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PMP Quality Management
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Subjects
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certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Process improvement
Customer Satisfaction
Variable
2. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Nominal Group Techniques
Cause and Effect Diagram (Tool/Technique)
Process Quality
Inspection (Technique)
3. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Tools and techniques of the Perform Quality Control Process
Customer Satisfaction
Trend
Cost of Quality (COQ)
4. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Sampling Plan
Outputs of the Perform Quality Assurance Process
Benchmarking (Tool/Technique)
Non-proprietary approaches to quality
5. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Three well-known process improvement models
Lean Six Sigma
Specification
Process Quality
6. An approach to improving quality: - Plan - Improve - Control
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7. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Cause and Effect Diagram (Tool/Technique)
Lean Six Sigma
Warranties
Continuous Improvement Process (CIP) or Kaizan
8. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
W. Edwards Deming
Proprietary Quality Management Methodologies (Tool/Technique)
Run Charts (Tool/Technique)
9. Must include sample size and the acceptance criteria. (Sampling Definition)
Six Sigma
Sampling Plan
Quality Policy
Quality Objective
10. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Fitness for Use
Specification
Design of Experiments (Tool/Technique)
Control Charts (Tool)
11. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Perform Quality Control (Process)
Crosby's 4 absolutes of quality
Fitness for Use
Plan-Do-Check-Act
12. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Force Field Analysis
Three well-known process improvement models
Quality
Outputs of the Perform Quality Assurance Process
13. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Producer's Risk
Consumer's Risk
Conformance to Requirements
Outputs of the Perform Quality Assurance Process
14. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Inspection (Technique)
Nominal Group Techniques
Quality Policy
15. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Cycle
Six Sigma
Specification
Warranties
16. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Variable
Costs of conformance (prevention costs)
Histograms (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
17. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Outputs of the Perform Quality Control Process
Inputs into the Perform Quality Assurance Process
Just-In-Time (JIT)
Quality Control Measurements (Output/Input)
18. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Histograms (Tool/Technique)
Quality Management Plan (Output/Input)
Attribute
Statistical Sampling (Tool/Technique)
19. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Trend
Rule of Seven
Plan-Do-Check-Act
20. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Control Measurements (Output/Input)
Crosby's 4 absolutes of quality
Quality Metrics (Output/Input)
Specification
21. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Attribute Sampling
Philip Crosby's 14 steps to improving quality
Design of Experiments (Tool/Technique)
22. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Trend
Quality Management Plan (Output/Input)
Six Sigma
23. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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24. The change of accepting a bad lot after purchase.(Sampling Definition)
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25. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Outputs of the Perform Quality Control Process
Affinity Diagrams
Internal Failures
Quality Audit (Tool/Technique)
26. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Process improvement
Cost-Benefit Analysis (Tool/Technique)
Consumer's Risk
Run Charts (Tool/Technique)
27. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Rule of Seven
Quality Audit (Tool/Technique)
Outputs of the Perform Quality Control Process
Force Field Analysis
28. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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29. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Histograms (Tool/Technique)
Force Field Analysis
Limit Huggers
Grade
30. Rework - Scrap - Inventory costs - Warranty costs
Nominal Group Techniques
Control Charts (Tool)
Costs on nonconformance (internal or external failures)
Crosby's 4 absolutes of quality
31. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Planning Processes (Process Group)
Seven primary strategies for TQM as defined by Kerzner
Limit Huggers
Histograms (Tool/Technique)
32. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Lean Six Sigma
Perform Quality Assurance
Accuracy
Loss functions
33. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Product Quality
Limit Huggers
Process Improvement Plan
Scatter Diagrams (Tool/Technique)
34. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Attribute
Quality Management Plan (Output/Input)
Grade
Flowcharting (Technique)
35. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Juran's trilogy
Statistical Sampling (Tool/Technique)
Rule of Seven
Histograms (Tool/Technique)
36. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Control Limits
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
Quality Objective
37. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Process Quality
Conformance to Requirements
Run Charts (Tool/Technique)
Specification Limits
38. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Product Quality
Inputs into the Perform Quality Assurance Process
Fitness for Use
Non-proprietary approaches to quality
39. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Plan Quality (Process)
Quality Metrics (Output/Input)
Internal Failures
40. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Rule of Seven
External Failures
Outputs of the Perform Quality Control Process
41. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Proprietary Quality Management Methodologies (Tool/Technique)
Plan-Do-Check-Act
Quality Objective
Variable
42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Non-proprietary approaches to quality
Project Quality
Specification
Continuous Improvement Process (CIP) or Kaizan
43. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
External Failures
Specification
Variable Sampling
44. A continuous strategy based on ongoing incremental betterment within an organization.
Total Quality Management (TQM)
Perform Quality Control (Process)
Crosby's 4 absolutes of quality
Process improvement
45. Form of sampling that measures how well something conforms to quality.
External Failures
Quality Objective
Variable Sampling
Customer Satisfaction
46. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Pareto Chart (Tool)
Inputs into the Plan Quality Process
Consumer's Risk
47. Pattern in control chart in which a run of points is close to the control limits.
Outputs of the Perform Quality Control Process
Specification
Tools and techniques of the Perform Quality Assurance Process
Limit Huggers
48. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Specification Limits
Warranties
Control Limits
Flowcharting (Technique)
49. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Conformance to Requirements
Perform Quality Control (Process)
Inspection (Technique)
Quality
50. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Non-proprietary approaches to quality
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Policy
Scatter Diagrams (Tool/Technique)
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