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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Evaluations of self worth (how you feel about these qualities)
self esteem
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct comparison

2. What are the 3 codes used to express thoughts and feelings?
mediation
frame of reference
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

3. What is the nature of conflict?
clean up
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

4. What is the healthy listening habit?
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
constructive
negative

5. Basics of tact and courtesy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - respecting others differently

6. Your conscious read of others thoughts and feelings
indirect communication
frame of reference
others awareness
non-assertion

7. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
non-verbal communication
location - timing - intensity - relationships
external noise

8. Anything that distracts
noise
connotation
reflected appraisal
feedback

9. 3 approaches of tone
agressive - nonassertive - assertive
decoding
talk too much about self - talk too little - interrupt others
channel

10. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
Concise
language is symbolic

11. Background of communication that influences how people interpret the message
etiquette
frame of reference
cowardly agression
empathic listening: listening with a desire to understand

12. Inspiring and influencing others - setting your actions as example - knowing where to go...
Quickest way to break up a conversation
leadership
internal noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

13. A group of people from different departments or areas working together.
etiquette
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
38%

14. Putting up an emotional guard against negative opinion
assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Complete
defensiveness

15. It takes a lot longer to _____ a relational mess then it does to prevent one
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
7%
direct agression
clean up

16. How is our self concept developed?
self-discipline (control)
self esteem
reflected appraisal and direct comparison
conflict

17. What % of communication is paralanguage?
38%
empathic listening: listening with a desire to understand
Clear
internal noise

18. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
be quick to listen and slow to speak - listen to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

19. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
55%
mediation
interpersonal skills
team

20. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
if you have to be right - you won't handle conflict well
direct agression

21. A ________________ can be the difference between understanding and not
discrimination
piece of information
constructive
self concept

22. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
integrity
direct agression
reflected appraisal

23. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
initiative
noise
communication
eye contact - extend hand first - offer firm but relaxed grip

24. Showing people they are important to you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

25. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
mediation
worry about location - timing - tone
discrimination
Complete

26. Following a strict code of conduct or standard of values
Concise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
integrity
eye contact - extend hand first - offer firm but relaxed grip

27. Factors that shape EQ
cross-functional team
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

28. Your message expresses thoughts and feelings clearly and directly w/o making judgements
integrity
reflected appraisal and direct comparison
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

29. The intended meaning of the communication sent
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
message
integrity

30. Doing what needs to be done and doing it withou tbeing told
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Complete
emotional intelligence EQ

31. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip
self concept

32. Effective communication basics
cowardly agression
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
message

33. Harmonious and assertive tone
location - timing - intensity - relationships
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

34. The ability to say and do things in a way that will not offend another person
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
piece of information
tact
clear - complete - concise - considerate

35. Criticism expressed in a way that threatens the other person (retaliate)
be quick to listen and slow to speak - listen to understand
direct agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
indirect communication

36. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
tone - people skills - respecting others differently
message
self awareness

37. Being on time
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism

38. Giving criticism

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39. Awareness of others perceptions of yourself
assertion
ability to read others perceptions of you
self concept
professionalism

40. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Complete
indirect communication
assertion
direct agression

41. Skills that promote relationships with other people.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
interpersonal skills
external noise
constructive

42. Associated meaning
negative
connotation
direct comparison
internal noise

43. Considerate
leadership
etiquette
non-assertion - direct agression - cowards agression - indirect communication - assertion
worry about location - timing - tone

44. The principles of conduct that govern a group or society
self awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - respecting others differently
ethics

45. Handling problems and criticism gracefully and maturely
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information
external noise

46. Not constructive or helpful
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
direct comparison

47. What are the different kinds of intimacy?
interpersonal skills
integrity
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

48. _______________ criticism is presented in a way that can help you learn and grow.
accountability .
professionalism
worry about location - timing - tone
constructive

49. Making introductions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
location - timing - intensity - relationships
punctual
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

50. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
ethics
non-verbal communication
mediation
non-assertion - direct agression - cowards agression - indirect communication - assertion

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