Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Picklist dependency rules are __________ during import.
To use Case Queues to manage Cases
not enforced
Salesforce ID
Summary or matrix (with at least one level of grouping)

2. The data loader can load all objects - including custom objects - It generates...
5
Custom Field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
an error report after the loading

3. _____________can import a maximum of 500 account records in a session.
Adding a user to the sales team group
Standard users
many to much
System Administrator profile and Marketing User Profile (import Leads)

4. It is possible for a user to...
Salesforce ID
must be between 5 and 50
own a record and not see it
denied

5. How many Editions are there in SFDC?
build a custom forecast for the same
Adding a user to the sales team group
5
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

6. A person account is different from a business account because...
Force.com
4000
There is only one record type in person account - There is no contact related list in person account
no limits

7. A role controls __________ that users have to an organization's data.
own a record and not see it
log in to SFDC Profile
the level of visibility
your organization's workflow

8. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
an error report after the loading
Page layouts
Create on solution

9. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Rules and the use of Email Templates
View all data
None of the users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

10. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Use cases for Web-to-Case
The designated weblead owner gets an email
5 MB

11. The size limit for documents uploaded is...
Metric and gauge
One solution field
5 MB
multiple fields in SFDC

12. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Rcord type
As short as a day and as long as a forever
rollup summary field

13. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
delete the field
Standard users

14. Which of the following does not need business process?
Set thresholds for report analysis
Contacts
To display extended web content on SF window
Opportunity campaign related list - Contact campaign related list

15. The # of business hours that can be set for the organization to operate
The running user does not have access to the dashboard folder
link to report
Unlimited
upgrade a managed application

16. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
used on an oppy
Standard users
Difference between workflow rule and workflow approval process

17. Standard picklist fields can be controlling fields but...
Elements within a Page Layout
not dependent fields
Account - Contacts - Opportunities
Gets assigned to lead owner's territory

18. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
5 MB
many to much
The email address of the user whose identify is being confirmed.
Campaign Member or Contact Role

19. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Sales Cloud
To let the user select values in the view picklist
There is only one record type in person account - There is no contact related list in person account

20. Can view - edit and delete their own records
Custom Field
Standard User
Contacts
salesforce.com portal

21. Managed package is always...
Account - Contacts - Opportunities
able to upgrade to other version
Adding a user to the sales team group
Rules and the use of Email Templates

22. While scheduling an email reports user specifies all except...
Accounts - Contacts - Leads - Solutions - and Custom objects
anyone in the team
Salesforce CRM workflow
link to report

23. Error on failed web to lead validation is...
Solutions - Accounts - Opportunities
routed to a default lead creator via email
Use cases for Email-to-Case
Case tasks

24. History tracking can be performed on the following standard objects except...
version control capabilities
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Forecasts
User setting

25. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
reportable
Export to excel
Read-Only

26. Changing the data type of an existing custom field can cause data loss while changing to...
make a field required
objects in a managed package
1
number from percentage

27. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Components of the Console Tab
Case Auto-Response Rule
multiple record types

28. You cannot delete a product that is...
used on an oppy
Hire date
denied
The user is not able to edit it because it is read-only

29. Field level security cannot be used to...
summary and matrix
Queue
make a field required
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

30. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
API
Field level security
the level of visibility
Standard users

31. Inline editing updates the field when...
salesforce.com portal
the record is saved/updated
number from percentage
Profile controls

32. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Master-detail - many-to-many - lookup - hierarchical
custom multi select picklist
Case tasks
Workflows

33. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Tabular reports
Territory Management
same access to the document
be shared

34. What is the limit on the compiled size of the formula field?
4k
A running user
3
Standard User

35. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
4k
The user loses all unsaved data after terminating the session
50000
the Professional Edition

36. Name the standard applications in the list.
Case
User can log out all unsaved data is lost
Marketing -Call Center
Download AppExchange Packages

37. Record types are used to implement custom business processes by associating them to specific
3
Automated rules
Tabular reports
Page layouts

38. A custom summary formula cannot reference ____________ in an object.
make a field required
Fiscal year - Licenses - Language - locale - time zones
other formula fields
To use the campaign import wizards

39. Who can import data for all users?
Summary or matrix (with at least one level of grouping)
Workflow rules
Case queue
System Administrator profile and Marketing User Profile (import Leads)

40. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
many to many
can be different users
Use cases for Web-to-Case

41. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Standard Field
Difference between workflow rule and workflow approval process
Custom objects - Field level security
View all data

42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Business Hours
IP address is unknown
Show details and add events

43. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
All users of SFDC who have access to campaigns objects
1 day
web-to-lead

44. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
There is only one record type in person account - There is no contact related list in person account
Read-Only
territory management
Components of the Console Tab

45. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
automatically maps
IP address is unknown
3 or more hours per day
Field level security

46. An account team can be added by all except...
Show details and add events
anyone in the team
Metric - table - gauge - chart - S-Control - VF page
Contacts

47. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
used on an oppy
Custom picklist
Custom forecasting
1 day

48. You can use _______________ for summary and matrix reporting only.
reportable
5 MB
multiple record types
conditional highlighting

49. Super User - Can customize and administer the application
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
System Administrator
Export to excel
Custom Field

50. Custom summary formulas are...
calculations on summary fields
must be between 5 and 50
One solution field
The Marketing User check box on the user profile page