Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Giving criticism

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2. Speak to issue w/o raising hostility (you help someone come to a conclusion)
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
indirect communication


3. Your ability to understand and manage your own emotions and be sensitive to others emotions
self awareness
emotional intelligence EQ
discrimination
eye contact - handshake - proper intro - respect - include all


4. What are the 3 parts to the 'I Statement?'
ability to read others perceptions of you
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


5. A ________________ can be the difference between understanding and not
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information
tone - people skills - respecting others differently
Concise


6. Associated meaning
connotation
others awareness
non-assertion
clear - complete - concise - considerate


7. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self concept
be quick to listen and slow to speak - listen to understand
frame of reference
emotional intelligence EQ


8. The ability to say and do things in a way that will not offend another person
non-assertion - direct agression - cowards agression - indirect communication - assertion
clear - complete - concise - considerate
tact
negative


9. Nonassertive

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10. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
be quick to listen and slow to speak - listen to understand
reflected appraisal and direct comparison
language is symbolic


11. Hunger
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise
external noise


12. Showing people they are important to you
Quickest way to break up a conversation
communication
eye contact - handshake - proper intro - respect - include all
piece of information


13. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
piece of information
stereotype


14. Effective communication basics
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
language is symbolic


15. An oversimplified and distorted belief about a person or group
7%
reflected appraisal and direct comparison
punctual
stereotype


16. Harmonious and assertive tone
direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal
location - timing - intensity - relationships


17. Considerate
worry about location - timing - tone
encoding
reflected appraisal and direct comparison
if you have to be right - you won't handle conflict well


18. What you're going through when you're trying to interpret
self concept
decoding
cross-functional team
Complete


19. Steps to good professional communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is subjective
handshake - eye contact - introduction - stopping own conversation
if you have to be right - you won't handle conflict well


20. Training of oneself; correction or regulation of oneself for improvement
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)
noise
direct comparison


21. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cross-functional team
indirect communication
worry about location - timing - tone


22. Aggressive

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23. Be brief and to the point
Concise
message
clean up
negative


24. The intended meaning of the communication sent
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
message
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all


25. Your conscious read of others thoughts and feelings
others awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
frame of reference


26. What % of communication is paralanguage?
38%
non-verbal communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
reflected appraisal and direct comparison


27. What are the guidelines for listening?

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28. Criticism expressed in a way that threatens the other person (retaliate)
location - timing - intensity - relationships
mediation
worry about location - timing - tone
direct agression


29. Communicating with words
noise
verbal
Concise
punctual


30. What are the different styles for handling conflict?
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - extend hand first - offer firm but relaxed grip
internal noise


31. What % of communication is nonverbal?
initiative
discrimination
conflict
55%


32. 4 types of love in the greek language
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .


33. Having good manners in your dealing with people.
ability to read others perceptions of you
frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette


34. Handling problems and criticism gracefully and maturely
professionalism
leadership
ethics
self-discipline (control)


35. What are the different kinds of intimacy?
be quick to listen and slow to speak - listen to understand
conflict
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


36. Conversation killers
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation
Complete
cowardly agression


37. What is the healthy listening habit?
language is subjective
empathic listening: listening with a desire to understand
channel
others awareness


38. Introducing a new person to a group
piece of information
cowardly agression
non-verbal communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


39. Same words may be interpreted differently than you meant
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
language is subjective
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


40. Self concept that reflects the way we believe others see us
discrimination
connotation
reflected appraisal
clear - complete - concise - considerate


41. What question helps you be more aware?
accountability .
non-verbal communication
Why?
7%


42. Being on time
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual
leadership
7%


43. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective


44. _______________ criticism is presented in a way that can help you learn and grow.
constructive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression
emotional intelligence EQ


45. A group of people from different departments or areas working together.
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion
cross-functional team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


46. What are the 3 codes used to express thoughts and feelings?
cross-functional team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
agressive - nonassertive - assertive


47. Basics of tact and courtesy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
38%
tone - people skills - respecting others differently
self-discipline (control)


48. The medium that carries the message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
channel
self-discipline (control)


49. Stress key words - not confusing or complicated
direct comparison
reflected appraisal
Clear
conflict


50. Cardinal rule of conflict

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