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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






2. Considering the benefits or consequences of an action for oneself first - and for others second






3. Standards for behavior that people don't alter even when the situation warrants






4. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






5. In postmodern ethics - the obligation to respond to the actions of others






6. Therapeutic technique that helps alleviate people's fear through directed conversation






7. The act of interpreting a situation and treating the interoperation as real






8. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






9. Those upon whom the ideas - feelings - information - e.g. the message - are presented






10. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






11. Cultures that view conflict as natural and potentially positive






12. Describes the physical process of sound waves bouncing off of an eardrum






13. Our public selves that make up who we want to be seen as






14. Communication that is not occurring in real time






15. Cues to let the speaker know you're listening






16. Motivating team members by connecting them to a greater ideal






17. 'Learning' through experience that you can't change a situation






18. If in an argument with a friend you may say something you regret but can't take it back






19. Mediated communication that occurs with both participants attending message exchange in real-time






20. The receiver's act of attaching meaning to a message sent by a source






21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






22. Falsely representing any material obtained from another source as your own work






23. Cultures that view conflict as a threat and to be avoided






24. A tension between two opposing but valuable preferences






25. What audience members hold to be true or false






26. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






27. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






28. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






29. Communication that is not occurring in real-time






30. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






31. The medium through which a message passes on its way from source to receiver






32. A learned system of meanings which help us make sense in our everyday surroundings






33. Refers to audience members' general likes and dislikes in relation to particular subjects






34. Taking another person's work in full and representing it as your one while making little or nor change to the material






35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






36. The act of interpreting a situation and treating the interpretation as real






37. The anxiety a person experiences when speaking in public






38. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






39. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






40. The Greek word meaning 'credibility'






41. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






42. The process in which you are engaging when you share personal or intimate information with an online audience






43. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






44. Recasting your interpretation of an event from a different perspective






45. From the Greek word for 'the word;' it is translated as logic






46. The overall feel of the group - composed of all the group's relationships






47. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






48. Having multiple types of connections with another person in your group






49. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






50. The minimum number of people needed to achieve the desired results







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