Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Factors that shape our frame of reference
Quickest way to break up a conversation
emotional intelligence EQ
age - experiences - money - culture - education - religion
initiative

2. Criticism expressed in a way that threatens the other person (retaliate)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

3. What % of communication is language?
7%
language is subjective
cowardly agression
team

4. Self concept that reflects the way we believe others see us
frame of reference
direct agression
reflected appraisal
etiquette

5. Putting message in sending form
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
mediation
encoding
interpersonal skills

6. Factors that shape EQ
self awareness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual

7. ABCs for giving directions
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
discrimination
encoding

8. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ability to read others perceptions of you
negative
professionalism

9. Aggressive

10. The ability to say and do things in a way that will not offend another person
tact
etiquette
message
encoding

11. How is our self concept developed?
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
communication
reflected appraisal and direct comparison

12. An oversimplified and distorted belief about a person or group
clear - complete - concise - considerate
stereotype
verbal
Concise

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
agressive - nonassertive - assertive
initiative
piece of information

14. Same words may be interpreted differently than you meant
55%
language is subjective
professionalism
direct comparison

15. Giving criticism

16. What % of communication is nonverbal?
55%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype
tone - people skills - respecting others differently

17. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

18. Conversation killers
emotional intelligence EQ
decoding
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip

19. What are the different kinds of intimacy?
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
be quick to listen and slow to speak - listen to understand

20. A ________________ can be the difference between understanding and not
non-assertion
piece of information
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
message

21. Interrupting others
self awareness
if you have to be right - you won't handle conflict well
Quickest way to break up a conversation
cross-functional team

22. What are the 3 codes used to express thoughts and feelings?
frame of reference
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept

23. Awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you
decoding
language is subjective

24. Be brief and to the point
reflected appraisal and direct comparison
assertion
Concise
accountability .

25. _______________ criticism is presented in a way that can help you learn and grow.
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
self-discipline (control)

26. Background of communication that influences how people interpret the message
Why?
empathic listening: listening with a desire to understand
frame of reference
7%

27. Cardinal rule of conflict

28. Basics of tact and courtesy
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - respecting others differently

29. Hallway
language is symbolic
Quickest way to break up a conversation
external noise
ethics

30. Harmonious and assertive tone
location - timing - intensity - relationships
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
verbal

31. What you're going through when you're trying to interpret
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
message
decoding
Why?

32. Putting up an emotional guard against negative opinion
defensiveness
indirect communication
direct comparison
location - timing - intensity - relationships

33. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
team
self concept

34. Not constructive or helpful
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self-discipline (control)
negative

35. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is symbolic
self-discipline (control)

36. A group of people from different departments or areas working together.
empathic listening: listening with a desire to understand
cross-functional team
leadership
Complete

37. Hunger
internal noise
age - experiences - money - culture - education - religion
location - timing - intensity - relationships
empathic listening: listening with a desire to understand

38. Training of oneself; correction or regulation of oneself for improvement
punctual
ability to read others perceptions of you
conflict
self-discipline (control)

39. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
if you have to be right - you won't handle conflict well
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion

40. Inspiring and influencing others - setting your actions as example - knowing where to go...
cowardly agression
tone - people skills - respecting others differently
leadership
channel

41. Communicating with words
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal
constructive
decoding

42. Considerate
cowardly agression
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback
worry about location - timing - tone

43. The unwillingness to express thoughts and feelings in a conflict (you run)
feedback
non-assertion
self awareness
professionalism

44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
ethics
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

45. A struggle between 2 or more people
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion

46. How conscious you are of your own motivations - thoughts - and feelings
self awareness
indirect communication
accountability .
language is symbolic

47. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
professionalism
channel
verbal

48. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
38%
language is subjective

49. Receiving criticism

50. Which 2 guidelines for listening would you choose to incorporate more into your listening?
emotional intelligence EQ
cross-functional team
accountability .
be quick to listen and slow to speak - listen to understand