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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Looking at how much your quality activities will cost versus how much you will gain from doing them.






2. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






3. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






4. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






5. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






6. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






7. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






8. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






9. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






10. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






11. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






12. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






13. The measured value is very close to the true value.






14. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






15. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






16. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






17. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






18. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






19. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






20. Anything measured. (Sampling Definition)






21. Must include sample size and the acceptance criteria. (Sampling Definition)






22. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






23. Form of sampling that measures how well something conforms to quality.






24. A continuous strategy based on ongoing incremental betterment within an organization.






25. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






26. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






27. Rework - Scrap - Inventory costs - Warranty costs






28. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






29. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






30. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






31. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






32. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






33. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






34. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






35. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






36. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






37. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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38. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






39. Pattern in control chart in which a run of points is close to the control limits.






40. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






41. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






42. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






43. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






44. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






45. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






46. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






47. Form of sampling where ether a work result conforms to quality or it does not.






48. Quality training - Studies - Surveys - Validation and audits






49. Is about making sure that the product you build has the best design possible to fit the customer's needs.






50. The change of accepting a bad lot after purchase.(Sampling Definition)

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