Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team

2. Your message expresses thoughts and feelings clearly and directly w/o making judgements
cross-functional team
piece of information
assertion
professionalism

3. How conscious you are of your own motivations - thoughts - and feelings
defensiveness
piece of information
self awareness
55%

4. We compare our weaknesses with others strengths (causes inferiority)
verbal
self-discipline (control)
piece of information
direct comparison

5. Training of oneself; correction or regulation of oneself for improvement
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
internal noise
connotation
self-discipline (control)

6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
punctual
cross-functional team
reflected appraisal and direct comparison

7. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate
location - timing - intensity - relationships
Concise

8. Conversation killers
talk too much about self - talk too little - interrupt others
others awareness
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

9. Communicating without the use of words
7%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self-discipline (control)
non-verbal communication

10. The intended meaning of the communication sent
be quick to listen and slow to speak - listen to understand
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message

11. A struggle between 2 or more people
etiquette
conflict
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal

12. Having good manners in your dealing with people.
self awareness
etiquette
Why?
piece of information

13. 3 approaches of tone
worry about location - timing - tone
ethics
agressive - nonassertive - assertive
empathic listening: listening with a desire to understand

14. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

15. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
mediation
be quick to listen and slow to speak - listen to understand
Complete

17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
conflict
emotional intelligence EQ

18. Your conscious read of others thoughts and feelings
punctual
others awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
be quick to listen and slow to speak - listen to understand

19. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation
piece of information

20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-verbal communication
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication

21. The symbol reflects our understanding (we see a chair we know its a chair)
be quick to listen and slow to speak - listen to understand
language is symbolic
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

22. Putting up an emotional guard against negative opinion
defensiveness
mediation
self awareness
38%

23. Stress key words - not confusing or complicated
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
Clear

24. Basics of tact and courtesy
worry about location - timing - tone
tone - people skills - respecting others differently
language is symbolic
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

25. Willingness to take credit and blame for actions
cross-functional team
reflected appraisal and direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
accountability .

26. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
message
constructive

27. What are the unhealthy listening patterns and habits?
initiative
location - timing - intensity - relationships
tone - people skills - handshakes - eye contact - keeping everyone involved
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

28. Which 2 guidelines for listening would you choose to incorporate more into your listening?
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
accountability .
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

29. Harmonious and assertive tone
be quick to listen and slow to speak - listen to understand
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships

30. What % of communication is nonverbal?
stereotype
55%
38%
handshake - eye contact - introduction - stopping own conversation

31. What % of communication is paralanguage?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel
language is symbolic
38%

32. Be brief and to the point
Concise
professionalism
38%
team

33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
ethics
mediation
age - experiences - money - culture - education - religion
connotation

34. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
punctual
etiquette

35. Factors that shape our frame of reference
tact
worry about location - timing - tone
age - experiences - money - culture - education - religion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

36. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

37. Inspiring and influencing others - setting your actions as example - knowing where to go...
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
leadership
reflected appraisal and direct comparison

38. Not constructive or helpful
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
negative
handshake - eye contact - introduction - stopping own conversation
reflected appraisal

39. Same words may be interpreted differently than you meant
eye contact - extend hand first - offer firm but relaxed grip
message
language is subjective
constructive

40. Showing people they are important to you
Why?
language is symbolic
eye contact - handshake - proper intro - respect - include all
leadership

41. _______________ criticism is presented in a way that can help you learn and grow.
55%
eye contact - handshake - proper intro - respect - include all
constructive
emotional intelligence EQ

42. Considerate
worry about location - timing - tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
message

43. Interrupting others
Quickest way to break up a conversation
feedback
noise
55%

44. How is verbal communication both a bridge and a barrier?
eye contact - extend hand first - offer firm but relaxed grip
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%

45. The unwillingness to express thoughts and feelings in a conflict (you run)
discrimination
external noise
negative
non-assertion

46. What nonverbal symbols are best at communicating?
frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all

47. Being on time
others awareness
handshake - eye contact - introduction - stopping own conversation
reflected appraisal
punctual

48. The ability to say and do things in a way that will not offend another person
tact
constructive
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

49. It takes a lot longer to _____ a relational mess then it does to prevent one
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
encoding

50. What is the nature of conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication
conflict