Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. We compare our weaknesses with others strengths (causes inferiority)






2. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






3. How is verbal communication both a bridge and a barrier?






4. Interrupting others






5. Background of communication that influences how people interpret the message






6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






7. The intended meaning of the communication sent






8. What are the different kinds of intimacy?






9. Stress key words - not confusing or complicated






10. Inspiring and influencing others - setting your actions as example - knowing where to go...






11. Anything that distracts






12. A group of people from different departments or areas working together.






13. The medium that carries the message






14. Aggressive

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15. Speak to issue w/o raising hostility (you help someone come to a conclusion)






16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






17. Considerate






18. Hallway






19. Nonassertive

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20. What you're going through when you're trying to interpret






21. 3 approaches of tone






22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






23. Same words may be interpreted differently than you meant






24. An oversimplified and distorted belief about a person or group






25. Conversation killers






26. Putting message in sending form






27. Criticism expressed in a way that threatens the other person (retaliate)






28. Cardinal rule of conflict

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29. A ________________ can be the difference between understanding and not






30. A struggle between 2 or more people






31. Which 2 guidelines for listening would you choose to incorporate more into your listening?






32. Your conscious read of others thoughts and feelings






33. Your message expresses thoughts and feelings clearly and directly w/o making judgements






34. Receiving criticism

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35. Handling problems and criticism gracefully and maturely






36. _______________ criticism is presented in a way that can help you learn and grow.






37. Not constructive or helpful






38. What % of communication is language?






39. Having good manners in your dealing with people.






40. A listerner's response that tells a sender that the message is understood






41. Factors that shape EQ






42. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






43. Making introductions






44. Following a strict code of conduct or standard of values






45. What are the different styles for handling conflict?






46. It takes a lot longer to _____ a relational mess then it does to prevent one






47. Your ability to understand and manage your own emotions and be sensitive to others emotions






48. Associated meaning






49. Hunger






50. 4 types of love in the greek language