Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. What % of communication is paralanguage?
Clear
38%
self concept
non-assertion


3. Not constructive or helpful
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
negative


4. Aggressive

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5. Receiving criticism

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6. Cardinal rule of conflict

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7. Doing what needs to be done and doing it withou tbeing told
empathic listening: listening with a desire to understand
interpersonal skills
initiative
ethics


8. Steps to good professional communication
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation
clear - complete - concise - considerate
Why?


9. Anything that distracts
noise
external noise
initiative
be quick to listen and slow to speak - listen to understand


10. Associated meaning
if you have to be right - you won't handle conflict well
channel
piece of information
connotation


11. What question helps you be more aware?
internal noise
direct agression
mediation
Why?


12. Putting up an emotional guard against negative opinion
channel
ethics
7%
defensiveness


13. Handling problems and criticism gracefully and maturely
tact
professionalism
location - timing - intensity - relationships
ethics


14. Effective communication basics
Why?
others awareness
language is symbolic
tone - people skills - handshakes - eye contact - keeping everyone involved


15. What % of communication is nonverbal?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%
cowardly agression
noise


16. Showing people they are important to you
Why?
constructive
clear - complete - concise - considerate
eye contact - handshake - proper intro - respect - include all


17. Nonassertive

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18. Your ability to understand and manage your own emotions and be sensitive to others emotions
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
discrimination
emotional intelligence EQ


19. Inspiring and influencing others - setting your actions as example - knowing where to go...
self-discipline (control)
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand


20. _______________ criticism is presented in a way that can help you learn and grow.
empathic listening: listening with a desire to understand
conflict
integrity
constructive


21. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


22. The intended meaning of the communication sent
message
mediation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


23. How is our self concept developed?
negative
initiative
Clear
reflected appraisal and direct comparison


24. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype


25. Self concept that reflects the way we believe others see us
reflected appraisal
assertion
Concise
7%


26. Factors that shape EQ
emotional intelligence EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message
verbal


27. The medium that carries the message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip


28. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
language is symbolic
initiative
7%


29. What is the healthy listening habit?
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication


30. Give whole story - don't leave out info
Complete
initiative
language is subjective
leadership


31. Skills that promote relationships with other people.
age - experiences - money - culture - education - religion
interpersonal skills
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


32. A group of people from different departments or areas working together.
accountability .
piece of information
cross-functional team
external noise


33. Criticism expressed in a way that threatens the other person (retaliate)
if you have to be right - you won't handle conflict well
direct agression
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


34. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
leadership
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


35. Harmonious and assertive tone
accountability .
location - timing - intensity - relationships
noise
communication


36. Communicating without the use of words
non-verbal communication
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
mediation


37. Being on time
stereotype
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self-discipline (control)


38. ABCs for giving directions
team
clear - complete - concise - considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


39. Conversation killers
55%
talk too much about self - talk too little - interrupt others
clean up
if you have to be right - you won't handle conflict well


40. Putting message in sending form
encoding
connotation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


41. A ________________ can be the difference between understanding and not
interpersonal skills
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Complete


42. What nonverbal symbols are best at communicating?
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


43. Giving criticism

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44. Be brief and to the point
eye contact - handshake - proper intro - respect - include all
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Concise


45. Following a strict code of conduct or standard of values
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
stereotype


46. 4 types of love in the greek language
ethics
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
emotional intelligence EQ


47. Say something behind back
self awareness
cowardly agression
Complete
others awareness


48. Considerate
worry about location - timing - tone
if you have to be right - you won't handle conflict well
Clear
self awareness


49. What is the nature of conflict?
Concise
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
connotation


50. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Concise
ethics
eye contact - extend hand first - offer firm but relaxed grip
assertion