People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
connotation


2. Handling problems and criticism gracefully and maturely
7%
etiquette
professionalism
emotional intelligence EQ


3. What % of communication is paralanguage?
be quick to listen and slow to speak - listen to understand
constructive
38%
external noise


4. Background of communication that influences how people interpret the message
assertion
frame of reference
self-discipline (control)
verbal


5. What is the healthy listening habit?
empathic listening: listening with a desire to understand
ability to read others perceptions of you
emotional intelligence EQ
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


6. Making introductions
accountability .
non-assertion
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


7. What are the guidelines for listening?

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8. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
discrimination
ethics
tone - people skills - handshakes - eye contact - keeping everyone involved


9. It takes a lot longer to _____ a relational mess then it does to prevent one
self concept
channel
interpersonal skills
clean up


10. Interrupting others
cowardly agression
defensiveness
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation


11. Your conscious read of others thoughts and feelings
others awareness
accountability .
initiative
agressive - nonassertive - assertive


12. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
be quick to listen and slow to speak - listen to understand
self concept
discrimination
eye contact - extend hand first - offer firm but relaxed grip


13. 4 types of love in the greek language
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


14. Following a strict code of conduct or standard of values
stereotype
self awareness
integrity
constructive


15. A ________________ can be the difference between understanding and not
piece of information
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination


16. The unwillingness to express thoughts and feelings in a conflict (you run)
frame of reference
non-assertion
verbal
noise


17. Giving criticism

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18. Willingness to take credit and blame for actions
defensiveness
accountability .
worry about location - timing - tone
assertion


19. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
self concept
encoding
38%


20. Your ability to understand and manage your own emotions and be sensitive to others emotions
integrity
emotional intelligence EQ
location - timing - intensity - relationships
team


21. The principles of conduct that govern a group or society
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ethics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict


22. Factors that shape our frame of reference
emotional intelligence EQ
connotation
team
age - experiences - money - culture - education - religion


23. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
55%
piece of information
professionalism


24. What % of communication is nonverbal?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
55%


25. Associated meaning
clear - complete - concise - considerate
connotation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills


26. Same words may be interpreted differently than you meant
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
message


27. Not constructive or helpful
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
negative
integrity
ability to read others perceptions of you


28. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
communication
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation


29. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you
mediation
emotional intelligence EQ


30. Receiving criticism

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31. What are the different kinds of intimacy?
tone - people skills - respecting others differently
emotional intelligence EQ
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
accountability .


32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-assertion - direct agression - cowards agression - indirect communication - assertion
piece of information
discrimination
age - experiences - money - culture - education - religion


33. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ
communication
constructive


34. Evaluations of self worth (how you feel about these qualities)
ability to read others perceptions of you
feedback
eye contact - extend hand first - offer firm but relaxed grip
self esteem


35. Hunger
internal noise
mediation
talk too much about self - talk too little - interrupt others
cowardly agression


36. Nonassertive

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37. Steps to good professional communication
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
decoding
empathic listening: listening with a desire to understand


38. Putting up an emotional guard against negative opinion
defensiveness
integrity
frame of reference
talk too much about self - talk too little - interrupt others


39. Anything that distracts
direct comparison
talk too much about self - talk too little - interrupt others
noise
decoding


40. Having good manners in your dealing with people.
constructive
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette
encoding


41. Criticism expressed in a way that threatens the other person (retaliate)
reflected appraisal and direct comparison
non-assertion
direct agression
indirect communication


42. Self concept that reflects the way we believe others see us
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
encoding
reflected appraisal


43. Cardinal rule of conflict

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44. An oversimplified and distorted belief about a person or group
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self-discipline (control)
discrimination
stereotype


45. Your message expresses thoughts and feelings clearly and directly w/o making judgements
self concept
clean up
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion


46. How conscious you are of your own motivations - thoughts - and feelings
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
reflected appraisal
self awareness


47. How is our self concept developed?
language is symbolic
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal and direct comparison
location - timing - intensity - relationships


48. Inspiring and influencing others - setting your actions as example - knowing where to go...
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership
conflict
message


49. A group of people from different departments or areas working together.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team
self-discipline (control)
Concise


50. The intended meaning of the communication sent
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
message
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved