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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Where do active currencies live?
links two objects together
not dependent fields
Workflow rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

2. Available out of box - cannot be deleted (You can change the label name).
Solutions - Accounts - Opportunities
Standard Field
The email address of the user whose identify is being confirmed.
Gets assigned to lead owner's territory

3. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Metric - table - gauge - chart - S-Control - VF page
Workflow rules
Tabular reports
5 MB

4. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
controlling field for a dependent field
Forecasts
Download AppExchange Packages

5. Name three benefits of the cloud computing model.
previously approved process
std price book or a price book
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Field level security

6. Types of relationships that can exist between objects
std price book or a price book
To let the user select values in the view picklist
Master-detail - many-to-many - lookup - hierarchical
Standard User

7. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
5 MB
Sales Team Role
csv files
The running user does not have access to the dashboard folder

8. You can map a custom lead field...
to a case
Read-Only
Custom summary and matrix reports
Master-detail - many-to-many - lookup - hierarchical

9. Page layouts are assigned to users based on...
number from percentage
build a custom forecast for the same
Role settings
4000

10. Two options for restricting access via IP Ranges
3
Difference between workflow rule and workflow approval process
search for public tags
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

11. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
1
None of the users
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

12. Field level security cannot be used to...
Value is always required
make a field required
View all data
Export to excel

13. The size limit for documents uploaded is...
View the account - Edit the account
reportable
5 MB
parent.child relationships

14. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Workflows
multiple record types
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

15. The data loader can load all objects - including custom objects - It generates...
summary and matrix
in activity history
must be between 5 and 50
an error report after the loading

16. Error on failed web to lead validation is...
Objects on managed packages
Custom forecasting
Use cases for Case Hierarchies
routed to a default lead creator via email

17. Standard User Permissions + can import leads for the organization
Marketing User
Campaign Member or Contact Role
As short as a day and as long as a forever
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

18. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
1
Google adwords
Case Auto-Response Rule
Salesforce CRM workflow

19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
denied
Use cases for Web-to-Case
Permissions
no limits

20. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Case Auto-Response Rule
cause data loss
Metric and gauge
Contacts

21. What is true about managed packages?
They are upgradeable
Custom objects - Field level security
IP address is unknown
5

22. You can use conditional highlighting for which types of reports?
the Professional Edition
summary and matrix reports
IP address is unknown
an error report after the loading

23. The documents tab does not contain...
version control capabilities
Mini Page Layout
One solution field
300

24. The system ___________ std lead fields to standard account - contact - and oppy fields.
components of a profile
500
your organization's workflow
automatically maps

25. Which of the following does not need business process?
build a custom forecast for the same
Contacts
Edit and Read opportunity
3

26. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
must be between 5 and 50
summary and matrix reports
Business Hours
When a Lead is converted

27. Applications are built on which platform?
Accounts to Opportunities - or Contacts to Cases
std price book or a price book
rollup summary field
Force.com

28. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
automatically maps
own a record and not see it
Elements within a Page Layout
The Marketing User check box on the user profile page

29. Which of these are inherited from objects on homepage in a console layout?
anyone in the team
All organization data
Custom objects - Field level security
different types of sharing rules

30. Which graphs rely on grand total for dashboards?
Skill requirements - Product categories - Customer types - Service levels
Difference between workflow rule and workflow approval process
Metric and gauge
able to delete accounts

31. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
link to report
Standard Field
delete the field
Elements within a Page Layout

32. A role controls __________ that users have to an organization's data.
components of a profile
number from percentage
1 day
the level of visibility

33. What objects may be imported or updated using the Import Wizard?
active assignment rules
Accounts - Contacts - Leads - Solutions - and Custom objects
Page layouts
To capture unique data of the business

34. Allows you to define different sets of picklist values for both standard and custom picklist.
Solution Manager
View the account - Edit the account
Contract Manager
Rcord type

35. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
forecast role hierarchy
Case Escalation Rule
Edit on solution
in activity history

36. The maximum number of values allowed in a controlling field.
Hire date
300
number from percentage
Create a report

37. How many roles can you create for your org?
can be different users
Insert - update - upsert - delete
500
not dependent fields

38. Record types are not available in...
not dependent fields
std price book or a price book
the Professional Edition
Profile

39. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
User can log out all unsaved data is lost
30 days
3 or more hours per day

40. Standard objects examples
View all data
System Administrator profile and Marketing User Profile (import Leads)
Profile controls
Solutions - Accounts - Opportunities

41. Managed package is always...
Show details and add events
Set thresholds for report analysis
in activity history
able to upgrade to other version

42. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
routed to a default lead creator via email
using the custom summary field
Hire date
Adding a user to the sales team group

43. What data can you export out of SFDC?
search for public tags
Opportunity campaign related list - Contact campaign related list
Use cases for Web-to-Case
All organization data

44. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Rcord type
anyone in the team
Use cases for Email-to-Case
Contract Manager

45. What is true about look up relationships?
Lead - Contact - Solution
no limits
Workflows
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

46. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Custom objects - Field level security
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Salesforce ID

47. Conditional formatting is available for...
3
search for public tags
use everywhere rule
Summary and table

48. As an admin - you can schedule regular data imports...
using the data loader
own a record and not see it
Elements within a Page Layout
Salesforce and Marketing Automation - Customer Support Management

49. You must create the business process before creating record types for each of these objects...
automatically maps
Accounts - Contacts - Leads - Solutions - and Custom objects
not enforced
except Campaign

50. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
make a field required
Case Auto-Response Rule
Accounts - Contacts - Leads - Solutions - and Custom objects
All users

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Salesforce Certification

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