Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Personal tags cannot...
automatically maps
1
Ideas
be shared

2. You can customize Profile to restrict users' ability to...
Components of the Console Tab
Unlimited
One solution field
log in to SFDC Profile

3. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
The designated weblead owner gets an email
IP address is unknown
Summary and table
Page layouts

4. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Contract Manager
Page layouts
Standard users
Field level security

5. If the data validation at web to lead form fails - who will get the error report?
The Marketing User profile
references another summary formula
The designated weblead owner gets an email
Adding a user to the sales team group

6. In conditional highlighting - how may maximum conditions are allowed per report?
3
folder access level
custom multi select picklist
Configure the settings and rules for Case processing - including Business Hours - and Escalation

7. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
log in to SFDC Profile
Adding a user to the sales team group
web-to-lead
Sales Team Role

8. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
folder access level
The Marketing User profile
search for public tags

9. Allows you to define different sets of picklist values for both standard and custom picklist.
There is only one record type in person account - There is no contact related list in person account
Rcord type
the level of visibility
automatically maps

10. Give an example of where a junction object is used between standard objects.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Profile controls
no limits
Campaign Member or Contact Role

11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
When a Lead is converted
Google adwords
Custom picklist

12. Business process is available in following objects: _______________
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Lead - Contact - Solution
Custom objects - Field level security
Forecasts

13. Campaigns and opportunities have a _____________ relationship.
many to much
able to upgrade to other version
own a record and not see it
To use a Case Assignment

14. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
using the data loader
Fiscal year - Licenses - Language - locale - time zones
the level of visibility
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

15. A custom summary formula cannot reference ____________ in an object.
300
Automated rules
other formula fields
Sales Cloud

16. You cannot delete a product that is...
used on an oppy
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5 MB
calculations on summary fields

17. You can import only ___________ per CSV file.
one language at a time
Permissions
summary and matrix reports
components of a profile

18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
link to report
Solutions - Accounts - Opportunities
Case tasks
Profile

19. An online form to capture lead information - Email template response content published on your web site.
Edit on solution
web-to-lead
be shared
Objects on managed packages

20. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to many
4k
Workflows

21. Name three settings on the Company Information page that administrators can edit.
Metric - table - gauge - chart - S-Control - VF page
All organization data
Default Locale - Default Language - Default Time Zone
territory management

22. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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23. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Campaign Member or Contact Role
salesforce.com portal
Profile

24. An account team can be added by all except...
Contract Manager
View the account - Edit the account
anyone in the team
Download AppExchange Packages

25. Which information not captured on user record in Salesforce?
The email address of the user whose identify is being confirmed.
Hire Date
Adding a user to the sales team group
Profile

26. We cannot create sharing rules on...
references another summary formula
Sales Team Role
objects in a managed package
rollup summary field

27. Calendar and Task Activities are both...
Download AppExchange Packages
Hire Date
tasks scheduled calendar events
YEAR(date_c) =YEAR(today())

28. It is possible for a user to...
To capture unique data of the business
own a record and not see it
controlling field for a dependent field
Rules and the use of Email Templates

29. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Unlimited
the new label value
300

30. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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31. The documents tab does not contain...
version control capabilities
std price book or a price book
Opportunity campaign related list - Contact campaign related list
anyone in the team

32. Records in _____________ do not count against your organization's storage limits.
Accounts - Contacts - Leads - Solutions - and Custom objects
multiple record types
the recycle bin
Role settings

33. When you configure search settings for your organization - the new value...
must be between 5 and 50
Standard User
able to delete accounts
reportable

34. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Automated rules
Standard Field
Metric and gauge

35. Salesforce for Microsoft Outlook is which type of client?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
denied
Standard User
API

36. ______________ will not give access to opportunity records that was previously a restricted account.
able to upgrade to other version
Standard Field
Adding a user to the sales team group
Any user can view all records that the running user role can view

37. Create ads that display on search engines is possible in SFDC using...
forecast role hierarchy
Accounts - Contacts - Leads - Solutions - and Custom objects
Google
reportable

38. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
Read-Only
Custom forecasting
one language at a time

39. Field level security cannot be used to...
5 MB
based on their profile
use everywhere rule
make a field required

40. What data can you request for in the weekly data export?
All organization data
Rules and the use of Email Templates
Workflow rules
None of the users

41. Name three sources from which cases can be created.
User setting
rollup summary field
Call Support - Call Sales - Log a case online - Email Support
based on their profile

42. Your recycle bin record limit is _____times the MBs in your general storage
1
250
summary and matrix reports
When a Lead is converted

43. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
territory management
All organization data
upgrade a managed application

44. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Custom objects - Field level security
Lead - Contact - Solution
Create a report
objects in a managed package

45. History tracking can be performed on the following standard objects except...
Forecasts
Create a report
The designated weblead owner gets an email
Value is always required

46. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Tabular reports
System Administrator
Ideas
Download AppExchange Packages

47. You can use conditional highlighting for which types of reports?
1
Read-Only
multiple record types
summary and matrix reports

48. Charts - Tables - Metrics - Gauge
Queue
The user loses all unsaved data after terminating the session
dashboard components
5 MB

49. Show up to 2000 records in the record count display - Print up to 1000 records in print view
system administrator
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Accounts - Contacts - Leads - Solutions - and Custom objects
List view

50. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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