Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Conversation killers






2. Having good manners in your dealing with people.






3. The symbol reflects our understanding (we see a chair we know its a chair)






4. Putting message in sending form






5. Criticism expressed in a way that threatens the other person (retaliate)






6. Willingness to take credit and blame for actions






7. Effective communication basics






8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






9. Inspiring and influencing others - setting your actions as example - knowing where to go...






10. What are the unhealthy listening patterns and habits?






11. Skills that promote relationships with other people.






12. Aggressive

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13. Putting up an emotional guard against negative opinion






14. Not constructive or helpful






15. Anything that distracts






16. Showing people they are important to you






17. ABCs for giving directions






18. Cardinal rule of conflict

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19. A listerner's response that tells a sender that the message is understood






20. Your ability to understand and manage your own emotions and be sensitive to others emotions






21. The ability to say and do things in a way that will not offend another person






22. The unwillingness to express thoughts and feelings in a conflict (you run)






23. What are the 3 parts to the 'I Statement?'






24. The principles of conduct that govern a group or society






25. 3 approaches of tone






26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






27. Doing what needs to be done and doing it withou tbeing told






28. Stress key words - not confusing or complicated






29. Your message expresses thoughts and feelings clearly and directly w/o making judgements






30. It takes a lot longer to _____ a relational mess then it does to prevent one






31. Speak to issue w/o raising hostility (you help someone come to a conclusion)






32. Being on time






33. What are the different styles for handling conflict?






34. 4 types of love in the greek language






35. What are the guidelines for listening?

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36. Considerate






37. Receiving criticism

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38. What % of communication is paralanguage?






39. Same words may be interpreted differently than you meant






40. A struggle between 2 or more people






41. What % of communication is nonverbal?






42. Communicating without the use of words






43. Communicating with words






44. A ________________ can be the difference between understanding and not






45. A group of people from different departments or areas working together.






46. The intended meaning of the communication sent






47. Self concept that reflects the way we believe others see us






48. An oversimplified and distorted belief about a person or group






49. Say something behind back






50. Basics of tact and courtesy