Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ABCs for giving directions






2. What is the healthy listening habit?






3. How is verbal communication both a bridge and a barrier?






4. Conversation killers






5. Proper handshake






6. Interrupting others






7. 4 types of love in the greek language






8. How is our self concept developed?






9. What you're going through when you're trying to interpret






10. The ability to say and do things in a way that will not offend another person






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. The principles of conduct that govern a group or society






13. Skills that promote relationships with other people.






14. What are the 3 parts to the 'I Statement?'






15. Following a strict code of conduct or standard of values






16. Anything that distracts






17. What % of communication is nonverbal?






18. Factors that shape our frame of reference






19. Handling problems and criticism gracefully and maturely






20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






21. Doing what needs to be done and doing it withou tbeing told






22. Receiving criticism

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23. Nonassertive

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24. The intended meaning of the communication sent






25. Inspiring and influencing others - setting your actions as example - knowing where to go...






26. What are the different styles for handling conflict?






27. Self concept that reflects the way we believe others see us






28. What are the unhealthy listening patterns and habits?






29. Say something behind back






30. Being on time






31. The medium that carries the message






32. Same words may be interpreted differently than you meant






33. _______________ criticism is presented in a way that can help you learn and grow.






34. What are the guidelines for listening?

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35. Harmonious and assertive tone






36. Background of communication that influences how people interpret the message






37. What % of communication is paralanguage?






38. A ________________ can be the difference between understanding and not






39. Basics of tact and courtesy






40. Aggressive

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41. Showing people they are important to you






42. The unwillingness to express thoughts and feelings in a conflict (you run)






43. Communicating with words






44. What question helps you be more aware?






45. Your conscious read of others thoughts and feelings






46. Introducing a new person to a group






47. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






48. Criticism expressed in a way that threatens the other person (retaliate)






49. Steps to good professional communication






50. Give whole story - don't leave out info