Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Say something behind back






2. Making introductions






3. Steps to good professional communication






4. 3 approaches of tone






5. Same words may be interpreted differently than you meant






6. Training of oneself; correction or regulation of oneself for improvement






7. Considerate






8. Associated meaning






9. Self concept that reflects the way we believe others see us






10. Hunger






11. Interrupting others






12. What nonverbal symbols are best at communicating?






13. Giving criticism

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14. Proper handshake






15. A listerner's response that tells a sender that the message is understood






16. A struggle between 2 or more people






17. Doing what needs to be done and doing it withou tbeing told






18. Willingness to take credit and blame for actions






19. What % of communication is language?






20. Basics of tact and courtesy






21. The intended meaning of the communication sent






22. What % of communication is paralanguage?






23. ABCs for giving directions






24. How is our self concept developed?






25. What are the 3 parts to the 'I Statement?'






26. Hallway






27. Cardinal rule of conflict

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28. Speak to issue w/o raising hostility (you help someone come to a conclusion)






29. Introducing a new person to a group






30. How conscious you are of your own motivations - thoughts - and feelings






31. What question helps you be more aware?






32. The ability to say and do things in a way that will not offend another person






33. Effective communication basics






34. What are the different kinds of intimacy?






35. Awareness of others perceptions of yourself






36. Factors that shape our frame of reference






37. Anything that distracts






38. A group of people from different departments or areas working together.






39. Following a strict code of conduct or standard of values






40. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






41. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






42. Handling problems and criticism gracefully and maturely






43. Being on time






44. Receiving criticism

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45. Harmonious and assertive tone






46. What is the nature of conflict?






47. How is verbal communication both a bridge and a barrier?






48. Your message expresses thoughts and feelings clearly and directly w/o making judgements






49. Criticism expressed in a way that threatens the other person (retaliate)






50. Your ability to understand and manage your own emotions and be sensitive to others emotions