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Test your basic knowledge |
PMP Quality Management
Start Test
Study First
Subjects
:
certifications
,
pmp
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Must include sample size and the acceptance criteria. (Sampling Definition)
Specification
Quality Management Plan (Output/Input)
Flowcharting (Technique)
Sampling Plan
2. Pattern in control chart in which a run of points is close to the control limits.
Tools and techniques of the Perform Quality Assurance Process
W. Edwards Deming
Limit Huggers
Internal Failures
3. Concept developed by the Japanese where materials are provided only when they are needed in manufacturing environments.
Quality Management Plan (Output/Input)
Plan-Do-Check-Act
Just-In-Time (JIT)
Producer's Risk
4. Making sure that the people who are paying for the end product are happy with what they get. This requires a combination of conformance to requirements (to ensure that the product produces what it was created to produce) and fitness for use (the prod
Just-In-Time (JIT)
Customer Satisfaction
Outputs of the Perform Quality Assurance Process
Grade
5. Quality training - Studies - Surveys - Validation and audits
Juran's trilogy
Philip Crosby's 14 steps to improving quality
Costs of conformance (prevention costs)
Process Quality
6. The measured value is very close to the true value.
Limit Huggers
Three well-known process improvement models
Inputs into the Perform Quality Control Process
Accuracy
7. A continuous strategy based on ongoing incremental betterment within an organization.
Control Limits
Project Quality Management (Knowledge Area)
Attribute Sampling
Process improvement
8. The depiction in a diagram format of the inputs - process actions - and outputs of one or more processes within a system. Means coming up with a graphical depiction of the process you're doing so that you can anticipate where quality activities might
Perform Quality Control (Process)
Flowcharting (Technique)
Internal Failures
External Failures
9. Typically defined within the project charter - this type of quality is usually expressed in terms of meeting stated schedule - cost and scope objectives. It can also be addressed in terms of meeting business objectives that have been specified in the
Project Quality
Inputs into the Perform Quality Assurance Process
Affinity Diagrams
Proprietary Quality Management Methodologies (Tool/Technique)
10. Looking at how much your quality activities will cost versus how much you will gain from doing them.
Cost-Benefit Analysis (Tool/Technique)
Warranties
Cost of Quality (COQ)
Pareto Chart (Tool)
11. Where you apply the scientific method to create a set of tests for your project's deliverables. It's a statistical method - which means you use statistics to analyze the results of your experiments to determine how your deliverables best meet the req
Design of Experiments (Tool/Technique)
Deming's 14 activities for implementing quality
Flowcharting (Technique)
Control Limits
12. Anything measured. (Sampling Definition)
Tools and techniques of the Plan Quality Process
Inspection (Technique)
Variable
Design of Experiments (Tool/Technique)
13. Includes the processes and activities of the performing organization that determine quality policies - objectives - and responsibilities so that the project will satisfy the needs for which it was undertaken.
Project Quality Management (Knowledge Area)
Outputs of the Perform Quality Assurance Process
Quality Objective
Process Improvement Plan
14. Technique that allows ideas to be brainstormed in small groups and then reviewed by a larger group. (Additional quality planning tool)
Inputs into the Perform Quality Control Process
Outputs of the Plan Quality Process
Nominal Group Techniques
Tools and techniques of the Plan Quality Process
15. Management commitment - measurement - zero defect planning - goal setting - quality awareness and quality councils.
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16. The core of both customer satisfaction and fitness for use. Your product needs to do what you wrote down in your requirements specifications. Your requirements should take into account both what will satisfy your customer and the best design possible
Process improvement
Outputs of the Perform Quality Control Process
Trend
Conformance to Requirements
17. Scope baseline - Stakeholder register - Cost performance baseline - Schedule baseline - Risk register - Enterprise environmental factors - Organizational process assets
Inputs into the Plan Quality Process
Deming's 14 activities for implementing quality
Tools and techniques of the Perform Quality Control Process
Juran's trilogy
18. An approach to quality which involves sustained gradual change for improvement. The plan-do-check act cycle developed by Deming is the basis for this approach.. *It focuses on making small improvements and measuring their impact.
Outputs of the Plan Quality Process
Continuous Improvement Process (CIP) or Kaizan
Consumer's Risk
Fitness-for-use
19. A statement written for the project by the project team of desired results to be achieved within a specified time frame.
Quality Policy
Consumer's Risk
Quality Objective
Cost of Quality (COQ)
20. The area composed of three standard deviations on either side of the centerline or mean - of a normal distribution of data plotted on a control chart that reflects the expected variation in the data.
Deming's 14 activities for implementing quality
Control Limits
Process Improvement Plan
Inputs into the Perform Quality Assurance Process
21. Plan quality and perform quality control tools and techniques - Quality audits - Process analysis
Quality Policy
Attribute Sampling
Proprietary Quality Management Methodologies (Tool/Technique)
Tools and techniques of the Perform Quality Assurance Process
22. A quality theory popularized after World War II that states that everyone in the company is responsible for the quality and is able to make a difference in the ultimate quality of the product. Applies to improvements in the processes and in the resul
Attribute Sampling
Total Quality Management (TQM)
Seven primary strategies for TQM as defined by Kerzner
Attribute
23. Quality is conformance to requirements - The system of quality is prevention - The performance standard is zero defects - The measure of quality if the price of nonconformance
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24. Independent evaluations of quality performance to ensure that intended quality will be met; products are safe and fit for use; laws and regulations are followed; data systems are adequate; corrective action is taken if needed; improvement opportuniti
Crosby's 4 absolutes of quality
Conformance to Requirements
Quality Audit (Tool/Technique)
Variable Sampling
25. Characteristic of the product that is appraised in terms of whether or not it exists. (Sampling Definition)
Inspection (Technique)
Control Charts (Tool)
Attribute
Crosby's 4 absolutes of quality
26. The kinds of measurements you'll take throughout your project to figure out its quality. You need to write down the formulas you'll use - when you will do the measurements - why you are taking them - and how you will interpret them.
Inputs into the Perform Quality Assurance Process
Quality Metrics (Output/Input)
Proprietary Quality Management Methodologies (Tool/Technique)
Design of Experiments (Tool/Technique)
27. Pattern in control chart in which there is a repeating pattern of points.
Attribute
Lean Six Sigma
Cycle
Variable Sampling
28. A document that specifies - in a complete - precise - verifiable manner - the requirements - design - behavior - or other characteristics of a system - component - product - result - or service and - often - the procedures for determining whether the
Non-proprietary approaches to quality
Inputs into the Perform Quality Control Process
Rule of Seven
Specification
29. The document that details the activities to analyze processes - including project management processes in order to improve value. *Is a plan for improving the process you are using to do the work.
Sampling Plan
Cost-Benefit Analysis (Tool/Technique)
Process Improvement Plan
W. Edwards Deming
30. Project management plan - Quality metrics - Quality checklists - Work performance measurements - Approved change requests - Deliverables - Organizational process assets
Run
Inputs into the Perform Quality Control Process
Pareto Chart (Tool)
Control Charts (Tool)
31. A concept developed by Dr. Genichi Taguchi - as variation for the target increases - losses will also increase. His rule for manufacturing is based on the concept that the best opportunity to eliminate variation is during the design of a product and
Loss functions
Run Charts (Tool/Technique)
Design of Experiments (Tool/Technique)
Fitness-for-use
32. Line graphs showing data points plotted in the sequence of occurrence. It is used for analysis in trends over time. Can be used for technical performance such as measuring errors or defects - or cost and schedule performance through the use of earned
Tools and techniques of the Perform Quality Control Process
Crosby's 4 absolutes of quality
Statistical Sampling (Tool/Technique)
Run Charts (Tool/Technique)
33. Identifying which Quality Standards are relevant to the project and product and determining how to satisfy them. - Benchmarketing past projects to find ideas for improvements and to establish quality performance measures. - Using Cost Benefit Analysi
Proprietary Quality Management Methodologies (Tool/Technique)
Seven primary strategies for TQM as defined by Kerzner
Plan Quality (Process)
Specification
34. Histograms ordered by frequency of occurrence and help you figure out which problems need your attention right away. These charts are conceptually related to Pareto's law - which visually shows that 20% of causes produce 80% of defects.
Planning Processes (Process Group)
Pareto Chart (Tool)
Plan Quality (Process)
Fitness-for-use
35. Solicit improvement ideas from employees - Encourage teams to identify and solve problems. - Encourage team development - Benchmark every major activity in the organization - Utilize process management techniques - Develop staff to be entrepreneurial
Lean Six Sigma
Seven primary strategies for TQM as defined by Kerzner
Process improvement
Force Field Analysis
36. Examining or measuring to verify whether an activity - component - product - result - or service conforms to specified requirements. Used after the work is complete and may use checklists and data tables to assist in measuring - examining and testing
Design of Experiments (Tool/Technique)
Inspection (Technique)
Project Quality
Grade
37. Quality management plan - Quality metrics - Quality checklists - Process improvement plan - Project document updates
Grade
Fitness-for-use
Outputs of the Plan Quality Process
Conformance to Requirements
38. The degree to which a set of inherent characteristics satisfied the stated or implied needs of the customer. Measurement of how closely your product meets its requirements and does what you needed it to do.
Scatter Diagrams (Tool/Technique)
Pareto Chart (Tool)
Quality
Nominal Group Techniques
39. The change of rejecting a good lot prior to selling to the customer. (Sampling Definition)
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40. The change of accepting a bad lot after purchase.(Sampling Definition)
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41. Uses participative approach to quality - Adopt new philosophy of quality throughout the organization - - Cease the use of mass inspections - End awards based on price - Improve production and service - Institute leadership - Eliminate numerical quota
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42. Tool that gives a graphical display of results of a process over time. Include a defined upper and lower control limit - a mean and a visual pattern indicating out-of-control conditions such as outliers (points outside upper [UCL] or lower [LCL] cont
Total Quality Management (TQM)
Inputs into the Plan Quality Process
Conformance to Requirements
Control Charts (Tool)
43. Pattern in control chart in which a series of consecutive points are on the same side of the mean.
Plan Quality (Process)
Tools and techniques of the Perform Quality Assurance Process
Run
Precision
44. Quality control tool that shows how various causes and subcauses relate to create problems and effects. Used to figure out what caused a defect. You list all the categories of the defects that you have identified and then write the possible causes of
Quality Management Plan (Output/Input)
Six Sigma
Crosby's 4 absolutes of quality
Cause and Effect Diagram (Tool/Technique)
45. Project management plan - Quality metrics - Work performance information - Quality control measurements
Precision
Conformance to Requirements
A good quality management plan
Inputs into the Perform Quality Assurance Process
46. Rework - Scrap - Inventory costs - Warranty costs
Total Quality Management (TQM)
Quality Management Plan (Output/Input)
Benchmarking (Tool/Technique)
Costs on nonconformance (internal or external failures)
47. Describes how the project managment team will implement it's quality policy and will provide input to the overall project management plan.
Attribute
Quality Management Plan (Output/Input)
Lean Six Sigma
Continuous Improvement Process (CIP) or Kaizan
48. Pattern in control chart in which a series of consecutive points have an increasing or decreasing pattern.
Trend
Perform Quality Assurance
Quality Policy
Run Charts (Tool/Technique)
49. Form of sampling where ether a work result conforms to quality or it does not.
Sampling Plan
Attribute Sampling
W. Edwards Deming
Tools and techniques of the Perform Quality Assurance Process
50. Organizational process assets updates - Change requests - Project management plan updates - Project document updates
Benchmarking (Tool/Technique)
Outputs of the Perform Quality Assurance Process
Attribute
Lean Six Sigma