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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
leadership
eye contact - handshake - proper intro - respect - include all

2. Receiving criticism

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3. Your conscious read of others thoughts and feelings
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
Quickest way to break up a conversation
internal noise

4. How conscious you are of your own motivations - thoughts - and feelings
emotional intelligence EQ
self awareness
encoding
non-assertion - direct agression - cowards agression - indirect communication - assertion

5. Being on time
55%
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback

6. Your message expresses thoughts and feelings clearly and directly w/o making judgements
message
assertion
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

7. Interrupting others
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation
leadership
7%

8. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
38%
tact

9. Awareness of others perceptions of yourself
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ability to read others perceptions of you
Complete

10. What are the 3 codes used to express thoughts and feelings?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison

11. A ________________ can be the difference between understanding and not
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
piece of information

12. Self concept that reflects the way we believe others see us
cowardly agression
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal

13. Nonassertive

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14. Associated meaning
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation
self-discipline (control)
Complete

15. Following a strict code of conduct or standard of values
leadership
defensiveness
integrity
eye contact - extend hand first - offer firm but relaxed grip

16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
talk too much about self - talk too little - interrupt others
team
clear - complete - concise - considerate

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
ability to read others perceptions of you
interpersonal skills
be quick to listen and slow to speak - listen to understand
language is subjective

18. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
location - timing - intensity - relationships
55%

19. Give whole story - don't leave out info
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up

20. Basics of tact and courtesy
clean up
tone - people skills - respecting others differently
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

21. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
tone - people skills - handshakes - eye contact - keeping everyone involved
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self concept
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

22. 4 types of love in the greek language
communication
piece of information
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

23. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive
clean up
tone - people skills - respecting others differently

24. How is our self concept developed?
7%
55%
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison

25. What % of communication is paralanguage?
Quickest way to break up a conversation
38%
non-assertion
connotation

26. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
handshake - eye contact - introduction - stopping own conversation

27. What question helps you be more aware?
feedback
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Why?

28. What are the different kinds of intimacy?
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

29. Proper handshake
mediation
eye contact - extend hand first - offer firm but relaxed grip
language is subjective
verbal

30. Not constructive or helpful
feedback
negative
Quickest way to break up a conversation
self esteem

31. _______________ criticism is presented in a way that can help you learn and grow.
integrity
encoding
direct agression
constructive

32. A struggle between 2 or more people
conflict
7%
feedback
internal noise

33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication
emotional intelligence EQ
direct agression

34. It takes a lot longer to _____ a relational mess then it does to prevent one
7%
noise
clear - complete - concise - considerate
clean up

35. Handling problems and criticism gracefully and maturely
connotation
external noise
professionalism
cowardly agression

36. Your ability to understand and manage your own emotions and be sensitive to others emotions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self esteem
emotional intelligence EQ
tact

37. Training of oneself; correction or regulation of oneself for improvement
etiquette
talk too much about self - talk too little - interrupt others
self-discipline (control)
noise

38. Showing people they are important to you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference
eye contact - handshake - proper intro - respect - include all
channel

39. What is the healthy listening habit?
empathic listening: listening with a desire to understand
38%
interpersonal skills
handshake - eye contact - introduction - stopping own conversation

40. What % of communication is nonverbal?
others awareness
self-discipline (control)
55%
eye contact - handshake - proper intro - respect - include all

41. Evaluations of self worth (how you feel about these qualities)
message
agressive - nonassertive - assertive
self esteem
defensiveness

42. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self concept

43. 3 approaches of tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
agressive - nonassertive - assertive
accountability .
clear - complete - concise - considerate

44. ABCs for giving directions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

45. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
noise
stereotype

46. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
non-verbal communication

47. Stress key words - not confusing or complicated
Clear
message
ethics
38%

48. Be brief and to the point
self-discipline (control)
channel
Concise
connotation

49. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .
assertion
noise

50. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
internal noise
worry about location - timing - tone
feedback

Can you answer 50 questions in 15 minutes?

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People Skills

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