Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
lead conversion
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
folder access level

2. What data can you request for in the weekly data export?
All organization data
Use cases for Web-to-Case
not dependent fields
They are upgradeable

3. Users can _____________ from the sidebar and advanced search
search for public tags
Profile
Elements within a Page Layout
Create a report

4. What is Salesforce?
Standard Field
Unlimited
references another summary formula
Salesforce and Marketing Automation - Customer Support Management

5. What information in the user record cannot be captured without a custom field?
same access to the document
Skill requirements - Product categories - Customer types - Service levels
Standard users
Hire date

6. Types of relationships that can exist between objects
forecast role hierarchy
the recycle bin
Master-detail - many-to-many - lookup - hierarchical
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

7. In list view enhancements - users cannot export list results to...
csv files
Rules and the use of Email Templates
Standard Field
5 MB

8. Standard picklist fields can be controlling fields but...
calculations on summary fields
not dependent fields
Metric - table - gauge - chart - S-Control - VF page
30 days

9. During a lead import - you can choose to enable ___________ as part of the import.
Adding a user to the sales team group
Custom Field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
active assignment rules

10. The administrator wants to track data over a period of time. Which graph would he use?
There is only one record type in person account - There is no contact related list in person account
parent.child relationships
Line
std price book or a price book

11. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Gets assigned to lead owner's territory
other formula fields
build a custom forecast for the same

12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
YEAR(date_c) =YEAR(today())
Use cases for Web-to-Case
csv files
View the account - Edit the account

13. The maximum number of values allowed in a controlling field.
one language at a time
300
View all data
API

14. A custom lead field can be mapped to...
Difference between workflow rule and workflow approval process
One solution field
500
The designated weblead owner gets an email

15. Specifying a "running user" in dashboard means...
web-to-lead
Google
Any user can view all records that the running user role can view
active assignment rules

16. How would an administrator modify lookup records in a console layout?
30 days
number from percentage
Mini Page Layout
using the custom summary field

17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
salesforce.com portal
Manage public documents
Territory Management
Use cases for Email-to-Case

18. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
A tab that combines a list view and related records into one screen with different frames.
Rcord type
many to much

19. Field level security cannot be used to...
make a field required
own a record and not see it
Edit on solution
There is only one record type in person account - There is no contact related list in person account

20. Page Layout - Field level security - Record Types
components of a profile
Territory Management
able to upgrade to other version
Custom forecasting

21. Allows you to define different sets of picklist values for both standard and custom picklist.
The designated weblead owner gets an email
Role settings
references another summary formula
Rcord type

22. Name three sources from which cases can be created.
5
Read-Only
Call Support - Call Sales - Log a case online - Email Support
Contacts

23. Standard User Permissions + can edit - approve - activate and delete contracts
different types of sharing rules
40
Accounts - Contacts - Leads - Solutions - and Custom objects
Contract Manager

24. Opportunities and quotes are a part of which cloud?
Sales Cloud
make a field required
Call Support - Call Sales - Log a case online - Email Support
anyone in the team

25. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
To let the user select values in the view picklist
Show details and add events
the level of visibility
Configure the settings and rules for Case processing - including Business Hours - and Escalation

26. Recycle bin houses deleted data for...
Create on solution
an error report after the loading
30 days
used on an oppy

27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Case Auto-Response Rule
All organization data
Show details and add events

28. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Lead - Contact - Solution
5 MB
Set thresholds for report analysis

29. Which one of these may be a controlling field and a dependent field?
Custom objects - Field level security
Tabular reports
Custom picklist
Elements within a Page Layout

30. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Adding a user to the sales team group
Line
Objects on managed packages

31. A role has a ________ relationship with users.
many to many
The user is not able to edit it because it is read-only
1 day
multiple fields in SFDC

32. Who can view a campaign in SFDC?
Google adwords
Sales Team Role
references another summary formula
All users of SFDC who have access to campaigns objects

33. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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34. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Objects on managed packages
Difference between workflow rule and workflow approval process
not enforced
Rcord type

35. Personal tags cannot...
based on their profile
be shared
automatically maps
As short as a day and as long as a forever

36. Which report formats must be used to create dashboard components?
Give a list of campaigns that influenced the user
must be between 5 and 50
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Summary or matrix (with at least one level of grouping)

37. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Metric - table - gauge - chart - S-Control - VF page
Business Hours
automatically maps

38. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
web-to-lead
The user is not able to edit it because it is read-only
IP address is unknown

39. To edit opportunity permission - where would you make the change?
Force.com
automatically maps
Profile
based on their profile

40. If a standard object is renamed - the reports are renamed based on...
the new label value
the level of visibility
many to many
Components of the Console Tab

41. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
300
To use the campaign import wizards
an error report after the loading

42. Conditional formatting is available for...
Rcord type
search for public tags
Summary and table
make a field required

43. We cannot create sharing rules on...
other formula fields
The running user does not have access to the dashboard folder
Use cases for Case Hierarchies
objects in a managed package

44. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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45. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Insert - update - upsert - delete
a campaign member
Elements within a Page Layout
system administrator

46. A role controls __________ that users have to an organization's data.
cause data loss
the level of visibility
except Campaign
Rcord type

47. A _____________ cannot be the controlling field for a dependent field.
lead assignment rule
custom multi select picklist
Google
parent.child relationships

48. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Salesforce ID
3
YEAR(date_c) =YEAR(today())

49. A custom multi-select pick list cannot be a...
Use cases for Web-to-Case
can be different users
controlling field for a dependent field
Custom forecasting

50. How does the Import Wizard perform matching when updating records?
able to delete accounts
Case Escalation Rule
Salesforce ID
dashboard components