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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
reframing
direct quoting
advantages of working in teams
self-interest
2. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
reticence
disclose
dialectic
3. The receiver's act of attaching meaning to a message sent by a source
disclose
decoding
encoding
conspicuousness
4. Considering the benefits or consequences of an action for oneself first - and for others second
feedback
virtue ethics
self-interest
qualifier
5. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
evaluate
advantages of working in teams
discriminate
6. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
message
evaluate
demographics
audience analysis
7. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
utilitarianism
attitudes
dialectic
8. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
transformational leadership
deontology
advantages of working in teams
low-context culture
9. The capabilities of the technology used to communicate online
affordances
qualities that define communication
audience
large-power distance
10. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
source
weak uncertainty avoidance
message
multiple submissions
11. Cues to let the speaker know you're listening
backchanneling cues
audience
least group size
negligence
12. Communicators who are located in physical proximity (such as the same room)
co-located
synergy
large-power distance
understand
13. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
disclose
dispositional communication anxiety
groupthink
nominal group technique
14. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
large-power distance
utilitarianism
least group size
patchwork plagiarism
15. The minimum number of people needed to achieve the desired results
domain
least group size
positive reinforcement
subjective listening
16. 'Learning' through experience that you can't change a situation
learned helplessness
synergy
ethos
incremental plagiarism
17. Statistical data about an audience
collectivism
demographics
democratic leadership
demographic profile
18. Location - cultural differences - gender styles
shyness
respond
laissez-faire leadership
contextual barriers to listening
19. Two or more people working together to produce a result they could not have produced on their own
pseudonym
face
responding
synergy
20. A leadership style in which members participate in the decision-making process
contextual barriers to listening
Maslow's Hierarchy of Needs
collectivism
democratic leadership
21. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
writer's block
action items
Maslow's Hierarchy of Needs
conflict of interest
22. The normal anxiety people experience when they find themselves in a stressful situation
subjective listening
situational anxiety
evaluate
social loafing
23. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
social loafing
values
small power distance
consensus
24. A method that allows a public speaker to integrate research into the body of their text
shyness
content
ethics
parenthetical citations
25. The interplay between encoding and decoding messages
kickoff meeting
Editorial columns (opinions pieces)
fidelity
feedback
26. Falsely representing any material obtained from another source as your own work
plagiarism
cognitive therapy
social loafing
negligence
27. Originator of a message
visualization
affordances
parenthetical citations
source
28. Service provider used for sending digital communication; usually associated with emails
rigid rules
domain
feedback
attitudes
29. A statement used in your presentation that demonstrates why the source you are referring to is credible
evaluate
cognitive therapy
audience
qualifier
30. The Greek word meaning 'credibility'
ethos
parenthetical citations
groupthink
conflict of interest
31. Motivating team members using a system of rewards and punishments
democratic leadership
intercultural communication
transactional leadership
face
32. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
punctuation
cognitive therapy
fields
33. The first stage of hearing is when you receive the message (or listen to it)
jargon
global plagiarism
paraphrasing
receive
34. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
conspicuousness
kickoff meeting
fidelity
small power distance
35. The affective aspect of a message
inadequate positive reinforcement
you cannot not communicate
receiver
relationship
36. To pay attention to sound. To hear something with thoughtful attention: give consideration
fields
listen
decoding
provinsialism
37. Communication that is not occurring in real-time
respond
asynchronous
channel
direct quoting
38. What an audience members judge to be right or wrong
least group size
values
multiplexity
negligence
39. Stage of the five-step - active-listening model involves answering and giving feedback.
rhetorical sensitivity
you cannot not communicate
responding
encoding
40. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
situational anxiety
synchronous
noise
demographics
41. Revealing personal or intimate information to an online audience
disclose
backchanneling cues
domain
intercultural communication
42. Any condition that affects the fidelity of the message being sent (internal or external)
receive
noise
communication apprehension
social loafing
43. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
Editorial columns (opinions pieces)
transformational leadership
two-pizza team
demographic profile
44. The overall feel of the group - composed of all the group's relationships
climate
groupthink
source
audience adaptation
45. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
task leader
domain
cognitive reconstructing
demographics
46. Coming to group conclusion without critical thinking or evaluation of alternatives
noise
groupthink
values
self-interest
47. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
audience-centered presenter
audience adaptation
dispositional communication anxiety
pseudonym
48. The perspective that the ethical quality of an action should be determined by evaluating its consequences
encoding
large-power distance
consequentialism
pseudonym
49. The process in which you are engaging when you share personal or intimate information with an online audience
message
large-power distance
disclosure
factors that can increase stage fright
50. Therapeutic technique that helps alleviate people's fear through directed conversation
channel
demographics
systematic desensitization
cognitive therapy