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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Willingness to take credit and blame for actions
accountability .
others awareness
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

2. Criticism expressed in a way that threatens the other person (retaliate)
integrity
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
defensiveness

3. We compare our weaknesses with others strengths (causes inferiority)
punctual
Why?
direct comparison
internal noise

4. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
channel
empathic listening: listening with a desire to understand
agressive - nonassertive - assertive

5. What % of communication is nonverbal?
cowardly agression
decoding
professionalism
55%

6. Awareness of others perceptions of yourself
frame of reference
tone - people skills - respecting others differently
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

7. Training of oneself; correction or regulation of oneself for improvement
Why?
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all

8. Handling problems and criticism gracefully and maturely
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
professionalism
encoding
language is symbolic

9. What is the healthy listening habit?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback
reflected appraisal
empathic listening: listening with a desire to understand

10. Inspiring and influencing others - setting your actions as example - knowing where to go...
direct agression
55%
age - experiences - money - culture - education - religion
leadership

11. Self concept that reflects the way we believe others see us
reflected appraisal
direct comparison
7%
tone - people skills - respecting others differently

12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
emotional intelligence EQ
communication
professionalism
leadership

13. Background of communication that influences how people interpret the message
agressive - nonassertive - assertive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
connotation
frame of reference

14. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
integrity
non-assertion
leadership

15. Say something behind back
verbal
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip
team

16. ABCs for giving directions
clear - complete - concise - considerate
direct comparison
verbal
message

17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
be quick to listen and slow to speak - listen to understand
cross-functional team
55%
team

18. Showing people they are important to you
negative
decoding
eye contact - handshake - proper intro - respect - include all
clean up

19. Having good manners in your dealing with people.
self esteem
constructive
55%
etiquette

20. What you're going through when you're trying to interpret
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
defensiveness
decoding
Clear

21. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
empathic listening: listening with a desire to understand
others awareness
etiquette

22. What are the unhealthy listening patterns and habits?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
non-assertion - direct agression - cowards agression - indirect communication - assertion

23. How is our self concept developed?
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
initiative

24. Putting up an emotional guard against negative opinion
non-assertion
Why?
mediation
defensiveness

25. _______________ criticism is presented in a way that can help you learn and grow.
negative
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
constructive

26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette
self-discipline (control)
assertion

27. Give whole story - don't leave out info
leadership
38%
Complete
communication

28. Making introductions
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - handshakes - eye contact - keeping everyone involved
noise

29. Cardinal rule of conflict

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30. Considerate
worry about location - timing - tone
cowardly agression
language is subjective
Quickest way to break up a conversation

31. Hunger
self-discipline (control)
piece of information
talk too much about self - talk too little - interrupt others
internal noise

32. Receiving criticism

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33. A listerner's response that tells a sender that the message is understood
feedback
discrimination
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

34. The principles of conduct that govern a group or society
Complete
leadership
verbal
ethics

35. Conversation killers
talk too much about self - talk too little - interrupt others
self concept
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

36. 4 types of love in the greek language
self esteem
connotation
external noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

37. What are the different styles for handling conflict?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion

38. The medium that carries the message
55%
empathic listening: listening with a desire to understand
channel
piece of information

39. Giving criticism

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40. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
location - timing - intensity - relationships
noise

41. It takes a lot longer to _____ a relational mess then it does to prevent one
reflected appraisal
connotation
clean up
encoding

42. What are the 3 parts to the 'I Statement?'
Clear
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
constructive

43. What % of communication is paralanguage?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
professionalism
38%

44. Interrupting others
stereotype
internal noise
ability to read others perceptions of you
Quickest way to break up a conversation

45. Same words may be interpreted differently than you meant
tact
language is subjective
self esteem
Why?

46. Communicating without the use of words
leadership
non-verbal communication
integrity
non-assertion - direct agression - cowards agression - indirect communication - assertion

47. Stress key words - not confusing or complicated
Clear
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
encoding

48. Your ability to understand and manage your own emotions and be sensitive to others emotions
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ
internal noise

49. How is verbal communication both a bridge and a barrier?
agressive - nonassertive - assertive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
mediation

50. Steps to good professional communication
interpersonal skills
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation

Can you answer 50 questions in 15 minutes?

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People Skills

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