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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
ethics
ethical dilemma
postmodern ethics
systematic desensitization
2. Two or more people working together to produce a result they could not have produced on their own
synergy
self-interest
kickoff meeting
democratic leadership
3. A type of therapy that helps alleviate people's fears through directed conversation
authoritarian leadership
domain
self-interest
cognitive therapy
4. The affective aspect of a message
ethical dilemma
logos
relationship
reticence
5. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
learned helplessness
receive
groupthink
6. If in an argument with a friend you may say something you regret but can't take it back
synchronous
edited books
communication is irreversible
understand
7. Communication that is not occurring in real time
encoding
asynchronous communication
shyness
consensus
8. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
flexible intercultural communication
pseudonym
audience-centered presenter
9. Those upon whom the ideas - feelings - information - e.g. the message - are presented
patchwork plagiarism
dialectic
authoritarian leadership
audience
10. A statement used in your presentation that demonstrates why the source you are referring to is credible
qualifier
labeling
cognitive therapy
you cannot not communicate
11. This type of leader emphasizes accomplishing goals and managing time above all else
content
interpret
negligence
task leader
12. This type of communication apprehension occurs only in particular - and typically stressful - contexts
situational anxiety
kickoff meeting
globalization
demographics
13. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
synergy
low cues
cognitive reconstructing
subjective listening
14. A sense of 'stuckness' when trying to write
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15. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
factors that can increase stage fright
cognitive therapy
evaluate
qualifier
16. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
qualities that define communication
paraphrasing
Editorial columns (opinions pieces)
authoritarian leadership
17. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
qualities that define communication
cybervetting
globalization
weak uncertainty avoidance
18. The process of stating verbatim - in a presentation - information derived from an author other than oneself
listen
provinsialism
direct quoting
large-power distance
19. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
laissez-faire leadership
situational anxiety
negligence
strong uncertainty avoidance
20. Describes the physical process of sound waves bouncing off of an eardrum
co-located
groupthink
hearing
culture
21. Originator of a message
source
demographics
strong uncertainty avoidance
demographics
22. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
respond
large-power distance
demographics
responding
23. 'Learning' through experience that you can't change a situation
action items
source
learned helplessness
dispositional communication anxiety
24. The capabilities of the technology used to communicate online
backchanneling cues
postmodern ethics
communication
affordances
25. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
consensus
visualization
values
flexible intercultural communication
26. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
self-interest
communication apprehension
intercultural communication
pseudonym
27. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
responding
large-power distance
visualization
ethical dilemma
28. Motivating team members using a system of rewards and punishments
understand
synergy
transactional leadership
utilitarianism
29. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
self-interest
multiple submissions
task leader
30. Having multiple types of connections with another person in your group
listen
multiplexity
communication apprehension
jargon
31. Feeling that you are an unwelcome focus of attention
cybervetting
globalization
two-pizza team
conspicuousness
32. The overall feel of the group - composed of all the group's relationships
inadequate positive reinforcement
climate
rhetorical sensitivity
co-located
33. The result of an act of encoding
inadequate positive reinforcement
demographic profile
incremental plagiarism
message
34. An audience-centered approach to communication in which other perspectives are taken into account
multiple submissions
channel
rhetorical sensitivity
demographic profile
35. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
dispositional communication anxiety
cybervetting
social loafing
36. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
global plagiarism
demographics
audience analysis
reframing
37. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
action items
individualism
social loafing
global plagiarism
38. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
transformational leadership
social loafing
democratic leadership
39. Service provider used for sending digital communication; usually associated with emails
talkaholic
backchanneling cues
pseudonym
domain
40. What are the two levels/types of meaning every message transmits?
receive
hearing
content and relationship
least group size
41. The extent to which the message after transmission is similar to the message originally transmitted
ethics
relationship
fidelity
audience-centered presenter
42. Specialized and complicated terminology used by a particular discipline
jargon
Editorial columns (opinions pieces)
labeling
attitudes
43. The perspective that the ethical quality of an action should be determined by evaluating its consequences
encoding and decoding
reticence
content and relationship
consequentialism
44. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
small power distance
subjective listening
shyness
social loafing
45. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
small power distance
evaluate
cognitive therapy
qualities that define communication
46. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
channel
permanence of records
groupthink
confirming response
47. Being adaptive - creative - and experimental in your communication style
pseudonym
reticence
fields
flexible intercultural communication
48. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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49. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
evaluate
fields
visualization
two-pizza team
50. When employers use internet searches and social networking sites to find out information or screen potential hires
multiplexity
cybervetting
qualities that define communication
factors that can increase stage fright