Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
50000
web-to-lead
Default Locale - Default Language - Default Time Zone

2. What is conditional highlighting for reports?
Rcord type
40
300
Set thresholds for report analysis

3. A public group is a grouping of all except...
Queue
Permissions
The Marketing User profile
Call Support - Call Sales - Log a case online - Email Support

4. Managed package is always...
automatically maps
able to upgrade to other version
make a field required
Line

5. List Dashboard component types
lead assignment rule
50000
territory management
Metric - table - gauge - chart - S-Control - VF page

6. When is it appropriate to use the Import Wizard vs. the Data Loader?
summary and matrix
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the new label value
Accounts - Contacts - Leads - Solutions - and Custom objects

7. You need which permission to specify a running user other than yourself?
Field level security
system administrator
no limits
View all data

8. The maximum # of time trigger actions
All users
40
Difference between workflow rule and workflow approval process
Forecasts

9. An online form to capture lead information - Email template response content published on your web site.
Rcord type
To display extended web content on SF window
The user loses all unsaved data after terminating the session
web-to-lead

10. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Business Hours
Ideas

11. You can delete the _____________ that is on an oppy.
other formula fields
Queue
std price book or a price book
Accounts - Contacts - Leads - Solutions - and Custom objects

12. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
500
User can log out all unsaved data is lost
web-to-lead
folder access level

13. A role has a ________ relationship with users.
many to many
web-to-lead
Master-detail - many-to-many - lookup - hierarchical
Forecasts

14. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
All users of SFDC who have access to campaigns objects
One solution field
using the data loader

15. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
None of the users
not dependent fields
std price book or a price book
YEAR(date_c) =YEAR(today())

16. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom objects - Field level security
Google adwords
Business Hours
Configure the settings and rules for Case processing - including Business Hours - and Escalation

17. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Tabular reports
50000
Metric - table - gauge - chart - S-Control - VF page

18. What is true about look up relationships?
The designated weblead owner gets an email
Metric and gauge
Metric - table - gauge - chart - S-Control - VF page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

19. You can then associate each business process with one or more record types and make it available to users...
Basically - the Gmail model - all you data is stored on servers
Manage public documents
based on their profile
User can log out all unsaved data is lost

20. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
parent.child relationships
delete the field
3 or more hours per day

21. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Give a list of campaigns that influenced the user
Salesforce ID
Components of the Console Tab
Lead - Contact - Solution

22. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
own a record and not see it
None of the users
The user loses all unsaved data after terminating the session
cause data loss

23. History tracking can be performed on the following standard objects except...
objects in a managed package
web-to-lead
Forecasts
Ideas

24. How many lead assignment rules can be active at one time?
number from percentage
Business Hours
1
can be different users

25. It is possible for a user to...
own a record and not see it
the Professional Edition
the new label value
Page layouts

26. You can map a single column from the csv file to...
IP address is unknown
multiple fields in SFDC
Ideas
calculations on summary fields

27. Permission to add a category to a solution require which permission
reportable
summary and matrix reports
folder access level
Create on solution

28. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
other formula fields
Permissions
5 MB

29. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
All organization data
Case tasks
folder access level

30. You cannot delete a product that is...
used on an oppy
Case Escalation Rule
different types of sharing rules
web-to-lead

31. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
multiple record types
Force.com
Default Locale - Default Language - Default Time Zone
Workflow rules

32. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
cause data loss
50000
a campaign member
Rules and the use of Email Templates

33. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Give a list of campaigns that influenced the user
upgrade a managed application
Lead - Contact - Solution
build a custom forecast for the same

34. You can import only ___________ per CSV file.
one language at a time
summary and matrix reports
Accounts - Contacts - Leads - Solutions - and Custom objects
multiple fields in SFDC

35. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Use cases for Web-to-Case
View the account - Edit the account
folder access level
Workflows

36. It is possible for a user to...
System Administrator
custom multi select picklist
own a record and not see it
Salesforce ID

37. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Case
4k
30 days

38. An account team can be added by all except...
500
anyone in the team
many to many
to a case

39. Name three benefits of the cloud computing model.
Download AppExchange Packages
not dependent fields
the recycle bin
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

40. As an admin - you can schedule regular data imports...
using the data loader
Workflow rules
Campaign Member or Contact Role
reportable

41. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Download AppExchange Packages
4000
None of the users
be shared

42. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Master-detail - many-to-many - lookup - hierarchical
objects in a managed package
Accounts to Opportunities - or Contacts to Cases

43. Which of the following does not need business process?
able to delete accounts
5
the record is saved/updated
Contacts

44. You can map a custom lead field...
to a case
Difference between workflow rule and workflow approval process
Use cases for Case Hierarchies
objects in a managed package

45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Custom objects - Field level security
before it is saved in Salesforce
Download AppExchange Packages
the Professional Edition

46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
custom multi select picklist
cause data loss
the recycle bin
Permissions

47. The create new folder link will only be visible to users with which permission?
Default Locale - Default Language - Default Time Zone
Hire Date
based on their profile
Manage public documents

48. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
active assignment rules
anyone in the team
Opportunity campaign related list - Contact campaign related list
1 day

49. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Force.com
Contacts
Contract Manager

50. Which is not a standard business object?
Ideas
must be between 5 and 50
All organization data
Object in look up relationship can link to self - The child object in lookup is a related list for the parent