Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can map a custom lead field...
salesforce.com portal
Export to excel
to a case
log in to SFDC Profile

2. Recycle bin houses deleted data for...
50000
Use cases for Case Hierarchies
5 MB
30 days

3. Campaigns and opportunities have a _____________ relationship.
3 or more hours per day
Role settings
Sales Cloud
many to much

4. Salesforce for Microsoft Outlook is which type of client?
one language at a time
Ideas
Workflows
API

5. You can map a custom lead field to only one of the following objects at a single instance
salesforce.com portal
Page layouts
summary and matrix reports
Account - Contacts - Opportunities

6. Give an example of a one-to many relationship between standard objects.
Marketing -Call Center
One solution field
250
Accounts to Opportunities - or Contacts to Cases

7. ____________ is available for custom fiscal years.
Case queue
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom forecasting
Workflow rules

8. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Contacts
Lead - Contact - Solution
able to delete accounts
Rules and the use of Email Templates

9. Name the standard applications in the list.
Case tasks
Marketing -Call Center
To display extended web content on SF window
not dependent fields

10. Which report formats must be used to create dashboard components?
lead conversion
50000
references another summary formula
Summary or matrix (with at least one level of grouping)

11. List Dashboard component types
based on their profile
Queue
summary and matrix reports
Metric - table - gauge - chart - S-Control - VF page

12. You can map a single column from the csv file to...
multiple fields in SFDC
Workflow rules
own a record and not see it
cause data loss

13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Google adwords
Value is always required
links two objects together
Show details and add events

14. Can only view records
the Professional Edition
Salesforce CRM workflow
Hire Date
Read-Only

15. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Standard User
Elements within a Page Layout
User can log out all unsaved data is lost
Role settings

16. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
1 day
Accounts - Contacts - Leads - Solutions - and Custom objects
5

17. Which is not a standard business object?
Line
Ideas
30 days
Basically - the Gmail model - all you data is stored on servers

18. It is possible for a user to...
Call Support - Call Sales - Log a case online - Email Support
Use cases for Email-to-Case
own a record and not see it
references another summary formula

19. There are _________ to new picklist or multi-select picklist values for any field during a single import
search for public tags
no limits
Unlimited
5 MB

20. Create ads that display on search engines is possible in SFDC using...
Contract Manager
links two objects together
Google
Salesforce and Marketing Automation - Customer Support Management

21. Page layouts are assigned to users based on...
Insert - update - upsert - delete
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Role settings
Tabular reports

22. In list view enhancements - users cannot export list results to...
csv files
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Ideas
Solution Manager

23. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
number from percentage
Custom forecasting
calculations on summary fields
Workflow rules

24. During a lead import - you can choose to enable ___________ as part of the import.
an error report after the loading
active assignment rules
YEAR(date_c) =YEAR(today())
previously approved process

25. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
one language at a time
One solution field
Gets assigned to lead owner's territory
delete the field

26. Two options for restricting access via IP Ranges
not enforced
Insert - update - upsert - delete
one language at a time
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

27. Specifying a "running user" in dashboard means...
Export to excel
Call Support - Call Sales - Log a case online - Email Support
Any user can view all records that the running user role can view
4000

28. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Objects on managed packages
folder access level
a campaign member
the Professional Edition

29. What information in the user record cannot be captured without a custom field?
Permissions
Hire date
The running user does not have access to the dashboard folder
summary and matrix reports

30. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
When a Lead is converted
Sales Team Role
Skill requirements - Product categories - Customer types - Service levels
able to delete accounts

31. The size limit for documents uploaded is...
5 MB
Force.com
Google
the new label value

32. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Sales Team Role
Case
salesforce.com portal
Use cases for Web-to-Case

33. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
own a record and not see it

34. You can delete the _____________ that is on an oppy.
Custom Field
many to many
Give a list of campaigns that influenced the user
std price book or a price book

35. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
50000
custom multi select picklist
in activity history

36. The documents tab does not contain...
Read-Only
different types of sharing rules
version control capabilities
before it is saved in Salesforce

37. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
to a case
Permissions
To display extended web content on SF window

38. The # of business hours that can be set for the organization to operate
different types of sharing rules
build a custom forecast for the same
Unlimited
summary and matrix

39. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
A tab that combines a list view and related records into one screen with different frames.
make a field required
Field level security

40. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Standard users
references another summary formula
Sales Cloud

41. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Edit and Read opportunity
1 day
summary and matrix reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

42. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
conditional highlighting
many to much
View the account - Edit the account

43. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Custom forecasting
Accounts to Opportunities - or Contacts to Cases
one language at a time

44. We cannot create sharing rules on...
objects in a managed package
All organization data
The Marketing User profile
dashboard components

45. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
They are upgradeable
not enforced
parent.child relationships

46. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
objects in a managed package
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Sales Team Role

47. Standard picklist fields can be controlling fields but...
system administrator
Default Locale - Default Language - Default Time Zone
not dependent fields
5 MB

48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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49. If the data validation at web to lead form fails - who will get the error report?
Case Auto-Response Rule
Gets assigned to lead owner's territory
The designated weblead owner gets an email
A tab that combines a list view and related records into one screen with different frames.

50. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
the record is saved/updated
objects in a managed package
List view
Case Auto-Response Rule