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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






2. Submitting the same work for more than one class






3. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






4. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






5. The process in which you are engaging when you share personal or intimate information with an online audience






6. A type of therapy that helps alleviate people's fears through directed conversation






7. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






8. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






9. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






10. The result of an act of encoding






11. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






12. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






13. The recipient of a message






14. Recasting your interpretation of an event from a different perspective






15. The act of interpreting a situation and treating the interpretation as real






16. This type of communication apprehension occurs only in particular - and typically stressful - contexts






17. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






18. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






19. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






20. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






21. The organization style used for referencing citations in your actual presentation






22. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






23. The process of stating verbatim - in a presentation - information derived from an author other than oneself






24. The tendency of a person to avoid social interaction






25. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






26. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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27. The first stage of hearing is when you receive the message (or listen to it)






28. Cultures that view conflict as a threat and to be avoided






29. A tension between two opposing but valuable preferences






30. Process of communicating and interpreting communication—the official communication terms for these processes






31. The medium through which a message passes on its way from source to receiver






32. Shyness or communication apprehension






33. Those upon whom the ideas - feelings - information - e.g. the message - are presented






34. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






35. The Greek word meaning 'credibility'






36. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






37. An audience-centered approach to communication in which other perspectives are taken into account






38. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






39. A statement used in your presentation that demonstrates why the source you are referring to is credible






40. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






41. The extent to which the message after transmission is similar to the message originally transmitted






42. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






43. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






44. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






45. Cultures that view conflict as natural and potentially positive






46. A sense of 'stuckness' when trying to write

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47. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






48. Feeling that you are an unwelcome focus of attention






49. The interplay between encoding and decoding messages






50. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions