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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Just-In-Time (JIT)
2. Anything measured. (Sampling Definition)
Variable
Fitness for Use
Scatter Diagrams (Tool/Technique)
Internal Failures
3. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Customer Satisfaction
Plan-Do-Check-Act
Quality Metrics (Output/Input)
Pareto Chart (Tool)
4. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Attribute
Outputs of the Perform Quality Assurance Process
Nominal Group Techniques
A good quality management plan
5. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Project Quality Management (Knowledge Area)
Tools and techniques of the Plan Quality Process
Process Improvement Plan
6. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Benchmarking (Tool/Technique)
Juran's trilogy
External Failures
Affinity Diagrams
7. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Force Field Analysis
Inputs into the Perform Quality Control Process
Statistical Sampling (Tool/Technique)
Costs of conformance (prevention costs)
8. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Sampling Plan
Continuous Improvement Process (CIP) or Kaizan
Fitness-for-use
Tools and techniques of the Plan Quality Process
9. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Deming's 14 activities for implementing quality
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
10. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Inputs into the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
Trend
Variable Sampling
11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Pareto Chart (Tool)
Internal Failures
Proprietary Quality Management Methodologies (Tool/Technique)
12. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
13. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Run
Conformance to Requirements
Process Improvement Plan
External Failures
14. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Attribute Sampling
Cost-Benefit Analysis (Tool/Technique)
Total Quality Management (TQM)
Six Sigma
15. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Process Improvement Plan
Rule of Seven
Process improvement
Pareto Chart (Tool)
16. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
A good quality management plan
Project Quality Management (Knowledge Area)
Quality Control Measurements (Output/Input)
External Failures
17. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Deming's 14 activities for implementing quality
Control Limits
Costs on nonconformance (internal or external failures)
18. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Objective
Grade
Force Field Analysis
19. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Producer's Risk
Costs of conformance (prevention costs)
Control Charts (Tool)
20. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Proprietary Quality Management Methodologies (Tool/Technique)
Six Sigma
Inputs into the Plan Quality Process
Product Quality
21. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Lean Six Sigma
Quality Control Measurements (Output/Input)
Producer's Risk
22. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Cycle
Pareto Chart (Tool)
Producer's Risk
Warranties
23. Quality training - Studies - Surveys - Validation and audits
Fitness-for-use
Tools and techniques of the Perform Quality Control Process
Costs of conformance (prevention costs)
Proprietary Quality Management Methodologies (Tool/Technique)
24. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Histograms (Tool/Technique)
Customer Satisfaction
Affinity Diagrams
Tools and techniques of the Perform Quality Assurance Process
25. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
External Failures
Control Charts (Tool)
Variable Sampling
26. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Fitness for Use
Quality Policy
Rule of Seven
Cycle
27. Form of sampling that measures how well something conforms to quality.
Cost-Benefit Analysis (Tool/Technique)
Variable Sampling
Run Charts (Tool/Technique)
Process Improvement Plan
28. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Variable Sampling
Quality
Process Quality
Scatter Diagrams (Tool/Technique)
29. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Design of Experiments (Tool/Technique)
Control Limits
Outputs of the Perform Quality Assurance Process
30. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Run Charts (Tool/Technique)
Perform Quality Assurance
Attribute
Conformance to Requirements
31. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Philip Crosby's 14 steps to improving quality
Quality Control Measurements (Output/Input)
Precision
Inspection (Technique)
32. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Attribute Sampling
Affinity Diagrams
Sampling Plan
33. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost-Benefit Analysis (Tool/Technique)
Limit Huggers
Cost of Quality (COQ)
Benchmarking (Tool/Technique)
34. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Customer Satisfaction
Pareto Chart (Tool)
Inspection (Technique)
Non-proprietary approaches to quality
35. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Run Charts (Tool/Technique)
Quality Metrics (Output/Input)
Outputs of the Perform Quality Control Process
36. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Planning Processes (Process Group)
Quality Management Plan (Output/Input)
Project Quality Management (Knowledge Area)
Process Improvement Plan
37. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Six Sigma
Non-proprietary approaches to quality
Plan-Do-Check-Act
38. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Outputs of the Plan Quality Process
Sampling Plan
Plan-Do-Check-Act
Scatter Diagrams (Tool/Technique)
39. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Attribute Sampling
Outputs of the Perform Quality Control Process
W. Edwards Deming
Specification
40. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Benchmarking (Tool/Technique)
Histograms (Tool/Technique)
Process Quality
Quality Policy
41. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Proprietary Quality Management Methodologies (Tool/Technique)
Benchmarking (Tool/Technique)
Trend
Philip Crosby's 14 steps to improving quality
42. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Plan-Do-Check-Act
Internal Failures
Outputs of the Perform Quality Control Process
Quality Objective
43. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Cost of Quality (COQ)
Loss functions
Producer's Risk
W. Edwards Deming
44. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Fitness for Use
Nominal Group Techniques
Attribute Sampling
45. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Project Quality
Fitness for Use
Design of Experiments (Tool/Technique)
Run Charts (Tool/Technique)
46. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Sampling Plan
W. Edwards Deming
Fitness for Use
Limit Huggers
47. Diagrams of the forces for and against change. (Additional quality planning tool)
Just-In-Time (JIT)
Force Field Analysis
Inputs into the Perform Quality Control Process
Scatter Diagrams (Tool/Technique)
48. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Control Charts (Tool)
Run
Consumer's Risk
Affinity Diagrams
49. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Fitness-for-use
Plan Quality (Process)
Variable Sampling
Inspection (Technique)
50. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Perform Quality Control (Process)
Pareto Chart (Tool)
Precision
Outputs of the Perform Quality Assurance Process