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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A learned system of meanings which help us make sense in our everyday surroundings






2. The recipient of a message






3. The act of interpreting a situation and treating the interpretation as real






4. The capabilities of the technology used to communicate online






5. To bring to mind or think of again; to keep in mind for attention or consideration






6. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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7. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






8. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






9. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






10. To pay attention to sound. To hear something with thoughtful attention: give consideration






11. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






12. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






13. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






14. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






15. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






16. A leadership style in which members participate in the decision-making process






17. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






18. This type of leader emphasizes accomplishing goals and managing time above all else






19. Motivating team members using a system of rewards and punishments






20. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






21. Statistical data about an audience






22. The overall feel of the group - composed of all the group's relationships






23. Stage of the five-step - active-listening model involves answering and giving feedback.






24. A sense of 'stuckness' when trying to write

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25. The organization style used for referencing citations in your actual presentation






26. Being consciously aware of - and paying attention to our communication behavior






27. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






28. The interplay between encoding and decoding messages






29. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






30. Feeling that you are an unwelcome focus of attention






31. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






32. Communication that is not occurring in real time






33. Describes the physical process of sound waves bouncing off of an eardrum






34. The process of stating verbatim - in a presentation - information derived from an author other than oneself






35. The minimum number of people needed to achieve the desired results






36. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






37. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






38. Coming to group conclusion without critical thinking or evaluation of alternatives






39. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






40. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






41. The first stage of hearing is when you receive the message (or listen to it)






42. The perspective that the ethical quality of an action should be determined by evaluating its consequences






43. A tension between two opposing but valuable preferences






44. Motivating team members by connecting them to a greater ideal






45. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






46. The process in which you are engaging when you share personal or intimate information with an online audience






47. A method that allows a public speaker to integrate research into the body of their text






48. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






49. The anxiety a person experiences when speaking in public






50. The substantive aspect of a message