Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the guidelines for listening?

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2. Speak to issue w/o raising hostility (you help someone come to a conclusion)






3. A listerner's response that tells a sender that the message is understood






4. A struggle between 2 or more people






5. The principles of conduct that govern a group or society






6. Having good manners in your dealing with people.






7. What are the different styles for handling conflict?






8. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






9. What are the 3 parts to the 'I Statement?'






10. Associated meaning






11. Receiving criticism

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12. Putting up an emotional guard against negative opinion






13. What nonverbal symbols are best at communicating?






14. Same words may be interpreted differently than you meant






15. Give whole story - don't leave out info






16. How is our self concept developed?






17. A group of people from different departments or areas working together.






18. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






19. What are the different kinds of intimacy?






20. Introducing a new person to a group






21. Your message expresses thoughts and feelings clearly and directly w/o making judgements






22. Handling problems and criticism gracefully and maturely






23. Which 2 guidelines for listening would you choose to incorporate more into your listening?






24. Steps to good professional communication






25. What question helps you be more aware?






26. Putting message in sending form






27. What are the unhealthy listening patterns and habits?






28. What % of communication is nonverbal?






29. Awareness of others perceptions of yourself






30. Interrupting others






31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






32. How is verbal communication both a bridge and a barrier?






33. Cardinal rule of conflict

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34. Proper handshake






35. What % of communication is language?






36. Evaluations of self worth (how you feel about these qualities)






37. An oversimplified and distorted belief about a person or group






38. The unwillingness to express thoughts and feelings in a conflict (you run)






39. Making introductions






40. Be brief and to the point






41. 4 types of love in the greek language






42. Your conscious read of others thoughts and feelings






43. Anything that distracts






44. Not constructive or helpful






45. Harmonious and assertive tone






46. Conversation killers






47. Background of communication that influences how people interpret the message






48. Hunger






49. ABCs for giving directions






50. We compare our weaknesses with others strengths (causes inferiority)