Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conversation killers
non-assertion
internal noise
encoding
talk too much about self - talk too little - interrupt others

2. What is the nature of conflict?
conflict
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

3. What are the 3 codes used to express thoughts and feelings?
communication
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you

4. The unwillingness to express thoughts and feelings in a conflict (you run)
self-discipline (control)
Quickest way to break up a conversation
non-assertion
piece of information

5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
age - experiences - money - culture - education - religion
self concept
internal noise
channel

6. Factors that shape our frame of reference
defensiveness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
conflict

7. Doing what needs to be done and doing it withou tbeing told
constructive
reflected appraisal
cowardly agression
initiative

8. Evaluations of self worth (how you feel about these qualities)
tone - people skills - handshakes - eye contact - keeping everyone involved
message
self esteem
Clear

9. How conscious you are of your own motivations - thoughts - and feelings
leadership
self awareness
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

10. Criticism expressed in a way that threatens the other person (retaliate)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-verbal communication
direct agression
handshake - eye contact - introduction - stopping own conversation

11. Aggressive

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12. What is the healthy listening habit?
defensiveness
frame of reference
self concept
empathic listening: listening with a desire to understand

13. What are the guidelines for listening?

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14. Cardinal rule of conflict

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15. Harmonious and assertive tone
language is symbolic
Why?
location - timing - intensity - relationships
Clear

16. Interrupting others
worry about location - timing - tone
internal noise
Quickest way to break up a conversation
talk too much about self - talk too little - interrupt others

17. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal and direct comparison
professionalism

18. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
communication
if you have to be right - you won't handle conflict well
negative

19. The intended meaning of the communication sent
noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
message

20. Awareness of others perceptions of yourself
channel
ability to read others perceptions of you
encoding
assertion

21. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self concept
external noise
non-assertion

22. Hallway
etiquette
eye contact - extend hand first - offer firm but relaxed grip
if you have to be right - you won't handle conflict well
external noise

23. Be brief and to the point
Why?
Concise
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved

24. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
Quickest way to break up a conversation
if you have to be right - you won't handle conflict well
reflected appraisal

25. Considerate
Quickest way to break up a conversation
professionalism
worry about location - timing - tone
38%

26. Same words may be interpreted differently than you meant
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback
language is subjective

27. Hunger
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion
internal noise
self esteem

28. The medium that carries the message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
conflict
channel
assertion

29. 3 approaches of tone
clean up
agressive - nonassertive - assertive
tact
direct agression

30. Give whole story - don't leave out info
Complete
7%
indirect communication
cowardly agression

31. How is verbal communication both a bridge and a barrier?
channel
accountability .
eye contact - handshake - proper intro - respect - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

32. Not constructive or helpful
accountability .
7%
ethics
negative

33. Associated meaning
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

34. What question helps you be more aware?
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
Why?

35. Having good manners in your dealing with people.
assertion
internal noise
self awareness
etiquette

36. Following a strict code of conduct or standard of values
worry about location - timing - tone
integrity
constructive
emotional intelligence EQ

37. Handling problems and criticism gracefully and maturely
non-verbal communication
self concept
professionalism
external noise

38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
integrity
non-assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
mediation

39. How is our self concept developed?
leadership
conflict
cowardly agression
reflected appraisal and direct comparison

40. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression
self awareness
discrimination

41. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

42. Training of oneself; correction or regulation of oneself for improvement
be quick to listen and slow to speak - listen to understand
direct comparison
others awareness
self-discipline (control)

43. Say something behind back
assertion
cowardly agression
55%
eye contact - extend hand first - offer firm but relaxed grip

44. It takes a lot longer to _____ a relational mess then it does to prevent one
interpersonal skills
initiative
channel
clean up

45. What % of communication is language?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
7%
internal noise

46. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
assertion
frame of reference

47. Effective communication basics
connotation
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
etiquette

48. Nonassertive

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49. Proper handshake
indirect communication
eye contact - extend hand first - offer firm but relaxed grip
self awareness
message

50. Anything that distracts
mediation
non-assertion - direct agression - cowards agression - indirect communication - assertion
noise
feedback