Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stress key words - not confusing or complicated






2. Which 2 guidelines for listening would you choose to incorporate more into your listening?






3. Cardinal rule of conflict

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4. Putting up an emotional guard against negative opinion






5. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






6. What you're going through when you're trying to interpret






7. Training of oneself; correction or regulation of oneself for improvement






8. Effective communication basics






9. An oversimplified and distorted belief about a person or group






10. Factors that shape EQ






11. Your message expresses thoughts and feelings clearly and directly w/o making judgements






12. Your ability to understand and manage your own emotions and be sensitive to others emotions






13. Give whole story - don't leave out info






14. Conversation killers






15. What are the different styles for handling conflict?






16. How conscious you are of your own motivations - thoughts - and feelings






17. Aggressive

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18. Basics of tact and courtesy






19. The ability to say and do things in a way that will not offend another person






20. How is verbal communication both a bridge and a barrier?






21. 3 approaches of tone






22. Giving criticism

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23. How is our self concept developed?






24. The intended meaning of the communication sent






25. A group of people from different departments or areas working together.






26. Nonassertive

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27. Willingness to take credit and blame for actions






28. Not constructive or helpful






29. What is the nature of conflict?






30. A listerner's response that tells a sender that the message is understood






31. Communicating with words






32. Proper handshake






33. Following a strict code of conduct or standard of values






34. What are the different kinds of intimacy?






35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






36. The medium that carries the message






37. Criticism expressed in a way that threatens the other person (retaliate)






38. What are the guidelines for listening?

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39. Skills that promote relationships with other people.






40. A ________________ can be the difference between understanding and not






41. _______________ criticism is presented in a way that can help you learn and grow.






42. What question helps you be more aware?






43. Hunger






44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






45. Doing what needs to be done and doing it withou tbeing told






46. Evaluations of self worth (how you feel about these qualities)






47. Considerate






48. Your conscious read of others thoughts and feelings






49. What % of communication is nonverbal?






50. Harmonious and assertive tone