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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An approach to improving quality: - Plan - Improve - Control
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2. Form of sampling that measures how well something conforms to quality.
Plan-Do-Check-Act
A good quality management plan
Nominal Group Techniques
Variable Sampling
3. Anything measured. (Sampling Definition)
Attribute Sampling
Cycle
Seven primary strategies for TQM as defined by Kerzner
Variable
4. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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5. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Grade
Philip Crosby's 14 steps to improving quality
Project Quality
Non-proprietary approaches to quality
6. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Affinity Diagrams
Producer's Risk
Flowcharting (Technique)
Customer Satisfaction
7. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Deming's 14 activities for implementing quality
Benchmarking (Tool/Technique)
Rule of Seven
Product Quality
8. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Cause and Effect Diagram (Tool/Technique)
Quality Control Measurements (Output/Input)
Quality Management Plan (Output/Input)
Non-proprietary approaches to quality
9. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Customer Satisfaction
Process improvement
Variable Sampling
10. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Perform Quality Control (Process)
Seven primary strategies for TQM as defined by Kerzner
Cost of Quality (COQ)
Quality Audit (Tool/Technique)
11. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Statistical Sampling (Tool/Technique)
Perform Quality Assurance
Control Limits
W. Edwards Deming
12. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Limit Huggers
Attribute
Specification
Quality Metrics (Output/Input)
13. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Quality
Seven primary strategies for TQM as defined by Kerzner
Planning Processes (Process Group)
Cause and Effect Diagram (Tool/Technique)
14. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Inputs into the Perform Quality Control Process
Outputs of the Perform Quality Control Process
Product Quality
Quality Policy
15. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Consumer's Risk
Limit Huggers
Total Quality Management (TQM)
Lean Six Sigma
16. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Non-proprietary approaches to quality
Cause and Effect Diagram (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
W. Edwards Deming
17. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Costs of conformance (prevention costs)
A good quality management plan
Product Quality
Outputs of the Perform Quality Assurance Process
18. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Six Sigma
Juran's trilogy
Statistical Sampling (Tool/Technique)
Attribute Sampling
19. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Variable
Loss functions
Quality Audit (Tool/Technique)
Plan Quality (Process)
20. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Limit Huggers
Costs on nonconformance (internal or external failures)
Cost-Benefit Analysis (Tool/Technique)
Force Field Analysis
21. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Juran's trilogy
Plan Quality (Process)
Inspection (Technique)
Pareto Chart (Tool)
22. Pattern in control chart in which there is a repeating pattern of points.
Accuracy
Tools and techniques of the Perform Quality Assurance Process
Attribute Sampling
Cycle
23. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Customer Satisfaction
Loss functions
Product Quality
24. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Tools and techniques of the Perform Quality Assurance Process
Inputs into the Plan Quality Process
Control Charts (Tool)
Variable Sampling
25. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Specification
Philip Crosby's 14 steps to improving quality
Product Quality
Control Limits
26. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Sampling Plan
Run Charts (Tool/Technique)
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
27. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Lean Six Sigma
Just-In-Time (JIT)
Inspection (Technique)
Planning Processes (Process Group)
28. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Fitness for Use
Cost of Quality (COQ)
Three well-known process improvement models
Force Field Analysis
29. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Quality Objective
Producer's Risk
Outputs of the Perform Quality Assurance Process
30. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Scatter Diagrams (Tool/Technique)
Outputs of the Plan Quality Process
Perform Quality Assurance
Tools and techniques of the Perform Quality Control Process
31. Project management plan - Quality metrics - Work performance information - Quality control measurements
Quality Audit (Tool/Technique)
Accuracy
Inputs into the Perform Quality Assurance Process
A good quality management plan
32. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Juran's trilogy
Control Limits
Cycle
33. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Rule of Seven
A good quality management plan
Control Charts (Tool)
Conformance to Requirements
34. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Costs of conformance (prevention costs)
A good quality management plan
Costs on nonconformance (internal or external failures)
Tools and techniques of the Perform Quality Control Process
35. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Quality Management Plan (Output/Input)
Project Quality Management (Knowledge Area)
Inputs into the Perform Quality Control Process
Statistical Sampling (Tool/Technique)
36. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Sampling Plan
Quality Objective
Variable
Histograms (Tool/Technique)
37. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Consumer's Risk
Six Sigma
Tools and techniques of the Perform Quality Control Process
Internal Failures
38. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Outputs of the Perform Quality Control Process
Rule of Seven
Fitness-for-use
Warranties
39. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Outputs of the Plan Quality Process
Plan-Do-Check-Act
Specification
40. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Product Quality
Six Sigma
Process improvement
Run Charts (Tool/Technique)
41. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Perform Quality Assurance
Plan Quality (Process)
Deming's 14 activities for implementing quality
Outputs of the Perform Quality Control Process
42. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
External Failures
Proprietary Quality Management Methodologies (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Quality Audit (Tool/Technique)
43. The change of accepting a bad lot after purchase.(Sampling Definition)
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44. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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45. A continuous strategy based on ongoing incremental betterment within an organization.
Flowcharting (Technique)
Outputs of the Perform Quality Assurance Process
Process improvement
Continuous Improvement Process (CIP) or Kaizan
46. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Statistical Sampling (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Just-In-Time (JIT)
Customer Satisfaction
47. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Control Limits
Inputs into the Perform Quality Assurance Process
Affinity Diagrams
Attribute Sampling
48. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Philip Crosby's 14 steps to improving quality
Flowcharting (Technique)
Fitness for Use
Quality
49. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Quality Control Measurements (Output/Input)
Internal Failures
Limit Huggers
Process Improvement Plan
50. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
A good quality management plan
Just-In-Time (JIT)
Histograms (Tool/Technique)
Consumer's Risk