Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Say something behind back






2. Effective communication basics






3. A ________________ can be the difference between understanding and not






4. The intended meaning of the communication sent






5. Stress key words - not confusing or complicated






6. What are the unhealthy listening patterns and habits?






7. What are the different kinds of intimacy?






8. Nonassertive


9. Introducing a new person to a group






10. Your message expresses thoughts and feelings clearly and directly w/o making judgements






11. How is our self concept developed?






12. Anything that distracts






13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






14. ABCs for giving directions






15. Cardinal rule of conflict


16. Conversation killers






17. A group of people from different departments or areas working together.






18. What are the guidelines for listening?


19. Communicating with words






20. Harmonious and assertive tone






21. Not constructive or helpful






22. What are the 3 codes used to express thoughts and feelings?






23. The symbol reflects our understanding (we see a chair we know its a chair)






24. Interrupting others






25. Showing people they are important to you






26. What % of communication is language?






27. Inspiring and influencing others - setting your actions as example - knowing where to go...






28. A listerner's response that tells a sender that the message is understood






29. Awareness of others perceptions of yourself






30. Your ability to understand and manage your own emotions and be sensitive to others emotions






31. The unwillingness to express thoughts and feelings in a conflict (you run)






32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






33. A struggle between 2 or more people






34. Associated meaning






35. 4 types of love in the greek language






36. What question helps you be more aware?






37. Which 2 guidelines for listening would you choose to incorporate more into your listening?






38. Handling problems and criticism gracefully and maturely






39. Having good manners in your dealing with people.






40. The medium that carries the message






41. Same words may be interpreted differently than you meant






42. Willingness to take credit and blame for actions






43. Criticism expressed in a way that threatens the other person (retaliate)






44. Putting message in sending form






45. Hallway






46. Skills that promote relationships with other people.






47. Proper handshake






48. 3 approaches of tone






49. What is the healthy listening habit?






50. Training of oneself; correction or regulation of oneself for improvement