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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of interpreting a situation and treating the interoperation as real
paraphrasing
labeling
psychographic profile
attitudes
2. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
edited books
two-pizza team
synchronous
confirming response
3. When a team meaner slacks off because he know the work will get done regardless of his effort
receiver
content
social loafing
conspicuousness
4. In postmodern ethics - the obligation to respond to the actions of others
remember
responsibility
Maslow's Hierarchy of Needs
interpret
5. A response that shows you care about the person and value what they have to say
action items
plagiarism
confirming response
disclose
6. Communication that is not occurring in real-time
domain
asynchronous
laissez-faire leadership
large-power distance
7. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
jargon
pseudonym
contextual barriers to listening
groupthink
8. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
multiple submissions
low cues
asynchronous communication
nominal group technique
9. Coming to group conclusion without critical thinking or evaluation of alternatives
small power distance
groupthink
cognitive therapy
large-power distance
10. What an audience members judge to be right or wrong
high-context culture
virtue ethics
weak uncertainty avoidance
values
11. The affective aspect of a message
labeling
noise
relationship
social loafing
12. Submitting the same work for more than one class
source
utilitarianism
multiple submissions
communication
13. The capabilities of the technology used to communicate online
affordances
climate
groupthink
parenthetical citations
14. The general predisposition to avoid situations that require communication
audience adaptation
cognitive therapy
subjective listening
communication apprehension
15. The source's act of transforming an idea into a message to transmit to a receiver
receiver
evaluate
source
encoding
16. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
consensus
inadequate positive reinforcement
jargon
feedback
17. Statistical data about an audience
noise
psychographic profile
demographics
situational anxiety
18. Falsely representing any material obtained from another source as your own work
ethics
multiple submissions
plagiarism
climate
19. Our public selves that make up who we want to be seen as
hearing
face
receiver
high-context culture
20. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
inadequate positive reinforcement
advantages of working in teams
discriminate
21. Any condition that affects the fidelity of the message being sent (internal or external)
interpret
receiver
noise
action items
22. The anxiety a person experiences when speaking in public
affordances
psychographic profile
utilitarianism
stage fright
23. Having multiple types of connections with another person in your group
reticence
cybervetting
oral citations
multiplexity
24. The substantive aspect of a message
deontology
kickoff meeting
content
respond
25. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
positive reinforcement
patchwork plagiarism
feedback
reframing
26. To say something in return: make an answer; to react in response
values
self-interest
respond
patchwork plagiarism
27. The way in which people segment a sequence of words or behaviors
globalization
punctuation
negligence
cognitive therapy
28. Service provider used for sending digital communication; usually associated with emails
domain
content
individualism
remember
29. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
dispositional communication anxiety
conflict of interest
culture
systematic desensitization
30. A statement used in your presentation that demonstrates why the source you are referring to is credible
qualities that define communication
logos
qualifier
domain
31. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
responsibility
reticence
asynchronous communication
groupthink
32. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
situational anxiety
paraphrasing
collectivism
respond
33. To bring to mind or think of again; to keep in mind for attention or consideration
strong uncertainty avoidance
contextual barriers to listening
remember
least group size
34. The medium through which a message passes on its way from source to receiver
cognitive therapy
democratic leadership
channel
cognitive therapy
35. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
utilitarianism
dialectic
individualism
36. The Greek word meaning 'credibility'
demographics
encoding
incremental plagiarism
ethos
37. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
individualism
factors that can increase stage fright
deontology
learned helplessness
38. Audience members' likes and dislikes
factors that can increase stage fright
qualities that define communication
cybervetting
attitudes
39. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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40. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
ethos
contextual barriers to listening
interpret
laissez-faire leadership
41. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
responding
edited books
situational anxiety
small power distance
42. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
noise
virtue ethics
subjective listening
audience
43. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
co-located
asynchronous
cognitive reconstructing
44. The act of interpreting a situation and treating the interpretation as real
labeling
fidelity
cybervetting
rhetorical sensitivity
45. Cues to let the speaker know you're listening
task leader
backchanneling cues
two-pizza team
oral citations
46. Standards for behavior that people don't alter even when the situation warrants
disclosure
transactional leadership
rigid rules
psychographic profile
47. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
visualization
globalization
paraphrasing
audience adaptation
48. The interplay between encoding and decoding messages
decoding
face
message
feedback
49. Therapeutic technique that helps alleviate people's fear through directed conversation
backchanneling cues
listen
asynchronous communication
cognitive therapy
50. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
two-pizza team
you cannot not communicate
audience analysis
evaluate