SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Sampling Plan
Tools and techniques of the Perform Quality Assurance Process
Project Quality
2. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Three well-known process improvement models
Non-proprietary approaches to quality
Limit Huggers
3. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Proprietary Quality Management Methodologies (Tool/Technique)
Run Charts (Tool/Technique)
Internal Failures
A good quality management plan
4. Anything measured. (Sampling Definition)
Design of Experiments (Tool/Technique)
Loss functions
Sampling Plan
Variable
5. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. Project management plan - Quality metrics - Work performance information - Quality control measurements
Perform Quality Control (Process)
Inputs into the Perform Quality Assurance Process
Fitness-for-use
Quality Management Plan (Output/Input)
7. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Quality Policy
Internal Failures
External Failures
W. Edwards Deming
8. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Product Quality
Proprietary Quality Management Methodologies (Tool/Technique)
Fitness-for-use
9. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Warranties
Rule of Seven
Histograms (Tool/Technique)
Inspection (Technique)
10. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Three well-known process improvement models
Inputs into the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Tools and techniques of the Perform Quality Assurance Process
11. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Run
Perform Quality Control (Process)
Sampling Plan
Trend
12. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Internal Failures
Tools and techniques of the Plan Quality Process
Consumer's Risk
13. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Plan-Do-Check-Act
Consumer's Risk
Run Charts (Tool/Technique)
Pareto Chart (Tool)
14. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Tools and techniques of the Perform Quality Assurance Process
Rule of Seven
Limit Huggers
Quality Audit (Tool/Technique)
15. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Run Charts (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Nominal Group Techniques
16. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Quality Policy
Customer Satisfaction
Process Improvement Plan
Attribute Sampling
17. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Statistical Sampling (Tool/Technique)
Total Quality Management (TQM)
Non-proprietary approaches to quality
18. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Process Improvement Plan
Lean Six Sigma
Quality Metrics (Output/Input)
Control Limits
19. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Rule of Seven
Benchmarking (Tool/Technique)
A good quality management plan
Conformance to Requirements
20. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Costs on nonconformance (internal or external failures)
Lean Six Sigma
Planning Processes (Process Group)
Design of Experiments (Tool/Technique)
21. Pattern in control chart in which a run of points is close to the control limits.
Philip Crosby's 14 steps to improving quality
Limit Huggers
Precision
Project Quality
22. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Producer's Risk
Three well-known process improvement models
Control Limits
Variable
23. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Control Limits
Cost-Benefit Analysis (Tool/Technique)
Inspection (Technique)
Perform Quality Assurance
24. A continuous strategy based on ongoing incremental betterment within an organization.
Customer Satisfaction
Process improvement
Plan Quality (Process)
Conformance to Requirements
25. Quality training - Studies - Surveys - Validation and audits
Producer's Risk
External Failures
Costs of conformance (prevention costs)
Quality Control Measurements (Output/Input)
26. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Cause and Effect Diagram (Tool/Technique)
Internal Failures
Loss functions
Quality Audit (Tool/Technique)
27. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Quality Metrics (Output/Input)
Rule of Seven
Pareto Chart (Tool)
Quality Audit (Tool/Technique)
28. Form of sampling where ether a work result conforms to quality or it does not.
Force Field Analysis
Attribute Sampling
Grade
Run
29. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Limit Huggers
Conformance to Requirements
Trend
30. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Plan Quality (Process)
Perform Quality Control (Process)
Crosby's 4 absolutes of quality
Seven primary strategies for TQM as defined by Kerzner
31. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Tools and techniques of the Plan Quality Process
Fitness-for-use
Cycle
Process Quality
32. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Inputs into the Perform Quality Assurance Process
Inspection (Technique)
Process Improvement Plan
Project Quality Management (Knowledge Area)
33. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Internal Failures
Conformance to Requirements
Force Field Analysis
Costs on nonconformance (internal or external failures)
34. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Just-In-Time (JIT)
Philip Crosby's 14 steps to improving quality
Quality
Loss functions
35. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Conformance to Requirements
Perform Quality Assurance
36. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Sampling Plan
Force Field Analysis
Philip Crosby's 14 steps to improving quality
Statistical Sampling (Tool/Technique)
37. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Cause and Effect Diagram (Tool/Technique)
Specification
Fitness-for-use
38. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Continuous Improvement Process (CIP) or Kaizan
Scatter Diagrams (Tool/Technique)
Deming's 14 activities for implementing quality
Nominal Group Techniques
39. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Accuracy
Control Charts (Tool)
Producer's Risk
Affinity Diagrams
40. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Statistical Sampling (Tool/Technique)
Outputs of the Plan Quality Process
Outputs of the Perform Quality Control Process
Quality Metrics (Output/Input)
41. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Cause and Effect Diagram (Tool/Technique)
Project Quality
Fitness-for-use
42. The change of accepting a bad lot after purchase.(Sampling Definition)
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
43. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Proprietary Quality Management Methodologies (Tool/Technique)
Attribute Sampling
Non-proprietary approaches to quality
Quality Policy
44. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Tools and techniques of the Perform Quality Assurance Process
Accuracy
Control Charts (Tool)
45. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Inputs into the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
A good quality management plan
46. Diagrams of the forces for and against change. (Additional quality planning tool)
Internal Failures
Force Field Analysis
Quality Audit (Tool/Technique)
Cycle
47. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Outputs of the Perform Quality Control Process
Specification
Consumer's Risk
Tools and techniques of the Perform Quality Control Process
48. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Quality Policy
Design of Experiments (Tool/Technique)
Consumer's Risk
Warranties
49. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Precision
Scatter Diagrams (Tool/Technique)
Lean Six Sigma
Project Quality
50. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Attribute Sampling
Philip Crosby's 14 steps to improving quality
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests