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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






2. Process of communicating and interpreting communication—the official communication terms for these processes






3. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






4. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






5. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






6. This type of leader emphasizes accomplishing goals and managing time above all else






7. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






8. The way in which people segment a sequence of words or behaviors






9. The act of interpreting a situation and treating the interoperation as real






10. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






11. The medium through which a message passes on its way from source to receiver






12. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






13. Our public selves that make up who we want to be seen as






14. The overall feel of the group - composed of all the group's relationships






15. What audience members hold to be true or false






16. The capabilities of the technology used to communicate online






17. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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18. The perspective that the ethical quality of an action should be determined by evaluating its consequences






19. Service provider used for sending digital communication; usually associated with emails






20. Revealing personal or intimate information to an online audience






21. Cues to let the speaker know you're listening






22. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






23. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






24. Motivating team members using a system of rewards and punishments






25. To say something in return: make an answer; to react in response






26. From the Greek word for 'the word;' it is translated as logic






27. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy






28. A culture in which meaning is expressed through explicit verbal messages






29. Specialized and complicated terminology used by a particular discipline






30. Those upon whom the ideas - feelings - information - e.g. the message - are presented






31. Falsely representing any material obtained from another source as your own work






32. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






33. Refers to audience members' general likes and dislikes in relation to particular subjects






34. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






35. A sense of 'stuckness' when trying to write

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36. The affective aspect of a message






37. If in an argument with a friend you may say something you regret but can't take it back






38. The interplay between encoding and decoding messages






39. Mediated communication that occurs with both participants attending message exchange in real-time






40. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






41. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






42. The organization style used for referencing citations in your actual presentation






43. The normal anxiety people experience when they find themselves in a stressful situation






44. Two or more people working together to produce a result they could not have produced on their own






45. Communication that is not occurring in real-time






46. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






47. The first stage of hearing is when you receive the message (or listen to it)






48. To pay attention to sound. To hear something with thoughtful attention: give consideration






49. Communicators who are located in physical proximity (such as the same room)






50. Location - cultural differences - gender styles