Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Background of communication that influences how people interpret the message
frame of reference
if you have to be right - you won't handle conflict well
55%
empathic listening: listening with a desire to understand

2. How conscious you are of your own motivations - thoughts - and feelings
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness

3. Willingness to take credit and blame for actions
accountability .
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self-discipline (control)
Complete

4. What are the 3 parts to the 'I Statement?'
tact
Why?
7%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

5. How is our self concept developed?
reflected appraisal and direct comparison
punctual
non-verbal communication
discrimination

6. Factors that shape our frame of reference
internal noise
language is symbolic
age - experiences - money - culture - education - religion
location - timing - intensity - relationships

7. Harmonious and assertive tone
location - timing - intensity - relationships
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all

8. What % of communication is paralanguage?
emotional intelligence EQ
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
connotation

9. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
feedback
communication

10. Having good manners in your dealing with people.
age - experiences - money - culture - education - religion
etiquette
piece of information
clear - complete - concise - considerate

11. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
eye contact - extend hand first - offer firm but relaxed grip
internal noise
others awareness

12. Awareness of others perceptions of yourself
ability to read others perceptions of you
professionalism
7%
piece of information

13. Associated meaning
eye contact - extend hand first - offer firm but relaxed grip
connotation
etiquette
noise

14. Handling problems and criticism gracefully and maturely
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
indirect communication
professionalism

15. An oversimplified and distorted belief about a person or group
stereotype
accountability .
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
eye contact - handshake - proper intro - respect - include all

16. What are the different styles for handling conflict?
external noise
others awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

17. What are the guidelines for listening?

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18. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
discrimination
38%
language is subjective

19. _______________ criticism is presented in a way that can help you learn and grow.
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip
constructive
7%

20. Skills that promote relationships with other people.
stereotype
clear - complete - concise - considerate
interpersonal skills
clean up

21. Effective communication basics
age - experiences - money - culture - education - religion
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem

22. Introducing a new person to a group
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

23. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
accountability .
channel
reflected appraisal and direct comparison

24. Basics of tact and courtesy
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - respecting others differently
eye contact - extend hand first - offer firm but relaxed grip

25. What are the different kinds of intimacy?
noise
accountability .
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication

26. A group of people from different departments or areas working together.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
noise
cross-functional team
professionalism

27. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self concept
discrimination

28. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete
tact
indirect communication

29. A ________________ can be the difference between understanding and not
talk too much about self - talk too little - interrupt others
cross-functional team
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

30. How is verbal communication both a bridge and a barrier?
Complete
self esteem
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

31. What question helps you be more aware?
empathic listening: listening with a desire to understand
Why?
defensiveness
discrimination

32. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
be quick to listen and slow to speak - listen to understand
conflict
frame of reference

33. What % of communication is language?
language is symbolic
emotional intelligence EQ
7%
Why?

34. It takes a lot longer to _____ a relational mess then it does to prevent one
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Quickest way to break up a conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clean up

35. Give whole story - don't leave out info
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
Complete
tact

36. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

37. Considerate
worry about location - timing - tone
reflected appraisal
eye contact - handshake - proper intro - respect - include all
non-assertion

38. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

39. Following a strict code of conduct or standard of values
integrity
agressive - nonassertive - assertive
reflected appraisal
7%

40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self awareness
agressive - nonassertive - assertive
self concept
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

41. A listerner's response that tells a sender that the message is understood
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback
Why?

42. Not constructive or helpful
negative
self esteem
conflict
feedback

43. Training of oneself; correction or regulation of oneself for improvement
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
self-discipline (control)

44. Your message expresses thoughts and feelings clearly and directly w/o making judgements
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
be quick to listen and slow to speak - listen to understand

45. Interrupting others
38%
Quickest way to break up a conversation
ability to read others perceptions of you
cowardly agression

46. Communicating without the use of words
non-verbal communication
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ

47. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
professionalism
mediation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation

48. Conversation killers
talk too much about self - talk too little - interrupt others
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
55%

49. What are the 3 codes used to express thoughts and feelings?
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you
frame of reference

50. Hunger
55%
internal noise
initiative
if you have to be right - you won't handle conflict well