Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






2. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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4. If using customizable forecasting - there is a seperate...






5. Opportunities and quotes are a part of which cloud?






6. The size limit for documents uploaded is...






7. Your recycle bin record limit is _____times the MBs in your general storage






8. Page Layout - Field level security - Record Types






9. If the data validation at web to lead form fails - who will get the error report?






10. Can view - edit and delete their own records






11. You can customize Profile to restrict users' ability to...






12. When you configure search settings for your organization - the new value...






13. Calendar and Task Activities are both...






14. Users can _____________ from the sidebar and advanced search






15. In conditional highlighting - how may maximum conditions are allowed per report?






16. The system ___________ std lead fields to standard account - contact - and oppy fields.






17. Software-as-a-service (SaaS) model






18. Which graphs rely on grand total for dashboards?






19. You can then associate each business process with one or more record types and make it available to users...






20. Who can view campaigns?






21. A role controls __________ that users have to an organization's data.






22. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






23. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






24. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






25. ______________ will not give access to opportunity records that was previously a restricted account.






26. What is Salesforce?






27. ____________ is available for custom fiscal years.






28. What is the salesforce Console?






29. If the lead has a record type - the default record type of the new owner is assigned to records created during...






30. Campaigns and opportunities have a _____________ relationship.






31. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






32. The size limit for documents uploaded is...






33. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






35. You can use conditional highlighting for which types of reports?






36. The account owner - opportunit owners - and case owners...






37. You can map a single column from the csv file to...






38. What can stop a scheduled report-dashboard run?






39. Give an example of a one-to many relationship between standard objects.






40. Used to escalate a case if it has not been resolved within a specified period of time.






41. Who can import data for all users?






42. A lead has been converted. Where can we find the campaigns associated with it?






43. Recycle bin houses deleted data for...






44. A custom summary formula cannot reference ____________ in an object.






45. Salesforce for Microsoft Outlook is which type of client?






46. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






47. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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49. It is possible for a user to...






50. What is the role of Primary Object when creating custom report types?