Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Criticism expressed in a way that threatens the other person (retaliate)
Clear
discrimination
mediation
direct agression

2. Steps to good professional communication
constructive
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
handshake - eye contact - introduction - stopping own conversation
assertion

3. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
integrity
discrimination
clean up
ethics

4. Associated meaning
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self awareness
language is subjective
connotation

5. Communicating with words
connotation
verbal
mediation
cowardly agression

6. Background of communication that influences how people interpret the message
frame of reference
ability to read others perceptions of you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
indirect communication

7. Being on time
handshake - eye contact - introduction - stopping own conversation
discrimination
reflected appraisal and direct comparison
punctual

8. Training of oneself; correction or regulation of oneself for improvement
others awareness
tact
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

9. What question helps you be more aware?
empathic listening: listening with a desire to understand
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
Why?

10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self concept
self esteem
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

11. Your message expresses thoughts and feelings clearly and directly w/o making judgements
channel
negative
assertion
language is subjective

12. Putting up an emotional guard against negative opinion
defensiveness
if you have to be right - you won't handle conflict well
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

13. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
communication
cowardly agression
accountability .

14. Factors that shape our frame of reference
professionalism
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding
age - experiences - money - culture - education - religion

15. Self concept that reflects the way we believe others see us
reflected appraisal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
55%
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

16. The ability to say and do things in a way that will not offend another person
direct agression
self awareness
Concise
tact

17. Introducing a new person to a group
communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
professionalism
verbal

18. What are the different kinds of intimacy?
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved
professionalism
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
initiative
reflected appraisal and direct comparison
mediation
Clear

20. A group of people from different departments or areas working together.
non-verbal communication
tact
cross-functional team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

21. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
decoding
self concept
Why?
clear - complete - concise - considerate

22. Giving criticism

23. Your conscious read of others thoughts and feelings
tact
defensiveness
others awareness
7%

24. A ________________ can be the difference between understanding and not
worry about location - timing - tone
ethics
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
piece of information

25. Willingness to take credit and blame for actions
cowardly agression
accountability .
message
conflict

26. Following a strict code of conduct or standard of values
integrity
tone - people skills - respecting others differently
defensiveness
noise

27. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual
etiquette
reflected appraisal and direct comparison

28. A listerner's response that tells a sender that the message is understood
non-assertion - direct agression - cowards agression - indirect communication - assertion
feedback
self awareness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

29. Same words may be interpreted differently than you meant
punctual
language is subjective
indirect communication
be quick to listen and slow to speak - listen to understand

30. Not constructive or helpful
stereotype
self awareness
mediation
negative

31. How is our self concept developed?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
punctual
reflected appraisal and direct comparison
self esteem

32. Factors that shape EQ
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. Proper handshake
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
negative
eye contact - extend hand first - offer firm but relaxed grip
discrimination

34. What % of communication is language?
self awareness
message
7%
ethics

35. Conversation killers
location - timing - intensity - relationships
constructive
message
talk too much about self - talk too little - interrupt others

36. Cardinal rule of conflict

37. What are the 3 codes used to express thoughts and feelings?
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
language is symbolic
interpersonal skills

38. What you're going through when you're trying to interpret
encoding
language is symbolic
decoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

39. Doing what needs to be done and doing it withou tbeing told
if you have to be right - you won't handle conflict well
conflict
frame of reference
initiative

40. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
integrity
encoding
direct agression

41. Nonassertive

42. Aggressive

43. What % of communication is nonverbal?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
55%
indirect communication
professionalism

44. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
age - experiences - money - culture - education - religion
self concept
team

45. The unwillingness to express thoughts and feelings in a conflict (you run)
55%
non-assertion
etiquette
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

46. What is the healthy listening habit?
others awareness
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .
empathic listening: listening with a desire to understand

47. An oversimplified and distorted belief about a person or group
stereotype
handshake - eye contact - introduction - stopping own conversation
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved

48. Your ability to understand and manage your own emotions and be sensitive to others emotions
interpersonal skills
Clear
emotional intelligence EQ
internal noise

49. Hallway
direct comparison
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
handshake - eye contact - introduction - stopping own conversation

50. Awareness of others perceptions of yourself
internal noise
direct agression
ability to read others perceptions of you
message