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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form
encoding
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
if you have to be right - you won't handle conflict well
2. Skills that promote relationships with other people.
verbal
cross-functional team
defensiveness
interpersonal skills
3. What are the different styles for handling conflict?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
non-assertion - direct agression - cowards agression - indirect communication - assertion
4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
punctual
channel
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
5. Hunger
team
language is symbolic
internal noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
6. It takes a lot longer to _____ a relational mess then it does to prevent one
integrity
eye contact - extend hand first - offer firm but relaxed grip
constructive
clean up
7. Cardinal rule of conflict
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8. Awareness of others perceptions of yourself
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
integrity
conflict
9. How is our self concept developed?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal and direct comparison
emotional intelligence EQ
piece of information
10. Not constructive or helpful
negative
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
11. What are the 3 parts to the 'I Statement?'
tone - people skills - respecting others differently
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
12. Say something behind back
cowardly agression
assertion
self-discipline (control)
team
13. Proper handshake
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
14. Communicating without the use of words
assertion
professionalism
non-verbal communication
self esteem
15. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
tone - people skills - respecting others differently
punctual
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
16. What % of communication is nonverbal?
constructive
Complete
55%
initiative
17. Your conscious read of others thoughts and feelings
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
negative
18. Hallway
communication
external noise
piece of information
feedback
19. Your ability to understand and manage your own emotions and be sensitive to others emotions
initiative
accountability .
emotional intelligence EQ
Quickest way to break up a conversation
20. 4 types of love in the greek language
verbal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
tact
21. Evaluations of self worth (how you feel about these qualities)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
22. Interrupting others
self-discipline (control)
tact
Quickest way to break up a conversation
etiquette
23. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison
tact
reflected appraisal
24. Receiving criticism
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25. We compare our weaknesses with others strengths (causes inferiority)
defensiveness
clean up
stereotype
direct comparison
26. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
7%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
55%
27. Communicating with words
verbal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
age - experiences - money - culture - education - religion
28. Steps to good professional communication
etiquette
integrity
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
handshake - eye contact - introduction - stopping own conversation
29. What you're going through when you're trying to interpret
feedback
tact
decoding
reflected appraisal
30. Anything that distracts
encoding
noise
connotation
self awareness
31. Conversation killers
tone - people skills - respecting others differently
direct comparison
talk too much about self - talk too little - interrupt others
eye contact - handshake - proper intro - respect - include all
32. 3 approaches of tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
agressive - nonassertive - assertive
33. A ________________ can be the difference between understanding and not
punctual
piece of information
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal and direct comparison
34. Putting up an emotional guard against negative opinion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team
tone - people skills - respecting others differently
defensiveness
35. Effective communication basics
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
36. Making introductions
non-assertion - direct agression - cowards agression - indirect communication - assertion
accountability .
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up
37. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
connotation
cowardly agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
38. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel
location - timing - intensity - relationships
clear - complete - concise - considerate
39. Inspiring and influencing others - setting your actions as example - knowing where to go...
eye contact - extend hand first - offer firm but relaxed grip
leadership
conflict
handshake - eye contact - introduction - stopping own conversation
40. Handling problems and criticism gracefully and maturely
decoding
professionalism
communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
41. The medium that carries the message
initiative
mediation
talk too much about self - talk too little - interrupt others
channel
42. Same words may be interpreted differently than you meant
language is subjective
empathic listening: listening with a desire to understand
stereotype
encoding
43. Associated meaning
connotation
others awareness
55%
non-verbal communication
44. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
piece of information
mediation
45. Giving criticism
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46. Following a strict code of conduct or standard of values
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .
integrity
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
47. How conscious you are of your own motivations - thoughts - and feelings
reflected appraisal and direct comparison
language is symbolic
self awareness
self esteem
48. Introducing a new person to a group
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
piece of information
49. The intended meaning of the communication sent
eye contact - extend hand first - offer firm but relaxed grip
Concise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
message
50. An oversimplified and distorted belief about a person or group
stereotype
leadership
indirect communication
internal noise