Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
eye contact - handshake - proper intro - respect - include all
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
non-verbal communication

2. Making introductions
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

3. Steps to good professional communication
Concise
handshake - eye contact - introduction - stopping own conversation
encoding
discrimination

4. 3 approaches of tone
etiquette
eye contact - handshake - proper intro - respect - include all
direct comparison
agressive - nonassertive - assertive

5. Same words may be interpreted differently than you meant
reflected appraisal and direct comparison
indirect communication
language is subjective
Quickest way to break up a conversation

6. Training of oneself; correction or regulation of oneself for improvement
self esteem
worry about location - timing - tone
55%
self-discipline (control)

7. Considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone

8. Associated meaning
punctual
38%
connotation
clear - complete - concise - considerate

9. Self concept that reflects the way we believe others see us
communication
initiative
punctual
reflected appraisal

10. Hunger
frame of reference
etiquette
Quickest way to break up a conversation
internal noise

11. Interrupting others
decoding
tone - people skills - handshakes - eye contact - keeping everyone involved
Quickest way to break up a conversation
Clear

12. What nonverbal symbols are best at communicating?
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion

13. Giving criticism

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14. Proper handshake
emotional intelligence EQ
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
eye contact - extend hand first - offer firm but relaxed grip
non-assertion

15. A listerner's response that tells a sender that the message is understood
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback
defensiveness

16. A struggle between 2 or more people
conflict
Clear
negative
handshake - eye contact - introduction - stopping own conversation

17. Doing what needs to be done and doing it withou tbeing told
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self-discipline (control)
interpersonal skills

18. Willingness to take credit and blame for actions
accountability .
tone - people skills - respecting others differently
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

19. What % of communication is language?
assertion
tact
language is subjective
7%

20. Basics of tact and courtesy
agressive - nonassertive - assertive
Clear
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion

21. The intended meaning of the communication sent
55%
message
conflict
stereotype

22. What % of communication is paralanguage?
38%
punctual
worry about location - timing - tone
tact

23. ABCs for giving directions
negative
reflected appraisal and direct comparison
clear - complete - concise - considerate
language is subjective

24. How is our self concept developed?
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ethics
leadership

25. What are the 3 parts to the 'I Statement?'
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication

26. Hallway
language is subjective
frame of reference
38%
external noise

27. Cardinal rule of conflict

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28. Speak to issue w/o raising hostility (you help someone come to a conclusion)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
external noise
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

29. Introducing a new person to a group
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination

30. How conscious you are of your own motivations - thoughts - and feelings
age - experiences - money - culture - education - religion
Why?
Quickest way to break up a conversation
self awareness

31. What question helps you be more aware?
Why?
if you have to be right - you won't handle conflict well
self concept
cowardly agression

32. The ability to say and do things in a way that will not offend another person
tact
message
location - timing - intensity - relationships
ethics

33. Effective communication basics
external noise
reflected appraisal and direct comparison
non-verbal communication
tone - people skills - handshakes - eye contact - keeping everyone involved

34. What are the different kinds of intimacy?
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
self awareness

35. Awareness of others perceptions of yourself
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
indirect communication
ability to read others perceptions of you
language is subjective

36. Factors that shape our frame of reference
ability to read others perceptions of you
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

37. Anything that distracts
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
noise

38. A group of people from different departments or areas working together.
language is subjective
cross-functional team
tone - people skills - respecting others differently
self awareness

39. Following a strict code of conduct or standard of values
negative
be quick to listen and slow to speak - listen to understand
integrity
external noise

40. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
55%
communication
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism

41. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Concise
eye contact - handshake - proper intro - respect - include all
others awareness
self concept

42. Handling problems and criticism gracefully and maturely
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative

43. Being on time
empathic listening: listening with a desire to understand
internal noise
punctual
self awareness

44. Receiving criticism

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45. Harmonious and assertive tone
ability to read others perceptions of you
stereotype
cross-functional team
location - timing - intensity - relationships

46. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%
constructive
ability to read others perceptions of you

47. How is verbal communication both a bridge and a barrier?
message
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

48. Your message expresses thoughts and feelings clearly and directly w/o making judgements
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
assertion
self concept

49. Criticism expressed in a way that threatens the other person (retaliate)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct agression
emotional intelligence EQ
professionalism

50. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
internal noise
clean up
channel