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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Clear
assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently
2. What % of communication is nonverbal?
55%
message
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
3. Communicating without the use of words
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
38%
non-verbal communication
initiative
4. Having good manners in your dealing with people.
external noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette
message
5. Proper handshake
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - extend hand first - offer firm but relaxed grip
stereotype
accountability .
6. What % of communication is paralanguage?
Concise
55%
punctual
38%
7. The symbol reflects our understanding (we see a chair we know its a chair)
agressive - nonassertive - assertive
feedback
noise
language is symbolic
8. Putting message in sending form
stereotype
language is subjective
handshake - eye contact - introduction - stopping own conversation
encoding
9. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
non-verbal communication
10. Anything that distracts
ability to read others perceptions of you
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
noise
11. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal
leadership
integrity
12. Following a strict code of conduct or standard of values
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact
piece of information
13. A ________________ can be the difference between understanding and not
ethics
piece of information
encoding
Clear
14. Be brief and to the point
talk too much about self - talk too little - interrupt others
Concise
interpersonal skills
noise
15. What are the guidelines for listening?
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16. Considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
cowardly agression
piece of information
17. What are the different kinds of intimacy?
communication
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
18. Interrupting others
integrity
language is subjective
Quickest way to break up a conversation
38%
19. ABCs for giving directions
clear - complete - concise - considerate
cowardly agression
discrimination
mediation
20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self awareness
connotation
age - experiences - money - culture - education - religion
communication
21. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
tone - people skills - respecting others differently
constructive
mediation
talk too much about self - talk too little - interrupt others
22. How conscious you are of your own motivations - thoughts - and feelings
internal noise
self concept
ability to read others perceptions of you
self awareness
23. Your conscious read of others thoughts and feelings
direct comparison
empathic listening: listening with a desire to understand
others awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
24. Stress key words - not confusing or complicated
punctual
professionalism
Clear
feedback
25. Criticism expressed in a way that threatens the other person (retaliate)
location - timing - intensity - relationships
leadership
direct agression
mediation
26. Giving criticism
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27. Training of oneself; correction or regulation of oneself for improvement
direct agression
constructive
self-discipline (control)
reflected appraisal and direct comparison
28. An oversimplified and distorted belief about a person or group
stereotype
age - experiences - money - culture - education - religion
Clear
constructive
29. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
punctual
direct agression
indirect communication
30. A group of people from different departments or areas working together.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette
initiative
cross-functional team
31. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
32. Self concept that reflects the way we believe others see us
handshake - eye contact - introduction - stopping own conversation
worry about location - timing - tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
33. Doing what needs to be done and doing it withou tbeing told
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
initiative
7%
etiquette
34. Steps to good professional communication
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
handshake - eye contact - introduction - stopping own conversation
35. Background of communication that influences how people interpret the message
frame of reference
tone - people skills - respecting others differently
decoding
ability to read others perceptions of you
36. What is the healthy listening habit?
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
emotional intelligence EQ
37. Receiving criticism
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38. Effective communication basics
self esteem
7%
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
39. Showing people they are important to you
assertion
eye contact - handshake - proper intro - respect - include all
tone - people skills - respecting others differently
38%
40. What are the different styles for handling conflict?
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
41. Willingness to take credit and blame for actions
self awareness
decoding
accountability .
clean up
42. Your ability to understand and manage your own emotions and be sensitive to others emotions
discrimination
direct agression
ability to read others perceptions of you
emotional intelligence EQ
43. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cross-functional team
44. Awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
45. Associated meaning
noise
connotation
feedback
55%
46. 3 approaches of tone
7%
connotation
38%
agressive - nonassertive - assertive
47. _______________ criticism is presented in a way that can help you learn and grow.
constructive
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
7%
48. 4 types of love in the greek language
cross-functional team
ability to read others perceptions of you
empathic listening: listening with a desire to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
49. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
defensiveness
eye contact - handshake - proper intro - respect - include all
others awareness
discrimination
50. Communicating with words
verbal
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy