Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Hello - Welcome to Bonefish Grill
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

2. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

3. Do hosts have to know about our menu? Why?
The host staff
Ask your trainer - gestures vary from store to store
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The Coordinator

4. How long does it take for a to-go order to be ready?
The GSA
20-25 minutes
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Seater

5. When we are on a wait - what options are available to our guests?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Get a manager
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The bar - the community tables and ordering to-go food.

6. Is the host staff responsible for bussing tables?
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Yes
Smile

7. Do hosts have to know about our menu? Why?
Get a manager
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The GSA
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

8. What is the most important part of your uniform?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The GSA
Smile
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

9. What forms of payment do we accept?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Seater
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

10. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Coordinator
The Seater
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

11. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Coordinator Duties
The host staff
20-25 minutes
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

12. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

13. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Ask your trainer - gestures vary from store to store
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Seater
The Nametaker

14. What do we do for birthdays at Bonefish Grill?
The GSA
Ask your trainer - gestures vary from store to store
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
15 minutes after we close

15. What forms of payment do we accept?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Get a manager
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

16. How do you handle calls for guests?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator Duties
The Nametaker
The GSA

17. How do you handle calls for the managers?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Get a manager
Ask who is calling - may you place them on hold - and then get the manager on duty
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

18. Give five examples of how you - as a host - can show hospitality to our guests?
15 minutes after we close
20-25 minutes
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

19. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
GSA Duties
The floor manager - the expeditor and the kitchen staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The floor manager - the expeditor and the kitchen staff

20. When the phone rings - how should you answer it? Within How many number of rings?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

21. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The bar - the community tables and ordering to-go food.
The GSA
The floor manager - the expeditor and the kitchen staff
Yes

22. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Ask who is calling - may you place them on hold - and then get the manager on duty
The Coordinator
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
GSA Duties

23. How do you handle calls for guests?
GSA Duties
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
20-25 minutes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

24. How long does it take for a to-go order to be ready?
20-25 minutes
The Nametaker
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

25. List three Reasons why hospitality is important at Bonefish Grill:
The Nametaker
The GSA
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

26. What do we do for birthdays at Bonefish Grill?
Ask your trainer - gestures vary from store to store
The Nametaker
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

27. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

28. How do you estimate the wait time for parties of 8 or more?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Get a manager
The bar - the community tables and ordering to-go food.

29. Is the host staff responsible for bussing tables?
The Coordinator
The host staff
Yes
Ask who is calling - may you place them on hold - and then get the manager on duty

30. List three Reasons why hospitality is important at Bonefish Grill:
The GSA
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Smile

31. How do you handle calls for other anglers?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Yes
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

32. How do you handle calls for other anglers?
15 minutes after we close
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

33. How do you handle calls for the managers?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask who is calling - may you place them on hold - and then get the manager on duty
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

34. How should you greet a guest when they enter the restaurant?
15 minutes after we close
Hello - Welcome to Bonefish Grill
The bar - the community tables and ordering to-go food.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

35. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
GSA Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Nametaker
The Coordinator Duties

36. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
The floor manager - the expeditor and the kitchen staff
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The bar - the community tables and ordering to-go food.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

37. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
15 minutes after we close
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The Seater

38. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The GSA
20-25 minutes
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Nametaker

39. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

40. What is the most important part of your uniform?
The Coordinator
The Nametaker
Smile
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

41. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The bar - the community tables and ordering to-go food.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

42. What is the definition of hospitality in The Bonefish Way?
GSA Duties
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Get a manager
The floor manager - the expeditor and the kitchen staff

43. Who should you let know that we are on a wait and how long it is throughout the night?
Yes
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The floor manager - the expeditor and the kitchen staff
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

44. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
15 minutes after we close
Smile
Ask who is calling - may you place them on hold - and then get the manager on duty
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

45. How should you greet a guest when they enter the restaurant?
The host staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Hello - Welcome to Bonefish Grill
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

46. What is the definition of hospitality in The Bonefish Way?
Hello - Welcome to Bonefish Grill
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
15 minutes after we close
Yes

47. When the phone rings - how should you answer it? Within How many number of rings?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The host staff
Get a manager
Yes

48. Until what time do we seat a guest?
The Seater
15 minutes after we close
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

49. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

50. Who is the first and last impression of Bonefish Grill?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask who is calling - may you place them on hold - and then get the manager on duty
Smile
The host staff