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Test your basic knowledge |
Professional Etiquette
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Thank you letters
PreferAly hand written
To everything even if you cant go
No slang - be respectful - no curse words - be polite
Keep things to yourself
2. Entering a room you should...
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Wait two weeks before calling - reply within 24 hours
Keep things to yourself
For that job only - tailor accordingly
3. How should you answer the phone?
To everything even if you cant go
No slang - be respectful - no curse words - be polite
Smile - name & company
No interuptions - eye contact - communication
4. Listening skills
Thoroughly Wash hands
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs
No interuptions - eye contact - communication
5. How early/late
At least two printed and an electronic ready
Keep things to yourself
Firm hand shake - eye contact & posture
10-15 minutes before and after
6. Attire in a work place
Keep things to yourself
Just move on
Dress for success
For that job only - tailor accordingly
7. Keep your commitments
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
At least two printed and an electronic ready
Keep things to yourself
Be on time and always show up
8. Say thank you
Smile - name & company
Thoroughly Wash hands
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Always
9. Follow up
10-15 minutes before and after
At least two printed and an electronic ready
Be on time and always show up
Wait two weeks before calling - reply within 24 hours
10. Resumes
Say please and thank you
Firm hand shake - eye contact & posture
At least two printed and an electronic ready
For that job only - tailor accordingly
11. Rsvp
Thoroughly Wash hands
Always
To everything even if you cant go
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
12. Haters will hate
No interuptions - eye contact - communication
Just move on
To everything even if you cant go
Keep things to yourself
13. Politeness
Don't ask for jobs
No slang - be respectful - no curse words - be polite
Stay true to your opinions but be respectful
Say please and thank you
14. Appropriate way to talk
Wait two weeks before calling - reply within 24 hours
No slang - be respectful - no curse words - be polite
Keep things to yourself
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
15. Bring extra copies
Thoroughly Wash hands
At least two printed and an electronic ready
PreferAly hand written
Just move on
16. Diplomacy
Stay true to your opinions but be respectful
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
At least two printed and an electronic ready
17. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
Be on time and always show up
Wait two weeks before calling - reply within 24 hours
For that job only - tailor accordingly
18. #1 way to not spread germs
Always
Thoroughly Wash hands
PreferAly hand written
Say please and thank you
19. Interacting with professional guests
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20. No gossiping
No slang - be respectful - no curse words - be polite
No interuptions - eye contact - communication
Thoroughly Wash hands
Keep things to yourself