Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The ____________ is a custom field that aggregates child record information in to the parent record.
Contract Manager
Give a list of campaigns that influenced the user
rollup summary field
Download AppExchange Packages

2. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
300
Profile
300

3. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Difference between workflow rule and workflow approval process
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
web-to-lead
5 MB

4. You can create _____________ directly from the csv import file.
30 days
Objects on managed packages
3 or more hours per day
parent.child relationships

5. Which salesforce.com feature allows the org to capture ROI on online advertising?
Manage public documents
reportable
Google adwords
Salesforce ID

6. Which is not a standard business object?
Ideas
number from percentage
Master-detail - many-to-many - lookup - hierarchical
Use cases for Web-to-Case

7. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
reportable
View the account - Edit the account
Case queue

8. If the data validation at web to lead form fails - who will get the error report?
Opportunity campaign related list - Contact campaign related list
The designated weblead owner gets an email
Standard users
Case

9. It is possible for a user to...
version control capabilities
The designated weblead owner gets an email
To use a Case Assignment
own a record and not see it

10. You can modify the contents of a folder if the ______________ is set to read/write.
Salesforce CRM workflow
All organization data
1 day
folder access level

11. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
To let the user select values in the view picklist
routed to a default lead creator via email
Rcord type
Components of the Console Tab

12. Calendar and Task Activities are both...
one language at a time
To use the campaign import wizards
Profile controls
tasks scheduled calendar events

13. Records in _____________ do not count against your organization's storage limits.
the recycle bin
View all data
Lead - Contact - Solution
Profile

14. May be used to group related cases - or to split one case into many different parts.
Forecasts
Use cases for Case Hierarchies
using the data loader
Salesforce and Marketing Automation - Customer Support Management

15. Users with access to opportunities as sales team members cannot...
Field level security
Summary or matrix (with at least one level of grouping)
To use a Case Assignment
extend sharing for those records

16. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Master-detail - many-to-many - lookup - hierarchical
Permissions
System Administrator
Show details and add events

17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Rules and the use of Email Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Business Hours
All users

18. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Mini Page Layout
a campaign member
lead assignment rule

19. It is possible for a user to...
own a record and not see it
The user loses all unsaved data after terminating the session
Elements within a Page Layout
rollup summary field

20. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Standard users
salesforce.com portal
Workflows
Read-Only

21. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Marketing User
Field level security
User can log out all unsaved data is lost
can be different users

22. The maximum number of values allowed in a controlling field.
no limits
300
Solutions - Accounts - Opportunities
tasks scheduled calendar events

23. Can view - edit and delete their own records
Standard User
Accounts to Opportunities - or Contacts to Cases
Summary or matrix (with at least one level of grouping)
To use Case Queues to manage Cases

24. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
40
number from percentage
make a field required

25. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Skill requirements - Product categories - Customer types - Service levels
Configure the settings and rules for Case processing - including Business Hours - and Escalation
5
Use cases for Email-to-Case

26. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
search for public tags
The user loses all unsaved data after terminating the session
There is only one record type in person account - There is no contact related list in person account
cause data loss

27. You can map a single column from the csv file to...
Hire Date
System Administrator profile and Marketing User Profile (import Leads)
multiple fields in SFDC
The user loses all unsaved data after terminating the session

28. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Call Support - Call Sales - Log a case online - Email Support
Forecasts
rollup summary field

29. List the type of case queues commonly used by call centers.
summary and matrix reports
None of the users
Skill requirements - Product categories - Customer types - Service levels
Hire date

30. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
routed to a default lead creator via email
IP address is unknown
Contacts
cause data loss

31. The maximum # of time trigger actions
Difference between workflow rule and workflow approval process
User can log out all unsaved data is lost
Forecasts
40

32. Which graphs rely on grand total for dashboards?
Custom forecasting
Metric and gauge
5
dashboard components

33. How many lead assignment rules can be active at one time?
YEAR(date_c) =YEAR(today())
number from percentage
1
System Administrator

34. You can map a custom lead field...
summary and matrix
to a case
conditional highlighting
using the custom summary field

35. The documents tab does not contain...
Opportunity campaign related list - Contact campaign related list
The running user does not have access to the dashboard folder
csv files
version control capabilities

36. Sharing rule: ________ that grant access to groups of users.
When a Lead is converted
able to upgrade to other version
territory management
Automated rules

37. Super User - Can customize and administer the application
Accounts to Opportunities - or Contacts to Cases
objects in a managed package
Marketing User
System Administrator

38. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

39. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
summary and matrix reports
Edit on solution
extend sharing for those records

40. An online form to capture lead information - Email template response content published on your web site.
4000
web-to-lead
routed to a default lead creator via email
Manage Letterheads - Manage Public Templates - Edit HTML Templates

41. Error on failed web to lead validation is...
routed to a default lead creator via email
500
Export to excel
Standard users

42. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Use cases for Case Hierarchies
automatically maps
5

43. If a standard object is renamed - the reports are renamed based on...
the new label value
5
own a record and not see it
Show details and add events

44. Your recycle bin record limit is _____times the MBs in your general storage
250
Set thresholds for report analysis
Call Support - Call Sales - Log a case online - Email Support
Metric and gauge

45. In order to implement more than one business process - ____________must also be implemented.
None of the users
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Create on solution
multiple record types

46. Managed package is always...
A tab that combines a list view and related records into one screen with different frames.
able to upgrade to other version
lead conversion
5

47. Create ads that display on search engines is possible in SFDC using...
references another summary formula
Google
own a record and not see it
Tabular reports

48. Who can view campaigns?
Standard users
All users
except Campaign
Metric - table - gauge - chart - S-Control - VF page

49. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
All users of SFDC who have access to campaigns objects
5
Use cases for Web-to-Case
Show details and add events

50. Where would you make changes in order to make default tabs visible?
Automated rules
Standard User
All organization data
User setting