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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






2. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






3. If in an argument with a friend you may say something you regret but can't take it back






4. Communication that is not occurring in real time






5. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






6. When employers use internet searches and social networking sites to find out information or screen potential hires






7. The general predisposition to avoid situations that require communication






8. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






9. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






10. A tension between two opposing but valuable preferences






11. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






12. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






13. Those upon whom the ideas - feelings - information - e.g. the message - are presented






14. Service provider used for sending digital communication; usually associated with emails






15. Standards for behavior that people don't alter even when the situation warrants






16. Two or more people working together to produce a result they could not have produced on their own






17. Stage of the five-step - active-listening model involves answering and giving feedback.






18. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






19. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






20. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






21. Cultures that view conflict as a threat and to be avoided






22. Mediated communication that occurs with both participants attending message exchange in real-time






23. 'Learning' through experience that you can't change a situation






24. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






25. The overall feel of the group - composed of all the group's relationships






26. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






27. A leadership style in which the leader is hands-off and allows members to make decisions on their own






28. A response that shows you care about the person and value what they have to say






29. A culture in which meaning is expressed through explicit verbal messages






30. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






31. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






32. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






33. Revealing personal or intimate information to an online audience






34. A learned system of meanings which help us make sense in our everyday surroundings






35. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






36. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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37. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






38. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






39. The organization style used for referencing citations in your actual presentation






40. Shyness or communication apprehension






41. Communicators who are located in physical proximity (such as the same room)






42. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






43. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






44. Our public selves that make up who we want to be seen as






45. Falsely representing any material obtained from another source as your own work






46. Originator of a message






47. This type of communication apprehension occurs only in particular - and typically stressful - contexts






48. The act of interpreting a situation and treating the interoperation as real






49. The medium through which a message passes on its way from source to receiver






50. The first stage of hearing is when you receive the message (or listen to it)