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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the 3 parts to the 'I Statement?'
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
others awareness
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

2. The ability to say and do things in a way that will not offend another person
ability to read others perceptions of you
feedback
tact
mediation

3. Hallway
emotional intelligence EQ
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone

4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
clean up
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination
Why?

5. Basics of tact and courtesy
Clear
tone - people skills - respecting others differently
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
Complete

7. An oversimplified and distorted belief about a person or group
defensiveness
reflected appraisal
conflict
stereotype

8. Harmonious and assertive tone
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion
location - timing - intensity - relationships
self-discipline (control)

9. Self concept that reflects the way we believe others see us
reflected appraisal
Quickest way to break up a conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
talk too much about self - talk too little - interrupt others

10. What is the healthy listening habit?
defensiveness
discrimination
empathic listening: listening with a desire to understand
language is subjective

11. What % of communication is nonverbal?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact
55%
tone - people skills - handshakes - eye contact - keeping everyone involved

12. ABCs for giving directions
Why?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
clear - complete - concise - considerate

13. What nonverbal symbols are best at communicating?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
handshake - eye contact - introduction - stopping own conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
verbal

14. Nonassertive

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15. Factors that shape EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

16. The principles of conduct that govern a group or society
non-verbal communication
integrity
ethics
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

17. Not constructive or helpful
accountability .
negative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
55%

18. A listerner's response that tells a sender that the message is understood
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback
self esteem

19. _______________ criticism is presented in a way that can help you learn and grow.
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
mediation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

20. Be brief and to the point
leadership
Concise
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

21. Willingness to take credit and blame for actions
cross-functional team
punctual
ethics
accountability .

22. Making introductions
channel
direct comparison
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

23. What you're going through when you're trying to interpret
empathic listening: listening with a desire to understand
direct agression
decoding
language is subjective

24. Background of communication that influences how people interpret the message
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .

25. What % of communication is language?
7%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
Why?

26. What is the nature of conflict?
clean up
stereotype
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

27. What % of communication is paralanguage?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
interpersonal skills
38%

28. What are the guidelines for listening?

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29. The intended meaning of the communication sent
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
stereotype

30. 4 types of love in the greek language
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative

31. We compare our weaknesses with others strengths (causes inferiority)
be quick to listen and slow to speak - listen to understand
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

32. Same words may be interpreted differently than you meant
defensiveness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
communication
language is subjective

33. It takes a lot longer to _____ a relational mess then it does to prevent one
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clean up
7%
age - experiences - money - culture - education - religion

34. A group of people from different departments or areas working together.
cross-functional team
self awareness
ability to read others perceptions of you
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

35. Introducing a new person to a group
7%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

36. Putting up an emotional guard against negative opinion
self awareness
tact
defensiveness
frame of reference

37. Your message expresses thoughts and feelings clearly and directly w/o making judgements
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
assertion
direct comparison

38. The medium that carries the message
talk too much about self - talk too little - interrupt others
channel
team
etiquette

39. Conversation killers
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)
channel

40. Anything that distracts
empathic listening: listening with a desire to understand
noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved

41. Communicating with words
encoding
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict

42. Aggressive

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43. Give whole story - don't leave out info
location - timing - intensity - relationships
decoding
clean up
Complete

44. Which 2 guidelines for listening would you choose to incorporate more into your listening?
reflected appraisal and direct comparison
defensiveness
noise
be quick to listen and slow to speak - listen to understand

45. Factors that shape our frame of reference
55%
age - experiences - money - culture - education - religion
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

46. How is verbal communication both a bridge and a barrier?
38%
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
location - timing - intensity - relationships

47. A ________________ can be the difference between understanding and not
feedback
self esteem
eye contact - extend hand first - offer firm but relaxed grip
piece of information

48. A struggle between 2 or more people
Clear
ethics
conflict
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

49. Skills that promote relationships with other people.
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
interpersonal skills

50. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
38%

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People Skills

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