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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process of communicating and interpreting communication—the official communication terms for these processes
groupthink
encoding and decoding
deontology
intercultural communication
2. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
subjective listening
synergy
qualifier
qualities that define communication
3. What audience members hold to be true or false
beliefs
content
reframing
noise
4. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
virtue ethics
stage fright
kickoff meeting
5. The extent to which the message after transmission is similar to the message originally transmitted
encoding and decoding
fidelity
listen
discriminate
6. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
channel
you cannot not communicate
confirming response
beliefs
7. To say something in return: make an answer; to react in response
respond
communication is irreversible
democratic leadership
communication apprehension
8. This type of leader emphasizes accomplishing goals and managing time above all else
consequentialism
task leader
communication
self-interest
9. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
inadequate positive reinforcement
multiple submissions
global plagiarism
cognitive reconstructing
10. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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11. When a team meaner slacks off because he know the work will get done regardless of his effort
social loafing
large-power distance
negligence
receiver
12. A type of therapy that helps alleviate people's fears through directed conversation
message
negligence
collectivism
cognitive therapy
13. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
qualifier
kickoff meeting
demographics
low cues
14. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
multiplexity
incremental plagiarism
situational anxiety
message
15. The overall feel of the group - composed of all the group's relationships
plagiarism
contextual barriers to listening
listen
climate
16. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
attitudes
situational anxiety
multiple submissions
inadequate positive reinforcement
17. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
flexible intercultural communication
two-pizza team
remember
asynchronous
18. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
visualization
learned helplessness
labeling
19. The source's act of transforming an idea into a message to transmit to a receiver
Maslow's Hierarchy of Needs
encoding
audience
reframing
20. A response that shows you care about the person and value what they have to say
source
ethos
systematic desensitization
confirming response
21. Coming to group conclusion without critical thinking or evaluation of alternatives
inadequate positive reinforcement
cybervetting
groupthink
social loafing
22. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
fields
virtue ethics
reframing
communication apprehension
23. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
rhetorical sensitivity
conspicuousness
high-context culture
24. Therapeutic technique that helps alleviate people's fear through directed conversation
synchronous
cognitive therapy
utilitarianism
action items
25. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
communication apprehension
qualifier
disclosure
26. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
audience
patchwork plagiarism
backchanneling cues
stage fright
27. The medium through which a message passes on its way from source to receiver
channel
high-context culture
conspicuousness
affordances
28. A tension between two opposing but valuable preferences
cognitive therapy
dialectic
permanence of records
positive reinforcement
29. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
cognitive reconstructing
confirming response
strong uncertainty avoidance
psychographic profile
30. A culture in which meaning is expressed through explicit verbal messages
kickoff meeting
discriminate
low-context culture
large-power distance
31. The process in which you are engaging when you share personal or intimate information with an online audience
demographics
disclosure
groupthink
remember
32. Documented tasks assigned to a member for completion by a particular time
action items
shyness
authoritarian leadership
oral citations
33. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
message
audience-centered presenter
laissez-faire leadership
collectivism
34. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
attitudes
systematic desensitization
labeling
asynchronous communication
35. The act of interpreting a situation and treating the interoperation as real
cognitive therapy
logos
laissez-faire leadership
labeling
36. The general predisposition to avoid situations that require communication
social loafing
communication apprehension
talkaholic
inadequate positive reinforcement
37. The Greek word meaning 'credibility'
ethos
rhetorical sensitivity
authoritarian leadership
social loafing
38. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
least group size
negligence
groupthink
39. When employers use internet searches and social networking sites to find out information or screen potential hires
responding
parenthetical citations
cybervetting
channel
40. An audience-centered approach to communication in which other perspectives are taken into account
domain
rhetorical sensitivity
reticence
audience-centered presenter
41. The minimum number of people needed to achieve the desired results
systematic desensitization
labeling
least group size
audience adaptation
42. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
receive
ethos
advantages of working in teams
cognitive reconstructing
43. To pay attention to sound. To hear something with thoughtful attention: give consideration
shyness
listen
audience
flexible intercultural communication
44. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
punctuation
rhetorical sensitivity
demographics
45. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
positive reinforcement
receiver
social loafing
46. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
communication is irreversible
message
jargon
permanence of records
47. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
stage fright
message
negligence
labeling
48. A statement used in your presentation that demonstrates why the source you are referring to is credible
asynchronous
hearing
qualifier
cognitive reconstructing
49. Standards for behavior that people don't alter even when the situation warrants
content and relationship
audience adaptation
rigid rules
permanence of records
50. Specialized and complicated terminology used by a particular discipline
jargon
democratic leadership
oral citations
incremental plagiarism