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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How conscious you are of your own motivations - thoughts - and feelings
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation
self awareness
location - timing - intensity - relationships
2. Hunger
feedback
punctual
negative
internal noise
3. A group of people from different departments or areas working together.
frame of reference
indirect communication
cross-functional team
self esteem
4. Factors that shape our frame of reference
talk too much about self - talk too little - interrupt others
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
age - experiences - money - culture - education - religion
5. Communicating without the use of words
non-verbal communication
piece of information
assertion
frame of reference
6. Communicating with words
location - timing - intensity - relationships
verbal
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
38%
7. Steps to good professional communication
direct agression
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
8. Harmonious and assertive tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Clear
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
mediation
10. Your ability to understand and manage your own emotions and be sensitive to others emotions
Complete
message
emotional intelligence EQ
ethics
11. Effective communication basics
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict
55%
12. Proper handshake
non-verbal communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - extend hand first - offer firm but relaxed grip
Concise
13. Not constructive or helpful
discrimination
negative
tone - people skills - respecting others differently
etiquette
14. What are the different kinds of intimacy?
etiquette
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
15. _______________ criticism is presented in a way that can help you learn and grow.
eye contact - handshake - proper intro - respect - include all
55%
constructive
connotation
16. 4 types of love in the greek language
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
17. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
emotional intelligence EQ
empathic listening: listening with a desire to understand
decoding
18. Hallway
external noise
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
internal noise
19. Basics of tact and courtesy
noise
reflected appraisal and direct comparison
tone - people skills - respecting others differently
punctual
20. Your conscious read of others thoughts and feelings
location - timing - intensity - relationships
indirect communication
encoding
others awareness
21. Nonassertive
22. How is our self concept developed?
reflected appraisal and direct comparison
Complete
location - timing - intensity - relationships
Quickest way to break up a conversation
23. Inspiring and influencing others - setting your actions as example - knowing where to go...
noise
channel
stereotype
leadership
24. Training of oneself; correction or regulation of oneself for improvement
others awareness
worry about location - timing - tone
Why?
self-discipline (control)
25. Showing people they are important to you
cross-functional team
eye contact - handshake - proper intro - respect - include all
decoding
Quickest way to break up a conversation
26. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self awareness
team
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
27. A ________________ can be the difference between understanding and not
initiative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism
piece of information
28. What question helps you be more aware?
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well
29. Same words may be interpreted differently than you meant
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
negative
language is subjective
30. The symbol reflects our understanding (we see a chair we know its a chair)
indirect communication
accountability .
noise
language is symbolic
31. Be brief and to the point
language is symbolic
communication
conflict
Concise
32. Willingness to take credit and blame for actions
channel
agressive - nonassertive - assertive
non-assertion
accountability .
33. 3 approaches of tone
cowardly agression
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others
34. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
verbal
clear - complete - concise - considerate
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
35. What % of communication is paralanguage?
channel
others awareness
ability to read others perceptions of you
38%
36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self-discipline (control)
professionalism
stereotype
communication
37. Making introductions
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback
cowardly agression
38. Say something behind back
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cowardly agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
39. Anything that distracts
noise
etiquette
external noise
Complete
40. Background of communication that influences how people interpret the message
emotional intelligence EQ
Why?
empathic listening: listening with a desire to understand
frame of reference
41. Awareness of others perceptions of yourself
worry about location - timing - tone
non-assertion - direct agression - cowards agression - indirect communication - assertion
ability to read others perceptions of you
be quick to listen and slow to speak - listen to understand
42. Putting message in sending form
verbal
constructive
language is symbolic
encoding
43. What you're going through when you're trying to interpret
agressive - nonassertive - assertive
decoding
communication
38%
44. Which 2 guidelines for listening would you choose to incorporate more into your listening?
team
message
be quick to listen and slow to speak - listen to understand
language is subjective
45. What % of communication is language?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
46. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
47. Being on time
self esteem
emotional intelligence EQ
conflict
punctual
48. Having good manners in your dealing with people.
integrity
piece of information
etiquette
clear - complete - concise - considerate
49. Following a strict code of conduct or standard of values
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective
integrity
50. The ability to say and do things in a way that will not offend another person
channel
punctual
tact
non-assertion