Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






2. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






3. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






4. Project management plan - Quality metrics - Work performance information - Quality control measurements






5. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






7. Diagrams of the forces for and against change. (Additional quality planning tool)






8. The measured value is very close to the true value.






9. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






10. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






11. Rework - Scrap - Inventory costs - Warranty costs






12. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






13. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






14. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






15. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






16. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






17. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






18. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






19. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






20. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






21. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






22. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






23. Form of sampling that measures how well something conforms to quality.






24. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






25. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






26. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






27. An approach to improving quality: - Plan - Improve - Control

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


28. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






29. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






30. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






31. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






32. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






33. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






34. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






35. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






36. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






37. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






38. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






39. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






40. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






41. A continuous strategy based on ongoing incremental betterment within an organization.






42. Pattern in control chart in which a run of points is close to the control limits.






43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






44. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


45. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


46. Is about making sure that the product you build has the best design possible to fit the customer's needs.






47. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






48. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






49. The change of accepting a bad lot after purchase.(Sampling Definition)

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. Pattern in control chart in which there is a repeating pattern of points.