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Test your basic knowledge |
PMP Quality Management
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Subjects
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certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Warranties
Design of Experiments (Tool/Technique)
Planning Processes (Process Group)
Quality Objective
2. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Attribute
Loss functions
Quality Management Plan (Output/Input)
Run Charts (Tool/Technique)
3. Project management plan - Quality metrics - Work performance information - Quality control measurements
Trend
Inputs into the Perform Quality Assurance Process
Affinity Diagrams
Cause and Effect Diagram (Tool/Technique)
4. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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5. Must include sample size and the acceptance criteria. (Sampling Definition)
Project Quality Management (Knowledge Area)
Perform Quality Assurance
Three well-known process improvement models
Sampling Plan
6. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Inputs into the Perform Quality Control Process
Crosby's 4 absolutes of quality
Nominal Group Techniques
7. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Plan Quality (Process)
Grade
Statistical Sampling (Tool/Technique)
Precision
8. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Cost of Quality (COQ)
W. Edwards Deming
Conformance to Requirements
Specification
9. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Planning Processes (Process Group)
Costs on nonconformance (internal or external failures)
Grade
10. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Statistical Sampling (Tool/Technique)
Control Limits
Quality Audit (Tool/Technique)
Customer Satisfaction
11. Form of sampling that measures how well something conforms to quality.
Cost-Benefit Analysis (Tool/Technique)
Variable Sampling
Tools and techniques of the Plan Quality Process
Scatter Diagrams (Tool/Technique)
12. A continuous strategy based on ongoing incremental betterment within an organization.
Histograms (Tool/Technique)
Process improvement
Seven primary strategies for TQM as defined by Kerzner
Fitness-for-use
13. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
Inputs into the Perform Quality Control Process
Quality Metrics (Output/Input)
14. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Seven primary strategies for TQM as defined by Kerzner
Juran's trilogy
A good quality management plan
Inputs into the Perform Quality Assurance Process
15. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Trend
Deming's 14 activities for implementing quality
Affinity Diagrams
Attribute
16. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Seven primary strategies for TQM as defined by Kerzner
Benchmarking (Tool/Technique)
Quality Control Measurements (Output/Input)
17. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Pareto Chart (Tool)
Benchmarking (Tool/Technique)
Affinity Diagrams
18. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Sampling Plan
Tools and techniques of the Perform Quality Assurance Process
Nominal Group Techniques
19. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Cost of Quality (COQ)
Force Field Analysis
Statistical Sampling (Tool/Technique)
Process Improvement Plan
20. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Plan Quality (Process)
Project Quality Management (Knowledge Area)
External Failures
Force Field Analysis
21. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Quality Audit (Tool/Technique)
Control Charts (Tool)
Warranties
Variable Sampling
22. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Specification Limits
Quality Audit (Tool/Technique)
Variable Sampling
Outputs of the Plan Quality Process
23. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Quality Metrics (Output/Input)
Plan-Do-Check-Act
Inspection (Technique)
24. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Force Field Analysis
Accuracy
Attribute
25. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Histograms (Tool/Technique)
Precision
Quality Objective
Control Charts (Tool)
26. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Cost-Benefit Analysis (Tool/Technique)
Internal Failures
Precision
Inspection (Technique)
27. Form of sampling where ether a work result conforms to quality or it does not.
Cost of Quality (COQ)
Crosby's 4 absolutes of quality
Cause and Effect Diagram (Tool/Technique)
Attribute Sampling
28. Diagrams of the forces for and against change. (Additional quality planning tool)
Process Quality
Force Field Analysis
Quality
Perform Quality Assurance
29. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Variable
Tools and techniques of the Plan Quality Process
Perform Quality Assurance
30. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Planning Processes (Process Group)
Project Quality
Conformance to Requirements
Three well-known process improvement models
31. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Process improvement
Flowcharting (Technique)
Continuous Improvement Process (CIP) or Kaizan
Plan Quality (Process)
32. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Design of Experiments (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
Quality Metrics (Output/Input)
Plan-Do-Check-Act
33. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Rule of Seven
Fitness for Use
Variable
Specification
34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Just-In-Time (JIT)
Quality Control Measurements (Output/Input)
W. Edwards Deming
Outputs of the Perform Quality Control Process
35. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Perform Quality Control (Process)
Quality Objective
Philip Crosby's 14 steps to improving quality
Pareto Chart (Tool)
36. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Specification
Planning Processes (Process Group)
Inputs into the Perform Quality Control Process
37. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process improvement
Loss functions
Process Quality
Proprietary Quality Management Methodologies (Tool/Technique)
38. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Attribute Sampling
Outputs of the Perform Quality Assurance Process
Perform Quality Control (Process)
Seven primary strategies for TQM as defined by Kerzner
39. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Precision
Lean Six Sigma
Variable
Quality
40. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Quality Management Plan (Output/Input)
Lean Six Sigma
Process Quality
Seven primary strategies for TQM as defined by Kerzner
41. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Seven primary strategies for TQM as defined by Kerzner
Warranties
Process Improvement Plan
42. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Process Quality
Fitness for Use
Proprietary Quality Management Methodologies (Tool/Technique)
Outputs of the Perform Quality Assurance Process
43. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Rule of Seven
Limit Huggers
Pareto Chart (Tool)
Total Quality Management (TQM)
44. Rework - Scrap - Inventory costs - Warranty costs
Project Quality Management (Knowledge Area)
A good quality management plan
Costs on nonconformance (internal or external failures)
Trend
45. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Perform Quality Control (Process)
Quality Audit (Tool/Technique)
Six Sigma
46. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Seven primary strategies for TQM as defined by Kerzner
Costs on nonconformance (internal or external failures)
Loss functions
47. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Warranties
Pareto Chart (Tool)
Benchmarking (Tool/Technique)
Rule of Seven
48. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner
Juran's trilogy
Fitness for Use
49. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Run Charts (Tool/Technique)
Specification Limits
Quality Objective
Grade
50. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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