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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pattern in control chart in which there is a repeating pattern of points.
Limit Huggers
Cycle
Consumer's Risk
Just-In-Time (JIT)
2. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Product Quality
Benchmarking (Tool/Technique)
Costs of conformance (prevention costs)
Process Improvement Plan
3. Project management plan - Quality metrics - Work performance information - Quality control measurements
Just-In-Time (JIT)
Flowcharting (Technique)
Inputs into the Perform Quality Assurance Process
Quality Policy
4. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Precision
Quality Audit (Tool/Technique)
Warranties
5. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Process Quality
Trend
Six Sigma
Lean Six Sigma
6. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Conformance to Requirements
Quality Management Plan (Output/Input)
Quality Policy
Quality Control Measurements (Output/Input)
7. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Specification Limits
Attribute
Run Charts (Tool/Technique)
8. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Quality Management Plan (Output/Input)
Three well-known process improvement models
Costs of conformance (prevention costs)
Process Improvement Plan
9. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Cost of Quality (COQ)
Run Charts (Tool/Technique)
Lean Six Sigma
Scatter Diagrams (Tool/Technique)
10. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Lean Six Sigma
Outputs of the Plan Quality Process
Process Quality
Control Charts (Tool)
11. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Limit Huggers
Seven primary strategies for TQM as defined by Kerzner
Quality Control Measurements (Output/Input)
Pareto Chart (Tool)
12. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Consumer's Risk
Plan-Do-Check-Act
Rule of Seven
Fitness-for-use
13. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Benchmarking (Tool/Technique)
Scatter Diagrams (Tool/Technique)
Customer Satisfaction
Variable Sampling
14. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Process Improvement Plan
Quality Metrics (Output/Input)
Three well-known process improvement models
A good quality management plan
15. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Inputs into the Plan Quality Process
Quality Objective
A good quality management plan
16. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Planning Processes (Process Group)
Seven primary strategies for TQM as defined by Kerzner
Cost of Quality (COQ)
Histograms (Tool/Technique)
17. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Planning Processes (Process Group)
Sampling Plan
Rule of Seven
18. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
External Failures
Consumer's Risk
Quality Objective
19. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Outputs of the Perform Quality Control Process
Process Quality
Conformance to Requirements
Benchmarking (Tool/Technique)
20. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Quality Objective
Control Charts (Tool)
Internal Failures
21. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Project Quality Management (Knowledge Area)
Loss functions
Inputs into the Perform Quality Assurance Process
Crosby's 4 absolutes of quality
22. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Process Improvement Plan
Plan-Do-Check-Act
Three well-known process improvement models
Run
23. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Tools and techniques of the Perform Quality Control Process
Total Quality Management (TQM)
Fitness for Use
Grade
24. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Project Quality
Pareto Chart (Tool)
External Failures
Outputs of the Perform Quality Assurance Process
25. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Tools and techniques of the Perform Quality Assurance Process
Control Charts (Tool)
Specification Limits
Quality Objective
26. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
External Failures
Grade
Inputs into the Perform Quality Assurance Process
27. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Benchmarking (Tool/Technique)
Plan-Do-Check-Act
Loss functions
Control Limits
28. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Customer Satisfaction
Deming's 14 activities for implementing quality
Design of Experiments (Tool/Technique)
29. Form of sampling that measures how well something conforms to quality.
Control Limits
Run Charts (Tool/Technique)
Variable Sampling
Internal Failures
30. Diagrams of the forces for and against change. (Additional quality planning tool)
Plan-Do-Check-Act
Force Field Analysis
Planning Processes (Process Group)
Limit Huggers
31. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Fitness for Use
Variable Sampling
Quality
Limit Huggers
32. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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33. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Seven primary strategies for TQM as defined by Kerzner
Plan-Do-Check-Act
Nominal Group Techniques
Tools and techniques of the Perform Quality Assurance Process
34. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Statistical Sampling (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Project Quality
Loss functions
35. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Producer's Risk
Cause and Effect Diagram (Tool/Technique)
Juran's trilogy
Outputs of the Perform Quality Control Process
36. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Tools and techniques of the Perform Quality Assurance Process
Deming's 14 activities for implementing quality
Product Quality
External Failures
37. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Management Plan (Output/Input)
Cause and Effect Diagram (Tool/Technique)
Planning Processes (Process Group)
Quality Policy
38. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Tools and techniques of the Perform Quality Control Process
Outputs of the Plan Quality Process
Quality Policy
Flowcharting (Technique)
39. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Benchmarking (Tool/Technique)
Force Field Analysis
Accuracy
40. The measured value is very close to the true value.
Costs on nonconformance (internal or external failures)
Affinity Diagrams
Accuracy
External Failures
41. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Run Charts (Tool/Technique)
Planning Processes (Process Group)
Tools and techniques of the Perform Quality Control Process
A good quality management plan
42. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Crosby's 4 absolutes of quality
Run
Perform Quality Control (Process)
W. Edwards Deming
43. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Flowcharting (Technique)
Trend
Fitness-for-use
Outputs of the Perform Quality Assurance Process
44. A continuous strategy based on ongoing incremental betterment within an organization.
Seven primary strategies for TQM as defined by Kerzner
Cost-Benefit Analysis (Tool/Technique)
Process improvement
Control Charts (Tool)
45. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
External Failures
Philip Crosby's 14 steps to improving quality
Perform Quality Control (Process)
46. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Limit Huggers
Rule of Seven
Quality Metrics (Output/Input)
Process Quality
47. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Customer Satisfaction
Non-proprietary approaches to quality
Benchmarking (Tool/Technique)
Planning Processes (Process Group)
48. An approach to improving quality: - Plan - Improve - Control
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49. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
External Failures
Outputs of the Perform Quality Assurance Process
Variable
Histograms (Tool/Technique)
50. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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