Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _______________ criticism is presented in a way that can help you learn and grow.






2. What is the nature of conflict?






3. Associated meaning






4. Criticism expressed in a way that threatens the other person (retaliate)






5. Be brief and to the point






6. Give whole story - don't leave out info






7. Hunger






8. Receiving criticism

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9. The unwillingness to express thoughts and feelings in a conflict (you run)






10. 3 approaches of tone






11. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






12. Considerate






13. What are the unhealthy listening patterns and habits?






14. Doing what needs to be done and doing it withou tbeing told






15. Stress key words - not confusing or complicated






16. Following a strict code of conduct or standard of values






17. What % of communication is language?






18. What are the different styles for handling conflict?






19. Willingness to take credit and blame for actions






20. Conversation killers






21. The medium that carries the message






22. A ________________ can be the difference between understanding and not






23. A listerner's response that tells a sender that the message is understood






24. We compare our weaknesses with others strengths (causes inferiority)






25. Not constructive or helpful






26. The symbol reflects our understanding (we see a chair we know its a chair)






27. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






28. Being on time






29. Hallway






30. The ability to say and do things in a way that will not offend another person






31. The principles of conduct that govern a group or society






32. A group of people from different departments or areas working together.






33. Putting message in sending form






34. Handling problems and criticism gracefully and maturely






35. Harmonious and assertive tone






36. Interrupting others






37. Aggressive

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38. Nonassertive

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39. Factors that shape our frame of reference






40. Training of oneself; correction or regulation of oneself for improvement






41. Skills that promote relationships with other people.






42. Which 2 guidelines for listening would you choose to incorporate more into your listening?






43. 4 types of love in the greek language






44. Your message expresses thoughts and feelings clearly and directly w/o making judgements






45. What you're going through when you're trying to interpret






46. A struggle between 2 or more people






47. What % of communication is nonverbal?






48. Effective communication basics






49. Basics of tact and courtesy






50. Inspiring and influencing others - setting your actions as example - knowing where to go...