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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Difference between workflow rule and workflow approval process
build a custom forecast for the same
reportable

2. What can a user do an account record that has been manually shard read/write with him/her?
territory management
IP address is unknown
View the account - Edit the account
Case Escalation Rule

3. Which salesforce.com feature allows the org to capture ROI on online advertising?
Gets assigned to lead owner's territory
used on an oppy
Page layouts
Google adwords

4. You can map a custom lead field...
to a case
the new label value
Rcord type
one language at a time

5. You cannot delete a product that is...
Metric - table - gauge - chart - S-Control - VF page
used on an oppy
the new label value
All organization data

6. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
one language at a time
Lead - Contact - Solution
Edit and Read opportunity

7. Permission to add a category to a solution require which permission
To use a Case Assignment
cause data loss
Create on solution
except Campaign

8. Name the standard applications in the list.
Unlimited
Create a report
many to many
Marketing -Call Center

9. How many lead assignment rules can be active at one time?
Hire Date
1
folder access level
summary and matrix reports

10. Specifying a "running user" in dashboard means...
YEAR(date_c) =YEAR(today())
anyone in the team
All organization data
Any user can view all records that the running user role can view

11. Charts - Tables - Metrics - Gauge
dashboard components
Unlimited
4k
1 day

12. Records in _____________ do not count against your organization's storage limits.
Elements within a Page Layout
csv files
link to report
the recycle bin

13. A public group is a grouping of all except...
Give a list of campaigns that influenced the user
5 MB
30 days
Queue

14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Google
YEAR(date_c) =YEAR(today())
Google adwords
Create on solution

15. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
When a Lead is converted
cause data loss
Components of the Console Tab
Custom picklist

16. The ____________ is a custom field that aggregates child record information in to the parent record.
4000
std price book or a price book
rollup summary field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

17. Conditional highlighting is used only in...
extend sharing for those records
tasks scheduled calendar events
cause data loss
summary and matrix

18. Your recycle bin record limit is _____times the MBs in your general storage
System Administrator profile and Marketing User Profile (import Leads)
Give a list of campaigns that influenced the user
250
build a custom forecast for the same

19. You can map a single column from the csv file to...
Ideas
custom multi select picklist
multiple fields in SFDC
components of a profile

20. Name three benefits of the cloud computing model.
extend sharing for those records
Objects on managed packages
components of a profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

21. History tracking can be performed on the following standard objects except...
View the account - Edit the account
300
territory management
Forecasts

22. To edit opportunity permission - where would you make the change?
As short as a day and as long as a forever
Edit on solution
Profile
Solutions - Accounts - Opportunities

23. A role controls __________ that users have to an organization's data.
Accounts - Contacts - Leads - Solutions - and Custom objects
There is only one record type in person account - There is no contact related list in person account
the level of visibility
build a custom forecast for the same

24. How many roles can you create for your org?
the level of visibility
500
csv files
Case queue

25. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Show details and add events
Profile controls
rollup summary field

26. The size limit for documents uploaded is...
use everywhere rule
5 MB
Salesforce and Marketing Automation - Customer Support Management
All organization data

27. List the type of case queues commonly used by call centers.
The running user does not have access to the dashboard folder
The designated weblead owner gets an email
custom multi select picklist
Skill requirements - Product categories - Customer types - Service levels

28. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
search for public tags
to a case
the record is saved/updated

29. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Solution Manager
To use a Case Assignment
User can log out all unsaved data is lost
summary and matrix

30. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
The user loses all unsaved data after terminating the session
denied
Permissions
A tab that combines a list view and related records into one screen with different frames.

31. Super User - Can customize and administer the application
System Administrator
Fiscal year - Licenses - Language - locale - time zones
The Marketing User check box on the user profile page
link to report

32. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
User can log out all unsaved data is lost
The running user does not have access to the dashboard folder
automatically maps

33. While scheduling an email reports user specifies all except...
components of a profile
link to report
As short as a day and as long as a forever
Call Support - Call Sales - Log a case online - Email Support

34. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
references another summary formula
Custom objects - Field level security
The Marketing User profile
denied

35. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Difference between workflow rule and workflow approval process
Components of the Console Tab
use everywhere rule
rollup summary field

36. Author and the owner do not have the...
YEAR(date_c) =YEAR(today())
same access to the document
be shared
None of the users

37. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Metric - table - gauge - chart - S-Control - VF page
folder access level
Show details and add events
territory management

38. Where would you make changes in order to make default tabs visible?
Google adwords
User setting
30 days
Mini Page Layout

39. You need which permission to specify a running user other than yourself?
Lead - Contact - Solution
in activity history
View all data
40

40. Reports that must be used to create dashboard components.
in activity history
custom multi select picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Custom summary and matrix reports

41. An account team can be added by all except...
anyone in the team
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Territory Management
Ideas

42. It is possible for a user to...
Set thresholds for report analysis
1 day
own a record and not see it
make a field required

43. If the data validation at web to lead form fails - who will get the error report?
Lead - Contact - Solution
Default Locale - Default Language - Default Time Zone
The designated weblead owner gets an email
Sales Cloud

44. The maximum number of values allowed in a controlling field.
Use cases for Web-to-Case
Read-Only
300
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

45. Record types are not available in...
the Professional Edition
4000
Campaign Member or Contact Role
API

46. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
5 MB
Google adwords
Case Escalation Rule
delete the field

47. We cannot create sharing rules on...
List view
many to much
objects in a managed package
The Marketing User check box on the user profile page

48. In conditional highlighting - how may maximum conditions are allowed per report?
5 MB
System Administrator profile and Marketing User Profile (import Leads)
version control capabilities
3

49. Partner Portal: Users login to the web portal rather than through the...
5 MB
Account - Contacts - Opportunities
salesforce.com portal
not dependent fields

50. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Page layouts
a campaign member
Default Locale - Default Language - Default Time Zone

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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