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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _______________ criticism is presented in a way that can help you learn and grow.
constructive
be quick to listen and slow to speak - listen to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
defensiveness
2. Basics of tact and courtesy
clear - complete - concise - considerate
tone - people skills - respecting others differently
conflict
empathic listening: listening with a desire to understand
3. Your conscious read of others thoughts and feelings
Complete
etiquette
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness
4. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
encoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
5. Effective communication basics
Clear
tone - people skills - handshakes - eye contact - keeping everyone involved
55%
discrimination
6. What you're going through when you're trying to interpret
38%
decoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
7%
7. How is our self concept developed?
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison
leadership
8. Anything that distracts
noise
ability to read others perceptions of you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clean up
9. Doing what needs to be done and doing it withou tbeing told
assertion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
initiative
self awareness
10. Say something behind back
conflict
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
cowardly agression
interpersonal skills
11. Hallway
stereotype
feedback
emotional intelligence EQ
external noise
12. Associated meaning
decoding
connotation
tone - people skills - respecting others differently
punctual
13. Inspiring and influencing others - setting your actions as example - knowing where to go...
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tact
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
14. 3 approaches of tone
leadership
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
agressive - nonassertive - assertive
15. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
communication
decoding
mediation
16. It takes a lot longer to _____ a relational mess then it does to prevent one
initiative
clean up
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
17. Your ability to understand and manage your own emotions and be sensitive to others emotions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
emotional intelligence EQ
reflected appraisal
decoding
18. A listerner's response that tells a sender that the message is understood
agressive - nonassertive - assertive
feedback
reflected appraisal and direct comparison
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
19. Aggressive
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20. Cardinal rule of conflict
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21. Hunger
internal noise
cross-functional team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
22. What question helps you be more aware?
indirect communication
Why?
age - experiences - money - culture - education - religion
self awareness
23. Putting up an emotional guard against negative opinion
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
defensiveness
language is subjective
24. Be brief and to the point
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
accountability .
25. How is verbal communication both a bridge and a barrier?
etiquette
direct agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
professionalism
26. What % of communication is paralanguage?
direct agression
interpersonal skills
38%
handshake - eye contact - introduction - stopping own conversation
27. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cowardly agression
tone - people skills - handshakes - eye contact - keeping everyone involved
communication
Why?
28. A ________________ can be the difference between understanding and not
piece of information
direct comparison
external noise
Complete
29. Conversation killers
talk too much about self - talk too little - interrupt others
accountability .
assertion
reflected appraisal and direct comparison
30. Interrupting others
indirect communication
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
31. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
piece of information
mediation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
32. Skills that promote relationships with other people.
interpersonal skills
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Complete
33. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
worry about location - timing - tone
non-verbal communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
empathic listening: listening with a desire to understand
non-assertion
Complete
35. What is the healthy listening habit?
stereotype
conflict
tone - people skills - respecting others differently
empathic listening: listening with a desire to understand
36. Not constructive or helpful
emotional intelligence EQ
7%
negative
encoding
37. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
internal noise
external noise
connotation
38. The medium that carries the message
7%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Complete
channel
39. Communicating with words
interpersonal skills
Why?
stereotype
verbal
40. Proper handshake
language is symbolic
tact
eye contact - extend hand first - offer firm but relaxed grip
defensiveness
41. How conscious you are of your own motivations - thoughts - and feelings
connotation
self awareness
cowardly agression
message
42. The ability to say and do things in a way that will not offend another person
tact
handshake - eye contact - introduction - stopping own conversation
55%
channel
43. What are the guidelines for listening?
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44. Evaluations of self worth (how you feel about these qualities)
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion
self esteem
ability to read others perceptions of you
45. Considerate
channel
accountability .
team
worry about location - timing - tone
46. The unwillingness to express thoughts and feelings in a conflict (you run)
others awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
7%
non-assertion
47. Showing people they are important to you
discrimination
noise
constructive
eye contact - handshake - proper intro - respect - include all
48. The intended meaning of the communication sent
channel
language is symbolic
message
clear - complete - concise - considerate
49. Give whole story - don't leave out info
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Complete
connotation
self-discipline (control)
50. The principles of conduct that govern a group or society
mediation
eye contact - handshake - proper intro - respect - include all
internal noise
ethics