Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 3 parts to the 'I Statement?'






2. A struggle between 2 or more people






3. Putting up an emotional guard against negative opinion






4. What are the unhealthy listening patterns and habits?






5. 3 approaches of tone






6. What % of communication is language?






7. Receiving criticism

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8. Give whole story - don't leave out info






9. Considerate






10. Your conscious read of others thoughts and feelings






11. The symbol reflects our understanding (we see a chair we know its a chair)






12. How is verbal communication both a bridge and a barrier?






13. What are the 3 codes used to express thoughts and feelings?






14. Doing what needs to be done and doing it withou tbeing told






15. _______________ criticism is presented in a way that can help you learn and grow.






16. Being on time






17. Awareness of others perceptions of yourself






18. Showing people they are important to you






19. Training of oneself; correction or regulation of oneself for improvement






20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






21. Same words may be interpreted differently than you meant






22. Handling problems and criticism gracefully and maturely






23. Criticism expressed in a way that threatens the other person (retaliate)






24. What are the guidelines for listening?

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25. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






26. The ability to say and do things in a way that will not offend another person






27. Cardinal rule of conflict

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28. Anything that distracts






29. Communicating without the use of words






30. Factors that shape our frame of reference






31. Speak to issue w/o raising hostility (you help someone come to a conclusion)






32. A listerner's response that tells a sender that the message is understood






33. Say something behind back






34. How is our self concept developed?






35. What % of communication is paralanguage?






36. Hunger






37. Factors that shape EQ






38. Harmonious and assertive tone






39. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






40. Conversation killers






41. How conscious you are of your own motivations - thoughts - and feelings






42. Effective communication basics






43. Background of communication that influences how people interpret the message






44. What question helps you be more aware?






45. What you're going through when you're trying to interpret






46. Making introductions






47. Your ability to understand and manage your own emotions and be sensitive to others emotions






48. Aggressive

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49. Inspiring and influencing others - setting your actions as example - knowing where to go...






50. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.