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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






2. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






3. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






4. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






5. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






6. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






7. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






8. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota

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9. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






10. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)






11. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






12. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






13. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i






14. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance

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15. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






16. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






17. The change of accepting a bad lot after purchase.(Sampling Definition)

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18. An approach to improving quality: - Plan - Improve - Control

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19. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






20. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






21. Quality training - Studies - Surveys - Validation and audits






22. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






23. Must include sample size and the acceptance criteria. (Sampling Definition)






24. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






25. The measured value is very close to the true value.






26. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






27. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets






28. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






29. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






30. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






31. Is about making sure that the product you build has the best design possible to fit the customer's needs.






32. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






33. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






34. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






35. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






36. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






37. Pattern in control chart in which there is a repeating pattern of points.






38. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






39. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






40. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






41. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






42. Form of sampling where ether a work result conforms to quality or it does not.






43. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






44. Diagrams of the forces for and against change. (Additional quality planning tool)






45. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






46. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






47. Project management plan - Quality metrics - Work performance information - Quality control measurements






48. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






49. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






50. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.