Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An oversimplified and distorted belief about a person or group
emotional intelligence EQ
self concept
stereotype
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

2. Associated meaning
reflected appraisal and direct comparison
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
38%
connotation

3. Your message expresses thoughts and feelings clearly and directly w/o making judgements
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

4. 4 types of love in the greek language
ethics
assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well

5. Harmonious and assertive tone
location - timing - intensity - relationships
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination

6. A group of people from different departments or areas working together.
clear - complete - concise - considerate
self-discipline (control)
defensiveness
cross-functional team

7. Say something behind back
non-assertion
cowardly agression
negative
38%

8. Giving criticism

9. What are the unhealthy listening patterns and habits?
cowardly agression
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

10. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
non-assertion
tact
conflict

11. A struggle between 2 or more people
tone - people skills - handshakes - eye contact - keeping everyone involved
stereotype
conflict
handshake - eye contact - introduction - stopping own conversation

12. Interrupting others
Quickest way to break up a conversation
mediation
frame of reference
language is symbolic

13. Anything that distracts
noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
agressive - nonassertive - assertive

14. Willingness to take credit and blame for actions
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
accountability .
integrity

15. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
self concept
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination

16. What are the 3 parts to the 'I Statement?'
talk too much about self - talk too little - interrupt others
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive

17. A ________________ can be the difference between understanding and not
Quickest way to break up a conversation
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information

18. We compare our weaknesses with others strengths (causes inferiority)
clean up
connotation
empathic listening: listening with a desire to understand
direct comparison

19. What you're going through when you're trying to interpret
eye contact - extend hand first - offer firm but relaxed grip
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
verbal
decoding

20. The intended meaning of the communication sent
worry about location - timing - tone
message
direct comparison
Complete

21. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
worry about location - timing - tone
language is subjective
ability to read others perceptions of you

22. A listerner's response that tells a sender that the message is understood
leadership
agressive - nonassertive - assertive
feedback
direct agression

23. What % of communication is paralanguage?
non-assertion - direct agression - cowards agression - indirect communication - assertion
leadership
38%
reflected appraisal

24. The ability to say and do things in a way that will not offend another person
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
conflict
tact
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

25. How is verbal communication both a bridge and a barrier?
worry about location - timing - tone
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Why?

26. Communicating without the use of words
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
internal noise
Quickest way to break up a conversation

27. Doing what needs to be done and doing it withou tbeing told
leadership
initiative
if you have to be right - you won't handle conflict well
talk too much about self - talk too little - interrupt others

28. Not constructive or helpful
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
constructive
team
negative

29. Factors that shape EQ
conflict
Clear
reflected appraisal
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

30. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
ethics
channel
team
assertion

31. The medium that carries the message
negative
channel
punctual
tact

32. Hunger
7%
agressive - nonassertive - assertive
internal noise
professionalism

33. The unwillingness to express thoughts and feelings in a conflict (you run)
38%
verbal
assertion
non-assertion

34. What are the guidelines for listening?

35. Making introductions
professionalism
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion
indirect communication

36. Evaluations of self worth (how you feel about these qualities)
Clear
self esteem
empathic listening: listening with a desire to understand
self awareness

37. Your ability to understand and manage your own emotions and be sensitive to others emotions
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others
channel
emotional intelligence EQ

38. Considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cowardly agression
worry about location - timing - tone
Quickest way to break up a conversation

39. How is our self concept developed?
reflected appraisal and direct comparison
noise
language is symbolic
frame of reference

40. Give whole story - don't leave out info
Complete
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback

41. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
etiquette
discrimination
feedback
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

42. Factors that shape our frame of reference
defensiveness
negative
age - experiences - money - culture - education - religion
reflected appraisal

43. Stress key words - not confusing or complicated
conflict
Clear
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

44. Being on time
direct agression
worry about location - timing - tone
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual

45. What are the different kinds of intimacy?
professionalism
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

46. Handling problems and criticism gracefully and maturely
self esteem
indirect communication
emotional intelligence EQ
professionalism

47. Aggressive

48. Background of communication that influences how people interpret the message
constructive
frame of reference
etiquette
emotional intelligence EQ

49. _______________ criticism is presented in a way that can help you learn and grow.
tact
constructive
channel
reflected appraisal

50. Receiving criticism