Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A group of people from different departments or areas working together.
reflected appraisal and direct comparison
direct agression
age - experiences - money - culture - education - religion
cross-functional team

2. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

3. What you're going through when you're trying to interpret
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
be quick to listen and slow to speak - listen to understand

4. What % of communication is nonverbal?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
constructive
emotional intelligence EQ

5. The ability to say and do things in a way that will not offend another person
7%
talk too much about self - talk too little - interrupt others
tact
Why?

6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
internal noise
external noise
professionalism

7. Hunger
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise
self-discipline (control)
age - experiences - money - culture - education - religion

8. Say something behind back
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
self awareness

9. What is the nature of conflict?
frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self-discipline (control)
non-assertion - direct agression - cowards agression - indirect communication - assertion

10. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

11. What are the unhealthy listening patterns and habits?
ability to read others perceptions of you
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive

12. 4 types of love in the greek language
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
empathic listening: listening with a desire to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation

13. Doing what needs to be done and doing it withou tbeing told
38%
initiative
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

14. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
cross-functional team
discrimination
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
empathic listening: listening with a desire to understand

15. Skills that promote relationships with other people.
ability to read others perceptions of you
initiative
interpersonal skills
non-assertion

16. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
constructive

17. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
communication
location - timing - intensity - relationships
initiative

18. 3 approaches of tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
agressive - nonassertive - assertive

19. Inspiring and influencing others - setting your actions as example - knowing where to go...
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip

20. What % of communication is language?
noise
ability to read others perceptions of you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
7%

21. Basics of tact and courtesy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
language is symbolic

22. An oversimplified and distorted belief about a person or group
stereotype
Why?
etiquette
handshake - eye contact - introduction - stopping own conversation

23. The principles of conduct that govern a group or society
ethics
language is subjective
non-assertion
tact

24. Putting up an emotional guard against negative opinion
defensiveness
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

25. Communicating without the use of words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?

26. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
handshake - eye contact - introduction - stopping own conversation
Complete

27. Give whole story - don't leave out info
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette
conflict

28. Evaluations of self worth (how you feel about these qualities)
handshake - eye contact - introduction - stopping own conversation
self esteem
self awareness
channel

29. Harmonious and assertive tone
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships

30. Hallway
external noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

31. _______________ criticism is presented in a way that can help you learn and grow.
defensiveness
clear - complete - concise - considerate
constructive
talk too much about self - talk too little - interrupt others

32. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

33. The medium that carries the message
tone - people skills - handshakes - eye contact - keeping everyone involved
defensiveness
7%
channel

34. We compare our weaknesses with others strengths (causes inferiority)
language is symbolic
direct comparison
connotation
age - experiences - money - culture - education - religion

35. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - extend hand first - offer firm but relaxed grip
if you have to be right - you won't handle conflict well

36. How conscious you are of your own motivations - thoughts - and feelings
verbal
emotional intelligence EQ
self awareness
eye contact - extend hand first - offer firm but relaxed grip

37. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

38. A listerner's response that tells a sender that the message is understood
agressive - nonassertive - assertive
verbal
external noise
feedback

39. What are the different kinds of intimacy?
noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

40. Your conscious read of others thoughts and feelings
stereotype
55%
Clear
others awareness

41. The intended meaning of the communication sent
message
language is subjective
ethics
stereotype

42. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
decoding
mediation
team

43. Training of oneself; correction or regulation of oneself for improvement
direct agression
7%
self-discipline (control)
cross-functional team

44. Anything that distracts
stereotype
interpersonal skills
noise
be quick to listen and slow to speak - listen to understand

45. The symbol reflects our understanding (we see a chair we know its a chair)
eye contact - extend hand first - offer firm but relaxed grip
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison

46. Interrupting others
ethics
Quickest way to break up a conversation
clean up
be quick to listen and slow to speak - listen to understand

47. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
channel
language is symbolic
decoding

48. Willingness to take credit and blame for actions
Clear
accountability .
channel
7%

49. Be brief and to the point
language is symbolic
others awareness
Concise
language is subjective

50. Following a strict code of conduct or standard of values
reflected appraisal
discrimination
integrity
non-verbal communication

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

People Skills

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests