Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
Concise
Complete

2. Self concept that reflects the way we believe others see us
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
internal noise
reflected appraisal
agressive - nonassertive - assertive

3. What are the guidelines for listening?

4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
punctual
location - timing - intensity - relationships
stereotype

5. Be brief and to the point
internal noise
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal

6. How is our self concept developed?
non-verbal communication
indirect communication
reflected appraisal and direct comparison
channel

7. An oversimplified and distorted belief about a person or group
frame of reference
7%
self esteem
stereotype

8. The principles of conduct that govern a group or society
ethics
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
defensiveness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

9. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
direct agression
connotation
talk too much about self - talk too little - interrupt others
communication

10. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
tact
ethics
non-assertion

11. What you're going through when you're trying to interpret
Concise
decoding
conflict
language is subjective

12. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ
be quick to listen and slow to speak - listen to understand
handshake - eye contact - introduction - stopping own conversation

13. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
if you have to be right - you won't handle conflict well
mediation

14. Which 2 guidelines for listening would you choose to incorporate more into your listening?
location - timing - intensity - relationships
internal noise
be quick to listen and slow to speak - listen to understand
Quickest way to break up a conversation

15. Having good manners in your dealing with people.
direct agression
etiquette
clear - complete - concise - considerate
channel

16. Proper handshake
worry about location - timing - tone
non-verbal communication
constructive
eye contact - extend hand first - offer firm but relaxed grip

17. Training of oneself; correction or regulation of oneself for improvement
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all
self-discipline (control)
emotional intelligence EQ

18. Anything that distracts
self-discipline (control)
eye contact - handshake - proper intro - respect - include all
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
noise

19. ABCs for giving directions
Complete
non-verbal communication
clear - complete - concise - considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

20. Communicating without the use of words
piece of information
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison

21. Hallway
non-verbal communication
decoding
external noise
negative

22. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
communication
tact
clean up

23. Awareness of others perceptions of yourself
interpersonal skills
ability to read others perceptions of you
55%
agressive - nonassertive - assertive

24. Handling problems and criticism gracefully and maturely
55%
tact
professionalism
tone - people skills - respecting others differently

25. What are the different kinds of intimacy?
noise
7%
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

26. Give whole story - don't leave out info
assertion
Complete
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
conflict

27. Doing what needs to be done and doing it withou tbeing told
frame of reference
feedback
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

28. Nonassertive

29. What are the unhealthy listening patterns and habits?
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
internal noise
stereotype

30. Putting up an emotional guard against negative opinion
empathic listening: listening with a desire to understand
38%
conflict
defensiveness

31. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
ability to read others perceptions of you
self concept
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

32. A ________________ can be the difference between understanding and not
self esteem
piece of information
constructive
clear - complete - concise - considerate

33. Conversation killers
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

34. What are the different styles for handling conflict?
external noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion

35. Giving criticism

36. Considerate
mediation
be quick to listen and slow to speak - listen to understand
channel
worry about location - timing - tone

37. Interrupting others
encoding
Quickest way to break up a conversation
reflected appraisal
Why?

38. Evaluations of self worth (how you feel about these qualities)
emotional intelligence EQ
eye contact - handshake - proper intro - respect - include all
self esteem
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

39. The intended meaning of the communication sent
message
tone - people skills - handshakes - eye contact - keeping everyone involved
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion

40. Your conscious read of others thoughts and feelings
cowardly agression
self esteem
others awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

41. How is verbal communication both a bridge and a barrier?
message
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion

42. What are the 3 codes used to express thoughts and feelings?
38%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
empathic listening: listening with a desire to understand
ethics

43. Your ability to understand and manage your own emotions and be sensitive to others emotions
cowardly agression
emotional intelligence EQ
age - experiences - money - culture - education - religion
Why?

44. Hunger
ethics
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip
internal noise

45. What % of communication is language?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
piece of information
stereotype
7%

46. Introducing a new person to a group
non-assertion
direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

47. Willingness to take credit and blame for actions
team
age - experiences - money - culture - education - religion
language is subjective
accountability .

48. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
conflict
clear - complete - concise - considerate
non-assertion

49. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
stereotype
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved

50. Communicating with words
piece of information
others awareness
defensiveness
verbal