Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






2. An oversimplified and distorted belief about a person or group






3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






4. The ability to say and do things in a way that will not offend another person






5. Self concept that reflects the way we believe others see us






6. Proper handshake






7. Not constructive or helpful






8. What is the healthy listening habit?






9. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






10. Factors that shape EQ






11. The symbol reflects our understanding (we see a chair we know its a chair)






12. Say something behind back






13. Your message expresses thoughts and feelings clearly and directly w/o making judgements






14. A group of people from different departments or areas working together.






15. Be brief and to the point






16. Nonassertive

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17. Give whole story - don't leave out info






18. Hallway






19. Hunger






20. ABCs for giving directions






21. Which 2 guidelines for listening would you choose to incorporate more into your listening?






22. A listerner's response that tells a sender that the message is understood






23. A struggle between 2 or more people






24. Considerate






25. Steps to good professional communication






26. The intended meaning of the communication sent






27. What are the 3 codes used to express thoughts and feelings?






28. What are the guidelines for listening?

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29. Putting message in sending form






30. 3 approaches of tone






31. Communicating with words






32. What % of communication is paralanguage?






33. Awareness of others perceptions of yourself






34. Harmonious and assertive tone






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. Following a strict code of conduct or standard of values






37. What question helps you be more aware?






38. It takes a lot longer to _____ a relational mess then it does to prevent one






39. What % of communication is language?






40. What are the different styles for handling conflict?






41. Training of oneself; correction or regulation of oneself for improvement






42. What are the 3 parts to the 'I Statement?'






43. Doing what needs to be done and doing it withou tbeing told






44. Background of communication that influences how people interpret the message






45. Interrupting others






46. Associated meaning






47. Evaluations of self worth (how you feel about these qualities)






48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






49. What is the nature of conflict?






50. Factors that shape our frame of reference