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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The substantive aspect of a message






2. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






3. Cultures that view conflict as natural and potentially positive






4. A statement used in your presentation that demonstrates why the source you are referring to is credible






5. Stage of the five-step - active-listening model involves answering and giving feedback.






6. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






7. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






8. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






9. The affective aspect of a message






10. The process in which you are engaging when you share personal or intimate information with an online audience






11. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






12. Having multiple types of connections with another person in your group






13. Motivating team members using a system of rewards and punishments






14. The act of interpreting a situation and treating the interoperation as real






15. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






16. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






17. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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18. The extent to which the message after transmission is similar to the message originally transmitted






19. Revealing personal or intimate information to an online audience






20. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






21. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






22. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






23. A method that allows a public speaker to integrate research into the body of their text






24. Describes the physical process of sound waves bouncing off of an eardrum






25. The result of an act of encoding






26. The overall feel of the group - composed of all the group's relationships






27. A leadership style in which the leader makes decisions by herself






28. Location - cultural differences - gender styles






29. The tendency of a person to avoid social interaction






30. The Greek word meaning 'credibility'






31. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






32. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






33. A leadership style in which members participate in the decision-making process






34. A leadership style in which the leader is hands-off and allows members to make decisions on their own






35. From the Greek word for 'the word;' it is translated as logic






36. Originator of a message






37. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






38. The process of stating verbatim - in a presentation - information derived from an author other than oneself






39. The receiver's act of attaching meaning to a message sent by a source






40. The recipient of a message






41. Communicators who are located in physical proximity (such as the same room)






42. A tension between two opposing but valuable preferences






43. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






44. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






45. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






46. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






47. Therapeutic technique that helps alleviate people's fear through directed conversation






48. Falsely representing any material obtained from another source as your own work






49. A type of therapy that helps alleviate people's fears through directed conversation






50. Being adaptive - creative - and experimental in your communication style