Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Harmonious and assertive tone
integrity
age - experiences - money - culture - education - religion
location - timing - intensity - relationships
Complete

2. How is verbal communication both a bridge and a barrier?
punctual
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination
constructive

3. Awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Clear
Concise
ability to read others perceptions of you

4. Being on time
direct comparison
punctual
team
interpersonal skills

5. Making introductions
accountability .
professionalism
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

6. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
tone - people skills - respecting others differently
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

7. Doing what needs to be done and doing it withou tbeing told
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative
clean up

8. Stress key words - not confusing or complicated
talk too much about self - talk too little - interrupt others
initiative
constructive
Clear

9. What you're going through when you're trying to interpret
38%
decoding
mediation
connotation

10. Conversation killers
others awareness
noise
verbal
talk too much about self - talk too little - interrupt others

11. A ________________ can be the difference between understanding and not
noise
piece of information
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

12. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
etiquette
stereotype
location - timing - intensity - relationships

13. A struggle between 2 or more people
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
conflict
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

14. Evaluations of self worth (how you feel about these qualities)
talk too much about self - talk too little - interrupt others
handshake - eye contact - introduction - stopping own conversation
self esteem
tone - people skills - respecting others differently

15. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tact
leadership

16. Say something behind back
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
handshake - eye contact - introduction - stopping own conversation
assertion

17. What are the different styles for handling conflict?
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
ability to read others perceptions of you
team

18. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective
mediation
reflected appraisal and direct comparison

19. Inspiring and influencing others - setting your actions as example - knowing where to go...
communication
leadership
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

20. Self concept that reflects the way we believe others see us
Why?
cross-functional team
reflected appraisal
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

21. The ability to say and do things in a way that will not offend another person
tact
constructive
if you have to be right - you won't handle conflict well
non-verbal communication

22. Same words may be interpreted differently than you meant
ethics
ability to read others perceptions of you
self esteem
language is subjective

23. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
discrimination
frame of reference
self esteem

24. Skills that promote relationships with other people.
interpersonal skills
professionalism
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

25. The principles of conduct that govern a group or society
ethics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved

26. The unwillingness to express thoughts and feelings in a conflict (you run)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
frame of reference
non-assertion

27. Basics of tact and courtesy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently

28. Considerate
worry about location - timing - tone
non-assertion
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

29. Effective communication basics
empathic listening: listening with a desire to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

30. What are the different kinds of intimacy?
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

31. What % of communication is paralanguage?
7%
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
38%

32. Communicating without the use of words
non-verbal communication
Concise
Why?
55%

33. An oversimplified and distorted belief about a person or group
negative
direct comparison
stereotype
indirect communication

34. Which 2 guidelines for listening would you choose to incorporate more into your listening?
internal noise
professionalism
be quick to listen and slow to speak - listen to understand
cross-functional team

35. 4 types of love in the greek language
Why?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication

36. What question helps you be more aware?
eye contact - extend hand first - offer firm but relaxed grip
verbal
stereotype
Why?

37. Not constructive or helpful
communication
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication

38. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Concise
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
indirect communication

39. Giving criticism

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40. What % of communication is nonverbal?
handshake - eye contact - introduction - stopping own conversation
55%
clear - complete - concise - considerate
ability to read others perceptions of you

41. Receiving criticism

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42. What is the nature of conflict?
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. What is the healthy listening habit?
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct comparison
empathic listening: listening with a desire to understand

44. Steps to good professional communication
direct agression
language is subjective
handshake - eye contact - introduction - stopping own conversation
self awareness

45. How conscious you are of your own motivations - thoughts - and feelings
direct comparison
self awareness
38%
etiquette

46. How is our self concept developed?
negative
reflected appraisal and direct comparison
frame of reference
discrimination

47. Factors that shape EQ
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

48. The intended meaning of the communication sent
tone - people skills - respecting others differently
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination

49. It takes a lot longer to _____ a relational mess then it does to prevent one
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
if you have to be right - you won't handle conflict well
clean up
Concise

50. A listerner's response that tells a sender that the message is understood
eye contact - extend hand first - offer firm but relaxed grip
feedback
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression