Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the different styles for handling conflict?






2. Same words may be interpreted differently than you meant






3. Background of communication that influences how people interpret the message






4. Communicating with words






5. What % of communication is paralanguage?






6. Making introductions






7. Associated meaning






8. ABCs for giving directions






9. Effective communication basics






10. Following a strict code of conduct or standard of values






11. Which 2 guidelines for listening would you choose to incorporate more into your listening?






12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






13. Stress key words - not confusing or complicated






14. Putting message in sending form






15. Criticism expressed in a way that threatens the other person (retaliate)






16. Proper handshake






17. 4 types of love in the greek language






18. We compare our weaknesses with others strengths (causes inferiority)






19. What question helps you be more aware?






20. How is our self concept developed?






21. Your conscious read of others thoughts and feelings






22. Not constructive or helpful






23. What are the 3 parts to the 'I Statement?'






24. Considerate






25. Your ability to understand and manage your own emotions and be sensitive to others emotions






26. Speak to issue w/o raising hostility (you help someone come to a conclusion)






27. Receiving criticism

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28. Putting up an emotional guard against negative opinion






29. The principles of conduct that govern a group or society






30. Willingness to take credit and blame for actions






31. Steps to good professional communication






32. Awareness of others perceptions of yourself






33. It takes a lot longer to _____ a relational mess then it does to prevent one






34. _______________ criticism is presented in a way that can help you learn and grow.






35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






36. Anything that distracts






37. Inspiring and influencing others - setting your actions as example - knowing where to go...






38. What is the nature of conflict?






39. Give whole story - don't leave out info






40. What is the healthy listening habit?






41. Cardinal rule of conflict

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42. Your message expresses thoughts and feelings clearly and directly w/o making judgements






43. Evaluations of self worth (how you feel about these qualities)






44. Aggressive

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45. What % of communication is nonverbal?






46. What % of communication is language?






47. Self concept that reflects the way we believe others see us






48. A ________________ can be the difference between understanding and not






49. A struggle between 2 or more people






50. The ability to say and do things in a way that will not offend another person