Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What question helps you be more aware?
direct comparison
Why?
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships

2. Following a strict code of conduct or standard of values
integrity
stereotype
location - timing - intensity - relationships
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. Same words may be interpreted differently than you meant
ability to read others perceptions of you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective

4. Harmonious and assertive tone
location - timing - intensity - relationships
Complete
self-discipline (control)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

5. Giving criticism

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6. Making introductions
non-assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise

7. How is verbal communication both a bridge and a barrier?
55%
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

8. Basics of tact and courtesy
cowardly agression
tone - people skills - respecting others differently
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual

9. An oversimplified and distorted belief about a person or group
stereotype
emotional intelligence EQ
encoding
assertion

10. A listerner's response that tells a sender that the message is understood
feedback
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
language is symbolic

11. 3 approaches of tone
agressive - nonassertive - assertive
self esteem
ability to read others perceptions of you
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

12. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
non-verbal communication
noise
empathic listening: listening with a desire to understand

13. What % of communication is nonverbal?
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

14. The unwillingness to express thoughts and feelings in a conflict (you run)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
non-assertion
assertion

15. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation

16. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self-discipline (control)
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion

17. What are the different styles for handling conflict?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
empathic listening: listening with a desire to understand

18. Handling problems and criticism gracefully and maturely
language is subjective
mediation
professionalism
language is symbolic

19. Background of communication that influences how people interpret the message
age - experiences - money - culture - education - religion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
self esteem

20. Hunger
internal noise
if you have to be right - you won't handle conflict well
piece of information
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

21. A group of people from different departments or areas working together.
cross-functional team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
38%
piece of information

22. Considerate
worry about location - timing - tone
emotional intelligence EQ
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships

23. Criticism expressed in a way that threatens the other person (retaliate)
noise
mediation
language is symbolic
direct agression

24. Factors that shape EQ
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

25. Skills that promote relationships with other people.
55%
interpersonal skills
worry about location - timing - tone
language is symbolic

26. How conscious you are of your own motivations - thoughts - and feelings
self awareness
constructive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - respecting others differently

27. Cardinal rule of conflict

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28. Not constructive or helpful
emotional intelligence EQ
stereotype
negative
tact

29. Hallway
external noise
worry about location - timing - tone
clear - complete - concise - considerate
negative

30. Stress key words - not confusing or complicated
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
internal noise
Clear

31. What % of communication is paralanguage?
assertion
channel
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

32. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
direct agression
verbal
encoding

33. Speak to issue w/o raising hostility (you help someone come to a conclusion)
stereotype
ethics
assertion
indirect communication

34. What is the healthy listening habit?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
empathic listening: listening with a desire to understand
others awareness

35. What are the 3 parts to the 'I Statement?'
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
agressive - nonassertive - assertive

36. Self concept that reflects the way we believe others see us
reflected appraisal
encoding
punctual
direct agression

37. Putting up an emotional guard against negative opinion
defensiveness
tone - people skills - respecting others differently
location - timing - intensity - relationships
stereotype

38. What you're going through when you're trying to interpret
55%
be quick to listen and slow to speak - listen to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
decoding

39. Factors that shape our frame of reference
defensiveness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
age - experiences - money - culture - education - religion

40. Having good manners in your dealing with people.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
38%
discrimination
etiquette

41. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
language is symbolic
accountability .

42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective

43. Effective communication basics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved
Concise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

44. Putting message in sending form
clean up
encoding
Quickest way to break up a conversation
others awareness

45. The ability to say and do things in a way that will not offend another person
connotation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

46. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
discrimination
feedback
self concept
55%

47. Awareness of others perceptions of yourself
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
accountability .

48. Introducing a new person to a group
be quick to listen and slow to speak - listen to understand
piece of information
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip

49. Communicating with words
verbal
Why?
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved

50. _______________ criticism is presented in a way that can help you learn and grow.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ability to read others perceptions of you
38%
constructive