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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3 approaches of tone
mediation
non-assertion
agressive - nonassertive - assertive
self-discipline (control)
2. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal
38%
initiative
3. Communicating without the use of words
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-verbal communication
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
4. What are the different styles for handling conflict?
external noise
etiquette
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
5. How is our self concept developed?
reflected appraisal and direct comparison
Why?
indirect communication
handshake - eye contact - introduction - stopping own conversation
6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
punctual
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
team
cross-functional team
7. Doing what needs to be done and doing it withou tbeing told
defensiveness
initiative
talk too much about self - talk too little - interrupt others
communication
8. Speak to issue w/o raising hostility (you help someone come to a conclusion)
worry about location - timing - tone
indirect communication
discrimination
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
9. The intended meaning of the communication sent
interpersonal skills
message
external noise
emotional intelligence EQ
10. Giving criticism
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11. The ability to say and do things in a way that will not offend another person
tact
ability to read others perceptions of you
accountability .
be quick to listen and slow to speak - listen to understand
12. Inspiring and influencing others - setting your actions as example - knowing where to go...
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
integrity
leadership
13. A listerner's response that tells a sender that the message is understood
feedback
assertion
agressive - nonassertive - assertive
Clear
14. What % of communication is language?
negative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
7%
Clear
15. Being on time
punctual
noise
empathic listening: listening with a desire to understand
self-discipline (control)
16. Evaluations of self worth (how you feel about these qualities)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
if you have to be right - you won't handle conflict well
self esteem
ability to read others perceptions of you
17. The principles of conduct that govern a group or society
ethics
38%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
team
18. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
19. Be brief and to the point
direct agression
Concise
reflected appraisal
channel
20. What is the healthy listening habit?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand
encoding
agressive - nonassertive - assertive
21. What are the 3 parts to the 'I Statement?'
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
22. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
cross-functional team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
23. Awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion
Clear
ability to read others perceptions of you
24. Which 2 guidelines for listening would you choose to incorporate more into your listening?
etiquette
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
25. Making introductions
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all
stereotype
26. Hallway
external noise
ethics
indirect communication
others awareness
27. A group of people from different departments or areas working together.
team
cross-functional team
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
28. What nonverbal symbols are best at communicating?
non-assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
emotional intelligence EQ
tact
29. Factors that shape EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal
30. What is the nature of conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
31. Background of communication that influences how people interpret the message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
frame of reference
integrity
32. Showing people they are important to you
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - respecting others differently
eye contact - handshake - proper intro - respect - include all
33. Basics of tact and courtesy
direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - respecting others differently
conflict
34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics
35. Skills that promote relationships with other people.
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
agressive - nonassertive - assertive
36. Cardinal rule of conflict
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37. A struggle between 2 or more people
conflict
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
handshake - eye contact - introduction - stopping own conversation
38. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Quickest way to break up a conversation
ethics
eye contact - extend hand first - offer firm but relaxed grip
39. Stress key words - not confusing or complicated
interpersonal skills
constructive
Clear
7%
40. 4 types of love in the greek language
Concise
Complete
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
41. Not constructive or helpful
eye contact - extend hand first - offer firm but relaxed grip
initiative
negative
self awareness
42. Criticism expressed in a way that threatens the other person (retaliate)
be quick to listen and slow to speak - listen to understand
frame of reference
non-assertion
direct agression
43. Give whole story - don't leave out info
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cowardly agression
Complete
integrity
44. _______________ criticism is presented in a way that can help you learn and grow.
stereotype
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
team
constructive
45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
cross-functional team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
46. Considerate
external noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
worry about location - timing - tone
clear - complete - concise - considerate
47. How conscious you are of your own motivations - thoughts - and feelings
ethics
self awareness
discrimination
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
48. ABCs for giving directions
clear - complete - concise - considerate
channel
others awareness
mediation
49. Self concept that reflects the way we believe others see us
piece of information
reflected appraisal
ethics
empathic listening: listening with a desire to understand
50. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
constructive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication