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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






2. When a team meaner slacks off because he know the work will get done regardless of his effort






3. This type of communication apprehension occurs only in particular - and typically stressful - contexts






4. Two or more people working together to produce a result they could not have produced on their own






5. Statistical data about an audience






6. The affective aspect of a message






7. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






8. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






9. The perspective that the ethical quality of an action should be determined by evaluating its consequences






10. 'Learning' through experience that you can't change a situation






11. Motivating team members using a system of rewards and punishments






12. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






13. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






14. A leadership style in which members participate in the decision-making process






15. A leadership style in which the leader is hands-off and allows members to make decisions on their own






16. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






17. The minimum number of people needed to achieve the desired results






18. The receiver's act of attaching meaning to a message sent by a source






19. A method that allows a public speaker to integrate research into the body of their text






20. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






21. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






22. Shyness or communication apprehension






23. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






24. To say something in return: make an answer; to react in response






25. Falsely representing any material obtained from another source as your own work






26. Our public selves that make up who we want to be seen as






27. Motivating team members by connecting them to a greater ideal






28. Having multiple types of connections with another person in your group






29. To pay attention to sound. To hear something with thoughtful attention: give consideration






30. A sense of 'stuckness' when trying to write


31. A type of therapy that helps alleviate people's fears through directed conversation






32. Cultures that view conflict as a threat and to be avoided






33. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






34. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






35. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






36. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






37. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






38. The source's act of transforming an idea into a message to transmit to a receiver






39. The medium through which a message passes on its way from source to receiver






40. The extent to which the message after transmission is similar to the message originally transmitted






41. The act of interpreting a situation and treating the interoperation as real






42. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






43. The Greek word meaning 'credibility'






44. Location - cultural differences - gender styles






45. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






46. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






47. Communication that is not occurring in real time






48. The way in which people segment a sequence of words or behaviors






49. A tension between two opposing but valuable preferences






50. An audience-centered approach to communication in which other perspectives are taken into account