Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Steps to good professional communication
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved

2. Handling problems and criticism gracefully and maturely
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
professionalism

3. Willingness to take credit and blame for actions
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

4. Aggressive

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5. A struggle between 2 or more people
38%
conflict
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

6. Stress key words - not confusing or complicated
piece of information
Clear
worry about location - timing - tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

7. Effective communication basics
negative
38%
noise
tone - people skills - handshakes - eye contact - keeping everyone involved

8. Factors that shape our frame of reference
constructive
age - experiences - money - culture - education - religion
55%
team

9. The principles of conduct that govern a group or society
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ethics
reflected appraisal

10. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
assertion
7%
reflected appraisal and direct comparison

11. What are the different kinds of intimacy?
defensiveness
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up

12. We compare our weaknesses with others strengths (causes inferiority)
message
verbal
direct comparison
Quickest way to break up a conversation

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
emotional intelligence EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

14. Say something behind back
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
leadership
external noise

15. The medium that carries the message
reflected appraisal
channel
language is symbolic
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

16. Training of oneself; correction or regulation of oneself for improvement
ethics
defensiveness
self-discipline (control)
eye contact - handshake - proper intro - respect - include all

17. What % of communication is language?
language is symbolic
7%
location - timing - intensity - relationships
non-assertion

18. Communicating with words
external noise
professionalism
decoding
verbal

19. Associated meaning
verbal
piece of information
reflected appraisal
connotation

20. Basics of tact and courtesy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
Quickest way to break up a conversation
direct agression

21. Doing what needs to be done and doing it withou tbeing told
cross-functional team
assertion
initiative
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

22. Receiving criticism

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23. Criticism expressed in a way that threatens the other person (retaliate)
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
direct agression

24. ABCs for giving directions
clear - complete - concise - considerate
worry about location - timing - tone
direct agression
38%

25. The intended meaning of the communication sent
communication
Why?
message
Complete

26. How conscious you are of your own motivations - thoughts - and feelings
professionalism
self awareness
cross-functional team
assertion

27. Conversation killers
talk too much about self - talk too little - interrupt others
non-assertion - direct agression - cowards agression - indirect communication - assertion
accountability .
external noise

28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
constructive
communication

29. How is verbal communication both a bridge and a barrier?
channel
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. What question helps you be more aware?
self concept
Why?
age - experiences - money - culture - education - religion
accountability .

31. Which 2 guidelines for listening would you choose to incorporate more into your listening?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
7%
interpersonal skills

32. Give whole story - don't leave out info
Complete
age - experiences - money - culture - education - religion
feedback
ability to read others perceptions of you

33. Your message expresses thoughts and feelings clearly and directly w/o making judgements
language is symbolic
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
assertion
decoding

34. A ________________ can be the difference between understanding and not
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self esteem
location - timing - intensity - relationships

35. An oversimplified and distorted belief about a person or group
stereotype
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation

36. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
negative
age - experiences - money - culture - education - religion
interpersonal skills

37. What nonverbal symbols are best at communicating?
reflected appraisal
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved

38. What % of communication is paralanguage?
language is subjective
talk too much about self - talk too little - interrupt others
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

39. Showing people they are important to you
accountability .
communication
eye contact - handshake - proper intro - respect - include all
decoding

40. Being on time
location - timing - intensity - relationships
negative
punctual
feedback

41. What are the 3 codes used to express thoughts and feelings?
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette
cowardly agression

42. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
direct comparison
non-verbal communication
self concept
worry about location - timing - tone

43. Hallway
conflict
external noise
punctual
tact

44. Same words may be interpreted differently than you meant
language is subjective
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism

45. Awareness of others perceptions of yourself
interpersonal skills
age - experiences - money - culture - education - religion
ability to read others perceptions of you
verbal

46. What are the different styles for handling conflict?
assertion
external noise
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion

47. Following a strict code of conduct or standard of values
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
integrity
etiquette

48. Putting message in sending form
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
noise
ability to read others perceptions of you

49. How is our self concept developed?
worry about location - timing - tone
tact
integrity
reflected appraisal and direct comparison

50. _______________ criticism is presented in a way that can help you learn and grow.
indirect communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
constructive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)