Test your basic knowledge |

Restaurant Host Training

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who is the first and last impression of Bonefish Grill?






2. Give five examples of how you - as a host - can show hospitality to our guests?






3. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o






4. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.






5. How long does it take for a to-go order to be ready?






6. How should you greet a guest when they enter the restaurant?






7. When we are on a wait - what options are available to our guests?






8. What do you say to a party requesting smoking - when smoking is not available in your restaurant?


9. Is the host staff responsible for bussing tables?






10. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate






11. What forms of payment do we accept?






12. List three Reasons why hospitality is important at Bonefish Grill:






13. Who is the first and last impression of Bonefish Grill?






14. How do you handle calls for other anglers?






15. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun






16. How long does it take for a to-go order to be ready?






17. When we are on a wait - what options are available to our guests?






18. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?






19. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?






20. What is lobby comfort? When should it be offered? Who do you tell that you need it?






21. Do hosts have to know about our menu? Why?






22. What is the most important part of your uniform?






23. How should you greet a guest when they enter the restaurant?






24. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate






25. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun






26. What do you say to a party requesting smoking - when smoking is not available in your restaurant?


27. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?


28. Until what time do we seat a guest?






29. How do you handle calls for the managers?






30. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.






31. Who should you let know that we are on a wait and how long it is throughout the night?






32. What is the definition of hospitality in The Bonefish Way?






33. What is lobby comfort? When should it be offered? Who do you tell that you need it?






34. When the phone rings - how should you answer it? Within How many number of rings?






35. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?


36. What do we do for birthdays at Bonefish Grill?






37. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call






38. What forms of payment do we accept?






39. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w






40. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?






41. How do you handle calls for the managers?






42. Who should you let know that we are on a wait and how long it is throughout the night?






43. How do you handle calls for other anglers?






44. List three Reasons why hospitality is important at Bonefish Grill:






45. How do you estimate the wait time for parties of 8 or more?






46. How do you handle calls for guests?






47. Do hosts have to know about our menu? Why?






48. How do you handle calls for guests?






49. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call






50. Give five examples of how you - as a host - can show hospitality to our guests?