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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting message in sending form
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation
interpersonal skills

2. What is the healthy listening habit?
empathic listening: listening with a desire to understand
cowardly agression
interpersonal skills
self esteem

3. Background of communication that influences how people interpret the message
frame of reference
noise
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

4. Showing people they are important to you
accountability .
eye contact - handshake - proper intro - respect - include all
age - experiences - money - culture - education - religion
cowardly agression

5. What are the different styles for handling conflict?
handshake - eye contact - introduction - stopping own conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
message
Why?

6. Conversation killers
self esteem
indirect communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others

7. Introducing a new person to a group
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)
verbal

8. What question helps you be more aware?
Concise
accountability .
Why?
Clear

9. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ
tone - people skills - respecting others differently

10. Handling problems and criticism gracefully and maturely
professionalism
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all
external noise

11. The principles of conduct that govern a group or society
ethics
connotation
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

12. Considerate
clear - complete - concise - considerate
worry about location - timing - tone
38%
location - timing - intensity - relationships

13. Communicating without the use of words
agressive - nonassertive - assertive
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal

14. Nonassertive

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15. Proper handshake
tact
age - experiences - money - culture - education - religion
self-discipline (control)
eye contact - extend hand first - offer firm but relaxed grip

16. Not constructive or helpful
talk too much about self - talk too little - interrupt others
negative
assertion
team

17. Willingness to take credit and blame for actions
be quick to listen and slow to speak - listen to understand
accountability .
empathic listening: listening with a desire to understand
7%

18. Factors that shape EQ
punctual
initiative
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

19. The intended meaning of the communication sent
direct agression
Quickest way to break up a conversation
location - timing - intensity - relationships
message

20. How conscious you are of your own motivations - thoughts - and feelings
Why?
self awareness
Clear
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

21. Inspiring and influencing others - setting your actions as example - knowing where to go...
ability to read others perceptions of you
professionalism
mediation
leadership

22. How is verbal communication both a bridge and a barrier?
tact
message
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

23. We compare our weaknesses with others strengths (causes inferiority)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

24. Criticism expressed in a way that threatens the other person (retaliate)
eye contact - handshake - proper intro - respect - include all
direct agression
empathic listening: listening with a desire to understand
conflict

25. What is the nature of conflict?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

26. Factors that shape our frame of reference
external noise
age - experiences - money - culture - education - religion
38%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. Anything that distracts
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team

28. The medium that carries the message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Clear
handshake - eye contact - introduction - stopping own conversation
channel

29. Skills that promote relationships with other people.
tone - people skills - handshakes - eye contact - keeping everyone involved
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
interpersonal skills

30. Putting up an emotional guard against negative opinion
Clear
direct comparison
clean up
defensiveness

31. A group of people from different departments or areas working together.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
feedback
cowardly agression
cross-functional team

32. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
self concept
7%

33. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Complete
ability to read others perceptions of you
clean up

34. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion

35. Your conscious read of others thoughts and feelings
assertion
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
others awareness

36. Speak to issue w/o raising hostility (you help someone come to a conclusion)
professionalism
indirect communication
self concept
integrity

37. What you're going through when you're trying to interpret
decoding
Clear
non-assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

38. What % of communication is language?
external noise
interpersonal skills
7%
indirect communication

39. The unwillingness to express thoughts and feelings in a conflict (you run)
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
self-discipline (control)

40. What are the 3 codes used to express thoughts and feelings?
team
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic

41. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination

42. Having good manners in your dealing with people.
self awareness
etiquette
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

43. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
message
channel
non-assertion
self concept

44. Self concept that reflects the way we believe others see us
discrimination
reflected appraisal
conflict
encoding

45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation

46. Same words may be interpreted differently than you meant
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective
channel

47. Your ability to understand and manage your own emotions and be sensitive to others emotions
constructive
Clear
emotional intelligence EQ
cowardly agression

48. Hallway
external noise
self concept
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

49. An oversimplified and distorted belief about a person or group
stereotype
self esteem
Why?
non-verbal communication

50. _______________ criticism is presented in a way that can help you learn and grow.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

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