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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Form of sampling where ether a work result conforms to quality or it does not.
Benchmarking (Tool/Technique)
Accuracy
Attribute Sampling
Six Sigma
2. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Cycle
Sampling Plan
Project Quality
3. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Nominal Group Techniques
Cause and Effect Diagram (Tool/Technique)
Control Limits
External Failures
4. An approach to improving quality: - Plan - Improve - Control
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5. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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6. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Outputs of the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Pareto Chart (Tool)
Fitness for Use
7. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Juran's trilogy
Deming's 14 activities for implementing quality
Affinity Diagrams
Quality Metrics (Output/Input)
8. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Crosby's 4 absolutes of quality
Quality Control Measurements (Output/Input)
Internal Failures
Warranties
9. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Philip Crosby's 14 steps to improving quality
Seven primary strategies for TQM as defined by Kerzner
Internal Failures
Trend
10. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Policy
Attribute Sampling
Quality Metrics (Output/Input)
Consumer's Risk
11. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Policy
Variable Sampling
Quality Control Measurements (Output/Input)
Scatter Diagrams (Tool/Technique)
12. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Variable
Sampling Plan
Flowcharting (Technique)
Continuous Improvement Process (CIP) or Kaizan
13. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Rule of Seven
Limit Huggers
Cause and Effect Diagram (Tool/Technique)
14. Must include sample size and the acceptance criteria. (Sampling Definition)
Process Improvement Plan
Sampling Plan
Seven primary strategies for TQM as defined by Kerzner
Fitness for Use
15. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Limit Huggers
Rule of Seven
Precision
Attribute
16. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Product Quality
Outputs of the Plan Quality Process
Grade
Force Field Analysis
17. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
External Failures
Variable Sampling
Inputs into the Plan Quality Process
18. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Accuracy
External Failures
Grade
Just-In-Time (JIT)
19. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Run Charts (Tool/Technique)
Process Improvement Plan
Internal Failures
20. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Quality Control Measurements (Output/Input)
Design of Experiments (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
Quality Management Plan (Output/Input)
21. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Planning Processes (Process Group)
Tools and techniques of the Perform Quality Control Process
Project Quality Management (Knowledge Area)
Sampling Plan
22. A continuous strategy based on ongoing incremental betterment within an organization.
Planning Processes (Process Group)
Loss functions
Process improvement
Trend
23. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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24. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Plan Quality (Process)
Inputs into the Perform Quality Control Process
Specification
25. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Quality Control Measurements (Output/Input)
Warranties
Grade
Three well-known process improvement models
26. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Attribute Sampling
Juran's trilogy
Outputs of the Perform Quality Control Process
Proprietary Quality Management Methodologies (Tool/Technique)
27. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Costs of conformance (prevention costs)
Deming's 14 activities for implementing quality
Histograms (Tool/Technique)
Process improvement
28. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Run
Run Charts (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Fitness-for-use
29. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
External Failures
Flowcharting (Technique)
Inputs into the Perform Quality Control Process
Plan-Do-Check-Act
30. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Outputs of the Perform Quality Assurance Process
Inspection (Technique)
Six Sigma
Control Charts (Tool)
31. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Trend
Product Quality
Sampling Plan
Quality Management Plan (Output/Input)
32. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Quality Objective
Process improvement
Continuous Improvement Process (CIP) or Kaizan
33. Pattern in control chart in which a run of points is close to the control limits.
Outputs of the Plan Quality Process
Limit Huggers
Product Quality
Flowcharting (Technique)
34. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Nominal Group Techniques
Flowcharting (Technique)
Quality
35. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Inspection (Technique)
Accuracy
Quality Control Measurements (Output/Input)
36. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Philip Crosby's 14 steps to improving quality
Perform Quality Control (Process)
Precision
Limit Huggers
37. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Customer Satisfaction
Design of Experiments (Tool/Technique)
Just-In-Time (JIT)
Fitness for Use
38. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Cost-Benefit Analysis (Tool/Technique)
Internal Failures
Process Quality
Warranties
39. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Scatter Diagrams (Tool/Technique)
Project Quality Management (Knowledge Area)
Specification Limits
Trend
40. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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41. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Attribute Sampling
Internal Failures
Conformance to Requirements
Consumer's Risk
42. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Nominal Group Techniques
Grade
Conformance to Requirements
Histograms (Tool/Technique)
43. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Fitness-for-use
Continuous Improvement Process (CIP) or Kaizan
Grade
Perform Quality Control (Process)
44. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Perform Quality Assurance Process
Philip Crosby's 14 steps to improving quality
Six Sigma
45. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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46. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Perform Quality Assurance
Three well-known process improvement models
Outputs of the Perform Quality Assurance Process
47. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Inspection (Technique)
Quality Metrics (Output/Input)
Total Quality Management (TQM)
48. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Cycle
Variable
Proprietary Quality Management Methodologies (Tool/Technique)
49. Quality training - Studies - Surveys - Validation and audits
Producer's Risk
Costs of conformance (prevention costs)
Scatter Diagrams (Tool/Technique)
Quality Objective
50. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Statistical Sampling (Tool/Technique)
Nominal Group Techniques
Specification
Perform Quality Assurance