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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






2. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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3. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






4. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






5. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






6. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






7. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






8. Pattern in control chart in which a run of points is close to the control limits.






9. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






10. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






11. Must include sample size and the acceptance criteria. (Sampling Definition)






12. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






13. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






14. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






15. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






16. Pattern in control chart in which there is a repeating pattern of points.






17. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






18. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






19. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






20. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






21. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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22. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






23. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






24. Rework - Scrap - Inventory costs - Warranty costs






25. A continuous strategy based on ongoing incremental betterment within an organization.






26. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






27. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






28. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






29. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






30. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






31. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






32. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






33. The measured value is very close to the true value.






34. Project management plan - Quality metrics - Work performance information - Quality control measurements






35. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






36. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






37. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






38. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






39. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






40. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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41. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






42. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






43. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






44. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






45. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






46. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






47. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






48. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






49. Anything measured. (Sampling Definition)






50. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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