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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How is verbal communication both a bridge and a barrier?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
initiative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
2. Same words may be interpreted differently than you meant
worry about location - timing - tone
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
external noise
language is subjective
3. Being on time
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
decoding
punctual
initiative
4. Awareness of others perceptions of yourself
interpersonal skills
if you have to be right - you won't handle conflict well
age - experiences - money - culture - education - religion
ability to read others perceptions of you
5. Factors that shape our frame of reference
self concept
integrity
Why?
age - experiences - money - culture - education - religion
6. Introducing a new person to a group
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
negative
direct comparison
7. Hallway
be quick to listen and slow to speak - listen to understand
cross-functional team
language is symbolic
external noise
8. The intended meaning of the communication sent
emotional intelligence EQ
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
message
9. Your conscious read of others thoughts and feelings
others awareness
clear - complete - concise - considerate
noise
self-discipline (control)
10. The medium that carries the message
channel
conflict
direct agression
frame of reference
11. What % of communication is paralanguage?
38%
agressive - nonassertive - assertive
empathic listening: listening with a desire to understand
constructive
12. Doing what needs to be done and doing it withou tbeing told
emotional intelligence EQ
initiative
decoding
7%
13. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ
clean up
eye contact - extend hand first - offer firm but relaxed grip
14. How conscious you are of your own motivations - thoughts - and feelings
external noise
self awareness
negative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
15. A group of people from different departments or areas working together.
cowardly agression
cross-functional team
feedback
if you have to be right - you won't handle conflict well
16. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
17. Harmonious and assertive tone
tone - people skills - respecting others differently
location - timing - intensity - relationships
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
18. Your message expresses thoughts and feelings clearly and directly w/o making judgements
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
encoding
reflected appraisal and direct comparison
19. Handling problems and criticism gracefully and maturely
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Why?
eye contact - extend hand first - offer firm but relaxed grip
20. Inspiring and influencing others - setting your actions as example - knowing where to go...
emotional intelligence EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
21. We compare our weaknesses with others strengths (causes inferiority)
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
22. 3 approaches of tone
agressive - nonassertive - assertive
external noise
direct comparison
empathic listening: listening with a desire to understand
23. Associated meaning
clear - complete - concise - considerate
connotation
Quickest way to break up a conversation
age - experiences - money - culture - education - religion
24. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
worry about location - timing - tone
language is symbolic
25. Communicating with words
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion
26. Having good manners in your dealing with people.
etiquette
feedback
location - timing - intensity - relationships
reflected appraisal
27. What is the nature of conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
28. What are the unhealthy listening patterns and habits?
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
worry about location - timing - tone
29. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
talk too much about self - talk too little - interrupt others
cross-functional team
direct agression
discrimination
30. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
handshake - eye contact - introduction - stopping own conversation
direct comparison
communication
31. A struggle between 2 or more people
conflict
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ
message
32. What are the 3 codes used to express thoughts and feelings?
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
33. 4 types of love in the greek language
direct agression
reflected appraisal
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
34. Nonassertive
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35. Effective communication basics
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
handshake - eye contact - introduction - stopping own conversation
self concept
language is symbolic
age - experiences - money - culture - education - religion
37. An oversimplified and distorted belief about a person or group
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stereotype
discrimination
38%
38. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
age - experiences - money - culture - education - religion
others awareness
Quickest way to break up a conversation
39. Aggressive
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40. The unwillingness to express thoughts and feelings in a conflict (you run)
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
41. Criticism expressed in a way that threatens the other person (retaliate)
piece of information
direct agression
message
channel
42. How is our self concept developed?
cross-functional team
reflected appraisal and direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression
43. Following a strict code of conduct or standard of values
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact
integrity
communication
44. Not constructive or helpful
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative
non-assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
45. Cardinal rule of conflict
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46. Evaluations of self worth (how you feel about these qualities)
mediation
feedback
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self esteem
47. The principles of conduct that govern a group or society
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ethics
cross-functional team
conflict
48. Making introductions
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Why?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
location - timing - intensity - relationships
49. What you're going through when you're trying to interpret
frame of reference
decoding
reflected appraisal
team
50. Putting message in sending form
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding