Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the healthy listening habit?
cowardly agression
empathic listening: listening with a desire to understand
decoding
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

2. Associated meaning
connotation
Quickest way to break up a conversation
location - timing - intensity - relationships
etiquette

3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Quickest way to break up a conversation
if you have to be right - you won't handle conflict well
mediation
noise

4. Steps to good professional communication
be quick to listen and slow to speak - listen to understand
language is symbolic
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
handshake - eye contact - introduction - stopping own conversation

5. What is the nature of conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback

6. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
feedback
initiative

7. We compare our weaknesses with others strengths (causes inferiority)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct comparison
mediation
piece of information

8. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
self concept
emotional intelligence EQ
channel

9. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
feedback
decoding
Quickest way to break up a conversation

10. Background of communication that influences how people interpret the message
frame of reference
clear - complete - concise - considerate
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
language is symbolic

11. Factors that shape our frame of reference
external noise
self esteem
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
age - experiences - money - culture - education - religion

12. Aggressive

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13. A ________________ can be the difference between understanding and not
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
clean up
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
piece of information

14. Same words may be interpreted differently than you meant
language is subjective
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

15. Hunger
internal noise
clean up
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
emotional intelligence EQ

16. Communicating with words
Quickest way to break up a conversation
eye contact - extend hand first - offer firm but relaxed grip
integrity
verbal

17. It takes a lot longer to _____ a relational mess then it does to prevent one
55%
clean up
constructive
Complete

18. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
accountability .
decoding
message

19. Willingness to take credit and blame for actions
accountability .
external noise
ethics
piece of information

20. _______________ criticism is presented in a way that can help you learn and grow.
external noise
conflict
self-discipline (control)
constructive

21. Training of oneself; correction or regulation of oneself for improvement
clean up
language is symbolic
self-discipline (control)
internal noise

22. Conversation killers
frame of reference
talk too much about self - talk too little - interrupt others
self esteem
encoding

23. What you're going through when you're trying to interpret
noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
decoding
accountability .

24. Doing what needs to be done and doing it withou tbeing told
discrimination
7%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
initiative

25. Factors that shape EQ
tone - people skills - respecting others differently
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
leadership
cowardly agression

26. Cardinal rule of conflict

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27. What % of communication is paralanguage?
38%
self esteem
self concept
Concise

28. What are the different kinds of intimacy?
language is symbolic
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise

29. Giving criticism

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30. Interrupting others
piece of information
language is subjective
worry about location - timing - tone
Quickest way to break up a conversation

31. The intended meaning of the communication sent
Clear
non-assertion
self-discipline (control)
message

32. What are the 3 codes used to express thoughts and feelings?
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - handshakes - eye contact - keeping everyone involved

33. 3 approaches of tone
empathic listening: listening with a desire to understand
Clear
agressive - nonassertive - assertive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

34. Stress key words - not confusing or complicated
constructive
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear
ability to read others perceptions of you

35. 4 types of love in the greek language
mediation
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct agression
clean up

36. Skills that promote relationships with other people.
external noise
professionalism
age - experiences - money - culture - education - religion
interpersonal skills

37. A listerner's response that tells a sender that the message is understood
conflict
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
feedback
verbal

38. Putting up an emotional guard against negative opinion
indirect communication
defensiveness
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
if you have to be right - you won't handle conflict well

39. Putting message in sending form
tone - people skills - respecting others differently
others awareness
38%
encoding

40. A group of people from different departments or areas working together.
Concise
cross-functional team
initiative
self-discipline (control)

41. Give whole story - don't leave out info
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Complete
language is subjective
non-assertion - direct agression - cowards agression - indirect communication - assertion

42. ABCs for giving directions
language is subjective
clear - complete - concise - considerate
ability to read others perceptions of you
stereotype

43. Self concept that reflects the way we believe others see us
professionalism
direct agression
reflected appraisal
internal noise

44. Your conscious read of others thoughts and feelings
others awareness
empathic listening: listening with a desire to understand
reflected appraisal and direct comparison
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

45. Harmonious and assertive tone
communication
clean up
location - timing - intensity - relationships
message

46. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
channel
frame of reference
tone - people skills - handshakes - eye contact - keeping everyone involved

47. What question helps you be more aware?
clean up
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - extend hand first - offer firm but relaxed grip
Why?

48. Communicating without the use of words
feedback
external noise
mediation
non-verbal communication

49. Not constructive or helpful
negative
defensiveness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
professionalism

50. Proper handshake
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual
eye contact - extend hand first - offer firm but relaxed grip
direct comparison