Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
Case queue
Set thresholds for report analysis
number from percentage
Sales Cloud

2. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
to a case
Elements within a Page Layout
5 MB

3. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Elements within a Page Layout
To use a Case Assignment
System Administrator profile and Marketing User Profile (import Leads)
log in to SFDC Profile

4. History tracking can be performed on the following standard objects except...
reportable
the Professional Edition
Forecasts
Case queue

5. A lead has been converted. Where can we find the campaigns associated with it?
Profile controls
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
4k
Opportunity campaign related list - Contact campaign related list

6. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
The user is not able to edit it because it is read-only
a campaign member
50000
Workflow rules

7. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Insert - update - upsert - delete
the new label value
Show details and add events
Marketing User

8. Custom objects are...
other formula fields
Automated rules
web-to-lead
reportable

9. Error on failed web to lead validation is...
Rcord type
system administrator
routed to a default lead creator via email
Difference between workflow rule and workflow approval process

10. What does a company profile contain?
All users of SFDC who have access to campaigns objects
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
link to report
Fiscal year - Licenses - Language - locale - time zones

11. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Unlimited
able to delete accounts
Profile
multiple fields in SFDC

12. Available out of box - cannot be deleted (You can change the label name).
Field level security
Forecasts
Standard Field
Summary and table

13. _____________can import a maximum of 500 account records in a session.
Custom objects - Field level security
Standard users
upgrade a managed application
5 MB

14. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Case Escalation Rule
30 days
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

15. What is the number of values allowed in dependent pick list?
Use cases for Web-to-Case
web-to-lead
View all data
300

16. A role has a ________ relationship with users.
many to many
automatically maps
The Marketing User profile
3

17. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Create a report
anyone in the team

18. The size limit for documents uploaded is...
Field level security
anyone in the team
link to report
5 MB

19. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Tabular reports
User setting
Rules and the use of Email Templates
Custom Field

20. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
forecast role hierarchy
custom multi select picklist
Case queue

21. The data loader can load all objects - including custom objects - It generates...
Salesforce CRM workflow
All users of SFDC who have access to campaigns objects
an error report after the loading
Basically - the Gmail model - all you data is stored on servers

22. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Summary and table
To capture unique data of the business
Use cases for Email-to-Case
make a field required

23. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
250
Components of the Console Tab
Unlimited

24. If a standard object is renamed - the reports are renamed based on...
the new label value
objects in a managed package
an error report after the loading
Edit on solution

25. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
version control capabilities
Summary and table
link to report
Case Auto-Response Rule

26. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
your organization's workflow
There is only one record type in person account - There is no contact related list in person account
To use Case Queues to manage Cases
Use cases for Case Hierarchies

27. The # of business hours that can be set for the organization to operate
Page layouts
Skill requirements - Product categories - Customer types - Service levels
Unlimited
Standard User

28. A custom lead field can be mapped to...
50000
an error report after the loading
One solution field
active assignment rules

29. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Business Hours
Standard users
Manage Letterheads - Manage Public Templates - Edit HTML Templates

30. You can use conditional highlighting for which types of reports?
Use cases for Web-to-Case
summary and matrix reports
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
different types of sharing rules

31. Name three sources from which cases can be created.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Call Support - Call Sales - Log a case online - Email Support
Rcord type
same access to the document

32. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
rollup summary field
Profile
View all data

33. Users can _____________ from the sidebar and advanced search
the record is saved/updated
The Marketing User profile
search for public tags
Workflow rules

34. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Standard users
objects in a managed package
must be between 5 and 50
Sales Team Role

35. Inline editing updates the field when...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
System Administrator
the record is saved/updated
The Marketing User check box on the user profile page

36. What is the role of Primary Object when creating custom report types?
The Marketing User check box on the user profile page
a campaign member
To let the user select values in the view picklist
They are upgradeable

37. What information in the user record cannot be captured without a custom field?
Hire date
territory management
Insert - update - upsert - delete
Standard User

38. Name the standard applications in the list.
Marketing -Call Center
Any user can view all records that the running user role can view
Workflow rules
your organization's workflow

39. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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40. Page Layout - Field level security - Record Types
same access to the document
own a record and not see it
Profile
components of a profile

41. The size limit for documents uploaded is...
delete the field
territory management
5 MB
Contacts

42. All existing custom objects that were previously deployed will still be deployed when you....
folder access level
Edit and Read opportunity
upgrade a managed application
300

43. What is Salesforce?
When a Lead is converted
Read-Only
Any user can view all records that the running user role can view
Salesforce and Marketing Automation - Customer Support Management

44. Create ads that display on search engines is possible in SFDC using...
Mini Page Layout
All users
forecast role hierarchy
Google

45. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Any user can view all records that the running user role can view
many to much
Campaign Member or Contact Role

46. Which graphs rely on grand total for dashboards?
Metric and gauge
extend sharing for those records
parent.child relationships
Rcord type

47. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
territory management
Field level security
30 days
anyone in the team

48. Record types are not available in...
parent.child relationships
the record is saved/updated
the Professional Edition
300

49. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
System Administrator profile and Marketing User Profile (import Leads)
They are upgradeable
5 MB

50. How many lead assignment rules can be active at one time?
Set thresholds for report analysis
multiple record types
1
used on an oppy