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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What audience members hold to be true or false






2. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






3. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






4. A learned system of meanings which help us make sense in our everyday surroundings






5. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






6. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






7. The recipient of a message






8. An audience-centered approach to communication in which other perspectives are taken into account






9. The process of stating verbatim - in a presentation - information derived from an author other than oneself






10. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






11. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






12. The general predisposition to avoid situations that require communication






13. The Greek word meaning 'credibility'






14. The process in which you are engaging when you share personal or intimate information with an online audience






15. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






16. Motivating team members by connecting them to a greater ideal






17. Coming to group conclusion without critical thinking or evaluation of alternatives






18. If in an argument with a friend you may say something you regret but can't take it back






19. Recasting your interpretation of an event from a different perspective






20. Motivating team members using a system of rewards and punishments






21. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






22. Any condition that affects the fidelity of the message being sent (internal or external)






23. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






24. The result of an act of encoding






25. Statistical data about an audience






26. Cultures that view conflict as natural and potentially positive






27. Those upon whom the ideas - feelings - information - e.g. the message - are presented






28. To pay attention to sound. To hear something with thoughtful attention: give consideration






29. The affective aspect of a message






30. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






31. A method that allows a public speaker to integrate research into the body of their text






32. Being consciously aware of - and paying attention to our communication behavior






33. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






34. A sense of 'stuckness' when trying to write

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35. Describes the physical process of sound waves bouncing off of an eardrum






36. A leadership style in which members participate in the decision-making process






37. The tendency of a person to avoid social interaction






38. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






39. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






40. Process of communicating and interpreting communication—the official communication terms for these processes






41. The way in which people segment a sequence of words or behaviors






42. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






43. The normal anxiety people experience when they find themselves in a stressful situation






44. The overall feel of the group - composed of all the group's relationships






45. Specialized and complicated terminology used by a particular discipline






46. A leadership style in which the leader is hands-off and allows members to make decisions on their own






47. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






48. The medium through which a message passes on its way from source to receiver






49. Mediated communication that occurs with both participants attending message exchange in real-time






50. The act of interpreting a situation and treating the interpretation as real