Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A struggle between 2 or more people
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
assertion
conflict

2. Stress key words - not confusing or complicated
worry about location - timing - tone
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
internal noise

3. Doing what needs to be done and doing it withou tbeing told
self esteem
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
team

4. Your ability to understand and manage your own emotions and be sensitive to others emotions
talk too much about self - talk too little - interrupt others
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

5. What question helps you be more aware?
tone - people skills - respecting others differently
Why?
reflected appraisal
clean up

6. How conscious you are of your own motivations - thoughts - and feelings
language is symbolic
interpersonal skills
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

7. Communicating without the use of words
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clear - complete - concise - considerate
non-verbal communication
communication

8. The unwillingness to express thoughts and feelings in a conflict (you run)
defensiveness
non-assertion
professionalism
empathic listening: listening with a desire to understand

9. Anything that distracts
noise
55%
worry about location - timing - tone
non-assertion

10. Putting up an emotional guard against negative opinion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual
eye contact - handshake - proper intro - respect - include all
defensiveness

11. Considerate
cowardly agression
etiquette
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone

12. Communicating with words
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal

13. How is our self concept developed?
reflected appraisal and direct comparison
empathic listening: listening with a desire to understand
encoding
defensiveness

14. A ________________ can be the difference between understanding and not
piece of information
verbal
worry about location - timing - tone
age - experiences - money - culture - education - religion

15. Hallway
55%
external noise
non-assertion
internal noise

16. Having good manners in your dealing with people.
Complete
reflected appraisal
etiquette
constructive

17. A listerner's response that tells a sender that the message is understood
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
feedback
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

18. Not constructive or helpful
talk too much about self - talk too little - interrupt others
negative
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

19. Conversation killers
conflict
empathic listening: listening with a desire to understand
piece of information
talk too much about self - talk too little - interrupt others

20. Give whole story - don't leave out info
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
be quick to listen and slow to speak - listen to understand
Complete
age - experiences - money - culture - education - religion

21. It takes a lot longer to _____ a relational mess then it does to prevent one
feedback
ability to read others perceptions of you
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved

23. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

24. What nonverbal symbols are best at communicating?
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
clear - complete - concise - considerate
decoding
worry about location - timing - tone

26. Proper handshake
conflict
eye contact - extend hand first - offer firm but relaxed grip
self awareness
stereotype

27. Receiving criticism

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28. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual

29. Skills that promote relationships with other people.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
leadership
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved

30. A group of people from different departments or areas working together.
reflected appraisal
cross-functional team
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

31. What is the nature of conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
leadership

32. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
Concise
channel
tone - people skills - handshakes - eye contact - keeping everyone involved

33. The symbol reflects our understanding (we see a chair we know its a chair)
communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is symbolic

34. Factors that shape EQ
emotional intelligence EQ
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

35. What are the 3 codes used to express thoughts and feelings?
ability to read others perceptions of you
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership

36. Your message expresses thoughts and feelings clearly and directly w/o making judgements
38%
channel
assertion
mediation

37. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships

38. Say something behind back
cowardly agression
direct comparison
be quick to listen and slow to speak - listen to understand
conflict

39. Factors that shape our frame of reference
internal noise
ethics
age - experiences - money - culture - education - religion
frame of reference

40. Hunger
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Quickest way to break up a conversation
team
internal noise

41. Evaluations of self worth (how you feel about these qualities)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ
self esteem

42. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
Clear
if you have to be right - you won't handle conflict well

43. What % of communication is paralanguage?
defensiveness
38%
frame of reference
reflected appraisal and direct comparison

44. What is the healthy listening habit?
55%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ
empathic listening: listening with a desire to understand

45. Harmonious and assertive tone
feedback
location - timing - intensity - relationships
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict

46. How is verbal communication both a bridge and a barrier?
stereotype
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
etiquette
38%

47. What you're going through when you're trying to interpret
noise
decoding
mediation
piece of information

48. Basics of tact and courtesy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
tone - people skills - respecting others differently

49. What % of communication is language?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
indirect communication
7%
Complete

50. Which 2 guidelines for listening would you choose to incorporate more into your listening?
talk too much about self - talk too little - interrupt others
Concise
language is symbolic
be quick to listen and slow to speak - listen to understand