Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Permission to add a category to a solution require which permission
Create on solution
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Gets assigned to lead owner's territory
territory management

2. All existing custom objects that were previously deployed will still be deployed when you....
Use cases for Case Hierarchies
upgrade a managed application
csv files
reportable

3. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
make a field required
used on an oppy
Line

4. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
300
salesforce.com portal
When a Lead is converted

5. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
routed to a default lead creator via email
parent.child relationships
Custom forecasting

6. Opportunities and quotes are a part of which cloud?
Sales Cloud
Automated rules
link to report
4000

7. What is the number of values allowed in dependent pick list?
Standard users
300
Case
Call Support - Call Sales - Log a case online - Email Support

8. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Default Locale - Default Language - Default Time Zone
Unlimited
Accounts - Contacts - Leads - Solutions - and Custom objects

9. Partner Portal: Users login to the web portal rather than through the...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
salesforce.com portal
use everywhere rule
components of a profile

10. Which of the following does not need business process?
many to many
Basically - the Gmail model - all you data is stored on servers
User setting
Contacts

11. You must create the business process before creating record types for each of these objects...
the Professional Edition
To use Case Queues to manage Cases
except Campaign
Hire date

12. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
upgrade a managed application
Gets assigned to lead owner's territory
the record is saved/updated

13. If using customizable forecasting - there is a seperate...
The Marketing User check box on the user profile page
Solution Manager
forecast role hierarchy
the new label value

14. ____________ is not available for printable lists
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Export to excel
before it is saved in Salesforce
Accounts - Contacts - Leads - Solutions - and Custom objects

15. The create new folder link will only be visible to users with which permission?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
reportable
Manage public documents
Profile

16. Can view - edit and delete their own records
before it is saved in Salesforce
300
Mini Page Layout
Standard User

17. Applications are built on which platform?
Force.com
Account - Contacts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Download AppExchange Packages

18. A role has a ________ relationship with users.
the recycle bin
many to many
version control capabilities
upgrade a managed application

19. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
before it is saved in Salesforce
use everywhere rule
previously approved process

20. List the type of case queues commonly used by call centers.
System Administrator
Skill requirements - Product categories - Customer types - Service levels
Profile controls
before it is saved in Salesforce

21. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
cause data loss
Marketing User
Export to excel

22. What is the limit on the compiled size of the formula field?
4k
Create on solution
system administrator
Edit on solution

23. Software-as-a-service (SaaS) model
Case queue
Basically - the Gmail model - all you data is stored on servers
conditional highlighting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

24. What data can you request for in the weekly data export?
be shared
All organization data
5
csv files

25. What does a company profile contain?
make a field required
Territory Management
conditional highlighting
Fiscal year - Licenses - Language - locale - time zones

26. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Web-to-Case
Edit on solution
Use cases for Email-to-Case
All users of SFDC who have access to campaigns objects

27. A public group is a grouping of all except...
System Administrator profile and Marketing User Profile (import Leads)
Sales Team Role
Queue
Read-Only

28. Which of these are inherited from objects on homepage in a console layout?
own a record and not see it
Master-detail - many-to-many - lookup - hierarchical
Custom objects - Field level security
Create a report

29. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Sales Team Role
search for public tags
Master-detail - many-to-many - lookup - hierarchical

30. The size limit for documents uploaded is...
5 MB
To use the campaign import wizards
They are upgradeable
forecast role hierarchy

31. Create ads that display on search engines is possible in SFDC using...
Google
Workflow rules
Line
Fiscal year - Licenses - Language - locale - time zones

32. Standard objects examples
Solutions - Accounts - Opportunities
Force.com
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

33. When is it appropriate to use the Import Wizard vs. the Data Loader?
300
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
cause data loss
Fiscal year - Licenses - Language - locale - time zones

34. You need which permission to specify a running user other than yourself?
many to much
using the custom summary field
using the data loader
View all data

35. To edit opportunity permission - where would you make the change?
Create on solution
Rules and the use of Email Templates
able to upgrade to other version
Profile

36. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Ideas
Value is always required
Edit on solution
Account - Contacts - Opportunities

37. A person account is different from a business account because...
tasks scheduled calendar events
use everywhere rule
other formula fields
There is only one record type in person account - There is no contact related list in person account

38. A lookup field relationship...
List view
links two objects together
To display extended web content on SF window
Standard Field

39. You can create _____________ directly from the csv import file.
Line
Rules and the use of Email Templates
parent.child relationships
summary and matrix

40. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Use cases for Email-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
50000
Skill requirements - Product categories - Customer types - Service levels

41. Inline editing updates the field when...
Basically - the Gmail model - all you data is stored on servers
able to delete accounts
Unlimited
the record is saved/updated

42. Managed package is always...
Case queue
able to upgrade to other version
lead assignment rule
Use cases for Web-to-Case

43. Where would you make changes in order to make default tabs visible?
different types of sharing rules
User setting
Workflow rules
The Marketing User profile

44. Which information not captured on user record in Salesforce?
List view
Insert - update - upsert - delete
Hire Date
All organization data

45. Record types are used to implement custom business processes by associating them to specific
Automated rules
Account - Contacts - Opportunities
Workflow rules
Page layouts

46. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
many to many
Workflow rules
log in to SFDC Profile

47. The size limit for documents uploaded is...
5 MB
A tab that combines a list view and related records into one screen with different frames.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Edit and Read opportunity

48. _____________can import a maximum of 500 account records in a session.
The running user does not have access to the dashboard folder
Standard users
User can log out all unsaved data is lost
System Administrator profile and Marketing User Profile (import Leads)

49. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Campaign Member or Contact Role
Use cases for Case Hierarchies
Contract Manager
Components of the Console Tab

50. What information in the user record cannot be captured without a custom field?
Hire date
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User check box on the user profile page
Workflows