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Test your basic knowledge |
People Skills
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ________________ can be the difference between understanding and not
Quickest way to break up a conversation
self awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information
2. Proper handshake
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
verbal
eye contact - extend hand first - offer firm but relaxed grip
Clear
3. What are the 3 parts to the 'I Statement?'
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cowardly agression
4. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
interpersonal skills
channel
leadership
5. Considerate
emotional intelligence EQ
encoding
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
6. Evaluations of self worth (how you feel about these qualities)
self esteem
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
7. What are the 3 codes used to express thoughts and feelings?
direct comparison
7%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Clear
8. The intended meaning of the communication sent
7%
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination
9. The symbol reflects our understanding (we see a chair we know its a chair)
professionalism
language is symbolic
indirect communication
clear - complete - concise - considerate
10. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Why?
discrimination
7%
Clear
11. Effective communication basics
punctual
tone - people skills - handshakes - eye contact - keeping everyone involved
connotation
noise
12. What are the different kinds of intimacy?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive
etiquette
13. Being on time
punctual
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
14. Self concept that reflects the way we believe others see us
Why?
accountability .
reflected appraisal
indirect communication
15. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tact
16. Cardinal rule of conflict
feedback
if you have to be right - you won't handle conflict well
non-verbal communication
Quickest way to break up a conversation
17. Factors that shape EQ
punctual
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
18. Willingness to take credit and blame for actions
frame of reference
Clear
accountability .
punctual
19. A group of people from different departments or areas working together.
integrity
cross-functional team
Complete
reflected appraisal
20. Same words may be interpreted differently than you meant
language is subjective
negative
Concise
eye contact - handshake - proper intro - respect - include all
21. Doing what needs to be done and doing it withou tbeing told
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
initiative
non-assertion
22. Hunger
communication
cowardly agression
internal noise
professionalism
23. Steps to good professional communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
7%
handshake - eye contact - introduction - stopping own conversation
24. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
mediation
non-verbal communication
non-assertion
25. What question helps you be more aware?
non-assertion
Why?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
feedback
26. Following a strict code of conduct or standard of values
self esteem
integrity
negative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
27. A listerner's response that tells a sender that the message is understood
feedback
handshake - eye contact - introduction - stopping own conversation
7%
Quickest way to break up a conversation
28. The medium that carries the message
Clear
7%
channel
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
29. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
professionalism
channel
self awareness
communication
30. Receiving criticism
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Concise
eye contact - extend hand first - offer firm but relaxed grip
message
31. An oversimplified and distorted belief about a person or group
stereotype
accountability .
defensiveness
location - timing - intensity - relationships
32. Your conscious read of others thoughts and feelings
stereotype
others awareness
mediation
message
33. ABCs for giving directions
emotional intelligence EQ
connotation
clear - complete - concise - considerate
indirect communication
34. What % of communication is language?
55%
professionalism
7%
ability to read others perceptions of you
35. Putting up an emotional guard against negative opinion
defensiveness
direct agression
noise
external noise
36. 3 approaches of tone
agressive - nonassertive - assertive
self concept
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
37. It takes a lot longer to _____ a relational mess then it does to prevent one
channel
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clean up
38. Making introductions
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
conflict
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
39. Not constructive or helpful
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
conflict
negative
constructive
40. The principles of conduct that govern a group or society
agressive - nonassertive - assertive
self concept
ethics
self esteem
41. What are the different styles for handling conflict?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
non-assertion - direct agression - cowards agression - indirect communication - assertion
42. The unwillingness to express thoughts and feelings in a conflict (you run)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
direct agression
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
43. Harmonious and assertive tone
self awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
cross-functional team
44. The ability to say and do things in a way that will not offend another person
etiquette
language is subjective
direct agression
tact
45. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ
connotation
46. Having good manners in your dealing with people.
frame of reference
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression
47. Your message expresses thoughts and feelings clearly and directly w/o making judgements
initiative
Why?
self awareness
assertion
48. _______________ criticism is presented in a way that can help you learn and grow.
non-assertion
self concept
age - experiences - money - culture - education - religion
constructive
49. How conscious you are of your own motivations - thoughts - and feelings
Quickest way to break up a conversation
non-assertion
self awareness
be quick to listen and slow to speak - listen to understand
50. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
message
direct comparison
initiative
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