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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






2. A type of therapy that helps alleviate people's fears through directed conversation






3. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






4. Motivating team members by connecting them to a greater ideal






5. Recasting your interpretation of an event from a different perspective






6. A statement used in your presentation that demonstrates why the source you are referring to is credible






7. What are the two levels/types of meaning every message transmits?






8. A culture in which meaning is expressed through explicit verbal messages






9. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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10. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






11. Taking another person's work in full and representing it as your one while making little or nor change to the material






12. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






13. The substantive aspect of a message






14. The first stage of hearing is when you receive the message (or listen to it)






15. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






16. The normal anxiety people experience when they find themselves in a stressful situation






17. Location - cultural differences - gender styles






18. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






19. What an audience members judge to be right or wrong






20. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






21. What audience members hold to be true or false






22. If in an argument with a friend you may say something you regret but can't take it back






23. The act of interpreting a situation and treating the interoperation as real






24. Cultures that view conflict as a threat and to be avoided






25. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






26. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






27. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






28. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






29. Cues to let the speaker know you're listening






30. A sense of 'stuckness' when trying to write

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31. A tension between two opposing but valuable preferences






32. This type of communication apprehension occurs only in particular - and typically stressful - contexts






33. Audience members' likes and dislikes






34. The recipient of a message






35. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






36. The organization style used for referencing citations in your actual presentation






37. In postmodern ethics - the obligation to respond to the actions of others






38. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






39. To say something in return: make an answer; to react in response






40. A method that allows a public speaker to integrate research into the body of their text






41. Therapeutic technique that helps alleviate people's fear through directed conversation






42. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






43. Originator of a message






44. Communication that is not occurring in real time






45. The receiver's act of attaching meaning to a message sent by a source






46. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






47. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






48. The capabilities of the technology used to communicate online






49. The interplay between encoding and decoding messages






50. This type of leader emphasizes accomplishing goals and managing time above all else