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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Opportunity campaign related list - Contact campaign related list
std price book or a price book

2. Reports that must be used to create dashboard components.
forecast role hierarchy
Solutions - Accounts - Opportunities
When a Lead is converted
Custom summary and matrix reports

3. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
number from percentage
Give a list of campaigns that influenced the user

4. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
build a custom forecast for the same
Elements within a Page Layout
Case queue
The Marketing User profile

5. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
conditional highlighting
make a field required
To let the user select values in the view picklist

6. As a ________________ you can create page layout in the console and assign it to profiles.
Standard Field
system administrator
Sales Cloud
Fiscal year - Licenses - Language - locale - time zones

7. Can view - edit and delete their own records
User can log out all unsaved data is lost
extend sharing for those records
The user loses all unsaved data after terminating the session
Standard User

8. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
upgrade a managed application
routed to a default lead creator via email
All users

9. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Territory Management
Profile
Create a report
Workflow rules

10. The administrator wants to track data over a period of time. Which graph would he use?
forecast role hierarchy
objects in a managed package
Rcord type
Line

11. Which is not a standard business object?
rollup summary field
able to delete accounts
Edit and Read opportunity
Ideas

12. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
your organization's workflow
Download AppExchange Packages
System Administrator

13. Opportunities and quotes are a part of which cloud?
300
must be between 5 and 50
Business Hours
Sales Cloud

14. Which of the following does not need business process?
Contacts
Insert - update - upsert - delete
Standard User
Use cases for Email-to-Case

15. Standard picklist fields can be controlling fields but...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
3 or more hours per day
not dependent fields
Google adwords

16. Which of these are inherited from objects on homepage in a console layout?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Custom objects - Field level security
User setting
500

17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Skill requirements - Product categories - Customer types - Service levels
System Administrator profile and Marketing User Profile (import Leads)
Salesforce ID
Business Hours

18. Where do active currencies live?
4000
an error report after the loading
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
delete the field

19. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Salesforce CRM workflow
using the data loader
the record is saved/updated

20. How would an administrator modify lookup records in a console layout?
The Marketing User check box on the user profile page
Mini Page Layout
delete the field
Insert - update - upsert - delete

21. What is Salesforce?
used on an oppy
anyone in the team
system administrator
Salesforce and Marketing Automation - Customer Support Management

22. You can then associate each business process with one or more record types and make it available to users...
Case Escalation Rule
Force.com
tasks scheduled calendar events
based on their profile

23. A lookup field relationship...
links two objects together
Hire date
std price book or a price book
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

24. If the data validation at web to lead form fails - who will get the error report?
Salesforce CRM workflow
routed to a default lead creator via email
The designated weblead owner gets an email
Standard User

25. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
lead assignment rule
the record is saved/updated
Case

26. Custom fiscal year works on a define once and...
use everywhere rule
Show details and add events
Case Auto-Response Rule
territory management

27. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Role settings
Difference between workflow rule and workflow approval process
Salesforce and Marketing Automation - Customer Support Management

28. How many lead assignment rules can be active at one time?
Master-detail - many-to-many - lookup - hierarchical
Marketing -Call Center
custom multi select picklist
1

29. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
One solution field
Standard users
Custom Field
Profile controls

30. _____________can import a maximum of 500 account records in a session.
Basically - the Gmail model - all you data is stored on servers
can be different users
Workflow rules
Standard users

31. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
different types of sharing rules
to a case
None of the users
To display extended web content on SF window

32. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
csv files
conditional highlighting
summary and matrix
Case queue

33. Users with access to opportunities as sales team members cannot...
Tabular reports
There is only one record type in person account - There is no contact related list in person account
summary and matrix reports
extend sharing for those records

34. What is the role of Primary Object when creating custom report types?
summary and matrix
To let the user select values in the view picklist
use everywhere rule
4k

35. The account owner - opportunit owners - and case owners...
can be different users
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Standard users
View all data

36. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
500
not enforced
delete the field
To use the campaign import wizards

37. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
There is only one record type in person account - There is no contact related list in person account
Rules and the use of Email Templates
routed to a default lead creator via email

38. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
System Administrator profile and Marketing User Profile (import Leads)
a campaign member
Territory Management

39. While scheduling an email reports user specifies all except...
except Campaign
Solution Manager
web-to-lead
link to report

40. What is conditional highlighting for reports?
Tabular reports
Set thresholds for report analysis
able to upgrade to other version
Force.com

41. Users can _____________ from the sidebar and advanced search
3
search for public tags
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Manage public documents

42. How many roles can you create for your org?
Master-detail - many-to-many - lookup - hierarchical
Lead - Contact - Solution
Salesforce CRM workflow
500

43. You can map a custom lead field...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
use everywhere rule
an error report after the loading
to a case

44. Standard User Permissions + can edit - approve - activate and delete contracts
All organization data
Contract Manager
Opportunity campaign related list - Contact campaign related list
When a Lead is converted

45. How many Editions are there in SFDC?
many to much
other formula fields
based on their profile
5

46. Personal tags cannot...
Rules and the use of Email Templates
be shared
Salesforce ID
Use cases for Email-to-Case

47. A workflow alert cannot be tracked...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist
Standard users
in activity history

48. You can use _______________ for summary and matrix reporting only.
components of a profile
a campaign member
links two objects together
conditional highlighting

49. Dated exchange rates can be set in the time range of...
a campaign member
Components of the Console Tab
User can log out all unsaved data is lost
As short as a day and as long as a forever

50. The documents tab does not contain...
Marketing User
version control capabilities
Case queue
Configure the settings and rules for Case processing - including Business Hours - and Escalation

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Salesforce Certification

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