Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Opportunity campaign related list - Contact campaign related list
cause data loss
folder access level
All organization data

2. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Custom objects - Field level security
lead assignment rule
Ideas
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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4. If using customizable forecasting - there is a seperate...
not dependent fields
Components of the Console Tab
forecast role hierarchy
Automated rules

5. Opportunities and quotes are a part of which cloud?
The user loses all unsaved data after terminating the session
Sales Cloud
All users
an error report after the loading

6. The size limit for documents uploaded is...
the recycle bin
5 MB
List view
references another summary formula

7. Your recycle bin record limit is _____times the MBs in your general storage
250
Show details and add events
Standard User
rollup summary field

8. Page Layout - Field level security - Record Types
Ideas
components of a profile
Automated rules
before it is saved in Salesforce

9. If the data validation at web to lead form fails - who will get the error report?
extend sharing for those records
Queue
The designated weblead owner gets an email
dashboard components

10. Can view - edit and delete their own records
Standard User
Opportunity campaign related list - Contact campaign related list
previously approved process
cause data loss

11. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Automated rules
Create on solution
To display extended web content on SF window

12. When you configure search settings for your organization - the new value...
build a custom forecast for the same
1
must be between 5 and 50
Custom forecasting

13. Calendar and Task Activities are both...
tasks scheduled calendar events
Line
Components of the Console Tab
lead conversion

14. Users can _____________ from the sidebar and advanced search
search for public tags
Case Auto-Response Rule
API
links two objects together

15. In conditional highlighting - how may maximum conditions are allowed per report?
Download AppExchange Packages
3
System Administrator
The running user does not have access to the dashboard folder

16. The system ___________ std lead fields to standard account - contact - and oppy fields.
own a record and not see it
System Administrator
automatically maps
Automated rules

17. Software-as-a-service (SaaS) model
objects in a managed package
40
None of the users
Basically - the Gmail model - all you data is stored on servers

18. Which graphs rely on grand total for dashboards?
Metric and gauge
custom multi select picklist
All organization data
Contacts

19. You can then associate each business process with one or more record types and make it available to users...
All users of SFDC who have access to campaigns objects
The running user does not have access to the dashboard folder
based on their profile
different types of sharing rules

20. Who can view campaigns?
Case
Workflow rules
links two objects together
All users

21. A role controls __________ that users have to an organization's data.
the level of visibility
Solutions - Accounts - Opportunities
To display extended web content on SF window
using the custom summary field

22. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
The email address of the user whose identify is being confirmed.
a campaign member
able to upgrade to other version
They are upgradeable

23. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
parent.child relationships
Queue
Create a report
Permissions

24. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
System Administrator profile and Marketing User Profile (import Leads)
Unlimited
Use cases for Email-to-Case

25. ______________ will not give access to opportunity records that was previously a restricted account.
Rcord type
own a record and not see it
Adding a user to the sales team group
Master-detail - many-to-many - lookup - hierarchical

26. What is Salesforce?
System Administrator profile and Marketing User Profile (import Leads)
All users of SFDC who have access to campaigns objects
Profile controls
Salesforce and Marketing Automation - Customer Support Management

27. ____________ is available for custom fiscal years.
None of the users
Custom forecasting
Standard User
Create a report

28. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Standard users
Role settings
300

29. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Download AppExchange Packages
lead conversion
before it is saved in Salesforce
anyone in the team

30. Campaigns and opportunities have a _____________ relationship.
The running user does not have access to the dashboard folder
many to much
log in to SFDC Profile
Edit and Read opportunity

31. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Summary and table
Gets assigned to lead owner's territory
Hire Date
To use Case Queues to manage Cases

32. The size limit for documents uploaded is...
5 MB
using the custom summary field
All organization data
Page layouts

33. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
components of a profile
cause data loss
Download AppExchange Packages
All organization data

34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
View all data
Custom picklist
Edit on solution
able to delete accounts

35. You can use conditional highlighting for which types of reports?
Account - Contacts - Opportunities
Google
Metric and gauge
summary and matrix reports

36. The account owner - opportunit owners - and case owners...
can be different users
Salesforce CRM workflow
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Accounts - Contacts - Leads - Solutions - and Custom objects

37. You can map a single column from the csv file to...
delete the field
multiple fields in SFDC
To capture unique data of the business
Components of the Console Tab

38. What can stop a scheduled report-dashboard run?
Hire Date
same access to the document
The running user does not have access to the dashboard folder
using the data loader

39. Give an example of a one-to many relationship between standard objects.
use everywhere rule
automatically maps
before it is saved in Salesforce
Accounts to Opportunities - or Contacts to Cases

40. Used to escalate a case if it has not been resolved within a specified period of time.
Unlimited
4k
Case Escalation Rule
50000

41. Who can import data for all users?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
System Administrator profile and Marketing User Profile (import Leads)
1
Ideas

42. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
API
to a case
Standard users

43. Recycle bin houses deleted data for...
View all data
The running user does not have access to the dashboard folder
30 days
Create a report

44. A custom summary formula cannot reference ____________ in an object.
other formula fields
link to report
The running user does not have access to the dashboard folder
Case tasks

45. Salesforce for Microsoft Outlook is which type of client?
Hire Date
reportable
API
3 or more hours per day

46. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Components of the Console Tab
able to upgrade to other version
version control capabilities

47. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
an error report after the loading
std price book or a price book

48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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49. It is possible for a user to...
own a record and not see it
All users of SFDC who have access to campaigns objects
Queue
parent.child relationships

50. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
1
5 MB
territory management