Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Criticism expressed in a way that threatens the other person (retaliate)






2. Stress key words - not confusing or complicated






3. Skills that promote relationships with other people.






4. Give whole story - don't leave out info






5. Your message expresses thoughts and feelings clearly and directly w/o making judgements






6. The unwillingness to express thoughts and feelings in a conflict (you run)






7. It takes a lot longer to _____ a relational mess then it does to prevent one






8. How is verbal communication both a bridge and a barrier?






9. A listerner's response that tells a sender that the message is understood






10. _______________ criticism is presented in a way that can help you learn and grow.






11. What you're going through when you're trying to interpret






12. What % of communication is paralanguage?






13. Background of communication that influences how people interpret the message






14. Be brief and to the point






15. What are the guidelines for listening?

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16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






17. Cardinal rule of conflict

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18. A ________________ can be the difference between understanding and not






19. Associated meaning






20. How conscious you are of your own motivations - thoughts - and feelings






21. Hallway






22. Evaluations of self worth (how you feel about these qualities)






23. The principles of conduct that govern a group or society






24. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






25. Interrupting others






26. Communicating without the use of words






27. Speak to issue w/o raising hostility (you help someone come to a conclusion)






28. ABCs for giving directions






29. The intended meaning of the communication sent






30. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






31. Not constructive or helpful






32. Your ability to understand and manage your own emotions and be sensitive to others emotions






33. Receiving criticism

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34. Hunger






35. Conversation killers






36. What % of communication is language?






37. Putting up an emotional guard against negative opinion






38. Steps to good professional communication






39. We compare our weaknesses with others strengths (causes inferiority)






40. What is the healthy listening habit?






41. What is the nature of conflict?






42. Introducing a new person to a group






43. Factors that shape EQ






44. Showing people they are important to you






45. Inspiring and influencing others - setting your actions as example - knowing where to go...






46. Same words may be interpreted differently than you meant






47. 3 approaches of tone






48. What are the different kinds of intimacy?






49. Handling problems and criticism gracefully and maturely






50. 4 types of love in the greek language