Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What nonverbal symbols are best at communicating?
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

2. Say something behind back
noise
reflected appraisal and direct comparison
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

3. Showing people they are important to you
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
non-assertion

4. A ________________ can be the difference between understanding and not
piece of information
team
assertion
Concise

5. Basics of tact and courtesy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Quickest way to break up a conversation
discrimination
tone - people skills - respecting others differently

6. What % of communication is nonverbal?
negative
piece of information
message
55%

7. A group of people from different departments or areas working together.
integrity
direct agression
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

8. What % of communication is paralanguage?
worry about location - timing - tone
38%
assertion
channel

9. Interrupting others
reflected appraisal
Quickest way to break up a conversation
tact
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

10. Receiving criticism

11. Conversation killers
empathic listening: listening with a desire to understand
be quick to listen and slow to speak - listen to understand
talk too much about self - talk too little - interrupt others
emotional intelligence EQ

12. Factors that shape our frame of reference
55%
ability to read others perceptions of you
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all

13. How conscious you are of your own motivations - thoughts - and feelings
eye contact - handshake - proper intro - respect - include all
interpersonal skills
location - timing - intensity - relationships
self awareness

14. The intended meaning of the communication sent
handshake - eye contact - introduction - stopping own conversation
message
indirect communication
connotation

15. Same words may be interpreted differently than you meant
language is subjective
others awareness
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

16. Self concept that reflects the way we believe others see us
be quick to listen and slow to speak - listen to understand
reflected appraisal
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

17. Give whole story - don't leave out info
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation
Complete

18. Stress key words - not confusing or complicated
ethics
internal noise
Clear
encoding

19. Giving criticism

20. Skills that promote relationships with other people.
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation
worry about location - timing - tone

21. Associated meaning
eye contact - handshake - proper intro - respect - include all
connotation
worry about location - timing - tone
location - timing - intensity - relationships

22. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
defensiveness
leadership
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

23. What is the nature of conflict?
ability to read others perceptions of you
encoding
Clear
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

24. Awareness of others perceptions of yourself
Quickest way to break up a conversation
direct agression
ability to read others perceptions of you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

25. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
integrity
interpersonal skills
non-verbal communication

26. Be brief and to the point
tact
Quickest way to break up a conversation
Concise
non-verbal communication

27. Anything that distracts
verbal
noise
non-verbal communication
direct comparison

28. Which 2 guidelines for listening would you choose to incorporate more into your listening?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
indirect communication
stereotype
be quick to listen and slow to speak - listen to understand

29. Handling problems and criticism gracefully and maturely
feedback
self esteem
professionalism
stereotype

30. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
discrimination
feedback
non-verbal communication

31. Communicating without the use of words
direct comparison
discrimination
non-verbal communication
cross-functional team

32. Communicating with words
verbal
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

33. A listerner's response that tells a sender that the message is understood
eye contact - handshake - proper intro - respect - include all
initiative
age - experiences - money - culture - education - religion
feedback

34. 3 approaches of tone
agressive - nonassertive - assertive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

35. What are the different kinds of intimacy?
piece of information
agressive - nonassertive - assertive
38%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

36. Putting up an emotional guard against negative opinion
tone - people skills - respecting others differently
defensiveness
empathic listening: listening with a desire to understand
direct agression

37. The principles of conduct that govern a group or society
Concise
ethics
reflected appraisal
7%

38. 4 types of love in the greek language
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
Why?
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

40. Making introductions
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

41. A struggle between 2 or more people
self concept
interpersonal skills
tact
conflict

42. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective
team
mediation

43. Not constructive or helpful
others awareness
piece of information
negative
7%

44. Proper handshake
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
discrimination
ability to read others perceptions of you

45. How is our self concept developed?
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation
team

46. What question helps you be more aware?
Clear
defensiveness
tone - people skills - respecting others differently
Why?

47. Being on time
tact
Concise
piece of information
punctual

48. Nonassertive

49. It takes a lot longer to _____ a relational mess then it does to prevent one
agressive - nonassertive - assertive
others awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up

50. What are the 3 parts to the 'I Statement?'
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette