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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A leadership style in which the leader is hands-off and allows members to make decisions on their own






2. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






3. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






4. The interplay between encoding and decoding messages






5. The result of an act of encoding






6. The first stage of hearing is when you receive the message (or listen to it)






7. The act of interpreting a situation and treating the interpretation as real






8. A culture in which meaning is expressed through explicit verbal messages






9. Stage of the five-step - active-listening model involves answering and giving feedback.






10. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






11. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






12. Originator of a message






13. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






14. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






15. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






16. Feeling that you are an unwelcome focus of attention






17. The organization style used for referencing citations in your actual presentation






18. From the Greek word for 'the word;' it is translated as logic






19. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






20. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






21. Shyness or communication apprehension






22. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






23. Service provider used for sending digital communication; usually associated with emails






24. The medium through which a message passes on its way from source to receiver






25. Considering the benefits or consequences of an action for oneself first - and for others second






26. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






27. The recipient of a message






28. The tendency of a person to avoid social interaction






29. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






30. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






31. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






32. Cues to let the speaker know you're listening






33. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






34. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






35. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






36. Cultures that view conflict as a threat and to be avoided






37. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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38. The extent to which the message after transmission is similar to the message originally transmitted






39. The overall feel of the group - composed of all the group's relationships






40. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






41. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






42. The affective aspect of a message






43. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






44. What audience members hold to be true or false






45. Motivating team members by connecting them to a greater ideal






46. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






47. Recasting your interpretation of an event from a different perspective






48. The capabilities of the technology used to communicate online






49. Process of communicating and interpreting communication—the official communication terms for these processes






50. The normal anxiety people experience when they find themselves in a stressful situation