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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of stating verbatim - in a presentation - information derived from an author other than oneself
incremental plagiarism
direct quoting
logos
face
2. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
multiple submissions
inadequate positive reinforcement
two-pizza team
contextual barriers to listening
3. Originator of a message
backchanneling cues
disclosure
qualifier
source
4. Communicators who are located in physical proximity (such as the same room)
co-located
two-pizza team
content
dispositional communication anxiety
5. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
positive reinforcement
conflict of interest
groupthink
subjective listening
6. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
psychographic profile
beliefs
large-power distance
7. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
weak uncertainty avoidance
globalization
fields
demographics
8. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
cognitive therapy
disclose
low-context culture
9. A leadership style in which the leader is hands-off and allows members to make decisions on their own
audience-centered presenter
global plagiarism
laissez-faire leadership
Maslow's Hierarchy of Needs
10. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
multiplexity
mindful communication
consequentialism
11. Service provider used for sending digital communication; usually associated with emails
kickoff meeting
self-interest
domain
inadequate positive reinforcement
12. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
asynchronous communication
encoding
asynchronous
13. The Greek word meaning 'credibility'
ethos
communication is irreversible
negligence
communication
14. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
situational anxiety
social loafing
relationship
fields
15. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
low cues
rigid rules
negligence
large-power distance
16. Cues to let the speaker know you're listening
message
weak uncertainty avoidance
audience-centered presenter
backchanneling cues
17. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
high-context culture
cognitive therapy
fields
communication is irreversible
18. Motivating team members using a system of rewards and punishments
transactional leadership
pseudonym
responding
attitudes
19. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
cognitive reconstructing
demographics
dialectic
remember
20. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
provinsialism
intercultural communication
message
consensus
21. What audience members hold to be true or false
direct quoting
consequentialism
beliefs
ethos
22. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
low cues
logos
relationship
virtue ethics
23. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
understand
laissez-faire leadership
reframing
Editorial columns (opinions pieces)
24. When a team meaner slacks off because he know the work will get done regardless of his effort
asynchronous communication
incremental plagiarism
stage fright
social loafing
25. A sense of 'stuckness' when trying to write
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26. A method that allows a public speaker to integrate research into the body of their text
message
parenthetical citations
ethos
qualities that define communication
27. A learned system of meanings which help us make sense in our everyday surroundings
culture
utilitarianism
beliefs
flexible intercultural communication
28. To say something in return: make an answer; to react in response
individualism
respond
talkaholic
fidelity
29. The general predisposition to avoid situations that require communication
encoding and decoding
communication apprehension
channel
asynchronous
30. Being adaptive - creative - and experimental in your communication style
flexible intercultural communication
dispositional communication anxiety
direct quoting
large-power distance
31. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
virtue ethics
cognitive reconstructing
incremental plagiarism
32. Process of communicating and interpreting communication—the official communication terms for these processes
laissez-faire leadership
learned helplessness
understand
encoding and decoding
33. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
oral citations
dialectic
self-interest
conflict of interest
34. The result of an act of encoding
you cannot not communicate
synchronous
disclosure
message
35. The normal anxiety people experience when they find themselves in a stressful situation
affordances
situational anxiety
co-located
interpret
36. Communication that is not occurring in real time
oral citations
two-pizza team
interpret
asynchronous communication
37. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
you cannot not communicate
asynchronous
systematic desensitization
ethical dilemma
38. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
Maslow's Hierarchy of Needs
small power distance
evaluate
39. The organization style used for referencing citations in your actual presentation
subjective listening
globalization
negligence
oral citations
40. If in an argument with a friend you may say something you regret but can't take it back
noise
cognitive therapy
communication is irreversible
encoding and decoding
41. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
task leader
multiple submissions
intercultural communication
least group size
42. The tendency of a person to avoid social interaction
oral citations
pseudonym
shyness
communication is irreversible
43. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
backchanneling cues
factors that can increase stage fright
weak uncertainty avoidance
evaluate
44. Any condition that affects the fidelity of the message being sent (internal or external)
co-located
oral citations
noise
respond
45. Standards for behavior that people don't alter even when the situation warrants
qualities that define communication
demographics
rigid rules
least group size
46. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
provinsialism
qualities that define communication
discriminate
decoding
47. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
punctuation
intercultural communication
patchwork plagiarism
48. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
affordances
individualism
disclose
receive
49. Our public selves that make up who we want to be seen as
face
multiplexity
learned helplessness
communication apprehension
50. The medium through which a message passes on its way from source to receiver
kickoff meeting
audience adaptation
channel
content and relationship