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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Same words may be interpreted differently than you meant
language is subjective
punctual
reflected appraisal and direct comparison
indirect communication

2. 3 approaches of tone
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion

3. Factors that shape our frame of reference
Concise
cross-functional team
age - experiences - money - culture - education - religion
self concept

4. Considerate
negative
verbal
encoding
worry about location - timing - tone

5. Which 2 guidelines for listening would you choose to incorporate more into your listening?
channel
team
indirect communication
be quick to listen and slow to speak - listen to understand

6. Nonassertive

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7. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

8. Anything that distracts
noise
non-verbal communication
empathic listening: listening with a desire to understand
conflict

9. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
non-verbal communication
decoding
reflected appraisal

10. What are the unhealthy listening patterns and habits?
feedback
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%

11. Willingness to take credit and blame for actions
accountability .
others awareness
if you have to be right - you won't handle conflict well
agressive - nonassertive - assertive

12. ABCs for giving directions
clear - complete - concise - considerate
emotional intelligence EQ
accountability .
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

13. The medium that carries the message
decoding
piece of information
verbal
channel

14. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
communication

15. What nonverbal symbols are best at communicating?
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

16. Say something behind back
empathic listening: listening with a desire to understand
cowardly agression
self concept
interpersonal skills

17. Be brief and to the point
Concise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
verbal
channel

18. _______________ criticism is presented in a way that can help you learn and grow.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently
self concept
constructive

19. Harmonious and assertive tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
professionalism
location - timing - intensity - relationships

20. We compare our weaknesses with others strengths (causes inferiority)
cross-functional team
non-assertion - direct agression - cowards agression - indirect communication - assertion
interpersonal skills
direct comparison

21. What are the different styles for handling conflict?
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
non-assertion

22. A listerner's response that tells a sender that the message is understood
feedback
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
language is subjective

23. What % of communication is paralanguage?
worry about location - timing - tone
38%
team
punctual

24. How is our self concept developed?
integrity
interpersonal skills
reflected appraisal and direct comparison
worry about location - timing - tone

25. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
reflected appraisal
team
indirect communication
professionalism

26. How is verbal communication both a bridge and a barrier?
tact
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

27. Handling problems and criticism gracefully and maturely
professionalism
negative
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

28. The unwillingness to express thoughts and feelings in a conflict (you run)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
communication
frame of reference
non-assertion

29. A ________________ can be the difference between understanding and not
defensiveness
piece of information
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. A struggle between 2 or more people
conflict
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
leadership
direct agression

31. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others

32. Background of communication that influences how people interpret the message
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
negative
frame of reference

33. Aggressive

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34. Evaluations of self worth (how you feel about these qualities)
tact
initiative
noise
self esteem

35. What % of communication is nonverbal?
age - experiences - money - culture - education - religion
clean up
cross-functional team
55%

36. Speak to issue w/o raising hostility (you help someone come to a conclusion)
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
channel
indirect communication

37. Putting message in sending form
self esteem
talk too much about self - talk too little - interrupt others
encoding
Clear

38. Skills that promote relationships with other people.
interpersonal skills
discrimination
integrity
direct agression

39. Being on time
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
punctual
location - timing - intensity - relationships
noise

40. Basics of tact and courtesy
initiative
7%
tone - people skills - respecting others differently
feedback

41. What % of communication is language?
7%
reflected appraisal
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

42. What question helps you be more aware?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clear - complete - concise - considerate
Why?
piece of information

43. What you're going through when you're trying to interpret
ability to read others perceptions of you
direct agression
decoding
direct comparison

44. Communicating with words
55%
verbal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
communication

45. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
self concept
channel
encoding

46. What are the guidelines for listening?

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47. Putting up an emotional guard against negative opinion
internal noise
defensiveness
piece of information
initiative

48. Conversation killers
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
talk too much about self - talk too little - interrupt others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tone - people skills - respecting others differently

49. It takes a lot longer to _____ a relational mess then it does to prevent one
language is subjective
clean up
etiquette
ethics

50. Having good manners in your dealing with people.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
if you have to be right - you won't handle conflict well
etiquette