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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Training of oneself; correction or regulation of oneself for improvement
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self-discipline (control)

2. How conscious you are of your own motivations - thoughts - and feelings
empathic listening: listening with a desire to understand
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self awareness
tone - people skills - handshakes - eye contact - keeping everyone involved

3. Nonassertive

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4. Awareness of others perceptions of yourself
emotional intelligence EQ
ability to read others perceptions of you
initiative
discrimination

5. The intended meaning of the communication sent
emotional intelligence EQ
ethics
internal noise
message

6. Aggressive

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7. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
decoding

8. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
be quick to listen and slow to speak - listen to understand
language is subjective
self awareness

9. Skills that promote relationships with other people.
interpersonal skills
Quickest way to break up a conversation
self-discipline (control)
stereotype

10. ABCs for giving directions
clear - complete - concise - considerate
discrimination
encoding
frame of reference

11. Be brief and to the point
communication
mediation
Concise
empathic listening: listening with a desire to understand

12. How is our self concept developed?
reflected appraisal and direct comparison
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
indirect communication

13. Self concept that reflects the way we believe others see us
self esteem
ethics
others awareness
reflected appraisal

14. What are the different kinds of intimacy?
feedback
message
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual

15. Evaluations of self worth (how you feel about these qualities)
reflected appraisal
non-verbal communication
self esteem
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

16. Factors that shape EQ
tone - people skills - respecting others differently
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel

17. Criticism expressed in a way that threatens the other person (retaliate)
ethics
tact
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

18. What % of communication is language?
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion
7%
non-assertion - direct agression - cowards agression - indirect communication - assertion

19. Willingness to take credit and blame for actions
accountability .
Clear
message
Complete

20. The ability to say and do things in a way that will not offend another person
Complete
language is subjective
55%
tact

21. Harmonious and assertive tone
verbal
decoding
self concept
location - timing - intensity - relationships

22. Putting up an emotional guard against negative opinion
indirect communication
Concise
defensiveness
cross-functional team

23. Communicating with words
clear - complete - concise - considerate
Why?
verbal
age - experiences - money - culture - education - religion

24. Being on time
tone - people skills - respecting others differently
ability to read others perceptions of you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
punctual

25. Say something behind back
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
etiquette
cowardly agression
accountability .

26. An oversimplified and distorted belief about a person or group
self-discipline (control)
external noise
stereotype
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

27. Giving criticism

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28. Stress key words - not confusing or complicated
Clear
channel
communication
handshake - eye contact - introduction - stopping own conversation

29. Effective communication basics
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - handshakes - eye contact - keeping everyone involved
worry about location - timing - tone
Clear

30. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
cross-functional team
communication

31. Your conscious read of others thoughts and feelings
language is subjective
ability to read others perceptions of you
message
others awareness

32. Having good manners in your dealing with people.
internal noise
etiquette
eye contact - extend hand first - offer firm but relaxed grip
handshake - eye contact - introduction - stopping own conversation

33. 3 approaches of tone
clean up
channel
Concise
agressive - nonassertive - assertive

34. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
punctual
conflict
connotation

35. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
location - timing - intensity - relationships
others awareness

36. The principles of conduct that govern a group or society
message
ethics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Complete

37. The symbol reflects our understanding (we see a chair we know its a chair)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
frame of reference
decoding
language is symbolic

38. Associated meaning
connotation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
etiquette
team

39. We compare our weaknesses with others strengths (causes inferiority)
mediation
direct comparison
message
Concise

40. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - handshake - proper intro - respect - include all
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
team
stereotype

41. Hunger
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise

42. What are the 3 codes used to express thoughts and feelings?
55%
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

43. What % of communication is nonverbal?
ethics
language is symbolic
defensiveness
55%

44. Interrupting others
Quickest way to break up a conversation
tact
self-discipline (control)
agressive - nonassertive - assertive

45. It takes a lot longer to _____ a relational mess then it does to prevent one
message
professionalism
clean up
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

46. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
38%
accountability .
mediation

47. Doing what needs to be done and doing it withou tbeing told
age - experiences - money - culture - education - religion
defensiveness
conflict
initiative

48. 4 types of love in the greek language
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
location - timing - intensity - relationships
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

49. What are the unhealthy listening patterns and habits?
communication
verbal
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

50. Steps to good professional communication
language is subjective
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
others awareness

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