Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Determines the level of access to the dashboard data
Profile
A running user
forecast role hierarchy
automatically maps

2. Conditional formatting is available for...
Custom objects - Field level security
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Summary and table
All organization data

3. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
in activity history
one language at a time
territory management
Summary and table

4. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Forecasts
Standard Field
3 or more hours per day
must be between 5 and 50

5. Who can view campaigns?
able to delete accounts
Business Hours
Call Support - Call Sales - Log a case online - Email Support
All users

6. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Permissions
Difference between workflow rule and workflow approval process
Google

7. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
To let the user select values in the view picklist
A running user
Campaign Member or Contact Role

8. What is the number of values allowed in dependent pick list?
Gets assigned to lead owner's territory
All users of SFDC who have access to campaigns objects
There is only one record type in person account - There is no contact related list in person account
300

9. Used to escalate a case if it has not been resolved within a specified period of time.
300
Case Escalation Rule
1 day
Campaign Member or Contact Role

10. A _____________ cannot be the controlling field for a dependent field.
forecast role hierarchy
Opportunity campaign related list - Contact campaign related list
Sales Cloud
custom multi select picklist

11. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Case Auto-Response Rule
Case queue
50000
version control capabilities

12. Software-as-a-service (SaaS) model
dashboard components
same access to the document
Create a report
Basically - the Gmail model - all you data is stored on servers

13. What data can you export out of SFDC?
Elements within a Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
All organization data
used on an oppy

14. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Opportunity campaign related list - Contact campaign related list
no limits
denied

15. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
extend sharing for those records
The user is not able to edit it because it is read-only
able to upgrade to other version

16. How many Editions are there in SFDC?
other formula fields
number from percentage
5
using the data loader

17. Where would you make changes in order to make default tabs visible?
Profile
User setting
Difference between workflow rule and workflow approval process
tasks scheduled calendar events

18. What can stop a scheduled report-dashboard run?
the new label value
Custom Field
List view
The running user does not have access to the dashboard folder

19. Custom summary formula on report...
Components of the Console Tab
references another summary formula
reportable
Profile

20. As an admin - you can schedule regular data imports...
using the data loader
before it is saved in Salesforce
Lead - Contact - Solution
Basically - the Gmail model - all you data is stored on servers

21. During a lead import - you can choose to enable ___________ as part of the import.
Difference between workflow rule and workflow approval process
same access to the document
parent.child relationships
active assignment rules

22. A record of contact with customer support. A customer is reporting a problem or asking a question.
tasks scheduled calendar events
Case
Use cases for Web-to-Case
300

23. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Use cases for Web-to-Case
Download AppExchange Packages
number from percentage
Case Escalation Rule

24. In conditional highlighting - how may maximum conditions are allowed per report?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
3
Territory Management
objects in a managed package

25. Specifying a "running user" in dashboard means...
territory management
Any user can view all records that the running user role can view
Account - Contacts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

26. A custom multi-select pick list cannot be a...
The running user does not have access to the dashboard folder
controlling field for a dependent field
other formula fields
summary and matrix

27. Create ads that display on search engines is possible in SFDC using...
Rules and the use of Email Templates
reportable
Google
summary and matrix

28. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
To use the campaign import wizards
delete the field
extend sharing for those records
must be between 5 and 50

29. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
List view
All users of SFDC who have access to campaigns objects
many to much

30. Standard User Permissions + can import leads for the organization
The running user does not have access to the dashboard folder
Summary or matrix (with at least one level of grouping)
Marketing User
Campaign Member or Contact Role

31. Reports that must be used to create dashboard components.
Case Escalation Rule
40
Set thresholds for report analysis
Custom summary and matrix reports

32. The data loader can load all objects - including custom objects - It generates...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
a campaign member
an error report after the loading
View the account - Edit the account

33. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
None of the users
All organization data
Edit and Read opportunity

34. A lead has been converted. Where can we find the campaigns associated with it?
to a case
Opportunity campaign related list - Contact campaign related list
5 MB
Campaign Member or Contact Role

35. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Rcord type
Workflows
User setting
Forecasts

36. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
csv files
3
The Marketing User profile

37. History tracking can be performed on the following standard objects except...
Custom summary and matrix reports
Line
Forecasts
4000

38. Standard picklist fields can be controlling fields but...
The designated weblead owner gets an email
Basically - the Gmail model - all you data is stored on servers
Sales Cloud
not dependent fields

39. The documents tab does not contain...
cause data loss
Case Escalation Rule
active assignment rules
version control capabilities

40. It is possible for a user to...
Case Auto-Response Rule
A running user
Google
own a record and not see it

41. Error on failed web to lead validation is...
Page layouts
routed to a default lead creator via email
summary and matrix reports
The Marketing User profile

42. To edit opportunity permission - where would you make the change?
Create a report
Salesforce ID
All organization data
Profile

43. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Any user can view all records that the running user role can view
To use Case Queues to manage Cases
View the account - Edit the account
Default Locale - Default Language - Default Time Zone

44. ____________ is not available for printable lists
Use cases for Case Hierarchies
Export to excel
able to upgrade to other version
Profile

45. What is true about look up relationships?
previously approved process
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
automatically maps
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

46. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Edit and Read opportunity
To use the campaign import wizards
Contacts

47. We cannot create sharing rules on...
Skill requirements - Product categories - Customer types - Service levels
used on an oppy
objects in a managed package
references another summary formula

48. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
They are upgradeable
Objects on managed packages
using the custom summary field
Contract Manager

49. Applications are built on which platform?
Force.com
many to many
IP address is unknown
System Administrator

50. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
5 MB
log in to SFDC Profile
build a custom forecast for the same
To use a Case Assignment