SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Effective communication basics
language is symbolic
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
piece of information
2. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
3. What you're going through when you're trying to interpret
interpersonal skills
team
message
decoding
4. What are the 3 parts to the 'I Statement?'
Complete
handshake - eye contact - introduction - stopping own conversation
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
5. What are the unhealthy listening patterns and habits?
55%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
cowardly agression
6. 4 types of love in the greek language
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self awareness
7. Doing what needs to be done and doing it withou tbeing told
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative
self-discipline (control)
reflected appraisal
8. What % of communication is paralanguage?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
others awareness
38%
discrimination
9. The principles of conduct that govern a group or society
external noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics
emotional intelligence EQ
10. Same words may be interpreted differently than you meant
initiative
emotional intelligence EQ
self-discipline (control)
language is subjective
11. Communicating without the use of words
non-verbal communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
12. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-verbal communication
empathic listening: listening with a desire to understand
13. Giving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
14. Your conscious read of others thoughts and feelings
others awareness
indirect communication
channel
clean up
15. Criticism expressed in a way that threatens the other person (retaliate)
connotation
Complete
professionalism
direct agression
16. An oversimplified and distorted belief about a person or group
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
internal noise
55%
17. Say something behind back
ability to read others perceptions of you
cowardly agression
external noise
piece of information
18. A struggle between 2 or more people
cross-functional team
conflict
ethics
Concise
19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cowardly agression
38%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
communication
20. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
reflected appraisal
emotional intelligence EQ
21. The intended meaning of the communication sent
channel
message
if you have to be right - you won't handle conflict well
internal noise
22. Factors that shape EQ
worry about location - timing - tone
feedback
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
23. Putting up an emotional guard against negative opinion
defensiveness
decoding
ethics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
24. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
agressive - nonassertive - assertive
verbal
25. How is verbal communication both a bridge and a barrier?
internal noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
professionalism
Complete
assertion
clean up
27. Hallway
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison
self-discipline (control)
external noise
28. Nonassertive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
29. Introducing a new person to a group
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
tact
reflected appraisal and direct comparison
30. Willingness to take credit and blame for actions
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
communication
self awareness
31. Basics of tact and courtesy
others awareness
tone - people skills - respecting others differently
if you have to be right - you won't handle conflict well
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
32. A ________________ can be the difference between understanding and not
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
emotional intelligence EQ
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
33. Skills that promote relationships with other people.
interpersonal skills
55%
eye contact - handshake - proper intro - respect - include all
if you have to be right - you won't handle conflict well
34. Anything that distracts
piece of information
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
self awareness
35. Speak to issue w/o raising hostility (you help someone come to a conclusion)
communication
channel
age - experiences - money - culture - education - religion
indirect communication
36. Handling problems and criticism gracefully and maturely
connotation
professionalism
cowardly agression
empathic listening: listening with a desire to understand
37. Hunger
internal noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - handshake - proper intro - respect - include all
channel
38. A group of people from different departments or areas working together.
tact
cross-functional team
non-verbal communication
7%
39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
negative
mediation
7%
40. Communicating with words
empathic listening: listening with a desire to understand
eye contact - handshake - proper intro - respect - include all
verbal
accountability .
41. What are the different styles for handling conflict?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
message
non-assertion - direct agression - cowards agression - indirect communication - assertion
42. Considerate
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
talk too much about self - talk too little - interrupt others
43. Harmonious and assertive tone
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships
noise
Quickest way to break up a conversation
44. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
punctual
if you have to be right - you won't handle conflict well
45. What question helps you be more aware?
piece of information
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
message
Why?
46. Conversation killers
verbal
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip
decoding
47. The medium that carries the message
channel
7%
punctual
Concise
48. Evaluations of self worth (how you feel about these qualities)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem
ability to read others perceptions of you
Complete
49. Making introductions
negative
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison
50. Putting message in sending form
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
encoding
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests