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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the 3 parts to the 'I Statement?'
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self awareness
7%

2. Having good manners in your dealing with people.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
integrity
mediation
etiquette

3. Being on time
punctual
defensiveness
38%
connotation

4. The symbol reflects our understanding (we see a chair we know its a chair)
negative
self awareness
direct comparison
language is symbolic

5. Your ability to understand and manage your own emotions and be sensitive to others emotions
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive
emotional intelligence EQ

6. How conscious you are of your own motivations - thoughts - and feelings
location - timing - intensity - relationships
discrimination
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

7. What % of communication is nonverbal?
55%
mediation
internal noise
Why?

8. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
if you have to be right - you won't handle conflict well
eye contact - extend hand first - offer firm but relaxed grip
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

9. Basics of tact and courtesy
mediation
self-discipline (control)
encoding
tone - people skills - respecting others differently

10. Harmonious and assertive tone
location - timing - intensity - relationships
be quick to listen and slow to speak - listen to understand
channel
internal noise

11. Putting message in sending form
encoding
talk too much about self - talk too little - interrupt others
communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

12. Steps to good professional communication
direct agression
handshake - eye contact - introduction - stopping own conversation
communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

13. Communicating without the use of words
non-verbal communication
etiquette
55%
clean up

14. Same words may be interpreted differently than you meant
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
conflict

15. The ability to say and do things in a way that will not offend another person
Concise
others awareness
7%
tact

16. The principles of conduct that govern a group or society
discrimination
ethics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

17. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative
piece of information
Clear

18. Hallway
reflected appraisal and direct comparison
Complete
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
external noise

19. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

20. Considerate
clear - complete - concise - considerate
worry about location - timing - tone
cowardly agression
self-discipline (control)

21. What are the 3 codes used to express thoughts and feelings?
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone
self-discipline (control)

22. Criticism expressed in a way that threatens the other person (retaliate)
38%
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette

23. Willingness to take credit and blame for actions
accountability .
interpersonal skills
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

24. The intended meaning of the communication sent
message
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation

25. Following a strict code of conduct or standard of values
integrity
Quickest way to break up a conversation
internal noise
mediation

26. What is the healthy listening habit?
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand
integrity

27. Putting up an emotional guard against negative opinion
self-discipline (control)
defensiveness
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

28. Effective communication basics
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

29. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
stereotype
initiative
empathic listening: listening with a desire to understand
mediation

30. Doing what needs to be done and doing it withou tbeing told
interpersonal skills
assertion
negative
initiative

31. How is verbal communication both a bridge and a barrier?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

32. 3 approaches of tone
agressive - nonassertive - assertive
discrimination
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

33. Skills that promote relationships with other people.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
interpersonal skills
team

34. An oversimplified and distorted belief about a person or group
cross-functional team
language is symbolic
handshake - eye contact - introduction - stopping own conversation
stereotype

35. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7%

36. Communicating with words
eye contact - handshake - proper intro - respect - include all
feedback
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

37. What is the nature of conflict?
team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Why?
mediation

38. ABCs for giving directions
language is subjective
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clear - complete - concise - considerate

39. Factors that shape EQ
Complete
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

40. Awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
channel
Why?
ability to read others perceptions of you

41. Handling problems and criticism gracefully and maturely
non-assertion
professionalism
message
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

42. Receiving criticism

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43. Proper handshake
leadership
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
Concise

44. How is our self concept developed?
worry about location - timing - tone
reflected appraisal and direct comparison
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved

45. What question helps you be more aware?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Complete
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Why?

46. What are the guidelines for listening?

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47. 4 types of love in the greek language
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
55%
etiquette

48. What % of communication is language?
7%
defensiveness
Clear
if you have to be right - you won't handle conflict well

49. A ________________ can be the difference between understanding and not
empathic listening: listening with a desire to understand
channel
piece of information
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
negative