Test your basic knowledge |

Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures that view conflict as natural and potentially positive






2. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






3. To bring to mind or think of again; to keep in mind for attention or consideration






4. Process of communicating and interpreting communication—the official communication terms for these processes






5. The result of an act of encoding






6. The process in which you are engaging when you share personal or intimate information with an online audience






7. A response that shows you care about the person and value what they have to say






8. The general predisposition to avoid situations that require communication






9. When a team meaner slacks off because he know the work will get done regardless of his effort






10. A culture in which meaning is expressed through explicit verbal messages






11. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






12. Refers to audience members' general likes and dislikes in relation to particular subjects






13. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






14. The way in which people segment a sequence of words or behaviors






15. The tendency of a person to avoid social interaction






16. Cues to let the speaker know you're listening






17. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






18. The source's act of transforming an idea into a message to transmit to a receiver






19. Those upon whom the ideas - feelings - information - e.g. the message - are presented






20. Taking another person's work in full and representing it as your one while making little or nor change to the material






21. A leadership style in which the leader is hands-off and allows members to make decisions on their own






22. A learned system of meanings which help us make sense in our everyday surroundings






23. Submitting the same work for more than one class






24. Coming to group conclusion without critical thinking or evaluation of alternatives






25. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






26. What audience members hold to be true or false






27. Location - cultural differences - gender styles






28. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






29. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






30. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






31. Originator of a message






32. From the Greek word for 'the word;' it is translated as logic






33. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






34. The first stage of hearing is when you receive the message (or listen to it)






35. Being adaptive - creative - and experimental in your communication style






36. Considering the benefits or consequences of an action for oneself first - and for others second






37. Stage of the five-step - active-listening model involves answering and giving feedback.






38. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






39. The normal anxiety people experience when they find themselves in a stressful situation






40. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






41. To say something in return: make an answer; to react in response






42. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






43. Shyness or communication apprehension






44. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






45. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






46. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






47. Therapeutic technique that helps alleviate people's fear through directed conversation






48. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






49. Mediated communication that occurs with both participants attending message exchange in real-time






50. A tension between two opposing but valuable preferences