People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Aggressive

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2. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self esteem
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
indirect communication


3. How conscious you are of your own motivations - thoughts - and feelings
self awareness
feedback
non-assertion
agressive - nonassertive - assertive


4. What are the 3 parts to the 'I Statement?'
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion


5. Background of communication that influences how people interpret the message
frame of reference
assertion
internal noise
encoding


6. Harmonious and assertive tone
location - timing - intensity - relationships
ability to read others perceptions of you
communication
Why?


7. Interrupting others
Quickest way to break up a conversation
professionalism
tone - people skills - respecting others differently
tact


8. A ________________ can be the difference between understanding and not
cross-functional team
team
55%
piece of information


9. Be brief and to the point
empathic listening: listening with a desire to understand
Concise
ability to read others perceptions of you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


10. Anything that distracts
frame of reference
38%
etiquette
noise


11. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
eye contact - handshake - proper intro - respect - include all
language is subjective
empathic listening: listening with a desire to understand


12. Give whole story - don't leave out info
be quick to listen and slow to speak - listen to understand
if you have to be right - you won't handle conflict well
Complete
decoding


13. Same words may be interpreted differently than you meant
language is subjective
defensiveness
self concept
ethics


14. Being on time
indirect communication
punctual
worry about location - timing - tone
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all


15. Considerate
conflict
worry about location - timing - tone
connotation
eye contact - extend hand first - offer firm but relaxed grip


16. Giving criticism

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17. A struggle between 2 or more people
55%
ethics
Why?
conflict


18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
if you have to be right - you won't handle conflict well
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
communication
assertion


19. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
negative
initiative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


20. What are the unhealthy listening patterns and habits?
encoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
feedback


21. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


22. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
Complete


23. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion


24. Making introductions
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
empathic listening: listening with a desire to understand


25. Putting message in sending form
direct comparison
integrity
encoding
be quick to listen and slow to speak - listen to understand


26. Associated meaning
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


27. How is our self concept developed?
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
non-verbal communication
reflected appraisal and direct comparison


28. The medium that carries the message
Clear
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)


29. Conversation killers
empathic listening: listening with a desire to understand
talk too much about self - talk too little - interrupt others
tact
direct agression


30. Cardinal rule of conflict

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31. Your conscious read of others thoughts and feelings
Concise
location - timing - intensity - relationships
others awareness
connotation


32. It takes a lot longer to _____ a relational mess then it does to prevent one
communication
discrimination
clean up
stereotype


33. Following a strict code of conduct or standard of values
channel
integrity
discrimination
external noise


34. Evaluations of self worth (how you feel about these qualities)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
worry about location - timing - tone
message
self esteem


35. Willingness to take credit and blame for actions
accountability .
mediation
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


36. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding
be quick to listen and slow to speak - listen to understand


37. What is the nature of conflict?
tact
tone - people skills - handshakes - eye contact - keeping everyone involved
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


38. The principles of conduct that govern a group or society
self awareness
stereotype
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ethics


39. Communicating with words
verbal
Complete
frame of reference
clear - complete - concise - considerate


40. Having good manners in your dealing with people.
etiquette
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


41. Your message expresses thoughts and feelings clearly and directly w/o making judgements
indirect communication
Clear
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion


42. Nonassertive

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43. What are the guidelines for listening?

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44. Self concept that reflects the way we believe others see us
conflict
clear - complete - concise - considerate
channel
reflected appraisal


45. What nonverbal symbols are best at communicating?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
verbal


46. Receiving criticism

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47. We compare our weaknesses with others strengths (causes inferiority)
direct comparison
assertion
clear - complete - concise - considerate
emotional intelligence EQ


48. _______________ criticism is presented in a way that can help you learn and grow.
integrity
feedback
punctual
constructive


49. Criticism expressed in a way that threatens the other person (retaliate)
self awareness
self concept
direct agression
cowardly agression


50. How is verbal communication both a bridge and a barrier?
ethics
talk too much about self - talk too little - interrupt others
language is symbolic
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)