Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A listerner's response that tells a sender that the message is understood
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships

2. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct agression

3. How conscious you are of your own motivations - thoughts - and feelings
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self awareness
piece of information

4. Handling problems and criticism gracefully and maturely
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict

5. What % of communication is nonverbal?
conflict
55%
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all

6. Communicating with words
emotional intelligence EQ
verbal
integrity
cowardly agression

7. Give whole story - don't leave out info
leadership
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stereotype

8. Aggressive

9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
if you have to be right - you won't handle conflict well
self esteem
channel
mediation

10. Which 2 guidelines for listening would you choose to incorporate more into your listening?
eye contact - extend hand first - offer firm but relaxed grip
be quick to listen and slow to speak - listen to understand
agressive - nonassertive - assertive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

11. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
non-assertion
etiquette
clear - complete - concise - considerate

12. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise

13. How is verbal communication both a bridge and a barrier?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison
reflected appraisal and direct comparison

14. What are the unhealthy listening patterns and habits?
message
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. Associated meaning
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
connotation

16. The intended meaning of the communication sent
cowardly agression
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
accountability .

17. Receiving criticism

18. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
location - timing - intensity - relationships
message
assertion

19. Showing people they are important to you
defensiveness
Clear
negative
eye contact - handshake - proper intro - respect - include all

20. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved

21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
etiquette
discrimination
agressive - nonassertive - assertive
Quickest way to break up a conversation

22. Criticism expressed in a way that threatens the other person (retaliate)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
direct agression
emotional intelligence EQ

23. Willingness to take credit and blame for actions
connotation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear
accountability .

24. Following a strict code of conduct or standard of values
integrity
mediation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication

25. Making introductions
assertion
negative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%

26. The ability to say and do things in a way that will not offend another person
clear - complete - concise - considerate
tact
talk too much about self - talk too little - interrupt others
be quick to listen and slow to speak - listen to understand

27. Awareness of others perceptions of yourself
feedback
direct comparison
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

28. Evaluations of self worth (how you feel about these qualities)
self esteem
be quick to listen and slow to speak - listen to understand
eye contact - handshake - proper intro - respect - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

29. What are the guidelines for listening?

30. Being on time
channel
Complete
others awareness
punctual

31. Considerate
worry about location - timing - tone
tone - people skills - respecting others differently
indirect communication
if you have to be right - you won't handle conflict well

32. Putting up an emotional guard against negative opinion
professionalism
decoding
defensiveness
self awareness

33. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - respecting others differently
Concise
accountability .

34. A struggle between 2 or more people
conflict
internal noise
location - timing - intensity - relationships
team

35. The medium that carries the message
frame of reference
if you have to be right - you won't handle conflict well
channel
clear - complete - concise - considerate

36. What nonverbal symbols are best at communicating?
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ability to read others perceptions of you
indirect communication

37. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics
38%
handshake - eye contact - introduction - stopping own conversation

38. Harmonious and assertive tone
defensiveness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships

39. Putting message in sending form
Quickest way to break up a conversation
encoding
frame of reference
38%

40. Factors that shape EQ
communication
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip

41. We compare our weaknesses with others strengths (causes inferiority)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
direct comparison
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

42. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
piece of information
integrity
encoding
communication

43. Stress key words - not confusing or complicated
ethics
Clear
reflected appraisal
external noise

44. Introducing a new person to a group
mediation
eye contact - handshake - proper intro - respect - include all
negative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

45. What % of communication is language?
7%
ability to read others perceptions of you
stereotype
encoding

46. What is the healthy listening habit?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
55%
empathic listening: listening with a desire to understand

47. Your message expresses thoughts and feelings clearly and directly w/o making judgements
emotional intelligence EQ
7%
assertion
noise

48. Communicating without the use of words
non-verbal communication
self concept
clean up
internal noise

49. A group of people from different departments or areas working together.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cross-functional team
frame of reference
Complete

50. Cardinal rule of conflict