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Professional Communication Skills Vocab

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way

2. A type of therapy that helps alleviate people's fears through directed conversation

3. The way in which people segment a sequence of words or behaviors

4. The Greek word meaning 'credibility'

5. Theory of the perfect team size according to Amazon.com founder Jeff Bezos

6. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people

7. Just because you are not talking does not mean you are not sending a message. Name the basic proposition of communication that explains this concept

8. Lack of reward for engaging in a particular activity. In this case - specifically - children seldom encouraged to - or actively discouraged from - practicing communication skills

9. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'

10. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs

11. This type of communication apprehension occurs only in particular - and typically stressful - contexts

12. A culture in which meaning is expressed through explicit verbal messages

13. Communication that is not occurring in real time

14. A leadership style in which the leader is hands-off and allows members to make decisions on their own

15. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty

16. The anxiety a person experiences when speaking in public

17. Service provider used for sending digital communication; usually associated with emails

18. A response that shows you care about the person and value what they have to say

19. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests

20. Revealing personal or intimate information to an online audience

21. Coming to group conclusion without critical thinking or evaluation of alternatives

22. Considering the benefits or consequences of an action for oneself first - and for others second

23. Being adaptive - creative - and experimental in your communication style

24. Shyness or communication apprehension

25. The result of an act of encoding

26. Refers to audience members' general likes and dislikes in relation to particular subjects

27. The receiver's act of attaching meaning to a message sent by a source

28. One who is ever-mindful of the audience in making his/her presentation - and who adapts to the changing nature of message delivery given the human facets of audience members

29. A leadership style in which the leader makes decisions by herself

30. Therapeutic technique that helps alleviate people's fear through directed conversation

31. The interplay between encoding and decoding messages

32. Communication that is not occurring in real-time

33. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character

34. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions

35. Communicators who are located in physical proximity (such as the same room)

36. Motivating team members using a system of rewards and punishments

37. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation

38. A statement used in your presentation that demonstrates why the source you are referring to is credible

39. Communication is a process - the stimulation of meaning - and both verbal and nonverbal

40. If in an argument with a friend you may say something you regret but can't take it back

41. When a team meaner slacks off because he know the work will get done regardless of his effort

42. The process where you rearticulate - in your words - what you learned from consulting the research of an original author

43. Cultures that view conflict as natural and potentially positive

44. The process in which you are engaging when you share personal or intimate information with an online audience

45. This type of leader emphasizes accomplishing goals and managing time above all else

46. The capabilities of the technology used to communicate online

47. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior

48. Statistical data about an audience

49. Cultures that view conflict as a threat and to be avoided

50. In postmodern ethics - the obligation to respond to the actions of others