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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that is not occurring in real time
least group size
flexible intercultural communication
jargon
asynchronous communication
2. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
kickoff meeting
synergy
confirming response
groupthink
3. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
oral citations
multiplexity
backchanneling cues
demographics
4. The substantive aspect of a message
self-interest
multiple submissions
systematic desensitization
content
5. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
responsibility
confirming response
transactional leadership
6. From the Greek word for 'the word;' it is translated as logic
high-context culture
decoding
logos
encoding and decoding
7. The capabilities of the technology used to communicate online
democratic leadership
affordances
demographic profile
hearing
8. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
asynchronous communication
noise
consensus
visualization
9. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
cognitive therapy
demographic profile
direct quoting
audience analysis
10. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
writer's block
edited books
ethics
communication apprehension
11. Submitting the same work for more than one class
multiple submissions
encoding
asynchronous
message
12. A type of therapy that helps alleviate people's fears through directed conversation
transformational leadership
culture
Maslow's Hierarchy of Needs
cognitive therapy
13. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
evaluate
social loafing
low cues
content
14. A tension between two opposing but valuable preferences
logos
cognitive therapy
dialectic
flexible intercultural communication
15. The anxiety a person experiences when speaking in public
noise
domain
weak uncertainty avoidance
stage fright
16. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
communication is irreversible
small power distance
utilitarianism
paraphrasing
17. Therapeutic technique that helps alleviate people's fear through directed conversation
cognitive therapy
conflict of interest
talkaholic
hearing
18. Standards for behavior that people don't alter even when the situation warrants
evaluate
disclose
rigid rules
receive
19. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
authoritarian leadership
paraphrasing
flexible intercultural communication
kickoff meeting
20. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
task leader
least group size
low cues
21. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
strong uncertainty avoidance
demographic profile
audience-centered presenter
utilitarianism
22. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
strong uncertainty avoidance
dispositional communication anxiety
social loafing
cognitive therapy
23. A leadership style in which the leader is hands-off and allows members to make decisions on their own
listen
communication apprehension
reframing
laissez-faire leadership
24. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
confirming response
social loafing
ethics
decoding
25. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
ethos
multiplexity
postmodern ethics
systematic desensitization
26. A statement used in your presentation that demonstrates why the source you are referring to is credible
globalization
qualifier
learned helplessness
oral citations
27. Documented tasks assigned to a member for completion by a particular time
action items
responsibility
positive reinforcement
visualization
28. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
small power distance
parenthetical citations
kickoff meeting
ethics
29. The first stage of hearing is when you receive the message (or listen to it)
qualifier
mindful communication
shyness
receive
30. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
learned helplessness
understand
dialectic
31. The organization style used for referencing citations in your actual presentation
attitudes
oral citations
communication apprehension
social loafing
32. What audience members hold to be true or false
self-interest
patchwork plagiarism
values
beliefs
33. Originator of a message
content
learned helplessness
source
multiple submissions
34. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
demographics
conflict of interest
attitudes
low cues
35. This type of leader emphasizes accomplishing goals and managing time above all else
task leader
systematic desensitization
situational anxiety
individualism
36. The process in which you are engaging when you share personal or intimate information with an online audience
cognitive reconstructing
disclosure
dialectic
utilitarianism
37. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
collectivism
nominal group technique
audience analysis
attitudes
38. This type of communication apprehension occurs only in particular - and typically stressful - contexts
laissez-faire leadership
self-interest
situational anxiety
edited books
39. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
rigid rules
multiplexity
postmodern ethics
permanence of records
40. The interplay between encoding and decoding messages
backchanneling cues
attitudes
feedback
message
41. Considering the benefits or consequences of an action for oneself first - and for others second
demographic profile
cognitive therapy
nominal group technique
self-interest
42. A culture in which meaning is expressed through explicit verbal messages
mindful communication
patchwork plagiarism
Editorial columns (opinions pieces)
low-context culture
43. Those upon whom the ideas - feelings - information - e.g. the message - are presented
values
audience
attitudes
low-context culture
44. The medium through which a message passes on its way from source to receiver
groupthink
rigid rules
postmodern ethics
channel
45. The receiver's act of attaching meaning to a message sent by a source
decoding
Editorial columns (opinions pieces)
individualism
learned helplessness
46. Specialized and complicated terminology used by a particular discipline
deontology
social loafing
nominal group technique
jargon
47. Coming to group conclusion without critical thinking or evaluation of alternatives
qualities that define communication
groupthink
plagiarism
multiple submissions
48. Recasting your interpretation of an event from a different perspective
asynchronous
rigid rules
authoritarian leadership
reframing
49. Motivating team members by connecting them to a greater ideal
communication is irreversible
global plagiarism
multiple submissions
transformational leadership
50. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
individualism
cognitive therapy
negligence
action items