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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Service provider used for sending digital communication; usually associated with emails
contextual barriers to listening
domain
content
communication is irreversible
2. In postmodern ethics - the obligation to respond to the actions of others
consequentialism
responsibility
demographics
learned helplessness
3. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
low cues
plagiarism
globalization
4. From the Greek word for 'the word;' it is translated as logic
multiple submissions
remember
logos
virtue ethics
5. The act of interpreting a situation and treating the interoperation as real
rigid rules
contextual barriers to listening
dispositional communication anxiety
labeling
6. Cultures that view conflict as natural and potentially positive
social loafing
authoritarian leadership
subjective listening
weak uncertainty avoidance
7. Communication that is not occurring in real-time
asynchronous
weak uncertainty avoidance
direct quoting
low-context culture
8. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
postmodern ethics
fields
authoritarian leadership
reticence
9. Communication that is not occurring in real time
parenthetical citations
asynchronous communication
domain
decoding
10. Motivating team members using a system of rewards and punishments
demographic profile
transactional leadership
learned helplessness
authoritarian leadership
11. Location - cultural differences - gender styles
message
flexible intercultural communication
contextual barriers to listening
parenthetical citations
12. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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13. Communicators who are located in physical proximity (such as the same room)
cognitive therapy
backchanneling cues
co-located
receiver
14. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
high-context culture
situational anxiety
inadequate positive reinforcement
audience adaptation
15. The result of an act of encoding
fields
confirming response
message
domain
16. Motivating team members by connecting them to a greater ideal
affordances
authoritarian leadership
transformational leadership
audience
17. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
global plagiarism
confirming response
demographics
18. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
talkaholic
consensus
global plagiarism
psychographic profile
19. This type of communication apprehension occurs only in particular - and typically stressful - contexts
beliefs
situational anxiety
advantages of working in teams
evaluate
20. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
respond
cybervetting
negligence
democratic leadership
21. What an audience members judge to be right or wrong
values
attitudes
labeling
listen
22. The substantive aspect of a message
situational anxiety
Editorial columns (opinions pieces)
consequentialism
content
23. A statement used in your presentation that demonstrates why the source you are referring to is credible
permanence of records
dialectic
social loafing
qualifier
24. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
affordances
culture
stage fright
globalization
25. Describes the physical process of sound waves bouncing off of an eardrum
postmodern ethics
hearing
self-interest
respond
26. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
synchronous
intercultural communication
receiver
feedback
27. Statistical data about an audience
transactional leadership
demographics
talkaholic
psychographic profile
28. Cultures that view conflict as a threat and to be avoided
encoding and decoding
strong uncertainty avoidance
small power distance
confirming response
29. A method that allows a public speaker to integrate research into the body of their text
beliefs
channel
parenthetical citations
qualities that define communication
30. If in an argument with a friend you may say something you regret but can't take it back
communication is irreversible
channel
punctuation
listen
31. Revealing personal or intimate information to an online audience
nominal group technique
disclose
responding
cognitive therapy
32. Originator of a message
asynchronous communication
pseudonym
source
advantages of working in teams
33. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
disclosure
cognitive reconstructing
authoritarian leadership
rhetorical sensitivity
34. 'Learning' through experience that you can't change a situation
understand
talkaholic
learned helplessness
situational anxiety
35. Stage of the five-step - active-listening model involves answering and giving feedback.
asynchronous communication
writer's block
responding
decoding
36. What are the two levels/types of meaning every message transmits?
factors that can increase stage fright
reframing
affordances
content and relationship
37. A culture in which meaning is expressed through explicit verbal messages
consensus
intercultural communication
attitudes
low-context culture
38. A learned system of meanings which help us make sense in our everyday surroundings
culture
nominal group technique
groupthink
advantages of working in teams
39. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
inadequate positive reinforcement
climate
punctuation
ethics
40. The minimum number of people needed to achieve the desired results
decoding
least group size
deontology
logos
41. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
labeling
groupthink
paraphrasing
message
42. The affective aspect of a message
responsibility
conspicuousness
high-context culture
relationship
43. Being consciously aware of - and paying attention to our communication behavior
attitudes
mindful communication
low cues
groupthink
44. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
edited books
rhetorical sensitivity
content and relationship
positive reinforcement
45. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
situational anxiety
learned helplessness
receiver
46. What audience members hold to be true or false
consensus
beliefs
patchwork plagiarism
ethos
47. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
large-power distance
groupthink
message
individualism
48. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
communication is irreversible
transformational leadership
receive
49. When employers use internet searches and social networking sites to find out information or screen potential hires
listen
disclosure
noise
cybervetting
50. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
Maslow's Hierarchy of Needs
domain
asynchronous communication
psychographic profile