Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Factors that shape our frame of reference
frame of reference
clear - complete - concise - considerate
reflected appraisal and direct comparison
age - experiences - money - culture - education - religion

2. Aggressive

3. Following a strict code of conduct or standard of values
integrity
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
connotation

4. How is our self concept developed?
others awareness
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

5. What are the different kinds of intimacy?
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Why?
internal noise

6. Giving criticism

7. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
tact

8. The intended meaning of the communication sent
message
negative
self esteem
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

9. What are the 3 codes used to express thoughts and feelings?
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

10. What are the guidelines for listening?

11. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
tone - people skills - handshakes - eye contact - keeping everyone involved
ethics
tact
self concept

12. Putting message in sending form
clean up
ability to read others perceptions of you
encoding
cross-functional team

13. Willingness to take credit and blame for actions
emotional intelligence EQ
assertion
accountability .
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

14. Interrupting others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
worry about location - timing - tone
Quickest way to break up a conversation
self awareness

15. The unwillingness to express thoughts and feelings in a conflict (you run)
non-verbal communication
Clear
etiquette
non-assertion

16. Showing people they are important to you
feedback
eye contact - handshake - proper intro - respect - include all
piece of information
integrity

17. 3 approaches of tone
others awareness
agressive - nonassertive - assertive
self concept
piece of information

18. Awareness of others perceptions of yourself
stereotype
ability to read others perceptions of you
mediation
ethics

19. What is the nature of conflict?
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding
cross-functional team

20. What % of communication is language?
verbal
7%
Why?
communication

21. A struggle between 2 or more people
discrimination
direct comparison
reflected appraisal and direct comparison
conflict

22. Evaluations of self worth (how you feel about these qualities)
punctual
cowardly agression
be quick to listen and slow to speak - listen to understand
self esteem

23. Cardinal rule of conflict

24. Background of communication that influences how people interpret the message
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
eye contact - handshake - proper intro - respect - include all
encoding

25. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
if you have to be right - you won't handle conflict well
tone - people skills - respecting others differently
non-assertion

26. Having good manners in your dealing with people.
etiquette
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
location - timing - intensity - relationships

27. Harmonious and assertive tone
location - timing - intensity - relationships
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
external noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

28. The principles of conduct that govern a group or society
clear - complete - concise - considerate
ethics
feedback
eye contact - extend hand first - offer firm but relaxed grip

29. Self concept that reflects the way we believe others see us
self concept
reflected appraisal
tone - people skills - respecting others differently
direct agression

30. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
decoding

31. An oversimplified and distorted belief about a person or group
Why?
stereotype
handshake - eye contact - introduction - stopping own conversation
connotation

32. Steps to good professional communication
Quickest way to break up a conversation
interpersonal skills
handshake - eye contact - introduction - stopping own conversation
message

33. Communicating without the use of words
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Clear
non-verbal communication

34. What you're going through when you're trying to interpret
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion
decoding

35. Speak to issue w/o raising hostility (you help someone come to a conclusion)
stereotype
reflected appraisal and direct comparison
indirect communication
age - experiences - money - culture - education - religion

36. Hallway
language is symbolic
external noise
self concept
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

37. Doing what needs to be done and doing it withou tbeing told
indirect communication
ability to read others perceptions of you
piece of information
initiative

38. Your conscious read of others thoughts and feelings
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
others awareness
cowardly agression

39. Criticism expressed in a way that threatens the other person (retaliate)
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
direct agression
talk too much about self - talk too little - interrupt others

40. It takes a lot longer to _____ a relational mess then it does to prevent one
internal noise
self esteem
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up

41. Stress key words - not confusing or complicated
Clear
communication
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

42. Putting up an emotional guard against negative opinion
defensiveness
talk too much about self - talk too little - interrupt others
verbal
conflict

43. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

44. Hunger
others awareness
internal noise
punctual
feedback

45. Inspiring and influencing others - setting your actions as example - knowing where to go...
location - timing - intensity - relationships
leadership
integrity
interpersonal skills

46. What % of communication is nonverbal?
cowardly agression
55%
ethics
discrimination

47. ABCs for giving directions
cross-functional team
self-discipline (control)
indirect communication
clear - complete - concise - considerate

48. Nonassertive

49. A ________________ can be the difference between understanding and not
piece of information
team
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

50. Effective communication basics
initiative
team
tone - people skills - handshakes - eye contact - keeping everyone involved
be quick to listen and slow to speak - listen to understand