Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Run
Customer Satisfaction
Three well-known process improvement models
Pareto Chart (Tool)


2. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
A good quality management plan
Benchmarking (Tool/Technique)
Rule of Seven
Tools and techniques of the Perform Quality Assurance Process


3. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Design of Experiments (Tool/Technique)
Histograms (Tool/Technique)
Control Charts (Tool)
Conformance to Requirements


4. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Process improvement
Affinity Diagrams
Run Charts (Tool/Technique)
Run


5. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Fitness-for-use
Affinity Diagrams
Costs on nonconformance (internal or external failures)


6. The change of accepting a bad lot after purchase.(Sampling Definition)

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7. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Perform Quality Assurance
Cost-Benefit Analysis (Tool/Technique)
Precision
Nominal Group Techniques


8. Diagrams of the forces for and against change. (Additional quality planning tool)
Tools and techniques of the Perform Quality Control Process
Force Field Analysis
Outputs of the Perform Quality Assurance Process
Inputs into the Perform Quality Control Process


9. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Variable Sampling
Plan-Do-Check-Act
External Failures


10. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
External Failures
Perform Quality Control (Process)
Trend
Scatter Diagrams (Tool/Technique)


11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Specification
Customer Satisfaction
Perform Quality Assurance
Scatter Diagrams (Tool/Technique)


12. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Quality
Precision
Non-proprietary approaches to quality
Specification


13. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
W. Edwards Deming
Proprietary Quality Management Methodologies (Tool/Technique)
Crosby's 4 absolutes of quality


14. The measured value is very close to the true value.
W. Edwards Deming
Cost of Quality (COQ)
Perform Quality Control (Process)
Accuracy


15. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
External Failures
Specification Limits


16. An approach to improving quality: - Plan - Improve - Control

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17. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Attribute Sampling
Limit Huggers
External Failures
Total Quality Management (TQM)


18. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Quality
Quality Objective
Continuous Improvement Process (CIP) or Kaizan
Plan-Do-Check-Act


19. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Inputs into the Plan Quality Process
Warranties
Quality Policy
Six Sigma


20. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Deming's 14 activities for implementing quality
Philip Crosby's 14 steps to improving quality
Seven primary strategies for TQM as defined by Kerzner


21. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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22. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Attribute Sampling
Run Charts (Tool/Technique)
Design of Experiments (Tool/Technique)


23. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Project Quality Management (Knowledge Area)
Accuracy
Affinity Diagrams


24. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Perform Quality Control (Process)
Pareto Chart (Tool)
Tools and techniques of the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)


25. Must include sample size and the acceptance criteria. (Sampling Definition)
Inputs into the Perform Quality Assurance Process
Sampling Plan
Loss functions
Variable


26. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Rule of Seven
Inputs into the Perform Quality Control Process
Quality Metrics (Output/Input)
Cost-Benefit Analysis (Tool/Technique)


27. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Plan Quality (Process)
Cause and Effect Diagram (Tool/Technique)
Fitness-for-use


28. Pattern in control chart in which there is a repeating pattern of points.
Quality Objective
Tools and techniques of the Plan Quality Process
Cycle
Outputs of the Perform Quality Assurance Process


29. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Conformance to Requirements
Variable
Outputs of the Perform Quality Assurance Process


30. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Quality Policy
Run
Costs of conformance (prevention costs)
Tools and techniques of the Perform Quality Control Process


31. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Control Limits
Product Quality
Conformance to Requirements
Benchmarking (Tool/Technique)


32. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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33. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Planning Processes (Process Group)
Conformance to Requirements
Customer Satisfaction
Quality Audit (Tool/Technique)


34. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Perform Quality Assurance
Quality Metrics (Output/Input)
Proprietary Quality Management Methodologies (Tool/Technique)


35. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Limit Huggers
Lean Six Sigma
Philip Crosby's 14 steps to improving quality
Conformance to Requirements


36. Form of sampling where ether a work result conforms to quality or it does not.
Nominal Group Techniques
Attribute Sampling
Flowcharting (Technique)
Grade


37. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Run Charts (Tool/Technique)
Inspection (Technique)
Perform Quality Assurance
Six Sigma


38. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Seven primary strategies for TQM as defined by Kerzner
Specification
Consumer's Risk
Process Improvement Plan


39. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Proprietary Quality Management Methodologies (Tool/Technique)
Inputs into the Plan Quality Process
Specification
Pareto Chart (Tool)


40. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Lean Six Sigma
Cost of Quality (COQ)
Flowcharting (Technique)
Accuracy


41. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Non-proprietary approaches to quality
Planning Processes (Process Group)
Quality Control Measurements (Output/Input)
Attribute


42. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Proprietary Quality Management Methodologies (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Cycle
Quality Audit (Tool/Technique)


43. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Planning Processes (Process Group)
Process Improvement Plan
Nominal Group Techniques
Flowcharting (Technique)


44. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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45. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Total Quality Management (TQM)
Tools and techniques of the Perform Quality Control Process
Loss functions
Non-proprietary approaches to quality


46. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Producer's Risk
Trend
Fitness-for-use
Plan Quality (Process)


47. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Conformance to Requirements
Loss functions
Outputs of the Perform Quality Assurance Process
Process Quality


48. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Benchmarking (Tool/Technique)
Warranties
Inputs into the Plan Quality Process
Nominal Group Techniques


49. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Inputs into the Perform Quality Assurance Process
Run
Quality Metrics (Output/Input)
Attribute


50. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Consumer's Risk
Grade
Total Quality Management (TQM)
Quality Management Plan (Output/Input)