Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
not dependent fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
denied
Create a report

2. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Custom Field
system administrator
System Administrator profile and Marketing User Profile (import Leads)

3. When is a custom object created?
Create a report
search for public tags
User setting
To capture unique data of the business

4. How many Editions are there in SFDC?
Read-Only
link to report
5
5 MB

5. Give an example of a one-to many relationship between standard objects.
Business Hours
other formula fields
1
Accounts to Opportunities - or Contacts to Cases

6. Reports that must be used to create dashboard components.
dashboard components
based on their profile
Custom summary and matrix reports
using the custom summary field

7. Partner Portal: Users login to the web portal rather than through the...
Role settings
A running user
salesforce.com portal
custom multi select picklist

8. You can use conditional highlighting for which types of reports?
a campaign member
Standard Field
summary and matrix reports
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

9. How does the Import Wizard perform matching when updating records?
Salesforce ID
dashboard components
IP address is unknown
using the custom summary field

10. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Configure the settings and rules for Case processing - including Business Hours - and Escalation
log in to SFDC Profile
cause data loss
Standard users

11. Software-as-a-service (SaaS) model
version control capabilities
Account - Contacts - Opportunities
Basically - the Gmail model - all you data is stored on servers
View the account - Edit the account

12. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Custom Field
To use Case Queues to manage Cases
The email address of the user whose identify is being confirmed.
Sales Cloud

13. A custom summary formula cannot reference ____________ in an object.
anyone in the team
Permissions
other formula fields
the level of visibility

14. Page layouts are assigned to users based on...
One solution field
Role settings
Salesforce CRM workflow
5 MB

15. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
not enforced
lead conversion
5

16. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
cause data loss
Case queue
version control capabilities
250

17. Sharing rule: ________ that grant access to groups of users.
different types of sharing rules
Automated rules
250
version control capabilities

18. What is the number of values allowed in dependent pick list?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
300
build a custom forecast for the same
cause data loss

19. You can delete the _____________ that is on an oppy.
Workflows
Standard users
summary and matrix
std price book or a price book

20. ______________ will not give access to opportunity records that was previously a restricted account.
Solutions - Accounts - Opportunities
controlling field for a dependent field
Adding a user to the sales team group
the level of visibility

21. Salesforce for Microsoft Outlook is which type of client?
Custom picklist
API
Custom forecasting
Case tasks

22. The size limit for documents uploaded is...
Insert - update - upsert - delete
reportable
components of a profile
5 MB

23. A person account is different from a business account because...
4000
Marketing User
There is only one record type in person account - There is no contact related list in person account
They are upgradeable

24. Conditional formatting is available for...
Marketing -Call Center
Summary and table
Use cases for Case Hierarchies
Account - Contacts - Opportunities

25. As a ________________ you can create page layout in the console and assign it to profiles.
Create on solution
system administrator
Objects on managed packages
make a field required

26. A public group is a grouping of all except...
dashboard components
Queue
Opportunity campaign related list - Contact campaign related list
different types of sharing rules

27. Dated exchange rates can be set in the time range of...
based on their profile
Page layouts
delete the field
As short as a day and as long as a forever

28. A _____________ cannot be the controlling field for a dependent field.
forecast role hierarchy
custom multi select picklist
folder access level
The Marketing User profile

29. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Manage public documents
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard users

30. The maximum number of values allowed in a controlling field.
Solutions - Accounts - Opportunities
50000
300
The Marketing User check box on the user profile page

31. What is conditional highlighting for reports?
std price book or a price book
1
Set thresholds for report analysis
forecast role hierarchy

32. How many lead assignment rules can be active at one time?
1
in activity history
Value is always required
except Campaign

33. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
to a case
Any user can view all records that the running user role can view
able to delete accounts
1 day

34. List Dashboard component types
Contract Manager
Case tasks
250
Metric - table - gauge - chart - S-Control - VF page

35. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
A tab that combines a list view and related records into one screen with different frames.
IP address is unknown
dashboard components

36. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Master-detail - many-to-many - lookup - hierarchical
Edit and Read opportunity
4k
use everywhere rule

37. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Master-detail - many-to-many - lookup - hierarchical
Use cases for Web-to-Case
automatically maps
controlling field for a dependent field

38. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Summary and table
Custom summary and matrix reports
salesforce.com portal

39. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
The designated weblead owner gets an email
Call Support - Call Sales - Log a case online - Email Support
Insert - update - upsert - delete
lead assignment rule

40. _____________can import a maximum of 500 account records in a session.
5 MB
no limits
All organization data
Standard users

41. If using customizable forecasting - there is a seperate...
Profile
forecast role hierarchy
System Administrator profile and Marketing User Profile (import Leads)
Custom forecasting

42. You can customize Profile to restrict users' ability to...
Accounts - Contacts - Leads - Solutions - and Custom objects
Difference between workflow rule and workflow approval process
Create a report
log in to SFDC Profile

43. Picklist dependency rules are __________ during import.
std price book or a price book
not enforced
Rcord type
to a case

44. Users can _____________ from the sidebar and advanced search
5 MB
search for public tags
to a case
The Marketing User profile

45. Permission to add a category to a solution require which permission
Create on solution
Automated rules
other formula fields
Rcord type

46. A custom multi-select pick list cannot be a...
Case Auto-Response Rule
controlling field for a dependent field
Custom forecasting
Workflows

47. A record of contact with customer support. A customer is reporting a problem or asking a question.
own a record and not see it
Campaign Member or Contact Role
Accounts - Contacts - Leads - Solutions - and Custom objects
Case

48. If the lead has a record type - the default record type of the new owner is assigned to records created during...
To display extended web content on SF window
lead conversion
used on an oppy
System Administrator profile and Marketing User Profile (import Leads)

49. Campaigns and opportunities have a _____________ relationship.
many to much
Marketing -Call Center
View all data
A tab that combines a list view and related records into one screen with different frames.

50. List the places where Currency is specified
They are upgradeable
The user loses all unsaved data after terminating the session
View all data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.