Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
cowardly agression
connotation
eye contact - extend hand first - offer firm but relaxed grip
etiquette

2. Effective communication basics
language is subjective
ethics
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved

3. A ________________ can be the difference between understanding and not
conflict
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal

4. The intended meaning of the communication sent
channel
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
internal noise
message

5. Stress key words - not confusing or complicated
encoding
non-assertion - direct agression - cowards agression - indirect communication - assertion
language is symbolic
Clear

6. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

7. What are the different kinds of intimacy?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
cowardly agression
connotation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

8. Nonassertive

9. Introducing a new person to a group
self-discipline (control)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
conflict

10. Your message expresses thoughts and feelings clearly and directly w/o making judgements
connotation
assertion
if you have to be right - you won't handle conflict well
punctual

11. How is our self concept developed?
reflected appraisal and direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
leadership

12. Anything that distracts
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
eye contact - extend hand first - offer firm but relaxed grip
noise
interpersonal skills

13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self-discipline (control)
team
tone - people skills - respecting others differently
agressive - nonassertive - assertive

14. ABCs for giving directions
clear - complete - concise - considerate
cross-functional team
ethics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

15. Cardinal rule of conflict

16. Conversation killers
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
frame of reference

17. A group of people from different departments or areas working together.
direct comparison
cross-functional team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

18. What are the guidelines for listening?

19. Communicating with words
ability to read others perceptions of you
punctual
verbal
reflected appraisal

20. Harmonious and assertive tone
location - timing - intensity - relationships
interpersonal skills
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
others awareness

21. Not constructive or helpful
7%
negative
communication
conflict

22. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
channel
self concept
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

23. The symbol reflects our understanding (we see a chair we know its a chair)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
be quick to listen and slow to speak - listen to understand
language is symbolic
eye contact - extend hand first - offer firm but relaxed grip

24. Interrupting others
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Quickest way to break up a conversation
clean up
negative

25. Showing people they are important to you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
conflict
eye contact - handshake - proper intro - respect - include all
cowardly agression

26. What % of communication is language?
7%
communication
professionalism
55%

27. Inspiring and influencing others - setting your actions as example - knowing where to go...
cross-functional team
leadership
feedback
non-verbal communication

28. A listerner's response that tells a sender that the message is understood
etiquette
feedback
reflected appraisal
conflict

29. Awareness of others perceptions of yourself
agressive - nonassertive - assertive
self awareness
ability to read others perceptions of you
language is subjective

30. Your ability to understand and manage your own emotions and be sensitive to others emotions
reflected appraisal
encoding
indirect communication
emotional intelligence EQ

31. The unwillingness to express thoughts and feelings in a conflict (you run)
eye contact - extend hand first - offer firm but relaxed grip
tact
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise

33. A struggle between 2 or more people
feedback
team
conflict
frame of reference

34. Associated meaning
decoding
empathic listening: listening with a desire to understand
integrity
connotation

35. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

36. What question helps you be more aware?
self esteem
55%
Why?
etiquette

37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

38. Handling problems and criticism gracefully and maturely
if you have to be right - you won't handle conflict well
professionalism
assertion
language is symbolic

39. Having good manners in your dealing with people.
if you have to be right - you won't handle conflict well
professionalism
emotional intelligence EQ
etiquette

40. The medium that carries the message
7%
channel
constructive
internal noise

41. Same words may be interpreted differently than you meant
ethics
language is subjective
internal noise
indirect communication

42. Willingness to take credit and blame for actions
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
accountability .
Complete

43. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
decoding
mediation
others awareness

44. Putting message in sending form
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
worry about location - timing - tone
encoding

45. Hallway
ethics
ability to read others perceptions of you
professionalism
external noise

46. Skills that promote relationships with other people.
interpersonal skills
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion

47. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
talk too much about self - talk too little - interrupt others
Clear
connotation

48. 3 approaches of tone
self awareness
connotation
self esteem
agressive - nonassertive - assertive

49. What is the healthy listening habit?
professionalism
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

50. Training of oneself; correction or regulation of oneself for improvement
reflected appraisal
if you have to be right - you won't handle conflict well
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self-discipline (control)