Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Giving criticism

2. Being on time
Why?
punctual
encoding
accountability .

3. What is the nature of conflict?
professionalism
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
noise
feedback

4. Interrupting others
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others
empathic listening: listening with a desire to understand
Quickest way to break up a conversation

5. Hunger
if you have to be right - you won't handle conflict well
negative
internal noise
assertion

6. Background of communication that influences how people interpret the message
Why?
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
frame of reference

7. Hallway
initiative
external noise
internal noise
tone - people skills - respecting others differently

8. _______________ criticism is presented in a way that can help you learn and grow.
self esteem
non-verbal communication
leadership
constructive

9. Basics of tact and courtesy
tact
self-discipline (control)
tone - people skills - respecting others differently
Complete

10. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
constructive
Concise
clean up

11. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
7%
noise
external noise

12. What are the 3 parts to the 'I Statement?'
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
Complete

13. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-verbal communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

14. Which 2 guidelines for listening would you choose to incorporate more into your listening?
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation

15. Considerate
self-discipline (control)
assertion
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

16. How conscious you are of your own motivations - thoughts - and feelings
non-assertion
self awareness
clear - complete - concise - considerate
language is symbolic

17. Factors that shape our frame of reference
tone - people skills - respecting others differently
age - experiences - money - culture - education - religion
reflected appraisal and direct comparison
handshake - eye contact - introduction - stopping own conversation

18. What question helps you be more aware?
conflict
be quick to listen and slow to speak - listen to understand
Why?
connotation

19. It takes a lot longer to _____ a relational mess then it does to prevent one
message
clean up
mediation
talk too much about self - talk too little - interrupt others

20. Showing people they are important to you
7%
eye contact - handshake - proper intro - respect - include all
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

21. Not constructive or helpful
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
negative

22. The unwillingness to express thoughts and feelings in a conflict (you run)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal
non-assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

23. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
38%

24. Be brief and to the point
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
Concise

25. We compare our weaknesses with others strengths (causes inferiority)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved

26. The medium that carries the message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel
communication
55%

27. Evaluations of self worth (how you feel about these qualities)
tone - people skills - respecting others differently
Why?
connotation
self esteem

28. Communicating without the use of words
non-assertion
55%
if you have to be right - you won't handle conflict well
non-verbal communication

29. What are the unhealthy listening patterns and habits?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
indirect communication
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

30. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
mediation
ethics

31. Having good manners in your dealing with people.
handshake - eye contact - introduction - stopping own conversation
etiquette
Quickest way to break up a conversation
defensiveness

32. What % of communication is language?
cross-functional team
defensiveness
7%
Quickest way to break up a conversation

33. Criticism expressed in a way that threatens the other person (retaliate)
verbal
if you have to be right - you won't handle conflict well
worry about location - timing - tone
direct agression

34. Give whole story - don't leave out info
mediation
reflected appraisal
Complete
channel

35. A listerner's response that tells a sender that the message is understood
channel
feedback
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem

36. Putting up an emotional guard against negative opinion
self esteem
empathic listening: listening with a desire to understand
38%
defensiveness

37. Communicating with words
talk too much about self - talk too little - interrupt others
others awareness
Complete
verbal

38. Following a strict code of conduct or standard of values
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
integrity
Why?

39. Awareness of others perceptions of yourself
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Concise
55%
ability to read others perceptions of you

40. Receiving criticism

41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
worry about location - timing - tone
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

42. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
discrimination
channel
self concept

43. The principles of conduct that govern a group or society
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics

44. The symbol reflects our understanding (we see a chair we know its a chair)
be quick to listen and slow to speak - listen to understand
language is symbolic
communication
noise

45. Stress key words - not confusing or complicated
Clear
assertion
age - experiences - money - culture - education - religion
ability to read others perceptions of you

46. Doing what needs to be done and doing it withou tbeing told
initiative
external noise
ability to read others perceptions of you
7%

47. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
external noise
etiquette
stereotype

48. Your ability to understand and manage your own emotions and be sensitive to others emotions
self-discipline (control)
integrity
non-verbal communication
emotional intelligence EQ

49. Cardinal rule of conflict

50. Harmonious and assertive tone
tact
Why?
location - timing - intensity - relationships
eye contact - extend hand first - offer firm but relaxed grip