Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






2. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






3. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






4. Rework - Scrap - Inventory costs - Warranty costs






5. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






6. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






7. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






8. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






9. Is about making sure that the product you build has the best design possible to fit the customer's needs.






10. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






11. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






12. The change of accepting a bad lot after purchase.(Sampling Definition)


13. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






14. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






15. The measured value is very close to the true value.






16. Must include sample size and the acceptance criteria. (Sampling Definition)






17. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






18. Pattern in control chart in which there is a repeating pattern of points.






19. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






20. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






21. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






22. Looking at how much your quality activities will cost versus how much you will gain from doing them.






23. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






24. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






25. Project management plan - Quality metrics - Work performance information - Quality control measurements






26. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






27. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






28. Anything measured. (Sampling Definition)






29. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






30. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






31. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






32. Quality training - Studies - Surveys - Validation and audits






33. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






34. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






35. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






36. An approach to improving quality: - Plan - Improve - Control


37. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






38. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






39. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






40. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






41. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






42. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






43. A continuous strategy based on ongoing incremental betterment within an organization.






44. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota


45. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






46. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






47. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






48. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.


49. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






50. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance