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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Therapeutic technique that helps alleviate people's fear through directed conversation






2. The extent to which the message after transmission is similar to the message originally transmitted






3. If in an argument with a friend you may say something you regret but can't take it back






4. The anxiety a person experiences when speaking in public






5. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






6. What an audience members judge to be right or wrong






7. Our public selves that make up who we want to be seen as






8. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






9. 'Learning' through experience that you can't change a situation






10. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






11. Documented tasks assigned to a member for completion by a particular time






12. The process in which you are engaging when you share personal or intimate information with an online audience






13. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






14. Audience members' likes and dislikes






15. What audience members hold to be true or false






16. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






17. The act of interpreting a situation and treating the interpretation as real






18. What are the two levels/types of meaning every message transmits?






19. The receiver's act of attaching meaning to a message sent by a source






20. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






21. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






22. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






23. Process of communicating and interpreting communication—the official communication terms for these processes






24. Statistical data about an audience






25. Cues to let the speaker know you're listening






26. To bring to mind or think of again; to keep in mind for attention or consideration






27. The result of an act of encoding






28. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






29. Two or more people working together to produce a result they could not have produced on their own






30. Revealing personal or intimate information to an online audience






31. A tension between two opposing but valuable preferences






32. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






33. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'






34. The first stage of hearing is when you receive the message (or listen to it)






35. The process of stating verbatim - in a presentation - information derived from an author other than oneself






36. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






37. The perspective that the ethical quality of an action should be determined by evaluating its consequences






38. The source's act of transforming an idea into a message to transmit to a receiver






39. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






40. In postmodern ethics - the obligation to respond to the actions of others






41. The recipient of a message






42. To say something in return: make an answer; to react in response






43. The general predisposition to avoid situations that require communication






44. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






45. The way in which people segment a sequence of words or behaviors






46. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






47. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals






48. Originator of a message






49. A method that allows a public speaker to integrate research into the body of their text






50. Having multiple types of connections with another person in your group