Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What question helps you be more aware?






2. Following a strict code of conduct or standard of values






3. Same words may be interpreted differently than you meant






4. Harmonious and assertive tone






5. Giving criticism

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6. Making introductions






7. How is verbal communication both a bridge and a barrier?






8. Basics of tact and courtesy






9. An oversimplified and distorted belief about a person or group






10. A listerner's response that tells a sender that the message is understood






11. 3 approaches of tone






12. Showing people they are important to you






13. What % of communication is nonverbal?






14. The unwillingness to express thoughts and feelings in a conflict (you run)






15. What are the different kinds of intimacy?






16. What nonverbal symbols are best at communicating?






17. What are the different styles for handling conflict?






18. Handling problems and criticism gracefully and maturely






19. Background of communication that influences how people interpret the message






20. Hunger






21. A group of people from different departments or areas working together.






22. Considerate






23. Criticism expressed in a way that threatens the other person (retaliate)






24. Factors that shape EQ






25. Skills that promote relationships with other people.






26. How conscious you are of your own motivations - thoughts - and feelings






27. Cardinal rule of conflict

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28. Not constructive or helpful






29. Hallway






30. Stress key words - not confusing or complicated






31. What % of communication is paralanguage?






32. The symbol reflects our understanding (we see a chair we know its a chair)






33. Speak to issue w/o raising hostility (you help someone come to a conclusion)






34. What is the healthy listening habit?






35. What are the 3 parts to the 'I Statement?'






36. Self concept that reflects the way we believe others see us






37. Putting up an emotional guard against negative opinion






38. What you're going through when you're trying to interpret






39. Factors that shape our frame of reference






40. Having good manners in your dealing with people.






41. Proper handshake






42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






43. Effective communication basics






44. Putting message in sending form






45. The ability to say and do things in a way that will not offend another person






46. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






47. Awareness of others perceptions of yourself






48. Introducing a new person to a group






49. Communicating with words






50. _______________ criticism is presented in a way that can help you learn and grow.