Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication
internal noise
accountability .

2. Interrupting others
integrity
Quickest way to break up a conversation
ethics
cross-functional team

3. The intended meaning of the communication sent
message
frame of reference
negative
talk too much about self - talk too little - interrupt others

4. Not constructive or helpful
etiquette
be quick to listen and slow to speak - listen to understand
non-assertion
negative

5. Putting message in sending form
encoding
interpersonal skills
defensiveness
language is subjective

6. Proper handshake
cross-functional team
piece of information
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal

7. We compare our weaknesses with others strengths (causes inferiority)
eye contact - handshake - proper intro - respect - include all
cross-functional team
channel
direct comparison

8. What is the healthy listening habit?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
empathic listening: listening with a desire to understand
non-verbal communication
encoding

9. Say something behind back
cowardly agression
assertion
cross-functional team
message

10. Cardinal rule of conflict

11. What are the different kinds of intimacy?
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

12. A struggle between 2 or more people
message
conflict
noise
internal noise

13. Willingness to take credit and blame for actions
accountability .
noise
worry about location - timing - tone
self esteem

14. Effective communication basics
Complete
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

15. Inspiring and influencing others - setting your actions as example - knowing where to go...
professionalism
clear - complete - concise - considerate
leadership
cross-functional team

16. A ________________ can be the difference between understanding and not
talk too much about self - talk too little - interrupt others
verbal
piece of information
interpersonal skills

17. What you're going through when you're trying to interpret
38%
decoding
cross-functional team
handshake - eye contact - introduction - stopping own conversation

18. Putting up an emotional guard against negative opinion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
defensiveness
negative
feedback

19. Factors that shape EQ
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

20. The symbol reflects our understanding (we see a chair we know its a chair)
eye contact - extend hand first - offer firm but relaxed grip
Why?
language is symbolic
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

21. Nonassertive

22. What % of communication is language?
7%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
punctual

23. Your conscious read of others thoughts and feelings
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
decoding
interpersonal skills
others awareness

24. 3 approaches of tone
direct agression
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive
piece of information

25. Associated meaning
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up
professionalism
connotation

26. Skills that promote relationships with other people.
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
interpersonal skills
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

27. Considerate
worry about location - timing - tone
conflict
cross-functional team
reflected appraisal

28. Harmonious and assertive tone
reflected appraisal
location - timing - intensity - relationships
discrimination
verbal

29. Stress key words - not confusing or complicated
Clear
cross-functional team
55%
self-discipline (control)

30. Having good manners in your dealing with people.
Quickest way to break up a conversation
worry about location - timing - tone
etiquette
noise

31. Communicating with words
worry about location - timing - tone
verbal
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

32. What are the 3 codes used to express thoughts and feelings?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Complete

33. ABCs for giving directions
clear - complete - concise - considerate
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-verbal communication
empathic listening: listening with a desire to understand

34. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
verbal

35. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
self awareness
language is subjective
noise

36. _______________ criticism is presented in a way that can help you learn and grow.
constructive
ethics
self concept
Quickest way to break up a conversation

37. Aggressive

38. Factors that shape our frame of reference
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
external noise

39. Conversation killers
talk too much about self - talk too little - interrupt others
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
tone - people skills - respecting others differently

40. How is our self concept developed?
verbal
ethics
reflected appraisal and direct comparison
reflected appraisal

41. Evaluations of self worth (how you feel about these qualities)
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
agressive - nonassertive - assertive
assertion

42. What % of communication is nonverbal?
emotional intelligence EQ
self esteem
55%
discrimination

43. A group of people from different departments or areas working together.
etiquette
internal noise
cross-functional team
agressive - nonassertive - assertive

44. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
decoding
self awareness
team
accountability .

45. Basics of tact and courtesy
feedback
Quickest way to break up a conversation
direct agression
tone - people skills - respecting others differently

46. Giving criticism

47. Awareness of others perceptions of yourself
self awareness
cross-functional team
ability to read others perceptions of you
non-assertion - direct agression - cowards agression - indirect communication - assertion

48. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
eye contact - handshake - proper intro - respect - include all
non-verbal communication

49. A listerner's response that tells a sender that the message is understood
verbal
feedback
direct agression
self-discipline (control)

50. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
etiquette
ability to read others perceptions of you