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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






2. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






3. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






4. Our public selves that make up who we want to be seen as






5. The result of an act of encoding






6. Motivating team members using a system of rewards and punishments






7. A learned system of meanings which help us make sense in our everyday surroundings






8. Audience members' likes and dislikes






9. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






10. The medium through which a message passes on its way from source to receiver






11. Therapeutic technique that helps alleviate people's fear through directed conversation






12. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






13. The anxiety a person experiences when speaking in public






14. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






15. The capabilities of the technology used to communicate online






16. Service provider used for sending digital communication; usually associated with emails






17. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






18. This type of leader emphasizes accomplishing goals and managing time above all else






19. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






20. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






21. The organization style used for referencing citations in your actual presentation






22. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






23. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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24. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






25. A leadership style in which members participate in the decision-making process






26. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






27. Communication that is not occurring in real time






28. Describes the physical process of sound waves bouncing off of an eardrum






29. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






30. A tension between two opposing but valuable preferences






31. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






32. A response that shows you care about the person and value what they have to say






33. Cultures that view conflict as natural and potentially positive






34. Documented tasks assigned to a member for completion by a particular time






35. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






36. The way in which people segment a sequence of words or behaviors






37. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






38. Any condition that affects the fidelity of the message being sent (internal or external)






39. The normal anxiety people experience when they find themselves in a stressful situation






40. Feeling that you are an unwelcome focus of attention






41. Stage of the five-step - active-listening model involves answering and giving feedback.






42. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






43. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






44. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






45. A leadership style in which the leader is hands-off and allows members to make decisions on their own






46. The substantive aspect of a message






47. A type of therapy that helps alleviate people's fears through directed conversation






48. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






49. Cultures that view conflict as a threat and to be avoided






50. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status