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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many roles can you create for your org?
500
able to delete accounts
A running user
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

2. Which of the following does not need business process?
4k
denied
version control capabilities
Contacts

3. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
using the data loader
make a field required
Accounts to Opportunities - or Contacts to Cases

4. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Value is always required
a campaign member
Master-detail - many-to-many - lookup - hierarchical

5. Which one of these may be a controlling field and a dependent field?
The email address of the user whose identify is being confirmed.
able to upgrade to other version
Salesforce ID
Custom picklist

6. What is the salesforce Console?
folder access level
summary and matrix
A tab that combines a list view and related records into one screen with different frames.
50000

7. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Master-detail - many-to-many - lookup - hierarchical
lead conversion
500
Territory Management

8. Who can view campaigns?
Default Locale - Default Language - Default Time Zone
System Administrator profile and Marketing User Profile (import Leads)
Custom picklist
All users

9. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
denied
own a record and not see it
Case queue
anyone in the team

10. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
A tab that combines a list view and related records into one screen with different frames.
Use cases for Email-to-Case
System Administrator
4000

11. Recycle bin houses deleted data for...
30 days
As short as a day and as long as a forever
own a record and not see it
Configure the settings and rules for Case processing - including Business Hours - and Escalation

12. A person account is different from a business account because...
components of a profile
There is only one record type in person account - There is no contact related list in person account
Adding a user to the sales team group
Case Auto-Response Rule

13. It is possible for a user to...
own a record and not see it
Tabular reports
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
tasks scheduled calendar events

14. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
1 day
calculations on summary fields
conditional highlighting

15. There are _________ to new picklist or multi-select picklist values for any field during a single import
Unlimited
no limits
Profile
lead conversion

16. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Salesforce ID
All organization data
Business Hours
active assignment rules

17. An account team can be added by all except...
routed to a default lead creator via email
5 MB
anyone in the team
upgrade a managed application

18. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Workflows
many to many
Case tasks

19. You can delete the _____________ that is on an oppy.
API
Rcord type
std price book or a price book
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

20. You can customize Profile to restrict users' ability to...
controlling field for a dependent field
3 or more hours per day
log in to SFDC Profile
A running user

21. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
denied
tasks scheduled calendar events
different types of sharing rules

22. We cannot create sharing rules on...
multiple fields in SFDC
objects in a managed package
The Marketing User profile
Summary or matrix (with at least one level of grouping)

23. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Rcord type
Create a report
Unlimited
IP address is unknown

24. Business process is available in following objects: _______________
Lead - Contact - Solution
5
routed to a default lead creator via email
upgrade a managed application

25. _____________can import a maximum of 500 account records in a session.
multiple fields in SFDC
Custom picklist
Standard users
the new label value

26. The ____________ is a custom field that aggregates child record information in to the parent record.
Google adwords
custom multi select picklist
System Administrator
rollup summary field

27. You can import only ___________ per CSV file.
one language at a time
Salesforce CRM workflow
Profile controls
Standard users

28. What data can you request for in the weekly data export?
using the custom summary field
Solutions - Accounts - Opportunities
All organization data
Workflows

29. Specifying a "running user" in dashboard means...
Page layouts
Any user can view all records that the running user role can view
territory management
links two objects together

30. What is the role of Primary Object when creating custom report types?
number from percentage
To use a Case Assignment
Create on solution
To let the user select values in the view picklist

31. ____________ is available for custom fiscal years.
Custom forecasting
Rcord type
make a field required
Show details and add events

32. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
None of the users
250
YEAR(date_c) =YEAR(today())
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

33. Standard User Permissions + can edit - approve - activate and delete contracts
Master-detail - many-to-many - lookup - hierarchical
Metric - table - gauge - chart - S-Control - VF page
Contract Manager
Adding a user to the sales team group

34. Custom fiscal year works on a define once and...
multiple fields in SFDC
Google adwords
A tab that combines a list view and related records into one screen with different frames.
use everywhere rule

35. What is the limit on the compiled size of the formula field?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To use a Case Assignment
4k
not dependent fields

36. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
cause data loss
std price book or a price book
using the custom summary field

37. During a lead import - you can choose to enable ___________ as part of the import.
500
active assignment rules
the level of visibility
Territory Management

38. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Marketing User
parent.child relationships
Page layouts
Show details and add events

39. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
links two objects together
Metric - table - gauge - chart - S-Control - VF page
To use a Case Assignment
Custom picklist

40. Charts - Tables - Metrics - Gauge
Workflows
Role settings
dashboard components
not dependent fields

41. Custom objects are...
5 MB
the new label value
reportable
one language at a time

42. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
can be different users
Marketing -Call Center
Permissions
using the custom summary field

43. Inline editing updates the field when...
version control capabilities
the record is saved/updated
Metric - table - gauge - chart - S-Control - VF page
Basically - the Gmail model - all you data is stored on servers

44. What can a user do an account record that has been manually shard read/write with him/her?
The Marketing User profile
View the account - Edit the account
Standard User
Call Support - Call Sales - Log a case online - Email Support

45. Reports that must be used to create dashboard components.
same access to the document
Custom summary and matrix reports
dashboard components
Profile

46. Your recycle bin record limit is _____times the MBs in your general storage
System Administrator
tasks scheduled calendar events
Profile controls
250

47. List Dashboard component types
To let the user select values in the view picklist
Metric - table - gauge - chart - S-Control - VF page
One solution field
make a field required

48. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Lead - Contact - Solution
All users of SFDC who have access to campaigns objects
Profile controls

49. Record types are used to implement custom business processes by associating them to specific
Page layouts
previously approved process
Set thresholds for report analysis
The Marketing User check box on the user profile page

50. What is true about look up relationships?
1
Export to excel
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
custom multi select picklist

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Salesforce Certification

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