Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
be quick to listen and slow to speak - listen to understand
team
direct agression

2. Training of oneself; correction or regulation of oneself for improvement
verbal
piece of information
message
self-discipline (control)

3. Handling problems and criticism gracefully and maturely
self awareness
direct comparison
team
professionalism

4. Putting message in sending form
tone - people skills - handshakes - eye contact - keeping everyone involved
encoding
7%
cross-functional team

5. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
clear - complete - concise - considerate
conflict
external noise

6. Your message expresses thoughts and feelings clearly and directly w/o making judgements
encoding
emotional intelligence EQ
constructive
assertion

7. What % of communication is language?
if you have to be right - you won't handle conflict well
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
handshake - eye contact - introduction - stopping own conversation
7%

8. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
encoding
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

9. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal
clear - complete - concise - considerate
handshake - eye contact - introduction - stopping own conversation

10. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
leadership
etiquette
non-assertion

11. The principles of conduct that govern a group or society
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
ethics
verbal

12. Factors that shape EQ
eye contact - extend hand first - offer firm but relaxed grip
language is subjective
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

13. Give whole story - don't leave out info
Complete
language is symbolic
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
emotional intelligence EQ

14. Communicating with words
self concept
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal

15. Anything that distracts
frame of reference
cross-functional team
noise
negative

16. Skills that promote relationships with other people.
self-discipline (control)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
interpersonal skills

17. What are the unhealthy listening patterns and habits?
language is subjective
stereotype
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
assertion

18. An oversimplified and distorted belief about a person or group
indirect communication
stereotype
frame of reference
age - experiences - money - culture - education - religion

19. Cardinal rule of conflict

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20. Same words may be interpreted differently than you meant
encoding
stereotype
direct comparison
language is subjective

21. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information
reflected appraisal
communication

22. ABCs for giving directions
clear - complete - concise - considerate
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is subjective
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

23. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
clean up
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Why?

24. Criticism expressed in a way that threatens the other person (retaliate)
decoding
Why?
direct agression
agressive - nonassertive - assertive

25. What question helps you be more aware?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
channel
Why?
negative

26. Harmonious and assertive tone
location - timing - intensity - relationships
emotional intelligence EQ
punctual
non-assertion

27. Hallway
direct agression
self esteem
external noise
talk too much about self - talk too little - interrupt others

28. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression

29. Your ability to understand and manage your own emotions and be sensitive to others emotions
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
emotional intelligence EQ
noise

30. Self concept that reflects the way we believe others see us
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
reflected appraisal and direct comparison
reflected appraisal

31. The ability to say and do things in a way that will not offend another person
tact
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Clear
worry about location - timing - tone

32. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
verbal
self esteem

33. The symbol reflects our understanding (we see a chair we know its a chair)
feedback
initiative
language is symbolic
accountability .

34. Following a strict code of conduct or standard of values
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
integrity
clean up
negative

35. 4 types of love in the greek language
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
etiquette
direct comparison
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

36. Your conscious read of others thoughts and feelings
others awareness
mediation
language is symbolic
interpersonal skills

37. Giving criticism

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38. A listerner's response that tells a sender that the message is understood
interpersonal skills
mediation
tone - people skills - handshakes - eye contact - keeping everyone involved
feedback

39. What are the guidelines for listening?

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40. Having good manners in your dealing with people.
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
eye contact - handshake - proper intro - respect - include all
etiquette
55%

41. What % of communication is paralanguage?
emotional intelligence EQ
frame of reference
reflected appraisal
38%

42. Being on time
direct comparison
punctual
Clear
team

43. We compare our weaknesses with others strengths (causes inferiority)
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Quickest way to break up a conversation
direct comparison

44. Awareness of others perceptions of yourself
emotional intelligence EQ
integrity
ability to read others perceptions of you
tone - people skills - respecting others differently

45. Doing what needs to be done and doing it withou tbeing told
Why?
assertion
initiative
connotation

46. Speak to issue w/o raising hostility (you help someone come to a conclusion)
tact
be quick to listen and slow to speak - listen to understand
indirect communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

47. Nonassertive

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48. Communicating without the use of words
interpersonal skills
punctual
non-verbal communication
handshake - eye contact - introduction - stopping own conversation

49. Factors that shape our frame of reference
communication
reflected appraisal and direct comparison
age - experiences - money - culture - education - religion
worry about location - timing - tone

50. _______________ criticism is presented in a way that can help you learn and grow.
noise
ability to read others perceptions of you
constructive
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry