Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






2. Making introductions






3. Associated meaning






4. Proper handshake






5. What are the 3 codes used to express thoughts and feelings?






6. How is verbal communication both a bridge and a barrier?






7. The symbol reflects our understanding (we see a chair we know its a chair)






8. Stress key words - not confusing or complicated






9. Basics of tact and courtesy






10. Being on time






11. What question helps you be more aware?






12. What % of communication is paralanguage?






13. The medium that carries the message






14. Speak to issue w/o raising hostility (you help someone come to a conclusion)






15. Conversation killers






16. Giving criticism

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17. 3 approaches of tone






18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






19. Factors that shape our frame of reference






20. Same words may be interpreted differently than you meant






21. The ability to say and do things in a way that will not offend another person






22. Your ability to understand and manage your own emotions and be sensitive to others emotions






23. It takes a lot longer to _____ a relational mess then it does to prevent one






24. Effective communication basics






25. Evaluations of self worth (how you feel about these qualities)






26. What are the different styles for handling conflict?






27. A ________________ can be the difference between understanding and not






28. Aggressive

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29. What are the 3 parts to the 'I Statement?'






30. _______________ criticism is presented in a way that can help you learn and grow.






31. Willingness to take credit and blame for actions






32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






33. Considerate






34. Give whole story - don't leave out info






35. Handling problems and criticism gracefully and maturely






36. Putting up an emotional guard against negative opinion






37. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






38. Following a strict code of conduct or standard of values






39. Harmonious and assertive tone






40. Showing people they are important to you






41. Be brief and to the point






42. Hunger






43. How is our self concept developed?






44. An oversimplified and distorted belief about a person or group






45. Awareness of others perceptions of yourself






46. 4 types of love in the greek language






47. Factors that shape EQ






48. Training of oneself; correction or regulation of oneself for improvement






49. Communicating with words






50. Communicating without the use of words