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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Awareness of others perceptions of yourself
negative
ability to read others perceptions of you
cross-functional team
frame of reference

2. Anything that distracts
stereotype
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

3. It takes a lot longer to _____ a relational mess then it does to prevent one
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise
clean up

4. What are the different kinds of intimacy?
eye contact - extend hand first - offer firm but relaxed grip
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
Quickest way to break up a conversation

5. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal

6. The unwillingness to express thoughts and feelings in a conflict (you run)
Why?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
external noise
non-assertion

7. Basics of tact and courtesy
self esteem
tone - people skills - respecting others differently
indirect communication
language is subjective

8. Give whole story - don't leave out info
constructive
Complete
external noise
defensiveness

9. Evaluations of self worth (how you feel about these qualities)
integrity
self esteem
connotation
accountability .

10. Giving criticism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
self concept

11. Associated meaning
if you have to be right - you won't handle conflict well
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Quickest way to break up a conversation
connotation

12. We compare our weaknesses with others strengths (causes inferiority)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
direct comparison
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
age - experiences - money - culture - education - religion

13. The medium that carries the message
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
worry about location - timing - tone
channel
self awareness

14. The ability to say and do things in a way that will not offend another person
be quick to listen and slow to speak - listen to understand
self awareness
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

15. _______________ criticism is presented in a way that can help you learn and grow.
constructive
channel
leadership
self-discipline (control)

16. The symbol reflects our understanding (we see a chair we know its a chair)
defensiveness
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ability to read others perceptions of you

17. What are the different styles for handling conflict?
discrimination
tact
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion

18. Say something behind back
Concise
cowardly agression
integrity
emotional intelligence EQ

19. 4 types of love in the greek language
worry about location - timing - tone
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
empathic listening: listening with a desire to understand
direct agression

20. What are the guidelines for listening?
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

21. Having good manners in your dealing with people.
etiquette
direct agression
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved

22. Considerate
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
clear - complete - concise - considerate

23. Being on time
age - experiences - money - culture - education - religion
constructive
Quickest way to break up a conversation
punctual

24. What nonverbal symbols are best at communicating?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
if you have to be right - you won't handle conflict well
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. A ________________ can be the difference between understanding and not
clear - complete - concise - considerate
professionalism
piece of information
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

26. Cardinal rule of conflict
if you have to be right - you won't handle conflict well
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand

27. Communicating with words
55%
self esteem
verbal
initiative

28. Interrupting others
38%
Quickest way to break up a conversation
age - experiences - money - culture - education - religion
cowardly agression

29. Communicating without the use of words
clear - complete - concise - considerate
non-verbal communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
etiquette

30. An oversimplified and distorted belief about a person or group
empathic listening: listening with a desire to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
stereotype
noise

31. Hunger
reflected appraisal and direct comparison
channel
empathic listening: listening with a desire to understand
internal noise

32. A group of people from different departments or areas working together.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic
language is subjective
cross-functional team

33. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
indirect communication
negative
message

34. A listerner's response that tells a sender that the message is understood
etiquette
feedback
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

35. Showing people they are important to you
direct comparison
eye contact - handshake - proper intro - respect - include all
clean up
age - experiences - money - culture - education - religion

36. Willingness to take credit and blame for actions
cowardly agression
frame of reference
tone - people skills - respecting others differently
accountability .

37. What is the healthy listening habit?
encoding
empathic listening: listening with a desire to understand
Quickest way to break up a conversation
be quick to listen and slow to speak - listen to understand

38. Your ability to understand and manage your own emotions and be sensitive to others emotions
connotation
emotional intelligence EQ
conflict
Quickest way to break up a conversation

39. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
etiquette
Complete
clear - complete - concise - considerate

40. How conscious you are of your own motivations - thoughts - and feelings
self awareness
be quick to listen and slow to speak - listen to understand
7%
negative

41. Inspiring and influencing others - setting your actions as example - knowing where to go...
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback
frame of reference
leadership

42. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self concept

43. Be brief and to the point
if you have to be right - you won't handle conflict well
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team
Concise

44. Skills that promote relationships with other people.
others awareness
interpersonal skills
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved

45. Making introductions
tact
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
connotation

46. Your conscious read of others thoughts and feelings
55%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
others awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

47. Same words may be interpreted differently than you meant
Concise
non-verbal communication
language is subjective
tact

48. What you're going through when you're trying to interpret
reflected appraisal and direct comparison
decoding
others awareness
ethics

49. Factors that shape our frame of reference
indirect communication
discrimination
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip

50. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self esteem

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