Test your basic knowledge |

Professional Etiquette

Instructions:

Answer 20 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Appropriate way to talk
Don't ask for jobs
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Wait two weeks before calling - reply within 24 hours

2. Non-verbal ways to convey confidence?
Firm hand shake - eye contact & posture
No interuptions - eye contact - communication
Stay true to your opinions but be respectful
Just move on

3. Diplomacy
Wait two weeks before calling - reply within 24 hours
Thoroughly Wash hands
At least two printed and an electronic ready
Stay true to your opinions but be respectful

4. No gossiping
Keep things to yourself
Just move on
Firm hand shake - eye contact & posture
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake

5. Keep your commitments
To everything even if you cant go
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Be on time and always show up
Firm hand shake - eye contact & posture

6. Haters will hate
Don't ask for jobs
Just move on
No interuptions - eye contact - communication
Smile - name & company

7. Follow up
Wait two weeks before calling - reply within 24 hours
No interuptions - eye contact - communication
Dress for success
Smile - name & company

8. How early/late
10-15 minutes before and after
At least two printed and an electronic ready
Keep things to yourself
Don't ask for jobs

9. Resumes
For that job only - tailor accordingly
Stay true to your opinions but be respectful
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Firm hand shake - eye contact & posture

10. Entering a room you should...
Say please and thank you
No slang - be respectful - no curse words - be polite
Be confident but not to confident - eye contact - smile - have good posture and have a firm hand shake
Smile - name & company

11. #1 way to not spread germs
To everything even if you cant go
For that job only - tailor accordingly
No interuptions - eye contact - communication
Thoroughly Wash hands

12. Thank you letters
No slang - be respectful - no curse words - be polite
PreferAly hand written
Be on time and always show up
10-15 minutes before and after

13. How should you answer the phone?
Smile - name & company
PreferAly hand written
Dress for success
Wait two weeks before calling - reply within 24 hours

14. Politeness
Say please and thank you
For that job only - tailor accordingly
PreferAly hand written
Just move on

15. Attire in a work place
Dress for success
Don't ask for jobs
At least two printed and an electronic ready
To everything even if you cant go

16. Rsvp
Smile - name & company
To everything even if you cant go
Stay true to your opinions but be respectful
No slang - be respectful - no curse words - be polite

17. Interacting with professional guests

18. Bring extra copies
At least two printed and an electronic ready
10-15 minutes before and after
Thoroughly Wash hands
Always

19. Say thank you
At least two printed and an electronic ready
10-15 minutes before and after
Keep things to yourself
Always

20. Listening skills
Keep things to yourself
No interuptions - eye contact - communication
No slang - be respectful - no curse words - be polite
To everything even if you cant go