Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
Thoroughly Wash hands
Be on time and always show up
Say please and thank you

2. Attire in a work place
10-15 minutes before and after
Say please and thank you
Dress for success
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

3. Interacting with professional guests

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4. Haters will hate
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
PreferAly hand written
Just move on
Be on time and always show up

5. Keep your commitments
Just move on
Keep things to yourself
Be on time and always show up
For that job only - tailor accordingly

6. Rsvp
Wait two weeks before calling - reply within 24 hours
Stay true to your opinions but be respectful
Don't ask for jobs
To everything even if you cant go

7. Listening skills
Just move on
For that job only - tailor accordingly
No slang - be respectful - no curse words - be polite
No interuptions - eye contact - communication

8. #1 way to not spread germs
Smile - name & company
For that job only - tailor accordingly
PreferAly hand written
Thoroughly Wash hands

9. Politeness
Don't ask for jobs
At least two printed and an electronic ready
Say please and thank you
Stay true to your opinions but be respectful

10. Follow up
Stay true to your opinions but be respectful
Wait two weeks before calling - reply within 24 hours
For that job only - tailor accordingly
Always

11. No gossiping
Firm hand shake - eye contact & posture
Keep things to yourself
10-15 minutes before and after
Wait two weeks before calling - reply within 24 hours

12. Bring extra copies
No slang - be respectful - no curse words - be polite
At least two printed and an electronic ready
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Smile - name & company

13. Entering a room you should...
At least two printed and an electronic ready
Don't ask for jobs
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No slang - be respectful - no curse words - be polite

14. Diplomacy
Just move on
For that job only - tailor accordingly
Keep things to yourself
Stay true to your opinions but be respectful

15. Say thank you
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication
Always
Be on time and always show up

16. Resumes
For that job only - tailor accordingly
Don't ask for jobs
To everything even if you cant go
Thoroughly Wash hands

17. How early/late
10-15 minutes before and after
No slang - be respectful - no curse words - be polite
Wait two weeks before calling - reply within 24 hours
At least two printed and an electronic ready

18. Appropriate way to talk
Don't ask for jobs
No slang - be respectful - no curse words - be polite
Dress for success
Keep things to yourself

19. Thank you letters
Always
Don't ask for jobs
PreferAly hand written
Just move on

20. How should you answer the phone?
Dress for success
PreferAly hand written
Keep things to yourself
Smile - name & company