People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Quickest way to break up a conversation
integrity
reflected appraisal and direct comparison
team


2. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
defensiveness
7%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


3. Doing what needs to be done and doing it withou tbeing told
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
initiative
location - timing - intensity - relationships


4. ABCs for giving directions
clear - complete - concise - considerate
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


5. Steps to good professional communication
Why?
assertion
non-verbal communication
handshake - eye contact - introduction - stopping own conversation


6. How is verbal communication both a bridge and a barrier?
external noise
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion


7. Handling problems and criticism gracefully and maturely
cowardly agression
conflict
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism


8. Having good manners in your dealing with people.
etiquette
stereotype
Complete
frame of reference


9. Your ability to understand and manage your own emotions and be sensitive to others emotions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
decoding
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


10. What question helps you be more aware?
self-discipline (control)
piece of information
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


11. A group of people from different departments or areas working together.
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
noise
clean up


12. Speak to issue w/o raising hostility (you help someone come to a conclusion)
decoding
indirect communication
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


13. Being on time
cross-functional team
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cowardly agression


14. Which 2 guidelines for listening would you choose to incorporate more into your listening?
empathic listening: listening with a desire to understand
be quick to listen and slow to speak - listen to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal


15. 3 approaches of tone
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
agressive - nonassertive - assertive
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


16. Putting up an emotional guard against negative opinion
defensiveness
others awareness
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


17. What % of communication is language?
7%
mediation
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


18. Your conscious read of others thoughts and feelings
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


19. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
discrimination
noise


20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
verbal
non-assertion
interpersonal skills
self concept


21. Same words may be interpreted differently than you meant
language is subjective
age - experiences - money - culture - education - religion
initiative
non-verbal communication


22. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
indirect communication
encoding


23. Nonassertive

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24. Hallway
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
external noise
language is symbolic


25. Your message expresses thoughts and feelings clearly and directly w/o making judgements
connotation
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
assertion


26. What are the 3 parts to the 'I Statement?'
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
piece of information


27. What are the different styles for handling conflict?
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion


28. Proper handshake
non-assertion
eye contact - extend hand first - offer firm but relaxed grip
punctual
55%


29. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
defensiveness
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion


30. Aggressive

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31. Criticism expressed in a way that threatens the other person (retaliate)
communication
message
handshake - eye contact - introduction - stopping own conversation
direct agression


32. Interrupting others
Quickest way to break up a conversation
language is subjective
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)


33. Following a strict code of conduct or standard of values
self esteem
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct agression
integrity


34. Receiving criticism

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35. What % of communication is nonverbal?
55%
professionalism
clean up
integrity


36. Give whole story - don't leave out info
Complete
discrimination
feedback
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


37. How is our self concept developed?
38%
reflected appraisal and direct comparison
Clear
team


38. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
self esteem


39. What are the guidelines for listening?

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40. Considerate
empathic listening: listening with a desire to understand
piece of information
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip


41. Willingness to take credit and blame for actions
external noise
internal noise
accountability .
tone - people skills - handshakes - eye contact - keeping everyone involved


42. _______________ criticism is presented in a way that can help you learn and grow.
constructive
clear - complete - concise - considerate
conflict
negative


43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
worry about location - timing - tone
discrimination
self-discipline (control)
be quick to listen and slow to speak - listen to understand


44. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
self-discipline (control)
empathic listening: listening with a desire to understand
reflected appraisal


45. Awareness of others perceptions of yourself
direct agression
punctual
ability to read others perceptions of you
language is subjective


46. A struggle between 2 or more people
accountability .
conflict
assertion
self awareness


47. An oversimplified and distorted belief about a person or group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation
direct agression
stereotype


48. Harmonious and assertive tone
connotation
non-assertion
decoding
location - timing - intensity - relationships


49. Associated meaning
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


50. Cardinal rule of conflict

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