Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






2. If using customizable forecasting - there is a seperate...






3. What is true about look up relationships?






4. Salesforce for Microsoft Outlook is which type of client?






5. The # of business hours that can be set for the organization to operate






6. What is true about look up relationship?






7. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






8. Who can view a campaign in SFDC?






9. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






10. You can map a single column from the csv file to...






11. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






12. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






13. Which report formats must be used to create dashboard components?






14. You can then associate each business process with one or more record types and make it available to users...






15. A lead has been converted. Where can we find the campaigns associated with it?






16. How would an administrator modify lookup records in a console layout?






17. Determines the level of access to the dashboard data






18. Charts - Tables - Metrics - Gauge






19. Custom summary formula on report...






20. What information in the user record cannot be captured without a custom field?






21. Software-as-a-service (SaaS) model






22. The create new folder link will only be visible to users with which permission?






23. You can use _______________ for summary and matrix reporting only.






24. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






25. An account team can be added by all except...






26. It is possible for a user to...






27. You can customize Profile to restrict users' ability to...






28. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






29. ______________ will not give access to opportunity records that was previously a restricted account.






30. Who can import data for all users?






31. What is conditional highlighting for reports?






32. You cannot delete a product that is...






33. If the lead has a record type - the default record type of the new owner is assigned to records created during...






34. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






36. All existing custom objects that were previously deployed will still be deployed when you....






37. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






38. What is the number of values allowed in dependent pick list?






39. What is the limit on the compiled size of the formula field?






40. In order to implement more than one business process - ____________must also be implemented.






41. You can import only ___________ per CSV file.






42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






43. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






44. How many roles can you create for your org?






45. Sharing rules can be formed on the following except...






46. A custom summary formula cannot reference ____________ in an object.






47. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






48. Personal tags cannot...






49. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






50. Standard User Permissions + can import leads for the organization







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:



Major Subjects



Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Most popular tests