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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
shyness
fields
dialectic
systematic desensitization
2. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
ethics
Editorial columns (opinions pieces)
audience analysis
content and relationship
3. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
cognitive therapy
synergy
message
paraphrasing
4. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
receiver
self-interest
conspicuousness
5. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
content and relationship
global plagiarism
individualism
permanence of records
6. The process in which you are engaging when you share personal or intimate information with an online audience
asynchronous
disclosure
affordances
labeling
7. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
flexible intercultural communication
collectivism
high-context culture
deontology
8. The receiver's act of attaching meaning to a message sent by a source
decoding
strong uncertainty avoidance
visualization
paraphrasing
9. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
direct quoting
groupthink
demographics
rigid rules
10. Communicators who are located in physical proximity (such as the same room)
reticence
source
co-located
situational anxiety
11. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
flexible intercultural communication
kickoff meeting
systematic desensitization
message
12. When a team meaner slacks off because he know the work will get done regardless of his effort
hearing
cognitive reconstructing
responding
social loafing
13. The organization style used for referencing citations in your actual presentation
kickoff meeting
multiplexity
oral citations
authoritarian leadership
14. Considering the benefits or consequences of an action for oneself first - and for others second
provinsialism
Maslow's Hierarchy of Needs
co-located
self-interest
15. Refers to audience members' general likes and dislikes in relation to particular subjects
synergy
attitudes
reticence
source
16. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
ethical dilemma
communication
responding
asynchronous communication
17. The perspective that the ethical quality of an action should be determined by evaluating its consequences
climate
consequentialism
negligence
ethos
18. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
individualism
noise
visualization
least group size
19. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
intercultural communication
labeling
synchronous
demographic profile
20. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
respond
attitudes
visualization
cognitive reconstructing
21. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
decoding
permanence of records
small power distance
learned helplessness
22. 'Learning' through experience that you can't change a situation
interpret
hearing
content and relationship
learned helplessness
23. A learned system of meanings which help us make sense in our everyday surroundings
values
fidelity
patchwork plagiarism
culture
24. Process of communicating and interpreting communication—the official communication terms for these processes
interpret
fields
pseudonym
encoding and decoding
25. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
responding
nominal group technique
positive reinforcement
26. Communication that is not occurring in real time
utilitarianism
paraphrasing
Editorial columns (opinions pieces)
asynchronous communication
27. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
demographic profile
reframing
laissez-faire leadership
incremental plagiarism
28. Our public selves that make up who we want to be seen as
backchanneling cues
domain
face
listen
29. A statement used in your presentation that demonstrates why the source you are referring to is credible
culture
edited books
receiver
qualifier
30. What are the two levels/types of meaning every message transmits?
communication is irreversible
values
multiplexity
content and relationship
31. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
asynchronous communication
utilitarianism
receiver
32. Communication that is not occurring in real-time
source
asynchronous
nominal group technique
culture
33. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
confirming response
learned helplessness
demographic profile
content and relationship
34. The source's act of transforming an idea into a message to transmit to a receiver
utilitarianism
encoding
negligence
intercultural communication
35. Being consciously aware of - and paying attention to our communication behavior
jargon
conspicuousness
audience analysis
mindful communication
36. Location - cultural differences - gender styles
contextual barriers to listening
democratic leadership
deontology
synergy
37. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
contextual barriers to listening
feedback
deontology
audience adaptation
38. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
two-pizza team
fields
audience-centered presenter
psychographic profile
39. The act of interpreting a situation and treating the interpretation as real
cognitive therapy
labeling
psychographic profile
nominal group technique
40. Cultures that view conflict as natural and potentially positive
audience adaptation
ethical dilemma
weak uncertainty avoidance
face
41. The minimum number of people needed to achieve the desired results
least group size
co-located
communication
remember
42. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
receive
laissez-faire leadership
you cannot not communicate
responsibility
43. To say something in return: make an answer; to react in response
respond
self-interest
ethics
jargon
44. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
multiplexity
Editorial columns (opinions pieces)
understand
decoding
45. Revealing personal or intimate information to an online audience
face
disclose
beliefs
groupthink
46. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
audience-centered presenter
oral citations
patchwork plagiarism
interpret
47. If in an argument with a friend you may say something you regret but can't take it back
receiver
communication is irreversible
groupthink
channel
48. This type of communication apprehension occurs only in particular - and typically stressful - contexts
decoding
co-located
disclose
situational anxiety
49. Submitting the same work for more than one class
multiple submissions
kickoff meeting
reticence
attitudes
50. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
synergy
postmodern ethics
stage fright
low cues