Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can delete the _____________ that is on an oppy.






2. What is true about look up relationship?






3. The # of business hours that can be set for the organization to operate






4. A public group is a grouping of all except...






5. To edit opportunity permission - where would you make the change?






6. How many lead assignment rules can be active at one time?






7. What is conditional highlighting for reports?






8. What is the limit on the compiled size of the formula field?






9. Managed package is always...






10. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






11. A role has a ________ relationship with users.






12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






13. What does a company profile contain?






14. Give an example of a one-to many relationship between standard objects.






15. Changing the data type of an existing custom field can cause data loss while changing to...






16. If a standard object is renamed - the reports are renamed based on...






17. You need which permission to specify a running user other than yourself?






18. The maximum number of values allowed in a controlling field.






19. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






20. Which one of these may be a controlling field and a dependent field?






21. Error on failed web to lead validation is...






22. You can map a custom lead field...






23. You can modify the contents of a folder if the ______________ is set to read/write.






24. Where would you make changes in order to make default tabs visible?






25. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






26. List the functions of the Data Loader






27. All existing custom objects that were previously deployed will still be deployed when you....






28. Which of the following does not need business process?






29. What is Salesforce?






30. Conditional formatting is available for...






31. ______________ will not give access to opportunity records that was previously a restricted account.






32. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






33. ____________ is not available for printable lists






34. Name three settings on the Company Information page that administrators can edit.






35. Standard User Permissions + can import leads for the organization






36. An online form to capture lead information - Email template response content published on your web site.






37. If using customizable forecasting - there is a seperate...






38. Which report formats must be used to create dashboard components?






39. When is a custom object created?






40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






41. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






42. Inline editing updates the field when...






43. Why do you create a web tab?






44. The size limit for documents uploaded is...






45. ____________ is available for custom fiscal years.






46. In order to implement more than one business process - ____________must also be implemented.






47. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






48. Record types are used to implement custom business processes by associating them to specific






49. Custom summary formula on report...






50. You can import only ___________ per CSV file.