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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Having good manners in your dealing with people.
etiquette
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
internal noise
message

2. Harmonious and assertive tone
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
communication
non-verbal communication

3. Inspiring and influencing others - setting your actions as example - knowing where to go...
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
leadership
negative

4. Receiving criticism

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5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Complete
self concept

6. Give whole story - don't leave out info
55%
self awareness
Complete
initiative

7. What are the guidelines for listening?

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8. Evaluations of self worth (how you feel about these qualities)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem
non-assertion
tone - people skills - respecting others differently

9. The medium that carries the message
connotation
professionalism
noise
channel

10. Showing people they are important to you
others awareness
eye contact - handshake - proper intro - respect - include all
connotation
direct agression

11. Nonassertive

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12. A ________________ can be the difference between understanding and not
channel
piece of information
language is symbolic
external noise

13. A listerner's response that tells a sender that the message is understood
emotional intelligence EQ
negative
feedback
connotation

14. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cross-functional team

15. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
encoding
piece of information

16. Training of oneself; correction or regulation of oneself for improvement
frame of reference
self-discipline (control)
piece of information
talk too much about self - talk too little - interrupt others

17. Background of communication that influences how people interpret the message
ethics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
interpersonal skills
frame of reference

18. Your conscious read of others thoughts and feelings
age - experiences - money - culture - education - religion
others awareness
channel
be quick to listen and slow to speak - listen to understand

19. Proper handshake
stereotype
7%
team
eye contact - extend hand first - offer firm but relaxed grip

20. What are the different kinds of intimacy?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
encoding
ethics

21. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is subjective
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion

22. Doing what needs to be done and doing it withou tbeing told
language is symbolic
initiative
assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

23. How conscious you are of your own motivations - thoughts - and feelings
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
ethics
direct agression
self awareness

24. How is our self concept developed?
communication
assertion
reflected appraisal and direct comparison
feedback

25. Factors that shape our frame of reference
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
connotation
constructive

26. Criticism expressed in a way that threatens the other person (retaliate)
eye contact - handshake - proper intro - respect - include all
initiative
direct agression
punctual

27. Awareness of others perceptions of yourself
clean up
reflected appraisal and direct comparison
ability to read others perceptions of you
internal noise

28. An oversimplified and distorted belief about a person or group
ethics
stereotype
direct comparison
noise

29. The ability to say and do things in a way that will not offend another person
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
accountability .
tact
tone - people skills - handshakes - eye contact - keeping everyone involved

30. Making introductions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)

31. 4 types of love in the greek language
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ethics

32. _______________ criticism is presented in a way that can help you learn and grow.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct agression
eye contact - handshake - proper intro - respect - include all
constructive

33. Stress key words - not confusing or complicated
Clear
be quick to listen and slow to speak - listen to understand
mediation
piece of information

34. Be brief and to the point
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others
Concise

35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
channel
others awareness

36. Anything that distracts
stereotype
noise
language is symbolic
accountability .

37. What are the 3 parts to the 'I Statement?'
others awareness
age - experiences - money - culture - education - religion
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

38. What you're going through when you're trying to interpret
decoding
self awareness
if you have to be right - you won't handle conflict well
cross-functional team

39. Not constructive or helpful
negative
others awareness
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

40. Interrupting others
mediation
negative
accountability .
Quickest way to break up a conversation

41. A struggle between 2 or more people
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
conflict
empathic listening: listening with a desire to understand

42. What is the nature of conflict?
message
language is symbolic
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

43. Same words may be interpreted differently than you meant
internal noise
ethics
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

44. Being on time
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
empathic listening: listening with a desire to understand
punctual

45. Considerate
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

46. Hallway
Why?
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. Effective communication basics
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
7%

48. What are the different styles for handling conflict?
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip
Why?

49. Hunger
internal noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
non-assertion

50. Associated meaning
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you
tact

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People Skills

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