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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






2. Quality training - Studies - Surveys - Validation and audits






3. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






4. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






5. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






6. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






7. Looking at how much your quality activities will cost versus how much you will gain from doing them.






8. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






9. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






10. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






11. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






12. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






13. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






14. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






15. Pattern in control chart in which a run of points is close to the control limits.






16. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






17. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






18. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






19. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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20. Project management plan - Quality metrics - Work performance information - Quality control measurements






21. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






22. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






23. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






24. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






25. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






26. A continuous strategy based on ongoing incremental betterment within an organization.






27. An approach to improving quality: - Plan - Improve - Control

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28. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






29. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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30. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






31. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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32. Rework - Scrap - Inventory costs - Warranty costs






33. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






34. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






35. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






36. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






37. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






38. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






39. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






40. Is about making sure that the product you build has the best design possible to fit the customer's needs.






41. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






42. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






44. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






45. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






46. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






47. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






48. Must include sample size and the acceptance criteria. (Sampling Definition)






49. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






50. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.