Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which one of these may be a controlling field and a dependent field?






2. A custom multi-select pick list cannot be a...






3. The create new folder link will only be visible to users with which permission?






4. Recycle bin houses deleted data for...






5. Custom summary formulas are...






6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






7. Where would you make changes in order to make default tabs visible?






8. The ____________ is a custom field that aggregates child record information in to the parent record.






9. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






10. Partner Portal: Users login to the web portal rather than through the...






11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






12. Who can view campaigns?






13. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






14. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






15. What is conditional highlighting for reports?






16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






17. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






18. When is it appropriate to use the Import Wizard vs. the Data Loader?






19. Standard User Permissions + can import leads for the organization






20. What information in the user record cannot be captured without a custom field?






21. How would an administrator modify lookup records in a console layout?






22. Calendar and Task Activities are both...






23. Personal tags cannot...






24. Opportunities and quotes are a part of which cloud?






25. Campaigns and opportunities have a _____________ relationship.






26. Your recycle bin record limit is _____times the MBs in your general storage






27. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






28. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






29. Give an example of where a junction object is used between standard objects.






30. Super User - Can customize and administer the application






31. During a lead import - you can choose to enable ___________ as part of the import.






32. The size limit for documents uploaded is...






33. You can map a custom lead field to only one of the following objects at a single instance






34. A role controls __________ that users have to an organization's data.






35. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






36. Which is not a standard business object?






37. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






38. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






39. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






40. List the functions of the Data Loader






41. Standard User Permissions + can manage published solutions + can manage solution categories






42. Name the standard applications in the list.






43. You can use _______________ for summary and matrix reporting only.






44. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






45. What is the salesforce Console?






46. Create and manage letterheads and email templates






47. Sharing rules can be formed on the following except...






48. In conditional highlighting - how may maximum conditions are allowed per report?






49. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






50. Which of these are inherited from objects on homepage in a console layout?