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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Tools and techniques of the Plan Quality Process
Process Quality
Costs of conformance (prevention costs)
Deming's 14 activities for implementing quality
2. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Crosby's 4 absolutes of quality
Costs of conformance (prevention costs)
Scatter Diagrams (Tool/Technique)
3. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Perform Quality Control (Process)
Fitness-for-use
Project Quality Management (Knowledge Area)
Producer's Risk
4. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Pareto Chart (Tool)
Control Charts (Tool)
Cycle
W. Edwards Deming
5. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Fitness for Use
Project Quality
External Failures
Inspection (Technique)
6. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Loss functions
Inputs into the Perform Quality Control Process
Affinity Diagrams
Sampling Plan
7. Form of sampling where ether a work result conforms to quality or it does not.
Variable Sampling
A good quality management plan
Outputs of the Perform Quality Control Process
Attribute Sampling
8. Pattern in control chart in which there is a repeating pattern of points.
Process improvement
Cycle
Control Charts (Tool)
Tools and techniques of the Perform Quality Control Process
9. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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10. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Plan Quality (Process)
A good quality management plan
Three well-known process improvement models
11. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Specification
Planning Processes (Process Group)
Fitness-for-use
Perform Quality Control (Process)
12. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Specification Limits
Non-proprietary approaches to quality
Perform Quality Control (Process)
Attribute Sampling
13. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Inputs into the Perform Quality Control Process
Cost of Quality (COQ)
Variable
14. Anything measured. (Sampling Definition)
Plan-Do-Check-Act
Costs of conformance (prevention costs)
Variable
Crosby's 4 absolutes of quality
15. The measured value is very close to the true value.
Deming's 14 activities for implementing quality
Accuracy
Variable Sampling
Benchmarking (Tool/Technique)
16. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Plan Quality (Process)
Outputs of the Perform Quality Assurance Process
Customer Satisfaction
Consumer's Risk
17. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Limit Huggers
Outputs of the Perform Quality Control Process
Attribute Sampling
Cost of Quality (COQ)
18. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Inputs into the Perform Quality Control Process
Non-proprietary approaches to quality
Plan Quality (Process)
Specification Limits
19. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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20. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Outputs of the Perform Quality Control Process
Outputs of the Perform Quality Assurance Process
Control Charts (Tool)
Customer Satisfaction
21. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Deming's 14 activities for implementing quality
Flowcharting (Technique)
Run Charts (Tool/Technique)
Trend
22. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Cycle
Precision
Product Quality
Cost-Benefit Analysis (Tool/Technique)
23. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Tools and techniques of the Plan Quality Process
Variable
Limit Huggers
24. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Inputs into the Plan Quality Process
Costs of conformance (prevention costs)
25. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Histograms (Tool/Technique)
Loss functions
Project Quality Management (Knowledge Area)
Precision
26. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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27. Project management plan - Quality metrics - Work performance information - Quality control measurements
Cycle
Quality Objective
Inputs into the Perform Quality Assurance Process
Sampling Plan
28. An approach to improving quality: - Plan - Improve - Control
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29. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Variable Sampling
Outputs of the Plan Quality Process
Benchmarking (Tool/Technique)
Inputs into the Plan Quality Process
30. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Inputs into the Plan Quality Process
Outputs of the Perform Quality Control Process
Fitness for Use
Plan Quality (Process)
31. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Seven primary strategies for TQM as defined by Kerzner
Quality Metrics (Output/Input)
Loss functions
Accuracy
32. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Accuracy
Attribute
W. Edwards Deming
Precision
33. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Three well-known process improvement models
Rule of Seven
Attribute Sampling
Run Charts (Tool/Technique)
34. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Specification
Quality Metrics (Output/Input)
Nominal Group Techniques
Cost-Benefit Analysis (Tool/Technique)
35. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Trend
Scatter Diagrams (Tool/Technique)
Juran's trilogy
W. Edwards Deming
36. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Inputs into the Perform Quality Control Process
Outputs of the Perform Quality Assurance Process
Inputs into the Plan Quality Process
Affinity Diagrams
37. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Crosby's 4 absolutes of quality
Statistical Sampling (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Fitness-for-use
38. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Quality Metrics (Output/Input)
Statistical Sampling (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Tools and techniques of the Plan Quality Process
39. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Rule of Seven
Plan-Do-Check-Act
Force Field Analysis
Seven primary strategies for TQM as defined by Kerzner
40. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Quality Objective
Inputs into the Perform Quality Assurance Process
Outputs of the Perform Quality Control Process
Just-In-Time (JIT)
41. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Fitness for Use
Consumer's Risk
Cost of Quality (COQ)
42. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Flowcharting (Technique)
Variable Sampling
43. Pattern in control chart in which a run of points is close to the control limits.
Rule of Seven
Attribute
Continuous Improvement Process (CIP) or Kaizan
Limit Huggers
44. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Total Quality Management (TQM)
Affinity Diagrams
Quality Management Plan (Output/Input)
Fitness-for-use
45. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Grade
Warranties
Total Quality Management (TQM)
Precision
46. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Perform Quality Assurance
Fitness for Use
Juran's trilogy
Outputs of the Perform Quality Assurance Process
47. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Just-In-Time (JIT)
Planning Processes (Process Group)
Quality Control Measurements (Output/Input)
Total Quality Management (TQM)
48. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Costs of conformance (prevention costs)
Tools and techniques of the Perform Quality Assurance Process
Internal Failures
Specification
49. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Customer Satisfaction
Benchmarking (Tool/Technique)
W. Edwards Deming
50. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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