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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of interpreting a situation and treating the interoperation as real
labeling
social loafing
inadequate positive reinforcement
receive
2. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
consensus
disclosure
action items
collectivism
3. A leadership style in which the leader makes decisions by herself
labeling
authoritarian leadership
co-located
subjective listening
4. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
hearing
pseudonym
audience analysis
audience adaptation
5. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
edited books
understand
feedback
responding
6. The first stage of hearing is when you receive the message (or listen to it)
flexible intercultural communication
visualization
receive
transformational leadership
7. The perspective that the ethical quality of an action should be determined by evaluating its consequences
groupthink
situational anxiety
you cannot not communicate
consequentialism
8. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
communication apprehension
groupthink
parenthetical citations
two-pizza team
9. A method that allows a public speaker to integrate research into the body of their text
learned helplessness
parenthetical citations
inadequate positive reinforcement
interpret
10. The substantive aspect of a message
content
democratic leadership
attitudes
backchanneling cues
11. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
communication apprehension
values
synergy
12. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
talkaholic
stage fright
learned helplessness
mindful communication
13. A sense of 'stuckness' when trying to write
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14. Refers to audience members' general likes and dislikes in relation to particular subjects
cognitive therapy
rhetorical sensitivity
attitudes
cognitive therapy
15. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
interpret
confirming response
message
groupthink
16. The source's act of transforming an idea into a message to transmit to a receiver
encoding
self-interest
task leader
high-context culture
17. The minimum number of people needed to achieve the desired results
receive
talkaholic
least group size
feedback
18. Two or more people working together to produce a result they could not have produced on their own
synergy
strong uncertainty avoidance
communication apprehension
inadequate positive reinforcement
19. Location - cultural differences - gender styles
demographics
contextual barriers to listening
attitudes
decoding
20. Communication that is not occurring in real time
communication is irreversible
asynchronous communication
democratic leadership
transformational leadership
21. A culture in which meaning is expressed through explicit verbal messages
weak uncertainty avoidance
cognitive therapy
nominal group technique
low-context culture
22. What audience members hold to be true or false
beliefs
kickoff meeting
relationship
democratic leadership
23. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
laissez-faire leadership
ethical dilemma
demographics
24. What are the two levels/types of meaning every message transmits?
qualities that define communication
positive reinforcement
content and relationship
understand
25. The capabilities of the technology used to communicate online
affordances
contextual barriers to listening
two-pizza team
confirming response
26. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
content
conflict of interest
demographic profile
qualities that define communication
27. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
fields
incremental plagiarism
demographics
demographic profile
28. Cultures that view conflict as a threat and to be avoided
flexible intercultural communication
strong uncertainty avoidance
incremental plagiarism
large-power distance
29. Falsely representing any material obtained from another source as your own work
demographics
logos
permanence of records
plagiarism
30. Audience members' likes and dislikes
task leader
attitudes
pseudonym
punctuation
31. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
social loafing
positive reinforcement
talkaholic
confirming response
32. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
message
direct quoting
task leader
33. Submitting the same work for more than one class
multiple submissions
reticence
intercultural communication
large-power distance
34. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
rhetorical sensitivity
qualities that define communication
social loafing
fields
35. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
content and relationship
dispositional communication anxiety
social loafing
attitudes
36. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
reframing
logos
communication
postmodern ethics
37. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
postmodern ethics
direct quoting
attitudes
shyness
38. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
source
factors that can increase stage fright
discriminate
deontology
39. The Greek word meaning 'credibility'
ethos
individualism
least group size
social loafing
40. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
intercultural communication
global plagiarism
demographics
two-pizza team
41. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
negligence
weak uncertainty avoidance
message
multiple submissions
42. Describes the physical process of sound waves bouncing off of an eardrum
systematic desensitization
hearing
low cues
self-interest
43. When a team meaner slacks off because he know the work will get done regardless of his effort
cognitive reconstructing
social loafing
high-context culture
responsibility
44. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
stage fright
noise
visualization
virtue ethics
45. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
two-pizza team
ethical dilemma
shyness
subjective listening
46. Stage of the five-step - active-listening model involves answering and giving feedback.
conspicuousness
fidelity
demographics
responding
47. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
edited books
respond
disclose
48. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
receiver
feedback
psychographic profile
face
49. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
responding
subjective listening
incremental plagiarism
provinsialism
50. The act of interpreting a situation and treating the interpretation as real
synchronous
labeling
encoding
confirming response