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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






2. The change of accepting a bad lot after purchase.(Sampling Definition)

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3. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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4. Looking at how much your quality activities will cost versus how much you will gain from doing them.






5. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






6. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






7. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






8. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






9. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






10. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






11. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






12. Is about making sure that the product you build has the best design possible to fit the customer's needs.






13. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






14. An approach to improving quality: - Plan - Improve - Control

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15. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






16. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






17. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






18. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






19. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






20. Anything measured. (Sampling Definition)






21. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






22. Form of sampling where ether a work result conforms to quality or it does not.






23. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






24. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






25. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






26. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






27. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






28. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






29. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






30. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






31. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






32. The measured value is very close to the true value.






33. Must include sample size and the acceptance criteria. (Sampling Definition)






34. Diagrams of the forces for and against change. (Additional quality planning tool)






35. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






36. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






37. Pattern in control chart in which there is a repeating pattern of points.






38. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






39. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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40. Quality training - Studies - Surveys - Validation and audits






41. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






42. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






43. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






44. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






45. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






46. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






47. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






48. Pattern in control chart in which a run of points is close to the control limits.






49. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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50. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.