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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The minimum number of people needed to achieve the desired results
intercultural communication
jargon
punctuation
least group size
2. The overall feel of the group - composed of all the group's relationships
social loafing
climate
conspicuousness
asynchronous communication
3. Considering the benefits or consequences of an action for oneself first - and for others second
self-interest
task leader
weak uncertainty avoidance
social loafing
4. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
reframing
punctuation
negligence
systematic desensitization
5. Therapeutic technique that helps alleviate people's fear through directed conversation
disclose
cognitive therapy
channel
logos
6. When employers use internet searches and social networking sites to find out information or screen potential hires
kickoff meeting
globalization
cybervetting
beliefs
7. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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8. The general predisposition to avoid situations that require communication
noise
co-located
fields
communication apprehension
9. Location - cultural differences - gender styles
contextual barriers to listening
affordances
synchronous
ethical dilemma
10. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
audience adaptation
positive reinforcement
strong uncertainty avoidance
audience
11. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
cognitive therapy
audience adaptation
audience analysis
12. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
inadequate positive reinforcement
transformational leadership
evaluate
encoding
13. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
virtue ethics
values
you cannot not communicate
14. The normal anxiety people experience when they find themselves in a stressful situation
Maslow's Hierarchy of Needs
situational anxiety
content
democratic leadership
15. 'Learning' through experience that you can't change a situation
groupthink
relationship
patchwork plagiarism
learned helplessness
16. The medium through which a message passes on its way from source to receiver
channel
communication apprehension
learned helplessness
patchwork plagiarism
17. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
social loafing
content
conflict of interest
respond
18. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
factors that can increase stage fright
utilitarianism
democratic leadership
Maslow's Hierarchy of Needs
19. Documented tasks assigned to a member for completion by a particular time
action items
situational anxiety
two-pizza team
audience
20. Mediated communication that occurs with both participants attending message exchange in real-time
visualization
synchronous
responding
cognitive therapy
21. Originator of a message
democratic leadership
asynchronous communication
source
pseudonym
22. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
authoritarian leadership
reticence
ethics
23. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
two-pizza team
social loafing
subjective listening
collectivism
24. What audience members hold to be true or false
beliefs
nominal group technique
decoding
subjective listening
25. Falsely representing any material obtained from another source as your own work
evaluate
plagiarism
situational anxiety
two-pizza team
26. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
social loafing
subjective listening
remember
27. Process of communicating and interpreting communication—the official communication terms for these processes
authoritarian leadership
social loafing
encoding and decoding
writer's block
28. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
parenthetical citations
interpret
positive reinforcement
asynchronous communication
29. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
laissez-faire leadership
talkaholic
visualization
virtue ethics
30. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
deontology
dispositional communication anxiety
shyness
high-context culture
31. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
consensus
postmodern ethics
source
incremental plagiarism
32. This type of communication apprehension occurs only in particular - and typically stressful - contexts
large-power distance
situational anxiety
fidelity
labeling
33. A learned system of meanings which help us make sense in our everyday surroundings
advantages of working in teams
stage fright
flexible intercultural communication
culture
34. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
labeling
social loafing
nominal group technique
disclosure
35. The tendency of a person to avoid social interaction
you cannot not communicate
incremental plagiarism
shyness
democratic leadership
36. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
cognitive reconstructing
evaluate
audience
Editorial columns (opinions pieces)
37. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
parenthetical citations
ethics
beliefs
globalization
38. Motivating team members using a system of rewards and punishments
understand
confirming response
large-power distance
transactional leadership
39. Specialized and complicated terminology used by a particular discipline
source
co-located
jargon
inadequate positive reinforcement
40. The affective aspect of a message
audience-centered presenter
dispositional communication anxiety
relationship
pseudonym
41. If in an argument with a friend you may say something you regret but can't take it back
visualization
demographic profile
communication is irreversible
globalization
42. Service provider used for sending digital communication; usually associated with emails
domain
evaluate
patchwork plagiarism
face
43. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
rhetorical sensitivity
intercultural communication
groupthink
individualism
44. A response that shows you care about the person and value what they have to say
encoding and decoding
audience
confirming response
large-power distance
45. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
oral citations
message
values
encoding and decoding
46. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
consequentialism
intercultural communication
demographic profile
cognitive therapy
47. Revealing personal or intimate information to an online audience
disclose
backchanneling cues
strong uncertainty avoidance
conspicuousness
48. A method that allows a public speaker to integrate research into the body of their text
parenthetical citations
hearing
weak uncertainty avoidance
groupthink
49. The Greek word meaning 'credibility'
domain
social loafing
ethos
reframing
50. Any condition that affects the fidelity of the message being sent (internal or external)
self-interest
ethical dilemma
noise
negligence