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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
link to report
To use a Case Assignment
denied
previously approved process

2. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
search for public tags
in activity history
Google
YEAR(date_c) =YEAR(today())

3. While scheduling an email reports user specifies all except...
All users
The Marketing User check box on the user profile page
link to report
Insert - update - upsert - delete

4. When a case is deleted - following are deleted except
using the data loader
own a record and not see it
Google
Case tasks

5. ____________ is available for custom fiscal years.
Custom summary and matrix reports
the level of visibility
Custom forecasting
a campaign member

6. As an admin - you can schedule regular data imports...
Forecasts
System Administrator
Custom picklist
using the data loader

7. Standard picklist fields can be controlling fields but...
Opportunity campaign related list - Contact campaign related list
Forecasts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
not dependent fields

8. Name three sources from which cases can be created.
Gets assigned to lead owner's territory
Automated rules
Call Support - Call Sales - Log a case online - Email Support
Use cases for Email-to-Case

9. Who can import data for all users?
500
Business Hours
System Administrator profile and Marketing User Profile (import Leads)
Metric - table - gauge - chart - S-Control - VF page

10. How many roles can you create for your org?
Create on solution
Field level security
500
300

11. What information in the user record cannot be captured without a custom field?
Forecasts
There is only one record type in person account - There is no contact related list in person account
Hire date
forecast role hierarchy

12. Record types are not available in...
Value is always required
All users of SFDC who have access to campaigns objects
the Professional Edition
Export to excel

13. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
All organization data
multiple record types
extend sharing for those records

14. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
View the account - Edit the account
5 MB
View all data

15. Name three benefits of the cloud computing model.
The user loses all unsaved data after terminating the session
same access to the document
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
300

16. Available out of box - cannot be deleted (You can change the label name).
Solutions - Accounts - Opportunities
5 MB
Role settings
Standard Field

17. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
able to upgrade to other version
The user loses all unsaved data after terminating the session
To use the campaign import wizards
Sales Cloud

18. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Use cases for Email-to-Case
automatically maps
300

19. What is the number of values allowed in dependent pick list?
None of the users
Gets assigned to lead owner's territory
conditional highlighting
300

20. You need which permission to specify a running user other than yourself?
forecast role hierarchy
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Workflows
View all data

21. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
the new label value
The Marketing User check box on the user profile page
Opportunity campaign related list - Contact campaign related list
an error report after the loading

22. In list view enhancements - users cannot export list results to...
not enforced
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
csv files
1

23. Managed package is always...
Download AppExchange Packages
able to upgrade to other version
System Administrator profile and Marketing User Profile (import Leads)
forecast role hierarchy

24. If the data validation at web to lead form fails - who will get the error report?
Profile
components of a profile
The designated weblead owner gets an email
The user is not able to edit it because it is read-only

25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Adding a user to the sales team group
tasks scheduled calendar events
Solution Manager
The email address of the user whose identify is being confirmed.

26. Which information not captured on user record in Salesforce?
to a case
Hire Date
1
As short as a day and as long as a forever

27. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
using the data loader
number from percentage
cause data loss

28. Picklist dependency rules are __________ during import.
Edit on solution
not enforced
Profile
to a case

29. List the functions of the Data Loader
1 day
Call Support - Call Sales - Log a case online - Email Support
Insert - update - upsert - delete
Forecasts

30. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
many to many
Use cases for Web-to-Case
The Marketing User profile

31. Inline editing updates the field when...
the record is saved/updated
many to many
Read-Only
Workflow rules

32. What is Salesforce?
IP address is unknown
System Administrator
Salesforce and Marketing Automation - Customer Support Management
Workflow rules

33. What is true about look up relationships?
the level of visibility
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
controlling field for a dependent field
Salesforce ID

34. Show up to 2000 records in the record count display - Print up to 1000 records in print view
1 day
Custom forecasting
List view
Export to excel

35. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Any user can view all records that the running user role can view
All users of SFDC who have access to campaigns objects
use everywhere rule
Case Auto-Response Rule

36. Conditional highlighting is used only in...
To use a Case Assignment
log in to SFDC Profile
Territory Management
summary and matrix

37. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the record is saved/updated
Ideas

38. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Export to excel
Case Auto-Response Rule
Set thresholds for report analysis

39. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Show details and add events
Custom forecasting
Case tasks

40. History tracking can be performed on the following standard objects except...
Forecasts
Profile controls
one language at a time
Gets assigned to lead owner's territory

41. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Insert - update - upsert - delete
Basically - the Gmail model - all you data is stored on servers
To display extended web content on SF window

42. In order to implement more than one business process - ____________must also be implemented.
Solutions - Accounts - Opportunities
multiple record types
Fiscal year - Licenses - Language - locale - time zones
Metric - table - gauge - chart - S-Control - VF page

43. A custom summary formula cannot reference ____________ in an object.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
custom multi select picklist
other formula fields
Give a list of campaigns that influenced the user

44. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Master-detail - many-to-many - lookup - hierarchical
Unlimited
IP address is unknown
number from percentage

45. Custom summary formulas are...
calculations on summary fields
1
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To use Case Queues to manage Cases

46. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Google adwords
version control capabilities
Workflow rules

47. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Create on solution
Custom picklist
All users of SFDC who have access to campaigns objects

48. It is possible for a user to...
Force.com
own a record and not see it
the recycle bin
Insert - update - upsert - delete

49. How does the Import Wizard perform matching when updating records?
controlling field for a dependent field
Google
Salesforce ID
territory management

50. Field level security cannot be used to...
make a field required
Insert - update - upsert - delete
Objects on managed packages
All users