Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Custom summary formula on report...






2. Software-as-a-service (SaaS) model






3. _____________can import a maximum of 500 account records in a session.






4. What does a company profile contain?






5. Record types are not available in...






6. In order to implement more than one business process - ____________must also be implemented.






7. Name three sources from which cases can be created.






8. List the places where Currency is specified






9. Who can import data for all users?






10. Opportunities and quotes are a part of which cloud?






11. It is possible for a user to...






12. When you configure search settings for your organization - the new value...






13. Super User - Can customize and administer the application






14. As a ________________ you can create page layout in the console and assign it to profiles.






15. A custom lead field can be mapped to...






16. An online form to capture lead information - Email template response content published on your web site.






17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






18. Two options for restricting access via IP Ranges






19. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






20. Record types are used to implement custom business processes by associating them to specific






21. While scheduling an email reports user specifies all except...






22. Sharing rules can be formed on the following except...






23. You can delete the _____________ that is on an oppy.






24. You can use conditional highlighting for which types of reports?






25. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






26. There are _________ to new picklist or multi-select picklist values for any field during a single import






27. Picklist dependency rules are __________ during import.






28. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






29. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?


30. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






31. A delegated approver can revoke a...






32. Recycle bin houses deleted data for...






33. How does the Import Wizard perform matching when updating records?






34. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






35. Show up to 2000 records in the record count display - Print up to 1000 records in print view






36. What is the role of Primary Object when creating custom report types?






37. Your recycle bin record limit is _____times the MBs in your general storage






38. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






39. Campaigns and opportunities have a _____________ relationship.






40. Standard picklist fields can be controlling fields but...






41. What is true about look up relationship?






42. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






43. Custom summary formulas are...






44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






45. Where do active currencies live?






46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






47. Author and the owner do not have the...






48. Give an example of where a junction object is used between standard objects.






49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






50. If the lead has a record type - the default record type of the new owner is assigned to records created during...