People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What question helps you be more aware?
Why?
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ability to read others perceptions of you


2. Factors that shape our frame of reference
handshake - eye contact - introduction - stopping own conversation
frame of reference
interpersonal skills
age - experiences - money - culture - education - religion


3. Which 2 guidelines for listening would you choose to incorporate more into your listening?
indirect communication
stereotype
leadership
be quick to listen and slow to speak - listen to understand


4. Harmonious and assertive tone
stereotype
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships
tone - people skills - respecting others differently


5. Your conscious read of others thoughts and feelings
location - timing - intensity - relationships
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
team
others awareness


6. Showing people they are important to you
reflected appraisal and direct comparison
accountability .
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


7. Handling problems and criticism gracefully and maturely
professionalism
be quick to listen and slow to speak - listen to understand
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clear - complete - concise - considerate


8. 4 types of love in the greek language
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
conflict


9. Communicating without the use of words
Clear
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
feedback
non-verbal communication


10. Putting message in sending form
self concept
encoding
worry about location - timing - tone
initiative


11. The intended meaning of the communication sent
indirect communication
decoding
others awareness
message


12. What are the guidelines for listening?

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13. Evaluations of self worth (how you feel about these qualities)
eye contact - extend hand first - offer firm but relaxed grip
conflict
self esteem
non-assertion


14. 3 approaches of tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete
tone - people skills - respecting others differently
agressive - nonassertive - assertive


15. A ________________ can be the difference between understanding and not
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
piece of information
channel


16. Doing what needs to be done and doing it withou tbeing told
ethics
initiative
verbal
etiquette


17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
self concept


18. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
language is symbolic
discrimination
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


19. Being on time
others awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
punctual


20. Giving criticism

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21. What you're going through when you're trying to interpret
decoding
38%
if you have to be right - you won't handle conflict well
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


22. Give whole story - don't leave out info
emotional intelligence EQ
Complete
7%
encoding


23. The principles of conduct that govern a group or society
empathic listening: listening with a desire to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


24. How is our self concept developed?
discrimination
reflected appraisal and direct comparison
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


25. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
talk too much about self - talk too little - interrupt others
mediation


26. Aggressive

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27. Hunger
emotional intelligence EQ
reflected appraisal and direct comparison
internal noise
others awareness


28. Considerate
worry about location - timing - tone
initiative
location - timing - intensity - relationships
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


29. Conversation killers
talk too much about self - talk too little - interrupt others
piece of information
eye contact - handshake - proper intro - respect - include all
stereotype


30. Say something behind back
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
cowardly agression
non-assertion


31. Putting up an emotional guard against negative opinion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
cross-functional team


32. What are the 3 codes used to express thoughts and feelings?
professionalism
Quickest way to break up a conversation
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


33. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal
Quickest way to break up a conversation
defensiveness


34. A listerner's response that tells a sender that the message is understood
handshake - eye contact - introduction - stopping own conversation
verbal
feedback
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


35. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
cross-functional team
Concise
negative


36. Factors that shape EQ
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise
empathic listening: listening with a desire to understand


37. Cardinal rule of conflict

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38. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
communication
38%


39. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
clean up
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well


40. Receiving criticism

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41. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Complete
worry about location - timing - tone
feedback


42. How is verbal communication both a bridge and a barrier?
verbal
negative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
assertion


43. Not constructive or helpful
self-discipline (control)
negative
ability to read others perceptions of you
reflected appraisal and direct comparison


44. An oversimplified and distorted belief about a person or group
stereotype
tone - people skills - respecting others differently
accountability .
communication


45. Willingness to take credit and blame for actions
initiative
accountability .
noise
eye contact - extend hand first - offer firm but relaxed grip


46. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
non-assertion - direct agression - cowards agression - indirect communication - assertion
encoding
age - experiences - money - culture - education - religion


47. The unwillingness to express thoughts and feelings in a conflict (you run)
connotation
non-assertion
worry about location - timing - tone
decoding


48. Basics of tact and courtesy
tone - people skills - respecting others differently
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
assertion
feedback


49. Stress key words - not confusing or complicated
internal noise
Clear
empathic listening: listening with a desire to understand
if you have to be right - you won't handle conflict well


50. Background of communication that influences how people interpret the message
professionalism
frame of reference
initiative
eye contact - extend hand first - offer firm but relaxed grip