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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistical data about an audience
demographics
ethical dilemma
channel
disclosure
2. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
punctuation
nominal group technique
deontology
3. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
patchwork plagiarism
situational anxiety
systematic desensitization
mindful communication
4. The result of an act of encoding
transactional leadership
psychographic profile
message
plagiarism
5. Process of communicating and interpreting communication—the official communication terms for these processes
positive reinforcement
encoding and decoding
stage fright
visualization
6. If in an argument with a friend you may say something you regret but can't take it back
asynchronous communication
synchronous
writer's block
communication is irreversible
7. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
inadequate positive reinforcement
synergy
demographic profile
punctuation
8. This type of leader emphasizes accomplishing goals and managing time above all else
inadequate positive reinforcement
ethos
individualism
task leader
9. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
responding
kickoff meeting
audience adaptation
low-context culture
10. The process of stating verbatim - in a presentation - information derived from an author other than oneself
pseudonym
qualities that define communication
parenthetical citations
direct quoting
11. The Greek word meaning 'credibility'
responsibility
deontology
ethos
learned helplessness
12. The recipient of a message
utilitarianism
disclose
receiver
evaluate
13. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
dispositional communication anxiety
groupthink
small power distance
message
14. The process in which you are engaging when you share personal or intimate information with an online audience
mindful communication
disclosure
content and relationship
demographics
15. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
two-pizza team
inadequate positive reinforcement
globalization
oral citations
16. Standards for behavior that people don't alter even when the situation warrants
kickoff meeting
rigid rules
attitudes
reticence
17. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
communication is irreversible
subjective listening
fields
message
18. Two or more people working together to produce a result they could not have produced on their own
feedback
demographics
synergy
mindful communication
19. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
dispositional communication anxiety
relationship
responding
20. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
globalization
attitudes
deontology
interpret
21. What audience members hold to be true or false
cognitive reconstructing
virtue ethics
beliefs
global plagiarism
22. A leadership style in which members participate in the decision-making process
dialectic
communication
democratic leadership
negligence
23. The first stage of hearing is when you receive the message (or listen to it)
rigid rules
jargon
receive
consensus
24. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
culture
virtue ethics
social loafing
attitudes
25. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
respond
synchronous
transactional leadership
evaluate
26. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
authoritarian leadership
confirming response
culture
27. Describes the physical process of sound waves bouncing off of an eardrum
consensus
hearing
asynchronous
receiver
28. When employers use internet searches and social networking sites to find out information or screen potential hires
content and relationship
demographics
receive
cybervetting
29. The act of interpreting a situation and treating the interpretation as real
co-located
low-context culture
attitudes
labeling
30. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
edited books
oral citations
channel
postmodern ethics
31. Therapeutic technique that helps alleviate people's fear through directed conversation
transformational leadership
cognitive therapy
fields
channel
32. Documented tasks assigned to a member for completion by a particular time
task leader
action items
listen
qualifier
33. Our public selves that make up who we want to be seen as
stage fright
social loafing
edited books
face
34. Recasting your interpretation of an event from a different perspective
ethics
remember
reframing
direct quoting
35. A culture in which meaning is expressed through explicit verbal messages
low-context culture
authoritarian leadership
reticence
attitudes
36. Originator of a message
decoding
content and relationship
receiver
source
37. What are the two levels/types of meaning every message transmits?
content and relationship
affordances
shyness
communication apprehension
38. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
plagiarism
paraphrasing
remember
message
39. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
demographics
utilitarianism
respond
individualism
40. The capabilities of the technology used to communicate online
affordances
strong uncertainty avoidance
conflict of interest
kickoff meeting
41. A response that shows you care about the person and value what they have to say
channel
ethics
confirming response
individualism
42. The perspective that the ethical quality of an action should be determined by evaluating its consequences
values
consequentialism
respond
groupthink
43. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
beliefs
authoritarian leadership
culture
44. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
feedback
high-context culture
message
authoritarian leadership
45. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
remember
globalization
understand
utilitarianism
46. From the Greek word for 'the word;' it is translated as logic
logos
transactional leadership
demographic profile
shyness
47. The interplay between encoding and decoding messages
dialectic
utilitarianism
interpret
feedback
48. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
message
channel
disclose
49. When a team meaner slacks off because he know the work will get done regardless of his effort
listen
labeling
social loafing
dispositional communication anxiety
50. To bring to mind or think of again; to keep in mind for attention or consideration
remember
groupthink
task leader
content