Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the healthy listening habit?
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

2. 3 approaches of tone
eye contact - handshake - proper intro - respect - include all
Clear
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
agressive - nonassertive - assertive

3. Skills that promote relationships with other people.
eye contact - handshake - proper intro - respect - include all
interpersonal skills
empathic listening: listening with a desire to understand
clean up

4. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding
stereotype
emotional intelligence EQ

5. Basics of tact and courtesy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
tone - people skills - respecting others differently
piece of information

6. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

7. An oversimplified and distorted belief about a person or group
verbal
stereotype
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity

8. What are the 3 codes used to express thoughts and feelings?
professionalism
discrimination
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

9. ABCs for giving directions
mediation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
emotional intelligence EQ
clear - complete - concise - considerate

10. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
55%
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

11. Handling problems and criticism gracefully and maturely
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clear - complete - concise - considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism

12. Background of communication that influences how people interpret the message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
frame of reference
initiative

13. Interrupting others
tact
Quickest way to break up a conversation
self-discipline (control)
self awareness

14. Self concept that reflects the way we believe others see us
piece of information
reflected appraisal
Why?
etiquette

15. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
feedback
accountability .
cowardly agression

16. Training of oneself; correction or regulation of oneself for improvement
reflected appraisal
tone - people skills - respecting others differently
self-discipline (control)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

17. Communicating without the use of words
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication
clear - complete - concise - considerate

18. A listerner's response that tells a sender that the message is understood
cross-functional team
feedback
others awareness
negative

19. Having good manners in your dealing with people.
etiquette
decoding
reflected appraisal and direct comparison
cross-functional team

20. Hallway
external noise
conflict
noise
non-verbal communication

21. Evaluations of self worth (how you feel about these qualities)
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
eye contact - extend hand first - offer firm but relaxed grip

22. Following a strict code of conduct or standard of values
tone - people skills - handshakes - eye contact - keeping everyone involved
integrity
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding

23. Factors that shape our frame of reference
emotional intelligence EQ
age - experiences - money - culture - education - religion
empathic listening: listening with a desire to understand
tone - people skills - respecting others differently

24. What % of communication is paralanguage?
eye contact - handshake - proper intro - respect - include all
message
38%
leadership

25. Considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
38%
cross-functional team
worry about location - timing - tone

26. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
ethics
decoding
Clear
mediation

27. What is the nature of conflict?
direct agression
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

28. The ability to say and do things in a way that will not offend another person
encoding
tact
worry about location - timing - tone
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

29. Inspiring and influencing others - setting your actions as example - knowing where to go...
Clear
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
55%

30. Say something behind back
channel
ability to read others perceptions of you
language is subjective
cowardly agression

31. Give whole story - don't leave out info
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete
self-discipline (control)
eye contact - extend hand first - offer firm but relaxed grip

32. What % of communication is language?
7%
language is symbolic
non-verbal communication
Concise

33. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Quickest way to break up a conversation
integrity
indirect communication
mediation

34. Putting up an emotional guard against negative opinion
emotional intelligence EQ
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion - direct agression - cowards agression - indirect communication - assertion

35. Your conscious read of others thoughts and feelings
ability to read others perceptions of you
location - timing - intensity - relationships
others awareness
encoding

36. Introducing a new person to a group
mediation
connotation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

37. Your ability to understand and manage your own emotions and be sensitive to others emotions
Why?
38%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ

38. What are the unhealthy listening patterns and habits?
etiquette
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
empathic listening: listening with a desire to understand

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
language is symbolic
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative
self concept

40. Proper handshake
accountability .
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
eye contact - extend hand first - offer firm but relaxed grip

41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
constructive
communication
talk too much about self - talk too little - interrupt others
encoding

42. It takes a lot longer to _____ a relational mess then it does to prevent one
constructive
clean up
frame of reference
ability to read others perceptions of you

43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved

44. Putting message in sending form
external noise
others awareness
empathic listening: listening with a desire to understand
encoding

45. The unwillingness to express thoughts and feelings in a conflict (you run)
stereotype
mediation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion

46. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
empathic listening: listening with a desire to understand
clear - complete - concise - considerate
team
conflict

47. Communicating with words
7%
accountability .
discrimination
verbal

48. Same words may be interpreted differently than you meant
language is subjective
encoding
Complete
cross-functional team

49. Effective communication basics
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback

50. What % of communication is nonverbal?
mediation
55%
reflected appraisal and direct comparison
non-verbal communication