Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
folder access level
search for public tags
Queue
Set thresholds for report analysis

2. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
links two objects together
None of the users
Value is always required

3. When you configure search settings for your organization - the new value...
search for public tags
able to delete accounts
previously approved process
must be between 5 and 50

4. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Permissions
Workflows
1 day
upgrade a managed application

5. Name three settings on the Company Information page that administrators can edit.
references another summary formula
the record is saved/updated
There is only one record type in person account - There is no contact related list in person account
Default Locale - Default Language - Default Time Zone

6. Why do you create a web tab?
To display extended web content on SF window
Contacts
use everywhere rule
the record is saved/updated

7. Opportunities and quotes are a part of which cloud?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Sales Cloud
Profile
Force.com

8. A _____________ cannot be the controlling field for a dependent field.
Metric - table - gauge - chart - S-Control - VF page
300
Custom forecasting
custom multi select picklist

9. Field level security cannot be used to...
Accounts to Opportunities - or Contacts to Cases
make a field required
Set thresholds for report analysis
To display extended web content on SF window

10. When is it appropriate to use the Import Wizard vs. the Data Loader?
automatically maps
summary and matrix reports
1 day
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

11. While scheduling an email reports user specifies all except...
Campaign Member or Contact Role
link to report
Profile
Rules and the use of Email Templates

12. Standard objects examples
Solutions - Accounts - Opportunities
Custom summary and matrix reports
no limits
To use the campaign import wizards

13. The documents tab does not contain...
Use cases for Case Hierarchies
version control capabilities
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
40

14. A public group is a grouping of all except...
View the account - Edit the account
Custom summary and matrix reports
Queue
Standard User

15. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
routed to a default lead creator via email
4000
Salesforce CRM workflow

16. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
To use a Case Assignment
Give a list of campaigns that influenced the user
salesforce.com portal

17. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
View all data
Standard Field
Fiscal year - Licenses - Language - locale - time zones

18. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
use everywhere rule
Permissions
Skill requirements - Product categories - Customer types - Service levels
Sales Cloud

19. There are _________ to new picklist or multi-select picklist values for any field during a single import
the new label value
based on their profile
territory management
no limits

20. Name the standard applications in the list.
All organization data
Marketing -Call Center
Fiscal year - Licenses - Language - locale - time zones
forecast role hierarchy

21. A person account is different from a business account because...
custom multi select picklist
multiple record types
Workflow rules
There is only one record type in person account - There is no contact related list in person account

22. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Queue
List view
active assignment rules
an error report after the loading

23. You can map a single column from the csv file to...
before it is saved in Salesforce
the recycle bin
Queue
multiple fields in SFDC

24. All existing custom objects that were previously deployed will still be deployed when you....
Page layouts
YEAR(date_c) =YEAR(today())
upgrade a managed application
lead assignment rule

25. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
your organization's workflow
references another summary formula
Case Auto-Response Rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

26. Allows you to define different sets of picklist values for both standard and custom picklist.
4k
Sales Cloud
same access to the document
Rcord type

27. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Marketing -Call Center
many to many
Google

28. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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29. The system ___________ std lead fields to standard account - contact - and oppy fields.
version control capabilities
Custom picklist
automatically maps
250

30. Conditional highlighting is used only in...
API
the record is saved/updated
summary and matrix
previously approved process

31. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
5 MB
calculations on summary fields
anyone in the team
a campaign member

32. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
To display extended web content on SF window
4000
Custom picklist
Forecasts

33. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Set thresholds for report analysis
YEAR(date_c) =YEAR(today())
Download AppExchange Packages
Solutions - Accounts - Opportunities

34. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
50000
To use Case Queues to manage Cases
30 days
Unlimited

35. What data can you export out of SFDC?
forecast role hierarchy
All organization data
4000
Case

36. The administrator wants to track data over a period of time. Which graph would he use?
300
Elements within a Page Layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Line

37. Standard User Permissions + can edit - approve - activate and delete contracts
Workflow rules
To use Case Queues to manage Cases
Contract Manager
1

38. A role has a ________ relationship with users.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
many to much
many to many
Elements within a Page Layout

39. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Export to excel
not dependent fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

40. Super User - Can customize and administer the application
System Administrator
To use Case Queues to manage Cases
Page layouts
Master-detail - many-to-many - lookup - hierarchical

41. What does a company profile contain?
a campaign member
multiple fields in SFDC
Custom picklist
Fiscal year - Licenses - Language - locale - time zones

42. What is true about look up relationships?
Mini Page Layout
Create on solution
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
search for public tags

43. You can then associate each business process with one or more record types and make it available to users...
Use cases for Web-to-Case
summary and matrix
based on their profile
automatically maps

44. In list view enhancements - users cannot export list results to...
The user loses all unsaved data after terminating the session
Ideas
folder access level
csv files

45. Dated exchange rates can be set in the time range of...
Custom picklist
As short as a day and as long as a forever
3
able to delete accounts

46. What can a user do an account record that has been manually shard read/write with him/her?
lead assignment rule
They are upgradeable
View the account - Edit the account
The running user does not have access to the dashboard folder

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
web-to-lead
lead assignment rule
custom multi select picklist
Create on solution

48. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
in activity history
Set thresholds for report analysis
The user is not able to edit it because it is read-only
except Campaign

49. Which salesforce.com feature allows the org to capture ROI on online advertising?
3 or more hours per day
Profile controls
before it is saved in Salesforce
Google adwords

50. If a standard object is renamed - the reports are renamed based on...
the new label value
extend sharing for those records
Marketing -Call Center
Custom forecasting