Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
tone - people skills - respecting others differently
ethics
7%
noise

2. The medium that carries the message
message
feedback
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
channel

3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
self awareness
38%

4. An oversimplified and distorted belief about a person or group
message
initiative
be quick to listen and slow to speak - listen to understand
stereotype

5. Communicating without the use of words
empathic listening: listening with a desire to understand
non-verbal communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion

6. Showing people they are important to you
reflected appraisal
eye contact - handshake - proper intro - respect - include all
language is symbolic
cowardly agression

7. What % of communication is paralanguage?
Why?
be quick to listen and slow to speak - listen to understand
38%
conflict

8. Self concept that reflects the way we believe others see us
ethics
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
constructive

9. Factors that shape EQ
empathic listening: listening with a desire to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

10. A group of people from different departments or areas working together.
self esteem
cross-functional team
tact
self awareness

11. The intended meaning of the communication sent
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
message
professionalism

12. Your conscious read of others thoughts and feelings
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
others awareness
if you have to be right - you won't handle conflict well

13. Evaluations of self worth (how you feel about these qualities)
Clear
language is subjective
self esteem
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

14. Hunger
channel
talk too much about self - talk too little - interrupt others
discrimination
internal noise

15. What are the 3 codes used to express thoughts and feelings?
noise
talk too much about self - talk too little - interrupt others
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self-discipline (control)

16. The principles of conduct that govern a group or society
assertion
ethics
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip

17. Stress key words - not confusing or complicated
initiative
Clear
emotional intelligence EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

18. Harmonious and assertive tone
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
tone - people skills - handshakes - eye contact - keeping everyone involved
clean up

19. Same words may be interpreted differently than you meant
leadership
language is subjective
55%
Complete

20. Factors that shape our frame of reference
non-assertion
age - experiences - money - culture - education - religion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
eye contact - extend hand first - offer firm but relaxed grip

21. The ability to say and do things in a way that will not offend another person
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tact
team
clean up

22. Anything that distracts
eye contact - handshake - proper intro - respect - include all
others awareness
noise
self-discipline (control)

23. Steps to good professional communication
frame of reference
initiative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
handshake - eye contact - introduction - stopping own conversation

24. Being on time
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
self concept
punctual

25. What are the different styles for handling conflict?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
non-assertion - direct agression - cowards agression - indirect communication - assertion
clear - complete - concise - considerate
piece of information

26. What % of communication is nonverbal?
direct comparison
55%
handshake - eye contact - introduction - stopping own conversation
professionalism

27. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
be quick to listen and slow to speak - listen to understand
direct comparison
self esteem

28. How is our self concept developed?
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
defensiveness

29. How conscious you are of your own motivations - thoughts - and feelings
cowardly agression
emotional intelligence EQ
discrimination
self awareness

30. Cardinal rule of conflict

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31. Say something behind back
cowardly agression
discrimination
empathic listening: listening with a desire to understand
feedback

32. The symbol reflects our understanding (we see a chair we know its a chair)
direct comparison
language is symbolic
be quick to listen and slow to speak - listen to understand
age - experiences - money - culture - education - religion

33. Willingness to take credit and blame for actions
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion

34. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
punctual
eye contact - handshake - proper intro - respect - include all
be quick to listen and slow to speak - listen to understand

35. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
clear - complete - concise - considerate
discrimination
reflected appraisal and direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

36. What nonverbal symbols are best at communicating?
initiative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
clean up
eye contact - extend hand first - offer firm but relaxed grip

37. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
direct comparison
external noise

38. Putting message in sending form
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
message

39. What is the nature of conflict?
non-assertion
feedback
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact

40. Aggressive

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41. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
team
constructive
55%

42. Making introductions
initiative
Complete
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

43. Receiving criticism

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44. The unwillingness to express thoughts and feelings in a conflict (you run)
professionalism
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-assertion
initiative

45. Your message expresses thoughts and feelings clearly and directly w/o making judgements
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion
encoding
clear - complete - concise - considerate

46. Considerate
worry about location - timing - tone
reflected appraisal and direct comparison
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

47. Nonassertive

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48. We compare our weaknesses with others strengths (causes inferiority)
be quick to listen and slow to speak - listen to understand
integrity
ability to read others perceptions of you
direct comparison

49. A struggle between 2 or more people
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
handshake - eye contact - introduction - stopping own conversation
professionalism
conflict

50. Basics of tact and courtesy
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
tone - people skills - respecting others differently