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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Therapeutic technique that helps alleviate people's fear through directed conversation






2. To pay attention to sound. To hear something with thoughtful attention: give consideration






3. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






4. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






5. A leadership style in which the leader is hands-off and allows members to make decisions on their own






6. The act of interpreting a situation and treating the interpretation as real






7. A learned system of meanings which help us make sense in our everyday surroundings






8. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






9. A type of therapy that helps alleviate people's fears through directed conversation






10. A sense of 'stuckness' when trying to write

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11. The general predisposition to avoid situations that require communication






12. 'Learning' through experience that you can't change a situation






13. Recasting your interpretation of an event from a different perspective






14. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






15. Refers to audience members' general likes and dislikes in relation to particular subjects






16. The extent to which the message after transmission is similar to the message originally transmitted






17. The process of stating verbatim - in a presentation - information derived from an author other than oneself






18. Submitting the same work for more than one class






19. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






20. A leadership style in which the leader makes decisions by herself






21. Feeling that you are an unwelcome focus of attention






22. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






23. Describes the physical process of sound waves bouncing off of an eardrum






24. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






25. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






26. The organization style used for referencing citations in your actual presentation






27. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






28. Process of communicating and interpreting communication—the official communication terms for these processes






29. The substantive aspect of a message






30. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






31. Those upon whom the ideas - feelings - information - e.g. the message - are presented






32. What are the two levels/types of meaning every message transmits?






33. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






34. Two or more people working together to produce a result they could not have produced on their own






35. Taking another person's work in full and representing it as your one while making little or nor change to the material






36. Motivating team members using a system of rewards and punishments






37. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






38. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






39. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






40. The first stage of hearing is when you receive the message (or listen to it)






41. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






42. Cultures that view conflict as natural and potentially positive






43. From the Greek word for 'the word;' it is translated as logic






44. Communication that is not occurring in real time






45. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






46. The recipient of a message






47. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






48. The medium through which a message passes on its way from source to receiver






49. Statistical data about an audience






50. To bring to mind or think of again; to keep in mind for attention or consideration