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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The tendency of a person to avoid social interaction
factors that can increase stage fright
pseudonym
audience analysis
shyness
2. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
reframing
shyness
synergy
3. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
dispositional communication anxiety
co-located
edited books
talkaholic
4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
synchronous
listen
collectivism
5. Process of communicating and interpreting communication—the official communication terms for these processes
ethics
labeling
low cues
encoding and decoding
6. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
utilitarianism
you cannot not communicate
high-context culture
7. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
self-interest
receiver
intercultural communication
asynchronous communication
8. What an audience members judge to be right or wrong
values
social loafing
factors that can increase stage fright
decoding
9. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
intercultural communication
situational anxiety
weak uncertainty avoidance
advantages of working in teams
10. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
kickoff meeting
positive reinforcement
utilitarianism
11. The source's act of transforming an idea into a message to transmit to a receiver
authoritarian leadership
encoding
negligence
groupthink
12. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
respond
positive reinforcement
kickoff meeting
attitudes
13. The interplay between encoding and decoding messages
feedback
edited books
cognitive therapy
face
14. Service provider used for sending digital communication; usually associated with emails
receive
nominal group technique
relationship
domain
15. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
qualities that define communication
high-context culture
parenthetical citations
16. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
oral citations
postmodern ethics
positive reinforcement
conspicuousness
17. A type of therapy that helps alleviate people's fears through directed conversation
feedback
cognitive therapy
co-located
conflict of interest
18. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
disclosure
hearing
laissez-faire leadership
19. The recipient of a message
stage fright
dialectic
communication
receiver
20. Having multiple types of connections with another person in your group
ethos
logos
multiplexity
confirming response
21. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
low-context culture
collectivism
reticence
qualifier
22. The act of interpreting a situation and treating the interpretation as real
labeling
collectivism
content
incremental plagiarism
23. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
disclosure
responsibility
democratic leadership
evaluate
24. Cultures that view conflict as a threat and to be avoided
decoding
strong uncertainty avoidance
permanence of records
flexible intercultural communication
25. The process in which you are engaging when you share personal or intimate information with an online audience
attitudes
asynchronous communication
disclosure
qualifier
26. The perspective that the ethical quality of an action should be determined by evaluating its consequences
asynchronous
confirming response
consequentialism
global plagiarism
27. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
two-pizza team
plagiarism
listen
28. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
audience adaptation
demographics
source
large-power distance
29. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
systematic desensitization
ethos
disclose
two-pizza team
30. Submitting the same work for more than one class
synergy
visualization
relationship
multiple submissions
31. The extent to which the message after transmission is similar to the message originally transmitted
inadequate positive reinforcement
affordances
audience-centered presenter
fidelity
32. The process of stating verbatim - in a presentation - information derived from an author other than oneself
direct quoting
communication
large-power distance
global plagiarism
33. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
communication is irreversible
edited books
democratic leadership
provinsialism
34. This type of communication apprehension occurs only in particular - and typically stressful - contexts
demographics
situational anxiety
responsibility
reticence
35. A leadership style in which the leader is hands-off and allows members to make decisions on their own
subjective listening
message
laissez-faire leadership
respond
36. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
demographic profile
rhetorical sensitivity
contextual barriers to listening
cognitive therapy
37. The substantive aspect of a message
dialectic
content
psychographic profile
message
38. Statistical data about an audience
demographics
deontology
disclosure
punctuation
39. Location - cultural differences - gender styles
parenthetical citations
responding
least group size
contextual barriers to listening
40. Two or more people working together to produce a result they could not have produced on their own
laissez-faire leadership
receiver
rigid rules
synergy
41. Any condition that affects the fidelity of the message being sent (internal or external)
talkaholic
noise
discriminate
strong uncertainty avoidance
42. Motivating team members using a system of rewards and punishments
transactional leadership
deontology
writer's block
remember
43. Communication that is not occurring in real time
rhetorical sensitivity
asynchronous communication
conflict of interest
cognitive therapy
44. The organization style used for referencing citations in your actual presentation
oral citations
democratic leadership
social loafing
reframing
45. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
content and relationship
deontology
labeling
reticence
46. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
channel
content and relationship
paraphrasing
reframing
47. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
laissez-faire leadership
inadequate positive reinforcement
permanence of records
values
48. The result of an act of encoding
conflict of interest
Editorial columns (opinions pieces)
receive
message
49. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
ethical dilemma
content
patchwork plagiarism
advantages of working in teams
50. What audience members hold to be true or false
parenthetical citations
situational anxiety
beliefs
backchanneling cues