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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which 2 guidelines for listening would you choose to incorporate more into your listening?
team
be quick to listen and slow to speak - listen to understand
non-assertion
feedback
2. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal
tact
team
3. The symbol reflects our understanding (we see a chair we know its a chair)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism
cowardly agression
language is symbolic
4. Aggressive
5. Self concept that reflects the way we believe others see us
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
encoding
leadership
6. Same words may be interpreted differently than you meant
negative
defensiveness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
7. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
8. What % of communication is paralanguage?
communication
mediation
38%
assertion
9. Associated meaning
tone - people skills - handshakes - eye contact - keeping everyone involved
Concise
connotation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
10. Background of communication that influences how people interpret the message
mediation
frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self esteem
11. Effective communication basics
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
reflected appraisal and direct comparison
12. Communicating with words
Concise
connotation
verbal
stereotype
13. Awareness of others perceptions of yourself
tone - people skills - handshakes - eye contact - keeping everyone involved
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
14. Factors that shape EQ
interpersonal skills
integrity
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion
15. Doing what needs to be done and doing it withou tbeing told
initiative
communication
self concept
professionalism
16. ABCs for giving directions
discrimination
clear - complete - concise - considerate
be quick to listen and slow to speak - listen to understand
reflected appraisal and direct comparison
17. How conscious you are of your own motivations - thoughts - and feelings
stereotype
self awareness
etiquette
team
18. What are the 3 parts to the 'I Statement?'
indirect communication
punctual
38%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
19. Give whole story - don't leave out info
indirect communication
be quick to listen and slow to speak - listen to understand
Complete
defensiveness
20. What % of communication is language?
non-assertion
7%
constructive
conflict
21. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
talk too much about self - talk too little - interrupt others
22. Handling problems and criticism gracefully and maturely
professionalism
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
23. The principles of conduct that govern a group or society
accountability .
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
handshake - eye contact - introduction - stopping own conversation
24. Putting message in sending form
language is subjective
Complete
encoding
non-assertion
25. Having good manners in your dealing with people.
initiative
Clear
etiquette
punctual
26. Not constructive or helpful
self awareness
internal noise
negative
self-discipline (control)
27. A group of people from different departments or areas working together.
cross-functional team
external noise
self-discipline (control)
stereotype
28. The ability to say and do things in a way that will not offend another person
conflict
tact
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
29. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
decoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion
mediation
30. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette
assertion
31. Making introductions
channel
cross-functional team
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
32. Nonassertive
33. A struggle between 2 or more people
self concept
direct comparison
worry about location - timing - tone
conflict
34. 3 approaches of tone
conflict
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion
agressive - nonassertive - assertive
35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
communication
55%
36. What is the nature of conflict?
language is subjective
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
38%
tone - people skills - respecting others differently
37. Anything that distracts
noise
self awareness
message
assertion
38. Your conscious read of others thoughts and feelings
reflected appraisal
empathic listening: listening with a desire to understand
others awareness
feedback
39. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
feedback
stereotype
clear - complete - concise - considerate
40. Evaluations of self worth (how you feel about these qualities)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Why?
self esteem
external noise
41. What are the different styles for handling conflict?
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion - direct agression - cowards agression - indirect communication - assertion
42. A listerner's response that tells a sender that the message is understood
Quickest way to break up a conversation
feedback
non-verbal communication
direct comparison
43. Inspiring and influencing others - setting your actions as example - knowing where to go...
ethics
if you have to be right - you won't handle conflict well
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
44. Receiving criticism
45. Putting up an emotional guard against negative opinion
defensiveness
frame of reference
decoding
tact
46. Factors that shape our frame of reference
frame of reference
age - experiences - money - culture - education - religion
be quick to listen and slow to speak - listen to understand
empathic listening: listening with a desire to understand
47. Interrupting others
decoding
etiquette
discrimination
Quickest way to break up a conversation
48. Steps to good professional communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
tact
49. Basics of tact and courtesy
discrimination
communication
external noise
tone - people skills - respecting others differently
50. The intended meaning of the communication sent
integrity
message
handshake - eye contact - introduction - stopping own conversation
Quickest way to break up a conversation