Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
55%
leadership
tone - people skills - respecting others differently
mediation

2. Communicating with words
verbal
accountability .
be quick to listen and slow to speak - listen to understand
self awareness

3. Considerate
worry about location - timing - tone
accountability .
negative
piece of information

4. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference

5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
team
conflict
communication
empathic listening: listening with a desire to understand

6. Background of communication that influences how people interpret the message
handshake - eye contact - introduction - stopping own conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
stereotype

7. Nonassertive

8. A group of people from different departments or areas working together.
be quick to listen and slow to speak - listen to understand
negative
cross-functional team
direct agression

9. A ________________ can be the difference between understanding and not
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison
integrity
piece of information

10. Following a strict code of conduct or standard of values
worry about location - timing - tone
defensiveness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity

11. Effective communication basics
language is symbolic
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference

12. What is the healthy listening habit?
worry about location - timing - tone
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear
empathic listening: listening with a desire to understand

13. The medium that carries the message
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression
channel

14. Willingness to take credit and blame for actions
leadership
handshake - eye contact - introduction - stopping own conversation
accountability .
if you have to be right - you won't handle conflict well

15. What % of communication is language?
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
frame of reference
7%

16. Skills that promote relationships with other people.
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
interpersonal skills

17. Anything that distracts
language is subjective
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
worry about location - timing - tone

18. Interrupting others
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
clear - complete - concise - considerate

19. What question helps you be more aware?
mediation
Why?
emotional intelligence EQ
encoding

20. Having good manners in your dealing with people.
feedback
frame of reference
eye contact - handshake - proper intro - respect - include all
etiquette

21. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand

22. Training of oneself; correction or regulation of oneself for improvement
38%
emotional intelligence EQ
self-discipline (control)
talk too much about self - talk too little - interrupt others

23. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

24. Aggressive

25. Conversation killers
talk too much about self - talk too little - interrupt others
tact
empathic listening: listening with a desire to understand
leadership

26. How conscious you are of your own motivations - thoughts - and feelings
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self awareness
Quickest way to break up a conversation
defensiveness

27. How is verbal communication both a bridge and a barrier?
channel
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)

28. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self esteem

29. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Concise

30. Factors that shape EQ
etiquette
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation

31. Putting message in sending form
decoding
encoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tact

32. Same words may be interpreted differently than you meant
eye contact - extend hand first - offer firm but relaxed grip
age - experiences - money - culture - education - religion
language is subjective
decoding

33. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
internal noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
others awareness

34. We compare our weaknesses with others strengths (causes inferiority)
non-assertion
empathic listening: listening with a desire to understand
direct comparison
self-discipline (control)

35. Showing people they are important to you
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills
eye contact - handshake - proper intro - respect - include all

36. The principles of conduct that govern a group or society
emotional intelligence EQ
professionalism
ability to read others perceptions of you
ethics

37. What nonverbal symbols are best at communicating?
talk too much about self - talk too little - interrupt others
integrity
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison

38. Associated meaning
message
Concise
defensiveness
connotation

39. Hallway
external noise
talk too much about self - talk too little - interrupt others
feedback
clean up

40. The unwillingness to express thoughts and feelings in a conflict (you run)
integrity
piece of information
non-assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

41. What % of communication is paralanguage?
38%
discrimination
integrity
indirect communication

42. Your conscious read of others thoughts and feelings
direct agression
others awareness
assertion
worry about location - timing - tone

43. Basics of tact and courtesy
constructive
non-verbal communication
integrity
tone - people skills - respecting others differently

44. How is our self concept developed?
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation
tact
reflected appraisal and direct comparison

45. Communicating without the use of words
mediation
message
direct comparison
non-verbal communication

46. Awareness of others perceptions of yourself
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ability to read others perceptions of you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

47. Your message expresses thoughts and feelings clearly and directly w/o making judgements
38%
negative
assertion
indirect communication

48. Giving criticism

49. Not constructive or helpful
etiquette
ethics
negative
language is subjective

50. Say something behind back
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
leadership
cowardly agression
cross-functional team