Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A group of people from different departments or areas working together.
noise
cross-functional team
integrity
mediation

2. What question helps you be more aware?
tact
channel
Why?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

3. Conversation killers
cross-functional team
talk too much about self - talk too little - interrupt others
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

4. A struggle between 2 or more people
internal noise
defensiveness
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

5. Which 2 guidelines for listening would you choose to incorporate more into your listening?
team
be quick to listen and slow to speak - listen to understand
negative
integrity

6. What is the nature of conflict?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
internal noise
cowardly agression

7. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
external noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7%
communication

8. ABCs for giving directions
discrimination
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
tone - people skills - respecting others differently

9. How conscious you are of your own motivations - thoughts - and feelings
self awareness
conflict
Complete
cross-functional team

10. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
if you have to be right - you won't handle conflict well
team
discrimination

11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
constructive
mediation
7%
team

12. Willingness to take credit and blame for actions
eye contact - handshake - proper intro - respect - include all
tone - people skills - respecting others differently
7%
accountability .

13. What are the different kinds of intimacy?
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently

14. Skills that promote relationships with other people.
agressive - nonassertive - assertive
interpersonal skills
leadership
conflict

15. Not constructive or helpful
assertion
negative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact

16. Same words may be interpreted differently than you meant
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is subjective
Quickest way to break up a conversation

17. Evaluations of self worth (how you feel about these qualities)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
defensiveness
self esteem

18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
7%
clean up
Concise

19. Say something behind back
cowardly agression
decoding
discrimination
professionalism

20. Background of communication that influences how people interpret the message
internal noise
location - timing - intensity - relationships
direct comparison
frame of reference

21. Putting up an emotional guard against negative opinion
Concise
defensiveness
Quickest way to break up a conversation
decoding

22. Awareness of others perceptions of yourself
ability to read others perceptions of you
language is symbolic
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

23. The principles of conduct that govern a group or society
feedback
direct comparison
ethics
team

24. Training of oneself; correction or regulation of oneself for improvement
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
if you have to be right - you won't handle conflict well
Concise
self-discipline (control)

25. Stress key words - not confusing or complicated
Why?
indirect communication
Clear
decoding

26. Introducing a new person to a group
Why?
language is subjective
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

27. What are the different styles for handling conflict?
emotional intelligence EQ
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative

28. Nonassertive

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29. _______________ criticism is presented in a way that can help you learn and grow.
negative
constructive
empathic listening: listening with a desire to understand
tact

30. Criticism expressed in a way that threatens the other person (retaliate)
self awareness
direct agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion

31. Being on time
eye contact - extend hand first - offer firm but relaxed grip
indirect communication
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
cowardly agression
be quick to listen and slow to speak - listen to understand
mediation
piece of information

33. Cardinal rule of conflict

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34. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Complete
accountability .

35. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
etiquette
direct agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

36. A ________________ can be the difference between understanding and not
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
constructive

37. The ability to say and do things in a way that will not offend another person
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tact
decoding

38. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
defensiveness

39. Interrupting others
7%
Quickest way to break up a conversation
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

40. Your message expresses thoughts and feelings clearly and directly w/o making judgements
reflected appraisal and direct comparison
others awareness
non-verbal communication
assertion

41. The unwillingness to express thoughts and feelings in a conflict (you run)
Clear
non-assertion
handshake - eye contact - introduction - stopping own conversation
talk too much about self - talk too little - interrupt others

42. Giving criticism

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43. Basics of tact and courtesy
eye contact - handshake - proper intro - respect - include all
self concept
tone - people skills - respecting others differently
clean up

44. Considerate
handshake - eye contact - introduction - stopping own conversation
worry about location - timing - tone
message
ethics

45. A listerner's response that tells a sender that the message is understood
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone
tact
feedback

46. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
location - timing - intensity - relationships

47. What are the unhealthy listening patterns and habits?
encoding
indirect communication
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

48. Steps to good professional communication
language is symbolic
handshake - eye contact - introduction - stopping own conversation
eye contact - extend hand first - offer firm but relaxed grip
Concise

49. It takes a lot longer to _____ a relational mess then it does to prevent one
38%
clean up
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved

50. Putting message in sending form
clean up
integrity
reflected appraisal
encoding