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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List the places where Currency is specified
IP address is unknown
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Edit and Read opportunity
Components of the Console Tab
2. A lead has been converted. Where can we find the campaigns associated with it?
5 MB
Basically - the Gmail model - all you data is stored on servers
summary and matrix
Opportunity campaign related list - Contact campaign related list
3. We cannot create sharing rules on...
objects in a managed package
300
Case Escalation Rule
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
A tab that combines a list view and related records into one screen with different frames.
Adding a user to the sales team group
All users of SFDC who have access to campaigns objects
5. Custom summary formulas are...
the level of visibility
calculations on summary fields
Download AppExchange Packages
build a custom forecast for the same
6. Where would you make changes in order to make default tabs visible?
Fiscal year - Licenses - Language - locale - time zones
User setting
Google adwords
Custom picklist
7. While scheduling an email reports user specifies all except...
one language at a time
Standard users
User can log out all unsaved data is lost
link to report
8. There are _________ to new picklist or multi-select picklist values for any field during a single import
There is only one record type in person account - There is no contact related list in person account
no limits
delete the field
routed to a default lead creator via email
9. As an admin - you can schedule regular data imports...
lead conversion
To use a Case Assignment
Contract Manager
using the data loader
10. Super User - Can customize and administer the application
Line
Profile
System Administrator
Salesforce ID
11. Page layouts are assigned to users based on...
calculations on summary fields
Tabular reports
Role settings
links two objects together
12. Give an example of where a junction object is used between standard objects.
many to much
Gets assigned to lead owner's territory
40
Campaign Member or Contact Role
13. A workflow alert cannot be tracked...
Forecasts
automatically maps
except Campaign
in activity history
14. A custom summary formula cannot reference ____________ in an object.
an error report after the loading
be shared
many to many
other formula fields
15. You can map a custom lead field to only one of the following objects at a single instance
Permissions
Salesforce and Marketing Automation - Customer Support Management
The running user does not have access to the dashboard folder
Account - Contacts - Opportunities
16. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
As short as a day and as long as a forever
5 MB
Components of the Console Tab
Give a list of campaigns that influenced the user
17. Records in _____________ do not count against your organization's storage limits.
link to report
different types of sharing rules
the recycle bin
Contacts
18. Determines the level of access to the dashboard data
make a field required
version control capabilities
A running user
List view
19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Difference between workflow rule and workflow approval process
Salesforce CRM workflow
Permissions
using the custom summary field
20. Salesforce for Microsoft Outlook is which type of client?
to a case
rollup summary field
API
Salesforce and Marketing Automation - Customer Support Management
21. You can map a single column from the csv file to...
multiple fields in SFDC
upgrade a managed application
Give a list of campaigns that influenced the user
Campaign Member or Contact Role
22. In list view enhancements - users cannot export list results to...
Marketing -Call Center
Custom summary and matrix reports
To use the campaign import wizards
csv files
23. Custom fiscal year works on a define once and...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
use everywhere rule
500
different types of sharing rules
24. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
to a case
4000
Rcord type
Use cases for Case Hierarchies
25. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Download AppExchange Packages
300
territory management
Show details and add events
26. You can delete the _____________ that is on an oppy.
When a Lead is converted
std price book or a price book
links two objects together
parent.child relationships
27. You need which permission to specify a running user other than yourself?
All users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
View all data
many to many
28. Your recycle bin record limit is _____times the MBs in your general storage
Field level security
250
except Campaign
Gets assigned to lead owner's territory
29. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Workflow rules
lead assignment rule
Skill requirements - Product categories - Customer types - Service levels
same access to the document
30. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Queue
lead assignment rule
log in to SFDC Profile
31. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Sales Team Role
lead conversion
Give a list of campaigns that influenced the user
32. The administrator wants to track data over a period of time. Which graph would he use?
Line
to a case
Solutions - Accounts - Opportunities
Custom Field
33. Show up to 2000 records in the record count display - Print up to 1000 records in print view
System Administrator
references another summary formula
one language at a time
List view
34. What is the use of campaign influence feature on oportunities?
one language at a time
Give a list of campaigns that influenced the user
Accounts to Opportunities - or Contacts to Cases
make a field required
35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
rollup summary field
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To use Case Queues to manage Cases
upgrade a managed application
36. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
multiple fields in SFDC
User setting
components of a profile
Difference between workflow rule and workflow approval process
37. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Fiscal year - Licenses - Language - locale - time zones
Forecasts
no limits
38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
the record is saved/updated
many to much
Accounts to Opportunities - or Contacts to Cases
Configure the settings and rules for Case processing - including Business Hours - and Escalation
39. List the functions of the Data Loader
Insert - update - upsert - delete
delete the field
5
IP address is unknown
40. What is conditional highlighting for reports?
Set thresholds for report analysis
rollup summary field
controlling field for a dependent field
based on their profile
41. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
Warning
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on line
183
42. During a lead import - you can choose to enable ___________ as part of the import.
Show details and add events
active assignment rules
Master-detail - many-to-many - lookup - hierarchical
the Professional Edition
43. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case tasks
Rules and the use of Email Templates
denied
44. Which one of these may be a controlling field and a dependent field?
can be different users
Hire Date
Custom picklist
4k
45. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
be shared
conditional highlighting
To display extended web content on SF window
46. Create ads that display on search engines is possible in SFDC using...
The user loses all unsaved data after terminating the session
Google
be shared
the recycle bin
47. What data can you export out of SFDC?
Standard users
All organization data
Elements within a Page Layout
Page layouts
48. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
be shared
None of the users
an error report after the loading
Territory Management
49. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Account - Contacts - Opportunities
Salesforce CRM workflow
Campaign Member or Contact Role
50. Which report formats must be used to create dashboard components?
5 MB
custom multi select picklist
system administrator
Summary or matrix (with at least one level of grouping)