Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Show up to 2000 records in the record count display - Print up to 1000 records in print view






2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






3. Two options for restricting access via IP Ranges






4. An online form to capture lead information - Email template response content published on your web site.






5. Conditional formatting is available for...






6. It is possible for a user to...






7. You can map a custom lead field...






8. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






9. Record types are not available in...






10. You can map a single column from the csv file to...






11. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






13. The account owner - opportunit owners - and case owners...






14. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






15. If the data validation at web to lead form fails - who will get the error report?






16. Which is not a standard business object?






17. The system ___________ std lead fields to standard account - contact - and oppy fields.






18. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






19. Personal tags cannot...






20. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






21. Custom summary formulas are...






22. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






23. In list view enhancements - users cannot export list results to...






24. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






25. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






26. When a case is deleted - following are deleted except






27. You can customize Profile to restrict users' ability to...






28. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






29. List the places where Currency is specified






30. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






31. What is true about look up relationships?






32. You can use conditional highlighting for which types of reports?






33. Inline editing updates the field when...






34. Which salesforce.com feature allows the org to capture ROI on online advertising?






35. The ____________ is a custom field that aggregates child record information in to the parent record.






36. The maximum number of values allowed in a controlling field.






37. Which one of these may be a controlling field and a dependent field?






38. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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39. Available out of box - cannot be deleted (You can change the label name).






40. A lead has been converted. Where can we find the campaigns associated with it?






41. Changing the data type of an existing custom field can cause data loss while changing to...






42. Salesforce for Microsoft Outlook is which type of client?






43. Name three benefits of the cloud computing model.






44. A custom lead field can be mapped to...






45. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






46. An account team can be added by all except...






47. While scheduling an email reports user specifies all except...






48. A delegated approver can revoke a...






49. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






50. Page layouts are assigned to users based on...