People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
mediation
Why?
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
connotation


2. 3 approaches of tone
negative
language is symbolic
agressive - nonassertive - assertive
non-verbal communication


3. Communicating with words
frame of reference
age - experiences - money - culture - education - religion
clear - complete - concise - considerate
verbal


4. Giving criticism

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5. What are the guidelines for listening?

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6. Handling problems and criticism gracefully and maturely
integrity
punctual
professionalism
eye contact - extend hand first - offer firm but relaxed grip


7. Aggressive

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8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-assertion
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
feedback


9. Hunger
38%
indirect communication
internal noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


10. Being on time
eye contact - extend hand first - offer firm but relaxed grip
channel
punctual
initiative


11. Following a strict code of conduct or standard of values
agressive - nonassertive - assertive
connotation
integrity
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


12. Basics of tact and courtesy
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
tone - people skills - respecting others differently
emotional intelligence EQ


13. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
cowardly agression


14. Receiving criticism

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15. Nonassertive

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16. Self concept that reflects the way we believe others see us
self awareness
stereotype
reflected appraisal
decoding


17. The principles of conduct that govern a group or society
punctual
ethics
accountability .
direct comparison


18. A listerner's response that tells a sender that the message is understood
Clear
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback
integrity


19. A group of people from different departments or areas working together.
integrity
talk too much about self - talk too little - interrupt others
ethics
cross-functional team


20. What are the unhealthy listening patterns and habits?
etiquette
mediation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stereotype


21. Having good manners in your dealing with people.
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
stereotype
indirect communication


22. Your message expresses thoughts and feelings clearly and directly w/o making judgements
ability to read others perceptions of you
assertion
Complete
worry about location - timing - tone


23. How conscious you are of your own motivations - thoughts - and feelings
7%
eye contact - extend hand first - offer firm but relaxed grip
self awareness
clean up


24. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
if you have to be right - you won't handle conflict well
assertion


25. Criticism expressed in a way that threatens the other person (retaliate)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct agression


26. Training of oneself; correction or regulation of oneself for improvement
Quickest way to break up a conversation
conflict
self-discipline (control)
others awareness


27. 4 types of love in the greek language
noise
be quick to listen and slow to speak - listen to understand
eye contact - handshake - proper intro - respect - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


28. What are the different kinds of intimacy?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept


29. Harmonious and assertive tone
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion
noise
punctual


30. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
verbal
discrimination


31. It takes a lot longer to _____ a relational mess then it does to prevent one
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
clean up
encoding


32. What are the different styles for handling conflict?
language is symbolic
non-assertion - direct agression - cowards agression - indirect communication - assertion
tone - people skills - handshakes - eye contact - keeping everyone involved
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


33. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
leadership
cowardly agression
team
self concept


34. Evaluations of self worth (how you feel about these qualities)
clear - complete - concise - considerate
self esteem
punctual
assertion


35. Communicating without the use of words
non-verbal communication
mediation
communication
frame of reference


36. The symbol reflects our understanding (we see a chair we know its a chair)
clean up
language is symbolic
reflected appraisal and direct comparison
noise


37. What question helps you be more aware?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective
Why?
direct comparison


38. Cardinal rule of conflict

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39. Same words may be interpreted differently than you meant
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
empathic listening: listening with a desire to understand
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


40. _______________ criticism is presented in a way that can help you learn and grow.
constructive
language is subjective
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


41. Factors that shape EQ
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion
team


42. The unwillingness to express thoughts and feelings in a conflict (you run)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise
non-assertion
emotional intelligence EQ


43. What nonverbal symbols are best at communicating?
7%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
initiative


44. How is our self concept developed?
reflected appraisal and direct comparison
eye contact - extend hand first - offer firm but relaxed grip
Why?
location - timing - intensity - relationships


45. Putting message in sending form
self concept
eye contact - extend hand first - offer firm but relaxed grip
talk too much about self - talk too little - interrupt others
encoding


46. We compare our weaknesses with others strengths (causes inferiority)
interpersonal skills
direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion


47. What are the 3 codes used to express thoughts and feelings?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


48. How is verbal communication both a bridge and a barrier?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
integrity


49. Anything that distracts
channel
worry about location - timing - tone
Why?
noise


50. What % of communication is language?
7%
discrimination
communication
non-assertion - direct agression - cowards agression - indirect communication - assertion