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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Inputs into the Plan Quality Process
Project Quality Management (Knowledge Area)
Force Field Analysis
Rule of Seven
2. Pattern in control chart in which a run of points is close to the control limits.
Internal Failures
Lean Six Sigma
Continuous Improvement Process (CIP) or Kaizan
Limit Huggers
3. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Outputs of the Perform Quality Control Process
Affinity Diagrams
Quality
Plan Quality (Process)
4. Form of sampling that measures how well something conforms to quality.
Three well-known process improvement models
Benchmarking (Tool/Technique)
Variable Sampling
Quality Management Plan (Output/Input)
5. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Benchmarking (Tool/Technique)
Trend
Non-proprietary approaches to quality
A good quality management plan
6. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Total Quality Management (TQM)
Customer Satisfaction
Outputs of the Plan Quality Process
Process Improvement Plan
7. Must include sample size and the acceptance criteria. (Sampling Definition)
Quality Management Plan (Output/Input)
Seven primary strategies for TQM as defined by Kerzner
Sampling Plan
Process Quality
8. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Trend
Benchmarking (Tool/Technique)
Run Charts (Tool/Technique)
Outputs of the Perform Quality Assurance Process
9. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Perform Quality Assurance
Accuracy
Costs on nonconformance (internal or external failures)
10. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Attribute Sampling
A good quality management plan
Benchmarking (Tool/Technique)
Planning Processes (Process Group)
11. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Quality Policy
Sampling Plan
Tools and techniques of the Perform Quality Assurance Process
Control Charts (Tool)
12. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Process Improvement Plan
Tools and techniques of the Plan Quality Process
Histograms (Tool/Technique)
Quality Management Plan (Output/Input)
13. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Planning Processes (Process Group)
Perform Quality Assurance
Pareto Chart (Tool)
A good quality management plan
14. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Rule of Seven
Total Quality Management (TQM)
Just-In-Time (JIT)
Design of Experiments (Tool/Technique)
15. Form of sampling where ether a work result conforms to quality or it does not.
Process Improvement Plan
Attribute
Process improvement
Attribute Sampling
16. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Juran's trilogy
Quality Control Measurements (Output/Input)
Variable Sampling
Cause and Effect Diagram (Tool/Technique)
17. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Quality Policy
Just-In-Time (JIT)
Fitness for Use
Control Charts (Tool)
18. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
A good quality management plan
Nominal Group Techniques
Accuracy
Pareto Chart (Tool)
19. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Process Quality
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Perform Quality Control Process
Flowcharting (Technique)
20. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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21. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
A good quality management plan
Quality Policy
Crosby's 4 absolutes of quality
Seven primary strategies for TQM as defined by Kerzner
22. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Crosby's 4 absolutes of quality
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
Benchmarking (Tool/Technique)
23. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Crosby's 4 absolutes of quality
Three well-known process improvement models
Attribute Sampling
Inputs into the Perform Quality Assurance Process
24. Project management plan - Quality metrics - Work performance information - Quality control measurements
Philip Crosby's 14 steps to improving quality
Juran's trilogy
Variable Sampling
Inputs into the Perform Quality Assurance Process
25. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Perform Quality Control Process
Benchmarking (Tool/Technique)
Trend
Outputs of the Perform Quality Control Process
26. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Affinity Diagrams
Precision
Cause and Effect Diagram (Tool/Technique)
Benchmarking (Tool/Technique)
27. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Internal Failures
Loss functions
Quality
Specification
28. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Tools and techniques of the Perform Quality Control Process
Plan-Do-Check-Act
Total Quality Management (TQM)
29. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Policy
Customer Satisfaction
Perform Quality Control (Process)
Outputs of the Plan Quality Process
30. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Attribute Sampling
Run Charts (Tool/Technique)
Total Quality Management (TQM)
31. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Outputs of the Perform Quality Control Process
W. Edwards Deming
Specification Limits
Quality Control Measurements (Output/Input)
32. Quality training - Studies - Surveys - Validation and audits
Quality Objective
Variable
Deming's 14 activities for implementing quality
Costs of conformance (prevention costs)
33. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Just-In-Time (JIT)
Inspection (Technique)
Limit Huggers
34. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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35. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Sampling Plan
Affinity Diagrams
Trend
Lean Six Sigma
36. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Precision
Inspection (Technique)
Histograms (Tool/Technique)
Outputs of the Perform Quality Control Process
37. An approach to improving quality: - Plan - Improve - Control
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38. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Outputs of the Plan Quality Process
Costs of conformance (prevention costs)
Six Sigma
Quality Objective
39. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Tools and techniques of the Perform Quality Assurance Process
Lean Six Sigma
Attribute
Process Quality
40. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Statistical Sampling (Tool/Technique)
Plan Quality (Process)
Outputs of the Perform Quality Assurance Process
Cost-Benefit Analysis (Tool/Technique)
41. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Costs on nonconformance (internal or external failures)
Grade
Philip Crosby's 14 steps to improving quality
Limit Huggers
42. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Benchmarking (Tool/Technique)
Inputs into the Perform Quality Control Process
Affinity Diagrams
Internal Failures
43. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Plan-Do-Check-Act
Benchmarking (Tool/Technique)
Accuracy
Design of Experiments (Tool/Technique)
44. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Attribute Sampling
Variable Sampling
Scatter Diagrams (Tool/Technique)
45. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Loss functions
Total Quality Management (TQM)
Perform Quality Assurance
Outputs of the Perform Quality Assurance Process
46. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Run
Quality Management Plan (Output/Input)
Continuous Improvement Process (CIP) or Kaizan
Just-In-Time (JIT)
47. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Force Field Analysis
Inputs into the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
48. The measured value is very close to the true value.
Crosby's 4 absolutes of quality
Seven primary strategies for TQM as defined by Kerzner
Deming's 14 activities for implementing quality
Accuracy
49. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Product Quality
Outputs of the Perform Quality Control Process
Plan Quality (Process)
Quality Metrics (Output/Input)
50. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Attribute
Cause and Effect Diagram (Tool/Technique)
Plan-Do-Check-Act
Quality Policy