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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Process improvement
Inputs into the Plan Quality Process
Three well-known process improvement models
2. Must include sample size and the acceptance criteria. (Sampling Definition)
Continuous Improvement Process (CIP) or Kaizan
Sampling Plan
Quality
Plan-Do-Check-Act
3. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Internal Failures
Attribute
Costs on nonconformance (internal or external failures)
Scatter Diagrams (Tool/Technique)
4. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Cycle
Quality
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
5. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Costs on nonconformance (internal or external failures)
Outputs of the Plan Quality Process
Specification
A good quality management plan
6. A continuous strategy based on ongoing incremental betterment within an organization.
Outputs of the Perform Quality Assurance Process
Scatter Diagrams (Tool/Technique)
Process improvement
Project Quality
7. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Cost-Benefit Analysis (Tool/Technique)
Product Quality
Process improvement
8. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Producer's Risk
Cost of Quality (COQ)
Inputs into the Plan Quality Process
Quality Objective
9. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Pareto Chart (Tool)
Cost-Benefit Analysis (Tool/Technique)
Planning Processes (Process Group)
Specification Limits
10. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Run Charts (Tool/Technique)
Three well-known process improvement models
Design of Experiments (Tool/Technique)
11. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Just-In-Time (JIT)
Crosby's 4 absolutes of quality
Run
Benchmarking (Tool/Technique)
12. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Inputs into the Perform Quality Assurance Process
Tools and techniques of the Plan Quality Process
Run Charts (Tool/Technique)
Just-In-Time (JIT)
13. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Non-proprietary approaches to quality
Flowcharting (Technique)
Consumer's Risk
Loss functions
14. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Consumer's Risk
Limit Huggers
Loss functions
Non-proprietary approaches to quality
15. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Customer Satisfaction
Fitness for Use
Histograms (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
16. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Product Quality
Quality Audit (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Outputs of the Plan Quality Process
17. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Costs of conformance (prevention costs)
Quality Audit (Tool/Technique)
Variable Sampling
Cost-Benefit Analysis (Tool/Technique)
18. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Specification
Project Quality
Variable Sampling
Precision
19. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Inputs into the Perform Quality Control Process
Process Quality
W. Edwards Deming
Outputs of the Perform Quality Assurance Process
20. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Rule of Seven
Control Limits
Continuous Improvement Process (CIP) or Kaizan
21. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Outputs of the Plan Quality Process
Trend
Cause and Effect Diagram (Tool/Technique)
Quality
22. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Quality Control Measurements (Output/Input)
Perform Quality Assurance
Juran's trilogy
Inspection (Technique)
23. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Precision
Quality Metrics (Output/Input)
Process Improvement Plan
Attribute
24. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Seven primary strategies for TQM as defined by Kerzner
Process Improvement Plan
Process improvement
Histograms (Tool/Technique)
25. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Cycle
Non-proprietary approaches to quality
Process improvement
Quality Metrics (Output/Input)
26. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Run Charts (Tool/Technique)
Warranties
Cost of Quality (COQ)
Specification Limits
27. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Cost-Benefit Analysis (Tool/Technique)
Nominal Group Techniques
Quality Objective
Tools and techniques of the Plan Quality Process
28. Anything measured. (Sampling Definition)
Lean Six Sigma
Benchmarking (Tool/Technique)
Variable
Tools and techniques of the Perform Quality Control Process
29. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Inputs into the Perform Quality Control Process
Quality Metrics (Output/Input)
Statistical Sampling (Tool/Technique)
Quality Control Measurements (Output/Input)
30. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Continuous Improvement Process (CIP) or Kaizan
Cause and Effect Diagram (Tool/Technique)
Costs on nonconformance (internal or external failures)
Perform Quality Control (Process)
31. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Internal Failures
Nominal Group Techniques
Cost of Quality (COQ)
Limit Huggers
32. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Plan Quality (Process)
Outputs of the Perform Quality Control Process
Total Quality Management (TQM)
33. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Quality
Design of Experiments (Tool/Technique)
Inspection (Technique)
Plan Quality (Process)
34. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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35. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
A good quality management plan
Perform Quality Control (Process)
Inputs into the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
36. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Specification Limits
Inspection (Technique)
A good quality management plan
Process Quality
37. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Accuracy
Quality
Quality Policy
38. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Inputs into the Plan Quality Process
Quality Audit (Tool/Technique)
Crosby's 4 absolutes of quality
39. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Planning Processes (Process Group)
A good quality management plan
Design of Experiments (Tool/Technique)
40. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Inputs into the Perform Quality Control Process
Accuracy
Deming's 14 activities for implementing quality
41. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Quality Policy
Attribute
Pareto Chart (Tool)
Precision
42. Diagrams of the forces for and against change. (Additional quality planning tool)
Cycle
Deming's 14 activities for implementing quality
Force Field Analysis
Quality Metrics (Output/Input)
43. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Conformance to Requirements
Internal Failures
Fitness-for-use
Force Field Analysis
44. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Internal Failures
Scatter Diagrams (Tool/Technique)
Control Charts (Tool)
Inputs into the Perform Quality Control Process
45. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Continuous Improvement Process (CIP) or Kaizan
Outputs of the Perform Quality Control Process
Producer's Risk
Cost-Benefit Analysis (Tool/Technique)
46. Quality training - Studies - Surveys - Validation and audits
Total Quality Management (TQM)
Inputs into the Perform Quality Assurance Process
Customer Satisfaction
Costs of conformance (prevention costs)
47. An approach to improving quality: - Plan - Improve - Control
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48. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Cost of Quality (COQ)
Flowcharting (Technique)
Total Quality Management (TQM)
Outputs of the Plan Quality Process
49. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Sampling Plan
Quality Management Plan (Output/Input)
Costs on nonconformance (internal or external failures)
50. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Trend
Benchmarking (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan