Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your conscious read of others thoughts and feelings
self concept
stereotype
if you have to be right - you won't handle conflict well
others awareness

2. Training of oneself; correction or regulation of oneself for improvement
handshake - eye contact - introduction - stopping own conversation
connotation
self-discipline (control)
verbal

3. A listerner's response that tells a sender that the message is understood
language is subjective
feedback
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication

4. Communicating without the use of words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-verbal communication
encoding
connotation

5. Handling problems and criticism gracefully and maturely
self-discipline (control)
worry about location - timing - tone
self esteem
professionalism

6. Aggressive

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7. What is the healthy listening habit?
reflected appraisal
professionalism
empathic listening: listening with a desire to understand
emotional intelligence EQ

8. Showing people they are important to you
direct comparison
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

9. Background of communication that influences how people interpret the message
frame of reference
clean up
talk too much about self - talk too little - interrupt others
others awareness

10. A struggle between 2 or more people
Concise
conflict
feedback
tact

11. What nonverbal symbols are best at communicating?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
piece of information
Complete

12. What are the 3 parts to the 'I Statement?'
conflict
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal
discrimination

13. 3 approaches of tone
external noise
connotation
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion

14. A group of people from different departments or areas working together.
cross-functional team
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
encoding

15. Be brief and to the point
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved
Concise

16. Nonassertive

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17. Giving criticism

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18. Harmonious and assertive tone
Concise
professionalism
reflected appraisal and direct comparison
location - timing - intensity - relationships

19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
communication
constructive
handshake - eye contact - introduction - stopping own conversation
self concept

20. Communicating with words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback
language is symbolic
verbal

21. A ________________ can be the difference between understanding and not
worry about location - timing - tone
conflict
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

22. An oversimplified and distorted belief about a person or group
handshake - eye contact - introduction - stopping own conversation
empathic listening: listening with a desire to understand
Why?
stereotype

23. Anything that distracts
channel
55%
worry about location - timing - tone
noise

24. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
self concept
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is symbolic

25. Skills that promote relationships with other people.
self-discipline (control)
feedback
interpersonal skills
worry about location - timing - tone

26. How conscious you are of your own motivations - thoughts - and feelings
self awareness
self-discipline (control)
Concise
eye contact - extend hand first - offer firm but relaxed grip

27. Basics of tact and courtesy
self awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently

28. Being on time
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
punctual
reflected appraisal
clear - complete - concise - considerate

29. Criticism expressed in a way that threatens the other person (retaliate)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
direct agression

30. Hunger
integrity
internal noise
language is subjective
accountability .

31. What are the unhealthy listening patterns and habits?
age - experiences - money - culture - education - religion
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
location - timing - intensity - relationships

32. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
self-discipline (control)
eye contact - handshake - proper intro - respect - include all

33. Evaluations of self worth (how you feel about these qualities)
non-verbal communication
Quickest way to break up a conversation
worry about location - timing - tone
self esteem

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - extend hand first - offer firm but relaxed grip
etiquette
team
self-discipline (control)

35. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

36. Cardinal rule of conflict

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37. Awareness of others perceptions of yourself
be quick to listen and slow to speak - listen to understand
ability to read others perceptions of you
encoding
clear - complete - concise - considerate

38. 4 types of love in the greek language
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion

39. Say something behind back
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear
others awareness

40. Give whole story - don't leave out info
indirect communication
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Complete

41. _______________ criticism is presented in a way that can help you learn and grow.
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
age - experiences - money - culture - education - religion
constructive

42. The unwillingness to express thoughts and feelings in a conflict (you run)
etiquette
non-assertion
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

43. Putting message in sending form
self awareness
encoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

44. It takes a lot longer to _____ a relational mess then it does to prevent one
others awareness
ethics
clean up
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

45. Having good manners in your dealing with people.
stereotype
interpersonal skills
others awareness
etiquette

46. What % of communication is nonverbal?
55%
etiquette
accountability .
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

47. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
be quick to listen and slow to speak - listen to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison

48. The principles of conduct that govern a group or society
mediation
ethics
be quick to listen and slow to speak - listen to understand
negative

49. Interrupting others
self awareness
assertion
direct comparison
Quickest way to break up a conversation

50. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
connotation