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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






2. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






3. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






4. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






5. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






7. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






8. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






9. Form of sampling where ether a work result conforms to quality or it does not.






10. A continuous strategy based on ongoing incremental betterment within an organization.






11. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






12. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






13. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






14. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






15. Anything measured. (Sampling Definition)






16. Pattern in control chart in which there is a repeating pattern of points.






17. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






18. The change of accepting a bad lot after purchase.(Sampling Definition)

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19. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






20. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)

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21. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






22. An approach to improving quality: - Plan - Improve - Control

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23. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






24. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






25. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






26. Quality training - Studies - Surveys - Validation and audits






27. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






28. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






29. Project management plan - Quality metrics - Work performance information - Quality control measurements






30. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






31. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






32. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






33. Must include sample size and the acceptance criteria. (Sampling Definition)






34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






35. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






36. Rework - Scrap - Inventory costs - Warranty costs






37. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






38. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






39. Looking at how much your quality activities will cost versus how much you will gain from doing them.






40. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






41. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






42. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






43. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






44. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






45. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






46. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






47. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






48. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






49. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






50. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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