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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mediated communication that occurs with both participants attending message exchange in real-time






2. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






3. The recipient of a message






4. Communicators who are located in physical proximity (such as the same room)






5. Service provider used for sending digital communication; usually associated with emails






6. The act of interpreting a situation and treating the interpretation as real






7. A learned system of meanings which help us make sense in our everyday surroundings






8. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






9. Describes the physical process of sound waves bouncing off of an eardrum






10. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






11. Cues to let the speaker know you're listening






12. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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13. A sense of 'stuckness' when trying to write

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14. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






15. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






16. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






17. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






18. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






19. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






20. This type of communication apprehension occurs only in particular - and typically stressful - contexts






21. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






22. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






23. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






24. A type of therapy that helps alleviate people's fears through directed conversation






25. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






26. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






27. Communication that is not occurring in real-time






28. A method that allows a public speaker to integrate research into the body of their text






29. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






30. Revealing personal or intimate information to an online audience






31. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






32. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






33. Considering the benefits or consequences of an action for oneself first - and for others second






34. The result of an act of encoding






35. A response that shows you care about the person and value what they have to say






36. Two or more people working together to produce a result they could not have produced on their own






37. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






38. If in an argument with a friend you may say something you regret but can't take it back






39. Process of communicating and interpreting communication—the official communication terms for these processes






40. Therapeutic technique that helps alleviate people's fear through directed conversation






41. Motivating team members by connecting them to a greater ideal






42. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






43. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






44. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






45. The capabilities of the technology used to communicate online






46. Stage of the five-step - active-listening model involves answering and giving feedback.






47. Standards for behavior that people don't alter even when the situation warrants






48. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






49. Coming to group conclusion without critical thinking or evaluation of alternatives






50. A statement used in your presentation that demonstrates why the source you are referring to is credible