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PMP Quality Management

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti






2. Costs of nonconformance associated with scrapping or reworking the product before it reaches the end customer.






3. A popular philosophy of quality management that focuses on achieving very high levels of quality by controlling the process and reducing the defects. An organized process that utilizes quality management for problem resolution and process improvement






4. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible






5. Design control - Document control - Purchased material control - Material identification control - Inspections - Test control - Measuring and testing equipment control - Corrective actions - Quality assurance records - Quality audits - Process improv






6. Organizational process assets updates - Change requests - Project management plan updates - Project document updates






7. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates






8. Assurance that the products are fit for use or the customer receives compensation. It could cover downtime and maintenance costs.






9. Form of sampling where ether a work result conforms to quality or it does not.






10. Must include sample size and the acceptance criteria. (Sampling Definition)






11. Process frameworks and methodologies that project managers use to improve quality. These include Six Sigma - Lean Six Sigma - Quality Function Deployment - CMMI - etc.






12. Used to show the correlation between two characteristics. If there is a strong correlation - minor changes to one variable will change the other variable. The relative correlation of one characteristic to the other can be seen by the pattern formed b






13. A business improvement methodology that strives to achieve the fastest rate of improvement on quality - process speed and customer satisfaction while lowering costs and invested capital.






14. The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. *This is where you look at each deliverable and inspect it for defects.






15. Specific to the type of product or service being produced and the customer expectations - the level of this type of quality will vary. Organizations strive to have efficient and effective processes in support of the product quality expected. For exam






16. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.






17. Diagrams of the forces for and against change. (Additional quality planning tool)






18. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)






19. A statement written for the project by the project team of desired results to be achieved within a specified time frame.






20. Rework - Scrap - Inventory costs - Warranty costs






21. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.






22. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets






23. Pattern in control chart in which there is a repeating pattern of points.






24. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.






25. Well known for his four-step cycle to improve quality: Plan - Do - Check - Act (PDCA).






26. Looking at how much your quality activities will cost versus how much you will gain from doing them.






27. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.






28. A statement of principles for what the organization defines as quality. This policy is usually endorsed by senior management and can be adopted or adjusted to fit the needs of the project.






29. Quality improvement cycle popularized by W. Edwards Deming and used by a lot of Kaizen practitioners.based on making small improvements - and measuring how much benefit they make before you change your process to include them. This cycle is the basis






30. Anything measured. (Sampling Definition)






31. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod






32. Project management plan - Quality metrics - Work performance information - Quality control measurements






33. The change of accepting a bad lot after purchase.(Sampling Definition)

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34. Pattern in control chart in which a run of points is close to the control limits.






35. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont






36. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial






37. All the results of your inspections: the number of defects you've found - number of tests that passed or failed - etc.






38. The area - on either side of the centerline - or mean - of data plotted on a control chart that meets the customer's requirements for a product or service. This area may be greater than or less than the area defined by the control limits.






39. Specific to the type of product produced and the customer requirements - this type of quality measures the extent to which the end product(s) of the project meets the specified requirements. It can be expressed in terms that include - but are not lim






40. Diagrams that are used to visually identify logical groupings based on natural relationships. (Additional quality planning tool)






41. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing






42. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req






43. Pattern in control chart in which there is a run of seven or more points above or below the mean indicating adjustment is needed.






44. Comparing actual or planned project practices to those of comparable projects to identify best practices - generate ideas for improvement - and provide a basis for measuring performance.






45. (Process) The process of auditing quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. *Tracking the way you work and improving it all the time.






46. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul






47. The processes performed to establish the total scope of the effort - define and refine the objectives - and develop the course of action required to attain those objectives.






48. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.

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49. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.






50. Concept developed by Joseph Juran - looks at three components of quality: - Quality of Design (design may have many grades) - Quality of Conformance (determined by choice of process - training - adherence to program and motivation) - Quality Characte