People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting message in sending form
self-discipline (control)
encoding
Why?
assertion


2. What % of communication is paralanguage?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
team
etiquette
38%


3. Not constructive or helpful
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
negative
professionalism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


4. What are the 3 codes used to express thoughts and feelings?
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stereotype
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


5. Effective communication basics
location - timing - intensity - relationships
feedback
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved


6. The symbol reflects our understanding (we see a chair we know its a chair)
defensiveness
language is symbolic
empathic listening: listening with a desire to understand
ethics


7. Showing people they are important to you
non-assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all
frame of reference


8. Nonassertive

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9. What % of communication is language?
7%
communication
feedback
worry about location - timing - tone


10. Skills that promote relationships with other people.
etiquette
indirect communication
interpersonal skills
encoding


11. The ability to say and do things in a way that will not offend another person
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
tact
Clear


12. How conscious you are of your own motivations - thoughts - and feelings
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
communication
self awareness


13. Having good manners in your dealing with people.
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal and direct comparison


14. Associated meaning
connotation
assertion
non-assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


15. Give whole story - don't leave out info
noise
location - timing - intensity - relationships
communication
Complete


16. The medium that carries the message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation
channel
verbal


17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
self concept
be quick to listen and slow to speak - listen to understand


18. Harmonious and assertive tone
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ability to read others perceptions of you
Concise


19. Communicating without the use of words
conflict
indirect communication
non-verbal communication
discrimination


20. Being on time
emotional intelligence EQ
punctual
constructive
clear - complete - concise - considerate


21. What are the different styles for handling conflict?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal
55%
non-assertion - direct agression - cowards agression - indirect communication - assertion


22. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
Complete
ethics
initiative


23. The intended meaning of the communication sent
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
message


24. Factors that shape EQ
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel
others awareness


25. Factors that shape our frame of reference
clear - complete - concise - considerate
self concept
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion


26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
empathic listening: listening with a desire to understand
constructive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


27. Same words may be interpreted differently than you meant
7%
etiquette
language is subjective
direct agression


28. A group of people from different departments or areas working together.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
cross-functional team
talk too much about self - talk too little - interrupt others
reflected appraisal


29. Receiving criticism

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30. Self concept that reflects the way we believe others see us
defensiveness
reflected appraisal
encoding
discrimination


31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
emotional intelligence EQ
communication
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


32. Giving criticism

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33. How is verbal communication both a bridge and a barrier?
professionalism
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
internal noise
Complete


34. Considerate
Concise
be quick to listen and slow to speak - listen to understand
worry about location - timing - tone
clear - complete - concise - considerate


35. What are the guidelines for listening?

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36. Anything that distracts
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication


37. Criticism expressed in a way that threatens the other person (retaliate)
integrity
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
constructive


38. Say something behind back
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression


39. What you're going through when you're trying to interpret
language is symbolic
decoding
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self concept


40. What % of communication is nonverbal?
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
55%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


41. Hunger
initiative
discrimination
internal noise
eye contact - handshake - proper intro - respect - include all


42. A ________________ can be the difference between understanding and not
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information


43. Doing what needs to be done and doing it withou tbeing told
eye contact - extend hand first - offer firm but relaxed grip
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
leadership


44. Hallway
worry about location - timing - tone
external noise
clean up
self esteem


45. Willingness to take credit and blame for actions
Quickest way to break up a conversation
accountability .
self-discipline (control)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


46. What question helps you be more aware?
Clear
eye contact - handshake - proper intro - respect - include all
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


47. Evaluations of self worth (how you feel about these qualities)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
7%
connotation
self esteem


48. Aggressive

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49. _______________ criticism is presented in a way that can help you learn and grow.
piece of information
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
constructive


50. Making introductions
eye contact - handshake - proper intro - respect - include all
professionalism
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments