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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speak to issue w/o raising hostility (you help someone come to a conclusion)
tact
38%
indirect communication
team
2. Anything that distracts
team
ethics
direct agression
noise
3. We compare our weaknesses with others strengths (causes inferiority)
constructive
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct comparison
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
4. How is verbal communication both a bridge and a barrier?
clean up
leadership
ability to read others perceptions of you
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
5. Conversation killers
verbal
message
self awareness
talk too much about self - talk too little - interrupt others
6. Considerate
worry about location - timing - tone
agressive - nonassertive - assertive
connotation
integrity
7. 3 approaches of tone
language is subjective
emotional intelligence EQ
agressive - nonassertive - assertive
handshake - eye contact - introduction - stopping own conversation
8. Not constructive or helpful
external noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
discrimination
negative
9. Steps to good professional communication
handshake - eye contact - introduction - stopping own conversation
if you have to be right - you won't handle conflict well
self awareness
encoding
10. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
punctual
frame of reference
Quickest way to break up a conversation
11. Introducing a new person to a group
initiative
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
assertion
self esteem
12. Skills that promote relationships with other people.
worry about location - timing - tone
Concise
interpersonal skills
be quick to listen and slow to speak - listen to understand
13. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
handshake - eye contact - introduction - stopping own conversation
defensiveness
encoding
14. Having good manners in your dealing with people.
indirect communication
non-verbal communication
cowardly agression
etiquette
15. A group of people from different departments or areas working together.
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
self awareness
cross-functional team
feedback
16. Hunger
internal noise
tone - people skills - handshakes - eye contact - keeping everyone involved
indirect communication
noise
17. Criticism expressed in a way that threatens the other person (retaliate)
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
direct agression
external noise
location - timing - intensity - relationships
18. A ________________ can be the difference between understanding and not
piece of information
constructive
55%
verbal
19. Doing what needs to be done and doing it withou tbeing told
self concept
external noise
initiative
non-assertion
20. The principles of conduct that govern a group or society
direct comparison
ethics
be quick to listen and slow to speak - listen to understand
self esteem
21. What are the guidelines for listening?
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22. Putting up an emotional guard against negative opinion
non-assertion - direct agression - cowards agression - indirect communication - assertion
team
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness
23. Your message expresses thoughts and feelings clearly and directly w/o making judgements
assertion
communication
channel
reflected appraisal
24. Hallway
external noise
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
punctual
assertion
25. Self concept that reflects the way we believe others see us
reflected appraisal
direct comparison
external noise
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
26. What is the nature of conflict?
etiquette
handshake - eye contact - introduction - stopping own conversation
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
tact
27. The medium that carries the message
others awareness
55%
channel
indirect communication
28. Harmonious and assertive tone
non-verbal communication
location - timing - intensity - relationships
direct comparison
if you have to be right - you won't handle conflict well
29. Being on time
punctual
handshake - eye contact - introduction - stopping own conversation
mediation
location - timing - intensity - relationships
30. A struggle between 2 or more people
accountability .
conflict
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
negative
31. Background of communication that influences how people interpret the message
direct agression
frame of reference
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
38%
32. Stress key words - not confusing or complicated
tone - people skills - handshakes - eye contact - keeping everyone involved
Clear
agressive - nonassertive - assertive
38%
33. Training of oneself; correction or regulation of oneself for improvement
ability to read others perceptions of you
clean up
emotional intelligence EQ
self-discipline (control)
34. How conscious you are of your own motivations - thoughts - and feelings
encoding
self awareness
language is subjective
punctual
35. Your ability to understand and manage your own emotions and be sensitive to others emotions
self-discipline (control)
emotional intelligence EQ
punctual
verbal
36. ABCs for giving directions
self concept
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
clear - complete - concise - considerate
ethics
37. It takes a lot longer to _____ a relational mess then it does to prevent one
direct comparison
noise
reflected appraisal and direct comparison
clean up
38. Following a strict code of conduct or standard of values
interpersonal skills
accountability .
integrity
clean up
39. Interrupting others
non-assertion - direct agression - cowards agression - indirect communication - assertion
conflict
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Quickest way to break up a conversation
40. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
leadership
Quickest way to break up a conversation
41. Which 2 guidelines for listening would you choose to incorporate more into your listening?
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise
be quick to listen and slow to speak - listen to understand
discrimination
42. Communicating without the use of words
tone - people skills - handshakes - eye contact - keeping everyone involved
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self awareness
43. Showing people they are important to you
language is subjective
interpersonal skills
indirect communication
eye contact - handshake - proper intro - respect - include all
44. What are the unhealthy listening patterns and habits?
reflected appraisal and direct comparison
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
others awareness
45. Making introductions
decoding
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal
46. Cardinal rule of conflict
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47. Give whole story - don't leave out info
Concise
self esteem
eye contact - handshake - proper intro - respect - include all
Complete
48. What are the 3 codes used to express thoughts and feelings?
tact
Concise
indirect communication
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
49. What are the 3 parts to the 'I Statement?'
self awareness
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
Quickest way to break up a conversation
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
50. Be brief and to the point
message
Why?
non-verbal communication
Concise