Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Handling problems and criticism gracefully and maturely
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
if you have to be right - you won't handle conflict well

2. Evaluations of self worth (how you feel about these qualities)
frame of reference
self esteem
discrimination
clean up

3. Nonassertive

4. Aggressive

5. 3 approaches of tone
clear - complete - concise - considerate
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
piece of information

6. Cardinal rule of conflict

7. Making introductions
38%
worry about location - timing - tone
talk too much about self - talk too little - interrupt others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

8. Communicating with words
mediation
non-assertion
Why?
verbal

9. Introducing a new person to a group
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
stereotype
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .

11. The principles of conduct that govern a group or society
integrity
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

12. Being on time
indirect communication
noise
punctual
external noise

13. What are the 3 codes used to express thoughts and feelings?
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

14. Your conscious read of others thoughts and feelings
others awareness
reflected appraisal
55%
team

15. Self concept that reflects the way we believe others see us
location - timing - intensity - relationships
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
team
reflected appraisal

16. What are the unhealthy listening patterns and habits?
clear - complete - concise - considerate
encoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

17. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
be quick to listen and slow to speak - listen to understand

18. Showing people they are important to you
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
leadership

19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
age - experiences - money - culture - education - religion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved

20. Anything that distracts
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct agression
noise

21. How is verbal communication both a bridge and a barrier?
encoding
etiquette
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

22. Hunger
eye contact - extend hand first - offer firm but relaxed grip
internal noise
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion

23. Basics of tact and courtesy
tone - people skills - respecting others differently
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate

24. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
agressive - nonassertive - assertive
reflected appraisal and direct comparison
stereotype

25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
accountability .
indirect communication
self esteem

26. It takes a lot longer to _____ a relational mess then it does to prevent one
constructive
clean up
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone

27. What % of communication is paralanguage?
Complete
Why?
language is subjective
38%

28. Criticism expressed in a way that threatens the other person (retaliate)
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

29. Doing what needs to be done and doing it withou tbeing told
decoding
tone - people skills - respecting others differently
initiative
mediation

30. What you're going through when you're trying to interpret
7%
non-assertion - direct agression - cowards agression - indirect communication - assertion
decoding
assertion

31. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
integrity
eye contact - handshake - proper intro - respect - include all
cross-functional team

32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
reflected appraisal
indirect communication
mediation
tact

33. Not constructive or helpful
55%
feedback
negative
self-discipline (control)

34. Hallway
mediation
empathic listening: listening with a desire to understand
cross-functional team
external noise

35. Giving criticism

36. What % of communication is language?
7%
Complete
external noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. The ability to say and do things in a way that will not offend another person
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
conflict
location - timing - intensity - relationships

38. The symbol reflects our understanding (we see a chair we know its a chair)
reflected appraisal
accountability .
language is symbolic
self concept

39. A ________________ can be the difference between understanding and not
piece of information
others awareness
self awareness
worry about location - timing - tone

40. Conversation killers
internal noise
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others

41. Give whole story - don't leave out info
Complete
team
location - timing - intensity - relationships
self concept

42. Say something behind back
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cowardly agression
language is subjective

43. Speak to issue w/o raising hostility (you help someone come to a conclusion)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
indirect communication

44. Putting up an emotional guard against negative opinion
ability to read others perceptions of you
55%
professionalism
defensiveness

45. A listerner's response that tells a sender that the message is understood
feedback
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation

46. What % of communication is nonverbal?
55%
leadership
Clear
language is subjective

47. A struggle between 2 or more people
agressive - nonassertive - assertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
empathic listening: listening with a desire to understand
conflict

48. Willingness to take credit and blame for actions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up
Why?
accountability .

49. Putting message in sending form
encoding
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self-discipline (control)

50. Skills that promote relationships with other people.
7%
interpersonal skills
Complete
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face