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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Outputs of the Perform Quality Assurance Process
External Failures
Sampling Plan
2. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Customer Satisfaction
Quality Objective
Internal Failures
Trend
3. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Crosby's 4 absolutes of quality
Conformance to Requirements
Sampling Plan
Six Sigma
4. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Quality Policy
Inputs into the Plan Quality Process
Variable Sampling
5. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Producer's Risk
Six Sigma
Specification
A good quality management plan
6. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Continuous Improvement Process (CIP) or Kaizan
Outputs of the Perform Quality Assurance Process
Inputs into the Perform Quality Control Process
Deming's 14 activities for implementing quality
7. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Loss functions
Outputs of the Plan Quality Process
Pareto Chart (Tool)
Attribute Sampling
8. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Run Charts (Tool/Technique)
Consumer's Risk
Warranties
Perform Quality Control (Process)
9. Form of sampling where ether a work result conforms to quality or it does not.
Run
Lean Six Sigma
Cost of Quality (COQ)
Attribute Sampling
10. Must include sample size and the acceptance criteria. (Sampling Definition)
Process Improvement Plan
Conformance to Requirements
Sampling Plan
Costs on nonconformance (internal or external failures)
11. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Customer Satisfaction
Producer's Risk
Proprietary Quality Management Methodologies (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
12. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Conformance to Requirements
Quality Policy
Run
Scatter Diagrams (Tool/Technique)
13. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Proprietary Quality Management Methodologies (Tool/Technique)
Lean Six Sigma
Attribute
Process Improvement Plan
14. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Proprietary Quality Management Methodologies (Tool/Technique)
Crosby's 4 absolutes of quality
Perform Quality Control (Process)
Fitness for Use
15. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
W. Edwards Deming
Process Quality
Inspection (Technique)
Plan Quality (Process)
16. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Six Sigma
Inspection (Technique)
Control Charts (Tool)
17. Diagrams of the forces for and against change. (Additional quality planning tool)
Force Field Analysis
Lean Six Sigma
External Failures
Tools and techniques of the Perform Quality Assurance Process
18. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Precision
Cost-Benefit Analysis (Tool/Technique)
Attribute
Design of Experiments (Tool/Technique)
19. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Attribute Sampling
Variable
Quality Objective
Control Limits
20. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Scatter Diagrams (Tool/Technique)
Crosby's 4 absolutes of quality
Product Quality
21. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
External Failures
Costs of conformance (prevention costs)
Inputs into the Perform Quality Control Process
22. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Outputs of the Perform Quality Control Process
Producer's Risk
Tools and techniques of the Perform Quality Assurance Process
23. Pattern in control chart in which there is a repeating pattern of points.
Costs on nonconformance (internal or external failures)
Inputs into the Perform Quality Assurance Process
Cycle
Seven primary strategies for TQM as defined by Kerzner
24. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Cycle
Quality
Benchmarking (Tool/Technique)
Sampling Plan
25. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Inspection (Technique)
Inputs into the Perform Quality Assurance Process
Nominal Group Techniques
W. Edwards Deming
26. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Inputs into the Perform Quality Assurance Process
Costs of conformance (prevention costs)
Crosby's 4 absolutes of quality
Cost-Benefit Analysis (Tool/Technique)
27. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Precision
Juran's trilogy
Non-proprietary approaches to quality
28. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Juran's trilogy
Inspection (Technique)
Quality Policy
Three well-known process improvement models
29. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Process improvement
Plan-Do-Check-Act
Sampling Plan
Loss functions
30. Anything measured. (Sampling Definition)
Benchmarking (Tool/Technique)
Variable
Warranties
Seven primary strategies for TQM as defined by Kerzner
31. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Affinity Diagrams
Cause and Effect Diagram (Tool/Technique)
Quality Audit (Tool/Technique)
32. Project management plan - Quality metrics - Work performance information - Quality control measurements
Accuracy
Specification Limits
A good quality management plan
Inputs into the Perform Quality Assurance Process
33. The change of accepting a bad lot after purchase.(Sampling Definition)
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34. Pattern in control chart in which a run of points is close to the control limits.
Customer Satisfaction
Run Charts (Tool/Technique)
Product Quality
Limit Huggers
35. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Attribute
Benchmarking (Tool/Technique)
Trend
Control Charts (Tool)
36. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
A good quality management plan
Six Sigma
Process Quality
37. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality
Process Quality
W. Edwards Deming
Quality Control Measurements (Output/Input)
38. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Continuous Improvement Process (CIP) or Kaizan
Specification Limits
Trend
Philip Crosby's 14 steps to improving quality
39. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Cost of Quality (COQ)
Product Quality
Flowcharting (Technique)
Affinity Diagrams
40. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Plan-Do-Check-Act
A good quality management plan
Inputs into the Plan Quality Process
41. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Quality
Inspection (Technique)
Benchmarking (Tool/Technique)
Control Limits
42. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Lean Six Sigma
Variable
Design of Experiments (Tool/Technique)
Quality Control Measurements (Output/Input)
43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Specification Limits
Tools and techniques of the Perform Quality Assurance Process
Planning Processes (Process Group)
44. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Accuracy
External Failures
Outputs of the Plan Quality Process
45. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Plan-Do-Check-Act
Rule of Seven
Cost-Benefit Analysis (Tool/Technique)
Perform Quality Assurance
46. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Internal Failures
Cost-Benefit Analysis (Tool/Technique)
Lean Six Sigma
47. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Lean Six Sigma
Crosby's 4 absolutes of quality
Planning Processes (Process Group)
Tools and techniques of the Plan Quality Process
48. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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49. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Warranties
Cost of Quality (COQ)
Pareto Chart (Tool)
Proprietary Quality Management Methodologies (Tool/Technique)
50. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Flowcharting (Technique)
Planning Processes (Process Group)
Total Quality Management (TQM)
Fitness-for-use