Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ABCs for giving directions
clear - complete - concise - considerate
agressive - nonassertive - assertive
others awareness
accountability .

2. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
eye contact - extend hand first - offer firm but relaxed grip
Clear
communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

3. Factors that shape EQ
handshake - eye contact - introduction - stopping own conversation
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
self esteem

4. What are the guidelines for listening?

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5. Same words may be interpreted differently than you meant
Quickest way to break up a conversation
accountability .
connotation
language is subjective

6. Putting message in sending form
ethics
negative
encoding
initiative

7. Interrupting others
Quickest way to break up a conversation
feedback
leadership
external noise

8. Steps to good professional communication
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
tone - people skills - handshakes - eye contact - keeping everyone involved
talk too much about self - talk too little - interrupt others
handshake - eye contact - introduction - stopping own conversation

9. Training of oneself; correction or regulation of oneself for improvement
worry about location - timing - tone
accountability .
self-discipline (control)
language is symbolic

10. The principles of conduct that govern a group or society
direct comparison
ethics
non-assertion
feedback

11. Communicating with words
tone - people skills - handshakes - eye contact - keeping everyone involved
verbal
tact
punctual

12. Hunger
clean up
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
internal noise
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

13. A ________________ can be the difference between understanding and not
verbal
agressive - nonassertive - assertive
defensiveness
piece of information

14. A struggle between 2 or more people
decoding
tact
conflict
self concept

15. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
constructive
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
7%

16. Handling problems and criticism gracefully and maturely
professionalism
eye contact - extend hand first - offer firm but relaxed grip
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
agressive - nonassertive - assertive

17. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
non-verbal communication
tone - people skills - respecting others differently
non-assertion - direct agression - cowards agression - indirect communication - assertion

18. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
Concise
mediation

19. Giving criticism

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20. What nonverbal symbols are best at communicating?
defensiveness
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion
message

21. Background of communication that influences how people interpret the message
frame of reference
mediation
professionalism
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

22. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clear - complete - concise - considerate
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

23. Criticism expressed in a way that threatens the other person (retaliate)
cross-functional team
accountability .
direct agression
constructive

24. Showing people they are important to you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

25. Cardinal rule of conflict

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26. What % of communication is language?
connotation
7%
non-assertion
language is subjective

27. It takes a lot longer to _____ a relational mess then it does to prevent one
cowardly agression
language is symbolic
clean up
talk too much about self - talk too little - interrupt others

28. Skills that promote relationships with other people.
clean up
interpersonal skills
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

29. Receiving criticism

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30. Associated meaning
connotation
assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
etiquette

31. A group of people from different departments or areas working together.
empathic listening: listening with a desire to understand
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
non-assertion
cross-functional team

32. What is the nature of conflict?
discrimination
non-assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

33. An oversimplified and distorted belief about a person or group
direct comparison
stereotype
etiquette
constructive

34. What you're going through when you're trying to interpret
accountability .
tone - people skills - respecting others differently
assertion
decoding

35. How conscious you are of your own motivations - thoughts - and feelings
conflict
ethics
self awareness
internal noise

36. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
eye contact - handshake - proper intro - respect - include all
cowardly agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

37. What are the 3 parts to the 'I Statement?'
38%
be quick to listen and slow to speak - listen to understand
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
external noise

38. Effective communication basics
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
defensiveness

39. What % of communication is paralanguage?
cowardly agression
emotional intelligence EQ
empathic listening: listening with a desire to understand
38%

40. Making introductions
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
talk too much about self - talk too little - interrupt others
eye contact - extend hand first - offer firm but relaxed grip

41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
self esteem
reflected appraisal and direct comparison
be quick to listen and slow to speak - listen to understand
integrity

42. What are the different kinds of intimacy?
assertion
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
feedback
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

43. Not constructive or helpful
7%
negative
location - timing - intensity - relationships
tone - people skills - respecting others differently

44. _______________ criticism is presented in a way that can help you learn and grow.
talk too much about self - talk too little - interrupt others
constructive
language is symbolic
indirect communication

45. We compare our weaknesses with others strengths (causes inferiority)
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
direct comparison
decoding

46. Stress key words - not confusing or complicated
indirect communication
decoding
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Clear

47. Having good manners in your dealing with people.
Why?
etiquette
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self concept

48. What is the healthy listening habit?
empathic listening: listening with a desire to understand
discrimination
reflected appraisal
stereotype

49. Self concept that reflects the way we believe others see us
decoding
professionalism
reflected appraisal
others awareness

50. Basics of tact and courtesy
internal noise
Concise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently