Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which graphs rely on grand total for dashboards?
calculations on summary fields
Master-detail - many-to-many - lookup - hierarchical
Metric and gauge
Case queue

2. What is the role of Primary Object when creating custom report types?
system administrator
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To let the user select values in the view picklist
Standard User

3. You can use _______________ for summary and matrix reporting only.
Metric and gauge
conditional highlighting
Contract Manager
Call Support - Call Sales - Log a case online - Email Support

4. Show up to 2000 records in the record count display - Print up to 1000 records in print view
version control capabilities
List view
Export to excel
Call Support - Call Sales - Log a case online - Email Support

5. The administrator wants to track data over a period of time. Which graph would he use?
summary and matrix reports
Line
Components of the Console Tab
Master-detail - many-to-many - lookup - hierarchical

6. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
many to many
4k
3 or more hours per day

7. What objects may be imported or updated using the Import Wizard?
Lead - Contact - Solution
cause data loss
Accounts - Contacts - Leads - Solutions - and Custom objects
lead conversion

8. What is the use of campaign influence feature on oportunities?
to a case
View all data
Unlimited
Give a list of campaigns that influenced the user

9. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
calculations on summary fields
the Professional Edition
Rcord type

10. You can map a custom lead field...
IP address is unknown
Gets assigned to lead owner's territory
Mini Page Layout
to a case

11. Which one of these may be a controlling field and a dependent field?
denied
Master-detail - many-to-many - lookup - hierarchical
Hire Date
Custom picklist

12. A lookup field relationship...
links two objects together
The designated weblead owner gets an email
territory management
Summary and table

13. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Difference between workflow rule and workflow approval process
able to delete accounts
must be between 5 and 50
can be different users

14. List the places where Currency is specified
Rcord type
Hire Date
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Contract Manager

15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Google
Case tasks
Google adwords
The Marketing User profile

16. Standard objects examples
One solution field
Solutions - Accounts - Opportunities
1 day
Objects on managed packages

17. Super User - Can customize and administer the application
lead conversion
a campaign member
System Administrator
Configure the settings and rules for Case processing - including Business Hours - and Escalation

18. We cannot create sharing rules on...
multiple fields in SFDC
objects in a managed package
search for public tags
one language at a time

19. Where would you make changes in order to make default tabs visible?
IP address is unknown
All organization data
User setting
3 or more hours per day

20. Dated exchange rates can be set in the time range of...
Summary and table
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Workflow rules
As short as a day and as long as a forever

21. You can create _____________ directly from the csv import file.
parent.child relationships
Use cases for Web-to-Case
log in to SFDC Profile
4k

22. A public group is a grouping of all except...
Queue
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Elements within a Page Layout
Hire date

23. Charts - Tables - Metrics - Gauge
different types of sharing rules
dashboard components
Case Escalation Rule
5 MB

24. Which of these are inherited from objects on homepage in a console layout?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case
the recycle bin
Custom objects - Field level security

25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Opportunity campaign related list - Contact campaign related list
A running user
Rules and the use of Email Templates
The email address of the user whose identify is being confirmed.

26. The data loader can load all objects - including custom objects - It generates...
automatically maps
Give a list of campaigns that influenced the user
custom multi select picklist
an error report after the loading

27. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Page layouts
Use cases for Web-to-Case
Opportunity campaign related list - Contact campaign related list

28. Managed package is always...
Marketing User
Field level security
All users of SFDC who have access to campaigns objects
able to upgrade to other version

29. What does a company profile contain?
no limits
Fiscal year - Licenses - Language - locale - time zones
There is only one record type in person account - There is no contact related list in person account
Custom forecasting

30. When is it appropriate to use the Import Wizard vs. the Data Loader?
territory management
1
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Use cases for Case Hierarchies

31. Can only view records
Read-Only
All users
Call Support - Call Sales - Log a case online - Email Support
Export to excel

32. What is Salesforce?
previously approved process
Salesforce and Marketing Automation - Customer Support Management
lead conversion
automatically maps

33. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
controlling field for a dependent field
As short as a day and as long as a forever
View all data

34. You can delete the _____________ that is on an oppy.
version control capabilities
Line
Page layouts
std price book or a price book

35. ____________ is not available for printable lists
Sales Team Role
Contract Manager
View all data
Export to excel

36. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Hire Date
build a custom forecast for the same
Elements within a Page Layout
The user is not able to edit it because it is read-only

37. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Contacts
To let the user select values in the view picklist
Salesforce CRM workflow

38. What is the number of values allowed in dependent pick list?
300
Hire Date
Read-Only
different types of sharing rules

39. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Contacts
Manage public documents
The user is not able to edit it because it is read-only

40. Who can view a campaign in SFDC?
IP address is unknown
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All users of SFDC who have access to campaigns objects
Permissions

41. _____________can import a maximum of 500 account records in a session.
Standard users
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Salesforce ID
To use Case Queues to manage Cases

42. Which salesforce.com feature allows the org to capture ROI on online advertising?
many to many
Case Escalation Rule
Google adwords
40

43. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Hire date
use everywhere rule
make a field required
using the custom summary field

44. You need which permission to specify a running user other than yourself?
Value is always required
View all data
rollup summary field
System Administrator profile and Marketing User Profile (import Leads)

45. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Edit on solution
Insert - update - upsert - delete
delete the field

46. You can then associate each business process with one or more record types and make it available to users...
Read-Only
based on their profile
Show details and add events
Field level security

47. You can map a single column from the csv file to...
multiple fields in SFDC
Standard users
Accounts - Contacts - Leads - Solutions - and Custom objects
able to upgrade to other version

48. A role controls __________ that users have to an organization's data.
Custom Field
not dependent fields
the level of visibility
links two objects together

49. When a case is deleted - following are deleted except
Create on solution
Hire Date
Case tasks
components of a profile

50. During a lead import - you can choose to enable ___________ as part of the import.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Any user can view all records that the running user role can view
Adding a user to the sales team group
active assignment rules