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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
noise
attitudes
talkaholic
rhetorical sensitivity
2. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
pseudonym
individualism
evaluate
audience-centered presenter
3. The Greek word meaning 'credibility'
multiple submissions
attitudes
Maslow's Hierarchy of Needs
ethos
4. The act of interpreting a situation and treating the interoperation as real
domain
large-power distance
plagiarism
labeling
5. To say something in return: make an answer; to react in response
demographic profile
advantages of working in teams
two-pizza team
respond
6. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
action items
audience adaptation
interpret
groupthink
7. Stage of the five-step - active-listening model involves answering and giving feedback.
shyness
qualifier
parenthetical citations
responding
8. Communication that is not occurring in real-time
low-context culture
demographics
collectivism
asynchronous
9. A response that shows you care about the person and value what they have to say
cognitive therapy
qualifier
confirming response
situational anxiety
10. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
disclose
cybervetting
negligence
fidelity
11. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
climate
ethical dilemma
authoritarian leadership
discriminate
12. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
receiver
large-power distance
interpret
flexible intercultural communication
13. If in an argument with a friend you may say something you regret but can't take it back
permanence of records
communication is irreversible
audience-centered presenter
subjective listening
14. What are the two levels/types of meaning every message transmits?
groupthink
content and relationship
remember
consensus
15. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
transactional leadership
ethics
demographic profile
message
16. Standards for behavior that people don't alter even when the situation warrants
weak uncertainty avoidance
ethics
qualities that define communication
rigid rules
17. Originator of a message
source
noise
utilitarianism
writer's block
18. Shyness or communication apprehension
reticence
respond
responsibility
social loafing
19. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
domain
asynchronous
cybervetting
consensus
20. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
communication apprehension
decoding
provinsialism
audience analysis
21. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
two-pizza team
social loafing
asynchronous communication
22. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
reframing
dispositional communication anxiety
kickoff meeting
consequentialism
23. Submitting the same work for more than one class
hearing
high-context culture
multiple submissions
individualism
24. Recasting your interpretation of an event from a different perspective
transformational leadership
reframing
affordances
co-located
25. Therapeutic technique that helps alleviate people's fear through directed conversation
receiver
transactional leadership
cognitive therapy
encoding and decoding
26. The normal anxiety people experience when they find themselves in a stressful situation
audience
individualism
situational anxiety
fidelity
27. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
provinsialism
logos
nominal group technique
small power distance
28. The overall feel of the group - composed of all the group's relationships
low-context culture
values
climate
systematic desensitization
29. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
content and relationship
feedback
source
30. Being adaptive - creative - and experimental in your communication style
backchanneling cues
flexible intercultural communication
global plagiarism
attitudes
31. Having multiple types of connections with another person in your group
dispositional communication anxiety
social loafing
provinsialism
multiplexity
32. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
permanence of records
fidelity
patchwork plagiarism
cybervetting
33. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
talkaholic
discriminate
incremental plagiarism
disclose
34. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
pseudonym
receiver
advantages of working in teams
patchwork plagiarism
35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
demographics
social loafing
discriminate
individualism
36. From the Greek word for 'the word;' it is translated as logic
attitudes
understand
logos
incremental plagiarism
37. Cues to let the speaker know you're listening
face
rigid rules
demographic profile
backchanneling cues
38. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
utilitarianism
situational anxiety
paraphrasing
psychographic profile
39. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
nominal group technique
backchanneling cues
authoritarian leadership
40. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
attitudes
advantages of working in teams
plagiarism
respond
41. Those upon whom the ideas - feelings - information - e.g. the message - are presented
paraphrasing
audience
cognitive therapy
factors that can increase stage fright
42. Motivating team members using a system of rewards and punishments
understand
factors that can increase stage fright
transactional leadership
flexible intercultural communication
43. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
reticence
evaluate
Maslow's Hierarchy of Needs
audience
44. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
labeling
demographics
fields
source
45. Taking another person's work in full and representing it as your one while making little or nor change to the material
global plagiarism
content
inadequate positive reinforcement
communication apprehension
46. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
deontology
individualism
nominal group technique
47. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
respond
culture
confirming response
subjective listening
48. The medium through which a message passes on its way from source to receiver
intercultural communication
transformational leadership
channel
situational anxiety
49. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
laissez-faire leadership
two-pizza team
cybervetting
individualism
50. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
rhetorical sensitivity
rigid rules
parenthetical citations
high-context culture