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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Process improvement
Planning Processes (Process Group)
Quality Control Measurements (Output/Input)
Attribute
2. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Deming's 14 activities for implementing quality
Producer's Risk
Lean Six Sigma
Juran's trilogy
3. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
W. Edwards Deming
Conformance to Requirements
Affinity Diagrams
Continuous Improvement Process (CIP) or Kaizan
4. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
5. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Rule of Seven
Affinity Diagrams
Quality Audit (Tool/Technique)
Planning Processes (Process Group)
6. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Fitness-for-use
Process Quality
Run Charts (Tool/Technique)
Quality Control Measurements (Output/Input)
7. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Customer Satisfaction
Product Quality
Outputs of the Perform Quality Assurance Process
8. Form of sampling where ether a work result conforms to quality or it does not.
Attribute Sampling
Project Quality Management (Knowledge Area)
Juran's trilogy
Crosby's 4 absolutes of quality
9. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Specification Limits
Inspection (Technique)
Cost of Quality (COQ)
Design of Experiments (Tool/Technique)
10. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Quality Policy
Run Charts (Tool/Technique)
Planning Processes (Process Group)
Fitness for Use
11. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Precision
Inspection (Technique)
Force Field Analysis
Scatter Diagrams (Tool/Technique)
12. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Perform Quality Assurance
Process Quality
Plan-Do-Check-Act
13. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Inputs into the Plan Quality Process
Control Charts (Tool)
Benchmarking (Tool/Technique)
Loss functions
14. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Conformance to Requirements
Quality
Sampling Plan
Three well-known process improvement models
15. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Quality Control Measurements (Output/Input)
Grade
Outputs of the Perform Quality Control Process
Tools and techniques of the Perform Quality Control Process
16. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Product Quality
Project Quality Management (Knowledge Area)
Control Charts (Tool)
A good quality management plan
17. Pattern in control chart in which there is a repeating pattern of points.
Rule of Seven
Variable
Crosby's 4 absolutes of quality
Cycle
18. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Quality Objective
Outputs of the Perform Quality Control Process
Specification Limits
Control Charts (Tool)
19. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Process Improvement Plan
Producer's Risk
Quality Control Measurements (Output/Input)
Quality Management Plan (Output/Input)
20. Must include sample size and the acceptance criteria. (Sampling Definition)
Tools and techniques of the Plan Quality Process
Cost-Benefit Analysis (Tool/Technique)
Sampling Plan
Quality
21. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Statistical Sampling (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Perform Quality Assurance
Design of Experiments (Tool/Technique)
22. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
A good quality management plan
Tools and techniques of the Perform Quality Control Process
Sampling Plan
Plan Quality (Process)
23. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Six Sigma
Control Limits
Perform Quality Control (Process)
Tools and techniques of the Perform Quality Assurance Process
24. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Internal Failures
Quality Objective
Plan Quality (Process)
Project Quality
25. Quality training - Studies - Surveys - Validation and audits
Perform Quality Control (Process)
Force Field Analysis
Costs of conformance (prevention costs)
Plan Quality (Process)
26. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Precision
Customer Satisfaction
Flowcharting (Technique)
Accuracy
27. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Rule of Seven
Cost of Quality (COQ)
Project Quality Management (Knowledge Area)
Process Quality
28. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Run Charts (Tool/Technique)
Plan-Do-Check-Act
Attribute
Cost-Benefit Analysis (Tool/Technique)
29. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Producer's Risk
Tools and techniques of the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Statistical Sampling (Tool/Technique)
30. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Grade
Product Quality
Cycle
Proprietary Quality Management Methodologies (Tool/Technique)
31. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Three well-known process improvement models
Attribute Sampling
Run
Plan-Do-Check-Act
32. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Plan-Do-Check-Act
Internal Failures
Crosby's 4 absolutes of quality
Benchmarking (Tool/Technique)
33. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Planning Processes (Process Group)
Costs of conformance (prevention costs)
Grade
Design of Experiments (Tool/Technique)
34. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Costs on nonconformance (internal or external failures)
Perform Quality Assurance
Histograms (Tool/Technique)
Nominal Group Techniques
35. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Quality Audit (Tool/Technique)
Specification Limits
Non-proprietary approaches to quality
Affinity Diagrams
36. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Seven primary strategies for TQM as defined by Kerzner
Attribute
Statistical Sampling (Tool/Technique)
Warranties
37. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Fitness-for-use
Pareto Chart (Tool)
Trend
Precision
38. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Philip Crosby's 14 steps to improving quality
Tools and techniques of the Perform Quality Control Process
Inspection (Technique)
Internal Failures
39. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Limit Huggers
Inspection (Technique)
Affinity Diagrams
Cost-Benefit Analysis (Tool/Technique)
40. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Six Sigma
Cost-Benefit Analysis (Tool/Technique)
Warranties
Project Quality Management (Knowledge Area)
41. The change of accepting a bad lot after purchase.(Sampling Definition)
42. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
W. Edwards Deming
Process improvement
Outputs of the Plan Quality Process
Specification
43. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Customer Satisfaction
Process Quality
A good quality management plan
Loss functions
44. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Inputs into the Perform Quality Control Process
Design of Experiments (Tool/Technique)
Attribute Sampling
Control Charts (Tool)
45. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Inputs into the Perform Quality Control Process
Warranties
Cause and Effect Diagram (Tool/Technique)
Force Field Analysis
46. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Product Quality
Continuous Improvement Process (CIP) or Kaizan
Costs of conformance (prevention costs)
Flowcharting (Technique)
47. An approach to improving quality: - Plan - Improve - Control
48. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Cost-Benefit Analysis (Tool/Technique)
A good quality management plan
Perform Quality Control (Process)
49. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Control Process
Histograms (Tool/Technique)
Inputs into the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Assurance Process
50. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Run
Quality Audit (Tool/Technique)
Quality Metrics (Output/Input)
Inputs into the Plan Quality Process