Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How conscious you are of your own motivations - thoughts - and feelings
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual

2. Giving criticism

3. Proper handshake
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
discrimination

4. Your conscious read of others thoughts and feelings
others awareness
professionalism
encoding
non-assertion - direct agression - cowards agression - indirect communication - assertion

5. Hunger
empathic listening: listening with a desire to understand
self-discipline (control)
internal noise
constructive

6. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
initiative
direct agression
communication
Why?

7. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

8. The intended meaning of the communication sent
if you have to be right - you won't handle conflict well
message
negative
eye contact - extend hand first - offer firm but relaxed grip

9. Same words may be interpreted differently than you meant
language is subjective
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

10. Willingness to take credit and blame for actions
accountability .
Why?
noise
38%

11. Making introductions
ethics
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

12. Anything that distracts
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback

13. Inspiring and influencing others - setting your actions as example - knowing where to go...
noise
negative
leadership
team

14. Basics of tact and courtesy
tone - people skills - respecting others differently
negative
self esteem
tact

15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
decoding
assertion
language is subjective
frame of reference

16. A struggle between 2 or more people
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
clean up
handshake - eye contact - introduction - stopping own conversation

17. What are the guidelines for listening?

18. A group of people from different departments or areas working together.
cross-functional team
initiative
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion

19. Handling problems and criticism gracefully and maturely
self concept
professionalism
punctual
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

20. Evaluations of self worth (how you feel about these qualities)
decoding
noise
self esteem
non-verbal communication

21. The medium that carries the message
38%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel

22. Putting message in sending form
etiquette
noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
encoding

23. Awareness of others perceptions of yourself
constructive
ability to read others perceptions of you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

24. 3 approaches of tone
agressive - nonassertive - assertive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
defensiveness
Why?

25. What are the different kinds of intimacy?
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
talk too much about self - talk too little - interrupt others

26. An oversimplified and distorted belief about a person or group
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype
interpersonal skills
assertion

27. Cardinal rule of conflict

28. Factors that shape our frame of reference
tact
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

29. A ________________ can be the difference between understanding and not
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self awareness
piece of information

30. What you're going through when you're trying to interpret
non-assertion
feedback
decoding
others awareness

31. What % of communication is nonverbal?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%
internal noise
if you have to be right - you won't handle conflict well

32. Give whole story - don't leave out info
Concise
mediation
cross-functional team
Complete

33. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
others awareness

34. Having good manners in your dealing with people.
cross-functional team
conflict
clean up
etiquette

35. Communicating without the use of words
reflected appraisal
non-verbal communication
constructive
if you have to be right - you won't handle conflict well

36. _______________ criticism is presented in a way that can help you learn and grow.
emotional intelligence EQ
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
others awareness

37. What is the healthy listening habit?
empathic listening: listening with a desire to understand
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
talk too much about self - talk too little - interrupt others

38. How is our self concept developed?
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison

39. Speak to issue w/o raising hostility (you help someone come to a conclusion)
if you have to be right - you won't handle conflict well
indirect communication
reflected appraisal
Why?

40. Associated meaning
38%
non-assertion
connotation
Complete

41. Considerate
worry about location - timing - tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
team
38%

42. The ability to say and do things in a way that will not offend another person
channel
Why?
tact
others awareness

43. Interrupting others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Quickest way to break up a conversation

44. It takes a lot longer to _____ a relational mess then it does to prevent one
Quickest way to break up a conversation
noise
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

45. Nonassertive

46. Be brief and to the point
assertion
internal noise
Concise
Why?

47. Factors that shape EQ
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

48. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
encoding
others awareness
self concept

49. What % of communication is language?
7%
others awareness
communication
emotional intelligence EQ

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination
message