Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
leadership
initiative
if you have to be right - you won't handle conflict well

2. What are the different styles for handling conflict?
professionalism
accountability .
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

3. Background of communication that influences how people interpret the message
interpersonal skills
ethics
etiquette
frame of reference

4. Harmonious and assertive tone
professionalism
etiquette
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships

5. _______________ criticism is presented in a way that can help you learn and grow.
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self esteem
direct agression
constructive

6. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Why?
interpersonal skills
initiative

7. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

8. The ability to say and do things in a way that will not offend another person
tact
defensiveness
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

9. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
if you have to be right - you won't handle conflict well
Clear
mediation
self-discipline (control)

10. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

11. Being on time
direct agression
punctual
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective

12. Speak to issue w/o raising hostility (you help someone come to a conclusion)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
empathic listening: listening with a desire to understand
indirect communication

13. Stress key words - not confusing or complicated
cross-functional team
Clear
38%
external noise

14. The symbol reflects our understanding (we see a chair we know its a chair)
Concise
language is symbolic
7%
external noise

15. What question helps you be more aware?
leadership
reflected appraisal and direct comparison
Why?
clear - complete - concise - considerate

16. A listerner's response that tells a sender that the message is understood
non-assertion
feedback
if you have to be right - you won't handle conflict well
cross-functional team

17. What is the nature of conflict?
cowardly agression
self awareness
defensiveness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

18. Same words may be interpreted differently than you meant
ability to read others perceptions of you
non-verbal communication
tone - people skills - respecting others differently
language is subjective

19. Skills that promote relationships with other people.
tone - people skills - respecting others differently
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation
interpersonal skills

20. ABCs for giving directions
reflected appraisal
language is subjective
leadership
clear - complete - concise - considerate

21. The medium that carries the message
channel
etiquette
language is subjective
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

22. Making introductions
noise
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

23. Not constructive or helpful
tact
negative
assertion
self awareness

24. Give whole story - don't leave out info
Complete
communication
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

25. Communicating with words
direct agression
verbal
clear - complete - concise - considerate
punctual

26. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

27. What are the 3 codes used to express thoughts and feelings?
communication
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive

28. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
clean up

29. An oversimplified and distorted belief about a person or group
stereotype
interpersonal skills
38%
discrimination

30. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
non-assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone

31. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

32. What % of communication is language?
piece of information
indirect communication
clear - complete - concise - considerate
7%

33. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
emotional intelligence EQ
punctual
tone - people skills - handshakes - eye contact - keeping everyone involved

34. What are the 3 parts to the 'I Statement?'
talk too much about self - talk too little - interrupt others
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
if you have to be right - you won't handle conflict well

35. Associated meaning
ethics
connotation
channel
language is subjective

36. Introducing a new person to a group
self esteem
punctual
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

37. Hunger
self esteem
internal noise
encoding
55%

38. Awareness of others perceptions of yourself
interpersonal skills
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)

39. Doing what needs to be done and doing it withou tbeing told
location - timing - intensity - relationships
initiative
Complete
55%

40. The principles of conduct that govern a group or society
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
ethics
conflict
age - experiences - money - culture - education - religion

41. Your ability to understand and manage your own emotions and be sensitive to others emotions
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
emotional intelligence EQ

42. The intended meaning of the communication sent
message
if you have to be right - you won't handle conflict well
direct comparison
decoding

43. How is verbal communication both a bridge and a barrier?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%
self esteem

44. Handling problems and criticism gracefully and maturely
professionalism
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
mediation

45. What are the unhealthy listening patterns and habits?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

46. What are the different kinds of intimacy?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
connotation
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

47. What is the healthy listening habit?
cowardly agression
self-discipline (control)
discrimination
empathic listening: listening with a desire to understand

48. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

49. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
direct agression
conflict
communication
professionalism

50. Showing people they are important to you
negative
if you have to be right - you won't handle conflict well
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - handshake - proper intro - respect - include all