Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. List the type of case queues commonly used by call centers.
Page layouts
There is only one record type in person account - There is no contact related list in person account
Skill requirements - Product categories - Customer types - Service levels
Profile

2. When a case is deleted - following are deleted except
Case tasks
calculations on summary fields
Case queue
use everywhere rule

3. Which is not a standard business object?
Case Auto-Response Rule
a campaign member
except Campaign
Ideas

4. You cannot delete a product that is...
The Marketing User check box on the user profile page
build a custom forecast for the same
used on an oppy
previously approved process

5. What objects may be imported or updated using the Import Wizard?
YEAR(date_c) =YEAR(today())
lead assignment rule
dashboard components
Accounts - Contacts - Leads - Solutions - and Custom objects

6. Used to escalate a case if it has not been resolved within a specified period of time.
before it is saved in Salesforce
upgrade a managed application
List view
Case Escalation Rule

7. Salesforce for Microsoft Outlook is which type of client?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
API
Manage public documents
Insert - update - upsert - delete

8. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
own a record and not see it
Use cases for Web-to-Case
Profile controls
User setting

9. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
a campaign member
To use the campaign import wizards
Custom picklist

10. As an admin - you can schedule regular data imports...
using the data loader
Force.com
own a record and not see it
Mini Page Layout

11. In list view enhancements - users cannot export list results to...
Sales Team Role
Show details and add events
csv files
500

12. Allows you to define different sets of picklist values for both standard and custom picklist.
Summary and table
Summary or matrix (with at least one level of grouping)
Rcord type
territory management

13. Name the standard applications in the list.
Marketing -Call Center
Mini Page Layout
250
upgrade a managed application

14. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
using the custom summary field
Rules and the use of Email Templates
Business Hours
Accounts to Opportunities - or Contacts to Cases

15. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Call Support - Call Sales - Log a case online - Email Support
routed to a default lead creator via email
Case tasks

16. What is Salesforce?
Workflow rules
Salesforce and Marketing Automation - Customer Support Management
Custom Field
50000

17. May be used to group related cases - or to split one case into many different parts.
Summary or matrix (with at least one level of grouping)
Use cases for Case Hierarchies
Standard users
territory management

18. Users with access to opportunities as sales team members cannot...
able to upgrade to other version
Sales Cloud
To display extended web content on SF window
extend sharing for those records

19. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
The email address of the user whose identify is being confirmed.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

20. Record types are used to implement custom business processes by associating them to specific
Profile controls
Rcord type
the new label value
Page layouts

21. Recycle bin houses deleted data for...
Tabular reports
30 days
be shared
own a record and not see it

22. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Manage public documents
5 MB
upgrade a managed application

23. Can only view records
4000
Read-Only
500
number from percentage

24. Personal tags cannot...
Any user can view all records that the running user role can view
The Marketing User check box on the user profile page
be shared
API

25. During a lead import - you can choose to enable ___________ as part of the import.
dashboard components
Any user can view all records that the running user role can view
make a field required
active assignment rules

26. What is the role of Primary Object when creating custom report types?
the record is saved/updated
Case Escalation Rule
3 or more hours per day
To let the user select values in the view picklist

27. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
The Marketing User profile
web-to-lead
summary and matrix

28. Name three settings on the Company Information page that administrators can edit.
Download AppExchange Packages
Default Locale - Default Language - Default Time Zone
Profile
Edit and Read opportunity

29. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
using the data loader
Line
std price book or a price book

30. A delegated approver can revoke a...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Tabular reports
using the custom summary field
previously approved process

31. What information in the user record cannot be captured without a custom field?
5 MB
the recycle bin
Standard User
Hire date

32. You can then associate each business process with one or more record types and make it available to users...
based on their profile
used on an oppy
Master-detail - many-to-many - lookup - hierarchical
System Administrator profile and Marketing User Profile (import Leads)

33. All existing custom objects that were previously deployed will still be deployed when you....
Show details and add events
upgrade a managed application
system administrator
Manage public documents

34. History tracking can be performed on the following standard objects except...
Standard Field
Forecasts
Use cases for Email-to-Case
parent.child relationships

35. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
the record is saved/updated
conditional highlighting
must be between 5 and 50
Elements within a Page Layout

36. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Use cases for Case Hierarchies
To use Case Queues to manage Cases
Custom summary and matrix reports
1 day

37. Give an example of where a junction object is used between standard objects.
User setting
Campaign Member or Contact Role
automatically maps
Set thresholds for report analysis

38. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
own a record and not see it
Hire Date
your organization's workflow

39. An account team can be added by all except...
Sales Cloud
rollup summary field
Custom Field
anyone in the team

40. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
5 MB
One solution field
own a record and not see it

41. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
no limits
Rules and the use of Email Templates
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Workflows

42. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Standard Field
Edit and Read opportunity
Role settings
To let the user select values in the view picklist

43. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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44. Custom summary formulas are...
Skill requirements - Product categories - Customer types - Service levels
calculations on summary fields
Default Locale - Default Language - Default Time Zone
As short as a day and as long as a forever

45. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Workflow rules
250
dashboard components

46. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
IP address is unknown
components of a profile
Objects on managed packages

47. A person account is different from a business account because...
Master-detail - many-to-many - lookup - hierarchical
log in to SFDC Profile
There is only one record type in person account - There is no contact related list in person account
250

48. How does the Import Wizard perform matching when updating records?
5 MB
300
Salesforce ID
territory management

49. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
in activity history
the record is saved/updated
Show details and add events

50. The documents tab does not contain...
None of the users
version control capabilities
To use a Case Assignment
Profile