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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the different styles for handling conflict?
tone - people skills - respecting others differently
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion
2. Same words may be interpreted differently than you meant
constructive
language is subjective
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
3. Background of communication that influences how people interpret the message
55%
frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
4. Communicating with words
others awareness
tact
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
5. What % of communication is paralanguage?
agressive - nonassertive - assertive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
decoding
38%
6. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
others awareness
ability to read others perceptions of you
self awareness
7. Associated meaning
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
stereotype
connotation
8. ABCs for giving directions
conflict
discrimination
clear - complete - concise - considerate
accountability .
9. Effective communication basics
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cowardly agression
10. Following a strict code of conduct or standard of values
age - experiences - money - culture - education - religion
integrity
discrimination
piece of information
11. Which 2 guidelines for listening would you choose to incorporate more into your listening?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
be quick to listen and slow to speak - listen to understand
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
38%
connotation
communication
direct agression
13. Stress key words - not confusing or complicated
Clear
reflected appraisal
7%
tone - people skills - respecting others differently
14. Putting message in sending form
decoding
defensiveness
reflected appraisal
encoding
15. Criticism expressed in a way that threatens the other person (retaliate)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
Complete
handshake - eye contact - introduction - stopping own conversation
16. Proper handshake
tact
eye contact - extend hand first - offer firm but relaxed grip
self esteem
38%
17. 4 types of love in the greek language
conflict
indirect communication
agressive - nonassertive - assertive
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
18. We compare our weaknesses with others strengths (causes inferiority)
language is symbolic
direct comparison
ability to read others perceptions of you
ethics
19. What question helps you be more aware?
tone - people skills - respecting others differently
self concept
eye contact - extend hand first - offer firm but relaxed grip
Why?
20. How is our self concept developed?
piece of information
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
constructive
21. Your conscious read of others thoughts and feelings
non-verbal communication
connotation
ethics
others awareness
22. Not constructive or helpful
age - experiences - money - culture - education - religion
handshake - eye contact - introduction - stopping own conversation
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
23. What are the 3 parts to the 'I Statement?'
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
discrimination
self concept
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
24. Considerate
clear - complete - concise - considerate
worry about location - timing - tone
reflected appraisal and direct comparison
direct agression
25. Your ability to understand and manage your own emotions and be sensitive to others emotions
eye contact - extend hand first - offer firm but relaxed grip
clean up
emotional intelligence EQ
ability to read others perceptions of you
26. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
assertion
communication
self concept
27. Receiving criticism
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28. Putting up an emotional guard against negative opinion
worry about location - timing - tone
self concept
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
defensiveness
29. The principles of conduct that govern a group or society
message
worry about location - timing - tone
ethics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
30. Willingness to take credit and blame for actions
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
negative
accountability .
frame of reference
31. Steps to good professional communication
defensiveness
language is symbolic
reflected appraisal
handshake - eye contact - introduction - stopping own conversation
32. Awareness of others perceptions of yourself
38%
tone - people skills - respecting others differently
ability to read others perceptions of you
Quickest way to break up a conversation
33. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
ethics
34. _______________ criticism is presented in a way that can help you learn and grow.
constructive
decoding
team
punctual
35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
constructive
mediation
36. Anything that distracts
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
talk too much about self - talk too little - interrupt others
noise
self awareness
37. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?
stereotype
38. What is the nature of conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
cross-functional team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
39. Give whole story - don't leave out info
direct comparison
Complete
negative
etiquette
40. What is the healthy listening habit?
self esteem
empathic listening: listening with a desire to understand
direct comparison
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
41. Cardinal rule of conflict
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42. Your message expresses thoughts and feelings clearly and directly w/o making judgements
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
assertion
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
43. Evaluations of self worth (how you feel about these qualities)
negative
initiative
direct agression
self esteem
44. Aggressive
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45. What % of communication is nonverbal?
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
55%
46. What % of communication is language?
assertion
7%
self concept
etiquette
47. Self concept that reflects the way we believe others see us
communication
Quickest way to break up a conversation
conflict
reflected appraisal
48. A ________________ can be the difference between understanding and not
piece of information
if you have to be right - you won't handle conflict well
38%
clear - complete - concise - considerate
49. A struggle between 2 or more people
Clear
defensiveness
location - timing - intensity - relationships
conflict
50. The ability to say and do things in a way that will not offend another person
55%
reflected appraisal
tact
empathic listening: listening with a desire to understand