Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






2. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota


3. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






4. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






5. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






6. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






7. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






8. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






9. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






10. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






11. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






12. Diagrams of the forces for and against change. (Additional quality planning tool)






13. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






14. Form of sampling where ether a work result conforms to quality or it does not.






15. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






16. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






17. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






18. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






19. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance


20. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






21. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






22. Looking at how much your quality activities will cost versus how much you will gain from doing them.






23. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






24. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






25. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






26. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






27. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






28. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






29. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






30. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






31. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






32. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






33. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






34. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






35. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






36. The change of accepting a bad lot after purchase.(Sampling Definition)


37. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






38. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






39. Rework - Scrap - Inventory costs - Warranty costs






40. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






41. Must include sample size and the acceptance criteria. (Sampling Definition)






42. Anything measured. (Sampling Definition)






43. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






44. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






45. Is about making sure that the product you build has the best design possible to fit the customer's needs.






46. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






47. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






48. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






49. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.


50. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.