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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the two levels/types of meaning every message transmits?






2. Documented tasks assigned to a member for completion by a particular time






3. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






4. The result of an act of encoding






5. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






6. Describes the physical process of sound waves bouncing off of an eardrum






7. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






8. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






9. Communicators who are located in physical proximity (such as the same room)






10. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






11. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






12. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs


13. The first stage of hearing is when you receive the message (or listen to it)






14. If in an argument with a friend you may say something you regret but can't take it back






15. The minimum number of people needed to achieve the desired results






16. Coming to group conclusion without critical thinking or evaluation of alternatives






17. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






18. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






19. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






20. The interplay between encoding and decoding messages






21. Revealing personal or intimate information to an online audience






22. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






23. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






24. The normal anxiety people experience when they find themselves in a stressful situation






25. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






26. Cultures that view conflict as natural and potentially positive






27. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






28. A culture in which meaning is expressed through explicit verbal messages






29. Cues to let the speaker know you're listening






30. Specialized and complicated terminology used by a particular discipline






31. This type of leader emphasizes accomplishing goals and managing time above all else






32. A leadership style in which members participate in the decision-making process






33. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






34. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






35. The overall feel of the group - composed of all the group's relationships






36. Motivating team members using a system of rewards and punishments






37. Motivating team members by connecting them to a greater ideal






38. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






39. When employers use internet searches and social networking sites to find out information or screen potential hires






40. Being consciously aware of - and paying attention to our communication behavior






41. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






42. The affective aspect of a message






43. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






44. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






45. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






46. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






47. Originator of a message






48. Communication that is not occurring in real-time






49. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






50. Stage of the five-step - active-listening model involves answering and giving feedback.