Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A ________________ can be the difference between understanding and not
noise
direct agression
piece of information
Concise

2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
worry about location - timing - tone
self concept
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
tone - people skills - respecting others differently

3. What are the guidelines for listening?

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4. 4 types of love in the greek language
professionalism
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

5. Showing people they are important to you
Clear
eye contact - handshake - proper intro - respect - include all
frame of reference
empathic listening: listening with a desire to understand

6. What is the healthy listening habit?
empathic listening: listening with a desire to understand
team
worry about location - timing - tone
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

7. Hallway
defensiveness
noise
clear - complete - concise - considerate
external noise

8. Aggressive

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9. A group of people from different departments or areas working together.
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
empathic listening: listening with a desire to understand
channel

10. Your conscious read of others thoughts and feelings
others awareness
emotional intelligence EQ
reflected appraisal and direct comparison
message

11. ABCs for giving directions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
negative
clear - complete - concise - considerate
worry about location - timing - tone

12. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct agression
communication
decoding

13. Communicating without the use of words
discrimination
non-verbal communication
7%
direct comparison

14. Give whole story - don't leave out info
Complete
eye contact - extend hand first - offer firm but relaxed grip
negative
Quickest way to break up a conversation

15. Making introductions
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
piece of information
ability to read others perceptions of you

16. What you're going through when you're trying to interpret
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
feedback
decoding

17. What are the different styles for handling conflict?
handshake - eye contact - introduction - stopping own conversation
assertion
self awareness
non-assertion - direct agression - cowards agression - indirect communication - assertion

18. Basics of tact and courtesy
ethics
handshake - eye contact - introduction - stopping own conversation
tone - people skills - respecting others differently
direct comparison

19. It takes a lot longer to _____ a relational mess then it does to prevent one
handshake - eye contact - introduction - stopping own conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clean up
if you have to be right - you won't handle conflict well

20. How is verbal communication both a bridge and a barrier?
team
indirect communication
tact
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

21. Anything that distracts
eye contact - handshake - proper intro - respect - include all
self concept
noise
professionalism

22. Factors that shape EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

23. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
non-verbal communication
location - timing - intensity - relationships
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

24. The unwillingness to express thoughts and feelings in a conflict (you run)
direct comparison
non-assertion
self-discipline (control)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

25. Effective communication basics
eye contact - extend hand first - offer firm but relaxed grip
tone - people skills - handshakes - eye contact - keeping everyone involved
handshake - eye contact - introduction - stopping own conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

26. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
cowardly agression
talk too much about self - talk too little - interrupt others
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

27. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
encoding
empathic listening: listening with a desire to understand
team
initiative

28. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
if you have to be right - you won't handle conflict well
integrity
cowardly agression

29. Communicating with words
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
encoding
verbal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. Having good manners in your dealing with people.
Clear
etiquette
eye contact - extend hand first - offer firm but relaxed grip
Concise

31. Stress key words - not confusing or complicated
Clear
accountability .
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

32. Doing what needs to be done and doing it withou tbeing told
self esteem
initiative
ethics
negative

33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
professionalism
constructive
empathic listening: listening with a desire to understand
mediation

34. The symbol reflects our understanding (we see a chair we know its a chair)
punctual
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
language is symbolic
handshake - eye contact - introduction - stopping own conversation

35. The medium that carries the message
noise
Complete
channel
initiative

36. How conscious you are of your own motivations - thoughts - and feelings
self awareness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
38%

37. The ability to say and do things in a way that will not offend another person
decoding
clean up
tact
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

38. Conversation killers
ethics
Quickest way to break up a conversation
worry about location - timing - tone
talk too much about self - talk too little - interrupt others

39. Harmonious and assertive tone
location - timing - intensity - relationships
others awareness
empathic listening: listening with a desire to understand
non-assertion

40. Willingness to take credit and blame for actions
noise
frame of reference
Why?
accountability .

41. Awareness of others perceptions of yourself
language is symbolic
external noise
non-assertion - direct agression - cowards agression - indirect communication - assertion
ability to read others perceptions of you

42. Putting up an emotional guard against negative opinion
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
ethics
defensiveness

43. Skills that promote relationships with other people.
noise
self awareness
interpersonal skills
tone - people skills - respecting others differently

44. Following a strict code of conduct or standard of values
reflected appraisal and direct comparison
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
integrity

45. What are the different kinds of intimacy?
ethics
38%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
indirect communication

46. Putting message in sending form
encoding
non-verbal communication
Clear
external noise

47. What is the nature of conflict?
55%
7%
Clear
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

48. Cardinal rule of conflict

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49. What nonverbal symbols are best at communicating?
message
non-verbal communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
punctual

50. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self esteem
indirect communication
emotional intelligence EQ
frame of reference