People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your conscious read of others thoughts and feelings
cross-functional team
initiative
interpersonal skills
others awareness


2. What are the 3 codes used to express thoughts and feelings?
professionalism
Complete
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
piece of information


3. Receiving criticism

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4. The ability to say and do things in a way that will not offend another person
Why?
direct comparison
tact
stereotype


5. Conversation killers
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
talk too much about self - talk too little - interrupt others
stereotype


6. Considerate
eye contact - handshake - proper intro - respect - include all
accountability .
professionalism
worry about location - timing - tone


7. Doing what needs to be done and doing it withou tbeing told
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
negative
empathic listening: listening with a desire to understand


8. Factors that shape EQ
reflected appraisal
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
connotation


9. Communicating without the use of words
direct agression
Concise
non-verbal communication
direct comparison


10. Putting message in sending form
non-verbal communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
encoding
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


11. Evaluations of self worth (how you feel about these qualities)
cross-functional team
tact
self esteem
38%


12. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
decoding
eye contact - extend hand first - offer firm but relaxed grip


13. What are the different kinds of intimacy?
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved


14. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
interpersonal skills
others awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face


15. The principles of conduct that govern a group or society
ethics
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


16. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
conflict
initiative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


17. Interrupting others
Quickest way to break up a conversation
verbal
55%
direct comparison


18. How conscious you are of your own motivations - thoughts - and feelings
self awareness
defensiveness
empathic listening: listening with a desire to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


19. Speak to issue w/o raising hostility (you help someone come to a conclusion)
piece of information
frame of reference
self esteem
indirect communication


20. Same words may be interpreted differently than you meant
language is subjective
professionalism
accountability .
tone - people skills - respecting others differently


21. ABCs for giving directions
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation
others awareness
self esteem


22. An oversimplified and distorted belief about a person or group
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
cross-functional team
stereotype
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


23. Harmonious and assertive tone
location - timing - intensity - relationships
internal noise
verbal
cross-functional team


24. Handling problems and criticism gracefully and maturely
professionalism
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
language is symbolic


25. What % of communication is paralanguage?
initiative
agressive - nonassertive - assertive
38%
Why?


26. Awareness of others perceptions of yourself
message
language is symbolic
ability to read others perceptions of you
emotional intelligence EQ


27. The medium that carries the message
punctual
channel
stereotype
direct agression


28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication


29. Being on time
negative
Why?
punctual
mediation


30. 4 types of love in the greek language
channel
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Complete


31. Effective communication basics
reflected appraisal
tact
tone - people skills - handshakes - eye contact - keeping everyone involved
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


32. 3 approaches of tone
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
agressive - nonassertive - assertive
Concise
self concept


33. Aggressive

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34. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
be quick to listen and slow to speak - listen to understand
feedback
internal noise


35. _______________ criticism is presented in a way that can help you learn and grow.
constructive
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
connotation


36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
7%
initiative
channel


37. How is our self concept developed?
clear - complete - concise - considerate
piece of information
reflected appraisal and direct comparison
tone - people skills - respecting others differently


38. Which 2 guidelines for listening would you choose to incorporate more into your listening?
communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
frame of reference
be quick to listen and slow to speak - listen to understand


39. What are the guidelines for listening?

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40. Your message expresses thoughts and feelings clearly and directly w/o making judgements
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion
if you have to be right - you won't handle conflict well
ethics


41. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
indirect communication
discrimination
reflected appraisal


42. Communicating with words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion
verbal


43. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38%
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
internal noise
self concept
team
mediation


45. Giving criticism

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46. A ________________ can be the difference between understanding and not
stereotype
indirect communication
piece of information
eye contact - extend hand first - offer firm but relaxed grip


47. What question helps you be more aware?
agressive - nonassertive - assertive
Complete
Why?
ethics


48. Cardinal rule of conflict

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49. What nonverbal symbols are best at communicating?
age - experiences - money - culture - education - religion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
noise
mediation


50. The intended meaning of the communication sent
tone - people skills - handshakes - eye contact - keeping everyone involved
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is subjective