Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is nonverbal?
feedback
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
55%
decoding

2. The intended meaning of the communication sent
message
age - experiences - money - culture - education - religion
encoding
ethics

3. Having good manners in your dealing with people.
self awareness
handshake - eye contact - introduction - stopping own conversation
etiquette
professionalism

4. Your ability to understand and manage your own emotions and be sensitive to others emotions
if you have to be right - you won't handle conflict well
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

5. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
location - timing - intensity - relationships
7%
ability to read others perceptions of you

6. Hallway
external noise
55%
self esteem
leadership

7. Being on time
communication
punctual
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved

8. Harmonious and assertive tone
talk too much about self - talk too little - interrupt others
communication
Clear
location - timing - intensity - relationships

9. What are the guidelines for listening?

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10. An oversimplified and distorted belief about a person or group
38%
handshake - eye contact - introduction - stopping own conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stereotype

11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
location - timing - intensity - relationships
38%
piece of information
team

12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
reflected appraisal and direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression

13. Not constructive or helpful
negative
handshake - eye contact - introduction - stopping own conversation
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

14. The medium that carries the message
internal noise
defensiveness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel

15. Proper handshake
55%
eye contact - extend hand first - offer firm but relaxed grip
if you have to be right - you won't handle conflict well
self awareness

16. Evaluations of self worth (how you feel about these qualities)
non-assertion
self esteem
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

17. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
initiative

18. Considerate
if you have to be right - you won't handle conflict well
self esteem
worry about location - timing - tone
cross-functional team

19. What is the healthy listening habit?
worry about location - timing - tone
empathic listening: listening with a desire to understand
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

20. Criticism expressed in a way that threatens the other person (retaliate)
feedback
etiquette
direct agression
interpersonal skills

21. Nonassertive

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22. Showing people they are important to you
if you have to be right - you won't handle conflict well
self esteem
leadership
eye contact - handshake - proper intro - respect - include all

23. How conscious you are of your own motivations - thoughts - and feelings
Concise
assertion
self awareness
empathic listening: listening with a desire to understand

24. Self concept that reflects the way we believe others see us
reflected appraisal
self esteem
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clean up

25. 3 approaches of tone
Clear
self concept
agressive - nonassertive - assertive
frame of reference

26. The principles of conduct that govern a group or society
ethics
emotional intelligence EQ
handshake - eye contact - introduction - stopping own conversation
encoding

27. What is the nature of conflict?
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

28. A ________________ can be the difference between understanding and not
piece of information
Complete
punctual
cowardly agression

29. Introducing a new person to a group
empathic listening: listening with a desire to understand
language is subjective
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal and direct comparison

30. We compare our weaknesses with others strengths (causes inferiority)
defensiveness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
direct comparison

31. How is our self concept developed?
location - timing - intensity - relationships
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison
cowardly agression

32. Same words may be interpreted differently than you meant
language is subjective
non-assertion
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

34. Your message expresses thoughts and feelings clearly and directly w/o making judgements
clean up
cowardly agression
assertion
language is subjective

35. Associated meaning
connotation
worry about location - timing - tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

36. Awareness of others perceptions of yourself
reflected appraisal
encoding
negative
ability to read others perceptions of you

37. Be brief and to the point
mediation
ethics
Concise
assertion

38. Cardinal rule of conflict

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39. _______________ criticism is presented in a way that can help you learn and grow.
Clear
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive
self-discipline (control)

40. Following a strict code of conduct or standard of values
leadership
emotional intelligence EQ
self awareness
integrity

41. Willingness to take credit and blame for actions
eye contact - extend hand first - offer firm but relaxed grip
encoding
non-verbal communication
accountability .

42. Doing what needs to be done and doing it withou tbeing told
ethics
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
initiative
tact

43. What % of communication is paralanguage?
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
noise
38%

44. Putting message in sending form
interpersonal skills
feedback
verbal
encoding

45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
Clear
age - experiences - money - culture - education - religion

46. It takes a lot longer to _____ a relational mess then it does to prevent one
non-verbal communication
clean up
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
be quick to listen and slow to speak - listen to understand

47. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self concept
reflected appraisal and direct comparison
direct agression

48. Interrupting others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation

49. Putting up an emotional guard against negative opinion
defensiveness
stereotype
professionalism
frame of reference

50. Speak to issue w/o raising hostility (you help someone come to a conclusion)
eye contact - handshake - proper intro - respect - include all
indirect communication
direct comparison
language is symbolic