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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Criticism expressed in a way that threatens the other person (retaliate)
clean up
direct agression
mediation
feedback

2. Say something behind back
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ethics
self concept

3. Speak to issue w/o raising hostility (you help someone come to a conclusion)
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

4. ABCs for giving directions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is symbolic
clear - complete - concise - considerate
agressive - nonassertive - assertive

5. Your conscious read of others thoughts and feelings
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
message
others awareness

6. Evaluations of self worth (how you feel about these qualities)
Complete
self awareness
self esteem
talk too much about self - talk too little - interrupt others

7. Hallway
external noise
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective

8. What are the 3 codes used to express thoughts and feelings?
ethics
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
team
direct agression

9. Background of communication that influences how people interpret the message
Clear
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference

10. What is the nature of conflict?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

11. Effective communication basics
punctual
communication
tone - people skills - handshakes - eye contact - keeping everyone involved
interpersonal skills

12. Willingness to take credit and blame for actions
ethics
accountability .
constructive
non-verbal communication

13. A listerner's response that tells a sender that the message is understood
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Concise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback

14. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct comparison
assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise

15. Doing what needs to be done and doing it withou tbeing told
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
Clear
initiative

16. Nonassertive

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17. Self concept that reflects the way we believe others see us
assertion
reflected appraisal
punctual
eye contact - extend hand first - offer firm but relaxed grip

18. What are the different styles for handling conflict?
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
ability to read others perceptions of you

19. What are the guidelines for listening?

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20. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
defensiveness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
discrimination
team

21. Making introductions
agressive - nonassertive - assertive
Complete
location - timing - intensity - relationships
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

22. Cardinal rule of conflict

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23. What % of communication is paralanguage?
Concise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison
38%

24. The unwillingness to express thoughts and feelings in a conflict (you run)
empathic listening: listening with a desire to understand
non-assertion
direct agression
55%

25. Not constructive or helpful
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
negative

26. Awareness of others perceptions of yourself
Quickest way to break up a conversation
ability to read others perceptions of you
talk too much about self - talk too little - interrupt others
initiative

27. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
worry about location - timing - tone
non-assertion
connotation

28. _______________ criticism is presented in a way that can help you learn and grow.
stereotype
constructive
language is symbolic
self awareness

29. A struggle between 2 or more people
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
conflict
interpersonal skills
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. Give whole story - don't leave out info
internal noise
noise
Complete
38%

31. It takes a lot longer to _____ a relational mess then it does to prevent one
tone - people skills - respecting others differently
clean up
communication
self esteem

32. Basics of tact and courtesy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - respecting others differently
Complete
cowardly agression

33. Communicating with words
internal noise
verbal
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

34. The ability to say and do things in a way that will not offend another person
initiative
38%
tact
decoding

35. Putting message in sending form
leadership
encoding
age - experiences - money - culture - education - religion
others awareness

36. What are the unhealthy listening patterns and habits?
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
feedback

37. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Complete
communication
age - experiences - money - culture - education - religion
mediation

38. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
language is symbolic
talk too much about self - talk too little - interrupt others

39. Following a strict code of conduct or standard of values
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel
integrity

40. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
communication
professionalism

41. Steps to good professional communication
self-discipline (control)
handshake - eye contact - introduction - stopping own conversation
feedback
decoding

42. Harmonious and assertive tone
location - timing - intensity - relationships
self-discipline (control)
cross-functional team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

43. Stress key words - not confusing or complicated
interpersonal skills
Clear
stereotype
self esteem

44. What are the 3 parts to the 'I Statement?'
location - timing - intensity - relationships
non-assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal

45. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
channel
external noise
Clear
team

46. Considerate
handshake - eye contact - introduction - stopping own conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
worry about location - timing - tone

47. Be brief and to the point
professionalism
tone - people skills - handshakes - eye contact - keeping everyone involved
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Concise

48. Communicating without the use of words
ability to read others perceptions of you
tact
discrimination
non-verbal communication

49. A group of people from different departments or areas working together.
piece of information
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
cowardly agression

50. An oversimplified and distorted belief about a person or group
conflict
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

Can you answer 50 questions in 15 minutes?

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People Skills

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