Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 3 approaches of tone
discrimination
agressive - nonassertive - assertive
communication
Why?

2. Anything that distracts
Concise
etiquette
frame of reference
noise

3. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
connotation
noise
agressive - nonassertive - assertive

4. Communicating without the use of words
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

5. Hallway
feedback
professionalism
self concept
external noise

6. Associated meaning
connotation
cowardly agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation

7. What is the nature of conflict?
verbal
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

8. Background of communication that influences how people interpret the message
direct agression
age - experiences - money - culture - education - religion
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference

9. Doing what needs to be done and doing it withou tbeing told
punctual
reflected appraisal and direct comparison
38%
initiative

10. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
assertion
communication
Why?
tone - people skills - handshakes - eye contact - keeping everyone involved

11. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

12. The ability to say and do things in a way that will not offend another person
self-discipline (control)
tact
initiative
reflected appraisal and direct comparison

13. The symbol reflects our understanding (we see a chair we know its a chair)
indirect communication
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic

14. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
external noise
indirect communication
Quickest way to break up a conversation
team

15. Give whole story - don't leave out info
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact

16. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stereotype
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness

17. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
internal noise
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

18. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

19. It takes a lot longer to _____ a relational mess then it does to prevent one
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is subjective
connotation
clean up

20. 4 types of love in the greek language
agressive - nonassertive - assertive
Concise
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

21. How is our self concept developed?
assertion
empathic listening: listening with a desire to understand
Why?
reflected appraisal and direct comparison

22. Proper handshake
Complete
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
team

23. Interrupting others
Quickest way to break up a conversation
Why?
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

24. The principles of conduct that govern a group or society
ethics
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication
communication

25. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up

26. Basics of tact and courtesy
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - respecting others differently
direct comparison

27. Hunger
be quick to listen and slow to speak - listen to understand
internal noise
age - experiences - money - culture - education - religion
negative

28. Communicating with words
defensiveness
worry about location - timing - tone
reflected appraisal
verbal

29. Willingness to take credit and blame for actions
accountability .
talk too much about self - talk too little - interrupt others
negative
clear - complete - concise - considerate

30. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
7%

31. Which 2 guidelines for listening would you choose to incorporate more into your listening?
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand
conflict
reflected appraisal and direct comparison

32. We compare our weaknesses with others strengths (causes inferiority)
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
leadership

33. What nonverbal symbols are best at communicating?
channel
interpersonal skills
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise

34. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - respecting others differently
non-assertion
reflected appraisal
self esteem

35. What % of communication is language?
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
7%

36. Skills that promote relationships with other people.
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
interpersonal skills
language is subjective

37. _______________ criticism is presented in a way that can help you learn and grow.
Clear
initiative
constructive
team

38. Steps to good professional communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
Concise
handshake - eye contact - introduction - stopping own conversation

39. ABCs for giving directions
communication
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clear - complete - concise - considerate

40. What are the different kinds of intimacy?
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

41. What question helps you be more aware?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
direct comparison
Why?

42. Self concept that reflects the way we believe others see us
interpersonal skills
reflected appraisal
discrimination
age - experiences - money - culture - education - religion

43. What % of communication is nonverbal?
55%
team
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise

44. Your ability to understand and manage your own emotions and be sensitive to others emotions
internal noise
decoding
etiquette
emotional intelligence EQ

45. Stress key words - not confusing or complicated
ability to read others perceptions of you
Clear
Quickest way to break up a conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

46. Be brief and to the point
eye contact - extend hand first - offer firm but relaxed grip
Concise
others awareness
integrity

47. Putting up an emotional guard against negative opinion
negative
defensiveness
direct comparison
direct agression

48. What you're going through when you're trying to interpret
indirect communication
decoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

49. Same words may be interpreted differently than you meant
reflected appraisal
cross-functional team
language is subjective
agressive - nonassertive - assertive

50. Showing people they are important to you
Why?
language is subjective
eye contact - handshake - proper intro - respect - include all
55%

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

People Skills

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests