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Test your basic knowledge |
Professional Communication Skills Vocab
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A decision-making method that pursues agreement among most team members while thoughtfully resolving and/or alleviating objections along the way
decoding
responsibility
advantages of working in teams
consensus
2. A situation in which person or organization has multiple has multiple interest at stake in a decision - and motivations form one of those interests may corrupt decisions made about another
affordances
conflict of interest
learned helplessness
plagiarism
3. The consequentialist principle that one should choose the course of action that creates the most god for the greatest number of people
feedback
utilitarianism
interpret
confirming response
4. Our public selves that make up who we want to be seen as
parenthetical citations
face
demographics
kickoff meeting
5. The result of an act of encoding
message
noise
stage fright
paraphrasing
6. Motivating team members using a system of rewards and punishments
transactional leadership
deontology
paraphrasing
two-pizza team
7. A learned system of meanings which help us make sense in our everyday surroundings
disclose
permanence of records
content and relationship
culture
8. Audience members' likes and dislikes
attitudes
asynchronous
receiver
low-context culture
9. A therapeutic technique the help anxious people reduce their fears by associating communication with relaxation
provinsialism
reticence
pseudonym
systematic desensitization
10. The medium through which a message passes on its way from source to receiver
social loafing
channel
positive reinforcement
cybervetting
11. Therapeutic technique that helps alleviate people's fear through directed conversation
globalization
cognitive therapy
values
advantages of working in teams
12. A person who is a compulsive communicator. He or she seemingly cannot 'shut-up'
subjective listening
contextual barriers to listening
talkaholic
asynchronous communication
13. The anxiety a person experiences when speaking in public
collectivism
stage fright
demographics
audience adaptation
14. One feature of many online communication technologies - particularly text-based. Communication and messages are logged or achieved in one or more places and can be accessed later
rhetorical sensitivity
decoding
respond
permanence of records
15. The capabilities of the technology used to communicate online
multiple submissions
situational anxiety
encoding and decoding
affordances
16. Service provider used for sending digital communication; usually associated with emails
writer's block
provinsialism
domain
backchanneling cues
17. Cultures that work together to achieve a democratic and egalitarian decision-making process and power structure
small power distance
low cues
decoding
you cannot not communicate
18. This type of leader emphasizes accomplishing goals and managing time above all else
communication is irreversible
multiplexity
writer's block
task leader
19. A type of newspaper article - written either by editors of the newspapers or approved guest writers - that expresses an opinion rather than delivering neutral reports on the news
authoritarian leadership
ethos
receiver
Editorial columns (opinions pieces)
20. Failing to properly attribute to a specific piece of information to its source - including faulty paraphrasing
incremental plagiarism
labeling
plagiarism
qualities that define communication
21. The organization style used for referencing citations in your actual presentation
situational anxiety
oral citations
audience adaptation
asynchronous communication
22. Failure to exercise sufficient care to protect others from the foreseeable risk of harm caused by one's actions
understand
negligence
democratic leadership
large-power distance
23. This theory of audience analysis argues that audience members have a variety of needs that range from physiological needs to self-actualization needs
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24. A culture in which the emphasis in on how intention or meaning can best be conveyed through the context and nonverbal channels
deontology
high-context culture
reframing
culture
25. A leadership style in which members participate in the decision-making process
respond
collectivism
asynchronous
democratic leadership
26. A therapeutic technique that helps anxious people reduce their fears by visualizing positive outcomes of future experiences
low cues
punctuation
provinsialism
visualization
27. Communication that is not occurring in real time
situational anxiety
understand
collectivism
asynchronous communication
28. Describes the physical process of sound waves bouncing off of an eardrum
shyness
asynchronous communication
consensus
hearing
29. An initial assembly of your team to familiarize all members with the goals - expectations - and particulars of the project and each other
backchanneling cues
low-context culture
kickoff meeting
cybervetting
30. A tension between two opposing but valuable preferences
contextual barriers to listening
incremental plagiarism
dialectic
learned helplessness
31. The process where you rearticulate - in your words - what you learned from consulting the research of an original author
conflict of interest
qualities that define communication
disclosure
paraphrasing
32. A response that shows you care about the person and value what they have to say
multiplexity
Maslow's Hierarchy of Needs
confirming response
audience
33. Cultures that view conflict as natural and potentially positive
parenthetical citations
cognitive therapy
weak uncertainty avoidance
social loafing
34. Documented tasks assigned to a member for completion by a particular time
action items
receiver
reticence
you cannot not communicate
35. A way of better understanding your audience by compiling attitudinal information relative to values - beliefs - and ideology of your audience
receiver
negligence
psychographic profile
discriminate
36. The way in which people segment a sequence of words or behaviors
asynchronous communication
face
negligence
punctuation
37. Listening that is peculiar to a certain individual; the listening skills are modified or affected by personal views - experience - or background - i.e. - a subjective account of the incident
content
subjective listening
demographics
audience analysis
38. Any condition that affects the fidelity of the message being sent (internal or external)
rhetorical sensitivity
jargon
noise
backchanneling cues
39. The normal anxiety people experience when they find themselves in a stressful situation
listen
globalization
transformational leadership
situational anxiety
40. Feeling that you are an unwelcome focus of attention
affordances
conspicuousness
jargon
respond
41. Stage of the five-step - active-listening model involves answering and giving feedback.
channel
high-context culture
responding
synchronous
42. To determine or fix the value of; to determine the significance - worth - or condition of - usually by careful appraisal and study
psychographic profile
democratic leadership
collectivism
evaluate
43. Many digital communication technologies - particularly text-based technologies - lack much of the information we have face-to-face interactions
parenthetical citations
low cues
attitudes
postmodern ethics
44. Understanding that your personal opinions and preferences are only temporary - and you might change your mind if you heard a better idea
Maslow's Hierarchy of Needs
provinsialism
communication apprehension
evaluate
45. A leadership style in which the leader is hands-off and allows members to make decisions on their own
provinsialism
ethics
oral citations
laissez-faire leadership
46. The substantive aspect of a message
content
responsibility
paraphrasing
attitudes
47. A type of therapy that helps alleviate people's fears through directed conversation
backchanneling cues
cognitive therapy
laissez-faire leadership
you cannot not communicate
48. To explain or tell the meaning of; to conceive in the light of individual belief - judgment - or circumstance
strong uncertainty avoidance
interpret
understand
communication
49. Cultures that view conflict as a threat and to be avoided
listen
strong uncertainty avoidance
receive
postmodern ethics
50. Characteristics of the audience a speaker might want to know before a speech - such as - ethnicity - ages - education level - sex - socio-economic status
oral citations
demographics
kickoff meeting
interpret