Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your ability to understand and manage your own emotions and be sensitive to others emotions






2. Making introductions






3. 4 types of love in the greek language






4. Introducing a new person to a group






5. Interrupting others






6. A struggle between 2 or more people






7. What is the nature of conflict?






8. Give whole story - don't leave out info






9. A listerner's response that tells a sender that the message is understood






10. Which 2 guidelines for listening would you choose to incorporate more into your listening?






11. Communicating without the use of words






12. What % of communication is language?






13. Not constructive or helpful






14. Handling problems and criticism gracefully and maturely






15. The symbol reflects our understanding (we see a chair we know its a chair)






16. Criticism expressed in a way that threatens the other person (retaliate)






17. Cardinal rule of conflict

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18. An oversimplified and distorted belief about a person or group






19. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






20. Giving criticism

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21. What are the 3 parts to the 'I Statement?'






22. Factors that shape EQ






23. Aggressive

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24. Speak to issue w/o raising hostility (you help someone come to a conclusion)






25. Putting message in sending form






26. What % of communication is paralanguage?






27. Training of oneself; correction or regulation of oneself for improvement






28. A group of people from different departments or areas working together.






29. Hallway






30. Putting up an emotional guard against negative opinion






31. What are the different kinds of intimacy?






32. The ability to say and do things in a way that will not offend another person






33. Willingness to take credit and blame for actions






34. Being on time






35. Factors that shape our frame of reference






36. How is verbal communication both a bridge and a barrier?






37. Background of communication that influences how people interpret the message






38. Associated meaning






39. The unwillingness to express thoughts and feelings in a conflict (you run)






40. Self concept that reflects the way we believe others see us






41. What are the unhealthy listening patterns and habits?






42. Showing people they are important to you






43. 3 approaches of tone






44. Evaluations of self worth (how you feel about these qualities)






45. Harmonious and assertive tone






46. Receiving criticism

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47. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






48. ABCs for giving directions






49. Having good manners in your dealing with people.






50. Your message expresses thoughts and feelings clearly and directly w/o making judgements