People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
language is symbolic
constructive
discrimination
clear - complete - concise - considerate


3. What is the healthy listening habit?
empathic listening: listening with a desire to understand
discrimination
direct comparison
Complete


4. What are the 3 parts to the 'I Statement?'
encoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics
negative


5. Your ability to understand and manage your own emotions and be sensitive to others emotions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
conflict
assertion
emotional intelligence EQ


6. Hallway
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others
external noise


7. Criticism expressed in a way that threatens the other person (retaliate)
handshake - eye contact - introduction - stopping own conversation
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise


8. The medium that carries the message
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel
handshake - eye contact - introduction - stopping own conversation


9. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication


10. Basics of tact and courtesy
eye contact - handshake - proper intro - respect - include all
integrity
tone - people skills - respecting others differently
Complete


11. Which 2 guidelines for listening would you choose to incorporate more into your listening?
Quickest way to break up a conversation
38%
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


12. Inspiring and influencing others - setting your actions as example - knowing where to go...
Clear
leadership
clear - complete - concise - considerate
professionalism


13. What is the nature of conflict?
encoding
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Complete


14. What % of communication is language?
direct comparison
7%
ethics
Why?


15. 3 approaches of tone
team
others awareness
frame of reference
agressive - nonassertive - assertive


16. What are the 3 codes used to express thoughts and feelings?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
non-assertion - direct agression - cowards agression - indirect communication - assertion
connotation
self concept
communication


18. Giving criticism

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19. Nonassertive

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20. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
55%
Why?
ability to read others perceptions of you


21. Factors that shape EQ
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion


22. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand


23. The intended meaning of the communication sent
noise
ethics
punctual
message


24. _______________ criticism is presented in a way that can help you learn and grow.
etiquette
if you have to be right - you won't handle conflict well
constructive
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


25. Interrupting others
talk too much about self - talk too little - interrupt others
worry about location - timing - tone
Quickest way to break up a conversation
Clear


26. Harmonious and assertive tone
worry about location - timing - tone
location - timing - intensity - relationships
etiquette
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


27. A struggle between 2 or more people
55%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Concise
conflict


28. Associated meaning
Quickest way to break up a conversation
connotation
if you have to be right - you won't handle conflict well
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


29. Handling problems and criticism gracefully and maturely
professionalism
empathic listening: listening with a desire to understand
eye contact - handshake - proper intro - respect - include all
tact


30. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


31. Give whole story - don't leave out info
ability to read others perceptions of you
Complete
punctual
interpersonal skills


32. What % of communication is nonverbal?
55%
Why?
etiquette
handshake - eye contact - introduction - stopping own conversation


33. Proper handshake
conflict
interpersonal skills
channel
eye contact - extend hand first - offer firm but relaxed grip


34. Aggressive

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35. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
encoding
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)


36. What question helps you be more aware?
Why?
constructive
stereotype
feedback


37. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
negative
message


38. Receiving criticism

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39. Speak to issue w/o raising hostility (you help someone come to a conclusion)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is symbolic
Why?
indirect communication


40. Not constructive or helpful
negative
worry about location - timing - tone
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills


41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
piece of information
ethics
assertion
professionalism


42. The ability to say and do things in a way that will not offend another person
tact
defensiveness
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


43. What nonverbal symbols are best at communicating?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback
discrimination
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


44. Following a strict code of conduct or standard of values
accountability .
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
mediation
integrity


45. Self concept that reflects the way we believe others see us
ability to read others perceptions of you
discrimination
reflected appraisal
conflict


46. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness
stereotype
agressive - nonassertive - assertive


47. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
encoding


48. Say something behind back
cowardly agression
direct agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
message


49. Effective communication basics
38%
direct comparison
self-discipline (control)
tone - people skills - handshakes - eye contact - keeping everyone involved


50. The symbol reflects our understanding (we see a chair we know its a chair)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
language is symbolic
self concept