Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating without the use of words






2. The unwillingness to express thoughts and feelings in a conflict (you run)






3. Criticism expressed in a way that threatens the other person (retaliate)






4. What question helps you be more aware?






5. What are the unhealthy listening patterns and habits?






6. Anything that distracts






7. The ability to say and do things in a way that will not offend another person






8. Having good manners in your dealing with people.






9. Say something behind back






10. Your message expresses thoughts and feelings clearly and directly w/o making judgements






11. _______________ criticism is presented in a way that can help you learn and grow.






12. What is the nature of conflict?






13. Training of oneself; correction or regulation of oneself for improvement






14. It takes a lot longer to _____ a relational mess then it does to prevent one






15. Making introductions






16. The principles of conduct that govern a group or society






17. Willingness to take credit and blame for actions






18. Receiving criticism

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19. Handling problems and criticism gracefully and maturely






20. Give whole story - don't leave out info






21. Giving criticism

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22. Self concept that reflects the way we believe others see us






23. Speak to issue w/o raising hostility (you help someone come to a conclusion)






24. Communicating with words






25. What % of communication is language?






26. Doing what needs to be done and doing it withou tbeing told






27. Same words may be interpreted differently than you meant






28. We compare our weaknesses with others strengths (causes inferiority)






29. The symbol reflects our understanding (we see a chair we know its a chair)






30. What are the different styles for handling conflict?






31. Steps to good professional communication






32. Considerate






33. Stress key words - not confusing or complicated






34. Showing people they are important to you






35. Hunger






36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






37. What % of communication is paralanguage?






38. Basics of tact and courtesy






39. An oversimplified and distorted belief about a person or group






40. Your conscious read of others thoughts and feelings






41. Putting message in sending form






42. How conscious you are of your own motivations - thoughts - and feelings






43. How is verbal communication both a bridge and a barrier?






44. Which 2 guidelines for listening would you choose to incorporate more into your listening?






45. Hallway






46. Effective communication basics






47. Putting up an emotional guard against negative opinion






48. A struggle between 2 or more people






49. A listerner's response that tells a sender that the message is understood






50. The medium that carries the message