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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Force Field Analysis
Juran's trilogy
Inputs into the Perform Quality Control Process
Warranties
2. Quality training - Studies - Surveys - Validation and audits
Outputs of the Perform Quality Assurance Process
Control Limits
Costs of conformance (prevention costs)
Specification Limits
3. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Precision
Pareto Chart (Tool)
Specification
Outputs of the Perform Quality Assurance Process
4. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Philip Crosby's 14 steps to improving quality
Planning Processes (Process Group)
Specification Limits
Inputs into the Perform Quality Control Process
5. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Six Sigma
Outputs of the Plan Quality Process
Benchmarking (Tool/Technique)
Cost-Benefit Analysis (Tool/Technique)
6. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Inputs into the Perform Quality Control Process
Quality Control Measurements (Output/Input)
Plan Quality (Process)
Deming's 14 activities for implementing quality
7. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Deming's 14 activities for implementing quality
Juran's trilogy
Project Quality Management (Knowledge Area)
Outputs of the Perform Quality Assurance Process
8. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Limit Huggers
Histograms (Tool/Technique)
Control Charts (Tool)
Rule of Seven
9. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Grade
Plan-Do-Check-Act
Perform Quality Control (Process)
Just-In-Time (JIT)
10. Rework - Scrap - Inventory costs - Warranty costs
Run Charts (Tool/Technique)
Inputs into the Plan Quality Process
Attribute
Costs on nonconformance (internal or external failures)
11. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Juran's trilogy
Tools and techniques of the Perform Quality Assurance Process
Cost of Quality (COQ)
Benchmarking (Tool/Technique)
12. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Total Quality Management (TQM)
Product Quality
Outputs of the Plan Quality Process
Inputs into the Perform Quality Control Process
13. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Quality
Customer Satisfaction
Outputs of the Perform Quality Assurance Process
Total Quality Management (TQM)
14. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Warranties
Run
Perform Quality Control (Process)
Run Charts (Tool/Technique)
15. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Warranties
Deming's 14 activities for implementing quality
External Failures
Specification
16. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Inputs into the Plan Quality Process
Perform Quality Control (Process)
Cost of Quality (COQ)
Juran's trilogy
17. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Outputs of the Plan Quality Process
Quality Management Plan (Output/Input)
Inputs into the Perform Quality Control Process
Inspection (Technique)
18. An approach to improving quality: - Plan - Improve - Control
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19. Anything measured. (Sampling Definition)
Histograms (Tool/Technique)
Costs on nonconformance (internal or external failures)
Variable
Conformance to Requirements
20. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Warranties
Run
A good quality management plan
Nominal Group Techniques
21. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Control Limits
Attribute
Quality Objective
Affinity Diagrams
22. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Tools and techniques of the Perform Quality Assurance Process
Warranties
Juran's trilogy
23. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Deming's 14 activities for implementing quality
Project Quality Management (Knowledge Area)
Inspection (Technique)
24. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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25. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Quality
Affinity Diagrams
Flowcharting (Technique)
Non-proprietary approaches to quality
26. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Nominal Group Techniques
Inputs into the Perform Quality Control Process
Fitness-for-use
Proprietary Quality Management Methodologies (Tool/Technique)
27. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Force Field Analysis
Process Improvement Plan
Quality Control Measurements (Output/Input)
Affinity Diagrams
28. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Precision
Fitness for Use
Histograms (Tool/Technique)
Flowcharting (Technique)
29. Must include sample size and the acceptance criteria. (Sampling Definition)
Deming's 14 activities for implementing quality
Cost-Benefit Analysis (Tool/Technique)
Sampling Plan
Outputs of the Perform Quality Assurance Process
30. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Outputs of the Perform Quality Control Process
Precision
Costs of conformance (prevention costs)
Quality Objective
31. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Project Quality Management (Knowledge Area)
Customer Satisfaction
Run Charts (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
32. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Crosby's 4 absolutes of quality
Plan-Do-Check-Act
Outputs of the Plan Quality Process
Philip Crosby's 14 steps to improving quality
33. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Perform Quality Control (Process)
Warranties
Tools and techniques of the Perform Quality Assurance Process
Tools and techniques of the Plan Quality Process
34. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
A good quality management plan
Specification
Run
Attribute Sampling
35. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Precision
Project Quality
Quality Audit (Tool/Technique)
Quality Management Plan (Output/Input)
36. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Tools and techniques of the Perform Quality Assurance Process
Pareto Chart (Tool)
A good quality management plan
Process Improvement Plan
37. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Customer Satisfaction
Quality Metrics (Output/Input)
Force Field Analysis
A good quality management plan
38. Diagrams of the forces for and against change. (Additional quality planning tool)
Three well-known process improvement models
Force Field Analysis
Run
Variable Sampling
39. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Costs of conformance (prevention costs)
Consumer's Risk
Quality Metrics (Output/Input)
40. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Process Improvement Plan
Consumer's Risk
Inputs into the Plan Quality Process
Lean Six Sigma
41. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Plan Quality (Process)
Plan-Do-Check-Act
Variable Sampling
42. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Just-In-Time (JIT)
Inspection (Technique)
Quality Audit (Tool/Technique)
Trend
43. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Scatter Diagrams (Tool/Technique)
Quality Policy
Control Charts (Tool)
W. Edwards Deming
44. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Internal Failures
Quality Metrics (Output/Input)
Scatter Diagrams (Tool/Technique)
Loss functions
45. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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46. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Variable
Limit Huggers
Loss functions
Total Quality Management (TQM)
47. The measured value is very close to the true value.
Scatter Diagrams (Tool/Technique)
Accuracy
Conformance to Requirements
Costs on nonconformance (internal or external failures)
48. The change of accepting a bad lot after purchase.(Sampling Definition)
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49. Pattern in control chart in which there is a repeating pattern of points.
Cycle
Tools and techniques of the Perform Quality Control Process
Process Quality
Planning Processes (Process Group)
50. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Outputs of the Perform Quality Control Process
Product Quality
Planning Processes (Process Group)
Statistical Sampling (Tool/Technique)