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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ABCs for giving directions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
2. What you're going through when you're trying to interpret
Why?
leadership
handshake - eye contact - introduction - stopping own conversation
decoding
3. A group of people from different departments or areas working together.
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
eye contact - handshake - proper intro - respect - include all
4. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
professionalism
punctual
5. Effective communication basics
talk too much about self - talk too little - interrupt others
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
55%
tone - people skills - handshakes - eye contact - keeping everyone involved
6. Communicating with words
feedback
tact
verbal
worry about location - timing - tone
7. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
defensiveness
tact
frame of reference
self concept
8. An oversimplified and distorted belief about a person or group
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
9. Stress key words - not confusing or complicated
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear
10. Basics of tact and courtesy
encoding
piece of information
eye contact - handshake - proper intro - respect - include all
tone - people skills - respecting others differently
11. How is our self concept developed?
initiative
reflected appraisal and direct comparison
self awareness
feedback
12. Your ability to understand and manage your own emotions and be sensitive to others emotions
stereotype
piece of information
self concept
emotional intelligence EQ
13. The principles of conduct that govern a group or society
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
ethics
14. What is the nature of conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
15. We compare our weaknesses with others strengths (causes inferiority)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison
professionalism
noise
16. What % of communication is nonverbal?
55%
reflected appraisal and direct comparison
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
17. What are the guidelines for listening?
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18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
external noise
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
19. Inspiring and influencing others - setting your actions as example - knowing where to go...
handshake - eye contact - introduction - stopping own conversation
non-assertion
leadership
negative
20. Be brief and to the point
Concise
team
etiquette
non-assertion
21. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison
Why?
assertion
22. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
7%
clean up
external noise
23. The medium that carries the message
Complete
mediation
conflict
channel
24. The ability to say and do things in a way that will not offend another person
tact
interpersonal skills
communication
reflected appraisal and direct comparison
25. Evaluations of self worth (how you feel about these qualities)
self esteem
indirect communication
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all
26. Anything that distracts
accountability .
noise
leadership
agressive - nonassertive - assertive
27. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
professionalism
feedback
non-verbal communication
28. What are the 3 parts to the 'I Statement?'
integrity
be quick to listen and slow to speak - listen to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
29. Doing what needs to be done and doing it withou tbeing told
decoding
initiative
Why?
talk too much about self - talk too little - interrupt others
30. Having good manners in your dealing with people.
self awareness
language is symbolic
etiquette
assertion
31. _______________ criticism is presented in a way that can help you learn and grow.
worry about location - timing - tone
reflected appraisal
negative
constructive
32. What % of communication is paralanguage?
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
cross-functional team
38%
33. Following a strict code of conduct or standard of values
ethics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
integrity
34. What nonverbal symbols are best at communicating?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
35. What question helps you be more aware?
channel
Clear
Why?
non-verbal communication
36. What is the healthy listening habit?
stereotype
empathic listening: listening with a desire to understand
indirect communication
clean up
37. 3 approaches of tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
others awareness
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip
38. Introducing a new person to a group
non-verbal communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
39. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
age - experiences - money - culture - education - religion
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
40. Being on time
punctual
non-verbal communication
location - timing - intensity - relationships
language is symbolic
41. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
tone - people skills - respecting others differently
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
42. Showing people they are important to you
self concept
frame of reference
team
eye contact - handshake - proper intro - respect - include all
43. Associated meaning
initiative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
connotation
eye contact - extend hand first - offer firm but relaxed grip
44. What are the 3 codes used to express thoughts and feelings?
direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
reflected appraisal
45. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
team
46. Not constructive or helpful
clear - complete - concise - considerate
negative
Clear
Quickest way to break up a conversation
47. Cardinal rule of conflict
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48. Conversation killers
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
49. Receiving criticism
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50. Putting message in sending form
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship