Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You cannot delete a product that is...






2. Conditional formatting is available for...






3. When is it appropriate to use the Import Wizard vs. the Data Loader?






4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






5. As an admin - you can schedule regular data imports...






6. Sharing rules can be formed on the following except...






7. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






8. You can modify the contents of a folder if the ______________ is set to read/write.






9. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






10. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






11. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






12. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






14. A person account is different from a business account because...






15. What is the role of Primary Object when creating custom report types?






16. Record types are used to implement custom business processes by associating them to specific






17. Standard picklist fields can be controlling fields but...






18. You must create the business process before creating record types for each of these objects...






19. A lead has been converted. Where can we find the campaigns associated with it?






20. If using customizable forecasting - there is a seperate...






21. List the functions of the Data Loader






22. Managed package is always...






23. A role has a ________ relationship with users.






24. Used to escalate a case if it has not been resolved within a specified period of time.






25. Dated exchange rates can be set in the time range of...






26. To edit opportunity permission - where would you make the change?






27. ____________ is not available for printable lists






28. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






29. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






30. Who can view a campaign in SFDC?






31. What is true about look up relationships?






32. Who can view campaigns?






33. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






34. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






35. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






36. Can only view records






37. History tracking can be performed on the following standard objects except...






38. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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39. Which report formats must be used to create dashboard components?






40. Name the standard applications in the list.






41. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






42. An account team can be added by all except...






43. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






44. The # of business hours that can be set for the organization to operate






45. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






46. In order to implement more than one business process - ____________must also be implemented.






47. The create new folder link will only be visible to users with which permission?






48. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






49. How would an administrator modify lookup records in a console layout?






50. Which one of these may be a controlling field and a dependent field?







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