Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
controlling field for a dependent field
a campaign member
1 day
Profile

2. What is the use of campaign influence feature on oportunities?
Adding a user to the sales team group
User setting
using the data loader
Give a list of campaigns that influenced the user

3. The data loader can load all objects - including custom objects - It generates...
Contract Manager
1
View all data
an error report after the loading

4. Create ads that display on search engines is possible in SFDC using...
Google
All users of SFDC who have access to campaigns objects
use everywhere rule
automatically maps

5. Show up to 2000 records in the record count display - Print up to 1000 records in print view
A running user
List view
not dependent fields
When a Lead is converted

6. Specifying a "running user" in dashboard means...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Salesforce and Marketing Automation - Customer Support Management
Any user can view all records that the running user role can view
salesforce.com portal

7. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
forecast role hierarchy
Tabular reports
version control capabilities

8. In order to implement more than one business process - ____________must also be implemented.
Sales Team Role
Workflow rules
anyone in the team
multiple record types

9. Which of these are inherited from objects on homepage in a console layout?
in activity history
must be between 5 and 50
many to much
Custom objects - Field level security

10. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User check box on the user profile page
The designated weblead owner gets an email
Gets assigned to lead owner's territory

11. Salesforce for Microsoft Outlook is which type of client?
upgrade a managed application
API
Gets assigned to lead owner's territory
3 or more hours per day

12. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
csv files
Workflows
other formula fields

13. You can use _______________ for summary and matrix reporting only.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
conditional highlighting
the level of visibility
System Administrator profile and Marketing User Profile (import Leads)

14. Campaigns and opportunities have a _____________ relationship.
User can log out all unsaved data is lost
500
many to much
All organization data

15. It is possible for a user to...
own a record and not see it
upgrade a managed application
a campaign member
User setting

16. Custom summary formula on report...
Summary and table
links two objects together
references another summary formula
components of a profile

17. Conditional formatting is available for...
std price book or a price book
Forecasts
Summary and table
IP address is unknown

18. Who can view a campaign in SFDC?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Solutions - Accounts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
All users of SFDC who have access to campaigns objects

19. Picklist dependency rules are __________ during import.
using the data loader
Difference between workflow rule and workflow approval process
not enforced
Custom forecasting

20. What is true about look up relationship?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
3 or more hours per day
make a field required
Value is always required

21. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
The email address of the user whose identify is being confirmed.
Custom picklist
Workflows

22. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
search for public tags
Ideas
folder access level

23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
View the account - Edit the account
5
Standard Field
IP address is unknown

24. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
To display extended web content on SF window
Page layouts
Custom Field

25. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Campaign Member or Contact Role
1 day
Profile controls
A tab that combines a list view and related records into one screen with different frames.

26. Who can import data for all users?
a campaign member
System Administrator profile and Marketing User Profile (import Leads)
API
the level of visibility

27. _____________can import a maximum of 500 account records in a session.
Hire Date
Metric and gauge
different types of sharing rules
Standard users

28. Page layouts are assigned to users based on...
When a Lead is converted
Role settings
upgrade a managed application
Page layouts

29. The documents tab does not contain...
many to many
version control capabilities
To use a Case Assignment
system administrator

30. Who can view campaigns?
Default Locale - Default Language - Default Time Zone
All users
Value is always required
link to report

31. When is a custom object created?
anyone in the team
To capture unique data of the business
50000
Download AppExchange Packages

32. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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33. You can then associate each business process with one or more record types and make it available to users...
able to upgrade to other version
When a Lead is converted
5 MB
based on their profile

34. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
log in to SFDC Profile
the recycle bin
Summary or matrix (with at least one level of grouping)

35. Standard User Permissions + can manage published solutions + can manage solution categories
Manage public documents
Solution Manager
Accounts - Contacts - Leads - Solutions - and Custom objects
Use cases for Web-to-Case

36. In list view enhancements - users cannot export list results to...
csv files
Marketing User
Rules and the use of Email Templates
the recycle bin

37. Which of the following does not need business process?
Contacts
multiple fields in SFDC
Case Escalation Rule
link to report

38. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the data loader
using the custom summary field
To let the user select values in the view picklist
50000

39. As a ________________ you can create page layout in the console and assign it to profiles.
Permissions
system administrator
Rcord type
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

40. Users with access to opportunities as sales team members cannot...
A tab that combines a list view and related records into one screen with different frames.
extend sharing for those records
Standard users
Marketing User

41. Partner Portal: Users login to the web portal rather than through the...
lead assignment rule
Accounts - Contacts - Leads - Solutions - and Custom objects
40
salesforce.com portal

42. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Accounts to Opportunities - or Contacts to Cases
no limits
Contract Manager

43. A custom multi-select pick list cannot be a...
controlling field for a dependent field
denied
the record is saved/updated
Custom objects - Field level security

44. Which information not captured on user record in Salesforce?
Hire Date
Permissions
to a case
All organization data

45. Sharing rule: ________ that grant access to groups of users.
Lead - Contact - Solution
Difference between workflow rule and workflow approval process
Automated rules
YEAR(date_c) =YEAR(today())

46. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
can be different users
be shared
Summary and table

47. Record types are used to implement custom business processes by associating them to specific
Page layouts
salesforce.com portal
different types of sharing rules
own a record and not see it

48. Calendar and Task Activities are both...
To let the user select values in the view picklist
other formula fields
tasks scheduled calendar events
references another summary formula

49. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Mini Page Layout
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
before it is saved in Salesforce

50. A person account is different from a business account because...
Forecasts
Accounts to Opportunities - or Contacts to Cases
There is only one record type in person account - There is no contact related list in person account
The running user does not have access to the dashboard folder