People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. Interrupting others
internal noise
Quickest way to break up a conversation
message
non-assertion


3. The principles of conduct that govern a group or society
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


4. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
team
Clear
cowardly agression
communication


5. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
etiquette
non-assertion


6. Harmonious and assertive tone
Why?
non-assertion
Quickest way to break up a conversation
location - timing - intensity - relationships


7. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


8. Receiving criticism

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9. Communicating with words
indirect communication
if you have to be right - you won't handle conflict well
verbal
etiquette


10. Having good manners in your dealing with people.
Clear
negative
agressive - nonassertive - assertive
etiquette


11. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand
mediation


12. Speak to issue w/o raising hostility (you help someone come to a conclusion)
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
Why?


13. _______________ criticism is presented in a way that can help you learn and grow.
reflected appraisal and direct comparison
if you have to be right - you won't handle conflict well
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive


14. Communicating without the use of words
ability to read others perceptions of you
indirect communication
non-verbal communication
external noise


15. What % of communication is language?
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison
7%
direct comparison


16. Evaluations of self worth (how you feel about these qualities)
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cowardly agression
self esteem


17. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination


18. Doing what needs to be done and doing it withou tbeing told
initiative
ethics
empathic listening: listening with a desire to understand
38%


19. The unwillingness to express thoughts and feelings in a conflict (you run)
cross-functional team
if you have to be right - you won't handle conflict well
non-assertion
Quickest way to break up a conversation


20. Hunger
interpersonal skills
agressive - nonassertive - assertive
accountability .
internal noise


21. Basics of tact and courtesy
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently
agressive - nonassertive - assertive
frame of reference


22. Nonassertive

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23. Cardinal rule of conflict

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24. Give whole story - don't leave out info
agressive - nonassertive - assertive
language is symbolic
eye contact - extend hand first - offer firm but relaxed grip
Complete


25. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
eye contact - handshake - proper intro - respect - include all
interpersonal skills
discrimination


26. Showing people they are important to you
ethics
message
eye contact - handshake - proper intro - respect - include all
Clear


27. What % of communication is paralanguage?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct agression
38%
ability to read others perceptions of you


28. A struggle between 2 or more people
conflict
worry about location - timing - tone
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison


29. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics
feedback
7%


30. Same words may be interpreted differently than you meant
non-assertion - direct agression - cowards agression - indirect communication - assertion
Why?
frame of reference
language is subjective


31. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
language is subjective
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


32. Giving criticism

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33. It takes a lot longer to _____ a relational mess then it does to prevent one
ethics
self awareness
be quick to listen and slow to speak - listen to understand
clean up


34. Aggressive

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35. Skills that promote relationships with other people.
age - experiences - money - culture - education - religion
interpersonal skills
noise
agressive - nonassertive - assertive


36. What are the different styles for handling conflict?
self concept
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
channel


37. Following a strict code of conduct or standard of values
reflected appraisal and direct comparison
indirect communication
handshake - eye contact - introduction - stopping own conversation
integrity


38. Handling problems and criticism gracefully and maturely
professionalism
decoding
7%
Why?


39. Effective communication basics
noise
tone - people skills - handshakes - eye contact - keeping everyone involved
55%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


40. Background of communication that influences how people interpret the message
frame of reference
connotation
feedback
indirect communication


41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal and direct comparison
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


42. The ability to say and do things in a way that will not offend another person
be quick to listen and slow to speak - listen to understand
clear - complete - concise - considerate
tact
punctual


43. What are the 3 parts to the 'I Statement?'
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
communication
direct agression


44. Your conscious read of others thoughts and feelings
feedback
others awareness
non-assertion
professionalism


45. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication


46. Not constructive or helpful
negative
reflected appraisal and direct comparison
team
discrimination


47. Introducing a new person to a group
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
location - timing - intensity - relationships
direct agression


48. How is our self concept developed?
agressive - nonassertive - assertive
clear - complete - concise - considerate
reflected appraisal and direct comparison
language is subjective


49. What are the unhealthy listening patterns and habits?
noise
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


50. 3 approaches of tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others
message