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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interplay between encoding and decoding messages






2. In postmodern ethics - the obligation to respond to the actions of others






3. The process of stating verbatim - in a presentation - information derived from an author other than oneself






4. Reward for engaging in some activity. Example: when an audience applauds you during a presentation






5. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






6. A tension between two opposing but valuable preferences






7. Stage of the five-step - active-listening model involves answering and giving feedback.






8. Communication that is not occurring in real time






9. Audience members' likes and dislikes






10. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






11. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior






12. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






13. Recasting your interpretation of an event from a different perspective






14. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






15. Submitting the same work for more than one class






16. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






17. Cultures that view conflict as natural and potentially positive






18. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






19. Service provider used for sending digital communication; usually associated with emails






20. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






21. If in an argument with a friend you may say something you regret but can't take it back






22. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other






23. When a team meaner slacks off because he know the work will get done regardless of his effort






24. The act of interpreting a situation and treating the interoperation as real






25. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences






26. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






27. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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28. The overall feel of the group - composed of all the group's relationships






29. A leadership style in which members participate in the decision-making process






30. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






31. Two or more people working together to produce a result they could not have produced on their own






32. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






33. Those upon whom the ideas - feelings - information - e.g. the message - are presented






34. A statement used in your presentation that demonstrates why the source you are referring to is credible






35. The organization style used for referencing citations in your actual presentation






36. The way in which people segment a sequence of words or behaviors






37. Specialized and complicated terminology used by a particular discipline






38. The capabilities of the technology used to communicate online






39. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






40. The minimum number of people needed to achieve the desired results






41. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






42. Originator of a message






43. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept






44. Standards for behavior that people don't alter even when the situation warrants






45. The perspective that the ethical quality of an action should be determined by evaluating its consequences






46. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience






47. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure






48. The affective aspect of a message






49. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






50. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds