Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your ability to understand and manage your own emotions and be sensitive to others emotions
language is subjective
direct comparison
non-verbal communication
emotional intelligence EQ

2. ABCs for giving directions
clear - complete - concise - considerate
ability to read others perceptions of you
self-discipline (control)
eye contact - extend hand first - offer firm but relaxed grip

3. Give whole story - don't leave out info
reflected appraisal
non-assertion - direct agression - cowards agression - indirect communication - assertion
others awareness
Complete

4. What % of communication is nonverbal?
noise
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Clear

5. Your message expresses thoughts and feelings clearly and directly w/o making judgements
frame of reference
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

6. Anything that distracts
constructive
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cowardly agression

7. A listerner's response that tells a sender that the message is understood
handshake - eye contact - introduction - stopping own conversation
feedback
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

8. Associated meaning
location - timing - intensity - relationships
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Why?

9. Being on time
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression
mediation
punctual

10. What question helps you be more aware?
message
Why?
reflected appraisal and direct comparison
emotional intelligence EQ

11. A struggle between 2 or more people
agressive - nonassertive - assertive
conflict
Clear
reflected appraisal

12. What are the 3 parts to the 'I Statement?'
etiquette
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference

13. Conversation killers
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all

14. Harmonious and assertive tone
message
self awareness
location - timing - intensity - relationships
7%

15. Factors that shape our frame of reference
channel
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
age - experiences - money - culture - education - religion

16. Training of oneself; correction or regulation of oneself for improvement
interpersonal skills
self-discipline (control)
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

17. 3 approaches of tone
agressive - nonassertive - assertive
external noise
channel
reflected appraisal and direct comparison

18. 4 types of love in the greek language
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. Basics of tact and courtesy
ability to read others perceptions of you
tone - people skills - respecting others differently
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?

20. What is the healthy listening habit?
tact
Complete
empathic listening: listening with a desire to understand
negative

21. _______________ criticism is presented in a way that can help you learn and grow.
constructive
reflected appraisal
38%
ability to read others perceptions of you

22. Putting message in sending form
worry about location - timing - tone
defensiveness
agressive - nonassertive - assertive
encoding

23. Receiving criticism

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24. Hunger
reflected appraisal and direct comparison
internal noise
conflict
self-discipline (control)

25. What is the nature of conflict?
38%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative
direct agression

26. Awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

27. What nonverbal symbols are best at communicating?
self concept
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
punctual
connotation

28. How conscious you are of your own motivations - thoughts - and feelings
assertion
self awareness
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation

29. Cardinal rule of conflict

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30. Proper handshake
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip

31. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

32. Inspiring and influencing others - setting your actions as example - knowing where to go...
self concept
clean up
leadership
handshake - eye contact - introduction - stopping own conversation

33. Steps to good professional communication
if you have to be right - you won't handle conflict well
team
handshake - eye contact - introduction - stopping own conversation
indirect communication

34. What are the unhealthy listening patterns and habits?
eye contact - handshake - proper intro - respect - include all
talk too much about self - talk too little - interrupt others
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

35. Same words may be interpreted differently than you meant
55%
language is symbolic
eye contact - extend hand first - offer firm but relaxed grip
language is subjective

36. How is our self concept developed?
message
conflict
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal and direct comparison

37. Say something behind back
cowardly agression
reflected appraisal
discrimination
constructive

38. Nonassertive

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39. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
reflected appraisal
Clear
worry about location - timing - tone

40. Having good manners in your dealing with people.
decoding
Complete
etiquette
self esteem

41. Criticism expressed in a way that threatens the other person (retaliate)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination
direct agression
ability to read others perceptions of you

42. The ability to say and do things in a way that will not offend another person
tact
language is subjective
team
Complete

43. What are the 3 codes used to express thoughts and feelings?
direct comparison
Complete
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

44. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
indirect communication
non-verbal communication
discrimination
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

45. Interrupting others
Quickest way to break up a conversation
stereotype
if you have to be right - you won't handle conflict well
initiative

46. The intended meaning of the communication sent
Clear
message
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism

47. How is verbal communication both a bridge and a barrier?
agressive - nonassertive - assertive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Clear
mediation

48. Evaluations of self worth (how you feel about these qualities)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
discrimination
talk too much about self - talk too little - interrupt others

49. Self concept that reflects the way we believe others see us
age - experiences - money - culture - education - religion
internal noise
agressive - nonassertive - assertive
reflected appraisal

50. Following a strict code of conduct or standard of values
integrity
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept