Test your basic knowledge |

Restaurant Host Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
GSA Duties
The Coordinator
Yes

2. When we are on a wait - what options are available to our guests?
The Coordinator Duties
The bar - the community tables and ordering to-go food.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The GSA

3. Until what time do we seat a guest?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
15 minutes after we close
The Coordinator

4. Who is the first and last impression of Bonefish Grill?
The host staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

5. Is the host staff responsible for bussing tables?
Yes
The Nametaker
Smile
The Coordinator Duties

6. Until what time do we seat a guest?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
15 minutes after we close
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

7. What is the most important part of your uniform?
Smile
The host staff
Ask who is calling - may you place them on hold - and then get the manager on duty
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

8. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
The GSA
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

9. How long does it take for a to-go order to be ready?
Yes
20-25 minutes
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Hello - Welcome to Bonefish Grill

10. What do we do for birthdays at Bonefish Grill?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
The Coordinator
Ask your trainer - gestures vary from store to store

11. How do you handle calls for other anglers?
The bar - the community tables and ordering to-go food.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings

12. Give five examples of how you - as a host - can show hospitality to our guests?
The GSA
The Seater
Yes
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

13. What is the definition of hospitality in The Bonefish Way?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

14. The person who is responsible for coordinating available tables with waiting parties and maintaining the flow of the restaurant from the host stand. They are very in tune with What is going on at all times and responsible for being in constant commun
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
The GSA
GSA Duties
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

15. The person who is responsible for quoting the wait times to the guest. DUTIES: Recording the necessary information about the parties on the waitlist - informing the guest about their dining options throughout the restaurant - handing out pagers.
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
The Nametaker

16. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Smile
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The GSA

17. How do you estimate the wait time for parties of 8 or more?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Get a manager
The Seater
15 minutes after we close

18. What forms of payment do we accept?
Get a manager
GSA Duties
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

19. Who should you let know that we are on a wait and how long it is throughout the night?
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Ask your trainer - gestures vary from store to store
The floor manager - the expeditor and the kitchen staff
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.

20. 1. The Seater: The person that stays in the dining room and bar area to inform the Coordinator what tables will be getting up. DUTIES: Relaying available tables to the Coordinator - help bus tables - seating guests - retrieving menus from appropriate
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Seater
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator Duties

21. List three Reasons why hospitality is important at Bonefish Grill:
The floor manager - the expeditor and the kitchen staff
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Seater
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.

22. How do you handle calls for guests?
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
The floor manager - the expeditor and the kitchen staff
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

23. During slower periods (opening and closing) - who do you need to notify when seating a table? Why?
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
The Coordinator Duties
The GSA

24. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
Thank them for waiting - take the blinking pager from a guest and say - 'Thank you for waiting Johnson party - we are putting the finishing touches on your table now.' Talk with the guest until their table is ready.
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
The Coordinator Duties

25. How should you greet a guest when they enter the restaurant?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Hello - Welcome to Bonefish Grill
Notify the server who has the table and the expeditor. We want to ensure that our guests get the same great service no matter what time they dine with us.
The host staff

26. What is lobby comfort? When should it be offered? Who do you tell that you need it?
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Samplings of our menu that we give to the guests while they are waiting - When we have 5 or more names on the wait; The expeditor.
The Coordinator Duties
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks

27. What forms of payment do we accept?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
15 minutes after we close
20-25 minutes

28. What is the most important part of your uniform?
The Coordinator
Ask who is calling - may you place them on hold - and then get the manager on duty
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
Smile

29. If we have their reservation available - take the reservation. If we do not have the time slot they would like - tell them that we only take a small portion of reservations and the rest of our restaurant is reserved is to accommodate our guests who w
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
15 minutes after we close
The GSA

30. List three Reasons why hospitality is important at Bonefish Grill:
The bar - the community tables and ordering to-go food.
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

31. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

32. How do you handle calls for the managers?
Ask your trainer - gestures vary from store to store
Ask who is calling - may you place them on hold - and then get the manager on duty
The Coordinator
The Seater

33. How do you handle calls for the managers?
The host staff
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Ask who is calling - may you place them on hold - and then get the manager on duty

34. Who is the first and last impression of Bonefish Grill?
The Nametaker
15 minutes after we close
The host staff
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.

35. If a guest walks up to the host stand with a blinking pager - and their table is being bussed - what do you do?

36. What is the definition of hospitality in The Bonefish Way?
Get a manager
The floor manager - the expeditor and the kitchen staff
The GSA
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.

37. 2. The Coordinator: The person who stays up front taking names and coordinating available tables with waiting parties. Depending on volume - the Coordinator's job is at times split between two people - one at the front door taking names and handing o
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
The Coordinator
The GSA

38. Assists in all hostess or host training efforts by teaching & coaching the responsibilities of each position - being in constant contact with the management - the kitchen - and the wait staff - assures that the table setting and general condition of
'I apologize sir/maam - however the laws have changed so that we are no longer able to offer smoking in our restaurant.' Let the guest know of designated areas outside - if available.
GSA Duties
The bar - the community tables and ordering to-go food.
The host staff

39. Is the host staff responsible for bussing tables?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask who is calling - may you place them on hold - and then get the manager on duty
Hello - Welcome to Bonefish Grill
Yes

40. Do hosts have to know about our menu? Why?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
20-25 minutes
The Coordinator Duties
The GSA

41. When the phone rings - how should you answer it? Within How many number of rings?
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Ask your trainer - gestures vary from store to store

42. How long does it take for a to-go order to be ready?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Hello - Welcome to Bonefish Grill
The Nametaker
20-25 minutes

43. Give five examples of how you - as a host - can show hospitality to our guests?
What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.

44. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
The Nametaker

45. What do you say to a party requesting smoking - when smoking is not available in your restaurant?

46. How do you handle calls for guests?
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand
Take a message. If it is an emergency - get a manager and allow them to handle the phone call
Yes - because they need to be able to explain our menu to the guest over the phone for a to-go order and in person while guests are in the restaurant.
Saying hello to each guest as they come into your restaurant - Being genuinely nice and sincere - Holding the door for a guest - Calling them by name - Saying goodbye to each guest as they leave.

47. If you tried to seat a guest at a table and they decided they would like a booth and you do not have any available - what should you do?
Apologize and invite them back to the host stand - re-issue them a pager and let them know that they will be seated at the next available booth.
15 minutes after we close
The bar - the community tables and ordering to-go food.
Ask for a description of the guest - so you can look for them first - if you cannot find them - page them to the host stand

48. What do we do for birthdays at Bonefish Grill?
Ask your trainer - gestures vary from store to store
GSA Duties
Hospitality brings guests back again and again -We want each guest to feel they are special - Hospitality is our job.
The Seater

49. Keeping guests in the lobby happy (initiating lobby comfort - getting guests drinks - handing out menus - having conversation with guests) - answering the phone - getting parties called to be brought to their table. (Note: The coordinator is to call
The floor manager - the expeditor and the kitchen staff
The Coordinator
The Coordinator Duties
Smile

50. When the phone rings - how should you answer it? Within How many number of rings?
Hospitality is being warmly welcoming - inclusive - kind - and seeing to the comfort and well-being of others.
Visa - Mastercard - American Express - Discover - Diners Club and Travelers Checks
The GSA
Thank you for calling Bonefish Grill in Mobile - this is Jayson - how may I help you? 2 rings