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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The intended meaning of the communication sent
feedback
message
self-discipline (control)
communication
2. Be brief and to the point
Concise
mediation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information
3. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
38%
discrimination
verbal
team
4. What are the guidelines for listening?
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5. Which 2 guidelines for listening would you choose to incorporate more into your listening?
verbal
initiative
be quick to listen and slow to speak - listen to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
6. A listerner's response that tells a sender that the message is understood
be quick to listen and slow to speak - listen to understand
external noise
feedback
direct comparison
7. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
ethics
38%
direct agression
8. Willingness to take credit and blame for actions
accountability .
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion - direct agression - cowards agression - indirect communication - assertion
9. What you're going through when you're trying to interpret
decoding
emotional intelligence EQ
talk too much about self - talk too little - interrupt others
language is subjective
10. Same words may be interpreted differently than you meant
language is subjective
Concise
conflict
worry about location - timing - tone
11. An oversimplified and distorted belief about a person or group
stereotype
message
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
12. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self concept
indirect communication
frame of reference
clear - complete - concise - considerate
13. What question helps you be more aware?
negative
Why?
ability to read others perceptions of you
empathic listening: listening with a desire to understand
14. Evaluations of self worth (how you feel about these qualities)
self esteem
connotation
Quickest way to break up a conversation
stereotype
15. Having good manners in your dealing with people.
etiquette
worry about location - timing - tone
frame of reference
language is subjective
16. What % of communication is paralanguage?
38%
conflict
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
17. A struggle between 2 or more people
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tact
conflict
18. What % of communication is nonverbal?
self concept
location - timing - intensity - relationships
55%
external noise
19. Cardinal rule of conflict
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20. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38%
feedback
21. Considerate
empathic listening: listening with a desire to understand
Complete
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
22. Conversation killers
accountability .
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others
23. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
location - timing - intensity - relationships
worry about location - timing - tone
Quickest way to break up a conversation
24. Training of oneself; correction or regulation of oneself for improvement
message
self-discipline (control)
agressive - nonassertive - assertive
Quickest way to break up a conversation
25. What are the different styles for handling conflict?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
emotional intelligence EQ
26. Awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
cross-functional team
reflected appraisal
ability to read others perceptions of you
27. Harmonious and assertive tone
location - timing - intensity - relationships
mediation
Why?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
28. Handling problems and criticism gracefully and maturely
clean up
if you have to be right - you won't handle conflict well
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
29. The ability to say and do things in a way that will not offend another person
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal
tact
30. Anything that distracts
Clear
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
noise
31. Your conscious read of others thoughts and feelings
tact
verbal
others awareness
self esteem
32. What % of communication is language?
non-verbal communication
7%
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
33. Give whole story - don't leave out info
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up
Complete
34. Aggressive
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35. Being on time
etiquette
punctual
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
noise
36. What is the healthy listening habit?
negative
message
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
37. Communicating with words
age - experiences - money - culture - education - religion
verbal
location - timing - intensity - relationships
agressive - nonassertive - assertive
38. How conscious you are of your own motivations - thoughts - and feelings
self awareness
encoding
piece of information
non-assertion
39. It takes a lot longer to _____ a relational mess then it does to prevent one
integrity
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
40. What are the 3 parts to the 'I Statement?'
agressive - nonassertive - assertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem
tact
41. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - handshakes - eye contact - keeping everyone involved
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
42. Basics of tact and courtesy
tone - people skills - respecting others differently
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
43. What nonverbal symbols are best at communicating?
empathic listening: listening with a desire to understand
self-discipline (control)
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
44. How is our self concept developed?
Quickest way to break up a conversation
others awareness
direct agression
reflected appraisal and direct comparison
45. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
encoding
talk too much about self - talk too little - interrupt others
communication
empathic listening: listening with a desire to understand
46. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
professionalism
non-verbal communication
punctual
47. Say something behind back
eye contact - handshake - proper intro - respect - include all
communication
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
48. The medium that carries the message
Quickest way to break up a conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel
feedback
49. What is the nature of conflict?
agressive - nonassertive - assertive
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
conflict
50. What are the different kinds of intimacy?
decoding
non-verbal communication
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy