Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
4000
make a field required
same access to the document
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. Specifying a "running user" in dashboard means...
the recycle bin
Metric and gauge
Any user can view all records that the running user role can view
upgrade a managed application

3. What is Salesforce?
Sales Team Role
System Administrator profile and Marketing User Profile (import Leads)
Business Hours
Salesforce and Marketing Automation - Customer Support Management

4. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
Standard users
except Campaign
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

5. The administrator wants to track data over a period of time. Which graph would he use?
rollup summary field
To display extended web content on SF window
lead assignment rule
Line

6. Field level security cannot be used to...
make a field required
Hire date
50000
Custom Field

7. Create and manage letterheads and email templates
250
Line
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Manage Letterheads - Manage Public Templates - Edit HTML Templates

8. When is it appropriate to use the Import Wizard vs. the Data Loader?
Create on solution
Value is always required
automatically maps
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

9. Used to escalate a case if it has not been resolved within a specified period of time.
Salesforce ID
Hire date
Case Escalation Rule
4k

10. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Tabular reports
Accounts to Opportunities - or Contacts to Cases
IP address is unknown
Adding a user to the sales team group

11. You can use _______________ for summary and matrix reporting only.
conditional highlighting
not enforced
to a case
the new label value

12. Custom objects are...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule
reportable
Accounts to Opportunities - or Contacts to Cases

13. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
folder access level
Opportunity campaign related list - Contact campaign related list
A tab that combines a list view and related records into one screen with different frames.

14. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Accounts - Contacts - Leads - Solutions - and Custom objects
Show details and add events
not dependent fields

15. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
many to much
Read-Only
To use the campaign import wizards

16. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
5 MB
many to many
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The user is not able to edit it because it is read-only

17. All existing custom objects that were previously deployed will still be deployed when you....
Ideas
summary and matrix reports
Elements within a Page Layout
upgrade a managed application

18. You can map a single column from the csv file to...
number from percentage
Hire Date
300
multiple fields in SFDC

19. Custom summary formula on report...
references another summary formula
make a field required
objects in a managed package
IP address is unknown

20. A custom summary formula cannot reference ____________ in an object.
active assignment rules
Set thresholds for report analysis
other formula fields
The running user does not have access to the dashboard folder

21. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Lead - Contact - Solution
As short as a day and as long as a forever
own a record and not see it

22. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Custom objects - Field level security
Fiscal year - Licenses - Language - locale - time zones
A tab that combines a list view and related records into one screen with different frames.

23. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
own a record and not see it
Read-Only
Custom objects - Field level security
using the custom summary field

24. The data loader can load all objects - including custom objects - It generates...
number from percentage
Master-detail - many-to-many - lookup - hierarchical
Salesforce and Marketing Automation - Customer Support Management
an error report after the loading

25. Standard User Permissions + can import leads for the organization
Case queue
same access to the document
Marketing User
Create on solution

26. A workflow alert cannot be tracked...
Summary or matrix (with at least one level of grouping)
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
in activity history
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

27. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Lead - Contact - Solution
Campaign Member or Contact Role
Elements within a Page Layout
Hire Date

28. What is true about managed packages?
They are upgradeable
To use a Case Assignment
number from percentage
1

29. The size limit for documents uploaded is...
All users of SFDC who have access to campaigns objects
5 MB
based on their profile
Marketing User

30. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
before it is saved in Salesforce
Create a report
folder access level
300

31. Which one of these may be a controlling field and a dependent field?
Custom picklist
summary and matrix
Accounts to Opportunities - or Contacts to Cases
forecast role hierarchy

32. ______________ will not give access to opportunity records that was previously a restricted account.
Basically - the Gmail model - all you data is stored on servers
territory management
the recycle bin
Adding a user to the sales team group

33. Where do active currencies live?
Forecasts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the recycle bin
Custom Field

34. Types of relationships that can exist between objects
make a field required
Master-detail - many-to-many - lookup - hierarchical
automatically maps
5

35. You can delete the _____________ that is on an oppy.
std price book or a price book
Fiscal year - Licenses - Language - locale - time zones
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Any user can view all records that the running user role can view

36. Sharing rule: ________ that grant access to groups of users.
Case queue
Automated rules
List view
Set thresholds for report analysis

37. As a ________________ you can create page layout in the console and assign it to profiles.
To capture unique data of the business
System Administrator
The running user does not have access to the dashboard folder
system administrator

38. How many Editions are there in SFDC?
Page layouts
system administrator
Workflows
5

39. The size limit for documents uploaded is...
Automated rules
5 MB
extend sharing for those records
1 day

40. A role has a ________ relationship with users.
A tab that combines a list view and related records into one screen with different frames.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
many to many
version control capabilities

41. Record types are not available in...
Marketing -Call Center
own a record and not see it
the Professional Edition
Salesforce and Marketing Automation - Customer Support Management

42. As an admin - you can schedule regular data imports...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
except Campaign
using the data loader
Salesforce and Marketing Automation - Customer Support Management

43. It is possible for a user to...
own a record and not see it
csv files
Opportunity campaign related list - Contact campaign related list
the level of visibility

44. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Metric and gauge
one language at a time
Marketing User

45. What is true about look up relationship?
Value is always required
Permissions
folder access level
There is only one record type in person account - There is no contact related list in person account

46. Can only view records
Business Hours
Master-detail - many-to-many - lookup - hierarchical
Read-Only
Custom picklist

47. You can use conditional highlighting for which types of reports?
anyone in the team
Workflows
4000
summary and matrix reports

48. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
log in to SFDC Profile
User setting
Rules and the use of Email Templates
Case

49. Allows you to define different sets of picklist values for both standard and custom picklist.
Lead - Contact - Solution
active assignment rules
make a field required
Rcord type

50. Show up to 2000 records in the record count display - Print up to 1000 records in print view
make a field required
List view
before it is saved in Salesforce
rollup summary field