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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Force Field Analysis
Grade
Quality Metrics (Output/Input)
Inspection (Technique)
2. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Project Quality Management (Knowledge Area)
Specification Limits
Inspection (Technique)
3. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Design of Experiments (Tool/Technique)
Costs on nonconformance (internal or external failures)
Cause and Effect Diagram (Tool/Technique)
Benchmarking (Tool/Technique)
4. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Sampling Plan
Outputs of the Plan Quality Process
Force Field Analysis
Quality Objective
5. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Perform Quality Assurance
Product Quality
Outputs of the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
6. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Limit Huggers
Lean Six Sigma
Project Quality
Quality Policy
7. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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8. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Cost of Quality (COQ)
Loss functions
Juran's trilogy
9. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Inputs into the Perform Quality Assurance Process
Just-In-Time (JIT)
Run Charts (Tool/Technique)
Variable
10. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Lean Six Sigma
Specification Limits
Trend
Process Improvement Plan
11. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Nominal Group Techniques
Process Quality
Tools and techniques of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
12. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Loss functions
Six Sigma
Benchmarking (Tool/Technique)
Pareto Chart (Tool)
13. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Continuous Improvement Process (CIP) or Kaizan
Affinity Diagrams
Accuracy
Conformance to Requirements
14. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Cost of Quality (COQ)
Conformance to Requirements
Lean Six Sigma
Flowcharting (Technique)
15. Form of sampling that measures how well something conforms to quality.
Total Quality Management (TQM)
Perform Quality Assurance
Variable Sampling
Outputs of the Perform Quality Assurance Process
16. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Total Quality Management (TQM)
Seven primary strategies for TQM as defined by Kerzner
Six Sigma
Fitness-for-use
17. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Statistical Sampling (Tool/Technique)
Three well-known process improvement models
Quality Management Plan (Output/Input)
Cost-Benefit Analysis (Tool/Technique)
18. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Continuous Improvement Process (CIP) or Kaizan
Project Quality Management (Knowledge Area)
W. Edwards Deming
Juran's trilogy
19. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Non-proprietary approaches to quality
Attribute
Plan Quality (Process)
20. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Inspection (Technique)
Warranties
Grade
Accuracy
21. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Tools and techniques of the Plan Quality Process
Run Charts (Tool/Technique)
Quality
Product Quality
22. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Quality Objective
Quality
Run Charts (Tool/Technique)
Loss functions
23. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Inspection (Technique)
Six Sigma
Rule of Seven
Lean Six Sigma
24. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Sampling Plan
Pareto Chart (Tool)
Costs on nonconformance (internal or external failures)
Design of Experiments (Tool/Technique)
25. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Inputs into the Perform Quality Assurance Process
Deming's 14 activities for implementing quality
Process Improvement Plan
Variable
26. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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27. Pattern in control chart in which a run of points is close to the control limits.
Specification Limits
Limit Huggers
Tools and techniques of the Plan Quality Process
Inputs into the Plan Quality Process
28. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Philip Crosby's 14 steps to improving quality
Fitness-for-use
Six Sigma
Perform Quality Control (Process)
29. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Cost-Benefit Analysis (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Variable Sampling
30. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Variable
Process improvement
Tools and techniques of the Perform Quality Control Process
Flowcharting (Technique)
31. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Histograms (Tool/Technique)
Variable
Cause and Effect Diagram (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
32. Pattern in control chart in which there is a repeating pattern of points.
Product Quality
Producer's Risk
Process improvement
Cycle
33. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Process improvement
Inspection (Technique)
Specification
Run Charts (Tool/Technique)
34. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Project Quality Management (Knowledge Area)
Total Quality Management (TQM)
A good quality management plan
Specification Limits
35. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
W. Edwards Deming
Perform Quality Assurance
Run Charts (Tool/Technique)
Specification Limits
36. Form of sampling where ether a work result conforms to quality or it does not.
Pareto Chart (Tool)
Statistical Sampling (Tool/Technique)
Attribute Sampling
Benchmarking (Tool/Technique)
37. An approach to improving quality: - Plan - Improve - Control
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38. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Outputs of the Perform Quality Assurance Process
Specification Limits
Inputs into the Perform Quality Control Process
Costs on nonconformance (internal or external failures)
39. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
W. Edwards Deming
Nominal Group Techniques
Total Quality Management (TQM)
40. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Costs on nonconformance (internal or external failures)
Conformance to Requirements
Tools and techniques of the Perform Quality Control Process
Planning Processes (Process Group)
41. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Run Charts (Tool/Technique)
Attribute
Quality Metrics (Output/Input)
W. Edwards Deming
42. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Grade
Histograms (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Inputs into the Perform Quality Control Process
43. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Tools and techniques of the Plan Quality Process
Quality Objective
Process improvement
Inputs into the Perform Quality Control Process
44. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Quality
W. Edwards Deming
Attribute
Juran's trilogy
45. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Cycle
Philip Crosby's 14 steps to improving quality
Fitness for Use
Specification
46. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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47. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Six Sigma
Nominal Group Techniques
Tools and techniques of the Perform Quality Assurance Process
Producer's Risk
48. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Grade
Run
Flowcharting (Technique)
Conformance to Requirements
49. The measured value is very close to the true value.
Inputs into the Perform Quality Control Process
Costs of conformance (prevention costs)
Grade
Accuracy
50. Anything measured. (Sampling Definition)
Variable
Consumer's Risk
Three well-known process improvement models
Specification