Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Lean Six Sigma
Variable Sampling
Sampling Plan
Pareto Chart (Tool)


2. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Pareto Chart (Tool)
Internal Failures
External Failures
Attribute Sampling


3. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Outputs of the Perform Quality Assurance Process
Quality Objective
Quality Management Plan (Output/Input)
Plan Quality (Process)


4. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Customer Satisfaction
Quality Audit (Tool/Technique)
Design of Experiments (Tool/Technique)
Process improvement


5. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Cost of Quality (COQ)
Design of Experiments (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Tools and techniques of the Perform Quality Assurance Process


6. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Outputs of the Perform Quality Assurance Process
Planning Processes (Process Group)
Perform Quality Control (Process)
Cost of Quality (COQ)


7. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
A good quality management plan
Project Quality Management (Knowledge Area)
Control Charts (Tool)
Run Charts (Tool/Technique)


8. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Process Improvement Plan
Design of Experiments (Tool/Technique)
Trend
Conformance to Requirements


9. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Inspection (Technique)
Plan-Do-Check-Act
Crosby's 4 absolutes of quality
Just-In-Time (JIT)


10. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Perform Quality Assurance
Loss functions
Quality Objective
Inputs into the Perform Quality Assurance Process


11. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Specification
Design of Experiments (Tool/Technique)
Customer Satisfaction


12. Form of sampling that measures how well something conforms to quality.
Plan Quality (Process)
Proprietary Quality Management Methodologies (Tool/Technique)
Accuracy
Variable Sampling


13. An approach to improving quality: - Plan - Improve - Control

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14. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Cost-Benefit Analysis (Tool/Technique)
Tools and techniques of the Plan Quality Process
Grade
Affinity Diagrams


15. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Histograms (Tool/Technique)
Rule of Seven
Control Charts (Tool)


16. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Six Sigma
Specification
Attribute
W. Edwards Deming


17. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Rule of Seven
Pareto Chart (Tool)
Inputs into the Perform Quality Assurance Process


18. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Quality Metrics (Output/Input)
Three well-known process improvement models
Outputs of the Perform Quality Control Process
Process Improvement Plan


19. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Control Charts (Tool)
Trend
A good quality management plan
Design of Experiments (Tool/Technique)


20. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Process Improvement Plan
Attribute
Internal Failures


21. Form of sampling where ether a work result conforms to quality or it does not.
Precision
Attribute Sampling
Statistical Sampling (Tool/Technique)
Outputs of the Perform Quality Control Process


22. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Cost-Benefit Analysis (Tool/Technique)
Perform Quality Assurance
Quality Audit (Tool/Technique)
Run


23. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Lean Six Sigma
Planning Processes (Process Group)
Conformance to Requirements


24. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Benchmarking (Tool/Technique)
Tools and techniques of the Plan Quality Process
Inputs into the Perform Quality Control Process
Grade


25. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Trend
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
Warranties


26. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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27. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Three well-known process improvement models
Inputs into the Perform Quality Assurance Process
Warranties
Rule of Seven


28. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Variable
Process Improvement Plan
Perform Quality Control (Process)


29. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
A good quality management plan
Control Charts (Tool)
Run
Perform Quality Control (Process)


30. Project management plan - Quality metrics - Work performance information - Quality control measurements
Plan Quality (Process)
Outputs of the Plan Quality Process
Inputs into the Perform Quality Assurance Process
Costs of conformance (prevention costs)


31. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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32. Pattern in control chart in which a run of points is close to the control limits.
Process Quality
Fitness for Use
Limit Huggers
Tools and techniques of the Plan Quality Process


33. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Non-proprietary approaches to quality
Project Quality
Fitness for Use


34. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Run Charts (Tool/Technique)
Plan Quality (Process)
Quality Management Plan (Output/Input)


35. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Run
Specification
Quality Objective
Tools and techniques of the Perform Quality Assurance Process


36. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Conformance to Requirements
Attribute Sampling
Sampling Plan


37. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Costs on nonconformance (internal or external failures)
Three well-known process improvement models
Juran's trilogy
Six Sigma


38. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Fitness-for-use
Planning Processes (Process Group)
Six Sigma
W. Edwards Deming


39. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Perform Quality Control (Process)
Project Quality
Statistical Sampling (Tool/Technique)
Affinity Diagrams


40. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Fitness for Use
Control Charts (Tool)
Outputs of the Plan Quality Process
Consumer's Risk


41. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Planning Processes (Process Group)
Crosby's 4 absolutes of quality
External Failures


42. Anything measured. (Sampling Definition)
Quality Policy
Variable
Planning Processes (Process Group)
Accuracy


43. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Deming's 14 activities for implementing quality
Design of Experiments (Tool/Technique)
Sampling Plan
Quality


44. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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45. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Crosby's 4 absolutes of quality
Fitness-for-use
Attribute Sampling
External Failures


46. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Loss functions
Non-proprietary approaches to quality
Tools and techniques of the Plan Quality Process
Process Improvement Plan


47. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Three well-known process improvement models
Pareto Chart (Tool)
Process Improvement Plan
Fitness for Use


48. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Control Measurements (Output/Input)
Flowcharting (Technique)
Quality Management Plan (Output/Input)
Trend


49. The change of accepting a bad lot after purchase.(Sampling Definition)

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50. Pattern in control chart in which there is a repeating pattern of points.
Three well-known process improvement models
Force Field Analysis
Cycle
Proprietary Quality Management Methodologies (Tool/Technique)