Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






2. Which graphs rely on grand total for dashboards?






3. What is true about managed packages?






4. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






5. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






6. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






7. A custom summary formula cannot reference ____________ in an object.






8. Changing the data type of an existing custom field can cause data loss while changing to...






9. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






10. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






11. Determines the level of access to the dashboard data






12. Create ads that display on search engines is possible in SFDC using...






13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






14. Opportunities and quotes are a part of which cloud?






15. An account team can be added by all except...






16. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






17. You can modify the contents of a folder if the ______________ is set to read/write.






18. Two options for restricting access via IP Ranges






19. List the places where Currency is specified






20. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






22. A public group is a grouping of all except...






23. You can create _____________ directly from the csv import file.






24. You can use conditional highlighting for which types of reports?






25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






26. Which of these are inherited from objects on homepage in a console layout?






27. ____________ is not available for printable lists






28. The documents tab does not contain...






29. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






30. List Dashboard component types






31. A custom lead field can be mapped to...






32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






33. While scheduling an email reports user specifies all except...






34. Sharing rule: ________ that grant access to groups of users.






35. Where do active currencies live?






36. A workflow alert cannot be tracked...






37. Field level security cannot be used to...






38. Inline editing updates the field when...






39. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






41. Name three settings on the Company Information page that administrators can edit.






42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






43. If a standard object is renamed - the reports are renamed based on...






44. You can then associate each business process with one or more record types and make it available to users...






45. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






46. When a case is deleted - following are deleted except






47. You need which permission to specify a running user other than yourself?






48. Custom objects are...






49. Applications are built on which platform?






50. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules