People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is nonverbal?
team
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%


2. Putting up an emotional guard against negative opinion
defensiveness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
feedback
integrity


3. How is verbal communication both a bridge and a barrier?
defensiveness
55%
Concise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
direct comparison
verbal
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


5. Hunger
be quick to listen and slow to speak - listen to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
internal noise
language is symbolic


6. Say something behind back
mediation
cowardly agression
age - experiences - money - culture - education - religion
defensiveness


7. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


8. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


9. Interrupting others
encoding
Quickest way to break up a conversation
accountability .
feedback


10. Introducing a new person to a group
location - timing - intensity - relationships
self awareness
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


11. We compare our weaknesses with others strengths (causes inferiority)
interpersonal skills
Complete
Quickest way to break up a conversation
direct comparison


12. Considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cowardly agression
worry about location - timing - tone


13. Willingness to take credit and blame for actions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
accountability .
handshake - eye contact - introduction - stopping own conversation


14. Evaluations of self worth (how you feel about these qualities)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38%
self esteem
conflict


15. A ________________ can be the difference between understanding and not
piece of information
negative
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression


16. Not constructive or helpful
internal noise
self concept
negative
message


17. Having good manners in your dealing with people.
mediation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
etiquette


18. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Concise
self awareness
eye contact - extend hand first - offer firm but relaxed grip


19. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
integrity
message


20. What are the 3 codes used to express thoughts and feelings?
agressive - nonassertive - assertive
assertion
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


21. Criticism expressed in a way that threatens the other person (retaliate)
external noise
interpersonal skills
direct agression
age - experiences - money - culture - education - religion


22. Proper handshake
direct agression
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
self esteem


23. A struggle between 2 or more people
conflict
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


24. Communicating without the use of words
assertion
message
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion


25. Communicating with words
Clear
tact
verbal
self-discipline (control)


26. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


28. Stress key words - not confusing or complicated
Clear
integrity
direct comparison
eye contact - extend hand first - offer firm but relaxed grip


29. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
38%
negative
conflict


30. Awareness of others perceptions of yourself
ethics
indirect communication
ability to read others perceptions of you
etiquette


31. Putting message in sending form
eye contact - handshake - proper intro - respect - include all
encoding
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion


32. What is the healthy listening habit?
if you have to be right - you won't handle conflict well
Quickest way to break up a conversation
empathic listening: listening with a desire to understand
decoding


33. What % of communication is paralanguage?
communication
38%
initiative
team


34. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


35. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. How is our self concept developed?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
7%
reflected appraisal and direct comparison


37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
cowardly agression
indirect communication
assertion


38. Associated meaning
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
connotation


39. A listerner's response that tells a sender that the message is understood
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback
direct agression


40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
emotional intelligence EQ
self-discipline (control)
integrity


41. What are the different styles for handling conflict?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion
Quickest way to break up a conversation
Complete


42. It takes a lot longer to _____ a relational mess then it does to prevent one
others awareness
constructive
clean up
team


43. What % of communication is language?
7%
mediation
Quickest way to break up a conversation
internal noise


44. Background of communication that influences how people interpret the message
constructive
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
frame of reference


45. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
38%
emotional intelligence EQ
connotation


46. How conscious you are of your own motivations - thoughts - and feelings
initiative
self awareness
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ


47. Same words may be interpreted differently than you meant
7%
feedback
language is subjective
self concept


48. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
tone - people skills - respecting others differently
self awareness
self concept


49. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
handshake - eye contact - introduction - stopping own conversation
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic