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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is language?
7%
handshake - eye contact - introduction - stopping own conversation
tact
etiquette
2. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
language is symbolic
assertion
language is subjective
3. _______________ criticism is presented in a way that can help you learn and grow.
be quick to listen and slow to speak - listen to understand
constructive
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
integrity
4. What are the guidelines for listening?
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5. A struggle between 2 or more people
feedback
team
conflict
piece of information
6. Hallway
team
assertion
direct agression
external noise
7. Factors that shape EQ
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
age - experiences - money - culture - education - religion
8. ABCs for giving directions
eye contact - extend hand first - offer firm but relaxed grip
clear - complete - concise - considerate
cross-functional team
connotation
9. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
cowardly agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
10. Interrupting others
conflict
internal noise
emotional intelligence EQ
Quickest way to break up a conversation
11. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
others awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
negative
12. Self concept that reflects the way we believe others see us
38%
team
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
13. How is our self concept developed?
defensiveness
reflected appraisal and direct comparison
others awareness
7%
14. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
interpersonal skills
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
15. Hunger
internal noise
conflict
Complete
punctual
16. Which 2 guidelines for listening would you choose to incorporate more into your listening?
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding
be quick to listen and slow to speak - listen to understand
17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
eye contact - handshake - proper intro - respect - include all
eye contact - extend hand first - offer firm but relaxed grip
direct agression
18. Cardinal rule of conflict
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19. What % of communication is nonverbal?
55%
self awareness
communication
piece of information
20. What % of communication is paralanguage?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
others awareness
be quick to listen and slow to speak - listen to understand
21. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
punctual
mediation
empathic listening: listening with a desire to understand
reflected appraisal
22. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
channel
self concept
agressive - nonassertive - assertive
23. Effective communication basics
team
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference
constructive
24. The symbol reflects our understanding (we see a chair we know its a chair)
constructive
noise
language is symbolic
clean up
25. Your conscious read of others thoughts and feelings
connotation
emotional intelligence EQ
agressive - nonassertive - assertive
others awareness
26. A group of people from different departments or areas working together.
cross-functional team
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
external noise
55%
27. Skills that promote relationships with other people.
talk too much about self - talk too little - interrupt others
direct comparison
interpersonal skills
non-verbal communication
28. The intended meaning of the communication sent
message
conflict
encoding
interpersonal skills
29. Give whole story - don't leave out info
eye contact - extend hand first - offer firm but relaxed grip
Complete
negative
others awareness
30. A listerner's response that tells a sender that the message is understood
team
feedback
location - timing - intensity - relationships
conflict
31. The principles of conduct that govern a group or society
communication
reflected appraisal and direct comparison
ethics
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
32. The medium that carries the message
channel
if you have to be right - you won't handle conflict well
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - extend hand first - offer firm but relaxed grip
33. What is the nature of conflict?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message
emotional intelligence EQ
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
34. It takes a lot longer to _____ a relational mess then it does to prevent one
external noise
clean up
frame of reference
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
35. Communicating with words
verbal
others awareness
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
36. What question helps you be more aware?
clear - complete - concise - considerate
language is subjective
frame of reference
Why?
37. Awareness of others perceptions of yourself
ability to read others perceptions of you
integrity
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Complete
38. Your message expresses thoughts and feelings clearly and directly w/o making judgements
message
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
age - experiences - money - culture - education - religion
assertion
39. Considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
handshake - eye contact - introduction - stopping own conversation
assertion
40. Following a strict code of conduct or standard of values
be quick to listen and slow to speak - listen to understand
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
integrity
41. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
age - experiences - money - culture - education - religion
self-discipline (control)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
42. Putting up an emotional guard against negative opinion
clear - complete - concise - considerate
negative
defensiveness
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
43. Your ability to understand and manage your own emotions and be sensitive to others emotions
self-discipline (control)
initiative
emotional intelligence EQ
direct agression
44. Say something behind back
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison
talk too much about self - talk too little - interrupt others
45. What are the different kinds of intimacy?
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - handshake - proper intro - respect - include all
direct agression
46. Associated meaning
location - timing - intensity - relationships
connotation
decoding
constructive
47. Giving criticism
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48. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently
feedback
handshake - eye contact - introduction - stopping own conversation
49. What nonverbal symbols are best at communicating?
self-discipline (control)
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
50. The ability to say and do things in a way that will not offend another person
direct comparison
tact
location - timing - intensity - relationships
cowardly agression