Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handling problems and criticism gracefully and maturely






2. Interrupting others






3. 3 approaches of tone






4. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






5. Background of communication that influences how people interpret the message






6. We compare our weaknesses with others strengths (causes inferiority)






7. Your conscious read of others thoughts and feelings






8. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)






9. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






10. What % of communication is language?






11. Willingness to take credit and blame for actions






12. What are the 3 codes used to express thoughts and feelings?






13. Showing people they are important to you






14. Skills that promote relationships with other people.






15. Introducing a new person to a group






16. Your message expresses thoughts and feelings clearly and directly w/o making judgements






17. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






18. Cardinal rule of conflict


19. A listerner's response that tells a sender that the message is understood






20. Which 2 guidelines for listening would you choose to incorporate more into your listening?






21. The intended meaning of the communication sent






22. A struggle between 2 or more people






23. 4 types of love in the greek language






24. What are the different styles for handling conflict?






25. Factors that shape our frame of reference






26. How is verbal communication both a bridge and a barrier?






27. A ________________ can be the difference between understanding and not






28. Training of oneself; correction or regulation of oneself for improvement






29. Harmonious and assertive tone






30. The ability to say and do things in a way that will not offend another person






31. _______________ criticism is presented in a way that can help you learn and grow.






32. A group of people from different departments or areas working together.






33. Following a strict code of conduct or standard of values






34. Stress key words - not confusing or complicated






35. Making introductions






36. Hallway






37. What are the unhealthy listening patterns and habits?






38. Being on time






39. Effective communication basics






40. The principles of conduct that govern a group or society






41. Same words may be interpreted differently than you meant






42. Anything that distracts






43. What you're going through when you're trying to interpret






44. Conversation killers






45. Speak to issue w/o raising hostility (you help someone come to a conclusion)






46. Receiving criticism


47. Proper handshake






48. Criticism expressed in a way that threatens the other person (retaliate)






49. What is the nature of conflict?






50. Your ability to understand and manage your own emotions and be sensitive to others emotions