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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The anxiety a person experiences when speaking in public






2. Documented tasks assigned to a member for completion by a particular time






3. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






4. The interplay between encoding and decoding messages






5. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






6. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






7. What an audience members judge to be right or wrong






8. Shyness or communication apprehension






9. From the Greek word for 'the word;' it is translated as logic






10. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






11. To pay attention to sound. To hear something with thoughtful attention: give consideration






12. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






13. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






14. To bring to mind or think of again; to keep in mind for attention or consideration






15. The capabilities of the technology used to communicate online






16. Therapeutic technique that helps alleviate people's fear through directed conversation






17. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






18. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






19. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






20. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






21. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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22. The recipient of a message






23. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






24. The source's act of transforming an idea into a message to transmit to a receiver






25. Cues to let the speaker know you're listening






26. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






27. Cultures that view conflict as natural and potentially positive






28. What are the two levels/types of meaning every message transmits?






29. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






30. Describes the physical process of sound waves bouncing off of an eardrum






31. Service provider used for sending digital communication; usually associated with emails






32. Specialized and complicated terminology used by a particular discipline






33. A learned system of meanings which help us make sense in our everyday surroundings






34. Two or more people working together to produce a result they could not have produced on their own






35. Communication that is not occurring in real time






36. The process of stating verbatim - in a presentation - information derived from an author other than oneself






37. Communicators who are located in physical proximity (such as the same room)






38. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






39. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






40. A response that shows you care about the person and value what they have to say






41. An audience-centered approach to communication in which other perspectives are taken into account






42. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






43. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






44. Mediated communication that occurs with both participants attending message exchange in real-time






45. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






46. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






47. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






48. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






49. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






50. Originator of a message