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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Cause and Effect Diagram (Tool/Technique)
Project Quality Management (Knowledge Area)
Process Improvement Plan
Inputs into the Plan Quality Process
2. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Flowcharting (Technique)
Pareto Chart (Tool)
Limit Huggers
3. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Variable Sampling
Project Quality
Flowcharting (Technique)
Outputs of the Perform Quality Assurance Process
4. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Process improvement
Product Quality
Rule of Seven
Specification
5. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Sampling Plan
Specification
Product Quality
Affinity Diagrams
6. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Perform Quality Assurance
Outputs of the Perform Quality Control Process
Run Charts (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
7. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Total Quality Management (TQM)
Scatter Diagrams (Tool/Technique)
Quality
Just-In-Time (JIT)
8. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Cost-Benefit Analysis (Tool/Technique)
Control Limits
Specification Limits
9. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Quality
Juran's trilogy
Loss functions
Fitness for Use
10. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
External Failures
Benchmarking (Tool/Technique)
Attribute
Perform Quality Assurance
11. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Process Improvement Plan
Run
Accuracy
Perform Quality Assurance
12. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Inspection (Technique)
Loss functions
Force Field Analysis
13. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Quality Management Plan (Output/Input)
Customer Satisfaction
Cost-Benefit Analysis (Tool/Technique)
Perform Quality Assurance
14. A continuous strategy based on ongoing incremental betterment within an organization.
Tools and techniques of the Plan Quality Process
Benchmarking (Tool/Technique)
Loss functions
Process improvement
15. Pattern in control chart in which there is a repeating pattern of points.
Rule of Seven
Quality Objective
Cycle
Sampling Plan
16. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Cost-Benefit Analysis (Tool/Technique)
A good quality management plan
Quality Control Measurements (Output/Input)
Specification Limits
17. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Non-proprietary approaches to quality
Continuous Improvement Process (CIP) or Kaizan
Producer's Risk
W. Edwards Deming
18. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Cause and Effect Diagram (Tool/Technique)
Project Quality
Tools and techniques of the Plan Quality Process
Specification Limits
19. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Outputs of the Perform Quality Control Process
Nominal Group Techniques
Perform Quality Assurance
Total Quality Management (TQM)
20. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Customer Satisfaction
Inputs into the Plan Quality Process
Flowcharting (Technique)
Quality Management Plan (Output/Input)
21. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Histograms (Tool/Technique)
Just-In-Time (JIT)
Tools and techniques of the Perform Quality Assurance Process
22. Form of sampling where ether a work result conforms to quality or it does not.
Flowcharting (Technique)
Inputs into the Perform Quality Control Process
Attribute Sampling
Project Quality Management (Knowledge Area)
23. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Costs on nonconformance (internal or external failures)
Cost-Benefit Analysis (Tool/Technique)
Limit Huggers
24. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Inputs into the Perform Quality Assurance Process
Six Sigma
Outputs of the Perform Quality Control Process
Fitness for Use
25. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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26. An approach to improving quality: - Plan - Improve - Control
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27. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Control Measurements (Output/Input)
Quality Metrics (Output/Input)
Inputs into the Perform Quality Assurance Process
Fitness for Use
28. Diagrams of the forces for and against change. (Additional quality planning tool)
Quality Management Plan (Output/Input)
Force Field Analysis
Nominal Group Techniques
Sampling Plan
29. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Control Limits
Plan-Do-Check-Act
Cost-Benefit Analysis (Tool/Technique)
30. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Perform Quality Assurance
Project Quality
Run Charts (Tool/Technique)
Statistical Sampling (Tool/Technique)
31. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Continuous Improvement Process (CIP) or Kaizan
Variable Sampling
W. Edwards Deming
Fitness for Use
32. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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33. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Producer's Risk
Scatter Diagrams (Tool/Technique)
A good quality management plan
34. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Sampling Plan
Nominal Group Techniques
Quality Objective
35. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Design of Experiments (Tool/Technique)
Conformance to Requirements
Attribute
Product Quality
36. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Run
Fitness-for-use
Customer Satisfaction
Continuous Improvement Process (CIP) or Kaizan
37. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Sampling Plan
Design of Experiments (Tool/Technique)
External Failures
Variable Sampling
38. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Proprietary Quality Management Methodologies (Tool/Technique)
Sampling Plan
Customer Satisfaction
Six Sigma
39. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Continuous Improvement Process (CIP) or Kaizan
Seven primary strategies for TQM as defined by Kerzner
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
40. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Fitness-for-use
Planning Processes (Process Group)
Seven primary strategies for TQM as defined by Kerzner
Rule of Seven
41. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Just-In-Time (JIT)
Process Improvement Plan
42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Limit Huggers
Project Quality
Variable
Consumer's Risk
43. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Planning Processes (Process Group)
Precision
Perform Quality Control (Process)
Fitness for Use
44. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Scatter Diagrams (Tool/Technique)
Process Quality
Customer Satisfaction
Plan Quality (Process)
45. Quality training - Studies - Surveys - Validation and audits
Precision
Costs of conformance (prevention costs)
Deming's 14 activities for implementing quality
Costs on nonconformance (internal or external failures)
46. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Perform Quality Assurance
Histograms (Tool/Technique)
Process Improvement Plan
47. Project management plan - Quality metrics - Work performance information - Quality control measurements
Tools and techniques of the Perform Quality Assurance Process
Inspection (Technique)
Inputs into the Perform Quality Assurance Process
Inputs into the Perform Quality Control Process
48. Anything measured. (Sampling Definition)
Deming's 14 activities for implementing quality
Three well-known process improvement models
Variable
Statistical Sampling (Tool/Technique)
49. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
W. Edwards Deming
Specification Limits
Affinity Diagrams
Three well-known process improvement models
50. The measured value is very close to the true value.
Fitness for Use
Producer's Risk
Deming's 14 activities for implementing quality
Accuracy