Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Diplomacy
Stay true to your opinions but be respectful
Say please and thank you
Just move on
No interuptions - eye contact - communication

2. Appropriate way to talk
Stay true to your opinions but be respectful
No slang - be respectful - no curse words - be polite
At least two printed and an electronic ready
Just move on

3. Keep your commitments
Stay true to your opinions but be respectful
For that job only - tailor accordingly
No interuptions - eye contact - communication
Be on time and always show up

4. Rsvp
Smile - name & company
10-15 minutes before and after
To everything even if you cant go
No slang - be respectful - no curse words - be polite

5. Politeness
PreferAly hand written
At least two printed and an electronic ready
Don't ask for jobs
Say please and thank you

6. Listening skills
For that job only - tailor accordingly
No interuptions - eye contact - communication
Smile - name & company
Always

7. Attire in a work place
Dress for success
To everything even if you cant go
Keep things to yourself
Always

8. Follow up
Thoroughly Wash hands
To everything even if you cant go
Don't ask for jobs
Wait two weeks before calling - reply within 24 hours

9. Haters will hate
For that job only - tailor accordingly
Just move on
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
No interuptions - eye contact - communication

10. Interacting with professional guests

11. Thank you letters
No slang - be respectful - no curse words - be polite
No interuptions - eye contact - communication
PreferAly hand written
Thoroughly Wash hands

12. Say thank you
No interuptions - eye contact - communication
Keep things to yourself
Just move on
Always

13. How early/late
To everything even if you cant go
Keep things to yourself
10-15 minutes before and after
Say please and thank you

14. How should you answer the phone?
Smile - name & company
At least two printed and an electronic ready
No slang - be respectful - no curse words - be polite
Dress for success

15. No gossiping
PreferAly hand written
At least two printed and an electronic ready
Stay true to your opinions but be respectful
Keep things to yourself

16. Bring extra copies
At least two printed and an electronic ready
Say please and thank you
Thoroughly Wash hands
Dress for success

17. Resumes
Keep things to yourself
Dress for success
Firm hand shake - eye contact & posture
For that job only - tailor accordingly

18. Entering a room you should...
Wait two weeks before calling - reply within 24 hours
Don't ask for jobs
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Firm hand shake - eye contact & posture

19. Non-verbal ways to convey confidence?
At least two printed and an electronic ready
No interuptions - eye contact - communication
Be on time and always show up
Firm hand shake - eye contact & posture

20. #1 way to not spread germs
Thoroughly Wash hands
Wait two weeks before calling - reply within 24 hours
Be on time and always show up
Smile - name & company