Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Download AppExchange Packages
All organization data
different types of sharing rules
Fiscal year - Licenses - Language - locale - time zones

2. What can stop a scheduled report-dashboard run?
300
The running user does not have access to the dashboard folder
to a case
Salesforce and Marketing Automation - Customer Support Management

3. You can delete the _____________ that is on an oppy.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
std price book or a price book
conditional highlighting
The Marketing User profile

4. Sharing rule: ________ that grant access to groups of users.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Automated rules
Salesforce and Marketing Automation - Customer Support Management
the record is saved/updated

5. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Export to excel
To capture unique data of the business
Line

6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
User can log out all unsaved data is lost
The Marketing User check box on the user profile page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

7. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
the record is saved/updated
many to much
conditional highlighting

8. Standard picklist fields can be controlling fields but...
territory management
not dependent fields
Marketing -Call Center
summary and matrix reports

9. If a standard object is renamed - the reports are renamed based on...
multiple fields in SFDC
Download AppExchange Packages
dashboard components
the new label value

10. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
make a field required
As short as a day and as long as a forever
anyone in the team
lead assignment rule

11. Custom summary formula on report...
Field level security
can be different users
references another summary formula
Summary or matrix (with at least one level of grouping)

12. Which information not captured on user record in Salesforce?
Hire Date
1
As short as a day and as long as a forever
4000

13. It is possible for a user to...
Accounts - Contacts - Leads - Solutions - and Custom objects
300
own a record and not see it
40

14. Super User - Can customize and administer the application
Case queue
System Administrator
Google
Hire Date

15. What objects may be imported or updated using the Import Wizard?
Case
Business Hours
Accounts - Contacts - Leads - Solutions - and Custom objects
Custom forecasting

16. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
search for public tags
System Administrator
IP address is unknown
extend sharing for those records

17. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
own a record and not see it
use everywhere rule
to a case

18. Name three settings on the Company Information page that administrators can edit.
automatically maps
Automated rules
Account - Contacts - Opportunities
Default Locale - Default Language - Default Time Zone

19. What is true about managed packages?
300
Forecasts
There is only one record type in person account - There is no contact related list in person account
They are upgradeable

20. Recycle bin houses deleted data for...
in activity history
territory management
Line
30 days

21. A custom multi-select pick list cannot be a...
denied
Accounts - Contacts - Leads - Solutions - and Custom objects
Contract Manager
controlling field for a dependent field

22. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Salesforce and Marketing Automation - Customer Support Management
Salesforce ID
cause data loss

23. Record types are not available in...
folder access level
Adding a user to the sales team group
the Professional Edition
one language at a time

24. How many roles can you create for your org?
multiple record types
500
an error report after the loading
Hire date

25. Allows you to define different sets of picklist values for both standard and custom picklist.
your organization's workflow
Rcord type
csv files
Contacts

26. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
version control capabilities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The Marketing User profile

27. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
dashboard components
View all data
When a Lead is converted
Show details and add events

28. In list view enhancements - users cannot export list results to...
To let the user select values in the view picklist
use everywhere rule
cause data loss
csv files

29. A role has a ________ relationship with users.
many to much
Profile
based on their profile
many to many

30. Inline editing updates the field when...
other formula fields
the record is saved/updated
System Administrator profile and Marketing User Profile (import Leads)
Sales Cloud

31. Custom summary formulas are...
calculations on summary fields
Read-Only
multiple record types
Insert - update - upsert - delete

32. If the data validation at web to lead form fails - who will get the error report?
To use Case Queues to manage Cases
The designated weblead owner gets an email
Edit and Read opportunity
Configure the settings and rules for Case processing - including Business Hours - and Escalation

33. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
routed to a default lead creator via email
Use cases for Web-to-Case
Contacts

34. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
summary and matrix reports
Profile
Download AppExchange Packages

35. If using customizable forecasting - there is a seperate...
Rcord type
forecast role hierarchy
denied
Objects on managed packages

36. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
5 MB
Default Locale - Default Language - Default Time Zone
lead conversion

37. Author and the owner do not have the...
List view
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
same access to the document
link to report

38. The data loader can load all objects - including custom objects - It generates...
Marketing User
Salesforce ID
an error report after the loading
links two objects together

39. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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40. You can modify the contents of a folder if the ______________ is set to read/write.
The designated weblead owner gets an email
folder access level
40
must be between 5 and 50

41. You can import only ___________ per CSV file.
custom multi select picklist
All users of SFDC who have access to campaigns objects
the Professional Edition
one language at a time

42. Name the standard applications in the list.
Accounts - Contacts - Leads - Solutions - and Custom objects
Contacts
folder access level
Marketing -Call Center

43. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Rules and the use of Email Templates
Call Support - Call Sales - Log a case online - Email Support
They are upgradeable

44. Standard User Permissions + can import leads for the organization
Google adwords
Marketing User
make a field required
must be between 5 and 50

45. Personal tags cannot...
be shared
Force.com
30 days
make a field required

46. List Dashboard component types
40
All users of SFDC who have access to campaigns objects
Metric - table - gauge - chart - S-Control - VF page
To let the user select values in the view picklist

47. The create new folder link will only be visible to users with which permission?
Forecasts
web-to-lead
Manage public documents
Give a list of campaigns that influenced the user

48. A record of contact with customer support. A customer is reporting a problem or asking a question.
The running user does not have access to the dashboard folder
Difference between workflow rule and workflow approval process
Case
Adding a user to the sales team group

49. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
delete the field
Show details and add events
Download AppExchange Packages
Rcord type

50. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Solutions - Accounts - Opportunities
other formula fields
The running user does not have access to the dashboard folder