Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The documents tab does not contain...
There is only one record type in person account - There is no contact related list in person account
using the custom summary field
Components of the Console Tab
version control capabilities

2. Which one of these may be a controlling field and a dependent field?
Account - Contacts - Opportunities
Custom picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Marketing -Call Center

3. When you configure search settings for your organization - the new value...
must be between 5 and 50
Standard Field
All organization data
None of the users

4. How would an administrator modify lookup records in a console layout?
Read-Only
Download AppExchange Packages
Mini Page Layout
Use cases for Email-to-Case

5. Standard User Permissions + can edit - approve - activate and delete contracts
Edit on solution
Contract Manager
lead conversion
Standard Field

6. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Create a report
View all data
Use cases for Email-to-Case
Custom Field

7. What can stop a scheduled report-dashboard run?
many to much
API
View all data
The running user does not have access to the dashboard folder

8. When is a custom object created?
To capture unique data of the business
different types of sharing rules
Automated rules
3

9. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
The Marketing User profile
To use Case Queues to manage Cases
anyone in the team

10. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Difference between workflow rule and workflow approval process
Any user can view all records that the running user role can view
cause data loss
links two objects together

11. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Insert - update - upsert - delete
Basically - the Gmail model - all you data is stored on servers
Solutions - Accounts - Opportunities

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
using the data loader
in activity history
Download AppExchange Packages
The running user does not have access to the dashboard folder

13. It is possible for a user to...
Standard users
own a record and not see it
Case
components of a profile

14. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
same access to the document
Standard users
User can log out all unsaved data is lost
All organization data

15. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
calculations on summary fields
To use the campaign import wizards
Custom Field
One solution field

16. Create ads that display on search engines is possible in SFDC using...
other formula fields
A running user
references another summary formula
Google

17. Picklist dependency rules are __________ during import.
not enforced
The user is not able to edit it because it is read-only
able to upgrade to other version
Marketing User

18. Custom summary formula on report...
used on an oppy
references another summary formula
Rules and the use of Email Templates
not enforced

19. How many roles can you create for your org?
summary and matrix reports
Export to excel
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
500

20. You can customize Profile to restrict users' ability to...
different types of sharing rules
must be between 5 and 50
View the account - Edit the account
log in to SFDC Profile

21. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
A tab that combines a list view and related records into one screen with different frames.
User setting
Case queue
Skill requirements - Product categories - Customer types - Service levels

22. Sharing rules can be formed on the following except...
Objects on managed packages
Create a report
Metric and gauge
Value is always required

23. The system ___________ std lead fields to standard account - contact - and oppy fields.
Sales Team Role
Marketing User
upgrade a managed application
automatically maps

24. The maximum number of values allowed in a controlling field.
many to many
summary and matrix reports
300
conditional highlighting

25. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Automated rules
Skill requirements - Product categories - Customer types - Service levels
rollup summary field

26. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Difference between workflow rule and workflow approval process
Profile
Territory Management

27. Recycle bin houses deleted data for...
Case
30 days
many to much
to a case

28. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
automatically maps
5 MB
forecast role hierarchy

29. Users can _____________ from the sidebar and advanced search
To use the campaign import wizards
search for public tags
the level of visibility
Basically - the Gmail model - all you data is stored on servers

30. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Permissions
to a case
your organization's workflow

31. Standard objects examples
Line
Account - Contacts - Opportunities
calculations on summary fields
Solutions - Accounts - Opportunities

32. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
many to much
Google adwords
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
a campaign member

33. Page layouts are assigned to users based on...
Role settings
500
able to upgrade to other version
in activity history

34. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
salesforce.com portal
IP address is unknown
Sales Cloud

35. Where would you make changes in order to make default tabs visible?
the record is saved/updated
calculations on summary fields
User setting
lead assignment rule

36. The size limit for documents uploaded is...
300
5 MB
250
forecast role hierarchy

37. An account team can be added by all except...
Fiscal year - Licenses - Language - locale - time zones
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
anyone in the team
the level of visibility

38. Custom summary formulas are...
lead assignment rule
calculations on summary fields
Accounts to Opportunities - or Contacts to Cases
When a Lead is converted

39. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
To capture unique data of the business
a campaign member
Skill requirements - Product categories - Customer types - Service levels

40. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Difference between workflow rule and workflow approval process
The Marketing User profile
Hire Date
Queue

41. In list view enhancements - users cannot export list results to...
Insert - update - upsert - delete
Permissions
csv files
250

42. Conditional highlighting is used only in...
summary and matrix
Google adwords
multiple fields in SFDC
Manage public documents

43. If using customizable forecasting - there is a seperate...
dashboard components
forecast role hierarchy
Create a report
To use a Case Assignment

44. Software-as-a-service (SaaS) model
5 MB
Basically - the Gmail model - all you data is stored on servers
All users of SFDC who have access to campaigns objects
Hire date

45. You can map a custom lead field...
To capture unique data of the business
30 days
Queue
to a case

46. Name three benefits of the cloud computing model.
automatically maps
links two objects together
routed to a default lead creator via email
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

47. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Difference between workflow rule and workflow approval process
Contacts
one language at a time
YEAR(date_c) =YEAR(today())

48. Author and the owner do not have the...
delete the field
Accounts - Contacts - Leads - Solutions - and Custom objects
same access to the document
Edit and Read opportunity

49. Super User - Can customize and administer the application
System Administrator
Components of the Console Tab
components of a profile
conditional highlighting

50. Allows you to define different sets of picklist values for both standard and custom picklist.
1
The Marketing User profile
Rcord type
A running user