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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Project Quality Management (Knowledge Area)
Conformance to Requirements
Internal Failures
Philip Crosby's 14 steps to improving quality
2. Quality training - Studies - Surveys - Validation and audits
Project Quality Management (Knowledge Area)
Non-proprietary approaches to quality
Cause and Effect Diagram (Tool/Technique)
Costs of conformance (prevention costs)
3. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Continuous Improvement Process (CIP) or Kaizan
Perform Quality Assurance
Fitness-for-use
Loss functions
4. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Sampling Plan
Quality Management Plan (Output/Input)
Nominal Group Techniques
Plan-Do-Check-Act
5. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Three well-known process improvement models
Process Quality
Cause and Effect Diagram (Tool/Technique)
Project Quality
6. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Product Quality
Specification Limits
Loss functions
Run
7. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Run
Cost-Benefit Analysis (Tool/Technique)
Consumer's Risk
Process Quality
8. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Plan-Do-Check-Act
Internal Failures
Costs of conformance (prevention costs)
9. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Scatter Diagrams (Tool/Technique)
Product Quality
Inputs into the Plan Quality Process
Non-proprietary approaches to quality
10. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Quality Audit (Tool/Technique)
Loss functions
Inputs into the Perform Quality Assurance Process
11. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Quality Metrics (Output/Input)
Non-proprietary approaches to quality
Run Charts (Tool/Technique)
Quality Objective
12. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Inputs into the Perform Quality Control Process
Three well-known process improvement models
Flowcharting (Technique)
Quality
13. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Control Charts (Tool)
Project Quality Management (Knowledge Area)
Control Limits
Inputs into the Perform Quality Control Process
14. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Outputs of the Perform Quality Assurance Process
Juran's trilogy
Attribute
Seven primary strategies for TQM as defined by Kerzner
15. Pattern in control chart in which a run of points is close to the control limits.
Planning Processes (Process Group)
Process improvement
Limit Huggers
Continuous Improvement Process (CIP) or Kaizan
16. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Producer's Risk
Cost of Quality (COQ)
Control Limits
Continuous Improvement Process (CIP) or Kaizan
17. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Cost-Benefit Analysis (Tool/Technique)
Quality
Tools and techniques of the Plan Quality Process
External Failures
18. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Specification Limits
Outputs of the Perform Quality Assurance Process
Deming's 14 activities for implementing quality
Sampling Plan
19. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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20. Project management plan - Quality metrics - Work performance information - Quality control measurements
Crosby's 4 absolutes of quality
Quality Control Measurements (Output/Input)
Inputs into the Perform Quality Assurance Process
Warranties
21. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Nominal Group Techniques
Warranties
Sampling Plan
Histograms (Tool/Technique)
22. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Variable Sampling
Customer Satisfaction
Precision
Cycle
23. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Inputs into the Plan Quality Process
Loss functions
Plan Quality (Process)
Scatter Diagrams (Tool/Technique)
24. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Run Charts (Tool/Technique)
Plan-Do-Check-Act
Quality Objective
Benchmarking (Tool/Technique)
25. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Outputs of the Perform Quality Control Process
Process Quality
Quality Objective
Control Charts (Tool)
26. A continuous strategy based on ongoing incremental betterment within an organization.
Outputs of the Perform Quality Assurance Process
Inputs into the Perform Quality Assurance Process
Process Improvement Plan
Process improvement
27. An approach to improving quality: - Plan - Improve - Control
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28. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Nominal Group Techniques
Plan-Do-Check-Act
Force Field Analysis
29. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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30. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Scatter Diagrams (Tool/Technique)
Warranties
Three well-known process improvement models
Non-proprietary approaches to quality
31. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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32. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Accuracy
Planning Processes (Process Group)
Inspection (Technique)
33. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Fitness for Use
A good quality management plan
Perform Quality Control (Process)
Specification
34. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Limit Huggers
Fitness for Use
Tools and techniques of the Perform Quality Assurance Process
Benchmarking (Tool/Technique)
35. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
A good quality management plan
Continuous Improvement Process (CIP) or Kaizan
Quality Metrics (Output/Input)
Planning Processes (Process Group)
36. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Benchmarking (Tool/Technique)
Attribute
Process Quality
Juran's trilogy
37. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Accuracy
Six Sigma
Nominal Group Techniques
Grade
38. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Trend
Grade
Fitness-for-use
39. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Design of Experiments (Tool/Technique)
Quality Audit (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Just-In-Time (JIT)
40. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Juran's trilogy
Cost of Quality (COQ)
Fitness for Use
Inputs into the Perform Quality Assurance Process
41. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Precision
Cost of Quality (COQ)
Proprietary Quality Management Methodologies (Tool/Technique)
42. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Variable
Flowcharting (Technique)
Pareto Chart (Tool)
Scatter Diagrams (Tool/Technique)
43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
Process Quality
Rule of Seven
44. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Run
Inputs into the Plan Quality Process
Outputs of the Perform Quality Assurance Process
45. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Quality Audit (Tool/Technique)
Process improvement
Fitness-for-use
46. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Inputs into the Plan Quality Process
Quality Audit (Tool/Technique)
Quality Management Plan (Output/Input)
Limit Huggers
47. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Run
Conformance to Requirements
Tools and techniques of the Perform Quality Control Process
Grade
48. Must include sample size and the acceptance criteria. (Sampling Definition)
Attribute
Sampling Plan
Nominal Group Techniques
A good quality management plan
49. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Consumer's Risk
Producer's Risk
Six Sigma
Precision
50. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Process Improvement Plan
Affinity Diagrams
Costs on nonconformance (internal or external failures)
Quality Control Measurements (Output/Input)