Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Ideas
Difference between workflow rule and workflow approval process
denied

2. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
different types of sharing rules
View the account - Edit the account
build a custom forecast for the same
Call Support - Call Sales - Log a case online - Email Support

3. Standard User Permissions + can edit - approve - activate and delete contracts
Use cases for Case Hierarchies
250
using the custom summary field
Contract Manager

4. You cannot delete a product that is...
the Professional Edition
forecast role hierarchy
used on an oppy
All users

5. Applications are built on which platform?
All users
many to many
Force.com
As short as a day and as long as a forever

6. When is it appropriate to use the Import Wizard vs. the Data Loader?
Value is always required
web-to-lead
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
System Administrator

7. What is true about look up relationships?
folder access level
Case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
3 or more hours per day

8. What is the use of campaign influence feature on oportunities?
Fiscal year - Licenses - Language - locale - time zones
Give a list of campaigns that influenced the user
same access to the document
Custom forecasting

9. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
As short as a day and as long as a forever
Basically - the Gmail model - all you data is stored on servers
Use cases for Email-to-Case
references another summary formula

10. Who can view campaigns?
All users
Solution Manager
using the custom summary field
Profile controls

11. Determines the level of access to the dashboard data
Custom summary and matrix reports
A running user
Ideas
System Administrator

12. Can view - edit and delete their own records
summary and matrix reports
Marketing -Call Center
Standard User
the record is saved/updated

13. Name three sources from which cases can be created.
All users
System Administrator
Call Support - Call Sales - Log a case online - Email Support
lead conversion

14. A _____________ cannot be the controlling field for a dependent field.
Create a report
forecast role hierarchy
custom multi select picklist
the level of visibility

15. In conditional highlighting - how may maximum conditions are allowed per report?
Summary or matrix (with at least one level of grouping)
3
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
an error report after the loading

16. _____________can import a maximum of 500 account records in a session.
Adding a user to the sales team group
Standard users
Custom summary and matrix reports
own a record and not see it

17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
build a custom forecast for the same
Value is always required
able to upgrade to other version
Business Hours

18. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
make a field required
components of a profile
Tabular reports
upgrade a managed application

19. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Case tasks
Profile controls
extend sharing for those records
Gets assigned to lead owner's territory

20. What data can you request for in the weekly data export?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Set thresholds for report analysis
All organization data
dashboard components

21. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
be shared
Sales Team Role
As short as a day and as long as a forever

22. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
using the data loader
Workflows
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The designated weblead owner gets an email

23. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
anyone in the team
Force.com
When a Lead is converted
previously approved process

24. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
many to many
The user is not able to edit it because it is read-only
Solution Manager

25. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
The user loses all unsaved data after terminating the session
number from percentage
the level of visibility
To use the campaign import wizards

26. The account owner - opportunit owners - and case owners...
To capture unique data of the business
tasks scheduled calendar events
Use cases for Case Hierarchies
can be different users

27. Which one of these may be a controlling field and a dependent field?
Difference between workflow rule and workflow approval process
Custom picklist
make a field required
Custom Field

28. Why do you create a web tab?
many to much
To display extended web content on SF window
Edit on solution
Solution Manager

29. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
the level of visibility
a campaign member
Role settings

30. Which graphs rely on grand total for dashboards?
40
There is only one record type in person account - There is no contact related list in person account
Metric and gauge
upgrade a managed application

31. Opportunities and quotes are a part of which cloud?
Use cases for Email-to-Case
Sales Cloud
Case Auto-Response Rule
upgrade a managed application

32. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
5 MB
Edit and Read opportunity
To use the campaign import wizards
use everywhere rule

33. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Marketing User
Custom objects - Field level security
in activity history

34. Give an example of a one-to many relationship between standard objects.
forecast role hierarchy
Case
Accounts to Opportunities - or Contacts to Cases
Set thresholds for report analysis

35. You need which permission to specify a running user other than yourself?
View all data
Line
To use a Case Assignment
Tabular reports

36. You can use _______________ for summary and matrix reporting only.
They are upgradeable
conditional highlighting
50000
Accounts to Opportunities - or Contacts to Cases

37. Custom summary formula on report...
As short as a day and as long as a forever
Field level security
references another summary formula
calculations on summary fields

38. ______________ will not give access to opportunity records that was previously a restricted account.
conditional highlighting
Contract Manager
no limits
Adding a user to the sales team group

39. The size limit for documents uploaded is...
Salesforce CRM workflow
5 MB
Gets assigned to lead owner's territory
All organization data

40. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
make a field required
reportable
Accounts to Opportunities - or Contacts to Cases

41. Which of the following does not need business process?
The email address of the user whose identify is being confirmed.
the record is saved/updated
Contacts
Rules and the use of Email Templates

42. How many roles can you create for your org?
500
tasks scheduled calendar events
used on an oppy
Metric - table - gauge - chart - S-Control - VF page

43. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Mini Page Layout
active assignment rules
dashboard components
Field level security

44. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
routed to a default lead creator via email
using the data loader
log in to SFDC Profile
The user is not able to edit it because it is read-only

45. Managed package is always...
Set thresholds for report analysis
able to upgrade to other version
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Export to excel

46. Which information not captured on user record in Salesforce?
Workflows
Edit and Read opportunity
able to delete accounts
Hire Date

47. The # of business hours that can be set for the organization to operate
Custom Field
The email address of the user whose identify is being confirmed.
Marketing User
Unlimited

48. What is the salesforce Console?
the new label value
Salesforce ID
3
A tab that combines a list view and related records into one screen with different frames.

49. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
All users of SFDC who have access to campaigns objects
Business Hours
A running user
1 day

50. It is possible for a user to...
5 MB
View the account - Edit the account
own a record and not see it
Create on solution