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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To say something in return: make an answer; to react in response






2. Communicators who are located in physical proximity (such as the same room)






3. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






4. Refers to audience members' general likes and dislikes in relation to particular subjects






5. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






6. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






7. Recasting your interpretation of an event from a different perspective






8. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






9. Motivating team members using a system of rewards and punishments






10. The source's act of transforming an idea into a message to transmit to a receiver






11. If in an argument with a friend you may say something you regret but can't take it back






12. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






13. An audience-centered approach to communication in which other perspectives are taken into account






14. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






15. This type of leader emphasizes accomplishing goals and managing time above all else






16. The first stage of hearing is when you receive the message (or listen to it)






17. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






18. A tension between two opposing but valuable preferences






19. The way in which people segment a sequence of words or behaviors






20. The normal anxiety people experience when they find themselves in a stressful situation






21. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






22. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






23. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






24. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






25. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






26. The capabilities of the technology used to communicate online






27. When employers use internet searches and social networking sites to find out information or screen potential hires






28. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






29. Shyness or communication apprehension






30. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






31. Cultures that view conflict as a threat and to be avoided






32. Therapeutic technique that helps alleviate people's fear through directed conversation






33. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






34. The interplay between encoding and decoding messages






35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






36. From the Greek word for 'the word;' it is translated as logic






37. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






38. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






39. To bring to mind or think of again; to keep in mind for attention or consideration






40. The act of interpreting a situation and treating the interpretation as real






41. In postmodern ethics - the obligation to respond to the actions of others






42. The result of an act of encoding






43. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






44. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






45. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






46. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






47. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






48. Communication that is not occurring in real-time






49. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






50. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later