Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Not constructive or helpful
negative
accountability .
conflict
mediation

2. Basics of tact and courtesy
professionalism
tone - people skills - respecting others differently
handshake - eye contact - introduction - stopping own conversation
internal noise

3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
empathic listening: listening with a desire to understand
verbal
discrimination
constructive

4. Same words may be interpreted differently than you meant
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
be quick to listen and slow to speak - listen to understand
language is subjective

5. Skills that promote relationships with other people.
non-verbal communication
interpersonal skills
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

6. Give whole story - don't leave out info
Complete
indirect communication
others awareness
interpersonal skills

7. Introducing a new person to a group
accountability .
constructive
negative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

8. Anything that distracts
frame of reference
noise
reflected appraisal and direct comparison
interpersonal skills

9. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation
Concise
accountability .

10. A group of people from different departments or areas working together.
self esteem
frame of reference
handshake - eye contact - introduction - stopping own conversation
cross-functional team

11. Being on time
negative
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
punctual

12. Aggressive

13. Stress key words - not confusing or complicated
ethics
internal noise
Clear
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

14. Your conscious read of others thoughts and feelings
others awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

15. What is the nature of conflict?
empathic listening: listening with a desire to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

16. Your ability to understand and manage your own emotions and be sensitive to others emotions
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
piece of information

17. Willingness to take credit and blame for actions
accountability .
initiative
piece of information
punctual

18. Hallway
piece of information
internal noise
stereotype
external noise

19. Following a strict code of conduct or standard of values
clean up
direct agression
ability to read others perceptions of you
integrity

20. What question helps you be more aware?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
eye contact - extend hand first - offer firm but relaxed grip
Why?

21. What are the 3 codes used to express thoughts and feelings?
negative
language is symbolic
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

22. An oversimplified and distorted belief about a person or group
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype
language is symbolic

23. Receiving criticism

24. Giving criticism

25. What you're going through when you're trying to interpret
connotation
location - timing - intensity - relationships
decoding
encoding

26. Making introductions
accountability .
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
stereotype

27. Evaluations of self worth (how you feel about these qualities)
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - handshake - proper intro - respect - include all
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

28. Nonassertive

29. A struggle between 2 or more people
leadership
conflict
ethics
emotional intelligence EQ

30. Putting message in sending form
language is subjective
ability to read others perceptions of you
encoding
channel

31. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics
language is subjective

32. The medium that carries the message
Quickest way to break up a conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel
verbal

33. Inspiring and influencing others - setting your actions as example - knowing where to go...
external noise
conflict
integrity
leadership

34. Conversation killers
talk too much about self - talk too little - interrupt others
initiative
non-assertion
indirect communication

35. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
external noise
constructive

36. The unwillingness to express thoughts and feelings in a conflict (you run)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
55%
non-assertion
decoding

37. Harmonious and assertive tone
location - timing - intensity - relationships
non-assertion
language is symbolic
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

38. The principles of conduct that govern a group or society
ethics
cowardly agression
agressive - nonassertive - assertive
initiative

39. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
communication
team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

40. Proper handshake
integrity
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
punctual

41. The symbol reflects our understanding (we see a chair we know its a chair)
non-verbal communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is symbolic
eye contact - handshake - proper intro - respect - include all

42. 4 types of love in the greek language
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

43. What % of communication is paralanguage?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
38%
eye contact - extend hand first - offer firm but relaxed grip

44. What % of communication is language?
Complete
7%
discrimination
ethics

45. 3 approaches of tone
discrimination
agressive - nonassertive - assertive
frame of reference
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

46. Having good manners in your dealing with people.
etiquette
leadership
self-discipline (control)
empathic listening: listening with a desire to understand

47. What are the different kinds of intimacy?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

48. The intended meaning of the communication sent
self concept
Complete
message
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

49. A ________________ can be the difference between understanding and not
Quickest way to break up a conversation
talk too much about self - talk too little - interrupt others
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

50. _______________ criticism is presented in a way that can help you learn and grow.
eye contact - extend hand first - offer firm but relaxed grip
constructive
connotation
interpersonal skills