Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






2. Rework - Scrap - Inventory costs - Warranty costs






3. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






4. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






5. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






6. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






7. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






8. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






9. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






10. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






11. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






12. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






13. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






14. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






15. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






16. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






17. A continuous strategy based on ongoing incremental betterment within an organization.






18. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






19. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






20. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






21. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






22. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






23. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






24. Quality training - Studies - Surveys - Validation and audits






25. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






26. Project management plan - Quality metrics - Work performance information - Quality control measurements






27. Pattern in control chart in which there is a repeating pattern of points.






28. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






29. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






30. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.


31. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






32. Must include sample size and the acceptance criteria. (Sampling Definition)






33. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






34. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






35. Form of sampling that measures how well something conforms to quality.






36. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






37. Looking at how much your quality activities will cost versus how much you will gain from doing them.






38. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






39. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






40. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






41. Is about making sure that the product you build has the best design possible to fit the customer's needs.






42. Diagrams of the forces for and against change. (Additional quality planning tool)






43. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






44. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






45. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






46. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






47. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






48. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






49. Anything measured. (Sampling Definition)






50. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.