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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






2. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






3. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






4. The first stage of hearing is when you receive the message (or listen to it)






5. A tension between two opposing but valuable preferences






6. Stage of the five-step - active-listening model involves answering and giving feedback.






7. What an audience members judge to be right or wrong






8. A type of therapy that helps alleviate people's fears through directed conversation






9. The general predisposition to avoid situations that require communication






10. Submitting the same work for more than one class






11. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






12. A learned system of meanings which help us make sense in our everyday surroundings






13. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






14. The substantive aspect of a message






15. A leadership style in which the leader is hands-off and allows members to make decisions on their own






16. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






17. The normal anxiety people experience when they find themselves in a stressful situation






18. Shyness or communication apprehension






19. Feeling that you are an unwelcome focus of attention






20. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






21. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






22. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






23. 'Learning' through experience that you can't change a situation






24. The extent to which the message after transmission is similar to the message originally transmitted






25. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






26. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






27. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






28. Coming to group conclusion without critical thinking or evaluation of alternatives






29. An audience-centered approach to communication in which other perspectives are taken into account






30. Revealing personal or intimate information to an online audience






31. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






32. Communication that is not occurring in real time






33. Audience members' likes and dislikes






34. To say something in return: make an answer; to react in response






35. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






36. Cultures that view conflict as natural and potentially positive






37. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






38. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






39. The minimum number of people needed to achieve the desired results






40. The source's act of transforming an idea into a message to transmit to a receiver






41. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






42. Location - cultural differences - gender styles






43. Any condition that affects the fidelity of the message being sent (internal or external)






44. Therapeutic technique that helps alleviate people's fear through directed conversation






45. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






46. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






47. A statement used in your presentation that demonstrates why the source you are referring to is credible






48. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






49. Specialized and complicated terminology used by a particular discipline






50. Communication that is not occurring in real-time