Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Background of communication that influences how people interpret the message
tone - people skills - respecting others differently
frame of reference
tact
leadership

2. What are the guidelines for listening?

3. Being on time
punctual
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
Complete

4. It takes a lot longer to _____ a relational mess then it does to prevent one
direct comparison
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

5. What % of communication is paralanguage?
tact
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
38%

6. 4 types of love in the greek language
cowardly agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

7. A ________________ can be the difference between understanding and not
piece of information
etiquette
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%

8. Awareness of others perceptions of yourself
ability to read others perceptions of you
ethics
self-discipline (control)
cowardly agression

9. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clear - complete - concise - considerate
stereotype

10. Harmonious and assertive tone
location - timing - intensity - relationships
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

11. What are the different styles for handling conflict?
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ
communication
non-assertion - direct agression - cowards agression - indirect communication - assertion

12. What are the 3 codes used to express thoughts and feelings?
clean up
discrimination
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
interpersonal skills

13. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
etiquette
talk too much about self - talk too little - interrupt others
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

14. Associated meaning
stereotype
ability to read others perceptions of you
connotation
external noise

15. Receiving criticism

16. Self concept that reflects the way we believe others see us
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
message
reflected appraisal

17. Putting message in sending form
handshake - eye contact - introduction - stopping own conversation
encoding
communication
direct agression

18. Basics of tact and courtesy
tone - people skills - respecting others differently
punctual
non-verbal communication
direct agression

19. Effective communication basics
negative
tone - people skills - handshakes - eye contact - keeping everyone involved
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal

20. A listerner's response that tells a sender that the message is understood
55%
initiative
Clear
feedback

21. Willingness to take credit and blame for actions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
external noise
decoding
accountability .

22. A struggle between 2 or more people
non-assertion - direct agression - cowards agression - indirect communication - assertion
emotional intelligence EQ
interpersonal skills
conflict

23. Give whole story - don't leave out info
reflected appraisal and direct comparison
Complete
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
direct comparison

24. The intended meaning of the communication sent
message
be quick to listen and slow to speak - listen to understand
connotation
self-discipline (control)

25. What nonverbal symbols are best at communicating?
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
leadership

26. The principles of conduct that govern a group or society
communication
Concise
ethics
reflected appraisal

27. How is verbal communication both a bridge and a barrier?
internal noise
connotation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
frame of reference

28. Giving criticism

29. What are the different kinds of intimacy?
clear - complete - concise - considerate
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype
eye contact - extend hand first - offer firm but relaxed grip

30. Aggressive

31. Be brief and to the point
Concise
professionalism
cross-functional team
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

32. What are the unhealthy listening patterns and habits?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
non-assertion - direct agression - cowards agression - indirect communication - assertion

33. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
38%
message
mediation

34. Stress key words - not confusing or complicated
indirect communication
clear - complete - concise - considerate
Clear
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

35. A group of people from different departments or areas working together.
language is subjective
piece of information
tact
cross-functional team

36. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self awareness
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
assertion

37. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
noise
worry about location - timing - tone
communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

38. Your conscious read of others thoughts and feelings
others awareness
conflict
empathic listening: listening with a desire to understand
encoding

39. What % of communication is nonverbal?
non-assertion - direct agression - cowards agression - indirect communication - assertion
empathic listening: listening with a desire to understand
internal noise
55%

40. The medium that carries the message
channel
indirect communication
accountability .
non-assertion

41. Having good manners in your dealing with people.
direct agression
Clear
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
etiquette

42. An oversimplified and distorted belief about a person or group
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
cross-functional team
stereotype
55%

43. What you're going through when you're trying to interpret
connotation
decoding
accountability .
ability to read others perceptions of you

44. _______________ criticism is presented in a way that can help you learn and grow.
tone - people skills - handshakes - eye contact - keeping everyone involved
constructive
direct agression
emotional intelligence EQ

45. Not constructive or helpful
negative
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
Clear

46. What % of communication is language?
cowardly agression
7%
tone - people skills - handshakes - eye contact - keeping everyone involved
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

47. Hunger
piece of information
connotation
stereotype
internal noise

48. Factors that shape EQ
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
eye contact - extend hand first - offer firm but relaxed grip
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference

49. Your ability to understand and manage your own emotions and be sensitive to others emotions
handshake - eye contact - introduction - stopping own conversation
connotation
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
emotional intelligence EQ

50. Doing what needs to be done and doing it withou tbeing told
initiative
others awareness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
encoding