Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who should you let know that we are on a wait and how long it is throughout the night?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The floor manager - the expeditor and the kitchen staff
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

2. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Get a manager
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Yes

3. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The GSA
The floor manager - the expeditor and the kitchen staff
20-25 minutes
Ask your trainer - gestures vary from store to store

4. Until what time do we seat a guest?
The Nametaker
Ask who is calling - may you place them on hold - and then get the manager on duty
15 minutes after we close
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

5. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

6. Is the host staff responsible for bussing tables?
20-25 minutes
The Coordinator
Yes
Ask who is calling - may you place them on hold - and then get the manager on duty

7. How do you handle calls for other anglers?
Ask who is calling - may you place them on hold - and then get the manager on duty
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

8. How long does it take for a to-go order to be ready?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
20-25 minutes
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

9. How long does it take for a to-go order to be ready?
The host staff
20-25 minutes
GSA Duties
Smile

10. How should you greet a guest when they enter the restaurant?
Hello - Welcome to Bonefish Grill
The Nametaker
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
GSA Duties

11. How do you handle calls for the managers?
Ask who is calling - may you place them on hold - and then get the manager on duty
The host staff
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

12. List three Reasons why hospitality is important at Bonefish Grill:
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

13. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The bar - the community tables and ordering to-go food.
The Coordinator
Smile
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

14. What is the most important part of your uniform?
The Nametaker
15 minutes after we close
The bar - the community tables and ordering to-go food.
Smile

15. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Smile
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

16. List three Reasons why hospitality is important at Bonefish Grill:
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Ask your trainer - gestures vary from store to store
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Smile

17. What forms of payment do we accept?
Get a manager
The Coordinator Duties
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

18. What is the most important part of your uniform?
Hello - Welcome to Bonefish Grill
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Smile
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

19. What is the definition of hospitality in The Bonefish Way?
The Coordinator
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
20-25 minutes
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

20. Give five examples of how you - as a host - can show hospitality to our guests?
The bar - the community tables and ordering to-go food.
Yes
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

21. When we are on a wait - what options are available to our guests?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
20-25 minutes
The bar - the community tables and ordering to-go food.
The Coordinator

22. How do you handle calls for guests?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Ask who is calling - may you place them on hold - and then get the manager on duty
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

23. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The GSA
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Yes

24. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Smile
The Seater
GSA Duties
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

25. What do we do for birthdays at Bonefish Grill?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Ask your trainer - gestures vary from store to store

26. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The Coordinator Duties
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

27. How do you handle calls for other anglers?
Hello - Welcome to Bonefish Grill
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
20-25 minutes

28. What is the definition of hospitality in The Bonefish Way?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Get a manager
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

29. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Get a manager
The Nametaker
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

30. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Yes
Smile
GSA Duties

31. When the phone rings - how should you answer it? Within How many number of rings?
Get a manager
The host staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

32. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The Coordinator
Hello - Welcome to Bonefish Grill
The GSA
Yes

33. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

34. Do hosts have to know about our menu? Why?
The Seater
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The GSA

35. What is lobby comfort? When should it be offered? Who do you tell that you need it?
GSA Duties
15 minutes after we close
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

36. Who is the first and last impression of Bonefish Grill?
The Coordinator
The GSA
The Seater
The host staff

37. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Nametaker
The Seater
The Coordinator Duties
Yes

38. When we are on a wait - what options are available to our guests?
The bar - the community tables and ordering to-go food.
The Coordinator
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
20-25 minutes

39. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Ask your trainer - gestures vary from store to store
Yes
15 minutes after we close
The Seater

40. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

41. How do you estimate the wait time for parties of 8 or more?
Get a manager
The Coordinator
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

42. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

43. Do hosts have to know about our menu? Why?
Yes
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

44. What do we do for birthdays at Bonefish Grill?
Smile
The Seater
Ask your trainer - gestures vary from store to store
GSA Duties

45. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Coordinator

46. Who is the first and last impression of Bonefish Grill?
Ask your trainer - gestures vary from store to store
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The host staff
Yes

47. Who should you let know that we are on a wait and how long it is throughout the night?
The Coordinator Duties
The Coordinator Duties
The floor manager - the expeditor and the kitchen staff
The GSA

48. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
15 minutes after we close
The host staff
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

49. Until what time do we seat a guest?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
15 minutes after we close
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

50. Give five examples of how you - as a host - can show hospitality to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask who is calling - may you place them on hold - and then get the manager on duty
Get a manager