Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Bring extra copies
Stay true to your opinions but be respectful
Firm hand shake - eye contact & posture
At least two printed and an electronic ready
10-15 minutes before and after

2. No gossiping
Keep things to yourself
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs
To everything even if you cant go

3. Resumes
Dress for success
For that job only - tailor accordingly
Smile - name & company
At least two printed and an electronic ready

4. Entering a room you should...
PreferAly hand written
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication
Smile - name & company

5. Rsvp
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Just move on
To everything even if you cant go
Stay true to your opinions but be respectful

6. Interacting with professional guests

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7. Politeness
Be on time and always show up
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Say please and thank you
PreferAly hand written

8. Attire in a work place
At least two printed and an electronic ready
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication
Dress for success

9. Listening skills
Just move on
No interuptions - eye contact - communication
Firm hand shake - eye contact & posture
Smile - name & company

10. Diplomacy
To everything even if you cant go
Stay true to your opinions but be respectful
10-15 minutes before and after
Always

11. Non-verbal ways to convey confidence?
Thoroughly Wash hands
Firm hand shake - eye contact & posture
PreferAly hand written
Just move on

12. Follow up
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs
Just move on
Stay true to your opinions but be respectful

13. Appropriate way to talk
Stay true to your opinions but be respectful
No interuptions - eye contact - communication
Thoroughly Wash hands
No slang - be respectful - no curse words - be polite

14. Keep your commitments
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Be on time and always show up
No interuptions - eye contact - communication
To everything even if you cant go

15. Thank you letters
Firm hand shake - eye contact & posture
PreferAly hand written
Smile - name & company
Thoroughly Wash hands

16. How should you answer the phone?
Be on time and always show up
Smile - name & company
Wait two weeks before calling - reply within 24 hours
Just move on

17. How early/late
Just move on
10-15 minutes before and after
Wait two weeks before calling - reply within 24 hours
Firm hand shake - eye contact & posture

18. Say thank you
Firm hand shake - eye contact & posture
Always
Say please and thank you
Keep things to yourself

19. Haters will hate
Dress for success
Just move on
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

20. #1 way to not spread germs
Smile - name & company
Just move on
Thoroughly Wash hands
Firm hand shake - eye contact & posture