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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Flowcharting (Technique)
Customer Satisfaction
Quality Audit (Tool/Technique)
Outputs of the Plan Quality Process
2. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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3. The change of accepting a bad lot after purchase.(Sampling Definition)
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4. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Process Quality
Tools and techniques of the Plan Quality Process
Control Charts (Tool)
Quality Metrics (Output/Input)
5. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Philip Crosby's 14 steps to improving quality
Lean Six Sigma
Quality
6. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Process Quality
Total Quality Management (TQM)
Tools and techniques of the Perform Quality Control Process
Outputs of the Plan Quality Process
7. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Design of Experiments (Tool/Technique)
Conformance to Requirements
Specification
Scatter Diagrams (Tool/Technique)
8. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Juran's trilogy
Inputs into the Perform Quality Assurance Process
Process Improvement Plan
9. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Quality
Grade
Plan-Do-Check-Act
Limit Huggers
10. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Specification
Outputs of the Perform Quality Control Process
Philip Crosby's 14 steps to improving quality
Quality Metrics (Output/Input)
11. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Attribute Sampling
Continuous Improvement Process (CIP) or Kaizan
Benchmarking (Tool/Technique)
Attribute
12. Pattern in control chart in which there is a repeating pattern of points.
Quality Policy
Cycle
Non-proprietary approaches to quality
Quality Audit (Tool/Technique)
13. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Outputs of the Perform Quality Control Process
Plan Quality (Process)
Inputs into the Perform Quality Assurance Process
Lean Six Sigma
14. Anything measured. (Sampling Definition)
Project Quality
Pareto Chart (Tool)
Warranties
Variable
15. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Variable Sampling
Juran's trilogy
Control Limits
External Failures
16. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Internal Failures
Scatter Diagrams (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
17. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Tools and techniques of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
Process Improvement Plan
Force Field Analysis
18. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
A good quality management plan
Three well-known process improvement models
Six Sigma
Run
19. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Project Quality Management (Knowledge Area)
Continuous Improvement Process (CIP) or Kaizan
Just-In-Time (JIT)
20. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Tools and techniques of the Perform Quality Assurance Process
Nominal Group Techniques
Project Quality Management (Knowledge Area)
21. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Sampling Plan
Tools and techniques of the Perform Quality Control Process
Fitness for Use
Cost of Quality (COQ)
22. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Benchmarking (Tool/Technique)
Precision
Statistical Sampling (Tool/Technique)
Process improvement
23. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Specification Limits
Histograms (Tool/Technique)
Control Charts (Tool)
Quality Control Measurements (Output/Input)
24. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Flowcharting (Technique)
Outputs of the Plan Quality Process
Crosby's 4 absolutes of quality
Accuracy
25. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Cause and Effect Diagram (Tool/Technique)
Rule of Seven
Tools and techniques of the Perform Quality Assurance Process
Customer Satisfaction
26. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Control Charts (Tool)
Crosby's 4 absolutes of quality
Precision
A good quality management plan
27. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Quality Metrics (Output/Input)
Warranties
Trend
Three well-known process improvement models
28. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Outputs of the Perform Quality Assurance Process
Costs on nonconformance (internal or external failures)
Continuous Improvement Process (CIP) or Kaizan
29. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Just-In-Time (JIT)
Consumer's Risk
Precision
30. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Outputs of the Plan Quality Process
Perform Quality Assurance
Plan Quality (Process)
Outputs of the Perform Quality Assurance Process
31. A continuous strategy based on ongoing incremental betterment within an organization.
Inputs into the Plan Quality Process
Process improvement
Run
Run Charts (Tool/Technique)
32. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cycle
Cost-Benefit Analysis (Tool/Technique)
Quality Objective
Statistical Sampling (Tool/Technique)
33. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Proprietary Quality Management Methodologies (Tool/Technique)
Process Quality
Outputs of the Perform Quality Control Process
Deming's 14 activities for implementing quality
34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Warranties
Grade
A good quality management plan
Quality Control Measurements (Output/Input)
35. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Attribute
Internal Failures
Control Limits
Process Improvement Plan
36. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Quality Control Measurements (Output/Input)
Philip Crosby's 14 steps to improving quality
Cost of Quality (COQ)
Grade
37. The measured value is very close to the true value.
Variable
Inputs into the Perform Quality Assurance Process
Accuracy
Force Field Analysis
38. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Specification Limits
Fitness-for-use
Accuracy
Inspection (Technique)
39. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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40. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Customer Satisfaction
Specification
Force Field Analysis
Planning Processes (Process Group)
41. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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42. Form of sampling that measures how well something conforms to quality.
Attribute Sampling
Cycle
Variable Sampling
Inputs into the Perform Quality Control Process
43. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Product Quality
Perform Quality Assurance
Scatter Diagrams (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
44. Pattern in control chart in which a run of points is close to the control limits.
Juran's trilogy
Cost-Benefit Analysis (Tool/Technique)
Quality Metrics (Output/Input)
Limit Huggers
45. Project management plan - Quality metrics - Work performance information - Quality control measurements
Juran's trilogy
Philip Crosby's 14 steps to improving quality
Variable Sampling
Inputs into the Perform Quality Assurance Process
46. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Benchmarking (Tool/Technique)
Nominal Group Techniques
Costs of conformance (prevention costs)
Design of Experiments (Tool/Technique)
47. An approach to improving quality: - Plan - Improve - Control
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48. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Cost-Benefit Analysis (Tool/Technique)
Inputs into the Perform Quality Control Process
Cycle
Attribute
49. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Tools and techniques of the Perform Quality Control Process
Perform Quality Control (Process)
Quality Objective
50. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Process Improvement Plan
Tools and techniques of the Plan Quality Process
Fitness for Use
Control Limits