Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The account owner - opportunit owners - and case owners...






2. Create ads that display on search engines is possible in SFDC using...






3. You can then associate each business process with one or more record types and make it available to users...






4. Which one of these may be a controlling field and a dependent field?






5. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






6. List Dashboard component types






7. A custom summary formula cannot reference ____________ in an object.






8. When you configure search settings for your organization - the new value...






9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






10. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






11. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






12. You can map a single column from the csv file to...






13. Author and the owner do not have the...






14. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






15. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






16. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






17. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






18. When is it appropriate to use the Import Wizard vs. the Data Loader?






19. What data can you export out of SFDC?






20. A role has a ________ relationship with users.






21. Custom summary formulas are...






22. To edit opportunity permission - where would you make the change?






23. What does a company profile contain?






24. Record types are not available in...






25. Inline editing updates the field when...






26. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






27. Field level security cannot be used to...






28. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






29. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






30. Conditional formatting is available for...






31. What is true about look up relationship?






32. Sharing rule: ________ that grant access to groups of users.






33. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






34. As a ________________ you can create page layout in the console and assign it to profiles.






35. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






36. The maximum # of time trigger actions






37. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






38. How does the Import Wizard perform matching when updating records?






39. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






40. History tracking can be performed on the following standard objects except...






41. Custom fiscal year works on a define once and...






42. Why do you create a web tab?






43. Standard picklist fields can be controlling fields but...






44. What information in the user record cannot be captured without a custom field?






45. The system ___________ std lead fields to standard account - contact - and oppy fields.






46. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






47. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






48. You need which permission to specify a running user other than yourself?






49. Software-as-a-service (SaaS) model






50. Users with access to opportunities as sales team members cannot...