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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The intended meaning of the communication sent
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
communication
message
channel

2. Associated meaning
connotation
Why?
encoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

3. Hallway
be quick to listen and slow to speak - listen to understand
external noise
reflected appraisal and direct comparison
indirect communication

4. 4 types of love in the greek language
non-verbal communication
external noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative

5. Following a strict code of conduct or standard of values
integrity
language is symbolic
non-assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

6. It takes a lot longer to _____ a relational mess then it does to prevent one
worry about location - timing - tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clean up
mediation

7. The ability to say and do things in a way that will not offend another person
be quick to listen and slow to speak - listen to understand
Clear
tact
external noise

8. Doing what needs to be done and doing it withou tbeing told
if you have to be right - you won't handle conflict well
initiative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion

9. What question helps you be more aware?
self-discipline (control)
tact
direct comparison
Why?

10. A struggle between 2 or more people
talk too much about self - talk too little - interrupt others
conflict
self awareness
defensiveness

11. Nonassertive

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12. Be brief and to the point
Concise
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38%

13. Background of communication that influences how people interpret the message
reflected appraisal
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
location - timing - intensity - relationships

14. Steps to good professional communication
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand

15. Communicating without the use of words
non-verbal communication
emotional intelligence EQ
non-assertion - direct agression - cowards agression - indirect communication - assertion
cross-functional team

16. A ________________ can be the difference between understanding and not
piece of information
Complete
reflected appraisal
tact

17. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
mediation
non-verbal communication
self awareness

18. Skills that promote relationships with other people.
eye contact - handshake - proper intro - respect - include all
negative
frame of reference
interpersonal skills

19. Anything that distracts
noise
ethics
self esteem
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

20. Your message expresses thoughts and feelings clearly and directly w/o making judgements
internal noise
assertion
stereotype
feedback

21. Aggressive

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22. Say something behind back
language is subjective
cowardly agression
direct comparison
eye contact - extend hand first - offer firm but relaxed grip

23. Showing people they are important to you
55%
internal noise
eye contact - handshake - proper intro - respect - include all
connotation

24. What % of communication is paralanguage?
non-assertion - direct agression - cowards agression - indirect communication - assertion
cross-functional team
38%
worry about location - timing - tone

25. The unwillingness to express thoughts and feelings in a conflict (you run)
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cross-functional team
non-assertion

26. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
constructive
non-verbal communication
mediation

27. An oversimplified and distorted belief about a person or group
stereotype
empathic listening: listening with a desire to understand
leadership
external noise

28. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

29. ABCs for giving directions
if you have to be right - you won't handle conflict well
integrity
clear - complete - concise - considerate
professionalism

30. Cardinal rule of conflict

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31. Proper handshake
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip

32. Factors that shape EQ
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

33. Communicating with words
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
professionalism
assertion

34. Not constructive or helpful
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
negative
discrimination

35. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
tone - people skills - respecting others differently
integrity
mediation

36. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
mediation
initiative

37. How conscious you are of your own motivations - thoughts - and feelings
tone - people skills - respecting others differently
self awareness
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others

38. How is our self concept developed?
talk too much about self - talk too little - interrupt others
worry about location - timing - tone
conflict
reflected appraisal and direct comparison

39. The symbol reflects our understanding (we see a chair we know its a chair)
cowardly agression
language is symbolic
38%
initiative

40. Harmonious and assertive tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion

41. Introducing a new person to a group
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ability to read others perceptions of you
clear - complete - concise - considerate

42. A group of people from different departments or areas working together.
clean up
initiative
piece of information
cross-functional team

43. Considerate
if you have to be right - you won't handle conflict well
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved

44. Receiving criticism

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45. Interrupting others
accountability .
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
Quickest way to break up a conversation

46. Stress key words - not confusing or complicated
55%
eye contact - handshake - proper intro - respect - include all
cross-functional team
Clear

47. Willingness to take credit and blame for actions
empathic listening: listening with a desire to understand
language is symbolic
55%
accountability .

48. We compare our weaknesses with others strengths (causes inferiority)
indirect communication
piece of information
non-verbal communication
direct comparison

49. Putting message in sending form
eye contact - handshake - proper intro - respect - include all
encoding
Why?
interpersonal skills

50. Which 2 guidelines for listening would you choose to incorporate more into your listening?
55%
assertion
be quick to listen and slow to speak - listen to understand
7%

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People Skills

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