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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cues to let the speaker know you're listening
backchanneling cues
psychographic profile
large-power distance
shyness
2. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
postmodern ethics
incremental plagiarism
relationship
3. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
social loafing
Editorial columns (opinions pieces)
factors that can increase stage fright
situational anxiety
4. Therapeutic technique that helps alleviate people's fear through directed conversation
message
edited books
social loafing
cognitive therapy
5. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
cognitive therapy
negligence
you cannot not communicate
two-pizza team
6. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
pseudonym
groupthink
writer's block
inadequate positive reinforcement
7. The first stage of hearing is when you receive the message (or listen to it)
negligence
audience adaptation
backchanneling cues
receive
8. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
fields
face
responsibility
communication
9. To bring to mind or think of again; to keep in mind for attention or consideration
remember
visualization
encoding and decoding
beliefs
10. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
affordances
negligence
social loafing
culture
11. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
multiplexity
cognitive reconstructing
face
consensus
12. If in an argument with a friend you may say something you regret but can't take it back
mindful communication
communication is irreversible
message
consensus
13. Cultures that view conflict as natural and potentially positive
transactional leadership
values
synchronous
weak uncertainty avoidance
14. A sense of 'stuckness' when trying to write
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15. The overall feel of the group - composed of all the group's relationships
oral citations
relationship
climate
social loafing
16. A response that shows you care about the person and value what they have to say
receive
source
confirming response
provinsialism
17. The receiver's act of attaching meaning to a message sent by a source
groupthink
decoding
kickoff meeting
evaluate
18. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
provinsialism
asynchronous
discriminate
ethics
19. Describes the physical process of sound waves bouncing off of an eardrum
contextual barriers to listening
communication apprehension
remember
hearing
20. From the Greek word for 'the word;' it is translated as logic
logos
encoding
punctuation
groupthink
21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
confirming response
communication apprehension
individualism
remember
22. A method that allows a public speaker to integrate research into the body of their text
patchwork plagiarism
communication apprehension
parenthetical citations
low cues
23. To say something in return: make an answer; to react in response
small power distance
respond
culture
consensus
24. Being consciously aware of - and paying attention to our communication behavior
labeling
transactional leadership
ethos
mindful communication
25. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
systematic desensitization
respond
nominal group technique
groupthink
26. The tendency of a person to avoid social interaction
transactional leadership
shyness
deontology
high-context culture
27. When a team meaner slacks off because he know the work will get done regardless of his effort
demographic profile
social loafing
individualism
conflict of interest
28. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
respond
high-context culture
dialectic
positive reinforcement
29. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
flexible intercultural communication
understand
low-context culture
fidelity
30. Location - cultural differences - gender styles
Editorial columns (opinions pieces)
relationship
contextual barriers to listening
communication is irreversible
31. An audience-centered approach to communication in which other perspectives are taken into account
noise
rhetorical sensitivity
receive
asynchronous communication
32. The perspective that the ethical quality of an action should be determined by evaluating its consequences
mindful communication
consequentialism
learned helplessness
stage fright
33. The recipient of a message
edited books
domain
shyness
receiver
34. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
transactional leadership
visualization
audience
dispositional communication anxiety
35. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
utilitarianism
message
low cues
disclosure
36. A leadership style in which the leader makes decisions by herself
interpret
authoritarian leadership
pseudonym
encoding and decoding
37. Communication that is not occurring in real time
task leader
cognitive reconstructing
asynchronous communication
edited books
38. What are the two levels/types of meaning every message transmits?
systematic desensitization
culture
edited books
content and relationship
39. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
backchanneling cues
dialectic
labeling
low cues
40. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
situational anxiety
jargon
learned helplessness
deontology
41. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
incremental plagiarism
flexible intercultural communication
intercultural communication
noise
42. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
cognitive therapy
demographic profile
global plagiarism
virtue ethics
43. The capabilities of the technology used to communicate online
attitudes
affordances
provinsialism
individualism
44. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
least group size
dispositional communication anxiety
relationship
subjective listening
45. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
direct quoting
two-pizza team
collectivism
logos
46. The act of interpreting a situation and treating the interoperation as real
communication apprehension
visualization
attitudes
labeling
47. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
disclose
deontology
psychographic profile
visualization
48. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
hearing
evaluate
systematic desensitization
writer's block
49. Documented tasks assigned to a member for completion by a particular time
cybervetting
pseudonym
globalization
action items
50. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
factors that can increase stage fright
ethos
situational anxiety