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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process of communicating and interpreting communication—the official communication terms for these processes






2. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






3. Describes the physical process of sound waves bouncing off of an eardrum






4. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution






5. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






6. The first stage of hearing is when you receive the message (or listen to it)






7. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






8. The overall feel of the group - composed of all the group's relationships






9. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






10. The affective aspect of a message






11. Refers to audience members' general likes and dislikes in relation to particular subjects






12. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






13. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






14. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






15. Communication that is not occurring in real-time






16. Statistical data about an audience






17. The general predisposition to avoid situations that require communication






18. 'Learning' through experience that you can't change a situation






19. What are the two levels/types of meaning every message transmits?






20. Being consciously aware of - and paying attention to our communication behavior






21. Therapeutic technique that helps alleviate people's fear through directed conversation






22. The receiver's act of attaching meaning to a message sent by a source






23. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






24. The perspective that the ethical quality of an action should be determined by evaluating its consequences






25. Revealing personal or intimate information to an online audience






26. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






27. Any condition that affects the fidelity of the message being sent (internal or external)






28. Communicators who are located in physical proximity (such as the same room)






29. The process in which you are engaging when you share personal or intimate information with an online audience






30. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






31. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






32. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






33. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






34. Having multiple types of connections with another person in your group






35. This type of communication apprehension occurs only in particular - and typically stressful - contexts






36. An audience-centered approach to communication in which other perspectives are taken into account






37. The recipient of a message






38. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






39. In postmodern ethics - the obligation to respond to the actions of others






40. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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41. To say something in return: make an answer; to react in response






42. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






43. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






44. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






45. When a team meaner slacks off because he know the work will get done regardless of his effort






46. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






47. Coming to group conclusion without critical thinking or evaluation of alternatives






48. Shyness or communication apprehension






49. Our public selves that make up who we want to be seen as






50. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way