Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your ability to understand and manage your own emotions and be sensitive to others emotions






2. ABCs for giving directions






3. Give whole story - don't leave out info






4. What % of communication is nonverbal?






5. Your message expresses thoughts and feelings clearly and directly w/o making judgements






6. Anything that distracts






7. A listerner's response that tells a sender that the message is understood






8. Associated meaning






9. Being on time






10. What question helps you be more aware?






11. A struggle between 2 or more people






12. What are the 3 parts to the 'I Statement?'






13. Conversation killers






14. Harmonious and assertive tone






15. Factors that shape our frame of reference






16. Training of oneself; correction or regulation of oneself for improvement






17. 3 approaches of tone






18. 4 types of love in the greek language






19. Basics of tact and courtesy






20. What is the healthy listening habit?






21. _______________ criticism is presented in a way that can help you learn and grow.






22. Putting message in sending form






23. Receiving criticism

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24. Hunger






25. What is the nature of conflict?






26. Awareness of others perceptions of yourself






27. What nonverbal symbols are best at communicating?






28. How conscious you are of your own motivations - thoughts - and feelings






29. Cardinal rule of conflict

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30. Proper handshake






31. The symbol reflects our understanding (we see a chair we know its a chair)






32. Inspiring and influencing others - setting your actions as example - knowing where to go...






33. Steps to good professional communication






34. What are the unhealthy listening patterns and habits?






35. Same words may be interpreted differently than you meant






36. How is our self concept developed?






37. Say something behind back






38. Nonassertive

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39. It takes a lot longer to _____ a relational mess then it does to prevent one






40. Having good manners in your dealing with people.






41. Criticism expressed in a way that threatens the other person (retaliate)






42. The ability to say and do things in a way that will not offend another person






43. What are the 3 codes used to express thoughts and feelings?






44. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






45. Interrupting others






46. The intended meaning of the communication sent






47. How is verbal communication both a bridge and a barrier?






48. Evaluations of self worth (how you feel about these qualities)






49. Self concept that reflects the way we believe others see us






50. Following a strict code of conduct or standard of values