Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting message in sending form
be quick to listen and slow to speak - listen to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
encoding

2. Awareness of others perceptions of yourself
channel
Why?
defensiveness
ability to read others perceptions of you

3. The ability to say and do things in a way that will not offend another person
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact
emotional intelligence EQ

4. Anything that distracts
direct agression
accountability .
Clear
noise

5. What % of communication is language?
7%
emotional intelligence EQ
initiative
accountability .

6. The intended meaning of the communication sent
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal
clear - complete - concise - considerate

7. Self concept that reflects the way we believe others see us
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
etiquette
reflected appraisal
assertion

8. The medium that carries the message
communication
agressive - nonassertive - assertive
integrity
channel

9. 3 approaches of tone
Quickest way to break up a conversation
7%
team
agressive - nonassertive - assertive

10. What are the different styles for handling conflict?
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

11. Evaluations of self worth (how you feel about these qualities)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
eye contact - handshake - proper intro - respect - include all
self esteem

12. A struggle between 2 or more people
punctual
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
conflict
Concise

13. The symbol reflects our understanding (we see a chair we know its a chair)
team
external noise
language is symbolic
conflict

14. A group of people from different departments or areas working together.
55%
feedback
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team

15. _______________ criticism is presented in a way that can help you learn and grow.
worry about location - timing - tone
7%
interpersonal skills
constructive

16. Factors that shape EQ
cowardly agression
feedback
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

17. Give whole story - don't leave out info
connotation
professionalism
Complete
constructive

18. What % of communication is nonverbal?
indirect communication
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%

19. Willingness to take credit and blame for actions
accountability .
interpersonal skills
cross-functional team
clean up

20. Putting up an emotional guard against negative opinion
defensiveness
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise

21. Skills that promote relationships with other people.
interpersonal skills
agressive - nonassertive - assertive
conflict
indirect communication

22. Same words may be interpreted differently than you meant
external noise
38%
language is subjective
internal noise

23. Training of oneself; correction or regulation of oneself for improvement
piece of information
self-discipline (control)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clear - complete - concise - considerate

24. Cardinal rule of conflict

25. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
message
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

26. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
accountability .
Complete

27. Interrupting others
connotation
Quickest way to break up a conversation
Clear
accountability .

28. Say something behind back
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective
Quickest way to break up a conversation

29. Hunger
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
internal noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

30. Communicating with words
decoding
verbal
age - experiences - money - culture - education - religion
encoding

31. Considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
worry about location - timing - tone
verbal

32. Basics of tact and courtesy
tone - people skills - respecting others differently
feedback
discrimination
accountability .

33. Your conscious read of others thoughts and feelings
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness
punctual

34. A ________________ can be the difference between understanding and not
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
piece of information

35. It takes a lot longer to _____ a relational mess then it does to prevent one
Clear
communication
reflected appraisal
clean up

36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
defensiveness
38%
mediation

37. How is our self concept developed?
talk too much about self - talk too little - interrupt others
initiative
direct agression
reflected appraisal and direct comparison

38. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
verbal
constructive
language is symbolic
team

39. Receiving criticism

40. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
emotional intelligence EQ

41. Factors that shape our frame of reference
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion

42. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
reflected appraisal

43. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
7%
interpersonal skills
others awareness

44. ABCs for giving directions
defensiveness
clean up
clear - complete - concise - considerate
empathic listening: listening with a desire to understand

45. What are the guidelines for listening?

46. An oversimplified and distorted belief about a person or group
stereotype
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ethics

47. Aggressive

48. Giving criticism

49. Your ability to understand and manage your own emotions and be sensitive to others emotions
team
direct agression
emotional intelligence EQ
connotation

50. Doing what needs to be done and doing it withou tbeing told
7%
initiative
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself