Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Steps to good professional communication
defensiveness
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others
handshake - eye contact - introduction - stopping own conversation

2. What are the 3 parts to the 'I Statement?'
cross-functional team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem
external noise

3. Introducing a new person to a group
7%
reflected appraisal and direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback

4. A ________________ can be the difference between understanding and not
piece of information
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. The principles of conduct that govern a group or society
others awareness
integrity
ethics
interpersonal skills

6. Receiving criticism

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7. Associated meaning
Why?
connotation
piece of information
location - timing - intensity - relationships

8. Putting up an emotional guard against negative opinion
defensiveness
direct agression
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Quickest way to break up a conversation

9. Proper handshake
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ

10. Making introductions
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
punctual
Why?

11. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
others awareness
discrimination
clean up
assertion

12. Same words may be interpreted differently than you meant
language is subjective
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
noise

13. What are the different styles for handling conflict?
mediation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion - direct agression - cowards agression - indirect communication - assertion

14. Your message expresses thoughts and feelings clearly and directly w/o making judgements
mediation
assertion
interpersonal skills
tone - people skills - handshakes - eye contact - keeping everyone involved

15. Doing what needs to be done and doing it withou tbeing told
team
professionalism
initiative
cowardly agression

16. Inspiring and influencing others - setting your actions as example - knowing where to go...
location - timing - intensity - relationships
encoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership

17. What are the different kinds of intimacy?
Quickest way to break up a conversation
conflict
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

18. Conversation killers
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive
talk too much about self - talk too little - interrupt others
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

19. Giving criticism

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20. Basics of tact and courtesy
tone - people skills - respecting others differently
Complete
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships

21. A struggle between 2 or more people
eye contact - handshake - proper intro - respect - include all
language is subjective
reflected appraisal and direct comparison
conflict

22. The symbol reflects our understanding (we see a chair we know its a chair)
non-verbal communication
stereotype
Quickest way to break up a conversation
language is symbolic

23. Training of oneself; correction or regulation of oneself for improvement
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
location - timing - intensity - relationships
self-discipline (control)
initiative

24. Being on time
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
punctual
constructive

25. 4 types of love in the greek language
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)

26. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
leadership
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
team

27. Criticism expressed in a way that threatens the other person (retaliate)
Clear
direct agression
communication
age - experiences - money - culture - education - religion

28. Having good manners in your dealing with people.
communication
verbal
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

29. Say something behind back
cowardly agression
self awareness
language is subjective
direct agression

30. Give whole story - don't leave out info
reflected appraisal
self-discipline (control)
Complete
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

31. Effective communication basics
language is subjective
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
worry about location - timing - tone

32. Harmonious and assertive tone
defensiveness
professionalism
location - timing - intensity - relationships
self esteem

33. Willingness to take credit and blame for actions
emotional intelligence EQ
internal noise
noise
accountability .

34. What you're going through when you're trying to interpret
initiative
conflict
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
decoding

35. Handling problems and criticism gracefully and maturely
conflict
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback
professionalism

36. Anything that distracts
channel
others awareness
noise
ability to read others perceptions of you

37. Hunger
Complete
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
constructive
internal noise

38. Stress key words - not confusing or complicated
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
ethics
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

39. We compare our weaknesses with others strengths (causes inferiority)
language is subjective
integrity
eye contact - extend hand first - offer firm but relaxed grip
direct comparison

40. The unwillingness to express thoughts and feelings in a conflict (you run)
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
interpersonal skills
38%

41. Factors that shape our frame of reference
non-verbal communication
Concise
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion

42. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate

43. Following a strict code of conduct or standard of values
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
integrity
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

44. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
conflict
agressive - nonassertive - assertive
eye contact - extend hand first - offer firm but relaxed grip

45. A listerner's response that tells a sender that the message is understood
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
feedback
message

46. Be brief and to the point
frame of reference
assertion
language is subjective
Concise

47. Cardinal rule of conflict

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48. Communicating with words
channel
message
initiative
verbal

49. Your conscious read of others thoughts and feelings
self awareness
others awareness
talk too much about self - talk too little - interrupt others
noise

50. How is our self concept developed?
reflected appraisal and direct comparison
professionalism
discrimination
cowardly agression