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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
tone - people skills - handshakes - eye contact - keeping everyone involved
mediation
cross-functional team
communication

2. Having good manners in your dealing with people.
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
etiquette

3. Handling problems and criticism gracefully and maturely
talk too much about self - talk too little - interrupt others
professionalism
cowardly agression
agressive - nonassertive - assertive

4. Communicating without the use of words
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - respecting others differently
non-verbal communication

5. Self concept that reflects the way we believe others see us
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference
reflected appraisal
38%

6. Showing people they are important to you
location - timing - intensity - relationships
negative
eye contact - handshake - proper intro - respect - include all
discrimination

7. 3 approaches of tone
negative
Complete
connotation
agressive - nonassertive - assertive

8. Factors that shape EQ
clean up
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

9. Interrupting others
professionalism
others awareness
language is subjective
Quickest way to break up a conversation

10. Not constructive or helpful
feedback
negative
leadership
assertion

11. What nonverbal symbols are best at communicating?
Quickest way to break up a conversation
verbal
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

12. Being on time
punctual
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
verbal

13. The unwillingness to express thoughts and feelings in a conflict (you run)
tact
non-assertion
others awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion

14. Your conscious read of others thoughts and feelings
reflected appraisal
cross-functional team
55%
others awareness

15. Proper handshake
if you have to be right - you won't handle conflict well
38%
eye contact - extend hand first - offer firm but relaxed grip
ethics

16. What is the nature of conflict?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct comparison
language is subjective

17. What question helps you be more aware?
handshake - eye contact - introduction - stopping own conversation
self esteem
Why?
be quick to listen and slow to speak - listen to understand

18. How is our self concept developed?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal
reflected appraisal and direct comparison
Concise

19. A group of people from different departments or areas working together.
be quick to listen and slow to speak - listen to understand
negative
cross-functional team
Concise

20. Steps to good professional communication
frame of reference
handshake - eye contact - introduction - stopping own conversation
initiative
leadership

21. Cardinal rule of conflict

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22. Say something behind back
encoding
Concise
eye contact - extend hand first - offer firm but relaxed grip
cowardly agression

23. Anything that distracts
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
piece of information
channel

24. Considerate
self esteem
self-discipline (control)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone

25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
initiative
indirect communication
conflict

26. Training of oneself; correction or regulation of oneself for improvement
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .
self-discipline (control)
tone - people skills - respecting others differently

27. How conscious you are of your own motivations - thoughts - and feelings
team
empathic listening: listening with a desire to understand
etiquette
self awareness

28. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
accountability .
eye contact - handshake - proper intro - respect - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

29. Conversation killers
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation
direct comparison
talk too much about self - talk too little - interrupt others

30. Give whole story - don't leave out info
professionalism
55%
accountability .
Complete

31. Same words may be interpreted differently than you meant
language is subjective
frame of reference
tone - people skills - respecting others differently
interpersonal skills

32. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
etiquette
defensiveness
others awareness

33. Your ability to understand and manage your own emotions and be sensitive to others emotions
piece of information
cross-functional team
direct comparison
emotional intelligence EQ

34. Skills that promote relationships with other people.
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual
Concise

35. ABCs for giving directions
self awareness
non-verbal communication
clear - complete - concise - considerate
indirect communication

36. Giving criticism

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37. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

38. Harmonious and assertive tone
location - timing - intensity - relationships
7%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics

39. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic
stereotype
defensiveness

40. Making introductions
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently

41. The principles of conduct that govern a group or society
ability to read others perceptions of you
ethics
assertion
Quickest way to break up a conversation

42. What % of communication is nonverbal?
55%
constructive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison

43. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
emotional intelligence EQ
interpersonal skills
internal noise

44. Be brief and to the point
Concise
language is symbolic
cross-functional team
etiquette

45. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
leadership
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict

46. Putting message in sending form
direct comparison
constructive
encoding
Clear

47. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
punctual
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
piece of information

48. Hallway
external noise
assertion
be quick to listen and slow to speak - listen to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

49. Communicating with words
verbal
be quick to listen and slow to speak - listen to understand
clean up
piece of information

50. The medium that carries the message
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness
self concept

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People Skills

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