Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Anything that distracts






2. Basics of tact and courtesy






3. Steps to good professional communication






4. Inspiring and influencing others - setting your actions as example - knowing where to go...






5. The intended meaning of the communication sent






6. Considerate






7. What are the 3 parts to the 'I Statement?'






8. Doing what needs to be done and doing it withou tbeing told






9. The ability to say and do things in a way that will not offend another person






10. Having good manners in your dealing with people.






11. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






12. Self concept that reflects the way we believe others see us






13. Criticism expressed in a way that threatens the other person (retaliate)






14. Conversation killers






15. Not constructive or helpful






16. A ________________ can be the difference between understanding and not






17. A listerner's response that tells a sender that the message is understood






18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






19. Factors that shape our frame of reference






20. Showing people they are important to you






21. The unwillingness to express thoughts and feelings in a conflict (you run)






22. Which 2 guidelines for listening would you choose to incorporate more into your listening?






23. Making introductions






24. What is the healthy listening habit?






25. Be brief and to the point






26. The symbol reflects our understanding (we see a chair we know its a chair)






27. What % of communication is language?






28. 4 types of love in the greek language






29. Training of oneself; correction or regulation of oneself for improvement






30. Factors that shape EQ






31. What are the different styles for handling conflict?






32. Your message expresses thoughts and feelings clearly and directly w/o making judgements






33. Skills that promote relationships with other people.






34. Proper handshake






35. Introducing a new person to a group






36. Interrupting others






37. Communicating without the use of words






38. We compare our weaknesses with others strengths (causes inferiority)






39. What are the guidelines for listening?

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40. Evaluations of self worth (how you feel about these qualities)






41. An oversimplified and distorted belief about a person or group






42. Same words may be interpreted differently than you meant






43. Effective communication basics






44. Aggressive

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45. ABCs for giving directions






46. Associated meaning






47. Background of communication that influences how people interpret the message






48. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






49. What are the 3 codes used to express thoughts and feelings?






50. Speak to issue w/o raising hostility (you help someone come to a conclusion)