SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
eye contact - handshake - proper intro - respect - include all
Clear
message
2. Being on time
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
punctual
Clear
frame of reference
3. Making introductions
Quickest way to break up a conversation
agressive - nonassertive - assertive
integrity
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
4. What % of communication is language?
7%
eye contact - handshake - proper intro - respect - include all
cowardly agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
5. Your ability to understand and manage your own emotions and be sensitive to others emotions
clean up
emotional intelligence EQ
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
6. Anything that distracts
agressive - nonassertive - assertive
noise
empathic listening: listening with a desire to understand
piece of information
7. Not constructive or helpful
negative
internal noise
communication
language is subjective
8. What are the 3 codes used to express thoughts and feelings?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
connotation
internal noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
9. Willingness to take credit and blame for actions
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
defensiveness
10. A group of people from different departments or areas working together.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
cross-functional team
11. Receiving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
12. What are the different styles for handling conflict?
conflict
stereotype
Why?
non-assertion - direct agression - cowards agression - indirect communication - assertion
13. How is our self concept developed?
etiquette
integrity
negative
reflected appraisal and direct comparison
14. Evaluations of self worth (how you feel about these qualities)
professionalism
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
15. Putting message in sending form
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
encoding
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
16. Harmonious and assertive tone
interpersonal skills
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
17. A struggle between 2 or more people
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is symbolic
etiquette
18. Effective communication basics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self awareness
connotation
tone - people skills - handshakes - eye contact - keeping everyone involved
19. Self concept that reflects the way we believe others see us
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal
tact
Clear
20. Be brief and to the point
Concise
professionalism
others awareness
tact
21. The ability to say and do things in a way that will not offend another person
eye contact - extend hand first - offer firm but relaxed grip
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tact
self esteem
22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
punctual
non-verbal communication
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved
23. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
24. What question helps you be more aware?
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression
Why?
25. It takes a lot longer to _____ a relational mess then it does to prevent one
assertion
Clear
accountability .
clean up
26. What are the 3 parts to the 'I Statement?'
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved
feedback
27. What % of communication is paralanguage?
tact
38%
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
28. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
29. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
self awareness
30. What are the guidelines for listening?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
31. The intended meaning of the communication sent
eye contact - extend hand first - offer firm but relaxed grip
38%
message
initiative
32. Background of communication that influences how people interpret the message
ability to read others perceptions of you
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
frame of reference
33. _______________ criticism is presented in a way that can help you learn and grow.
self concept
assertion
constructive
cowardly agression
34. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
indirect communication
message
35. Basics of tact and courtesy
communication
agressive - nonassertive - assertive
non-assertion
tone - people skills - respecting others differently
36. Communicating without the use of words
non-verbal communication
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive
37. Skills that promote relationships with other people.
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
7%
38. Same words may be interpreted differently than you meant
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
language is subjective
non-verbal communication
39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
self awareness
eye contact - handshake - proper intro - respect - include all
accountability .
40. Say something behind back
direct comparison
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
41. What are the different kinds of intimacy?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
42. Conversation killers
Clear
talk too much about self - talk too little - interrupt others
handshake - eye contact - introduction - stopping own conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
43. Handling problems and criticism gracefully and maturely
location - timing - intensity - relationships
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
cross-functional team
44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
discrimination
ethics
stereotype
communication
45. How conscious you are of your own motivations - thoughts - and feelings
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation
self awareness
46. An oversimplified and distorted belief about a person or group
tone - people skills - respecting others differently
stereotype
others awareness
ethics
47. Interrupting others
agressive - nonassertive - assertive
Quickest way to break up a conversation
team
integrity
48. Proper handshake
location - timing - intensity - relationships
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
49. Communicating with words
verbal
cross-functional team
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
50. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
external noise
piece of information
team