Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the unhealthy listening patterns and habits?






2. Doing what needs to be done and doing it withou tbeing told






3. Speak to issue w/o raising hostility (you help someone come to a conclusion)






4. What % of communication is language?






5. Effective communication basics






6. Your conscious read of others thoughts and feelings






7. Not constructive or helpful






8. It takes a lot longer to _____ a relational mess then it does to prevent one






9. What are the 3 parts to the 'I Statement?'






10. A group of people from different departments or areas working together.






11. _______________ criticism is presented in a way that can help you learn and grow.






12. Putting up an emotional guard against negative opinion






13. Stress key words - not confusing or complicated






14. 3 approaches of tone






15. What question helps you be more aware?






16. Which 2 guidelines for listening would you choose to incorporate more into your listening?






17. Background of communication that influences how people interpret the message






18. Proper handshake






19. Harmonious and assertive tone






20. How is verbal communication both a bridge and a barrier?






21. We compare our weaknesses with others strengths (causes inferiority)






22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






23. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






24. Communicating with words






25. Introducing a new person to a group






26. Inspiring and influencing others - setting your actions as example - knowing where to go...






27. Factors that shape EQ






28. What % of communication is paralanguage?






29. Being on time






30. Self concept that reflects the way we believe others see us






31. Putting message in sending form






32. ABCs for giving directions






33. Communicating without the use of words






34. Anything that distracts






35. Nonassertive

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36. Evaluations of self worth (how you feel about these qualities)






37. Cardinal rule of conflict

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38. Give whole story - don't leave out info






39. Criticism expressed in a way that threatens the other person (retaliate)






40. What is the nature of conflict?






41. What nonverbal symbols are best at communicating?






42. Considerate






43. The ability to say and do things in a way that will not offend another person






44. Say something behind back






45. Awareness of others perceptions of yourself






46. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






47. How is our self concept developed?






48. A listerner's response that tells a sender that the message is understood






49. The unwillingness to express thoughts and feelings in a conflict (you run)






50. A struggle between 2 or more people