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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Outputs of the Plan Quality Process
Tools and techniques of the Perform Quality Control Process
Statistical Sampling (Tool/Technique)
External Failures
2. Pattern in control chart in which a run of points is close to the control limits.
Outputs of the Perform Quality Control Process
Limit Huggers
Conformance to Requirements
A good quality management plan
3. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Seven primary strategies for TQM as defined by Kerzner
Attribute
Quality
Process Improvement Plan
4. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Design of Experiments (Tool/Technique)
Crosby's 4 absolutes of quality
Continuous Improvement Process (CIP) or Kaizan
Plan Quality (Process)
5. Capability Maturity Model Integration (CMMI) - Malcolm Baldridge - Organizational Project Maturity Model (OPM3)
Specification
Three well-known process improvement models
Scatter Diagrams (Tool/Technique)
Outputs of the Perform Quality Assurance Process
6. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.
Process Quality
Outputs of the Plan Quality Process
Attribute Sampling
Quality Policy
7. Quality control measurements - Validated changes - Validated deliverables - Organizational process assets - Change requests - Project management plan updates - Project document updates
Outputs of the Perform Quality Control Process
Cycle
Outputs of the Plan Quality Process
Accuracy
8. A continuous strategy based on ongoing incremental betterment within an organization.
Cost of Quality (COQ)
Process improvement
Variable
W. Edwards Deming
9. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.
Lean Six Sigma
Accuracy
Product Quality
Customer Satisfaction
10. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.
Limit Huggers
Juran's trilogy
Consumer's Risk
Perform Quality Control (Process)
11. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
W. Edwards Deming
Continuous Improvement Process (CIP) or Kaizan
Seven primary strategies for TQM as defined by Kerzner
Six Sigma
12. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.
Cost of Quality (COQ)
Scatter Diagrams (Tool/Technique)
Warranties
Limit Huggers
13. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Process Improvement Plan
Quality Management Plan (Output/Input)
Rule of Seven
14. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.
Affinity Diagrams
Planning Processes (Process Group)
Fitness-for-use
W. Edwards Deming
15. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Consumer's Risk
Six Sigma
Run Charts (Tool/Technique)
Quality Management Plan (Output/Input)
16. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.
Histograms (Tool/Technique)
Internal Failures
W. Edwards Deming
Precision
17. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Fitness-for-use
Plan Quality (Process)
Nominal Group Techniques
Quality Control Measurements (Output/Input)
18. Rework - Scrap - Inventory costs - Warranty costs
Attribute Sampling
Costs on nonconformance (internal or external failures)
Proprietary Quality Management Methodologies (Tool/Technique)
W. Edwards Deming
19. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Cause and Effect Diagram (Tool/Technique)
Three well-known process improvement models
Fitness-for-use
Cycle
20. Tool that is commonly used in statistics as a graphical display of tabulated frequencies. The categories are usually denoted on the x-axis with the height of the bar displaying the proportion of cases that fall into each category. *Great for helping
A good quality management plan
Project Quality Management (Knowledge Area)
Histograms (Tool/Technique)
Sampling Plan
21. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Attribute Sampling
Outputs of the Perform Quality Assurance Process
Affinity Diagrams
Fitness for Use
22. An approach to improving quality: - Plan - Improve - Control
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23. Diagrams of the forces for and against change. (Additional quality planning tool)
Quality Management Plan (Output/Input)
Force Field Analysis
Proprietary Quality Management Methodologies (Tool/Technique)
Cycle
24. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.
Rule of Seven
Inspection (Technique)
Cause and Effect Diagram (Tool/Technique)
Just-In-Time (JIT)
25. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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26. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Process improvement
Outputs of the Perform Quality Control Process
Quality Audit (Tool/Technique)
Conformance to Requirements
27. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement
Control Limits
Statistical Sampling (Tool/Technique)
Six Sigma
Outputs of the Perform Quality Assurance Process
28. A category or rank used to distinguish items that have the same functional use (e.g. - "hammer") but do not share the same requirements for quality (e.g. - different hammers may need to withstand difference amounts of force). *Describes how much peop
Statistical Sampling (Tool/Technique)
Specification Limits
Grade
Tools and techniques of the Perform Quality Control Process
29. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Inspection (Technique)
Quality Audit (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Affinity Diagrams
30. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Internal Failures
Run Charts (Tool/Technique)
Run
Design of Experiments (Tool/Technique)
31. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b
W. Edwards Deming
Quality Management Plan (Output/Input)
Scatter Diagrams (Tool/Technique)
Plan-Do-Check-Act
32. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.
Inspection (Technique)
Proprietary Quality Management Methodologies (Tool/Technique)
Nominal Group Techniques
Deming's 14 activities for implementing quality
33. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Plan Quality (Process)
Process Improvement Plan
Nominal Group Techniques
Warranties
34. (Technique) A method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of comformance) include costs for quality - planning - quality control (QC) - and quality assurance to ensure compliance to requirements (i
Cost of Quality (COQ)
Grade
Deming's 14 activities for implementing quality
Outputs of the Perform Quality Control Process
35. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)
Non-proprietary approaches to quality
Philip Crosby's 14 steps to improving quality
Affinity Diagrams
Product Quality
36. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.
Quality Audit (Tool/Technique)
Customer Satisfaction
Benchmarking (Tool/Technique)
Inputs into the Plan Quality Process
37. Project management plan - Quality metrics - Work performance information - Quality control measurements
Inputs into the Perform Quality Assurance Process
Product Quality
Fitness for Use
Perform Quality Assurance
38. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Plan Quality (Process)
Pareto Chart (Tool)
Crosby's 4 absolutes of quality
Quality Metrics (Output/Input)
39. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis
Quality
Limit Huggers
Plan-Do-Check-Act
Inspection (Technique)
40. Anything measured. (Sampling Definition)
Inputs into the Plan Quality Process
Costs on nonconformance (internal or external failures)
Consumer's Risk
Variable
41. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Just-In-Time (JIT)
Three well-known process improvement models
Project Quality
Statistical Sampling (Tool/Technique)
42. Is about making sure that the product you build has the best design possible to fit the customer's needs.
Costs on nonconformance (internal or external failures)
Force Field Analysis
Fitness for Use
W. Edwards Deming
43. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Grade
Cost of Quality (COQ)
Costs on nonconformance (internal or external failures)
Inputs into the Perform Quality Control Process
44. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.
Costs on nonconformance (internal or external failures)
Perform Quality Assurance
Fitness-for-use
Variable Sampling
45. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Quality
Specification Limits
Conformance to Requirements
Inspection (Technique)
46. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).
Benchmarking (Tool/Technique)
A good quality management plan
Rule of Seven
W. Edwards Deming
47. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Lean Six Sigma
Plan Quality (Process)
Trend
Customer Satisfaction
48. The change of accepting a bad lot after purchase.(Sampling Definition)
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49. Involves choosing part of a population for inspection for the purpose of accepting or rejecting the entire lot. The results can be depicted through the use of variety of charting methods such as histograms - scatter diagrams or Pareto diagrams.
Statistical Sampling (Tool/Technique)
Cause and Effect Diagram (Tool/Technique)
Lean Six Sigma
Crosby's 4 absolutes of quality
50. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.
Specification Limits
Cost-Benefit Analysis (Tool/Technique)
Histograms (Tool/Technique)
Process Quality