Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

2. Skills that promote relationships with other people.
Why?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
interpersonal skills
Complete

3. Willingness to take credit and blame for actions
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
accountability .
non-verbal communication
verbal

4. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

5. Evaluations of self worth (how you feel about these qualities)
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

6. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

7. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
Concise
verbal

8. Factors that shape EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
piece of information

9. The principles of conduct that govern a group or society
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clear - complete - concise - considerate
worry about location - timing - tone
ethics

10. Factors that shape our frame of reference
emotional intelligence EQ
tone - people skills - respecting others differently
internal noise
age - experiences - money - culture - education - religion

11. Say something behind back
talk too much about self - talk too little - interrupt others
initiative
stereotype
cowardly agression

12. Communicating with words
eye contact - handshake - proper intro - respect - include all
verbal
constructive
internal noise

13. Following a strict code of conduct or standard of values
assertion
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
integrity

14. Be brief and to the point
professionalism
Concise
agressive - nonassertive - assertive
interpersonal skills

15. Harmonious and assertive tone
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships
tone - people skills - respecting others differently
self-discipline (control)

16. What is the healthy listening habit?
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion
connotation
empathic listening: listening with a desire to understand

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

18. Hallway
external noise
Why?
integrity
non-verbal communication

19. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
decoding
emotional intelligence EQ
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

20. Putting message in sending form
encoding
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive

21. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
conflict
self concept
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation

22. The intended meaning of the communication sent
clear - complete - concise - considerate
self awareness
ethics
message

23. Your ability to understand and manage your own emotions and be sensitive to others emotions
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ

24. Same words may be interpreted differently than you meant
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

25. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding
worry about location - timing - tone

26. Awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics
integrity
ability to read others perceptions of you

27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
tact
self concept
mediation
connotation

28. Not constructive or helpful
negative
eye contact - extend hand first - offer firm but relaxed grip
punctual
ethics

29. A struggle between 2 or more people
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
interpersonal skills
conflict
handshake - eye contact - introduction - stopping own conversation

30. Associated meaning
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
agressive - nonassertive - assertive
non-assertion

31. Effective communication basics
team
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete

32. Anything that distracts
message
noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem

33. Give whole story - don't leave out info
Complete
assertion
eye contact - handshake - proper intro - respect - include all
Quickest way to break up a conversation

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
ethics
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

35. ABCs for giving directions
tone - people skills - respecting others differently
constructive
clear - complete - concise - considerate
noise

36. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
discrimination
agressive - nonassertive - assertive

37. Conversation killers
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination

38. Basics of tact and courtesy
team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is subjective
tone - people skills - respecting others differently

39. A listerner's response that tells a sender that the message is understood
feedback
encoding
conflict
defensiveness

40. What are the different kinds of intimacy?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

41. What you're going through when you're trying to interpret
connotation
decoding
language is symbolic
location - timing - intensity - relationships

42. Self concept that reflects the way we believe others see us
frame of reference
reflected appraisal
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

43. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
talk too much about self - talk too little - interrupt others
Clear
negative

44. Interrupting others
agressive - nonassertive - assertive
frame of reference
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation

45. Handling problems and criticism gracefully and maturely
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
be quick to listen and slow to speak - listen to understand
professionalism

46. Communicating without the use of words
internal noise
message
non-verbal communication
eye contact - handshake - proper intro - respect - include all

47. Putting up an emotional guard against negative opinion
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
initiative
encoding

48. 3 approaches of tone
etiquette
leadership
agressive - nonassertive - assertive
conflict

49. How is our self concept developed?
reflected appraisal and direct comparison
message
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all

50. The medium that carries the message
connotation
Why?
cross-functional team
channel