Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom summary formula on report...
All users of SFDC who have access to campaigns objects
using the custom summary field
references another summary formula
parent.child relationships

2. Software-as-a-service (SaaS) model
using the data loader
Basically - the Gmail model - all you data is stored on servers
To display extended web content on SF window
previously approved process

3. _____________can import a maximum of 500 account records in a session.
Summary or matrix (with at least one level of grouping)
summary and matrix reports
Standard users
Automated rules

4. What does a company profile contain?
The designated weblead owner gets an email
Fiscal year - Licenses - Language - locale - time zones
objects in a managed package
Queue

5. Record types are not available in...
Marketing -Call Center
Skill requirements - Product categories - Customer types - Service levels
Objects on managed packages
the Professional Edition

6. In order to implement more than one business process - ____________must also be implemented.
Google adwords
multiple record types
Case queue
Create on solution

7. Name three sources from which cases can be created.
the level of visibility
Field level security
Master-detail - many-to-many - lookup - hierarchical
Call Support - Call Sales - Log a case online - Email Support

8. List the places where Currency is specified
4000
API
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

9. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
territory management
Permissions
All users

10. Opportunities and quotes are a part of which cloud?
The Marketing User check box on the user profile page
Summary and table
denied
Sales Cloud

11. It is possible for a user to...
own a record and not see it
Metric - table - gauge - chart - S-Control - VF page
lead assignment rule
Page layouts

12. When you configure search settings for your organization - the new value...
Difference between workflow rule and workflow approval process
web-to-lead
must be between 5 and 50
parent.child relationships

13. Super User - Can customize and administer the application
View all data
System Administrator
Role settings
Configure the settings and rules for Case processing - including Business Hours - and Escalation

14. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
When a Lead is converted
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use Case Queues to manage Cases

15. A custom lead field can be mapped to...
delete the field
Objects on managed packages
use everywhere rule
One solution field

16. An online form to capture lead information - Email template response content published on your web site.
Create a report
web-to-lead
summary and matrix
Read-Only

17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Marketing -Call Center
Use cases for Email-to-Case
5
the level of visibility

18. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
lead conversion
Field level security
before it is saved in Salesforce

19. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
routed to a default lead creator via email
Salesforce CRM workflow
Give a list of campaigns that influenced the user
the level of visibility

20. Record types are used to implement custom business processes by associating them to specific
Page layouts
Insert - update - upsert - delete
own a record and not see it
A tab that combines a list view and related records into one screen with different frames.

21. While scheduling an email reports user specifies all except...
std price book or a price book
Skill requirements - Product categories - Customer types - Service levels
link to report
Territory Management

22. Sharing rules can be formed on the following except...
4k
Objects on managed packages
Queue
1 day

23. You can delete the _____________ that is on an oppy.
to a case
Sales Cloud
4k
std price book or a price book

24. You can use conditional highlighting for which types of reports?
Line
Adding a user to the sales team group
summary and matrix reports
Account - Contacts - Opportunities

25. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
View all data
Role settings
The user is not able to edit it because it is read-only
Use cases for Case Hierarchies

26. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
To use a Case Assignment
own a record and not see it
able to delete accounts

27. Picklist dependency rules are __________ during import.
Summary and table
not enforced
Skill requirements - Product categories - Customer types - Service levels
own a record and not see it

28. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Queue
Line
System Administrator profile and Marketing User Profile (import Leads)

29. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

30. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Force.com
Ideas
Difference between workflow rule and workflow approval process
using the data loader

31. A delegated approver can revoke a...
conditional highlighting
The Marketing User check box on the user profile page
previously approved process
Solution Manager

32. Recycle bin houses deleted data for...
5 MB
Download AppExchange Packages
30 days
Summary or matrix (with at least one level of grouping)

33. How does the Import Wizard perform matching when updating records?
rollup summary field
Salesforce ID
summary and matrix
Automated rules

34. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
conditional highlighting
The user loses all unsaved data after terminating the session
Custom Field
Sales Cloud

35. Show up to 2000 records in the record count display - Print up to 1000 records in print view
using the data loader
many to much
Workflows
List view

36. What is the role of Primary Object when creating custom report types?
salesforce.com portal
To let the user select values in the view picklist
using the custom summary field
the new label value

37. Your recycle bin record limit is _____times the MBs in your general storage
Hire date
250
territory management
Gets assigned to lead owner's territory

38. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
be shared
IP address is unknown
calculations on summary fields

39. Campaigns and opportunities have a _____________ relationship.
many to much
Edit on solution
Workflows
custom multi select picklist

40. Standard picklist fields can be controlling fields but...
Export to excel
not dependent fields
Mini Page Layout
Unlimited

41. What is true about look up relationship?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
A tab that combines a list view and related records into one screen with different frames.
Value is always required
Marketing -Call Center

42. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Elements within a Page Layout
User setting
conditional highlighting

43. Custom summary formulas are...
delete the field
calculations on summary fields
anyone in the team
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
forecast role hierarchy
Salesforce ID
1 day
Field level security

45. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Basically - the Gmail model - all you data is stored on servers
Difference between workflow rule and workflow approval process
3 or more hours per day

46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Opportunity campaign related list - Contact campaign related list
Objects on managed packages
Salesforce CRM workflow

47. Author and the owner do not have the...
Lead - Contact - Solution
different types of sharing rules
The Marketing User check box on the user profile page
same access to the document

48. Give an example of where a junction object is used between standard objects.
Territory Management
Ideas
Campaign Member or Contact Role
Use cases for Email-to-Case

49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Field level security
active assignment rules
build a custom forecast for the same
territory management

50. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Marketing User
300
Manage public documents