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Test your basic knowledge |
Retail Management
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involve the combination of separately owned retail firms
Retail Strategy
Vertical Price Fixing
Loss Leaders
Mergers
2. When ending inventory - recorded at cost - is measured by counting the merchandise in stock at the end of a selling period
Incremental Method
Social Class
Physical Inventory System
Concentrated Marketing
3. Money left after paying taxes and buying necessities
Discretionary income
Americans With Disabilities Act
External Secondary Data
Opportunities
4. A firm uses current and past budgets as guides and adds to or subtracts from them to arrive at the coming period's expenditures
Yield Management Pricing
Incremental Budgeting
Regression Model
Mergers
5. Refers to the variety in any one good/service (product line) a retailer carries
Direct Selling
Retailing
Depth of Assortment
Organizational Mission
6. A global electronic superhighway of computer networks that use a common protocol and that are linked by telecommunication lines and satellite
Slotting Allowances
Operations Management
Data Mining
Internet
7. The consumer not only has been aroused by social - commercial - and/or physical stimuli but also recognizes that the good or service under consideration may solve a problem of shortage or unfulfilled desire
Problem Awareness
Price Elasticity of Demand
Warehouse Store
Central Business District
8. The geographical breaking point between two cities (communities) at which consumers are indifferent to shopping at either
Point of Difference
Data-Base Retailing
Discretionary income
Equal Store Organization
9. Whereby a retailers sells to consumers through multiple retail formats
Supercenter
Performance Measures
Frequency
Multi-Channel Retailing
10. Exhibits a wide range or merchandise encouraging the customer to feel - look at and/or try on products
Customer Loyalty
Assortment Display
Evaluation of Alternatives
Publicity
11. The sum total of an individuals traits - which make that individual unique
Personality
Vending Machine
Trading Area Overlap
Service Retailing
12. Used by both large and small retailers so they can efficiently process transactions and monitor inventory
Computerized Checkout
Universal Product Code (UPC)
Neighborhood Business District
Price-Quality Association
13. A consumer uses each step in the purchase process but does not spend a great deal of time on each of them
Sole Proprietorship
Box (Limited-Line) Store
Limited Decision Making
Incremental Budgeting
14. Concentrates on selling one goods or service line - such as young women's apparel
Specialty Store
Pre-Training
Retailing Concept
Consumer Loyalty (Frequent Shopper) Programs
15. The customer group sought by a retailer
Target Marketing
Electronic Point of Sale System
Retail Information System
Markup Pricing
16. Occurs when the value and customer services provided through a retailing experience meet or exceed consumer expectations
Issue (problem) Definition
Weighted Application Blank
Customer Satisfaction
Predatory Pricing
17. One member of the distribution channel dominates the decisions made in that channel due to the power it possesses
Channel Control
Automatic Reordering System
Electronic Banking
Variety Store
18. Out-of-hometown shopping - is important for both local and surrounding retailers
Private (dealer) Brands
Retail Strategy
Outshopping
Distributed Promotion Effort
19. The optimum site for a particular store
Merchandising Philosophy
One-Hundred Percent Location
Niche Retailing
Employee Empowerment
20. Environmental and marketplace factors that can adversely affect retailers if they do not react to them
Data-Base Retailing
Threats
Taxes
Ease of Entry
21. A retailers best customers
Horizontal Cooperative Advertising Agreement
Core Customers
Assets
Primary Data
22. A retailer sets prices based on consumer desires; at the top is the demand ceiling - the most that people will pay for a good/service
Demand-Oriented Pricing
Multi-Channel Retailing
Maintained Markup
Retail Promotion
23. Consists of apparel - furniture - autos - and other products for which the retailer must carry a variety of products in order to give customers a proper selection
Assortment Merchandise
Public Relations
Consumer Protection
Competition-Oriented Pricing
24. Type of retail institution in which a retailer operates multiple outlets (store units) under common ownership; it usually engages in some level of centralized purchasing and decision making
Maintenance-Increase-Recoupment Lease
Prototype Stores
Neighborhood Shopping Center
Chain
25. A freestanding - interactive - electronic computer terminal that displays products and related information on a video screen
Video Kiosk
Retailing
Evaluation of Alternatives
Control
26. Exists when a person regularly patronizes a particular retailer that he or she knows - likes - and trusts
Zero-Based Budgeting
Survey
Customer Loyalty
Culture
27. Used to acquire more specific estimates - which divides each month's actual sales by average monthly sales and multiplies the results by 100
Rationalized Retailing
Traditional Department Store
Downsizing
Monthly Sales Index
28. An unplanned shopping area in a city or town that is usually bounded by the intersection of two major streets
Chargebacks
Job Analysis
Scrambled Merchandising
Secondary Business District (SBD)
29. Short-term selling and administrative costs in running a business
Operating Expenditures
Horizontal Retail Audit
Multi-Channel Retailing
Monthly Sales Index
30. Paid - nonpersonal communication transmitted through out-of-store mass media by an ideantified sponsor
Goods Retailing
Advertising
Electronic Article Surveillance
Operations Management
31. The cost of running a retail business
Predatory Pricing
Image
Inventory Management
Operating Expenses
32. An area's industrial and commercial structure - the companies and industries that residents depend on to earn a living
Channel Control
Retail Information System
Economic Base
Sales-Productivity Ratio
33. A large - planned shopping facility appealing to a geographically dispersed market
Nongoods Services
Regional Shopping Center
Supermarket
Demographics
34. A food-based discounter offering a moderate number of food items in a no-frills setting
Want Book (Want Slip)
Warehouse Store
Horizontal Retail Audit
Tactics
35. The efficiency with which a retail strategy is carried out
Target Marketing
Productivity
RFID (radio frequency identification)
Constrained Decision Making
36. Concept that states that retail institutions - like the goods and services they sell - pass through identifiable life stages: introduction - growth - maturity and decline
Retail Life Cycle
Frequency
Cross-Shopping
Lifestyles
37. All of the businesses and people involved in the physical movement and transfer of ownership of goods and services from producer to consumer
Outshopping
Personality
Channel of Distribution
Infomercial
38. Whereby suppliers make agreements with one or a few retailers that designate the latter as the only ones in specified geographic areas to carry certain brands or products
Never-Out List
Compensation
Exclusive Distribution
Price Elasticity of Demand
39. A type of department store that has a clear customer focus on middle class and lower-middle-class shoppers looking for good value
Slotting Allowances
Full-Line Discount Store
Destination Retailer
Geographical Information System
40. Unites supermarket and general merchandise in one facility - with general merchandise accounting for 25 to 40% of sales
Analog Model
Classification Merchandising
Cost-Oriented Pricing
Combination Store
41. A retailers pays an outside party to undertake one or more of its operating functions with the goal of reducing costs and employee time devoted to particular tasks
Scenario Analysis
Retail Organization
Outsourcing
Canned Sales Presentation
42. Divides all retail activities into four functional areas - merchandising - publicity - store management - and accounting and control
Retail Promotion
Retailing Concept
Mazur Plan
Inventory Shrinkage
43. A retailers has no risk because title is not taken; the supplier owns the goods until sold
Consignment Purchase
Infomercial
Opportunity Costs
External Secondary Data
44. Relied on prior promotion budgets to allocate funds; a percentage is either added to or subtracted from one year's budget to determine the next year's
Incremental Method
Positioning
Huff's Law of Shopper Attraction
Everyday Low Pricing (EDLP)
45. The identifiable - but sometime intangible - activities undertaken by a retailer in conjunction with the basic goods and services it sells
Bait-and-Switch Advertising
Customer Service
Data Mining
Full-Line Discount Store
46. Enumerates basic functions - the relationship of each job to overall goals - the interdependence of positions and information flows
Outshopping
Gap Analysis
Single-Channel Retailing
Goal-Oriented Job Description
47. Forecasts average sales weekly - so beginning inventory equals several weeks expected sales
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48. When a retailer looks at data that are collected to address the specific issue or problem under study
Nonstore Retailing
Prototype Stores
Primary Data
Inventory Shrinkage
49. Projections of expected retail sales for given periods
Category Management
Consumer Decision Process
Differentiated Marketing
Forecasts
50. A retailer first allots funds for each element of the retail strategy mix except promotion. the remaining funds go to promotion (weakest strategy)
Evaluation of Alternatives
Unit Pricing
Assortment Display
All-You-Can-Afford Method