Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It is possible for a user to...
own a record and not see it
To use a Case Assignment
1 day
System Administrator profile and Marketing User Profile (import Leads)

2. Name three sources from which cases can be created.
lead assignment rule
Google
The Marketing User check box on the user profile page
Call Support - Call Sales - Log a case online - Email Support

3. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
using the custom summary field
300
Use cases for Email-to-Case
API

4. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Metric - table - gauge - chart - S-Control - VF page
use everywhere rule
a campaign member

5. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
User setting
Fiscal year - Licenses - Language - locale - time zones
search for public tags

6. Record types are used to implement custom business processes by associating them to specific
the level of visibility
Page layouts
Custom Field
Edit and Read opportunity

7. Business process is available in following objects: _______________
Lead - Contact - Solution
system administrator
Metric - table - gauge - chart - S-Control - VF page
lead assignment rule

8. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
links two objects together
They are upgradeable
All users

9. You can map a custom lead field...
to a case
IP address is unknown
None of the users
web-to-lead

10. Which one of these may be a controlling field and a dependent field?
link to report
Case queue
denied
Custom picklist

11. List Dashboard component types
calculations on summary fields
Metric - table - gauge - chart - S-Control - VF page
territory management
previously approved process

12. You must create the business process before creating record types for each of these objects...
except Campaign
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
To let the user select values in the view picklist
link to report

13. What is the salesforce Console?
Difference between workflow rule and workflow approval process
Configure the settings and rules for Case processing - including Business Hours - and Escalation
A tab that combines a list view and related records into one screen with different frames.
Standard User

14. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
csv files
Case Auto-Response Rule
Give a list of campaigns that influenced the user

15. Show up to 2000 records in the record count display - Print up to 1000 records in print view
lead conversion
List view
Hire date
Queue

16. A custom lead field can be mapped to...
One solution field
Hire date
User can log out all unsaved data is lost
not enforced

17. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Default Locale - Default Language - Default Time Zone
controlling field for a dependent field
To use the campaign import wizards

18. A role controls __________ that users have to an organization's data.
own a record and not see it
previously approved process
multiple fields in SFDC
the level of visibility

19. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
one language at a time
routed to a default lead creator via email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
3 or more hours per day

20. Page layouts are assigned to users based on...
not enforced
Role settings
extend sharing for those records
Use cases for Web-to-Case

21. Field level security cannot be used to...
Standard User
make a field required
able to delete accounts
std price book or a price book

22. The documents tab does not contain...
build a custom forecast for the same
All users
version control capabilities
Any user can view all records that the running user role can view

23. Give an example of where a junction object is used between standard objects.
references another summary formula
Campaign Member or Contact Role
Salesforce and Marketing Automation - Customer Support Management
All users

24. Where do active currencies live?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
parent.child relationships
Configure the settings and rules for Case processing - including Business Hours - and Escalation

25. During a lead import - you can choose to enable ___________ as part of the import.
Standard Field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The Marketing User check box on the user profile page
active assignment rules

26. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
To let the user select values in the view picklist
Create a report
Workflow rules

27. Standard User Permissions + can manage published solutions + can manage solution categories
Role settings
Workflows
Solution Manager
salesforce.com portal

28. What is true about look up relationships?
3
To capture unique data of the business
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Marketing -Call Center

29. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
no limits
other formula fields
300
1 day

30. If using customizable forecasting - there is a seperate...
forecast role hierarchy
except Campaign
Salesforce and Marketing Automation - Customer Support Management
Use cases for Email-to-Case

31. ______________ will not give access to opportunity records that was previously a restricted account.
custom multi select picklist
Ideas
Territory Management
Adding a user to the sales team group

32. How would an administrator modify lookup records in a console layout?
based on their profile
custom multi select picklist
be shared
Mini Page Layout

33. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Contract Manager
Configure the settings and rules for Case processing - including Business Hours - and Escalation
references another summary formula
version control capabilities

34. If a standard object is renamed - the reports are renamed based on...
the new label value
cause data loss
Case Auto-Response Rule
View all data

35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
log in to SFDC Profile
upgrade a managed application
version control capabilities
using the custom summary field

36. Calendar and Task Activities are both...
Queue
Case queue
tasks scheduled calendar events
Marketing User

37. Partner Portal: Users login to the web portal rather than through the...
able to delete accounts
Profile controls
controlling field for a dependent field
salesforce.com portal

38. A person account is different from a business account because...
500
View the account - Edit the account
There is only one record type in person account - There is no contact related list in person account
Territory Management

39. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
conditional highlighting
Marketing User
When a Lead is converted
All users of SFDC who have access to campaigns objects

40. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Summary or matrix (with at least one level of grouping)
delete the field
anyone in the team
To use Case Queues to manage Cases

41. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Custom picklist
As short as a day and as long as a forever
able to upgrade to other version
Show details and add events

42. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Summary and table
different types of sharing rules
conditional highlighting

43. How many Editions are there in SFDC?
the Professional Edition
To display extended web content on SF window
5
Summary and table

44. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
A tab that combines a list view and related records into one screen with different frames.
Workflows
Opportunity campaign related list - Contact campaign related list
Custom summary and matrix reports

45. Who can import data for all users?
except Campaign
The email address of the user whose identify is being confirmed.
Lead - Contact - Solution
System Administrator profile and Marketing User Profile (import Leads)

46. Reports that must be used to create dashboard components.
controlling field for a dependent field
Case tasks
Marketing -Call Center
Custom summary and matrix reports

47. The # of business hours that can be set for the organization to operate
the Professional Edition
Custom summary and matrix reports
Rules and the use of Email Templates
Unlimited

48. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
300
use everywhere rule
an error report after the loading
To use a Case Assignment

49. You can then associate each business process with one or more record types and make it available to users...
forecast role hierarchy
Case tasks
based on their profile
components of a profile

50. Records in _____________ do not count against your organization's storage limits.
can be different users
based on their profile
the recycle bin
std price book or a price book