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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4 types of love in the greek language
defensiveness
empathic listening: listening with a desire to understand
cross-functional team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

2. What are the 3 codes used to express thoughts and feelings?
if you have to be right - you won't handle conflict well
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
verbal

3. What % of communication is nonverbal?
55%
conflict
negative
7%

4. Your message expresses thoughts and feelings clearly and directly w/o making judgements
clear - complete - concise - considerate
ethics
assertion
if you have to be right - you won't handle conflict well

5. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
interpersonal skills
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion
team

6. Putting message in sending form
encoding
direct agression
professionalism
empathic listening: listening with a desire to understand

7. The medium that carries the message
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel
frame of reference

8. The principles of conduct that govern a group or society
assertion
accountability .
stereotype
ethics

9. Proper handshake
defensiveness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip

10. Nonassertive

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11. What % of communication is language?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7%
stereotype
tone - people skills - respecting others differently

12. Communicating with words
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
verbal
internal noise

13. What are the guidelines for listening?

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14. Factors that shape EQ
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

15. Stress key words - not confusing or complicated
Clear
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
assertion

16. Being on time
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
punctual

17. Giving criticism

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18. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
professionalism
punctual
clear - complete - concise - considerate

19. The intended meaning of the communication sent
channel
conflict
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
message

20. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion

21. Your conscious read of others thoughts and feelings
location - timing - intensity - relationships
verbal
others awareness
channel

22. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
handshake - eye contact - introduction - stopping own conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
agressive - nonassertive - assertive

23. It takes a lot longer to _____ a relational mess then it does to prevent one
external noise
others awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up

24. _______________ criticism is presented in a way that can help you learn and grow.
channel
be quick to listen and slow to speak - listen to understand
direct comparison
constructive

25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
indirect communication
decoding
defensiveness

26. A listerner's response that tells a sender that the message is understood
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback
Quickest way to break up a conversation

27. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently

28. How is our self concept developed?
reflected appraisal and direct comparison
emotional intelligence EQ
language is symbolic
cowardly agression

29. What nonverbal symbols are best at communicating?
mediation
age - experiences - money - culture - education - religion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact

30. What question helps you be more aware?
tone - people skills - respecting others differently
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Why?
55%

31. How conscious you are of your own motivations - thoughts - and feelings
others awareness
etiquette
direct comparison
self awareness

32. Same words may be interpreted differently than you meant
tone - people skills - handshakes - eye contact - keeping everyone involved
language is symbolic
language is subjective
be quick to listen and slow to speak - listen to understand

33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
communication
leadership
discrimination
Why?

34. Not constructive or helpful
Concise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
negative

35. Say something behind back
direct comparison
professionalism
cowardly agression
internal noise

36. Be brief and to the point
external noise
Concise
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison

37. What are the different kinds of intimacy?
cross-functional team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
leadership

38. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
frame of reference
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

39. The ability to say and do things in a way that will not offend another person
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact
leadership
Why?

40. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
defensiveness
agressive - nonassertive - assertive
language is subjective

41. What % of communication is paralanguage?
etiquette
if you have to be right - you won't handle conflict well
communication
38%

42. Having good manners in your dealing with people.
direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information
etiquette

43. What is the healthy listening habit?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

44. Skills that promote relationships with other people.
interpersonal skills
7%
decoding
emotional intelligence EQ

45. Harmonious and assertive tone
be quick to listen and slow to speak - listen to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships

46. 3 approaches of tone
agressive - nonassertive - assertive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication

47. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
eye contact - handshake - proper intro - respect - include all
language is subjective
ethics

48. A group of people from different departments or areas working together.
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
interpersonal skills
cross-functional team

49. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships
feedback
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

50. Evaluations of self worth (how you feel about these qualities)
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
ability to read others perceptions of you

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