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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Trend
Planning Processes (Process Group)
Fitness for Use
Customer Satisfaction
2. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Producer's Risk
Warranties
Three well-known process improvement models
3. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Plan-Do-Check-Act
Process Improvement Plan
Project Quality Management (Knowledge Area)
4. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Consumer's Risk
W. Edwards Deming
Continuous Improvement Process (CIP) or Kaizan
Quality Objective
5. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Inputs into the Perform Quality Assurance Process
Cost-Benefit Analysis (Tool/Technique)
Control Charts (Tool)
6. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Project Quality Management (Knowledge Area)
Planning Processes (Process Group)
Tools and techniques of the Perform Quality Assurance Process
7. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Non-proprietary approaches to quality
Quality Audit (Tool/Technique)
Control Limits
8. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Process Improvement Plan
W. Edwards Deming
Outputs of the Plan Quality Process
9. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Costs of conformance (prevention costs)
Variable
Process improvement
Quality Objective
10. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Juran's trilogy
Consumer's Risk
Quality Policy
Histograms (Tool/Technique)
11. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Quality Control Measurements (Output/Input)
Inputs into the Plan Quality Process
Outputs of the Perform Quality Control Process
Accuracy
12. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Attribute
Just-In-Time (JIT)
Non-proprietary approaches to quality
Cost-Benefit Analysis (Tool/Technique)
13. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Histograms (Tool/Technique)
Benchmarking (Tool/Technique)
Producer's Risk
Seven primary strategies for TQM as defined by Kerzner
14. Diagrams of the forces for and against change. (Additional quality planning tool)
Force Field Analysis
Lean Six Sigma
Process Improvement Plan
Precision
15. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Quality Metrics (Output/Input)
Control Charts (Tool)
Inputs into the Perform Quality Assurance Process
16. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Outputs of the Perform Quality Control Process
Deming's 14 activities for implementing quality
Cause and Effect Diagram (Tool/Technique)
Quality Audit (Tool/Technique)
17. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Tools and techniques of the Perform Quality Assurance Process
Producer's Risk
Customer Satisfaction
Quality Metrics (Output/Input)
18. A continuous strategy based on ongoing incremental betterment within an organization.
Product Quality
Tools and techniques of the Plan Quality Process
Consumer's Risk
Process improvement
19. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Outputs of the Perform Quality Assurance Process
Process Quality
Perform Quality Control (Process)
Quality Management Plan (Output/Input)
20. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Seven primary strategies for TQM as defined by Kerzner
Conformance to Requirements
Planning Processes (Process Group)
A good quality management plan
21. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Plan Quality Process
Quality
Cause and Effect Diagram (Tool/Technique)
Outputs of the Perform Quality Control Process
22. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Nominal Group Techniques
Grade
Consumer's Risk
Inspection (Technique)
23. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Outputs of the Perform Quality Control Process
Control Charts (Tool)
Quality Audit (Tool/Technique)
24. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Design of Experiments (Tool/Technique)
Fitness for Use
Customer Satisfaction
Warranties
25. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Inputs into the Plan Quality Process
Specification
A good quality management plan
26. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Crosby's 4 absolutes of quality
Continuous Improvement Process (CIP) or Kaizan
Outputs of the Perform Quality Assurance Process
Inspection (Technique)
27. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Quality Metrics (Output/Input)
Process improvement
Trend
Pareto Chart (Tool)
28. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Juran's trilogy
Inspection (Technique)
Precision
Three well-known process improvement models
29. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Precision
Scatter Diagrams (Tool/Technique)
Juran's trilogy
30. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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31. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Costs of conformance (prevention costs)
Quality Control Measurements (Output/Input)
Crosby's 4 absolutes of quality
32. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Quality Metrics (Output/Input)
Histograms (Tool/Technique)
Six Sigma
Benchmarking (Tool/Technique)
33. Quality training - Studies - Surveys - Validation and audits
Outputs of the Perform Quality Assurance Process
Force Field Analysis
Control Limits
Costs of conformance (prevention costs)
34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Cycle
Quality Management Plan (Output/Input)
Quality Control Measurements (Output/Input)
Nominal Group Techniques
35. Must include sample size and the acceptance criteria. (Sampling Definition)
Variable
Customer Satisfaction
Sampling Plan
Specification Limits
36. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Statistical Sampling (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Attribute
37. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Inspection (Technique)
Plan Quality (Process)
W. Edwards Deming
Just-In-Time (JIT)
38. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Tools and techniques of the Perform Quality Control Process
Just-In-Time (JIT)
A good quality management plan
Perform Quality Assurance
39. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Loss functions
Producer's Risk
Benchmarking (Tool/Technique)
Control Charts (Tool)
40. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Project Quality
Warranties
Limit Huggers
41. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Flowcharting (Technique)
W. Edwards Deming
Quality Policy
42. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Process improvement
Cost of Quality (COQ)
Nominal Group Techniques
43. The change of accepting a bad lot after purchase.(Sampling Definition)
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44. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Plan Quality (Process)
Project Quality Management (Knowledge Area)
Attribute
Specification Limits
45. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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46. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Process Quality
Tools and techniques of the Perform Quality Control Process
External Failures
47. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Just-In-Time (JIT)
Flowcharting (Technique)
Trend
Variable Sampling
48. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Tools and techniques of the Perform Quality Assurance Process
Proprietary Quality Management Methodologies (Tool/Technique)
Variable Sampling
Conformance to Requirements
49. Pattern in control chart in which a run of points is close to the control limits.
Deming's 14 activities for implementing quality
Limit Huggers
Scatter Diagrams (Tool/Technique)
Product Quality
50. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Process improvement
Conformance to Requirements
Cycle