Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






2. The intended meaning of the communication sent






3. Self concept that reflects the way we believe others see us






4. Showing people they are important to you






5. A group of people from different departments or areas working together.






6. Cardinal rule of conflict


7. Skills that promote relationships with other people.






8. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






9. Steps to good professional communication






10. Be brief and to the point






11. What nonverbal symbols are best at communicating?






12. Harmonious and assertive tone






13. _______________ criticism is presented in a way that can help you learn and grow.






14. What are the 3 parts to the 'I Statement?'






15. What are the unhealthy listening patterns and habits?






16. Putting message in sending form






17. Giving criticism


18. Associated meaning






19. Speak to issue w/o raising hostility (you help someone come to a conclusion)






20. The ability to say and do things in a way that will not offend another person






21. Handling problems and criticism gracefully and maturely






22. Communicating without the use of words






23. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






24. What are the different styles for handling conflict?






25. Anything that distracts






26. Training of oneself; correction or regulation of oneself for improvement






27. Stress key words - not confusing or complicated






28. Hallway






29. What % of communication is language?






30. Same words may be interpreted differently than you meant






31. What question helps you be more aware?






32. Aggressive


33. 4 types of love in the greek language






34. What are the guidelines for listening?


35. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






36. The symbol reflects our understanding (we see a chair we know its a chair)






37. What is the healthy listening habit?






38. The principles of conduct that govern a group or society






39. It takes a lot longer to _____ a relational mess then it does to prevent one






40. Being on time






41. What is the nature of conflict?






42. Having good manners in your dealing with people.






43. Introducing a new person to a group






44. 3 approaches of tone






45. An oversimplified and distorted belief about a person or group






46. How is our self concept developed?






47. A ________________ can be the difference between understanding and not






48. What are the different kinds of intimacy?






49. Which 2 guidelines for listening would you choose to incorporate more into your listening?






50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action