People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What % of communication is language?
7%
internal noise
others awareness
Why?


2. Considerate
integrity
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
worry about location - timing - tone


3. Anything that distracts
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
noise
Clear
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


4. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


5. Associated meaning
Concise
Quickest way to break up a conversation
connotation
38%


6. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
handshake - eye contact - introduction - stopping own conversation


7. Putting up an emotional guard against negative opinion
cowardly agression
clean up
direct comparison
defensiveness


8. Self concept that reflects the way we believe others see us
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
reflected appraisal
assertion


9. 4 types of love in the greek language
cowardly agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


10. Stress key words - not confusing or complicated
mediation
Clear
defensiveness
self concept


11. Say something behind back
frame of reference
noise
cowardly agression
integrity


12. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
verbal
handshake - eye contact - introduction - stopping own conversation
eye contact - extend hand first - offer firm but relaxed grip


13. What are the guidelines for listening?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


14. Following a strict code of conduct or standard of values
integrity
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)


15. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


16. What are the 3 parts to the 'I Statement?'
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
decoding


17. A listerner's response that tells a sender that the message is understood
piece of information
feedback
channel
Complete


18. Communicating without the use of words
non-verbal communication
stereotype
location - timing - intensity - relationships
handshake - eye contact - introduction - stopping own conversation


19. Proper handshake
talk too much about self - talk too little - interrupt others
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
team


20. Your ability to understand and manage your own emotions and be sensitive to others emotions
non-verbal communication
emotional intelligence EQ
self esteem
non-assertion - direct agression - cowards agression - indirect communication - assertion


21. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


22. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
clear - complete - concise - considerate
noise
communication
clean up


23. What question helps you be more aware?
Why?
reflected appraisal and direct comparison
worry about location - timing - tone
assertion


24. Introducing a new person to a group
encoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
cross-functional team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


25. Interrupting others
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise
cross-functional team
Quickest way to break up a conversation


26. Having good manners in your dealing with people.
decoding
etiquette
initiative
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself


27. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


28. Hunger
internal noise
Complete
direct comparison
defensiveness


29. Being on time
ability to read others perceptions of you
agressive - nonassertive - assertive
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
punctual


30. Give whole story - don't leave out info
empathic listening: listening with a desire to understand
self-discipline (control)
Complete
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care


31. Same words may be interpreted differently than you meant
professionalism
self concept
language is subjective
non-assertion


32. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
self-discipline (control)
conflict
negative


33. Your conscious read of others thoughts and feelings
indirect communication
Clear
eye contact - extend hand first - offer firm but relaxed grip
others awareness


34. Criticism expressed in a way that threatens the other person (retaliate)
tact
agressive - nonassertive - assertive
direct agression
piece of information


35. Be brief and to the point
Quickest way to break up a conversation
Why?
clean up
Concise


36. Conversation killers
eye contact - extend hand first - offer firm but relaxed grip
language is subjective
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
talk too much about self - talk too little - interrupt others


37. The principles of conduct that govern a group or society
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
Complete
ethics


38. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
discrimination
if you have to be right - you won't handle conflict well
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation


39. Inspiring and influencing others - setting your actions as example - knowing where to go...
self awareness
verbal
discrimination
leadership


40. What are the unhealthy listening patterns and habits?
channel
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
integrity


41. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


42. Not constructive or helpful
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
internal noise
empathic listening: listening with a desire to understand


43. Basics of tact and courtesy
direct comparison
others awareness
tact
tone - people skills - respecting others differently


44. Showing people they are important to you
clean up
eye contact - handshake - proper intro - respect - include all
talk too much about self - talk too little - interrupt others
discrimination


45. Your message expresses thoughts and feelings clearly and directly w/o making judgements
Complete
assertion
be quick to listen and slow to speak - listen to understand
etiquette


46. What % of communication is paralanguage?
self-discipline (control)
constructive
38%
Concise


47. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self concept
Complete
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


48. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Complete
team
eye contact - extend hand first - offer firm but relaxed grip
external noise


49. Skills that promote relationships with other people.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Clear
interpersonal skills


50. Handling problems and criticism gracefully and maturely
professionalism
7%
clean up
accountability .