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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A struggle between 2 or more people
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
conflict
etiquette

2. Criticism expressed in a way that threatens the other person (retaliate)
be quick to listen and slow to speak - listen to understand
constructive
decoding
direct agression

3. 3 approaches of tone
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
ethics

4. Awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise
ability to read others perceptions of you

5. Interrupting others
non-verbal communication
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation

6. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
internal noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
non-assertion

7. Hunger
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
age - experiences - money - culture - education - religion
internal noise
emotional intelligence EQ

8. The principles of conduct that govern a group or society
ethics
mediation
38%
non-verbal communication

9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
team
etiquette
assertion
mediation

10. A listerner's response that tells a sender that the message is understood
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback

11. _______________ criticism is presented in a way that can help you learn and grow.
constructive
stereotype
non-verbal communication
self-discipline (control)

12. Communicating without the use of words
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-verbal communication
frame of reference

13. Same words may be interpreted differently than you meant
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
language is subjective

14. What question helps you be more aware?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone
Why?
ethics

15. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
feedback
self concept
direct agression

16. Anything that distracts
negative
self-discipline (control)
professionalism
noise

17. How is our self concept developed?
worry about location - timing - tone
self-discipline (control)
reflected appraisal and direct comparison
indirect communication

18. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
interpersonal skills

19. We compare our weaknesses with others strengths (causes inferiority)
others awareness
cowardly agression
clear - complete - concise - considerate
direct comparison

20. A group of people from different departments or areas working together.
55%
cross-functional team
emotional intelligence EQ
empathic listening: listening with a desire to understand

21. The intended meaning of the communication sent
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
internal noise
message

22. Nonassertive

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23. Factors that shape EQ
punctual
Concise
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

24. Your conscious read of others thoughts and feelings
handshake - eye contact - introduction - stopping own conversation
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others
others awareness

25. Say something behind back
external noise
etiquette
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Considerate
55%
conflict
worry about location - timing - tone
noise

27. Self concept that reflects the way we believe others see us
be quick to listen and slow to speak - listen to understand
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication

28. Inspiring and influencing others - setting your actions as example - knowing where to go...
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is symbolic
direct agression
leadership

29. Receiving criticism

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30. What is the healthy listening habit?
professionalism
worry about location - timing - tone
others awareness
empathic listening: listening with a desire to understand

31. An oversimplified and distorted belief about a person or group
stereotype
external noise
Complete
self concept

32. Which 2 guidelines for listening would you choose to incorporate more into your listening?
punctual
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well

33. Steps to good professional communication
Clear
conflict
handshake - eye contact - introduction - stopping own conversation
assertion

34. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
ethics
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion

35. Doing what needs to be done and doing it withou tbeing told
Clear
initiative
verbal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

36. What are the different kinds of intimacy?
decoding
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Complete

37. Communicating with words
discrimination
self-discipline (control)
verbal
reflected appraisal

38. ABCs for giving directions
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

39. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well

40. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
language is subjective

41. Give whole story - don't leave out info
agressive - nonassertive - assertive
Complete
age - experiences - money - culture - education - religion
self awareness

42. Willingness to take credit and blame for actions
Concise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up
accountability .

43. Cardinal rule of conflict

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44. Background of communication that influences how people interpret the message
frame of reference
internal noise
piece of information
self esteem

45. Effective communication basics
Concise
cowardly agression
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved

46. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
initiative
leadership
self concept

47. Harmonious and assertive tone
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
tone - people skills - respecting others differently

48. Conversation killers
integrity
talk too much about self - talk too little - interrupt others
38%
language is subjective

49. Evaluations of self worth (how you feel about these qualities)
self esteem
punctual
7%
negative

50. Stress key words - not confusing or complicated
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Clear
55%

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