Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating with words






2. Putting message in sending form






3. Basics of tact and courtesy






4. Give whole story - don't leave out info






5. Anything that distracts






6. The symbol reflects our understanding (we see a chair we know its a chair)






7. Same words may be interpreted differently than you meant






8. Following a strict code of conduct or standard of values






9. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






10. How is verbal communication both a bridge and a barrier?






11. What % of communication is nonverbal?






12. Speak to issue w/o raising hostility (you help someone come to a conclusion)






13. What question helps you be more aware?






14. Communicating without the use of words






15. Be brief and to the point






16. How conscious you are of your own motivations - thoughts - and feelings






17. Associated meaning






18. Nonassertive

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19. The intended meaning of the communication sent






20. Steps to good professional communication






21. Skills that promote relationships with other people.






22. We compare our weaknesses with others strengths (causes inferiority)






23. Handling problems and criticism gracefully and maturely






24. It takes a lot longer to _____ a relational mess then it does to prevent one






25. What is the nature of conflict?






26. What are the 3 codes used to express thoughts and feelings?






27. Say something behind back






28. Hallway






29. Factors that shape EQ






30. Aggressive

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31. Introducing a new person to a group






32. Putting up an emotional guard against negative opinion






33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






34. Cardinal rule of conflict

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35. Stress key words - not confusing or complicated






36. Doing what needs to be done and doing it withou tbeing told






37. What are the different kinds of intimacy?






38. Hunger






39. Factors that shape our frame of reference






40. The principles of conduct that govern a group or society






41. What are the 3 parts to the 'I Statement?'






42. 4 types of love in the greek language






43. Considerate






44. A group of people from different departments or areas working together.






45. Criticism expressed in a way that threatens the other person (retaliate)






46. Self concept that reflects the way we believe others see us






47. 3 approaches of tone






48. Which 2 guidelines for listening would you choose to incorporate more into your listening?






49. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






50. Willingness to take credit and blame for actions