Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The ability to say and do things in a way that will not offend another person
Quickest way to break up a conversation
self-discipline (control)
verbal
tact

2. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
talk too much about self - talk too little - interrupt others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

3. 3 approaches of tone
agressive - nonassertive - assertive
interpersonal skills
age - experiences - money - culture - education - religion
stereotype

4. Harmonious and assertive tone
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
location - timing - intensity - relationships
team

5. How is verbal communication both a bridge and a barrier?
direct comparison
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Why?

6. Steps to good professional communication
55%
handshake - eye contact - introduction - stopping own conversation
constructive
decoding

7. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
constructive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
agressive - nonassertive - assertive

8. What question helps you be more aware?
noise
Why?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
worry about location - timing - tone

9. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
integrity
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

10. What are the different kinds of intimacy?
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

11. Receiving criticism

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12. Give whole story - don't leave out info
Complete
handshake - eye contact - introduction - stopping own conversation
non-assertion
constructive

13. Training of oneself; correction or regulation of oneself for improvement
reflected appraisal
language is symbolic
self-discipline (control)
interpersonal skills

14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
indirect communication

15. Be brief and to the point
Concise
tone - people skills - respecting others differently
team
38%

16. Stress key words - not confusing or complicated
Clear
handshake - eye contact - introduction - stopping own conversation
accountability .
feedback

17. What you're going through when you're trying to interpret
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
others awareness

18. Willingness to take credit and blame for actions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills
Quickest way to break up a conversation
accountability .

19. What are the 3 parts to the 'I Statement?'
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
internal noise

20. A ________________ can be the difference between understanding and not
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self esteem
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

21. A group of people from different departments or areas working together.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete
cross-functional team
tone - people skills - respecting others differently

22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
frame of reference
self-discipline (control)
interpersonal skills
communication

23. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
accountability .
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

24. Proper handshake
internal noise
eye contact - extend hand first - offer firm but relaxed grip
55%
Quickest way to break up a conversation

25. Background of communication that influences how people interpret the message
frame of reference
connotation
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Being on time
punctual
eye contact - extend hand first - offer firm but relaxed grip
talk too much about self - talk too little - interrupt others
feedback

27. How conscious you are of your own motivations - thoughts - and feelings
interpersonal skills
message
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

28. Following a strict code of conduct or standard of values
direct comparison
defensiveness
integrity
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

29. It takes a lot longer to _____ a relational mess then it does to prevent one
direct comparison
Concise
team
clean up

30. Hallway
external noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation
empathic listening: listening with a desire to understand

31. Your conscious read of others thoughts and feelings
constructive
Clear
initiative
others awareness

32. Factors that shape EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
handshake - eye contact - introduction - stopping own conversation

33. Factors that shape our frame of reference
cross-functional team
discrimination
age - experiences - money - culture - education - religion
tone - people skills - respecting others differently

34. Evaluations of self worth (how you feel about these qualities)
direct comparison
self esteem
be quick to listen and slow to speak - listen to understand
self concept

35. What % of communication is paralanguage?
language is subjective
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently

36. An oversimplified and distorted belief about a person or group
self awareness
stereotype
accountability .
Clear

37. What are the different styles for handling conflict?
if you have to be right - you won't handle conflict well
empathic listening: listening with a desire to understand
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion

38. Putting message in sending form
38%
punctual
encoding
empathic listening: listening with a desire to understand

39. What is the healthy listening habit?
empathic listening: listening with a desire to understand
38%
direct comparison
non-assertion

40. Self concept that reflects the way we believe others see us
conflict
Why?
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

41. Considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
worry about location - timing - tone

42. Giving criticism

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43. Putting up an emotional guard against negative opinion
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion
defensiveness

44. What nonverbal symbols are best at communicating?
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

45. Conversation killers
ethics
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
initiative

46. Criticism expressed in a way that threatens the other person (retaliate)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback
direct agression
mediation

47. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
emotional intelligence EQ
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference

48. _______________ criticism is presented in a way that can help you learn and grow.
others awareness
constructive
clean up
indirect communication

49. Communicating with words
verbal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

50. Making introductions
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise
self awareness