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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cues to let the speaker know you're listening






2. Coming to group conclusion without critical thinking or evaluation of alternatives






3. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






4. Therapeutic technique that helps alleviate people's fear through directed conversation






5. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






6. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






7. The first stage of hearing is when you receive the message (or listen to it)






8. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






9. To bring to mind or think of again; to keep in mind for attention or consideration






10. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






11. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






12. If in an argument with a friend you may say something you regret but can't take it back






13. Cultures that view conflict as natural and potentially positive






14. A sense of 'stuckness' when trying to write

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15. The overall feel of the group - composed of all the group's relationships






16. A response that shows you care about the person and value what they have to say






17. The receiver's act of attaching meaning to a message sent by a source






18. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






19. Describes the physical process of sound waves bouncing off of an eardrum






20. From the Greek word for 'the word;' it is translated as logic






21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






22. A method that allows a public speaker to integrate research into the body of their text






23. To say something in return: make an answer; to react in response






24. Being consciously aware of - and paying attention to our communication behavior






25. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






26. The tendency of a person to avoid social interaction






27. When a team meaner slacks off because he know the work will get done regardless of his effort






28. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






29. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






30. Location - cultural differences - gender styles






31. An audience-centered approach to communication in which other perspectives are taken into account






32. The perspective that the ethical quality of an action should be determined by evaluating its consequences






33. The recipient of a message






34. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






35. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






36. A leadership style in which the leader makes decisions by herself






37. Communication that is not occurring in real time






38. What are the two levels/types of meaning every message transmits?






39. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






40. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






41. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






42. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






43. The capabilities of the technology used to communicate online






44. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






45. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






46. The act of interpreting a situation and treating the interoperation as real






47. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






48. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






49. Documented tasks assigned to a member for completion by a particular time






50. Stage of the five-step - active-listening model involves answering and giving feedback.