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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
remember
low-context culture
labeling
2. In postmodern ethics - the obligation to respond to the actions of others
low cues
paraphrasing
globalization
responsibility
3. Being adaptive - creative - and experimental in your communication style
patchwork plagiarism
responsibility
logos
flexible intercultural communication
4. What are the two levels/types of meaning every message transmits?
logos
least group size
consensus
content and relationship
5. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
inadequate positive reinforcement
understand
fields
6. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
visualization
deontology
talkaholic
psychographic profile
7. This type of communication apprehension occurs only in particular - and typically stressful - contexts
small power distance
situational anxiety
high-context culture
incremental plagiarism
8. When employers use internet searches and social networking sites to find out information or screen potential hires
co-located
feedback
relationship
cybervetting
9. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
reframing
paraphrasing
synergy
10. Falsely representing any material obtained from another source as your own work
individualism
demographic profile
plagiarism
strong uncertainty avoidance
11. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
feedback
weak uncertainty avoidance
face
12. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
low-context culture
two-pizza team
audience analysis
situational anxiety
13. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
jargon
Maslow's Hierarchy of Needs
receive
14. Service provider used for sending digital communication; usually associated with emails
factors that can increase stage fright
qualifier
asynchronous
domain
15. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
mindful communication
writer's block
receive
16. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
multiple submissions
virtue ethics
cognitive reconstructing
17. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
attitudes
small power distance
communication apprehension
globalization
18. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
consensus
fields
edited books
subjective listening
19. A leadership style in which members participate in the decision-making process
democratic leadership
laissez-faire leadership
qualifier
multiplexity
20. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
talkaholic
situational anxiety
incremental plagiarism
21. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
communication is irreversible
action items
discriminate
inadequate positive reinforcement
22. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
reticence
collectivism
utilitarianism
ethics
23. A culture in which meaning is expressed through explicit verbal messages
noise
content and relationship
multiplexity
low-context culture
24. A sense of 'stuckness' when trying to write
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25. Two or more people working together to produce a result they could not have produced on their own
high-context culture
values
synergy
labeling
26. Describes the physical process of sound waves bouncing off of an eardrum
evaluate
hearing
dialectic
action items
27. A type of therapy that helps alleviate people's fears through directed conversation
hearing
globalization
remember
cognitive therapy
28. Audience members' likes and dislikes
fields
strong uncertainty avoidance
authoritarian leadership
attitudes
29. If in an argument with a friend you may say something you regret but can't take it back
co-located
communication is irreversible
task leader
content
30. The organization style used for referencing citations in your actual presentation
oral citations
stage fright
subjective listening
interpret
31. Motivating team members by connecting them to a greater ideal
attitudes
transformational leadership
synergy
climate
32. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
patchwork plagiarism
labeling
audience adaptation
transactional leadership
33. Cues to let the speaker know you're listening
backchanneling cues
social loafing
global plagiarism
encoding
34. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
plagiarism
climate
audience-centered presenter
asynchronous communication
35. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
consensus
beliefs
pseudonym
postmodern ethics
36. The general predisposition to avoid situations that require communication
encoding and decoding
cognitive therapy
labeling
communication apprehension
37. To say something in return: make an answer; to react in response
interpret
respond
backchanneling cues
action items
38. The first stage of hearing is when you receive the message (or listen to it)
receiver
dispositional communication anxiety
plagiarism
receive
39. An audience-centered approach to communication in which other perspectives are taken into account
consensus
source
rhetorical sensitivity
psychographic profile
40. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
transactional leadership
dispositional communication anxiety
reticence
41. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
transactional leadership
parenthetical citations
you cannot not communicate
42. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
communication apprehension
nominal group technique
situational anxiety
systematic desensitization
43. Specialized and complicated terminology used by a particular discipline
punctuation
jargon
reframing
provinsialism
44. The affective aspect of a message
relationship
democratic leadership
factors that can increase stage fright
demographics
45. Communicators who are located in physical proximity (such as the same room)
co-located
inadequate positive reinforcement
rigid rules
strong uncertainty avoidance
46. Our public selves that make up who we want to be seen as
backchanneling cues
logos
face
climate
47. Standards for behavior that people don't alter even when the situation warrants
respond
domain
responsibility
rigid rules
48. Shyness or communication apprehension
reticence
respond
low cues
confirming response
49. To pay attention to sound. To hear something with thoughtful attention: give consideration
multiple submissions
laissez-faire leadership
kickoff meeting
listen
50. The overall feel of the group - composed of all the group's relationships
multiplexity
climate
postmodern ethics
cognitive therapy