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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Process Improvement Plan
Rule of Seven
Cause and Effect Diagram (Tool/Technique)
Process improvement
2. Anything measured. (Sampling Definition)
Outputs of the Plan Quality Process
Perform Quality Control (Process)
Proprietary Quality Management Methodologies (Tool/Technique)
Variable
3. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv
Customer Satisfaction
Inputs into the Plan Quality Process
A good quality management plan
Flowcharting (Technique)
4. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Project Quality Management (Knowledge Area)
Three well-known process improvement models
A good quality management plan
5. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Flowcharting (Technique)
Quality Metrics (Output/Input)
Statistical Sampling (Tool/Technique)
Precision
6. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Planning Processes (Process Group)
Trend
Outputs of the Plan Quality Process
Flowcharting (Technique)
7. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Conformance to Requirements
Quality Objective
Continuous Improvement Process (CIP) or Kaizan
Customer Satisfaction
8. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Fitness for Use
Producer's Risk
Grade
Tools and techniques of the Perform Quality Control Process
9. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Statistical Sampling (Tool/Technique)
Rule of Seven
Process Improvement Plan
Continuous Improvement Process (CIP) or Kaizan
10. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
A good quality management plan
Benchmarking (Tool/Technique)
Scatter Diagrams (Tool/Technique)
Nominal Group Techniques
11. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools
Costs of conformance (prevention costs)
Statistical Sampling (Tool/Technique)
Lean Six Sigma
Tools and techniques of the Plan Quality Process
12. Form of sampling that measures how well something conforms to quality.
Conformance to Requirements
Process Improvement Plan
Fitness-for-use
Variable Sampling
13. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
Trend
Inspection (Technique)
Design of Experiments (Tool/Technique)
Tools and techniques of the Perform Quality Control Process
14. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
Histograms (Tool/Technique)
Plan Quality (Process)
Tools and techniques of the Perform Quality Control Process
Cause and Effect Diagram (Tool/Technique)
15. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Tools and techniques of the Perform Quality Assurance Process
Quality Objective
Control Limits
Project Quality
16. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Process Improvement Plan
Outputs of the Perform Quality Control Process
Consumer's Risk
Outputs of the Plan Quality Process
17. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Limit Huggers
Consumer's Risk
Flowcharting (Technique)
Attribute
18. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Philip Crosby's 14 steps to improving quality
Total Quality Management (TQM)
Cause and Effect Diagram (Tool/Technique)
Costs on nonconformance (internal or external failures)
19. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Assurance Process
Warranties
Costs on nonconformance (internal or external failures)
Accuracy
20. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Perform Quality Assurance
Tools and techniques of the Perform Quality Assurance Process
Process Improvement Plan
Process Quality
21. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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22. Must include sample size and the acceptance criteria. (Sampling Definition)
Process Improvement Plan
Costs on nonconformance (internal or external failures)
Perform Quality Control (Process)
Sampling Plan
23. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Just-In-Time (JIT)
Run
Plan-Do-Check-Act
Juran's trilogy
24. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Conformance to Requirements
Lean Six Sigma
Process Quality
Continuous Improvement Process (CIP) or Kaizan
25. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Producer's Risk
Project Quality Management (Knowledge Area)
Statistical Sampling (Tool/Technique)
Project Quality
26. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Quality Metrics (Output/Input)
Design of Experiments (Tool/Technique)
Inspection (Technique)
27. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Product Quality
Internal Failures
Grade
28. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Warranties
Plan-Do-Check-Act
Run Charts (Tool/Technique)
Fitness-for-use
29. Quality training - Studies - Surveys - Validation and audits
Costs of conformance (prevention costs)
External Failures
Producer's Risk
Continuous Improvement Process (CIP) or Kaizan
30. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Process improvement
Quality Objective
Inputs into the Plan Quality Process
Fitness-for-use
31. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Scatter Diagrams (Tool/Technique)
Rule of Seven
Internal Failures
Force Field Analysis
32. An approach to improving quality: - Plan - Improve - Control
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33. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Precision
Inputs into the Perform Quality Control Process
Just-In-Time (JIT)
Outputs of the Perform Quality Control Process
34. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Quality Management Plan (Output/Input)
Attribute Sampling
Design of Experiments (Tool/Technique)
Six Sigma
35. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Control Charts (Tool)
Force Field Analysis
Plan-Do-Check-Act
Loss functions
36. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Plan Quality (Process)
Variable
Process Improvement Plan
Just-In-Time (JIT)
37. Rework - Scrap - Inventory costs - Warranty costs
Costs on nonconformance (internal or external failures)
Inputs into the Perform Quality Assurance Process
Variable
Inputs into the Plan Quality Process
38. A continuous strategy based on ongoing incremental betterment within an organization.
Attribute Sampling
Process improvement
Project Quality Management (Knowledge Area)
Proprietary Quality Management Methodologies (Tool/Technique)
39. The measured value is very close to the true value.
Juran's trilogy
Perform Quality Assurance
Accuracy
Run Charts (Tool/Technique)
40. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Loss functions
Quality Policy
Process Quality
Benchmarking (Tool/Technique)
41. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Quality Audit (Tool/Technique)
Product Quality
Philip Crosby's 14 steps to improving quality
Process Improvement Plan
42. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Histograms (Tool/Technique)
Project Quality
Tools and techniques of the Plan Quality Process
Philip Crosby's 14 steps to improving quality
43. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Internal Failures
Continuous Improvement Process (CIP) or Kaizan
Precision
Run
44. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Conformance to Requirements
Process improvement
Specification
Juran's trilogy
45. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Costs on nonconformance (internal or external failures)
Run
Internal Failures
Proprietary Quality Management Methodologies (Tool/Technique)
46. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Six Sigma
Perform Quality Assurance
Project Quality
Grade
47. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Cause and Effect Diagram (Tool/Technique)
Benchmarking (Tool/Technique)
Inspection (Technique)
Quality Metrics (Output/Input)
48. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.
Quality Control Measurements (Output/Input)
Process Quality
Three well-known process improvement models
Outputs of the Plan Quality Process
49. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Control Charts (Tool)
Affinity Diagrams
Inputs into the Perform Quality Control Process
Nominal Group Techniques
50. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Process Quality
Non-proprietary approaches to quality
Cause and Effect Diagram (Tool/Technique)
Fitness for Use