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Test your basic knowledge |
Restaurant Host Training
Start Test
Study First
Subjects
:
hospitality
,
restaurants
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who is the first and last impression of Bonefish Grill?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
GSA Duties
The Seater
The host staff
2. Give five examples of how you - as a host - can show hospitality to our guests?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Yes
3. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The Coordinator
Yes
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
20-25 minutes
4. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Nametaker
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
5. How long does it take for a to-go order to be ready?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
20-25 minutes
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Ask who is calling - may you place them on hold - and then get the manager on duty
6. How should you greet a guest when they enter the restaurant?
The Seater
The GSA
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Hello - Welcome to Bonefish Grill
7. When we are on a wait - what options are available to our guests?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The bar - the community tables and ordering to-go food.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask who is calling - may you place them on hold - and then get the manager on duty
8. What do you say to a party requesting smoking - when smoking is not available in your restaurant?
9. Is the host staff responsible for bussing tables?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Yes
15 minutes after we close
10. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Seater
Ask your trainer - gestures vary from store to store
11. What forms of payment do we accept?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
12. List three Reasons why hospitality is important at Bonefish Grill:
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The bar - the community tables and ordering to-go food.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
13. Who is the first and last impression of Bonefish Grill?
The host staff
Smile
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
14. How do you handle calls for other anglers?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The bar - the community tables and ordering to-go food.
15 minutes after we close
The Seater
15. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Ask your trainer - gestures vary from store to store
The Coordinator
16. How long does it take for a to-go order to be ready?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
20-25 minutes
The Seater
Smile
17. When we are on a wait - what options are available to our guests?
The bar - the community tables and ordering to-go food.
GSA Duties
15 minutes after we close
The GSA
18. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Smile
GSA Duties
The GSA
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
19. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
GSA Duties
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
20. What is lobby comfort? When should it be offered? Who do you tell that you need it?
15 minutes after we close
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The floor manager - the expeditor and the kitchen staff
21. Do hosts have to know about our menu? Why?
Ask your trainer - gestures vary from store to store
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Hello - Welcome to Bonefish Grill
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
22. What is the most important part of your uniform?
Smile
The floor manager - the expeditor and the kitchen staff
The Coordinator
The floor manager - the expeditor and the kitchen staff
23. How should you greet a guest when they enter the restaurant?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Yes
GSA Duties
Hello - Welcome to Bonefish Grill
24. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
25. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
GSA Duties
Smile
The GSA
The bar - the community tables and ordering to-go food.
26. What do you say to a party requesting smoking - when smoking is not available in your restaurant?
27. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?
28. Until what time do we seat a guest?
15 minutes after we close
Yes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
29. How do you handle calls for the managers?
20-25 minutes
Ask who is calling - may you place them on hold - and then get the manager on duty
The host staff
Yes
30. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The Nametaker
Get a manager
The bar - the community tables and ordering to-go food.
The Coordinator Duties
31. Who should you let know that we are on a wait and how long it is throughout the night?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The GSA
The Coordinator Duties
The floor manager - the expeditor and the kitchen staff
32. What is the definition of hospitality in The Bonefish Way?
The Seater
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hello - Welcome to Bonefish Grill
Smile
33. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Seater
Get a manager
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
34. When the phone rings - how should you answer it? Within How many number of rings?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Smile
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
35. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?
36. What do we do for birthdays at Bonefish Grill?
The floor manager - the expeditor and the kitchen staff
Ask your trainer - gestures vary from store to store
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Nametaker
37. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
GSA Duties
The Coordinator Duties
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
38. What forms of payment do we accept?
Ask your trainer - gestures vary from store to store
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
39. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Smile
Ask your trainer - gestures vary from store to store
The bar - the community tables and ordering to-go food.
40. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
41. How do you handle calls for the managers?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Ask who is calling - may you place them on hold - and then get the manager on duty
Hello - Welcome to Bonefish Grill
20-25 minutes
42. Who should you let know that we are on a wait and how long it is throughout the night?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The GSA
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The floor manager - the expeditor and the kitchen staff
43. How do you handle calls for other anglers?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The Coordinator Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
44. List three Reasons why hospitality is important at Bonefish Grill:
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Smile
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
45. How do you estimate the wait time for parties of 8 or more?
Get a manager
The Coordinator Duties
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
46. How do you handle calls for guests?
The Coordinator Duties
Smile
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
47. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Smile
The Coordinator Duties
48. How do you handle calls for guests?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
GSA Duties
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
49. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Yes
The host staff
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The Coordinator Duties
50. Give five examples of how you - as a host - can show hospitality to our guests?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The GSA
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.