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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






2. Pattern in control chart in which there is a repeating pattern of points.






3. Form of sampling that measures how well something conforms to quality.






4. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






5. Quality training - Studies - Surveys - Validation and audits






6. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






7. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






8. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






9. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






10. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






11. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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12. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






13. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






14. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






15. Must include sample size and the acceptance criteria. (Sampling Definition)






16. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






17. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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18. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






19. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






20. The change of accepting a bad lot after purchase.(Sampling Definition)

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21. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






22. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






23. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






24. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






25. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






26. The measured value is very close to the true value.






27. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






28. Pattern in control chart in which a run of points is close to the control limits.






29. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






30. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






31. Form of sampling where ether a work result conforms to quality or it does not.






32. Looking at how much your quality activities will cost versus how much you will gain from doing them.






33. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






34. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






35. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






36. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






37. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






38. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






39. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






40. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






41. Diagrams of the forces for and against change. (Additional quality planning tool)






42. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






43. Project management plan - Quality metrics - Work performance information - Quality control measurements






44. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






45. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






46. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






47. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






48. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






49. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






50. A continuous strategy based on ongoing incremental betterment within an organization.






Can you answer 50 questions in 15 minutes?



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