Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How conscious you are of your own motivations - thoughts - and feelings
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self awareness

2. Aggressive

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3. Speak to issue w/o raising hostility (you help someone come to a conclusion)
38%
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all
indirect communication

4. What are the different kinds of intimacy?
discrimination
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

5. What is the nature of conflict?
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
interpersonal skills
reflected appraisal

6. Interrupting others
Quickest way to break up a conversation
self-discipline (control)
cross-functional team
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

7. An oversimplified and distorted belief about a person or group
verbal
stereotype
initiative
reflected appraisal

8. What you're going through when you're trying to interpret
eye contact - handshake - proper intro - respect - include all
talk too much about self - talk too little - interrupt others
decoding
empathic listening: listening with a desire to understand

9. Inspiring and influencing others - setting your actions as example - knowing where to go...
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
leadership

10. Which 2 guidelines for listening would you choose to incorporate more into your listening?
communication
defensiveness
be quick to listen and slow to speak - listen to understand
language is symbolic

11. Associated meaning
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
channel
cross-functional team
connotation

12. Putting up an emotional guard against negative opinion
talk too much about self - talk too little - interrupt others
noise
cowardly agression
defensiveness

13. Nonassertive

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14. Proper handshake
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal and direct comparison
mediation

15. Anything that distracts
noise
worry about location - timing - tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team

16. Introducing a new person to a group
ability to read others perceptions of you
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive

17. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
interpersonal skills
mediation
leadership
ethics

18. What are the unhealthy listening patterns and habits?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

19. Receiving criticism

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20. Factors that shape EQ
conflict
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion

21. Showing people they are important to you
cowardly agression
self awareness
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ

22. What are the 3 codes used to express thoughts and feelings?
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
etiquette

23. What question helps you be more aware?
communication
clean up
Why?
talk too much about self - talk too little - interrupt others

24. What % of communication is language?
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7%
verbal

25. What is the healthy listening habit?
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
empathic listening: listening with a desire to understand
piece of information

26. A struggle between 2 or more people
worry about location - timing - tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
conflict

27. Give whole story - don't leave out info
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up
non-assertion
Complete

28. Hallway
tact
external noise
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others

29. 3 approaches of tone
agressive - nonassertive - assertive
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
55%

30. Training of oneself; correction or regulation of oneself for improvement
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
self-discipline (control)
cross-functional team

31. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
reflected appraisal and direct comparison
language is subjective
ethics

32. Your conscious read of others thoughts and feelings
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness

33. Evaluations of self worth (how you feel about these qualities)
self esteem
Quickest way to break up a conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up

34. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
noise
self awareness
38%

35. Following a strict code of conduct or standard of values
direct agression
assertion
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

36. Cardinal rule of conflict

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37. Doing what needs to be done and doing it withou tbeing told
cross-functional team
initiative
etiquette
stereotype

38. 4 types of love in the greek language
empathic listening: listening with a desire to understand
communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

39. What are the 3 parts to the 'I Statement?'
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
feedback
leadership

40. Putting message in sending form
interpersonal skills
7%
encoding
self-discipline (control)

41. What % of communication is paralanguage?
38%
conflict
agressive - nonassertive - assertive
non-verbal communication

42. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
direct agression
self-discipline (control)
Concise
communication

43. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
assertion
non-verbal communication
age - experiences - money - culture - education - religion

44. Say something behind back
age - experiences - money - culture - education - religion
cowardly agression
7%
internal noise

45. Be brief and to the point
professionalism
integrity
Concise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

46. _______________ criticism is presented in a way that can help you learn and grow.
Complete
constructive
interpersonal skills
self awareness

47. Handling problems and criticism gracefully and maturely
cowardly agression
Concise
others awareness
professionalism

48. How is our self concept developed?
cowardly agression
reflected appraisal and direct comparison
language is symbolic
noise

49. Your message expresses thoughts and feelings clearly and directly w/o making judgements
decoding
assertion
initiative
professionalism

50. A listerner's response that tells a sender that the message is understood
cross-functional team
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback