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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Specification
Costs of conformance (prevention costs)
Quality Control Measurements (Output/Input)
Continuous Improvement Process (CIP) or Kaizan
2. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Quality Objective
Perform Quality Control (Process)
Proprietary Quality Management Methodologies (Tool/Technique)
Trend
3. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
4. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Perform Quality Control (Process)
Statistical Sampling (Tool/Technique)
Rule of Seven
5. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Run
Fitness for Use
Specification Limits
6. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Tools and techniques of the Plan Quality Process
Nominal Group Techniques
Consumer's Risk
7. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Costs of conformance (prevention costs)
Control Limits
Outputs of the Perform Quality Assurance Process
Customer Satisfaction
8. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Cost of Quality (COQ)
Seven primary strategies for TQM as defined by Kerzner
Scatter Diagrams (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
9. Pattern in control chart in which there is a repeating pattern of points.
Internal Failures
Total Quality Management (TQM)
Cycle
Process improvement
10. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Planning Processes (Process Group)
Cost of Quality (COQ)
Internal Failures
Project Quality Management (Knowledge Area)
11. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Inputs into the Perform Quality Control Process
Producer's Risk
Crosby's 4 absolutes of quality
12. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Project Quality
Tools and techniques of the Perform Quality Assurance Process
Variable Sampling
Just-In-Time (JIT)
13. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Rule of Seven
Quality
Histograms (Tool/Technique)
Customer Satisfaction
14. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Flowcharting (Technique)
Control Limits
15. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Planning Processes (Process Group)
Internal Failures
Quality Policy
Product Quality
16. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Quality Management Plan (Output/Input)
Control Limits
Outputs of the Plan Quality Process
Control Charts (Tool)
17. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Statistical Sampling (Tool/Technique)
Scatter Diagrams (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Fitness-for-use
18. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Inputs into the Perform Quality Assurance Process
W. Edwards Deming
Plan Quality (Process)
Inspection (Technique)
19. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Perform Quality Assurance
Accuracy
Tools and techniques of the Perform Quality Control Process
20. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Benchmarking (Tool/Technique)
Consumer's Risk
Affinity Diagrams
Quality
21. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Process improvement
Deming's 14 activities for implementing quality
Juran's trilogy
22. Anything measured. (Sampling Definition)
Warranties
Variable
Rule of Seven
Conformance to Requirements
23. Must include sample size and the acceptance criteria. (Sampling Definition)
Tools and techniques of the Perform Quality Control Process
Crosby's 4 absolutes of quality
Outputs of the Perform Quality Control Process
Sampling Plan
24. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Lean Six Sigma
Three well-known process improvement models
Continuous Improvement Process (CIP) or Kaizan
Benchmarking (Tool/Technique)
25. The measured value is very close to the true value.
W. Edwards Deming
Perform Quality Assurance
Accuracy
Tools and techniques of the Perform Quality Control Process
26. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Sampling Plan
Control Charts (Tool)
Cause and Effect Diagram (Tool/Technique)
Quality Audit (Tool/Technique)
27. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Quality
Three well-known process improvement models
Control Charts (Tool)
28. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Affinity Diagrams
Quality Management Plan (Output/Input)
Loss functions
Six Sigma
29. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Cost-Benefit Analysis (Tool/Technique)
Benchmarking (Tool/Technique)
Scatter Diagrams (Tool/Technique)
Plan-Do-Check-Act
30. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Design of Experiments (Tool/Technique)
Consumer's Risk
Inputs into the Plan Quality Process
Non-proprietary approaches to quality
31. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Just-In-Time (JIT)
Project Quality Management (Knowledge Area)
Inputs into the Perform Quality Assurance Process
Non-proprietary approaches to quality
32. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
W. Edwards Deming
Plan-Do-Check-Act
Process Quality
Process improvement
33. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Grade
Loss functions
Tools and techniques of the Perform Quality Control Process
Cost of Quality (COQ)
34. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Planning Processes (Process Group)
Attribute
Sampling Plan
Proprietary Quality Management Methodologies (Tool/Technique)
35. Project management plan - Quality metrics - Work performance information - Quality control measurements
External Failures
Costs on nonconformance (internal or external failures)
Run Charts (Tool/Technique)
Inputs into the Perform Quality Assurance Process
36. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Rule of Seven
Specification
Attribute Sampling
Total Quality Management (TQM)
37. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Quality Policy
Outputs of the Perform Quality Assurance Process
Lean Six Sigma
Proprietary Quality Management Methodologies (Tool/Technique)
38. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Limit Huggers
Statistical Sampling (Tool/Technique)
Outputs of the Perform Quality Control Process
Perform Quality Control (Process)
39. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Quality Control Measurements (Output/Input)
Tools and techniques of the Perform Quality Control Process
Cost-Benefit Analysis (Tool/Technique)
40. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Planning Processes (Process Group)
Six Sigma
Cost-Benefit Analysis (Tool/Technique)
Histograms (Tool/Technique)
41. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Total Quality Management (TQM)
Inputs into the Perform Quality Control Process
Affinity Diagrams
Statistical Sampling (Tool/Technique)
42. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Warranties
Fitness for Use
External Failures
Conformance to Requirements
43. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Variable Sampling
Product Quality
Total Quality Management (TQM)
Project Quality
44. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Outputs of the Plan Quality Process
Cause and Effect Diagram (Tool/Technique)
Perform Quality Assurance
Accuracy
45. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Control Charts (Tool)
Attribute Sampling
Project Quality Management (Knowledge Area)
Rule of Seven
46. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Plan-Do-Check-Act
Tools and techniques of the Perform Quality Control Process
Cost-Benefit Analysis (Tool/Technique)
Variable Sampling
47. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Pareto Chart (Tool)
Affinity Diagrams
Inputs into the Perform Quality Assurance Process
Product Quality
48. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Costs on nonconformance (internal or external failures)
Process Quality
Process improvement
Nominal Group Techniques
49. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Grade
Warranties
Run
Scatter Diagrams (Tool/Technique)
50. The change of accepting a bad lot after purchase.(Sampling Definition)