Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Associated meaning






2. Effective communication basics






3. What you're going through when you're trying to interpret






4. Communicating without the use of words






5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






6. What is the nature of conflict?






7. Factors that shape EQ






8. We compare our weaknesses with others strengths (causes inferiority)






9. What are the different styles for handling conflict?






10. What are the 3 parts to the 'I Statement?'






11. Basics of tact and courtesy






12. The unwillingness to express thoughts and feelings in a conflict (you run)






13. Not constructive or helpful






14. Your message expresses thoughts and feelings clearly and directly w/o making judgements






15. Showing people they are important to you






16. Putting message in sending form






17. 3 approaches of tone






18. It takes a lot longer to _____ a relational mess then it does to prevent one






19. Giving criticism

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20. A listerner's response that tells a sender that the message is understood






21. Communicating with words






22. What % of communication is paralanguage?






23. Aggressive

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24. What are the unhealthy listening patterns and habits?






25. _______________ criticism is presented in a way that can help you learn and grow.






26. Willingness to take credit and blame for actions






27. Making introductions






28. Criticism expressed in a way that threatens the other person (retaliate)






29. What % of communication is nonverbal?






30. Give whole story - don't leave out info






31. What are the guidelines for listening?

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32. Considerate






33. A ________________ can be the difference between understanding and not






34. Anything that distracts






35. Having good manners in your dealing with people.






36. Skills that promote relationships with other people.






37. How is verbal communication both a bridge and a barrier?






38. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






39. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






40. Interrupting others






41. How is our self concept developed?






42. Hunger






43. What question helps you be more aware?






44. What are the 3 codes used to express thoughts and feelings?






45. The principles of conduct that govern a group or society






46. Background of communication that influences how people interpret the message






47. A group of people from different departments or areas working together.






48. Cardinal rule of conflict

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49. The ability to say and do things in a way that will not offend another person






50. Proper handshake