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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
source
communication
audience analysis
jargon
2. A leadership style in which members participate in the decision-making process
synchronous
democratic leadership
action items
qualifier
3. The anxiety a person experiences when speaking in public
audience
listen
stage fright
large-power distance
4. Mediated communication that occurs with both participants attending message exchange in real-time
responsibility
advantages of working in teams
consequentialism
synchronous
5. From the Greek word for 'the word;' it is translated as logic
logos
relationship
responding
globalization
6. The first stage of hearing is when you receive the message (or listen to it)
hearing
positive reinforcement
audience analysis
receive
7. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
co-located
situational anxiety
social loafing
pseudonym
8. Communicators who are located in physical proximity (such as the same room)
values
authoritarian leadership
groupthink
co-located
9. The Greek word meaning 'credibility'
high-context culture
learned helplessness
rhetorical sensitivity
ethos
10. Motivating team members by connecting them to a greater ideal
dialectic
noise
transformational leadership
pseudonym
11. The receiver's act of attaching meaning to a message sent by a source
decoding
utilitarianism
fields
message
12. The normal anxiety people experience when they find themselves in a stressful situation
synchronous
situational anxiety
respond
advantages of working in teams
13. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
task leader
small power distance
conflict of interest
psychographic profile
14. The process in which you are engaging when you share personal or intimate information with an online audience
disclosure
consensus
demographic profile
global plagiarism
15. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
noise
groupthink
incremental plagiarism
cognitive reconstructing
16. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
respond
parenthetical citations
face
17. Taking another person's work in full and representing it as your one while making little or nor change to the material
two-pizza team
encoding and decoding
global plagiarism
asynchronous communication
18. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
pseudonym
encoding
message
listen
19. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
contextual barriers to listening
demographic profile
hearing
20. This type of communication apprehension occurs only in particular - and typically stressful - contexts
situational anxiety
subjective listening
conflict of interest
reticence
21. The recipient of a message
positive reinforcement
intercultural communication
multiplexity
receiver
22. The medium through which a message passes on its way from source to receiver
receiver
groupthink
contextual barriers to listening
channel
23. The organization style used for referencing citations in your actual presentation
multiplexity
oral citations
decoding
channel
24. Process of communicating and interpreting communication—the official communication terms for these processes
consequentialism
social loafing
encoding and decoding
psychographic profile
25. 'Learning' through experience that you can't change a situation
learned helplessness
social loafing
communication is irreversible
talkaholic
26. Standards for behavior that people don't alter even when the situation warrants
fields
you cannot not communicate
audience
rigid rules
27. An audience-centered approach to communication in which other perspectives are taken into account
systematic desensitization
relationship
message
rhetorical sensitivity
28. Communication that is not occurring in real-time
dialectic
asynchronous
reticence
mindful communication
29. Any condition that affects the fidelity of the message being sent (internal or external)
noise
global plagiarism
decoding
multiplexity
30. A leadership style in which the leader makes decisions by herself
communication is irreversible
dispositional communication anxiety
channel
authoritarian leadership
31. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
disclose
deontology
least group size
evaluate
32. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
transformational leadership
communication
qualities that define communication
cognitive therapy
33. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
nominal group technique
source
jargon
incremental plagiarism
34. Service provider used for sending digital communication; usually associated with emails
domain
systematic desensitization
communication
direct quoting
35. Therapeutic technique that helps alleviate people's fear through directed conversation
low cues
cognitive therapy
least group size
subjective listening
36. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
attitudes
values
postmodern ethics
mindful communication
37. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
audience adaptation
receiver
collectivism
you cannot not communicate
38. Recasting your interpretation of an event from a different perspective
feedback
reframing
demographics
communication is irreversible
39. A learned system of meanings which help us make sense in our everyday surroundings
transformational leadership
utilitarianism
groupthink
culture
40. The interplay between encoding and decoding messages
transformational leadership
qualifier
feedback
message
41. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
dispositional communication anxiety
ethics
small power distance
fields
42. The extent to which the message after transmission is similar to the message originally transmitted
respond
attitudes
fidelity
visualization
43. Being adaptive - creative - and experimental in your communication style
ethos
flexible intercultural communication
responsibility
co-located
44. What an audience members judge to be right or wrong
values
climate
confirming response
face
45. Being consciously aware of - and paying attention to our communication behavior
two-pizza team
nominal group technique
incremental plagiarism
mindful communication
46. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
source
laissez-faire leadership
consensus
47. A statement used in your presentation that demonstrates why the source you are referring to is credible
qualifier
demographics
advantages of working in teams
edited books
48. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
audience
backchanneling cues
intercultural communication
two-pizza team
49. Documented tasks assigned to a member for completion by a particular time
audience analysis
action items
two-pizza team
dialectic
50. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
psychographic profile
writer's block
reframing
source