Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
direct comparison
7%
if you have to be right - you won't handle conflict well

2. The unwillingness to express thoughts and feelings in a conflict (you run)
language is subjective
38%
if you have to be right - you won't handle conflict well
non-assertion

3. Receiving criticism

4. Which 2 guidelines for listening would you choose to incorporate more into your listening?
discrimination
language is subjective
channel
be quick to listen and slow to speak - listen to understand

5. Harmonious and assertive tone
self awareness
direct comparison
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion

6. What % of communication is nonverbal?
55%
clear - complete - concise - considerate
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

7. Following a strict code of conduct or standard of values
integrity
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38%
emotional intelligence EQ

8. Effective communication basics
location - timing - intensity - relationships
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved
ethics

9. Awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
cowardly agression
ability to read others perceptions of you
talk too much about self - talk too little - interrupt others

10. Handling problems and criticism gracefully and maturely
professionalism
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
accountability .

11. What % of communication is language?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
conflict
clear - complete - concise - considerate
7%

12. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
clean up
internal noise
38%
discrimination

13. Hunger
clear - complete - concise - considerate
internal noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
7%

14. What are the guidelines for listening?

15. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
reflected appraisal and direct comparison
emotional intelligence EQ
self concept
empathic listening: listening with a desire to understand

16. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
direct comparison
etiquette
emotional intelligence EQ

17. Stress key words - not confusing or complicated
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Clear
clear - complete - concise - considerate

18. An oversimplified and distorted belief about a person or group
tact
professionalism
worry about location - timing - tone
stereotype

19. How is our self concept developed?
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
team

20. Not constructive or helpful
internal noise
negative
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

21. Hallway
external noise
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

22. Give whole story - don't leave out info
tact
Complete
emotional intelligence EQ
frame of reference

23. What % of communication is paralanguage?
38%
frame of reference
verbal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

24. Putting up an emotional guard against negative opinion
accountability .
defensiveness
non-verbal communication
agressive - nonassertive - assertive

25. Basics of tact and courtesy
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
cross-functional team

26. Anything that distracts
talk too much about self - talk too little - interrupt others
constructive
discrimination
noise

27. Say something behind back
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
piece of information
cowardly agression

28. Communicating without the use of words
non-verbal communication
piece of information
55%
verbal

29. We compare our weaknesses with others strengths (causes inferiority)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships
reflected appraisal and direct comparison
direct comparison

30. Aggressive

31. What are the 3 codes used to express thoughts and feelings?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cowardly agression

32. Communicating with words
empathic listening: listening with a desire to understand
punctual
verbal
eye contact - extend hand first - offer firm but relaxed grip

33. Being on time
punctual
etiquette
professionalism
channel

34. Showing people they are important to you
communication
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all

35. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
negative
mediation

36. Cardinal rule of conflict

37. What are the different styles for handling conflict?
message
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
cross-functional team

38. Willingness to take credit and blame for actions
accountability .
38%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message

39. What are the 3 parts to the 'I Statement?'
ethics
Concise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference

40. Skills that promote relationships with other people.
encoding
mediation
interpersonal skills
tact

41. Interrupting others
connotation
tone - people skills - respecting others differently
feedback
Quickest way to break up a conversation

42. Putting message in sending form
channel
location - timing - intensity - relationships
encoding
clear - complete - concise - considerate

43. Inspiring and influencing others - setting your actions as example - knowing where to go...
tact
etiquette
agressive - nonassertive - assertive
leadership

44. Giving criticism

45. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-verbal communication
indirect communication
etiquette
handshake - eye contact - introduction - stopping own conversation

46. Doing what needs to be done and doing it withou tbeing told
initiative
tact
connotation
agressive - nonassertive - assertive

47. What are the different kinds of intimacy?
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Why?

48. What question helps you be more aware?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Why?

49. Having good manners in your dealing with people.
Complete
etiquette
ethics
piece of information

50. Your ability to understand and manage your own emotions and be sensitive to others emotions
defensiveness
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care