People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Stress key words - not confusing or complicated
cowardly agression
assertion
noise
Clear


2. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
self concept
non-assertion - direct agression - cowards agression - indirect communication - assertion


3. What % of communication is paralanguage?
38%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
integrity
talk too much about self - talk too little - interrupt others


4. Being on time
internal noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
others awareness
punctual


5. Effective communication basics
discrimination
be quick to listen and slow to speak - listen to understand
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved


6. A struggle between 2 or more people
emotional intelligence EQ
conflict
direct comparison
accountability .


7. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


8. Communicating without the use of words
discrimination
piece of information
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


9. ABCs for giving directions
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
clear - complete - concise - considerate
7%


10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
verbal
interpersonal skills
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


11. A listerner's response that tells a sender that the message is understood
piece of information
internal noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback


12. The ability to say and do things in a way that will not offend another person
55%
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact


13. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


14. How is verbal communication both a bridge and a barrier?
connotation
38%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal


15. Say something behind back
reflected appraisal and direct comparison
emotional intelligence EQ
cowardly agression
noise


16. The unwillingness to express thoughts and feelings in a conflict (you run)
self concept
non-assertion
tact
direct agression


17. Associated meaning
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
connotation
discrimination


18. Having good manners in your dealing with people.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
non-assertion
team


19. What you're going through when you're trying to interpret
reflected appraisal and direct comparison
55%
decoding
Concise


20. Putting message in sending form
language is symbolic
interpersonal skills
encoding
indirect communication


21. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self esteem
team
piece of information


22. Be brief and to the point
38%
7%
negative
Concise


23. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
stereotype


24. Inspiring and influencing others - setting your actions as example - knowing where to go...
piece of information
stereotype
leadership
ethics


25. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
Clear
connotation


26. Hallway
message
external noise
location - timing - intensity - relationships
feedback


27. Anything that distracts
agressive - nonassertive - assertive
noise
connotation
cross-functional team


28. Which 2 guidelines for listening would you choose to incorporate more into your listening?
38%
empathic listening: listening with a desire to understand
be quick to listen and slow to speak - listen to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


29. A group of people from different departments or areas working together.
frame of reference
ethics
cross-functional team
stereotype


30. We compare our weaknesses with others strengths (causes inferiority)
location - timing - intensity - relationships
noise
cowardly agression
direct comparison


31. The principles of conduct that govern a group or society
handshake - eye contact - introduction - stopping own conversation
indirect communication
ethics
reflected appraisal and direct comparison


32. Your message expresses thoughts and feelings clearly and directly w/o making judgements
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
channel
assertion


33. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
team


34. Putting up an emotional guard against negative opinion
channel
defensiveness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
communication


35. Self concept that reflects the way we believe others see us
reflected appraisal
self esteem
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


36. The medium that carries the message
encoding
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate


37. 3 approaches of tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
agressive - nonassertive - assertive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


38. What is the nature of conflict?
noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self concept
self-discipline (control)


39. What are the different kinds of intimacy?
external noise
connotation
clean up
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


40. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stereotype


41. Skills that promote relationships with other people.
Concise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
interpersonal skills
location - timing - intensity - relationships


42. What is the healthy listening habit?
38%
empathic listening: listening with a desire to understand
ethics
non-assertion


43. Doing what needs to be done and doing it withou tbeing told
be quick to listen and slow to speak - listen to understand
Quickest way to break up a conversation
initiative
professionalism


44. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


45. Handling problems and criticism gracefully and maturely
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete
professionalism
etiquette


46. Communicating with words
verbal
encoding
Quickest way to break up a conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


47. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


48. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
initiative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict


49. Same words may be interpreted differently than you meant
language is subjective
etiquette
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


50. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183