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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Limit Huggers
Tools and techniques of the Plan Quality Process
Trend
Run
2. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Planning Processes (Process Group)
Continuous Improvement Process (CIP) or Kaizan
Trend
3. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Variable
Affinity Diagrams
Quality Audit (Tool/Technique)
Quality Policy
4. Anything measured. (Sampling Definition)
Proprietary Quality Management Methodologies (Tool/Technique)
Variable
Three well-known process improvement models
Cycle
5. Diagrams of the forces for and against change. (Additional quality planning tool)
Force Field Analysis
Run
Sampling Plan
Philip Crosby's 14 steps to improving quality
6. Pattern in control chart in which there is a repeating pattern of points.
External Failures
Cycle
Philip Crosby's 14 steps to improving quality
Precision
7. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Accuracy
Customer Satisfaction
Loss functions
Run Charts (Tool/Technique)
8. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Juran's trilogy
Project Quality Management (Knowledge Area)
Inputs into the Plan Quality Process
Quality Objective
9. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Sampling Plan
Quality Control Measurements (Output/Input)
Plan-Do-Check-Act
Outputs of the Perform Quality Assurance Process
10. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Lean Six Sigma
Costs of conformance (prevention costs)
Continuous Improvement Process (CIP) or Kaizan
Control Charts (Tool)
11. Form of sampling that measures how well something conforms to quality.
Specification Limits
Crosby's 4 absolutes of quality
Variable Sampling
Affinity Diagrams
12. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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13. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Fitness-for-use
Specification
Tools and techniques of the Perform Quality Control Process
Control Limits
14. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Project Quality Management (Knowledge Area)
Inputs into the Perform Quality Control Process
Project Quality
15. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Project Quality
Cost of Quality (COQ)
Quality Metrics (Output/Input)
Costs on nonconformance (internal or external failures)
16. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Accuracy
Outputs of the Plan Quality Process
Variable
17. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Fitness-for-use
Lean Six Sigma
Nominal Group Techniques
Rule of Seven
18. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Run
Planning Processes (Process Group)
Loss functions
Cause and Effect Diagram (Tool/Technique)
19. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Lean Six Sigma
Fitness-for-use
Scatter Diagrams (Tool/Technique)
Quality Objective
20. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Design of Experiments (Tool/Technique)
Nominal Group Techniques
Just-In-Time (JIT)
Scatter Diagrams (Tool/Technique)
21. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Quality Audit (Tool/Technique)
Fitness-for-use
Run
Tools and techniques of the Perform Quality Control Process
22. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Inputs into the Plan Quality Process
Process Quality
Affinity Diagrams
Internal Failures
23. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Product Quality
Consumer's Risk
Continuous Improvement Process (CIP) or Kaizan
Accuracy
24. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Grade
Process Improvement Plan
Six Sigma
Conformance to Requirements
25. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Control Charts (Tool)
Crosby's 4 absolutes of quality
Attribute
Plan-Do-Check-Act
26. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Juran's trilogy
Three well-known process improvement models
Pareto Chart (Tool)
Statistical Sampling (Tool/Technique)
27. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Quality Management Plan (Output/Input)
Crosby's 4 absolutes of quality
Planning Processes (Process Group)
28. Form of sampling where ether a work result conforms to quality or it does not.
Grade
Attribute Sampling
Sampling Plan
Juran's trilogy
29. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Outputs of the Perform Quality Assurance Process
Fitness for Use
Run
Cost-Benefit Analysis (Tool/Technique)
30. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Quality Control Measurements (Output/Input)
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner
31. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Fitness-for-use
Non-proprietary approaches to quality
Cost of Quality (COQ)
Planning Processes (Process Group)
32. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Inputs into the Perform Quality Assurance Process
Specification Limits
Scatter Diagrams (Tool/Technique)
Variable
33. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
A good quality management plan
Juran's trilogy
Quality Management Plan (Output/Input)
34. The change of accepting a bad lot after purchase.(Sampling Definition)
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35. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Seven primary strategies for TQM as defined by Kerzner
Cycle
Inputs into the Plan Quality Process
Planning Processes (Process Group)
36. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Variable Sampling
Process Quality
Nominal Group Techniques
Seven primary strategies for TQM as defined by Kerzner
37. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Quality Objective
Total Quality Management (TQM)
Three well-known process improvement models
Tools and techniques of the Plan Quality Process
38. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Cycle
Run Charts (Tool/Technique)
Grade
Variable
39. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Specification
Three well-known process improvement models
Force Field Analysis
40. The measured value is very close to the true value.
Internal Failures
A good quality management plan
Perform Quality Assurance
Accuracy
41. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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42. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Cost of Quality (COQ)
Inspection (Technique)
Customer Satisfaction
Specification Limits
43. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Process Quality
Attribute
Quality Control Measurements (Output/Input)
44. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Lean Six Sigma
Plan Quality (Process)
Three well-known process improvement models
45. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Juran's trilogy
Costs of conformance (prevention costs)
Fitness for Use
46. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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47. An approach to improving quality: - Plan - Improve - Control
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48. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Run Charts (Tool/Technique)
Perform Quality Assurance
Deming's 14 activities for implementing quality
Accuracy
49. Rework - Scrap - Inventory costs - Warranty costs
Perform Quality Assurance
Costs on nonconformance (internal or external failures)
Run
Quality Metrics (Output/Input)
50. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Perform Quality Control (Process)
Just-In-Time (JIT)
Inputs into the Plan Quality Process
Process Quality