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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The minimum number of people needed to achieve the desired results






2. The overall feel of the group - composed of all the group's relationships






3. Considering the benefits or consequences of an action for oneself first - and for others second






4. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions






5. Therapeutic technique that helps alleviate people's fear through directed conversation






6. When employers use internet searches and social networking sites to find out information or screen potential hires






7. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

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8. The general predisposition to avoid situations that require communication






9. Location - cultural differences - gender styles






10. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc






11. Stage of the five-step - active-listening model involves answering and giving feedback.






12. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study






13. Refers to audience members' general likes and dislikes in relation to particular subjects






14. The normal anxiety people experience when they find themselves in a stressful situation






15. 'Learning' through experience that you can't change a situation






16. The medium through which a message passes on its way from source to receiver






17. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another






18. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people






19. Documented tasks assigned to a member for completion by a particular time






20. Mediated communication that occurs with both participants attending message exchange in real-time






21. Originator of a message






22. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities






23. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






24. What audience members hold to be true or false






25. Falsely representing any material obtained from another source as your own work






26. Coming to group conclusion without critical thinking or evaluation of alternatives






27. Process of communicating and interpreting communication—the official communication terms for these processes






28. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance






29. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






30. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels






31. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






32. This type of communication apprehension occurs only in particular - and typically stressful - contexts






33. A learned system of meanings which help us make sense in our everyday surroundings






34. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group






35. The tendency of a person to avoid social interaction






36. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news






37. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation






38. Motivating team members using a system of rewards and punishments






39. Specialized and complicated terminology used by a particular discipline






40. The affective aspect of a message






41. If in an argument with a friend you may say something you regret but can't take it back






42. Service provider used for sending digital communication; usually associated with emails






43. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






44. A response that shows you care about the person and value what they have to say






45. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind






46. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






47. Revealing personal or intimate information to an online audience






48. A method that allows a public speaker to integrate research into the body of their text






49. The Greek word meaning 'credibility'






50. Any condition that affects the fidelity of the message being sent (internal or external)