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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Plan Quality (Process)
Tools and techniques of the Plan Quality Process
Specification
Pareto Chart (Tool)
2. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Affinity Diagrams
Philip Crosby's 14 steps to improving quality
Three well-known process improvement models
Grade
3. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Outputs of the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Control Process
Warranties
Quality
4. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Proprietary Quality Management Methodologies (Tool/Technique)
Process improvement
Seven primary strategies for TQM as defined by Kerzner
Quality Audit (Tool/Technique)
5. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Specification
Run Charts (Tool/Technique)
Quality Audit (Tool/Technique)
6. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Outputs of the Plan Quality Process
Scatter Diagrams (Tool/Technique)
Non-proprietary approaches to quality
7. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Fitness for Use
Process Improvement Plan
Quality
Just-In-Time (JIT)
8. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Limit Huggers
Specification Limits
Just-In-Time (JIT)
Non-proprietary approaches to quality
9. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Cost-Benefit Analysis (Tool/Technique)
Attribute
Trend
Cost of Quality (COQ)
10. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Conformance to Requirements
Cycle
A good quality management plan
Variable Sampling
11. Anything measured. (Sampling Definition)
Force Field Analysis
Variable
Process improvement
Inputs into the Plan Quality Process
12. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Inspection (Technique)
Quality Management Plan (Output/Input)
Project Quality Management (Knowledge Area)
Statistical Sampling (Tool/Technique)
13. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Lean Six Sigma
Quality Objective
Seven primary strategies for TQM as defined by Kerzner
Inputs into the Perform Quality Control Process
14. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Affinity Diagrams
Specification
Total Quality Management (TQM)
Warranties
15. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Cycle
Inputs into the Perform Quality Assurance Process
Inputs into the Plan Quality Process
Tools and techniques of the Perform Quality Assurance Process
16. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Outputs of the Perform Quality Control Process
Specification Limits
Seven primary strategies for TQM as defined by Kerzner
17. A continuous strategy based on ongoing incremental betterment within an organization.
Lean Six Sigma
Process improvement
Process Improvement Plan
Quality Policy
18. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Histograms (Tool/Technique)
Attribute
Control Limits
Process Quality
19. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
20. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Conformance to Requirements
Lean Six Sigma
Consumer's Risk
Project Quality
21. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Attribute
Tools and techniques of the Perform Quality Assurance Process
Total Quality Management (TQM)
W. Edwards Deming
22. Pattern in control chart in which a run of points is close to the control limits.
Producer's Risk
Internal Failures
A good quality management plan
Limit Huggers
23. Form of sampling where ether a work result conforms to quality or it does not.
Histograms (Tool/Technique)
Attribute Sampling
Flowcharting (Technique)
Crosby's 4 absolutes of quality
24. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Limit Huggers
Proprietary Quality Management Methodologies (Tool/Technique)
Project Quality Management (Knowledge Area)
Pareto Chart (Tool)
25. Quality training - Studies - Surveys - Validation and audits
Tools and techniques of the Plan Quality Process
Fitness for Use
Costs of conformance (prevention costs)
Quality
26. Must include sample size and the acceptance criteria. (Sampling Definition)
Perform Quality Control (Process)
Proprietary Quality Management Methodologies (Tool/Technique)
Project Quality
Sampling Plan
27. The measured value is very close to the true value.
Histograms (Tool/Technique)
Accuracy
Non-proprietary approaches to quality
Fitness for Use
28. Pattern in control chart in which there is a repeating pattern of points.
Sampling Plan
Run Charts (Tool/Technique)
Cycle
Quality Control Measurements (Output/Input)
29. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Deming's 14 activities for implementing quality
Outputs of the Plan Quality Process
Tools and techniques of the Perform Quality Control Process
Non-proprietary approaches to quality
30. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Nominal Group Techniques
Control Limits
Process Improvement Plan
Fitness for Use
31. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Benchmarking (Tool/Technique)
Perform Quality Control (Process)
Outputs of the Perform Quality Assurance Process
Grade
32. Rework - Scrap - Inventory costs - Warranty costs
Variable Sampling
Costs on nonconformance (internal or external failures)
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner
33. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Deming's 14 activities for implementing quality
External Failures
Pareto Chart (Tool)
Flowcharting (Technique)
34. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Outputs of the Perform Quality Assurance Process
Control Limits
Rule of Seven
Histograms (Tool/Technique)
35. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Inputs into the Perform Quality Control Process
Outputs of the Perform Quality Assurance Process
Affinity Diagrams
Limit Huggers
36. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Control Charts (Tool)
Grade
Variable
37. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Nominal Group Techniques
Warranties
Fitness-for-use
38. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Project Quality
Costs of conformance (prevention costs)
Just-In-Time (JIT)
39. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Customer Satisfaction
Control Limits
Three well-known process improvement models
Inputs into the Perform Quality Control Process
40. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Quality Control Measurements (Output/Input)
Consumer's Risk
Just-In-Time (JIT)
Cause and Effect Diagram (Tool/Technique)
41. Form of sampling that measures how well something conforms to quality.
Control Charts (Tool)
Quality
Juran's trilogy
Variable Sampling
42. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Non-proprietary approaches to quality
Lean Six Sigma
Quality Policy
Product Quality
43. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Continuous Improvement Process (CIP) or Kaizan
Quality Audit (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
Process improvement
44. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Inputs into the Perform Quality Control Process
Sampling Plan
Project Quality Management (Knowledge Area)
Perform Quality Control (Process)
45. Project management plan - Quality metrics - Work performance information - Quality control measurements
Tools and techniques of the Plan Quality Process
Inputs into the Perform Quality Assurance Process
External Failures
Precision
46. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Nominal Group Techniques
W. Edwards Deming
Crosby's 4 absolutes of quality
Outputs of the Perform Quality Control Process
47. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Variable Sampling
Cost of Quality (COQ)
Trend
Quality Metrics (Output/Input)
48. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Customer Satisfaction
Fitness-for-use
Costs on nonconformance (internal or external failures)
49. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Trend
Outputs of the Perform Quality Control Process
Affinity Diagrams
Control Charts (Tool)
50. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Variable Sampling
Tools and techniques of the Perform Quality Control Process
Run Charts (Tool/Technique)
Precision