People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The symbol reflects our understanding (we see a chair we know its a chair)
reflected appraisal
age - experiences - money - culture - education - religion
noise
language is symbolic


2. How is our self concept developed?
direct comparison
reflected appraisal and direct comparison
stereotype
clean up


3. Following a strict code of conduct or standard of values
communication
location - timing - intensity - relationships
integrity
be quick to listen and slow to speak - listen to understand


4. Hallway
internal noise
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise


5. Conversation killers
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
talk too much about self - talk too little - interrupt others


6. Willingness to take credit and blame for actions
verbal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
accountability .
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


7. Showing people they are important to you
frame of reference
7%
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison


8. _______________ criticism is presented in a way that can help you learn and grow.
team
ethics
empathic listening: listening with a desire to understand
constructive


9. It takes a lot longer to _____ a relational mess then it does to prevent one
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
agressive - nonassertive - assertive
clean up
defensiveness


10. Putting up an emotional guard against negative opinion
message
empathic listening: listening with a desire to understand
internal noise
defensiveness


11. Your conscious read of others thoughts and feelings
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
others awareness
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


12. Self concept that reflects the way we believe others see us
professionalism
agressive - nonassertive - assertive
integrity
reflected appraisal


13. What are the guidelines for listening?

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14. Introducing a new person to a group
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Clear
stereotype


15. Having good manners in your dealing with people.
self esteem
etiquette
leadership
7%


16. Proper handshake
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive


17. What you're going through when you're trying to interpret
decoding
Quickest way to break up a conversation
Complete
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


18. Communicating with words
piece of information
cross-functional team
verbal
talk too much about self - talk too little - interrupt others


19. Receiving criticism

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20. 3 approaches of tone
agressive - nonassertive - assertive
language is subjective
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


21. 4 types of love in the greek language
frame of reference
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation


22. Which 2 guidelines for listening would you choose to incorporate more into your listening?
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics
be quick to listen and slow to speak - listen to understand


23. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
internal noise
decoding


24. Background of communication that influences how people interpret the message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38%
professionalism
frame of reference


25. A group of people from different departments or areas working together.
frame of reference
cross-functional team
message
etiquette


26. Giving criticism

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27. What % of communication is nonverbal?
constructive
agressive - nonassertive - assertive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%


28. Criticism expressed in a way that threatens the other person (retaliate)
cross-functional team
direct agression
mediation
eye contact - extend hand first - offer firm but relaxed grip


29. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
ethics


30. An oversimplified and distorted belief about a person or group
language is subjective
accountability .
encoding
stereotype


31. The medium that carries the message
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
reflected appraisal


32. Doing what needs to be done and doing it withou tbeing told
cowardly agression
initiative
discrimination
etiquette


33. What are the 3 parts to the 'I Statement?'
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
negative


34. Aggressive

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35. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip


36. Nonassertive

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37. Be brief and to the point
Quickest way to break up a conversation
Concise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stereotype


38. Anything that distracts
constructive
non-verbal communication
connotation
noise


39. A ________________ can be the difference between understanding and not
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cowardly agression
piece of information


40. Inspiring and influencing others - setting your actions as example - knowing where to go...
Complete
frame of reference
leadership
piece of information


41. Communicating without the use of words
clean up
non-verbal communication
cross-functional team
talk too much about self - talk too little - interrupt others


42. What is the healthy listening habit?
constructive
assertion
if you have to be right - you won't handle conflict well
empathic listening: listening with a desire to understand


43. What question helps you be more aware?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
ethics
Why?


44. How is verbal communication both a bridge and a barrier?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ability to read others perceptions of you
discrimination


45. Factors that shape EQ
clear - complete - concise - considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Quickest way to break up a conversation
constructive


46. What % of communication is language?
direct comparison
cross-functional team
communication
7%


47. What nonverbal symbols are best at communicating?
location - timing - intensity - relationships
ethics
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


48. How conscious you are of your own motivations - thoughts - and feelings
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
stereotype
Quickest way to break up a conversation


49. Effective communication basics
tone - people skills - respecting others differently
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
internal noise


50. Not constructive or helpful
verbal
negative
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening