Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Giving criticism

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2. The symbol reflects our understanding (we see a chair we know its a chair)
cowardly agression
language is symbolic
channel
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

3. The medium that carries the message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
channel
self esteem
Clear

4. Following a strict code of conduct or standard of values
ability to read others perceptions of you
communication
integrity
eye contact - extend hand first - offer firm but relaxed grip

5. The intended meaning of the communication sent
message
Concise
team
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

6. Which 2 guidelines for listening would you choose to incorporate more into your listening?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
55%
direct agression
be quick to listen and slow to speak - listen to understand

7. Hallway
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise
leadership
direct comparison

8. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
55%
non-assertion

9. The unwillingness to express thoughts and feelings in a conflict (you run)
conflict
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion

10. What are the different styles for handling conflict?
tone - people skills - respecting others differently
tact
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion

11. How conscious you are of your own motivations - thoughts - and feelings
self awareness
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding

12. How is our self concept developed?
agressive - nonassertive - assertive
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
negative

13. What are the 3 codes used to express thoughts and feelings?
empathic listening: listening with a desire to understand
if you have to be right - you won't handle conflict well
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

14. Proper handshake
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
handshake - eye contact - introduction - stopping own conversation
eye contact - extend hand first - offer firm but relaxed grip

15. Cardinal rule of conflict

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16. An oversimplified and distorted belief about a person or group
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype
handshake - eye contact - introduction - stopping own conversation

17. Inspiring and influencing others - setting your actions as example - knowing where to go...
emotional intelligence EQ
worry about location - timing - tone
leadership
empathic listening: listening with a desire to understand

18. Your ability to understand and manage your own emotions and be sensitive to others emotions
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
reflected appraisal and direct comparison

19. Anything that distracts
self concept
noise
punctual
assertion

20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding
team

21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
internal noise
38%
discrimination
if you have to be right - you won't handle conflict well

22. A listerner's response that tells a sender that the message is understood
if you have to be right - you won't handle conflict well
Concise
integrity
feedback

23. ABCs for giving directions
communication
frame of reference
clear - complete - concise - considerate
channel

24. Effective communication basics
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
communication

25. What you're going through when you're trying to interpret
non-assertion - direct agression - cowards agression - indirect communication - assertion
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip

26. Evaluations of self worth (how you feel about these qualities)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
negative
self esteem

27. What % of communication is paralanguage?
piece of information
encoding
reflected appraisal
38%

28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
55%
clean up
talk too much about self - talk too little - interrupt others
team

29. Aggressive

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30. Willingness to take credit and blame for actions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
if you have to be right - you won't handle conflict well
accountability .

31. Being on time
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
self concept

32. Showing people they are important to you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
eye contact - handshake - proper intro - respect - include all

33. Stress key words - not confusing or complicated
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
reflected appraisal
Clear

34. What is the healthy listening habit?
indirect communication
defensiveness
self concept
empathic listening: listening with a desire to understand

35. Training of oneself; correction or regulation of oneself for improvement
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination
self-discipline (control)
language is symbolic

36. The ability to say and do things in a way that will not offend another person
frame of reference
55%
channel
tact

37. What are the guidelines for listening?

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38. What % of communication is nonverbal?
direct agression
verbal
55%
decoding

39. Having good manners in your dealing with people.
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
cross-functional team
frame of reference

40. Your message expresses thoughts and feelings clearly and directly w/o making judgements
initiative
assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
age - experiences - money - culture - education - religion

41. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
self concept
ethics

42. It takes a lot longer to _____ a relational mess then it does to prevent one
mediation
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up

43. Putting message in sending form
reflected appraisal and direct comparison
emotional intelligence EQ
clear - complete - concise - considerate
encoding

44. What are the unhealthy listening patterns and habits?
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand

45. Conversation killers
location - timing - intensity - relationships
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved

46. Not constructive or helpful
conflict
constructive
non-assertion
negative

47. Speak to issue w/o raising hostility (you help someone come to a conclusion)
professionalism
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand

48. How is verbal communication both a bridge and a barrier?
ability to read others perceptions of you
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination

49. Communicating with words
agressive - nonassertive - assertive
discrimination
worry about location - timing - tone
verbal

50. We compare our weaknesses with others strengths (causes inferiority)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stereotype
direct comparison