Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Skills that promote relationships with other people.
reflected appraisal
conflict
communication
interpersonal skills

2. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
self esteem
stereotype
non-verbal communication

3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise

4. Making introductions
external noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. The intended meaning of the communication sent
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective
message
interpersonal skills

6. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Quickest way to break up a conversation
ethics
self esteem
team

7. Self concept that reflects the way we believe others see us
encoding
reflected appraisal
handshake - eye contact - introduction - stopping own conversation
7%

8. A listerner's response that tells a sender that the message is understood
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback
punctual

9. Your conscious read of others thoughts and feelings
ethics
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
others awareness

10. Nonassertive

11. Stress key words - not confusing or complicated
55%
empathic listening: listening with a desire to understand
self concept
Clear

12. Considerate
accountability .
worry about location - timing - tone
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

13. Which 2 guidelines for listening would you choose to incorporate more into your listening?
discrimination
be quick to listen and slow to speak - listen to understand
cowardly agression
negative

14. The ability to say and do things in a way that will not offend another person
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Concise
interpersonal skills

15. Same words may be interpreted differently than you meant
self concept
language is subjective
feedback
punctual

16. What is the nature of conflict?
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
mediation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

17. It takes a lot longer to _____ a relational mess then it does to prevent one
channel
reflected appraisal
clean up
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

18. An oversimplified and distorted belief about a person or group
leadership
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype

19. Interrupting others
Clear
Concise
channel
Quickest way to break up a conversation

20. Being on time
stereotype
punctual
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal

21. What you're going through when you're trying to interpret
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip
decoding
self esteem

22. Putting message in sending form
encoding
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
connotation

23. We compare our weaknesses with others strengths (causes inferiority)
interpersonal skills
language is subjective
direct comparison
others awareness

24. Doing what needs to be done and doing it withou tbeing told
non-verbal communication
initiative
38%
reflected appraisal and direct comparison

25. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ
communication

26. _______________ criticism is presented in a way that can help you learn and grow.
defensiveness
clean up
ability to read others perceptions of you
constructive

27. A struggle between 2 or more people
conflict
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ethics
clear - complete - concise - considerate

28. Communicating without the use of words
worry about location - timing - tone
Why?
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion

29. What are the 3 codes used to express thoughts and feelings?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .

30. Basics of tact and courtesy
frame of reference
if you have to be right - you won't handle conflict well
self awareness
tone - people skills - respecting others differently

31. Awareness of others perceptions of yourself
mediation
ability to read others perceptions of you
self concept
etiquette

32. What are the 3 parts to the 'I Statement?'
frame of reference
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

33. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
channel
discrimination

34. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
frame of reference

35. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
handshake - eye contact - introduction - stopping own conversation
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

36. What are the different styles for handling conflict?
integrity
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. What are the different kinds of intimacy?
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

38. Following a strict code of conduct or standard of values
55%
emotional intelligence EQ
accountability .
integrity

39. Evaluations of self worth (how you feel about these qualities)
self esteem
be quick to listen and slow to speak - listen to understand
integrity
others awareness

40. Not constructive or helpful
direct comparison
negative
communication
self esteem

41. 4 types of love in the greek language
Concise
tone - people skills - respecting others differently
initiative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

42. What are the unhealthy listening patterns and habits?
direct agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self esteem
defensiveness

43. Giving criticism

44. Receiving criticism

45. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
punctual
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

46. Handling problems and criticism gracefully and maturely
discrimination
professionalism
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

47. What nonverbal symbols are best at communicating?
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
reflected appraisal
clear - complete - concise - considerate

48. Criticism expressed in a way that threatens the other person (retaliate)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
direct agression
emotional intelligence EQ

49. A group of people from different departments or areas working together.
if you have to be right - you won't handle conflict well
cross-functional team
others awareness
self esteem

50. The medium that carries the message
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
channel