Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The unwillingness to express thoughts and feelings in a conflict (you run)
initiative
clear - complete - concise - considerate
cowardly agression
non-assertion

2. Anything that distracts
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise

3. A struggle between 2 or more people
mediation
location - timing - intensity - relationships
team
conflict

4. Following a strict code of conduct or standard of values
assertion
integrity
cross-functional team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

5. Self concept that reflects the way we believe others see us
reflected appraisal
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference

6. The principles of conduct that govern a group or society
indirect communication
ethics
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

7. Nonassertive

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8. Hunger
internal noise
38%
direct comparison
Complete

9. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
cross-functional team
handshake - eye contact - introduction - stopping own conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

10. Showing people they are important to you
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict

11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
communication
emotional intelligence EQ

12. Conversation killers
7%
noise
self concept
talk too much about self - talk too little - interrupt others

13. The ability to say and do things in a way that will not offend another person
tone - people skills - respecting others differently
professionalism
tact
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

14. _______________ criticism is presented in a way that can help you learn and grow.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cross-functional team
Quickest way to break up a conversation
constructive

15. It takes a lot longer to _____ a relational mess then it does to prevent one
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clean up
non-verbal communication

16. Give whole story - don't leave out info
decoding
external noise
Complete
leadership

17. Basics of tact and courtesy
piece of information
worry about location - timing - tone
tone - people skills - respecting others differently
be quick to listen and slow to speak - listen to understand

18. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
feedback

19. How conscious you are of your own motivations - thoughts - and feelings
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
self awareness
agressive - nonassertive - assertive

20. What are the 3 codes used to express thoughts and feelings?
reflected appraisal and direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
conflict
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

21. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
55%
communication
location - timing - intensity - relationships
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

22. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
message
non-assertion

23. Factors that shape our frame of reference
clear - complete - concise - considerate
age - experiences - money - culture - education - religion
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved

24. Associated meaning
integrity
reflected appraisal and direct comparison
self awareness
connotation

25. Making introductions
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
55%

26. ABCs for giving directions
initiative
language is subjective
encoding
clear - complete - concise - considerate

27. Communicating with words
verbal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
conflict
Why?

28. Not constructive or helpful
direct agression
negative
direct comparison
age - experiences - money - culture - education - religion

29. What % of communication is paralanguage?
defensiveness
frame of reference
38%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

30. Steps to good professional communication
self concept
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
tact

31. Your conscious read of others thoughts and feelings
others awareness
direct comparison
clear - complete - concise - considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

32. Criticism expressed in a way that threatens the other person (retaliate)
decoding
cowardly agression
direct agression
be quick to listen and slow to speak - listen to understand

33. Communicating without the use of words
Concise
non-verbal communication
team
cross-functional team

34. Giving criticism

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35. Background of communication that influences how people interpret the message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships

36. Harmonious and assertive tone
tone - people skills - respecting others differently
location - timing - intensity - relationships
piece of information
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

37. Putting message in sending form
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
encoding
direct agression

38. Inspiring and influencing others - setting your actions as example - knowing where to go...
indirect communication
language is subjective
eye contact - handshake - proper intro - respect - include all
leadership

39. Considerate
worry about location - timing - tone
verbal
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

40. Stress key words - not confusing or complicated
direct comparison
Clear
feedback
external noise

41. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
eye contact - extend hand first - offer firm but relaxed grip

42. Hallway
external noise
agressive - nonassertive - assertive
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

43. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
piece of information
mediation
punctual
Complete

44. What % of communication is nonverbal?
55%
cross-functional team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear

45. Effective communication basics
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

46. What question helps you be more aware?
clear - complete - concise - considerate
negative
team
Why?

47. Evaluations of self worth (how you feel about these qualities)
noise
negative
self esteem
if you have to be right - you won't handle conflict well

48. Skills that promote relationships with other people.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct agression
interpersonal skills
non-verbal communication

49. What are the different kinds of intimacy?
55%
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
verbal

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
interpersonal skills
self-discipline (control)
integrity