Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. It is possible for a user to...






2. What is conditional highlighting for reports?






3. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






4. You must create the business process before creating record types for each of these objects...






5. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






6. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






7. What data can you export out of SFDC?






8. Who can import data for all users?






9. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






10. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






11. When you configure search settings for your organization - the new value...






12. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






13. During a lead import - you can choose to enable ___________ as part of the import.






14. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






15. Partner Portal: Users login to the web portal rather than through the...






16. Where would you make changes in order to make default tabs visible?






17. Error on failed web to lead validation is...






18. You need which permission to specify a running user other than yourself?






19. The ____________ is a custom field that aggregates child record information in to the parent record.






20. Record types are used to implement custom business processes by associating them to specific






21. A workflow alert cannot be tracked...






22. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






24. How would an administrator modify lookup records in a console layout?






25. Custom objects are...






26. What is the limit on the compiled size of the formula field?






27. A public group is a grouping of all except...






28. A role has a ________ relationship with users.






29. History tracking can be performed on the following standard objects except...






30. Determines the level of access to the dashboard data






31. ____________ is not available for printable lists






32. Field level security cannot be used to...






33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






34. Which is not a standard business object?






35. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






36. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






37. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






38. Custom summary formulas are...






39. What is the role of Primary Object when creating custom report types?






40. How many lead assignment rules can be active at one time?






41. If using customizable forecasting - there is a seperate...






42. A record of contact with customer support. A customer is reporting a problem or asking a question.






43. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






44. Applications are built on which platform?






45. Author and the owner do not have the...






46. Which of these are inherited from objects on homepage in a console layout?






47. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






48. Can view - edit and delete their own records






49. A person account is different from a business account because...






50. As an admin - you can schedule regular data imports...