People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Giving criticism

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2. The unwillingness to express thoughts and feelings in a conflict (you run)
team
cross-functional team
if you have to be right - you won't handle conflict well
non-assertion


3. Hallway
clean up
communication
external noise
Clear


4. We compare our weaknesses with others strengths (causes inferiority)
team
direct comparison
assertion
punctual


5. The medium that carries the message
channel
reflected appraisal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive


6. Same words may be interpreted differently than you meant
language is subjective
constructive
external noise
initiative


7. What are the guidelines for listening?

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8. Associated meaning
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
connotation


9. Give whole story - don't leave out info
Complete
location - timing - intensity - relationships
emotional intelligence EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


10. Communicating with words
piece of information
Concise
emotional intelligence EQ
verbal


11. Willingness to take credit and blame for actions
decoding
accountability .
verbal
7%


12. A group of people from different departments or areas working together.
defensiveness
cross-functional team
constructive
accountability .


13. Your message expresses thoughts and feelings clearly and directly w/o making judgements
communication
assertion
tact
self concept


14. Self concept that reflects the way we believe others see us
reflected appraisal
punctual
self concept
constructive


15. Aggressive

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16. Receiving criticism

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17. How conscious you are of your own motivations - thoughts - and feelings
self awareness
direct agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
ability to read others perceptions of you


18. What are the 3 codes used to express thoughts and feelings?
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


19. Having good manners in your dealing with people.
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
etiquette
7%


20. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate


21. Putting message in sending form
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


22. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion
mediation


23. Putting up an emotional guard against negative opinion
defensiveness
empathic listening: listening with a desire to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


24. A listerner's response that tells a sender that the message is understood
eye contact - handshake - proper intro - respect - include all
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback


25. Communicating without the use of words
verbal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all
non-verbal communication


26. Showing people they are important to you
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all
agressive - nonassertive - assertive


27. Handling problems and criticism gracefully and maturely
clean up
professionalism
handshake - eye contact - introduction - stopping own conversation
38%


28. What nonverbal symbols are best at communicating?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


29. Stress key words - not confusing or complicated
interpersonal skills
encoding
Clear
non-assertion


30. Your conscious read of others thoughts and feelings
non-assertion - direct agression - cowards agression - indirect communication - assertion
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness


31. What are the 3 parts to the 'I Statement?'
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
direct comparison


32. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self concept
non-assertion
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved


33. How is our self concept developed?
direct agression
reflected appraisal and direct comparison
agressive - nonassertive - assertive
reflected appraisal


34. Hunger
internal noise
self awareness
defensiveness
negative


35. Training of oneself; correction or regulation of oneself for improvement
38%
professionalism
self esteem
self-discipline (control)


36. What % of communication is paralanguage?
message
38%
accountability .
etiquette


37. Interrupting others
38%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
negative


38. What % of communication is language?
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
7%


39. Cardinal rule of conflict

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40. Considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative
indirect communication
worry about location - timing - tone


41. Nonassertive

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42. ABCs for giving directions
decoding
clear - complete - concise - considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback


43. Steps to good professional communication
eye contact - handshake - proper intro - respect - include all
etiquette
constructive
handshake - eye contact - introduction - stopping own conversation


44. Evaluations of self worth (how you feel about these qualities)
initiative
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive
self esteem


45. Say something behind back
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
Quickest way to break up a conversation
cowardly agression


46. _______________ criticism is presented in a way that can help you learn and grow.
Clear
constructive
Quickest way to break up a conversation
interpersonal skills


47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication


48. 3 approaches of tone
connotation
negative
agressive - nonassertive - assertive
piece of information


49. The ability to say and do things in a way that will not offend another person
tact
noise
connotation
Concise


50. Background of communication that influences how people interpret the message
leadership
Concise
frame of reference
piece of information