Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is our self concept developed?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison

2. What are the different kinds of intimacy?
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
7%
message

3. Giving criticism

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4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
feedback
handshake - eye contact - introduction - stopping own conversation
mediation
language is subjective

5. Making introductions
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tact

6. Background of communication that influences how people interpret the message
direct comparison
be quick to listen and slow to speak - listen to understand
others awareness
frame of reference

7. Your message expresses thoughts and feelings clearly and directly w/o making judgements
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion
handshake - eye contact - introduction - stopping own conversation
negative

8. How is verbal communication both a bridge and a barrier?
38%
tone - people skills - respecting others differently
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

9. Harmonious and assertive tone
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
location - timing - intensity - relationships
clean up
cross-functional team

10. What % of communication is language?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7%
discrimination

11. The medium that carries the message
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
mediation
cowardly agression

12. Introducing a new person to a group
discrimination
message
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal

13. What are the different styles for handling conflict?
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

14. Showing people they are important to you
self awareness
initiative
eye contact - handshake - proper intro - respect - include all
direct comparison

15. Not constructive or helpful
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
negative
internal noise

16. What question helps you be more aware?
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Why?

17. The principles of conduct that govern a group or society
ethics
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise

18. Factors that shape EQ
be quick to listen and slow to speak - listen to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct comparison

19. Considerate
worry about location - timing - tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team
assertion

20. Nonassertive

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21. Doing what needs to be done and doing it withou tbeing told
communication
initiative
integrity
internal noise

22. Communicating with words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - handshake - proper intro - respect - include all
self esteem
verbal

23. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-verbal communication
discrimination
mediation
noise

24. Hallway
interpersonal skills
external noise
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

25. Putting up an emotional guard against negative opinion
indirect communication
negative
defensiveness
non-verbal communication

26. Interrupting others
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
professionalism
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved

27. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
leadership
Quickest way to break up a conversation

28. Basics of tact and courtesy
cowardly agression
be quick to listen and slow to speak - listen to understand
tone - people skills - respecting others differently
language is subjective

29. How conscious you are of your own motivations - thoughts - and feelings
38%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness
tone - people skills - respecting others differently

30. Associated meaning
if you have to be right - you won't handle conflict well
connotation
ability to read others perceptions of you
reflected appraisal

31. What you're going through when you're trying to interpret
decoding
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear

32. Aggressive

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33. Willingness to take credit and blame for actions
reflected appraisal
communication
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

34. A group of people from different departments or areas working together.
cross-functional team
clean up
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved

35. It takes a lot longer to _____ a relational mess then it does to prevent one
direct agression
clean up
Concise
7%

36. The unwillingness to express thoughts and feelings in a conflict (you run)
cross-functional team
55%
non-assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

37. Having good manners in your dealing with people.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. Skills that promote relationships with other people.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
interpersonal skills
language is symbolic
eye contact - handshake - proper intro - respect - include all

39. Criticism expressed in a way that threatens the other person (retaliate)
message
direct agression
self concept
clear - complete - concise - considerate

40. Communicating without the use of words
eye contact - handshake - proper intro - respect - include all
non-verbal communication
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
tact
noise
external noise
team

42. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
feedback
channel
self concept
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

43. Putting message in sending form
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding

44. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
emotional intelligence EQ
language is symbolic
internal noise

45. _______________ criticism is presented in a way that can help you learn and grow.
Quickest way to break up a conversation
constructive
cross-functional team
non-assertion - direct agression - cowards agression - indirect communication - assertion

46. What are the unhealthy listening patterns and habits?
Complete
direct comparison
noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

47. What are the 3 parts to the 'I Statement?'
worry about location - timing - tone
communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal

48. A struggle between 2 or more people
interpersonal skills
verbal
piece of information
conflict

49. Conversation killers
be quick to listen and slow to speak - listen to understand
talk too much about self - talk too little - interrupt others
accountability .
encoding

50. Being on time
stereotype
punctual
eye contact - handshake - proper intro - respect - include all
frame of reference