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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If in an argument with a friend you may say something you regret but can't take it back






2. The process of stating verbatim - in a presentation - information derived from an author other than oneself






3. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






4. Motivating team members using a system of rewards and punishments






5. Coming to group conclusion without critical thinking or evaluation of alternatives






6. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






7. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






8. The receiver's act of attaching meaning to a message sent by a source






9. The recipient of a message






10. Shyness or communication apprehension






11. Process of communicating and interpreting communication—the official communication terms for these processes






12. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






13. Location - cultural differences - gender styles






14. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






15. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






16. Communicators who are located in physical proximity (such as the same room)






17. Those upon whom the ideas - feelings - information - e.g. the message - are presented






18. Feeling that you are an unwelcome focus of attention






19. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






20. Having multiple types of connections with another person in your group






21. The substantive aspect of a message






22. When a team meaner slacks off because he know the work will get done regardless of his effort






23. The perspective that the ethical quality of an action should be determined by evaluating its consequences






24. Falsely representing any material obtained from another source as your own work






25. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






26. Cultures that view conflict as a threat and to be avoided






27. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






28. The Greek word meaning 'credibility'






29. To say something in return: make an answer; to react in response






30. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals






31. A type of therapy that helps alleviate people's fears through directed conversation






32. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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33. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






34. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






35. Recasting your interpretation of an event from a different perspective






36. This type of leader emphasizes accomplishing goals and managing time above all else






37. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






38. The organization style used for referencing citations in your actual presentation






39. Documented tasks assigned to a member for completion by a particular time






40. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






41. 'Learning' through experience that you can't change a situation






42. A response that shows you care about the person and value what they have to say






43. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






44. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






45. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






46. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






47. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






48. What an audience members judge to be right or wrong






49. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






50. The first stage of hearing is when you receive the message (or listen to it)