Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your message expresses thoughts and feelings clearly and directly w/o making judgements






2. What % of communication is nonverbal?






3. Communicating without the use of words






4. Having good manners in your dealing with people.






5. Proper handshake






6. What % of communication is paralanguage?






7. The symbol reflects our understanding (we see a chair we know its a chair)






8. Putting message in sending form






9. The unwillingness to express thoughts and feelings in a conflict (you run)






10. Anything that distracts






11. What are the 3 codes used to express thoughts and feelings?






12. Following a strict code of conduct or standard of values






13. A ________________ can be the difference between understanding and not






14. Be brief and to the point






15. What are the guidelines for listening?

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16. Considerate






17. What are the different kinds of intimacy?






18. Interrupting others






19. ABCs for giving directions






20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






21. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






22. How conscious you are of your own motivations - thoughts - and feelings






23. Your conscious read of others thoughts and feelings






24. Stress key words - not confusing or complicated






25. Criticism expressed in a way that threatens the other person (retaliate)






26. Giving criticism

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27. Training of oneself; correction or regulation of oneself for improvement






28. An oversimplified and distorted belief about a person or group






29. We compare our weaknesses with others strengths (causes inferiority)






30. A group of people from different departments or areas working together.






31. Factors that shape EQ






32. Self concept that reflects the way we believe others see us






33. Doing what needs to be done and doing it withou tbeing told






34. Steps to good professional communication






35. Background of communication that influences how people interpret the message






36. What is the healthy listening habit?






37. Receiving criticism

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38. Effective communication basics






39. Showing people they are important to you






40. What are the different styles for handling conflict?






41. Willingness to take credit and blame for actions






42. Your ability to understand and manage your own emotions and be sensitive to others emotions






43. What nonverbal symbols are best at communicating?






44. Awareness of others perceptions of yourself






45. Associated meaning






46. 3 approaches of tone






47. _______________ criticism is presented in a way that can help you learn and grow.






48. 4 types of love in the greek language






49. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






50. Communicating with words