Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






3. Users can _____________ from the sidebar and advanced search






4. An online form to capture lead information - Email template response content published on your web site.






5. Your recycle bin record limit is _____times the MBs in your general storage






6. Sharing rule: ________ that grant access to groups of users.






7. Two options for restricting access via IP Ranges






8. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






9. Which is not a standard business object?






10. Create ads that display on search engines is possible in SFDC using...






11. During a lead import - you can choose to enable ___________ as part of the import.






12. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


13. Salesforce for Microsoft Outlook is which type of client?






14. List the places where Currency is specified






15. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






16. Name three benefits of the cloud computing model.






17. The ____________ is a custom field that aggregates child record information in to the parent record.






18. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






19. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






20. Which of the following does not need business process?






21. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


22. The maximum number of values allowed in a controlling field.






23. Opportunities and quotes are a part of which cloud?






24. What is Salesforce?






25. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


26. Who can view campaigns?






27. Sharing rules can be formed on the following except...






28. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






29. What is true about look up relationship?






30. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






31. Can view - edit and delete their own records






32. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






33. You can customize Profile to restrict users' ability to...






34. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






35. We cannot create sharing rules on...






36. Author and the owner do not have the...






37. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






38. What is the use of campaign influence feature on oportunities?






39. _____________can import a maximum of 500 account records in a session.






40. May be used to group related cases - or to split one case into many different parts.






41. How many lead assignment rules can be active at one time?






42. Standard User Permissions + can edit - approve - activate and delete contracts






43. Charts - Tables - Metrics - Gauge






44. Partner Portal: Users login to the web portal rather than through the...






45. Show up to 2000 records in the record count display - Print up to 1000 records in print view






46. You can create _____________ directly from the csv import file.






47. Give an example of a one-to many relationship between standard objects.






48. Custom fiscal year works on a define once and...






49. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






50. Field level security cannot be used to...