Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which one of these may be a controlling field and a dependent field?
Create a report
Fiscal year - Licenses - Language - locale - time zones
Custom picklist
Gets assigned to lead owner's territory

2. You can map a single column from the csv file to...
the record is saved/updated
Google adwords
Contract Manager
multiple fields in SFDC

3. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
objects in a managed package
Profile
4000
Manage public documents

4. Used to escalate a case if it has not been resolved within a specified period of time.
Use cases for Web-to-Case
Case Escalation Rule
Forecasts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

5. Who can view campaigns?
All organization data
multiple fields in SFDC
All users
Business Hours

6. Available out of box - cannot be deleted (You can change the label name).
system administrator
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
500
Standard Field

7. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Gets assigned to lead owner's territory
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Force.com

8. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
to a case
Marketing User
Metric and gauge

9. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
The Marketing User check box on the user profile page
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To let the user select values in the view picklist

10. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Insert - update - upsert - delete
300
Rules and the use of Email Templates

11. Permission to add a category to a solution require which permission
Solutions - Accounts - Opportunities
Use cases for Case Hierarchies
Create on solution
Ideas

12. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
your organization's workflow
Profile
upgrade a managed application

13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Sales Cloud
Sales Team Role
must be between 5 and 50

14. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
number from percentage
Edit on solution
A running user
before it is saved in Salesforce

15. The maximum number of values allowed in a controlling field.
300
The designated weblead owner gets an email
an error report after the loading
Profile

16. When is a custom object created?
in activity history
To capture unique data of the business
not dependent fields
Difference between workflow rule and workflow approval process

17. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Mini Page Layout
number from percentage
Rcord type
YEAR(date_c) =YEAR(today())

18. Recycle bin houses deleted data for...
30 days
Profile
Manage public documents
Rules and the use of Email Templates

19. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Case Auto-Response Rule
1
different types of sharing rules
using the custom summary field

20. Salesforce for Microsoft Outlook is which type of client?
API
csv files
Mini Page Layout
the Professional Edition

21. How would an administrator modify lookup records in a console layout?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
custom multi select picklist
Mini Page Layout
based on their profile

22. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
the Professional Edition
build a custom forecast for the same
previously approved process
3 or more hours per day

23. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Queue
Force.com
Profile
Adding a user to the sales team group

24. ____________ is available for custom fiscal years.
lead conversion
an error report after the loading
Custom forecasting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

25. A workflow alert cannot be tracked...
in activity history
Account - Contacts - Opportunities
Elements within a Page Layout
API

26. In conditional highlighting - how may maximum conditions are allowed per report?
The designated weblead owner gets an email
Manage public documents
3
same access to the document

27. Custom summary formula on report...
300
references another summary formula
summary and matrix
Call Support - Call Sales - Log a case online - Email Support

28. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Ideas
same access to the document
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

29. Inline editing updates the field when...
1
the record is saved/updated
multiple record types
Gets assigned to lead owner's territory

30. While scheduling an email reports user specifies all except...
web-to-lead
Rules and the use of Email Templates
link to report
Tabular reports

31. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
must be between 5 and 50
50000
rollup summary field

32. Author and the owner do not have the...
automatically maps
anyone in the team
Create on solution
same access to the document

33. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
The user loses all unsaved data after terminating the session
dashboard components
Use cases for Email-to-Case
None of the users

34. Custom objects are...
Tabular reports
Edit on solution
Manage public documents
reportable

35. Can view - edit and delete their own records
denied
Use cases for Email-to-Case
Standard User
Role settings

36. You can import only ___________ per CSV file.
links two objects together
one language at a time
User can log out all unsaved data is lost
the new label value

37. Reports that must be used to create dashboard components.
Edit and Read opportunity
Custom summary and matrix reports
Contract Manager
Tabular reports

38. How many Editions are there in SFDC?
dashboard components
To capture unique data of the business
5
links two objects together

39. You can customize Profile to restrict users' ability to...
Force.com
Mini Page Layout
log in to SFDC Profile
delete the field

40. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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41. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
30 days
own a record and not see it
The Marketing User check box on the user profile page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

42. The maximum # of time trigger actions
Edit on solution
salesforce.com portal
Salesforce CRM workflow
40

43. History tracking can be performed on the following standard objects except...
Custom summary and matrix reports
conditional highlighting
Value is always required
Forecasts

44. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
delete the field
Permissions
denied
routed to a default lead creator via email

45. When is it appropriate to use the Import Wizard vs. the Data Loader?
based on their profile
conditional highlighting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
They are upgradeable

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
When a Lead is converted
territory management
Queue
To use a Case Assignment

47. What is Salesforce?
Profile controls
an error report after the loading
Salesforce and Marketing Automation - Customer Support Management
based on their profile

48. Conditional highlighting is used only in...
summary and matrix
Role settings
3 or more hours per day
Ideas

49. A lookup field relationship...
links two objects together
Give a list of campaigns that influenced the user
50000
web-to-lead

50. Which information not captured on user record in Salesforce?
250
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
40
Hire Date