Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict
team

2. Skills that promote relationships with other people.
interpersonal skills
ability to read others perceptions of you
professionalism
mediation

3. Background of communication that influences how people interpret the message
ability to read others perceptions of you
38%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference

4. What nonverbal symbols are best at communicating?
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

5. What are the different styles for handling conflict?
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
direct agression

6. What % of communication is paralanguage?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
accountability .
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
38%

7. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
non-assertion
piece of information
direct agression

8. Having good manners in your dealing with people.
punctual
Quickest way to break up a conversation
decoding
etiquette

9. Criticism expressed in a way that threatens the other person (retaliate)
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression
Concise
indirect communication

10. Factors that shape our frame of reference
discrimination
stereotype
age - experiences - money - culture - education - religion
self awareness

11. How is verbal communication both a bridge and a barrier?
interpersonal skills
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cross-functional team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

12. A ________________ can be the difference between understanding and not
channel
discrimination
piece of information
direct comparison

13. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip

14. Putting up an emotional guard against negative opinion
defensiveness
Why?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
mediation

15. Conversation killers
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others

16. The ability to say and do things in a way that will not offend another person
encoding
ethics
discrimination
tact

17. Basics of tact and courtesy
tone - people skills - respecting others differently
ethics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ

18. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
self esteem
self concept

19. Nonassertive

20. Considerate
noise
worry about location - timing - tone
internal noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

21. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
38%
55%
piece of information
mediation

22. Putting message in sending form
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise

23. The unwillingness to express thoughts and feelings in a conflict (you run)
others awareness
non-assertion
clear - complete - concise - considerate
location - timing - intensity - relationships

24. Aggressive

25. What % of communication is nonverbal?
etiquette
accountability .
55%
ethics

26. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
indirect communication
others awareness

27. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
external noise
self concept

28. Proper handshake
eye contact - handshake - proper intro - respect - include all
Complete
direct comparison
eye contact - extend hand first - offer firm but relaxed grip

29. What question helps you be more aware?
Why?
ethics
non-verbal communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

30. What are the 3 codes used to express thoughts and feelings?
agressive - nonassertive - assertive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
noise

31. Your message expresses thoughts and feelings clearly and directly w/o making judgements
tone - people skills - respecting others differently
external noise
language is symbolic
assertion

32. Receiving criticism

33. Hunger
55%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict
internal noise

34. 3 approaches of tone
direct agression
noise
assertion
agressive - nonassertive - assertive

35. Be brief and to the point
be quick to listen and slow to speak - listen to understand
Why?
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

36. What % of communication is language?
be quick to listen and slow to speak - listen to understand
55%
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

37. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
direct agression
punctual

38. Not constructive or helpful
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
negative
direct comparison
accountability .

39. We compare our weaknesses with others strengths (causes inferiority)
agressive - nonassertive - assertive
negative
direct comparison
empathic listening: listening with a desire to understand

40. Your ability to understand and manage your own emotions and be sensitive to others emotions
stereotype
age - experiences - money - culture - education - religion
discrimination
emotional intelligence EQ

41. Anything that distracts
language is subjective
communication
accountability .
noise

42. Communicating with words
professionalism
leadership
Why?
verbal

43. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7%
team
accountability .

44. Same words may be interpreted differently than you meant
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

45. The intended meaning of the communication sent
integrity
be quick to listen and slow to speak - listen to understand
message
empathic listening: listening with a desire to understand

46. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
clean up
non-verbal communication
discrimination
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. Your conscious read of others thoughts and feelings
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
others awareness
worry about location - timing - tone

48. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
verbal
accountability .
feedback

49. _______________ criticism is presented in a way that can help you learn and grow.
constructive
internal noise
noise
external noise

50. The symbol reflects our understanding (we see a chair we know its a chair)
external noise
cowardly agression
language is symbolic
interpersonal skills