SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 3 codes used to express thoughts and feelings?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
internal noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
indirect communication
2. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
talk too much about self - talk too little - interrupt others
3. Basics of tact and courtesy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - respecting others differently
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
4. Being on time
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype
self esteem
punctual
5. Communicating without the use of words
non-verbal communication
clean up
piece of information
assertion
6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
mediation
7. Doing what needs to be done and doing it withou tbeing told
external noise
defensiveness
initiative
piece of information
8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
leadership
communication
assertion
conflict
9. Factors that shape our frame of reference
mediation
decoding
age - experiences - money - culture - education - religion
frame of reference
10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
7%
team
Concise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
11. Not constructive or helpful
encoding
constructive
team
negative
12. Considerate
cowardly agression
external noise
worry about location - timing - tone
integrity
13. What is the nature of conflict?
age - experiences - money - culture - education - religion
punctual
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
14. Anything that distracts
leadership
noise
accountability .
indirect communication
15. Say something behind back
negative
cowardly agression
internal noise
language is symbolic
16. Inspiring and influencing others - setting your actions as example - knowing where to go...
verbal
others awareness
leadership
communication
17. ABCs for giving directions
language is symbolic
clear - complete - concise - considerate
direct agression
Why?
18. Steps to good professional communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cowardly agression
19. Evaluations of self worth (how you feel about these qualities)
conflict
self esteem
tact
discrimination
20. The intended meaning of the communication sent
noise
accountability .
leadership
message
21. Give whole story - don't leave out info
noise
tone - people skills - respecting others differently
reflected appraisal
Complete
22. Factors that shape EQ
Complete
direct agression
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
23. The symbol reflects our understanding (we see a chair we know its a chair)
handshake - eye contact - introduction - stopping own conversation
external noise
defensiveness
language is symbolic
24. Skills that promote relationships with other people.
noise
agressive - nonassertive - assertive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
interpersonal skills
25. What question helps you be more aware?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Why?
eye contact - handshake - proper intro - respect - include all
Quickest way to break up a conversation
26. 3 approaches of tone
agressive - nonassertive - assertive
clean up
be quick to listen and slow to speak - listen to understand
talk too much about self - talk too little - interrupt others
27. Introducing a new person to a group
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
28. An oversimplified and distorted belief about a person or group
verbal
clear - complete - concise - considerate
stereotype
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
29. The unwillingness to express thoughts and feelings in a conflict (you run)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
assertion
worry about location - timing - tone
30. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
direct agression
tact
31. Communicating with words
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
internal noise
32. Hunger
tact
language is subjective
cowardly agression
internal noise
33. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Effective communication basics
interpersonal skills
piece of information
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - handshakes - eye contact - keeping everyone involved
35. The ability to say and do things in a way that will not offend another person
tact
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
36. The principles of conduct that govern a group or society
direct agression
ethics
handshake - eye contact - introduction - stopping own conversation
self awareness
37. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
internal noise
reflected appraisal
Complete
38. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
39. Proper handshake
Complete
etiquette
eye contact - extend hand first - offer firm but relaxed grip
Clear
40. Making introductions
indirect communication
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stereotype
41. What are the unhealthy listening patterns and habits?
feedback
ability to read others perceptions of you
Complete
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
42. 4 types of love in the greek language
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
7%
ability to read others perceptions of you
43. How is our self concept developed?
non-verbal communication
age - experiences - money - culture - education - religion
frame of reference
reflected appraisal and direct comparison
44. Aggressive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
45. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Quickest way to break up a conversation
indirect communication
talk too much about self - talk too little - interrupt others
46. How conscious you are of your own motivations - thoughts - and feelings
assertion
defensiveness
frame of reference
self awareness
47. What are the guidelines for listening?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
48. _______________ criticism is presented in a way that can help you learn and grow.
emotional intelligence EQ
punctual
conflict
constructive
49. Your ability to understand and manage your own emotions and be sensitive to others emotions
handshake - eye contact - introduction - stopping own conversation
noise
emotional intelligence EQ
assertion
50. Awareness of others perceptions of yourself
ability to read others perceptions of you
assertion
cross-functional team
defensiveness