Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your ability to understand and manage your own emotions and be sensitive to others emotions
team
emotional intelligence EQ
piece of information
non-verbal communication

2. What % of communication is paralanguage?
38%
ethics
professionalism
decoding

3. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone
38%
connotation

4. Interrupting others
Quickest way to break up a conversation
punctual
verbal
age - experiences - money - culture - education - religion

5. Say something behind back
conflict
cross-functional team
ability to read others perceptions of you
cowardly agression

6. Communicating without the use of words
non-verbal communication
direct comparison
external noise
Quickest way to break up a conversation

7. What % of communication is nonverbal?
self esteem
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
if you have to be right - you won't handle conflict well

8. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
indirect communication
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

9. What are the guidelines for listening?

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10. Not constructive or helpful
negative
frame of reference
Quickest way to break up a conversation
agressive - nonassertive - assertive

11. ABCs for giving directions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation

12. Putting message in sending form
non-verbal communication
encoding
stereotype
Quickest way to break up a conversation

13. Nonassertive

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14. Self concept that reflects the way we believe others see us
reflected appraisal
punctual
negative
ability to read others perceptions of you

15. Having good manners in your dealing with people.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette

16. A ________________ can be the difference between understanding and not
self-discipline (control)
7%
piece of information
indirect communication

17. Introducing a new person to a group
eye contact - extend hand first - offer firm but relaxed grip
Concise
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

18. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ability to read others perceptions of you
mediation
age - experiences - money - culture - education - religion

19. Anything that distracts
noise
self awareness
frame of reference
non-verbal communication

20. Following a strict code of conduct or standard of values
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
integrity
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

21. Evaluations of self worth (how you feel about these qualities)
interpersonal skills
direct comparison
indirect communication
self esteem

22. The medium that carries the message
channel
self awareness
punctual
language is symbolic

23. We compare our weaknesses with others strengths (causes inferiority)
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
direct comparison

24. Same words may be interpreted differently than you meant
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
team
language is subjective
location - timing - intensity - relationships

25. How is verbal communication both a bridge and a barrier?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

26. 4 types of love in the greek language
channel
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well

27. What are the different kinds of intimacy?
Quickest way to break up a conversation
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact

28. What question helps you be more aware?
empathic listening: listening with a desire to understand
non-verbal communication
Why?
clear - complete - concise - considerate

29. Give whole story - don't leave out info
agressive - nonassertive - assertive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
Complete

30. A struggle between 2 or more people
7%
conflict
cowardly agression
channel

31. Stress key words - not confusing or complicated
self esteem
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication
Clear

32. A group of people from different departments or areas working together.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
cross-functional team
non-assertion

33. Being on time
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual
emotional intelligence EQ

34. Your conscious read of others thoughts and feelings
38%
others awareness
connotation
non-assertion

35. Hunger
age - experiences - money - culture - education - religion
self-discipline (control)
language is symbolic
internal noise

36. The intended meaning of the communication sent
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
non-verbal communication

37. Hallway
external noise
reflected appraisal and direct comparison
noise
emotional intelligence EQ

38. What % of communication is language?
etiquette
team
location - timing - intensity - relationships
7%

39. The principles of conduct that govern a group or society
if you have to be right - you won't handle conflict well
external noise
ethics
decoding

40. Showing people they are important to you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
empathic listening: listening with a desire to understand
eye contact - handshake - proper intro - respect - include all
non-assertion

41. What are the different styles for handling conflict?
Why?
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up
frame of reference

42. Awareness of others perceptions of yourself
ability to read others perceptions of you
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
noise

43. What are the unhealthy listening patterns and habits?
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
7%
Concise

44. Receiving criticism

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45. Harmonious and assertive tone
eye contact - extend hand first - offer firm but relaxed grip
Concise
location - timing - intensity - relationships
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

46. What are the 3 parts to the 'I Statement?'
self awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics

47. What is the nature of conflict?
non-verbal communication
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up

48. Giving criticism

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49. Considerate
38%
Quickest way to break up a conversation
worry about location - timing - tone
empathic listening: listening with a desire to understand

50. Conversation killers
talk too much about self - talk too little - interrupt others
location - timing - intensity - relationships
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship