Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Hallway
accountability .
ability to read others perceptions of you
emotional intelligence EQ
external noise

2. Communicating with words
age - experiences - money - culture - education - religion
verbal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion

3. Nonassertive

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4. Conversation killers
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
talk too much about self - talk too little - interrupt others
negative

5. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
leadership
ability to read others perceptions of you

6. The medium that carries the message
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up

7. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
channel

8. We compare our weaknesses with others strengths (causes inferiority)
cross-functional team
direct comparison
ability to read others perceptions of you
Complete

9. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct agression
7%
self concept

10. Your ability to understand and manage your own emotions and be sensitive to others emotions
Quickest way to break up a conversation
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ

11. A listerner's response that tells a sender that the message is understood
non-verbal communication
feedback
language is subjective
defensiveness

12. The ability to say and do things in a way that will not offend another person
7%
tact
feedback
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

13. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

14. Being on time
direct agression
punctual
language is subjective
accountability .

15. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - handshake - proper intro - respect - include all
Why?
location - timing - intensity - relationships

16. Associated meaning
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
connotation
leadership
mediation

17. Anything that distracts
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
noise
professionalism

18. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
clean up
communication
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison

20. Your conscious read of others thoughts and feelings
leadership
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
others awareness
7%

21. How conscious you are of your own motivations - thoughts - and feelings
etiquette
cross-functional team
self awareness
tone - people skills - respecting others differently

22. Having good manners in your dealing with people.
message
channel
cross-functional team
etiquette

23. Give whole story - don't leave out info
tone - people skills - respecting others differently
Complete
channel
communication

24. What is the healthy listening habit?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
empathic listening: listening with a desire to understand
handshake - eye contact - introduction - stopping own conversation
negative

25. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
language is subjective
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

26. What % of communication is paralanguage?
38%
verbal
accountability .
internal noise

27. Stress key words - not confusing or complicated
connotation
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear

28. Cardinal rule of conflict

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29. Considerate
age - experiences - money - culture - education - religion
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
worry about location - timing - tone

30. What you're going through when you're trying to interpret
Why?
decoding
clean up
conflict

31. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
piece of information
direct agression
others awareness

32. Effective communication basics
initiative
channel
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved

33. Hunger
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication
internal noise
direct comparison

34. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
defensiveness
7%

35. An oversimplified and distorted belief about a person or group
stereotype
reflected appraisal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic

36. Be brief and to the point
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
Concise
channel

37. The intended meaning of the communication sent
message
punctual
38%
language is subjective

38. A group of people from different departments or areas working together.
Clear
worry about location - timing - tone
noise
cross-functional team

39. Awareness of others perceptions of yourself
ability to read others perceptions of you
talk too much about self - talk too little - interrupt others
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

40. Doing what needs to be done and doing it withou tbeing told
mediation
constructive
feedback
initiative

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
external noise
worry about location - timing - tone
55%

42. What are the guidelines for listening?

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43. Skills that promote relationships with other people.
piece of information
handshake - eye contact - introduction - stopping own conversation
non-verbal communication
interpersonal skills

44. Receiving criticism

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45. Steps to good professional communication
empathic listening: listening with a desire to understand
connotation
handshake - eye contact - introduction - stopping own conversation
defensiveness

46. Interrupting others
defensiveness
be quick to listen and slow to speak - listen to understand
internal noise
Quickest way to break up a conversation

47. Self concept that reflects the way we believe others see us
connotation
professionalism
be quick to listen and slow to speak - listen to understand
reflected appraisal

48. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem

49. What question helps you be more aware?
38%
Why?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Complete

50. Putting message in sending form
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding
negative