Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
std price book or a price book
None of the users
List view

2. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Unlimited
Edit and Read opportunity
summary and matrix
To use a Case Assignment

3. You can use conditional highlighting for which types of reports?
reportable
Difference between workflow rule and workflow approval process
summary and matrix reports
custom multi select picklist

4. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
300
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Accounts - Contacts - Leads - Solutions - and Custom objects

5. You can modify the contents of a folder if the ______________ is set to read/write.
4k
folder access level
Custom objects - Field level security
Line

6. What is conditional highlighting for reports?
As short as a day and as long as a forever
able to delete accounts
Custom summary and matrix reports
Set thresholds for report analysis

7. Author and the owner do not have the...
same access to the document
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Google adwords

8. Where would you make changes in order to make default tabs visible?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Salesforce CRM workflow
User setting
multiple record types

9. ____________ is not available for printable lists
YEAR(date_c) =YEAR(today())
Territory Management
Export to excel
Hire date

10. Software-as-a-service (SaaS) model
links two objects together
Mini Page Layout
Basically - the Gmail model - all you data is stored on servers
All organization data

11. During a lead import - you can choose to enable ___________ as part of the import.
Sales Cloud
able to upgrade to other version
Custom picklist
active assignment rules

12. The maximum number of values allowed in a controlling field.
Campaign Member or Contact Role
Page layouts
300
Field level security

13. What data can you export out of SFDC?
Territory Management
Elements within a Page Layout
Master-detail - many-to-many - lookup - hierarchical
All organization data

14. Salesforce for Microsoft Outlook is which type of client?
API
extend sharing for those records
Set thresholds for report analysis
based on their profile

15. Give an example of a one-to many relationship between standard objects.
The Marketing User check box on the user profile page
the level of visibility
Accounts to Opportunities - or Contacts to Cases
The user is not able to edit it because it is read-only

16. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
dashboard components
one language at a time
Case queue
Standard User

17. Which of these are inherited from objects on homepage in a console layout?
Permissions
Custom objects - Field level security
same access to the document
A tab that combines a list view and related records into one screen with different frames.

18. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Read-Only
5 MB
Profile controls

19. Standard objects examples
Marketing User
Solutions - Accounts - Opportunities
Salesforce and Marketing Automation - Customer Support Management
Gets assigned to lead owner's territory

20. List Dashboard component types
Workflow rules
Metric - table - gauge - chart - S-Control - VF page
summary and matrix
able to delete accounts

21. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
be shared
Solutions - Accounts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case Auto-Response Rule

22. Custom summary formulas are...
calculations on summary fields
To use the campaign import wizards
View the account - Edit the account
make a field required

23. Who can view a campaign in SFDC?
5 MB
To use the campaign import wizards
All users of SFDC who have access to campaigns objects
one language at a time

24. A public group is a grouping of all except...
Queue
parent.child relationships
Export to excel
lead assignment rule

25. Record types are not available in...
forecast role hierarchy
the Professional Edition
active assignment rules
List view

26. What is the limit on the compiled size of the formula field?
4k
upgrade a managed application
calculations on summary fields
Accounts - Contacts - Leads - Solutions - and Custom objects

27. Conditional highlighting is used only in...
Edit on solution
summary and matrix
All users
Business Hours

28. Page layouts are assigned to users based on...
able to delete accounts
Objects on managed packages
Role settings
Value is always required

29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

30. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

31. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
The designated weblead owner gets an email
4000
conditional highlighting

32. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Read-Only
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The user is not able to edit it because it is read-only
List view

33. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Case Escalation Rule
The designated weblead owner gets an email
before it is saved in Salesforce
Marketing User

34. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Force.com
Default Locale - Default Language - Default Time Zone
One solution field

35. What is the use of campaign influence feature on oportunities?
automatically maps
Give a list of campaigns that influenced the user
no limits
Forecasts

36. Charts - Tables - Metrics - Gauge
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
dashboard components
4000
version control capabilities

37. The size limit for documents uploaded is...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
5 MB
Manage public documents
Lead - Contact - Solution

38. You can import only ___________ per CSV file.
4k
std price book or a price book
one language at a time
As short as a day and as long as a forever

39. Managed package is always...
5
View all data
able to upgrade to other version
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

40. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Account - Contacts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The designated weblead owner gets an email
40

41. When is a custom object created?
Permissions
make a field required
To capture unique data of the business
Accounts to Opportunities - or Contacts to Cases

42. Applications are built on which platform?
summary and matrix
calculations on summary fields
can be different users
Force.com

43. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Google
an error report after the loading
The Marketing User profile
30 days

44. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Line
the level of visibility
many to much

45. You can customize Profile to restrict users' ability to...
not enforced
cause data loss
Sales Team Role
log in to SFDC Profile

46. What objects may be imported or updated using the Import Wizard?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Accounts to Opportunities - or Contacts to Cases
the level of visibility
Accounts - Contacts - Leads - Solutions - and Custom objects

47. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
custom multi select picklist
Elements within a Page Layout
your organization's workflow
components of a profile

48. While scheduling an email reports user specifies all except...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
link to report
There is only one record type in person account - There is no contact related list in person account
To use the campaign import wizards

49. Custom fiscal year works on a define once and...
Metric - table - gauge - chart - S-Control - VF page
use everywhere rule
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)

50. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
The user loses all unsaved data after terminating the session
30 days
Adding a user to the sales team group
Sales Team Role