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Test your basic knowledge |
People Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Willingness to take credit and blame for actions
accountability .
age - experiences - money - culture - education - religion
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
reflected appraisal and direct comparison
2. How is our self concept developed?
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
tone - people skills - handshakes - eye contact - keeping everyone involved
reflected appraisal and direct comparison
frame of reference
3. Hunger
internal noise
professionalism
reflected appraisal and direct comparison
tact
4. What are the different styles for handling conflict?
Why?
emotional intelligence EQ
negative
non-assertion - direct agression - cowards agression - indirect communication - assertion
5. Evaluations of self worth (how you feel about these qualities)
38%
negative
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self esteem
6. Following a strict code of conduct or standard of values
encoding
age - experiences - money - culture - education - religion
integrity
interpersonal skills
7. Doing what needs to be done and doing it withou tbeing told
self esteem
channel
initiative
eye contact - handshake - proper intro - respect - include all
8. Your message expresses thoughts and feelings clearly and directly w/o making judgements
direct agression
non-assertion - direct agression - cowards agression - indirect communication - assertion
assertion
Quickest way to break up a conversation
9. What is the nature of conflict?
non-assertion
self-discipline (control)
feedback
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
10. What % of communication is paralanguage?
be quick to listen and slow to speak - listen to understand
38%
Clear
eye contact - handshake - proper intro - respect - include all
11. A listerner's response that tells a sender that the message is understood
self concept
channel
feedback
initiative
12. Communicating without the use of words
integrity
non-verbal communication
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
agressive - nonassertive - assertive
13. What you're going through when you're trying to interpret
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
decoding
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
external noise
14. Hallway
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
integrity
external noise
15. What % of communication is nonverbal?
cowardly agression
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
conflict
55%
16. The intended meaning of the communication sent
discrimination
tone - people skills - respecting others differently
7%
message
17. Awareness of others perceptions of yourself
communication
ability to read others perceptions of you
non-assertion
team
18. Introducing a new person to a group
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
Quickest way to break up a conversation
mediation
19. Handling problems and criticism gracefully and maturely
mediation
non-verbal communication
professionalism
noise
20. Your ability to understand and manage your own emotions and be sensitive to others emotions
Clear
self-discipline (control)
emotional intelligence EQ
interpersonal skills
21. The principles of conduct that govern a group or society
eye contact - extend hand first - offer firm but relaxed grip
verbal
language is subjective
ethics
22. Associated meaning
connotation
agressive - nonassertive - assertive
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
external noise
23. A group of people from different departments or areas working together.
cross-functional team
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
indirect communication
location - timing - intensity - relationships
24. Skills that promote relationships with other people.
be quick to listen and slow to speak - listen to understand
handshake - eye contact - introduction - stopping own conversation
interpersonal skills
noise
25. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
be quick to listen and slow to speak - listen to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
26. _______________ criticism is presented in a way that can help you learn and grow.
constructive
non-verbal communication
self awareness
Clear
27. How conscious you are of your own motivations - thoughts - and feelings
tact
language is symbolic
55%
self awareness
28. It takes a lot longer to _____ a relational mess then it does to prevent one
direct agression
reflected appraisal
clean up
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
29. Training of oneself; correction or regulation of oneself for improvement
self-discipline (control)
eye contact - handshake - proper intro - respect - include all
message
integrity
30. A struggle between 2 or more people
non-assertion
ethics
talk too much about self - talk too little - interrupt others
conflict
31. Showing people they are important to you
accountability .
eye contact - handshake - proper intro - respect - include all
encoding
Concise
32. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
non-assertion
handshake - eye contact - introduction - stopping own conversation
cross-functional team
discrimination
33. We compare our weaknesses with others strengths (causes inferiority)
reflected appraisal and direct comparison
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
language is symbolic
direct comparison
34. Proper handshake
tone - people skills - handshakes - eye contact - keeping everyone involved
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
eye contact - extend hand first - offer firm but relaxed grip
noise
35. Your conscious read of others thoughts and feelings
be quick to listen and slow to speak - listen to understand
conflict
others awareness
Clear
36. The unwillingness to express thoughts and feelings in a conflict (you run)
language is symbolic
non-assertion
tone - people skills - respecting others differently
eye contact - handshake - proper intro - respect - include all
37. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
if you have to be right - you won't handle conflict well
others awareness
punctual
communication
38. Putting up an emotional guard against negative opinion
age - experiences - money - culture - education - religion
assertion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
defensiveness
39. An oversimplified and distorted belief about a person or group
stereotype
ability to read others perceptions of you
conflict
handshake - eye contact - introduction - stopping own conversation
40. How is verbal communication both a bridge and a barrier?
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
reflected appraisal and direct comparison
Complete
cowardly agression
41. Receiving criticism
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42. Harmonious and assertive tone
location - timing - intensity - relationships
ethics
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
Concise
43. Same words may be interpreted differently than you meant
language is subjective
handshake - eye contact - introduction - stopping own conversation
location - timing - intensity - relationships
clear - complete - concise - considerate
44. The ability to say and do things in a way that will not offend another person
non-assertion - direct agression - cowards agression - indirect communication - assertion
accountability .
tact
frame of reference
45. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
handshake - eye contact - introduction - stopping own conversation
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
self concept
self-discipline (control)
46. Give whole story - don't leave out info
if you have to be right - you won't handle conflict well
Complete
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
non-verbal communication
47. Considerate
worry about location - timing - tone
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tone - people skills - respecting others differently
48. Not constructive or helpful
direct comparison
ability to read others perceptions of you
self-discipline (control)
negative
49. Speak to issue w/o raising hostility (you help someone come to a conclusion)
reflected appraisal and direct comparison
Quickest way to break up a conversation
indirect communication
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
50. Say something behind back
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
direct comparison
cowardly agression