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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
team
cross-functional team
handshake - eye contact - introduction - stopping own conversation
2. Handling problems and criticism gracefully and maturely
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
ability to read others perceptions of you
3. The intended meaning of the communication sent
message
constructive
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
4. Which 2 guidelines for listening would you choose to incorporate more into your listening?
55%
be quick to listen and slow to speak - listen to understand
indirect communication
language is symbolic
5. 3 approaches of tone
verbal
accountability .
agressive - nonassertive - assertive
if you have to be right - you won't handle conflict well
6. Considerate
worry about location - timing - tone
constructive
tact
feedback
7. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cowardly agression
communication
others awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
8. Stress key words - not confusing or complicated
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
agressive - nonassertive - assertive
if you have to be right - you won't handle conflict well
Clear
9. The unwillingness to express thoughts and feelings in a conflict (you run)
piece of information
language is subjective
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion
10. Skills that promote relationships with other people.
55%
interpersonal skills
be quick to listen and slow to speak - listen to understand
non-assertion - direct agression - cowards agression - indirect communication - assertion
11. What are the unhealthy listening patterns and habits?
handshake - eye contact - introduction - stopping own conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
12. The principles of conduct that govern a group or society
ethics
piece of information
feedback
Quickest way to break up a conversation
13. Be brief and to the point
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Concise
14. Following a strict code of conduct or standard of values
Concise
7%
integrity
Complete
15. Making introductions
frame of reference
agressive - nonassertive - assertive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
16. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
indirect communication
external noise
connotation
17. _______________ criticism is presented in a way that can help you learn and grow.
agressive - nonassertive - assertive
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved
18. Factors that shape our frame of reference
38%
age - experiences - money - culture - education - religion
communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
19. A listerner's response that tells a sender that the message is understood
cowardly agression
feedback
Clear
self awareness
20. What question helps you be more aware?
channel
Why?
integrity
connotation
21. Your conscious read of others thoughts and feelings
interpersonal skills
Quickest way to break up a conversation
others awareness
communication
22. What % of communication is language?
eye contact - handshake - proper intro - respect - include all
7%
assertion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
23. Criticism expressed in a way that threatens the other person (retaliate)
55%
mediation
others awareness
direct agression
24. The medium that carries the message
feedback
Why?
channel
non-assertion
25. Give whole story - don't leave out info
Complete
self esteem
conflict
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
26. Your message expresses thoughts and feelings clearly and directly w/o making judgements
cowardly agression
empathic listening: listening with a desire to understand
non-assertion
assertion
27. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
professionalism
tact
constructive
28. Associated meaning
location - timing - intensity - relationships
connotation
age - experiences - money - culture - education - religion
if you have to be right - you won't handle conflict well
29. Inspiring and influencing others - setting your actions as example - knowing where to go...
accountability .
ability to read others perceptions of you
leadership
negative
30. A ________________ can be the difference between understanding and not
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
piece of information
age - experiences - money - culture - education - religion
accountability .
31. Basics of tact and courtesy
negative
accountability .
tone - people skills - respecting others differently
non-assertion
32. Receiving criticism
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33. Putting up an emotional guard against negative opinion
defensiveness
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
feedback
connotation
34. ABCs for giving directions
clear - complete - concise - considerate
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
35. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
others awareness
stereotype
36. Harmonious and assertive tone
location - timing - intensity - relationships
conflict
talk too much about self - talk too little - interrupt others
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
37. Speak to issue w/o raising hostility (you help someone come to a conclusion)
leadership
be quick to listen and slow to speak - listen to understand
worry about location - timing - tone
indirect communication
38. Evaluations of self worth (how you feel about these qualities)
self esteem
55%
self awareness
clean up
39. A group of people from different departments or areas working together.
channel
cross-functional team
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
40. Proper handshake
indirect communication
eye contact - extend hand first - offer firm but relaxed grip
verbal
ability to read others perceptions of you
41. Communicating with words
verbal
cross-functional team
punctual
location - timing - intensity - relationships
42. 4 types of love in the greek language
others awareness
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
team
43. How is our self concept developed?
reflected appraisal and direct comparison
team
noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
44. Background of communication that influences how people interpret the message
frame of reference
empathic listening: listening with a desire to understand
initiative
self awareness
45. Conversation killers
talk too much about self - talk too little - interrupt others
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
stereotype
46. Cardinal rule of conflict
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47. Anything that distracts
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
verbal
48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Quickest way to break up a conversation
49. Hallway
leadership
external noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently
50. How conscious you are of your own motivations - thoughts - and feelings
worry about location - timing - tone
verbal
connotation
self awareness