Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






2. Criticism expressed in a way that threatens the other person (retaliate)






3. Background of communication that influences how people interpret the message






4. Which 2 guidelines for listening would you choose to incorporate more into your listening?






5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






6. Stress key words - not confusing or complicated






7. Your conscious read of others thoughts and feelings






8. Self concept that reflects the way we believe others see us






9. The intended meaning of the communication sent






10. Cardinal rule of conflict

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11. 4 types of love in the greek language






12. Harmonious and assertive tone






13. How conscious you are of your own motivations - thoughts - and feelings






14. Communicating without the use of words






15. An oversimplified and distorted belief about a person or group






16. Making introductions






17. A listerner's response that tells a sender that the message is understood






18. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






19. Be brief and to the point






20. Steps to good professional communication






21. Factors that shape EQ






22. Skills that promote relationships with other people.






23. Putting message in sending form






24. Evaluations of self worth (how you feel about these qualities)






25. The unwillingness to express thoughts and feelings in a conflict (you run)






26. Effective communication basics






27. Nonassertive

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28. The medium that carries the message






29. Associated meaning






30. Interrupting others






31. Willingness to take credit and blame for actions






32. What question helps you be more aware?






33. Training of oneself; correction or regulation of oneself for improvement






34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






35. Aggressive

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36. A ________________ can be the difference between understanding and not






37. Say something behind back






38. What % of communication is language?






39. The principles of conduct that govern a group or society






40. Doing what needs to be done and doing it withou tbeing told






41. The symbol reflects our understanding (we see a chair we know its a chair)






42. Your message expresses thoughts and feelings clearly and directly w/o making judgements






43. What % of communication is nonverbal?






44. What nonverbal symbols are best at communicating?






45. ABCs for giving directions






46. Same words may be interpreted differently than you meant






47. Hunger






48. What are the different kinds of intimacy?






49. The ability to say and do things in a way that will not offend another person






50. Factors that shape our frame of reference