Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is paralanguage?






2. Background of communication that influences how people interpret the message






3. Making introductions






4. Doing what needs to be done and doing it withou tbeing told






5. Cardinal rule of conflict






6. Not constructive or helpful






7. The symbol reflects our understanding (we see a chair we know its a chair)






8. Showing people they are important to you






9. Harmonious and assertive tone






10. Be brief and to the point






11. Which 2 guidelines for listening would you choose to incorporate more into your listening?






12. Say something behind back






13. Putting message in sending form






14. Same words may be interpreted differently than you meant






15. Speak to issue w/o raising hostility (you help someone come to a conclusion)






16. 3 approaches of tone






17. What question helps you be more aware?






18. Hallway






19. Nonassertive






20. Criticism expressed in a way that threatens the other person (retaliate)






21. What are the different styles for handling conflict?






22. Putting up an emotional guard against negative opinion






23. Basics of tact and courtesy






24. Conversation killers






25. What are the unhealthy listening patterns and habits?






26. A group of people from different departments or areas working together.






27. What % of communication is nonverbal?






28. Evaluations of self worth (how you feel about these qualities)






29. Steps to good professional communication






30. Introducing a new person to a group






31. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






32. Following a strict code of conduct or standard of values






33. What is the nature of conflict?






34. Being on time






35. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






36. Aggressive






37. Communicating without the use of words






38. Considerate






39. What are the different kinds of intimacy?






40. _______________ criticism is presented in a way that can help you learn and grow.






41. Awareness of others perceptions of yourself






42. Your message expresses thoughts and feelings clearly and directly w/o making judgements






43. Effective communication basics






44. Proper handshake






45. What is the healthy listening habit?






46. Hunger






47. Factors that shape our frame of reference






48. How is our self concept developed?






49. A struggle between 2 or more people






50. What are the 3 codes used to express thoughts and feelings?