Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Salesforce for Microsoft Outlook is which type of client?
API
Custom forecasting
Account - Contacts - Opportunities
one language at a time

2. Inline editing updates the field when...
the record is saved/updated
lead conversion
Standard User
the Professional Edition

3. As a ________________ you can create page layout in the console and assign it to profiles.
calculations on summary fields
multiple record types
references another summary formula
system administrator

4. Changing the data type of an existing custom field can cause data loss while changing to...
a campaign member
parent.child relationships
4k
number from percentage

5. You can map a custom lead field to only one of the following objects at a single instance
number from percentage
5
Force.com
Account - Contacts - Opportunities

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Queue
web-to-lead
Sales Team Role
salesforce.com portal

7. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Custom summary and matrix reports
Default Locale - Default Language - Default Time Zone
parent.child relationships
Territory Management

8. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Read-Only
Difference between workflow rule and workflow approval process
Forecasts
the Professional Edition

9. If the data validation at web to lead form fails - who will get the error report?
reportable
based on their profile
Profile
The designated weblead owner gets an email

10. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
The Marketing User profile
Case Escalation Rule
Components of the Console Tab

11. Name three sources from which cases can be created.
the record is saved/updated
Ideas
Custom forecasting
Call Support - Call Sales - Log a case online - Email Support

12. In conditional highlighting - how may maximum conditions are allowed per report?
be shared
forecast role hierarchy
references another summary formula
3

13. Give an example of a one-to many relationship between standard objects.
the record is saved/updated
Accounts to Opportunities - or Contacts to Cases
Edit and Read opportunity
There is only one record type in person account - There is no contact related list in person account

14. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
dashboard components
Contract Manager
Profile controls
The Marketing User check box on the user profile page

15. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Use cases for Email-to-Case
Rules and the use of Email Templates
A running user

16. Field level security cannot be used to...
Workflows
They are upgradeable
make a field required
As short as a day and as long as a forever

17. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
To use Case Queues to manage Cases
Permissions
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Marketing User

18. You can import only ___________ per CSV file.
able to upgrade to other version
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To let the user select values in the view picklist
one language at a time

19. What is true about look up relationships?
references another summary formula
500
no limits
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

20. Can only view records
3 or more hours per day
Standard Field
based on their profile
Read-Only

21. Custom fiscal year works on a define once and...
use everywhere rule
Account - Contacts - Opportunities
be shared
50000

22. A _____________ cannot be the controlling field for a dependent field.
in activity history
custom multi select picklist
denied
Tabular reports

23. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Standard Field
components of a profile
search for public tags

24. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To use a Case Assignment
number from percentage
Gets assigned to lead owner's territory
Business Hours

25. When is a custom object created?
automatically maps
system administrator
To capture unique data of the business
no limits

26. You must create the business process before creating record types for each of these objects...
To capture unique data of the business
except Campaign
Use cases for Case Hierarchies
version control capabilities

27. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
no limits
Sales Team Role
4000
System Administrator

28. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
system administrator
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The running user does not have access to the dashboard folder

29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
able to upgrade to other version
3 or more hours per day
Profile
Opportunity campaign related list - Contact campaign related list

30. Specifying a "running user" in dashboard means...
To use a Case Assignment
Configure the settings and rules for Case processing - including Business Hours - and Escalation
View all data
Any user can view all records that the running user role can view

31. You can map a single column from the csv file to...
can be different users
Manage public documents
5 MB
multiple fields in SFDC

32. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Field level security
Custom picklist
summary and matrix reports
Use cases for Web-to-Case

33. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
Google adwords
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce CRM workflow

34. What data can you export out of SFDC?
All organization data
To use Case Queues to manage Cases
reportable
controlling field for a dependent field

35. How would an administrator modify lookup records in a console layout?
Mini Page Layout
in activity history
many to many
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

36. What does a company profile contain?
Marketing User
Fiscal year - Licenses - Language - locale - time zones
an error report after the loading
search for public tags

37. The maximum # of time trigger actions
not dependent fields
active assignment rules
40
The email address of the user whose identify is being confirmed.

38. You can use conditional highlighting for which types of reports?
When a Lead is converted
Use cases for Email-to-Case
summary and matrix reports
Read-Only

39. It is possible for a user to...
summary and matrix reports
Workflows
own a record and not see it
Marketing User

40. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Create a report
the Professional Edition
Show details and add events
controlling field for a dependent field

41. Personal tags cannot...
Components of the Console Tab
Contacts
be shared
Export to excel

42. Create and manage letterheads and email templates
Custom summary and matrix reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates
same access to the document
links two objects together

43. You can modify the contents of a folder if the ______________ is set to read/write.
Tabular reports
Accounts to Opportunities - or Contacts to Cases
folder access level
lead assignment rule

44. As an admin - you can schedule regular data imports...
system administrator
delete the field
using the data loader
Edit on solution

45. List the places where Currency is specified
The Marketing User profile
Contract Manager
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
to a case

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case
territory management
Case Auto-Response Rule

47. A role has a ________ relationship with users.
1 day
same access to the document
many to many
Metric - table - gauge - chart - S-Control - VF page

48. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Difference between workflow rule and workflow approval process
Profile

49. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
To use Case Queues to manage Cases
Create a report
many to many
The user is not able to edit it because it is read-only

50. What is Salesforce?
Contract Manager
Accounts to Opportunities - or Contacts to Cases
Salesforce and Marketing Automation - Customer Support Management
the level of visibility