Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making introductions






2. Your message expresses thoughts and feelings clearly and directly w/o making judgements






3. Communicating with words






4. The principles of conduct that govern a group or society






5. Cardinal rule of conflict

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6. Putting message in sending form






7. An oversimplified and distorted belief about a person or group






8. A listerner's response that tells a sender that the message is understood






9. What are the different styles for handling conflict?






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. Effective communication basics






12. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






13. What are the guidelines for listening?

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14. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






15. Following a strict code of conduct or standard of values






16. What % of communication is language?






17. How is our self concept developed?






18. Conversation killers






19. What is the healthy listening habit?






20. What are the 3 parts to the 'I Statement?'






21. Speak to issue w/o raising hostility (you help someone come to a conclusion)






22. The symbol reflects our understanding (we see a chair we know its a chair)






23. Not constructive or helpful






24. Receiving criticism

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25. A struggle between 2 or more people






26. The medium that carries the message






27. What are the unhealthy listening patterns and habits?






28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






29. Give whole story - don't leave out info






30. Doing what needs to be done and doing it withou tbeing told






31. Awareness of others perceptions of yourself






32. What you're going through when you're trying to interpret






33. What % of communication is paralanguage?






34. Considerate






35. Criticism expressed in a way that threatens the other person (retaliate)






36. The unwillingness to express thoughts and feelings in a conflict (you run)






37. Factors that shape EQ






38. Anything that distracts






39. What nonverbal symbols are best at communicating?






40. _______________ criticism is presented in a way that can help you learn and grow.






41. The intended meaning of the communication sent






42. Having good manners in your dealing with people.






43. Basics of tact and courtesy






44. Proper handshake






45. Steps to good professional communication






46. How is verbal communication both a bridge and a barrier?






47. Giving criticism

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48. Handling problems and criticism gracefully and maturely






49. Training of oneself; correction or regulation of oneself for improvement






50. Putting up an emotional guard against negative opinion