People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Having good manners in your dealing with people.
etiquette
ability to read others perceptions of you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
connotation


2. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


3. Skills that promote relationships with other people.
interpersonal skills
38%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


4. Not constructive or helpful
interpersonal skills
negative
self concept
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


5. What is the healthy listening habit?
empathic listening: listening with a desire to understand
cross-functional team
emotional intelligence EQ
stereotype


6. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
decoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - handshake - proper intro - respect - include all


7. 3 approaches of tone
agressive - nonassertive - assertive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
noise
tone - people skills - handshakes - eye contact - keeping everyone involved


8. ABCs for giving directions
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
conflict


9. Effective communication basics
if you have to be right - you won't handle conflict well
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
decoding


10. Putting message in sending form
encoding
integrity
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


11. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


12. What you're going through when you're trying to interpret
non-assertion
decoding
mediation
internal noise


13. A group of people from different departments or areas working together.
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
defensiveness
cross-functional team


14. Criticism expressed in a way that threatens the other person (retaliate)
self esteem
punctual
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


15. Awareness of others perceptions of yourself
ability to read others perceptions of you
assertion
stereotype
clean up


16. What are the 3 parts to the 'I Statement?'
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - respecting others differently
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise


17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
negative
internal noise
worry about location - timing - tone
team


18. Inspiring and influencing others - setting your actions as example - knowing where to go...
if you have to be right - you won't handle conflict well
leadership
discrimination
7%


19. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
clear - complete - concise - considerate
Clear
language is symbolic
self concept


21. Anything that distracts
noise
agressive - nonassertive - assertive
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


22. Associated meaning
conflict
clean up
clear - complete - concise - considerate
connotation


23. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination


24. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


25. Willingness to take credit and blame for actions
accountability .
verbal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics


26. Say something behind back
eye contact - handshake - proper intro - respect - include all
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
location - timing - intensity - relationships


27. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal and direct comparison
self-discipline (control)
ability to read others perceptions of you


28. Showing people they are important to you
interpersonal skills
direct agression
eye contact - handshake - proper intro - respect - include all
constructive


29. A listerner's response that tells a sender that the message is understood
language is subjective
direct agression
message
feedback


30. What % of communication is nonverbal?
conflict
reflected appraisal and direct comparison
stereotype
55%


31. What are the different kinds of intimacy?
handshake - eye contact - introduction - stopping own conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


32. Background of communication that influences how people interpret the message
55%
frame of reference
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


33. Harmonious and assertive tone
location - timing - intensity - relationships
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
professionalism


34. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Concise
eye contact - extend hand first - offer firm but relaxed grip
communication
self esteem


35. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. _______________ criticism is presented in a way that can help you learn and grow.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
noise
team
constructive


37. Your ability to understand and manage your own emotions and be sensitive to others emotions
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
connotation
emotional intelligence EQ


38. What are the different styles for handling conflict?
language is symbolic
self awareness
Concise
non-assertion - direct agression - cowards agression - indirect communication - assertion


39. Interrupting others
Why?
Quickest way to break up a conversation
tone - people skills - respecting others differently
emotional intelligence EQ


40. A struggle between 2 or more people
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ
agressive - nonassertive - assertive
conflict


41. Hunger
internal noise
tone - people skills - respecting others differently
mediation
decoding


42. The intended meaning of the communication sent
message
team
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


43. Conversation killers
if you have to be right - you won't handle conflict well
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
talk too much about self - talk too little - interrupt others


44. We compare our weaknesses with others strengths (causes inferiority)
constructive
direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication


45. Basics of tact and courtesy
communication
leadership
language is symbolic
tone - people skills - respecting others differently


46. Factors that shape our frame of reference
ethics
language is subjective
age - experiences - money - culture - education - religion
Concise


47. What is the nature of conflict?
7%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


48. The medium that carries the message
38%
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
piece of information


49. An oversimplified and distorted belief about a person or group
stereotype
55%
self-discipline (control)
assertion


50. What are the 3 codes used to express thoughts and feelings?
feedback
cowardly agression
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)