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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Where would you make changes in order to make default tabs visible?
System Administrator
able to upgrade to other version
User setting
To capture unique data of the business

2. As a ________________ you can create page layout in the console and assign it to profiles.
Use cases for Case Hierarchies
The running user does not have access to the dashboard folder
Profile
system administrator

3. Specifying a "running user" in dashboard means...
except Campaign
search for public tags
Any user can view all records that the running user role can view
using the custom summary field

4. As an admin - you can schedule regular data imports...
They are upgradeable
using the data loader
Any user can view all records that the running user role can view
components of a profile

5. Users with access to opportunities as sales team members cannot...
using the custom summary field
can be different users
extend sharing for those records
Difference between workflow rule and workflow approval process

6. The size limit for documents uploaded is...
Salesforce and Marketing Automation - Customer Support Management
5 MB
All organization data
Fiscal year - Licenses - Language - locale - time zones

7. When you configure search settings for your organization - the new value...
5
must be between 5 and 50
To display extended web content on SF window
List view

8. A record of contact with customer support. A customer is reporting a problem or asking a question.
Adding a user to the sales team group
Case
1 day
Elements within a Page Layout

9. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
A tab that combines a list view and related records into one screen with different frames.
Insert - update - upsert - delete
be shared

10. How many Editions are there in SFDC?
5
IP address is unknown
Basically - the Gmail model - all you data is stored on servers
Configure the settings and rules for Case processing - including Business Hours - and Escalation

11. You need which permission to specify a running user other than yourself?
All users of SFDC who have access to campaigns objects
Force.com
View all data
controlling field for a dependent field

12. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
to a case
They are upgradeable
3 or more hours per day
conditional highlighting

13. You can then associate each business process with one or more record types and make it available to users...
Salesforce CRM workflow
based on their profile
Territory Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

14. What is true about managed packages?
Salesforce ID
Adding a user to the sales team group
They are upgradeable
not enforced

15. What is Salesforce?
multiple record types
500
Salesforce and Marketing Automation - Customer Support Management
Case

16. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
link to report
tasks scheduled calendar events
Summary and table

17. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Mini Page Layout
in activity history
Custom Field

18. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Value is always required
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Field level security

19. Users can _____________ from the sidebar and advanced search
in activity history
The running user does not have access to the dashboard folder
Create a report
search for public tags

20. Salesforce for Microsoft Outlook is which type of client?
using the custom summary field
5 MB
many to much
API

21. Two options for restricting access via IP Ranges
4k
IP address is unknown
multiple record types
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

22. Managed package is always...
own a record and not see it
able to upgrade to other version
based on their profile
controlling field for a dependent field

23. Name three settings on the Company Information page that administrators can edit.
csv files
Line
Default Locale - Default Language - Default Time Zone
A tab that combines a list view and related records into one screen with different frames.

24. Create ads that display on search engines is possible in SFDC using...
lead assignment rule
upgrade a managed application
Google
5

25. Who can import data for all users?
Case tasks
The user loses all unsaved data after terminating the session
Custom objects - Field level security
System Administrator profile and Marketing User Profile (import Leads)

26. The create new folder link will only be visible to users with which permission?
Manage public documents
The designated weblead owner gets an email
Custom Field
Google adwords

27. What data can you export out of SFDC?
Export to excel
All organization data
can be different users
Accounts - Contacts - Leads - Solutions - and Custom objects

28. A role controls __________ that users have to an organization's data.
Fiscal year - Licenses - Language - locale - time zones
5 MB
same access to the document
the level of visibility

29. Dated exchange rates can be set in the time range of...
based on their profile
As short as a day and as long as a forever
Automated rules
own a record and not see it

30. Software-as-a-service (SaaS) model
YEAR(date_c) =YEAR(today())
Basically - the Gmail model - all you data is stored on servers
Unlimited
salesforce.com portal

31. Calendar and Task Activities are both...
The Marketing User profile
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
tasks scheduled calendar events
User can log out all unsaved data is lost

32. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
300
Business Hours
Configure the settings and rules for Case processing - including Business Hours - and Escalation

33. Applications are built on which platform?
1
Force.com
Profile controls
components of a profile

34. We cannot create sharing rules on...
View the account - Edit the account
4000
Profile controls
objects in a managed package

35. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Difference between workflow rule and workflow approval process
All organization data
a campaign member

36. A custom lead field can be mapped to...
4k
Skill requirements - Product categories - Customer types - Service levels
5
One solution field

37. A public group is a grouping of all except...
objects in a managed package
an error report after the loading
upgrade a managed application
Queue

38. The ____________ is a custom field that aggregates child record information in to the parent record.
multiple fields in SFDC
links two objects together
rollup summary field
Salesforce ID

39. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
dashboard components
Tabular reports
extend sharing for those records
anyone in the team

40. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
The email address of the user whose identify is being confirmed.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Profile

41. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Permissions
denied
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile

42. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Rcord type
links two objects together
User can log out all unsaved data is lost
Workflow rules

43. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
able to delete accounts
User setting
active assignment rules

44. What can stop a scheduled report-dashboard run?
Profile
Insert - update - upsert - delete
There is only one record type in person account - There is no contact related list in person account
The running user does not have access to the dashboard folder

45. Conditional highlighting is used only in...
summary and matrix
Rcord type
links two objects together
Standard Field

46. Create and manage letterheads and email templates
Metric - table - gauge - chart - S-Control - VF page
Manage Letterheads - Manage Public Templates - Edit HTML Templates
tasks scheduled calendar events
Case Auto-Response Rule

47. Determines the level of access to the dashboard data
1
A running user
using the data loader
Summary and table

48. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
To use Case Queues to manage Cases
When a Lead is converted
To use a Case Assignment
Case Auto-Response Rule

49. Standard User Permissions + can import leads for the organization
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
make a field required
Gets assigned to lead owner's territory
Marketing User

50. Available out of box - cannot be deleted (You can change the label name).
objects in a managed package
Standard Field
4k
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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