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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. May be used to group related cases - or to split one case into many different parts.
Rules and the use of Email Templates
Use cases for Case Hierarchies
Case tasks
reportable
2. Managed package is always...
5
able to upgrade to other version
Difference between workflow rule and workflow approval process
Google
3. Who can view a campaign in SFDC?
build a custom forecast for the same
forecast role hierarchy
All users of SFDC who have access to campaigns objects
Configure the settings and rules for Case processing - including Business Hours - and Escalation
4. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Custom Field
extend sharing for those records
many to much
5. You can map a single column from the csv file to...
multiple fields in SFDC
One solution field
Show details and add events
Tabular reports
6. What is true about look up relationships?
Skill requirements - Product categories - Customer types - Service levels
many to much
using the data loader
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
7. Partner Portal: Users login to the web portal rather than through the...
the recycle bin
salesforce.com portal
previously approved process
use everywhere rule
8. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
extend sharing for those records
To use Case Queues to manage Cases
Manage public documents
calculations on summary fields
9. How many Editions are there in SFDC?
link to report
5
Sales Cloud
summary and matrix reports
10. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
rollup summary field
4000
All organization data
Show details and add events
11. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Fiscal year - Licenses - Language - locale - time zones
View all data
To capture unique data of the business
12. A custom summary formula cannot reference ____________ in an object.
Insert - update - upsert - delete
Rules and the use of Email Templates
other formula fields
different types of sharing rules
13. You can use _______________ for summary and matrix reporting only.
conditional highlighting
the Professional Edition
the recycle bin
5 MB
14. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
lead assignment rule
number from percentage
other formula fields
3 or more hours per day
15. A custom multi-select pick list cannot be a...
There is only one record type in person account - There is no contact related list in person account
Workflows
controlling field for a dependent field
Contacts
16. What is true about managed packages?
Set thresholds for report analysis
make a field required
be shared
They are upgradeable
17. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Fiscal year - Licenses - Language - locale - time zones
number from percentage
List view
18. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
3 or more hours per day
The user loses all unsaved data after terminating the session
Profile controls
19. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
system administrator
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Account - Contacts - Opportunities
The Marketing User check box on the user profile page
20. How does the Import Wizard perform matching when updating records?
Custom Field
web-to-lead
40
Salesforce ID
21. How many roles can you create for your org?
Custom forecasting
500
Export to excel
Workflow rules
22. The maximum # of time trigger actions
territory management
40
Manage public documents
Mini Page Layout
23. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
components of a profile
Configure the settings and rules for Case processing - including Business Hours - and Escalation
version control capabilities
Salesforce ID
24. Give an example of a one-to many relationship between standard objects.
To use a Case Assignment
controlling field for a dependent field
log in to SFDC Profile
Accounts to Opportunities - or Contacts to Cases
25. You must create the business process before creating record types for each of these objects...
System Administrator
View the account - Edit the account
except Campaign
system administrator
26. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Tabular reports
reportable
4000
except Campaign
27. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Account - Contacts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Manage Letterheads - Manage Public Templates - Edit HTML Templates
denied
28. Applications are built on which platform?
automatically maps
Force.com
upgrade a managed application
can be different users
29. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Sales Team Role
using the data loader
5 MB
30. What can stop a scheduled report-dashboard run?
List view
Solution Manager
The running user does not have access to the dashboard folder
Basically - the Gmail model - all you data is stored on servers
31. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Salesforce CRM workflow
The designated weblead owner gets an email
your organization's workflow
The user loses all unsaved data after terminating the session
32. Standard picklist fields can be controlling fields but...
Force.com
not dependent fields
Solution Manager
except Campaign
33. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Call Support - Call Sales - Log a case online - Email Support
calculations on summary fields
All organization data
34. You can import only ___________ per CSV file.
Read-Only
folder access level
Force.com
one language at a time
35. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
number from percentage
controlling field for a dependent field
different types of sharing rules
Create a report
36. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
dashboard components
Standard users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
37. Standard objects examples
System Administrator
controlling field for a dependent field
The designated weblead owner gets an email
Solutions - Accounts - Opportunities
38. Recycle bin houses deleted data for...
Summary and table
Insert - update - upsert - delete
30 days
All organization data
39. All existing custom objects that were previously deployed will still be deployed when you....
The Marketing User profile
3 or more hours per day
upgrade a managed application
version control capabilities
40. Used to escalate a case if it has not been resolved within a specified period of time.
Mini Page Layout
Case Escalation Rule
multiple record types
own a record and not see it
41. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
One solution field
denied
folder access level
Contract Manager
42. Personal tags cannot...
an error report after the loading
Case Auto-Response Rule
Workflows
be shared
43. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
lead assignment rule
Case
3 or more hours per day
44. The maximum number of values allowed in a controlling field.
Metric - table - gauge - chart - S-Control - VF page
Mini Page Layout
300
multiple record types
45. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All users
Queue
46. To edit opportunity permission - where would you make the change?
The running user does not have access to the dashboard folder
Custom forecasting
web-to-lead
Profile
47. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Edit on solution
Show details and add events
your organization's workflow
48. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
API
Profile
Case
Value is always required
49. Which is not a standard business object?
Solutions - Accounts - Opportunities
multiple record types
The user loses all unsaved data after terminating the session
Ideas
50. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
None of the users
Solutions - Accounts - Opportunities
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The user is not able to edit it because it is read-only