Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the guidelines for listening?

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2. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






3. Considerate






4. Your ability to understand and manage your own emotions and be sensitive to others emotions






5. What is the nature of conflict?






6. How is verbal communication both a bridge and a barrier?






7. A listerner's response that tells a sender that the message is understood






8. Effective communication basics






9. Giving criticism

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10. Say something behind back






11. Your conscious read of others thoughts and feelings






12. Doing what needs to be done and doing it withou tbeing told






13. Inspiring and influencing others - setting your actions as example - knowing where to go...






14. Being on time






15. Putting up an emotional guard against negative opinion






16. What are the different kinds of intimacy?






17. Harmonious and assertive tone






18. Cardinal rule of conflict

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19. The symbol reflects our understanding (we see a chair we know its a chair)






20. How conscious you are of your own motivations - thoughts - and feelings






21. Introducing a new person to a group






22. Communicating without the use of words






23. _______________ criticism is presented in a way that can help you learn and grow.






24. The medium that carries the message






25. Which 2 guidelines for listening would you choose to incorporate more into your listening?






26. Showing people they are important to you






27. Receiving criticism

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28. What are the unhealthy listening patterns and habits?






29. Making introductions






30. Proper handshake






31. Communicating with words






32. Your message expresses thoughts and feelings clearly and directly w/o making judgements






33. 4 types of love in the greek language






34. Having good manners in your dealing with people.






35. A struggle between 2 or more people






36. What % of communication is paralanguage?






37. What question helps you be more aware?






38. A group of people from different departments or areas working together.






39. The intended meaning of the communication sent






40. An oversimplified and distorted belief about a person or group






41. Following a strict code of conduct or standard of values






42. The principles of conduct that govern a group or society






43. Nonassertive

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44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






45. Interrupting others






46. Basics of tact and courtesy






47. Stress key words - not confusing or complicated






48. We compare our weaknesses with others strengths (causes inferiority)






49. Criticism expressed in a way that threatens the other person (retaliate)






50. ABCs for giving directions