Test your basic knowledge |

People Skills

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A struggle between 2 or more people

2. Steps to good professional communication

3. Give whole story - don't leave out info

4. Be brief and to the point

5. Receiving criticism

6. Harmonious and assertive tone

7. The ability to say and do things in a way that will not offend another person

8. Considerate

9. Introducing a new person to a group

10. What are the 3 parts to the 'I Statement?'

11. What are the different styles for handling conflict?

12. It takes a lot longer to _____ a relational mess then it does to prevent one

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)

14. An oversimplified and distorted belief about a person or group

15. Making introductions

16. Your ability to understand and manage your own emotions and be sensitive to others emotions

17. Anything that distracts

18. Not constructive or helpful

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)

20. To act as an intermediary; to work with opposing sides in order to resolve a conflict.

21. A listerner's response that tells a sender that the message is understood

22. What are the 3 codes used to express thoughts and feelings?

23. A group of people from different departments or areas working together.

24. Proper handshake

25. Your conscious read of others thoughts and feelings

26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.

27. What nonverbal symbols are best at communicating?

28. Basics of tact and courtesy

29. Background of communication that influences how people interpret the message

30. A ________________ can be the difference between understanding and not

31. Self concept that reflects the way we believe others see us

32. What is the nature of conflict?

33. Effective communication basics

34. Being on time

35. Awareness of others perceptions of yourself

36. Handling problems and criticism gracefully and maturely

37. Willingness to take credit and blame for actions

38. Stress key words - not confusing or complicated

39. How is our self concept developed?

40. Criticism expressed in a way that threatens the other person (retaliate)

41. Factors that shape our frame of reference

42. Inspiring and influencing others - setting your actions as example - knowing where to go...

43. Giving criticism

44. Showing people they are important to you

45. What % of communication is paralanguage?

46. We compare our weaknesses with others strengths (causes inferiority)

47. Doing what needs to be done and doing it withou tbeing told

48. Following a strict code of conduct or standard of values

49. _______________ criticism is presented in a way that can help you learn and grow.

50. What are the guidelines for listening?

Business Skills | Soft Skills | Basic Literacy