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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the different kinds of intimacy?
agressive - nonassertive - assertive
mediation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive

2. How conscious you are of your own motivations - thoughts - and feelings
interpersonal skills
leadership
cowardly agression
self awareness

3. Hallway
assertion
negative
external noise
be quick to listen and slow to speak - listen to understand

4. ABCs for giving directions
clear - complete - concise - considerate
self awareness
integrity
noise

5. Following a strict code of conduct or standard of values
external noise
direct comparison
worry about location - timing - tone
integrity

6. Same words may be interpreted differently than you meant
external noise
language is subjective
decoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

7. Not constructive or helpful
talk too much about self - talk too little - interrupt others
if you have to be right - you won't handle conflict well
channel
negative

8. Say something behind back
cowardly agression
others awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip

9. A group of people from different departments or areas working together.
reflected appraisal and direct comparison
self concept
cross-functional team
noise

10. What nonverbal symbols are best at communicating?
7%
self awareness
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

11. Stress key words - not confusing or complicated
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication
language is symbolic
Clear

12. Effective communication basics
defensiveness
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression

13. What are the 3 parts to the 'I Statement?'
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

14. The ability to say and do things in a way that will not offend another person
tact
message
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

15. Training of oneself; correction or regulation of oneself for improvement
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)
others awareness
discrimination

16. What % of communication is paralanguage?
interpersonal skills
38%
Clear
punctual

17. Skills that promote relationships with other people.
stereotype
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
talk too much about self - talk too little - interrupt others

18. A struggle between 2 or more people
conflict
team
eye contact - extend hand first - offer firm but relaxed grip
self awareness

19. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise
self esteem
ethics

20. Speak to issue w/o raising hostility (you help someone come to a conclusion)
defensiveness
accountability .
indirect communication
Complete

21. Evaluations of self worth (how you feel about these qualities)
self esteem
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
talk too much about self - talk too little - interrupt others

22. What are the unhealthy listening patterns and habits?
assertion
handshake - eye contact - introduction - stopping own conversation
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

23. What you're going through when you're trying to interpret
etiquette
ability to read others perceptions of you
decoding
direct agression

24. Harmonious and assertive tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
location - timing - intensity - relationships
constructive
encoding

25. Background of communication that influences how people interpret the message
eye contact - extend hand first - offer firm but relaxed grip
etiquette
frame of reference
accountability .

26. The principles of conduct that govern a group or society
leadership
ethics
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. What question helps you be more aware?
constructive
Concise
Why?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

28. Willingness to take credit and blame for actions
accountability .
internal noise
etiquette
verbal

29. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise

30. Nonassertive

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31. Communicating without the use of words
feedback
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative
non-verbal communication

32. Showing people they are important to you
decoding
conflict
eye contact - handshake - proper intro - respect - include all
non-assertion

33. Making introductions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
worry about location - timing - tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

34. Introducing a new person to a group
self-discipline (control)
external noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ability to read others perceptions of you

35. Handling problems and criticism gracefully and maturely
verbal
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
language is subjective

36. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
encoding
self concept
age - experiences - money - culture - education - religion

37. The unwillingness to express thoughts and feelings in a conflict (you run)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
stereotype

38. Receiving criticism

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39. Aggressive

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40. Criticism expressed in a way that threatens the other person (retaliate)
discrimination
direct agression
accountability .
piece of information

41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Concise
stereotype
mediation

42. Communicating with words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self awareness
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion

43. What are the guidelines for listening?

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44. Factors that shape EQ
7%
conflict
self-discipline (control)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

45. Your conscious read of others thoughts and feelings
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
others awareness
negative

46. What % of communication is nonverbal?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
55%
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion

47. Having good manners in your dealing with people.
stereotype
Quickest way to break up a conversation
Clear
etiquette

48. The symbol reflects our understanding (we see a chair we know its a chair)
team
direct agression
language is symbolic
talk too much about self - talk too little - interrupt others

49. Awareness of others perceptions of yourself
clear - complete - concise - considerate
assertion
accountability .
ability to read others perceptions of you

50. A ________________ can be the difference between understanding and not
worry about location - timing - tone
frame of reference
defensiveness
piece of information

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