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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. We compare our weaknesses with others strengths (causes inferiority)






2. Receiving criticism

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3. Introducing a new person to a group






4. Same words may be interpreted differently than you meant






5. Doing what needs to be done and doing it withou tbeing told






6. It takes a lot longer to _____ a relational mess then it does to prevent one






7. Criticism expressed in a way that threatens the other person (retaliate)






8. The intended meaning of the communication sent






9. A struggle between 2 or more people






10. Cardinal rule of conflict

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11. How is verbal communication both a bridge and a barrier?






12. Training of oneself; correction or regulation of oneself for improvement






13. The ability to say and do things in a way that will not offend another person






14. Background of communication that influences how people interpret the message






15. How is our self concept developed?






16. Not constructive or helpful






17. Communicating with words






18. Willingness to take credit and blame for actions






19. Effective communication basics






20. Harmonious and assertive tone






21. Factors that shape our frame of reference






22. What is the nature of conflict?






23. Stress key words - not confusing or complicated






24. Skills that promote relationships with other people.






25. Give whole story - don't leave out info






26. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






27. Putting message in sending form






28. Interrupting others






29. Showing people they are important to you






30. ABCs for giving directions






31. Which 2 guidelines for listening would you choose to incorporate more into your listening?






32. Your conscious read of others thoughts and feelings






33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






34. Being on time






35. What nonverbal symbols are best at communicating?






36. Factors that shape EQ






37. Hallway






38. Putting up an emotional guard against negative opinion






39. The unwillingness to express thoughts and feelings in a conflict (you run)






40. Proper handshake






41. Your ability to understand and manage your own emotions and be sensitive to others emotions






42. Aggressive

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43. Making introductions






44. Hunger






45. Self concept that reflects the way we believe others see us






46. Communicating without the use of words






47. Steps to good professional communication






48. Your message expresses thoughts and feelings clearly and directly w/o making judgements






49. A ________________ can be the difference between understanding and not






50. Basics of tact and courtesy







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