Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An oversimplified and distorted belief about a person or group






2. Hunger






3. Steps to good professional communication






4. Give whole story - don't leave out info






5. How is our self concept developed?






6. What is the healthy listening habit?






7. Showing people they are important to you






8. The principles of conduct that govern a group or society






9. Receiving criticism

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10. Following a strict code of conduct or standard of values






11. Associated meaning






12. Awareness of others perceptions of yourself






13. Speak to issue w/o raising hostility (you help someone come to a conclusion)






14. A group of people from different departments or areas working together.






15. Willingness to take credit and blame for actions






16. Interrupting others






17. A listerner's response that tells a sender that the message is understood






18. A ________________ can be the difference between understanding and not






19. The medium that carries the message






20. What % of communication is nonverbal?






21. Training of oneself; correction or regulation of oneself for improvement






22. Putting up an emotional guard against negative opinion






23. The symbol reflects our understanding (we see a chair we know its a chair)






24. How is verbal communication both a bridge and a barrier?






25. Be brief and to the point






26. What % of communication is paralanguage?






27. It takes a lot longer to _____ a relational mess then it does to prevent one






28. Factors that shape EQ






29. What are the guidelines for listening?

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30. Your ability to understand and manage your own emotions and be sensitive to others emotions






31. Skills that promote relationships with other people.






32. What are the different styles for handling conflict?






33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






34. The unwillingness to express thoughts and feelings in a conflict (you run)






35. Not constructive or helpful






36. Considerate






37. Effective communication basics






38. What you're going through when you're trying to interpret






39. Inspiring and influencing others - setting your actions as example - knowing where to go...






40. Being on time






41. Making introductions






42. _______________ criticism is presented in a way that can help you learn and grow.






43. What are the 3 codes used to express thoughts and feelings?






44. Background of communication that influences how people interpret the message






45. ABCs for giving directions






46. Self concept that reflects the way we believe others see us






47. Which 2 guidelines for listening would you choose to incorporate more into your listening?






48. How conscious you are of your own motivations - thoughts - and feelings






49. Same words may be interpreted differently than you meant






50. Say something behind back