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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Specification Limits
Fitness-for-use
Seven primary strategies for TQM as defined by Kerzner
Outputs of the Plan Quality Process
2. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Pareto Chart (Tool)
Tools and techniques of the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)
Run Charts (Tool/Technique)
3. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Assurance Process
Outputs of the Plan Quality Process
Perform Quality Control (Process)
Process improvement
4. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Process improvement
Control Limits
Nominal Group Techniques
Run
5. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Proprietary Quality Management Methodologies (Tool/Technique)
Three well-known process improvement models
Rule of Seven
Total Quality Management (TQM)
6. Rework - Scrap - Inventory costs - Warranty costs
A good quality management plan
Tools and techniques of the Perform Quality Assurance Process
Costs on nonconformance (internal or external failures)
Six Sigma
7. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Perform Quality Control (Process)
Variable Sampling
Plan-Do-Check-Act
Quality Management Plan (Output/Input)
8. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Specification
Tools and techniques of the Plan Quality Process
Project Quality Management (Knowledge Area)
Flowcharting (Technique)
9. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
Fitness for Use
Inputs into the Plan Quality Process
10. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Process improvement
Inputs into the Perform Quality Control Process
Loss functions
Perform Quality Control (Process)
11. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Tools and techniques of the Plan Quality Process
Inputs into the Perform Quality Control Process
External Failures
Benchmarking (Tool/Technique)
12. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Statistical Sampling (Tool/Technique)
Project Quality Management (Knowledge Area)
Variable Sampling
13. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Inspection (Technique)
Costs on nonconformance (internal or external failures)
Affinity Diagrams
Proprietary Quality Management Methodologies (Tool/Technique)
14. Diagrams of the forces for and against change. (Additional quality planning tool)
Tools and techniques of the Plan Quality Process
Force Field Analysis
Cycle
Process Quality
15. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Run
Inspection (Technique)
Conformance to Requirements
Sampling Plan
16. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Rule of Seven
Quality
Sampling Plan
Run
17. Pattern in control chart in which there is a repeating pattern of points.
Rule of Seven
Attribute
Quality Control Measurements (Output/Input)
Cycle
18. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Attribute
Project Quality
Quality
Non-proprietary approaches to quality
19. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Run
Perform Quality Assurance
Tools and techniques of the Perform Quality Control Process
Planning Processes (Process Group)
20. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Trend
Affinity Diagrams
Three well-known process improvement models
Specification Limits
21. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Cause and Effect Diagram (Tool/Technique)
Precision
Quality Policy
Just-In-Time (JIT)
22. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
23. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
Benchmarking (Tool/Technique)
Costs on nonconformance (internal or external failures)
Outputs of the Plan Quality Process
24. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Quality Policy
Design of Experiments (Tool/Technique)
Quality Metrics (Output/Input)
25. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Quality Metrics (Output/Input)
Six Sigma
A good quality management plan
Perform Quality Assurance
26. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Sampling Plan
Cost of Quality (COQ)
Product Quality
Deming's 14 activities for implementing quality
27. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Internal Failures
Juran's trilogy
Costs of conformance (prevention costs)
28. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Design of Experiments (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Control Limits
Process improvement
29. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Project Quality Management (Knowledge Area)
Quality Management Plan (Output/Input)
Fitness-for-use
Inputs into the Plan Quality Process
30. The measured value is very close to the true value.
Deming's 14 activities for implementing quality
Accuracy
Continuous Improvement Process (CIP) or Kaizan
Force Field Analysis
31. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Scatter Diagrams (Tool/Technique)
Process Improvement Plan
Seven primary strategies for TQM as defined by Kerzner
32. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Limit Huggers
Cause and Effect Diagram (Tool/Technique)
Rule of Seven
Force Field Analysis
33. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
W. Edwards Deming
Project Quality Management (Knowledge Area)
Warranties
Consumer's Risk
34. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Internal Failures
Fitness-for-use
Proprietary Quality Management Methodologies (Tool/Technique)
Non-proprietary approaches to quality
35. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
36. Must include sample size and the acceptance criteria. (Sampling Definition)
Inputs into the Perform Quality Control Process
Sampling Plan
Product Quality
Specification
37. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Histograms (Tool/Technique)
Plan-Do-Check-Act
Run
Perform Quality Control (Process)
38. Form of sampling that measures how well something conforms to quality.
Cycle
Crosby's 4 absolutes of quality
Variable Sampling
W. Edwards Deming
39. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Trend
Force Field Analysis
Rule of Seven
Flowcharting (Technique)
40. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Grade
Pareto Chart (Tool)
Project Quality Management (Knowledge Area)
41. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Quality Policy
Cost-Benefit Analysis (Tool/Technique)
W. Edwards Deming
Specification
42. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Plan-Do-Check-Act
Affinity Diagrams
Fitness-for-use
Specification Limits
43. Anything measured. (Sampling Definition)
Variable
Inputs into the Perform Quality Assurance Process
Inspection (Technique)
Control Limits
44. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Quality Objective
Plan Quality (Process)
Quality Policy
Fitness for Use
45. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
46. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Design of Experiments (Tool/Technique)
Precision
Process Improvement Plan
Quality Audit (Tool/Technique)
47. An approach to improving quality: - Plan - Improve - Control
48. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Just-In-Time (JIT)
Fitness-for-use
Loss functions
Quality Control Measurements (Output/Input)
49. The change of accepting a bad lot after purchase.(Sampling Definition)
50. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Fitness for Use
Continuous Improvement Process (CIP) or Kaizan
Costs on nonconformance (internal or external failures)
Six Sigma