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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Inputs into the Perform Quality Control Process
Affinity Diagrams
Costs on nonconformance (internal or external failures)
Design of Experiments (Tool/Technique)
2. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Grade
Run Charts (Tool/Technique)
Rule of Seven
Process Quality
3. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Run
Continuous Improvement Process (CIP) or Kaizan
Sampling Plan
A good quality management plan
4. Pattern in control chart in which a run of points is close to the control limits.
Warranties
Quality
External Failures
Limit Huggers
5. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Quality
Planning Processes (Process Group)
Conformance to Requirements
6. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Force Field Analysis
Product Quality
Precision
Grade
7. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Sampling Plan
Planning Processes (Process Group)
Affinity Diagrams
8. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Accuracy
Precision
Customer Satisfaction
Pareto Chart (Tool)
9. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Cycle
Lean Six Sigma
Control Charts (Tool)
Proprietary Quality Management Methodologies (Tool/Technique)
10. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Lean Six Sigma
Cost-Benefit Analysis (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Loss functions
11. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Perform Quality Control Process
Outputs of the Perform Quality Assurance Process
Warranties
Outputs of the Perform Quality Control Process
12. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Deming's 14 activities for implementing quality
Outputs of the Plan Quality Process
Planning Processes (Process Group)
Outputs of the Perform Quality Control Process
13. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Juran's trilogy
Warranties
Tools and techniques of the Perform Quality Control Process
Six Sigma
14. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Six Sigma
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
Project Quality Management (Knowledge Area)
15. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Flowcharting (Technique)
Limit Huggers
Perform Quality Control (Process)
16. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Perform Quality Control (Process)
Deming's 14 activities for implementing quality
Loss functions
Conformance to Requirements
17. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Control Limits
Outputs of the Plan Quality Process
Crosby's 4 absolutes of quality
Warranties
18. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Force Field Analysis
Producer's Risk
Inputs into the Perform Quality Control Process
Quality Policy
19. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
Non-proprietary approaches to quality
A good quality management plan
20. The measured value is very close to the true value.
Trend
Accuracy
Non-proprietary approaches to quality
Cycle
21. Quality training - Studies - Surveys - Validation and audits
Statistical Sampling (Tool/Technique)
Six Sigma
Quality Objective
Costs of conformance (prevention costs)
22. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Histograms (Tool/Technique)
Quality Control Measurements (Output/Input)
Cause and Effect Diagram (Tool/Technique)
Quality
23. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Attribute Sampling
Rule of Seven
Costs of conformance (prevention costs)
Quality Audit (Tool/Technique)
24. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Accuracy
Cost-Benefit Analysis (Tool/Technique)
Product Quality
25. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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26. Project management plan - Quality metrics - Work performance information - Quality control measurements
Precision
Accuracy
Inputs into the Perform Quality Assurance Process
Plan-Do-Check-Act
27. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Grade
Sampling Plan
Attribute Sampling
Lean Six Sigma
28. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Six Sigma
Run
Attribute
Philip Crosby's 14 steps to improving quality
29. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Three well-known process improvement models
Affinity Diagrams
Perform Quality Control (Process)
Cost of Quality (COQ)
30. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Tools and techniques of the Plan Quality Process
A good quality management plan
Outputs of the Perform Quality Control Process
31. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Design of Experiments (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Precision
Pareto Chart (Tool)
32. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Loss functions
Continuous Improvement Process (CIP) or Kaizan
Tools and techniques of the Perform Quality Control Process
33. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Specification Limits
Fitness for Use
Quality Metrics (Output/Input)
Quality Management Plan (Output/Input)
34. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Proprietary Quality Management Methodologies (Tool/Technique)
Attribute Sampling
35. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Non-proprietary approaches to quality
Trend
Inputs into the Perform Quality Assurance Process
Loss functions
36. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Grade
Inputs into the Plan Quality Process
Planning Processes (Process Group)
37. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Three well-known process improvement models
Deming's 14 activities for implementing quality
Grade
Benchmarking (Tool/Technique)
38. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Design of Experiments (Tool/Technique)
Total Quality Management (TQM)
Pareto Chart (Tool)
Project Quality
39. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Planning Processes (Process Group)
Inspection (Technique)
Project Quality Management (Knowledge Area)
Non-proprietary approaches to quality
40. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Outputs of the Perform Quality Assurance Process
Outputs of the Perform Quality Control Process
Pareto Chart (Tool)
41. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Scatter Diagrams (Tool/Technique)
Perform Quality Control (Process)
Variable Sampling
Just-In-Time (JIT)
42. Pattern in control chart in which there is a repeating pattern of points.
Nominal Group Techniques
Cycle
Total Quality Management (TQM)
Trend
43. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
Quality Management Plan (Output/Input)
Tools and techniques of the Plan Quality Process
44. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Outputs of the Perform Quality Assurance Process
Total Quality Management (TQM)
Quality
45. Rework - Scrap - Inventory costs - Warranty costs
Control Limits
Process Improvement Plan
Costs on nonconformance (internal or external failures)
Control Charts (Tool)
46. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Juran's trilogy
Fitness for Use
A good quality management plan
Quality Metrics (Output/Input)
47. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality Control Measurements (Output/Input)
Process Quality
Planning Processes (Process Group)
Statistical Sampling (Tool/Technique)
48. A continuous strategy based on ongoing incremental betterment within an organization.
Perform Quality Control (Process)
Philip Crosby's 14 steps to improving quality
Conformance to Requirements
Process improvement
49. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Tools and techniques of the Perform Quality Assurance Process
Control Limits
Variable Sampling
Run Charts (Tool/Technique)
50. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Force Field Analysis
Continuous Improvement Process (CIP) or Kaizan
Limit Huggers
Histograms (Tool/Technique)