Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The account owner - opportunit owners - and case owners...
All users of SFDC who have access to campaigns objects
version control capabilities
can be different users
use everywhere rule

2. Create ads that display on search engines is possible in SFDC using...
Sales Team Role
1
Salesforce ID
Google

3. You can then associate each business process with one or more record types and make it available to users...
Default Locale - Default Language - Default Time Zone
based on their profile
Sales Team Role
able to delete accounts

4. Which one of these may be a controlling field and a dependent field?
the recycle bin
3 or more hours per day
Field level security
Custom picklist

5. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
version control capabilities
Salesforce ID
All organization data
Salesforce CRM workflow

6. List Dashboard component types
IP address is unknown
Call Support - Call Sales - Log a case online - Email Support
Metric - table - gauge - chart - S-Control - VF page
To use the campaign import wizards

7. A custom summary formula cannot reference ____________ in an object.
30 days
Queue
other formula fields
objects in a managed package

8. When you configure search settings for your organization - the new value...
Basically - the Gmail model - all you data is stored on servers
number from percentage
must be between 5 and 50
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Salesforce ID
Google
delete the field
Components of the Console Tab

10. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
To use a Case Assignment
tasks scheduled calendar events
territory management

11. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
40
The Marketing User profile
Salesforce ID

12. You can map a single column from the csv file to...
Workflows
controlling field for a dependent field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
multiple fields in SFDC

13. Author and the owner do not have the...
controlling field for a dependent field
Case Auto-Response Rule
Objects on managed packages
same access to the document

14. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Export to excel
Salesforce ID
All organization data

15. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
reportable
They are upgradeable
Permissions

16. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
500
Workflow rules
All organization data
30 days

17. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Basically - the Gmail model - all you data is stored on servers
To use the campaign import wizards
Custom forecasting

18. When is it appropriate to use the Import Wizard vs. the Data Loader?
Page layouts
When a Lead is converted
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
View all data

19. What data can you export out of SFDC?
All organization data
The running user does not have access to the dashboard folder
links two objects together
build a custom forecast for the same

20. A role has a ________ relationship with users.
Gets assigned to lead owner's territory
Master-detail - many-to-many - lookup - hierarchical
many to many
folder access level

21. Custom summary formulas are...
Export to excel
Unlimited
calculations on summary fields
Standard User

22. To edit opportunity permission - where would you make the change?
controlling field for a dependent field
Export to excel
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile

23. What does a company profile contain?
Standard User
Rcord type
Fiscal year - Licenses - Language - locale - time zones
extend sharing for those records

24. Record types are not available in...
IP address is unknown
Custom forecasting
Fiscal year - Licenses - Language - locale - time zones
the Professional Edition

25. Inline editing updates the field when...
system administrator
the record is saved/updated
Contract Manager
make a field required

26. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Use cases for Web-to-Case
5 MB
different types of sharing rules

27. Field level security cannot be used to...
make a field required
Case
Standard Field
To use a Case Assignment

28. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The Marketing User check box on the user profile page
conditional highlighting
the recycle bin

29. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
summary and matrix
using the data loader

30. Conditional formatting is available for...
There is only one record type in person account - There is no contact related list in person account
dashboard components
cause data loss
Summary and table

31. What is true about look up relationship?
Marketing User
using the data loader
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Value is always required

32. Sharing rule: ________ that grant access to groups of users.
A running user
Page layouts
Automated rules
many to many

33. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Edit and Read opportunity
3
Use cases for Web-to-Case
Profile controls

34. As a ________________ you can create page layout in the console and assign it to profiles.
YEAR(date_c) =YEAR(today())
Hire date
controlling field for a dependent field
system administrator

35. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
not enforced
Skill requirements - Product categories - Customer types - Service levels
Download AppExchange Packages
Set thresholds for report analysis

36. The maximum # of time trigger actions
one language at a time
YEAR(date_c) =YEAR(today())
dashboard components
40

37. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Profile
lead conversion
a campaign member
Accounts - Contacts - Leads - Solutions - and Custom objects

38. How does the Import Wizard perform matching when updating records?
Workflow rules
in activity history
Contacts
Salesforce ID

39. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Summary and table
One solution field
The user is not able to edit it because it is read-only
parent.child relationships

40. History tracking can be performed on the following standard objects except...
std price book or a price book
Call Support - Call Sales - Log a case online - Email Support
Elements within a Page Layout
Forecasts

41. Custom fiscal year works on a define once and...
link to report
no limits
Standard users
use everywhere rule

42. Why do you create a web tab?
Salesforce and Marketing Automation - Customer Support Management
Hire Date
Elements within a Page Layout
To display extended web content on SF window

43. Standard picklist fields can be controlling fields but...
Gets assigned to lead owner's territory
not dependent fields
Case Auto-Response Rule
forecast role hierarchy

44. What information in the user record cannot be captured without a custom field?
System Administrator profile and Marketing User Profile (import Leads)
calculations on summary fields
Use cases for Case Hierarchies
Hire date

45. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
5 MB
multiple record types
Profile

46. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Custom Field
Salesforce CRM workflow
Field level security
to a case

47. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Summary and table
50000
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Role settings

48. You need which permission to specify a running user other than yourself?
can be different users
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Google adwords
View all data

49. Software-as-a-service (SaaS) model
Lead - Contact - Solution
Basically - the Gmail model - all you data is stored on servers
5
Campaign Member or Contact Role

50. Users with access to opportunities as sales team members cannot...
Solutions - Accounts - Opportunities
extend sharing for those records
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Manage Letterheads - Manage Public Templates - Edit HTML Templates