Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What do we do for birthdays at Bonefish Grill?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The host staff
The bar - the community tables and ordering to-go food.
Ask your trainer - gestures vary from store to store

2. List three Reasons why hospitality is important at Bonefish Grill:
Ask who is calling - may you place them on hold - and then get the manager on duty
The host staff
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

3. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The floor manager - the expeditor and the kitchen staff
The Nametaker
The Coordinator
Yes

4. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

5. Who is the first and last impression of Bonefish Grill?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The host staff
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

6. How long does it take for a to-go order to be ready?
20-25 minutes
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The bar - the community tables and ordering to-go food.
Hello - Welcome to Bonefish Grill

7. What is the most important part of your uniform?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Smile
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
20-25 minutes

8. How should you greet a guest when they enter the restaurant?
The GSA
The host staff
Hello - Welcome to Bonefish Grill
Ask your trainer - gestures vary from store to store

9. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
15 minutes after we close
The GSA
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

10. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Coordinator Duties
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Hello - Welcome to Bonefish Grill
The GSA

11. Until what time do we seat a guest?
15 minutes after we close
The Coordinator
Get a manager
Smile

12. What forms of payment do we accept?
GSA Duties
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Nametaker
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

13. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Ask who is calling - may you place them on hold - and then get the manager on duty
The Coordinator
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Smile

14. When the phone rings - how should you answer it? Within How many number of rings?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The Coordinator
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

15. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The host staff
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Ask your trainer - gestures vary from store to store

16. How do you handle calls for the managers?
Get a manager
20-25 minutes
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask who is calling - may you place them on hold - and then get the manager on duty

17. How do you handle calls for the managers?
The bar - the community tables and ordering to-go food.
Smile
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Ask who is calling - may you place them on hold - and then get the manager on duty

18. Do hosts have to know about our menu? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The bar - the community tables and ordering to-go food.
Yes
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

19. How do you handle calls for guests?
Hello - Welcome to Bonefish Grill
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The floor manager - the expeditor and the kitchen staff
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

20. When the phone rings - how should you answer it? Within How many number of rings?
15 minutes after we close
20-25 minutes
20-25 minutes
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

21. What forms of payment do we accept?
The floor manager - the expeditor and the kitchen staff
The Seater
Yes
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

22. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

23. How do you estimate the wait time for parties of 8 or more?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The host staff
The floor manager - the expeditor and the kitchen staff
Get a manager

24. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The Coordinator
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

25. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The host staff
Hello - Welcome to Bonefish Grill

26. Give five examples of how you - as a host - can show hospitality to our guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
Yes
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

27. When we are on a wait - what options are available to our guests?
The bar - the community tables and ordering to-go food.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
20-25 minutes

28. When we are on a wait - what options are available to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Ask who is calling - may you place them on hold - and then get the manager on duty
The bar - the community tables and ordering to-go food.

29. What is the definition of hospitality in The Bonefish Way?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Get a manager

30. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The Nametaker
The GSA
20-25 minutes
Ask who is calling - may you place them on hold - and then get the manager on duty

31. How long does it take for a to-go order to be ready?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
20-25 minutes
Hello - Welcome to Bonefish Grill

32. Who is the first and last impression of Bonefish Grill?
Hello - Welcome to Bonefish Grill
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The host staff
The floor manager - the expeditor and the kitchen staff

33. How do you handle calls for other anglers?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The Seater
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

34. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Coordinator Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

35. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

36. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

37. Who should you let know that we are on a wait and how long it is throughout the night?
The Coordinator
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
15 minutes after we close
The floor manager - the expeditor and the kitchen staff

38. Is the host staff responsible for bussing tables?
20-25 minutes
Ask your trainer - gestures vary from store to store
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Yes

39. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The GSA
The Seater
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Yes

40. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Smile
The Nametaker
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

41. How do you estimate the wait time for parties of 8 or more?
The Coordinator Duties
GSA Duties
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Get a manager

42. List three Reasons why hospitality is important at Bonefish Grill:
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Seater
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

43. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The Coordinator
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

44. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

45. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
The bar - the community tables and ordering to-go food.
GSA Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Coordinator Duties

46. How do you handle calls for guests?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The GSA
Yes
15 minutes after we close

47. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
GSA Duties
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

48. What is the definition of hospitality in The Bonefish Way?
The GSA
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Yes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

49. Until what time do we seat a guest?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The bar - the community tables and ordering to-go food.
15 minutes after we close

50. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Yes
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
GSA Duties