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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your recycle bin record limit is _____times the MBs in your general storage
Standard User
250
Page layouts
Skill requirements - Product categories - Customer types - Service levels

2. The administrator wants to track data over a period of time. Which graph would he use?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Line
log in to SFDC Profile
Profile

3. What is true about look up relationship?
Value is always required
Summary and table
View the account - Edit the account
multiple record types

4. To edit opportunity permission - where would you make the change?
Solution Manager
not dependent fields
Create a report
Profile

5. Campaigns and opportunities have a _____________ relationship.
many to much
not dependent fields
Read-Only
Opportunity campaign related list - Contact campaign related list

6. All existing custom objects that were previously deployed will still be deployed when you....
The user is not able to edit it because it is read-only
To let the user select values in the view picklist
can be different users
upgrade a managed application

7. A delegated approver can revoke a...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
extend sharing for those records
Salesforce and Marketing Automation - Customer Support Management
previously approved process

8. Business process is available in following objects: _______________
your organization's workflow
Lead - Contact - Solution
Download AppExchange Packages
many to many

9. A workflow alert cannot be tracked...
able to upgrade to other version
in activity history
Download AppExchange Packages
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Standard users
300
same access to the document

11. Field level security cannot be used to...
Workflows
make a field required
Summary or matrix (with at least one level of grouping)
Rules and the use of Email Templates

12. The account owner - opportunit owners - and case owners...
Read-Only
can be different users
300
rollup summary field

13. There are _________ to new picklist or multi-select picklist values for any field during a single import
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
no limits
API
The designated weblead owner gets an email

14. If using customizable forecasting - there is a seperate...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
forecast role hierarchy
Difference between workflow rule and workflow approval process
300

15. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
1
Business Hours
50000
Custom picklist

16. The # of business hours that can be set for the organization to operate
the record is saved/updated
Unlimited
Difference between workflow rule and workflow approval process
Solution Manager

17. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
web-to-lead
different types of sharing rules
system administrator
Show details and add events

18. ____________ is not available for printable lists
Rcord type
Role settings
Export to excel
Workflow rules

19. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
own a record and not see it
except Campaign
250
1 day

20. Page layouts are assigned to users based on...
3 or more hours per day
Give a list of campaigns that influenced the user
List view
Role settings

21. The size limit for documents uploaded is...
4000
5 MB
Force.com
Read-Only

22. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

23. Conditional formatting is available for...
calculations on summary fields
lead conversion
Summary and table
Default Locale - Default Language - Default Time Zone

24. The maximum number of values allowed in a controlling field.
300
same access to the document
Manage Letterheads - Manage Public Templates - Edit HTML Templates
in activity history

25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
components of a profile
Sales Team Role
Force.com
Queue

26. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Components of the Console Tab
Standard Field
anyone in the team

27. A public group is a grouping of all except...
Queue
web-to-lead
the Professional Edition
Metric - table - gauge - chart - S-Control - VF page

28. Record types are not available in...
can be different users
salesforce.com portal
the Professional Edition
Field level security

29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

30. What data can you request for in the weekly data export?
Summary and table
All organization data
Custom picklist
Metric and gauge

31. Name three benefits of the cloud computing model.
Sales Team Role
Case Escalation Rule
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
cause data loss

32. Where would you make changes in order to make default tabs visible?
tasks scheduled calendar events
many to much
User setting
Solutions - Accounts - Opportunities

33. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
A running user
IP address is unknown
using the custom summary field

34. Create ads that display on search engines is possible in SFDC using...
version control capabilities
To use a Case Assignment
Google
Contract Manager

35. Which information not captured on user record in Salesforce?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
250
Use cases for Web-to-Case
Hire Date

36. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Gets assigned to lead owner's territory
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The user loses all unsaved data after terminating the session
They are upgradeable

37. What is the limit on the compiled size of the formula field?
4k
List view
Give a list of campaigns that influenced the user
30 days

38. Record types are used to implement custom business processes by associating them to specific
Page layouts
Read-Only
Marketing User
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

39. Who can import data for all users?
Components of the Console Tab
System Administrator
Workflow rules
System Administrator profile and Marketing User Profile (import Leads)

40. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
system administrator
When a Lead is converted
Configure the settings and rules for Case processing - including Business Hours - and Escalation

41. Permission to add a category to a solution require which permission
able to delete accounts
Create on solution
summary and matrix reports
Forecasts

42. A custom summary formula cannot reference ____________ in an object.
Case Auto-Response Rule
a campaign member
other formula fields
Sales Team Role

43. Specifying a "running user" in dashboard means...
Solutions - Accounts - Opportunities
the new label value
using the data loader
Any user can view all records that the running user role can view

44. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
components of a profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
using the custom summary field
As short as a day and as long as a forever

45. What does a company profile contain?
routed to a default lead creator via email
Fiscal year - Licenses - Language - locale - time zones
Marketing User
When a Lead is converted

46. Conditional highlighting is used only in...
Case
30 days
in activity history
summary and matrix

47. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Line
Case Escalation Rule
User can log out all unsaved data is lost

48. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
All users
All organization data
Accounts - Contacts - Leads - Solutions - and Custom objects

49. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
All users
number from percentage
conditional highlighting

50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
None of the users
Sales Team Role
The Marketing User check box on the user profile page
references another summary formula

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Salesforce Certification

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