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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Anything that distracts
empathic listening: listening with a desire to understand
assertion
noise
accountability .

2. What are the 3 parts to the 'I Statement?'
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand
7%

3. The ability to say and do things in a way that will not offend another person
tact
Why?
message
professionalism

4. Your conscious read of others thoughts and feelings
internal noise
others awareness
team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Concise
tone - people skills - respecting others differently
communication
cowardly agression

6. Having good manners in your dealing with people.
if you have to be right - you won't handle conflict well
etiquette
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

7. We compare our weaknesses with others strengths (causes inferiority)
worry about location - timing - tone
direct comparison
self concept
constructive

8. Effective communication basics
eye contact - extend hand first - offer firm but relaxed grip
initiative
emotional intelligence EQ
tone - people skills - handshakes - eye contact - keeping everyone involved

9. The medium that carries the message
channel
self awareness
non-verbal communication
self concept

10. Communicating with words
indirect communication
verbal
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved

11. Aggressive

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12. Harmonious and assertive tone
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
decoding

13. What you're going through when you're trying to interpret
55%
decoding
reflected appraisal and direct comparison
external noise

14. The symbol reflects our understanding (we see a chair we know its a chair)
eye contact - handshake - proper intro - respect - include all
tact
clean up
language is symbolic

15. What are the different styles for handling conflict?
clear - complete - concise - considerate
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion
accountability .

16. How is verbal communication both a bridge and a barrier?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
defensiveness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
etiquette

17. Associated meaning
worry about location - timing - tone
ethics
integrity
connotation

18. An oversimplified and distorted belief about a person or group
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stereotype

19. What are the unhealthy listening patterns and habits?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
empathic listening: listening with a desire to understand
Why?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

20. 3 approaches of tone
agressive - nonassertive - assertive
if you have to be right - you won't handle conflict well
location - timing - intensity - relationships
stereotype

21. ABCs for giving directions
clear - complete - concise - considerate
agressive - nonassertive - assertive
accountability .
discrimination

22. Factors that shape EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
mediation

23. Making introductions
initiative
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others

24. What are the 3 codes used to express thoughts and feelings?
assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
tone - people skills - respecting others differently

25. A struggle between 2 or more people
integrity
discrimination
clean up
conflict

26. Same words may be interpreted differently than you meant
language is subjective
communication
reflected appraisal
indirect communication

27. Evaluations of self worth (how you feel about these qualities)
self esteem
leadership
55%
self concept

28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
self-discipline (control)
age - experiences - money - culture - education - religion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation

29. Factors that shape our frame of reference
communication
non-assertion
internal noise
age - experiences - money - culture - education - religion

30. A listerner's response that tells a sender that the message is understood
feedback
self esteem
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is subjective

31. How is our self concept developed?
encoding
punctual
assertion
reflected appraisal and direct comparison

32. Conversation killers
worry about location - timing - tone
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison

33. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up
team
interpersonal skills

35. What are the guidelines for listening?

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36. What nonverbal symbols are best at communicating?
55%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
accountability .

37. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
assertion
ethics
talk too much about self - talk too little - interrupt others

38. Putting up an emotional guard against negative opinion
defensiveness
constructive
non-assertion
conflict

39. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
constructive
self concept

40. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
non-verbal communication
reflected appraisal

41. Handling problems and criticism gracefully and maturely
professionalism
leadership
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

42. Stress key words - not confusing or complicated
noise
leadership
Clear
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

43. Background of communication that influences how people interpret the message
frame of reference
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership

44. Speak to issue w/o raising hostility (you help someone come to a conclusion)
reflected appraisal
indirect communication
if you have to be right - you won't handle conflict well
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

45. Be brief and to the point
frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal
Concise

46. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
others awareness
clear - complete - concise - considerate
eye contact - handshake - proper intro - respect - include all

47. Skills that promote relationships with other people.
interpersonal skills
direct agression
38%
clear - complete - concise - considerate

48. _______________ criticism is presented in a way that can help you learn and grow.
assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
direct agression
constructive

49. What is the nature of conflict?
communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

50. Interrupting others
decoding
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion
Quickest way to break up a conversation

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