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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Evaluations of self worth (how you feel about these qualities)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
verbal
self esteem
2. Associated meaning
connotation
message
conflict
language is subjective
3. How is our self concept developed?
reflected appraisal and direct comparison
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
4. The medium that carries the message
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison
leadership
channel
5. ABCs for giving directions
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clear - complete - concise - considerate
self awareness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
6. Awareness of others perceptions of yourself
connotation
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
7. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
decoding
tone - people skills - respecting others differently
emotional intelligence EQ
8. The intended meaning of the communication sent
handshake - eye contact - introduction - stopping own conversation
message
eye contact - extend hand first - offer firm but relaxed grip
decoding
9. What are the 3 parts to the 'I Statement?'
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - respecting others differently
reflected appraisal and direct comparison
10. 3 approaches of tone
location - timing - intensity - relationships
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - respecting others differently
11. Your conscious read of others thoughts and feelings
initiative
frame of reference
others awareness
connotation
12. What is the healthy listening habit?
channel
Clear
non-assertion
empathic listening: listening with a desire to understand
13. Self concept that reflects the way we believe others see us
stereotype
reflected appraisal
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
14. The principles of conduct that govern a group or society
ethics
discrimination
constructive
talk too much about self - talk too little - interrupt others
15. Say something behind back
cowardly agression
indirect communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
connotation
16. Putting up an emotional guard against negative opinion
non-assertion - direct agression - cowards agression - indirect communication - assertion
defensiveness
conflict
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
17. Doing what needs to be done and doing it withou tbeing told
leadership
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
initiative
18. How conscious you are of your own motivations - thoughts - and feelings
eye contact - handshake - proper intro - respect - include all
ability to read others perceptions of you
clear - complete - concise - considerate
self awareness
19. Putting message in sending form
interpersonal skills
clear - complete - concise - considerate
encoding
frame of reference
20. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
21. Inspiring and influencing others - setting your actions as example - knowing where to go...
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
conflict
leadership
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
22. Training of oneself; correction or regulation of oneself for improvement
self esteem
self-discipline (control)
agressive - nonassertive - assertive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
23. Following a strict code of conduct or standard of values
frame of reference
integrity
emotional intelligence EQ
Clear
24. Same words may be interpreted differently than you meant
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
language is subjective
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
25. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
26. Anything that distracts
noise
encoding
emotional intelligence EQ
direct agression
27. Criticism expressed in a way that threatens the other person (retaliate)
accountability .
interpersonal skills
worry about location - timing - tone
direct agression
28. Stress key words - not confusing or complicated
language is symbolic
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
29. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
30. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self concept
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
31. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
channel
integrity
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
32. The ability to say and do things in a way that will not offend another person
decoding
frame of reference
tact
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
33. What are the guidelines for listening?
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34. Your ability to understand and manage your own emotions and be sensitive to others emotions
noise
Why?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
emotional intelligence EQ
35. What % of communication is language?
7%
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
36. Showing people they are important to you
constructive
eye contact - handshake - proper intro - respect - include all
negative
direct agression
37. A struggle between 2 or more people
channel
indirect communication
conflict
eye contact - extend hand first - offer firm but relaxed grip
38. Considerate
reflected appraisal and direct comparison
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all
mediation
39. Steps to good professional communication
worry about location - timing - tone
Concise
handshake - eye contact - introduction - stopping own conversation
interpersonal skills
40. Nonassertive
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41. Being on time
indirect communication
frame of reference
clean up
punctual
42. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
eye contact - extend hand first - offer firm but relaxed grip
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion
43. Proper handshake
constructive
eye contact - extend hand first - offer firm but relaxed grip
others awareness
handshake - eye contact - introduction - stopping own conversation
44. Hallway
external noise
Clear
direct comparison
agressive - nonassertive - assertive
45. An oversimplified and distorted belief about a person or group
location - timing - intensity - relationships
message
initiative
stereotype
46. Which 2 guidelines for listening would you choose to incorporate more into your listening?
leadership
external noise
be quick to listen and slow to speak - listen to understand
Concise
47. Background of communication that influences how people interpret the message
integrity
tone - people skills - respecting others differently
frame of reference
be quick to listen and slow to speak - listen to understand
48. Give whole story - don't leave out info
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone
Complete
49. What is the nature of conflict?
conflict
talk too much about self - talk too little - interrupt others
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
50. Hunger
direct comparison
internal noise
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening