Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ________________ can be the difference between understanding and not






2. Giving criticism






3. The principles of conduct that govern a group or society






4. It takes a lot longer to _____ a relational mess then it does to prevent one






5. A struggle between 2 or more people






6. _______________ criticism is presented in a way that can help you learn and grow.






7. Nonassertive






8. Background of communication that influences how people interpret the message






9. Associated meaning






10. What question helps you be more aware?






11. The symbol reflects our understanding (we see a chair we know its a chair)






12. The ability to say and do things in a way that will not offend another person






13. Inspiring and influencing others - setting your actions as example - knowing where to go...






14. 4 types of love in the greek language






15. What are the unhealthy listening patterns and habits?






16. Having good manners in your dealing with people.






17. Cardinal rule of conflict






18. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






19. The medium that carries the message






20. Self concept that reflects the way we believe others see us






21. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






22. ABCs for giving directions






23. The unwillingness to express thoughts and feelings in a conflict (you run)






24. Training of oneself; correction or regulation of oneself for improvement






25. Introducing a new person to a group






26. What % of communication is nonverbal?






27. Harmonious and assertive tone






28. What is the healthy listening habit?






29. Give whole story - don't leave out info






30. What are the guidelines for listening?






31. Steps to good professional communication






32. Your conscious read of others thoughts and feelings






33. Factors that shape EQ






34. Handling problems and criticism gracefully and maturely






35. Speak to issue w/o raising hostility (you help someone come to a conclusion)






36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






37. Stress key words - not confusing or complicated






38. What nonverbal symbols are best at communicating?






39. Showing people they are important to you






40. Say something behind back






41. We compare our weaknesses with others strengths (causes inferiority)






42. Being on time






43. A listerner's response that tells a sender that the message is understood






44. Aggressive






45. Factors that shape our frame of reference






46. A group of people from different departments or areas working together.






47. Be brief and to the point






48. Willingness to take credit and blame for actions






49. Receiving criticism






50. How is our self concept developed?