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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This type of communication apprehension occurs only in particular - and typically stressful - contexts
situational anxiety
disclosure
culture
confirming response
2. A response that shows you care about the person and value what they have to say
confirming response
least group size
qualities that define communication
visualization
3. Communication that is not occurring in real-time
asynchronous
large-power distance
learned helplessness
flexible intercultural communication
4. The first stage of hearing is when you receive the message (or listen to it)
receive
discriminate
nominal group technique
face
5. A learned system of meanings which help us make sense in our everyday surroundings
culture
utilitarianism
positive reinforcement
strong uncertainty avoidance
6. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
labeling
interpret
channel
7. Shyness or communication apprehension
reframing
decoding
understand
reticence
8. Falsely representing any material obtained from another source as your own work
content and relationship
direct quoting
jargon
plagiarism
9. Location - cultural differences - gender styles
jargon
labeling
positive reinforcement
contextual barriers to listening
10. Submitting the same work for more than one class
synergy
multiple submissions
intercultural communication
values
11. A tension between two opposing but valuable preferences
decoding
dialectic
writer's block
responding
12. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
reticence
fidelity
nominal group technique
pseudonym
13. The interplay between encoding and decoding messages
flexible intercultural communication
subjective listening
feedback
talkaholic
14. The affective aspect of a message
audience analysis
understand
relationship
stage fright
15. The way in which people segment a sequence of words or behaviors
punctuation
responding
action items
source
16. Motivating team members by connecting them to a greater ideal
psychographic profile
values
transformational leadership
disclose
17. Those upon whom the ideas - feelings - information - e.g. the message - are presented
two-pizza team
audience
situational anxiety
virtue ethics
18. The normal anxiety people experience when they find themselves in a stressful situation
rigid rules
qualifier
situational anxiety
cognitive therapy
19. Statistical data about an audience
demographics
attitudes
dispositional communication anxiety
globalization
20. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
factors that can increase stage fright
Editorial columns (opinions pieces)
talkaholic
intercultural communication
21. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
situational anxiety
cognitive therapy
negligence
communication
22. Communication that is not occurring in real time
asynchronous communication
ethics
flexible intercultural communication
plagiarism
23. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
Editorial columns (opinions pieces)
asynchronous communication
paraphrasing
communication
24. To bring to mind or think of again; to keep in mind for attention or consideration
talkaholic
content and relationship
learned helplessness
remember
25. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
collectivism
large-power distance
ethical dilemma
you cannot not communicate
26. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
contextual barriers to listening
logos
collectivism
edited books
27. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
groupthink
communication
systematic desensitization
subjective listening
28. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
paraphrasing
cybervetting
global plagiarism
29. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
communication is irreversible
low cues
kickoff meeting
co-located
30. The general predisposition to avoid situations that require communication
advantages of working in teams
ethics
subjective listening
communication apprehension
31. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
negligence
cognitive therapy
domain
32. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
cognitive therapy
direct quoting
face
small power distance
33. Being consciously aware of - and paying attention to our communication behavior
disclosure
mindful communication
confirming response
Editorial columns (opinions pieces)
34. The organization style used for referencing citations in your actual presentation
oral citations
democratic leadership
laissez-faire leadership
postmodern ethics
35. Standards for behavior that people don't alter even when the situation warrants
receiver
visualization
decoding
rigid rules
36. Audience members' likes and dislikes
you cannot not communicate
content and relationship
attitudes
punctuation
37. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
social loafing
two-pizza team
low-context culture
groupthink
38. The minimum number of people needed to achieve the desired results
low-context culture
least group size
weak uncertainty avoidance
laissez-faire leadership
39. 'Learning' through experience that you can't change a situation
learned helplessness
climate
responsibility
task leader
40. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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41. Process of communicating and interpreting communication—the official communication terms for these processes
encoding and decoding
audience adaptation
disclosure
parenthetical citations
42. The recipient of a message
low cues
relationship
receiver
social loafing
43. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
confirming response
communication apprehension
task leader
discriminate
44. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
Editorial columns (opinions pieces)
permanence of records
disclose
45. Revealing personal or intimate information to an online audience
listen
democratic leadership
social loafing
disclose
46. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
jargon
culture
rigid rules
47. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
small power distance
global plagiarism
logos
48. Communicators who are located in physical proximity (such as the same room)
factors that can increase stage fright
parenthetical citations
evaluate
co-located
49. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
logos
groupthink
strong uncertainty avoidance
50. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
attitudes
logos
asynchronous
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