SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Attribute
Total Quality Management (TQM)
Quality Control Measurements (Output/Input)
Project Quality
2. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
W. Edwards Deming
Affinity Diagrams
Process Quality
3. Pattern in control chart in which there is a repeating pattern of points.
Benchmarking (Tool/Technique)
Cycle
Tools and techniques of the Plan Quality Process
Juran's trilogy
4. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Histograms (Tool/Technique)
Trend
Scatter Diagrams (Tool/Technique)
5. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Attribute
Seven primary strategies for TQM as defined by Kerzner
Continuous Improvement Process (CIP) or Kaizan
6. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Tools and techniques of the Perform Quality Control Process
Loss functions
Quality Policy
Plan Quality (Process)
7. Quality training - Studies - Surveys - Validation and audits
Just-In-Time (JIT)
Costs of conformance (prevention costs)
Variable
Non-proprietary approaches to quality
8. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Proprietary Quality Management Methodologies (Tool/Technique)
Rule of Seven
Inputs into the Perform Quality Control Process
Warranties
9. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Consumer's Risk
Customer Satisfaction
Nominal Group Techniques
10. Anything measured. (Sampling Definition)
Limit Huggers
Internal Failures
Variable
Quality
11. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Assurance Process
Process Improvement Plan
Outputs of the Perform Quality Control Process
Quality Policy
12. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Product Quality
Project Quality Management (Knowledge Area)
Cost of Quality (COQ)
13. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Outputs of the Plan Quality Process
Inputs into the Plan Quality Process
Conformance to Requirements
Inputs into the Perform Quality Assurance Process
14. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Continuous Improvement Process (CIP) or Kaizan
Quality Objective
Statistical Sampling (Tool/Technique)
15. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Quality Objective
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
Force Field Analysis
16. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Fitness-for-use
Control Limits
Philip Crosby's 14 steps to improving quality
Cost-Benefit Analysis (Tool/Technique)
17. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Precision
Total Quality Management (TQM)
Nominal Group Techniques
Project Quality Management (Knowledge Area)
18. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Three well-known process improvement models
Quality Control Measurements (Output/Input)
Outputs of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
19. Rework - Scrap - Inventory costs - Warranty costs
Fitness-for-use
Control Limits
Continuous Improvement Process (CIP) or Kaizan
Costs on nonconformance (internal or external failures)
20. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Cost of Quality (COQ)
Run
Quality
21. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Six Sigma
Fitness for Use
Scatter Diagrams (Tool/Technique)
22. Diagrams of the forces for and against change. (Additional quality planning tool)
Conformance to Requirements
Force Field Analysis
Inspection (Technique)
Grade
23. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Planning Processes (Process Group)
Process Quality
Proprietary Quality Management Methodologies (Tool/Technique)
Conformance to Requirements
24. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Control Limits
Variable
Histograms (Tool/Technique)
Plan Quality (Process)
25. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Costs of conformance (prevention costs)
Benchmarking (Tool/Technique)
Project Quality Management (Knowledge Area)
26. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality
Outputs of the Plan Quality Process
Variable Sampling
Process Quality
27. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Cost of Quality (COQ)
Tools and techniques of the Plan Quality Process
Fitness-for-use
Design of Experiments (Tool/Technique)
28. Pattern in control chart in which a run of points is close to the control limits.
Plan-Do-Check-Act
Inputs into the Plan Quality Process
Limit Huggers
Attribute
29. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Crosby's 4 absolutes of quality
Accuracy
Histograms (Tool/Technique)
Quality Policy
30. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Nominal Group Techniques
Producer's Risk
Quality
Flowcharting (Technique)
31. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Process Improvement Plan
Specification Limits
Grade
Flowcharting (Technique)
32. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Perform Quality Control (Process)
Customer Satisfaction
Outputs of the Perform Quality Control Process
Quality Control Measurements (Output/Input)
33. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Loss functions
Warranties
Nominal Group Techniques
Cost-Benefit Analysis (Tool/Technique)
35. Form of sampling that measures how well something conforms to quality.
Trend
Grade
Pareto Chart (Tool)
Variable Sampling
36. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
A good quality management plan
Planning Processes (Process Group)
Quality Metrics (Output/Input)
Tools and techniques of the Plan Quality Process
37. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Conformance to Requirements
Force Field Analysis
Inspection (Technique)
Continuous Improvement Process (CIP) or Kaizan
38. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness-for-use
Fitness for Use
Statistical Sampling (Tool/Technique)
W. Edwards Deming
39. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Perform Quality Assurance
Design of Experiments (Tool/Technique)
Costs of conformance (prevention costs)
Inputs into the Perform Quality Control Process
40. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
A good quality management plan
W. Edwards Deming
Quality Control Measurements (Output/Input)
Run Charts (Tool/Technique)
41. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Perform Quality Assurance
Tools and techniques of the Perform Quality Control Process
Three well-known process improvement models
Planning Processes (Process Group)
42. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Lean Six Sigma
Nominal Group Techniques
Tools and techniques of the Perform Quality Control Process
Cause and Effect Diagram (Tool/Technique)
43. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Force Field Analysis
Tools and techniques of the Plan Quality Process
Precision
Seven primary strategies for TQM as defined by Kerzner
44. Form of sampling where ether a work result conforms to quality or it does not.
Plan Quality (Process)
Attribute Sampling
Costs of conformance (prevention costs)
Quality Control Measurements (Output/Input)
45. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Outputs of the Plan Quality Process
Specification Limits
Tools and techniques of the Perform Quality Control Process
Cost of Quality (COQ)
46. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Seven primary strategies for TQM as defined by Kerzner
Accuracy
Control Charts (Tool)
47. Project management plan - Quality metrics - Work performance information - Quality control measurements
Philip Crosby's 14 steps to improving quality
Perform Quality Assurance
Inputs into the Perform Quality Assurance Process
Flowcharting (Technique)
48. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Trend
Plan Quality (Process)
Accuracy
Quality Audit (Tool/Technique)
49. A continuous strategy based on ongoing incremental betterment within an organization.
Fitness-for-use
Project Quality Management (Knowledge Area)
Process improvement
Trend
50. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Perform Quality Assurance Process
Costs on nonconformance (internal or external failures)
Three well-known process improvement models