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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
7%

2. Following a strict code of conduct or standard of values
cowardly agression
integrity
internal noise
worry about location - timing - tone

3. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
Why?
external noise
others awareness

4. It takes a lot longer to _____ a relational mess then it does to prevent one
others awareness
direct comparison
clean up
indirect communication

5. Give whole story - don't leave out info
Complete
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept

6. What question helps you be more aware?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Why?
emotional intelligence EQ
handshake - eye contact - introduction - stopping own conversation

7. Effective communication basics
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

8. How is verbal communication both a bridge and a barrier?
7%
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information

9. Associated meaning
connotation
ethics
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

10. Willingness to take credit and blame for actions
accountability .
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team

11. What you're going through when you're trying to interpret
message
decoding
non-verbal communication
tact

12. Not constructive or helpful
non-verbal communication
negative
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

13. A struggle between 2 or more people
be quick to listen and slow to speak - listen to understand
encoding
conflict
Clear

14. What is the healthy listening habit?
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others
etiquette

15. Conversation killers
non-verbal communication
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

16. Hallway
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
Concise

17. Anything that distracts
noise
direct agression
indirect communication
integrity

18. Basics of tact and courtesy
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - respecting others differently

19. Criticism expressed in a way that threatens the other person (retaliate)
Quickest way to break up a conversation
emotional intelligence EQ
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
age - experiences - money - culture - education - religion
Complete
eye contact - extend hand first - offer firm but relaxed grip

21. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
encoding
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved

22. How is our self concept developed?
reflected appraisal and direct comparison
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone

23. Considerate
others awareness
internal noise
emotional intelligence EQ
worry about location - timing - tone

24. 3 approaches of tone
piece of information
defensiveness
agressive - nonassertive - assertive
mediation

25. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
channel

26. The symbol reflects our understanding (we see a chair we know its a chair)
direct comparison
non-verbal communication
55%
language is symbolic

27. What are the different styles for handling conflict?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion
empathic listening: listening with a desire to understand
Clear

28. Hunger
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
internal noise
direct comparison
handshake - eye contact - introduction - stopping own conversation

29. How conscious you are of your own motivations - thoughts - and feelings
be quick to listen and slow to speak - listen to understand
38%
self awareness
non-assertion

30. Cardinal rule of conflict

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31. Self concept that reflects the way we believe others see us
ethics
reflected appraisal
Quickest way to break up a conversation
indirect communication

32. The principles of conduct that govern a group or society
frame of reference
message
ethics
eye contact - handshake - proper intro - respect - include all

33. An oversimplified and distorted belief about a person or group
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype

34. Making introductions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
handshake - eye contact - introduction - stopping own conversation
message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

35. The ability to say and do things in a way that will not offend another person
Complete
direct comparison
tact
professionalism

36. Introducing a new person to a group
talk too much about self - talk too little - interrupt others
frame of reference
direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

37. Putting up an emotional guard against negative opinion
tone - people skills - handshakes - eye contact - keeping everyone involved
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion
defensiveness

38. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
location - timing - intensity - relationships
decoding
self-discipline (control)

39. ABCs for giving directions
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
etiquette
noise

40. Awareness of others perceptions of yourself
ability to read others perceptions of you
Why?
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved

41. Doing what needs to be done and doing it withou tbeing told
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative

42. What % of communication is nonverbal?
55%
direct agression
emotional intelligence EQ
stereotype

43. _______________ criticism is presented in a way that can help you learn and grow.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

44. Communicating with words
verbal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
channel
language is symbolic

45. Being on time
punctual
clear - complete - concise - considerate
language is subjective
encoding

46. Harmonious and assertive tone
location - timing - intensity - relationships
negative
handshake - eye contact - introduction - stopping own conversation
integrity

47. What nonverbal symbols are best at communicating?
leadership
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

48. Putting message in sending form
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
encoding
others awareness

49. What are the 3 parts to the 'I Statement?'
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype

50. Handling problems and criticism gracefully and maturely
professionalism
integrity
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship