Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
lead conversion
calculations on summary fields
Automated rules
The user is not able to edit it because it is read-only

2. Conditional highlighting is used only in...
Business Hours
summary and matrix
your organization's workflow
able to upgrade to other version

3. Standard User Permissions + can import leads for the organization
Metric and gauge
own a record and not see it
Marketing User
Google

4. Opportunities and quotes are a part of which cloud?
Sales Cloud
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom summary and matrix reports

5. How many Editions are there in SFDC?
5
Export to excel
YEAR(date_c) =YEAR(today())
routed to a default lead creator via email

6. A custom summary formula cannot reference ____________ in an object.
All users
other formula fields
The designated weblead owner gets an email
Ideas

7. If using customizable forecasting - there is a seperate...
forecast role hierarchy
To display extended web content on SF window
Difference between workflow rule and workflow approval process
Account - Contacts - Opportunities

8. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Edit and Read opportunity
the record is saved/updated
Use cases for Email-to-Case
Lead - Contact - Solution

9. Name three settings on the Company Information page that administrators can edit.
able to delete accounts
50000
Rcord type
Default Locale - Default Language - Default Time Zone

10. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Accounts to Opportunities - or Contacts to Cases
Rules and the use of Email Templates
cause data loss
your organization's workflow

11. The ____________ is a custom field that aggregates child record information in to the parent record.
Marketing -Call Center
A running user
Role settings
rollup summary field

12. The documents tab does not contain...
Elements within a Page Layout
version control capabilities
delete the field
previously approved process

13. Author and the owner do not have the...
summary and matrix
500
Edit and Read opportunity
same access to the document

14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Solutions - Accounts - Opportunities
YEAR(date_c) =YEAR(today())
4000
Summary or matrix (with at least one level of grouping)

15. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
routed to a default lead creator via email
Rcord type
number from percentage

16. To edit opportunity permission - where would you make the change?
folder access level
Profile
To use the campaign import wizards
Custom forecasting

17. The create new folder link will only be visible to users with which permission?
Give a list of campaigns that influenced the user
able to delete accounts
Manage public documents
Metric - table - gauge - chart - S-Control - VF page

18. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Accounts - Contacts - Leads - Solutions - and Custom objects
Basically - the Gmail model - all you data is stored on servers
territory management
Hire date

19. What can a user do an account record that has been manually shard read/write with him/her?
calculations on summary fields
System Administrator
View the account - Edit the account
extend sharing for those records

20. Business process is available in following objects: _______________
your organization's workflow
Lead - Contact - Solution
300
able to upgrade to other version

21. Users with access to opportunities as sales team members cannot...
extend sharing for those records
User setting
Field level security
Configure the settings and rules for Case processing - including Business Hours - and Escalation

22. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
the recycle bin
Page layouts
Solutions - Accounts - Opportunities

23. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Permissions
None of the users
folder access level

24. Who can view campaigns?
The Marketing User check box on the user profile page
40
one language at a time
All users

25. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
controlling field for a dependent field
To use Case Queues to manage Cases
version control capabilities
cause data loss

26. While scheduling an email reports user specifies all except...
4k
link to report
Value is always required
no limits

27. Which one of these may be a controlling field and a dependent field?
Any user can view all records that the running user role can view
Custom picklist
Use cases for Web-to-Case
Case tasks

28. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
dashboard components
able to delete accounts
to a case
Business Hours

29. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
in activity history
anyone in the team
no limits
IP address is unknown

30. Personal tags cannot...
To display extended web content on SF window
1 day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
be shared

31. What is the number of values allowed in dependent pick list?
able to upgrade to other version
300
All users of SFDC who have access to campaigns objects
All organization data

32. Show up to 2000 records in the record count display - Print up to 1000 records in print view
automatically maps
previously approved process
List view
be shared

33. Custom summary formulas are...
Custom forecasting
All organization data
calculations on summary fields
A tab that combines a list view and related records into one screen with different frames.

34. The # of business hours that can be set for the organization to operate
Unlimited
able to delete accounts
before it is saved in Salesforce
Campaign Member or Contact Role

35. The size limit for documents uploaded is...
5 MB
Marketing -Call Center
The designated weblead owner gets an email
A tab that combines a list view and related records into one screen with different frames.

36. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User profile
User can log out all unsaved data is lost
the level of visibility

37. Record types are used to implement custom business processes by associating them to specific
Elements within a Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Page layouts
The Marketing User check box on the user profile page

38. We cannot create sharing rules on...
csv files
objects in a managed package
must be between 5 and 50
5 MB

39. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
denied
The Marketing User check box on the user profile page
Insert - update - upsert - delete

40. ____________ is not available for printable lists
The designated weblead owner gets an email
Solutions - Accounts - Opportunities
Case queue
Export to excel

41. When is it appropriate to use the Import Wizard vs. the Data Loader?
To use a Case Assignment
an error report after the loading
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Rules and the use of Email Templates

42. Custom fiscal year works on a define once and...
std price book or a price book
The running user does not have access to the dashboard folder
delete the field
use everywhere rule

43. What objects may be imported or updated using the Import Wizard?
Force.com
rollup summary field
Accounts - Contacts - Leads - Solutions - and Custom objects
300

44. List the functions of the Data Loader
csv files
Insert - update - upsert - delete
Solutions - Accounts - Opportunities
summary and matrix

45. Field level security cannot be used to...
one language at a time
make a field required
summary and matrix
Case Escalation Rule

46. A role controls __________ that users have to an organization's data.
active assignment rules
std price book or a price book
the level of visibility
Components of the Console Tab

47. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Salesforce and Marketing Automation - Customer Support Management
Edit on solution
Download AppExchange Packages
Solutions - Accounts - Opportunities

48. Sharing rules can be formed on the following except...
IP address is unknown
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management
Objects on managed packages

49. There are _________ to new picklist or multi-select picklist values for any field during a single import
To use a Case Assignment
Ideas
no limits
using the data loader

50. Custom objects are...
Google
300
reportable
lead assignment rule