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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Introducing a new person to a group
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
38%
self awareness

2. ABCs for giving directions
if you have to be right - you won't handle conflict well
clear - complete - concise - considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal

3. What % of communication is language?
eye contact - handshake - proper intro - respect - include all
Complete
7%
cowardly agression

4. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion

5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
agressive - nonassertive - assertive
self awareness
decoding
communication

6. Anything that distracts
cowardly agression
stereotype
noise
Quickest way to break up a conversation

7. Self concept that reflects the way we believe others see us
eye contact - handshake - proper intro - respect - include all
self concept
reflected appraisal
leadership

8. Speak to issue w/o raising hostility (you help someone come to a conclusion)
tact
Quickest way to break up a conversation
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

9. Doing what needs to be done and doing it withou tbeing told
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip
initiative

10. Background of communication that influences how people interpret the message
frame of reference
ethics
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative

11. A listerner's response that tells a sender that the message is understood
discrimination
conflict
direct comparison
feedback

12. What question helps you be more aware?
language is subjective
Why?
team
tact

13. Following a strict code of conduct or standard of values
integrity
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership

14. How conscious you are of your own motivations - thoughts - and feelings
Clear
self awareness
channel
55%

15. Basics of tact and courtesy
Clear
tone - people skills - respecting others differently
constructive
55%

16. The principles of conduct that govern a group or society
initiative
direct agression
ethics
channel

17. Cardinal rule of conflict

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18. A group of people from different departments or areas working together.
cross-functional team
location - timing - intensity - relationships
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

19. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

20. What is the healthy listening habit?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
38%
empathic listening: listening with a desire to understand
discrimination

21. An oversimplified and distorted belief about a person or group
piece of information
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding

22. Say something behind back
location - timing - intensity - relationships
cowardly agression
internal noise
etiquette

23. Giving criticism

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24. Making introductions
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
defensiveness
initiative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

25. Aggressive

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26. Showing people they are important to you
mediation
eye contact - handshake - proper intro - respect - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
clear - complete - concise - considerate

27. What % of communication is paralanguage?
integrity
38%
handshake - eye contact - introduction - stopping own conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

28. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
38%
be quick to listen and slow to speak - listen to understand

29. Stress key words - not confusing or complicated
message
reflected appraisal and direct comparison
language is subjective
Clear

30. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
conflict
be quick to listen and slow to speak - listen to understand
external noise

31. The intended meaning of the communication sent
clean up
message
direct comparison
Why?

32. How is our self concept developed?
Clear
reflected appraisal and direct comparison
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Complete
self concept
noise
7%

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
accountability .
interpersonal skills
team
55%

35. A ________________ can be the difference between understanding and not
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
piece of information
tone - people skills - respecting others differently

36. Criticism expressed in a way that threatens the other person (retaliate)
eye contact - extend hand first - offer firm but relaxed grip
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self esteem

37. Skills that promote relationships with other people.
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills
cross-functional team

38. 4 types of love in the greek language
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

39. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip
direct agression
language is subjective

40. Putting up an emotional guard against negative opinion
ability to read others perceptions of you
self-discipline (control)
self awareness
defensiveness

41. Your ability to understand and manage your own emotions and be sensitive to others emotions
initiative
Quickest way to break up a conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ

42. Willingness to take credit and blame for actions
discrimination
accountability .
7%
reflected appraisal

43. What are the guidelines for listening?

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44. How is verbal communication both a bridge and a barrier?
external noise
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team

45. Conversation killers
language is subjective
talk too much about self - talk too little - interrupt others
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
emotional intelligence EQ

46. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Complete
frame of reference
7%

47. _______________ criticism is presented in a way that can help you learn and grow.
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive
if you have to be right - you won't handle conflict well
ability to read others perceptions of you

48. Putting message in sending form
encoding
be quick to listen and slow to speak - listen to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
noise

49. Same words may be interpreted differently than you meant
language is subjective
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships
reflected appraisal

50. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
location - timing - intensity - relationships
mediation

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