Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
same access to the document
a campaign member
own a record and not see it
Default Locale - Default Language - Default Time Zone

2. What is Salesforce?
The email address of the user whose identify is being confirmed.
Salesforce and Marketing Automation - Customer Support Management
Unlimited
before it is saved in Salesforce

3. Types of relationships that can exist between objects
one language at a time
before it is saved in Salesforce
Master-detail - many-to-many - lookup - hierarchical
To use Case Queues to manage Cases

4. The size limit for documents uploaded is...
summary and matrix reports
Edit and Read opportunity
250
5 MB

5. A role controls __________ that users have to an organization's data.
the level of visibility
System Administrator profile and Marketing User Profile (import Leads)
Tabular reports
before it is saved in Salesforce

6. A delegated approver can revoke a...
Contacts
not enforced
previously approved process
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

7. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Read-Only
Accounts - Contacts - Leads - Solutions - and Custom objects
automatically maps
territory management

8. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
lead assignment rule
Use cases for Web-to-Case
use everywhere rule

9. When a case is deleted - following are deleted except
rollup summary field
Case tasks
previously approved process
delete the field

10. What data can you export out of SFDC?
To use the campaign import wizards
All organization data
different types of sharing rules
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

11. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Lead - Contact - Solution
List view
Fiscal year - Licenses - Language - locale - time zones
Contacts

12. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
version control capabilities
Standard users
number from percentage

13. ____________ is available for custom fiscal years.
Custom forecasting
5 MB
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case Auto-Response Rule

14. Which of the following does not need business process?
automatically maps
Summary or matrix (with at least one level of grouping)
YEAR(date_c) =YEAR(today())
Contacts

15. What is the number of values allowed in dependent pick list?
300
folder access level
Default Locale - Default Language - Default Time Zone
Elements within a Page Layout

16. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
summary and matrix
custom multi select picklist
same access to the document
Workflow rules

17. History tracking can be performed on the following standard objects except...
Skill requirements - Product categories - Customer types - Service levels
A tab that combines a list view and related records into one screen with different frames.
Territory Management
Forecasts

18. A lead has been converted. Where can we find the campaigns associated with it?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To display extended web content on SF window
Use cases for Case Hierarchies
Opportunity campaign related list - Contact campaign related list

19. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Standard users
can be different users
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Field level security

20. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
automatically maps
calculations on summary fields
The designated weblead owner gets an email

21. Standard User Permissions + can import leads for the organization
Adding a user to the sales team group
must be between 5 and 50
Tabular reports
Marketing User

22. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
lead conversion
One solution field
Contacts

23. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Download AppExchange Packages
The email address of the user whose identify is being confirmed.
IP address is unknown
The user loses all unsaved data after terminating the session

24. Who can view campaigns?
used on an oppy
All users
One solution field
Line

25. Standard picklist fields can be controlling fields but...
4000
Use cases for Case Hierarchies
not enforced
not dependent fields

26. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Rcord type
Marketing User

27. Two options for restricting access via IP Ranges
upgrade a managed application
own a record and not see it
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Workflow rules

28. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Ideas
Edit on solution
Sales Team Role
5 MB

29. Users can _____________ from the sidebar and advanced search
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
search for public tags
A running user
Google

30. How would an administrator modify lookup records in a console layout?
Standard Field
rollup summary field
Mini Page Layout
1

31. You can map a single column from the csv file to...
Default Locale - Default Language - Default Time Zone
multiple fields in SFDC
The designated weblead owner gets an email
multiple record types

32. The account owner - opportunit owners - and case owners...
can be different users
The user is not able to edit it because it is read-only
Account - Contacts - Opportunities
Master-detail - many-to-many - lookup - hierarchical

33. Who can view a campaign in SFDC?
calculations on summary fields
All users of SFDC who have access to campaigns objects
Profile
used on an oppy

34. Record types are not available in...
Hire date
be shared
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the Professional Edition

35. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Role settings
50000
Create a report
reportable

36. The administrator wants to track data over a period of time. Which graph would he use?
All users
Line
Unlimited
not enforced

37. What is conditional highlighting for reports?
no limits
Set thresholds for report analysis
API
web-to-lead

38. Opportunities and quotes are a part of which cloud?
All users
Hire date
the new label value
Sales Cloud

39. Error on failed web to lead validation is...
routed to a default lead creator via email
When a Lead is converted
Permissions
To display extended web content on SF window

40. You can customize Profile to restrict users' ability to...
3 or more hours per day
Business Hours
Solutions - Accounts - Opportunities
log in to SFDC Profile

41. List the places where Currency is specified
used on an oppy
System Administrator
in activity history
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

42. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
3
4000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
cause data loss

43. A workflow alert cannot be tracked...
Custom picklist
search for public tags
in activity history
Case tasks

44. Custom objects are...
User can log out all unsaved data is lost
based on their profile
denied
reportable

45. Dated exchange rates can be set in the time range of...
User can log out all unsaved data is lost
As short as a day and as long as a forever
Profile
Objects on managed packages

46. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Force.com
an error report after the loading
denied

47. Custom fiscal year works on a define once and...
use everywhere rule
API
The email address of the user whose identify is being confirmed.
5 MB

48. Calendar and Task Activities are both...
Any user can view all records that the running user role can view
tasks scheduled calendar events
Google adwords
reportable

49. Author and the owner do not have the...
Workflow rules
your organization's workflow
30 days
same access to the document

50. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
must be between 5 and 50
parent.child relationships
4000