Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is verbal communication both a bridge and a barrier?
conflict
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
talk too much about self - talk too little - interrupt others
etiquette

2. 3 approaches of tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. Nonassertive

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4. _______________ criticism is presented in a way that can help you learn and grow.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
constructive
connotation

5. How is our self concept developed?
reflected appraisal and direct comparison
self esteem
etiquette
Quickest way to break up a conversation

6. Self concept that reflects the way we believe others see us
reflected appraisal
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive

7. Following a strict code of conduct or standard of values
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
piece of information

8. An oversimplified and distorted belief about a person or group
initiative
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership

9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
piece of information
reflected appraisal and direct comparison
mediation
verbal

10. Having good manners in your dealing with people.
etiquette
encoding
agressive - nonassertive - assertive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

11. Cardinal rule of conflict

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12. It takes a lot longer to _____ a relational mess then it does to prevent one
38%
clean up
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

13. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
38%
communication

14. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self concept
Concise
eye contact - extend hand first - offer firm but relaxed grip

15. What % of communication is language?
professionalism
7%
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

16. Conversation killers
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

17. ABCs for giving directions
verbal
clear - complete - concise - considerate
communication
piece of information

18. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
professionalism
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

19. Effective communication basics
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership

20. The ability to say and do things in a way that will not offend another person
location - timing - intensity - relationships
tact
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
team

21. Being on time
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
punctual
clean up

22. Not constructive or helpful
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
verbal
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

23. How conscious you are of your own motivations - thoughts - and feelings
38%
non-verbal communication
self awareness
conflict

24. Which 2 guidelines for listening would you choose to incorporate more into your listening?
Complete
7%
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

25. What % of communication is nonverbal?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
interpersonal skills

26. Handling problems and criticism gracefully and maturely
language is subjective
professionalism
message
cowardly agression

27. Say something behind back
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual
cowardly agression
piece of information

28. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
clean up
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

29. A group of people from different departments or areas working together.
cross-functional team
clear - complete - concise - considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
ethics

30. Putting up an emotional guard against negative opinion
reflected appraisal and direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
conflict
defensiveness

31. A ________________ can be the difference between understanding and not
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
piece of information

32. Willingness to take credit and blame for actions
etiquette
accountability .
clean up
reflected appraisal and direct comparison

33. Be brief and to the point
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
tone - people skills - respecting others differently
Concise

34. Putting message in sending form
constructive
encoding
initiative
Why?

35. Proper handshake
be quick to listen and slow to speak - listen to understand
stereotype
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip

36. A listerner's response that tells a sender that the message is understood
feedback
cross-functional team
non-verbal communication
constructive

37. Hallway
noise
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
external noise

38. Communicating without the use of words
direct agression
clear - complete - concise - considerate
location - timing - intensity - relationships
non-verbal communication

39. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
punctual
piece of information

40. What is the nature of conflict?
be quick to listen and slow to speak - listen to understand
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual

41. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
direct comparison
initiative
self esteem

42. What you're going through when you're trying to interpret
decoding
leadership
integrity
communication

43. Skills that promote relationships with other people.
interpersonal skills
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
agressive - nonassertive - assertive
ability to read others perceptions of you

44. Giving criticism

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45. Background of communication that influences how people interpret the message
reflected appraisal and direct comparison
accountability .
handshake - eye contact - introduction - stopping own conversation
frame of reference

46. Aggressive

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47. What is the healthy listening habit?
discrimination
assertion
empathic listening: listening with a desire to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

48. Same words may be interpreted differently than you meant
language is subjective
assertion
internal noise
clear - complete - concise - considerate

49. What are the 3 parts to the 'I Statement?'
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
connotation
assertion

50. Stress key words - not confusing or complicated
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
discrimination