Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How should you answer the phone?
For that job only - tailor accordingly
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Just move on
Smile - name & company

2. #1 way to not spread germs
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No slang - be respectful - no curse words - be polite
Thoroughly Wash hands
Smile - name & company

3. Entering a room you should...
Smile - name & company
Firm hand shake - eye contact & posture
Keep things to yourself
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

4. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
10-15 minutes before and after
PreferAly hand written
Be on time and always show up

5. Politeness
Dress for success
To everything even if you cant go
Say please and thank you
No slang - be respectful - no curse words - be polite

6. Thank you letters
PreferAly hand written
10-15 minutes before and after
No interuptions - eye contact - communication
For that job only - tailor accordingly

7. Haters will hate
Just move on
Dress for success
Stay true to your opinions but be respectful
Don't ask for jobs

8. Keep your commitments
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication
Always
Be on time and always show up

9. Diplomacy
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Say please and thank you
Firm hand shake - eye contact & posture
Stay true to your opinions but be respectful

10. How early/late
Always
To everything even if you cant go
At least two printed and an electronic ready
10-15 minutes before and after

11. Follow up
Be on time and always show up
At least two printed and an electronic ready
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs

12. Appropriate way to talk
Stay true to your opinions but be respectful
For that job only - tailor accordingly
No slang - be respectful - no curse words - be polite
Don't ask for jobs

13. No gossiping
Just move on
Thoroughly Wash hands
Always
Keep things to yourself

14. Resumes
Just move on
PreferAly hand written
10-15 minutes before and after
For that job only - tailor accordingly

15. Say thank you
No slang - be respectful - no curse words - be polite
Don't ask for jobs
Wait two weeks before calling - reply within 24 hours
Always

16. Rsvp
PreferAly hand written
Keep things to yourself
To everything even if you cant go
For that job only - tailor accordingly

17. Attire in a work place
Always
Be on time and always show up
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Dress for success

18. Interacting with professional guests

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

19. Bring extra copies
At least two printed and an electronic ready
To everything even if you cant go
Smile - name & company
Just move on

20. Listening skills
Just move on
To everything even if you cant go
Smile - name & company
No interuptions - eye contact - communication