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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The general predisposition to avoid situations that require communication
audience analysis
communication apprehension
small power distance
systematic desensitization
2. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
large-power distance
two-pizza team
responsibility
ethics
3. Our public selves that make up who we want to be seen as
postmodern ethics
oral citations
face
rhetorical sensitivity
4. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
demographics
groupthink
deontology
advantages of working in teams
5. 'Learning' through experience that you can't change a situation
virtue ethics
collectivism
values
learned helplessness
6. Service provider used for sending digital communication; usually associated with emails
domain
face
disclose
situational anxiety
7. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
fields
pseudonym
cognitive therapy
values
8. Motivating team members using a system of rewards and punishments
transactional leadership
culture
reframing
global plagiarism
9. Being consciously aware of - and paying attention to our communication behavior
mindful communication
attitudes
jargon
low-context culture
10. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
synchronous
message
inadequate positive reinforcement
kickoff meeting
11. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
feedback
beliefs
ethos
12. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
negligence
globalization
disclose
understand
13. A tension between two opposing but valuable preferences
culture
evaluate
dialectic
intercultural communication
14. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
stage fright
ethos
cognitive therapy
discriminate
15. To say something in return: make an answer; to react in response
multiple submissions
respond
situational anxiety
deontology
16. A statement used in your presentation that demonstrates why the source you are referring to is credible
labeling
globalization
situational anxiety
qualifier
17. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
high-context culture
ethos
groupthink
18. The organization style used for referencing citations in your actual presentation
oral citations
globalization
synergy
incremental plagiarism
19. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
direct quoting
nominal group technique
beliefs
patchwork plagiarism
20. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
affordances
collectivism
Editorial columns (opinions pieces)
groupthink
21. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
discriminate
groupthink
jargon
cognitive reconstructing
22. The capabilities of the technology used to communicate online
fields
interpret
affordances
asynchronous communication
23. A type of therapy that helps alleviate people's fears through directed conversation
laissez-faire leadership
affordances
cognitive therapy
Maslow's Hierarchy of Needs
24. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
receive
discriminate
positive reinforcement
conspicuousness
25. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
asynchronous communication
paraphrasing
domain
understand
26. To pay attention to sound. To hear something with thoughtful attention: give consideration
culture
audience adaptation
listen
backchanneling cues
27. The source's act of transforming an idea into a message to transmit to a receiver
weak uncertainty avoidance
global plagiarism
respond
encoding
28. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
talkaholic
interpret
subjective listening
receiver
29. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
stage fright
hearing
social loafing
30. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
responsibility
paraphrasing
audience adaptation
kickoff meeting
31. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
demographic profile
jargon
cognitive therapy
intercultural communication
32. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
culture
dialectic
high-context culture
edited books
33. A culture in which meaning is expressed through explicit verbal messages
learned helplessness
responsibility
noise
low-context culture
34. A response that shows you care about the person and value what they have to say
synergy
rhetorical sensitivity
confirming response
interpret
35. Any condition that affects the fidelity of the message being sent (internal or external)
action items
nominal group technique
systematic desensitization
noise
36. The act of interpreting a situation and treating the interoperation as real
ethos
shyness
labeling
attitudes
37. The process of stating verbatim - in a presentation - information derived from an author other than oneself
social loafing
small power distance
dialectic
direct quoting
38. The receiver's act of attaching meaning to a message sent by a source
Maslow's Hierarchy of Needs
decoding
affordances
understand
39. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
ethos
low-context culture
plagiarism
40. The process in which you are engaging when you share personal or intimate information with an online audience
factors that can increase stage fright
cybervetting
reframing
disclosure
41. Motivating team members by connecting them to a greater ideal
weak uncertainty avoidance
low cues
asynchronous
transformational leadership
42. What an audience members judge to be right or wrong
values
asynchronous communication
co-located
responding
43. Coming to group conclusion without critical thinking or evaluation of alternatives
postmodern ethics
self-interest
groupthink
content and relationship
44. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
oral citations
audience analysis
evaluate
punctuation
45. The interplay between encoding and decoding messages
feedback
factors that can increase stage fright
consequentialism
utilitarianism
46. Originator of a message
communication
source
remember
reframing
47. What are the two levels/types of meaning every message transmits?
qualifier
content and relationship
strong uncertainty avoidance
cognitive therapy
48. Communicators who are located in physical proximity (such as the same room)
receive
co-located
action items
low-context culture
49. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
negligence
disclose
cognitive reconstructing
50. Two or more people working together to produce a result they could not have produced on their own
domain
subjective listening
synergy
fields