Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Create and manage letterheads and email templates
using the custom summary field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case
link to report

2. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
the new label value
Adding a user to the sales team group
5

3. Can only view records
Campaign Member or Contact Role
When a Lead is converted
Read-Only
Lead - Contact - Solution

4. ____________ is not available for printable lists
5 MB
references another summary formula
Export to excel
To capture unique data of the business

5. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
dashboard components
Elements within a Page Layout
Read-Only
Download AppExchange Packages

6. Salesforce for Microsoft Outlook is which type of client?
Rcord type
forecast role hierarchy
denied
API

7. ______________ will not give access to opportunity records that was previously a restricted account.
Gets assigned to lead owner's territory
Summary or matrix (with at least one level of grouping)
System Administrator
Adding a user to the sales team group

8. You can create _____________ directly from the csv import file.
parent.child relationships
Summary or matrix (with at least one level of grouping)
The email address of the user whose identify is being confirmed.
able to upgrade to other version

9. You can import only ___________ per CSV file.
many to much
Permissions
territory management
one language at a time

10. Standard objects examples
Solutions - Accounts - Opportunities
objects in a managed package
There is only one record type in person account - There is no contact related list in person account
own a record and not see it

11. What is the salesforce Console?
active assignment rules
A tab that combines a list view and related records into one screen with different frames.
a campaign member
must be between 5 and 50

12. You can map a single column from the csv file to...
Summary or matrix (with at least one level of grouping)
lead conversion
multiple fields in SFDC
calculations on summary fields

13. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Any user can view all records that the running user role can view
Custom forecasting
500

14. There are _________ to new picklist or multi-select picklist values for any field during a single import
build a custom forecast for the same
no limits
Show details and add events
Objects on managed packages

15. Which of these are inherited from objects on homepage in a console layout?
To use Case Queues to manage Cases
Custom objects - Field level security
Permissions
Opportunity campaign related list - Contact campaign related list

16. A custom summary formula cannot reference ____________ in an object.
Download AppExchange Packages
40
other formula fields
Custom forecasting

17. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
User setting
To capture unique data of the business
Lead - Contact - Solution

18. The account owner - opportunit owners - and case owners...
250
automatically maps
Edit on solution
can be different users

19. A record of contact with customer support. A customer is reporting a problem or asking a question.
Custom objects - Field level security
Rcord type
Case
objects in a managed package

20. Field level security cannot be used to...
500
30 days
Solutions - Accounts - Opportunities
make a field required

21. How would an administrator modify lookup records in a console layout?
Mini Page Layout
many to much
1
Solution Manager

22. Business process is available in following objects: _______________
Lead - Contact - Solution
csv files
before it is saved in Salesforce
They are upgradeable

23. The documents tab does not contain...
must be between 5 and 50
version control capabilities
multiple fields in SFDC
Custom Field

24. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Forecasts
3 or more hours per day
other formula fields
When a Lead is converted

25. A delegated approver can revoke a...
Case
previously approved process
They are upgradeable
Fiscal year - Licenses - Language - locale - time zones

26. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
To capture unique data of the business
Profile
Give a list of campaigns that influenced the user
4000

27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
active assignment rules
denied
Role settings
Edit and Read opportunity

28. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
the recycle bin
Marketing -Call Center
Custom Field
The user loses all unsaved data after terminating the session

29. How many lead assignment rules can be active at one time?
Edit on solution
1
forecast role hierarchy
Solution Manager

30. Author and the owner do not have the...
User setting
same access to the document
All users of SFDC who have access to campaigns objects
upgrade a managed application

31. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
the recycle bin
to a case
using the data loader

32. What information in the user record cannot be captured without a custom field?
folder access level
Accounts - Contacts - Leads - Solutions - and Custom objects
All users
Hire date

33. It is possible for a user to...
no limits
Value is always required
API
own a record and not see it

34. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
50000
Use cases for Web-to-Case
using the data loader

35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
User setting
cause data loss
YEAR(date_c) =YEAR(today())
reportable

36. Sharing rules can be formed on the following except...
territory management
Objects on managed packages
Summary and table
dashboard components

37. Charts - Tables - Metrics - Gauge
the record is saved/updated
Gets assigned to lead owner's territory
Custom objects - Field level security
dashboard components

38. You can delete the _____________ that is on an oppy.
To let the user select values in the view picklist
One solution field
std price book or a price book
Hire date

39. In list view enhancements - users cannot export list results to...
Metric - table - gauge - chart - S-Control - VF page
Download AppExchange Packages
To let the user select values in the view picklist
csv files

40. What is conditional highlighting for reports?
Lead - Contact - Solution
Download AppExchange Packages
Set thresholds for report analysis
A running user

41. As an admin - you can schedule regular data imports...
in activity history
a campaign member
They are upgradeable
using the data loader

42. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Create a report
the recycle bin
before it is saved in Salesforce
To use the campaign import wizards

43. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Custom objects - Field level security
Territory Management
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
except Campaign

44. The size limit for documents uploaded is...
To use the campaign import wizards
5 MB
summary and matrix
Sales Team Role

45. List Dashboard component types
All users
Metric - table - gauge - chart - S-Control - VF page
before it is saved in Salesforce
Mini Page Layout

46. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
300
YEAR(date_c) =YEAR(today())
Show details and add events
one language at a time

47. You can customize Profile to restrict users' ability to...
The running user does not have access to the dashboard folder
different types of sharing rules
Case Escalation Rule
log in to SFDC Profile

48. Who can view a campaign in SFDC?
lead conversion
All users of SFDC who have access to campaigns objects
System Administrator
the new label value

49. Which report formats must be used to create dashboard components?
Accounts to Opportunities - or Contacts to Cases
Force.com
Summary or matrix (with at least one level of grouping)
Value is always required

50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Objects on managed packages
Profile
The Marketing User profile
The Marketing User check box on the user profile page