Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Steps to good professional communication
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ

2. Nonassertive

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3. The unwillingness to express thoughts and feelings in a conflict (you run)
others awareness
channel
non-assertion
indirect communication

4. Your conscious read of others thoughts and feelings
non-assertion - direct agression - cowards agression - indirect communication - assertion
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
55%

5. Communicating with words
team
verbal
7%
accountability .

6. What are the 3 parts to the 'I Statement?'
integrity
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
communication
location - timing - intensity - relationships

7. Having good manners in your dealing with people.
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
non-verbal communication

8. Introducing a new person to a group
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

9. Not constructive or helpful
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
negative
indirect communication
tone - people skills - respecting others differently

10. An oversimplified and distorted belief about a person or group
integrity
decoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype

11. Being on time
stereotype
Quickest way to break up a conversation
connotation
punctual

12. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
ability to read others perceptions of you

13. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion

14. What % of communication is language?
be quick to listen and slow to speak - listen to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal
7%

15. Hunger
constructive
internal noise
external noise
Why?

16. It takes a lot longer to _____ a relational mess then it does to prevent one
tone - people skills - respecting others differently
self esteem
clean up
be quick to listen and slow to speak - listen to understand

17. The medium that carries the message
Complete
direct comparison
ability to read others perceptions of you
channel

18. What are the different kinds of intimacy?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ability to read others perceptions of you

19. Aggressive

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20. Harmonious and assertive tone
communication
clear - complete - concise - considerate
location - timing - intensity - relationships
tone - people skills - respecting others differently

21. Evaluations of self worth (how you feel about these qualities)
38%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
55%

22. Effective communication basics
indirect communication
ethics
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved

23. Which 2 guidelines for listening would you choose to incorporate more into your listening?
decoding
be quick to listen and slow to speak - listen to understand
interpersonal skills
self-discipline (control)

24. Handling problems and criticism gracefully and maturely
professionalism
empathic listening: listening with a desire to understand
piece of information
internal noise

25. What nonverbal symbols are best at communicating?
clear - complete - concise - considerate
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
emotional intelligence EQ
location - timing - intensity - relationships

26. _______________ criticism is presented in a way that can help you learn and grow.
constructive
empathic listening: listening with a desire to understand
external noise
Complete

27. How conscious you are of your own motivations - thoughts - and feelings
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
communication

28. How is our self concept developed?
indirect communication
be quick to listen and slow to speak - listen to understand
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

29. Skills that promote relationships with other people.
7%
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
interpersonal skills

30. A struggle between 2 or more people
conflict
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ability to read others perceptions of you
language is subjective

31. Following a strict code of conduct or standard of values
assertion
direct agression
handshake - eye contact - introduction - stopping own conversation
integrity

32. What are the 3 codes used to express thoughts and feelings?
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

33. 4 types of love in the greek language
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal

34. Your message expresses thoughts and feelings clearly and directly w/o making judgements
ethics
noise
assertion
discrimination

35. What you're going through when you're trying to interpret
clean up
non-verbal communication
direct comparison
decoding

36. Proper handshake
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference

37. Factors that shape our frame of reference
channel
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion

38. Awareness of others perceptions of yourself
frame of reference
ability to read others perceptions of you
connotation
message

39. Giving criticism

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40. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
Quickest way to break up a conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

41. What % of communication is nonverbal?
constructive
55%
stereotype
language is subjective

42. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
communication
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

43. The ability to say and do things in a way that will not offend another person
negative
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - handshakes - eye contact - keeping everyone involved

44. How is verbal communication both a bridge and a barrier?
etiquette
cross-functional team
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

45. Putting up an emotional guard against negative opinion
defensiveness
integrity
clean up
internal noise

46. A group of people from different departments or areas working together.
clean up
Quickest way to break up a conversation
non-verbal communication
cross-functional team

47. Cardinal rule of conflict

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48. Interrupting others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cowardly agression
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip

49. What % of communication is paralanguage?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
38%
stereotype
ability to read others perceptions of you

50. Making introductions
eye contact - handshake - proper intro - respect - include all
ethics
stereotype
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments