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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
decoding
7%
etiquette
2. What are the different kinds of intimacy?
defensiveness
conflict
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
3. Background of communication that influences how people interpret the message
frame of reference
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion
professionalism
4. What are the guidelines for listening?
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5. Awareness of others perceptions of yourself
constructive
ability to read others perceptions of you
tact
eye contact - extend hand first - offer firm but relaxed grip
6. How is verbal communication both a bridge and a barrier?
discrimination
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
professionalism
7. Having good manners in your dealing with people.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
etiquette
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
encoding
8. Putting message in sending form
emotional intelligence EQ
Concise
7%
encoding
9. Considerate
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
worry about location - timing - tone
decoding
be quick to listen and slow to speak - listen to understand
10. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
external noise
mediation
direct agression
if you have to be right - you won't handle conflict well
11. Handling problems and criticism gracefully and maturely
stereotype
communication
professionalism
conflict
12. Not constructive or helpful
assertion
decoding
negative
conflict
13. What are the different styles for handling conflict?
direct agression
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-assertion - direct agression - cowards agression - indirect communication - assertion
mediation
14. What is the nature of conflict?
initiative
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tone - people skills - respecting others differently
talk too much about self - talk too little - interrupt others
15. What you're going through when you're trying to interpret
worry about location - timing - tone
piece of information
decoding
etiquette
16. Skills that promote relationships with other people.
interpersonal skills
communication
accountability .
decoding
17. How conscious you are of your own motivations - thoughts - and feelings
Quickest way to break up a conversation
self esteem
self awareness
discrimination
18. Proper handshake
worry about location - timing - tone
eye contact - extend hand first - offer firm but relaxed grip
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
19. Communicating with words
verbal
message
self-discipline (control)
connotation
20. Self concept that reflects the way we believe others see us
55%
emotional intelligence EQ
Concise
reflected appraisal
21. What question helps you be more aware?
noise
eye contact - extend hand first - offer firm but relaxed grip
team
Why?
22. Hunger
Concise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
ability to read others perceptions of you
internal noise
23. _______________ criticism is presented in a way that can help you learn and grow.
non-assertion
constructive
tact
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
24. Associated meaning
connotation
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
external noise
language is subjective
25. How is our self concept developed?
ability to read others perceptions of you
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal and direct comparison
26. We compare our weaknesses with others strengths (causes inferiority)
stereotype
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships
direct comparison
27. Interrupting others
message
direct comparison
Quickest way to break up a conversation
mediation
28. What % of communication is language?
external noise
7%
language is symbolic
ability to read others perceptions of you
29. Your conscious read of others thoughts and feelings
decoding
professionalism
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness
30. Effective communication basics
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
agressive - nonassertive - assertive
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
31. Aggressive
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32. What % of communication is paralanguage?
professionalism
38%
punctual
self-discipline (control)
33. Factors that shape our frame of reference
age - experiences - money - culture - education - religion
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Concise
34. Evaluations of self worth (how you feel about these qualities)
worry about location - timing - tone
piece of information
self esteem
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
35. Training of oneself; correction or regulation of oneself for improvement
negative
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self-discipline (control)
36. An oversimplified and distorted belief about a person or group
language is symbolic
stereotype
encoding
self awareness
37. Give whole story - don't leave out info
non-assertion
Complete
constructive
age - experiences - money - culture - education - religion
38. It takes a lot longer to _____ a relational mess then it does to prevent one
clean up
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
negative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
39. Harmonious and assertive tone
negative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
integrity
location - timing - intensity - relationships
40. Willingness to take credit and blame for actions
tact
Clear
reflected appraisal and direct comparison
accountability .
41. A ________________ can be the difference between understanding and not
piece of information
Why?
agressive - nonassertive - assertive
non-assertion - direct agression - cowards agression - indirect communication - assertion
42. Criticism expressed in a way that threatens the other person (retaliate)
conflict
direct agression
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
language is symbolic
43. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
eye contact - handshake - proper intro - respect - include all
team
professionalism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
44. Showing people they are important to you
leadership
eye contact - handshake - proper intro - respect - include all
talk too much about self - talk too little - interrupt others
clear - complete - concise - considerate
45. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
Complete
Concise
worry about location - timing - tone
46. Anything that distracts
noise
cowardly agression
others awareness
assertion
47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-assertion
discrimination
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
48. Basics of tact and courtesy
tone - people skills - respecting others differently
empathic listening: listening with a desire to understand
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
talk too much about self - talk too little - interrupt others
49. The unwillingness to express thoughts and feelings in a conflict (you run)
stereotype
ability to read others perceptions of you
non-assertion
punctual
50. Conversation killers
integrity
talk too much about self - talk too little - interrupt others
self esteem
eye contact - handshake - proper intro - respect - include all
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