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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The anxiety a person experiences when speaking in public
qualities that define communication
stage fright
cognitive therapy
message
2. Service provider used for sending digital communication; usually associated with emails
domain
stage fright
message
social loafing
3. Audience members' likes and dislikes
responsibility
receiver
you cannot not communicate
attitudes
4. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
conflict of interest
relationship
content and relationship
5. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
utilitarianism
visualization
paraphrasing
systematic desensitization
6. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
systematic desensitization
responsibility
source
social loafing
7. A learned system of meanings which help us make sense in our everyday surroundings
punctuation
culture
rhetorical sensitivity
small power distance
8. Statistical data about an audience
small power distance
utilitarianism
demographics
discriminate
9. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
attitudes
task leader
cognitive reconstructing
pseudonym
10. A response that shows you care about the person and value what they have to say
least group size
incremental plagiarism
confirming response
beliefs
11. The affective aspect of a message
shyness
advantages of working in teams
feedback
relationship
12. A method that allows a public speaker to integrate research into the body of their text
audience
systematic desensitization
provinsialism
parenthetical citations
13. Refers to audience members' general likes and dislikes in relation to particular subjects
attitudes
Editorial columns (opinions pieces)
cybervetting
patchwork plagiarism
14. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
audience
responding
affordances
15. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
receive
situational anxiety
qualities that define communication
postmodern ethics
16. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
inadequate positive reinforcement
global plagiarism
backchanneling cues
paraphrasing
17. Coming to group conclusion without critical thinking or evaluation of alternatives
oral citations
receive
inadequate positive reinforcement
groupthink
18. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
interpret
decoding
visualization
intercultural communication
19. Being consciously aware of - and paying attention to our communication behavior
consequentialism
mindful communication
psychographic profile
virtue ethics
20. From the Greek word for 'the word;' it is translated as logic
logos
talkaholic
laissez-faire leadership
deontology
21. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
action items
shyness
advantages of working in teams
22. Cultures that view conflict as a threat and to be avoided
disclose
strong uncertainty avoidance
task leader
culture
23. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
consequentialism
groupthink
respond
24. Describes the physical process of sound waves bouncing off of an eardrum
hearing
encoding and decoding
parenthetical citations
culture
25. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
strong uncertainty avoidance
consensus
channel
cybervetting
26. Motivating team members using a system of rewards and punishments
affordances
audience
transactional leadership
weak uncertainty avoidance
27. A sense of 'stuckness' when trying to write
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28. Documented tasks assigned to a member for completion by a particular time
positive reinforcement
strong uncertainty avoidance
subjective listening
action items
29. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
cognitive therapy
rigid rules
utilitarianism
incremental plagiarism
30. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
feedback
mindful communication
backchanneling cues
31. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
direct quoting
incremental plagiarism
understand
32. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
factors that can increase stage fright
individualism
talkaholic
self-interest
33. Cues to let the speaker know you're listening
domain
content and relationship
backchanneling cues
ethical dilemma
34. 'Learning' through experience that you can't change a situation
situational anxiety
fields
communication apprehension
learned helplessness
35. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
values
nominal group technique
pseudonym
source
36. What are the two levels/types of meaning every message transmits?
visualization
fields
content and relationship
audience analysis
37. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
encoding and decoding
patchwork plagiarism
talkaholic
individualism
38. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
globalization
Maslow's Hierarchy of Needs
relationship
responsibility
39. Revealing personal or intimate information to an online audience
listen
disclose
audience
edited books
40. Being adaptive - creative - and experimental in your communication style
demographic profile
qualities that define communication
backchanneling cues
flexible intercultural communication
41. Originator of a message
mindful communication
source
rigid rules
advantages of working in teams
42. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
two-pizza team
encoding
psychographic profile
labeling
43. Process of communicating and interpreting communication—the official communication terms for these processes
encoding and decoding
cognitive reconstructing
you cannot not communicate
conflict of interest
44. The process of stating verbatim - in a presentation - information derived from an author other than oneself
global plagiarism
self-interest
direct quoting
talkaholic
45. If in an argument with a friend you may say something you regret but can't take it back
action items
communication is irreversible
cybervetting
intercultural communication
46. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
asynchronous
content and relationship
direct quoting
evaluate
47. A leadership style in which the leader is hands-off and allows members to make decisions on their own
situational anxiety
laissez-faire leadership
qualifier
transformational leadership
48. Taking another person's work in full and representing it as your one while making little or nor change to the material
social loafing
globalization
global plagiarism
edited books
49. The overall feel of the group - composed of all the group's relationships
climate
beliefs
ethos
backchanneling cues
50. The tendency of a person to avoid social interaction
source
content
dialectic
shyness