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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
language is subjective
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic

2. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
be quick to listen and slow to speak - listen to understand
connotation

3. An oversimplified and distorted belief about a person or group
stereotype
ethics
language is symbolic
noise

4. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

5. Inspiring and influencing others - setting your actions as example - knowing where to go...
cross-functional team
7%
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

6. Background of communication that influences how people interpret the message
team
direct comparison
talk too much about self - talk too little - interrupt others
frame of reference

7. Skills that promote relationships with other people.
interpersonal skills
non-assertion - direct agression - cowards agression - indirect communication - assertion
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

8. Awareness of others perceptions of yourself
mediation
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is symbolic

9. What you're going through when you're trying to interpret
non-assertion
decoding
cowardly agression
reflected appraisal

10. Hunger
internal noise
self awareness
location - timing - intensity - relationships
interpersonal skills

11. The intended meaning of the communication sent
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up
message
agressive - nonassertive - assertive

12. Cardinal rule of conflict

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13. Harmonious and assertive tone
tact
ability to read others perceptions of you
location - timing - intensity - relationships
cross-functional team

14. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
be quick to listen and slow to speak - listen to understand
discrimination
assertion
Concise

15. Say something behind back
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
mediation
cowardly agression
handshake - eye contact - introduction - stopping own conversation

16. What are the 3 codes used to express thoughts and feelings?
punctual
decoding
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

17. How conscious you are of your own motivations - thoughts - and feelings
verbal
self awareness
self esteem
talk too much about self - talk too little - interrupt others

18. Evaluations of self worth (how you feel about these qualities)
connotation
Clear
Why?
self esteem

19. What is the nature of conflict?
ability to read others perceptions of you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
Clear

20. Steps to good professional communication
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills

21. _______________ criticism is presented in a way that can help you learn and grow.
7%
noise
decoding
constructive

22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
others awareness
direct agression
eye contact - handshake - proper intro - respect - include all

23. What % of communication is paralanguage?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
38%
mediation

24. 4 types of love in the greek language
tone - people skills - handshakes - eye contact - keeping everyone involved
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
encoding

25. What are the guidelines for listening?

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26. What % of communication is nonverbal?
55%
professionalism
self awareness
feedback

27. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
agressive - nonassertive - assertive

28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
clean up

29. A struggle between 2 or more people
noise
reflected appraisal and direct comparison
defensiveness
conflict

30. What is the healthy listening habit?
empathic listening: listening with a desire to understand
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

31. Putting up an emotional guard against negative opinion
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
initiative
defensiveness

32. Communicating with words
communication
negative
piece of information
verbal

33. Self concept that reflects the way we believe others see us
reflected appraisal
encoding
discrimination
55%

34. The principles of conduct that govern a group or society
Quickest way to break up a conversation
noise
ethics
eye contact - handshake - proper intro - respect - include all

35. Considerate
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

36. What are the unhealthy listening patterns and habits?
communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
interpersonal skills
decoding

37. Same words may be interpreted differently than you meant
language is subjective
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual

38. Which 2 guidelines for listening would you choose to incorporate more into your listening?
message
be quick to listen and slow to speak - listen to understand
decoding
frame of reference

39. A ________________ can be the difference between understanding and not
piece of information
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion

40. Speak to issue w/o raising hostility (you help someone come to a conclusion)
cross-functional team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership
indirect communication

41. Being on time
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
agressive - nonassertive - assertive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

42. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
punctual
communication

43. What are the different kinds of intimacy?
clear - complete - concise - considerate
verbal
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

44. Hallway
Clear
Concise
external noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

45. Give whole story - don't leave out info
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

46. Your conscious read of others thoughts and feelings
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
others awareness

47. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
self esteem
clean up
eye contact - extend hand first - offer firm but relaxed grip

48. Interrupting others
reflected appraisal
Quickest way to break up a conversation
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

49. Stress key words - not confusing or complicated
Clear
non-verbal communication
message
self concept

50. What nonverbal symbols are best at communicating?
conflict
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
location - timing - intensity - relationships
if you have to be right - you won't handle conflict well

Can you answer 50 questions in 15 minutes?

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People Skills

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