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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
attitudes
contextual barriers to listening
factors that can increase stage fright
dispositional communication anxiety
2. Communicators who are located in physical proximity (such as the same room)
demographic profile
receiver
communication
co-located
3. The capabilities of the technology used to communicate online
edited books
talkaholic
remember
affordances
4. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
low cues
evaluate
receiver
fields
5. A leadership style in which the leader is hands-off and allows members to make decisions on their own
encoding and decoding
demographic profile
stage fright
laissez-faire leadership
6. Cues to let the speaker know you're listening
backchanneling cues
incremental plagiarism
fields
discriminate
7. The act of interpreting a situation and treating the interoperation as real
synergy
labeling
disclose
relationship
8. Therapeutic technique that helps alleviate people's fear through directed conversation
large-power distance
labeling
ethical dilemma
cognitive therapy
9. When a team meaner slacks off because he know the work will get done regardless of his effort
social loafing
shyness
ethos
conflict of interest
10. Originator of a message
message
relationship
oral citations
source
11. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
message
subjective listening
contextual barriers to listening
12. The organization style used for referencing citations in your actual presentation
communication apprehension
dialectic
conspicuousness
oral citations
13. Those upon whom the ideas - feelings - information - e.g. the message - are presented
situational anxiety
audience
ethics
face
14. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
provinsialism
incremental plagiarism
receive
rhetorical sensitivity
15. Revealing personal or intimate information to an online audience
synchronous
disclose
transactional leadership
conspicuousness
16. The general predisposition to avoid situations that require communication
communication apprehension
parenthetical citations
action items
culture
17. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
ethical dilemma
demographics
democratic leadership
subjective listening
18. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
flexible intercultural communication
asynchronous communication
feedback
19. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
consequentialism
affordances
audience adaptation
fidelity
20. What an audience members judge to be right or wrong
incremental plagiarism
values
advantages of working in teams
ethics
21. Two or more people working together to produce a result they could not have produced on their own
globalization
synergy
encoding
demographic profile
22. Service provider used for sending digital communication; usually associated with emails
global plagiarism
communication is irreversible
noise
domain
23. Stage of the five-step - active-listening model involves answering and giving feedback.
action items
attitudes
responding
provinsialism
24. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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25. Standards for behavior that people don't alter even when the situation warrants
groupthink
hearing
flexible intercultural communication
rigid rules
26. Communication that is not occurring in real time
cognitive therapy
democratic leadership
asynchronous communication
edited books
27. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
cybervetting
transactional leadership
climate
inadequate positive reinforcement
28. Cultures that view conflict as natural and potentially positive
receive
flexible intercultural communication
weak uncertainty avoidance
cybervetting
29. Communication that is not occurring in real-time
asynchronous
cognitive therapy
kickoff meeting
globalization
30. A leadership style in which the leader makes decisions by herself
evaluate
cognitive therapy
authoritarian leadership
synchronous
31. The process of stating verbatim - in a presentation - information derived from an author other than oneself
edited books
synchronous
direct quoting
cognitive therapy
32. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
audience
synchronous
confirming response
positive reinforcement
33. Statistical data about an audience
demographics
respond
collectivism
incremental plagiarism
34. A sense of 'stuckness' when trying to write
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35. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
weak uncertainty avoidance
edited books
visualization
qualities that define communication
36. Taking another person's work in full and representing it as your one while making little or nor change to the material
consensus
global plagiarism
feedback
discriminate
37. From the Greek word for 'the word;' it is translated as logic
social loafing
social loafing
logos
demographics
38. The result of an act of encoding
learned helplessness
cognitive reconstructing
message
discriminate
39. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
ethical dilemma
negligence
decoding
consensus
40. Any condition that affects the fidelity of the message being sent (internal or external)
flexible intercultural communication
asynchronous communication
noise
communication
41. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
action items
postmodern ethics
co-located
hearing
42. Being adaptive - creative - and experimental in your communication style
Editorial columns (opinions pieces)
stage fright
flexible intercultural communication
domain
43. A response that shows you care about the person and value what they have to say
confirming response
backchanneling cues
encoding and decoding
communication is irreversible
44. A culture in which meaning is expressed through explicit verbal messages
encoding and decoding
edited books
low-context culture
rhetorical sensitivity
45. Shyness or communication apprehension
factors that can increase stage fright
synchronous
reticence
listen
46. The tendency of a person to avoid social interaction
shyness
ethos
attitudes
message
47. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
psychographic profile
self-interest
discriminate
48. Describes the physical process of sound waves bouncing off of an eardrum
culture
cognitive therapy
hearing
co-located
49. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
talkaholic
edited books
patchwork plagiarism
global plagiarism
50. The act of interpreting a situation and treating the interpretation as real
content and relationship
labeling
paraphrasing
encoding and decoding