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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






2. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






3. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






4. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






5. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






7. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






8. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






9. Must include sample size and the acceptance criteria. (Sampling Definition)






10. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






11. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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12. Project management plan - Quality metrics - Work performance information - Quality control measurements






13. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






14. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






15. Pattern in control chart in which a run of points is close to the control limits.






16. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






17. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






18. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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19. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






20. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






21. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






22. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






23. A continuous strategy based on ongoing incremental betterment within an organization.






24. Quality training - Studies - Surveys - Validation and audits






25. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






26. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






27. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






28. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






29. The measured value is very close to the true value.






30. The change of accepting a bad lot after purchase.(Sampling Definition)

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31. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






32. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






33. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






34. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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35. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






36. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






37. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






38. Anything measured. (Sampling Definition)






39. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






40. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






41. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






42. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






43. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






44. Form of sampling where ether a work result conforms to quality or it does not.






45. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






46. Diagrams of the forces for and against change. (Additional quality planning tool)






47. Looking at how much your quality activities will cost versus how much you will gain from doing them.






48. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






49. An approach to improving quality: - Plan - Improve - Control

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50. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping