Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Awareness of others perceptions of yourself
ability to read others perceptions of you
connotation
leadership
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

2. Stress key words - not confusing or complicated
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Clear
age - experiences - money - culture - education - religion

3. Nonassertive

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4. Hallway
external noise
decoding
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
ability to read others perceptions of you

5. The principles of conduct that govern a group or society
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
self esteem
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

6. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
age - experiences - money - culture - education - religion

7. How is our self concept developed?
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Why?
internal noise

8. Handling problems and criticism gracefully and maturely
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
professionalism
clean up
tone - people skills - handshakes - eye contact - keeping everyone involved

9. What % of communication is language?
7%
piece of information
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-assertion - direct agression - cowards agression - indirect communication - assertion

10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
external noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
feedback

11. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

12. Being on time
constructive
eye contact - extend hand first - offer firm but relaxed grip
initiative
punctual

13. The medium that carries the message
external noise
eye contact - handshake - proper intro - respect - include all
worry about location - timing - tone
channel

14. What nonverbal symbols are best at communicating?
etiquette
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self awareness
reflected appraisal and direct comparison

15. Doing what needs to be done and doing it withou tbeing told
initiative
decoding
self-discipline (control)
professionalism

16. Criticism expressed in a way that threatens the other person (retaliate)
cross-functional team
direct agression
language is symbolic
conflict

17. Communicating without the use of words
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-verbal communication
encoding

18. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
38%
verbal
language is subjective

19. Showing people they are important to you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise
eye contact - handshake - proper intro - respect - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion

20. What is the nature of conflict?
cowardly agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
channel
reflected appraisal and direct comparison

21. Be brief and to the point
team
integrity
Concise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

22. The ability to say and do things in a way that will not offend another person
empathic listening: listening with a desire to understand
7%
tact
Quickest way to break up a conversation

23. A group of people from different departments or areas working together.
direct comparison
Complete
language is subjective
cross-functional team

24. Receiving criticism

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25. Not constructive or helpful
negative
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact
38%

26. Your conscious read of others thoughts and feelings
reflected appraisal
others awareness
mediation
language is symbolic

27. Basics of tact and courtesy
interpersonal skills
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - respecting others differently

28. Skills that promote relationships with other people.
Quickest way to break up a conversation
interpersonal skills
ability to read others perceptions of you
direct agression

29. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - respecting others differently
55%

30. 3 approaches of tone
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive
empathic listening: listening with a desire to understand
if you have to be right - you won't handle conflict well

31. Putting message in sending form
encoding
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

32. Anything that distracts
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - extend hand first - offer firm but relaxed grip
noise
external noise

33. Factors that shape our frame of reference
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
age - experiences - money - culture - education - religion
internal noise

34. Training of oneself; correction or regulation of oneself for improvement
channel
self-discipline (control)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

35. Say something behind back
cowardly agression
worry about location - timing - tone
clean up
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

36. What question helps you be more aware?
internal noise
Why?
punctual
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

37. Harmonious and assertive tone
language is symbolic
ethics
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation

38. What are the different kinds of intimacy?
verbal
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
discrimination
language is symbolic

39. Making introductions
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
be quick to listen and slow to speak - listen to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

40. Willingness to take credit and blame for actions
Why?
feedback
accountability .
external noise

41. A struggle between 2 or more people
conflict
ability to read others perceptions of you
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
clean up

42. Steps to good professional communication
non-verbal communication
handshake - eye contact - introduction - stopping own conversation
language is symbolic
Complete

43. Hunger
empathic listening: listening with a desire to understand
integrity
decoding
internal noise

44. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Concise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
assertion
location - timing - intensity - relationships

45. Putting up an emotional guard against negative opinion
eye contact - handshake - proper intro - respect - include all
ability to read others perceptions of you
defensiveness
empathic listening: listening with a desire to understand

46. Give whole story - don't leave out info
non-assertion - direct agression - cowards agression - indirect communication - assertion
Complete
communication
integrity

47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
cross-functional team
communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone

48. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
Concise
7%
55%

49. Considerate
worry about location - timing - tone
be quick to listen and slow to speak - listen to understand
Quickest way to break up a conversation
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

50. The intended meaning of the communication sent
message
leadership
punctual
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry