Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What question helps you be more aware?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
piece of information
cross-functional team
Why?

2. What are the guidelines for listening?

3. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
interpersonal skills
tact
self concept
reflected appraisal and direct comparison

4. What is the nature of conflict?
age - experiences - money - culture - education - religion
cross-functional team
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

5. Awareness of others perceptions of yourself
agressive - nonassertive - assertive
ability to read others perceptions of you
message
Complete

6. Associated meaning
emotional intelligence EQ
self-discipline (control)
connotation
integrity

7. What nonverbal symbols are best at communicating?
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise
if you have to be right - you won't handle conflict well

8. Your conscious read of others thoughts and feelings
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
if you have to be right - you won't handle conflict well
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

9. 3 approaches of tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive

10. Receiving criticism

11. How conscious you are of your own motivations - thoughts - and feelings
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

12. Give whole story - don't leave out info
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Clear
Complete
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
eye contact - extend hand first - offer firm but relaxed grip
punctual
team
communication

14. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
reflected appraisal
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

15. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cowardly agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
communication

16. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Concise
interpersonal skills
defensiveness

17. How is our self concept developed?
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

18. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
negative
clean up
clear - complete - concise - considerate

19. A struggle between 2 or more people
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
conflict
cross-functional team

20. Stress key words - not confusing or complicated
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Clear
reflected appraisal and direct comparison

21. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics

22. The intended meaning of the communication sent
constructive
if you have to be right - you won't handle conflict well
message
professionalism

23. Evaluations of self worth (how you feel about these qualities)
reflected appraisal
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self esteem
indirect communication

24. Doing what needs to be done and doing it withou tbeing told
encoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
initiative
self concept

25. Handling problems and criticism gracefully and maturely
professionalism
mediation
direct agression
others awareness

26. What % of communication is language?
7%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
leadership

27. Introducing a new person to a group
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination

28. The unwillingness to express thoughts and feelings in a conflict (you run)
leadership
non-assertion
self-discipline (control)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

29. Steps to good professional communication
agressive - nonassertive - assertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
handshake - eye contact - introduction - stopping own conversation
ethics

30. Following a strict code of conduct or standard of values
Clear
integrity
reflected appraisal and direct comparison
Concise

31. Background of communication that influences how people interpret the message
worry about location - timing - tone
ethics
frame of reference
55%

32. Not constructive or helpful
feedback
negative
channel
leadership

33. A listerner's response that tells a sender that the message is understood
leadership
noise
feedback
constructive

34. It takes a lot longer to _____ a relational mess then it does to prevent one
cowardly agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
age - experiences - money - culture - education - religion

35. Hunger
38%
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tact

36. Considerate
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

37. A group of people from different departments or areas working together.
constructive
direct agression
cross-functional team
mediation

38. Your message expresses thoughts and feelings clearly and directly w/o making judgements
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

39. Willingness to take credit and blame for actions
piece of information
external noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
accountability .

40. Factors that shape our frame of reference
accountability .
Complete
age - experiences - money - culture - education - religion
emotional intelligence EQ

41. Communicating without the use of words
interpersonal skills
non-verbal communication
accountability .
mediation

42. Conversation killers
professionalism
worry about location - timing - tone
others awareness
talk too much about self - talk too little - interrupt others

43. What are the 3 parts to the 'I Statement?'
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tone - people skills - handshakes - eye contact - keeping everyone involved
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

44. The principles of conduct that govern a group or society
negative
connotation
ethics
direct agression

45. Interrupting others
Complete
Quickest way to break up a conversation
cowardly agression
eye contact - handshake - proper intro - respect - include all

46. We compare our weaknesses with others strengths (causes inferiority)
professionalism
direct comparison
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

47. A ________________ can be the difference between understanding and not
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive
piece of information
discrimination

48. Your ability to understand and manage your own emotions and be sensitive to others emotions
age - experiences - money - culture - education - religion
emotional intelligence EQ
tone - people skills - respecting others differently
connotation

49. The symbol reflects our understanding (we see a chair we know its a chair)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is symbolic
empathic listening: listening with a desire to understand
stereotype

50. Proper handshake
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
7%
self concept