Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What nonverbal symbols are best at communicating?
channel
tact
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self esteem

2. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
conflict
defensiveness
clear - complete - concise - considerate

3. Hunger
reflected appraisal and direct comparison
internal noise
if you have to be right - you won't handle conflict well
constructive

4. What % of communication is language?
non-assertion
message
7%
decoding

5. Aggressive

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6. What you're going through when you're trying to interpret
piece of information
discrimination
direct agression
decoding

7. A group of people from different departments or areas working together.
cross-functional team
38%
non-assertion
negative

8. Hallway
encoding
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry

9. The symbol reflects our understanding (we see a chair we know its a chair)
ethics
emotional intelligence EQ
self concept
language is symbolic

10. An oversimplified and distorted belief about a person or group
stereotype
frame of reference
punctual
others awareness

11. Communicating without the use of words
clean up
non-verbal communication
agressive - nonassertive - assertive
accountability .

12. Anything that distracts
55%
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
noise
negative

13. What question helps you be more aware?
Why?
interpersonal skills
direct comparison
direct agression

14. Handling problems and criticism gracefully and maturely
eye contact - extend hand first - offer firm but relaxed grip
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
professionalism
language is subjective

15. Putting message in sending form
channel
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
frame of reference
encoding

16. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
55%
verbal
discrimination
non-assertion

17. What % of communication is nonverbal?
talk too much about self - talk too little - interrupt others
if you have to be right - you won't handle conflict well
38%
55%

18. Conversation killers
agressive - nonassertive - assertive
frame of reference
talk too much about self - talk too little - interrupt others
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

19. Interrupting others
Quickest way to break up a conversation
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships

20. Introducing a new person to a group
internal noise
clear - complete - concise - considerate
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

21. Be brief and to the point
frame of reference
Concise
team
38%

22. A ________________ can be the difference between understanding and not
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
decoding
reflected appraisal and direct comparison
piece of information

23. What are the different kinds of intimacy?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
worry about location - timing - tone
ethics
empathic listening: listening with a desire to understand

24. _______________ criticism is presented in a way that can help you learn and grow.
eye contact - handshake - proper intro - respect - include all
55%
constructive
tone - people skills - handshakes - eye contact - keeping everyone involved

25. We compare our weaknesses with others strengths (causes inferiority)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
worry about location - timing - tone
leadership
direct comparison

26. 4 types of love in the greek language
self concept
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
accountability .
Complete

27. Give whole story - don't leave out info
eye contact - handshake - proper intro - respect - include all
leadership
worry about location - timing - tone
Complete

28. Considerate
worry about location - timing - tone
clean up
encoding
reflected appraisal

29. Cardinal rule of conflict

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30. What is the nature of conflict?
age - experiences - money - culture - education - religion
tone - people skills - respecting others differently
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
eye contact - extend hand first - offer firm but relaxed grip

31. Which 2 guidelines for listening would you choose to incorporate more into your listening?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
reflected appraisal
be quick to listen and slow to speak - listen to understand

32. Evaluations of self worth (how you feel about these qualities)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
tone - people skills - respecting others differently
self esteem
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

33. It takes a lot longer to _____ a relational mess then it does to prevent one
tact
clean up
language is symbolic
tone - people skills - handshakes - eye contact - keeping everyone involved

34. Willingness to take credit and blame for actions
55%
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
accountability .
others awareness

35. Associated meaning
connotation
reflected appraisal
non-verbal communication
self concept

36. How is our self concept developed?
eye contact - handshake - proper intro - respect - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
encoding
reflected appraisal and direct comparison

37. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
team
assertion
negative

38. What are the guidelines for listening?

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39. Receiving criticism

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40. Criticism expressed in a way that threatens the other person (retaliate)
worry about location - timing - tone
initiative
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct agression

41. Skills that promote relationships with other people.
interpersonal skills
38%
discrimination
non-verbal communication

42. Doing what needs to be done and doing it withou tbeing told
be quick to listen and slow to speak - listen to understand
initiative
self concept
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

43. A struggle between 2 or more people
conflict
non-verbal communication
direct agression
eye contact - extend hand first - offer firm but relaxed grip

44. ABCs for giving directions
eye contact - extend hand first - offer firm but relaxed grip
tact
cowardly agression
clear - complete - concise - considerate

45. Harmonious and assertive tone
self-discipline (control)
location - timing - intensity - relationships
reflected appraisal and direct comparison
Quickest way to break up a conversation

46. Being on time
defensiveness
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
punctual

47. Making introductions
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

48. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
assertion
direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept

49. Factors that shape EQ
clean up
direct comparison
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip

50. What are the unhealthy listening patterns and habits?
initiative
empathic listening: listening with a desire to understand
assertion
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening