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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality training - Studies - Surveys - Validation and audits
Flowcharting (Technique)
Juran's trilogy
Limit Huggers
Costs of conformance (prevention costs)
2. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Accuracy
Fitness-for-use
Tools and techniques of the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Control Process
3. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Tools and techniques of the Plan Quality Process
Warranties
Quality Management Plan (Output/Input)
4. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Perform Quality Assurance
Flowcharting (Technique)
Outputs of the Perform Quality Assurance Process
Control Limits
5. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Benchmarking (Tool/Technique)
Plan-Do-Check-Act
Inspection (Technique)
Pareto Chart (Tool)
6. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Sampling Plan
W. Edwards Deming
Flowcharting (Technique)
Cycle
7. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
Flowcharting (Technique)
Run Charts (Tool/Technique)
8. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Cycle
Proprietary Quality Management Methodologies (Tool/Technique)
Loss functions
Non-proprietary approaches to quality
9. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Warranties
Cost of Quality (COQ)
Inspection (Technique)
Variable
10. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Outputs of the Perform Quality Assurance Process
Fitness-for-use
Process Improvement Plan
Seven primary strategies for TQM as defined by Kerzner
11. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Fitness-for-use
Quality Objective
Outputs of the Perform Quality Assurance Process
Process Improvement Plan
12. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Quality Audit (Tool/Technique)
Just-In-Time (JIT)
Six Sigma
13. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Quality
Cost-Benefit Analysis (Tool/Technique)
Specification
Warranties
14. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Outputs of the Perform Quality Control Process
Accuracy
Non-proprietary approaches to quality
15. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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16. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Customer Satisfaction
Attribute
Fitness for Use
17. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Limit Huggers
Run Charts (Tool/Technique)
Product Quality
Pareto Chart (Tool)
18. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner
Control Limits
Producer's Risk
19. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Just-In-Time (JIT)
Planning Processes (Process Group)
Perform Quality Assurance
A good quality management plan
20. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Three well-known process improvement models
Costs of conformance (prevention costs)
Attribute
Total Quality Management (TQM)
21. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Nominal Group Techniques
Quality Control Measurements (Output/Input)
Quality Metrics (Output/Input)
Attribute Sampling
22. Diagrams of the forces for and against change. (Additional quality planning tool)
Process Quality
Continuous Improvement Process (CIP) or Kaizan
Cost-Benefit Analysis (Tool/Technique)
Force Field Analysis
23. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Quality Management Plan (Output/Input)
Project Quality Management (Knowledge Area)
Nominal Group Techniques
Outputs of the Plan Quality Process
24. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Pareto Chart (Tool)
Costs of conformance (prevention costs)
Variable
25. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Control Charts (Tool)
Deming's 14 activities for implementing quality
Inputs into the Perform Quality Assurance Process
Pareto Chart (Tool)
26. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Plan Quality (Process)
Specification
Outputs of the Perform Quality Assurance Process
27. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Control Limits
Quality Management Plan (Output/Input)
Cost-Benefit Analysis (Tool/Technique)
Perform Quality Assurance
28. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Run Charts (Tool/Technique)
Variable Sampling
Cost of Quality (COQ)
Design of Experiments (Tool/Technique)
29. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Variable Sampling
Costs of conformance (prevention costs)
Control Limits
Project Quality
30. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Tools and techniques of the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)
Flowcharting (Technique)
Loss functions
31. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Plan Quality (Process)
Precision
Fitness-for-use
32. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Warranties
Outputs of the Perform Quality Control Process
Inputs into the Perform Quality Control Process
Plan-Do-Check-Act
33. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Process Quality
Scatter Diagrams (Tool/Technique)
Pareto Chart (Tool)
Cost-Benefit Analysis (Tool/Technique)
34. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Project Quality Management (Knowledge Area)
Design of Experiments (Tool/Technique)
Quality Audit (Tool/Technique)
Specification Limits
35. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Rule of Seven
Cycle
Process Improvement Plan
36. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Perform Quality Assurance Process
Warranties
Costs of conformance (prevention costs)
37. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Quality Audit (Tool/Technique)
Lean Six Sigma
Cycle
Tools and techniques of the Perform Quality Control Process
38. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Warranties
Tools and techniques of the Plan Quality Process
Grade
Tools and techniques of the Perform Quality Control Process
39. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Nominal Group Techniques
Precision
Run
Tools and techniques of the Perform Quality Control Process
40. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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41. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Outputs of the Perform Quality Control Process
Planning Processes (Process Group)
Deming's 14 activities for implementing quality
Philip Crosby's 14 steps to improving quality
42. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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43. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Histograms (Tool/Technique)
Crosby's 4 absolutes of quality
Attribute
44. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Force Field Analysis
Attribute
Perform Quality Control (Process)
45. Form of sampling where ether a work result conforms to quality or it does not.
Process improvement
Loss functions
Attribute Sampling
Outputs of the Plan Quality Process
46. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Quality Objective
Philip Crosby's 14 steps to improving quality
Cost-Benefit Analysis (Tool/Technique)
Inputs into the Plan Quality Process
47. The measured value is very close to the true value.
Force Field Analysis
Accuracy
Seven primary strategies for TQM as defined by Kerzner
Six Sigma
48. The change of accepting a bad lot after purchase.(Sampling Definition)
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49. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality Policy
Philip Crosby's 14 steps to improving quality
Control Charts (Tool)
Process Quality
50. A continuous strategy based on ongoing incremental betterment within an organization.
Statistical Sampling (Tool/Technique)
Process improvement
Fitness-for-use
A good quality management plan