Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
The user is not able to edit it because it is read-only
Edit on solution
Metric - table - gauge - chart - S-Control - VF page

2. Business process is available in following objects: _______________
Custom forecasting
calculations on summary fields
can be different users
Lead - Contact - Solution

3. What objects may be imported or updated using the Import Wizard?
summary and matrix
Accounts - Contacts - Leads - Solutions - and Custom objects
To use the campaign import wizards
link to report

4. We cannot create sharing rules on...
Elements within a Page Layout
using the custom summary field
objects in a managed package
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

5. List the type of case queues commonly used by call centers.
Elements within a Page Layout
must be between 5 and 50
Skill requirements - Product categories - Customer types - Service levels
Custom picklist

6. The account owner - opportunit owners - and case owners...
can be different users
denied
able to delete accounts
They are upgradeable

7. Page Layout - Field level security - Record Types
To use the campaign import wizards
components of a profile
previously approved process
use everywhere rule

8. You can delete the _____________ that is on an oppy.
Salesforce CRM workflow
std price book or a price book
forecast role hierarchy
4000

9. A _____________ cannot be the controlling field for a dependent field.
before it is saved in Salesforce
custom multi select picklist
components of a profile
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

10. Can only view records
Manage public documents
Read-Only
List view
4k

11. ______________ will not give access to opportunity records that was previously a restricted account.
Solutions - Accounts - Opportunities
Adding a user to the sales team group
Standard users
View all data

12. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
std price book or a price book
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Field level security
30 days

13. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Workflows
lead conversion
None of the users
Sales Cloud

14. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
To use the campaign import wizards
API
IP address is unknown

15. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
3
Solutions - Accounts - Opportunities
Case tasks

16. If the data validation at web to lead form fails - who will get the error report?
300
The designated weblead owner gets an email
40
objects in a managed package

17. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
summary and matrix
Accounts to Opportunities - or Contacts to Cases
Components of the Console Tab
tasks scheduled calendar events

18. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Call Support - Call Sales - Log a case online - Email Support
Create a report
calculations on summary fields
one language at a time

19. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
reportable
Profile
Field level security

20. You can use conditional highlighting for which types of reports?
Google adwords
Custom forecasting
many to many
summary and matrix reports

21. How would an administrator modify lookup records in a console layout?
View the account - Edit the account
Mini Page Layout
Skill requirements - Product categories - Customer types - Service levels
reportable

22. Name three settings on the Company Information page that administrators can edit.
Contacts
1
Default Locale - Default Language - Default Time Zone
IP address is unknown

23. Custom summary formula on report...
to a case
not dependent fields
references another summary formula
extend sharing for those records

24. A lookup field relationship...
except Campaign
Standard Field
able to upgrade to other version
links two objects together

25. Record types are used to implement custom business processes by associating them to specific
Page layouts
same access to the document
5
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Standard Field
Difference between workflow rule and workflow approval process
denied
Accounts - Contacts - Leads - Solutions - and Custom objects

27. Records in _____________ do not count against your organization's storage limits.
30 days
the recycle bin
delete the field
using the custom summary field

28. An online form to capture lead information - Email template response content published on your web site.
to a case
web-to-lead
Contacts
use everywhere rule

29. Inline editing updates the field when...
the record is saved/updated
able to delete accounts
csv files
40

30. Where would you make changes in order to make default tabs visible?
The running user does not have access to the dashboard folder
Create a report
the new label value
User setting

31. How many roles can you create for your org?
3
Summary and table
not dependent fields
500

32. Standard User Permissions + can import leads for the organization
system administrator
one language at a time
Campaign Member or Contact Role
Marketing User

33. What is Salesforce?
in activity history
custom multi select picklist
Tabular reports
Salesforce and Marketing Automation - Customer Support Management

34. You can import only ___________ per CSV file.
one language at a time
salesforce.com portal
Ideas
before it is saved in Salesforce

35. Which information not captured on user record in Salesforce?
40
Standard Field
Hire Date
reportable

36. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
except Campaign
Marketing User
Sales Cloud

37. Show up to 2000 records in the record count display - Print up to 1000 records in print view
All organization data
List view
able to upgrade to other version
One solution field

38. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
upgrade a managed application
System Administrator
not dependent fields

39. You must create the business process before creating record types for each of these objects...
They are upgradeable
To use Case Queues to manage Cases
None of the users
except Campaign

40. The ____________ is a custom field that aggregates child record information in to the parent record.
4k
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
other formula fields
rollup summary field

41. Managed package is always...
territory management
able to upgrade to other version
Automated rules
using the custom summary field

42. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Line
Download AppExchange Packages
link to report
30 days

43. A public group is a grouping of all except...
links two objects together
Campaign Member or Contact Role
Queue
upgrade a managed application

44. When you configure search settings for your organization - the new value...
Automated rules
must be between 5 and 50
dashboard components
link to report

45. _____________can import a maximum of 500 account records in a session.
Territory Management
the new label value
Manage public documents
Standard users

46. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

47. What does a company profile contain?
multiple fields in SFDC
Fiscal year - Licenses - Language - locale - time zones
Custom objects - Field level security
controlling field for a dependent field

48. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Google adwords
Role settings
delete the field
The user is not able to edit it because it is read-only

49. Name three benefits of the cloud computing model.
Use cases for Email-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
One solution field
Account - Contacts - Opportunities

50. You can use _______________ for summary and matrix reporting only.
1 day
able to delete accounts
conditional highlighting
All users