Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the healthy listening habit?






2. 3 approaches of tone






3. Skills that promote relationships with other people.






4. What nonverbal symbols are best at communicating?






5. Basics of tact and courtesy






6. 4 types of love in the greek language






7. An oversimplified and distorted belief about a person or group






8. What are the 3 codes used to express thoughts and feelings?






9. ABCs for giving directions






10. Steps to good professional communication






11. Handling problems and criticism gracefully and maturely






12. Background of communication that influences how people interpret the message






13. Interrupting others






14. Self concept that reflects the way we believe others see us






15. Criticism expressed in a way that threatens the other person (retaliate)






16. Training of oneself; correction or regulation of oneself for improvement






17. Communicating without the use of words






18. A listerner's response that tells a sender that the message is understood






19. Having good manners in your dealing with people.






20. Hallway






21. Evaluations of self worth (how you feel about these qualities)






22. Following a strict code of conduct or standard of values






23. Factors that shape our frame of reference






24. What % of communication is paralanguage?






25. Considerate






26. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






27. What is the nature of conflict?






28. The ability to say and do things in a way that will not offend another person






29. Inspiring and influencing others - setting your actions as example - knowing where to go...






30. Say something behind back






31. Give whole story - don't leave out info






32. What % of communication is language?






33. Speak to issue w/o raising hostility (you help someone come to a conclusion)






34. Putting up an emotional guard against negative opinion






35. Your conscious read of others thoughts and feelings






36. Introducing a new person to a group






37. Your ability to understand and manage your own emotions and be sensitive to others emotions






38. What are the unhealthy listening patterns and habits?






39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






40. Proper handshake






41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






42. It takes a lot longer to _____ a relational mess then it does to prevent one






43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






44. Putting message in sending form






45. The unwillingness to express thoughts and feelings in a conflict (you run)






46. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






47. Communicating with words






48. Same words may be interpreted differently than you meant






49. Effective communication basics






50. What % of communication is nonverbal?