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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4 types of love in the greek language
constructive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
piece of information

2. Having good manners in your dealing with people.
etiquette
tone - people skills - respecting others differently
agressive - nonassertive - assertive
external noise

3. _______________ criticism is presented in a way that can help you learn and grow.
constructive
self esteem
leadership
Why?

4. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
emotional intelligence EQ
Concise
communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

5. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
encoding

6. What is the healthy listening habit?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
stereotype
team

7. Making introductions
empathic listening: listening with a desire to understand
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
verbal

8. Evaluations of self worth (how you feel about these qualities)
self esteem
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
etiquette

9. Hallway
verbal
clear - complete - concise - considerate
external noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

10. Associated meaning
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
leadership
location - timing - intensity - relationships
connotation

11. Conversation killers
negative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
talk too much about self - talk too little - interrupt others
stereotype

12. Communicating without the use of words
non-verbal communication
non-assertion
external noise
etiquette

13. Awareness of others perceptions of yourself
channel
ethics
ability to read others perceptions of you
communication

14. ABCs for giving directions
team
clear - complete - concise - considerate
integrity
agressive - nonassertive - assertive

15. What % of communication is paralanguage?
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
external noise
38%

16. What % of communication is nonverbal?
55%
defensiveness
talk too much about self - talk too little - interrupt others
direct comparison

17. Nonassertive

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18. Inspiring and influencing others - setting your actions as example - knowing where to go...
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
punctual
leadership

19. Background of communication that influences how people interpret the message
non-assertion - direct agression - cowards agression - indirect communication - assertion
punctual
frame of reference
team

20. What are the unhealthy listening patterns and habits?
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem

21. Training of oneself; correction or regulation of oneself for improvement
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
self-discipline (control)
tone - people skills - handshakes - eye contact - keeping everyone involved

22. We compare our weaknesses with others strengths (causes inferiority)
if you have to be right - you won't handle conflict well
55%
stereotype
direct comparison

23. Harmonious and assertive tone
indirect communication
worry about location - timing - tone
location - timing - intensity - relationships
verbal

24. What you're going through when you're trying to interpret
message
decoding
direct comparison
constructive

25. Receiving criticism

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26. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved
defensiveness

27. The ability to say and do things in a way that will not offend another person
internal noise
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
initiative

28. Willingness to take credit and blame for actions
Concise
accountability .
Clear
cowardly agression

29. A group of people from different departments or areas working together.
cross-functional team
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal

30. The intended meaning of the communication sent
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal
message

31. What % of communication is language?
if you have to be right - you won't handle conflict well
emotional intelligence EQ
negative
7%

32. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stereotype
tone - people skills - respecting others differently
internal noise

33. Putting up an emotional guard against negative opinion
stereotype
decoding
defensiveness
indirect communication

34. How is our self concept developed?
cowardly agression
reflected appraisal and direct comparison
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

35. Be brief and to the point
Concise
noise
accountability .
negative

36. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
team

37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
verbal
Complete
7%

38. What is the nature of conflict?
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
worry about location - timing - tone
cross-functional team
assertion
team

40. Factors that shape our frame of reference
discrimination
age - experiences - money - culture - education - religion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Why?

41. Being on time
punctual
if you have to be right - you won't handle conflict well
reflected appraisal and direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

42. A listerner's response that tells a sender that the message is understood
tone - people skills - respecting others differently
discrimination
feedback
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

43. Putting message in sending form
if you have to be right - you won't handle conflict well
encoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships

44. Skills that promote relationships with other people.
eye contact - extend hand first - offer firm but relaxed grip
clear - complete - concise - considerate
team
interpersonal skills

45. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

46. Self concept that reflects the way we believe others see us
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal
direct agression
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

47. Steps to good professional communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism
stereotype
handshake - eye contact - introduction - stopping own conversation

48. What are the different kinds of intimacy?
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
noise

49. What are the 3 codes used to express thoughts and feelings?
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise

50. Hunger
internal noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
reflected appraisal

Can you answer 50 questions in 15 minutes?

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