People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Interrupting others
Quickest way to break up a conversation
noise
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


2. Handling problems and criticism gracefully and maturely
language is subjective
professionalism
worry about location - timing - tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


3. Factors that shape EQ
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?


4. What is the nature of conflict?
interpersonal skills
non-assertion - direct agression - cowards agression - indirect communication - assertion
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


5. Give whole story - don't leave out info
interpersonal skills
decoding
Complete
indirect communication


6. Not constructive or helpful
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
negative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


7. Harmonious and assertive tone
handshake - eye contact - introduction - stopping own conversation
conflict
self esteem
location - timing - intensity - relationships


8. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
Concise
direct agression
clean up


9. Training of oneself; correction or regulation of oneself for improvement
self awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self-discipline (control)
cross-functional team


10. Background of communication that influences how people interpret the message
tone - people skills - respecting others differently
emotional intelligence EQ
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


11. Giving criticism

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12. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
be quick to listen and slow to speak - listen to understand
channel
38%


13. Associated meaning
stereotype
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
be quick to listen and slow to speak - listen to understand


14. Nonassertive

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15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Quickest way to break up a conversation
assertion
feedback
message


16. Willingness to take credit and blame for actions
accountability .
discrimination
55%
agressive - nonassertive - assertive


17. Following a strict code of conduct or standard of values
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
team


18. Communicating with words
verbal
reflected appraisal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently


19. Proper handshake
age - experiences - money - culture - education - religion
reflected appraisal
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


20. 3 approaches of tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clear - complete - concise - considerate


21. What are the unhealthy listening patterns and habits?
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


22. The principles of conduct that govern a group or society
ethics
self awareness
Complete
language is subjective


23. A ________________ can be the difference between understanding and not
verbal
mediation
handshake - eye contact - introduction - stopping own conversation
piece of information


24. Skills that promote relationships with other people.
self esteem
emotional intelligence EQ
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


25. Be brief and to the point
feedback
Concise
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved


26. What % of communication is paralanguage?
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved


27. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
agressive - nonassertive - assertive
clean up
piece of information


28. Basics of tact and courtesy
etiquette
tone - people skills - respecting others differently
ability to read others perceptions of you
cross-functional team


29. We compare our weaknesses with others strengths (causes inferiority)
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
direct comparison


30. Being on time
punctual
professionalism
Quickest way to break up a conversation
empathic listening: listening with a desire to understand


31. Receiving criticism

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32. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
communication


33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
clean up
language is subjective
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept


34. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


35. Same words may be interpreted differently than you meant
direct agression
non-assertion
cowardly agression
language is subjective


36. Conversation killers
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
feedback
talk too much about self - talk too little - interrupt others


37. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - extend hand first - offer firm but relaxed grip
if you have to be right - you won't handle conflict well


38. Aggressive

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39. Hunger
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
eye contact - handshake - proper intro - respect - include all


40. What are the 3 codes used to express thoughts and feelings?
38%
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership


41. How is our self concept developed?
talk too much about self - talk too little - interrupt others
self-discipline (control)
non-assertion
reflected appraisal and direct comparison


42. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
location - timing - intensity - relationships
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


43. Say something behind back
cowardly agression
mediation
feedback
non-assertion


44. A struggle between 2 or more people
message
conflict
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently


45. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team


46. Anything that distracts
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


47. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


48. Putting up an emotional guard against negative opinion
stereotype
non-assertion
Quickest way to break up a conversation
defensiveness


49. What are the guidelines for listening?

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50. Your conscious read of others thoughts and feelings
tone - people skills - respecting others differently
others awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments