Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Managed package is always...
able to upgrade to other version
Workflow rules
custom multi select picklist
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

2. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
View the account - Edit the account
IP address is unknown
lead assignment rule
Custom objects - Field level security

3. Users with access to opportunities as sales team members cannot...
Show details and add events
extend sharing for those records
salesforce.com portal
territory management

4. Your recycle bin record limit is _____times the MBs in your general storage
lead assignment rule
Components of the Console Tab
IP address is unknown
250

5. Field level security cannot be used to...
make a field required
number from percentage
The Marketing User check box on the user profile page
Force.com

6. Permission to add a category to a solution require which permission
not enforced
Objects on managed packages
Create on solution
Tabular reports

7. Standard User Permissions + can edit - approve - activate and delete contracts
parent.child relationships
Contacts
To capture unique data of the business
Contract Manager

8. Give an example of a one-to many relationship between standard objects.
There is only one record type in person account - There is no contact related list in person account
Custom picklist
Accounts to Opportunities - or Contacts to Cases
Standard User

9. Charts - Tables - Metrics - Gauge
Metric - table - gauge - chart - S-Control - VF page
dashboard components
Profile controls
lead conversion

10. How many lead assignment rules can be active at one time?
1
Case queue
use everywhere rule
Hire Date

11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts
a campaign member
Permissions

12. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
can be different users
Business Hours
references another summary formula
Export to excel

13. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
As short as a day and as long as a forever
links two objects together
territory management
Accounts - Contacts - Leads - Solutions - and Custom objects

14. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
using the custom summary field
Page layouts
a campaign member
The user loses all unsaved data after terminating the session

15. You can customize Profile to restrict users' ability to...
Custom summary and matrix reports
To use a Case Assignment
log in to SFDC Profile
multiple fields in SFDC

16. A delegated approver can revoke a...
Automated rules
no limits
number from percentage
previously approved process

17. Users can _____________ from the sidebar and advanced search
Elements within a Page Layout
references another summary formula
search for public tags
Create on solution

18. Error on failed web to lead validation is...
extend sharing for those records
Field level security
routed to a default lead creator via email
Set thresholds for report analysis

19. A lookup field relationship...
the Professional Edition
the new label value
A running user
links two objects together

20. The create new folder link will only be visible to users with which permission?
Profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Manage public documents
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

21. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
A tab that combines a list view and related records into one screen with different frames.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Tabular reports

22. Who can import data for all users?
500
Role settings
System Administrator profile and Marketing User Profile (import Leads)
Tabular reports

23. What is the number of values allowed in dependent pick list?
extend sharing for those records
Use cases for Case Hierarchies
300
web-to-lead

24. Partner Portal: Users login to the web portal rather than through the...
number from percentage
reportable
Solutions - Accounts - Opportunities
salesforce.com portal

25. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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26. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
5 MB
lead assignment rule
1 day

27. ____________ is available for custom fiscal years.
Custom forecasting
Objects on managed packages
Queue
the Professional Edition

28. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Salesforce ID
objects in a managed package
List view

29. Conditional highlighting is used only in...
Profile
summary and matrix
previously approved process
must be between 5 and 50

30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
many to many
custom multi select picklist
Case queue
Territory Management

31. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Workflows
None of the users
log in to SFDC Profile

32. Which graphs rely on grand total for dashboards?
They are upgradeable
Metric and gauge
Automated rules
300

33. You can use conditional highlighting for which types of reports?
anyone in the team
a campaign member
summary and matrix reports
Force.com

34. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Fiscal year - Licenses - Language - locale - time zones
Business Hours
3

35. You can create _____________ directly from the csv import file.
make a field required
Contacts
parent.child relationships
Download AppExchange Packages

36. Changing the data type of an existing custom field can cause data loss while changing to...
to a case
Contract Manager
Standard Field
number from percentage

37. You can map a custom lead field...
Contacts
to a case
1 day
Salesforce ID

38. Business process is available in following objects: _______________
Lead - Contact - Solution
Case queue
Marketing User
Forecasts

39. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Download AppExchange Packages
Summary and table
YEAR(date_c) =YEAR(today())
The user is not able to edit it because it is read-only

40. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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41. What is true about managed packages?
They are upgradeable
User can log out all unsaved data is lost
not enforced
Workflow rules

42. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
no limits
A running user
build a custom forecast for the same
All users

43. List the functions of the Data Loader
Salesforce ID
web-to-lead
Insert - update - upsert - delete
Components of the Console Tab

44. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Rules and the use of Email Templates
Any user can view all records that the running user role can view
Case Escalation Rule

45. As a ________________ you can create page layout in the console and assign it to profiles.
4000
Accounts - Contacts - Leads - Solutions - and Custom objects
5
system administrator

46. Which report formats must be used to create dashboard components?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
use everywhere rule
Summary or matrix (with at least one level of grouping)
Show details and add events

47. Determines the level of access to the dashboard data
A running user
Summary or matrix (with at least one level of grouping)
cause data loss
5 MB

48. Where would you make changes in order to make default tabs visible?
User setting
System Administrator profile and Marketing User Profile (import Leads)
extend sharing for those records
500

49. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Field level security
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Show details and add events
Workflow rules

50. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Any user can view all records that the running user role can view
To use a Case Assignment
Metric and gauge
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.