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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The first stage of hearing is when you receive the message (or listen to it)






2. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






3. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






4. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






5. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






6. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






7. The receiver's act of attaching meaning to a message sent by a source






8. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






9. The source's act of transforming an idea into a message to transmit to a receiver






10. The tendency of a person to avoid social interaction






11. The substantive aspect of a message






12. The capabilities of the technology used to communicate online






13. Being consciously aware of - and paying attention to our communication behavior






14. The process of stating verbatim - in a presentation - information derived from an author other than oneself






15. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






16. The way in which people segment a sequence of words or behaviors






17. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






18. The interplay between encoding and decoding messages






19. Service provider used for sending digital communication; usually associated with emails






20. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






21. Documented tasks assigned to a member for completion by a particular time






22. What are the two levels/types of meaning every message transmits?






23. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






24. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






25. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






26. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






27. Cultures that view conflict as natural and potentially positive






28. When employers use internet searches and social networking sites to find out information or screen potential hires






29. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






30. The recipient of a message






31. A leadership style in which members participate in the decision-making process






32. Falsely representing any material obtained from another source as your own work






33. The act of interpreting a situation and treating the interoperation as real






34. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






35. Mediated communication that occurs with both participants attending message exchange in real-time






36. The extent to which the message after transmission is similar to the message originally transmitted






37. Motivating team members using a system of rewards and punishments






38. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






39. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






40. The Greek word meaning 'credibility'






41. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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42. A culture in which meaning is expressed through explicit verbal messages






43. An audience-centered approach to communication in which other perspectives are taken into account






44. This type of communication apprehension occurs only in particular - and typically stressful - contexts






45. Considering the benefits or consequences of an action for oneself first - and for others second






46. Communicators who are located in physical proximity (such as the same room)






47. Motivating team members by connecting them to a greater ideal






48. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






49. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






50. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study