Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Background of communication that influences how people interpret the message






2. Handling problems and criticism gracefully and maturely






3. Awareness of others perceptions of yourself






4. The symbol reflects our understanding (we see a chair we know its a chair)






5. Self concept that reflects the way we believe others see us






6. Cardinal rule of conflict

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7. What are the guidelines for listening?

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8. Your message expresses thoughts and feelings clearly and directly w/o making judgements






9. Basics of tact and courtesy






10. Willingness to take credit and blame for actions






11. Interrupting others






12. Factors that shape our frame of reference






13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






14. Not constructive or helpful






15. The medium that carries the message






16. Introducing a new person to a group






17. Showing people they are important to you






18. A struggle between 2 or more people






19. Nonassertive

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20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






21. ABCs for giving directions






22. Say something behind back






23. A group of people from different departments or areas working together.






24. How is our self concept developed?






25. The unwillingness to express thoughts and feelings in a conflict (you run)






26. Be brief and to the point






27. Being on time






28. What are the 3 parts to the 'I Statement?'






29. Having good manners in your dealing with people.






30. The ability to say and do things in a way that will not offend another person






31. Doing what needs to be done and doing it withou tbeing told






32. Inspiring and influencing others - setting your actions as example - knowing where to go...






33. Effective communication basics






34. Putting message in sending form






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. Proper handshake






37. We compare our weaknesses with others strengths (causes inferiority)






38. Making introductions






39. Criticism expressed in a way that threatens the other person (retaliate)






40. What you're going through when you're trying to interpret






41. Which 2 guidelines for listening would you choose to incorporate more into your listening?






42. The principles of conduct that govern a group or society






43. Training of oneself; correction or regulation of oneself for improvement






44. _______________ criticism is presented in a way that can help you learn and grow.






45. What is the nature of conflict?






46. Hallway






47. Aggressive

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48. A listerner's response that tells a sender that the message is understood






49. A ________________ can be the difference between understanding and not






50. Communicating with words