Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In conditional highlighting - how may maximum conditions are allowed per report?
Rcord type
3
Download AppExchange Packages
4000

2. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Custom Field
delete the field
Tabular reports
use everywhere rule

3. If a standard object is renamed - the reports are renamed based on...
250
the new label value
cause data loss
There is only one record type in person account - There is no contact related list in person account

4. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
rollup summary field
Campaign Member or Contact Role
The user loses all unsaved data after terminating the session
Use cases for Web-to-Case

5. A record of contact with customer support. A customer is reporting a problem or asking a question.
Components of the Console Tab
Metric and gauge
Standard User
Case

6. Changing the data type of an existing custom field can cause data loss while changing to...
Skill requirements - Product categories - Customer types - Service levels
number from percentage
the record is saved/updated
The email address of the user whose identify is being confirmed.

7. In list view enhancements - users cannot export list results to...
csv files
Contract Manager
a campaign member
Tabular reports

8. A custom multi-select pick list cannot be a...
controlling field for a dependent field
View the account - Edit the account
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
same access to the document

9. How would an administrator modify lookup records in a console layout?
the record is saved/updated
Mini Page Layout
To use the campaign import wizards
To use a Case Assignment

10. Page Layout - Field level security - Record Types
search for public tags
components of a profile
Profile
4k

11. Personal tags cannot...
Case Auto-Response Rule
Salesforce ID
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
be shared

12. When you configure search settings for your organization - the new value...
Edit and Read opportunity
own a record and not see it
must be between 5 and 50
Give a list of campaigns that influenced the user

13. Two options for restricting access via IP Ranges
Google adwords
territory management
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
lead conversion

14. Dated exchange rates can be set in the time range of...
Custom picklist
As short as a day and as long as a forever
Show details and add events
Skill requirements - Product categories - Customer types - Service levels

15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. During a lead import - you can choose to enable ___________ as part of the import.
Difference between workflow rule and workflow approval process
Metric - table - gauge - chart - S-Control - VF page
active assignment rules
Google adwords

17. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Show details and add events
Case queue
before it is saved in Salesforce

18. Users can _____________ from the sidebar and advanced search
many to much
All organization data
Profile controls
search for public tags

19. Which is not a standard business object?
Ideas
The Marketing User check box on the user profile page
Custom picklist
40

20. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Google
link to report
Opportunity campaign related list - Contact campaign related list
Difference between workflow rule and workflow approval process

21. Recycle bin houses deleted data for...
API
Basically - the Gmail model - all you data is stored on servers
30 days
Read-Only

22. You can map a custom lead field...
to a case
other formula fields
used on an oppy
Give a list of campaigns that influenced the user

23. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
They are upgradeable
Metric and gauge
lead assignment rule
Show details and add events

24. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
All organization data
active assignment rules
API

25. The ____________ is a custom field that aggregates child record information in to the parent record.
When a Lead is converted
rollup summary field
Standard User
5

26. May be used to group related cases - or to split one case into many different parts.
rollup summary field
Use cases for Case Hierarchies
active assignment rules
The Marketing User check box on the user profile page

27. Charts - Tables - Metrics - Gauge
cause data loss
Custom summary and matrix reports
Forecasts
dashboard components

28. You can customize Profile to restrict users' ability to...
They are upgradeable
csv files
multiple record types
log in to SFDC Profile

29. To edit opportunity permission - where would you make the change?
4k
Profile
Tabular reports
To let the user select values in the view picklist

30. What is true about look up relationship?
Edit on solution
own a record and not see it
Profile controls
Value is always required

31. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Role settings
Use cases for Web-to-Case
When a Lead is converted
folder access level

32. We cannot create sharing rules on...
tasks scheduled calendar events
objects in a managed package
Custom forecasting
Contacts

33. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
using the custom summary field
salesforce.com portal
tasks scheduled calendar events
Salesforce CRM workflow

34. A public group is a grouping of all except...
not dependent fields
own a record and not see it
To display extended web content on SF window
Queue

35. What is the use of campaign influence feature on oportunities?
anyone in the team
dashboard components
Rules and the use of Email Templates
Give a list of campaigns that influenced the user

36. Sharing rule: ________ that grant access to groups of users.
Automated rules
in activity history
They are upgradeable
Unlimited

37. What does a company profile contain?
The email address of the user whose identify is being confirmed.
calculations on summary fields
System Administrator
Fiscal year - Licenses - Language - locale - time zones

38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
To use Case Queues to manage Cases
Business Hours
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

39. Show up to 2000 records in the record count display - Print up to 1000 records in print view
denied
Components of the Console Tab
40
List view

40. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
log in to SFDC Profile
Business Hours
extend sharing for those records
system administrator

41. You must create the business process before creating record types for each of these objects...
system administrator
upgrade a managed application
version control capabilities
except Campaign

42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
4k
be shared
an error report after the loading

43. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
5 MB
To use the campaign import wizards
Business Hours

44. How many roles can you create for your org?
4k
500
User can log out all unsaved data is lost
active assignment rules

45. Error on failed web to lead validation is...
a campaign member
routed to a default lead creator via email
Edit on solution
cause data loss

46. List the type of case queues commonly used by call centers.
Automated rules
Use cases for Case Hierarchies
Skill requirements - Product categories - Customer types - Service levels
Field level security

47. The administrator wants to track data over a period of time. Which graph would he use?
Line
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Mini Page Layout
dashboard components

48. You can import only ___________ per CSV file.
Queue
Custom Field
one language at a time
5 MB

49. You can delete the _____________ that is on an oppy.
A tab that combines a list view and related records into one screen with different frames.
Rules and the use of Email Templates
std price book or a price book
Workflow rules

50. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
search for public tags
components of a profile
automatically maps