Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Diagrams of the forces for and against change. (Additional quality planning tool)






2. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






3. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






4. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






5. Form of sampling where ether a work result conforms to quality or it does not.






6. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






7. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






8. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






9. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






10. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






11. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance


12. Rework - Scrap - Inventory costs - Warranty costs






13. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






14. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






15. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






16. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






17. Project management plan - Quality metrics - Work performance information - Quality control measurements






18. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






19. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






20. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






21. An approach to improving quality: - Plan - Improve - Control


22. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






23. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






24. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






25. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






26. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






27. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






28. Quality training - Studies - Surveys - Validation and audits






29. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






30. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






31. Pattern in control chart in which there is a repeating pattern of points.






32. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






33. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






34. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






35. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






36. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






37. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






38. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






39. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






40. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






41. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






42. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






43. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






44. The measured value is very close to the true value.






45. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






46. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






47. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






48. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






49. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






50. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.