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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






2. Therapeutic technique that helps alleviate people's fear through directed conversation






3. A response that shows you care about the person and value what they have to say






4. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






5. The receiver's act of attaching meaning to a message sent by a source






6. Motivating team members using a system of rewards and punishments






7. Shyness or communication apprehension






8. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






9. The extent to which the message after transmission is similar to the message originally transmitted






10. The tendency of a person to avoid social interaction






11. Service provider used for sending digital communication; usually associated with emails






12. Cultures that view conflict as a threat and to be avoided






13. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






14. Statistical data about an audience






15. From the Greek word for 'the word;' it is translated as logic






16. The affective aspect of a message






17. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






18. Originator of a message






19. The recipient of a message






20. The capabilities of the technology used to communicate online






21. Recasting your interpretation of an event from a different perspective






22. A type of therapy that helps alleviate people's fears through directed conversation






23. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






24. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






25. Those upon whom the ideas - feelings - information - e.g. the message - are presented






26. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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27. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






28. Specialized and complicated terminology used by a particular discipline






29. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






30. To bring to mind or think of again; to keep in mind for attention or consideration






31. Considering the benefits or consequences of an action for oneself first - and for others second






32. Being consciously aware of - and paying attention to our communication behavior






33. Taking another person's work in full and representing it as your one while making little or nor change to the material






34. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






35. Stage of the five-step - active-listening model involves answering and giving feedback.






36. Location - cultural differences - gender styles






37. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






38. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






39. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






40. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






41. The substantive aspect of a message






42. The perspective that the ethical quality of an action should be determined by evaluating its consequences






43. A sense of 'stuckness' when trying to write

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44. The Greek word meaning 'credibility'






45. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






46. The anxiety a person experiences when speaking in public






47. The process in which you are engaging when you share personal or intimate information with an online audience






48. A leadership style in which members participate in the decision-making process






49. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






50. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status