Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How is verbal communication both a bridge and a barrier?






2. Inspiring and influencing others - setting your actions as example - knowing where to go...






3. Having good manners in your dealing with people.






4. Considerate






5. Associated meaning






6. Factors that shape our frame of reference






7. Making introductions






8. What are the different kinds of intimacy?






9. Communicating without the use of words






10. Harmonious and assertive tone






11. A listerner's response that tells a sender that the message is understood






12. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






13. What % of communication is language?






14. What % of communication is nonverbal?






15. 4 types of love in the greek language






16. Nonassertive


17. Anything that distracts






18. How conscious you are of your own motivations - thoughts - and feelings






19. What are the guidelines for listening?


20. Same words may be interpreted differently than you meant






21. Factors that shape EQ






22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






23. What you're going through when you're trying to interpret






24. Communicating with words






25. What is the healthy listening habit?






26. What % of communication is paralanguage?






27. Be brief and to the point






28. Conversation killers






29. Self concept that reflects the way we believe others see us






30. Putting message in sending form






31. Your ability to understand and manage your own emotions and be sensitive to others emotions






32. Which 2 guidelines for listening would you choose to incorporate more into your listening?






33. The unwillingness to express thoughts and feelings in a conflict (you run)






34. Receiving criticism


35. Speak to issue w/o raising hostility (you help someone come to a conclusion)






36. What are the unhealthy listening patterns and habits?






37. Cardinal rule of conflict


38. What is the nature of conflict?






39. The medium that carries the message






40. A group of people from different departments or areas working together.






41. Your message expresses thoughts and feelings clearly and directly w/o making judgements






42. Your conscious read of others thoughts and feelings






43. Awareness of others perceptions of yourself






44. We compare our weaknesses with others strengths (causes inferiority)






45. The ability to say and do things in a way that will not offend another person






46. _______________ criticism is presented in a way that can help you learn and grow.






47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






48. Background of communication that influences how people interpret the message






49. Basics of tact and courtesy






50. What nonverbal symbols are best at communicating?