Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The principles of conduct that govern a group or society
professionalism
Why?
piece of information
ethics

2. Considerate
constructive
direct agression
Complete
worry about location - timing - tone

3. The medium that carries the message
language is symbolic
discrimination
channel
connotation

4. Following a strict code of conduct or standard of values
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity
mediation
non-assertion

5. Communicating with words
piece of information
tone - people skills - respecting others differently
language is symbolic
verbal

6. What are the 3 codes used to express thoughts and feelings?
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
noise
assertion

7. Not constructive or helpful
accountability .
encoding
initiative
negative

8. Harmonious and assertive tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
self-discipline (control)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. Giving criticism

10. Evaluations of self worth (how you feel about these qualities)
self esteem
38%
frame of reference
self concept

11. An oversimplified and distorted belief about a person or group
stereotype
channel
connotation
message

12. Being on time
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team
punctual

13. Aggressive

14. What are the different styles for handling conflict?
empathic listening: listening with a desire to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip
message

15. Interrupting others
emotional intelligence EQ
decoding
empathic listening: listening with a desire to understand
Quickest way to break up a conversation

16. Criticism expressed in a way that threatens the other person (retaliate)
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression
Complete

17. Anything that distracts
self awareness
connotation
noise
cowardly agression

18. Your conscious read of others thoughts and feelings
interpersonal skills
etiquette
cross-functional team
others awareness

19. What question helps you be more aware?
professionalism
frame of reference
Why?
initiative

20. 4 types of love in the greek language
cowardly agression
message
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

21. A struggle between 2 or more people
self esteem
eye contact - extend hand first - offer firm but relaxed grip
conflict
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

22. Showing people they are important to you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
eye contact - handshake - proper intro - respect - include all
reflected appraisal

23. Skills that promote relationships with other people.
self awareness
Why?
interpersonal skills
non-verbal communication

24. Willingness to take credit and blame for actions
tone - people skills - respecting others differently
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
accountability .
encoding

25. Stress key words - not confusing or complicated
worry about location - timing - tone
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
decoding
leadership
7%

27. Receiving criticism

28. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
agressive - nonassertive - assertive
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ

29. Handling problems and criticism gracefully and maturely
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective

30. Doing what needs to be done and doing it withou tbeing told
conflict
piece of information
initiative
direct agression

31. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
indirect communication
mediation
reflected appraisal
stereotype

32. What % of communication is paralanguage?
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
negative
38%

33. What you're going through when you're trying to interpret
decoding
tone - people skills - handshakes - eye contact - keeping everyone involved
noise
reflected appraisal

34. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
38%
eye contact - handshake - proper intro - respect - include all
verbal

35. Basics of tact and courtesy
tone - people skills - respecting others differently
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity

36. What % of communication is nonverbal?
Quickest way to break up a conversation
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate

37. Having good manners in your dealing with people.
etiquette
if you have to be right - you won't handle conflict well
direct comparison
Why?

38. Putting up an emotional guard against negative opinion
defensiveness
non-verbal communication
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

39. What is the healthy listening habit?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
self awareness
empathic listening: listening with a desire to understand

40. The ability to say and do things in a way that will not offend another person
tact
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
non-verbal communication
team

41. _______________ criticism is presented in a way that can help you learn and grow.
constructive
frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team

42. Self concept that reflects the way we believe others see us
integrity
reflected appraisal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel

43. ABCs for giving directions
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
feedback
clear - complete - concise - considerate

44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
clean up
communication
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

45. Communicating without the use of words
38%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tact
non-verbal communication

46. What are the guidelines for listening?

47. What are the unhealthy listening patterns and habits?
piece of information
7%
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

48. Training of oneself; correction or regulation of oneself for improvement
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self-discipline (control)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

49. How is our self concept developed?
reflected appraisal and direct comparison
others awareness
Clear
eye contact - handshake - proper intro - respect - include all

50. A group of people from different departments or areas working together.
reflected appraisal and direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Why?
cross-functional team