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People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Give whole story - don't leave out info






2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






3. Cardinal rule of conflict

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4. Putting message in sending form






5. What are the different kinds of intimacy?






6. Criticism expressed in a way that threatens the other person (retaliate)






7. Inspiring and influencing others - setting your actions as example - knowing where to go...






8. Interrupting others






9. Not constructive or helpful






10. Background of communication that influences how people interpret the message






11. Proper handshake






12. 4 types of love in the greek language






13. Your message expresses thoughts and feelings clearly and directly w/o making judgements






14. Considerate






15. Putting up an emotional guard against negative opinion






16. Harmonious and assertive tone






17. Which 2 guidelines for listening would you choose to incorporate more into your listening?






18. The unwillingness to express thoughts and feelings in a conflict (you run)






19. Training of oneself; correction or regulation of oneself for improvement






20. It takes a lot longer to _____ a relational mess then it does to prevent one






21. Effective communication basics






22. A group of people from different departments or areas working together.






23. Being on time






24. What are the unhealthy listening patterns and habits?






25. To act as an intermediary; to work with opposing sides in order to resolve a conflict.






26. The medium that carries the message






27. What question helps you be more aware?






28. ABCs for giving directions






29. A ________________ can be the difference between understanding and not






30. How conscious you are of your own motivations - thoughts - and feelings






31. 3 approaches of tone






32. Self concept that reflects the way we believe others see us






33. Stress key words - not confusing or complicated






34. Aggressive

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35. What % of communication is language?






36. Skills that promote relationships with other people.






37. The intended meaning of the communication sent






38. Communicating without the use of words






39. The symbol reflects our understanding (we see a chair we know its a chair)






40. Introducing a new person to a group






41. Speak to issue w/o raising hostility (you help someone come to a conclusion)






42. How is verbal communication both a bridge and a barrier?






43. The ability to say and do things in a way that will not offend another person






44. Doing what needs to be done and doing it withou tbeing told






45. Your ability to understand and manage your own emotions and be sensitive to others emotions






46. What is the healthy listening habit?






47. We compare our weaknesses with others strengths (causes inferiority)






48. What are the 3 parts to the 'I Statement?'






49. Evaluations of self worth (how you feel about these qualities)






50. What are the 3 codes used to express thoughts and feelings?







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