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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where would you make changes in order to make default tabs visible?






2. As a ________________ you can create page layout in the console and assign it to profiles.






3. Specifying a "running user" in dashboard means...






4. As an admin - you can schedule regular data imports...






5. Users with access to opportunities as sales team members cannot...






6. The size limit for documents uploaded is...






7. When you configure search settings for your organization - the new value...






8. A record of contact with customer support. A customer is reporting a problem or asking a question.






9. List the type of case queues commonly used by call centers.






10. How many Editions are there in SFDC?






11. You need which permission to specify a running user other than yourself?






12. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






13. You can then associate each business process with one or more record types and make it available to users...






14. What is true about managed packages?






15. What is Salesforce?






16. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






17. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






18. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






19. Users can _____________ from the sidebar and advanced search






20. Salesforce for Microsoft Outlook is which type of client?






21. Two options for restricting access via IP Ranges






22. Managed package is always...






23. Name three settings on the Company Information page that administrators can edit.






24. Create ads that display on search engines is possible in SFDC using...






25. Who can import data for all users?






26. The create new folder link will only be visible to users with which permission?






27. What data can you export out of SFDC?






28. A role controls __________ that users have to an organization's data.






29. Dated exchange rates can be set in the time range of...






30. Software-as-a-service (SaaS) model






31. Calendar and Task Activities are both...






32. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






33. Applications are built on which platform?






34. We cannot create sharing rules on...






35. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






36. A custom lead field can be mapped to...






37. A public group is a grouping of all except...






38. The ____________ is a custom field that aggregates child record information in to the parent record.






39. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






40. During a lead import - you can choose to enable ___________ as part of the import.






41. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






42. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






43. What does a company profile contain?






44. What can stop a scheduled report-dashboard run?






45. Conditional highlighting is used only in...






46. Create and manage letterheads and email templates






47. Determines the level of access to the dashboard data






48. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






49. Standard User Permissions + can import leads for the organization






50. Available out of box - cannot be deleted (You can change the label name).






Can you answer 50 questions in 15 minutes?



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