Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What you're going through when you're trying to interpret
decoding
empathic listening: listening with a desire to understand
integrity
piece of information

2. Basics of tact and courtesy
38%
tone - people skills - respecting others differently
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

3. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
defensiveness
Quickest way to break up a conversation

4. 3 approaches of tone
self-discipline (control)
agressive - nonassertive - assertive
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion

5. How conscious you are of your own motivations - thoughts - and feelings
7%
encoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness

6. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

7. Self concept that reflects the way we believe others see us
negative
reflected appraisal
verbal
self-discipline (control)

8. Say something behind back
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
cowardly agression
Why?

9. What % of communication is nonverbal?
location - timing - intensity - relationships
55%
professionalism
constructive

10. The unwillingness to express thoughts and feelings in a conflict (you run)
language is subjective
conflict
punctual
non-assertion

11. Cardinal rule of conflict

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12. _______________ criticism is presented in a way that can help you learn and grow.
cowardly agression
constructive
direct agression
indirect communication

13. Doing what needs to be done and doing it withou tbeing told
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
initiative
decoding

14. How is our self concept developed?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
reflected appraisal and direct comparison
non-verbal communication
be quick to listen and slow to speak - listen to understand

15. Interrupting others
Quickest way to break up a conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all
constructive

16. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct agression
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip

17. What is the healthy listening habit?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
empathic listening: listening with a desire to understand

18. What are the guidelines for listening?

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19. What are the 3 codes used to express thoughts and feelings?
ethics
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

20. Steps to good professional communication
clean up
stereotype
handshake - eye contact - introduction - stopping own conversation
negative

21. Receiving criticism

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22. Inspiring and influencing others - setting your actions as example - knowing where to go...
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ethics
leadership

23. Having good manners in your dealing with people.
etiquette
professionalism
Concise
direct agression

24. Evaluations of self worth (how you feel about these qualities)
defensiveness
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
empathic listening: listening with a desire to understand

25. Be brief and to the point
cowardly agression
Concise
frame of reference
etiquette

26. What are the different styles for handling conflict?
noise
clear - complete - concise - considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

27. What % of communication is paralanguage?
self esteem
feedback
reflected appraisal and direct comparison
38%

28. Background of communication that influences how people interpret the message
eye contact - handshake - proper intro - respect - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

29. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
clean up
communication
feedback
noise

30. Harmonious and assertive tone
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
professionalism
location - timing - intensity - relationships

31. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
indirect communication
team
mediation
Concise

32. A struggle between 2 or more people
stereotype
conflict
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

33. Putting up an emotional guard against negative opinion
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
self awareness

34. Stress key words - not confusing or complicated
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
others awareness
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

35. Anything that distracts
connotation
noise
if you have to be right - you won't handle conflict well
defensiveness

36. ABCs for giving directions
feedback
punctual
clear - complete - concise - considerate
tone - people skills - respecting others differently

37. What nonverbal symbols are best at communicating?
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity

38. Hunger
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
internal noise
38%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

39. Handling problems and criticism gracefully and maturely
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
punctual
accountability .

40. Your conscious read of others thoughts and feelings
Clear
reflected appraisal and direct comparison
agressive - nonassertive - assertive
others awareness

41. Same words may be interpreted differently than you meant
language is subjective
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

42. What are the 3 parts to the 'I Statement?'
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
noise

43. Factors that shape our frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
age - experiences - money - culture - education - religion
assertion

44. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept
self esteem
cross-functional team

45. Communicating without the use of words
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
non-verbal communication

46. Following a strict code of conduct or standard of values
discrimination
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise

47. An oversimplified and distorted belief about a person or group
stereotype
clear - complete - concise - considerate
professionalism
language is subjective

48. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self awareness
others awareness
indirect communication
assertion

49. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

50. Your ability to understand and manage your own emotions and be sensitive to others emotions
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ
interpersonal skills