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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating with words
verbal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
Quickest way to break up a conversation
2. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
noise
cowardly agression
38%
3. Anything that distracts
cowardly agression
decoding
noise
agressive - nonassertive - assertive
4. A group of people from different departments or areas working together.
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
discrimination
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
internal noise
6. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
Concise
non-assertion
team
7. Speak to issue w/o raising hostility (you help someone come to a conclusion)
conflict
indirect communication
interpersonal skills
channel
8. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion
conflict
defensiveness
9. Doing what needs to be done and doing it withou tbeing told
external noise
initiative
self concept
language is subjective
10. A ________________ can be the difference between understanding and not
Concise
self esteem
piece of information
communication
11. 4 types of love in the greek language
others awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
12. What are the 3 codes used to express thoughts and feelings?
channel
eye contact - handshake - proper intro - respect - include all
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
13. Showing people they are important to you
message
eye contact - handshake - proper intro - respect - include all
frame of reference
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
14. What % of communication is paralanguage?
frame of reference
punctual
38%
professionalism
15. Stress key words - not confusing or complicated
ability to read others perceptions of you
Clear
Why?
Complete
16. The ability to say and do things in a way that will not offend another person
tact
etiquette
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
17. Giving criticism
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18. Introducing a new person to a group
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
19. Not constructive or helpful
tone - people skills - respecting others differently
negative
7%
be quick to listen and slow to speak - listen to understand
20. What question helps you be more aware?
cross-functional team
communication
Why?
self esteem
21. What % of communication is nonverbal?
empathic listening: listening with a desire to understand
55%
conflict
self esteem
22. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
defensiveness
ability to read others perceptions of you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
23. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
reflected appraisal
conflict
mediation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
24. Interrupting others
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand
Quickest way to break up a conversation
25. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
26. The unwillingness to express thoughts and feelings in a conflict (you run)
stereotype
non-assertion
conflict
encoding
27. A struggle between 2 or more people
age - experiences - money - culture - education - religion
conflict
defensiveness
verbal
28. Being on time
defensiveness
punctual
Concise
eye contact - extend hand first - offer firm but relaxed grip
29. Communicating without the use of words
defensiveness
non-verbal communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
30. Receiving criticism
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31. Associated meaning
verbal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self concept
connotation
32. Willingness to take credit and blame for actions
Quickest way to break up a conversation
accountability .
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
internal noise
33. _______________ criticism is presented in a way that can help you learn and grow.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
34. Hunger
internal noise
non-verbal communication
agressive - nonassertive - assertive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
35. Nonassertive
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36. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Quickest way to break up a conversation
location - timing - intensity - relationships
channel
37. Same words may be interpreted differently than you meant
mediation
language is subjective
encoding
communication
38. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective
channel
39. What you're going through when you're trying to interpret
punctual
decoding
tact
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
40. Proper handshake
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - extend hand first - offer firm but relaxed grip
38%
tact
41. A listerner's response that tells a sender that the message is understood
team
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved
decoding
42. The intended meaning of the communication sent
ethics
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
43. Which 2 guidelines for listening would you choose to incorporate more into your listening?
verbal
Why?
be quick to listen and slow to speak - listen to understand
agressive - nonassertive - assertive
44. How is verbal communication both a bridge and a barrier?
self esteem
channel
reflected appraisal and direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
45. Evaluations of self worth (how you feel about these qualities)
piece of information
Quickest way to break up a conversation
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
46. Awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ability to read others perceptions of you
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
47. Handling problems and criticism gracefully and maturely
channel
professionalism
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
negative
48. Skills that promote relationships with other people.
reflected appraisal
frame of reference
interpersonal skills
external noise
49. How conscious you are of your own motivations - thoughts - and feelings
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self awareness
50. Inspiring and influencing others - setting your actions as example - knowing where to go...
tact
leadership
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive