Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How many Editions are there in SFDC?






2. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






3. Permission to add a category to a solution require which permission






4. What is true about look up relationships?






5. What is the role of Primary Object when creating custom report types?






6. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






7. A workflow alert cannot be tracked...






8. Business process is available in following objects: _______________






9. Custom summary formulas are...






10. Name three sources from which cases can be created.






11. It is possible for a user to...






12. If a standard object is renamed - the reports are renamed based on...






13. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






14. A lookup field relationship...






15. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






17. Conditional formatting is available for...






18. Why do you create a web tab?






19. You can customize Profile to restrict users' ability to...






20. In list view enhancements - users cannot export list results to...






21. A _____________ cannot be the controlling field for a dependent field.






22. Charts - Tables - Metrics - Gauge






23. Create and manage letterheads and email templates






24. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






26. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






27. Custom fiscal year works on a define once and...






28. The account owner - opportunit owners - and case owners...






29. How would an administrator modify lookup records in a console layout?






30. What does a company profile contain?






31. Record types are not available in...






32. Salesforce for Microsoft Outlook is which type of client?






33. Which one of these may be a controlling field and a dependent field?






34. What is the use of campaign influence feature on oportunities?






35. What objects may be imported or updated using the Import Wizard?






36. The system ___________ std lead fields to standard account - contact - and oppy fields.






37. The size limit for documents uploaded is...






38. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






39. Determines the level of access to the dashboard data






40. _____________can import a maximum of 500 account records in a session.






41. Partner Portal: Users login to the web portal rather than through the...






42. Reports that must be used to create dashboard components.






43. Dated exchange rates can be set in the time range of...






44. What is Salesforce?






45. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






46. As an admin - you can schedule regular data imports...






47. Where would you make changes in order to make default tabs visible?






48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






49. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






50. Super User - Can customize and administer the application