Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






2. A record of contact with customer support. A customer is reporting a problem or asking a question.






3. A lead has been converted. Where can we find the campaigns associated with it?






4. The maximum number of values allowed in a controlling field.






5. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






6. Which graphs rely on grand total for dashboards?






7. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






8. Software-as-a-service (SaaS) model






9. Name three settings on the Company Information page that administrators can edit.






10. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






11. The ____________ is a custom field that aggregates child record information in to the parent record.






12. Which one of these may be a controlling field and a dependent field?






13. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






14. In list view enhancements - users cannot export list results to...






15. Specifying a "running user" in dashboard means...






16. How would an administrator modify lookup records in a console layout?






17. Opportunities and quotes are a part of which cloud?






18. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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19. _____________can import a maximum of 500 account records in a session.






20. Standard User Permissions + can import leads for the organization






21. How many roles can you create for your org?






22. Field level security cannot be used to...






23. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






25. A person account is different from a business account because...






26. The system ___________ std lead fields to standard account - contact - and oppy fields.






27. The # of business hours that can be set for the organization to operate






28. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






29. Conditional highlighting is used only in...






30. Permission to add a category to a solution require which permission






31. You can map a custom lead field to only one of the following objects at a single instance






32. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






33. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






34. If the data validation at web to lead form fails - who will get the error report?






35. ____________ is available for custom fiscal years.






36. If a standard object is renamed - the reports are renamed based on...






37. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






38. List Dashboard component types






39. The create new folder link will only be visible to users with which permission?






40. You cannot delete a product that is...






41. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






42. Sharing rules can be formed on the following except...






43. We cannot create sharing rules on...






44. Campaigns and opportunities have a _____________ relationship.






45. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






46. Reports that must be used to create dashboard components.






47. Picklist dependency rules are __________ during import.






48. Give an example of where a junction object is used between standard objects.






49. How does the Import Wizard perform matching when updating records?






50. Can view - edit and delete their own records