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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Custom Field
All users
300
3 or more hours per day

2. Reports that must be used to create dashboard components.
web-to-lead
The designated weblead owner gets an email
Custom summary and matrix reports
Field level security

3. The ____________ is a custom field that aggregates child record information in to the parent record.
Salesforce ID
rollup summary field
objects in a managed package
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

4. Custom summary formula on report...
references another summary formula
Workflows
To let the user select values in the view picklist
denied

5. Who can view campaigns?
Skill requirements - Product categories - Customer types - Service levels
the new label value
custom multi select picklist
All users

6. Custom summary formulas are...
Objects on managed packages
Custom summary and matrix reports
calculations on summary fields
territory management

7. Which information not captured on user record in Salesforce?
Forecasts
Marketing User
Page layouts
Hire Date

8. The data loader can load all objects - including custom objects - It generates...
your organization's workflow
an error report after the loading
active assignment rules
500

9. You can map a custom lead field...
Standard User
Any user can view all records that the running user role can view
to a case
using the data loader

10. List the functions of the Data Loader
use everywhere rule
own a record and not see it
A running user
Insert - update - upsert - delete

11. Who can view a campaign in SFDC?
many to many
All users of SFDC who have access to campaigns objects
Master-detail - many-to-many - lookup - hierarchical
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

12. Where would you make changes in order to make default tabs visible?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Set thresholds for report analysis
User setting
All users

13. Can only view records
Page layouts
300
Read-Only
Components of the Console Tab

14. What can stop a scheduled report-dashboard run?
The email address of the user whose identify is being confirmed.
link to report
The running user does not have access to the dashboard folder
Hire date

15. Charts - Tables - Metrics - Gauge
Metric and gauge
dashboard components
Summary or matrix (with at least one level of grouping)
Manage public documents

16. The account owner - opportunit owners - and case owners...
not dependent fields
Metric - table - gauge - chart - S-Control - VF page
the Professional Edition
can be different users

17. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
to a case
Tabular reports
5 MB

18. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Hire date
There is only one record type in person account - There is no contact related list in person account
Show details and add events
custom multi select picklist

19. Sharing rule: ________ that grant access to groups of users.
Hire date
Salesforce and Marketing Automation - Customer Support Management
Automated rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

20. You can use _______________ for summary and matrix reporting only.
can be different users
conditional highlighting
Unlimited
Case tasks

21. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Marketing User
reportable
Business Hours
View all data

22. Page layouts are assigned to users based on...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
summary and matrix reports
reportable
Role settings

23. Which one of these may be a controlling field and a dependent field?
There is only one record type in person account - There is no contact related list in person account
number from percentage
Custom picklist
a campaign member

24. You must create the business process before creating record types for each of these objects...
except Campaign
All organization data
number from percentage
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

25. Personal tags cannot...
using the data loader
be shared
250
System Administrator profile and Marketing User Profile (import Leads)

26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Use cases for Web-to-Case
All users
3

27. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
own a record and not see it
1
Tabular reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates

28. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
able to upgrade to other version
User setting
300

29. The size limit for documents uploaded is...
upgrade a managed application
Value is always required
version control capabilities
5 MB

30. Name three benefits of the cloud computing model.
None of the users
Gets assigned to lead owner's territory
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Lead - Contact - Solution

31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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32. Conditional formatting is available for...
Line
Summary and table
multiple record types
number from percentage

33. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
300
Basically - the Gmail model - all you data is stored on servers
in activity history
a campaign member

34. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
many to much
before it is saved in Salesforce
Download AppExchange Packages

35. Managed package is always...
API
Default Locale - Default Language - Default Time Zone
rollup summary field
able to upgrade to other version

36. You can map a single column from the csv file to...
multiple fields in SFDC
no limits
Rcord type
One solution field

37. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
an error report after the loading
territory management
Summary or matrix (with at least one level of grouping)
Profile

38. Error on failed web to lead validation is...
Line
Field level security
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
routed to a default lead creator via email

39. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Force.com
before it is saved in Salesforce
40
using the custom summary field

40. Why do you create a web tab?
To display extended web content on SF window
Summary or matrix (with at least one level of grouping)
able to upgrade to other version
Value is always required

41. All existing custom objects that were previously deployed will still be deployed when you....
one language at a time
upgrade a managed application
Call Support - Call Sales - Log a case online - Email Support
Profile

42. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
previously approved process
To use a Case Assignment
1 day
using the custom summary field

43. You can modify the contents of a folder if the ______________ is set to read/write.
To use the campaign import wizards
Export to excel
Custom objects - Field level security
folder access level

44. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
To capture unique data of the business
IP address is unknown
std price book or a price book
The Marketing User profile

45. Super User - Can customize and administer the application
Components of the Console Tab
Automated rules
System Administrator
the level of visibility

46. A lookup field relationship...
links two objects together
To capture unique data of the business
many to many
objects in a managed package

47. The administrator wants to track data over a period of time. Which graph would he use?
Marketing -Call Center
many to much
search for public tags
Line

48. A lead has been converted. Where can we find the campaigns associated with it?
to a case
Configure the settings and rules for Case processing - including Business Hours - and Escalation
summary and matrix
Opportunity campaign related list - Contact campaign related list

49. Users can _____________ from the sidebar and advanced search
The designated weblead owner gets an email
folder access level
Case Escalation Rule
search for public tags

50. A role controls __________ that users have to an organization's data.
the level of visibility
To use the campaign import wizards
make a field required
Automated rules

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Salesforce Certification

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