Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is language?






2. The medium that carries the message






3. Self concept that reflects the way we believe others see us






4. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






5. The ability to say and do things in a way that will not offend another person






6. Doing what needs to be done and doing it withou tbeing told






7. Considerate






8. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






9. Handling problems and criticism gracefully and maturely






10. Introducing a new person to a group






11. Conversation killers






12. Criticism expressed in a way that threatens the other person (retaliate)






13. Not constructive or helpful






14. The unwillingness to express thoughts and feelings in a conflict (you run)






15. Interrupting others






16. Proper handshake






17. How is verbal communication both a bridge and a barrier?






18. Anything that distracts






19. Having good manners in your dealing with people.






20. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






21. Give whole story - don't leave out info






22. Steps to good professional communication






23. Factors that shape EQ






24. What are the 3 codes used to express thoughts and feelings?






25. A listerner's response that tells a sender that the message is understood






26. Say something behind back






27. Making introductions






28. _______________ criticism is presented in a way that can help you learn and grow.






29. Willingness to take credit and blame for actions






30. The symbol reflects our understanding (we see a chair we know its a chair)






31. Skills that promote relationships with other people.






32. How conscious you are of your own motivations - thoughts - and feelings






33. What are the guidelines for listening?

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34. It takes a lot longer to _____ a relational mess then it does to prevent one






35. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






36. The principles of conduct that govern a group or society






37. What is the healthy listening habit?






38. What % of communication is paralanguage?






39. Inspiring and influencing others - setting your actions as example - knowing where to go...






40. Associated meaning






41. What is the nature of conflict?






42. Cardinal rule of conflict

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43. Receiving criticism

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44. Communicating without the use of words






45. Which 2 guidelines for listening would you choose to incorporate more into your listening?






46. A group of people from different departments or areas working together.






47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






48. What % of communication is nonverbal?






49. Be brief and to the point






50. Communicating with words