Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cardinal rule of conflict

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2. The symbol reflects our understanding (we see a chair we know its a chair)






3. Communicating without the use of words






4. Speak to issue w/o raising hostility (you help someone come to a conclusion)






5. 4 types of love in the greek language






6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






7. Harmonious and assertive tone






8. Having good manners in your dealing with people.






9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






10. What is the healthy listening habit?






11. Evaluations of self worth (how you feel about these qualities)






12. What you're going through when you're trying to interpret






13. How conscious you are of your own motivations - thoughts - and feelings






14. Doing what needs to be done and doing it withou tbeing told






15. Give whole story - don't leave out info






16. A ________________ can be the difference between understanding and not






17. What is the nature of conflict?






18. Not constructive or helpful






19. Awareness of others perceptions of yourself






20. 3 approaches of tone






21. Skills that promote relationships with other people.






22. Aggressive

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23. The principles of conduct that govern a group or society






24. What are the 3 codes used to express thoughts and feelings?






25. Say something behind back






26. Putting up an emotional guard against negative opinion






27. Communicating with words






28. What are the 3 parts to the 'I Statement?'






29. Effective communication basics






30. Willingness to take credit and blame for actions






31. A group of people from different departments or areas working together.






32. We compare our weaknesses with others strengths (causes inferiority)






33. Background of communication that influences how people interpret the message






34. Factors that shape EQ






35. Stress key words - not confusing or complicated






36. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






37. Giving criticism

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38. Same words may be interpreted differently than you meant






39. What % of communication is paralanguage?






40. Criticism expressed in a way that threatens the other person (retaliate)






41. How is our self concept developed?






42. _______________ criticism is presented in a way that can help you learn and grow.






43. Anything that distracts






44. What % of communication is language?






45. Your message expresses thoughts and feelings clearly and directly w/o making judgements






46. Hallway






47. Putting message in sending form






48. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






49. What question helps you be more aware?






50. Your conscious read of others thoughts and feelings