Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the guidelines for listening?

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2. Interrupting others






3. The principles of conduct that govern a group or society






4. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






5. What are the 3 codes used to express thoughts and feelings?






6. Harmonious and assertive tone






7. Making introductions






8. Receiving criticism

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9. Communicating with words






10. Having good manners in your dealing with people.






11. What are the different kinds of intimacy?






12. Speak to issue w/o raising hostility (you help someone come to a conclusion)






13. _______________ criticism is presented in a way that can help you learn and grow.






14. Communicating without the use of words






15. What % of communication is language?






16. Evaluations of self worth (how you feel about these qualities)






17. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






18. Doing what needs to be done and doing it withou tbeing told






19. The unwillingness to express thoughts and feelings in a conflict (you run)






20. Hunger






21. Basics of tact and courtesy






22. Nonassertive

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23. Cardinal rule of conflict

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24. Give whole story - don't leave out info






25. Which 2 guidelines for listening would you choose to incorporate more into your listening?






26. Showing people they are important to you






27. What % of communication is paralanguage?






28. A struggle between 2 or more people






29. Factors that shape EQ






30. Same words may be interpreted differently than you meant






31. We compare our weaknesses with others strengths (causes inferiority)






32. Giving criticism

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33. It takes a lot longer to _____ a relational mess then it does to prevent one






34. Aggressive

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35. Skills that promote relationships with other people.






36. What are the different styles for handling conflict?






37. Following a strict code of conduct or standard of values






38. Handling problems and criticism gracefully and maturely






39. Effective communication basics






40. Background of communication that influences how people interpret the message






41. Your message expresses thoughts and feelings clearly and directly w/o making judgements






42. The ability to say and do things in a way that will not offend another person






43. What are the 3 parts to the 'I Statement?'






44. Your conscious read of others thoughts and feelings






45. Factors that shape our frame of reference






46. Not constructive or helpful






47. Introducing a new person to a group






48. How is our self concept developed?






49. What are the unhealthy listening patterns and habits?






50. 3 approaches of tone