Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _______________ criticism is presented in a way that can help you learn and grow.
constructive
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
agressive - nonassertive - assertive


2. What are the different kinds of intimacy?
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
agressive - nonassertive - assertive


3. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
punctual
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


4. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
cross-functional team


5. It takes a lot longer to _____ a relational mess then it does to prevent one
message
Quickest way to break up a conversation
clean up
discrimination


6. A listerner's response that tells a sender that the message is understood
feedback
Quickest way to break up a conversation
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


7. An oversimplified and distorted belief about a person or group
initiative
direct comparison
ethics
stereotype


8. Stress key words - not confusing or complicated
connotation
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
integrity


9. Introducing a new person to a group
if you have to be right - you won't handle conflict well
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual
clean up


10. The symbol reflects our understanding (we see a chair we know its a chair)
tact
constructive
clear - complete - concise - considerate
language is symbolic


11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
discrimination
indirect communication
noise
assertion


12. Cardinal rule of conflict

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13. Showing people they are important to you
accountability .
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Concise
eye contact - handshake - proper intro - respect - include all


14. What % of communication is language?
communication
7%
internal noise
clear - complete - concise - considerate


15. Handling problems and criticism gracefully and maturely
interpersonal skills
others awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
professionalism


16. Giving criticism

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17. Your conscious read of others thoughts and feelings
others awareness
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team


18. Receiving criticism

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19. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Clear


20. Being on time
punctual
connotation
etiquette
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


21. Aggressive

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22. 4 types of love in the greek language
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
location - timing - intensity - relationships
talk too much about self - talk too little - interrupt others


23. Say something behind back
mediation
location - timing - intensity - relationships
cowardly agression
reflected appraisal


24. Evaluations of self worth (how you feel about these qualities)
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
self esteem


25. Putting up an emotional guard against negative opinion
self esteem
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference


26. Associated meaning
Complete
connotation
channel
self esteem


27. Harmonious and assertive tone
location - timing - intensity - relationships
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype


28. Communicating with words
verbal
tone - people skills - respecting others differently
etiquette
channel


29. ABCs for giving directions
tact
clear - complete - concise - considerate
55%
language is subjective


30. A struggle between 2 or more people
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive


31. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
location - timing - intensity - relationships
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


32. What % of communication is nonverbal?
55%
self-discipline (control)
frame of reference
eye contact - handshake - proper intro - respect - include all


33. Hallway
indirect communication
external noise
cross-functional team
verbal


34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
language is symbolic
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


35. Putting message in sending form
encoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


36. What are the guidelines for listening?

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37. Not constructive or helpful
verbal
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
negative
internal noise


38. Give whole story - don't leave out info
direct comparison
leadership
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


39. Factors that shape EQ
Clear
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept


40. Willingness to take credit and blame for actions
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
noise


41. 3 approaches of tone
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion
self concept
reflected appraisal


42. The intended meaning of the communication sent
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
message
leadership
if you have to be right - you won't handle conflict well


43. Basics of tact and courtesy
tone - people skills - respecting others differently
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
be quick to listen and slow to speak - listen to understand


44. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
talk too much about self - talk too little - interrupt others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self-discipline (control)


45. The ability to say and do things in a way that will not offend another person
feedback
tact
Quickest way to break up a conversation
non-verbal communication


46. How is verbal communication both a bridge and a barrier?
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
mediation


47. We compare our weaknesses with others strengths (causes inferiority)
leadership
38%
location - timing - intensity - relationships
direct comparison


48. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
self awareness
Clear


49. What you're going through when you're trying to interpret
decoding
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear


50. What are the different styles for handling conflict?
decoding
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise