Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Aggressive

2. Putting message in sending form
Why?
38%
encoding
punctual

3. What % of communication is nonverbal?
non-assertion
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression

4. An oversimplified and distorted belief about a person or group
professionalism
stereotype
talk too much about self - talk too little - interrupt others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

5. The principles of conduct that govern a group or society
team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
external noise
ethics

6. We compare our weaknesses with others strengths (causes inferiority)
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal and direct comparison
direct comparison
external noise

7. Cardinal rule of conflict

8. Awareness of others perceptions of yourself
self-discipline (control)
if you have to be right - you won't handle conflict well
ethics
ability to read others perceptions of you

9. Giving criticism

10. What you're going through when you're trying to interpret
mediation
decoding
professionalism
connotation

11. Basics of tact and courtesy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently
location - timing - intensity - relationships
frame of reference

12. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
tone - people skills - respecting others differently
self awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

13. What are the 3 codes used to express thoughts and feelings?
communication
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

14. It takes a lot longer to _____ a relational mess then it does to prevent one
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination
clean up

15. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-assertion - direct agression - cowards agression - indirect communication - assertion
assertion
indirect communication
ability to read others perceptions of you

16. Your message expresses thoughts and feelings clearly and directly w/o making judgements
others awareness
ethics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion

17. Harmonious and assertive tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

18. The ability to say and do things in a way that will not offend another person
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
etiquette
tact
38%

19. Factors that shape our frame of reference
verbal
accountability .
self esteem
age - experiences - money - culture - education - religion

20. How conscious you are of your own motivations - thoughts - and feelings
self awareness
piece of information
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
negative

21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Concise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
eye contact - extend hand first - offer firm but relaxed grip
discrimination

22. Say something behind back
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

23. Skills that promote relationships with other people.
interpersonal skills
ability to read others perceptions of you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
professionalism

24. What question helps you be more aware?
Why?
etiquette
feedback
communication

25. The medium that carries the message
channel
language is subjective
cross-functional team
Concise

26. A group of people from different departments or areas working together.
verbal
assertion
location - timing - intensity - relationships
cross-functional team

27. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
cowardly agression

28. A ________________ can be the difference between understanding and not
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
interpersonal skills
direct agression
piece of information

29. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
external noise
direct comparison
Why?

30. Your conscious read of others thoughts and feelings
location - timing - intensity - relationships
professionalism
others awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

31. Nonassertive

32. Anything that distracts
be quick to listen and slow to speak - listen to understand
professionalism
reflected appraisal
noise

33. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion - direct agression - cowards agression - indirect communication - assertion
Why?
external noise

34. Proper handshake
talk too much about self - talk too little - interrupt others
non-assertion
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills

35. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
negative
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

36. What are the unhealthy listening patterns and habits?
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
integrity

37. What nonverbal symbols are best at communicating?
self awareness
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

38. Stress key words - not confusing or complicated
etiquette
assertion
Clear
language is symbolic

39. Steps to good professional communication
decoding
handshake - eye contact - introduction - stopping own conversation
worry about location - timing - tone
non-assertion

40. How is our self concept developed?
Why?
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal and direct comparison

41. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
conflict
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise

42. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
constructive

43. Receiving criticism

44. Give whole story - don't leave out info
Complete
integrity
self awareness
leadership

45. Evaluations of self worth (how you feel about these qualities)
self esteem
noise
direct agression
location - timing - intensity - relationships

46. Associated meaning
connotation
non-assertion
reflected appraisal and direct comparison
internal noise

47. Having good manners in your dealing with people.
indirect communication
if you have to be right - you won't handle conflict well
etiquette
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

48. Considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
initiative

49. Your ability to understand and manage your own emotions and be sensitive to others emotions
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
eye contact - handshake - proper intro - respect - include all
indirect communication

50. Willingness to take credit and blame for actions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
accountability .
internal noise