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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
learned helplessness
cognitive therapy
weak uncertainty avoidance
2. Specialized and complicated terminology used by a particular discipline
disclosure
situational anxiety
incremental plagiarism
jargon
3. The perspective that the ethical quality of an action should be determined by evaluating its consequences
consequentialism
communication is irreversible
laissez-faire leadership
factors that can increase stage fright
4. Cultures that view conflict as natural and potentially positive
communication is irreversible
weak uncertainty avoidance
collectivism
paraphrasing
5. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
nominal group technique
labeling
values
6. Describes the physical process of sound waves bouncing off of an eardrum
hearing
cybervetting
social loafing
oral citations
7. The substantive aspect of a message
domain
content
writer's block
disclosure
8. Originator of a message
cybervetting
factors that can increase stage fright
respond
source
9. A type of therapy that helps alleviate people's fears through directed conversation
psychographic profile
cognitive therapy
situational anxiety
action items
10. Audience members' likes and dislikes
dialectic
attitudes
utilitarianism
content and relationship
11. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
two-pizza team
affordances
paraphrasing
demographics
12. This type of leader emphasizes accomplishing goals and managing time above all else
encoding and decoding
subjective listening
task leader
interpret
13. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
co-located
noise
positive reinforcement
qualities that define communication
14. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
cognitive therapy
systematic desensitization
audience analysis
rhetorical sensitivity
15. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
channel
consensus
fields
cognitive therapy
16. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
shyness
advantages of working in teams
demographics
receive
17. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
cognitive therapy
pseudonym
talkaholic
social loafing
18. The process of stating verbatim - in a presentation - information derived from an author other than oneself
fidelity
weak uncertainty avoidance
direct quoting
ethics
19. When a team meaner slacks off because he know the work will get done regardless of his effort
co-located
nominal group technique
social loafing
conspicuousness
20. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
qualifier
receive
interpret
low cues
21. Those upon whom the ideas - feelings - information - e.g. the message - are presented
values
hearing
audience
patchwork plagiarism
22. Stage of the five-step - active-listening model involves answering and giving feedback.
responding
multiple submissions
encoding and decoding
positive reinforcement
23. A leadership style in which the leader makes decisions by herself
multiplexity
low-context culture
positive reinforcement
authoritarian leadership
24. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
communication is irreversible
audience-centered presenter
asynchronous communication
25. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
cognitive reconstructing
low cues
patchwork plagiarism
26. Our public selves that make up who we want to be seen as
face
culture
small power distance
self-interest
27. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
plagiarism
postmodern ethics
high-context culture
laissez-faire leadership
28. To say something in return: make an answer; to react in response
patchwork plagiarism
respond
cognitive reconstructing
positive reinforcement
29. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
demographic profile
large-power distance
strong uncertainty avoidance
fields
30. The minimum number of people needed to achieve the desired results
provinsialism
intercultural communication
receiver
least group size
31. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
dispositional communication anxiety
cybervetting
ethics
ethos
32. The overall feel of the group - composed of all the group's relationships
labeling
synchronous
climate
relationship
33. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
demographics
systematic desensitization
demographic profile
Editorial columns (opinions pieces)
34. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
interpret
conflict of interest
responsibility
you cannot not communicate
35. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
globalization
social loafing
situational anxiety
patchwork plagiarism
36. Two or more people working together to produce a result they could not have produced on their own
democratic leadership
reframing
synergy
incremental plagiarism
37. The first stage of hearing is when you receive the message (or listen to it)
global plagiarism
receive
logos
responding
38. A tension between two opposing but valuable preferences
communication apprehension
dialectic
receive
evaluate
39. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
climate
audience analysis
backchanneling cues
40. The capabilities of the technology used to communicate online
affordances
subjective listening
receiver
source
41. Standards for behavior that people don't alter even when the situation warrants
nominal group technique
social loafing
responding
rigid rules
42. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
learned helplessness
responsibility
situational anxiety
ethical dilemma
43. Communication that is not occurring in real-time
ethics
least group size
asynchronous
asynchronous communication
44. Submitting the same work for more than one class
encoding
multiple submissions
logos
ethos
45. 'Learning' through experience that you can't change a situation
fields
pseudonym
provinsialism
learned helplessness
46. When employers use internet searches and social networking sites to find out information or screen potential hires
responsibility
situational anxiety
cybervetting
listen
47. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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48. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
domain
flexible intercultural communication
climate
understand
49. What audience members hold to be true or false
authoritarian leadership
visualization
beliefs
ethical dilemma
50. The receiver's act of attaching meaning to a message sent by a source
fields
hearing
decoding
discriminate