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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Profile
3
Difference between workflow rule and workflow approval process

2. If using customizable forecasting - there is a seperate...
web-to-lead
forecast role hierarchy
rollup summary field
The designated weblead owner gets an email

3. What is true about look up relationships?
anyone in the team
used on an oppy
before it is saved in Salesforce
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

4. Salesforce for Microsoft Outlook is which type of client?
Salesforce ID
Page layouts
API
search for public tags

5. The # of business hours that can be set for the organization to operate
multiple record types
Unlimited
search for public tags
link to report

6. What is true about look up relationship?
your organization's workflow
Case queue
Value is always required
objects in a managed package

7. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Elements within a Page Layout
The designated weblead owner gets an email
30 days
The email address of the user whose identify is being confirmed.

8. Who can view a campaign in SFDC?
Sales Team Role
Page layouts
All users of SFDC who have access to campaigns objects
Standard User

9. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
other formula fields
Case Auto-Response Rule
Workflow rules

10. You can map a single column from the csv file to...
multiple fields in SFDC
When a Lead is converted
Difference between workflow rule and workflow approval process
Create on solution

11. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Custom forecasting
Create a report
Field level security
able to delete accounts

12. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
forecast role hierarchy
1
Profile controls
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

13. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
The email address of the user whose identify is being confirmed.
other formula fields
All users

14. You can then associate each business process with one or more record types and make it available to users...
multiple record types
based on their profile
own a record and not see it
tasks scheduled calendar events

15. A lead has been converted. Where can we find the campaigns associated with it?
Use cases for Web-to-Case
System Administrator profile and Marketing User Profile (import Leads)
Opportunity campaign related list - Contact campaign related list
objects in a managed package

16. How would an administrator modify lookup records in a console layout?
Mini Page Layout
To use a Case Assignment
one language at a time
custom multi select picklist

17. Determines the level of access to the dashboard data
Master-detail - many-to-many - lookup - hierarchical
Set thresholds for report analysis
A running user
Case queue

18. Charts - Tables - Metrics - Gauge
YEAR(date_c) =YEAR(today())
the new label value
dashboard components
folder access level

19. Custom summary formula on report...
300
references another summary formula
other formula fields
Standard User

20. What information in the user record cannot be captured without a custom field?
The email address of the user whose identify is being confirmed.
All organization data
Hire date
Set thresholds for report analysis

21. Software-as-a-service (SaaS) model
your organization's workflow
Edit on solution
4k
Basically - the Gmail model - all you data is stored on servers

22. The create new folder link will only be visible to users with which permission?
System Administrator profile and Marketing User Profile (import Leads)
Manage public documents
5 MB
All users

23. You can use _______________ for summary and matrix reporting only.
conditional highlighting
300
Case Escalation Rule
Any user can view all records that the running user role can view

24. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Set thresholds for report analysis
summary and matrix reports
many to many

25. An account team can be added by all except...
250
Case queue
anyone in the team
able to upgrade to other version

26. It is possible for a user to...
Metric and gauge
5
To use Case Queues to manage Cases
own a record and not see it

27. You can customize Profile to restrict users' ability to...
Skill requirements - Product categories - Customer types - Service levels
log in to SFDC Profile
Case queue
able to upgrade to other version

28. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Gets assigned to lead owner's territory
extend sharing for those records
Mini Page Layout
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

29. ______________ will not give access to opportunity records that was previously a restricted account.
Solution Manager
Hire date
lead assignment rule
Adding a user to the sales team group

30. Who can import data for all users?
Standard users
Standard Field
Export to excel
System Administrator profile and Marketing User Profile (import Leads)

31. What is conditional highlighting for reports?
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Set thresholds for report analysis
Use cases for Web-to-Case

32. You cannot delete a product that is...
used on an oppy
Hire Date
the Professional Edition
automatically maps

33. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Salesforce and Marketing Automation - Customer Support Management
Components of the Console Tab
lead conversion
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

34. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Case
Business Hours
To use the campaign import wizards
csv files

35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
to a case
previously approved process
based on their profile
To use the campaign import wizards

36. All existing custom objects that were previously deployed will still be deployed when you....
number from percentage
Standard User
Basically - the Gmail model - all you data is stored on servers
upgrade a managed application

37. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
a campaign member
40
Workflow rules
except Campaign

38. What is the number of values allowed in dependent pick list?
300
make a field required
a campaign member
The Marketing User check box on the user profile page

39. What is the limit on the compiled size of the formula field?
1
Lead - Contact - Solution
4k
Insert - update - upsert - delete

40. In order to implement more than one business process - ____________must also be implemented.
As short as a day and as long as a forever
extend sharing for those records
multiple record types
Configure the settings and rules for Case processing - including Business Hours - and Escalation

41. You can import only ___________ per CSV file.
Tabular reports
Sales Cloud
one language at a time
able to upgrade to other version

42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
build a custom forecast for the same
other formula fields
The user loses all unsaved data after terminating the session
To capture unique data of the business

43. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Use cases for Case Hierarchies
Use cases for Email-to-Case
Sales Team Role

44. How many roles can you create for your org?
500
Skill requirements - Product categories - Customer types - Service levels
the level of visibility
Components of the Console Tab

45. Sharing rules can be formed on the following except...
Objects on managed packages
controlling field for a dependent field
Read-Only
folder access level

46. A custom summary formula cannot reference ____________ in an object.
folder access level
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
other formula fields
objects in a managed package

47. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
multiple record types
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Field level security
Adding a user to the sales team group

48. Personal tags cannot...
number from percentage
Any user can view all records that the running user role can view
territory management
be shared

49. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
System Administrator
Solution Manager
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
3 or more hours per day

50. Standard User Permissions + can import leads for the organization
Marketing User
Export to excel
parent.child relationships
To use a Case Assignment

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Salesforce Certification

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