Test your basic knowledge |

PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






2. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.






3. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






4. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






5. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






6. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)






7. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review






8. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






9. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






10. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi






11. Rework - Scrap - Inventory costs - Warranty costs






12. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)


13. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






14. Looking at how much your quality activities will cost versus how much you will gain from doing them.






15. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






16. Form of sampling that measures how well something conforms to quality.






17. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






18. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






19. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






20. The change of accepting a bad lot after purchase.(Sampling Definition)


21. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping






22. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop






23. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates






24. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






25. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






26. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






27. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






28. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






29. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the






30. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






31. An approach to improving quality: - Plan - Improve - Control


32. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte






33. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






34. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






35. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






36. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






37. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






38. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






39. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






40. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






41. Quality training - Studies - Surveys - Validation and audits






42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






43. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.






44. Must include sample size and the acceptance criteria. (Sampling Definition)






45. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






46. Pattern in control chart in which a run of points is close to the control limits.






47. Pattern in control chart in which there is a repeating pattern of points.






48. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of






49. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






50. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.