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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communicating without the use of words
non-verbal communication
initiative
encoding
etiquette
2. An oversimplified and distorted belief about a person or group
accountability .
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
stereotype
3. What you're going through when you're trying to interpret
interpersonal skills
decoding
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
4. Factors that shape our frame of reference
55%
38%
empathic listening: listening with a desire to understand
age - experiences - money - culture - education - religion
5. Having good manners in your dealing with people.
negative
indirect communication
handshake - eye contact - introduction - stopping own conversation
etiquette
6. Skills that promote relationships with other people.
age - experiences - money - culture - education - religion
interpersonal skills
7%
cross-functional team
7. Being on time
punctual
7%
decoding
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
8. What are the different kinds of intimacy?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
tone - people skills - respecting others differently
9. What % of communication is paralanguage?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
clean up
38%
10. Criticism expressed in a way that threatens the other person (retaliate)
initiative
ethics
ability to read others perceptions of you
direct agression
11. Hallway
initiative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
external noise
Concise
12. Harmonious and assertive tone
location - timing - intensity - relationships
communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is symbolic
13. Inspiring and influencing others - setting your actions as example - knowing where to go...
frame of reference
leadership
Why?
cross-functional team
14. The intended meaning of the communication sent
feedback
mediation
message
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
15. Basics of tact and courtesy
etiquette
ethics
tone - people skills - respecting others differently
communication
16. Considerate
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
worry about location - timing - tone
others awareness
17. Willingness to take credit and blame for actions
stereotype
7%
accountability .
eye contact - extend hand first - offer firm but relaxed grip
18. The principles of conduct that govern a group or society
noise
ethics
negative
ability to read others perceptions of you
19. Evaluations of self worth (how you feel about these qualities)
tact
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
self esteem
noise
20. Cardinal rule of conflict
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21. Background of communication that influences how people interpret the message
empathic listening: listening with a desire to understand
frame of reference
negative
direct comparison
22. What question helps you be more aware?
cross-functional team
leadership
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Why?
23. A group of people from different departments or areas working together.
cross-functional team
direct comparison
7%
tone - people skills - respecting others differently
24. Your message expresses thoughts and feelings clearly and directly w/o making judgements
verbal
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
self concept
25. Introducing a new person to a group
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
direct comparison
eye contact - extend hand first - offer firm but relaxed grip
self-discipline (control)
26. Anything that distracts
noise
constructive
team
tone - people skills - handshakes - eye contact - keeping everyone involved
27. Communicating with words
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
28. Factors that shape EQ
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
29. The symbol reflects our understanding (we see a chair we know its a chair)
emotional intelligence EQ
language is symbolic
frame of reference
feedback
30. Your ability to understand and manage your own emotions and be sensitive to others emotions
emotional intelligence EQ
internal noise
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
negative
31. Doing what needs to be done and doing it withou tbeing told
integrity
initiative
noise
agressive - nonassertive - assertive
32. Proper handshake
accountability .
age - experiences - money - culture - education - religion
eye contact - extend hand first - offer firm but relaxed grip
language is symbolic
33. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
feedback
be quick to listen and slow to speak - listen to understand
tact
34. Your conscious read of others thoughts and feelings
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
mediation
interpersonal skills
others awareness
35. Effective communication basics
Why?
tone - people skills - handshakes - eye contact - keeping everyone involved
location - timing - intensity - relationships
initiative
36. The unwillingness to express thoughts and feelings in a conflict (you run)
noise
self esteem
tact
non-assertion
37. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
age - experiences - money - culture - education - religion
worry about location - timing - tone
tone - people skills - handshakes - eye contact - keeping everyone involved
38. Stress key words - not confusing or complicated
accountability .
Clear
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion
39. What nonverbal symbols are best at communicating?
agressive - nonassertive - assertive
direct agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tact
40. Following a strict code of conduct or standard of values
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
eye contact - extend hand first - offer firm but relaxed grip
integrity
self concept
41. ABCs for giving directions
clear - complete - concise - considerate
constructive
be quick to listen and slow to speak - listen to understand
38%
42. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
if you have to be right - you won't handle conflict well
Concise
negative
43. Aggressive
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44. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
be quick to listen and slow to speak - listen to understand
tact
defensiveness
45. Say something behind back
non-assertion
cowardly agression
verbal
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
46. Be brief and to the point
non-assertion
clear - complete - concise - considerate
Concise
discrimination
47. The medium that carries the message
channel
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
eye contact - handshake - proper intro - respect - include all
48. Not constructive or helpful
negative
noise
reflected appraisal and direct comparison
integrity
49. Associated meaning
indirect communication
feedback
self concept
connotation
50. Receiving criticism
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