People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
talk too much about self - talk too little - interrupt others


2. Criticism expressed in a way that threatens the other person (retaliate)
talk too much about self - talk too little - interrupt others
direct agression
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


3. How is our self concept developed?
self-discipline (control)
ability to read others perceptions of you
reflected appraisal and direct comparison
feedback


4. Proper handshake
assertion
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


5. Handling problems and criticism gracefully and maturely
message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
professionalism


6. Factors that shape our frame of reference
defensiveness
initiative
direct agression
age - experiences - money - culture - education - religion


7. _______________ criticism is presented in a way that can help you learn and grow.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cowardly agression
constructive
emotional intelligence EQ


8. Evaluations of self worth (how you feel about these qualities)
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
talk too much about self - talk too little - interrupt others


9. Same words may be interpreted differently than you meant
tone - people skills - handshakes - eye contact - keeping everyone involved
conflict
team
language is subjective


10. Having good manners in your dealing with people.
handshake - eye contact - introduction - stopping own conversation
direct comparison
professionalism
etiquette


11. Steps to good professional communication
frame of reference
handshake - eye contact - introduction - stopping own conversation
reflected appraisal
piece of information


12. What you're going through when you're trying to interpret
discrimination
reflected appraisal
decoding
reflected appraisal and direct comparison


13. An oversimplified and distorted belief about a person or group
stereotype
reflected appraisal
tone - people skills - respecting others differently
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


14. How conscious you are of your own motivations - thoughts - and feelings
communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
encoding
self awareness


15. The ability to say and do things in a way that will not offend another person
verbal
tact
Complete
Clear


16. Speak to issue w/o raising hostility (you help someone come to a conclusion)
emotional intelligence EQ
age - experiences - money - culture - education - religion
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


17. Making introductions
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


18. The medium that carries the message
worry about location - timing - tone
channel
empathic listening: listening with a desire to understand
tone - people skills - handshakes - eye contact - keeping everyone involved


19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
verbal
frame of reference
professionalism


20. Doing what needs to be done and doing it withou tbeing told
frame of reference
initiative
tone - people skills - handshakes - eye contact - keeping everyone involved
decoding


21. Effective communication basics
stereotype
team
tact
tone - people skills - handshakes - eye contact - keeping everyone involved


22. What question helps you be more aware?
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Why?
emotional intelligence EQ


23. Interrupting others
Clear
clean up
Quickest way to break up a conversation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


24. Nonassertive

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25. Following a strict code of conduct or standard of values
communication
non-assertion
Clear
integrity


26. Communicating without the use of words
non-verbal communication
decoding
piece of information
worry about location - timing - tone


27. 3 approaches of tone
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
handshake - eye contact - introduction - stopping own conversation
initiative


28. Being on time
emotional intelligence EQ
assertion
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


29. Receiving criticism

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30. Be brief and to the point
connotation
feedback
indirect communication
Concise


31. Cardinal rule of conflict

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32. Harmonious and assertive tone
frame of reference
etiquette
location - timing - intensity - relationships
Concise


33. What % of communication is language?
7%
Why?
etiquette
eye contact - handshake - proper intro - respect - include all


34. A group of people from different departments or areas working together.
cross-functional team
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
cowardly agression


35. What are the different kinds of intimacy?
Why?
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative


36. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
negative
initiative
empathic listening: listening with a desire to understand


37. Your message expresses thoughts and feelings clearly and directly w/o making judgements
ability to read others perceptions of you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
self-discipline (control)


38. What % of communication is nonverbal?
communication
tact
message
55%


39. What are the guidelines for listening?

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40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
encoding
talk too much about self - talk too little - interrupt others
self concept
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


41. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
etiquette
team
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved


42. What is the nature of conflict?
others awareness
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%


43. Aggressive

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44. Which 2 guidelines for listening would you choose to incorporate more into your listening?
frame of reference
self concept
be quick to listen and slow to speak - listen to understand
self-discipline (control)


45. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - handshake - proper intro - respect - include all
Quickest way to break up a conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


46. Considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback
worry about location - timing - tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


47. Training of oneself; correction or regulation of oneself for improvement
clear - complete - concise - considerate
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self-discipline (control)
accountability .


48. Hallway
talk too much about self - talk too little - interrupt others
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise


49. Not constructive or helpful
eye contact - handshake - proper intro - respect - include all
55%
non-assertion
negative


50. ABCs for giving directions
clear - complete - concise - considerate
professionalism
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy