Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Insert - update - upsert - delete
Territory Management
Use cases for Email-to-Case
Adding a user to the sales team group

2. ______________ will not give access to opportunity records that was previously a restricted account.
Custom Field
250
tasks scheduled calendar events
Adding a user to the sales team group

3. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
To use a Case Assignment
before it is saved in Salesforce
Unlimited
Use cases for Case Hierarchies

4. A role has a ________ relationship with users.
Manage public documents
The running user does not have access to the dashboard folder
The designated weblead owner gets an email
many to many

5. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
A running user
Account - Contacts - Opportunities
Accounts to Opportunities - or Contacts to Cases

6. Changing the data type of an existing custom field can cause data loss while changing to...
Contacts
number from percentage
Summary and table
Sales Cloud

7. May be used to group related cases - or to split one case into many different parts.
Custom summary and matrix reports
To display extended web content on SF window
Use cases for Case Hierarchies
Show details and add events

8. The maximum number of values allowed in a controlling field.
300
None of the users
To use the campaign import wizards
Create on solution

9. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Queue
cause data loss
Metric - table - gauge - chart - S-Control - VF page
make a field required

10. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Accounts to Opportunities - or Contacts to Cases
own a record and not see it
folder access level

11. Picklist dependency rules are __________ during import.
The running user does not have access to the dashboard folder
Custom forecasting
different types of sharing rules
not enforced

12. A custom lead field can be mapped to...
The running user does not have access to the dashboard folder
lead assignment rule
View all data
One solution field

13. You can map a single column from the csv file to...
used on an oppy
300
All users of SFDC who have access to campaigns objects
multiple fields in SFDC

14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Custom objects - Field level security
Rcord type
Business Hours

15. To edit opportunity permission - where would you make the change?
The designated weblead owner gets an email
40
Profile
The running user does not have access to the dashboard folder

16. How many roles can you create for your org?
the new label value
Any user can view all records that the running user role can view
500
Custom Field

17. You can then associate each business process with one or more record types and make it available to users...
search for public tags
based on their profile
web-to-lead
the level of visibility

18. Which of these are inherited from objects on homepage in a console layout?
own a record and not see it
Custom objects - Field level security
Page layouts
Field level security

19. ____________ is available for custom fiscal years.
Case
To use the campaign import wizards
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom forecasting

20. Sharing rules can be formed on the following except...
Contract Manager
5
Use cases for Email-to-Case
Objects on managed packages

21. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Ideas
Line
Salesforce and Marketing Automation - Customer Support Management
Workflow rules

22. Why do you create a web tab?
To display extended web content on SF window
Summary and table
build a custom forecast for the same
Download AppExchange Packages

23. In order to implement more than one business process - ____________must also be implemented.
All users of SFDC who have access to campaigns objects
Case Auto-Response Rule
Custom forecasting
multiple record types

24. You must create the business process before creating record types for each of these objects...
except Campaign
All users
be shared
web-to-lead

25. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Sales Cloud
One solution field
can be different users

26. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
an error report after the loading
not dependent fields
Read-Only

27. Two options for restricting access via IP Ranges
Queue
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The user loses all unsaved data after terminating the session
Basically - the Gmail model - all you data is stored on servers

28. Create ads that display on search engines is possible in SFDC using...
salesforce.com portal
the recycle bin
Google
search for public tags

29. Standard picklist fields can be controlling fields but...
reportable
not dependent fields
API
250

30. The account owner - opportunit owners - and case owners...
extend sharing for those records
can be different users
Use cases for Web-to-Case
using the data loader

31. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Case tasks
Case
300

32. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
40
Use cases for Web-to-Case
number from percentage

33. Where would you make changes in order to make default tabs visible?
Salesforce CRM workflow
User setting
in activity history
Google adwords

34. Where do active currencies live?
Show details and add events
500
active assignment rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

35. You can use conditional highlighting for which types of reports?
summary and matrix reports
territory management
Use cases for Case Hierarchies
Case

36. What is the number of values allowed in dependent pick list?
an error report after the loading
Edit and Read opportunity
300
Standard users

37. Inline editing updates the field when...
Accounts to Opportunities - or Contacts to Cases
the record is saved/updated
Create on solution
View the account - Edit the account

38. Determines the level of access to the dashboard data
A running user
Marketing -Call Center
controlling field for a dependent field
All organization data

39. Who can view campaigns?
All users
csv files
None of the users
Solutions - Accounts - Opportunities

40. What is the use of campaign influence feature on oportunities?
Read-Only
Give a list of campaigns that influenced the user
before it is saved in Salesforce
able to upgrade to other version

41. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

42. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
version control capabilities
They are upgradeable
To capture unique data of the business

43. ____________ is not available for printable lists
Case queue
Marketing User
Export to excel
All organization data

44. What is true about managed packages?
summary and matrix reports
Use cases for Web-to-Case
They are upgradeable
The user is not able to edit it because it is read-only

45. Used to escalate a case if it has not been resolved within a specified period of time.
Give a list of campaigns that influenced the user
same access to the document
Case Escalation Rule
YEAR(date_c) =YEAR(today())

46. Author and the owner do not have the...
Page layouts
same access to the document
Summary or matrix (with at least one level of grouping)
Metric - table - gauge - chart - S-Control - VF page

47. As a ________________ you can create page layout in the console and assign it to profiles.
Adding a user to the sales team group
Difference between workflow rule and workflow approval process
The Marketing User check box on the user profile page
system administrator

48. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Automated rules
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Elements within a Page Layout
To capture unique data of the business

49. Field level security cannot be used to...
make a field required
Call Support - Call Sales - Log a case online - Email Support
delete the field
Hire date

50. Field level security cannot be used to...
make a field required
One solution field
Download AppExchange Packages
previously approved process