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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Author and the owner do not have the...
Metric and gauge
300
conditional highlighting
same access to the document

2. Record types are not available in...
components of a profile
the Professional Edition
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
4k

3. Determines the level of access to the dashboard data
Tabular reports
A running user
When a Lead is converted
1 day

4. Which is not a standard business object?
number from percentage
a campaign member
Ideas
using the data loader

5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Summary or matrix (with at least one level of grouping)
be shared
using the custom summary field
tasks scheduled calendar events

6. A _____________ cannot be the controlling field for a dependent field.
system administrator
custom multi select picklist
based on their profile
Hire date

7. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
the new label value
web-to-lead
Rules and the use of Email Templates
version control capabilities

8. What does a company profile contain?
50000
Metric and gauge
Fiscal year - Licenses - Language - locale - time zones
Components of the Console Tab

9. Field level security cannot be used to...
using the custom summary field
make a field required
Set thresholds for report analysis
version control capabilities

10. When is it appropriate to use the Import Wizard vs. the Data Loader?
can be different users
To use the campaign import wizards
Case tasks
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
tasks scheduled calendar events
300
Automated rules

12. The # of business hours that can be set for the organization to operate
Fiscal year - Licenses - Language - locale - time zones
summary and matrix
Page layouts
Unlimited

13. You can customize Profile to restrict users' ability to...
active assignment rules
Google
log in to SFDC Profile
summary and matrix reports

14. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
To capture unique data of the business
lead conversion
Permissions
User setting

15. Used to escalate a case if it has not been resolved within a specified period of time.
API
To use Case Queues to manage Cases
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case Escalation Rule

16. Who can view campaigns?
All users
Contract Manager
250
To let the user select values in the view picklist

17. A delegated approver can revoke a...
Create on solution
previously approved process
in activity history
The designated weblead owner gets an email

18. May be used to group related cases - or to split one case into many different parts.
They are upgradeable
Custom picklist
Use cases for Case Hierarchies
used on an oppy

19. A record of contact with customer support. A customer is reporting a problem or asking a question.
There is only one record type in person account - There is no contact related list in person account
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Case
Manage public documents

20. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Workflows
Profile
denied
All users

21. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Opportunity campaign related list - Contact campaign related list
When a Lead is converted
lead conversion
They are upgradeable

22. Salesforce for Microsoft Outlook is which type of client?
Metric and gauge
denied
Hire date
API

23. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
lead conversion
To use the campaign import wizards
Default Locale - Default Language - Default Time Zone

24. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Solutions - Accounts - Opportunities
Sales Team Role
List view
Profile

25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Use cases for Web-to-Case
not enforced
The email address of the user whose identify is being confirmed.
500

26. A role has a ________ relationship with users.
many to many
multiple record types
in activity history
not enforced

27. A workflow alert cannot be tracked...
same access to the document
in activity history
To let the user select values in the view picklist
As short as a day and as long as a forever

28. Record types are used to implement custom business processes by associating them to specific
Page layouts
To use a Case Assignment
Difference between workflow rule and workflow approval process
Edit on solution

29. An account team can be added by all except...
anyone in the team
All organization data
Google
Line

30. You must create the business process before creating record types for each of these objects...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User check box on the user profile page
multiple record types
except Campaign

31. Name three benefits of the cloud computing model.
your organization's workflow
Use cases for Case Hierarchies
Gets assigned to lead owner's territory
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

32. Sharing rule: ________ that grant access to groups of users.
50000
Rcord type
Automated rules
4000

33. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
IP address is unknown
API
All users of SFDC who have access to campaigns objects

34. Standard objects examples
Skill requirements - Product categories - Customer types - Service levels
Default Locale - Default Language - Default Time Zone
None of the users
Solutions - Accounts - Opportunities

35. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
rollup summary field
Rules and the use of Email Templates
links two objects together

36. We cannot create sharing rules on...
Adding a user to the sales team group
lead assignment rule
objects in a managed package
summary and matrix

37. An online form to capture lead information - Email template response content published on your web site.
reportable
Elements within a Page Layout
Adding a user to the sales team group
web-to-lead

38. In order to implement more than one business process - ____________must also be implemented.
All users of SFDC who have access to campaigns objects
multiple record types
other formula fields
Automated rules

39. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
30 days
make a field required
Case queue
IP address is unknown

40. You can map a custom lead field to only one of the following objects at a single instance
version control capabilities
Account - Contacts - Opportunities
able to upgrade to other version
30 days

41. What can a user do an account record that has been manually shard read/write with him/her?
build a custom forecast for the same
View the account - Edit the account
YEAR(date_c) =YEAR(today())
your organization's workflow

42. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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43. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
a campaign member
an error report after the loading
User can log out all unsaved data is lost
Standard users

44. When you configure search settings for your organization - the new value...
Lead - Contact - Solution
must be between 5 and 50
not enforced
Google adwords

45. A custom summary formula cannot reference ____________ in an object.
User can log out all unsaved data is lost
parent.child relationships
other formula fields
A running user

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Skill requirements - Product categories - Customer types - Service levels
to a case
Salesforce CRM workflow
territory management

47. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
50000
Campaign Member or Contact Role
many to much

48. If using customizable forecasting - there is a seperate...
using the data loader
Workflows
forecast role hierarchy
They are upgradeable

49. Charts - Tables - Metrics - Gauge
dashboard components
Hire Date
Standard users
must be between 5 and 50

50. Which one of these may be a controlling field and a dependent field?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Set thresholds for report analysis
Custom picklist
objects in a managed package

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Salesforce Certification

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