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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Training of oneself; correction or regulation of oneself for improvement
language is subjective
constructive
self-discipline (control)
age - experiences - money - culture - education - religion

2. Aggressive

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3. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
decoding
self concept
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

4. How is verbal communication both a bridge and a barrier?
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
external noise

5. Stress key words - not confusing or complicated
Clear
interpersonal skills
direct comparison
negative

6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
verbal
communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette

7. Willingness to take credit and blame for actions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
ethics
accountability .

8. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
Complete
negative

9. It takes a lot longer to _____ a relational mess then it does to prevent one
worry about location - timing - tone
clean up
others awareness
handshake - eye contact - introduction - stopping own conversation

10. Associated meaning
clean up
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
if you have to be right - you won't handle conflict well

11. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
defensiveness
worry about location - timing - tone
reflected appraisal

12. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self-discipline (control)
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
ethics
mediation

14. Be brief and to the point
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
piece of information
conflict

15. Hallway
language is subjective
piece of information
external noise
accountability .

16. Putting up an emotional guard against negative opinion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
non-verbal communication
defensiveness
Complete

17. Evaluations of self worth (how you feel about these qualities)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication
initiative
self esteem

18. The medium that carries the message
tact
ability to read others perceptions of you
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. What you're going through when you're trying to interpret
channel
decoding
feedback
Clear

20. Giving criticism

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21. Nonassertive

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22. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ability to read others perceptions of you
team

23. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is subjective
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison

24. Inspiring and influencing others - setting your actions as example - knowing where to go...
self-discipline (control)
ethics
leadership
non-assertion - direct agression - cowards agression - indirect communication - assertion

25. Criticism expressed in a way that threatens the other person (retaliate)
Concise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
direct agression

26. The principles of conduct that govern a group or society
ethics
handshake - eye contact - introduction - stopping own conversation
negative
55%

27. A struggle between 2 or more people
conflict
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ability to read others perceptions of you

28. Cardinal rule of conflict

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29. The unwillingness to express thoughts and feelings in a conflict (you run)
punctual
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
non-verbal communication

30. Self concept that reflects the way we believe others see us
Clear
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .

31. Communicating with words
verbal
decoding
external noise
tone - people skills - handshakes - eye contact - keeping everyone involved

32. Give whole story - don't leave out info
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
non-verbal communication
Complete

33. Awareness of others perceptions of yourself
ability to read others perceptions of you
negative
indirect communication
handshake - eye contact - introduction - stopping own conversation

34. What % of communication is language?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ability to read others perceptions of you
punctual
7%

35. Anything that distracts
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well

36. Basics of tact and courtesy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - respecting others differently
assertion

37. Following a strict code of conduct or standard of values
self esteem
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - respecting others differently
integrity

38. Say something behind back
empathic listening: listening with a desire to understand
clear - complete - concise - considerate
cowardly agression
communication

39. Being on time
punctual
Why?
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

40. What is the nature of conflict?
team
self concept
self awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

41. What question helps you be more aware?
communication
language is subjective
Why?
handshake - eye contact - introduction - stopping own conversation

42. _______________ criticism is presented in a way that can help you learn and grow.
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation
constructive

43. How conscious you are of your own motivations - thoughts - and feelings
age - experiences - money - culture - education - religion
verbal
emotional intelligence EQ
self awareness

44. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

45. An oversimplified and distorted belief about a person or group
defensiveness
discrimination
stereotype
cross-functional team

46. The intended meaning of the communication sent
others awareness
message
discrimination
agressive - nonassertive - assertive

47. Skills that promote relationships with other people.
non-assertion
ethics
external noise
interpersonal skills

48. Conversation killers
tone - people skills - respecting others differently
punctual
talk too much about self - talk too little - interrupt others
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

49. A listerner's response that tells a sender that the message is understood
team
feedback
if you have to be right - you won't handle conflict well
non-assertion

50. The ability to say and do things in a way that will not offend another person
cowardly agression
Concise
internal noise
tact

Can you answer 50 questions in 15 minutes?

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People Skills

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