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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Sampling Plan
Plan-Do-Check-Act
Benchmarking (Tool/Technique)
Inputs into the Plan Quality Process
2. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Product Quality
Philip Crosby's 14 steps to improving quality
Lean Six Sigma
Total Quality Management (TQM)
3. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Run
Scatter Diagrams (Tool/Technique)
Outputs of the Perform Quality Control Process
Limit Huggers
4. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Cycle
Seven primary strategies for TQM as defined by Kerzner
Scatter Diagrams (Tool/Technique)
Statistical Sampling (Tool/Technique)
5. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Juran's trilogy
Control Charts (Tool)
Affinity Diagrams
Inputs into the Perform Quality Control Process
6. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality Management Plan (Output/Input)
Quality
A good quality management plan
Project Quality Management (Knowledge Area)
7. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Producer's Risk
Quality Management Plan (Output/Input)
Fitness-for-use
Plan Quality (Process)
8. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Specification
Total Quality Management (TQM)
Fitness for Use
Control Limits
9. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Grade
Attribute
External Failures
10. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Continuous Improvement Process (CIP) or Kaizan
Three well-known process improvement models
Flowcharting (Technique)
Sampling Plan
11. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Quality Objective
Quality Control Measurements (Output/Input)
Specification
Process Quality
12. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Control Charts (Tool)
Quality Metrics (Output/Input)
Inspection (Technique)
Accuracy
13. An approach to improving quality: - Plan - Improve - Control
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14. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Control Limits
External Failures
Specification Limits
Quality Management Plan (Output/Input)
15. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Benchmarking (Tool/Technique)
A good quality management plan
Total Quality Management (TQM)
Perform Quality Assurance
16. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
External Failures
Tools and techniques of the Perform Quality Assurance Process
Histograms (Tool/Technique)
Sampling Plan
17. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Project Quality Management (Knowledge Area)
Outputs of the Perform Quality Control Process
Lean Six Sigma
18. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Specification
Quality Audit (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Loss functions
19. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Attribute
A good quality management plan
W. Edwards Deming
Product Quality
20. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Histograms (Tool/Technique)
Sampling Plan
Deming's 14 activities for implementing quality
Three well-known process improvement models
21. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Cause and Effect Diagram (Tool/Technique)
Juran's trilogy
Proprietary Quality Management Methodologies (Tool/Technique)
22. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Proprietary Quality Management Methodologies (Tool/Technique)
Plan-Do-Check-Act
Costs of conformance (prevention costs)
Perform Quality Control (Process)
23. Form of sampling that measures how well something conforms to quality.
Juran's trilogy
Grade
Variable Sampling
Specification
24. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Quality Policy
Juran's trilogy
External Failures
25. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Cycle
Pareto Chart (Tool)
Grade
Precision
26. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Specification
Quality Management Plan (Output/Input)
Rule of Seven
Crosby's 4 absolutes of quality
27. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Deming's 14 activities for implementing quality
Attribute
Product Quality
Warranties
28. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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29. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Outputs of the Perform Quality Assurance Process
Costs of conformance (prevention costs)
Consumer's Risk
30. The change of accepting a bad lot after purchase.(Sampling Definition)
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31. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Process improvement
Quality Objective
Trend
Lean Six Sigma
32. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Three well-known process improvement models
Variable Sampling
Quality Audit (Tool/Technique)
33. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Cause and Effect Diagram (Tool/Technique)
Statistical Sampling (Tool/Technique)
Run Charts (Tool/Technique)
Producer's Risk
34. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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35. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Specification
Continuous Improvement Process (CIP) or Kaizan
Control Charts (Tool)
Tools and techniques of the Perform Quality Assurance Process
36. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Juran's trilogy
Conformance to Requirements
Histograms (Tool/Technique)
37. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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38. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Run Charts (Tool/Technique)
External Failures
Process improvement
Affinity Diagrams
39. Pattern in control chart in which there is a repeating pattern of points.
Three well-known process improvement models
Cycle
Limit Huggers
Specification Limits
40. Quality training - Studies - Surveys - Validation and audits
Process Quality
Quality Metrics (Output/Input)
Attribute
Costs of conformance (prevention costs)
41. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Quality Audit (Tool/Technique)
Attribute
Producer's Risk
Accuracy
42. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Process Quality
Outputs of the Plan Quality Process
Inputs into the Plan Quality Process
Benchmarking (Tool/Technique)
43. The measured value is very close to the true value.
Consumer's Risk
Tools and techniques of the Perform Quality Assurance Process
Accuracy
Cause and Effect Diagram (Tool/Technique)
44. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Tools and techniques of the Plan Quality Process
Cost of Quality (COQ)
Quality Audit (Tool/Technique)
Inputs into the Perform Quality Assurance Process
45. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Project Quality
Nominal Group Techniques
Flowcharting (Technique)
Rule of Seven
46. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
W. Edwards Deming
Seven primary strategies for TQM as defined by Kerzner
Grade
Outputs of the Plan Quality Process
47. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Statistical Sampling (Tool/Technique)
Deming's 14 activities for implementing quality
Conformance to Requirements
48. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
A good quality management plan
Continuous Improvement Process (CIP) or Kaizan
Just-In-Time (JIT)
Quality
49. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Producer's Risk
Rule of Seven
Project Quality
Planning Processes (Process Group)
50. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Inputs into the Perform Quality Assurance Process
Quality Objective
Specification
Project Quality Management (Knowledge Area)