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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
consequentialism
communication is irreversible
conflict of interest
noise
2. Process of communicating and interpreting communication—the official communication terms for these processes
large-power distance
encoding and decoding
task leader
individualism
3. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
content and relationship
advantages of working in teams
visualization
message
4. To mark or perceive the distinguishing or peculiar features of; to distinguish by discerning or exposing differences
receiver
direct quoting
discriminate
individualism
5. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
pseudonym
source
dialectic
culture
6. This type of leader emphasizes accomplishing goals and managing time above all else
content and relationship
task leader
discriminate
feedback
7. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
paraphrasing
systematic desensitization
noise
advantages of working in teams
8. The way in which people segment a sequence of words or behaviors
synergy
shyness
punctuation
demographics
9. The act of interpreting a situation and treating the interoperation as real
labeling
values
negligence
flexible intercultural communication
10. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
situational anxiety
reframing
factors that can increase stage fright
transactional leadership
11. The medium through which a message passes on its way from source to receiver
systematic desensitization
channel
interpret
remember
12. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
two-pizza team
disclosure
paraphrasing
positive reinforcement
13. Our public selves that make up who we want to be seen as
multiple submissions
Maslow's Hierarchy of Needs
face
situational anxiety
14. The overall feel of the group - composed of all the group's relationships
interpret
climate
co-located
asynchronous communication
15. What audience members hold to be true or false
audience adaptation
small power distance
talkaholic
beliefs
16. The capabilities of the technology used to communicate online
responding
synergy
affordances
negligence
17. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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18. The perspective that the ethical quality of an action should be determined by evaluating its consequences
affordances
consequentialism
cognitive therapy
provinsialism
19. Service provider used for sending digital communication; usually associated with emails
content and relationship
talkaholic
negligence
domain
20. Revealing personal or intimate information to an online audience
rigid rules
labeling
Editorial columns (opinions pieces)
disclose
21. Cues to let the speaker know you're listening
shyness
democratic leadership
backchanneling cues
global plagiarism
22. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
fields
labeling
incremental plagiarism
source
23. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
rhetorical sensitivity
conflict of interest
jargon
cognitive reconstructing
24. Motivating team members using a system of rewards and punishments
transactional leadership
hearing
consensus
authoritarian leadership
25. To say something in return: make an answer; to react in response
respond
low-context culture
transformational leadership
action items
26. From the Greek word for 'the word;' it is translated as logic
contextual barriers to listening
cognitive reconstructing
logos
audience adaptation
27. Hierarchical cultures where there is a clear chain of command and communication interactions are dependent on where one's position falls on the hierarchy
reframing
cognitive therapy
large-power distance
nominal group technique
28. A culture in which meaning is expressed through explicit verbal messages
low-context culture
provinsialism
demographics
synchronous
29. Specialized and complicated terminology used by a particular discipline
paraphrasing
jargon
cognitive therapy
demographic profile
30. Those upon whom the ideas - feelings - information - e.g. the message - are presented
dialectic
audience
self-interest
evaluate
31. Falsely representing any material obtained from another source as your own work
conflict of interest
plagiarism
values
labeling
32. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
content
individualism
oral citations
multiplexity
33. Refers to audience members' general likes and dislikes in relation to particular subjects
low cues
cognitive therapy
attitudes
labeling
34. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
attitudes
individualism
disclose
low cues
35. A sense of 'stuckness' when trying to write
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36. The affective aspect of a message
relationship
postmodern ethics
patchwork plagiarism
evaluate
37. If in an argument with a friend you may say something you regret but can't take it back
communication
consensus
communication is irreversible
content
38. The interplay between encoding and decoding messages
contextual barriers to listening
flexible intercultural communication
feedback
labeling
39. Mediated communication that occurs with both participants attending message exchange in real-time
qualities that define communication
cognitive therapy
synchronous
message
40. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
cybervetting
asynchronous communication
demographics
qualifier
41. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
social loafing
source
remember
cognitive reconstructing
42. The organization style used for referencing citations in your actual presentation
oral citations
asynchronous communication
attitudes
global plagiarism
43. The normal anxiety people experience when they find themselves in a stressful situation
parenthetical citations
Maslow's Hierarchy of Needs
situational anxiety
rhetorical sensitivity
44. Two or more people working together to produce a result they could not have produced on their own
synergy
self-interest
large-power distance
source
45. Communication that is not occurring in real-time
globalization
responding
asynchronous
transformational leadership
46. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
ethical dilemma
multiplexity
collectivism
consensus
47. The first stage of hearing is when you receive the message (or listen to it)
receive
audience analysis
permanence of records
labeling
48. To pay attention to sound. To hear something with thoughtful attention: give consideration
disclose
you cannot not communicate
paraphrasing
listen
49. Communicators who are located in physical proximity (such as the same room)
situational anxiety
co-located
multiple submissions
virtue ethics
50. Location - cultural differences - gender styles
audience adaptation
weak uncertainty avoidance
contextual barriers to listening
values