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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Be brief and to the point
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
Why?

2. Awareness of others perceptions of yourself
verbal
negative
ability to read others perceptions of you
channel

3. A group of people from different departments or areas working together.
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
Why?

4. What % of communication is paralanguage?
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
Concise

5. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
ethics

6. Conversation killers
self esteem
direct comparison
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation

7. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
Why?
assertion
clean up

8. Associated meaning
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ability to read others perceptions of you
connotation

9. Nonassertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
eye contact - extend hand first - offer firm but relaxed grip

10. What % of communication is language?
external noise
emotional intelligence EQ
7%
feedback

11. A struggle between 2 or more people
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback
conflict
ability to read others perceptions of you

12. We compare our weaknesses with others strengths (causes inferiority)
Concise
direct comparison
negative
integrity

13. What % of communication is nonverbal?
55%
tone - people skills - handshakes - eye contact - keeping everyone involved
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem

14. Harmonious and assertive tone
cowardly agression
interpersonal skills
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

15. It takes a lot longer to _____ a relational mess then it does to prevent one
decoding
assertion
clean up
agressive - nonassertive - assertive

16. Same words may be interpreted differently than you meant
discrimination
channel
language is subjective
professionalism

17. What are the 3 codes used to express thoughts and feelings?
integrity
piece of information
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships

18. Criticism expressed in a way that threatens the other person (retaliate)
piece of information
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

19. Having good manners in your dealing with people.
cowardly agression
leadership
mediation
etiquette

20. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
constructive
if you have to be right - you won't handle conflict well
non-assertion - direct agression - cowards agression - indirect communication - assertion
team

21. _______________ criticism is presented in a way that can help you learn and grow.
channel
constructive
Complete
others awareness

22. Hallway
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
external noise
encoding

23. Putting message in sending form
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
encoding
empathic listening: listening with a desire to understand

24. The unwillingness to express thoughts and feelings in a conflict (you run)
tact
cross-functional team
discrimination
non-assertion

25. Say something behind back
accountability .
cowardly agression
non-verbal communication
defensiveness

26. Doing what needs to be done and doing it withou tbeing told
eye contact - handshake - proper intro - respect - include all
initiative
verbal
self-discipline (control)

27. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
connotation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback

28. Hunger
language is subjective
internal noise
language is symbolic
worry about location - timing - tone

29. What are the different kinds of intimacy?
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Quickest way to break up a conversation
frame of reference

30. Aggressive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
talk too much about self - talk too little - interrupt others

31. Factors that shape our frame of reference
interpersonal skills
verbal
age - experiences - money - culture - education - religion
55%

32. Introducing a new person to a group
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

33. What is the nature of conflict?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
team

34. Putting up an emotional guard against negative opinion
tone - people skills - respecting others differently
defensiveness
self-discipline (control)
communication

35. Anything that distracts
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise
clear - complete - concise - considerate

36. Basics of tact and courtesy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
message
direct comparison
tone - people skills - respecting others differently

37. A ________________ can be the difference between understanding and not
piece of information
location - timing - intensity - relationships
feedback
connotation

38. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
negative
leadership

39. Handling problems and criticism gracefully and maturely
professionalism
defensiveness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

40. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
language is subjective
self concept
non-verbal communication

41. Self concept that reflects the way we believe others see us
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
reflected appraisal
external noise

42. Your ability to understand and manage your own emotions and be sensitive to others emotions
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
punctual
emotional intelligence EQ

43. Willingness to take credit and blame for actions
conflict
self awareness
reflected appraisal
accountability .

44. Not constructive or helpful
professionalism
negative
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

45. Give whole story - don't leave out info
handshake - eye contact - introduction - stopping own conversation
Complete
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

46. What you're going through when you're trying to interpret
be quick to listen and slow to speak - listen to understand
decoding
negative
age - experiences - money - culture - education - religion

47. Considerate
etiquette
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

48. Skills that promote relationships with other people.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self concept
interpersonal skills
mediation

49. ABCs for giving directions
stereotype
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
noise

50. Being on time
punctual
talk too much about self - talk too little - interrupt others
external noise
internal noise

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