Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Conversation killers






2. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






3. Same words may be interpreted differently than you meant






4. What % of communication is nonverbal?






5. Interrupting others






6. Introducing a new person to a group






7. The symbol reflects our understanding (we see a chair we know its a chair)






8. What are the guidelines for listening?

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9. ABCs for giving directions






10. Anything that distracts






11. Making introductions






12. Give whole story - don't leave out info






13. Being on time






14. Communicating with words






15. Considerate






16. Willingness to take credit and blame for actions






17. What nonverbal symbols are best at communicating?






18. We compare our weaknesses with others strengths (causes inferiority)






19. Putting up an emotional guard against negative opinion






20. Following a strict code of conduct or standard of values






21. The ability to say and do things in a way that will not offend another person






22. Skills that promote relationships with other people.






23. Your conscious read of others thoughts and feelings






24. Criticism expressed in a way that threatens the other person (retaliate)






25. Giving criticism

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26. Which 2 guidelines for listening would you choose to incorporate more into your listening?






27. What is the nature of conflict?






28. Communicating without the use of words






29. What you're going through when you're trying to interpret






30. What are the 3 codes used to express thoughts and feelings?






31. Not constructive or helpful






32. Nonassertive

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33. Receiving criticism

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34. What are the different kinds of intimacy?






35. Awareness of others perceptions of yourself






36. Self concept that reflects the way we believe others see us






37. Inspiring and influencing others - setting your actions as example - knowing where to go...






38. Handling problems and criticism gracefully and maturely






39. The medium that carries the message






40. Hallway






41. Your message expresses thoughts and feelings clearly and directly w/o making judgements






42. What are the different styles for handling conflict?






43. Basics of tact and courtesy






44. What is the healthy listening habit?






45. What % of communication is language?






46. Factors that shape our frame of reference






47. The unwillingness to express thoughts and feelings in a conflict (you run)






48. Training of oneself; correction or regulation of oneself for improvement






49. Say something behind back






50. It takes a lot longer to _____ a relational mess then it does to prevent one