Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self concept
emotional intelligence EQ
piece of information
assertion

2. Anything that distracts
noise
team
38%
Clear

3. How is our self concept developed?
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
leadership

4. Putting message in sending form
negative
stereotype
cross-functional team
encoding

5. Doing what needs to be done and doing it withou tbeing told
initiative
language is subjective
ability to read others perceptions of you
external noise

6. Harmonious and assertive tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team
location - timing - intensity - relationships

7. Willingness to take credit and blame for actions
accountability .
eye contact - extend hand first - offer firm but relaxed grip
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ethics

8. Associated meaning
tone - people skills - respecting others differently
discrimination
Clear
connotation

9. The medium that carries the message
direct comparison
channel
reflected appraisal
constructive

10. Inspiring and influencing others - setting your actions as example - knowing where to go...
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
non-assertion
leadership

11. What is the healthy listening habit?
emotional intelligence EQ
reflected appraisal
empathic listening: listening with a desire to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

12. Conversation killers
Quickest way to break up a conversation
mediation
internal noise
talk too much about self - talk too little - interrupt others

13. Receiving criticism
clear - complete - concise - considerate
38%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

14. A listerner's response that tells a sender that the message is understood
direct comparison
feedback
channel
message

15. Making introductions
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

16. Giving criticism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
cowardly agression
etiquette

17. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
emotional intelligence EQ
noise
talk too much about self - talk too little - interrupt others
communication

19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
age - experiences - money - culture - education - religion
others awareness
verbal

20. A ________________ can be the difference between understanding and not
feedback
language is symbolic
integrity
piece of information

21. Aggressive
location - timing - intensity - relationships
Complete
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
etiquette

22. It takes a lot longer to _____ a relational mess then it does to prevent one
leadership
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal
clean up

23. Your conscious read of others thoughts and feelings
others awareness
channel
conflict
external noise

24. Factors that shape EQ
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel
location - timing - intensity - relationships

25. The unwillingness to express thoughts and feelings in a conflict (you run)
Clear
tact
non-assertion
self concept

26. Communicating with words
assertion
others awareness
verbal
tone - people skills - respecting others differently

27. Introducing a new person to a group
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is symbolic
tact

28. A group of people from different departments or areas working together.
defensiveness
tone - people skills - respecting others differently
cross-functional team
38%

29. Criticism expressed in a way that threatens the other person (retaliate)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct agression
Concise
defensiveness

30. Nonassertive
direct agression
agressive - nonassertive - assertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct comparison

31. Considerate
worry about location - timing - tone
conflict
leadership
accountability .

32. Background of communication that influences how people interpret the message
indirect communication
talk too much about self - talk too little - interrupt others
clean up
frame of reference

33. Be brief and to the point
Concise
ethics
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

34. What are the unhealthy listening patterns and habits?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7%
eye contact - extend hand first - offer firm but relaxed grip
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

35. What are the guidelines for listening?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
internal noise
38%
clean up

36. Being on time
discrimination
self awareness
assertion
punctual

37. How is verbal communication both a bridge and a barrier?
empathic listening: listening with a desire to understand
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
indirect communication

38. Same words may be interpreted differently than you meant
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Why?
language is subjective

39. Stress key words - not confusing or complicated
internal noise
Clear
leadership
be quick to listen and slow to speak - listen to understand

40. Communicating without the use of words
clean up
non-verbal communication
location - timing - intensity - relationships
self esteem

41. _______________ criticism is presented in a way that can help you learn and grow.
tone - people skills - respecting others differently
constructive
cowardly agression
non-verbal communication

42. What are the 3 codes used to express thoughts and feelings?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise

43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
7%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
assertion

44. Following a strict code of conduct or standard of values
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
message

45. What question helps you be more aware?
stereotype
Why?
age - experiences - money - culture - education - religion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

46. Interrupting others
eye contact - handshake - proper intro - respect - include all
leadership
team
Quickest way to break up a conversation

47. Training of oneself; correction or regulation of oneself for improvement
punctual
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference
self-discipline (control)

48. Skills that promote relationships with other people.
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
interpersonal skills

49. Putting up an emotional guard against negative opinion
Complete
tone - people skills - respecting others differently
internal noise
defensiveness

50. What are the different kinds of intimacy?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

Test your basic knowledge |

People Skills

13 Skills Types | 550 Pages | Only $9.95 | PDF / EPub, Kindle Ready

Top Scores

Link to This Test

Related Subjects