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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






2. Communicators who are located in physical proximity (such as the same room)






3. The capabilities of the technology used to communicate online






4. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






5. A leadership style in which the leader is hands-off and allows members to make decisions on their own






6. Cues to let the speaker know you're listening






7. The act of interpreting a situation and treating the interoperation as real






8. Therapeutic technique that helps alleviate people's fear through directed conversation






9. When a team meaner slacks off because he know the work will get done regardless of his effort






10. Originator of a message






11. To pay attention to sound. To hear something with thoughtful attention: give consideration






12. The organization style used for referencing citations in your actual presentation






13. Those upon whom the ideas - feelings - information - e.g. the message - are presented






14. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






15. Revealing personal or intimate information to an online audience






16. The general predisposition to avoid situations that require communication






17. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






18. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






19. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






20. What an audience members judge to be right or wrong






21. Two or more people working together to produce a result they could not have produced on their own






22. Service provider used for sending digital communication; usually associated with emails






23. Stage of the five-step - active-listening model involves answering and giving feedback.






24. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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25. Standards for behavior that people don't alter even when the situation warrants






26. Communication that is not occurring in real time






27. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






28. Cultures that view conflict as natural and potentially positive






29. Communication that is not occurring in real-time






30. A leadership style in which the leader makes decisions by herself






31. The process of stating verbatim - in a presentation - information derived from an author other than oneself






32. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






33. Statistical data about an audience






34. A sense of 'stuckness' when trying to write

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35. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






36. Taking another person's work in full and representing it as your one while making little or nor change to the material






37. From the Greek word for 'the word;' it is translated as logic






38. The result of an act of encoding






39. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






40. Any condition that affects the fidelity of the message being sent (internal or external)






41. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






42. Being adaptive - creative - and experimental in your communication style






43. A response that shows you care about the person and value what they have to say






44. A culture in which meaning is expressed through explicit verbal messages






45. Shyness or communication apprehension






46. The tendency of a person to avoid social interaction






47. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






48. Describes the physical process of sound waves bouncing off of an eardrum






49. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






50. The act of interpreting a situation and treating the interpretation as real