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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Same words may be interpreted differently than you meant
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
noise
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
2. Hunger
interpersonal skills
piece of information
internal noise
message
3. Following a strict code of conduct or standard of values
integrity
Clear
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
4. Doing what needs to be done and doing it withou tbeing told
encoding
leadership
initiative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
5. Skills that promote relationships with other people.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message
cowardly agression
interpersonal skills
6. Considerate
empathic listening: listening with a desire to understand
conflict
message
worry about location - timing - tone
7. Awareness of others perceptions of yourself
constructive
ability to read others perceptions of you
empathic listening: listening with a desire to understand
punctual
8. A ________________ can be the difference between understanding and not
indirect communication
piece of information
cross-functional team
55%
9. It takes a lot longer to _____ a relational mess then it does to prevent one
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clean up
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
10. The symbol reflects our understanding (we see a chair we know its a chair)
tone - people skills - handshakes - eye contact - keeping everyone involved
ability to read others perceptions of you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
noise
internal noise
self esteem
12. Conversation killers
integrity
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others
13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
14. Being on time
indirect communication
punctual
Why?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
15. Inspiring and influencing others - setting your actions as example - knowing where to go...
language is subjective
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
16. Which 2 guidelines for listening would you choose to incorporate more into your listening?
encoding
be quick to listen and slow to speak - listen to understand
team
reflected appraisal
17. How is verbal communication both a bridge and a barrier?
encoding
55%
Why?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
18. What are the guidelines for listening?
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19. Your conscious read of others thoughts and feelings
others awareness
initiative
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
20. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
self concept
etiquette
self esteem
21. Putting up an emotional guard against negative opinion
frame of reference
stereotype
accountability .
defensiveness
22. Interrupting others
non-verbal communication
Quickest way to break up a conversation
initiative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
23. What you're going through when you're trying to interpret
decoding
encoding
direct agression
communication
24. 4 types of love in the greek language
ethics
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
25. Factors that shape EQ
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
Quickest way to break up a conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
26. Communicating with words
defensiveness
verbal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
27. Having good manners in your dealing with people.
etiquette
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness
agressive - nonassertive - assertive
28. A struggle between 2 or more people
feedback
mediation
conflict
38%
29. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
decoding
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference
30. The ability to say and do things in a way that will not offend another person
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clean up
tact
31. Nonassertive
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32. What are the different styles for handling conflict?
internal noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
direct agression
33. ABCs for giving directions
Clear
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
34. Give whole story - don't leave out info
tact
professionalism
Complete
non-assertion
35. 3 approaches of tone
etiquette
cross-functional team
negative
agressive - nonassertive - assertive
36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
reflected appraisal
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
37. What % of communication is paralanguage?
direct comparison
cowardly agression
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
38. Steps to good professional communication
initiative
negative
handshake - eye contact - introduction - stopping own conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
39. What are the unhealthy listening patterns and habits?
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
40. A listerner's response that tells a sender that the message is understood
piece of information
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
feedback
handshake - eye contact - introduction - stopping own conversation
41. A group of people from different departments or areas working together.
handshake - eye contact - introduction - stopping own conversation
cross-functional team
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
42. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
others awareness
direct comparison
negative
43. What % of communication is language?
7%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clear - complete - concise - considerate
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
44. Not constructive or helpful
handshake - eye contact - introduction - stopping own conversation
negative
7%
communication
45. What are the 3 codes used to express thoughts and feelings?
ethics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
46. Receiving criticism
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47. Effective communication basics
conflict
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ
stereotype
48. Introducing a new person to a group
tone - people skills - handshakes - eye contact - keeping everyone involved
language is subjective
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
49. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
reflected appraisal
self awareness
language is symbolic
50. How conscious you are of your own motivations - thoughts - and feelings
others awareness
communication
self awareness
empathic listening: listening with a desire to understand