Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom lead field can be mapped to...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Metric - table - gauge - chart - S-Control - VF page
One solution field
Lead - Contact - Solution

2. What is true about managed packages?
30 days
Download AppExchange Packages
They are upgradeable
no limits

3. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
different types of sharing rules
link to report
territory management

4. Standard User Permissions + can edit - approve - activate and delete contracts
Summary or matrix (with at least one level of grouping)
Opportunity campaign related list - Contact campaign related list
dashboard components
Contract Manager

5. How many Editions are there in SFDC?
All users of SFDC who have access to campaigns objects
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
User can log out all unsaved data is lost
5

6. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
multiple fields in SFDC
previously approved process
User can log out all unsaved data is lost
forecast role hierarchy

7. Standard User Permissions + can import leads for the organization
Marketing User
using the data loader
own a record and not see it
Case Auto-Response Rule

8. Recycle bin houses deleted data for...
300
Workflows
30 days
The designated weblead owner gets an email

9. Author and the owner do not have the...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
same access to the document
User can log out all unsaved data is lost
300

10. Field level security cannot be used to...
make a field required
Ideas
many to many
log in to SFDC Profile

11. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Profile controls
your organization's workflow
4000

12. What can stop a scheduled report-dashboard run?
300
The running user does not have access to the dashboard folder
territory management
Case queue

13. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Case Auto-Response Rule
Queue
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The user is not able to edit it because it is read-only

14. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Standard users
except Campaign
Rules and the use of Email Templates

15. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
use everywhere rule
Manage Letterheads - Manage Public Templates - Edit HTML Templates
5 MB

16. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case
Territory Management

17. The documents tab does not contain...
version control capabilities
API
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

18. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
rollup summary field
Custom Field
300
All users

19. Your recycle bin record limit is _____times the MBs in your general storage
Solution Manager
anyone in the team
250
4000

20. You can then associate each business process with one or more record types and make it available to users...
a campaign member
There is only one record type in person account - There is no contact related list in person account
Standard User
based on their profile

21. Two options for restricting access via IP Ranges
API
dashboard components
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Unlimited

22. Give an example of where a junction object is used between standard objects.
Custom summary and matrix reports
Campaign Member or Contact Role
able to upgrade to other version
Profile

23. You need which permission to specify a running user other than yourself?
custom multi select picklist
300
not enforced
View all data

24. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Contract Manager
reportable
Accounts - Contacts - Leads - Solutions - and Custom objects

25. What does a company profile contain?
Account - Contacts - Opportunities
Fiscal year - Licenses - Language - locale - time zones
The Marketing User check box on the user profile page
std price book or a price book

26. How many lead assignment rules can be active at one time?
territory management
number from percentage
One solution field
1

27. Page layouts are assigned to users based on...
Role settings
Lead - Contact - Solution
Summary and table
an error report after the loading

28. Conditional formatting is available for...
Marketing -Call Center
Summary and table
Basically - the Gmail model - all you data is stored on servers
Ideas

29. Who can view a campaign in SFDC?
None of the users
3
parent.child relationships
All users of SFDC who have access to campaigns objects

30. In list view enhancements - users cannot export list results to...
make a field required
controlling field for a dependent field
csv files
Case queue

31. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
forecast role hierarchy
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All users

32. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
3 or more hours per day
except Campaign
Case Auto-Response Rule
Business Hours

33. The maximum # of time trigger actions
cause data loss
40
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Skill requirements - Product categories - Customer types - Service levels

34. The size limit for documents uploaded is...
Sales Team Role
5 MB
Case tasks
Profile controls

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Workflow rules
Lead - Contact - Solution
Case queue
denied

36. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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37. When a case is deleted - following are deleted except
Case tasks
Master-detail - many-to-many - lookup - hierarchical
To display extended web content on SF window
your organization's workflow

38. Records in _____________ do not count against your organization's storage limits.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the recycle bin
5 MB
active assignment rules

39. Reports that must be used to create dashboard components.
The designated weblead owner gets an email
Custom summary and matrix reports
no limits
5 MB

40. What information in the user record cannot be captured without a custom field?
Lead - Contact - Solution
no limits
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Hire date

41. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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42. Create and manage letterheads and email templates
5 MB
use everywhere rule
To use the campaign import wizards
Manage Letterheads - Manage Public Templates - Edit HTML Templates

43. A public group is a grouping of all except...
Queue
Standard Field
the new label value
Custom summary and matrix reports

44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
components of a profile
number from percentage
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

45. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
A tab that combines a list view and related records into one screen with different frames.
300
Standard Field

46. Permission to add a category to a solution require which permission
an error report after the loading
Create on solution
3
300

47. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
5 MB
30 days
Permissions
anyone in the team

48. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
All organization data
Use cases for Web-to-Case
can be different users
automatically maps

49. The account owner - opportunit owners - and case owners...
parent.child relationships
300
All users
can be different users

50. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Cloud
denied
Sales Team Role
Metric - table - gauge - chart - S-Control - VF page