Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which report formats must be used to create dashboard components?
the record is saved/updated
Mini Page Layout
Summary or matrix (with at least one level of grouping)
before it is saved in Salesforce

2. When a case is deleted - following are deleted except
Rcord type
the record is saved/updated
version control capabilities
Case tasks

3. The maximum number of values allowed in a controlling field.
300
Permissions
Hire Date
own a record and not see it

4. Where would you make changes in order to make default tabs visible?
rollup summary field
User setting
1
Set thresholds for report analysis

5. Super User - Can customize and administer the application
There is only one record type in person account - There is no contact related list in person account
All users
same access to the document
System Administrator

6. Name three settings on the Company Information page that administrators can edit.
anyone in the team
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Sales Team Role
Default Locale - Default Language - Default Time Zone

7. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Edit and Read opportunity
The email address of the user whose identify is being confirmed.
delete the field
Permissions

8. Inline editing updates the field when...
used on an oppy
To display extended web content on SF window
the record is saved/updated
components of a profile

9. How many Editions are there in SFDC?
5
extend sharing for those records
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Business Hours

10. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
many to much
500
Workflow rules
lead assignment rule

11. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Set thresholds for report analysis
Permissions

12. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
make a field required
reportable
Territory Management
automatically maps

13. How would an administrator modify lookup records in a console layout?
The running user does not have access to the dashboard folder
Mini Page Layout
Use cases for Case Hierarchies
Solutions - Accounts - Opportunities

14. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
the Professional Edition
Custom picklist
Sales Cloud
Field level security

15. A role has a ________ relationship with users.
many to many
the record is saved/updated
User setting
5

16. Which one of these may be a controlling field and a dependent field?
many to many
Custom picklist
Marketing User
All users of SFDC who have access to campaigns objects

17. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
The running user does not have access to the dashboard folder
build a custom forecast for the same
Manage public documents

18. Who can view a campaign in SFDC?
Forecasts
the Professional Edition
All users of SFDC who have access to campaigns objects
Tabular reports

19. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
many to much
Accounts to Opportunities - or Contacts to Cases
links two objects together

20. Your recycle bin record limit is _____times the MBs in your general storage
Workflows
territory management
std price book or a price book
250

21. What data can you request for in the weekly data export?
Read-Only
All organization data
same access to the document
Any user can view all records that the running user role can view

22. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Contacts
extend sharing for those records
a campaign member
Line

23. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Contacts
Mini Page Layout
std price book or a price book
Profile controls

24. You can customize Profile to restrict users' ability to...
Workflow rules
Master-detail - many-to-many - lookup - hierarchical
log in to SFDC Profile
System Administrator

25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
used on an oppy
routed to a default lead creator via email
the level of visibility

26. Standard objects examples
Solutions - Accounts - Opportunities
Use cases for Case Hierarchies
Summary and table
Opportunity campaign related list - Contact campaign related list

27. Give an example of where a junction object is used between standard objects.
View the account - Edit the account
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
references another summary formula
Campaign Member or Contact Role

28. How does the Import Wizard perform matching when updating records?
Export to excel
Salesforce ID
Ideas
Line

29. You must create the business process before creating record types for each of these objects...
Role settings
They are upgradeable
tasks scheduled calendar events
except Campaign

30. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Field level security
Edit and Read opportunity
able to upgrade to other version
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

31. Standard User Permissions + can import leads for the organization
Manage public documents
Marketing User
Custom Field
Configure the settings and rules for Case processing - including Business Hours - and Escalation

32. Available out of box - cannot be deleted (You can change the label name).
Page layouts
Standard Field
Fiscal year - Licenses - Language - locale - time zones
Show details and add events

33. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Use cases for Email-to-Case
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
objects in a managed package

34. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Lead - Contact - Solution
lead assignment rule
system administrator

35. Sharing rules can be formed on the following except...
can be different users
Objects on managed packages
anyone in the team
summary and matrix reports

36. Users with access to opportunities as sales team members cannot...
Business Hours
All users of SFDC who have access to campaigns objects
extend sharing for those records
When a Lead is converted

37. Business process is available in following objects: _______________
many to much
previously approved process
one language at a time
Lead - Contact - Solution

38. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Objects on managed packages
anyone in the team
build a custom forecast for the same

39. Standard picklist fields can be controlling fields but...
not dependent fields
Manage public documents
Use cases for Web-to-Case
The user is not able to edit it because it is read-only

40. Permission to add a category to a solution require which permission
Create on solution
Give a list of campaigns that influenced the user
Metric - table - gauge - chart - S-Control - VF page
Field level security

41. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
View all data
able to delete accounts
The Marketing User profile
not dependent fields

42. Which graphs rely on grand total for dashboards?
Metric and gauge
able to delete accounts
parent.child relationships
other formula fields

43. Allows you to define different sets of picklist values for both standard and custom picklist.
Lead - Contact - Solution
many to many
Rcord type
link to report

44. What objects may be imported or updated using the Import Wizard?
Use cases for Case Hierarchies
Objects on managed packages
different types of sharing rules
Accounts - Contacts - Leads - Solutions - and Custom objects

45. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Gets assigned to lead owner's territory
Master-detail - many-to-many - lookup - hierarchical
Standard Field

46. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Marketing -Call Center
To use the campaign import wizards
API
3 or more hours per day

47. Which information not captured on user record in Salesforce?
Hire Date
lead conversion
same access to the document
Metric and gauge

48. A person account is different from a business account because...
Rcord type
Accounts to Opportunities - or Contacts to Cases
There is only one record type in person account - There is no contact related list in person account
Field level security

49. Author and the owner do not have the...
same access to the document
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
3
Gets assigned to lead owner's territory

50. Sharing rule: ________ that grant access to groups of users.
previously approved process
Automated rules
1 day
Forecasts