Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How conscious you are of your own motivations - thoughts - and feelings
Clear
clean up
self awareness
negative

2. Putting message in sending form
encoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
Concise

3. Be brief and to the point
noise
non-assertion
Concise
Quickest way to break up a conversation

4. Following a strict code of conduct or standard of values
agressive - nonassertive - assertive
others awareness
interpersonal skills
integrity

5. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

6. What question helps you be more aware?
tone - people skills - respecting others differently
indirect communication
self-discipline (control)
Why?

7. Basics of tact and courtesy
location - timing - intensity - relationships
integrity
tone - people skills - respecting others differently
reflected appraisal and direct comparison

8. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
Concise
age - experiences - money - culture - education - religion
38%

9. Your conscious read of others thoughts and feelings
others awareness
55%
accountability .
Complete

10. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
professionalism
team
channel

11. A ________________ can be the difference between understanding and not
connotation
external noise
assertion
piece of information

12. Having good manners in your dealing with people.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
message
etiquette
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

13. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
defensiveness
negative
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

14. Showing people they are important to you
direct agression
leadership
eye contact - handshake - proper intro - respect - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

15. Same words may be interpreted differently than you meant
leadership
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is subjective

16. Considerate
decoding
ethics
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all

17. Hallway
external noise
feedback
handshake - eye contact - introduction - stopping own conversation
channel

18. Communicating without the use of words
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
encoding
verbal
non-verbal communication

19. Willingness to take credit and blame for actions
accountability .
be quick to listen and slow to speak - listen to understand
cowardly agression
piece of information

20. Communicating with words
verbal
Quickest way to break up a conversation
conflict
others awareness

21. Background of communication that influences how people interpret the message
Quickest way to break up a conversation
frame of reference
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self concept

22. Awareness of others perceptions of yourself
ability to read others perceptions of you
channel
direct comparison
communication

23. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
channel
Why?
communication
assertion

24. Evaluations of self worth (how you feel about these qualities)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self esteem
ethics
encoding

25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
accountability .
tone - people skills - respecting others differently
direct agression

26. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
internal noise

27. Factors that shape EQ
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
noise
ethics
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

28. Not constructive or helpful
location - timing - intensity - relationships
age - experiences - money - culture - education - religion
negative
leadership

29. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
7%
integrity
encoding

30. Anything that distracts
direct comparison
noise
feedback
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

31. What you're going through when you're trying to interpret
professionalism
noise
etiquette
decoding

32. A listerner's response that tells a sender that the message is understood
feedback
Concise
stereotype
connotation

33. Being on time
punctual
cowardly agression
language is subjective
agressive - nonassertive - assertive

34. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
verbal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
etiquette

35. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
reflected appraisal and direct comparison
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

36. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics
non-assertion - direct agression - cowards agression - indirect communication - assertion
non-assertion

37. Associated meaning
defensiveness
non-assertion - direct agression - cowards agression - indirect communication - assertion
connotation
reflected appraisal and direct comparison

38. Harmonious and assertive tone
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
55%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships

39. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

40. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

41. What % of communication is paralanguage?
mediation
etiquette
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
38%

42. Steps to good professional communication
others awareness
feedback
handshake - eye contact - introduction - stopping own conversation
ability to read others perceptions of you

43. Your ability to understand and manage your own emotions and be sensitive to others emotions
feedback
Concise
emotional intelligence EQ
leadership

44. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clean up
non-verbal communication
decoding

45. The intended meaning of the communication sent
non-assertion - direct agression - cowards agression - indirect communication - assertion
worry about location - timing - tone
be quick to listen and slow to speak - listen to understand
message

46. Say something behind back
cowardly agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation
discrimination

47. What is the healthy listening habit?
emotional intelligence EQ
direct agression
empathic listening: listening with a desire to understand
message

48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
7%
self concept
conflict

49. Skills that promote relationships with other people.
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
stereotype
interpersonal skills
empathic listening: listening with a desire to understand

50. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183