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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A response that shows you care about the person and value what they have to say






2. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






3. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






5. Communication that is not occurring in real-time






6. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






7. A statement used in your presentation that demonstrates why the source you are referring to is credible






8. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






9. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






10. The overall feel of the group - composed of all the group's relationships






11. The tendency of a person to avoid social interaction






12. The organization style used for referencing citations in your actual presentation






13. 'Learning' through experience that you can't change a situation






14. Motivating team members by connecting them to a greater ideal






15. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






16. Taking another person's work in full and representing it as your one while making little or nor change to the material






17. The recipient of a message






18. Recasting your interpretation of an event from a different perspective






19. The act of interpreting a situation and treating the interoperation as real






20. Specialized and complicated terminology used by a particular discipline






21. The substantive aspect of a message






22. An audience-centered approach to communication in which other perspectives are taken into account






23. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






24. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






25. This type of leader emphasizes accomplishing goals and managing time above all else






26. Therapeutic technique that helps alleviate people's fear through directed conversation






27. The minimum number of people needed to achieve the desired results






28. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






29. The receiver's act of attaching meaning to a message sent by a source






30. Audience members' likes and dislikes






31. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






32. The Greek word meaning 'credibility'






33. This type of communication apprehension occurs only in particular - and typically stressful - contexts






34. The capabilities of the technology used to communicate online






35. Originator of a message






36. Shyness or communication apprehension






37. Being adaptive - creative - and experimental in your communication style






38. Documented tasks assigned to a member for completion by a particular time






39. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






40. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






41. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






42. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






43. The medium through which a message passes on its way from source to receiver






44. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






45. Revealing personal or intimate information to an online audience






46. The general predisposition to avoid situations that require communication






47. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






48. The way in which people segment a sequence of words or behaviors






49. The perspective that the ethical quality of an action should be determined by evaluating its consequences






50. A leadership style in which the leader is hands-off and allows members to make decisions on their own