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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Factors that shape EQ
if you have to be right - you won't handle conflict well
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal

2. Proper handshake
assertion
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation

3. The ability to say and do things in a way that will not offend another person
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
ability to read others perceptions of you
tact
talk too much about self - talk too little - interrupt others

4. Training of oneself; correction or regulation of oneself for improvement
piece of information
self-discipline (control)
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

5. Factors that shape our frame of reference
noise
age - experiences - money - culture - education - religion
leadership
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

6. What you're going through when you're trying to interpret
self concept
decoding
be quick to listen and slow to speak - listen to understand
defensiveness

7. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
noise
decoding
piece of information

8. The intended meaning of the communication sent
message
location - timing - intensity - relationships
tact
punctual

9. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
initiative

10. Self concept that reflects the way we believe others see us
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal
discrimination
conflict

11. How is verbal communication both a bridge and a barrier?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise

12. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
constructive
non-assertion
talk too much about self - talk too little - interrupt others

13. What are the 3 parts to the 'I Statement?'
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism

14. Giving criticism

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15. What are the guidelines for listening?

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16. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
team
interpersonal skills

17. Following a strict code of conduct or standard of values
leadership
connotation
integrity
be quick to listen and slow to speak - listen to understand

18. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication
direct agression

19. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self concept
conflict
handshake - eye contact - introduction - stopping own conversation

20. A struggle between 2 or more people
external noise
initiative
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

21. Evaluations of self worth (how you feel about these qualities)
if you have to be right - you won't handle conflict well
self esteem
Why?
channel

22. Interrupting others
eye contact - extend hand first - offer firm but relaxed grip
self esteem
Quickest way to break up a conversation
indirect communication

23. 3 approaches of tone
agressive - nonassertive - assertive
communication
38%
accountability .

24. Putting message in sending form
stereotype
encoding
direct agression
Quickest way to break up a conversation

25. A listerner's response that tells a sender that the message is understood
Why?
emotional intelligence EQ
feedback
Complete

26. A group of people from different departments or areas working together.
non-assertion - direct agression - cowards agression - indirect communication - assertion
cowardly agression
empathic listening: listening with a desire to understand
cross-functional team

27. What question helps you be more aware?
Why?
indirect communication
self awareness
cross-functional team

28. _______________ criticism is presented in a way that can help you learn and grow.
constructive
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

29. What % of communication is paralanguage?
38%
self-discipline (control)
negative
professionalism

30. The principles of conduct that govern a group or society
ethics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
interpersonal skills

31. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
agressive - nonassertive - assertive

32. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up
internal noise

33. Same words may be interpreted differently than you meant
handshake - eye contact - introduction - stopping own conversation
language is subjective
clear - complete - concise - considerate
cross-functional team

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
location - timing - intensity - relationships

35. Handling problems and criticism gracefully and maturely
cross-functional team
non-assertion
professionalism
accountability .

36. Receiving criticism

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37. Background of communication that influences how people interpret the message
defensiveness
direct agression
frame of reference
self esteem

38. Doing what needs to be done and doing it withou tbeing told
etiquette
interpersonal skills
initiative
conflict

39. Effective communication basics
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - handshakes - eye contact - keeping everyone involved
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

40. What are the different styles for handling conflict?
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
tact

41. Willingness to take credit and blame for actions
direct agression
tone - people skills - respecting others differently
accountability .
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

42. Being on time
punctual
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team

43. It takes a lot longer to _____ a relational mess then it does to prevent one
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
team
interpersonal skills
clean up

44. What is the healthy listening habit?
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison

45. 4 types of love in the greek language
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
stereotype
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
talk too much about self - talk too little - interrupt others

46. Be brief and to the point
non-verbal communication
Concise
verbal
Complete

47. Your message expresses thoughts and feelings clearly and directly w/o making judgements
conflict
verbal
emotional intelligence EQ
assertion

48. Putting up an emotional guard against negative opinion
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
empathic listening: listening with a desire to understand

49. An oversimplified and distorted belief about a person or group
encoding
feedback
stereotype
assertion

50. Basics of tact and courtesy
7%
tone - people skills - respecting others differently
channel
language is subjective