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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures that view conflict as a threat and to be avoided






2. Falsely representing any material obtained from another source as your own work






3. Location - cultural differences - gender styles






4. The result of an act of encoding






5. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






6. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






7. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






8. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






9. Communicators who are located in physical proximity (such as the same room)






10. To bring to mind or think of again; to keep in mind for attention or consideration






11. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






12. Mediated communication that occurs with both participants attending message exchange in real-time






13. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






14. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






15. The normal anxiety people experience when they find themselves in a stressful situation






16. Therapeutic technique that helps alleviate people's fear through directed conversation






17. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






18. Being consciously aware of - and paying attention to our communication behavior






19. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






20. A response that shows you care about the person and value what they have to say






21. To pay attention to sound. To hear something with thoughtful attention: give consideration






22. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






23. What audience members hold to be true or false






24. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






25. The way in which people segment a sequence of words or behaviors






26. Stage of the five-step - active-listening model involves answering and giving feedback.






27. This type of communication apprehension occurs only in particular - and typically stressful - contexts






28. The act of interpreting a situation and treating the interoperation as real






29. Audience members' likes and dislikes






30. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






31. The medium through which a message passes on its way from source to receiver






32. Communication that is not occurring in real time






33. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






34. Our public selves that make up who we want to be seen as






35. A leadership style in which the leader is hands-off and allows members to make decisions on their own






36. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






37. The first stage of hearing is when you receive the message (or listen to it)






38. Specialized and complicated terminology used by a particular discipline






39. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






40. The process in which you are engaging when you share personal or intimate information with an online audience






41. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






42. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






43. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






44. The tendency of a person to avoid social interaction






45. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






46. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






47. The process of stating verbatim - in a presentation - information derived from an author other than oneself






48. Standards for behavior that people don't alter even when the situation warrants






49. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






50. In postmodern ethics - the obligation to respond to the actions of others