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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A record of contact with customer support. A customer is reporting a problem or asking a question.
denied
many to many
Case
Use cases for Web-to-Case

2. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
extend sharing for those records
5
build a custom forecast for the same
Fiscal year - Licenses - Language - locale - time zones

3. Conditional formatting is available for...
Summary and table
Solutions - Accounts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the record is saved/updated

4. ____________ is available for custom fiscal years.
Custom forecasting
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the Professional Edition
Custom summary and matrix reports

5. A _____________ cannot be the controlling field for a dependent field.
Insert - update - upsert - delete
an error report after the loading
One solution field
custom multi select picklist

6. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Tabular reports
250
Unlimited
50000

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
1 day
many to many
using the data loader

9. The data loader can load all objects - including custom objects - It generates...
in activity history
an error report after the loading
Components of the Console Tab
cause data loss

10. What is the role of Primary Object when creating custom report types?
System Administrator
in activity history
not enforced
To let the user select values in the view picklist

11. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
To use Case Queues to manage Cases
Case Auto-Response Rule
use everywhere rule
Any user can view all records that the running user role can view

12. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
A tab that combines a list view and related records into one screen with different frames.
Export to excel
Manage public documents

13. Where do active currencies live?
Create a report
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use Case Queues to manage Cases
summary and matrix reports

14. You can use _______________ for summary and matrix reporting only.
conditional highlighting
One solution field
Metric - table - gauge - chart - S-Control - VF page
Case Auto-Response Rule

15. The maximum # of time trigger actions
Contract Manager
own a record and not see it
40
Configure the settings and rules for Case processing - including Business Hours - and Escalation

16. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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17. Dated exchange rates can be set in the time range of...
Rcord type
300
As short as a day and as long as a forever
Unlimited

18. Standard picklist fields can be controlling fields but...
Master-detail - many-to-many - lookup - hierarchical
able to delete accounts
own a record and not see it
not dependent fields

19. Author and the owner do not have the...
Solution Manager
same access to the document
Field level security
Sales Team Role

20. Which is not a standard business object?
Call Support - Call Sales - Log a case online - Email Support
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
500
Ideas

21. List the functions of the Data Loader
Queue
Insert - update - upsert - delete
the recycle bin
own a record and not see it

22. Inline editing updates the field when...
5 MB
not dependent fields
the record is saved/updated
Case queue

23. How many lead assignment rules can be active at one time?
Download AppExchange Packages
extend sharing for those records
1
Solution Manager

24. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Manage public documents
summary and matrix
Standard users

25. What is the use of campaign influence feature on oportunities?
5 MB
Basically - the Gmail model - all you data is stored on servers
Tabular reports
Give a list of campaigns that influenced the user

26. Which one of these may be a controlling field and a dependent field?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
folder access level
Profile
Custom picklist

27. Salesforce for Microsoft Outlook is which type of client?
Profile
API
build a custom forecast for the same
Lead - Contact - Solution

28. A workflow alert cannot be tracked...
used on an oppy
in activity history
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use the campaign import wizards

29. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
link to report
Territory Management
Salesforce ID
Metric and gauge

30. When a case is deleted - following are deleted except
1
Case tasks
Queue
use everywhere rule

31. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Fiscal year - Licenses - Language - locale - time zones
View all data
Custom picklist

32. Software-as-a-service (SaaS) model
To capture unique data of the business
Case tasks
System Administrator profile and Marketing User Profile (import Leads)
Basically - the Gmail model - all you data is stored on servers

33. A custom summary formula cannot reference ____________ in an object.
other formula fields
using the custom summary field
Use cases for Web-to-Case
summary and matrix reports

34. The ____________ is a custom field that aggregates child record information in to the parent record.
All organization data
the record is saved/updated
except Campaign
rollup summary field

35. If using customizable forecasting - there is a seperate...
Read-Only
Summary or matrix (with at least one level of grouping)
Opportunity campaign related list - Contact campaign related list
forecast role hierarchy

36. List the places where Currency is specified
reportable
Custom objects - Field level security
Set thresholds for report analysis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

37. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Standard users
All users

38. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
based on their profile
A running user
Tabular reports

39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Force.com
Workflow rules
Components of the Console Tab
Set thresholds for report analysis

40. You cannot delete a product that is...
Accounts to Opportunities - or Contacts to Cases
parent.child relationships
used on an oppy
version control capabilities

41. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use the campaign import wizards
Create a report
Field level security

42. Determines the level of access to the dashboard data
A running user
Adding a user to the sales team group
Use cases for Case Hierarchies
one language at a time

43. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
links two objects together
Marketing User
4000
Automated rules

44. Business process is available in following objects: _______________
the record is saved/updated
Case tasks
many to many
Lead - Contact - Solution

45. The create new folder link will only be visible to users with which permission?
csv files
Case tasks
Use cases for Web-to-Case
Manage public documents

46. The size limit for documents uploaded is...
many to many
5 MB
lead conversion
The user loses all unsaved data after terminating the session

47. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
links two objects together
Components of the Console Tab
Elements within a Page Layout
Create on solution

48. May be used to group related cases - or to split one case into many different parts.
territory management
Use cases for Case Hierarchies
All users
All organization data

49. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
YEAR(date_c) =YEAR(today())
The Marketing User check box on the user profile page
Custom forecasting
able to delete accounts

50. A person account is different from a business account because...
Role settings
None of the users
Campaign Member or Contact Role
There is only one record type in person account - There is no contact related list in person account

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Salesforce Certification

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