Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
clear - complete - concise - considerate
negative

2. Putting up an emotional guard against negative opinion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%
defensiveness
noise

3. It takes a lot longer to _____ a relational mess then it does to prevent one
interpersonal skills
clean up
conflict
Concise

4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ethics
discrimination
internal noise

5. What is the nature of conflict?
tone - people skills - handshakes - eye contact - keeping everyone involved
message
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

6. Having good manners in your dealing with people.
etiquette
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype

7. What are the 3 parts to the 'I Statement?'
decoding
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7%

8. Communicating without the use of words
cross-functional team
ability to read others perceptions of you
self concept
non-verbal communication

9. How is our self concept developed?
self awareness
reflected appraisal and direct comparison
Why?
tact

10. Be brief and to the point
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Concise
direct comparison

11. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
worry about location - timing - tone
self concept

12. The principles of conduct that govern a group or society
agressive - nonassertive - assertive
ethics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness

13. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
message

14. Cardinal rule of conflict

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15. What question helps you be more aware?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Why?
decoding
non-assertion - direct agression - cowards agression - indirect communication - assertion

16. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
clean up
punctual
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation

17. _______________ criticism is presented in a way that can help you learn and grow.
constructive
if you have to be right - you won't handle conflict well
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal

18. Putting message in sending form
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
initiative
encoding

19. Background of communication that influences how people interpret the message
Complete
frame of reference
language is subjective
constructive

20. What are the unhealthy listening patterns and habits?
location - timing - intensity - relationships
self-discipline (control)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation

21. Criticism expressed in a way that threatens the other person (retaliate)
38%
worry about location - timing - tone
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

22. How conscious you are of your own motivations - thoughts - and feelings
eye contact - handshake - proper intro - respect - include all
constructive
cross-functional team
self awareness

23. Willingness to take credit and blame for actions
empathic listening: listening with a desire to understand
accountability .
decoding
ability to read others perceptions of you

24. Proper handshake
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal
eye contact - extend hand first - offer firm but relaxed grip
constructive

25. Evaluations of self worth (how you feel about these qualities)
external noise
initiative
self esteem
talk too much about self - talk too little - interrupt others

26. Nonassertive

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27. A struggle between 2 or more people
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
if you have to be right - you won't handle conflict well
conflict

28. Introducing a new person to a group
reflected appraisal
connotation
noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

29. A group of people from different departments or areas working together.
age - experiences - money - culture - education - religion
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

30. Say something behind back
cowardly agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
direct comparison

31. What are the different kinds of intimacy?
message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
leadership

32. A ________________ can be the difference between understanding and not
language is symbolic
reflected appraisal and direct comparison
external noise
piece of information

33. What are the guidelines for listening?

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34. The ability to say and do things in a way that will not offend another person
tact
professionalism
decoding
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

35. An oversimplified and distorted belief about a person or group
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype
leadership

36. Receiving criticism

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37. Hunger
stereotype
direct agression
internal noise
feedback

38. What nonverbal symbols are best at communicating?
encoding
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up

39. Factors that shape EQ
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

40. Inspiring and influencing others - setting your actions as example - knowing where to go...
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
integrity
leadership
others awareness

41. The symbol reflects our understanding (we see a chair we know its a chair)
message
etiquette
Clear
language is symbolic

42. Which 2 guidelines for listening would you choose to incorporate more into your listening?
reflected appraisal
be quick to listen and slow to speak - listen to understand
negative
internal noise

43. Conversation killers
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
talk too much about self - talk too little - interrupt others
conflict

44. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
non-assertion
message
discrimination
communication

45. Give whole story - don't leave out info
ethics
Why?
team
Complete

46. Associated meaning
noise
professionalism
stereotype
connotation

47. Handling problems and criticism gracefully and maturely
indirect communication
others awareness
frame of reference
professionalism

48. Following a strict code of conduct or standard of values
integrity
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
piece of information
handshake - eye contact - introduction - stopping own conversation

49. What % of communication is language?
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
etiquette
7%

50. Self concept that reflects the way we believe others see us
others awareness
leadership
cowardly agression
reflected appraisal