Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Stress key words - not confusing or complicated
if you have to be right - you won't handle conflict well
integrity
Clear
etiquette

2. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
leadership
cowardly agression

3. What is the nature of conflict?
noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
accountability .

4. Evaluations of self worth (how you feel about these qualities)
self awareness
handshake - eye contact - introduction - stopping own conversation
self esteem
7%

5. Which 2 guidelines for listening would you choose to incorporate more into your listening?
direct agression
if you have to be right - you won't handle conflict well
be quick to listen and slow to speak - listen to understand
self awareness

6. Anything that distracts
noise
decoding
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

7. Associated meaning
stereotype
mediation
connotation
tact

8. The unwillingness to express thoughts and feelings in a conflict (you run)
team
non-assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

9. What % of communication is language?
clear - complete - concise - considerate
external noise
non-assertion
7%

10. _______________ criticism is presented in a way that can help you learn and grow.
tone - people skills - handshakes - eye contact - keeping everyone involved
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clear - complete - concise - considerate
constructive

11. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
initiative

12. Nonassertive

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13. Interrupting others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Quickest way to break up a conversation
internal noise

14. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
piece of information
reflected appraisal and direct comparison

15. Showing people they are important to you
self esteem
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - handshake - proper intro - respect - include all

16. The medium that carries the message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
channel
tact

17. What are the different styles for handling conflict?
frame of reference
55%
clean up
non-assertion - direct agression - cowards agression - indirect communication - assertion

18. We compare our weaknesses with others strengths (causes inferiority)
age - experiences - money - culture - education - religion
integrity
Clear
direct comparison

19. ABCs for giving directions
clear - complete - concise - considerate
direct agression
ability to read others perceptions of you
if you have to be right - you won't handle conflict well

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
verbal
non-assertion
defensiveness
indirect communication

21. Communicating with words
indirect communication
accountability .
verbal
tact

22. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved

23. Steps to good professional communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

24. Doing what needs to be done and doing it withou tbeing told
initiative
constructive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
defensiveness

25. What are the 3 codes used to express thoughts and feelings?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
interpersonal skills
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Cardinal rule of conflict

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27. Putting message in sending form
accountability .
encoding
Clear
cross-functional team

28. How conscious you are of your own motivations - thoughts - and feelings
punctual
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
noise
self awareness

29. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette
message
handshake - eye contact - introduction - stopping own conversation

30. Communicating without the use of words
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
internal noise

31. The ability to say and do things in a way that will not offend another person
tact
communication
piece of information
self esteem

32. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding
stereotype
integrity

33. What nonverbal symbols are best at communicating?
be quick to listen and slow to speak - listen to understand
reflected appraisal
conflict
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

34. What question helps you be more aware?
Why?
language is symbolic
age - experiences - money - culture - education - religion
etiquette

35. The symbol reflects our understanding (we see a chair we know its a chair)
cowardly agression
mediation
assertion
language is symbolic

36. Aggressive

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37. A ________________ can be the difference between understanding and not
piece of information
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand

38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
indirect communication
leadership
mediation

39. Putting up an emotional guard against negative opinion
connotation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all
defensiveness

40. Handling problems and criticism gracefully and maturely
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism

41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
communication
external noise

42. 4 types of love in the greek language
accountability .
clear - complete - concise - considerate
team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

43. A group of people from different departments or areas working together.
cross-functional team
stereotype
noise
initiative

44. Give whole story - don't leave out info
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)
noise
Complete

45. The intended meaning of the communication sent
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships

46. What you're going through when you're trying to interpret
tone - people skills - handshakes - eye contact - keeping everyone involved
defensiveness
decoding
Concise

47. Basics of tact and courtesy
tone - people skills - respecting others differently
feedback
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism

48. Willingness to take credit and blame for actions
if you have to be right - you won't handle conflict well
accountability .
age - experiences - money - culture - education - religion
communication

49. Giving criticism

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50. What are the different kinds of intimacy?
tone - people skills - handshakes - eye contact - keeping everyone involved
internal noise
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy