SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating without the use of words
team
non-verbal communication
frame of reference
reflected appraisal and direct comparison
2. Receiving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
3. What are the different kinds of intimacy?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
conflict
4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
internal noise
ethics
self concept
others awareness
5. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
external noise
etiquette
eye contact - handshake - proper intro - respect - include all
6. Inspiring and influencing others - setting your actions as example - knowing where to go...
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
mediation
leadership
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7. Handling problems and criticism gracefully and maturely
location - timing - intensity - relationships
Why?
professionalism
55%
8. Be brief and to the point
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise
Quickest way to break up a conversation
integrity
9. Conversation killers
self esteem
team
talk too much about self - talk too little - interrupt others
initiative
10. 3 approaches of tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
agressive - nonassertive - assertive
tact
Why?
11. 4 types of love in the greek language
clean up
ability to read others perceptions of you
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
12. Evaluations of self worth (how you feel about these qualities)
decoding
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
13. A struggle between 2 or more people
mediation
direct comparison
conflict
agressive - nonassertive - assertive
14. Say something behind back
Quickest way to break up a conversation
noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
15. Introducing a new person to a group
reflected appraisal and direct comparison
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism
16. Awareness of others perceptions of yourself
55%
decoding
ability to read others perceptions of you
negative
17. The ability to say and do things in a way that will not offend another person
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact
age - experiences - money - culture - education - religion
accountability .
18. A group of people from different departments or areas working together.
self awareness
professionalism
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
19. ABCs for giving directions
worry about location - timing - tone
team
defensiveness
clear - complete - concise - considerate
20. What is the nature of conflict?
talk too much about self - talk too little - interrupt others
cowardly agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
21. The principles of conduct that govern a group or society
etiquette
ethics
mediation
reflected appraisal and direct comparison
22. Showing people they are important to you
language is subjective
eye contact - handshake - proper intro - respect - include all
self awareness
be quick to listen and slow to speak - listen to understand
23. We compare our weaknesses with others strengths (causes inferiority)
tact
self esteem
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
24. Your ability to understand and manage your own emotions and be sensitive to others emotions
assertion
Complete
connotation
emotional intelligence EQ
25. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
7%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
26. Stress key words - not confusing or complicated
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
Clear
27. The intended meaning of the communication sent
leadership
7%
message
verbal
28. A ________________ can be the difference between understanding and not
constructive
piece of information
Why?
reflected appraisal
29. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
30. What are the unhealthy listening patterns and habits?
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
31. Doing what needs to be done and doing it withou tbeing told
initiative
connotation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone
32. Putting message in sending form
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - handshake - proper intro - respect - include all
encoding
mediation
33. Following a strict code of conduct or standard of values
self concept
others awareness
handshake - eye contact - introduction - stopping own conversation
integrity
34. What % of communication is nonverbal?
38%
communication
55%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
35. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
decoding
integrity
conflict
communication
36. Interrupting others
Quickest way to break up a conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
37. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
interpersonal skills
38. Hallway
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
constructive
39. Your conscious read of others thoughts and feelings
others awareness
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
40. Same words may be interpreted differently than you meant
language is subjective
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
cross-functional team
41. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
Why?
non-verbal communication
initiative
42. A listerner's response that tells a sender that the message is understood
professionalism
clear - complete - concise - considerate
feedback
internal noise
43. Associated meaning
connotation
frame of reference
initiative
Concise
44. Effective communication basics
tact
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
45. Factors that shape our frame of reference
Complete
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
age - experiences - money - culture - education - religion
non-assertion
46. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clear - complete - concise - considerate
47. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
48. What % of communication is language?
38%
7%
decoding
55%
49. Hunger
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
others awareness
internal noise
50. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
be quick to listen and slow to speak - listen to understand