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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating without the use of words
non-verbal communication
team
reflected appraisal
others awareness
2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Why?
Complete
self concept
discrimination
3. Doing what needs to be done and doing it withou tbeing told
self concept
negative
ethics
initiative
4. A ________________ can be the difference between understanding and not
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
piece of information
Clear
5. The symbol reflects our understanding (we see a chair we know its a chair)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
6. Conversation killers
Complete
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Why?
talk too much about self - talk too little - interrupt others
7. Same words may be interpreted differently than you meant
self concept
direct comparison
location - timing - intensity - relationships
language is subjective
8. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
agressive - nonassertive - assertive
9. Skills that promote relationships with other people.
tone - people skills - handshakes - eye contact - keeping everyone involved
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation
10. What is the healthy listening habit?
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others
etiquette
stereotype
11. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
language is subjective
12. Interrupting others
Quickest way to break up a conversation
initiative
Concise
non-verbal communication
13. How is our self concept developed?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-verbal communication
reflected appraisal and direct comparison
professionalism
14. 3 approaches of tone
initiative
agressive - nonassertive - assertive
ability to read others perceptions of you
language is symbolic
15. Inspiring and influencing others - setting your actions as example - knowing where to go...
professionalism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
leadership
location - timing - intensity - relationships
16. Associated meaning
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
accountability .
connotation
handshake - eye contact - introduction - stopping own conversation
17. Being on time
punctual
direct comparison
external noise
Why?
18. Your conscious read of others thoughts and feelings
others awareness
language is subjective
eye contact - handshake - proper intro - respect - include all
punctual
19. A struggle between 2 or more people
handshake - eye contact - introduction - stopping own conversation
conflict
reflected appraisal
message
20. A listerner's response that tells a sender that the message is understood
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback
non-assertion - direct agression - cowards agression - indirect communication - assertion
Concise
21. Having good manners in your dealing with people.
internal noise
agressive - nonassertive - assertive
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
22. What % of communication is nonverbal?
55%
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
etiquette
23. ABCs for giving directions
7%
clear - complete - concise - considerate
be quick to listen and slow to speak - listen to understand
38%
24. _______________ criticism is presented in a way that can help you learn and grow.
piece of information
constructive
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
25. How conscious you are of your own motivations - thoughts - and feelings
self awareness
negative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion
26. Awareness of others perceptions of yourself
Concise
ability to read others perceptions of you
Quickest way to break up a conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
27. Basics of tact and courtesy
tone - people skills - respecting others differently
38%
message
non-assertion
28. Say something behind back
direct comparison
others awareness
integrity
cowardly agression
29. What are the different kinds of intimacy?
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative
worry about location - timing - tone
30. Putting message in sending form
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up
piece of information
encoding
31. Self concept that reflects the way we believe others see us
leadership
tact
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
32. The principles of conduct that govern a group or society
ethics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective
handshake - eye contact - introduction - stopping own conversation
33. Factors that shape EQ
encoding
message
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
34. Give whole story - don't leave out info
be quick to listen and slow to speak - listen to understand
Complete
non-verbal communication
ethics
35. We compare our weaknesses with others strengths (causes inferiority)
stereotype
direct comparison
emotional intelligence EQ
worry about location - timing - tone
36. Which 2 guidelines for listening would you choose to incorporate more into your listening?
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion
be quick to listen and slow to speak - listen to understand
37. Following a strict code of conduct or standard of values
integrity
location - timing - intensity - relationships
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
38. What nonverbal symbols are best at communicating?
age - experiences - money - culture - education - religion
55%
eye contact - extend hand first - offer firm but relaxed grip
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
39. Criticism expressed in a way that threatens the other person (retaliate)
Why?
others awareness
direct agression
cowardly agression
40. The ability to say and do things in a way that will not offend another person
ethics
38%
tact
non-assertion
41. Aggressive
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42. Considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
assertion
worry about location - timing - tone
43. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
self concept
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
44. What are the 3 codes used to express thoughts and feelings?
stereotype
interpersonal skills
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive
45. What you're going through when you're trying to interpret
assertion
decoding
connotation
self esteem
46. Be brief and to the point
Concise
cross-functional team
channel
38%
47. It takes a lot longer to _____ a relational mess then it does to prevent one
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion - direct agression - cowards agression - indirect communication - assertion
clean up
48. Anything that distracts
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
noise
49. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation
50. An oversimplified and distorted belief about a person or group
constructive
Quickest way to break up a conversation
38%
stereotype