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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shyness or communication apprehension
global plagiarism
labeling
cognitive therapy
reticence
2. Being adaptive - creative - and experimental in your communication style
flexible intercultural communication
mindful communication
inadequate positive reinforcement
ethics
3. The act of interpreting a situation and treating the interoperation as real
communication apprehension
attitudes
punctuation
labeling
4. The result of an act of encoding
flexible intercultural communication
message
factors that can increase stage fright
low cues
5. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
audience-centered presenter
social loafing
synchronous
disclosure
6. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
paraphrasing
audience adaptation
small power distance
reticence
7. In postmodern ethics - the obligation to respond to the actions of others
listen
responsibility
rhetorical sensitivity
collectivism
8. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
transformational leadership
utilitarianism
audience adaptation
task leader
9. Any condition that affects the fidelity of the message being sent (internal or external)
noise
synergy
fields
ethics
10. Having multiple types of connections with another person in your group
multiplexity
cognitive therapy
communication
postmodern ethics
11. Location - cultural differences - gender styles
two-pizza team
contextual barriers to listening
message
systematic desensitization
12. To pay attention to sound. To hear something with thoughtful attention: give consideration
face
cybervetting
listen
content
13. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
dispositional communication anxiety
plagiarism
nominal group technique
14. This type of communication apprehension occurs only in particular - and typically stressful - contexts
individualism
values
situational anxiety
fidelity
15. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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16. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
demographics
utilitarianism
conflict of interest
flexible intercultural communication
17. Submitting the same work for more than one class
confirming response
subjective listening
multiple submissions
groupthink
18. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
virtue ethics
demographics
asynchronous
responsibility
19. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
multiplexity
affordances
factors that can increase stage fright
beliefs
20. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
least group size
inadequate positive reinforcement
two-pizza team
postmodern ethics
21. A leadership style in which members participate in the decision-making process
postmodern ethics
democratic leadership
responding
communication apprehension
22. Falsely representing any material obtained from another source as your own work
plagiarism
cognitive reconstructing
subjective listening
audience
23. Service provider used for sending digital communication; usually associated with emails
writer's block
psychographic profile
communication apprehension
domain
24. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
laissez-faire leadership
synchronous
globalization
25. Standards for behavior that people don't alter even when the situation warrants
feedback
subjective listening
action items
rigid rules
26. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
transformational leadership
action items
two-pizza team
inadequate positive reinforcement
27. The way in which people segment a sequence of words or behaviors
confirming response
low-context culture
flexible intercultural communication
punctuation
28. A leadership style in which the leader makes decisions by herself
relationship
authoritarian leadership
attitudes
social loafing
29. Stage of the five-step - active-listening model involves answering and giving feedback.
large-power distance
responding
content
remember
30. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
fields
hearing
virtue ethics
31. The overall feel of the group - composed of all the group's relationships
virtue ethics
climate
writer's block
edited books
32. Cultures that view conflict as a threat and to be avoided
task leader
feedback
strong uncertainty avoidance
domain
33. Cues to let the speaker know you're listening
low cues
global plagiarism
rhetorical sensitivity
backchanneling cues
34. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
psychographic profile
reframing
receive
35. Documented tasks assigned to a member for completion by a particular time
deontology
visualization
action items
fields
36. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
parenthetical citations
punctuation
dispositional communication anxiety
content and relationship
37. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
direct quoting
contextual barriers to listening
ethical dilemma
ethics
38. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
edited books
demographic profile
punctuation
39. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
face
responding
backchanneling cues
40. Communicators who are located in physical proximity (such as the same room)
you cannot not communicate
backchanneling cues
stage fright
co-located
41. The interplay between encoding and decoding messages
you cannot not communicate
Editorial columns (opinions pieces)
disclosure
feedback
42. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
authoritarian leadership
democratic leadership
culture
43. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
psychographic profile
cybervetting
situational anxiety
communication apprehension
44. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
advantages of working in teams
noise
decoding
45. To bring to mind or think of again; to keep in mind for attention or consideration
asynchronous communication
remember
understand
groupthink
46. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
low-context culture
conspicuousness
large-power distance
inadequate positive reinforcement
47. The general predisposition to avoid situations that require communication
inadequate positive reinforcement
audience
mindful communication
communication apprehension
48. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
ethical dilemma
message
transactional leadership
negligence
49. The source's act of transforming an idea into a message to transmit to a receiver
encoding
utilitarianism
audience
globalization
50. The capabilities of the technology used to communicate online
communication
direct quoting
audience analysis
affordances