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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Showing people they are important to you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - handshake - proper intro - respect - include all

2. Skills that promote relationships with other people.
integrity
tact
Why?
interpersonal skills

3. Communicating without the use of words
non-verbal communication
talk too much about self - talk too little - interrupt others
piece of information
tact

4. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
worry about location - timing - tone
communication

5. Handling problems and criticism gracefully and maturely
professionalism
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
connotation
channel

6. Factors that shape EQ
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - respecting others differently
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cross-functional team

7. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
if you have to be right - you won't handle conflict well
location - timing - intensity - relationships

8. Be brief and to the point
language is symbolic
etiquette
integrity
Concise

9. Interrupting others
Quickest way to break up a conversation
worry about location - timing - tone
professionalism
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

10. 4 types of love in the greek language
eye contact - extend hand first - offer firm but relaxed grip
Why?
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self awareness
direct agression

12. ABCs for giving directions
clear - complete - concise - considerate
interpersonal skills
conflict
self concept

13. What is the nature of conflict?
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression
discrimination

14. What are the unhealthy listening patterns and habits?
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
direct comparison

15. Evaluations of self worth (how you feel about these qualities)
age - experiences - money - culture - education - religion
indirect communication
self esteem
38%

16. What are the different styles for handling conflict?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clear - complete - concise - considerate
mediation
non-assertion - direct agression - cowards agression - indirect communication - assertion

17. Inspiring and influencing others - setting your actions as example - knowing where to go...
etiquette
verbal
leadership
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

18. Background of communication that influences how people interpret the message
clear - complete - concise - considerate
feedback
noise
frame of reference

19. Effective communication basics
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison

20. What % of communication is language?
7%
noise
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

21. Willingness to take credit and blame for actions
Clear
be quick to listen and slow to speak - listen to understand
connotation
accountability .

22. Conversation killers
Why?
talk too much about self - talk too little - interrupt others
direct comparison
reflected appraisal

23. Being on time
indirect communication
punctual
integrity
message

24. Same words may be interpreted differently than you meant
ability to read others perceptions of you
language is subjective
empathic listening: listening with a desire to understand
self awareness

25. Basics of tact and courtesy
direct agression
emotional intelligence EQ
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

26. A listerner's response that tells a sender that the message is understood
7%
feedback
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison

27. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
interpersonal skills

28. Considerate
worry about location - timing - tone
self concept
emotional intelligence EQ
initiative

29. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
conflict
eye contact - handshake - proper intro - respect - include all

30. Following a strict code of conduct or standard of values
7%
ability to read others perceptions of you
integrity
indirect communication

31. A ________________ can be the difference between understanding and not
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
piece of information

32. Self concept that reflects the way we believe others see us
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

33. The intended meaning of the communication sent
frame of reference
external noise
message
cross-functional team

34. The medium that carries the message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
channel
clear - complete - concise - considerate
communication

35. Awareness of others perceptions of yourself
feedback
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
communication

36. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

37. We compare our weaknesses with others strengths (causes inferiority)
assertion
direct comparison
communication
agressive - nonassertive - assertive

38. Speak to issue w/o raising hostility (you help someone come to a conclusion)
cross-functional team
Quickest way to break up a conversation
indirect communication
eye contact - handshake - proper intro - respect - include all

39. Aggressive

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40. Nonassertive

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41. Associated meaning
eye contact - handshake - proper intro - respect - include all
connotation
Concise
direct comparison

42. Putting up an emotional guard against negative opinion
conflict
ability to read others perceptions of you
direct agression
defensiveness

43. Putting message in sending form
channel
reflected appraisal and direct comparison
encoding
constructive

44. Harmonious and assertive tone
leadership
defensiveness
location - timing - intensity - relationships
etiquette

45. Introducing a new person to a group
encoding
if you have to be right - you won't handle conflict well
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

46. An oversimplified and distorted belief about a person or group
stereotype
language is subjective
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

47. What you're going through when you're trying to interpret
feedback
decoding
team
negative

48. A struggle between 2 or more people
conflict
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
location - timing - intensity - relationships

49. Steps to good professional communication
accountability .
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

50. It takes a lot longer to _____ a relational mess then it does to prevent one
language is symbolic
accountability .
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved

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People Skills

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