Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ABCs for giving directions






2. What you're going through when you're trying to interpret






3. A group of people from different departments or areas working together.






4. Factors that shape our frame of reference






5. Effective communication basics






6. Communicating with words






7. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






8. An oversimplified and distorted belief about a person or group






9. Stress key words - not confusing or complicated






10. Basics of tact and courtesy






11. How is our self concept developed?






12. Your ability to understand and manage your own emotions and be sensitive to others emotions






13. The principles of conduct that govern a group or society






14. What is the nature of conflict?






15. We compare our weaknesses with others strengths (causes inferiority)






16. What % of communication is nonverbal?






17. What are the guidelines for listening?

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18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






19. Inspiring and influencing others - setting your actions as example - knowing where to go...






20. Be brief and to the point






21. Factors that shape EQ






22. Speak to issue w/o raising hostility (you help someone come to a conclusion)






23. The medium that carries the message






24. The ability to say and do things in a way that will not offend another person






25. Evaluations of self worth (how you feel about these qualities)






26. Anything that distracts






27. What are the different styles for handling conflict?






28. What are the 3 parts to the 'I Statement?'






29. Doing what needs to be done and doing it withou tbeing told






30. Having good manners in your dealing with people.






31. _______________ criticism is presented in a way that can help you learn and grow.






32. What % of communication is paralanguage?






33. Following a strict code of conduct or standard of values






34. What nonverbal symbols are best at communicating?






35. What question helps you be more aware?






36. What is the healthy listening habit?






37. 3 approaches of tone






38. Introducing a new person to a group






39. It takes a lot longer to _____ a relational mess then it does to prevent one






40. Being on time






41. The symbol reflects our understanding (we see a chair we know its a chair)






42. Showing people they are important to you






43. Associated meaning






44. What are the 3 codes used to express thoughts and feelings?






45. Your message expresses thoughts and feelings clearly and directly w/o making judgements






46. Not constructive or helpful






47. Cardinal rule of conflict

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48. Conversation killers






49. Receiving criticism

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50. Putting message in sending form