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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






2. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






3. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






4. The perspective that the ethical quality of an action should be determined by evaluating its consequences






5. When a team meaner slacks off because he know the work will get done regardless of his effort






6. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






7. The first stage of hearing is when you receive the message (or listen to it)






8. Any condition that affects the fidelity of the message being sent (internal or external)






9. A statement used in your presentation that demonstrates why the source you are referring to is credible






10. Describes the physical process of sound waves bouncing off of an eardrum






11. Cultures that view conflict as a threat and to be avoided






12. An audience-centered approach to communication in which other perspectives are taken into account






13. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






14. The result of an act of encoding






15. This type of communication apprehension occurs only in particular - and typically stressful - contexts






16. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






17. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






18. Stage of the five-step - active-listening model involves answering and giving feedback.






19. A learned system of meanings which help us make sense in our everyday surroundings






20. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






21. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






22. Process of communicating and interpreting communication—the official communication terms for these processes






23. The act of interpreting a situation and treating the interoperation as real






24. To bring to mind or think of again; to keep in mind for attention or consideration






25. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






26. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






27. Taking another person's work in full and representing it as your one while making little or nor change to the material






28. The source's act of transforming an idea into a message to transmit to a receiver






29. The Greek word meaning 'credibility'






30. The overall feel of the group - composed of all the group's relationships






31. The substantive aspect of a message






32. Motivating team members using a system of rewards and punishments






33. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






34. Revealing personal or intimate information to an online audience






35. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






36. Coming to group conclusion without critical thinking or evaluation of alternatives






37. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






38. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






39. Documented tasks assigned to a member for completion by a particular time






40. 'Learning' through experience that you can't change a situation






41. The anxiety a person experiences when speaking in public






42. Two or more people working together to produce a result they could not have produced on their own






43. Communication that is not occurring in real-time






44. What are the two levels/types of meaning every message transmits?






45. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






46. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






47. Motivating team members by connecting them to a greater ideal






48. Mediated communication that occurs with both participants attending message exchange in real-time






49. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






50. A tension between two opposing but valuable preferences