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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
indirect communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
decoding
2. What are the unhealthy listening patterns and habits?
cross-functional team
if you have to be right - you won't handle conflict well
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
3. Doing what needs to be done and doing it withou tbeing told
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
worry about location - timing - tone
4. ABCs for giving directions
self awareness
feedback
Why?
clear - complete - concise - considerate
5. Putting message in sending form
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
6. What is the nature of conflict?
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stereotype
7. What are the different styles for handling conflict?
negative
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics
piece of information
8. Willingness to take credit and blame for actions
punctual
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .
integrity
9. Proper handshake
clean up
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
be quick to listen and slow to speak - listen to understand
10. Your ability to understand and manage your own emotions and be sensitive to others emotions
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ
non-verbal communication
11. Following a strict code of conduct or standard of values
tact
integrity
38%
ability to read others perceptions of you
12. Stress key words - not confusing or complicated
feedback
55%
Clear
reflected appraisal and direct comparison
13. What are the guidelines for listening?
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14. What are the 3 codes used to express thoughts and feelings?
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
talk too much about self - talk too little - interrupt others
piece of information
15. The intended meaning of the communication sent
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept
Concise
message
16. Nonassertive
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17. 3 approaches of tone
language is symbolic
agressive - nonassertive - assertive
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
18. Showing people they are important to you
Concise
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message
19. Communicating with words
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion
verbal
38%
20. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
mediation
21. Harmonious and assertive tone
emotional intelligence EQ
conflict
location - timing - intensity - relationships
agressive - nonassertive - assertive
22. Your conscious read of others thoughts and feelings
7%
others awareness
piece of information
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
23. What are the different kinds of intimacy?
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
direct agression
24. Considerate
etiquette
tact
language is symbolic
worry about location - timing - tone
25. Be brief and to the point
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise
message
direct comparison
26. Say something behind back
Quickest way to break up a conversation
cowardly agression
tact
cross-functional team
27. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
channel
ethics
self awareness
28. Aggressive
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29. Awareness of others perceptions of yourself
Why?
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
30. Handling problems and criticism gracefully and maturely
non-assertion
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
professionalism
31. _______________ criticism is presented in a way that can help you learn and grow.
non-verbal communication
cross-functional team
language is symbolic
constructive
32. How conscious you are of your own motivations - thoughts - and feelings
non-assertion
self awareness
interpersonal skills
integrity
33. Interrupting others
Quickest way to break up a conversation
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
34. Evaluations of self worth (how you feel about these qualities)
defensiveness
non-assertion
self esteem
mediation
35. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
self concept
verbal
36. Cardinal rule of conflict
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37. What is the healthy listening habit?
empathic listening: listening with a desire to understand
communication
clear - complete - concise - considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38. Communicating without the use of words
punctual
interpersonal skills
non-verbal communication
self esteem
39. Associated meaning
defensiveness
connotation
mediation
reflected appraisal
40. What % of communication is nonverbal?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
reflected appraisal and direct comparison
41. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Why?
direct comparison
piece of information
42. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership
talk too much about self - talk too little - interrupt others
Why?
43. An oversimplified and distorted belief about a person or group
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved
stereotype
eye contact - extend hand first - offer firm but relaxed grip
44. Being on time
external noise
piece of information
indirect communication
punctual
45. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
46. What % of communication is paralanguage?
non-verbal communication
integrity
38%
noise
47. What you're going through when you're trying to interpret
Complete
decoding
defensiveness
verbal
48. Factors that shape EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
49. Training of oneself; correction or regulation of oneself for improvement
tone - people skills - respecting others differently
self-discipline (control)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
handshake - eye contact - introduction - stopping own conversation
50. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently