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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






2. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






3. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






4. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






5. Quality training - Studies - Surveys - Validation and audits






6. Is about making sure that the product you build has the best design possible to fit the customer's needs.






7. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






8. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






9. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






10. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






11. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






12. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






13. The measured value is very close to the true value.






14. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






15. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






16. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






17. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






18. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






19. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






20. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






21. Pattern in control chart in which there is a repeating pattern of points.






22. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






23. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






24. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






25. Form of sampling where ether a work result conforms to quality or it does not.






26. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






27. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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28. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






29. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






30. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






31. Anything measured. (Sampling Definition)






32. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






33. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






34. Looking at how much your quality activities will cost versus how much you will gain from doing them.






35. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






36. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






37. Must include sample size and the acceptance criteria. (Sampling Definition)






38. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






39. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






40. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






41. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






42. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






43. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






44. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






45. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






46. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






47. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and






48. An approach to improving quality: - Plan - Improve - Control

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49. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






50. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi