Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 3 codes used to express thoughts and feelings?






2. Your message expresses thoughts and feelings clearly and directly w/o making judgements






3. Basics of tact and courtesy






4. Being on time






5. Communicating without the use of words






6. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






7. Doing what needs to be done and doing it withou tbeing told






8. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






9. Factors that shape our frame of reference






10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






11. Not constructive or helpful






12. Considerate






13. What is the nature of conflict?






14. Anything that distracts






15. Say something behind back






16. Inspiring and influencing others - setting your actions as example - knowing where to go...






17. ABCs for giving directions






18. Steps to good professional communication






19. Evaluations of self worth (how you feel about these qualities)






20. The intended meaning of the communication sent






21. Give whole story - don't leave out info






22. Factors that shape EQ






23. The symbol reflects our understanding (we see a chair we know its a chair)






24. Skills that promote relationships with other people.






25. What question helps you be more aware?






26. 3 approaches of tone






27. Introducing a new person to a group






28. An oversimplified and distorted belief about a person or group






29. The unwillingness to express thoughts and feelings in a conflict (you run)






30. What are the 3 parts to the 'I Statement?'






31. Communicating with words






32. Hunger






33. Giving criticism

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34. Effective communication basics






35. The ability to say and do things in a way that will not offend another person






36. The principles of conduct that govern a group or society






37. Criticism expressed in a way that threatens the other person (retaliate)






38. Cardinal rule of conflict

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39. Proper handshake






40. Making introductions






41. What are the unhealthy listening patterns and habits?






42. 4 types of love in the greek language






43. How is our self concept developed?






44. Aggressive

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45. Speak to issue w/o raising hostility (you help someone come to a conclusion)






46. How conscious you are of your own motivations - thoughts - and feelings






47. What are the guidelines for listening?

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48. _______________ criticism is presented in a way that can help you learn and grow.






49. Your ability to understand and manage your own emotions and be sensitive to others emotions






50. Awareness of others perceptions of yourself