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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Accuracy
Costs of conformance (prevention costs)
Lean Six Sigma
2. Quality training - Studies - Surveys - Validation and audits
Quality Control Measurements (Output/Input)
Costs of conformance (prevention costs)
Trend
Cycle
3. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Run Charts (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Cycle
4. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Plan Quality (Process)
Fitness-for-use
Non-proprietary approaches to quality
Juran's trilogy
5. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Costs of conformance (prevention costs)
Pareto Chart (Tool)
Accuracy
Variable
6. The change of accepting a bad lot after purchase.(Sampling Definition)
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7. An approach to improving quality: - Plan - Improve - Control
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8. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Attribute
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
9. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Total Quality Management (TQM)
Process improvement
A good quality management plan
Process Improvement Plan
10. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Control Charts (Tool)
Seven primary strategies for TQM as defined by Kerzner
Specification Limits
Inspection (Technique)
11. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Costs of conformance (prevention costs)
Attribute
Quality Management Plan (Output/Input)
Quality Audit (Tool/Technique)
12. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Inspection (Technique)
Statistical Sampling (Tool/Technique)
Benchmarking (Tool/Technique)
13. Form of sampling where ether a work result conforms to quality or it does not.
Process improvement
Attribute Sampling
A good quality management plan
External Failures
14. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Plan Quality (Process)
Tools and techniques of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
Costs of conformance (prevention costs)
15. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Plan Quality (Process)
Rule of Seven
Fitness-for-use
Crosby's 4 absolutes of quality
16. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Product Quality
Consumer's Risk
Benchmarking (Tool/Technique)
Planning Processes (Process Group)
17. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Tools and techniques of the Perform Quality Assurance Process
Flowcharting (Technique)
Lean Six Sigma
Inputs into the Plan Quality Process
18. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Benchmarking (Tool/Technique)
Pareto Chart (Tool)
Statistical Sampling (Tool/Technique)
19. Pattern in control chart in which there is a repeating pattern of points.
Proprietary Quality Management Methodologies (Tool/Technique)
Flowcharting (Technique)
Sampling Plan
Cycle
20. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Cost-Benefit Analysis (Tool/Technique)
Lean Six Sigma
Tools and techniques of the Plan Quality Process
Juran's trilogy
21. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Accuracy
External Failures
Scatter Diagrams (Tool/Technique)
Nominal Group Techniques
22. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Total Quality Management (TQM)
Loss functions
Inputs into the Perform Quality Assurance Process
Nominal Group Techniques
23. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Costs of conformance (prevention costs)
Trend
Outputs of the Perform Quality Control Process
24. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Grade
Non-proprietary approaches to quality
Planning Processes (Process Group)
Sampling Plan
25. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Consumer's Risk
Plan Quality (Process)
Philip Crosby's 14 steps to improving quality
Histograms (Tool/Technique)
26. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Process improvement
Cost of Quality (COQ)
W. Edwards Deming
27. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Inputs into the Plan Quality Process
Histograms (Tool/Technique)
Costs of conformance (prevention costs)
Product Quality
28. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Inputs into the Plan Quality Process
Grade
Variable
Project Quality Management (Knowledge Area)
29. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Process Improvement Plan
Tools and techniques of the Perform Quality Control Process
Inputs into the Perform Quality Assurance Process
30. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Costs on nonconformance (internal or external failures)
Crosby's 4 absolutes of quality
Loss functions
Plan-Do-Check-Act
31. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Inputs into the Plan Quality Process
Specification Limits
Benchmarking (Tool/Technique)
32. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Juran's trilogy
Costs on nonconformance (internal or external failures)
Customer Satisfaction
Accuracy
33. Anything measured. (Sampling Definition)
Rule of Seven
Force Field Analysis
Benchmarking (Tool/Technique)
Variable
34. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Philip Crosby's 14 steps to improving quality
Three well-known process improvement models
External Failures
Variable Sampling
35. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Precision
Planning Processes (Process Group)
Specification
36. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Scatter Diagrams (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Sampling Plan
Cost-Benefit Analysis (Tool/Technique)
37. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Cost-Benefit Analysis (Tool/Technique)
Planning Processes (Process Group)
Philip Crosby's 14 steps to improving quality
38. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Deming's 14 activities for implementing quality
Outputs of the Perform Quality Control Process
Fitness for Use
Run
39. Form of sampling that measures how well something conforms to quality.
Inputs into the Perform Quality Assurance Process
Variable Sampling
Pareto Chart (Tool)
Variable
40. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Cost of Quality (COQ)
Attribute Sampling
Nominal Group Techniques
Control Charts (Tool)
41. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Statistical Sampling (Tool/Technique)
Total Quality Management (TQM)
Non-proprietary approaches to quality
Inputs into the Perform Quality Assurance Process
42. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Crosby's 4 absolutes of quality
Deming's 14 activities for implementing quality
Process Improvement Plan
Statistical Sampling (Tool/Technique)
43. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Customer Satisfaction
Outputs of the Perform Quality Control Process
Flowcharting (Technique)
Inputs into the Plan Quality Process
44. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Inputs into the Perform Quality Control Process
Precision
Outputs of the Perform Quality Assurance Process
45. The measured value is very close to the true value.
Scatter Diagrams (Tool/Technique)
Accuracy
Attribute Sampling
Three well-known process improvement models
46. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Variable
Philip Crosby's 14 steps to improving quality
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
47. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Cycle
Outputs of the Plan Quality Process
Total Quality Management (TQM)
Perform Quality Control (Process)
48. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Attribute Sampling
Quality Control Measurements (Output/Input)
Flowcharting (Technique)
49. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Run Charts (Tool/Technique)
A good quality management plan
Benchmarking (Tool/Technique)
Attribute
50. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Three well-known process improvement models
Proprietary Quality Management Methodologies (Tool/Technique)
Project Quality Management (Knowledge Area)