Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your ability to understand and manage your own emotions and be sensitive to others emotions






2. 4 types of love in the greek language






3. It takes a lot longer to _____ a relational mess then it does to prevent one






4. Being on time






5. Factors that shape our frame of reference






6. A ________________ can be the difference between understanding and not






7. Which 2 guidelines for listening would you choose to incorporate more into your listening?






8. What % of communication is language?






9. What you're going through when you're trying to interpret






10. Communicating with words






11. Your message expresses thoughts and feelings clearly and directly w/o making judgements






12. The unwillingness to express thoughts and feelings in a conflict (you run)






13. The medium that carries the message






14. The ability to say and do things in a way that will not offend another person






15. What is the nature of conflict?






16. Training of oneself; correction or regulation of oneself for improvement






17. Considerate






18. Having good manners in your dealing with people.






19. Cardinal rule of conflict

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20. Doing what needs to be done and doing it withou tbeing told






21. Hunger






22. The symbol reflects our understanding (we see a chair we know its a chair)






23. How conscious you are of your own motivations - thoughts - and feelings






24. Proper handshake






25. ABCs for giving directions






26. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






27. What nonverbal symbols are best at communicating?






28. Anything that distracts






29. Be brief and to the point






30. What are the 3 parts to the 'I Statement?'






31. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






32. Evaluations of self worth (how you feel about these qualities)






33. Say something behind back






34. Awareness of others perceptions of yourself






35. How is our self concept developed?






36. Interrupting others






37. Inspiring and influencing others - setting your actions as example - knowing where to go...






38. Putting up an emotional guard against negative opinion






39. Handling problems and criticism gracefully and maturely






40. What is the healthy listening habit?






41. Conversation killers






42. A listerner's response that tells a sender that the message is understood






43. Basics of tact and courtesy






44. What are the unhealthy listening patterns and habits?






45. _______________ criticism is presented in a way that can help you learn and grow.






46. Factors that shape EQ






47. Nonassertive

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48. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






49. Same words may be interpreted differently than you meant






50. A struggle between 2 or more people