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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
situational anxiety
deontology
multiple submissions
small power distance
2. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
social loafing
encoding
evaluate
factors that can increase stage fright
3. Submitting the same work for more than one class
content
punctuation
multiple submissions
parenthetical citations
4. The result of an act of encoding
fidelity
cognitive therapy
message
two-pizza team
5. Location - cultural differences - gender styles
contextual barriers to listening
groupthink
transactional leadership
postmodern ethics
6. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
self-interest
groupthink
rigid rules
paraphrasing
7. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
face
virtue ethics
reframing
8. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
audience adaptation
weak uncertainty avoidance
shyness
synergy
9. A leadership style in which members participate in the decision-making process
respond
democratic leadership
disclose
transformational leadership
10. This type of communication apprehension occurs only in particular - and typically stressful - contexts
ethics
ethical dilemma
deontology
situational anxiety
11. Any condition that affects the fidelity of the message being sent (internal or external)
systematic desensitization
multiple submissions
subjective listening
noise
12. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
discriminate
you cannot not communicate
fields
13. A leadership style in which the leader is hands-off and allows members to make decisions on their own
affordances
content
laissez-faire leadership
conflict of interest
14. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
ethics
kickoff meeting
groupthink
subjective listening
15. The recipient of a message
message
multiple submissions
virtue ethics
receiver
16. An audience-centered approach to communication in which other perspectives are taken into account
edited books
demographics
rhetorical sensitivity
small power distance
17. Describes the physical process of sound waves bouncing off of an eardrum
hearing
punctuation
reframing
receive
18. Considering the benefits or consequences of an action for oneself first - and for others second
collectivism
direct quoting
self-interest
qualities that define communication
19. Specialized and complicated terminology used by a particular discipline
jargon
demographic profile
responsibility
source
20. Being adaptive - creative - and experimental in your communication style
listen
flexible intercultural communication
cybervetting
negligence
21. When a team meaner slacks off because he know the work will get done regardless of his effort
multiplexity
high-context culture
social loafing
utilitarianism
22. Revealing personal or intimate information to an online audience
content
disclose
audience
receiver
23. Motivating team members by connecting them to a greater ideal
laissez-faire leadership
beliefs
logos
transformational leadership
24. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
understand
ethical dilemma
qualities that define communication
feedback
25. The normal anxiety people experience when they find themselves in a stressful situation
situational anxiety
hearing
message
psychographic profile
26. The general predisposition to avoid situations that require communication
communication apprehension
inadequate positive reinforcement
you cannot not communicate
rhetorical sensitivity
27. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
low cues
social loafing
communication apprehension
28. Cultures that view conflict as a threat and to be avoided
strong uncertainty avoidance
task leader
audience
nominal group technique
29. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
audience adaptation
advantages of working in teams
content and relationship
backchanneling cues
30. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
responding
factors that can increase stage fright
culture
communication
31. The process of stating verbatim - in a presentation - information derived from an author other than oneself
domain
direct quoting
Maslow's Hierarchy of Needs
transactional leadership
32. Motivating team members using a system of rewards and punishments
transactional leadership
virtue ethics
situational anxiety
social loafing
33. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
individualism
backchanneling cues
social loafing
34. Recasting your interpretation of an event from a different perspective
transactional leadership
reframing
synchronous
co-located
35. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
decoding
postmodern ethics
communication apprehension
responding
36. A learned system of meanings which help us make sense in our everyday surroundings
culture
rigid rules
values
asynchronous communication
37. The way in which people segment a sequence of words or behaviors
you cannot not communicate
pseudonym
transactional leadership
punctuation
38. A leadership style in which the leader makes decisions by herself
authoritarian leadership
plagiarism
positive reinforcement
edited books
39. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
hearing
interpret
responsibility
40. Service provider used for sending digital communication; usually associated with emails
domain
ethos
democratic leadership
respond
41. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
asynchronous communication
systematic desensitization
backchanneling cues
dispositional communication anxiety
42. Standards for behavior that people don't alter even when the situation warrants
edited books
rigid rules
attitudes
global plagiarism
43. What an audience members judge to be right or wrong
low cues
consensus
values
attitudes
44. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
individualism
weak uncertainty avoidance
situational anxiety
audience-centered presenter
45. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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46. Being consciously aware of - and paying attention to our communication behavior
fidelity
mindful communication
factors that can increase stage fright
task leader
47. Coming to group conclusion without critical thinking or evaluation of alternatives
multiplexity
groupthink
qualities that define communication
self-interest
48. Documented tasks assigned to a member for completion by a particular time
action items
laissez-faire leadership
systematic desensitization
discriminate
49. Cues to let the speaker know you're listening
backchanneling cues
edited books
oral citations
two-pizza team
50. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
receiver
ethical dilemma
Maslow's Hierarchy of Needs