Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name three settings on the Company Information page that administrators can edit.






2. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






3. Your recycle bin record limit is _____times the MBs in your general storage






4. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






5. The # of business hours that can be set for the organization to operate






6. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






7. During a lead import - you can choose to enable ___________ as part of the import.






8. Custom summary formula on report...






9. You can customize Profile to restrict users' ability to...






10. The ____________ is a custom field that aggregates child record information in to the parent record.






11. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






12. Which is not a standard business object?






13. Can view - edit and delete their own records






14. Who can view a campaign in SFDC?






15. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






16. Create ads that display on search engines is possible in SFDC using...






17. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






18. As an admin - you can schedule regular data imports...






19. Which graphs rely on grand total for dashboards?






20. List the type of case queues commonly used by call centers.






21. You must create the business process before creating record types for each of these objects...






22. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






23. The maximum number of values allowed in a controlling field.






24. Who can view campaigns?






25. What is Salesforce?






26. Create and manage letterheads and email templates






27. If the data validation at web to lead form fails - who will get the error report?






28. Can only view records






29. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






30. Salesforce for Microsoft Outlook is which type of client?






31. Picklist dependency rules are __________ during import.






32. You can map a custom lead field to only one of the following objects at a single instance






33. May be used to group related cases - or to split one case into many different parts.






34. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






35. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






37. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






38. A custom multi-select pick list cannot be a...






39. What can a user do an account record that has been manually shard read/write with him/her?






40. Sharing rule: ________ that grant access to groups of users.






41. Which information not captured on user record in Salesforce?






42. You can map a single column from the csv file to...






43. A person account is different from a business account because...






44. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






45. A workflow alert cannot be tracked...






46. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






47. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






48. Available out of box - cannot be deleted (You can change the label name).






49. Calendar and Task Activities are both...






50. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.