Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3 approaches of tone






2. What nonverbal symbols are best at communicating?






3. What % of communication is paralanguage?






4. Giving criticism

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5. Stress key words - not confusing or complicated






6. Evaluations of self worth (how you feel about these qualities)






7. Steps to good professional communication






8. Aggressive

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9. How conscious you are of your own motivations - thoughts - and feelings






10. Your conscious read of others thoughts and feelings






11. A struggle between 2 or more people






12. Having good manners in your dealing with people.






13. _______________ criticism is presented in a way that can help you learn and grow.






14. Following a strict code of conduct or standard of values






15. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






16. A group of people from different departments or areas working together.






17. Awareness of others perceptions of yourself






18. What are the 3 codes used to express thoughts and feelings?






19. Factors that shape our frame of reference






20. ABCs for giving directions






21. Making introductions






22. The ability to say and do things in a way that will not offend another person






23. What % of communication is language?






24. Be brief and to the point






25. Speak to issue w/o raising hostility (you help someone come to a conclusion)






26. Proper handshake






27. Nonassertive

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28. It takes a lot longer to _____ a relational mess then it does to prevent one






29. An oversimplified and distorted belief about a person or group






30. Hunger






31. Which 2 guidelines for listening would you choose to incorporate more into your listening?






32. Communicating with words






33. Your message expresses thoughts and feelings clearly and directly w/o making judgements






34. Basics of tact and courtesy






35. A listerner's response that tells a sender that the message is understood






36. Harmonious and assertive tone






37. What % of communication is nonverbal?






38. We compare our weaknesses with others strengths (causes inferiority)






39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






40. Self concept that reflects the way we believe others see us






41. Skills that promote relationships with other people.






42. Factors that shape EQ






43. Give whole story - don't leave out info






44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






45. Handling problems and criticism gracefully and maturely






46. What you're going through when you're trying to interpret






47. Effective communication basics






48. Putting up an emotional guard against negative opinion






49. Training of oneself; correction or regulation of oneself for improvement






50. The unwillingness to express thoughts and feelings in a conflict (you run)