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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What an audience members judge to be right or wrong
globalization
direct quoting
values
psychographic profile
2. The substantive aspect of a message
receiver
learned helplessness
ethics
content
3. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
collectivism
incremental plagiarism
visualization
action items
4. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
parenthetical citations
rigid rules
social loafing
respond
5. The source's act of transforming an idea into a message to transmit to a receiver
encoding and decoding
encoding
Editorial columns (opinions pieces)
self-interest
6. If in an argument with a friend you may say something you regret but can't take it back
transformational leadership
systematic desensitization
communication is irreversible
direct quoting
7. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
cognitive therapy
affordances
cognitive reconstructing
responding
8. The overall feel of the group - composed of all the group's relationships
consequentialism
climate
audience-centered presenter
synergy
9. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
logos
individualism
rhetorical sensitivity
democratic leadership
10. Therapeutic technique that helps alleviate people's fear through directed conversation
rigid rules
parenthetical citations
cognitive therapy
communication apprehension
11. Having multiple types of connections with another person in your group
individualism
multiplexity
reframing
flexible intercultural communication
12. Standards for behavior that people don't alter even when the situation warrants
backchanneling cues
rigid rules
dialectic
encoding
13. Cultures that view conflict as a threat and to be avoided
beliefs
strong uncertainty avoidance
interpret
ethical dilemma
14. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
attitudes
cognitive reconstructing
cybervetting
deontology
15. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
rhetorical sensitivity
paraphrasing
jargon
least group size
16. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
receive
paraphrasing
self-interest
postmodern ethics
17. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
collectivism
beliefs
respond
you cannot not communicate
18. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
patchwork plagiarism
receive
edited books
communication
19. Considering the benefits or consequences of an action for oneself first - and for others second
receiver
co-located
self-interest
evaluate
20. Being adaptive - creative - and experimental in your communication style
least group size
punctuation
flexible intercultural communication
conflict of interest
21. The process in which you are engaging when you share personal or intimate information with an online audience
visualization
attitudes
disclosure
backchanneling cues
22. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation
advantages of working in teams
dialectic
contextual barriers to listening
shyness
23. The first stage of hearing is when you receive the message (or listen to it)
receive
individualism
climate
Maslow's Hierarchy of Needs
24. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
weak uncertainty avoidance
self-interest
democratic leadership
25. Communicators who are located in physical proximity (such as the same room)
strong uncertainty avoidance
beliefs
co-located
labeling
26. The normal anxiety people experience when they find themselves in a stressful situation
positive reinforcement
disclose
learned helplessness
situational anxiety
27. The act of interpreting a situation and treating the interoperation as real
labeling
dispositional communication anxiety
beliefs
domain
28. When a team meaner slacks off because he know the work will get done regardless of his effort
discriminate
co-located
social loafing
virtue ethics
29. Two or more people working together to produce a result they could not have produced on their own
multiple submissions
discriminate
synergy
collectivism
30. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
communication is irreversible
virtue ethics
nominal group technique
encoding
31. A leadership style in which members participate in the decision-making process
democratic leadership
asynchronous communication
direct quoting
relationship
32. The Greek word meaning 'credibility'
communication
writer's block
ethos
situational anxiety
33. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
dispositional communication anxiety
individualism
face
jargon
34. A leadership style in which the leader is hands-off and allows members to make decisions on their own
cognitive therapy
laissez-faire leadership
individualism
confirming response
35. What audience members hold to be true or false
democratic leadership
small power distance
collectivism
beliefs
36. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
cognitive reconstructing
confirming response
systematic desensitization
visualization
37. Taking another person's work in full and representing it as your one while making little or nor change to the material
oral citations
attitudes
global plagiarism
source
38. Originator of a message
source
fidelity
content and relationship
discriminate
39. This type of communication apprehension occurs only in particular - and typically stressful - contexts
channel
situational anxiety
inadequate positive reinforcement
individualism
40. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
qualities that define communication
affordances
encoding
provinsialism
41. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
responsibility
inadequate positive reinforcement
asynchronous
groupthink
42. Documented tasks assigned to a member for completion by a particular time
action items
asynchronous
task leader
responsibility
43. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
postmodern ethics
audience analysis
deontology
multiplexity
44. Statistical data about an audience
ethical dilemma
consequentialism
disclosure
demographics
45. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
respond
parenthetical citations
negligence
groupthink
46. In postmodern ethics - the obligation to respond to the actions of others
mindful communication
beliefs
asynchronous
responsibility
47. Any condition that affects the fidelity of the message being sent (internal or external)
noise
utilitarianism
respond
audience-centered presenter
48. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
advantages of working in teams
pseudonym
noise
globalization
49. Motivating team members by connecting them to a greater ideal
deontology
evaluate
jargon
transformational leadership
50. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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