Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Harmonious and assertive tone
agressive - nonassertive - assertive
professionalism
location - timing - intensity - relationships
38%

2. 3 approaches of tone
agressive - nonassertive - assertive
clean up
Concise
constructive

3. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism
eye contact - handshake - proper intro - respect - include all
internal noise

4. The principles of conduct that govern a group or society
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics
worry about location - timing - tone

5. Self concept that reflects the way we believe others see us
reflected appraisal
location - timing - intensity - relationships
verbal
external noise

6. Basics of tact and courtesy
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

7. What are the different styles for handling conflict?
emotional intelligence EQ
age - experiences - money - culture - education - religion
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion

8. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
age - experiences - money - culture - education - religion
discrimination
decoding
channel

9. Communicating with words
encoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
verbal
conflict

10. Your ability to understand and manage your own emotions and be sensitive to others emotions
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
team
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ

11. What nonverbal symbols are best at communicating?
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others

12. A struggle between 2 or more people
conflict
initiative
talk too much about self - talk too little - interrupt others
stereotype

13. Giving criticism

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14. 4 types of love in the greek language
decoding
non-assertion
stereotype
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

15. Hunger
internal noise
cowardly agression
7%
self-discipline (control)

16. Awareness of others perceptions of yourself
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
be quick to listen and slow to speak - listen to understand
defensiveness

17. Background of communication that influences how people interpret the message
noise
be quick to listen and slow to speak - listen to understand
encoding
frame of reference

18. An oversimplified and distorted belief about a person or group
stereotype
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise

19. What % of communication is paralanguage?
non-assertion - direct agression - cowards agression - indirect communication - assertion
38%
cowardly agression
self-discipline (control)

20. Your message expresses thoughts and feelings clearly and directly w/o making judgements
reflected appraisal and direct comparison
leadership
etiquette
assertion

21. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently

22. How is our self concept developed?
Clear
feedback
language is subjective
reflected appraisal and direct comparison

23. How is verbal communication both a bridge and a barrier?
accountability .
clean up
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

24. What is the nature of conflict?
tone - people skills - handshakes - eye contact - keeping everyone involved
7%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
conflict

25. What % of communication is nonverbal?
punctual
reflected appraisal and direct comparison
frame of reference
55%

26. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive
if you have to be right - you won't handle conflict well
stereotype

27. Skills that promote relationships with other people.
defensiveness
leadership
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
interpersonal skills

28. ABCs for giving directions
constructive
55%
clear - complete - concise - considerate
noise

29. What are the 3 parts to the 'I Statement?'
agressive - nonassertive - assertive
mediation
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

30. Putting message in sending form
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding

31. What are the guidelines for listening?

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32. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-assertion
communication
external noise
reflected appraisal

33. Evaluations of self worth (how you feel about these qualities)
self esteem
piece of information
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
interpersonal skills

34. Handling problems and criticism gracefully and maturely
cross-functional team
Concise
self esteem
professionalism

35. Being on time
punctual
negative
initiative
self awareness

36. Factors that shape our frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
age - experiences - money - culture - education - religion
reflected appraisal and direct comparison

37. Showing people they are important to you
tone - people skills - respecting others differently
language is symbolic
eye contact - handshake - proper intro - respect - include all
self-discipline (control)

38. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
tact

39. What % of communication is language?
self-discipline (control)
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding

40. What are the different kinds of intimacy?
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

41. Associated meaning
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette
38%
connotation

42. Having good manners in your dealing with people.
initiative
etiquette
age - experiences - money - culture - education - religion
Concise

43. The medium that carries the message
Quickest way to break up a conversation
self concept
channel
stereotype

44. Considerate
team
worry about location - timing - tone
communication
cross-functional team

45. Hallway
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise
ethics

46. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
reflected appraisal and direct comparison
language is subjective
team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

47. Following a strict code of conduct or standard of values
integrity
stereotype
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
empathic listening: listening with a desire to understand

48. What is the healthy listening habit?
empathic listening: listening with a desire to understand
55%
Concise
etiquette

49. Effective communication basics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved

50. Willingness to take credit and blame for actions
worry about location - timing - tone
location - timing - intensity - relationships
internal noise
accountability .