Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Awareness of others perceptions of yourself
noise
handshake - eye contact - introduction - stopping own conversation
etiquette
ability to read others perceptions of you

2. Self concept that reflects the way we believe others see us
reflected appraisal
constructive
negative
7%

3. Considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
worry about location - timing - tone
interpersonal skills

4. The intended meaning of the communication sent
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is subjective
message
tone - people skills - handshakes - eye contact - keeping everyone involved

5. A group of people from different departments or areas working together.
encoding
cross-functional team
professionalism
tact

6. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Clear

7. Communicating without the use of words
Clear
frame of reference
non-verbal communication
mediation

8. Harmonious and assertive tone
age - experiences - money - culture - education - religion
leadership
location - timing - intensity - relationships
Complete

9. Same words may be interpreted differently than you meant
empathic listening: listening with a desire to understand
language is subjective
ability to read others perceptions of you
self-discipline (control)

10. 3 approaches of tone
38%
agressive - nonassertive - assertive
mediation
connotation

11. What % of communication is language?
55%
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
7%

12. _______________ criticism is presented in a way that can help you learn and grow.
language is subjective
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
constructive
self awareness

13. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
constructive
location - timing - intensity - relationships
etiquette

14. Willingness to take credit and blame for actions
accountability .
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills
7%

15. What are the unhealthy listening patterns and habits?
clean up
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
7%
piece of information

16. We compare our weaknesses with others strengths (causes inferiority)
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ
direct comparison
feedback

17. The principles of conduct that govern a group or society
tact
language is subjective
ethics
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

18. Factors that shape EQ
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation
language is subjective

19. ABCs for giving directions
clear - complete - concise - considerate
integrity
noise
eye contact - handshake - proper intro - respect - include all

20. Putting message in sending form
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

21. It takes a lot longer to _____ a relational mess then it does to prevent one
self esteem
decoding
clean up
punctual

22. Hunger
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise
Quickest way to break up a conversation
direct agression

23. Not constructive or helpful
discrimination
self esteem
negative
internal noise

24. Interrupting others
etiquette
Quickest way to break up a conversation
7%
decoding

25. The ability to say and do things in a way that will not offend another person
negative
discrimination
ability to read others perceptions of you
tact

26. Giving criticism

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27. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
self concept
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved

28. Associated meaning
eye contact - extend hand first - offer firm but relaxed grip
frame of reference
etiquette
connotation

29. What is the healthy listening habit?
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
empathic listening: listening with a desire to understand

30. What is the nature of conflict?
conflict
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

31. The unwillingness to express thoughts and feelings in a conflict (you run)
language is subjective
non-assertion
reflected appraisal
message

32. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
conflict
cowardly agression
professionalism
team

33. Showing people they are important to you
direct agression
eye contact - handshake - proper intro - respect - include all
Clear
eye contact - extend hand first - offer firm but relaxed grip

34. Stress key words - not confusing or complicated
handshake - eye contact - introduction - stopping own conversation
Complete
Clear
eye contact - extend hand first - offer firm but relaxed grip

35. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
if you have to be right - you won't handle conflict well
Concise
Why?

36. Factors that shape our frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tact

37. Introducing a new person to a group
clean up
eye contact - extend hand first - offer firm but relaxed grip
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

38. Anything that distracts
Concise
communication
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

39. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
tact
7%
noise

40. A ________________ can be the difference between understanding and not
38%
assertion
piece of information
self esteem

41. What nonverbal symbols are best at communicating?
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise

42. Hallway
tact
decoding
external noise
integrity

43. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
accountability .
etiquette
be quick to listen and slow to speak - listen to understand

44. Doing what needs to be done and doing it withou tbeing told
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - handshakes - eye contact - keeping everyone involved
initiative

45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
stereotype
worry about location - timing - tone
discrimination
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

46. Speak to issue w/o raising hostility (you help someone come to a conclusion)
if you have to be right - you won't handle conflict well
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
indirect communication

47. Say something behind back
leadership
piece of information
agressive - nonassertive - assertive
cowardly agression

48. Nonassertive

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49. Be brief and to the point
frame of reference
negative
Concise
Clear

50. Handling problems and criticism gracefully and maturely
non-verbal communication
language is symbolic
professionalism
clean up