Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Non-verbal ways to convey confidence?
At least two printed and an electronic ready
Say please and thank you
Firm hand shake - eye contact & posture
Wait two weeks before calling - reply within 24 hours

2. Resumes
To everything even if you cant go
Just move on
For that job only - tailor accordingly
PreferAly hand written

3. Interacting with professional guests

4. Follow up
Wait two weeks before calling - reply within 24 hours
Keep things to yourself
Thoroughly Wash hands
10-15 minutes before and after

5. Rsvp
Keep things to yourself
To everything even if you cant go
Be on time and always show up
Dress for success

6. Listening skills
No interuptions - eye contact - communication
Dress for success
Wait two weeks before calling - reply within 24 hours
Just move on

7. Say thank you
Wait two weeks before calling - reply within 24 hours
No slang - be respectful - no curse words - be polite
Keep things to yourself
Always

8. Bring extra copies
Stay true to your opinions but be respectful
Say please and thank you
No slang - be respectful - no curse words - be polite
At least two printed and an electronic ready

9. #1 way to not spread germs
Stay true to your opinions but be respectful
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Dress for success
Thoroughly Wash hands

10. Entering a room you should...
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
10-15 minutes before and after
Firm hand shake - eye contact & posture
PreferAly hand written

11. Haters will hate
Don't ask for jobs
Firm hand shake - eye contact & posture
Just move on
No interuptions - eye contact - communication

12. Diplomacy
Stay true to your opinions but be respectful
Dress for success
No interuptions - eye contact - communication
Thoroughly Wash hands

13. Attire in a work place
For that job only - tailor accordingly
Dress for success
PreferAly hand written
Stay true to your opinions but be respectful

14. How should you answer the phone?
To everything even if you cant go
No interuptions - eye contact - communication
Smile - name & company
Keep things to yourself

15. Politeness
For that job only - tailor accordingly
Say please and thank you
Smile - name & company
Don't ask for jobs

16. No gossiping
Dress for success
No slang - be respectful - no curse words - be polite
No interuptions - eye contact - communication
Keep things to yourself

17. How early/late
10-15 minutes before and after
For that job only - tailor accordingly
Don't ask for jobs
Say please and thank you

18. Thank you letters
PreferAly hand written
Don't ask for jobs
10-15 minutes before and after
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

19. Keep your commitments
For that job only - tailor accordingly
Be on time and always show up
Dress for success
10-15 minutes before and after

20. Appropriate way to talk
No interuptions - eye contact - communication
Smile - name & company
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake