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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Making introductions
ability to read others perceptions of you
be quick to listen and slow to speak - listen to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%

2. Associated meaning
discrimination
direct agression
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

3. Evaluations of self worth (how you feel about these qualities)
self esteem
self awareness
if you have to be right - you won't handle conflict well
decoding

4. Following a strict code of conduct or standard of values
integrity
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

5. Not constructive or helpful
agressive - nonassertive - assertive
message
negative
noise

6. We compare our weaknesses with others strengths (causes inferiority)
self-discipline (control)
Quickest way to break up a conversation
direct comparison
eye contact - extend hand first - offer firm but relaxed grip

7. 4 types of love in the greek language
Why?
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative

8. Steps to good professional communication
clean up
interpersonal skills
self awareness
handshake - eye contact - introduction - stopping own conversation

9. What % of communication is paralanguage?
assertion
38%
clear - complete - concise - considerate
talk too much about self - talk too little - interrupt others

10. The principles of conduct that govern a group or society
external noise
noise
ethics
if you have to be right - you won't handle conflict well

11. Give whole story - don't leave out info
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
external noise
Complete
38%

12. An oversimplified and distorted belief about a person or group
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
decoding
constructive
stereotype

13. The symbol reflects our understanding (we see a chair we know its a chair)
constructive
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
decoding

14. Having good manners in your dealing with people.
age - experiences - money - culture - education - religion
external noise
etiquette
communication

15. A listerner's response that tells a sender that the message is understood
feedback
38%
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

16. The medium that carries the message
channel
self-discipline (control)
discrimination
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

17. Harmonious and assertive tone
location - timing - intensity - relationships
decoding
empathic listening: listening with a desire to understand
non-verbal communication

18. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self esteem
verbal
others awareness

19. Handling problems and criticism gracefully and maturely
empathic listening: listening with a desire to understand
professionalism
clear - complete - concise - considerate
38%

20. Communicating without the use of words
non-verbal communication
self awareness
leadership
noise

21. Your message expresses thoughts and feelings clearly and directly w/o making judgements
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion

22. What is the nature of conflict?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel

23. What question helps you be more aware?
accountability .
leadership
Why?
agressive - nonassertive - assertive

24. Self concept that reflects the way we believe others see us
reflected appraisal
feedback
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved

25. Showing people they are important to you
assertion
cowardly agression
eye contact - handshake - proper intro - respect - include all
frame of reference

26. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
internal noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
worry about location - timing - tone

27. _______________ criticism is presented in a way that can help you learn and grow.
constructive
external noise
38%
age - experiences - money - culture - education - religion

28. A ________________ can be the difference between understanding and not
piece of information
Quickest way to break up a conversation
reflected appraisal
encoding

29. Proper handshake
noise
constructive
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team

30. Your conscious read of others thoughts and feelings
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
external noise
others awareness

31. A group of people from different departments or areas working together.
eye contact - extend hand first - offer firm but relaxed grip
conflict
language is symbolic
cross-functional team

32. Your ability to understand and manage your own emotions and be sensitive to others emotions
worry about location - timing - tone
non-verbal communication
talk too much about self - talk too little - interrupt others
emotional intelligence EQ

33. Stress key words - not confusing or complicated
Clear
defensiveness
leadership
verbal

34. What you're going through when you're trying to interpret
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
decoding

35. How is verbal communication both a bridge and a barrier?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
tact

36. Say something behind back
channel
cowardly agression
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved

37. Willingness to take credit and blame for actions
interpersonal skills
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .

38. Giving criticism

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39. How is our self concept developed?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
reflected appraisal and direct comparison
eye contact - extend hand first - offer firm but relaxed grip
non-verbal communication

40. What are the guidelines for listening?

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41. Cardinal rule of conflict

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42. 3 approaches of tone
reflected appraisal
agressive - nonassertive - assertive
interpersonal skills
piece of information

43. Considerate
discrimination
worry about location - timing - tone
interpersonal skills
eye contact - handshake - proper intro - respect - include all

44. The unwillingness to express thoughts and feelings in a conflict (you run)
self awareness
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise

45. Doing what needs to be done and doing it withou tbeing told
professionalism
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip

46. Being on time
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

47. Hunger
reflected appraisal
internal noise
initiative
Quickest way to break up a conversation

48. What % of communication is nonverbal?
internal noise
55%
punctual
be quick to listen and slow to speak - listen to understand

49. Basics of tact and courtesy
Complete
direct comparison
tone - people skills - respecting others differently
others awareness

50. Nonassertive

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