Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Willingness to take credit and blame for actions
accountability .
language is symbolic
channel
talk too much about self - talk too little - interrupt others

2. Anything that distracts
55%
ability to read others perceptions of you
interpersonal skills
noise

3. What % of communication is paralanguage?
verbal
noise
38%
interpersonal skills

4. Hallway
integrity
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
etiquette

5. Conversation killers
talk too much about self - talk too little - interrupt others
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion

6. A listerner's response that tells a sender that the message is understood
self concept
feedback
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion

7. Hunger
connotation
stereotype
internal noise
if you have to be right - you won't handle conflict well

8. Harmonious and assertive tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships
direct comparison

9. How conscious you are of your own motivations - thoughts - and feelings
self awareness
discrimination
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team

10. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
discrimination
Clear

11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
integrity
discrimination
constructive
cross-functional team

12. Not constructive or helpful
frame of reference
self concept
integrity
negative

13. Background of communication that influences how people interpret the message
direct comparison
frame of reference
message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

14. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation

15. Communicating without the use of words
mediation
eye contact - handshake - proper intro - respect - include all
conflict
non-verbal communication

16. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
Quickest way to break up a conversation
Complete

17. Training of oneself; correction or regulation of oneself for improvement
professionalism
mediation
self-discipline (control)
if you have to be right - you won't handle conflict well

18. How is our self concept developed?
non-verbal communication
communication
reflected appraisal and direct comparison
encoding

19. Putting message in sending form
reflected appraisal
feedback
encoding
tone - people skills - respecting others differently

20. _______________ criticism is presented in a way that can help you learn and grow.
constructive
talk too much about self - talk too little - interrupt others
Concise
self awareness

21. Doing what needs to be done and doing it withou tbeing told
talk too much about self - talk too little - interrupt others
worry about location - timing - tone
initiative
external noise

22. Factors that shape EQ
communication
age - experiences - money - culture - education - religion
agressive - nonassertive - assertive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

23. Be brief and to the point
language is symbolic
Concise
cowardly agression
encoding

24. We compare our weaknesses with others strengths (causes inferiority)
be quick to listen and slow to speak - listen to understand
mediation
non-verbal communication
direct comparison

25. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
others awareness
tone - people skills - respecting others differently
reflected appraisal and direct comparison

26. Receiving criticism

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27. What % of communication is nonverbal?
Quickest way to break up a conversation
connotation
others awareness
55%

28. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination
integrity
others awareness

29. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self-discipline (control)
non-verbal communication
internal noise

30. The medium that carries the message
emotional intelligence EQ
channel
if you have to be right - you won't handle conflict well
worry about location - timing - tone

31. The unwillingness to express thoughts and feelings in a conflict (you run)
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
ethics

32. Evaluations of self worth (how you feel about these qualities)
self esteem
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination
negative

33. Say something behind back
self awareness
interpersonal skills
cowardly agression
clear - complete - concise - considerate

34. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
interpersonal skills
self-discipline (control)
non-assertion

35. Handling problems and criticism gracefully and maturely
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
eye contact - handshake - proper intro - respect - include all

36. What % of communication is language?
verbal
age - experiences - money - culture - education - religion
7%
professionalism

37. What are the 3 codes used to express thoughts and feelings?
internal noise
self concept
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

38. Proper handshake
indirect communication
if you have to be right - you won't handle conflict well
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team

39. Having good manners in your dealing with people.
etiquette
encoding
language is subjective
external noise

40. Communicating with words
55%
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
verbal

41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
ethics
mediation
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

42. The intended meaning of the communication sent
message
language is symbolic
non-assertion
team

43. Steps to good professional communication
language is symbolic
team
handshake - eye contact - introduction - stopping own conversation
etiquette

44. Being on time
discrimination
feedback
stereotype
punctual

45. Stress key words - not confusing or complicated
non-assertion - direct agression - cowards agression - indirect communication - assertion
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding

46. Aggressive

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47. How is verbal communication both a bridge and a barrier?
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion
worry about location - timing - tone

48. 3 approaches of tone
discrimination
55%
agressive - nonassertive - assertive
etiquette

49. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
interpersonal skills
reflected appraisal and direct comparison
cross-functional team

50. Factors that shape our frame of reference
decoding
ethics
age - experiences - money - culture - education - religion
language is symbolic