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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






2. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






3. Pattern in control chart in which there is a repeating pattern of points.






4. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






5. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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6. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






7. Is about making sure that the product you build has the best design possible to fit the customer's needs.






8. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






9. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






10. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






11. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






12. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






13. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






14. Looking at how much your quality activities will cost versus how much you will gain from doing them.






15. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






16. Pattern in control chart in which a run of points is close to the control limits.






17. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






18. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






19. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






20. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






21. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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22. Must include sample size and the acceptance criteria. (Sampling Definition)






23. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






24. Rework - Scrap - Inventory costs - Warranty costs






25. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






26. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






27. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






28. Quality training - Studies - Surveys - Validation and audits






29. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






30. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






31. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






32. Form of sampling where ether a work result conforms to quality or it does not.






33. An approach to improving quality: - Plan - Improve - Control

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34. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






35. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






36. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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37. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






38. The measured value is very close to the true value.






39. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






40. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






41. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






42. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






43. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






44. The change of accepting a bad lot after purchase.(Sampling Definition)

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45. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






46. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






47. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






48. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






49. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






50. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and