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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Internal Failures
Cycle
Affinity Diagrams
2. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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3. Pattern in control chart in which there is a repeating pattern of points.
Cycle
Plan-Do-Check-Act
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
4. Rework - Scrap - Inventory costs - Warranty costs
Process Quality
Costs on nonconformance (internal or external failures)
A good quality management plan
Grade
5. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Specification Limits
Deming's 14 activities for implementing quality
Flowcharting (Technique)
6. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Cost of Quality (COQ)
Inputs into the Perform Quality Control Process
Specification
Crosby's 4 absolutes of quality
7. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Outputs of the Perform Quality Control Process
Quality Policy
Histograms (Tool/Technique)
Quality
8. An approach to improving quality: - Plan - Improve - Control
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9. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Quality Management Plan (Output/Input)
Loss functions
Quality Audit (Tool/Technique)
Control Charts (Tool)
10. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Outputs of the Perform Quality Control Process
Run Charts (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
Customer Satisfaction
11. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Histograms (Tool/Technique)
Tools and techniques of the Plan Quality Process
Process Quality
12. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Perform Quality Assurance
Philip Crosby's 14 steps to improving quality
Quality
13. Anything measured. (Sampling Definition)
Variable
Statistical Sampling (Tool/Technique)
Process improvement
Accuracy
14. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Sampling Plan
Tools and techniques of the Perform Quality Assurance Process
Inputs into the Perform Quality Control Process
Attribute
15. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Cost of Quality (COQ)
Quality Metrics (Output/Input)
Force Field Analysis
Non-proprietary approaches to quality
16. Pattern in control chart in which a run of points is close to the control limits.
Quality Policy
Crosby's 4 absolutes of quality
Lean Six Sigma
Limit Huggers
17. A continuous strategy based on ongoing incremental betterment within an organization.
Specification Limits
Proprietary Quality Management Methodologies (Tool/Technique)
Plan Quality (Process)
Process improvement
18. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Philip Crosby's 14 steps to improving quality
Costs on nonconformance (internal or external failures)
Rule of Seven
External Failures
19. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Cause and Effect Diagram (Tool/Technique)
Benchmarking (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Perform Quality Assurance
20. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Benchmarking (Tool/Technique)
Inputs into the Plan Quality Process
Process Improvement Plan
Project Quality
21. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Accuracy
Cause and Effect Diagram (Tool/Technique)
Planning Processes (Process Group)
Affinity Diagrams
22. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Assurance Process
Plan-Do-Check-Act
Run
Specification
23. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Design of Experiments (Tool/Technique)
Fitness for Use
Force Field Analysis
Nominal Group Techniques
24. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Conformance to Requirements
Seven primary strategies for TQM as defined by Kerzner
A good quality management plan
25. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Cycle
Process Quality
W. Edwards Deming
26. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Producer's Risk
Run Charts (Tool/Technique)
Project Quality
27. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Cause and Effect Diagram (Tool/Technique)
Process Quality
Juran's trilogy
28. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Specification Limits
Process Quality
Inspection (Technique)
Inputs into the Perform Quality Assurance Process
29. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Fitness-for-use
Tools and techniques of the Perform Quality Assurance Process
Conformance to Requirements
30. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Perform Quality Control (Process)
Crosby's 4 absolutes of quality
Tools and techniques of the Plan Quality Process
31. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Internal Failures
Nominal Group Techniques
Specification Limits
32. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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33. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Perform Quality Assurance
Design of Experiments (Tool/Technique)
Variable Sampling
Inputs into the Perform Quality Assurance Process
34. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Scatter Diagrams (Tool/Technique)
Product Quality
Loss functions
Six Sigma
35. Project management plan - Quality metrics - Work performance information - Quality control measurements
Philip Crosby's 14 steps to improving quality
Benchmarking (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Deming's 14 activities for implementing quality
36. Must include sample size and the acceptance criteria. (Sampling Definition)
Quality Objective
Process Improvement Plan
Product Quality
Sampling Plan
37. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Process Improvement Plan
External Failures
Precision
Quality Audit (Tool/Technique)
38. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Cause and Effect Diagram (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Precision
Rule of Seven
39. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Product Quality
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
Conformance to Requirements
40. The change of accepting a bad lot after purchase.(Sampling Definition)
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41. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Tools and techniques of the Perform Quality Assurance Process
Run
Histograms (Tool/Technique)
Quality Audit (Tool/Technique)
42. Form of sampling that measures how well something conforms to quality.
Tools and techniques of the Perform Quality Control Process
Loss functions
Variable Sampling
Outputs of the Plan Quality Process
43. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Inputs into the Perform Quality Control Process
Philip Crosby's 14 steps to improving quality
Fitness for Use
Rule of Seven
44. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Loss functions
Costs of conformance (prevention costs)
Scatter Diagrams (Tool/Technique)
Fitness-for-use
45. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Perform Quality Control (Process)
Inputs into the Perform Quality Assurance Process
Attribute
Cycle
46. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Grade
Sampling Plan
Design of Experiments (Tool/Technique)
Three well-known process improvement models
47. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Outputs of the Plan Quality Process
Inputs into the Perform Quality Control Process
Specification Limits
Cost-Benefit Analysis (Tool/Technique)
48. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Lean Six Sigma
Six Sigma
Attribute
Grade
49. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Non-proprietary approaches to quality
Quality Objective
Warranties
50. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Control Measurements (Output/Input)
Producer's Risk
Crosby's 4 absolutes of quality
Deming's 14 activities for implementing quality