Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Effective communication basics
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
encoding

2. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
team
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. What % of communication is language?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clear - complete - concise - considerate
7%
38%

4. The principles of conduct that govern a group or society
assertion
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem

5. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
discrimination
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

6. Your ability to understand and manage your own emotions and be sensitive to others emotions
cross-functional team
internal noise
emotional intelligence EQ
self concept

7. The unwillingness to express thoughts and feelings in a conflict (you run)
worry about location - timing - tone
38%
non-assertion
frame of reference

8. What you're going through when you're trying to interpret
38%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
decoding

9. Not constructive or helpful
feedback
negative
talk too much about self - talk too little - interrupt others
conflict

10. Which 2 guidelines for listening would you choose to incorporate more into your listening?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
be quick to listen and slow to speak - listen to understand
direct agression
non-assertion

11. What is the healthy listening habit?
empathic listening: listening with a desire to understand
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback

12. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
worry about location - timing - tone
team
encoding

13. Same words may be interpreted differently than you meant
reflected appraisal
tone - people skills - respecting others differently
language is subjective
stereotype

14. Give whole story - don't leave out info
internal noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
Complete

15. The intended meaning of the communication sent
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
professionalism
message

16. Awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Complete
ability to read others perceptions of you
non-assertion

17. Communicating without the use of words
non-verbal communication
location - timing - intensity - relationships
Concise
noise

18. An oversimplified and distorted belief about a person or group
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype

19. Background of communication that influences how people interpret the message
if you have to be right - you won't handle conflict well
age - experiences - money - culture - education - religion
external noise
frame of reference

20. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
professionalism
direct agression
accountability .
discrimination

21. Basics of tact and courtesy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
tone - people skills - respecting others differently
empathic listening: listening with a desire to understand

22. What % of communication is nonverbal?
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
mediation

23. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Concise
non-verbal communication
piece of information
assertion

24. Receiving criticism

25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
language is subjective
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness

26. Criticism expressed in a way that threatens the other person (retaliate)
non-verbal communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Concise
direct agression

27. Giving criticism

28. The medium that carries the message
cowardly agression
channel
frame of reference
clean up

29. A ________________ can be the difference between understanding and not
be quick to listen and slow to speak - listen to understand
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Complete

30. Anything that distracts
professionalism
7%
noise
worry about location - timing - tone

31. Introducing a new person to a group
self concept
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Concise

32. Considerate
feedback
accountability .
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

33. Putting up an emotional guard against negative opinion
defensiveness
integrity
non-assertion
reflected appraisal

34. A struggle between 2 or more people
stereotype
communication
conflict
eye contact - extend hand first - offer firm but relaxed grip

35. Doing what needs to be done and doing it withou tbeing told
initiative
38%
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

36. Inspiring and influencing others - setting your actions as example - knowing where to go...
stereotype
clean up
leadership
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. Proper handshake
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

38. Handling problems and criticism gracefully and maturely
55%
worry about location - timing - tone
professionalism
if you have to be right - you won't handle conflict well

39. 4 types of love in the greek language
reflected appraisal and direct comparison
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication

40. Evaluations of self worth (how you feel about these qualities)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion - direct agression - cowards agression - indirect communication - assertion

41. Willingness to take credit and blame for actions
encoding
7%
clean up
accountability .

42. _______________ criticism is presented in a way that can help you learn and grow.
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
constructive
emotional intelligence EQ

43. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
channel
Clear
team

44. Having good manners in your dealing with people.
integrity
self awareness
frame of reference
etiquette

45. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
discrimination

46. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. We compare our weaknesses with others strengths (causes inferiority)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
direct comparison
integrity
verbal

48. What are the 3 parts to the 'I Statement?'
ability to read others perceptions of you
if you have to be right - you won't handle conflict well
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

49. The symbol reflects our understanding (we see a chair we know its a chair)
stereotype
language is symbolic
leadership
Quickest way to break up a conversation

50. The ability to say and do things in a way that will not offend another person
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear
cross-functional team
tact