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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interplay between encoding and decoding messages
dispositional communication anxiety
asynchronous
understand
feedback
2. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
collectivism
social loafing
audience analysis
multiple submissions
3. To bring to mind or think of again; to keep in mind for attention or consideration
remember
noise
disclose
pseudonym
4. The anxiety a person experiences when speaking in public
consensus
stage fright
receiver
dispositional communication anxiety
5. The process of stating verbatim - in a presentation - information derived from an author other than oneself
two-pizza team
systematic desensitization
values
direct quoting
6. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
encoding
qualities that define communication
oral citations
provinsialism
7. Documented tasks assigned to a member for completion by a particular time
dialectic
multiplexity
action items
jargon
8. 'Learning' through experience that you can't change a situation
edited books
listen
learned helplessness
content
9. Statistical data about an audience
rhetorical sensitivity
demographics
intercultural communication
self-interest
10. Shyness or communication apprehension
demographics
co-located
reticence
demographics
11. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
encoding and decoding
high-context culture
reticence
message
12. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
multiplexity
values
systematic desensitization
low cues
13. Our public selves that make up who we want to be seen as
understand
stage fright
face
transactional leadership
14. Motivating team members using a system of rewards and punishments
qualifier
transactional leadership
relationship
receive
15. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
social loafing
paraphrasing
visualization
message
16. What audience members hold to be true or false
learned helplessness
communication is irreversible
individualism
beliefs
17. Any condition that affects the fidelity of the message being sent (internal or external)
multiple submissions
Editorial columns (opinions pieces)
conspicuousness
noise
18. The normal anxiety people experience when they find themselves in a stressful situation
Maslow's Hierarchy of Needs
systematic desensitization
situational anxiety
fidelity
19. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
patchwork plagiarism
domain
postmodern ethics
deontology
20. When employers use internet searches and social networking sites to find out information or screen potential hires
synchronous
low-context culture
demographics
cybervetting
21. The way in which people segment a sequence of words or behaviors
multiple submissions
dispositional communication anxiety
punctuation
attitudes
22. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
negligence
groupthink
cognitive therapy
23. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
reticence
intercultural communication
negligence
inadequate positive reinforcement
24. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
fields
weak uncertainty avoidance
message
labeling
25. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
postmodern ethics
content and relationship
learned helplessness
factors that can increase stage fright
26. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
inadequate positive reinforcement
remember
cognitive therapy
source
27. The general predisposition to avoid situations that require communication
globalization
communication apprehension
disclose
receive
28. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
edited books
cognitive reconstructing
fidelity
large-power distance
29. Considering the benefits or consequences of an action for oneself first - and for others second
intercultural communication
ethics
high-context culture
self-interest
30. The act of interpreting a situation and treating the interpretation as real
fields
labeling
Maslow's Hierarchy of Needs
relationship
31. The process in which you are engaging when you share personal or intimate information with an online audience
systematic desensitization
labeling
confirming response
disclosure
32. Recasting your interpretation of an event from a different perspective
you cannot not communicate
reframing
positive reinforcement
situational anxiety
33. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
fidelity
disclose
advantages of working in teams
cybervetting
34. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
respond
cognitive therapy
co-located
35. The capabilities of the technology used to communicate online
writer's block
demographic profile
affordances
decoding
36. Being adaptive - creative - and experimental in your communication style
edited books
values
virtue ethics
flexible intercultural communication
37. Stage of the five-step - active-listening model involves answering and giving feedback.
collectivism
rigid rules
responsibility
responding
38. Motivating team members by connecting them to a greater ideal
stage fright
conflict of interest
rigid rules
transformational leadership
39. Describes the physical process of sound waves bouncing off of an eardrum
hearing
labeling
transactional leadership
attitudes
40. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
high-context culture
interpret
content
ethical dilemma
41. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
writer's block
communication
deontology
rigid rules
42. Having multiple types of connections with another person in your group
kickoff meeting
strong uncertainty avoidance
multiplexity
parenthetical citations
43. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
nominal group technique
situational anxiety
responding
44. The organization style used for referencing citations in your actual presentation
understand
patchwork plagiarism
global plagiarism
oral citations
45. The medium through which a message passes on its way from source to receiver
beliefs
plagiarism
channel
co-located
46. If in an argument with a friend you may say something you regret but can't take it back
virtue ethics
receive
receiver
communication is irreversible
47. When a team meaner slacks off because he know the work will get done regardless of his effort
least group size
audience
relationship
social loafing
48. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
utilitarianism
individualism
values
plagiarism
49. A response that shows you care about the person and value what they have to say
synchronous
confirming response
message
paraphrasing
50. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
discriminate
subjective listening
small power distance
message
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