Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers to obvious but it re-enforces your understanding as you take the test each time.
1. What are the 3 parts to the 'I Statement?'






2. We compare our weaknesses with others strengths (causes inferiority)






3. 4 types of love in the greek language






4. Putting message in sending form






5. What question helps you be more aware?






6. A listerner's response that tells a sender that the message is understood






7. Speak to issue w/o raising hostility (you help someone come to a conclusion)






8. Hunger






9. What is the healthy listening habit?






10. Be brief and to the point






11. Criticism expressed in a way that threatens the other person (retaliate)






12. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






13. Showing people they are important to you






14. Making introductions






15. What are the different styles for handling conflict?






16. What is the nature of conflict?






17. Inspiring and influencing others - setting your actions as example - knowing where to go...






18. What % of communication is language?






19. Evaluations of self worth (how you feel about these qualities)






20. Being on time






21. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






22. Steps to good professional communication






23. An oversimplified and distorted belief about a person or group






24. Not constructive or helpful






25. Factors that shape our frame of reference






26. Your message expresses thoughts and feelings clearly and directly w/o making judgements






27. The unwillingness to express thoughts and feelings in a conflict (you run)






28. Associated meaning






29. Conversation killers






30. Which 2 guidelines for listening would you choose to incorporate more into your listening?






31. It takes a lot longer to _____ a relational mess then it does to prevent one






32. What are the 3 codes used to express thoughts and feelings?






33. A ________________ can be the difference between understanding and not






34. Following a strict code of conduct or standard of values






35. Your ability to understand and manage your own emotions and be sensitive to others emotions






36. Aggressive






37. A struggle between 2 or more people






38. Doing what needs to be done and doing it withou tbeing told






39. What are the different kinds of intimacy?






40. What % of communication is nonverbal?






41. The medium that carries the message






42. How is verbal communication both a bridge and a barrier?






43. Stress key words - not confusing or complicated






44. Cardinal rule of conflict






45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






46. What % of communication is paralanguage?






47. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






48. The principles of conduct that govern a group or society






49. Hallway






50. Receiving criticism