Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conversation killers
punctual
38%
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others

2. Having good manners in your dealing with people.
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
etiquette
assertion

3. The symbol reflects our understanding (we see a chair we know its a chair)
professionalism
55%
cowardly agression
language is symbolic

4. Putting message in sending form
self esteem
others awareness
encoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

5. Criticism expressed in a way that threatens the other person (retaliate)
language is subjective
55%
direct agression
tone - people skills - handshakes - eye contact - keeping everyone involved

6. Willingness to take credit and blame for actions
verbal
accountability .
direct agression
location - timing - intensity - relationships

7. Effective communication basics
be quick to listen and slow to speak - listen to understand
noise
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved

8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
frame of reference
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear

9. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
ethics
cross-functional team
be quick to listen and slow to speak - listen to understand

10. What are the unhealthy listening patterns and habits?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

11. Skills that promote relationships with other people.
frame of reference
interpersonal skills
age - experiences - money - culture - education - religion
agressive - nonassertive - assertive

12. Aggressive

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13. Putting up an emotional guard against negative opinion
defensiveness
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
if you have to be right - you won't handle conflict well

14. Not constructive or helpful
conflict
message
clear - complete - concise - considerate
negative

15. Anything that distracts
team
self esteem
noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

16. Showing people they are important to you
communication
team
eye contact - handshake - proper intro - respect - include all
cross-functional team

17. ABCs for giving directions
clear - complete - concise - considerate
communication
emotional intelligence EQ
Clear

18. Cardinal rule of conflict

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19. A listerner's response that tells a sender that the message is understood
direct comparison
feedback
mediation
leadership

20. Your ability to understand and manage your own emotions and be sensitive to others emotions
accountability .
self concept
emotional intelligence EQ
Why?

21. The ability to say and do things in a way that will not offend another person
tone - people skills - respecting others differently
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tact
integrity

22. The unwillingness to express thoughts and feelings in a conflict (you run)
leadership
non-assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

23. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - handshakes - eye contact - keeping everyone involved

24. The principles of conduct that govern a group or society
frame of reference
reflected appraisal
verbal
ethics

25. 3 approaches of tone
noise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
agressive - nonassertive - assertive
tact

26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
cowardly agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
discrimination
language is symbolic

27. Doing what needs to be done and doing it withou tbeing told
self awareness
team
initiative
age - experiences - money - culture - education - religion

28. Stress key words - not confusing or complicated
reflected appraisal
feedback
reflected appraisal and direct comparison
Clear

29. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
self-discipline (control)
defensiveness
negative

30. It takes a lot longer to _____ a relational mess then it does to prevent one
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
clean up
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

31. Speak to issue w/o raising hostility (you help someone come to a conclusion)
frame of reference
Concise
indirect communication
age - experiences - money - culture - education - religion

32. Being on time
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
be quick to listen and slow to speak - listen to understand

33. What are the different styles for handling conflict?
38%
indirect communication
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

34. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
empathic listening: listening with a desire to understand
self concept

35. What are the guidelines for listening?

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36. Considerate
defensiveness
empathic listening: listening with a desire to understand
worry about location - timing - tone
punctual

37. Receiving criticism

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38. What % of communication is paralanguage?
others awareness
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
38%

39. Same words may be interpreted differently than you meant
eye contact - extend hand first - offer firm but relaxed grip
language is subjective
communication
emotional intelligence EQ

40. A struggle between 2 or more people
leadership
handshake - eye contact - introduction - stopping own conversation
conflict
Quickest way to break up a conversation

41. What % of communication is nonverbal?
Why?
55%
eye contact - handshake - proper intro - respect - include all
interpersonal skills

42. Communicating without the use of words
non-verbal communication
team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

43. Communicating with words
discrimination
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%

44. A ________________ can be the difference between understanding and not
piece of information
self esteem
self-discipline (control)
defensiveness

45. A group of people from different departments or areas working together.
cross-functional team
negative
defensiveness
Clear

46. The intended meaning of the communication sent
initiative
message
interpersonal skills
tact

47. Self concept that reflects the way we believe others see us
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal
team
Why?

48. An oversimplified and distorted belief about a person or group
mediation
accountability .
stereotype
self-discipline (control)

49. Say something behind back
Why?
cowardly agression
encoding
self awareness

50. Basics of tact and courtesy
etiquette
tone - people skills - respecting others differently
55%
feedback