SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A continuous strategy based on ongoing incremental betterment within an organization.
Trend
Crosby's 4 absolutes of quality
Process improvement
Plan Quality (Process)
2. Form of sampling that measures how well something conforms to quality.
Design of Experiments (Tool/Technique)
Fitness for Use
Variable Sampling
Producer's Risk
3. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
W. Edwards Deming
Benchmarking (Tool/Technique)
Fitness-for-use
4. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Statistical Sampling (Tool/Technique)
Process Quality
Lean Six Sigma
Quality Policy
5. Form of sampling where ether a work result conforms to quality or it does not.
Sampling Plan
Attribute Sampling
Three well-known process improvement models
Fitness-for-use
6. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Customer Satisfaction
Inputs into the Plan Quality Process
Plan-Do-Check-Act
Quality Policy
7. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Statistical Sampling (Tool/Technique)
Histograms (Tool/Technique)
Fitness-for-use
Tools and techniques of the Plan Quality Process
8. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Tools and techniques of the Plan Quality Process
Plan-Do-Check-Act
Accuracy
Precision
9. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Cost of Quality (COQ)
Inputs into the Perform Quality Assurance Process
Limit Huggers
10. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Tools and techniques of the Perform Quality Assurance Process
Outputs of the Plan Quality Process
Planning Processes (Process Group)
Quality Policy
11. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
12. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Plan Quality (Process)
Three well-known process improvement models
Deming's 14 activities for implementing quality
Non-proprietary approaches to quality
13. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Nominal Group Techniques
Plan-Do-Check-Act
Conformance to Requirements
Warranties
14. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Run Charts (Tool/Technique)
Just-In-Time (JIT)
Plan Quality (Process)
Accuracy
15. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Inputs into the Perform Quality Assurance Process
Flowcharting (Technique)
W. Edwards Deming
Fitness for Use
16. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Deming's 14 activities for implementing quality
W. Edwards Deming
Tools and techniques of the Perform Quality Control Process
Planning Processes (Process Group)
17. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Deming's 14 activities for implementing quality
Sampling Plan
Tools and techniques of the Plan Quality Process
Total Quality Management (TQM)
18. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Grade
Seven primary strategies for TQM as defined by Kerzner
Plan Quality (Process)
Philip Crosby's 14 steps to improving quality
19. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Control Charts (Tool)
Total Quality Management (TQM)
Precision
Product Quality
20. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Specification
Run Charts (Tool/Technique)
Cost of Quality (COQ)
Statistical Sampling (Tool/Technique)
21. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run Charts (Tool/Technique)
Quality Policy
Specification Limits
Run
22. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Metrics (Output/Input)
Histograms (Tool/Technique)
Limit Huggers
Quality Management Plan (Output/Input)
23. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
A good quality management plan
Total Quality Management (TQM)
Lean Six Sigma
Process Quality
24. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Cycle
Trend
Producer's Risk
Conformance to Requirements
25. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Limit Huggers
Process Quality
Cost of Quality (COQ)
Quality
26. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Sampling Plan
Precision
Inputs into the Plan Quality Process
27. An approach to improving quality: - Plan - Improve - Control
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
28. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Attribute
Inspection (Technique)
External Failures
Run Charts (Tool/Technique)
29. Pattern in control chart in which a run of points is close to the control limits.
Limit Huggers
Specification
Customer Satisfaction
A good quality management plan
30. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
31. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Costs on nonconformance (internal or external failures)
Nominal Group Techniques
Quality Objective
Benchmarking (Tool/Technique)
32. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Continuous Improvement Process (CIP) or Kaizan
Cause and Effect Diagram (Tool/Technique)
Warranties
Conformance to Requirements
33. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Quality Objective
A good quality management plan
Pareto Chart (Tool)
34. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Grade
Continuous Improvement Process (CIP) or Kaizan
Rule of Seven
Sampling Plan
35. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Seven primary strategies for TQM as defined by Kerzner
Sampling Plan
Cause and Effect Diagram (Tool/Technique)
Loss functions
36. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Warranties
Product Quality
Plan Quality (Process)
Three well-known process improvement models
37. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Sampling Plan
Inputs into the Perform Quality Control Process
W. Edwards Deming
Process Improvement Plan
38. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.
External Failures
Attribute
Planning Processes (Process Group)
Inputs into the Perform Quality Assurance Process
39. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality
Fitness-for-use
Quality Audit (Tool/Technique)
Variable Sampling
40. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Three well-known process improvement models
Quality Metrics (Output/Input)
Grade
Histograms (Tool/Technique)
41. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Plan Quality (Process)
Tools and techniques of the Plan Quality Process
Process Quality
Scatter Diagrams (Tool/Technique)
42. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Perform Quality Control (Process)
Scatter Diagrams (Tool/Technique)
Precision
Consumer's Risk
43. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Affinity Diagrams
Limit Huggers
Project Quality Management (Knowledge Area)
44. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Warranties
Three well-known process improvement models
Planning Processes (Process Group)
Total Quality Management (TQM)
45. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Project Quality
Crosby's 4 absolutes of quality
Quality Control Measurements (Output/Input)
Tools and techniques of the Plan Quality Process
46. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Consumer's Risk
Specification Limits
Inputs into the Plan Quality Process
Cost-Benefit Analysis (Tool/Technique)
47. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Just-In-Time (JIT)
Process Improvement Plan
Inputs into the Perform Quality Assurance Process
Quality Policy
48. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Warranties
Specification
Crosby's 4 absolutes of quality
49. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Perform Quality Control (Process)
Cause and Effect Diagram (Tool/Technique)
Customer Satisfaction
Proprietary Quality Management Methodologies (Tool/Technique)
50. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Plan Quality (Process)
Control Charts (Tool)
Scatter Diagrams (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process