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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What an audience members judge to be right or wrong






2. The substantive aspect of a message






3. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






4. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work






5. The source's act of transforming an idea into a message to transmit to a receiver






6. If in an argument with a friend you may say something you regret but can't take it back






7. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones






8. The overall feel of the group - composed of all the group's relationships






9. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






10. Therapeutic technique that helps alleviate people's fear through directed conversation






11. Having multiple types of connections with another person in your group






12. Standards for behavior that people don't alter even when the situation warrants






13. Cultures that view conflict as a threat and to be avoided






14. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties






15. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






16. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






17. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






18. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means






19. Considering the benefits or consequences of an action for oneself first - and for others second






20. Being adaptive - creative - and experimental in your communication style






21. The process in which you are engaging when you share personal or intimate information with an online audience






22. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






23. The first stage of hearing is when you receive the message (or listen to it)






24. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status






25. Communicators who are located in physical proximity (such as the same room)






26. The normal anxiety people experience when they find themselves in a stressful situation






27. The act of interpreting a situation and treating the interoperation as real






28. When a team meaner slacks off because he know the work will get done regardless of his effort






29. Two or more people working together to produce a result they could not have produced on their own






30. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor






31. A leadership style in which members participate in the decision-making process






32. The Greek word meaning 'credibility'






33. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'






34. A leadership style in which the leader is hands-off and allows members to make decisions on their own






35. What audience members hold to be true or false






36. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






37. Taking another person's work in full and representing it as your one while making little or nor change to the material






38. Originator of a message






39. This type of communication apprehension occurs only in particular - and typically stressful - contexts






40. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea






41. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






42. Documented tasks assigned to a member for completion by a particular time






43. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness






44. Statistical data about an audience






45. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






46. In postmodern ethics - the obligation to respond to the actions of others






47. Any condition that affects the fidelity of the message being sent (internal or external)






48. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






49. Motivating team members by connecting them to a greater ideal






50. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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