Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Trend
Variable Sampling
Six Sigma
Fitness for Use


2. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Cost-Benefit Analysis (Tool/Technique)
Specification
Planning Processes (Process Group)
Tools and techniques of the Perform Quality Control Process


3. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Fitness-for-use
Inputs into the Perform Quality Assurance Process
Process Quality
Non-proprietary approaches to quality


4. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Design of Experiments (Tool/Technique)
Histograms (Tool/Technique)
Plan-Do-Check-Act
Quality Audit (Tool/Technique)


5. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Tools and techniques of the Perform Quality Assurance Process
Rule of Seven
Scatter Diagrams (Tool/Technique)
Plan-Do-Check-Act


6. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Grade
Three well-known process improvement models
Producer's Risk
Planning Processes (Process Group)


7. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Just-In-Time (JIT)
Costs on nonconformance (internal or external failures)
Cycle


8. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Process Improvement Plan
Cycle
Continuous Improvement Process (CIP) or Kaizan
Lean Six Sigma


9. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Grade
Affinity Diagrams
Histograms (Tool/Technique)
Perform Quality Control (Process)


10. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Inputs into the Plan Quality Process
Seven primary strategies for TQM as defined by Kerzner
Philip Crosby's 14 steps to improving quality
W. Edwards Deming


11. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
W. Edwards Deming
Specification Limits
Consumer's Risk
Quality Policy


12. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Affinity Diagrams
Pareto Chart (Tool)
Project Quality
Deming's 14 activities for implementing quality


13. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Crosby's 4 absolutes of quality
Costs of conformance (prevention costs)
Flowcharting (Technique)


14. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Quality Audit (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Run Charts (Tool/Technique)


15. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Limit Huggers
Just-In-Time (JIT)
Control Limits
Quality Metrics (Output/Input)


16. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Process Improvement Plan
Producer's Risk
Specification


17. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Continuous Improvement Process (CIP) or Kaizan
Outputs of the Perform Quality Control Process
Quality Objective
External Failures


18. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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19. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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20. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Just-In-Time (JIT)
Variable
Precision
Cost of Quality (COQ)


21. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Loss functions
Total Quality Management (TQM)
Specification
Proprietary Quality Management Methodologies (Tool/Technique)


22. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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23. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Fitness for Use
Perform Quality Assurance
External Failures
Warranties


24. Pattern in control chart in which a run of points is close to the control limits.
Plan-Do-Check-Act
Variable Sampling
Limit Huggers
Outputs of the Perform Quality Assurance Process


25. Quality training - Studies - Surveys - Validation and audits
Customer Satisfaction
Statistical Sampling (Tool/Technique)
Loss functions
Costs of conformance (prevention costs)


26. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Tools and techniques of the Perform Quality Assurance Process
Fitness for Use
Seven primary strategies for TQM as defined by Kerzner
Quality


27. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Conformance to Requirements
Lean Six Sigma
Histograms (Tool/Technique)


28. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Inputs into the Perform Quality Control Process
Limit Huggers
Customer Satisfaction
Tools and techniques of the Plan Quality Process


29. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Fitness for Use
Lean Six Sigma
Cost of Quality (COQ)
Perform Quality Control (Process)


30. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Inspection (Technique)
Nominal Group Techniques
Project Quality Management (Knowledge Area)
Inputs into the Plan Quality Process


31. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Quality Control Measurements (Output/Input)
Grade
Flowcharting (Technique)
Project Quality


32. Diagrams of the forces for and against change. (Additional quality planning tool)
Fitness for Use
Planning Processes (Process Group)
Consumer's Risk
Force Field Analysis


33. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Perform Quality Assurance Process
Perform Quality Assurance
Conformance to Requirements


34. Form of sampling where ether a work result conforms to quality or it does not.
Run Charts (Tool/Technique)
Attribute Sampling
Deming's 14 activities for implementing quality
Grade


35. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Customer Satisfaction
Tools and techniques of the Perform Quality Assurance Process
Flowcharting (Technique)


36. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Inputs into the Plan Quality Process
Conformance to Requirements
Product Quality
Project Quality


37. The change of accepting a bad lot after purchase.(Sampling Definition)

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38. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Flowcharting (Technique)
Process improvement
Run Charts (Tool/Technique)
Quality Management Plan (Output/Input)


39. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Specification Limits
Conformance to Requirements
Force Field Analysis


40. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Customer Satisfaction
Proprietary Quality Management Methodologies (Tool/Technique)
Process Improvement Plan
Continuous Improvement Process (CIP) or Kaizan


41. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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42. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Plan-Do-Check-Act
Fitness for Use
Conformance to Requirements


43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Internal Failures
Inputs into the Perform Quality Control Process
Rule of Seven
Costs on nonconformance (internal or external failures)


44. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Costs of conformance (prevention costs)
Tools and techniques of the Perform Quality Assurance Process
Perform Quality Control (Process)
Cycle


45. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Total Quality Management (TQM)
Consumer's Risk
Process Improvement Plan


46. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Quality
Inputs into the Perform Quality Control Process
Cost of Quality (COQ)


47. Rework - Scrap - Inventory costs - Warranty costs
Trend
Sampling Plan
Costs on nonconformance (internal or external failures)
Outputs of the Perform Quality Assurance Process


48. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Outputs of the Perform Quality Control Process
Attribute Sampling
Six Sigma
Inspection (Technique)


49. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Non-proprietary approaches to quality
Scatter Diagrams (Tool/Technique)
Cost of Quality (COQ)
Warranties


50. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Quality Policy
Six Sigma
Philip Crosby's 14 steps to improving quality