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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Motivating team members using a system of rewards and punishments
transactional leadership
source
shyness
attitudes
2. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
punctuation
parenthetical citations
demographics
3. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
face
small power distance
reframing
subjective listening
4. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
ethics
asynchronous communication
provinsialism
beliefs
5. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
two-pizza team
responsibility
writer's block
psychographic profile
6. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
ethical dilemma
globalization
virtue ethics
flexible intercultural communication
7. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
message
ethical dilemma
permanence of records
8. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
inadequate positive reinforcement
source
understand
logos
9. Standards for behavior that people don't alter even when the situation warrants
ethical dilemma
rigid rules
receive
groupthink
10. This type of leader emphasizes accomplishing goals and managing time above all else
edited books
groupthink
task leader
attitudes
11. This type of communication apprehension occurs only in particular - and typically stressful - contexts
stage fright
situational anxiety
labeling
channel
12. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
feedback
ethics
low cues
13. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
encoding
affordances
collectivism
large-power distance
14. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
contextual barriers to listening
climate
audience
15. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
kickoff meeting
demographic profile
decoding
Maslow's Hierarchy of Needs
16. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
high-context culture
utilitarianism
beliefs
patchwork plagiarism
17. The process of stating verbatim - in a presentation - information derived from an author other than oneself
domain
nominal group technique
direct quoting
subjective listening
18. Shyness or communication apprehension
flexible intercultural communication
reticence
high-context culture
rhetorical sensitivity
19. To pay attention to sound. To hear something with thoughtful attention: give consideration
low-context culture
listen
self-interest
visualization
20. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
shyness
demographics
ethics
conflict of interest
21. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
interpret
dialectic
cognitive therapy
22. The capabilities of the technology used to communicate online
low cues
fidelity
systematic desensitization
affordances
23. The process in which you are engaging when you share personal or intimate information with an online audience
deontology
synergy
disclosure
qualities that define communication
24. 'Learning' through experience that you can't change a situation
visualization
task leader
laissez-faire leadership
learned helplessness
25. What audience members hold to be true or false
utilitarianism
values
cognitive therapy
beliefs
26. The recipient of a message
receiver
qualifier
you cannot not communicate
pseudonym
27. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
talkaholic
culture
high-context culture
intercultural communication
28. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
ethics
subjective listening
audience analysis
receive
29. A response that shows you care about the person and value what they have to say
transactional leadership
noise
large-power distance
confirming response
30. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
synergy
oral citations
deontology
advantages of working in teams
31. A tension between two opposing but valuable preferences
shyness
dialectic
transactional leadership
source
32. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
advantages of working in teams
social loafing
positive reinforcement
jargon
33. A leadership style in which the leader is hands-off and allows members to make decisions on their own
reframing
encoding
social loafing
laissez-faire leadership
34. Being adaptive - creative - and experimental in your communication style
audience adaptation
cognitive reconstructing
responsibility
flexible intercultural communication
35. The overall feel of the group - composed of all the group's relationships
values
responsibility
climate
transactional leadership
36. Coming to group conclusion without critical thinking or evaluation of alternatives
receive
incremental plagiarism
groupthink
nominal group technique
37. Mediated communication that occurs with both participants attending message exchange in real-time
dialectic
synchronous
attitudes
asynchronous communication
38. Cultures that view conflict as a threat and to be avoided
understand
strong uncertainty avoidance
logos
discriminate
39. Feeling that you are an unwelcome focus of attention
reframing
conspicuousness
affordances
patchwork plagiarism
40. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
paraphrasing
synergy
subjective listening
dispositional communication anxiety
41. The result of an act of encoding
message
kickoff meeting
permanence of records
content
42. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
groupthink
asynchronous
mindful communication
43. Submitting the same work for more than one class
multiple submissions
plagiarism
dialectic
attitudes
44. The receiver's act of attaching meaning to a message sent by a source
situational anxiety
decoding
audience adaptation
conspicuousness
45. Communication that is not occurring in real time
direct quoting
fidelity
demographic profile
asynchronous communication
46. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
climate
parenthetical citations
disclosure
individualism
47. Therapeutic technique that helps alleviate people's fear through directed conversation
least group size
demographic profile
cognitive therapy
consensus
48. The Greek word meaning 'credibility'
attitudes
oral citations
asynchronous communication
ethos
49. A method that allows a public speaker to integrate research into the body of their text
systematic desensitization
democratic leadership
edited books
parenthetical citations
50. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
weak uncertainty avoidance
kickoff meeting
transactional leadership
audience-centered presenter