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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
multiplexity
disclose
channel
2. Considering the benefits or consequences of an action for oneself first - and for others second
communication is irreversible
self-interest
face
paraphrasing
3. Standards for behavior that people don't alter even when the situation warrants
factors that can increase stage fright
Editorial columns (opinions pieces)
receiver
rigid rules
4. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
synchronous
responsibility
fidelity
psychographic profile
5. In postmodern ethics - the obligation to respond to the actions of others
understand
kickoff meeting
responsibility
feedback
6. Therapeutic technique that helps alleviate people's fear through directed conversation
cognitive therapy
Maslow's Hierarchy of Needs
utilitarianism
writer's block
7. The act of interpreting a situation and treating the interoperation as real
you cannot not communicate
labeling
ethical dilemma
transformational leadership
8. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
beliefs
provinsialism
psychographic profile
intercultural communication
9. Those upon whom the ideas - feelings - information - e.g. the message - are presented
dialectic
audience
negligence
audience-centered presenter
10. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
content and relationship
incremental plagiarism
responsibility
11. Cultures that view conflict as natural and potentially positive
source
weak uncertainty avoidance
advantages of working in teams
individualism
12. Describes the physical process of sound waves bouncing off of an eardrum
synergy
message
hearing
relationship
13. Our public selves that make up who we want to be seen as
disclose
responsibility
parenthetical citations
face
14. Communication that is not occurring in real time
groupthink
asynchronous communication
individualism
edited books
15. Cues to let the speaker know you're listening
intercultural communication
weak uncertainty avoidance
plagiarism
backchanneling cues
16. Motivating team members by connecting them to a greater ideal
transformational leadership
beliefs
situational anxiety
labeling
17. 'Learning' through experience that you can't change a situation
reticence
communication
mindful communication
learned helplessness
18. If in an argument with a friend you may say something you regret but can't take it back
punctuation
communication is irreversible
labeling
least group size
19. Mediated communication that occurs with both participants attending message exchange in real-time
backchanneling cues
culture
groupthink
synchronous
20. The receiver's act of attaching meaning to a message sent by a source
values
audience adaptation
jargon
decoding
21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
message
provinsialism
individualism
postmodern ethics
22. Falsely representing any material obtained from another source as your own work
synergy
audience adaptation
plagiarism
visualization
23. Cultures that view conflict as a threat and to be avoided
strong uncertainty avoidance
systematic desensitization
large-power distance
feedback
24. A tension between two opposing but valuable preferences
dialectic
provinsialism
high-context culture
evaluate
25. What audience members hold to be true or false
communication is irreversible
shyness
inadequate positive reinforcement
beliefs
26. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
postmodern ethics
groupthink
cognitive reconstructing
patchwork plagiarism
27. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
asynchronous communication
communication
utilitarianism
demographics
28. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
asynchronous
intercultural communication
audience-centered presenter
29. Communication that is not occurring in real-time
nominal group technique
asynchronous
dispositional communication anxiety
low cues
30. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
reticence
fidelity
low-context culture
audience adaptation
31. The medium through which a message passes on its way from source to receiver
encoding
channel
communication
individualism
32. A learned system of meanings which help us make sense in our everyday surroundings
permanence of records
culture
action items
individualism
33. Refers to audience members' general likes and dislikes in relation to particular subjects
confirming response
attitudes
understand
conflict of interest
34. Taking another person's work in full and representing it as your one while making little or nor change to the material
qualifier
global plagiarism
message
content
35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
audience-centered presenter
task leader
backchanneling cues
social loafing
36. The act of interpreting a situation and treating the interpretation as real
postmodern ethics
evaluate
labeling
channel
37. The anxiety a person experiences when speaking in public
individualism
audience adaptation
stage fright
transformational leadership
38. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
conspicuousness
cognitive reconstructing
collectivism
negligence
39. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
globalization
social loafing
labeling
subjective listening
40. The Greek word meaning 'credibility'
talkaholic
ethos
patchwork plagiarism
Editorial columns (opinions pieces)
41. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
content
confirming response
factors that can increase stage fright
small power distance
42. The process in which you are engaging when you share personal or intimate information with an online audience
responsibility
logos
groupthink
disclosure
43. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
demographics
social loafing
ethics
individualism
44. Recasting your interpretation of an event from a different perspective
reframing
encoding
factors that can increase stage fright
direct quoting
45. From the Greek word for 'the word;' it is translated as logic
transactional leadership
virtue ethics
paraphrasing
logos
46. The overall feel of the group - composed of all the group's relationships
two-pizza team
labeling
climate
dialectic
47. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
audience
permanence of records
cognitive therapy
negligence
48. Having multiple types of connections with another person in your group
dialectic
multiplexity
oral citations
groupthink
49. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
understand
collectivism
negligence
asynchronous communication
50. The minimum number of people needed to achieve the desired results
consequentialism
feedback
least group size
ethos
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