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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Quality Metrics (Output/Input)
Accuracy
Process Quality
2. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Process Improvement Plan
Project Quality Management (Knowledge Area)
Trend
3. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Statistical Sampling (Tool/Technique)
Quality
Just-In-Time (JIT)
Benchmarking (Tool/Technique)
4. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Inputs into the Plan Quality Process
Histograms (Tool/Technique)
Nominal Group Techniques
5. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Project Quality
Process Improvement Plan
Quality Objective
Six Sigma
6. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Project Quality Management (Knowledge Area)
Accuracy
Variable
Design of Experiments (Tool/Technique)
7. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Planning Processes (Process Group)
Continuous Improvement Process (CIP) or Kaizan
Juran's trilogy
8. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Run
Planning Processes (Process Group)
Grade
Run Charts (Tool/Technique)
9. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
A good quality management plan
Tools and techniques of the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)
Pareto Chart (Tool)
10. Pattern in control chart in which there is a repeating pattern of points.
Design of Experiments (Tool/Technique)
Variable Sampling
Cycle
External Failures
11. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Pareto Chart (Tool)
Flowcharting (Technique)
Quality Metrics (Output/Input)
Philip Crosby's 14 steps to improving quality
12. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
A good quality management plan
Internal Failures
Project Quality Management (Knowledge Area)
Warranties
13. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Project Quality Management (Knowledge Area)
Process Improvement Plan
Perform Quality Control (Process)
Force Field Analysis
14. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Assurance Process
Process Improvement Plan
Trend
15. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Internal Failures
Customer Satisfaction
Product Quality
Three well-known process improvement models
16. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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17. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Project Quality
Costs of conformance (prevention costs)
Philip Crosby's 14 steps to improving quality
18. Diagrams of the forces for and against change. (Additional quality planning tool)
Proprietary Quality Management Methodologies (Tool/Technique)
Limit Huggers
Force Field Analysis
Outputs of the Perform Quality Control Process
19. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Just-In-Time (JIT)
Fitness for Use
Run
20. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
A good quality management plan
Statistical Sampling (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
21. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Juran's trilogy
Outputs of the Perform Quality Control Process
Deming's 14 activities for implementing quality
Quality Metrics (Output/Input)
22. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Specification
Non-proprietary approaches to quality
Accuracy
Outputs of the Perform Quality Assurance Process
23. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Conformance to Requirements
A good quality management plan
Process Quality
Six Sigma
24. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Process Improvement Plan
Project Quality Management (Knowledge Area)
Loss functions
Inspection (Technique)
25. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Six Sigma
Internal Failures
Three well-known process improvement models
Costs on nonconformance (internal or external failures)
26. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Three well-known process improvement models
Fitness for Use
Plan-Do-Check-Act
Quality Metrics (Output/Input)
27. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Specification Limits
Project Quality
Warranties
Philip Crosby's 14 steps to improving quality
28. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Inputs into the Perform Quality Control Process
Just-In-Time (JIT)
Run
Costs of conformance (prevention costs)
29. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Perform Quality Control (Process)
Pareto Chart (Tool)
Conformance to Requirements
30. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Project Quality Management (Knowledge Area)
Philip Crosby's 14 steps to improving quality
Process Improvement Plan
Quality Objective
31. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Cycle
Cause and Effect Diagram (Tool/Technique)
Deming's 14 activities for implementing quality
Lean Six Sigma
32. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Philip Crosby's 14 steps to improving quality
Customer Satisfaction
Inspection (Technique)
Statistical Sampling (Tool/Technique)
33. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Product Quality
Specification
Pareto Chart (Tool)
Producer's Risk
34. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Quality Management Plan (Output/Input)
Inspection (Technique)
Three well-known process improvement models
Proprietary Quality Management Methodologies (Tool/Technique)
35. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Pareto Chart (Tool)
Tools and techniques of the Plan Quality Process
Quality Policy
36. An approach to improving quality: - Plan - Improve - Control
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37. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Tools and techniques of the Plan Quality Process
Internal Failures
Inputs into the Perform Quality Assurance Process
38. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Juran's trilogy
Conformance to Requirements
Benchmarking (Tool/Technique)
Nominal Group Techniques
39. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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40. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Inputs into the Perform Quality Assurance Process
Customer Satisfaction
Attribute
Cost-Benefit Analysis (Tool/Technique)
41. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Plan Quality (Process)
Process Quality
Plan-Do-Check-Act
Non-proprietary approaches to quality
42. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Attribute Sampling
Control Limits
Just-In-Time (JIT)
43. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Loss functions
Juran's trilogy
External Failures
44. The change of accepting a bad lot after purchase.(Sampling Definition)
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45. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Fitness for Use
Tools and techniques of the Plan Quality Process
Affinity Diagrams
Quality Policy
46. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Product Quality
Accuracy
Lean Six Sigma
47. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Nominal Group Techniques
Grade
Loss functions
W. Edwards Deming
48. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Accuracy
Nominal Group Techniques
Inspection (Technique)
Variable
49. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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50. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Affinity Diagrams
Histograms (Tool/Technique)
Customer Satisfaction
Cost of Quality (COQ)