Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Salesforce for Microsoft Outlook is which type of client?
Create a report
Custom forecasting
not enforced
API

2. Custom summary formulas are...
Workflow rules
Page layouts
one language at a time
calculations on summary fields

3. A lead has been converted. Where can we find the campaigns associated with it?
They are upgradeable
4000
To use the campaign import wizards
Opportunity campaign related list - Contact campaign related list

4. What data can you export out of SFDC?
Any user can view all records that the running user role can view
an error report after the loading
All organization data
Value is always required

5. In list view enhancements - users cannot export list results to...
User setting
Hire date
csv files
A tab that combines a list view and related records into one screen with different frames.

6. Which of the following does not need business process?
Insert - update - upsert - delete
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
in activity history
Contacts

7. The account owner - opportunit owners - and case owners...
previously approved process
Sales Team Role
Fiscal year - Licenses - Language - locale - time zones
can be different users

8. _____________can import a maximum of 500 account records in a session.
30 days
User can log out all unsaved data is lost
Standard users
references another summary formula

9. Error on failed web to lead validation is...
Workflow rules
routed to a default lead creator via email
Master-detail - many-to-many - lookup - hierarchical
Accounts to Opportunities - or Contacts to Cases

10. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
5 MB
links two objects together
Custom objects - Field level security

11. What information in the user record cannot be captured without a custom field?
Hire date
Custom forecasting
Custom picklist
Business Hours

12. You can import only ___________ per CSV file.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
one language at a time
Profile
dashboard components

13. Specifying a "running user" in dashboard means...
an error report after the loading
denied
Any user can view all records that the running user role can view
calculations on summary fields

14. What is true about managed packages?
the record is saved/updated
csv files
to a case
They are upgradeable

15. The # of business hours that can be set for the organization to operate
Unlimited
500
Call Support - Call Sales - Log a case online - Email Support
build a custom forecast for the same

16. Recycle bin houses deleted data for...
The user is not able to edit it because it is read-only
30 days
A tab that combines a list view and related records into one screen with different frames.
To use a Case Assignment

17. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
All organization data
There is only one record type in person account - There is no contact related list in person account
Workflow rules
delete the field

18. Can only view records
Read-Only
calculations on summary fields
Campaign Member or Contact Role
Manage Letterheads - Manage Public Templates - Edit HTML Templates

19. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
A tab that combines a list view and related records into one screen with different frames.
components of a profile
YEAR(date_c) =YEAR(today())
All organization data

20. A public group is a grouping of all except...
Google
Queue
Custom forecasting
To capture unique data of the business

21. In conditional highlighting - how may maximum conditions are allowed per report?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
3
rollup summary field
parent.child relationships

22. The maximum # of time trigger actions
40
in activity history
1
3

23. ______________ will not give access to opportunity records that was previously a restricted account.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Download AppExchange Packages
Adding a user to the sales team group
Marketing User

24. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
View all data
Case

25. A record of contact with customer support. A customer is reporting a problem or asking a question.
Hire Date
Custom picklist
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Case

26. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
Business Hours
routed to a default lead creator via email
std price book or a price book

27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Solution Manager
different types of sharing rules
Ideas
Skill requirements - Product categories - Customer types - Service levels

28. An account team can be added by all except...
Google
anyone in the team
Default Locale - Default Language - Default Time Zone
Page layouts

29. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Create on solution
Salesforce and Marketing Automation - Customer Support Management
Basically - the Gmail model - all you data is stored on servers

30. Which information not captured on user record in Salesforce?
web-to-lead
Unlimited
The Marketing User check box on the user profile page
Hire Date

31. Users with access to opportunities as sales team members cannot...
multiple fields in SFDC
Account - Contacts - Opportunities
extend sharing for those records
Case tasks

32. List Dashboard component types
1
Metric - table - gauge - chart - S-Control - VF page
Objects on managed packages
the recycle bin

33. We cannot create sharing rules on...
able to upgrade to other version
4k
Profile
objects in a managed package

34. Record types are not available in...
5
own a record and not see it
the Professional Edition
Summary and table

35. A custom lead field can be mapped to...
One solution field
5 MB
Any user can view all records that the running user role can view
calculations on summary fields

36. Field level security cannot be used to...
own a record and not see it
Contract Manager
make a field required
To use a Case Assignment

37. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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38. What is the use of campaign influence feature on oportunities?
cause data loss
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Give a list of campaigns that influenced the user
Custom forecasting

39. Picklist dependency rules are __________ during import.
rollup summary field
link to report
forecast role hierarchy
not enforced

40. The documents tab does not contain...
version control capabilities
same access to the document
Insert - update - upsert - delete
Use cases for Email-to-Case

41. Can view - edit and delete their own records
Workflow rules
Standard User
Use cases for Email-to-Case
Custom objects - Field level security

42. Campaigns and opportunities have a _____________ relationship.
many to much
YEAR(date_c) =YEAR(today())
Ideas
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

43. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
upgrade a managed application
not dependent fields
Case Auto-Response Rule
4k

44. The ____________ is a custom field that aggregates child record information in to the parent record.
They are upgradeable
the recycle bin
system administrator
rollup summary field

45. Create ads that display on search engines is possible in SFDC using...
To display extended web content on SF window
Google
Fiscal year - Licenses - Language - locale - time zones
except Campaign

46. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
custom multi select picklist
Custom objects - Field level security
Sales Cloud

47. You can use conditional highlighting for which types of reports?
calculations on summary fields
Call Support - Call Sales - Log a case online - Email Support
API
summary and matrix reports

48. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
used on an oppy
User can log out all unsaved data is lost
Create a report
your organization's workflow

49. You can map a custom lead field to only one of the following objects at a single instance
Summary and table
Account - Contacts - Opportunities
search for public tags
Forecasts

50. Permission to add a category to a solution require which permission
Master-detail - many-to-many - lookup - hierarchical
Create on solution
the recycle bin
summary and matrix