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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






2. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






3. Is about making sure that the product you build has the best design possible to fit the customer's needs.






4. Project management plan - Quality metrics - Work performance information - Quality control measurements






5. Diagrams of the forces for and against change. (Additional quality planning tool)






6. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






7. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






8. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






9. The change of accepting a bad lot after purchase.(Sampling Definition)

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10. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






11. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






12. A continuous strategy based on ongoing incremental betterment within an organization.






13. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






14. Form of sampling where ether a work result conforms to quality or it does not.






15. The measured value is very close to the true value.






16. Quality training - Studies - Surveys - Validation and audits






17. Pattern in control chart in which a run of points is close to the control limits.






18. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






19. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






20. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






21. Rework - Scrap - Inventory costs - Warranty costs






22. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






23. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






24. Form of sampling that measures how well something conforms to quality.






25. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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26. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






27. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






28. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






29. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






30. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






31. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






32. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






33. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






34. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






35. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






36. Looking at how much your quality activities will cost versus how much you will gain from doing them.






37. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






38. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






39. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






40. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






41. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






42. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






43. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






44. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






45. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






46. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






47. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






48. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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49. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






50. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement