People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. What question helps you be more aware?
Why?
if you have to be right - you won't handle conflict well
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)


3. Doing what needs to be done and doing it withou tbeing told
initiative
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
channel


4. Awareness of others perceptions of yourself
Quickest way to break up a conversation
ability to read others perceptions of you
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others


5. What are the unhealthy listening patterns and habits?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
eye contact - extend hand first - offer firm but relaxed grip
punctual
ability to read others perceptions of you


7. Training of oneself; correction or regulation of oneself for improvement
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)
clean up


8. We compare our weaknesses with others strengths (causes inferiority)
conflict
Clear
emotional intelligence EQ
direct comparison


9. Harmonious and assertive tone
clean up
self esteem
connotation
location - timing - intensity - relationships


10. Showing people they are important to you
external noise
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships
defensiveness


11. What are the different kinds of intimacy?
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
tone - people skills - respecting others differently


12. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
stereotype
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
mediation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


13. What you're going through when you're trying to interpret
ethics
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal


14. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
leadership


15. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication
reflected appraisal and direct comparison
language is subjective


16. Conversation killers
talk too much about self - talk too little - interrupt others
accountability .
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept


17. Nonassertive

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18. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression
self awareness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


19. How is our self concept developed?
language is symbolic
reflected appraisal and direct comparison
emotional intelligence EQ
others awareness


20. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
negative
channel
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


21. Steps to good professional communication
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
self awareness
eye contact - extend hand first - offer firm but relaxed grip


22. Be brief and to the point
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness
Concise
eye contact - extend hand first - offer firm but relaxed grip


23. Background of communication that influences how people interpret the message
professionalism
frame of reference
initiative
connotation


24. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
discrimination
external noise
self-discipline (control)


25. Giving criticism

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26. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - extend hand first - offer firm but relaxed grip


27. Having good manners in your dealing with people.
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team
frame of reference


28. Cardinal rule of conflict

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29. Hunger
eye contact - handshake - proper intro - respect - include all
self awareness
internal noise
decoding


30. Receiving criticism

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31. Factors that shape our frame of reference
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all


32. Factors that shape EQ
language is subjective
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


33. ABCs for giving directions
clear - complete - concise - considerate
agressive - nonassertive - assertive
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


34. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
handshake - eye contact - introduction - stopping own conversation
Quickest way to break up a conversation
defensiveness


35. Putting up an emotional guard against negative opinion
channel
ability to read others perceptions of you
defensiveness
punctual


36. What is the nature of conflict?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
language is subjective


37. Interrupting others
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up


38. An oversimplified and distorted belief about a person or group
emotional intelligence EQ
direct comparison
stereotype
7%


39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
agressive - nonassertive - assertive
defensiveness
internal noise


40. A group of people from different departments or areas working together.
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Complete
worry about location - timing - tone


41. Evaluations of self worth (how you feel about these qualities)
feedback
self esteem
cross-functional team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


42. Inspiring and influencing others - setting your actions as example - knowing where to go...
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved


43. The ability to say and do things in a way that will not offend another person
internal noise
Complete
decoding
tact


44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
connotation
self awareness
communication
internal noise


45. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
etiquette


46. Communicating without the use of words
integrity
self esteem
non-verbal communication
38%


47. What is the healthy listening habit?
empathic listening: listening with a desire to understand
indirect communication
encoding
message


48. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
discrimination


49. A struggle between 2 or more people
internal noise
conflict
emotional intelligence EQ
direct comparison


50. A listerner's response that tells a sender that the message is understood
feedback
decoding
be quick to listen and slow to speak - listen to understand
piece of information