Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A struggle between 2 or more people






2. Hunger






3. Nonassertive


4. How is verbal communication both a bridge and a barrier?






5. Speak to issue w/o raising hostility (you help someone come to a conclusion)






6. Putting message in sending form






7. Willingness to take credit and blame for actions






8. Aggressive


9. Stress key words - not confusing or complicated






10. Being on time






11. What % of communication is language?






12. 3 approaches of tone






13. Your ability to understand and manage your own emotions and be sensitive to others emotions






14. Your message expresses thoughts and feelings clearly and directly w/o making judgements






15. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






16. The symbol reflects our understanding (we see a chair we know its a chair)






17. Criticism expressed in a way that threatens the other person (retaliate)






18. A listerner's response that tells a sender that the message is understood






19. What % of communication is paralanguage?






20. Awareness of others perceptions of yourself






21. Anything that distracts






22. It takes a lot longer to _____ a relational mess then it does to prevent one






23. Handling problems and criticism gracefully and maturely






24. What are the 3 codes used to express thoughts and feelings?






25. Not constructive or helpful






26. The ability to say and do things in a way that will not offend another person






27. What question helps you be more aware?






28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






29. Background of communication that influences how people interpret the message






30. Showing people they are important to you






31. What are the guidelines for listening?


32. We compare our weaknesses with others strengths (causes inferiority)






33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






34. What you're going through when you're trying to interpret






35. The unwillingness to express thoughts and feelings in a conflict (you run)






36. Communicating without the use of words






37. A group of people from different departments or areas working together.






38. Factors that shape EQ






39. Introducing a new person to a group






40. What are the 3 parts to the 'I Statement?'






41. Cardinal rule of conflict


42. What is the nature of conflict?






43. Harmonious and assertive tone






44. _______________ criticism is presented in a way that can help you learn and grow.






45. A ________________ can be the difference between understanding and not






46. Hallway






47. Having good manners in your dealing with people.






48. Considerate






49. Give whole story - don't leave out info






50. Putting up an emotional guard against negative opinion