Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps to good professional communication






2. Handling problems and criticism gracefully and maturely






3. Willingness to take credit and blame for actions






4. Aggressive

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5. A struggle between 2 or more people






6. Stress key words - not confusing or complicated






7. Effective communication basics






8. Factors that shape our frame of reference






9. The principles of conduct that govern a group or society






10. What is the nature of conflict?






11. What are the different kinds of intimacy?






12. We compare our weaknesses with others strengths (causes inferiority)






13. Speak to issue w/o raising hostility (you help someone come to a conclusion)






14. Say something behind back






15. The medium that carries the message






16. Training of oneself; correction or regulation of oneself for improvement






17. What % of communication is language?






18. Communicating with words






19. Associated meaning






20. Basics of tact and courtesy






21. Doing what needs to be done and doing it withou tbeing told






22. Receiving criticism

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23. Criticism expressed in a way that threatens the other person (retaliate)






24. ABCs for giving directions






25. The intended meaning of the communication sent






26. How conscious you are of your own motivations - thoughts - and feelings






27. Conversation killers






28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






29. How is verbal communication both a bridge and a barrier?






30. What question helps you be more aware?






31. Which 2 guidelines for listening would you choose to incorporate more into your listening?






32. Give whole story - don't leave out info






33. Your message expresses thoughts and feelings clearly and directly w/o making judgements






34. A ________________ can be the difference between understanding and not






35. An oversimplified and distorted belief about a person or group






36. Introducing a new person to a group






37. What nonverbal symbols are best at communicating?






38. What % of communication is paralanguage?






39. Showing people they are important to you






40. Being on time






41. What are the 3 codes used to express thoughts and feelings?






42. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






43. Hallway






44. Same words may be interpreted differently than you meant






45. Awareness of others perceptions of yourself






46. What are the different styles for handling conflict?






47. Following a strict code of conduct or standard of values






48. Putting message in sending form






49. How is our self concept developed?






50. _______________ criticism is presented in a way that can help you learn and grow.