Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - handshake - proper intro - respect - include all

2. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
channel

3. Introducing a new person to a group
non-assertion - direct agression - cowards agression - indirect communication - assertion
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

4. Not constructive or helpful
channel
negative
non-verbal communication
piece of information

5. Making introductions
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
cowardly agression

6. What are the guidelines for listening?

7. Be brief and to the point
self esteem
Concise
emotional intelligence EQ
tone - people skills - respecting others differently

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
ability to read others perceptions of you
leadership
mediation
self esteem

9. An oversimplified and distorted belief about a person or group
stereotype
assertion
language is symbolic
etiquette

10. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
stereotype
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

11. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
language is subjective
cowardly agression
eye contact - extend hand first - offer firm but relaxed grip

12. Harmonious and assertive tone
location - timing - intensity - relationships
reflected appraisal and direct comparison
clear - complete - concise - considerate
Concise

13. A struggle between 2 or more people
conflict
clear - complete - concise - considerate
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

14. Steps to good professional communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
handshake - eye contact - introduction - stopping own conversation

15. Having good manners in your dealing with people.
channel
communication
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

16. The intended meaning of the communication sent
ethics
noise
ability to read others perceptions of you
message

17. The ability to say and do things in a way that will not offend another person
cowardly agression
tact
tone - people skills - respecting others differently
negative

18. What are the different kinds of intimacy?
cross-functional team
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive

19. Skills that promote relationships with other people.
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
interpersonal skills
negative

20. Hallway
conflict
initiative
Concise
external noise

21. Criticism expressed in a way that threatens the other person (retaliate)
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

22. Factors that shape our frame of reference
negative
eye contact - extend hand first - offer firm but relaxed grip
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
age - experiences - money - culture - education - religion

23. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
indirect communication
noise

24. Cardinal rule of conflict

25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
Quickest way to break up a conversation
indirect communication
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

26. Evaluations of self worth (how you feel about these qualities)
self esteem
emotional intelligence EQ
others awareness
external noise

27. Interrupting others
internal noise
communication
reflected appraisal
Quickest way to break up a conversation

28. How is verbal communication both a bridge and a barrier?
Clear
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand

29. We compare our weaknesses with others strengths (causes inferiority)
negative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self awareness
direct comparison

30. What are the 3 parts to the 'I Statement?'
talk too much about self - talk too little - interrupt others
communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
emotional intelligence EQ

31. A ________________ can be the difference between understanding and not
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
Quickest way to break up a conversation
external noise

32. Giving criticism

33. Your message expresses thoughts and feelings clearly and directly w/o making judgements
indirect communication
assertion
message
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

34. Aggressive

35. What % of communication is paralanguage?
7%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
38%
etiquette

36. What are the different styles for handling conflict?
eye contact - extend hand first - offer firm but relaxed grip
defensiveness
Complete
non-assertion - direct agression - cowards agression - indirect communication - assertion

37. _______________ criticism is presented in a way that can help you learn and grow.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
constructive
worry about location - timing - tone
stereotype

38. Receiving criticism

39. What are the 3 codes used to express thoughts and feelings?
decoding
interpersonal skills
conflict
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

40. Showing people they are important to you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
message
eye contact - handshake - proper intro - respect - include all
assertion

41. 3 approaches of tone
self awareness
tact
agressive - nonassertive - assertive
mediation

42. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
conflict
location - timing - intensity - relationships
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

43. The medium that carries the message
channel
team
direct agression
direct comparison

44. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
communication
empathic listening: listening with a desire to understand
frame of reference
self concept

45. The unwillingness to express thoughts and feelings in a conflict (you run)
interpersonal skills
self concept
non-assertion
self awareness

46. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
Clear
38%
if you have to be right - you won't handle conflict well

47. Give whole story - don't leave out info
mediation
tone - people skills - respecting others differently
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

48. Background of communication that influences how people interpret the message
channel
tact
constructive
frame of reference

49. Your conscious read of others thoughts and feelings
agressive - nonassertive - assertive
punctual
direct agression
others awareness

50. Factors that shape EQ
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
etiquette
location - timing - intensity - relationships