SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The first stage of hearing is when you receive the message (or listen to it)
co-located
receive
responding
collectivism
2. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
negligence
positive reinforcement
two-pizza team
receive
3. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
disclosure
cognitive reconstructing
inadequate positive reinforcement
respond
4. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
incremental plagiarism
labeling
nominal group technique
5. When a team meaner slacks off because he know the work will get done regardless of his effort
inadequate positive reinforcement
conspicuousness
deontology
social loafing
6. Two or more people working together to produce a result they could not have produced on their own
synergy
co-located
transactional leadership
flexible intercultural communication
7. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
disclosure
responding
small power distance
8. A leadership style in which the leader makes decisions by herself
authoritarian leadership
message
co-located
receiver
9. What are the two levels/types of meaning every message transmits?
attitudes
collectivism
interpret
content and relationship
10. The Greek word meaning 'credibility'
multiplexity
low-context culture
ethos
paraphrasing
11. The recipient of a message
fidelity
discriminate
receiver
cybervetting
12. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
reframing
multiple submissions
channel
small power distance
13. Communicators who are located in physical proximity (such as the same room)
co-located
social loafing
parenthetical citations
weak uncertainty avoidance
14. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
cognitive therapy
collectivism
affordances
postmodern ethics
15. Motivating team members using a system of rewards and punishments
evaluate
confirming response
synchronous
transactional leadership
16. A learned system of meanings which help us make sense in our everyday surroundings
two-pizza team
channel
parenthetical citations
culture
17. The overall feel of the group - composed of all the group's relationships
small power distance
least group size
conspicuousness
climate
18. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
weak uncertainty avoidance
beliefs
asynchronous communication
19. Feeling that you are an unwelcome focus of attention
mindful communication
communication apprehension
conspicuousness
writer's block
20. Falsely representing any material obtained from another source as your own work
ethical dilemma
plagiarism
low-context culture
responsibility
21. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
receiver
factors that can increase stage fright
flexible intercultural communication
22. A statement used in your presentation that demonstrates why the source you are referring to is credible
affordances
qualifier
disclose
task leader
23. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
qualities that define communication
mindful communication
psychographic profile
24. This type of leader emphasizes accomplishing goals and managing time above all else
flexible intercultural communication
attitudes
task leader
evaluate
25. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
remember
learned helplessness
culture
26. Communication that is not occurring in real time
asynchronous communication
social loafing
plagiarism
postmodern ethics
27. The result of an act of encoding
message
weak uncertainty avoidance
feedback
interpret
28. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
situational anxiety
pseudonym
situational anxiety
incremental plagiarism
29. Considering the benefits or consequences of an action for oneself first - and for others second
qualifier
audience-centered presenter
self-interest
reticence
30. The affective aspect of a message
co-located
incremental plagiarism
labeling
relationship
31. A leadership style in which members participate in the decision-making process
incremental plagiarism
dispositional communication anxiety
democratic leadership
two-pizza team
32. Specialized and complicated terminology used by a particular discipline
fidelity
demographics
receiver
jargon
33. Our public selves that make up who we want to be seen as
qualities that define communication
intercultural communication
face
kickoff meeting
34. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
climate
mindful communication
collectivism
audience adaptation
35. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
decoding
contextual barriers to listening
writer's block
intercultural communication
36. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
authoritarian leadership
parenthetical citations
provinsialism
37. Communication that is not occurring in real-time
transformational leadership
qualities that define communication
two-pizza team
asynchronous
38. An audience-centered approach to communication in which other perspectives are taken into account
interpret
disclosure
parenthetical citations
rhetorical sensitivity
39. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
relationship
self-interest
affordances
40. A type of therapy that helps alleviate people's fears through directed conversation
consensus
small power distance
cognitive therapy
patchwork plagiarism
41. To say something in return: make an answer; to react in response
rigid rules
co-located
respond
globalization
42. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
content
utilitarianism
qualifier
intercultural communication
43. Recasting your interpretation of an event from a different perspective
reframing
democratic leadership
laissez-faire leadership
communication
44. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
demographic profile
discriminate
you cannot not communicate
stage fright
45. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
weak uncertainty avoidance
audience adaptation
factors that can increase stage fright
low cues
46. Mediated communication that occurs with both participants attending message exchange in real-time
multiplexity
synchronous
social loafing
subjective listening
47. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
plagiarism
reticence
interpret
48. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
discriminate
individualism
ethics
nominal group technique
49. Coming to group conclusion without critical thinking or evaluation of alternatives
permanence of records
laissez-faire leadership
groupthink
globalization
50. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
provinsialism
two-pizza team
receive
consequentialism