Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






2. What can stop a scheduled report-dashboard run?






3. You can delete the _____________ that is on an oppy.






4. Sharing rule: ________ that grant access to groups of users.






5. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






7. Standard User Permissions + can edit - approve - activate and delete contracts






8. Standard picklist fields can be controlling fields but...






9. If a standard object is renamed - the reports are renamed based on...






10. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






11. Custom summary formula on report...






12. Which information not captured on user record in Salesforce?






13. It is possible for a user to...






14. Super User - Can customize and administer the application






15. What objects may be imported or updated using the Import Wizard?






16. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






17. List the type of case queues commonly used by call centers.






18. Name three settings on the Company Information page that administrators can edit.






19. What is true about managed packages?






20. Recycle bin houses deleted data for...






21. A custom multi-select pick list cannot be a...






22. You can then associate each business process with one or more record types and make it available to users...






23. Record types are not available in...






24. How many roles can you create for your org?






25. Allows you to define different sets of picklist values for both standard and custom picklist.






26. What is Salesforce?






27. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






28. In list view enhancements - users cannot export list results to...






29. A role has a ________ relationship with users.






30. Inline editing updates the field when...






31. Custom summary formulas are...






32. If the data validation at web to lead form fails - who will get the error report?






33. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






34. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






35. If using customizable forecasting - there is a seperate...






36. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






37. Author and the owner do not have the...






38. The data loader can load all objects - including custom objects - It generates...






39. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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40. You can modify the contents of a folder if the ______________ is set to read/write.






41. You can import only ___________ per CSV file.






42. Name the standard applications in the list.






43. Software-as-a-service (SaaS) model






44. Standard User Permissions + can import leads for the organization






45. Personal tags cannot...






46. List Dashboard component types






47. The create new folder link will only be visible to users with which permission?






48. A record of contact with customer support. A customer is reporting a problem or asking a question.






49. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






50. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm