Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An account team can be added by all except...
3
anyone in the team
csv files
Standard User

2. Who can view campaigns?
Value is always required
Adding a user to the sales team group
All users
salesforce.com portal

3. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
can be different users
objects in a managed package
Metric - table - gauge - chart - S-Control - VF page

4. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Ideas
Case Auto-Response Rule
Automated rules
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

5. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
number from percentage
a campaign member
your organization's workflow
references another summary formula

6. Records in _____________ do not count against your organization's storage limits.
Call Support - Call Sales - Log a case online - Email Support
the recycle bin
All users
View all data

7. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
number from percentage
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
denied
3 or more hours per day

8. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Marketing -Call Center
multiple record types
Edit and Read opportunity

9. In conditional highlighting - how may maximum conditions are allowed per report?
Role settings
Profile
3
Custom picklist

10. A workflow alert cannot be tracked...
web-to-lead
lead assignment rule
in activity history
reportable

11. Conditional formatting is available for...
Summary and table
Permissions
To use Case Queues to manage Cases
automatically maps

12. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
one language at a time
Difference between workflow rule and workflow approval process
As short as a day and as long as a forever
summary and matrix reports

13. What information in the user record cannot be captured without a custom field?
Hire date
4k
Role settings
Give a list of campaigns that influenced the user

14. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
build a custom forecast for the same
Tabular reports
1

15. Calendar and Task Activities are both...
All organization data
tasks scheduled calendar events
make a field required
3 or more hours per day

16. A _____________ cannot be the controlling field for a dependent field.
Unlimited
1 day
custom multi select picklist
A running user

17. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Rcord type
Metric - table - gauge - chart - S-Control - VF page
The user loses all unsaved data after terminating the session
All organization data

18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
System Administrator profile and Marketing User Profile (import Leads)
Workflows
folder access level
system administrator

19. You can customize Profile to restrict users' ability to...
Contract Manager
None of the users
log in to SFDC Profile
own a record and not see it

20. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
able to upgrade to other version
User can log out all unsaved data is lost
None of the users
API

21. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
the new label value
Marketing -Call Center
3 or more hours per day

22. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Rcord type
3
All organization data

23. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
Case
Tabular reports
active assignment rules

24. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
links two objects together
System Administrator
5 MB

25. Charts - Tables - Metrics - Gauge
Default Locale - Default Language - Default Time Zone
5 MB
dashboard components
Case queue

26. All existing custom objects that were previously deployed will still be deployed when you....
Use cases for Case Hierarchies
None of the users
Components of the Console Tab
upgrade a managed application

27. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Give a list of campaigns that influenced the user
A running user
They are upgradeable
territory management

28. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Campaign Member or Contact Role
The user is not able to edit it because it is read-only
5 MB
web-to-lead

29. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Summary and table
Elements within a Page Layout
use everywhere rule

30. What is the limit on the compiled size of the formula field?
4k
Gets assigned to lead owner's territory
anyone in the team
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

31. A person account is different from a business account because...
cause data loss
Account - Contacts - Opportunities
There is only one record type in person account - There is no contact related list in person account
Campaign Member or Contact Role

32. Give an example of where a junction object is used between standard objects.
When a Lead is converted
Insert - update - upsert - delete
Campaign Member or Contact Role
Export to excel

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Show details and add events
the recycle bin
automatically maps

34. Available out of box - cannot be deleted (You can change the label name).
Marketing -Call Center
Unlimited
Standard Field
Standard User

35. Which graphs rely on grand total for dashboards?
To use the campaign import wizards
Metric and gauge
custom multi select picklist
Hire date

36. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Default Locale - Default Language - Default Time Zone
same access to the document
300
Workflow rules

37. Create ads that display on search engines is possible in SFDC using...
parent.child relationships
Google
using the custom summary field
List view

38. Custom objects are...
Insert - update - upsert - delete
reportable
Metric and gauge
Profile

39. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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40. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
The email address of the user whose identify is being confirmed.
own a record and not see it
Difference between workflow rule and workflow approval process

41. A role has a ________ relationship with users.
Marketing User
many to many
conditional highlighting
use everywhere rule

42. Standard User Permissions + can edit - approve - activate and delete contracts
before it is saved in Salesforce
Edit and Read opportunity
Account - Contacts - Opportunities
Contract Manager

43. Custom fiscal year works on a define once and...
number from percentage
other formula fields
To display extended web content on SF window
use everywhere rule

44. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
tasks scheduled calendar events
Salesforce CRM workflow
1 day
As short as a day and as long as a forever

45. The size limit for documents uploaded is...
conditional highlighting
must be between 5 and 50
Custom picklist
5 MB

46. You can map a single column from the csv file to...
one language at a time
Metric and gauge
multiple fields in SFDC
Custom forecasting

47. What data can you request for in the weekly data export?
Manage public documents
All organization data
the Professional Edition
The Marketing User profile

48. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
same access to the document
To use the campaign import wizards
All organization data

49. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
using the custom summary field
reportable
log in to SFDC Profile

50. Record types are used to implement custom business processes by associating them to specific
300
Custom summary and matrix reports
Page layouts
the recycle bin