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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your message expresses thoughts and feelings clearly and directly w/o making judgements
punctual
assertion
Clear
be quick to listen and slow to speak - listen to understand

2. Conversation killers
defensiveness
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
decoding

3. What is the healthy listening habit?
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
empathic listening: listening with a desire to understand

4. Skills that promote relationships with other people.
interpersonal skills
external noise
frame of reference
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

5. The symbol reflects our understanding (we see a chair we know its a chair)
self concept
Quickest way to break up a conversation
clear - complete - concise - considerate
language is symbolic

6. Willingness to take credit and blame for actions
accountability .
reflected appraisal
stereotype
talk too much about self - talk too little - interrupt others

7. A ________________ can be the difference between understanding and not
piece of information
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
integrity

8. Harmonious and assertive tone
feedback
location - timing - intensity - relationships
Quickest way to break up a conversation
38%

9. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
verbal
clear - complete - concise - considerate
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

10. Steps to good professional communication
clean up
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
tone - people skills - handshakes - eye contact - keeping everyone involved

11. What % of communication is language?
punctual
non-verbal communication
7%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

12. Making introductions
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
indirect communication
stereotype

13. Factors that shape EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
non-verbal communication

14. Be brief and to the point
Concise
interpersonal skills
feedback
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

15. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
worry about location - timing - tone
team
empathic listening: listening with a desire to understand
others awareness

16. Training of oneself; correction or regulation of oneself for improvement
reflected appraisal
be quick to listen and slow to speak - listen to understand
self-discipline (control)
non-verbal communication

17. A group of people from different departments or areas working together.
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
piece of information
cross-functional team

18. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
self esteem
clear - complete - concise - considerate
discrimination
mediation

19. Putting message in sending form
reflected appraisal and direct comparison
encoding
ability to read others perceptions of you
emotional intelligence EQ

20. Background of communication that influences how people interpret the message
frame of reference
constructive
Why?
connotation

21. Receiving criticism

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22. The medium that carries the message
empathic listening: listening with a desire to understand
channel
clean up
external noise

23. Giving criticism

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24. Having good manners in your dealing with people.
mediation
Complete
etiquette
agressive - nonassertive - assertive

25. Hunger
internal noise
stereotype
team
tact

26. Factors that shape our frame of reference
leadership
ethics
age - experiences - money - culture - education - religion
encoding

27. What are the 3 parts to the 'I Statement?'
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

28. Interrupting others
integrity
reflected appraisal
agressive - nonassertive - assertive
Quickest way to break up a conversation

29. Communicating without the use of words
empathic listening: listening with a desire to understand
non-verbal communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

30. We compare our weaknesses with others strengths (causes inferiority)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
negative
direct comparison
accountability .

31. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
agressive - nonassertive - assertive

32. A listerner's response that tells a sender that the message is understood
piece of information
professionalism
7%
feedback

33. Self concept that reflects the way we believe others see us
reflected appraisal
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

34. What you're going through when you're trying to interpret
tone - people skills - respecting others differently
decoding
professionalism
encoding

35. Considerate
internal noise
worry about location - timing - tone
initiative
others awareness

36. Criticism expressed in a way that threatens the other person (retaliate)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference

37. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently
clear - complete - concise - considerate

38. Your ability to understand and manage your own emotions and be sensitive to others emotions
noise
emotional intelligence EQ
worry about location - timing - tone
conflict

39. Effective communication basics
Concise
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

40. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
connotation
conflict
ethics

41. Communicating with words
assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
conflict
verbal

42. An oversimplified and distorted belief about a person or group
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stereotype
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

43. Which 2 guidelines for listening would you choose to incorporate more into your listening?
indirect communication
tact
decoding
be quick to listen and slow to speak - listen to understand

44. Aggressive

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45. How is our self concept developed?
reflected appraisal and direct comparison
be quick to listen and slow to speak - listen to understand
stereotype
self esteem

46. Putting up an emotional guard against negative opinion
worry about location - timing - tone
accountability .
communication
defensiveness

47. ABCs for giving directions
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
clear - complete - concise - considerate
channel

48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
emotional intelligence EQ
self concept

49. It takes a lot longer to _____ a relational mess then it does to prevent one
channel
clean up
non-assertion
discrimination

50. _______________ criticism is presented in a way that can help you learn and grow.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-verbal communication
cross-functional team
constructive

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