Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Anything that distracts
decoding
non-assertion - direct agression - cowards agression - indirect communication - assertion
noise
communication

2. Following a strict code of conduct or standard of values
tone - people skills - handshakes - eye contact - keeping everyone involved
integrity
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - extend hand first - offer firm but relaxed grip
language is subjective

4. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
message
clean up
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

5. Training of oneself; correction or regulation of oneself for improvement
location - timing - intensity - relationships
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)

6. Aggressive

7. Awareness of others perceptions of yourself
ability to read others perceptions of you
noise
message
talk too much about self - talk too little - interrupt others

8. Considerate
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

9. Factors that shape our frame of reference
worry about location - timing - tone
age - experiences - money - culture - education - religion
emotional intelligence EQ
clear - complete - concise - considerate

10. Associated meaning
connotation
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
others awareness

11. _______________ criticism is presented in a way that can help you learn and grow.
38%
defensiveness
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive

12. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
language is symbolic
communication

13. Handling problems and criticism gracefully and maturely
stereotype
non-verbal communication
professionalism
agressive - nonassertive - assertive

14. Conversation killers
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
connotation
talk too much about self - talk too little - interrupt others

15. What % of communication is nonverbal?
agressive - nonassertive - assertive
55%
decoding
Why?

16. What are the unhealthy listening patterns and habits?
if you have to be right - you won't handle conflict well
handshake - eye contact - introduction - stopping own conversation
reflected appraisal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

17. What are the 3 parts to the 'I Statement?'
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

18. Your conscious read of others thoughts and feelings
location - timing - intensity - relationships
others awareness
handshake - eye contact - introduction - stopping own conversation
connotation

19. Give whole story - don't leave out info
interpersonal skills
if you have to be right - you won't handle conflict well
Complete
message

20. Nonassertive

21. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self awareness
initiative
be quick to listen and slow to speak - listen to understand

22. A ________________ can be the difference between understanding and not
self-discipline (control)
others awareness
piece of information
reflected appraisal and direct comparison

23. What is the healthy listening habit?
team
empathic listening: listening with a desire to understand
others awareness
reflected appraisal and direct comparison

24. Proper handshake
others awareness
ethics
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships

25. Willingness to take credit and blame for actions
eye contact - extend hand first - offer firm but relaxed grip
accountability .
piece of information
assertion

26. Hallway
Clear
external noise
channel
eye contact - handshake - proper intro - respect - include all

27. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
be quick to listen and slow to speak - listen to understand
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

28. Communicating with words
self awareness
empathic listening: listening with a desire to understand
verbal
connotation

29. How is our self concept developed?
reflected appraisal and direct comparison
reflected appraisal
message
self-discipline (control)

30. Say something behind back
be quick to listen and slow to speak - listen to understand
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

31. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
noise
eye contact - extend hand first - offer firm but relaxed grip

32. 3 approaches of tone
non-verbal communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive

33. What are the different kinds of intimacy?
message
cowardly agression
frame of reference
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

34. Putting up an emotional guard against negative opinion
feedback
clean up
discrimination
defensiveness

35. Inspiring and influencing others - setting your actions as example - knowing where to go...
Clear
leadership
eye contact - handshake - proper intro - respect - include all
connotation

36. An oversimplified and distorted belief about a person or group
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

37. Showing people they are important to you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
Concise
eye contact - handshake - proper intro - respect - include all

38. Your ability to understand and manage your own emotions and be sensitive to others emotions
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ
defensiveness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

39. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
constructive
negative
self concept
etiquette

40. A struggle between 2 or more people
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
conflict
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
location - timing - intensity - relationships

41. Skills that promote relationships with other people.
interpersonal skills
internal noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual

42. The intended meaning of the communication sent
message
non-verbal communication
feedback
direct agression

43. How is verbal communication both a bridge and a barrier?
stereotype
cowardly agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
defensiveness

44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
if you have to be right - you won't handle conflict well
mediation
frame of reference
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

45. Doing what needs to be done and doing it withou tbeing told
initiative
ability to read others perceptions of you
age - experiences - money - culture - education - religion
decoding

46. Harmonious and assertive tone
external noise
location - timing - intensity - relationships
ability to read others perceptions of you
assertion

47. What nonverbal symbols are best at communicating?
handshake - eye contact - introduction - stopping own conversation
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

48. Be brief and to the point
ability to read others perceptions of you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
feedback
Concise

49. The medium that carries the message
channel
team
emotional intelligence EQ
accountability .

50. Basics of tact and courtesy
Quickest way to break up a conversation
conflict
leadership
tone - people skills - respecting others differently