Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can import leads for the organization
Case queue
Marketing User
Objects on managed packages
Use cases for Case Hierarchies

2. Campaigns and opportunities have a _____________ relationship.
delete the field
Line
many to much
Solutions - Accounts - Opportunities

3. Changing the data type of an existing custom field can cause data loss while changing to...
conditional highlighting
Export to excel
number from percentage
Components of the Console Tab

4. Name three settings on the Company Information page that administrators can edit.
tasks scheduled calendar events
The designated weblead owner gets an email
Master-detail - many-to-many - lookup - hierarchical
Default Locale - Default Language - Default Time Zone

5. The create new folder link will only be visible to users with which permission?
link to report
Solution Manager
Manage public documents
User setting

6. Standard objects examples
conditional highlighting
Solutions - Accounts - Opportunities
To use Case Queues to manage Cases
Marketing -Call Center

7. Determines the level of access to the dashboard data
A running user
log in to SFDC Profile
Sales Team Role
Metric - table - gauge - chart - S-Control - VF page

8. The size limit for documents uploaded is...
Salesforce and Marketing Automation - Customer Support Management
5 MB
Line
Automated rules

9. Which graphs rely on grand total for dashboards?
used on an oppy
web-to-lead
Metric and gauge
Contacts

10. Which report formats must be used to create dashboard components?
Role settings
Unlimited
Summary or matrix (with at least one level of grouping)
Case

11. Applications are built on which platform?
Salesforce and Marketing Automation - Customer Support Management
The email address of the user whose identify is being confirmed.
Force.com
parent.child relationships

12. Conditional highlighting is used only in...
Give a list of campaigns that influenced the user
summary and matrix
Elements within a Page Layout
no limits

13. Custom summary formula on report...
Create on solution
references another summary formula
Line
forecast role hierarchy

14. A custom multi-select pick list cannot be a...
make a field required
Case queue
can be different users
controlling field for a dependent field

15. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Sales Team Role
Hire Date
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
50000

16. Calendar and Task Activities are both...
Skill requirements - Product categories - Customer types - Service levels
Case Escalation Rule
tasks scheduled calendar events
summary and matrix reports

17. Personal tags cannot...
Profile controls
the record is saved/updated
be shared
List view

18. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
links two objects together
IP address is unknown
salesforce.com portal

19. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Google
Custom objects - Field level security
There is only one record type in person account - There is no contact related list in person account

20. Which is not a standard business object?
Default Locale - Default Language - Default Time Zone
Ideas
Queue
The email address of the user whose identify is being confirmed.

21. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
The running user does not have access to the dashboard folder
territory management
summary and matrix

22. Partner Portal: Users login to the web portal rather than through the...
able to upgrade to other version
salesforce.com portal
Manage public documents
The Marketing User check box on the user profile page

23. Page Layout - Field level security - Record Types
components of a profile
There is only one record type in person account - There is no contact related list in person account
Standard User
Metric and gauge

24. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Case Auto-Response Rule
The user loses all unsaved data after terminating the session
4000
Fiscal year - Licenses - Language - locale - time zones

25. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
csv files
300
When a Lead is converted

26. Sharing rules can be formed on the following except...
Objects on managed packages
Edit and Read opportunity
Role settings
Standard User

27. A person account is different from a business account because...
Case
40
Case Auto-Response Rule
There is only one record type in person account - There is no contact related list in person account

28. What is true about look up relationship?
Value is always required
1
3 or more hours per day
an error report after the loading

29. To edit opportunity permission - where would you make the change?
extend sharing for those records
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Profile
Summary or matrix (with at least one level of grouping)

30. ____________ is available for custom fiscal years.
5
Custom forecasting
components of a profile
Ideas

31. Inline editing updates the field when...
Basically - the Gmail model - all you data is stored on servers
the record is saved/updated
link to report
4k

32. Name three benefits of the cloud computing model.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
30 days
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom objects - Field level security

33. Record types are not available in...
Line
the Professional Edition
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Metric - table - gauge - chart - S-Control - VF page

34. Types of relationships that can exist between objects
Skill requirements - Product categories - Customer types - Service levels
Value is always required
anyone in the team
Master-detail - many-to-many - lookup - hierarchical

35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
All organization data
4k
delete the field
components of a profile

36. The maximum number of values allowed in a controlling field.
Standard users
Default Locale - Default Language - Default Time Zone
User setting
300

37. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile
Lead - Contact - Solution
Create a report

38. What is the salesforce Console?
Skill requirements - Product categories - Customer types - Service levels
5 MB
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
A tab that combines a list view and related records into one screen with different frames.

39. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
your organization's workflow
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Create a report

40. The size limit for documents uploaded is...
Case Auto-Response Rule
Territory Management
5 MB
summary and matrix reports

41. Charts - Tables - Metrics - Gauge
Skill requirements - Product categories - Customer types - Service levels
dashboard components
Edit and Read opportunity
Call Support - Call Sales - Log a case online - Email Support

42. The administrator wants to track data over a period of time. Which graph would he use?
Set thresholds for report analysis
The user loses all unsaved data after terminating the session
search for public tags
Line

43. How many roles can you create for your org?
many to many
None of the users
500
All organization data

44. You can create _____________ directly from the csv import file.
make a field required
not enforced
parent.child relationships
make a field required

45. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Salesforce ID
Contacts
Unlimited

46. A custom summary formula cannot reference ____________ in an object.
other formula fields
Objects on managed packages
Summary or matrix (with at least one level of grouping)
Marketing -Call Center

47. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
web-to-lead
Rules and the use of Email Templates
To let the user select values in the view picklist

48. Create and manage letterheads and email templates
Custom summary and matrix reports
many to many
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Accounts - Contacts - Leads - Solutions - and Custom objects

49. You can delete the _____________ that is on an oppy.
Automated rules
std price book or a price book
Objects on managed packages
Basically - the Gmail model - all you data is stored on servers

50. A record of contact with customer support. A customer is reporting a problem or asking a question.
multiple fields in SFDC
used on an oppy
The running user does not have access to the dashboard folder
Case