Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Evaluations of self worth (how you feel about these qualities)
self esteem
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
defensiveness
message

2. 4 types of love in the greek language
handshake - eye contact - introduction - stopping own conversation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear

3. Willingness to take credit and blame for actions
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
accountability .
team
language is subjective

4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
noise
empathic listening: listening with a desire to understand
clean up
self concept

5. Harmonious and assertive tone
self awareness
assertion
location - timing - intensity - relationships
noise

6. What question helps you be more aware?
tact
worry about location - timing - tone
piece of information
Why?

7. What % of communication is paralanguage?
38%
encoding
language is symbolic
empathic listening: listening with a desire to understand

8. Hunger
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal
internal noise

9. Communicating with words
38%
defensiveness
verbal
cross-functional team

10. Doing what needs to be done and doing it withou tbeing told
language is subjective
initiative
defensiveness
accountability .

11. It takes a lot longer to _____ a relational mess then it does to prevent one
if you have to be right - you won't handle conflict well
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up
defensiveness

12. What % of communication is language?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
7%
tact

13. Proper handshake
ethics
eye contact - extend hand first - offer firm but relaxed grip
clear - complete - concise - considerate
accountability .

14. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

15. What are the 3 parts to the 'I Statement?'
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate
constructive

16. 3 approaches of tone
tact
encoding
agressive - nonassertive - assertive
channel

17. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
etiquette
external noise
mediation

18. Factors that shape EQ
direct comparison
defensiveness
encoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

19. What are the different styles for handling conflict?
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
agressive - nonassertive - assertive
noise

20. Handling problems and criticism gracefully and maturely
professionalism
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Quickest way to break up a conversation

21. Being on time
punctual
decoding
clear - complete - concise - considerate
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

22. Following a strict code of conduct or standard of values
language is subjective
mediation
integrity
Quickest way to break up a conversation

23. What nonverbal symbols are best at communicating?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
language is subjective
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

24. Your ability to understand and manage your own emotions and be sensitive to others emotions
channel
defensiveness
tone - people skills - respecting others differently
emotional intelligence EQ

25. Anything that distracts
message
noise
leadership
Complete

26. Background of communication that influences how people interpret the message
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
leadership
Complete

27. How conscious you are of your own motivations - thoughts - and feelings
tact
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self awareness

28. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
emotional intelligence EQ
connotation

29. Basics of tact and courtesy
stereotype
tone - people skills - respecting others differently
negative
self concept

30. Your message expresses thoughts and feelings clearly and directly w/o making judgements
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
assertion
team

31. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
team
discrimination
emotional intelligence EQ
connotation

32. What is the nature of conflict?
external noise
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

33. Hallway
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
external noise
indirect communication

34. Give whole story - don't leave out info
punctual
leadership
Complete
agressive - nonassertive - assertive

35. Receiving criticism

36. A listerner's response that tells a sender that the message is understood
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
feedback

37. A group of people from different departments or areas working together.
cross-functional team
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication

38. Conversation killers
eye contact - handshake - proper intro - respect - include all
non-assertion
talk too much about self - talk too little - interrupt others
age - experiences - money - culture - education - religion

39. What is the healthy listening habit?
frame of reference
empathic listening: listening with a desire to understand
agressive - nonassertive - assertive
tone - people skills - handshakes - eye contact - keeping everyone involved

40. Aggressive

41. Cardinal rule of conflict

42. Training of oneself; correction or regulation of oneself for improvement
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self-discipline (control)
agressive - nonassertive - assertive
encoding

43. What % of communication is nonverbal?
55%
assertion
if you have to be right - you won't handle conflict well
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

44. What you're going through when you're trying to interpret
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tone - people skills - handshakes - eye contact - keeping everyone involved
decoding
connotation

45. Putting message in sending form
verbal
encoding
reflected appraisal and direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved

46. The ability to say and do things in a way that will not offend another person
reflected appraisal and direct comparison
empathic listening: listening with a desire to understand
tact
professionalism

47. Be brief and to the point
worry about location - timing - tone
team
Concise
agressive - nonassertive - assertive

48. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
frame of reference
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
empathic listening: listening with a desire to understand

49. The principles of conduct that govern a group or society
55%
piece of information
ethics
eye contact - extend hand first - offer firm but relaxed grip

50. Communicating without the use of words
non-verbal communication
noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination