Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What nonverbal symbols are best at communicating?
empathic listening: listening with a desire to understand
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
self esteem

2. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ethics
cross-functional team
direct comparison

3. How conscious you are of your own motivations - thoughts - and feelings
message
discrimination
self awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

4. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
leadership

5. What are the different kinds of intimacy?
Why?
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved

6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
accountability .
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict

7. Skills that promote relationships with other people.
ability to read others perceptions of you
professionalism
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

8. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
channel
frame of reference
self esteem

9. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal

10. Putting up an emotional guard against negative opinion
professionalism
language is subjective
Complete
defensiveness

11. What is the healthy listening habit?
empathic listening: listening with a desire to understand
discrimination
mediation
conflict

12. Handling problems and criticism gracefully and maturely
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
38%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

13. Doing what needs to be done and doing it withou tbeing told
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
initiative

14. Giving criticism

15. Making introductions
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%

16. Aggressive

17. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
location - timing - intensity - relationships
clear - complete - concise - considerate
discrimination
verbal

18. A group of people from different departments or areas working together.
cross-functional team
channel
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

19. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative

20. Give whole story - don't leave out info
location - timing - intensity - relationships
non-assertion
Complete
channel

21. The medium that carries the message
reflected appraisal and direct comparison
non-assertion
external noise
channel

22. What % of communication is paralanguage?
38%
accountability .
connotation
decoding

23. Your conscious read of others thoughts and feelings
self esteem
Why?
ethics
others awareness

24. Evaluations of self worth (how you feel about these qualities)
reflected appraisal
language is subjective
accountability .
self esteem

25. Harmonious and assertive tone
direct agression
ethics
noise
location - timing - intensity - relationships

26. Stress key words - not confusing or complicated
professionalism
negative
clean up
Clear

27. What question helps you be more aware?
leadership
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Why?

28. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
team
be quick to listen and slow to speak - listen to understand

29. Factors that shape our frame of reference
noise
age - experiences - money - culture - education - religion
self esteem
conflict

30. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
agressive - nonassertive - assertive
self-discipline (control)
be quick to listen and slow to speak - listen to understand

31. A listerner's response that tells a sender that the message is understood
mediation
feedback
ability to read others perceptions of you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

32. A struggle between 2 or more people
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

33. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
frame of reference
worry about location - timing - tone
self concept

34. What are the 3 codes used to express thoughts and feelings?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

35. Associated meaning
connotation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette
talk too much about self - talk too little - interrupt others

36. Same words may be interpreted differently than you meant
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is subjective
7%
talk too much about self - talk too little - interrupt others

37. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
integrity
tact
verbal

38. What are the unhealthy listening patterns and habits?
ability to read others perceptions of you
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Clear

39. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
encoding
constructive
self esteem

40. Receiving criticism

41. Awareness of others perceptions of yourself
ability to read others perceptions of you
conflict
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

42. A ________________ can be the difference between understanding and not
team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
piece of information

43. The intended meaning of the communication sent
message
constructive
self-discipline (control)
punctual

44. Be brief and to the point
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
piece of information
Concise

45. The ability to say and do things in a way that will not offend another person
defensiveness
indirect communication
tact
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

46. Communicating without the use of words
non-verbal communication
feedback
communication
language is symbolic

47. What you're going through when you're trying to interpret
decoding
feedback
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up

48. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
reflected appraisal and direct comparison
language is symbolic
punctual
communication

49. An oversimplified and distorted belief about a person or group
stereotype
discrimination
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

50. Being on time
if you have to be right - you won't handle conflict well
non-assertion
punctual
Complete