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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Considerate
feedback
emotional intelligence EQ
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

2. A listerner's response that tells a sender that the message is understood
ethics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
feedback
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

3. What are the different kinds of intimacy?
self concept
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message

4. Making introductions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. _______________ criticism is presented in a way that can help you learn and grow.
constructive
accountability .
punctual
empathic listening: listening with a desire to understand

6. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype

7. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
punctual
direct comparison
discrimination

8. Handling problems and criticism gracefully and maturely
frame of reference
professionalism
internal noise
self esteem

9. What question helps you be more aware?
mediation
Why?
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

10. A ________________ can be the difference between understanding and not
noise
self awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information

11. Training of oneself; correction or regulation of oneself for improvement
cowardly agression
cross-functional team
Why?
self-discipline (control)

12. Conversation killers
talk too much about self - talk too little - interrupt others
reflected appraisal
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

13. Which 2 guidelines for listening would you choose to incorporate more into your listening?
conflict
mediation
cowardly agression
be quick to listen and slow to speak - listen to understand

14. What are the unhealthy listening patterns and habits?
emotional intelligence EQ
encoding
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. Criticism expressed in a way that threatens the other person (retaliate)
tact
assertion
self-discipline (control)
direct agression

16. Doing what needs to be done and doing it withou tbeing told
initiative
clear - complete - concise - considerate
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information

17. 4 types of love in the greek language
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

18. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
stereotype
team
direct agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

19. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
self esteem
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

20. Anything that distracts
handshake - eye contact - introduction - stopping own conversation
noise
mediation
be quick to listen and slow to speak - listen to understand

21. Interrupting others
external noise
team
55%
Quickest way to break up a conversation

22. Stress key words - not confusing or complicated
Clear
encoding
constructive
negative

23. Skills that promote relationships with other people.
interpersonal skills
connotation
punctual
Quickest way to break up a conversation

24. An oversimplified and distorted belief about a person or group
conflict
stereotype
agressive - nonassertive - assertive
communication

25. What are the 3 parts to the 'I Statement?'
communication
integrity
constructive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

26. Hunger
team
if you have to be right - you won't handle conflict well
worry about location - timing - tone
internal noise

27. Cardinal rule of conflict

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28. What is the healthy listening habit?
message
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand

29. Being on time
38%
noise
punctual
conflict

30. Nonassertive

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31. Your ability to understand and manage your own emotions and be sensitive to others emotions
integrity
clean up
emotional intelligence EQ
if you have to be right - you won't handle conflict well

32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self concept
team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

33. The principles of conduct that govern a group or society
Why?
conflict
ethics
etiquette

34. Background of communication that influences how people interpret the message
frame of reference
initiative
agressive - nonassertive - assertive
leadership

35. Say something behind back
etiquette
cross-functional team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cowardly agression

36. How conscious you are of your own motivations - thoughts - and feelings
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self awareness
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

37. Your conscious read of others thoughts and feelings
non-assertion
others awareness
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

38. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication
self esteem

39. Harmonious and assertive tone
cowardly agression
location - timing - intensity - relationships
tone - people skills - respecting others differently
internal noise

40. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
discrimination

41. ABCs for giving directions
self awareness
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate

42. Proper handshake
Clear
non-assertion
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip

43. Associated meaning
others awareness
connotation
feedback
clean up

44. Inspiring and influencing others - setting your actions as example - knowing where to go...
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership

45. Following a strict code of conduct or standard of values
Quickest way to break up a conversation
age - experiences - money - culture - education - religion
internal noise
integrity

46. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
message
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cowardly agression

47. We compare our weaknesses with others strengths (causes inferiority)
negative
noise
direct comparison
non-verbal communication

48. Speak to issue w/o raising hostility (you help someone come to a conclusion)
others awareness
self esteem
Quickest way to break up a conversation
indirect communication

49. Your message expresses thoughts and feelings clearly and directly w/o making judgements
verbal
connotation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion

50. Putting message in sending form
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
encoding
defensiveness

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