Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How conscious you are of your own motivations - thoughts - and feelings






2. How is verbal communication both a bridge and a barrier?






3. Steps to good professional communication






4. Doing what needs to be done and doing it withou tbeing told






5. What are the 3 codes used to express thoughts and feelings?






6. Criticism expressed in a way that threatens the other person (retaliate)






7. ABCs for giving directions






8. A listerner's response that tells a sender that the message is understood






9. Not constructive or helpful






10. Putting message in sending form






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. Communicating with words






13. What % of communication is nonverbal?






14. The unwillingness to express thoughts and feelings in a conflict (you run)






15. Give whole story - don't leave out info






16. An oversimplified and distorted belief about a person or group






17. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






18. Willingness to take credit and blame for actions






19. Basics of tact and courtesy






20. The ability to say and do things in a way that will not offend another person






21. What are the 3 parts to the 'I Statement?'






22. 4 types of love in the greek language






23. It takes a lot longer to _____ a relational mess then it does to prevent one






24. Awareness of others perceptions of yourself






25. Your ability to understand and manage your own emotions and be sensitive to others emotions






26. A group of people from different departments or areas working together.






27. Making introductions






28. Stress key words - not confusing or complicated






29. What are the unhealthy listening patterns and habits?






30. Anything that distracts






31. Being on time






32. Harmonious and assertive tone






33. Showing people they are important to you






34. Training of oneself; correction or regulation of oneself for improvement






35. What are the different kinds of intimacy?






36. Conversation killers






37. Self concept that reflects the way we believe others see us






38. Handling problems and criticism gracefully and maturely






39. What % of communication is language?






40. Factors that shape our frame of reference






41. Your conscious read of others thoughts and feelings






42. Cardinal rule of conflict

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43. Receiving criticism

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44. Aggressive

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45. Hallway






46. The intended meaning of the communication sent






47. What is the healthy listening habit?






48. What are the different styles for handling conflict?






49. Communicating without the use of words






50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action