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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures that view conflict as natural and potentially positive






2. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






3. Refers to audience members' general likes and dislikes in relation to particular subjects






4. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






5. The way in which people segment a sequence of words or behaviors






6. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






7. Submitting the same work for more than one class






8. The minimum number of people needed to achieve the desired results






9. Communicators who are located in physical proximity (such as the same room)






10. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






11. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






12. An audience-centered approach to communication in which other perspectives are taken into account






13. Being adaptive - creative - and experimental in your communication style






14. A method that allows a public speaker to integrate research into the body of their text






15. The act of interpreting a situation and treating the interpretation as real






16. Falsely representing any material obtained from another source as your own work






17. To pay attention to sound. To hear something with thoughtful attention: give consideration






18. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






19. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






20. A response that shows you care about the person and value what they have to say






21. The source's act of transforming an idea into a message to transmit to a receiver






22. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






23. A culture in which meaning is expressed through explicit verbal messages






24. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






25. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






26. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






27. Audience members' likes and dislikes






28. Two or more people working together to produce a result they could not have produced on their own






29. Having multiple types of connections with another person in your group






30. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






31. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






32. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






33. Motivating team members using a system of rewards and punishments






34. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






35. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






36. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






37. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






38. Recasting your interpretation of an event from a different perspective






39. A leadership style in which the leader is hands-off and allows members to make decisions on their own






40. Cues to let the speaker know you're listening






41. Coming to group conclusion without critical thinking or evaluation of alternatives






42. The Greek word meaning 'credibility'






43. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






44. This type of leader emphasizes accomplishing goals and managing time above all else






45. To say something in return: make an answer; to react in response






46. The act of interpreting a situation and treating the interoperation as real






47. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






48. Cultures that view conflict as a threat and to be avoided






49. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






50. This type of communication apprehension occurs only in particular - and typically stressful - contexts