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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






2. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






3. Being adaptive - creative - and experimental in your communication style






4. This type of communication apprehension occurs only in particular - and typically stressful - contexts






5. If in an argument with a friend you may say something you regret but can't take it back






6. The substantive aspect of a message






7. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






8. Refers to audience members' general likes and dislikes in relation to particular subjects






9. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






10. A leadership style in which members participate in the decision-making process






11. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






12. Originator of a message






13. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






14. When employers use internet searches and social networking sites to find out information or screen potential hires






15. The overall feel of the group - composed of all the group's relationships






16. The process of stating verbatim - in a presentation - information derived from an author other than oneself






17. The perspective that the ethical quality of an action should be determined by evaluating its consequences






18. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






19. The tendency of a person to avoid social interaction






20. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






21. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






22. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






23. Describes the physical process of sound waves bouncing off of an eardrum






24. When a team meaner slacks off because he know the work will get done regardless of his effort






25. Considering the benefits or consequences of an action for oneself first - and for others second






26. Statistical data about an audience






27. The interplay between encoding and decoding messages






28. Cultures that view conflict as natural and potentially positive






29. The first stage of hearing is when you receive the message (or listen to it)






30. The result of an act of encoding






31. The source's act of transforming an idea into a message to transmit to a receiver






32. A response that shows you care about the person and value what they have to say






33. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






34. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






35. Service provider used for sending digital communication; usually associated with emails






36. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






37. A statement used in your presentation that demonstrates why the source you are referring to is credible






38. The recipient of a message






39. The organization style used for referencing citations in your actual presentation






40. Process of communicating and interpreting communication—the official communication terms for these processes






41. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






42. The extent to which the message after transmission is similar to the message originally transmitted






43. In postmodern ethics - the obligation to respond to the actions of others






44. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






45. The receiver's act of attaching meaning to a message sent by a source






46. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






47. To say something in return: make an answer; to react in response






48. What an audience members judge to be right or wrong






49. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






50. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way