Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. List the places where Currency is specified
User setting
Ideas
Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Profile
can be different users
Rcord type
Components of the Console Tab

3. What is the salesforce Console?
Line
Any user can view all records that the running user role can view
A tab that combines a list view and related records into one screen with different frames.
4k

4. We cannot create sharing rules on...
previously approved process
objects in a managed package
lead assignment rule
Hire date

5. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
delete the field
Custom objects - Field level security
The user loses all unsaved data after terminating the session
The email address of the user whose identify is being confirmed.

6. In order to implement more than one business process - ____________must also be implemented.
multiple record types
the new label value
API
List view

7. What is conditional highlighting for reports?
Page layouts
Set thresholds for report analysis
be shared
active assignment rules

8. A delegated approver can revoke a...
The Marketing User profile
previously approved process
Salesforce and Marketing Automation - Customer Support Management
build a custom forecast for the same

9. Software-as-a-service (SaaS) model
A running user
Adding a user to the sales team group
Solution Manager
Basically - the Gmail model - all you data is stored on servers

10. If using customizable forecasting - there is a seperate...
Business Hours
forecast role hierarchy
Custom Field
System Administrator profile and Marketing User Profile (import Leads)

11. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Summary or matrix (with at least one level of grouping)
50000
Show details and add events
folder access level

12. Conditional formatting is available for...
Summary and table
300
Contacts
able to delete accounts

13. Which information not captured on user record in Salesforce?
Manage public documents
controlling field for a dependent field
the recycle bin
Hire Date

14. Custom summary formula on report...
calculations on summary fields
the new label value
references another summary formula
Hire Date

15. What information in the user record cannot be captured without a custom field?
List view
Hire date
other formula fields
own a record and not see it

16. Sharing rules can be formed on the following except...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
There is only one record type in person account - There is no contact related list in person account
Give a list of campaigns that influenced the user
Objects on managed packages

17. A record of contact with customer support. A customer is reporting a problem or asking a question.
Basically - the Gmail model - all you data is stored on servers
Case
None of the users
30 days

18. A public group is a grouping of all except...
Queue
Accounts - Contacts - Leads - Solutions - and Custom objects
Case tasks
A tab that combines a list view and related records into one screen with different frames.

19. Allows you to define different sets of picklist values for both standard and custom picklist.
number from percentage
Permissions
Rcord type
To use Case Queues to manage Cases

20. Opportunities and quotes are a part of which cloud?
before it is saved in Salesforce
All organization data
Custom picklist
Sales Cloud

21. Who can view a campaign in SFDC?
Create on solution
Adding a user to the sales team group
Business Hours
All users of SFDC who have access to campaigns objects

22. What is the limit on the compiled size of the formula field?
number from percentage
Give a list of campaigns that influenced the user
4k
folder access level

23. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
number from percentage
controlling field for a dependent field
The user loses all unsaved data after terminating the session
Skill requirements - Product categories - Customer types - Service levels

24. Which salesforce.com feature allows the org to capture ROI on online advertising?
csv files
used on an oppy
Google adwords
Basically - the Gmail model - all you data is stored on servers

25. If a standard object is renamed - the reports are renamed based on...
Any user can view all records that the running user role can view
Use cases for Email-to-Case
Custom objects - Field level security
the new label value

26. Field level security cannot be used to...
Page layouts
System Administrator
Sales Cloud
make a field required

27. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
Salesforce ID
Marketing -Call Center
not enforced

28. Reports that must be used to create dashboard components.
using the data loader
Account - Contacts - Opportunities
Custom summary and matrix reports
Accounts - Contacts - Leads - Solutions - and Custom objects

29. There are _________ to new picklist or multi-select picklist values for any field during a single import
std price book or a price book
lead assignment rule
Components of the Console Tab
no limits

30. Which is not a standard business object?
Ideas
50000
Profile controls
To use Case Queues to manage Cases

31. A lookup field relationship...
links two objects together
summary and matrix reports
calculations on summary fields
csv files

32. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
build a custom forecast for the same
Campaign Member or Contact Role
can be different users

33. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
All organization data
Unlimited
1 day

34. What is the use of campaign influence feature on oportunities?
Accounts - Contacts - Leads - Solutions - and Custom objects
The running user does not have access to the dashboard folder
Give a list of campaigns that influenced the user
except Campaign

35. Author and the owner do not have the...
own a record and not see it
dashboard components
Edit and Read opportunity
same access to the document

36. You can map a custom lead field...
to a case
Queue
delete the field
using the data loader

37. You can use conditional highlighting for which types of reports?
3 or more hours per day
summary and matrix reports
system administrator
forecast role hierarchy

38. You can create _____________ directly from the csv import file.
parent.child relationships
active assignment rules
Download AppExchange Packages
lead assignment rule

39. Page layouts are assigned to users based on...
Role settings
be shared
a campaign member
anyone in the team

40. Which graphs rely on grand total for dashboards?
All users of SFDC who have access to campaigns objects
custom multi select picklist
3 or more hours per day
Metric and gauge

41. Give an example of a one-to many relationship between standard objects.
except Campaign
a campaign member
Gets assigned to lead owner's territory
Accounts to Opportunities - or Contacts to Cases

42. As an admin - you can schedule regular data imports...
the new label value
controlling field for a dependent field
Territory Management
using the data loader

43. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
5 MB
Business Hours
Use cases for Case Hierarchies
Rcord type

44. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Components of the Console Tab
active assignment rules
csv files

45. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
500
A tab that combines a list view and related records into one screen with different frames.
tasks scheduled calendar events

46. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Profile controls
components of a profile
Fiscal year - Licenses - Language - locale - time zones

47. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Adding a user to the sales team group
Custom Field
All users of SFDC who have access to campaigns objects
Workflow rules

48. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
YEAR(date_c) =YEAR(today())
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Profile controls
Fiscal year - Licenses - Language - locale - time zones

49. Recycle bin houses deleted data for...
Download AppExchange Packages
30 days
calculations on summary fields
conditional highlighting

50. Can only view records
API
Tabular reports
Manage public documents
Read-Only