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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






2. Sharing rule: ________ that grant access to groups of users.






3. You can map a custom lead field...






4. Your recycle bin record limit is _____times the MBs in your general storage






5. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






6. What is the use of campaign influence feature on oportunities?






7. List the places where Currency is specified






8. What objects may be imported or updated using the Import Wizard?






9. You must create the business process before creating record types for each of these objects...






10. The account owner - opportunit owners - and case owners...






11. If the data validation at web to lead form fails - who will get the error report?






12. Records in _____________ do not count against your organization's storage limits.






13. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






14. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






15. In order to implement more than one business process - ____________must also be implemented.






16. Name the standard applications in the list.






17. Salesforce for Microsoft Outlook is which type of client?






18. History tracking can be performed on the following standard objects except...






19. Personal tags cannot...






20. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






21. Can view - edit and delete their own records






22. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






23. List the type of case queues commonly used by call centers.






24. A workflow alert cannot be tracked...






25. Name three benefits of the cloud computing model.






26. A person account is different from a business account because...






27. What data can you request for in the weekly data export?






28. What data can you export out of SFDC?






29. It is possible for a user to...






30. Which one of these may be a controlling field and a dependent field?






31. Page layouts are assigned to users based on...






32. Which salesforce.com feature allows the org to capture ROI on online advertising?






33. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






34. The maximum # of time trigger actions






35. Conditional formatting is available for...






36. A lead has been converted. Where can we find the campaigns associated with it?






37. Show up to 2000 records in the record count display - Print up to 1000 records in print view






38. In list view enhancements - users cannot export list results to...






39. The documents tab does not contain...






40. An online form to capture lead information - Email template response content published on your web site.






41. A custom summary formula cannot reference ____________ in an object.






42. What is true about look up relationships?






43. You can create _____________ directly from the csv import file.






44. You can then associate each business process with one or more record types and make it available to users...






45. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






46. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






47. Dated exchange rates can be set in the time range of...






48. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






49. What information in the user record cannot be captured without a custom field?






50. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...







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