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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
high-context culture
subjective listening
feedback
postmodern ethics
2. This type of leader emphasizes accomplishing goals and managing time above all else
collectivism
encoding and decoding
task leader
punctuation
3. Cues to let the speaker know you're listening
postmodern ethics
backchanneling cues
ethics
groupthink
4. Theory of the perfect team size according to Amazon.com founder Jeff Bezos
evaluate
conspicuousness
audience adaptation
two-pizza team
5. Recasting your interpretation of an event from a different perspective
reframing
inadequate positive reinforcement
audience analysis
audience
6. The way in which people segment a sequence of words or behaviors
punctuation
shyness
action items
consequentialism
7. The capabilities of the technology used to communicate online
virtue ethics
labeling
affordances
pseudonym
8. An assumed name. In the case of mediated communication - this could be an email address - screen name - or the name of a video game character
high-context culture
pseudonym
paraphrasing
audience
9. A creative method in which each person comes up with ideas on their own before sharing with the rest of the group
shyness
groupthink
communication
nominal group technique
10. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
consequentialism
kickoff meeting
discriminate
audience adaptation
11. The source's act of transforming an idea into a message to transmit to a receiver
communication apprehension
encoding
groupthink
pseudonym
12. The receiver's act of attaching meaning to a message sent by a source
decoding
stage fright
audience analysis
Maslow's Hierarchy of Needs
13. To pay attention to sound. To hear something with thoughtful attention: give consideration
low-context culture
listen
negligence
demographic profile
14. Reward for engaging in some activity. Example: when an audience applauds you during a presentation
deontology
positive reinforcement
multiple submissions
groupthink
15. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
factors that can increase stage fright
patchwork plagiarism
dispositional communication anxiety
qualities that define communication
16. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
demographic profile
noise
ethical dilemma
qualities that define communication
17. To say something in return: make an answer; to react in response
respond
systematic desensitization
global plagiarism
encoding and decoding
18. Our public selves that make up who we want to be seen as
climate
face
rigid rules
psychographic profile
19. A learned system of meanings which help us make sense in our everyday surroundings
attitudes
domain
culture
understand
20. Statistical data about an audience
mindful communication
demographics
listen
situational anxiety
21. From the Greek word for 'the word;' it is translated as logic
evaluate
nominal group technique
factors that can increase stage fright
logos
22. 'Learning' through experience that you can't change a situation
negligence
dialectic
receiver
learned helplessness
23. The interplay between encoding and decoding messages
kickoff meeting
feedback
two-pizza team
social loafing
24. Audience members' likes and dislikes
incremental plagiarism
communication
dispositional communication anxiety
attitudes
25. The broad value tendencies of a culture in emphasizing the importance of the 'we' identify over the 'I' identify - group rights over individual rights - and in-group needs over individuals wants and desires
beliefs
large-power distance
low cues
collectivism
26. A type of therapy that helps alleviate people's fears through directed conversation
direct quoting
laissez-faire leadership
reframing
cognitive therapy
27. Those upon whom the ideas - feelings - information - e.g. the message - are presented
source
negligence
audience
rhetorical sensitivity
28. To grasp the meaning of; to accept as a fact or truth or regard as plausible without utter certainty
conspicuousness
understand
source
interpret
29. This type of communication apprehension occurs only in particular - and typically stressful - contexts
understand
audience analysis
asynchronous communication
situational anxiety
30. The act of interpreting a situation and treating the interoperation as real
message
labeling
ethical dilemma
subjective listening
31. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
cognitive therapy
factors that can increase stage fright
consensus
multiplexity
32. Fearing evaluation - feeling - feeling conspicuous - holding yourself to rigid rules - negative self-talk
low cues
values
punctuation
factors that can increase stage fright
33. The general predisposition to avoid situations that require communication
shyness
communication apprehension
nominal group technique
parenthetical citations
34. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
decoding
provinsialism
disclose
responsibility
35. Being adaptive - creative - and experimental in your communication style
two-pizza team
small power distance
factors that can increase stage fright
flexible intercultural communication
36. A leadership style in which the leader makes decisions by herself
talkaholic
authoritarian leadership
consequentialism
responding
37. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
evaluate
edited books
encoding and decoding
situational anxiety
38. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
communication
demographics
jargon
situational anxiety
39. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
intercultural communication
face
audience
psychographic profile
40. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
audience-centered presenter
culture
backchanneling cues
negligence
41. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
culture
subjective listening
small power distance
receiver
42. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
visualization
talkaholic
subjective listening
communication is irreversible
43. A culture in which meaning is expressed through explicit verbal messages
low-context culture
flexible intercultural communication
virtue ethics
ethics
44. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
transactional leadership
situational anxiety
reticence
45. Cultures that view conflict as natural and potentially positive
weak uncertainty avoidance
responding
virtue ethics
discriminate
46. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
Editorial columns (opinions pieces)
conspicuousness
respond
intercultural communication
47. The tendency of a person to avoid social interaction
qualifier
kickoff meeting
noise
shyness
48. A sense of 'stuckness' when trying to write
49. What are the two levels/types of meaning every message transmits?
content and relationship
flexible intercultural communication
logos
interpret
50. This refers to a tendency for team members to sit back and allow other members to shoulder a disproportional amount of work
qualities that define communication
social loafing
labeling
dispositional communication anxiety