SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
2. The symbol reflects our understanding (we see a chair we know its a chair)
location - timing - intensity - relationships
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative
3. Communicating without the use of words
non-verbal communication
feedback
cowardly agression
conflict
4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
verbal
initiative
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
5. 4 types of love in the greek language
tact
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
encoding
noise
6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
cowardly agression
emotional intelligence EQ
team
internal noise
7. Harmonious and assertive tone
emotional intelligence EQ
stereotype
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
8. Having good manners in your dealing with people.
etiquette
clear - complete - concise - considerate
initiative
Why?
9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
direct comparison
mediation
connotation
Complete
10. What is the healthy listening habit?
empathic listening: listening with a desire to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - respecting others differently
11. Evaluations of self worth (how you feel about these qualities)
Why?
others awareness
language is subjective
self esteem
12. What you're going through when you're trying to interpret
non-assertion - direct agression - cowards agression - indirect communication - assertion
decoding
encoding
external noise
13. How conscious you are of your own motivations - thoughts - and feelings
decoding
self concept
Concise
self awareness
14. Doing what needs to be done and doing it withou tbeing told
language is symbolic
if you have to be right - you won't handle conflict well
initiative
age - experiences - money - culture - education - religion
15. Give whole story - don't leave out info
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
cross-functional team
16. A ________________ can be the difference between understanding and not
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information
17. What is the nature of conflict?
empathic listening: listening with a desire to understand
professionalism
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Complete
18. Not constructive or helpful
tone - people skills - respecting others differently
direct agression
mediation
negative
19. Awareness of others perceptions of yourself
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
self concept
cowardly agression
20. 3 approaches of tone
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive
self esteem
constructive
21. Skills that promote relationships with other people.
initiative
defensiveness
internal noise
interpersonal skills
22. Aggressive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
23. The principles of conduct that govern a group or society
reflected appraisal
ethics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
empathic listening: listening with a desire to understand
24. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
7%
empathic listening: listening with a desire to understand
others awareness
25. Say something behind back
constructive
agressive - nonassertive - assertive
tact
cowardly agression
26. Putting up an emotional guard against negative opinion
defensiveness
emotional intelligence EQ
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion - direct agression - cowards agression - indirect communication - assertion
27. Communicating with words
defensiveness
verbal
others awareness
age - experiences - money - culture - education - religion
28. What are the 3 parts to the 'I Statement?'
punctual
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
29. Effective communication basics
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
30. Willingness to take credit and blame for actions
tact
piece of information
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
31. A group of people from different departments or areas working together.
eye contact - handshake - proper intro - respect - include all
direct agression
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
32. We compare our weaknesses with others strengths (causes inferiority)
55%
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
feedback
33. Background of communication that influences how people interpret the message
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
34. Factors that shape EQ
direct agression
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
35. Stress key words - not confusing or complicated
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Clear
conflict
36. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression
ethics
discrimination
37. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
38. Same words may be interpreted differently than you meant
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
internal noise
language is subjective
39. What % of communication is paralanguage?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
38%
stereotype
40. Criticism expressed in a way that threatens the other person (retaliate)
initiative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
self-discipline (control)
41. How is our self concept developed?
ability to read others perceptions of you
Why?
reflected appraisal and direct comparison
worry about location - timing - tone
42. _______________ criticism is presented in a way that can help you learn and grow.
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ability to read others perceptions of you
mediation
43. Anything that distracts
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
interpersonal skills
44. What % of communication is language?
etiquette
7%
negative
channel
45. Your message expresses thoughts and feelings clearly and directly w/o making judgements
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
noise
mediation
46. Hallway
conflict
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
mediation
47. Putting message in sending form
team
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message
48. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
49. What question helps you be more aware?
leadership
Why?
tone - people skills - respecting others differently
language is subjective
50. Your conscious read of others thoughts and feelings
emotional intelligence EQ
decoding
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you