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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium through which a message passes on its way from source to receiver
subjective listening
qualifier
channel
cognitive therapy
2. A sense of 'stuckness' when trying to write
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3. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
rhetorical sensitivity
qualifier
virtue ethics
4. The anxiety a person experiences when speaking in public
Maslow's Hierarchy of Needs
groupthink
stage fright
co-located
5. Taking another person's work in full and representing it as your one while making little or nor change to the material
dialectic
global plagiarism
authoritarian leadership
strong uncertainty avoidance
6. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
factors that can increase stage fright
audience
collectivism
interpret
7. Motivating team members by connecting them to a greater ideal
shyness
social loafing
synergy
transformational leadership
8. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
respond
psychographic profile
labeling
incremental plagiarism
9. To bring to mind or think of again; to keep in mind for attention or consideration
patchwork plagiarism
decoding
remember
mindful communication
10. The process of stating verbatim - in a presentation - information derived from an author other than oneself
direct quoting
stage fright
encoding and decoding
rigid rules
11. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
message
fields
labeling
climate
12. If in an argument with a friend you may say something you regret but can't take it back
nominal group technique
rhetorical sensitivity
communication is irreversible
receiver
13. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
content and relationship
collectivism
two-pizza team
visualization
14. To pay attention to sound. To hear something with thoughtful attention: give consideration
talkaholic
source
action items
listen
15. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
self-interest
ethics
consensus
situational anxiety
16. A response that shows you care about the person and value what they have to say
confirming response
evaluate
large-power distance
culture
17. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
permanence of records
message
consensus
small power distance
18. A leadership style in which the leader makes decisions by herself
consensus
authoritarian leadership
relationship
psychographic profile
19. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
global plagiarism
consensus
backchanneling cues
permanence of records
20. The Greek word meaning 'credibility'
qualities that define communication
communication
consequentialism
ethos
21. Audience members' likes and dislikes
weak uncertainty avoidance
contextual barriers to listening
attitudes
reticence
22. Mediated communication that occurs with both participants attending message exchange in real-time
encoding and decoding
synchronous
stage fright
values
23. The recipient of a message
receiver
content
message
discriminate
24. The overall feel of the group - composed of all the group's relationships
punctuation
direct quoting
climate
ethical dilemma
25. 'Learning' through experience that you can't change a situation
face
small power distance
transactional leadership
learned helplessness
26. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
strong uncertainty avoidance
multiplexity
cognitive therapy
edited books
27. A culture in which meaning is expressed through explicit verbal messages
low-context culture
talkaholic
authoritarian leadership
audience-centered presenter
28. The tendency of a person to avoid social interaction
demographic profile
domain
contextual barriers to listening
shyness
29. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
talkaholic
intercultural communication
ethical dilemma
cybervetting
30. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
deontology
kickoff meeting
utilitarianism
psychographic profile
31. The perspective that the ethical quality of an action should be determined by evaluating its consequences
high-context culture
qualifier
consequentialism
cybervetting
32. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
cognitive reconstructing
demographics
attitudes
33. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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34. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
affordances
oral citations
communication apprehension
35. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
parenthetical citations
communication is irreversible
positive reinforcement
conspicuousness
36. The substantive aspect of a message
dispositional communication anxiety
content
evaluate
least group size
37. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
mindful communication
ethics
affordances
audience analysis
38. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
audience analysis
asynchronous communication
dialectic
39. The first stage of hearing is when you receive the message (or listen to it)
disclosure
receive
content
stage fright
40. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
synergy
low-context culture
incremental plagiarism
discriminate
41. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
cognitive reconstructing
transformational leadership
labeling
42. The act of interpreting a situation and treating the interoperation as real
source
content and relationship
labeling
listen
43. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
subjective listening
nominal group technique
consequentialism
remember
44. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
incremental plagiarism
individualism
high-context culture
learned helplessness
45. Process of communicating and interpreting communication—the official communication terms for these processes
encoding and decoding
content and relationship
authoritarian leadership
receive
46. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
flexible intercultural communication
groupthink
consensus
postmodern ethics
47. Two or more people working together to produce a result they could not have produced on their own
listen
audience adaptation
respond
synergy
48. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
disclose
mindful communication
collectivism
message
49. Considering the benefits or consequences of an action for oneself first - and for others second
deontology
audience
self-interest
climate
50. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
encoding
multiplexity
deontology
demographics