Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Inline editing updates the field when...






2. Used to escalate a case if it has not been resolved within a specified period of time.






3. Can only view records






4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






5. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






6. ______________ will not give access to opportunity records that was previously a restricted account.






7. List the type of case queues commonly used by call centers.






8. You can import only ___________ per CSV file.






9. What data can you request for in the weekly data export?






10. May be used to group related cases - or to split one case into many different parts.






11. What is true about managed packages?






12. Custom fiscal year works on a define once and...






13. Which information not captured on user record in Salesforce?






14. What is the limit on the compiled size of the formula field?






15. The size limit for documents uploaded is...






16. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






17. Super User - Can customize and administer the application






18. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






19. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






20. Sharing rule: ________ that grant access to groups of users.






21. What is the salesforce Console?






22. Which report formats must be used to create dashboard components?






23. The maximum number of values allowed in a controlling field.






24. Custom summary formula on report...






25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






26. You need which permission to specify a running user other than yourself?






27. Records in _____________ do not count against your organization's storage limits.






28. Name three benefits of the cloud computing model.






29. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






30. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






31. You can then associate each business process with one or more record types and make it available to users...






32. Name three sources from which cases can be created.






33. Record types are used to implement custom business processes by associating them to specific






34. Who can view a campaign in SFDC?






35. A custom lead field can be mapped to...






36. When is it appropriate to use the Import Wizard vs. the Data Loader?






37. You can map a custom lead field to only one of the following objects at a single instance






38. A lead has been converted. Where can we find the campaigns associated with it?






39. Can view - edit and delete their own records






40. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






41. Why do you create a web tab?






42. List the functions of the Data Loader






43. What does a company profile contain?






44. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






45. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






46. Business process is available in following objects: _______________






47. Give an example of a one-to many relationship between standard objects.






48. Field level security cannot be used to...






49. Reports that must be used to create dashboard components.






50. How does the Import Wizard perform matching when updating records?