Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can use _______________ for summary and matrix reporting only.
use everywhere rule
Hire Date
conditional highlighting
Elements within a Page Layout

2. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
search for public tags
300
many to much
Rules and the use of Email Templates

3. We cannot create sharing rules on...
objects in a managed package
Manage public documents
User setting
To display extended web content on SF window

4. You can use conditional highlighting for which types of reports?
Profile
summary and matrix reports
View the account - Edit the account
Solutions - Accounts - Opportunities

5. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Business Hours
Basically - the Gmail model - all you data is stored on servers
routed to a default lead creator via email

6. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
many to much
anyone in the team
Standard User

7. Allows you to define different sets of picklist values for both standard and custom picklist.
Profile
Marketing User
Rcord type
make a field required

8. As a ________________ you can create page layout in the console and assign it to profiles.
30 days
Rcord type
Business Hours
system administrator

9. ____________ is available for custom fiscal years.
Custom forecasting
Google
5 MB
A tab that combines a list view and related records into one screen with different frames.

10. Available out of box - cannot be deleted (You can change the label name).
Sales Team Role
Standard Field
Profile controls
A running user

11. Dated exchange rates can be set in the time range of...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
As short as a day and as long as a forever
active assignment rules
Business Hours

12. How many Editions are there in SFDC?
5
User setting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
routed to a default lead creator via email

13. Opportunities and quotes are a part of which cloud?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Hire Date
Sales Cloud

14. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
summary and matrix
custom multi select picklist
Use cases for Web-to-Case
an error report after the loading

15. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Set thresholds for report analysis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard User

16. You must create the business process before creating record types for each of these objects...
except Campaign
300
delete the field
Custom forecasting

17. The # of business hours that can be set for the organization to operate
build a custom forecast for the same
same access to the document
Custom summary and matrix reports
Unlimited

18. Business process is available in following objects: _______________
Campaign Member or Contact Role
Lead - Contact - Solution
Salesforce CRM workflow
Insert - update - upsert - delete

19. Recycle bin houses deleted data for...
multiple fields in SFDC
30 days
same access to the document
the Professional Edition

20. Managed package is always...
To use the campaign import wizards
Profile
Metric - table - gauge - chart - S-Control - VF page
able to upgrade to other version

21. You cannot delete a product that is...
IP address is unknown
used on an oppy
Hire Date
Case queue

22. Charts - Tables - Metrics - Gauge
Marketing -Call Center
300
dashboard components
Tabular reports

23. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Components of the Console Tab
Objects on managed packages
a campaign member

24. Can view - edit and delete their own records
There is only one record type in person account - There is no contact related list in person account
None of the users
30 days
Standard User

25. What can a user do an account record that has been manually shard read/write with him/her?
Difference between workflow rule and workflow approval process
View the account - Edit the account
When a Lead is converted
Profile

26. Which salesforce.com feature allows the org to capture ROI on online advertising?
40
500
Google adwords
Use cases for Case Hierarchies

27. If using customizable forecasting - there is a seperate...
Give a list of campaigns that influenced the user
link to report
forecast role hierarchy
Workflow rules

28. It is possible for a user to...
To let the user select values in the view picklist
territory management
own a record and not see it
Line

29. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
5 MB
own a record and not see it
calculations on summary fields

30. A role has a ________ relationship with users.
User can log out all unsaved data is lost
Google
40
many to many

31. A custom multi-select pick list cannot be a...
Summary and table
Difference between workflow rule and workflow approval process
controlling field for a dependent field
automatically maps

32. You can delete the _____________ that is on an oppy.
std price book or a price book
Salesforce ID
Case Auto-Response Rule
4000

33. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Edit and Read opportunity
the level of visibility
an error report after the loading

34. Which one of these may be a controlling field and a dependent field?
conditional highlighting
3
To use a Case Assignment
Custom picklist

35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
search for public tags
300
cause data loss
able to upgrade to other version

36. Standard User Permissions + can import leads for the organization
summary and matrix
Marketing User
Case Escalation Rule
lead conversion

37. How many lead assignment rules can be active at one time?
used on an oppy
1
conditional highlighting
Automated rules

38. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Value is always required
using the custom summary field
Profile
own a record and not see it

39. Where do active currencies live?
summary and matrix reports
Set thresholds for report analysis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Rcord type

40. Changing the data type of an existing custom field can cause data loss while changing to...
Objects on managed packages
number from percentage
250
Edit on solution

41. Custom summary formulas are...
calculations on summary fields
Metric - table - gauge - chart - S-Control - VF page
Standard Field
except Campaign

42. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Salesforce ID
Workflows
lead assignment rule
Summary and table

43. Custom fiscal year works on a define once and...
the Professional Edition
use everywhere rule
To use a Case Assignment
Permissions

44. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
All organization data
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To capture unique data of the business
Any user can view all records that the running user role can view

45. What is true about look up relationship?
Value is always required
Solutions - Accounts - Opportunities
Case Escalation Rule
500

46. Why do you create a web tab?
Lead - Contact - Solution
To display extended web content on SF window
Google
lead assignment rule

47. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
folder access level
rollup summary field
Metric and gauge

48. You can customize Profile to restrict users' ability to...
in activity history
delete the field
They are upgradeable
log in to SFDC Profile

49. Give an example of a one-to many relationship between standard objects.
lead conversion
5 MB
Accounts to Opportunities - or Contacts to Cases
the record is saved/updated

50. A role controls __________ that users have to an organization's data.
the level of visibility
extend sharing for those records
Objects on managed packages
Google adwords