Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ABCs for giving directions
Quickest way to break up a conversation
clear - complete - concise - considerate
Clear
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

2. What is the healthy listening habit?
integrity
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
interpersonal skills

3. How is verbal communication both a bridge and a barrier?
external noise
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication

4. Conversation killers
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others
feedback
tact

5. Proper handshake
tone - people skills - respecting others differently
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ

6. Interrupting others
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination
Quickest way to break up a conversation

7. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand

8. How is our self concept developed?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
communication
self concept

9. What you're going through when you're trying to interpret
clear - complete - concise - considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
external noise

10. The ability to say and do things in a way that will not offend another person
feedback
tact
ethics
direct agression

11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
discrimination

12. The principles of conduct that govern a group or society
direct comparison
mediation
ethics
empathic listening: listening with a desire to understand

13. Skills that promote relationships with other people.
interpersonal skills
agressive - nonassertive - assertive
Why?
non-verbal communication

14. What are the 3 parts to the 'I Statement?'
frame of reference
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ

15. Following a strict code of conduct or standard of values
integrity
communication
indirect communication
Why?

16. Anything that distracts
Complete
noise
be quick to listen and slow to speak - listen to understand
agressive - nonassertive - assertive

17. What % of communication is nonverbal?
55%
talk too much about self - talk too little - interrupt others
cowardly agression
message

18. Factors that shape our frame of reference
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
conflict
age - experiences - money - culture - education - religion
external noise

19. Handling problems and criticism gracefully and maturely
conflict
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
professionalism

20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
eye contact - extend hand first - offer firm but relaxed grip
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

21. Doing what needs to be done and doing it withou tbeing told
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
message
age - experiences - money - culture - education - religion
initiative

22. Receiving criticism

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23. Nonassertive

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24. The intended meaning of the communication sent
accountability .
message
location - timing - intensity - relationships
agressive - nonassertive - assertive

25. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
piece of information
verbal

26. What are the different styles for handling conflict?
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

27. Self concept that reflects the way we believe others see us
if you have to be right - you won't handle conflict well
age - experiences - money - culture - education - religion
reflected appraisal
frame of reference

28. What are the unhealthy listening patterns and habits?
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
internal noise
message

29. Say something behind back
cowardly agression
decoding
7%
self awareness

30. Being on time
reflected appraisal
punctual
55%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

31. The medium that carries the message
etiquette
ethics
negative
channel

32. Same words may be interpreted differently than you meant
defensiveness
location - timing - intensity - relationships
language is subjective
communication

33. _______________ criticism is presented in a way that can help you learn and grow.
constructive
tact
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion

34. What are the guidelines for listening?

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35. Harmonious and assertive tone
handshake - eye contact - introduction - stopping own conversation
verbal
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships

36. Background of communication that influences how people interpret the message
38%
constructive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference

37. What % of communication is paralanguage?
38%
7%
negative
internal noise

38. A ________________ can be the difference between understanding and not
Clear
communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information

39. Basics of tact and courtesy
if you have to be right - you won't handle conflict well
55%
tone - people skills - respecting others differently
tact

40. Aggressive

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41. Showing people they are important to you
decoding
direct comparison
assertion
eye contact - handshake - proper intro - respect - include all

42. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
professionalism
cowardly agression
feedback

43. Communicating with words
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback
verbal
assertion

44. What question helps you be more aware?
communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ethics
Why?

45. Your conscious read of others thoughts and feelings
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ethics
feedback
others awareness

46. Introducing a new person to a group
external noise
be quick to listen and slow to speak - listen to understand
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

47. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics
mediation
frame of reference

48. Criticism expressed in a way that threatens the other person (retaliate)
leadership
self esteem
clean up
direct agression

49. Steps to good professional communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership

50. Give whole story - don't leave out info
language is subjective
punctual
self awareness
Complete