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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Motivating team members using a system of rewards and punishments






2. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






3. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






4. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






5. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






6. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






7. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






8. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






9. Standards for behavior that people don't alter even when the situation warrants






10. This type of leader emphasizes accomplishing goals and managing time above all else






11. This type of communication apprehension occurs only in particular - and typically stressful - contexts






12. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






13. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






14. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






15. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






16. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






17. The process of stating verbatim - in a presentation - information derived from an author other than oneself






18. Shyness or communication apprehension






19. To pay attention to sound. To hear something with thoughtful attention: give consideration






20. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






21. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






22. The capabilities of the technology used to communicate online






23. The process in which you are engaging when you share personal or intimate information with an online audience






24. 'Learning' through experience that you can't change a situation






25. What audience members hold to be true or false






26. The recipient of a message






27. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






28. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






29. A response that shows you care about the person and value what they have to say






30. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






31. A tension between two opposing but valuable preferences






32. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






33. A leadership style in which the leader is hands-off and allows members to make decisions on their own






34. Being adaptive - creative - and experimental in your communication style






35. The overall feel of the group - composed of all the group's relationships






36. Coming to group conclusion without critical thinking or evaluation of alternatives






37. Mediated communication that occurs with both participants attending message exchange in real-time






38. Cultures that view conflict as a threat and to be avoided






39. Feeling that you are an unwelcome focus of attention






40. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






41. The result of an act of encoding






42. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






43. Submitting the same work for more than one class






44. The receiver's act of attaching meaning to a message sent by a source






45. Communication that is not occurring in real time






46. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






47. Therapeutic technique that helps alleviate people's fear through directed conversation






48. The Greek word meaning 'credibility'






49. A method that allows a public speaker to integrate research into the body of their text






50. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members