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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a strict code of conduct or standard of values






2. What % of communication is nonverbal?






3. The intended meaning of the communication sent






4. Criticism expressed in a way that threatens the other person (retaliate)






5. What are the 3 parts to the 'I Statement?'






6. Making introductions






7. 3 approaches of tone






8. The principles of conduct that govern a group or society






9. Basics of tact and courtesy






10. What are the guidelines for listening?

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11. Hallway






12. Be brief and to the point






13. An oversimplified and distorted belief about a person or group






14. The medium that carries the message






15. What nonverbal symbols are best at communicating?






16. Considerate






17. Which 2 guidelines for listening would you choose to incorporate more into your listening?






18. Your ability to understand and manage your own emotions and be sensitive to others emotions






19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






20. The ability to say and do things in a way that will not offend another person






21. Factors that shape EQ






22. Steps to good professional communication






23. Self concept that reflects the way we believe others see us






24. Handling problems and criticism gracefully and maturely






25. Nonassertive

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26. Anything that distracts






27. What question helps you be more aware?






28. Associated meaning






29. Cardinal rule of conflict

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30. It takes a lot longer to _____ a relational mess then it does to prevent one






31. Proper handshake






32. Putting message in sending form






33. Inspiring and influencing others - setting your actions as example - knowing where to go...






34. Speak to issue w/o raising hostility (you help someone come to a conclusion)






35. A listerner's response that tells a sender that the message is understood






36. A ________________ can be the difference between understanding and not






37. What is the nature of conflict?






38. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






39. Stress key words - not confusing or complicated






40. ABCs for giving directions






41. What % of communication is paralanguage?






42. Skills that promote relationships with other people.






43. Effective communication basics






44. Aggressive

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45. What is the healthy listening habit?






46. What are the different styles for handling conflict?






47. The unwillingness to express thoughts and feelings in a conflict (you run)






48. Not constructive or helpful






49. How is verbal communication both a bridge and a barrier?






50. Communicating without the use of words






Can you answer 50 questions in 15 minutes?



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