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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specialized and complicated terminology used by a particular discipline
channel
communication is irreversible
action items
jargon
2. The act of interpreting a situation and treating the interoperation as real
labeling
listen
multiple submissions
intercultural communication
3. If in an argument with a friend you may say something you regret but can't take it back
feedback
communication is irreversible
domain
asynchronous
4. Having multiple types of connections with another person in your group
listen
multiplexity
edited books
visualization
5. The source's act of transforming an idea into a message to transmit to a receiver
patchwork plagiarism
asynchronous communication
encoding
oral citations
6. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
weak uncertainty avoidance
low cues
utilitarianism
Editorial columns (opinions pieces)
7. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
paraphrasing
nominal group technique
demographic profile
utilitarianism
8. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
groupthink
demographics
postmodern ethics
labeling
9. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
systematic desensitization
backchanneling cues
situational anxiety
remember
10. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
responsibility
mindful communication
punctuation
11. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
disclose
paraphrasing
multiple submissions
situational anxiety
12. Falsely representing any material obtained from another source as your own work
plagiarism
democratic leadership
demographic profile
situational anxiety
13. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
task leader
advantages of working in teams
qualifier
postmodern ethics
14. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
noise
evaluate
talkaholic
asynchronous
15. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
two-pizza team
understand
multiple submissions
negligence
16. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
permanence of records
communication
logos
direct quoting
17. Describes the physical process of sound waves bouncing off of an eardrum
social loafing
hearing
evaluate
attitudes
18. Two or more people working together to produce a result they could not have produced on their own
synergy
transformational leadership
communication
listen
19. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
content
provinsialism
co-located
small power distance
20. Motivating team members using a system of rewards and punishments
utilitarianism
stage fright
interpret
transactional leadership
21. Mediated communication that occurs with both participants attending message exchange in real-time
multiple submissions
psychographic profile
synchronous
parenthetical citations
22. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
beliefs
utilitarianism
understand
flexible intercultural communication
23. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
inadequate positive reinforcement
respond
postmodern ethics
individualism
24. The extent to which the message after transmission is similar to the message originally transmitted
labeling
talkaholic
disclose
fidelity
25. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
qualities that define communication
direct quoting
consequentialism
patchwork plagiarism
26. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
postmodern ethics
global plagiarism
virtue ethics
writer's block
27. Therapeutic technique that helps alleviate people's fear through directed conversation
co-located
understand
cognitive therapy
shyness
28. A culture in which meaning is expressed through explicit verbal messages
low-context culture
feedback
message
listen
29. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
social loafing
nominal group technique
consensus
two-pizza team
30. Considering the benefits or consequences of an action for oneself first - and for others second
weak uncertainty avoidance
values
self-interest
interpret
31. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
situational anxiety
visualization
intercultural communication
synchronous
32. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
social loafing
ethics
permanence of records
relationship
33. To pay attention to sound. To hear something with thoughtful attention: give consideration
channel
listen
synchronous
decoding
34. Submitting the same work for more than one class
parenthetical citations
attitudes
receiver
multiple submissions
35. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
ethics
transformational leadership
demographic profile
authoritarian leadership
36. The interplay between encoding and decoding messages
task leader
feedback
democratic leadership
multiple submissions
37. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
backchanneling cues
paraphrasing
fidelity
positive reinforcement
38. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
Maslow's Hierarchy of Needs
utilitarianism
communication apprehension
dispositional communication anxiety
39. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
responding
values
backchanneling cues
kickoff meeting
40. The recipient of a message
receiver
individualism
consensus
fidelity
41. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
ethos
situational anxiety
Editorial columns (opinions pieces)
respond
42. Service provider used for sending digital communication; usually associated with emails
audience analysis
transactional leadership
values
domain
43. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
parenthetical citations
audience
message
transactional leadership
44. To say something in return: make an answer; to react in response
confirming response
globalization
qualities that define communication
respond
45. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
positive reinforcement
communication is irreversible
ethical dilemma
direct quoting
46. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
jargon
contextual barriers to listening
groupthink
high-context culture
47. The receiver's act of attaching meaning to a message sent by a source
inadequate positive reinforcement
cognitive therapy
decoding
dispositional communication anxiety
48. Communication that is not occurring in real-time
task leader
stage fright
message
asynchronous
49. Any condition that affects the fidelity of the message being sent (internal or external)
conflict of interest
noise
interpret
stage fright
50. What audience members hold to be true or false
content and relationship
beliefs
oral citations
ethics