Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Be brief and to the point






2. What % of communication is paralanguage?






3. Communicating with words






4. What are the different styles for handling conflict?






5. Putting message in sending form






6. Conversation killers






7. A ________________ can be the difference between understanding and not






8. Following a strict code of conduct or standard of values






9. Not constructive or helpful






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. Handling problems and criticism gracefully and maturely






12. Criticism expressed in a way that threatens the other person (retaliate)






13. Cardinal rule of conflict

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14. Awareness of others perceptions of yourself






15. Training of oneself; correction or regulation of oneself for improvement






16. Say something behind back






17. Same words may be interpreted differently than you meant






18. Evaluations of self worth (how you feel about these qualities)






19. We compare our weaknesses with others strengths (causes inferiority)






20. How is our self concept developed?






21. What is the nature of conflict?






22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






23. Proper handshake






24. _______________ criticism is presented in a way that can help you learn and grow.






25. What is the healthy listening habit?






26. Your ability to understand and manage your own emotions and be sensitive to others emotions






27. What % of communication is language?






28. What nonverbal symbols are best at communicating?






29. What are the 3 parts to the 'I Statement?'






30. Nonassertive

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31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






32. Considerate






33. Willingness to take credit and blame for actions






34. It takes a lot longer to _____ a relational mess then it does to prevent one






35. Basics of tact and courtesy






36. Receiving criticism

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37. Speak to issue w/o raising hostility (you help someone come to a conclusion)






38. Harmonious and assertive tone






39. Putting up an emotional guard against negative opinion






40. Making introductions






41. Factors that shape our frame of reference






42. What question helps you be more aware?






43. A group of people from different departments or areas working together.






44. The medium that carries the message






45. What % of communication is nonverbal?






46. Interrupting others






47. Effective communication basics






48. 4 types of love in the greek language






49. Hunger






50. Self concept that reflects the way we believe others see us