Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Diagrams of the forces for and against change. (Additional quality planning tool)
Attribute Sampling
Juran's trilogy
Six Sigma
Force Field Analysis


2. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Inputs into the Perform Quality Control Process
Six Sigma


3. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Process Improvement Plan
Conformance to Requirements
Seven primary strategies for TQM as defined by Kerzner
Deming's 14 activities for implementing quality


4. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Proprietary Quality Management Methodologies (Tool/Technique)
Consumer's Risk
Continuous Improvement Process (CIP) or Kaizan
Inspection (Technique)


5. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Fitness-for-use
Project Quality Management (Knowledge Area)
Total Quality Management (TQM)
Grade


6. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Planning Processes (Process Group)
Nominal Group Techniques
Scatter Diagrams (Tool/Technique)


7. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Flowcharting (Technique)
Rule of Seven
Tools and techniques of the Perform Quality Assurance Process


8. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Loss functions
Quality
Perform Quality Assurance
Just-In-Time (JIT)


9. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Outputs of the Plan Quality Process
Trend
Total Quality Management (TQM)
Rule of Seven


10. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
Perform Quality Control (Process)
Quality Control Measurements (Output/Input)


11. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Six Sigma
Loss functions
Crosby's 4 absolutes of quality
Inspection (Technique)


12. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Flowcharting (Technique)
Fitness for Use
External Failures


13. Pattern in control chart in which there is a repeating pattern of points.
Tools and techniques of the Perform Quality Control Process
Warranties
Affinity Diagrams
Cycle


14. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Inputs into the Plan Quality Process
Loss functions
Non-proprietary approaches to quality


15. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Statistical Sampling (Tool/Technique)
Project Quality
Tools and techniques of the Plan Quality Process
Affinity Diagrams


16. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Management Plan (Output/Input)
Cycle
Inspection (Technique)
Perform Quality Control (Process)


17. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Internal Failures
Run Charts (Tool/Technique)
Costs of conformance (prevention costs)
Force Field Analysis


18. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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19. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Variable
Lean Six Sigma
Seven primary strategies for TQM as defined by Kerzner
Pareto Chart (Tool)


20. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Plan Quality Process
Specification Limits
Variable
Outputs of the Perform Quality Control Process


21. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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22. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Inputs into the Plan Quality Process
Variable
Control Limits
Project Quality Management (Knowledge Area)


23. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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24. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Run
Fitness for Use
Flowcharting (Technique)
Control Limits


25. The change of accepting a bad lot after purchase.(Sampling Definition)

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26. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
A good quality management plan
Inputs into the Perform Quality Control Process
Inputs into the Plan Quality Process
Force Field Analysis


27. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Quality Control Measurements (Output/Input)
Project Quality
Deming's 14 activities for implementing quality
Outputs of the Plan Quality Process


28. An approach to improving quality: - Plan - Improve - Control

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29. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Internal Failures
Three well-known process improvement models
Accuracy
Customer Satisfaction


30. Quality training - Studies - Surveys - Validation and audits
Cycle
Customer Satisfaction
Costs of conformance (prevention costs)
Internal Failures


31. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Quality Metrics (Output/Input)
Tools and techniques of the Plan Quality Process
Attribute
Histograms (Tool/Technique)


32. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Quality Control Measurements (Output/Input)
Quality
Fitness-for-use
Specification


33. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Control Limits
Philip Crosby's 14 steps to improving quality
Outputs of the Perform Quality Control Process
Rule of Seven


34. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Philip Crosby's 14 steps to improving quality
A good quality management plan
Perform Quality Assurance


35. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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36. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Accuracy
Fitness for Use
Run
Plan Quality (Process)


37. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Accuracy
Scatter Diagrams (Tool/Technique)
Quality Metrics (Output/Input)
Project Quality


38. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Process Quality
Philip Crosby's 14 steps to improving quality
Statistical Sampling (Tool/Technique)
Planning Processes (Process Group)


39. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Consumer's Risk
Outputs of the Plan Quality Process
Pareto Chart (Tool)
Run


40. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Conformance to Requirements
Quality Management Plan (Output/Input)
Attribute
Cause and Effect Diagram (Tool/Technique)


41. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Flowcharting (Technique)
Costs on nonconformance (internal or external failures)
Nominal Group Techniques
Scatter Diagrams (Tool/Technique)


42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Quality Management Plan (Output/Input)
Sampling Plan
Inspection (Technique)


43. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Proprietary Quality Management Methodologies (Tool/Technique)
Six Sigma
Consumer's Risk
Plan-Do-Check-Act


44. Project management plan - Quality metrics - Work performance information - Quality control measurements
Cycle
Inputs into the Perform Quality Assurance Process
Six Sigma
Quality Metrics (Output/Input)


45. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Cycle
Accuracy
Inputs into the Plan Quality Process
Pareto Chart (Tool)


46. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Juran's trilogy
Trend
Specification Limits


47. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Just-In-Time (JIT)
Quality Metrics (Output/Input)
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner


48. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Outputs of the Plan Quality Process
Fitness-for-use
Force Field Analysis
Quality Control Measurements (Output/Input)


49. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Run Charts (Tool/Technique)
A good quality management plan
Attribute
Planning Processes (Process Group)


50. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Control Limits
Producer's Risk
Affinity Diagrams