Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is nonverbal?






2. The intended meaning of the communication sent






3. Having good manners in your dealing with people.






4. Your ability to understand and manage your own emotions and be sensitive to others emotions






5. What are the 3 parts to the 'I Statement?'






6. Hallway






7. Being on time






8. Harmonious and assertive tone






9. What are the guidelines for listening?

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10. An oversimplified and distorted belief about a person or group






11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






13. Not constructive or helpful






14. The medium that carries the message






15. Proper handshake






16. Evaluations of self worth (how you feel about these qualities)






17. What are the different styles for handling conflict?






18. Considerate






19. What is the healthy listening habit?






20. Criticism expressed in a way that threatens the other person (retaliate)






21. Nonassertive

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22. Showing people they are important to you






23. How conscious you are of your own motivations - thoughts - and feelings






24. Self concept that reflects the way we believe others see us






25. 3 approaches of tone






26. The principles of conduct that govern a group or society






27. What is the nature of conflict?






28. A ________________ can be the difference between understanding and not






29. Introducing a new person to a group






30. We compare our weaknesses with others strengths (causes inferiority)






31. How is our self concept developed?






32. Same words may be interpreted differently than you meant






33. What are the 3 codes used to express thoughts and feelings?






34. Your message expresses thoughts and feelings clearly and directly w/o making judgements






35. Associated meaning






36. Awareness of others perceptions of yourself






37. Be brief and to the point






38. Cardinal rule of conflict

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39. _______________ criticism is presented in a way that can help you learn and grow.






40. Following a strict code of conduct or standard of values






41. Willingness to take credit and blame for actions






42. Doing what needs to be done and doing it withou tbeing told






43. What % of communication is paralanguage?






44. Putting message in sending form






45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






46. It takes a lot longer to _____ a relational mess then it does to prevent one






47. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






48. Interrupting others






49. Putting up an emotional guard against negative opinion






50. Speak to issue w/o raising hostility (you help someone come to a conclusion)