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People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say something behind back
cowardly agression
self concept
handshake - eye contact - introduction - stopping own conversation
punctual

2. What are the 3 codes used to express thoughts and feelings?
mediation
leadership
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
7%

3. The principles of conduct that govern a group or society
38%
ethics
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

4. What nonverbal symbols are best at communicating?
tone - people skills - respecting others differently
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
internal noise
noise

5. Skills that promote relationships with other people.
encoding
interpersonal skills
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)

6. A struggle between 2 or more people
eye contact - handshake - proper intro - respect - include all
55%
conflict
Quickest way to break up a conversation

7. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
team
reflected appraisal and direct comparison
mediation

8. 3 approaches of tone
agressive - nonassertive - assertive
55%
worry about location - timing - tone
location - timing - intensity - relationships

9. Not constructive or helpful
verbal
tone - people skills - handshakes - eye contact - keeping everyone involved
leadership
negative

10. An oversimplified and distorted belief about a person or group
tone - people skills - handshakes - eye contact - keeping everyone involved
piece of information
self esteem
stereotype

11. The symbol reflects our understanding (we see a chair we know its a chair)
indirect communication
decoding
language is symbolic
message

12. Awareness of others perceptions of yourself
age - experiences - money - culture - education - religion
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
ability to read others perceptions of you
indirect communication

13. What % of communication is paralanguage?
piece of information
reflected appraisal and direct comparison
38%
feedback

14. What you're going through when you're trying to interpret
internal noise
leadership
decoding
message

15. Effective communication basics
Quickest way to break up a conversation
tone - people skills - handshakes - eye contact - keeping everyone involved
discrimination
feedback

16. The unwillingness to express thoughts and feelings in a conflict (you run)
ethics
language is symbolic
7%
non-assertion

17. Anything that distracts
punctual
ability to read others perceptions of you
noise
channel

18. Speak to issue w/o raising hostility (you help someone come to a conclusion)
channel
noise
indirect communication
age - experiences - money - culture - education - religion

19. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
eye contact - extend hand first - offer firm but relaxed grip
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

20. How conscious you are of your own motivations - thoughts - and feelings
cross-functional team
38%
self awareness
cowardly agression

21. Conversation killers
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
Clear
non-assertion
talk too much about self - talk too little - interrupt others

22. Be brief and to the point
encoding
Concise
decoding
self-discipline (control)

23. Inspiring and influencing others - setting your actions as example - knowing where to go...
interpersonal skills
age - experiences - money - culture - education - religion
decoding
leadership

24. The ability to say and do things in a way that will not offend another person
tact
self esteem
Quickest way to break up a conversation
encoding

25. Training of oneself; correction or regulation of oneself for improvement
channel
reflected appraisal
stereotype
self-discipline (control)

26. Interrupting others
Quickest way to break up a conversation
handshake - eye contact - introduction - stopping own conversation
defensiveness
reflected appraisal and direct comparison

27. Criticism expressed in a way that threatens the other person (retaliate)
direct agression
38%
cross-functional team
reflected appraisal and direct comparison

28. Following a strict code of conduct or standard of values
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
frame of reference
integrity
conflict

29. We compare our weaknesses with others strengths (causes inferiority)
location - timing - intensity - relationships
direct comparison
Why?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

30. What are the unhealthy listening patterns and habits?
cross-functional team
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
Quickest way to break up a conversation
direct comparison

31. Your conscious read of others thoughts and feelings
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
verbal

32. A ________________ can be the difference between understanding and not
if you have to be right - you won't handle conflict well
ethics
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
piece of information

33. How is verbal communication both a bridge and a barrier?
assertion
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
ethics

34. Give whole story - don't leave out info
Complete
discrimination
negative
others awareness

35. Which 2 guidelines for listening would you choose to incorporate more into your listening?
cross-functional team
initiative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
be quick to listen and slow to speak - listen to understand

36. Your ability to understand and manage your own emotions and be sensitive to others emotions
be quick to listen and slow to speak - listen to understand
direct comparison
decoding
emotional intelligence EQ

37. Handling problems and criticism gracefully and maturely
professionalism
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. It takes a lot longer to _____ a relational mess then it does to prevent one
communication
clean up
location - timing - intensity - relationships
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. Factors that shape our frame of reference
self awareness
direct agression
age - experiences - money - culture - education - religion
defensiveness

40. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
reflected appraisal and direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
mediation
empathic listening: listening with a desire to understand

41. Self concept that reflects the way we believe others see us
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
reflected appraisal
initiative
empathic listening: listening with a desire to understand

42. ABCs for giving directions
clear - complete - concise - considerate
team
empathic listening: listening with a desire to understand
connotation

43. Introducing a new person to a group
interpersonal skills
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

44. Communicating with words
verbal
tact
cowardly agression
non-assertion - direct agression - cowards agression - indirect communication - assertion

45. What are the different kinds of intimacy?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
ethics
integrity
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy

46. Same words may be interpreted differently than you meant
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is subjective
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
accountability .

47. Willingness to take credit and blame for actions
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
emotional intelligence EQ
accountability .

48. Steps to good professional communication
38%
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
handshake - eye contact - introduction - stopping own conversation
negative

49. Doing what needs to be done and doing it withou tbeing told
talk too much about self - talk too little - interrupt others
ethics
cross-functional team
initiative

50. What is the healthy listening habit?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
noise
discrimination
empathic listening: listening with a desire to understand

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