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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
Editorial columns (opinions pieces)
audience-centered presenter
receive
demographic profile
2. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
multiple submissions
weak uncertainty avoidance
deontology
3. The anxiety a person experiences when speaking in public
logos
Editorial columns (opinions pieces)
stage fright
climate
4. Process of communicating and interpreting communication—the official communication terms for these processes
provinsialism
authoritarian leadership
audience-centered presenter
encoding and decoding
5. Describes the physical process of sound waves bouncing off of an eardrum
subjective listening
hearing
jargon
two-pizza team
6. The receiver's act of attaching meaning to a message sent by a source
decoding
individualism
postmodern ethics
attitudes
7. To say something in return: make an answer; to react in response
ethical dilemma
negligence
respond
beliefs
8. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
flexible intercultural communication
audience adaptation
transactional leadership
groupthink
9. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
domain
labeling
collectivism
psychographic profile
10. Cues to let the speaker know you're listening
audience adaptation
consequentialism
audience
backchanneling cues
11. The tendency of a person to avoid social interaction
pseudonym
low-context culture
multiplexity
shyness
12. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
noise
demographics
audience analysis
13. From the Greek word for 'the word;' it is translated as logic
multiple submissions
individualism
logos
message
14. Motivating team members by connecting them to a greater ideal
cognitive therapy
domain
writer's block
transformational leadership
15. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
interpret
contextual barriers to listening
direct quoting
patchwork plagiarism
16. 'Learning' through experience that you can't change a situation
learned helplessness
face
decoding
ethos
17. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
nominal group technique
discriminate
dispositional communication anxiety
groupthink
18. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
consensus
action items
subjective listening
small power distance
19. A method that allows a public speaker to integrate research into the body of their text
inadequate positive reinforcement
encoding and decoding
systematic desensitization
parenthetical citations
20. When a team meaner slacks off because he know the work will get done regardless of his effort
two-pizza team
social loafing
encoding
deontology
21. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
low-context culture
permanence of records
inadequate positive reinforcement
audience analysis
22. Communicators who are located in physical proximity (such as the same room)
globalization
edited books
advantages of working in teams
co-located
23. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
communication apprehension
provinsialism
weak uncertainty avoidance
logos
24. The capabilities of the technology used to communicate online
affordances
low-context culture
incremental plagiarism
dispositional communication anxiety
25. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
inadequate positive reinforcement
conflict of interest
collectivism
consequentialism
26. Location - cultural differences - gender styles
authoritarian leadership
you cannot not communicate
asynchronous communication
contextual barriers to listening
27. Two or more people working together to produce a result they could not have produced on their own
oral citations
systematic desensitization
synergy
groupthink
28. To pay attention to sound. To hear something with thoughtful attention: give consideration
permanence of records
encoding
attitudes
listen
29. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
flexible intercultural communication
nominal group technique
inadequate positive reinforcement
kickoff meeting
30. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
utilitarianism
intercultural communication
factors that can increase stage fright
respond
31. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
demographic profile
message
oral citations
conspicuousness
32. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
nominal group technique
listen
oral citations
task leader
33. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
understand
collectivism
edited books
ethics
34. A leadership style in which the leader makes decisions by herself
synergy
ethos
authoritarian leadership
positive reinforcement
35. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
conspicuousness
attitudes
low cues
36. Shyness or communication apprehension
reticence
two-pizza team
rigid rules
evaluate
37. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
mindful communication
punctuation
culture
audience-centered presenter
38. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
stage fright
pseudonym
mindful communication
Maslow's Hierarchy of Needs
39. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
demographic profile
audience analysis
groupthink
evaluate
40. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
qualifier
large-power distance
strong uncertainty avoidance
labeling
41. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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42. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
virtue ethics
social loafing
incremental plagiarism
plagiarism
43. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
content
ethical dilemma
climate
disclosure
44. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
labeling
conflict of interest
global plagiarism
45. Having multiple types of connections with another person in your group
channel
backchanneling cues
multiplexity
discriminate
46. The extent to which the message after transmission is similar to the message originally transmitted
authoritarian leadership
channel
fidelity
ethics
47. Considering the benefits or consequences of an action for oneself first - and for others second
strong uncertainty avoidance
self-interest
values
stage fright
48. Revealing personal or intimate information to an online audience
disclose
pseudonym
content
subjective listening
49. Communication that is not occurring in real-time
audience adaptation
factors that can increase stage fright
asynchronous
disclosure
50. Those upon whom the ideas - feelings - information - e.g. the message - are presented
strong uncertainty avoidance
audience
two-pizza team
attitudes