Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How conscious you are of your own motivations - thoughts - and feelings






2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






3. Speak to issue w/o raising hostility (you help someone come to a conclusion)






4. How is verbal communication both a bridge and a barrier?






5. It takes a lot longer to _____ a relational mess then it does to prevent one






6. Harmonious and assertive tone






7. What are the guidelines for listening?


8. Anything that distracts






9. ABCs for giving directions






10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






11. Hallway






12. What nonverbal symbols are best at communicating?






13. Associated meaning






14. Factors that shape our frame of reference






15. Awareness of others perceptions of yourself






16. Receiving criticism


17. Criticism expressed in a way that threatens the other person (retaliate)






18. Handling problems and criticism gracefully and maturely






19. A ________________ can be the difference between understanding and not






20. An oversimplified and distorted belief about a person or group






21. Effective communication basics






22. Steps to good professional communication






23. Cardinal rule of conflict


24. Your conscious read of others thoughts and feelings






25. A listerner's response that tells a sender that the message is understood






26. Your message expresses thoughts and feelings clearly and directly w/o making judgements






27. Basics of tact and courtesy






28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






29. Hunger






30. What is the nature of conflict?






31. Factors that shape EQ






32. What are the different styles for handling conflict?






33. Say something behind back






34. Give whole story - don't leave out info






35. Giving criticism


36. Aggressive


37. Inspiring and influencing others - setting your actions as example - knowing where to go...






38. Making introductions






39. Training of oneself; correction or regulation of oneself for improvement






40. A struggle between 2 or more people






41. Skills that promote relationships with other people.






42. A group of people from different departments or areas working together.






43. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






44. What % of communication is language?






45. What % of communication is paralanguage?






46. Which 2 guidelines for listening would you choose to incorporate more into your listening?






47. Stress key words - not confusing or complicated






48. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






49. The ability to say and do things in a way that will not offend another person






50. Showing people they are important to you