Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Same words may be interpreted differently than you meant
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
language is subjective

2. Receiving criticism

3. Not constructive or helpful
Concise
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
mediation

4. A listerner's response that tells a sender that the message is understood
frame of reference
feedback
talk too much about self - talk too little - interrupt others
agressive - nonassertive - assertive

5. Nonassertive

6. How is our self concept developed?
language is symbolic
talk too much about self - talk too little - interrupt others
channel
reflected appraisal and direct comparison

7. Say something behind back
internal noise
piece of information
cowardly agression
reflected appraisal

8. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

9. What question helps you be more aware?
Why?
language is subjective
stereotype
piece of information

10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
age - experiences - money - culture - education - religion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

11. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - respecting others differently
non-assertion
non-verbal communication
ethics

12. Associated meaning
55%
connotation
decoding
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

13. We compare our weaknesses with others strengths (causes inferiority)
self esteem
direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
negative

14. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self awareness
leadership
piece of information

15. How conscious you are of your own motivations - thoughts - and feelings
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
punctual
ability to read others perceptions of you

16. A ________________ can be the difference between understanding and not
assertion
frame of reference
piece of information
accountability .

17. Hallway
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
indirect communication
emotional intelligence EQ

18. Handling problems and criticism gracefully and maturely
Quickest way to break up a conversation
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - extend hand first - offer firm but relaxed grip

19. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
piece of information
eye contact - extend hand first - offer firm but relaxed grip

20. Factors that shape EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete
encoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

21. Communicating with words
verbal
handshake - eye contact - introduction - stopping own conversation
clean up
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

22. Your message expresses thoughts and feelings clearly and directly w/o making judgements
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
assertion
message

23. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
reflected appraisal and direct comparison
location - timing - intensity - relationships
if you have to be right - you won't handle conflict well

24. Basics of tact and courtesy
55%
assertion
tone - people skills - respecting others differently
non-assertion

25. Interrupting others
accountability .
cross-functional team
initiative
Quickest way to break up a conversation

26. Your conscious read of others thoughts and feelings
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
defensiveness
others awareness

27. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
if you have to be right - you won't handle conflict well
frame of reference
piece of information

28. How is verbal communication both a bridge and a barrier?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
emotional intelligence EQ

29. Self concept that reflects the way we believe others see us
interpersonal skills
reflected appraisal
reflected appraisal and direct comparison
clear - complete - concise - considerate

30. Speak to issue w/o raising hostility (you help someone come to a conclusion)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
reflected appraisal
indirect communication

31. What % of communication is paralanguage?
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison
internal noise
38%

32. _______________ criticism is presented in a way that can help you learn and grow.
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise
worry about location - timing - tone
constructive

33. Giving criticism

34. Evaluations of self worth (how you feel about these qualities)
negative
self esteem
location - timing - intensity - relationships
piece of information

35. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
team
constructive

36. Harmonious and assertive tone
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
decoding

37. Cardinal rule of conflict

38. Conversation killers
Complete
interpersonal skills
talk too much about self - talk too little - interrupt others
constructive

39. What % of communication is language?
direct agression
7%
professionalism
cowardly agression

40. Making introductions
self awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication
if you have to be right - you won't handle conflict well

41. Hunger
internal noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
if you have to be right - you won't handle conflict well

42. Having good manners in your dealing with people.
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
non-assertion

43. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
negative
non-assertion - direct agression - cowards agression - indirect communication - assertion
be quick to listen and slow to speak - listen to understand
communication

44. Introducing a new person to a group
Quickest way to break up a conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
Complete

45. Following a strict code of conduct or standard of values
integrity
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self-discipline (control)

46. Showing people they are important to you
if you have to be right - you won't handle conflict well
clean up
eye contact - handshake - proper intro - respect - include all
cowardly agression

47. Putting up an emotional guard against negative opinion
Quickest way to break up a conversation
clear - complete - concise - considerate
encoding
defensiveness

48. Doing what needs to be done and doing it withou tbeing told
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ
initiative

49. 4 types of love in the greek language
initiative
team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

50. The ability to say and do things in a way that will not offend another person
talk too much about self - talk too little - interrupt others
channel
tact
location - timing - intensity - relationships