Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






2. We compare our weaknesses with others strengths (causes inferiority)






3. Doing what needs to be done and doing it withou tbeing told






4. ABCs for giving directions






5. Steps to good professional communication






6. How is verbal communication both a bridge and a barrier?






7. Handling problems and criticism gracefully and maturely






8. Having good manners in your dealing with people.






9. Your ability to understand and manage your own emotions and be sensitive to others emotions






10. What question helps you be more aware?






11. A group of people from different departments or areas working together.






12. Speak to issue w/o raising hostility (you help someone come to a conclusion)






13. Being on time






14. Which 2 guidelines for listening would you choose to incorporate more into your listening?






15. 3 approaches of tone






16. Putting up an emotional guard against negative opinion






17. What % of communication is language?






18. Your conscious read of others thoughts and feelings






19. Making introductions






20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






21. Same words may be interpreted differently than you meant






22. What is the nature of conflict?






23. Nonassertive

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24. Hallway






25. Your message expresses thoughts and feelings clearly and directly w/o making judgements






26. What are the 3 parts to the 'I Statement?'






27. What are the different styles for handling conflict?






28. Proper handshake






29. What are the unhealthy listening patterns and habits?






30. Aggressive

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31. Criticism expressed in a way that threatens the other person (retaliate)






32. Interrupting others






33. Following a strict code of conduct or standard of values






34. Receiving criticism

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35. What % of communication is nonverbal?






36. Give whole story - don't leave out info






37. How is our self concept developed?






38. Effective communication basics






39. What are the guidelines for listening?

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40. Considerate






41. Willingness to take credit and blame for actions






42. _______________ criticism is presented in a way that can help you learn and grow.






43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






44. Inspiring and influencing others - setting your actions as example - knowing where to go...






45. Awareness of others perceptions of yourself






46. A struggle between 2 or more people






47. An oversimplified and distorted belief about a person or group






48. Harmonious and assertive tone






49. Associated meaning






50. Cardinal rule of conflict

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