Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form






2. Criticism expressed in a way that threatens the other person (retaliate)






3. What % of communication is nonverbal?






4. Hunger






5. What question helps you be more aware?






6. Giving criticism


7. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






8. Basics of tact and courtesy






9. Stress key words - not confusing or complicated






10. How is verbal communication both a bridge and a barrier?






11. Considerate






12. Conversation killers






13. A group of people from different departments or areas working together.






14. Aggressive


15. What are the different kinds of intimacy?






16. Harmonious and assertive tone






17. The medium that carries the message






18. 3 approaches of tone






19. Communicating without the use of words






20. Nonassertive


21. We compare our weaknesses with others strengths (causes inferiority)






22. Anything that distracts






23. Your ability to understand and manage your own emotions and be sensitive to others emotions






24. _______________ criticism is presented in a way that can help you learn and grow.






25. What is the nature of conflict?






26. The principles of conduct that govern a group or society






27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






28. Training of oneself; correction or regulation of oneself for improvement






29. Self concept that reflects the way we believe others see us






30. Skills that promote relationships with other people.






31. Showing people they are important to you






32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






33. Willingness to take credit and blame for actions






34. The symbol reflects our understanding (we see a chair we know its a chair)






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. Doing what needs to be done and doing it withou tbeing told






37. Awareness of others perceptions of yourself






38. Same words may be interpreted differently than you meant






39. The intended meaning of the communication sent






40. Factors that shape EQ






41. How conscious you are of your own motivations - thoughts - and feelings






42. An oversimplified and distorted belief about a person or group






43. Receiving criticism


44. The ability to say and do things in a way that will not offend another person






45. Which 2 guidelines for listening would you choose to incorporate more into your listening?






46. Making introductions






47. What are the 3 parts to the 'I Statement?'






48. The unwillingness to express thoughts and feelings in a conflict (you run)






49. Hallway






50. What are the 3 codes used to express thoughts and feelings?