Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. List Dashboard component types
same access to the document
Metric - table - gauge - chart - S-Control - VF page
5
components of a profile

2. A lookup field relationship...
links two objects together
denied
1
Ideas

3. When a case is deleted - following are deleted except
Case tasks
Territory Management
Campaign Member or Contact Role
Tabular reports

4. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Territory Management
Accounts - Contacts - Leads - Solutions - and Custom objects
Use cases for Web-to-Case
Lead - Contact - Solution

5. A custom lead field can be mapped to...
4k
IP address is unknown
One solution field
denied

6. Record types are used to implement custom business processes by associating them to specific
Page layouts
API
System Administrator profile and Marketing User Profile (import Leads)
Basically - the Gmail model - all you data is stored on servers

7. How many lead assignment rules can be active at one time?
Download AppExchange Packages
different types of sharing rules
1
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

8. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
Custom forecasting
View all data
not enforced

9. As an admin - you can schedule regular data imports...
using the data loader
Show details and add events
Manage Letterheads - Manage Public Templates - Edit HTML Templates
based on their profile

10. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Solutions - Accounts - Opportunities
one language at a time
before it is saved in Salesforce
View the account - Edit the account

11. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Solution Manager
Contacts
Configure the settings and rules for Case processing - including Business Hours - and Escalation

12. Standard User Permissions + can manage published solutions + can manage solution categories
3 or more hours per day
Custom picklist
Solution Manager
Automated rules

13. Which of the following does not need business process?
the record is saved/updated
dashboard components
Contacts
The user loses all unsaved data after terminating the session

14. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
be shared
objects in a managed package
Custom Field
Queue

15. Show up to 2000 records in the record count display - Print up to 1000 records in print view
territory management
used on an oppy
Components of the Console Tab
List view

16. A custom summary formula cannot reference ____________ in an object.
using the data loader
Custom picklist
other formula fields
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

17. The ____________ is a custom field that aggregates child record information in to the parent record.
Page layouts
Rules and the use of Email Templates
rollup summary field
5 MB

18. History tracking can be performed on the following standard objects except...
Tabular reports
Forecasts
before it is saved in Salesforce
Role settings

19. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
same access to the document
All organization data
None of the users
300

20. What does a company profile contain?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Fiscal year - Licenses - Language - locale - time zones
1 day
no limits

21. There are _________ to new picklist or multi-select picklist values for any field during a single import
Edit on solution
Field level security
no limits
calculations on summary fields

22. Permission to add a category to a solution require which permission
Summary or matrix (with at least one level of grouping)
not dependent fields
Create on solution
4000

23. Which salesforce.com feature allows the org to capture ROI on online advertising?
based on their profile
To use Case Queues to manage Cases
using the data loader
Google adwords

24. In order to implement more than one business process - ____________must also be implemented.
multiple record types
To capture unique data of the business
extend sharing for those records
lead conversion

25. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Give a list of campaigns that influenced the user
Lead - Contact - Solution
The Marketing User check box on the user profile page
reportable

26. Conditional formatting is available for...
Summary and table
Case tasks
dashboard components
Call Support - Call Sales - Log a case online - Email Support

27. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Case
Case Escalation Rule
csv files
cause data loss

28. An account team can be added by all except...
anyone in the team
Workflows
using the custom summary field
Summary or matrix (with at least one level of grouping)

29. The administrator wants to track data over a period of time. Which graph would he use?
Line
Role settings
Google adwords
Salesforce and Marketing Automation - Customer Support Management

30. Name three benefits of the cloud computing model.
Custom summary and matrix reports
4000
The Marketing User profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

31. Page layouts are assigned to users based on...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Role settings
references another summary formula
500

32. Name three settings on the Company Information page that administrators can edit.
Custom picklist
Default Locale - Default Language - Default Time Zone
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Hire date

33. The data loader can load all objects - including custom objects - It generates...
Queue
Components of the Console Tab
Elements within a Page Layout
an error report after the loading

34. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
salesforce.com portal
Contacts
Show details and add events

35. Opportunities and quotes are a part of which cloud?
Line
Sales Cloud
Profile
make a field required

36. What information in the user record cannot be captured without a custom field?
One solution field
Territory Management
Hire date
To let the user select values in the view picklist

37. A workflow alert cannot be tracked...
in activity history
Google
1
Standard Field

38. We cannot create sharing rules on...
objects in a managed package
Role settings
territory management
number from percentage

39. What objects may be imported or updated using the Import Wizard?
Sales Cloud
List view
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing User

40. What is true about managed packages?
They are upgradeable
extend sharing for those records
own a record and not see it
log in to SFDC Profile

41. What data can you request for in the weekly data export?
All organization data
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Rcord type
Edit on solution

42. How does the Import Wizard perform matching when updating records?
Salesforce ID
To use a Case Assignment
Standard users
controlling field for a dependent field

43. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
territory management
the Professional Edition
delete the field
std price book or a price book

44. Who can view campaigns?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
calculations on summary fields
All users
Show details and add events

45. A delegated approver can revoke a...
version control capabilities
previously approved process
dashboard components
Value is always required

46. You cannot delete a product that is...
forecast role hierarchy
used on an oppy
Campaign Member or Contact Role
links two objects together

47. Which of these are inherited from objects on homepage in a console layout?
Campaign Member or Contact Role
Custom objects - Field level security
5 MB
Solutions - Accounts - Opportunities

48. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
30 days
Account - Contacts - Opportunities
Accounts to Opportunities - or Contacts to Cases

49. What is the limit on the compiled size of the formula field?
4k
Case tasks
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
User setting

50. Page Layout - Field level security - Record Types
All organization data
use everywhere rule
components of a profile
many to much