Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is nonverbal?






2. Putting up an emotional guard against negative opinion






3. How is verbal communication both a bridge and a barrier?






4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






5. Hunger






6. Say something behind back






7. What is the nature of conflict?






8. Aggressive

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9. Interrupting others






10. Introducing a new person to a group






11. We compare our weaknesses with others strengths (causes inferiority)






12. Considerate






13. Willingness to take credit and blame for actions






14. Evaluations of self worth (how you feel about these qualities)






15. A ________________ can be the difference between understanding and not






16. Not constructive or helpful






17. Having good manners in your dealing with people.






18. Training of oneself; correction or regulation of oneself for improvement






19. Factors that shape EQ






20. What are the 3 codes used to express thoughts and feelings?






21. Criticism expressed in a way that threatens the other person (retaliate)






22. Proper handshake






23. A struggle between 2 or more people






24. Communicating without the use of words






25. Communicating with words






26. What are the guidelines for listening?

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27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






28. Stress key words - not confusing or complicated






29. Factors that shape our frame of reference






30. Awareness of others perceptions of yourself






31. Putting message in sending form






32. What is the healthy listening habit?






33. What % of communication is paralanguage?






34. Giving criticism

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35. Nonassertive

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36. How is our self concept developed?






37. Which 2 guidelines for listening would you choose to incorporate more into your listening?






38. Associated meaning






39. A listerner's response that tells a sender that the message is understood






40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






41. What are the different styles for handling conflict?






42. It takes a lot longer to _____ a relational mess then it does to prevent one






43. What % of communication is language?






44. Background of communication that influences how people interpret the message






45. Your ability to understand and manage your own emotions and be sensitive to others emotions






46. How conscious you are of your own motivations - thoughts - and feelings






47. Same words may be interpreted differently than you meant






48. Inspiring and influencing others - setting your actions as example - knowing where to go...






49. Cardinal rule of conflict

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50. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)