SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Proprietary Quality Management Methodologies (Tool/Technique)
Customer Satisfaction
Plan-Do-Check-Act
2. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Limit Huggers
Perform Quality Control (Process)
Force Field Analysis
3. Must include sample size and the acceptance criteria. (Sampling Definition)
Producer's Risk
Seven primary strategies for TQM as defined by Kerzner
Sampling Plan
Loss functions
4. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Process Improvement Plan
Planning Processes (Process Group)
Force Field Analysis
Variable
5. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Quality Policy
Precision
Trend
Inputs into the Plan Quality Process
6. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Quality Audit (Tool/Technique)
Outputs of the Perform Quality Control Process
Lean Six Sigma
Variable
7. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Rule of Seven
Juran's trilogy
Product Quality
8. Anything measured. (Sampling Definition)
Inspection (Technique)
Variable
Quality Management Plan (Output/Input)
Quality Audit (Tool/Technique)
9. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
W. Edwards Deming
Process Improvement Plan
Control Charts (Tool)
10. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Benchmarking (Tool/Technique)
Histograms (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
11. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Attribute Sampling
Process Improvement Plan
Lean Six Sigma
Product Quality
12. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Customer Satisfaction
Producer's Risk
Consumer's Risk
Project Quality Management (Knowledge Area)
13. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Deming's 14 activities for implementing quality
Three well-known process improvement models
Variable
Outputs of the Perform Quality Assurance Process
14. Project management plan - Quality metrics - Work performance information - Quality control measurements
Tools and techniques of the Plan Quality Process
Quality Objective
Histograms (Tool/Technique)
Inputs into the Perform Quality Assurance Process
15. Form of sampling where ether a work result conforms to quality or it does not.
Run Charts (Tool/Technique)
Attribute Sampling
Tools and techniques of the Perform Quality Control Process
Outputs of the Plan Quality Process
16. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Tools and techniques of the Plan Quality Process
Control Limits
Outputs of the Perform Quality Control Process
Outputs of the Plan Quality Process
17. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Trend
Cost-Benefit Analysis (Tool/Technique)
Total Quality Management (TQM)
Project Quality
18. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Inputs into the Perform Quality Control Process
Outputs of the Plan Quality Process
Flowcharting (Technique)
Seven primary strategies for TQM as defined by Kerzner
19. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Fitness-for-use
Perform Quality Assurance
Limit Huggers
20. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Quality Objective
Trend
Tools and techniques of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
21. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Cost-Benefit Analysis (Tool/Technique)
Force Field Analysis
Pareto Chart (Tool)
Tools and techniques of the Plan Quality Process
22. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Limit Huggers
Internal Failures
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
23. Diagrams of the forces for and against change. (Additional quality planning tool)
Quality
Inspection (Technique)
Force Field Analysis
Process improvement
24. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Deming's 14 activities for implementing quality
A good quality management plan
Tools and techniques of the Perform Quality Control Process
Warranties
25. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Consumer's Risk
Grade
Pareto Chart (Tool)
26. Form of sampling that measures how well something conforms to quality.
Inputs into the Perform Quality Assurance Process
Cost of Quality (COQ)
Variable Sampling
Producer's Risk
27. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Rule of Seven
Perform Quality Assurance
Conformance to Requirements
28. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Cost-Benefit Analysis (Tool/Technique)
Variable Sampling
Perform Quality Control (Process)
Outputs of the Perform Quality Assurance Process
29. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Nominal Group Techniques
Quality Policy
Grade
Run
30. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Specification Limits
Customer Satisfaction
Fitness for Use
Benchmarking (Tool/Technique)
31. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Affinity Diagrams
Process improvement
Continuous Improvement Process (CIP) or Kaizan
External Failures
32. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Internal Failures
Quality Metrics (Output/Input)
Loss functions
Plan-Do-Check-Act
33. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
A good quality management plan
Tools and techniques of the Perform Quality Control Process
Rule of Seven
External Failures
34. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Run Charts (Tool/Technique)
Just-In-Time (JIT)
Quality Objective
35. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Planning Processes (Process Group)
Cost of Quality (COQ)
Precision
Fitness-for-use
36. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Design of Experiments (Tool/Technique)
Quality
Grade
37. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Precision
Quality Objective
Crosby's 4 absolutes of quality
A good quality management plan
38. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Internal Failures
Six Sigma
Quality Objective
Just-In-Time (JIT)
39. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Outputs of the Plan Quality Process
Cost of Quality (COQ)
Attribute Sampling
W. Edwards Deming
40. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Benchmarking (Tool/Technique)
Perform Quality Assurance
Plan Quality (Process)
Inspection (Technique)
41. Pattern in control chart in which there is a repeating pattern of points.
Cycle
Quality Control Measurements (Output/Input)
Product Quality
A good quality management plan
42. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
43. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Rule of Seven
Process Quality
Statistical Sampling (Tool/Technique)
Run
44. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Outputs of the Plan Quality Process
Inspection (Technique)
Six Sigma
Cycle
45. An approach to improving quality: - Plan - Improve - Control
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
46. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Deming's 14 activities for implementing quality
Plan-Do-Check-Act
Product Quality
Control Charts (Tool)
47. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Loss functions
Process Quality
Tools and techniques of the Plan Quality Process
Attribute
48. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Inputs into the Perform Quality Control Process
Six Sigma
Lean Six Sigma
Process Improvement Plan
49. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Outputs of the Perform Quality Control Process
Costs on nonconformance (internal or external failures)
Project Quality Management (Knowledge Area)
Precision
50. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Quality Policy
Pareto Chart (Tool)
Limit Huggers
Product Quality