Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A custom multi-select pick list cannot be a...






2. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






3. How many lead assignment rules can be active at one time?






4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






5. The data loader can load all objects - including custom objects - It generates...






6. A delegated approver can revoke a...






7. Standard User Permissions + can import leads for the organization






8. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






9. Two options for restricting access via IP Ranges






10. In conditional highlighting - how may maximum conditions are allowed per report?






11. Managed package is always...






12. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






13. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?






14. The documents tab does not contain...






15. Which graphs rely on grand total for dashboards?






16. The system ___________ std lead fields to standard account - contact - and oppy fields.






17. What is Salesforce?






18. What is the role of Primary Object when creating custom report types?






19. ____________ is available for custom fiscal years.






20. Which information not captured on user record in Salesforce?






21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






23. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






24. Picklist dependency rules are __________ during import.






25. The ____________ is a custom field that aggregates child record information in to the parent record.






26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






27. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






28. The create new folder link will only be visible to users with which permission?






29. When you configure search settings for your organization - the new value...






30. What is true about managed packages?






31. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






32. ______________ will not give access to opportunity records that was previously a restricted account.






33. How many Editions are there in SFDC?






34. May be used to group related cases - or to split one case into many different parts.






35. If the data validation at web to lead form fails - who will get the error report?






36. What is the number of values allowed in dependent pick list?






37. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






38. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






39. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






40. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






41. What is true about look up relationships?






42. You can customize Profile to restrict users' ability to...






43. Records in _____________ do not count against your organization's storage limits.






44. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






45. Create and manage letterheads and email templates






46. Salesforce for Microsoft Outlook is which type of client?






47. You can use conditional highlighting for which types of reports?






48. Inline editing updates the field when...






49. Can view - edit and delete their own records






50. The maximum # of time trigger actions