Test your basic knowledge |

People Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. We compare our weaknesses with others strengths (causes inferiority)
internal noise
direct comparison
55%
leadership

2. Unequal treatment based on such factors as race - religion - nationality - gender - age - or physical appearnace.
discrimination
language is symbolic
empathic listening: listening with a desire to understand
integrity

3. Background of communication that influences how people interpret the message
frame of reference
integrity
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
worry about location - timing - tone

4. Communicating with words
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
empathic listening: listening with a desire to understand
noise
verbal

5. Handling problems and criticism gracefully and maturely
professionalism
frame of reference
eye contact - extend hand first - offer firm but relaxed grip
accountability .

6. What is the nature of conflict?
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
eye contact - extend hand first - offer firm but relaxed grip
external noise
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship

7. The symbol reflects our understanding (we see a chair we know its a chair)
language is symbolic
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
message
reflected appraisal

8. Having good manners in your dealing with people.
negative
indirect communication
38%
etiquette

9. What % of communication is paralanguage?
tone - people skills - respecting others differently
Concise
38%
reflected appraisal and direct comparison

10. What % of communication is nonverbal?
communication
55%
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off
feedback

11. Training of oneself; correction or regulation of oneself for improvement
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
non-verbal communication
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
self-discipline (control)

12. Giving criticism

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13. Following a strict code of conduct or standard of values
verbal
non-assertion - direct agression - cowards agression - indirect communication - assertion
integrity
brash - pushy - considers only one point of view - my way of the highway - no compromising - belittle - intimidating or manipulating - don't use this kind of tone - this tone won't get your way - turns people off

14. A group of people from different departments or areas working together.
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
cross-functional team
frame of reference
noise

15. Effective communication basics
reflected appraisal and direct comparison
tone - people skills - handshakes - eye contact - keeping everyone involved
Complete
tact

16. Doing what needs to be done and doing it withou tbeing told
initiative
communication
channel
38%

17. Be brief and to the point
verbal
conflict
Concise
self-discipline (control)

18. Steps to good professional communication
stereotype
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
unpleasant feelings - but with well handled conflict comes greater intimacy in a relationship
handshake - eye contact - introduction - stopping own conversation

19. Willingness to take credit and blame for actions
self concept
team
cowardly agression
accountability .

20. To act as an intermediary; to work with opposing sides in order to resolve a conflict.
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
direct comparison
constructive
mediation

21. A listerner's response that tells a sender that the message is understood
non-verbal communication
location - timing - intensity - relationships
feedback
internal noise

22. Factors that shape EQ
1. self awareness 2. others awareness 3. awareness of others perceptions of yourself
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
tact
channel

23. Proper handshake
eye contact - extend hand first - offer firm but relaxed grip
maintain composure - allow others to finish what they have to say - don't interrupt - listen - as questions - thank person - never condemn other person - cool off if angry
emotional intelligence EQ
Clear

24. Skills that promote relationships with other people.
7%
worry about location - timing - tone
Concise
interpersonal skills

25. What are the 3 parts to the 'I Statement?'
punctual
1. other persons behavior 2. you name how it makes you feel 3. the behaviors consequence for you
self concept
decoding

26. The intended meaning of the communication sent
message
eye contact - extend hand first - offer firm but relaxed grip
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
Quickest way to break up a conversation

27. The principles of conduct that govern a group or society
defensiveness
ethics
reflected appraisal
constructive

28. Criticism expressed in a way that threatens the other person (retaliate)
self-discipline (control)
direct agression
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
accountability .

29. Putting message in sending form
encoding
leadership
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
etiquette

30. What nonverbal symbols are best at communicating?
external noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
decoding
professionalism

31. How is verbal communication both a bridge and a barrier?
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
empathic listening: listening with a desire to understand
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
self awareness

32. Considerate
tone - people skills - handshakes - eye contact - keeping everyone involved
1. be quick to listen and slow to speak 2. listen to understand 3. let listening be an act of love (don't listen to talk)
worry about location - timing - tone
channel

33. Harmonious and assertive tone
integrity
location - timing - intensity - relationships
empathic listening: listening with a desire to understand
feedback

34. _______________ criticism is presented in a way that can help you learn and grow.
conflict
verbal
constructive
piece of information

35. 1 of 2 people who simultaneously send and receive messages (verbal or nonverbal)
communication
agressive - nonassertive - assertive
clear - complete - concise - considerate
assertion

36. Introducing a new person to a group
feedback
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
talk too much about self - talk too little - interrupt others
others awareness

37. Same words may be interpreted differently than you meant
language is subjective
Clear
empathic listening: listening with a desire to understand
professionalism

38. Stress key words - not confusing or complicated
self concept
Clear
message
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face

39. Which 2 guidelines for listening would you choose to incorporate more into your listening?
tact
agressive - nonassertive - assertive
be quick to listen and slow to speak - listen to understand
location - timing - intensity - relationships

40. Being on time
non-verbal communication
punctual
stop what you are doing - be friendly - address by name - state what you are doing - ask questions - include all
handshake - eye contact - introduction - stopping own conversation

41. Anything that distracts
noise
Emotional intimacy: we share how we think/feel about things (means most) - intellectual intimacy: sharing topics that are important to us - physical intimacy
Concise
leadership

42. How conscious you are of your own motivations - thoughts - and feelings
mediation
Why?
language is subjective
self awareness

43. The ability to say and do things in a way that will not offend another person
defensiveness
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening
tact
etiquette

44. Nonassertive

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45. Hunger
internal noise
1. body orientation: degree to which you face away or toward someone 2. posture: communicates formality or relaxation 3. gestures: add energy
1. nonverbal: expressions - eye contact - gestures 2. language: what you say 3. paralanguage: other qual. of your voice (pitch - tempo - volume)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

46. 4 types of love in the greek language
1. Agape: sacrificial love - looking out for the other persons highest and best 2. Phileo: brotherly love 3. Eros: romantic love 4. Storge: love of a parent for a child
ethics
tact
punctual

47. What % of communication is language?
non-assertion
reflected appraisal
7%
defensiveness

48. A group of people who work together to set goaks - make decisions - solve problems - and put ideas into action
team
mediation
non-verbal communication
location - timing - intensity - relationships

49. Give whole story - don't leave out info
give constructive attitude - don't hurt feelings/make feel silly - offer possible solutions/good news - face to face
Complete
it is the most precise tool we have to communicate - but it is also limited (misinterpretations)
1. pseudo listening: imitation of listening 2. stage hogging: turn what they say to you 3. selective listening: listen to parts 4. insulated listening: uncomfortable w/ subject so you change it 5. multitask listening

50. The medium that carries the message
leadership
worry about location - timing - tone
channel
Quickest way to break up a conversation