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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How is verbal communication both a bridge and a barrier?
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand

2. Criticism expressed in a way that threatens the other person (retaliate)
self-discipline (control)
direct agression
agressive - nonassertive - assertive
clean up

3. Being on time
Why?
punctual
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
etiquette

4. Basics of tact and courtesy
tone - people skills - respecting others differently
if you have to be right - you won't handle conflict well
leadership
assertion

5. Not constructive or helpful
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative
mediation
piece of information

6. We compare our weaknesses with others strengths (causes inferiority)
empathic listening: listening with a desire to understand
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
leadership

7. Having good manners in your dealing with people.
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self awareness
mediation

8. Considerate
self esteem
leadership
worry about location - timing - tone
team

9. Give whole story - don't leave out info
cross-functional team
direct comparison
Complete
interpersonal skills

10. Putting up an emotional guard against negative opinion
others awareness
team
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

11. Associated meaning
connotation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clear - complete - concise - considerate

12. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
if you have to be right - you won't handle conflict well
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
clean up

13. Putting message in sending form
encoding
conflict
handshake - eye contact - introduction - stopping own conversation
connotation

14. Anything that distracts
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

15. What you're going through when you're trying to interpret
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

16. Say something behind back
negative
cowardly agression
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you

17. Your ability to understand and manage your own emotions and be sensitive to others emotions
non-verbal communication
emotional intelligence EQ
defensiveness
clean up

18. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
eye contact - extend hand first - offer firm but relaxed grip
defensiveness
cowardly agression

19. Awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
ability to read others perceptions of you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
talk too much about self - talk too little - interrupt others

20. How is our self concept developed?
leadership
feedback
direct comparison
reflected appraisal and direct comparison

21. Making introductions
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel
self esteem

22. What % of communication is language?
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
clean up
7%

23. Doing what needs to be done and doing it withou tbeing told
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

24. Be brief and to the point
eye contact - extend hand first - offer firm but relaxed grip
Concise
handshake - eye contact - introduction - stopping own conversation
piece of information

25. What is the nature of conflict?
self esteem
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

26. Receiving criticism

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27. What is the healthy listening habit?
language is symbolic
communication
empathic listening: listening with a desire to understand
channel

28. Same words may be interpreted differently than you meant
tone - people skills - respecting others differently
language is subjective
frame of reference
initiative

29. What are the different kinds of intimacy?
if you have to be right - you won't handle conflict well
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships

30. Harmonious and assertive tone
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
decoding
accountability .

31. The medium that carries the message
worry about location - timing - tone
be quick to listen and slow to speak - listen to understand
channel
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

32. The unwillingness to express thoughts and feelings in a conflict (you run)
etiquette
7%
if you have to be right - you won't handle conflict well
non-assertion

33. What % of communication is paralanguage?
language is symbolic
55%
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

34. Skills that promote relationships with other people.
noise
constructive
interpersonal skills
non-assertion - direct agression - cowards agression - indirect communication - assertion

35. Cardinal rule of conflict

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36. Self concept that reflects the way we believe others see us
integrity
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal

37. A struggle between 2 or more people
empathic listening: listening with a desire to understand
conflict
decoding
clean up

38. Stress key words - not confusing or complicated
accountability .
Clear
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Quickest way to break up a conversation

39. 3 approaches of tone
professionalism
initiative
agressive - nonassertive - assertive
self awareness

40. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
worry about location - timing - tone

41. It takes a lot longer to _____ a relational mess then it does to prevent one
talk too much about self - talk too little - interrupt others
clean up
stereotype
mediation

42. Communicating with words
direct comparison
negative
cowardly agression
verbal

43. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
non-assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

44. Proper handshake
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip

45. The ability to say and do things in a way that will not offend another person
eye contact - handshake - proper intro - respect - include all
initiative
Why?
tact

46. A listerner's response that tells a sender that the message is understood
feedback
verbal
Concise
mediation

47. What are the unhealthy listening patterns and habits?
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
mediation

48. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
external noise
direct agression

49. What question helps you be more aware?
Why?
tact
Complete
message

50. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
be quick to listen and slow to speak - listen to understand

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