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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The affective aspect of a message






2. To pay attention to sound. To hear something with thoughtful attention: give consideration






3. The result of an act of encoding






4. The first stage of hearing is when you receive the message (or listen to it)






5. 'Learning' through experience that you can't change a situation






6. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






7. An audience-centered approach to communication in which other perspectives are taken into account






8. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






9. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






10. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






11. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






12. To bring to mind or think of again; to keep in mind for attention or consideration






13. Cues to let the speaker know you're listening






14. The overall feel of the group - composed of all the group's relationships






15. Specialized and complicated terminology used by a particular discipline






16. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






17. The recipient of a message






18. A statement used in your presentation that demonstrates why the source you are referring to is credible






19. Any condition that affects the fidelity of the message being sent (internal or external)






20. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






21. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






22. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






23. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






24. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






25. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






26. In postmodern ethics - the obligation to respond to the actions of others






27. The normal anxiety people experience when they find themselves in a stressful situation






28. Being adaptive - creative - and experimental in your communication style






29. Feeling that you are an unwelcome focus of attention






30. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






31. Our public selves that make up who we want to be seen as






32. When a team meaner slacks off because he know the work will get done regardless of his effort






33. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






34. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






35. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






36. Process of communicating and interpreting communication—the official communication terms for these processes






37. Refers to audience members' general likes and dislikes in relation to particular subjects






38. To say something in return: make an answer; to react in response






39. The capabilities of the technology used to communicate online






40. The tendency of a person to avoid social interaction






41. The minimum number of people needed to achieve the desired results






42. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






43. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






44. Being consciously aware of - and paying attention to our communication behavior






45. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






46. Describes the physical process of sound waves bouncing off of an eardrum






47. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






48. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






49. The act of interpreting a situation and treating the interoperation as real






50. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation