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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A learned system of meanings which help us make sense in our everyday surroundings






2. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






3. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






4. What an audience members judge to be right or wrong






5. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






6. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






7. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






8. Specialized and complicated terminology used by a particular discipline






9. Considering the benefits or consequences of an action for oneself first - and for others second






10. The normal anxiety people experience when they find themselves in a stressful situation






11. The extent to which the message after transmission is similar to the message originally transmitted






12. Stage of the five-step - active-listening model involves answering and giving feedback.






13. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






14. The affective aspect of a message






15. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






16. The recipient of a message






17. The receiver's act of attaching meaning to a message sent by a source






18. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






19. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






20. Originator of a message






21. The interplay between encoding and decoding messages






22. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






23. The anxiety a person experiences when speaking in public






24. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






25. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






26. The capabilities of the technology used to communicate online






27. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






28. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






29. Refers to audience members' general likes and dislikes in relation to particular subjects






30. Communicators who are located in physical proximity (such as the same room)






31. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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32. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






33. Motivating team members by connecting them to a greater ideal






34. If in an argument with a friend you may say something you regret but can't take it back






35. Audience members' likes and dislikes






36. What are the two levels/types of meaning every message transmits?






37. A culture in which meaning is expressed through explicit verbal messages






38. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






39. A leadership style in which members participate in the decision-making process






40. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






41. Shyness or communication apprehension






42. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






43. A method that allows a public speaker to integrate research into the body of their text






44. A statement used in your presentation that demonstrates why the source you are referring to is credible






45. Taking another person's work in full and representing it as your one while making little or nor change to the material






46. A response that shows you care about the person and value what they have to say






47. Falsely representing any material obtained from another source as your own work






48. Two or more people working together to produce a result they could not have produced on their own






49. Cultures that view conflict as natural and potentially positive






50. The first stage of hearing is when you receive the message (or listen to it)