Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Cardinal rule of conflict

2. Considerate
feedback
if you have to be right - you won't handle conflict well
worry about location - timing - tone
tact

3. Hallway
external noise
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual

4. Willingness to take credit and blame for actions
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
cowardly agression
accountability .

5. The medium that carries the message
piece of information
if you have to be right - you won't handle conflict well
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

6. _______________ criticism is presented in a way that can help you learn and grow.
team
language is subjective
self concept
constructive

7. Proper handshake
Complete
reflected appraisal and direct comparison
eye contact - extend hand first - offer firm but relaxed grip
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

8. Factors that shape EQ
non-assertion
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete

9. Say something behind back
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ
Concise
cowardly agression

10. Doing what needs to be done and doing it withou tbeing told
initiative
Quickest way to break up a conversation
self awareness
constructive

11. Be brief and to the point
self-discipline (control)
Concise
channel
Clear

12. Nonassertive

13. The intended meaning of the communication sent
indirect communication
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand

14. What % of communication is paralanguage?
38%
frame of reference
reflected appraisal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

15. Harmonious and assertive tone
team
ability to read others perceptions of you
frame of reference
location - timing - intensity - relationships

16. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others
38%
direct agression

17. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion
professionalism
accountability .

18. Same words may be interpreted differently than you meant
professionalism
handshake - eye contact - introduction - stopping own conversation
language is subjective
Complete

19. What are the different kinds of intimacy?
Complete
encoding
feedback
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

20. Inspiring and influencing others - setting your actions as example - knowing where to go...
professionalism
stereotype
leadership
etiquette

21. How conscious you are of your own motivations - thoughts - and feelings
verbal
self awareness
negative
be quick to listen and slow to speak - listen to understand

22. Your conscious read of others thoughts and feelings
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
others awareness
indirect communication

23. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
be quick to listen and slow to speak - listen to understand
piece of information

24. Receiving criticism

25. What are the guidelines for listening?

26. Having good manners in your dealing with people.
worry about location - timing - tone
communication
tone - people skills - respecting others differently
etiquette

27. Anything that distracts
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
direct comparison
noise

28. What % of communication is language?
7%
initiative
reflected appraisal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

29. Communicating with words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
accountability .
verbal
language is symbolic

30. Following a strict code of conduct or standard of values
integrity
empathic listening: listening with a desire to understand
7%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

31. A group of people from different departments or areas working together.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up
cross-functional team

32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
7%
non-verbal communication
Complete
discrimination

33. What are the 3 parts to the 'I Statement?'
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
encoding

34. Your ability to understand and manage your own emotions and be sensitive to others emotions
location - timing - intensity - relationships
mediation
38%
emotional intelligence EQ

35. Handling problems and criticism gracefully and maturely
Quickest way to break up a conversation
professionalism
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
initiative

36. The unwillingness to express thoughts and feelings in a conflict (you run)
others awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion

37. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

38. A listerner's response that tells a sender that the message is understood
discrimination
feedback
talk too much about self - talk too little - interrupt others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

39. An oversimplified and distorted belief about a person or group
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
indirect communication
constructive

40. A struggle between 2 or more people
piece of information
channel
Why?
conflict

41. Giving criticism

42. Not constructive or helpful
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
negative
direct agression
noise

43. A ________________ can be the difference between understanding and not
piece of information
Why?
professionalism
decoding

44. 4 types of love in the greek language
discrimination
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

45. How is verbal communication both a bridge and a barrier?
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
assertion

46. Steps to good professional communication
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand

47. What you're going through when you're trying to interpret
initiative
decoding
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships

48. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
emotional intelligence EQ
frame of reference

49. The symbol reflects our understanding (we see a chair we know its a chair)
Quickest way to break up a conversation
cowardly agression
language is symbolic
non-assertion

50. Speak to issue w/o raising hostility (you help someone come to a conclusion)
language is subjective
indirect communication
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip