Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When you configure search settings for your organization - the new value...
many to many
Sales Cloud
Create a report
must be between 5 and 50

2. Determines the level of access to the dashboard data
Manage public documents
Salesforce ID
your organization's workflow
A running user

3. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
To display extended web content on SF window
Salesforce CRM workflow
denied
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

4. While scheduling an email reports user specifies all except...
conditional highlighting
calculations on summary fields
link to report
except Campaign

5. Name the standard applications in the list.
Summary or matrix (with at least one level of grouping)
Marketing -Call Center
All organization data
Automated rules

6. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Profile
build a custom forecast for the same
csv files

7. What is true about look up relationships?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Google
salesforce.com portal

8. In list view enhancements - users cannot export list results to...
Accounts - Contacts - Leads - Solutions - and Custom objects
salesforce.com portal
csv files
Manage Letterheads - Manage Public Templates - Edit HTML Templates

9. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
All organization data
Download AppExchange Packages
Create a report
Permissions

10. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Contract Manager
Call Support - Call Sales - Log a case online - Email Support
50000
Custom picklist

11. How many Editions are there in SFDC?
40
5
can be different users
rollup summary field

12. The data loader can load all objects - including custom objects - It generates...
to a case
Download AppExchange Packages
They are upgradeable
an error report after the loading

13. Business process is available in following objects: _______________
Lead - Contact - Solution
must be between 5 and 50
lead assignment rule
All users of SFDC who have access to campaigns objects

14. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Manage public documents
Case Escalation Rule
can be different users
Profile controls

15. What is Salesforce?
one language at a time
using the data loader
Salesforce and Marketing Automation - Customer Support Management
Workflows

16. The account owner - opportunit owners - and case owners...
log in to SFDC Profile
System Administrator
Mini Page Layout
can be different users

17. List the functions of the Data Loader
Profile
50000
Insert - update - upsert - delete
Role settings

18. What information in the user record cannot be captured without a custom field?
Hire date
The Marketing User check box on the user profile page
std price book or a price book
territory management

19. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
extend sharing for those records
territory management
Rcord type
must be between 5 and 50

20. What is the role of Primary Object when creating custom report types?
Give a list of campaigns that influenced the user
To let the user select values in the view picklist
List view
View all data

21. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
upgrade a managed application
make a field required
Profile
before it is saved in Salesforce

22. Page Layout - Field level security - Record Types
summary and matrix
components of a profile
View the account - Edit the account
Workflows

23. Available out of box - cannot be deleted (You can change the label name).
Standard Field
able to delete accounts
Automated rules
Lead - Contact - Solution

24. Opportunities and quotes are a part of which cloud?
Any user can view all records that the running user role can view
Custom picklist
using the data loader
Sales Cloud

25. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
forecast role hierarchy
Read-Only
300

26. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Force.com
Manage public documents
Edit and Read opportunity

27. You can delete the _____________ that is on an oppy.
300
dashboard components
same access to the document
std price book or a price book

28. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
anyone in the team
Set thresholds for report analysis
used on an oppy
Edit and Read opportunity

29. Which is not a standard business object?
multiple fields in SFDC
Marketing User
Ideas
Permissions

30. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
View all data
All organization data
cause data loss
User can log out all unsaved data is lost

31. Calendar and Task Activities are both...
tasks scheduled calendar events
your organization's workflow
Profile
make a field required

32. Conditional highlighting is used only in...
Use cases for Web-to-Case
summary and matrix
references another summary formula
Create a report

33. A record of contact with customer support. A customer is reporting a problem or asking a question.
own a record and not see it
Accounts to Opportunities - or Contacts to Cases
When a Lead is converted
Case

34. Conditional formatting is available for...
build a custom forecast for the same
Summary and table
Custom summary and matrix reports
parent.child relationships

35. Name three sources from which cases can be created.
Rcord type
Call Support - Call Sales - Log a case online - Email Support
Hire Date
Show details and add events

36. Standard User Permissions + can manage published solutions + can manage solution categories
Custom forecasting
references another summary formula
Solution Manager
Summary or matrix (with at least one level of grouping)

37. Recycle bin houses deleted data for...
controlling field for a dependent field
The email address of the user whose identify is being confirmed.
30 days
same access to the document

38. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Hire date
4000
before it is saved in Salesforce

39. Campaigns and opportunities have a _____________ relationship.
routed to a default lead creator via email
many to much
can be different users
To use a Case Assignment

40. History tracking can be performed on the following standard objects except...
a campaign member
Forecasts
Basically - the Gmail model - all you data is stored on servers
the recycle bin

41. How would an administrator modify lookup records in a console layout?
to a case
extend sharing for those records
before it is saved in Salesforce
Mini Page Layout

42. What can stop a scheduled report-dashboard run?
View all data
The running user does not have access to the dashboard folder
other formula fields
use everywhere rule

43. Permission to add a category to a solution require which permission
Manage Letterheads - Manage Public Templates - Edit HTML Templates
5
Create on solution
Salesforce and Marketing Automation - Customer Support Management

44. ____________ is available for custom fiscal years.
no limits
Custom forecasting
tasks scheduled calendar events
version control capabilities

45. Records in _____________ do not count against your organization's storage limits.
API
Profile controls
the recycle bin
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

46. What is true about managed packages?
300
4000
dashboard components
They are upgradeable

47. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Default Locale - Default Language - Default Time Zone
Custom picklist
Workflow rules

48. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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49. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To use a Case Assignment
4000
Business Hours
links two objects together

50. Two options for restricting access via IP Ranges
Adding a user to the sales team group
Role settings
the level of visibility
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis