Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Basics of tact and courtesy
integrity
accountability .
location - timing - intensity - relationships
tone - people skills - respecting others differently

2. Stress key words - not confusing or complicated
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all
accountability .
Clear

3. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel

4. Having good manners in your dealing with people.
channel
piece of information
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

5. Not constructive or helpful
indirect communication
negative
55%
encoding

6. Putting message in sending form
leadership
encoding
ability to read others perceptions of you
self concept

7. Putting up an emotional guard against negative opinion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
defensiveness

8. What % of communication is language?
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
7%

9. _______________ criticism is presented in a way that can help you learn and grow.
agressive - nonassertive - assertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand
constructive

10. The medium that carries the message
reflected appraisal and direct comparison
defensiveness
channel
38%

11. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
mediation
non-verbal communication
clean up

12. Effective communication basics
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference

13. How is verbal communication both a bridge and a barrier?
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up
professionalism

14. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
external noise
non-verbal communication
self concept
talk too much about self - talk too little - interrupt others

15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
integrity
assertion
tact
internal noise

16. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
direct agression
location - timing - intensity - relationships
language is symbolic

17. Same words may be interpreted differently than you meant
self esteem
etiquette
cross-functional team
language is subjective

18. What is the healthy listening habit?
ethics
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
agressive - nonassertive - assertive

19. Showing people they are important to you
team
Why?
non-verbal communication
eye contact - handshake - proper intro - respect - include all

20. Considerate
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

21. Evaluations of self worth (how you feel about these qualities)
agressive - nonassertive - assertive
self esteem
feedback
talk too much about self - talk too little - interrupt others

22. What nonverbal symbols are best at communicating?
worry about location - timing - tone
non-verbal communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

23. What % of communication is nonverbal?
external noise
55%
non-assertion - direct agression - cowards agression - indirect communication - assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

24. Anything that distracts
self-discipline (control)
noise
communication
decoding

25. Steps to good professional communication
cowardly agression
tone - people skills - respecting others differently
7%
handshake - eye contact - introduction - stopping own conversation

26. Skills that promote relationships with other people.
cowardly agression
Clear
interpersonal skills
clear - complete - concise - considerate

27. Criticism expressed in a way that threatens the other person (retaliate)
connotation
channel
decoding
direct agression

28. A ________________ can be the difference between understanding and not
language is subjective
self esteem
discrimination
piece of information

29. Communicating without the use of words
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
connotation
non-verbal communication

30. Hunger
team
internal noise
piece of information
tone - people skills - respecting others differently

31. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
external noise
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal

32. Communicating with words
mediation
verbal
external noise
non-verbal communication

33. Doing what needs to be done and doing it withou tbeing told
location - timing - intensity - relationships
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative

34. What are the 3 codes used to express thoughts and feelings?
Clear
7%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette

35. Background of communication that influences how people interpret the message
feedback
accountability .
frame of reference
direct comparison

36. Conversation killers
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Why?
talk too much about self - talk too little - interrupt others

37. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
noise
Complete
indirect communication

38. Your conscious read of others thoughts and feelings
others awareness
channel
clear - complete - concise - considerate
verbal

39. Associated meaning
age - experiences - money - culture - education - religion
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation

40. Being on time
verbal
55%
punctual
defensiveness

41. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication
eye contact - extend hand first - offer firm but relaxed grip
be quick to listen and slow to speak - listen to understand

42. Handling problems and criticism gracefully and maturely
encoding
indirect communication
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved

43. What question helps you be more aware?
interpersonal skills
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
encoding
Why?

44. Following a strict code of conduct or standard of values
integrity
clear - complete - concise - considerate
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation

45. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
integrity
ability to read others perceptions of you
conflict
communication

46. What are the 3 parts to the 'I Statement?'
noise
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
professionalism

47. The intended meaning of the communication sent
communication
55%
message
internal noise

48. The symbol reflects our understanding (we see a chair we know its a chair)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
emotional intelligence EQ
frame of reference
language is symbolic

49. Making introductions
initiative
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others

50. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Concise
language is subjective
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication