Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is language?






2. Criticism expressed in a way that threatens the other person (retaliate)






3. _______________ criticism is presented in a way that can help you learn and grow.






4. What are the guidelines for listening?

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5. A struggle between 2 or more people






6. Hallway






7. Factors that shape EQ






8. ABCs for giving directions






9. What are the 3 codes used to express thoughts and feelings?






10. Interrupting others






11. Inspiring and influencing others - setting your actions as example - knowing where to go...






12. Self concept that reflects the way we believe others see us






13. How is our self concept developed?






14. We compare our weaknesses with others strengths (causes inferiority)






15. Hunger






16. Which 2 guidelines for listening would you choose to incorporate more into your listening?






17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






18. Cardinal rule of conflict

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19. What % of communication is nonverbal?






20. What % of communication is paralanguage?






21. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






23. Effective communication basics






24. The symbol reflects our understanding (we see a chair we know its a chair)






25. Your conscious read of others thoughts and feelings






26. A group of people from different departments or areas working together.






27. Skills that promote relationships with other people.






28. The intended meaning of the communication sent






29. Give whole story - don't leave out info






30. A listerner's response that tells a sender that the message is understood






31. The principles of conduct that govern a group or society






32. The medium that carries the message






33. What is the nature of conflict?






34. It takes a lot longer to _____ a relational mess then it does to prevent one






35. Communicating with words






36. What question helps you be more aware?






37. Awareness of others perceptions of yourself






38. Your message expresses thoughts and feelings clearly and directly w/o making judgements






39. Considerate






40. Following a strict code of conduct or standard of values






41. The unwillingness to express thoughts and feelings in a conflict (you run)






42. Putting up an emotional guard against negative opinion






43. Your ability to understand and manage your own emotions and be sensitive to others emotions






44. Say something behind back






45. What are the different kinds of intimacy?






46. Associated meaning






47. Giving criticism

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48. Steps to good professional communication






49. What nonverbal symbols are best at communicating?






50. The ability to say and do things in a way that will not offend another person