People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is our self concept developed?
reflected appraisal and direct comparison
Complete
communication
encoding


2. Following a strict code of conduct or standard of values
integrity
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
verbal
assertion


3. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


4. The symbol reflects our understanding (we see a chair we know its a chair)
defensiveness
cross-functional team
language is symbolic
self concept


5. Doing what needs to be done and doing it withou tbeing told
punctual
initiative
self awareness
connotation


6. An oversimplified and distorted belief about a person or group
non-verbal communication
stereotype
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


7. What you're going through when you're trying to interpret
external noise
constructive
decoding
language is subjective


8. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


9. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self-discipline (control)
punctual
professionalism
team


10. The principles of conduct that govern a group or society
initiative
ethics
ability to read others perceptions of you
etiquette


11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
handshake - eye contact - introduction - stopping own conversation
38%
discrimination
initiative


12. Your message expresses thoughts and feelings clearly and directly w/o making judgements
mediation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion


13. Training of oneself; correction or regulation of oneself for improvement
55%
Concise
self-discipline (control)
non-assertion


14. 4 types of love in the greek language
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


15. What question helps you be more aware?
cowardly agression
Why?
55%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


16. Say something behind back
non-assertion
handshake - eye contact - introduction - stopping own conversation
cowardly agression
if you have to be right - you won't handle conflict well


17. Associated meaning
conflict
connotation
cowardly agression
tact


18. Interrupting others
Quickest way to break up a conversation
punctual
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


19. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


20. Self concept that reflects the way we believe others see us
emotional intelligence EQ
reflected appraisal
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved


21. ABCs for giving directions
clear - complete - concise - considerate
defensiveness
Clear
agressive - nonassertive - assertive


22. Criticism expressed in a way that threatens the other person (retaliate)
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
direct agression
message


23. Give whole story - don't leave out info
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Complete
self awareness


24. Conversation killers
noise
talk too much about self - talk too little - interrupt others
language is subjective
tact


25. Putting message in sending form
decoding
negative
emotional intelligence EQ
encoding


26. Speak to issue w/o raising hostility (you help someone come to a conclusion)
if you have to be right - you won't handle conflict well
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
indirect communication


27. Being on time
be quick to listen and slow to speak - listen to understand
accountability .
punctual
discrimination


28. Putting up an emotional guard against negative opinion
defensiveness
38%
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


29. The unwillingness to express thoughts and feelings in a conflict (you run)
Quickest way to break up a conversation
non-assertion
clean up
non-assertion - direct agression - cowards agression - indirect communication - assertion


30. A struggle between 2 or more people
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
stereotype
conflict


31. The medium that carries the message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
channel
handshake - eye contact - introduction - stopping own conversation


32. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


33. We compare our weaknesses with others strengths (causes inferiority)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct comparison
emotional intelligence EQ


34. Same words may be interpreted differently than you meant
talk too much about self - talk too little - interrupt others
leadership
negative
language is subjective


35. A listerner's response that tells a sender that the message is understood
language is subjective
team
integrity
feedback


36. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


37. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
Concise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise


38. Hallway
external noise
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


39. Effective communication basics
mediation
self awareness
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved


40. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
communication
assertion


41. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - respecting others differently
emotional intelligence EQ
defensiveness


42. Factors that shape EQ
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tact
negative


43. Evaluations of self worth (how you feel about these qualities)
self esteem
decoding
accountability .
direct agression


44. The intended meaning of the communication sent
channel
message
mediation
conflict


45. What is the healthy listening habit?
empathic listening: listening with a desire to understand
professionalism
direct comparison
integrity


46. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
reflected appraisal and direct comparison
self awareness
self-discipline (control)


47. Not constructive or helpful
55%
negative
conflict
tone - people skills - respecting others differently


48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Why?
self concept
if you have to be right - you won't handle conflict well
empathic listening: listening with a desire to understand


49. What nonverbal symbols are best at communicating?
indirect communication
Complete
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


50. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183