Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If the lead has a record type - the default record type of the new owner is assigned to records created during...
the recycle bin
YEAR(date_c) =YEAR(today())
lead conversion
Default Locale - Default Language - Default Time Zone

2. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
based on their profile
User setting
Hire date
To use the campaign import wizards

3. You can delete the _____________ that is on an oppy.
To use the campaign import wizards
std price book or a price book
except Campaign
components of a profile

4. In order to implement more than one business process - ____________must also be implemented.
User can log out all unsaved data is lost
Workflows
conditional highlighting
multiple record types

5. Calendar and Task Activities are both...
Marketing User
number from percentage
folder access level
tasks scheduled calendar events

6. Standard picklist fields can be controlling fields but...
not dependent fields
Custom objects - Field level security
Automated rules
The user is not able to edit it because it is read-only

7. Business process is available in following objects: _______________
Google adwords
Lead - Contact - Solution
Custom picklist
controlling field for a dependent field

8. Recycle bin houses deleted data for...
30 days
many to much
Opportunity campaign related list - Contact campaign related list
can be different users

9. Which graphs rely on grand total for dashboards?
Use cases for Case Hierarchies
in activity history
Metric and gauge
5

10. Super User - Can customize and administer the application
System Administrator
Objects on managed packages
To let the user select values in the view picklist
be shared

11. Record types are used to implement custom business processes by associating them to specific
extend sharing for those records
routed to a default lead creator via email
One solution field
Page layouts

12. When is it appropriate to use the Import Wizard vs. the Data Loader?
To use the campaign import wizards
multiple record types
Use cases for Email-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

13. It is possible for a user to...
own a record and not see it
calculations on summary fields
User setting
forecast role hierarchy

14. How would an administrator modify lookup records in a console layout?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Mini Page Layout
using the data loader
automatically maps

15. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
same access to the document
references another summary formula
Show details and add events
Workflow rules

16. When is a custom object created?
Ideas
To capture unique data of the business
Manage public documents
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

17. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
controlling field for a dependent field
must be between 5 and 50
Workflows
3 or more hours per day

18. Why do you create a web tab?
Contract Manager
Workflow rules
To display extended web content on SF window
upgrade a managed application

19. Records in _____________ do not count against your organization's storage limits.
based on their profile
the recycle bin
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
tasks scheduled calendar events

20. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Accounts - Contacts - Leads - Solutions - and Custom objects
Custom forecasting
Objects on managed packages

21. You can map a custom lead field...
System Administrator profile and Marketing User Profile (import Leads)
to a case
The email address of the user whose identify is being confirmed.
Configure the settings and rules for Case processing - including Business Hours - and Escalation

22. What can a user do an account record that has been manually shard read/write with him/her?
build a custom forecast for the same
rollup summary field
View the account - Edit the account
Profile

23. What is the role of Primary Object when creating custom report types?
Solution Manager
Case tasks
To let the user select values in the view picklist
30 days

24. A delegated approver can revoke a...
previously approved process
Case
extend sharing for those records
Account - Contacts - Opportunities

25. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
parent.child relationships
The Marketing User profile
User can log out all unsaved data is lost
50000

26. Campaigns and opportunities have a _____________ relationship.
many to much
Mini Page Layout
must be between 5 and 50
custom multi select picklist

27. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Gets assigned to lead owner's territory
300
delete the field
multiple record types

28. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
4000
Case Auto-Response Rule
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Salesforce ID

29. List Dashboard component types
Forecasts
The Marketing User profile
no limits
Metric - table - gauge - chart - S-Control - VF page

30. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Hire Date
Business Hours
5

31. In conditional highlighting - how may maximum conditions are allowed per report?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
3
Ideas
All organization data

32. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Use cases for Web-to-Case
4000
web-to-lead
the new label value

33. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
A tab that combines a list view and related records into one screen with different frames.
Gets assigned to lead owner's territory
Queue

34. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
your organization's workflow
lead assignment rule
Objects on managed packages
dashboard components

35. What objects may be imported or updated using the Import Wizard?
Queue
Call Support - Call Sales - Log a case online - Email Support
Accounts - Contacts - Leads - Solutions - and Custom objects
Summary or matrix (with at least one level of grouping)

36. ____________ is not available for printable lists
As short as a day and as long as a forever
lead assignment rule
controlling field for a dependent field
Export to excel

37. What is the use of campaign influence feature on oportunities?
using the data loader
Give a list of campaigns that influenced the user
not enforced
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

38. ____________ is available for custom fiscal years.
Workflow rules
Custom forecasting
Case
Standard users

39. Error on failed web to lead validation is...
routed to a default lead creator via email
There is only one record type in person account - There is no contact related list in person account
System Administrator profile and Marketing User Profile (import Leads)
40

40. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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41. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom picklist
cause data loss
List view

42. Author and the owner do not have the...
Salesforce and Marketing Automation - Customer Support Management
same access to the document
One solution field
in activity history

43. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
3
own a record and not see it
Components of the Console Tab
The Marketing User check box on the user profile page

44. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Workflow rules
a campaign member
500
List view

45. Users can _____________ from the sidebar and advanced search
30 days
search for public tags
your organization's workflow
System Administrator

46. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Show details and add events
Difference between workflow rule and workflow approval process
50000

47. Field level security cannot be used to...
make a field required
automatically maps
components of a profile
Salesforce and Marketing Automation - Customer Support Management

48. The size limit for documents uploaded is...
5 MB
Opportunity campaign related list - Contact campaign related list
All users of SFDC who have access to campaigns objects
Queue

49. Can view - edit and delete their own records
4000
50000
Standard User
Force.com

50. The system ___________ std lead fields to standard account - contact - and oppy fields.
denied
territory management
automatically maps
Metric - table - gauge - chart - S-Control - VF page