Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which report formats must be used to create dashboard components?






2. Name three benefits of the cloud computing model.






3. Show up to 2000 records in the record count display - Print up to 1000 records in print view






4. _____________can import a maximum of 500 account records in a session.






5. Salesforce for Microsoft Outlook is which type of client?






6. Business process is available in following objects: _______________






7. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






8. How does the Import Wizard perform matching when updating records?






9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






10. What is true about look up relationships?






11. Used to escalate a case if it has not been resolved within a specified period of time.






12. The ____________ is a custom field that aggregates child record information in to the parent record.






13. Allows you to define different sets of picklist values for both standard and custom picklist.






14. Dated exchange rates can be set in the time range of...






15. Conditional highlighting is used only in...






16. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






17. During a lead import - you can choose to enable ___________ as part of the import.






18. Custom summary formulas are...






19. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






20. Standard objects examples






21. What is the number of values allowed in dependent pick list?






22. Record types are not available in...






23. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






24. Name three settings on the Company Information page that administrators can edit.






25. A lead has been converted. Where can we find the campaigns associated with it?






26. Standard User Permissions + can manage published solutions + can manage solution categories






27. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






28. Create ads that display on search engines is possible in SFDC using...






29. Field level security cannot be used to...






30. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






32. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






33. What is the salesforce Console?






34. You can use conditional highlighting for which types of reports?






35. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






36. The account owner - opportunit owners - and case owners...






37. The size limit for documents uploaded is...






38. Users with access to opportunities as sales team members cannot...






39. To edit opportunity permission - where would you make the change?






40. A lookup field relationship...






41. Name three sources from which cases can be created.






42. Conditional formatting is available for...






43. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






44. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






45. Custom objects are...






46. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






47. A workflow alert cannot be tracked...






48. What data can you request for in the weekly data export?






49. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


50. As a ________________ you can create page layout in the console and assign it to profiles.