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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
content and relationship
receiver
positive reinforcement
rhetorical sensitivity
2. A learned system of meanings which help us make sense in our everyday surroundings
collectivism
social loafing
two-pizza team
culture
3. 'Learning' through experience that you can't change a situation
learned helplessness
message
cognitive therapy
intercultural communication
4. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
reticence
multiplexity
feedback
5. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
evaluate
pseudonym
inadequate positive reinforcement
asynchronous
6. The medium through which a message passes on its way from source to receiver
systematic desensitization
disclose
parenthetical citations
channel
7. A culture in which meaning is expressed through explicit verbal messages
low-context culture
task leader
authoritarian leadership
demographics
8. The Greek word meaning 'credibility'
noise
audience-centered presenter
groupthink
ethos
9. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
punctuation
decoding
advantages of working in teams
audience
10. The process in which you are engaging when you share personal or intimate information with an online audience
source
disclosure
systematic desensitization
labeling
11. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
writer's block
high-context culture
remember
12. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
climate
utilitarianism
jargon
responsibility
13. A leadership style in which the leader makes decisions by herself
authoritarian leadership
deontology
global plagiarism
communication
14. When a team meaner slacks off because he know the work will get done regardless of his effort
communication apprehension
pseudonym
social loafing
systematic desensitization
15. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
edited books
deontology
situational anxiety
16. This type of leader emphasizes accomplishing goals and managing time above all else
mindful communication
task leader
audience
low-context culture
17. Falsely representing any material obtained from another source as your own work
two-pizza team
responding
plagiarism
large-power distance
18. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
visualization
demographics
receive
conflict of interest
19. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
respond
demographic profile
low cues
parenthetical citations
20. Documented tasks assigned to a member for completion by a particular time
synergy
psychographic profile
action items
patchwork plagiarism
21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
communication
weak uncertainty avoidance
negligence
22. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
receive
multiplexity
global plagiarism
23. To bring to mind or think of again; to keep in mind for attention or consideration
multiple submissions
affordances
remember
synchronous
24. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
psychographic profile
rigid rules
audience analysis
factors that can increase stage fright
25. The act of interpreting a situation and treating the interoperation as real
labeling
plagiarism
evaluate
cybervetting
26. The general predisposition to avoid situations that require communication
affordances
communication
punctuation
communication apprehension
27. The organization style used for referencing citations in your actual presentation
contextual barriers to listening
culture
oral citations
audience
28. An audience-centered approach to communication in which other perspectives are taken into account
qualities that define communication
multiplexity
oral citations
rhetorical sensitivity
29. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
dispositional communication anxiety
subjective listening
task leader
cognitive therapy
30. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
positive reinforcement
paraphrasing
writer's block
demographic profile
31. The normal anxiety people experience when they find themselves in a stressful situation
democratic leadership
decoding
situational anxiety
receive
32. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
reticence
audience adaptation
remember
action items
33. Revealing personal or intimate information to an online audience
direct quoting
conflict of interest
disclose
groupthink
34. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
groupthink
labeling
respond
35. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
negligence
nominal group technique
values
action items
36. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
postmodern ethics
individualism
parenthetical citations
visualization
37. The source's act of transforming an idea into a message to transmit to a receiver
encoding
backchanneling cues
responding
conflict of interest
38. The interplay between encoding and decoding messages
climate
feedback
advantages of working in teams
reticence
39. What audience members hold to be true or false
jargon
individualism
groupthink
beliefs
40. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
advantages of working in teams
global plagiarism
individualism
41. Any condition that affects the fidelity of the message being sent (internal or external)
noise
content
dispositional communication anxiety
transformational leadership
42. Submitting the same work for more than one class
multiple submissions
ethos
synchronous
transformational leadership
43. The perspective that the ethical quality of an action should be determined by evaluating its consequences
attitudes
provinsialism
consequentialism
dispositional communication anxiety
44. Cues to let the speaker know you're listening
feedback
audience adaptation
backchanneling cues
direct quoting
45. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
pseudonym
positive reinforcement
shyness
46. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
subjective listening
audience analysis
disclosure
47. The receiver's act of attaching meaning to a message sent by a source
weak uncertainty avoidance
conflict of interest
decoding
cognitive therapy
48. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
intercultural communication
demographic profile
talkaholic
climate
49. Cultures that view conflict as a threat and to be avoided
strong uncertainty avoidance
conspicuousness
logos
audience
50. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
strong uncertainty avoidance
two-pizza team
demographics
demographic profile