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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






2. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






3. The Greek word meaning 'credibility'






4. The act of interpreting a situation and treating the interoperation as real






5. To say something in return: make an answer; to react in response






6. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






7. Stage of the five-step - active-listening model involves answering and giving feedback.






8. Communication that is not occurring in real-time






9. A response that shows you care about the person and value what they have to say






10. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






11. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






12. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






13. If in an argument with a friend you may say something you regret but can't take it back






14. What are the two levels/types of meaning every message transmits?






15. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






16. Standards for behavior that people don't alter even when the situation warrants






17. Originator of a message






18. Shyness or communication apprehension






19. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






20. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






21. Cultures that view conflict as natural and potentially positive






22. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






23. Submitting the same work for more than one class






24. Recasting your interpretation of an event from a different perspective






25. Therapeutic technique that helps alleviate people's fear through directed conversation






26. The normal anxiety people experience when they find themselves in a stressful situation






27. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






28. The overall feel of the group - composed of all the group's relationships






29. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






30. Being adaptive - creative - and experimental in your communication style






31. Having multiple types of connections with another person in your group






32. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






33. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






34. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






36. From the Greek word for 'the word;' it is translated as logic






37. Cues to let the speaker know you're listening






38. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






39. The extent to which the message after transmission is similar to the message originally transmitted






40. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






41. Those upon whom the ideas - feelings - information - e.g. the message - are presented






42. Motivating team members using a system of rewards and punishments






43. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






44. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






45. Taking another person's work in full and representing it as your one while making little or nor change to the material






46. A type of therapy that helps alleviate people's fears through directed conversation






47. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






48. The medium through which a message passes on its way from source to receiver






49. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






50. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels