Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Showing people they are important to you






2. A listerner's response that tells a sender that the message is understood






3. Say something behind back






4. Steps to good professional communication






5. The symbol reflects our understanding (we see a chair we know its a chair)






6. Your ability to understand and manage your own emotions and be sensitive to others emotions






7. Putting up an emotional guard against negative opinion






8. Be brief and to the point






9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






10. Effective communication basics






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. Aggressive

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13. What % of communication is language?






14. Hunger






15. Putting message in sending form






16. Communicating with words






17. What are the guidelines for listening?

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18. The unwillingness to express thoughts and feelings in a conflict (you run)






19. What are the different kinds of intimacy?






20. The principles of conduct that govern a group or society






21. Receiving criticism

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22. ABCs for giving directions






23. A ________________ can be the difference between understanding and not






24. Interrupting others






25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






26. Your message expresses thoughts and feelings clearly and directly w/o making judgements






27. It takes a lot longer to _____ a relational mess then it does to prevent one






28. _______________ criticism is presented in a way that can help you learn and grow.






29. Having good manners in your dealing with people.






30. Training of oneself; correction or regulation of oneself for improvement






31. The medium that carries the message






32. What you're going through when you're trying to interpret






33. Willingness to take credit and blame for actions






34. What are the unhealthy listening patterns and habits?






35. Giving criticism

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36. Which 2 guidelines for listening would you choose to incorporate more into your listening?






37. What % of communication is paralanguage?






38. Basics of tact and courtesy






39. What % of communication is nonverbal?






40. A group of people from different departments or areas working together.






41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






42. Communicating without the use of words






43. How is verbal communication both a bridge and a barrier?






44. A struggle between 2 or more people






45. An oversimplified and distorted belief about a person or group






46. What is the healthy listening habit?






47. What nonverbal symbols are best at communicating?






48. Considerate






49. Criticism expressed in a way that threatens the other person (retaliate)






50. Making introductions