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Test your basic knowledge |
Retail Management
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways in which individual consumers and families live and spend time and money
Equal Store Organization
Trading Area Overlap
Lifestyles
Mass Merchandising
2. A sign that displays the store's name
Full-Line Discount Store
Mass Marketing
Rack Display
Marquee
3. Displays merchandise by common end use
Maintained Markup
Monthly Sales Index
Functional Product Groupings
Performance Measures
4. Represents the total bundle of benefits offered to consumers through a channel of distribution
Storability Product Groupings
Debit Card System
Universal Product Code (UPC)
Value Chain
5. Every store - product - or customer has an equal or known chance of being chosen for a study
Minimum-Price Laws
Probability (Random) Sample
Flexible Pricing
Data-Base Retailing
6. Based on the original retail value assigned to merchandise less the costs of the merchandise
Loss Leaders
Initial Markup
Mazur Plan
Unit Control
7. Involves recruiting - selecting - training - compensating - and supervising personnel in a manner consistent with the retailer's organization structure and strategy mix
Opportunity Costs
Cognitive Dissonance
External Secondary Data
Human Resource Management
8. Suppliers sell through a moderate number of retailers
Specialty Store
Box (Limited-Line) Store
Selective Distribution
Gross Profit (margin)
9. Embodied by a series of activities and processes that provides a certain value for the consumer
Benchmarking
Traditional Department Store
Value (retailer)
Neighborhood Shopping Center
10. The aspects of business to which a retailers must adapt
Independent
Service Retailing
Sales Manager
Uncontrollable Variables
11. When a retailers acts in a trustworthy - fair - honest and respectful manner with each of its constituencies
Ethics
Information Search
Mystery Shoppers
Supermarket
12. Forecasts average sales weekly - so beginning inventory equals several weeks expected sales
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13. A retailer sets prices for goods and services and seeks to maintain them for an extended period
Household Life Cycle
Reilly's Law of Retailing Gravitation
Point-of-Purchase Display
Customary Pricing
14. When information is amassed on each job's functions and requirements: duties - responsibilities - aptitude - interest - education - experience - and physical tasks
Uncontrollable Variables
Job Analysis
Initial Markup
Niche Retailing
15. Determining the alternative that will solve the problem at hand and ascertaining the characteristics of each alternative
Vending Machine
Competition-Oriented Pricing
Information Search
Retail Balance
16. The reasons for a consumers behavior
Advertising
Motives
Quick Response (QR) Inventory Planning
Net Worth
17. The identifiable - but sometime intangible - activities undertaken by a retailer in conjunction with the basic goods and services it sells
Open Credit Account
Customer Service
Chargebacks
Specialty Store
18. Contains an additional 15 to 25 percent of a stores customers; located outside of the primary area - and customers are more widely dispersed
Chargebacks
Value (customer)
Flexible Pricing
Secondary Trading Area
19. A retail firm owned by its customer members
Goods Retailing
Consumer Cooperative
Niche Retailing
Controllable Variables
20. Zeroing in on one specific group
Concentrated Marketing
Percentage Variation Method
Retail Information System
Mass Marketing
21. Sets the guiding principles for all the merchandise decisions a retailers makes
Net Lease
Extended Decision Making
Nongoods Services
Merchandising Philosophy
22. An unplanned shopping area that appeals to the convenience shopping and service needs of a single residential area
Control
Cross-Merchandising
Revolving Credit Account
Neighborhood Business District
23. Equals the cost of merchandise available for sale minus the cost value of ending inventory
Chain
Cost of Goods Sold
Operating Expenditures
Independent
24. The difference between net sales and the total cost of goods sold
Employee Empowerment
Purchase Motivation Product Groupings
Gross Margin
Net Lease
25. Stipulates that rent is related to sales or profits; protects a property owner against inflation and lets it benefit if a store is successful
Diversification
Rented-Goods Services
Percentage Lease
Tactics
26. Where consumers shop for a product category at more than one retail format during the year OR visit multiple retailers on one shopping trip
Cross-Shopping
Direct Store Distribution (DSD)
Human Resource Management
Family Life Cycle
27. Involves oral communication with one or more prospective customers for the purpose of making a sale
Value (customer)
Personal Selling
Nonstore Retailing
Liabilities
28. Mandates that persons with disabilities be given appropriate access to retailing facilities
Electronic Article Surveillance
Purchase Motivation Product Groupings
Americans With Disabilities Act
Customary Pricing
29. Begins planning at the individual product level and then proceeds to the category - total store - and overall company levels
Post-Purchase Behavior
Bottom-Up Space Management Approach
Value (retailer)
Cross-Shopping
30. A type of retail institution that is a department in a retail store that is rented to an outside party
Leased Department
Fringe Trading Area
Opportunity Costs
Primary Trading Area
31. Occurs when a consumer makes full use of the decision process
Goods Retailing
Budgeting
Extended Decision Making
Motives
32. A retailer sets its prices in accordance with competitors'
Social Responsibility
Bifurcated Retailing
Competition-Oriented Pricing
Reach
33. Has a primarily functional use: to neatly hang or present products
Channel Control
Unit Pricing
Experiment
Rack Display
34. Used to describe depreciated assets - such as buildings and warehouses - that are noted on a retail balance sheet at low values relative to their actual worth
Expected Customer Service
Term Occupancy
Hidden Assets
Curing (Free-Flowing) Traffic Flow
35. The difference between planned purchases and the purchase commitments already made by a buyer for a given period - often a month
Lifestyle Center
Open-to-Buy
Retail Organization
Slotting Allowances
36. Doubt that the correct decision has been made
Scrambled Merchandising
Leader Pricing
Cognitive Dissonance
Manufacturer (national) Brands
37. Programs to combine a high degree of centralized management control with strict operating procedures for every phase of the business
Initial Markup
Retailing Concept
Rationalized Retailing
Observation
38. Feature products' generic names as brands; they are no-frills goods stocked by some retailers
Traditional Department Store
Rack Display
Hidden Assets
Generic Brands
39. A food-based discounter offering a moderate number of food items in a no-frills setting
Warehouse Store
Goal-Oriented Job Description
Basic Stock List
Net Profit After Taxes
40. Consumers feel high prices connote high quality and low prices connote low quality
Infomercial
Depth of Assortment
Price-Quality Association
Video Kiosk
41. Consists of all the levels of independently owned businesses along a channel of distribution
Vertical Marketing System
Mystery Shoppers
Outshopping
Private (dealer) Brands
42. A method of storing and remotely retrieving data using devices called RFID tags or trandponders
Open Credit Account
Survey
RFID (radio frequency identification)
Neighborhood Shopping Center
43. Whereby franchisors limit franchisee involvement in the strategic planning process
Relationship Retailing
Reilly's Law of Retailing Gravitation
Constrained Decision Making
Cooperative Buying
44. A retailer sets a price floor - the minimum price acceptable to the firm so it can reach a specified profit goal
Outsourcing
Cost-Oriented Pricing
Reorder Point
Markup Pricing
45. Usually the first tool used to screen applications; providing data on education - experience - health - reasons for leaving prior jobs - outside activities - hobbies and references
Retail Strategy
Family Life Cycle
Cost of Method Accounting
Application Blank
46. A retailer tied it promotion budge to revenue and develops a promotion to sales ratio
Atmosphere (atmospherics)
Multiple-Unit Pricing
Forecasts
Percentage-of-Sales Method
47. The sum total of an individuals traits - which make that individual unique
Retail Method of Accounting
Unit Control
Personality
Gross Profit (margin)
48. Delineates trading areas on the basis of the product assortment carried at various shopping locations - travel times from the shopper's home to alternative locations - and the sensitivity of the kind of shopping to travel time
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49. A retailer clearly defines its promotion goals and prepares a budget to satisfy them. determines the tasks and costs required to achieve that goal (best budgeting method)
Objective-and-Task Method
Micromerchandising
Recruitment
Direct Store Distribution (DSD)
50. Represents the number of times during a specific period - usually one year - that the average inventory on hand is sold
Stock Turnover
Data Warehousing
Simulation
Job Analysis