Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
language is subjective
integrity
empathic listening: listening with a desire to understand
connotation

2. ABCs for giving directions
Why?
handshake - eye contact - introduction - stopping own conversation
clear - complete - concise - considerate
team

3. Showing people they are important to you
location - timing - intensity - relationships
direct agression
eye contact - handshake - proper intro - respect - include all
conflict

4. How is our self concept developed?
connotation
Concise
reflected appraisal and direct comparison
others awareness

5. Aggressive

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6. Conversation killers
accountability .
age - experiences - money - culture - education - religion
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others

7. Evaluations of self worth (how you feel about these qualities)
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
55%

8. Your ability to understand and manage your own emotions and be sensitive to others emotions
frame of reference
emotional intelligence EQ
language is symbolic
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

9. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Quickest way to break up a conversation
communication
55%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

10. Self concept that reflects the way we believe others see us
empathic listening: listening with a desire to understand
reflected appraisal and direct comparison
reflected appraisal
Clear

11. Say something behind back
encoding
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression

12. Same words may be interpreted differently than you meant
language is subjective
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear

13. What question helps you be more aware?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Why?

14. What % of communication is language?
internal noise
language is symbolic
feedback
7%

15. Hunger
others awareness
non-verbal communication
internal noise
etiquette

16. Communicating without the use of words
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-verbal communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently

17. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
initiative

18. A ________________ can be the difference between understanding and not
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise
professionalism
piece of information

19. Cardinal rule of conflict

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20. It takes a lot longer to _____ a relational mess then it does to prevent one
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

21. Proper handshake
ethics
eye contact - extend hand first - offer firm but relaxed grip
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ

22. What are the unhealthy listening patterns and habits?
constructive
others awareness
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

23. We compare our weaknesses with others strengths (causes inferiority)
interpersonal skills
cowardly agression
direct comparison
communication

24. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
communication
discrimination
encoding
clear - complete - concise - considerate

25. Following a strict code of conduct or standard of values
feedback
Concise
integrity
language is subjective

26. Putting message in sending form
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
handshake - eye contact - introduction - stopping own conversation
empathic listening: listening with a desire to understand

27. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
channel
ethics
self concept

28. Stress key words - not confusing or complicated
initiative
team
age - experiences - money - culture - education - religion
Clear

29. What you're going through when you're trying to interpret
piece of information
internal noise
empathic listening: listening with a desire to understand
decoding

30. Hallway
external noise
agressive - nonassertive - assertive
tone - people skills - respecting others differently
communication

31. Your conscious read of others thoughts and feelings
indirect communication
others awareness
clear - complete - concise - considerate
tone - people skills - handshakes - eye contact - keeping everyone involved

32. Harmonious and assertive tone
location - timing - intensity - relationships
stereotype
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation

33. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
team
emotional intelligence EQ
verbal

34. What % of communication is paralanguage?
direct comparison
language is symbolic
38%
self concept

35. Be brief and to the point
Concise
Why?
direct agression
communication

36. Making introductions
location - timing - intensity - relationships
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

37. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-assertion
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation

39. Give whole story - don't leave out info
Complete
Concise
initiative
talk too much about self - talk too little - interrupt others

40. An oversimplified and distorted belief about a person or group
stereotype
direct agression
self awareness
if you have to be right - you won't handle conflict well

41. 4 types of love in the greek language
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - handshakes - eye contact - keeping everyone involved
language is subjective

42. Anything that distracts
professionalism
noise
handshake - eye contact - introduction - stopping own conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

43. What nonverbal symbols are best at communicating?
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
emotional intelligence EQ
age - experiences - money - culture - education - religion

44. Considerate
decoding
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
conflict

45. A listerner's response that tells a sender that the message is understood
emotional intelligence EQ
feedback
stereotype
ability to read others perceptions of you

46. The principles of conduct that govern a group or society
internal noise
professionalism
ethics
external noise

47. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
external noise

48. The symbol reflects our understanding (we see a chair we know its a chair)
self concept
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison
language is symbolic

49. Skills that promote relationships with other people.
self concept
interpersonal skills
direct agression
location - timing - intensity - relationships

50. Factors that shape EQ
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
Concise