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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Criticism expressed in a way that threatens the other person (retaliate)






2. Say something behind back






3. Speak to issue w/o raising hostility (you help someone come to a conclusion)






4. ABCs for giving directions






5. Your conscious read of others thoughts and feelings






6. Evaluations of self worth (how you feel about these qualities)






7. Hallway






8. What are the 3 codes used to express thoughts and feelings?






9. Background of communication that influences how people interpret the message






10. What is the nature of conflict?






11. Effective communication basics






12. Willingness to take credit and blame for actions






13. A listerner's response that tells a sender that the message is understood






14. Your message expresses thoughts and feelings clearly and directly w/o making judgements






15. Doing what needs to be done and doing it withou tbeing told






16. Nonassertive

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17. Self concept that reflects the way we believe others see us






18. What are the different styles for handling conflict?






19. What are the guidelines for listening?

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20. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






21. Making introductions






22. Cardinal rule of conflict

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23. What % of communication is paralanguage?






24. The unwillingness to express thoughts and feelings in a conflict (you run)






25. Not constructive or helpful






26. Awareness of others perceptions of yourself






27. Factors that shape EQ






28. _______________ criticism is presented in a way that can help you learn and grow.






29. A struggle between 2 or more people






30. Give whole story - don't leave out info






31. It takes a lot longer to _____ a relational mess then it does to prevent one






32. Basics of tact and courtesy






33. Communicating with words






34. The ability to say and do things in a way that will not offend another person






35. Putting message in sending form






36. What are the unhealthy listening patterns and habits?






37. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






38. What are the different kinds of intimacy?






39. Following a strict code of conduct or standard of values






40. We compare our weaknesses with others strengths (causes inferiority)






41. Steps to good professional communication






42. Harmonious and assertive tone






43. Stress key words - not confusing or complicated






44. What are the 3 parts to the 'I Statement?'






45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






46. Considerate






47. Be brief and to the point






48. Communicating without the use of words






49. A group of people from different departments or areas working together.






50. An oversimplified and distorted belief about a person or group






Can you answer 50 questions in 15 minutes?



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