Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Case Escalation Rule
Difference between workflow rule and workflow approval process
based on their profile
The email address of the user whose identify is being confirmed.

2. Salesforce for Microsoft Outlook is which type of client?
Elements within a Page Layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
API
The user is not able to edit it because it is read-only

3. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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4. A lead has been converted. Where can we find the campaigns associated with it?
User can log out all unsaved data is lost
Difference between workflow rule and workflow approval process
Opportunity campaign related list - Contact campaign related list
Set thresholds for report analysis

5. Name three benefits of the cloud computing model.
cause data loss
lead conversion
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Set thresholds for report analysis

6. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Fiscal year - Licenses - Language - locale - time zones
be shared
log in to SFDC Profile

7. List Dashboard component types
version control capabilities
delete the field
30 days
Metric - table - gauge - chart - S-Control - VF page

8. A lookup field relationship...
40
many to much
links two objects together
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

9. What is the limit on the compiled size of the formula field?
web-to-lead
Profile
To use the campaign import wizards
4k

10. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
The Marketing User profile
the Professional Edition
Field level security
the record is saved/updated

11. What is the use of campaign influence feature on oportunities?
Contract Manager
Fiscal year - Licenses - Language - locale - time zones
Sales Team Role
Give a list of campaigns that influenced the user

12. Create ads that display on search engines is possible in SFDC using...
Gets assigned to lead owner's territory
Google
Contacts
5

13. Field level security cannot be used to...
Salesforce and Marketing Automation - Customer Support Management
make a field required
Solutions - Accounts - Opportunities
reportable

14. Page layouts are assigned to users based on...
Account - Contacts - Opportunities
Force.com
an error report after the loading
Role settings

15. Show up to 2000 records in the record count display - Print up to 1000 records in print view
tasks scheduled calendar events
controlling field for a dependent field
summary and matrix
List view

16. Opportunities and quotes are a part of which cloud?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
be shared
One solution field
Sales Cloud

17. How many lead assignment rules can be active at one time?
based on their profile
1
not enforced
conditional highlighting

18. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
calculations on summary fields
conditional highlighting
salesforce.com portal

19. What can stop a scheduled report-dashboard run?
Google
The running user does not have access to the dashboard folder
in activity history
Business Hours

20. _____________can import a maximum of 500 account records in a session.
active assignment rules
Standard users
There is only one record type in person account - There is no contact related list in person account
Salesforce CRM workflow

21. You can modify the contents of a folder if the ______________ is set to read/write.
Campaign Member or Contact Role
forecast role hierarchy
folder access level
Profile controls

22. A record of contact with customer support. A customer is reporting a problem or asking a question.
To use a Case Assignment
Case
Components of the Console Tab
link to report

23. Reports that must be used to create dashboard components.
Custom summary and matrix reports
salesforce.com portal
number from percentage
Manage public documents

24. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
1 day
User can log out all unsaved data is lost
Solution Manager
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

25. What information in the user record cannot be captured without a custom field?
Hire date
The email address of the user whose identify is being confirmed.
Google
Standard User

26. You can use _______________ for summary and matrix reporting only.
conditional highlighting
use everywhere rule
Create on solution
Use cases for Case Hierarchies

27. Author and the owner do not have the...
the recycle bin
no limits
your organization's workflow
same access to the document

28. When is it appropriate to use the Import Wizard vs. the Data Loader?
log in to SFDC Profile
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Contacts
tasks scheduled calendar events

29. As an admin - you can schedule regular data imports...
using the data loader
Give a list of campaigns that influenced the user
controlling field for a dependent field
Case tasks

30. Partner Portal: Users login to the web portal rather than through the...
To let the user select values in the view picklist
Custom Field
List view
salesforce.com portal

31. Where do active currencies live?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
tasks scheduled calendar events
To use Case Queues to manage Cases
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

32. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
500
territory management
Difference between workflow rule and workflow approval process
std price book or a price book

33. You need which permission to specify a running user other than yourself?
Lead - Contact - Solution
None of the users
View all data
User setting

34. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
make a field required
Manage public documents

35. If a standard object is renamed - the reports are renamed based on...
4k
the new label value
one language at a time
The user loses all unsaved data after terminating the session

36. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
30 days
Insert - update - upsert - delete
Accounts to Opportunities - or Contacts to Cases

37. When you configure search settings for your organization - the new value...
must be between 5 and 50
Create on solution
YEAR(date_c) =YEAR(today())
the new label value

38. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Call Support - Call Sales - Log a case online - Email Support
To let the user select values in the view picklist
components of a profile

39. What is true about managed packages?
YEAR(date_c) =YEAR(today())
controlling field for a dependent field
They are upgradeable
To use the campaign import wizards

40. Standard User Permissions + can edit - approve - activate and delete contracts
tasks scheduled calendar events
Contract Manager
Master-detail - many-to-many - lookup - hierarchical
Queue

41. Who can view campaigns?
All users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile
automatically maps

42. The maximum # of time trigger actions
lead assignment rule
Case Escalation Rule
Value is always required
40

43. What is the role of Primary Object when creating custom report types?
500
Default Locale - Default Language - Default Time Zone
They are upgradeable
To let the user select values in the view picklist

44. Create and manage letterheads and email templates
Standard Field
50000
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Create on solution

45. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
cause data loss
based on their profile
The Marketing User check box on the user profile page

46. Standard picklist fields can be controlling fields but...
30 days
the level of visibility
Manage public documents
not dependent fields

47. History tracking can be performed on the following standard objects except...
Campaign Member or Contact Role
System Administrator profile and Marketing User Profile (import Leads)
Workflow rules
Forecasts

48. ____________ is available for custom fiscal years.
not enforced
Unlimited
Use cases for Case Hierarchies
Custom forecasting

49. An account team can be added by all except...
Lead - Contact - Solution
anyone in the team
log in to SFDC Profile
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

50. How does the Import Wizard perform matching when updating records?
conditional highlighting
50000
dashboard components
Salesforce ID