Test your basic knowledge |

Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cues to let the speaker know you're listening






2. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






3. A leadership style in which the leader makes decisions by herself






4. The process of stating verbatim - in a presentation - information derived from an author other than oneself






5. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






6. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






7. Mediated communication that occurs with both participants attending message exchange in real-time






8. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






9. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






10. Communication that is not occurring in real-time






11. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






12. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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13. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






14. The extent to which the message after transmission is similar to the message originally transmitted






15. Communication that is not occurring in real time






16. What audience members hold to be true or false






17. Revealing personal or intimate information to an online audience






18. Process of communicating and interpreting communication—the official communication terms for these processes






19. A culture in which meaning is expressed through explicit verbal messages






20. Considering the benefits or consequences of an action for oneself first - and for others second






21. When a team meaner slacks off because he know the work will get done regardless of his effort






22. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






23. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






24. A tension between two opposing but valuable preferences






25. Motivating team members by connecting them to a greater ideal






26. The anxiety a person experiences when speaking in public






27. The way in which people segment a sequence of words or behaviors






28. The recipient of a message






29. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






30. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






31. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






32. The perspective that the ethical quality of an action should be determined by evaluating its consequences






33. The tendency of a person to avoid social interaction






34. The medium through which a message passes on its way from source to receiver






35. The first stage of hearing is when you receive the message (or listen to it)






36. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






37. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






38. Coming to group conclusion without critical thinking or evaluation of alternatives






39. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






40. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






41. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






42. Describes the physical process of sound waves bouncing off of an eardrum






43. To say something in return: make an answer; to react in response






44. Taking another person's work in full and representing it as your one while making little or nor change to the material






45. Refers to audience members' general likes and dislikes in relation to particular subjects






46. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






47. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






48. The act of interpreting a situation and treating the interpretation as real






49. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






50. Cultures that view conflict as a threat and to be avoided