Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The size limit for documents uploaded is...
Solutions - Accounts - Opportunities
automatically maps
Custom Field
5 MB

2. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Marketing User
Elements within a Page Layout
able to delete accounts
Gets assigned to lead owner's territory

3. ____________ is available for custom fiscal years.
Create on solution
multiple fields in SFDC
Custom forecasting
IP address is unknown

4. When a case is deleted - following are deleted except
Profile
30 days
Insert - update - upsert - delete
Case tasks

5. Used to escalate a case if it has not been resolved within a specified period of time.
5 MB
Case Escalation Rule
Line
multiple fields in SFDC

6. You can modify the contents of a folder if the ______________ is set to read/write.
Salesforce and Marketing Automation - Customer Support Management
Edit and Read opportunity
be shared
folder access level

7. In list view enhancements - users cannot export list results to...
Profile
csv files
Salesforce ID
300

8. You can import only ___________ per CSV file.
one language at a time
300
Profile controls
Summary and table

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
upgrade a managed application
to a case
Value is always required

10. Partner Portal: Users login to the web portal rather than through the...
lead assignment rule
own a record and not see it
forecast role hierarchy
salesforce.com portal

11. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
300
Metric - table - gauge - chart - S-Control - VF page
extend sharing for those records

12. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role
The designated weblead owner gets an email
Show details and add events

13. A custom summary formula cannot reference ____________ in an object.
Components of the Console Tab
other formula fields
dashboard components
summary and matrix

14. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Field level security
Custom objects - Field level security
Salesforce CRM workflow

15. Page Layout - Field level security - Record Types
components of a profile
None of the users
use everywhere rule
Solutions - Accounts - Opportunities

16. What is conditional highlighting for reports?
Use cases for Web-to-Case
Set thresholds for report analysis
Case tasks
anyone in the team

17. Show up to 2000 records in the record count display - Print up to 1000 records in print view
controlling field for a dependent field
List view
A running user
50000

18. How many Editions are there in SFDC?
5
many to much
Custom picklist
Standard User

19. Create ads that display on search engines is possible in SFDC using...
To let the user select values in the view picklist
To display extended web content on SF window
Google
Mini Page Layout

20. Recycle bin houses deleted data for...
Fiscal year - Licenses - Language - locale - time zones
be shared
anyone in the team
30 days

21. List the places where Currency is specified
They are upgradeable
territory management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
objects in a managed package

22. Name the standard applications in the list.
Marketing -Call Center
Custom forecasting
All organization data
own a record and not see it

23. Charts - Tables - Metrics - Gauge
dashboard components
salesforce.com portal
components of a profile
Custom objects - Field level security

24. Field level security cannot be used to...
denied
number from percentage
routed to a default lead creator via email
make a field required

25. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Manage public documents
folder access level
one language at a time

26. What does a company profile contain?
Profile
Fiscal year - Licenses - Language - locale - time zones
the recycle bin
Give a list of campaigns that influenced the user

27. When you configure search settings for your organization - the new value...
Profile controls
The Marketing User check box on the user profile page
must be between 5 and 50
All users of SFDC who have access to campaigns objects

28. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
not enforced
std price book or a price book
the Professional Edition

29. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
30 days
3 or more hours per day
Configure the settings and rules for Case processing - including Business Hours - and Escalation
The Marketing User profile

30. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
many to many
Automated rules
API

31. Which is not a standard business object?
Ideas
denied
custom multi select picklist
500

32. You can customize Profile to restrict users' ability to...
own a record and not see it
log in to SFDC Profile
able to upgrade to other version
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

33. The create new folder link will only be visible to users with which permission?
Manage public documents
Give a list of campaigns that influenced the user
Read-Only
your organization's workflow

34. Reports that must be used to create dashboard components.
Call Support - Call Sales - Log a case online - Email Support
denied
Case tasks
Custom summary and matrix reports

35. Personal tags cannot...
Force.com
Download AppExchange Packages
A running user
be shared

36. You can delete the _____________ that is on an oppy.
many to many
User can log out all unsaved data is lost
std price book or a price book
Solutions - Accounts - Opportunities

37. What objects may be imported or updated using the Import Wizard?
using the data loader
Show details and add events
Accounts - Contacts - Leads - Solutions - and Custom objects
Value is always required

38. Picklist dependency rules are __________ during import.
multiple record types
dashboard components
used on an oppy
not enforced

39. The maximum # of time trigger actions
Metric and gauge
40
be shared
5 MB

40. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
territory management
Any user can view all records that the running user role can view
folder access level

41. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Standard Field
Elements within a Page Layout
search for public tags

42. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Show details and add events
Business Hours
using the custom summary field
make a field required

43. _____________can import a maximum of 500 account records in a session.
delete the field
3 or more hours per day
Standard users
to a case

44. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
When a Lead is converted
Marketing User
use everywhere rule
Case Auto-Response Rule

45. Records in _____________ do not count against your organization's storage limits.
active assignment rules
the recycle bin
IP address is unknown
1

46. List the type of case queues commonly used by call centers.
Google adwords
using the custom summary field
1
Skill requirements - Product categories - Customer types - Service levels

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Territory Management
version control capabilities
lead assignment rule
build a custom forecast for the same

48. Users can _____________ from the sidebar and advanced search
Case Auto-Response Rule
50000
search for public tags
Insert - update - upsert - delete

49. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
conditional highlighting
1 day
Marketing -Call Center
The running user does not have access to the dashboard folder

50. How does the Import Wizard perform matching when updating records?
Contacts
Case queue
version control capabilities
Salesforce ID