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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
if you have to be right - you won't handle conflict well
cowardly agression
etiquette
reflected appraisal and direct comparison

2. Evaluations of self worth (how you feel about these qualities)
self esteem
tone - people skills - handshakes - eye contact - keeping everyone involved
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

3. What are the different styles for handling conflict?
external noise
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
38%

4. Your ability to understand and manage your own emotions and be sensitive to others emotions
tone - people skills - respecting others differently
Complete
discrimination
emotional intelligence EQ

5. Doing what needs to be done and doing it withou tbeing told
clean up
55%
integrity
initiative

6. The principles of conduct that govern a group or society
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics
mediation
Complete

7. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
message

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
integrity
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
mediation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. Inspiring and influencing others - setting your actions as example - knowing where to go...
cross-functional team
leadership
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

10. Willingness to take credit and blame for actions
message
discrimination
accountability .
tone - people skills - handshakes - eye contact - keeping everyone involved

11. Putting up an emotional guard against negative opinion
tact
noise
Clear
defensiveness

12. Introducing a new person to a group
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
stereotype
non-verbal communication

13. A struggle between 2 or more people
conflict
age - experiences - money - culture - education - religion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
55%

14. What are the different kinds of intimacy?
leadership
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

15. Aggressive

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16. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
channel
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

17. What are the 3 codes used to express thoughts and feelings?
Complete
if you have to be right - you won't handle conflict well
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

18. How is verbal communication both a bridge and a barrier?
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
talk too much about self - talk too little - interrupt others

19. Stress key words - not confusing or complicated
Clear
tone - people skills - respecting others differently
indirect communication
worry about location - timing - tone

20. Associated meaning
self-discipline (control)
non-assertion
negative
connotation

21. Basics of tact and courtesy
cowardly agression
constructive
Concise
tone - people skills - respecting others differently

22. Having good manners in your dealing with people.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

23. Communicating with words
cross-functional team
verbal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message

24. Effective communication basics
feedback
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation

25. Give whole story - don't leave out info
Complete
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
professionalism

26. What % of communication is nonverbal?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information
ability to read others perceptions of you
55%

27. Training of oneself; correction or regulation of oneself for improvement
self concept
self-discipline (control)
7%
non-verbal communication

28. Hallway
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

29. Showing people they are important to you
clear - complete - concise - considerate
non-assertion
leadership
eye contact - handshake - proper intro - respect - include all

30. How is our self concept developed?
decoding
reflected appraisal and direct comparison
team
verbal

31. Hunger
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

32. Following a strict code of conduct or standard of values
reflected appraisal and direct comparison
integrity
Why?
self awareness

33. Considerate
clean up
cowardly agression
worry about location - timing - tone
tone - people skills - respecting others differently

34. How conscious you are of your own motivations - thoughts - and feelings
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip
connotation
self awareness

35. Receiving criticism

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36. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
if you have to be right - you won't handle conflict well
others awareness

37. 3 approaches of tone
initiative
agressive - nonassertive - assertive
message
worry about location - timing - tone

38. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Quickest way to break up a conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion
mediation

39. Speak to issue w/o raising hostility (you help someone come to a conclusion)
internal noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

40. What is the nature of conflict?
Concise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
7%

41. Putting message in sending form
encoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
agressive - nonassertive - assertive
worry about location - timing - tone

42. Being on time
indirect communication
internal noise
punctual
Why?

43. It takes a lot longer to _____ a relational mess then it does to prevent one
Concise
ethics
be quick to listen and slow to speak - listen to understand
clean up

44. The medium that carries the message
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self awareness
internal noise

45. Conversation killers
language is subjective
talk too much about self - talk too little - interrupt others
internal noise
self esteem

46. Criticism expressed in a way that threatens the other person (retaliate)
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

47. Proper handshake
empathic listening: listening with a desire to understand
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - extend hand first - offer firm but relaxed grip

48. The unwillingness to express thoughts and feelings in a conflict (you run)
tact
agressive - nonassertive - assertive
non-assertion
55%

49. The ability to say and do things in a way that will not offend another person
tact
language is subjective
frame of reference
if you have to be right - you won't handle conflict well

50. A ________________ can be the difference between understanding and not
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved

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