Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The # of business hours that can be set for the organization to operate






2. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






3. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






4. Author and the owner do not have the...






5. What does a company profile contain?






6. Charts - Tables - Metrics - Gauge






7. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






8. You can import only ___________ per CSV file.






9. Standard User Permissions + can manage published solutions + can manage solution categories






10. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






11. A role controls __________ that users have to an organization's data.






12. What is true about look up relationship?






13. Campaigns and opportunities have a _____________ relationship.






14. As a ________________ you can create page layout in the console and assign it to profiles.






15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






16. Custom fiscal year works on a define once and...






17. Standard User Permissions + can edit - approve - activate and delete contracts






18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






19. Custom objects are...






20. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






21. Record types are not available in...






22. All existing custom objects that were previously deployed will still be deployed when you....






23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






24. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






25. Which report formats must be used to create dashboard components?






26. As an admin - you can schedule regular data imports...






27. If using customizable forecasting - there is a seperate...






28. May be used to group related cases - or to split one case into many different parts.






29. A lookup field relationship...






30. Sharing rule: ________ that grant access to groups of users.






31. Name the standard applications in the list.






32. Custom summary formula on report...






33. Record types are used to implement custom business processes by associating them to specific






34. It is possible for a user to...






35. A public group is a grouping of all except...






36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






37. What is true about look up relationships?






38. Business process is available in following objects: _______________






39. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






40. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






41. Can view - edit and delete their own records






42. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






43. Used to escalate a case if it has not been resolved within a specified period of time.






44. You can map a custom lead field to only one of the following objects at a single instance






45. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






46. A record of contact with customer support. A customer is reporting a problem or asking a question.






47. Standard objects examples






48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






49. Field level security cannot be used to...






50. A workflow alert cannot be tracked...