Test your basic knowledge |

People Skills

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How conscious you are of your own motivations - thoughts - and feelings

2. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)

3. Speak to issue w/o raising hostility (you help someone come to a conclusion)

4. How is verbal communication both a bridge and a barrier?

5. It takes a lot longer to _____ a relational mess then it does to prevent one

6. Harmonious and assertive tone

7. What are the guidelines for listening?

8. Anything that distracts

9. ABCs for giving directions

10. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action

11. Hallway

12. What nonverbal symbols are best at communicating?

13. Associated meaning

14. Factors that shape our frame of reference

15. Awareness of others perceptions of yourself

16. Receiving criticism

17. Criticism expressed in a way that threatens the other person (retaliate)

18. Handling problems and criticism gracefully and maturely

19. A ________________ can be the difference between understanding and not

20. An oversimplified and distorted belief about a person or group

21. Effective communication basics

22. Steps to good professional communication

23. Cardinal rule of conflict

24. Your conscious read of others thoughts and feelings

25. A listerner's response that tells a sender that the message is understood

26. Your message expresses thoughts and feelings clearly and directly w/o making judgements

27. Basics of tact and courtesy

28. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)

29. Hunger

30. What is the nature of conflict?

31. Factors that shape EQ

32. What are the different styles for handling conflict?

33. Say something behind back

34. Give whole story - don't leave out info

35. Giving criticism

36. Aggressive

37. Inspiring and influencing others - setting your actions as example - knowing where to go...

38. Making introductions

39. Training of oneself; correction or regulation of oneself for improvement

40. A struggle between 2 or more people

41. Skills that promote relationships with other people.

42. A group of people from different departments or areas working together.

43. To act as an intermediary; to work with opposing sides in order to resolve a conflict.

44. What % of communication is language?

45. What % of communication is paralanguage?

46. Which 2 guidelines for listening would you choose to incorporate more into your listening?

47. Stress key words - not confusing or complicated

48. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.

49. The ability to say and do things in a way that will not offend another person

50. Showing people they are important to you