People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Proper handshake
tact
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
others awareness


2. Conversation killers
interpersonal skills
initiative
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others


3. Hallway
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise
decoding


4. Doing what needs to be done and doing it withou tbeing told
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
be quick to listen and slow to speak - listen to understand
decoding
initiative


5. Same words may be interpreted differently than you meant
eye contact - handshake - proper intro - respect - include all
mediation
language is subjective
interpersonal skills


6. Evaluations of self worth (how you feel about these qualities)
reflected appraisal
handshake - eye contact - introduction - stopping own conversation
Clear
self esteem


7. Interrupting others
Quickest way to break up a conversation
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self-discipline (control)


8. Being on time
internal noise
Quickest way to break up a conversation
feedback
punctual


9. Hunger
reflected appraisal
message
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise


10. Basics of tact and courtesy
empathic listening: listening with a desire to understand
clear - complete - concise - considerate
assertion
tone - people skills - respecting others differently


11. Giving criticism

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12. Following a strict code of conduct or standard of values
Clear
conflict
integrity
encoding


13. Communicating without the use of words
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
accountability .
message
non-verbal communication


14. Harmonious and assertive tone
direct comparison
location - timing - intensity - relationships
self awareness
accountability .


15. A group of people from different departments or areas working together.
cross-functional team
if you have to be right - you won't handle conflict well
stereotype
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)


16. What are the different kinds of intimacy?
accountability .
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Why?
Quickest way to break up a conversation


17. Your message expresses thoughts and feelings clearly and directly w/o making judgements
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
reflected appraisal and direct comparison
self esteem
assertion


18. Aggressive

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19. Receiving criticism

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20. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Why?
external noise


21. Criticism expressed in a way that threatens the other person (retaliate)
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
direct agression
Complete
indirect communication


22. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
self esteem
38%
initiative


23. Your ability to understand and manage your own emotions and be sensitive to others emotions
team
emotional intelligence EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
age - experiences - money - culture - education - religion


24. What % of communication is paralanguage?
mediation
38%
encoding
self esteem


25. What % of communication is language?
worry about location - timing - tone
non-assertion - direct agression - cowards agression - indirect communication - assertion
7%
verbal


26. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
team
feedback


27. A struggle between 2 or more people
direct comparison
handshake - eye contact - introduction - stopping own conversation
conflict
communication


28. Putting message in sending form
self awareness
tact
empathic listening: listening with a desire to understand
encoding


29. What are the 3 parts to the 'I Statement?'
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
internal noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments


30. Effective communication basics
accountability .
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive


31. Background of communication that influences how people interpret the message
initiative
mediation
frame of reference
55%


32. How conscious you are of your own motivations - thoughts - and feelings
self awareness
self esteem
non-assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


33. Putting up an emotional guard against negative opinion
frame of reference
defensiveness
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


34. Self concept that reflects the way we believe others see us
non-assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
reflected appraisal


35. The principles of conduct that govern a group or society
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
communication
constructive
ethics


36. Your conscious read of others thoughts and feelings
integrity
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - respecting others differently
others awareness


37. Showing people they are important to you
self esteem
noise
worry about location - timing - tone
eye contact - handshake - proper intro - respect - include all


38. Nonassertive

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39. Cardinal rule of conflict

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40. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
accountability .
location - timing - intensity - relationships
reflected appraisal


41. A ________________ can be the difference between understanding and not
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
worry about location - timing - tone
piece of information


42. Considerate
worry about location - timing - tone
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Concise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship


43. Handling problems and criticism gracefully and maturely
channel
non-assertion - direct agression - cowards agression - indirect communication - assertion
professionalism
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


44. Skills that promote relationships with other people.
agressive - nonassertive - assertive
interpersonal skills
cross-functional team
conflict


45. How is our self concept developed?
noise
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
assertion


46. Introducing a new person to a group
self awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
etiquette
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)


47. The unwillingness to express thoughts and feelings in a conflict (you run)
defensiveness
indirect communication
non-assertion
leadership


48. _______________ criticism is presented in a way that can help you learn and grow.
age - experiences - money - culture - education - religion
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
constructive


49. What question helps you be more aware?
38%
Why?
decoding
worry about location - timing - tone


50. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
non-assertion
connotation
self concept
discrimination