Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

2. How do you estimate the wait time for parties of 8 or more?
Yes
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Get a manager
The floor manager - the expeditor and the kitchen staff

3. How should you greet a guest when they enter the restaurant?
The floor manager - the expeditor and the kitchen staff
Hello - Welcome to Bonefish Grill
The host staff
The Seater

4. Who should you let know that we are on a wait and how long it is throughout the night?
The GSA
The floor manager - the expeditor and the kitchen staff
The Coordinator Duties
Get a manager

5. Do hosts have to know about our menu? Why?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

6. How do you handle calls for other anglers?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Smile
Hello - Welcome to Bonefish Grill

7. What do we do for birthdays at Bonefish Grill?
Smile
Ask your trainer - gestures vary from store to store
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The Coordinator Duties

8. How long does it take for a to-go order to be ready?
The Coordinator Duties
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
20-25 minutes

9. Until what time do we seat a guest?
The Seater
The Nametaker
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
15 minutes after we close

10. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Smile

11. Is the host staff responsible for bussing tables?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Yes
Smile
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

12. How do you handle calls for guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
The bar - the community tables and ordering to-go food.
20-25 minutes
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

13. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
The GSA
The bar - the community tables and ordering to-go food.
The bar - the community tables and ordering to-go food.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

14. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The host staff
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator Duties

15. List three Reasons why hospitality is important at Bonefish Grill:
The GSA
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Ask who is calling - may you place them on hold - and then get the manager on duty
The Coordinator

16. What is the definition of hospitality in The Bonefish Way?
The floor manager - the expeditor and the kitchen staff
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

17. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
The host staff
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Smile
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

18. How do you estimate the wait time for parties of 8 or more?
Yes
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Get a manager
20-25 minutes

19. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
GSA Duties
Smile
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

20. Give five examples of how you - as a host - can show hospitality to our guests?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The host staff
20-25 minutes
The Coordinator Duties

21. Who should you let know that we are on a wait and how long it is throughout the night?
The Coordinator Duties
The Seater
The floor manager - the expeditor and the kitchen staff
The GSA

22. What is the most important part of your uniform?
Smile
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
20-25 minutes
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

23. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Get a manager
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

24. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Smile
The Nametaker
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
GSA Duties

25. Is the host staff responsible for bussing tables?
The Coordinator
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Yes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

26. Who is the first and last impression of Bonefish Grill?
The host staff
The Coordinator Duties
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The bar - the community tables and ordering to-go food.

27. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Smile
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

28. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Yes
The Coordinator Duties
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The Coordinator

29. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

30. What is the definition of hospitality in The Bonefish Way?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask who is calling - may you place them on hold - and then get the manager on duty
20-25 minutes

31. How do you handle calls for the managers?
15 minutes after we close
The Seater
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Ask who is calling - may you place them on hold - and then get the manager on duty

32. When we are on a wait - what options are available to our guests?
The bar - the community tables and ordering to-go food.
20-25 minutes
Hello - Welcome to Bonefish Grill
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

33. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Yes
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Nametaker

34. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
20-25 minutes

35. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

36. How long does it take for a to-go order to be ready?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
20-25 minutes
The Coordinator

37. Who is the first and last impression of Bonefish Grill?
The host staff
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

38. Give five examples of how you - as a host - can show hospitality to our guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
The floor manager - the expeditor and the kitchen staff
The host staff
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

39. How do you handle calls for other anglers?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The bar - the community tables and ordering to-go food.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

40. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The Seater
The Nametaker
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The GSA

41. What forms of payment do we accept?
Ask who is calling - may you place them on hold - and then get the manager on duty
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
GSA Duties

42. How should you greet a guest when they enter the restaurant?
Hello - Welcome to Bonefish Grill
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask your trainer - gestures vary from store to store
The Coordinator Duties

43. How do you handle calls for the managers?
The floor manager - the expeditor and the kitchen staff
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask who is calling - may you place them on hold - and then get the manager on duty

44. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Yes
The Nametaker
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The Coordinator Duties

45. What do we do for birthdays at Bonefish Grill?
Get a manager
Ask your trainer - gestures vary from store to store
Yes
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

46. When the phone rings - how should you answer it? Within How many number of rings?
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The host staff
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

47. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Ask your trainer - gestures vary from store to store
GSA Duties
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

48. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The GSA
The bar - the community tables and ordering to-go food.
The Nametaker

49. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Hello - Welcome to Bonefish Grill
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Coordinator Duties

50. How do you handle calls for guests?
Ask who is calling - may you place them on hold - and then get the manager on duty
20-25 minutes
The Coordinator Duties
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand