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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Cause and Effect Diagram (Tool/Technique)
Plan-Do-Check-Act
Nominal Group Techniques
Control Limits
2. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Nominal Group Techniques
Flowcharting (Technique)
Tools and techniques of the Perform Quality Assurance Process
Tools and techniques of the Plan Quality Process
3. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Deming's 14 activities for implementing quality
Costs of conformance (prevention costs)
Just-In-Time (JIT)
Total Quality Management (TQM)
4. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Cycle
Lean Six Sigma
Inputs into the Plan Quality Process
Quality
5. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Grade
Specification Limits
Inputs into the Perform Quality Assurance Process
Process Quality
6. The measured value is very close to the true value.
Accuracy
Proprietary Quality Management Methodologies (Tool/Technique)
Design of Experiments (Tool/Technique)
Total Quality Management (TQM)
7. A continuous strategy based on ongoing incremental betterment within an organization.
Quality
Cycle
Process improvement
Product Quality
8. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Cause and Effect Diagram (Tool/Technique)
Non-proprietary approaches to quality
Quality Management Plan (Output/Input)
Lean Six Sigma
9. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Run Charts (Tool/Technique)
Planning Processes (Process Group)
Precision
10. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Consumer's Risk
Perform Quality Assurance
Histograms (Tool/Technique)
11. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Attribute Sampling
Just-In-Time (JIT)
Internal Failures
Flowcharting (Technique)
12. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Histograms (Tool/Technique)
Process Improvement Plan
Quality Audit (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
13. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Attribute Sampling
Scatter Diagrams (Tool/Technique)
Process Improvement Plan
Outputs of the Perform Quality Control Process
14. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Perform Quality Assurance
Plan-Do-Check-Act
Design of Experiments (Tool/Technique)
Quality Policy
15. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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16. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Inspection (Technique)
Specification Limits
Planning Processes (Process Group)
Customer Satisfaction
17. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Internal Failures
Perform Quality Assurance
W. Edwards Deming
Quality Objective
18. Project management plan - Quality metrics - Work performance information - Quality control measurements
Project Quality
Sampling Plan
Costs of conformance (prevention costs)
Inputs into the Perform Quality Assurance Process
19. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Proprietary Quality Management Methodologies (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Attribute
Conformance to Requirements
20. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Specification
Consumer's Risk
Proprietary Quality Management Methodologies (Tool/Technique)
Philip Crosby's 14 steps to improving quality
21. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Quality Policy
Proprietary Quality Management Methodologies (Tool/Technique)
Fitness for Use
22. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Inputs into the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
23. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Deming's 14 activities for implementing quality
Attribute
Specification
Control Charts (Tool)
24. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Statistical Sampling (Tool/Technique)
Consumer's Risk
Internal Failures
Quality Metrics (Output/Input)
25. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Conformance to Requirements
Limit Huggers
Inputs into the Perform Quality Assurance Process
26. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Quality Objective
Tools and techniques of the Perform Quality Assurance Process
Tools and techniques of the Plan Quality Process
Fitness for Use
27. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Accuracy
Costs on nonconformance (internal or external failures)
Pareto Chart (Tool)
Project Quality
28. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Run
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Metrics (Output/Input)
Conformance to Requirements
29. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Quality Audit (Tool/Technique)
Customer Satisfaction
Run
Specification
30. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Scatter Diagrams (Tool/Technique)
Process Quality
Project Quality
Control Charts (Tool)
31. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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32. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Crosby's 4 absolutes of quality
Tools and techniques of the Perform Quality Assurance Process
External Failures
Quality Control Measurements (Output/Input)
33. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Proprietary Quality Management Methodologies (Tool/Technique)
Run
Inputs into the Plan Quality Process
Cycle
34. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Design of Experiments (Tool/Technique)
Perform Quality Assurance
Histograms (Tool/Technique)
A good quality management plan
35. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Inputs into the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Variable
Quality Audit (Tool/Technique)
36. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Project Quality Management (Knowledge Area)
Specification Limits
Project Quality
Control Charts (Tool)
37. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Just-In-Time (JIT)
Control Charts (Tool)
Tools and techniques of the Plan Quality Process
Run
38. Rework - Scrap - Inventory costs - Warranty costs
Loss functions
Grade
Costs on nonconformance (internal or external failures)
Deming's 14 activities for implementing quality
39. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Accuracy
Fitness-for-use
Three well-known process improvement models
40. Anything measured. (Sampling Definition)
Inputs into the Plan Quality Process
Tools and techniques of the Perform Quality Control Process
Variable
Product Quality
41. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Variable Sampling
Lean Six Sigma
Precision
42. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Specification Limits
Crosby's 4 absolutes of quality
Outputs of the Plan Quality Process
Outputs of the Perform Quality Control Process
43. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Philip Crosby's 14 steps to improving quality
Cycle
Quality
Quality Objective
44. Form of sampling that measures how well something conforms to quality.
Quality Management Plan (Output/Input)
Attribute Sampling
Tools and techniques of the Perform Quality Control Process
Variable Sampling
45. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Attribute
Scatter Diagrams (Tool/Technique)
Outputs of the Perform Quality Control Process
Plan Quality (Process)
46. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
A good quality management plan
Fitness-for-use
Cause and Effect Diagram (Tool/Technique)
47. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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48. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Sampling Plan
Process improvement
Producer's Risk
49. Quality training - Studies - Surveys - Validation and audits
Conformance to Requirements
Plan Quality (Process)
Inputs into the Plan Quality Process
Costs of conformance (prevention costs)
50. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Accuracy
Cost-Benefit Analysis (Tool/Technique)
Perform Quality Control (Process)
Tools and techniques of the Perform Quality Control Process