Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Showing people they are important to you






2. Proper handshake






3. The unwillingness to express thoughts and feelings in a conflict (you run)






4. Having good manners in your dealing with people.






5. Giving criticism


6. Be brief and to the point






7. Communicating without the use of words






8. A listerner's response that tells a sender that the message is understood






9. 3 approaches of tone






10. A struggle between 2 or more people






11. What is the nature of conflict?






12. Give whole story - don't leave out info






13. Your ability to understand and manage your own emotions and be sensitive to others emotions






14. Which 2 guidelines for listening would you choose to incorporate more into your listening?






15. What you're going through when you're trying to interpret






16. A group of people from different departments or areas working together.






17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






18. Communicating with words






19. Say something behind back






20. What are the guidelines for listening?


21. Receiving criticism


22. What are the unhealthy listening patterns and habits?






23. What are the 3 parts to the 'I Statement?'






24. What are the different kinds of intimacy?






25. Criticism expressed in a way that threatens the other person (retaliate)






26. How is verbal communication both a bridge and a barrier?






27. Anything that distracts






28. Cardinal rule of conflict


29. Harmonious and assertive tone






30. Speak to issue w/o raising hostility (you help someone come to a conclusion)






31. Nonassertive


32. Training of oneself; correction or regulation of oneself for improvement






33. What question helps you be more aware?






34. The ability to say and do things in a way that will not offend another person






35. Basics of tact and courtesy






36. Following a strict code of conduct or standard of values






37. An oversimplified and distorted belief about a person or group






38. The symbol reflects our understanding (we see a chair we know its a chair)






39. The intended meaning of the communication sent






40. Steps to good professional communication






41. We compare our weaknesses with others strengths (causes inferiority)






42. What % of communication is paralanguage?






43. Being on time






44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






45. What nonverbal symbols are best at communicating?






46. Putting up an emotional guard against negative opinion






47. Hunger






48. A ________________ can be the difference between understanding and not






49. Introducing a new person to a group






50. Hallway