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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
2. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
punctual
team
indirect communication
3. Background of communication that influences how people interpret the message
Why?
punctual
frame of reference
noise
4. Which 2 guidelines for listening would you choose to incorporate more into your listening?
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
indirect communication
channel
5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
frame of reference
self concept
connotation
7%
6. Stress key words - not confusing or complicated
Clear
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7. Your conscious read of others thoughts and feelings
reflected appraisal
punctual
leadership
others awareness
8. Self concept that reflects the way we believe others see us
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal
professionalism
9. The intended meaning of the communication sent
channel
leadership
frame of reference
message
10. Cardinal rule of conflict
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11. 4 types of love in the greek language
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation
channel
12. Harmonious and assertive tone
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete
location - timing - intensity - relationships
55%
13. How conscious you are of your own motivations - thoughts - and feelings
if you have to be right - you won't handle conflict well
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
38%
self awareness
14. Communicating without the use of words
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cross-functional team
non-verbal communication
38%
15. An oversimplified and distorted belief about a person or group
stereotype
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
16. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
indirect communication
17. A listerner's response that tells a sender that the message is understood
discrimination
channel
feedback
non-assertion
18. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
connotation
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination
19. Be brief and to the point
Complete
external noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise
20. Steps to good professional communication
leadership
handshake - eye contact - introduction - stopping own conversation
eye contact - extend hand first - offer firm but relaxed grip
initiative
21. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
conflict
reflected appraisal and direct comparison
accountability .
22. Skills that promote relationships with other people.
mediation
cowardly agression
cross-functional team
interpersonal skills
23. Putting message in sending form
location - timing - intensity - relationships
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
encoding
24. Evaluations of self worth (how you feel about these qualities)
55%
message
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
25. The unwillingness to express thoughts and feelings in a conflict (you run)
reflected appraisal and direct comparison
non-assertion
leadership
agressive - nonassertive - assertive
26. Effective communication basics
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved
interpersonal skills
direct agression
27. Nonassertive
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28. The medium that carries the message
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct agression
channel
tone - people skills - respecting others differently
29. Associated meaning
connotation
55%
worry about location - timing - tone
piece of information
30. Interrupting others
discrimination
Quickest way to break up a conversation
7%
talk too much about self - talk too little - interrupt others
31. Willingness to take credit and blame for actions
direct agression
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .
32. What question helps you be more aware?
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
Why?
33. Training of oneself; correction or regulation of oneself for improvement
if you have to be right - you won't handle conflict well
punctual
self-discipline (control)
ability to read others perceptions of you
34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
indirect communication
35. Aggressive
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36. A ________________ can be the difference between understanding and not
indirect communication
if you have to be right - you won't handle conflict well
piece of information
etiquette
37. Say something behind back
negative
decoding
cowardly agression
leadership
38. What % of communication is language?
leadership
constructive
professionalism
7%
39. The principles of conduct that govern a group or society
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics
language is symbolic
verbal
40. Doing what needs to be done and doing it withou tbeing told
professionalism
initiative
agressive - nonassertive - assertive
ability to read others perceptions of you
41. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
empathic listening: listening with a desire to understand
frame of reference
Complete
42. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation
43. What % of communication is nonverbal?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
44. What nonverbal symbols are best at communicating?
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
Concise
45. ABCs for giving directions
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clear - complete - concise - considerate
46. Same words may be interpreted differently than you meant
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective
self-discipline (control)
communication
47. Hunger
internal noise
language is subjective
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ
48. What are the different kinds of intimacy?
self esteem
Clear
accountability .
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
49. The ability to say and do things in a way that will not offend another person
Quickest way to break up a conversation
indirect communication
tact
handshake - eye contact - introduction - stopping own conversation
50. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand