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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Willingness to take credit and blame for actions
professionalism
accountability .
cowardly agression
self-discipline (control)

2. Anything that distracts
handshake - eye contact - introduction - stopping own conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cowardly agression
noise

3. Stress key words - not confusing or complicated
Clear
Quickest way to break up a conversation
message
language is subjective

4. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
non-verbal communication
stereotype
Concise

5. Proper handshake
indirect communication
eye contact - extend hand first - offer firm but relaxed grip
communication
Concise

6. Communicating without the use of words
non-verbal communication
message
external noise
others awareness

7. The unwillingness to express thoughts and feelings in a conflict (you run)
indirect communication
non-assertion
Complete
reflected appraisal

8. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information

9. Receiving criticism

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10. Nonassertive

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11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
verbal
self esteem
noise
assertion

12. The medium that carries the message
channel
language is symbolic
verbal
punctual

13. How is our self concept developed?
stereotype
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison
tact

14. _______________ criticism is presented in a way that can help you learn and grow.
direct agression
constructive
indirect communication
empathic listening: listening with a desire to understand

15. The symbol reflects our understanding (we see a chair we know its a chair)
assertion
language is symbolic
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding

16. A ________________ can be the difference between understanding and not
assertion
clear - complete - concise - considerate
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

17. What % of communication is nonverbal?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
55%
feedback
language is subjective

18. Factors that shape our frame of reference
noise
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
piece of information

19. Training of oneself; correction or regulation of oneself for improvement
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
self-discipline (control)

20. The intended meaning of the communication sent
message
location - timing - intensity - relationships
initiative
cross-functional team

21. An oversimplified and distorted belief about a person or group
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stereotype

22. Showing people they are important to you
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all

23. We compare our weaknesses with others strengths (causes inferiority)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct comparison
talk too much about self - talk too little - interrupt others
7%

24. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand
integrity
non-verbal communication

25. Your ability to understand and manage your own emotions and be sensitive to others emotions
discrimination
external noise
communication
emotional intelligence EQ

26. What is the nature of conflict?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
team
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

27. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
message
defensiveness
age - experiences - money - culture - education - religion

28. Interrupting others
agressive - nonassertive - assertive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
frame of reference

29. A listerner's response that tells a sender that the message is understood
feedback
cross-functional team
language is symbolic
clear - complete - concise - considerate

30. What nonverbal symbols are best at communicating?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
message

31. What are the 3 codes used to express thoughts and feelings?
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication
accountability .

32. Basics of tact and courtesy
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently
indirect communication

33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
integrity
self concept
Concise
stereotype

34. Giving criticism

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35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
interpersonal skills
38%
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

36. Communicating with words
verbal
assertion
tone - people skills - respecting others differently
cowardly agression

37. Making introductions
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
7%
defensiveness

38. Harmonious and assertive tone
location - timing - intensity - relationships
language is subjective
non-assertion
ethics

39. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Complete
message
initiative
team

40. Associated meaning
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

41. What you're going through when you're trying to interpret
defensiveness
reflected appraisal and direct comparison
decoding
negative

42. How conscious you are of your own motivations - thoughts - and feelings
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip
direct agression
self awareness

43. Handling problems and criticism gracefully and maturely
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism
Complete
55%

44. What are the unhealthy listening patterns and habits?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

45. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
7%
language is symbolic

46. What question helps you be more aware?
age - experiences - money - culture - education - religion
38%
Why?
professionalism

47. Being on time
external noise
punctual
integrity
Concise

48. Give whole story - don't leave out info
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
language is subjective
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

49. Not constructive or helpful
negative
Why?
Quickest way to break up a conversation
defensiveness

50. Doing what needs to be done and doing it withou tbeing told
professionalism
initiative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

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