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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shyness or communication apprehension
discriminate
reticence
stage fright
intercultural communication
2. Two or more people working together to produce a result they could not have produced on their own
multiple submissions
systematic desensitization
fidelity
synergy
3. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
demographics
two-pizza team
confirming response
receiver
4. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
disclosure
dialectic
action items
5. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
consequentialism
permanence of records
ethics
logos
6. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
least group size
co-located
situational anxiety
7. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
audience-centered presenter
contextual barriers to listening
demographic profile
8. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
qualities that define communication
advantages of working in teams
qualifier
9. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
consensus
discriminate
conspicuousness
negligence
10. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
paraphrasing
content and relationship
global plagiarism
visualization
11. When employers use internet searches and social networking sites to find out information or screen potential hires
authoritarian leadership
culture
cybervetting
fields
12. 'Learning' through experience that you can't change a situation
confirming response
shyness
learned helplessness
psychographic profile
13. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
reframing
cybervetting
provinsialism
14. Service provider used for sending digital communication; usually associated with emails
domain
face
postmodern ethics
labeling
15. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
audience adaptation
communication is irreversible
discriminate
evaluate
16. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
permanence of records
synchronous
provinsialism
backchanneling cues
17. Motivating team members using a system of rewards and punishments
global plagiarism
flexible intercultural communication
negligence
transactional leadership
18. Considering the benefits or consequences of an action for oneself first - and for others second
attitudes
self-interest
incremental plagiarism
culture
19. The recipient of a message
fidelity
receiver
self-interest
situational anxiety
20. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
advantages of working in teams
jargon
situational anxiety
inadequate positive reinforcement
21. What are the two levels/types of meaning every message transmits?
low cues
edited books
content and relationship
demographic profile
22. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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23. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
consequentialism
social loafing
situational anxiety
collectivism
24. Standards for behavior that people don't alter even when the situation warrants
receive
negligence
rigid rules
labeling
25. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
communication is irreversible
feedback
receive
26. Process of communicating and interpreting communication—the official communication terms for these processes
encoding and decoding
confirming response
writer's block
demographic profile
27. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
pseudonym
encoding
cognitive reconstructing
globalization
28. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
plagiarism
virtue ethics
audience analysis
you cannot not communicate
29. The tendency of a person to avoid social interaction
transactional leadership
climate
ethos
shyness
30. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
democratic leadership
transactional leadership
contextual barriers to listening
31. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
fidelity
evaluate
decoding
cognitive therapy
32. To bring to mind or think of again; to keep in mind for attention or consideration
multiplexity
qualifier
remember
visualization
33. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
communication is irreversible
groupthink
stage fright
intercultural communication
34. Specialized and complicated terminology used by a particular discipline
utilitarianism
incremental plagiarism
jargon
situational anxiety
35. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
contextual barriers to listening
situational anxiety
psychographic profile
demographics
36. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
cognitive therapy
understand
individualism
37. The interplay between encoding and decoding messages
respond
ethical dilemma
communication apprehension
feedback
38. Revealing personal or intimate information to an online audience
face
disclose
fields
audience-centered presenter
39. Communication that is not occurring in real time
asynchronous communication
message
laissez-faire leadership
large-power distance
40. The organization style used for referencing citations in your actual presentation
communication
responsibility
oral citations
receiver
41. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
rhetorical sensitivity
Editorial columns (opinions pieces)
fidelity
edited books
42. Being consciously aware of - and paying attention to our communication behavior
mindful communication
interpret
labeling
qualifier
43. In postmodern ethics - the obligation to respond to the actions of others
responsibility
task leader
oral citations
shyness
44. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
decoding
message
postmodern ethics
ethos
45. A response that shows you care about the person and value what they have to say
asynchronous communication
confirming response
logos
visualization
46. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
source
Maslow's Hierarchy of Needs
understand
collectivism
47. Coming to group conclusion without critical thinking or evaluation of alternatives
least group size
talkaholic
groupthink
laissez-faire leadership
48. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
rigid rules
decoding
utilitarianism
49. The act of interpreting a situation and treating the interpretation as real
negligence
qualifier
feedback
labeling
50. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
qualities that define communication
attitudes
rhetorical sensitivity
large-power distance
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