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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What nonverbal symbols are best at communicating?
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
2. Handling problems and criticism gracefully and maturely
cowardly agression
Why?
negative
professionalism
3. Interrupting others
Quickest way to break up a conversation
non-verbal communication
connotation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
cross-functional team
self concept
55%
internal noise
5. Conversation killers
location - timing - intensity - relationships
Why?
Quickest way to break up a conversation
talk too much about self - talk too little - interrupt others
6. Making introductions
encoding
assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
initiative
7. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct comparison
assertion
agressive - nonassertive - assertive
piece of information
8. The intended meaning of the communication sent
internal noise
interpersonal skills
message
noise
9. Hallway
negative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
external noise
10. Factors that shape EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
11. Steps to good professional communication
indirect communication
initiative
handshake - eye contact - introduction - stopping own conversation
Complete
12. Background of communication that influences how people interpret the message
emotional intelligence EQ
38%
frame of reference
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
13. Skills that promote relationships with other people.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
reflected appraisal
interpersonal skills
14. What % of communication is nonverbal?
55%
direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
15. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Why?
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
16. Self concept that reflects the way we believe others see us
feedback
punctual
reflected appraisal
non-assertion - direct agression - cowards agression - indirect communication - assertion
17. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
etiquette
reflected appraisal
reflected appraisal and direct comparison
18. A ________________ can be the difference between understanding and not
piece of information
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
19. Harmonious and assertive tone
assertion
location - timing - intensity - relationships
self concept
if you have to be right - you won't handle conflict well
20. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cowardly agression
indirect communication
Quickest way to break up a conversation
21. Give whole story - don't leave out info
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
initiative
Complete
22. What you're going through when you're trying to interpret
punctual
professionalism
channel
decoding
23. Basics of tact and courtesy
connotation
tone - people skills - respecting others differently
punctual
discrimination
24. Inspiring and influencing others - setting your actions as example - knowing where to go...
tact
self esteem
leadership
integrity
25. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
mediation
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
26. What % of communication is language?
7%
worry about location - timing - tone
internal noise
direct agression
27. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
28. Putting up an emotional guard against negative opinion
defensiveness
connotation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation
29. Doing what needs to be done and doing it withou tbeing told
self-discipline (control)
agressive - nonassertive - assertive
initiative
frame of reference
30. ABCs for giving directions
38%
clear - complete - concise - considerate
channel
constructive
31. _______________ criticism is presented in a way that can help you learn and grow.
encoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion
32. Evaluations of self worth (how you feel about these qualities)
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
self esteem
33. Introducing a new person to a group
eye contact - extend hand first - offer firm but relaxed grip
leadership
location - timing - intensity - relationships
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
34. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information
self esteem
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
35. Aggressive
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36. A struggle between 2 or more people
defensiveness
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
conflict
37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well
message
communication
38. 3 approaches of tone
direct agression
eye contact - handshake - proper intro - respect - include all
55%
agressive - nonassertive - assertive
39. Being on time
message
punctual
55%
non-verbal communication
40. Proper handshake
communication
eye contact - extend hand first - offer firm but relaxed grip
noise
tone - people skills - respecting others differently
41. What question helps you be more aware?
tact
Why?
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
42. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness
43. Communicating without the use of words
Complete
non-verbal communication
be quick to listen and slow to speak - listen to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
44. Same words may be interpreted differently than you meant
language is subjective
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
45. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
if you have to be right - you won't handle conflict well
Concise
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
46. The medium that carries the message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all
channel
self-discipline (control)
47. What are the unhealthy listening patterns and habits?
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
48. Your conscious read of others thoughts and feelings
eye contact - extend hand first - offer firm but relaxed grip
constructive
talk too much about self - talk too little - interrupt others
others awareness
49. Effective communication basics
mediation
punctual
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
50. Say something behind back
defensiveness
cowardly agression
self awareness
frame of reference