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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






2. Pattern in control chart in which there is a repeating pattern of points.






3. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






4. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






5. Project management plan - Quality metrics - Work performance information - Quality control measurements






6. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






7. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






8. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






9. Must include sample size and the acceptance criteria. (Sampling Definition)






10. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






11. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






12. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






13. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






14. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






15. Pattern in control chart in which a run of points is close to the control limits.






16. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






17. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






18. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






19. Anything measured. (Sampling Definition)






20. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






21. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






22. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






23. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






24. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






25. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






26. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






27. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






28. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






29. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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30. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






31. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






32. Diagrams of the forces for and against change. (Additional quality planning tool)






33. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






34. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






35. Quality training - Studies - Surveys - Validation and audits






36. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






37. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






38. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






39. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






40. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






41. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






42. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






43. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






44. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






45. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






46. An approach to improving quality: - Plan - Improve - Control

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47. The change of accepting a bad lot after purchase.(Sampling Definition)

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48. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






49. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






50. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.