Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the 3 parts to the 'I Statement?'
eye contact - handshake - proper intro - respect - include all
55%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

2. Training of oneself; correction or regulation of oneself for improvement
age - experiences - money - culture - education - religion
self esteem
mediation
self-discipline (control)

3. Give whole story - don't leave out info
language is symbolic
professionalism
internal noise
Complete

4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
interpersonal skills
agressive - nonassertive - assertive
others awareness

5. What are the unhealthy listening patterns and habits?
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
cowardly agression

6. What % of communication is language?
message
7%
handshake - eye contact - introduction - stopping own conversation
if you have to be right - you won't handle conflict well

7. Awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

8. Communicating with words
piece of information
verbal
ethics
interpersonal skills

9. The principles of conduct that govern a group or society
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
agressive - nonassertive - assertive
ethics
empathic listening: listening with a desire to understand

10. Anything that distracts
channel
noise
55%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

11. 4 types of love in the greek language
reflected appraisal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
location - timing - intensity - relationships

12. Criticism expressed in a way that threatens the other person (retaliate)
negative
non-assertion
direct agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

13. What are the different kinds of intimacy?
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Quickest way to break up a conversation
clear - complete - concise - considerate

14. What % of communication is nonverbal?
direct agression
message
55%
self-discipline (control)

15. Factors that shape EQ
feedback
handshake - eye contact - introduction - stopping own conversation
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

16. Hallway
cowardly agression
punctual
accountability .
external noise

17. Inspiring and influencing others - setting your actions as example - knowing where to go...
Clear
leadership
discrimination
clear - complete - concise - considerate

18. Interrupting others
interpersonal skills
non-assertion
Quickest way to break up a conversation
stereotype

19. Be brief and to the point
Concise
emotional intelligence EQ
stereotype
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

20. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
Why?
constructive

21. Factors that shape our frame of reference
be quick to listen and slow to speak - listen to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion

22. 3 approaches of tone
reflected appraisal and direct comparison
if you have to be right - you won't handle conflict well
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive

23. Willingness to take credit and blame for actions
channel
self awareness
accountability .
clean up

24. Speak to issue w/o raising hostility (you help someone come to a conclusion)
agressive - nonassertive - assertive
indirect communication
others awareness
non-assertion

25. Proper handshake
non-assertion - direct agression - cowards agression - indirect communication - assertion
decoding
direct comparison
eye contact - extend hand first - offer firm but relaxed grip

26. The symbol reflects our understanding (we see a chair we know its a chair)
non-assertion
Concise
language is symbolic
eye contact - extend hand first - offer firm but relaxed grip

27. Stress key words - not confusing or complicated
self concept
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Clear

28. An oversimplified and distorted belief about a person or group
Clear
non-verbal communication
encoding
stereotype

29. Skills that promote relationships with other people.
communication
self esteem
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

30. Say something behind back
cowardly agression
Clear
others awareness
self esteem

31. Effective communication basics
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

32. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
punctual
ethics
reflected appraisal and direct comparison

33. How is our self concept developed?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is symbolic
reflected appraisal and direct comparison
38%

34. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
feedback
direct agression
message

35. Your message expresses thoughts and feelings clearly and directly w/o making judgements
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
assertion
if you have to be right - you won't handle conflict well

36. How conscious you are of your own motivations - thoughts - and feelings
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
be quick to listen and slow to speak - listen to understand
self-discipline (control)

37. Hunger
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
internal noise
leadership
Concise

38. What is the healthy listening habit?
frame of reference
self concept
7%
empathic listening: listening with a desire to understand

39. Receiving criticism

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40. Your conscious read of others thoughts and feelings
emotional intelligence EQ
tone - people skills - respecting others differently
others awareness
non-assertion

41. Handling problems and criticism gracefully and maturely
channel
communication
professionalism
feedback

42. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
others awareness
worry about location - timing - tone
verbal

43. Same words may be interpreted differently than you meant
language is subjective
non-assertion
reflected appraisal
if you have to be right - you won't handle conflict well

44. Background of communication that influences how people interpret the message
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
handshake - eye contact - introduction - stopping own conversation
constructive
frame of reference

45. Putting up an emotional guard against negative opinion
mediation
defensiveness
language is subjective
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

46. Being on time
punctual
assertion
empathic listening: listening with a desire to understand
self awareness

47. Associated meaning
connotation
decoding
discrimination
etiquette

48. Following a strict code of conduct or standard of values
discrimination
professionalism
ability to read others perceptions of you
integrity

49. Having good manners in your dealing with people.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
initiative
tone - people skills - respecting others differently
etiquette

50. What is the nature of conflict?
if you have to be right - you won't handle conflict well
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up