Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hallway






2. Harmonious and assertive tone






3. Factors that shape EQ






4. How is our self concept developed?






5. _______________ criticism is presented in a way that can help you learn and grow.






6. Steps to good professional communication






7. It takes a lot longer to _____ a relational mess then it does to prevent one






8. Speak to issue w/o raising hostility (you help someone come to a conclusion)






9. Showing people they are important to you






10. Basics of tact and courtesy






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. Your message expresses thoughts and feelings clearly and directly w/o making judgements






13. Say something behind back






14. What nonverbal symbols are best at communicating?






15. Being on time






16. Hunger






17. Nonassertive

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18. Proper handshake






19. What you're going through when you're trying to interpret






20. Effective communication basics






21. Criticism expressed in a way that threatens the other person (retaliate)






22. ABCs for giving directions






23. Factors that shape our frame of reference






24. Give whole story - don't leave out info






25. Be brief and to the point






26. Communicating without the use of words






27. Your conscious read of others thoughts and feelings






28. How conscious you are of your own motivations - thoughts - and feelings






29. What is the healthy listening habit?






30. What is the nature of conflict?






31. An oversimplified and distorted belief about a person or group






32. A ________________ can be the difference between understanding and not






33. A listerner's response that tells a sender that the message is understood






34. Your ability to understand and manage your own emotions and be sensitive to others emotions






35. Putting up an emotional guard against negative opinion






36. Inspiring and influencing others - setting your actions as example - knowing where to go...






37. What are the unhealthy listening patterns and habits?






38. What are the guidelines for listening?

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39. Training of oneself; correction or regulation of oneself for improvement






40. Associated meaning






41. The intended meaning of the communication sent






42. The medium that carries the message






43. 3 approaches of tone






44. What are the 3 parts to the 'I Statement?'






45. Putting message in sending form






46. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






47. A group of people from different departments or areas working together.






48. We compare our weaknesses with others strengths (causes inferiority)






49. Evaluations of self worth (how you feel about these qualities)






50. What are the different styles for handling conflict?