People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Evaluations of self worth (how you feel about these qualities)
self esteem
Quickest way to break up a conversation
internal noise
worry about location - timing - tone


2. A listerner's response that tells a sender that the message is understood
ethics
feedback
tact
eye contact - extend hand first - offer firm but relaxed grip


3. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clear - complete - concise - considerate
assertion


4. Background of communication that influences how people interpret the message
Quickest way to break up a conversation
frame of reference
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ


5. The intended meaning of the communication sent
talk too much about self - talk too little - interrupt others
be quick to listen and slow to speak - listen to understand
message
tone - people skills - handshakes - eye contact - keeping everyone involved


6. Anything that distracts
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
noise
55%


7. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
external noise
message
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


8. Hunger
internal noise
if you have to be right - you won't handle conflict well
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


9. Putting message in sending form
encoding
constructive
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


10. Not constructive or helpful
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
tact


11. Skills that promote relationships with other people.
ability to read others perceptions of you
interpersonal skills
clean up
non-verbal communication


12. Handling problems and criticism gracefully and maturely
talk too much about self - talk too little - interrupt others
professionalism
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


13. What are the guidelines for listening?

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14. 4 types of love in the greek language
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel


15. Being on time
punctual
Concise
be quick to listen and slow to speak - listen to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


16. _______________ criticism is presented in a way that can help you learn and grow.
initiative
constructive
frame of reference
indirect communication


17. Receiving criticism

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18. Putting up an emotional guard against negative opinion
defensiveness
direct agression
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion


19. What you're going through when you're trying to interpret
reflected appraisal and direct comparison
non-verbal communication
decoding
mediation


20. What are the different kinds of intimacy?
encoding
channel
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


21. What % of communication is nonverbal?
55%
be quick to listen and slow to speak - listen to understand
noise
self concept


22. Giving criticism

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23. What is the healthy listening habit?
communication
empathic listening: listening with a desire to understand
external noise
55%


24. Be brief and to the point
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
7%
handshake - eye contact - introduction - stopping own conversation


25. Following a strict code of conduct or standard of values
direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
integrity
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


26. Making introductions
mediation
professionalism
message
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


27. Cardinal rule of conflict

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28. We compare our weaknesses with others strengths (causes inferiority)
Complete
defensiveness
talk too much about self - talk too little - interrupt others
direct comparison


29. Self concept that reflects the way we believe others see us
mediation
reflected appraisal
external noise
accountability .


30. Your conscious read of others thoughts and feelings
eye contact - extend hand first - offer firm but relaxed grip
others awareness
self awareness
self concept


31. How conscious you are of your own motivations - thoughts - and feelings
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self awareness
piece of information
indirect communication


32. Effective communication basics
empathic listening: listening with a desire to understand
language is subjective
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved


33. A struggle between 2 or more people
conflict
assertion
professionalism
Concise


34. The symbol reflects our understanding (we see a chair we know its a chair)
punctual
ethics
language is symbolic
channel


35. Training of oneself; correction or regulation of oneself for improvement
discrimination
accountability .
self-discipline (control)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


36. What % of communication is paralanguage?
decoding
integrity
38%
self esteem


37. What % of communication is language?
leadership
cowardly agression
discrimination
7%


38. Hallway
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
external noise
discrimination


39. How is our self concept developed?
cross-functional team
reflected appraisal and direct comparison
negative
direct comparison


40. Having good manners in your dealing with people.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression
etiquette
tone - people skills - respecting others differently


41. Doing what needs to be done and doing it withou tbeing told
stereotype
initiative
Quickest way to break up a conversation
frame of reference


42. Communicating without the use of words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
negative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication


43. Factors that shape EQ
Complete
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison


44. Associated meaning
Concise
connotation
internal noise
Why?


45. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


46. Conversation killers
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
talk too much about self - talk too little - interrupt others
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism


47. Harmonious and assertive tone
communication
location - timing - intensity - relationships
non-verbal communication
reflected appraisal and direct comparison


48. Criticism expressed in a way that threatens the other person (retaliate)
reflected appraisal and direct comparison
direct agression
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


49. Same words may be interpreted differently than you meant
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective


50. Nonassertive

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