Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Giving criticism






2. Doing what needs to be done and doing it withou tbeing told






3. Conversation killers






4. It takes a lot longer to _____ a relational mess then it does to prevent one






5. A group of people from different departments or areas working together.






6. Putting up an emotional guard against negative opinion






7. _______________ criticism is presented in a way that can help you learn and grow.






8. What % of communication is nonverbal?






9. The unwillingness to express thoughts and feelings in a conflict (you run)






10. Speak to issue w/o raising hostility (you help someone come to a conclusion)






11. Interrupting others






12. Effective communication basics






13. Basics of tact and courtesy






14. Communicating without the use of words






15. Be brief and to the point






16. The symbol reflects our understanding (we see a chair we know its a chair)






17. How is verbal communication both a bridge and a barrier?






18. Following a strict code of conduct or standard of values






19. Evaluations of self worth (how you feel about these qualities)






20. Handling problems and criticism gracefully and maturely






21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






22. A struggle between 2 or more people






23. Training of oneself; correction or regulation of oneself for improvement






24. The ability to say and do things in a way that will not offend another person






25. Harmonious and assertive tone






26. The intended meaning of the communication sent






27. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






28. How is our self concept developed?






29. Criticism expressed in a way that threatens the other person (retaliate)






30. What are the guidelines for listening?






31. Making introductions






32. An oversimplified and distorted belief about a person or group






33. Same words may be interpreted differently than you meant






34. Hunger






35. What are the different kinds of intimacy?






36. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






37. Nonassertive






38. Stress key words - not confusing or complicated






39. Your conscious read of others thoughts and feelings






40. What are the 3 codes used to express thoughts and feelings?






41. What nonverbal symbols are best at communicating?






42. Proper handshake






43. Introducing a new person to a group






44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






45. What % of communication is language?






46. The principles of conduct that govern a group or society






47. What are the different styles for handling conflict?






48. Aggressive






49. Receiving criticism






50. Putting message in sending form