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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
content
mindful communication
individualism
audience analysis
2. To pay attention to sound. To hear something with thoughtful attention: give consideration
psychographic profile
listen
encoding
democratic leadership
3. What an audience members judge to be right or wrong
values
hearing
least group size
consensus
4. The Greek word meaning 'credibility'
values
negligence
listen
ethos
5. Audience members' likes and dislikes
domain
attitudes
synergy
nominal group technique
6. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
audience analysis
visualization
receiver
7. This type of communication apprehension occurs only in particular - and typically stressful - contexts
deontology
hearing
small power distance
situational anxiety
8. Those upon whom the ideas - feelings - information - e.g. the message - are presented
affordances
rigid rules
audience
intercultural communication
9. The first stage of hearing is when you receive the message (or listen to it)
decoding
face
receive
noise
10. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
consensus
synchronous
contextual barriers to listening
cognitive reconstructing
11. A response that shows you care about the person and value what they have to say
authoritarian leadership
transactional leadership
confirming response
discriminate
12. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
plagiarism
audience
action items
13. When a team meaner slacks off because he know the work will get done regardless of his effort
laissez-faire leadership
action items
audience-centered presenter
social loafing
14. Describes the physical process of sound waves bouncing off of an eardrum
hearing
visualization
encoding and decoding
situational anxiety
15. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
ethics
relationship
paraphrasing
audience-centered presenter
16. A leadership style in which the leader makes decisions by herself
authoritarian leadership
patchwork plagiarism
domain
Editorial columns (opinions pieces)
17. Statistical data about an audience
global plagiarism
demographics
content
backchanneling cues
18. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
consequentialism
audience
virtue ethics
audience adaptation
19. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
deontology
provinsialism
low-context culture
noise
20. Our public selves that make up who we want to be seen as
individualism
face
negligence
communication is irreversible
21. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
social loafing
permanence of records
task leader
audience adaptation
22. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
cognitive therapy
disclose
shyness
social loafing
23. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
individualism
content and relationship
conflict of interest
demographic profile
24. The interplay between encoding and decoding messages
feedback
communication is irreversible
synergy
interpret
25. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
postmodern ethics
conspicuousness
permanence of records
confirming response
26. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
climate
groupthink
qualities that define communication
inadequate positive reinforcement
27. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
social loafing
synchronous
postmodern ethics
systematic desensitization
28. Specialized and complicated terminology used by a particular discipline
climate
patchwork plagiarism
jargon
content
29. In postmodern ethics - the obligation to respond to the actions of others
responsibility
values
reticence
democratic leadership
30. The process of stating verbatim - in a presentation - information derived from an author other than oneself
cognitive therapy
global plagiarism
you cannot not communicate
direct quoting
31. To bring to mind or think of again; to keep in mind for attention or consideration
labeling
remember
logos
mindful communication
32. The act of interpreting a situation and treating the interoperation as real
social loafing
channel
labeling
listen
33. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
subjective listening
understand
positive reinforcement
discriminate
34. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
inadequate positive reinforcement
permanence of records
receive
35. The minimum number of people needed to achieve the desired results
least group size
permanence of records
rhetorical sensitivity
climate
36. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
responsibility
interpret
Maslow's Hierarchy of Needs
37. A method that allows a public speaker to integrate research into the body of their text
cognitive therapy
culture
positive reinforcement
parenthetical citations
38. The general predisposition to avoid situations that require communication
communication
communication apprehension
strong uncertainty avoidance
situational anxiety
39. Being consciously aware of - and paying attention to our communication behavior
large-power distance
demographic profile
postmodern ethics
mindful communication
40. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
provinsialism
large-power distance
affordances
talkaholic
41. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
synchronous
conspicuousness
values
large-power distance
42. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
attitudes
evaluate
individualism
43. When employers use internet searches and social networking sites to find out information or screen potential hires
two-pizza team
channel
cybervetting
multiple submissions
44. What are the two levels/types of meaning every message transmits?
collectivism
talkaholic
content and relationship
demographics
45. Originator of a message
social loafing
source
high-context culture
factors that can increase stage fright
46. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
multiplexity
disclosure
ethos
47. Recasting your interpretation of an event from a different perspective
subjective listening
reframing
writer's block
cognitive therapy
48. Revealing personal or intimate information to an online audience
psychographic profile
disclose
action items
synergy
49. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
weak uncertainty avoidance
low cues
punctuation
labeling
50. The normal anxiety people experience when they find themselves in a stressful situation
groupthink
situational anxiety
Maslow's Hierarchy of Needs
message