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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3 approaches of tone
self-discipline (control)
self awareness
agressive - nonassertive - assertive
encoding
2. What are the different styles for handling conflict?
external noise
cross-functional team
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal
3. What question helps you be more aware?
tone - people skills - handshakes - eye contact - keeping everyone involved
self-discipline (control)
team
Why?
4. ABCs for giving directions
tact
clear - complete - concise - considerate
communication
team
5. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Why?
reflected appraisal
tone - people skills - handshakes - eye contact - keeping everyone involved
6. Your ability to understand and manage your own emotions and be sensitive to others emotions
Quickest way to break up a conversation
emotional intelligence EQ
piece of information
language is symbolic
7. Aggressive
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8. Factors that shape our frame of reference
talk too much about self - talk too little - interrupt others
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
communication
9. 4 types of love in the greek language
emotional intelligence EQ
Complete
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
10. A listerner's response that tells a sender that the message is understood
feedback
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand
assertion
12. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
mediation
team
direct comparison
channel
13. Communicating without the use of words
encoding
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication
14. Putting up an emotional guard against negative opinion
defensiveness
self-discipline (control)
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
15. What are the 3 codes used to express thoughts and feelings?
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self esteem
language is subjective
16. How is verbal communication both a bridge and a barrier?
mediation
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
frame of reference
17. Communicating with words
decoding
verbal
leadership
ethics
18. What is the healthy listening habit?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
empathic listening: listening with a desire to understand
cowardly agression
19. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - extend hand first - offer firm but relaxed grip
20. Willingness to take credit and blame for actions
if you have to be right - you won't handle conflict well
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
accountability .
21. Criticism expressed in a way that threatens the other person (retaliate)
cross-functional team
direct agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference
22. A struggle between 2 or more people
leadership
handshake - eye contact - introduction - stopping own conversation
external noise
conflict
23. Stress key words - not confusing or complicated
others awareness
Clear
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
discrimination
24. Same words may be interpreted differently than you meant
self-discipline (control)
7%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is subjective
25. What % of communication is paralanguage?
38%
direct comparison
discrimination
reflected appraisal
26. Conversation killers
discrimination
talk too much about self - talk too little - interrupt others
language is symbolic
piece of information
27. The medium that carries the message
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
defensiveness
28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Complete
piece of information
Clear
communication
29. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
communication
self concept
30. Background of communication that influences how people interpret the message
leadership
stereotype
piece of information
frame of reference
31. What are the 3 parts to the 'I Statement?'
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion - direct agression - cowards agression - indirect communication - assertion
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
32. Nonassertive
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33. Following a strict code of conduct or standard of values
integrity
ethics
constructive
handshake - eye contact - introduction - stopping own conversation
34. The symbol reflects our understanding (we see a chair we know its a chair)
talk too much about self - talk too little - interrupt others
language is symbolic
stereotype
connotation
35. Being on time
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)
assertion
36. A group of people from different departments or areas working together.
Why?
cross-functional team
mediation
leadership
37. Considerate
non-assertion
reflected appraisal and direct comparison
language is subjective
worry about location - timing - tone
38. Inspiring and influencing others - setting your actions as example - knowing where to go...
language is symbolic
leadership
agressive - nonassertive - assertive
Quickest way to break up a conversation
39. How is our self concept developed?
etiquette
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison
mediation
40. Associated meaning
negative
self awareness
connotation
interpersonal skills
41. Hallway
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
mediation
external noise
42. Putting message in sending form
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
leadership
encoding
piece of information
43. Be brief and to the point
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion
discrimination
Concise
44. Anything that distracts
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
7%
noise
Concise
45. The ability to say and do things in a way that will not offend another person
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up
discrimination
tact
46. Receiving criticism
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47. Doing what needs to be done and doing it withou tbeing told
cowardly agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
initiative
communication
48. Skills that promote relationships with other people.
worry about location - timing - tone
message
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
49. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
agressive - nonassertive - assertive
self awareness
ability to read others perceptions of you
50. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off