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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






2. Diagrams of the forces for and against change. (Additional quality planning tool)






3. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






4. Must include sample size and the acceptance criteria. (Sampling Definition)






5. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






6. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






7. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






8. Anything measured. (Sampling Definition)






9. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






10. Is about making sure that the product you build has the best design possible to fit the customer's needs.






11. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






12. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






13. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






14. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






15. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






16. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






17. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






18. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






19. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






20. Form of sampling that measures how well something conforms to quality.






21. The change of accepting a bad lot after purchase.(Sampling Definition)

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22. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






23. An approach to improving quality: - Plan - Improve - Control

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24. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






25. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






26. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






27. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






28. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






29. A continuous strategy based on ongoing incremental betterment within an organization.






30. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






31. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






32. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






33. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






34. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






35. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






36. Form of sampling where ether a work result conforms to quality or it does not.






37. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






38. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






39. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






40. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






41. Looking at how much your quality activities will cost versus how much you will gain from doing them.






42. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






43. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






44. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






45. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






46. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






47. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






48. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






49. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






50. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.