Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Background of communication that influences how people interpret the message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
initiative
frame of reference
non-assertion - direct agression - cowards agression - indirect communication - assertion

2. Showing people they are important to you
reflected appraisal and direct comparison
eye contact - handshake - proper intro - respect - include all
accountability .
communication

3. An oversimplified and distorted belief about a person or group
stereotype
be quick to listen and slow to speak - listen to understand
others awareness
verbal

4. Stress key words - not confusing or complicated
Clear
non-assertion
interpersonal skills
etiquette

5. Handling problems and criticism gracefully and maturely
tone - people skills - handshakes - eye contact - keeping everyone involved
self esteem
professionalism
eye contact - extend hand first - offer firm but relaxed grip

6. We compare our weaknesses with others strengths (causes inferiority)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
direct comparison
age - experiences - money - culture - education - religion

7. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
non-verbal communication
mediation
piece of information
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

8. Willingness to take credit and blame for actions
accountability .
indirect communication
self esteem
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

9. Give whole story - don't leave out info
Complete
constructive
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

10. Factors that shape EQ
eye contact - handshake - proper intro - respect - include all
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
assertion

11. Aggressive

12. It takes a lot longer to _____ a relational mess then it does to prevent one
ability to read others perceptions of you
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference
clean up

13. Hallway
Complete
external noise
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

14. What % of communication is paralanguage?
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
38%
Complete

15. Following a strict code of conduct or standard of values
conflict
negative
integrity
discrimination

16. Training of oneself; correction or regulation of oneself for improvement
reflected appraisal
self-discipline (control)
Why?
empathic listening: listening with a desire to understand

17. Conversation killers
message
channel
defensiveness
talk too much about self - talk too little - interrupt others

18. Self concept that reflects the way we believe others see us
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tact
reflected appraisal
language is subjective

19. 4 types of love in the greek language
self-discipline (control)
noise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact

20. A ________________ can be the difference between understanding and not
handshake - eye contact - introduction - stopping own conversation
piece of information
direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

21. Doing what needs to be done and doing it withou tbeing told
initiative
ability to read others perceptions of you
internal noise
connotation

22. Receiving criticism

23. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
piece of information
channel
internal noise
communication

24. Skills that promote relationships with other people.
Clear
empathic listening: listening with a desire to understand
noise
interpersonal skills

25. The medium that carries the message
tone - people skills - respecting others differently
direct agression
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
channel

26. Being on time
Why?
cowardly agression
punctual
ability to read others perceptions of you

27. Criticism expressed in a way that threatens the other person (retaliate)
frame of reference
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
indirect communication

28. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
assertion
Clear
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child

29. Nonassertive

30. Your message expresses thoughts and feelings clearly and directly w/o making judgements
discrimination
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
assertion
encoding

31. What are the unhealthy listening patterns and habits?
Why?
38%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
team

32. The principles of conduct that govern a group or society
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
ethics

33. A group of people from different departments or areas working together.
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip
cross-functional team
38%

34. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
discrimination
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills

35. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-verbal communication
piece of information

36. The symbol reflects our understanding (we see a chair we know its a chair)
tone - people skills - respecting others differently
integrity
age - experiences - money - culture - education - religion
language is symbolic

37. Steps to good professional communication
cross-functional team
handshake - eye contact - introduction - stopping own conversation
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. What % of communication is language?
language is symbolic
7%
tone - people skills - respecting others differently
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

39. The intended meaning of the communication sent
7%
conflict
message
language is subjective

40. Giving criticism

41. Considerate
non-verbal communication
worry about location - timing - tone
others awareness
indirect communication

42. What are the 3 codes used to express thoughts and feelings?
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
channel

43. Factors that shape our frame of reference
55%
age - experiences - money - culture - education - religion
decoding
assertion

44. Hunger
internal noise
indirect communication
direct agression
eye contact - handshake - proper intro - respect - include all

45. 3 approaches of tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self concept
interpersonal skills
agressive - nonassertive - assertive

46. Say something behind back
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
others awareness
cowardly agression
if you have to be right - you won't handle conflict well

47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
if you have to be right - you won't handle conflict well
clear - complete - concise - considerate
discrimination
Quickest way to break up a conversation

48. What are the different kinds of intimacy?
be quick to listen and slow to speak - listen to understand
agressive - nonassertive - assertive
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

49. Interrupting others
Quickest way to break up a conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
noise
agressive - nonassertive - assertive

50. Evaluations of self worth (how you feel about these qualities)
self-discipline (control)
self esteem
communication
7%