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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A delegated approver can revoke a...
previously approved process
territory management
4000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. How would an administrator modify lookup records in a console layout?
std price book or a price book
Mini Page Layout
Salesforce and Marketing Automation - Customer Support Management
Objects on managed packages

3. Which information not captured on user record in Salesforce?
View the account - Edit the account
summary and matrix
Hire Date
controlling field for a dependent field

4. Changing the data type of an existing custom field can cause data loss while changing to...
As short as a day and as long as a forever
300
Difference between workflow rule and workflow approval process
number from percentage

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Profile
Ideas
different types of sharing rules
routed to a default lead creator via email

6. Error on failed web to lead validation is...
based on their profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Business Hours
routed to a default lead creator via email

7. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
a campaign member
All organization data
50000
log in to SFDC Profile

8. The create new folder link will only be visible to users with which permission?
references another summary formula
Business Hours
Manage public documents
own a record and not see it

9. Which is not a standard business object?
There is only one record type in person account - There is no contact related list in person account
Ideas
search for public tags
make a field required

10. Who can import data for all users?
Custom picklist
the new label value
your organization's workflow
System Administrator profile and Marketing User Profile (import Leads)

11. To edit opportunity permission - where would you make the change?
A running user
Case
Profile
5 MB

12. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Accounts to Opportunities - or Contacts to Cases
salesforce.com portal
using the custom summary field
one language at a time

13. History tracking can be performed on the following standard objects except...
Read-Only
Forecasts
Field level security
View the account - Edit the account

14. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
forecast role hierarchy
Ideas
many to much

15. You cannot delete a product that is...
used on an oppy
salesforce.com portal
Custom picklist
Profile

16. List the type of case queues commonly used by call centers.
csv files
summary and matrix
Skill requirements - Product categories - Customer types - Service levels
extend sharing for those records

17. Create ads that display on search engines is possible in SFDC using...
Google
All organization data
delete the field
multiple fields in SFDC

18. _____________can import a maximum of 500 account records in a session.
To let the user select values in the view picklist
1 day
A running user
Standard users

19. You can use _______________ for summary and matrix reporting only.
conditional highlighting
The designated weblead owner gets an email
links two objects together
They are upgradeable

20. Determines the level of access to the dashboard data
A running user
Automated rules
Workflow rules
Fiscal year - Licenses - Language - locale - time zones

21. A person account is different from a business account because...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Marketing User
using the custom summary field
There is only one record type in person account - There is no contact related list in person account

22. Specifying a "running user" in dashboard means...
summary and matrix
to a case
the Professional Edition
Any user can view all records that the running user role can view

23. Users can _____________ from the sidebar and advanced search
an error report after the loading
Mini Page Layout
search for public tags
summary and matrix reports

24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
To display extended web content on SF window
Use cases for Case Hierarchies
Case Auto-Response Rule
rollup summary field

25. You can import only ___________ per CSV file.
Custom picklist
one language at a time
Case tasks
must be between 5 and 50

26. Standard User Permissions + can edit - approve - activate and delete contracts
the new label value
Contract Manager
must be between 5 and 50
Business Hours

27. Name the standard applications in the list.
make a field required
Default Locale - Default Language - Default Time Zone
Workflows
Marketing -Call Center

28. You can use conditional highlighting for which types of reports?
summary and matrix reports
Queue
own a record and not see it
Manage public documents

29. What data can you request for in the weekly data export?
Default Locale - Default Language - Default Time Zone
Use cases for Web-to-Case
All organization data
Use cases for Email-to-Case

30. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Field level security
an error report after the loading
summary and matrix
4000

31. The account owner - opportunit owners - and case owners...
Line
forecast role hierarchy
can be different users
Sales Cloud

32. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Sales Cloud
The Marketing User check box on the user profile page
To use a Case Assignment
delete the field

33. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Territory Management
Edit and Read opportunity
All users of SFDC who have access to campaigns objects
1 day

34. You can map a custom lead field...
When a Lead is converted
Basically - the Gmail model - all you data is stored on servers
Marketing -Call Center
to a case

35. When a case is deleted - following are deleted except
30 days
The Marketing User profile
Fiscal year - Licenses - Language - locale - time zones
Case tasks

36. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The running user does not have access to the dashboard folder
Solutions - Accounts - Opportunities

37. List Dashboard component types
All users
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management
IP address is unknown

38. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
As short as a day and as long as a forever
rollup summary field
link to report

39. Reports that must be used to create dashboard components.
summary and matrix
Solution Manager
Custom summary and matrix reports
Hire date

40. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
To capture unique data of the business
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Download AppExchange Packages

41. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Use cases for Email-to-Case
must be between 5 and 50
Sales Team Role
Any user can view all records that the running user role can view

42. Which one of these may be a controlling field and a dependent field?
Basically - the Gmail model - all you data is stored on servers
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Custom picklist
Create a report

43. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Default Locale - Default Language - Default Time Zone
Force.com
used on an oppy

44. Permission to add a category to a solution require which permission
Create on solution
used on an oppy
The user loses all unsaved data after terminating the session
Sales Cloud

45. Available out of box - cannot be deleted (You can change the label name).
own a record and not see it
reportable
Standard Field
tasks scheduled calendar events

46. When is a custom object created?
To capture unique data of the business
Fiscal year - Licenses - Language - locale - time zones
Use cases for Web-to-Case
an error report after the loading

47. Records in _____________ do not count against your organization's storage limits.
The user loses all unsaved data after terminating the session
use everywhere rule
the recycle bin
Workflow rules

48. ____________ is not available for printable lists
search for public tags
Force.com
YEAR(date_c) =YEAR(today())
Export to excel

49. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
log in to SFDC Profile
conditional highlighting
Custom Field
multiple fields in SFDC

50. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
log in to SFDC Profile
not dependent fields
Permissions
many to many

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Salesforce Certification

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