Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
initiative

2. Interrupting others
connotation
channel
leadership
Quickest way to break up a conversation

3. 3 approaches of tone
piece of information
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

4. The principles of conduct that govern a group or society
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
constructive
ethics

5. It takes a lot longer to _____ a relational mess then it does to prevent one
age - experiences - money - culture - education - religion
language is symbolic
clean up
clear - complete - concise - considerate

6. Willingness to take credit and blame for actions
self esteem
accountability .
punctual
clean up

7. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

8. The ability to say and do things in a way that will not offend another person
eye contact - handshake - proper intro - respect - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
7%

9. Factors that shape our frame of reference
discrimination
internal noise
cross-functional team
age - experiences - money - culture - education - religion

10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stereotype

11. A ________________ can be the difference between understanding and not
piece of information
accountability .
eye contact - extend hand first - offer firm but relaxed grip
communication

12. Steps to good professional communication
self esteem
handshake - eye contact - introduction - stopping own conversation
punctual
internal noise

13. Inspiring and influencing others - setting your actions as example - knowing where to go...
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

14. Having good manners in your dealing with people.
etiquette
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up
internal noise

15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Clear
communication
assertion
age - experiences - money - culture - education - religion

16. Awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
professionalism
discrimination
ability to read others perceptions of you

17. A struggle between 2 or more people
conflict
mediation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination

18. What is the healthy listening habit?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
encoding
message
empathic listening: listening with a desire to understand

19. Speak to issue w/o raising hostility (you help someone come to a conclusion)
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
indirect communication
reflected appraisal and direct comparison

20. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
internal noise
discrimination
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison

21. Your conscious read of others thoughts and feelings
conflict
worry about location - timing - tone
direct agression
others awareness

22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
defensiveness
communication
reflected appraisal and direct comparison
integrity

23. Conversation killers
cross-functional team
talk too much about self - talk too little - interrupt others
self esteem
interpersonal skills

24. Not constructive or helpful
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
negative
external noise

25. What question helps you be more aware?
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Why?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

26. An oversimplified and distorted belief about a person or group
stereotype
worry about location - timing - tone
connotation
Complete

27. Your ability to understand and manage your own emotions and be sensitive to others emotions
Complete
if you have to be right - you won't handle conflict well
emotional intelligence EQ
etiquette

28. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

29. Say something behind back
frame of reference
leadership
cowardly agression
indirect communication

30. Background of communication that influences how people interpret the message
frame of reference
initiative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion

31. Hallway
assertion
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

32. Considerate
self-discipline (control)
worry about location - timing - tone
punctual
Why?

33. How is our self concept developed?
Why?
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison

34. ABCs for giving directions
cowardly agression
integrity
self-discipline (control)
clear - complete - concise - considerate

35. What are the unhealthy listening patterns and habits?
eye contact - extend hand first - offer firm but relaxed grip
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion - direct agression - cowards agression - indirect communication - assertion
encoding

36. Proper handshake
language is subjective
agressive - nonassertive - assertive
reflected appraisal
eye contact - extend hand first - offer firm but relaxed grip

37. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
etiquette
ability to read others perceptions of you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

38. What are the 3 codes used to express thoughts and feelings?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

39. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

40. Give whole story - don't leave out info
Complete
communication
initiative
self esteem

41. The medium that carries the message
non-verbal communication
clean up
channel
self concept

42. Handling problems and criticism gracefully and maturely
assertion
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism

43. Stress key words - not confusing or complicated
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
Clear
channel

44. The intended meaning of the communication sent
handshake - eye contact - introduction - stopping own conversation
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise

45. What are the different styles for handling conflict?
self concept
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion

46. Effective communication basics
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding

47. Same words may be interpreted differently than you meant
language is subjective
message
mediation
piece of information

48. Harmonious and assertive tone
Complete
location - timing - intensity - relationships
Quickest way to break up a conversation
self esteem

49. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

50. A group of people from different departments or areas working together.
eye contact - handshake - proper intro - respect - include all
cross-functional team
empathic listening: listening with a desire to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

People Skills

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests