SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
receive
you cannot not communicate
hearing
2. Process of communicating and interpreting communication—the official communication terms for these processes
utilitarianism
encoding and decoding
transactional leadership
multiple submissions
3. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
parenthetical citations
audience
positive reinforcement
globalization
4. What are the two levels/types of meaning every message transmits?
content and relationship
relationship
intercultural communication
collectivism
5. The way in which people segment a sequence of words or behaviors
postmodern ethics
responding
shyness
punctuation
6. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
communication
responsibility
qualities that define communication
kickoff meeting
7. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
large-power distance
audience analysis
situational anxiety
edited books
8. In postmodern ethics - the obligation to respond to the actions of others
authoritarian leadership
evaluate
virtue ethics
responsibility
9. Location - cultural differences - gender styles
transformational leadership
confirming response
contextual barriers to listening
intercultural communication
10. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
low-context culture
utilitarianism
discriminate
edited books
11. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
groupthink
small power distance
subjective listening
noise
12. Motivating team members using a system of rewards and punishments
mindful communication
transactional leadership
transformational leadership
Editorial columns (opinions pieces)
13. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
contextual barriers to listening
fields
conflict of interest
intercultural communication
14. Therapeutic technique that helps alleviate people's fear through directed conversation
cognitive therapy
encoding
encoding and decoding
multiplexity
15. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
pseudonym
postmodern ethics
utilitarianism
noise
16. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
postmodern ethics
synchronous
high-context culture
17. A statement used in your presentation that demonstrates why the source you are referring to is credible
pseudonym
qualifier
utilitarianism
jargon
18. The act of interpreting a situation and treating the interpretation as real
democratic leadership
mindful communication
low-context culture
labeling
19. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
groupthink
audience
advantages of working in teams
20. Communicators who are located in physical proximity (such as the same room)
least group size
contextual barriers to listening
co-located
audience analysis
21. What an audience members judge to be right or wrong
values
transformational leadership
large-power distance
climate
22. Communication that is not occurring in real-time
asynchronous
small power distance
affordances
groupthink
23. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
learned helplessness
psychographic profile
communication
groupthink
24. From the Greek word for 'the word;' it is translated as logic
logos
disclose
qualifier
attitudes
25. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
labeling
audience adaptation
conflict of interest
qualities that define communication
26. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
pseudonym
kickoff meeting
plagiarism
27. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
social loafing
audience-centered presenter
contextual barriers to listening
remember
28. A response that shows you care about the person and value what they have to say
plagiarism
groupthink
confirming response
disclosure
29. Recasting your interpretation of an event from a different perspective
logos
noise
responsibility
reframing
30. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
reticence
message
audience analysis
responsibility
31. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
encoding
learned helplessness
writer's block
32. The capabilities of the technology used to communicate online
attitudes
affordances
plagiarism
flexible intercultural communication
33. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
postmodern ethics
values
Editorial columns (opinions pieces)
34. Coming to group conclusion without critical thinking or evaluation of alternatives
consensus
collectivism
pseudonym
groupthink
35. This type of leader emphasizes accomplishing goals and managing time above all else
co-located
task leader
pseudonym
edited books
36. The medium through which a message passes on its way from source to receiver
discriminate
Editorial columns (opinions pieces)
channel
weak uncertainty avoidance
37. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
intercultural communication
remember
situational anxiety
plagiarism
38. The tendency of a person to avoid social interaction
shyness
encoding and decoding
ethics
democratic leadership
39. Documented tasks assigned to a member for completion by a particular time
social loafing
feedback
action items
virtue ethics
40. Taking another person's work in full and representing it as your one while making little or nor change to the material
transformational leadership
provinsialism
encoding and decoding
global plagiarism
41. 'Learning' through experience that you can't change a situation
audience adaptation
learned helplessness
oral citations
cognitive therapy
42. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
jargon
parenthetical citations
transactional leadership
43. The process in which you are engaging when you share personal or intimate information with an online audience
audience-centered presenter
demographics
disclosure
you cannot not communicate
44. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
reticence
evaluate
large-power distance
oral citations
45. The substantive aspect of a message
responding
low cues
punctuation
content
46. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
globalization
permanence of records
democratic leadership
strong uncertainty avoidance
47. An audience-centered approach to communication in which other perspectives are taken into account
multiplexity
rhetorical sensitivity
edited books
kickoff meeting
48. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
subjective listening
parenthetical citations
talkaholic
communication
49. Statistical data about an audience
consequentialism
demographics
encoding
logos
50. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
receive
cognitive reconstructing
advantages of working in teams