Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Receiving criticism

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2. Following a strict code of conduct or standard of values
integrity
interpersonal skills
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

3. Effective communication basics
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved

4. The medium that carries the message
punctual
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity

5. Your conscious read of others thoughts and feelings
handshake - eye contact - introduction - stopping own conversation
message
others awareness
talk too much about self - talk too little - interrupt others

6. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette

7. The ability to say and do things in a way that will not offend another person
be quick to listen and slow to speak - listen to understand
team
tact
channel

8. 4 types of love in the greek language
cowardly agression
integrity
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

9. Hallway
external noise
55%
clean up
7%

10. Criticism expressed in a way that threatens the other person (retaliate)
assertion
direct agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information

11. What are the different kinds of intimacy?
connotation
non-verbal communication
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

12. We compare our weaknesses with others strengths (causes inferiority)
cowardly agression
direct comparison
tone - people skills - respecting others differently
clear - complete - concise - considerate

13. Give whole story - don't leave out info
reflected appraisal and direct comparison
Complete
decoding
self awareness

14. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
55%

15. Evaluations of self worth (how you feel about these qualities)
self esteem
frame of reference
negative
55%

16. Factors that shape EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cross-functional team
encoding

17. Awareness of others perceptions of yourself
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
reflected appraisal
interpersonal skills

18. Having good manners in your dealing with people.
55%
cross-functional team
etiquette
self concept

19. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity

20. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
decoding
assertion

21. Inspiring and influencing others - setting your actions as example - knowing where to go...
talk too much about self - talk too little - interrupt others
self-discipline (control)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
leadership

22. Anything that distracts
Clear
55%
assertion
noise

23. Associated meaning
Quickest way to break up a conversation
connotation
ethics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

24. Considerate
reflected appraisal and direct comparison
others awareness
worry about location - timing - tone
language is symbolic

25. Nonassertive

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26. The symbol reflects our understanding (we see a chair we know its a chair)
discrimination
language is symbolic
external noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

27. Introducing a new person to a group
location - timing - intensity - relationships
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal

28. How conscious you are of your own motivations - thoughts - and feelings
Clear
channel
self concept
self awareness

29. Stress key words - not confusing or complicated
integrity
non-assertion
Clear
interpersonal skills

30. Background of communication that influences how people interpret the message
channel
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
frame of reference

31. Willingness to take credit and blame for actions
accountability .
Why?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up

32. Showing people they are important to you
agressive - nonassertive - assertive
eye contact - handshake - proper intro - respect - include all
etiquette
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

33. Putting message in sending form
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
punctual
encoding

34. Self concept that reflects the way we believe others see us
non-verbal communication
cowardly agression
reflected appraisal
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

35. It takes a lot longer to _____ a relational mess then it does to prevent one
55%
direct agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up

36. _______________ criticism is presented in a way that can help you learn and grow.
accountability .
constructive
Complete
direct comparison

37. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
internal noise
channel
emotional intelligence EQ
communication

38. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
integrity

39. Aggressive

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40. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
ethics
internal noise
eye contact - handshake - proper intro - respect - include all

41. Basics of tact and courtesy
mediation
talk too much about self - talk too little - interrupt others
integrity
tone - people skills - respecting others differently

42. Interrupting others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
piece of information
Quickest way to break up a conversation

43. Not constructive or helpful
if you have to be right - you won't handle conflict well
negative
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

44. What % of communication is paralanguage?
38%
Why?
age - experiences - money - culture - education - religion
tact

45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback
mediation
Clear

46. Your ability to understand and manage your own emotions and be sensitive to others emotions
punctual
emotional intelligence EQ
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

47. An oversimplified and distorted belief about a person or group
stereotype
cross-functional team
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

48. What are the different styles for handling conflict?
handshake - eye contact - introduction - stopping own conversation
piece of information
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

49. Steps to good professional communication
piece of information
handshake - eye contact - introduction - stopping own conversation
others awareness
eye contact - extend hand first - offer firm but relaxed grip

50. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%