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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
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pmp
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Variable Sampling
Tools and techniques of the Perform Quality Control Process
Cycle
2. An approach to improving quality: - Plan - Improve - Control
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3. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Tools and techniques of the Plan Quality Process
Process Quality
Inspection (Technique)
4. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Perform Quality Control (Process)
Flowcharting (Technique)
Tools and techniques of the Plan Quality Process
Design of Experiments (Tool/Technique)
5. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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6. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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7. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Internal Failures
Limit Huggers
Tools and techniques of the Plan Quality Process
Grade
8. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Tools and techniques of the Perform Quality Assurance Process
Attribute
Costs on nonconformance (internal or external failures)
Force Field Analysis
9. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Variable Sampling
Quality
Total Quality Management (TQM)
Three well-known process improvement models
10. The measured value is very close to the true value.
Continuous Improvement Process (CIP) or Kaizan
Specification Limits
Accuracy
External Failures
11. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Cost-Benefit Analysis (Tool/Technique)
Variable
Consumer's Risk
12. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Tools and techniques of the Plan Quality Process
Project Quality Management (Knowledge Area)
Quality Control Measurements (Output/Input)
Philip Crosby's 14 steps to improving quality
13. Form of sampling that measures how well something conforms to quality.
Lean Six Sigma
Variable Sampling
Statistical Sampling (Tool/Technique)
Three well-known process improvement models
14. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Inspection (Technique)
Plan Quality (Process)
Force Field Analysis
15. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Proprietary Quality Management Methodologies (Tool/Technique)
Fitness-for-use
Product Quality
Cause and Effect Diagram (Tool/Technique)
16. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Consumer's Risk
Quality Audit (Tool/Technique)
Inspection (Technique)
Pareto Chart (Tool)
17. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Producer's Risk
Limit Huggers
Scatter Diagrams (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
18. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Plan Quality (Process)
Cost of Quality (COQ)
Histograms (Tool/Technique)
Precision
19. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Inputs into the Plan Quality Process
Grade
W. Edwards Deming
20. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Loss functions
Process Quality
Warranties
Control Charts (Tool)
21. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Quality
Planning Processes (Process Group)
Fitness for Use
22. Rework - Scrap - Inventory costs - Warranty costs
Quality Metrics (Output/Input)
Costs on nonconformance (internal or external failures)
Crosby's 4 absolutes of quality
Affinity Diagrams
23. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Control Limits
Project Quality Management (Knowledge Area)
Consumer's Risk
Run Charts (Tool/Technique)
24. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
Run Charts (Tool/Technique)
Affinity Diagrams
External Failures
Project Quality Management (Knowledge Area)
25. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Tools and techniques of the Perform Quality Assurance Process
Force Field Analysis
Quality Policy
Quality
26. Pattern in control chart in which there is a repeating pattern of points.
Run Charts (Tool/Technique)
Cycle
Lean Six Sigma
Force Field Analysis
27. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Inspection (Technique)
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
Quality Audit (Tool/Technique)
28. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Accuracy
Non-proprietary approaches to quality
Variable
29. The change of accepting a bad lot after purchase.(Sampling Definition)
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30. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Tools and techniques of the Perform Quality Assurance Process
Project Quality
Cause and Effect Diagram (Tool/Technique)
Run Charts (Tool/Technique)
31. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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32. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Planning Processes (Process Group)
Plan-Do-Check-Act
Deming's 14 activities for implementing quality
33. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Consumer's Risk
Process Improvement Plan
Continuous Improvement Process (CIP) or Kaizan
34. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Producer's Risk
Outputs of the Perform Quality Control Process
Pareto Chart (Tool)
35. Anything measured. (Sampling Definition)
Variable
Project Quality Management (Knowledge Area)
Loss functions
Run
36. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Lean Six Sigma
Quality Objective
Conformance to Requirements
Inputs into the Plan Quality Process
37. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Flowcharting (Technique)
Project Quality
Outputs of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
38. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
Benchmarking (Tool/Technique)
Plan-Do-Check-Act
Perform Quality Control (Process)
39. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Specification
Cause and Effect Diagram (Tool/Technique)
Project Quality Management (Knowledge Area)
Affinity Diagrams
40. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Affinity Diagrams
Pareto Chart (Tool)
Run Charts (Tool/Technique)
41. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process improvement
Statistical Sampling (Tool/Technique)
Process Quality
Run
42. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Plan Quality (Process)
Quality Objective
Three well-known process improvement models
Crosby's 4 absolutes of quality
43. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Philip Crosby's 14 steps to improving quality
Plan-Do-Check-Act
Quality Management Plan (Output/Input)
Proprietary Quality Management Methodologies (Tool/Technique)
44. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Lean Six Sigma
Proprietary Quality Management Methodologies (Tool/Technique)
Three well-known process improvement models
Total Quality Management (TQM)
45. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Quality
Design of Experiments (Tool/Technique)
Variable
46. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Plan-Do-Check-Act
Design of Experiments (Tool/Technique)
Inputs into the Perform Quality Control Process
Costs of conformance (prevention costs)
47. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Process improvement
Producer's Risk
Nominal Group Techniques
Perform Quality Assurance
48. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
External Failures
Quality
Crosby's 4 absolutes of quality
Seven primary strategies for TQM as defined by Kerzner
49. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Outputs of the Perform Quality Control Process
Just-In-Time (JIT)
Cause and Effect Diagram (Tool/Technique)
Fitness for Use
50. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Accuracy
Quality Management Plan (Output/Input)
Perform Quality Assurance