Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handling problems and criticism gracefully and maturely






2. Basics of tact and courtesy






3. What is the nature of conflict?






4. Hunger






5. Communicating without the use of words






6. What % of communication is paralanguage?






7. Having good manners in your dealing with people.






8. Proper handshake






9. Background of communication that influences how people interpret the message






10. The symbol reflects our understanding (we see a chair we know its a chair)






11. 3 approaches of tone






12. A group of people from different departments or areas working together.






13. The ability to say and do things in a way that will not offend another person






14. Following a strict code of conduct or standard of values






15. We compare our weaknesses with others strengths (causes inferiority)






16. Showing people they are important to you






17. Aggressive


18. Skills that promote relationships with other people.






19. Associated meaning






20. What % of communication is nonverbal?






21. How conscious you are of your own motivations - thoughts - and feelings






22. Making introductions






23. Be brief and to the point






24. Cardinal rule of conflict


25. 4 types of love in the greek language






26. Which 2 guidelines for listening would you choose to incorporate more into your listening?






27. Steps to good professional communication






28. Interrupting others






29. Willingness to take credit and blame for actions






30. An oversimplified and distorted belief about a person or group






31. Your message expresses thoughts and feelings clearly and directly w/o making judgements






32. Your ability to understand and manage your own emotions and be sensitive to others emotions






33. Say something behind back






34. How is our self concept developed?






35. _______________ criticism is presented in a way that can help you learn and grow.






36. What are the different kinds of intimacy?






37. Factors that shape our frame of reference






38. The intended meaning of the communication sent






39. Factors that shape EQ






40. Communicating with words






41. What are the 3 parts to the 'I Statement?'






42. Harmonious and assertive tone






43. Training of oneself; correction or regulation of oneself for improvement






44. What are the different styles for handling conflict?






45. What % of communication is language?






46. A listerner's response that tells a sender that the message is understood






47. Doing what needs to be done and doing it withou tbeing told






48. Receiving criticism


49. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.