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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
They are upgradeable
Ideas
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
YEAR(date_c) =YEAR(today())

2. Two options for restricting access via IP Ranges
Edit and Read opportunity
Salesforce CRM workflow
The running user does not have access to the dashboard folder
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
4k
not enforced
Metric and gauge
Custom Field

4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Automated rules
The user is not able to edit it because it is read-only
5 MB
A tab that combines a list view and related records into one screen with different frames.

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
components of a profile
different types of sharing rules
Custom objects - Field level security
lead assignment rule

6. It is possible for a user to...
using the custom summary field
own a record and not see it
Metric and gauge
reportable

7. What can a user do an account record that has been manually shard read/write with him/her?
std price book or a price book
View the account - Edit the account
300
The email address of the user whose identify is being confirmed.

8. Calendar and Task Activities are both...
To use Case Queues to manage Cases
Objects on managed packages
tasks scheduled calendar events
The user is not able to edit it because it is read-only

9. Name three benefits of the cloud computing model.
To capture unique data of the business
Edit and Read opportunity
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
log in to SFDC Profile

10. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Contacts
250
must be between 5 and 50

11. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
forecast role hierarchy
Give a list of campaigns that influenced the user
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
build a custom forecast for the same

12. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
300
multiple fields in SFDC
All users of SFDC who have access to campaigns objects

13. List the type of case queues commonly used by call centers.
number from percentage
Skill requirements - Product categories - Customer types - Service levels
std price book or a price book
Contract Manager

14. The administrator wants to track data over a period of time. Which graph would he use?
Download AppExchange Packages
Edit and Read opportunity
Line
rollup summary field

15. The data loader can load all objects - including custom objects - It generates...
All users of SFDC who have access to campaigns objects
5
an error report after the loading
4k

16. Which graphs rely on grand total for dashboards?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
cause data loss
Metric and gauge
Value is always required

17. Record types are not available in...
4000
Role settings
the Professional Edition
To display extended web content on SF window

18. Determines the level of access to the dashboard data
Google adwords
5
A running user
tasks scheduled calendar events

19. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Standard Field
territory management
extend sharing for those records
Call Support - Call Sales - Log a case online - Email Support

20. In order to implement more than one business process - ____________must also be implemented.
the new label value
multiple record types
Edit on solution
the record is saved/updated

21. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
multiple fields in SFDC
Fiscal year - Licenses - Language - locale - time zones

22. If the data validation at web to lead form fails - who will get the error report?
The user is not able to edit it because it is read-only
The designated weblead owner gets an email
Sales Team Role
Skill requirements - Product categories - Customer types - Service levels

23. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Fiscal year - Licenses - Language - locale - time zones
1 day
Ideas

24. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
based on their profile
Show details and add events
Summary or matrix (with at least one level of grouping)
Set thresholds for report analysis

25. Partner Portal: Users login to the web portal rather than through the...
View the account - Edit the account
salesforce.com portal
cause data loss
3 or more hours per day

26. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
used on an oppy
other formula fields
Use cases for Web-to-Case
User setting

27. Software-as-a-service (SaaS) model
Call Support - Call Sales - Log a case online - Email Support
List view
make a field required
Basically - the Gmail model - all you data is stored on servers

28. Standard User Permissions + can import leads for the organization
5
Metric - table - gauge - chart - S-Control - VF page
Marketing User
Lead - Contact - Solution

29. Custom summary formulas are...
calculations on summary fields
Use cases for Web-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Call Support - Call Sales - Log a case online - Email Support

30. What information in the user record cannot be captured without a custom field?
Hire date
Salesforce ID
Account - Contacts - Opportunities
Custom Field

31. You can delete the _____________ that is on an oppy.
All users
Export to excel
a campaign member
std price book or a price book

32. Users with access to opportunities as sales team members cannot...
Role settings
To use Case Queues to manage Cases
extend sharing for those records
Insert - update - upsert - delete

33. Managed package is always...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
must be between 5 and 50
able to upgrade to other version
same access to the document

34. A custom summary formula cannot reference ____________ in an object.
calculations on summary fields
other formula fields
Custom Field
Elements within a Page Layout

35. During a lead import - you can choose to enable ___________ as part of the import.
multiple record types
Profile
Master-detail - many-to-many - lookup - hierarchical
active assignment rules

36. A role has a ________ relationship with users.
many to many
anyone in the team
summary and matrix
Ideas

37. If using customizable forecasting - there is a seperate...
Lead - Contact - Solution
the recycle bin
forecast role hierarchy
Use cases for Case Hierarchies

38. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Show details and add events
not enforced
Custom objects - Field level security
Elements within a Page Layout

39. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
All organization data
link to report
controlling field for a dependent field

40. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
summary and matrix reports
number from percentage
make a field required

41. Types of relationships that can exist between objects
System Administrator profile and Marketing User Profile (import Leads)
must be between 5 and 50
User setting
Master-detail - many-to-many - lookup - hierarchical

42. You can import only ___________ per CSV file.
one language at a time
folder access level
Solutions - Accounts - Opportunities
link to report

43. Which of the following does not need business process?
Contacts
Business Hours
Queue
except Campaign

44. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Rcord type
List view
Case Escalation Rule
Salesforce and Marketing Automation - Customer Support Management

45. Your recycle bin record limit is _____times the MBs in your general storage
Standard Field
dashboard components
A tab that combines a list view and related records into one screen with different frames.
250

46. A custom lead field can be mapped to...
not enforced
One solution field
Basically - the Gmail model - all you data is stored on servers
objects in a managed package

47. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
One solution field
Accounts to Opportunities - or Contacts to Cases
System Administrator

48. List Dashboard component types
upgrade a managed application
Case queue
an error report after the loading
Metric - table - gauge - chart - S-Control - VF page

49. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
A tab that combines a list view and related records into one screen with different frames.
Metric and gauge
500
Case queue

50. Custom summary formula on report...
All organization data
Case Auto-Response Rule
references another summary formula
To display extended web content on SF window