Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What you're going through when you're trying to interpret






2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






3. ABCs for giving directions






4. Being on time






5. Inspiring and influencing others - setting your actions as example - knowing where to go...






6. _______________ criticism is presented in a way that can help you learn and grow.






7. Which 2 guidelines for listening would you choose to incorporate more into your listening?






8. A struggle between 2 or more people






9. What are the guidelines for listening?

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10. What are the different styles for handling conflict?






11. An oversimplified and distorted belief about a person or group






12. Harmonious and assertive tone






13. Skills that promote relationships with other people.






14. The medium that carries the message






15. Your message expresses thoughts and feelings clearly and directly w/o making judgements






16. Introducing a new person to a group






17. Doing what needs to be done and doing it withou tbeing told






18. What is the nature of conflict?






19. How conscious you are of your own motivations - thoughts - and feelings






20. Putting up an emotional guard against negative opinion






21. Your ability to understand and manage your own emotions and be sensitive to others emotions






22. Awareness of others perceptions of yourself






23. What nonverbal symbols are best at communicating?






24. 3 approaches of tone






25. What are the 3 parts to the 'I Statement?'






26. Communicating without the use of words






27. Factors that shape our frame of reference






28. What are the unhealthy listening patterns and habits?






29. Stress key words - not confusing or complicated






30. What % of communication is language?






31. What question helps you be more aware?






32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






33. Hallway






34. Proper handshake






35. What % of communication is nonverbal?






36. Give whole story - don't leave out info






37. What % of communication is paralanguage?






38. Basics of tact and courtesy






39. Communicating with words






40. Showing people they are important to you






41. Training of oneself; correction or regulation of oneself for improvement






42. Steps to good professional communication






43. Nonassertive

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44. The principles of conduct that govern a group or society






45. Cardinal rule of conflict

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46. Following a strict code of conduct or standard of values






47. Your conscious read of others thoughts and feelings






48. Anything that distracts






49. Handling problems and criticism gracefully and maturely






50. Criticism expressed in a way that threatens the other person (retaliate)