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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A sense of 'stuckness' when trying to write
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2. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
demographics
content and relationship
attitudes
audience analysis
3. Communication that is not occurring in real time
receiver
small power distance
asynchronous communication
learned helplessness
4. The general and systematic study of what ought to be the grounds and principles for right and wrong human behavior
domain
multiple submissions
you cannot not communicate
ethics
5. Considering the benefits or consequences of an action for oneself first - and for others second
self-interest
face
virtue ethics
incremental plagiarism
6. The interplay between encoding and decoding messages
feedback
content
labeling
responding
7. Service provider used for sending digital communication; usually associated with emails
audience
task leader
confirming response
domain
8. Communication is a process - the stimulation of meaning - and both verbal and nonverbal
Maslow's Hierarchy of Needs
audience adaptation
qualities that define communication
low cues
9. Standards for behavior that people don't alter even when the situation warrants
cognitive therapy
values
rigid rules
respond
10. The symbolic exchange process whereby individuals form two or more different cultural communities negotiate shared meanings in an interactive situation
demographic profile
demographics
intercultural communication
large-power distance
11. The capabilities of the technology used to communicate online
groupthink
affordances
two-pizza team
audience analysis
12. The act of interpreting a situation and treating the interpretation as real
relationship
incremental plagiarism
labeling
understand
13. The perspective that the best way to determine the ethical course of action is to consider the relationship between the actions of others and one's own choices of actions
positive reinforcement
postmodern ethics
logos
qualities that define communication
14. The process in which you are engaging when you share personal or intimate information with an online audience
communication apprehension
weak uncertainty avoidance
noise
disclosure
15. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
high-context culture
audience adaptation
source
co-located
16. From the Greek word for 'the word;' it is translated as logic
weak uncertainty avoidance
logos
multiplexity
strong uncertainty avoidance
17. A way of better understanding your audience by compiling statistical data relative to audience members' backgrounds
face
demographic profile
patchwork plagiarism
kickoff meeting
18. Combining information from several different sources to create your work and either failing to properly cite them all or failing to add your own original contribution
labeling
patchwork plagiarism
fields
task leader
19. Mediated communication that occurs with both participants attending message exchange in real-time
visualization
synchronous
positive reinforcement
conspicuousness
20. Ideas - feelings - information - and the like presented to an audience through a variety of methods as selected by the presenter - and preferably developed at all times with the audience in mind
message
subjective listening
postmodern ethics
receive
21. The process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
message
pseudonym
democratic leadership
communication
22. The perspective that the ethical quality of an action is determined by the intentions and virtue of the actor
virtue ethics
logos
positive reinforcement
receiver
23. Documented tasks assigned to a member for completion by a particular time
contextual barriers to listening
action items
dispositional communication anxiety
two-pizza team
24. Our public selves that make up who we want to be seen as
laissez-faire leadership
face
globalization
task leader
25. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
plagiarism
provinsialism
qualifier
low cues
26. Audience members' likes and dislikes
co-located
qualifier
self-interest
attitudes
27. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
conflict of interest
qualities that define communication
negligence
Editorial columns (opinions pieces)
28. Having multiple types of connections with another person in your group
groupthink
multiplexity
shyness
punctuation
29. Taking another person's work in full and representing it as your one while making little or nor change to the material
attitudes
groupthink
task leader
global plagiarism
30. Communication that is not occurring in real-time
asynchronous
content and relationship
reticence
advantages of working in teams
31. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
responding
audience analysis
evaluate
pseudonym
32. A leadership style in which members participate in the decision-making process
democratic leadership
noise
mindful communication
communication is irreversible
33. The anxiety you feel about communicating in most situations. Often called 'trait-like anxiety.'
advantages of working in teams
cognitive therapy
authoritarian leadership
dispositional communication anxiety
34. The organization style used for referencing citations in your actual presentation
oral citations
inadequate positive reinforcement
strong uncertainty avoidance
parenthetical citations
35. The way in which people segment a sequence of words or behaviors
punctuation
communication is irreversible
learned helplessness
reframing
36. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
utilitarianism
collectivism
reticence
flexible intercultural communication
37. The substantive aspect of a message
content
weak uncertainty avoidance
social loafing
permanence of records
38. A situation that forces one to choose between two or more competing ethical principles - or between options that could compromise your ethical principles but protect one's self-interests
communication
domain
ethical dilemma
edited books
39. The first stage of hearing is when you receive the message (or listen to it)
content
receive
weak uncertainty avoidance
rhetorical sensitivity
40. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
ethical dilemma
disclosure
dispositional communication anxiety
incremental plagiarism
41. Cultures that view conflict as natural and potentially positive
fidelity
visualization
weak uncertainty avoidance
subjective listening
42. To say something in return: make an answer; to react in response
responsibility
virtue ethics
respond
deontology
43. Cultures like the US - Canada - and Western Europe who value individual identity - individual rights over group rights - and individual needs over group needs
hearing
inadequate positive reinforcement
attitudes
individualism
44. The perspective that ethical action can be discovered by examining the act itself and identifying and acting upon one's obligations and duties
globalization
synergy
large-power distance
deontology
45. The source's act of transforming an idea into a message to transmit to a receiver
cognitive therapy
intercultural communication
encoding
receiver
46. Two or more people working together to produce a result they could not have produced on their own
content and relationship
self-interest
social loafing
synergy
47. A tension between two opposing but valuable preferences
dialectic
discriminate
positive reinforcement
understand
48. Describes the physical process of sound waves bouncing off of an eardrum
plagiarism
hearing
demographics
decoding
49. The extent to which the message after transmission is similar to the message originally transmitted
fidelity
advantages of working in teams
noise
encoding and decoding
50. Process of communicating and interpreting communication—the official communication terms for these processes
domain
responsibility
groupthink
encoding and decoding