Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Anything that distracts






2. A struggle between 2 or more people






3. Your conscious read of others thoughts and feelings






4. 3 approaches of tone






5. Skills that promote relationships with other people.






6. The intended meaning of the communication sent






7. Same words may be interpreted differently than you meant






8. Following a strict code of conduct or standard of values






9. What % of communication is language?






10. Effective communication basics






11. Proper handshake






12. Say something behind back






13. Making introductions






14. Aggressive

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15. What is the nature of conflict?






16. Conversation killers






17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






18. Speak to issue w/o raising hostility (you help someone come to a conclusion)






19. Evaluations of self worth (how you feel about these qualities)






20. Hunger






21. Factors that shape EQ






22. ABCs for giving directions






23. Putting message in sending form






24. What % of communication is nonverbal?






25. What are the 3 parts to the 'I Statement?'






26. Handling problems and criticism gracefully and maturely






27. How is our self concept developed?






28. Be brief and to the point






29. Receiving criticism

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30. Associated meaning






31. Harmonious and assertive tone






32. What are the different styles for handling conflict?






33. The ability to say and do things in a way that will not offend another person






34. Showing people they are important to you






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. Give whole story - don't leave out info






37. Interrupting others






38. What nonverbal symbols are best at communicating?






39. Your message expresses thoughts and feelings clearly and directly w/o making judgements






40. A ________________ can be the difference between understanding and not






41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






42. What are the 3 codes used to express thoughts and feelings?






43. A listerner's response that tells a sender that the message is understood






44. Considerate






45. We compare our weaknesses with others strengths (causes inferiority)






46. Giving criticism

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47. Background of communication that influences how people interpret the message






48. Willingness to take credit and blame for actions






49. Doing what needs to be done and doing it withou tbeing told






50. How is verbal communication both a bridge and a barrier?