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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Tools and techniques of the Perform Quality Assurance Process
Costs of conformance (prevention costs)
Non-proprietary approaches to quality
Quality Control Measurements (Output/Input)
2. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Process Quality
Seven primary strategies for TQM as defined by Kerzner
Accuracy
Plan Quality (Process)
3. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Attribute
Product Quality
Loss functions
4. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Outputs of the Plan Quality Process
Fitness for Use
Process improvement
Non-proprietary approaches to quality
5. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Juran's trilogy
Run
Histograms (Tool/Technique)
Quality Audit (Tool/Technique)
6. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Objective
Perform Quality Control (Process)
Process improvement
Plan Quality (Process)
7. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Consumer's Risk
Attribute
Cause and Effect Diagram (Tool/Technique)
A good quality management plan
8. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Quality Objective
Force Field Analysis
Warranties
Fitness-for-use
9. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Product Quality
Process improvement
Outputs of the Perform Quality Control Process
Statistical Sampling (Tool/Technique)
10. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Total Quality Management (TQM)
Process Improvement Plan
Force Field Analysis
Scatter Diagrams (Tool/Technique)
12. An approach to improving quality: - Plan - Improve - Control
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13. Project management plan - Quality metrics - Work performance information - Quality control measurements
Quality
Project Quality Management (Knowledge Area)
Specification Limits
Inputs into the Perform Quality Assurance Process
14. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Control Limits
External Failures
Rule of Seven
Outputs of the Plan Quality Process
15. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Inputs into the Perform Quality Assurance Process
Cost-Benefit Analysis (Tool/Technique)
Run Charts (Tool/Technique)
16. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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17. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Histograms (Tool/Technique)
Loss functions
Attribute
Inputs into the Perform Quality Assurance Process
18. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Inputs into the Plan Quality Process
Cost of Quality (COQ)
Nominal Group Techniques
Run Charts (Tool/Technique)
19. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Producer's Risk
Continuous Improvement Process (CIP) or Kaizan
Nominal Group Techniques
Histograms (Tool/Technique)
20. Rework - Scrap - Inventory costs - Warranty costs
Cause and Effect Diagram (Tool/Technique)
Customer Satisfaction
Costs on nonconformance (internal or external failures)
Tools and techniques of the Perform Quality Control Process
21. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Total Quality Management (TQM)
Conformance to Requirements
Quality Policy
Plan Quality (Process)
22. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Run
Producer's Risk
Trend
Outputs of the Plan Quality Process
23. Pattern in control chart in which there is a repeating pattern of points.
Precision
Control Limits
Cycle
Variable
24. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Grade
Inspection (Technique)
Process Improvement Plan
Outputs of the Perform Quality Control Process
25. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Histograms (Tool/Technique)
Just-In-Time (JIT)
Tools and techniques of the Perform Quality Control Process
Inputs into the Perform Quality Control Process
26. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Outputs of the Perform Quality Assurance Process
Force Field Analysis
Quality Audit (Tool/Technique)
27. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Control Limits
Total Quality Management (TQM)
Quality Objective
Process Quality
28. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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29. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Quality Audit (Tool/Technique)
Affinity Diagrams
Just-In-Time (JIT)
Internal Failures
30. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Loss functions
Benchmarking (Tool/Technique)
Project Quality
Tools and techniques of the Plan Quality Process
31. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Cause and Effect Diagram (Tool/Technique)
Product Quality
Quality Objective
Sampling Plan
32. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Benchmarking (Tool/Technique)
Grade
Quality Management Plan (Output/Input)
Run
33. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Six Sigma
Quality
Inspection (Technique)
Inputs into the Perform Quality Control Process
34. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Affinity Diagrams
Philip Crosby's 14 steps to improving quality
Product Quality
Loss functions
35. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Conformance to Requirements
Costs of conformance (prevention costs)
Design of Experiments (Tool/Technique)
Process Improvement Plan
36. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Run Charts (Tool/Technique)
Quality
Inputs into the Plan Quality Process
Consumer's Risk
37. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Plan Quality (Process)
Accuracy
Process improvement
38. Form of sampling that measures how well something conforms to quality.
Variable Sampling
Process Quality
Planning Processes (Process Group)
Non-proprietary approaches to quality
39. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Proprietary Quality Management Methodologies (Tool/Technique)
Three well-known process improvement models
Cause and Effect Diagram (Tool/Technique)
Costs of conformance (prevention costs)
40. Anything measured. (Sampling Definition)
Statistical Sampling (Tool/Technique)
Variable
Tools and techniques of the Perform Quality Assurance Process
Crosby's 4 absolutes of quality
41. Must include sample size and the acceptance criteria. (Sampling Definition)
Inputs into the Plan Quality Process
Benchmarking (Tool/Technique)
Sampling Plan
Fitness-for-use
42. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Specification
Seven primary strategies for TQM as defined by Kerzner
Lean Six Sigma
43. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
W. Edwards Deming
Crosby's 4 absolutes of quality
Cause and Effect Diagram (Tool/Technique)
Pareto Chart (Tool)
44. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Outputs of the Plan Quality Process
Quality Control Measurements (Output/Input)
Juran's trilogy
45. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Costs of conformance (prevention costs)
Fitness for Use
Quality Policy
Flowcharting (Technique)
46. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Continuous Improvement Process (CIP) or Kaizan
Tools and techniques of the Plan Quality Process
Specification
47. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Cost-Benefit Analysis (Tool/Technique)
Project Quality Management (Knowledge Area)
Costs of conformance (prevention costs)
Outputs of the Plan Quality Process
48. A continuous strategy based on ongoing incremental betterment within an organization.
Tools and techniques of the Plan Quality Process
Process improvement
Cost of Quality (COQ)
Control Limits
49. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Rule of Seven
Affinity Diagrams
Specification Limits
Consumer's Risk
50. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Quality Management Plan (Output/Input)
Rule of Seven
W. Edwards Deming
Fitness for Use