Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 3 approaches of tone
agressive - nonassertive - assertive
punctual
mediation
language is subjective

2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
initiative
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
discrimination

3. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cross-functional team
assertion
ability to read others perceptions of you

4. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
decoding
direct agression
age - experiences - money - culture - education - religion

5. Receiving criticism

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6. Communicating with words
interpersonal skills
self-discipline (control)
verbal
cross-functional team

7. An oversimplified and distorted belief about a person or group
clear - complete - concise - considerate
frame of reference
stereotype
clean up

8. Your conscious read of others thoughts and feelings
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
others awareness

9. Evaluations of self worth (how you feel about these qualities)
direct comparison
handshake - eye contact - introduction - stopping own conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem

10. Conversation killers
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
talk too much about self - talk too little - interrupt others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

11. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships

12. Associated meaning
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
clear - complete - concise - considerate

13. Having good manners in your dealing with people.
conflict
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
self esteem

14. _______________ criticism is presented in a way that can help you learn and grow.
communication
assertion
agressive - nonassertive - assertive
constructive

15. What are the different styles for handling conflict?
message
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - handshakes - eye contact - keeping everyone involved

16. It takes a lot longer to _____ a relational mess then it does to prevent one
professionalism
clean up
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all

17. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
age - experiences - money - culture - education - religion
indirect communication
communication
decoding

18. What % of communication is nonverbal?
self awareness
ethics
55%
self-discipline (control)

19. Nonassertive

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20. What nonverbal symbols are best at communicating?
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
etiquette
decoding

21. Criticism expressed in a way that threatens the other person (retaliate)
communication
direct agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics

22. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

23. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
decoding
worry about location - timing - tone
noise
self concept

24. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
if you have to be right - you won't handle conflict well
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships

25. How conscious you are of your own motivations - thoughts - and feelings
noise
self awareness
worry about location - timing - tone
Complete

26. How is verbal communication both a bridge and a barrier?
external noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
mediation
self esteem

27. A struggle between 2 or more people
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand
55%
conflict

28. The symbol reflects our understanding (we see a chair we know its a chair)
Complete
language is symbolic
initiative
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

29. Giving criticism

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30. Speak to issue w/o raising hostility (you help someone come to a conclusion)
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

31. Be brief and to the point
be quick to listen and slow to speak - listen to understand
Concise
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

32. Following a strict code of conduct or standard of values
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
integrity
team
direct agression

33. What question helps you be more aware?
ethics
communication
Why?
professionalism

34. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
Quickest way to break up a conversation
direct agression
others awareness

35. Not constructive or helpful
empathic listening: listening with a desire to understand
negative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic

36. ABCs for giving directions
if you have to be right - you won't handle conflict well
clear - complete - concise - considerate
accountability .
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

37. Factors that shape our frame of reference
talk too much about self - talk too little - interrupt others
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion

38. Basics of tact and courtesy
location - timing - intensity - relationships
verbal
tone - people skills - respecting others differently
decoding

39. Give whole story - don't leave out info
others awareness
constructive
location - timing - intensity - relationships
Complete

40. What % of communication is paralanguage?
38%
stereotype
professionalism
interpersonal skills

41. The principles of conduct that govern a group or society
ethics
defensiveness
internal noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

42. The intended meaning of the communication sent
ethics
message
mediation
self concept

43. Considerate
worry about location - timing - tone
language is symbolic
self concept
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

44. Anything that distracts
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self-discipline (control)
noise
discrimination

45. What are the 3 codes used to express thoughts and feelings?
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
initiative

46. Skills that promote relationships with other people.
emotional intelligence EQ
etiquette
clean up
interpersonal skills

47. The medium that carries the message
channel
handshake - eye contact - introduction - stopping own conversation
connotation
talk too much about self - talk too little - interrupt others

48. We compare our weaknesses with others strengths (causes inferiority)
external noise
direct comparison
conflict
Why?

49. What are the guidelines for listening?

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50. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion
ability to read others perceptions of you
indirect communication