Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form






2. Skills that promote relationships with other people.






3. The unwillingness to express thoughts and feelings in a conflict (you run)






4. A ________________ can be the difference between understanding and not






5. Hallway






6. Background of communication that influences how people interpret the message






7. A struggle between 2 or more people






8. Criticism expressed in a way that threatens the other person (retaliate)






9. Considerate






10. Associated meaning






11. Doing what needs to be done and doing it withou tbeing told






12. Your ability to understand and manage your own emotions and be sensitive to others emotions






13. Not constructive or helpful






14. Proper handshake






15. Being on time






16. _______________ criticism is presented in a way that can help you learn and grow.






17. Making introductions






18. A group of people from different departments or areas working together.






19. ABCs for giving directions






20. 4 types of love in the greek language






21. What are the guidelines for listening?

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22. Willingness to take credit and blame for actions






23. Cardinal rule of conflict

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24. Having good manners in your dealing with people.






25. Speak to issue w/o raising hostility (you help someone come to a conclusion)






26. Conversation killers






27. Nonassertive

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28. Factors that shape EQ






29. What % of communication is paralanguage?






30. Training of oneself; correction or regulation of oneself for improvement






31. Hunger






32. Self concept that reflects the way we believe others see us






33. Be brief and to the point






34. What are the different styles for handling conflict?






35. 3 approaches of tone






36. A listerner's response that tells a sender that the message is understood






37. Basics of tact and courtesy






38. Anything that distracts






39. Putting up an emotional guard against negative opinion






40. Showing people they are important to you






41. Communicating with words






42. Steps to good professional communication






43. What are the 3 parts to the 'I Statement?'






44. An oversimplified and distorted belief about a person or group






45. Following a strict code of conduct or standard of values






46. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






48. Handling problems and criticism gracefully and maturely






49. Say something behind back






50. The symbol reflects our understanding (we see a chair we know its a chair)