Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
Perform Quality Assurance
Precision


2. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Benchmarking (Tool/Technique)
Statistical Sampling (Tool/Technique)
Non-proprietary approaches to quality
Specification Limits


3. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Inputs into the Perform Quality Control Process
Customer Satisfaction
Plan-Do-Check-Act
Perform Quality Assurance


4. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Process Improvement Plan
Continuous Improvement Process (CIP) or Kaizan
Product Quality


5. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Outputs of the Plan Quality Process
Cost of Quality (COQ)
Inputs into the Perform Quality Assurance Process


6. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Quality Audit (Tool/Technique)
Pareto Chart (Tool)
Consumer's Risk
Continuous Improvement Process (CIP) or Kaizan


7. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Flowcharting (Technique)
Perform Quality Control (Process)
Outputs of the Perform Quality Control Process


8. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Inputs into the Perform Quality Control Process
Internal Failures
Force Field Analysis
External Failures


9. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Specification Limits
Run
Nominal Group Techniques
Histograms (Tool/Technique)


10. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
W. Edwards Deming
Quality Metrics (Output/Input)
Philip Crosby's 14 steps to improving quality
Trend


11. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Loss functions
Plan Quality (Process)
Plan-Do-Check-Act


12. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Plan Quality (Process)
Warranties
Perform Quality Control (Process)
Tools and techniques of the Perform Quality Control Process


13. An approach to improving quality: - Plan - Improve - Control

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14. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Product Quality
Specification
Six Sigma
Inputs into the Perform Quality Assurance Process


15. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Process Improvement Plan
Warranties
Three well-known process improvement models
Internal Failures


16. Rework - Scrap - Inventory costs - Warranty costs
Outputs of the Plan Quality Process
Precision
Costs on nonconformance (internal or external failures)
Internal Failures


17. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Benchmarking (Tool/Technique)
Specification
Pareto Chart (Tool)
Quality Policy


18. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
A good quality management plan
Statistical Sampling (Tool/Technique)
Cycle


19. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality Audit (Tool/Technique)
Internal Failures
Inspection (Technique)
Process Quality


20. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Accuracy
Outputs of the Perform Quality Control Process
Limit Huggers
Lean Six Sigma


21. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Project Quality Management (Knowledge Area)
Attribute
Total Quality Management (TQM)
Plan Quality (Process)


22. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Fitness for Use
Tools and techniques of the Perform Quality Control Process
Inputs into the Perform Quality Assurance Process
Pareto Chart (Tool)


23. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Crosby's 4 absolutes of quality
Fitness-for-use
Juran's trilogy
Tools and techniques of the Perform Quality Assurance Process


24. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Precision
Run
Just-In-Time (JIT)


25. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Histograms (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Just-In-Time (JIT)


26. The measured value is very close to the true value.
Plan-Do-Check-Act
External Failures
Accuracy
Juran's trilogy


27. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Attribute
Inputs into the Plan Quality Process
Quality Metrics (Output/Input)
Quality Control Measurements (Output/Input)


28. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Quality Objective
Attribute Sampling
Cycle
Total Quality Management (TQM)


29. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Warranties
Costs on nonconformance (internal or external failures)
A good quality management plan
Product Quality


30. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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31. The change of accepting a bad lot after purchase.(Sampling Definition)

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32. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Variable
Seven primary strategies for TQM as defined by Kerzner
Trend
Quality Control Measurements (Output/Input)


33. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Consumer's Risk
Crosby's 4 absolutes of quality
Planning Processes (Process Group)


34. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Nominal Group Techniques
Specification Limits
Plan-Do-Check-Act


35. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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36. Pattern in control chart in which there is a repeating pattern of points.
Conformance to Requirements
Accuracy
Cycle
Fitness for Use


37. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Quality Control Measurements (Output/Input)
Three well-known process improvement models
External Failures
Rule of Seven


38. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Statistical Sampling (Tool/Technique)
Run Charts (Tool/Technique)
Histograms (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process


39. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Seven primary strategies for TQM as defined by Kerzner
Juran's trilogy
Benchmarking (Tool/Technique)
Inputs into the Perform Quality Assurance Process


40. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Internal Failures
Tools and techniques of the Perform Quality Control Process
Consumer's Risk


41. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Just-In-Time (JIT)
Producer's Risk
Quality Objective
Loss functions


42. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Cost of Quality (COQ)
Non-proprietary approaches to quality
Rule of Seven
Cycle


43. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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44. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Inspection (Technique)
Planning Processes (Process Group)
Fitness for Use
A good quality management plan


45. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Specification Limits
Quality Policy
Sampling Plan


46. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Outputs of the Perform Quality Assurance Process
Attribute Sampling
Quality Control Measurements (Output/Input)
Conformance to Requirements


47. Quality training - Studies - Surveys - Validation and audits
Just-In-Time (JIT)
Seven primary strategies for TQM as defined by Kerzner
Quality Policy
Costs of conformance (prevention costs)


48. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Six Sigma
Crosby's 4 absolutes of quality
Quality


49. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Control Charts (Tool)
Philip Crosby's 14 steps to improving quality
Conformance to Requirements
Pareto Chart (Tool)


50. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Limit Huggers
Costs on nonconformance (internal or external failures)
Crosby's 4 absolutes of quality
Cost of Quality (COQ)