Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Communicating with words
verbal
reflected appraisal and direct comparison
decoding
interpersonal skills

2. Receiving criticism

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3. Criticism expressed in a way that threatens the other person (retaliate)
negative
direct agression
Concise
location - timing - intensity - relationships

4. Background of communication that influences how people interpret the message
frame of reference
Quickest way to break up a conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self awareness

5. What are the different styles for handling conflict?
self-discipline (control)
non-assertion - direct agression - cowards agression - indirect communication - assertion
empathic listening: listening with a desire to understand
encoding

6. Associated meaning
encoding
connotation
Complete
55%

7. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
self-discipline (control)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
mediation

8. Following a strict code of conduct or standard of values
cross-functional team
ability to read others perceptions of you
stereotype
integrity

9. Doing what needs to be done and doing it withou tbeing told
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
non-assertion - direct agression - cowards agression - indirect communication - assertion
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

10. The ability to say and do things in a way that will not offend another person
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
talk too much about self - talk too little - interrupt others
tact
cowardly agression

11. Skills that promote relationships with other people.
emotional intelligence EQ
if you have to be right - you won't handle conflict well
interpersonal skills
eye contact - handshake - proper intro - respect - include all

12. Proper handshake
empathic listening: listening with a desire to understand
eye contact - extend hand first - offer firm but relaxed grip
non-verbal communication
direct comparison

13. Hunger
7%
interpersonal skills
internal noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

14. Same words may be interpreted differently than you meant
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
stereotype
language is subjective

15. Having good manners in your dealing with people.
etiquette
noise
self esteem
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

16. Give whole story - don't leave out info
Complete
team
age - experiences - money - culture - education - religion
mediation

17. Basics of tact and courtesy
language is subjective
tone - people skills - respecting others differently
mediation
reflected appraisal and direct comparison

18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
clean up
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete
indirect communication

19. Self concept that reflects the way we believe others see us
internal noise
agressive - nonassertive - assertive
non-verbal communication
reflected appraisal

20. What % of communication is paralanguage?
assertion
team
non-verbal communication
38%

21. What nonverbal symbols are best at communicating?
noise
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective

22. An oversimplified and distorted belief about a person or group
stereotype
discrimination
language is subjective
encoding

23. What question helps you be more aware?
Concise
emotional intelligence EQ
cowardly agression
Why?

24. The symbol reflects our understanding (we see a chair we know its a chair)
worry about location - timing - tone
language is symbolic
defensiveness
feedback

25. Inspiring and influencing others - setting your actions as example - knowing where to go...
reflected appraisal
connotation
leadership
etiquette

26. What is the nature of conflict?
worry about location - timing - tone
negative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
external noise

27. Being on time
self esteem
punctual
negative
Quickest way to break up a conversation

28. Harmonious and assertive tone
location - timing - intensity - relationships
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
leadership
language is subjective

29. Considerate
worry about location - timing - tone
emotional intelligence EQ
location - timing - intensity - relationships
connotation

30. The unwillingness to express thoughts and feelings in a conflict (you run)
assertion
non-assertion
eye contact - handshake - proper intro - respect - include all
stereotype

31. Handling problems and criticism gracefully and maturely
message
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
professionalism
tone - people skills - respecting others differently

32. Factors that shape EQ
negative
channel
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. What are the guidelines for listening?

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34. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
noise
be quick to listen and slow to speak - listen to understand
ethics
mediation

35. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - respecting others differently
Clear

36. How is our self concept developed?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal and direct comparison
agressive - nonassertive - assertive
location - timing - intensity - relationships

37. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - handshakes - eye contact - keeping everyone involved

38. What % of communication is language?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Quickest way to break up a conversation
7%
feedback

39. Communicating without the use of words
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
frame of reference
mediation

40. Cardinal rule of conflict

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41. Putting up an emotional guard against negative opinion
defensiveness
stereotype
reflected appraisal
clean up

42. Effective communication basics
message
tone - people skills - handshakes - eye contact - keeping everyone involved
tone - people skills - respecting others differently
accountability .

43. Your message expresses thoughts and feelings clearly and directly w/o making judgements
initiative
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
assertion
direct comparison

44. A ________________ can be the difference between understanding and not
assertion
communication
piece of information
emotional intelligence EQ

45. The principles of conduct that govern a group or society
piece of information
mediation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics

46. Giving criticism

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47. Training of oneself; correction or regulation of oneself for improvement
indirect communication
Concise
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)

48. A group of people from different departments or areas working together.
ethics
self awareness
noise
cross-functional team

49. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
frame of reference
discrimination
cross-functional team
if you have to be right - you won't handle conflict well

50. A listerner's response that tells a sender that the message is understood
agressive - nonassertive - assertive
feedback
ability to read others perceptions of you
stereotype