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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






2. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






3. The receiver's act of attaching meaning to a message sent by a source






4. Considering the benefits or consequences of an action for oneself first - and for others second






5. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






6. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






7. Those upon whom the ideas - feelings - information - e.g. the message - are presented






8. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






9. The capabilities of the technology used to communicate online






10. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






11. Cues to let the speaker know you're listening






12. Communicators who are located in physical proximity (such as the same room)






13. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






14. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






15. The minimum number of people needed to achieve the desired results






16. 'Learning' through experience that you can't change a situation






17. Statistical data about an audience






18. Location - cultural differences - gender styles






19. Two or more people working together to produce a result they could not have produced on their own






20. A leadership style in which members participate in the decision-making process






21. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






22. The normal anxiety people experience when they find themselves in a stressful situation






23. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






24. A method that allows a public speaker to integrate research into the body of their text






25. The interplay between encoding and decoding messages






26. Falsely representing any material obtained from another source as your own work






27. Originator of a message






28. Service provider used for sending digital communication; usually associated with emails






29. A statement used in your presentation that demonstrates why the source you are referring to is credible






30. The Greek word meaning 'credibility'






31. Motivating team members using a system of rewards and punishments






32. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






33. The first stage of hearing is when you receive the message (or listen to it)






34. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






35. The affective aspect of a message






36. To pay attention to sound. To hear something with thoughtful attention: give consideration






37. Communication that is not occurring in real-time






38. What an audience members judge to be right or wrong






39. Stage of the five-step - active-listening model involves answering and giving feedback.






40. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






41. Revealing personal or intimate information to an online audience






42. Any condition that affects the fidelity of the message being sent (internal or external)






43. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






44. The overall feel of the group - composed of all the group's relationships






45. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






46. Coming to group conclusion without critical thinking or evaluation of alternatives






47. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






48. The perspective that the ethical quality of an action should be determined by evaluating its consequences






49. The process in which you are engaging when you share personal or intimate information with an online audience






50. Therapeutic technique that helps alleviate people's fear through directed conversation