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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The capabilities of the technology used to communicate online
affordances
permanence of records
nominal group technique
asynchronous
2. The tendency of a person to avoid social interaction
shyness
communication
evaluate
hearing
3. A response that shows you care about the person and value what they have to say
confirming response
feedback
attitudes
subjective listening
4. A learned system of meanings which help us make sense in our everyday surroundings
culture
systematic desensitization
permanence of records
you cannot not communicate
5. The anxiety a person experiences when speaking in public
beliefs
audience adaptation
incremental plagiarism
stage fright
6. The overall feel of the group - composed of all the group's relationships
groupthink
democratic leadership
climate
permanence of records
7. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
parenthetical citations
audience analysis
virtue ethics
8. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
patchwork plagiarism
low-context culture
two-pizza team
feedback
9. Specialized and complicated terminology used by a particular discipline
action items
situational anxiety
oral citations
jargon
10. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
strong uncertainty avoidance
punctuation
weak uncertainty avoidance
demographics
11. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
understand
remember
utilitarianism
disclosure
12. Communication that is not occurring in real-time
positive reinforcement
message
individualism
asynchronous
13. A type of therapy that helps alleviate people's fears through directed conversation
ethics
qualities that define communication
relationship
cognitive therapy
14. Therapeutic technique that helps alleviate people's fear through directed conversation
situational anxiety
receive
encoding and decoding
cognitive therapy
15. This type of leader emphasizes accomplishing goals and managing time above all else
fields
decoding
globalization
task leader
16. A method that allows a public speaker to integrate research into the body of their text
shyness
ethical dilemma
parenthetical citations
social loafing
17. Taking another person's work in full and representing it as your one while making little or nor change to the material
demographics
global plagiarism
laissez-faire leadership
situational anxiety
18. Coming to group conclusion without critical thinking or evaluation of alternatives
collectivism
labeling
reframing
groupthink
19. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
fields
ethical dilemma
deontology
confirming response
20. Refers to audience members' general likes and dislikes in relation to particular subjects
synchronous
qualifier
postmodern ethics
attitudes
21. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
disclosure
parenthetical citations
deontology
22. The first stage of hearing is when you receive the message (or listen to it)
beliefs
global plagiarism
conspicuousness
receive
23. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
asynchronous communication
demographics
message
24. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
consequentialism
incremental plagiarism
affordances
25. The receiver's act of attaching meaning to a message sent by a source
writer's block
rhetorical sensitivity
decoding
negligence
26. Documented tasks assigned to a member for completion by a particular time
action items
globalization
rigid rules
ethical dilemma
27. The substantive aspect of a message
audience-centered presenter
content
Editorial columns (opinions pieces)
global plagiarism
28. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
permanence of records
Editorial columns (opinions pieces)
qualities that define communication
attitudes
29. Feeling that you are an unwelcome focus of attention
conspicuousness
situational anxiety
groupthink
affordances
30. Service provider used for sending digital communication; usually associated with emails
factors that can increase stage fright
remember
domain
disclose
31. 'Learning' through experience that you can't change a situation
cognitive therapy
positive reinforcement
learned helplessness
low-context culture
32. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
incremental plagiarism
utilitarianism
authoritarian leadership
audience
33. Standards for behavior that people don't alter even when the situation warrants
rigid rules
ethos
visualization
message
34. Those upon whom the ideas - feelings - information - e.g. the message - are presented
rhetorical sensitivity
ethics
evaluate
audience
35. To say something in return: make an answer; to react in response
respond
cognitive therapy
multiple submissions
weak uncertainty avoidance
36. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
values
systematic desensitization
dispositional communication anxiety
self-interest
37. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
negligence
communication
oral citations
ethics
38. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
global plagiarism
contextual barriers to listening
small power distance
mindful communication
39. Being consciously aware of - and paying attention to our communication behavior
mindful communication
subjective listening
confirming response
rigid rules
40. Considering the benefits or consequences of an action for oneself first - and for others second
encoding
beliefs
self-interest
responsibility
41. The minimum number of people needed to achieve the desired results
weak uncertainty avoidance
parenthetical citations
least group size
punctuation
42. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
task leader
cognitive therapy
paraphrasing
affordances
43. Revealing personal or intimate information to an online audience
values
conspicuousness
deontology
disclose
44. The perspective that the ethical quality of an action should be determined by evaluating its consequences
incremental plagiarism
climate
consequentialism
parenthetical citations
45. The source's act of transforming an idea into a message to transmit to a receiver
fields
encoding
task leader
transformational leadership
46. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
Maslow's Hierarchy of Needs
source
interpret
qualifier
47. The general predisposition to avoid situations that require communication
communication apprehension
least group size
reframing
disclosure
48. Originator of a message
logos
parenthetical citations
confirming response
source
49. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
labeling
visualization
respond
50. A leadership style in which the leader makes decisions by herself
rigid rules
authoritarian leadership
ethics
responsibility