Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. There are _________ to new picklist or multi-select picklist values for any field during a single import
Call Support - Call Sales - Log a case online - Email Support
the Professional Edition
no limits
Difference between workflow rule and workflow approval process

2. A custom multi-select pick list cannot be a...
Objects on managed packages
controlling field for a dependent field
before it is saved in Salesforce
Custom forecasting

3. Create ads that display on search engines is possible in SFDC using...
Ideas
Edit on solution
Basically - the Gmail model - all you data is stored on servers
Google

4. ____________ is available for custom fiscal years.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom forecasting
build a custom forecast for the same
The user is not able to edit it because it is read-only

5. A role has a ________ relationship with users.
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
many to many
Campaign Member or Contact Role

6. Standard User Permissions + can import leads for the organization
Marketing User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator profile and Marketing User Profile (import Leads)
Download AppExchange Packages

7. Your recycle bin record limit is _____times the MBs in your general storage
Objects on managed packages
250
not enforced
The Marketing User profile

8. If using customizable forecasting - there is a seperate...
forecast role hierarchy
link to report
territory management
Standard users

9. Records in _____________ do not count against your organization's storage limits.
own a record and not see it
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
the recycle bin
4k

10. A role controls __________ that users have to an organization's data.
anyone in the team
Export to excel
the level of visibility
3 or more hours per day

11. How many roles can you create for your org?
5
Profile controls
500
the Professional Edition

12. The # of business hours that can be set for the organization to operate
3
The running user does not have access to the dashboard folder
When a Lead is converted
Unlimited

13. What is the role of Primary Object when creating custom report types?
many to many
To let the user select values in the view picklist
search for public tags
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

14. Opportunities and quotes are a part of which cloud?
5 MB
Forecasts
Sales Cloud
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

15. While scheduling an email reports user specifies all except...
The user is not able to edit it because it is read-only
All users
link to report
upgrade a managed application

16. What is conditional highlighting for reports?
40
Rules and the use of Email Templates
Set thresholds for report analysis
Accounts - Contacts - Leads - Solutions - and Custom objects

17. The maximum number of values allowed in a controlling field.
300
The Marketing User profile
references another summary formula
Metric and gauge

18. You can modify the contents of a folder if the ______________ is set to read/write.
Role settings
folder access level
number from percentage
The Marketing User check box on the user profile page

19. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
To display extended web content on SF window
before it is saved in Salesforce
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
can be different users
components of a profile
All organization data

21. A record of contact with customer support. A customer is reporting a problem or asking a question.
make a field required
Tabular reports
Case
the recycle bin

22. Custom objects are...
tasks scheduled calendar events
reportable
calculations on summary fields
Workflow rules

23. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
To capture unique data of the business
Sales Team Role
Case tasks

24. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Accounts - Contacts - Leads - Solutions - and Custom objects
Rules and the use of Email Templates
Basically - the Gmail model - all you data is stored on servers
Edit on solution

25. You can use conditional highlighting for which types of reports?
many to much
no limits
summary and matrix reports
Custom forecasting

26. Dated exchange rates can be set in the time range of...
Show details and add events
As short as a day and as long as a forever
Hire Date
Value is always required

27. ____________ is not available for printable lists
Export to excel
30 days
used on an oppy
Force.com

28. Permission to add a category to a solution require which permission
make a field required
When a Lead is converted
Create on solution
Skill requirements - Product categories - Customer types - Service levels

29. What objects may be imported or updated using the Import Wizard?
a campaign member
View the account - Edit the account
Basically - the Gmail model - all you data is stored on servers
Accounts - Contacts - Leads - Solutions - and Custom objects

30. You can then associate each business process with one or more record types and make it available to users...
Set thresholds for report analysis
the recycle bin
active assignment rules
based on their profile

31. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
A tab that combines a list view and related records into one screen with different frames.
YEAR(date_c) =YEAR(today())
Solution Manager

32. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Components of the Console Tab
the recycle bin
Use cases for Email-to-Case
Elements within a Page Layout

33. Field level security cannot be used to...
Queue
Give a list of campaigns that influenced the user
except Campaign
make a field required

34. List the type of case queues commonly used by call centers.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The user is not able to edit it because it is read-only
Metric - table - gauge - chart - S-Control - VF page
Skill requirements - Product categories - Customer types - Service levels

35. Which of these are inherited from objects on homepage in a console layout?
Solutions - Accounts - Opportunities
Custom objects - Field level security
std price book or a price book
Custom summary and matrix reports

36. The documents tab does not contain...
multiple record types
version control capabilities
controlling field for a dependent field
salesforce.com portal

37. Custom summary formula on report...
Manage public documents
System Administrator profile and Marketing User Profile (import Leads)
1
references another summary formula

38. What data can you request for in the weekly data export?
components of a profile
using the data loader
All organization data
active assignment rules

39. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
30 days
Case tasks
Forecasts
build a custom forecast for the same

40. Where do active currencies live?
system administrator
To let the user select values in the view picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case queue

41. Who can view campaigns?
Custom summary and matrix reports
other formula fields
All users
own a record and not see it

42. Give an example of a one-to many relationship between standard objects.
forecast role hierarchy
Show details and add events
Accounts to Opportunities - or Contacts to Cases
Standard users

43. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
able to delete accounts
Profile
Rcord type

44. Sharing rule: ________ that grant access to groups of users.
None of the users
denied
Force.com
Automated rules

45. Allows you to define different sets of picklist values for both standard and custom picklist.
Opportunity campaign related list - Contact campaign related list
Solution Manager
Campaign Member or Contact Role
Rcord type

46. When a case is deleted - following are deleted except
many to many
30 days
Case tasks
Components of the Console Tab

47. Page Layout - Field level security - Record Types
the Professional Edition
components of a profile
objects in a managed package
upgrade a managed application

48. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
active assignment rules
The user loses all unsaved data after terminating the session
Sales Team Role
Call Support - Call Sales - Log a case online - Email Support

49. Where would you make changes in order to make default tabs visible?
User setting
Hire date
no limits
Workflow rules

50. What information in the user record cannot be captured without a custom field?
Gets assigned to lead owner's territory
number from percentage
Hire date
Use cases for Case Hierarchies