Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Aggressive

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2. Speak to issue w/o raising hostility (you help someone come to a conclusion)






3. How conscious you are of your own motivations - thoughts - and feelings






4. What are the 3 parts to the 'I Statement?'






5. Background of communication that influences how people interpret the message






6. Harmonious and assertive tone






7. Interrupting others






8. A ________________ can be the difference between understanding and not






9. Be brief and to the point






10. Anything that distracts






11. Your ability to understand and manage your own emotions and be sensitive to others emotions






12. Give whole story - don't leave out info






13. Same words may be interpreted differently than you meant






14. Being on time






15. Considerate






16. Giving criticism

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17. A struggle between 2 or more people






18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






19. Proper handshake






20. What are the unhealthy listening patterns and habits?






21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






22. Factors that shape EQ






23. The unwillingness to express thoughts and feelings in a conflict (you run)






24. Making introductions






25. Putting message in sending form






26. Associated meaning






27. How is our self concept developed?






28. The medium that carries the message






29. Conversation killers






30. Cardinal rule of conflict

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31. Your conscious read of others thoughts and feelings






32. It takes a lot longer to _____ a relational mess then it does to prevent one






33. Following a strict code of conduct or standard of values






34. Evaluations of self worth (how you feel about these qualities)






35. Willingness to take credit and blame for actions






36. Factors that shape our frame of reference






37. What is the nature of conflict?






38. The principles of conduct that govern a group or society






39. Communicating with words






40. Having good manners in your dealing with people.






41. Your message expresses thoughts and feelings clearly and directly w/o making judgements






42. Nonassertive

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43. What are the guidelines for listening?

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44. Self concept that reflects the way we believe others see us






45. What nonverbal symbols are best at communicating?






46. Receiving criticism

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47. We compare our weaknesses with others strengths (causes inferiority)






48. _______________ criticism is presented in a way that can help you learn and grow.






49. Criticism expressed in a way that threatens the other person (retaliate)






50. How is verbal communication both a bridge and a barrier?