Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The create new folder link will only be visible to users with which permission?
active assignment rules
Manage public documents
One solution field
delete the field

2. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
YEAR(date_c) =YEAR(today())
The Marketing User check box on the user profile page
Ideas
The Marketing User profile

3. What is true about look up relationships?
Use cases for Case Hierarchies
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
As short as a day and as long as a forever
Unlimited

4. If a standard object is renamed - the reports are renamed based on...
csv files
There is only one record type in person account - There is no contact related list in person account
the new label value
must be between 5 and 50

5. Types of relationships that can exist between objects
Objects on managed packages
Master-detail - many-to-many - lookup - hierarchical
extend sharing for those records
Automated rules

6. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Rules and the use of Email Templates
Default Locale - Default Language - Default Time Zone
Adding a user to the sales team group
Edit and Read opportunity

7. Custom fiscal year works on a define once and...
The email address of the user whose identify is being confirmed.
use everywhere rule
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
All users

8. What is the number of values allowed in dependent pick list?
300
use everywhere rule
Configure the settings and rules for Case processing - including Business Hours - and Escalation
User can log out all unsaved data is lost

9. A custom lead field can be mapped to...
not dependent fields
1 day
One solution field
parent.child relationships

10. Charts - Tables - Metrics - Gauge
Forecasts
controlling field for a dependent field
dashboard components
Components of the Console Tab

11. Inline editing updates the field when...
Use cases for Case Hierarchies
active assignment rules
the record is saved/updated
Contract Manager

12. All existing custom objects that were previously deployed will still be deployed when you....
View all data
an error report after the loading
System Administrator
upgrade a managed application

13. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Rules and the use of Email Templates
None of the users
All users
1 day

14. Allows you to define different sets of picklist values for both standard and custom picklist.
40
Rcord type
Master-detail - many-to-many - lookup - hierarchical
folder access level

15. The documents tab does not contain...
std price book or a price book
version control capabilities
30 days
The designated weblead owner gets an email

16. Standard picklist fields can be controlling fields but...
version control capabilities
multiple record types
Opportunity campaign related list - Contact campaign related list
not dependent fields

17. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Line
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Difference between workflow rule and workflow approval process

18. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Workflows
Create a report
able to delete accounts
cause data loss

19. Sharing rule: ________ that grant access to groups of users.
Automated rules
forecast role hierarchy
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
links two objects together

20. When is a custom object created?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Metric - table - gauge - chart - S-Control - VF page
To capture unique data of the business
250

21. Which of these are inherited from objects on homepage in a console layout?
Field level security
a campaign member
link to report
Custom objects - Field level security

22. Which information not captured on user record in Salesforce?
All users of SFDC who have access to campaigns objects
Accounts to Opportunities - or Contacts to Cases
Hire Date
300

23. Page Layout - Field level security - Record Types
the Professional Edition
different types of sharing rules
Show details and add events
components of a profile

24. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
build a custom forecast for the same
Tabular reports
Profile
300

25. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
anyone in the team
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
1

26. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
multiple record types
View all data
All organization data

27. A person account is different from a business account because...
the Professional Edition
There is only one record type in person account - There is no contact related list in person account
Configure the settings and rules for Case processing - including Business Hours - and Escalation
make a field required

28. Managed package is always...
Summary or matrix (with at least one level of grouping)
able to upgrade to other version
std price book or a price book
Field level security

29. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
web-to-lead
active assignment rules
number from percentage
Workflow rules

30. Picklist dependency rules are __________ during import.
not enforced
Fiscal year - Licenses - Language - locale - time zones
API
The user is not able to edit it because it is read-only

31. The account owner - opportunit owners - and case owners...
To let the user select values in the view picklist
can be different users
Objects on managed packages
API

32. Can view - edit and delete their own records
multiple fields in SFDC
used on an oppy
Standard User
lead assignment rule

33. Give an example of where a junction object is used between standard objects.
summary and matrix reports
User can log out all unsaved data is lost
Campaign Member or Contact Role
be shared

34. Record types are used to implement custom business processes by associating them to specific
Standard Field
As short as a day and as long as a forever
Page layouts
User can log out all unsaved data is lost

35. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To let the user select values in the view picklist
Custom objects - Field level security
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

36. Author and the owner do not have the...
salesforce.com portal
Fiscal year - Licenses - Language - locale - time zones
Custom objects - Field level security
same access to the document

37. How many Editions are there in SFDC?
5
multiple record types
Any user can view all records that the running user role can view
Case tasks

38. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Rules and the use of Email Templates
not enforced
used on an oppy
Business Hours

39. What is true about look up relationship?
Workflows
List view
Value is always required
300

40. The system ___________ std lead fields to standard account - contact - and oppy fields.
salesforce.com portal
Edit and Read opportunity
Ideas
automatically maps

41. Standard User Permissions + can edit - approve - activate and delete contracts
conditional highlighting
Mini Page Layout
As short as a day and as long as a forever
Contract Manager

42. What is true about managed packages?
forecast role hierarchy
Case queue
They are upgradeable
able to delete accounts

43. The maximum # of time trigger actions
System Administrator
Master-detail - many-to-many - lookup - hierarchical
YEAR(date_c) =YEAR(today())
40

44. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Campaign Member or Contact Role
Standard User
Workflows
own a record and not see it

45. To edit opportunity permission - where would you make the change?
Standard Field
To let the user select values in the view picklist
Profile controls
Profile

46. You can use _______________ for summary and matrix reporting only.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
conditional highlighting
Rcord type
30 days

47. You can then associate each business process with one or more record types and make it available to users...
User can log out all unsaved data is lost
based on their profile
5 MB
calculations on summary fields

48. The size limit for documents uploaded is...
5 MB
Download AppExchange Packages
Call Support - Call Sales - Log a case online - Email Support
not enforced

49. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Hire date
number from percentage
links two objects together
Create a report

50. You can map a single column from the csv file to...
User can log out all unsaved data is lost
multiple fields in SFDC
std price book or a price book
Workflow rules