Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Gets assigned to lead owner's territory
an error report after the loading
Case queue
Sales Cloud

2. Record types are not available in...
A tab that combines a list view and related records into one screen with different frames.
Gets assigned to lead owner's territory
the Professional Edition
lead conversion

3. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
To use a Case Assignment
parent.child relationships
Workflow rules

4. Campaigns and opportunities have a _____________ relationship.
many to much
one language at a time
cause data loss
Custom objects - Field level security

5. You can import only ___________ per CSV file.
summary and matrix reports
one language at a time
Case tasks
Give a list of campaigns that influenced the user

6. Give an example of a one-to many relationship between standard objects.
not enforced
Accounts to Opportunities - or Contacts to Cases
Ideas
They are upgradeable

7. What is the limit on the compiled size of the formula field?
parent.child relationships
Case Auto-Response Rule
500
4k

8. The maximum number of values allowed in a controlling field.
There is only one record type in person account - There is no contact related list in person account
300
They are upgradeable
Case Escalation Rule

9. You need which permission to specify a running user other than yourself?
multiple record types
View all data
Standard User
Rules and the use of Email Templates

10. In list view enhancements - users cannot export list results to...
csv files
anyone in the team
Marketing User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
number from percentage
Basically - the Gmail model - all you data is stored on servers
System Administrator profile and Marketing User Profile (import Leads)
lead assignment rule

12. Name three sources from which cases can be created.
1
before it is saved in Salesforce
Marketing -Call Center
Call Support - Call Sales - Log a case online - Email Support

13. Error on failed web to lead validation is...
conditional highlighting
previously approved process
A tab that combines a list view and related records into one screen with different frames.
routed to a default lead creator via email

14. What can stop a scheduled report-dashboard run?
upgrade a managed application
The running user does not have access to the dashboard folder
own a record and not see it
Hire date

15. Where do active currencies live?
the level of visibility
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Workflow rules
The Marketing User check box on the user profile page

16. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Use cases for Web-to-Case
One solution field
std price book or a price book

17. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
4k
the Professional Edition
cause data loss
active assignment rules

18. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Sales Cloud
List view
Profile controls

19. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
version control capabilities
Components of the Console Tab
Adding a user to the sales team group

20. If the lead has a record type - the default record type of the new owner is assigned to records created during...
None of the users
lead conversion
an error report after the loading
Google adwords

21. Who can import data for all users?
be shared
Contract Manager
40
System Administrator profile and Marketing User Profile (import Leads)

22. Permission to add a category to a solution require which permission
not enforced
denied
Field level security
Create on solution

23. Who can view campaigns?
The user is not able to edit it because it is read-only
components of a profile
Rcord type
All users

24. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Workflow rules
Custom Field
std price book or a price book
Edit and Read opportunity

25. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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26. Which salesforce.com feature allows the org to capture ROI on online advertising?
folder access level
Google adwords
The Marketing User check box on the user profile page
The designated weblead owner gets an email

27. Business process is available in following objects: _______________
Marketing -Call Center
Lead - Contact - Solution
Contacts
Business Hours

28. Author and the owner do not have the...
Hire date
List view
They are upgradeable
same access to the document

29. The system ___________ std lead fields to standard account - contact - and oppy fields.
territory management
automatically maps
using the custom summary field
The email address of the user whose identify is being confirmed.

30. Can only view records
previously approved process
one language at a time
Read-Only
summary and matrix

31. If a standard object is renamed - the reports are renamed based on...
Custom picklist
the new label value
system administrator
the record is saved/updated

32. Create and manage letterheads and email templates
Create a report
std price book or a price book
The user is not able to edit it because it is read-only
Manage Letterheads - Manage Public Templates - Edit HTML Templates

33. While scheduling an email reports user specifies all except...
link to report
Value is always required
User can log out all unsaved data is lost
routed to a default lead creator via email

34. The size limit for documents uploaded is...
Territory Management
Create a report
5 MB
Sales Cloud

35. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
dashboard components
active assignment rules
When a Lead is converted

36. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
references another summary formula
A running user
All users
Elements within a Page Layout

37. You can create _____________ directly from the csv import file.
Accounts to Opportunities - or Contacts to Cases
5
parent.child relationships
Edit on solution

38. What can a user do an account record that has been manually shard read/write with him/her?
3 or more hours per day
cause data loss
the record is saved/updated
View the account - Edit the account

39. Which information not captured on user record in Salesforce?
Use cases for Case Hierarchies
Hire Date
can be different users
All users of SFDC who have access to campaigns objects

40. Standard picklist fields can be controlling fields but...
a campaign member
Google adwords
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
not dependent fields

41. Page Layout - Field level security - Record Types
previously approved process
Case Auto-Response Rule
components of a profile
Contract Manager

42. How would an administrator modify lookup records in a console layout?
Manage public documents
Custom picklist
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Mini Page Layout

43. A lead has been converted. Where can we find the campaigns associated with it?
build a custom forecast for the same
Opportunity campaign related list - Contact campaign related list
Workflow rules
different types of sharing rules

44. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Salesforce CRM workflow
Create a report
Page layouts
Profile

45. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
5
the record is saved/updated

46. A custom multi-select pick list cannot be a...
Contract Manager
API
controlling field for a dependent field
conditional highlighting

47. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Components of the Console Tab
Hire date
Business Hours
Workflow rules

48. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Force.com
Sales Team Role
Insert - update - upsert - delete
YEAR(date_c) =YEAR(today())

49. We cannot create sharing rules on...
not dependent fields
Set thresholds for report analysis
objects in a managed package
4000

50. Software-as-a-service (SaaS) model
250
Basically - the Gmail model - all you data is stored on servers
All users
Mini Page Layout