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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Be brief and to the point
communication
Concise
stereotype
message
2. Awareness of others perceptions of yourself
ability to read others perceptions of you
indirect communication
accountability .
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
3. The principles of conduct that govern a group or society
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - handshake - proper intro - respect - include all
4. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
accountability .
Quickest way to break up a conversation
5. It takes a lot longer to _____ a relational mess then it does to prevent one
stereotype
location - timing - intensity - relationships
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved
6. Following a strict code of conduct or standard of values
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
channel
7. Considerate
communication
worry about location - timing - tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
frame of reference
8. What are the unhealthy listening patterns and habits?
language is symbolic
frame of reference
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
9. A group of people from different departments or areas working together.
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
handshake - eye contact - introduction - stopping own conversation
cross-functional team
10. What are the 3 parts to the 'I Statement?'
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
11. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cowardly agression
negative
12. The medium that carries the message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
indirect communication
13. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
55%
channel
14. Self concept that reflects the way we believe others see us
reflected appraisal
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
15. Same words may be interpreted differently than you meant
assertion
defensiveness
feedback
language is subjective
16. Speak to issue w/o raising hostility (you help someone come to a conclusion)
age - experiences - money - culture - education - religion
self esteem
indirect communication
verbal
17. ABCs for giving directions
team
assertion
clear - complete - concise - considerate
Concise
18. Communicating without the use of words
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
negative
non-verbal communication
19. Willingness to take credit and blame for actions
tact
non-verbal communication
Concise
accountability .
20. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
non-assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self esteem
21. Basics of tact and courtesy
integrity
tone - people skills - respecting others differently
assertion
team
22. Putting message in sending form
clear - complete - concise - considerate
leadership
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
23. A struggle between 2 or more people
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
conflict
24. What are the different styles for handling conflict?
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
noise
encoding
25. Interrupting others
self concept
Quickest way to break up a conversation
frame of reference
38%
26. Not constructive or helpful
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Why?
negative
27. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
worry about location - timing - tone
discrimination
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip
28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
negative
self awareness
communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
29. Handling problems and criticism gracefully and maturely
professionalism
others awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
constructive
30. Harmonious and assertive tone
self esteem
location - timing - intensity - relationships
assertion
etiquette
31. Communicating with words
noise
cross-functional team
leadership
verbal
32. Doing what needs to be done and doing it withou tbeing told
defensiveness
interpersonal skills
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
33. Evaluations of self worth (how you feel about these qualities)
indirect communication
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
34. Stress key words - not confusing or complicated
punctual
Complete
location - timing - intensity - relationships
Clear
35. The unwillingness to express thoughts and feelings in a conflict (you run)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion
tact
38%
36. Your ability to understand and manage your own emotions and be sensitive to others emotions
worry about location - timing - tone
punctual
decoding
emotional intelligence EQ
37. Factors that shape our frame of reference
agressive - nonassertive - assertive
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
38. Steps to good professional communication
tact
handshake - eye contact - introduction - stopping own conversation
cross-functional team
reflected appraisal and direct comparison
39. Say something behind back
cowardly agression
decoding
cross-functional team
encoding
40. Inspiring and influencing others - setting your actions as example - knowing where to go...
eye contact - extend hand first - offer firm but relaxed grip
Why?
leadership
emotional intelligence EQ
41. Aggressive
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42. The symbol reflects our understanding (we see a chair we know its a chair)
etiquette
clean up
Why?
language is symbolic
43. What question helps you be more aware?
ethics
Why?
7%
stereotype
44. Anything that distracts
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
negative
ability to read others perceptions of you
noise
45. What % of communication is language?
non-assertion
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7%
46. Effective communication basics
talk too much about self - talk too little - interrupt others
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
47. Conversation killers
encoding
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison
cowardly agression
48. A listerner's response that tells a sender that the message is understood
feedback
reflected appraisal and direct comparison
if you have to be right - you won't handle conflict well
conflict
49. What nonverbal symbols are best at communicating?
tact
cross-functional team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
50. Skills that promote relationships with other people.
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
interpersonal skills
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