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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is language?
location - timing - intensity - relationships
mediation
negative
7%
2. What question helps you be more aware?
age - experiences - money - culture - education - religion
connotation
accountability .
Why?
3. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
leadership
assertion
Clear
4. Receiving criticism
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5. How conscious you are of your own motivations - thoughts - and feelings
frame of reference
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self awareness
6. An oversimplified and distorted belief about a person or group
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stereotype
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
7. Putting message in sending form
location - timing - intensity - relationships
accountability .
encoding
55%
8. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
9. What are the guidelines for listening?
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10. A ________________ can be the difference between understanding and not
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
11. Factors that shape our frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
age - experiences - money - culture - education - religion
self esteem
empathic listening: listening with a desire to understand
12. Associated meaning
connotation
clear - complete - concise - considerate
assertion
cross-functional team
13. Considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tact
team
worry about location - timing - tone
14. Having good manners in your dealing with people.
professionalism
etiquette
7%
piece of information
15. Your ability to understand and manage your own emotions and be sensitive to others emotions
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ
age - experiences - money - culture - education - religion
non-assertion
16. Doing what needs to be done and doing it withou tbeing told
punctual
initiative
defensiveness
internal noise
17. Steps to good professional communication
stereotype
handshake - eye contact - introduction - stopping own conversation
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
18. The medium that carries the message
direct agression
language is subjective
channel
assertion
19. Awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
ability to read others perceptions of you
38%
agressive - nonassertive - assertive
20. Background of communication that influences how people interpret the message
frame of reference
defensiveness
self concept
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
21. Say something behind back
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
frame of reference
22. How is our self concept developed?
self awareness
feedback
reflected appraisal and direct comparison
communication
23. The principles of conduct that govern a group or society
reflected appraisal
ethics
cowardly agression
handshake - eye contact - introduction - stopping own conversation
24. Your message expresses thoughts and feelings clearly and directly w/o making judgements
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear
assertion
25. Harmonious and assertive tone
38%
clear - complete - concise - considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
26. Communicating without the use of words
non-assertion
ability to read others perceptions of you
team
non-verbal communication
27. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
agressive - nonassertive - assertive
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
28. Be brief and to the point
Concise
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
age - experiences - money - culture - education - religion
29. The intended meaning of the communication sent
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you
30. What is the healthy listening habit?
empathic listening: listening with a desire to understand
Clear
others awareness
non-verbal communication
31. What % of communication is nonverbal?
Clear
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
32. Giving criticism
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33. Speak to issue w/o raising hostility (you help someone come to a conclusion)
constructive
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity
34. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
cross-functional team
35. A struggle between 2 or more people
leadership
conflict
ethics
feedback
36. _______________ criticism is presented in a way that can help you learn and grow.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
frame of reference
Clear
constructive
37. Evaluations of self worth (how you feel about these qualities)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem
talk too much about self - talk too little - interrupt others
language is symbolic
38. How is verbal communication both a bridge and a barrier?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
cross-functional team
39. Putting up an emotional guard against negative opinion
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
defensiveness
40. Not constructive or helpful
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
negative
agressive - nonassertive - assertive
41. 3 approaches of tone
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
42. Following a strict code of conduct or standard of values
worry about location - timing - tone
emotional intelligence EQ
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
43. What you're going through when you're trying to interpret
decoding
self concept
message
Why?
44. Anything that distracts
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
reflected appraisal
language is symbolic
45. Communicating with words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
cross-functional team
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
46. Factors that shape EQ
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cross-functional team
48. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
etiquette
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
49. Criticism expressed in a way that threatens the other person (retaliate)
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression
communication
conflict
50. Interrupting others
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Complete
Quickest way to break up a conversation