Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Training of oneself; correction or regulation of oneself for improvement






2. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






3. Your ability to understand and manage your own emotions and be sensitive to others emotions






4. What are the different styles for handling conflict?






5. What question helps you be more aware?






6. Same words may be interpreted differently than you meant






7. A ________________ can be the difference between understanding and not






8. A listerner's response that tells a sender that the message is understood






9. What are the 3 codes used to express thoughts and feelings?






10. What is the nature of conflict?






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. How is verbal communication both a bridge and a barrier?






13. Speak to issue w/o raising hostility (you help someone come to a conclusion)






14. Receiving criticism

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15. Being on time






16. The ability to say and do things in a way that will not offend another person






17. What is the healthy listening habit?






18. Background of communication that influences how people interpret the message






19. What are the 3 parts to the 'I Statement?'






20. 4 types of love in the greek language






21. Be brief and to the point






22. Handling problems and criticism gracefully and maturely






23. Criticism expressed in a way that threatens the other person (retaliate)






24. An oversimplified and distorted belief about a person or group






25. What % of communication is language?






26. Your conscious read of others thoughts and feelings






27. Factors that shape our frame of reference






28. Doing what needs to be done and doing it withou tbeing told






29. Interrupting others






30. The principles of conduct that govern a group or society






31. Say something behind back






32. Awareness of others perceptions of yourself






33. How conscious you are of your own motivations - thoughts - and feelings






34. Introducing a new person to a group






35. The intended meaning of the communication sent






36. How is our self concept developed?






37. Putting message in sending form






38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






39. Which 2 guidelines for listening would you choose to incorporate more into your listening?






40. Steps to good professional communication






41. What nonverbal symbols are best at communicating?






42. The symbol reflects our understanding (we see a chair we know its a chair)






43. Your message expresses thoughts and feelings clearly and directly w/o making judgements






44. Not constructive or helpful






45. The medium that carries the message






46. What % of communication is nonverbal?






47. Basics of tact and courtesy






48. Putting up an emotional guard against negative opinion






49. Nonassertive

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50. Following a strict code of conduct or standard of values