Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 3 approaches of tone
indirect communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
agressive - nonassertive - assertive
mediation


2. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
reflected appraisal
clear - complete - concise - considerate
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
team


3. What is the healthy listening habit?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
empathic listening: listening with a desire to understand
interpersonal skills


4. The symbol reflects our understanding (we see a chair we know its a chair)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
negative
if you have to be right - you won't handle conflict well
language is symbolic


5. Evaluations of self worth (how you feel about these qualities)
non-verbal communication
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self esteem


6. Nonassertive

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7. What are the 3 parts to the 'I Statement?'
38%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion


8. What you're going through when you're trying to interpret
frame of reference
self awareness
cross-functional team
decoding


9. ABCs for giving directions
clear - complete - concise - considerate
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
cross-functional team


10. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
channel
clean up
connotation


11. Harmonious and assertive tone
direct comparison
7%
location - timing - intensity - relationships
accountability .


12. Awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
external noise
ability to read others perceptions of you


13. How is verbal communication both a bridge and a barrier?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


14. Communicating with words
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
verbal
reflected appraisal and direct comparison


15. Willingness to take credit and blame for actions
reflected appraisal
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
initiative
accountability .


16. Your ability to understand and manage your own emotions and be sensitive to others emotions
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
emotional intelligence EQ
location - timing - intensity - relationships
assertion


17. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
empathic listening: listening with a desire to understand
professionalism
handshake - eye contact - introduction - stopping own conversation


18. Say something behind back
if you have to be right - you won't handle conflict well
self-discipline (control)
encoding
cowardly agression


19. Basics of tact and courtesy
constructive
self-discipline (control)
tone - people skills - respecting others differently
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


20. Receiving criticism

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21. The medium that carries the message
channel
non-assertion
handshake - eye contact - introduction - stopping own conversation
self-discipline (control)


22. Factors that shape EQ
language is symbolic
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
communication
constructive


23. Anything that distracts
communication
noise
location - timing - intensity - relationships
others awareness


24. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
self esteem
accountability .
professionalism


25. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
7%
55%
non-assertion - direct agression - cowards agression - indirect communication - assertion


26. What % of communication is nonverbal?
55%
mediation
initiative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


27. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self awareness
discrimination
be quick to listen and slow to speak - listen to understand
team


28. A listerner's response that tells a sender that the message is understood
negative
feedback
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self awareness


29. Handling problems and criticism gracefully and maturely
cowardly agression
professionalism
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
handshake - eye contact - introduction - stopping own conversation


30. Being on time
assertion
decoding
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
punctual


31. Aggressive

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32. The intended meaning of the communication sent
direct agression
message
internal noise
self awareness


33. Associated meaning
connotation
self esteem
empathic listening: listening with a desire to understand
clear - complete - concise - considerate


34. Inspiring and influencing others - setting your actions as example - knowing where to go...
non-assertion - direct agression - cowards agression - indirect communication - assertion
reflected appraisal
piece of information
leadership


35. Considerate
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
handshake - eye contact - introduction - stopping own conversation
encoding
worry about location - timing - tone


36. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
etiquette
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete


37. A group of people from different departments or areas working together.
cross-functional team
eye contact - extend hand first - offer firm but relaxed grip
interpersonal skills
empathic listening: listening with a desire to understand


38. What are the different kinds of intimacy?
non-assertion - direct agression - cowards agression - indirect communication - assertion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Why?
Clear


39. Putting up an emotional guard against negative opinion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self-discipline (control)
defensiveness
clear - complete - concise - considerate


40. Self concept that reflects the way we believe others see us
self esteem
non-verbal communication
reflected appraisal
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


41. Skills that promote relationships with other people.
initiative
accountability .
interpersonal skills
cross-functional team


42. Showing people they are important to you
integrity
cowardly agression
eye contact - handshake - proper intro - respect - include all
assertion


43. Stress key words - not confusing or complicated
handshake - eye contact - introduction - stopping own conversation
encoding
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


44. Giving criticism

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45. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal
leadership
talk too much about self - talk too little - interrupt others


46. Effective communication basics
team
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)


47. Hunger
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
internal noise
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening


48. _______________ criticism is presented in a way that can help you learn and grow.
language is subjective
eye contact - extend hand first - offer firm but relaxed grip
constructive
ethics


49. Not constructive or helpful
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
agressive - nonassertive - assertive
non-verbal communication
negative


50. Cardinal rule of conflict

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