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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Plan Quality Process
Outputs of the Perform Quality Control Process
Quality Control Measurements (Output/Input)
Nominal Group Techniques
2. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Precision
Customer Satisfaction
Fitness-for-use
Six Sigma
3. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Precision
Scatter Diagrams (Tool/Technique)
Just-In-Time (JIT)
Project Quality
4. Diagrams of the forces for and against change. (Additional quality planning tool)
Deming's 14 activities for implementing quality
Consumer's Risk
Force Field Analysis
Customer Satisfaction
5. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Non-proprietary approaches to quality
Plan-Do-Check-Act
Three well-known process improvement models
Accuracy
6. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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7. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Costs of conformance (prevention costs)
Inputs into the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Deming's 14 activities for implementing quality
8. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Charts (Tool)
Control Limits
Attribute
Inspection (Technique)
9. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Scatter Diagrams (Tool/Technique)
Run Charts (Tool/Technique)
Accuracy
Six Sigma
10. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Inspection (Technique)
Perform Quality Assurance
Six Sigma
11. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Continuous Improvement Process (CIP) or Kaizan
Rule of Seven
Process Quality
Accuracy
12. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Specification
Project Quality Management (Knowledge Area)
Seven primary strategies for TQM as defined by Kerzner
Outputs of the Perform Quality Assurance Process
13. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Variable
Nominal Group Techniques
Continuous Improvement Process (CIP) or Kaizan
Variable Sampling
14. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Quality Metrics (Output/Input)
Cause and Effect Diagram (Tool/Technique)
Philip Crosby's 14 steps to improving quality
Costs on nonconformance (internal or external failures)
15. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Affinity Diagrams
Control Charts (Tool)
Inputs into the Plan Quality Process
Quality
16. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Cycle
Trend
Quality Policy
Quality Metrics (Output/Input)
17. Form of sampling where ether a work result conforms to quality or it does not.
Tools and techniques of the Perform Quality Control Process
Run
Attribute Sampling
Costs of conformance (prevention costs)
18. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Lean Six Sigma
Statistical Sampling (Tool/Technique)
Quality Management Plan (Output/Input)
Producer's Risk
19. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Warranties
A good quality management plan
Tools and techniques of the Plan Quality Process
20. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Warranties
Planning Processes (Process Group)
Three well-known process improvement models
21. The measured value is very close to the true value.
Accuracy
Affinity Diagrams
Cost-Benefit Analysis (Tool/Technique)
Variable
22. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Specification Limits
Loss functions
Attribute
A good quality management plan
23. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Seven primary strategies for TQM as defined by Kerzner
Run Charts (Tool/Technique)
Costs of conformance (prevention costs)
Quality Policy
24. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Cycle
Cause and Effect Diagram (Tool/Technique)
Specification Limits
Continuous Improvement Process (CIP) or Kaizan
25. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Just-In-Time (JIT)
Proprietary Quality Management Methodologies (Tool/Technique)
Customer Satisfaction
26. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Tools and techniques of the Perform Quality Assurance Process
Inspection (Technique)
Total Quality Management (TQM)
Design of Experiments (Tool/Technique)
27. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Continuous Improvement Process (CIP) or Kaizan
Process Improvement Plan
Philip Crosby's 14 steps to improving quality
28. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Three well-known process improvement models
Specification Limits
Quality Policy
Quality Control Measurements (Output/Input)
29. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Just-In-Time (JIT)
Customer Satisfaction
Cost of Quality (COQ)
Precision
30. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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31. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Limit Huggers
Inputs into the Plan Quality Process
W. Edwards Deming
A good quality management plan
32. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Just-In-Time (JIT)
Quality Objective
Grade
33. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Tools and techniques of the Perform Quality Control Process
Quality Control Measurements (Output/Input)
Variable Sampling
Scatter Diagrams (Tool/Technique)
35. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Histograms (Tool/Technique)
Statistical Sampling (Tool/Technique)
Cost of Quality (COQ)
Force Field Analysis
36. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Scatter Diagrams (Tool/Technique)
Costs on nonconformance (internal or external failures)
Design of Experiments (Tool/Technique)
Fitness for Use
37. Form of sampling that measures how well something conforms to quality.
Product Quality
Cycle
Specification
Variable Sampling
38. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Specification
Inputs into the Perform Quality Assurance Process
Philip Crosby's 14 steps to improving quality
39. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Continuous Improvement Process (CIP) or Kaizan
Trend
Perform Quality Control (Process)
Accuracy
40. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Quality
Cost-Benefit Analysis (Tool/Technique)
Quality Metrics (Output/Input)
Rule of Seven
41. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Tools and techniques of the Perform Quality Assurance Process
Flowcharting (Technique)
Scatter Diagrams (Tool/Technique)
Project Quality Management (Knowledge Area)
42. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Histograms (Tool/Technique)
Consumer's Risk
Pareto Chart (Tool)
43. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Specification
Histograms (Tool/Technique)
External Failures
Planning Processes (Process Group)
44. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Continuous Improvement Process (CIP) or Kaizan
Fitness for Use
Quality Policy
Process Improvement Plan
45. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Quality
External Failures
A good quality management plan
46. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Fitness-for-use
Perform Quality Control (Process)
Run
Product Quality
47. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Trend
Project Quality
Tools and techniques of the Plan Quality Process
Internal Failures
48. Project management plan - Quality metrics - Work performance information - Quality control measurements
Histograms (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)
Cycle
49. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Costs on nonconformance (internal or external failures)
Tools and techniques of the Perform Quality Assurance Process
Control Limits
Six Sigma
50. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Crosby's 4 absolutes of quality
Cost of Quality (COQ)
Sampling Plan
Total Quality Management (TQM)