Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Receiving criticism

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2. Proper handshake
self awareness
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - extend hand first - offer firm but relaxed grip

3. What are the guidelines for listening?

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4. Your conscious read of others thoughts and feelings
self-discipline (control)
Concise
others awareness
Why?

5. A ________________ can be the difference between understanding and not
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Concise
verbal
piece of information

6. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
clear - complete - concise - considerate
empathic listening: listening with a desire to understand

7. It takes a lot longer to _____ a relational mess then it does to prevent one
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
talk too much about self - talk too little - interrupt others
clean up
team

8. Factors that shape EQ
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison

9. 4 types of love in the greek language
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict

10. A listerner's response that tells a sender that the message is understood
language is subjective
external noise
assertion
feedback

11. What are the unhealthy listening patterns and habits?
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation

12. The ability to say and do things in a way that will not offend another person
noise
tact
be quick to listen and slow to speak - listen to understand
indirect communication

13. A struggle between 2 or more people
if you have to be right - you won't handle conflict well
Why?
conflict
38%

14. What are the 3 parts to the 'I Statement?'
non-assertion
cross-functional team
age - experiences - money - culture - education - religion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

15. How is our self concept developed?
age - experiences - money - culture - education - religion
verbal
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others

16. Evaluations of self worth (how you feel about these qualities)
internal noise
self esteem
Complete
direct agression

17. The unwillingness to express thoughts and feelings in a conflict (you run)
direct comparison
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion

18. Basics of tact and courtesy
tone - people skills - respecting others differently
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip
initiative

19. Skills that promote relationships with other people.
clear - complete - concise - considerate
interpersonal skills
communication
location - timing - intensity - relationships

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
55%
leadership
non-assertion - direct agression - cowards agression - indirect communication - assertion
indirect communication

21. Self concept that reflects the way we believe others see us
decoding
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
handshake - eye contact - introduction - stopping own conversation

22. Having good manners in your dealing with people.
etiquette
reflected appraisal
indirect communication
Why?

23. Aggressive

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24. Harmonious and assertive tone
location - timing - intensity - relationships
38%
be quick to listen and slow to speak - listen to understand
self awareness

25. An oversimplified and distorted belief about a person or group
worry about location - timing - tone
stereotype
assertion
external noise

26. Say something behind back
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. _______________ criticism is presented in a way that can help you learn and grow.
worry about location - timing - tone
language is subjective
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive

28. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion

29. Associated meaning
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
indirect communication
connotation
ethics

30. Nonassertive

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31. The symbol reflects our understanding (we see a chair we know its a chair)
emotional intelligence EQ
clear - complete - concise - considerate
language is symbolic
channel

32. Communicating with words
Quickest way to break up a conversation
age - experiences - money - culture - education - religion
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

33. What are the different kinds of intimacy?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

34. Being on time
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual
piece of information
verbal

35. Background of communication that influences how people interpret the message
mediation
frame of reference
professionalism
piece of information

36. Be brief and to the point
piece of information
Concise
others awareness
discrimination

37. Effective communication basics
feedback
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

38. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ

39. Give whole story - don't leave out info
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Quickest way to break up a conversation

40. Anything that distracts
noise
eye contact - extend hand first - offer firm but relaxed grip
eye contact - handshake - proper intro - respect - include all
professionalism

41. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
self concept
eye contact - extend hand first - offer firm but relaxed grip
Concise

42. Handling problems and criticism gracefully and maturely
professionalism
initiative
defensiveness
non-verbal communication

43. What is the healthy listening habit?
stereotype
empathic listening: listening with a desire to understand
accountability .
eye contact - handshake - proper intro - respect - include all

44. The intended meaning of the communication sent
worry about location - timing - tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
message

45. What % of communication is nonverbal?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
55%

46. Your ability to understand and manage your own emotions and be sensitive to others emotions
others awareness
eye contact - handshake - proper intro - respect - include all
38%
emotional intelligence EQ

47. Awareness of others perceptions of yourself
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

48. ABCs for giving directions
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
message
cowardly agression

49. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
indirect communication
communication

50. Doing what needs to be done and doing it withou tbeing told
others awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
mediation
initiative