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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The receiver's act of attaching meaning to a message sent by a source
decoding
contextual barriers to listening
ethical dilemma
action items
2. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
receive
contextual barriers to listening
noise
3. Coming to group conclusion without critical thinking or evaluation of alternatives
groupthink
contextual barriers to listening
low-context culture
punctuation
4. The result of an act of encoding
message
audience adaptation
affordances
weak uncertainty avoidance
5. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
psychographic profile
contextual barriers to listening
receive
responding
6. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
synergy
audience analysis
fidelity
punctuation
7. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
conspicuousness
global plagiarism
beliefs
8. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
intercultural communication
cybervetting
provinsialism
cognitive reconstructing
9. A culture in which meaning is expressed through explicit verbal messages
communication
task leader
low-context culture
fields
10. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
social loafing
mindful communication
disclose
11. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
source
low cues
understand
inadequate positive reinforcement
12. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
dispositional communication anxiety
self-interest
content and relationship
13. What an audience members judge to be right or wrong
values
channel
social loafing
domain
14. Describes the physical process of sound waves bouncing off of an eardrum
you cannot not communicate
hearing
source
conflict of interest
15. To say something in return: make an answer; to react in response
stage fright
cognitive reconstructing
respond
attitudes
16. Cues to let the speaker know you're listening
advantages of working in teams
postmodern ethics
receive
backchanneling cues
17. Considering the benefits or consequences of an action for oneself first - and for others second
confirming response
self-interest
backchanneling cues
multiple submissions
18. Feeling that you are an unwelcome focus of attention
cognitive therapy
responsibility
edited books
conspicuousness
19. The act of interpreting a situation and treating the interpretation as real
demographics
labeling
contextual barriers to listening
source
20. Any condition that affects the fidelity of the message being sent (internal or external)
labeling
logos
backchanneling cues
noise
21. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
conflict of interest
content
negligence
22. In postmodern ethics - the obligation to respond to the actions of others
discriminate
conspicuousness
intercultural communication
responsibility
23. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
provinsialism
permanence of records
subjective listening
talkaholic
24. The overall feel of the group - composed of all the group's relationships
interpret
labeling
factors that can increase stage fright
climate
25. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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26. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
listen
communication
edited books
positive reinforcement
27. Mediated communication that occurs with both participants attending message exchange in real-time
discriminate
direct quoting
synchronous
social loafing
28. A sense of 'stuckness' when trying to write
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29. A learned system of meanings which help us make sense in our everyday surroundings
communication apprehension
demographics
flexible intercultural communication
culture
30. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
nominal group technique
attitudes
two-pizza team
flexible intercultural communication
31. Cultures that view conflict as natural and potentially positive
you cannot not communicate
collectivism
weak uncertainty avoidance
rigid rules
32. Being adaptive - creative - and experimental in your communication style
climate
flexible intercultural communication
laissez-faire leadership
punctuation
33. The capabilities of the technology used to communicate online
audience analysis
disclose
affordances
virtue ethics
34. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
punctuation
content
asynchronous communication
fields
35. Falsely representing any material obtained from another source as your own work
source
inadequate positive reinforcement
logos
plagiarism
36. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
consensus
laissez-faire leadership
asynchronous
37. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
ethics
communication
audience adaptation
asynchronous communication
38. Process of communicating and interpreting communication—the official communication terms for these processes
shyness
authoritarian leadership
punctuation
encoding and decoding
39. The normal anxiety people experience when they find themselves in a stressful situation
patchwork plagiarism
interpret
demographics
situational anxiety
40. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
parenthetical citations
consensus
face
conflict of interest
41. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
noise
audience adaptation
dispositional communication anxiety
beliefs
42. Standards for behavior that people don't alter even when the situation warrants
inadequate positive reinforcement
postmodern ethics
communication is irreversible
rigid rules
43. The Greek word meaning 'credibility'
social loafing
ethos
low cues
direct quoting
44. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
qualities that define communication
weak uncertainty avoidance
pseudonym
45. The process in which you are engaging when you share personal or intimate information with an online audience
disclosure
postmodern ethics
multiplexity
asynchronous
46. Specialized and complicated terminology used by a particular discipline
listen
jargon
confirming response
message
47. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
affordances
advantages of working in teams
beliefs
rhetorical sensitivity
48. Therapeutic technique that helps alleviate people's fear through directed conversation
labeling
values
beliefs
cognitive therapy
49. If in an argument with a friend you may say something you regret but can't take it back
noise
backchanneling cues
communication is irreversible
confirming response
50. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
ethical dilemma
source
utilitarianism