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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
multiplexity
subjective listening
message
rigid rules
2. Specialized and complicated terminology used by a particular discipline
jargon
laissez-faire leadership
audience-centered presenter
virtue ethics
3. Therapeutic technique that helps alleviate people's fear through directed conversation
psychographic profile
transformational leadership
cognitive therapy
patchwork plagiarism
4. Refers to audience members' general likes and dislikes in relation to particular subjects
systematic desensitization
synchronous
synergy
attitudes
5. Communication that is not occurring in real-time
conspicuousness
attitudes
cybervetting
asynchronous
6. If in an argument with a friend you may say something you regret but can't take it back
responding
high-context culture
affordances
communication is irreversible
7. The process in which you are engaging when you share personal or intimate information with an online audience
provinsialism
oral citations
disclosure
dialectic
8. The organization style used for referencing citations in your actual presentation
individualism
climate
oral citations
reticence
9. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
oral citations
conflict of interest
cybervetting
direct quoting
10. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
task leader
demographic profile
dispositional communication anxiety
ethics
11. A method that allows a public speaker to integrate research into the body of their text
parenthetical citations
labeling
asynchronous
audience-centered presenter
12. Motivating team members using a system of rewards and punishments
transactional leadership
contextual barriers to listening
fidelity
groupthink
13. Taking another person's work in full and representing it as your one while making little or nor change to the material
global plagiarism
punctuation
learned helplessness
noise
14. When a team meaner slacks off because he know the work will get done regardless of his effort
dispositional communication anxiety
rhetorical sensitivity
social loafing
relationship
15. A tension between two opposing but valuable preferences
audience-centered presenter
pseudonym
subjective listening
dialectic
16. Cultures that view conflict as a threat and to be avoided
democratic leadership
audience-centered presenter
strong uncertainty avoidance
cognitive reconstructing
17. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
punctuation
advantages of working in teams
face
understand
18. Motivating team members by connecting them to a greater ideal
evaluate
audience analysis
groupthink
transformational leadership
19. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
co-located
self-interest
audience-centered presenter
intercultural communication
20. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
audience-centered presenter
qualities that define communication
weak uncertainty avoidance
21. A learned system of meanings which help us make sense in our everyday surroundings
asynchronous
situational anxiety
dispositional communication anxiety
culture
22. The receiver's act of attaching meaning to a message sent by a source
logos
decoding
situational anxiety
positive reinforcement
23. The act of interpreting a situation and treating the interpretation as real
direct quoting
affordances
content
labeling
24. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
reticence
audience-centered presenter
negligence
responding
25. A statement used in your presentation that demonstrates why the source you are referring to is credible
decoding
qualifier
audience adaptation
utilitarianism
26. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
transformational leadership
dispositional communication anxiety
inadequate positive reinforcement
social loafing
27. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
audience analysis
cognitive reconstructing
fields
visualization
28. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
authoritarian leadership
social loafing
global plagiarism
backchanneling cues
29. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
beliefs
ethos
utilitarianism
situational anxiety
30. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
reframing
cognitive therapy
virtue ethics
communication is irreversible
31. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
postmodern ethics
ethics
provinsialism
32. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
jargon
content
two-pizza team
high-context culture
33. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
mindful communication
kickoff meeting
cybervetting
punctuation
34. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
individualism
ethical dilemma
cognitive therapy
groupthink
35. A response that shows you care about the person and value what they have to say
attitudes
confirming response
systematic desensitization
multiple submissions
36. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
systematic desensitization
democratic leadership
face
37. The tendency of a person to avoid social interaction
jargon
shyness
weak uncertainty avoidance
social loafing
38. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
message
responding
virtue ethics
39. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
responsibility
pseudonym
decoding
channel
40. The source's act of transforming an idea into a message to transmit to a receiver
communication apprehension
encoding
rigid rules
intercultural communication
41. Being adaptive - creative - and experimental in your communication style
qualities that define communication
multiple submissions
asynchronous
flexible intercultural communication
42. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
postmodern ethics
oral citations
laissez-faire leadership
co-located
43. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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44. To bring to mind or think of again; to keep in mind for attention or consideration
least group size
backchanneling cues
remember
contextual barriers to listening
45. The way in which people segment a sequence of words or behaviors
jargon
oral citations
pseudonym
punctuation
46. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
attitudes
laissez-faire leadership
transformational leadership
edited books
47. A sense of 'stuckness' when trying to write
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48. The anxiety a person experiences when speaking in public
stage fright
affordances
patchwork plagiarism
flexible intercultural communication
49. The process of stating verbatim - in a presentation - information derived from an author other than oneself
strong uncertainty avoidance
dialectic
negligence
direct quoting
50. What an audience members judge to be right or wrong
backchanneling cues
high-context culture
listen
values
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