Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Basics of tact and courtesy
noise
talk too much about self - talk too little - interrupt others
tone - people skills - respecting others differently
stereotype

2. What question helps you be more aware?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
tone - people skills - respecting others differently
assertion
Why?

3. ABCs for giving directions
reflected appraisal
clear - complete - concise - considerate
Clear
frame of reference

4. Nonassertive

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5. Interrupting others
Quickest way to break up a conversation
non-assertion - direct agression - cowards agression - indirect communication - assertion
internal noise
language is subjective

6. Showing people they are important to you
defensiveness
eye contact - handshake - proper intro - respect - include all
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
Complete

7. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
ability to read others perceptions of you
internal noise
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

8. It takes a lot longer to _____ a relational mess then it does to prevent one
constructive
clean up
agressive - nonassertive - assertive
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

9. What is the nature of conflict?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
empathic listening: listening with a desire to understand
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
communication

10. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
self esteem
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

11. What are the guidelines for listening?

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12. What you're going through when you're trying to interpret
decoding
clean up
7%
self concept

13. Conversation killers
initiative
direct agression
talk too much about self - talk too little - interrupt others
etiquette

14. Stress key words - not confusing or complicated
Clear
emotional intelligence EQ
direct agression
ethics

15. Which 2 guidelines for listening would you choose to incorporate more into your listening?
clean up
be quick to listen and slow to speak - listen to understand
language is symbolic
reflected appraisal and direct comparison

16. Factors that shape our frame of reference
piece of information
age - experiences - money - culture - education - religion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
message

17. What are the different kinds of intimacy?
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Clear
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

18. The medium that carries the message
reflected appraisal
non-assertion - direct agression - cowards agression - indirect communication - assertion
channel
others awareness

19. Communicating with words
Quickest way to break up a conversation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
connotation
verbal

20. Awareness of others perceptions of yourself
direct agression
ability to read others perceptions of you
non-assertion
feedback

21. What % of communication is language?
piece of information
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
7%
frame of reference

22. Self concept that reflects the way we believe others see us
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal
7%
empathic listening: listening with a desire to understand

23. How conscious you are of your own motivations - thoughts - and feelings
etiquette
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
talk too much about self - talk too little - interrupt others
self awareness

24. Having good manners in your dealing with people.
negative
verbal
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved

25. Following a strict code of conduct or standard of values
7%
tact
message
integrity

26. A struggle between 2 or more people
conflict
connotation
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
55%

27. Not constructive or helpful
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
negative

28. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
verbal
Clear
self esteem

29. The intended meaning of the communication sent
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
integrity
message
55%

30. Giving criticism

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31. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
self esteem
team
mediation
handshake - eye contact - introduction - stopping own conversation

32. Inspiring and influencing others - setting your actions as example - knowing where to go...
accountability .
leadership
Complete
talk too much about self - talk too little - interrupt others

33. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Why?
age - experiences - money - culture - education - religion
mediation
accountability .

34. What are the different styles for handling conflict?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
non-assertion - direct agression - cowards agression - indirect communication - assertion
negative
team

35. Factors that shape EQ
cowardly agression
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
non-assertion - direct agression - cowards agression - indirect communication - assertion

36. Handling problems and criticism gracefully and maturely
tact
ethics
reflected appraisal and direct comparison
professionalism

37. A listerner's response that tells a sender that the message is understood
verbal
professionalism
cowardly agression
feedback

38. Effective communication basics
etiquette
tone - people skills - handshakes - eye contact - keeping everyone involved
Concise
indirect communication

39. Say something behind back
piece of information
noise
cowardly agression
direct comparison

40. Putting message in sending form
encoding
indirect communication
team
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

41. What % of communication is nonverbal?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
be quick to listen and slow to speak - listen to understand
55%
language is subjective

42. Give whole story - don't leave out info
talk too much about self - talk too little - interrupt others
encoding
non-assertion
Complete

43. How is our self concept developed?
55%
reflected appraisal and direct comparison
external noise
noise

44. Associated meaning
discrimination
piece of information
accountability .
connotation

45. Same words may be interpreted differently than you meant
negative
language is subjective
ability to read others perceptions of you
self awareness

46. Communicating without the use of words
non-verbal communication
indirect communication
be quick to listen and slow to speak - listen to understand
emotional intelligence EQ

47. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
communication
Why?
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care

48. Hallway
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness
external noise
message

49. Doing what needs to be done and doing it withou tbeing told
professionalism
non-verbal communication
initiative
direct comparison

50. Cardinal rule of conflict

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