Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 3 approaches of tone
55%
Clear
agressive - nonassertive - assertive
verbal

2. Your conscious read of others thoughts and feelings
constructive
others awareness
conflict
direct agression

3. Cardinal rule of conflict

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4. Following a strict code of conduct or standard of values
others awareness
38%
tone - people skills - handshakes - eye contact - keeping everyone involved
integrity

5. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
be quick to listen and slow to speak - listen to understand
eye contact - handshake - proper intro - respect - include all
Quickest way to break up a conversation

6. Steps to good professional communication
non-verbal communication
non-assertion
Clear
handshake - eye contact - introduction - stopping own conversation

7. What are the different kinds of intimacy?
eye contact - extend hand first - offer firm but relaxed grip
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
others awareness

8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
stereotype
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
communication
Concise

9. Evaluations of self worth (how you feel about these qualities)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
ethics

10. Associated meaning
emotional intelligence EQ
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation

11. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
if you have to be right - you won't handle conflict well
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

12. Conversation killers
Concise
reflected appraisal and direct comparison
Complete
talk too much about self - talk too little - interrupt others

13. Criticism expressed in a way that threatens the other person (retaliate)
external noise
direct agression
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

14. The principles of conduct that govern a group or society
ethics
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression
accountability .

15. Introducing a new person to a group
Quickest way to break up a conversation
empathic listening: listening with a desire to understand
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

16. Nonassertive

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17. Giving criticism

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18. The ability to say and do things in a way that will not offend another person
tact
punctual
direct agression
agressive - nonassertive - assertive

19. A struggle between 2 or more people
indirect communication
self-discipline (control)
etiquette
conflict

20. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
defensiveness
eye contact - handshake - proper intro - respect - include all
encoding

21. Being on time
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
etiquette
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

22. What you're going through when you're trying to interpret
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
leadership
decoding

23. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
indirect communication
worry about location - timing - tone
language is symbolic

24. Communicating without the use of words
55%
conflict
verbal
non-verbal communication

25. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
ethics
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

26. _______________ criticism is presented in a way that can help you learn and grow.
constructive
verbal
Clear
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

27. Self concept that reflects the way we believe others see us
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal
integrity

28. An oversimplified and distorted belief about a person or group
7%
emotional intelligence EQ
Clear
stereotype

29. What is the nature of conflict?
agressive - nonassertive - assertive
leadership
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

30. What % of communication is language?
etiquette
self esteem
7%
empathic listening: listening with a desire to understand

31. Making introductions
reflected appraisal
constructive
if you have to be right - you won't handle conflict well
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

32. It takes a lot longer to _____ a relational mess then it does to prevent one
noise
direct comparison
self esteem
clean up

33. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
external noise
communication
self-discipline (control)

34. Communicating with words
internal noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
verbal
age - experiences - money - culture - education - religion

35. Receiving criticism

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36. Considerate
handshake - eye contact - introduction - stopping own conversation
worry about location - timing - tone
Why?
age - experiences - money - culture - education - religion

37. Putting up an emotional guard against negative opinion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness
negative
direct comparison

38. Doing what needs to be done and doing it withou tbeing told
constructive
emotional intelligence EQ
initiative
others awareness

39. What % of communication is paralanguage?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative
tone - people skills - respecting others differently
38%

40. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
stereotype

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%
team
be quick to listen and slow to speak - listen to understand

42. What is the healthy listening habit?
interpersonal skills
empathic listening: listening with a desire to understand
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. Effective communication basics
7%
connotation
direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved

44. Give whole story - don't leave out info
communication
decoding
ethics
Complete

45. Hunger
internal noise
non-verbal communication
ethics
Why?

46. Inspiring and influencing others - setting your actions as example - knowing where to go...
piece of information
leadership
ability to read others perceptions of you
non-assertion

47. Factors that shape EQ
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Clear

48. The intended meaning of the communication sent
clean up
eye contact - handshake - proper intro - respect - include all
message
stereotype

49. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness
be quick to listen and slow to speak - listen to understand
self concept

50. Your message expresses thoughts and feelings clearly and directly w/o making judgements
external noise
others awareness
reflected appraisal and direct comparison
assertion