Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How should you greet a guest when they enter the restaurant?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Hello - Welcome to Bonefish Grill
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

2. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The bar - the community tables and ordering to-go food.
Ask who is calling - may you place them on hold - and then get the manager on duty

3. When the phone rings - how should you answer it? Within How many number of rings?
The host staff
Ask your trainer - gestures vary from store to store
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Get a manager

4. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Get a manager
The Nametaker
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

5. How do you estimate the wait time for parties of 8 or more?
Hello - Welcome to Bonefish Grill
Get a manager
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

6. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The Nametaker
The GSA
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Ask your trainer - gestures vary from store to store

7. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
GSA Duties
Yes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Nametaker

8. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Get a manager
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The host staff
The Coordinator

9. What do we do for birthdays at Bonefish Grill?
The Seater
The Coordinator Duties
Ask your trainer - gestures vary from store to store
GSA Duties

10. How do you handle calls for the managers?
Ask who is calling - may you place them on hold - and then get the manager on duty
Smile
The host staff
GSA Duties

11. Is the host staff responsible for bussing tables?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Yes
The Seater

12. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

13. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Smile
20-25 minutes
Yes
The Coordinator Duties

14. Give five examples of how you - as a host - can show hospitality to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Hello - Welcome to Bonefish Grill
The Coordinator
Get a manager

15. How do you handle calls for guests?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

16. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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17. What do we do for birthdays at Bonefish Grill?
Yes
Smile
The GSA
Ask your trainer - gestures vary from store to store

18. How do you handle calls for other anglers?
The Nametaker
GSA Duties
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

19. What forms of payment do we accept?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
20-25 minutes
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

20. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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21. How long does it take for a to-go order to be ready?
20-25 minutes
Smile
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

22. What is the most important part of your uniform?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
20-25 minutes
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Smile

23. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Ask your trainer - gestures vary from store to store
The bar - the community tables and ordering to-go food.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

24. List three Reasons why hospitality is important at Bonefish Grill:
Ask your trainer - gestures vary from store to store
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The floor manager - the expeditor and the kitchen staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

25. Who is the first and last impression of Bonefish Grill?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The host staff

26. How do you handle calls for other anglers?
20-25 minutes
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The Nametaker
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

27. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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28. When we are on a wait - what options are available to our guests?
The bar - the community tables and ordering to-go food.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
20-25 minutes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

29. How do you estimate the wait time for parties of 8 or more?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
GSA Duties
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Get a manager

30. Give five examples of how you - as a host - can show hospitality to our guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
The GSA
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

31. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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32. Is the host staff responsible for bussing tables?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Yes
15 minutes after we close
GSA Duties

33. What is the definition of hospitality in The Bonefish Way?
Ask your trainer - gestures vary from store to store
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

34. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
The Coordinator
Ask your trainer - gestures vary from store to store
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Coordinator

35. Until what time do we seat a guest?
GSA Duties
The GSA
15 minutes after we close
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

36. What is lobby comfort? When should it be offered? Who do you tell that you need it?
The bar - the community tables and ordering to-go food.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Ask your trainer - gestures vary from store to store
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

37. When the phone rings - how should you answer it? Within How many number of rings?
Yes
Ask your trainer - gestures vary from store to store
GSA Duties
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

38. What is the definition of hospitality in The Bonefish Way?
GSA Duties
15 minutes after we close
The Seater
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

39. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Nametaker

40. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Coordinator
The bar - the community tables and ordering to-go food.
20-25 minutes

41. Who is the first and last impression of Bonefish Grill?
Get a manager
The floor manager - the expeditor and the kitchen staff
GSA Duties
The host staff

42. When we are on a wait - what options are available to our guests?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Seater
The bar - the community tables and ordering to-go food.
Get a manager

43. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Ask who is calling - may you place them on hold - and then get the manager on duty
The Seater
The GSA
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

44. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Smile
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
GSA Duties

45. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Yes
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

46. What is lobby comfort? When should it be offered? Who do you tell that you need it?
The Nametaker
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Ask your trainer - gestures vary from store to store

47. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
Ask your trainer - gestures vary from store to store
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The GSA
The Seater

48. Until what time do we seat a guest?
15 minutes after we close
20-25 minutes
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

49. How do you handle calls for guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
Yes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Seater

50. What forms of payment do we accept?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The host staff
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.