Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Proper handshake
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation
frame of reference

2. An oversimplified and distorted belief about a person or group
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
7%
reflected appraisal and direct comparison

3. We compare our weaknesses with others strengths (causes inferiority)
worry about location - timing - tone
direct comparison
language is symbolic
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

4. Having good manners in your dealing with people.
mediation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
stereotype

5. Introducing a new person to a group
cross-functional team
negative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise

6. Self concept that reflects the way we believe others see us
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Why?

7. Giving criticism

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8. Hallway
agressive - nonassertive - assertive
external noise
clear - complete - concise - considerate
interpersonal skills

9. How conscious you are of your own motivations - thoughts - and feelings
conflict
self awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative

10. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
clear - complete - concise - considerate
Complete
feedback

11. It takes a lot longer to _____ a relational mess then it does to prevent one
connotation
defensiveness
clean up
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

12. Willingness to take credit and blame for actions
direct agression
accountability .
cowardly agression
non-assertion

13. _______________ criticism is presented in a way that can help you learn and grow.
constructive
reflected appraisal and direct comparison
empathic listening: listening with a desire to understand
7%

14. Showing people they are important to you
stereotype
eye contact - handshake - proper intro - respect - include all
Why?
professionalism

15. What are the different kinds of intimacy?
professionalism
verbal
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

16. Training of oneself; correction or regulation of oneself for improvement
empathic listening: listening with a desire to understand
self-discipline (control)
Why?
encoding

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
leadership
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
non-assertion

18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
38%

19. A struggle between 2 or more people
external noise
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
conflict

20. What question helps you be more aware?
Why?
38%
age - experiences - money - culture - education - religion
non-assertion

21. Associated meaning
external noise
constructive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation

22. A group of people from different departments or areas working together.
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
communication

23. Considerate
worry about location - timing - tone
interpersonal skills
leadership
negative

24. Say something behind back
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise
cowardly agression
leadership

25. What are the different styles for handling conflict?
feedback
punctual
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation

26. The ability to say and do things in a way that will not offend another person
tact
language is symbolic
location - timing - intensity - relationships
frame of reference

27. Background of communication that influences how people interpret the message
team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
integrity
frame of reference

28. What you're going through when you're trying to interpret
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Complete
decoding
stereotype

29. What are the 3 codes used to express thoughts and feelings?
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact

30. Not constructive or helpful
negative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication
agressive - nonassertive - assertive

31. Awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

32. Putting message in sending form
integrity
non-verbal communication
encoding
tact

33. Aggressive

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34. Inspiring and influencing others - setting your actions as example - knowing where to go...
38%
Quickest way to break up a conversation
leadership
7%

35. The unwillingness to express thoughts and feelings in a conflict (you run)
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion
defensiveness

36. Same words may be interpreted differently than you meant
noise
others awareness
language is subjective
38%

37. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self concept
assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness

38. A ________________ can be the difference between understanding and not
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion
etiquette

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
accountability .
language is subjective
self concept
age - experiences - money - culture - education - religion

40. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
language is symbolic
team
direct agression

41. What is the nature of conflict?
reflected appraisal
accountability .
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
leadership

42. The medium that carries the message
initiative
channel
stereotype
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

43. Anything that distracts
eye contact - handshake - proper intro - respect - include all
noise
direct comparison
self esteem

44. Receiving criticism

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45. Basics of tact and courtesy
non-assertion
verbal
tone - people skills - respecting others differently
channel

46. Interrupting others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
piece of information
Concise

47. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
self esteem
Complete
feedback

48. Steps to good professional communication
stereotype
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships
Quickest way to break up a conversation

49. Communicating without the use of words
tone - people skills - handshakes - eye contact - keeping everyone involved
message
age - experiences - money - culture - education - religion
non-verbal communication

50. What are the guidelines for listening?

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