Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The maximum # of time trigger actions
Accounts to Opportunities - or Contacts to Cases
to a case
View the account - Edit the account
40

2. Salesforce for Microsoft Outlook is which type of client?
3
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Components of the Console Tab
API

3. Which information not captured on user record in Salesforce?
Hire Date
links two objects together
upgrade a managed application
different types of sharing rules

4. You must create the business process before creating record types for each of these objects...
Workflows
except Campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

5. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
web-to-lead
YEAR(date_c) =YEAR(today())
own a record and not see it
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

6. Which is not a standard business object?
Field level security
Value is always required
Ideas
Profile

7. Record types are used to implement custom business processes by associating them to specific
Page layouts
cause data loss
Unlimited
There is only one record type in person account - There is no contact related list in person account

8. Standard picklist fields can be controlling fields but...
not dependent fields
Summary or matrix (with at least one level of grouping)
make a field required
A tab that combines a list view and related records into one screen with different frames.

9. List the type of case queues commonly used by call centers.
using the custom summary field
reportable
Skill requirements - Product categories - Customer types - Service levels
upgrade a managed application

10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
not enforced
Business Hours
The designated weblead owner gets an email
Forecasts

11. What is the role of Primary Object when creating custom report types?
lead conversion
To let the user select values in the view picklist
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case tasks

12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
300
User setting
Use cases for Web-to-Case

13. If the data validation at web to lead form fails - who will get the error report?
1 day
Metric - table - gauge - chart - S-Control - VF page
The designated weblead owner gets an email
Summary or matrix (with at least one level of grouping)

14. You can use _______________ for summary and matrix reporting only.
active assignment rules
API
conditional highlighting
used on an oppy

15. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
the level of visibility
To display extended web content on SF window
All organization data
Custom Field

16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Gets assigned to lead owner's territory
Permissions
the recycle bin
Salesforce and Marketing Automation - Customer Support Management

17. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
denied
To let the user select values in the view picklist
controlling field for a dependent field
a campaign member

18. ____________ is not available for printable lists
All users
Export to excel
Master-detail - many-to-many - lookup - hierarchical
custom multi select picklist

19. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
routed to a default lead creator via email
Elements within a Page Layout
number from percentage
can be different users

20. Specifying a "running user" in dashboard means...
Google adwords
Any user can view all records that the running user role can view
Configure the settings and rules for Case processing - including Business Hours - and Escalation
version control capabilities

21. What is the number of values allowed in dependent pick list?
Create on solution
300
upgrade a managed application
routed to a default lead creator via email

22. Dated exchange rates can be set in the time range of...
multiple record types
Marketing User
As short as a day and as long as a forever
Use cases for Email-to-Case

23. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
build a custom forecast for the same
Custom picklist
Contract Manager

24. What is true about managed packages?
4000
territory management
Manage public documents
They are upgradeable

25. Give an example of where a junction object is used between standard objects.
None of the users
Campaign Member or Contact Role
All organization data
Give a list of campaigns that influenced the user

26. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
except Campaign
using the custom summary field
They are upgradeable

27. While scheduling an email reports user specifies all except...
to a case
link to report
Field level security
summary and matrix reports

28. A person account is different from a business account because...
Ideas
Account - Contacts - Opportunities
cause data loss
There is only one record type in person account - There is no contact related list in person account

29. When you configure search settings for your organization - the new value...
your organization's workflow
To let the user select values in the view picklist
summary and matrix
must be between 5 and 50

30. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Salesforce CRM workflow
Solutions - Accounts - Opportunities
YEAR(date_c) =YEAR(today())
View all data

31. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
summary and matrix reports
same access to the document
links two objects together

32. What data can you export out of SFDC?
All organization data
Territory Management
the recycle bin
Force.com

33. In order to implement more than one business process - ____________must also be implemented.
Tabular reports
Objects on managed packages
3 or more hours per day
multiple record types

34. The create new folder link will only be visible to users with which permission?
Create on solution
One solution field
Forecasts
Manage public documents

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
1 day
Case queue
same access to the document
Edit on solution

36. Applications are built on which platform?
dashboard components
Force.com
denied
Territory Management

37. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
A running user
Sales Team Role
Forecasts
When a Lead is converted

38. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
no limits
Use cases for Email-to-Case
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
based on their profile

39. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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40. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Fiscal year - Licenses - Language - locale - time zones
Read-Only
web-to-lead
cause data loss

41. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Profile
Salesforce CRM workflow
summary and matrix
not enforced

42. When a case is deleted - following are deleted except
Create on solution
Create a report
Case tasks
Salesforce ID

43. Determines the level of access to the dashboard data
build a custom forecast for the same
cause data loss
Components of the Console Tab
A running user

44. Campaigns and opportunities have a _____________ relationship.
Custom picklist
many to much
Lead - Contact - Solution
be shared

45. Software-as-a-service (SaaS) model
Solution Manager
300
Contract Manager
Basically - the Gmail model - all you data is stored on servers

46. Give an example of a one-to many relationship between standard objects.
Workflows
Standard users
make a field required
Accounts to Opportunities - or Contacts to Cases

47. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Profile
1 day
before it is saved in Salesforce

48. Types of relationships that can exist between objects
multiple record types
Profile
They are upgradeable
Master-detail - many-to-many - lookup - hierarchical

49. You can use conditional highlighting for which types of reports?
Opportunity campaign related list - Contact campaign related list
Tabular reports
summary and matrix reports
previously approved process

50. If using customizable forecasting - there is a seperate...
dashboard components
forecast role hierarchy
csv files
Sales Cloud