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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making introductions






2. Background of communication that influences how people interpret the message






3. Having good manners in your dealing with people.






4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






5. Your conscious read of others thoughts and feelings






6. The intended meaning of the communication sent






7. Not constructive or helpful






8. Steps to good professional communication






9. Willingness to take credit and blame for actions






10. Hallway






11. A struggle between 2 or more people






12. Self concept that reflects the way we believe others see us






13. What are the unhealthy listening patterns and habits?






14. Your message expresses thoughts and feelings clearly and directly w/o making judgements






15. What are the 3 parts to the 'I Statement?'






16. Awareness of others perceptions of yourself






17. The medium that carries the message






18. Giving criticism

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19. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






20. Which 2 guidelines for listening would you choose to incorporate more into your listening?






21. Training of oneself; correction or regulation of oneself for improvement






22. What are the different styles for handling conflict?






23. We compare our weaknesses with others strengths (causes inferiority)






24. Communicating with words






25. A listerner's response that tells a sender that the message is understood






26. Hunger






27. Factors that shape our frame of reference






28. Putting up an emotional guard against negative opinion






29. The principles of conduct that govern a group or society






30. Same words may be interpreted differently than you meant






31. What are the 3 codes used to express thoughts and feelings?






32. Effective communication basics






33. _______________ criticism is presented in a way that can help you learn and grow.






34. Basics of tact and courtesy






35. Receiving criticism

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36. Evaluations of self worth (how you feel about these qualities)






37. What are the different kinds of intimacy?






38. How conscious you are of your own motivations - thoughts - and feelings






39. What you're going through when you're trying to interpret






40. Following a strict code of conduct or standard of values






41. Cardinal rule of conflict

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42. Nonassertive

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43. Doing what needs to be done and doing it withou tbeing told






44. How is our self concept developed?






45. Inspiring and influencing others - setting your actions as example - knowing where to go...






46. A group of people from different departments or areas working together.






47. Interrupting others






48. An oversimplified and distorted belief about a person or group






49. Showing people they are important to you






50. The ability to say and do things in a way that will not offend another person







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