Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Handling problems and criticism gracefully and maturely
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism

2. What % of communication is language?
7%
Why?
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ

3. What nonverbal symbols are best at communicating?
encoding
eye contact - extend hand first - offer firm but relaxed grip
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

4. Your message expresses thoughts and feelings clearly and directly w/o making judgements
initiative
eye contact - handshake - proper intro - respect - include all
external noise
assertion

5. Interrupting others
tone - people skills - respecting others differently
age - experiences - money - culture - education - religion
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

6. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal

7. Hunger
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cross-functional team
internal noise

8. _______________ criticism is presented in a way that can help you learn and grow.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
others awareness
direct agression
constructive

9. Proper handshake
Complete
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation

10. Following a strict code of conduct or standard of values
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
integrity
punctual
cross-functional team

11. Cardinal rule of conflict

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12. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
if you have to be right - you won't handle conflict well
interpersonal skills
self concept

13. Say something behind back
team
location - timing - intensity - relationships
Concise
cowardly agression

14. An oversimplified and distorted belief about a person or group
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stereotype
communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. Factors that shape EQ
communication
clear - complete - concise - considerate
self esteem
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

16. How conscious you are of your own motivations - thoughts - and feelings
Concise
self awareness
discrimination
clear - complete - concise - considerate

17. Self concept that reflects the way we believe others see us
self-discipline (control)
stereotype
mediation
reflected appraisal

18. Harmonious and assertive tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all

19. Hallway
punctual
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cowardly agression
external noise

20. It takes a lot longer to _____ a relational mess then it does to prevent one
self-discipline (control)
if you have to be right - you won't handle conflict well
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved

21. We compare our weaknesses with others strengths (causes inferiority)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Clear
direct comparison
etiquette

22. How is our self concept developed?
assertion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

23. Putting message in sending form
communication
encoding
accountability .
feedback

24. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
feedback
team
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved

25. Willingness to take credit and blame for actions
accountability .
reflected appraisal and direct comparison
Complete
encoding

26. Awareness of others perceptions of yourself
ability to read others perceptions of you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct comparison
interpersonal skills

27. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - handshake - proper intro - respect - include all
clean up

28. Putting up an emotional guard against negative opinion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
defensiveness
interpersonal skills

29. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
encoding

30. Factors that shape our frame of reference
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
reflected appraisal
initiative

31. Anything that distracts
noise
others awareness
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip

32. Doing what needs to be done and doing it withou tbeing told
initiative
tone - people skills - respecting others differently
language is symbolic
tact

33. What question helps you be more aware?
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

34. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
tone - people skills - respecting others differently
self esteem
discrimination
Concise

35. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
team
frame of reference
language is symbolic
self concept

36. Your conscious read of others thoughts and feelings
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
others awareness

37. What are the different kinds of intimacy?
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
ethics

38. What are the different styles for handling conflict?
eye contact - handshake - proper intro - respect - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
language is symbolic

39. The medium that carries the message
channel
emotional intelligence EQ
stereotype
language is symbolic

40. Aggressive

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41. Communicating with words
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
verbal

42. Criticism expressed in a way that threatens the other person (retaliate)
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct agression
interpersonal skills

43. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
indirect communication
stereotype
Complete

44. Associated meaning
negative
accountability .
connotation
location - timing - intensity - relationships

45. A ________________ can be the difference between understanding and not
constructive
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved
Concise

46. Effective communication basics
internal noise
initiative
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved

47. The intended meaning of the communication sent
self esteem
non-verbal communication
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

48. Stress key words - not confusing or complicated
defensiveness
Clear
internal noise
7%

49. Showing people they are important to you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict
encoding
eye contact - handshake - proper intro - respect - include all

50. Being on time
indirect communication
punctual
internal noise
encoding