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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Google
one language at a time
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

2. What is conditional highlighting for reports?
Line
conditional highlighting
YEAR(date_c) =YEAR(today())
Set thresholds for report analysis

3. Which is not a standard business object?
Ideas
references another summary formula
anyone in the team
Field level security

4. Reports that must be used to create dashboard components.
Standard users
3 or more hours per day
Custom summary and matrix reports
Automated rules

5. A _____________ cannot be the controlling field for a dependent field.
To use Case Queues to manage Cases
used on an oppy
number from percentage
custom multi select picklist

6. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
territory management
the Professional Edition
own a record and not see it

7. It is possible for a user to...
own a record and not see it
territory management
4000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

8. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Gets assigned to lead owner's territory
Show details and add events
4k
Adding a user to the sales team group

9. What can stop a scheduled report-dashboard run?
Gets assigned to lead owner's territory
Custom Field
The running user does not have access to the dashboard folder
To use Case Queues to manage Cases

10. A lookup field relationship...
delete the field
There is only one record type in person account - There is no contact related list in person account
links two objects together
Insert - update - upsert - delete

11. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Standard users
the level of visibility
the Professional Edition

12. What data can you request for in the weekly data export?
Show details and add events
All organization data
Custom objects - Field level security
View all data

13. Managed package is always...
able to upgrade to other version
To use the campaign import wizards
Account - Contacts - Opportunities
To display extended web content on SF window

14. Inline editing updates the field when...
territory management
dashboard components
the record is saved/updated
Case Auto-Response Rule

15. What is true about managed packages?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
As short as a day and as long as a forever
before it is saved in Salesforce
They are upgradeable

16. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
The designated weblead owner gets an email
When a Lead is converted
Profile
To use the campaign import wizards

17. Applications are built on which platform?
Case Escalation Rule
To use a Case Assignment
Basically - the Gmail model - all you data is stored on servers
Force.com

18. Which salesforce.com feature allows the org to capture ROI on online advertising?
number from percentage
Google adwords
can be different users
Use cases for Web-to-Case

19. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
in activity history
Unlimited
Sales Team Role
conditional highlighting

20. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Rules and the use of Email Templates
custom multi select picklist
conditional highlighting

21. Permission to add a category to a solution require which permission
many to many
Gets assigned to lead owner's territory
Create on solution
Components of the Console Tab

22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Field level security
able to delete accounts
before it is saved in Salesforce

23. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
3 or more hours per day
Google adwords
Google

24. Standard User Permissions + can edit - approve - activate and delete contracts
When a Lead is converted
The Marketing User check box on the user profile page
must be between 5 and 50
Contract Manager

25. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
active assignment rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To display extended web content on SF window
Edit and Read opportunity

26. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Download AppExchange Packages
not dependent fields
Permissions

27. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
1 day
controlling field for a dependent field
own a record and not see it

28. What is the number of values allowed in dependent pick list?
View all data
300
Contract Manager
User setting

29. As a ________________ you can create page layout in the console and assign it to profiles.
Salesforce ID
system administrator
csv files
Metric and gauge

30. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Export to excel
Page layouts
Any user can view all records that the running user role can view

31. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
multiple fields in SFDC
Set thresholds for report analysis
To use a Case Assignment
300

32. Custom fiscal year works on a define once and...
use everywhere rule
Profile
system administrator
Summary and table

33. Sharing rule: ________ that grant access to groups of users.
active assignment rules
Create a report
Automated rules
Metric and gauge

34. When is it appropriate to use the Import Wizard vs. the Data Loader?
Solutions - Accounts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Marketing -Call Center
Summary or matrix (with at least one level of grouping)

35. While scheduling an email reports user specifies all except...
Account - Contacts - Opportunities
Case queue
link to report
The running user does not have access to the dashboard folder

36. Field level security cannot be used to...
300
make a field required
Profile controls
Account - Contacts - Opportunities

37. The ____________ is a custom field that aggregates child record information in to the parent record.
Salesforce and Marketing Automation - Customer Support Management
Forecasts
User setting
rollup summary field

38. The size limit for documents uploaded is...
territory management
5 MB
Download AppExchange Packages
1

39. You can map a custom lead field...
to a case
Custom Field
Manage public documents
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

40. An account team can be added by all except...
anyone in the team
link to report
Standard users
Custom forecasting

41. Author and the owner do not have the...
able to delete accounts
same access to the document
Set thresholds for report analysis
using the data loader

42. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile
make a field required
Profile controls
List view

43. The create new folder link will only be visible to users with which permission?
Manage public documents
View the account - Edit the account
The Marketing User check box on the user profile page
an error report after the loading

44. You need which permission to specify a running user other than yourself?
Edit and Read opportunity
Metric and gauge
View all data
To use the campaign import wizards

45. Changing the data type of an existing custom field can cause data loss while changing to...
Force.com
number from percentage
conditional highlighting
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

46. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
3 or more hours per day
System Administrator profile and Marketing User Profile (import Leads)
None of the users
active assignment rules

47. Who can import data for all users?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Case Auto-Response Rule
System Administrator profile and Marketing User Profile (import Leads)
Difference between workflow rule and workflow approval process

48. In conditional highlighting - how may maximum conditions are allowed per report?
multiple fields in SFDC
3
Tabular reports
Salesforce CRM workflow

49. History tracking can be performed on the following standard objects except...
3
be shared
Forecasts
the recycle bin

50. Standard objects examples
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Solutions - Accounts - Opportunities
no limits

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Salesforce Certification

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