Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the healthy listening habit?






2. Cardinal rule of conflict


3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






4. What nonverbal symbols are best at communicating?






5. Receiving criticism


6. Be brief and to the point






7. What question helps you be more aware?






8. Steps to good professional communication






9. Willingness to take credit and blame for actions






10. What are the different kinds of intimacy?






11. Basics of tact and courtesy






12. Doing what needs to be done and doing it withou tbeing told






13. Following a strict code of conduct or standard of values






14. Your ability to understand and manage your own emotions and be sensitive to others emotions






15. _______________ criticism is presented in a way that can help you learn and grow.






16. A listerner's response that tells a sender that the message is understood






17. Criticism expressed in a way that threatens the other person (retaliate)






18. Stress key words - not confusing or complicated






19. What are the 3 codes used to express thoughts and feelings?






20. A ________________ can be the difference between understanding and not






21. The ability to say and do things in a way that will not offend another person






22. ABCs for giving directions






23. Aggressive


24. Background of communication that influences how people interpret the message






25. What are the unhealthy listening patterns and habits?






26. Skills that promote relationships with other people.






27. What % of communication is paralanguage?






28. Putting message in sending form






29. Giving criticism


30. We compare our weaknesses with others strengths (causes inferiority)






31. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






32. Nonassertive


33. What are the 3 parts to the 'I Statement?'






34. Give whole story - don't leave out info






35. Same words may be interpreted differently than you meant






36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






37. What are the different styles for handling conflict?






38. Speak to issue w/o raising hostility (you help someone come to a conclusion)






39. The medium that carries the message






40. How conscious you are of your own motivations - thoughts - and feelings






41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






42. What are the guidelines for listening?


43. Considerate






44. It takes a lot longer to _____ a relational mess then it does to prevent one






45. Not constructive or helpful






46. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






47. How is verbal communication both a bridge and a barrier?






48. Hunger






49. Self concept that reflects the way we believe others see us






50. A group of people from different departments or areas working together.