Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Background of communication that influences how people interpret the message






2. Showing people they are important to you






3. An oversimplified and distorted belief about a person or group






4. Stress key words - not confusing or complicated






5. Handling problems and criticism gracefully and maturely






6. We compare our weaknesses with others strengths (causes inferiority)






7. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






8. Willingness to take credit and blame for actions






9. Give whole story - don't leave out info






10. Factors that shape EQ






11. Aggressive


12. It takes a lot longer to _____ a relational mess then it does to prevent one






13. Hallway






14. What % of communication is paralanguage?






15. Following a strict code of conduct or standard of values






16. Training of oneself; correction or regulation of oneself for improvement






17. Conversation killers






18. Self concept that reflects the way we believe others see us






19. 4 types of love in the greek language






20. A ________________ can be the difference between understanding and not






21. Doing what needs to be done and doing it withou tbeing told






22. Receiving criticism


23. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






24. Skills that promote relationships with other people.






25. The medium that carries the message






26. Being on time






27. Criticism expressed in a way that threatens the other person (retaliate)






28. The unwillingness to express thoughts and feelings in a conflict (you run)






29. Nonassertive


30. Your message expresses thoughts and feelings clearly and directly w/o making judgements






31. What are the unhealthy listening patterns and habits?






32. The principles of conduct that govern a group or society






33. A group of people from different departments or areas working together.






34. What is the nature of conflict?






35. What are the 3 parts to the 'I Statement?'






36. The symbol reflects our understanding (we see a chair we know its a chair)






37. Steps to good professional communication






38. What % of communication is language?






39. The intended meaning of the communication sent






40. Giving criticism


41. Considerate






42. What are the 3 codes used to express thoughts and feelings?






43. Factors that shape our frame of reference






44. Hunger






45. 3 approaches of tone






46. Say something behind back






47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






48. What are the different kinds of intimacy?






49. Interrupting others






50. Evaluations of self worth (how you feel about these qualities)