Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The intended meaning of the communication sent
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

2. Harmonious and assertive tone
reflected appraisal and direct comparison
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
initiative

3. Basics of tact and courtesy
constructive
tone - people skills - respecting others differently
7%
noise

4. What are the 3 parts to the 'I Statement?'
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

5. Criticism expressed in a way that threatens the other person (retaliate)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective
punctual
direct agression

6. Giving criticism

7. Putting message in sending form
punctual
internal noise
agressive - nonassertive - assertive
encoding

8. What % of communication is paralanguage?
punctual
integrity
38%
constructive

9. What are the different kinds of intimacy?
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cowardly agression
non-verbal communication

10. Same words may be interpreted differently than you meant
interpersonal skills
language is subjective
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

11. The symbol reflects our understanding (we see a chair we know its a chair)
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
connotation
language is symbolic

12. 4 types of love in the greek language
ability to read others perceptions of you
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently

13. Factors that shape our frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
age - experiences - money - culture - education - religion
constructive
eye contact - handshake - proper intro - respect - include all

14. Hallway
external noise
if you have to be right - you won't handle conflict well
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

15. Hunger
eye contact - handshake - proper intro - respect - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
piece of information
internal noise

16. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
decoding
feedback
Concise

17. What are the guidelines for listening?

18. A ________________ can be the difference between understanding and not
message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
piece of information
mediation

19. Give whole story - don't leave out info
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
55%
accountability .
Complete

20. Aggressive

21. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
negative
team

22. Interrupting others
negative
Quickest way to break up a conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up

23. Introducing a new person to a group
7%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
worry about location - timing - tone

24. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-assertion - direct agression - cowards agression - indirect communication - assertion
indirect communication
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
discrimination

26. Evaluations of self worth (how you feel about these qualities)
self esteem
reflected appraisal
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved

27. Willingness to take credit and blame for actions
accountability .
reflected appraisal and direct comparison
frame of reference
channel

28. Not constructive or helpful
frame of reference
Why?
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

29. Making introductions
accountability .
emotional intelligence EQ
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

30. A struggle between 2 or more people
handshake - eye contact - introduction - stopping own conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up
conflict

31. Associated meaning
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation
accountability .

32. How conscious you are of your own motivations - thoughts - and feelings
punctual
7%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self awareness

33. Being on time
tone - people skills - handshakes - eye contact - keeping everyone involved
interpersonal skills
punctual
mediation

34. Background of communication that influences how people interpret the message
eye contact - handshake - proper intro - respect - include all
frame of reference
defensiveness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

35. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

36. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team
others awareness

37. Proper handshake
self awareness
channel
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

38. What you're going through when you're trying to interpret
verbal
decoding
initiative
piece of information

39. What % of communication is language?
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
7%
age - experiences - money - culture - education - religion

40. Nonassertive

41. Effective communication basics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ

42. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype
feedback
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

43. The principles of conduct that govern a group or society
55%
ethics
non-verbal communication
constructive

44. Be brief and to the point
Concise
self esteem
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

45. Putting up an emotional guard against negative opinion
self awareness
defensiveness
tact
etiquette

46. Say something behind back
self concept
cowardly agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics

47. Stress key words - not confusing or complicated
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication
Clear
external noise

48. Doing what needs to be done and doing it withou tbeing told
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
initiative
eye contact - handshake - proper intro - respect - include all
verbal

49. Skills that promote relationships with other people.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up
interpersonal skills
punctual

50. The medium that carries the message
channel
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - respecting others differently
interpersonal skills