Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Politeness
To everything even if you cant go
Always
Just move on
Say please and thank you

2. No gossiping
No interuptions - eye contact - communication
Keep things to yourself
Say please and thank you
Don't ask for jobs

3. Thank you letters
For that job only - tailor accordingly
10-15 minutes before and after
Thoroughly Wash hands
PreferAly hand written

4. Haters will hate
Just move on
At least two printed and an electronic ready
Always
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

5. How early/late
10-15 minutes before and after
Firm hand shake - eye contact & posture
Wait two weeks before calling - reply within 24 hours
No slang - be respectful - no curse words - be polite

6. Listening skills
Say please and thank you
At least two printed and an electronic ready
Always
No interuptions - eye contact - communication

7. Rsvp
For that job only - tailor accordingly
Smile - name & company
To everything even if you cant go
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

8. Say thank you
Wait two weeks before calling - reply within 24 hours
Thoroughly Wash hands
Always
At least two printed and an electronic ready

9. Resumes
For that job only - tailor accordingly
Just move on
No interuptions - eye contact - communication
Be on time and always show up

10. Appropriate way to talk
No slang - be respectful - no curse words - be polite
To everything even if you cant go
PreferAly hand written
Dress for success

11. Follow up
Wait two weeks before calling - reply within 24 hours
Keep things to yourself
Stay true to your opinions but be respectful
PreferAly hand written

12. #1 way to not spread germs
Thoroughly Wash hands
Don't ask for jobs
Always
No slang - be respectful - no curse words - be polite

13. Attire in a work place
Don't ask for jobs
Firm hand shake - eye contact & posture
Say please and thank you
Dress for success

14. Diplomacy
No interuptions - eye contact - communication
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
To everything even if you cant go
Stay true to your opinions but be respectful

15. Keep your commitments
Wait two weeks before calling - reply within 24 hours
Be on time and always show up
At least two printed and an electronic ready
No slang - be respectful - no curse words - be polite

16. Bring extra copies
Don't ask for jobs
At least two printed and an electronic ready
No slang - be respectful - no curse words - be polite
Stay true to your opinions but be respectful

17. How should you answer the phone?
No interuptions - eye contact - communication
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Smile - name & company
Keep things to yourself

18. Interacting with professional guests

19. Non-verbal ways to convey confidence?
PreferAly hand written
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Firm hand shake - eye contact & posture
Don't ask for jobs

20. Entering a room you should...
10-15 minutes before and after
For that job only - tailor accordingly
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake