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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.






2. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis






3. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






4. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






5. Rework - Scrap - Inventory costs - Warranty costs






6. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.






7. A continuous strategy based on ongoing incremental betterment within an organization.






8. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance


9. Cost benefit analysis - Cost of quality - Control charts - Benchmarking - Design of experiments - Statistical sampling - Flowcharting - Proprietary quality management methodologies - Additional quality planning tools






10. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






11. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






12. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






13. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






14. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






15. Form of sampling that measures how well something conforms to quality.






16. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.






17. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






18. Means the value of repeated measurements are clustered and have little scatter. Not necessary accurate. *The degree of reproducibility.






19. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






20. Costs of nonconformance associated with those that have reached the customer. Includes costs associated with handling and resolving customer concerns.






21. Form of sampling where ether a work result conforms to quality or it does not.






22. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






23. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






24. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






25. An approach to improving quality: - Plan - Improve - Control


26. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.


27. Pattern in control chart in which a series of consecutive points are on the same side of the mean.






28. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






29. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






30. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






31. Is about making sure that the product you build has the best design possible to fit the customer's needs.






32. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






33. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






34. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






35. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might






36. Total Quality Management (TQM) - Continuous Improvement Process (CIP or Kaizan) - Six Sigma - Lean Sigma






37. Anything measured. (Sampling Definition)






38. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.






39. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the






40. Project management plan - Quality metrics - Work performance information - Quality control measurements






41. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned






42. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






43. Pattern in control chart in which a run of points is close to the control limits.






44. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






45. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






46. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)


47. Looking at how much your quality activities will cost versus how much you will gain from doing them.






48. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






49. Pattern in control chart in which there is a repeating pattern of points.






50. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota