Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Product Quality
Loss functions
Warranties
Variable


2. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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3. Form of sampling that measures how well something conforms to quality.
Variable Sampling
Project Quality Management (Knowledge Area)
Quality Objective
Attribute


4. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Flowcharting (Technique)
Process Improvement Plan
Statistical Sampling (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process


5. Quality training - Studies - Surveys - Validation and audits
Histograms (Tool/Technique)
Process Improvement Plan
Variable Sampling
Costs of conformance (prevention costs)


6. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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7. The change of accepting a bad lot after purchase.(Sampling Definition)

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8. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
External Failures
Tools and techniques of the Perform Quality Control Process
Run Charts (Tool/Technique)
Control Limits


9. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
W. Edwards Deming
Nominal Group Techniques
Inputs into the Plan Quality Process


10. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Conformance to Requirements
Perform Quality Assurance
Attribute
Perform Quality Control (Process)


11. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Tools and techniques of the Perform Quality Assurance Process
Plan-Do-Check-Act
Quality Management Plan (Output/Input)
Non-proprietary approaches to quality


12. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Inputs into the Plan Quality Process
Design of Experiments (Tool/Technique)
Scatter Diagrams (Tool/Technique)


13. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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14. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
External Failures
Pareto Chart (Tool)
Outputs of the Perform Quality Control Process
Fitness for Use


15. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Plan-Do-Check-Act
Warranties
Outputs of the Perform Quality Control Process
Customer Satisfaction


16. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Process Improvement Plan
Philip Crosby's 14 steps to improving quality
Costs of conformance (prevention costs)


17. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Process Quality
Just-In-Time (JIT)
Project Quality Management (Knowledge Area)
Quality Policy


18. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Specification
Outputs of the Perform Quality Assurance Process
Cost of Quality (COQ)
Affinity Diagrams


19. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Nominal Group Techniques
Continuous Improvement Process (CIP) or Kaizan
Specification
Tools and techniques of the Perform Quality Assurance Process


20. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Deming's 14 activities for implementing quality
Loss functions
External Failures


21. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Accuracy
Inspection (Technique)
Design of Experiments (Tool/Technique)


22. Pattern in control chart in which there is a repeating pattern of points.
Trend
Scatter Diagrams (Tool/Technique)
Cycle
Costs of conformance (prevention costs)


23. The measured value is very close to the true value.
Rule of Seven
Accuracy
Outputs of the Perform Quality Control Process
Lean Six Sigma


24. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Specification
Trend
Inputs into the Perform Quality Control Process
Accuracy


25. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Warranties
Cost-Benefit Analysis (Tool/Technique)
Costs of conformance (prevention costs)


26. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Non-proprietary approaches to quality
Attribute
Inputs into the Plan Quality Process
Quality Objective


27. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Perform Quality Control (Process)
Proprietary Quality Management Methodologies (Tool/Technique)
Run


28. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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29. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Just-In-Time (JIT)
Warranties
Affinity Diagrams


30. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Cycle
Quality Control Measurements (Output/Input)
Attribute
Total Quality Management (TQM)


31. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Lean Six Sigma
Inputs into the Plan Quality Process
Design of Experiments (Tool/Technique)
Inputs into the Perform Quality Control Process


32. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Project Quality Management (Knowledge Area)
Variable
Attribute


33. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Attribute Sampling
Inspection (Technique)
Flowcharting (Technique)


34. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Producer's Risk
Quality Metrics (Output/Input)
Statistical Sampling (Tool/Technique)
Inspection (Technique)


35. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Nominal Group Techniques
Grade
Proprietary Quality Management Methodologies (Tool/Technique)
Pareto Chart (Tool)


36. Form of sampling where ether a work result conforms to quality or it does not.
External Failures
Deming's 14 activities for implementing quality
Perform Quality Assurance
Attribute Sampling


37. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Limit Huggers
Trend
Run


38. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Cost of Quality (COQ)
Cause and Effect Diagram (Tool/Technique)
Quality Audit (Tool/Technique)
Loss functions


39. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Philip Crosby's 14 steps to improving quality
Non-proprietary approaches to quality
Project Quality Management (Knowledge Area)
Costs of conformance (prevention costs)


40. A continuous strategy based on ongoing incremental betterment within an organization.
Accuracy
Process improvement
Project Quality Management (Knowledge Area)
Philip Crosby's 14 steps to improving quality


41. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Warranties
Tools and techniques of the Perform Quality Assurance Process
Loss functions
Process Improvement Plan


42. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Variable Sampling
Nominal Group Techniques
Specification
Quality Policy


43. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Benchmarking (Tool/Technique)
External Failures
Producer's Risk


44. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Specification Limits
Inputs into the Plan Quality Process
Project Quality Management (Knowledge Area)
Continuous Improvement Process (CIP) or Kaizan


45. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Control Charts (Tool)
Fitness for Use
Inputs into the Plan Quality Process
Scatter Diagrams (Tool/Technique)


46. Pattern in control chart in which a run of points is close to the control limits.
Nominal Group Techniques
Rule of Seven
External Failures
Limit Huggers


47. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Plan-Do-Check-Act
Precision
Lean Six Sigma
Planning Processes (Process Group)


48. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Internal Failures
Outputs of the Perform Quality Assurance Process
Plan-Do-Check-Act
Limit Huggers


49. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Plan-Do-Check-Act
Three well-known process improvement models
Run Charts (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)


50. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Specification
Rule of Seven
Internal Failures
Producer's Risk