Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
own a record and not see it
300
Fiscal year - Licenses - Language - locale - time zones
To use Case Queues to manage Cases

2. What can stop a scheduled report-dashboard run?
use everywhere rule
The running user does not have access to the dashboard folder
territory management
Solution Manager

3. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Territory Management
Manage Letterheads - Manage Public Templates - Edit HTML Templates
300

4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Use cases for Email-to-Case
Workflows
Fiscal year - Licenses - Language - locale - time zones
The email address of the user whose identify is being confirmed.

5. Records in _____________ do not count against your organization's storage limits.
View the account - Edit the account
the recycle bin
anyone in the team
tasks scheduled calendar events

6. Available out of box - cannot be deleted (You can change the label name).
Standard Field
folder access level
Mini Page Layout
Default Locale - Default Language - Default Time Zone

7. A custom lead field can be mapped to...
One solution field
Standard users
anyone in the team
Contract Manager

8. The maximum number of values allowed in a controlling field.
The Marketing User profile
300
Create a report
When a Lead is converted

9. Calendar and Task Activities are both...
used on an oppy
tasks scheduled calendar events
Fiscal year - Licenses - Language - locale - time zones
the recycle bin

10. What is the limit on the compiled size of the formula field?
System Administrator profile and Marketing User Profile (import Leads)
4k
not enforced
4000

11. Standard User Permissions + can import leads for the organization
number from percentage
Marketing User
Marketing -Call Center
be shared

12. There are _________ to new picklist or multi-select picklist values for any field during a single import
5 MB
Google
no limits
Profile

13. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Profile
The Marketing User profile
YEAR(date_c) =YEAR(today())

14. In conditional highlighting - how may maximum conditions are allowed per report?
Marketing -Call Center
3
Use cases for Case Hierarchies
Objects on managed packages

15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
not dependent fields
a campaign member
Summary and table

16. You can map a custom lead field...
50000
Solutions - Accounts - Opportunities
to a case
Master-detail - many-to-many - lookup - hierarchical

17. Author and the owner do not have the...
own a record and not see it
same access to the document
make a field required
Use cases for Email-to-Case

18. How would an administrator modify lookup records in a console layout?
Field level security
Mini Page Layout
Workflows
Contract Manager

19. Specifying a "running user" in dashboard means...
Custom forecasting
delete the field
Difference between workflow rule and workflow approval process
Any user can view all records that the running user role can view

20. To edit opportunity permission - where would you make the change?
using the custom summary field
able to delete accounts
Profile
To use a Case Assignment

21. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
The user is not able to edit it because it is read-only
Standard Field
before it is saved in Salesforce
All users of SFDC who have access to campaigns objects

22. When you configure search settings for your organization - the new value...
Custom Field
Line
must be between 5 and 50
dashboard components

23. Which salesforce.com feature allows the org to capture ROI on online advertising?
Account - Contacts - Opportunities
Google adwords
Basically - the Gmail model - all you data is stored on servers
The running user does not have access to the dashboard folder

24. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Custom forecasting
YEAR(date_c) =YEAR(today())
the recycle bin
List view

25. Personal tags cannot...
be shared
Accounts - Contacts - Leads - Solutions - and Custom objects
Set thresholds for report analysis
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

26. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Summary or matrix (with at least one level of grouping)
use everywhere rule

27. What is conditional highlighting for reports?
Hire Date
Set thresholds for report analysis
make a field required
Campaign Member or Contact Role

28. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
A tab that combines a list view and related records into one screen with different frames.
50000
View all data
Show details and add events

29. In list view enhancements - users cannot export list results to...
One solution field
csv files
used on an oppy
Salesforce CRM workflow

30. What is the role of Primary Object when creating custom report types?
Sales Team Role
Line
30 days
To let the user select values in the view picklist

31. What is true about managed packages?
able to upgrade to other version
They are upgradeable
Skill requirements - Product categories - Customer types - Service levels
not enforced

32. Super User - Can customize and administer the application
Google adwords
a campaign member
System Administrator
own a record and not see it

33. Users can _____________ from the sidebar and advanced search
40
5 MB
Difference between workflow rule and workflow approval process
search for public tags

34. You can use _______________ for summary and matrix reporting only.
conditional highlighting
components of a profile
300
except Campaign

35. List the functions of the Data Loader
Insert - update - upsert - delete
Elements within a Page Layout
Case tasks
All organization data

36. Your recycle bin record limit is _____times the MBs in your general storage
Marketing -Call Center
All organization data
250
the record is saved/updated

37. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
in activity history
API
4k

38. You can map a single column from the csv file to...
multiple fields in SFDC
own a record and not see it
build a custom forecast for the same
A tab that combines a list view and related records into one screen with different frames.

39. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Permissions
in activity history
Configure the settings and rules for Case processing - including Business Hours - and Escalation

40. Error on failed web to lead validation is...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
40
1
routed to a default lead creator via email

41. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Components of the Console Tab
one language at a time
Ideas

42. Sharing rule: ________ that grant access to groups of users.
Automated rules
Workflows
Salesforce ID
the new label value

43. A workflow alert cannot be tracked...
in activity history
Create a report
Summary and table
Give a list of campaigns that influenced the user

44. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Difference between workflow rule and workflow approval process
To display extended web content on SF window
own a record and not see it

45. What is the salesforce Console?
Adding a user to the sales team group
A tab that combines a list view and related records into one screen with different frames.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Workflow rules

46. Conditional highlighting is used only in...
summary and matrix
User can log out all unsaved data is lost
Create a report
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

47. Opportunities and quotes are a part of which cloud?
Custom summary and matrix reports
Sales Cloud
To use a Case Assignment
Summary and table

48. The # of business hours that can be set for the organization to operate
IP address is unknown
summary and matrix
1
Unlimited

49. What does a company profile contain?
forecast role hierarchy
Metric and gauge
Custom objects - Field level security
Fiscal year - Licenses - Language - locale - time zones

50. When a case is deleted - following are deleted except
5 MB
Case tasks
Profile controls
Marketing User