Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear
noise
non-verbal communication

2. What is the healthy listening habit?
empathic listening: listening with a desire to understand
decoding
noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. It takes a lot longer to _____ a relational mess then it does to prevent one
clear - complete - concise - considerate
mediation
7%
clean up

4. The medium that carries the message
channel
be quick to listen and slow to speak - listen to understand
self concept
interpersonal skills

5. How is verbal communication both a bridge and a barrier?
internal noise
language is subjective
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

6. What are the guidelines for listening?

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7. Aggressive

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8. Receiving criticism

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9. Criticism expressed in a way that threatens the other person (retaliate)
negative
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression
7%

10. An oversimplified and distorted belief about a person or group
stereotype
verbal
assertion
cross-functional team

11. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual
be quick to listen and slow to speak - listen to understand
feedback

12. Harmonious and assertive tone
discrimination
location - timing - intensity - relationships
integrity
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

13. Hunger
internal noise
message
55%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

14. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

15. Stress key words - not confusing or complicated
direct agression
be quick to listen and slow to speak - listen to understand
leadership
Clear

16. Steps to good professional communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
indirect communication
handshake - eye contact - introduction - stopping own conversation

17. What you're going through when you're trying to interpret
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
decoding
clean up
language is subjective

18. Nonassertive

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19. The unwillingness to express thoughts and feelings in a conflict (you run)
38%
non-assertion
eye contact - handshake - proper intro - respect - include all
integrity

20. Be brief and to the point
Concise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

21. The symbol reflects our understanding (we see a chair we know its a chair)
self-discipline (control)
tact
language is symbolic
reflected appraisal

22. Hallway
constructive
handshake - eye contact - introduction - stopping own conversation
external noise
piece of information

23. What % of communication is nonverbal?
mediation
tone - people skills - respecting others differently
55%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

24. 4 types of love in the greek language
assertion
handshake - eye contact - introduction - stopping own conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic

25. Having good manners in your dealing with people.
mediation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
etiquette
Why?

26. What are the different styles for handling conflict?
self esteem
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. The intended meaning of the communication sent
message
constructive
7%
Concise

28. Effective communication basics
if you have to be right - you won't handle conflict well
reflected appraisal
tone - people skills - handshakes - eye contact - keeping everyone involved
age - experiences - money - culture - education - religion

29. Communicating with words
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal
be quick to listen and slow to speak - listen to understand

30. How conscious you are of your own motivations - thoughts - and feelings
self awareness
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

31. What are the unhealthy listening patterns and habits?
conflict
message
internal noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

32. Which 2 guidelines for listening would you choose to incorporate more into your listening?
reflected appraisal
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
55%

33. What question helps you be more aware?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Why?
be quick to listen and slow to speak - listen to understand
7%

34. Being on time
punctual
direct comparison
reflected appraisal and direct comparison
constructive

35. Self concept that reflects the way we believe others see us
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team
Concise

36. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

37. Your conscious read of others thoughts and feelings
others awareness
constructive
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. Considerate
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
emotional intelligence EQ

39. How is our self concept developed?
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
reflected appraisal and direct comparison

40. ABCs for giving directions
feedback
clear - complete - concise - considerate
verbal
communication

41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
feedback
language is subjective
team
leadership

42. Inspiring and influencing others - setting your actions as example - knowing where to go...
self concept
non-assertion
leadership
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. Doing what needs to be done and doing it withou tbeing told
initiative
internal noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills

44. 3 approaches of tone
reflected appraisal and direct comparison
initiative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive

45. Showing people they are important to you
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand

46. What % of communication is paralanguage?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
38%
worry about location - timing - tone

47. Not constructive or helpful
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion

48. What is the nature of conflict?
age - experiences - money - culture - education - religion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-verbal communication

49. Basics of tact and courtesy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
noise
conflict
tone - people skills - respecting others differently

50. A listerner's response that tells a sender that the message is understood
message
feedback
Clear
Complete