Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. Associated meaning
interpersonal skills
connotation
eye contact - extend hand first - offer firm but relaxed grip
noise

3. How is our self concept developed?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

4. Basics of tact and courtesy
defensiveness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication
tone - people skills - respecting others differently

5. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette

6. Self concept that reflects the way we believe others see us
reflected appraisal
indirect communication
team
ability to read others perceptions of you

7. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
mediation
external noise
constructive

8. A ________________ can be the difference between understanding and not
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved
initiative
reflected appraisal and direct comparison

9. The intended meaning of the communication sent
age - experiences - money - culture - education - religion
message
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

10. A group of people from different departments or areas working together.
feedback
external noise
message
cross-functional team

11. The unwillingness to express thoughts and feelings in a conflict (you run)
integrity
handshake - eye contact - introduction - stopping own conversation
self esteem
non-assertion

12. Hallway
assertion
integrity
external noise
others awareness

13. ABCs for giving directions
direct agression
Why?
verbal
clear - complete - concise - considerate

14. Aggressive

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15. An oversimplified and distorted belief about a person or group
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently
7%

16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination
encoding

17. Same words may be interpreted differently than you meant
language is subjective
location - timing - intensity - relationships
frame of reference
leadership

18. We compare our weaknesses with others strengths (causes inferiority)
ability to read others perceptions of you
direct comparison
non-assertion
constructive

19. Proper handshake
Complete
eye contact - extend hand first - offer firm but relaxed grip
piece of information
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

20. Be brief and to the point
self esteem
38%
clear - complete - concise - considerate
Concise

21. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
Complete

22. Introducing a new person to a group
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity

23. The medium that carries the message
clean up
leadership
punctual
channel

24. Handling problems and criticism gracefully and maturely
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
etiquette

25. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self concept
worry about location - timing - tone
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

26. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
integrity
communication
tact
discrimination

27. A struggle between 2 or more people
location - timing - intensity - relationships
defensiveness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
conflict

28. What you're going through when you're trying to interpret
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding

29. What % of communication is nonverbal?
age - experiences - money - culture - education - religion
stereotype
55%
punctual

30. Putting up an emotional guard against negative opinion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
defensiveness
leadership

31. Say something behind back
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cowardly agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships

32. The principles of conduct that govern a group or society
ethics
professionalism
55%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

33. What are the unhealthy listening patterns and habits?
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
agressive - nonassertive - assertive
channel

34. Anything that distracts
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
38%
noise
reflected appraisal

35. Factors that shape EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

36. Give whole story - don't leave out info
reflected appraisal
Complete
be quick to listen and slow to speak - listen to understand
language is symbolic

37. Training of oneself; correction or regulation of oneself for improvement
if you have to be right - you won't handle conflict well
self-discipline (control)
feedback
integrity

38. _______________ criticism is presented in a way that can help you learn and grow.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
be quick to listen and slow to speak - listen to understand
conflict
constructive

39. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
internal noise
punctual
ability to read others perceptions of you

40. Showing people they are important to you
7%
eye contact - handshake - proper intro - respect - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

41. Your conscious read of others thoughts and feelings
if you have to be right - you won't handle conflict well
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness

42. Background of communication that influences how people interpret the message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
feedback
accountability .
frame of reference

43. Skills that promote relationships with other people.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
assertion
interpersonal skills
language is subjective

44. What % of communication is paralanguage?
38%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear

45. Steps to good professional communication
message
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
non-verbal communication

46. Receiving criticism

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47. How conscious you are of your own motivations - thoughts - and feelings
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all
handshake - eye contact - introduction - stopping own conversation
self awareness

48. How is verbal communication both a bridge and a barrier?
internal noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Complete

49. Communicating without the use of words
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication

50. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments