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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What you're going through when you're trying to interpret
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
decoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
2. Self concept that reflects the way we believe others see us
noise
clean up
reflected appraisal
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
3. The ability to say and do things in a way that will not offend another person
punctual
tact
piece of information
55%
4. How is our self concept developed?
reflected appraisal and direct comparison
integrity
non-verbal communication
direct comparison
5. What % of communication is paralanguage?
38%
initiative
frame of reference
internal noise
6. Same words may be interpreted differently than you meant
self concept
language is subjective
tact
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
7. We compare our weaknesses with others strengths (causes inferiority)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct comparison
others awareness
Why?
8. The unwillingness to express thoughts and feelings in a conflict (you run)
self esteem
talk too much about self - talk too little - interrupt others
non-assertion
location - timing - intensity - relationships
9. ABCs for giving directions
encoding
55%
clear - complete - concise - considerate
discrimination
10. Your conscious read of others thoughts and feelings
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand
discrimination
others awareness
11. Awareness of others perceptions of yourself
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
be quick to listen and slow to speak - listen to understand
communication
12. Training of oneself; correction or regulation of oneself for improvement
Complete
stereotype
be quick to listen and slow to speak - listen to understand
self-discipline (control)
13. Your ability to understand and manage your own emotions and be sensitive to others emotions
self esteem
emotional intelligence EQ
integrity
ability to read others perceptions of you
14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
direct agression
indirect communication
empathic listening: listening with a desire to understand
connotation
15. Steps to good professional communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone
punctual
handshake - eye contact - introduction - stopping own conversation
16. Associated meaning
connotation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ
others awareness
17. Following a strict code of conduct or standard of values
noise
location - timing - intensity - relationships
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
integrity
18. Interrupting others
self concept
Quickest way to break up a conversation
talk too much about self - talk too little - interrupt others
conflict
19. 4 types of love in the greek language
negative
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
20. Your message expresses thoughts and feelings clearly and directly w/o making judgements
empathic listening: listening with a desire to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion - direct agression - cowards agression - indirect communication - assertion
assertion
21. What question helps you be more aware?
Why?
discrimination
55%
mediation
22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - handshakes - eye contact - keeping everyone involved
self concept
constructive
23. Aggressive
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24. A group of people from different departments or areas working together.
language is subjective
cross-functional team
accountability .
defensiveness
25. Being on time
punctual
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
26. Receiving criticism
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27. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
Concise
self esteem
28. Communicating without the use of words
handshake - eye contact - introduction - stopping own conversation
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-verbal communication
29. What % of communication is language?
constructive
direct comparison
7%
agressive - nonassertive - assertive
30. What are the 3 codes used to express thoughts and feelings?
language is subjective
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive
31. Factors that shape EQ
clean up
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team
32. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
team
cross-functional team
non-assertion
33. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback
message
others awareness
34. How conscious you are of your own motivations - thoughts - and feelings
cowardly agression
conflict
direct comparison
self awareness
35. What are the 3 parts to the 'I Statement?'
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
36. Proper handshake
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
55%
discrimination
eye contact - extend hand first - offer firm but relaxed grip
37. An oversimplified and distorted belief about a person or group
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships
mediation
stereotype
38. A ________________ can be the difference between understanding and not
others awareness
piece of information
be quick to listen and slow to speak - listen to understand
stereotype
39. Conversation killers
talk too much about self - talk too little - interrupt others
direct comparison
feedback
worry about location - timing - tone
40. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
self-discipline (control)
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
41. Inspiring and influencing others - setting your actions as example - knowing where to go...
emotional intelligence EQ
leadership
cross-functional team
piece of information
42. Background of communication that influences how people interpret the message
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
punctual
frame of reference
43. Willingness to take credit and blame for actions
Quickest way to break up a conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
accountability .
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
44. How is verbal communication both a bridge and a barrier?
emotional intelligence EQ
direct comparison
Concise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
45. The medium that carries the message
reflected appraisal and direct comparison
others awareness
ethics
channel
46. Criticism expressed in a way that threatens the other person (retaliate)
channel
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
direct agression
47. Skills that promote relationships with other people.
clear - complete - concise - considerate
defensiveness
interpersonal skills
message
48. Factors that shape our frame of reference
reflected appraisal and direct comparison
internal noise
stereotype
age - experiences - money - culture - education - religion
49. Putting up an emotional guard against negative opinion
message
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)
50. Be brief and to the point
tact
punctual
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Concise