Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To edit opportunity permission - where would you make the change?
tasks scheduled calendar events
View all data
Profile
custom multi select picklist

2. What can stop a scheduled report-dashboard run?
A running user
The running user does not have access to the dashboard folder
number from percentage
make a field required

3. Standard User Permissions + can edit - approve - activate and delete contracts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Contract Manager
Account - Contacts - Opportunities
All organization data

4. When is a custom object created?
To capture unique data of the business
Gets assigned to lead owner's territory
Basically - the Gmail model - all you data is stored on servers
version control capabilities

5. Business process is available in following objects: _______________
300
Metric and gauge
Lead - Contact - Solution
able to delete accounts

6. Users with access to opportunities as sales team members cannot...
Marketing User
extend sharing for those records
User setting
routed to a default lead creator via email

7. Create ads that display on search engines is possible in SFDC using...
Google
Campaign Member or Contact Role
other formula fields
an error report after the loading

8. A delegated approver can revoke a...
To capture unique data of the business
previously approved process
A running user
the level of visibility

9. Standard User Permissions + can import leads for the organization
Marketing User
salesforce.com portal
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
references another summary formula

10. Sharing rules can be formed on the following except...
All users of SFDC who have access to campaigns objects
Objects on managed packages
Use cases for Email-to-Case
Skill requirements - Product categories - Customer types - Service levels

11. May be used to group related cases - or to split one case into many different parts.
objects in a managed package
Custom Field
Use cases for Case Hierarchies
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

12. Calendar and Task Activities are both...
tasks scheduled calendar events
Role settings
40
not dependent fields

13. The documents tab does not contain...
A tab that combines a list view and related records into one screen with different frames.
version control capabilities
Case Escalation Rule
Rules and the use of Email Templates

14. A role controls __________ that users have to an organization's data.
Forecasts
the level of visibility
Manage public documents
lead conversion

15. How does the Import Wizard perform matching when updating records?
Salesforce ID
To let the user select values in the view picklist
Summary or matrix (with at least one level of grouping)
different types of sharing rules

16. The account owner - opportunit owners - and case owners...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Workflow rules
can be different users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

17. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
based on their profile
Custom picklist
before it is saved in Salesforce
denied

18. The size limit for documents uploaded is...
5 MB
Custom objects - Field level security
Adding a user to the sales team group
They are upgradeable

19. How many lead assignment rules can be active at one time?
Manage public documents
1
Summary or matrix (with at least one level of grouping)
To let the user select values in the view picklist

20. As an admin - you can schedule regular data imports...
Master-detail - many-to-many - lookup - hierarchical
references another summary formula
summary and matrix
using the data loader

21. Name three benefits of the cloud computing model.
300
not enforced
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Standard Field

22. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
To use Case Queues to manage Cases
Custom objects - Field level security
Create a report

23. A custom multi-select pick list cannot be a...
Standard Field
Unlimited
5 MB
controlling field for a dependent field

24. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
parent.child relationships
Sales Team Role
Create a report
The designated weblead owner gets an email

25. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
territory management
Account - Contacts - Opportunities
Use cases for Email-to-Case

26. Field level security cannot be used to...
use everywhere rule
automatically maps
make a field required
Contacts

27. If using customizable forecasting - there is a seperate...
forecast role hierarchy
links two objects together
controlling field for a dependent field
When a Lead is converted

28. What is conditional highlighting for reports?
To use a Case Assignment
Set thresholds for report analysis
before it is saved in Salesforce
controlling field for a dependent field

29. During a lead import - you can choose to enable ___________ as part of the import.
Case Auto-Response Rule
the recycle bin
active assignment rules
folder access level

30. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
other formula fields
Profile
5 MB

31. ______________ will not give access to opportunity records that was previously a restricted account.
Create a report
Campaign Member or Contact Role
Adding a user to the sales team group
Solution Manager

32. What is Salesforce?
Ideas
Case Auto-Response Rule
View the account - Edit the account
Salesforce and Marketing Automation - Customer Support Management

33. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Google adwords
They are upgradeable
Use cases for Email-to-Case

34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
used on an oppy
Queue
Standard Field
able to delete accounts

35. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Custom objects - Field level security
Workflow rules
extend sharing for those records
50000

36. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
View all data
Edit on solution
IP address is unknown
Custom objects - Field level security

37. Users can _____________ from the sidebar and advanced search
the record is saved/updated
rollup summary field
used on an oppy
search for public tags

38. Who can import data for all users?
30 days
many to much
System Administrator profile and Marketing User Profile (import Leads)
Master-detail - many-to-many - lookup - hierarchical

39. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom summary and matrix reports
number from percentage
Google adwords
Insert - update - upsert - delete

40. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
folder access level
Edit on solution
the Professional Edition

41. What is true about look up relationship?
Summary and table
Value is always required
own a record and not see it
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

42. The # of business hours that can be set for the organization to operate
the record is saved/updated
number from percentage
Unlimited
calculations on summary fields

43. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Skill requirements - Product categories - Customer types - Service levels
Hire date
4k
Tabular reports

44. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
40
Mini Page Layout
Ideas

45. You must create the business process before creating record types for each of these objects...
except Campaign
A tab that combines a list view and related records into one screen with different frames.
lead assignment rule
Adding a user to the sales team group

46. The administrator wants to track data over a period of time. Which graph would he use?
build a custom forecast for the same
your organization's workflow
Line
the Professional Edition

47. Inline editing updates the field when...
the record is saved/updated
The Marketing User profile
Salesforce and Marketing Automation - Customer Support Management
Custom summary and matrix reports

48. When is it appropriate to use the Import Wizard vs. the Data Loader?
Business Hours
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
All users
Case Auto-Response Rule

49. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
The user loses all unsaved data after terminating the session
300
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Rcord type

50. Which one of these may be a controlling field and a dependent field?
Use cases for Case Hierarchies
Custom picklist
All organization data
Mini Page Layout