Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Until what time do we seat a guest?
15 minutes after we close
The Coordinator Duties
20-25 minutes
Smile

2. What do we do for birthdays at Bonefish Grill?
Ask your trainer - gestures vary from store to store
GSA Duties
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
20-25 minutes

3. When we are on a wait - what options are available to our guests?
The floor manager - the expeditor and the kitchen staff
The bar - the community tables and ordering to-go food.
The GSA
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

4. How do you estimate the wait time for parties of 8 or more?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
GSA Duties
Get a manager
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

5. What do we do for birthdays at Bonefish Grill?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask your trainer - gestures vary from store to store
The host staff

6. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The floor manager - the expeditor and the kitchen staff
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Nametaker
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

7. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The Seater
15 minutes after we close
The Coordinator
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

8. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Get a manager
The Seater

9. Who is the first and last impression of Bonefish Grill?
GSA Duties
The Coordinator
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The host staff

10. Do hosts have to know about our menu? Why?
The Seater
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
20-25 minutes
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

11. How long does it take for a to-go order to be ready?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
20-25 minutes
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Get a manager

12. Is the host staff responsible for bussing tables?
GSA Duties
Smile
Yes
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

13. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Nametaker
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

14. How do you estimate the wait time for parties of 8 or more?
Get a manager
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

15. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
15 minutes after we close
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The GSA

16. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

17. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Get a manager
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

18. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Coordinator Duties
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

19. What is lobby comfort? When should it be offered? Who do you tell that you need it?
The Coordinator
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

20. Is the host staff responsible for bussing tables?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Yes

21. What is the most important part of your uniform?
Smile
The Nametaker
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
GSA Duties

22. How do you handle calls for other anglers?
The Nametaker
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask who is calling - may you place them on hold - and then get the manager on duty
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

23. List three Reasons why hospitality is important at Bonefish Grill:
20-25 minutes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Yes
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

24. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

25. What forms of payment do we accept?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
20-25 minutes
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The floor manager - the expeditor and the kitchen staff

26. How should you greet a guest when they enter the restaurant?
GSA Duties
Hello - Welcome to Bonefish Grill
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Ask your trainer - gestures vary from store to store

27. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
The Nametaker
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

28. Who should you let know that we are on a wait and how long it is throughout the night?
The Seater
20-25 minutes
The floor manager - the expeditor and the kitchen staff
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

29. How do you handle calls for the managers?
The GSA
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Yes
Ask who is calling - may you place them on hold - and then get the manager on duty

30. Give five examples of how you - as a host - can show hospitality to our guests?
The GSA
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

31. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
The floor manager - the expeditor and the kitchen staff
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Seater

32. Give five examples of how you - as a host - can show hospitality to our guests?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hello - Welcome to Bonefish Grill
Get a manager
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

33. When the phone rings - how should you answer it? Within How many number of rings?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Get a manager
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Smile

34. How do you handle calls for guests?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Nametaker
Smile

35. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The Nametaker
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
15 minutes after we close
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

36. How do you handle calls for other anglers?
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask who is calling - may you place them on hold - and then get the manager on duty
The bar - the community tables and ordering to-go food.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

37. When we are on a wait - what options are available to our guests?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The bar - the community tables and ordering to-go food.
The Coordinator
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

38. What forms of payment do we accept?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Get a manager
20-25 minutes
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

39. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
15 minutes after we close
15 minutes after we close
GSA Duties

40. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Ask who is calling - may you place them on hold - and then get the manager on duty
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The Nametaker
The Seater

41. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
The host staff
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Hello - Welcome to Bonefish Grill

42. Who is the first and last impression of Bonefish Grill?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The bar - the community tables and ordering to-go food.
The host staff
The GSA

43. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Get a manager
GSA Duties
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Seater

44. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Coordinator Duties
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

45. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Yes
15 minutes after we close
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

46. What is the definition of hospitality in The Bonefish Way?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

47. How long does it take for a to-go order to be ready?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
20-25 minutes
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

48. What is the most important part of your uniform?
GSA Duties
Smile
The floor manager - the expeditor and the kitchen staff
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

49. When the phone rings - how should you answer it? Within How many number of rings?
The Nametaker
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The host staff

50. How do you handle calls for the managers?
Ask who is calling - may you place them on hold - and then get the manager on duty
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
GSA Duties
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings