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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A struggle between 2 or more people
conflict
noise
assertion
clean up

2. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
defensiveness
direct agression
38%

3. Give whole story - don't leave out info
Complete
piece of information
non-verbal communication
cross-functional team

4. Be brief and to the point
Concise
conflict
Why?
cross-functional team

5. Receiving criticism

6. Harmonious and assertive tone
conflict
internal noise
stereotype
location - timing - intensity - relationships

7. The ability to say and do things in a way that will not offend another person
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
55%
negative
tact

8. Considerate
accountability .
worry about location - timing - tone
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
constructive

9. Introducing a new person to a group
direct comparison
Complete
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
initiative

10. What are the 3 parts to the 'I Statement?'
interpersonal skills
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

11. What are the different styles for handling conflict?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
empathic listening: listening with a desire to understand
location - timing - intensity - relationships
non-assertion - direct agression - cowards agression - indirect communication - assertion

12. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
assertion
Complete
direct agression

13. Speak to issue w/o raising hostility (you help someone come to a conclusion)
self-discipline (control)
indirect communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
non-assertion

14. An oversimplified and distorted belief about a person or group
negative
stereotype
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
verbal

15. Making introductions
initiative
self-discipline (control)
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

16. Your ability to understand and manage your own emotions and be sensitive to others emotions
team
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal and direct comparison
emotional intelligence EQ

17. Anything that distracts
non-assertion
noise
self-discipline (control)
55%

18. Not constructive or helpful
reflected appraisal
language is subjective
if you have to be right - you won't handle conflict well
negative

19. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
age - experiences - money - culture - education - religion
self-discipline (control)
communication
non-assertion - direct agression - cowards agression - indirect communication - assertion

20. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
clean up
self concept
mediation
discrimination

21. A listerner's response that tells a sender that the message is understood
non-assertion
self esteem
feedback
reflected appraisal

22. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
be quick to listen and slow to speak - listen to understand
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

23. A group of people from different departments or areas working together.
self concept
reflected appraisal and direct comparison
reflected appraisal
cross-functional team

24. Proper handshake
ethics
others awareness
clear - complete - concise - considerate
eye contact - extend hand first - offer firm but relaxed grip

25. Your conscious read of others thoughts and feelings
team
cowardly agression
initiative
others awareness

26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
verbal
discrimination
tone - people skills - handshakes - eye contact - keeping everyone involved
direct agression

27. What nonverbal symbols are best at communicating?
encoding
ability to read others perceptions of you
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
negative

28. Basics of tact and courtesy
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
indirect communication
tone - people skills - respecting others differently

29. Background of communication that influences how people interpret the message
discrimination
frame of reference
assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

30. A ________________ can be the difference between understanding and not
mediation
piece of information
interpersonal skills
location - timing - intensity - relationships

31. Self concept that reflects the way we believe others see us
direct agression
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
reflected appraisal
if you have to be right - you won't handle conflict well

32. What is the nature of conflict?
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
non-verbal communication
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

33. Effective communication basics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
channel
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved

34. Being on time
others awareness
handshake - eye contact - introduction - stopping own conversation
defensiveness
punctual

35. Awareness of others perceptions of yourself
ability to read others perceptions of you
assertion
self concept
defensiveness

36. Handling problems and criticism gracefully and maturely
language is symbolic
professionalism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
emotional intelligence EQ

37. Willingness to take credit and blame for actions
team
Concise
accountability .
eye contact - extend hand first - offer firm but relaxed grip

38. Stress key words - not confusing or complicated
verbal
reflected appraisal
cowardly agression
Clear

39. How is our self concept developed?
agressive - nonassertive - assertive
frame of reference
reflected appraisal and direct comparison
tone - people skills - respecting others differently

40. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
Complete
defensiveness
interpersonal skills

41. Factors that shape our frame of reference
frame of reference
interpersonal skills
age - experiences - money - culture - education - religion
handshake - eye contact - introduction - stopping own conversation

42. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
conflict
if you have to be right - you won't handle conflict well
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

43. Giving criticism

44. Showing people they are important to you
self concept
eye contact - handshake - proper intro - respect - include all
indirect communication
cross-functional team

45. What % of communication is paralanguage?
38%
message
be quick to listen and slow to speak - listen to understand
encoding

46. We compare our weaknesses with others strengths (causes inferiority)
non-verbal communication
non-assertion - direct agression - cowards agression - indirect communication - assertion
direct comparison
language is symbolic

47. Doing what needs to be done and doing it withou tbeing told
accountability .
reflected appraisal
initiative
empathic listening: listening with a desire to understand

48. Following a strict code of conduct or standard of values
integrity
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
constructive
team

49. _______________ criticism is presented in a way that can help you learn and grow.
connotation
non-assertion
constructive
self awareness

50. What are the guidelines for listening?

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