Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which 2 guidelines for listening would you choose to incorporate more into your listening?






2. How is verbal communication both a bridge and a barrier?






3. The symbol reflects our understanding (we see a chair we know its a chair)






4. Aggressive


5. Self concept that reflects the way we believe others see us






6. Same words may be interpreted differently than you meant






7. What are the different kinds of intimacy?






8. What % of communication is paralanguage?






9. Associated meaning






10. Background of communication that influences how people interpret the message






11. Effective communication basics






12. Communicating with words






13. Awareness of others perceptions of yourself






14. Factors that shape EQ






15. Doing what needs to be done and doing it withou tbeing told






16. ABCs for giving directions






17. How conscious you are of your own motivations - thoughts - and feelings






18. What are the 3 parts to the 'I Statement?'






19. Give whole story - don't leave out info






20. What % of communication is language?






21. Your ability to understand and manage your own emotions and be sensitive to others emotions






22. Handling problems and criticism gracefully and maturely






23. The principles of conduct that govern a group or society






24. Putting message in sending form






25. Having good manners in your dealing with people.






26. Not constructive or helpful






27. A group of people from different departments or areas working together.






28. The ability to say and do things in a way that will not offend another person






29. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






30. We compare our weaknesses with others strengths (causes inferiority)






31. Making introductions






32. Nonassertive


33. A struggle between 2 or more people






34. 3 approaches of tone






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. What is the nature of conflict?






37. Anything that distracts






38. Your conscious read of others thoughts and feelings






39. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






40. Evaluations of self worth (how you feel about these qualities)






41. What are the different styles for handling conflict?






42. A listerner's response that tells a sender that the message is understood






43. Inspiring and influencing others - setting your actions as example - knowing where to go...






44. Receiving criticism


45. Putting up an emotional guard against negative opinion






46. Factors that shape our frame of reference






47. Interrupting others






48. Steps to good professional communication






49. Basics of tact and courtesy






50. The intended meaning of the communication sent