Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handling problems and criticism gracefully and maturely






2. Stress key words - not confusing or complicated






3. Your message expresses thoughts and feelings clearly and directly w/o making judgements






4. What % of communication is nonverbal?






5. How is verbal communication both a bridge and a barrier?






6. Your ability to understand and manage your own emotions and be sensitive to others emotions






7. The unwillingness to express thoughts and feelings in a conflict (you run)






8. Hunger






9. What nonverbal symbols are best at communicating?






10. A struggle between 2 or more people






11. What are the unhealthy listening patterns and habits?






12. Which 2 guidelines for listening would you choose to incorporate more into your listening?






13. Following a strict code of conduct or standard of values






14. Background of communication that influences how people interpret the message






15. What are the 3 parts to the 'I Statement?'






16. Say something behind back






17. The intended meaning of the communication sent






18. What are the guidelines for listening?

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19. What is the nature of conflict?






20. We compare our weaknesses with others strengths (causes inferiority)






21. Basics of tact and courtesy






22. Inspiring and influencing others - setting your actions as example - knowing where to go...






23. A ________________ can be the difference between understanding and not






24. Give whole story - don't leave out info






25. What are the different styles for handling conflict?






26. Doing what needs to be done and doing it withou tbeing told






27. What is the healthy listening habit?






28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






29. Having good manners in your dealing with people.






30. What you're going through when you're trying to interpret






31. A group of people from different departments or areas working together.






32. 4 types of love in the greek language






33. Training of oneself; correction or regulation of oneself for improvement






34. Putting message in sending form






35. Effective communication basics






36. What % of communication is paralanguage?






37. The symbol reflects our understanding (we see a chair we know its a chair)






38. It takes a lot longer to _____ a relational mess then it does to prevent one






39. How is our self concept developed?






40. Making introductions






41. Factors that shape our frame of reference






42. Awareness of others perceptions of yourself






43. Not constructive or helpful






44. What % of communication is language?






45. Interrupting others






46. Be brief and to the point






47. The medium that carries the message






48. An oversimplified and distorted belief about a person or group






49. ABCs for giving directions






50. What are the different kinds of intimacy?