Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Entering a room you should...
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
PreferAly hand written
Don't ask for jobs
To everything even if you cant go

2. #1 way to not spread germs
To everything even if you cant go
Smile - name & company
Thoroughly Wash hands
Don't ask for jobs

3. Keep your commitments
No slang - be respectful - no curse words - be polite
At least two printed and an electronic ready
Wait two weeks before calling - reply within 24 hours
Be on time and always show up

4. Diplomacy
Stay true to your opinions but be respectful
Say please and thank you
10-15 minutes before and after
Always

5. Rsvp
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
At least two printed and an electronic ready
To everything even if you cant go
No slang - be respectful - no curse words - be polite

6. Say thank you
No interuptions - eye contact - communication
Just move on
Always
Smile - name & company

7. Follow up
Keep things to yourself
Smile - name & company
Always
Wait two weeks before calling - reply within 24 hours

8. Listening skills
Don't ask for jobs
Firm hand shake - eye contact & posture
To everything even if you cant go
No interuptions - eye contact - communication

9. How early/late
PreferAly hand written
Firm hand shake - eye contact & posture
At least two printed and an electronic ready
10-15 minutes before and after

10. Non-verbal ways to convey confidence?
Wait two weeks before calling - reply within 24 hours
PreferAly hand written
Firm hand shake - eye contact & posture
Keep things to yourself

11. How should you answer the phone?
Smile - name & company
Don't ask for jobs
10-15 minutes before and after
Just move on

12. Haters will hate
At least two printed and an electronic ready
Stay true to your opinions but be respectful
Just move on
Dress for success

13. Resumes
For that job only - tailor accordingly
Stay true to your opinions but be respectful
Keep things to yourself
Just move on

14. Appropriate way to talk
Stay true to your opinions but be respectful
Thoroughly Wash hands
Always
No slang - be respectful - no curse words - be polite

15. No gossiping
Keep things to yourself
10-15 minutes before and after
Thoroughly Wash hands
Just move on

16. Attire in a work place
At least two printed and an electronic ready
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Smile - name & company
Dress for success

17. Thank you letters
No interuptions - eye contact - communication
For that job only - tailor accordingly
Just move on
PreferAly hand written

18. Interacting with professional guests

19. Bring extra copies
At least two printed and an electronic ready
For that job only - tailor accordingly
Firm hand shake - eye contact & posture
Stay true to your opinions but be respectful

20. Politeness
Say please and thank you
No interuptions - eye contact - communication
PreferAly hand written
Keep things to yourself