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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Variable
Force Field Analysis
Proprietary Quality Management Methodologies (Tool/Technique)
Project Quality
2. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Process Quality
Quality Objective
Design of Experiments (Tool/Technique)
Grade
3. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Rule of Seven
Plan Quality (Process)
Fitness for Use
Three well-known process improvement models
4. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Outputs of the Perform Quality Assurance Process
Lean Six Sigma
Deming's 14 activities for implementing quality
Just-In-Time (JIT)
5. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.
Cause and Effect Diagram (Tool/Technique)
Sampling Plan
Plan-Do-Check-Act
Precision
6. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
External Failures
Run
Outputs of the Perform Quality Assurance Process
7. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Cost of Quality (COQ)
Outputs of the Perform Quality Control Process
Flowcharting (Technique)
Quality Metrics (Output/Input)
8. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Quality Objective
Nominal Group Techniques
Just-In-Time (JIT)
Quality Management Plan (Output/Input)
9. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
Scatter Diagrams (Tool/Technique)
Flowcharting (Technique)
Deming's 14 activities for implementing quality
Benchmarking (Tool/Technique)
10. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Seven primary strategies for TQM as defined by Kerzner
Lean Six Sigma
Process Improvement Plan
Quality Audit (Tool/Technique)
11. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Quality Metrics (Output/Input)
Deming's 14 activities for implementing quality
Seven primary strategies for TQM as defined by Kerzner
Continuous Improvement Process (CIP) or Kaizan
12. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Grade
A good quality management plan
Conformance to Requirements
13. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma
Non-proprietary approaches to quality
Inspection (Technique)
Sampling Plan
Outputs of the Perform Quality Control Process
14. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Control Limits
Specification
Non-proprietary approaches to quality
Deming's 14 activities for implementing quality
15. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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16. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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17. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Accuracy
Juran's trilogy
Seven primary strategies for TQM as defined by Kerzner
18. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Quality
Control Charts (Tool)
Flowcharting (Technique)
Trend
19. Form of sampling that measures how well something conforms to quality.
Product Quality
Trend
Quality Objective
Variable Sampling
20. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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21. The change of accepting a bad lot after purchase.(Sampling Definition)
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22. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Quality Objective
Inputs into the Perform Quality Control Process
Quality Management Plan (Output/Input)
Grade
23. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Specification Limits
Deming's 14 activities for implementing quality
Juran's trilogy
24. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Total Quality Management (TQM)
Tools and techniques of the Perform Quality Control Process
Internal Failures
Run
25. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Histograms (Tool/Technique)
Inputs into the Plan Quality Process
Quality Objective
Grade
26. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Quality Management Plan (Output/Input)
Affinity Diagrams
Proprietary Quality Management Methodologies (Tool/Technique)
Force Field Analysis
27. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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28. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Process improvement
Run
Customer Satisfaction
Proprietary Quality Management Methodologies (Tool/Technique)
29. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Specification Limits
Lean Six Sigma
Run Charts (Tool/Technique)
Histograms (Tool/Technique)
30. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Quality Control Measurements (Output/Input)
W. Edwards Deming
Project Quality
Philip Crosby's 14 steps to improving quality
31. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Tools and techniques of the Perform Quality Assurance Process
Quality Metrics (Output/Input)
Conformance to Requirements
Crosby's 4 absolutes of quality
32. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Planning Processes (Process Group)
Proprietary Quality Management Methodologies (Tool/Technique)
Control Charts (Tool)
Juran's trilogy
33. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam
Process Quality
Variable
W. Edwards Deming
Three well-known process improvement models
34. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Accuracy
Seven primary strategies for TQM as defined by Kerzner
Variable
External Failures
35. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Run
Process Improvement Plan
Lean Six Sigma
Grade
36. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
W. Edwards Deming
Quality Management Plan (Output/Input)
Seven primary strategies for TQM as defined by Kerzner
Costs of conformance (prevention costs)
37. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte
Outputs of the Plan Quality Process
Fitness-for-use
Crosby's 4 absolutes of quality
Attribute
38. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Customer Satisfaction
Outputs of the Plan Quality Process
Affinity Diagrams
39. Project management plan - Quality metrics - Work performance information - Quality control measurements
Customer Satisfaction
Variable
Inputs into the Perform Quality Assurance Process
Tools and techniques of the Perform Quality Control Process
40. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim
Cost of Quality (COQ)
Rule of Seven
Control Limits
Product Quality
41. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Attribute
Quality
Trend
Control Limits
42. Rework - Scrap - Inventory costs - Warranty costs
Tools and techniques of the Perform Quality Assurance Process
Costs on nonconformance (internal or external failures)
Non-proprietary approaches to quality
External Failures
43. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
External Failures
Plan Quality (Process)
Rule of Seven
Benchmarking (Tool/Technique)
44. An approach to improving quality: - Plan - Improve - Control
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45. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Warranties
Scatter Diagrams (Tool/Technique)
Fitness for Use
Affinity Diagrams
46. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Loss functions
Pareto Chart (Tool)
Perform Quality Control (Process)
Product Quality
47. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Six Sigma
Product Quality
Just-In-Time (JIT)
Outputs of the Plan Quality Process
48. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Nominal Group Techniques
External Failures
Tools and techniques of the Perform Quality Assurance Process
Loss functions
49. Cause and effect diagrams - Control charts - Flowcharting - Histogram - Paneto chart - Run chart - Scatter diagram - Statistical sampling - Inspection - Approved change requests review
W. Edwards Deming
Quality
Tools and techniques of the Perform Quality Control Process
Attribute Sampling
50. The measured value is very close to the true value.
Six Sigma
Project Quality
Accuracy
Specification