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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The principles of conduct that govern a group or society
Clear
professionalism
ethics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
2. Be brief and to the point
empathic listening: listening with a desire to understand
etiquette
Concise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
3. Same words may be interpreted differently than you meant
message
language is subjective
eye contact - handshake - proper intro - respect - include all
self esteem
4. Putting up an emotional guard against negative opinion
talk too much about self - talk too little - interrupt others
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
self concept
5. Considerate
constructive
worry about location - timing - tone
self concept
Clear
6. Having good manners in your dealing with people.
Complete
etiquette
feedback
connotation
7. Self concept that reflects the way we believe others see us
reflected appraisal
eye contact - extend hand first - offer firm but relaxed grip
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
8. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
discrimination
message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
9. A struggle between 2 or more people
7%
eye contact - extend hand first - offer firm but relaxed grip
conflict
reflected appraisal and direct comparison
10. Nonassertive
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11. How is our self concept developed?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
channel
be quick to listen and slow to speak - listen to understand
12. What nonverbal symbols are best at communicating?
eye contact - handshake - proper intro - respect - include all
message
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
13. Awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ability to read others perceptions of you
noise
indirect communication
14. Background of communication that influences how people interpret the message
frame of reference
direct agression
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
15. Your ability to understand and manage your own emotions and be sensitive to others emotions
self concept
38%
location - timing - intensity - relationships
emotional intelligence EQ
16. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
indirect communication
direct comparison
team
17. Associated meaning
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Why?
language is subjective
connotation
18. Being on time
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
handshake - eye contact - introduction - stopping own conversation
accountability .
19. Putting message in sending form
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
encoding
tact
20. What are the 3 codes used to express thoughts and feelings?
emotional intelligence EQ
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
21. Anything that distracts
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip
22. What question helps you be more aware?
tone - people skills - respecting others differently
7%
ethics
Why?
23. Effective communication basics
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
constructive
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
24. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
stereotype
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
25. Skills that promote relationships with other people.
direct agression
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
interpersonal skills
26. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
initiative
agressive - nonassertive - assertive
27. A group of people from different departments or areas working together.
Clear
tone - people skills - respecting others differently
Why?
cross-functional team
28. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Complete
cross-functional team
external noise
29. Stress key words - not confusing or complicated
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
30. Proper handshake
non-assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
ethics
31. Factors that shape our frame of reference
negative
age - experiences - money - culture - education - religion
defensiveness
talk too much about self - talk too little - interrupt others
32. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
location - timing - intensity - relationships
direct agression
leadership
33. ABCs for giving directions
handshake - eye contact - introduction - stopping own conversation
clear - complete - concise - considerate
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
integrity
cowardly agression
communication
team
35. The intended meaning of the communication sent
agressive - nonassertive - assertive
integrity
punctual
message
36. What % of communication is language?
38%
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
7%
37. Give whole story - don't leave out info
clean up
leadership
Complete
negative
38. A ________________ can be the difference between understanding and not
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette
piece of information
be quick to listen and slow to speak - listen to understand
39. Hallway
external noise
direct agression
if you have to be right - you won't handle conflict well
location - timing - intensity - relationships
40. Speak to issue w/o raising hostility (you help someone come to a conclusion)
reflected appraisal and direct comparison
others awareness
indirect communication
self awareness
41. It takes a lot longer to _____ a relational mess then it does to prevent one
emotional intelligence EQ
clean up
tact
agressive - nonassertive - assertive
42. The unwillingness to express thoughts and feelings in a conflict (you run)
constructive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Complete
non-assertion
43. Doing what needs to be done and doing it withou tbeing told
decoding
Clear
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
44. What are the unhealthy listening patterns and habits?
Quickest way to break up a conversation
clear - complete - concise - considerate
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
45. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
decoding
55%
46. _______________ criticism is presented in a way that can help you learn and grow.
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
team
discrimination
defensiveness
Concise
48. How conscious you are of your own motivations - thoughts - and feelings
decoding
be quick to listen and slow to speak - listen to understand
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
49. An oversimplified and distorted belief about a person or group
communication
interpersonal skills
stereotype
constructive
50. Hunger
decoding
internal noise
assertion
channel