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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who can view a campaign in SFDC?
the record is saved/updated
Campaign Member or Contact Role
All users of SFDC who have access to campaigns objects
The designated weblead owner gets an email

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
must be between 5 and 50
cause data loss
User can log out all unsaved data is lost
250

3. What is the number of values allowed in dependent pick list?
300
Elements within a Page Layout
YEAR(date_c) =YEAR(today())
Ideas

4. Standard User Permissions + can manage published solutions + can manage solution categories
forecast role hierarchy
able to upgrade to other version
Set thresholds for report analysis
Solution Manager

5. History tracking can be performed on the following standard objects except...
Forecasts
Basically - the Gmail model - all you data is stored on servers
To display extended web content on SF window
objects in a managed package

6. During a lead import - you can choose to enable ___________ as part of the import.
Account - Contacts - Opportunities
40
active assignment rules
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

7. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
denied
When a Lead is converted
controlling field for a dependent field
The user is not able to edit it because it is read-only

8. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
except Campaign
Solutions - Accounts - Opportunities
Line
To use a Case Assignment

9. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
link to report
Unlimited
All organization data

10. A custom multi-select pick list cannot be a...
except Campaign
The Marketing User check box on the user profile page
Accounts to Opportunities - or Contacts to Cases
controlling field for a dependent field

11. List the functions of the Data Loader
Standard User
be shared
Contacts
Insert - update - upsert - delete

12. Picklist dependency rules are __________ during import.
forecast role hierarchy
log in to SFDC Profile
use everywhere rule
not enforced

13. What information in the user record cannot be captured without a custom field?
Hire date
the new label value
Fiscal year - Licenses - Language - locale - time zones
Case Auto-Response Rule

14. Users can _____________ from the sidebar and advanced search
search for public tags
many to many
lead conversion
Hire date

15. Super User - Can customize and administer the application
View all data
All users of SFDC who have access to campaigns objects
System Administrator
system administrator

16. In order to implement more than one business process - ____________must also be implemented.
before it is saved in Salesforce
multiple record types
Custom summary and matrix reports
Case Auto-Response Rule

17. Permission to add a category to a solution require which permission
a campaign member
search for public tags
Create on solution
To let the user select values in the view picklist

18. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Custom Field
250
delete the field
Field level security

19. Business process is available in following objects: _______________
Lead - Contact - Solution
the new label value
folder access level
Objects on managed packages

20. What can a user do an account record that has been manually shard read/write with him/her?
The Marketing User check box on the user profile page
able to upgrade to other version
View the account - Edit the account
All users

21. What does a company profile contain?
Contacts
delete the field
components of a profile
Fiscal year - Licenses - Language - locale - time zones

22. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Set thresholds for report analysis
Metric - table - gauge - chart - S-Control - VF page
The running user does not have access to the dashboard folder

23. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
objects in a managed package
territory management
1 day
can be different users

24. A record of contact with customer support. A customer is reporting a problem or asking a question.
Force.com
Case
The designated weblead owner gets an email
extend sharing for those records

25. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
4k
denied
Solutions - Accounts - Opportunities
Insert - update - upsert - delete

26. The # of business hours that can be set for the organization to operate
Accounts to Opportunities - or Contacts to Cases
Summary or matrix (with at least one level of grouping)
previously approved process
Unlimited

27. Opportunities and quotes are a part of which cloud?
Accounts - Contacts - Leads - Solutions - and Custom objects
Sales Cloud
Workflow rules
Salesforce and Marketing Automation - Customer Support Management

28. Standard objects examples
log in to SFDC Profile
an error report after the loading
Solutions - Accounts - Opportunities
User can log out all unsaved data is lost

29. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
calculations on summary fields
Case Auto-Response Rule
Fiscal year - Licenses - Language - locale - time zones
using the custom summary field

30. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Field level security
controlling field for a dependent field
Automated rules

31. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
in activity history
must be between 5 and 50
used on an oppy

32. You must create the business process before creating record types for each of these objects...
except Campaign
Tabular reports
be shared
automatically maps

33. In conditional highlighting - how may maximum conditions are allowed per report?
Google adwords
other formula fields
csv files
3

34. Page layouts are assigned to users based on...
Role settings
controlling field for a dependent field
Default Locale - Default Language - Default Time Zone
the Professional Edition

35. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Master-detail - many-to-many - lookup - hierarchical
View all data
own a record and not see it

36. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Contract Manager
30 days
calculations on summary fields

37. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
conditional highlighting
Metric and gauge
territory management
Call Support - Call Sales - Log a case online - Email Support

38. It is possible for a user to...
own a record and not see it
As short as a day and as long as a forever
Salesforce and Marketing Automation - Customer Support Management
To use Case Queues to manage Cases

39. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
List view
All users
Solution Manager

40. As a ________________ you can create page layout in the console and assign it to profiles.
Case queue
system administrator
Components of the Console Tab
3

41. Standard User Permissions + can import leads for the organization
Workflow rules
Marketing User
The running user does not have access to the dashboard folder
Call Support - Call Sales - Log a case online - Email Support

42. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
using the data loader
many to many
Automated rules
Territory Management

43. Error on failed web to lead validation is...
Lead - Contact - Solution
routed to a default lead creator via email
The Marketing User profile
Google adwords

44. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Standard users
4000
When a Lead is converted
many to many

45. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Rcord type
300
Download AppExchange Packages

46. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
not dependent fields
Field level security
3 or more hours per day

47. Which of the following does not need business process?
must be between 5 and 50
Contacts
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
can be different users

48. Why do you create a web tab?
to a case
To display extended web content on SF window
All organization data
Account - Contacts - Opportunities

49. As an admin - you can schedule regular data imports...
using the data loader
The user loses all unsaved data after terminating the session
Profile controls
Business Hours

50. What is Salesforce?
log in to SFDC Profile
Hire Date
Salesforce and Marketing Automation - Customer Support Management
search for public tags