Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
Complete
self awareness
Quickest way to break up a conversation
7%

2. The medium that carries the message
ethics
accountability .
channel
conflict

3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Clear
7%
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination

4. Say something behind back
cowardly agression
decoding
self-discipline (control)
non-verbal communication

5. Considerate
Quickest way to break up a conversation
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
reflected appraisal

6. Your conscious read of others thoughts and feelings
others awareness
eye contact - handshake - proper intro - respect - include all
initiative
Concise

7. How conscious you are of your own motivations - thoughts - and feelings
negative
Clear
self awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

8. What nonverbal symbols are best at communicating?
channel
others awareness
language is subjective
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. Making introductions
cross-functional team
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison

10. What is the nature of conflict?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

11. Awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
initiative
empathic listening: listening with a desire to understand
ability to read others perceptions of you

12. 3 approaches of tone
discrimination
agressive - nonassertive - assertive
encoding
integrity

13. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

14. Factors that shape EQ
team
empathic listening: listening with a desire to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

15. Self concept that reflects the way we believe others see us
reflected appraisal
language is subjective
punctual
external noise

16. Training of oneself; correction or regulation of oneself for improvement
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
piece of information
cowardly agression
self-discipline (control)

17. Introducing a new person to a group
reflected appraisal
feedback
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
channel

18. The symbol reflects our understanding (we see a chair we know its a chair)
agressive - nonassertive - assertive
language is symbolic
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. 4 types of love in the greek language
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
conflict

20. Be brief and to the point
agressive - nonassertive - assertive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
frame of reference

21. What question helps you be more aware?
Why?
frame of reference
decoding
worry about location - timing - tone

22. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
Why?
professionalism

23. What are the different styles for handling conflict?
others awareness
ethics
7%
non-assertion - direct agression - cowards agression - indirect communication - assertion

24. The unwillingness to express thoughts and feelings in a conflict (you run)
talk too much about self - talk too little - interrupt others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
non-assertion

25. A listerner's response that tells a sender that the message is understood
noise
feedback
leadership
reflected appraisal

26. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
Why?
reflected appraisal

27. Associated meaning
connotation
handshake - eye contact - introduction - stopping own conversation
etiquette
feedback

28. Factors that shape our frame of reference
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

29. How is our self concept developed?
reflected appraisal and direct comparison
direct agression
age - experiences - money - culture - education - religion
clear - complete - concise - considerate

30. Harmonious and assertive tone
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
language is symbolic
location - timing - intensity - relationships

31. Proper handshake
empathic listening: listening with a desire to understand
decoding
eye contact - extend hand first - offer firm but relaxed grip
others awareness

32. Having good manners in your dealing with people.
etiquette
negative
talk too much about self - talk too little - interrupt others
non-verbal communication

33. Interrupting others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
Quickest way to break up a conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

34. Give whole story - don't leave out info
decoding
Complete
leadership
external noise

35. Hallway
external noise
etiquette
cross-functional team
communication

36. Receiving criticism

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37. Following a strict code of conduct or standard of values
language is symbolic
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
integrity

38. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
internal noise
cowardly agression
self concept
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Why?
internal noise
eye contact - extend hand first - offer firm but relaxed grip
assertion

40. Putting message in sending form
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication

41. Doing what needs to be done and doing it withou tbeing told
mediation
initiative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clean up

42. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
handshake - eye contact - introduction - stopping own conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team
clean up

43. What you're going through when you're trying to interpret
tone - people skills - respecting others differently
decoding
self concept
non-verbal communication

44. Conversation killers
eye contact - extend hand first - offer firm but relaxed grip
accountability .
talk too much about self - talk too little - interrupt others
defensiveness

45. What % of communication is paralanguage?
38%
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict

46. Your ability to understand and manage your own emotions and be sensitive to others emotions
55%
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
non-assertion

47. Not constructive or helpful
cross-functional team
encoding
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

48. Evaluations of self worth (how you feel about these qualities)
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette
self esteem

49. Handling problems and criticism gracefully and maturely
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
professionalism
55%

50. _______________ criticism is presented in a way that can help you learn and grow.
constructive
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
55%