Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The ability to say and do things in a way that will not offend another person
Why?
self concept
location - timing - intensity - relationships
tact

2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
self-discipline (control)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

3. Considerate
Why?
direct comparison
worry about location - timing - tone
conflict

4. Self concept that reflects the way we believe others see us
reflected appraisal
stereotype
handshake - eye contact - introduction - stopping own conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. Give whole story - don't leave out info
Concise
Complete
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone

6. What are the unhealthy listening patterns and habits?
emotional intelligence EQ
constructive
cross-functional team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

7. Handling problems and criticism gracefully and maturely
handshake - eye contact - introduction - stopping own conversation
negative
professionalism
message

8. How is our self concept developed?
direct agression
leadership
reflected appraisal and direct comparison
self-discipline (control)

9. A listerner's response that tells a sender that the message is understood
feedback
cross-functional team
if you have to be right - you won't handle conflict well
initiative

10. What are the guidelines for listening?

11. A group of people from different departments or areas working together.
indirect communication
self-discipline (control)
cross-functional team
38%

12. Steps to good professional communication
communication
7%
handshake - eye contact - introduction - stopping own conversation
negative

13. Evaluations of self worth (how you feel about these qualities)
stereotype
noise
ability to read others perceptions of you
self esteem

14. Hunger
Clear
encoding
internal noise
handshake - eye contact - introduction - stopping own conversation

15. Receiving criticism

16. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
reflected appraisal and direct comparison
noise
communication
clean up

17. Background of communication that influences how people interpret the message
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative
frame of reference

18. Giving criticism

19. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion
indirect communication

20. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
decoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is subjective
self concept

21. Aggressive

22. What are the different styles for handling conflict?
tact
non-assertion - direct agression - cowards agression - indirect communication - assertion
clear - complete - concise - considerate
Clear

23. Proper handshake
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Why?
eye contact - extend hand first - offer firm but relaxed grip

24. The medium that carries the message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
others awareness

25. Say something behind back
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
tact
cowardly agression

26. The intended meaning of the communication sent
message
initiative
punctual
etiquette

27. 3 approaches of tone
initiative
self esteem
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
agressive - nonassertive - assertive

28. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self concept
Concise

29. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
others awareness

30. Communicating without the use of words
initiative
team
non-verbal communication
communication

31. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-verbal communication
eye contact - extend hand first - offer firm but relaxed grip
language is subjective

32. Harmonious and assertive tone
clean up
professionalism
location - timing - intensity - relationships
Complete

33. 4 types of love in the greek language
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion

34. Doing what needs to be done and doing it withou tbeing told
initiative
self esteem
internal noise
worry about location - timing - tone

35. What % of communication is paralanguage?
ability to read others perceptions of you
agressive - nonassertive - assertive
cowardly agression
38%

36. Your conscious read of others thoughts and feelings
others awareness
non-assertion
self concept
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

37. Awareness of others perceptions of yourself
indirect communication
interpersonal skills
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

38. Being on time
if you have to be right - you won't handle conflict well
punctual
7%
non-assertion

39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Clear
age - experiences - money - culture - education - religion
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

40. What % of communication is nonverbal?
empathic listening: listening with a desire to understand
55%
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
assertion
direct comparison
mediation
professionalism

42. What is the healthy listening habit?
7%
empathic listening: listening with a desire to understand
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion

43. An oversimplified and distorted belief about a person or group
reflected appraisal and direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
conflict
stereotype

44. Nonassertive

45. Inspiring and influencing others - setting your actions as example - knowing where to go...
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise
leadership
negative

46. Putting up an emotional guard against negative opinion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
55%
self-discipline (control)
defensiveness

47. How is verbal communication both a bridge and a barrier?
7%
direct agression
verbal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

48. Showing people they are important to you
piece of information
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - handshake - proper intro - respect - include all
integrity

49. Same words may be interpreted differently than you meant
language is subjective
non-assertion
conflict
constructive

50. Having good manners in your dealing with people.
external noise
etiquette
cowardly agression
be quick to listen and slow to speak - listen to understand