Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How early/late
Dress for success
10-15 minutes before and after
To everything even if you cant go
No interuptions - eye contact - communication

2. #1 way to not spread germs
PreferAly hand written
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication
Thoroughly Wash hands

3. Follow up
For that job only - tailor accordingly
Say please and thank you
Wait two weeks before calling - reply within 24 hours
Thoroughly Wash hands

4. Attire in a work place
Smile - name & company
PreferAly hand written
No interuptions - eye contact - communication
Dress for success

5. No gossiping
Smile - name & company
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Keep things to yourself
Thoroughly Wash hands

6. Diplomacy
Stay true to your opinions but be respectful
Thoroughly Wash hands
Say please and thank you
To everything even if you cant go

7. How should you answer the phone?
No slang - be respectful - no curse words - be polite
Smile - name & company
Always
Thoroughly Wash hands

8. Bring extra copies
Thoroughly Wash hands
PreferAly hand written
Just move on
At least two printed and an electronic ready

9. Entering a room you should...
Always
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
To everything even if you cant go
Thoroughly Wash hands

10. Haters will hate
At least two printed and an electronic ready
10-15 minutes before and after
Wait two weeks before calling - reply within 24 hours
Just move on

11. Resumes
For that job only - tailor accordingly
Wait two weeks before calling - reply within 24 hours
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
To everything even if you cant go

12. Rsvp
At least two printed and an electronic ready
To everything even if you cant go
Always
PreferAly hand written

13. Politeness
Always
Keep things to yourself
Wait two weeks before calling - reply within 24 hours
Say please and thank you

14. Keep your commitments
No slang - be respectful - no curse words - be polite
Be on time and always show up
For that job only - tailor accordingly
Firm hand shake - eye contact & posture

15. Appropriate way to talk
No slang - be respectful - no curse words - be polite
Stay true to your opinions but be respectful
Always
For that job only - tailor accordingly

16. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
Keep things to yourself
10-15 minutes before and after
Say please and thank you

17. Say thank you
Wait two weeks before calling - reply within 24 hours
Always
Say please and thank you
Dress for success

18. Listening skills
Stay true to your opinions but be respectful
Say please and thank you
10-15 minutes before and after
No interuptions - eye contact - communication

19. Thank you letters
10-15 minutes before and after
Wait two weeks before calling - reply within 24 hours
Just move on
PreferAly hand written

20. Interacting with professional guests

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