Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Associated meaning






2. Basics of tact and courtesy






3. Receiving criticism

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4. Speak to issue w/o raising hostility (you help someone come to a conclusion)






5. Giving criticism

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6. What are the unhealthy listening patterns and habits?






7. Considerate






8. Your ability to understand and manage your own emotions and be sensitive to others emotions






9. Hunger






10. Having good manners in your dealing with people.






11. ABCs for giving directions






12. A struggle between 2 or more people






13. The ability to say and do things in a way that will not offend another person






14. The intended meaning of the communication sent






15. Steps to good professional communication






16. A group of people from different departments or areas working together.






17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






18. Anything that distracts






19. A ________________ can be the difference between understanding and not






20. Background of communication that influences how people interpret the message






21. Not constructive or helpful






22. Conversation killers






23. Showing people they are important to you






24. What are the different kinds of intimacy?






25. Communicating without the use of words






26. What nonverbal symbols are best at communicating?






27. Introducing a new person to a group






28. Interrupting others






29. An oversimplified and distorted belief about a person or group






30. Self concept that reflects the way we believe others see us






31. The principles of conduct that govern a group or society






32. Factors that shape EQ






33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






34. What is the healthy listening habit?






35. What are the 3 parts to the 'I Statement?'






36. Your message expresses thoughts and feelings clearly and directly w/o making judgements






37. Evaluations of self worth (how you feel about these qualities)






38. Criticism expressed in a way that threatens the other person (retaliate)






39. Effective communication basics






40. Nonassertive

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41. What % of communication is nonverbal?






42. Same words may be interpreted differently than you meant






43. 3 approaches of tone






44. Give whole story - don't leave out info






45. Being on time






46. A listerner's response that tells a sender that the message is understood






47. Stress key words - not confusing or complicated






48. What are the 3 codes used to express thoughts and feelings?






49. Aggressive

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50. Which 2 guidelines for listening would you choose to incorporate more into your listening?