Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The # of business hours that can be set for the organization to operate
Permissions
calculations on summary fields
Unlimited
Case queue

2. A delegated approver can revoke a...
Line
the recycle bin
previously approved process
cause data loss

3. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
View the account - Edit the account
One solution field
Components of the Console Tab
references another summary formula

4. Field level security cannot be used to...
make a field required
other formula fields
active assignment rules
50000

5. If a standard object is renamed - the reports are renamed based on...
the new label value
summary and matrix reports
Rules and the use of Email Templates
None of the users

6. The size limit for documents uploaded is...
folder access level
As short as a day and as long as a forever
5 MB
The email address of the user whose identify is being confirmed.

7. Where would you make changes in order to make default tabs visible?
User setting
before it is saved in Salesforce
make a field required
territory management

8. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
To capture unique data of the business
system administrator
the record is saved/updated

9. The maximum number of values allowed in a controlling field.
Opportunity campaign related list - Contact campaign related list
Profile
300
Custom forecasting

10. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Page layouts
IP address is unknown
Edit on solution
own a record and not see it

11. When a case is deleted - following are deleted except
Case tasks
own a record and not see it
4000
Metric and gauge

12. A custom summary formula cannot reference ____________ in an object.
other formula fields
There is only one record type in person account - There is no contact related list in person account
30 days
no limits

13. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Adding a user to the sales team group
must be between 5 and 50
controlling field for a dependent field

14. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
As short as a day and as long as a forever
routed to a default lead creator via email
able to upgrade to other version
3 or more hours per day

15. What is the number of values allowed in dependent pick list?
std price book or a price book
own a record and not see it
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
300

16. You can create _____________ directly from the csv import file.
Profile
delete the field
Google
parent.child relationships

17. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Master-detail - many-to-many - lookup - hierarchical
To use Case Queues to manage Cases
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
YEAR(date_c) =YEAR(today())

18. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
an error report after the loading
Business Hours
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

19. Users can _____________ from the sidebar and advanced search
search for public tags
folder access level
upgrade a managed application
Metric - table - gauge - chart - S-Control - VF page

20. Campaigns and opportunities have a _____________ relationship.
can be different users
many to much
Workflow rules
Master-detail - many-to-many - lookup - hierarchical

21. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
previously approved process
objects in a managed package
Tabular reports
Value is always required

22. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
One solution field
Show details and add events
Case tasks

23. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
To capture unique data of the business
A running user
Profile controls
based on their profile

24. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Solutions - Accounts - Opportunities
using the data loader
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Show details and add events

25. Which salesforce.com feature allows the org to capture ROI on online advertising?
based on their profile
Skill requirements - Product categories - Customer types - Service levels
Opportunity campaign related list - Contact campaign related list
Google adwords

26. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
other formula fields
different types of sharing rules
500
Standard Field

27. Standard picklist fields can be controlling fields but...
make a field required
not dependent fields
calculations on summary fields
controlling field for a dependent field

28. In order to implement more than one business process - ____________must also be implemented.
The email address of the user whose identify is being confirmed.
One solution field
To display extended web content on SF window
multiple record types

29. What is the limit on the compiled size of the formula field?
make a field required
Automated rules
Google adwords
4k

30. Can view - edit and delete their own records
dashboard components
Standard User
use everywhere rule
A tab that combines a list view and related records into one screen with different frames.

31. The data loader can load all objects - including custom objects - It generates...
controlling field for a dependent field
Edit on solution
Manage public documents
an error report after the loading

32. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
custom multi select picklist
500
your organization's workflow

33. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Fiscal year - Licenses - Language - locale - time zones
View all data
Difference between workflow rule and workflow approval process
Solution Manager

34. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
To display extended web content on SF window
Default Locale - Default Language - Default Time Zone
Page layouts
User can log out all unsaved data is lost

35. List the type of case queues commonly used by call centers.
Territory Management
using the custom summary field
automatically maps
Skill requirements - Product categories - Customer types - Service levels

36. You can map a single column from the csv file to...
Edit and Read opportunity
multiple fields in SFDC
Permissions
extend sharing for those records

37. Your recycle bin record limit is _____times the MBs in your general storage
Line
Use cases for Case Hierarchies
250
4k

38. The documents tab does not contain...
Default Locale - Default Language - Default Time Zone
Any user can view all records that the running user role can view
version control capabilities
multiple fields in SFDC

39. The system ___________ std lead fields to standard account - contact - and oppy fields.
the recycle bin
automatically maps
make a field required
Case

40. Which is not a standard business object?
Contacts
extend sharing for those records
Ideas
cause data loss

41. You can use conditional highlighting for which types of reports?
the Professional Edition
Custom Field
Insert - update - upsert - delete
summary and matrix reports

42. You can map a custom lead field...
None of the users
to a case
Value is always required
When a Lead is converted

43. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Accounts - Contacts - Leads - Solutions - and Custom objects
make a field required
Ideas

44. Who can import data for all users?
Force.com
make a field required
Basically - the Gmail model - all you data is stored on servers
System Administrator profile and Marketing User Profile (import Leads)

45. Page layouts are assigned to users based on...
Role settings
View the account - Edit the account
automatically maps
Call Support - Call Sales - Log a case online - Email Support

46. There are _________ to new picklist or multi-select picklist values for any field during a single import
Case Auto-Response Rule
no limits
The email address of the user whose identify is being confirmed.
make a field required

47. Custom summary formulas are...
version control capabilities
lead assignment rule
previously approved process
calculations on summary fields

48. Allows you to define different sets of picklist values for both standard and custom picklist.
lead assignment rule
Custom forecasting
Rcord type
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

49. The size limit for documents uploaded is...
5 MB
The Marketing User check box on the user profile page
The user is not able to edit it because it is read-only
Accounts to Opportunities - or Contacts to Cases

50. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
objects in a managed package
Page layouts
delete the field
previously approved process