People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. We compare our weaknesses with others strengths (causes inferiority)
channel
worry about location - timing - tone
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison


2. Willingness to take credit and blame for actions
self awareness
self concept
accountability .
constructive


3. Harmonious and assertive tone
ability to read others perceptions of you
non-verbal communication
location - timing - intensity - relationships
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


4. Skills that promote relationships with other people.
Complete
discrimination
integrity
interpersonal skills


5. What are the 3 parts to the 'I Statement?'
eye contact - handshake - proper intro - respect - include all
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is symbolic


6. Handling problems and criticism gracefully and maturely
cross-functional team
professionalism
talk too much about self - talk too little - interrupt others
conflict


7. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is subjective


8. Showing people they are important to you
Quickest way to break up a conversation
frame of reference
eye contact - handshake - proper intro - respect - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


9. Your message expresses thoughts and feelings clearly and directly w/o making judgements
external noise
Why?
7%
assertion


10. Communicating without the use of words
direct agression
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective


11. Conversation killers
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .


12. Self concept that reflects the way we believe others see us
stereotype
feedback
reflected appraisal
message


13. Being on time
punctual
frame of reference
feedback
accountability .


14. Be brief and to the point
clear - complete - concise - considerate
Concise
defensiveness
agressive - nonassertive - assertive


15. Effective communication basics
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
communication


16. Receiving criticism

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17. Factors that shape our frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion


18. Anything that distracts
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
noise
self awareness


19. What % of communication is language?
38%
reflected appraisal and direct comparison
7%
Why?


20. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
leadership
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication


21. How is verbal communication both a bridge and a barrier?
etiquette
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
communication


22. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


23. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
handshake - eye contact - introduction - stopping own conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
non-verbal communication


24. Doing what needs to be done and doing it withou tbeing told
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
self-discipline (control)


25. A ________________ can be the difference between understanding and not
feedback
piece of information
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


26. Cardinal rule of conflict

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27. Giving criticism

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28. Say something behind back
language is symbolic
Why?
external noise
cowardly agression


29. Stress key words - not confusing or complicated
clean up
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
assertion


30. Proper handshake
accountability .
leadership
self-discipline (control)
eye contact - extend hand first - offer firm but relaxed grip


31. 3 approaches of tone
agressive - nonassertive - assertive
ethics
integrity
self esteem


32. Communicating with words
communication
piece of information
verbal
non-verbal communication


33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self esteem
self concept
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


34. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Concise
indirect communication
discrimination
internal noise


35. The intended meaning of the communication sent
communication
empathic listening: listening with a desire to understand
worry about location - timing - tone
message


36. What % of communication is nonverbal?
decoding
55%
interpersonal skills
direct comparison


37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ
location - timing - intensity - relationships
be quick to listen and slow to speak - listen to understand


38. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
encoding
indirect communication
communication
worry about location - timing - tone


39. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion


40. The symbol reflects our understanding (we see a chair we know its a chair)
connotation
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is symbolic


41. What are the guidelines for listening?

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42. What you're going through when you're trying to interpret
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
location - timing - intensity - relationships
decoding


43. An oversimplified and distorted belief about a person or group
Complete
location - timing - intensity - relationships
stereotype
others awareness


44. Interrupting others
leadership
Quickest way to break up a conversation
external noise
self awareness


45. Considerate
worry about location - timing - tone
tone - people skills - respecting others differently
agressive - nonassertive - assertive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


46. Putting message in sending form
constructive
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise


47. Following a strict code of conduct or standard of values
integrity
38%
self-discipline (control)
self concept


48. Basics of tact and courtesy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-verbal communication


49. Associated meaning
tone - people skills - handshakes - eye contact - keeping everyone involved
message
ethics
connotation


50. Aggressive

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