Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Being on time
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
punctual

2. How is our self concept developed?
reflected appraisal and direct comparison
constructive
direct comparison
empathic listening: listening with a desire to understand

3. Not constructive or helpful
cowardly agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative
empathic listening: listening with a desire to understand

4. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
external noise
indirect communication
stereotype

5. Hallway
Why?
Concise
indirect communication
external noise

6. Handling problems and criticism gracefully and maturely
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication
professionalism

7. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

8. Self concept that reflects the way we believe others see us
reflected appraisal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

9. Receiving criticism

10. 3 approaches of tone
punctual
agressive - nonassertive - assertive
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

11. What % of communication is paralanguage?
handshake - eye contact - introduction - stopping own conversation
conflict
38%
age - experiences - money - culture - education - religion

12. A ________________ can be the difference between understanding and not
self awareness
piece of information
decoding
noise

13. Skills that promote relationships with other people.
direct comparison
Quickest way to break up a conversation
interpersonal skills
discrimination

14. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
message
external noise
eye contact - extend hand first - offer firm but relaxed grip

15. The ability to say and do things in a way that will not offend another person
mediation
Complete
initiative
tact

16. Stress key words - not confusing or complicated
non-assertion - direct agression - cowards agression - indirect communication - assertion
assertion
Clear
7%

17. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
cowardly agression
conflict
tact

18. What you're going through when you're trying to interpret
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

19. Showing people they are important to you
location - timing - intensity - relationships
eye contact - handshake - proper intro - respect - include all
assertion
channel

20. It takes a lot longer to _____ a relational mess then it does to prevent one
frame of reference
reflected appraisal
external noise
clean up

21. Say something behind back
worry about location - timing - tone
clean up
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
cowardly agression

22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal

23. _______________ criticism is presented in a way that can help you learn and grow.
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
others awareness
non-verbal communication

24. Anything that distracts
noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

25. Harmonious and assertive tone
location - timing - intensity - relationships
emotional intelligence EQ
tone - people skills - respecting others differently
eye contact - extend hand first - offer firm but relaxed grip

26. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion
talk too much about self - talk too little - interrupt others
frame of reference

27. An oversimplified and distorted belief about a person or group
direct agression
ability to read others perceptions of you
indirect communication
stereotype

28. Be brief and to the point
language is subjective
clear - complete - concise - considerate
Why?
Concise

29. Hunger
internal noise
non-assertion
initiative
mediation

30. How conscious you are of your own motivations - thoughts - and feelings
self awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)

31. What % of communication is language?
assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
7%

32. Giving criticism

33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self concept
talk too much about self - talk too little - interrupt others
external noise

34. Basics of tact and courtesy
non-verbal communication
team
tone - people skills - respecting others differently
empathic listening: listening with a desire to understand

35. What are the unhealthy listening patterns and habits?
direct agression
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self awareness

36. What question helps you be more aware?
professionalism
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Why?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

37. Steps to good professional communication
message
handshake - eye contact - introduction - stopping own conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics

38. What is the healthy listening habit?
empathic listening: listening with a desire to understand
accountability .
direct comparison
Clear

39. The principles of conduct that govern a group or society
assertion
cowardly agression
punctual
ethics

40. Putting message in sending form
clear - complete - concise - considerate
indirect communication
clean up
encoding

41. Communicating without the use of words
non-verbal communication
Why?
stereotype
communication

42. Making introductions
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
ethics

43. We compare our weaknesses with others strengths (causes inferiority)
professionalism
direct comparison
clear - complete - concise - considerate
interpersonal skills

44. Same words may be interpreted differently than you meant
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal
language is subjective
if you have to be right - you won't handle conflict well

45. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

46. Conversation killers
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
talk too much about self - talk too little - interrupt others
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

47. What are the different kinds of intimacy?
self awareness
age - experiences - money - culture - education - religion
eye contact - handshake - proper intro - respect - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

48. Criticism expressed in a way that threatens the other person (retaliate)
location - timing - intensity - relationships
Concise
empathic listening: listening with a desire to understand
direct agression

49. Willingness to take credit and blame for actions
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

50. Your conscious read of others thoughts and feelings
eye contact - handshake - proper intro - respect - include all
Complete
tone - people skills - respecting others differently
others awareness