Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Putting message in sending form
encoding
clean up
tone - people skills - respecting others differently
integrity

2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
discrimination
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
38%

3. Inspiring and influencing others - setting your actions as example - knowing where to go...
emotional intelligence EQ
discrimination
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

4. Communicating with words
verbal
Complete
age - experiences - money - culture - education - religion
piece of information

5. Factors that shape our frame of reference
leadership
self esteem
frame of reference
age - experiences - money - culture - education - religion

6. How is our self concept developed?
verbal
reflected appraisal and direct comparison
location - timing - intensity - relationships
external noise

7. Skills that promote relationships with other people.
decoding
accountability .
conflict
interpersonal skills

8. Basics of tact and courtesy
channel
tone - people skills - respecting others differently
38%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

9. What % of communication is nonverbal?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
age - experiences - money - culture - education - religion
55%

10. What is the nature of conflict?
etiquette
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
external noise

11. ABCs for giving directions
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip
external noise
tone - people skills - handshakes - eye contact - keeping everyone involved

12. Anything that distracts
stereotype
noise
connotation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

13. Making introductions
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal and direct comparison
external noise

14. Harmonious and assertive tone
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Complete
location - timing - intensity - relationships

15. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
eye contact - extend hand first - offer firm but relaxed grip
self concept
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

16. Same words may be interpreted differently than you meant
self-discipline (control)
language is subjective
assertion
direct agression

17. Give whole story - don't leave out info
conflict
initiative
decoding
Complete

18. Hunger
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved
internal noise

19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
piece of information
connotation
noise
mediation

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
channel
piece of information
indirect communication
agressive - nonassertive - assertive

21. The unwillingness to express thoughts and feelings in a conflict (you run)
self awareness
clean up
talk too much about self - talk too little - interrupt others
non-assertion

22. What you're going through when you're trying to interpret
encoding
self-discipline (control)
decoding
reflected appraisal

23. What are the guidelines for listening?

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24. What is the healthy listening habit?
empathic listening: listening with a desire to understand
worry about location - timing - tone
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
connotation

25. Doing what needs to be done and doing it withou tbeing told
direct comparison
initiative
7%
accountability .

26. Steps to good professional communication
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
reflected appraisal and direct comparison

27. 3 approaches of tone
others awareness
agressive - nonassertive - assertive
indirect communication
direct comparison

28. How conscious you are of your own motivations - thoughts - and feelings
verbal
team
assertion
self awareness

29. What % of communication is paralanguage?
location - timing - intensity - relationships
conflict
38%
self awareness

30. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
message
verbal
talk too much about self - talk too little - interrupt others

31. What question helps you be more aware?
Why?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression
external noise

32. Willingness to take credit and blame for actions
decoding
accountability .
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. Giving criticism

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34. The medium that carries the message
Complete
channel
language is subjective
direct agression

35. How is verbal communication both a bridge and a barrier?
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
self-discipline (control)

36. What are the 3 parts to the 'I Statement?'
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stereotype

37. Associated meaning
connotation
team
be quick to listen and slow to speak - listen to understand
language is subjective

38. Proper handshake
clear - complete - concise - considerate
reflected appraisal and direct comparison
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)

39. Interrupting others
tone - people skills - respecting others differently
mediation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Quickest way to break up a conversation

40. Putting up an emotional guard against negative opinion
discrimination
language is symbolic
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

41. Communicating without the use of words
interpersonal skills
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)
non-verbal communication

42. Be brief and to the point
Concise
others awareness
eye contact - handshake - proper intro - respect - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

43. Being on time
reflected appraisal
Complete
punctual
reflected appraisal and direct comparison

44. Your message expresses thoughts and feelings clearly and directly w/o making judgements
piece of information
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding

45. Stress key words - not confusing or complicated
self esteem
communication
Clear
conflict

46. What % of communication is language?
feedback
if you have to be right - you won't handle conflict well
defensiveness
7%

47. Hallway
encoding
decoding
age - experiences - money - culture - education - religion
external noise

48. Background of communication that influences how people interpret the message
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
frame of reference

49. The principles of conduct that govern a group or society
7%
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics

50. Effective communication basics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
indirect communication
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved