Test your basic knowledge |

People Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A ________________ can be the difference between understanding and not






2. Proper handshake






3. What are the 3 parts to the 'I Statement?'






4. Training of oneself; correction or regulation of oneself for improvement






5. Considerate






6. Evaluations of self worth (how you feel about these qualities)






7. What are the 3 codes used to express thoughts and feelings?






8. The intended meaning of the communication sent






9. The symbol reflects our understanding (we see a chair we know its a chair)






10. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.






11. Effective communication basics






12. What are the different kinds of intimacy?






13. Being on time






14. Self concept that reflects the way we believe others see us






15. What is the nature of conflict?






16. Cardinal rule of conflict






17. Factors that shape EQ






18. Willingness to take credit and blame for actions






19. A group of people from different departments or areas working together.






20. Same words may be interpreted differently than you meant






21. Doing what needs to be done and doing it withou tbeing told






22. Hunger






23. Steps to good professional communication






24. We compare our weaknesses with others strengths (causes inferiority)






25. What question helps you be more aware?






26. Following a strict code of conduct or standard of values






27. A listerner's response that tells a sender that the message is understood






28. The medium that carries the message






29. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)






30. Receiving criticism






31. An oversimplified and distorted belief about a person or group






32. Your conscious read of others thoughts and feelings






33. ABCs for giving directions






34. What % of communication is language?






35. Putting up an emotional guard against negative opinion






36. 3 approaches of tone






37. It takes a lot longer to _____ a relational mess then it does to prevent one






38. Making introductions






39. Not constructive or helpful






40. The principles of conduct that govern a group or society






41. What are the different styles for handling conflict?






42. The unwillingness to express thoughts and feelings in a conflict (you run)






43. Harmonious and assertive tone






44. The ability to say and do things in a way that will not offend another person






45. What are the unhealthy listening patterns and habits?






46. Having good manners in your dealing with people.






47. Your message expresses thoughts and feelings clearly and directly w/o making judgements






48. _______________ criticism is presented in a way that can help you learn and grow.






49. How conscious you are of your own motivations - thoughts - and feelings






50. Showing people they are important to you