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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
psychographic profile
permanence of records
dialectic
shyness
2. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
ethics
consequentialism
dialectic
understand
3. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
high-context culture
noise
groupthink
paraphrasing
4. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
utilitarianism
individualism
low-context culture
receiver
5. When employers use internet searches and social networking sites to find out information or screen potential hires
cybervetting
shyness
global plagiarism
high-context culture
6. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
social loafing
audience-centered presenter
encoding and decoding
7. Therapeutic technique that helps alleviate people's fear through directed conversation
listen
cognitive therapy
groupthink
inadequate positive reinforcement
8. Falsely representing any material obtained from another source as your own work
Editorial columns (opinions pieces)
plagiarism
social loafing
two-pizza team
9. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
systematic desensitization
large-power distance
attitudes
consensus
10. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
permanence of records
low cues
face
you cannot not communicate
11. The normal anxiety people experience when they find themselves in a stressful situation
disclosure
situational anxiety
logos
noise
12. The process in which you are engaging when you share personal or intimate information with an online audience
low cues
qualities that define communication
channel
disclosure
13. A type of book that does not consist of one comprehensive study but instead a number of studies written by various authors
discriminate
dialectic
edited books
multiple submissions
14. The organization style used for referencing citations in your actual presentation
oral citations
advantages of working in teams
negligence
receive
15. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
action items
audience adaptation
Editorial columns (opinions pieces)
deontology
16. To bring to mind or think of again; to keep in mind for attention or consideration
remember
postmodern ethics
source
encoding and decoding
17. Two or more people working together to produce a result they could not have produced on their own
synergy
oral citations
multiple submissions
co-located
18. A sense of 'stuckness' when trying to write
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19. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
disclose
responsibility
visualization
social loafing
20. To say something in return: make an answer; to react in response
oral citations
respond
shyness
dialectic
21. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
synergy
logos
encoding and decoding
22. Location - cultural differences - gender styles
contextual barriers to listening
interpret
collectivism
high-context culture
23. Cultures that view conflict as natural and potentially positive
democratic leadership
weak uncertainty avoidance
groupthink
Editorial columns (opinions pieces)
24. Cues to let the speaker know you're listening
rhetorical sensitivity
backchanneling cues
labeling
logos
25. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
disclose
encoding and decoding
qualities that define communication
audience-centered presenter
26. The minimum number of people needed to achieve the desired results
least group size
disclosure
utilitarianism
demographics
27. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
global plagiarism
paraphrasing
consensus
intercultural communication
28. Recasting your interpretation of an event from a different perspective
nominal group technique
reframing
contextual barriers to listening
weak uncertainty avoidance
29. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
factors that can increase stage fright
reframing
task leader
collectivism
30. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
respond
oral citations
conflict of interest
31. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
authoritarian leadership
receiver
conflict of interest
writer's block
32. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
jargon
multiplexity
qualities that define communication
communication
33. Specialized and complicated terminology used by a particular discipline
Maslow's Hierarchy of Needs
negligence
jargon
advantages of working in teams
34. What audience members hold to be true or false
fidelity
conspicuousness
edited books
beliefs
35. Having multiple types of connections with another person in your group
multiplexity
nominal group technique
responsibility
co-located
36. Being adaptive - creative - and experimental in your communication style
flexible intercultural communication
asynchronous
democratic leadership
logos
37. A type of therapy that helps alleviate people's fears through directed conversation
climate
cognitive therapy
encoding and decoding
demographics
38. Describes the physical process of sound waves bouncing off of an eardrum
transactional leadership
hearing
writer's block
qualifier
39. A tension between two opposing but valuable preferences
dialectic
asynchronous
learned helplessness
demographics
40. Standards for behavior that people don't alter even when the situation warrants
globalization
ethics
rigid rules
small power distance
41. A leadership style in which the leader makes decisions by herself
reframing
authoritarian leadership
source
negligence
42. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
disclose
groupthink
edited books
patchwork plagiarism
43. 'Learning' through experience that you can't change a situation
social loafing
patchwork plagiarism
jargon
learned helplessness
44. Those upon whom the ideas - feelings - information - e.g. the message - are presented
action items
weak uncertainty avoidance
audience
discriminate
45. The source's act of transforming an idea into a message to transmit to a receiver
backchanneling cues
dispositional communication anxiety
encoding
disclosure
46. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
source
beliefs
situational anxiety
postmodern ethics
47. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
situational anxiety
discriminate
attitudes
interpret
48. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
jargon
cognitive therapy
utilitarianism
provinsialism
49. The capabilities of the technology used to communicate online
culture
message
demographic profile
affordances
50. The act of interpreting a situation and treating the interoperation as real
audience
social loafing
labeling
edited books