Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can delete the _____________ that is on an oppy.
std price book or a price book
Solution Manager
multiple record types
To use Case Queues to manage Cases

2. What is true about look up relationship?
Value is always required
an error report after the loading
Accounts to Opportunities - or Contacts to Cases
lead conversion

3. The # of business hours that can be set for the organization to operate
3 or more hours per day
Unlimited
40
lead conversion

4. A public group is a grouping of all except...
Contract Manager
Show details and add events
Queue
All users of SFDC who have access to campaigns objects

5. To edit opportunity permission - where would you make the change?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
links two objects together
Profile
Field level security

6. How many lead assignment rules can be active at one time?
Show details and add events
references another summary formula
forecast role hierarchy
1

7. What is conditional highlighting for reports?
forecast role hierarchy
build a custom forecast for the same
Value is always required
Set thresholds for report analysis

8. What is the limit on the compiled size of the formula field?
4k
the recycle bin
same access to the document
salesforce.com portal

9. Managed package is always...
able to upgrade to other version
1 day
Marketing -Call Center
Basically - the Gmail model - all you data is stored on servers

10. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Case
To use the campaign import wizards
Metric and gauge
Gets assigned to lead owner's territory

11. A role has a ________ relationship with users.
Page layouts
many to many
dashboard components
Standard User

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Accounts to Opportunities - or Contacts to Cases
Adding a user to the sales team group
IP address is unknown

13. What does a company profile contain?
system administrator
Fiscal year - Licenses - Language - locale - time zones
automatically maps
Adding a user to the sales team group

14. Give an example of a one-to many relationship between standard objects.
YEAR(date_c) =YEAR(today())
able to upgrade to other version
Accounts to Opportunities - or Contacts to Cases
can be different users

15. Changing the data type of an existing custom field can cause data loss while changing to...
Google
number from percentage
Sales Cloud
Marketing -Call Center

16. If a standard object is renamed - the reports are renamed based on...
std price book or a price book
in activity history
parent.child relationships
the new label value

17. You need which permission to specify a running user other than yourself?
active assignment rules
300
View all data
build a custom forecast for the same

18. The maximum number of values allowed in a controlling field.
300
4000
able to delete accounts
links two objects together

19. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
references another summary formula
Field level security
Custom objects - Field level security
Territory Management

20. Which one of these may be a controlling field and a dependent field?
Standard Field
3
folder access level
Custom picklist

21. Error on failed web to lead validation is...
Hire date
the record is saved/updated
routed to a default lead creator via email
folder access level

22. You can map a custom lead field...
salesforce.com portal
Contract Manager
csv files
to a case

23. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Profile
View the account - Edit the account
Metric and gauge

24. Where would you make changes in order to make default tabs visible?
the Professional Edition
Tabular reports
When a Lead is converted
User setting

25. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Contract Manager
As short as a day and as long as a forever
Case Auto-Response Rule
Lead - Contact - Solution

26. List the functions of the Data Loader
Insert - update - upsert - delete
Automated rules
components of a profile
500

27. All existing custom objects that were previously deployed will still be deployed when you....
Case
before it is saved in Salesforce
Unlimited
upgrade a managed application

28. Which of the following does not need business process?
denied
Account - Contacts - Opportunities
Contacts
Default Locale - Default Language - Default Time Zone

29. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Territory Management
Account - Contacts - Opportunities
List view

30. Conditional formatting is available for...
Summary and table
A tab that combines a list view and related records into one screen with different frames.
Use cases for Web-to-Case
a campaign member

31. ______________ will not give access to opportunity records that was previously a restricted account.
folder access level
50000
They are upgradeable
Adding a user to the sales team group

32. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Basically - the Gmail model - all you data is stored on servers
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Hire Date
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

33. ____________ is not available for printable lists
250
Permissions
other formula fields
Export to excel

34. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Field level security
can be different users
Tabular reports

35. Standard User Permissions + can import leads for the organization
User setting
API
Marketing User
Automated rules

36. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Automated rules
5
Salesforce CRM workflow

37. If using customizable forecasting - there is a seperate...
the record is saved/updated
std price book or a price book
forecast role hierarchy
Marketing -Call Center

38. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Default Locale - Default Language - Default Time Zone
std price book or a price book
Manage Letterheads - Manage Public Templates - Edit HTML Templates

39. When is a custom object created?
custom multi select picklist
To capture unique data of the business
other formula fields
Components of the Console Tab

40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
custom multi select picklist
Accounts to Opportunities - or Contacts to Cases
Case queue

41. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Custom Field
Workflows
your organization's workflow

42. Inline editing updates the field when...
folder access level
the record is saved/updated
4k
forecast role hierarchy

43. Why do you create a web tab?
To display extended web content on SF window
Standard User
The Marketing User check box on the user profile page
Export to excel

44. The size limit for documents uploaded is...
own a record and not see it
5 MB
500
Insert - update - upsert - delete

45. ____________ is available for custom fiscal years.
Custom forecasting
Create a report
Components of the Console Tab
30 days

46. In order to implement more than one business process - ____________must also be implemented.
Contacts
The user loses all unsaved data after terminating the session
multiple record types
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

47. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Case Auto-Response Rule
Value is always required
one language at a time
a campaign member

48. Record types are used to implement custom business processes by associating them to specific
Metric - table - gauge - chart - S-Control - VF page
lead conversion
Page layouts
All organization data

49. Custom summary formula on report...
The user is not able to edit it because it is read-only
A running user
routed to a default lead creator via email
references another summary formula

50. You can import only ___________ per CSV file.
Custom Field
many to much
one language at a time
in activity history