Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Communicating with words
mediation
handshake - eye contact - introduction - stopping own conversation
direct comparison
verbal

2. Interrupting others
tact
decoding
Quickest way to break up a conversation
non-verbal communication

3. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

4. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

5. Following a strict code of conduct or standard of values
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
empathic listening: listening with a desire to understand

6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison
7%
communication

7. The intended meaning of the communication sent
message
Complete
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

8. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
conflict
reflected appraisal
if you have to be right - you won't handle conflict well

9. 4 types of love in the greek language
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact

10. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
discrimination

11. Be brief and to the point
Concise
ethics
reflected appraisal and direct comparison
external noise

12. How is verbal communication both a bridge and a barrier?
message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
conflict

13. Being on time
clean up
punctual
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion

14. Handling problems and criticism gracefully and maturely
interpersonal skills
reflected appraisal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
professionalism

15. Skills that promote relationships with other people.
decoding
interpersonal skills
connotation
ethics

16. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

17. _______________ criticism is presented in a way that can help you learn and grow.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
accountability .
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

18. Communicating without the use of words
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

19. Training of oneself; correction or regulation of oneself for improvement
agressive - nonassertive - assertive
external noise
decoding
self-discipline (control)

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
constructive
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback

21. What are the different kinds of intimacy?
frame of reference
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective

22. Putting message in sending form
tact
encoding
piece of information
tone - people skills - respecting others differently

23. Say something behind back
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
integrity
cowardly agression

24. Stress key words - not confusing or complicated
location - timing - intensity - relationships
channel
connotation
Clear

25. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
constructive
cowardly agression
cross-functional team

26. What question helps you be more aware?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
constructive
etiquette
Why?

27. The ability to say and do things in a way that will not offend another person
feedback
tact
self esteem
self-discipline (control)

28. Your ability to understand and manage your own emotions and be sensitive to others emotions
professionalism
emotional intelligence EQ
cowardly agression
feedback

29. The medium that carries the message
channel
direct agression
negative
encoding

30. Anything that distracts
noise
professionalism
initiative
etiquette

31. What % of communication is nonverbal?
55%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
discrimination
others awareness

32. Doing what needs to be done and doing it withou tbeing told
initiative
punctual
team
mediation

33. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - extend hand first - offer firm but relaxed grip
team
decoding
direct comparison

34. Hunger
eye contact - extend hand first - offer firm but relaxed grip
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
internal noise
clean up

35. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

36. An oversimplified and distorted belief about a person or group
stereotype
feedback
handshake - eye contact - introduction - stopping own conversation
communication

37. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self concept
Concise

38. Inspiring and influencing others - setting your actions as example - knowing where to go...
Quickest way to break up a conversation
channel
leadership
ability to read others perceptions of you

39. A group of people from different departments or areas working together.
cross-functional team
handshake - eye contact - introduction - stopping own conversation
worry about location - timing - tone
be quick to listen and slow to speak - listen to understand

40. Awareness of others perceptions of yourself
ability to read others perceptions of you
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

41. Same words may be interpreted differently than you meant
non-verbal communication
language is subjective
direct agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

42. ABCs for giving directions
38%
ethics
message
clear - complete - concise - considerate

43. What is the nature of conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%

44. Give whole story - don't leave out info
Complete
self awareness
location - timing - intensity - relationships
talk too much about self - talk too little - interrupt others

45. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
tone - people skills - respecting others differently
communication
defensiveness

46. How is our self concept developed?
language is symbolic
punctual
reflected appraisal and direct comparison
frame of reference

47. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
communication
punctual
etiquette

48. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self esteem
channel
Clear

49. Which 2 guidelines for listening would you choose to incorporate more into your listening?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
be quick to listen and slow to speak - listen to understand
talk too much about self - talk too little - interrupt others
language is subjective

50. The principles of conduct that govern a group or society
non-assertion
negative
ethics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child