Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 3 parts to the 'I Statement?'






2. 3 approaches of tone






3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






4. What nonverbal symbols are best at communicating?






5. Harmonious and assertive tone






6. The medium that carries the message






7. Which 2 guidelines for listening would you choose to incorporate more into your listening?






8. What are the unhealthy listening patterns and habits?






9. Nonassertive






10. Same words may be interpreted differently than you meant






11. The ability to say and do things in a way that will not offend another person






12. Communicating with words






13. 4 types of love in the greek language






14. The principles of conduct that govern a group or society






15. Basics of tact and courtesy






16. Giving criticism






17. What % of communication is language?






18. How is verbal communication both a bridge and a barrier?






19. Skills that promote relationships with other people.






20. What question helps you be more aware?






21. Factors that shape our frame of reference






22. What is the nature of conflict?






23. Doing what needs to be done and doing it withou tbeing told






24. Evaluations of self worth (how you feel about these qualities)






25. Proper handshake






26. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






27. Conversation killers






28. The symbol reflects our understanding (we see a chair we know its a chair)






29. Steps to good professional communication






30. What is the healthy listening habit?






31. Following a strict code of conduct or standard of values






32. Being on time






33. Considerate






34. How conscious you are of your own motivations - thoughts - and feelings






35. Factors that shape EQ






36. Anything that distracts






37. Your message expresses thoughts and feelings clearly and directly w/o making judgements






38. What are the 3 codes used to express thoughts and feelings?






39. A group of people from different departments or areas working together.






40. Hunger






41. Putting up an emotional guard against negative opinion






42. A struggle between 2 or more people






43. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






44. Background of communication that influences how people interpret the message






45. How is our self concept developed?






46. Effective communication basics






47. Aggressive






48. What are the guidelines for listening?






49. Having good manners in your dealing with people.






50. What you're going through when you're trying to interpret