Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Users with access to opportunities as sales team members cannot...
different types of sharing rules
extend sharing for those records
Workflow rules
Use cases for Web-to-Case

2. What is the number of values allowed in dependent pick list?
different types of sharing rules
300
a campaign member
Marketing User

3. ____________ is available for custom fiscal years.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Fiscal year - Licenses - Language - locale - time zones
Unlimited
Custom forecasting

4. Where would you make changes in order to make default tabs visible?
The designated weblead owner gets an email
User setting
active assignment rules
able to upgrade to other version

5. You must create the business process before creating record types for each of these objects...
link to report
build a custom forecast for the same
except Campaign
Configure the settings and rules for Case processing - including Business Hours - and Escalation

6. You can map a custom lead field to only one of the following objects at a single instance
components of a profile
Account - Contacts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
multiple record types

7. Which graphs rely on grand total for dashboards?
Give a list of campaigns that influenced the user
Metric and gauge
Call Support - Call Sales - Log a case online - Email Support
the record is saved/updated

8. A custom lead field can be mapped to...
One solution field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
active assignment rules
Salesforce CRM workflow

9. You can use _______________ for summary and matrix reporting only.
lead assignment rule
search for public tags
own a record and not see it
conditional highlighting

10. Name the standard applications in the list.
Metric and gauge
Create on solution
Marketing -Call Center
the level of visibility

11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Custom picklist
Solution Manager
To use a Case Assignment
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

12. Record types are not available in...
A tab that combines a list view and related records into one screen with different frames.
the Professional Edition
Force.com
same access to the document

13. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
active assignment rules
use everywhere rule
salesforce.com portal

14. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
same access to the document
Rules and the use of Email Templates
Permissions

15. The administrator wants to track data over a period of time. Which graph would he use?
Line
5
an error report after the loading
rollup summary field

16. How many Editions are there in SFDC?
summary and matrix
csv files
summary and matrix reports
5

17. Conditional formatting is available for...
Summary and table
Sales Team Role
not enforced
View all data

18. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
System Administrator
5 MB
To use Case Queues to manage Cases
previously approved process

19. Allows you to define different sets of picklist values for both standard and custom picklist.
Show details and add events
Rcord type
To capture unique data of the business
A tab that combines a list view and related records into one screen with different frames.

20. Charts - Tables - Metrics - Gauge
dashboard components
Role settings
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
extend sharing for those records

21. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Master-detail - many-to-many - lookup - hierarchical
Google
rollup summary field

22. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
previously approved process
Sales Team Role
Field level security
Master-detail - many-to-many - lookup - hierarchical

23. What can a user do an account record that has been manually shard read/write with him/her?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
View the account - Edit the account
Metric and gauge
components of a profile

24. Standard User Permissions + can edit - approve - activate and delete contracts
Create on solution
version control capabilities
Contract Manager
IP address is unknown

25. What can stop a scheduled report-dashboard run?
Custom picklist
5 MB
The running user does not have access to the dashboard folder
the recycle bin

26. The documents tab does not contain...
version control capabilities
Edit and Read opportunity
250
search for public tags

27. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Create a report
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
tasks scheduled calendar events
Permissions

28. You can customize Profile to restrict users' ability to...
Accounts to Opportunities - or Contacts to Cases
API
log in to SFDC Profile
IP address is unknown

29. Standard objects examples
territory management
Standard Field
Page layouts
Solutions - Accounts - Opportunities

30. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
View the account - Edit the account
Automated rules
40
User can log out all unsaved data is lost

31. Conditional highlighting is used only in...
Mini Page Layout
Line
rollup summary field
summary and matrix

32. Give an example of a one-to many relationship between standard objects.
3
routed to a default lead creator via email
Salesforce and Marketing Automation - Customer Support Management
Accounts to Opportunities - or Contacts to Cases

33. A public group is a grouping of all except...
lead assignment rule
multiple record types
Mini Page Layout
Queue

34. What does a company profile contain?
your organization's workflow
Fiscal year - Licenses - Language - locale - time zones
User setting
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

35. What is the role of Primary Object when creating custom report types?
not enforced
able to upgrade to other version
To let the user select values in the view picklist
Create on solution

36. Reports that must be used to create dashboard components.
Edit on solution
Custom forecasting
Custom summary and matrix reports
Marketing -Call Center

37. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
They are upgradeable
using the data loader
upgrade a managed application
The email address of the user whose identify is being confirmed.

38. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Profile
able to delete accounts
Use cases for Case Hierarchies
500

39. If a standard object is renamed - the reports are renamed based on...
automatically maps
reportable
the new label value
The Marketing User profile

40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
There is only one record type in person account - There is no contact related list in person account
the new label value
300

41. You can use conditional highlighting for which types of reports?
All users
summary and matrix reports
number from percentage
IP address is unknown

42. An online form to capture lead information - Email template response content published on your web site.
own a record and not see it
web-to-lead
in activity history
Default Locale - Default Language - Default Time Zone

43. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
use everywhere rule
Create a report
link to report

44. We cannot create sharing rules on...
multiple fields in SFDC
summary and matrix reports
objects in a managed package
Custom picklist

45. Which one of these may be a controlling field and a dependent field?
Custom picklist
500
Use cases for Case Hierarchies
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

46. Opportunities and quotes are a part of which cloud?
To use Case Queues to manage Cases
Sales Cloud
Salesforce and Marketing Automation - Customer Support Management
Basically - the Gmail model - all you data is stored on servers

47. What is the use of campaign influence feature on oportunities?
To let the user select values in the view picklist
version control capabilities
Give a list of campaigns that influenced the user
Create a report

48. Who can view campaigns?
Page layouts
All users
Use cases for Web-to-Case
Use cases for Email-to-Case

49. You can create _____________ directly from the csv import file.
salesforce.com portal
parent.child relationships
To capture unique data of the business
Give a list of campaigns that influenced the user

50. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Solution Manager
Accounts to Opportunities - or Contacts to Cases
Rcord type

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Salesforce Certification

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests