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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All existing custom objects that were previously deployed will still be deployed when you....
50000
Territory Management
upgrade a managed application
Force.com
2. There are _________ to new picklist or multi-select picklist values for any field during a single import
Read-Only
reportable
make a field required
no limits
3. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Unlimited
Standard User
Sales Team Role
4. A custom summary formula cannot reference ____________ in an object.
except Campaign
other formula fields
many to much
The user loses all unsaved data after terminating the session
5. Author and the owner do not have the...
same access to the document
the Professional Edition
Give a list of campaigns that influenced the user
able to delete accounts
6. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Territory Management
Show details and add events
Difference between workflow rule and workflow approval process
The user is not able to edit it because it is read-only
7. Salesforce for Microsoft Outlook is which type of client?
To let the user select values in the view picklist
Case queue
API
Forecasts
8. If using customizable forecasting - there is a seperate...
Marketing -Call Center
csv files
Case queue
forecast role hierarchy
9. Your recycle bin record limit is _____times the MBs in your general storage
able to upgrade to other version
250
different types of sharing rules
log in to SFDC Profile
10. Error on failed web to lead validation is...
Metric and gauge
Metric - table - gauge - chart - S-Control - VF page
many to many
routed to a default lead creator via email
11. How does the Import Wizard perform matching when updating records?
Campaign Member or Contact Role
salesforce.com portal
Salesforce ID
the recycle bin
12. You can then associate each business process with one or more record types and make it available to users...
User can log out all unsaved data is lost
cause data loss
based on their profile
The Marketing User check box on the user profile page
13. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Standard users
use everywhere rule
in activity history
14. Can view - edit and delete their own records
Standard User
Create a report
Default Locale - Default Language - Default Time Zone
To use Case Queues to manage Cases
15. Can only view records
Read-Only
All users of SFDC who have access to campaigns objects
dashboard components
Custom summary and matrix reports
16. Page Layout - Field level security - Record Types
All users
3
50000
components of a profile
17. The maximum number of values allowed in a controlling field.
300
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
using the data loader
Components of the Console Tab
18. A role has a ________ relationship with users.
Sales Team Role
territory management
many to many
Fiscal year - Licenses - Language - locale - time zones
19. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Components of the Console Tab
Google adwords
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
20. Which one of these may be a controlling field and a dependent field?
Automated rules
Read-Only
Custom picklist
To let the user select values in the view picklist
21. Which of these are inherited from objects on homepage in a console layout?
Manage public documents
Custom objects - Field level security
reportable
be shared
22. A delegated approver can revoke a...
All users of SFDC who have access to campaigns objects
previously approved process
links two objects together
Queue
23. Create and manage letterheads and email templates
Use cases for Email-to-Case
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Google
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
24. Inline editing updates the field when...
controlling field for a dependent field
Call Support - Call Sales - Log a case online - Email Support
use everywhere rule
the record is saved/updated
25. Which graphs rely on grand total for dashboards?
To use Case Queues to manage Cases
Master-detail - many-to-many - lookup - hierarchical
Metric and gauge
Unlimited
26. We cannot create sharing rules on...
objects in a managed package
Skill requirements - Product categories - Customer types - Service levels
Solution Manager
50000
27. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Account - Contacts - Opportunities
Default Locale - Default Language - Default Time Zone
one language at a time
28. Specifying a "running user" in dashboard means...
Summary and table
Manage public documents
not enforced
Any user can view all records that the running user role can view
29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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30. A role controls __________ that users have to an organization's data.
Summary and table
Custom forecasting
the level of visibility
Hire Date
31. An account team can be added by all except...
anyone in the team
automatically maps
Any user can view all records that the running user role can view
Fiscal year - Licenses - Language - locale - time zones
32. A public group is a grouping of all except...
Queue
previously approved process
Ideas
System Administrator profile and Marketing User Profile (import Leads)
33. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
based on their profile
Manage public documents
using the custom summary field
34. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
use everywhere rule
Difference between workflow rule and workflow approval process
300
a campaign member
35. What information in the user record cannot be captured without a custom field?
calculations on summary fields
Hire date
Unlimited
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
36. What is the salesforce Console?
able to delete accounts
lead assignment rule
Marketing -Call Center
A tab that combines a list view and related records into one screen with different frames.
37. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Use cases for Web-to-Case
must be between 5 and 50
To use a Case Assignment
38. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
the level of visibility
Solutions - Accounts - Opportunities
Profile
able to upgrade to other version
39. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Call Support - Call Sales - Log a case online - Email Support
parent.child relationships
lead conversion
40. Custom summary formula on report...
Rcord type
To let the user select values in the view picklist
references another summary formula
Default Locale - Default Language - Default Time Zone
41. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Custom Field
Contacts
build a custom forecast for the same
Metric and gauge
42. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Case queue
Difference between workflow rule and workflow approval process
All users
The Marketing User profile
43. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
folder access level
an error report after the loading
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
44. Available out of box - cannot be deleted (You can change the label name).
Summary or matrix (with at least one level of grouping)
System Administrator profile and Marketing User Profile (import Leads)
many to many
Standard Field
45. A person account is different from a business account because...
The user is not able to edit it because it is read-only
summary and matrix reports
There is only one record type in person account - There is no contact related list in person account
Sales Cloud
46. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
extend sharing for those records
Gets assigned to lead owner's territory
no limits
47. The administrator wants to track data over a period of time. Which graph would he use?
The Marketing User check box on the user profile page
Metric and gauge
Line
Salesforce CRM workflow
48. Standard User Permissions + can import leads for the organization
Master-detail - many-to-many - lookup - hierarchical
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing User
Download AppExchange Packages
49. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
List view
Business Hours
They are upgradeable
dashboard components
50. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Salesforce ID
Show details and add events
Edit and Read opportunity
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