Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Non-verbal ways to convey confidence?
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
10-15 minutes before and after
Smile - name & company
Firm hand shake - eye contact & posture

2. Haters will hate
Just move on
Be on time and always show up
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Say please and thank you

3. Appropriate way to talk
10-15 minutes before and after
To everything even if you cant go
No slang - be respectful - no curse words - be polite
For that job only - tailor accordingly

4. How should you answer the phone?
Smile - name & company
Don't ask for jobs
No slang - be respectful - no curse words - be polite
No interuptions - eye contact - communication

5. Thank you letters
To everything even if you cant go
Wait two weeks before calling - reply within 24 hours
PreferAly hand written
Always

6. Say thank you
Always
10-15 minutes before and after
Thoroughly Wash hands
To everything even if you cant go

7. Rsvp
Dress for success
At least two printed and an electronic ready
To everything even if you cant go
Keep things to yourself

8. Bring extra copies
At least two printed and an electronic ready
Be on time and always show up
To everything even if you cant go
Firm hand shake - eye contact & posture

9. Keep your commitments
Smile - name & company
Wait two weeks before calling - reply within 24 hours
Be on time and always show up
Firm hand shake - eye contact & posture

10. #1 way to not spread germs
No slang - be respectful - no curse words - be polite
Thoroughly Wash hands
No interuptions - eye contact - communication
10-15 minutes before and after

11. Entering a room you should...
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
PreferAly hand written
For that job only - tailor accordingly
Just move on

12. Follow up
Thoroughly Wash hands
No interuptions - eye contact - communication
PreferAly hand written
Wait two weeks before calling - reply within 24 hours

13. Listening skills
No interuptions - eye contact - communication
PreferAly hand written
At least two printed and an electronic ready
Just move on

14. Interacting with professional guests

15. Diplomacy
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Firm hand shake - eye contact & posture
Say please and thank you
Stay true to your opinions but be respectful

16. Attire in a work place
At least two printed and an electronic ready
Thoroughly Wash hands
Dress for success
Keep things to yourself

17. Politeness
Say please and thank you
To everything even if you cant go
Thoroughly Wash hands
For that job only - tailor accordingly

18. How early/late
10-15 minutes before and after
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Don't ask for jobs
Always

19. Resumes
For that job only - tailor accordingly
No slang - be respectful - no curse words - be polite
Thoroughly Wash hands
Stay true to your opinions but be respectful

20. No gossiping
Keep things to yourself
Thoroughly Wash hands
Say please and thank you
Always