Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is our self concept developed?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
accountability .

2. Communicating without the use of words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion

3. Which 2 guidelines for listening would you choose to incorporate more into your listening?
message
clean up
be quick to listen and slow to speak - listen to understand
assertion

4. Communicating with words
stereotype
verbal
empathic listening: listening with a desire to understand
38%

5. Following a strict code of conduct or standard of values
interpersonal skills
integrity
accountability .
empathic listening: listening with a desire to understand

6. What question helps you be more aware?
accountability .
Why?
conflict
age - experiences - money - culture - education - religion

7. Receiving criticism

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8. Criticism expressed in a way that threatens the other person (retaliate)
team
accountability .
stereotype
direct agression

9. Stress key words - not confusing or complicated
team
etiquette
Clear
verbal

10. What are the guidelines for listening?

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11. Putting message in sending form
encoding
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - respecting others differently

12. Conversation killers
defensiveness
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive

13. Associated meaning
interpersonal skills
Quickest way to break up a conversation
connotation
non-assertion

14. Not constructive or helpful
negative
feedback
eye contact - handshake - proper intro - respect - include all
agressive - nonassertive - assertive

15. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal
language is symbolic
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

16. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
message
worry about location - timing - tone
direct comparison

17. Considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone
decoding
discrimination

18. What is the healthy listening habit?
leadership
empathic listening: listening with a desire to understand
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
interpersonal skills
communication

20. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
7%
empathic listening: listening with a desire to understand

21. Skills that promote relationships with other people.
language is symbolic
interpersonal skills
Complete
constructive

22. A ________________ can be the difference between understanding and not
piece of information
self awareness
encoding
cowardly agression

23. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-verbal communication
non-assertion
initiative
mediation

24. 3 approaches of tone
Why?
message
interpersonal skills
agressive - nonassertive - assertive

25. It takes a lot longer to _____ a relational mess then it does to prevent one
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others

26. Aggressive

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27. Interrupting others
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
integrity
7%

28. Harmonious and assertive tone
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
encoding
location - timing - intensity - relationships

29. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
cross-functional team
indirect communication
Complete
team

30. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Complete
reflected appraisal and direct comparison
Clear

31. Showing people they are important to you
mediation
38%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all

32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - respecting others differently

33. Your conscious read of others thoughts and feelings
Concise
others awareness
clear - complete - concise - considerate
self-discipline (control)

34. Hunger
eye contact - extend hand first - offer firm but relaxed grip
internal noise
channel
indirect communication

35. Putting up an emotional guard against negative opinion
self awareness
clean up
negative
defensiveness

36. Basics of tact and courtesy
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

37. Willingness to take credit and blame for actions
cowardly agression
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
empathic listening: listening with a desire to understand

38. What are the different styles for handling conflict?
negative
encoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion

39. _______________ criticism is presented in a way that can help you learn and grow.
noise
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype

40. An oversimplified and distorted belief about a person or group
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships
clear - complete - concise - considerate
stereotype

41. Cardinal rule of conflict

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42. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate
stereotype
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

43. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
ability to read others perceptions of you
stereotype

44. Factors that shape EQ
message
initiative
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

45. A listerner's response that tells a sender that the message is understood
cowardly agression
feedback
interpersonal skills
constructive

46. Handling problems and criticism gracefully and maturely
message
professionalism
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal and direct comparison

47. Self concept that reflects the way we believe others see us
frame of reference
age - experiences - money - culture - education - religion
reflected appraisal
interpersonal skills

48. The ability to say and do things in a way that will not offend another person
tone - people skills - respecting others differently
self concept
55%
tact

49. Having good manners in your dealing with people.
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette
external noise

50. Same words may be interpreted differently than you meant
piece of information
7%
language is subjective
cross-functional team