Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Give whole story - don't leave out info
self awareness
leadership
Complete
punctual

2. Willingness to take credit and blame for actions
discrimination
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
accountability .

3. A group of people from different departments or areas working together.
non-verbal communication
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cross-functional team

4. What % of communication is nonverbal?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism
55%
talk too much about self - talk too little - interrupt others

5. Evaluations of self worth (how you feel about these qualities)
leadership
piece of information
handshake - eye contact - introduction - stopping own conversation
self esteem

6. How is verbal communication both a bridge and a barrier?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

7. What % of communication is language?
7%
interpersonal skills
noise
clean up

8. Inspiring and influencing others - setting your actions as example - knowing where to go...
tact
leadership
agressive - nonassertive - assertive
indirect communication

9. Aggressive

10. Say something behind back
cowardly agression
channel
professionalism
eye contact - handshake - proper intro - respect - include all

11. How conscious you are of your own motivations - thoughts - and feelings
worry about location - timing - tone
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved
self awareness

12. Introducing a new person to a group
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

13. What are the 3 parts to the 'I Statement?'
language is symbolic
direct comparison
Quickest way to break up a conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

14. The medium that carries the message
stereotype
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others

15. What % of communication is paralanguage?
ability to read others perceptions of you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal
38%

16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
direct comparison
discrimination
clean up
reflected appraisal and direct comparison

17. Awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
self awareness
ability to read others perceptions of you

18. Having good manners in your dealing with people.
others awareness
cross-functional team
initiative
etiquette

19. Basics of tact and courtesy
indirect communication
tone - people skills - handshakes - eye contact - keeping everyone involved
tone - people skills - respecting others differently
integrity

20. Giving criticism

21. What are the guidelines for listening?

22. Skills that promote relationships with other people.
non-verbal communication
mediation
interpersonal skills
conflict

23. Communicating with words
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
if you have to be right - you won't handle conflict well
verbal

24. A struggle between 2 or more people
conflict
non-assertion
internal noise
encoding

25. The unwillingness to express thoughts and feelings in a conflict (you run)
language is symbolic
message
non-assertion
empathic listening: listening with a desire to understand

26. Handling problems and criticism gracefully and maturely
talk too much about self - talk too little - interrupt others
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
professionalism

27. The symbol reflects our understanding (we see a chair we know its a chair)
indirect communication
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
language is symbolic

28. Same words may be interpreted differently than you meant
language is subjective
talk too much about self - talk too little - interrupt others
Concise
punctual

29. What question helps you be more aware?
integrity
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone

30. Being on time
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
38%
punctual
integrity

31. The ability to say and do things in a way that will not offend another person
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is symbolic
tact

32. What is the nature of conflict?
ability to read others perceptions of you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion - direct agression - cowards agression - indirect communication - assertion
be quick to listen and slow to speak - listen to understand

33. Communicating without the use of words
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
if you have to be right - you won't handle conflict well
non-verbal communication

34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
mediation
assertion
clean up

35. What is the healthy listening habit?
self-discipline (control)
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ethics

36. The principles of conduct that govern a group or society
accountability .
clear - complete - concise - considerate
external noise
ethics

37. A listerner's response that tells a sender that the message is understood
feedback
leadership
internal noise
agressive - nonassertive - assertive

38. Harmonious and assertive tone
ethics
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
verbal

39. Self concept that reflects the way we believe others see us
age - experiences - money - culture - education - religion
clean up
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal

40. _______________ criticism is presented in a way that can help you learn and grow.
if you have to be right - you won't handle conflict well
clean up
handshake - eye contact - introduction - stopping own conversation
constructive

41. Hunger
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ethics
internal noise

42. Conversation killers
language is symbolic
talk too much about self - talk too little - interrupt others
clean up
conflict

43. Your conscious read of others thoughts and feelings
7%
others awareness
language is subjective
initiative

44. Factors that shape our frame of reference
encoding
connotation
communication
age - experiences - money - culture - education - religion

45. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
punctual
tone - people skills - handshakes - eye contact - keeping everyone involved
self concept
talk too much about self - talk too little - interrupt others

46. Not constructive or helpful
self awareness
negative
etiquette
accountability .

47. Stress key words - not confusing or complicated
initiative
language is subjective
Clear
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

48. Proper handshake
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip
ability to read others perceptions of you
stereotype

49. What are the unhealthy listening patterns and habits?
be quick to listen and slow to speak - listen to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip

50. Be brief and to the point
Concise
interpersonal skills
assertion
reflected appraisal and direct comparison