Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Politeness
At least two printed and an electronic ready
For that job only - tailor accordingly
Say please and thank you
Thoroughly Wash hands

2. Diplomacy
Don't ask for jobs
Stay true to your opinions but be respectful
At least two printed and an electronic ready
Smile - name & company

3. Attire in a work place
Stay true to your opinions but be respectful
Keep things to yourself
Dress for success
No slang - be respectful - no curse words - be polite

4. Keep your commitments
Stay true to your opinions but be respectful
Be on time and always show up
10-15 minutes before and after
Firm hand shake - eye contact & posture

5. Rsvp
10-15 minutes before and after
Say please and thank you
To everything even if you cant go
Keep things to yourself

6. Say thank you
Keep things to yourself
Always
10-15 minutes before and after
Thoroughly Wash hands

7. Follow up
10-15 minutes before and after
To everything even if you cant go
Wait two weeks before calling - reply within 24 hours
At least two printed and an electronic ready

8. How early/late
10-15 minutes before and after
Dress for success
Wait two weeks before calling - reply within 24 hours
Say please and thank you

9. How should you answer the phone?
Smile - name & company
10-15 minutes before and after
To everything even if you cant go
Keep things to yourself

10. Resumes
Stay true to your opinions but be respectful
No slang - be respectful - no curse words - be polite
For that job only - tailor accordingly
Say please and thank you

11. Interacting with professional guests

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12. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
PreferAly hand written
Say please and thank you
Just move on

13. Appropriate way to talk
Smile - name & company
Say please and thank you
Firm hand shake - eye contact & posture
No slang - be respectful - no curse words - be polite

14. #1 way to not spread germs
At least two printed and an electronic ready
10-15 minutes before and after
Thoroughly Wash hands
No interuptions - eye contact - communication

15. No gossiping
Always
Wait two weeks before calling - reply within 24 hours
Keep things to yourself
No interuptions - eye contact - communication

16. Listening skills
Say please and thank you
No interuptions - eye contact - communication
Stay true to your opinions but be respectful
Smile - name & company

17. Entering a room you should...
10-15 minutes before and after
For that job only - tailor accordingly
Wait two weeks before calling - reply within 24 hours
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

18. Haters will hate
No interuptions - eye contact - communication
Just move on
At least two printed and an electronic ready
Wait two weeks before calling - reply within 24 hours

19. Thank you letters
PreferAly hand written
Keep things to yourself
Dress for success
Be on time and always show up

20. Bring extra copies
Smile - name & company
To everything even if you cant go
At least two printed and an electronic ready
For that job only - tailor accordingly