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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mediated communication that occurs with both participants attending message exchange in real-time
groupthink
synchronous
stage fright
culture
2. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
synchronous
qualities that define communication
groupthink
patchwork plagiarism
3. The recipient of a message
receiver
least group size
weak uncertainty avoidance
paraphrasing
4. Communicators who are located in physical proximity (such as the same room)
co-located
respond
discriminate
noise
5. Service provider used for sending digital communication; usually associated with emails
domain
you cannot not communicate
encoding
message
6. The act of interpreting a situation and treating the interpretation as real
asynchronous
listen
labeling
qualifier
7. A learned system of meanings which help us make sense in our everyday surroundings
understand
situational anxiety
Maslow's Hierarchy of Needs
culture
8. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
qualities that define communication
laissez-faire leadership
cognitive therapy
labeling
9. Describes the physical process of sound waves bouncing off of an eardrum
demographics
responding
postmodern ethics
hearing
10. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
multiple submissions
dialectic
positive reinforcement
listen
11. Cues to let the speaker know you're listening
content and relationship
backchanneling cues
consequentialism
discriminate
12. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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13. A sense of 'stuckness' when trying to write
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14. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
individualism
receive
negligence
discriminate
15. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
fidelity
kickoff meeting
understand
listen
16. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
intercultural communication
inadequate positive reinforcement
permanence of records
receiver
17. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
labeling
fields
you cannot not communicate
18. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
utilitarianism
culture
audience adaptation
demographic profile
19. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
respond
interpret
provinsialism
ethos
20. This type of communication apprehension occurs only in particular - and typically stressful - contexts
situational anxiety
oral citations
hearing
encoding
21. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
backchanneling cues
fields
face
22. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
low-context culture
talkaholic
provinsialism
message
23. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
cognitive reconstructing
audience analysis
co-located
groupthink
24. A type of therapy that helps alleviate people's fears through directed conversation
plagiarism
cognitive therapy
collectivism
flexible intercultural communication
25. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
incremental plagiarism
understand
feedback
receive
26. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
consensus
reticence
responding
27. Communication that is not occurring in real-time
ethics
content and relationship
domain
asynchronous
28. A method that allows a public speaker to integrate research into the body of their text
positive reinforcement
receiver
rhetorical sensitivity
parenthetical citations
29. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
qualities that define communication
domain
democratic leadership
30. Revealing personal or intimate information to an online audience
individualism
patchwork plagiarism
disclose
jargon
31. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
receiver
cognitive reconstructing
attitudes
edited books
32. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
values
consequentialism
writer's block
you cannot not communicate
33. Considering the benefits or consequences of an action for oneself first - and for others second
edited books
nominal group technique
self-interest
audience analysis
34. The result of an act of encoding
synergy
multiple submissions
message
virtue ethics
35. A response that shows you care about the person and value what they have to say
content
shyness
labeling
confirming response
36. Two or more people working together to produce a result they could not have produced on their own
qualifier
evaluate
synergy
positive reinforcement
37. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
patchwork plagiarism
mindful communication
transactional leadership
Editorial columns (opinions pieces)
38. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
content
self-interest
disclose
39. Process of communicating and interpreting communication—the official communication terms for these processes
individualism
encoding and decoding
understand
social loafing
40. Therapeutic technique that helps alleviate people's fear through directed conversation
decoding
beliefs
small power distance
cognitive therapy
41. Motivating team members by connecting them to a greater ideal
face
interpret
communication
transformational leadership
42. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
utilitarianism
co-located
factors that can increase stage fright
logos
43. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
face
patchwork plagiarism
message
44. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
attitudes
flexible intercultural communication
receiver
utilitarianism
45. The capabilities of the technology used to communicate online
patchwork plagiarism
demographics
affordances
ethos
46. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
plagiarism
interpret
virtue ethics
47. Standards for behavior that people don't alter even when the situation warrants
low-context culture
rigid rules
situational anxiety
consensus
48. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
systematic desensitization
Maslow's Hierarchy of Needs
multiplexity
49. Coming to group conclusion without critical thinking or evaluation of alternatives
contextual barriers to listening
groupthink
kickoff meeting
message
50. A statement used in your presentation that demonstrates why the source you are referring to is credible
understand
responsibility
qualifier
systematic desensitization