Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the different kinds of intimacy?
language is symbolic
cross-functional team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

2. Nonassertive

3. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
interpersonal skills
Why?

4. A listerner's response that tells a sender that the message is understood
cowardly agression
clear - complete - concise - considerate
eye contact - handshake - proper intro - respect - include all
feedback

5. Cardinal rule of conflict

6. Say something behind back
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
cowardly agression
piece of information
tone - people skills - handshakes - eye contact - keeping everyone involved

7. Same words may be interpreted differently than you meant
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype
language is subjective
worry about location - timing - tone

8. Proper handshake
discrimination
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

9. An oversimplified and distorted belief about a person or group
stereotype
communication
integrity
self concept

10. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
self-discipline (control)
reflected appraisal and direct comparison
discrimination
internal noise

11. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
if you have to be right - you won't handle conflict well
self concept
frame of reference

12. 4 types of love in the greek language
if you have to be right - you won't handle conflict well
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
conflict
others awareness

13. Harmonious and assertive tone
location - timing - intensity - relationships
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

14. It takes a lot longer to _____ a relational mess then it does to prevent one
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
encoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up

15. What % of communication is paralanguage?
tact
etiquette
38%
eye contact - extend hand first - offer firm but relaxed grip

16. Background of communication that influences how people interpret the message
location - timing - intensity - relationships
self-discipline (control)
frame of reference
defensiveness

17. Inspiring and influencing others - setting your actions as example - knowing where to go...
conflict
message
leadership
language is symbolic

18. The principles of conduct that govern a group or society
Clear
ethics
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self awareness

19. How is our self concept developed?
connotation
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
team

20. What nonverbal symbols are best at communicating?
interpersonal skills
frame of reference
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

21. Self concept that reflects the way we believe others see us
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal
ethics

22. What you're going through when you're trying to interpret
internal noise
direct agression
decoding
feedback

23. Effective communication basics
noise
talk too much about self - talk too little - interrupt others
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - handshakes - eye contact - keeping everyone involved

24. _______________ criticism is presented in a way that can help you learn and grow.
frame of reference
constructive
age - experiences - money - culture - education - religion
leadership

25. What are the guidelines for listening?

26. Handling problems and criticism gracefully and maturely
reflected appraisal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
others awareness
professionalism

27. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
frame of reference
piece of information

28. Evaluations of self worth (how you feel about these qualities)
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

29. Give whole story - don't leave out info
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
if you have to be right - you won't handle conflict well
Complete
message

30. What are the unhealthy listening patterns and habits?
non-assertion
Quickest way to break up a conversation
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

31. Being on time
discrimination
punctual
self-discipline (control)
Concise

32. Having good manners in your dealing with people.
etiquette
stereotype
direct agression
tact

33. Factors that shape EQ
Complete
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
feedback
Clear

34. Following a strict code of conduct or standard of values
assertion
7%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity

35. Basics of tact and courtesy
ethics
tone - people skills - respecting others differently
Quickest way to break up a conversation
self concept

36. Be brief and to the point
external noise
direct agression
Concise
38%

37. What question helps you be more aware?
Why?
others awareness
clear - complete - concise - considerate
stereotype

38. Speak to issue w/o raising hostility (you help someone come to a conclusion)
mediation
noise
accountability .
indirect communication

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
direct comparison
agressive - nonassertive - assertive
self concept

40. Skills that promote relationships with other people.
communication
channel
interpersonal skills
non-assertion - direct agression - cowards agression - indirect communication - assertion

41. Hunger
self esteem
internal noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

42. Associated meaning
eye contact - extend hand first - offer firm but relaxed grip
self esteem
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

43. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
etiquette
external noise
ability to read others perceptions of you

44. What is the nature of conflict?
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
defensiveness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

45. The medium that carries the message
non-verbal communication
direct comparison
location - timing - intensity - relationships
channel

46. The ability to say and do things in a way that will not offend another person
tact
discrimination
self awareness
verbal

47. What % of communication is language?
7%
handshake - eye contact - introduction - stopping own conversation
language is symbolic
non-assertion

48. A group of people from different departments or areas working together.
be quick to listen and slow to speak - listen to understand
cross-functional team
frame of reference
interpersonal skills

49. Factors that shape our frame of reference
empathic listening: listening with a desire to understand
others awareness
direct agression
age - experiences - money - culture - education - religion

50. Your message expresses thoughts and feelings clearly and directly w/o making judgements
message
direct comparison
negative
assertion