Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self awareness
leadership
noise

2. A struggle between 2 or more people
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
conflict
self awareness

3. Putting up an emotional guard against negative opinion
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ethics
tone - people skills - respecting others differently

4. What are the unhealthy listening patterns and habits?
Clear
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
external noise

5. 3 approaches of tone
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
agressive - nonassertive - assertive

6. What % of communication is language?
etiquette
tone - people skills - respecting others differently
encoding
7%

7. Receiving criticism

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8. Give whole story - don't leave out info
ethics
emotional intelligence EQ
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

9. Considerate
self esteem
Complete
38%
worry about location - timing - tone

10. Your conscious read of others thoughts and feelings
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem

11. The symbol reflects our understanding (we see a chair we know its a chair)
non-verbal communication
talk too much about self - talk too little - interrupt others
ethics
language is symbolic

12. How is verbal communication both a bridge and a barrier?
negative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
internal noise

13. What are the 3 codes used to express thoughts and feelings?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

14. Doing what needs to be done and doing it withou tbeing told
initiative
reflected appraisal and direct comparison
language is subjective
frame of reference

15. _______________ criticism is presented in a way that can help you learn and grow.
indirect communication
constructive
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

16. Being on time
punctual
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

17. Awareness of others perceptions of yourself
etiquette
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self concept
ability to read others perceptions of you

18. Showing people they are important to you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
constructive
eye contact - handshake - proper intro - respect - include all

19. Training of oneself; correction or regulation of oneself for improvement
Concise
clean up
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
frame of reference
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
emotional intelligence EQ
communication

21. Same words may be interpreted differently than you meant
language is subjective
Why?
eye contact - extend hand first - offer firm but relaxed grip
internal noise

22. Handling problems and criticism gracefully and maturely
ability to read others perceptions of you
clear - complete - concise - considerate
professionalism
non-assertion

23. Criticism expressed in a way that threatens the other person (retaliate)
message
direct agression
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion

24. What are the guidelines for listening?

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25. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
talk too much about self - talk too little - interrupt others
team
defensiveness
noise

26. The ability to say and do things in a way that will not offend another person
leadership
others awareness
piece of information
tact

27. Cardinal rule of conflict

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28. Anything that distracts
tone - people skills - handshakes - eye contact - keeping everyone involved
language is subjective
noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

29. Communicating without the use of words
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up
empathic listening: listening with a desire to understand

30. Factors that shape our frame of reference
clear - complete - concise - considerate
assertion
age - experiences - money - culture - education - religion
channel

31. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Quickest way to break up a conversation
assertion
7%
indirect communication

32. A listerner's response that tells a sender that the message is understood
feedback
if you have to be right - you won't handle conflict well
communication
reflected appraisal

33. Say something behind back
cowardly agression
stereotype
piece of information
language is subjective

34. How is our self concept developed?
self esteem
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
constructive
reflected appraisal and direct comparison

35. What % of communication is paralanguage?
connotation
38%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self concept

36. Hunger
etiquette
internal noise
frame of reference
team

37. Factors that shape EQ
others awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete
language is subjective

38. Harmonious and assertive tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion

39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
direct comparison

40. Conversation killers
defensiveness
frame of reference
self-discipline (control)
talk too much about self - talk too little - interrupt others

41. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
Quickest way to break up a conversation

42. Effective communication basics
38%
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual
team

43. Background of communication that influences how people interpret the message
reflected appraisal and direct comparison
punctual
frame of reference
Why?

44. What question helps you be more aware?
Why?
conflict
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

45. What you're going through when you're trying to interpret
decoding
agressive - nonassertive - assertive
noise
encoding

46. Making introductions
professionalism
talk too much about self - talk too little - interrupt others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
initiative

47. Your ability to understand and manage your own emotions and be sensitive to others emotions
verbal
38%
Complete
emotional intelligence EQ

48. Aggressive

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49. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
tact
punctual
professionalism

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
38%
discrimination
tone - people skills - respecting others differently
cross-functional team