Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Harmonious and assertive tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept
location - timing - intensity - relationships
Complete

2. Factors that shape our frame of reference
cowardly agression
worry about location - timing - tone
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

3. An oversimplified and distorted belief about a person or group
stereotype
cross-functional team
professionalism
leadership

4. Stress key words - not confusing or complicated
mediation
Clear
channel
55%

5. What you're going through when you're trying to interpret
non-assertion - direct agression - cowards agression - indirect communication - assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
decoding

6. Evaluations of self worth (how you feel about these qualities)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self esteem
integrity

7. Conversation killers
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others
conflict
cowardly agression

8. The intended meaning of the communication sent
direct agression
message
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
interpersonal skills
assertion
handshake - eye contact - introduction - stopping own conversation

10. How is verbal communication both a bridge and a barrier?
talk too much about self - talk too little - interrupt others
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison

11. What are the 3 codes used to express thoughts and feelings?
self concept
discrimination
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
assertion

12. What is the healthy listening habit?
communication
Clear
clear - complete - concise - considerate
empathic listening: listening with a desire to understand

13. Inspiring and influencing others - setting your actions as example - knowing where to go...
handshake - eye contact - introduction - stopping own conversation
tact
leadership
self awareness

14. Giving criticism

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15. Not constructive or helpful
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Complete
negative

16. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
language is symbolic
cross-functional team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

17. Factors that shape EQ
Concise
piece of information
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

18. Steps to good professional communication
indirect communication
worry about location - timing - tone
verbal
handshake - eye contact - introduction - stopping own conversation

19. A struggle between 2 or more people
clear - complete - concise - considerate
conflict
direct agression
tone - people skills - handshakes - eye contact - keeping everyone involved

20. Self concept that reflects the way we believe others see us
reflected appraisal
piece of information
agressive - nonassertive - assertive
communication

21. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise
self awareness
be quick to listen and slow to speak - listen to understand

22. What question helps you be more aware?
non-assertion
Why?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

23. What are the 3 parts to the 'I Statement?'
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
direct comparison

24. Be brief and to the point
Concise
defensiveness
channel
language is symbolic

25. Willingness to take credit and blame for actions
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .

26. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
reflected appraisal and direct comparison
accountability .
message

27. Making introductions
direct comparison
noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
professionalism

28. What are the different styles for handling conflict?
Quickest way to break up a conversation
conflict
non-assertion - direct agression - cowards agression - indirect communication - assertion
others awareness

29. Cardinal rule of conflict

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30. Same words may be interpreted differently than you meant
clean up
leadership
encoding
language is subjective

31. What are the guidelines for listening?

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32. Basics of tact and courtesy
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
tone - people skills - respecting others differently
accountability .

33. Effective communication basics
conflict
language is symbolic
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

34. 4 types of love in the greek language
eye contact - handshake - proper intro - respect - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
Concise

35. Awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you
piece of information
others awareness

36. Interrupting others
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
noise
integrity

37. Anything that distracts
agressive - nonassertive - assertive
noise
cowardly agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

38. What is the nature of conflict?
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team
non-verbal communication

39. What % of communication is paralanguage?
38%
defensiveness
self esteem
others awareness

40. Communicating without the use of words
eye contact - extend hand first - offer firm but relaxed grip
direct comparison
empathic listening: listening with a desire to understand
non-verbal communication

41. How conscious you are of your own motivations - thoughts - and feelings
connotation
self awareness
eye contact - handshake - proper intro - respect - include all
message

42. Associated meaning
connotation
tact
cross-functional team
mediation

43. Your message expresses thoughts and feelings clearly and directly w/o making judgements
frame of reference
defensiveness
assertion
feedback

44. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics

45. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
be quick to listen and slow to speak - listen to understand
interpersonal skills

46. What % of communication is nonverbal?
be quick to listen and slow to speak - listen to understand
message
55%
assertion

47. Having good manners in your dealing with people.
non-assertion
language is symbolic
etiquette
decoding

48. Nonassertive

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49. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

50. Give whole story - don't leave out info
non-assertion - direct agression - cowards agression - indirect communication - assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Complete
reflected appraisal and direct comparison