Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. As an admin - you can schedule regular data imports...
Create on solution
50000
forecast role hierarchy
using the data loader

2. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
lead assignment rule
make a field required
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Permissions

3. History tracking can be performed on the following standard objects except...
Components of the Console Tab
Forecasts
not dependent fields
Hire date

4. You can delete the _____________ that is on an oppy.
Field level security
std price book or a price book
Show details and add events
5 MB

5. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
one language at a time
When a Lead is converted
no limits
YEAR(date_c) =YEAR(today())

6. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Contacts
build a custom forecast for the same
View all data

7. List Dashboard component types
multiple record types
Profile
Metric - table - gauge - chart - S-Control - VF page
To use the campaign import wizards

8. Sharing rules can be formed on the following except...
Rules and the use of Email Templates
Solution Manager
Objects on managed packages
Workflows

9. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Workflow rules
View the account - Edit the account
Case queue
YEAR(date_c) =YEAR(today())

10. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Queue
300

11. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Field level security
The running user does not have access to the dashboard folder
territory management
Difference between workflow rule and workflow approval process

12. In list view enhancements - users cannot export list results to...
automatically maps
reportable
csv files
use everywhere rule

13. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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14. You cannot delete a product that is...
used on an oppy
Marketing User
Skill requirements - Product categories - Customer types - Service levels
std price book or a price book

15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
other formula fields
system administrator
lead assignment rule
To use Case Queues to manage Cases

16. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Elements within a Page Layout
To capture unique data of the business
able to upgrade to other version

17. The maximum number of values allowed in a controlling field.
calculations on summary fields
300
Google
Standard User

18. Which is not a standard business object?
calculations on summary fields
the level of visibility
Custom Field
Ideas

19. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
one language at a time
Give a list of campaigns that influenced the user
Basically - the Gmail model - all you data is stored on servers

20. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
a campaign member
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
build a custom forecast for the same
Rcord type

21. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Summary and table
The user is not able to edit it because it is read-only
link to report
not dependent fields

22. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
except Campaign
many to much
dashboard components

23. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
User setting
own a record and not see it
Insert - update - upsert - delete
None of the users

24. When is a custom object created?
except Campaign
search for public tags
Standard Field
To capture unique data of the business

25. Which of these are inherited from objects on homepage in a console layout?
log in to SFDC Profile
link to report
Custom objects - Field level security
version control capabilities

26. The size limit for documents uploaded is...
Custom forecasting
The running user does not have access to the dashboard folder
5 MB
folder access level

27. Calendar and Task Activities are both...
different types of sharing rules
Create on solution
tasks scheduled calendar events
All organization data

28. Error on failed web to lead validation is...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
many to many
routed to a default lead creator via email
Skill requirements - Product categories - Customer types - Service levels

29. Field level security cannot be used to...
Custom objects - Field level security
components of a profile
make a field required
Workflows

30. It is possible for a user to...
Account - Contacts - Opportunities
Solutions - Accounts - Opportunities
no limits
own a record and not see it

31. If the lead has a record type - the default record type of the new owner is assigned to records created during...
To capture unique data of the business
3 or more hours per day
lead conversion
Profile

32. Can view - edit and delete their own records
delete the field
1 day
Call Support - Call Sales - Log a case online - Email Support
Standard User

33. What is true about look up relationships?
Create a report
Case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
active assignment rules

34. What is true about managed packages?
There is only one record type in person account - There is no contact related list in person account
Permissions
All organization data
They are upgradeable

35. Create ads that display on search engines is possible in SFDC using...
Custom forecasting
Google
Queue
active assignment rules

36. A record of contact with customer support. A customer is reporting a problem or asking a question.
to a case
tasks scheduled calendar events
Marketing -Call Center
Case

37. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
5 MB
extend sharing for those records
Components of the Console Tab
The running user does not have access to the dashboard folder

38. During a lead import - you can choose to enable ___________ as part of the import.
must be between 5 and 50
using the data loader
active assignment rules
lead assignment rule

39. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Master-detail - many-to-many - lookup - hierarchical
extend sharing for those records
before it is saved in Salesforce
View all data

40. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Custom objects - Field level security
To use the campaign import wizards
Skill requirements - Product categories - Customer types - Service levels
previously approved process

41. _____________can import a maximum of 500 account records in a session.
Standard users
5 MB
Gets assigned to lead owner's territory
The user loses all unsaved data after terminating the session

42. Users can _____________ from the sidebar and advanced search
The designated weblead owner gets an email
Permissions
search for public tags
no limits

43. The size limit for documents uploaded is...
Standard users
5 MB
A tab that combines a list view and related records into one screen with different frames.
250

44. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Skill requirements - Product categories - Customer types - Service levels
Salesforce CRM workflow
Marketing -Call Center
in activity history

45. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
many to much
Automated rules
The user loses all unsaved data after terminating the session
multiple fields in SFDC

46. Conditional formatting is available for...
Summary and table
Objects on managed packages
5 MB
Rules and the use of Email Templates

47. Standard objects examples
Mini Page Layout
To capture unique data of the business
Solutions - Accounts - Opportunities
Master-detail - many-to-many - lookup - hierarchical

48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
To let the user select values in the view picklist
The email address of the user whose identify is being confirmed.
Fiscal year - Licenses - Language - locale - time zones
Set thresholds for report analysis

49. Dated exchange rates can be set in the time range of...
Forecasts
As short as a day and as long as a forever
The user is not able to edit it because it is read-only
Custom summary and matrix reports

50. What is the salesforce Console?
Basically - the Gmail model - all you data is stored on servers
1 day
parent.child relationships
A tab that combines a list view and related records into one screen with different frames.