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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Communicating with words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
interpersonal skills

2. What question helps you be more aware?
channel
external noise
tone - people skills - respecting others differently
Why?

3. An oversimplified and distorted belief about a person or group
frame of reference
stereotype
language is symbolic
others awareness

4. What is the healthy listening habit?
empathic listening: listening with a desire to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
indirect communication
non-assertion

5. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation

6. What are the unhealthy listening patterns and habits?
language is subjective
empathic listening: listening with a desire to understand
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

7. Following a strict code of conduct or standard of values
integrity
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is symbolic

8. A struggle between 2 or more people
eye contact - extend hand first - offer firm but relaxed grip
conflict
empathic listening: listening with a desire to understand
verbal

9. 4 types of love in the greek language
direct agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
defensiveness

10. What nonverbal symbols are best at communicating?
eye contact - extend hand first - offer firm but relaxed grip
external noise
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

11. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clear - complete - concise - considerate
channel
Quickest way to break up a conversation

12. Hunger
mediation
negative
internal noise
professionalism

13. The medium that carries the message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
constructive
channel
negative

14. The intended meaning of the communication sent
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is subjective
tone - people skills - respecting others differently

15. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
connotation

16. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion
stereotype
7%

17. Anything that distracts
stereotype
noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team

18. Training of oneself; correction or regulation of oneself for improvement
Why?
self-discipline (control)
ethics
integrity

19. Steps to good professional communication
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
cross-functional team
handshake - eye contact - introduction - stopping own conversation

20. A ________________ can be the difference between understanding and not
team
piece of information
message
38%

21. Communicating without the use of words
worry about location - timing - tone
non-verbal communication
non-assertion
eye contact - handshake - proper intro - respect - include all

22. How is our self concept developed?
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison
indirect communication

23. Interrupting others
decoding
direct comparison
worry about location - timing - tone
Quickest way to break up a conversation

24. Nonassertive
self esteem
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity
discrimination

25. What % of communication is nonverbal?
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
noise
initiative

26. A group of people from different departments or areas working together.
self awareness
cross-functional team
external noise
non-assertion

27. Handling problems and criticism gracefully and maturely
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism
38%

28. Cardinal rule of conflict
55%
Clear
defensiveness
if you have to be right - you won't handle conflict well

29. What % of communication is language?
tact
indirect communication
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

30. Conversation killers
piece of information
language is subjective
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others

31. Be brief and to the point
language is symbolic
Concise
38%
7%

32. Receiving criticism
negative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison

33. Associated meaning
cowardly agression
verbal
connotation
negative

34. Say something behind back
7%
38%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cowardly agression

35. Introducing a new person to a group
cowardly agression
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

36. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete
indirect communication
noise

37. Same words may be interpreted differently than you meant
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clear - complete - concise - considerate
language is subjective
etiquette

38. Basics of tact and courtesy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently
piece of information

39. What you're going through when you're trying to interpret
decoding
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
encoding

40. Harmonious and assertive tone
eye contact - handshake - proper intro - respect - include all
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
Why?

41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation
team
negative

42. The ability to say and do things in a way that will not offend another person
tact
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
etiquette
conflict

43. 3 approaches of tone
tone - people skills - respecting others differently
frame of reference
agressive - nonassertive - assertive
decoding

44. Hallway
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
external noise
integrity

45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Complete
Concise
mediation
feedback

46. Considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
worry about location - timing - tone
conflict
defensiveness

47. Inspiring and influencing others - setting your actions as example - knowing where to go...
defensiveness
empathic listening: listening with a desire to understand
leadership
7%

48. Aggressive
language is symbolic
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct comparison

49. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
empathic listening: listening with a desire to understand
reflected appraisal

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
language is symbolic
leadership
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

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People Skills

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