Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that shape EQ






2. 3 approaches of tone






3. Associated meaning






4. Making introductions






5. A listerner's response that tells a sender that the message is understood






6. Not constructive or helpful






7. Awareness of others perceptions of yourself






8. How conscious you are of your own motivations - thoughts - and feelings






9. Basics of tact and courtesy






10. Nonassertive

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11. 4 types of love in the greek language






12. Skills that promote relationships with other people.






13. The medium that carries the message






14. Criticism expressed in a way that threatens the other person (retaliate)






15. The unwillingness to express thoughts and feelings in a conflict (you run)






16. Hallway






17. What you're going through when you're trying to interpret






18. Factors that shape our frame of reference






19. Background of communication that influences how people interpret the message






20. Evaluations of self worth (how you feel about these qualities)






21. Being on time






22. Conversation killers






23. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






24. We compare our weaknesses with others strengths (causes inferiority)






25. Your conscious read of others thoughts and feelings






26. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






27. The intended meaning of the communication sent






28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






29. Receiving criticism

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30. Considerate






31. Speak to issue w/o raising hostility (you help someone come to a conclusion)






32. Effective communication basics






33. Your ability to understand and manage your own emotions and be sensitive to others emotions






34. Anything that distracts






35. Say something behind back






36. What is the nature of conflict?






37. What are the guidelines for listening?

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38. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






39. What are the 3 codes used to express thoughts and feelings?






40. What % of communication is nonverbal?






41. Give whole story - don't leave out info






42. The symbol reflects our understanding (we see a chair we know its a chair)






43. What % of communication is paralanguage?






44. Putting up an emotional guard against negative opinion






45. Same words may be interpreted differently than you meant






46. How is our self concept developed?






47. Your message expresses thoughts and feelings clearly and directly w/o making judgements






48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






49. Stress key words - not confusing or complicated






50. What question helps you be more aware?