Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the nature of conflict?
stereotype
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

2. Hunger
leadership
internal noise
noise
mediation

3. A struggle between 2 or more people
noise
conflict
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

4. Doing what needs to be done and doing it withou tbeing told
accountability .
noise
reflected appraisal
initiative

5. Which 2 guidelines for listening would you choose to incorporate more into your listening?
location - timing - intensity - relationships
frame of reference
discrimination
be quick to listen and slow to speak - listen to understand

6. What are the 3 parts to the 'I Statement?'
emotional intelligence EQ
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
ability to read others perceptions of you

7. Effective communication basics
eye contact - handshake - proper intro - respect - include all
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
negative

8. The ability to say and do things in a way that will not offend another person
encoding
leadership
tact
emotional intelligence EQ

9. Being on time
initiative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
punctual

10. Skills that promote relationships with other people.
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
interpersonal skills
reflected appraisal
external noise

11. Harmonious and assertive tone
discrimination
location - timing - intensity - relationships
self concept
self esteem

12. Your message expresses thoughts and feelings clearly and directly w/o making judgements
verbal
assertion
noise
self awareness

13. Communicating with words
non-assertion
reflected appraisal
verbal
Quickest way to break up a conversation

14. Inspiring and influencing others - setting your actions as example - knowing where to go...
channel
team
leadership
constructive

15. Evaluations of self worth (how you feel about these qualities)
indirect communication
punctual
Concise
self esteem

16. 4 types of love in the greek language
leadership
tone - people skills - respecting others differently
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self concept

17. Basics of tact and courtesy
tone - people skills - respecting others differently
verbal
leadership
negative

18. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics

19. A ________________ can be the difference between understanding and not
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
punctual

20. Not constructive or helpful
negative
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
noise
encoding

21. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
conflict

22. What % of communication is language?
7%
stereotype
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
integrity

23. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
cross-functional team
punctual
language is subjective
self concept

24. Nonassertive

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25. Aggressive

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26. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
talk too much about self - talk too little - interrupt others
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
be quick to listen and slow to speak - listen to understand

27. Anything that distracts
ability to read others perceptions of you
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
noise

28. Say something behind back
direct agression
eye contact - extend hand first - offer firm but relaxed grip
assertion
cowardly agression

29. Receiving criticism

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30. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
emotional intelligence EQ
55%
leadership

31. _______________ criticism is presented in a way that can help you learn and grow.
noise
constructive
age - experiences - money - culture - education - religion
cowardly agression

32. Factors that shape EQ
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
empathic listening: listening with a desire to understand

33. Your ability to understand and manage your own emotions and be sensitive to others emotions
punctual
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ

34. Give whole story - don't leave out info
tact
Complete
direct agression
be quick to listen and slow to speak - listen to understand

35. A group of people from different departments or areas working together.
discrimination
ability to read others perceptions of you
cross-functional team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

36. Training of oneself; correction or regulation of oneself for improvement
leadership
self-discipline (control)
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
non-assertion - direct agression - cowards agression - indirect communication - assertion

37. Factors that shape our frame of reference
encoding
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

38. Speak to issue w/o raising hostility (you help someone come to a conclusion)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
indirect communication
location - timing - intensity - relationships
Why?

39. What % of communication is paralanguage?
ethics
message
38%
clean up

40. Following a strict code of conduct or standard of values
if you have to be right - you won't handle conflict well
integrity
agressive - nonassertive - assertive
defensiveness

41. Stress key words - not confusing or complicated
if you have to be right - you won't handle conflict well
Clear
language is subjective
clear - complete - concise - considerate

42. Introducing a new person to a group
clear - complete - concise - considerate
cowardly agression
empathic listening: listening with a desire to understand
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

43. Self concept that reflects the way we believe others see us
integrity
reflected appraisal
cowardly agression
initiative

44. Willingness to take credit and blame for actions
accountability .
7%
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved

45. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clean up
initiative

46. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
Quickest way to break up a conversation
cross-functional team
7%
communication

47. Considerate
agressive - nonassertive - assertive
non-assertion
talk too much about self - talk too little - interrupt others
worry about location - timing - tone

48. Making introductions
frame of reference
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication

49. Be brief and to the point
direct comparison
Concise
professionalism
interpersonal skills

50. A listerner's response that tells a sender that the message is understood
punctual
self awareness
age - experiences - money - culture - education - religion
feedback