Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Handling problems and criticism gracefully and maturely
professionalism
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
noise
cowardly agression

2. Basics of tact and courtesy
tone - people skills - respecting others differently
age - experiences - money - culture - education - religion
Concise
empathic listening: listening with a desire to understand

3. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic
connotation

4. Hunger
frame of reference
connotation
internal noise
age - experiences - money - culture - education - religion

5. Communicating without the use of words
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication
feedback
reflected appraisal and direct comparison

6. What % of communication is paralanguage?
38%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

7. Having good manners in your dealing with people.
etiquette
feedback
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

8. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette

9. Background of communication that influences how people interpret the message
frame of reference
leadership
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept

10. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
clear - complete - concise - considerate
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships

11. 3 approaches of tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
encoding
agressive - nonassertive - assertive
stereotype

12. A group of people from different departments or areas working together.
Why?
piece of information
cross-functional team
self-discipline (control)

13. The ability to say and do things in a way that will not offend another person
eye contact - handshake - proper intro - respect - include all
tact
noise
ability to read others perceptions of you

14. Following a strict code of conduct or standard of values
tone - people skills - respecting others differently
mediation
Why?
integrity

15. We compare our weaknesses with others strengths (causes inferiority)
team
internal noise
direct comparison
accountability .

16. Showing people they are important to you
self esteem
eye contact - handshake - proper intro - respect - include all
professionalism
indirect communication

17. Aggressive

18. Skills that promote relationships with other people.
ethics
Clear
interpersonal skills
others awareness

19. Associated meaning
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
constructive
connotation

20. What % of communication is nonverbal?
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
mediation

21. How conscious you are of your own motivations - thoughts - and feelings
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self awareness
indirect communication
direct comparison

22. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
defensiveness

23. Be brief and to the point
Concise
encoding
language is subjective
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

24. Cardinal rule of conflict

25. 4 types of love in the greek language
reflected appraisal
decoding
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
worry about location - timing - tone

26. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self esteem
others awareness
be quick to listen and slow to speak - listen to understand
language is symbolic

27. Steps to good professional communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
communication

28. Interrupting others
mediation
Quickest way to break up a conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual

29. Willingness to take credit and blame for actions
eye contact - extend hand first - offer firm but relaxed grip
accountability .
discrimination
Clear

30. An oversimplified and distorted belief about a person or group
stereotype
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
verbal
punctual

31. Your message expresses thoughts and feelings clearly and directly w/o making judgements
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
assertion

32. Your ability to understand and manage your own emotions and be sensitive to others emotions
initiative
direct agression
emotional intelligence EQ
connotation

33. Say something behind back
cowardly agression
be quick to listen and slow to speak - listen to understand
constructive
channel

34. How is our self concept developed?
location - timing - intensity - relationships
reflected appraisal and direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

35. _______________ criticism is presented in a way that can help you learn and grow.
constructive
message
cross-functional team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

36. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication
reflected appraisal
defensiveness

37. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
mediation
discrimination
initiative

38. The intended meaning of the communication sent
mediation
Concise
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

39. Factors that shape EQ
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
direct comparison

40. Communicating with words
tone - people skills - respecting others differently
verbal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .

41. What are the 3 parts to the 'I Statement?'
Quickest way to break up a conversation
cowardly agression
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

42. Harmonious and assertive tone
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
connotation

43. Training of oneself; correction or regulation of oneself for improvement
message
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

44. What are the different styles for handling conflict?
Quickest way to break up a conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion - direct agression - cowards agression - indirect communication - assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

45. What % of communication is language?
7%
feedback
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team

46. A listerner's response that tells a sender that the message is understood
feedback
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
discrimination

47. Doing what needs to be done and doing it withou tbeing told
clean up
feedback
self esteem
initiative

48. Receiving criticism

49. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
clean up
tone - people skills - respecting others differently
mediation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
ability to read others perceptions of you
55%
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry