Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
7%
team
external noise

2. The medium that carries the message
tone - people skills - respecting others differently
accountability .
channel
reflected appraisal and direct comparison

3. Self concept that reflects the way we believe others see us
Quickest way to break up a conversation
reflected appraisal
direct comparison
assertion

4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
negative
self concept
eye contact - handshake - proper intro - respect - include all
tact

5. The ability to say and do things in a way that will not offend another person
language is subjective
interpersonal skills
tact
non-assertion - direct agression - cowards agression - indirect communication - assertion

6. Doing what needs to be done and doing it withou tbeing told
direct agression
initiative
direct comparison
punctual

7. Considerate
worry about location - timing - tone
emotional intelligence EQ
handshake - eye contact - introduction - stopping own conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
talk too much about self - talk too little - interrupt others
if you have to be right - you won't handle conflict well
self esteem

9. Handling problems and criticism gracefully and maturely
clear - complete - concise - considerate
professionalism
emotional intelligence EQ
verbal

10. Introducing a new person to a group
language is subjective
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
indirect communication

11. Conversation killers
location - timing - intensity - relationships
talk too much about self - talk too little - interrupt others
team
handshake - eye contact - introduction - stopping own conversation

12. Criticism expressed in a way that threatens the other person (retaliate)
eye contact - extend hand first - offer firm but relaxed grip
Concise
direct agression
external noise

13. Not constructive or helpful
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
negative
talk too much about self - talk too little - interrupt others

14. The unwillingness to express thoughts and feelings in a conflict (you run)
if you have to be right - you won't handle conflict well
non-assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

15. Interrupting others
38%
constructive
assertion
Quickest way to break up a conversation

16. Proper handshake
integrity
interpersonal skills
reflected appraisal and direct comparison
eye contact - extend hand first - offer firm but relaxed grip

17. How is verbal communication both a bridge and a barrier?
piece of information
initiative
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

18. Anything that distracts
handshake - eye contact - introduction - stopping own conversation
Complete
Quickest way to break up a conversation
noise

19. Having good manners in your dealing with people.
Why?
defensiveness
cowardly agression
etiquette

20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-verbal communication
channel
direct comparison
communication

21. Give whole story - don't leave out info
decoding
Complete
punctual
frame of reference

22. Steps to good professional communication
encoding
team
handshake - eye contact - introduction - stopping own conversation
accountability .

23. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone
clear - complete - concise - considerate
talk too much about self - talk too little - interrupt others

24. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
punctual
decoding
emotional intelligence EQ

25. A listerner's response that tells a sender that the message is understood
discrimination
eye contact - handshake - proper intro - respect - include all
feedback
clear - complete - concise - considerate

26. Say something behind back
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. Making introductions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

28. _______________ criticism is presented in a way that can help you learn and grow.
reflected appraisal and direct comparison
constructive
direct agression
indirect communication

29. Willingness to take credit and blame for actions
Clear
accountability .
punctual
conflict

30. The symbol reflects our understanding (we see a chair we know its a chair)
accountability .
language is symbolic
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

31. Skills that promote relationships with other people.
direct comparison
interpersonal skills
Complete
non-verbal communication

32. How conscious you are of your own motivations - thoughts - and feelings
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
connotation
self awareness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

33. What are the guidelines for listening?

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34. It takes a lot longer to _____ a relational mess then it does to prevent one
language is subjective
Quickest way to break up a conversation
communication
clean up

35. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

36. The principles of conduct that govern a group or society
ethics
tone - people skills - respecting others differently
mediation
be quick to listen and slow to speak - listen to understand

37. What is the healthy listening habit?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion

38. What % of communication is paralanguage?
38%
tone - people skills - handshakes - eye contact - keeping everyone involved
clear - complete - concise - considerate
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. Inspiring and influencing others - setting your actions as example - knowing where to go...
Complete
Why?
reflected appraisal
leadership

40. Associated meaning
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
internal noise

41. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
mediation
conflict
eye contact - handshake - proper intro - respect - include all

42. Cardinal rule of conflict

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43. Receiving criticism

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44. Communicating without the use of words
non-verbal communication
tone - people skills - respecting others differently
mediation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

45. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self concept
non-assertion
be quick to listen and slow to speak - listen to understand
encoding

46. A group of people from different departments or areas working together.
direct comparison
Complete
cross-functional team
Concise

47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
agressive - nonassertive - assertive
leadership
non-verbal communication

48. What % of communication is nonverbal?
direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%
defensiveness

49. Be brief and to the point
location - timing - intensity - relationships
Concise
clean up
if you have to be right - you won't handle conflict well

50. Communicating with words
others awareness
age - experiences - money - culture - education - religion
verbal
interpersonal skills