Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which report formats must be used to create dashboard components?
Case Escalation Rule
number from percentage
Summary or matrix (with at least one level of grouping)
The user is not able to edit it because it is read-only

2. Name three benefits of the cloud computing model.
Metric - table - gauge - chart - S-Control - VF page
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom picklist
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

3. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
All users of SFDC who have access to campaigns objects
reportable
300

4. _____________can import a maximum of 500 account records in a session.
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Standard users
Create on solution

5. Salesforce for Microsoft Outlook is which type of client?
They are upgradeable
make a field required
API
no limits

6. Business process is available in following objects: _______________
routed to a default lead creator via email
All organization data
Lead - Contact - Solution
Line

7. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
except Campaign
50000
As short as a day and as long as a forever
List view

8. How does the Import Wizard perform matching when updating records?
other formula fields
csv files
Territory Management
Salesforce ID

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
summary and matrix
delete the field
There is only one record type in person account - There is no contact related list in person account
The user is not able to edit it because it is read-only

10. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Any user can view all records that the running user role can view
List view
build a custom forecast for the same

11. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Metric - table - gauge - chart - S-Control - VF page
Rcord type
folder access level

12. The ____________ is a custom field that aggregates child record information in to the parent record.
build a custom forecast for the same
Line
40
rollup summary field

13. Allows you to define different sets of picklist values for both standard and custom picklist.
reportable
your organization's workflow
Custom Field
Rcord type

14. Dated exchange rates can be set in the time range of...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Master-detail - many-to-many - lookup - hierarchical
Profile controls
As short as a day and as long as a forever

15. Conditional highlighting is used only in...
system administrator
summary and matrix
lead conversion
same access to the document

16. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
They are upgradeable
Value is always required
To use a Case Assignment
Solutions - Accounts - Opportunities

17. During a lead import - you can choose to enable ___________ as part of the import.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
300
active assignment rules
API

18. Custom summary formulas are...
link to report
Account - Contacts - Opportunities
calculations on summary fields
must be between 5 and 50

19. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Lead - Contact - Solution
User can log out all unsaved data is lost
make a field required
Custom Field

20. Standard objects examples
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Solutions - Accounts - Opportunities
Edit and Read opportunity
not dependent fields

21. What is the number of values allowed in dependent pick list?
be shared
log in to SFDC Profile
300
Configure the settings and rules for Case processing - including Business Hours - and Escalation

22. Record types are not available in...
using the custom summary field
the Professional Edition
Lead - Contact - Solution
Automated rules

23. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Gets assigned to lead owner's territory
Ideas
forecast role hierarchy
different types of sharing rules

24. Name three settings on the Company Information page that administrators can edit.
The Marketing User check box on the user profile page
Default Locale - Default Language - Default Time Zone
API
Standard User

25. A lead has been converted. Where can we find the campaigns associated with it?
A running user
upgrade a managed application
Opportunity campaign related list - Contact campaign related list
references another summary formula

26. Standard User Permissions + can manage published solutions + can manage solution categories
no limits
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Solution Manager
different types of sharing rules

27. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
A tab that combines a list view and related records into one screen with different frames.
multiple record types
one language at a time

28. Create ads that display on search engines is possible in SFDC using...
Metric and gauge
List view
Account - Contacts - Opportunities
Google

29. Field level security cannot be used to...
Opportunity campaign related list - Contact campaign related list
make a field required
View all data
User setting

30. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
conditional highlighting
Permissions
250

31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
5
Contract Manager
Edit and Read opportunity
Profile controls

32. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Business Hours
5 MB
Edit on solution

33. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
They are upgradeable
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Business Hours

34. You can use conditional highlighting for which types of reports?
summary and matrix reports
Edit on solution
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The user loses all unsaved data after terminating the session

35. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
controlling field for a dependent field
dashboard components
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
All organization data

36. The account owner - opportunit owners - and case owners...
The designated weblead owner gets an email
Export to excel
can be different users
Skill requirements - Product categories - Customer types - Service levels

37. The size limit for documents uploaded is...
to a case
All users
5 MB
denied

38. Users with access to opportunities as sales team members cannot...
Case Escalation Rule
extend sharing for those records
Skill requirements - Product categories - Customer types - Service levels
Custom objects - Field level security

39. To edit opportunity permission - where would you make the change?
3
Profile
When a Lead is converted
denied

40. A lookup field relationship...
links two objects together
calculations on summary fields
number from percentage
based on their profile

41. Name three sources from which cases can be created.
Create on solution
Line
Call Support - Call Sales - Log a case online - Email Support
One solution field

42. Conditional formatting is available for...
Summary and table
As short as a day and as long as a forever
Custom objects - Field level security
extend sharing for those records

43. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Case tasks
multiple fields in SFDC
Use cases for Email-to-Case
IP address is unknown

44. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
log in to SFDC Profile
All users of SFDC who have access to campaigns objects
The email address of the user whose identify is being confirmed.

45. Custom objects are...
reportable
same access to the document
make a field required
Line

46. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Case queue
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
own a record and not see it

47. A workflow alert cannot be tracked...
4k
User can log out all unsaved data is lost
3 or more hours per day
in activity history

48. What data can you request for in the weekly data export?
5 MB
Manage public documents
Salesforce CRM workflow
All organization data

49. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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50. As a ________________ you can create page layout in the console and assign it to profiles.
4000
Standard Field
summary and matrix
system administrator