Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name three sources from which cases can be created.






2. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






3. A workflow alert cannot be tracked...






4. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






5. Where would you make changes in order to make default tabs visible?






6. _____________can import a maximum of 500 account records in a session.






7. It is possible for a user to...






8. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






9. Standard picklist fields can be controlling fields but...






10. If territory management is enabled for your organization and a lead is converted - how does it get assigned?






11. What is true about look up relationship?






12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






13. A record of contact with customer support. A customer is reporting a problem or asking a question.






14. It is possible for a user to...






15. To edit opportunity permission - where would you make the change?






16. All existing custom objects that were previously deployed will still be deployed when you....






17. What is true about look up relationships?






18. Used to escalate a case if it has not been resolved within a specified period of time.






19. A lead has been converted. Where can we find the campaigns associated with it?






20. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






21. You can create _____________ directly from the csv import file.






22. Two options for restricting access via IP Ranges






23. What objects may be imported or updated using the Import Wizard?






24. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






26. What information in the user record cannot be captured without a custom field?






27. A _____________ cannot be the controlling field for a dependent field.






28. In conditional highlighting - how may maximum conditions are allowed per report?






29. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






30. Sharing rules can be formed on the following except...






31. ____________ is available for custom fiscal years.






32. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






33. Users can _____________ from the sidebar and advanced search






34. You can use _______________ for summary and matrix reporting only.






35. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






36. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






37. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






38. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






39. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






40. Create ads that display on search engines is possible in SFDC using...






41. Recycle bin houses deleted data for...






42. The create new folder link will only be visible to users with which permission?






43. Author and the owner do not have the...






44. Which salesforce.com feature allows the org to capture ROI on online advertising?






45. What is true about managed packages?






46. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






47. You can then associate each business process with one or more record types and make it available to users...






48. Show up to 2000 records in the record count display - Print up to 1000 records in print view






49. A custom lead field can be mapped to...






50. If using customizable forecasting - there is a seperate...