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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handling problems and criticism gracefully and maturely
7%
direct comparison
verbal
professionalism
2. Stress key words - not confusing or complicated
agressive - nonassertive - assertive
Clear
integrity
team
3. Your message expresses thoughts and feelings clearly and directly w/o making judgements
others awareness
decoding
assertion
38%
4. What % of communication is nonverbal?
direct comparison
mediation
55%
location - timing - intensity - relationships
5. How is verbal communication both a bridge and a barrier?
mediation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
reflected appraisal
6. Your ability to understand and manage your own emotions and be sensitive to others emotions
language is symbolic
self-discipline (control)
emotional intelligence EQ
etiquette
7. The unwillingness to express thoughts and feelings in a conflict (you run)
accountability .
non-assertion
cross-functional team
communication
8. Hunger
internal noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all
9. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
punctual
self esteem
stereotype
10. A struggle between 2 or more people
tone - people skills - respecting others differently
conflict
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
11. What are the unhealthy listening patterns and habits?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
12. Which 2 guidelines for listening would you choose to incorporate more into your listening?
non-assertion
be quick to listen and slow to speak - listen to understand
clean up
age - experiences - money - culture - education - religion
13. Following a strict code of conduct or standard of values
Quickest way to break up a conversation
Clear
integrity
professionalism
14. Background of communication that influences how people interpret the message
tact
self esteem
language is subjective
frame of reference
15. What are the 3 parts to the 'I Statement?'
non-assertion
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
16. Say something behind back
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation
decoding
17. The intended meaning of the communication sent
age - experiences - money - culture - education - religion
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
18. What are the guidelines for listening?
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19. What is the nature of conflict?
piece of information
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
20. We compare our weaknesses with others strengths (causes inferiority)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct comparison
worry about location - timing - tone
clean up
21. Basics of tact and courtesy
feedback
tone - people skills - respecting others differently
direct comparison
cowardly agression
22. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination
23. A ________________ can be the difference between understanding and not
piece of information
verbal
indirect communication
self awareness
24. Give whole story - don't leave out info
Complete
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
25. What are the different styles for handling conflict?
defensiveness
talk too much about self - talk too little - interrupt others
initiative
non-assertion - direct agression - cowards agression - indirect communication - assertion
26. Doing what needs to be done and doing it withou tbeing told
initiative
clean up
eye contact - handshake - proper intro - respect - include all
punctual
27. What is the healthy listening habit?
eye contact - extend hand first - offer firm but relaxed grip
piece of information
empathic listening: listening with a desire to understand
communication
28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
external noise
connotation
55%
mediation
29. Having good manners in your dealing with people.
eye contact - extend hand first - offer firm but relaxed grip
etiquette
negative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
30. What you're going through when you're trying to interpret
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective
verbal
decoding
31. A group of people from different departments or areas working together.
38%
mediation
cross-functional team
Why?
32. 4 types of love in the greek language
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
33. Training of oneself; correction or regulation of oneself for improvement
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)
Complete
34. Putting message in sending form
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is subjective
encoding
35. Effective communication basics
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive
message
36. What % of communication is paralanguage?
38%
communication
self-discipline (control)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
37. The symbol reflects our understanding (we see a chair we know its a chair)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?
tone - people skills - respecting others differently
language is symbolic
38. It takes a lot longer to _____ a relational mess then it does to prevent one
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Why?
clean up
39. How is our self concept developed?
reflected appraisal and direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
external noise
language is symbolic
40. Making introductions
reflected appraisal and direct comparison
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
41. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
conflict
team
professionalism
42. Awareness of others perceptions of yourself
ability to read others perceptions of you
professionalism
reflected appraisal
conflict
43. Not constructive or helpful
piece of information
emotional intelligence EQ
negative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
44. What % of communication is language?
7%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
leadership
45. Interrupting others
self awareness
38%
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
46. Be brief and to the point
be quick to listen and slow to speak - listen to understand
non-assertion
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
47. The medium that carries the message
self awareness
professionalism
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
48. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication
stereotype
reflected appraisal and direct comparison
49. ABCs for giving directions
clear - complete - concise - considerate
language is symbolic
verbal
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
50. What are the different kinds of intimacy?
team
initiative
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy