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Test your basic knowledge |
Retail Management
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A retail firm that is formally incorporated under state law
Floor-Ready Merchandise
Differentiated Marketing
Experiential Merchandising
Corporation
2. Theory that retail innovators often first appear as low-price operators with low costs and low profit margin requirements
Loss Leaders
Variety Store
Wheel of Retailing
Scenario Analysis
3. When ending inventory - recorded at cost - is measured by counting the merchandise in stock at the end of a selling period
Organizational Mission
Stimulus
Physical Inventory System
Business Format Franchising
4. A candid evaluation of the opportunities and threats facing a prospective or existing retailer
Situation Analysis
Supercenter
Robinson-Patman Act
Cost of Method Accounting
5. The geographical breaking point between two cities (communities) at which consumers are indifferent to shopping at either
Distributed Promotion Effort
Price-Quality Association
Mazur Plan
Point of Difference
6. The average number of times each person reached is exposed to a retailers promotion efforts in a specific period
Frequency
Objectives
Experiential Merchandising
Trading Area Overlap
7. Whereby copies of all the data bases in a firm are maintained in one location and are accessible to employees at any locale
Opportunity Costs
Data Warehousing
Application Blank
Mystery Shoppers
8. A retailer purposely adjusts markups by merchandise category
Variable Markup Policy
Merchandising
Performance Measures
Reorder Point
9. Selling merchandise at a limited range of price point - with each point representing a distinct level of quality
Price Lining
Objectives
Performance Measures
Diversification
10. Aiming at two or more distinct consumer groups - with different retailing approaches for each group
Retailing
Differentiated Marketing
Bait-and-Switch Advertising
Hierarchy of Effects
11. The overall plan or framework of action that guides a retailer
Hierarchy of Authority
Cross-Merchandising
Operations Blueprint
Retail Strategy
12. Appeals to the consumer's urge to buy product and the amount of time she or he is willing to spend on shopping
Minimum-Price Laws
Retail Audit
Purchase Motivation Product Groupings
Retail Promotion
13. A retailer adjusts shelf-space allocations to respond to customer and other differences among local markets
Yield Management Pricing
Sales Manager
Community Shopping Center
Micromerchandising
14. Lets consumers bargain over prices; those who are good at it obtain lower prices
Tactics
Traditional Job Description
Perceived Risk
Flexible Pricing
15. One member of the distribution channel dominates the decisions made in that channel due to the power it possesses
Supervision
Mystery Shoppers
Uncontrollable Variables
Channel Control
16. Two or more retailers share an ad
Channel Control
Horizontal Cooperative Advertising Agreement
Ease of Entry
Off-Price Chain
17. The aspects of business that a firm can directly affect
Hierarchy of Authority
Staple Merchandise
Controllable Variables
External Secondary Data
18. A method of storing and remotely retrieving data using devices called RFID tags or trandponders
Off-Price Chain
RFID (radio frequency identification)
Consignment Purchase
Vendor-Managed Inventory (VMI)
19. Where the same customers are served by both branches
Trading Area Overlap
Secondary Data
Basic Stock Method
Operating Expenses
20. The possible benefits a retailer forgoes if it invests in one opportunity rather than another
Opportunity Costs
Reorder Point
Storability Product Groupings
Experiment
21. The perception the shopper has of a value chain. the customers view of all the benefits from a purchase
Atmosphere (atmospherics)
Reach
Contingency Pricing
Value (customer)
22. Represents the number of times during a specific period - usually one year - that the average inventory on hand is sold
Goal-Oriented Job Description
Solution Selling
Never-Out List
Stock Turnover
23. Selection process of one opinion from others. a person determines the criteria to evaluate and their importance before buying
Private (dealer) Brands
Retailing
Evaluation of Alternatives
Customer Satisfaction
24. Is a cue (social or commercial) or a drive (physical) meant to motivate or arouse a person to act
Stimulus
Social Class
Factory Outlet
Objective-and-Task Method
25. Whereby a retailers sells to consumers through multiple retail formats
Multi-Channel Retailing
Item Price Removal
Fringe Trading Area
Mass Marketing
26. Describes how traditional family moves from bachelorhood to children to solitary retirement
Control Units
Family Life Cycle
Stimulus
Vertical Price Fixing
27. Whereby prices are marked only on shelves or signs and not on individual items
Item Price Removal
Cooperative Buying
Sales Promotion
Flexible Pricing
28. Doubt that the correct decision has been made
Zero-Based Budgeting
Experiment
Wheel of Retailing
Cognitive Dissonance
29. Projections of expected retail sales for given periods
Market Segment Product Groupings
Forecasts
Nonstore Retailing
Stimulus
30. An inexpensive display that leaves merchandise in the original carton
Cut Case
Atmosphere (atmospherics)
Zero-Based Budgeting
Hierarchy of Effects
31. Places together various items that appeal to a given target market
Order-Taking Salesperson
Market Segment Product Groupings
Lifestyle Center
Nonstore Retailing
32. Occurs when one consumer talks to others; can build a chain of customers
Word of Mouth (WOM)
Dual Marketing
Control
Mergers
33. Competition between manufacturers and retailers for shelf space and profits
Bait-and-Switch Advertising
Retailing Concept
Battle of the Brands
Productivity
34. A retailer sets its prices in accordance with competitors'
Retailing
Term Occupancy
Competition-Oriented Pricing
Vertical Marketing System
35. An inside or outside organization that is used when a retailer wants to keep in close touch with key market trends and cannot do so through just headquarters buying staff
Discretionary income
Reorder Point
Electronic Point of Sale System
Resident Buying Office
36. Risk is still low - but a retailer takes title on delivery and is responsible for damages
Equal Store Organization
Customer Loyalty
Memorandum Purchase
Consumer Cooperative
37. The aspects of business to which a retailers must adapt
Market Segment Product Groupings
Uncontrollable Variables
Opportunistic Buying
Curing (Free-Flowing) Traffic Flow
38. Available from sources outside the firm
Equal Store Organization
External Secondary Data
Uncontrollable Variables
Reilly's Law of Retailing Gravitation
39. Merchandise that generates high sales over a short time
Fad Merchandise
Fringe Trading Area
Off-Price Chain
Organization Chart
40. Service that includes the activities that enhance the shopping experience and give retailers a competitive advantage
Purchase Act
Augmented Customer Service
Cost of Goods Sold
Automatic Reordering System
41. A retailer offers discounts to customers who buy in quantity or who buy a product bundle
Universal Product Code (UPC)
Cost-Oriented Pricing
Multiple-Unit Pricing
Horizontal Cooperative Advertising Agreement
42. Larger and more diversified than a conventional supermarket but usually smaller and less diversified than a combination store
Retail Strategy
Uncontrollable Variables
Food-Based Superstore
Consumer Protection
43. A type of retail institution which involves a contractual arrangement between a franchisor (a manufacturer - wholesales or service sponsor) and a retail franchisee - which allows the franchisee to conduct business under an established name and accord
Incremental Budgeting
Franchising
Weighted Application Blank
Objective-and-Task Method
44. The portion of revenues turned over to the federal - state and/or local government
Taxes
Independent
Dump Bin
Publicity
45. A group of retailers gets together to make quantity purchases from supplier and obtain volume discounts
Straight (Gridiron) Traffic Flow
Cooperative Buying
Electronic Banking
Demographics
46. Relied on prior promotion budgets to allocate funds; a percentage is either added to or subtracted from one year's budget to determine the next year's
Incremental Method
Extended Decision Making
Massed Promotion Effort
Want Book (Want Slip)
47. Teach new (and existing) personnel how best to perform their jobs or how to improve themselves
Incremental Method
Net Lease
Off-Price Chain
Training Programs
48. Especially low prices are negotiated for merchandise whose sales have not lived up to expectations - end of season goods - items consumers have returned to the manufacturer or another retailer and closeouts
Recruitment
Vertical Retail Audit
Central Business District
Opportunistic Buying
49. An open air shopping site that typically includes 150 -000 to 500 -000 square feet of space dedicated to upscale - well-known specialty stores
Application Blank
Classification Merchandising
Lifestyle Center
Storefront
50. A form of revolving account; no interest is assessed if a person pays a bill in full when it is due. when a person makes a partial payment - he or she is assessed interest monthly on the unpaid balance
Option Credit Account
Incremental Budgeting
Simulation
Reorder Point