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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The symbol reflects our understanding (we see a chair we know its a chair)
non-verbal communication
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
2. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
3. Factors that shape EQ
message
be quick to listen and slow to speak - listen to understand
integrity
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
4. What you're going through when you're trying to interpret
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
decoding
cross-functional team
5. How conscious you are of your own motivations - thoughts - and feelings
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
discrimination
self awareness
6. Doing what needs to be done and doing it withou tbeing told
emotional intelligence EQ
external noise
initiative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
7. The unwillingness to express thoughts and feelings in a conflict (you run)
constructive
non-assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self concept
8. What are the different kinds of intimacy?
interpersonal skills
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact
direct comparison
9. Following a strict code of conduct or standard of values
integrity
empathic listening: listening with a desire to understand
internal noise
talk too much about self - talk too little - interrupt others
10. Putting message in sending form
reflected appraisal
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships
encoding
11. Evaluations of self worth (how you feel about these qualities)
defensiveness
self esteem
professionalism
connotation
12. Give whole story - don't leave out info
Complete
etiquette
accountability .
tone - people skills - respecting others differently
13. A group of people from different departments or areas working together.
be quick to listen and slow to speak - listen to understand
cross-functional team
others awareness
conflict
14. Introducing a new person to a group
self-discipline (control)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
15. Self concept that reflects the way we believe others see us
agressive - nonassertive - assertive
reflected appraisal
emotional intelligence EQ
interpersonal skills
16. Considerate
connotation
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
talk too much about self - talk too little - interrupt others
17. Your conscious read of others thoughts and feelings
others awareness
talk too much about self - talk too little - interrupt others
55%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
18. Being on time
ability to read others perceptions of you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
punctual
19. ABCs for giving directions
Why?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison
clear - complete - concise - considerate
20. Skills that promote relationships with other people.
direct agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clear - complete - concise - considerate
interpersonal skills
21. Nonassertive
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22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
connotation
self concept
decoding
Clear
23. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
non-assertion
defensiveness
non-assertion - direct agression - cowards agression - indirect communication - assertion
24. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
ability to read others perceptions of you
discrimination
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others
25. What are the unhealthy listening patterns and habits?
tact
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
7%
26. What % of communication is language?
mediation
7%
Why?
professionalism
27. What question helps you be more aware?
internal noise
Why?
indirect communication
punctual
28. Factors that shape our frame of reference
tone - people skills - respecting others differently
internal noise
age - experiences - money - culture - education - religion
channel
29. Say something behind back
cowardly agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal
punctual
30. It takes a lot longer to _____ a relational mess then it does to prevent one
verbal
feedback
clean up
indirect communication
31. _______________ criticism is presented in a way that can help you learn and grow.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
mediation
clean up
32. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-verbal communication
ability to read others perceptions of you
mediation
55%
33. Your ability to understand and manage your own emotions and be sensitive to others emotions
age - experiences - money - culture - education - religion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation
emotional intelligence EQ
34. Communicating with words
age - experiences - money - culture - education - religion
verbal
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
35. Hunger
talk too much about self - talk too little - interrupt others
professionalism
internal noise
eye contact - extend hand first - offer firm but relaxed grip
36. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
constructive
stereotype
team
Quickest way to break up a conversation
37. Making introductions
Concise
encoding
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38. Conversation killers
ability to read others perceptions of you
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others
cross-functional team
39. Which 2 guidelines for listening would you choose to incorporate more into your listening?
55%
message
cross-functional team
be quick to listen and slow to speak - listen to understand
40. Criticism expressed in a way that threatens the other person (retaliate)
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
noise
41. Willingness to take credit and blame for actions
feedback
accountability .
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well
42. Putting up an emotional guard against negative opinion
defensiveness
clean up
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
43. Stress key words - not confusing or complicated
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
Clear
integrity
44. What is the healthy listening habit?
empathic listening: listening with a desire to understand
self esteem
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
45. What is the nature of conflict?
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
46. The principles of conduct that govern a group or society
discrimination
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
ethics
be quick to listen and slow to speak - listen to understand
47. Awareness of others perceptions of yourself
tact
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
48. Receiving criticism
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49. An oversimplified and distorted belief about a person or group
constructive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stereotype
50. Not constructive or helpful
negative
language is subjective
feedback
leadership