Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your ability to understand and manage your own emotions and be sensitive to others emotions
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
professionalism

2. Hallway
initiative
55%
Why?
external noise

3. Be brief and to the point
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
location - timing - intensity - relationships
Concise

4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
language is symbolic
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Complete

5. Being on time
language is symbolic
stereotype
be quick to listen and slow to speak - listen to understand
punctual

6. Self concept that reflects the way we believe others see us
ability to read others perceptions of you
clean up
reflected appraisal
worry about location - timing - tone

7. What are the 3 parts to the 'I Statement?'
frame of reference
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

8. A group of people from different departments or areas working together.
clean up
stereotype
non-verbal communication
cross-functional team

9. Steps to good professional communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently
stereotype

10. Factors that shape EQ
Complete
if you have to be right - you won't handle conflict well
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

11. An oversimplified and distorted belief about a person or group
ethics
direct comparison
stereotype
piece of information

12. Conversation killers
assertion
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others
initiative

13. Communicating with words
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
verbal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

14. Aggressive

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15. What % of communication is paralanguage?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise
38%
talk too much about self - talk too little - interrupt others

16. Putting up an emotional guard against negative opinion
defensiveness
clean up
clear - complete - concise - considerate
direct comparison

17. How is our self concept developed?
internal noise
reflected appraisal and direct comparison
location - timing - intensity - relationships
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

18. Harmonious and assertive tone
negative
location - timing - intensity - relationships
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
defensiveness

19. What % of communication is nonverbal?
feedback
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise

20. Receiving criticism

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21. ABCs for giving directions
self concept
feedback
interpersonal skills
clear - complete - concise - considerate

22. Nonassertive

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23. Following a strict code of conduct or standard of values
channel
constructive
integrity
conflict

24. Training of oneself; correction or regulation of oneself for improvement
non-assertion
self-discipline (control)
ability to read others perceptions of you
worry about location - timing - tone

25. Stress key words - not confusing or complicated
non-assertion
language is symbolic
cowardly agression
Clear

26. Handling problems and criticism gracefully and maturely
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
professionalism
handshake - eye contact - introduction - stopping own conversation
mediation

27. Skills that promote relationships with other people.
team
interpersonal skills
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

28. Proper handshake
decoding
55%
channel
eye contact - extend hand first - offer firm but relaxed grip

29. Your message expresses thoughts and feelings clearly and directly w/o making judgements
worry about location - timing - tone
assertion
self concept
others awareness

30. The symbol reflects our understanding (we see a chair we know its a chair)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
55%

31. Awareness of others perceptions of yourself
ability to read others perceptions of you
communication
Why?
piece of information

32. Having good manners in your dealing with people.
constructive
direct agression
etiquette
tone - people skills - respecting others differently

33. It takes a lot longer to _____ a relational mess then it does to prevent one
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
reflected appraisal and direct comparison

34. The principles of conduct that govern a group or society
mediation
message
ethics
encoding

35. The ability to say and do things in a way that will not offend another person
tact
direct agression
etiquette
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

36. Basics of tact and courtesy
38%
tone - people skills - respecting others differently
language is subjective
reflected appraisal and direct comparison

37. What is the healthy listening habit?
indirect communication
age - experiences - money - culture - education - religion
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

38. What are the 3 codes used to express thoughts and feelings?
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
integrity

39. The medium that carries the message
decoding
encoding
channel
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

40. Your conscious read of others thoughts and feelings
piece of information
encoding
etiquette
others awareness

41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
talk too much about self - talk too little - interrupt others
mediation

42. Cardinal rule of conflict

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43. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
mediation
team
language is symbolic

44. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
direct agression

45. Communicating without the use of words
Concise
empathic listening: listening with a desire to understand
non-verbal communication
language is symbolic

46. What question helps you be more aware?
Why?
feedback
leadership
Quickest way to break up a conversation

47. Which 2 guidelines for listening would you choose to incorporate more into your listening?
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
be quick to listen and slow to speak - listen to understand
direct comparison

48. 3 approaches of tone
communication
channel
agressive - nonassertive - assertive
tact

49. How conscious you are of your own motivations - thoughts - and feelings
stereotype
language is subjective
reflected appraisal
self awareness

50. Hunger
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry