SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
non-assertion
initiative
2. Your message expresses thoughts and feelings clearly and directly w/o making judgements
reflected appraisal and direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
connotation
assertion
3. Communicating with words
team
language is subjective
tact
verbal
4. The principles of conduct that govern a group or society
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
negative
ethics
5. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. Putting message in sending form
frame of reference
encoding
ethics
constructive
7. An oversimplified and distorted belief about a person or group
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
location - timing - intensity - relationships
8. A listerner's response that tells a sender that the message is understood
accountability .
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
encoding
feedback
9. What are the different styles for handling conflict?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal
interpersonal skills
10. Which 2 guidelines for listening would you choose to incorporate more into your listening?
ability to read others perceptions of you
others awareness
verbal
be quick to listen and slow to speak - listen to understand
11. Effective communication basics
age - experiences - money - culture - education - religion
interpersonal skills
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
12. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
emotional intelligence EQ
age - experiences - money - culture - education - religion
ability to read others perceptions of you
13. What are the guidelines for listening?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
14. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
initiative
message
15. Following a strict code of conduct or standard of values
piece of information
integrity
empathic listening: listening with a desire to understand
Complete
16. What % of communication is language?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
7%
tone - people skills - respecting others differently
encoding
17. How is our self concept developed?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
feedback
worry about location - timing - tone
18. Conversation killers
talk too much about self - talk too little - interrupt others
feedback
mediation
language is subjective
19. What is the healthy listening habit?
be quick to listen and slow to speak - listen to understand
leadership
self-discipline (control)
empathic listening: listening with a desire to understand
20. What are the 3 parts to the 'I Statement?'
discrimination
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
21. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self esteem
etiquette
indirect communication
internal noise
22. The symbol reflects our understanding (we see a chair we know its a chair)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
direct agression
language is symbolic
23. Not constructive or helpful
cowardly agression
negative
clear - complete - concise - considerate
mediation
24. Receiving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
25. A struggle between 2 or more people
conflict
direct agression
Concise
if you have to be right - you won't handle conflict well
26. The medium that carries the message
constructive
etiquette
reflected appraisal
channel
27. What are the unhealthy listening patterns and habits?
be quick to listen and slow to speak - listen to understand
7%
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
if you have to be right - you won't handle conflict well
non-verbal communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
communication
29. Give whole story - don't leave out info
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Complete
handshake - eye contact - introduction - stopping own conversation
30. Doing what needs to be done and doing it withou tbeing told
self awareness
initiative
integrity
eye contact - handshake - proper intro - respect - include all
31. Awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
conflict
ability to read others perceptions of you
non-assertion - direct agression - cowards agression - indirect communication - assertion
32. What you're going through when you're trying to interpret
cross-functional team
decoding
language is subjective
professionalism
33. What % of communication is paralanguage?
Complete
38%
channel
age - experiences - money - culture - education - religion
34. Considerate
mediation
reflected appraisal and direct comparison
7%
worry about location - timing - tone
35. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is subjective
internal noise
36. The unwillingness to express thoughts and feelings in a conflict (you run)
ability to read others perceptions of you
frame of reference
channel
non-assertion
37. Factors that shape EQ
reflected appraisal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
worry about location - timing - tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38. Anything that distracts
eye contact - handshake - proper intro - respect - include all
connotation
self awareness
noise
39. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
7%
Concise
40. _______________ criticism is presented in a way that can help you learn and grow.
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
constructive
non-verbal communication
41. The intended meaning of the communication sent
verbal
message
Why?
tone - people skills - respecting others differently
42. Having good manners in your dealing with people.
team
etiquette
others awareness
self-discipline (control)
43. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
self concept
tone - people skills - respecting others differently
cowardly agression
44. Proper handshake
team
encoding
eye contact - extend hand first - offer firm but relaxed grip
internal noise
45. Steps to good professional communication
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
language is subjective
verbal
46. How is verbal communication both a bridge and a barrier?
mediation
clear - complete - concise - considerate
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
47. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
48. Handling problems and criticism gracefully and maturely
professionalism
Why?
internal noise
tact
49. Training of oneself; correction or regulation of oneself for improvement
team
self awareness
negative
self-discipline (control)
50. Putting up an emotional guard against negative opinion
defensiveness
ability to read others perceptions of you
self esteem
internal noise