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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hallway
others awareness
frame of reference
external noise
55%
2. Harmonious and assertive tone
direct agression
location - timing - intensity - relationships
indirect communication
piece of information
3. Factors that shape EQ
direct comparison
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
4. How is our self concept developed?
professionalism
Concise
reflected appraisal and direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
5. _______________ criticism is presented in a way that can help you learn and grow.
constructive
clean up
location - timing - intensity - relationships
Quickest way to break up a conversation
6. Steps to good professional communication
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
connotation
ethics
7. It takes a lot longer to _____ a relational mess then it does to prevent one
age - experiences - money - culture - education - religion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
clean up
8. Speak to issue w/o raising hostility (you help someone come to a conclusion)
defensiveness
piece of information
ability to read others perceptions of you
indirect communication
9. Showing people they are important to you
conflict
7%
ethics
eye contact - handshake - proper intro - respect - include all
10. Basics of tact and courtesy
external noise
tone - people skills - respecting others differently
eye contact - handshake - proper intro - respect - include all
piece of information
11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
encoding
Quickest way to break up a conversation
discrimination
mediation
12. Your message expresses thoughts and feelings clearly and directly w/o making judgements
encoding
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
13. Say something behind back
Complete
cowardly agression
cross-functional team
etiquette
14. What nonverbal symbols are best at communicating?
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Concise
15. Being on time
punctual
clean up
connotation
verbal
16. Hunger
55%
language is subjective
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise
17. Nonassertive
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18. Proper handshake
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
worry about location - timing - tone
19. What you're going through when you're trying to interpret
non-assertion - direct agression - cowards agression - indirect communication - assertion
Complete
professionalism
decoding
20. Effective communication basics
tact
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation
frame of reference
21. Criticism expressed in a way that threatens the other person (retaliate)
self concept
leadership
direct agression
channel
22. ABCs for giving directions
decoding
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate
23. Factors that shape our frame of reference
conflict
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion
constructive
24. Give whole story - don't leave out info
handshake - eye contact - introduction - stopping own conversation
eye contact - extend hand first - offer firm but relaxed grip
Complete
Concise
25. Be brief and to the point
age - experiences - money - culture - education - religion
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
internal noise
26. Communicating without the use of words
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
non-verbal communication
27. Your conscious read of others thoughts and feelings
cross-functional team
punctual
others awareness
communication
28. How conscious you are of your own motivations - thoughts - and feelings
message
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
55%
self awareness
29. What is the healthy listening habit?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
30. What is the nature of conflict?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
discrimination
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
31. An oversimplified and distorted belief about a person or group
accountability .
stereotype
Concise
tone - people skills - respecting others differently
32. A ________________ can be the difference between understanding and not
self esteem
piece of information
etiquette
non-assertion - direct agression - cowards agression - indirect communication - assertion
33. A listerner's response that tells a sender that the message is understood
non-verbal communication
constructive
feedback
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
34. Your ability to understand and manage your own emotions and be sensitive to others emotions
leadership
discrimination
frame of reference
emotional intelligence EQ
35. Putting up an emotional guard against negative opinion
self awareness
defensiveness
38%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
36. Inspiring and influencing others - setting your actions as example - knowing where to go...
message
integrity
self esteem
leadership
37. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
agressive - nonassertive - assertive
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
38. What are the guidelines for listening?
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39. Training of oneself; correction or regulation of oneself for improvement
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self-discipline (control)
Clear
40. Associated meaning
leadership
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
41. The intended meaning of the communication sent
frame of reference
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
message
7%
42. The medium that carries the message
channel
talk too much about self - talk too little - interrupt others
indirect communication
clear - complete - concise - considerate
43. 3 approaches of tone
ability to read others perceptions of you
agressive - nonassertive - assertive
conflict
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
44. What are the 3 parts to the 'I Statement?'
initiative
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
45. Putting message in sending form
indirect communication
professionalism
encoding
location - timing - intensity - relationships
46. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
others awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
47. A group of people from different departments or areas working together.
emotional intelligence EQ
location - timing - intensity - relationships
external noise
cross-functional team
48. We compare our weaknesses with others strengths (causes inferiority)
message
worry about location - timing - tone
age - experiences - money - culture - education - religion
direct comparison
49. Evaluations of self worth (how you feel about these qualities)
Concise
self esteem
stereotype
clear - complete - concise - considerate
50. What are the different styles for handling conflict?
self concept
punctual
tact
non-assertion - direct agression - cowards agression - indirect communication - assertion