Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3 approaches of tone






2. What are the 3 codes used to express thoughts and feelings?






3. Communicating without the use of words






4. What are the different styles for handling conflict?






5. How is our self concept developed?






6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






7. Doing what needs to be done and doing it withou tbeing told






8. Speak to issue w/o raising hostility (you help someone come to a conclusion)






9. The intended meaning of the communication sent






10. Giving criticism

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11. The ability to say and do things in a way that will not offend another person






12. Inspiring and influencing others - setting your actions as example - knowing where to go...






13. A listerner's response that tells a sender that the message is understood






14. What % of communication is language?






15. Being on time






16. Evaluations of self worth (how you feel about these qualities)






17. The principles of conduct that govern a group or society






18. How is verbal communication both a bridge and a barrier?






19. Be brief and to the point






20. What is the healthy listening habit?






21. What are the 3 parts to the 'I Statement?'






22. Your message expresses thoughts and feelings clearly and directly w/o making judgements






23. Awareness of others perceptions of yourself






24. Which 2 guidelines for listening would you choose to incorporate more into your listening?






25. Making introductions






26. Hallway






27. A group of people from different departments or areas working together.






28. What nonverbal symbols are best at communicating?






29. Factors that shape EQ






30. What is the nature of conflict?






31. Background of communication that influences how people interpret the message






32. Showing people they are important to you






33. Basics of tact and courtesy






34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






35. Skills that promote relationships with other people.






36. Cardinal rule of conflict

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37. A struggle between 2 or more people






38. What are the different kinds of intimacy?






39. Stress key words - not confusing or complicated






40. 4 types of love in the greek language






41. Not constructive or helpful






42. Criticism expressed in a way that threatens the other person (retaliate)






43. Give whole story - don't leave out info






44. _______________ criticism is presented in a way that can help you learn and grow.






45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






46. Considerate






47. How conscious you are of your own motivations - thoughts - and feelings






48. ABCs for giving directions






49. Self concept that reflects the way we believe others see us






50. Steps to good professional communication