Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Determines the level of access to the dashboard data
Ideas
multiple record types
A running user
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

2. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Permissions
Business Hours
Field level security
except Campaign

3. List the type of case queues commonly used by call centers.
summary and matrix
System Administrator profile and Marketing User Profile (import Leads)
Skill requirements - Product categories - Customer types - Service levels
version control capabilities

4. What is the limit on the compiled size of the formula field?
4k
Components of the Console Tab
To capture unique data of the business
be shared

5. Page layouts are assigned to users based on...
Line
conditional highlighting
Role settings
View all data

6. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Solutions - Accounts - Opportunities
web-to-lead
List view

7. Specifying a "running user" in dashboard means...
can be different users
Google
Any user can view all records that the running user role can view
use everywhere rule

8. An online form to capture lead information - Email template response content published on your web site.
Any user can view all records that the running user role can view
Tabular reports
4k
web-to-lead

9. If the data validation at web to lead form fails - who will get the error report?
Automated rules
The user is not able to edit it because it is read-only
Adding a user to the sales team group
The designated weblead owner gets an email

10. What information in the user record cannot be captured without a custom field?
Rcord type
Hire date
conditional highlighting
can be different users

11. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
own a record and not see it
upgrade a managed application

12. As a ________________ you can create page layout in the console and assign it to profiles.
rollup summary field
Standard users
system administrator
Show details and add events

13. Inline editing updates the field when...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the record is saved/updated
Profile controls
Google adwords

14. History tracking can be performed on the following standard objects except...
Forecasts
300
Use cases for Email-to-Case
The Marketing User profile

15. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Ideas
Workflows
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

16. Business process is available in following objects: _______________
Value is always required
Show details and add events
previously approved process
Lead - Contact - Solution

17. You cannot delete a product that is...
Hire date
Workflow rules
Use cases for Case Hierarchies
used on an oppy

18. The maximum # of time trigger actions
anyone in the team
40
components of a profile
must be between 5 and 50

19. Give an example of a one-to many relationship between standard objects.
Sales Team Role
Gets assigned to lead owner's territory
many to much
Accounts to Opportunities - or Contacts to Cases

20. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
different types of sharing rules
Page layouts
using the custom summary field

21. The size limit for documents uploaded is...
5 MB
make a field required
User can log out all unsaved data is lost
Profile

22. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
system administrator
Workflow rules
extend sharing for those records

23. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
one language at a time
Contacts
lead conversion
lead assignment rule

24. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
able to upgrade to other version
many to many
3

25. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Give a list of campaigns that influenced the user
Show details and add events
One solution field
50000

26. Personal tags cannot...
be shared
Lead - Contact - Solution
Salesforce ID
Fiscal year - Licenses - Language - locale - time zones

27. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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28. There are _________ to new picklist or multi-select picklist values for any field during a single import
before it is saved in Salesforce
Manage public documents
no limits
Sales Cloud

29. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
make a field required
multiple record types
Business Hours
based on their profile

30. Standard objects examples
denied
your organization's workflow
They are upgradeable
Solutions - Accounts - Opportunities

31. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
search for public tags
in activity history
The user is not able to edit it because it is read-only

32. What can stop a scheduled report-dashboard run?
anyone in the team
There is only one record type in person account - There is no contact related list in person account
The running user does not have access to the dashboard folder
no limits

33. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Create a report
Salesforce CRM workflow
3
Case queue

34. You can delete the _____________ that is on an oppy.
csv files
std price book or a price book
log in to SFDC Profile
The Marketing User check box on the user profile page

35. When is a custom object created?
Set thresholds for report analysis
controlling field for a dependent field
dashboard components
To capture unique data of the business

36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Campaign Member or Contact Role
references another summary formula
Business Hours
Use cases for Web-to-Case

37. Sharing rules can be formed on the following except...
As short as a day and as long as a forever
can be different users
Objects on managed packages
web-to-lead

38. When you configure search settings for your organization - the new value...
User setting
Unlimited
Components of the Console Tab
must be between 5 and 50

39. The documents tab does not contain...
version control capabilities
Hire date
5 MB
must be between 5 and 50

40. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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41. Record types are used to implement custom business processes by associating them to specific
Page layouts
anyone in the team
number from percentage
List view

42. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Rules and the use of Email Templates
Profile controls
Download AppExchange Packages
Custom picklist

43. In order to implement more than one business process - ____________must also be implemented.
Sales Team Role
multiple record types
The running user does not have access to the dashboard folder
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

44. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Metric and gauge
Contract Manager
To display extended web content on SF window

45. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
User can log out all unsaved data is lost
API
The user is not able to edit it because it is read-only
before it is saved in Salesforce

46. You can map a custom lead field to only one of the following objects at a single instance
One solution field
Profile
be shared
Account - Contacts - Opportunities

47. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
many to many
link to report
conditional highlighting

48. If using customizable forecasting - there is a seperate...
The designated weblead owner gets an email
rollup summary field
Case
forecast role hierarchy

49. _____________can import a maximum of 500 account records in a session.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
except Campaign
1
Standard users

50. Standard picklist fields can be controlling fields but...
not dependent fields
1 day
None of the users
The Marketing User check box on the user profile page