Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the number of values allowed in dependent pick list?






2. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?


3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?


4. All existing custom objects that were previously deployed will still be deployed when you....






5. The data loader can load all objects - including custom objects - It generates...






6. You can then associate each business process with one or more record types and make it available to users...






7. A workflow alert cannot be tracked...






8. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






9. What information in the user record cannot be captured without a custom field?






10. Give an example of a one-to many relationship between standard objects.






11. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






12. The # of business hours that can be set for the organization to operate






13. Partner Portal: Users login to the web portal rather than through the...






14. The maximum number of values allowed in a controlling field.






15. As a ________________ you can create page layout in the console and assign it to profiles.






16. Custom objects are...






17. The account owner - opportunit owners - and case owners...






18. If the data validation at web to lead form fails - who will get the error report?






19. Name three settings on the Company Information page that administrators can edit.






20. The system ___________ std lead fields to standard account - contact - and oppy fields.






21. A custom lead field can be mapped to...






22. ____________ is available for custom fiscal years.






23. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






24. History tracking can be performed on the following standard objects except...






25. How many Editions are there in SFDC?






26. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






27. Inline editing updates the field when...






28. Which one of these may be a controlling field and a dependent field?






29. Super User - Can customize and administer the application






30. What is the role of Primary Object when creating custom report types?






31. Recycle bin houses deleted data for...






32. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






33. Dated exchange rates can be set in the time range of...






34. List the type of case queues commonly used by call centers.






35. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






36. You can use conditional highlighting for which types of reports?






37. Applications are built on which platform?






38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






39. Specifying a "running user" in dashboard means...






40. What is conditional highlighting for reports?






41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






42. What data can you request for in the weekly data export?






43. The size limit for documents uploaded is...






44. You can customize Profile to restrict users' ability to...






45. ______________ will not give access to opportunity records that was previously a restricted account.






46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






47. List the functions of the Data Loader






48. How many lead assignment rules can be active at one time?






49. You need which permission to specify a running user other than yourself?






50. Sharing rules can be formed on the following except...