Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conversation killers
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion
direct agression
talk too much about self - talk too little - interrupt others

2. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
team
mediation
feedback
external noise

3. Same words may be interpreted differently than you meant
language is subjective
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .
worry about location - timing - tone

4. What % of communication is nonverbal?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Why?
55%
reflected appraisal and direct comparison

5. Interrupting others
Quickest way to break up a conversation
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

6. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
mediation
stereotype
negative

7. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
clean up
Complete
connotation

8. What are the guidelines for listening?

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9. ABCs for giving directions
interpersonal skills
clear - complete - concise - considerate
indirect communication
assertion

10. Anything that distracts
internal noise
language is subjective
noise
self-discipline (control)

11. Making introductions
direct agression
worry about location - timing - tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all

12. Give whole story - don't leave out info
Complete
Clear
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression

13. Being on time
punctual
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation

14. Communicating with words
if you have to be right - you won't handle conflict well
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
verbal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

15. Considerate
worry about location - timing - tone
external noise
accountability .
agressive - nonassertive - assertive

16. Willingness to take credit and blame for actions
handshake - eye contact - introduction - stopping own conversation
accountability .
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

17. What nonverbal symbols are best at communicating?
mediation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

18. We compare our weaknesses with others strengths (causes inferiority)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise
ethics
direct comparison

19. Putting up an emotional guard against negative opinion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
etiquette
constructive
defensiveness

20. Following a strict code of conduct or standard of values
conflict
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
integrity

21. The ability to say and do things in a way that will not offend another person
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
tact
empathic listening: listening with a desire to understand

22. Skills that promote relationships with other people.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
interpersonal skills

23. Your conscious read of others thoughts and feelings
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
noise

24. Criticism expressed in a way that threatens the other person (retaliate)
location - timing - intensity - relationships
empathic listening: listening with a desire to understand
self awareness
direct agression

25. Giving criticism

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26. Which 2 guidelines for listening would you choose to incorporate more into your listening?
language is subjective
mediation
be quick to listen and slow to speak - listen to understand
non-verbal communication

27. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

28. Communicating without the use of words
non-verbal communication
punctual
direct agression
38%

29. What you're going through when you're trying to interpret
decoding
eye contact - extend hand first - offer firm but relaxed grip
be quick to listen and slow to speak - listen to understand
integrity

30. What are the 3 codes used to express thoughts and feelings?
reflected appraisal
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

31. Not constructive or helpful
ability to read others perceptions of you
negative
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

32. Nonassertive

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33. Receiving criticism

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34. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is symbolic
connotation
decoding

35. Awareness of others perceptions of yourself
ability to read others perceptions of you
others awareness
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ

36. Self concept that reflects the way we believe others see us
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone

37. Inspiring and influencing others - setting your actions as example - knowing where to go...
Quickest way to break up a conversation
worry about location - timing - tone
tone - people skills - respecting others differently
leadership

38. Handling problems and criticism gracefully and maturely
professionalism
punctual
interpersonal skills
verbal

39. The medium that carries the message
be quick to listen and slow to speak - listen to understand
channel
feedback
non-assertion

40. Hallway
external noise
internal noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand

41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self-discipline (control)
assertion
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

42. What are the different styles for handling conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
language is subjective
non-assertion - direct agression - cowards agression - indirect communication - assertion

43. Basics of tact and courtesy
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
accountability .
tone - people skills - respecting others differently

44. What is the healthy listening habit?
internal noise
message
self concept
empathic listening: listening with a desire to understand

45. What % of communication is language?
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
Clear

46. Factors that shape our frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
direct agression
age - experiences - money - culture - education - religion
connotation

47. The unwillingness to express thoughts and feelings in a conflict (you run)
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
agressive - nonassertive - assertive
non-assertion

48. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
conflict
initiative
communication

49. Say something behind back
message
cowardly agression
worry about location - timing - tone
assertion

50. It takes a lot longer to _____ a relational mess then it does to prevent one
Concise
language is symbolic
clean up
direct comparison