Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Proper handshake
non-verbal communication
eye contact - extend hand first - offer firm but relaxed grip
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination

2. What are the guidelines for listening?

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3. The intended meaning of the communication sent
ethics
non-assertion
others awareness
message

4. Your ability to understand and manage your own emotions and be sensitive to others emotions
clear - complete - concise - considerate
emotional intelligence EQ
message
eye contact - extend hand first - offer firm but relaxed grip

5. What % of communication is language?
if you have to be right - you won't handle conflict well
7%
accountability .
tone - people skills - respecting others differently

6. The principles of conduct that govern a group or society
ethics
self concept
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation

7. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete

8. Be brief and to the point
Clear
age - experiences - money - culture - education - religion
Concise
verbal

9. What % of communication is nonverbal?
etiquette
accountability .
clear - complete - concise - considerate
55%

10. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
Clear
language is symbolic
reflected appraisal

11. Communicating without the use of words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
non-verbal communication

12. Conversation killers
connotation
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others

13. Your conscious read of others thoughts and feelings
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

14. Basics of tact and courtesy
connotation
direct comparison
negative
tone - people skills - respecting others differently

15. Say something behind back
ability to read others perceptions of you
Clear
worry about location - timing - tone
cowardly agression

16. Hunger
leadership
internal noise
clear - complete - concise - considerate
tone - people skills - respecting others differently

17. What are the 3 codes used to express thoughts and feelings?
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct comparison

18. Having good manners in your dealing with people.
connotation
etiquette
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved

19. A struggle between 2 or more people
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
indirect communication

20. Hallway
external noise
initiative
Concise
etiquette

21. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is subjective

22. Give whole story - don't leave out info
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
reflected appraisal

23. What are the different styles for handling conflict?
communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-verbal communication
verbal

24. Background of communication that influences how people interpret the message
frame of reference
Concise
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
external noise
tone - people skills - handshakes - eye contact - keeping everyone involved
tact
communication

26. What is the healthy listening habit?
agressive - nonassertive - assertive
empathic listening: listening with a desire to understand
initiative
self awareness

27. How conscious you are of your own motivations - thoughts - and feelings
self-discipline (control)
cowardly agression
punctual
self awareness

28. What you're going through when you're trying to interpret
reflected appraisal and direct comparison
tact
decoding
clear - complete - concise - considerate

29. Communicating with words
55%
verbal
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

30. Associated meaning
55%
external noise
connotation
leadership

31. Being on time
piece of information
punctual
Concise
connotation

32. Making introductions
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

33. What question helps you be more aware?
eye contact - handshake - proper intro - respect - include all
Why?
Quickest way to break up a conversation
cross-functional team

34. Introducing a new person to a group
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
accountability .
team

35. Following a strict code of conduct or standard of values
leadership
piece of information
integrity
age - experiences - money - culture - education - religion

36. What are the unhealthy listening patterns and habits?
Complete
language is subjective
verbal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. _______________ criticism is presented in a way that can help you learn and grow.
professionalism
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
constructive

38. Aggressive

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39. What is the nature of conflict?
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Clear
empathic listening: listening with a desire to understand

40. Inspiring and influencing others - setting your actions as example - knowing where to go...
noise
leadership
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
Complete
internal noise
be quick to listen and slow to speak - listen to understand
cross-functional team

42. A ________________ can be the difference between understanding and not
age - experiences - money - culture - education - religion
piece of information
communication
decoding

43. Putting message in sending form
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
encoding
accountability .

44. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
eye contact - handshake - proper intro - respect - include all
self concept
conflict
non-verbal communication

45. Receiving criticism

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46. Skills that promote relationships with other people.
interpersonal skills
accountability .
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self-discipline (control)

47. We compare our weaknesses with others strengths (causes inferiority)
punctual
Concise
direct comparison
clean up

48. Nonassertive

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49. Same words may be interpreted differently than you meant
language is subjective
professionalism
defensiveness
38%

50. Harmonious and assertive tone
language is symbolic
self awareness
ethics
location - timing - intensity - relationships