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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your message expresses thoughts and feelings clearly and directly w/o making judgements






2. Conversation killers






3. What is the healthy listening habit?






4. Skills that promote relationships with other people.






5. The symbol reflects our understanding (we see a chair we know its a chair)






6. Willingness to take credit and blame for actions






7. A ________________ can be the difference between understanding and not






8. Harmonious and assertive tone






9. What nonverbal symbols are best at communicating?






10. Steps to good professional communication






11. What % of communication is language?






12. Making introductions






13. Factors that shape EQ






14. Be brief and to the point






15. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






16. Training of oneself; correction or regulation of oneself for improvement






17. A group of people from different departments or areas working together.






18. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






19. Putting message in sending form






20. Background of communication that influences how people interpret the message






21. Receiving criticism

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22. The medium that carries the message






23. Giving criticism

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24. Having good manners in your dealing with people.






25. Hunger






26. Factors that shape our frame of reference






27. What are the 3 parts to the 'I Statement?'






28. Interrupting others






29. Communicating without the use of words






30. We compare our weaknesses with others strengths (causes inferiority)






31. Proper handshake






32. A listerner's response that tells a sender that the message is understood






33. Self concept that reflects the way we believe others see us






34. What you're going through when you're trying to interpret






35. Considerate






36. Criticism expressed in a way that threatens the other person (retaliate)






37. Basics of tact and courtesy






38. Your ability to understand and manage your own emotions and be sensitive to others emotions






39. Effective communication basics






40. What are the different styles for handling conflict?






41. Communicating with words






42. An oversimplified and distorted belief about a person or group






43. Which 2 guidelines for listening would you choose to incorporate more into your listening?






44. Aggressive

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45. How is our self concept developed?






46. Putting up an emotional guard against negative opinion






47. ABCs for giving directions






48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






49. It takes a lot longer to _____ a relational mess then it does to prevent one






50. _______________ criticism is presented in a way that can help you learn and grow.







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