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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
utilitarianism
qualities that define communication
low-context culture
ethical dilemma
2. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
incremental plagiarism
channel
direct quoting
responding
3. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
multiplexity
discriminate
weak uncertainty avoidance
4. The perspective that the ethical quality of an action should be determined by evaluating its consequences
ethos
talkaholic
consequentialism
audience analysis
5. When a team meaner slacks off because he know the work will get done regardless of his effort
subjective listening
collectivism
social loafing
encoding and decoding
6. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
consequentialism
disclose
deontology
ethos
7. The first stage of hearing is when you receive the message (or listen to it)
cognitive reconstructing
receive
situational anxiety
synchronous
8. Any condition that affects the fidelity of the message being sent (internal or external)
transactional leadership
parenthetical citations
noise
ethos
9. A statement used in your presentation that demonstrates why the source you are referring to is credible
respond
ethical dilemma
beliefs
qualifier
10. Describes the physical process of sound waves bouncing off of an eardrum
edited books
message
hearing
permanence of records
11. Cultures that view conflict as a threat and to be avoided
multiple submissions
message
strong uncertainty avoidance
evaluate
12. An audience-centered approach to communication in which other perspectives are taken into account
multiplexity
receive
rhetorical sensitivity
factors that can increase stage fright
13. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
co-located
cognitive therapy
audience adaptation
14. The result of an act of encoding
message
permanence of records
small power distance
communication apprehension
15. This type of communication apprehension occurs only in particular - and typically stressful - contexts
systematic desensitization
ethics
low-context culture
situational anxiety
16. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
confirming response
small power distance
shyness
17. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
Maslow's Hierarchy of Needs
positive reinforcement
multiple submissions
self-interest
18. Stage of the five-step - active-listening model involves answering and giving feedback.
multiple submissions
utilitarianism
pseudonym
responding
19. A learned system of meanings which help us make sense in our everyday surroundings
culture
nominal group technique
interpret
advantages of working in teams
20. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
strong uncertainty avoidance
qualities that define communication
reframing
ethos
21. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
climate
dispositional communication anxiety
fields
co-located
22. Process of communicating and interpreting communication—the official communication terms for these processes
affordances
visualization
domain
encoding and decoding
23. The act of interpreting a situation and treating the interoperation as real
oral citations
labeling
asynchronous communication
dialectic
24. To bring to mind or think of again; to keep in mind for attention or consideration
large-power distance
remember
fidelity
reframing
25. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
individualism
factors that can increase stage fright
attitudes
disclose
26. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
synergy
audience analysis
oral citations
27. Taking another person's work in full and representing it as your one while making little or nor change to the material
beliefs
ethical dilemma
cognitive reconstructing
global plagiarism
28. The source's act of transforming an idea into a message to transmit to a receiver
deontology
collectivism
direct quoting
encoding
29. The Greek word meaning 'credibility'
attitudes
low-context culture
ethos
hearing
30. The overall feel of the group - composed of all the group's relationships
conspicuousness
climate
oral citations
stage fright
31. The substantive aspect of a message
edited books
low-context culture
deontology
content
32. Motivating team members using a system of rewards and punishments
transactional leadership
shyness
consensus
transformational leadership
33. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
subjective listening
low cues
talkaholic
consensus
34. Revealing personal or intimate information to an online audience
affordances
disclose
conflict of interest
asynchronous
35. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
reframing
patchwork plagiarism
visualization
you cannot not communicate
36. Coming to group conclusion without critical thinking or evaluation of alternatives
advantages of working in teams
collectivism
weak uncertainty avoidance
groupthink
37. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
disclosure
confirming response
audience adaptation
groupthink
38. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
systematic desensitization
climate
confirming response
low cues
39. Documented tasks assigned to a member for completion by a particular time
action items
respond
individualism
writer's block
40. 'Learning' through experience that you can't change a situation
edited books
values
learned helplessness
dispositional communication anxiety
41. The anxiety a person experiences when speaking in public
stage fright
ethos
asynchronous
discriminate
42. Two or more people working together to produce a result they could not have produced on their own
synergy
globalization
weak uncertainty avoidance
incremental plagiarism
43. Communication that is not occurring in real-time
advantages of working in teams
paraphrasing
labeling
asynchronous
44. What are the two levels/types of meaning every message transmits?
content and relationship
visualization
jargon
cognitive therapy
45. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
kickoff meeting
audience analysis
labeling
content and relationship
46. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
multiple submissions
audience adaptation
social loafing
ethical dilemma
47. Motivating team members by connecting them to a greater ideal
situational anxiety
postmodern ethics
transformational leadership
flexible intercultural communication
48. Mediated communication that occurs with both participants attending message exchange in real-time
permanence of records
synchronous
weak uncertainty avoidance
high-context culture
49. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
provinsialism
qualifier
learned helplessness
face
50. A tension between two opposing but valuable preferences
contextual barriers to listening
kickoff meeting
dialectic
virtue ethics