Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form






2. What % of communication is paralanguage?






3. Not constructive or helpful






4. What are the 3 codes used to express thoughts and feelings?






5. Effective communication basics






6. The symbol reflects our understanding (we see a chair we know its a chair)






7. Showing people they are important to you






8. Nonassertive

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9. What % of communication is language?






10. Skills that promote relationships with other people.






11. The ability to say and do things in a way that will not offend another person






12. How conscious you are of your own motivations - thoughts - and feelings






13. Having good manners in your dealing with people.






14. Associated meaning






15. Give whole story - don't leave out info






16. The medium that carries the message






17. Which 2 guidelines for listening would you choose to incorporate more into your listening?






18. Harmonious and assertive tone






19. Communicating without the use of words






20. Being on time






21. What are the different styles for handling conflict?






22. The unwillingness to express thoughts and feelings in a conflict (you run)






23. The intended meaning of the communication sent






24. Factors that shape EQ






25. Factors that shape our frame of reference






26. Your message expresses thoughts and feelings clearly and directly w/o making judgements






27. Same words may be interpreted differently than you meant






28. A group of people from different departments or areas working together.






29. Receiving criticism

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30. Self concept that reflects the way we believe others see us






31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






32. Giving criticism

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33. How is verbal communication both a bridge and a barrier?






34. Considerate






35. What are the guidelines for listening?

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36. Anything that distracts






37. Criticism expressed in a way that threatens the other person (retaliate)






38. Say something behind back






39. What you're going through when you're trying to interpret






40. What % of communication is nonverbal?






41. Hunger






42. A ________________ can be the difference between understanding and not






43. Doing what needs to be done and doing it withou tbeing told






44. Hallway






45. Willingness to take credit and blame for actions






46. What question helps you be more aware?






47. Evaluations of self worth (how you feel about these qualities)






48. Aggressive

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49. _______________ criticism is presented in a way that can help you learn and grow.






50. Making introductions