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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
ethical dilemma
receiver
small power distance
situational anxiety
2. To pay attention to sound. To hear something with thoughtful attention: give consideration
listen
evaluate
attitudes
content and relationship
3. The anxiety a person experiences when speaking in public
stage fright
plagiarism
feedback
small power distance
4. A leadership style in which members participate in the decision-making process
low cues
visualization
postmodern ethics
democratic leadership
5. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
kickoff meeting
encoding
democratic leadership
groupthink
6. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
audience-centered presenter
virtue ethics
inadequate positive reinforcement
patchwork plagiarism
7. Originator of a message
source
least group size
postmodern ethics
edited books
8. Our public selves that make up who we want to be seen as
ethical dilemma
face
domain
kickoff meeting
9. The act of interpreting a situation and treating the interpretation as real
labeling
democratic leadership
attitudes
culture
10. Audience members' likes and dislikes
attitudes
synergy
channel
communication
11. A type of therapy that helps alleviate people's fears through directed conversation
labeling
cognitive therapy
discriminate
large-power distance
12. Specialized and complicated terminology used by a particular discipline
demographics
transformational leadership
jargon
consequentialism
13. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
permanence of records
Maslow's Hierarchy of Needs
subjective listening
utilitarianism
14. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
individualism
least group size
qualities that define communication
remember
15. This refers to a tendency for group members to seek social harmony so much that it negatively impacts their decision-making abilities
groupthink
communication apprehension
strong uncertainty avoidance
affordances
16. Service provider used for sending digital communication; usually associated with emails
attitudes
qualities that define communication
domain
interpret
17. The organization style used for referencing citations in your actual presentation
oral citations
consensus
groupthink
talkaholic
18. Standards for behavior that people don't alter even when the situation warrants
conflict of interest
values
channel
rigid rules
19. The medium through which a message passes on its way from source to receiver
virtue ethics
channel
communication
situational anxiety
20. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
provinsialism
individualism
situational anxiety
two-pizza team
21. Feeling that you are an unwelcome focus of attention
conspicuousness
noise
dispositional communication anxiety
large-power distance
22. Process of communicating and interpreting communication—the official communication terms for these processes
individualism
nominal group technique
encoding and decoding
transactional leadership
23. A leadership style in which the leader makes decisions by herself
discriminate
content and relationship
democratic leadership
authoritarian leadership
24. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
climate
confirming response
interpret
communication apprehension
25. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
punctuation
permanence of records
message
communication
26. Mediated communication that occurs with both participants attending message exchange in real-time
synchronous
cognitive therapy
communication
laissez-faire leadership
27. 'Learning' through experience that you can't change a situation
talkaholic
communication
learned helplessness
audience analysis
28. A sense of 'stuckness' when trying to write
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29. Recasting your interpretation of an event from a different perspective
action items
learned helplessness
respond
reframing
30. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
conflict of interest
parenthetical citations
large-power distance
postmodern ethics
31. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
two-pizza team
social loafing
backchanneling cues
cybervetting
32. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
self-interest
discriminate
confirming response
33. A culture in which meaning is expressed through explicit verbal messages
low-context culture
respond
beliefs
social loafing
34. The capabilities of the technology used to communicate online
cognitive therapy
affordances
cognitive therapy
responsibility
35. An audience-centered approach to communication in which other perspectives are taken into account
rhetorical sensitivity
attitudes
situational anxiety
psychographic profile
36. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
content and relationship
global plagiarism
ethics
fidelity
37. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
learned helplessness
asynchronous communication
incremental plagiarism
message
38. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
message
small power distance
systematic desensitization
visualization
39. A therapeutic technique that helps people who are anxious reduce their fears by changing unrealistic beliefs to more realistic ones
laissez-faire leadership
fields
cognitive reconstructing
face
40. Falsely representing any material obtained from another source as your own work
beliefs
audience analysis
plagiarism
disclosure
41. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
stage fright
communication
pseudonym
confirming response
42. When employers use internet searches and social networking sites to find out information or screen potential hires
reframing
talkaholic
cybervetting
demographics
43. Coming to group conclusion without critical thinking or evaluation of alternatives
psychographic profile
paraphrasing
globalization
groupthink
44. A leadership style in which the leader is hands-off and allows members to make decisions on their own
cognitive therapy
conflict of interest
laissez-faire leadership
shyness
45. Taking another person's work in full and representing it as your one while making little or nor change to the material
social loafing
dispositional communication anxiety
global plagiarism
attitudes
46. Motivating team members by connecting them to a greater ideal
pseudonym
transformational leadership
audience
social loafing
47. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
postmodern ethics
consequentialism
action items
values
48. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
situational anxiety
groupthink
parenthetical citations
factors that can increase stage fright
49. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
low cues
small power distance
cognitive therapy
receiver
50. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
cognitive therapy
task leader
synchronous
talkaholic