Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
denied
Tabular reports
in activity history
automatically maps

2. You can modify the contents of a folder if the ______________ is set to read/write.
Profile
territory management
folder access level
Page layouts

3. What can a user do an account record that has been manually shard read/write with him/her?
Profile
Set thresholds for report analysis
View the account - Edit the account
Salesforce CRM workflow

4. Business process is available in following objects: _______________
All users of SFDC who have access to campaigns objects
250
std price book or a price book
Lead - Contact - Solution

5. You can map a custom lead field...
Custom Field
Google
to a case
Automated rules

6. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
lead conversion
based on their profile
The running user does not have access to the dashboard folder
Territory Management

7. Standard User Permissions + can manage published solutions + can manage solution categories
Master-detail - many-to-many - lookup - hierarchical
Salesforce CRM workflow
Google
Solution Manager

8. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
multiple fields in SFDC
50000
csv files
Metric - table - gauge - chart - S-Control - VF page

9. What is the limit on the compiled size of the formula field?
Sales Cloud
web-to-lead
not dependent fields
4k

10. Records in _____________ do not count against your organization's storage limits.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the recycle bin
Rules and the use of Email Templates
Metric and gauge

11. During a lead import - you can choose to enable ___________ as part of the import.
The user loses all unsaved data after terminating the session
same access to the document
Tabular reports
active assignment rules

12. As an admin - you can schedule regular data imports...
Components of the Console Tab
using the data loader
There is only one record type in person account - There is no contact related list in person account
extend sharing for those records

13. Which one of these may be a controlling field and a dependent field?
Custom picklist
Use cases for Email-to-Case
5 MB
To use Case Queues to manage Cases

14. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
same access to the document
YEAR(date_c) =YEAR(today())
territory management

15. Author and the owner do not have the...
Difference between workflow rule and workflow approval process
The running user does not have access to the dashboard folder
be shared
same access to the document

16. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Contract Manager
Create a report
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Rules and the use of Email Templates

17. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
make a field required
YEAR(date_c) =YEAR(today())
Metric and gauge

18. A record of contact with customer support. A customer is reporting a problem or asking a question.
The email address of the user whose identify is being confirmed.
not enforced
Case
The user is not able to edit it because it is read-only

19. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
5 MB
All organization data
Edit on solution
To use a Case Assignment

20. Recycle bin houses deleted data for...
Create on solution
delete the field
Workflow rules
30 days

21. Who can view a campaign in SFDC?
Download AppExchange Packages
There is only one record type in person account - There is no contact related list in person account
All users of SFDC who have access to campaigns objects
Unlimited

22. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
make a field required
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
one language at a time
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

23. Which is not a standard business object?
references another summary formula
able to upgrade to other version
automatically maps
Ideas

24. What information in the user record cannot be captured without a custom field?
Hire date
Use cases for Web-to-Case
controlling field for a dependent field
To use the campaign import wizards

25. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Set thresholds for report analysis
Tabular reports
denied
250

26. Standard picklist fields can be controlling fields but...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
used on an oppy
not dependent fields
except Campaign

27. The create new folder link will only be visible to users with which permission?
Line
Manage public documents
tasks scheduled calendar events
Show details and add events

28. Conditional highlighting is used only in...
summary and matrix
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the level of visibility

29. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
anyone in the team
Manage public documents
using the custom summary field
multiple record types

30. A custom summary formula cannot reference ____________ in an object.
different types of sharing rules
other formula fields
in activity history
not enforced

31. Where would you make changes in order to make default tabs visible?
To use the campaign import wizards
multiple fields in SFDC
be shared
User setting

32. When is a custom object created?
the recycle bin
There is only one record type in person account - There is no contact related list in person account
To capture unique data of the business
previously approved process

33. A custom lead field can be mapped to...
One solution field
4000
based on their profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

34. A delegated approver can revoke a...
salesforce.com portal
previously approved process
using the data loader
Create a report

35. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
web-to-lead
upgrade a managed application
Edit and Read opportunity

36. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
tasks scheduled calendar events
Salesforce ID
A running user

37. What is conditional highlighting for reports?
denied
Set thresholds for report analysis
Campaign Member or Contact Role
Contract Manager

38. What data can you export out of SFDC?
Opportunity campaign related list - Contact campaign related list
5
All organization data
not dependent fields

39. An account team can be added by all except...
Case tasks
anyone in the team
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Automated rules

40. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
calculations on summary fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
search for public tags

41. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Read-Only
own a record and not see it
web-to-lead
a campaign member

42. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
All organization data
used on an oppy
Custom summary and matrix reports
To use a Case Assignment

43. You must create the business process before creating record types for each of these objects...
A tab that combines a list view and related records into one screen with different frames.
except Campaign
1 day
system administrator

44. It is possible for a user to...
extend sharing for those records
Export to excel
search for public tags
own a record and not see it

45. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Standard users
conditional highlighting
Force.com

46. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Forecasts
Use cases for Web-to-Case
List view
The user loses all unsaved data after terminating the session

47. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Default Locale - Default Language - Default Time Zone
As short as a day and as long as a forever
Difference between workflow rule and workflow approval process
Force.com

48. Who can import data for all users?
log in to SFDC Profile
System Administrator profile and Marketing User Profile (import Leads)
multiple record types
Profile

49. The system ___________ std lead fields to standard account - contact - and oppy fields.
Download AppExchange Packages
500
automatically maps
Custom summary and matrix reports

50. You can map a single column from the csv file to...
To let the user select values in the view picklist
multiple fields in SFDC
System Administrator
There is only one record type in person account - There is no contact related list in person account