People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Showing people they are important to you
indirect communication
eye contact - handshake - proper intro - respect - include all
external noise
if you have to be right - you won't handle conflict well


2. Criticism expressed in a way that threatens the other person (retaliate)
eye contact - handshake - proper intro - respect - include all
direct agression
self concept
eye contact - extend hand first - offer firm but relaxed grip


3. Aggressive

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4. What % of communication is language?
language is symbolic
stereotype
7%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


5. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self awareness
assertion
cowardly agression
Concise


6. Putting up an emotional guard against negative opinion
defensiveness
55%
message
mediation


7. Factors that shape our frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
age - experiences - money - culture - education - religion


8. 4 types of love in the greek language
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


9. What is the nature of conflict?
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
others awareness
constructive


10. It takes a lot longer to _____ a relational mess then it does to prevent one
self esteem
clean up
cross-functional team
feedback


11. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination


12. Communicating with words
cowardly agression
7%
verbal
cross-functional team


13. What % of communication is paralanguage?
clear - complete - concise - considerate
non-verbal communication
38%
noise


14. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
punctual
self awareness
Concise


15. What are the guidelines for listening?

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16. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
piece of information
noise
communication


17. Receiving criticism

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18. A group of people from different departments or areas working together.
punctual
constructive
communication
cross-functional team


19. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
non-assertion
Concise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


20. Harmonious and assertive tone
direct agression
location - timing - intensity - relationships
conflict
Clear


21. Background of communication that influences how people interpret the message
language is subjective
Concise
frame of reference
noise


22. Putting message in sending form
assertion
non-verbal communication
clean up
encoding


23. Introducing a new person to a group
ability to read others perceptions of you
if you have to be right - you won't handle conflict well
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback


24. The principles of conduct that govern a group or society
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
integrity
ethics


25. Giving criticism

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26. Conversation killers
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
piece of information
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand


27. Training of oneself; correction or regulation of oneself for improvement
self esteem
external noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self-discipline (control)


28. Give whole story - don't leave out info
external noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
Complete


29. What are the unhealthy listening patterns and habits?
connotation
Why?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership


30. What question helps you be more aware?
Why?
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved


31. A struggle between 2 or more people
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
interpersonal skills
conflict


32. Your conscious read of others thoughts and feelings
Why?
others awareness
clean up
self esteem


33. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
professionalism


34. Being on time
ability to read others perceptions of you
defensiveness
non-verbal communication
punctual


35. Factors that shape EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


36. Hunger
internal noise
verbal
eye contact - handshake - proper intro - respect - include all
external noise


37. Communicating without the use of words
communication
self awareness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-verbal communication


38. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self awareness
communication
be quick to listen and slow to speak - listen to understand
eye contact - extend hand first - offer firm but relaxed grip


39. Nonassertive

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40. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
non-assertion
location - timing - intensity - relationships
talk too much about self - talk too little - interrupt others


41. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self-discipline (control)
Clear
be quick to listen and slow to speak - listen to understand


42. Willingness to take credit and blame for actions
mediation
age - experiences - money - culture - education - religion
indirect communication
accountability .


43. Skills that promote relationships with other people.
55%
Complete
constructive
interpersonal skills


44. Self concept that reflects the way we believe others see us
handshake - eye contact - introduction - stopping own conversation
reflected appraisal
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


45. What are the 3 parts to the 'I Statement?'
encoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
professionalism
feedback


46. Evaluations of self worth (how you feel about these qualities)
self awareness
external noise
self esteem
clear - complete - concise - considerate


47. Say something behind back
cowardly agression
punctual
Complete
connotation


48. Handling problems and criticism gracefully and maturely
language is subjective
accountability .
professionalism
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


49. Having good manners in your dealing with people.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
tact
etiquette


50. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
direct agression
message
mediation
empathic listening: listening with a desire to understand