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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
encoding
discrimination
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
2. Skills that promote relationships with other people.
worry about location - timing - tone
empathic listening: listening with a desire to understand
message
interpersonal skills
3. The unwillingness to express thoughts and feelings in a conflict (you run)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
4. A ________________ can be the difference between understanding and not
connotation
piece of information
cowardly agression
others awareness
5. Hallway
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
external noise
6. Background of communication that influences how people interpret the message
frame of reference
constructive
self-discipline (control)
encoding
7. A struggle between 2 or more people
accountability .
cowardly agression
channel
conflict
8. Criticism expressed in a way that threatens the other person (retaliate)
language is subjective
direct agression
ability to read others perceptions of you
integrity
9. Considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
10. Associated meaning
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
connotation
age - experiences - money - culture - education - religion
11. Doing what needs to be done and doing it withou tbeing told
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
initiative
12. Your ability to understand and manage your own emotions and be sensitive to others emotions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
message
13. Not constructive or helpful
Clear
negative
team
mediation
14. Proper handshake
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
15. Being on time
agressive - nonassertive - assertive
feedback
decoding
punctual
16. _______________ criticism is presented in a way that can help you learn and grow.
constructive
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
17. Making introductions
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
18. A group of people from different departments or areas working together.
cross-functional team
agressive - nonassertive - assertive
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
19. ABCs for giving directions
others awareness
clear - complete - concise - considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
assertion
20. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
integrity
21. What are the guidelines for listening?
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22. Willingness to take credit and blame for actions
ability to read others perceptions of you
leadership
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
accountability .
23. Cardinal rule of conflict
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24. Having good manners in your dealing with people.
integrity
etiquette
7%
ability to read others perceptions of you
25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
accountability .
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
26. Conversation killers
decoding
Quickest way to break up a conversation
self-discipline (control)
talk too much about self - talk too little - interrupt others
27. Nonassertive
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28. Factors that shape EQ
Complete
ethics
internal noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
29. What % of communication is paralanguage?
frame of reference
Concise
38%
empathic listening: listening with a desire to understand
30. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
communication
ethics
language is symbolic
31. Hunger
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
internal noise
tact
Clear
32. Self concept that reflects the way we believe others see us
reflected appraisal
team
Clear
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
33. Be brief and to the point
direct comparison
decoding
Concise
tone - people skills - respecting others differently
34. What are the different styles for handling conflict?
direct comparison
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion
message
35. 3 approaches of tone
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
agressive - nonassertive - assertive
36. A listerner's response that tells a sender that the message is understood
discrimination
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .
feedback
37. Basics of tact and courtesy
tone - people skills - respecting others differently
clear - complete - concise - considerate
message
self esteem
38. Anything that distracts
non-assertion
noise
team
encoding
39. Putting up an emotional guard against negative opinion
reflected appraisal and direct comparison
etiquette
defensiveness
discrimination
40. Showing people they are important to you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
41. Communicating with words
frame of reference
verbal
direct agression
channel
42. Steps to good professional communication
direct agression
handshake - eye contact - introduction - stopping own conversation
frame of reference
eye contact - handshake - proper intro - respect - include all
43. What are the 3 parts to the 'I Statement?'
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - extend hand first - offer firm but relaxed grip
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
44. An oversimplified and distorted belief about a person or group
stereotype
direct agression
decoding
agressive - nonassertive - assertive
45. Following a strict code of conduct or standard of values
piece of information
constructive
integrity
ability to read others perceptions of you
46. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
encoding
discrimination
47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
noise
defensiveness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
communication
48. Handling problems and criticism gracefully and maturely
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism
7%
direct comparison
49. Say something behind back
cowardly agression
clear - complete - concise - considerate
Quickest way to break up a conversation
emotional intelligence EQ
50. The symbol reflects our understanding (we see a chair we know its a chair)
if you have to be right - you won't handle conflict well
language is symbolic
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)