Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speak to issue w/o raising hostility (you help someone come to a conclusion)






2. Doing what needs to be done and doing it withou tbeing told






3. What is the healthy listening habit?






4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






5. Give whole story - don't leave out info






6. 3 approaches of tone






7. What is the nature of conflict?






8. Say something behind back






9. Background of communication that influences how people interpret the message






10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






11. Awareness of others perceptions of yourself






12. Being on time






13. Effective communication basics






14. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






15. Associated meaning






16. What are the 3 codes used to express thoughts and feelings?






17. A listerner's response that tells a sender that the message is understood






18. What are the unhealthy listening patterns and habits?






19. Conversation killers






20. Hunger






21. A group of people from different departments or areas working together.






22. Considerate






23. The intended meaning of the communication sent






24. Your ability to understand and manage your own emotions and be sensitive to others emotions






25. Basics of tact and courtesy






26. Skills that promote relationships with other people.






27. The ability to say and do things in a way that will not offend another person






28. A struggle between 2 or more people






29. How is verbal communication both a bridge and a barrier?






30. What question helps you be more aware?






31. A ________________ can be the difference between understanding and not






32. Hallway






33. Evaluations of self worth (how you feel about these qualities)






34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






35. Harmonious and assertive tone






36. Cardinal rule of conflict

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37. Having good manners in your dealing with people.






38. Your conscious read of others thoughts and feelings






39. Following a strict code of conduct or standard of values






40. Willingness to take credit and blame for actions






41. Anything that distracts






42. ABCs for giving directions






43. Stress key words - not confusing or complicated






44. Handling problems and criticism gracefully and maturely






45. The symbol reflects our understanding (we see a chair we know its a chair)






46. What are the guidelines for listening?

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47. What are the different styles for handling conflict?






48. The principles of conduct that govern a group or society






49. Factors that shape our frame of reference






50. Be brief and to the point