Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What you're going through when you're trying to interpret
decoding
mediation
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation

2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
tone - people skills - respecting others differently
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept

3. ABCs for giving directions
55%
clear - complete - concise - considerate
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .

4. Being on time
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
leadership

5. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

6. _______________ criticism is presented in a way that can help you learn and grow.
constructive
direct agression
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

7. Which 2 guidelines for listening would you choose to incorporate more into your listening?
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
Clear

8. A struggle between 2 or more people
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
conflict
self-discipline (control)
cross-functional team

9. What are the guidelines for listening?

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10. What are the different styles for handling conflict?
message
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership

11. An oversimplified and distorted belief about a person or group
noise
stereotype
non-verbal communication
if you have to be right - you won't handle conflict well

12. Harmonious and assertive tone
conflict
location - timing - intensity - relationships
message
mediation

13. Skills that promote relationships with other people.
internal noise
discrimination
interpersonal skills
7%

14. The medium that carries the message
self esteem
channel
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved

15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
Clear
initiative
others awareness

16. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
interpersonal skills
decoding
communication

17. Doing what needs to be done and doing it withou tbeing told
cowardly agression
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
initiative

18. What is the nature of conflict?
age - experiences - money - culture - education - religion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ

19. How conscious you are of your own motivations - thoughts - and feelings
self awareness
integrity
38%
etiquette

20. Putting up an emotional guard against negative opinion
interpersonal skills
cross-functional team
tone - people skills - respecting others differently
defensiveness

21. Your ability to understand and manage your own emotions and be sensitive to others emotions
reflected appraisal and direct comparison
emotional intelligence EQ
etiquette
connotation

22. Awareness of others perceptions of yourself
38%
integrity
ability to read others perceptions of you
encoding

23. What nonverbal symbols are best at communicating?
frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

24. 3 approaches of tone
leadership
professionalism
agressive - nonassertive - assertive
Clear

25. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics
indirect communication
noise

26. Communicating without the use of words
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others

27. Factors that shape our frame of reference
clean up
discrimination
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion

28. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Why?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
if you have to be right - you won't handle conflict well

29. Stress key words - not confusing or complicated
Clear
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self-discipline (control)

30. What % of communication is language?
7%
ethics
non-verbal communication
accountability .

31. What question helps you be more aware?
emotional intelligence EQ
Why?
reflected appraisal and direct comparison
cowardly agression

32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-assertion
mediation
leadership
initiative

33. Hallway
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
accountability .
integrity

34. Proper handshake
piece of information
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
eye contact - extend hand first - offer firm but relaxed grip
handshake - eye contact - introduction - stopping own conversation

35. What % of communication is nonverbal?
integrity
stereotype
talk too much about self - talk too little - interrupt others
55%

36. Give whole story - don't leave out info
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression

37. What % of communication is paralanguage?
etiquette
38%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone

38. Basics of tact and courtesy
reflected appraisal and direct comparison
tone - people skills - respecting others differently
reflected appraisal
external noise

39. Communicating with words
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
constructive

40. Showing people they are important to you
ethics
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette

41. Training of oneself; correction or regulation of oneself for improvement
age - experiences - money - culture - education - religion
55%
self-discipline (control)
professionalism

42. Steps to good professional communication
internal noise
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
agressive - nonassertive - assertive

43. Nonassertive

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44. The principles of conduct that govern a group or society
handshake - eye contact - introduction - stopping own conversation
Why?
ethics
team

45. Cardinal rule of conflict

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46. Following a strict code of conduct or standard of values
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
integrity

47. Your conscious read of others thoughts and feelings
decoding
others awareness
verbal
piece of information

48. Anything that distracts
stereotype
noise
frame of reference
self-discipline (control)

49. Handling problems and criticism gracefully and maturely
negative
self concept
interpersonal skills
professionalism

50. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
direct comparison
self-discipline (control)
self concept