Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4 types of love in the greek language
indirect communication
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
55%

2. Nonassertive

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3. A ________________ can be the difference between understanding and not
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
etiquette
leadership
piece of information

4. Skills that promote relationships with other people.
conflict
interpersonal skills
verbal
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

5. Conversation killers
leadership
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
talk too much about self - talk too little - interrupt others
Quickest way to break up a conversation

6. Steps to good professional communication
empathic listening: listening with a desire to understand
55%
handshake - eye contact - introduction - stopping own conversation
internal noise

7. Showing people they are important to you
clear - complete - concise - considerate
Complete
eye contact - handshake - proper intro - respect - include all
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you

8. Associated meaning
self esteem
connotation
frame of reference
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

9. Putting message in sending form
55%
encoding
age - experiences - money - culture - education - religion
Why?

10. Your message expresses thoughts and feelings clearly and directly w/o making judgements
others awareness
38%
assertion
Complete

11. _______________ criticism is presented in a way that can help you learn and grow.
verbal
constructive
language is subjective
eye contact - handshake - proper intro - respect - include all

12. Be brief and to the point
Concise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
message
clean up

13. What are the 3 parts to the 'I Statement?'
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
punctual
defensiveness
ethics

14. The medium that carries the message
channel
7%
tact
tone - people skills - handshakes - eye contact - keeping everyone involved

15. Interrupting others
Quickest way to break up a conversation
self-discipline (control)
encoding
tone - people skills - handshakes - eye contact - keeping everyone involved

16. What are the 3 codes used to express thoughts and feelings?
direct agression
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
clean up
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments

17. The principles of conduct that govern a group or society
location - timing - intensity - relationships
Clear
ethics
assertion

18. Training of oneself; correction or regulation of oneself for improvement
noise
decoding
location - timing - intensity - relationships
self-discipline (control)

19. Cardinal rule of conflict

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20. Aggressive

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21. The unwillingness to express thoughts and feelings in a conflict (you run)
non-assertion
38%
leadership
be quick to listen and slow to speak - listen to understand

22. Doing what needs to be done and doing it withou tbeing told
location - timing - intensity - relationships
feedback
initiative
indirect communication

23. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
mediation
initiative
conflict
external noise

24. What % of communication is nonverbal?
constructive
55%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy

25. Making introductions
defensiveness
communication
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
reflected appraisal

26. The intended meaning of the communication sent
message
Complete
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
reflected appraisal

27. Communicating without the use of words
age - experiences - money - culture - education - religion
non-verbal communication
language is subjective
ethics

28. Factors that shape our frame of reference
Why?
age - experiences - money - culture - education - religion
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
channel

29. Being on time
punctual
tact
address by name - state what you are doing - be friendly - introduce others - ask questions/make comments
age - experiences - money - culture - education - religion

30. Your conscious read of others thoughts and feelings
others awareness
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
etiquette

31. A group of people from different departments or areas working together.
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
cross-functional team
agressive - nonassertive - assertive
clean up

32. Putting up an emotional guard against negative opinion
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
defensiveness
tone - people skills - handshakes - eye contact - keeping everyone involved
non-assertion

33. What is the healthy listening habit?
cross-functional team
leadership
message
empathic listening: listening with a desire to understand

34. Inspiring and influencing others - setting your actions as example - knowing where to go...
clear - complete - concise - considerate
leadership
noise
feedback

35. How is our self concept developed?
reflected appraisal and direct comparison
verbal
piece of information
feedback

36. Proper handshake
reflected appraisal
eye contact - extend hand first - offer firm but relaxed grip
noise
indirect communication

37. Evaluations of self worth (how you feel about these qualities)
self esteem
channel
cowardly agression
if you have to be right - you won't handle conflict well

38. Considerate
worry about location - timing - tone
discrimination
others awareness
decoding

39. Harmonious and assertive tone
external noise
location - timing - intensity - relationships
Clear
agressive - nonassertive - assertive

40. What nonverbal symbols are best at communicating?
ability to read others perceptions of you
decoding
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
assertion

41. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
verbal
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all

42. Handling problems and criticism gracefully and maturely
initiative
professionalism
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
leadership

43. Having good manners in your dealing with people.
language is symbolic
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
clear - complete - concise - considerate
etiquette

44. Hunger
frame of reference
self concept
internal noise
cross-functional team

45. Speak to issue w/o raising hostility (you help someone come to a conclusion)
indirect communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
internal noise

46. The relatively stable perceptions you hold of yourself (who you think you are - e.g. smart)
self concept
reflected appraisal and direct comparison
discrimination
indirect communication

47. Criticism expressed in a way that threatens the other person (retaliate)
cowardly agression
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
direct agression
encoding

48. ABCs for giving directions
7%
Complete
clear - complete - concise - considerate
external noise

49. Communicating with words
shows lack of energy/action - appear disinterested or uninvolved - lack self confidence - no appropriate tone at work - appear bored - don't care
integrity
handshake - eye contact - introduction - stopping own conversation
verbal

50. The ability to say and do things in a way that will not offend another person
professionalism
tact
etiquette
38%