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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. We compare our weaknesses with others strengths (causes inferiority)
initiative
direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - handshake - proper intro - respect - include all
2. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
3. How is verbal communication both a bridge and a barrier?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
accountability .
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
4. Interrupting others
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
38%
non-assertion
Quickest way to break up a conversation
5. Background of communication that influences how people interpret the message
frame of reference
38%
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
cowardly agression
team
mediation
encoding
7. The intended meaning of the communication sent
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand
be quick to listen and slow to speak - listen to understand
8. What are the different kinds of intimacy?
tone - people skills - respecting others differently
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
empathic listening: listening with a desire to understand
9. Stress key words - not confusing or complicated
ability to read others perceptions of you
Clear
integrity
Complete
10. Inspiring and influencing others - setting your actions as example - knowing where to go...
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
leadership
conflict
38%
11. Anything that distracts
non-assertion
leadership
noise
tone - people skills - respecting others differently
12. A group of people from different departments or areas working together.
reflected appraisal and direct comparison
language is symbolic
emotional intelligence EQ
cross-functional team
13. The medium that carries the message
channel
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
14. Aggressive
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15. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype
16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
non-verbal communication
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
17. Considerate
message
worry about location - timing - tone
reflected appraisal
integrity
18. Hallway
external noise
7%
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
19. Nonassertive
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20. What you're going through when you're trying to interpret
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
21. 3 approaches of tone
clear - complete - concise - considerate
professionalism
eye contact - handshake - proper intro - respect - include all
agressive - nonassertive - assertive
22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
internal noise
integrity
discrimination
language is subjective
23. Same words may be interpreted differently than you meant
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication
eye contact - handshake - proper intro - respect - include all
language is subjective
24. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
ethics
stereotype
25. Conversation killers
talk too much about self - talk too little - interrupt others
connotation
clear - complete - concise - considerate
message
26. Putting message in sending form
encoding
38%
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion
27. Criticism expressed in a way that threatens the other person (retaliate)
discrimination
direct agression
constructive
if you have to be right - you won't handle conflict well
28. Cardinal rule of conflict
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29. A ________________ can be the difference between understanding and not
piece of information
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
30. A struggle between 2 or more people
if you have to be right - you won't handle conflict well
Concise
conflict
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
31. Which 2 guidelines for listening would you choose to incorporate more into your listening?
connotation
direct agression
be quick to listen and slow to speak - listen to understand
tone - people skills - respecting others differently
32. Your conscious read of others thoughts and feelings
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
33. Your message expresses thoughts and feelings clearly and directly w/o making judgements
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
emotional intelligence EQ
assertion
external noise
34. Receiving criticism
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35. Handling problems and criticism gracefully and maturely
constructive
Quickest way to break up a conversation
professionalism
self concept
36. _______________ criticism is presented in a way that can help you learn and grow.
if you have to be right - you won't handle conflict well
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression
37. Not constructive or helpful
eye contact - extend hand first - offer firm but relaxed grip
negative
indirect communication
channel
38. What % of communication is language?
language is symbolic
location - timing - intensity - relationships
7%
internal noise
39. Having good manners in your dealing with people.
etiquette
age - experiences - money - culture - education - religion
accountability .
punctual
40. A listerner's response that tells a sender that the message is understood
location - timing - intensity - relationships
self concept
Clear
feedback
41. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal and direct comparison
self esteem
professionalism
42. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
43. Making introductions
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently
44. Following a strict code of conduct or standard of values
integrity
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact
45. What are the different styles for handling conflict?
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective
46. It takes a lot longer to _____ a relational mess then it does to prevent one
stereotype
age - experiences - money - culture - education - religion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up
47. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
if you have to be right - you won't handle conflict well
Clear
clean up
48. Associated meaning
55%
ability to read others perceptions of you
tone - people skills - respecting others differently
connotation
49. Hunger
channel
non-verbal communication
self concept
internal noise
50. 4 types of love in the greek language
communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication
conflict
