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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






2. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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3. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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4. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






5. Quality training - Studies - Surveys - Validation and audits






6. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






7. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






8. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






9. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






10. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






11. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






12. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






13. Pattern in control chart in which there is a repeating pattern of points.






14. Diagrams of the forces for and against change. (Additional quality planning tool)






15. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






16. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






17. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






18. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






19. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






20. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






21. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






22. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






23. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






24. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






25. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






26. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






27. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






28. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






29. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






30. A continuous strategy based on ongoing incremental betterment within an organization.






31. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






32. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






33. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






34. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






35. Looking at how much your quality activities will cost versus how much you will gain from doing them.






36. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






37. An approach to improving quality: - Plan - Improve - Control

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38. Project management plan - Quality metrics - Work performance information - Quality control measurements






39. Anything measured. (Sampling Definition)






40. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






41. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






42. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






43. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






44. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






45. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






46. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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47. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






48. Pattern in control chart in which a run of points is close to the control limits.






49. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






50. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.