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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An approach to improving quality: - Plan - Improve - Control
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2. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
A good quality management plan
Outputs of the Plan Quality Process
Affinity Diagrams
Run Charts (Tool/Technique)
3. Anything measured. (Sampling Definition)
Producer's Risk
A good quality management plan
Outputs of the Perform Quality Assurance Process
Variable
4. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Specification Limits
Conformance to Requirements
Cost of Quality (COQ)
Scatter Diagrams (Tool/Technique)
5. Must include sample size and the acceptance criteria. (Sampling Definition)
Costs of conformance (prevention costs)
Plan-Do-Check-Act
Quality Policy
Sampling Plan
6. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
Histograms (Tool/Technique)
Force Field Analysis
7. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Inputs into the Plan Quality Process
Run
Process Quality
Just-In-Time (JIT)
8. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Outputs of the Perform Quality Assurance Process
Tools and techniques of the Plan Quality Process
Process Quality
Tools and techniques of the Perform Quality Control Process
9. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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10. The measured value is very close to the true value.
Accuracy
Run
External Failures
Inspection (Technique)
11. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Design of Experiments (Tool/Technique)
W. Edwards Deming
Sampling Plan
Attribute Sampling
12. Pattern in control chart in which a run of points is close to the control limits.
Internal Failures
Limit Huggers
Project Quality
W. Edwards Deming
13. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Specification Limits
Total Quality Management (TQM)
Inputs into the Plan Quality Process
Juran's trilogy
14. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Juran's trilogy
Deming's 14 activities for implementing quality
Crosby's 4 absolutes of quality
15. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Run Charts (Tool/Technique)
Project Quality
Planning Processes (Process Group)
Crosby's 4 absolutes of quality
16. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Tools and techniques of the Perform Quality Control Process
Control Charts (Tool)
Product Quality
Variable Sampling
17. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Process Improvement Plan
Plan-Do-Check-Act
Inputs into the Perform Quality Assurance Process
Cost of Quality (COQ)
18. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Control Limits
Product Quality
Cause and Effect Diagram (Tool/Technique)
Quality Policy
19. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Plan-Do-Check-Act
Tools and techniques of the Perform Quality Control Process
Outputs of the Perform Quality Control Process
Quality Management Plan (Output/Input)
20. Pattern in control chart in which there is a repeating pattern of points.
Project Quality
Sampling Plan
Cycle
Plan-Do-Check-Act
21. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Process improvement
Tools and techniques of the Perform Quality Assurance Process
Cause and Effect Diagram (Tool/Technique)
Precision
22. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Histograms (Tool/Technique)
Perform Quality Assurance
Pareto Chart (Tool)
Quality Objective
23. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Deming's 14 activities for implementing quality
Producer's Risk
Seven primary strategies for TQM as defined by Kerzner
Attribute
24. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Quality Control Measurements (Output/Input)
Inputs into the Perform Quality Control Process
Process Quality
Control Limits
25. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Variable
Continuous Improvement Process (CIP) or Kaizan
Cycle
26. Quality training - Studies - Surveys - Validation and audits
Precision
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Audit (Tool/Technique)
Costs of conformance (prevention costs)
27. Form of sampling where ether a work result conforms to quality or it does not.
Statistical Sampling (Tool/Technique)
Fitness-for-use
Attribute Sampling
Just-In-Time (JIT)
28. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Plan Quality Process
Seven primary strategies for TQM as defined by Kerzner
Deming's 14 activities for implementing quality
Outputs of the Perform Quality Assurance Process
29. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Perform Quality Control (Process)
Quality
Quality Objective
30. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Juran's trilogy
Specification
Process Improvement Plan
31. Form of sampling that measures how well something conforms to quality.
Quality Policy
Process Improvement Plan
Process improvement
Variable Sampling
32. Rework - Scrap - Inventory costs - Warranty costs
Quality Metrics (Output/Input)
Inputs into the Plan Quality Process
Juran's trilogy
Costs on nonconformance (internal or external failures)
33. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Warranties
Planning Processes (Process Group)
Three well-known process improvement models
Product Quality
34. Project management plan - Quality metrics - Work performance information - Quality control measurements
Customer Satisfaction
Outputs of the Plan Quality Process
Specification
Inputs into the Perform Quality Assurance Process
35. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Cause and Effect Diagram (Tool/Technique)
Nominal Group Techniques
Perform Quality Assurance
Crosby's 4 absolutes of quality
36. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
A good quality management plan
Consumer's Risk
Cause and Effect Diagram (Tool/Technique)
37. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Quality Audit (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
Three well-known process improvement models
Cost-Benefit Analysis (Tool/Technique)
38. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Quality Metrics (Output/Input)
Plan Quality (Process)
Specification
Attribute Sampling
39. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Quality Objective
Process Improvement Plan
Lean Six Sigma
Accuracy
40. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Process improvement
Cause and Effect Diagram (Tool/Technique)
Perform Quality Control (Process)
Planning Processes (Process Group)
41. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Crosby's 4 absolutes of quality
Six Sigma
Inspection (Technique)
Run
42. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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43. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Rule of Seven
W. Edwards Deming
Control Limits
44. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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45. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Juran's trilogy
Quality Objective
Flowcharting (Technique)
46. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Tools and techniques of the Perform Quality Assurance Process
Juran's trilogy
Seven primary strategies for TQM as defined by Kerzner
Limit Huggers
47. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Benchmarking (Tool/Technique)
Lean Six Sigma
Deming's 14 activities for implementing quality
Attribute
48. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Juran's trilogy
Cost of Quality (COQ)
Quality Policy
49. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Affinity Diagrams
Fitness-for-use
Scatter Diagrams (Tool/Technique)
50. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Seven primary strategies for TQM as defined by Kerzner
Statistical Sampling (Tool/Technique)
Fitness for Use
Quality Management Plan (Output/Input)