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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Following a strict code of conduct or standard of values
conflict
self awareness
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved

2. Cardinal rule of conflict

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3. The principles of conduct that govern a group or society
ethics
worry about location - timing - tone
emotional intelligence EQ
discrimination

4. The intended meaning of the communication sent
message
direct agression
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation

5. What are the guidelines for listening?

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6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
eye contact - extend hand first - offer firm but relaxed grip
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is symbolic

7. Introducing a new person to a group
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
indirect communication
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

9. Factors that shape our frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
age - experiences - money - culture - education - religion
professionalism

10. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
ethics
direct agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

11. Harmonious and assertive tone
location - timing - intensity - relationships
non-verbal communication
Complete
decoding

12. Hallway
self-discipline (control)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
external noise
professionalism

13. An oversimplified and distorted belief about a person or group
stereotype
punctual
others awareness
initiative

14. Interrupting others
55%
language is subjective
tact
Quickest way to break up a conversation

15. Basics of tact and courtesy
language is subjective
tone - people skills - respecting others differently
punctual
ethics

16. A ________________ can be the difference between understanding and not
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

17. What question helps you be more aware?
internal noise
ethics
Why?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

18. Communicating without the use of words
constructive
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
direct comparison

19. Handling problems and criticism gracefully and maturely
professionalism
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

20. Communicating with words
others awareness
tone - people skills - respecting others differently
interpersonal skills
verbal

21. Skills that promote relationships with other people.
interpersonal skills
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cross-functional team

22. Giving criticism

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23. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective
tact
discrimination

24. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-verbal communication
38%
self awareness

25. _______________ criticism is presented in a way that can help you learn and grow.
constructive
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
initiative

26. Say something behind back
clear - complete - concise - considerate
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression

27. Making introductions
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem

28. Proper handshake
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
age - experiences - money - culture - education - religion
assertion
eye contact - extend hand first - offer firm but relaxed grip

29. A group of people from different departments or areas working together.
decoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
leadership
cross-functional team

30. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Clear
discrimination
noise
connotation

31. The symbol reflects our understanding (we see a chair we know its a chair)
stereotype
indirect communication
language is symbolic
reflected appraisal and direct comparison

32. A listerner's response that tells a sender that the message is understood
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
communication
feedback

33. ABCs for giving directions
cowardly agression
Concise
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

34. Your ability to understand and manage your own emotions and be sensitive to others emotions
Clear
decoding
7%
emotional intelligence EQ

35. Willingness to take credit and blame for actions
communication
accountability .
professionalism
if you have to be right - you won't handle conflict well

36. Hunger
non-verbal communication
assertion
internal noise
discrimination

37. The ability to say and do things in a way that will not offend another person
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tact
channel

38. The unwillingness to express thoughts and feelings in a conflict (you run)
handshake - eye contact - introduction - stopping own conversation
direct comparison
stereotype
non-assertion

39. Associated meaning
empathic listening: listening with a desire to understand
tone - people skills - respecting others differently
channel
connotation

40. Being on time
punctual
leadership
piece of information
direct comparison

41. A struggle between 2 or more people
reflected appraisal
professionalism
verbal
conflict

42. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
piece of information
verbal
if you have to be right - you won't handle conflict well

43. What are the 3 parts to the 'I Statement?'
non-verbal communication
internal noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
communication

44. How is our self concept developed?
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate
Quickest way to break up a conversation

45. Background of communication that influences how people interpret the message
frame of reference
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative

46. Evaluations of self worth (how you feel about these qualities)
connotation
Concise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem

47. Steps to good professional communication
others awareness
handshake - eye contact - introduction - stopping own conversation
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved

48. Training of oneself; correction or regulation of oneself for improvement
empathic listening: listening with a desire to understand
Clear
eye contact - handshake - proper intro - respect - include all
self-discipline (control)

49. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
language is symbolic
language is subjective
team
communication

50. What are the different styles for handling conflict?
self concept
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
direct comparison

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People Skills

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