Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How should you greet a guest when they enter the restaurant?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Ask your trainer - gestures vary from store to store
Hello - Welcome to Bonefish Grill
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

2. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Smile
20-25 minutes
15 minutes after we close
The Coordinator

3. Until what time do we seat a guest?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
15 minutes after we close
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

4. Give five examples of how you - as a host - can show hospitality to our guests?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
20-25 minutes

5. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
GSA Duties
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The GSA

6. Until what time do we seat a guest?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Smile
15 minutes after we close

7. How do you handle calls for the managers?
Ask who is calling - may you place them on hold - and then get the manager on duty
The Nametaker
15 minutes after we close
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

8. How do you handle calls for guests?
The host staff
The Coordinator Duties
The floor manager - the expeditor and the kitchen staff
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

9. Who is the first and last impression of Bonefish Grill?
Get a manager
The host staff
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Hello - Welcome to Bonefish Grill

10. What forms of payment do we accept?
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

11. What is the most important part of your uniform?
Ask who is calling - may you place them on hold - and then get the manager on duty
Smile
The floor manager - the expeditor and the kitchen staff
20-25 minutes

12. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
Yes
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
GSA Duties

13. What is the definition of hospitality in The Bonefish Way?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The bar - the community tables and ordering to-go food.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

14. What is the most important part of your uniform?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Smile
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

15. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Ask who is calling - may you place them on hold - and then get the manager on duty
The GSA
Yes

16. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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17. Is the host staff responsible for bussing tables?
Get a manager
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Yes
The Coordinator Duties

18. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
The Seater
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
The bar - the community tables and ordering to-go food.

19. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

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20. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
The Coordinator
The floor manager - the expeditor and the kitchen staff
Yes
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.

21. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Yes
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Coordinator
The bar - the community tables and ordering to-go food.

22. What is the definition of hospitality in The Bonefish Way?
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The bar - the community tables and ordering to-go food.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

23. What do we do for birthdays at Bonefish Grill?
20-25 minutes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Smile
Ask your trainer - gestures vary from store to store

24. How do you estimate the wait time for parties of 8 or more?
The GSA
Get a manager
Ask who is calling - may you place them on hold - and then get the manager on duty
20-25 minutes

25. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The Seater

26. When we are on a wait - what options are available to our guests?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The bar - the community tables and ordering to-go food.

27. How do you estimate the wait time for parties of 8 or more?
Get a manager
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Yes
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

28. Who should you let know that we are on a wait and how long it is throughout the night?
The GSA
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The floor manager - the expeditor and the kitchen staff
Hello - Welcome to Bonefish Grill

29. List three Reasons why hospitality is important at Bonefish Grill:
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Coordinator

30. When the phone rings - how should you answer it? Within How many number of rings?
The Coordinator
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The floor manager - the expeditor and the kitchen staff

31. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Ask your trainer - gestures vary from store to store
Ask who is calling - may you place them on hold - and then get the manager on duty
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
GSA Duties

32. Who should you let know that we are on a wait and how long it is throughout the night?
Hello - Welcome to Bonefish Grill
15 minutes after we close
Smile
The floor manager - the expeditor and the kitchen staff

33. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

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34. Give five examples of how you - as a host - can show hospitality to our guests?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The bar - the community tables and ordering to-go food.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.

35. Is the host staff responsible for bussing tables?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Yes
The Coordinator
The Nametaker

36. What is lobby comfort? When should it be offered? Who do you tell that you need it?
The Coordinator
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The Seater

37. List three Reasons why hospitality is important at Bonefish Grill:
The bar - the community tables and ordering to-go food.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The GSA
The Seater

38. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
The Nametaker
Ask your trainer - gestures vary from store to store
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The Coordinator

39. How do you handle calls for other anglers?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call

40. What forms of payment do we accept?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The Nametaker
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

41. What do we do for birthdays at Bonefish Grill?
The GSA
15 minutes after we close
Ask your trainer - gestures vary from store to store
The bar - the community tables and ordering to-go food.

42. Who is the first and last impression of Bonefish Grill?
The Nametaker
The host staff
Smile
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

43. How do you handle calls for the managers?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
20-25 minutes
Ask who is calling - may you place them on hold - and then get the manager on duty
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

44. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
The GSA
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Yes
Hello - Welcome to Bonefish Grill

45. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
The floor manager - the expeditor and the kitchen staff
The Nametaker
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Ask who is calling - may you place them on hold - and then get the manager on duty

46. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The Coordinator Duties
Ask your trainer - gestures vary from store to store
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

47. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
The GSA
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.

48. How do you handle calls for guests?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Coordinator Duties
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

49. How should you greet a guest when they enter the restaurant?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Hello - Welcome to Bonefish Grill
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

50. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
Hello - Welcome to Bonefish Grill
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
GSA Duties
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.