Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
4000
own a record and not see it
IP address is unknown
Salesforce CRM workflow

2. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
no limits
Territory Management
Elements within a Page Layout
salesforce.com portal

3. The account owner - opportunit owners - and case owners...
4k
can be different users
link to report
Set thresholds for report analysis

4. If the data validation at web to lead form fails - who will get the error report?
Forecasts
Create on solution
The designated weblead owner gets an email
Standard Field

5. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Salesforce and Marketing Automation - Customer Support Management
territory management
The email address of the user whose identify is being confirmed.

6. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
anyone in the team
version control capabilities
When a Lead is converted

7. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Master-detail - many-to-many - lookup - hierarchical
salesforce.com portal
Forecasts

8. The # of business hours that can be set for the organization to operate
Tabular reports
Unlimited
different types of sharing rules
denied

9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
As short as a day and as long as a forever
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Workflows
Salesforce and Marketing Automation - Customer Support Management

10. Who can view campaigns?
All users
Use cases for Email-to-Case
Skill requirements - Product categories - Customer types - Service levels
Case

11. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Case Auto-Response Rule
30 days
the recycle bin

12. Standard User Permissions + can manage published solutions + can manage solution categories
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case Auto-Response Rule
Solution Manager

13. Which information not captured on user record in Salesforce?
Hire Date
3
Contacts
using the custom summary field

14. A delegated approver can revoke a...
Case Auto-Response Rule
previously approved process
not enforced
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

15. While scheduling an email reports user specifies all except...
the Professional Edition
link to report
Components of the Console Tab
To display extended web content on SF window

16. We cannot create sharing rules on...
tasks scheduled calendar events
Rules and the use of Email Templates
Sales Cloud
objects in a managed package

17. What is true about look up relationship?
references another summary formula
Value is always required
Use cases for Case Hierarchies
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

18. A role has a ________ relationship with users.
System Administrator profile and Marketing User Profile (import Leads)
be shared
User can log out all unsaved data is lost
many to many

19. Opportunities and quotes are a part of which cloud?
Sales Cloud
All users of SFDC who have access to campaigns objects
many to much
Automated rules

20. What is true about look up relationships?
Metric and gauge
Elements within a Page Layout
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

21. Conditional highlighting is used only in...
Create a report
reportable
summary and matrix
The Marketing User profile

22. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
lead assignment rule
lead conversion
Custom Field

23. Record types are used to implement custom business processes by associating them to specific
territory management
Tabular reports
Page layouts
Case

24. When you configure search settings for your organization - the new value...
the recycle bin
Case
must be between 5 and 50
All organization data

25. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
in activity history
Lead - Contact - Solution
A running user
Case queue

26. Where would you make changes in order to make default tabs visible?
User setting
Google adwords
same access to the document
Contract Manager

27. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
web-to-lead
Sales Cloud
300

28. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
A running user
Metric - table - gauge - chart - S-Control - VF page
Profile controls
not enforced

29. A workflow alert cannot be tracked...
Case
4k
except Campaign
in activity history

30. Records in _____________ do not count against your organization's storage limits.
cause data loss
the recycle bin
Hire Date
Adding a user to the sales team group

31. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
None of the users
As short as a day and as long as a forever
Edit on solution
Export to excel

32. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
components of a profile
To let the user select values in the view picklist
in activity history
build a custom forecast for the same

33. When is it appropriate to use the Import Wizard vs. the Data Loader?
500
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
User can log out all unsaved data is lost
territory management

34. Custom fiscal year works on a define once and...
territory management
routed to a default lead creator via email
use everywhere rule
1 day

35. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Opportunity campaign related list - Contact campaign related list
They are upgradeable
List view
Permissions

36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
forecast role hierarchy
Use cases for Web-to-Case
Custom objects - Field level security
Download AppExchange Packages

37. Page Layout - Field level security - Record Types
the level of visibility
components of a profile
based on their profile
used on an oppy

38. The data loader can load all objects - including custom objects - It generates...
using the data loader
different types of sharing rules
an error report after the loading
able to delete accounts

39. All existing custom objects that were previously deployed will still be deployed when you....
lead assignment rule
routed to a default lead creator via email
parent.child relationships
upgrade a managed application

40. The administrator wants to track data over a period of time. Which graph would he use?
references another summary formula
Edit and Read opportunity
Edit on solution
Line

41. Charts - Tables - Metrics - Gauge
Forecasts
folder access level
dashboard components
System Administrator

42. What is the limit on the compiled size of the formula field?
4k
Force.com
Use cases for Email-to-Case
All users of SFDC who have access to campaigns objects

43. What can stop a scheduled report-dashboard run?
Contract Manager
Adding a user to the sales team group
The running user does not have access to the dashboard folder
an error report after the loading

44. The maximum # of time trigger actions
Adding a user to the sales team group
web-to-lead
to a case
40

45. Sharing rule: ________ that grant access to groups of users.
Automated rules
must be between 5 and 50
Adding a user to the sales team group
50000

46. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
View the account - Edit the account
Automated rules
Contacts

47. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Workflows
anyone in the team
The Marketing User profile
in activity history

48. Which of these are inherited from objects on homepage in a console layout?
Components of the Console Tab
Fiscal year - Licenses - Language - locale - time zones
Custom objects - Field level security
can be different users

49. Standard picklist fields can be controlling fields but...
not dependent fields
Business Hours
API
automatically maps

50. What data can you request for in the weekly data export?
Insert - update - upsert - delete
Contacts
Elements within a Page Layout
All organization data