Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which information not captured on user record in Salesforce?
Hire Date
many to much
make a field required
std price book or a price book

2. Used to escalate a case if it has not been resolved within a specified period of time.
To display extended web content on SF window
API
Case Escalation Rule
1 day

3. What data can you request for in the weekly data export?
Case queue
All organization data
a campaign member
Workflow rules

4. An online form to capture lead information - Email template response content published on your web site.
Skill requirements - Product categories - Customer types - Service levels
web-to-lead
One solution field
To display extended web content on SF window

5. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
using the custom summary field
based on their profile
reportable

6. Which of the following does not need business process?
Contacts
Solutions - Accounts - Opportunities
Gets assigned to lead owner's territory
Any user can view all records that the running user role can view

7. You can map a single column from the csv file to...
Set thresholds for report analysis
can be different users
When a Lead is converted
multiple fields in SFDC

8. How many roles can you create for your org?
reportable
500
Set thresholds for report analysis
YEAR(date_c) =YEAR(today())

9. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Role settings
Opportunity campaign related list - Contact campaign related list
Profile controls
Any user can view all records that the running user role can view

10. Partner Portal: Users login to the web portal rather than through the...
not enforced
Any user can view all records that the running user role can view
salesforce.com portal
Skill requirements - Product categories - Customer types - Service levels

11. In list view enhancements - users cannot export list results to...
Mini Page Layout
routed to a default lead creator via email
csv files
forecast role hierarchy

12. What is the role of Primary Object when creating custom report types?
Custom picklist
View the account - Edit the account
Summary or matrix (with at least one level of grouping)
To let the user select values in the view picklist

13. Create ads that display on search engines is possible in SFDC using...
Give a list of campaigns that influenced the user
Google
many to much
Role settings

14. In conditional highlighting - how may maximum conditions are allowed per report?
Case Auto-Response Rule
Case Escalation Rule
before it is saved in Salesforce
3

15. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
web-to-lead
can be different users

16. As an admin - you can schedule regular data imports...
using the data loader
using the custom summary field
Edit on solution
50000

17. Salesforce for Microsoft Outlook is which type of client?
API
Automated rules
automatically maps
reportable

18. If the lead has a record type - the default record type of the new owner is assigned to records created during...
A tab that combines a list view and related records into one screen with different frames.
lead conversion
Custom picklist
active assignment rules

19. Available out of box - cannot be deleted (You can change the label name).
API
Standard Field
automatically maps
Field level security

20. Name three settings on the Company Information page that administrators can edit.
summary and matrix reports
extend sharing for those records
Default Locale - Default Language - Default Time Zone
Case tasks

21. Super User - Can customize and administer the application
Workflow rules
Set thresholds for report analysis
System Administrator
custom multi select picklist

22. Which report formats must be used to create dashboard components?
salesforce.com portal
To use the campaign import wizards
Manage public documents
Summary or matrix (with at least one level of grouping)

23. The account owner - opportunit owners - and case owners...
can be different users
Standard User
Elements within a Page Layout
search for public tags

24. Which one of these may be a controlling field and a dependent field?
Edit on solution
territory management
Custom forecasting
Custom picklist

25. A custom summary formula cannot reference ____________ in an object.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
300
other formula fields
Difference between workflow rule and workflow approval process

26. When a case is deleted - following are deleted except
own a record and not see it
Case tasks
Unlimited
5 MB

27. All existing custom objects that were previously deployed will still be deployed when you....
Profile
multiple record types
Role settings
upgrade a managed application

28. How many lead assignment rules can be active at one time?
1
different types of sharing rules
the new label value
use everywhere rule

29. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
many to much
Business Hours
Manage public documents

30. Standard picklist fields can be controlling fields but...
not dependent fields
They are upgradeable
can be different users
The running user does not have access to the dashboard folder

31. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Google adwords
The Marketing User profile
250
To use the campaign import wizards

32. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Default Locale - Default Language - Default Time Zone
components of a profile
Edit on solution
make a field required

33. Business process is available in following objects: _______________
an error report after the loading
Account - Contacts - Opportunities
Lead - Contact - Solution
The user loses all unsaved data after terminating the session

34. As a ________________ you can create page layout in the console and assign it to profiles.
YEAR(date_c) =YEAR(today())
Default Locale - Default Language - Default Time Zone
system administrator
Permissions

35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
IP address is unknown
Value is always required
Google adwords
cause data loss

36. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
To use Case Queues to manage Cases
links two objects together
3 or more hours per day

37. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Standard User
Business Hours
conditional highlighting
Difference between workflow rule and workflow approval process

38. A workflow alert cannot be tracked...
in activity history
5 MB
Custom picklist
Profile

39. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
delete the field
Custom picklist
Profile
All organization data

40. Standard User Permissions + can edit - approve - activate and delete contracts
able to upgrade to other version
Contract Manager
Business Hours
many to much

41. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
One solution field
Sales Team Role
Field level security
System Administrator profile and Marketing User Profile (import Leads)

42. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Any user can view all records that the running user role can view
The Marketing User profile
Unlimited

43. Page Layout - Field level security - Record Types
delete the field
components of a profile
When a Lead is converted
summary and matrix

44. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
components of a profile
5 MB
The Marketing User check box on the user profile page
Components of the Console Tab

45. Campaigns and opportunities have a _____________ relationship.
many to much
no limits
User can log out all unsaved data is lost
dashboard components

46. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Google
multiple fields in SFDC
IP address is unknown
denied

47. ____________ is available for custom fiscal years.
Download AppExchange Packages
forecast role hierarchy
Force.com
Custom forecasting

48. What is the limit on the compiled size of the formula field?
Edit on solution
Download AppExchange Packages
4k
Custom summary and matrix reports

49. What is the number of values allowed in dependent pick list?
300
not dependent fields
Salesforce ID
Create a report

50. Recycle bin houses deleted data for...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
30 days
Create on solution
Metric - table - gauge - chart - S-Control - VF page