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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






2. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






3. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






4. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






5. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






6. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






7. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






8. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






9. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






10. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






11. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






12. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






13. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






14. A continuous strategy based on ongoing incremental betterment within an organization.






15. Pattern in control chart in which there is a repeating pattern of points.






16. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






17. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






18. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






19. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






20. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






21. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






22. Form of sampling where ether a work result conforms to quality or it does not.






23. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






24. Is about making sure that the product you build has the best design possible to fit the customer's needs.






25. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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26. An approach to improving quality: - Plan - Improve - Control

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27. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






28. Diagrams of the forces for and against change. (Additional quality planning tool)






29. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






30. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






31. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






32. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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33. Must include sample size and the acceptance criteria. (Sampling Definition)






34. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






35. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






36. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






37. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






38. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






39. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






40. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






41. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






43. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






44. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






45. Quality training - Studies - Surveys - Validation and audits






46. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






47. Project management plan - Quality metrics - Work performance information - Quality control measurements






48. Anything measured. (Sampling Definition)






49. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






50. The measured value is very close to the true value.