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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






2. The change of accepting a bad lot after purchase.(Sampling Definition)

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3. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






4. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






5. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






6. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






7. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






8. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






9. Project management plan - Quality metrics - Work performance information - Quality control measurements






10. Rework - Scrap - Inventory costs - Warranty costs






11. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






12. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






13. Looking at how much your quality activities will cost versus how much you will gain from doing them.






14. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






15. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






16. Is about making sure that the product you build has the best design possible to fit the customer's needs.






17. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






18. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






19. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






20. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






21. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






22. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






23. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






24. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






25. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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26. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






27. A continuous strategy based on ongoing incremental betterment within an organization.






28. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






29. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






30. Diagrams of the forces for and against change. (Additional quality planning tool)






31. The measured value is very close to the true value.






32. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






33. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






34. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






35. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






36. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






37. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






38. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






39. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






40. Pattern in control chart in which a run of points is close to the control limits.






41. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






42. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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43. Form of sampling where ether a work result conforms to quality or it does not.






44. Form of sampling that measures how well something conforms to quality.






45. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






46. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






47. Must include sample size and the acceptance criteria. (Sampling Definition)






48. Quality training - Studies - Surveys - Validation and audits






49. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






50. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis







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