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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Benchmarking (Tool/Technique)
Precision
Total Quality Management (TQM)
Grade
2. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Outputs of the Perform Quality Control Process
Pareto Chart (Tool)
Process improvement
Cost-Benefit Analysis (Tool/Technique)
3. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Product Quality
Cause and Effect Diagram (Tool/Technique)
Statistical Sampling (Tool/Technique)
Outputs of the Perform Quality Assurance Process
4. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Producer's Risk
Tools and techniques of the Perform Quality Assurance Process
Three well-known process improvement models
Deming's 14 activities for implementing quality
5. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Non-proprietary approaches to quality
Quality Policy
Trend
W. Edwards Deming
6. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Cycle
Quality
Outputs of the Perform Quality Control Process
Process improvement
7. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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8. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Three well-known process improvement models
Benchmarking (Tool/Technique)
Quality
Planning Processes (Process Group)
9. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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10. Pattern in control chart in which a run of points is close to the control limits.
Inputs into the Plan Quality Process
Process Quality
Limit Huggers
Outputs of the Perform Quality Control Process
11. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Cost-Benefit Analysis (Tool/Technique)
Inputs into the Perform Quality Control Process
Process Improvement Plan
12. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Proprietary Quality Management Methodologies (Tool/Technique)
Limit Huggers
Inputs into the Perform Quality Control Process
Perform Quality Control (Process)
13. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Statistical Sampling (Tool/Technique)
A good quality management plan
Quality Metrics (Output/Input)
Seven primary strategies for TQM as defined by Kerzner
14. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Quality Objective
Total Quality Management (TQM)
Process improvement
15. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Fitness-for-use
Nominal Group Techniques
Variable Sampling
Run Charts (Tool/Technique)
16. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Crosby's 4 absolutes of quality
Quality Policy
Quality Control Measurements (Output/Input)
Run
17. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Statistical Sampling (Tool/Technique)
Attribute Sampling
Precision
Outputs of the Perform Quality Control Process
18. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Perform Quality Control (Process)
Force Field Analysis
Customer Satisfaction
Control Limits
19. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Quality
Plan Quality (Process)
Juran's trilogy
20. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Quality Metrics (Output/Input)
Product Quality
Plan-Do-Check-Act
Specification Limits
21. The measured value is very close to the true value.
Grade
Accuracy
Control Charts (Tool)
Continuous Improvement Process (CIP) or Kaizan
22. Form of sampling where ether a work result conforms to quality or it does not.
Conformance to Requirements
Perform Quality Assurance
Attribute Sampling
Cost of Quality (COQ)
23. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Specification
Histograms (Tool/Technique)
Grade
Costs on nonconformance (internal or external failures)
24. An approach to improving quality: - Plan - Improve - Control
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25. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Philip Crosby's 14 steps to improving quality
Cause and Effect Diagram (Tool/Technique)
Specification
Cost-Benefit Analysis (Tool/Technique)
26. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Quality Objective
Control Limits
Non-proprietary approaches to quality
Process Improvement Plan
27. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Process Quality
Tools and techniques of the Perform Quality Control Process
Quality
28. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Scatter Diagrams (Tool/Technique)
Three well-known process improvement models
Trend
Loss functions
29. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Process improvement
Histograms (Tool/Technique)
Process Improvement Plan
30. Rework - Scrap - Inventory costs - Warranty costs
Just-In-Time (JIT)
Conformance to Requirements
Costs on nonconformance (internal or external failures)
Inputs into the Perform Quality Control Process
31. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Project Quality
Rule of Seven
Quality Metrics (Output/Input)
Consumer's Risk
32. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Process improvement
Specification Limits
Control Limits
Sampling Plan
33. Project management plan - Quality metrics - Work performance information - Quality control measurements
Precision
Project Quality
Inputs into the Perform Quality Assurance Process
Sampling Plan
34. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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35. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Quality Objective
Attribute Sampling
Warranties
36. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Scatter Diagrams (Tool/Technique)
Fitness-for-use
Quality Objective
37. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Scatter Diagrams (Tool/Technique)
Quality Management Plan (Output/Input)
Variable Sampling
Tools and techniques of the Plan Quality Process
38. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Process Quality
Quality
Quality Policy
Plan Quality (Process)
39. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Six Sigma
Inspection (Technique)
Project Quality
Attribute Sampling
40. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Plan Quality (Process)
Project Quality
Proprietary Quality Management Methodologies (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
41. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Fitness-for-use
Cause and Effect Diagram (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Inputs into the Perform Quality Control Process
42. Anything measured. (Sampling Definition)
Statistical Sampling (Tool/Technique)
Variable
Process improvement
Quality Objective
43. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Consumer's Risk
Total Quality Management (TQM)
Run
44. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Process improvement
Process Improvement Plan
Outputs of the Plan Quality Process
45. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Run
Perform Quality Control (Process)
Control Limits
46. Must include sample size and the acceptance criteria. (Sampling Definition)
Limit Huggers
Sampling Plan
Specification
Three well-known process improvement models
47. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Attribute Sampling
Plan Quality (Process)
Flowcharting (Technique)
48. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Loss functions
Inspection (Technique)
Perform Quality Assurance
Fitness for Use
49. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Quality Metrics (Output/Input)
Statistical Sampling (Tool/Technique)
Grade
Run Charts (Tool/Technique)
50. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Planning Processes (Process Group)
Run
Statistical Sampling (Tool/Technique)
Pareto Chart (Tool)