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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The first stage of hearing is when you receive the message (or listen to it)






2. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






3. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






4. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






5. When a team meaner slacks off because he know the work will get done regardless of his effort






6. Two or more people working together to produce a result they could not have produced on their own






7. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






8. A leadership style in which the leader makes decisions by herself






9. What are the two levels/types of meaning every message transmits?






10. The Greek word meaning 'credibility'






11. The recipient of a message






12. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






13. Communicators who are located in physical proximity (such as the same room)






14. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






15. Motivating team members using a system of rewards and punishments






16. A learned system of meanings which help us make sense in our everyday surroundings






17. The overall feel of the group - composed of all the group's relationships






18. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






19. Feeling that you are an unwelcome focus of attention






20. Falsely representing any material obtained from another source as your own work






21. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






22. A statement used in your presentation that demonstrates why the source you are referring to is credible






23. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






24. This type of leader emphasizes accomplishing goals and managing time above all else






25. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






26. Communication that is not occurring in real time






27. The result of an act of encoding






28. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






29. Considering the benefits or consequences of an action for oneself first - and for others second






30. The affective aspect of a message






31. A leadership style in which members participate in the decision-making process






32. Specialized and complicated terminology used by a particular discipline






33. Our public selves that make up who we want to be seen as






34. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






35. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






36. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






37. Communication that is not occurring in real-time






38. An audience-centered approach to communication in which other perspectives are taken into account






39. Stage of the five-step - active-listening model involves answering and giving feedback.






40. A type of therapy that helps alleviate people's fears through directed conversation






41. To say something in return: make an answer; to react in response






42. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






43. Recasting your interpretation of an event from a different perspective






44. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






45. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






46. Mediated communication that occurs with both participants attending message exchange in real-time






47. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






48. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






49. Coming to group conclusion without critical thinking or evaluation of alternatives






50. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea