Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If territory management is enabled for your organization and a lead is converted - how does it get assigned?


2. Give an example of a one-to many relationship between standard objects.






3. Available out of box - cannot be deleted (You can change the label name).






4. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?


5. While scheduling an email reports user specifies all except...






6. What is true about look up relationship?






7. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






8. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






9. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






10. Error on failed web to lead validation is...






11. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






12. What is conditional highlighting for reports?






13. List Dashboard component types






14. You need which permission to specify a running user other than yourself?






15. Picklist dependency rules are __________ during import.






16. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






17. Which graphs rely on grand total for dashboards?






18. Users with access to opportunities as sales team members cannot...






19. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






20. Record types are used to implement custom business processes by associating them to specific






21. There are _________ to new picklist or multi-select picklist values for any field during a single import






22. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






23. You can use conditional highlighting for which types of reports?






24. Show up to 2000 records in the record count display - Print up to 1000 records in print view






25. Which is not a standard business object?






26. In order to implement more than one business process - ____________must also be implemented.






27. The create new folder link will only be visible to users with which permission?






28. When you configure search settings for your organization - the new value...






29. What is the number of values allowed in dependent pick list?






30. Record types are not available in...






31. How many roles can you create for your org?






32. How many Editions are there in SFDC?






33. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






34. Custom fiscal year works on a define once and...






35. The # of business hours that can be set for the organization to operate






36. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






37. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






38. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






39. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






40. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






41. You can customize Profile to restrict users' ability to...






42. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






43. What data can you export out of SFDC?






44. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






45. Field level security cannot be used to...






46. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






47. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






48. What objects may be imported or updated using the Import Wizard?






49. May be used to group related cases - or to split one case into many different parts.






50. When is it appropriate to use the Import Wizard vs. the Data Loader?