Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A listerner's response that tells a sender that the message is understood






2. Effective communication basics






3. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






4. Self concept that reflects the way we believe others see us






5. Putting message in sending form






6. Nonassertive

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7. The symbol reflects our understanding (we see a chair we know its a chair)






8. Making introductions






9. Harmonious and assertive tone






10. Willingness to take credit and blame for actions






11. Factors that shape EQ






12. Proper handshake






13. Cardinal rule of conflict

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14. Putting up an emotional guard against negative opinion






15. What are the guidelines for listening?

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16. Giving criticism

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17. Receiving criticism

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18. Introducing a new person to a group






19. Inspiring and influencing others - setting your actions as example - knowing where to go...






20. Evaluations of self worth (how you feel about these qualities)






21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






22. What question helps you be more aware?






23. Your message expresses thoughts and feelings clearly and directly w/o making judgements






24. ABCs for giving directions






25. Handling problems and criticism gracefully and maturely






26. Not constructive or helpful






27. Communicating with words






28. A ________________ can be the difference between understanding and not






29. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






30. Same words may be interpreted differently than you meant






31. What is the healthy listening habit?






32. Steps to good professional communication






33. What is the nature of conflict?






34. What are the different styles for handling conflict?






35. Showing people they are important to you






36. Conversation killers






37. A group of people from different departments or areas working together.






38. The principles of conduct that govern a group or society






39. We compare our weaknesses with others strengths (causes inferiority)






40. What % of communication is paralanguage?






41. 4 types of love in the greek language






42. Doing what needs to be done and doing it withou tbeing told






43. Your conscious read of others thoughts and feelings






44. Your ability to understand and manage your own emotions and be sensitive to others emotions






45. 3 approaches of tone






46. How is our self concept developed?






47. Factors that shape our frame of reference






48. Hunger






49. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






50. Considerate