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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Diagrams of the forces for and against change. (Additional quality planning tool)
Run Charts (Tool/Technique)
Force Field Analysis
Loss functions
Outputs of the Perform Quality Assurance Process
2. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Attribute
Control Limits
Seven primary strategies for TQM as defined by Kerzner
3. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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4. Form of sampling where ether a work result conforms to quality or it does not.
Crosby's 4 absolutes of quality
Attribute Sampling
Outputs of the Plan Quality Process
Just-In-Time (JIT)
5. A continuous strategy based on ongoing incremental betterment within an organization.
Three well-known process improvement models
Deming's 14 activities for implementing quality
Control Limits
Process improvement
6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Product Quality
Outputs of the Plan Quality Process
Warranties
Specification
7. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Juran's trilogy
Project Quality
Rule of Seven
8. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Customer Satisfaction
Accuracy
Attribute Sampling
9. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Outputs of the Perform Quality Assurance Process
Scatter Diagrams (Tool/Technique)
Control Limits
Attribute
10. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Philip Crosby's 14 steps to improving quality
Continuous Improvement Process (CIP) or Kaizan
Perform Quality Assurance
11. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Total Quality Management (TQM)
Specification
Non-proprietary approaches to quality
Affinity Diagrams
12. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Fitness-for-use
Flowcharting (Technique)
Attribute
Loss functions
13. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Rule of Seven
Limit Huggers
Inputs into the Plan Quality Process
14. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Control Limits
Inputs into the Perform Quality Control Process
Scatter Diagrams (Tool/Technique)
15. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Inputs into the Perform Quality Control Process
Quality Control Measurements (Output/Input)
Quality Audit (Tool/Technique)
Quality Policy
16. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Cause and Effect Diagram (Tool/Technique)
A good quality management plan
Run
Variable
17. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Outputs of the Perform Quality Assurance Process
Cost-Benefit Analysis (Tool/Technique)
Product Quality
Variable
18. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Process improvement
Control Limits
Benchmarking (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
19. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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20. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Plan Quality (Process)
Force Field Analysis
Control Charts (Tool)
Project Quality
21. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Process Improvement Plan
Quality Policy
Cause and Effect Diagram (Tool/Technique)
Loss functions
22. Form of sampling that measures how well something conforms to quality.
Variable Sampling
Affinity Diagrams
Nominal Group Techniques
Force Field Analysis
23. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Run
Scatter Diagrams (Tool/Technique)
Specification Limits
Precision
24. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Histograms (Tool/Technique)
Limit Huggers
Process Quality
Outputs of the Plan Quality Process
25. Anything measured. (Sampling Definition)
Variable
Quality Control Measurements (Output/Input)
Process improvement
Rule of Seven
26. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Warranties
Inputs into the Perform Quality Control Process
Scatter Diagrams (Tool/Technique)
27. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
W. Edwards Deming
Accuracy
Non-proprietary approaches to quality
Control Charts (Tool)
28. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Precision
Inputs into the Plan Quality Process
Tools and techniques of the Plan Quality Process
Control Charts (Tool)
29. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Proprietary Quality Management Methodologies (Tool/Technique)
Statistical Sampling (Tool/Technique)
Outputs of the Perform Quality Control Process
Continuous Improvement Process (CIP) or Kaizan
30. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Benchmarking (Tool/Technique)
Affinity Diagrams
Trend
31. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Force Field Analysis
Six Sigma
Process improvement
Conformance to Requirements
32. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Continuous Improvement Process (CIP) or Kaizan
Three well-known process improvement models
Control Charts (Tool)
Quality Control Measurements (Output/Input)
33. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Scatter Diagrams (Tool/Technique)
Costs on nonconformance (internal or external failures)
Control Limits
34. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Seven primary strategies for TQM as defined by Kerzner
Fitness for Use
Quality Policy
Rule of Seven
35. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Proprietary Quality Management Methodologies (Tool/Technique)
Plan-Do-Check-Act
Conformance to Requirements
Run Charts (Tool/Technique)
36. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Crosby's 4 absolutes of quality
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
37. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Trend
Accuracy
Planning Processes (Process Group)
38. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Product Quality
Grade
Outputs of the Perform Quality Control Process
Run Charts (Tool/Technique)
39. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Outputs of the Perform Quality Assurance Process
Sampling Plan
Quality Management Plan (Output/Input)
External Failures
40. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Quality Policy
Nominal Group Techniques
Proprietary Quality Management Methodologies (Tool/Technique)
Outputs of the Perform Quality Control Process
41. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Run Charts (Tool/Technique)
Variable Sampling
Non-proprietary approaches to quality
Project Quality Management (Knowledge Area)
42. An approach to improving quality: - Plan - Improve - Control
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43. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Grade
Juran's trilogy
Statistical Sampling (Tool/Technique)
Quality Policy
44. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Benchmarking (Tool/Technique)
Pareto Chart (Tool)
Customer Satisfaction
45. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Design of Experiments (Tool/Technique)
Project Quality
Specification Limits
Quality
46. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Process improvement
Three well-known process improvement models
Quality Objective
Scatter Diagrams (Tool/Technique)
47. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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48. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Internal Failures
Perform Quality Control (Process)
Fitness-for-use
Quality Metrics (Output/Input)
49. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Product Quality
Histograms (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Affinity Diagrams
50. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
A good quality management plan
Variable Sampling
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)