Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A listerner's response that tells a sender that the message is understood






2. Factors that shape our frame of reference






3. How conscious you are of your own motivations - thoughts - and feelings






4. Handling problems and criticism gracefully and maturely






5. What % of communication is nonverbal?






6. Communicating with words






7. Give whole story - don't leave out info






8. Aggressive


9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. It takes a lot longer to _____ a relational mess then it does to prevent one






12. The unwillingness to express thoughts and feelings in a conflict (you run)






13. How is verbal communication both a bridge and a barrier?






14. What are the unhealthy listening patterns and habits?






15. Associated meaning






16. The intended meaning of the communication sent






17. Receiving criticism


18. Inspiring and influencing others - setting your actions as example - knowing where to go...






19. Showing people they are important to you






20. What are the 3 codes used to express thoughts and feelings?






21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






22. Criticism expressed in a way that threatens the other person (retaliate)






23. Willingness to take credit and blame for actions






24. Following a strict code of conduct or standard of values






25. Making introductions






26. The ability to say and do things in a way that will not offend another person






27. Awareness of others perceptions of yourself






28. Evaluations of self worth (how you feel about these qualities)






29. What are the guidelines for listening?


30. Being on time






31. Considerate






32. Putting up an emotional guard against negative opinion






33. Basics of tact and courtesy






34. A struggle between 2 or more people






35. The medium that carries the message






36. What nonverbal symbols are best at communicating?






37. Steps to good professional communication






38. Harmonious and assertive tone






39. Putting message in sending form






40. Factors that shape EQ






41. We compare our weaknesses with others strengths (causes inferiority)






42. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






43. Stress key words - not confusing or complicated






44. Introducing a new person to a group






45. What % of communication is language?






46. What is the healthy listening habit?






47. Your message expresses thoughts and feelings clearly and directly w/o making judgements






48. Communicating without the use of words






49. A group of people from different departments or areas working together.






50. Cardinal rule of conflict