Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Awareness of others perceptions of yourself






2. What is the nature of conflict?






3. Introducing a new person to a group






4. Giving criticism

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5. Your message expresses thoughts and feelings clearly and directly w/o making judgements






6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






7. Be brief and to the point






8. Hallway






9. Same words may be interpreted differently than you meant






10. What % of communication is nonverbal?






11. Which 2 guidelines for listening would you choose to incorporate more into your listening?






12. Nonassertive

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13. Speak to issue w/o raising hostility (you help someone come to a conclusion)






14. Basics of tact and courtesy






15. We compare our weaknesses with others strengths (causes inferiority)






16. Cardinal rule of conflict

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17. Your conscious read of others thoughts and feelings






18. Training of oneself; correction or regulation of oneself for improvement






19. The symbol reflects our understanding (we see a chair we know its a chair)






20. What is the healthy listening habit?






21. Effective communication basics






22. A group of people from different departments or areas working together.






23. Stress key words - not confusing or complicated






24. The unwillingness to express thoughts and feelings in a conflict (you run)






25. 3 approaches of tone






26. How conscious you are of your own motivations - thoughts - and feelings






27. Being on time






28. How is verbal communication both a bridge and a barrier?






29. A listerner's response that tells a sender that the message is understood






30. Evaluations of self worth (how you feel about these qualities)






31. 4 types of love in the greek language






32. What are the 3 parts to the 'I Statement?'






33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






34. Handling problems and criticism gracefully and maturely






35. The intended meaning of the communication sent






36. What are the different kinds of intimacy?






37. Steps to good professional communication






38. Background of communication that influences how people interpret the message






39. Criticism expressed in a way that threatens the other person (retaliate)






40. What you're going through when you're trying to interpret






41. Putting up an emotional guard against negative opinion






42. The medium that carries the message






43. Showing people they are important to you






44. Communicating without the use of words






45. Considerate






46. Say something behind back






47. Having good manners in your dealing with people.






48. Interrupting others






49. What are the different styles for handling conflict?






50. Receiving criticism

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