Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An oversimplified and distorted belief about a person or group
stereotype
self awareness
interpersonal skills
7%

2. Hunger
professionalism
internal noise
self awareness
worry about location - timing - tone

3. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
empathic listening: listening with a desire to understand

4. Give whole story - don't leave out info
Complete
self awareness
agressive - nonassertive - assertive
38%

5. How is our self concept developed?
direct comparison
reflected appraisal
reflected appraisal and direct comparison
assertion

6. What is the healthy listening habit?
constructive
message
empathic listening: listening with a desire to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

7. Showing people they are important to you
non-verbal communication
defensiveness
self concept
eye contact - handshake - proper intro - respect - include all

8. The principles of conduct that govern a group or society
integrity
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise
ethics

9. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

10. Following a strict code of conduct or standard of values
be quick to listen and slow to speak - listen to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity
38%

11. Associated meaning
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
connotation

12. Awareness of others perceptions of yourself
message
integrity
team
ability to read others perceptions of you

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
negative
55%
mediation
indirect communication

14. A group of people from different departments or areas working together.
cross-functional team
external noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

15. Willingness to take credit and blame for actions
ethics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
accountability .
team

16. Interrupting others
handshake - eye contact - introduction - stopping own conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
if you have to be right - you won't handle conflict well

17. A listerner's response that tells a sender that the message is understood
direct comparison
self concept
feedback
language is subjective

18. A ________________ can be the difference between understanding and not
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information
empathic listening: listening with a desire to understand
cowardly agression

19. The medium that carries the message
verbal
channel
Complete
defensiveness

20. What % of communication is nonverbal?
defensiveness
assertion
55%
direct comparison

21. Training of oneself; correction or regulation of oneself for improvement
decoding
self-discipline (control)
tact
direct agression

22. Putting up an emotional guard against negative opinion
defensiveness
punctual
handshake - eye contact - introduction - stopping own conversation
language is symbolic

23. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
feedback
55%
accountability .

24. How is verbal communication both a bridge and a barrier?
handshake - eye contact - introduction - stopping own conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

25. Be brief and to the point
Concise
be quick to listen and slow to speak - listen to understand
reflected appraisal
Complete

26. What % of communication is paralanguage?
internal noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
38%
initiative

27. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
emotional intelligence EQ
team
message

28. Factors that shape EQ
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Why?

29. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

30. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
frame of reference
direct agression
defensiveness

31. Skills that promote relationships with other people.
clear - complete - concise - considerate
mediation
eye contact - handshake - proper intro - respect - include all
interpersonal skills

32. What are the different styles for handling conflict?
encoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
self-discipline (control)
self awareness
punctual

34. The unwillingness to express thoughts and feelings in a conflict (you run)
initiative
decoding
conflict
non-assertion

35. Not constructive or helpful
communication
be quick to listen and slow to speak - listen to understand
negative
integrity

36. Considerate
tact
7%
worry about location - timing - tone
stereotype

37. Effective communication basics
external noise
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

38. What you're going through when you're trying to interpret
assertion
stereotype
worry about location - timing - tone
decoding

39. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
self concept
integrity
if you have to be right - you won't handle conflict well

40. Being on time
handshake - eye contact - introduction - stopping own conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
punctual

41. Making introductions
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

42. _______________ criticism is presented in a way that can help you learn and grow.
accountability .
constructive
agressive - nonassertive - assertive
stereotype

43. What are the 3 codes used to express thoughts and feelings?
55%
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
channel

44. Background of communication that influences how people interpret the message
direct comparison
frame of reference
direct agression
self awareness

45. ABCs for giving directions
agressive - nonassertive - assertive
non-verbal communication
direct agression
clear - complete - concise - considerate

46. Self concept that reflects the way we believe others see us
reflected appraisal
tone - people skills - respecting others differently
connotation
38%

47. Which 2 guidelines for listening would you choose to incorporate more into your listening?
Complete
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
self-discipline (control)

48. How conscious you are of your own motivations - thoughts - and feelings
emotional intelligence EQ
language is symbolic
self concept
self awareness

49. Same words may be interpreted differently than you meant
mediation
empathic listening: listening with a desire to understand
others awareness
language is subjective

50. Say something behind back
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette