Test your basic knowledge |

Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The organization style used for referencing citations in your actual presentation






2. Stage of the five-step - active-listening model involves answering and giving feedback.






3. The result of an act of encoding






4. The overall feel of the group - composed of all the group's relationships






5. Motivating team members using a system of rewards and punishments






6. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






7. Therapeutic technique that helps alleviate people's fear through directed conversation






8. Having multiple types of connections with another person in your group






9. The capabilities of the technology used to communicate online






10. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






11. Recasting your interpretation of an event from a different perspective






12. The way in which people segment a sequence of words or behaviors






13. A leadership style in which members participate in the decision-making process






14. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






15. Theory of the perfect team size according to Amazon.com founder Jeff Bezos






16. The process in which you are engaging when you share personal or intimate information with an online audience






17. The act of interpreting a situation and treating the interoperation as real






18. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






19. The perspective that the ethical quality of an action should be determined by evaluating its consequences






20. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






21. Coming to group conclusion without critical thinking or evaluation of alternatives






22. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






23. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






24. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






25. Originator of a message






26. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






27. Standards for behavior that people don't alter even when the situation warrants






28. If in an argument with a friend you may say something you regret but can't take it back






29. A sense of 'stuckness' when trying to write

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30. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






31. A method that allows a public speaker to integrate research into the body of their text






32. A leadership style in which the leader is hands-off and allows members to make decisions on their own






33. To bring to mind or think of again; to keep in mind for attention or consideration






34. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






35. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






36. To say something in return: make an answer; to react in response






37. A leadership style in which the leader makes decisions by herself






38. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






39. A learned system of meanings which help us make sense in our everyday surroundings






40. Motivating team members by connecting them to a greater ideal






41. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






42. A tension between two opposing but valuable preferences






43. Submitting the same work for more than one class






44. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






45. Two or more people working together to produce a result they could not have produced on their own






46. The process of stating verbatim - in a presentation - information derived from an author other than oneself






47. The normal anxiety people experience when they find themselves in a stressful situation






48. Specialized and complicated terminology used by a particular discipline






49. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






50. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels