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Professional Communication Skills Vocab

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Those upon whom the ideas - feelings - information - e.g. the message - are presented






2. When employers use internet searches and social networking sites to find out information or screen potential hires






3. A culture in which meaning is expressed through explicit verbal messages






4. The anxiety a person experiences when speaking in public






5. The minimum number of people needed to achieve the desired results






6. The act of interpreting a situation and treating the interpretation as real






7. Shyness or communication apprehension






8. In postmodern ethics - the obligation to respond to the actions of others






9. The medium through which a message passes on its way from source to receiver






10. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way






11. What audience members hold to be true or false






12. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident






13. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty






14. To say something in return: make an answer; to react in response






15. Stage of the five-step - active-listening model involves answering and giving feedback.






16. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds






17. 'Learning' through experience that you can't change a situation






18. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing






19. The affective aspect of a message






20. Revealing personal or intimate information to an online audience






21. Describes the physical process of sound waves bouncing off of an eardrum






22. The capabilities of the technology used to communicate online






23. Location - cultural differences - gender styles






24. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members






25. The result of an act of encoding






26. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions






27. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs






28. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation






29. A leadership style in which members participate in the decision-making process






30. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires






31. Mediated communication that occurs with both participants attending message exchange in real-time






32. Having more information - stimulating creativity - a system of checks - better decision-making process - division of labor - motivation






33. A type of therapy that helps alleviate people's fears through directed conversation






34. Cultures that view conflict as a threat and to be avoided






35. Our public selves that make up who we want to be seen as






36. The general predisposition to avoid situations that require communication






37. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences






38. The interplay between encoding and decoding messages






39. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions






40. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later






41. Any condition that affects the fidelity of the message being sent (internal or external)






42. The overall feel of the group - composed of all the group's relationships






43. Documented tasks assigned to a member for completion by a particular time






44. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk






45. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills






46. Cues to let the speaker know you're listening






47. The process where you rearticulate - in your words - what you learned from consulting the research of an original author






48. The recipient of a message






49. This type of communication apprehension occurs only in particular - and typically stressful - contexts






50. Submitting the same work for more than one class