Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
mediation
connotation
Clear
stereotype

2. Give whole story - don't leave out info
integrity
38%
internal noise
Complete

3. What are the guidelines for listening?

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4. Be brief and to the point
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
empathic listening: listening with a desire to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Concise

5. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
clear - complete - concise - considerate
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

6. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
team
conflict
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

7. What are the different styles for handling conflict?
defensiveness
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others

8. Inspiring and influencing others - setting your actions as example - knowing where to go...
communication
integrity
verbal
leadership

9. What question helps you be more aware?
worry about location - timing - tone
cowardly agression
Why?
clear - complete - concise - considerate

10. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self esteem
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

11. What % of communication is paralanguage?
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
38%

12. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
clean up
others awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

13. What you're going through when you're trying to interpret
conflict
professionalism
ethics
decoding

14. The ability to say and do things in a way that will not offend another person
tact
agressive - nonassertive - assertive
professionalism
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

15. Factors that shape EQ
empathic listening: listening with a desire to understand
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)

16. A group of people from different departments or areas working together.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team
channel
others awareness

17. Harmonious and assertive tone
Complete
location - timing - intensity - relationships
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

18. Background of communication that influences how people interpret the message
frame of reference
agressive - nonassertive - assertive
message
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

19. Handling problems and criticism gracefully and maturely
Quickest way to break up a conversation
self concept
tact
professionalism

20. ABCs for giving directions
mediation
clear - complete - concise - considerate
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
if you have to be right - you won't handle conflict well

21. Considerate
direct agression
ethics
connotation
worry about location - timing - tone

22. Communicating with words
Why?
others awareness
verbal
communication

23. _______________ criticism is presented in a way that can help you learn and grow.
constructive
encoding
emotional intelligence EQ
7%

24. What are the different kinds of intimacy?
talk too much about self - talk too little - interrupt others
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

25. Putting up an emotional guard against negative opinion
channel
reflected appraisal
defensiveness
location - timing - intensity - relationships

26. What nonverbal symbols are best at communicating?
negative
Quickest way to break up a conversation
Clear
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

27. An oversimplified and distorted belief about a person or group
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype
etiquette

28. Proper handshake
integrity
Quickest way to break up a conversation
conflict
eye contact - extend hand first - offer firm but relaxed grip

29. What are the unhealthy listening patterns and habits?
non-verbal communication
direct agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
assertion

30. Anything that distracts
discrimination
noise
encoding
channel

31. What % of communication is language?
7%
channel
self concept
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

32. Evaluations of self worth (how you feel about these qualities)
non-verbal communication
accountability .
self esteem
self awareness

33. Basics of tact and courtesy
Clear
tone - people skills - respecting others differently
mediation
if you have to be right - you won't handle conflict well

34. A listerner's response that tells a sender that the message is understood
tone - people skills - respecting others differently
feedback
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved

35. Interrupting others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently
assertion
Quickest way to break up a conversation

36. Stress key words - not confusing or complicated
eye contact - extend hand first - offer firm but relaxed grip
assertion
Clear
Concise

37. The principles of conduct that govern a group or society
ethics
cowardly agression
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation

38. Nonassertive

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39. What % of communication is nonverbal?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
if you have to be right - you won't handle conflict well
feedback

40. 4 types of love in the greek language
Why?
direct agression
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
piece of information
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

42. Hunger
discrimination
internal noise
emotional intelligence EQ
handshake - eye contact - introduction - stopping own conversation

43. Having good manners in your dealing with people.
encoding
etiquette
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
be quick to listen and slow to speak - listen to understand

44. Your ability to understand and manage your own emotions and be sensitive to others emotions
encoding
self-discipline (control)
emotional intelligence EQ
communication

45. How conscious you are of your own motivations - thoughts - and feelings
empathic listening: listening with a desire to understand
self esteem
Why?
self awareness

46. A ________________ can be the difference between understanding and not
channel
piece of information
tone - people skills - respecting others differently
verbal

47. Being on time
ability to read others perceptions of you
conflict
internal noise
punctual

48. The intended meaning of the communication sent
message
38%
Quickest way to break up a conversation
clean up

49. The medium that carries the message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ethics
emotional intelligence EQ
channel

50. How is our self concept developed?
cowardly agression
Clear
reflected appraisal and direct comparison
be quick to listen and slow to speak - listen to understand