Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How conscious you are of your own motivations - thoughts - and feelings
channel
frame of reference
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

2. What % of communication is nonverbal?
55%
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
self-discipline (control)
tone - people skills - handshakes - eye contact - keeping everyone involved

3. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
agressive - nonassertive - assertive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
talk too much about self - talk too little - interrupt others

4. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
direct agression
team
direct comparison
punctual

5. Self concept that reflects the way we believe others see us
assertion
reflected appraisal
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

6. Interrupting others
non-verbal communication
Clear
Quickest way to break up a conversation
self awareness

7. Skills that promote relationships with other people.
interpersonal skills
eye contact - extend hand first - offer firm but relaxed grip
punctual
assertion

8. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
age - experiences - money - culture - education - religion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
internal noise

9. Be brief and to the point
Concise
7%
defensiveness
mediation

10. Awareness of others perceptions of yourself
non-verbal communication
ability to read others perceptions of you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

11. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - respecting others differently
tact

12. 3 approaches of tone
eye contact - extend hand first - offer firm but relaxed grip
mediation
agressive - nonassertive - assertive
interpersonal skills

13. Hallway
initiative
external noise
Clear
eye contact - extend hand first - offer firm but relaxed grip

14. Factors that shape EQ
self esteem
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently

15. Not constructive or helpful
reflected appraisal and direct comparison
Why?
negative
reflected appraisal

16. What are the different styles for handling conflict?
self esteem
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message
non-assertion - direct agression - cowards agression - indirect communication - assertion

17. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
noise
talk too much about self - talk too little - interrupt others

18. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
integrity
communication
professionalism
language is symbolic

19. Proper handshake
integrity
eye contact - extend hand first - offer firm but relaxed grip
Quickest way to break up a conversation
defensiveness

20. The intended meaning of the communication sent
message
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
emotional intelligence EQ

21. 4 types of love in the greek language
frame of reference
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
mediation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

22. Following a strict code of conduct or standard of values
self esteem
mediation
be quick to listen and slow to speak - listen to understand
integrity

23. The medium that carries the message
discrimination
channel
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ethics

24. Steps to good professional communication
external noise
self awareness
handshake - eye contact - introduction - stopping own conversation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

25. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

26. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
ethics
feedback
location - timing - intensity - relationships

27. What are the different kinds of intimacy?
ability to read others perceptions of you
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - respecting others differently

28. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

29. ABCs for giving directions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
feedback
clear - complete - concise - considerate

30. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
ethics
tone - people skills - respecting others differently
reflected appraisal and direct comparison

31. Say something behind back
handshake - eye contact - introduction - stopping own conversation
cowardly agression
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

32. What % of communication is paralanguage?
assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
discrimination
38%

33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
interpersonal skills
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
discrimination

34. Putting up an emotional guard against negative opinion
external noise
38%
mediation
defensiveness

35. Evaluations of self worth (how you feel about these qualities)
ability to read others perceptions of you
self esteem
verbal
Why?

36. Anything that distracts
Quickest way to break up a conversation
reflected appraisal and direct comparison
integrity
noise

37. Speak to issue w/o raising hostility (you help someone come to a conclusion)
ethics
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
constructive
indirect communication

38. What is the healthy listening habit?
empathic listening: listening with a desire to understand
if you have to be right - you won't handle conflict well
self esteem
talk too much about self - talk too little - interrupt others

39. The principles of conduct that govern a group or society
handshake - eye contact - introduction - stopping own conversation
emotional intelligence EQ
ethics
eye contact - extend hand first - offer firm but relaxed grip

40. Doing what needs to be done and doing it withou tbeing told
language is subjective
direct agression
initiative
language is symbolic

41. Handling problems and criticism gracefully and maturely
professionalism
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)
empathic listening: listening with a desire to understand

42. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
7%
internal noise
Clear

43. Harmonious and assertive tone
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is subjective
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships

44. What are the unhealthy listening patterns and habits?
noise
Quickest way to break up a conversation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
message

45. How is verbal communication both a bridge and a barrier?
interpersonal skills
others awareness
integrity
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

46. What are the 3 codes used to express thoughts and feelings?
reflected appraisal
constructive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
tone - people skills - handshakes - eye contact - keeping everyone involved

47. Background of communication that influences how people interpret the message
noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
direct agression

48. Putting message in sending form
self awareness
language is subjective
encoding
discrimination

49. Conversation killers
Clear
talk too much about self - talk too little - interrupt others
leadership
age - experiences - money - culture - education - religion

50. A ________________ can be the difference between understanding and not
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Quickest way to break up a conversation