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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Process improvement
Variable
Plan-Do-Check-Act
Cost-Benefit Analysis (Tool/Technique)
2. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Philip Crosby's 14 steps to improving quality
Producer's Risk
Non-proprietary approaches to quality
3. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Deming's 14 activities for implementing quality
Conformance to Requirements
Precision
4. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Quality
Control Limits
Rule of Seven
5. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Costs of conformance (prevention costs)
Attribute Sampling
Attribute
A good quality management plan
6. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Internal Failures
Perform Quality Control (Process)
Accuracy
Histograms (Tool/Technique)
7. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Benchmarking (Tool/Technique)
Affinity Diagrams
Tools and techniques of the Perform Quality Control Process
8. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Grade
Project Quality Management (Knowledge Area)
Tools and techniques of the Plan Quality Process
9. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Crosby's 4 absolutes of quality
Quality Policy
Specification
Quality
10. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Internal Failures
Three well-known process improvement models
Affinity Diagrams
Precision
11. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Flowcharting (Technique)
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
Nominal Group Techniques
12. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Benchmarking (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Process Improvement Plan
Crosby's 4 absolutes of quality
13. The measured value is very close to the true value.
Accuracy
Quality Objective
Deming's 14 activities for implementing quality
Process improvement
14. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Quality Policy
Seven primary strategies for TQM as defined by Kerzner
W. Edwards Deming
Outputs of the Perform Quality Control Process
15. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Cost of Quality (COQ)
Limit Huggers
Outputs of the Perform Quality Assurance Process
Process improvement
16. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Benchmarking (Tool/Technique)
Fitness-for-use
Planning Processes (Process Group)
Attribute
17. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Costs of conformance (prevention costs)
Attribute
A good quality management plan
Limit Huggers
18. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Outputs of the Plan Quality Process
Tools and techniques of the Perform Quality Assurance Process
Costs on nonconformance (internal or external failures)
Attribute Sampling
19. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Costs of conformance (prevention costs)
Cost of Quality (COQ)
Run
20. Anything measured. (Sampling Definition)
Perform Quality Control (Process)
Sampling Plan
Control Limits
Variable
21. Must include sample size and the acceptance criteria. (Sampling Definition)
Juran's trilogy
Sampling Plan
Producer's Risk
Control Limits
22. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Loss functions
Plan Quality (Process)
Quality Policy
Inputs into the Perform Quality Control Process
23. Form of sampling that measures how well something conforms to quality.
Variable Sampling
W. Edwards Deming
Producer's Risk
Inputs into the Plan Quality Process
24. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Quality Audit (Tool/Technique)
External Failures
Sampling Plan
25. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Rule of Seven
Conformance to Requirements
Project Quality
Proprietary Quality Management Methodologies (Tool/Technique)
26. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Fitness for Use
Plan-Do-Check-Act
Continuous Improvement Process (CIP) or Kaizan
Quality Objective
27. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Plan-Do-Check-Act
Force Field Analysis
Quality Policy
28. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Run
Product Quality
Cost of Quality (COQ)
Quality Policy
29. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Plan Quality (Process)
Customer Satisfaction
Accuracy
30. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
External Failures
Proprietary Quality Management Methodologies (Tool/Technique)
Conformance to Requirements
Total Quality Management (TQM)
31. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
Perform Quality Assurance
32. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Plan-Do-Check-Act
Just-In-Time (JIT)
Total Quality Management (TQM)
33. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Control Measurements (Output/Input)
Perform Quality Control (Process)
Statistical Sampling (Tool/Technique)
Quality Metrics (Output/Input)
34. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Lean Six Sigma
Cost of Quality (COQ)
Outputs of the Plan Quality Process
Cost-Benefit Analysis (Tool/Technique)
35. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Continuous Improvement Process (CIP) or Kaizan
Flowcharting (Technique)
Costs of conformance (prevention costs)
Fitness-for-use
36. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Process Improvement Plan
Design of Experiments (Tool/Technique)
Specification Limits
37. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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38. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Design of Experiments (Tool/Technique)
Fitness for Use
Attribute Sampling
Loss functions
39. Pattern in control chart in which a run of points is close to the control limits.
Six Sigma
Total Quality Management (TQM)
Tools and techniques of the Perform Quality Assurance Process
Limit Huggers
40. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Costs of conformance (prevention costs)
Inputs into the Perform Quality Control Process
Proprietary Quality Management Methodologies (Tool/Technique)
Plan Quality (Process)
41. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Inputs into the Perform Quality Assurance Process
Rule of Seven
Run Charts (Tool/Technique)
Quality Control Measurements (Output/Input)
42. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Customer Satisfaction
Costs on nonconformance (internal or external failures)
W. Edwards Deming
Perform Quality Assurance
43. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Consumer's Risk
Specification Limits
Tools and techniques of the Perform Quality Assurance Process
Juran's trilogy
44. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Flowcharting (Technique)
Trend
Tools and techniques of the Perform Quality Assurance Process
Pareto Chart (Tool)
45. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Process Quality
Inputs into the Perform Quality Control Process
Three well-known process improvement models
Attribute
46. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Run
Quality Audit (Tool/Technique)
Fitness-for-use
47. Form of sampling where ether a work result conforms to quality or it does not.
Seven primary strategies for TQM as defined by Kerzner
Attribute Sampling
Accuracy
Plan Quality (Process)
48. Quality training - Studies - Surveys - Validation and audits
Inputs into the Plan Quality Process
Fitness-for-use
Costs of conformance (prevention costs)
Pareto Chart (Tool)
49. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Histograms (Tool/Technique)
Quality Audit (Tool/Technique)
Specification Limits
Fitness for Use
50. The change of accepting a bad lot after purchase.(Sampling Definition)
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