Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
verbal

2. What are the 3 parts to the 'I Statement?'
tact
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
negative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

3. Willingness to take credit and blame for actions
accountability .
communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

4. Effective communication basics
channel
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved

5. Communicating with words
handshake - eye contact - introduction - stopping own conversation
language is symbolic
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
verbal

6. Criticism expressed in a way that threatens the other person (retaliate)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
noise
direct agression

7. Give whole story - don't leave out info
talk too much about self - talk too little - interrupt others
Complete
feedback
tone - people skills - respecting others differently

8. The principles of conduct that govern a group or society
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics
if you have to be right - you won't handle conflict well

9. Showing people they are important to you
integrity
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all

10. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
eye contact - extend hand first - offer firm but relaxed grip
feedback

11. Associated meaning
be quick to listen and slow to speak - listen to understand
connotation
indirect communication
eye contact - handshake - proper intro - respect - include all

12. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
clean up
decoding
Concise

14. What are the 3 codes used to express thoughts and feelings?
agressive - nonassertive - assertive
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
assertion

15. An oversimplified and distorted belief about a person or group
stereotype
talk too much about self - talk too little - interrupt others
piece of information
etiquette

16. Background of communication that influences how people interpret the message
language is subjective
frame of reference
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

17. Say something behind back
connotation
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

18. Hallway
external noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

19. What are the different styles for handling conflict?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion

20. What is the healthy listening habit?
language is subjective
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication

21. How conscious you are of your own motivations - thoughts - and feelings
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
age - experiences - money - culture - education - religion
professionalism

22. Inspiring and influencing others - setting your actions as example - knowing where to go...
integrity
eye contact - extend hand first - offer firm but relaxed grip
tact
leadership

23. What you're going through when you're trying to interpret
decoding
Complete
professionalism
interpersonal skills

24. Considerate
Why?
Complete
Concise
worry about location - timing - tone

25. What % of communication is paralanguage?
communication
decoding
conflict
38%

26. Cardinal rule of conflict

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27. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
handshake - eye contact - introduction - stopping own conversation
initiative
negative

28. Harmonious and assertive tone
conflict
clear - complete - concise - considerate
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
location - timing - intensity - relationships

29. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
constructive

30. Following a strict code of conduct or standard of values
frame of reference
language is subjective
integrity
agressive - nonassertive - assertive

31. Anything that distracts
noise
location - timing - intensity - relationships
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - extend hand first - offer firm but relaxed grip

32. What are the guidelines for listening?

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33. What % of communication is nonverbal?
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
55%
defensiveness

34. Self concept that reflects the way we believe others see us
ability to read others perceptions of you
connotation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal

35. How is our self concept developed?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others
noise

36. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
empathic listening: listening with a desire to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion

37. Your ability to understand and manage your own emotions and be sensitive to others emotions
agressive - nonassertive - assertive
emotional intelligence EQ
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

38. Same words may be interpreted differently than you meant
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
indirect communication
language is subjective

39. What is the nature of conflict?
others awareness
integrity
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

40. Not constructive or helpful
tone - people skills - handshakes - eye contact - keeping everyone involved
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
negative
clear - complete - concise - considerate

41. 4 types of love in the greek language
cross-functional team
non-assertion
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

42. The ability to say and do things in a way that will not offend another person
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
frame of reference

43. How is verbal communication both a bridge and a barrier?
Concise
initiative
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

44. Factors that shape EQ
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cross-functional team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

45. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype
handshake - eye contact - introduction - stopping own conversation
conflict

46. Conversation killers
Complete
if you have to be right - you won't handle conflict well
leadership
talk too much about self - talk too little - interrupt others

47. Handling problems and criticism gracefully and maturely
verbal
agressive - nonassertive - assertive
self concept
professionalism

48. Having good manners in your dealing with people.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
etiquette

49. A group of people from different departments or areas working together.
clean up
decoding
if you have to be right - you won't handle conflict well
cross-functional team

50. A listerner's response that tells a sender that the message is understood
language is symbolic
verbal
feedback
discrimination