Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Hallway
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Why?

2. How is verbal communication both a bridge and a barrier?
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal and direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

3. What are the 3 parts to the 'I Statement?'
if you have to be right - you won't handle conflict well
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
feedback

4. Making introductions
self concept
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. Showing people they are important to you
language is symbolic
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison
eye contact - handshake - proper intro - respect - include all

6. An oversimplified and distorted belief about a person or group
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
conflict
location - timing - intensity - relationships

7. How is our self concept developed?
integrity
emotional intelligence EQ
reflected appraisal and direct comparison
defensiveness

8. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
indirect communication
communication
talk too much about self - talk too little - interrupt others

9. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

10. Effective communication basics
be quick to listen and slow to speak - listen to understand
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved

11. Nonassertive

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12. _______________ criticism is presented in a way that can help you learn and grow.
constructive
professionalism
eye contact - handshake - proper intro - respect - include all
Why?

13. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
initiative
self esteem

14. Inspiring and influencing others - setting your actions as example - knowing where to go...
if you have to be right - you won't handle conflict well
leadership
clear - complete - concise - considerate
cross-functional team

15. The medium that carries the message
Complete
channel
frame of reference
defensiveness

16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
internal noise
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others

17. ABCs for giving directions
etiquette
clear - complete - concise - considerate
language is symbolic
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

18. Following a strict code of conduct or standard of values
constructive
eye contact - handshake - proper intro - respect - include all
integrity
clear - complete - concise - considerate

19. Communicating without the use of words
self esteem
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
reflected appraisal and direct comparison

20. Communicating with words
piece of information
verbal
accountability .
clear - complete - concise - considerate

21. The ability to say and do things in a way that will not offend another person
empathic listening: listening with a desire to understand
tact
be quick to listen and slow to speak - listen to understand
7%

22. Which 2 guidelines for listening would you choose to incorporate more into your listening?
channel
be quick to listen and slow to speak - listen to understand
55%
tone - people skills - handshakes - eye contact - keeping everyone involved

23. The principles of conduct that govern a group or society
ability to read others perceptions of you
ethics
integrity
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

24. How conscious you are of your own motivations - thoughts - and feelings
self awareness
external noise
clear - complete - concise - considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion

25. The unwillingness to express thoughts and feelings in a conflict (you run)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
non-assertion

26. Receiving criticism

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27. The symbol reflects our understanding (we see a chair we know its a chair)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
7%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is symbolic

28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
noise
language is subjective
be quick to listen and slow to speak - listen to understand
mediation

29. Putting up an emotional guard against negative opinion
defensiveness
language is subjective
be quick to listen and slow to speak - listen to understand
professionalism

30. Give whole story - don't leave out info
reflected appraisal
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Complete

31. Your ability to understand and manage your own emotions and be sensitive to others emotions
location - timing - intensity - relationships
accountability .
self awareness
emotional intelligence EQ

32. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Clear
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

33. Be brief and to the point
piece of information
Concise
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved

34. We compare our weaknesses with others strengths (causes inferiority)
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
self-discipline (control)

35. Steps to good professional communication
self awareness
constructive
conflict
handshake - eye contact - introduction - stopping own conversation

36. Giving criticism

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37. What is the healthy listening habit?
empathic listening: listening with a desire to understand
channel
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination

38. Basics of tact and courtesy
verbal
eye contact - handshake - proper intro - respect - include all
others awareness
tone - people skills - respecting others differently

39. Factors that shape our frame of reference
self awareness
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
age - experiences - money - culture - education - religion

40. Your conscious read of others thoughts and feelings
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
worry about location - timing - tone
Clear

41. Being on time
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
punctual
integrity

42. Anything that distracts
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
noise
Clear

43. What are the different kinds of intimacy?
team
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive

44. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self concept

45. Self concept that reflects the way we believe others see us
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal
accountability .
ethics

46. Hunger
punctual
self-discipline (control)
piece of information
internal noise

47. Having good manners in your dealing with people.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

48. Not constructive or helpful
negative
if you have to be right - you won't handle conflict well
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

49. A group of people from different departments or areas working together.
discrimination
negative
cross-functional team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

50. What question helps you be more aware?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Why?
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)