Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Being on time
internal noise
Complete
ethics
punctual

2. Willingness to take credit and blame for actions
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct comparison
accountability .

3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
professionalism
self-discipline (control)
discrimination
self concept

4. Following a strict code of conduct or standard of values
conflict
stereotype
integrity
tone - people skills - respecting others differently

5. Putting message in sending form
encoding
decoding
etiquette
ethics

6. What are the different kinds of intimacy?
location - timing - intensity - relationships
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise

7. Cardinal rule of conflict

8. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
frame of reference
38%
tact
team

9. Introducing a new person to a group
feedback
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

10. Hallway
age - experiences - money - culture - education - religion
external noise
negative
piece of information

11. Showing people they are important to you
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
eye contact - handshake - proper intro - respect - include all
if you have to be right - you won't handle conflict well

12. Communicating without the use of words
conflict
non-verbal communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
internal noise

13. What are the 3 codes used to express thoughts and feelings?
communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stereotype
location - timing - intensity - relationships

14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
indirect communication
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

15. Self concept that reflects the way we believe others see us
reflected appraisal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Quickest way to break up a conversation

16. What question helps you be more aware?
Why?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
etiquette
cowardly agression

17. What are the different styles for handling conflict?
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
self concept

18. What are the guidelines for listening?

19. It takes a lot longer to _____ a relational mess then it does to prevent one
assertion
be quick to listen and slow to speak - listen to understand
clean up
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

20. Communicating with words
verbal
tact
frame of reference
external noise

21. Stress key words - not confusing or complicated
professionalism
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Clear
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

22. Steps to good professional communication
assertion
handshake - eye contact - introduction - stopping own conversation
cowardly agression
reflected appraisal

23. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Quickest way to break up a conversation
communication
message

24. What are the unhealthy listening patterns and habits?
channel
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
team

25. Basics of tact and courtesy
location - timing - intensity - relationships
language is symbolic
tone - people skills - respecting others differently
negative

26. Anything that distracts
self esteem
etiquette
agressive - nonassertive - assertive
noise

27. Proper handshake
conflict
Why?
initiative
eye contact - extend hand first - offer firm but relaxed grip

28. A listerner's response that tells a sender that the message is understood
agressive - nonassertive - assertive
piece of information
Why?
feedback

29. Skills that promote relationships with other people.
stereotype
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
interpersonal skills

30. What is the nature of conflict?
leadership
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - respecting others differently

31. How is our self concept developed?
reflected appraisal and direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
if you have to be right - you won't handle conflict well

32. The principles of conduct that govern a group or society
accountability .
direct comparison
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. Background of communication that influences how people interpret the message
language is subjective
channel
frame of reference
connotation

34. How conscious you are of your own motivations - thoughts - and feelings
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation
self awareness
integrity

35. Conversation killers
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
talk too much about self - talk too little - interrupt others
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

36. What is the healthy listening habit?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
empathic listening: listening with a desire to understand
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

37. Making introductions
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip

38. A ________________ can be the difference between understanding and not
talk too much about self - talk too little - interrupt others
defensiveness
leadership
piece of information

39. What % of communication is paralanguage?
accountability .
agressive - nonassertive - assertive
tone - people skills - handshakes - eye contact - keeping everyone involved
38%

40. An oversimplified and distorted belief about a person or group
non-verbal communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
decoding
stereotype

41. Your ability to understand and manage your own emotions and be sensitive to others emotions
verbal
self concept
discrimination
emotional intelligence EQ

42. Be brief and to the point
language is subjective
Concise
stereotype
team

43. What % of communication is language?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%
Clear
cowardly agression

44. How is verbal communication both a bridge and a barrier?
self esteem
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ability to read others perceptions of you
indirect communication

45. Having good manners in your dealing with people.
interpersonal skills
etiquette
Clear
Concise

46. Hunger
internal noise
Quickest way to break up a conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
frame of reference

47. Evaluations of self worth (how you feel about these qualities)
negative
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal
self esteem

48. Receiving criticism

49. Putting up an emotional guard against negative opinion
defensiveness
channel
direct comparison
piece of information

50. A struggle between 2 or more people
constructive
conflict
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding