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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your ability to understand and manage your own emotions and be sensitive to others emotions
decoding
direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ
2. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Complete
Quickest way to break up a conversation
3. It takes a lot longer to _____ a relational mess then it does to prevent one
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clean up
others awareness
4. Being on time
external noise
location - timing - intensity - relationships
communication
punctual
5. Factors that shape our frame of reference
discrimination
encoding
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved
6. A ________________ can be the difference between understanding and not
piece of information
55%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative
7. Which 2 guidelines for listening would you choose to incorporate more into your listening?
7%
be quick to listen and slow to speak - listen to understand
verbal
team
8. What % of communication is language?
55%
self esteem
7%
if you have to be right - you won't handle conflict well
9. What you're going through when you're trying to interpret
leadership
decoding
cross-functional team
mediation
10. Communicating with words
self concept
clean up
verbal
55%
11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
connotation
12. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - handshakes - eye contact - keeping everyone involved
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism
non-assertion
13. The medium that carries the message
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Why?
assertion
channel
14. The ability to say and do things in a way that will not offend another person
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
if you have to be right - you won't handle conflict well
reflected appraisal and direct comparison
tact
15. What is the nature of conflict?
leadership
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
16. Training of oneself; correction or regulation of oneself for improvement
noise
clean up
Clear
self-discipline (control)
17. Considerate
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
worry about location - timing - tone
channel
18. Having good manners in your dealing with people.
conflict
etiquette
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
indirect communication
19. Cardinal rule of conflict
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20. Doing what needs to be done and doing it withou tbeing told
initiative
worry about location - timing - tone
interpersonal skills
encoding
21. Hunger
location - timing - intensity - relationships
language is subjective
internal noise
encoding
22. The symbol reflects our understanding (we see a chair we know its a chair)
eye contact - handshake - proper intro - respect - include all
language is symbolic
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
23. How conscious you are of your own motivations - thoughts - and feelings
ability to read others perceptions of you
eye contact - handshake - proper intro - respect - include all
accountability .
self awareness
24. Proper handshake
Complete
eye contact - extend hand first - offer firm but relaxed grip
accountability .
noise
25. ABCs for giving directions
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
clear - complete - concise - considerate
ethics
26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
empathic listening: listening with a desire to understand
discrimination
cowardly agression
ability to read others perceptions of you
27. What nonverbal symbols are best at communicating?
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
worry about location - timing - tone
28. Anything that distracts
self awareness
ethics
Quickest way to break up a conversation
noise
29. Be brief and to the point
Concise
handshake - eye contact - introduction - stopping own conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ability to read others perceptions of you
30. What are the 3 parts to the 'I Statement?'
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
agressive - nonassertive - assertive
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
be quick to listen and slow to speak - listen to understand
decoding
language is subjective
32. Evaluations of self worth (how you feel about these qualities)
feedback
self esteem
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
33. Say something behind back
non-assertion
others awareness
cowardly agression
assertion
34. Awareness of others perceptions of yourself
ability to read others perceptions of you
self concept
mediation
self esteem
35. How is our self concept developed?
external noise
reflected appraisal and direct comparison
tone - people skills - respecting others differently
leadership
36. Interrupting others
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
self concept
integrity
37. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
emotional intelligence EQ
38. Putting up an emotional guard against negative opinion
defensiveness
etiquette
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
39. Handling problems and criticism gracefully and maturely
handshake - eye contact - introduction - stopping own conversation
direct comparison
self-discipline (control)
professionalism
40. What is the healthy listening habit?
non-verbal communication
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative
41. Conversation killers
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
42. A listerner's response that tells a sender that the message is understood
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison
if you have to be right - you won't handle conflict well
feedback
43. Basics of tact and courtesy
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
external noise
indirect communication
44. What are the unhealthy listening patterns and habits?
if you have to be right - you won't handle conflict well
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
45. _______________ criticism is presented in a way that can help you learn and grow.
reflected appraisal
worry about location - timing - tone
constructive
mediation
46. Factors that shape EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
47. Nonassertive
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48. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
direct agression
noise
reflected appraisal and direct comparison
mediation
49. Same words may be interpreted differently than you meant
channel
55%
language is subjective
self-discipline (control)
50. A struggle between 2 or more people
others awareness
conflict
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion