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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
integrity
constructive
negative
2. Factors that shape our frame of reference
mediation
age - experiences - money - culture - education - religion
constructive
self esteem
3. A listerner's response that tells a sender that the message is understood
language is subjective
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
feedback
Quickest way to break up a conversation
4. The medium that carries the message
connotation
channel
verbal
interpersonal skills
5. Hunger
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem
internal noise
feedback
6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
punctual
decoding
negative
indirect communication
7. Aggressive
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8. Cardinal rule of conflict
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9. A group of people from different departments or areas working together.
language is symbolic
cross-functional team
ethics
internal noise
10. What is the healthy listening habit?
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
empathic listening: listening with a desire to understand
reflected appraisal
11. What are the guidelines for listening?
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12. Evaluations of self worth (how you feel about these qualities)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
cowardly agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self esteem
13. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
Concise
self awareness
assertion
14. What are the 3 parts to the 'I Statement?'
initiative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion
assertion
15. What is the nature of conflict?
location - timing - intensity - relationships
tone - people skills - respecting others differently
indirect communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
16. The principles of conduct that govern a group or society
Why?
ethics
self awareness
eye contact - extend hand first - offer firm but relaxed grip
17. Introducing a new person to a group
negative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
18. The intended meaning of the communication sent
mediation
message
Complete
55%
19. Interrupting others
discrimination
interpersonal skills
non-verbal communication
Quickest way to break up a conversation
20. How is our self concept developed?
ethics
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
21. Which 2 guidelines for listening would you choose to incorporate more into your listening?
language is subjective
accountability .
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
22. What you're going through when you're trying to interpret
talk too much about self - talk too little - interrupt others
noise
interpersonal skills
decoding
23. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
mediation
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
24. Your conscious read of others thoughts and feelings
stereotype
encoding
others awareness
self concept
25. Basics of tact and courtesy
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved
tone - people skills - respecting others differently
decoding
26. Background of communication that influences how people interpret the message
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
27. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
connotation
conflict
ethics
28. _______________ criticism is presented in a way that can help you learn and grow.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
mediation
constructive
29. What % of communication is language?
connotation
age - experiences - money - culture - education - religion
location - timing - intensity - relationships
7%
30. What nonverbal symbols are best at communicating?
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved
internal noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
31. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
tone - people skills - respecting others differently
professionalism
talk too much about self - talk too little - interrupt others
32. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - handshake - proper intro - respect - include all
internal noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
33. Self concept that reflects the way we believe others see us
reflected appraisal
tone - people skills - respecting others differently
cowardly agression
clear - complete - concise - considerate
34. Proper handshake
accountability .
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
worry about location - timing - tone
35. Communicating with words
decoding
38%
if you have to be right - you won't handle conflict well
verbal
36. Associated meaning
stereotype
tone - people skills - respecting others differently
connotation
accountability .
37. What are the unhealthy listening patterns and habits?
Clear
if you have to be right - you won't handle conflict well
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
Complete
reflected appraisal
39. What are the different kinds of intimacy?
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
40. Effective communication basics
stereotype
tone - people skills - handshakes - eye contact - keeping everyone involved
external noise
55%
41. 3 approaches of tone
be quick to listen and slow to speak - listen to understand
connotation
agressive - nonassertive - assertive
professionalism
42. ABCs for giving directions
clear - complete - concise - considerate
self concept
emotional intelligence EQ
Clear
43. Not constructive or helpful
negative
punctual
location - timing - intensity - relationships
assertion
44. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
tone - people skills - respecting others differently
agressive - nonassertive - assertive
tone - people skills - handshakes - eye contact - keeping everyone involved
45. The symbol reflects our understanding (we see a chair we know its a chair)
emotional intelligence EQ
language is symbolic
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
46. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
47. A struggle between 2 or more people
emotional intelligence EQ
conflict
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
48. A ________________ can be the difference between understanding and not
initiative
38%
channel
piece of information
49. Considerate
etiquette
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
50. What question helps you be more aware?
stereotype
language is subjective
Complete
Why?