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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process in which you are engaging when you share personal or intimate information with an online audience
mindful communication
labeling
audience adaptation
disclosure
2. 'Learning' through experience that you can't change a situation
learned helplessness
authoritarian leadership
encoding
nominal group technique
3. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
demographic profile
oral citations
rhetorical sensitivity
labeling
4. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
deontology
demographics
psychographic profile
strong uncertainty avoidance
5. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
factors that can increase stage fright
conflict of interest
postmodern ethics
task leader
6. Location - cultural differences - gender styles
social loafing
contextual barriers to listening
edited books
paraphrasing
7. A culture in which meaning is expressed through explicit verbal messages
globalization
qualifier
disclosure
low-context culture
8. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
low cues
encoding
synchronous
9. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
learned helplessness
communication apprehension
disclose
high-context culture
10. Audience members' likes and dislikes
strong uncertainty avoidance
attitudes
affordances
reticence
11. The receiver's act of attaching meaning to a message sent by a source
globalization
two-pizza team
democratic leadership
decoding
12. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
multiplexity
communication apprehension
intercultural communication
13. Being consciously aware of - and paying attention to our communication behavior
mindful communication
cognitive therapy
attitudes
conflict of interest
14. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
multiplexity
labeling
beliefs
communication
15. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
stage fright
learned helplessness
advantages of working in teams
16. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
conflict of interest
co-located
intercultural communication
direct quoting
17. Refers to audience members' general likes and dislikes in relation to particular subjects
interpret
oral citations
transformational leadership
attitudes
18. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
respond
transformational leadership
cognitive reconstructing
negligence
19. Communicators who are located in physical proximity (such as the same room)
fidelity
interpret
beliefs
co-located
20. A type of therapy that helps alleviate people's fears through directed conversation
transactional leadership
psychographic profile
hearing
cognitive therapy
21. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
audience
systematic desensitization
disclosure
communication is irreversible
22. Coming to group conclusion without critical thinking or evaluation of alternatives
visualization
psychographic profile
incremental plagiarism
groupthink
23. Process of communicating and interpreting communication—the official communication terms for these processes
encoding and decoding
incremental plagiarism
source
discriminate
24. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
evaluate
deontology
situational anxiety
dispositional communication anxiety
25. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
demographics
writer's block
audience adaptation
fidelity
26. The first stage of hearing is when you receive the message (or listen to it)
advantages of working in teams
receive
source
rigid rules
27. Our public selves that make up who we want to be seen as
face
qualities that define communication
plagiarism
multiple submissions
28. This type of leader emphasizes accomplishing goals and managing time above all else
pseudonym
task leader
culture
strong uncertainty avoidance
29. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
mindful communication
situational anxiety
cybervetting
30. Falsely representing any material obtained from another source as your own work
authoritarian leadership
learned helplessness
plagiarism
fidelity
31. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
understand
small power distance
self-interest
discriminate
32. The recipient of a message
receiver
hearing
strong uncertainty avoidance
situational anxiety
33. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
demographics
permanence of records
advantages of working in teams
postmodern ethics
34. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
low-context culture
talkaholic
small power distance
dialectic
35. Motivating team members using a system of rewards and punishments
transactional leadership
low cues
noise
two-pizza team
36. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
high-context culture
encoding and decoding
small power distance
audience adaptation
37. Specialized and complicated terminology used by a particular discipline
jargon
deontology
democratic leadership
content and relationship
38. Considering the benefits or consequences of an action for oneself first - and for others second
fidelity
global plagiarism
self-interest
values
39. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
demographics
attitudes
small power distance
40. Two or more people working together to produce a result they could not have produced on their own
synergy
attitudes
negligence
multiplexity
41. The result of an act of encoding
hearing
task leader
message
qualities that define communication
42. This type of communication apprehension occurs only in particular - and typically stressful - contexts
reframing
multiplexity
communication is irreversible
situational anxiety
43. Shyness or communication apprehension
low cues
global plagiarism
reticence
negligence
44. An audience-centered approach to communication in which other perspectives are taken into account
social loafing
global plagiarism
rhetorical sensitivity
conflict of interest
45. To bring to mind or think of again; to keep in mind for attention or consideration
fields
labeling
globalization
remember
46. Describes the physical process of sound waves bouncing off of an eardrum
responding
demographics
hearing
dispositional communication anxiety
47. The perspective that the ethical quality of an action should be determined by evaluating its consequences
groupthink
consequentialism
relationship
discriminate
48. Those upon whom the ideas - feelings - information - e.g. the message - are presented
channel
decoding
audience
content and relationship
49. From the Greek word for 'the word;' it is translated as logic
logos
rhetorical sensitivity
responding
discriminate
50. The capabilities of the technology used to communicate online
oral citations
social loafing
message
affordances