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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom lead field can be mapped to...
300
Forecasts
Automated rules
One solution field

2. While scheduling an email reports user specifies all except...
link to report
Custom summary and matrix reports
All organization data
csv files

3. In conditional highlighting - how may maximum conditions are allowed per report?
To use the campaign import wizards
5
Force.com
3

4. Give an example of a one-to many relationship between standard objects.
All organization data
Case Escalation Rule
Accounts to Opportunities - or Contacts to Cases
routed to a default lead creator via email

5. You need which permission to specify a running user other than yourself?
40
Territory Management
View all data
The designated weblead owner gets an email

6. If a standard object is renamed - the reports are renamed based on...
User setting
the new label value
folder access level
make a field required

7. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
They are upgradeable
not enforced
Create a report
Salesforce and Marketing Automation - Customer Support Management

8. A public group is a grouping of all except...
Queue
Export to excel
lead conversion
Basically - the Gmail model - all you data is stored on servers

9. You can create _____________ directly from the csv import file.
Rules and the use of Email Templates
cause data loss
parent.child relationships
no limits

10. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
to a case
To let the user select values in the view picklist
The email address of the user whose identify is being confirmed.
Rules and the use of Email Templates

11. When a case is deleted - following are deleted except
Profile
Case tasks
version control capabilities
To use Case Queues to manage Cases

12. An online form to capture lead information - Email template response content published on your web site.
To use the campaign import wizards
web-to-lead
Custom Field
different types of sharing rules

13. It is possible for a user to...
Opportunity campaign related list - Contact campaign related list
own a record and not see it
To use the campaign import wizards
To capture unique data of the business

14. How many lead assignment rules can be active at one time?
Business Hours
Metric and gauge
1
own a record and not see it

15. Page Layout - Field level security - Record Types
territory management
Elements within a Page Layout
components of a profile
make a field required

16. Custom fiscal year works on a define once and...
4000
use everywhere rule
rollup summary field
Call Support - Call Sales - Log a case online - Email Support

17. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
API
Custom Field
Opportunity campaign related list - Contact campaign related list

18. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
number from percentage
View all data
There is only one record type in person account - There is no contact related list in person account
Sales Team Role

19. ____________ is not available for printable lists
Export to excel
Use cases for Case Hierarchies
Edit and Read opportunity
Gets assigned to lead owner's territory

20. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
The user is not able to edit it because it is read-only
system administrator
Solutions - Accounts - Opportunities

21. Author and the owner do not have the...
Create on solution
lead conversion
Contract Manager
same access to the document

22. The maximum number of values allowed in a controlling field.
300
Objects on managed packages
Salesforce and Marketing Automation - Customer Support Management
Solution Manager

23. Reports that must be used to create dashboard components.
tasks scheduled calendar events
Contacts
Custom summary and matrix reports
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

24. Salesforce for Microsoft Outlook is which type of client?
denied
Hire date
API
using the data loader

25. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
controlling field for a dependent field
able to upgrade to other version
The Marketing User profile

26. The maximum # of time trigger actions
Page layouts
Case Auto-Response Rule
rollup summary field
40

27. Standard picklist fields can be controlling fields but...
3
used on an oppy
Gets assigned to lead owner's territory
not dependent fields

28. A delegated approver can revoke a...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
previously approved process
Campaign Member or Contact Role
the record is saved/updated

29. What information in the user record cannot be captured without a custom field?
Hire date
A running user
Territory Management
web-to-lead

30. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Marketing User
search for public tags
dashboard components
Case Auto-Response Rule

31. If using customizable forecasting - there is a seperate...
Fiscal year - Licenses - Language - locale - time zones
extend sharing for those records
forecast role hierarchy
5

32. You can import only ___________ per CSV file.
std price book or a price book
the Professional Edition
one language at a time
Permissions

33. Conditional highlighting is used only in...
in activity history
summary and matrix
Solution Manager
Components of the Console Tab

34. A workflow alert cannot be tracked...
Metric - table - gauge - chart - S-Control - VF page
The user is not able to edit it because it is read-only
Case Escalation Rule
in activity history

35. A _____________ cannot be the controlling field for a dependent field.
Custom objects - Field level security
the new label value
custom multi select picklist
Summary and table

36. Record types are not available in...
multiple record types
the Professional Edition
User setting
Components of the Console Tab

37. How many roles can you create for your org?
delete the field
500
Basically - the Gmail model - all you data is stored on servers
The email address of the user whose identify is being confirmed.

38. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
not dependent fields
Salesforce CRM workflow
no limits

39. The size limit for documents uploaded is...
to a case
Case
5 MB
YEAR(date_c) =YEAR(today())

40. Error on failed web to lead validation is...
routed to a default lead creator via email
Solutions - Accounts - Opportunities
All organization data
The Marketing User profile

41. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
delete the field
System Administrator
build a custom forecast for the same
one language at a time

42. Standard User Permissions + can import leads for the organization
Gets assigned to lead owner's territory
Custom forecasting
reportable
Marketing User

43. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Google adwords
in activity history
Difference between workflow rule and workflow approval process
can be different users

44. Inline editing updates the field when...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
active assignment rules
the record is saved/updated
Summary and table

45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
To display extended web content on SF window
Edit and Read opportunity
must be between 5 and 50
Line

46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
3
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Automated rules
able to delete accounts

47. You can customize Profile to restrict users' ability to...
Show details and add events
log in to SFDC Profile
Objects on managed packages
search for public tags

48. A lookup field relationship...
Sales Team Role
YEAR(date_c) =YEAR(today())
links two objects together
using the data loader

49. Two options for restricting access via IP Ranges
used on an oppy
Use cases for Web-to-Case
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Salesforce CRM workflow

50. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Accounts - Contacts - Leads - Solutions - and Custom objects
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
denied
IP address is unknown

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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