Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Users with access to opportunities as sales team members cannot...
The user is not able to edit it because it is read-only
summary and matrix reports
extend sharing for those records
Queue

2. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
The Marketing User profile
parent.child relationships
Salesforce CRM workflow
Fiscal year - Licenses - Language - locale - time zones

3. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
3 or more hours per day
Profile
Marketing -Call Center
As short as a day and as long as a forever

4. What is the limit on the compiled size of the formula field?
4k
Summary and table
custom multi select picklist
rollup summary field

5. There are _________ to new picklist or multi-select picklist values for any field during a single import
Custom summary and matrix reports
To use the campaign import wizards
no limits
Lead - Contact - Solution

6. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
active assignment rules
Automated rules
able to delete accounts

7. Recycle bin houses deleted data for...
30 days
Read-Only
Campaign Member or Contact Role
Custom picklist

8. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Marketing -Call Center
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
a campaign member
csv files

9. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Use cases for Case Hierarchies
Territory Management
system administrator
Lead - Contact - Solution

10. Used to escalate a case if it has not been resolved within a specified period of time.
Case
Tabular reports
Case Escalation Rule
All users of SFDC who have access to campaigns objects

11. The system ___________ std lead fields to standard account - contact - and oppy fields.
Difference between workflow rule and workflow approval process
automatically maps
To use the campaign import wizards
System Administrator

12. Dated exchange rates can be set in the time range of...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the Professional Edition
conditional highlighting
As short as a day and as long as a forever

13. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Contract Manager
different types of sharing rules
Objects on managed packages
View all data

14. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
extend sharing for those records
System Administrator profile and Marketing User Profile (import Leads)
Account - Contacts - Opportunities
IP address is unknown

15. Conditional highlighting is used only in...
lead assignment rule
active assignment rules
summary and matrix
using the data loader

16. _____________can import a maximum of 500 account records in a session.
Standard users
Hire Date
The designated weblead owner gets an email
System Administrator

17. What does a company profile contain?
A tab that combines a list view and related records into one screen with different frames.
Sales Cloud
Custom Field
Fiscal year - Licenses - Language - locale - time zones

18. Error on failed web to lead validation is...
Profile
controlling field for a dependent field
Summary or matrix (with at least one level of grouping)
routed to a default lead creator via email

19. What data can you export out of SFDC?
All organization data
Any user can view all records that the running user role can view
salesforce.com portal
using the data loader

20. Standard User Permissions + can manage published solutions + can manage solution categories
30 days
automatically maps
Solution Manager
View all data

21. What can stop a scheduled report-dashboard run?
routed to a default lead creator via email
Elements within a Page Layout
Force.com
The running user does not have access to the dashboard folder

22. Which report formats must be used to create dashboard components?
Case Auto-Response Rule
Automated rules
Summary or matrix (with at least one level of grouping)
To capture unique data of the business

23. Name the standard applications in the list.
lead assignment rule
Marketing -Call Center
Custom picklist
no limits

24. We cannot create sharing rules on...
The designated weblead owner gets an email
objects in a managed package
Fiscal year - Licenses - Language - locale - time zones
different types of sharing rules

25. An account team can be added by all except...
Mini Page Layout
anyone in the team
None of the users
Custom objects - Field level security

26. You can delete the _____________ that is on an oppy.
std price book or a price book
using the data loader
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
automatically maps

27. A delegated approver can revoke a...
the new label value
salesforce.com portal
previously approved process
Give a list of campaigns that influenced the user

28. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Mini Page Layout
be shared
using the custom summary field

29. What data can you request for in the weekly data export?
summary and matrix reports
multiple fields in SFDC
All organization data
300

30. Standard objects examples
Forecasts
dashboard components
When a Lead is converted
Solutions - Accounts - Opportunities

31. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
IP address is unknown
Territory Management
Sales Team Role
Forecasts

32. Create ads that display on search engines is possible in SFDC using...
Google
active assignment rules
300
Account - Contacts - Opportunities

33. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Campaign Member or Contact Role
Difference between workflow rule and workflow approval process
1 day
Solutions - Accounts - Opportunities

34. Can view - edit and delete their own records
active assignment rules
using the data loader
Objects on managed packages
Standard User

35. You can map a custom lead field...
to a case
Value is always required
All organization data
Opportunity campaign related list - Contact campaign related list

36. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Rcord type
different types of sharing rules
The user loses all unsaved data after terminating the session
Show details and add events

37. ____________ is not available for printable lists
Export to excel
Line
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
lead assignment rule

38. Name three benefits of the cloud computing model.
5 MB
make a field required
Opportunity campaign related list - Contact campaign related list
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

39. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
rollup summary field
Profile controls
Opportunity campaign related list - Contact campaign related list
using the data loader

40. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
components of a profile
Case Auto-Response Rule
Adding a user to the sales team group

41. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
routed to a default lead creator via email
Read-Only
To use Case Queues to manage Cases
Elements within a Page Layout

42. Charts - Tables - Metrics - Gauge
User setting
objects in a managed package
Solutions - Accounts - Opportunities
dashboard components

43. You can import only ___________ per CSV file.
custom multi select picklist
one language at a time
4000
They are upgradeable

44. Page layouts are assigned to users based on...
make a field required
250
Role settings
Business Hours

45. Which information not captured on user record in Salesforce?
Elements within a Page Layout
multiple fields in SFDC
Hire Date
They are upgradeable

46. Custom summary formulas are...
The user is not able to edit it because it is read-only
Opportunity campaign related list - Contact campaign related list
calculations on summary fields
Sales Team Role

47. Which is not a standard business object?
Ideas
All users
Campaign Member or Contact Role
Tabular reports

48. The ____________ is a custom field that aggregates child record information in to the parent record.
Metric and gauge
rollup summary field
Download AppExchange Packages
many to much

49. A custom multi-select pick list cannot be a...
controlling field for a dependent field
extend sharing for those records
Page layouts
Show details and add events

50. ____________ is available for custom fiscal years.
conditional highlighting
Custom forecasting
other formula fields
Create on solution