Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Diplomacy
Smile - name & company
Thoroughly Wash hands
No interuptions - eye contact - communication
Stay true to your opinions but be respectful

2. Follow up
PreferAly hand written
Wait two weeks before calling - reply within 24 hours
No interuptions - eye contact - communication
To everything even if you cant go

3. How should you answer the phone?
Always
At least two printed and an electronic ready
Smile - name & company
Firm hand shake - eye contact & posture

4. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
For that job only - tailor accordingly
Thoroughly Wash hands
At least two printed and an electronic ready

5. Haters will hate
Say please and thank you
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Just move on
Firm hand shake - eye contact & posture

6. Thank you letters
10-15 minutes before and after
For that job only - tailor accordingly
PreferAly hand written
Be on time and always show up

7. Keep your commitments
Be on time and always show up
Keep things to yourself
Always
To everything even if you cant go

8. Politeness
Say please and thank you
Keep things to yourself
At least two printed and an electronic ready
To everything even if you cant go

9. Say thank you
PreferAly hand written
At least two printed and an electronic ready
Keep things to yourself
Always

10. Attire in a work place
Thoroughly Wash hands
Dress for success
Keep things to yourself
PreferAly hand written

11. Appropriate way to talk
Keep things to yourself
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Smile - name & company
No slang - be respectful - no curse words - be polite

12. Entering a room you should...
No slang - be respectful - no curse words - be polite
10-15 minutes before and after
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
For that job only - tailor accordingly

13. Interacting with professional guests

14. No gossiping
Just move on
No slang - be respectful - no curse words - be polite
Keep things to yourself
Stay true to your opinions but be respectful

15. Rsvp
Thoroughly Wash hands
Keep things to yourself
To everything even if you cant go
Don't ask for jobs

16. How early/late
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Keep things to yourself
10-15 minutes before and after
Thoroughly Wash hands

17. Bring extra copies
Be on time and always show up
PreferAly hand written
Wait two weeks before calling - reply within 24 hours
At least two printed and an electronic ready

18. Resumes
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
For that job only - tailor accordingly
Don't ask for jobs
Just move on

19. #1 way to not spread germs
Be on time and always show up
Firm hand shake - eye contact & posture
Thoroughly Wash hands
PreferAly hand written

20. Listening skills
Thoroughly Wash hands
To everything even if you cant go
Say please and thank you
No interuptions - eye contact - communication