Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Factors that shape our frame of reference






2. What nonverbal symbols are best at communicating?






3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






4. Conversation killers






5. Proper handshake






6. Give whole story - don't leave out info






7. Effective communication basics






8. Considerate






9. Interrupting others






10. Your conscious read of others thoughts and feelings






11. Showing people they are important to you






12. 3 approaches of tone






13. What are the guidelines for listening?

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14. Background of communication that influences how people interpret the message






15. Your ability to understand and manage your own emotions and be sensitive to others emotions






16. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






17. Following a strict code of conduct or standard of values






18. Which 2 guidelines for listening would you choose to incorporate more into your listening?






19. A listerner's response that tells a sender that the message is understood






20. Steps to good professional communication






21. Associated meaning






22. Hunger






23. Putting message in sending form






24. Communicating without the use of words






25. Giving criticism

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26. Not constructive or helpful






27. The unwillingness to express thoughts and feelings in a conflict (you run)






28. Receiving criticism

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29. Criticism expressed in a way that threatens the other person (retaliate)






30. What you're going through when you're trying to interpret






31. Speak to issue w/o raising hostility (you help someone come to a conclusion)






32. A ________________ can be the difference between understanding and not






33. Basics of tact and courtesy






34. The symbol reflects our understanding (we see a chair we know its a chair)






35. What are the 3 parts to the 'I Statement?'






36. Harmonious and assertive tone






37. The intended meaning of the communication sent






38. What question helps you be more aware?






39. We compare our weaknesses with others strengths (causes inferiority)






40. Putting up an emotional guard against negative opinion






41. Inspiring and influencing others - setting your actions as example - knowing where to go...






42. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






43. A group of people from different departments or areas working together.






44. How is our self concept developed?






45. Be brief and to the point






46. Introducing a new person to a group






47. Handling problems and criticism gracefully and maturely






48. Nonassertive

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49. What are the 3 codes used to express thoughts and feelings?






50. ABCs for giving directions