Test your basic knowledge |

Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Therapeutic technique that helps alleviate people's fear through directed conversation






2. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






3. The capabilities of the technology used to communicate online






4. Any condition that affects the fidelity of the message being sent (internal or external)






5. Service provider used for sending digital communication; usually associated with emails






6. The overall feel of the group - composed of all the group's relationships






7. The way in which people segment a sequence of words or behaviors






8. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






9. Motivating team members using a system of rewards and punishments






10. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






11. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






12. The minimum number of people needed to achieve the desired results






13. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






14. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






15. A method that allows a public speaker to integrate research into the body of their text






16. To bring to mind or think of again; to keep in mind for attention or consideration






17. 'Learning' through experience that you can't change a situation






18. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






19. When a team meaner slacks off because he know the work will get done regardless of his effort






20. The interplay between encoding and decoding messages






21. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






22. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






23. The recipient of a message






24. The process of stating verbatim - in a presentation - information derived from an author other than oneself






25. The normal anxiety people experience when they find themselves in a stressful situation






26. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






27. Process of communicating and interpreting communication—the official communication terms for these processes






28. Describes the physical process of sound waves bouncing off of an eardrum






29. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






30. The organization style used for referencing citations in your actual presentation






31. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






32. Submitting the same work for more than one class






33. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






34. This type of communication apprehension occurs only in particular - and typically stressful - contexts






35. Communication is a process - the stimulation of meaning - and both verbal and nonverbal






36. A type of therapy that helps alleviate people's fears through directed conversation






37. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






38. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






39. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






40. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






41. Considering the benefits or consequences of an action for oneself first - and for others second






42. What an audience members judge to be right or wrong






43. Communication that is not occurring in real time






44. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






45. Motivating team members by connecting them to a greater ideal






46. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






47. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






48. The tendency of a person to avoid social interaction






49. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






50. Audience members' likes and dislikes