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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Proprietary Quality Management Methodologies (Tool/Technique)
Grade
Project Quality
Perform Quality Control (Process)
2. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Conformance to Requirements
Outputs of the Perform Quality Control Process
Quality Audit (Tool/Technique)
Inspection (Technique)
3. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Quality Audit (Tool/Technique)
Plan Quality (Process)
Project Quality Management (Knowledge Area)
4. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Inputs into the Plan Quality Process
Cost-Benefit Analysis (Tool/Technique)
Process Improvement Plan
Variable Sampling
5. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Quality Management Plan (Output/Input)
Control Limits
Inputs into the Plan Quality Process
6. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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7. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Tools and techniques of the Perform Quality Assurance Process
Seven primary strategies for TQM as defined by Kerzner
Limit Huggers
Inputs into the Plan Quality Process
8. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Quality Audit (Tool/Technique)
Benchmarking (Tool/Technique)
Deming's 14 activities for implementing quality
Project Quality Management (Knowledge Area)
9. An approach to improving quality: - Plan - Improve - Control
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10. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
A good quality management plan
Plan Quality (Process)
Nominal Group Techniques
Grade
11. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Quality Control Measurements (Output/Input)
Control Limits
Seven primary strategies for TQM as defined by Kerzner
W. Edwards Deming
12. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Variable Sampling
Specification
Total Quality Management (TQM)
Perform Quality Control (Process)
13. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Three well-known process improvement models
Precision
A good quality management plan
14. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Inspection (Technique)
Benchmarking (Tool/Technique)
Customer Satisfaction
Continuous Improvement Process (CIP) or Kaizan
15. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Planning Processes (Process Group)
Proprietary Quality Management Methodologies (Tool/Technique)
Continuous Improvement Process (CIP) or Kaizan
Benchmarking (Tool/Technique)
16. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Loss functions
Internal Failures
Nominal Group Techniques
Tools and techniques of the Perform Quality Control Process
17. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Process Improvement Plan
Warranties
Cause and Effect Diagram (Tool/Technique)
Tools and techniques of the Plan Quality Process
18. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Benchmarking (Tool/Technique)
Nominal Group Techniques
Process Quality
Scatter Diagrams (Tool/Technique)
19. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Nominal Group Techniques
Flowcharting (Technique)
A good quality management plan
Inputs into the Perform Quality Assurance Process
20. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Precision
Six Sigma
Control Limits
Trend
21. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Planning Processes (Process Group)
Grade
Perform Quality Assurance
22. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Affinity Diagrams
Lean Six Sigma
Cost of Quality (COQ)
Scatter Diagrams (Tool/Technique)
23. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
W. Edwards Deming
Pareto Chart (Tool)
Statistical Sampling (Tool/Technique)
Run
24. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Attribute Sampling
A good quality management plan
Cause and Effect Diagram (Tool/Technique)
Total Quality Management (TQM)
25. Diagrams of the forces for and against change. (Additional quality planning tool)
Force Field Analysis
Outputs of the Perform Quality Control Process
Control Charts (Tool)
Flowcharting (Technique)
26. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Fitness-for-use
Outputs of the Perform Quality Control Process
Affinity Diagrams
Project Quality Management (Knowledge Area)
27. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Cause and Effect Diagram (Tool/Technique)
Run Charts (Tool/Technique)
Quality Metrics (Output/Input)
Project Quality
28. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Force Field Analysis
Outputs of the Plan Quality Process
Run
29. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Planning Processes (Process Group)
Variable
Deming's 14 activities for implementing quality
Quality Control Measurements (Output/Input)
30. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Run Charts (Tool/Technique)
Plan-Do-Check-Act
Project Quality Management (Knowledge Area)
Outputs of the Plan Quality Process
31. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Consumer's Risk
Pareto Chart (Tool)
Cost of Quality (COQ)
Conformance to Requirements
32. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Loss functions
Juran's trilogy
Planning Processes (Process Group)
33. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Inspection (Technique)
Project Quality Management (Knowledge Area)
W. Edwards Deming
34. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Outputs of the Perform Quality Assurance Process
Planning Processes (Process Group)
Costs on nonconformance (internal or external failures)
Proprietary Quality Management Methodologies (Tool/Technique)
35. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Process Improvement Plan
Inspection (Technique)
Quality Management Plan (Output/Input)
Costs on nonconformance (internal or external failures)
36. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Lean Six Sigma
Force Field Analysis
Affinity Diagrams
Statistical Sampling (Tool/Technique)
37. Project management plan - Quality metrics - Work performance information - Quality control measurements
Tools and techniques of the Plan Quality Process
Run Charts (Tool/Technique)
Outputs of the Plan Quality Process
Inputs into the Perform Quality Assurance Process
38. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Process Quality
Outputs of the Perform Quality Control Process
Quality Objective
39. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Attribute Sampling
Cause and Effect Diagram (Tool/Technique)
Plan-Do-Check-Act
40. The change of accepting a bad lot after purchase.(Sampling Definition)
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41. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
A good quality management plan
Conformance to Requirements
Scatter Diagrams (Tool/Technique)
Benchmarking (Tool/Technique)
42. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Product Quality
Cause and Effect Diagram (Tool/Technique)
Plan-Do-Check-Act
Design of Experiments (Tool/Technique)
43. Pattern in control chart in which a run of points is close to the control limits.
Plan Quality (Process)
Limit Huggers
Control Charts (Tool)
Non-proprietary approaches to quality
44. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Rule of Seven
Customer Satisfaction
Quality Management Plan (Output/Input)
Quality
45. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Metrics (Output/Input)
Cause and Effect Diagram (Tool/Technique)
Juran's trilogy
Limit Huggers
46. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Attribute Sampling
Tools and techniques of the Plan Quality Process
Deming's 14 activities for implementing quality
47. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Quality Policy
Scatter Diagrams (Tool/Technique)
Internal Failures
Outputs of the Plan Quality Process
48. Pattern in control chart in which there is a repeating pattern of points.
Loss functions
Cycle
Specification
External Failures
49. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Perform Quality Assurance
Quality Management Plan (Output/Input)
Statistical Sampling (Tool/Technique)
Loss functions
50. Must include sample size and the acceptance criteria. (Sampling Definition)
Accuracy
Sampling Plan
Nominal Group Techniques
Quality Control Measurements (Output/Input)