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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3 approaches of tone
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
agressive - nonassertive - assertive
2. What nonverbal symbols are best at communicating?
non-assertion
reflected appraisal
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
3. What % of communication is paralanguage?
mediation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
38%
age - experiences - money - culture - education - religion
4. Giving criticism
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5. Stress key words - not confusing or complicated
cowardly agression
Clear
constructive
decoding
6. Evaluations of self worth (how you feel about these qualities)
self esteem
punctual
Clear
non-assertion
7. Steps to good professional communication
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation
8. Aggressive
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9. How conscious you are of your own motivations - thoughts - and feelings
mediation
non-assertion
self awareness
38%
10. Your conscious read of others thoughts and feelings
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
11. A struggle between 2 or more people
connotation
channel
tact
conflict
12. Having good manners in your dealing with people.
etiquette
ability to read others perceptions of you
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
13. _______________ criticism is presented in a way that can help you learn and grow.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
negative
constructive
14. Following a strict code of conduct or standard of values
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear
interpersonal skills
15. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
etiquette
worry about location - timing - tone
16. A group of people from different departments or areas working together.
non-verbal communication
eye contact - handshake - proper intro - respect - include all
cross-functional team
Clear
17. Awareness of others perceptions of yourself
ability to read others perceptions of you
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
if you have to be right - you won't handle conflict well
18. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
encoding
eye contact - extend hand first - offer firm but relaxed grip
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
19. Factors that shape our frame of reference
frame of reference
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal
20. ABCs for giving directions
conflict
clear - complete - concise - considerate
direct agression
tone - people skills - respecting others differently
21. Making introductions
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
22. The ability to say and do things in a way that will not offend another person
self-discipline (control)
tact
piece of information
ethics
23. What % of communication is language?
7%
feedback
agressive - nonassertive - assertive
indirect communication
24. Be brief and to the point
Concise
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective
25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships
professionalism
indirect communication
26. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
ethics
eye contact - handshake - proper intro - respect - include all
cross-functional team
27. Nonassertive
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28. It takes a lot longer to _____ a relational mess then it does to prevent one
others awareness
accountability .
self esteem
clean up
29. An oversimplified and distorted belief about a person or group
piece of information
stereotype
etiquette
self awareness
30. Hunger
constructive
internal noise
Concise
handshake - eye contact - introduction - stopping own conversation
31. Which 2 guidelines for listening would you choose to incorporate more into your listening?
clean up
reflected appraisal and direct comparison
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion
32. Communicating with words
verbal
cowardly agression
ability to read others perceptions of you
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
33. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
eye contact - extend hand first - offer firm but relaxed grip
language is symbolic
team
34. Basics of tact and courtesy
feedback
professionalism
tone - people skills - respecting others differently
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
35. A listerner's response that tells a sender that the message is understood
tact
feedback
external noise
integrity
36. Harmonious and assertive tone
if you have to be right - you won't handle conflict well
location - timing - intensity - relationships
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication
37. What % of communication is nonverbal?
ability to read others perceptions of you
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
55%
38. We compare our weaknesses with others strengths (causes inferiority)
team
direct comparison
cowardly agression
professionalism
39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
eye contact - handshake - proper intro - respect - include all
tone - people skills - respecting others differently
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
40. Self concept that reflects the way we believe others see us
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal
41. Skills that promote relationships with other people.
interpersonal skills
external noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
assertion
42. Factors that shape EQ
eye contact - handshake - proper intro - respect - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
piece of information
etiquette
43. Give whole story - don't leave out info
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
feedback
communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - handshake - proper intro - respect - include all
45. Handling problems and criticism gracefully and maturely
team
decoding
professionalism
reflected appraisal
46. What you're going through when you're trying to interpret
talk too much about self - talk too little - interrupt others
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
47. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
ability to read others perceptions of you
external noise
48. Putting up an emotional guard against negative opinion
connotation
defensiveness
language is subjective
talk too much about self - talk too little - interrupt others
49. Training of oneself; correction or regulation of oneself for improvement
tone - people skills - handshakes - eye contact - keeping everyone involved
self-discipline (control)
if you have to be right - you won't handle conflict well
language is subjective
50. The unwillingness to express thoughts and feelings in a conflict (you run)
handshake - eye contact - introduction - stopping own conversation
non-assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal and direct comparison