Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _______________ criticism is presented in a way that can help you learn and grow.






2. 3 approaches of tone






3. Having good manners in your dealing with people.






4. Factors that shape EQ






5. 4 types of love in the greek language






6. Criticism expressed in a way that threatens the other person (retaliate)






7. Hunger






8. Being on time






9. Cardinal rule of conflict






10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






11. Communicating with words






12. Proper handshake






13. How conscious you are of your own motivations - thoughts - and feelings






14. A group of people from different departments or areas working together.






15. Be brief and to the point






16. Giving criticism






17. Considerate






18. Your message expresses thoughts and feelings clearly and directly w/o making judgements






19. What % of communication is nonverbal?






20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






21. A ________________ can be the difference between understanding and not






22. Anything that distracts






23. Speak to issue w/o raising hostility (you help someone come to a conclusion)






24. The medium that carries the message






25. Training of oneself; correction or regulation of oneself for improvement






26. ABCs for giving directions






27. What are the guidelines for listening?






28. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






29. What is the healthy listening habit?






30. Hallway






31. Following a strict code of conduct or standard of values






32. Conversation killers






33. Background of communication that influences how people interpret the message






34. Your ability to understand and manage your own emotions and be sensitive to others emotions






35. What question helps you be more aware?






36. Interrupting others






37. Effective communication basics






38. Self concept that reflects the way we believe others see us






39. The ability to say and do things in a way that will not offend another person






40. The symbol reflects our understanding (we see a chair we know its a chair)






41. Same words may be interpreted differently than you meant






42. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






43. Harmonious and assertive tone






44. Communicating without the use of words






45. It takes a lot longer to _____ a relational mess then it does to prevent one






46. Showing people they are important to you






47. The unwillingness to express thoughts and feelings in a conflict (you run)






48. A listerner's response that tells a sender that the message is understood






49. Give whole story - don't leave out info






50. What are the 3 parts to the 'I Statement?'