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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the guidelines for listening?
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2. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self awareness
reflected appraisal
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
indirect communication
3. A listerner's response that tells a sender that the message is understood
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
feedback
frame of reference
reflected appraisal
4. A struggle between 2 or more people
direct agression
tone - people skills - respecting others differently
location - timing - intensity - relationships
conflict
5. The principles of conduct that govern a group or society
stereotype
Complete
ethics
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
6. Having good manners in your dealing with people.
indirect communication
worry about location - timing - tone
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved
7. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
Quickest way to break up a conversation
self-discipline (control)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
8. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
professionalism
discrimination
indirect communication
talk too much about self - talk too little - interrupt others
9. What are the 3 parts to the 'I Statement?'
direct agression
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-assertion - direct agression - cowards agression - indirect communication - assertion
10. Associated meaning
connotation
discrimination
communication
Why?
11. Receiving criticism
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12. Putting up an emotional guard against negative opinion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness
verbal
external noise
13. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
initiative
ethics
non-verbal communication
14. Same words may be interpreted differently than you meant
be quick to listen and slow to speak - listen to understand
direct agression
self awareness
language is subjective
15. Give whole story - don't leave out info
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Complete
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
agressive - nonassertive - assertive
16. How is our self concept developed?
reflected appraisal and direct comparison
external noise
location - timing - intensity - relationships
etiquette
17. A group of people from different departments or areas working together.
non-assertion - direct agression - cowards agression - indirect communication - assertion
cross-functional team
self awareness
Quickest way to break up a conversation
18. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is symbolic
self concept
ability to read others perceptions of you
19. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
handshake - eye contact - introduction - stopping own conversation
eye contact - handshake - proper intro - respect - include all
clear - complete - concise - considerate
20. Introducing a new person to a group
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
punctual
21. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
message
be quick to listen and slow to speak - listen to understand
ability to read others perceptions of you
22. Handling problems and criticism gracefully and maturely
self esteem
language is symbolic
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
professionalism
23. Which 2 guidelines for listening would you choose to incorporate more into your listening?
55%
be quick to listen and slow to speak - listen to understand
direct agression
integrity
24. Steps to good professional communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
conflict
handshake - eye contact - introduction - stopping own conversation
25. What question helps you be more aware?
initiative
discrimination
conflict
Why?
26. Putting message in sending form
encoding
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
verbal
others awareness
27. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Complete
frame of reference
language is subjective
28. What % of communication is nonverbal?
55%
cowardly agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clear - complete - concise - considerate
29. Awareness of others perceptions of yourself
conflict
self awareness
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ability to read others perceptions of you
30. Interrupting others
eye contact - extend hand first - offer firm but relaxed grip
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Quickest way to break up a conversation
external noise
31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
noise
communication
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
mediation
32. How is verbal communication both a bridge and a barrier?
indirect communication
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
external noise
33. Cardinal rule of conflict
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34. Proper handshake
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
feedback
eye contact - extend hand first - offer firm but relaxed grip
direct comparison
35. What % of communication is language?
non-verbal communication
7%
leadership
be quick to listen and slow to speak - listen to understand
36. Evaluations of self worth (how you feel about these qualities)
self esteem
etiquette
direct comparison
Concise
37. An oversimplified and distorted belief about a person or group
stereotype
external noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
38. The unwillingness to express thoughts and feelings in a conflict (you run)
team
7%
non-assertion
Concise
39. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
team
talk too much about self - talk too little - interrupt others
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
40. Be brief and to the point
talk too much about self - talk too little - interrupt others
emotional intelligence EQ
Concise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
41. 4 types of love in the greek language
reflected appraisal
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tone - people skills - respecting others differently
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
42. Your conscious read of others thoughts and feelings
language is subjective
others awareness
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
43. Anything that distracts
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
handshake - eye contact - introduction - stopping own conversation
integrity
noise
44. Not constructive or helpful
Quickest way to break up a conversation
negative
constructive
55%
45. Harmonious and assertive tone
ability to read others perceptions of you
location - timing - intensity - relationships
encoding
talk too much about self - talk too little - interrupt others
46. Conversation killers
talk too much about self - talk too little - interrupt others
interpersonal skills
Why?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
47. Background of communication that influences how people interpret the message
stereotype
frame of reference
connotation
message
48. Hunger
communication
external noise
location - timing - intensity - relationships
internal noise
49. ABCs for giving directions
clear - complete - concise - considerate
etiquette
ethics
piece of information
50. We compare our weaknesses with others strengths (causes inferiority)
non-verbal communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
direct comparison
noise