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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
patchwork plagiarism
systematic desensitization
shyness
2. Communication that is not occurring in real time
situational anxiety
asynchronous communication
provinsialism
fidelity
3. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
kickoff meeting
positive reinforcement
message
psychographic profile
4. Audience members' likes and dislikes
demographics
attitudes
strong uncertainty avoidance
culture
5. The recipient of a message
responding
subjective listening
receiver
asynchronous
6. The affective aspect of a message
relationship
audience analysis
factors that can increase stage fright
multiple submissions
7. The organization style used for referencing citations in your actual presentation
logos
oral citations
audience
fidelity
8. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
talkaholic
synergy
reframing
situational anxiety
9. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
edited books
subjective listening
audience-centered presenter
10. The Greek word meaning 'credibility'
ethos
situational anxiety
responding
attitudes
11. A leadership style in which the leader is hands-off and allows members to make decisions on their own
laissez-faire leadership
remember
attitudes
domain
12. Cultures that view conflict as a threat and to be avoided
communication is irreversible
message
low cues
strong uncertainty avoidance
13. Communication that is not occurring in real-time
multiple submissions
plagiarism
low cues
asynchronous
14. A statement used in your presentation that demonstrates why the source you are referring to is credible
attitudes
qualifier
action items
listen
15. A culture in which meaning is expressed through explicit verbal messages
noise
labeling
task leader
low-context culture
16. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
groupthink
communication apprehension
postmodern ethics
edited books
17. Stage of the five-step - active-listening model involves answering and giving feedback.
disclose
multiple submissions
climate
responding
18. This type of communication apprehension occurs only in particular - and typically stressful - contexts
learned helplessness
situational anxiety
noise
paraphrasing
19. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
intercultural communication
respond
visualization
low-context culture
20. Proactively and systematically gathering and reviewing information about those whom you will be presenting your message in an effort to increase presentation effectiveness
audience analysis
values
ethics
cognitive therapy
21. The receiver's act of attaching meaning to a message sent by a source
noise
fields
transformational leadership
decoding
22. Originator of a message
encoding
globalization
source
hearing
23. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
rhetorical sensitivity
face
negligence
Maslow's Hierarchy of Needs
24. To bring to mind or think of again; to keep in mind for attention or consideration
remember
interpret
dialectic
responding
25. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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26. Recasting your interpretation of an event from a different perspective
transactional leadership
reframing
individualism
labeling
27. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
postmodern ethics
positive reinforcement
intercultural communication
culture
28. To pay attention to sound. To hear something with thoughtful attention: give consideration
asynchronous communication
attitudes
listen
ethos
29. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
interpret
subjective listening
pseudonym
culture
30. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
deontology
advantages of working in teams
laissez-faire leadership
disclosure
31. A type of therapy that helps alleviate people's fears through directed conversation
confirming response
subjective listening
low-context culture
cognitive therapy
32. The extent to which the message after transmission is similar to the message originally transmitted
transactional leadership
individualism
fidelity
values
33. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
collectivism
incremental plagiarism
receiver
confirming response
34. What are the two levels/types of meaning every message transmits?
rigid rules
content and relationship
ethics
self-interest
35. Being consciously aware of - and paying attention to our communication behavior
mindful communication
situational anxiety
face
remember
36. The tendency of a person to avoid social interaction
shyness
source
consequentialism
two-pizza team
37. Motivating team members by connecting them to a greater ideal
transformational leadership
ethical dilemma
relationship
fidelity
38. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
labeling
conflict of interest
ethics
learned helplessness
39. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
groupthink
permanence of records
strong uncertainty avoidance
social loafing
40. The changes in culture - the industrialization of work - the shift from villages to towns and cities - the rise of individualism - decline of community - and the technological advances that account for our present social situation
writer's block
encoding
globalization
pseudonym
41. When employers use internet searches and social networking sites to find out information or screen potential hires
rigid rules
qualities that define communication
permanence of records
cybervetting
42. Location - cultural differences - gender styles
audience-centered presenter
audience analysis
large-power distance
contextual barriers to listening
43. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept
you cannot not communicate
logos
communication is irreversible
demographics
44. A sense of 'stuckness' when trying to write
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45. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills
reframing
direct quoting
inadequate positive reinforcement
labeling
46. In postmodern ethics - the obligation to respond to the actions of others
consensus
strong uncertainty avoidance
nominal group technique
responsibility
47. Areas of the citations- like author - title - journal title - abstract or full text- that are found in various journals
kickoff meeting
fields
responsibility
laissez-faire leadership
48. The first stage of hearing is when you receive the message (or listen to it)
asynchronous communication
audience adaptation
receive
laissez-faire leadership
49. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
communication is irreversible
receiver
cognitive reconstructing
50. Modifying or changing the structure - design and/or delivery of your speech to your listeners to enhance message clarity - as well as making your examples and illustrations specifically applicable to your audience to help achieve and maintain audienc
face
rhetorical sensitivity
least group size
audience adaptation