Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Interrupting others
conflict
Quickest way to break up a conversation
others awareness
constructive

2. How is our self concept developed?
clear - complete - concise - considerate
assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal and direct comparison

3. Evaluations of self worth (how you feel about these qualities)
55%
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
be quick to listen and slow to speak - listen to understand

4. Handling problems and criticism gracefully and maturely
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
eye contact - extend hand first - offer firm but relaxed grip
language is symbolic
professionalism

5. Communicating without the use of words
non-verbal communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up
cowardly agression

6. What question helps you be more aware?
direct agression
Why?
self esteem
feedback

7. Being on time
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
emotional intelligence EQ
punctual

8. Conversation killers
talk too much about self - talk too little - interrupt others
integrity
eye contact - extend hand first - offer firm but relaxed grip
clean up

9. How conscious you are of your own motivations - thoughts - and feelings
language is subjective
self awareness
Quickest way to break up a conversation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

10. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
38%
piece of information
stereotype

11. Steps to good professional communication
language is symbolic
ability to read others perceptions of you
initiative
handshake - eye contact - introduction - stopping own conversation

12. The ability to say and do things in a way that will not offend another person
handshake - eye contact - introduction - stopping own conversation
initiative
location - timing - intensity - relationships
tact

13. Background of communication that influences how people interpret the message
clear - complete - concise - considerate
empathic listening: listening with a desire to understand
conflict
frame of reference

14. Your conscious read of others thoughts and feelings
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
others awareness
verbal
assertion

15. Proper handshake
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ
eye contact - extend hand first - offer firm but relaxed grip

16. Your ability to understand and manage your own emotions and be sensitive to others emotions
assertion
emotional intelligence EQ
agressive - nonassertive - assertive
clear - complete - concise - considerate

17. Training of oneself; correction or regulation of oneself for improvement
decoding
self-discipline (control)
integrity
discrimination

18. Making introductions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
connotation

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cross-functional team
tone - people skills - handshakes - eye contact - keeping everyone involved
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
communication

20. Putting message in sending form
communication
self esteem
assertion
encoding

21. What are the unhealthy listening patterns and habits?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
cowardly agression
internal noise

22. Skills that promote relationships with other people.
self concept
worry about location - timing - tone
self-discipline (control)
interpersonal skills

23. Giving criticism

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24. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
38%
frame of reference
7%

25. Basics of tact and courtesy
empathic listening: listening with a desire to understand
tone - people skills - respecting others differently
Complete
clean up

26. 3 approaches of tone
handshake - eye contact - introduction - stopping own conversation
agressive - nonassertive - assertive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal

27. _______________ criticism is presented in a way that can help you learn and grow.
communication
worry about location - timing - tone
constructive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

28. The principles of conduct that govern a group or society
ethics
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
initiative

29. Awareness of others perceptions of yourself
ability to read others perceptions of you
Clear
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

30. Associated meaning
connotation
non-assertion
others awareness
empathic listening: listening with a desire to understand

31. What nonverbal symbols are best at communicating?
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
initiative
language is subjective

32. Hunger
7%
internal noise
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

33. Say something behind back
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
noise
cowardly agression

34. Considerate
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all
others awareness
handshake - eye contact - introduction - stopping own conversation

35. The intended meaning of the communication sent
handshake - eye contact - introduction - stopping own conversation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships
message

36. A listerner's response that tells a sender that the message is understood
self awareness
feedback
integrity
if you have to be right - you won't handle conflict well

37. Criticism expressed in a way that threatens the other person (retaliate)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
direct agression

38. Following a strict code of conduct or standard of values
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
integrity
defensiveness
ability to read others perceptions of you

39. What are the 3 parts to the 'I Statement?'
noise
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
if you have to be right - you won't handle conflict well

40. How is verbal communication both a bridge and a barrier?
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
channel

42. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. 4 types of love in the greek language
talk too much about self - talk too little - interrupt others
leadership
connotation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
connotation
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation

45. Give whole story - don't leave out info
leadership
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
Complete

46. Hallway
external noise
cross-functional team
constructive
reflected appraisal

47. ABCs for giving directions
clear - complete - concise - considerate
constructive
non-assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

48. Speak to issue w/o raising hostility (you help someone come to a conclusion)
age - experiences - money - culture - education - religion
defensiveness
direct comparison
indirect communication

49. It takes a lot longer to _____ a relational mess then it does to prevent one
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
conflict
internal noise
clean up

50. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Concise
assertion
frame of reference
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself