Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An oversimplified and distorted belief about a person or group






2. Stress key words - not confusing or complicated






3. The symbol reflects our understanding (we see a chair we know its a chair)






4. Self concept that reflects the way we believe others see us






5. Considerate






6. Effective communication basics






7. Be brief and to the point






8. Putting up an emotional guard against negative opinion






9. Conversation killers






10. What is the nature of conflict?






11. Criticism expressed in a way that threatens the other person (retaliate)






12. Showing people they are important to you






13. Making introductions






14. Speak to issue w/o raising hostility (you help someone come to a conclusion)






15. A group of people from different departments or areas working together.






16. The ability to say and do things in a way that will not offend another person






17. Receiving criticism






18. 4 types of love in the greek language






19. What % of communication is nonverbal?






20. What are the 3 codes used to express thoughts and feelings?






21. A listerner's response that tells a sender that the message is understood






22. _______________ criticism is presented in a way that can help you learn and grow.






23. Your ability to understand and manage your own emotions and be sensitive to others emotions






24. Not constructive or helpful






25. Having good manners in your dealing with people.






26. We compare our weaknesses with others strengths (causes inferiority)






27. Proper handshake






28. What you're going through when you're trying to interpret






29. Doing what needs to be done and doing it withou tbeing told






30. What nonverbal symbols are best at communicating?






31. Factors that shape EQ






32. What % of communication is paralanguage?






33. It takes a lot longer to _____ a relational mess then it does to prevent one






34. What are the guidelines for listening?






35. Hunger






36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






37. Communicating with words






38. What % of communication is language?






39. Which 2 guidelines for listening would you choose to incorporate more into your listening?






40. Basics of tact and courtesy






41. The intended meaning of the communication sent






42. Harmonious and assertive tone






43. Same words may be interpreted differently than you meant






44. Inspiring and influencing others - setting your actions as example - knowing where to go...






45. Give whole story - don't leave out info






46. Interrupting others






47. Giving criticism






48. What is the healthy listening habit?






49. How is verbal communication both a bridge and a barrier?






50. The principles of conduct that govern a group or society