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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Customer Satisfaction
Rule of Seven
Pareto Chart (Tool)
2. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Tools and techniques of the Perform Quality Assurance Process
W. Edwards Deming
Conformance to Requirements
Warranties
3. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Crosby's 4 absolutes of quality
Consumer's Risk
Run Charts (Tool/Technique)
Total Quality Management (TQM)
4. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Lean Six Sigma
Seven primary strategies for TQM as defined by Kerzner
Continuous Improvement Process (CIP) or Kaizan
5. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Design of Experiments (Tool/Technique)
Plan Quality (Process)
Plan-Do-Check-Act
A good quality management plan
6. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Loss functions
Planning Processes (Process Group)
Scatter Diagrams (Tool/Technique)
Pareto Chart (Tool)
7. Diagrams of the forces for and against change. (Additional quality planning tool)
Tools and techniques of the Perform Quality Control Process
Attribute
W. Edwards Deming
Force Field Analysis
8. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Warranties
Product Quality
Lean Six Sigma
Fitness-for-use
9. The change of accepting a bad lot after purchase.(Sampling Definition)
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10. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Planning Processes (Process Group)
Precision
Benchmarking (Tool/Technique)
Quality Policy
11. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Limit Huggers
Specification
Attribute
Perform Quality Assurance
12. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Limit Huggers
Tools and techniques of the Perform Quality Control Process
Warranties
13. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Nominal Group Techniques
Cost of Quality (COQ)
Attribute Sampling
Attribute
14. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Product Quality
Consumer's Risk
Trend
15. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
External Failures
Variable
Perform Quality Control (Process)
16. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Outputs of the Perform Quality Control Process
Quality Policy
Warranties
Statistical Sampling (Tool/Technique)
17. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Project Quality
Accuracy
Tools and techniques of the Plan Quality Process
Quality Objective
18. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Rule of Seven
Consumer's Risk
Run Charts (Tool/Technique)
19. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Six Sigma
Warranties
Project Quality
20. Form of sampling that measures how well something conforms to quality.
Quality Metrics (Output/Input)
Cycle
Variable Sampling
Just-In-Time (JIT)
21. Must include sample size and the acceptance criteria. (Sampling Definition)
A good quality management plan
Just-In-Time (JIT)
Outputs of the Plan Quality Process
Sampling Plan
22. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Assurance Process
Six Sigma
Tools and techniques of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
23. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Inputs into the Perform Quality Assurance Process
Perform Quality Control (Process)
Juran's trilogy
Consumer's Risk
24. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Consumer's Risk
Pareto Chart (Tool)
Variable
25. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Quality Control Measurements (Output/Input)
Six Sigma
Scatter Diagrams (Tool/Technique)
Warranties
26. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Cycle
Total Quality Management (TQM)
Deming's 14 activities for implementing quality
Quality Objective
27. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Flowcharting (Technique)
Affinity Diagrams
Process Quality
Outputs of the Perform Quality Assurance Process
28. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Plan Quality (Process)
Customer Satisfaction
Benchmarking (Tool/Technique)
Quality Metrics (Output/Input)
29. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Perform Quality Control (Process)
Cost-Benefit Analysis (Tool/Technique)
Project Quality
Crosby's 4 absolutes of quality
30. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Variable
Inspection (Technique)
Internal Failures
Loss functions
31. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality
Run
Quality Control Measurements (Output/Input)
Pareto Chart (Tool)
32. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Run
Deming's 14 activities for implementing quality
Planning Processes (Process Group)
Pareto Chart (Tool)
33. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
W. Edwards Deming
Sampling Plan
Non-proprietary approaches to quality
Customer Satisfaction
34. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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35. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Process Improvement Plan
Just-In-Time (JIT)
Internal Failures
Lean Six Sigma
36. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Proprietary Quality Management Methodologies (Tool/Technique)
Outputs of the Perform Quality Control Process
Perform Quality Assurance
Loss functions
37. The measured value is very close to the true value.
Accuracy
Costs of conformance (prevention costs)
Quality
Precision
38. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
External Failures
Product Quality
Six Sigma
Process Improvement Plan
39. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Deming's 14 activities for implementing quality
Tools and techniques of the Plan Quality Process
Affinity Diagrams
Quality Metrics (Output/Input)
40. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Deming's 14 activities for implementing quality
Inputs into the Plan Quality Process
Tools and techniques of the Perform Quality Assurance Process
Control Limits
41. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Scatter Diagrams (Tool/Technique)
Just-In-Time (JIT)
Conformance to Requirements
Continuous Improvement Process (CIP) or Kaizan
42. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Quality Management Plan (Output/Input)
Inputs into the Plan Quality Process
Control Limits
Seven primary strategies for TQM as defined by Kerzner
43. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Process Improvement Plan
Lean Six Sigma
Cycle
44. Anything measured. (Sampling Definition)
Precision
Warranties
Process Quality
Variable
45. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Planning Processes (Process Group)
Plan-Do-Check-Act
Affinity Diagrams
46. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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47. Quality training - Studies - Surveys - Validation and audits
Producer's Risk
Costs of conformance (prevention costs)
Nominal Group Techniques
Process Improvement Plan
48. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Conformance to Requirements
Attribute Sampling
Continuous Improvement Process (CIP) or Kaizan
Quality Management Plan (Output/Input)
49. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Warranties
Continuous Improvement Process (CIP) or Kaizan
Run Charts (Tool/Technique)
50. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Conformance to Requirements
Costs of conformance (prevention costs)
Process Improvement Plan