Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An oversimplified and distorted belief about a person or group
stereotype
worry about location - timing - tone
integrity
language is subjective

2. Inspiring and influencing others - setting your actions as example - knowing where to go...
age - experiences - money - culture - education - religion
leadership
worry about location - timing - tone
reflected appraisal

3. A group of people from different departments or areas working together.
cross-functional team
emotional intelligence EQ
non-assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

4. Interrupting others
Quickest way to break up a conversation
accountability .
punctual
verbal

5. Showing people they are important to you
direct agression
non-assertion
eye contact - handshake - proper intro - respect - include all
piece of information

6. What nonverbal symbols are best at communicating?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
channel
talk too much about self - talk too little - interrupt others

7. Be brief and to the point
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
Concise

8. Putting up an emotional guard against negative opinion
reflected appraisal
Why?
defensiveness
accountability .

9. Being on time
punctual
language is symbolic
reflected appraisal
communication

10. It takes a lot longer to _____ a relational mess then it does to prevent one
noise
leadership
clean up
professionalism

11. Your conscious read of others thoughts and feelings
others awareness
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ability to read others perceptions of you

12. What is the nature of conflict?
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
interpersonal skills

13. What % of communication is nonverbal?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

14. The medium that carries the message
stereotype
be quick to listen and slow to speak - listen to understand
channel
verbal

15. Your ability to understand and manage your own emotions and be sensitive to others emotions
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
ability to read others perceptions of you
interpersonal skills

16. Cardinal rule of conflict

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17. Willingness to take credit and blame for actions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal
accountability .
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

18. Anything that distracts
professionalism
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise

19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

20. Your message expresses thoughts and feelings clearly and directly w/o making judgements
ethics
internal noise
stereotype
assertion

21. Give whole story - don't leave out info
agressive - nonassertive - assertive
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self-discipline (control)

22. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
7%
ethics
age - experiences - money - culture - education - religion

23. Awareness of others perceptions of yourself
communication
etiquette
location - timing - intensity - relationships
ability to read others perceptions of you

24. Criticism expressed in a way that threatens the other person (retaliate)
internal noise
direct agression
self-discipline (control)
frame of reference

25. Not constructive or helpful
frame of reference
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
negative

26. Communicating without the use of words
non-verbal communication
talk too much about self - talk too little - interrupt others
Why?
non-assertion

27. Skills that promote relationships with other people.
interpersonal skills
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ

28. A listerner's response that tells a sender that the message is understood
self-discipline (control)
feedback
decoding
conflict

29. A ________________ can be the difference between understanding and not
tone - people skills - respecting others differently
direct comparison
piece of information
Quickest way to break up a conversation

30. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
location - timing - intensity - relationships
indirect communication

31. What are the guidelines for listening?

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32. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tact
defensiveness
assertion

33. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
language is subjective
tact

34. ABCs for giving directions
if you have to be right - you won't handle conflict well
self esteem
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation

35. How is our self concept developed?
encoding
Why?
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

36. Proper handshake
language is subjective
integrity
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip

37. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
cowardly agression
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination

38. How conscious you are of your own motivations - thoughts - and feelings
Concise
feedback
others awareness
self awareness

39. How is verbal communication both a bridge and a barrier?
initiative
emotional intelligence EQ
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently

40. Following a strict code of conduct or standard of values
language is subjective
non-assertion
integrity
direct comparison

41. Hallway
piece of information
ethics
external noise
Quickest way to break up a conversation

42. The intended meaning of the communication sent
language is subjective
55%
verbal
message

43. The unwillingness to express thoughts and feelings in a conflict (you run)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal
emotional intelligence EQ
non-assertion

44. Communicating with words
non-verbal communication
piece of information
verbal
tact

45. What you're going through when you're trying to interpret
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
integrity
cross-functional team

46. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
etiquette

47. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
reflected appraisal and direct comparison
others awareness
ethics

48. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
location - timing - intensity - relationships
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback

49. Handling problems and criticism gracefully and maturely
professionalism
feedback
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

50. Self concept that reflects the way we believe others see us
self esteem
message
direct agression
reflected appraisal