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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Lean Six Sigma
Scatter Diagrams (Tool/Technique)
Project Quality
Cost-Benefit Analysis (Tool/Technique)
2. A continuous strategy based on ongoing incremental betterment within an organization.
Lean Six Sigma
Variable
Quality Metrics (Output/Input)
Process improvement
3. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Conformance to Requirements
Run
Outputs of the Perform Quality Control Process
Quality Management Plan (Output/Input)
4. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Accuracy
Plan-Do-Check-Act
Conformance to Requirements
Fitness-for-use
5. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Total Quality Management (TQM)
Process improvement
Quality
Quality Metrics (Output/Input)
6. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Tools and techniques of the Perform Quality Control Process
Plan Quality (Process)
Quality Audit (Tool/Technique)
Specification Limits
7. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Cause and Effect Diagram (Tool/Technique)
Six Sigma
Warranties
Juran's trilogy
8. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Sampling Plan
Quality Objective
Crosby's 4 absolutes of quality
Grade
9. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Consumer's Risk
Non-proprietary approaches to quality
Loss functions
10. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
W. Edwards Deming
Perform Quality Control (Process)
Quality Control Measurements (Output/Input)
Design of Experiments (Tool/Technique)
11. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Affinity Diagrams
Inputs into the Perform Quality Assurance Process
Accuracy
12. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Rule of Seven
Just-In-Time (JIT)
Outputs of the Perform Quality Assurance Process
Consumer's Risk
13. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Crosby's 4 absolutes of quality
A good quality management plan
Cycle
14. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Tools and techniques of the Plan Quality Process
Crosby's 4 absolutes of quality
Inputs into the Plan Quality Process
A good quality management plan
15. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Inspection (Technique)
Loss functions
Consumer's Risk
Continuous Improvement Process (CIP) or Kaizan
16. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Costs of conformance (prevention costs)
Sampling Plan
Cause and Effect Diagram (Tool/Technique)
17. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Attribute
Lean Six Sigma
Seven primary strategies for TQM as defined by Kerzner
Quality Policy
18. Form of sampling that measures how well something conforms to quality.
Quality Audit (Tool/Technique)
Control Limits
Cost-Benefit Analysis (Tool/Technique)
Variable Sampling
19. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Deming's 14 activities for implementing quality
Quality Objective
Tools and techniques of the Plan Quality Process
Perform Quality Control (Process)
20. An approach to improving quality: - Plan - Improve - Control
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21. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Attribute
Just-In-Time (JIT)
Benchmarking (Tool/Technique)
Sampling Plan
22. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Outputs of the Plan Quality Process
Project Quality Management (Knowledge Area)
Lean Six Sigma
External Failures
23. Pattern in control chart in which there is a repeating pattern of points.
Six Sigma
Process Quality
Cost-Benefit Analysis (Tool/Technique)
Cycle
24. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Just-In-Time (JIT)
Tools and techniques of the Perform Quality Control Process
Perform Quality Assurance
Process improvement
25. The measured value is very close to the true value.
Control Limits
Tools and techniques of the Plan Quality Process
Accuracy
Outputs of the Perform Quality Control Process
26. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Plan-Do-Check-Act
Fitness-for-use
Total Quality Management (TQM)
27. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Attribute
Nominal Group Techniques
Juran's trilogy
External Failures
28. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
A good quality management plan
Statistical Sampling (Tool/Technique)
Process Improvement Plan
29. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Attribute Sampling
Planning Processes (Process Group)
Run Charts (Tool/Technique)
30. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Tools and techniques of the Perform Quality Assurance Process
Cost-Benefit Analysis (Tool/Technique)
Warranties
Non-proprietary approaches to quality
31. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Inspection (Technique)
Outputs of the Plan Quality Process
Control Limits
Scatter Diagrams (Tool/Technique)
32. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Outputs of the Plan Quality Process
Internal Failures
Accuracy
Six Sigma
33. Anything measured. (Sampling Definition)
Variable
Inputs into the Perform Quality Control Process
Six Sigma
Fitness for Use
34. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Limit Huggers
Histograms (Tool/Technique)
Total Quality Management (TQM)
Process Improvement Plan
35. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Cost of Quality (COQ)
Outputs of the Perform Quality Assurance Process
Specification
36. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Affinity Diagrams
Costs on nonconformance (internal or external failures)
Juran's trilogy
Accuracy
37. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Loss functions
Project Quality
Outputs of the Perform Quality Assurance Process
38. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Inputs into the Perform Quality Assurance Process
Affinity Diagrams
Costs of conformance (prevention costs)
39. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Process Improvement Plan
Proprietary Quality Management Methodologies (Tool/Technique)
Three well-known process improvement models
W. Edwards Deming
40. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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41. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Benchmarking (Tool/Technique)
Process Improvement Plan
Tools and techniques of the Perform Quality Assurance Process
Run Charts (Tool/Technique)
42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Sampling Plan
Control Limits
Juran's trilogy
Project Quality
43. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Costs on nonconformance (internal or external failures)
Tools and techniques of the Plan Quality Process
Specification
Affinity Diagrams
44. Must include sample size and the acceptance criteria. (Sampling Definition)
Conformance to Requirements
Continuous Improvement Process (CIP) or Kaizan
Tools and techniques of the Plan Quality Process
Sampling Plan
45. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Quality Audit (Tool/Technique)
Pareto Chart (Tool)
Quality Metrics (Output/Input)
Sampling Plan
46. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Inspection (Technique)
Continuous Improvement Process (CIP) or Kaizan
Perform Quality Control (Process)
Plan-Do-Check-Act
47. Diagrams of the forces for and against change. (Additional quality planning tool)
Quality
Tools and techniques of the Plan Quality Process
Force Field Analysis
Process Improvement Plan
48. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Control Limits
External Failures
Warranties
Design of Experiments (Tool/Technique)
49. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Attribute Sampling
Lean Six Sigma
Inputs into the Plan Quality Process
Quality Control Measurements (Output/Input)
50. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Philip Crosby's 14 steps to improving quality
Loss functions
Control Limits
Trend