Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the different styles for handling conflict?
indirect communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
clear - complete - concise - considerate
defensiveness

2. Background of communication that influences how people interpret the message
38%
worry about location - timing - tone
defensiveness
frame of reference

3. Harmonious and assertive tone
agressive - nonassertive - assertive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tone - people skills - respecting others differently
location - timing - intensity - relationships

4. ABCs for giving directions
interpersonal skills
clear - complete - concise - considerate
professionalism
team

5. Hallway
direct agression
external noise
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

6. How conscious you are of your own motivations - thoughts - and feelings
self awareness
interpersonal skills
encoding
if you have to be right - you won't handle conflict well

7. What are the 3 codes used to express thoughts and feelings?
constructive
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
message
clean up

8. What % of communication is nonverbal?
professionalism
55%
initiative
language is symbolic

9. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
stereotype
cowardly agression
be quick to listen and slow to speak - listen to understand
self concept

10. A group of people from different departments or areas working together.
Clear
frame of reference
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
cross-functional team

11. How is our self concept developed?
reflected appraisal and direct comparison
55%
direct agression
agressive - nonassertive - assertive

12. Associated meaning
accountability .
empathic listening: listening with a desire to understand
connotation
professionalism

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
Quickest way to break up a conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
clear - complete - concise - considerate

14. What % of communication is language?
worry about location - timing - tone
location - timing - intensity - relationships
agressive - nonassertive - assertive
7%

15. 4 types of love in the greek language
discrimination
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

16. Being on time
emotional intelligence EQ
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual

17. What are the guidelines for listening?

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18. Give whole story - don't leave out info
indirect communication
channel
Complete
handshake - eye contact - introduction - stopping own conversation

19. Hunger
internal noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
leadership

20. Communicating with words
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Clear
verbal

21. Be brief and to the point
Concise
noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination

22. Stress key words - not confusing or complicated
if you have to be right - you won't handle conflict well
others awareness
encoding
Clear

23. The principles of conduct that govern a group or society
7%
agressive - nonassertive - assertive
ethics
reflected appraisal

24. What are the different kinds of intimacy?
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual

25. The unwillingness to express thoughts and feelings in a conflict (you run)
channel
others awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion

26. Making introductions
Why?
Complete
channel
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

27. Handling problems and criticism gracefully and maturely
professionalism
non-verbal communication
channel
connotation

28. What is the healthy listening habit?
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
language is subjective

29. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
age - experiences - money - culture - education - religion
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation
language is subjective

30. Putting up an emotional guard against negative opinion
location - timing - intensity - relationships
feedback
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
defensiveness

31. Putting message in sending form
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
stereotype
direct comparison

32. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
communication
38%
connotation

33. Your message expresses thoughts and feelings clearly and directly w/o making judgements
emotional intelligence EQ
assertion
external noise
cross-functional team

34. Awareness of others perceptions of yourself
ability to read others perceptions of you
handshake - eye contact - introduction - stopping own conversation
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
age - experiences - money - culture - education - religion

35. A struggle between 2 or more people
agressive - nonassertive - assertive
self concept
conflict
external noise

36. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
non-verbal communication
55%
noise

37. Effective communication basics
cowardly agression
be quick to listen and slow to speak - listen to understand
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership

38. Showing people they are important to you
indirect communication
eye contact - handshake - proper intro - respect - include all
accountability .
leadership

39. Having good manners in your dealing with people.
etiquette
empathic listening: listening with a desire to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
language is symbolic

40. What % of communication is paralanguage?
Quickest way to break up a conversation
38%
constructive
emotional intelligence EQ

41. We compare our weaknesses with others strengths (causes inferiority)
initiative
direct comparison
assertion
55%

42. 3 approaches of tone
piece of information
tone - people skills - respecting others differently
agressive - nonassertive - assertive
direct agression

43. Your conscious read of others thoughts and feelings
others awareness
7%
Complete
agressive - nonassertive - assertive

44. The symbol reflects our understanding (we see a chair we know its a chair)
38%
language is symbolic
feedback
tone - people skills - handshakes - eye contact - keeping everyone involved

45. Criticism expressed in a way that threatens the other person (retaliate)
self esteem
direct agression
handshake - eye contact - introduction - stopping own conversation
punctual

46. Nonassertive

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47. Receiving criticism

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48. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
interpersonal skills
reflected appraisal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

49. Factors that shape EQ
team
cross-functional team
piece of information
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

50. Introducing a new person to a group
location - timing - intensity - relationships
Concise
tone - people skills - respecting others differently
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all