Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Say something behind back






2. Conversation killers






3. Cardinal rule of conflict


4. What are the unhealthy listening patterns and habits?






5. Effective communication basics






6. Factors that shape our frame of reference






7. What are the 3 parts to the 'I Statement?'






8. What are the guidelines for listening?


9. Criticism expressed in a way that threatens the other person (retaliate)






10. Being on time






11. Stress key words - not confusing or complicated






12. Giving criticism


13. Give whole story - don't leave out info






14. Interrupting others






15. The principles of conduct that govern a group or society






16. Following a strict code of conduct or standard of values






17. How is verbal communication both a bridge and a barrier?






18. What is the nature of conflict?






19. Be brief and to the point






20. Putting up an emotional guard against negative opinion






21. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






22. Communicating without the use of words






23. Not constructive or helpful






24. 4 types of love in the greek language






25. Showing people they are important to you






26. Hallway






27. Having good manners in your dealing with people.






28. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action






29. Awareness of others perceptions of yourself






30. What are the different kinds of intimacy?






31. What % of communication is paralanguage?






32. What are the different styles for handling conflict?






33. Making introductions






34. A struggle between 2 or more people






35. What are the 3 codes used to express thoughts and feelings?






36. Introducing a new person to a group






37. What % of communication is language?






38. Nonassertive


39. _______________ criticism is presented in a way that can help you learn and grow.






40. A ________________ can be the difference between understanding and not






41. What nonverbal symbols are best at communicating?






42. What question helps you be more aware?






43. Skills that promote relationships with other people.






44. Harmonious and assertive tone






45. ABCs for giving directions






46. Your message expresses thoughts and feelings clearly and directly w/o making judgements






47. Doing what needs to be done and doing it withou tbeing told






48. Steps to good professional communication






49. A group of people from different departments or areas working together.






50. How conscious you are of your own motivations - thoughts - and feelings