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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
permanence of records
globalization
fields
audience-centered presenter
2. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
Editorial columns (opinions pieces)
situational anxiety
punctuation
3. Being adaptive - creative - and experimental in your communication style
you cannot not communicate
climate
small power distance
flexible intercultural communication
4. This type of communication apprehension occurs only in particular - and typically stressful - contexts
culture
discriminate
democratic leadership
situational anxiety
5. If in an argument with a friend you may say something you regret but can't take it back
asynchronous
self-interest
communication is irreversible
synergy
6. The substantive aspect of a message
content
audience
consequentialism
groupthink
7. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
direct quoting
psychographic profile
dispositional communication anxiety
encoding and decoding
8. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
jargon
psychographic profile
face
9. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
Editorial columns (opinions pieces)
feedback
audience
10. A leadership style in which members participate in the decision-making process
message
stage fright
learned helplessness
democratic leadership
11. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
receive
weak uncertainty avoidance
inadequate positive reinforcement
message
12. Originator of a message
source
inadequate positive reinforcement
confirming response
fidelity
13. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
small power distance
labeling
groupthink
audience adaptation
14. When employers use internet searches and social networking sites to find out information or screen potential hires
values
respond
cybervetting
Maslow's Hierarchy of Needs
15. The overall feel of the group - composed of all the group's relationships
climate
collectivism
communication is irreversible
multiplexity
16. The process of stating verbatim - in a presentation - information derived from an author other than oneself
climate
direct quoting
evaluate
self-interest
17. The perspective that the ethical quality of an action should be determined by evaluating its consequences
individualism
situational anxiety
consequentialism
conspicuousness
18. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
utilitarianism
globalization
factors that can increase stage fright
consensus
19. The tendency of a person to avoid social interaction
shyness
strong uncertainty avoidance
task leader
jargon
20. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
least group size
ethical dilemma
pseudonym
audience-centered presenter
21. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
disclose
qualities that define communication
cybervetting
attitudes
22. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
audience
evaluate
subjective listening
asynchronous communication
23. Describes the physical process of sound waves bouncing off of an eardrum
negligence
hearing
disclosure
laissez-faire leadership
24. When a team meaner slacks off because he know the work will get done regardless of his effort
nominal group technique
social loafing
parenthetical citations
global plagiarism
25. Considering the benefits or consequences of an action for oneself first - and for others second
postmodern ethics
reframing
two-pizza team
self-interest
26. Statistical data about an audience
demographics
audience adaptation
face
cognitive therapy
27. The interplay between encoding and decoding messages
visualization
feedback
utilitarianism
weak uncertainty avoidance
28. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
reframing
audience-centered presenter
social loafing
29. The first stage of hearing is when you receive the message (or listen to it)
content
collectivism
relationship
receive
30. The result of an act of encoding
subjective listening
understand
message
fields
31. The source's act of transforming an idea into a message to transmit to a receiver
conspicuousness
weak uncertainty avoidance
encoding
patchwork plagiarism
32. A response that shows you care about the person and value what they have to say
dispositional communication anxiety
confirming response
inadequate positive reinforcement
synergy
33. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
consensus
disclosure
advantages of working in teams
demographics
34. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
receiver
encoding and decoding
encoding
35. Service provider used for sending digital communication; usually associated with emails
culture
domain
groupthink
respond
36. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
paraphrasing
pseudonym
co-located
demographics
37. A statement used in your presentation that demonstrates why the source you are referring to is credible
audience adaptation
noise
pseudonym
qualifier
38. The recipient of a message
content
edited books
communication is irreversible
receiver
39. The organization style used for referencing citations in your actual presentation
oral citations
cybervetting
conflict of interest
ethos
40. Process of communicating and interpreting communication—the official communication terms for these processes
affordances
audience adaptation
communication
encoding and decoding
41. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
transformational leadership
laissez-faire leadership
positive reinforcement
permanence of records
42. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
multiplexity
incremental plagiarism
labeling
43. In postmodern ethics - the obligation to respond to the actions of others
listen
responsibility
encoding
channel
44. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
weak uncertainty avoidance
nominal group technique
visualization
incremental plagiarism
45. The receiver's act of attaching meaning to a message sent by a source
decoding
cognitive therapy
ethical dilemma
receiver
46. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
stage fright
demographic profile
postmodern ethics
47. To say something in return: make an answer; to react in response
parenthetical citations
stage fright
respond
ethical dilemma
48. What an audience members judge to be right or wrong
rhetorical sensitivity
conspicuousness
values
flexible intercultural communication
49. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
demographics
deontology
psychographic profile
systematic desensitization
50. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
consensus
kickoff meeting
inadequate positive reinforcement
reticence