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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A struggle between 2 or more people
non-verbal communication
location - timing - intensity - relationships
Complete
conflict
2. Aggressive
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3. It takes a lot longer to _____ a relational mess then it does to prevent one
7%
clean up
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
4. How is our self concept developed?
ability to read others perceptions of you
mediation
reflected appraisal and direct comparison
55%
5. Associated meaning
verbal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
connotation
mediation
6. The principles of conduct that govern a group or society
clear - complete - concise - considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics
be quick to listen and slow to speak - listen to understand
7. Conversation killers
non-verbal communication
ability to read others perceptions of you
cross-functional team
talk too much about self - talk too little - interrupt others
8. Awareness of others perceptions of yourself
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
empathic listening: listening with a desire to understand
ability to read others perceptions of you
9. What you're going through when you're trying to interpret
indirect communication
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
10. 4 types of love in the greek language
constructive
self awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
11. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
indirect communication
7%
self esteem
12. Your ability to understand and manage your own emotions and be sensitive to others emotions
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ
self-discipline (control)
communication
13. What % of communication is paralanguage?
worry about location - timing - tone
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
non-assertion - direct agression - cowards agression - indirect communication - assertion
14. The intended meaning of the communication sent
self-discipline (control)
55%
message
discrimination
15. What % of communication is language?
7%
ability to read others perceptions of you
self awareness
38%
16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
cross-functional team
verbal
clean up
team
17. Your message expresses thoughts and feelings clearly and directly w/o making judgements
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion
location - timing - intensity - relationships
integrity
18. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
eye contact - handshake - proper intro - respect - include all
piece of information
external noise
19. Following a strict code of conduct or standard of values
integrity
tone - people skills - respecting others differently
others awareness
etiquette
20. What question helps you be more aware?
Why?
negative
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
21. Communicating with words
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
clean up
22. Considerate
frame of reference
worry about location - timing - tone
emotional intelligence EQ
accountability .
23. Giving criticism
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24. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ
25. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
self-discipline (control)
non-assertion - direct agression - cowards agression - indirect communication - assertion
26. How conscious you are of your own motivations - thoughts - and feelings
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
conflict
self awareness
27. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
emotional intelligence EQ
55%
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
28. Factors that shape our frame of reference
direct agression
stereotype
clean up
age - experiences - money - culture - education - religion
29. A group of people from different departments or areas working together.
age - experiences - money - culture - education - religion
cross-functional team
language is subjective
clear - complete - concise - considerate
30. Say something behind back
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
punctual
cowardly agression
self-discipline (control)
31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip
communication
conflict
32. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tact
handshake - eye contact - introduction - stopping own conversation
Concise
33. Doing what needs to be done and doing it withou tbeing told
55%
initiative
team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
34. What are the different kinds of intimacy?
verbal
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message
35. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
ethics
negative
36. The medium that carries the message
ability to read others perceptions of you
eye contact - handshake - proper intro - respect - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
channel
37. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
38. What are the 3 codes used to express thoughts and feelings?
connotation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
39. Showing people they are important to you
tact
eye contact - handshake - proper intro - respect - include all
tone - people skills - respecting others differently
eye contact - extend hand first - offer firm but relaxed grip
40. What are the guidelines for listening?
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41. The ability to say and do things in a way that will not offend another person
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tact
42. The unwillingness to express thoughts and feelings in a conflict (you run)
empathic listening: listening with a desire to understand
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
43. Give whole story - don't leave out info
conflict
discrimination
accountability .
Complete
44. What % of communication is nonverbal?
55%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
45. _______________ criticism is presented in a way that can help you learn and grow.
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clean up
46. A listerner's response that tells a sender that the message is understood
feedback
mediation
Concise
empathic listening: listening with a desire to understand
47. 3 approaches of tone
Clear
connotation
agressive - nonassertive - assertive
55%
48. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
team
self-discipline (control)
noise
49. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
discrimination
indirect communication
Complete
50. Being on time
empathic listening: listening with a desire to understand
punctual
defensiveness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself