Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Background of communication that influences how people interpret the message
frame of reference
Complete
tone - people skills - respecting others differently
tact


2. An oversimplified and distorted belief about a person or group
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
stereotype


3. 4 types of love in the greek language
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
negative
tone - people skills - respecting others differently


4. Not constructive or helpful
negative
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual


5. The symbol reflects our understanding (we see a chair we know its a chair)
interpersonal skills
language is symbolic
reflected appraisal
frame of reference


6. Giving criticism

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7. Which 2 guidelines for listening would you choose to incorporate more into your listening?
piece of information
ethics
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well


8. Having good manners in your dealing with people.
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette
Complete


9. Communicating without the use of words
external noise
accountability .
non-verbal communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


10. Skills that promote relationships with other people.
interpersonal skills
leadership
clean up
7%


11. Receiving criticism

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12. Being on time
38%
punctual
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative


13. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
55%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
empathic listening: listening with a desire to understand


14. The medium that carries the message
piece of information
channel
interpersonal skills
age - experiences - money - culture - education - religion


15. A struggle between 2 or more people
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
conflict
etiquette


16. Training of oneself; correction or regulation of oneself for improvement
connotation
ability to read others perceptions of you
ethics
self-discipline (control)


17. Cardinal rule of conflict

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18. What question helps you be more aware?
Why?
integrity
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


19. Say something behind back
verbal
cowardly agression
non-verbal communication
etiquette


20. What are the 3 codes used to express thoughts and feelings?
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


21. The principles of conduct that govern a group or society
ethics
punctual
decoding
etiquette


22. What % of communication is nonverbal?
ability to read others perceptions of you
38%
55%
clear - complete - concise - considerate


23. Self concept that reflects the way we believe others see us
clear - complete - concise - considerate
direct agression
reflected appraisal
decoding


24. Give whole story - don't leave out info
Complete
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
talk too much about self - talk too little - interrupt others


25. Willingness to take credit and blame for actions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
decoding
discrimination
accountability .


26. The intended meaning of the communication sent
others awareness
message
cowardly agression
empathic listening: listening with a desire to understand


27. What are the different kinds of intimacy?
assertion
channel
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback


28. What you're going through when you're trying to interpret
decoding
non-verbal communication
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ


29. Following a strict code of conduct or standard of values
defensiveness
integrity
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


30. The unwillingness to express thoughts and feelings in a conflict (you run)
self concept
mediation
ethics
non-assertion


31. Hallway
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
external noise
discrimination


32. Putting up an emotional guard against negative opinion
age - experiences - money - culture - education - religion
worry about location - timing - tone
noise
defensiveness


33. What is the healthy listening habit?
empathic listening: listening with a desire to understand
verbal
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently


34. Evaluations of self worth (how you feel about these qualities)
55%
self esteem
piece of information
channel


35. What are the different styles for handling conflict?
interpersonal skills
message
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion


36. Same words may be interpreted differently than you meant
reflected appraisal and direct comparison
language is subjective
noise
language is symbolic


37. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
language is subjective
ethics


38. Aggressive

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39. How conscious you are of your own motivations - thoughts - and feelings
self awareness
defensiveness
decoding
be quick to listen and slow to speak - listen to understand


40. Putting message in sending form
if you have to be right - you won't handle conflict well
language is subjective
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


41. Conversation killers
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others
accountability .


42. 3 approaches of tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
55%
agressive - nonassertive - assertive
cross-functional team


43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
self concept
self-discipline (control)
empathic listening: listening with a desire to understand


44. Criticism expressed in a way that threatens the other person (retaliate)
cross-functional team
integrity
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
direct agression


45. What are the guidelines for listening?

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46. Your ability to understand and manage your own emotions and be sensitive to others emotions
Clear
emotional intelligence EQ
Complete
direct comparison


47. Effective communication basics
connotation
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


48. Be brief and to the point
self-discipline (control)
Concise
leadership
discrimination


49. How is our self concept developed?
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others


50. Steps to good professional communication
channel
handshake - eye contact - introduction - stopping own conversation
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself