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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
transformational leadership
stage fright
postmodern ethics
Editorial columns (opinions pieces)
2. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
multiple submissions
shyness
writer's block
3. Two or more people working together to produce a result they could not have produced on their own
qualities that define communication
patchwork plagiarism
synergy
content
4. What audience members hold to be true or false
beliefs
flexible intercultural communication
encoding and decoding
co-located
5. The source's act of transforming an idea into a message to transmit to a receiver
relationship
social loafing
multiplexity
encoding
6. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
fields
talkaholic
writer's block
qualities that define communication
7. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
fields
mindful communication
co-located
confirming response
8. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
respond
cognitive therapy
encoding
nominal group technique
9. The affective aspect of a message
co-located
postmodern ethics
relationship
multiplexity
10. Falsely representing any material obtained from another source as your own work
small power distance
social loafing
encoding and decoding
plagiarism
11. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
dialectic
strong uncertainty avoidance
rhetorical sensitivity
evaluate
12. The organization style used for referencing citations in your actual presentation
virtue ethics
groupthink
labeling
oral citations
13. A learned system of meanings which help us make sense in our everyday surroundings
evaluate
communication
culture
ethics
14. The normal anxiety people experience when they find themselves in a stressful situation
situational anxiety
cognitive therapy
communication apprehension
individualism
15. Statistical data about an audience
demographics
reticence
groupthink
face
16. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
groupthink
virtue ethics
incremental plagiarism
shyness
17. Process of communicating and interpreting communication—the official communication terms for these processes
respond
kickoff meeting
dispositional communication anxiety
encoding and decoding
18. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
stage fright
intercultural communication
synchronous
social loafing
19. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
beliefs
collectivism
punctuation
visualization
20. Specialized and complicated terminology used by a particular discipline
jargon
you cannot not communicate
incremental plagiarism
encoding
21. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
responding
social loafing
rigid rules
individualism
22. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
flexible intercultural communication
remember
low cues
23. Revealing personal or intimate information to an online audience
groupthink
disclose
inadequate positive reinforcement
qualifier
24. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
feedback
labeling
visualization
incremental plagiarism
25. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
large-power distance
co-located
individualism
kickoff meeting
26. The way in which people segment a sequence of words or behaviors
punctuation
oral citations
responsibility
kickoff meeting
27. The interplay between encoding and decoding messages
factors that can increase stage fright
asynchronous
feedback
logos
28. Describes the physical process of sound waves bouncing off of an eardrum
transactional leadership
hearing
disclosure
remember
29. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
labeling
permanence of records
climate
hearing
30. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
mindful communication
synergy
backchanneling cues
audience adaptation
31. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
talkaholic
noise
two-pizza team
multiple submissions
32. Those upon whom the ideas - feelings - information - e.g. the message - are presented
audience
attitudes
writer's block
face
33. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
authoritarian leadership
receiver
inadequate positive reinforcement
fidelity
34. Being consciously aware of - and paying attention to our communication behavior
reframing
social loafing
direct quoting
mindful communication
35. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
global plagiarism
self-interest
social loafing
shyness
36. The result of an act of encoding
relationship
logos
cognitive therapy
message
37. Considering the benefits or consequences of an action for oneself first - and for others second
ethical dilemma
positive reinforcement
self-interest
edited books
38. Communication that is not occurring in real time
audience analysis
nominal group technique
talkaholic
asynchronous communication
39. The substantive aspect of a message
content
backchanneling cues
groupthink
writer's block
40. Cultures that view conflict as a threat and to be avoided
demographics
task leader
strong uncertainty avoidance
channel
41. A leadership style in which the leader makes decisions by herself
punctuation
authoritarian leadership
cognitive reconstructing
laissez-faire leadership
42. Being adaptive - creative - and experimental in your communication style
learned helplessness
subjective listening
virtue ethics
flexible intercultural communication
43. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
ethics
labeling
evaluate
44. Audience members' likes and dislikes
reframing
ethics
paraphrasing
attitudes
45. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
contextual barriers to listening
shyness
audience analysis
social loafing
46. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
fields
inadequate positive reinforcement
ethical dilemma
labeling
47. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
ethical dilemma
utilitarianism
globalization
large-power distance
48. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
beliefs
face
psychographic profile
low cues
49. Communicators who are located in physical proximity (such as the same room)
attitudes
climate
co-located
fidelity
50. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
consensus
postmodern ethics
message
systematic desensitization