Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Quickest way to break up a conversation
internal noise
communication
cross-functional team

2. An oversimplified and distorted belief about a person or group
language is symbolic
stereotype
Complete
punctual

3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
mediation
if you have to be right - you won't handle conflict well
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

4. The ability to say and do things in a way that will not offend another person
tact
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
communication

5. Self concept that reflects the way we believe others see us
talk too much about self - talk too little - interrupt others
defensiveness
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

6. Proper handshake
reflected appraisal and direct comparison
decoding
accountability .
eye contact - extend hand first - offer firm but relaxed grip

7. Not constructive or helpful
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

8. What is the healthy listening habit?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand
encoding
verbal

9. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
accountability .
etiquette

10. Factors that shape EQ
eye contact - handshake - proper intro - respect - include all
cross-functional team
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

11. The symbol reflects our understanding (we see a chair we know its a chair)
self-discipline (control)
55%
language is symbolic
Why?

12. Say something behind back
cowardly agression
defensiveness
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion

13. Your message expresses thoughts and feelings clearly and directly w/o making judgements
cowardly agression
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion

14. A group of people from different departments or areas working together.
mediation
age - experiences - money - culture - education - religion
cross-functional team
feedback

15. Be brief and to the point
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise
language is symbolic

16. Nonassertive

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17. Give whole story - don't leave out info
be quick to listen and slow to speak - listen to understand
accountability .
location - timing - intensity - relationships
Complete

18. Hallway
clear - complete - concise - considerate
initiative
external noise
direct comparison

19. Hunger
professionalism
tone - people skills - respecting others differently
internal noise
language is symbolic

20. ABCs for giving directions
agressive - nonassertive - assertive
clear - complete - concise - considerate
tact
professionalism

21. Which 2 guidelines for listening would you choose to incorporate more into your listening?
empathic listening: listening with a desire to understand
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand

22. A listerner's response that tells a sender that the message is understood
non-assertion
feedback
communication
worry about location - timing - tone

23. A struggle between 2 or more people
clear - complete - concise - considerate
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding

24. Considerate
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
worry about location - timing - tone
communication

25. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
leadership
be quick to listen and slow to speak - listen to understand

26. The intended meaning of the communication sent
55%
professionalism
message
direct comparison

27. What are the 3 codes used to express thoughts and feelings?
decoding
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics

28. What are the guidelines for listening?

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29. Putting message in sending form
punctual
Concise
encoding
professionalism

30. 3 approaches of tone
location - timing - intensity - relationships
agressive - nonassertive - assertive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
punctual

31. Communicating with words
discrimination
verbal
connotation
Quickest way to break up a conversation

32. What % of communication is paralanguage?
piece of information
self-discipline (control)
38%
direct agression

33. Awareness of others perceptions of yourself
ability to read others perceptions of you
non-verbal communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette

34. Harmonious and assertive tone
interpersonal skills
location - timing - intensity - relationships
direct agression
frame of reference

35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-verbal communication
discrimination

36. Following a strict code of conduct or standard of values
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
integrity

37. What question helps you be more aware?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
integrity
Why?

38. It takes a lot longer to _____ a relational mess then it does to prevent one
language is subjective
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison
clean up

39. What % of communication is language?
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up
emotional intelligence EQ
7%

40. What are the different styles for handling conflict?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
piece of information
non-assertion - direct agression - cowards agression - indirect communication - assertion

41. Training of oneself; correction or regulation of oneself for improvement
communication
self-discipline (control)
others awareness
feedback

42. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
frame of reference

43. Doing what needs to be done and doing it withou tbeing told
initiative
reflected appraisal
non-assertion
negative

44. Background of communication that influences how people interpret the message
frame of reference
verbal
language is symbolic
team

45. Interrupting others
verbal
Why?
channel
Quickest way to break up a conversation

46. Associated meaning
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

47. Evaluations of self worth (how you feel about these qualities)
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem

48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
feedback
empathic listening: listening with a desire to understand
self concept
negative

49. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self esteem
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone

50. Factors that shape our frame of reference
assertion
age - experiences - money - culture - education - religion
reflected appraisal
worry about location - timing - tone