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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form
if you have to be right - you won't handle conflict well
encoding
team
non-verbal communication
2. Having good manners in your dealing with people.
noise
etiquette
external noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
3. Steps to good professional communication
Concise
handshake - eye contact - introduction - stopping own conversation
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
4. Be brief and to the point
Concise
emotional intelligence EQ
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
5. Background of communication that influences how people interpret the message
cowardly agression
Why?
self esteem
frame of reference
6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
ability to read others perceptions of you
communication
conflict
55%
7. What % of communication is nonverbal?
conflict
be quick to listen and slow to speak - listen to understand
reflected appraisal and direct comparison
55%
8. Associated meaning
connotation
indirect communication
self concept
eye contact - extend hand first - offer firm but relaxed grip
9. What you're going through when you're trying to interpret
Quickest way to break up a conversation
non-verbal communication
decoding
others awareness
10. What are the different styles for handling conflict?
talk too much about self - talk too little - interrupt others
Clear
message
non-assertion - direct agression - cowards agression - indirect communication - assertion
11. What is the nature of conflict?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
Concise
12. Training of oneself; correction or regulation of oneself for improvement
be quick to listen and slow to speak - listen to understand
self-discipline (control)
feedback
ethics
13. Considerate
internal noise
mediation
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
14. 3 approaches of tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype
15. Making introductions
initiative
constructive
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
16. Harmonious and assertive tone
encoding
clear - complete - concise - considerate
location - timing - intensity - relationships
non-verbal communication
17. Your ability to understand and manage your own emotions and be sensitive to others emotions
defensiveness
emotional intelligence EQ
frame of reference
self esteem
18. Not constructive or helpful
channel
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
be quick to listen and slow to speak - listen to understand
19. What are the unhealthy listening patterns and habits?
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
20. 4 types of love in the greek language
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
message
Clear
21. Following a strict code of conduct or standard of values
leadership
integrity
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
22. What are the different kinds of intimacy?
non-verbal communication
decoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
age - experiences - money - culture - education - religion
23. A listerner's response that tells a sender that the message is understood
cross-functional team
encoding
ability to read others perceptions of you
feedback
24. Basics of tact and courtesy
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
tone - people skills - respecting others differently
25. Communicating with words
accountability .
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
leadership
26. It takes a lot longer to _____ a relational mess then it does to prevent one
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self concept
clean up
location - timing - intensity - relationships
27. The ability to say and do things in a way that will not offend another person
7%
eye contact - extend hand first - offer firm but relaxed grip
tact
reflected appraisal and direct comparison
28. Hunger
communication
internal noise
cross-functional team
frame of reference
29. Skills that promote relationships with other people.
interpersonal skills
conflict
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
30. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
Quickest way to break up a conversation
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
31. Introducing a new person to a group
connotation
handshake - eye contact - introduction - stopping own conversation
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
32. How is verbal communication both a bridge and a barrier?
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
Complete
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
33. How is our self concept developed?
direct agression
reflected appraisal and direct comparison
team
location - timing - intensity - relationships
34. Say something behind back
tact
cowardly agression
initiative
if you have to be right - you won't handle conflict well
35. Effective communication basics
decoding
7%
location - timing - intensity - relationships
tone - people skills - handshakes - eye contact - keeping everyone involved
36. Communicating without the use of words
tact
eye contact - handshake - proper intro - respect - include all
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication
37. Handling problems and criticism gracefully and maturely
verbal
language is subjective
professionalism
clear - complete - concise - considerate
38. Nonassertive
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39. An oversimplified and distorted belief about a person or group
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stereotype
clean up
discrimination
40. Hallway
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding
external noise
defensiveness
41. Willingness to take credit and blame for actions
Clear
accountability .
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion
42. Proper handshake
connotation
feedback
assertion
eye contact - extend hand first - offer firm but relaxed grip
43. Showing people they are important to you
direct comparison
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - handshake - proper intro - respect - include all
44. The unwillingness to express thoughts and feelings in a conflict (you run)
eye contact - extend hand first - offer firm but relaxed grip
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
45. The medium that carries the message
tact
talk too much about self - talk too little - interrupt others
channel
feedback
46. Your conscious read of others thoughts and feelings
integrity
cowardly agression
others awareness
age - experiences - money - culture - education - religion
47. Self concept that reflects the way we believe others see us
punctual
reflected appraisal
constructive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
48. The principles of conduct that govern a group or society
eye contact - handshake - proper intro - respect - include all
constructive
ethics
reflected appraisal
49. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others
self concept
non-verbal communication
50. A group of people from different departments or areas working together.
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
stereotype
encoding
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