SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Anything that distracts
38%
noise
communication
team
2. A struggle between 2 or more people
verbal
indirect communication
handshake - eye contact - introduction - stopping own conversation
conflict
3. Your conscious read of others thoughts and feelings
Clear
others awareness
noise
emotional intelligence EQ
4. 3 approaches of tone
agressive - nonassertive - assertive
7%
ability to read others perceptions of you
etiquette
5. Skills that promote relationships with other people.
if you have to be right - you won't handle conflict well
message
Why?
interpersonal skills
6. The intended meaning of the communication sent
reflected appraisal
feedback
non-verbal communication
message
7. Same words may be interpreted differently than you meant
message
agressive - nonassertive - assertive
language is subjective
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
8. Following a strict code of conduct or standard of values
Concise
integrity
piece of information
38%
9. What % of communication is language?
communication
constructive
indirect communication
7%
10. Effective communication basics
reflected appraisal and direct comparison
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
11. Proper handshake
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
eye contact - extend hand first - offer firm but relaxed grip
leadership
12. Say something behind back
ethics
self concept
cowardly agression
verbal
13. Making introductions
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand
tone - people skills - respecting others differently
14. Aggressive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
15. What is the nature of conflict?
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
16. Conversation killers
interpersonal skills
be quick to listen and slow to speak - listen to understand
talk too much about self - talk too little - interrupt others
self esteem
17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - handshake - proper intro - respect - include all
language is subjective
team
Quickest way to break up a conversation
18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
age - experiences - money - culture - education - religion
verbal
indirect communication
non-verbal communication
19. Evaluations of self worth (how you feel about these qualities)
self esteem
frame of reference
leadership
piece of information
20. Hunger
etiquette
internal noise
professionalism
channel
21. Factors that shape EQ
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
22. ABCs for giving directions
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clear - complete - concise - considerate
reflected appraisal
23. Putting message in sending form
message
conflict
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
24. What % of communication is nonverbal?
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
internal noise
25. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
channel
ability to read others perceptions of you
26. Handling problems and criticism gracefully and maturely
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
message
27. How is our self concept developed?
reflected appraisal and direct comparison
external noise
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
28. Be brief and to the point
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
Why?
Concise
29. Receiving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
30. Associated meaning
connotation
clear - complete - concise - considerate
Quickest way to break up a conversation
if you have to be right - you won't handle conflict well
31. Harmonious and assertive tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct agression
location - timing - intensity - relationships
32. What are the different styles for handling conflict?
feedback
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
message
33. The ability to say and do things in a way that will not offend another person
tact
eye contact - handshake - proper intro - respect - include all
communication
cowardly agression
34. Showing people they are important to you
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
channel
eye contact - handshake - proper intro - respect - include all
35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
accountability .
encoding
discrimination
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
36. Give whole story - don't leave out info
Clear
leadership
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
37. Interrupting others
feedback
Quickest way to break up a conversation
self esteem
internal noise
38. What nonverbal symbols are best at communicating?
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self-discipline (control)
direct comparison
39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct agression
if you have to be right - you won't handle conflict well
assertion
initiative
40. A ________________ can be the difference between understanding and not
talk too much about self - talk too little - interrupt others
piece of information
tact
non-assertion - direct agression - cowards agression - indirect communication - assertion
41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38%
defensiveness
mediation
42. What are the 3 codes used to express thoughts and feelings?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
43. A listerner's response that tells a sender that the message is understood
internal noise
feedback
eye contact - extend hand first - offer firm but relaxed grip
self esteem
44. Considerate
ability to read others perceptions of you
feedback
worry about location - timing - tone
piece of information
45. We compare our weaknesses with others strengths (causes inferiority)
tone - people skills - handshakes - eye contact - keeping everyone involved
channel
direct comparison
non-assertion
46. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
47. Background of communication that influences how people interpret the message
emotional intelligence EQ
feedback
initiative
frame of reference
48. Willingness to take credit and blame for actions
self awareness
accountability .
noise
language is symbolic
49. Doing what needs to be done and doing it withou tbeing told
initiative
etiquette
38%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
50. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
assertion
Why?