Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium that carries the message






2. Hallway






3. Be brief and to the point






4. Not constructive or helpful






5. A group of people from different departments or areas working together.






6. Awareness of others perceptions of yourself






7. What nonverbal symbols are best at communicating?






8. What is the nature of conflict?






9. Self concept that reflects the way we believe others see us






10. Being on time






11. Factors that shape our frame of reference






12. Background of communication that influences how people interpret the message






13. Making introductions






14. What are the unhealthy listening patterns and habits?






15. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






16. What are the guidelines for listening?

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17. Communicating without the use of words






18. Steps to good professional communication






19. The symbol reflects our understanding (we see a chair we know its a chair)






20. What are the 3 codes used to express thoughts and feelings?






21. A struggle between 2 or more people






22. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






23. What % of communication is language?






24. Stress key words - not confusing or complicated






25. Your message expresses thoughts and feelings clearly and directly w/o making judgements






26. Say something behind back






27. Willingness to take credit and blame for actions






28. 3 approaches of tone






29. Conversation killers






30. Putting up an emotional guard against negative opinion






31. Which 2 guidelines for listening would you choose to incorporate more into your listening?






32. Considerate






33. Anything that distracts






34. How is verbal communication both a bridge and a barrier?






35. What are the different styles for handling conflict?






36. Receiving criticism

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37. It takes a lot longer to _____ a relational mess then it does to prevent one






38. Putting message in sending form






39. A ________________ can be the difference between understanding and not






40. Introducing a new person to a group






41. Interrupting others






42. A listerner's response that tells a sender that the message is understood






43. What are the different kinds of intimacy?






44. What is the healthy listening habit?






45. Factors that shape EQ






46. The ability to say and do things in a way that will not offend another person






47. Following a strict code of conduct or standard of values






48. Give whole story - don't leave out info






49. Giving criticism

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50. Evaluations of self worth (how you feel about these qualities)