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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Therapeutic technique that helps alleviate people's fear through directed conversation
edited books
groupthink
cognitive therapy
face
2. To pay attention to sound. To hear something with thoughtful attention: give consideration
asynchronous communication
domain
pseudonym
listen
3. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
cognitive therapy
you cannot not communicate
Editorial columns (opinions pieces)
responding
4. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
groupthink
audience adaptation
intercultural communication
discriminate
5. A leadership style in which the leader is hands-off and allows members to make decisions on their own
remember
conspicuousness
laissez-faire leadership
authoritarian leadership
6. The act of interpreting a situation and treating the interpretation as real
labeling
feedback
demographics
negligence
7. A learned system of meanings which help us make sense in our everyday surroundings
culture
relationship
advantages of working in teams
channel
8. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
encoding and decoding
content and relationship
asynchronous communication
ethics
9. A type of therapy that helps alleviate people's fears through directed conversation
pseudonym
confirming response
synergy
cognitive therapy
10. A sense of 'stuckness' when trying to write
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11. The general predisposition to avoid situations that require communication
demographics
laissez-faire leadership
weak uncertainty avoidance
communication apprehension
12. 'Learning' through experience that you can't change a situation
weak uncertainty avoidance
beliefs
message
learned helplessness
13. Recasting your interpretation of an event from a different perspective
message
consequentialism
utilitarianism
reframing
14. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
audience adaptation
attitudes
two-pizza team
deontology
15. Refers to audience members' general likes and dislikes in relation to particular subjects
labeling
audience adaptation
attitudes
values
16. The extent to which the message after transmission is similar to the message originally transmitted
edited books
fidelity
audience
authoritarian leadership
17. The process of stating verbatim - in a presentation - information derived from an author other than oneself
authoritarian leadership
qualifier
provinsialism
direct quoting
18. Submitting the same work for more than one class
patchwork plagiarism
laissez-faire leadership
multiple submissions
low-context culture
19. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
remember
factors that can increase stage fright
self-interest
message
20. A leadership style in which the leader makes decisions by herself
content
audience analysis
virtue ethics
authoritarian leadership
21. Feeling that you are an unwelcome focus of attention
conspicuousness
qualities that define communication
noise
talkaholic
22. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
audience adaptation
conflict of interest
demographics
low-context culture
23. Describes the physical process of sound waves bouncing off of an eardrum
attitudes
hearing
psychographic profile
transactional leadership
24. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
permanence of records
content
punctuation
channel
25. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
Editorial columns (opinions pieces)
paraphrasing
fidelity
26. The organization style used for referencing citations in your actual presentation
jargon
Maslow's Hierarchy of Needs
psychographic profile
oral citations
27. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
jargon
cognitive therapy
provinsialism
plagiarism
28. Process of communicating and interpreting communication—the official communication terms for these processes
learned helplessness
encoding and decoding
synchronous
advantages of working in teams
29. The substantive aspect of a message
content
oral citations
individualism
qualities that define communication
30. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
situational anxiety
collectivism
multiplexity
punctuation
31. Those upon whom the ideas - feelings - information - e.g. the message - are presented
psychographic profile
audience
plagiarism
Maslow's Hierarchy of Needs
32. What are the two levels/types of meaning every message transmits?
contextual barriers to listening
qualifier
content and relationship
paraphrasing
33. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
logos
disclose
talkaholic
34. Two or more people working together to produce a result they could not have produced on their own
you cannot not communicate
confirming response
plagiarism
synergy
35. Taking another person's work in full and representing it as your one while making little or nor change to the material
demographic profile
conflict of interest
backchanneling cues
global plagiarism
36. Motivating team members using a system of rewards and punishments
domain
systematic desensitization
transactional leadership
multiple submissions
37. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
content and relationship
logos
contextual barriers to listening
38. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
demographics
writer's block
positive reinforcement
multiple submissions
39. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
small power distance
visualization
paraphrasing
audience analysis
40. The first stage of hearing is when you receive the message (or listen to it)
disclose
receive
systematic desensitization
encoding and decoding
41. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
content and relationship
conspicuousness
listen
42. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
cybervetting
audience analysis
ethos
43. From the Greek word for 'the word;' it is translated as logic
labeling
logos
cognitive reconstructing
authoritarian leadership
44. Communication that is not occurring in real time
interpret
transformational leadership
confirming response
asynchronous communication
45. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
message
subjective listening
utilitarianism
social loafing
46. The recipient of a message
asynchronous communication
reticence
laissez-faire leadership
receiver
47. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
self-interest
mindful communication
listen
48. The medium through which a message passes on its way from source to receiver
channel
stage fright
domain
rhetorical sensitivity
49. Statistical data about an audience
learned helplessness
demographics
situational anxiety
backchanneling cues
50. To bring to mind or think of again; to keep in mind for attention or consideration
remember
channel
contextual barriers to listening
evaluate