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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Planning Processes (Process Group)
Deming's 14 activities for implementing quality
Control Limits
Process Improvement Plan
2. Must include sample size and the acceptance criteria. (Sampling Definition)
Juran's trilogy
Project Quality Management (Knowledge Area)
Inputs into the Plan Quality Process
Sampling Plan
3. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Process improvement
Inputs into the Perform Quality Assurance Process
Quality Management Plan (Output/Input)
Inspection (Technique)
4. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Control Charts (Tool)
Three well-known process improvement models
Seven primary strategies for TQM as defined by Kerzner
Deming's 14 activities for implementing quality
5. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Process improvement
W. Edwards Deming
Control Charts (Tool)
6. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Loss functions
Quality Objective
Fitness for Use
Outputs of the Plan Quality Process
7. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Tools and techniques of the Plan Quality Process
Limit Huggers
Process Quality
External Failures
8. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Internal Failures
Control Limits
Consumer's Risk
Quality Metrics (Output/Input)
9. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Inputs into the Plan Quality Process
Run Charts (Tool/Technique)
Loss functions
A good quality management plan
10. Form of sampling that measures how well something conforms to quality.
Customer Satisfaction
Variable Sampling
Accuracy
Run Charts (Tool/Technique)
11. A continuous strategy based on ongoing incremental betterment within an organization.
Cycle
Tools and techniques of the Perform Quality Control Process
Process improvement
Six Sigma
12. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Design of Experiments (Tool/Technique)
Loss functions
Outputs of the Plan Quality Process
Outputs of the Perform Quality Assurance Process
13. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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14. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Philip Crosby's 14 steps to improving quality
Fitness-for-use
Crosby's 4 absolutes of quality
15. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Metrics (Output/Input)
Consumer's Risk
Project Quality
Perform Quality Control (Process)
16. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Tools and techniques of the Perform Quality Control Process
W. Edwards Deming
Quality Audit (Tool/Technique)
Specification
17. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Perform Quality Assurance
Non-proprietary approaches to quality
Inputs into the Perform Quality Assurance Process
Project Quality Management (Knowledge Area)
18. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Specification
Grade
Process improvement
Conformance to Requirements
19. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Specification
Precision
Perform Quality Control (Process)
Trend
20. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Philip Crosby's 14 steps to improving quality
Lean Six Sigma
Juran's trilogy
21. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Fitness for Use
Loss functions
Force Field Analysis
Quality Audit (Tool/Technique)
22. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Consumer's Risk
Warranties
Planning Processes (Process Group)
Rule of Seven
23. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Attribute
Producer's Risk
Histograms (Tool/Technique)
Tools and techniques of the Plan Quality Process
24. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Plan-Do-Check-Act
Scatter Diagrams (Tool/Technique)
Just-In-Time (JIT)
Fitness-for-use
25. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Deming's 14 activities for implementing quality
Precision
Force Field Analysis
Seven primary strategies for TQM as defined by Kerzner
26. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Benchmarking (Tool/Technique)
Control Charts (Tool)
Quality Control Measurements (Output/Input)
Statistical Sampling (Tool/Technique)
27. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Quality Management Plan (Output/Input)
Attribute
Attribute Sampling
28. Project management plan - Quality metrics - Work performance information - Quality control measurements
Outputs of the Plan Quality Process
Inputs into the Perform Quality Assurance Process
Outputs of the Perform Quality Assurance Process
Rule of Seven
29. Rework - Scrap - Inventory costs - Warranty costs
Non-proprietary approaches to quality
Project Quality Management (Knowledge Area)
Specification Limits
Costs on nonconformance (internal or external failures)
30. The change of accepting a bad lot after purchase.(Sampling Definition)
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31. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Histograms (Tool/Technique)
Fitness for Use
Inputs into the Plan Quality Process
32. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Process improvement
External Failures
Outputs of the Perform Quality Assurance Process
33. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Specification
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
34. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Three well-known process improvement models
Rule of Seven
Tools and techniques of the Perform Quality Assurance Process
Warranties
35. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Tools and techniques of the Plan Quality Process
Control Limits
Outputs of the Perform Quality Assurance Process
Attribute
36. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Product Quality
Juran's trilogy
Inspection (Technique)
37. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Product Quality
Grade
Plan Quality (Process)
Deming's 14 activities for implementing quality
38. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Nominal Group Techniques
Philip Crosby's 14 steps to improving quality
Variable
Flowcharting (Technique)
39. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Six Sigma
Quality Metrics (Output/Input)
Product Quality
Quality Audit (Tool/Technique)
40. The measured value is very close to the true value.
Plan Quality (Process)
Inputs into the Perform Quality Assurance Process
Accuracy
Deming's 14 activities for implementing quality
41. Quality training - Studies - Surveys - Validation and audits
Quality
External Failures
Costs of conformance (prevention costs)
Sampling Plan
42. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
A good quality management plan
Quality Audit (Tool/Technique)
Flowcharting (Technique)
Variable
43. Form of sampling where ether a work result conforms to quality or it does not.
Quality Management Plan (Output/Input)
Sampling Plan
Attribute Sampling
Process Quality
44. Diagrams of the forces for and against change. (Additional quality planning tool)
Philip Crosby's 14 steps to improving quality
Force Field Analysis
Grade
Quality Policy
45. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Cost-Benefit Analysis (Tool/Technique)
Total Quality Management (TQM)
Internal Failures
Process Improvement Plan
46. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Histograms (Tool/Technique)
Lean Six Sigma
Juran's trilogy
47. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Precision
Plan-Do-Check-Act
Scatter Diagrams (Tool/Technique)
Process improvement
48. An approach to improving quality: - Plan - Improve - Control
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49. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Grade
Attribute Sampling
Conformance to Requirements
Fitness-for-use
50. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Quality Metrics (Output/Input)
Inspection (Technique)
Scatter Diagrams (Tool/Technique)
Cost of Quality (COQ)