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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An online form to capture lead information - Email template response content published on your web site.
must be between 5 and 50
500
cause data loss
web-to-lead

2. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
User setting
Custom Field
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
not enforced

3. Managed package is always...
User can log out all unsaved data is lost
able to upgrade to other version
salesforce.com portal
one language at a time

4. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Case Hierarchies
Salesforce and Marketing Automation - Customer Support Management

5. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
All organization data
To display extended web content on SF window
1

6. Your recycle bin record limit is _____times the MBs in your general storage
Case queue
All organization data
One solution field
250

7. In list view enhancements - users cannot export list results to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
View the account - Edit the account
an error report after the loading
csv files

8. Which report formats must be used to create dashboard components?
500
Summary or matrix (with at least one level of grouping)
not enforced
folder access level

9. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
folder access level
Standard User
500

10. Author and the owner do not have the...
Set thresholds for report analysis
System Administrator
multiple fields in SFDC
same access to the document

11. Conditional formatting is available for...
When a Lead is converted
Summary and table
Set thresholds for report analysis
the recycle bin

12. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
csv files
All users
YEAR(date_c) =YEAR(today())
forecast role hierarchy

13. List the type of case queues commonly used by call centers.
Contacts
folder access level
Standard User
Skill requirements - Product categories - Customer types - Service levels

14. Dated exchange rates can be set in the time range of...
To capture unique data of the business
To use the campaign import wizards
As short as a day and as long as a forever
Forecasts

15. Give an example of a one-to many relationship between standard objects.
Call Support - Call Sales - Log a case online - Email Support
Accounts to Opportunities - or Contacts to Cases
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

16. List the functions of the Data Loader
salesforce.com portal
All users of SFDC who have access to campaigns objects
Insert - update - upsert - delete
System Administrator profile and Marketing User Profile (import Leads)

17. You can use _______________ for summary and matrix reporting only.
one language at a time
conditional highlighting
There is only one record type in person account - There is no contact related list in person account
A tab that combines a list view and related records into one screen with different frames.

18. What is the salesforce Console?
Tabular reports
A tab that combines a list view and related records into one screen with different frames.
lead assignment rule
Salesforce CRM workflow

19. Page layouts are assigned to users based on...
Role settings
using the data loader
folder access level
There is only one record type in person account - There is no contact related list in person account

20. The documents tab does not contain...
1 day
Profile
version control capabilities
Standard User

21. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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22. Conditional highlighting is used only in...
summary and matrix
None of the users
There is only one record type in person account - There is no contact related list in person account
To use Case Queues to manage Cases

23. As an admin - you can schedule regular data imports...
300
Solutions - Accounts - Opportunities
Line
using the data loader

24. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Custom picklist
Metric - table - gauge - chart - S-Control - VF page
Create on solution

25. You need which permission to specify a running user other than yourself?
anyone in the team
YEAR(date_c) =YEAR(today())
View all data
upgrade a managed application

26. You can then associate each business process with one or more record types and make it available to users...
based on their profile
The email address of the user whose identify is being confirmed.
Rules and the use of Email Templates
an error report after the loading

27. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
YEAR(date_c) =YEAR(today())
your organization's workflow
50000
Export to excel

28. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Rcord type
User can log out all unsaved data is lost
Custom forecasting
to a case

29. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
many to many
Rules and the use of Email Templates
Unlimited
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

30. Which is not a standard business object?
To display extended web content on SF window
Use cases for Email-to-Case
They are upgradeable
Ideas

31. The maximum number of values allowed in a controlling field.
300
Accounts to Opportunities - or Contacts to Cases
Force.com
Create a report

32. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
30 days
before it is saved in Salesforce
can be different users
search for public tags

33. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
5 MB
Rcord type
Tabular reports
using the data loader

34. Who can import data for all users?
Standard Field
System Administrator profile and Marketing User Profile (import Leads)
automatically maps
To let the user select values in the view picklist

35. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Mini Page Layout
Set thresholds for report analysis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
territory management

36. Salesforce for Microsoft Outlook is which type of client?
no limits
routed to a default lead creator via email
API
Profile

37. The size limit for documents uploaded is...
To use the campaign import wizards
Solutions - Accounts - Opportunities
5 MB
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

38. When is it appropriate to use the Import Wizard vs. the Data Loader?
Custom Field
When a Lead is converted
using the data loader
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

39. Personal tags cannot...
500
To display extended web content on SF window
be shared
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

40. You can map a custom lead field to only one of the following objects at a single instance
Metric - table - gauge - chart - S-Control - VF page
The Marketing User profile
Contract Manager
Account - Contacts - Opportunities

41. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
use everywhere rule
The Marketing User profile
Edit on solution
previously approved process

42. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
search for public tags
All organization data
40

43. Record types are used to implement custom business processes by associating them to specific
30 days
Mini Page Layout
Page layouts
search for public tags

44. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
All users of SFDC who have access to campaigns objects
number from percentage
Custom summary and matrix reports

45. Used to escalate a case if it has not been resolved within a specified period of time.
Summary or matrix (with at least one level of grouping)
Case Escalation Rule
Role settings
Account - Contacts - Opportunities

46. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Basically - the Gmail model - all you data is stored on servers
Workflow rules
Custom summary and matrix reports
Create a report

47. You can delete the _____________ that is on an oppy.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
std price book or a price book
4000
objects in a managed package

48. A public group is a grouping of all except...
Automated rules
Queue
Fiscal year - Licenses - Language - locale - time zones
Create a report

49. If a standard object is renamed - the reports are renamed based on...
1
anyone in the team
the new label value
A tab that combines a list view and related records into one screen with different frames.

50. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
be shared
Line
Territory Management
Opportunity campaign related list - Contact campaign related list

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Salesforce Certification

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