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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many lead assignment rules can be active at one time?
Master-detail - many-to-many - lookup - hierarchical
an error report after the loading
controlling field for a dependent field
1

2. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
All organization data
Territory Management
Adding a user to the sales team group

3. To edit opportunity permission - where would you make the change?
Case tasks
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile
Google

4. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
To capture unique data of the business
50000
Use cases for Email-to-Case
Set thresholds for report analysis

5. Determines the level of access to the dashboard data
Account - Contacts - Opportunities
To use a Case Assignment
Forecasts
A running user

6. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile
Profile controls
View the account - Edit the account
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

7. A role has a ________ relationship with users.
in activity history
All users
Page layouts
many to many

8. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
All organization data
Elements within a Page Layout
List view

9. The size limit for documents uploaded is...
Solutions - Accounts - Opportunities
use everywhere rule
5 MB
Marketing User

10. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
in activity history
summary and matrix reports
Permissions
Download AppExchange Packages

11. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
1 day
All users
Hire date
50000

12. A custom summary formula cannot reference ____________ in an object.
upgrade a managed application
Give a list of campaigns that influenced the user
other formula fields
Hire Date

13. Create ads that display on search engines is possible in SFDC using...
Edit on solution
40
Lead - Contact - Solution
Google

14. ______________ will not give access to opportunity records that was previously a restricted account.
number from percentage
Google
build a custom forecast for the same
Adding a user to the sales team group

15. Applications are built on which platform?
System Administrator
Queue
Objects on managed packages
Force.com

16. Which graphs rely on grand total for dashboards?
Metric and gauge
Contacts
upgrade a managed application
forecast role hierarchy

17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
extend sharing for those records
Business Hours
YEAR(date_c) =YEAR(today())
Use cases for Case Hierarchies

18. Why do you create a web tab?
Custom Field
Marketing -Call Center
To display extended web content on SF window
Edit and Read opportunity

19. Which information not captured on user record in Salesforce?
System Administrator
Difference between workflow rule and workflow approval process
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Hire Date

20. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Profile controls
The user loses all unsaved data after terminating the session
Unlimited
salesforce.com portal

21. What can stop a scheduled report-dashboard run?
YEAR(date_c) =YEAR(today())
Elements within a Page Layout
summary and matrix reports
The running user does not have access to the dashboard folder

22. Who can view a campaign in SFDC?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
system administrator
All users of SFDC who have access to campaigns objects
The Marketing User profile

23. Record types are not available in...
Call Support - Call Sales - Log a case online - Email Support
dashboard components
the Professional Edition
Hire date

24. Standard picklist fields can be controlling fields but...
not dependent fields
One solution field
Manage public documents
objects in a managed package

25. The maximum # of time trigger actions
upgrade a managed application
custom multi select picklist
Create a report
40

26. You can use conditional highlighting for which types of reports?
summary and matrix reports
Accounts - Contacts - Leads - Solutions - and Custom objects
one language at a time
250

27. Dated exchange rates can be set in the time range of...
Campaign Member or Contact Role
40
As short as a day and as long as a forever
be shared

28. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Difference between workflow rule and workflow approval process
Show details and add events
log in to SFDC Profile
able to upgrade to other version

29. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
300
300
There is only one record type in person account - There is no contact related list in person account
Workflow rules

30. You can create _____________ directly from the csv import file.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
must be between 5 and 50
parent.child relationships
They are upgradeable

31. Users can _____________ from the sidebar and advanced search
Adding a user to the sales team group
other formula fields
Google adwords
search for public tags

32. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
controlling field for a dependent field
Contacts
can be different users

33. In list view enhancements - users cannot export list results to...
csv files
Workflow rules
To use Case Queues to manage Cases
View all data

34. What does a company profile contain?
use everywhere rule
Fiscal year - Licenses - Language - locale - time zones
System Administrator
make a field required

35. What is the limit on the compiled size of the formula field?
build a custom forecast for the same
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
4k
dashboard components

36. Error on failed web to lead validation is...
search for public tags
To use the campaign import wizards
When a Lead is converted
routed to a default lead creator via email

37. A public group is a grouping of all except...
Case tasks
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Queue
300

38. What is true about look up relationships?
Metric - table - gauge - chart - S-Control - VF page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
links two objects together
Objects on managed packages

39. It is possible for a user to...
forecast role hierarchy
Forecasts
own a record and not see it
Read-Only

40. A custom lead field can be mapped to...
Sales Team Role
be shared
One solution field
Account - Contacts - Opportunities

41. How does the Import Wizard perform matching when updating records?
Salesforce ID
Hire date
tasks scheduled calendar events
Automated rules

42. How many roles can you create for your org?
Profile controls
same access to the document
make a field required
500

43. The size limit for documents uploaded is...
lead conversion
used on an oppy
Use cases for Web-to-Case
5 MB

44. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
conditional highlighting
can be different users
Salesforce and Marketing Automation - Customer Support Management

45. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Rcord type
before it is saved in Salesforce
System Administrator

46. Field level security cannot be used to...
make a field required
Default Locale - Default Language - Default Time Zone
1 day
Force.com

47. If using customizable forecasting - there is a seperate...
reportable
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
many to much
forecast role hierarchy

48. A delegated approver can revoke a...
Queue
previously approved process
All users of SFDC who have access to campaigns objects
Summary and table

49. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
use everywhere rule
All organization data
Use cases for Case Hierarchies

50. Opportunities and quotes are a part of which cloud?
Ideas
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Sales Cloud
delete the field

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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