Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting message in sending form
negative
professionalism
encoding
cowardly agression

2. Criticism expressed in a way that threatens the other person (retaliate)
self awareness
direct agression
others awareness
talk too much about self - talk too little - interrupt others

3. What % of communication is nonverbal?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression
55%

4. Hunger
tact
internal noise
reflected appraisal and direct comparison
empathic listening: listening with a desire to understand

5. What question helps you be more aware?
Why?
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
verbal

6. Giving criticism

7. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
indirect communication
negative

8. Basics of tact and courtesy
tone - people skills - respecting others differently
message
Why?
age - experiences - money - culture - education - religion

9. Stress key words - not confusing or complicated
location - timing - intensity - relationships
Clear
tact
professionalism

10. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
self esteem
cross-functional team

11. Considerate
etiquette
reflected appraisal and direct comparison
worry about location - timing - tone
location - timing - intensity - relationships

12. Conversation killers
piece of information
indirect communication
Complete
talk too much about self - talk too little - interrupt others

13. A group of people from different departments or areas working together.
cross-functional team
encoding
assertion
mediation

14. Aggressive

15. What are the different kinds of intimacy?
non-assertion
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation

16. Harmonious and assertive tone
indirect communication
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

17. The medium that carries the message
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel
be quick to listen and slow to speak - listen to understand

18. 3 approaches of tone
noise
clean up
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

19. Communicating without the use of words
direct comparison
non-verbal communication
assertion
reflected appraisal

20. Nonassertive

21. We compare our weaknesses with others strengths (causes inferiority)
Concise
direct comparison
38%
be quick to listen and slow to speak - listen to understand

22. Anything that distracts
noise
external noise
negative
connotation

23. Your ability to understand and manage your own emotions and be sensitive to others emotions
mediation
emotional intelligence EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

24. _______________ criticism is presented in a way that can help you learn and grow.
constructive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

25. What is the nature of conflict?
reflected appraisal and direct comparison
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette

26. The principles of conduct that govern a group or society
empathic listening: listening with a desire to understand
tact
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics

27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - handshakes - eye contact - keeping everyone involved

28. Training of oneself; correction or regulation of oneself for improvement
direct comparison
cross-functional team
self-discipline (control)
piece of information

29. Self concept that reflects the way we believe others see us
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
cross-functional team

30. Skills that promote relationships with other people.
be quick to listen and slow to speak - listen to understand
interpersonal skills
etiquette
accountability .

31. Showing people they are important to you
self-discipline (control)
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stereotype
self concept

33. Willingness to take credit and blame for actions
accountability .
worry about location - timing - tone
defensiveness
self concept

34. The symbol reflects our understanding (we see a chair we know its a chair)
external noise
self esteem
language is symbolic
team

35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
self-discipline (control)
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
decoding

36. Doing what needs to be done and doing it withou tbeing told
initiative
eye contact - extend hand first - offer firm but relaxed grip
constructive
professionalism

37. Awareness of others perceptions of yourself
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
location - timing - intensity - relationships
ability to read others perceptions of you

38. Same words may be interpreted differently than you meant
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
7%
Why?

39. The intended meaning of the communication sent
message
Quickest way to break up a conversation
interpersonal skills
team

40. Factors that shape EQ
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

41. How conscious you are of your own motivations - thoughts - and feelings
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self awareness
tone - people skills - respecting others differently

42. An oversimplified and distorted belief about a person or group
non-assertion
language is subjective
stereotype
reflected appraisal and direct comparison

43. Receiving criticism

44. The ability to say and do things in a way that will not offend another person
tact
constructive
age - experiences - money - culture - education - religion
noise

45. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
message
talk too much about self - talk too little - interrupt others
professionalism

46. Making introductions
stereotype
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

47. What are the 3 parts to the 'I Statement?'
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
eye contact - extend hand first - offer firm but relaxed grip

48. The unwillingness to express thoughts and feelings in a conflict (you run)
others awareness
defensiveness
non-assertion
reflected appraisal and direct comparison

49. Hallway
accountability .
external noise
discrimination
tone - people skills - handshakes - eye contact - keeping everyone involved

50. What are the 3 codes used to express thoughts and feelings?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments