Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
csv files
To let the user select values in the view picklist
Create on solution

2. Used to escalate a case if it has not been resolved within a specified period of time.
an error report after the loading
no limits
Case Escalation Rule
references another summary formula

3. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Call Support - Call Sales - Log a case online - Email Support
There is only one record type in person account - There is no contact related list in person account
User can log out all unsaved data is lost
Elements within a Page Layout

4. What is the number of values allowed in dependent pick list?
300
Accounts - Contacts - Leads - Solutions - and Custom objects
build a custom forecast for the same
A running user

5. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Show details and add events
Profile
The user is not able to edit it because it is read-only
Standard users

6. ____________ is not available for printable lists
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Export to excel
reportable
3

7. The # of business hours that can be set for the organization to operate
Sales Cloud
Force.com
previously approved process
Unlimited

8. Permission to add a category to a solution require which permission
rollup summary field
Create on solution
Hire date
link to report

9. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Custom Field
300
When a Lead is converted
User can log out all unsaved data is lost

10. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
same access to the document
rollup summary field
Manage public documents

11. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Edit and Read opportunity
Custom summary and matrix reports
Components of the Console Tab
Account - Contacts - Opportunities

12. What data can you export out of SFDC?
All organization data
links two objects together
references another summary formula
Marketing User

13. Specifying a "running user" in dashboard means...
The designated weblead owner gets an email
Account - Contacts - Opportunities
API
Any user can view all records that the running user role can view

14. You need which permission to specify a running user other than yourself?
System Administrator profile and Marketing User Profile (import Leads)
The user is not able to edit it because it is read-only
View all data
active assignment rules

15. When is a custom object created?
routed to a default lead creator via email
To capture unique data of the business
upgrade a managed application
Page layouts

16. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Accounts - Contacts - Leads - Solutions - and Custom objects
Force.com
Marketing User

17. Conditional highlighting is used only in...
active assignment rules
Skill requirements - Product categories - Customer types - Service levels
the level of visibility
summary and matrix

18. List the places where Currency is specified
Page layouts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Give a list of campaigns that influenced the user
Summary and table

19. Managed package is always...
rollup summary field
the new label value
A tab that combines a list view and related records into one screen with different frames.
able to upgrade to other version

20. What is true about look up relationship?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Mini Page Layout
Value is always required
many to many

21. List the functions of the Data Loader
number from percentage
Insert - update - upsert - delete
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Automated rules

22. Custom summary formula on report...
references another summary formula
Fiscal year - Licenses - Language - locale - time zones
Give a list of campaigns that influenced the user
version control capabilities

23. The administrator wants to track data over a period of time. Which graph would he use?
Territory Management
Forecasts
Line
Workflows

24. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
300
Hire Date
Sales Team Role
Role settings

25. Which information not captured on user record in Salesforce?
Permissions
Create a report
Hire Date
lead assignment rule

26. What is conditional highlighting for reports?
Case
Set thresholds for report analysis
Call Support - Call Sales - Log a case online - Email Support
List view

27. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
dashboard components
There is only one record type in person account - There is no contact related list in person account
a campaign member
rollup summary field

28. Campaigns and opportunities have a _____________ relationship.
Field level security
many to much
3
reportable

29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Standard User
folder access level
links two objects together
3 or more hours per day

30. Personal tags cannot...
be shared
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
using the custom summary field
use everywhere rule

31. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
using the custom summary field
Gets assigned to lead owner's territory
one language at a time

32. The size limit for documents uploaded is...
5 MB
Edit on solution
View the account - Edit the account
multiple fields in SFDC

33. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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34. An account team can be added by all except...
anyone in the team
Elements within a Page Layout
one language at a time
To capture unique data of the business

35. Which of the following does not need business process?
summary and matrix
web-to-lead
The designated weblead owner gets an email
Contacts

36. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The Marketing User profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing -Call Center
Rules and the use of Email Templates

37. The documents tab does not contain...
anyone in the team
version control capabilities
previously approved process
the new label value

38. There are _________ to new picklist or multi-select picklist values for any field during a single import
able to delete accounts
no limits
Salesforce CRM workflow
View the account - Edit the account

39. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
View all data
Permissions
the recycle bin
Case tasks

40. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Gets assigned to lead owner's territory
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
The Marketing User check box on the user profile page

41. In list view enhancements - users cannot export list results to...
csv files
build a custom forecast for the same
salesforce.com portal
using the custom summary field

42. Record types are not available in...
Google
500
To use Case Queues to manage Cases
the Professional Edition

43. In order to implement more than one business process - ____________must also be implemented.
multiple record types
version control capabilities
lead assignment rule
The Marketing User profile

44. Reports that must be used to create dashboard components.
same access to the document
Case queue
Custom summary and matrix reports
The Marketing User check box on the user profile page

45. Applications are built on which platform?
Force.com
Create on solution
using the data loader
System Administrator

46. Types of relationships that can exist between objects
Sales Team Role
Workflow rules
Master-detail - many-to-many - lookup - hierarchical
Page layouts

47. You can modify the contents of a folder if the ______________ is set to read/write.
salesforce.com portal
Mini Page Layout
folder access level
calculations on summary fields

48. How many Editions are there in SFDC?
the recycle bin
Case
able to delete accounts
5

49. Field level security cannot be used to...
System Administrator profile and Marketing User Profile (import Leads)
make a field required
many to many
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

50. How many roles can you create for your org?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
one language at a time
500
Tabular reports