Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Be brief and to the point
stereotype
team
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

2. Basics of tact and courtesy
direct agression
encoding
tone - people skills - respecting others differently
emotional intelligence EQ

3. How conscious you are of your own motivations - thoughts - and feelings
self awareness
self esteem
verbal
mediation

4. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
interpersonal skills
tact
talk too much about self - talk too little - interrupt others

5. What % of communication is language?
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you

6. A ________________ can be the difference between understanding and not
cross-functional team
integrity
empathic listening: listening with a desire to understand
piece of information

7. Not constructive or helpful
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel
feedback
negative

8. What are the 3 parts to the 'I Statement?'
noise
etiquette
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
channel

9. Training of oneself; correction or regulation of oneself for improvement
Complete
self-discipline (control)
eye contact - handshake - proper intro - respect - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

10. Conversation killers
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
mediation
constructive
talk too much about self - talk too little - interrupt others

11. What % of communication is nonverbal?
others awareness
communication
55%
team

12. What nonverbal symbols are best at communicating?
eye contact - extend hand first - offer firm but relaxed grip
Concise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

13. Communicating without the use of words
piece of information
non-assertion
non-verbal communication
age - experiences - money - culture - education - religion

14. _______________ criticism is presented in a way that can help you learn and grow.
piece of information
constructive
indirect communication
conflict

15. Having good manners in your dealing with people.
etiquette
internal noise
language is symbolic
self-discipline (control)

16. Proper handshake
defensiveness
external noise
eye contact - extend hand first - offer firm but relaxed grip
clean up

17. Receiving criticism

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18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
direct comparison
Clear
indirect communication

19. The principles of conduct that govern a group or society
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip
ethics
self esteem

20. What you're going through when you're trying to interpret
encoding
decoding
integrity
self-discipline (control)

21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
etiquette
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
discrimination

22. The intended meaning of the communication sent
message
direct comparison
interpersonal skills
Complete

23. Giving criticism

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24. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative
communication

25. Nonassertive

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26. What is the nature of conflict?
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
leadership

27. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
cross-functional team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

28. What are the different kinds of intimacy?
age - experiences - money - culture - education - religion
defensiveness
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

29. Communicating with words
clean up
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

30. Your conscious read of others thoughts and feelings
connotation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
others awareness

31. Showing people they are important to you
direct agression
eye contact - handshake - proper intro - respect - include all
ability to read others perceptions of you
Complete

32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
noise
self concept
feedback
clear - complete - concise - considerate

33. Self concept that reflects the way we believe others see us
mediation
punctual
conflict
reflected appraisal

34. Putting message in sending form
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
eye contact - extend hand first - offer firm but relaxed grip
encoding

35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
agressive - nonassertive - assertive

36. What are the unhealthy listening patterns and habits?
defensiveness
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise
clear - complete - concise - considerate

38. Harmonious and assertive tone
accountability .
location - timing - intensity - relationships
emotional intelligence EQ
indirect communication

39. Handling problems and criticism gracefully and maturely
professionalism
piece of information
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

40. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
language is subjective
discrimination
encoding

41. The ability to say and do things in a way that will not offend another person
tact
empathic listening: listening with a desire to understand
accountability .
defensiveness

42. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
mediation
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

43. A listerner's response that tells a sender that the message is understood
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
feedback
reflected appraisal
ability to read others perceptions of you

44. Cardinal rule of conflict

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45. Awareness of others perceptions of yourself
stereotype
clean up
ability to read others perceptions of you
self-discipline (control)

46. What are the 3 codes used to express thoughts and feelings?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. Stress key words - not confusing or complicated
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team
tact

48. Hunger
leadership
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
initiative
internal noise

49. Same words may be interpreted differently than you meant
stereotype
language is subjective
message
eye contact - extend hand first - offer firm but relaxed grip

50. What question helps you be more aware?
Why?
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments