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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Audience members' likes and dislikes






2. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






3. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






4. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






5. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






6. A type of therapy that helps alleviate people's fears through directed conversation






7. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






8. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






9. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






10. A culture in which meaning is expressed through explicit verbal messages






11. Stage of the five-step - active-listening model involves answering and giving feedback.






12. The substantive aspect of a message






13. A response that shows you care about the person and value what they have to say






14. The act of interpreting a situation and treating the interpretation as real






15. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






16. A leadership style in which the leader is hands-off and allows members to make decisions on their own






17. Documented tasks assigned to a member for completion by a particular time






18. An audience-centered approach to communication in which other perspectives are taken into account






19. A learned system of meanings which help us make sense in our everyday surroundings






20. To bring to mind or think of again; to keep in mind for attention or consideration






21. The way in which people segment a sequence of words or behaviors






22. Being adaptive - creative - and experimental in your communication style






23. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






24. Having multiple types of connections with another person in your group






25. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






26. The receiver's act of attaching meaning to a message sent by a source






27. The organization style used for referencing citations in your actual presentation






28. What are the two levels/types of meaning every message transmits?






29. In postmodern ethics - the obligation to respond to the actions of others






30. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






31. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






32. Motivating team members by connecting them to a greater ideal






33. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






34. Motivating team members using a system of rewards and punishments






35. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






36. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






37. Revealing personal or intimate information to an online audience






38. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






39. Recasting your interpretation of an event from a different perspective






40. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






41. Statistical data about an audience






42. Refers to audience members' general likes and dislikes in relation to particular subjects






43. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






44. Service provider used for sending digital communication; usually associated with emails






45. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






46. Two or more people working together to produce a result they could not have produced on their own






47. When employers use internet searches and social networking sites to find out information or screen potential hires






48. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






49. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






50. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties