Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a strict code of conduct or standard of values






2. Say something behind back






3. A group of people from different departments or areas working together.






4. What question helps you be more aware?






5. How is our self concept developed?






6. It takes a lot longer to _____ a relational mess then it does to prevent one






7. Making introductions






8. Anything that distracts






9. Your ability to understand and manage your own emotions and be sensitive to others emotions






10. Background of communication that influences how people interpret the message






11. Willingness to take credit and blame for actions






12. Considerate






13. 3 approaches of tone






14. Be brief and to the point






15. Aggressive


16. Handling problems and criticism gracefully and maturely






17. Effective communication basics






18. Speak to issue w/o raising hostility (you help someone come to a conclusion)






19. Interrupting others






20. How conscious you are of your own motivations - thoughts - and feelings






21. The unwillingness to express thoughts and feelings in a conflict (you run)






22. What % of communication is nonverbal?






23. We compare our weaknesses with others strengths (causes inferiority)






24. What are the different styles for handling conflict?






25. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






26. Your conscious read of others thoughts and feelings






27. Giving criticism


28. What are the different kinds of intimacy?






29. Hunger






30. What you're going through when you're trying to interpret






31. Putting message in sending form






32. Communicating without the use of words






33. Cardinal rule of conflict


34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






35. What nonverbal symbols are best at communicating?






36. Your message expresses thoughts and feelings clearly and directly w/o making judgements






37. Which 2 guidelines for listening would you choose to incorporate more into your listening?






38. Doing what needs to be done and doing it withou tbeing told






39. Same words may be interpreted differently than you meant






40. A ________________ can be the difference between understanding and not






41. Having good manners in your dealing with people.






42. Self concept that reflects the way we believe others see us






43. What is the healthy listening habit?






44. Steps to good professional communication






45. Skills that promote relationships with other people.






46. The symbol reflects our understanding (we see a chair we know its a chair)






47. Basics of tact and courtesy






48. Stress key words - not confusing or complicated






49. Nonassertive


50. Criticism expressed in a way that threatens the other person (retaliate)