Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Evaluations of self worth (how you feel about these qualities)
cross-functional team
38%
self esteem
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

2. Interrupting others
Quickest way to break up a conversation
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
professionalism

3. Factors that shape EQ
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clean up
self awareness

4. A ________________ can be the difference between understanding and not
defensiveness
piece of information
7%
connotation

5. _______________ criticism is presented in a way that can help you learn and grow.
constructive
leadership
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

6. What question helps you be more aware?
team
55%
tone - people skills - respecting others differently
Why?

7. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
punctual
mediation
empathic listening: listening with a desire to understand

8. What are the guidelines for listening?

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9. Giving criticism

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10. Doing what needs to be done and doing it withou tbeing told
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
initiative
verbal

11. Associated meaning
assertion
direct agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
connotation

12. How is our self concept developed?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal and direct comparison
mediation
conflict

13. What you're going through when you're trying to interpret
Clear
language is subjective
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding

14. Factors that shape our frame of reference
frame of reference
negative
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all

15. Putting up an emotional guard against negative opinion
55%
defensiveness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

16. What are the 3 codes used to express thoughts and feelings?
self esteem
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

17. Putting message in sending form
conflict
encoding
punctual
self-discipline (control)

18. A listerner's response that tells a sender that the message is understood
empathic listening: listening with a desire to understand
feedback
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
encoding

19. Harmonious and assertive tone
reflected appraisal
direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
location - timing - intensity - relationships

20. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team

21. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
leadership
tact
cross-functional team

22. Willingness to take credit and blame for actions
accountability .
channel
etiquette
language is subjective

23. What is the nature of conflict?
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

24. The medium that carries the message
non-assertion
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
initiative

25. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
self-discipline (control)
cross-functional team
piece of information
communication

26. Making introductions
38%
eye contact - extend hand first - offer firm but relaxed grip
team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

27. Not constructive or helpful
reflected appraisal
connotation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
negative

28. Basics of tact and courtesy
empathic listening: listening with a desire to understand
piece of information
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion

29. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
indirect communication
direct agression

30. Being on time
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
punctual
tone - people skills - handshakes - eye contact - keeping everyone involved

31. Your message expresses thoughts and feelings clearly and directly w/o making judgements
noise
tone - people skills - respecting others differently
punctual
assertion

32. What nonverbal symbols are best at communicating?
discrimination
handshake - eye contact - introduction - stopping own conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact

33. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Why?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
connotation

34. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
channel
message
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

35. Be brief and to the point
Concise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

36. What % of communication is language?
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
location - timing - intensity - relationships
tact

37. What are the unhealthy listening patterns and habits?
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

38. Introducing a new person to a group
noise
discrimination
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

39. What % of communication is nonverbal?
55%
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

40. Give whole story - don't leave out info
Complete
if you have to be right - you won't handle conflict well
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

41. The ability to say and do things in a way that will not offend another person
tact
if you have to be right - you won't handle conflict well
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
etiquette

42. A struggle between 2 or more people
conflict
ethics
tact
constructive

43. Proper handshake
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip

44. Handling problems and criticism gracefully and maturely
Quickest way to break up a conversation
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

45. 4 types of love in the greek language
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

46. Conversation killers
Complete
ability to read others perceptions of you
connotation
talk too much about self - talk too little - interrupt others

47. Skills that promote relationships with other people.
interpersonal skills
tact
38%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

48. Your conscious read of others thoughts and feelings
constructive
others awareness
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

49. Speak to issue w/o raising hostility (you help someone come to a conclusion)
communication
self awareness
indirect communication
integrity

50. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you