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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The size limit for documents uploaded is...
Summary and table
300
5 MB
Page layouts

2. List the functions of the Data Loader
denied
Edit and Read opportunity
Insert - update - upsert - delete
controlling field for a dependent field

3. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Profile
Hire date
Business Hours

4. When is it appropriate to use the Import Wizard vs. the Data Loader?
User setting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
When a Lead is converted
anyone in the team

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
be shared
salesforce.com portal
One solution field
different types of sharing rules

6. If a standard object is renamed - the reports are renamed based on...
automatically maps
the new label value
search for public tags
active assignment rules

7. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
One solution field
Custom summary and matrix reports
Custom objects - Field level security

8. Name three sources from which cases can be created.
lead assignment rule
the record is saved/updated
Call Support - Call Sales - Log a case online - Email Support
The Marketing User profile

9. As a ________________ you can create page layout in the console and assign it to profiles.
the recycle bin
Account - Contacts - Opportunities
the level of visibility
system administrator

10. An account team can be added by all except...
Page layouts
Case Auto-Response Rule
anyone in the team
Custom picklist

11. Standard User Permissions + can edit - approve - activate and delete contracts
To display extended web content on SF window
Standard User
references another summary formula
Contract Manager

12. Allows you to define different sets of picklist values for both standard and custom picklist.
multiple record types
None of the users
Rcord type
controlling field for a dependent field

13. Reports that must be used to create dashboard components.
Sales Cloud
Give a list of campaigns that influenced the user
Custom summary and matrix reports
Tabular reports

14. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
forecast role hierarchy
Contacts
To use a Case Assignment
Marketing User

15. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Difference between workflow rule and workflow approval process
Summary and table

16. Records in _____________ do not count against your organization's storage limits.
the recycle bin
be shared
Account - Contacts - Opportunities
Standard User

17. The system ___________ std lead fields to standard account - contact - and oppy fields.
conditional highlighting
automatically maps
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Create a report

18. List the type of case queues commonly used by call centers.
using the custom summary field
Skill requirements - Product categories - Customer types - Service levels
Custom forecasting
System Administrator

19. Which one of these may be a controlling field and a dependent field?
Summary and table
API
Custom picklist
Set thresholds for report analysis

20. Field level security cannot be used to...
Master-detail - many-to-many - lookup - hierarchical
forecast role hierarchy
make a field required
the Professional Edition

21. You can map a custom lead field...
to a case
same access to the document
IP address is unknown
Standard Field

22. As an admin - you can schedule regular data imports...
must be between 5 and 50
Create a report
Gets assigned to lead owner's territory
using the data loader

23. How does the Import Wizard perform matching when updating records?
Salesforce ID
40
Accounts to Opportunities - or Contacts to Cases
Standard users

24. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The Marketing User check box on the user profile page
extend sharing for those records
Create a report

25. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
denied
links two objects together
Solutions - Accounts - Opportunities
When a Lead is converted

26. How many Editions are there in SFDC?
calculations on summary fields
Objects on managed packages
5
Lead - Contact - Solution

27. We cannot create sharing rules on...
objects in a managed package
Set thresholds for report analysis
system administrator
To let the user select values in the view picklist

28. The documents tab does not contain...
Unlimited
Workflow rules
csv files
version control capabilities

29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
As short as a day and as long as a forever
Tabular reports
3 or more hours per day
Marketing -Call Center

30. What is true about look up relationships?
Solution Manager
Case Escalation Rule
The designated weblead owner gets an email
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

31. Standard picklist fields can be controlling fields but...
link to report
Hire Date
controlling field for a dependent field
not dependent fields

32. Can only view records
Read-Only
Custom summary and matrix reports
Solution Manager
The running user does not have access to the dashboard folder

33. ______________ will not give access to opportunity records that was previously a restricted account.
other formula fields
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Adding a user to the sales team group
Insert - update - upsert - delete

34. You can delete the _____________ that is on an oppy.
calculations on summary fields
be shared
To use a Case Assignment
std price book or a price book

35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
one language at a time
different types of sharing rules
Role settings

36. What information in the user record cannot be captured without a custom field?
Mini Page Layout
1 day
The running user does not have access to the dashboard folder
Hire date

37. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
many to much
able to delete accounts
Show details and add events
The running user does not have access to the dashboard folder

38. What is conditional highlighting for reports?
folder access level
Set thresholds for report analysis
build a custom forecast for the same
There is only one record type in person account - There is no contact related list in person account

39. Determines the level of access to the dashboard data
Queue
250
A running user
Call Support - Call Sales - Log a case online - Email Support

40. A public group is a grouping of all except...
anyone in the team
Queue
Case tasks
They are upgradeable

41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Marketing User
Metric - table - gauge - chart - S-Control - VF page
Profile
The email address of the user whose identify is being confirmed.

42. Which information not captured on user record in Salesforce?
Custom objects - Field level security
upgrade a managed application
4k
Hire Date

43. Give an example of a one-to many relationship between standard objects.
Hire Date
Accounts to Opportunities - or Contacts to Cases
Summary or matrix (with at least one level of grouping)
Manage Letterheads - Manage Public Templates - Edit HTML Templates

44. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Hire date
cause data loss
active assignment rules
List view

45. What objects may be imported or updated using the Import Wizard?
The Marketing User profile
Accounts - Contacts - Leads - Solutions - and Custom objects
All organization data
Accounts to Opportunities - or Contacts to Cases

46. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
must be between 5 and 50
Metric and gauge
IP address is unknown
Custom forecasting

47. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
no limits
Edit on solution
Manage public documents
All organization data

48. Custom objects are...
link to report
To use Case Queues to manage Cases
reportable
Gets assigned to lead owner's territory

49. Field level security cannot be used to...
be shared
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
lead conversion

50. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
other formula fields
The email address of the user whose identify is being confirmed.
no limits
own a record and not see it

Test your basic knowledge |

Salesforce Certification

Communication skills, Self help skills, Self improvement skills, Productivity skills, Writing skills, Business skills, Thinking skills & More...

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