Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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2. What is conditional highlighting for reports?
Set thresholds for report analysis
4000
Contract Manager
Standard User

3. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
references another summary formula
the new label value
using the custom summary field
The user is not able to edit it because it is read-only

4. How would an administrator modify lookup records in a console layout?
Mini Page Layout
User can log out all unsaved data is lost
Case Escalation Rule
Skill requirements - Product categories - Customer types - Service levels

5. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Territory Management
Create a report
Rules and the use of Email Templates
forecast role hierarchy

6. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
not enforced
Salesforce ID
Use cases for Email-to-Case
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

7. Custom objects are...
reportable
link to report
System Administrator
automatically maps

8. What is the role of Primary Object when creating custom report types?
Sales Cloud
Master-detail - many-to-many - lookup - hierarchical
To let the user select values in the view picklist
Rules and the use of Email Templates

9. A custom multi-select pick list cannot be a...
40
5 MB
Profile
controlling field for a dependent field

10. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
extend sharing for those records
Account - Contacts - Opportunities
Workflow rules
summary and matrix

11. The documents tab does not contain...
version control capabilities
based on their profile
Solutions - Accounts - Opportunities
System Administrator

12. In list view enhancements - users cannot export list results to...
The email address of the user whose identify is being confirmed.
conditional highlighting
Value is always required
csv files

13. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
300
the record is saved/updated
To use the campaign import wizards
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

14. What data can you export out of SFDC?
references another summary formula
tasks scheduled calendar events
Edit on solution
All organization data

15. We cannot create sharing rules on...
objects in a managed package
Case Auto-Response Rule
summary and matrix
to a case

16. Who can import data for all users?
User can log out all unsaved data is lost
System Administrator profile and Marketing User Profile (import Leads)
To use the campaign import wizards
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

17. While scheduling an email reports user specifies all except...
Objects on managed packages
link to report
log in to SFDC Profile
objects in a managed package

18. Why do you create a web tab?
summary and matrix
To display extended web content on SF window
controlling field for a dependent field
Case

19. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
To use a Case Assignment
1
Contract Manager

20. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Google adwords
std price book or a price book
Accounts to Opportunities - or Contacts to Cases

21. ______________ will not give access to opportunity records that was previously a restricted account.
calculations on summary fields
Adding a user to the sales team group
300
Sales Cloud

22. Super User - Can customize and administer the application
salesforce.com portal
version control capabilities
System Administrator
Export to excel

23. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
All users of SFDC who have access to campaigns objects
User can log out all unsaved data is lost
Solutions - Accounts - Opportunities
Forecasts

24. List the places where Currency is specified
the level of visibility
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Fiscal year - Licenses - Language - locale - time zones
Forecasts

25. You can modify the contents of a folder if the ______________ is set to read/write.
The user is not able to edit it because it is read-only
Mini Page Layout
Sales Cloud
folder access level

26. Field level security cannot be used to...
make a field required
tasks scheduled calendar events
Sales Team Role
Account - Contacts - Opportunities

27. Name the standard applications in the list.
3
Marketing -Call Center
Standard users
link to report

28. You can map a custom lead field...
Fiscal year - Licenses - Language - locale - time zones
tasks scheduled calendar events
to a case
custom multi select picklist

29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
40
300
Page layouts
a campaign member

30. Where would you make changes in order to make default tabs visible?
User setting
A tab that combines a list view and related records into one screen with different frames.
Elements within a Page Layout
1 day

31. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
All users
make a field required
Sales Team Role
able to delete accounts

32. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Accounts - Contacts - Leads - Solutions - and Custom objects
1 day
the new label value
The Marketing User check box on the user profile page

33. A role has a ________ relationship with users.
build a custom forecast for the same
Line
many to many
Custom picklist

34. What can stop a scheduled report-dashboard run?
links two objects together
The running user does not have access to the dashboard folder
User setting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

35. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Territory Management
IP address is unknown
5
Profile

36. Record types are not available in...
lead assignment rule
many to many
the Professional Edition
same access to the document

37. Custom fiscal year works on a define once and...
Solutions - Accounts - Opportunities
use everywhere rule
components of a profile
Rcord type

38. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
custom multi select picklist
Sales Cloud
Profile controls

39. As a ________________ you can create page layout in the console and assign it to profiles.
When a Lead is converted
system administrator
components of a profile
Case Escalation Rule

40. ____________ is not available for printable lists
Difference between workflow rule and workflow approval process
1
50000
Export to excel

41. Reports that must be used to create dashboard components.
User can log out all unsaved data is lost
Salesforce ID
Custom summary and matrix reports
make a field required

42. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
own a record and not see it
The email address of the user whose identify is being confirmed.
Rcord type
Difference between workflow rule and workflow approval process

43. Show up to 2000 records in the record count display - Print up to 1000 records in print view
300
List view
own a record and not see it
Configure the settings and rules for Case processing - including Business Hours - and Escalation

44. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
5
std price book or a price book
Rcord type

45. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Google
Permissions
Edit on solution

46. Who can view campaigns?
All users
same access to the document
Create on solution
Sales Cloud

47. A custom summary formula cannot reference ____________ in an object.
other formula fields
500
View all data
Hire date

48. What does a company profile contain?
reportable
Fiscal year - Licenses - Language - locale - time zones
active assignment rules
conditional highlighting

49. You can delete the _____________ that is on an oppy.
std price book or a price book
Line
web-to-lead
Summary and table

50. The size limit for documents uploaded is...
5 MB
Summary or matrix (with at least one level of grouping)
To capture unique data of the business
Standard users