Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A workflow alert cannot be tracked...
Objects on managed packages
in activity history
Difference between workflow rule and workflow approval process
std price book or a price book

2. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
using the custom summary field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
List view

3. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Skill requirements - Product categories - Customer types - Service levels
Accounts to Opportunities - or Contacts to Cases
territory management

4. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Case tasks
Hire date
delete the field
Page layouts

5. You can customize Profile to restrict users' ability to...
5
Download AppExchange Packages
log in to SFDC Profile
upgrade a managed application

6. Specifying a "running user" in dashboard means...
Salesforce and Marketing Automation - Customer Support Management
Use cases for Email-to-Case
Create on solution
Any user can view all records that the running user role can view

7. What is true about look up relationship?
Value is always required
custom multi select picklist
make a field required
Fiscal year - Licenses - Language - locale - time zones

8. The maximum # of time trigger actions
number from percentage
Workflows
Force.com
40

9. A delegated approver can revoke a...
previously approved process
used on an oppy
Case queue
Use cases for Case Hierarchies

10. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Salesforce ID
territory management
Adding a user to the sales team group

11. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
not enforced
Use cases for Case Hierarchies
Forecasts

12. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Profile controls
All users of SFDC who have access to campaigns objects
Case
To use the campaign import wizards

13. You can then associate each business process with one or more record types and make it available to users...
Insert - update - upsert - delete
Permissions
links two objects together
based on their profile

14. Applications are built on which platform?
Force.com
Master-detail - many-to-many - lookup - hierarchical
The user is not able to edit it because it is read-only
Custom picklist

15. Field level security cannot be used to...
Set thresholds for report analysis
make a field required
calculations on summary fields
The designated weblead owner gets an email

16. You can use _______________ for summary and matrix reporting only.
search for public tags
conditional highlighting
number from percentage
Contract Manager

17. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
To display extended web content on SF window
Edit on solution
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
4000

18. Campaigns and opportunities have a _____________ relationship.
Set thresholds for report analysis
many to much
All organization data
summary and matrix

19. The maximum number of values allowed in a controlling field.
automatically maps
To let the user select values in the view picklist
Field level security
300

20. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
40
Edit and Read opportunity
3 or more hours per day
parent.child relationships

21. An account team can be added by all except...
Solution Manager
Line
anyone in the team
Territory Management

22. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
Give a list of campaigns that influenced the user
extend sharing for those records
List view

23. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
lead conversion
IP address is unknown
tasks scheduled calendar events
Download AppExchange Packages

24. Field level security cannot be used to...
make a field required
Standard Field
automatically maps
Google

25. Users with access to opportunities as sales team members cannot...
All users of SFDC who have access to campaigns objects
extend sharing for those records
System Administrator profile and Marketing User Profile (import Leads)
Role settings

26. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Ideas
Custom picklist
Summary or matrix (with at least one level of grouping)

27. You can create _____________ directly from the csv import file.
Standard User
Campaign Member or Contact Role
Sales Cloud
parent.child relationships

28. How many Editions are there in SFDC?
Accounts to Opportunities - or Contacts to Cases
summary and matrix
Business Hours
5

29. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Google
able to delete accounts
Create a report
5 MB

30. If the data validation at web to lead form fails - who will get the error report?
Salesforce ID
The designated weblead owner gets an email
All users
A tab that combines a list view and related records into one screen with different frames.

31. ____________ is available for custom fiscal years.
Insert - update - upsert - delete
The user is not able to edit it because it is read-only
Custom forecasting
Marketing User

32. If a standard object is renamed - the reports are renamed based on...
the new label value
Use cases for Case Hierarchies
territory management
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

33. Can only view records
Metric and gauge
User can log out all unsaved data is lost
Read-Only
Set thresholds for report analysis

34. Business process is available in following objects: _______________
Lead - Contact - Solution
Value is always required
Salesforce CRM workflow
Line

35. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Sales Cloud
500
not dependent fields

36. History tracking can be performed on the following standard objects except...
Forecasts
All organization data
Marketing -Call Center
rollup summary field

37. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
search for public tags
Sales Team Role
There is only one record type in person account - There is no contact related list in person account

38. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Adding a user to the sales team group
None of the users
Summary and table
able to upgrade to other version

39. Author and the owner do not have the...
same access to the document
Salesforce ID
multiple record types
Salesforce CRM workflow

40. It is possible for a user to...
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)
Rcord type
summary and matrix

41. Can view - edit and delete their own records
rollup summary field
Create a report
Standard User
Mini Page Layout

42. The system ___________ std lead fields to standard account - contact - and oppy fields.
log in to SFDC Profile
automatically maps
Line
List view

43. Dated exchange rates can be set in the time range of...
number from percentage
Salesforce and Marketing Automation - Customer Support Management
System Administrator profile and Marketing User Profile (import Leads)
As short as a day and as long as a forever

44. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Case Escalation Rule
They are upgradeable
used on an oppy

45. Available out of box - cannot be deleted (You can change the label name).
30 days
Sales Team Role
Standard Field
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

46. Custom summary formulas are...
Territory Management
Accounts to Opportunities - or Contacts to Cases
calculations on summary fields
Workflow rules

47. Changing the data type of an existing custom field can cause data loss while changing to...
dashboard components
number from percentage
many to much
To use Case Queues to manage Cases

48. When you configure search settings for your organization - the new value...
must be between 5 and 50
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
able to upgrade to other version
delete the field

49. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Export to excel
Unlimited
calculations on summary fields
Sales Team Role

50. You can use conditional highlighting for which types of reports?
many to many
summary and matrix reports
Role settings
All users of SFDC who have access to campaigns objects