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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The tendency of a person to avoid social interaction






2. To pay attention to sound. To hear something with thoughtful attention: give consideration






3. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






5. Process of communicating and interpreting communication—the official communication terms for these processes






6. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






7. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






8. What an audience members judge to be right or wrong






9. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






10. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






11. The source's act of transforming an idea into a message to transmit to a receiver






12. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






13. The interplay between encoding and decoding messages






14. Service provider used for sending digital communication; usually associated with emails






15. If in an argument with a friend you may say something you regret but can't take it back






16. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






17. A type of therapy that helps alleviate people's fears through directed conversation






18. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






19. The recipient of a message






20. Having multiple types of connections with another person in your group






21. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






22. The act of interpreting a situation and treating the interpretation as real






23. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






24. Cultures that view conflict as a threat and to be avoided






25. The process in which you are engaging when you share personal or intimate information with an online audience






26. The perspective that the ethical quality of an action should be determined by evaluating its consequences






27. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






28. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






29. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






30. Submitting the same work for more than one class






31. The extent to which the message after transmission is similar to the message originally transmitted






32. The process of stating verbatim - in a presentation - information derived from an author other than oneself






33. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






34. This type of communication apprehension occurs only in particular - and typically stressful - contexts






35. A leadership style in which the leader is hands-off and allows members to make decisions on their own






36. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






37. The substantive aspect of a message






38. Statistical data about an audience






39. Location - cultural differences - gender styles






40. Two or more people working together to produce a result they could not have produced on their own






41. Any condition that affects the fidelity of the message being sent (internal or external)






42. Motivating team members using a system of rewards and punishments






43. Communication that is not occurring in real time






44. The organization style used for referencing citations in your actual presentation






45. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






46. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






47. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






48. The result of an act of encoding






49. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






50. What audience members hold to be true or false