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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To bring to mind or think of again; to keep in mind for attention or consideration
collectivism
discriminate
reframing
remember
2. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
audience
nominal group technique
face
psychographic profile
3. What an audience members judge to be right or wrong
action items
logos
situational anxiety
values
4. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
synchronous
psychographic profile
multiple submissions
nominal group technique
5. In postmodern ethics - the obligation to respond to the actions of others
audience-centered presenter
pseudonym
utilitarianism
responsibility
6. A response that shows you care about the person and value what they have to say
confirming response
factors that can increase stage fright
mindful communication
self-interest
7. A leadership style in which members participate in the decision-making process
talkaholic
psychographic profile
decoding
democratic leadership
8. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
subjective listening
factors that can increase stage fright
laissez-faire leadership
jargon
9. Communication that is not occurring in real time
cybervetting
source
asynchronous communication
you cannot not communicate
10. Considering the benefits or consequences of an action for oneself first - and for others second
multiplexity
attitudes
self-interest
task leader
11. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
understand
culture
ethos
consensus
12. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
encoding and decoding
learned helplessness
message
audience adaptation
13. The process of stating verbatim - in a presentation - information derived from an author other than oneself
two-pizza team
direct quoting
oral citations
Maslow's Hierarchy of Needs
14. A tension between two opposing but valuable preferences
dialectic
direct quoting
situational anxiety
individualism
15. The organization style used for referencing citations in your actual presentation
oral citations
communication apprehension
communication
noise
16. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
systematic desensitization
content
communication
punctuation
17. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive reconstructing
asynchronous
strong uncertainty avoidance
synchronous
18. A leadership style in which the leader is hands-off and allows members to make decisions on their own
dispositional communication anxiety
transactional leadership
laissez-faire leadership
face
19. Service provider used for sending digital communication; usually associated with emails
virtue ethics
cognitive therapy
transactional leadership
domain
20. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
discriminate
deontology
self-interest
talkaholic
21. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members
audience-centered presenter
audience
groupthink
climate
22. Two or more people working together to produce a result they could not have produced on their own
transactional leadership
positive reinforcement
synergy
stage fright
23. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
factors that can increase stage fright
laissez-faire leadership
dispositional communication anxiety
parenthetical citations
24. The act of interpreting a situation and treating the interpretation as real
incremental plagiarism
shyness
labeling
social loafing
25. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
Editorial columns (opinions pieces)
attitudes
pseudonym
edited books
26. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
demographics
conflict of interest
subjective listening
globalization
27. The act of interpreting a situation and treating the interoperation as real
discriminate
labeling
permanence of records
positive reinforcement
28. Taking another person's work in full and representing it as your one while making little or nor change to the material
oral citations
rigid rules
global plagiarism
audience adaptation
29. Coming to group conclusion without critical thinking or evaluation of alternatives
stage fright
groupthink
systematic desensitization
face
30. The medium through which a message passes on its way from source to receiver
content
channel
audience analysis
psychographic profile
31. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
reframing
kickoff meeting
evaluate
32. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
two-pizza team
negligence
provinsialism
encoding and decoding
33. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
individualism
co-located
systematic desensitization
evaluate
34. The receiver's act of attaching meaning to a message sent by a source
communication
disclosure
decoding
listen
35. An audience-centered approach to communication in which other perspectives are taken into account
backchanneling cues
rhetorical sensitivity
relationship
disclose
36. The source's act of transforming an idea into a message to transmit to a receiver
encoding
conflict of interest
paraphrasing
dispositional communication anxiety
37. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
democratic leadership
globalization
audience analysis
hearing
38. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
audience-centered presenter
contextual barriers to listening
demographics
weak uncertainty avoidance
39. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
learned helplessness
low cues
systematic desensitization
negligence
40. The minimum number of people needed to achieve the desired results
audience
least group size
demographics
multiplexity
41. What audience members hold to be true or false
beliefs
deontology
oral citations
asynchronous
42. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
shyness
you cannot not communicate
permanence of records
flexible intercultural communication
43. Those upon whom the ideas - feelings - information - e.g. the message - are presented
democratic leadership
qualifier
Maslow's Hierarchy of Needs
audience
44. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
parenthetical citations
labeling
ethics
stage fright
45. Describes the physical process of sound waves bouncing off of an eardrum
ethics
evaluate
global plagiarism
hearing
46. 'Learning' through experience that you can't change a situation
globalization
learned helplessness
evaluate
transactional leadership
47. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
message
utilitarianism
authoritarian leadership
patchwork plagiarism
48. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
discriminate
writer's block
fields
49. A type of therapy that helps alleviate people's fears through directed conversation
cognitive therapy
rigid rules
individualism
low cues
50. A sense of 'stuckness' when trying to write
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