People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A listerner's response that tells a sender that the message is understood
cross-functional team
reflected appraisal and direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
feedback


2. Effective communication basics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
tact
Why?


3. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Quickest way to break up a conversation
talk too much about self - talk too little - interrupt others
agressive - nonassertive - assertive
communication


4. Self concept that reflects the way we believe others see us
agressive - nonassertive - assertive
reflected appraisal
professionalism
eye contact - handshake - proper intro - respect - include all


5. Putting message in sending form
tact
team
encoding
etiquette


6. Nonassertive

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7. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
talk too much about self - talk too little - interrupt others
piece of information
initiative


8. Making introductions
direct comparison
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette


9. Harmonious and assertive tone
external noise
location - timing - intensity - relationships
empathic listening: listening with a desire to understand
initiative


10. Willingness to take credit and blame for actions
accountability .
message
internal noise
conflict


11. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you


12. Proper handshake
reflected appraisal
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip


13. Cardinal rule of conflict

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14. Putting up an emotional guard against negative opinion
clear - complete - concise - considerate
defensiveness
worry about location - timing - tone
leadership


15. What are the guidelines for listening?

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16. Giving criticism

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17. Receiving criticism

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18. Introducing a new person to a group
verbal
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


19. Inspiring and influencing others - setting your actions as example - knowing where to go...
direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
conflict
leadership


20. Evaluations of self worth (how you feel about these qualities)
self esteem
ability to read others perceptions of you
direct agression
Complete


21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Complete
discrimination
integrity
emotional intelligence EQ


22. What question helps you be more aware?
emotional intelligence EQ
language is subjective
Why?
self concept


23. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Why?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


24. ABCs for giving directions
clear - complete - concise - considerate
self concept
location - timing - intensity - relationships
tone - people skills - handshakes - eye contact - keeping everyone involved


25. Handling problems and criticism gracefully and maturely
professionalism
integrity
punctual
38%


26. Not constructive or helpful
leadership
others awareness
clean up
negative


27. Communicating with words
tact
verbal
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict


28. A ________________ can be the difference between understanding and not
self esteem
emotional intelligence EQ
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
piece of information


29. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Concise
if you have to be right - you won't handle conflict well
professionalism
team


30. Same words may be interpreted differently than you meant
defensiveness
language is subjective
be quick to listen and slow to speak - listen to understand
assertion


31. What is the healthy listening habit?
language is symbolic
empathic listening: listening with a desire to understand
ability to read others perceptions of you
agressive - nonassertive - assertive


32. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
team
decoding
ethics


33. What is the nature of conflict?
language is symbolic
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
connotation
interpersonal skills


34. What are the different styles for handling conflict?
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise


35. Showing people they are important to you
verbal
channel
direct comparison
eye contact - handshake - proper intro - respect - include all


36. Conversation killers
7%
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion - direct agression - cowards agression - indirect communication - assertion


37. A group of people from different departments or areas working together.
ethics
emotional intelligence EQ
constructive
cross-functional team


38. The principles of conduct that govern a group or society
connotation
55%
ethics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


39. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
channel
message
mediation


40. What % of communication is paralanguage?
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion


41. 4 types of love in the greek language
ability to read others perceptions of you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
cowardly agression


42. Doing what needs to be done and doing it withou tbeing told
noise
tone - people skills - respecting others differently
38%
initiative


43. Your conscious read of others thoughts and feelings
others awareness
location - timing - intensity - relationships
noise
encoding


44. Your ability to understand and manage your own emotions and be sensitive to others emotions
communication
emotional intelligence EQ
ethics
tone - people skills - handshakes - eye contact - keeping everyone involved


45. 3 approaches of tone
agressive - nonassertive - assertive
interpersonal skills
negative
stereotype


46. How is our self concept developed?
interpersonal skills
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison


47. Factors that shape our frame of reference
interpersonal skills
Clear
age - experiences - money - culture - education - religion
clean up


48. Hunger
internal noise
etiquette
clean up
self-discipline (control)


49. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self-discipline (control)
talk too much about self - talk too little - interrupt others
Why?
self concept


50. Considerate
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
leadership