Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about look up relationship?
Profile controls
Permissions
Contract Manager
Value is always required

2. Which graphs rely on grand total for dashboards?
use everywhere rule
Metric and gauge
the recycle bin
Any user can view all records that the running user role can view

3. What information in the user record cannot be captured without a custom field?
A tab that combines a list view and related records into one screen with different frames.
many to much
Hire date
Difference between workflow rule and workflow approval process

4. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Custom objects - Field level security
summary and matrix
Components of the Console Tab
Forecasts

5. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To use Case Queues to manage Cases
Accounts to Opportunities - or Contacts to Cases
Business Hours
salesforce.com portal

6. Used to escalate a case if it has not been resolved within a specified period of time.
your organization's workflow
Set thresholds for report analysis
Case Escalation Rule
summary and matrix

7. The data loader can load all objects - including custom objects - It generates...
To use a Case Assignment
Objects on managed packages
an error report after the loading
Tabular reports

8. The account owner - opportunit owners - and case owners...
Value is always required
can be different users
Business Hours
User setting

9. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
1 day
cause data loss
The designated weblead owner gets an email
the level of visibility

10. You can use _______________ for summary and matrix reporting only.
before it is saved in Salesforce
Gets assigned to lead owner's territory
conditional highlighting
Metric and gauge

11. Standard User Permissions + can edit - approve - activate and delete contracts
be shared
Contract Manager
Case
a campaign member

12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Edit on solution
conditional highlighting
Automated rules
Use cases for Web-to-Case

13. Custom summary formula on report...
Standard users
conditional highlighting
references another summary formula
Profile

14. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
A tab that combines a list view and related records into one screen with different frames.
Adding a user to the sales team group
Contract Manager
using the custom summary field

15. Conditional formatting is available for...
Summary and table
Contract Manager
web-to-lead
Unlimited

16. A role has a ________ relationship with users.
All organization data
User can log out all unsaved data is lost
Hire date
many to many

17. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
5
API
Components of the Console Tab

18. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
All organization data
Edit on solution
When a Lead is converted
User can log out all unsaved data is lost

19. The maximum number of values allowed in a controlling field.
references another summary formula
active assignment rules
using the custom summary field
300

20. Name the standard applications in the list.
None of the users
controlling field for a dependent field
Marketing -Call Center
Case tasks

21. In order to implement more than one business process - ____________must also be implemented.
Elements within a Page Layout
300
multiple record types
Use cases for Case Hierarchies

22. Where do active currencies live?
3 or more hours per day
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To use a Case Assignment
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

23. Recycle bin houses deleted data for...
None of the users
30 days
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Use cases for Case Hierarchies

24. While scheduling an email reports user specifies all except...
must be between 5 and 50
link to report
1 day
User can log out all unsaved data is lost

25. The documents tab does not contain...
multiple record types
Show details and add events
components of a profile
version control capabilities

26. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
folder access level
None of the users
Marketing User

27. Campaigns and opportunities have a _____________ relationship.
Standard users
As short as a day and as long as a forever
many to much
API

28. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
multiple record types
4000
Territory Management
To capture unique data of the business

29. Reports that must be used to create dashboard components.
Custom summary and matrix reports
active assignment rules
Salesforce CRM workflow
make a field required

30. When you configure search settings for your organization - the new value...
5 MB
std price book or a price book
Export to excel
must be between 5 and 50

31. What data can you export out of SFDC?
Objects on managed packages
Export to excel
Contract Manager
All organization data

32. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Salesforce CRM workflow
Workflow rules
Metric - table - gauge - chart - S-Control - VF page

33. Error on failed web to lead validation is...
300
salesforce.com portal
routed to a default lead creator via email
Sales Cloud

34. A delegated approver can revoke a...
build a custom forecast for the same
previously approved process
The Marketing User profile
csv files

35. The create new folder link will only be visible to users with which permission?
Tabular reports
references another summary formula
Manage public documents
number from percentage

36. The maximum # of time trigger actions
controlling field for a dependent field
40
conditional highlighting
summary and matrix

37. Two options for restricting access via IP Ranges
web-to-lead
Campaign Member or Contact Role
A tab that combines a list view and related records into one screen with different frames.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

38. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
calculations on summary fields
3
50000
5 MB

39. Charts - Tables - Metrics - Gauge
dashboard components
There is only one record type in person account - There is no contact related list in person account
Components of the Console Tab
The Marketing User profile

40. Calendar and Task Activities are both...
tasks scheduled calendar events
Workflows
Marketing -Call Center
4k

41. You can customize Profile to restrict users' ability to...
salesforce.com portal
log in to SFDC Profile
All users
Forecasts

42. May be used to group related cases - or to split one case into many different parts.
View all data
1
Use cases for Case Hierarchies
Custom summary and matrix reports

43. Page Layout - Field level security - Record Types
upgrade a managed application
not dependent fields
To display extended web content on SF window
components of a profile

44. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
make a field required
Case
Contacts

45. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Business Hours
4000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
automatically maps

46. Picklist dependency rules are __________ during import.
own a record and not see it
links two objects together
not enforced
make a field required

47. You can map a custom lead field to only one of the following objects at a single instance
Elements within a Page Layout
Account - Contacts - Opportunities
The user is not able to edit it because it is read-only
Google adwords

48. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
same access to the document
Difference between workflow rule and workflow approval process
As short as a day and as long as a forever
Create on solution

49. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
delete the field
tasks scheduled calendar events
no limits

50. Conditional highlighting is used only in...
std price book or a price book
To use Case Queues to manage Cases
able to delete accounts
summary and matrix