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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
psychographic profile
logos
laissez-faire leadership
2. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
groupthink
strong uncertainty avoidance
subjective listening
ethics
3. If in an argument with a friend you may say something you regret but can't take it back
qualifier
communication is irreversible
content
incremental plagiarism
4. This type of communication apprehension occurs only in particular - and typically stressful - contexts
communication is irreversible
reframing
situational anxiety
fidelity
5. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
global plagiarism
domain
multiple submissions
6. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
utilitarianism
Editorial columns (opinions pieces)
inadequate positive reinforcement
7. A learned system of meanings which help us make sense in our everyday surroundings
logos
culture
qualities that define communication
individualism
8. What audience members hold to be true or false
transformational leadership
permanence of records
least group size
beliefs
9. Communication that is not occurring in real time
small power distance
rhetorical sensitivity
synergy
asynchronous communication
10. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
negligence
groupthink
two-pizza team
11. The first stage of hearing is when you receive the message (or listen to it)
permanence of records
receive
contextual barriers to listening
interpret
12. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
understand
interpret
intercultural communication
stage fright
13. This type of leader emphasizes accomplishing goals and managing time above all else
backchanneling cues
task leader
permanence of records
edited books
14. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
cognitive therapy
reticence
asynchronous
low cues
15. A leadership style in which members participate in the decision-making process
democratic leadership
qualities that define communication
low cues
qualifier
16. Location - cultural differences - gender styles
edited books
contextual barriers to listening
democratic leadership
task leader
17. A culture in which meaning is expressed through explicit verbal messages
consensus
content and relationship
two-pizza team
low-context culture
18. Submitting the same work for more than one class
co-located
beliefs
remember
multiple submissions
19. Motivating team members by connecting them to a greater ideal
small power distance
paraphrasing
positive reinforcement
transformational leadership
20. The act of interpreting a situation and treating the interpretation as real
visualization
weak uncertainty avoidance
utilitarianism
labeling
21. The overall feel of the group - composed of all the group's relationships
climate
audience-centered presenter
receive
edited books
22. The process of stating verbatim - in a presentation - information derived from an author other than oneself
you cannot not communicate
direct quoting
channel
visualization
23. The tendency of a person to avoid social interaction
shyness
remember
consensus
ethical dilemma
24. The interplay between encoding and decoding messages
discriminate
feedback
global plagiarism
groupthink
25. Motivating team members using a system of rewards and punishments
transactional leadership
synergy
demographic profile
rigid rules
26. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
weak uncertainty avoidance
virtue ethics
encoding
understand
27. The minimum number of people needed to achieve the desired results
noise
least group size
negligence
social loafing
28. Having multiple types of connections with another person in your group
factors that can increase stage fright
multiplexity
direct quoting
qualities that define communication
29. From the Greek word for 'the word;' it is translated as logic
individualism
logos
remember
learned helplessness
30. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
audience adaptation
demographics
communication
subjective listening
31. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
affordances
large-power distance
confirming response
demographic profile
32. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
audience analysis
intercultural communication
qualities that define communication
receiver
33. Cultures that view conflict as natural and potentially positive
low-context culture
receive
jargon
weak uncertainty avoidance
34. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
jargon
labeling
evaluate
deontology
35. The act of interpreting a situation and treating the interoperation as real
labeling
small power distance
incremental plagiarism
demographic profile
36. A leadership style in which the leader is hands-off and allows members to make decisions on their own
disclose
situational anxiety
incremental plagiarism
laissez-faire leadership
37. Standards for behavior that people don't alter even when the situation warrants
paraphrasing
content and relationship
backchanneling cues
rigid rules
38. What an audience members judge to be right or wrong
virtue ethics
subjective listening
parenthetical citations
values
39. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
content
discriminate
collectivism
receive
40. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
encoding
individualism
factors that can increase stage fright
41. Recasting your interpretation of an event from a different perspective
edited books
mindful communication
reframing
social loafing
42. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
channel
parenthetical citations
high-context culture
situational anxiety
43. The substantive aspect of a message
talkaholic
shyness
social loafing
content
44. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
respond
advantages of working in teams
domain
confirming response
45. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
content and relationship
advantages of working in teams
Editorial columns (opinions pieces)
disclosure
46. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
qualities that define communication
transformational leadership
psychographic profile
intercultural communication
47. Process of communicating and interpreting communication—the official communication terms for these processes
rigid rules
encoding and decoding
attitudes
positive reinforcement
48. The process in which you are engaging when you share personal or intimate information with an online audience
writer's block
rigid rules
situational anxiety
disclosure
49. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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50. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
consequentialism
message
edited books
reframing
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