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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Background of communication that influences how people interpret the message
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion
frame of reference
2. Giving criticism
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3. Willingness to take credit and blame for actions
accountability .
stereotype
feedback
be quick to listen and slow to speak - listen to understand
4. Say something behind back
age - experiences - money - culture - education - religion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise
cowardly agression
5. Having good manners in your dealing with people.
defensiveness
7%
etiquette
eye contact - handshake - proper intro - respect - include all
6. What % of communication is nonverbal?
leadership
discrimination
55%
negative
7. Your conscious read of others thoughts and feelings
age - experiences - money - culture - education - religion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
leadership
others awareness
8. What are the different kinds of intimacy?
cowardly agression
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
9. What are the unhealthy listening patterns and habits?
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion
10. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Concise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
7%
11. Not constructive or helpful
discrimination
conflict
negative
age - experiences - money - culture - education - religion
12. Basics of tact and courtesy
decoding
piece of information
tone - people skills - respecting others differently
frame of reference
13. Conversation killers
Why?
verbal
clean up
talk too much about self - talk too little - interrupt others
14. Steps to good professional communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation
assertion
frame of reference
15. An oversimplified and distorted belief about a person or group
stereotype
agressive - nonassertive - assertive
team
eye contact - extend hand first - offer firm but relaxed grip
16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
interpersonal skills
discrimination
17. A ________________ can be the difference between understanding and not
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
18. How conscious you are of your own motivations - thoughts - and feelings
clean up
self awareness
frame of reference
initiative
19. Hallway
external noise
language is symbolic
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - respecting others differently
20. Handling problems and criticism gracefully and maturely
noise
professionalism
Clear
self awareness
21. Skills that promote relationships with other people.
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self esteem
interpersonal skills
Complete
22. The intended meaning of the communication sent
message
internal noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self esteem
23. Putting up an emotional guard against negative opinion
defensiveness
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self concept
24. Anything that distracts
verbal
noise
handshake - eye contact - introduction - stopping own conversation
mediation
25. Following a strict code of conduct or standard of values
reflected appraisal
integrity
team
decoding
26. Proper handshake
38%
self-discipline (control)
eye contact - extend hand first - offer firm but relaxed grip
discrimination
27. Your ability to understand and manage your own emotions and be sensitive to others emotions
self esteem
emotional intelligence EQ
team
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
28. Showing people they are important to you
age - experiences - money - culture - education - religion
team
eye contact - handshake - proper intro - respect - include all
language is symbolic
29. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
cross-functional team
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
30. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
location - timing - intensity - relationships
self concept
stereotype
31. Hunger
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
internal noise
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
32. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership
defensiveness
mediation
33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
eye contact - extend hand first - offer firm but relaxed grip
34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Why?
stereotype
mediation
team
35. Inspiring and influencing others - setting your actions as example - knowing where to go...
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
leadership
assertion
handshake - eye contact - introduction - stopping own conversation
36. A group of people from different departments or areas working together.
cross-functional team
discrimination
negative
if you have to be right - you won't handle conflict well
37. It takes a lot longer to _____ a relational mess then it does to prevent one
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up
38. Criticism expressed in a way that threatens the other person (retaliate)
Concise
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
39. How is verbal communication both a bridge and a barrier?
if you have to be right - you won't handle conflict well
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
initiative
40. The medium that carries the message
language is symbolic
professionalism
channel
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
41. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand
Quickest way to break up a conversation
42. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clean up
encoding
external noise
43. Making introductions
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
negative
if you have to be right - you won't handle conflict well
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
45. Harmonious and assertive tone
location - timing - intensity - relationships
reflected appraisal
stereotype
others awareness
46. How is our self concept developed?
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
55%
reflected appraisal and direct comparison
47. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
encoding
self-discipline (control)
initiative
48. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
external noise
cowardly agression
49. Communicating without the use of words
language is subjective
non-verbal communication
noise
defensiveness
50. What are the guidelines for listening?
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