Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Being on time
piece of information
self awareness
location - timing - intensity - relationships
punctual

2. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
indirect communication
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

3. Giving criticism

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4. Making introductions
cowardly agression
leadership
55%
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

5. Self concept that reflects the way we believe others see us
self awareness
piece of information
external noise
reflected appraisal

6. Handling problems and criticism gracefully and maturely
7%
professionalism
leadership
conflict

7. Awareness of others perceptions of yourself
ability to read others perceptions of you
tone - people skills - handshakes - eye contact - keeping everyone involved
message
7%

8. We compare our weaknesses with others strengths (causes inferiority)
Complete
external noise
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

9. Give whole story - don't leave out info
be quick to listen and slow to speak - listen to understand
negative
decoding
Complete

10. Aggressive

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11. Interrupting others
Quickest way to break up a conversation
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion
worry about location - timing - tone

12. A group of people from different departments or areas working together.
tone - people skills - handshakes - eye contact - keeping everyone involved
cross-functional team
empathic listening: listening with a desire to understand
initiative

13. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
indirect communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
connotation
team

14. Doing what needs to be done and doing it withou tbeing told
team
eye contact - extend hand first - offer firm but relaxed grip
initiative
cross-functional team

15. Showing people they are important to you
piece of information
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - handshake - proper intro - respect - include all
ethics

16. Hallway
initiative
tact
external noise
cross-functional team

17. Say something behind back
verbal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication
cowardly agression

18. Basics of tact and courtesy
Complete
reflected appraisal and direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently

19. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
defensiveness
others awareness
message

20. What are the 3 parts to the 'I Statement?'
etiquette
agressive - nonassertive - assertive
direct agression
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

21. What is the healthy listening habit?
empathic listening: listening with a desire to understand
defensiveness
initiative
frame of reference

22. What question helps you be more aware?
eye contact - extend hand first - offer firm but relaxed grip
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Why?
direct comparison

23. What are the unhealthy listening patterns and habits?
message
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
etiquette
professionalism

24. Putting message in sending form
feedback
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Why?
encoding

25. Conversation killers
talk too much about self - talk too little - interrupt others
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

26. Your ability to understand and manage your own emotions and be sensitive to others emotions
empathic listening: listening with a desire to understand
emotional intelligence EQ
channel
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

27. Harmonious and assertive tone
etiquette
direct agression
location - timing - intensity - relationships
mediation

28. What are the guidelines for listening?

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29. Associated meaning
connotation
Concise
reflected appraisal
clear - complete - concise - considerate

30. The medium that carries the message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
channel
tact

31. Considerate
encoding
worry about location - timing - tone
cowardly agression
interpersonal skills

32. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
etiquette
self concept
Complete

33. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
encoding
worry about location - timing - tone
reflected appraisal

34. Hunger
be quick to listen and slow to speak - listen to understand
internal noise
self concept
ability to read others perceptions of you

35. _______________ criticism is presented in a way that can help you learn and grow.
mediation
55%
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
constructive

36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
7%

37. Background of communication that influences how people interpret the message
self concept
handshake - eye contact - introduction - stopping own conversation
frame of reference
feedback

38. Putting up an emotional guard against negative opinion
defensiveness
Why?
self concept
leadership

39. Communicating with words
verbal
connotation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
feedback

40. The unwillingness to express thoughts and feelings in a conflict (you run)
internal noise
location - timing - intensity - relationships
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-assertion

41. What % of communication is paralanguage?
channel
38%
etiquette
handshake - eye contact - introduction - stopping own conversation

42. Same words may be interpreted differently than you meant
language is subjective
cross-functional team
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
tact

43. The intended meaning of the communication sent
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
stereotype
message
55%

44. Criticism expressed in a way that threatens the other person (retaliate)
indirect communication
direct agression
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
Quickest way to break up a conversation

45. ABCs for giving directions
defensiveness
others awareness
Why?
clear - complete - concise - considerate

46. Stress key words - not confusing or complicated
self concept
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
Clear
non-assertion - direct agression - cowards agression - indirect communication - assertion

47. Skills that promote relationships with other people.
Clear
interpersonal skills
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
self esteem

48. A listerner's response that tells a sender that the message is understood
discrimination
decoding
feedback
direct comparison

49. What you're going through when you're trying to interpret
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
emotional intelligence EQ
decoding
professionalism

50. Evaluations of self worth (how you feel about these qualities)
interpersonal skills
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self esteem
tone - people skills - respecting others differently