Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It is possible for a user to...
The Marketing User check box on the user profile page
denied
Custom picklist
own a record and not see it

2. What is conditional highlighting for reports?
link to report
Set thresholds for report analysis
Custom summary and matrix reports
Components of the Console Tab

3. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
1
automatically maps
Elements within a Page Layout
The Marketing User profile

4. You must create the business process before creating record types for each of these objects...
except Campaign
1 day
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

5. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Custom summary and matrix reports
Gets assigned to lead owner's territory
Configure the settings and rules for Case processing - including Business Hours - and Escalation
cause data loss

6. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
salesforce.com portal
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Campaign Member or Contact Role

7. What data can you export out of SFDC?
reportable
parent.child relationships
To capture unique data of the business
All organization data

8. Who can import data for all users?
Master-detail - many-to-many - lookup - hierarchical
40
before it is saved in Salesforce
System Administrator profile and Marketing User Profile (import Leads)

9. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Difference between workflow rule and workflow approval process
number from percentage
using the custom summary field
Edit on solution

10. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Case queue
5 MB
Google
build a custom forecast for the same

11. When you configure search settings for your organization - the new value...
The designated weblead owner gets an email
must be between 5 and 50
in activity history
Contacts

12. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
3 or more hours per day
Marketing -Call Center
Line
Case Auto-Response Rule

13. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Edit on solution
using the data loader
A tab that combines a list view and related records into one screen with different frames.

14. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
active assignment rules
Tabular reports
Difference between workflow rule and workflow approval process
The running user does not have access to the dashboard folder

15. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5 MB
Use cases for Web-to-Case

16. Where would you make changes in order to make default tabs visible?
Accounts to Opportunities - or Contacts to Cases
the new label value
User setting
Role settings

17. Error on failed web to lead validation is...
routed to a default lead creator via email
30 days
many to much
components of a profile

18. You need which permission to specify a running user other than yourself?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
View all data
Google
To let the user select values in the view picklist

19. The ____________ is a custom field that aggregates child record information in to the parent record.
Read-Only
rollup summary field
Use cases for Case Hierarchies
upgrade a managed application

20. Record types are used to implement custom business processes by associating them to specific
Contract Manager
Page layouts
Unlimited
Line

21. A workflow alert cannot be tracked...
using the data loader
Standard Field
delete the field
in activity history

22. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Sales Team Role
cause data loss
IP address is unknown
the level of visibility

23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
List view
Edit on solution
can be different users
custom multi select picklist

24. How would an administrator modify lookup records in a console layout?
web-to-lead
Rcord type
Mini Page Layout
Summary or matrix (with at least one level of grouping)

25. Custom objects are...
5 MB
used on an oppy
reportable
Accounts to Opportunities - or Contacts to Cases

26. What is the limit on the compiled size of the formula field?
able to upgrade to other version
Case Auto-Response Rule
4k
30 days

27. A public group is a grouping of all except...
territory management
Custom forecasting
Queue
able to delete accounts

28. A role has a ________ relationship with users.
Marketing User
500
Master-detail - many-to-many - lookup - hierarchical
many to many

29. History tracking can be performed on the following standard objects except...
Read-Only
Summary or matrix (with at least one level of grouping)
Marketing User
Forecasts

30. Determines the level of access to the dashboard data
automatically maps
A running user
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Case queue

31. ____________ is not available for printable lists
Mini Page Layout
Google adwords
Territory Management
Export to excel

32. Field level security cannot be used to...
make a field required
Lead - Contact - Solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
All organization data

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
your organization's workflow
View the account - Edit the account
Components of the Console Tab

34. Which is not a standard business object?
Call Support - Call Sales - Log a case online - Email Support
Ideas
Profile
Give a list of campaigns that influenced the user

35. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
no limits
Show details and add events
Use cases for Web-to-Case
same access to the document

36. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
search for public tags
number from percentage
Download AppExchange Packages
Queue

37. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
used on an oppy
Value is always required
Contract Manager
Salesforce CRM workflow

38. Custom summary formulas are...
1
calculations on summary fields
250
System Administrator

39. What is the role of Primary Object when creating custom report types?
Read-Only
the record is saved/updated
one language at a time
To let the user select values in the view picklist

40. How many lead assignment rules can be active at one time?
To use Case Queues to manage Cases
other formula fields
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
1

41. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Lead - Contact - Solution
A tab that combines a list view and related records into one screen with different frames.
Forecasts

42. A record of contact with customer support. A customer is reporting a problem or asking a question.
A running user
the level of visibility
Case
The running user does not have access to the dashboard folder

43. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
40
lead conversion
Tabular reports
different types of sharing rules

44. Applications are built on which platform?
All users of SFDC who have access to campaigns objects
Force.com
except Campaign
link to report

45. Author and the owner do not have the...
same access to the document
able to delete accounts
using the custom summary field
Create on solution

46. Which of these are inherited from objects on homepage in a console layout?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Components of the Console Tab
Custom objects - Field level security
the new label value

47. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
rollup summary field
System Administrator
log in to SFDC Profile
Workflows

48. Can view - edit and delete their own records
be shared
Solution Manager
Standard User
IP address is unknown

49. A person account is different from a business account because...
Sales Team Role
40
There is only one record type in person account - There is no contact related list in person account
many to many

50. As an admin - you can schedule regular data imports...
using the data loader
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Field level security
Page layouts