Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A listerner's response that tells a sender that the message is understood






2. 3 approaches of tone






3. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






4. What nonverbal symbols are best at communicating?






5. Proper handshake






6. Harmonious and assertive tone






7. What are the guidelines for listening?

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8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






9. Factors that shape our frame of reference






10. Your conscious read of others thoughts and feelings






11. Cardinal rule of conflict

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12. Background of communication that influences how people interpret the message






13. Self concept that reflects the way we believe others see us






14. Showing people they are important to you






15. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






16. Receiving criticism

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17. Not constructive or helpful






18. Conversation killers






19. How is verbal communication both a bridge and a barrier?






20. Hunger






21. Putting message in sending form






22. A ________________ can be the difference between understanding and not






23. Effective communication basics






24. We compare our weaknesses with others strengths (causes inferiority)






25. What are the 3 codes used to express thoughts and feelings?






26. Your message expresses thoughts and feelings clearly and directly w/o making judgements






27. It takes a lot longer to _____ a relational mess then it does to prevent one






28. Basics of tact and courtesy






29. Considerate






30. Speak to issue w/o raising hostility (you help someone come to a conclusion)






31. Skills that promote relationships with other people.






32. Doing what needs to be done and doing it withou tbeing told






33. Which 2 guidelines for listening would you choose to incorporate more into your listening?






34. What % of communication is paralanguage?






35. Handling problems and criticism gracefully and maturely






36. Awareness of others perceptions of yourself






37. Be brief and to the point






38. Communicating with words






39. Say something behind back






40. Anything that distracts






41. Having good manners in your dealing with people.






42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






43. Factors that shape EQ






44. Stress key words - not confusing or complicated






45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






46. Willingness to take credit and blame for actions






47. The ability to say and do things in a way that will not offend another person






48. Give whole story - don't leave out info






49. A struggle between 2 or more people






50. What are the unhealthy listening patterns and habits?