Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
own a record and not see it
Sales Team Role
link to report
API

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
link to report
cause data loss
Set thresholds for report analysis
Case tasks

3. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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4. The size limit for documents uploaded is...
5 MB
summary and matrix reports
Manage public documents
System Administrator profile and Marketing User Profile (import Leads)

5. You cannot delete a product that is...
50000
Standard Field
used on an oppy
make a field required

6. Two options for restricting access via IP Ranges
log in to SFDC Profile
1 day
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
automatically maps

7. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
must be between 5 and 50
Accounts to Opportunities - or Contacts to Cases
The user is not able to edit it because it is read-only

8. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Salesforce and Marketing Automation - Customer Support Management
API
The user loses all unsaved data after terminating the session
salesforce.com portal

9. A lookup field relationship...
many to many
Salesforce ID
other formula fields
links two objects together

10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
the level of visibility
Fiscal year - Licenses - Language - locale - time zones
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

11. The system ___________ std lead fields to standard account - contact - and oppy fields.
anyone in the team
automatically maps
not dependent fields
search for public tags

12. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Salesforce ID
different types of sharing rules
folder access level
a campaign member

13. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
the recycle bin
Elements within a Page Layout
To display extended web content on SF window
using the custom summary field

14. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
the new label value
Workflows
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
must be between 5 and 50

15. You can delete the _____________ that is on an oppy.
std price book or a price book
The user is not able to edit it because it is read-only
To let the user select values in the view picklist
Custom summary and matrix reports

16. _____________can import a maximum of 500 account records in a session.
User setting
View all data
dashboard components
Standard users

17. Custom summary formula on report...
Metric - table - gauge - chart - S-Control - VF page
To use a Case Assignment
references another summary formula
Workflows

18. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
The email address of the user whose identify is being confirmed.
The designated weblead owner gets an email
The running user does not have access to the dashboard folder

19. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Metric - table - gauge - chart - S-Control - VF page
To use a Case Assignment
web-to-lead

20. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
salesforce.com portal
5 MB
50000
Permissions

21. In order to implement more than one business process - ____________must also be implemented.
multiple record types
not dependent fields
All organization data
using the data loader

22. Can view - edit and delete their own records
Standard User
All organization data
Export to excel
Tabular reports

23. Can only view records
must be between 5 and 50
The Marketing User profile
Standard Field
Read-Only

24. How many Editions are there in SFDC?
5 MB
5
Sales Cloud
make a field required

25. Users with access to opportunities as sales team members cannot...
search for public tags
Objects on managed packages
Summary and table
extend sharing for those records

26. Where would you make changes in order to make default tabs visible?
Objects on managed packages
Fiscal year - Licenses - Language - locale - time zones
User setting
Standard Field

27. What information in the user record cannot be captured without a custom field?
Hire date
Adding a user to the sales team group
They are upgradeable
Default Locale - Default Language - Default Time Zone

28. List Dashboard component types
Salesforce CRM workflow
the level of visibility
controlling field for a dependent field
Metric - table - gauge - chart - S-Control - VF page

29. Which information not captured on user record in Salesforce?
Hire Date
can be different users
objects in a managed package
Summary or matrix (with at least one level of grouping)

30. A lead has been converted. Where can we find the campaigns associated with it?
Create on solution
1 day
Opportunity campaign related list - Contact campaign related list
system administrator

31. You can customize Profile to restrict users' ability to...
automatically maps
log in to SFDC Profile
anyone in the team
Adding a user to the sales team group

32. Picklist dependency rules are __________ during import.
YEAR(date_c) =YEAR(today())
All organization data
lead assignment rule
not enforced

33. A role has a ________ relationship with users.
many to many
Salesforce ID
The designated weblead owner gets an email
Elements within a Page Layout

34. You can use _______________ for summary and matrix reporting only.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
conditional highlighting
Summary and table
Basically - the Gmail model - all you data is stored on servers

35. Standard objects examples
forecast role hierarchy
Components of the Console Tab
Solutions - Accounts - Opportunities
4000

36. The # of business hours that can be set for the organization to operate
Use cases for Email-to-Case
parent.child relationships
Marketing -Call Center
Unlimited

37. What data can you export out of SFDC?
All organization data
System Administrator profile and Marketing User Profile (import Leads)
anyone in the team
Solution Manager

38. Custom fiscal year works on a define once and...
use everywhere rule
other formula fields
anyone in the team
upgrade a managed application

39. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
std price book or a price book
denied
View the account - Edit the account

40. What is conditional highlighting for reports?
Manage public documents
Set thresholds for report analysis
3
be shared

41. There are _________ to new picklist or multi-select picklist values for any field during a single import
User can log out all unsaved data is lost
no limits
Create a report
Rules and the use of Email Templates

42. Super User - Can customize and administer the application
Download AppExchange Packages
must be between 5 and 50
System Administrator
own a record and not see it

43. Charts - Tables - Metrics - Gauge
dashboard components
multiple record types
csv files
a campaign member

44. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Standard users
summary and matrix
other formula fields

45. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Unlimited
To use Case Queues to manage Cases
except Campaign
All users

46. You can then associate each business process with one or more record types and make it available to users...
able to delete accounts
Edit and Read opportunity
based on their profile
All users of SFDC who have access to campaigns objects

47. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Difference between workflow rule and workflow approval process
View the account - Edit the account
cause data loss
Show details and add events

48. During a lead import - you can choose to enable ___________ as part of the import.
A running user
Custom summary and matrix reports
upgrade a managed application
active assignment rules

49. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Line
To let the user select values in the view picklist
cause data loss

50. Which of the following does not need business process?
To use a Case Assignment
Mini Page Layout
Contacts
automatically maps