Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An oversimplified and distorted belief about a person or group
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Why?
stereotype

2. Making introductions
reflected appraisal
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison

3. Same words may be interpreted differently than you meant
indirect communication
language is subjective
7%
self awareness

4. Considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
worry about location - timing - tone
decoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

5. _______________ criticism is presented in a way that can help you learn and grow.
constructive
feedback
location - timing - intensity - relationships
negative

6. Putting up an emotional guard against negative opinion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
defensiveness

7. What is the nature of conflict?
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
connotation
mediation
professionalism
talk too much about self - talk too little - interrupt others

9. Showing people they are important to you
eye contact - extend hand first - offer firm but relaxed grip
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well

10. What are the 3 codes used to express thoughts and feelings?
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
channel
eye contact - extend hand first - offer firm but relaxed grip

11. Be brief and to the point
Concise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team

12. We compare our weaknesses with others strengths (causes inferiority)
initiative
tone - people skills - respecting others differently
clean up
direct comparison

13. Steps to good professional communication
language is symbolic
indirect communication
handshake - eye contact - introduction - stopping own conversation
connotation

14. A struggle between 2 or more people
conflict
7%
self esteem
professionalism

15. Willingness to take credit and blame for actions
accountability .
team
Concise
external noise

16. Training of oneself; correction or regulation of oneself for improvement
negative
Concise
direct comparison
self-discipline (control)

17. Not constructive or helpful
ethics
eye contact - handshake - proper intro - respect - include all
negative
talk too much about self - talk too little - interrupt others

18. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Complete
indirect communication
self concept
decoding

19. The principles of conduct that govern a group or society
ethics
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
connotation

20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

21. Interrupting others
7%
Quickest way to break up a conversation
emotional intelligence EQ
Complete

22. Criticism expressed in a way that threatens the other person (retaliate)
punctual
direct agression
mediation
38%

23. Background of communication that influences how people interpret the message
frame of reference
tact
cross-functional team
communication

24. Conversation killers
self awareness
non-verbal communication
talk too much about self - talk too little - interrupt others
Why?

25. Being on time
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual
self esteem
communication

26. What are the different kinds of intimacy?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
frame of reference
connotation

27. Proper handshake
external noise
others awareness
eye contact - extend hand first - offer firm but relaxed grip
professionalism

28. How conscious you are of your own motivations - thoughts - and feelings
encoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self awareness
conflict

29. What % of communication is language?
7%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
conflict
others awareness

30. Receiving criticism

31. Basics of tact and courtesy
decoding
professionalism
tone - people skills - respecting others differently
channel

32. Handling problems and criticism gracefully and maturely
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
professionalism
integrity
language is symbolic

33. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
worry about location - timing - tone
feedback
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

34. Self concept that reflects the way we believe others see us
language is symbolic
self concept
cowardly agression
reflected appraisal

35. The symbol reflects our understanding (we see a chair we know its a chair)
internal noise
tact
language is symbolic
indirect communication

36. Evaluations of self worth (how you feel about these qualities)
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
self esteem

37. What are the unhealthy listening patterns and habits?
feedback
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

38. Introducing a new person to a group
non-verbal communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
conflict
negative

39. Hallway
language is subjective
indirect communication
talk too much about self - talk too little - interrupt others
external noise

40. ABCs for giving directions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ
tact
clear - complete - concise - considerate

41. What nonverbal symbols are best at communicating?
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
if you have to be right - you won't handle conflict well
ability to read others perceptions of you

42. Your conscious read of others thoughts and feelings
integrity
others awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - handshake - proper intro - respect - include all

43. Give whole story - don't leave out info
non-verbal communication
Concise
Complete
indirect communication

44. How is our self concept developed?
age - experiences - money - culture - education - religion
ethics
reflected appraisal and direct comparison
piece of information

45. Hunger
internal noise
external noise
emotional intelligence EQ
communication

46. What % of communication is nonverbal?
55%
empathic listening: listening with a desire to understand
punctual
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. Aggressive

48. What you're going through when you're trying to interpret
decoding
piece of information
55%
self awareness

49. What are the different styles for handling conflict?
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

50. What is the healthy listening habit?
language is symbolic
empathic listening: listening with a desire to understand
non-verbal communication
talk too much about self - talk too little - interrupt others