Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
To use Case Queues to manage Cases
Summary and table
a campaign member
Master-detail - many-to-many - lookup - hierarchical

2. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
conditional highlighting
previously approved process
in activity history

3. Who can view a campaign in SFDC?
able to delete accounts
All users of SFDC who have access to campaigns objects
tasks scheduled calendar events
User setting

4. Standard User Permissions + can import leads for the organization
30 days
Permissions
300
Marketing User

5. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
version control capabilities
Mini Page Layout
the record is saved/updated

6. A record of contact with customer support. A customer is reporting a problem or asking a question.
To let the user select values in the view picklist
Case
to a case
Edit and Read opportunity

7. What can a user do an account record that has been manually shard read/write with him/her?
multiple fields in SFDC
View the account - Edit the account
version control capabilities
territory management

8. A _____________ cannot be the controlling field for a dependent field.
Salesforce ID
Automated rules
custom multi select picklist
Read-Only

9. ____________ is not available for printable lists
Tabular reports
Export to excel
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Workflow rules

10. What is the limit on the compiled size of the formula field?
4k
Rcord type
use everywhere rule
make a field required

11. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Profile
To use a Case Assignment
Rules and the use of Email Templates
components of a profile

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
User can log out all unsaved data is lost
Download AppExchange Packages
using the data loader
To use a Case Assignment

13. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
denied
To use Case Queues to manage Cases
controlling field for a dependent field

14. Name three sources from which cases can be created.
be shared
Call Support - Call Sales - Log a case online - Email Support
summary and matrix
multiple fields in SFDC

15. In order to implement more than one business process - ____________must also be implemented.
multiple record types
able to delete accounts
Elements within a Page Layout
able to upgrade to other version

16. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Solutions - Accounts - Opportunities
system administrator

17. Custom fiscal year works on a define once and...
lead assignment rule
references another summary formula
use everywhere rule
Role settings

18. Field level security cannot be used to...
previously approved process
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
make a field required
able to delete accounts

19. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
System Administrator
Give a list of campaigns that influenced the user
IP address is unknown

20. Partner Portal: Users login to the web portal rather than through the...
Ideas
the new label value
Custom objects - Field level security
salesforce.com portal

21. Personal tags cannot...
the Professional Edition
To capture unique data of the business
be shared
Difference between workflow rule and workflow approval process

22. _____________can import a maximum of 500 account records in a session.
Standard users
Automated rules
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
rollup summary field

23. List the type of case queues commonly used by call centers.
Field level security
Skill requirements - Product categories - Customer types - Service levels
Default Locale - Default Language - Default Time Zone
Case tasks

24. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
forecast role hierarchy
Basically - the Gmail model - all you data is stored on servers
extend sharing for those records

25. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
User setting
used on an oppy
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
search for public tags
same access to the document
Territory Management
To use the campaign import wizards

27. It is possible for a user to...
Workflow rules
lead conversion
Contract Manager
own a record and not see it

28. You can map a custom lead field...
to a case
The running user does not have access to the dashboard folder
Gets assigned to lead owner's territory
Sales Cloud

29. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
used on an oppy
500
based on their profile

30. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Use cases for Web-to-Case
The designated weblead owner gets an email
number from percentage

31. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
must be between 5 and 50
4k
one language at a time
before it is saved in Salesforce

32. What is the role of Primary Object when creating custom report types?
in activity history
API
1
To let the user select values in the view picklist

33. What is true about managed packages?
folder access level
the record is saved/updated
They are upgradeable
Rcord type

34. There are _________ to new picklist or multi-select picklist values for any field during a single import
before it is saved in Salesforce
no limits
View all data
Solutions - Accounts - Opportunities

35. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Force.com
Edit and Read opportunity
Marketing User
View the account - Edit the account

36. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Marketing -Call Center
different types of sharing rules
in activity history

37. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
calculations on summary fields
Salesforce ID
View all data

38. In conditional highlighting - how may maximum conditions are allowed per report?
an error report after the loading
Marketing User
be shared
3

39. A person account is different from a business account because...
Default Locale - Default Language - Default Time Zone
Case Auto-Response Rule
There is only one record type in person account - There is no contact related list in person account
controlling field for a dependent field

40. Can only view records
own a record and not see it
in activity history
Read-Only
Business Hours

41. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
rollup summary field
Use cases for Case Hierarchies
Profile
IP address is unknown

42. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
be shared
no limits
5 MB
build a custom forecast for the same

43. Standard objects examples
Summary and table
Case
Solutions - Accounts - Opportunities
Manage public documents

44. You cannot delete a product that is...
Google
Standard User
the level of visibility
used on an oppy

45. You can modify the contents of a folder if the ______________ is set to read/write.
View the account - Edit the account
number from percentage
folder access level
many to many

46. The size limit for documents uploaded is...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile controls
Campaign Member or Contact Role
5 MB

47. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
based on their profile
controlling field for a dependent field
rollup summary field

48. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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49. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
5 MB
your organization's workflow
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The user is not able to edit it because it is read-only

50. Calendar and Task Activities are both...
build a custom forecast for the same
Queue
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
tasks scheduled calendar events