Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speak to issue w/o raising hostility (you help someone come to a conclusion)






2. Anything that distracts






3. We compare our weaknesses with others strengths (causes inferiority)






4. How is verbal communication both a bridge and a barrier?






5. Conversation killers






6. Considerate






7. 3 approaches of tone






8. Not constructive or helpful






9. Steps to good professional communication






10. 4 types of love in the greek language






11. Introducing a new person to a group






12. Skills that promote relationships with other people.






13. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






14. Having good manners in your dealing with people.






15. A group of people from different departments or areas working together.






16. Hunger






17. Criticism expressed in a way that threatens the other person (retaliate)






18. A ________________ can be the difference between understanding and not






19. Doing what needs to be done and doing it withou tbeing told






20. The principles of conduct that govern a group or society






21. What are the guidelines for listening?

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22. Putting up an emotional guard against negative opinion






23. Your message expresses thoughts and feelings clearly and directly w/o making judgements






24. Hallway






25. Self concept that reflects the way we believe others see us






26. What is the nature of conflict?






27. The medium that carries the message






28. Harmonious and assertive tone






29. Being on time






30. A struggle between 2 or more people






31. Background of communication that influences how people interpret the message






32. Stress key words - not confusing or complicated






33. Training of oneself; correction or regulation of oneself for improvement






34. How conscious you are of your own motivations - thoughts - and feelings






35. Your ability to understand and manage your own emotions and be sensitive to others emotions






36. ABCs for giving directions






37. It takes a lot longer to _____ a relational mess then it does to prevent one






38. Following a strict code of conduct or standard of values






39. Interrupting others






40. The unwillingness to express thoughts and feelings in a conflict (you run)






41. Which 2 guidelines for listening would you choose to incorporate more into your listening?






42. Communicating without the use of words






43. Showing people they are important to you






44. What are the unhealthy listening patterns and habits?






45. Making introductions






46. Cardinal rule of conflict

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47. Give whole story - don't leave out info






48. What are the 3 codes used to express thoughts and feelings?






49. What are the 3 parts to the 'I Statement?'






50. Be brief and to the point