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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's act of attaching meaning to a message sent by a source






2. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






3. Documented tasks assigned to a member for completion by a particular time






4. A method that allows a public speaker to integrate research into the body of their text






5. The capabilities of the technology used to communicate online






6. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






7. Mediated communication that occurs with both participants attending message exchange in real-time






8. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






9. In postmodern ethics - the obligation to respond to the actions of others






10. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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11. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






12. A response that shows you care about the person and value what they have to say






13. The way in which people segment a sequence of words or behaviors






14. Being consciously aware of - and paying attention to our communication behavior






15. The substantive aspect of a message






16. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






17. The interplay between encoding and decoding messages






18. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






19. The general predisposition to avoid situations that require communication






20. Feeling that you are an unwelcome focus of attention






21. Service provider used for sending digital communication; usually associated with emails






22. Revealing personal or intimate information to an online audience






23. Describes the physical process of sound waves bouncing off of an eardrum






24. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






25. Motivating team members by connecting them to a greater ideal






26. 'Learning' through experience that you can't change a situation






27. Coming to group conclusion without critical thinking or evaluation of alternatives






28. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






29. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






30. The process in which you are engaging when you share personal or intimate information with an online audience






31. The overall feel of the group - composed of all the group's relationships






32. A learned system of meanings which help us make sense in our everyday surroundings






33. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






34. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






35. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






36. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






37. The normal anxiety people experience when they find themselves in a stressful situation






38. The perspective that the ethical quality of an action should be determined by evaluating its consequences






39. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






40. What are the two levels/types of meaning every message transmits?






41. What audience members hold to be true or false






42. Considering the benefits or consequences of an action for oneself first - and for others second






43. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






44. To say something in return: make an answer; to react in response






45. Specialized and complicated terminology used by a particular discipline






46. From the Greek word for 'the word;' it is translated as logic






47. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






48. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






49. Motivating team members using a system of rewards and punishments






50. A statement used in your presentation that demonstrates why the source you are referring to is credible







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Can you answer 50 questions in 15 minutes?


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