Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How is verbal communication both a bridge and a barrier?






2. Doing what needs to be done and doing it withou tbeing told






3. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






4. Being on time






5. A ________________ can be the difference between understanding and not






6. A struggle between 2 or more people






7. Cardinal rule of conflict


8. Stress key words - not confusing or complicated






9. The principles of conduct that govern a group or society






10. Background of communication that influences how people interpret the message






11. Criticism expressed in a way that threatens the other person (retaliate)






12. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






13. The symbol reflects our understanding (we see a chair we know its a chair)






14. ABCs for giving directions






15. Factors that shape EQ






16. Communicating without the use of words






17. The ability to say and do things in a way that will not offend another person






18. Evaluations of self worth (how you feel about these qualities)






19. Self concept that reflects the way we believe others see us






20. What you're going through when you're trying to interpret






21. What is the nature of conflict?






22. Inspiring and influencing others - setting your actions as example - knowing where to go...






23. Putting message in sending form






24. An oversimplified and distorted belief about a person or group






25. What % of communication is paralanguage?






26. How conscious you are of your own motivations - thoughts - and feelings






27. Awareness of others perceptions of yourself






28. Associated meaning






29. What is the healthy listening habit?






30. Which 2 guidelines for listening would you choose to incorporate more into your listening?






31. Factors that shape our frame of reference






32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






33. It takes a lot longer to _____ a relational mess then it does to prevent one






34. What are the 3 codes used to express thoughts and feelings?






35. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






36. Putting up an emotional guard against negative opinion






37. Effective communication basics






38. Nonassertive


39. Anything that distracts






40. The medium that carries the message






41. A listerner's response that tells a sender that the message is understood






42. Willingness to take credit and blame for actions






43. Receiving criticism


44. Skills that promote relationships with other people.






45. Giving criticism


46. Conversation killers






47. Handling problems and criticism gracefully and maturely






48. Same words may be interpreted differently than you meant






49. What are the different kinds of intimacy?






50. What are the different styles for handling conflict?