Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about managed packages?
many to many
They are upgradeable
Campaign Member or Contact Role
own a record and not see it

2. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Master-detail - many-to-many - lookup - hierarchical
routed to a default lead creator via email
Tabular reports
Case tasks

3. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
5 MB
objects in a managed package
Use cases for Web-to-Case
routed to a default lead creator via email

4. How many roles can you create for your org?
Solution Manager
components of a profile
500
5

5. An account team can be added by all except...
web-to-lead
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
anyone in the team
Custom summary and matrix reports

6. If the data validation at web to lead form fails - who will get the error report?
use everywhere rule
The designated weblead owner gets an email
Permissions
Custom forecasting

7. Field level security cannot be used to...
version control capabilities
API
Unlimited
make a field required

8. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
other formula fields
Components of the Console Tab
300
Fiscal year - Licenses - Language - locale - time zones

9. Who can view campaigns?
Metric and gauge
can be different users
List view
All users

10. Can only view records
denied
Read-Only
Automated rules
many to much

11. You can modify the contents of a folder if the ______________ is set to read/write.
30 days
folder access level
Ideas
Summary and table

12. Reports that must be used to create dashboard components.
rollup summary field
Custom summary and matrix reports
Read-Only
many to many

13. How many Editions are there in SFDC?
Lead - Contact - Solution
using the custom summary field
Solutions - Accounts - Opportunities
5

14. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
reportable
Components of the Console Tab
Ideas

15. You can delete the _____________ that is on an oppy.
able to upgrade to other version
As short as a day and as long as a forever
std price book or a price book
build a custom forecast for the same

16. What is the limit on the compiled size of the formula field?
delete the field
4k
User setting
Use cases for Web-to-Case

17. Standard objects examples
The designated weblead owner gets an email
Solutions - Accounts - Opportunities
automatically maps
summary and matrix

18. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

19. Page layouts are assigned to users based on...
Forecasts
Role settings
be shared
Rules and the use of Email Templates

20. Author and the owner do not have the...
API
The email address of the user whose identify is being confirmed.
based on their profile
same access to the document

21. ____________ is available for custom fiscal years.
conditional highlighting
Custom forecasting
Workflows
Accounts - Contacts - Leads - Solutions - and Custom objects

22. Opportunities and quotes are a part of which cloud?
one language at a time
Sales Cloud
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

23. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
different types of sharing rules
Automated rules
Custom picklist

24. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Permissions
extend sharing for those records
API

25. In list view enhancements - users cannot export list results to...
make a field required
300
Set thresholds for report analysis
csv files

26. You need which permission to specify a running user other than yourself?
View all data
web-to-lead
calculations on summary fields
in activity history

27. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Case Escalation Rule
View all data
version control capabilities

28. You can then associate each business process with one or more record types and make it available to users...
summary and matrix reports
When a Lead is converted
Tabular reports
based on their profile

29. Permission to add a category to a solution require which permission
YEAR(date_c) =YEAR(today())
Create on solution
Summary or matrix (with at least one level of grouping)
link to report

30. There are _________ to new picklist or multi-select picklist values for any field during a single import
use everywhere rule
folder access level
version control capabilities
no limits

31. Allows you to define different sets of picklist values for both standard and custom picklist.
Workflow rules
4k
folder access level
Rcord type

32. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
View all data
Default Locale - Default Language - Default Time Zone
None of the users
Profile controls

33. Calendar and Task Activities are both...
Profile controls
To use a Case Assignment
many to many
tasks scheduled calendar events

34. Where would you make changes in order to make default tabs visible?
300
User setting
Master-detail - many-to-many - lookup - hierarchical
300

35. Name three sources from which cases can be created.
Create a report
Contract Manager
250
Call Support - Call Sales - Log a case online - Email Support

36. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
the new label value
The running user does not have access to the dashboard folder
Default Locale - Default Language - Default Time Zone
User can log out all unsaved data is lost

37. Charts - Tables - Metrics - Gauge
Custom Field
When a Lead is converted
dashboard components
The running user does not have access to the dashboard folder

38. Which information not captured on user record in Salesforce?
lead conversion
Hire Date
Google
Page layouts

39. A workflow alert cannot be tracked...
in activity history
territory management
no limits
Territory Management

40. Managed package is always...
Salesforce and Marketing Automation - Customer Support Management
Show details and add events
able to upgrade to other version
forecast role hierarchy

41. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
able to delete accounts
not enforced
denied
Show details and add events

42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
To use Case Queues to manage Cases
5 MB
The user loses all unsaved data after terminating the session
Workflow rules

43. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

44. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
One solution field
Hire Date
Read-Only

45. Users with access to opportunities as sales team members cannot...
same access to the document
Any user can view all records that the running user role can view
extend sharing for those records
The user is not able to edit it because it is read-only

46. What is true about look up relationships?
custom multi select picklist
Mini Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To capture unique data of the business

47. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Sales Team Role
Page layouts
Automated rules

48. Recycle bin houses deleted data for...
30 days
System Administrator profile and Marketing User Profile (import Leads)
forecast role hierarchy
std price book or a price book

49. The administrator wants to track data over a period of time. Which graph would he use?
Line
Hire date
50000
your organization's workflow

50. What information in the user record cannot be captured without a custom field?
search for public tags
the level of visibility
To use a Case Assignment
Hire date