Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
cowardly agression

2. What are the different kinds of intimacy?
stereotype
reflected appraisal
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

3. The medium that carries the message
feedback
Complete
tact
channel

4. Criticism expressed in a way that threatens the other person (retaliate)
Why?
direct agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ability to read others perceptions of you

5. Putting message in sending form
encoding
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual

6. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation
discrimination
message

7. Background of communication that influences how people interpret the message
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
leadership
frame of reference

8. Your message expresses thoughts and feelings clearly and directly w/o making judgements
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

9. How is verbal communication both a bridge and a barrier?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
direct comparison

10. Self concept that reflects the way we believe others see us
reflected appraisal
language is subjective
non-verbal communication
others awareness

11. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
7%
channel

12. A listerner's response that tells a sender that the message is understood
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
others awareness
feedback
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

13. A ________________ can be the difference between understanding and not
discrimination
interpersonal skills
talk too much about self - talk too little - interrupt others
piece of information

14. ABCs for giving directions
ability to read others perceptions of you
others awareness
communication
clear - complete - concise - considerate

15. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
non-assertion
discrimination
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

16. What % of communication is nonverbal?
talk too much about self - talk too little - interrupt others
professionalism
interpersonal skills
55%

17. Be brief and to the point
indirect communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Concise
constructive

18. What are the different styles for handling conflict?
age - experiences - money - culture - education - religion
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
location - timing - intensity - relationships

19. 4 types of love in the greek language
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
initiative
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

20. The intended meaning of the communication sent
self awareness
self concept
message
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

21. Having good manners in your dealing with people.
piece of information
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

22. Your ability to understand and manage your own emotions and be sensitive to others emotions
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
emotional intelligence EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

23. Handling problems and criticism gracefully and maturely
age - experiences - money - culture - education - religion
professionalism
self awareness
cross-functional team

24. Stress key words - not confusing or complicated
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-assertion
Clear
external noise

25. Not constructive or helpful
tone - people skills - respecting others differently
negative
eye contact - handshake - proper intro - respect - include all
connotation

26. Conversation killers
talk too much about self - talk too little - interrupt others
cross-functional team
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

27. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
self awareness
conflict
Quickest way to break up a conversation

28. Effective communication basics
non-assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

29. Hallway
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise

30. Aggressive

31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
tone - people skills - handshakes - eye contact - keeping everyone involved
mediation
Quickest way to break up a conversation

32. Awareness of others perceptions of yourself
tone - people skills - handshakes - eye contact - keeping everyone involved
ability to read others perceptions of you
mediation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

33. It takes a lot longer to _____ a relational mess then it does to prevent one
noise
assertion
clean up
cross-functional team

34. Your conscious read of others thoughts and feelings
Complete
age - experiences - money - culture - education - religion
others awareness
connotation

35. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Why?
connotation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

36. Making introductions
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
frame of reference
others awareness

37. Hunger
professionalism
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
internal noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

38. Factors that shape our frame of reference
defensiveness
age - experiences - money - culture - education - religion
direct agression
non-verbal communication

39. Being on time
non-assertion
punctual
professionalism
55%

40. Skills that promote relationships with other people.
interpersonal skills
decoding
conflict
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

41. Doing what needs to be done and doing it withou tbeing told
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Why?
emotional intelligence EQ

42. An oversimplified and distorted belief about a person or group
stereotype
eye contact - extend hand first - offer firm but relaxed grip
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion

43. How conscious you are of your own motivations - thoughts - and feelings
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
discrimination
self awareness

44. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
noise
eye contact - extend hand first - offer firm but relaxed grip
Why?

45. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
interpersonal skills
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
mediation

46. Giving criticism

47. Interrupting others
cowardly agression
defensiveness
self esteem
Quickest way to break up a conversation

48. Harmonious and assertive tone
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
defensiveness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
location - timing - intensity - relationships

49. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
language is symbolic
clean up
interpersonal skills

50. Associated meaning
connotation
internal noise
Why?
self awareness