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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
demographic profile
backchanneling cues
qualifier
negligence
2. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
understand
social loafing
virtue ethics
action items
3. Mediated communication that occurs with both participants attending message exchange in real-time
receive
synchronous
authoritarian leadership
low-context culture
4. A leadership style in which the leader makes decisions by herself
authoritarian leadership
decoding
two-pizza team
globalization
5. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
postmodern ethics
individualism
content and relationship
subjective listening
6. What are the two levels/types of meaning every message transmits?
reframing
content and relationship
feedback
groupthink
7. Shyness or communication apprehension
least group size
strong uncertainty avoidance
communication
reticence
8. Cues to let the speaker know you're listening
systematic desensitization
multiplexity
backchanneling cues
high-context culture
9. What audience members hold to be true or false
punctuation
ethos
communication is irreversible
beliefs
10. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
cognitive reconstructing
synergy
asynchronous communication
11. The act of interpreting a situation and treating the interpretation as real
message
shyness
labeling
attitudes
12. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
talkaholic
virtue ethics
confirming response
receive
13. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
hearing
Editorial columns (opinions pieces)
remember
14. The general predisposition to avoid situations that require communication
oral citations
democratic leadership
audience
communication apprehension
15. The process in which you are engaging when you share personal or intimate information with an online audience
laissez-faire leadership
remember
labeling
disclosure
16. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
asynchronous
responsibility
social loafing
deontology
17. Communication that is not occurring in real time
logos
asynchronous communication
beliefs
responsibility
18. Location - cultural differences - gender styles
labeling
consequentialism
contextual barriers to listening
message
19. Documented tasks assigned to a member for completion by a particular time
action items
evaluate
content
negligence
20. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
cognitive therapy
evaluate
ethical dilemma
fidelity
21. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
qualities that define communication
demographic profile
advantages of working in teams
negligence
22. When employers use internet searches and social networking sites to find out information or screen potential hires
patchwork plagiarism
content and relationship
cybervetting
subjective listening
23. Those upon whom the ideas - feelings - information - e.g. the message - are presented
systematic desensitization
talkaholic
qualities that define communication
audience
24. A method that allows a public speaker to integrate research into the body of their text
parenthetical citations
action items
collectivism
ethical dilemma
25. A response that shows you care about the person and value what they have to say
remember
co-located
confirming response
culture
26. Coming to group conclusion without critical thinking or evaluation of alternatives
globalization
groupthink
listen
communication apprehension
27. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
cognitive therapy
fidelity
attitudes
28. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
beliefs
cognitive therapy
consensus
labeling
29. The substantive aspect of a message
content
utilitarianism
synergy
domain
30. Taking another person's work in full and representing it as your one while making little or nor change to the material
affordances
receiver
least group size
global plagiarism
31. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
receive
intercultural communication
provinsialism
permanence of records
32. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
least group size
high-context culture
discriminate
utilitarianism
33. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
kickoff meeting
backchanneling cues
message
advantages of working in teams
34. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
affordances
patchwork plagiarism
communication
groupthink
35. Refers to audience members' general likes and dislikes in relation to particular subjects
contextual barriers to listening
audience adaptation
labeling
attitudes
36. A tension between two opposing but valuable preferences
permanence of records
multiple submissions
communication
dialectic
37. The interplay between encoding and decoding messages
negligence
contextual barriers to listening
responding
feedback
38. The source's act of transforming an idea into a message to transmit to a receiver
encoding
synergy
respond
communication
39. In postmodern ethics - the obligation to respond to the actions of others
responding
jargon
responsibility
psychographic profile
40. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
beliefs
dialectic
pseudonym
41. To bring to mind or think of again; to keep in mind for attention or consideration
evaluate
channel
remember
values
42. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
individualism
dialectic
audience analysis
dispositional communication anxiety
43. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
message
values
kickoff meeting
climate
44. Standards for behavior that people don't alter even when the situation warrants
pseudonym
interpret
rigid rules
oral citations
45. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
backchanneling cues
social loafing
factors that can increase stage fright
encoding and decoding
46. The perspective that the ethical quality of an action should be determined by evaluating its consequences
action items
incremental plagiarism
consequentialism
relationship
47. Communicators who are located in physical proximity (such as the same room)
reticence
writer's block
low-context culture
co-located
48. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
deontology
feedback
audience analysis
responding
49. Motivating team members using a system of rewards and punishments
receive
transactional leadership
rhetorical sensitivity
least group size
50. 'Learning' through experience that you can't change a situation
jargon
synergy
learned helplessness
communication apprehension