Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
Set thresholds for report analysis
1 day
5 MB
before it is saved in Salesforce

2. How many Editions are there in SFDC?
5
Salesforce ID
To let the user select values in the view picklist
50000

3. Managed package is always...
Difference between workflow rule and workflow approval process
using the data loader
able to upgrade to other version
Standard users

4. What is the salesforce Console?
build a custom forecast for the same
not dependent fields
Ideas
A tab that combines a list view and related records into one screen with different frames.

5. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
links two objects together
using the data loader
The Marketing User check box on the user profile page
must be between 5 and 50

6. An account team can be added by all except...
anyone in the team
500
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Tabular reports

7. Two options for restricting access via IP Ranges
Rules and the use of Email Templates
Summary or matrix (with at least one level of grouping)
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
multiple record types

8. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
number from percentage
multiple record types
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

9. Business process is available in following objects: _______________
not dependent fields
4000
Standard User
Lead - Contact - Solution

10. Calendar and Task Activities are both...
tasks scheduled calendar events
3
components of a profile
using the custom summary field

11. Page layouts are assigned to users based on...
links two objects together
Case tasks
Role settings
territory management

12. Custom fiscal year works on a define once and...
As short as a day and as long as a forever
use everywhere rule
A tab that combines a list view and related records into one screen with different frames.
using the data loader

13. Name three sources from which cases can be created.
Basically - the Gmail model - all you data is stored on servers
System Administrator
4k
Call Support - Call Sales - Log a case online - Email Support

14. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
denied
Case queue
links two objects together

15. ______________ will not give access to opportunity records that was previously a restricted account.
except Campaign
Adding a user to the sales team group
Opportunity campaign related list - Contact campaign related list
other formula fields

16. You can map a custom lead field...
to a case
The designated weblead owner gets an email
To capture unique data of the business
Use cases for Web-to-Case

17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
search for public tags
To use Case Queues to manage Cases
The email address of the user whose identify is being confirmed.

18. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
to a case
upgrade a managed application

19. When a case is deleted - following are deleted except
A running user
To use Case Queues to manage Cases
Workflow rules
Case tasks

20. The system ___________ std lead fields to standard account - contact - and oppy fields.
Call Support - Call Sales - Log a case online - Email Support
automatically maps
Custom objects - Field level security
Automated rules

21. A public group is a grouping of all except...
300
Queue
multiple fields in SFDC
None of the users

22. Charts - Tables - Metrics - Gauge
std price book or a price book
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
forecast role hierarchy
dashboard components

23. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
version control capabilities
Salesforce CRM workflow
delete the field

24. Super User - Can customize and administer the application
Configure the settings and rules for Case processing - including Business Hours - and Escalation
System Administrator
Summary or matrix (with at least one level of grouping)
Salesforce and Marketing Automation - Customer Support Management

25. Standard User Permissions + can edit - approve - activate and delete contracts
Hire Date
Objects on managed packages
Contract Manager
Permissions

26. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Solutions - Accounts - Opportunities
different types of sharing rules
a campaign member
based on their profile

27. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
an error report after the loading
Mini Page Layout
Contacts
using the custom summary field

28. What is true about managed packages?
components of a profile
Campaign Member or Contact Role
Custom forecasting
They are upgradeable

29. May be used to group related cases - or to split one case into many different parts.
Sales Team Role
Download AppExchange Packages
Use cases for Case Hierarchies
be shared

30. Standard picklist fields can be controlling fields but...
in activity history
before it is saved in Salesforce
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
not dependent fields

31. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The running user does not have access to the dashboard folder
Standard Field
Case Auto-Response Rule
Case queue

32. Dated exchange rates can be set in the time range of...
based on their profile
500
As short as a day and as long as a forever
to a case

33. A person account is different from a business account because...
Ideas
30 days
not dependent fields
There is only one record type in person account - There is no contact related list in person account

34. Which is not a standard business object?
before it is saved in Salesforce
version control capabilities
Custom picklist
Ideas

35. If a standard object is renamed - the reports are renamed based on...
able to delete accounts
the new label value
system administrator
Show details and add events

36. The ____________ is a custom field that aggregates child record information in to the parent record.
Contacts
rollup summary field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
previously approved process

37. Sharing rule: ________ that grant access to groups of users.
300
Automated rules
the recycle bin
One solution field

38. All existing custom objects that were previously deployed will still be deployed when you....
anyone in the team
40
upgrade a managed application
3 or more hours per day

39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Workflow rules
Components of the Console Tab
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

40. Sharing rules can be formed on the following except...
Objects on managed packages
using the custom summary field
Manage public documents
same access to the document

41. When is a custom object created?
references another summary formula
5 MB
To capture unique data of the business
3 or more hours per day

42. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Campaign Member or Contact Role
except Campaign
40
None of the users

43. Which report formats must be used to create dashboard components?
Standard Field
Salesforce and Marketing Automation - Customer Support Management
multiple fields in SFDC
Summary or matrix (with at least one level of grouping)

44. Which of the following does not need business process?
links two objects together
View the account - Edit the account
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Contacts

45. A lookup field relationship...
links two objects together
build a custom forecast for the same
Rcord type
web-to-lead

46. You can use _______________ for summary and matrix reporting only.
territory management
List view
5
conditional highlighting

47. Record types are not available in...
the Professional Edition
Use cases for Case Hierarchies
not enforced
Accounts to Opportunities - or Contacts to Cases

48. Who can import data for all users?
Force.com
System Administrator profile and Marketing User Profile (import Leads)
Lead - Contact - Solution
Tabular reports

49. Conditional formatting is available for...
able to upgrade to other version
Salesforce CRM workflow
Rules and the use of Email Templates
Summary and table

50. What does a company profile contain?
The running user does not have access to the dashboard folder
A running user
Fiscal year - Licenses - Language - locale - time zones
Force.com