Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Field level security
All users
Default Locale - Default Language - Default Time Zone
The user is not able to edit it because it is read-only

2. Salesforce for Microsoft Outlook is which type of client?
Custom summary and matrix reports
API
references another summary formula
csv files

3. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
not dependent fields
Call Support - Call Sales - Log a case online - Email Support
Elements within a Page Layout
Difference between workflow rule and workflow approval process

4. What is Salesforce?
Download AppExchange Packages
based on their profile
Salesforce and Marketing Automation - Customer Support Management
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

5. The maximum number of values allowed in a controlling field.
Marketing -Call Center
number from percentage
300
Adding a user to the sales team group

6. You can use conditional highlighting for which types of reports?
Solution Manager
Rules and the use of Email Templates
cause data loss
summary and matrix reports

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
in activity history
components of a profile
5

9. Users can _____________ from the sidebar and advanced search
Manage public documents
Force.com
search for public tags
Contacts

10. The # of business hours that can be set for the organization to operate
Use cases for Web-to-Case
Hire date
Unlimited
Line

11. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
250
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Metric and gauge
Custom picklist

12. What is the number of values allowed in dependent pick list?
All users
extend sharing for those records
300
except Campaign

13. The administrator wants to track data over a period of time. Which graph would he use?
Give a list of campaigns that influenced the user
Line
active assignment rules
lead assignment rule

14. If the data validation at web to lead form fails - who will get the error report?
to a case
Automated rules
The designated weblead owner gets an email
Profile

15. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
references another summary formula
Custom Field
be shared
many to many

16. Record types are used to implement custom business processes by associating them to specific
All organization data
Profile
except Campaign
Page layouts

17. An online form to capture lead information - Email template response content published on your web site.
40
web-to-lead
can be different users
Automated rules

18. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
objects in a managed package
None of the users
IP address is unknown
The designated weblead owner gets an email

19. History tracking can be performed on the following standard objects except...
Business Hours
Forecasts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
an error report after the loading

20. You can customize Profile to restrict users' ability to...
Case queue
1 day
log in to SFDC Profile
Standard User

21. How many lead assignment rules can be active at one time?
Use cases for Web-to-Case
Standard User
To display extended web content on SF window
1

22. Your recycle bin record limit is _____times the MBs in your general storage
log in to SFDC Profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist
250

23. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Manage public documents
Profile
Hire date

24. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
denied
Hire date
4000
Accounts - Contacts - Leads - Solutions - and Custom objects

25. In conditional highlighting - how may maximum conditions are allowed per report?
Marketing User
Mini Page Layout
many to much
3

26. You can map a single column from the csv file to...
controlling field for a dependent field
not enforced
multiple fields in SFDC
references another summary formula

27. You can create _____________ directly from the csv import file.
Google adwords
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
parent.child relationships

28. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Unlimited
Page layouts
Case Auto-Response Rule
3 or more hours per day

29. Custom fiscal year works on a define once and...
Campaign Member or Contact Role
use everywhere rule
5
a campaign member

30. It is possible for a user to...
multiple record types
web-to-lead
own a record and not see it
Business Hours

31. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
used on an oppy
except Campaign
Mini Page Layout
Difference between workflow rule and workflow approval process

32. Inline editing updates the field when...
YEAR(date_c) =YEAR(today())
50000
anyone in the team
the record is saved/updated

33. Give an example of a one-to many relationship between standard objects.
own a record and not see it
Accounts to Opportunities - or Contacts to Cases
View the account - Edit the account
Give a list of campaigns that influenced the user

34. The ____________ is a custom field that aggregates child record information in to the parent record.
All organization data
rollup summary field
extend sharing for those records
the level of visibility

35. Can view - edit and delete their own records
Hire date
Use cases for Web-to-Case
Standard User
Download AppExchange Packages

36. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
csv files
Standard users

37. How would an administrator modify lookup records in a console layout?
Tabular reports
Mini Page Layout
Marketing User
Workflow rules

38. Author and the owner do not have the...
same access to the document
Create on solution
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
based on their profile

39. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
The email address of the user whose identify is being confirmed.
a campaign member
cause data loss
Edit on solution

40. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Show details and add events
A running user
To display extended web content on SF window

41. ____________ is available for custom fiscal years.
conditional highlighting
Rcord type
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom forecasting

42. Give an example of where a junction object is used between standard objects.
To use Case Queues to manage Cases
4k
Elements within a Page Layout
Campaign Member or Contact Role

43. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
There is only one record type in person account - There is no contact related list in person account
Objects on managed packages
able to delete accounts
Create on solution

44. Which of these are inherited from objects on homepage in a console layout?
4000
territory management
Custom objects - Field level security
Default Locale - Default Language - Default Time Zone

45. What is true about look up relationship?
tasks scheduled calendar events
Value is always required
parent.child relationships
web-to-lead

46. Error on failed web to lead validation is...
Use cases for Case Hierarchies
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
routed to a default lead creator via email
The Marketing User profile

47. During a lead import - you can choose to enable ___________ as part of the import.
folder access level
Use cases for Case Hierarchies
active assignment rules
one language at a time

48. How many Editions are there in SFDC?
300
1
5
Set thresholds for report analysis

49. Recycle bin houses deleted data for...
The email address of the user whose identify is being confirmed.
Case tasks
30 days
Custom objects - Field level security

50. What is the salesforce Console?
Show details and add events
The email address of the user whose identify is being confirmed.
A tab that combines a list view and related records into one screen with different frames.
Field level security