Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can map a custom lead field...
to a case
A running user
User setting
own a record and not see it

2. Name the standard applications in the list.
YEAR(date_c) =YEAR(today())
To capture unique data of the business
extend sharing for those records
Marketing -Call Center

3. Opportunities and quotes are a part of which cloud?
conditional highlighting
Sales Cloud
Fiscal year - Licenses - Language - locale - time zones
Default Locale - Default Language - Default Time Zone

4. Dated exchange rates can be set in the time range of...
Custom picklist
As short as a day and as long as a forever
One solution field
custom multi select picklist

5. Standard User Permissions + can import leads for the organization
Tabular reports
Marketing User
std price book or a price book
denied

6. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Manage Letterheads - Manage Public Templates - Edit HTML Templates
an error report after the loading
5 MB
To use a Case Assignment

7. Permission to add a category to a solution require which permission
an error report after the loading
Create on solution
Any user can view all records that the running user role can view
Solution Manager

8. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
dashboard components
All organization data
View all data
The Marketing User check box on the user profile page

9. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
custom multi select picklist
The Marketing User check box on the user profile page
1 day
A running user

10. Create and manage letterheads and email templates
log in to SFDC Profile
The designated weblead owner gets an email
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Contract Manager

11. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Standard users
User setting
system administrator
Field level security

12. Which is not a standard business object?
Ideas
links two objects together
Profile
search for public tags

13. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
1 day
Rcord type
Workflow rules
View the account - Edit the account

14. _____________can import a maximum of 500 account records in a session.
Contract Manager
Line
extend sharing for those records
Standard users

15. How many roles can you create for your org?
3
not dependent fields
To capture unique data of the business
500

16. Give an example of where a junction object is used between standard objects.
folder access level
Salesforce and Marketing Automation - Customer Support Management
Campaign Member or Contact Role
Create on solution

17. When is a custom object created?
To capture unique data of the business
not dependent fields
300
1 day

18. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
references another summary formula
Elements within a Page Layout
version control capabilities

19. You can create _____________ directly from the csv import file.
parent.child relationships
Edit on solution
3
Page layouts

20. Determines the level of access to the dashboard data
A running user
Lead - Contact - Solution
Profile
the record is saved/updated

21. Sharing rules can be formed on the following except...
Objects on managed packages
number from percentage
an error report after the loading
the level of visibility

22. What is true about look up relationships?
Summary and table
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Accounts to Opportunities - or Contacts to Cases
Marketing -Call Center

23. We cannot create sharing rules on...
csv files
All organization data
Rcord type
objects in a managed package

24. What is true about look up relationship?
300
rollup summary field
Value is always required
components of a profile

25. Two options for restricting access via IP Ranges
To use Case Queues to manage Cases
Mini Page Layout
To capture unique data of the business
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

26. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Ideas
salesforce.com portal
Lead - Contact - Solution

27. A custom lead field can be mapped to...
Salesforce and Marketing Automation - Customer Support Management
One solution field
The user loses all unsaved data after terminating the session
make a field required

28. Create ads that display on search engines is possible in SFDC using...
Territory Management
Standard users
Google
own a record and not see it

29. If using customizable forecasting - there is a seperate...
forecast role hierarchy
summary and matrix
All users of SFDC who have access to campaigns objects
System Administrator

30. What objects may be imported or updated using the Import Wizard?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Line
Accounts - Contacts - Leads - Solutions - and Custom objects
denied

31. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Custom forecasting
Tabular reports
IP address is unknown
User setting

32. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Create on solution
other formula fields
Contract Manager
Salesforce CRM workflow

33. What does a company profile contain?
Rules and the use of Email Templates
Give a list of campaigns that influenced the user
To let the user select values in the view picklist
Fiscal year - Licenses - Language - locale - time zones

34. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
salesforce.com portal
The Marketing User check box on the user profile page
Read-Only

35. Your recycle bin record limit is _____times the MBs in your general storage
To use the campaign import wizards
Territory Management
different types of sharing rules
250

36. The size limit for documents uploaded is...
automatically maps
Custom objects - Field level security
Edit and Read opportunity
5 MB

37. Reports that must be used to create dashboard components.
Custom summary and matrix reports
To let the user select values in the view picklist
Standard Field
System Administrator profile and Marketing User Profile (import Leads)

38. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Forecasts
Skill requirements - Product categories - Customer types - Service levels
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

39. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
The running user does not have access to the dashboard folder
able to delete accounts
List view
to a case

40. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts
use everywhere rule
Give a list of campaigns that influenced the user

41. A role controls __________ that users have to an organization's data.
parent.child relationships
3 or more hours per day
the level of visibility
csv files

42. What data can you export out of SFDC?
All organization data
the level of visibility
parent.child relationships
Role settings

43. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
using the custom summary field
A running user
Edit on solution
denied

44. List the type of case queues commonly used by call centers.
Role settings
be shared
Skill requirements - Product categories - Customer types - Service levels
Accounts to Opportunities - or Contacts to Cases

45. List Dashboard component types
Show details and add events
When a Lead is converted
routed to a default lead creator via email
Metric - table - gauge - chart - S-Control - VF page

46. The size limit for documents uploaded is...
To use the campaign import wizards
To use Case Queues to manage Cases
Case
5 MB

47. Custom summary formula on report...
automatically maps
references another summary formula
the recycle bin
Campaign Member or Contact Role

48. List the functions of the Data Loader
1 day
Insert - update - upsert - delete
active assignment rules
Solutions - Accounts - Opportunities

49. Software-as-a-service (SaaS) model
3 or more hours per day
extend sharing for those records
Basically - the Gmail model - all you data is stored on servers
Force.com

50. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
using the data loader