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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Inputs into the Perform Quality Assurance Process
Crosby's 4 absolutes of quality
Specification Limits
Proprietary Quality Management Methodologies (Tool/Technique)
2. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Project Quality Management (Knowledge Area)
Attribute
External Failures
Loss functions
3. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Variable
Attribute Sampling
Inputs into the Plan Quality Process
Customer Satisfaction
4. Form of sampling that measures how well something conforms to quality.
Variable Sampling
Attribute
Perform Quality Control (Process)
Pareto Chart (Tool)
5. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Tools and techniques of the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
Inputs into the Perform Quality Assurance Process
6. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Attribute Sampling
Inspection (Technique)
Flowcharting (Technique)
Variable Sampling
7. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Specification Limits
Crosby's 4 absolutes of quality
8. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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9. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Loss functions
Outputs of the Perform Quality Control Process
Outputs of the Plan Quality Process
Total Quality Management (TQM)
10. Form of sampling where ether a work result conforms to quality or it does not.
Six Sigma
Quality Objective
Attribute Sampling
Inputs into the Perform Quality Control Process
11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Deming's 14 activities for implementing quality
Pareto Chart (Tool)
Scatter Diagrams (Tool/Technique)
Attribute Sampling
12. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Control Limits
Tools and techniques of the Plan Quality Process
Pareto Chart (Tool)
W. Edwards Deming
13. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Three well-known process improvement models
Variable
Outputs of the Plan Quality Process
A good quality management plan
14. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Inspection (Technique)
Perform Quality Control (Process)
Tools and techniques of the Plan Quality Process
Project Quality
15. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Juran's trilogy
A good quality management plan
Project Quality Management (Knowledge Area)
16. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Plan-Do-Check-Act
Crosby's 4 absolutes of quality
Cause and Effect Diagram (Tool/Technique)
Internal Failures
17. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
W. Edwards Deming
Control Charts (Tool)
Quality Objective
18. The measured value is very close to the true value.
Process Improvement Plan
Accuracy
Cost of Quality (COQ)
Cycle
19. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Philip Crosby's 14 steps to improving quality
Non-proprietary approaches to quality
Seven primary strategies for TQM as defined by Kerzner
Quality Policy
20. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Customer Satisfaction
Flowcharting (Technique)
Tools and techniques of the Perform Quality Assurance Process
21. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Policy
Quality Control Measurements (Output/Input)
Fitness for Use
Flowcharting (Technique)
22. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Specification Limits
Lean Six Sigma
Internal Failures
Project Quality Management (Knowledge Area)
23. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Inputs into the Perform Quality Assurance Process
Conformance to Requirements
Quality Policy
Nominal Group Techniques
24. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Outputs of the Perform Quality Assurance Process
Planning Processes (Process Group)
W. Edwards Deming
25. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Run
Quality Audit (Tool/Technique)
Inspection (Technique)
Quality Metrics (Output/Input)
26. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
A good quality management plan
Project Quality
Benchmarking (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
27. Project management plan - Quality metrics - Work performance information - Quality control measurements
Cost of Quality (COQ)
Quality Control Measurements (Output/Input)
Inputs into the Plan Quality Process
Inputs into the Perform Quality Assurance Process
28. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Continuous Improvement Process (CIP) or Kaizan
Consumer's Risk
Proprietary Quality Management Methodologies (Tool/Technique)
Affinity Diagrams
29. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Inputs into the Perform Quality Assurance Process
Variable Sampling
Statistical Sampling (Tool/Technique)
Plan Quality (Process)
30. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Cycle
Just-In-Time (JIT)
Control Charts (Tool)
Process Improvement Plan
31. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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32. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Project Quality Management (Knowledge Area)
Quality Control Measurements (Output/Input)
Fitness-for-use
Deming's 14 activities for implementing quality
33. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Statistical Sampling (Tool/Technique)
Internal Failures
Rule of Seven
Product Quality
34. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Flowcharting (Technique)
Limit Huggers
Process improvement
35. Anything measured. (Sampling Definition)
Control Charts (Tool)
Warranties
Specification
Variable
36. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Accuracy
Tools and techniques of the Plan Quality Process
Affinity Diagrams
37. The change of accepting a bad lot after purchase.(Sampling Definition)
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38. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Control Charts (Tool)
Scatter Diagrams (Tool/Technique)
Specification
39. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Force Field Analysis
Variable Sampling
Juran's trilogy
Outputs of the Perform Quality Control Process
40. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Process Quality
Inspection (Technique)
Scatter Diagrams (Tool/Technique)
Trend
41. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Total Quality Management (TQM)
Run
Tools and techniques of the Perform Quality Control Process
Internal Failures
42. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
Run Charts (Tool/Technique)
Process Quality
43. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Perform Quality Assurance
Quality Policy
Product Quality
Cost of Quality (COQ)
44. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Benchmarking (Tool/Technique)
Histograms (Tool/Technique)
Statistical Sampling (Tool/Technique)
Specification
45. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Outputs of the Plan Quality Process
Outputs of the Perform Quality Assurance Process
Product Quality
Attribute Sampling
46. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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47. Quality training - Studies - Surveys - Validation and audits
Tools and techniques of the Perform Quality Control Process
Costs of conformance (prevention costs)
Histograms (Tool/Technique)
Cost of Quality (COQ)
48. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Run
Tools and techniques of the Perform Quality Assurance Process
Run Charts (Tool/Technique)
49. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Perform Quality Control (Process)
Cost of Quality (COQ)
Plan-Do-Check-Act
Proprietary Quality Management Methodologies (Tool/Technique)
50. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Planning Processes (Process Group)
Quality Audit (Tool/Technique)
Plan Quality (Process)