Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What you're going through when you're trying to interpret






2. The medium that carries the message






3. Criticism expressed in a way that threatens the other person (retaliate)






4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






5. The unwillingness to express thoughts and feelings in a conflict (you run)






6. A ________________ can be the difference between understanding and not






7. What are the different kinds of intimacy?






8. Willingness to take credit and blame for actions






9. The ability to say and do things in a way that will not offend another person






10. What is the healthy listening habit?






11. What are the 3 parts to the 'I Statement?'






12. Inspiring and influencing others - setting your actions as example - knowing where to go...






13. Anything that distracts






14. Factors that shape EQ






15. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






16. Not constructive or helpful






17. Give whole story - don't leave out info






18. _______________ criticism is presented in a way that can help you learn and grow.






19. Aggressive


20. Giving criticism


21. How is our self concept developed?






22. 3 approaches of tone






23. Effective communication basics






24. Handling problems and criticism gracefully and maturely






25. Hunger






26. Proper handshake






27. Nonassertive


28. Your ability to understand and manage your own emotions and be sensitive to others emotions






29. Your conscious read of others thoughts and feelings






30. What are the guidelines for listening?


31. Putting message in sending form






32. Putting up an emotional guard against negative opinion






33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






34. Which 2 guidelines for listening would you choose to incorporate more into your listening?






35. Communicating with words






36. What are the unhealthy listening patterns and habits?






37. Awareness of others perceptions of yourself






38. What % of communication is nonverbal?






39. Same words may be interpreted differently than you meant






40. What % of communication is language?






41. Factors that shape our frame of reference






42. Doing what needs to be done and doing it withou tbeing told






43. Evaluations of self worth (how you feel about these qualities)






44. ABCs for giving directions






45. Steps to good professional communication






46. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






47. Harmonious and assertive tone






48. Hallway






49. What are the 3 codes used to express thoughts and feelings?






50. Cardinal rule of conflict