Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which information not captured on user record in Salesforce?
Elements within a Page Layout
lead conversion
make a field required
Hire Date

2. The create new folder link will only be visible to users with which permission?
Lead - Contact - Solution
Ideas
a campaign member
Manage public documents

3. Standard User Permissions + can import leads for the organization
Marketing User
Profile
To display extended web content on SF window
Use cases for Web-to-Case

4. Which graphs rely on grand total for dashboards?
Metric and gauge
The email address of the user whose identify is being confirmed.
Case queue
automatically maps

5. Field level security cannot be used to...
5 MB
based on their profile
make a field required
Use cases for Case Hierarchies

6. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
User setting
not enforced
Difference between workflow rule and workflow approval process

7. Create and manage letterheads and email templates
Standard User
be shared
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile controls

8. Business process is available in following objects: _______________
search for public tags
parent.child relationships
able to upgrade to other version
Lead - Contact - Solution

9. Available out of box - cannot be deleted (You can change the label name).
Standard Field
own a record and not see it
lead assignment rule
Field level security

10. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
System Administrator profile and Marketing User Profile (import Leads)
YEAR(date_c) =YEAR(today())
Insert - update - upsert - delete
the record is saved/updated

11. The documents tab does not contain...
Salesforce ID
version control capabilities
based on their profile
Forecasts

12. A lookup field relationship...
reportable
links two objects together
To capture unique data of the business
Rcord type

13. Campaigns and opportunities have a _____________ relationship.
All users of SFDC who have access to campaigns objects
based on their profile
many to much
30 days

14. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
5 MB
system administrator
5 MB

15. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
make a field required
Elements within a Page Layout
Create a report
Case tasks

16. The size limit for documents uploaded is...
Use cases for Email-to-Case
web-to-lead
calculations on summary fields
5 MB

17. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Hire date
active assignment rules
Marketing -Call Center

18. Which salesforce.com feature allows the org to capture ROI on online advertising?
except Campaign
Google adwords
to a case
The running user does not have access to the dashboard folder

19. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Territory Management
Edit and Read opportunity
List view
Sales Team Role

20. While scheduling an email reports user specifies all except...
a campaign member
Difference between workflow rule and workflow approval process
IP address is unknown
link to report

21. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Adding a user to the sales team group
All users
version control capabilities

22. An account team can be added by all except...
View the account - Edit the account
anyone in the team
Solution Manager
upgrade a managed application

23. What is true about managed packages?
They are upgradeable
Ideas
Hire date
Set thresholds for report analysis

24. Record types are used to implement custom business processes by associating them to specific
Set thresholds for report analysis
Page layouts
your organization's workflow
before it is saved in Salesforce

25. Can only view records
version control capabilities
Unlimited
Read-Only
To use a Case Assignment

26. Standard objects examples
Any user can view all records that the running user role can view
Solutions - Accounts - Opportunities
Contacts
Salesforce and Marketing Automation - Customer Support Management

27. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Role settings
Profile controls
Case Escalation Rule

28. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
There is only one record type in person account - There is no contact related list in person account
lead conversion
custom multi select picklist

29. How many Editions are there in SFDC?
5
reportable
denied
Download AppExchange Packages

30. Salesforce for Microsoft Outlook is which type of client?
API
Default Locale - Default Language - Default Time Zone
Google adwords
Custom summary and matrix reports

31. Custom summary formula on report...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
references another summary formula
Value is always required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

32. A workflow alert cannot be tracked...
To capture unique data of the business
territory management
Field level security
in activity history

33. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Salesforce ID
30 days
Use cases for Web-to-Case
Rules and the use of Email Templates

34. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Role settings
Default Locale - Default Language - Default Time Zone
Custom summary and matrix reports

35. Error on failed web to lead validation is...
Profile
routed to a default lead creator via email
When a Lead is converted
Insert - update - upsert - delete

36. What is true about look up relationships?
be shared
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
previously approved process
System Administrator profile and Marketing User Profile (import Leads)

37. If a standard object is renamed - the reports are renamed based on...
the new label value
Insert - update - upsert - delete
Tabular reports
Create a report

38. List the functions of the Data Loader
Territory Management
calculations on summary fields
Insert - update - upsert - delete
search for public tags

39. It is possible for a user to...
references another summary formula
They are upgradeable
Force.com
own a record and not see it

40. A delegated approver can revoke a...
previously approved process
The Marketing User profile
conditional highlighting
All users

41. It is possible for a user to...
own a record and not see it
using the custom summary field
Forecasts
references another summary formula

42. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
rollup summary field
able to delete accounts
4000
Salesforce ID

43. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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44. Custom objects are...
reportable
Accounts - Contacts - Leads - Solutions - and Custom objects
one language at a time
A running user

45. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
search for public tags
500
other formula fields

46. Where do active currencies live?
30 days
Custom summary and matrix reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
A tab that combines a list view and related records into one screen with different frames.

47. We cannot create sharing rules on...
objects in a managed package
When a Lead is converted
Case Escalation Rule
previously approved process

48. Give an example of a one-to many relationship between standard objects.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
denied
Accounts to Opportunities - or Contacts to Cases

49. Standard User Permissions + can edit - approve - activate and delete contracts
based on their profile
Contract Manager
tasks scheduled calendar events
Summary or matrix (with at least one level of grouping)

50. What is conditional highlighting for reports?
Set thresholds for report analysis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard User
can be different users