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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ________________ can be the difference between understanding and not
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
2. Communicating without the use of words
non-verbal communication
encoding
initiative
talk too much about self - talk too little - interrupt others
3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination
mediation
4. What % of communication is nonverbal?
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
55%
message
5. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
cowardly agression
direct comparison
worry about location - timing - tone
6. Putting up an emotional guard against negative opinion
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
defensiveness
accountability .
7. How is verbal communication both a bridge and a barrier?
leadership
frame of reference
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
8. Harmonious and assertive tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
location - timing - intensity - relationships
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
9. Evaluations of self worth (how you feel about these qualities)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self concept
stereotype
self esteem
10. What is the healthy listening habit?
handshake - eye contact - introduction - stopping own conversation
empathic listening: listening with a desire to understand
assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
11. Self concept that reflects the way we believe others see us
reflected appraisal and direct comparison
reflected appraisal
7%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
12. Handling problems and criticism gracefully and maturely
team
professionalism
language is subjective
accountability .
13. The symbol reflects our understanding (we see a chair we know its a chair)
clear - complete - concise - considerate
language is symbolic
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
14. Hunger
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
internal noise
others awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
15. What % of communication is paralanguage?
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette
38%
16. The principles of conduct that govern a group or society
age - experiences - money - culture - education - religion
self esteem
ethics
negative
17. The unwillingness to express thoughts and feelings in a conflict (you run)
Concise
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tact
18. Your conscious read of others thoughts and feelings
interpersonal skills
negative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
others awareness
19. How conscious you are of your own motivations - thoughts - and feelings
self awareness
conflict
55%
clear - complete - concise - considerate
20. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
negative
self awareness
clean up
mediation
21. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
location - timing - intensity - relationships
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Complete
22. The intended meaning of the communication sent
empathic listening: listening with a desire to understand
mediation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
message
23. Training of oneself; correction or regulation of oneself for improvement
external noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
self-discipline (control)
24. Making introductions
language is symbolic
self-discipline (control)
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
25. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
7%
cross-functional team
empathic listening: listening with a desire to understand
26. Conversation killers
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
38%
27. What are the 3 parts to the 'I Statement?'
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ethics
decoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
28. What are the unhealthy listening patterns and habits?
self-discipline (control)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback
decoding
29. Give whole story - don't leave out info
assertion
negative
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved
30. Introducing a new person to a group
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
31. Hallway
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding
reflected appraisal and direct comparison
32. A listerner's response that tells a sender that the message is understood
38%
conflict
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
33. Following a strict code of conduct or standard of values
leadership
self awareness
reflected appraisal and direct comparison
integrity
34. The ability to say and do things in a way that will not offend another person
leadership
be quick to listen and slow to speak - listen to understand
self awareness
tact
35. Awareness of others perceptions of yourself
agressive - nonassertive - assertive
direct agression
self awareness
ability to read others perceptions of you
36. An oversimplified and distorted belief about a person or group
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
be quick to listen and slow to speak - listen to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
37. What question helps you be more aware?
reflected appraisal
communication
Why?
mediation
38. Same words may be interpreted differently than you meant
age - experiences - money - culture - education - religion
language is symbolic
language is subjective
handshake - eye contact - introduction - stopping own conversation
39. Steps to good professional communication
clear - complete - concise - considerate
channel
stereotype
handshake - eye contact - introduction - stopping own conversation
40. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
decoding
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
41. Skills that promote relationships with other people.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
interpersonal skills
direct agression
reflected appraisal
42. Willingness to take credit and blame for actions
age - experiences - money - culture - education - religion
Complete
accountability .
indirect communication
43. Basics of tact and courtesy
tone - people skills - respecting others differently
team
clear - complete - concise - considerate
reflected appraisal
44. Doing what needs to be done and doing it withou tbeing told
mediation
reflected appraisal and direct comparison
discrimination
initiative
45. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive
38%
others awareness
46. 4 types of love in the greek language
7%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)
tone - people skills - respecting others differently
47. What is the nature of conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation
direct comparison
48. Considerate
Quickest way to break up a conversation
worry about location - timing - tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
49. What you're going through when you're trying to interpret
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
external noise
decoding
50. Anything that distracts
professionalism
self concept
external noise
noise
Can you answer 50 questions in 15 minutes?
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