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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Originator of a message
patchwork plagiarism
values
source
psychographic profile
2. Documented tasks assigned to a member for completion by a particular time
responding
systematic desensitization
action items
factors that can increase stage fright
3. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
co-located
qualities that define communication
dispositional communication anxiety
audience-centered presenter
4. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
Maslow's Hierarchy of Needs
responding
patchwork plagiarism
plagiarism
5. The process of stating verbatim - in a presentation - information derived from an author other than oneself
direct quoting
logos
parenthetical citations
learned helplessness
6. Being adaptive - creative - and experimental in your communication style
flexible intercultural communication
ethics
qualities that define communication
decoding
7. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
disclose
large-power distance
beliefs
conflict of interest
8. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
climate
disclose
noise
9. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
content
audience
strong uncertainty avoidance
10. This type of leader emphasizes accomplishing goals and managing time above all else
laissez-faire leadership
task leader
decoding
individualism
11. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
audience adaptation
direct quoting
content
12. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
face
punctuation
weak uncertainty avoidance
individualism
13. Mediated communication that occurs with both participants attending message exchange in real-time
multiplexity
direct quoting
synchronous
logos
14. Stage of the five-step - active-listening model involves answering and giving feedback.
communication
responding
affordances
ethos
15. The extent to which the message after transmission is similar to the message originally transmitted
psychographic profile
multiple submissions
parenthetical citations
fidelity
16. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
parenthetical citations
content and relationship
backchanneling cues
you cannot not communicate
17. Any condition that affects the fidelity of the message being sent (internal or external)
flexible intercultural communication
utilitarianism
positive reinforcement
noise
18. What audience members hold to be true or false
fidelity
multiplexity
cognitive therapy
beliefs
19. What an audience members judge to be right or wrong
communication apprehension
stage fright
values
synchronous
20. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
postmodern ethics
decoding
consequentialism
multiplexity
21. A leadership style in which the leader makes decisions by herself
authoritarian leadership
small power distance
co-located
low cues
22. This type of communication apprehension occurs only in particular - and typically stressful - contexts
respond
low-context culture
situational anxiety
discriminate
23. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
demographics
social loafing
attitudes
24. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
groupthink
attitudes
conflict of interest
contextual barriers to listening
25. Cues to let the speaker know you're listening
backchanneling cues
positive reinforcement
situational anxiety
you cannot not communicate
26. The result of an act of encoding
social loafing
learned helplessness
message
audience analysis
27. Having multiple types of connections with another person in your group
multiplexity
beliefs
talkaholic
respond
28. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
low-context culture
attitudes
logos
29. Communication that is not occurring in real time
attitudes
asynchronous communication
visualization
audience adaptation
30. The process in which you are engaging when you share personal or intimate information with an online audience
consensus
edited books
disclosure
democratic leadership
31. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
jargon
disclosure
evaluate
consensus
32. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
asynchronous
virtue ethics
interpret
message
33. When employers use internet searches and social networking sites to find out information or screen potential hires
face
systematic desensitization
cybervetting
noise
34. The anxiety a person experiences when speaking in public
ethos
stage fright
domain
incremental plagiarism
35. The minimum number of people needed to achieve the desired results
least group size
hearing
responding
attitudes
36. To say something in return: make an answer; to react in response
contextual barriers to listening
respond
qualities that define communication
collectivism
37. Submitting the same work for more than one class
beliefs
co-located
responsibility
multiple submissions
38. What are the two levels/types of meaning every message transmits?
source
content and relationship
remember
self-interest
39. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
flexible intercultural communication
pseudonym
direct quoting
cognitive therapy
40. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
disclose
laissez-faire leadership
talkaholic
41. An audience-centered approach to communication in which other perspectives are taken into account
stage fright
demographics
audience-centered presenter
rhetorical sensitivity
42. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
synchronous
audience adaptation
parenthetical citations
social loafing
43. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
synergy
audience analysis
parenthetical citations
reticence
44. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
low-context culture
visualization
systematic desensitization
kickoff meeting
45. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
synchronous
parenthetical citations
nominal group technique
rhetorical sensitivity
46. The act of interpreting a situation and treating the interoperation as real
labeling
audience analysis
high-context culture
fidelity
47. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
paraphrasing
ethical dilemma
Maslow's Hierarchy of Needs
strong uncertainty avoidance
48. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
understand
ethical dilemma
ethics
49. In postmodern ethics - the obligation to respond to the actions of others
democratic leadership
talkaholic
mindful communication
responsibility
50. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
jargon
ethics
noise
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