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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Attribute
Grade
Costs of conformance (prevention costs)
2. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Quality
A good quality management plan
Control Limits
Pareto Chart (Tool)
3. Pattern in control chart in which a run of points is close to the control limits.
Tools and techniques of the Perform Quality Assurance Process
Control Limits
Limit Huggers
Project Quality
4. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
Continuous Improvement Process (CIP) or Kaizan
Grade
5. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Inputs into the Perform Quality Control Process
Philip Crosby's 14 steps to improving quality
Seven primary strategies for TQM as defined by Kerzner
Control Limits
6. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Planning Processes (Process Group)
Customer Satisfaction
Plan Quality (Process)
Nominal Group Techniques
7. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Sampling Plan
Customer Satisfaction
Cause and Effect Diagram (Tool/Technique)
Six Sigma
8. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Costs on nonconformance (internal or external failures)
Seven primary strategies for TQM as defined by Kerzner
Outputs of the Perform Quality Control Process
9. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Plan Quality (Process)
Run
External Failures
10. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Trend
Specification Limits
Control Charts (Tool)
Inspection (Technique)
11. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Outputs of the Perform Quality Assurance Process
Run Charts (Tool/Technique)
Project Quality
12. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
13. Rework - Scrap - Inventory costs - Warranty costs
Outputs of the Plan Quality Process
Plan Quality (Process)
Costs on nonconformance (internal or external failures)
Affinity Diagrams
14. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Sampling Plan
Non-proprietary approaches to quality
Warranties
Project Quality
15. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
16. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Specification
Precision
Customer Satisfaction
Grade
17. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Quality Policy
Quality Audit (Tool/Technique)
Costs of conformance (prevention costs)
Fitness-for-use
18. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Limit Huggers
Producer's Risk
Variable Sampling
19. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Planning Processes (Process Group)
Quality Policy
Outputs of the Plan Quality Process
Proprietary Quality Management Methodologies (Tool/Technique)
20. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Fitness-for-use
Conformance to Requirements
Costs on nonconformance (internal or external failures)
Producer's Risk
21. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Planning Processes (Process Group)
Customer Satisfaction
Process Improvement Plan
Project Quality
22. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Rule of Seven
Costs of conformance (prevention costs)
Cost of Quality (COQ)
Project Quality
23. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Process Improvement Plan
W. Edwards Deming
Fitness-for-use
Project Quality
24. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Lean Six Sigma
Total Quality Management (TQM)
Continuous Improvement Process (CIP) or Kaizan
Statistical Sampling (Tool/Technique)
25. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Perform Quality Assurance
Costs of conformance (prevention costs)
Cycle
26. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Outputs of the Perform Quality Control Process
Seven primary strategies for TQM as defined by Kerzner
Benchmarking (Tool/Technique)
Trend
27. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Outputs of the Perform Quality Assurance Process
Quality
Seven primary strategies for TQM as defined by Kerzner
Perform Quality Control (Process)
28. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
29. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Project Quality
Tools and techniques of the Plan Quality Process
Process Quality
Force Field Analysis
30. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Quality Audit (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Three well-known process improvement models
Quality Control Measurements (Output/Input)
31. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Quality Objective
Seven primary strategies for TQM as defined by Kerzner
Tools and techniques of the Perform Quality Assurance Process
Plan-Do-Check-Act
32. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
A good quality management plan
Quality Audit (Tool/Technique)
Inputs into the Perform Quality Control Process
Quality Metrics (Output/Input)
33. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Control Limits
Limit Huggers
Three well-known process improvement models
34. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Costs of conformance (prevention costs)
Run Charts (Tool/Technique)
Quality Metrics (Output/Input)
Process Improvement Plan
35. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Sampling Plan
Lean Six Sigma
Cost-Benefit Analysis (Tool/Technique)
36. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Inspection (Technique)
Outputs of the Perform Quality Control Process
Tools and techniques of the Perform Quality Control Process
37. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Quality Audit (Tool/Technique)
Deming's 14 activities for implementing quality
Total Quality Management (TQM)
Costs on nonconformance (internal or external failures)
38. Pattern in control chart in which there is a repeating pattern of points.
Lean Six Sigma
Costs on nonconformance (internal or external failures)
Grade
Cycle
39. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Variable
Limit Huggers
Non-proprietary approaches to quality
Fitness-for-use
40. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Costs of conformance (prevention costs)
Quality Audit (Tool/Technique)
Plan Quality (Process)
41. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Benchmarking (Tool/Technique)
Planning Processes (Process Group)
Trend
Warranties
42. The change of accepting a bad lot after purchase.(Sampling Definition)
43. Form of sampling that measures how well something conforms to quality.
Accuracy
Cost-Benefit Analysis (Tool/Technique)
Histograms (Tool/Technique)
Variable Sampling
44. Must include sample size and the acceptance criteria. (Sampling Definition)
Internal Failures
Precision
W. Edwards Deming
Sampling Plan
45. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Rule of Seven
Precision
Outputs of the Perform Quality Assurance Process
Proprietary Quality Management Methodologies (Tool/Technique)
46. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Perform Quality Control (Process)
Outputs of the Perform Quality Assurance Process
Variable Sampling
Scatter Diagrams (Tool/Technique)
47. An approach to improving quality: - Plan - Improve - Control
48. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
External Failures
Quality Objective
Cycle
Deming's 14 activities for implementing quality
49. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Three well-known process improvement models
Plan-Do-Check-Act
Inputs into the Plan Quality Process
50. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Nominal Group Techniques
Force Field Analysis
Flowcharting (Technique)
Consumer's Risk