SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Be brief and to the point
cross-functional team
Concise
connotation
talk too much about self - talk too little - interrupt others
2. What % of communication is paralanguage?
location - timing - intensity - relationships
indirect communication
professionalism
38%
3. Communicating with words
mediation
feedback
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
verbal
4. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
handshake - eye contact - introduction - stopping own conversation
discrimination
5. Putting message in sending form
team
piece of information
encoding
channel
6. Conversation killers
self-discipline (control)
conflict
talk too much about self - talk too little - interrupt others
reflected appraisal and direct comparison
7. A ________________ can be the difference between understanding and not
ability to read others perceptions of you
non-verbal communication
decoding
piece of information
8. Following a strict code of conduct or standard of values
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
indirect communication
self awareness
integrity
9. Not constructive or helpful
cowardly agression
tone - people skills - respecting others differently
be quick to listen and slow to speak - listen to understand
negative
10. Which 2 guidelines for listening would you choose to incorporate more into your listening?
non-assertion
be quick to listen and slow to speak - listen to understand
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
11. Handling problems and criticism gracefully and maturely
eye contact - handshake - proper intro - respect - include all
professionalism
feedback
empathic listening: listening with a desire to understand
12. Criticism expressed in a way that threatens the other person (retaliate)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
direct agression
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
13. Cardinal rule of conflict
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
14. Awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
etiquette
15. Training of oneself; correction or regulation of oneself for improvement
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships
self-discipline (control)
external noise
16. Say something behind back
ability to read others perceptions of you
non-assertion
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
17. Same words may be interpreted differently than you meant
direct comparison
eye contact - handshake - proper intro - respect - include all
others awareness
language is subjective
18. Evaluations of self worth (how you feel about these qualities)
self esteem
be quick to listen and slow to speak - listen to understand
55%
ethics
19. We compare our weaknesses with others strengths (causes inferiority)
frame of reference
noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
20. How is our self concept developed?
Complete
reflected appraisal and direct comparison
others awareness
reflected appraisal
21. What is the nature of conflict?
reflected appraisal and direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
self-discipline (control)
ethics
23. Proper handshake
self-discipline (control)
language is subjective
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip
24. _______________ criticism is presented in a way that can help you learn and grow.
encoding
defensiveness
cowardly agression
constructive
25. What is the healthy listening habit?
channel
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
empathic listening: listening with a desire to understand
26. Your ability to understand and manage your own emotions and be sensitive to others emotions
negative
clean up
emotional intelligence EQ
language is subjective
27. What % of communication is language?
tone - people skills - respecting others differently
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
28. What nonverbal symbols are best at communicating?
negative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
55%
29. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
accountability .
piece of information
30. Nonassertive
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
stereotype
be quick to listen and slow to speak - listen to understand
32. Considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip
direct agression
33. Willingness to take credit and blame for actions
accountability .
others awareness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
channel
34. It takes a lot longer to _____ a relational mess then it does to prevent one
verbal
others awareness
clean up
location - timing - intensity - relationships
35. Basics of tact and courtesy
tone - people skills - respecting others differently
feedback
ethics
punctual
36. Receiving criticism
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
37. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stereotype
38. Harmonious and assertive tone
location - timing - intensity - relationships
negative
eye contact - handshake - proper intro - respect - include all
indirect communication
39. Putting up an emotional guard against negative opinion
defensiveness
direct agression
if you have to be right - you won't handle conflict well
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
40. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
indirect communication
41. Factors that shape our frame of reference
Why?
decoding
agressive - nonassertive - assertive
age - experiences - money - culture - education - religion
42. What question helps you be more aware?
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
leadership
43. A group of people from different departments or areas working together.
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
7%
tact
44. The medium that carries the message
channel
be quick to listen and slow to speak - listen to understand
communication
55%
45. What % of communication is nonverbal?
55%
clean up
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
46. Interrupting others
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion
message
Quickest way to break up a conversation
47. Effective communication basics
team
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
48. 4 types of love in the greek language
connotation
discrimination
initiative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
49. Hunger
reflected appraisal
7%
decoding
internal noise
50. Self concept that reflects the way we believe others see us
38%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
55%
reflected appraisal