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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Evaluations of self worth (how you feel about these qualities)
external noise
stereotype
Complete
self esteem
2. ABCs for giving directions
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
clear - complete - concise - considerate
initiative
3. A struggle between 2 or more people
integrity
others awareness
be quick to listen and slow to speak - listen to understand
conflict
4. What % of communication is nonverbal?
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
55%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
5. What % of communication is language?
interpersonal skills
self esteem
7%
discrimination
6. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
8. Communicating with words
accountability .
ethics
verbal
feedback
9. Nonassertive
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10. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
55%
11. The principles of conduct that govern a group or society
etiquette
ethics
Why?
connotation
12. A group of people from different departments or areas working together.
interpersonal skills
cross-functional team
self esteem
conflict
13. Doing what needs to be done and doing it withou tbeing told
reflected appraisal and direct comparison
self esteem
reflected appraisal
initiative
14. What % of communication is paralanguage?
38%
be quick to listen and slow to speak - listen to understand
Concise
tact
15. Hallway
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise
accountability .
16. Hunger
cross-functional team
internal noise
tact
conflict
17. Your conscious read of others thoughts and feelings
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self concept
others awareness
18. Give whole story - don't leave out info
clear - complete - concise - considerate
worry about location - timing - tone
initiative
Complete
19. It takes a lot longer to _____ a relational mess then it does to prevent one
channel
clean up
direct agression
language is symbolic
20. Skills that promote relationships with other people.
ability to read others perceptions of you
non-verbal communication
self concept
interpersonal skills
21. We compare our weaknesses with others strengths (causes inferiority)
feedback
others awareness
Quickest way to break up a conversation
direct comparison
22. Awareness of others perceptions of yourself
leadership
piece of information
ability to read others perceptions of you
emotional intelligence EQ
23. Be brief and to the point
Concise
cowardly agression
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
24. How conscious you are of your own motivations - thoughts - and feelings
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
self awareness
25. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information
7%
26. Stress key words - not confusing or complicated
Clear
non-assertion
direct agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
27. Effective communication basics
agressive - nonassertive - assertive
negative
tone - people skills - handshakes - eye contact - keeping everyone involved
age - experiences - money - culture - education - religion
28. Giving criticism
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29. Handling problems and criticism gracefully and maturely
professionalism
discrimination
tact
interpersonal skills
30. Having good manners in your dealing with people.
non-assertion
55%
etiquette
team
31. Self concept that reflects the way we believe others see us
reflected appraisal
accountability .
interpersonal skills
cross-functional team
32. Basics of tact and courtesy
conflict
reflected appraisal and direct comparison
punctual
tone - people skills - respecting others differently
33. Being on time
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual
34. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cowardly agression
Quickest way to break up a conversation
integrity
35. Putting up an emotional guard against negative opinion
defensiveness
direct agression
self awareness
eye contact - handshake - proper intro - respect - include all
36. Background of communication that influences how people interpret the message
punctual
indirect communication
frame of reference
non-verbal communication
37. A ________________ can be the difference between understanding and not
piece of information
worry about location - timing - tone
frame of reference
language is symbolic
38. Communicating without the use of words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
39. Making introductions
ability to read others perceptions of you
reflected appraisal and direct comparison
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
40. What are the different kinds of intimacy?
feedback
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
41. Putting message in sending form
talk too much about self - talk too little - interrupt others
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
encoding
42. Say something behind back
clean up
cowardly agression
empathic listening: listening with a desire to understand
initiative
43. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ability to read others perceptions of you
indirect communication
44. Factors that shape our frame of reference
38%
talk too much about self - talk too little - interrupt others
ethics
age - experiences - money - culture - education - religion
45. The intended meaning of the communication sent
reflected appraisal
message
connotation
reflected appraisal and direct comparison
46. _______________ criticism is presented in a way that can help you learn and grow.
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently
noise
47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
reflected appraisal and direct comparison
leadership
internal noise
discrimination
48. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
etiquette
initiative
verbal
49. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
empathic listening: listening with a desire to understand
50. The ability to say and do things in a way that will not offend another person
Why?
self concept
self awareness
tact