Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Evaluations of self worth (how you feel about these qualities)
assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
self esteem
accountability .

2. Harmonious and assertive tone
initiative
feedback
location - timing - intensity - relationships
integrity

3. Be brief and to the point
Concise
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
communication
team

4. Factors that shape our frame of reference
piece of information
internal noise
age - experiences - money - culture - education - religion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

5. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
if you have to be right - you won't handle conflict well
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
reflected appraisal and direct comparison

6. The principles of conduct that govern a group or society
ethics
self concept
mediation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

7. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
age - experiences - money - culture - education - religion
ability to read others perceptions of you
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

8. Nonassertive

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9. What are the different kinds of intimacy?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
direct agression
integrity

10. Hallway
clear - complete - concise - considerate
external noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
connotation

11. Self concept that reflects the way we believe others see us
feedback
agressive - nonassertive - assertive
integrity
reflected appraisal

12. What % of communication is nonverbal?
language is subjective
55%
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tact

13. A ________________ can be the difference between understanding and not
eye contact - extend hand first - offer firm but relaxed grip
discrimination
piece of information
Concise

14. The unwillingness to express thoughts and feelings in a conflict (you run)
initiative
accountability .
non-assertion
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

15. Factors that shape EQ
reflected appraisal and direct comparison
etiquette
punctual
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

16. A struggle between 2 or more people
defensiveness
eye contact - handshake - proper intro - respect - include all
conflict
piece of information

17. Handling problems and criticism gracefully and maturely
encoding
direct agression
professionalism
initiative

18. Receiving criticism

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19. Criticism expressed in a way that threatens the other person (retaliate)
channel
external noise
direct agression
Why?

20. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
tact
emotional intelligence EQ
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

21. Willingness to take credit and blame for actions
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-verbal communication
accountability .
defensiveness

22. Being on time
punctual
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
mediation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

23. Effective communication basics
piece of information
integrity
tone - people skills - handshakes - eye contact - keeping everyone involved
agressive - nonassertive - assertive

24. Giving criticism

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25. It takes a lot longer to _____ a relational mess then it does to prevent one
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
self concept
clean up
eye contact - handshake - proper intro - respect - include all

26. Cardinal rule of conflict

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27. What are the 3 codes used to express thoughts and feelings?
emotional intelligence EQ
reflected appraisal and direct comparison
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
others awareness

28. Putting message in sending form
Clear
encoding
clear - complete - concise - considerate
communication

29. Steps to good professional communication
tact
handshake - eye contact - introduction - stopping own conversation
Concise
professionalism

30. How conscious you are of your own motivations - thoughts - and feelings
indirect communication
location - timing - intensity - relationships
etiquette
self awareness

31. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal and direct comparison
internal noise

32. What nonverbal symbols are best at communicating?
team
7%
noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

33. What are the unhealthy listening patterns and habits?
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
conflict
clear - complete - concise - considerate

34. A listerner's response that tells a sender that the message is understood
self esteem
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback
defensiveness

35. Hunger
verbal
7%
negative
internal noise

36. Putting up an emotional guard against negative opinion
age - experiences - money - culture - education - religion
defensiveness
tact
ability to read others perceptions of you

37. Introducing a new person to a group
channel
conflict
frame of reference
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

38. 3 approaches of tone
ability to read others perceptions of you
communication
self-discipline (control)
agressive - nonassertive - assertive

39. Say something behind back
emotional intelligence EQ
leadership
language is symbolic
cowardly agression

40. Training of oneself; correction or regulation of oneself for improvement
Complete
self-discipline (control)
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
message

41. A group of people from different departments or areas working together.
cross-functional team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
language is subjective
55%

42. The medium that carries the message
assertion
empathic listening: listening with a desire to understand
clear - complete - concise - considerate
channel

43. Stress key words - not confusing or complicated
tone - people skills - handshakes - eye contact - keeping everyone involved
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
decoding

44. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
initiative
conflict
self concept
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

45. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
empathic listening: listening with a desire to understand
cross-functional team
stereotype

46. The intended meaning of the communication sent
message
non-verbal communication
eye contact - extend hand first - offer firm but relaxed grip
agressive - nonassertive - assertive

47. Give whole story - don't leave out info
cowardly agression
clean up
Complete
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

48. Associated meaning
channel
cross-functional team
Clear
connotation

49. Communicating without the use of words
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
Complete
non-verbal communication

50. Interrupting others
verbal
Quickest way to break up a conversation
location - timing - intensity - relationships
conflict