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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interplay between encoding and decoding messages
large-power distance
feedback
encoding
weak uncertainty avoidance
2. Having multiple types of connections with another person in your group
logos
low cues
groupthink
multiplexity
3. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
receiver
affordances
task leader
4. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
listen
qualities that define communication
stage fright
pseudonym
5. Communication that is not occurring in real time
task leader
values
asynchronous communication
oral citations
6. The Greek word meaning 'credibility'
virtue ethics
understand
ethos
globalization
7. Our public selves that make up who we want to be seen as
face
low cues
small power distance
audience-centered presenter
8. Submitting the same work for more than one class
individualism
multiple submissions
situational anxiety
talkaholic
9. The receiver's act of attaching meaning to a message sent by a source
intercultural communication
decoding
edited books
virtue ethics
10. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
weak uncertainty avoidance
visualization
permanence of records
transformational leadership
11. The recipient of a message
receiver
audience
audience adaptation
cognitive reconstructing
12. The first stage of hearing is when you receive the message (or listen to it)
conflict of interest
receive
logos
small power distance
13. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
patchwork plagiarism
consensus
synchronous
qualities that define communication
14. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
logos
audience-centered presenter
incremental plagiarism
attitudes
15. Those upon whom the ideas - feelings - information - e.g. the message - are presented
action items
audience
qualifier
subjective listening
16. A culture in which meaning is expressed through explicit verbal messages
fields
understand
pseudonym
low-context culture
17. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
patchwork plagiarism
backchanneling cues
culture
18. Coming to group conclusion without critical thinking or evaluation of alternatives
encoding
learned helplessness
utilitarianism
groupthink
19. Documented tasks assigned to a member for completion by a particular time
cybervetting
qualities that define communication
action items
authoritarian leadership
20. Taking another person's work in full and representing it as your one while making little or nor change to the material
message
global plagiarism
cognitive therapy
Maslow's Hierarchy of Needs
21. Revealing personal or intimate information to an online audience
you cannot not communicate
disclose
incremental plagiarism
attitudes
22. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
attitudes
consequentialism
intercultural communication
23. 'Learning' through experience that you can't change a situation
inadequate positive reinforcement
responding
learned helplessness
audience
24. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
authoritarian leadership
fidelity
listen
discriminate
25. A type of therapy that helps alleviate people's fears through directed conversation
virtue ethics
cognitive therapy
encoding and decoding
relationship
26. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
postmodern ethics
situational anxiety
permanence of records
ethical dilemma
27. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
pseudonym
relationship
reframing
subjective listening
28. Being consciously aware of - and paying attention to our communication behavior
mindful communication
intercultural communication
labeling
rigid rules
29. Considering the benefits or consequences of an action for oneself first - and for others second
respond
social loafing
self-interest
decoding
30. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
contextual barriers to listening
intercultural communication
receive
you cannot not communicate
31. To pay attention to sound. To hear something with thoughtful attention: give consideration
values
listen
pseudonym
Editorial columns (opinions pieces)
32. Audience members' likes and dislikes
global plagiarism
psychographic profile
encoding and decoding
attitudes
33. A response that shows you care about the person and value what they have to say
strong uncertainty avoidance
confirming response
groupthink
transactional leadership
34. The process of stating verbatim - in a presentation - information derived from an author other than oneself
direct quoting
shyness
provinsialism
message
35. Motivating team members using a system of rewards and punishments
dialectic
responsibility
stage fright
transactional leadership
36. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
disclosure
two-pizza team
domain
Editorial columns (opinions pieces)
37. The result of an act of encoding
paraphrasing
message
deontology
groupthink
38. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
reframing
low cues
message
confirming response
39. The process in which you are engaging when you share personal or intimate information with an online audience
affordances
fields
domain
disclosure
40. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
social loafing
face
consensus
41. Recasting your interpretation of an event from a different perspective
channel
paraphrasing
reframing
social loafing
42. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
asynchronous communication
advantages of working in teams
shyness
attitudes
43. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
parenthetical citations
nominal group technique
audience-centered presenter
inadequate positive reinforcement
44. A leadership style in which the leader is hands-off and allows members to make decisions on their own
understand
laissez-faire leadership
incremental plagiarism
individualism
45. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
message
patchwork plagiarism
paraphrasing
46. What audience members hold to be true or false
oral citations
qualities that define communication
message
beliefs
47. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
nominal group technique
strong uncertainty avoidance
disclose
kickoff meeting
48. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
positive reinforcement
qualities that define communication
message
ethical dilemma
49. Location - cultural differences - gender styles
individualism
remember
contextual barriers to listening
content
50. Statistical data about an audience
audience-centered presenter
encoding and decoding
conspicuousness
demographics