Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cardinal rule of conflict

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2. What you're going through when you're trying to interpret






3. Being on time






4. Stress key words - not confusing or complicated






5. Same words may be interpreted differently than you meant






6. What nonverbal symbols are best at communicating?






7. A ________________ can be the difference between understanding and not






8. Willingness to take credit and blame for actions






9. What is the nature of conflict?






10. Considerate






11. What % of communication is nonverbal?






12. What are the guidelines for listening?

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13. Showing people they are important to you






14. The principles of conduct that govern a group or society






15. What question helps you be more aware?






16. Give whole story - don't leave out info






17. Nonassertive

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18. A struggle between 2 or more people






19. How is verbal communication both a bridge and a barrier?






20. Giving criticism

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21. Harmonious and assertive tone






22. What % of communication is language?






23. The intended meaning of the communication sent






24. Doing what needs to be done and doing it withou tbeing told






25. How is our self concept developed?






26. Basics of tact and courtesy






27. 4 types of love in the greek language






28. Conversation killers






29. Making introductions






30. Self concept that reflects the way we believe others see us






31. The ability to say and do things in a way that will not offend another person






32. Evaluations of self worth (how you feel about these qualities)






33. The medium that carries the message






34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






35. ABCs for giving directions






36. 3 approaches of tone






37. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






39. Hallway






40. Anything that distracts






41. Speak to issue w/o raising hostility (you help someone come to a conclusion)






42. Steps to good professional communication






43. Training of oneself; correction or regulation of oneself for improvement






44. Your message expresses thoughts and feelings clearly and directly w/o making judgements






45. Putting up an emotional guard against negative opinion






46. Following a strict code of conduct or standard of values






47. Effective communication basics






48. The symbol reflects our understanding (we see a chair we know its a chair)






49. A listerner's response that tells a sender that the message is understood






50. Receiving criticism

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