Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Nonassertive

2. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
clean up
team

3. The symbol reflects our understanding (we see a chair we know its a chair)
mediation
language is symbolic
cross-functional team
eye contact - handshake - proper intro - respect - include all

4. What % of communication is language?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
7%

5. Give whole story - don't leave out info
others awareness
non-assertion
Complete
55%

6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self-discipline (control)
cross-functional team
talk too much about self - talk too little - interrupt others
indirect communication

7. Communicating without the use of words
conflict
non-verbal communication
professionalism
noise

8. Following a strict code of conduct or standard of values
7%
noise
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved

9. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

10. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
Concise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is symbolic

11. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
noise
55%
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation

12. Giving criticism

13. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
self concept
self awareness
decoding

14. Skills that promote relationships with other people.
interpersonal skills
non-assertion - direct agression - cowards agression - indirect communication - assertion
message
frame of reference

15. The ability to say and do things in a way that will not offend another person
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tact
agressive - nonassertive - assertive
if you have to be right - you won't handle conflict well

16. The medium that carries the message
indirect communication
Why?
channel
agressive - nonassertive - assertive

17. A listerner's response that tells a sender that the message is understood
frame of reference
message
ethics
feedback

18. Harmonious and assertive tone
location - timing - intensity - relationships
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
7%

19. Having good manners in your dealing with people.
piece of information
defensiveness
etiquette
professionalism

20. Background of communication that influences how people interpret the message
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

21. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete

22. Interrupting others
mediation
Quickest way to break up a conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
agressive - nonassertive - assertive

23. Putting up an emotional guard against negative opinion
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
defensiveness
language is subjective

24. A struggle between 2 or more people
emotional intelligence EQ
eye contact - handshake - proper intro - respect - include all
conflict
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

25. The intended meaning of the communication sent
message
ethics
self-discipline (control)
55%

26. Handling problems and criticism gracefully and maturely
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism
handshake - eye contact - introduction - stopping own conversation

27. Aggressive

28. Not constructive or helpful
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
be quick to listen and slow to speak - listen to understand
negative

29. What question helps you be more aware?
language is subjective
ability to read others perceptions of you
agressive - nonassertive - assertive
Why?

30. Putting message in sending form
channel
encoding
accountability .
noise

31. Conversation killers
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
talk too much about self - talk too little - interrupt others
Why?
message

32. What is the healthy listening habit?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
frame of reference

33. What are the different kinds of intimacy?
Concise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
be quick to listen and slow to speak - listen to understand
tone - people skills - respecting others differently

34. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
Concise
integrity
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

35. Receiving criticism

36. _______________ criticism is presented in a way that can help you learn and grow.
professionalism
feedback
mediation
constructive

37. Self concept that reflects the way we believe others see us
channel
reflected appraisal
stereotype
accountability .

38. ABCs for giving directions
mediation
clear - complete - concise - considerate
internal noise
defensiveness

39. What % of communication is nonverbal?
message
eye contact - extend hand first - offer firm but relaxed grip
55%
conflict

40. What are the different styles for handling conflict?
feedback
team
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

41. It takes a lot longer to _____ a relational mess then it does to prevent one
be quick to listen and slow to speak - listen to understand
verbal
clean up
cowardly agression

42. Being on time
punctual
interpersonal skills
verbal
agressive - nonassertive - assertive

43. Introducing a new person to a group
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication

44. Your ability to understand and manage your own emotions and be sensitive to others emotions
accountability .
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
emotional intelligence EQ

45. Anything that distracts
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
noise

46. Cardinal rule of conflict

47. What nonverbal symbols are best at communicating?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
constructive
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

48. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal
non-verbal communication

49. Say something behind back
Clear
initiative
cowardly agression
handshake - eye contact - introduction - stopping own conversation

50. Inspiring and influencing others - setting your actions as example - knowing where to go...
if you have to be right - you won't handle conflict well
reflected appraisal
leadership
ethics