Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Self concept that reflects the way we believe others see us
language is subjective
clean up
constructive
reflected appraisal

2. Give whole story - don't leave out info
Complete
worry about location - timing - tone
constructive
initiative

3. Hallway
external noise
Concise
stereotype
interpersonal skills

4. Making introductions
tone - people skills - respecting others differently
channel
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. How is verbal communication both a bridge and a barrier?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
feedback
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

6. Say something behind back
Why?
cowardly agression
eye contact - handshake - proper intro - respect - include all
direct comparison

7. Giving criticism

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8. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
encoding
reflected appraisal and direct comparison

9. The unwillingness to express thoughts and feelings in a conflict (you run)
reflected appraisal and direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Concise
non-assertion

10. What you're going through when you're trying to interpret
piece of information
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
decoding
ability to read others perceptions of you

11. Effective communication basics
conflict
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - handshakes - eye contact - keeping everyone involved
frame of reference

12. The medium that carries the message
channel
age - experiences - money - culture - education - religion
decoding
Concise

13. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
location - timing - intensity - relationships
negative

14. Putting message in sending form
encoding
interpersonal skills
communication
verbal

15. What are the different kinds of intimacy?
encoding
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
stereotype

16. A struggle between 2 or more people
Concise
cowardly agression
conflict
encoding

17. Being on time
punctual
eye contact - handshake - proper intro - respect - include all
eye contact - extend hand first - offer firm but relaxed grip
stereotype

18. An oversimplified and distorted belief about a person or group
stereotype
external noise
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

19. What are the 3 codes used to express thoughts and feelings?
Clear
initiative
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

20. Willingness to take credit and blame for actions
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
accountability .
Complete
handshake - eye contact - introduction - stopping own conversation

21. Criticism expressed in a way that threatens the other person (retaliate)
internal noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct agression

22. Hunger
Quickest way to break up a conversation
encoding
mediation
internal noise

23. Your message expresses thoughts and feelings clearly and directly w/o making judgements
communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

24. Anything that distracts
mediation
if you have to be right - you won't handle conflict well
self-discipline (control)
noise

25. Following a strict code of conduct or standard of values
external noise
integrity
empathic listening: listening with a desire to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

26. Background of communication that influences how people interpret the message
clean up
frame of reference
non-assertion
leadership

27. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
initiative
be quick to listen and slow to speak - listen to understand
direct comparison

28. What % of communication is nonverbal?
Why?
noise
55%
language is symbolic

29. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
Quickest way to break up a conversation
discrimination
connotation
piece of information

30. Evaluations of self worth (how you feel about these qualities)
decoding
self esteem
message
conflict

31. Handling problems and criticism gracefully and maturely
ability to read others perceptions of you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
professionalism

32. The principles of conduct that govern a group or society
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message
team
ethics

33. Cardinal rule of conflict

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34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
frame of reference
encoding
team

35. ABCs for giving directions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
38%
clear - complete - concise - considerate
leadership

36. How is our self concept developed?
reflected appraisal and direct comparison
professionalism
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

37. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
others awareness
self concept

38. Awareness of others perceptions of yourself
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
indirect communication
ability to read others perceptions of you
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. Steps to good professional communication
internal noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation

40. What question helps you be more aware?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
Why?
mediation

41. Speak to issue w/o raising hostility (you help someone come to a conclusion)
tone - people skills - respecting others differently
indirect communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback

42. Skills that promote relationships with other people.
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Why?

43. Be brief and to the point
Quickest way to break up a conversation
Concise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team

44. Harmonious and assertive tone
Clear
cross-functional team
Quickest way to break up a conversation
location - timing - intensity - relationships

45. Considerate
worry about location - timing - tone
age - experiences - money - culture - education - religion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
negative

46. The intended meaning of the communication sent
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message
direct agression

47. Factors that shape EQ
age - experiences - money - culture - education - religion
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
punctual

48. Communicating with words
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
external noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal

49. Same words may be interpreted differently than you meant
language is subjective
mediation
reflected appraisal and direct comparison
discrimination

50. Your conscious read of others thoughts and feelings
piece of information
others awareness
cowardly agression
mediation