Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Effective communication basics






2. Factors that shape our frame of reference






3. What % of communication is language?






4. The principles of conduct that govern a group or society






5. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






6. Your ability to understand and manage your own emotions and be sensitive to others emotions






7. The unwillingness to express thoughts and feelings in a conflict (you run)






8. What you're going through when you're trying to interpret






9. Not constructive or helpful






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. What is the healthy listening habit?






12. It takes a lot longer to _____ a relational mess then it does to prevent one






13. Same words may be interpreted differently than you meant






14. Give whole story - don't leave out info






15. The intended meaning of the communication sent






16. Awareness of others perceptions of yourself






17. Communicating without the use of words






18. An oversimplified and distorted belief about a person or group






19. Background of communication that influences how people interpret the message






20. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






21. Basics of tact and courtesy






22. What % of communication is nonverbal?






23. Your message expresses thoughts and feelings clearly and directly w/o making judgements






24. Receiving criticism


25. Speak to issue w/o raising hostility (you help someone come to a conclusion)






26. Criticism expressed in a way that threatens the other person (retaliate)






27. Giving criticism


28. The medium that carries the message






29. A ________________ can be the difference between understanding and not






30. Anything that distracts






31. Introducing a new person to a group






32. Considerate






33. Putting up an emotional guard against negative opinion






34. A struggle between 2 or more people






35. Doing what needs to be done and doing it withou tbeing told






36. Inspiring and influencing others - setting your actions as example - knowing where to go...






37. Proper handshake






38. Handling problems and criticism gracefully and maturely






39. 4 types of love in the greek language






40. Evaluations of self worth (how you feel about these qualities)






41. Willingness to take credit and blame for actions






42. _______________ criticism is presented in a way that can help you learn and grow.






43. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






44. Having good manners in your dealing with people.






45. What nonverbal symbols are best at communicating?






46. Factors that shape EQ






47. We compare our weaknesses with others strengths (causes inferiority)






48. What are the 3 parts to the 'I Statement?'






49. The symbol reflects our understanding (we see a chair we know its a chair)






50. The ability to say and do things in a way that will not offend another person