People Skills

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Self concept that reflects the way we believe others see us
verbal
emotional intelligence EQ
external noise
reflected appraisal


2. Skills that promote relationships with other people.
internal noise
self concept
interpersonal skills
decoding


3. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
external noise
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
channel


4. Say something behind back
cowardly agression
non-assertion
eye contact - handshake - proper intro - respect - include all
emotional intelligence EQ


5. Nonassertive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


6. How conscious you are of your own motivations - thoughts - and feelings
self awareness
Concise
verbal
clean up


7. Giving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


8. We compare our weaknesses with others strengths (causes inferiority)
constructive
direct comparison
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry


9. Handling problems and criticism gracefully and maturely
professionalism
be quick to listen and slow to speak - listen to understand
worry about location - timing - tone
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


10. Harmonious and assertive tone
interpersonal skills
reflected appraisal and direct comparison
non-assertion - direct agression - cowards agression - indirect communication - assertion
location - timing - intensity - relationships


11. Interrupting others
external noise
accountability .
Clear
Quickest way to break up a conversation


12. An oversimplified and distorted belief about a person or group
piece of information
stereotype
professionalism
mediation


13. The medium that carries the message
channel
non-verbal communication
message
self awareness


14. Willingness to take credit and blame for actions
connotation
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
accountability .
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


15. Stress key words - not confusing or complicated
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
defensiveness
mediation
Clear


16. Aggressive

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


17. Communicating without the use of words
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
non-verbal communication
eye contact - extend hand first - offer firm but relaxed grip


18. A struggle between 2 or more people
conflict
message
language is subjective
direct comparison


19. What is the nature of conflict?
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
clean up
self esteem


20. Background of communication that influences how people interpret the message
Clear
constructive
frame of reference
non-verbal communication


21. What are the unhealthy listening patterns and habits?
worry about location - timing - tone
ability to read others perceptions of you
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


22. A listerner's response that tells a sender that the message is understood
direct comparison
Complete
feedback
38%


23. What are the 3 codes used to express thoughts and feelings?
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness
message


24. What is the healthy listening habit?
empathic listening: listening with a desire to understand
non-verbal communication
clean up
indirect communication


25. Showing people they are important to you
eye contact - handshake - proper intro - respect - include all
integrity
negative
cowardly agression


26. The intended meaning of the communication sent
worry about location - timing - tone
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
message
tone - people skills - handshakes - eye contact - keeping everyone involved


27. Proper handshake
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
eye contact - extend hand first - offer firm but relaxed grip
non-assertion - direct agression - cowards agression - indirect communication - assertion
frame of reference


28. Associated meaning
connotation
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
worry about location - timing - tone
mediation


29. What nonverbal symbols are best at communicating?
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
defensiveness
clean up
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


30. Putting up an emotional guard against negative opinion
message
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
defensiveness
integrity


31. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
clear - complete - concise - considerate
decoding


32. Criticism expressed in a way that threatens the other person (retaliate)
interpersonal skills
message
direct agression
encoding


33. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
location - timing - intensity - relationships
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
non-verbal communication


34. Factors that shape EQ
clear - complete - concise - considerate
team
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
tone - people skills - respecting others differently


35. A ________________ can be the difference between understanding and not
piece of information
Quickest way to break up a conversation
eye contact - handshake - proper intro - respect - include all
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off


36. Not constructive or helpful
language is symbolic
feedback
negative
self esteem


37. Hallway
55%
negative
external noise
accountability .


38. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
punctual
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy


39. Your conscious read of others thoughts and feelings
others awareness
self concept
channel
cowardly agression


40. Conversation killers
verbal
tact
talk too much about self - talk too little - interrupt others
indirect communication


41. Give whole story - don't leave out info
Complete
talk too much about self - talk too little - interrupt others
non-assertion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child


42. Effective communication basics
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tone - people skills - handshakes - eye contact - keeping everyone involved
empathic listening: listening with a desire to understand
others awareness


43. Be brief and to the point
mediation
worry about location - timing - tone
Concise
negative


44. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self esteem
non-assertion
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy


45. Cardinal rule of conflict

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


46. What % of communication is nonverbal?
tone - people skills - handshakes - eye contact - keeping everyone involved
etiquette
55%
mediation


47. Inspiring and influencing others - setting your actions as example - knowing where to go...
leadership
piece of information
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
language is subjective


48. Receiving criticism

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


49. Your ability to understand and manage your own emotions and be sensitive to others emotions
non-verbal communication
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
discrimination
emotional intelligence EQ


50. Doing what needs to be done and doing it withou tbeing told
be quick to listen and slow to speak - listen to understand
initiative
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
feedback