Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Same words may be interpreted differently than you meant






2. Your ability to understand and manage your own emotions and be sensitive to others emotions






3. Steps to good professional communication






4. Speak to issue w/o raising hostility (you help someone come to a conclusion)






5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






6. The unwillingness to express thoughts and feelings in a conflict (you run)






7. Harmonious and assertive tone






8. Putting up an emotional guard against negative opinion






9. Introducing a new person to a group






10. Giving criticism






11. Your conscious read of others thoughts and feelings






12. What % of communication is paralanguage?






13. Inspiring and influencing others - setting your actions as example - knowing where to go...






14. Considerate






15. Not constructive or helpful






16. Being on time






17. An oversimplified and distorted belief about a person or group






18. Factors that shape our frame of reference






19. A ________________ can be the difference between understanding and not






20. Basics of tact and courtesy






21. What is the healthy listening habit?






22. Your message expresses thoughts and feelings clearly and directly w/o making judgements






23. What are the different kinds of intimacy?






24. What % of communication is language?






25. Training of oneself; correction or regulation of oneself for improvement






26. Receiving criticism






27. The principles of conduct that govern a group or society






28. A group of people from different departments or areas working together.






29. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






30. Self concept that reflects the way we believe others see us






31. Effective communication basics






32. Which 2 guidelines for listening would you choose to incorporate more into your listening?






33. How is verbal communication both a bridge and a barrier?






34. Putting message in sending form






35. What % of communication is nonverbal?






36. What question helps you be more aware?






37. What are the guidelines for listening?






38. It takes a lot longer to _____ a relational mess then it does to prevent one






39. What are the 3 parts to the 'I Statement?'






40. Showing people they are important to you






41. Hunger






42. Associated meaning






43. Communicating without the use of words






44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






45. 4 types of love in the greek language






46. A listerner's response that tells a sender that the message is understood






47. Background of communication that influences how people interpret the message






48. Factors that shape EQ






49. What are the different styles for handling conflict?






50. Awareness of others perceptions of yourself