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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To say something in return: make an answer; to react in response
patchwork plagiarism
virtue ethics
multiplexity
respond
2. Communicators who are located in physical proximity (such as the same room)
interpret
co-located
small power distance
direct quoting
3. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
face
audience-centered presenter
ethos
encoding and decoding
4. Refers to audience members' general likes and dislikes in relation to particular subjects
postmodern ethics
attitudes
positive reinforcement
domain
5. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
positive reinforcement
advantages of working in teams
stage fright
social loafing
6. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
authoritarian leadership
rhetorical sensitivity
hearing
psychographic profile
7. Recasting your interpretation of an event from a different perspective
attitudes
conflict of interest
qualifier
reframing
8. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
demographics
individualism
intercultural communication
synergy
9. Motivating team members using a system of rewards and punishments
Editorial columns (opinions pieces)
transactional leadership
content
reticence
10. The source's act of transforming an idea into a message to transmit to a receiver
fields
audience adaptation
encoding
understand
11. If in an argument with a friend you may say something you regret but can't take it back
values
postmodern ethics
intercultural communication
communication is irreversible
12. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
democratic leadership
relationship
multiplexity
postmodern ethics
13. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
virtue ethics
content
channel
14. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
evaluate
backchanneling cues
respond
talkaholic
15. This type of leader emphasizes accomplishing goals and managing time above all else
social loafing
task leader
qualities that define communication
synchronous
16. The first stage of hearing is when you receive the message (or listen to it)
respond
inadequate positive reinforcement
transformational leadership
receive
17. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
fields
you cannot not communicate
flexible intercultural communication
low-context culture
18. A tension between two opposing but valuable preferences
multiplexity
multiple submissions
values
dialectic
19. The way in which people segment a sequence of words or behaviors
evaluate
deontology
jargon
punctuation
20. The normal anxiety people experience when they find themselves in a stressful situation
global plagiarism
message
low-context culture
situational anxiety
21. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
communication is irreversible
pseudonym
audience adaptation
nominal group technique
22. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
interpret
demographics
cognitive therapy
weak uncertainty avoidance
23. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
backchanneling cues
kickoff meeting
ethical dilemma
labeling
24. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
listen
visualization
democratic leadership
ethics
25. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
groupthink
provinsialism
values
jargon
26. The capabilities of the technology used to communicate online
punctuation
affordances
reticence
respond
27. When employers use internet searches and social networking sites to find out information or screen potential hires
disclose
least group size
cybervetting
attitudes
28. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
negligence
domain
stage fright
understand
29. Shyness or communication apprehension
reticence
communication
source
relationship
30. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
incremental plagiarism
low cues
transformational leadership
audience
31. Cultures that view conflict as a threat and to be avoided
strong uncertainty avoidance
respond
listen
demographics
32. Therapeutic technique that helps alleviate people's fear through directed conversation
receiver
deontology
cognitive therapy
groupthink
33. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
two-pizza team
authoritarian leadership
plagiarism
consensus
34. The interplay between encoding and decoding messages
small power distance
logos
ethical dilemma
feedback
35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
pseudonym
audience-centered presenter
demographic profile
social loafing
36. From the Greek word for 'the word;' it is translated as logic
systematic desensitization
logos
communication is irreversible
situational anxiety
37. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
qualities that define communication
negligence
subjective listening
visualization
38. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
Maslow's Hierarchy of Needs
face
rigid rules
ethical dilemma
39. To bring to mind or think of again; to keep in mind for attention or consideration
direct quoting
remember
punctuation
conflict of interest
40. The act of interpreting a situation and treating the interpretation as real
labeling
remember
culture
globalization
41. In postmodern ethics - the obligation to respond to the actions of others
laissez-faire leadership
systematic desensitization
responsibility
disclose
42. The result of an act of encoding
interpret
low-context culture
communication is irreversible
message
43. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
values
Editorial columns (opinions pieces)
you cannot not communicate
groupthink
44. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
conflict of interest
task leader
cognitive therapy
45. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
cybervetting
flexible intercultural communication
direct quoting
globalization
46. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
Editorial columns (opinions pieces)
nominal group technique
psychographic profile
multiplexity
47. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
content and relationship
global plagiarism
paraphrasing
inadequate positive reinforcement
48. Communication that is not occurring in real-time
values
asynchronous
remember
labeling
49. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
direct quoting
communication apprehension
hearing
50. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
evaluate
oral citations
backchanneling cues
permanence of records