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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
groupthink
small power distance
encoding
2. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
interpret
demographics
psychographic profile
demographic profile
3. Feeling that you are an unwelcome focus of attention
positive reinforcement
multiplexity
message
conspicuousness
4. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
systematic desensitization
noise
disclose
face
5. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
disclose
communication is irreversible
audience-centered presenter
social loafing
6. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
cognitive therapy
learned helplessness
encoding
high-context culture
7. The act of interpreting a situation and treating the interoperation as real
jargon
labeling
audience
mindful communication
8. Describes the physical process of sound waves bouncing off of an eardrum
situational anxiety
provinsialism
talkaholic
hearing
9. Two or more people working together to produce a result they could not have produced on their own
affordances
synergy
social loafing
cybervetting
10. Falsely representing any material obtained from another source as your own work
plagiarism
decoding
low-context culture
virtue ethics
11. Location - cultural differences - gender styles
high-context culture
contextual barriers to listening
postmodern ethics
weak uncertainty avoidance
12. The minimum number of people needed to achieve the desired results
least group size
democratic leadership
labeling
learned helplessness
13. The organization style used for referencing citations in your actual presentation
message
hearing
understand
oral citations
14. Standards for behavior that people don't alter even when the situation warrants
qualities that define communication
contextual barriers to listening
beliefs
rigid rules
15. The first stage of hearing is when you receive the message (or listen to it)
receive
co-located
demographics
authoritarian leadership
16. Motivating team members using a system of rewards and punishments
qualities that define communication
responsibility
transactional leadership
feedback
17. A leadership style in which members participate in the decision-making process
qualifier
democratic leadership
channel
synergy
18. Revealing personal or intimate information to an online audience
disclose
responsibility
advantages of working in teams
audience-centered presenter
19. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
message
fields
encoding and decoding
positive reinforcement
20. 'Learning' through experience that you can't change a situation
transactional leadership
learned helplessness
remember
action items
21. Therapeutic technique that helps alleviate people's fear through directed conversation
encoding and decoding
stage fright
cognitive therapy
action items
22. The normal anxiety people experience when they find themselves in a stressful situation
two-pizza team
situational anxiety
patchwork plagiarism
conflict of interest
23. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
synergy
consensus
cognitive reconstructing
dialectic
24. Service provider used for sending digital communication; usually associated with emails
cognitive therapy
domain
respond
paraphrasing
25. Cultures that view conflict as a threat and to be avoided
audience
strong uncertainty avoidance
ethics
action items
26. Being adaptive - creative - and experimental in your communication style
patchwork plagiarism
flexible intercultural communication
intercultural communication
advantages of working in teams
27. The act of interpreting a situation and treating the interpretation as real
labeling
respond
writer's block
dialectic
28. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
understand
weak uncertainty avoidance
domain
conspicuousness
29. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
interpret
strong uncertainty avoidance
responding
30. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
receive
respond
evaluate
listen
31. Taking another person's work in full and representing it as your one while making little or nor change to the material
global plagiarism
factors that can increase stage fright
talkaholic
conspicuousness
32. Specialized and complicated terminology used by a particular discipline
jargon
rigid rules
action items
receive
33. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
ethos
pseudonym
asynchronous communication
reticence
34. What audience members hold to be true or false
social loafing
collectivism
deontology
beliefs
35. The medium through which a message passes on its way from source to receiver
task leader
paraphrasing
negligence
channel
36. Recasting your interpretation of an event from a different perspective
reframing
logos
plagiarism
least group size
37. A response that shows you care about the person and value what they have to say
confirming response
positive reinforcement
advantages of working in teams
discriminate
38. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
reframing
dispositional communication anxiety
respond
authoritarian leadership
39. The interplay between encoding and decoding messages
conspicuousness
feedback
intercultural communication
incremental plagiarism
40. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
cognitive therapy
strong uncertainty avoidance
low cues
41. Documented tasks assigned to a member for completion by a particular time
utilitarianism
patchwork plagiarism
cybervetting
action items
42. Cues to let the speaker know you're listening
backchanneling cues
demographic profile
channel
audience analysis
43. The substantive aspect of a message
content
small power distance
learned helplessness
ethics
44. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
multiple submissions
interpret
contextual barriers to listening
45. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
two-pizza team
disclosure
discriminate
message
46. To pay attention to sound. To hear something with thoughtful attention: give consideration
pseudonym
rhetorical sensitivity
affordances
listen
47. Our public selves that make up who we want to be seen as
face
negligence
two-pizza team
jargon
48. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
respond
high-context culture
feedback
Editorial columns (opinions pieces)
49. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
deontology
psychographic profile
labeling
source
50. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
face
audience analysis
parenthetical citations
Maslow's Hierarchy of Needs