Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Not constructive or helpful
noise
talk too much about self - talk too little - interrupt others
interpersonal skills
negative

2. Basics of tact and courtesy
tone - people skills - respecting others differently
initiative
be quick to listen and slow to speak - listen to understand
clean up

3. Aggressive

4. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self concept
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

5. Your conscious read of others thoughts and feelings
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
self-discipline (control)

6. Giving criticism

7. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Why?
others awareness
worry about location - timing - tone

8. Anything that distracts
handshake - eye contact - introduction - stopping own conversation
noise
empathic listening: listening with a desire to understand
clear - complete - concise - considerate

9. What are the different styles for handling conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding
internal noise
non-assertion - direct agression - cowards agression - indirect communication - assertion

10. The ability to say and do things in a way that will not offend another person
tone - people skills - respecting others differently
tact
encoding
assertion

11. What nonverbal symbols are best at communicating?
location - timing - intensity - relationships
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact
age - experiences - money - culture - education - religion

12. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
leadership
connotation
direct comparison

13. What question helps you be more aware?
Quickest way to break up a conversation
Why?
non-verbal communication
interpersonal skills

14. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
interpersonal skills
team
indirect communication
language is symbolic

15. What are the guidelines for listening?

16. How is our self concept developed?
reflected appraisal and direct comparison
discrimination
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

17. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear
handshake - eye contact - introduction - stopping own conversation
indirect communication

18. What is the healthy listening habit?
mediation
leadership
empathic listening: listening with a desire to understand
team

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self concept
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication

20. What are the 3 parts to the 'I Statement?'
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
noise

21. What % of communication is language?
7%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

22. Harmonious and assertive tone
location - timing - intensity - relationships
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison

23. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
internal noise
non-verbal communication
others awareness

24. Criticism expressed in a way that threatens the other person (retaliate)
language is symbolic
cowardly agression
internal noise
direct agression

25. It takes a lot longer to _____ a relational mess then it does to prevent one
if you have to be right - you won't handle conflict well
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up

26. Which 2 guidelines for listening would you choose to incorporate more into your listening?
frame of reference
7%
reflected appraisal and direct comparison
be quick to listen and slow to speak - listen to understand

27. Having good manners in your dealing with people.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
38%
etiquette

28. What % of communication is nonverbal?
initiative
ability to read others perceptions of you
55%
clear - complete - concise - considerate

29. How conscious you are of your own motivations - thoughts - and feelings
be quick to listen and slow to speak - listen to understand
stereotype
self awareness
message

30. The medium that carries the message
channel
non-assertion
leadership
connotation

31. The unwillingness to express thoughts and feelings in a conflict (you run)
self-discipline (control)
noise
defensiveness
non-assertion

32. Self concept that reflects the way we believe others see us
message
Clear
reflected appraisal
ability to read others perceptions of you

33. Receiving criticism

34. Your ability to understand and manage your own emotions and be sensitive to others emotions
feedback
emotional intelligence EQ
communication
integrity

35. Associated meaning
connotation
7%
be quick to listen and slow to speak - listen to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

36. Background of communication that influences how people interpret the message
conflict
frame of reference
Concise
55%

37. ABCs for giving directions
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel
internal noise

38. Introducing a new person to a group
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
negative
tone - people skills - respecting others differently

39. Communicating without the use of words
stereotype
connotation
non-verbal communication
discrimination

40. What % of communication is paralanguage?
38%
self awareness
non-assertion
professionalism

41. Communicating with words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clear - complete - concise - considerate
verbal
eye contact - handshake - proper intro - respect - include all

42. Following a strict code of conduct or standard of values
communication
mediation
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

43. Cardinal rule of conflict

44. What are the 3 codes used to express thoughts and feelings?
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
38%
decoding

45. Say something behind back
interpersonal skills
piece of information
cowardly agression
handshake - eye contact - introduction - stopping own conversation

46. Proper handshake
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tact
conflict
eye contact - extend hand first - offer firm but relaxed grip

47. Be brief and to the point
55%
ability to read others perceptions of you
Concise
mediation

48. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
leadership
assertion
worry about location - timing - tone

49. Making introductions
external noise
if you have to be right - you won't handle conflict well
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
mediation

50. 3 approaches of tone
constructive
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness