Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Not constructive or helpful






2. What are the 3 parts to the 'I Statement?'






3. Same words may be interpreted differently than you meant






4. A ________________ can be the difference between understanding and not






5. Criticism expressed in a way that threatens the other person (retaliate)






6. Inspiring and influencing others - setting your actions as example - knowing where to go...






7. Handling problems and criticism gracefully and maturely






8. Stress key words - not confusing or complicated






9. Give whole story - don't leave out info






10. How is our self concept developed?






11. Willingness to take credit and blame for actions






12. What are the 3 codes used to express thoughts and feelings?






13. Putting up an emotional guard against negative opinion






14. Evaluations of self worth (how you feel about these qualities)






15. _______________ criticism is presented in a way that can help you learn and grow.






16. Self concept that reflects the way we believe others see us






17. Having good manners in your dealing with people.






18. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






19. Be brief and to the point






20. What are the different styles for handling conflict?






21. The symbol reflects our understanding (we see a chair we know its a chair)






22. Say something behind back






23. An oversimplified and distorted belief about a person or group






24. Communicating with words






25. Harmonious and assertive tone






26. Hallway






27. Showing people they are important to you






28. Factors that shape EQ






29. What are the guidelines for listening?






30. Your ability to understand and manage your own emotions and be sensitive to others emotions






31. A struggle between 2 or more people






32. Nonassertive






33. Hunger






34. The medium that carries the message






35. Your message expresses thoughts and feelings clearly and directly w/o making judgements






36. What nonverbal symbols are best at communicating?






37. A group of people from different departments or areas working together.






38. We compare our weaknesses with others strengths (causes inferiority)






39. What are the unhealthy listening patterns and habits?






40. The intended meaning of the communication sent






41. 4 types of love in the greek language






42. Introducing a new person to a group






43. Your conscious read of others thoughts and feelings






44. How conscious you are of your own motivations - thoughts - and feelings






45. Basics of tact and courtesy






46. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






47. What are the different kinds of intimacy?






48. The ability to say and do things in a way that will not offend another person






49. Training of oneself; correction or regulation of oneself for improvement






50. A listerner's response that tells a sender that the message is understood