Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A lookup field relationship...






2. Inline editing updates the field when...






3. An account team can be added by all except...






4. Create ads that display on search engines is possible in SFDC using...






5. It is possible for a user to...






6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






7. List the type of case queues commonly used by call centers.






8. Personal tags cannot...






9. In conditional highlighting - how may maximum conditions are allowed per report?






10. What can a user do an account record that has been manually shard read/write with him/her?






11. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






12. If using customizable forecasting - there is a seperate...






13. Records in _____________ do not count against your organization's storage limits.






14. How many lead assignment rules can be active at one time?






15. What is true about managed packages?






16. A lead has been converted. Where can we find the campaigns associated with it?






17. There are _________ to new picklist or multi-select picklist values for any field during a single import






18. What information in the user record cannot be captured without a custom field?






19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






20. Software-as-a-service (SaaS) model






21. Custom summary formulas are...






22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






23. What is the role of Primary Object when creating custom report types?






24. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






25. You can map a custom lead field to only one of the following objects at a single instance






26. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






27. If the lead has a record type - the default record type of the new owner is assigned to records created during...






28. Available out of box - cannot be deleted (You can change the label name).






29. Why do you create a web tab?






30. Dated exchange rates can be set in the time range of...






31. Recycle bin houses deleted data for...






32. Where would you make changes in order to make default tabs visible?






33. Who can import data for all users?






34. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






35. Managed package is always...






36. Opportunities and quotes are a part of which cloud?






37. You can use _______________ for summary and matrix reporting only.






38. May be used to group related cases - or to split one case into many different parts.






39. Standard objects examples






40. Users with access to opportunities as sales team members cannot...






41. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






42. When is a custom object created?






43. Name the standard applications in the list.






44. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






46. ______________ will not give access to opportunity records that was previously a restricted account.






47. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






48. Create and manage letterheads and email templates






49. Reports that must be used to create dashboard components.






50. You can use conditional highlighting for which types of reports?