People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand
cross-functional team
language is symbolic


2. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
mediation
conflict


4. Communicating with words
constructive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal and direct comparison
verbal


5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
self concept


6. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
negative
tone - people skills - handshakes - eye contact - keeping everyone involved
feedback


7. Communicating without the use of words
direct agression
non-verbal communication
empathic listening: listening with a desire to understand
channel


8. What question helps you be more aware?
tact
interpersonal skills
cross-functional team
Why?


9. Making introductions
tone - people skills - respecting others differently
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - handshake - proper intro - respect - include all


10. Having good manners in your dealing with people.
channel
etiquette
Clear
conflict


11. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
message
cross-functional team


12. Following a strict code of conduct or standard of values
integrity
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
message


13. Skills that promote relationships with other people.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved


14. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


15. Your conscious read of others thoughts and feelings
message
piece of information
others awareness
decoding


16. We compare our weaknesses with others strengths (causes inferiority)
eye contact - extend hand first - offer firm but relaxed grip
punctual
negative
direct comparison


17. Considerate
encoding
non-verbal communication
worry about location - timing - tone
direct comparison


18. Background of communication that influences how people interpret the message
frame of reference
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
punctual
reflected appraisal and direct comparison


19. Not constructive or helpful
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information
discrimination
negative


20. The ability to say and do things in a way that will not offend another person
tact
handshake - eye contact - introduction - stopping own conversation
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved


21. Say something behind back
talk too much about self - talk too little - interrupt others
message
cowardly agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


22. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
professionalism
encoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


23. Anything that distracts
noise
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
handshake - eye contact - introduction - stopping own conversation


24. How is verbal communication both a bridge and a barrier?
stereotype
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
communication


25. Associated meaning
channel
talk too much about self - talk too little - interrupt others
assertion
connotation


26. A group of people from different departments or areas working together.
professionalism
if you have to be right - you won't handle conflict well
mediation
cross-functional team


27. Self concept that reflects the way we believe others see us
frame of reference
if you have to be right - you won't handle conflict well
feedback
reflected appraisal


28. What % of communication is paralanguage?
encoding
tone - people skills - respecting others differently
38%
language is subjective


29. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. A listerner's response that tells a sender that the message is understood
feedback
ability to read others perceptions of you
team
others awareness


31. Evaluations of self worth (how you feel about these qualities)
38%
self esteem
team
tact


32. Inspiring and influencing others - setting your actions as example - knowing where to go...
channel
worry about location - timing - tone
others awareness
leadership


33. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


34. Give whole story - don't leave out info
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
Complete


35. Basics of tact and courtesy
tone - people skills - respecting others differently
language is symbolic
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


36. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


37. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


38. How conscious you are of your own motivations - thoughts - and feelings
ethics
negative
cowardly agression
self awareness


39. What are the 3 codes used to express thoughts and feelings?
self-discipline (control)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


40. Factors that shape our frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
defensiveness
age - experiences - money - culture - education - religion
language is symbolic


41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
cross-functional team
assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


42. Stress key words - not confusing or complicated
professionalism
Clear
cowardly agression
Quickest way to break up a conversation


43. Proper handshake
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
piece of information
language is symbolic


44. Speak to issue w/o raising hostility (you help someone come to a conclusion)
conflict
team
indirect communication
frame of reference


45. Be brief and to the point
Concise
Quickest way to break up a conversation
mediation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


46. What you're going through when you're trying to interpret
clear - complete - concise - considerate
piece of information
discrimination
decoding


47. The unwillingness to express thoughts and feelings in a conflict (you run)
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clean up
non-assertion


48. An oversimplified and distorted belief about a person or group
stereotype
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression


49. How is our self concept developed?
reflected appraisal and direct comparison
indirect communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct comparison


50. The intended meaning of the communication sent
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
message
tact
assertion