Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting up an emotional guard against negative opinion
age - experiences - money - culture - education - religion
reflected appraisal
non-assertion
defensiveness

2. Following a strict code of conduct or standard of values
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity
Quickest way to break up a conversation

3. Background of communication that influences how people interpret the message
noise
agressive - nonassertive - assertive
ethics
frame of reference

4. What is the nature of conflict?
decoding
empathic listening: listening with a desire to understand
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

5. Be brief and to the point
emotional intelligence EQ
Concise
age - experiences - money - culture - education - religion
Why?

6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
empathic listening: listening with a desire to understand
if you have to be right - you won't handle conflict well
team
Why?

7. Giving criticism

8. The medium that carries the message
Concise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
channel
discrimination

9. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others

10. What are the different kinds of intimacy?
external noise
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem

11. The intended meaning of the communication sent
defensiveness
message
self concept
agressive - nonassertive - assertive

12. Hunger
clear - complete - concise - considerate
55%
self concept
internal noise

13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
integrity
eye contact - extend hand first - offer firm but relaxed grip
communication

14. Having good manners in your dealing with people.
self concept
emotional intelligence EQ
empathic listening: listening with a desire to understand
etiquette

15. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved

16. Which 2 guidelines for listening would you choose to incorporate more into your listening?
eye contact - handshake - proper intro - respect - include all
Concise
be quick to listen and slow to speak - listen to understand
feedback

17. An oversimplified and distorted belief about a person or group
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently
stereotype

18. Hallway
mediation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
external noise

19. What % of communication is language?
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
7%
feedback

20. We compare our weaknesses with others strengths (causes inferiority)
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison
leadership

21. Putting message in sending form
Clear
verbal
talk too much about self - talk too little - interrupt others
encoding

22. What are the unhealthy listening patterns and habits?
Complete
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone
reflected appraisal and direct comparison

23. 3 approaches of tone
interpersonal skills
emotional intelligence EQ
agressive - nonassertive - assertive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

24. What is the healthy listening habit?
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness

25. Communicating without the use of words
location - timing - intensity - relationships
message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication

26. Aggressive

27. The principles of conduct that govern a group or society
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
defensiveness
message
ethics

28. What % of communication is paralanguage?
be quick to listen and slow to speak - listen to understand
38%
ethics
language is subjective

29. Handling problems and criticism gracefully and maturely
Clear
professionalism
non-verbal communication
verbal

30. Criticism expressed in a way that threatens the other person (retaliate)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression
cross-functional team
indirect communication

31. Not constructive or helpful
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
negative
tone - people skills - handshakes - eye contact - keeping everyone involved

32. Communicating with words
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information
verbal

33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
leadership
conflict
decoding

34. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion
Why?
feedback

35. Steps to good professional communication
etiquette
handshake - eye contact - introduction - stopping own conversation
piece of information
accountability .

36. Self concept that reflects the way we believe others see us
decoding
Clear
Concise
reflected appraisal

37. Conversation killers
language is symbolic
Concise
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
self concept
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal

39. Interrupting others
Quickest way to break up a conversation
leadership
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

40. Same words may be interpreted differently than you meant
language is subjective
noise
mediation
self-discipline (control)

41. Factors that shape EQ
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal and direct comparison
non-assertion

42. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

43. Evaluations of self worth (how you feel about these qualities)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - handshake - proper intro - respect - include all
self esteem
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

44. Considerate
internal noise
stereotype
language is subjective
worry about location - timing - tone

45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
be quick to listen and slow to speak - listen to understand
leadership
non-assertion - direct agression - cowards agression - indirect communication - assertion
discrimination

46. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
channel

47. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
verbal
non-assertion

48. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression

49. What % of communication is nonverbal?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

50. How is our self concept developed?
self-discipline (control)
defensiveness
mediation
reflected appraisal and direct comparison