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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Loss functions
Force Field Analysis
Outputs of the Perform Quality Assurance Process
Limit Huggers
2. Diagrams of the forces for and against change. (Additional quality planning tool)
Tools and techniques of the Plan Quality Process
Force Field Analysis
Warranties
Variable Sampling
3. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Inputs into the Perform Quality Assurance Process
Proprietary Quality Management Methodologies (Tool/Technique)
Lean Six Sigma
4. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Specification Limits
Outputs of the Perform Quality Assurance Process
Precision
Lean Six Sigma
5. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Control Charts (Tool)
Design of Experiments (Tool/Technique)
Quality Objective
Quality Management Plan (Output/Input)
6. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Consumer's Risk
Quality
Process Improvement Plan
Internal Failures
7. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Planning Processes (Process Group)
Tools and techniques of the Perform Quality Control Process
Internal Failures
Run Charts (Tool/Technique)
8. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Attribute
W. Edwards Deming
Run Charts (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
9. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Philip Crosby's 14 steps to improving quality
Just-In-Time (JIT)
Crosby's 4 absolutes of quality
Tools and techniques of the Perform Quality Control Process
10. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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11. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Non-proprietary approaches to quality
Quality Control Measurements (Output/Input)
Planning Processes (Process Group)
12. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Seven primary strategies for TQM as defined by Kerzner
Warranties
Fitness for Use
A good quality management plan
13. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Costs on nonconformance (internal or external failures)
Quality
Affinity Diagrams
14. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Inputs into the Perform Quality Control Process
Rule of Seven
Quality Policy
Variable
15. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Inputs into the Perform Quality Control Process
W. Edwards Deming
Warranties
16. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Consumer's Risk
Histograms (Tool/Technique)
Process Improvement Plan
Quality Audit (Tool/Technique)
17. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Warranties
Force Field Analysis
A good quality management plan
18. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Philip Crosby's 14 steps to improving quality
Pareto Chart (Tool)
Outputs of the Plan Quality Process
Juran's trilogy
19. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Plan-Do-Check-Act
Control Charts (Tool)
Run
Customer Satisfaction
20. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Juran's trilogy
Cost-Benefit Analysis (Tool/Technique)
Quality Management Plan (Output/Input)
Rule of Seven
21. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Lean Six Sigma
Perform Quality Control (Process)
Process improvement
Outputs of the Perform Quality Control Process
22. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Costs on nonconformance (internal or external failures)
External Failures
Cause and Effect Diagram (Tool/Technique)
Grade
23. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Crosby's 4 absolutes of quality
Tools and techniques of the Plan Quality Process
Warranties
Variable Sampling
24. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Outputs of the Perform Quality Control Process
Benchmarking (Tool/Technique)
Quality Metrics (Output/Input)
Six Sigma
25. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
A good quality management plan
Run
Internal Failures
Design of Experiments (Tool/Technique)
26. Must include sample size and the acceptance criteria. (Sampling Definition)
Sampling Plan
Attribute
Cost of Quality (COQ)
Trend
27. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Quality Audit (Tool/Technique)
Variable
Cost of Quality (COQ)
Cause and Effect Diagram (Tool/Technique)
28. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Perform Quality Control (Process)
Outputs of the Perform Quality Assurance Process
Juran's trilogy
Loss functions
29. Rework - Scrap - Inventory costs - Warranty costs
Proprietary Quality Management Methodologies (Tool/Technique)
Costs on nonconformance (internal or external failures)
Inputs into the Perform Quality Control Process
Inspection (Technique)
30. An approach to improving quality: - Plan - Improve - Control
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31. Pattern in control chart in which there is a repeating pattern of points.
Cycle
Grade
Producer's Risk
Affinity Diagrams
32. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Non-proprietary approaches to quality
Run
Variable
33. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Run
Non-proprietary approaches to quality
Control Limits
Total Quality Management (TQM)
34. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Run
Inputs into the Perform Quality Control Process
Three well-known process improvement models
Fitness-for-use
35. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Project Quality
Perform Quality Assurance
Customer Satisfaction
36. Form of sampling that measures how well something conforms to quality.
Histograms (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
Tools and techniques of the Plan Quality Process
Variable Sampling
37. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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38. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Tools and techniques of the Perform Quality Control Process
Control Limits
Grade
Plan Quality (Process)
39. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Sampling Plan
Quality Objective
Process Quality
40. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Quality Management Plan (Output/Input)
Variable
Warranties
41. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
External Failures
Perform Quality Assurance
Costs of conformance (prevention costs)
Control Charts (Tool)
42. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Plan-Do-Check-Act
Internal Failures
Project Quality Management (Knowledge Area)
43. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Cost of Quality (COQ)
Inspection (Technique)
Control Charts (Tool)
Six Sigma
44. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Inputs into the Perform Quality Control Process
Product Quality
Producer's Risk
Tools and techniques of the Plan Quality Process
45. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Project Quality Management (Knowledge Area)
Cost-Benefit Analysis (Tool/Technique)
Process Improvement Plan
Tools and techniques of the Perform Quality Assurance Process
46. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Perform Quality Control (Process)
Pareto Chart (Tool)
Customer Satisfaction
Flowcharting (Technique)
47. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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48. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Force Field Analysis
Quality Control Measurements (Output/Input)
Outputs of the Perform Quality Control Process
Conformance to Requirements
49. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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50. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Inspection (Technique)
Attribute Sampling
Specification Limits
Force Field Analysis