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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Outputs of the Plan Quality Process
Force Field Analysis
Cost of Quality (COQ)
Non-proprietary approaches to quality
2. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Quality Policy
Project Quality
Trend
Project Quality Management (Knowledge Area)
3. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Tools and techniques of the Plan Quality Process
Lean Six Sigma
Control Limits
Inputs into the Perform Quality Assurance Process
4. Quality training - Studies - Surveys - Validation and audits
Flowcharting (Technique)
Costs of conformance (prevention costs)
Project Quality
Loss functions
5. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Trend
Inputs into the Perform Quality Assurance Process
Juran's trilogy
6. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Flowcharting (Technique)
Seven primary strategies for TQM as defined by Kerzner
Perform Quality Control (Process)
Cost-Benefit Analysis (Tool/Technique)
7. Pattern in control chart in which there is a repeating pattern of points.
Customer Satisfaction
Process Improvement Plan
Conformance to Requirements
Cycle
8. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Quality
Grade
Quality Policy
Process Improvement Plan
9. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Grade
Variable
Outputs of the Plan Quality Process
Specification
10. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Pareto Chart (Tool)
Loss functions
Perform Quality Assurance
Quality Objective
11. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Consumer's Risk
Conformance to Requirements
Cost-Benefit Analysis (Tool/Technique)
Costs on nonconformance (internal or external failures)
12. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Planning Processes (Process Group)
Three well-known process improvement models
Cost of Quality (COQ)
Benchmarking (Tool/Technique)
13. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Tools and techniques of the Perform Quality Control Process
Conformance to Requirements
Affinity Diagrams
Quality Audit (Tool/Technique)
14. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Juran's trilogy
Inputs into the Plan Quality Process
Fitness-for-use
15. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Rule of Seven
Perform Quality Assurance
Non-proprietary approaches to quality
A good quality management plan
16. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Perform Quality Control (Process)
Fitness-for-use
Continuous Improvement Process (CIP) or Kaizan
Seven primary strategies for TQM as defined by Kerzner
17. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Design of Experiments (Tool/Technique)
Precision
Producer's Risk
Internal Failures
18. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Outputs of the Plan Quality Process
Conformance to Requirements
Product Quality
19. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Three well-known process improvement models
Quality
Control Limits
Conformance to Requirements
20. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Rule of Seven
Design of Experiments (Tool/Technique)
Grade
Costs of conformance (prevention costs)
21. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Specification Limits
Outputs of the Perform Quality Control Process
Accuracy
22. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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23. Rework - Scrap - Inventory costs - Warranty costs
Warranties
Non-proprietary approaches to quality
Costs on nonconformance (internal or external failures)
Outputs of the Perform Quality Control Process
24. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Control Charts (Tool)
Outputs of the Plan Quality Process
Nominal Group Techniques
Affinity Diagrams
25. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Consumer's Risk
Producer's Risk
Inputs into the Plan Quality Process
Quality Control Measurements (Output/Input)
26. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Cause and Effect Diagram (Tool/Technique)
Affinity Diagrams
Three well-known process improvement models
Control Charts (Tool)
27. Form of sampling where ether a work result conforms to quality or it does not.
Inspection (Technique)
Fitness for Use
Attribute Sampling
Statistical Sampling (Tool/Technique)
28. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Attribute
Proprietary Quality Management Methodologies (Tool/Technique)
Process Improvement Plan
Quality Control Measurements (Output/Input)
29. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Quality Metrics (Output/Input)
Seven primary strategies for TQM as defined by Kerzner
Specification
Tools and techniques of the Perform Quality Assurance Process
30. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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31. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Accuracy
Philip Crosby's 14 steps to improving quality
Affinity Diagrams
Attribute
32. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Perform Quality Control (Process)
Grade
Cost of Quality (COQ)
33. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Seven primary strategies for TQM as defined by Kerzner
Quality Management Plan (Output/Input)
Fitness for Use
Control Limits
34. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Outputs of the Perform Quality Assurance Process
Attribute
W. Edwards Deming
A good quality management plan
35. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Outputs of the Perform Quality Control Process
Outputs of the Perform Quality Assurance Process
A good quality management plan
36. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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37. Diagrams of the forces for and against change. (Additional quality planning tool)
Product Quality
Force Field Analysis
Conformance to Requirements
Run Charts (Tool/Technique)
38. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Loss functions
Precision
Deming's 14 activities for implementing quality
Inputs into the Perform Quality Control Process
39. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Limit Huggers
Quality
Juran's trilogy
40. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Perform Quality Assurance
Tools and techniques of the Plan Quality Process
Plan-Do-Check-Act
Inputs into the Plan Quality Process
41. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Quality Policy
Control Limits
Customer Satisfaction
External Failures
42. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Precision
Total Quality Management (TQM)
Accuracy
Nominal Group Techniques
43. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Cost-Benefit Analysis (Tool/Technique)
Producer's Risk
Grade
44. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Quality Management Plan (Output/Input)
Cost of Quality (COQ)
Inputs into the Plan Quality Process
Pareto Chart (Tool)
45. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Scatter Diagrams (Tool/Technique)
Inputs into the Perform Quality Control Process
Outputs of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
46. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Three well-known process improvement models
Control Limits
Benchmarking (Tool/Technique)
Scatter Diagrams (Tool/Technique)
47. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Scatter Diagrams (Tool/Technique)
Three well-known process improvement models
Quality Policy
Inputs into the Perform Quality Assurance Process
48. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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49. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Flowcharting (Technique)
Loss functions
Consumer's Risk
Tools and techniques of the Perform Quality Control Process
50. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Fitness for Use
Cost of Quality (COQ)
Process Improvement Plan
Grade