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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a strict code of conduct or standard of values
55%
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
integrity
2. Say something behind back
self esteem
cowardly agression
integrity
frame of reference
3. A group of people from different departments or areas working together.
cross-functional team
agressive - nonassertive - assertive
etiquette
feedback
4. What question helps you be more aware?
direct agression
Why?
tact
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
5. How is our self concept developed?
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
others awareness
reflected appraisal and direct comparison
6. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
Quickest way to break up a conversation
language is subjective
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self awareness
direct comparison
reflected appraisal
8. Anything that distracts
noise
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination
9. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
defensiveness
tact
ethics
10. Background of communication that influences how people interpret the message
indirect communication
frame of reference
etiquette
verbal
11. Willingness to take credit and blame for actions
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
interpersonal skills
frame of reference
12. Considerate
worry about location - timing - tone
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
13. 3 approaches of tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
14. Be brief and to the point
eye contact - extend hand first - offer firm but relaxed grip
communication
Concise
non-verbal communication
15. Aggressive
16. Handling problems and criticism gracefully and maturely
professionalism
integrity
tone - people skills - respecting others differently
team
17. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up
constructive
agressive - nonassertive - assertive
18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self-discipline (control)
initiative
19. Interrupting others
clear - complete - concise - considerate
stereotype
tact
Quickest way to break up a conversation
20. How conscious you are of your own motivations - thoughts - and feelings
punctual
self awareness
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
21. The unwillingness to express thoughts and feelings in a conflict (you run)
clean up
non-assertion
mediation
if you have to be right - you won't handle conflict well
22. What % of communication is nonverbal?
conflict
ethics
location - timing - intensity - relationships
55%
23. We compare our weaknesses with others strengths (causes inferiority)
cross-functional team
direct comparison
self esteem
age - experiences - money - culture - education - religion
24. What are the different styles for handling conflict?
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
noise
25. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
channel
Clear
others awareness
26. Your conscious read of others thoughts and feelings
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness
27. Giving criticism
28. What are the different kinds of intimacy?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
assertion
Quickest way to break up a conversation
29. Hunger
stereotype
feedback
self-discipline (control)
internal noise
30. What you're going through when you're trying to interpret
cross-functional team
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
31. Putting message in sending form
interpersonal skills
clear - complete - concise - considerate
encoding
decoding
32. Communicating without the use of words
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
33. Cardinal rule of conflict
34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
encoding
location - timing - intensity - relationships
mediation
communication
35. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
36. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Concise
assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
55%
37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
clean up
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
38. Doing what needs to be done and doing it withou tbeing told
initiative
decoding
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
39. Same words may be interpreted differently than you meant
language is subjective
others awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette
40. A ________________ can be the difference between understanding and not
leadership
connotation
eye contact - extend hand first - offer firm but relaxed grip
piece of information
41. Having good manners in your dealing with people.
if you have to be right - you won't handle conflict well
etiquette
professionalism
ability to read others perceptions of you
42. Self concept that reflects the way we believe others see us
if you have to be right - you won't handle conflict well
channel
55%
reflected appraisal
43. What is the healthy listening habit?
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
44. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
handshake - eye contact - introduction - stopping own conversation
self concept
connotation
45. Skills that promote relationships with other people.
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self-discipline (control)
defensiveness
46. The symbol reflects our understanding (we see a chair we know its a chair)
channel
language is subjective
team
language is symbolic
47. Basics of tact and courtesy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
48. Stress key words - not confusing or complicated
ethics
connotation
Clear
clean up
49. Nonassertive
50. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
connotation
etiquette
reflected appraisal and direct comparison