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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's act of attaching meaning to a message sent by a source
oral citations
high-context culture
decoding
talkaholic
2. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
nominal group technique
encoding
qualifier
deontology
3. Documented tasks assigned to a member for completion by a particular time
incremental plagiarism
content and relationship
remember
action items
4. A method that allows a public speaker to integrate research into the body of their text
content
parenthetical citations
receiver
discriminate
5. The capabilities of the technology used to communicate online
beliefs
affordances
consensus
domain
6. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
rigid rules
asynchronous
virtue ethics
talkaholic
7. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
source
large-power distance
edited books
8. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
beliefs
authoritarian leadership
communication apprehension
ethical dilemma
9. In postmodern ethics - the obligation to respond to the actions of others
task leader
labeling
discriminate
responsibility
10. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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11. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
audience analysis
labeling
cognitive reconstructing
social loafing
12. A response that shows you care about the person and value what they have to say
confirming response
deontology
punctuation
patchwork plagiarism
13. The way in which people segment a sequence of words or behaviors
co-located
punctuation
synergy
asynchronous communication
14. Being consciously aware of - and paying attention to our communication behavior
cognitive therapy
mindful communication
visualization
audience
15. The substantive aspect of a message
situational anxiety
visualization
message
content
16. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
advantages of working in teams
shyness
Maslow's Hierarchy of Needs
understand
17. The interplay between encoding and decoding messages
domain
writer's block
contextual barriers to listening
feedback
18. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
multiple submissions
inadequate positive reinforcement
Maslow's Hierarchy of Needs
asynchronous communication
19. The general predisposition to avoid situations that require communication
discriminate
paraphrasing
conspicuousness
communication apprehension
20. Feeling that you are an unwelcome focus of attention
talkaholic
conspicuousness
Editorial columns (opinions pieces)
decoding
21. Service provider used for sending digital communication; usually associated with emails
democratic leadership
decoding
reframing
domain
22. Revealing personal or intimate information to an online audience
parenthetical citations
ethics
synchronous
disclose
23. Describes the physical process of sound waves bouncing off of an eardrum
hearing
contextual barriers to listening
rigid rules
rhetorical sensitivity
24. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
receive
cognitive therapy
remember
globalization
25. Motivating team members by connecting them to a greater ideal
transformational leadership
disclosure
utilitarianism
logos
26. 'Learning' through experience that you can't change a situation
learned helplessness
attitudes
negligence
multiple submissions
27. Coming to group conclusion without critical thinking or evaluation of alternatives
communication
groupthink
permanence of records
factors that can increase stage fright
28. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
multiplexity
collectivism
audience
29. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
authoritarian leadership
audience-centered presenter
channel
disclose
30. The process in which you are engaging when you share personal or intimate information with an online audience
labeling
disclosure
cybervetting
reframing
31. The overall feel of the group - composed of all the group's relationships
incremental plagiarism
labeling
weak uncertainty avoidance
climate
32. A learned system of meanings which help us make sense in our everyday surroundings
task leader
dialectic
culture
oral citations
33. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
ethics
audience analysis
rhetorical sensitivity
34. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
cognitive reconstructing
groupthink
kickoff meeting
you cannot not communicate
35. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
message
groupthink
demographics
postmodern ethics
36. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
fidelity
rhetorical sensitivity
self-interest
intercultural communication
37. The normal anxiety people experience when they find themselves in a stressful situation
receive
situational anxiety
communication apprehension
conflict of interest
38. The perspective that the ethical quality of an action should be determined by evaluating its consequences
social loafing
least group size
psychographic profile
consequentialism
39. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
relationship
domain
dispositional communication anxiety
inadequate positive reinforcement
40. What are the two levels/types of meaning every message transmits?
qualities that define communication
flexible intercultural communication
content and relationship
Editorial columns (opinions pieces)
41. What audience members hold to be true or false
beliefs
psychographic profile
listen
subjective listening
42. Considering the benefits or consequences of an action for oneself first - and for others second
multiplexity
self-interest
advantages of working in teams
receive
43. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
utilitarianism
postmodern ethics
strong uncertainty avoidance
confirming response
44. To say something in return: make an answer; to react in response
relationship
respond
content
action items
45. Specialized and complicated terminology used by a particular discipline
culture
responsibility
jargon
qualities that define communication
46. From the Greek word for 'the word;' it is translated as logic
mindful communication
listen
multiplexity
logos
47. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
climate
large-power distance
respond
encoding and decoding
48. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
least group size
conspicuousness
Editorial columns (opinions pieces)
demographics
49. Motivating team members using a system of rewards and punishments
communication is irreversible
systematic desensitization
fidelity
transactional leadership
50. A statement used in your presentation that demonstrates why the source you are referring to is credible
labeling
encoding and decoding
qualifier
values
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