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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A listerner's response that tells a sender that the message is understood
negative
eye contact - handshake - proper intro - respect - include all
external noise
feedback
2. 3 approaches of tone
team
agressive - nonassertive - assertive
decoding
self concept
3. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
assertion
Why?
team
external noise
4. What nonverbal symbols are best at communicating?
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity
language is subjective
5. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
6. Harmonious and assertive tone
frame of reference
location - timing - intensity - relationships
non-assertion
etiquette
7. What are the guidelines for listening?
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8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
agressive - nonassertive - assertive
reflected appraisal and direct comparison
9. Factors that shape our frame of reference
direct agression
initiative
age - experiences - money - culture - education - religion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
10. Your conscious read of others thoughts and feelings
emotional intelligence EQ
self esteem
others awareness
defensiveness
11. Cardinal rule of conflict
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12. Background of communication that influences how people interpret the message
noise
frame of reference
leadership
ability to read others perceptions of you
13. Self concept that reflects the way we believe others see us
ability to read others perceptions of you
reflected appraisal
encoding
reflected appraisal and direct comparison
14. Showing people they are important to you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative
eye contact - handshake - proper intro - respect - include all
15. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
leadership
self concept
discrimination
16. Receiving criticism
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17. Not constructive or helpful
negative
cowardly agression
constructive
talk too much about self - talk too little - interrupt others
18. Conversation killers
talk too much about self - talk too little - interrupt others
mediation
Concise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
19. How is verbal communication both a bridge and a barrier?
decoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - handshake - proper intro - respect - include all
55%
20. Hunger
leadership
internal noise
mediation
tone - people skills - respecting others differently
21. Putting message in sending form
feedback
reflected appraisal
encoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
22. A ________________ can be the difference between understanding and not
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
piece of information
age - experiences - money - culture - education - religion
23. Effective communication basics
tone - people skills - respecting others differently
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal
encoding
24. We compare our weaknesses with others strengths (causes inferiority)
ethics
direct comparison
stereotype
frame of reference
25. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
encoding
55%
reflected appraisal and direct comparison
26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership
reflected appraisal
assertion
27. It takes a lot longer to _____ a relational mess then it does to prevent one
mediation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette
clean up
28. Basics of tact and courtesy
Concise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
tone - people skills - respecting others differently
29. Considerate
non-verbal communication
self concept
defensiveness
worry about location - timing - tone
30. Speak to issue w/o raising hostility (you help someone come to a conclusion)
punctual
indirect communication
integrity
direct comparison
31. Skills that promote relationships with other people.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
interpersonal skills
emotional intelligence EQ
32. Doing what needs to be done and doing it withou tbeing told
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ethics
33. Which 2 guidelines for listening would you choose to incorporate more into your listening?
tone - people skills - respecting others differently
be quick to listen and slow to speak - listen to understand
leadership
negative
34. What % of communication is paralanguage?
agressive - nonassertive - assertive
punctual
38%
negative
35. Handling problems and criticism gracefully and maturely
tone - people skills - respecting others differently
be quick to listen and slow to speak - listen to understand
constructive
professionalism
36. Awareness of others perceptions of yourself
ability to read others perceptions of you
encoding
indirect communication
55%
37. Be brief and to the point
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion
cowardly agression
Concise
38. Communicating with words
verbal
stereotype
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
39. Say something behind back
internal noise
Clear
cowardly agression
etiquette
40. Anything that distracts
noise
interpersonal skills
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
41. Having good manners in your dealing with people.
team
etiquette
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information
42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
channel
Clear
discrimination
internal noise
43. Factors that shape EQ
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
team
44. Stress key words - not confusing or complicated
constructive
location - timing - intensity - relationships
Clear
eye contact - handshake - proper intro - respect - include all
45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
etiquette
integrity
mediation
non-verbal communication
46. Willingness to take credit and blame for actions
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
team
eye contact - handshake - proper intro - respect - include all
47. The ability to say and do things in a way that will not offend another person
tact
be quick to listen and slow to speak - listen to understand
ethics
age - experiences - money - culture - education - religion
48. Give whole story - don't leave out info
reflected appraisal and direct comparison
cowardly agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Complete
49. A struggle between 2 or more people
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand
conflict
50. What are the unhealthy listening patterns and habits?
ethics
reflected appraisal and direct comparison
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening