People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the guidelines for listening?

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2. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
eye contact - extend hand first - offer firm but relaxed grip
clean up
ethics


3. Considerate
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
worry about location - timing - tone
handshake - eye contact - introduction - stopping own conversation
non-verbal communication


4. Your ability to understand and manage your own emotions and be sensitive to others emotions
agressive - nonassertive - assertive
etiquette
feedback
emotional intelligence EQ


5. What is the nature of conflict?
encoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
internal noise


6. How is verbal communication both a bridge and a barrier?
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
age - experiences - money - culture - education - religion


7. A listerner's response that tells a sender that the message is understood
tone - people skills - respecting others differently
decoding
talk too much about self - talk too little - interrupt others
feedback


8. Effective communication basics
self awareness
message
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships


9. Giving criticism

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10. Say something behind back
emotional intelligence EQ
interpersonal skills
cowardly agression
38%


11. Your conscious read of others thoughts and feelings
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
others awareness


12. Doing what needs to be done and doing it withou tbeing told
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative
decoding
tone - people skills - handshakes - eye contact - keeping everyone involved


13. Inspiring and influencing others - setting your actions as example - knowing where to go...
talk too much about self - talk too little - interrupt others
leadership
channel
verbal


14. Being on time
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
punctual


15. Putting up an emotional guard against negative opinion
tact
if you have to be right - you won't handle conflict well
direct agression
defensiveness


16. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison
external noise
location - timing - intensity - relationships


17. Harmonious and assertive tone
Concise
location - timing - intensity - relationships
frame of reference
agressive - nonassertive - assertive


18. Cardinal rule of conflict

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19. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
negative
talk too much about self - talk too little - interrupt others
discrimination


20. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
communication
Why?


21. Introducing a new person to a group
eye contact - extend hand first - offer firm but relaxed grip
communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self esteem


22. Communicating without the use of words
decoding
empathic listening: listening with a desire to understand
Quickest way to break up a conversation
non-verbal communication


23. _______________ criticism is presented in a way that can help you learn and grow.
constructive
verbal
etiquette
leadership


24. The medium that carries the message
channel
ethics
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


25. Which 2 guidelines for listening would you choose to incorporate more into your listening?
direct agression
ethics
professionalism
be quick to listen and slow to speak - listen to understand


26. Showing people they are important to you
stereotype
eye contact - handshake - proper intro - respect - include all
be quick to listen and slow to speak - listen to understand
self esteem


27. Receiving criticism

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28. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
self concept
indirect communication


29. Making introductions
others awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


30. Proper handshake
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Concise
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation


31. Communicating with words
verbal
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression
non-verbal communication


32. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
tone - people skills - respecting others differently
piece of information
emotional intelligence EQ


33. 4 types of love in the greek language
38%
encoding
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you


34. Having good manners in your dealing with people.
etiquette
feedback
encoding
message


35. A struggle between 2 or more people
conflict
eye contact - handshake - proper intro - respect - include all
mediation
if you have to be right - you won't handle conflict well


36. What % of communication is paralanguage?
verbal
38%
language is subjective
etiquette


37. What question helps you be more aware?
Why?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone


38. A group of people from different departments or areas working together.
internal noise
cross-functional team
tone - people skills - respecting others differently
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


39. The intended meaning of the communication sent
tone - people skills - respecting others differently
message
Complete
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


40. An oversimplified and distorted belief about a person or group
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills
stereotype
Clear


41. Following a strict code of conduct or standard of values
Why?
handshake - eye contact - introduction - stopping own conversation
integrity
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


42. The principles of conduct that govern a group or society
ethics
constructive
talk too much about self - talk too little - interrupt others
verbal


43. Nonassertive

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44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
ethics
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


45. Interrupting others
leadership
if you have to be right - you won't handle conflict well
Quickest way to break up a conversation
punctual


46. Basics of tact and courtesy
tone - people skills - respecting others differently
clear - complete - concise - considerate
accountability .
self concept


47. Stress key words - not confusing or complicated
Clear
reflected appraisal
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


48. We compare our weaknesses with others strengths (causes inferiority)
emotional intelligence EQ
direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
if you have to be right - you won't handle conflict well


49. Criticism expressed in a way that threatens the other person (retaliate)
constructive
non-assertion
direct agression
channel


50. ABCs for giving directions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
professionalism
language is symbolic
clear - complete - concise - considerate