Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An oversimplified and distorted belief about a person or group






2. Inspiring and influencing others - setting your actions as example - knowing where to go...






3. A group of people from different departments or areas working together.






4. Interrupting others






5. Showing people they are important to you






6. What nonverbal symbols are best at communicating?






7. Be brief and to the point






8. Putting up an emotional guard against negative opinion






9. Being on time






10. It takes a lot longer to _____ a relational mess then it does to prevent one






11. Your conscious read of others thoughts and feelings






12. What is the nature of conflict?






13. What % of communication is nonverbal?






14. The medium that carries the message






15. Your ability to understand and manage your own emotions and be sensitive to others emotions






16. Cardinal rule of conflict

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17. Willingness to take credit and blame for actions






18. Anything that distracts






19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






20. Your message expresses thoughts and feelings clearly and directly w/o making judgements






21. Give whole story - don't leave out info






22. Steps to good professional communication






23. Awareness of others perceptions of yourself






24. Criticism expressed in a way that threatens the other person (retaliate)






25. Not constructive or helpful






26. Communicating without the use of words






27. Skills that promote relationships with other people.






28. A listerner's response that tells a sender that the message is understood






29. A ________________ can be the difference between understanding and not






30. What are the different kinds of intimacy?






31. What are the guidelines for listening?

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32. Factors that shape EQ






33. What are the different styles for handling conflict?






34. ABCs for giving directions






35. How is our self concept developed?






36. Proper handshake






37. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






38. How conscious you are of your own motivations - thoughts - and feelings






39. How is verbal communication both a bridge and a barrier?






40. Following a strict code of conduct or standard of values






41. Hallway






42. The intended meaning of the communication sent






43. The unwillingness to express thoughts and feelings in a conflict (you run)






44. Communicating with words






45. What you're going through when you're trying to interpret






46. 4 types of love in the greek language






47. Speak to issue w/o raising hostility (you help someone come to a conclusion)






48. What are the unhealthy listening patterns and habits?






49. Handling problems and criticism gracefully and maturely






50. Self concept that reflects the way we believe others see us