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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This type of communication apprehension occurs only in particular - and typically stressful - contexts






2. The act of interpreting a situation and treating the interpretation as real






3. Cues to let the speaker know you're listening






4. Shyness or communication apprehension






5. Describes the physical process of sound waves bouncing off of an eardrum






6. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






7. The anxiety a person experiences when speaking in public






8. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






9. Location - cultural differences - gender styles






10. Motivating team members by connecting them to a greater ideal






11. A culture in which meaning is expressed through explicit verbal messages






12. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






13. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






14. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






15. Any condition that affects the fidelity of the message being sent (internal or external)






16. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






17. The interplay between encoding and decoding messages






18. Statistical data about an audience






19. Falsely representing any material obtained from another source as your own work






20. The tendency of a person to avoid social interaction






21. This type of leader emphasizes accomplishing goals and managing time above all else






22. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






23. Mediated communication that occurs with both participants attending message exchange in real-time






24. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






25. The result of an act of encoding






26. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






27. An audience-centered approach to communication in which other perspectives are taken into account






28. When a team meaner slacks off because he know the work will get done regardless of his effort






29. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






30. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






31. Specialized and complicated terminology used by a particular discipline






32. Motivating team members using a system of rewards and punishments






33. What an audience members judge to be right or wrong






34. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






35. Being adaptive - creative - and experimental in your communication style






36. Taking another person's work in full and representing it as your one while making little or nor change to the material






37. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






38. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






39. 'Learning' through experience that you can't change a situation






40. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






41. The perspective that the ethical quality of an action should be determined by evaluating its consequences






42. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






43. A type of therapy that helps alleviate people's fears through directed conversation






44. The affective aspect of a message






45. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






46. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






47. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






48. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






49. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






50. To pay attention to sound. To hear something with thoughtful attention: give consideration