Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Considerate
non-assertion
worry about location - timing - tone
handshake - eye contact - introduction - stopping own conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

2. Conversation killers
piece of information
negative
assertion
talk too much about self - talk too little - interrupt others

3. Your conscious read of others thoughts and feelings
others awareness
clean up
language is subjective
be quick to listen and slow to speak - listen to understand

4. Willingness to take credit and blame for actions
accountability .
others awareness
Clear
non-assertion

5. Hallway
mediation
message
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
negative
defensiveness
team
interpersonal skills

7. A listerner's response that tells a sender that the message is understood
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
feedback
team

8. What question helps you be more aware?
message
Why?
if you have to be right - you won't handle conflict well
stereotype

9. How conscious you are of your own motivations - thoughts - and feelings
integrity
self awareness
connotation
non-verbal communication

10. What % of communication is nonverbal?
self esteem
conflict
stereotype
55%

11. Handling problems and criticism gracefully and maturely
professionalism
Complete
negative
direct comparison

12. A struggle between 2 or more people
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
conflict

13. A ________________ can be the difference between understanding and not
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information
ability to read others perceptions of you

14. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
frame of reference
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

15. Training of oneself; correction or regulation of oneself for improvement
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
age - experiences - money - culture - education - religion
self-discipline (control)

16. Nonassertive

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17. Interrupting others
Quickest way to break up a conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
if you have to be right - you won't handle conflict well
self awareness

18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact
feedback

19. The principles of conduct that govern a group or society
ethics
language is symbolic
message
punctual

20. Basics of tact and courtesy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - respecting others differently
clean up
7%

21. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
ability to read others perceptions of you
discrimination
location - timing - intensity - relationships

22. How is our self concept developed?
self-discipline (control)
frame of reference
reflected appraisal and direct comparison
cowardly agression

23. Be brief and to the point
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up
Concise
leadership

24. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct agression
interpersonal skills

25. Anything that distracts
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
noise
tact

26. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
stereotype
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison

28. Evaluations of self worth (how you feel about these qualities)
self esteem
connotation
7%
ethics

29. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .
be quick to listen and slow to speak - listen to understand
professionalism

30. Putting up an emotional guard against negative opinion
defensiveness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive
7%

31. Communicating with words
cowardly agression
verbal
self esteem
non-verbal communication

32. Self concept that reflects the way we believe others see us
etiquette
punctual
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

33. What you're going through when you're trying to interpret
worry about location - timing - tone
emotional intelligence EQ
noise
decoding

34. What are the unhealthy listening patterns and habits?
clear - complete - concise - considerate
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

35. Introducing a new person to a group
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Concise
age - experiences - money - culture - education - religion

36. An oversimplified and distorted belief about a person or group
frame of reference
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?

37. Cardinal rule of conflict

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38. Hunger
agressive - nonassertive - assertive
clean up
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
internal noise

39. Give whole story - don't leave out info
ability to read others perceptions of you
Complete
if you have to be right - you won't handle conflict well
Concise

40. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
7%
initiative
stereotype

41. Skills that promote relationships with other people.
decoding
frame of reference
interpersonal skills
initiative

42. The medium that carries the message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
38%
channel

43. The intended meaning of the communication sent
message
age - experiences - money - culture - education - religion
self esteem
emotional intelligence EQ

44. Showing people they are important to you
others awareness
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all
communication

45. What are the 3 parts to the 'I Statement?'
non-verbal communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

46. Say something behind back
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

47. 3 approaches of tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive

48. The symbol reflects our understanding (we see a chair we know its a chair)
team
language is symbolic
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

49. Aggressive

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50. Following a strict code of conduct or standard of values
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
stereotype