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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Skills that promote relationships with other people.
non-assertion
accountability .
reflected appraisal
interpersonal skills

2. Considerate
worry about location - timing - tone
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative

3. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
38%
team
non-assertion - direct agression - cowards agression - indirect communication - assertion

4. A group of people from different departments or areas working together.
cross-functional team
external noise
language is subjective
age - experiences - money - culture - education - religion

5. How is verbal communication both a bridge and a barrier?
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression
assertion

6. We compare our weaknesses with others strengths (causes inferiority)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination
7%
direct comparison

7. Say something behind back
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
cowardly agression
initiative

8. Harmonious and assertive tone
Complete
interpersonal skills
others awareness
location - timing - intensity - relationships

9. A struggle between 2 or more people
etiquette
noise
conflict
handshake - eye contact - introduction - stopping own conversation

10. Criticism expressed in a way that threatens the other person (retaliate)
accountability .
punctual
direct agression
internal noise

11. Anything that distracts
tact
empathic listening: listening with a desire to understand
noise
conflict

12. Your ability to understand and manage your own emotions and be sensitive to others emotions
clear - complete - concise - considerate
etiquette
Complete
emotional intelligence EQ

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
others awareness
38%
external noise

14. Your conscious read of others thoughts and feelings
others awareness
integrity
Concise
55%

15. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
noise
leadership
internal noise

16. What % of communication is paralanguage?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
leadership
others awareness
38%

17. The ability to say and do things in a way that will not offend another person
tact
frame of reference
clear - complete - concise - considerate
language is symbolic

18. Nonassertive

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19. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
talk too much about self - talk too little - interrupt others
verbal
ability to read others perceptions of you

20. Evaluations of self worth (how you feel about these qualities)
feedback
assertion
self esteem
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

21. _______________ criticism is presented in a way that can help you learn and grow.
internal noise
Why?
constructive
emotional intelligence EQ

22. What are the different kinds of intimacy?
empathic listening: listening with a desire to understand
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
decoding

23. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
indirect communication
frame of reference
team
defensiveness

24. Factors that shape our frame of reference
feedback
noise
age - experiences - money - culture - education - religion
cross-functional team

25. What question helps you be more aware?
leadership
Why?
direct agression
accountability .

26. It takes a lot longer to _____ a relational mess then it does to prevent one
cross-functional team
clean up
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal

27. Basics of tact and courtesy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
tone - people skills - respecting others differently
frame of reference

28. The principles of conduct that govern a group or society
self esteem
ethics
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

29. Communicating without the use of words
team
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-verbal communication

30. Following a strict code of conduct or standard of values
integrity
discrimination
defensiveness
handshake - eye contact - introduction - stopping own conversation

31. Showing people they are important to you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
piece of information

32. How conscious you are of your own motivations - thoughts - and feelings
emotional intelligence EQ
self awareness
professionalism
mediation

33. A listerner's response that tells a sender that the message is understood
stereotype
feedback
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills

34. Handling problems and criticism gracefully and maturely
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
leadership
professionalism
interpersonal skills

35. What % of communication is language?
7%
connotation
others awareness
worry about location - timing - tone

36. Willingness to take credit and blame for actions
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
constructive
accountability .

37. Hallway
Why?
self-discipline (control)
cowardly agression
external noise

38. The intended meaning of the communication sent
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message
Quickest way to break up a conversation
negative

39. The medium that carries the message
direct comparison
assertion
emotional intelligence EQ
channel

40. Having good manners in your dealing with people.
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills
others awareness
etiquette

41. Interrupting others
agressive - nonassertive - assertive
Quickest way to break up a conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
stereotype

42. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
external noise
self concept

43. ABCs for giving directions
clear - complete - concise - considerate
age - experiences - money - culture - education - religion
etiquette
integrity

44. Same words may be interpreted differently than you meant
initiative
empathic listening: listening with a desire to understand
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

45. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
defensiveness
negative
ethics

46. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
encoding
interpersonal skills
worry about location - timing - tone

47. Your message expresses thoughts and feelings clearly and directly w/o making judgements
handshake - eye contact - introduction - stopping own conversation
assertion
piece of information
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

48. What are the different styles for handling conflict?
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
if you have to be right - you won't handle conflict well

49. What are the unhealthy listening patterns and habits?
tone - people skills - respecting others differently
cowardly agression
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

50. What are the guidelines for listening?

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People Skills

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