Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
Salesforce CRM workflow
extend sharing for those records
Set thresholds for report analysis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. Software-as-a-service (SaaS) model
User setting
Ideas
Basically - the Gmail model - all you data is stored on servers
Manage public documents

3. In order to implement more than one business process - ____________must also be implemented.
multiple record types
version control capabilities
automatically maps
System Administrator profile and Marketing User Profile (import Leads)

4. It is possible for a user to...
tasks scheduled calendar events
Value is always required
own a record and not see it
many to much

5. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
extend sharing for those records
Salesforce ID
None of the users
parent.child relationships

6. Record types are used to implement custom business processes by associating them to specific
List view
Page layouts
Case Escalation Rule
Adding a user to the sales team group

7. Business process is available in following objects: _______________
Lead - Contact - Solution
Custom objects - Field level security
Hire date
Contract Manager

8. An online form to capture lead information - Email template response content published on your web site.
Metric - table - gauge - chart - S-Control - VF page
web-to-lead
Create a report
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

9. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
The Marketing User check box on the user profile page
Role settings
Permissions
They are upgradeable

10. Create ads that display on search engines is possible in SFDC using...
4000
Profile
calculations on summary fields
Google

11. The system ___________ std lead fields to standard account - contact - and oppy fields.
The designated weblead owner gets an email
None of the users
Show details and add events
automatically maps

12. A custom lead field can be mapped to...
extend sharing for those records
Business Hours
The Marketing User profile
One solution field

13. You can map a custom lead field...
to a case
Master-detail - many-to-many - lookup - hierarchical
To use Case Queues to manage Cases
not dependent fields

14. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Sales Team Role
lead conversion
Marketing User

15. How many Editions are there in SFDC?
other formula fields
5
A tab that combines a list view and related records into one screen with different frames.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

16. History tracking can be performed on the following standard objects except...
extend sharing for those records
Difference between workflow rule and workflow approval process
system administrator
Forecasts

17. Standard picklist fields can be controlling fields but...
Profile controls
Contract Manager
not dependent fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

18. Conditional formatting is available for...
Summary and table
objects in a managed package
salesforce.com portal
build a custom forecast for the same

19. Specifying a "running user" in dashboard means...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Any user can view all records that the running user role can view
the record is saved/updated
3

20. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Adding a user to the sales team group
Role settings
use everywhere rule

21. Recycle bin houses deleted data for...
summary and matrix
30 days
Rcord type
To use a Case Assignment

22. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
own a record and not see it
multiple fields in SFDC
50000

23. The # of business hours that can be set for the organization to operate
Download AppExchange Packages
Case Escalation Rule
Unlimited
controlling field for a dependent field

24. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Accounts - Contacts - Leads - Solutions - and Custom objects
YEAR(date_c) =YEAR(today())
The running user does not have access to the dashboard folder
not enforced

25. The administrator wants to track data over a period of time. Which graph would he use?
Line
Custom forecasting
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Google adwords

26. The data loader can load all objects - including custom objects - It generates...
Case Escalation Rule
5 MB
Use cases for Web-to-Case
an error report after the loading

27. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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28. Custom fiscal year works on a define once and...
Summary and table
the Professional Edition
use everywhere rule
previously approved process

29. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Case tasks
Custom forecasting
using the custom summary field
When a Lead is converted

30. Picklist dependency rules are __________ during import.
Contacts
not enforced
salesforce.com portal
build a custom forecast for the same

31. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
must be between 5 and 50
3
Give a list of campaigns that influenced the user
1 day

32. If using customizable forecasting - there is a seperate...
other formula fields
forecast role hierarchy
To use a Case Assignment
Summary and table

33. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
YEAR(date_c) =YEAR(today())
before it is saved in Salesforce
Create on solution
build a custom forecast for the same

34. When is a custom object created?
To capture unique data of the business
All organization data
custom multi select picklist
lead conversion

35. Opportunities and quotes are a part of which cloud?
upgrade a managed application
Standard users
different types of sharing rules
Sales Cloud

36. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
System Administrator profile and Marketing User Profile (import Leads)
territory management
automatically maps
dashboard components

37. Which is not a standard business object?
Ideas
Accounts - Contacts - Leads - Solutions - and Custom objects
Unlimited
Read-Only

38. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Solutions - Accounts - Opportunities
Sales Team Role
summary and matrix
250

39. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
Summary or matrix (with at least one level of grouping)
using the custom summary field
the record is saved/updated

40. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Use cases for Email-to-Case
using the data loader
Components of the Console Tab
delete the field

41. You can delete the _____________ that is on an oppy.
Custom summary and matrix reports
The Marketing User check box on the user profile page
Insert - update - upsert - delete
std price book or a price book

42. Partner Portal: Users login to the web portal rather than through the...
All users
salesforce.com portal
csv files
Line

43. Personal tags cannot...
Download AppExchange Packages
be shared
Profile
500

44. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
routed to a default lead creator via email
The Marketing User check box on the user profile page
based on their profile
All organization data

45. The maximum number of values allowed in a controlling field.
A tab that combines a list view and related records into one screen with different frames.
300
Territory Management
dashboard components

46. Custom objects are...
Edit and Read opportunity
reportable
Custom Field
To display extended web content on SF window

47. You can create _____________ directly from the csv import file.
the record is saved/updated
parent.child relationships
Hire Date
Field level security

48. Which graphs rely on grand total for dashboards?
Standard users
Metric and gauge
Show details and add events
previously approved process

49. To edit opportunity permission - where would you make the change?
None of the users
Profile
multiple fields in SFDC
Custom picklist

50. You can import only ___________ per CSV file.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
one language at a time
except Campaign
using the data loader