Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A workflow alert cannot be tracked...
The user loses all unsaved data after terminating the session
in activity history
Lead - Contact - Solution
Business Hours

2. Which one of these may be a controlling field and a dependent field?
other formula fields
Custom picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
able to delete accounts

3. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
not dependent fields
Sales Cloud
not enforced
Tabular reports

4. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Case
5 MB
Opportunity campaign related list - Contact campaign related list

5. Page layouts are assigned to users based on...
Campaign Member or Contact Role
able to upgrade to other version
Rcord type
Role settings

6. May be used to group related cases - or to split one case into many different parts.
Case queue
4k
make a field required
Use cases for Case Hierarchies

7. The documents tab does not contain...
version control capabilities
The user loses all unsaved data after terminating the session
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Components of the Console Tab

8. An online form to capture lead information - Email template response content published on your web site.
To display extended web content on SF window
View all data
Lead - Contact - Solution
web-to-lead

9. What is true about look up relationships?
the new label value
multiple fields in SFDC
Standard users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

10. What data can you request for in the weekly data export?
300
system administrator
250
All organization data

11. ____________ is not available for printable lists
Export to excel
Components of the Console Tab
same access to the document
Salesforce CRM workflow

12. Records in _____________ do not count against your organization's storage limits.
Permissions
multiple fields in SFDC
make a field required
the recycle bin

13. Recycle bin houses deleted data for...
Salesforce ID
30 days
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
1 day

14. You can customize Profile to restrict users' ability to...
Force.com
They are upgradeable
Accounts to Opportunities - or Contacts to Cases
log in to SFDC Profile

15. Author and the owner do not have the...
Solutions - Accounts - Opportunities
same access to the document
Account - Contacts - Opportunities
All organization data

16. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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17. The size limit for documents uploaded is...
anyone in the team
5 MB
Lead - Contact - Solution
User can log out all unsaved data is lost

18. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Gets assigned to lead owner's territory
delete the field
To use Case Queues to manage Cases
Edit and Read opportunity

19. Who can view a campaign in SFDC?
API
The Marketing User profile
All users of SFDC who have access to campaigns objects
other formula fields

20. The maximum # of time trigger actions
40
Configure the settings and rules for Case processing - including Business Hours - and Escalation
active assignment rules
Use cases for Email-to-Case

21. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
forecast role hierarchy
Case Auto-Response Rule
Manage public documents

22. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
parent.child relationships
Use cases for Email-to-Case
Custom summary and matrix reports

23. A record of contact with customer support. A customer is reporting a problem or asking a question.
summary and matrix reports
Case
other formula fields
not enforced

24. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Adding a user to the sales team group
web-to-lead
Custom objects - Field level security

25. The system ___________ std lead fields to standard account - contact - and oppy fields.
Skill requirements - Product categories - Customer types - Service levels
Manage Letterheads - Manage Public Templates - Edit HTML Templates
automatically maps
Profile controls

26. You need which permission to specify a running user other than yourself?
One solution field
references another summary formula
View all data
Master-detail - many-to-many - lookup - hierarchical

27. A custom multi-select pick list cannot be a...
Page layouts
controlling field for a dependent field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule

28. A custom lead field can be mapped to...
your organization's workflow
View all data
One solution field
1 day

29. ______________ will not give access to opportunity records that was previously a restricted account.
active assignment rules
Use cases for Web-to-Case
Adding a user to the sales team group
The running user does not have access to the dashboard folder

30. What is the limit on the compiled size of the formula field?
web-to-lead
4k
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Marketing -Call Center

31. Standard User Permissions + can manage published solutions + can manage solution categories
Case Escalation Rule
previously approved process
Solution Manager
version control capabilities

32. Page Layout - Field level security - Record Types
Workflows
reportable
summary and matrix
components of a profile

33. In conditional highlighting - how may maximum conditions are allowed per report?
API
Objects on managed packages
Summary or matrix (with at least one level of grouping)
3

34. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
They are upgradeable
View all data
Force.com

35. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
a campaign member
Solutions - Accounts - Opportunities
be shared

36. You must create the business process before creating record types for each of these objects...
except Campaign
no limits
reportable
Standard User

37. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
the recycle bin
IP address is unknown
must be between 5 and 50
Use cases for Email-to-Case

38. Your recycle bin record limit is _____times the MBs in your general storage
Accounts to Opportunities - or Contacts to Cases
own a record and not see it
Create on solution
250

39. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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40. Campaigns and opportunities have a _____________ relationship.
3
used on an oppy
many to much
Profile

41. You can modify the contents of a folder if the ______________ is set to read/write.
System Administrator profile and Marketing User Profile (import Leads)
folder access level
All organization data
Fiscal year - Licenses - Language - locale - time zones

42. It is possible for a user to...
the recycle bin
Custom objects - Field level security
own a record and not see it
To let the user select values in the view picklist

43. Users with access to opportunities as sales team members cannot...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Opportunity campaign related list - Contact campaign related list
Force.com
extend sharing for those records

44. Who can import data for all users?
As short as a day and as long as a forever
System Administrator profile and Marketing User Profile (import Leads)
Summary and table
The user loses all unsaved data after terminating the session

45. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Business Hours
Any user can view all records that the running user role can view
Download AppExchange Packages

46. Custom summary formulas are...
Salesforce ID
Marketing User
log in to SFDC Profile
calculations on summary fields

47. Determines the level of access to the dashboard data
Any user can view all records that the running user role can view
A running user
Field level security
routed to a default lead creator via email

48. You can map a custom lead field...
to a case
Marketing -Call Center
Fiscal year - Licenses - Language - locale - time zones
different types of sharing rules

49. Where do active currencies live?
Google
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
5 MB
Salesforce ID

50. What is true about managed packages?
They are upgradeable
Automated rules
Profile
one language at a time