Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that shape EQ






2. Be brief and to the point






3. Putting up an emotional guard against negative opinion






4. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






5. Anything that distracts






6. Basics of tact and courtesy






7. What are the different styles for handling conflict?






8. Self concept that reflects the way we believe others see us






9. _______________ criticism is presented in a way that can help you learn and grow.






10. Communicating with words






11. The symbol reflects our understanding (we see a chair we know its a chair)






12. Showing people they are important to you






13. Putting message in sending form






14. An oversimplified and distorted belief about a person or group






15. It takes a lot longer to _____ a relational mess then it does to prevent one






16. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






17. Interrupting others






18. Give whole story - don't leave out info






19. Cardinal rule of conflict

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20. Receiving criticism

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21. ABCs for giving directions






22. Inspiring and influencing others - setting your actions as example - knowing where to go...






23. What nonverbal symbols are best at communicating?






24. Making introductions






25. Following a strict code of conduct or standard of values






26. Willingness to take credit and blame for actions






27. What is the nature of conflict?






28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






29. What are the guidelines for listening?

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30. How conscious you are of your own motivations - thoughts - and feelings






31. 3 approaches of tone






32. Your message expresses thoughts and feelings clearly and directly w/o making judgements






33. Nonassertive

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34. What % of communication is nonverbal?






35. Same words may be interpreted differently than you meant






36. 4 types of love in the greek language






37. How is verbal communication both a bridge and a barrier?






38. What % of communication is language?






39. Criticism expressed in a way that threatens the other person (retaliate)






40. Speak to issue w/o raising hostility (you help someone come to a conclusion)






41. A ________________ can be the difference between understanding and not






42. A group of people from different departments or areas working together.






43. Aggressive

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44. Proper handshake






45. What are the different kinds of intimacy?






46. Hunger






47. How is our self concept developed?






48. Conversation killers






49. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






50. Hallway