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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
use everywhere rule
lead assignment rule
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
2. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
multiple record types
based on their profile
Manage public documents
To use Case Queues to manage Cases
3. Error on failed web to lead validation is...
link to report
routed to a default lead creator via email
log in to SFDC Profile
using the data loader
4. How would an administrator modify lookup records in a console layout?
Mini Page Layout
lead assignment rule
dashboard components
extend sharing for those records
5. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
rollup summary field
different types of sharing rules
System Administrator profile and Marketing User Profile (import Leads)
6. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Contract Manager
System Administrator profile and Marketing User Profile (import Leads)
different types of sharing rules
Permissions
7. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
User setting
used on an oppy
The Marketing User check box on the user profile page
8. List Dashboard component types
Standard users
Metric - table - gauge - chart - S-Control - VF page
Gets assigned to lead owner's territory
one language at a time
9. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
denied
Give a list of campaigns that influenced the user
To use the campaign import wizards
When a Lead is converted
10. When you configure search settings for your organization - the new value...
must be between 5 and 50
Objects on managed packages
The email address of the user whose identify is being confirmed.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
11. ______________ will not give access to opportunity records that was previously a restricted account.
Force.com
Give a list of campaigns that influenced the user
Summary or matrix (with at least one level of grouping)
Adding a user to the sales team group
12. The size limit for documents uploaded is...
Marketing -Call Center
5 MB
Default Locale - Default Language - Default Time Zone
Edit and Read opportunity
13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
4k
Set thresholds for report analysis
Sales Team Role
Ideas
14. You need which permission to specify a running user other than yourself?
Custom forecasting
Sales Team Role
salesforce.com portal
View all data
15. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Insert - update - upsert - delete
The Marketing User check box on the user profile page
Create on solution
Gets assigned to lead owner's territory
16. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Accounts - Contacts - Leads - Solutions - and Custom objects
The user loses all unsaved data after terminating the session
controlling field for a dependent field
based on their profile
17. Can view - edit and delete their own records
Summary or matrix (with at least one level of grouping)
Salesforce and Marketing Automation - Customer Support Management
Standard User
other formula fields
18. Name three benefits of the cloud computing model.
User can log out all unsaved data is lost
Edit on solution
Force.com
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
19. The # of business hours that can be set for the organization to operate
components of a profile
Unlimited
When a Lead is converted
the new label value
20. The maximum # of time trigger actions
make a field required
The user is not able to edit it because it is read-only
40
Account - Contacts - Opportunities
21. Who can view a campaign in SFDC?
Rcord type
Custom summary and matrix reports
All users of SFDC who have access to campaigns objects
Configure the settings and rules for Case processing - including Business Hours - and Escalation
22. Which one of these may be a controlling field and a dependent field?
Custom picklist
Profile
not dependent fields
extend sharing for those records
23. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
1
links two objects together
24. What is the role of Primary Object when creating custom report types?
an error report after the loading
in activity history
To let the user select values in the view picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
25. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
User setting
Tabular reports
anyone in the team
system administrator
26. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
30 days
To let the user select values in the view picklist
tasks scheduled calendar events
27. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
View all data
Custom Field
conditional highlighting
28. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
300
denied
A running user
To use Case Queues to manage Cases
29. A custom summary formula cannot reference ____________ in an object.
Use cases for Case Hierarchies
Territory Management
Workflow rules
other formula fields
30. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Any user can view all records that the running user role can view
Salesforce ID
make a field required
31. Standard User Permissions + can import leads for the organization
upgrade a managed application
Marketing User
40
Accounts - Contacts - Leads - Solutions - and Custom objects
32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
own a record and not see it
reportable
upgrade a managed application
To use the campaign import wizards
33. The account owner - opportunit owners - and case owners...
Contract Manager
the new label value
using the data loader
can be different users
34. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
version control capabilities
Ideas
able to upgrade to other version
35. Standard objects examples
used on an oppy
Solutions - Accounts - Opportunities
Google
To display extended web content on SF window
36. What is true about look up relationship?
Use cases for Case Hierarchies
Value is always required
different types of sharing rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation
37. Users with access to opportunities as sales team members cannot...
extend sharing for those records
the new label value
5 MB
1
38. What is the number of values allowed in dependent pick list?
Marketing -Call Center
300
Adding a user to the sales team group
references another summary formula
39. What is true about look up relationships?
Force.com
Solutions - Accounts - Opportunities
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
web-to-lead
40. What information in the user record cannot be captured without a custom field?
Difference between workflow rule and workflow approval process
Hire date
before it is saved in Salesforce
rollup summary field
41. Picklist dependency rules are __________ during import.
Field level security
not enforced
300
Use cases for Web-to-Case
42. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Workflows
own a record and not see it
Difference between workflow rule and workflow approval process
Call Support - Call Sales - Log a case online - Email Support
43. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Lead - Contact - Solution
Components of the Console Tab
50000
not dependent fields
44. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
To use the campaign import wizards
4000
5 MB
45. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
To capture unique data of the business
Custom picklist
multiple fields in SFDC
46. During a lead import - you can choose to enable ___________ as part of the import.
To capture unique data of the business
own a record and not see it
To use the campaign import wizards
active assignment rules
47. To edit opportunity permission - where would you make the change?
300
Profile
no limits
Salesforce CRM workflow
48. Salesforce for Microsoft Outlook is which type of client?
folder access level
API
lead conversion
other formula fields
49. How does the Import Wizard perform matching when updating records?
To use the campaign import wizards
active assignment rules
Salesforce ID
Custom forecasting
50. Dated exchange rates can be set in the time range of...
Master-detail - many-to-many - lookup - hierarchical
As short as a day and as long as a forever
link to report
All users