Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
7%
ethics

2. Communicating with words
verbal
55%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - handshakes - eye contact - keeping everyone involved

3. Considerate
frame of reference
indirect communication
empathic listening: listening with a desire to understand
worry about location - timing - tone

4. Conversation killers
eye contact - extend hand first - offer firm but relaxed grip
verbal
clean up
talk too much about self - talk too little - interrupt others

5. What you're going through when you're trying to interpret
38%
decoding
interpersonal skills
reflected appraisal and direct comparison

6. What are the unhealthy listening patterns and habits?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

7. A listerner's response that tells a sender that the message is understood
initiative
age - experiences - money - culture - education - religion
feedback
handshake - eye contact - introduction - stopping own conversation

8. Aggressive

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9. Handling problems and criticism gracefully and maturely
self concept
7%
emotional intelligence EQ
professionalism

10. How conscious you are of your own motivations - thoughts - and feelings
self awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

11. What % of communication is paralanguage?
non-assertion
handshake - eye contact - introduction - stopping own conversation
internal noise
38%

12. Effective communication basics
talk too much about self - talk too little - interrupt others
Clear
punctual
tone - people skills - handshakes - eye contact - keeping everyone involved

13. Training of oneself; correction or regulation of oneself for improvement
direct agression
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
self-discipline (control)

14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
tone - people skills - handshakes - eye contact - keeping everyone involved
external noise
defensiveness
indirect communication

15. Hallway
external noise
Clear
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
leadership

16. A struggle between 2 or more people
eye contact - extend hand first - offer firm but relaxed grip
conflict
team
worry about location - timing - tone

17. Evaluations of self worth (how you feel about these qualities)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion
self esteem
frame of reference

18. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
punctual
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison

19. Having good manners in your dealing with people.
indirect communication
frame of reference
etiquette
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

20. Putting message in sending form
conflict
encoding
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
self concept
external noise
worry about location - timing - tone
discrimination

22. What % of communication is nonverbal?
Concise
55%
communication
internal noise

23. Communicating without the use of words
non-verbal communication
clean up
self concept
clear - complete - concise - considerate

24. What is the healthy listening habit?
encoding
direct comparison
empathic listening: listening with a desire to understand
others awareness

25. Interrupting others
self awareness
feedback
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Quickest way to break up a conversation

26. Be brief and to the point
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently
internal noise
Concise

27. Doing what needs to be done and doing it withou tbeing told
Concise
language is symbolic
handshake - eye contact - introduction - stopping own conversation
initiative

28. Same words may be interpreted differently than you meant
connotation
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is subjective
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

29. What are the guidelines for listening?

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30. The principles of conduct that govern a group or society
external noise
message
ethics
tone - people skills - respecting others differently

31. The ability to say and do things in a way that will not offend another person
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
cowardly agression
Why?

32. Harmonious and assertive tone
Quickest way to break up a conversation
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
location - timing - intensity - relationships

33. Background of communication that influences how people interpret the message
team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference
internal noise

34. Following a strict code of conduct or standard of values
integrity
mediation
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

35. Hunger
internal noise
clear - complete - concise - considerate
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip

36. The medium that carries the message
ethics
channel
self concept
negative

37. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
self-discipline (control)
feedback

38. Giving criticism

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39. The intended meaning of the communication sent
internal noise
ability to read others perceptions of you
message
encoding

40. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
feedback
direct agression
cross-functional team

41. What question helps you be more aware?
clean up
handshake - eye contact - introduction - stopping own conversation
Complete
Why?

42. Not constructive or helpful
negative
leadership
self-discipline (control)
ethics

43. A group of people from different departments or areas working together.
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
others awareness
team

44. Awareness of others perceptions of yourself
self concept
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ability to read others perceptions of you

45. Receiving criticism

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46. What are the 3 codes used to express thoughts and feelings?
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clear - complete - concise - considerate
tone - people skills - respecting others differently

47. What is the nature of conflict?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
if you have to be right - you won't handle conflict well

48. Introducing a new person to a group
direct agression
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
encoding

49. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
location - timing - intensity - relationships
integrity
ability to read others perceptions of you

50. Making introductions
Why?
ethics
reflected appraisal and direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments