Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The Coordinator Duties
20-25 minutes

2. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Nametaker
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The bar - the community tables and ordering to-go food.
The Coordinator Duties

3. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The Coordinator
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Seater
The Coordinator Duties

4. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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5. Do hosts have to know about our menu? Why?
The Nametaker
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

6. How do you handle calls for other anglers?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask who is calling - may you place them on hold - and then get the manager on duty
Smile
The bar - the community tables and ordering to-go food.

7. Give five examples of how you - as a host - can show hospitality to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
20-25 minutes
Yes
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

8. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The Coordinator
Get a manager
The GSA
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

9. How do you handle calls for guests?
Smile
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Seater
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

10. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
15 minutes after we close
The Nametaker

11. How do you handle calls for other anglers?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The Coordinator
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

12. When we are on a wait - what options are available to our guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask your trainer - gestures vary from store to store
The bar - the community tables and ordering to-go food.
The floor manager - the expeditor and the kitchen staff

13. List three Reasons why hospitality is important at Bonefish Grill:
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

14. What is the definition of hospitality in The Bonefish Way?
The bar - the community tables and ordering to-go food.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The Nametaker
The floor manager - the expeditor and the kitchen staff

15. How do you estimate the wait time for parties of 8 or more?
The Coordinator
Get a manager
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

16. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
Ask your trainer - gestures vary from store to store
15 minutes after we close
The GSA
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

17. How long does it take for a to-go order to be ready?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Seater
20-25 minutes

18. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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19. List three Reasons why hospitality is important at Bonefish Grill:
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Coordinator Duties
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

20. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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21. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

22. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Coordinator
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The bar - the community tables and ordering to-go food.

23. What is the most important part of your uniform?
Smile
The Coordinator Duties
The Seater
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

24. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The floor manager - the expeditor and the kitchen staff
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

25. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Yes
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
15 minutes after we close

26. Until what time do we seat a guest?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The GSA
The Coordinator Duties
15 minutes after we close

27. Who should you let know that we are on a wait and how long it is throughout the night?
The floor manager - the expeditor and the kitchen staff
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Smile
The bar - the community tables and ordering to-go food.

28. Is the host staff responsible for bussing tables?
Yes
The floor manager - the expeditor and the kitchen staff
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The Coordinator

29. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
20-25 minutes
Ask your trainer - gestures vary from store to store
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

30. How should you greet a guest when they enter the restaurant?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Hello - Welcome to Bonefish Grill
20-25 minutes

31. When we are on a wait - what options are available to our guests?
20-25 minutes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator Duties
The bar - the community tables and ordering to-go food.

32. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Coordinator
The Coordinator Duties

33. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Nametaker
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

34. How do you handle calls for the managers?
Ask who is calling - may you place them on hold - and then get the manager on duty
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

35. How do you estimate the wait time for parties of 8 or more?
Get a manager
The Seater
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
GSA Duties

36. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

37. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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38. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
The floor manager - the expeditor and the kitchen staff
GSA Duties
Smile
15 minutes after we close

39. When the phone rings - how should you answer it? Within How many number of rings?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The GSA
The Nametaker
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

40. What forms of payment do we accept?
The Coordinator
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Ask who is calling - may you place them on hold - and then get the manager on duty
The Seater

41. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Coordinator Duties
Yes

42. What do we do for birthdays at Bonefish Grill?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask your trainer - gestures vary from store to store
Smile

43. Is the host staff responsible for bussing tables?
Ask your trainer - gestures vary from store to store
Yes
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The Seater

44. What is the definition of hospitality in The Bonefish Way?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Ask your trainer - gestures vary from store to store

45. How should you greet a guest when they enter the restaurant?
Hello - Welcome to Bonefish Grill
15 minutes after we close
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

46. How do you handle calls for the managers?
Get a manager
Ask who is calling - may you place them on hold - and then get the manager on duty
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The floor manager - the expeditor and the kitchen staff

47. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

48. When the phone rings - how should you answer it? Within How many number of rings?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Yes
The Coordinator Duties
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

49. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Seater
GSA Duties

50. What do we do for birthdays at Bonefish Grill?
The Seater
Ask your trainer - gestures vary from store to store
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.