Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
frame of reference
reflected appraisal
message

2. An oversimplified and distorted belief about a person or group
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
team
stereotype

3. What are the different styles for handling conflict?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership

4. Doing what needs to be done and doing it withou tbeing told
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
constructive
tact
initiative

5. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
others awareness
agressive - nonassertive - assertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

6. Receiving criticism

7. Giving criticism

8. Basics of tact and courtesy
ability to read others perceptions of you
etiquette
tone - people skills - respecting others differently
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

9. Nonassertive

10. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
integrity
stereotype

11. Anything that distracts
self concept
language is symbolic
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

12. Cardinal rule of conflict

13. What are the 3 codes used to express thoughts and feelings?
external noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
frame of reference
worry about location - timing - tone

14. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
55%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

15. What are the different kinds of intimacy?
ability to read others perceptions of you
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

16. What is the nature of conflict?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team

17. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
team
7%
Complete

18. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
tone - people skills - respecting others differently
team
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

19. Training of oneself; correction or regulation of oneself for improvement
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)
message
internal noise

20. The medium that carries the message
Concise
message
channel
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

21. The intended meaning of the communication sent
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message
channel

22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
piece of information
communication

23. ABCs for giving directions
Clear
punctual
clear - complete - concise - considerate
emotional intelligence EQ

24. Your conscious read of others thoughts and feelings
cross-functional team
others awareness
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

25. A struggle between 2 or more people
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
conflict

26. Conversation killers
noise
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
Quickest way to break up a conversation

27. What you're going through when you're trying to interpret
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
decoding
stereotype
piece of information

28. Communicating without the use of words
non-verbal communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
55%
professionalism

29. What nonverbal symbols are best at communicating?
Concise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
self concept

30. Evaluations of self worth (how you feel about these qualities)
channel
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self esteem
leadership

31. Same words may be interpreted differently than you meant
Quickest way to break up a conversation
reflected appraisal
language is subjective
leadership

32. 4 types of love in the greek language
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships

33. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
conflict

34. Aggressive

35. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
connotation
self esteem

36. Your ability to understand and manage your own emotions and be sensitive to others emotions
eye contact - extend hand first - offer firm but relaxed grip
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ

37. Putting message in sending form
55%
encoding
worry about location - timing - tone
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

38. Communicating with words
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
38%
verbal
Complete

39. What % of communication is nonverbal?
55%
others awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ

40. Be brief and to the point
tact
reflected appraisal and direct comparison
initiative
Concise

41. The ability to say and do things in a way that will not offend another person
clear - complete - concise - considerate
Concise
professionalism
tact

42. The principles of conduct that govern a group or society
tone - people skills - handshakes - eye contact - keeping everyone involved
ethics
clean up
talk too much about self - talk too little - interrupt others

43. How conscious you are of your own motivations - thoughts - and feelings
constructive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self awareness
external noise

44. What question helps you be more aware?
self awareness
tact
mediation
Why?

45. How is verbal communication both a bridge and a barrier?
7%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation

46. Making introductions
worry about location - timing - tone
direct comparison
accountability .
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

47. A ________________ can be the difference between understanding and not
piece of information
internal noise
etiquette
if you have to be right - you won't handle conflict well

48. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
age - experiences - money - culture - education - religion
language is symbolic
Clear

49. 3 approaches of tone
agressive - nonassertive - assertive
language is symbolic
piece of information
interpersonal skills

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
integrity
self-discipline (control)
ethics
discrimination