Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Same words may be interpreted differently than you meant






2. A listerner's response that tells a sender that the message is understood






3. The principles of conduct that govern a group or society






4. Having good manners in your dealing with people.






5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






6. Stress key words - not confusing or complicated






7. Giving criticism

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8. Background of communication that influences how people interpret the message






9. Your conscious read of others thoughts and feelings






10. Factors that shape EQ






11. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






12. How is our self concept developed?






13. Factors that shape our frame of reference






14. What are the guidelines for listening?

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15. The medium that carries the message






16. We compare our weaknesses with others strengths (causes inferiority)






17. Being on time






18. 3 approaches of tone






19. What are the different styles for handling conflict?






20. Training of oneself; correction or regulation of oneself for improvement






21. Introducing a new person to a group






22. How conscious you are of your own motivations - thoughts - and feelings






23. It takes a lot longer to _____ a relational mess then it does to prevent one






24. Conversation killers






25. Evaluations of self worth (how you feel about these qualities)






26. Associated meaning






27. Considerate






28. Putting up an emotional guard against negative opinion






29. Inspiring and influencing others - setting your actions as example - knowing where to go...






30. Interrupting others






31. The intended meaning of the communication sent






32. Proper handshake






33. What are the 3 parts to the 'I Statement?'






34. What are the 3 codes used to express thoughts and feelings?






35. What % of communication is paralanguage?






36. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






37. _______________ criticism is presented in a way that can help you learn and grow.






38. Hunger






39. Communicating with words






40. Willingness to take credit and blame for actions






41. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






42. 4 types of love in the greek language






43. Which 2 guidelines for listening would you choose to incorporate more into your listening?






44. Making introductions






45. What are the unhealthy listening patterns and habits?






46. Anything that distracts






47. Your message expresses thoughts and feelings clearly and directly w/o making judgements






48. Be brief and to the point






49. Basics of tact and courtesy






50. Communicating without the use of words