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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having good manners in your dealing with people.
feedback
Quickest way to break up a conversation
frame of reference
etiquette
2. What question helps you be more aware?
clear - complete - concise - considerate
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
message
3. Factors that shape our frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison
self concept
age - experiences - money - culture - education - religion
4. Steps to good professional communication
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
5. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
cowardly agression
accountability .
team
clean up
6. A group of people from different departments or areas working together.
discrimination
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Why?
7. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information
language is symbolic
8. Cardinal rule of conflict
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9. Doing what needs to be done and doing it withou tbeing told
Quickest way to break up a conversation
clean up
initiative
self esteem
10. Associated meaning
message
cowardly agression
connotation
ability to read others perceptions of you
11. Stress key words - not confusing or complicated
feedback
Clear
initiative
reflected appraisal and direct comparison
12. A ________________ can be the difference between understanding and not
punctual
piece of information
connotation
worry about location - timing - tone
13. ABCs for giving directions
clear - complete - concise - considerate
initiative
feedback
ethics
14. The principles of conduct that govern a group or society
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
interpersonal skills
ethics
38%
15. Interrupting others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
16. Introducing a new person to a group
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
17. Give whole story - don't leave out info
Complete
encoding
direct comparison
language is subjective
18. Your conscious read of others thoughts and feelings
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
others awareness
professionalism
self-discipline (control)
19. An oversimplified and distorted belief about a person or group
non-assertion
stereotype
Why?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
20. _______________ criticism is presented in a way that can help you learn and grow.
encoding
language is subjective
constructive
feedback
21. Hunger
language is symbolic
clear - complete - concise - considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise
22. What are the different kinds of intimacy?
piece of information
mediation
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
23. What % of communication is nonverbal?
55%
direct agression
mediation
accountability .
24. Showing people they are important to you
mediation
empathic listening: listening with a desire to understand
eye contact - handshake - proper intro - respect - include all
frame of reference
25. What are the 3 codes used to express thoughts and feelings?
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self awareness
26. What nonverbal symbols are best at communicating?
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity
27. Putting message in sending form
self awareness
reflected appraisal and direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
28. How conscious you are of your own motivations - thoughts - and feelings
channel
self awareness
Quickest way to break up a conversation
communication
29. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
30. How is our self concept developed?
Complete
negative
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison
31. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
if you have to be right - you won't handle conflict well
indirect communication
32. What are the 3 parts to the 'I Statement?'
eye contact - extend hand first - offer firm but relaxed grip
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved
33. Conversation killers
talk too much about self - talk too little - interrupt others
etiquette
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
34. What % of communication is paralanguage?
38%
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
decoding
35. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
piece of information
self esteem
language is subjective
36. What you're going through when you're trying to interpret
be quick to listen and slow to speak - listen to understand
decoding
Clear
eye contact - handshake - proper intro - respect - include all
37. What is the healthy listening habit?
empathic listening: listening with a desire to understand
worry about location - timing - tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships
38. Skills that promote relationships with other people.
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills
leadership
stereotype
39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
age - experiences - money - culture - education - religion
tact
if you have to be right - you won't handle conflict well
mediation
40. What are the guidelines for listening?
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41. The intended meaning of the communication sent
reflected appraisal
agressive - nonassertive - assertive
leadership
message
42. Same words may be interpreted differently than you meant
language is subjective
noise
conflict
Complete
43. Harmonious and assertive tone
emotional intelligence EQ
tone - people skills - respecting others differently
38%
location - timing - intensity - relationships
44. How is verbal communication both a bridge and a barrier?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Concise
Why?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
45. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
direct comparison
46. What % of communication is language?
7%
decoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
assertion
47. Communicating with words
verbal
noise
non-assertion
emotional intelligence EQ
48. Be brief and to the point
location - timing - intensity - relationships
be quick to listen and slow to speak - listen to understand
language is subjective
Concise
49. What are the unhealthy listening patterns and habits?
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
initiative
50. We compare our weaknesses with others strengths (causes inferiority)
language is subjective
be quick to listen and slow to speak - listen to understand
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)