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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A struggle between 2 or more people
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
emotional intelligence EQ
2. Associated meaning
connotation
Quickest way to break up a conversation
constructive
others awareness
3. How conscious you are of your own motivations - thoughts - and feelings
non-assertion - direct agression - cowards agression - indirect communication - assertion
self awareness
punctual
clean up
4. Skills that promote relationships with other people.
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team
interpersonal skills
5. What % of communication is nonverbal?
empathic listening: listening with a desire to understand
reflected appraisal and direct comparison
55%
others awareness
6. What is the healthy listening habit?
professionalism
others awareness
clean up
empathic listening: listening with a desire to understand
7. Hunger
internal noise
Complete
feedback
reflected appraisal and direct comparison
8. What question helps you be more aware?
talk too much about self - talk too little - interrupt others
Why?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self awareness
9. Criticism expressed in a way that threatens the other person (retaliate)
direct comparison
direct agression
clear - complete - concise - considerate
others awareness
10. 4 types of love in the greek language
self-discipline (control)
38%
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
11. Hallway
direct agression
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
12. Considerate
encoding
worry about location - timing - tone
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all
13. The intended meaning of the communication sent
reflected appraisal and direct comparison
language is symbolic
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
14. Putting up an emotional guard against negative opinion
defensiveness
age - experiences - money - culture - education - religion
indirect communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
15. Training of oneself; correction or regulation of oneself for improvement
channel
indirect communication
self-discipline (control)
constructive
16. Factors that shape our frame of reference
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
empathic listening: listening with a desire to understand
Concise
17. Doing what needs to be done and doing it withou tbeing told
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
initiative
non-assertion
18. Being on time
punctual
handshake - eye contact - introduction - stopping own conversation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is symbolic
19. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal
ethics
20. A ________________ can be the difference between understanding and not
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information
Quickest way to break up a conversation
21. Putting message in sending form
eye contact - extend hand first - offer firm but relaxed grip
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
interpersonal skills
encoding
22. Your ability to understand and manage your own emotions and be sensitive to others emotions
ability to read others perceptions of you
emotional intelligence EQ
indirect communication
reflected appraisal
23. Basics of tact and courtesy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
verbal
non-assertion
24. How is our self concept developed?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact
reflected appraisal and direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
25. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
emotional intelligence EQ
internal noise
Concise
team
26. ABCs for giving directions
initiative
interpersonal skills
clear - complete - concise - considerate
age - experiences - money - culture - education - religion
27. Awareness of others perceptions of yourself
agressive - nonassertive - assertive
ability to read others perceptions of you
emotional intelligence EQ
empathic listening: listening with a desire to understand
28. Evaluations of self worth (how you feel about these qualities)
Why?
language is symbolic
self esteem
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
29. An oversimplified and distorted belief about a person or group
stereotype
channel
7%
agressive - nonassertive - assertive
30. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
constructive
Clear
integrity
31. Be brief and to the point
Concise
connotation
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
worry about location - timing - tone
professionalism
verbal
mediation
33. Same words may be interpreted differently than you meant
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
34. _______________ criticism is presented in a way that can help you learn and grow.
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive
talk too much about self - talk too little - interrupt others
encoding
35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
36. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
be quick to listen and slow to speak - listen to understand
37. Self concept that reflects the way we believe others see us
reflected appraisal
direct comparison
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
38. Communicating with words
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
constructive
39. Harmonious and assertive tone
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
location - timing - intensity - relationships
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
40. Aggressive
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41. We compare our weaknesses with others strengths (causes inferiority)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
42. What are the 3 codes used to express thoughts and feelings?
direct comparison
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette
43. Following a strict code of conduct or standard of values
encoding
integrity
agressive - nonassertive - assertive
indirect communication
44. Inspiring and influencing others - setting your actions as example - knowing where to go...
communication
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
45. The unwillingness to express thoughts and feelings in a conflict (you run)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
non-assertion
cowardly agression
46. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
frame of reference
47. It takes a lot longer to _____ a relational mess then it does to prevent one
message
eye contact - extend hand first - offer firm but relaxed grip
be quick to listen and slow to speak - listen to understand
clean up
48. What are the guidelines for listening?
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49. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Complete
assertion
language is symbolic
tact
50. 3 approaches of tone
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child