Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List the places where Currency is specified






2. A lead has been converted. Where can we find the campaigns associated with it?






3. We cannot create sharing rules on...






4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






5. Custom summary formulas are...






6. Where would you make changes in order to make default tabs visible?






7. While scheduling an email reports user specifies all except...






8. There are _________ to new picklist or multi-select picklist values for any field during a single import






9. As an admin - you can schedule regular data imports...






10. Super User - Can customize and administer the application






11. Page layouts are assigned to users based on...






12. Give an example of where a junction object is used between standard objects.






13. A workflow alert cannot be tracked...






14. A custom summary formula cannot reference ____________ in an object.






15. You can map a custom lead field to only one of the following objects at a single instance






16. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






17. Records in _____________ do not count against your organization's storage limits.






18. Determines the level of access to the dashboard data






19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






20. Salesforce for Microsoft Outlook is which type of client?






21. You can map a single column from the csv file to...






22. In list view enhancements - users cannot export list results to...






23. Custom fiscal year works on a define once and...






24. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






25. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






26. You can delete the _____________ that is on an oppy.






27. You need which permission to specify a running user other than yourself?






28. Your recycle bin record limit is _____times the MBs in your general storage






29. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






30. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






31. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






32. The administrator wants to track data over a period of time. Which graph would he use?






33. Show up to 2000 records in the record count display - Print up to 1000 records in print view






34. What is the use of campaign influence feature on oportunities?






35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






36. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






37. A custom multi-select pick list cannot be a...






38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






39. List the functions of the Data Loader






40. What is conditional highlighting for reports?






41. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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42. During a lead import - you can choose to enable ___________ as part of the import.






43. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






44. Which one of these may be a controlling field and a dependent field?






45. Name three benefits of the cloud computing model.






46. Create ads that display on search engines is possible in SFDC using...






47. What data can you export out of SFDC?






48. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






49. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






50. Which report formats must be used to create dashboard components?