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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Crosby's 4 absolutes of quality
Rule of Seven
Control Charts (Tool)
Inputs into the Perform Quality Control Process
2. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Cost-Benefit Analysis (Tool/Technique)
Internal Failures
Variable Sampling
Quality
3. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Seven primary strategies for TQM as defined by Kerzner
W. Edwards Deming
Process Quality
A good quality management plan
4. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Specification
Quality Control Measurements (Output/Input)
Tools and techniques of the Perform Quality Control Process
Planning Processes (Process Group)
5. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Accuracy
Perform Quality Assurance
Juran's trilogy
Scatter Diagrams (Tool/Technique)
6. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Run Charts (Tool/Technique)
Nominal Group Techniques
Benchmarking (Tool/Technique)
Outputs of the Plan Quality Process
7. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Histograms (Tool/Technique)
Quality Audit (Tool/Technique)
Run Charts (Tool/Technique)
A good quality management plan
8. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Specification
Inputs into the Plan Quality Process
Statistical Sampling (Tool/Technique)
Variable Sampling
9. Form of sampling where ether a work result conforms to quality or it does not.
Internal Failures
Planning Processes (Process Group)
Control Charts (Tool)
Attribute Sampling
10. A continuous strategy based on ongoing incremental betterment within an organization.
Process improvement
Cost of Quality (COQ)
Quality Objective
Precision
11. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Variable
Quality
Project Quality Management (Knowledge Area)
12. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Nominal Group Techniques
W. Edwards Deming
Run
Quality
13. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Quality Audit (Tool/Technique)
Pareto Chart (Tool)
Run
14. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Internal Failures
Inspection (Technique)
Producer's Risk
Deming's 14 activities for implementing quality
15. Anything measured. (Sampling Definition)
Sampling Plan
Variable
Tools and techniques of the Plan Quality Process
Scatter Diagrams (Tool/Technique)
16. Pattern in control chart in which there is a repeating pattern of points.
Perform Quality Assurance
Cycle
Tools and techniques of the Perform Quality Control Process
Control Limits
17. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Crosby's 4 absolutes of quality
Tools and techniques of the Perform Quality Assurance Process
Quality Objective
Internal Failures
18. The change of accepting a bad lot after purchase.(Sampling Definition)
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19. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Deming's 14 activities for implementing quality
Attribute
Plan Quality (Process)
Attribute Sampling
20. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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21. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Seven primary strategies for TQM as defined by Kerzner
Product Quality
Quality Policy
Inspection (Technique)
22. An approach to improving quality: - Plan - Improve - Control
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23. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Quality Objective
Inputs into the Perform Quality Control Process
Nominal Group Techniques
Histograms (Tool/Technique)
24. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Attribute Sampling
Benchmarking (Tool/Technique)
Quality Policy
Six Sigma
25. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Grade
Attribute
Outputs of the Perform Quality Assurance Process
Quality Audit (Tool/Technique)
26. Quality training - Studies - Surveys - Validation and audits
Scatter Diagrams (Tool/Technique)
Costs of conformance (prevention costs)
Costs on nonconformance (internal or external failures)
Consumer's Risk
27. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Attribute Sampling
Outputs of the Perform Quality Control Process
Just-In-Time (JIT)
Process Improvement Plan
28. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Trend
Control Limits
Accuracy
29. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Quality Policy
Consumer's Risk
A good quality management plan
30. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Lean Six Sigma
Six Sigma
Perform Quality Assurance
Limit Huggers
31. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Product Quality
Quality Metrics (Output/Input)
Continuous Improvement Process (CIP) or Kaizan
Quality Policy
32. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Pareto Chart (Tool)
Histograms (Tool/Technique)
Run
Process Improvement Plan
33. Must include sample size and the acceptance criteria. (Sampling Definition)
Quality Metrics (Output/Input)
Sampling Plan
Loss functions
Juran's trilogy
34. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Statistical Sampling (Tool/Technique)
Customer Satisfaction
Outputs of the Perform Quality Control Process
Quality Control Measurements (Output/Input)
35. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Cycle
Loss functions
Process Quality
36. Rework - Scrap - Inventory costs - Warranty costs
Specification
Costs on nonconformance (internal or external failures)
Pareto Chart (Tool)
Statistical Sampling (Tool/Technique)
37. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Tools and techniques of the Perform Quality Assurance Process
Nominal Group Techniques
Grade
Affinity Diagrams
38. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Cause and Effect Diagram (Tool/Technique)
Quality Audit (Tool/Technique)
Warranties
Non-proprietary approaches to quality
39. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Precision
Cost-Benefit Analysis (Tool/Technique)
Tools and techniques of the Plan Quality Process
Pareto Chart (Tool)
40. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Planning Processes (Process Group)
Internal Failures
Process improvement
Inspection (Technique)
41. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Non-proprietary approaches to quality
Project Quality
Warranties
Consumer's Risk
42. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
A good quality management plan
Three well-known process improvement models
Deming's 14 activities for implementing quality
Limit Huggers
43. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Accuracy
Specification
Cycle
Tools and techniques of the Perform Quality Assurance Process
44. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Internal Failures
Design of Experiments (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Quality
45. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Tools and techniques of the Perform Quality Assurance Process
W. Edwards Deming
Costs on nonconformance (internal or external failures)
Run
46. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Customer Satisfaction
Grade
Deming's 14 activities for implementing quality
Cost-Benefit Analysis (Tool/Technique)
47. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Costs of conformance (prevention costs)
Control Charts (Tool)
Control Limits
Cycle
48. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Attribute Sampling
Six Sigma
Attribute
Project Quality Management (Knowledge Area)
49. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Fitness for Use
Plan-Do-Check-Act
Quality
Fitness-for-use
50. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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