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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The first stage of hearing is when you receive the message (or listen to it)






2. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






3. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






5. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






6. The process of stating verbatim - in a presentation - information derived from an author other than oneself






7. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






8. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






9. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






10. The overall feel of the group - composed of all the group's relationships






11. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






12. Submitting the same work for more than one class






13. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






14. The substantive aspect of a message






15. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






16. Stage of the five-step - active-listening model involves answering and giving feedback.






17. Coming to group conclusion without critical thinking or evaluation of alternatives






18. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






19. This type of leader emphasizes accomplishing goals and managing time above all else






20. What audience members hold to be true or false






21. If in an argument with a friend you may say something you regret but can't take it back






22. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals






23. The anxiety a person experiences when speaking in public






24. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






25. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






26. Taking another person's work in full and representing it as your one while making little or nor change to the material






27. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






28. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






29. Specialized and complicated terminology used by a particular discipline






30. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






31. The interplay between encoding and decoding messages






32. Shyness or communication apprehension






33. Two or more people working together to produce a result they could not have produced on their own






34. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






35. The capabilities of the technology used to communicate online






36. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






37. The medium through which a message passes on its way from source to receiver






38. In postmodern ethics - the obligation to respond to the actions of others






39. The act of interpreting a situation and treating the interoperation as real






40. Motivating team members using a system of rewards and punishments






41. A type of therapy that helps alleviate people's fears through directed conversation






42. Documented tasks assigned to a member for completion by a particular time






43. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






44. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






45. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






46. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






47. Being adaptive - creative - and experimental in your communication style






48. Statistical data about an audience






49. Originator of a message






50. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior







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