Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What question helps you be more aware?
clean up
Why?
worry about location - timing - tone
professionalism

2. Your message expresses thoughts and feelings clearly and directly w/o making judgements
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
initiative
assertion

3. Putting up an emotional guard against negative opinion
7%
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
defensiveness

4. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clean up
defensiveness
location - timing - intensity - relationships

5. Self concept that reflects the way we believe others see us
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
if you have to be right - you won't handle conflict well
reflected appraisal

6. Hallway
talk too much about self - talk too little - interrupt others
discrimination
assertion
external noise

7. Same words may be interpreted differently than you meant
language is subjective
professionalism
Why?
verbal

8. Cardinal rule of conflict

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9. Stress key words - not confusing or complicated
age - experiences - money - culture - education - religion
channel
worry about location - timing - tone
Clear

10. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
integrity
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

11. What % of communication is paralanguage?
stereotype
age - experiences - money - culture - education - religion
38%
conflict

12. The ability to say and do things in a way that will not offend another person
leadership
worry about location - timing - tone
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

13. What are the different kinds of intimacy?
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
professionalism

14. A ________________ can be the difference between understanding and not
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
defensiveness
piece of information

15. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self awareness
communication
initiative
55%

16. Say something behind back
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone
cowardly agression
emotional intelligence EQ

17. Giving criticism

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18. Introducing a new person to a group
decoding
leadership
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

19. Criticism expressed in a way that threatens the other person (retaliate)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
direct agression

20. The principles of conduct that govern a group or society
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
team
negative
ethics

21. Putting message in sending form
message
encoding
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

22. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
Complete
if you have to be right - you won't handle conflict well
Concise

23. A group of people from different departments or areas working together.
ability to read others perceptions of you
external noise
location - timing - intensity - relationships
cross-functional team

24. Considerate
piece of information
non-verbal communication
worry about location - timing - tone
communication

25. Interrupting others
reflected appraisal and direct comparison
tone - people skills - respecting others differently
punctual
Quickest way to break up a conversation

26. Your ability to understand and manage your own emotions and be sensitive to others emotions
negative
language is subjective
emotional intelligence EQ
constructive

27. How conscious you are of your own motivations - thoughts - and feelings
self awareness
worry about location - timing - tone
age - experiences - money - culture - education - religion
message

28. Effective communication basics
verbal
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation

29. What is the healthy listening habit?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
handshake - eye contact - introduction - stopping own conversation

30. Doing what needs to be done and doing it withou tbeing told
agressive - nonassertive - assertive
initiative
others awareness
external noise

31. Speak to issue w/o raising hostility (you help someone come to a conclusion)
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
indirect communication

32. The medium that carries the message
Quickest way to break up a conversation
cowardly agression
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

33. What are the 3 parts to the 'I Statement?'
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

34. A struggle between 2 or more people
self awareness
defensiveness
verbal
conflict

35. Which 2 guidelines for listening would you choose to incorporate more into your listening?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
feedback
be quick to listen and slow to speak - listen to understand

36. Having good manners in your dealing with people.
clean up
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - handshake - proper intro - respect - include all

37. The intended meaning of the communication sent
eye contact - extend hand first - offer firm but relaxed grip
mediation
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

38. What are the unhealthy listening patterns and habits?
Concise
if you have to be right - you won't handle conflict well
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

39. What % of communication is nonverbal?
55%
negative
frame of reference
reflected appraisal and direct comparison

40. Making introductions
assertion
eye contact - handshake - proper intro - respect - include all
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

41. Not constructive or helpful
direct comparison
Quickest way to break up a conversation
encoding
negative

42. Inspiring and influencing others - setting your actions as example - knowing where to go...
channel
accountability .
leadership
cross-functional team

43. Handling problems and criticism gracefully and maturely
initiative
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved

44. Factors that shape our frame of reference
self esteem
age - experiences - money - culture - education - religion
message
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

45. Background of communication that influences how people interpret the message
55%
frame of reference
initiative
eye contact - extend hand first - offer firm but relaxed grip

46. Willingness to take credit and blame for actions
accountability .
direct comparison
ethics
integrity

47. What are the guidelines for listening?

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48. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal
Why?

49. Conversation killers
Complete
empathic listening: listening with a desire to understand
discrimination
talk too much about self - talk too little - interrupt others

50. We compare our weaknesses with others strengths (causes inferiority)
empathic listening: listening with a desire to understand
feedback
if you have to be right - you won't handle conflict well
direct comparison