Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Following a strict code of conduct or standard of values
external noise
integrity
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
be quick to listen and slow to speak - listen to understand

2. Give whole story - don't leave out info
reflected appraisal
eye contact - extend hand first - offer firm but relaxed grip
Complete
conflict

3. What % of communication is language?
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
message
7%

4. Background of communication that influences how people interpret the message
direct agression
if you have to be right - you won't handle conflict well
frame of reference
team

5. Communicating without the use of words
noise
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

6. Inspiring and influencing others - setting your actions as example - knowing where to go...
empathic listening: listening with a desire to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

7. Evaluations of self worth (how you feel about these qualities)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self esteem
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
55%

8. Same words may be interpreted differently than you meant
direct agression
language is subjective
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills

9. The unwillingness to express thoughts and feelings in a conflict (you run)
stereotype
non-assertion
connotation
clean up

10. Doing what needs to be done and doing it withou tbeing told
initiative
channel
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

11. Receiving criticism

12. Stress key words - not confusing or complicated
Complete
noise
constructive
Clear

13. We compare our weaknesses with others strengths (causes inferiority)
etiquette
direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self esteem

14. What % of communication is nonverbal?
conflict
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

15. Having good manners in your dealing with people.
etiquette
defensiveness
direct agression
tact

16. Your conscious read of others thoughts and feelings
others awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
38%
self awareness

17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

18. Steps to good professional communication
ethics
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation

19. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
tact
constructive
piece of information

20. Showing people they are important to you
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all
agressive - nonassertive - assertive
encoding

21. What are the guidelines for listening?

22. ABCs for giving directions
internal noise
Clear
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clear - complete - concise - considerate

23. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved
communication

24. Communicating with words
cowardly agression
feedback
verbal
location - timing - intensity - relationships

25. What question helps you be more aware?
internal noise
55%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Why?

26. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination
language is subjective
age - experiences - money - culture - education - religion

27. Putting message in sending form
encoding
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
negative

28. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
internal noise
leadership
emotional intelligence EQ

29. Proper handshake
initiative
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
etiquette

30. What are the different styles for handling conflict?
others awareness
defensiveness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion

31. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
if you have to be right - you won't handle conflict well
Complete
noise

32. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
self esteem
eye contact - handshake - proper intro - respect - include all

33. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
age - experiences - money - culture - education - religion

34. Which 2 guidelines for listening would you choose to incorporate more into your listening?
non-assertion - direct agression - cowards agression - indirect communication - assertion
discrimination
noise
be quick to listen and slow to speak - listen to understand

35. Effective communication basics
defensiveness
self-discipline (control)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved

36. Basics of tact and courtesy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - respecting others differently
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

37. Say something behind back
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message
cowardly agression

38. Associated meaning
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
channel
connotation
mediation

39. Cardinal rule of conflict

40. What nonverbal symbols are best at communicating?
cross-functional team
mediation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self concept

41. What is the healthy listening habit?
empathic listening: listening with a desire to understand
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

42. 3 approaches of tone
direct agression
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip
discrimination

43. Harmonious and assertive tone
location - timing - intensity - relationships
punctual
discrimination
encoding

44. Willingness to take credit and blame for actions
cross-functional team
leadership
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

45. Speak to issue w/o raising hostility (you help someone come to a conclusion)
handshake - eye contact - introduction - stopping own conversation
indirect communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

46. Hallway
language is symbolic
agressive - nonassertive - assertive
external noise
clear - complete - concise - considerate

47. What you're going through when you're trying to interpret
decoding
stereotype
constructive
indirect communication

48. Being on time
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
defensiveness

49. What are the 3 codes used to express thoughts and feelings?
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team

50. Criticism expressed in a way that threatens the other person (retaliate)
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
Quickest way to break up a conversation