Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _______________ criticism is presented in a way that can help you learn and grow.
language is subjective
encoding
discrimination
constructive

2. Your conscious read of others thoughts and feelings
professionalism
language is symbolic
piece of information
others awareness

3. Communicating with words
team
discrimination
verbal
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

4. What are the unhealthy listening patterns and habits?
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism

5. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well
reflected appraisal and direct comparison

6. Handling problems and criticism gracefully and maturely
professionalism
negative
mediation
communication

7. Giving criticism

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8. What % of communication is nonverbal?
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Clear
cross-functional team

9. What % of communication is paralanguage?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
be quick to listen and slow to speak - listen to understand
38%

10. Evaluations of self worth (how you feel about these qualities)
punctual
self esteem
talk too much about self - talk too little - interrupt others
ethics

11. The medium that carries the message
channel
negative
talk too much about self - talk too little - interrupt others
self awareness

12. The symbol reflects our understanding (we see a chair we know its a chair)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
direct comparison
professionalism

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
emotional intelligence EQ
integrity
internal noise
indirect communication

14. Doing what needs to be done and doing it withou tbeing told
initiative
language is symbolic
mediation
self-discipline (control)

15. Having good manners in your dealing with people.
etiquette
feedback
punctual
empathic listening: listening with a desire to understand

16. It takes a lot longer to _____ a relational mess then it does to prevent one
indirect communication
assertion
communication
clean up

17. A ________________ can be the difference between understanding and not
leadership
feedback
piece of information
assertion

18. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative
emotional intelligence EQ
cross-functional team

19. What is the healthy listening habit?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Concise
message
empathic listening: listening with a desire to understand

20. Steps to good professional communication
clean up
discrimination
handshake - eye contact - introduction - stopping own conversation
reflected appraisal

21. Cardinal rule of conflict

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22. A group of people from different departments or areas working together.
cross-functional team
be quick to listen and slow to speak - listen to understand
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic

23. The ability to say and do things in a way that will not offend another person
communication
talk too much about self - talk too little - interrupt others
reflected appraisal
tact

24. Factors that shape EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
integrity
Why?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

25. Basics of tact and courtesy
cowardly agression
channel
internal noise
tone - people skills - respecting others differently

26. What are the different styles for handling conflict?
decoding
team
non-assertion - direct agression - cowards agression - indirect communication - assertion
self awareness

27. Not constructive or helpful
non-verbal communication
clean up
Why?
negative

28. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
constructive
handshake - eye contact - introduction - stopping own conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

29. Self concept that reflects the way we believe others see us
location - timing - intensity - relationships
punctual
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal

30. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

31. Putting up an emotional guard against negative opinion
be quick to listen and slow to speak - listen to understand
assertion
self concept
defensiveness

32. 4 types of love in the greek language
eye contact - extend hand first - offer firm but relaxed grip
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

33. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Complete
self concept

34. 3 approaches of tone
self-discipline (control)
agressive - nonassertive - assertive
interpersonal skills
location - timing - intensity - relationships

35. The principles of conduct that govern a group or society
Concise
stereotype
professionalism
ethics

36. How is verbal communication both a bridge and a barrier?
decoding
tone - people skills - handshakes - eye contact - keeping everyone involved
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
indirect communication

37. Showing people they are important to you
cross-functional team
direct comparison
eye contact - handshake - proper intro - respect - include all
external noise

38. Training of oneself; correction or regulation of oneself for improvement
self esteem
channel
non-verbal communication
self-discipline (control)

39. Same words may be interpreted differently than you meant
feedback
language is subjective
tone - people skills - respecting others differently
constructive

40. Nonassertive

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41. Following a strict code of conduct or standard of values
indirect communication
integrity
cowardly agression
direct agression

42. Making introductions
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

43. A listerner's response that tells a sender that the message is understood
verbal
feedback
self awareness
noise

44. Considerate
agressive - nonassertive - assertive
team
constructive
worry about location - timing - tone

45. Receiving criticism

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46. Being on time
punctual
ability to read others perceptions of you
self-discipline (control)
others awareness

47. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
worry about location - timing - tone
integrity

48. The intended meaning of the communication sent
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
cross-functional team
7%

49. Conversation killers
others awareness
noise
talk too much about self - talk too little - interrupt others
accountability .

50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
reflected appraisal and direct comparison
reflected appraisal
conflict
team