Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
They are upgradeable
Hire date
Any user can view all records that the running user role can view
500

2. Which of these are inherited from objects on homepage in a console layout?
delete the field
Custom objects - Field level security
many to much
Any user can view all records that the running user role can view

3. Two options for restricting access via IP Ranges
Case queue
able to upgrade to other version
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
search for public tags

4. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
lead assignment rule
Use cases for Email-to-Case
parent.child relationships

5. Who can import data for all users?
system administrator
Territory Management
System Administrator profile and Marketing User Profile (import Leads)
Manage public documents

6. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
routed to a default lead creator via email
reportable
Edit and Read opportunity
forecast role hierarchy

7. Conditional highlighting is used only in...
5 MB
summary and matrix
other formula fields
dashboard components

8. There are _________ to new picklist or multi-select picklist values for any field during a single import
used on an oppy
same access to the document
no limits
There is only one record type in person account - There is no contact related list in person account

9. What data can you request for in the weekly data export?
All organization data
Marketing -Call Center
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
30 days

10. Name three benefits of the cloud computing model.
Hire date
All users
Contract Manager
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

11. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
based on their profile
using the custom summary field
Any user can view all records that the running user role can view
extend sharing for those records

12. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Export to excel
Workflows
version control capabilities
300

13. Record types are used to implement custom business processes by associating them to specific
Page layouts
Case Auto-Response Rule
a campaign member
able to upgrade to other version

14. List the places where Currency is specified
extend sharing for those records
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
User can log out all unsaved data is lost
250

15. Recycle bin houses deleted data for...
able to delete accounts
Custom summary and matrix reports
Skill requirements - Product categories - Customer types - Service levels
30 days

16. You can create _____________ directly from the csv import file.
parent.child relationships
System Administrator
System Administrator profile and Marketing User Profile (import Leads)
a campaign member

17. Who can view campaigns?
own a record and not see it
All users
API
link to report

18. If the data validation at web to lead form fails - who will get the error report?
number from percentage
The email address of the user whose identify is being confirmed.
one language at a time
The designated weblead owner gets an email

19. What objects may be imported or updated using the Import Wizard?
Manage public documents
Accounts - Contacts - Leads - Solutions - and Custom objects
before it is saved in Salesforce
must be between 5 and 50

20. The size limit for documents uploaded is...
500
5 MB
The running user does not have access to the dashboard folder
Territory Management

21. You can import only ___________ per CSV file.
one language at a time
View all data
All users
Manage Letterheads - Manage Public Templates - Edit HTML Templates

22. Sharing rule: ________ that grant access to groups of users.
API
Automated rules
1
Custom forecasting

23. A custom lead field can be mapped to...
500
System Administrator profile and Marketing User Profile (import Leads)
One solution field
Insert - update - upsert - delete

24. During a lead import - you can choose to enable ___________ as part of the import.
based on their profile
upgrade a managed application
active assignment rules
folder access level

25. _____________can import a maximum of 500 account records in a session.
automatically maps
Skill requirements - Product categories - Customer types - Service levels
Standard users
except Campaign

26. Error on failed web to lead validation is...
Opportunity campaign related list - Contact campaign related list
Forecasts
routed to a default lead creator via email
Show details and add events

27. A lookup field relationship...
Custom summary and matrix reports
Any user can view all records that the running user role can view
links two objects together
Line

28. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
folder access level
5 MB
rollup summary field

29. A public group is a grouping of all except...
Queue
As short as a day and as long as a forever
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
To use Case Queues to manage Cases

30. Available out of box - cannot be deleted (You can change the label name).
Standard Field
parent.child relationships
references another summary formula
Custom summary and matrix reports

31. History tracking can be performed on the following standard objects except...
a campaign member
Workflow rules
system administrator
Forecasts

32. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
40
multiple record types
When a Lead is converted

33. Author and the owner do not have the...
To use a Case Assignment
same access to the document
use everywhere rule
using the custom summary field

34. The documents tab does not contain...
Line
A tab that combines a list view and related records into one screen with different frames.
summary and matrix reports
version control capabilities

35. A role controls __________ that users have to an organization's data.
previously approved process
Google adwords
Standard User
the level of visibility

36. The size limit for documents uploaded is...
Role settings
a campaign member
Automated rules
5 MB

37. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Custom forecasting
Marketing User
The email address of the user whose identify is being confirmed.
Accounts to Opportunities - or Contacts to Cases

38. The maximum number of values allowed in a controlling field.
300
parent.child relationships
your organization's workflow
territory management

39. A _____________ cannot be the controlling field for a dependent field.
Download AppExchange Packages
custom multi select picklist
same access to the document
View all data

40. Which graphs rely on grand total for dashboards?
Profile
Metric and gauge
Unlimited
The user is not able to edit it because it is read-only

41. In list view enhancements - users cannot export list results to...
Give a list of campaigns that influenced the user
Master-detail - many-to-many - lookup - hierarchical
csv files
To capture unique data of the business

42. Specifying a "running user" in dashboard means...
List view
Any user can view all records that the running user role can view
lead assignment rule
can be different users

43. What is the role of Primary Object when creating custom report types?
Campaign Member or Contact Role
System Administrator profile and Marketing User Profile (import Leads)
To let the user select values in the view picklist
parent.child relationships

44. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To let the user select values in the view picklist
Custom Field
The Marketing User profile

45. You can use _______________ for summary and matrix reporting only.
Force.com
conditional highlighting
used on an oppy
Field level security

46. You can use conditional highlighting for which types of reports?
Unlimited
3 or more hours per day
system administrator
summary and matrix reports

47. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
be shared
Custom objects - Field level security
a campaign member
Accounts - Contacts - Leads - Solutions - and Custom objects

48. Allows you to define different sets of picklist values for both standard and custom picklist.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Rcord type
When a Lead is converted
dashboard components

49. When a case is deleted - following are deleted except
Case tasks
version control capabilities
std price book or a price book
Basically - the Gmail model - all you data is stored on servers

50. While scheduling an email reports user specifies all except...
User setting
Forecasts
Solution Manager
link to report