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Test your basic knowledge |
PMP Quality Management
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Subjects
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certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Cost-Benefit Analysis (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Specification Limits
Fitness for Use
2. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Tools and techniques of the Perform Quality Control Process
Perform Quality Assurance
Outputs of the Plan Quality Process
Customer Satisfaction
3. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Limit Huggers
Quality Management Plan (Output/Input)
Outputs of the Perform Quality Control Process
Quality Policy
4. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Inspection (Technique)
Deming's 14 activities for implementing quality
Crosby's 4 absolutes of quality
Project Quality
5. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Scatter Diagrams (Tool/Technique)
Product Quality
W. Edwards Deming
Consumer's Risk
6. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Benchmarking (Tool/Technique)
Process Improvement Plan
Tools and techniques of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
7. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Statistical Sampling (Tool/Technique)
Pareto Chart (Tool)
Run
Process Improvement Plan
8. Form of sampling where ether a work result conforms to quality or it does not.
Tools and techniques of the Perform Quality Control Process
Histograms (Tool/Technique)
Attribute Sampling
Cycle
9. Must include sample size and the acceptance criteria. (Sampling Definition)
Control Limits
A good quality management plan
Producer's Risk
Sampling Plan
10. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Conformance to Requirements
Quality
Control Charts (Tool)
Crosby's 4 absolutes of quality
11. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Project Quality Management (Knowledge Area)
Tools and techniques of the Perform Quality Control Process
Benchmarking (Tool/Technique)
Quality Metrics (Output/Input)
12. Pattern in control chart in which a run of points is close to the control limits.
Outputs of the Perform Quality Assurance Process
Limit Huggers
Variable
Force Field Analysis
13. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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14. An approach to improving quality: - Plan - Improve - Control
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15. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Cycle
Outputs of the Perform Quality Assurance Process
Inspection (Technique)
16. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Tools and techniques of the Perform Quality Control Process
Flowcharting (Technique)
Quality Audit (Tool/Technique)
Process improvement
17. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Project Quality
Grade
Continuous Improvement Process (CIP) or Kaizan
Proprietary Quality Management Methodologies (Tool/Technique)
18. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Run
Inputs into the Perform Quality Control Process
Loss functions
Conformance to Requirements
19. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Tools and techniques of the Plan Quality Process
Attribute
Variable
Seven primary strategies for TQM as defined by Kerzner
20. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Juran's trilogy
Three well-known process improvement models
Conformance to Requirements
Cost-Benefit Analysis (Tool/Technique)
21. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Precision
Cost of Quality (COQ)
Inputs into the Plan Quality Process
22. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Proprietary Quality Management Methodologies (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Cost-Benefit Analysis (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
23. A continuous strategy based on ongoing incremental betterment within an organization.
Grade
Six Sigma
Limit Huggers
Process improvement
24. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Loss functions
W. Edwards Deming
Specification Limits
Proprietary Quality Management Methodologies (Tool/Technique)
25. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
W. Edwards Deming
Project Quality
Plan Quality (Process)
Loss functions
26. Rework - Scrap - Inventory costs - Warranty costs
Total Quality Management (TQM)
Costs on nonconformance (internal or external failures)
Affinity Diagrams
Run
27. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Sampling Plan
Variable Sampling
Pareto Chart (Tool)
Affinity Diagrams
28. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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29. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Philip Crosby's 14 steps to improving quality
Quality Management Plan (Output/Input)
Costs on nonconformance (internal or external failures)
30. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Cycle
External Failures
Nominal Group Techniques
Outputs of the Plan Quality Process
31. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Limit Huggers
Three well-known process improvement models
Fitness-for-use
Product Quality
32. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Sampling Plan
Conformance to Requirements
Outputs of the Perform Quality Control Process
Attribute
33. The change of accepting a bad lot after purchase.(Sampling Definition)
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34. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Inspection (Technique)
Deming's 14 activities for implementing quality
Quality Management Plan (Output/Input)
35. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Conformance to Requirements
Rule of Seven
Plan Quality (Process)
Tools and techniques of the Perform Quality Assurance Process
36. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Control Measurements (Output/Input)
Control Limits
Outputs of the Plan Quality Process
Inputs into the Perform Quality Control Process
37. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Inputs into the Perform Quality Control Process
Run
Process improvement
38. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Variable Sampling
Quality Objective
Costs on nonconformance (internal or external failures)
Run
39. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Cost of Quality (COQ)
Inspection (Technique)
Accuracy
Quality
40. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Control Charts (Tool)
Sampling Plan
Planning Processes (Process Group)
Inspection (Technique)
41. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Perform Quality Control (Process)
Crosby's 4 absolutes of quality
Outputs of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
42. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Seven primary strategies for TQM as defined by Kerzner
Project Quality Management (Knowledge Area)
Variable
Planning Processes (Process Group)
43. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Plan-Do-Check-Act
Attribute
Lean Six Sigma
Total Quality Management (TQM)
44. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Precision
Quality Audit (Tool/Technique)
Nominal Group Techniques
45. Form of sampling that measures how well something conforms to quality.
Affinity Diagrams
Warranties
Outputs of the Plan Quality Process
Variable Sampling
46. Anything measured. (Sampling Definition)
Variable
Variable Sampling
Grade
Loss functions
47. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Flowcharting (Technique)
Quality
Specification Limits
Continuous Improvement Process (CIP) or Kaizan
48. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality Policy
Cost-Benefit Analysis (Tool/Technique)
Process Quality
Tools and techniques of the Perform Quality Control Process
49. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Project Quality
Quality Objective
Inputs into the Perform Quality Control Process
Fitness-for-use
50. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Control Charts (Tool)
Quality Objective
Quality Control Measurements (Output/Input)
Statistical Sampling (Tool/Technique)
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