Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 types of love in the greek language






2. What are the different styles for handling conflict?






3. It takes a lot longer to _____ a relational mess then it does to prevent one






4. A ________________ can be the difference between understanding and not






5. Self concept that reflects the way we believe others see us






6. Factors that shape our frame of reference






7. How conscious you are of your own motivations - thoughts - and feelings






8. Anything that distracts






9. _______________ criticism is presented in a way that can help you learn and grow.






10. Criticism expressed in a way that threatens the other person (retaliate)






11. Receiving criticism


12. Giving criticism


13. Hallway






14. Associated meaning






15. Factors that shape EQ






16. Say something behind back






17. Nonassertive


18. What is the healthy listening habit?






19. Having good manners in your dealing with people.






20. Inspiring and influencing others - setting your actions as example - knowing where to go...






21. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






22. Effective communication basics






23. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






24. An oversimplified and distorted belief about a person or group






25. What question helps you be more aware?






26. Communicating without the use of words






27. Putting up an emotional guard against negative opinion






28. Evaluations of self worth (how you feel about these qualities)






29. What is the nature of conflict?






30. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






31. Your ability to understand and manage your own emotions and be sensitive to others emotions






32. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






33. Give whole story - don't leave out info






34. Cardinal rule of conflict


35. A struggle between 2 or more people






36. A listerner's response that tells a sender that the message is understood






37. What are the 3 parts to the 'I Statement?'






38. ABCs for giving directions






39. The medium that carries the message






40. Making introductions






41. What % of communication is paralanguage?






42. Considerate






43. Steps to good professional communication






44. We compare our weaknesses with others strengths (causes inferiority)






45. The symbol reflects our understanding (we see a chair we know its a chair)






46. Same words may be interpreted differently than you meant






47. Willingness to take credit and blame for actions






48. What are the 3 codes used to express thoughts and feelings?






49. Background of communication that influences how people interpret the message






50. Skills that promote relationships with other people.