SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Total Quality Management (TQM)
Variable Sampling
Just-In-Time (JIT)
2. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Flowcharting (Technique)
Run
Accuracy
Plan-Do-Check-Act
3. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Outputs of the Perform Quality Control Process
Seven primary strategies for TQM as defined by Kerzner
Cause and Effect Diagram (Tool/Technique)
Perform Quality Control (Process)
4. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Quality Metrics (Output/Input)
Tools and techniques of the Plan Quality Process
Conformance to Requirements
Grade
5. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
A good quality management plan
Project Quality
Internal Failures
7. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Attribute
Warranties
Control Limits
Scatter Diagrams (Tool/Technique)
8. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Attribute
Producer's Risk
Philip Crosby's 14 steps to improving quality
Tools and techniques of the Plan Quality Process
9. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Cost-Benefit Analysis (Tool/Technique)
Project Quality
Run
Inputs into the Perform Quality Control Process
10. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Product Quality
Three well-known process improvement models
Variable Sampling
Accuracy
11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Three well-known process improvement models
Flowcharting (Technique)
Scatter Diagrams (Tool/Technique)
Costs of conformance (prevention costs)
12. Rework - Scrap - Inventory costs - Warranty costs
Deming's 14 activities for implementing quality
Specification
Costs on nonconformance (internal or external failures)
Control Charts (Tool)
13. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Conformance to Requirements
Lean Six Sigma
Affinity Diagrams
Histograms (Tool/Technique)
14. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
15. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Perform Quality Control (Process)
Specification Limits
Nominal Group Techniques
16. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Quality Policy
Perform Quality Control (Process)
Six Sigma
Process improvement
17. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Fitness-for-use
Precision
Producer's Risk
Benchmarking (Tool/Technique)
18. Form of sampling where ether a work result conforms to quality or it does not.
Inputs into the Plan Quality Process
Attribute Sampling
Benchmarking (Tool/Technique)
Quality Metrics (Output/Input)
19. Pattern in control chart in which a run of points is close to the control limits.
Juran's trilogy
Lean Six Sigma
Limit Huggers
Trend
20. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Benchmarking (Tool/Technique)
Deming's 14 activities for implementing quality
Cost of Quality (COQ)
Lean Six Sigma
21. Diagrams of the forces for and against change. (Additional quality planning tool)
Force Field Analysis
Rule of Seven
Plan-Do-Check-Act
Six Sigma
22. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Perform Quality Control (Process)
Seven primary strategies for TQM as defined by Kerzner
Continuous Improvement Process (CIP) or Kaizan
23. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Total Quality Management (TQM)
Fitness for Use
Inputs into the Perform Quality Assurance Process
Inputs into the Perform Quality Control Process
24. Form of sampling that measures how well something conforms to quality.
Control Limits
Non-proprietary approaches to quality
W. Edwards Deming
Variable Sampling
25. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Design of Experiments (Tool/Technique)
Inspection (Technique)
Seven primary strategies for TQM as defined by Kerzner
Inputs into the Perform Quality Control Process
26. Anything measured. (Sampling Definition)
Variable
External Failures
Loss functions
Inspection (Technique)
27. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Quality Metrics (Output/Input)
Perform Quality Assurance
Scatter Diagrams (Tool/Technique)
Benchmarking (Tool/Technique)
28. Quality training - Studies - Surveys - Validation and audits
Flowcharting (Technique)
Costs of conformance (prevention costs)
Cost-Benefit Analysis (Tool/Technique)
Control Charts (Tool)
29. The change of accepting a bad lot after purchase.(Sampling Definition)
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
30. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Crosby's 4 absolutes of quality
Histograms (Tool/Technique)
Inputs into the Plan Quality Process
Limit Huggers
31. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Tools and techniques of the Perform Quality Control Process
Histograms (Tool/Technique)
Costs of conformance (prevention costs)
Scatter Diagrams (Tool/Technique)
32. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Total Quality Management (TQM)
Quality Policy
Project Quality Management (Knowledge Area)
Outputs of the Plan Quality Process
33. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Affinity Diagrams
A good quality management plan
Continuous Improvement Process (CIP) or Kaizan
34. Must include sample size and the acceptance criteria. (Sampling Definition)
Attribute Sampling
Process Improvement Plan
Sampling Plan
Tools and techniques of the Perform Quality Assurance Process
35. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Project Quality
Producer's Risk
Affinity Diagrams
Attribute Sampling
36. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Rule of Seven
Philip Crosby's 14 steps to improving quality
Precision
37. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
Process improvement
Internal Failures
Run
38. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
39. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Scatter Diagrams (Tool/Technique)
Six Sigma
Nominal Group Techniques
Continuous Improvement Process (CIP) or Kaizan
40. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Outputs of the Plan Quality Process
Pareto Chart (Tool)
Specification Limits
Cost-Benefit Analysis (Tool/Technique)
41. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Outputs of the Perform Quality Control Process
Scatter Diagrams (Tool/Technique)
Fitness-for-use
42. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Six Sigma
Inputs into the Perform Quality Control Process
Process Quality
Tools and techniques of the Plan Quality Process
43. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Project Quality
Loss functions
Grade
44. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Scatter Diagrams (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Perform Quality Assurance
Design of Experiments (Tool/Technique)
45. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Precision
Tools and techniques of the Perform Quality Control Process
Cycle
Fitness-for-use
46. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Variable Sampling
Limit Huggers
Six Sigma
Outputs of the Perform Quality Assurance Process
47. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Perform Quality Control (Process)
A good quality management plan
Benchmarking (Tool/Technique)
Affinity Diagrams
48. Project management plan - Quality metrics - Work performance information - Quality control measurements
Scatter Diagrams (Tool/Technique)
Inputs into the Plan Quality Process
Inputs into the Perform Quality Assurance Process
Lean Six Sigma
49. The measured value is very close to the true value.
Accuracy
Total Quality Management (TQM)
Precision
Limit Huggers
50. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Perform Quality Control (Process)
Rule of Seven
Fitness-for-use
Quality Audit (Tool/Technique)
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests