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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A response that shows you care about the person and value what they have to say
confirming response
respond
audience-centered presenter
advantages of working in teams
2. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
receive
weak uncertainty avoidance
virtue ethics
evaluate
3. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
virtue ethics
demographics
you cannot not communicate
decoding
4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
advantages of working in teams
transactional leadership
groupthink
communication
5. Communication that is not occurring in real-time
confirming response
talkaholic
cognitive reconstructing
asynchronous
6. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
globalization
permanence of records
relationship
7. A statement used in your presentation that demonstrates why the source you are referring to is credible
social loafing
qualifier
decoding
demographic profile
8. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
talkaholic
positive reinforcement
synchronous
Maslow's Hierarchy of Needs
9. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
cognitive therapy
conspicuousness
provinsialism
decoding
10. The overall feel of the group - composed of all the group's relationships
dispositional communication anxiety
climate
face
oral citations
11. The tendency of a person to avoid social interaction
parenthetical citations
shyness
direct quoting
factors that can increase stage fright
12. The organization style used for referencing citations in your actual presentation
groupthink
learned helplessness
oral citations
respond
13. 'Learning' through experience that you can't change a situation
situational anxiety
backchanneling cues
learned helplessness
transactional leadership
14. Motivating team members by connecting them to a greater ideal
transformational leadership
channel
writer's block
multiple submissions
15. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
fidelity
ethical dilemma
social loafing
encoding and decoding
16. Taking another person's work in full and representing it as your one while making little or nor change to the material
backchanneling cues
dialectic
global plagiarism
democratic leadership
17. The recipient of a message
feedback
receiver
nominal group technique
qualities that define communication
18. Recasting your interpretation of an event from a different perspective
rigid rules
values
reframing
listen
19. The act of interpreting a situation and treating the interoperation as real
respond
affordances
labeling
factors that can increase stage fright
20. Specialized and complicated terminology used by a particular discipline
jargon
psychographic profile
inadequate positive reinforcement
transactional leadership
21. The substantive aspect of a message
content
source
task leader
least group size
22. An audience-centered approach to communication in which other perspectives are taken into account
strong uncertainty avoidance
rhetorical sensitivity
backchanneling cues
receive
23. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
deontology
rigid rules
jargon
low cues
24. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
you cannot not communicate
audience adaptation
learned helplessness
beliefs
25. This type of leader emphasizes accomplishing goals and managing time above all else
small power distance
evaluate
labeling
task leader
26. Therapeutic technique that helps alleviate people's fear through directed conversation
cognitive therapy
psychographic profile
large-power distance
contextual barriers to listening
27. The minimum number of people needed to achieve the desired results
least group size
pseudonym
attitudes
synchronous
28. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
discriminate
face
situational anxiety
29. The receiver's act of attaching meaning to a message sent by a source
communication is irreversible
remember
conspicuousness
decoding
30. Audience members' likes and dislikes
remember
attitudes
situational anxiety
backchanneling cues
31. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
laissez-faire leadership
small power distance
decoding
edited books
32. The Greek word meaning 'credibility'
synchronous
two-pizza team
self-interest
ethos
33. This type of communication apprehension occurs only in particular - and typically stressful - contexts
situational anxiety
shyness
affordances
communication is irreversible
34. The capabilities of the technology used to communicate online
affordances
weak uncertainty avoidance
Editorial columns (opinions pieces)
receive
35. Originator of a message
mindful communication
interpret
postmodern ethics
source
36. Shyness or communication apprehension
reticence
plagiarism
action items
rhetorical sensitivity
37. Being adaptive - creative - and experimental in your communication style
utilitarianism
flexible intercultural communication
message
cybervetting
38. Documented tasks assigned to a member for completion by a particular time
parenthetical citations
encoding and decoding
inadequate positive reinforcement
action items
39. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
global plagiarism
ethical dilemma
labeling
consensus
40. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
permanence of records
globalization
labeling
collectivism
41. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
nominal group technique
globalization
fidelity
provinsialism
42. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
discriminate
factors that can increase stage fright
self-interest
social loafing
43. The medium through which a message passes on its way from source to receiver
individualism
punctuation
ethical dilemma
channel
44. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
globalization
receive
cognitive reconstructing
receiver
45. Revealing personal or intimate information to an online audience
shyness
situational anxiety
disclose
social loafing
46. The general predisposition to avoid situations that require communication
kickoff meeting
globalization
contextual barriers to listening
communication apprehension
47. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
you cannot not communicate
backchanneling cues
disclose
discriminate
48. The way in which people segment a sequence of words or behaviors
labeling
punctuation
communication
weak uncertainty avoidance
49. The perspective that the ethical quality of an action should be determined by evaluating its consequences
intercultural communication
reticence
encoding and decoding
consequentialism
50. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
learned helplessness
cognitive therapy
attitudes