Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Associated meaning
self awareness
encoding
connotation
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

2. Basics of tact and courtesy
assertion
discrimination
38%
tone - people skills - respecting others differently

3. Receiving criticism

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4. Speak to issue w/o raising hostility (you help someone come to a conclusion)
constructive
7%
noise
indirect communication

5. Giving criticism

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6. What are the unhealthy listening patterns and habits?
Clear
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
leadership
defensiveness

7. Considerate
worry about location - timing - tone
non-assertion - direct agression - cowards agression - indirect communication - assertion
talk too much about self - talk too little - interrupt others
others awareness

8. Your ability to understand and manage your own emotions and be sensitive to others emotions
channel
emotional intelligence EQ
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. Hunger
internal noise
communication
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
Complete

10. Having good manners in your dealing with people.
self concept
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
clear - complete - concise - considerate
etiquette

11. ABCs for giving directions
decoding
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - respecting others differently
clear - complete - concise - considerate

12. A struggle between 2 or more people
professionalism
conflict
accountability .
handshake - eye contact - introduction - stopping own conversation

13. The ability to say and do things in a way that will not offend another person
tact
handshake - eye contact - introduction - stopping own conversation
Complete
self concept

14. The intended meaning of the communication sent
self concept
others awareness
channel
message

15. Steps to good professional communication
tact
handshake - eye contact - introduction - stopping own conversation
discrimination
punctual

16. A group of people from different departments or areas working together.
internal noise
language is symbolic
cross-functional team
non-assertion

17. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
38%
self concept
others awareness
if you have to be right - you won't handle conflict well

18. Anything that distracts
direct comparison
worry about location - timing - tone
channel
noise

19. A ________________ can be the difference between understanding and not
cowardly agression
feedback
piece of information
message

20. Background of communication that influences how people interpret the message
direct comparison
frame of reference
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
language is subjective

21. Not constructive or helpful
integrity
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
negative

22. Conversation killers
worry about location - timing - tone
conflict
talk too much about self - talk too little - interrupt others
professionalism

23. Showing people they are important to you
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
cowardly agression
eye contact - handshake - proper intro - respect - include all
reflected appraisal

24. What are the different kinds of intimacy?
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
7%
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

25. Communicating without the use of words
non-verbal communication
noise
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Complete

26. What nonverbal symbols are best at communicating?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
language is symbolic
piece of information
stereotype

27. Introducing a new person to a group
verbal
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise

28. Interrupting others
tone - people skills - respecting others differently
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
discrimination

29. An oversimplified and distorted belief about a person or group
communication
stereotype
emotional intelligence EQ
integrity

30. Self concept that reflects the way we believe others see us
reflected appraisal
Concise
handshake - eye contact - introduction - stopping own conversation
decoding

31. The principles of conduct that govern a group or society
stereotype
frame of reference
others awareness
ethics

32. Factors that shape EQ
encoding
stereotype
external noise
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

33. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
decoding
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
tact
discrimination

34. What is the healthy listening habit?
non-assertion - direct agression - cowards agression - indirect communication - assertion
external noise
language is subjective
empathic listening: listening with a desire to understand

35. What are the 3 parts to the 'I Statement?'
leadership
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self-discipline (control)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

36. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
Why?
integrity
noise

37. Evaluations of self worth (how you feel about these qualities)
empathic listening: listening with a desire to understand
punctual
talk too much about self - talk too little - interrupt others
self esteem

38. Criticism expressed in a way that threatens the other person (retaliate)
be quick to listen and slow to speak - listen to understand
stereotype
direct agression
interpersonal skills

39. Effective communication basics
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
talk too much about self - talk too little - interrupt others
tone - people skills - handshakes - eye contact - keeping everyone involved
direct comparison

40. Nonassertive

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41. What % of communication is nonverbal?
negative
team
55%
verbal

42. Same words may be interpreted differently than you meant
age - experiences - money - culture - education - religion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
message
language is subjective

43. 3 approaches of tone
Clear
agressive - nonassertive - assertive
55%
integrity

44. Give whole story - don't leave out info
reflected appraisal
Complete
Concise
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

45. Being on time
age - experiences - money - culture - education - religion
punctual
constructive
eye contact - extend hand first - offer firm but relaxed grip

46. A listerner's response that tells a sender that the message is understood
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
handshake - eye contact - introduction - stopping own conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
feedback

47. Stress key words - not confusing or complicated
piece of information
internal noise
Clear
communication

48. What are the 3 codes used to express thoughts and feelings?
eye contact - handshake - proper intro - respect - include all
reflected appraisal
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
location - timing - intensity - relationships

49. Aggressive

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50. Which 2 guidelines for listening would you choose to incorporate more into your listening?
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
be quick to listen and slow to speak - listen to understand
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
reflected appraisal and direct comparison