People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4 types of love in the greek language
location - timing - intensity - relationships
others awareness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well


2. The ability to say and do things in a way that will not offend another person
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
connotation
message


3. Putting up an emotional guard against negative opinion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
7%
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
defensiveness


4. What you're going through when you're trying to interpret
professionalism
decoding
tone - people skills - respecting others differently
self-discipline (control)


5. What question helps you be more aware?
be quick to listen and slow to speak - listen to understand
empathic listening: listening with a desire to understand
self awareness
Why?


6. Criticism expressed in a way that threatens the other person (retaliate)
connotation
55%
if you have to be right - you won't handle conflict well
direct agression


7. How conscious you are of your own motivations - thoughts - and feelings
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness
piece of information
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


8. Anything that distracts
noise
location - timing - intensity - relationships
self awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


9. Receiving criticism

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10. Harmonious and assertive tone
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative
tone - people skills - respecting others differently
location - timing - intensity - relationships


11. Conversation killers
punctual
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
talk too much about self - talk too little - interrupt others


12. Putting message in sending form
encoding
language is subjective
interpersonal skills
if you have to be right - you won't handle conflict well


13. Doing what needs to be done and doing it withou tbeing told
empathic listening: listening with a desire to understand
language is subjective
channel
initiative


14. A listerner's response that tells a sender that the message is understood
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback
etiquette


15. Your conscious read of others thoughts and feelings
handshake - eye contact - introduction - stopping own conversation
message
cross-functional team
others awareness


16. What are the guidelines for listening?

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17. A struggle between 2 or more people
age - experiences - money - culture - education - religion
connotation
external noise
conflict


18. The principles of conduct that govern a group or society
agressive - nonassertive - assertive
ethics
feedback
accountability .


19. What % of communication is nonverbal?
ability to read others perceptions of you
55%
interpersonal skills
language is symbolic


20. A ________________ can be the difference between understanding and not
age - experiences - money - culture - education - religion
reflected appraisal and direct comparison
piece of information
discrimination


21. Communicating with words
reflected appraisal and direct comparison
channel
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


22. Self concept that reflects the way we believe others see us
reflected appraisal
decoding
non-verbal communication
accountability .


23. Basics of tact and courtesy
tone - people skills - respecting others differently
language is subjective
Clear
conflict


24. Stress key words - not confusing or complicated
Clear
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


25. Hunger
assertion
internal noise
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


26. Aggressive

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27. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
initiative
self esteem
mediation
self awareness


28. Following a strict code of conduct or standard of values
empathic listening: listening with a desire to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
self-discipline (control)


29. Handling problems and criticism gracefully and maturely
reflected appraisal
etiquette
professionalism
verbal


30. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
location - timing - intensity - relationships
discrimination
language is subjective


31. Interrupting others
Quickest way to break up a conversation
constructive
clean up
encoding


32. The symbol reflects our understanding (we see a chair we know its a chair)
self-discipline (control)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
language is symbolic
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


33. Your ability to understand and manage your own emotions and be sensitive to others emotions
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ
professionalism


34. Not constructive or helpful
conflict
communication
negative
mediation


35. What is the healthy listening habit?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
empathic listening: listening with a desire to understand
direct comparison
location - timing - intensity - relationships


36. Same words may be interpreted differently than you meant
mediation
language is subjective
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


37. Factors that shape our frame of reference
professionalism
ability to read others perceptions of you
age - experiences - money - culture - education - religion
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


38. We compare our weaknesses with others strengths (causes inferiority)
decoding
internal noise
direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


39. Effective communication basics
direct agression
agressive - nonassertive - assertive
Why?
tone - people skills - handshakes - eye contact - keeping everyone involved


40. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


41. Background of communication that influences how people interpret the message
frame of reference
agressive - nonassertive - assertive
communication
indirect communication


42. A group of people from different departments or areas working together.
assertion
cross-functional team
initiative
self-discipline (control)


43. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self concept
team
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - handshake - proper intro - respect - include all


44. Cardinal rule of conflict

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45. The intended meaning of the communication sent
etiquette
others awareness
self-discipline (control)
message


46. Awareness of others perceptions of yourself
conflict
talk too much about self - talk too little - interrupt others
ability to read others perceptions of you
language is symbolic


47. Be brief and to the point
Concise
ethics
integrity
constructive


48. What are the unhealthy listening patterns and habits?
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
clean up


49. Nonassertive

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50. An oversimplified and distorted belief about a person or group
others awareness
stereotype
initiative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you