Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
Line
Standard users
previously approved process
Set thresholds for report analysis

2. A record of contact with customer support. A customer is reporting a problem or asking a question.
Workflows
Case
Show details and add events
the Professional Edition

3. The # of business hours that can be set for the organization to operate
Unlimited
Hire Date
A tab that combines a list view and related records into one screen with different frames.
tasks scheduled calendar events

4. An account team can be added by all except...
anyone in the team
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
API
Create a report

5. Field level security cannot be used to...
YEAR(date_c) =YEAR(today())
Business Hours
Case
make a field required

6. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
summary and matrix
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
multiple fields in SFDC
3 or more hours per day

7. What does a company profile contain?
Tabular reports
Fiscal year - Licenses - Language - locale - time zones
To let the user select values in the view picklist
not enforced

8. Which is not a standard business object?
All organization data
Ideas
the recycle bin
anyone in the team

9. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Create a report
Contract Manager
Sales Team Role

10. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
can be different users
50000
Elements within a Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

11. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
4000
Custom Field
Accounts to Opportunities - or Contacts to Cases

12. Specifying a "running user" in dashboard means...
Forecasts
250
Any user can view all records that the running user role can view
Edit and Read opportunity

13. Record types are used to implement custom business processes by associating them to specific
upgrade a managed application
The Marketing User check box on the user profile page
link to report
Page layouts

14. A role has a ________ relationship with users.
None of the users
To let the user select values in the view picklist
reportable
many to many

15. Name the standard applications in the list.
Components of the Console Tab
Marketing -Call Center
Use cases for Case Hierarchies
Difference between workflow rule and workflow approval process

16. Software-as-a-service (SaaS) model
not enforced
Case Escalation Rule
Basically - the Gmail model - all you data is stored on servers
Custom objects - Field level security

17. You can customize Profile to restrict users' ability to...
Line
lead assignment rule
log in to SFDC Profile
Edit and Read opportunity

18. What is the limit on the compiled size of the formula field?
Basically - the Gmail model - all you data is stored on servers
4k
except Campaign
Metric - table - gauge - chart - S-Control - VF page

19. Reports that must be used to create dashboard components.
Difference between workflow rule and workflow approval process
Custom summary and matrix reports
extend sharing for those records
link to report

20. Allows you to define different sets of picklist values for both standard and custom picklist.
To let the user select values in the view picklist
anyone in the team
Rcord type
active assignment rules

21. If using customizable forecasting - there is a seperate...
able to delete accounts
As short as a day and as long as a forever
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
forecast role hierarchy

22. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
rollup summary field
references another summary formula
Read-Only
Case queue

23. Who can view campaigns?
All users
Marketing User
Skill requirements - Product categories - Customer types - Service levels
All users of SFDC who have access to campaigns objects

24. A custom multi-select pick list cannot be a...
5 MB
controlling field for a dependent field
30 days
Territory Management

25. You can modify the contents of a folder if the ______________ is set to read/write.
many to much
folder access level
Standard User
User can log out all unsaved data is lost

26. What objects may be imported or updated using the Import Wizard?
based on their profile
Accounts - Contacts - Leads - Solutions - and Custom objects
Value is always required
Ideas

27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Opportunity campaign related list - Contact campaign related list
Manage public documents
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
different types of sharing rules

28. You can create _____________ directly from the csv import file.
To capture unique data of the business
the Professional Edition
View all data
parent.child relationships

29. A workflow alert cannot be tracked...
conditional highlighting
in activity history
30 days
Set thresholds for report analysis

30. Which of the following does not need business process?
system administrator
log in to SFDC Profile
Contacts
Territory Management

31. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Solution Manager
able to delete accounts
territory management
Permissions

32. Your recycle bin record limit is _____times the MBs in your general storage
based on their profile
250
Page layouts
Profile

33. A custom lead field can be mapped to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
One solution field
denied
The Marketing User profile

34. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
extend sharing for those records
5 MB
4000

35. You can delete the _____________ that is on an oppy.
YEAR(date_c) =YEAR(today())
Rcord type
std price book or a price book
Salesforce and Marketing Automation - Customer Support Management

36. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
salesforce.com portal
All users
All organization data

37. Can only view records
version control capabilities
300
salesforce.com portal
Read-Only

38. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Rules and the use of Email Templates
Elements within a Page Layout
The Marketing User check box on the user profile page
using the custom summary field

39. You must create the business process before creating record types for each of these objects...
lead assignment rule
except Campaign
Use cases for Web-to-Case
Force.com

40. It is possible for a user to...
Edit on solution
own a record and not see it
When a Lead is converted
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

41. ____________ is available for custom fiscal years.
parent.child relationships
YEAR(date_c) =YEAR(today())
Objects on managed packages
Custom forecasting

42. Determines the level of access to the dashboard data
One solution field
tasks scheduled calendar events
A running user
None of the users

43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Forecasts
IP address is unknown
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

44. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
4k
Profile
Hire Date
before it is saved in Salesforce

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. How many roles can you create for your org?
Salesforce CRM workflow
500
Create a report
Custom Field

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
User setting
Basically - the Gmail model - all you data is stored on servers
lead assignment rule
Adding a user to the sales team group

48. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All users
custom multi select picklist
delete the field

49. To edit opportunity permission - where would you make the change?
to a case
Profile
A running user
System Administrator

50. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Any user can view all records that the running user role can view
A running user
make a field required