Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handling problems and criticism gracefully and maturely






2. Evaluations of self worth (how you feel about these qualities)






3. Nonassertive


4. Aggressive


5. 3 approaches of tone






6. Cardinal rule of conflict


7. Making introductions






8. Communicating with words






9. Introducing a new person to a group






10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






11. The principles of conduct that govern a group or society






12. Being on time






13. What are the 3 codes used to express thoughts and feelings?






14. Your conscious read of others thoughts and feelings






15. Self concept that reflects the way we believe others see us






16. What are the unhealthy listening patterns and habits?






17. Proper handshake






18. Showing people they are important to you






19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






20. Anything that distracts






21. How is verbal communication both a bridge and a barrier?






22. Hunger






23. Basics of tact and courtesy






24. Inspiring and influencing others - setting your actions as example - knowing where to go...






25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






26. It takes a lot longer to _____ a relational mess then it does to prevent one






27. What % of communication is paralanguage?






28. Criticism expressed in a way that threatens the other person (retaliate)






29. Doing what needs to be done and doing it withou tbeing told






30. What you're going through when you're trying to interpret






31. Training of oneself; correction or regulation of oneself for improvement






32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






33. Not constructive or helpful






34. Hallway






35. Giving criticism


36. What % of communication is language?






37. The ability to say and do things in a way that will not offend another person






38. The symbol reflects our understanding (we see a chair we know its a chair)






39. A ________________ can be the difference between understanding and not






40. Conversation killers






41. Give whole story - don't leave out info






42. Say something behind back






43. Speak to issue w/o raising hostility (you help someone come to a conclusion)






44. Putting up an emotional guard against negative opinion






45. A listerner's response that tells a sender that the message is understood






46. What % of communication is nonverbal?






47. A struggle between 2 or more people






48. Willingness to take credit and blame for actions






49. Putting message in sending form






50. Skills that promote relationships with other people.