Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Why?
self concept

2. Which 2 guidelines for listening would you choose to incorporate more into your listening?
verbal
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved
be quick to listen and slow to speak - listen to understand

3. What is the nature of conflict?
language is subjective
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self-discipline (control)
location - timing - intensity - relationships
self concept
decoding

5. ABCs for giving directions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
defensiveness
clear - complete - concise - considerate

6. We compare our weaknesses with others strengths (causes inferiority)
mediation
self-discipline (control)
direct comparison
noise

7. Basics of tact and courtesy
discrimination
emotional intelligence EQ
interpersonal skills
tone - people skills - respecting others differently

8. What are the guidelines for listening?

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9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved

10. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
negative
language is subjective
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

11. The medium that carries the message
self esteem
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
tact

12. Hunger
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
internal noise

13. How conscious you are of your own motivations - thoughts - and feelings
empathic listening: listening with a desire to understand
reflected appraisal and direct comparison
self awareness
be quick to listen and slow to speak - listen to understand

14. Following a strict code of conduct or standard of values
if you have to be right - you won't handle conflict well
integrity
discrimination
talk too much about self - talk too little - interrupt others

15. Stress key words - not confusing or complicated
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
7%
Clear
tact

16. What are the 3 codes used to express thoughts and feelings?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
defensiveness

17. Making introductions
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
conflict
integrity

18. A listerner's response that tells a sender that the message is understood
verbal
communication
feedback
frame of reference

19. Hallway
be quick to listen and slow to speak - listen to understand
others awareness
external noise
verbal

20. Criticism expressed in a way that threatens the other person (retaliate)
connotation
non-assertion
direct agression
verbal

21. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

22. What % of communication is language?
accountability .
7%
ability to read others perceptions of you
non-verbal communication

23. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self-discipline (control)

24. Awareness of others perceptions of yourself
decoding
reflected appraisal and direct comparison
professionalism
ability to read others perceptions of you

25. The intended meaning of the communication sent
self awareness
message
others awareness
non-verbal communication

26. Aggressive

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27. Anything that distracts
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information
noise
constructive

28. Harmonious and assertive tone
self awareness
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
internal noise

29. An oversimplified and distorted belief about a person or group
stereotype
feedback
leadership
etiquette

30. Doing what needs to be done and doing it withou tbeing told
emotional intelligence EQ
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership

31. The ability to say and do things in a way that will not offend another person
discrimination
cowardly agression
Concise
tact

32. 3 approaches of tone
clean up
feedback
non-verbal communication
agressive - nonassertive - assertive

33. Having good manners in your dealing with people.
channel
55%
etiquette
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

34. Factors that shape EQ
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved

35. How is our self concept developed?
reflected appraisal and direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept
others awareness

36. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Clear
agressive - nonassertive - assertive
etiquette

37. Nonassertive

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38. What nonverbal symbols are best at communicating?
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion

39. The unwillingness to express thoughts and feelings in a conflict (you run)
feedback
non-assertion
constructive
emotional intelligence EQ

40. Interrupting others
Quickest way to break up a conversation
55%
agressive - nonassertive - assertive
punctual

41. What you're going through when you're trying to interpret
tact
assertion
Why?
decoding

42. Conversation killers
38%
55%
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

43. A group of people from different departments or areas working together.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
integrity
cross-functional team
tone - people skills - respecting others differently

44. Self concept that reflects the way we believe others see us
message
direct agression
reflected appraisal
worry about location - timing - tone

45. How is verbal communication both a bridge and a barrier?
self awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

46. What is the healthy listening habit?
cowardly agression
accountability .
empathic listening: listening with a desire to understand
constructive

47. Associated meaning
Complete
connotation
integrity
accountability .

48. Evaluations of self worth (how you feel about these qualities)
talk too much about self - talk too little - interrupt others
self esteem
self-discipline (control)
direct agression

49. Communicating with words
clear - complete - concise - considerate
language is subjective
verbal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

50. It takes a lot longer to _____ a relational mess then it does to prevent one
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
clean up