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Test your basic knowledge |
Professional Etiquette
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening skills
To everything even if you cant go
Keep things to yourself
No interuptions - eye contact - communication
Stay true to your opinions but be respectful
2. Bring extra copies
At least two printed and an electronic ready
No interuptions - eye contact - communication
Always
PreferAly hand written
3. How should you answer the phone?
Be on time and always show up
Smile - name & company
No slang - be respectful - no curse words - be polite
For that job only - tailor accordingly
4. #1 way to not spread germs
Don't ask for jobs
No interuptions - eye contact - communication
Thoroughly Wash hands
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
5. No gossiping
Firm hand shake - eye contact & posture
Keep things to yourself
Smile - name & company
10-15 minutes before and after
6. Non-verbal ways to convey confidence?
PreferAly hand written
Always
Firm hand shake - eye contact & posture
Dress for success
7. Rsvp
PreferAly hand written
To everything even if you cant go
Be on time and always show up
Smile - name & company
8. Resumes
Say please and thank you
For that job only - tailor accordingly
Just move on
Firm hand shake - eye contact & posture
9. Diplomacy
Dress for success
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Stay true to your opinions but be respectful
Just move on
10. Entering a room you should...
Stay true to your opinions but be respectful
Keep things to yourself
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Thoroughly Wash hands
11. Appropriate way to talk
Dress for success
10-15 minutes before and after
To everything even if you cant go
No slang - be respectful - no curse words - be polite
12. Interacting with professional guests
13. How early/late
Thoroughly Wash hands
For that job only - tailor accordingly
Just move on
10-15 minutes before and after
14. Say thank you
Say please and thank you
No slang - be respectful - no curse words - be polite
Always
No interuptions - eye contact - communication
15. Haters will hate
Firm hand shake - eye contact & posture
Just move on
Don't ask for jobs
Be on time and always show up
16. Thank you letters
PreferAly hand written
For that job only - tailor accordingly
At least two printed and an electronic ready
Dress for success
17. Follow up
Say please and thank you
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs
10-15 minutes before and after
18. Politeness
To everything even if you cant go
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Say please and thank you
PreferAly hand written
19. Keep your commitments
Don't ask for jobs
PreferAly hand written
10-15 minutes before and after
Be on time and always show up
20. Attire in a work place
Dress for success
Firm hand shake - eye contact & posture
No slang - be respectful - no curse words - be polite
10-15 minutes before and after