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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
backchanneling cues
permanence of records
synergy
interpret
2. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
postmodern ethics
communication is irreversible
social loafing
positive reinforcement
3. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
beliefs
permanence of records
punctuation
inadequate positive reinforcement
4. A statement used in your presentation that demonstrates why the source you are referring to is credible
small power distance
qualifier
attitudes
intercultural communication
5. Process of communicating and interpreting communication—the official communication terms for these processes
negligence
encoding and decoding
Maslow's Hierarchy of Needs
content and relationship
6. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
demographics
intercultural communication
globalization
pseudonym
7. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
channel
encoding
visualization
cognitive therapy
8. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
incremental plagiarism
conspicuousness
cognitive reconstructing
9. This type of leader emphasizes accomplishing goals and managing time above all else
disclose
channel
individualism
task leader
10. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
situational anxiety
conflict of interest
globalization
social loafing
11. Originator of a message
virtue ethics
weak uncertainty avoidance
rigid rules
source
12. If in an argument with a friend you may say something you regret but can't take it back
listen
face
communication is irreversible
decoding
13. A method that allows a public speaker to integrate research into the body of their text
parenthetical citations
ethics
encoding
audience analysis
14. Submitting the same work for more than one class
multiple submissions
channel
provinsialism
evaluate
15. The result of an act of encoding
negligence
message
social loafing
mindful communication
16. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
communication apprehension
evaluate
receiver
receive
17. Any condition that affects the fidelity of the message being sent (internal or external)
noise
patchwork plagiarism
small power distance
feedback
18. Documented tasks assigned to a member for completion by a particular time
relationship
reframing
action items
situational anxiety
19. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
authoritarian leadership
deontology
dialectic
incremental plagiarism
20. The anxiety a person experiences when speaking in public
stage fright
low-context culture
qualifier
communication apprehension
21. What an audience members judge to be right or wrong
conflict of interest
relationship
values
encoding and decoding
22. The act of interpreting a situation and treating the interoperation as real
receive
postmodern ethics
labeling
synchronous
23. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
patchwork plagiarism
advantages of working in teams
dialectic
talkaholic
24. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
subjective listening
communication is irreversible
rigid rules
25. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
cognitive reconstructing
paraphrasing
climate
nominal group technique
26. Cultures that view conflict as a threat and to be avoided
strong uncertainty avoidance
confirming response
decoding
social loafing
27. Cues to let the speaker know you're listening
fields
responding
backchanneling cues
reframing
28. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
understand
consequentialism
labeling
audience-centered presenter
29. The extent to which the message after transmission is similar to the message originally transmitted
asynchronous communication
weak uncertainty avoidance
fidelity
decoding
30. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
demographics
listen
content and relationship
groupthink
31. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
disclosure
negligence
virtue ethics
32. When employers use internet searches and social networking sites to find out information or screen potential hires
direct quoting
cybervetting
discriminate
backchanneling cues
33. The tendency of a person to avoid social interaction
two-pizza team
cognitive reconstructing
shyness
decoding
34. In postmodern ethics - the obligation to respond to the actions of others
responsibility
transformational leadership
encoding and decoding
subjective listening
35. A type of therapy that helps alleviate people's fears through directed conversation
qualifier
encoding and decoding
message
cognitive therapy
36. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
feedback
contextual barriers to listening
transactional leadership
demographics
37. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
reticence
writer's block
climate
audience analysis
38. Mediated communication that occurs with both participants attending message exchange in real-time
paraphrasing
contextual barriers to listening
negligence
synchronous
39. Being consciously aware of - and paying attention to our communication behavior
demographic profile
mindful communication
conflict of interest
asynchronous
40. The receiver's act of attaching meaning to a message sent by a source
individualism
encoding
message
decoding
41. The way in which people segment a sequence of words or behaviors
audience-centered presenter
punctuation
weak uncertainty avoidance
self-interest
42. A tension between two opposing but valuable preferences
learned helplessness
logos
dialectic
self-interest
43. Coming to group conclusion without critical thinking or evaluation of alternatives
talkaholic
mindful communication
groupthink
intercultural communication
44. The interplay between encoding and decoding messages
cognitive reconstructing
positive reinforcement
feedback
low cues
45. To bring to mind or think of again; to keep in mind for attention or consideration
reframing
feedback
remember
transformational leadership
46. Location - cultural differences - gender styles
synergy
individualism
contextual barriers to listening
synchronous
47. A culture in which meaning is expressed through explicit verbal messages
respond
deontology
low-context culture
message
48. Motivating team members by connecting them to a greater ideal
transformational leadership
cognitive reconstructing
high-context culture
jargon
49. Revealing personal or intimate information to an online audience
ethos
writer's block
positive reinforcement
disclose
50. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
multiple submissions
discriminate
collectivism
hearing
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