Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Be brief and to the point
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
Concise
cross-functional team

2. The medium that carries the message
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison
connotation

3. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
indirect communication
team
others awareness
Complete

4. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
reflected appraisal
indirect communication

5. Harmonious and assertive tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self esteem
location - timing - intensity - relationships
channel

6. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
language is subjective
constructive
ability to read others perceptions of you

7. The unwillingness to express thoughts and feelings in a conflict (you run)
encoding
piece of information
ethics
non-assertion

8. Criticism expressed in a way that threatens the other person (retaliate)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
direct agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others

9. Doing what needs to be done and doing it withou tbeing told
defensiveness
channel
initiative
self esteem

10. Communicating without the use of words
initiative
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
message

11. What are the different styles for handling conflict?
reflected appraisal
if you have to be right - you won't handle conflict well
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion

12. Training of oneself; correction or regulation of oneself for improvement
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
team
accountability .

13. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
etiquette
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

14. Awareness of others perceptions of yourself
if you have to be right - you won't handle conflict well
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression
ability to read others perceptions of you

15. Being on time
punctual
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

16. Hunger
negative
self awareness
internal noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

17. Basics of tact and courtesy
direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently

18. Self concept that reflects the way we believe others see us
reflected appraisal
7%
direct agression
non-verbal communication

19. Cardinal rule of conflict

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20. What are the unhealthy listening patterns and habits?
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression

21. Your ability to understand and manage your own emotions and be sensitive to others emotions
agressive - nonassertive - assertive
55%
connotation
emotional intelligence EQ

22. Hallway
non-verbal communication
Quickest way to break up a conversation
Clear
external noise

23. Background of communication that influences how people interpret the message
age - experiences - money - culture - education - religion
55%
initiative
frame of reference

24. Say something behind back
Why?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
connotation

25. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Why?

26. Showing people they are important to you
38%
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all
encoding

27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
defensiveness
agressive - nonassertive - assertive
mediation
connotation

28. Considerate
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
non-assertion
eye contact - handshake - proper intro - respect - include all

29. Having good manners in your dealing with people.
conflict
discrimination
etiquette
communication

30. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
ethics
Why?

31. A listerner's response that tells a sender that the message is understood
conflict
initiative
talk too much about self - talk too little - interrupt others
feedback

32. What % of communication is nonverbal?
55%
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal

33. Putting message in sending form
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
encoding
punctual

34. Conversation killers
reflected appraisal
mediation
integrity
talk too much about self - talk too little - interrupt others

35. What are the 3 parts to the 'I Statement?'
interpersonal skills
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate

36. Giving criticism

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37. Effective communication basics
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal
tone - people skills - handshakes - eye contact - keeping everyone involved

38. Introducing a new person to a group
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)

39. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

40. Aggressive

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41. The ability to say and do things in a way that will not offend another person
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
if you have to be right - you won't handle conflict well
tact

42. How conscious you are of your own motivations - thoughts - and feelings
emotional intelligence EQ
self awareness
eye contact - extend hand first - offer firm but relaxed grip
mediation

43. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
handshake - eye contact - introduction - stopping own conversation
conflict
others awareness

44. Steps to good professional communication
talk too much about self - talk too little - interrupt others
verbal
handshake - eye contact - introduction - stopping own conversation
etiquette

45. What % of communication is paralanguage?
38%
if you have to be right - you won't handle conflict well
7%
leadership

46. Communicating with words
self awareness
verbal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
indirect communication

47. What question helps you be more aware?
Why?
channel
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

48. A group of people from different departments or areas working together.
self-discipline (control)
cross-functional team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ethics

49. How is our self concept developed?
be quick to listen and slow to speak - listen to understand
conflict
direct agression
reflected appraisal and direct comparison

50. Following a strict code of conduct or standard of values
ability to read others perceptions of you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
integrity