Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In conditional highlighting - how may maximum conditions are allowed per report?






2. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






3. If a standard object is renamed - the reports are renamed based on...






4. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






5. A record of contact with customer support. A customer is reporting a problem or asking a question.






6. Changing the data type of an existing custom field can cause data loss while changing to...






7. In list view enhancements - users cannot export list results to...






8. A custom multi-select pick list cannot be a...






9. How would an administrator modify lookup records in a console layout?






10. Page Layout - Field level security - Record Types






11. Personal tags cannot...






12. When you configure search settings for your organization - the new value...






13. Two options for restricting access via IP Ranges






14. Dated exchange rates can be set in the time range of...






15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. During a lead import - you can choose to enable ___________ as part of the import.






17. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






18. Users can _____________ from the sidebar and advanced search






19. Which is not a standard business object?






20. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






21. Recycle bin houses deleted data for...






22. You can map a custom lead field...






23. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






24. What is the salesforce Console?






25. The ____________ is a custom field that aggregates child record information in to the parent record.






26. May be used to group related cases - or to split one case into many different parts.






27. Charts - Tables - Metrics - Gauge






28. You can customize Profile to restrict users' ability to...






29. To edit opportunity permission - where would you make the change?






30. What is true about look up relationship?






31. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






32. We cannot create sharing rules on...






33. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






34. A public group is a grouping of all except...






35. What is the use of campaign influence feature on oportunities?






36. Sharing rule: ________ that grant access to groups of users.






37. What does a company profile contain?






38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






39. Show up to 2000 records in the record count display - Print up to 1000 records in print view






40. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






41. You must create the business process before creating record types for each of these objects...






42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






43. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






44. How many roles can you create for your org?






45. Error on failed web to lead validation is...






46. List the type of case queues commonly used by call centers.






47. The administrator wants to track data over a period of time. Which graph would he use?






48. You can import only ___________ per CSV file.






49. You can delete the _____________ that is on an oppy.






50. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...