Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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2. How do you estimate the wait time for parties of 8 or more?
Get a manager
The host staff
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

3. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
GSA Duties
The Coordinator Duties

4. What is the definition of hospitality in The Bonefish Way?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Nametaker

5. Is the host staff responsible for bussing tables?
The GSA
The floor manager - the expeditor and the kitchen staff
Yes
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

6. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The floor manager - the expeditor and the kitchen staff
Smile
The Nametaker
20-25 minutes

7. How do you handle calls for the managers?
Hello - Welcome to Bonefish Grill
Ask who is calling - may you place them on hold - and then get the manager on duty
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Smile

8. List three Reasons why hospitality is important at Bonefish Grill:
The Nametaker
20-25 minutes
Smile
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

9. Who is the first and last impression of Bonefish Grill?
The Seater
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The host staff

10. Until what time do we seat a guest?
Ask who is calling - may you place them on hold - and then get the manager on duty
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
15 minutes after we close
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

11. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
The Coordinator
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

12. Until what time do we seat a guest?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The floor manager - the expeditor and the kitchen staff
15 minutes after we close
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

13. How do you handle calls for guests?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Ask your trainer - gestures vary from store to store
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Get a manager

14. When we are on a wait - what options are available to our guests?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Smile
The bar - the community tables and ordering to-go food.
The Nametaker

15. What do we do for birthdays at Bonefish Grill?
Ask who is calling - may you place them on hold - and then get the manager on duty
The Coordinator
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask your trainer - gestures vary from store to store

16. How should you greet a guest when they enter the restaurant?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Yes
Hello - Welcome to Bonefish Grill
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

17. How do you handle calls for guests?
Yes
Ask who is calling - may you place them on hold - and then get the manager on duty
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

18. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
The Coordinator Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

19. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
20-25 minutes
Hello - Welcome to Bonefish Grill
The Seater
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

20. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The host staff
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

21. When we are on a wait - what options are available to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The bar - the community tables and ordering to-go food.

22. How long does it take for a to-go order to be ready?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
20-25 minutes
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

23. What is the most important part of your uniform?
Smile
Hello - Welcome to Bonefish Grill
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hello - Welcome to Bonefish Grill

24. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Ask your trainer - gestures vary from store to store
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Smile
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

25. What is lobby comfort? When should it be offered? Who do you tell that you need it?
The Seater
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Smile

26. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

27. How should you greet a guest when they enter the restaurant?
Yes
Hello - Welcome to Bonefish Grill
The bar - the community tables and ordering to-go food.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

28. How do you handle calls for other anglers?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Coordinator
The GSA

29. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Ask who is calling - may you place them on hold - and then get the manager on duty

30. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
GSA Duties
The Coordinator Duties
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

31. What is the most important part of your uniform?
Get a manager
Smile
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Yes

32. How do you estimate the wait time for parties of 8 or more?
The GSA
GSA Duties
Get a manager
The GSA

33. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The GSA
The floor manager - the expeditor and the kitchen staff
Ask who is calling - may you place them on hold - and then get the manager on duty

34. When the phone rings - how should you answer it? Within How many number of rings?
The Nametaker
Yes
Hello - Welcome to Bonefish Grill
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

35. What is the definition of hospitality in The Bonefish Way?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

36. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The GSA
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

37. Who should you let know that we are on a wait and how long it is throughout the night?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The Coordinator Duties
Smile
The floor manager - the expeditor and the kitchen staff

38. What forms of payment do we accept?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Get a manager
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

39. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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40. What do we do for birthdays at Bonefish Grill?
The bar - the community tables and ordering to-go food.
GSA Duties
Ask your trainer - gestures vary from store to store
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

41. How do you handle calls for other anglers?
20-25 minutes
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask who is calling - may you place them on hold - and then get the manager on duty

42. How do you handle calls for the managers?
20-25 minutes
Ask who is calling - may you place them on hold - and then get the manager on duty
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

43. Give five examples of how you - as a host - can show hospitality to our guests?
20-25 minutes
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Ask who is calling - may you place them on hold - and then get the manager on duty
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

44. Is the host staff responsible for bussing tables?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Yes
The Coordinator Duties

45. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The Nametaker
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Coordinator Duties

46. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Get a manager
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
GSA Duties
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

47. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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48. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
20-25 minutes
The Coordinator

49. Who is the first and last impression of Bonefish Grill?
Ask your trainer - gestures vary from store to store
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The host staff
The bar - the community tables and ordering to-go food.

50. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
GSA Duties
The floor manager - the expeditor and the kitchen staff