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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'Learning' through experience that you can't change a situation
cybervetting
learned helplessness
plagiarism
direct quoting
2. Being consciously aware of - and paying attention to our communication behavior
listen
mindful communication
jargon
kickoff meeting
3. A method that allows a public speaker to integrate research into the body of their text
content
synchronous
parenthetical citations
audience analysis
4. The Greek word meaning 'credibility'
source
logos
cognitive therapy
ethos
5. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
disclosure
situational anxiety
cybervetting
6. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
globalization
cognitive therapy
interpret
7. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
values
content
audience
8. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
you cannot not communicate
plagiarism
large-power distance
social loafing
9. The capabilities of the technology used to communicate online
affordances
respond
low cues
patchwork plagiarism
10. The minimum number of people needed to achieve the desired results
punctuation
least group size
climate
face
11. What an audience members judge to be right or wrong
values
qualities that define communication
action items
learned helplessness
12. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
intercultural communication
visualization
postmodern ethics
audience-centered presenter
13. The anxiety a person experiences when speaking in public
ethos
stage fright
punctuation
consensus
14. The affective aspect of a message
systematic desensitization
relationship
demographics
inadequate positive reinforcement
15. Taking another person's work in full and representing it as your one while making little or nor change to the material
global plagiarism
responsibility
inadequate positive reinforcement
face
16. A response that shows you care about the person and value what they have to say
audience
factors that can increase stage fright
globalization
confirming response
17. The source's act of transforming an idea into a message to transmit to a receiver
climate
plagiarism
encoding
backchanneling cues
18. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
Maslow's Hierarchy of Needs
subjective listening
you cannot not communicate
kickoff meeting
19. A type of therapy that helps alleviate people's fears through directed conversation
ethical dilemma
feedback
cognitive therapy
paraphrasing
20. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
nominal group technique
stage fright
mindful communication
action items
21. Audience members' likes and dislikes
listen
cybervetting
attitudes
self-interest
22. An audience-centered approach to communication in which other perspectives are taken into account
multiple submissions
low cues
rhetorical sensitivity
demographics
23. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
relationship
social loafing
understand
shyness
24. The act of interpreting a situation and treating the interpretation as real
cognitive reconstructing
labeling
responding
utilitarianism
25. The first stage of hearing is when you receive the message (or listen to it)
self-interest
visualization
receive
communication apprehension
26. A sense of 'stuckness' when trying to write
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27. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
subjective listening
demographics
patchwork plagiarism
relationship
28. The interplay between encoding and decoding messages
feedback
backchanneling cues
audience-centered presenter
advantages of working in teams
29. The result of an act of encoding
message
oral citations
multiple submissions
situational anxiety
30. Any condition that affects the fidelity of the message being sent (internal or external)
noise
receive
reframing
punctuation
31. Considering the benefits or consequences of an action for oneself first - and for others second
virtue ethics
self-interest
understand
ethical dilemma
32. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
message
fidelity
direct quoting
33. Standards for behavior that people don't alter even when the situation warrants
action items
audience adaptation
rigid rules
synchronous
34. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
understand
shyness
demographics
subjective listening
35. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
individualism
talkaholic
positive reinforcement
you cannot not communicate
36. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
cybervetting
globalization
parenthetical citations
contextual barriers to listening
37. A tension between two opposing but valuable preferences
dialectic
small power distance
jargon
dispositional communication anxiety
38. The act of interpreting a situation and treating the interoperation as real
message
labeling
backchanneling cues
beliefs
39. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
social loafing
pseudonym
talkaholic
patchwork plagiarism
40. A leadership style in which members participate in the decision-making process
receive
weak uncertainty avoidance
receiver
democratic leadership
41. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
face
positive reinforcement
inadequate positive reinforcement
factors that can increase stage fright
42. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
groupthink
interpret
situational anxiety
43. Submitting the same work for more than one class
rhetorical sensitivity
large-power distance
multiple submissions
decoding
44. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
domain
self-interest
demographics
dispositional communication anxiety
45. Being adaptive - creative - and experimental in your communication style
individualism
flexible intercultural communication
patchwork plagiarism
culture
46. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
conspicuousness
you cannot not communicate
two-pizza team
affordances
47. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
deontology
postmodern ethics
paraphrasing
systematic desensitization
48. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
communication
Editorial columns (opinions pieces)
noise
values
49. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
laissez-faire leadership
audience-centered presenter
high-context culture
synchronous
50. Communicators who are located in physical proximity (such as the same room)
labeling
co-located
postmodern ethics
parenthetical citations
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