Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your conscious read of others thoughts and feelings
encoding
agressive - nonassertive - assertive
others awareness
Complete

2. Evaluations of self worth (how you feel about these qualities)
cross-functional team
decoding
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion

3. What % of communication is language?
self esteem
agressive - nonassertive - assertive
7%
accountability .

4. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stereotype

5. Say something behind back
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ethics
location - timing - intensity - relationships

6. Not constructive or helpful
negative
initiative
channel
piece of information

7. Anything that distracts
mediation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
noise
emotional intelligence EQ

8. It takes a lot longer to _____ a relational mess then it does to prevent one
encoding
clean up
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

9. Harmonious and assertive tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships

10. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
55%
Why?

11. Conversation killers
stereotype
self awareness
talk too much about self - talk too little - interrupt others
agressive - nonassertive - assertive

12. Making introductions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination

13. Training of oneself; correction or regulation of oneself for improvement
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)
discrimination

14. Factors that shape our frame of reference
self concept
punctual
self awareness
age - experiences - money - culture - education - religion

15. What are the guidelines for listening?

16. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team
tone - people skills - respecting others differently
indirect communication

17. 3 approaches of tone
ability to read others perceptions of you
tact
integrity
agressive - nonassertive - assertive

18. Associated meaning
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others

19. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
55%
team
etiquette
Quickest way to break up a conversation

20. The ability to say and do things in a way that will not offend another person
tact
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation

21. Putting message in sending form
age - experiences - money - culture - education - religion
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills

22. Give whole story - don't leave out info
integrity
Complete
external noise
ability to read others perceptions of you

23. Hallway
worry about location - timing - tone
agressive - nonassertive - assertive
tact
external noise

24. Interrupting others
7%
language is symbolic
Quickest way to break up a conversation
worry about location - timing - tone

25. What % of communication is nonverbal?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%

26. Having good manners in your dealing with people.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal and direct comparison
location - timing - intensity - relationships
etiquette

27. A ________________ can be the difference between understanding and not
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information
tact
if you have to be right - you won't handle conflict well

28. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
ability to read others perceptions of you
decoding
tact

29. Willingness to take credit and blame for actions
accountability .
punctual
55%
7%

30. Cardinal rule of conflict

31. Showing people they are important to you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all

32. Same words may be interpreted differently than you meant
language is subjective
indirect communication
encoding
language is symbolic

33. Communicating with words
negative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
internal noise

34. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication

35. What are the unhealthy listening patterns and habits?
interpersonal skills
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

36. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
message
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

37. What % of communication is paralanguage?
ability to read others perceptions of you
direct comparison
38%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

38. A struggle between 2 or more people
self awareness
conflict
55%
reflected appraisal and direct comparison

39. Introducing a new person to a group
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal
defensiveness

40. What is the healthy listening habit?
self awareness
empathic listening: listening with a desire to understand
accountability .
eye contact - extend hand first - offer firm but relaxed grip

41. Be brief and to the point
Concise
frame of reference
age - experiences - money - culture - education - religion
connotation

42. What you're going through when you're trying to interpret
eye contact - extend hand first - offer firm but relaxed grip
self concept
decoding
professionalism

43. ABCs for giving directions
clear - complete - concise - considerate
negative
ethics
frame of reference

44. Factors that shape EQ
team
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-verbal communication

45. Nonassertive

46. The symbol reflects our understanding (we see a chair we know its a chair)
feedback
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is symbolic

47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
assertion
discrimination
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

48. Stress key words - not confusing or complicated
Clear
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
cross-functional team
Quickest way to break up a conversation

49. Steps to good professional communication
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
team
self-discipline (control)

50. 4 types of love in the greek language
7%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self concept
direct agression