Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about managed packages?
They are upgradeable
System Administrator profile and Marketing User Profile (import Leads)
be shared
Case Escalation Rule

2. You can map a custom lead field...
to a case
build a custom forecast for the same
Default Locale - Default Language - Default Time Zone
Accounts to Opportunities - or Contacts to Cases

3. Custom fiscal year works on a define once and...
All organization data
reportable
use everywhere rule
used on an oppy

4. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Custom forecasting
3 or more hours per day
different types of sharing rules

5. History tracking can be performed on the following standard objects except...
To display extended web content on SF window
30 days
Forecasts
Download AppExchange Packages

6. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
tasks scheduled calendar events
Page layouts
1 day
Force.com

7. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
same access to the document
must be between 5 and 50
The email address of the user whose identify is being confirmed.

8. Who can view a campaign in SFDC?
Territory Management
link to report
View the account - Edit the account
All users of SFDC who have access to campaigns objects

9. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Show details and add events
5 MB
Use cases for Email-to-Case

10. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Use cases for Case Hierarchies
Force.com
The designated weblead owner gets an email

11. Which graphs rely on grand total for dashboards?
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Metric and gauge
components of a profile

12. The size limit for documents uploaded is...
version control capabilities
Accounts - Contacts - Leads - Solutions - and Custom objects
5 MB
not dependent fields

13. What objects may be imported or updated using the Import Wizard?
Permissions
components of a profile
A running user
Accounts - Contacts - Leads - Solutions - and Custom objects

14. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
50000
Case Auto-Response Rule
Accounts to Opportunities - or Contacts to Cases

15. What is the role of Primary Object when creating custom report types?
Profile
Use cases for Email-to-Case
To let the user select values in the view picklist
lead conversion

16. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
dashboard components
Export to excel
1
The Marketing User profile

17. The size limit for documents uploaded is...
5 MB
Profile controls
not enforced
All users of SFDC who have access to campaigns objects

18. Create and manage letterheads and email templates
not enforced
Automated rules
reportable
Manage Letterheads - Manage Public Templates - Edit HTML Templates

19. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
The Marketing User check box on the user profile page
Show details and add events
To capture unique data of the business

20. All existing custom objects that were previously deployed will still be deployed when you....
the new label value
Contacts
Fiscal year - Licenses - Language - locale - time zones
upgrade a managed application

21. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Metric and gauge
no limits
To display extended web content on SF window

22. _____________can import a maximum of 500 account records in a session.
Standard users
Read-Only
Elements within a Page Layout
forecast role hierarchy

23. Error on failed web to lead validation is...
Workflows
the level of visibility
routed to a default lead creator via email
upgrade a managed application

24. Which information not captured on user record in Salesforce?
Hire Date
use everywhere rule
User setting
One solution field

25. You need which permission to specify a running user other than yourself?
dashboard components
1 day
View all data
Manage public documents

26. You can map a single column from the csv file to...
Custom objects - Field level security
multiple fields in SFDC
extend sharing for those records
Contract Manager

27. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
routed to a default lead creator via email
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

28. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
no limits
One solution field
territory management

29. An online form to capture lead information - Email template response content published on your web site.
Manage public documents
cause data loss
Solutions - Accounts - Opportunities
web-to-lead

30. What is true about look up relationships?
many to many
territory management
upgrade a managed application
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

31. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
rollup summary field
able to upgrade to other version
a campaign member

32. Sharing rules can be formed on the following except...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Objects on managed packages
forecast role hierarchy
Workflows

33. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Default Locale - Default Language - Default Time Zone
To use a Case Assignment
Metric - table - gauge - chart - S-Control - VF page
Account - Contacts - Opportunities

34. Salesforce for Microsoft Outlook is which type of client?
API
the Professional Edition
Hire Date
All users

35. You can delete the _____________ that is on an oppy.
Marketing User
reportable
std price book or a price book
Accounts - Contacts - Leads - Solutions - and Custom objects

36. You can customize Profile to restrict users' ability to...
used on an oppy
Role settings
log in to SFDC Profile
List view

37. In list view enhancements - users cannot export list results to...
All organization data
Case
csv files
Forecasts

38. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
able to delete accounts
different types of sharing rules
automatically maps

39. While scheduling an email reports user specifies all except...
Summary and table
link to report
To use a Case Assignment
500

40. When you configure search settings for your organization - the new value...
Metric - table - gauge - chart - S-Control - VF page
must be between 5 and 50
based on their profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

41. Where do active currencies live?
Summary and table
Use cases for Case Hierarchies
territory management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

42. How many roles can you create for your org?
the Professional Edition
To capture unique data of the business
500
search for public tags

43. Your recycle bin record limit is _____times the MBs in your general storage
250
Create a report
anyone in the team
Edit and Read opportunity

44. When is a custom object created?
To capture unique data of the business
Solution Manager
other formula fields
calculations on summary fields

45. A person account is different from a business account because...
Profile
Insert - update - upsert - delete
using the data loader
There is only one record type in person account - There is no contact related list in person account

46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
parent.child relationships
Permissions
There is only one record type in person account - There is no contact related list in person account
able to delete accounts

47. Managed package is always...
Skill requirements - Product categories - Customer types - Service levels
one language at a time
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
able to upgrade to other version

48. A delegated approver can revoke a...
Hire Date
previously approved process
Master-detail - many-to-many - lookup - hierarchical
Call Support - Call Sales - Log a case online - Email Support

49. The documents tab does not contain...
version control capabilities
Case Escalation Rule
using the data loader
your organization's workflow

50. Can view - edit and delete their own records
Use cases for Email-to-Case
Standard User
The Marketing User check box on the user profile page
Skill requirements - Product categories - Customer types - Service levels