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People Skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Making introductions
frame of reference
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
non-assertion
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

2. Background of communication that influences how people interpret the message
self concept
frame of reference
negative
mediation

3. Having good manners in your dealing with people.
non-assertion - direct agression - cowards agression - indirect communication - assertion
discrimination
etiquette
language is subjective

4. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Concise
cross-functional team
mediation
handshake - eye contact - introduction - stopping own conversation

5. Your conscious read of others thoughts and feelings
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
others awareness
cross-functional team
emotional intelligence EQ

6. The intended meaning of the communication sent
noise
non-verbal communication
message
tact

7. Not constructive or helpful
conflict
frame of reference
negative
stereotype

8. Steps to good professional communication
Clear
noise
ethics
handshake - eye contact - introduction - stopping own conversation

9. Willingness to take credit and blame for actions
accountability .
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
age - experiences - money - culture - education - religion
stereotype

10. Hallway
direct comparison
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
self-discipline (control)
external noise

11. A struggle between 2 or more people
be quick to listen and slow to speak - listen to understand
eye contact - extend hand first - offer firm but relaxed grip
tact
conflict

12. Self concept that reflects the way we believe others see us
others awareness
reflected appraisal
be quick to listen and slow to speak - listen to understand
clear - complete - concise - considerate

13. What are the unhealthy listening patterns and habits?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
conflict
internal noise
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

14. Your message expresses thoughts and feelings clearly and directly w/o making judgements
tact
assertion
indirect communication
cross-functional team

15. What are the 3 parts to the 'I Statement?'
clear - complete - concise - considerate
direct comparison
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
defensiveness

16. Awareness of others perceptions of yourself
channel
others awareness
ability to read others perceptions of you
accountability .

17. The medium that carries the message
reflected appraisal and direct comparison
non-verbal communication
etiquette
channel

18. Giving criticism

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19. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
message
team
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
location - timing - intensity - relationships

20. Which 2 guidelines for listening would you choose to incorporate more into your listening?
team
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand

21. Training of oneself; correction or regulation of oneself for improvement
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
self-discipline (control)
tact
self awareness

22. What are the different styles for handling conflict?
non-assertion - direct agression - cowards agression - indirect communication - assertion
message
leadership
piece of information

23. We compare our weaknesses with others strengths (causes inferiority)
integrity
direct comparison
negative
indirect communication

24. Communicating with words
verbal
language is subjective
language is symbolic
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

25. A listerner's response that tells a sender that the message is understood
feedback
ability to read others perceptions of you
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
negative

26. Hunger
language is subjective
reflected appraisal
internal noise
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

27. Factors that shape our frame of reference
reflected appraisal
direct agression
handshake - eye contact - introduction - stopping own conversation
age - experiences - money - culture - education - religion

28. Putting up an emotional guard against negative opinion
frame of reference
agressive - nonassertive - assertive
constructive
defensiveness

29. The principles of conduct that govern a group or society
language is symbolic
ethics
initiative
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)

30. Same words may be interpreted differently than you meant
language is subjective
tone - people skills - handshakes - eye contact - keeping everyone involved
accountability .
non-assertion - direct agression - cowards agression - indirect communication - assertion

31. What are the 3 codes used to express thoughts and feelings?
assertion
self-discipline (control)
noise
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

32. Effective communication basics
tone - people skills - handshakes - eye contact - keeping everyone involved
negative
age - experiences - money - culture - education - religion
clean up

33. _______________ criticism is presented in a way that can help you learn and grow.
constructive
frame of reference
clean up
Clear

34. Basics of tact and courtesy
initiative
tone - people skills - respecting others differently
Concise
constructive

35. Receiving criticism

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36. Evaluations of self worth (how you feel about these qualities)
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
conflict
self esteem
external noise

37. What are the different kinds of intimacy?
empathic listening: listening with a desire to understand
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
assertion
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

38. How conscious you are of your own motivations - thoughts - and feelings
clean up
empathic listening: listening with a desire to understand
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
self awareness

39. What you're going through when you're trying to interpret
tone - people skills - handshakes - eye contact - keeping everyone involved
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
decoding
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself

40. Following a strict code of conduct or standard of values
interpersonal skills
integrity
message
others awareness

41. Cardinal rule of conflict

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42. Nonassertive

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43. Doing what needs to be done and doing it withou tbeing told
non-assertion
constructive
initiative
stereotype

44. How is our self concept developed?
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
team
reflected appraisal and direct comparison
frame of reference

45. Inspiring and influencing others - setting your actions as example - knowing where to go...
feedback
empathic listening: listening with a desire to understand
direct comparison
leadership

46. A group of people from different departments or areas working together.
mediation
cross-functional team
ability to read others perceptions of you
non-assertion

47. Interrupting others
tone - people skills - handshakes - eye contact - keeping everyone involved
emotional intelligence EQ
reflected appraisal and direct comparison
Quickest way to break up a conversation

48. An oversimplified and distorted belief about a person or group
stereotype
self awareness
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)

49. Showing people they are important to you
constructive
eye contact - handshake - proper intro - respect - include all
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

50. The ability to say and do things in a way that will not offend another person
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
initiative
tact
talk too much about self - talk too little - interrupt others

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