Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Communicating without the use of words
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

2. Aggressive

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3. We compare our weaknesses with others strengths (causes inferiority)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - respecting others differently
eye contact - handshake - proper intro - respect - include all
direct comparison

4. Following a strict code of conduct or standard of values
etiquette
integrity
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion

5. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self concept
internal noise
accountability .

6. Harmonious and assertive tone
direct agression
self esteem
location - timing - intensity - relationships
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

7. _______________ criticism is presented in a way that can help you learn and grow.
tact
constructive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
agressive - nonassertive - assertive

8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
conflict
eye contact - handshake - proper intro - respect - include all
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

9. Doing what needs to be done and doing it withou tbeing told
tone - people skills - handshakes - eye contact - keeping everyone involved
initiative
non-assertion
be quick to listen and slow to speak - listen to understand

10. Interrupting others
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
punctual

11. What % of communication is nonverbal?
decoding
self awareness
professionalism
55%

12. What is the healthy listening habit?
clear - complete - concise - considerate
7%
ability to read others perceptions of you
empathic listening: listening with a desire to understand

13. A listerner's response that tells a sender that the message is understood
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
feedback
self concept

14. What are the 3 codes used to express thoughts and feelings?
55%
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison

15. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference
initiative
language is symbolic

16. An oversimplified and distorted belief about a person or group
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
conflict
stereotype

17. Nonassertive

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18. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact

19. What are the different kinds of intimacy?
cowardly agression
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

20. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
external noise
55%
Complete

21. Putting message in sending form
clean up
Why?
encoding
language is subjective

22. Associated meaning
eye contact - extend hand first - offer firm but relaxed grip
connotation
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

23. Your ability to understand and manage your own emotions and be sensitive to others emotions
connotation
age - experiences - money - culture - education - religion
conflict
emotional intelligence EQ

24. Communicating with words
verbal
7%
reflected appraisal
non-assertion - direct agression - cowards agression - indirect communication - assertion

25. The intended meaning of the communication sent
message
direct agression
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

26. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
handshake - eye contact - introduction - stopping own conversation
channel
empathic listening: listening with a desire to understand

27. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
others awareness
tone - people skills - respecting others differently
team
language is symbolic

28. Showing people they are important to you
team
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
eye contact - handshake - proper intro - respect - include all

29. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
internal noise
emotional intelligence EQ
reflected appraisal and direct comparison

30. The medium that carries the message
constructive
eye contact - handshake - proper intro - respect - include all
channel
conflict

31. Hunger
if you have to be right - you won't handle conflict well
internal noise
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

32. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic
interpersonal skills
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

33. Conversation killers
verbal
interpersonal skills
talk too much about self - talk too little - interrupt others
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

34. How conscious you are of your own motivations - thoughts - and feelings
self awareness
indirect communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tact

35. Receiving criticism

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36. Awareness of others perceptions of yourself
if you have to be right - you won't handle conflict well
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion

37. What you're going through when you're trying to interpret
age - experiences - money - culture - education - religion
self-discipline (control)
decoding
punctual

38. The unwillingness to express thoughts and feelings in a conflict (you run)
internal noise
professionalism
tone - people skills - respecting others differently
non-assertion

39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
non-assertion
mediation

40. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently
self concept
defensiveness

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
cross-functional team
be quick to listen and slow to speak - listen to understand
verbal
self esteem

42. How is verbal communication both a bridge and a barrier?
self awareness
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
talk too much about self - talk too little - interrupt others

43. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
team
reflected appraisal and direct comparison
non-assertion

44. Background of communication that influences how people interpret the message
eye contact - handshake - proper intro - respect - include all
message
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

45. What % of communication is paralanguage?
stereotype
Complete
38%
Concise

46. Be brief and to the point
eye contact - handshake - proper intro - respect - include all
etiquette
Clear
Concise

47. Say something behind back
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression
non-assertion
agressive - nonassertive - assertive

48. Basics of tact and courtesy
38%
tone - people skills - respecting others differently
internal noise
piece of information

49. Willingness to take credit and blame for actions
Clear
age - experiences - money - culture - education - religion
professionalism
accountability .

50. What are the guidelines for listening?

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