Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom summary formula cannot reference ____________ in an object.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
other formula fields
number from percentage
Standard Field

2. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
upgrade a managed application
rollup summary field
before it is saved in Salesforce
Read-Only

3. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
50000
Basically - the Gmail model - all you data is stored on servers
The Marketing User profile

4. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Sales Team Role
The user is not able to edit it because it is read-only
summary and matrix
Salesforce CRM workflow

5. Standard User Permissions + can import leads for the organization
Marketing User
5
not dependent fields
Custom Field

6. Which report formats must be used to create dashboard components?
Hire date
Summary or matrix (with at least one level of grouping)
based on their profile
Role settings

7. As an admin - you can schedule regular data imports...
Standard User
System Administrator profile and Marketing User Profile (import Leads)
Standard Field
using the data loader

8. The account owner - opportunit owners - and case owners...
can be different users
build a custom forecast for the same
System Administrator profile and Marketing User Profile (import Leads)
Custom picklist

9. Super User - Can customize and administer the application
All users
System Administrator
not dependent fields
Custom forecasting

10. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
To let the user select values in the view picklist
Unlimited
automatically maps

11. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
To display extended web content on SF window
Manage Letterheads - Manage Public Templates - Edit HTML Templates
summary and matrix
1 day

12. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Rcord type
to a case
User can log out all unsaved data is lost
300

13. Where do active currencies live?
Case Escalation Rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
many to much
5

14. You need which permission to specify a running user other than yourself?
used on an oppy
View all data
multiple record types
IP address is unknown

15. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
All organization data
the new label value
The user is not able to edit it because it is read-only

16. Sharing rules can be formed on the following except...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Set thresholds for report analysis
Objects on managed packages
5 MB

17. The size limit for documents uploaded is...
Custom forecasting
None of the users
5 MB
anyone in the team

18. You can use conditional highlighting for which types of reports?
Case Auto-Response Rule
link to report
Export to excel
summary and matrix reports

19. A public group is a grouping of all except...
Custom objects - Field level security
territory management
40
Queue

20. Page layouts are assigned to users based on...
Role settings
rollup summary field
Case tasks
Salesforce and Marketing Automation - Customer Support Management

21. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Google
Manage public documents
To capture unique data of the business

22. Can view - edit and delete their own records
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
folder access level
Standard User
Custom Field

23. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
own a record and not see it
build a custom forecast for the same
Custom summary and matrix reports

24. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
std price book or a price book
Profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

25. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Summary and table
Hire Date
number from percentage

26. You can then associate each business process with one or more record types and make it available to users...
Adding a user to the sales team group
Sales Team Role
based on their profile
Contract Manager

27. The system ___________ std lead fields to standard account - contact - and oppy fields.
links two objects together
before it is saved in Salesforce
territory management
automatically maps

28. What is conditional highlighting for reports?
All users of SFDC who have access to campaigns objects
Set thresholds for report analysis
active assignment rules
Master-detail - many-to-many - lookup - hierarchical

29. You can map a single column from the csv file to...
multiple fields in SFDC
30 days
Profile
Edit on solution

30. Page Layout - Field level security - Record Types
Salesforce ID
Force.com
components of a profile
Hire Date

31. Which information not captured on user record in Salesforce?
Hire Date
previously approved process
using the custom summary field
Use cases for Case Hierarchies

32. Record types are not available in...
Profile controls
Standard users
Campaign Member or Contact Role
the Professional Edition

33. How many lead assignment rules can be active at one time?
1 day
a campaign member
1
Contacts

34. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
not dependent fields
make a field required
Case Auto-Response Rule
Permissions

35. In order to implement more than one business process - ____________must also be implemented.
different types of sharing rules
All organization data
Manage Letterheads - Manage Public Templates - Edit HTML Templates
multiple record types

36. Business process is available in following objects: _______________
the level of visibility
Use cases for Web-to-Case
Case Auto-Response Rule
Lead - Contact - Solution

37. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
the recycle bin
The Marketing User profile
To use the campaign import wizards

38. While scheduling an email reports user specifies all except...
1
Salesforce ID
The Marketing User check box on the user profile page
link to report

39. Give an example of where a junction object is used between standard objects.
reportable
Queue
Campaign Member or Contact Role
routed to a default lead creator via email

40. List the type of case queues commonly used by call centers.
Show details and add events
Metric - table - gauge - chart - S-Control - VF page
Skill requirements - Product categories - Customer types - Service levels
Standard users

41. What is the number of values allowed in dependent pick list?
All users
Edit and Read opportunity
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
300

42. How would an administrator modify lookup records in a console layout?
custom multi select picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Mini Page Layout
Sales Team Role

43. You cannot delete a product that is...
Metric - table - gauge - chart - S-Control - VF page
used on an oppy
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Custom picklist

44. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
All users
View the account - Edit the account
System Administrator profile and Marketing User Profile (import Leads)

45. A lead has been converted. Where can we find the campaigns associated with it?
number from percentage
Opportunity campaign related list - Contact campaign related list
lead conversion
different types of sharing rules

46. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Hire Date
the recycle bin
Edit on solution
Use cases for Web-to-Case

47. Campaigns and opportunities have a _____________ relationship.
30 days
lead conversion
Standard User
many to much

48. List Dashboard component types
Custom Field
Profile controls
Metric - table - gauge - chart - S-Control - VF page
many to many

49. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Opportunity campaign related list - Contact campaign related list
Insert - update - upsert - delete
Edit and Read opportunity
web-to-lead

50. It is possible for a user to...
Objects on managed packages
own a record and not see it
The user loses all unsaved data after terminating the session
not dependent fields