Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Being on time
reflected appraisal
cowardly agression
punctual
decoding

2. The ability to say and do things in a way that will not offend another person
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
frame of reference

3. Which 2 guidelines for listening would you choose to incorporate more into your listening?
interpersonal skills
feedback
be quick to listen and slow to speak - listen to understand
language is subjective

4. Background of communication that influences how people interpret the message
frame of reference
agressive - nonassertive - assertive
7%
cross-functional team

5. Considerate
worry about location - timing - tone
cross-functional team
7%
frame of reference

6. 4 types of love in the greek language
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal
7%

7. What you're going through when you're trying to interpret
leadership
discrimination
decoding
ability to read others perceptions of you

8. Aggressive

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9. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
constructive
internal noise

10. Your conscious read of others thoughts and feelings
language is subjective
reflected appraisal and direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
others awareness

11. A struggle between 2 or more people
cross-functional team
mediation
conflict
Complete

12. A ________________ can be the difference between understanding and not
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
professionalism

13. Associated meaning
others awareness
Quickest way to break up a conversation
connotation
55%

14. Stress key words - not confusing or complicated
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear

15. What are the unhealthy listening patterns and habits?
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
non-assertion

16. A listerner's response that tells a sender that the message is understood
mediation
non-assertion
feedback
eye contact - handshake - proper intro - respect - include all

17. Having good manners in your dealing with people.
message
verbal
constructive
etiquette

18. Showing people they are important to you
cowardly agression
integrity
eye contact - handshake - proper intro - respect - include all
message

19. Doing what needs to be done and doing it withou tbeing told
initiative
if you have to be right - you won't handle conflict well
communication
cowardly agression

20. An oversimplified and distorted belief about a person or group
eye contact - extend hand first - offer firm but relaxed grip
frame of reference
stereotype
cross-functional team

21. Not constructive or helpful
eye contact - handshake - proper intro - respect - include all
Complete
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative

22. Training of oneself; correction or regulation of oneself for improvement
language is symbolic
indirect communication
self-discipline (control)
clear - complete - concise - considerate

23. Interrupting others
frame of reference
reflected appraisal
tone - people skills - respecting others differently
Quickest way to break up a conversation

24. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
defensiveness
conflict

25. Nonassertive

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26. What question helps you be more aware?
Why?
cross-functional team
talk too much about self - talk too little - interrupt others
constructive

27. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
discrimination
internal noise

28. Cardinal rule of conflict

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29. What are the guidelines for listening?

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30. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-assertion - direct agression - cowards agression - indirect communication - assertion
self-discipline (control)
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

31. Inspiring and influencing others - setting your actions as example - knowing where to go...
handshake - eye contact - introduction - stopping own conversation
Complete
leadership
others awareness

32. What % of communication is language?
team
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7%
non-assertion

33. Self concept that reflects the way we believe others see us
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all
mediation
reflected appraisal

34. The medium that carries the message
accountability .
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

35. 3 approaches of tone
Complete
language is symbolic
cross-functional team
agressive - nonassertive - assertive

36. Following a strict code of conduct or standard of values
integrity
7%
cowardly agression
connotation

37. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept

38. Harmonious and assertive tone
talk too much about self - talk too little - interrupt others
others awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
location - timing - intensity - relationships

39. What % of communication is nonverbal?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self concept
worry about location - timing - tone
55%

40. Effective communication basics
assertion
Concise
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness

41. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
self awareness
if you have to be right - you won't handle conflict well

42. _______________ criticism is presented in a way that can help you learn and grow.
agressive - nonassertive - assertive
self-discipline (control)
direct agression
constructive

43. What % of communication is paralanguage?
Complete
noise
38%
initiative

44. Skills that promote relationships with other people.
external noise
others awareness
interpersonal skills
frame of reference

45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
reflected appraisal
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion

46. The principles of conduct that govern a group or society
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ethics
assertion
noise

47. Awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal

48. What is the nature of conflict?
leadership
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression

49. What is the healthy listening habit?
empathic listening: listening with a desire to understand
Clear
encoding
self awareness

50. Criticism expressed in a way that threatens the other person (retaliate)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
age - experiences - money - culture - education - religion
direct agression
professionalism