Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Master-detail - many-to-many - lookup - hierarchical
able to upgrade to other version
web-to-lead
User can log out all unsaved data is lost

2. Where would you make changes in order to make default tabs visible?
User setting
denied
a campaign member
Campaign Member or Contact Role

3. List the places where Currency is specified
summary and matrix reports
Hire Date
anyone in the team
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

4. Name three settings on the Company Information page that administrators can edit.
system administrator
build a custom forecast for the same
Default Locale - Default Language - Default Time Zone
Standard User

5. Recycle bin houses deleted data for...
30 days
4000
Custom forecasting
Accounts - Contacts - Leads - Solutions - and Custom objects

6. In conditional highlighting - how may maximum conditions are allowed per report?
number from percentage
Metric - table - gauge - chart - S-Control - VF page
Custom forecasting
3

7. History tracking can be performed on the following standard objects except...
territory management
a campaign member
View all data
Forecasts

8. Sharing rules can be formed on the following except...
Objects on managed packages
Use cases for Web-to-Case
Hire Date
Profile

9. Users with access to opportunities as sales team members cannot...
build a custom forecast for the same
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
extend sharing for those records
Google adwords

10. In list view enhancements - users cannot export list results to...
able to delete accounts
Rules and the use of Email Templates
Download AppExchange Packages
csv files

11. Allows you to define different sets of picklist values for both standard and custom picklist.
upgrade a managed application
4k
Rcord type
std price book or a price book

12. Who can import data for all users?
3 or more hours per day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Default Locale - Default Language - Default Time Zone
System Administrator profile and Marketing User Profile (import Leads)

13. Which one of these may be a controlling field and a dependent field?
Custom picklist
the new label value
Account - Contacts - Opportunities
300

14. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
build a custom forecast for the same
using the custom summary field
Give a list of campaigns that influenced the user
calculations on summary fields

15. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
300
Workflows
There is only one record type in person account - There is no contact related list in person account
API

16. Conditional highlighting is used only in...
To display extended web content on SF window
anyone in the team
based on their profile
summary and matrix

17. A role has a ________ relationship with users.
IP address is unknown
automatically maps
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to many

18. Who can view campaigns?
search for public tags
to a case
All users
As short as a day and as long as a forever

19. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Salesforce CRM workflow
Workflow rules
Opportunity campaign related list - Contact campaign related list
Use cases for Email-to-Case

20. _____________can import a maximum of 500 account records in a session.
Metric and gauge
link to report
Standard users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

21. What data can you request for in the weekly data export?
Ideas
All organization data
They are upgradeable
Custom objects - Field level security

22. How many roles can you create for your org?
denied
3 or more hours per day
500
system administrator

23. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
reportable
Custom Field
3 or more hours per day
Role settings

24. You can modify the contents of a folder if the ______________ is set to read/write.
multiple record types
Case Escalation Rule
folder access level
able to upgrade to other version

25. As an admin - you can schedule regular data imports...
using the data loader
4k
Standard Field
based on their profile

26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Salesforce CRM workflow
None of the users
300
5 MB

27. Custom fiscal year works on a define once and...
The running user does not have access to the dashboard folder
use everywhere rule
Objects on managed packages
There is only one record type in person account - There is no contact related list in person account

28. Which is not a standard business object?
Mini Page Layout
Ideas
Marketing -Call Center
dashboard components

29. What information in the user record cannot be captured without a custom field?
must be between 5 and 50
List view
conditional highlighting
Hire date

30. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Tabular reports
forecast role hierarchy
Edit on solution
Configure the settings and rules for Case processing - including Business Hours - and Escalation

31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
delete the field
All organization data
must be between 5 and 50

32. You can use conditional highlighting for which types of reports?
summary and matrix reports
View the account - Edit the account
other formula fields
300

33. Custom objects are...
Contract Manager
summary and matrix reports
Business Hours
reportable

34. The documents tab does not contain...
make a field required
version control capabilities
conditional highlighting
routed to a default lead creator via email

35. The size limit for documents uploaded is...
5 MB
Field level security
the level of visibility
Line

36. The size limit for documents uploaded is...
5 MB
API
Case Escalation Rule
csv files

37. Record types are not available in...
the recycle bin
Edit on solution
the Professional Edition
View the account - Edit the account

38. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
Read-Only
Mini Page Layout
Create a report

39. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
csv files
Rules and the use of Email Templates
Solutions - Accounts - Opportunities

40. Who can view a campaign in SFDC?
routed to a default lead creator via email
The user loses all unsaved data after terminating the session
All users of SFDC who have access to campaigns objects
link to report

41. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
links two objects together
Use cases for Email-to-Case
Fiscal year - Licenses - Language - locale - time zones

42. The system ___________ std lead fields to standard account - contact - and oppy fields.
Default Locale - Default Language - Default Time Zone
API
Tabular reports
automatically maps

43. A _____________ cannot be the controlling field for a dependent field.
The user is not able to edit it because it is read-only
40
custom multi select picklist
summary and matrix

44. What is Salesforce?
Force.com
Salesforce and Marketing Automation - Customer Support Management
To capture unique data of the business
not dependent fields

45. A custom multi-select pick list cannot be a...
make a field required
controlling field for a dependent field
A tab that combines a list view and related records into one screen with different frames.
1 day

46. Conditional formatting is available for...
the record is saved/updated
Summary and table
can be different users
system administrator

47. The maximum # of time trigger actions
number from percentage
Metric - table - gauge - chart - S-Control - VF page
250
40

48. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Export to excel
User setting
50000

49. You need which permission to specify a running user other than yourself?
Case queue
the Professional Edition
To display extended web content on SF window
View all data

50. ____________ is available for custom fiscal years.
50000
multiple fields in SFDC
active assignment rules
Custom forecasting