Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ________________ can be the difference between understanding and not






2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






3. What are the guidelines for listening?

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4. 4 types of love in the greek language






5. Showing people they are important to you






6. What is the healthy listening habit?






7. Hallway






8. Aggressive

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9. A group of people from different departments or areas working together.






10. Your conscious read of others thoughts and feelings






11. ABCs for giving directions






12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






13. Communicating without the use of words






14. Give whole story - don't leave out info






15. Making introductions






16. What you're going through when you're trying to interpret






17. What are the different styles for handling conflict?






18. Basics of tact and courtesy






19. It takes a lot longer to _____ a relational mess then it does to prevent one






20. How is verbal communication both a bridge and a barrier?






21. Anything that distracts






22. Factors that shape EQ






23. Training of oneself; correction or regulation of oneself for improvement






24. The unwillingness to express thoughts and feelings in a conflict (you run)






25. Effective communication basics






26. Steps to good professional communication






27. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






28. What are the 3 codes used to express thoughts and feelings?






29. Communicating with words






30. Having good manners in your dealing with people.






31. Stress key words - not confusing or complicated






32. Doing what needs to be done and doing it withou tbeing told






33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






34. The symbol reflects our understanding (we see a chair we know its a chair)






35. The medium that carries the message






36. How conscious you are of your own motivations - thoughts - and feelings






37. The ability to say and do things in a way that will not offend another person






38. Conversation killers






39. Harmonious and assertive tone






40. Willingness to take credit and blame for actions






41. Awareness of others perceptions of yourself






42. Putting up an emotional guard against negative opinion






43. Skills that promote relationships with other people.






44. Following a strict code of conduct or standard of values






45. What are the different kinds of intimacy?






46. Putting message in sending form






47. What is the nature of conflict?






48. Cardinal rule of conflict

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49. What nonverbal symbols are best at communicating?






50. Speak to issue w/o raising hostility (you help someone come to a conclusion)