Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What you're going through when you're trying to interpret






2. Anything that distracts






3. Your message expresses thoughts and feelings clearly and directly w/o making judgements






4. Interrupting others






5. Introducing a new person to a group






6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






7. Showing people they are important to you






8. What is the healthy listening habit?






9. What are the 3 parts to the 'I Statement?'






10. ABCs for giving directions






11. Factors that shape our frame of reference






12. Giving criticism

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13. Stress key words - not confusing or complicated






14. Handling problems and criticism gracefully and maturely






15. We compare our weaknesses with others strengths (causes inferiority)






16. What are the 3 codes used to express thoughts and feelings?






17. Doing what needs to be done and doing it withou tbeing told






18. Following a strict code of conduct or standard of values






19. What question helps you be more aware?






20. An oversimplified and distorted belief about a person or group






21. Making introductions






22. Awareness of others perceptions of yourself






23. Harmonious and assertive tone






24. Hunger






25. Having good manners in your dealing with people.






26. The principles of conduct that govern a group or society






27. Proper handshake






28. Nonassertive

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29. How is verbal communication both a bridge and a barrier?






30. Say something behind back






31. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






32. Effective communication basics






33. Give whole story - don't leave out info






34. How conscious you are of your own motivations - thoughts - and feelings






35. The medium that carries the message






36. Self concept that reflects the way we believe others see us






37. Factors that shape EQ






38. Skills that promote relationships with other people.






39. The unwillingness to express thoughts and feelings in a conflict (you run)






40. What are the different styles for handling conflict?






41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






42. 3 approaches of tone






43. What % of communication is language?






44. Basics of tact and courtesy






45. Associated meaning






46. Be brief and to the point






47. Putting message in sending form






48. It takes a lot longer to _____ a relational mess then it does to prevent one






49. Steps to good professional communication






50. Your ability to understand and manage your own emotions and be sensitive to others emotions