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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Trend
Customer Satisfaction
Outputs of the Perform Quality Control Process
Limit Huggers
2. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Histograms (Tool/Technique)
Non-proprietary approaches to quality
Quality Metrics (Output/Input)
Force Field Analysis
3. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Variable
Project Quality Management (Knowledge Area)
Specification
4. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Six Sigma
Outputs of the Perform Quality Assurance Process
Process Improvement Plan
Internal Failures
5. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Affinity Diagrams
Quality Audit (Tool/Technique)
Six Sigma
Juran's trilogy
6. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Run Charts (Tool/Technique)
Attribute Sampling
Consumer's Risk
Project Quality Management (Knowledge Area)
7. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Tools and techniques of the Perform Quality Control Process
Project Quality
Six Sigma
Seven primary strategies for TQM as defined by Kerzner
8. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Just-In-Time (JIT)
Pareto Chart (Tool)
Run
Plan Quality (Process)
9. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Philip Crosby's 14 steps to improving quality
Six Sigma
Pareto Chart (Tool)
10. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Quality Policy
Costs of conformance (prevention costs)
Process Quality
Nominal Group Techniques
11. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Conformance to Requirements
Pareto Chart (Tool)
Control Charts (Tool)
Attribute Sampling
12. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Fitness-for-use
Proprietary Quality Management Methodologies (Tool/Technique)
Flowcharting (Technique)
Tools and techniques of the Plan Quality Process
13. An approach to improving quality: - Plan - Improve - Control
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14. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
Project Quality
Plan Quality (Process)
Affinity Diagrams
15. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Fitness-for-use
Quality Policy
Cause and Effect Diagram (Tool/Technique)
Control Charts (Tool)
16. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Seven primary strategies for TQM as defined by Kerzner
Quality Audit (Tool/Technique)
Limit Huggers
Process Improvement Plan
17. Pattern in control chart in which a run of points is close to the control limits.
Sampling Plan
Limit Huggers
Fitness for Use
Continuous Improvement Process (CIP) or Kaizan
18. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Tools and techniques of the Perform Quality Assurance Process
Quality Control Measurements (Output/Input)
Cost-Benefit Analysis (Tool/Technique)
Internal Failures
19. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Customer Satisfaction
Attribute
Sampling Plan
Inspection (Technique)
20. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Inputs into the Plan Quality Process
Outputs of the Perform Quality Assurance Process
Deming's 14 activities for implementing quality
21. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Inputs into the Perform Quality Control Process
Control Limits
Warranties
Proprietary Quality Management Methodologies (Tool/Technique)
22. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Attribute Sampling
Cost-Benefit Analysis (Tool/Technique)
Product Quality
Quality Objective
23. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Inputs into the Perform Quality Assurance Process
Statistical Sampling (Tool/Technique)
Fitness for Use
Inputs into the Perform Quality Control Process
24. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Limit Huggers
Warranties
Lean Six Sigma
25. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Affinity Diagrams
Outputs of the Perform Quality Control Process
Force Field Analysis
Six Sigma
26. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Tools and techniques of the Perform Quality Control Process
W. Edwards Deming
Specification
Control Limits
27. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
Philip Crosby's 14 steps to improving quality
A good quality management plan
Quality
28. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Seven primary strategies for TQM as defined by Kerzner
Fitness for Use
Project Quality
Conformance to Requirements
29. The measured value is very close to the true value.
Cost-Benefit Analysis (Tool/Technique)
Customer Satisfaction
Accuracy
Inputs into the Plan Quality Process
30. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Internal Failures
Run Charts (Tool/Technique)
A good quality management plan
Juran's trilogy
31. Rework - Scrap - Inventory costs - Warranty costs
Control Limits
Costs on nonconformance (internal or external failures)
Variable
Force Field Analysis
32. Anything measured. (Sampling Definition)
Attribute
Crosby's 4 absolutes of quality
Perform Quality Control (Process)
Variable
33. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Process Quality
Benchmarking (Tool/Technique)
Grade
Warranties
34. Pattern in control chart in which there is a repeating pattern of points.
Quality Metrics (Output/Input)
Perform Quality Assurance
Cycle
Tools and techniques of the Perform Quality Control Process
35. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Run Charts (Tool/Technique)
Histograms (Tool/Technique)
External Failures
Specification Limits
36. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Variable Sampling
Product Quality
Proprietary Quality Management Methodologies (Tool/Technique)
Attribute
37. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Plan Quality (Process)
Scatter Diagrams (Tool/Technique)
Variable
Trend
38. A continuous strategy based on ongoing incremental betterment within an organization.
Quality Control Measurements (Output/Input)
Quality Objective
Internal Failures
Process improvement
39. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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40. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Six Sigma
Cost-Benefit Analysis (Tool/Technique)
Consumer's Risk
Control Charts (Tool)
41. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Control Limits
Statistical Sampling (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
42. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Proprietary Quality Management Methodologies (Tool/Technique)
Statistical Sampling (Tool/Technique)
Cost of Quality (COQ)
Quality Management Plan (Output/Input)
43. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Quality Management Plan (Output/Input)
Grade
Rule of Seven
Total Quality Management (TQM)
44. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Process Quality
Loss functions
Attribute Sampling
Design of Experiments (Tool/Technique)
45. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Inspection (Technique)
Perform Quality Assurance
Quality Objective
Six Sigma
46. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Fitness for Use
Histograms (Tool/Technique)
Costs of conformance (prevention costs)
Process Quality
47. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Rule of Seven
Specification
Outputs of the Plan Quality Process
Lean Six Sigma
48. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Benchmarking (Tool/Technique)
Product Quality
Perform Quality Control (Process)
49. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Process Improvement Plan
Perform Quality Control (Process)
Histograms (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
50. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Histograms (Tool/Technique)
Lean Six Sigma
Just-In-Time (JIT)
Outputs of the Perform Quality Assurance Process