SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Same words may be interpreted differently than you meant
language is subjective
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
2. The ability to say and do things in a way that will not offend another person
mediation
tact
non-assertion
ability to read others perceptions of you
3. Following a strict code of conduct or standard of values
location - timing - intensity - relationships
integrity
direct comparison
cross-functional team
4. A ________________ can be the difference between understanding and not
piece of information
direct agression
internal noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
5. The unwillingness to express thoughts and feelings in a conflict (you run)
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion
noise
6. What is the nature of conflict?
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
others awareness
7. The principles of conduct that govern a group or society
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
location - timing - intensity - relationships
ethics
8. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
9. Self concept that reflects the way we believe others see us
worry about location - timing - tone
reflected appraisal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
10. Inspiring and influencing others - setting your actions as example - knowing where to go...
talk too much about self - talk too little - interrupt others
conflict
leadership
Clear
11. Training of oneself; correction or regulation of oneself for improvement
internal noise
professionalism
self-discipline (control)
self awareness
12. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
etiquette
clear - complete - concise - considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team
13. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
piece of information
leadership
cowardly agression
14. The symbol reflects our understanding (we see a chair we know its a chair)
Why?
language is symbolic
emotional intelligence EQ
ethics
15. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
16. Doing what needs to be done and doing it withou tbeing told
55%
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative
17. What are the different styles for handling conflict?
clean up
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
18. Not constructive or helpful
encoding
negative
worry about location - timing - tone
55%
19. Anything that distracts
worry about location - timing - tone
assertion
noise
internal noise
20. Factors that shape EQ
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
21. What nonverbal symbols are best at communicating?
ability to read others perceptions of you
non-verbal communication
Quickest way to break up a conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
22. Awareness of others perceptions of yourself
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self esteem
23. Your ability to understand and manage your own emotions and be sensitive to others emotions
etiquette
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
tone - people skills - respecting others differently
24. Steps to good professional communication
accountability .
external noise
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
25. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
26. Proper handshake
frame of reference
language is symbolic
internal noise
eye contact - extend hand first - offer firm but relaxed grip
27. Your conscious read of others thoughts and feelings
others awareness
ability to read others perceptions of you
self awareness
self esteem
28. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
connotation
stereotype
age - experiences - money - culture - education - religion
29. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference
others awareness
location - timing - intensity - relationships
30. Basics of tact and courtesy
connotation
punctual
decoding
tone - people skills - respecting others differently
31. Give whole story - don't leave out info
Complete
noise
language is symbolic
reflected appraisal and direct comparison
32. A group of people from different departments or areas working together.
cross-functional team
self esteem
reflected appraisal
discrimination
33. Stress key words - not confusing or complicated
location - timing - intensity - relationships
Clear
Concise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
34. Being on time
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
punctual
direct agression
35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
stereotype
non-assertion
location - timing - intensity - relationships
mediation
36. How conscious you are of your own motivations - thoughts - and feelings
self awareness
eye contact - handshake - proper intro - respect - include all
professionalism
conflict
37. What question helps you be more aware?
Why?
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
38. 4 types of love in the greek language
initiative
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
39. The medium that carries the message
Concise
Quickest way to break up a conversation
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self awareness
self concept
ethics
mediation
41. Evaluations of self worth (how you feel about these qualities)
self esteem
age - experiences - money - culture - education - religion
conflict
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
42. Skills that promote relationships with other people.
Quickest way to break up a conversation
language is symbolic
55%
interpersonal skills
43. What % of communication is language?
others awareness
self awareness
7%
external noise
44. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
agressive - nonassertive - assertive
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
45. ABCs for giving directions
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
46. Interrupting others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Quickest way to break up a conversation
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
47. Aggressive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
48. Associated meaning
if you have to be right - you won't handle conflict well
self awareness
connotation
external noise
49. A struggle between 2 or more people
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
conflict
50. Having good manners in your dealing with people.
etiquette
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy