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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
worry about location - timing - tone
ethics
frame of reference
mediation
2. The intended meaning of the communication sent
age - experiences - money - culture - education - religion
cowardly agression
message
direct comparison
3. Self concept that reflects the way we believe others see us
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
tone - people skills - respecting others differently
4. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
professionalism
piece of information
leadership
5. A group of people from different departments or areas working together.
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
6. Cardinal rule of conflict
7. Skills that promote relationships with other people.
Complete
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills
professionalism
8. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
talk too much about self - talk too little - interrupt others
communication
self concept
connotation
9. Steps to good professional communication
eye contact - extend hand first - offer firm but relaxed grip
direct agression
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion
10. Be brief and to the point
integrity
Concise
self concept
if you have to be right - you won't handle conflict well
11. What nonverbal symbols are best at communicating?
frame of reference
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
emotional intelligence EQ
verbal
12. Harmonious and assertive tone
location - timing - intensity - relationships
reflected appraisal and direct comparison
cross-functional team
accountability .
13. _______________ criticism is presented in a way that can help you learn and grow.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
constructive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
14. What are the 3 parts to the 'I Statement?'
interpersonal skills
frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
15. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ
16. Putting message in sending form
encoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
worry about location - timing - tone
17. Giving criticism
18. Associated meaning
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion
connotation
19. Speak to issue w/o raising hostility (you help someone come to a conclusion)
clean up
indirect communication
feedback
language is subjective
20. The ability to say and do things in a way that will not offend another person
initiative
emotional intelligence EQ
tact
handshake - eye contact - introduction - stopping own conversation
21. Handling problems and criticism gracefully and maturely
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
verbal
tact
22. Communicating without the use of words
non-verbal communication
connotation
non-assertion
internal noise
23. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
message
clear - complete - concise - considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
discrimination
24. What are the different styles for handling conflict?
non-assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
Complete
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
25. Anything that distracts
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
38%
noise
interpersonal skills
26. Training of oneself; correction or regulation of oneself for improvement
clean up
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback
self-discipline (control)
27. Stress key words - not confusing or complicated
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate
Clear
discrimination
28. Hallway
interpersonal skills
leadership
external noise
connotation
29. What % of communication is language?
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
30. Same words may be interpreted differently than you meant
language is subjective
agressive - nonassertive - assertive
if you have to be right - you won't handle conflict well
message
31. What question helps you be more aware?
cowardly agression
Why?
language is subjective
conflict
32. Aggressive
33. 4 types of love in the greek language
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation
34. What are the guidelines for listening?
35. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
communication
language is subjective
36. The symbol reflects our understanding (we see a chair we know its a chair)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
55%
interpersonal skills
37. What is the healthy listening habit?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand
Why?
38. The principles of conduct that govern a group or society
internal noise
direct agression
ethics
self-discipline (control)
39. It takes a lot longer to _____ a relational mess then it does to prevent one
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
40. Being on time
Clear
internal noise
punctual
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
41. What is the nature of conflict?
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
42. Having good manners in your dealing with people.
tone - people skills - handshakes - eye contact - keeping everyone involved
initiative
etiquette
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
43. Introducing a new person to a group
location - timing - intensity - relationships
verbal
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
44. 3 approaches of tone
emotional intelligence EQ
agressive - nonassertive - assertive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clean up
45. An oversimplified and distorted belief about a person or group
stereotype
Concise
Clear
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
46. How is our self concept developed?
ethics
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison
Quickest way to break up a conversation
47. A ________________ can be the difference between understanding and not
Concise
piece of information
others awareness
be quick to listen and slow to speak - listen to understand
48. What are the different kinds of intimacy?
reflected appraisal
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
49. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
team
50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression