Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
piece of information
indirect communication
discrimination
38%

2. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative
cowardly agression
self-discipline (control)

3. Associated meaning
connotation
55%
talk too much about self - talk too little - interrupt others
frame of reference

4. Proper handshake
tact
clean up
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip

5. What are the 3 codes used to express thoughts and feelings?
Complete
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette

6. How is verbal communication both a bridge and a barrier?
conflict
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
team

7. The symbol reflects our understanding (we see a chair we know its a chair)
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is symbolic
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

8. Stress key words - not confusing or complicated
cowardly agression
Clear
self concept
others awareness

9. Basics of tact and courtesy
tone - people skills - respecting others differently
team
frame of reference
clear - complete - concise - considerate

10. Being on time
Complete
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
indirect communication

11. What question helps you be more aware?
non-assertion
initiative
Why?
others awareness

12. What % of communication is paralanguage?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
38%
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

13. The medium that carries the message
direct agression
channel
empathic listening: listening with a desire to understand
noise

14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
channel

15. Conversation killers
cowardly agression
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity

16. Giving criticism

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17. 3 approaches of tone
reflected appraisal and direct comparison
stereotype
indirect communication
agressive - nonassertive - assertive

18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
etiquette
7%
communication
punctual

19. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

20. Same words may be interpreted differently than you meant
agressive - nonassertive - assertive
language is subjective
tact
tone - people skills - handshakes - eye contact - keeping everyone involved

21. The ability to say and do things in a way that will not offend another person
emotional intelligence EQ
38%
tact
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

22. Your ability to understand and manage your own emotions and be sensitive to others emotions
feedback
emotional intelligence EQ
others awareness
eye contact - handshake - proper intro - respect - include all

23. It takes a lot longer to _____ a relational mess then it does to prevent one
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
clean up
frame of reference

24. Effective communication basics
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved
7%

25. Evaluations of self worth (how you feel about these qualities)
non-assertion
self esteem
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
decoding

26. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison
self awareness
talk too much about self - talk too little - interrupt others

27. A ________________ can be the difference between understanding and not
empathic listening: listening with a desire to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
integrity

28. Aggressive

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29. What are the 3 parts to the 'I Statement?'
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

30. _______________ criticism is presented in a way that can help you learn and grow.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation

31. Willingness to take credit and blame for actions
etiquette
encoding
others awareness
accountability .

32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
38%

33. Considerate
worry about location - timing - tone
clear - complete - concise - considerate
noise
others awareness

34. Give whole story - don't leave out info
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete

35. Handling problems and criticism gracefully and maturely
empathic listening: listening with a desire to understand
self awareness
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

36. Putting up an emotional guard against negative opinion
negative
defensiveness
channel
clear - complete - concise - considerate

37. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-verbal communication
mediation
etiquette
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

38. Following a strict code of conduct or standard of values
constructive
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic

39. Harmonious and assertive tone
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

40. Showing people they are important to you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding
eye contact - handshake - proper intro - respect - include all
leadership

41. Be brief and to the point
mediation
Concise
38%
channel

42. Hunger
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
38%
internal noise
constructive

43. How is our self concept developed?
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation
indirect communication
Complete

44. An oversimplified and distorted belief about a person or group
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills
constructive

45. Awareness of others perceptions of yourself
leadership
ability to read others perceptions of you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

46. 4 types of love in the greek language
verbal
Complete
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

47. Factors that shape EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone

48. Training of oneself; correction or regulation of oneself for improvement
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
internal noise
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

49. Communicating with words
direct comparison
mediation
verbal
non-verbal communication

50. Communicating without the use of words
clear - complete - concise - considerate
self awareness
clean up
non-verbal communication