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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






2. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






3. The Greek word meaning 'credibility'






4. Having multiple types of connections with another person in your group






5. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






6. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






7. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






8. The first stage of hearing is when you receive the message (or listen to it)






9. A tension between two opposing but valuable preferences






10. In postmodern ethics - the obligation to respond to the actions of others






11. Specialized and complicated terminology used by a particular discipline






12. Cultures that view conflict as a threat and to be avoided






13. A culture in which meaning is expressed through explicit verbal messages






14. Submitting the same work for more than one class






15. Communicators who are located in physical proximity (such as the same room)






16. The organization style used for referencing citations in your actual presentation






17. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






18. Revealing personal or intimate information to an online audience






19. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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20. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






21. Location - cultural differences - gender styles






22. Service provider used for sending digital communication; usually associated with emails






23. This type of communication apprehension occurs only in particular - and typically stressful - contexts






24. What an audience members judge to be right or wrong






25. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






26. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






27. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






28. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






29. A learned system of meanings which help us make sense in our everyday surroundings






30. What audience members hold to be true or false






31. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






32. Communication that is not occurring in real-time






33. Being adaptive - creative - and experimental in your communication style






34. The tendency of a person to avoid social interaction






35. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






36. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






37. The interplay between encoding and decoding messages






38. Refers to audience members' general likes and dislikes in relation to particular subjects






39. To bring to mind or think of again; to keep in mind for attention or consideration






40. The anxiety a person experiences when speaking in public






41. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






42. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






43. A method that allows a public speaker to integrate research into the body of their text






44. The recipient of a message






45. Taking another person's work in full and representing it as your one while making little or nor change to the material






46. Any condition that affects the fidelity of the message being sent (internal or external)






47. Being consciously aware of - and paying attention to our communication behavior






48. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






49. Cultures that view conflict as natural and potentially positive






50. A leadership style in which the leader makes decisions by herself