Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Making introductions
Why?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
if you have to be right - you won't handle conflict well

2. Evaluations of self worth (how you feel about these qualities)
self esteem
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

3. Not constructive or helpful
handshake - eye contact - introduction - stopping own conversation
negative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

4. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
leadership
punctual
handshake - eye contact - introduction - stopping own conversation

5. The medium that carries the message
channel
direct comparison
constructive
team

6. Background of communication that influences how people interpret the message
ethics
frame of reference
cowardly agression
Why?

7. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)
clear - complete - concise - considerate
talk too much about self - talk too little - interrupt others

8. Stress key words - not confusing or complicated
frame of reference
location - timing - intensity - relationships
communication
Clear

9. Effective communication basics
integrity
7%
Why?
tone - people skills - handshakes - eye contact - keeping everyone involved

10. How is verbal communication both a bridge and a barrier?
mediation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation

11. It takes a lot longer to _____ a relational mess then it does to prevent one
interpersonal skills
clean up
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

12. ABCs for giving directions
assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
clear - complete - concise - considerate

13. Which 2 guidelines for listening would you choose to incorporate more into your listening?
leadership
talk too much about self - talk too little - interrupt others
location - timing - intensity - relationships
be quick to listen and slow to speak - listen to understand

14. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
connotation
cowardly agression

15. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
cross-functional team
assertion
55%

16. What % of communication is language?
empathic listening: listening with a desire to understand
decoding
negative
7%

17. What are the 3 parts to the 'I Statement?'
non-assertion
encoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation

18. Harmonious and assertive tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
worry about location - timing - tone
team

19. Giving criticism

20. What is the healthy listening habit?
channel
empathic listening: listening with a desire to understand
emotional intelligence EQ
reflected appraisal and direct comparison

21. Skills that promote relationships with other people.
non-verbal communication
interpersonal skills
7%
handshake - eye contact - introduction - stopping own conversation

22. Cardinal rule of conflict

23. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
38%
team
language is symbolic
decoding

24. Your ability to understand and manage your own emotions and be sensitive to others emotions
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. Putting up an emotional guard against negative opinion
integrity
defensiveness
discrimination
external noise

26. Your conscious read of others thoughts and feelings
frame of reference
38%
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

27. What you're going through when you're trying to interpret
handshake - eye contact - introduction - stopping own conversation
decoding
interpersonal skills
Concise

28. Handling problems and criticism gracefully and maturely
defensiveness
worry about location - timing - tone
accountability .
professionalism

29. Introducing a new person to a group
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
defensiveness
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

30. Interrupting others
self esteem
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion
Quickest way to break up a conversation

31. An oversimplified and distorted belief about a person or group
message
constructive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype

32. Anything that distracts
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism
clean up

33. Following a strict code of conduct or standard of values
eye contact - extend hand first - offer firm but relaxed grip
direct agression
self esteem
integrity

34. What % of communication is paralanguage?
38%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal
integrity

35. The principles of conduct that govern a group or society
ethics
team
initiative
Concise

36. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information

37. Being on time
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation
reflected appraisal
punctual

38. 4 types of love in the greek language
Concise
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Complete

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
negative
self concept
mediation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

40. What nonverbal symbols are best at communicating?
integrity
professionalism
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all

41. _______________ criticism is presented in a way that can help you learn and grow.
constructive
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation

42. Your message expresses thoughts and feelings clearly and directly w/o making judgements
accountability .
assertion
negative
feedback

43. Be brief and to the point
Concise
integrity
team
tact

44. The unwillingness to express thoughts and feelings in a conflict (you run)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
non-assertion
initiative

45. How conscious you are of your own motivations - thoughts - and feelings
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal and direct comparison
self awareness
non-assertion

46. Considerate
leadership
worry about location - timing - tone
self awareness
indirect communication

47. Aggressive

48. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cowardly agression
discrimination

49. What is the nature of conflict?
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
accountability .
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

50. What question helps you be more aware?
constructive
Why?
noise
leadership