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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Interrupting others
noise
message
location - timing - intensity - relationships
Quickest way to break up a conversation

2. Following a strict code of conduct or standard of values
verbal
integrity
punctual
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

3. How is our self concept developed?
encoding
constructive
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

4. Be brief and to the point
Concise
communication
Why?
language is subjective

5. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team
channel
verbal

6. Nonassertive

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7. A listerner's response that tells a sender that the message is understood
feedback
language is symbolic
self concept
tone - people skills - respecting others differently

8. What are the different kinds of intimacy?
Why?
age - experiences - money - culture - education - religion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype

9. Your ability to understand and manage your own emotions and be sensitive to others emotions
Quickest way to break up a conversation
ability to read others perceptions of you
emotional intelligence EQ
message

10. Handling problems and criticism gracefully and maturely
professionalism
channel
piece of information
verbal

11. What nonverbal symbols are best at communicating?
Clear
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
negative

12. Communicating with words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
verbal
Complete
clear - complete - concise - considerate

13. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
worry about location - timing - tone
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved

14. A ________________ can be the difference between understanding and not
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
connotation
piece of information
direct agression

15. Which 2 guidelines for listening would you choose to incorporate more into your listening?
etiquette
conflict
be quick to listen and slow to speak - listen to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

16. ABCs for giving directions
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clear - complete - concise - considerate
location - timing - intensity - relationships
team

17. Speak to issue w/o raising hostility (you help someone come to a conclusion)
stereotype
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership

18. _______________ criticism is presented in a way that can help you learn and grow.
constructive
38%
be quick to listen and slow to speak - listen to understand
mediation

19. Aggressive

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20. Harmonious and assertive tone
interpersonal skills
Why?
discrimination
location - timing - intensity - relationships

21. Say something behind back
noise
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

22. Give whole story - don't leave out info
language is subjective
Complete
eye contact - handshake - proper intro - respect - include all
frame of reference

23. Doing what needs to be done and doing it withou tbeing told
interpersonal skills
language is symbolic
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

24. It takes a lot longer to _____ a relational mess then it does to prevent one
language is symbolic
clean up
internal noise
channel

25. Introducing a new person to a group
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
discrimination

26. Communicating without the use of words
non-verbal communication
team
external noise
7%

27. Same words may be interpreted differently than you meant
Quickest way to break up a conversation
tact
language is subjective
Complete

28. A struggle between 2 or more people
conflict
feedback
initiative
empathic listening: listening with a desire to understand

29. 3 approaches of tone
agressive - nonassertive - assertive
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear

30. Skills that promote relationships with other people.
interpersonal skills
leadership
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tact

31. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
self-discipline (control)
clean up
team

32. Considerate
encoding
worry about location - timing - tone
verbal
ethics

33. Self concept that reflects the way we believe others see us
Why?
self esteem
reflected appraisal
decoding

34. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct comparison
clear - complete - concise - considerate
location - timing - intensity - relationships

35. A group of people from different departments or areas working together.
talk too much about self - talk too little - interrupt others
clean up
Quickest way to break up a conversation
cross-functional team

36. What question helps you be more aware?
Why?
self awareness
self esteem
connotation

37. Cardinal rule of conflict

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38. How is verbal communication both a bridge and a barrier?
frame of reference
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

39. Background of communication that influences how people interpret the message
internal noise
tact
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

40. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
channel
talk too much about self - talk too little - interrupt others
communication
punctual

41. Willingness to take credit and blame for actions
constructive
reflected appraisal and direct comparison
55%
accountability .

42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
negative
discrimination
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

43. How conscious you are of your own motivations - thoughts - and feelings
if you have to be right - you won't handle conflict well
encoding
self awareness
decoding

44. What % of communication is language?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
7%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

45. Putting up an emotional guard against negative opinion
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

46. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
leadership

47. What you're going through when you're trying to interpret
feedback
decoding
professionalism
clean up

48. Evaluations of self worth (how you feel about these qualities)
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
negative

49. An oversimplified and distorted belief about a person or group
self awareness
stereotype
constructive
direct comparison

50. The unwillingness to express thoughts and feelings in a conflict (you run)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

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People Skills

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