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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the healthy listening habit?
message
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
empathic listening: listening with a desire to understand

2. ABCs for giving directions
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion
clear - complete - concise - considerate
etiquette

3. A ________________ can be the difference between understanding and not
direct comparison
integrity
communication
piece of information

4. How conscious you are of your own motivations - thoughts - and feelings
talk too much about self - talk too little - interrupt others
noise
self awareness
be quick to listen and slow to speak - listen to understand

5. Putting message in sending form
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
handshake - eye contact - introduction - stopping own conversation
encoding

6. Willingness to take credit and blame for actions
clear - complete - concise - considerate
eye contact - handshake - proper intro - respect - include all
accountability .
indirect communication

7. Having good manners in your dealing with people.
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

8. A listerner's response that tells a sender that the message is understood
feedback
stereotype
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise

9. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
talk too much about self - talk too little - interrupt others
ethics
reflected appraisal

10. Hunger
self-discipline (control)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
internal noise

11. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

12. Basics of tact and courtesy
tone - people skills - respecting others differently
38%
interpersonal skills
worry about location - timing - tone

13. The medium that carries the message
etiquette
non-assertion
channel
talk too much about self - talk too little - interrupt others

14. Putting up an emotional guard against negative opinion
defensiveness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
channel

15. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self concept
be quick to listen and slow to speak - listen to understand
constructive
discrimination

16. Factors that shape our frame of reference
clean up
constructive
Concise
age - experiences - money - culture - education - religion

17. Handling problems and criticism gracefully and maturely
language is symbolic
self esteem
professionalism
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

18. Interrupting others
defensiveness
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
tact

19. Showing people they are important to you
talk too much about self - talk too little - interrupt others
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all

20. What % of communication is language?
stereotype
7%
negative
non-assertion

21. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
noise
self esteem
message

22. The ability to say and do things in a way that will not offend another person
tact
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
integrity

23. What are the guidelines for listening?

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24. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Clear
conflict
piece of information
mediation

25. Giving criticism

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26. How is verbal communication both a bridge and a barrier?
ability to read others perceptions of you
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
initiative

27. Background of communication that influences how people interpret the message
noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

28. What are the unhealthy listening patterns and habits?
Concise
etiquette
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
verbal

29. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-verbal communication
clean up
verbal

30. Nonassertive

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31. Self concept that reflects the way we believe others see us
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
reflected appraisal

32. The unwillingness to express thoughts and feelings in a conflict (you run)
clear - complete - concise - considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
non-assertion

33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
talk too much about self - talk too little - interrupt others

34. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self concept
others awareness
reflected appraisal

35. Be brief and to the point
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
internal noise
initiative

36. What are the 3 parts to the 'I Statement?'
professionalism
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership

37. How is our self concept developed?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
direct agression
reflected appraisal and direct comparison

38. Say something behind back
agressive - nonassertive - assertive
discrimination
constructive
cowardly agression

39. Stress key words - not confusing or complicated
internal noise
direct agression
Clear
7%

40. Your ability to understand and manage your own emotions and be sensitive to others emotions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
agressive - nonassertive - assertive
interpersonal skills
emotional intelligence EQ

41. What % of communication is paralanguage?
38%
piece of information
integrity
Concise

42. Being on time
team
eye contact - extend hand first - offer firm but relaxed grip
ethics
punctual

43. Hallway
internal noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

44. Factors that shape EQ
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message
discrimination

45. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
message
be quick to listen and slow to speak - listen to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

46. Awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
tone - people skills - respecting others differently
Concise
ability to read others perceptions of you

47. What nonverbal symbols are best at communicating?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Complete

48. Evaluations of self worth (how you feel about these qualities)
language is symbolic
location - timing - intensity - relationships
self esteem
punctual

49. The intended meaning of the communication sent
message
verbal
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

50. Training of oneself; correction or regulation of oneself for improvement
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self-discipline (control)

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