People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Criticism expressed in a way that threatens the other person (retaliate)
direct comparison
direct agression
be quick to listen and slow to speak - listen to understand
initiative


2. Your conscious read of others thoughts and feelings
others awareness
indirect communication
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


3. Effective communication basics
mediation
encoding
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved


4. How conscious you are of your own motivations - thoughts - and feelings
Quickest way to break up a conversation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self awareness
non-assertion


5. The unwillingness to express thoughts and feelings in a conflict (you run)
Complete
handshake - eye contact - introduction - stopping own conversation
non-assertion
stereotype


6. Inspiring and influencing others - setting your actions as example - knowing where to go...
Quickest way to break up a conversation
language is subjective
external noise
leadership


7. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
integrity
negative


8. Following a strict code of conduct or standard of values
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual
ability to read others perceptions of you
integrity


9. Putting up an emotional guard against negative opinion
assertion
non-assertion
55%
defensiveness


10. A group of people from different departments or areas working together.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is symbolic
cross-functional team
noise


11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
clear - complete - concise - considerate
Concise
discrimination
language is subjective


12. Training of oneself; correction or regulation of oneself for improvement
handshake - eye contact - introduction - stopping own conversation
message
interpersonal skills
self-discipline (control)


13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
tone - people skills - handshakes - eye contact - keeping everyone involved
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
internal noise
team


14. It takes a lot longer to _____ a relational mess then it does to prevent one
cross-functional team
discrimination
clean up
external noise


15. Handling problems and criticism gracefully and maturely
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
professionalism
non-verbal communication


16. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
professionalism
leadership


17. Communicating without the use of words
38%
direct comparison
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved


18. _______________ criticism is presented in a way that can help you learn and grow.
language is symbolic
frame of reference
constructive
assertion


19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
initiative
eye contact - handshake - proper intro - respect - include all
self concept
encoding


20. Proper handshake
communication
tone - people skills - handshakes - eye contact - keeping everyone involved
eye contact - extend hand first - offer firm but relaxed grip
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


21. An oversimplified and distorted belief about a person or group
7%
stereotype
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


22. What are the 3 codes used to express thoughts and feelings?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


23. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


24. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison
eye contact - handshake - proper intro - respect - include all
message


25. Not constructive or helpful
negative
emotional intelligence EQ
talk too much about self - talk too little - interrupt others
noise


26. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


27. What is the healthy listening habit?
empathic listening: listening with a desire to understand
constructive
cowardly agression
indirect communication


28. What are the different kinds of intimacy?
language is subjective
initiative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


29. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. How is our self concept developed?
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation
stereotype


31. The medium that carries the message
location - timing - intensity - relationships
Concise
agressive - nonassertive - assertive
channel


32. Steps to good professional communication
direct comparison
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ
cowardly agression


33. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


34. Being on time
punctual
ethics
empathic listening: listening with a desire to understand
Quickest way to break up a conversation


35. What nonverbal symbols are best at communicating?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
etiquette
message
communication
emotional intelligence EQ


37. Evaluations of self worth (how you feel about these qualities)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
if you have to be right - you won't handle conflict well
self esteem
professionalism


38. What are the different styles for handling conflict?
feedback
tact
integrity
non-assertion - direct agression - cowards agression - indirect communication - assertion


39. Having good manners in your dealing with people.
etiquette
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism
eye contact - handshake - proper intro - respect - include all


40. The intended meaning of the communication sent
noise
emotional intelligence EQ
message
Clear


41. Self concept that reflects the way we believe others see us
reflected appraisal
frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


42. Associated meaning
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
initiative
connotation
constructive


43. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


44. A listerner's response that tells a sender that the message is understood
feedback
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .


45. The symbol reflects our understanding (we see a chair we know its a chair)
cross-functional team
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others
language is symbolic


46. Speak to issue w/o raising hostility (you help someone come to a conclusion)
interpersonal skills
indirect communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective


47. Conversation killers
worry about location - timing - tone
language is subjective
non-verbal communication
talk too much about self - talk too little - interrupt others


48. Background of communication that influences how people interpret the message
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ
reflected appraisal


49. Making introductions
reflected appraisal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
clean up


50. The principles of conduct that govern a group or society
constructive
ethics
encoding
interpersonal skills