Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Be brief and to the point
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

2. Training of oneself; correction or regulation of oneself for improvement
handshake - eye contact - introduction - stopping own conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
team
self-discipline (control)

3. Same words may be interpreted differently than you meant
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

4. Associated meaning
connotation
clear - complete - concise - considerate
internal noise
channel

5. Following a strict code of conduct or standard of values
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression
integrity

6. A group of people from different departments or areas working together.
7%
worry about location - timing - tone
talk too much about self - talk too little - interrupt others
cross-functional team

7. Introducing a new person to a group
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal
punctual

8. 3 approaches of tone
Quickest way to break up a conversation
agressive - nonassertive - assertive
tact
leadership

9. Your message expresses thoughts and feelings clearly and directly w/o making judgements
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
assertion

10. What is the nature of conflict?
cross-functional team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
initiative

11. What are the 3 parts to the 'I Statement?'
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ

12. What % of communication is language?
stereotype
7%
emotional intelligence EQ
Clear

13. Self concept that reflects the way we believe others see us
message
discrimination
negative
reflected appraisal

14. Background of communication that influences how people interpret the message
talk too much about self - talk too little - interrupt others
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
frame of reference

15. What you're going through when you're trying to interpret
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up
decoding
age - experiences - money - culture - education - religion

16. An oversimplified and distorted belief about a person or group
stereotype
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
if you have to be right - you won't handle conflict well
non-assertion - direct agression - cowards agression - indirect communication - assertion

17. Stress key words - not confusing or complicated
negative
Clear
cross-functional team
language is subjective

18. What are the guidelines for listening?
initiative
frame of reference
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. Your conscious read of others thoughts and feelings
professionalism
others awareness
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

20. Receiving criticism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

21. Nonassertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is subjective
worry about location - timing - tone
noise

22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-assertion
eye contact - extend hand first - offer firm but relaxed grip
discrimination
interpersonal skills

23. How conscious you are of your own motivations - thoughts - and feelings
eye contact - handshake - proper intro - respect - include all
cowardly agression
direct agression
self awareness

24. What are the different kinds of intimacy?
age - experiences - money - culture - education - religion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive

25. Inspiring and influencing others - setting your actions as example - knowing where to go...
message
leadership
cross-functional team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Harmonious and assertive tone
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
defensiveness

27. Conversation killers
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression

28. Hunger
self-discipline (control)
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

29. The ability to say and do things in a way that will not offend another person
frame of reference
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

30. Awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
reflected appraisal
message

31. A struggle between 2 or more people
38%
feedback
conflict
location - timing - intensity - relationships

32. ABCs for giving directions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
ethics

33. Communicating with words
accountability .
location - timing - intensity - relationships
verbal
cross-functional team

34. How is our self concept developed?
reflected appraisal and direct comparison
self esteem
discrimination
ability to read others perceptions of you

35. Handling problems and criticism gracefully and maturely
professionalism
others awareness
noise
self esteem

36. The intended meaning of the communication sent
eye contact - handshake - proper intro - respect - include all
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation

37. The principles of conduct that govern a group or society
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
ethics

38. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
55%
connotation

39. Considerate
team
feedback
worry about location - timing - tone
handshake - eye contact - introduction - stopping own conversation

40. Hallway
constructive
external noise
tact
punctual

41. Interrupting others
initiative
Quickest way to break up a conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative

42. Being on time
indirect communication
punctual
7%
feedback

43. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal

44. The unwillingness to express thoughts and feelings in a conflict (you run)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone
38%
non-assertion

45. Putting up an emotional guard against negative opinion
accountability .
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ
defensiveness

46. Not constructive or helpful
message
tone - people skills - respecting others differently
negative
reflected appraisal and direct comparison

47. Aggressive
verbal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
noise
integrity

48. Making introductions
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

49. Say something behind back
emotional intelligence EQ
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression

50. Your ability to understand and manage your own emotions and be sensitive to others emotions
indirect communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ
Clear

Test your basic knowledge |

People Skills

Top Scores

Link to This Test

Related Subjects