Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Background of communication that influences how people interpret the message
punctual
38%
reflected appraisal
frame of reference

2. Anything that distracts
professionalism
noise
ability to read others perceptions of you
if you have to be right - you won't handle conflict well

3. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
eye contact - extend hand first - offer firm but relaxed grip

4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
7%
mediation
direct comparison
constructive

5. How conscious you are of your own motivations - thoughts - and feelings
accountability .
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
assertion
self awareness

6. Your message expresses thoughts and feelings clearly and directly w/o making judgements
indirect communication
encoding
ability to read others perceptions of you
assertion

7. Same words may be interpreted differently than you meant
language is subjective
initiative
Clear
direct agression

8. A group of people from different departments or areas working together.
cross-functional team
agressive - nonassertive - assertive
location - timing - intensity - relationships
ability to read others perceptions of you

9. Communicating with words
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
verbal
professionalism

10. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
integrity
encoding

11. What % of communication is paralanguage?
piece of information
38%
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

12. The medium that carries the message
connotation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
channel
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

13. Training of oneself; correction or regulation of oneself for improvement
professionalism
self-discipline (control)
worry about location - timing - tone
etiquette

14. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
piece of information
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. Cardinal rule of conflict

16. Basics of tact and courtesy
tone - people skills - respecting others differently
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
38%
communication

17. What are the different kinds of intimacy?
decoding
assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills

18. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
team
Concise
discrimination
direct agression

19. How is our self concept developed?
language is subjective
interpersonal skills
reflected appraisal and direct comparison
age - experiences - money - culture - education - religion

20. Steps to good professional communication
eye contact - extend hand first - offer firm but relaxed grip
stereotype
handshake - eye contact - introduction - stopping own conversation
interpersonal skills

21. 3 approaches of tone
agressive - nonassertive - assertive
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team

22. The intended meaning of the communication sent
message
discrimination
non-assertion - direct agression - cowards agression - indirect communication - assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

23. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
team
defensiveness
reflected appraisal and direct comparison

24. The symbol reflects our understanding (we see a chair we know its a chair)
direct agression
piece of information
initiative
language is symbolic

25. Having good manners in your dealing with people.
punctual
cowardly agression
Why?
etiquette

26. What is the healthy listening habit?
stereotype
feedback
empathic listening: listening with a desire to understand
55%

27. The unwillingness to express thoughts and feelings in a conflict (you run)
verbal
non-assertion
connotation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

28. What are the guidelines for listening?

29. Self concept that reflects the way we believe others see us
38%
communication
defensiveness
reflected appraisal

30. Conversation killers
talk too much about self - talk too little - interrupt others
Concise
age - experiences - money - culture - education - religion
non-assertion - direct agression - cowards agression - indirect communication - assertion

31. Effective communication basics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Clear
tone - people skills - respecting others differently
tone - people skills - handshakes - eye contact - keeping everyone involved

32. Stress key words - not confusing or complicated
interpersonal skills
Complete
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear

33. Your ability to understand and manage your own emotions and be sensitive to others emotions
eye contact - handshake - proper intro - respect - include all
empathic listening: listening with a desire to understand
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ

34. Harmonious and assertive tone
frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
initiative
location - timing - intensity - relationships

35. What % of communication is nonverbal?
internal noise
55%
age - experiences - money - culture - education - religion
non-verbal communication

36. Give whole story - don't leave out info
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
Complete

37. Skills that promote relationships with other people.
clean up
talk too much about self - talk too little - interrupt others
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip

38. Inspiring and influencing others - setting your actions as example - knowing where to go...
conflict
leadership
empathic listening: listening with a desire to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

39. The ability to say and do things in a way that will not offend another person
tact
initiative
assertion
interpersonal skills

40. What % of communication is language?
7%
decoding
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

41. Nonassertive

42. It takes a lot longer to _____ a relational mess then it does to prevent one
integrity
clean up
self concept
verbal

43. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
verbal

44. ABCs for giving directions
clear - complete - concise - considerate
emotional intelligence EQ
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

45. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison
self concept
stereotype

46. Communicating without the use of words
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others
feedback
non-verbal communication

47. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
assertion
constructive
others awareness
team

48. Willingness to take credit and blame for actions
accountability .
non-assertion
ethics
mediation

49. 4 types of love in the greek language
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise

50. Putting message in sending form
55%
encoding
cross-functional team
Complete