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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






2. Specialized and complicated terminology used by a particular discipline






3. Therapeutic technique that helps alleviate people's fear through directed conversation






4. Refers to audience members' general likes and dislikes in relation to particular subjects






5. Communication that is not occurring in real-time






6. If in an argument with a friend you may say something you regret but can't take it back






7. The process in which you are engaging when you share personal or intimate information with an online audience






8. The organization style used for referencing citations in your actual presentation






9. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






10. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






11. A method that allows a public speaker to integrate research into the body of their text






12. Motivating team members using a system of rewards and punishments






13. Taking another person's work in full and representing it as your one while making little or nor change to the material






14. When a team meaner slacks off because he know the work will get done regardless of his effort






15. A tension between two opposing but valuable preferences






16. Cultures that view conflict as a threat and to be avoided






17. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






18. Motivating team members by connecting them to a greater ideal






19. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation






20. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






21. A learned system of meanings which help us make sense in our everyday surroundings






22. The receiver's act of attaching meaning to a message sent by a source






23. The act of interpreting a situation and treating the interpretation as real






24. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






25. A statement used in your presentation that demonstrates why the source you are referring to is credible






26. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






27. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






28. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






29. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






30. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






31. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






32. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






33. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






34. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests






35. A response that shows you care about the person and value what they have to say






36. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






37. The tendency of a person to avoid social interaction






38. The perspective that the ethical quality of an action should be determined by evaluating its consequences






39. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character






40. The source's act of transforming an idea into a message to transmit to a receiver






41. Being adaptive - creative - and experimental in your communication style






42. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






43. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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44. To bring to mind or think of again; to keep in mind for attention or consideration






45. The way in which people segment a sequence of words or behaviors






46. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors






47. A sense of 'stuckness' when trying to write

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48. The anxiety a person experiences when speaking in public






49. The process of stating verbatim - in a presentation - information derived from an author other than oneself






50. What an audience members judge to be right or wrong







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