Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A role has a ________ relationship with users.






2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






3. The ____________ is a custom field that aggregates child record information in to the parent record.






4. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






5. You can use conditional highlighting for which types of reports?






6. An account team can be added by all except...






7. Conditional highlighting is used only in...






8. Which graphs rely on grand total for dashboards?






9. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






11. Custom summary formula on report...






12. What objects may be imported or updated using the Import Wizard?






13. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






14. Can only view records






15. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






16. Users can _____________ from the sidebar and advanced search






17. If the data validation at web to lead form fails - who will get the error report?






18. List Dashboard component types






19. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






20. Name three benefits of the cloud computing model.






21. You can customize Profile to restrict users' ability to...






22. The data loader can load all objects - including custom objects - It generates...






23. The size limit for documents uploaded is...






24. Error on failed web to lead validation is...






25. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






26. To edit opportunity permission - where would you make the change?






27. You cannot delete a product that is...






28. Standard User Permissions + can import leads for the organization






29. A custom multi-select pick list cannot be a...






30. You can use _______________ for summary and matrix reporting only.






31. What can stop a scheduled report-dashboard run?






32. Which information not captured on user record in Salesforce?






33. A lead has been converted. Where can we find the campaigns associated with it?






34. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






35. There are _________ to new picklist or multi-select picklist values for any field during a single import






36. What is Salesforce?






37. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






38. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






39. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






40. You can create _____________ directly from the csv import file.






41. You can delete the _____________ that is on an oppy.






42. Field level security cannot be used to...






43. How many lead assignment rules can be active at one time?






44. Create and manage letterheads and email templates






45. If the lead has a record type - the default record type of the new owner is assigned to records created during...






46. An online form to capture lead information - Email template response content published on your web site.






47. A workflow alert cannot be tracked...






48. A public group is a grouping of all except...






49. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






50. Charts - Tables - Metrics - Gauge