Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps to good professional communication






2. What are the 3 parts to the 'I Statement?'






3. Introducing a new person to a group






4. A ________________ can be the difference between understanding and not






5. The principles of conduct that govern a group or society






6. Receiving criticism

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7. Associated meaning






8. Putting up an emotional guard against negative opinion






9. Proper handshake






10. Making introductions






11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






12. Same words may be interpreted differently than you meant






13. What are the different styles for handling conflict?






14. Your message expresses thoughts and feelings clearly and directly w/o making judgements






15. Doing what needs to be done and doing it withou tbeing told






16. Inspiring and influencing others - setting your actions as example - knowing where to go...






17. What are the different kinds of intimacy?






18. Conversation killers






19. Giving criticism

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20. Basics of tact and courtesy






21. A struggle between 2 or more people






22. The symbol reflects our understanding (we see a chair we know its a chair)






23. Training of oneself; correction or regulation of oneself for improvement






24. Being on time






25. 4 types of love in the greek language






26. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






27. Criticism expressed in a way that threatens the other person (retaliate)






28. Having good manners in your dealing with people.






29. Say something behind back






30. Give whole story - don't leave out info






31. Effective communication basics






32. Harmonious and assertive tone






33. Willingness to take credit and blame for actions






34. What you're going through when you're trying to interpret






35. Handling problems and criticism gracefully and maturely






36. Anything that distracts






37. Hunger






38. Stress key words - not confusing or complicated






39. We compare our weaknesses with others strengths (causes inferiority)






40. The unwillingness to express thoughts and feelings in a conflict (you run)






41. Factors that shape our frame of reference






42. What is the nature of conflict?






43. Following a strict code of conduct or standard of values






44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






45. A listerner's response that tells a sender that the message is understood






46. Be brief and to the point






47. Cardinal rule of conflict

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48. Communicating with words






49. Your conscious read of others thoughts and feelings






50. How is our self concept developed?