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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Be brief and to the point
verbal
if you have to be right - you won't handle conflict well
Concise
language is symbolic
2. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self concept
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
3. Being on time
punctual
age - experiences - money - culture - education - religion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
4. What question helps you be more aware?
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Why?
discrimination
5. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
6. Say something behind back
punctual
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression
team
7. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate
8. Speak to issue w/o raising hostility (you help someone come to a conclusion)
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
handshake - eye contact - introduction - stopping own conversation
indirect communication
9. Showing people they are important to you
channel
eye contact - handshake - proper intro - respect - include all
defensiveness
conflict
10. How is our self concept developed?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal and direct comparison
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
emotional intelligence EQ
self awareness
discrimination
initiative
12. Associated meaning
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
connotation
13. Doing what needs to be done and doing it withou tbeing told
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
initiative
cross-functional team
14. What are the different kinds of intimacy?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
15. What % of communication is language?
empathic listening: listening with a desire to understand
self awareness
Concise
7%
16. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
feedback
conflict
clean up
17. Your ability to understand and manage your own emotions and be sensitive to others emotions
handshake - eye contact - introduction - stopping own conversation
self esteem
constructive
emotional intelligence EQ
18. Basics of tact and courtesy
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
19. Factors that shape our frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion
cowardly agression
negative
20. Harmonious and assertive tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
location - timing - intensity - relationships
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
21. Stress key words - not confusing or complicated
Clear
ability to read others perceptions of you
ethics
self awareness
22. Receiving criticism
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23. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
24. Following a strict code of conduct or standard of values
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
integrity
self concept
25. Hunger
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team
internal noise
self esteem
26. Communicating with words
verbal
cross-functional team
connotation
communication
27. What are the guidelines for listening?
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28. Self concept that reflects the way we believe others see us
interpersonal skills
constructive
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
29. ABCs for giving directions
if you have to be right - you won't handle conflict well
clear - complete - concise - considerate
be quick to listen and slow to speak - listen to understand
professionalism
30. _______________ criticism is presented in a way that can help you learn and grow.
self awareness
channel
punctual
constructive
31. Give whole story - don't leave out info
leadership
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
Complete
32. Your conscious read of others thoughts and feelings
direct agression
channel
others awareness
tone - people skills - respecting others differently
33. It takes a lot longer to _____ a relational mess then it does to prevent one
tact
clean up
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
others awareness
34. Same words may be interpreted differently than you meant
direct comparison
language is subjective
Quickest way to break up a conversation
55%
35. What is the healthy listening habit?
non-assertion - direct agression - cowards agression - indirect communication - assertion
empathic listening: listening with a desire to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
36. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self concept
channel
Why?
37. An oversimplified and distorted belief about a person or group
punctual
stereotype
initiative
cowardly agression
38. Giving criticism
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39. How is verbal communication both a bridge and a barrier?
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
40. Communicating without the use of words
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-verbal communication
Complete
agressive - nonassertive - assertive
41. The intended meaning of the communication sent
message
external noise
constructive
encoding
42. Anything that distracts
verbal
decoding
direct comparison
noise
43. What % of communication is paralanguage?
interpersonal skills
38%
piece of information
noise
44. What nonverbal symbols are best at communicating?
55%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
defensiveness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
45. 4 types of love in the greek language
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism
external noise
46. Inspiring and influencing others - setting your actions as example - knowing where to go...
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
conflict
leadership
47. A struggle between 2 or more people
conflict
self-discipline (control)
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
48. The principles of conduct that govern a group or society
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ethics
tone - people skills - handshakes - eye contact - keeping everyone involved
49. Conversation killers
talk too much about self - talk too little - interrupt others
feedback
direct agression
empathic listening: listening with a desire to understand
50. Hallway
external noise
others awareness
Quickest way to break up a conversation
discrimination