Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting message in sending form






2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






3. Inspiring and influencing others - setting your actions as example - knowing where to go...






4. Communicating with words






5. Factors that shape our frame of reference






6. How is our self concept developed?






7. Skills that promote relationships with other people.






8. Basics of tact and courtesy






9. What % of communication is nonverbal?






10. What is the nature of conflict?






11. ABCs for giving directions






12. Anything that distracts






13. Making introductions






14. Harmonious and assertive tone






15. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






16. Same words may be interpreted differently than you meant






17. Give whole story - don't leave out info






18. Hunger






19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






20. Speak to issue w/o raising hostility (you help someone come to a conclusion)






21. The unwillingness to express thoughts and feelings in a conflict (you run)






22. What you're going through when you're trying to interpret






23. What are the guidelines for listening?

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24. What is the healthy listening habit?






25. Doing what needs to be done and doing it withou tbeing told






26. Steps to good professional communication






27. 3 approaches of tone






28. How conscious you are of your own motivations - thoughts - and feelings






29. What % of communication is paralanguage?






30. Showing people they are important to you






31. What question helps you be more aware?






32. Willingness to take credit and blame for actions






33. Giving criticism

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34. The medium that carries the message






35. How is verbal communication both a bridge and a barrier?






36. What are the 3 parts to the 'I Statement?'






37. Associated meaning






38. Proper handshake






39. Interrupting others






40. Putting up an emotional guard against negative opinion






41. Communicating without the use of words






42. Be brief and to the point






43. Being on time






44. Your message expresses thoughts and feelings clearly and directly w/o making judgements






45. Stress key words - not confusing or complicated






46. What % of communication is language?






47. Hallway






48. Background of communication that influences how people interpret the message






49. The principles of conduct that govern a group or society






50. Effective communication basics