Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The symbol reflects our understanding (we see a chair we know its a chair)






2. What are the guidelines for listening?

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3. Inspiring and influencing others - setting your actions as example - knowing where to go...






4. A listerner's response that tells a sender that the message is understood






5. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






6. Basics of tact and courtesy






7. Which 2 guidelines for listening would you choose to incorporate more into your listening?






8. Having good manners in your dealing with people.






9. What nonverbal symbols are best at communicating?






10. What are the different styles for handling conflict?






11. What is the nature of conflict?






12. Background of communication that influences how people interpret the message






13. Communicating with words






14. What % of communication is nonverbal?






15. What % of communication is language?






16. Skills that promote relationships with other people.






17. Your ability to understand and manage your own emotions and be sensitive to others emotions






18. Your conscious read of others thoughts and feelings






19. _______________ criticism is presented in a way that can help you learn and grow.






20. Doing what needs to be done and doing it withou tbeing told






21. Considerate






22. What are the 3 codes used to express thoughts and feelings?






23. Evaluations of self worth (how you feel about these qualities)






24. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






25. Cardinal rule of conflict

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26. Factors that shape our frame of reference






27. Stress key words - not confusing or complicated






28. Harmonious and assertive tone






29. Being on time






30. We compare our weaknesses with others strengths (causes inferiority)






31. What % of communication is paralanguage?






32. Conversation killers






33. What are the unhealthy listening patterns and habits?






34. 4 types of love in the greek language






35. The ability to say and do things in a way that will not offend another person






36. Training of oneself; correction or regulation of oneself for improvement






37. Awareness of others perceptions of yourself






38. Aggressive

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39. Proper handshake






40. The medium that carries the message






41. A struggle between 2 or more people






42. It takes a lot longer to _____ a relational mess then it does to prevent one






43. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






44. Speak to issue w/o raising hostility (you help someone come to a conclusion)






45. How conscious you are of your own motivations - thoughts - and feelings






46. Associated meaning






47. 3 approaches of tone






48. Not constructive or helpful






49. ABCs for giving directions






50. Self concept that reflects the way we believe others see us