Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Being on time






2. Background of communication that influences how people interpret the message






3. What you're going through when you're trying to interpret






4. What % of communication is nonverbal?






5. Putting up an emotional guard against negative opinion






6. Which 2 guidelines for listening would you choose to incorporate more into your listening?






7. Aggressive






8. Following a strict code of conduct or standard of values






9. Evaluations of self worth (how you feel about these qualities)






10. Inspiring and influencing others - setting your actions as example - knowing where to go...






11. Be brief and to the point






12. What is the healthy listening habit?






13. Say something behind back






14. What is the nature of conflict?






15. Introducing a new person to a group






16. Steps to good professional communication






17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






18. How is our self concept developed?






19. Showing people they are important to you






20. Communicating without the use of words






21. Hallway






22. A struggle between 2 or more people






23. Doing what needs to be done and doing it withou tbeing told






24. 3 approaches of tone






25. Factors that shape our frame of reference






26. Factors that shape EQ






27. What are the unhealthy listening patterns and habits?






28. What are the different styles for handling conflict?






29. What % of communication is language?






30. What are the different kinds of intimacy?






31. Criticism expressed in a way that threatens the other person (retaliate)






32. Effective communication basics






33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






34. Stress key words - not confusing or complicated






35. Receiving criticism






36. Associated meaning






37. It takes a lot longer to _____ a relational mess then it does to prevent one






38. _______________ criticism is presented in a way that can help you learn and grow.






39. Willingness to take credit and blame for actions






40. Not constructive or helpful






41. Conversation killers






42. The principles of conduct that govern a group or society






43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






44. Hunger






45. What are the 3 codes used to express thoughts and feelings?






46. Nonassertive






47. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






48. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






49. Having good manners in your dealing with people.






50. What are the 3 parts to the 'I Statement?'