Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Control Measurements (Output/Input)
Tools and techniques of the Perform Quality Assurance Process
Grade


2. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Plan-Do-Check-Act
Statistical Sampling (Tool/Technique)
Lean Six Sigma
Proprietary Quality Management Methodologies (Tool/Technique)


3. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Nominal Group Techniques
Tools and techniques of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan


4. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
External Failures
Accuracy
Run Charts (Tool/Technique)
Process improvement


5. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Inputs into the Plan Quality Process
Fitness-for-use
Rule of Seven
Product Quality


6. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Continuous Improvement Process (CIP) or Kaizan
Process improvement
Scatter Diagrams (Tool/Technique)


7. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
Benchmarking (Tool/Technique)
Crosby's 4 absolutes of quality


8. Form of sampling that measures how well something conforms to quality.
Cycle
Specification
Process Quality
Variable Sampling


9. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Costs on nonconformance (internal or external failures)
Quality Management Plan (Output/Input)
Quality Metrics (Output/Input)
Fitness for Use


10. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Benchmarking (Tool/Technique)
Six Sigma
Accuracy


11. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Run
Philip Crosby's 14 steps to improving quality
Conformance to Requirements
Loss functions


12. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Project Quality Management (Knowledge Area)
Variable
Perform Quality Assurance
Trend


13. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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14. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Scatter Diagrams (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Specification Limits
Accuracy


15. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Rule of Seven
Design of Experiments (Tool/Technique)
Juran's trilogy
Outputs of the Perform Quality Control Process


16. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Warranties
Run Charts (Tool/Technique)
Fitness-for-use
Quality Control Measurements (Output/Input)


17. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Quality Audit (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Flowcharting (Technique)


18. The measured value is very close to the true value.
Specification Limits
Planning Processes (Process Group)
External Failures
Accuracy


19. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Force Field Analysis
Inputs into the Perform Quality Assurance Process
Quality
Project Quality Management (Knowledge Area)


20. Project management plan - Quality metrics - Work performance information - Quality control measurements
Planning Processes (Process Group)
Benchmarking (Tool/Technique)
Specification
Inputs into the Perform Quality Assurance Process


21. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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22. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Product Quality
Plan-Do-Check-Act
Internal Failures
Consumer's Risk


23. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Management Plan (Output/Input)
Deming's 14 activities for implementing quality
Quality Policy
Outputs of the Perform Quality Assurance Process


24. The change of accepting a bad lot after purchase.(Sampling Definition)

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25. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Warranties
Non-proprietary approaches to quality
A good quality management plan


26. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
External Failures
Plan Quality (Process)
Histograms (Tool/Technique)
Affinity Diagrams


27. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Warranties
Scatter Diagrams (Tool/Technique)
Costs on nonconformance (internal or external failures)
Consumer's Risk


28. Pattern in control chart in which there is a repeating pattern of points.
Statistical Sampling (Tool/Technique)
Cycle
Six Sigma
Outputs of the Perform Quality Assurance Process


29. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Fitness for Use
Grade
Just-In-Time (JIT)
Product Quality


30. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Inspection (Technique)
Histograms (Tool/Technique)
Quality Management Plan (Output/Input)


31. Form of sampling where ether a work result conforms to quality or it does not.
Just-In-Time (JIT)
Lean Six Sigma
Attribute Sampling
Quality Audit (Tool/Technique)


32. An approach to improving quality: - Plan - Improve - Control

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33. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Design of Experiments (Tool/Technique)
Conformance to Requirements
Costs on nonconformance (internal or external failures)


34. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Perform Quality Control (Process)
Trend
Process Improvement Plan
Quality


35. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Control Charts (Tool)
Proprietary Quality Management Methodologies (Tool/Technique)
Inputs into the Perform Quality Control Process


36. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Specification Limits
Tools and techniques of the Perform Quality Assurance Process
Quality
Inputs into the Perform Quality Control Process


37. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Seven primary strategies for TQM as defined by Kerzner
Three well-known process improvement models
Internal Failures
Total Quality Management (TQM)


38. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Quality Objective
Attribute
Rule of Seven
Seven primary strategies for TQM as defined by Kerzner


39. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Outputs of the Perform Quality Assurance Process
Design of Experiments (Tool/Technique)
Nominal Group Techniques
Conformance to Requirements


40. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Costs of conformance (prevention costs)
Warranties
Cause and Effect Diagram (Tool/Technique)
Perform Quality Control (Process)


41. A continuous strategy based on ongoing incremental betterment within an organization.
Costs of conformance (prevention costs)
Process improvement
Total Quality Management (TQM)
Costs on nonconformance (internal or external failures)


42. Pattern in control chart in which a run of points is close to the control limits.
Producer's Risk
Limit Huggers
Conformance to Requirements
W. Edwards Deming


43. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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44. Diagrams of the forces for and against change. (Additional quality planning tool)
Three well-known process improvement models
Consumer's Risk
Quality Metrics (Output/Input)
Force Field Analysis


45. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Consumer's Risk
Perform Quality Control (Process)
Design of Experiments (Tool/Technique)


46. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Variable
Affinity Diagrams
Costs on nonconformance (internal or external failures)


47. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Scatter Diagrams (Tool/Technique)
Loss functions
Producer's Risk


48. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Cause and Effect Diagram (Tool/Technique)
Control Limits
Planning Processes (Process Group)
External Failures


49. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Quality
Cycle
Control Charts (Tool)
Inspection (Technique)


50. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Consumer's Risk
Flowcharting (Technique)
W. Edwards Deming
Non-proprietary approaches to quality