Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It is possible for a user to...
folder access level
own a record and not see it
Set thresholds for report analysis
Solution Manager

2. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Read-Only
3
anyone in the team
lead conversion

3. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Standard User
Show details and add events
Summary and table
Case queue

4. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
to a case
Custom summary and matrix reports
3 or more hours per day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

5. The maximum # of time trigger actions
Role settings
own a record and not see it
40
To use Case Queues to manage Cases

6. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Account - Contacts - Opportunities
IP address is unknown
version control capabilities
Create a report

7. A custom multi-select pick list cannot be a...
Manage public documents
controlling field for a dependent field
4k
Insert - update - upsert - delete

8. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Difference between workflow rule and workflow approval process
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Default Locale - Default Language - Default Time Zone

9. List the places where Currency is specified
Sales Cloud
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the record is saved/updated
the new label value

10. Field level security cannot be used to...
make a field required
When a Lead is converted
based on their profile
They are upgradeable

11. Super User - Can customize and administer the application
Call Support - Call Sales - Log a case online - Email Support
300
Use cases for Email-to-Case
System Administrator

12. Conditional highlighting is used only in...
components of a profile
System Administrator profile and Marketing User Profile (import Leads)
summary and matrix
Any user can view all records that the running user role can view

13. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
All organization data
Configure the settings and rules for Case processing - including Business Hours - and Escalation
an error report after the loading

14. You need which permission to specify a running user other than yourself?
YEAR(date_c) =YEAR(today())
View the account - Edit the account
View all data
Edit on solution

15. You can use _______________ for summary and matrix reporting only.
Forecasts
3
User setting
conditional highlighting

16. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Ideas
Skill requirements - Product categories - Customer types - Service levels
lead assignment rule

17. Which of the following does not need business process?
Contacts
User can log out all unsaved data is lost
Give a list of campaigns that influenced the user
salesforce.com portal

18. Applications are built on which platform?
Master-detail - many-to-many - lookup - hierarchical
build a custom forecast for the same
Case
Force.com

19. Salesforce for Microsoft Outlook is which type of client?
Line
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Call Support - Call Sales - Log a case online - Email Support
API

20. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Salesforce CRM workflow
the level of visibility
User setting
lead assignment rule

21. Can view - edit and delete their own records
an error report after the loading
Marketing -Call Center
Standard User
Components of the Console Tab

22. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
different types of sharing rules
View all data
using the custom summary field
not enforced

23. A workflow alert cannot be tracked...
salesforce.com portal
in activity history
Case Auto-Response Rule
delete the field

24. You can map a custom lead field to only one of the following objects at a single instance
Objects on managed packages
denied
Account - Contacts - Opportunities
own a record and not see it

25. Show up to 2000 records in the record count display - Print up to 1000 records in print view
except Campaign
List view
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Edit and Read opportunity

26. Managed package is always...
link to report
an error report after the loading
Metric and gauge
able to upgrade to other version

27. When you configure search settings for your organization - the new value...
All organization data
based on their profile
search for public tags
must be between 5 and 50

28. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator profile and Marketing User Profile (import Leads)
300

29. There are _________ to new picklist or multi-select picklist values for any field during a single import
forecast role hierarchy
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Workflow rules
no limits

30. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Difference between workflow rule and workflow approval process
multiple fields in SFDC
Profile

31. To edit opportunity permission - where would you make the change?
Profile
Edit on solution
API
csv files

32. You can map a custom lead field...
to a case
active assignment rules
conditional highlighting
300

33. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
reportable
links two objects together
a campaign member
in activity history

34. Create ads that display on search engines is possible in SFDC using...
All users of SFDC who have access to campaigns objects
conditional highlighting
Google
your organization's workflow

35. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
same access to the document
Permissions
4000
Salesforce CRM workflow

36. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
User setting
Marketing User
50000
The Marketing User check box on the user profile page

37. Permission to add a category to a solution require which permission
Field level security
To let the user select values in the view picklist
Custom forecasting
Create on solution

38. What is the number of values allowed in dependent pick list?
Set thresholds for report analysis
User can log out all unsaved data is lost
300
folder access level

39. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
links two objects together
Edit on solution
Line
Custom forecasting

40. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Basically - the Gmail model - all you data is stored on servers
Contacts
many to many
before it is saved in Salesforce

41. A role controls __________ that users have to an organization's data.
3 or more hours per day
the level of visibility
lead conversion
All users of SFDC who have access to campaigns objects

42. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
the record is saved/updated
Field level security
Elements within a Page Layout
Case Escalation Rule

43. You can use conditional highlighting for which types of reports?
summary and matrix reports
link to report
As short as a day and as long as a forever
be shared

44. Can only view records
40
Read-Only
4k
All users of SFDC who have access to campaigns objects

45. The administrator wants to track data over a period of time. Which graph would he use?
Line
Use cases for Email-to-Case
calculations on summary fields
reportable

46. Where do active currencies live?
Territory Management
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
before it is saved in Salesforce
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

47. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Workflows
The user is not able to edit it because it is read-only
no limits
Master-detail - many-to-many - lookup - hierarchical

48. Standard picklist fields can be controlling fields but...
multiple record types
not dependent fields
Sales Cloud
Custom summary and matrix reports

49. If using customizable forecasting - there is a seperate...
Sales Cloud
previously approved process
50000
forecast role hierarchy

50. Which graphs rely on grand total for dashboards?
Create a report
API
Metric and gauge
Google