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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Following a strict code of conduct or standard of values
eye contact - handshake - proper intro - respect - include all
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison

2. What % of communication is nonverbal?
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
55%

3. The intended meaning of the communication sent
reflected appraisal
indirect communication
message
cross-functional team

4. Criticism expressed in a way that threatens the other person (retaliate)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cowardly agression
direct agression
Concise

5. What are the 3 parts to the 'I Statement?'
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

6. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
conflict

7. 3 approaches of tone
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
indirect communication

8. The principles of conduct that govern a group or society
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
discrimination
interpersonal skills
ethics

9. Basics of tact and courtesy
tone - people skills - respecting others differently
internal noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
external noise

10. What are the guidelines for listening?

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11. Hallway
external noise
defensiveness
Why?
location - timing - intensity - relationships

12. Be brief and to the point
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative
external noise
Concise

13. An oversimplified and distorted belief about a person or group
cross-functional team
stereotype
agressive - nonassertive - assertive
7%

14. The medium that carries the message
reflected appraisal
channel
Concise
negative

15. What nonverbal symbols are best at communicating?
noise
Clear
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
if you have to be right - you won't handle conflict well

16. Considerate
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
agressive - nonassertive - assertive

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
be quick to listen and slow to speak - listen to understand
professionalism

18. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
emotional intelligence EQ
language is symbolic
self awareness

19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
noise
discrimination
mediation
indirect communication

20. The ability to say and do things in a way that will not offend another person
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently
tact

21. Factors that shape EQ
55%
tone - people skills - respecting others differently
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive

22. Steps to good professional communication
mediation
conflict
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive

23. Self concept that reflects the way we believe others see us
ability to read others perceptions of you
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication

24. Handling problems and criticism gracefully and maturely
connotation
self esteem
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

25. Nonassertive

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26. Anything that distracts
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-verbal communication
Clear

27. What question helps you be more aware?
encoding
external noise
feedback
Why?

28. Associated meaning
etiquette
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
connotation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

29. Cardinal rule of conflict

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30. It takes a lot longer to _____ a relational mess then it does to prevent one
direct agression
verbal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up

31. Proper handshake
message
eye contact - extend hand first - offer firm but relaxed grip
constructive
eye contact - handshake - proper intro - respect - include all

32. Putting message in sending form
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
encoding
emotional intelligence EQ

33. Inspiring and influencing others - setting your actions as example - knowing where to go...
noise
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership

34. Speak to issue w/o raising hostility (you help someone come to a conclusion)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up

35. A listerner's response that tells a sender that the message is understood
defensiveness
feedback
Quickest way to break up a conversation
7%

36. A ________________ can be the difference between understanding and not
piece of information
cross-functional team
conflict
7%

37. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
location - timing - intensity - relationships
Clear
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

38. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication

39. Stress key words - not confusing or complicated
feedback
Quickest way to break up a conversation
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

40. ABCs for giving directions
eye contact - extend hand first - offer firm but relaxed grip
clear - complete - concise - considerate
direct agression
defensiveness

41. What % of communication is paralanguage?
38%
age - experiences - money - culture - education - religion
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

42. Skills that promote relationships with other people.
eye contact - handshake - proper intro - respect - include all
be quick to listen and slow to speak - listen to understand
interpersonal skills
Complete

43. Effective communication basics
location - timing - intensity - relationships
tone - people skills - respecting others differently
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation

44. Aggressive

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45. What is the healthy listening habit?
assertion
non-assertion
interpersonal skills
empathic listening: listening with a desire to understand

46. What are the different styles for handling conflict?
location - timing - intensity - relationships
self awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison

47. The unwillingness to express thoughts and feelings in a conflict (you run)
Clear
non-assertion
constructive
agressive - nonassertive - assertive

48. Not constructive or helpful
reflected appraisal
negative
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation

49. How is verbal communication both a bridge and a barrier?
reflected appraisal and direct comparison
clean up
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

50. Communicating without the use of words
tact
initiative
non-verbal communication
decoding

Can you answer 50 questions in 15 minutes?

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People Skills

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