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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 3 parts to the 'I Statement?'
reflected appraisal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
connotation
team
reflected appraisal
discrimination
3. What is the healthy listening habit?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
initiative
empathic listening: listening with a desire to understand
language is symbolic
4. 4 types of love in the greek language
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal
38%
5. Proper handshake
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
interpersonal skills
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
6. We compare our weaknesses with others strengths (causes inferiority)
non-assertion - direct agression - cowards agression - indirect communication - assertion
Quickest way to break up a conversation
direct comparison
initiative
7. Criticism expressed in a way that threatens the other person (retaliate)
internal noise
direct agression
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
8. What are the different kinds of intimacy?
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
9. Say something behind back
language is subjective
cowardly agression
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
10. Harmonious and assertive tone
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
non-verbal communication
Clear
11. What % of communication is paralanguage?
location - timing - intensity - relationships
others awareness
38%
decoding
12. Putting message in sending form
encoding
reflected appraisal
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
language is subjective
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
14. Background of communication that influences how people interpret the message
language is subjective
frame of reference
self concept
non-verbal communication
15. Receiving criticism
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16. Speak to issue w/o raising hostility (you help someone come to a conclusion)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
7%
indirect communication
17. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
18. An oversimplified and distorted belief about a person or group
stereotype
leadership
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
19. What is the nature of conflict?
stereotype
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
20. Associated meaning
clean up
connotation
agressive - nonassertive - assertive
eye contact - handshake - proper intro - respect - include all
21. Willingness to take credit and blame for actions
accountability .
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - handshakes - eye contact - keeping everyone involved
internal noise
22. Be brief and to the point
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Concise
connotation
be quick to listen and slow to speak - listen to understand
23. Being on time
self awareness
punctual
be quick to listen and slow to speak - listen to understand
clear - complete - concise - considerate
24. Effective communication basics
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
external noise
self awareness
25. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem
mediation
others awareness
26. How is verbal communication both a bridge and a barrier?
agressive - nonassertive - assertive
defensiveness
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
27. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
direct comparison
28. 3 approaches of tone
frame of reference
others awareness
direct agression
agressive - nonassertive - assertive
29. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
clean up
verbal
empathic listening: listening with a desire to understand
30. What are the different styles for handling conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
7%
non-assertion - direct agression - cowards agression - indirect communication - assertion
eye contact - handshake - proper intro - respect - include all
31. What % of communication is nonverbal?
conflict
punctual
decoding
55%
32. What question helps you be more aware?
cross-functional team
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion
Why?
33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
accountability .
self concept
reflected appraisal and direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
34. Considerate
communication
worry about location - timing - tone
feedback
frame of reference
35. Cardinal rule of conflict
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36. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
constructive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
37. What you're going through when you're trying to interpret
decoding
external noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
38. Having good manners in your dealing with people.
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette
non-assertion
39. The unwillingness to express thoughts and feelings in a conflict (you run)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
assertion
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
40. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
be quick to listen and slow to speak - listen to understand
clear - complete - concise - considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
41. How is our self concept developed?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
42. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
defensiveness
ability to read others perceptions of you
Why?
43. Making introductions
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
44. Communicating without the use of words
non-verbal communication
language is subjective
mediation
tact
45. Basics of tact and courtesy
interpersonal skills
ethics
direct agression
tone - people skills - respecting others differently
46. Evaluations of self worth (how you feel about these qualities)
cowardly agression
Quickest way to break up a conversation
empathic listening: listening with a desire to understand
self esteem
47. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
talk too much about self - talk too little - interrupt others
cross-functional team
piece of information
48. Handling problems and criticism gracefully and maturely
self-discipline (control)
professionalism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clear - complete - concise - considerate
49. How conscious you are of your own motivations - thoughts - and feelings
interpersonal skills
self-discipline (control)
worry about location - timing - tone
self awareness
50. Doing what needs to be done and doing it withou tbeing told
initiative
7%
etiquette
reflected appraisal