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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Background of communication that influences how people interpret the message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is subjective
frame of reference
defensiveness
2. Handling problems and criticism gracefully and maturely
professionalism
negative
interpersonal skills
if you have to be right - you won't handle conflict well
3. Awareness of others perceptions of yourself
indirect communication
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
4. The symbol reflects our understanding (we see a chair we know its a chair)
leadership
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
language is symbolic
5. Self concept that reflects the way we believe others see us
Concise
initiative
team
reflected appraisal
6. Cardinal rule of conflict
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7. What are the guidelines for listening?
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8. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
9. Basics of tact and courtesy
discrimination
encoding
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others
10. Willingness to take credit and blame for actions
discrimination
cowardly agression
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
11. Interrupting others
age - experiences - money - culture - education - religion
Quickest way to break up a conversation
encoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
12. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise
13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
14. Not constructive or helpful
negative
encoding
self awareness
ethics
15. The medium that carries the message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
agressive - nonassertive - assertive
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
16. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
discrimination
17. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
18. A struggle between 2 or more people
eye contact - handshake - proper intro - respect - include all
assertion
conflict
talk too much about self - talk too little - interrupt others
19. Nonassertive
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20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
defensiveness
verbal
negative
21. ABCs for giving directions
be quick to listen and slow to speak - listen to understand
clear - complete - concise - considerate
self concept
punctual
22. Say something behind back
direct agression
cowardly agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
23. A group of people from different departments or areas working together.
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cross-functional team
non-verbal communication
24. How is our self concept developed?
verbal
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
25. The unwillingness to express thoughts and feelings in a conflict (you run)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics
piece of information
non-assertion
26. Be brief and to the point
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise
27. Being on time
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion
direct comparison
28. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
location - timing - intensity - relationships
Quickest way to break up a conversation
29. Having good manners in your dealing with people.
punctual
etiquette
cross-functional team
noise
30. The ability to say and do things in a way that will not offend another person
non-verbal communication
conflict
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
31. Doing what needs to be done and doing it withou tbeing told
initiative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
communication
emotional intelligence EQ
32. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
communication
language is symbolic
ethics
33. Effective communication basics
connotation
tone - people skills - handshakes - eye contact - keeping everyone involved
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
34. Putting message in sending form
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
encoding
self awareness
channel
35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tact
discrimination
36. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
conflict
eye contact - handshake - proper intro - respect - include all
be quick to listen and slow to speak - listen to understand
37. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
non-verbal communication
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
38. Making introductions
channel
accountability .
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
39. Criticism expressed in a way that threatens the other person (retaliate)
age - experiences - money - culture - education - religion
direct agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
discrimination
40. What you're going through when you're trying to interpret
clear - complete - concise - considerate
indirect communication
decoding
noise
41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self concept
direct comparison
Complete
be quick to listen and slow to speak - listen to understand
42. The principles of conduct that govern a group or society
punctual
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others
ethics
43. Training of oneself; correction or regulation of oneself for improvement
leadership
self-discipline (control)
noise
self esteem
44. _______________ criticism is presented in a way that can help you learn and grow.
talk too much about self - talk too little - interrupt others
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity
45. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team
7%
46. Hallway
punctual
external noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
constructive
47. Aggressive
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48. A listerner's response that tells a sender that the message is understood
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
49. A ________________ can be the difference between understanding and not
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
piece of information
feedback
50. Communicating with words
verbal
Why?
feedback
language is symbolic