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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Quality Management Plan (Output/Input)
Lean Six Sigma
Total Quality Management (TQM)
Producer's Risk
2. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Quality
Producer's Risk
Process Quality
Outputs of the Perform Quality Assurance Process
3. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Variable Sampling
Quality Management Plan (Output/Input)
Affinity Diagrams
Tools and techniques of the Perform Quality Assurance Process
4. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
Quality Policy
Sampling Plan
5. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Attribute Sampling
W. Edwards Deming
Inputs into the Perform Quality Control Process
Quality Control Measurements (Output/Input)
6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Proprietary Quality Management Methodologies (Tool/Technique)
Costs on nonconformance (internal or external failures)
Outputs of the Plan Quality Process
Process improvement
7. Diagrams of the forces for and against change. (Additional quality planning tool)
Costs of conformance (prevention costs)
Benchmarking (Tool/Technique)
Force Field Analysis
Cycle
8. The measured value is very close to the true value.
Scatter Diagrams (Tool/Technique)
Variable
Process Quality
Accuracy
9. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Plan-Do-Check-Act
Conformance to Requirements
Producer's Risk
Pareto Chart (Tool)
10. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Rule of Seven
Fitness-for-use
Plan-Do-Check-Act
11. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Project Quality
Process improvement
Plan-Do-Check-Act
12. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Limit Huggers
Specification Limits
Project Quality
Cause and Effect Diagram (Tool/Technique)
13. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Specification Limits
Non-proprietary approaches to quality
Run Charts (Tool/Technique)
Quality Metrics (Output/Input)
14. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Internal Failures
Flowcharting (Technique)
Quality Policy
Inputs into the Perform Quality Control Process
15. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Quality Metrics (Output/Input)
Tools and techniques of the Perform Quality Control Process
Planning Processes (Process Group)
Run
16. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Cost-Benefit Analysis (Tool/Technique)
Plan-Do-Check-Act
Planning Processes (Process Group)
Process Quality
17. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Inputs into the Perform Quality Assurance Process
Plan-Do-Check-Act
Precision
Quality Management Plan (Output/Input)
18. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Costs on nonconformance (internal or external failures)
Three well-known process improvement models
A good quality management plan
Trend
19. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Customer Satisfaction
Process Quality
Statistical Sampling (Tool/Technique)
A good quality management plan
20. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Benchmarking (Tool/Technique)
Attribute Sampling
Project Quality Management (Knowledge Area)
Trend
21. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Product Quality
Scatter Diagrams (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Affinity Diagrams
22. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Benchmarking (Tool/Technique)
Cost of Quality (COQ)
Cost-Benefit Analysis (Tool/Technique)
Grade
23. Form of sampling that measures how well something conforms to quality.
Cost of Quality (COQ)
Philip Crosby's 14 steps to improving quality
Variable Sampling
Rule of Seven
24. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Plan Quality (Process)
Trend
Affinity Diagrams
25. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Proprietary Quality Management Methodologies (Tool/Technique)
Inputs into the Plan Quality Process
Process Improvement Plan
Fitness-for-use
26. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Internal Failures
Design of Experiments (Tool/Technique)
Affinity Diagrams
Non-proprietary approaches to quality
27. An approach to improving quality: - Plan - Improve - Control
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28. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Juran's trilogy
Control Charts (Tool)
Attribute Sampling
Internal Failures
29. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Perform Quality Control (Process)
Quality Management Plan (Output/Input)
Consumer's Risk
Crosby's 4 absolutes of quality
30. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Pareto Chart (Tool)
Grade
Consumer's Risk
31. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Outputs of the Perform Quality Control Process
Specification
Outputs of the Plan Quality Process
32. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Producer's Risk
Specification Limits
Quality Management Plan (Output/Input)
Loss functions
33. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Six Sigma
Process improvement
Outputs of the Perform Quality Control Process
Pareto Chart (Tool)
34. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Process improvement
Tools and techniques of the Plan Quality Process
Cause and Effect Diagram (Tool/Technique)
Six Sigma
35. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Statistical Sampling (Tool/Technique)
Inspection (Technique)
Costs on nonconformance (internal or external failures)
Quality
36. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Perform Quality Control (Process)
Accuracy
37. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Histograms (Tool/Technique)
Loss functions
Cycle
W. Edwards Deming
38. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
A good quality management plan
Costs of conformance (prevention costs)
Quality Metrics (Output/Input)
Planning Processes (Process Group)
39. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Perform Quality Assurance
Quality
Cost of Quality (COQ)
Quality Control Measurements (Output/Input)
40. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Crosby's 4 absolutes of quality
Pareto Chart (Tool)
Customer Satisfaction
Three well-known process improvement models
41. A continuous strategy based on ongoing incremental betterment within an organization.
Internal Failures
Limit Huggers
Process improvement
Plan-Do-Check-Act
42. Pattern in control chart in which a run of points is close to the control limits.
Outputs of the Perform Quality Control Process
Consumer's Risk
External Failures
Limit Huggers
43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Outputs of the Perform Quality Assurance Process
Loss functions
Product Quality
44. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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45. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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46. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Control Charts (Tool)
Force Field Analysis
Process Improvement Plan
Fitness for Use
47. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Philip Crosby's 14 steps to improving quality
Cycle
Quality Management Plan (Output/Input)
Statistical Sampling (Tool/Technique)
48. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Variable
Quality Objective
Fitness-for-use
Loss functions
49. The change of accepting a bad lot after purchase.(Sampling Definition)
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50. Pattern in control chart in which there is a repeating pattern of points.
Cycle
Tools and techniques of the Perform Quality Control Process
Inputs into the Plan Quality Process
Process Quality