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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Introducing a new person to a group
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation
2. It takes a lot longer to _____ a relational mess then it does to prevent one
Quickest way to break up a conversation
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression
3. Criticism expressed in a way that threatens the other person (retaliate)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
reflected appraisal
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
4. The medium that carries the message
channel
reflected appraisal
verbal
noise
5. How is verbal communication both a bridge and a barrier?
Why?
self concept
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Clear
6. How conscious you are of your own motivations - thoughts - and feelings
language is symbolic
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7. Awareness of others perceptions of yourself
conflict
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
feedback
8. Hallway
self-discipline (control)
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
9. ABCs for giving directions
clear - complete - concise - considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
worry about location - timing - tone
Clear
10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal
clear - complete - concise - considerate
11. Effective communication basics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
mediation
12. A ________________ can be the difference between understanding and not
piece of information
location - timing - intensity - relationships
non-verbal communication
Why?
13. Not constructive or helpful
ability to read others perceptions of you
clean up
negative
indirect communication
14. A struggle between 2 or more people
conflict
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
etiquette
15. Making introductions
negative
self esteem
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
16. Factors that shape EQ
eye contact - handshake - proper intro - respect - include all
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
decoding
17. What are the 3 codes used to express thoughts and feelings?
Clear
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
18. Proper handshake
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
eye contact - extend hand first - offer firm but relaxed grip
19. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
20. What are the different styles for handling conflict?
worry about location - timing - tone
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
others awareness
21. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
negative
empathic listening: listening with a desire to understand
55%
22. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
23. Receiving criticism
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24. Being on time
conflict
Clear
punctual
cowardly agression
25. Having good manners in your dealing with people.
feedback
self esteem
talk too much about self - talk too little - interrupt others
etiquette
26. Handling problems and criticism gracefully and maturely
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
direct comparison
professionalism
27. Be brief and to the point
talk too much about self - talk too little - interrupt others
leadership
Concise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
28. What are the guidelines for listening?
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29. A listerner's response that tells a sender that the message is understood
negative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback
etiquette
30. What are the 3 parts to the 'I Statement?'
decoding
verbal
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
31. 3 approaches of tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive
agressive - nonassertive - assertive
direct comparison
32. Say something behind back
Complete
reflected appraisal
external noise
cowardly agression
33. Background of communication that influences how people interpret the message
self awareness
language is symbolic
channel
frame of reference
34. Communicating without the use of words
non-verbal communication
decoding
agressive - nonassertive - assertive
reflected appraisal
35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
message
mediation
Quickest way to break up a conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
36. Skills that promote relationships with other people.
Concise
interpersonal skills
negative
non-verbal communication
37. What % of communication is paralanguage?
reflected appraisal
38%
if you have to be right - you won't handle conflict well
interpersonal skills
38. What are the unhealthy listening patterns and habits?
7%
mediation
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
39. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation
40. What is the nature of conflict?
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
41. Putting message in sending form
interpersonal skills
encoding
team
age - experiences - money - culture - education - religion
42. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
self-discipline (control)
message
conflict
43. Conversation killers
conflict
location - timing - intensity - relationships
others awareness
talk too much about self - talk too little - interrupt others
44. What % of communication is nonverbal?
55%
tact
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
45. A group of people from different departments or areas working together.
message
team
cross-functional team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
46. _______________ criticism is presented in a way that can help you learn and grow.
integrity
worry about location - timing - tone
professionalism
constructive
47. What you're going through when you're trying to interpret
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
channel
48. Self concept that reflects the way we believe others see us
stereotype
others awareness
reflected appraisal
self esteem
49. Speak to issue w/o raising hostility (you help someone come to a conclusion)
interpersonal skills
self awareness
indirect communication
communication
50. What is the healthy listening habit?
handshake - eye contact - introduction - stopping own conversation
mediation
empathic listening: listening with a desire to understand
professionalism
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