Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. Giving criticism

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3. Hallway
external noise
decoding
language is symbolic
channel

4. Awareness of others perceptions of yourself
leadership
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison

5. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
eye contact - extend hand first - offer firm but relaxed grip
discrimination
Complete
noise

6. Hunger
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
internal noise
cowardly agression
55%

7. We compare our weaknesses with others strengths (causes inferiority)
punctual
piece of information
interpersonal skills
direct comparison

8. Steps to good professional communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
encoding

9. ABCs for giving directions
clear - complete - concise - considerate
internal noise
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

10. A struggle between 2 or more people
assertion
conflict
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

11. Give whole story - don't leave out info
Complete
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - extend hand first - offer firm but relaxed grip
eye contact - handshake - proper intro - respect - include all

12. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team
55%
mediation

13. A group of people from different departments or areas working together.
self concept
cross-functional team
eye contact - handshake - proper intro - respect - include all
clean up

14. _______________ criticism is presented in a way that can help you learn and grow.
others awareness
communication
constructive
frame of reference

15. A ________________ can be the difference between understanding and not
stereotype
leadership
piece of information
if you have to be right - you won't handle conflict well

16. Following a strict code of conduct or standard of values
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
55%

17. Training of oneself; correction or regulation of oneself for improvement
professionalism
self-discipline (control)
leadership
be quick to listen and slow to speak - listen to understand

18. Handling problems and criticism gracefully and maturely
professionalism
be quick to listen and slow to speak - listen to understand
decoding
tone - people skills - respecting others differently

19. The medium that carries the message
others awareness
channel
message
location - timing - intensity - relationships

20. Considerate
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
worry about location - timing - tone
others awareness
talk too much about self - talk too little - interrupt others

21. Skills that promote relationships with other people.
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
interpersonal skills

22. Say something behind back
leadership
cowardly agression
Why?
constructive

23. Making introductions
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
cowardly agression

24. Self concept that reflects the way we believe others see us
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

25. Harmonious and assertive tone
negative
38%
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

26. Background of communication that influences how people interpret the message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
indirect communication
frame of reference

27. Proper handshake
verbal
decoding
indirect communication
eye contact - extend hand first - offer firm but relaxed grip

28. Putting up an emotional guard against negative opinion
clear - complete - concise - considerate
interpersonal skills
defensiveness
mediation

29. What % of communication is language?
7%
noise
conflict
age - experiences - money - culture - education - religion

30. Factors that shape our frame of reference
conflict
age - experiences - money - culture - education - religion
etiquette
worry about location - timing - tone

31. Effective communication basics
38%
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up

32. Having good manners in your dealing with people.
etiquette
interpersonal skills
location - timing - intensity - relationships
language is subjective

33. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback
message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

34. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
language is subjective
communication
constructive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

35. Anything that distracts
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
discrimination
noise

36. Be brief and to the point
Concise
indirect communication
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others

37. An oversimplified and distorted belief about a person or group
external noise
stereotype
verbal
be quick to listen and slow to speak - listen to understand

38. Aggressive

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39. 4 types of love in the greek language
conflict
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

40. It takes a lot longer to _____ a relational mess then it does to prevent one
etiquette
connotation
clean up
cross-functional team

41. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
conflict
38%
ethics

42. Factors that shape EQ
verbal
handshake - eye contact - introduction - stopping own conversation
others awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

43. How is our self concept developed?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal and direct comparison
Complete
mediation

44. Communicating without the use of words
be quick to listen and slow to speak - listen to understand
non-verbal communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information

45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
professionalism
team

46. Stress key words - not confusing or complicated
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
Clear
cowardly agression

47. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
age - experiences - money - culture - education - religion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise

48. What % of communication is paralanguage?
38%
Why?
reflected appraisal and direct comparison
others awareness

49. The principles of conduct that govern a group or society
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics
reflected appraisal

50. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
non-verbal communication
message
Quickest way to break up a conversation