Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
can be different users
Profile
upgrade a managed application

2. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Marketing User
other formula fields
build a custom forecast for the same
Google

3. What is the salesforce Console?
using the data loader
A tab that combines a list view and related records into one screen with different frames.
Metric - table - gauge - chart - S-Control - VF page
The email address of the user whose identify is being confirmed.

4. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
components of a profile
Show details and add events
Hire date

5. You can modify the contents of a folder if the ______________ is set to read/write.
Use cases for Case Hierarchies
Profile controls
3 or more hours per day
folder access level

6. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
components of a profile
Forecasts
All users of SFDC who have access to campaigns objects
Download AppExchange Packages

7. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Value is always required
All organization data
Show details and add events

8. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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9. Field level security cannot be used to...
The designated weblead owner gets an email
conditional highlighting
Custom forecasting
make a field required

10. Two options for restricting access via IP Ranges
Skill requirements - Product categories - Customer types - Service levels
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
used on an oppy
denied

11. A lead has been converted. Where can we find the campaigns associated with it?
5 MB
tasks scheduled calendar events
Manage public documents
Opportunity campaign related list - Contact campaign related list

12. Conditional formatting is available for...
references another summary formula
The designated weblead owner gets an email
There is only one record type in person account - There is no contact related list in person account
Summary and table

13. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
The designated weblead owner gets an email
Manage Letterheads - Manage Public Templates - Edit HTML Templates
calculations on summary fields

14. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Rcord type
The email address of the user whose identify is being confirmed.
active assignment rules
Read-Only

15. You can delete the _____________ that is on an oppy.
std price book or a price book
Standard users
other formula fields
number from percentage

16. It is possible for a user to...
Opportunity campaign related list - Contact campaign related list
The running user does not have access to the dashboard folder
own a record and not see it
dashboard components

17. ____________ is not available for printable lists
in activity history
Export to excel
One solution field
YEAR(date_c) =YEAR(today())

18. The # of business hours that can be set for the organization to operate
Edit and Read opportunity
Case Auto-Response Rule
Unlimited
Profile

19. What is Salesforce?
As short as a day and as long as a forever
folder access level
To use the campaign import wizards
Salesforce and Marketing Automation - Customer Support Management

20. The size limit for documents uploaded is...
web-to-lead
Page layouts
5 MB
Case Escalation Rule

21. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
User setting
Adding a user to the sales team group
4k

22. Salesforce for Microsoft Outlook is which type of client?
API
conditional highlighting
references another summary formula
Download AppExchange Packages

23. The data loader can load all objects - including custom objects - It generates...
previously approved process
Hire Date
an error report after the loading
automatically maps

24. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
All users of SFDC who have access to campaigns objects
denied
Workflows
3

25. As an admin - you can schedule regular data imports...
many to many
Show details and add events
using the data loader
the Professional Edition

26. A role controls __________ that users have to an organization's data.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Standard User
same access to the document
the level of visibility

27. The system ___________ std lead fields to standard account - contact - and oppy fields.
forecast role hierarchy
components of a profile
delete the field
automatically maps

28. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
4k
not enforced
links two objects together

29. Create ads that display on search engines is possible in SFDC using...
Summary or matrix (with at least one level of grouping)
Google
to a case
extend sharing for those records

30. Which one of these may be a controlling field and a dependent field?
Custom picklist
components of a profile
API
Master-detail - many-to-many - lookup - hierarchical

31. _____________can import a maximum of 500 account records in a session.
Elements within a Page Layout
Forecasts
using the data loader
Standard users

32. Opportunities and quotes are a part of which cloud?
an error report after the loading
able to delete accounts
System Administrator
Sales Cloud

33. When a case is deleted - following are deleted except
Salesforce and Marketing Automation - Customer Support Management
Case tasks
A running user
make a field required

34. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Contract Manager
The email address of the user whose identify is being confirmed.
the recycle bin

35. Error on failed web to lead validation is...
automatically maps
Manage Letterheads - Manage Public Templates - Edit HTML Templates
routed to a default lead creator via email
Sales Team Role

36. Give an example of where a junction object is used between standard objects.
View the account - Edit the account
Automated rules
dashboard components
Campaign Member or Contact Role

37. Who can view campaigns?
Mini Page Layout
All users
Case queue
Salesforce ID

38. Super User - Can customize and administer the application
search for public tags
Use cases for Web-to-Case
System Administrator
previously approved process

39. Standard picklist fields can be controlling fields but...
One solution field
Profile
Contacts
not dependent fields

40. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
System Administrator profile and Marketing User Profile (import Leads)
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case Auto-Response Rule
The Marketing User check box on the user profile page

41. A custom lead field can be mapped to...
One solution field
Territory Management
Configure the settings and rules for Case processing - including Business Hours - and Escalation
components of a profile

42. What is true about look up relationships?
Solution Manager
To use a Case Assignment
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
delete the field

43. Where do active currencies live?
30 days
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
many to many
Google adwords

44. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
calculations on summary fields
the level of visibility
40

45. What information in the user record cannot be captured without a custom field?
Sales Cloud
250
in activity history
Hire date

46. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
link to report
Use cases for Case Hierarchies
Metric and gauge

47. In conditional highlighting - how may maximum conditions are allowed per report?
3
denied
Case queue
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

48. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Mini Page Layout
Automated rules
your organization's workflow

49. You can use conditional highlighting for which types of reports?
an error report after the loading
None of the users
Rcord type
summary and matrix reports

50. When you configure search settings for your organization - the new value...
objects in a managed package
must be between 5 and 50
the Professional Edition
Call Support - Call Sales - Log a case online - Email Support