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Test your basic knowledge |
Professional Communication Skills Vocab
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Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
multiple submissions
virtue ethics
qualities that define communication
situational anxiety
2. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
nominal group technique
culture
conflict of interest
source
3. To pay attention to sound. To hear something with thoughtful attention: give consideration
oral citations
listen
conspicuousness
weak uncertainty avoidance
4. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
receiver
consensus
groupthink
inadequate positive reinforcement
5. To say something in return: make an answer; to react in response
backchanneling cues
evaluate
respond
you cannot not communicate
6. Two or more people working together to produce a result they could not have produced on their own
affordances
labeling
global plagiarism
synergy
7. The affective aspect of a message
relationship
situational anxiety
encoding
kickoff meeting
8. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
situational anxiety
incremental plagiarism
democratic leadership
9. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
incremental plagiarism
plagiarism
cognitive reconstructing
two-pizza team
10. From the Greek word for 'the word;' it is translated as logic
weak uncertainty avoidance
logos
parenthetical citations
receive
11. Feeling that you are an unwelcome focus of attention
audience adaptation
demographics
large-power distance
conspicuousness
12. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
beliefs
laissez-faire leadership
consequentialism
dispositional communication anxiety
13. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
disclosure
audience adaptation
oral citations
consensus
14. A statement used in your presentation that demonstrates why the source you are referring to is credible
groupthink
visualization
qualifier
consensus
15. Audience members' likes and dislikes
virtue ethics
kickoff meeting
attitudes
patchwork plagiarism
16. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
two-pizza team
disclosure
pseudonym
situational anxiety
17. The general predisposition to avoid situations that require communication
conflict of interest
transactional leadership
flexible intercultural communication
communication apprehension
18. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
message
transactional leadership
intercultural communication
ethics
19. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
self-interest
qualities that define communication
parenthetical citations
postmodern ethics
20. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
remember
utilitarianism
disclose
confirming response
21. A response that shows you care about the person and value what they have to say
low cues
confirming response
multiple submissions
kickoff meeting
22. The capabilities of the technology used to communicate online
message
labeling
flexible intercultural communication
affordances
23. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
audience-centered presenter
Maslow's Hierarchy of Needs
small power distance
communication apprehension
24. The interplay between encoding and decoding messages
cognitive therapy
reticence
situational anxiety
feedback
25. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
groupthink
ethical dilemma
asynchronous
cybervetting
26. Considering the benefits or consequences of an action for oneself first - and for others second
self-interest
backchanneling cues
high-context culture
virtue ethics
27. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
talkaholic
strong uncertainty avoidance
Editorial columns (opinions pieces)
reframing
28. The act of interpreting a situation and treating the interpretation as real
ethical dilemma
democratic leadership
labeling
affordances
29. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
transformational leadership
patchwork plagiarism
domain
laissez-faire leadership
30. Shyness or communication apprehension
groupthink
qualifier
psychographic profile
reticence
31. Specialized and complicated terminology used by a particular discipline
jargon
relationship
ethical dilemma
beliefs
32. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
domain
evaluate
contextual barriers to listening
psychographic profile
33. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
relationship
virtue ethics
situational anxiety
remember
34. Therapeutic technique that helps alleviate people's fear through directed conversation
contextual barriers to listening
cognitive therapy
confirming response
oral citations
35. An audience-centered approach to communication in which other perspectives are taken into account
respond
cognitive reconstructing
rhetorical sensitivity
audience adaptation
36. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
dialectic
audience adaptation
domain
communication
37. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
self-interest
receive
audience analysis
hearing
38. Mediated communication that occurs with both participants attending message exchange in real-time
backchanneling cues
synchronous
utilitarianism
co-located
39. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
punctuation
individualism
talkaholic
disclosure
40. Motivating team members using a system of rewards and punishments
values
hearing
two-pizza team
transactional leadership
41. Refers to audience members' general likes and dislikes in relation to particular subjects
plagiarism
content
disclose
attitudes
42. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
receive
face
communication
virtue ethics
43. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
values
virtue ethics
writer's block
large-power distance
44. Coming to group conclusion without critical thinking or evaluation of alternatives
action items
understand
positive reinforcement
groupthink
45. Any condition that affects the fidelity of the message being sent (internal or external)
disclose
noise
communication is irreversible
social loafing
46. Being adaptive - creative - and experimental in your communication style
systematic desensitization
reframing
flexible intercultural communication
least group size
47. What audience members hold to be true or false
relationship
two-pizza team
beliefs
demographics
48. The receiver's act of attaching meaning to a message sent by a source
communication
noise
decoding
audience
49. Falsely representing any material obtained from another source as your own work
attitudes
channel
plagiarism
disclosure
50. A culture in which meaning is expressed through explicit verbal messages
low-context culture
consensus
incremental plagiarism
dialectic
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