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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rework - Scrap - Inventory costs - Warranty costs
Plan-Do-Check-Act
Seven primary strategies for TQM as defined by Kerzner
Costs on nonconformance (internal or external failures)
Product Quality
2. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Benchmarking (Tool/Technique)
Limit Huggers
Control Charts (Tool)
3. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Tools and techniques of the Perform Quality Assurance Process
Statistical Sampling (Tool/Technique)
Perform Quality Assurance
Plan-Do-Check-Act
4. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Pareto Chart (Tool)
Limit Huggers
Consumer's Risk
5. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Conformance to Requirements
Inputs into the Plan Quality Process
Quality Objective
Fitness for Use
6. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Grade
Product Quality
External Failures
7. Anything measured. (Sampling Definition)
Quality Policy
Limit Huggers
Rule of Seven
Variable
8. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Specification
Statistical Sampling (Tool/Technique)
Benchmarking (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
9. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Attribute
Variable
Non-proprietary approaches to quality
Specification Limits
10. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Quality Management Plan (Output/Input)
Crosby's 4 absolutes of quality
Outputs of the Perform Quality Assurance Process
Quality Objective
11. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run Charts (Tool/Technique)
Scatter Diagrams (Tool/Technique)
Six Sigma
Run
12. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Quality Objective
Pareto Chart (Tool)
Histograms (Tool/Technique)
13. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Run Charts (Tool/Technique)
Three well-known process improvement models
Non-proprietary approaches to quality
Affinity Diagrams
14. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
Run
Outputs of the Plan Quality Process
15. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Quality Management Plan (Output/Input)
Philip Crosby's 14 steps to improving quality
Benchmarking (Tool/Technique)
Six Sigma
16. Quality training - Studies - Surveys - Validation and audits
Tools and techniques of the Plan Quality Process
Costs of conformance (prevention costs)
Cycle
Process improvement
17. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Rule of Seven
Perform Quality Control (Process)
Customer Satisfaction
Just-In-Time (JIT)
18. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Quality
Three well-known process improvement models
Grade
Outputs of the Plan Quality Process
19. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Quality Policy
Flowcharting (Technique)
Quality Control Measurements (Output/Input)
Planning Processes (Process Group)
20. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Cause and Effect Diagram (Tool/Technique)
A good quality management plan
Statistical Sampling (Tool/Technique)
Precision
21. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Run
Pareto Chart (Tool)
Grade
22. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Total Quality Management (TQM)
Fitness-for-use
23. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Force Field Analysis
Six Sigma
Inputs into the Plan Quality Process
24. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Trend
Design of Experiments (Tool/Technique)
Plan Quality (Process)
25. Form of sampling where ether a work result conforms to quality or it does not.
Limit Huggers
Inputs into the Plan Quality Process
Variable
Attribute Sampling
26. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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27. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Attribute Sampling
Just-In-Time (JIT)
Seven primary strategies for TQM as defined by Kerzner
Pareto Chart (Tool)
28. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Continuous Improvement Process (CIP) or Kaizan
Flowcharting (Technique)
Process improvement
Outputs of the Perform Quality Control Process
29. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Outputs of the Perform Quality Assurance Process
Control Charts (Tool)
Quality Management Plan (Output/Input)
Perform Quality Assurance
30. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Flowcharting (Technique)
Project Quality
Loss functions
W. Edwards Deming
31. Project management plan - Quality metrics - Work performance information - Quality control measurements
Deming's 14 activities for implementing quality
Philip Crosby's 14 steps to improving quality
Inputs into the Perform Quality Assurance Process
Plan Quality (Process)
32. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Warranties
Control Limits
Variable Sampling
Just-In-Time (JIT)
33. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Control Limits
Plan-Do-Check-Act
Quality Metrics (Output/Input)
Project Quality
34. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Cost-Benefit Analysis (Tool/Technique)
Accuracy
Loss functions
Deming's 14 activities for implementing quality
35. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Project Quality Management (Knowledge Area)
A good quality management plan
Cost of Quality (COQ)
Design of Experiments (Tool/Technique)
36. The change of accepting a bad lot after purchase.(Sampling Definition)
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37. Form of sampling that measures how well something conforms to quality.
Specification Limits
Variable Sampling
Three well-known process improvement models
Precision
38. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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39. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Six Sigma
Just-In-Time (JIT)
Seven primary strategies for TQM as defined by Kerzner
Attribute
40. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Outputs of the Perform Quality Control Process
Quality Management Plan (Output/Input)
A good quality management plan
Costs of conformance (prevention costs)
41. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Fitness-for-use
Precision
Cost of Quality (COQ)
Quality Control Measurements (Output/Input)
42. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Quality Metrics (Output/Input)
Specification
Warranties
Process improvement
43. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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44. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Planning Processes (Process Group)
Cause and Effect Diagram (Tool/Technique)
External Failures
Inputs into the Perform Quality Control Process
45. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Outputs of the Plan Quality Process
Control Limits
Variable Sampling
46. Pattern in control chart in which a run of points is close to the control limits.
Perform Quality Control (Process)
Attribute
Limit Huggers
Quality Objective
47. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Costs on nonconformance (internal or external failures)
Cause and Effect Diagram (Tool/Technique)
Quality Management Plan (Output/Input)
Inputs into the Perform Quality Control Process
48. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Planning Processes (Process Group)
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
49. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Tools and techniques of the Perform Quality Assurance Process
Pareto Chart (Tool)
Quality Policy
Specification Limits
50. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Proprietary Quality Management Methodologies (Tool/Technique)
Statistical Sampling (Tool/Technique)
Process improvement
Quality Objective