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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A struggle between 2 or more people
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
location - timing - intensity - relationships
conflict

2. Evaluations of self worth (how you feel about these qualities)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
defensiveness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem

3. Give whole story - don't leave out info
frame of reference
empathic listening: listening with a desire to understand
Complete
Clear

4. Same words may be interpreted differently than you meant
language is subjective
talk too much about self - talk too little - interrupt others
non-assertion
connotation

5. What % of communication is language?
7%
assertion
mediation
verbal

6. Putting message in sending form
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
38%
encoding
tact

7. Receiving criticism

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8. 4 types of love in the greek language
initiative
empathic listening: listening with a desire to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

9. What are the different kinds of intimacy?
Concise
ethics
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

10. What % of communication is paralanguage?
decoding
direct agression
38%
self awareness

11. Interrupting others
Quickest way to break up a conversation
verbal
eye contact - extend hand first - offer firm but relaxed grip
Why?

12. It takes a lot longer to _____ a relational mess then it does to prevent one
indirect communication
noise
clean up
initiative

13. Giving criticism

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14. What you're going through when you're trying to interpret
non-assertion
ethics
decoding
reflected appraisal

15. Background of communication that influences how people interpret the message
accountability .
frame of reference
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Why?

16. What are the guidelines for listening?

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17. Willingness to take credit and blame for actions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
if you have to be right - you won't handle conflict well
accountability .

18. Awareness of others perceptions of yourself
discrimination
ability to read others perceptions of you
language is symbolic
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

19. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Concise
channel

20. Stress key words - not confusing or complicated
self-discipline (control)
if you have to be right - you won't handle conflict well
Clear
Concise

21. The symbol reflects our understanding (we see a chair we know its a chair)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
Clear
worry about location - timing - tone

22. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
communication
7%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

23. The principles of conduct that govern a group or society
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-verbal communication
Why?
ethics

24. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
defensiveness
direct agression
self concept
etiquette

25. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

26. What nonverbal symbols are best at communicating?
internal noise
cross-functional team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise

27. What are the different styles for handling conflict?
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

28. Say something behind back
verbal
message
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

29. How is verbal communication both a bridge and a barrier?
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal and direct comparison
etiquette

30. ABCs for giving directions
reflected appraisal
message
clean up
clear - complete - concise - considerate

31. Doing what needs to be done and doing it withou tbeing told
interpersonal skills
initiative
be quick to listen and slow to speak - listen to understand
noise

32. The ability to say and do things in a way that will not offend another person
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Clear
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

33. Steps to good professional communication
Concise
channel
handshake - eye contact - introduction - stopping own conversation
self concept

34. How is our self concept developed?
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison
55%

35. An oversimplified and distorted belief about a person or group
frame of reference
communication
stereotype
ethics

36. Speak to issue w/o raising hostility (you help someone come to a conclusion)
cowardly agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
indirect communication
language is symbolic

37. Factors that shape EQ
piece of information
negative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

38. Your conscious read of others thoughts and feelings
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - extend hand first - offer firm but relaxed grip
others awareness
non-verbal communication

39. What is the nature of conflict?
piece of information
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

40. Putting up an emotional guard against negative opinion
defensiveness
agressive - nonassertive - assertive
etiquette
cowardly agression

41. Hallway
Quickest way to break up a conversation
external noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism

42. The medium that carries the message
encoding
defensiveness
self awareness
channel

43. A group of people from different departments or areas working together.
defensiveness
self esteem
cross-functional team
cowardly agression

44. Not constructive or helpful
encoding
Why?
decoding
negative

45. Inspiring and influencing others - setting your actions as example - knowing where to go...
self awareness
integrity
feedback
leadership

46. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
communication
mediation
tact

47. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation
negative
7%

48. Having good manners in your dealing with people.
etiquette
frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

49. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem

50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
location - timing - intensity - relationships
discrimination
connotation

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