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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of therapy that helps alleviate people's fears through directed conversation
edited books
parenthetical citations
disclosure
cognitive therapy
2. 'Learning' through experience that you can't change a situation
visualization
laissez-faire leadership
learned helplessness
fidelity
3. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
inadequate positive reinforcement
demographics
responsibility
punctuation
4. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
dispositional communication anxiety
plagiarism
subjective listening
incremental plagiarism
5. A learned system of meanings which help us make sense in our everyday surroundings
affordances
asynchronous communication
punctuation
culture
6. Recasting your interpretation of an event from a different perspective
fields
globalization
reframing
beliefs
7. Having multiple types of connections with another person in your group
receiver
reframing
multiplexity
least group size
8. A sense of 'stuckness' when trying to write
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9. The interplay between encoding and decoding messages
noise
feedback
low-context culture
virtue ethics
10. To pay attention to sound. To hear something with thoughtful attention: give consideration
large-power distance
action items
backchanneling cues
listen
11. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
rigid rules
edited books
systematic desensitization
pseudonym
12. Feeling that you are an unwelcome focus of attention
attitudes
fidelity
conspicuousness
dispositional communication anxiety
13. Motivating team members using a system of rewards and punishments
transactional leadership
fields
cognitive therapy
understand
14. The organization style used for referencing citations in your actual presentation
inadequate positive reinforcement
oral citations
channel
labeling
15. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
reticence
positive reinforcement
advantages of working in teams
reframing
16. The perspective that the ethical quality of an action should be determined by evaluating its consequences
mindful communication
consequentialism
high-context culture
plagiarism
17. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
rhetorical sensitivity
advantages of working in teams
intercultural communication
you cannot not communicate
18. Falsely representing any material obtained from another source as your own work
ethos
reticence
plagiarism
nominal group technique
19. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
rigid rules
high-context culture
climate
reframing
20. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
psychographic profile
fidelity
responsibility
nominal group technique
21. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
confirming response
mindful communication
situational anxiety
audience analysis
22. Service provider used for sending digital communication; usually associated with emails
social loafing
rigid rules
domain
reframing
23. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
large-power distance
Editorial columns (opinions pieces)
rhetorical sensitivity
channel
24. A culture in which meaning is expressed through explicit verbal messages
low-context culture
social loafing
positive reinforcement
utilitarianism
25. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
psychographic profile
Maslow's Hierarchy of Needs
deontology
26. Two or more people working together to produce a result they could not have produced on their own
synergy
cognitive therapy
low cues
qualifier
27. Communication that is not occurring in real time
large-power distance
synchronous
asynchronous communication
ethos
28. Originator of a message
kickoff meeting
qualifier
source
transactional leadership
29. Stage of the five-step - active-listening model involves answering and giving feedback.
synergy
responding
globalization
advantages of working in teams
30. The process in which you are engaging when you share personal or intimate information with an online audience
disclosure
positive reinforcement
fields
demographics
31. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
permanence of records
values
deontology
psychographic profile
32. Specialized and complicated terminology used by a particular discipline
least group size
jargon
factors that can increase stage fright
advantages of working in teams
33. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
values
positive reinforcement
social loafing
confirming response
34. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
Maslow's Hierarchy of Needs
disclose
demographics
35. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
parenthetical citations
groupthink
globalization
36. Cues to let the speaker know you're listening
talkaholic
two-pizza team
backchanneling cues
stage fright
37. A tension between two opposing but valuable preferences
understand
dialectic
oral citations
democratic leadership
38. Shyness or communication apprehension
flexible intercultural communication
oral citations
cognitive therapy
reticence
39. Revealing personal or intimate information to an online audience
demographic profile
you cannot not communicate
noise
disclose
40. The receiver's act of attaching meaning to a message sent by a source
receive
encoding
rigid rules
decoding
41. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
audience-centered presenter
cognitive therapy
values
42. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
self-interest
systematic desensitization
permanence of records
message
43. The first stage of hearing is when you receive the message (or listen to it)
receive
parenthetical citations
weak uncertainty avoidance
beliefs
44. The substantive aspect of a message
content
conspicuousness
authoritarian leadership
learned helplessness
45. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
authoritarian leadership
communication is irreversible
audience adaptation
demographic profile
46. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
globalization
task leader
discriminate
demographic profile
47. Refers to audience members' general likes and dislikes in relation to particular subjects
negligence
attitudes
task leader
responsibility
48. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
responding
ethos
shyness
49. Any condition that affects the fidelity of the message being sent (internal or external)
noise
message
discriminate
cognitive therapy
50. From the Greek word for 'the word;' it is translated as logic
contextual barriers to listening
logos
affordances
ethos