Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changing the data type of an existing custom field can cause data loss while changing to...






2. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






3. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






4. Used to escalate a case if it has not been resolved within a specified period of time.






5. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






6. Give an example of where a junction object is used between standard objects.






7. A record of contact with customer support. A customer is reporting a problem or asking a question.






8. What does a company profile contain?






9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






10. What is true about look up relationship?






11. Page Layout - Field level security - Record Types






12. In list view enhancements - users cannot export list results to...






13. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






14. Applications are built on which platform?






15. A public group is a grouping of all except...






16. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






17. ______________ will not give access to opportunity records that was previously a restricted account.






18. What can stop a scheduled report-dashboard run?






19. Permission to add a category to a solution require which permission






20. A delegated approver can revoke a...






21. Create ads that display on search engines is possible in SFDC using...






22. You can map a single column from the csv file to...






23. Which is not a standard business object?






24. The administrator wants to track data over a period of time. Which graph would he use?






25. A custom lead field can be mapped to...






26. Super User - Can customize and administer the application






27. A lookup field relationship...






28. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






29. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






30. History tracking can be performed on the following standard objects except...






31. A workflow alert cannot be tracked...






32. When you configure search settings for your organization - the new value...






33. Available out of box - cannot be deleted (You can change the label name).






34. You can map a custom lead field to only one of the following objects at a single instance






35. What can a user do an account record that has been manually shard read/write with him/her?






36. A lead has been converted. Where can we find the campaigns associated with it?






37. Custom summary formula on report...






38. If a standard object is renamed - the reports are renamed based on...






39. Partner Portal: Users login to the web portal rather than through the...






40. Name three sources from which cases can be created.






41. Types of relationships that can exist between objects






42. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






43. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






44. _____________can import a maximum of 500 account records in a session.






45. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






46. How many lead assignment rules can be active at one time?






47. Conditional formatting is available for...






48. While scheduling an email reports user specifies all except...






49. How would an administrator modify lookup records in a console layout?






50. What data can you request for in the weekly data export?