Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What % of communication is language?






2. What question helps you be more aware?






3. Inspiring and influencing others - setting your actions as example - knowing where to go...






4. Receiving criticism

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5. How conscious you are of your own motivations - thoughts - and feelings






6. An oversimplified and distorted belief about a person or group






7. Putting message in sending form






8. Introducing a new person to a group






9. What are the guidelines for listening?

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10. A ________________ can be the difference between understanding and not






11. Factors that shape our frame of reference






12. Associated meaning






13. Considerate






14. Having good manners in your dealing with people.






15. Your ability to understand and manage your own emotions and be sensitive to others emotions






16. Doing what needs to be done and doing it withou tbeing told






17. Steps to good professional communication






18. The medium that carries the message






19. Awareness of others perceptions of yourself






20. Background of communication that influences how people interpret the message






21. Say something behind back






22. How is our self concept developed?






23. The principles of conduct that govern a group or society






24. Your message expresses thoughts and feelings clearly and directly w/o making judgements






25. Harmonious and assertive tone






26. Communicating without the use of words






27. The symbol reflects our understanding (we see a chair we know its a chair)






28. Be brief and to the point






29. The intended meaning of the communication sent






30. What is the healthy listening habit?






31. What % of communication is nonverbal?






32. Giving criticism

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33. Speak to issue w/o raising hostility (you help someone come to a conclusion)






34. What is the nature of conflict?






35. A struggle between 2 or more people






36. _______________ criticism is presented in a way that can help you learn and grow.






37. Evaluations of self worth (how you feel about these qualities)






38. How is verbal communication both a bridge and a barrier?






39. Putting up an emotional guard against negative opinion






40. Not constructive or helpful






41. 3 approaches of tone






42. Following a strict code of conduct or standard of values






43. What you're going through when you're trying to interpret






44. Anything that distracts






45. Communicating with words






46. Factors that shape EQ






47. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






48. Which 2 guidelines for listening would you choose to incorporate more into your listening?






49. Criticism expressed in a way that threatens the other person (retaliate)






50. Interrupting others