Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
assertion
non-assertion
reflected appraisal and direct comparison

2. What % of communication is paralanguage?
location - timing - intensity - relationships
Complete
self-discipline (control)
38%

3. What are the guidelines for listening?

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4. Basics of tact and courtesy
emotional intelligence EQ
ethics
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
tone - people skills - respecting others differently

5. The unwillingness to express thoughts and feelings in a conflict (you run)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
eye contact - handshake - proper intro - respect - include all
handshake - eye contact - introduction - stopping own conversation
non-assertion

6. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
initiative
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

7. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
feedback
constructive
talk too much about self - talk too little - interrupt others

8. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
location - timing - intensity - relationships
leadership
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

9. Putting up an emotional guard against negative opinion
leadership
decoding
defensiveness
emotional intelligence EQ

10. What % of communication is nonverbal?
Concise
non-verbal communication
55%
age - experiences - money - culture - education - religion

11. Your conscious read of others thoughts and feelings
defensiveness
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
if you have to be right - you won't handle conflict well
others awareness

12. Handling problems and criticism gracefully and maturely
professionalism
ethics
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
internal noise

13. What are the different kinds of intimacy?
self-discipline (control)
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
communication

14. An oversimplified and distorted belief about a person or group
mediation
connotation
location - timing - intensity - relationships
stereotype

15. Awareness of others perceptions of yourself
38%
ability to read others perceptions of you
eye contact - extend hand first - offer firm but relaxed grip
empathic listening: listening with a desire to understand

16. 3 approaches of tone
encoding
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation

17. Nonassertive

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18. Say something behind back
conflict
clear - complete - concise - considerate
cross-functional team
cowardly agression

19. Which 2 guidelines for listening would you choose to incorporate more into your listening?
be quick to listen and slow to speak - listen to understand
feedback
Why?
Clear

20. We compare our weaknesses with others strengths (causes inferiority)
ability to read others perceptions of you
self esteem
leadership
direct comparison

21. The principles of conduct that govern a group or society
ethics
others awareness
negative
defensiveness

22. Making introductions
if you have to be right - you won't handle conflict well
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
ethics
piece of information

23. The medium that carries the message
channel
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion - direct agression - cowards agression - indirect communication - assertion
constructive

24. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
agressive - nonassertive - assertive
negative
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

25. What you're going through when you're trying to interpret
decoding
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
accountability .
non-verbal communication

26. Associated meaning
tact
internal noise
talk too much about self - talk too little - interrupt others
connotation

27. Following a strict code of conduct or standard of values
decoding
tone - people skills - respecting others differently
leadership
integrity

28. Stress key words - not confusing or complicated
Clear
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
Concise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

29. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
non-assertion - direct agression - cowards agression - indirect communication - assertion
punctual
language is symbolic
team

30. A listerner's response that tells a sender that the message is understood
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback
location - timing - intensity - relationships
verbal

31. Hallway
external noise
clean up
frame of reference
emotional intelligence EQ

32. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
channel
if you have to be right - you won't handle conflict well
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

33. Evaluations of self worth (how you feel about these qualities)
clear - complete - concise - considerate
connotation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self esteem

34. What are the 3 parts to the 'I Statement?'
connotation
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
others awareness

35. _______________ criticism is presented in a way that can help you learn and grow.
feedback
constructive
Concise
be quick to listen and slow to speak - listen to understand

36. The ability to say and do things in a way that will not offend another person
reflected appraisal
location - timing - intensity - relationships
tact
initiative

37. Willingness to take credit and blame for actions
accountability .
if you have to be right - you won't handle conflict well
connotation
talk too much about self - talk too little - interrupt others

38. Conversation killers
language is subjective
agressive - nonassertive - assertive
etiquette
talk too much about self - talk too little - interrupt others

39. How is our self concept developed?
38%
clear - complete - concise - considerate
reflected appraisal and direct comparison
ability to read others perceptions of you

40. What question helps you be more aware?
Why?
tone - people skills - respecting others differently
ethics
integrity

41. Hunger
Complete
internal noise
interpersonal skills
encoding

42. Being on time
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
punctual
Complete

43. Anything that distracts
channel
age - experiences - money - culture - education - religion
noise
language is symbolic

44. Communicating with words
worry about location - timing - tone
Quickest way to break up a conversation
verbal
self esteem

45. How is verbal communication both a bridge and a barrier?
cowardly agression
defensiveness
7%
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

46. A ________________ can be the difference between understanding and not
discrimination
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct comparison

47. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
direct comparison
accountability .
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

48. Inspiring and influencing others - setting your actions as example - knowing where to go...
professionalism
leadership
mediation
Concise

49. Giving criticism

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50. Aggressive

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