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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
dialectic
reframing
culture
nominal group technique
2. The first stage of hearing is when you receive the message (or listen to it)
receive
encoding and decoding
incremental plagiarism
visualization
3. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
psychographic profile
labeling
virtue ethics
direct quoting
4. Standards for behavior that people don't alter even when the situation warrants
consensus
rigid rules
groupthink
Maslow's Hierarchy of Needs
5. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
pseudonym
dispositional communication anxiety
discriminate
laissez-faire leadership
6. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
asynchronous communication
transactional leadership
ethics
7. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
remember
audience-centered presenter
responding
nominal group technique
8. A leadership style in which the leader is hands-off and allows members to make decisions on their own
interpret
feedback
laissez-faire leadership
positive reinforcement
9. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
two-pizza team
message
domain
discriminate
10. The anxiety a person experiences when speaking in public
stage fright
audience adaptation
direct quoting
communication apprehension
11. 'Learning' through experience that you can't change a situation
confirming response
learned helplessness
disclosure
content and relationship
12. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
you cannot not communicate
relationship
incremental plagiarism
visualization
13. Those upon whom the ideas - feelings - information - e.g. the message - are presented
mindful communication
audience
low-context culture
small power distance
14. Process of communicating and interpreting communication—the official communication terms for these processes
source
relationship
psychographic profile
encoding and decoding
15. Communicators who are located in physical proximity (such as the same room)
co-located
ethical dilemma
relationship
confirming response
16. A culture in which meaning is expressed through explicit verbal messages
oral citations
low-context culture
hearing
learned helplessness
17. The medium through which a message passes on its way from source to receiver
ethics
beliefs
conspicuousness
channel
18. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
globalization
edited books
task leader
least group size
19. When a team meaner slacks off because he know the work will get done regardless of his effort
utilitarianism
social loafing
authoritarian leadership
audience-centered presenter
20. Submitting the same work for more than one class
multiple submissions
interpret
cognitive therapy
globalization
21. The overall feel of the group - composed of all the group's relationships
interpret
climate
cognitive therapy
conspicuousness
22. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
utilitarianism
incremental plagiarism
responding
qualities that define communication
23. The process of stating verbatim - in a presentation - information derived from an author other than oneself
synchronous
direct quoting
communication is irreversible
ethical dilemma
24. Considering the benefits or consequences of an action for oneself first - and for others second
self-interest
channel
dispositional communication anxiety
discriminate
25. This type of communication apprehension occurs only in particular - and typically stressful - contexts
domain
situational anxiety
large-power distance
flexible intercultural communication
26. A statement used in your presentation that demonstrates why the source you are referring to is credible
qualifier
rigid rules
feedback
asynchronous
27. To bring to mind or think of again; to keep in mind for attention or consideration
stage fright
asynchronous communication
social loafing
remember
28. A sense of 'stuckness' when trying to write
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29. The interplay between encoding and decoding messages
domain
communication
feedback
consensus
30. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
parenthetical citations
responsibility
transactional leadership
Editorial columns (opinions pieces)
31. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
backchanneling cues
asynchronous communication
subjective listening
individualism
32. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
ethical dilemma
labeling
audience analysis
factors that can increase stage fright
33. Recasting your interpretation of an event from a different perspective
negligence
self-interest
reframing
virtue ethics
34. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
reticence
kickoff meeting
communication apprehension
asynchronous
35. Having multiple types of connections with another person in your group
cybervetting
communication apprehension
collectivism
multiplexity
36. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
dispositional communication anxiety
ethics
deontology
high-context culture
37. The perspective that the ethical quality of an action should be determined by evaluating its consequences
high-context culture
cognitive therapy
large-power distance
consequentialism
38. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
punctuation
pseudonym
ethos
39. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
incremental plagiarism
least group size
demographics
pseudonym
40. Being consciously aware of - and paying attention to our communication behavior
feedback
reticence
mindful communication
qualifier
41. Audience members' likes and dislikes
qualities that define communication
ethical dilemma
dialectic
attitudes
42. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
utilitarianism
permanence of records
strong uncertainty avoidance
self-interest
43. The way in which people segment a sequence of words or behaviors
multiplexity
provinsialism
globalization
punctuation
44. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
values
intercultural communication
mindful communication
low cues
45. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
pseudonym
stage fright
consequentialism
you cannot not communicate
46. The result of an act of encoding
Editorial columns (opinions pieces)
low-context culture
message
labeling
47. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
cybervetting
two-pizza team
cognitive reconstructing
factors that can increase stage fright
48. The act of interpreting a situation and treating the interpretation as real
postmodern ethics
demographics
feedback
labeling
49. A type of therapy that helps alleviate people's fears through directed conversation
message
pseudonym
cognitive therapy
deontology
50. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
evaluate
factors that can increase stage fright
collectivism
visualization
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