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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Showing people they are important to you
communication
ability to read others perceptions of you
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ
2. A listerner's response that tells a sender that the message is understood
feedback
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
3. Say something behind back
cowardly agression
negative
initiative
team
4. Steps to good professional communication
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation
tact
communication
5. The symbol reflects our understanding (we see a chair we know its a chair)
stereotype
language is symbolic
Quickest way to break up a conversation
frame of reference
6. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
cowardly agression
7. Putting up an emotional guard against negative opinion
if you have to be right - you won't handle conflict well
language is symbolic
cowardly agression
defensiveness
8. Be brief and to the point
non-assertion
Concise
language is subjective
ability to read others perceptions of you
9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
leadership
emotional intelligence EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
10. Effective communication basics
piece of information
handshake - eye contact - introduction - stopping own conversation
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved
11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
piece of information
emotional intelligence EQ
clean up
12. Aggressive
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13. What % of communication is language?
empathic listening: listening with a desire to understand
discrimination
ability to read others perceptions of you
7%
14. Hunger
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
defensiveness
ability to read others perceptions of you
15. Putting message in sending form
negative
message
integrity
encoding
16. Communicating with words
others awareness
self awareness
ability to read others perceptions of you
verbal
17. What are the guidelines for listening?
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18. The unwillingness to express thoughts and feelings in a conflict (you run)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication
19. What are the different kinds of intimacy?
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
20. The principles of conduct that govern a group or society
reflected appraisal
ethics
ability to read others perceptions of you
feedback
21. Receiving criticism
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22. ABCs for giving directions
direct comparison
mediation
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
23. A ________________ can be the difference between understanding and not
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
etiquette
piece of information
indirect communication
24. Interrupting others
be quick to listen and slow to speak - listen to understand
encoding
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
discrimination
punctual
message
26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
cowardly agression
assertion
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
27. It takes a lot longer to _____ a relational mess then it does to prevent one
connotation
clean up
reflected appraisal
stereotype
28. _______________ criticism is presented in a way that can help you learn and grow.
constructive
defensiveness
clear - complete - concise - considerate
Clear
29. Having good manners in your dealing with people.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
integrity
stereotype
30. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
emotional intelligence EQ
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison
31. The medium that carries the message
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
others awareness
channel
32. What you're going through when you're trying to interpret
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
discrimination
decoding
33. Willingness to take credit and blame for actions
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
accountability .
indirect communication
34. What are the unhealthy listening patterns and habits?
frame of reference
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
35. Giving criticism
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36. Which 2 guidelines for listening would you choose to incorporate more into your listening?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
Clear
be quick to listen and slow to speak - listen to understand
37. What % of communication is paralanguage?
38%
assertion
if you have to be right - you won't handle conflict well
noise
38. Basics of tact and courtesy
discrimination
ability to read others perceptions of you
language is subjective
tone - people skills - respecting others differently
39. What % of communication is nonverbal?
reflected appraisal
frame of reference
self concept
55%
40. A group of people from different departments or areas working together.
feedback
cross-functional team
others awareness
discrimination
41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
55%
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
42. Communicating without the use of words
feedback
integrity
Clear
non-verbal communication
43. How is verbal communication both a bridge and a barrier?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
44. A struggle between 2 or more people
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict
if you have to be right - you won't handle conflict well
self concept
45. An oversimplified and distorted belief about a person or group
stereotype
emotional intelligence EQ
ethics
reflected appraisal
46. What is the healthy listening habit?
reflected appraisal
agressive - nonassertive - assertive
ability to read others perceptions of you
empathic listening: listening with a desire to understand
47. What nonverbal symbols are best at communicating?
55%
message
location - timing - intensity - relationships
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
48. Considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tact
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone
49. Criticism expressed in a way that threatens the other person (retaliate)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression
external noise
50. Making introductions
initiative
handshake - eye contact - introduction - stopping own conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face