Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your conscious read of others thoughts and feelings
channel
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
others awareness

2. The unwillingness to express thoughts and feelings in a conflict (you run)
Clear
non-assertion
worry about location - timing - tone
self-discipline (control)

3. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
eye contact - handshake - proper intro - respect - include all
reflected appraisal and direct comparison

4. A listerner's response that tells a sender that the message is understood
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
conflict
feedback
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

5. What question helps you be more aware?
talk too much about self - talk too little - interrupt others
Why?
noise
others awareness

6. Introducing a new person to a group
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal and direct comparison
leadership

7. 3 approaches of tone
others awareness
punctual
agressive - nonassertive - assertive
Complete

8. What are the guidelines for listening?

9. Inspiring and influencing others - setting your actions as example - knowing where to go...
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression
leadership
reflected appraisal and direct comparison

10. Background of communication that influences how people interpret the message
cross-functional team
frame of reference
integrity
agressive - nonassertive - assertive

11. Putting up an emotional guard against negative opinion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion
defensiveness
decoding

12. Factors that shape our frame of reference
Complete
age - experiences - money - culture - education - religion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
communication

13. Hunger
internal noise
location - timing - intensity - relationships
channel
self concept

14. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
tact
cross-functional team
if you have to be right - you won't handle conflict well

15. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

16. Be brief and to the point
be quick to listen and slow to speak - listen to understand
integrity
Concise
Quickest way to break up a conversation

17. What are the different kinds of intimacy?
accountability .
constructive
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

18. Communicating with words
conflict
verbal
clear - complete - concise - considerate
55%

19. What are the different styles for handling conflict?
tone - people skills - respecting others differently
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others

20. Hallway
discrimination
cowardly agression
external noise
assertion

21. The principles of conduct that govern a group or society
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive

22. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
communication
self concept
tone - people skills - respecting others differently

23. Communicating without the use of words
assertion
connotation
external noise
non-verbal communication

24. Awareness of others perceptions of yourself
initiative
ability to read others perceptions of you
self-discipline (control)
7%

25. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
eye contact - handshake - proper intro - respect - include all
etiquette

26. Being on time
punctual
decoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
verbal

27. Giving criticism

28. The ability to say and do things in a way that will not offend another person
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tact
feedback

29. Conversation killers
clear - complete - concise - considerate
language is symbolic
55%
talk too much about self - talk too little - interrupt others

30. Putting message in sending form
empathic listening: listening with a desire to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
encoding

31. Your message expresses thoughts and feelings clearly and directly w/o making judgements
7%
connotation
non-verbal communication
assertion

32. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
defensiveness

33. What % of communication is nonverbal?
55%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness
punctual

34. Evaluations of self worth (how you feel about these qualities)
38%
self esteem
leadership
Quickest way to break up a conversation

35. Having good manners in your dealing with people.
indirect communication
etiquette
Clear
interpersonal skills

36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
accountability .
negative
channel

37. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

38. Associated meaning
channel
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation

39. _______________ criticism is presented in a way that can help you learn and grow.
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive

40. Same words may be interpreted differently than you meant
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
language is subjective
verbal
language is symbolic

41. Effective communication basics
Why?
integrity
emotional intelligence EQ
tone - people skills - handshakes - eye contact - keeping everyone involved

42. Handling problems and criticism gracefully and maturely
location - timing - intensity - relationships
self concept
professionalism
55%

43. Interrupting others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct agression
accountability .
Quickest way to break up a conversation

44. A struggle between 2 or more people
self awareness
conflict
connotation
direct comparison

45. The medium that carries the message
professionalism
channel
noise
Complete

46. Skills that promote relationships with other people.
interpersonal skills
self awareness
noise
stereotype

47. Receiving criticism

48. Which 2 guidelines for listening would you choose to incorporate more into your listening?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal and direct comparison
integrity
be quick to listen and slow to speak - listen to understand

49. What % of communication is language?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
non-assertion
7%

50. How is our self concept developed?
location - timing - intensity - relationships
initiative
constructive
reflected appraisal and direct comparison