Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






2. Doing what needs to be done and doing it withou tbeing told






3. Self concept that reflects the way we believe others see us






4. Inspiring and influencing others - setting your actions as example - knowing where to go...






5. Factors that shape EQ






6. Criticism expressed in a way that threatens the other person (retaliate)






7. Conversation killers






8. Stress key words - not confusing or complicated






9. Say something behind back






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. A listerner's response that tells a sender that the message is understood






12. It takes a lot longer to _____ a relational mess then it does to prevent one






13. The symbol reflects our understanding (we see a chair we know its a chair)






14. Not constructive or helpful






15. Putting up an emotional guard against negative opinion






16. Speak to issue w/o raising hostility (you help someone come to a conclusion)






17. What % of communication is nonverbal?






18. What question helps you be more aware?






19. Give whole story - don't leave out info






20. Interrupting others






21. Cardinal rule of conflict

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22. What % of communication is language?






23. Basics of tact and courtesy






24. The intended meaning of the communication sent






25. 4 types of love in the greek language






26. How conscious you are of your own motivations - thoughts - and feelings






27. Skills that promote relationships with other people.






28. We compare our weaknesses with others strengths (causes inferiority)






29. A ________________ can be the difference between understanding and not






30. ABCs for giving directions






31. Aggressive

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32. The unwillingness to express thoughts and feelings in a conflict (you run)






33. Putting message in sending form






34. What are the 3 parts to the 'I Statement?'






35. What are the different kinds of intimacy?






36. The ability to say and do things in a way that will not offend another person






37. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






38. Handling problems and criticism gracefully and maturely






39. Being on time






40. A group of people from different departments or areas working together.






41. Making introductions






42. Communicating with words






43. An oversimplified and distorted belief about a person or group






44. Nonassertive

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45. How is verbal communication both a bridge and a barrier?






46. Effective communication basics






47. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






48. Your conscious read of others thoughts and feelings






49. Your message expresses thoughts and feelings clearly and directly w/o making judgements






50. Communicating without the use of words