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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
high-context culture
situational anxiety
large-power distance
subjective listening
2. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
collectivism
pseudonym
social loafing
cognitive therapy
3. The medium through which a message passes on its way from source to receiver
cognitive reconstructing
channel
small power distance
conspicuousness
4. In postmodern ethics - the obligation to respond to the actions of others
negligence
responsibility
pseudonym
global plagiarism
5. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
ethos
synchronous
responding
deontology
6. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
logos
pseudonym
evaluate
hearing
7. Standards for behavior that people don't alter even when the situation warrants
hearing
authoritarian leadership
rigid rules
remember
8. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
deontology
flexible intercultural communication
nominal group technique
consensus
9. Recasting your interpretation of an event from a different perspective
domain
qualities that define communication
reframing
noise
10. The anxiety a person experiences when speaking in public
situational anxiety
asynchronous
message
stage fright
11. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
mindful communication
encoding and decoding
multiple submissions
12. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
communication
listen
consensus
relationship
13. Mediated communication that occurs with both participants attending message exchange in real-time
logos
synchronous
jargon
consensus
14. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
listen
task leader
groupthink
15. Being consciously aware of - and paying attention to our communication behavior
mindful communication
domain
content and relationship
discriminate
16. Service provider used for sending digital communication; usually associated with emails
incremental plagiarism
groupthink
domain
deontology
17. Communication that is not occurring in real-time
reframing
asynchronous
paraphrasing
least group size
18. Refers to audience members' general likes and dislikes in relation to particular subjects
factors that can increase stage fright
responding
stage fright
attitudes
19. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
encoding and decoding
small power distance
punctuation
dialectic
20. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
face
action items
laissez-faire leadership
21. The perspective that the ethical quality of an action should be determined by evaluating its consequences
two-pizza team
consequentialism
confirming response
paraphrasing
22. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
labeling
listen
co-located
23. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
synchronous
dispositional communication anxiety
talkaholic
psychographic profile
24. A culture in which meaning is expressed through explicit verbal messages
low-context culture
self-interest
authoritarian leadership
noise
25. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
small power distance
collectivism
rigid rules
asynchronous communication
26. Communication that is not occurring in real time
ethics
asynchronous communication
shyness
systematic desensitization
27. The minimum number of people needed to achieve the desired results
least group size
synchronous
qualifier
synergy
28. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
evaluate
content and relationship
jargon
29. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
nominal group technique
backchanneling cues
you cannot not communicate
communication
30. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
co-located
factors that can increase stage fright
attitudes
globalization
31. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
nominal group technique
flexible intercultural communication
demographics
situational anxiety
32. A response that shows you care about the person and value what they have to say
task leader
visualization
confirming response
audience adaptation
33. Cultures that view conflict as a threat and to be avoided
globalization
confirming response
strong uncertainty avoidance
authoritarian leadership
34. The source's act of transforming an idea into a message to transmit to a receiver
inadequate positive reinforcement
source
rigid rules
encoding
35. The affective aspect of a message
low-context culture
patchwork plagiarism
evaluate
relationship
36. Feeling that you are an unwelcome focus of attention
communication is irreversible
groupthink
paraphrasing
conspicuousness
37. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
encoding
systematic desensitization
situational anxiety
ethical dilemma
38. Motivating team members using a system of rewards and punishments
responding
transformational leadership
domain
transactional leadership
39. Considering the benefits or consequences of an action for oneself first - and for others second
social loafing
paraphrasing
oral citations
self-interest
40. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
oral citations
encoding
receive
41. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
asynchronous
demographic profile
self-interest
42. A leadership style in which the leader makes decisions by herself
logos
conflict of interest
reticence
authoritarian leadership
43. Two or more people working together to produce a result they could not have produced on their own
nominal group technique
qualifier
synergy
Editorial columns (opinions pieces)
44. What an audience members judge to be right or wrong
low-context culture
multiple submissions
values
multiplexity
45. The capabilities of the technology used to communicate online
face
social loafing
affordances
remember
46. Documented tasks assigned to a member for completion by a particular time
ethics
action items
qualities that define communication
conspicuousness
47. The organization style used for referencing citations in your actual presentation
demographics
reticence
oral citations
plagiarism
48. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
qualities that define communication
psychographic profile
task leader
evaluate
49. Audience members' likes and dislikes
attitudes
high-context culture
feedback
multiplexity
50. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
kickoff meeting
inadequate positive reinforcement
contextual barriers to listening
globalization
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