Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How conscious you are of your own motivations - thoughts - and feelings
channel
message
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

2. How is verbal communication both a bridge and a barrier?
non-verbal communication
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise

3. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
message

4. Doing what needs to be done and doing it withou tbeing told
indirect communication
initiative
connotation
direct agression

5. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism

6. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
Clear
mediation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

7. ABCs for giving directions
clear - complete - concise - considerate
feedback
38%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

8. A listerner's response that tells a sender that the message is understood
non-verbal communication
language is subjective
discrimination
feedback

9. Not constructive or helpful
noise
stereotype
negative
constructive

10. Putting message in sending form
indirect communication
7%
encoding
discrimination

11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
stereotype
reflected appraisal
direct agression

12. Communicating with words
verbal
others awareness
tact
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

13. What % of communication is nonverbal?
clean up
direct agression
communication
55%

14. The unwillingness to express thoughts and feelings in a conflict (you run)
55%
non-assertion
clean up
punctual

15. Give whole story - don't leave out info
self-discipline (control)
Complete
ability to read others perceptions of you
assertion

16. An oversimplified and distorted belief about a person or group
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype
38%
negative

17. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
location - timing - intensity - relationships
reflected appraisal
direct comparison

18. Willingness to take credit and blame for actions
accountability .
7%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. Basics of tact and courtesy
tone - people skills - respecting others differently
punctual
be quick to listen and slow to speak - listen to understand
empathic listening: listening with a desire to understand

20. The ability to say and do things in a way that will not offend another person
tact
cross-functional team
self esteem
eye contact - extend hand first - offer firm but relaxed grip

21. What are the 3 parts to the 'I Statement?'
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership
indirect communication

22. 4 types of love in the greek language
38%
be quick to listen and slow to speak - listen to understand
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

23. It takes a lot longer to _____ a relational mess then it does to prevent one
non-verbal communication
clean up
if you have to be right - you won't handle conflict well
eye contact - extend hand first - offer firm but relaxed grip

24. Awareness of others perceptions of yourself
if you have to be right - you won't handle conflict well
worry about location - timing - tone
ability to read others perceptions of you
others awareness

25. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
professionalism
eye contact - handshake - proper intro - respect - include all

26. A group of people from different departments or areas working together.
indirect communication
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cross-functional team

27. Making introductions
reflected appraisal and direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison
channel

28. Stress key words - not confusing or complicated
age - experiences - money - culture - education - religion
etiquette
Clear
self concept

29. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
discrimination
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
agressive - nonassertive - assertive

30. Anything that distracts
reflected appraisal and direct comparison
noise
external noise
Why?

31. Being on time
tact
punctual
constructive
self awareness

32. Harmonious and assertive tone
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

33. Showing people they are important to you
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all

34. Training of oneself; correction or regulation of oneself for improvement
location - timing - intensity - relationships
self-discipline (control)
interpersonal skills
feedback

35. What are the different kinds of intimacy?
encoding
connotation
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

36. Conversation killers
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
professionalism
talk too much about self - talk too little - interrupt others
self awareness

37. Self concept that reflects the way we believe others see us
professionalism
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal

38. Handling problems and criticism gracefully and maturely
negative
agressive - nonassertive - assertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism

39. What % of communication is language?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
if you have to be right - you won't handle conflict well
7%
talk too much about self - talk too little - interrupt others

40. Factors that shape our frame of reference
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
mediation
integrity

41. Your conscious read of others thoughts and feelings
be quick to listen and slow to speak - listen to understand
connotation
stereotype
others awareness

42. Cardinal rule of conflict

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43. Receiving criticism

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44. Aggressive

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45. Hallway
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership
external noise
team

46. The intended meaning of the communication sent
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self awareness
message
Concise

47. What is the healthy listening habit?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
if you have to be right - you won't handle conflict well
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

48. What are the different styles for handling conflict?
self esteem
internal noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

49. Communicating without the use of words
38%
non-verbal communication
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive

50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
internal noise
eye contact - extend hand first - offer firm but relaxed grip