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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
handshake - eye contact - introduction - stopping own conversation
self esteem
accountability .

2. A ________________ can be the difference between understanding and not
language is subjective
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

3. Not constructive or helpful
handshake - eye contact - introduction - stopping own conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
negative
self concept

4. ABCs for giving directions
self awareness
clear - complete - concise - considerate
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved

5. Aggressive

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6. Basics of tact and courtesy
decoding
feedback
verbal
tone - people skills - respecting others differently

7. What are the guidelines for listening?

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8. Handling problems and criticism gracefully and maturely
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
be quick to listen and slow to speak - listen to understand

9. Willingness to take credit and blame for actions
connotation
accountability .
defensiveness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

10. Being on time
tone - people skills - respecting others differently
punctual
internal noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

11. Give whole story - don't leave out info
worry about location - timing - tone
Complete
others awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

12. 3 approaches of tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive
others awareness
clean up

13. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
initiative
55%

14. What is the healthy listening habit?
empathic listening: listening with a desire to understand
direct agression
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. Cardinal rule of conflict

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16. Communicating with words
verbal
self esteem
encoding
55%

17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tact
emotional intelligence EQ

18. A struggle between 2 or more people
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Why?
mediation
conflict

19. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
etiquette
negative
location - timing - intensity - relationships

20. Your ability to understand and manage your own emotions and be sensitive to others emotions
55%
tone - people skills - handshakes - eye contact - keeping everyone involved
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ

21. Giving criticism

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22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
assertion
decoding
communication
reflected appraisal and direct comparison

23. An oversimplified and distorted belief about a person or group
clear - complete - concise - considerate
if you have to be right - you won't handle conflict well
stereotype
noise

24. What nonverbal symbols are best at communicating?
handshake - eye contact - introduction - stopping own conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
message
mediation
location - timing - intensity - relationships
Concise

26. Inspiring and influencing others - setting your actions as example - knowing where to go...
decoding
empathic listening: listening with a desire to understand
mediation
leadership

27. A group of people from different departments or areas working together.
cross-functional team
direct agression
Clear
reflected appraisal and direct comparison

28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
initiative
team
piece of information
eye contact - handshake - proper intro - respect - include all

29. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
be quick to listen and slow to speak - listen to understand
initiative
non-assertion

30. Conversation killers
talk too much about self - talk too little - interrupt others
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
self-discipline (control)

31. Proper handshake
self-discipline (control)
agressive - nonassertive - assertive
conflict
eye contact - extend hand first - offer firm but relaxed grip

32. What are the different kinds of intimacy?
agressive - nonassertive - assertive
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

33. Training of oneself; correction or regulation of oneself for improvement
language is symbolic
self-discipline (control)
55%
emotional intelligence EQ

34. Background of communication that influences how people interpret the message
frame of reference
team
Clear
7%

35. Hunger
self-discipline (control)
ethics
internal noise
7%

36. Putting message in sending form
tone - people skills - respecting others differently
piece of information
encoding
indirect communication

37. What is the nature of conflict?
external noise
noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
agressive - nonassertive - assertive

38. What % of communication is paralanguage?
defensiveness
talk too much about self - talk too little - interrupt others
38%
leadership

39. We compare our weaknesses with others strengths (causes inferiority)
connotation
direct comparison
worry about location - timing - tone
self-discipline (control)

40. Doing what needs to be done and doing it withou tbeing told
empathic listening: listening with a desire to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self awareness
initiative

41. The ability to say and do things in a way that will not offend another person
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
noise

42. Skills that promote relationships with other people.
mediation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
internal noise
interpersonal skills

43. Harmonious and assertive tone
location - timing - intensity - relationships
worry about location - timing - tone
leadership
assertion

44. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison
conflict
stereotype

45. Communicating without the use of words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback
non-verbal communication
encoding

46. Introducing a new person to a group
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
constructive
conflict

47. Say something behind back
non-assertion
handshake - eye contact - introduction - stopping own conversation
accountability .
cowardly agression

48. Same words may be interpreted differently than you meant
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is subjective
Clear

49. 4 types of love in the greek language
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip

50. _______________ criticism is presented in a way that can help you learn and grow.
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
constructive
age - experiences - money - culture - education - religion
clean up

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