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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Give whole story - don't leave out info
location - timing - intensity - relationships
Why?
Complete
interpersonal skills

2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
internal noise
frame of reference

3. Cardinal rule of conflict

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4. Putting message in sending form
language is subjective
encoding
decoding
self esteem

5. What are the different kinds of intimacy?
language is subjective
tone - people skills - respecting others differently
stereotype
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

6. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
accountability .
frame of reference
language is subjective

7. Inspiring and influencing others - setting your actions as example - knowing where to go...
punctual
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - respecting others differently
leadership

8. Interrupting others
non-assertion
non-verbal communication
Quickest way to break up a conversation
7%

9. Not constructive or helpful
cross-functional team
Concise
emotional intelligence EQ
negative

10. Background of communication that influences how people interpret the message
non-assertion - direct agression - cowards agression - indirect communication - assertion
communication
frame of reference
emotional intelligence EQ

11. Proper handshake
emotional intelligence EQ
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
tone - people skills - respecting others differently

12. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
conflict

13. Your message expresses thoughts and feelings clearly and directly w/o making judgements
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
55%
assertion
feedback

14. Considerate
worry about location - timing - tone
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cross-functional team

15. Putting up an emotional guard against negative opinion
if you have to be right - you won't handle conflict well
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
defensiveness

16. Harmonious and assertive tone
self awareness
location - timing - intensity - relationships
punctual
reflected appraisal

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
reflected appraisal
be quick to listen and slow to speak - listen to understand
language is subjective
communication

18. The unwillingness to express thoughts and feelings in a conflict (you run)
decoding
non-assertion
direct comparison
constructive

19. Training of oneself; correction or regulation of oneself for improvement
Concise
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
self-discipline (control)

20. It takes a lot longer to _____ a relational mess then it does to prevent one
constructive
clean up
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
verbal

21. Effective communication basics
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic

22. A group of people from different departments or areas working together.
be quick to listen and slow to speak - listen to understand
cross-functional team
defensiveness
others awareness

23. Being on time
be quick to listen and slow to speak - listen to understand
leadership
self concept
punctual

24. What are the unhealthy listening patterns and habits?
integrity
internal noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype

25. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
interpersonal skills
non-assertion

26. The medium that carries the message
indirect communication
frame of reference
internal noise
channel

27. What question helps you be more aware?
Why?
conflict
worry about location - timing - tone
Complete

28. ABCs for giving directions
constructive
clear - complete - concise - considerate
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self concept

29. A ________________ can be the difference between understanding and not
Concise
piece of information
tact
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

30. How conscious you are of your own motivations - thoughts - and feelings
etiquette
self awareness
Complete
self-discipline (control)

31. 3 approaches of tone
Why?
discrimination
agressive - nonassertive - assertive
Complete

32. Self concept that reflects the way we believe others see us
self esteem
reflected appraisal
feedback
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

33. Stress key words - not confusing or complicated
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
punctual
self esteem
Clear

34. Aggressive

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35. What % of communication is language?
7%
ethics
self concept
agressive - nonassertive - assertive

36. Skills that promote relationships with other people.
interpersonal skills
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
discrimination

37. The intended meaning of the communication sent
language is symbolic
piece of information
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message

38. Communicating without the use of words
negative
38%
non-verbal communication
initiative

39. The symbol reflects our understanding (we see a chair we know its a chair)
team
if you have to be right - you won't handle conflict well
clean up
language is symbolic

40. Introducing a new person to a group
feedback
piece of information
handshake - eye contact - introduction - stopping own conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

41. Speak to issue w/o raising hostility (you help someone come to a conclusion)
cross-functional team
integrity
indirect communication
language is symbolic

42. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self concept
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

43. The ability to say and do things in a way that will not offend another person
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
tact

44. Doing what needs to be done and doing it withou tbeing told
clean up
initiative
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

45. Your ability to understand and manage your own emotions and be sensitive to others emotions
agressive - nonassertive - assertive
defensiveness
non-assertion
emotional intelligence EQ

46. What is the healthy listening habit?
discrimination
constructive
interpersonal skills
empathic listening: listening with a desire to understand

47. We compare our weaknesses with others strengths (causes inferiority)
non-assertion
clean up
professionalism
direct comparison

48. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
negative
agressive - nonassertive - assertive

49. Evaluations of self worth (how you feel about these qualities)
handshake - eye contact - introduction - stopping own conversation
self esteem
Complete
cowardly agression

50. What are the 3 codes used to express thoughts and feelings?
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
team
piece of information

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People Skills

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