Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Metric - table - gauge - chart - S-Control - VF page
Accounts - Contacts - Leads - Solutions - and Custom objects
lead conversion
different types of sharing rules

2. Users with access to opportunities as sales team members cannot...
extend sharing for those records
csv files
custom multi select picklist
multiple fields in SFDC

3. What is the use of campaign influence feature on oportunities?
Account - Contacts - Opportunities
Give a list of campaigns that influenced the user
Contacts
Create on solution

4. Types of relationships that can exist between objects
Any user can view all records that the running user role can view
30 days
Master-detail - many-to-many - lookup - hierarchical
own a record and not see it

5. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Marketing User
50000
1 day
Elements within a Page Layout

6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Profile controls
no limits
other formula fields
Workflows

7. Allows you to define different sets of picklist values for both standard and custom picklist.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Rcord type
When a Lead is converted
Skill requirements - Product categories - Customer types - Service levels

8. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
able to upgrade to other version
Skill requirements - Product categories - Customer types - Service levels
the recycle bin

9. Can view - edit and delete their own records
able to delete accounts
All organization data
Standard User
Automated rules

10. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
before it is saved in Salesforce
Tabular reports
make a field required
Sales Team Role

11. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
a campaign member
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Create on solution
Case Auto-Response Rule

12. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
the recycle bin
anyone in the team
When a Lead is converted

13. Permission to add a category to a solution require which permission
extend sharing for those records
lead conversion
As short as a day and as long as a forever
Create on solution

14. What can stop a scheduled report-dashboard run?
routed to a default lead creator via email
List view
summary and matrix
The running user does not have access to the dashboard folder

15. Where do active currencies live?
300
Case Auto-Response Rule
Any user can view all records that the running user role can view
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

16. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
other formula fields
Use cases for Email-to-Case
the new label value
an error report after the loading

17. All existing custom objects that were previously deployed will still be deployed when you....
Google
upgrade a managed application
To capture unique data of the business
Sales Cloud

18. Author and the owner do not have the...
same access to the document
Standard Field
Value is always required
Download AppExchange Packages

19. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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20. Calendar and Task Activities are both...
tasks scheduled calendar events
All users
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Create on solution

21. The # of business hours that can be set for the organization to operate
the Professional Edition
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
multiple record types
Unlimited

22. Software-as-a-service (SaaS) model
A tab that combines a list view and related records into one screen with different frames.
Basically - the Gmail model - all you data is stored on servers
250
Accounts - Contacts - Leads - Solutions - and Custom objects

23. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To use Case Queues to manage Cases
search for public tags
using the data loader

24. You can use conditional highlighting for which types of reports?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
4k
summary and matrix reports
Lead - Contact - Solution

25. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
summary and matrix
To capture unique data of the business
Workflow rules

26. Who can view campaigns?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
system administrator
All users
controlling field for a dependent field

27. The administrator wants to track data over a period of time. Which graph would he use?
your organization's workflow
Line
Force.com
reportable

28. It is possible for a user to...
active assignment rules
not dependent fields
own a record and not see it
Value is always required

29. The ____________ is a custom field that aggregates child record information in to the parent record.
the new label value
web-to-lead
one language at a time
rollup summary field

30. Conditional formatting is available for...
Custom picklist
Gets assigned to lead owner's territory
Summary and table
Summary or matrix (with at least one level of grouping)

31. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
be shared
Create a report
All organization data
Forecasts

32. The documents tab does not contain...
version control capabilities
The user is not able to edit it because it is read-only
previously approved process
Adding a user to the sales team group

33. Picklist dependency rules are __________ during import.
own a record and not see it
Profile controls
not enforced
version control capabilities

34. Standard User Permissions + can import leads for the organization
Create a report
Marketing User
Field level security
Workflow rules

35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
The running user does not have access to the dashboard folder
using the custom summary field
Basically - the Gmail model - all you data is stored on servers
active assignment rules

36. What is true about look up relationship?
Value is always required
Standard users
To use the campaign import wizards
different types of sharing rules

37. Why do you create a web tab?
To display extended web content on SF window
search for public tags
There is only one record type in person account - There is no contact related list in person account
The Marketing User profile

38. The account owner - opportunit owners - and case owners...
Force.com
can be different users
references another summary formula
4k

39. Two options for restricting access via IP Ranges
The email address of the user whose identify is being confirmed.
Use cases for Email-to-Case
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Metric - table - gauge - chart - S-Control - VF page

40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
anyone in the team
Profile
objects in a managed package
be shared

41. Sharing rule: ________ that grant access to groups of users.
Automated rules
salesforce.com portal
All organization data
the recycle bin

42. Super User - Can customize and administer the application
Summary and table
System Administrator
Profile
Give a list of campaigns that influenced the user

43. Managed package is always...
link to report
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Contacts
able to upgrade to other version

44. The size limit for documents uploaded is...
Components of the Console Tab
5 MB
many to many
rollup summary field

45. Who can import data for all users?
To capture unique data of the business
System Administrator profile and Marketing User Profile (import Leads)
To use a Case Assignment
Components of the Console Tab

46. How many lead assignment rules can be active at one time?
There is only one record type in person account - There is no contact related list in person account
1
using the data loader
able to delete accounts

47. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
multiple record types
before it is saved in Salesforce
not enforced
automatically maps

48. The maximum number of values allowed in a controlling field.
Manage public documents
300
Summary and table
Objects on managed packages

49. In order to implement more than one business process - ____________must also be implemented.
multiple record types
own a record and not see it
View all data
Account - Contacts - Opportunities

50. As an admin - you can schedule regular data imports...
Create on solution
using the data loader
All users
summary and matrix