Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What nonverbal symbols are best at communicating?






2. Communicating without the use of words






3. Say something behind back






4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






5. Criticism expressed in a way that threatens the other person (retaliate)






6. Receiving criticism






7. The medium that carries the message






8. Doing what needs to be done and doing it withou tbeing told






9. What are the unhealthy listening patterns and habits?






10. Interrupting others






11. Factors that shape our frame of reference






12. Not constructive or helpful






13. Your ability to understand and manage your own emotions and be sensitive to others emotions






14. Conversation killers






15. What question helps you be more aware?






16. A struggle between 2 or more people






17. Being on time






18. Factors that shape EQ






19. What are the 3 codes used to express thoughts and feelings?






20. Give whole story - don't leave out info






21. What you're going through when you're trying to interpret






22. Nonassertive






23. Proper handshake






24. A ________________ can be the difference between understanding and not






25. Same words may be interpreted differently than you meant






26. What are the 3 parts to the 'I Statement?'






27. 3 approaches of tone






28. The principles of conduct that govern a group or society






29. Hunger






30. Willingness to take credit and blame for actions






31. Be brief and to the point






32. The unwillingness to express thoughts and feelings in a conflict (you run)






33. What % of communication is language?






34. Which 2 guidelines for listening would you choose to incorporate more into your listening?






35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






36. Making introductions






37. Putting message in sending form






38. What % of communication is paralanguage?






39. What is the healthy listening habit?






40. Handling problems and criticism gracefully and maturely






41. A group of people from different departments or areas working together.






42. Awareness of others perceptions of yourself






43. Basics of tact and courtesy






44. Harmonious and assertive tone






45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






46. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






47. We compare our weaknesses with others strengths (causes inferiority)






48. Anything that distracts






49. Putting up an emotional guard against negative opinion






50. Following a strict code of conduct or standard of values