Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
decoding
others awareness
professionalism
cowardly agression

2. Receiving criticism

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3. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
non-assertion
ethics
empathic listening: listening with a desire to understand

4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
agressive - nonassertive - assertive
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Why?

5. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
communication
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
indirect communication

6. How conscious you are of your own motivations - thoughts - and feelings
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

7. How is verbal communication both a bridge and a barrier?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

8. Skills that promote relationships with other people.
Quickest way to break up a conversation
language is symbolic
interpersonal skills
agressive - nonassertive - assertive

9. A struggle between 2 or more people
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion - direct agression - cowards agression - indirect communication - assertion
defensiveness
conflict

10. Stress key words - not confusing or complicated
frame of reference
Complete
channel
Clear

11. Aggressive

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12. Your message expresses thoughts and feelings clearly and directly w/o making judgements
38%
stereotype
ethics
assertion

13. Interrupting others
etiquette
mediation
Quickest way to break up a conversation
ethics

14. What are the unhealthy listening patterns and habits?
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
etiquette

15. Considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone

16. Awareness of others perceptions of yourself
decoding
language is symbolic
ability to read others perceptions of you
non-verbal communication

17. Background of communication that influences how people interpret the message
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
tact
55%

18. Associated meaning
self-discipline (control)
connotation
accountability .
initiative

19. Harmonious and assertive tone
initiative
language is symbolic
location - timing - intensity - relationships
reflected appraisal

20. Conversation killers
defensiveness
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
talk too much about self - talk too little - interrupt others

21. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand
agressive - nonassertive - assertive
accountability .

22. Factors that shape EQ
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
interpersonal skills

23. _______________ criticism is presented in a way that can help you learn and grow.
internal noise
constructive
empathic listening: listening with a desire to understand
verbal

24. 3 approaches of tone
talk too much about self - talk too little - interrupt others
defensiveness
agressive - nonassertive - assertive
self esteem

25. A group of people from different departments or areas working together.
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
agressive - nonassertive - assertive
cross-functional team

26. Inspiring and influencing others - setting your actions as example - knowing where to go...
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
etiquette

27. Hallway
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
external noise
empathic listening: listening with a desire to understand

28. The symbol reflects our understanding (we see a chair we know its a chair)
reflected appraisal and direct comparison
channel
language is symbolic
location - timing - intensity - relationships

29. The unwillingness to express thoughts and feelings in a conflict (you run)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion
language is symbolic
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. Be brief and to the point
cross-functional team
55%
defensiveness
Concise

31. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
discrimination

32. Making introductions
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
etiquette

33. What % of communication is nonverbal?
agressive - nonassertive - assertive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
55%

34. Evaluations of self worth (how you feel about these qualities)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
self awareness
stereotype

35. Introducing a new person to a group
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate

36. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
team

37. What you're going through when you're trying to interpret
emotional intelligence EQ
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding

38. Factors that shape our frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
age - experiences - money - culture - education - religion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
eye contact - handshake - proper intro - respect - include all

39. What are the guidelines for listening?

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40. What is the nature of conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion - direct agression - cowards agression - indirect communication - assertion

41. The intended meaning of the communication sent
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
external noise
Complete
message

42. A ________________ can be the difference between understanding and not
piece of information
others awareness
mediation
direct agression

43. What are the 3 codes used to express thoughts and feelings?
direct agression
be quick to listen and slow to speak - listen to understand
Why?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
be quick to listen and slow to speak - listen to understand

45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
language is symbolic
accountability .
communication
mediation

46. Putting up an emotional guard against negative opinion
stereotype
defensiveness
Why?
channel

47. Self concept that reflects the way we believe others see us
tone - people skills - respecting others differently
defensiveness
reflected appraisal
leadership

48. What are the different kinds of intimacy?
external noise
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership

49. Having good manners in your dealing with people.
communication
non-verbal communication
etiquette
eye contact - extend hand first - offer firm but relaxed grip

50. Willingness to take credit and blame for actions
leadership
accountability .
self esteem
be quick to listen and slow to speak - listen to understand