Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What question helps you be more aware?
Why?
non-assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

2. Hunger
internal noise
external noise
professionalism
discrimination

3. A struggle between 2 or more people
self-discipline (control)
Quickest way to break up a conversation
conflict
self concept

4. Say something behind back
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise

5. Having good manners in your dealing with people.
connotation
ethics
assertion
etiquette

6. 4 types of love in the greek language
interpersonal skills
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

7. The principles of conduct that govern a group or society
ethics
Why?
integrity
tact

8. Aggressive

9. Harmonious and assertive tone
location - timing - intensity - relationships
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
discrimination

10. Background of communication that influences how people interpret the message
frame of reference
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison

11. Nonassertive

12. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up

13. Which 2 guidelines for listening would you choose to incorporate more into your listening?
etiquette
discrimination
be quick to listen and slow to speak - listen to understand
Why?

14. Being on time
internal noise
punctual
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

15. Training of oneself; correction or regulation of oneself for improvement
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .
location - timing - intensity - relationships
self-discipline (control)

16. Give whole story - don't leave out info
cowardly agression
Complete
38%
Concise

17. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clean up
non-verbal communication
Why?

18. What are the different kinds of intimacy?
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
eye contact - handshake - proper intro - respect - include all

19. Be brief and to the point
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Concise
Clear
location - timing - intensity - relationships

20. Cardinal rule of conflict

21. A listerner's response that tells a sender that the message is understood
feedback
self awareness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
integrity

22. What % of communication is language?
defensiveness
cowardly agression
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

23. What are the guidelines for listening?

24. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
language is subjective
team
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self awareness

25. The unwillingness to express thoughts and feelings in a conflict (you run)
38%
non-assertion
direct comparison
connotation

26. Following a strict code of conduct or standard of values
assertion
integrity
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership

27. Basics of tact and courtesy
ability to read others perceptions of you
communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - respecting others differently

28. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
clear - complete - concise - considerate
self concept
etiquette
clean up

29. Interrupting others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Quickest way to break up a conversation
be quick to listen and slow to speak - listen to understand
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

30. Putting message in sending form
assertion
encoding
noise
others awareness

31. Putting up an emotional guard against negative opinion
defensiveness
if you have to be right - you won't handle conflict well
punctual
clear - complete - concise - considerate

32. An oversimplified and distorted belief about a person or group
stereotype
Why?
constructive
initiative

33. Proper handshake
assertion
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

34. Making introductions
handshake - eye contact - introduction - stopping own conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

35. What % of communication is nonverbal?
non-verbal communication
55%
cowardly agression
ability to read others perceptions of you

36. Receiving criticism

37. Evaluations of self worth (how you feel about these qualities)
ability to read others perceptions of you
self esteem
integrity
tact

38. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
self awareness
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
leadership
punctual
Clear

40. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
accountability .
clean up

41. Factors that shape EQ
reflected appraisal and direct comparison
verbal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel

42. It takes a lot longer to _____ a relational mess then it does to prevent one
Why?
7%
clean up
encoding

43. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ability to read others perceptions of you
discrimination
38%

44. Considerate
worry about location - timing - tone
if you have to be right - you won't handle conflict well
external noise
7%

45. Effective communication basics
leadership
language is subjective
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

46. Anything that distracts
constructive
noise
self esteem
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

47. The ability to say and do things in a way that will not offend another person
tact
decoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
handshake - eye contact - introduction - stopping own conversation

48. What are the 3 parts to the 'I Statement?'
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness

49. Your message expresses thoughts and feelings clearly and directly w/o making judgements
team
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

50. The medium that carries the message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel
noise