Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is verbal communication both a bridge and a barrier?
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
initiative

2. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
language is subjective
connotation
non-verbal communication

3. Having good manners in your dealing with people.
non-assertion - direct agression - cowards agression - indirect communication - assertion
38%
self awareness
etiquette

4. Considerate
piece of information
worry about location - timing - tone
cowardly agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

5. Associated meaning
reflected appraisal and direct comparison
etiquette
others awareness
connotation

6. Factors that shape our frame of reference
discrimination
Concise
age - experiences - money - culture - education - religion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

7. Making introductions
noise
Clear
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

8. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
leadership
self awareness

9. Communicating without the use of words
non-verbal communication
age - experiences - money - culture - education - religion
feedback
piece of information

10. Harmonious and assertive tone
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation
leadership
agressive - nonassertive - assertive

11. A listerner's response that tells a sender that the message is understood
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback
encoding

12. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
language is symbolic
worry about location - timing - tone
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

13. What % of communication is language?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
non-verbal communication
7%

14. What % of communication is nonverbal?
55%
Why?
assertion
location - timing - intensity - relationships

15. 4 types of love in the greek language
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication

16. Nonassertive

17. Anything that distracts
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
conflict

18. How conscious you are of your own motivations - thoughts - and feelings
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information

19. What are the guidelines for listening?

20. Same words may be interpreted differently than you meant
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
stereotype
language is subjective

21. Factors that shape EQ
mediation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison

22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
agressive - nonassertive - assertive
discrimination
etiquette
if you have to be right - you won't handle conflict well

23. What you're going through when you're trying to interpret
message
defensiveness
decoding
direct comparison

24. Communicating with words
message
noise
self awareness
verbal

25. What is the healthy listening habit?
self awareness
initiative
empathic listening: listening with a desire to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

26. What % of communication is paralanguage?
others awareness
empathic listening: listening with a desire to understand
38%
communication

27. Be brief and to the point
eye contact - extend hand first - offer firm but relaxed grip
Concise
location - timing - intensity - relationships
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

28. Conversation killers
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

29. Self concept that reflects the way we believe others see us
verbal
7%
reflected appraisal
cowardly agression

30. Putting message in sending form
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
etiquette
encoding
55%

31. Your ability to understand and manage your own emotions and be sensitive to others emotions
professionalism
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ

32. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
7%
negative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

33. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - respecting others differently
age - experiences - money - culture - education - religion
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

34. Receiving criticism

35. Speak to issue w/o raising hostility (you help someone come to a conclusion)
team
indirect communication
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand

36. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
Why?
emotional intelligence EQ

37. Cardinal rule of conflict

38. What is the nature of conflict?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding
if you have to be right - you won't handle conflict well

39. The medium that carries the message
self-discipline (control)
channel
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
connotation

40. A group of people from different departments or areas working together.
self awareness
55%
location - timing - intensity - relationships
cross-functional team

41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise

42. Your conscious read of others thoughts and feelings
others awareness
Quickest way to break up a conversation
self-discipline (control)
decoding

43. Awareness of others perceptions of yourself
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tact
ability to read others perceptions of you
leadership

44. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
message
empathic listening: listening with a desire to understand
worry about location - timing - tone

45. The ability to say and do things in a way that will not offend another person
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
be quick to listen and slow to speak - listen to understand

46. _______________ criticism is presented in a way that can help you learn and grow.
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
mediation
communication
piece of information
external noise

48. Background of communication that influences how people interpret the message
indirect communication
noise
Quickest way to break up a conversation
frame of reference

49. Basics of tact and courtesy
tone - people skills - respecting others differently
indirect communication
Quickest way to break up a conversation
self concept

50. What nonverbal symbols are best at communicating?
clean up
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
empathic listening: listening with a desire to understand