People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
Clear
connotation


2. What question helps you be more aware?
7%
cowardly agression
ability to read others perceptions of you
Why?


3. Background of communication that influences how people interpret the message
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


4. A struggle between 2 or more people
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - extend hand first - offer firm but relaxed grip
conflict
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


5. Hunger
Complete
internal noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective


6. A listerner's response that tells a sender that the message is understood
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding
if you have to be right - you won't handle conflict well
feedback


7. What % of communication is paralanguage?
38%
ability to read others perceptions of you
decoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


8. Hallway
external noise
non-assertion
self esteem
message


9. Introducing a new person to a group
constructive
noise
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


10. Be brief and to the point
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
38%


11. Not constructive or helpful
negative
Quickest way to break up a conversation
language is symbolic
communication


12. What are the guidelines for listening?

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13. What are the unhealthy listening patterns and habits?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


14. Same words may be interpreted differently than you meant
direct agression
language is subjective
Concise
talk too much about self - talk too little - interrupt others


15. The intended meaning of the communication sent
accountability .
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
message


16. Aggressive

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17. Nonassertive

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18. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
punctual
interpersonal skills
age - experiences - money - culture - education - religion


19. Considerate
location - timing - intensity - relationships
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
direct comparison


20. Interrupting others
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ability to read others perceptions of you
Quickest way to break up a conversation
connotation


21. We compare our weaknesses with others strengths (causes inferiority)
self awareness
verbal
55%
direct comparison


22. 4 types of love in the greek language
etiquette
negative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison


23. Inspiring and influencing others - setting your actions as example - knowing where to go...
encoding
channel
interpersonal skills
leadership


24. What % of communication is nonverbal?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
handshake - eye contact - introduction - stopping own conversation
55%
interpersonal skills


25. The principles of conduct that govern a group or society
internal noise
clean up
ethics
discrimination


26. What are the different kinds of intimacy?
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective


27. ABCs for giving directions
clear - complete - concise - considerate
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective


28. The medium that carries the message
Quickest way to break up a conversation
channel
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


29. Evaluations of self worth (how you feel about these qualities)
self esteem
talk too much about self - talk too little - interrupt others
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


30. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
mediation
ability to read others perceptions of you
ethics


31. Your conscious read of others thoughts and feelings
others awareness
verbal
stereotype
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


32. Doing what needs to be done and doing it withou tbeing told
noise
piece of information
assertion
initiative


33. Say something behind back
noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression
cowardly agression


34. Training of oneself; correction or regulation of oneself for improvement
be quick to listen and slow to speak - listen to understand
self-discipline (control)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Why?


35. Anything that distracts
initiative
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete


36. Awareness of others perceptions of yourself
55%
emotional intelligence EQ
frame of reference
ability to read others perceptions of you


37. Putting message in sending form
Complete
noise
encoding
message


38. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
accountability .
self concept
punctual


39. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
initiative
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


40. Cardinal rule of conflict

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41. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


42. Showing people they are important to you
mediation
Quickest way to break up a conversation
channel
eye contact - handshake - proper intro - respect - include all


43. Which 2 guidelines for listening would you choose to incorporate more into your listening?
cross-functional team
connotation
be quick to listen and slow to speak - listen to understand
conflict


44. A ________________ can be the difference between understanding and not
piece of information
agressive - nonassertive - assertive
internal noise
conflict


45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
self-discipline (control)
channel
communication


46. Conversation killers
talk too much about self - talk too little - interrupt others
if you have to be right - you won't handle conflict well
etiquette
others awareness


47. Stress key words - not confusing or complicated
discrimination
channel
Clear
location - timing - intensity - relationships


48. Receiving criticism

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49. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
others awareness


50. _______________ criticism is presented in a way that can help you learn and grow.
communication
internal noise
constructive
negative