Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Giving criticism


2. Give whole story - don't leave out info






3. What are the 3 parts to the 'I Statement?'






4. Hallway






5. What are the 3 codes used to express thoughts and feelings?






6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






7. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






8. Communicating without the use of words






9. What are the different styles for handling conflict?






10. How is verbal communication both a bridge and a barrier?






11. Considerate






12. Stress key words - not confusing or complicated






13. A group of people from different departments or areas working together.






14. Not constructive or helpful






15. Following a strict code of conduct or standard of values






16. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






17. What you're going through when you're trying to interpret






18. 3 approaches of tone






19. Aggressive


20. Basics of tact and courtesy






21. ABCs for giving directions






22. Inspiring and influencing others - setting your actions as example - knowing where to go...






23. A struggle between 2 or more people






24. What % of communication is nonverbal?






25. Putting up an emotional guard against negative opinion






26. 4 types of love in the greek language






27. What % of communication is language?






28. We compare our weaknesses with others strengths (causes inferiority)






29. Same words may be interpreted differently than you meant






30. Your conscious read of others thoughts and feelings






31. Putting message in sending form






32. Hunger






33. Skills that promote relationships with other people.






34. Self concept that reflects the way we believe others see us






35. Showing people they are important to you






36. Having good manners in your dealing with people.






37. Willingness to take credit and blame for actions






38. Training of oneself; correction or regulation of oneself for improvement






39. The ability to say and do things in a way that will not offend another person






40. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






41. Which 2 guidelines for listening would you choose to incorporate more into your listening?






42. _______________ criticism is presented in a way that can help you learn and grow.






43. Factors that shape EQ






44. Your ability to understand and manage your own emotions and be sensitive to others emotions






45. Nonassertive


46. The intended meaning of the communication sent






47. Doing what needs to be done and doing it withou tbeing told






48. Cardinal rule of conflict


49. It takes a lot longer to _____ a relational mess then it does to prevent one






50. What are the unhealthy listening patterns and habits?