Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What you're going through when you're trying to interpret
if you have to be right - you won't handle conflict well
decoding
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion

2. The medium that carries the message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
worry about location - timing - tone

3. Criticism expressed in a way that threatens the other person (retaliate)
others awareness
reflected appraisal and direct comparison
direct agression
constructive

4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

5. The unwillingness to express thoughts and feelings in a conflict (you run)
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

6. A ________________ can be the difference between understanding and not
ability to read others perceptions of you
Complete
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information

7. What are the different kinds of intimacy?
agressive - nonassertive - assertive
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate

8. Willingness to take credit and blame for actions
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal
agressive - nonassertive - assertive

9. The ability to say and do things in a way that will not offend another person
tact
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
verbal

10. What is the healthy listening habit?
Complete
self esteem
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

11. What are the 3 parts to the 'I Statement?'
handshake - eye contact - introduction - stopping own conversation
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
professionalism

12. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
constructive
communication
connotation

13. Anything that distracts
verbal
etiquette
noise
tact

14. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
direct agression
empathic listening: listening with a desire to understand

15. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
feedback
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication

16. Not constructive or helpful
Why?
worry about location - timing - tone
negative
self-discipline (control)

17. Give whole story - don't leave out info
Complete
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation

18. _______________ criticism is presented in a way that can help you learn and grow.
constructive
handshake - eye contact - introduction - stopping own conversation
clean up
age - experiences - money - culture - education - religion

19. Aggressive

20. Giving criticism

21. How is our self concept developed?
frame of reference
cross-functional team
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all

22. 3 approaches of tone
agressive - nonassertive - assertive
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

23. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive
integrity
noise

24. Handling problems and criticism gracefully and maturely
professionalism
constructive
external noise
encoding

25. Hunger
external noise
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual

26. Proper handshake
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
etiquette

27. Nonassertive

28. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

29. Your conscious read of others thoughts and feelings
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

30. What are the guidelines for listening?

31. Putting message in sending form
encoding
Complete
be quick to listen and slow to speak - listen to understand
self esteem

32. Putting up an emotional guard against negative opinion
7%
feedback
talk too much about self - talk too little - interrupt others
defensiveness

33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
location - timing - intensity - relationships
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination

34. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal

35. Communicating with words
55%
ability to read others perceptions of you
discrimination
verbal

36. What are the unhealthy listening patterns and habits?
team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
decoding
conflict

37. Awareness of others perceptions of yourself
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
mediation
eye contact - extend hand first - offer firm but relaxed grip

38. What % of communication is nonverbal?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal and direct comparison
55%

39. Same words may be interpreted differently than you meant
language is subjective
punctual
handshake - eye contact - introduction - stopping own conversation
Quickest way to break up a conversation

40. What % of communication is language?
self awareness
7%
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive

41. Factors that shape our frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
internal noise
reflected appraisal and direct comparison
age - experiences - money - culture - education - religion

42. Doing what needs to be done and doing it withou tbeing told
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
initiative
negative

43. Evaluations of self worth (how you feel about these qualities)
clear - complete - concise - considerate
emotional intelligence EQ
communication
self esteem

44. ABCs for giving directions
ethics
clear - complete - concise - considerate
ability to read others perceptions of you
constructive

45. Steps to good professional communication
reflected appraisal and direct comparison
defensiveness
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation

46. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
language is subjective
self esteem
message
team

47. Harmonious and assertive tone
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships
punctual
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

48. Hallway
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
external noise
emotional intelligence EQ
location - timing - intensity - relationships

49. What are the 3 codes used to express thoughts and feelings?
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
7%

50. Cardinal rule of conflict