Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom fiscal year works on a define once and...
number from percentage
Rcord type
use everywhere rule
many to much

2. Allows you to define different sets of picklist values for both standard and custom picklist.
own a record and not see it
except Campaign
able to upgrade to other version
Rcord type

3. Standard User Permissions + can manage published solutions + can manage solution categories
different types of sharing rules
Create a report
Solution Manager
forecast role hierarchy

4. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Hire Date
5 MB
300

5. Record types are used to implement custom business processes by associating them to specific
Page layouts
Solutions - Accounts - Opportunities
Create on solution
multiple fields in SFDC

6. A public group is a grouping of all except...
To display extended web content on SF window
3 or more hours per day
Queue
before it is saved in Salesforce

7. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
link to report
extend sharing for those records
4000

8. While scheduling an email reports user specifies all except...
link to report
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To use a Case Assignment
Edit on solution

9. Which of the following does not need business process?
Sales Team Role
Contacts
before it is saved in Salesforce
To display extended web content on SF window

10. A record of contact with customer support. A customer is reporting a problem or asking a question.
Rcord type
Case Auto-Response Rule
Case
Any user can view all records that the running user role can view

11. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
web-to-lead
Components of the Console Tab
search for public tags
50000

12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
To let the user select values in the view picklist
automatically maps
to a case

13. A role has a ________ relationship with users.
API
many to many
Unlimited
A running user

14. What is true about managed packages?
Export to excel
They are upgradeable
based on their profile
Difference between workflow rule and workflow approval process

15. The administrator wants to track data over a period of time. Which graph would he use?
web-to-lead
the recycle bin
Line
API

16. Custom objects are...
reportable
one language at a time
not dependent fields
links two objects together

17. What data can you export out of SFDC?
link to report
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data
the level of visibility

18. The maximum number of values allowed in a controlling field.
To display extended web content on SF window
View the account - Edit the account
300
Line

19. Error on failed web to lead validation is...
routed to a default lead creator via email
Insert - update - upsert - delete
List view
Sales Team Role

20. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Salesforce ID
components of a profile
Field level security
Unlimited

21. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
territory management
Configure the settings and rules for Case processing - including Business Hours - and Escalation
50000
Case Auto-Response Rule

22. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Lead - Contact - Solution
summary and matrix reports
components of a profile

23. What is the number of values allowed in dependent pick list?
3
300
Objects on managed packages
To let the user select values in the view picklist

24. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Territory Management
Force.com
Case Auto-Response Rule
using the custom summary field

25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
other formula fields
250
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
To let the user select values in the view picklist

26. Available out of box - cannot be deleted (You can change the label name).
Standard User
before it is saved in Salesforce
To use the campaign import wizards
Standard Field

27. Conditional highlighting is used only in...
View all data
summary and matrix
When a Lead is converted
own a record and not see it

28. A custom lead field can be mapped to...
Show details and add events
Custom Field
Campaign Member or Contact Role
One solution field

29. If the data validation at web to lead form fails - who will get the error report?
in activity history
To let the user select values in the view picklist
be shared
The designated weblead owner gets an email

30. List the functions of the Data Loader
Give a list of campaigns that influenced the user
Insert - update - upsert - delete
Rules and the use of Email Templates
not dependent fields

31. How many Editions are there in SFDC?
5
Hire Date
Page layouts
List view

32. How many lead assignment rules can be active at one time?
make a field required
references another summary formula
To display extended web content on SF window
1

33. In order to implement more than one business process - ____________must also be implemented.
multiple record types
the level of visibility
Difference between workflow rule and workflow approval process
Sales Team Role

34. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
300
Manage public documents
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

35. Can view - edit and delete their own records
Standard User
lead assignment rule
can be different users
Salesforce and Marketing Automation - Customer Support Management

36. You can map a custom lead field...
Hire date
to a case
forecast role hierarchy
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

37. Give an example of a one-to many relationship between standard objects.
folder access level
Fiscal year - Licenses - Language - locale - time zones
To use Case Queues to manage Cases
Accounts to Opportunities - or Contacts to Cases

38. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Workflows
Standard users
The Marketing User profile
links two objects together

39. Where do active currencies live?
User can log out all unsaved data is lost
Hire Date
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Download AppExchange Packages

40. Page layouts are assigned to users based on...
Role settings
The designated weblead owner gets an email
Basically - the Gmail model - all you data is stored on servers
Custom Field

41. Types of relationships that can exist between objects
Use cases for Email-to-Case
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
able to delete accounts

42. In conditional highlighting - how may maximum conditions are allowed per report?
not enforced
3
Permissions
Opportunity campaign related list - Contact campaign related list

43. When a case is deleted - following are deleted except
The designated weblead owner gets an email
Field level security
System Administrator
Case tasks

44. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
User can log out all unsaved data is lost
custom multi select picklist
YEAR(date_c) =YEAR(today())
Permissions

45. Super User - Can customize and administer the application
System Administrator
own a record and not see it
Case queue
Custom objects - Field level security

46. Your recycle bin record limit is _____times the MBs in your general storage
250
Custom forecasting
summary and matrix
To let the user select values in the view picklist

47. What is true about look up relationship?
Field level security
Case Auto-Response Rule
anyone in the team
Value is always required

48. What is the use of campaign influence feature on oportunities?
Edit and Read opportunity
Give a list of campaigns that influenced the user
not enforced
Custom Field

49. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Salesforce and Marketing Automation - Customer Support Management
To capture unique data of the business
Custom Field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
build a custom forecast for the same
User can log out all unsaved data is lost
make a field required
The Marketing User check box on the user profile page