Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the different kinds of intimacy?
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
decoding
Concise

2. Factors that shape EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive

3. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
integrity
team

4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
empathic listening: listening with a desire to understand

5. Being on time
punctual
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive

6. ABCs for giving directions
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership
clear - complete - concise - considerate

7. An oversimplified and distorted belief about a person or group
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

8. Your conscious read of others thoughts and feelings
handshake - eye contact - introduction - stopping own conversation
others awareness
clear - complete - concise - considerate
cross-functional team

9. Communicating without the use of words
reflected appraisal
eye contact - handshake - proper intro - respect - include all
noise
non-verbal communication

10. We compare our weaknesses with others strengths (causes inferiority)
etiquette
clean up
direct comparison
worry about location - timing - tone

11. Hallway
cross-functional team
external noise
Complete
negative

12. Say something behind back
language is symbolic
clean up
cowardly agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

13. Self concept that reflects the way we believe others see us
indirect communication
reflected appraisal
tone - people skills - respecting others differently
punctual

14. Communicating with words
direct comparison
self esteem
discrimination
verbal

15. 4 types of love in the greek language
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

16. Stress key words - not confusing or complicated
external noise
tact
non-assertion
Clear

17. Introducing a new person to a group
eye contact - extend hand first - offer firm but relaxed grip
self esteem
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
team

18. Making introductions
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
worry about location - timing - tone

19. Hunger
age - experiences - money - culture - education - religion
internal noise
eye contact - handshake - proper intro - respect - include all
professionalism

20. Considerate
indirect communication
team
Complete
worry about location - timing - tone

21. Training of oneself; correction or regulation of oneself for improvement
initiative
direct comparison
language is symbolic
self-discipline (control)

22. Following a strict code of conduct or standard of values
integrity
7%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
be quick to listen and slow to speak - listen to understand

23. A group of people from different departments or areas working together.
feedback
cross-functional team
self awareness
noise

24. How conscious you are of your own motivations - thoughts - and feelings
emotional intelligence EQ
self awareness
verbal
clear - complete - concise - considerate

25. Interrupting others
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
Quickest way to break up a conversation

26. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self concept
talk too much about self - talk too little - interrupt others
self esteem

27. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
professionalism
empathic listening: listening with a desire to understand
7%

28. What question helps you be more aware?
Why?
communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
language is symbolic

29. Doing what needs to be done and doing it withou tbeing told
age - experiences - money - culture - education - religion
initiative
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

30. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
integrity

31. Skills that promote relationships with other people.
age - experiences - money - culture - education - religion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
others awareness
interpersonal skills

32. The symbol reflects our understanding (we see a chair we know its a chair)
conflict
language is symbolic
external noise
interpersonal skills

33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
talk too much about self - talk too little - interrupt others
assertion
worry about location - timing - tone
communication

34. What you're going through when you're trying to interpret
language is subjective
conflict
internal noise
decoding

35. What is the nature of conflict?
clean up
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ethics

36. Not constructive or helpful
constructive
etiquette
location - timing - intensity - relationships
negative

37. A ________________ can be the difference between understanding and not
be quick to listen and slow to speak - listen to understand
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team

38. Aggressive

39. Steps to good professional communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation
Clear

40. Giving criticism

41. Putting message in sending form
professionalism
accountability .
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding

42. A listerner's response that tells a sender that the message is understood
feedback
interpersonal skills
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
etiquette
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self concept
direct comparison

44. Evaluations of self worth (how you feel about these qualities)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
tone - people skills - handshakes - eye contact - keeping everyone involved
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

45. Nonassertive

46. Factors that shape our frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
internal noise
initiative
age - experiences - money - culture - education - religion

47. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective
constructive
team

48. What are the guidelines for listening?

49. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
worry about location - timing - tone

50. The medium that carries the message
discrimination
channel
others awareness
feedback