Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your conscious read of others thoughts and feelings
tact
others awareness
reflected appraisal and direct comparison
cowardly agression

2. The intended meaning of the communication sent
noise
message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
agressive - nonassertive - assertive

3. Same words may be interpreted differently than you meant
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
encoding
Quickest way to break up a conversation

4. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
mediation
communication
38%
talk too much about self - talk too little - interrupt others

5. Doing what needs to be done and doing it withou tbeing told
age - experiences - money - culture - education - religion
initiative
others awareness
communication

6. Say something behind back
direct comparison
cowardly agression
encoding
accountability .

7. What is the healthy listening habit?
etiquette
empathic listening: listening with a desire to understand
constructive
Complete

8. What is the nature of conflict?
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
cross-functional team

9. Steps to good professional communication
direct agression
feedback
handshake - eye contact - introduction - stopping own conversation
etiquette

10. Background of communication that influences how people interpret the message
stereotype
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference

11. Putting up an emotional guard against negative opinion
defensiveness
direct agression
constructive
assertion

12. Which 2 guidelines for listening would you choose to incorporate more into your listening?
verbal
be quick to listen and slow to speak - listen to understand
internal noise
eye contact - extend hand first - offer firm but relaxed grip

13. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
professionalism
piece of information
self concept

14. Communicating without the use of words
feedback
accountability .
interpersonal skills
non-verbal communication

15. Introducing a new person to a group
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
be quick to listen and slow to speak - listen to understand

16. Factors that shape our frame of reference
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
age - experiences - money - culture - education - religion
non-verbal communication

17. 4 types of love in the greek language
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip

18. Harmonious and assertive tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate
location - timing - intensity - relationships
non-verbal communication

19. The unwillingness to express thoughts and feelings in a conflict (you run)
non-verbal communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion

20. ABCs for giving directions
etiquette
clear - complete - concise - considerate
reflected appraisal and direct comparison
connotation

21. Cardinal rule of conflict

22. Nonassertive

23. Your ability to understand and manage your own emotions and be sensitive to others emotions
clear - complete - concise - considerate
emotional intelligence EQ
location - timing - intensity - relationships
negative

24. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
talk too much about self - talk too little - interrupt others
interpersonal skills
empathic listening: listening with a desire to understand

25. Stress key words - not confusing or complicated
talk too much about self - talk too little - interrupt others
Clear
Why?
self awareness

26. Giving criticism

27. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation

28. The medium that carries the message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
assertion
channel

29. A group of people from different departments or areas working together.
mediation
conflict
cross-functional team
punctual

30. Basics of tact and courtesy
ability to read others perceptions of you
tone - people skills - respecting others differently
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

31. Being on time
punctual
language is subjective
communication
professionalism

32. Awareness of others perceptions of yourself
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
leadership
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

33. What % of communication is paralanguage?
38%
be quick to listen and slow to speak - listen to understand
others awareness
55%

34. The ability to say and do things in a way that will not offend another person
tact
self concept
55%
noise

35. Receiving criticism

36. Effective communication basics
Complete
handshake - eye contact - introduction - stopping own conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

37. What are the different kinds of intimacy?
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
channel
self concept

38. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
integrity
worry about location - timing - tone
55%

39. Conversation killers
talk too much about self - talk too little - interrupt others
tact
piece of information
integrity

40. A listerner's response that tells a sender that the message is understood
feedback
communication
agressive - nonassertive - assertive
interpersonal skills

41. Having good manners in your dealing with people.
self concept
verbal
etiquette
clean up

42. Be brief and to the point
Concise
stereotype
non-verbal communication
message

43. It takes a lot longer to _____ a relational mess then it does to prevent one
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
language is symbolic

44. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
constructive

45. Communicating with words
ability to read others perceptions of you
verbal
leadership
defensiveness

46. How conscious you are of your own motivations - thoughts - and feelings
self awareness
worry about location - timing - tone
if you have to be right - you won't handle conflict well
feedback

47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
discrimination
conflict

48. Interrupting others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Quickest way to break up a conversation

49. Skills that promote relationships with other people.
if you have to be right - you won't handle conflict well
interpersonal skills
verbal
cross-functional team

50. Considerate
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)