Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Changing the data type of an existing custom field can cause data loss while changing to...
many to much
number from percentage
View the account - Edit the account
summary and matrix

2. You can create _____________ directly from the csv import file.
not enforced
A running user
Marketing -Call Center
parent.child relationships

3. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
routed to a default lead creator via email
before it is saved in Salesforce
search for public tags
To use the campaign import wizards

4. Name three benefits of the cloud computing model.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Insert - update - upsert - delete
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
multiple record types

5. A custom summary formula cannot reference ____________ in an object.
based on their profile
in activity history
other formula fields
your organization's workflow

6. Conditional formatting is available for...
To let the user select values in the view picklist
3 or more hours per day
Standard User
Summary and table

7. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Call Support - Call Sales - Log a case online - Email Support
Case Auto-Response Rule
Summary and table
the new label value

8. When is it appropriate to use the Import Wizard vs. the Data Loader?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
30 days
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
All organization data

9. Determines the level of access to the dashboard data
A running user
links two objects together
using the custom summary field
Mini Page Layout

10. Can only view records
Custom forecasting
None of the users
Read-Only
Mini Page Layout

11. What is true about managed packages?
They are upgradeable
the record is saved/updated
Contract Manager
Rules and the use of Email Templates

12. Charts - Tables - Metrics - Gauge
To let the user select values in the view picklist
Skill requirements - Product categories - Customer types - Service levels
Rules and the use of Email Templates
dashboard components

13. A workflow alert cannot be tracked...
used on an oppy
Account - Contacts - Opportunities
Contacts
in activity history

14. An account team can be added by all except...
All users of SFDC who have access to campaigns objects
anyone in the team
Account - Contacts - Opportunities
Google adwords

15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
3
lead assignment rule
Fiscal year - Licenses - Language - locale - time zones
Master-detail - many-to-many - lookup - hierarchical

16. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
None of the users
territory management
routed to a default lead creator via email
When a Lead is converted

17. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
lead conversion
be shared
in activity history
YEAR(date_c) =YEAR(today())

18. What does a company profile contain?
denied
Sales Cloud
Fiscal year - Licenses - Language - locale - time zones
based on their profile

19. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Custom summary and matrix reports
Standard User
the Professional Edition

20. There are _________ to new picklist or multi-select picklist values for any field during a single import
log in to SFDC Profile
System Administrator
no limits
the record is saved/updated

21. Picklist dependency rules are __________ during import.
4000
not enforced
Default Locale - Default Language - Default Time Zone
to a case

22. Applications are built on which platform?
lead conversion
upgrade a managed application
Force.com
User setting

23. Salesforce for Microsoft Outlook is which type of client?
Lead - Contact - Solution
Accounts - Contacts - Leads - Solutions - and Custom objects
before it is saved in Salesforce
API

24. List the places where Currency is specified
Components of the Console Tab
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
can be different users
components of a profile

25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
To display extended web content on SF window
500
300

26. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
using the custom summary field
Use cases for Email-to-Case
Profile controls
anyone in the team

27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

28. In order to implement more than one business process - ____________must also be implemented.
300
Profile
many to much
multiple record types

29. ____________ is not available for printable lists
Manage public documents
Export to excel
summary and matrix
Sales Team Role

30. What is the number of values allowed in dependent pick list?
300
to a case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
using the custom summary field

31. How many lead assignment rules can be active at one time?
rollup summary field
salesforce.com portal
1
Permissions

32. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Profile controls
Permissions
Sales Team Role

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Give a list of campaigns that influenced the user
The email address of the user whose identify is being confirmed.
Google adwords
able to upgrade to other version

34. History tracking can be performed on the following standard objects except...
Marketing -Call Center
log in to SFDC Profile
Forecasts
Google adwords

35. A custom lead field can be mapped to...
A running user
Adding a user to the sales team group
Custom summary and matrix reports
One solution field

36. The administrator wants to track data over a period of time. Which graph would he use?
Line
250
Elements within a Page Layout
summary and matrix

37. You can delete the _____________ that is on an oppy.
Call Support - Call Sales - Log a case online - Email Support
number from percentage
able to upgrade to other version
std price book or a price book

38. You need which permission to specify a running user other than yourself?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
View all data
Manage public documents
Edit and Read opportunity

39. Specifying a "running user" in dashboard means...
User can log out all unsaved data is lost
Any user can view all records that the running user role can view
Unlimited
no limits

40. We cannot create sharing rules on...
extend sharing for those records
objects in a managed package
Contacts
must be between 5 and 50

41. Allows you to define different sets of picklist values for both standard and custom picklist.
Objects on managed packages
300
Rcord type
parent.child relationships

42. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
All organization data
Summary or matrix (with at least one level of grouping)
1 day
Hire date

43. Where would you make changes in order to make default tabs visible?
Summary or matrix (with at least one level of grouping)
Marketing User
User setting
To use a Case Assignment

44. You must create the business process before creating record types for each of these objects...
Tabular reports
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Solution Manager
except Campaign

45. What is the salesforce Console?
Lead - Contact - Solution
Use cases for Web-to-Case
Basically - the Gmail model - all you data is stored on servers
A tab that combines a list view and related records into one screen with different frames.

46. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
rollup summary field
Value is always required
log in to SFDC Profile

47. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
not enforced
denied
many to much
Accounts - Contacts - Leads - Solutions - and Custom objects

48. What is true about look up relationship?
able to upgrade to other version
Value is always required
forecast role hierarchy
To use Case Queues to manage Cases

49. Super User - Can customize and administer the application
Components of the Console Tab
Salesforce and Marketing Automation - Customer Support Management
System Administrator
extend sharing for those records

50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
cause data loss
use everywhere rule
5 MB