Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Conversation killers






2. A group of people from different departments or areas working together.






3. Communicating with words






4. Putting up an emotional guard against negative opinion






5. What are the unhealthy listening patterns and habits?






6. Introducing a new person to a group






7. Criticism expressed in a way that threatens the other person (retaliate)






8. Skills that promote relationships with other people.






9. Proper handshake






10. Being on time






11. Nonassertive


12. Doing what needs to be done and doing it withou tbeing told






13. Self concept that reflects the way we believe others see us






14. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






15. Considerate






16. Which 2 guidelines for listening would you choose to incorporate more into your listening?






17. How conscious you are of your own motivations - thoughts - and feelings






18. A ________________ can be the difference between understanding and not






19. Handling problems and criticism gracefully and maturely






20. The symbol reflects our understanding (we see a chair we know its a chair)






21. What % of communication is paralanguage?






22. The principles of conduct that govern a group or society






23. We compare our weaknesses with others strengths (causes inferiority)






24. Stress key words - not confusing or complicated






25. Give whole story - don't leave out info






26. Showing people they are important to you






27. Factors that shape EQ






28. What are the 3 codes used to express thoughts and feelings?






29. What question helps you be more aware?






30. Giving criticism


31. What is the nature of conflict?






32. How is verbal communication both a bridge and a barrier?






33. What nonverbal symbols are best at communicating?






34. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






35. Speak to issue w/o raising hostility (you help someone come to a conclusion)






36. Making introductions






37. What % of communication is nonverbal?






38. What are the different kinds of intimacy?






39. Having good manners in your dealing with people.






40. Say something behind back






41. What are the different styles for handling conflict?






42. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






43. What % of communication is language?






44. A listerner's response that tells a sender that the message is understood






45. Not constructive or helpful






46. Communicating without the use of words






47. Harmonious and assertive tone






48. Be brief and to the point






49. Basics of tact and courtesy






50. What are the guidelines for listening?