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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Profile
using the custom summary field
many to many

2. Which of the following does not need business process?
Contacts
folder access level
no limits
in activity history

3. The administrator wants to track data over a period of time. Which graph would he use?
Sales Cloud
Any user can view all records that the running user role can view
5 MB
Line

4. Business process is available in following objects: _______________
To use the campaign import wizards
calculations on summary fields
the record is saved/updated
Lead - Contact - Solution

5. What objects may be imported or updated using the Import Wizard?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Accounts - Contacts - Leads - Solutions - and Custom objects
All organization data
denied

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Default Locale - Default Language - Default Time Zone
Create on solution
Queue

7. Dated exchange rates can be set in the time range of...
250
not enforced
1
As short as a day and as long as a forever

8. Conditional highlighting is used only in...
Call Support - Call Sales - Log a case online - Email Support
To display extended web content on SF window
4k
summary and matrix

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
View the account - Edit the account
delete the field
build a custom forecast for the same
link to report

10. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Workflow rules
Sales Cloud
1

11. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
cause data loss
250
Metric - table - gauge - chart - S-Control - VF page
Case queue

12. Record types are used to implement custom business processes by associating them to specific
Page layouts
Marketing -Call Center
Read-Only
Any user can view all records that the running user role can view

13. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Difference between workflow rule and workflow approval process
To use the campaign import wizards
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator profile and Marketing User Profile (import Leads)

14. You can import only ___________ per CSV file.
one language at a time
300
denied
the level of visibility

15. Salesforce for Microsoft Outlook is which type of client?
extend sharing for those records
System Administrator profile and Marketing User Profile (import Leads)
Salesforce ID
API

16. We cannot create sharing rules on...
Use cases for Web-to-Case
1 day
objects in a managed package
The user loses all unsaved data after terminating the session

17. Name three sources from which cases can be created.
use everywhere rule
Call Support - Call Sales - Log a case online - Email Support
User can log out all unsaved data is lost
1

18. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Territory Management
The Marketing User profile
denied

19. The create new folder link will only be visible to users with which permission?
routed to a default lead creator via email
Show details and add events
Manage public documents
The user is not able to edit it because it is read-only

20. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Workflow rules
territory management
To use a Case Assignment
Rules and the use of Email Templates

21. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
calculations on summary fields
Permissions
links two objects together

22. Which is not a standard business object?
Ideas
Account - Contacts - Opportunities
log in to SFDC Profile
used on an oppy

23. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Salesforce ID
using the custom summary field
territory management
A running user

24. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
The running user does not have access to the dashboard folder
The Marketing User check box on the user profile page
Standard User
Profile controls

25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Forecasts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Basically - the Gmail model - all you data is stored on servers
Territory Management

26. Why do you create a web tab?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Permissions
Unlimited
To display extended web content on SF window

27. A _____________ cannot be the controlling field for a dependent field.
Standard User
except Campaign
custom multi select picklist
objects in a managed package

28. List the type of case queues commonly used by call centers.
Hire Date
The email address of the user whose identify is being confirmed.
Skill requirements - Product categories - Customer types - Service levels
Manage Letterheads - Manage Public Templates - Edit HTML Templates

29. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To use the campaign import wizards
cause data loss
Rules and the use of Email Templates

30. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
own a record and not see it
Basically - the Gmail model - all you data is stored on servers
Lead - Contact - Solution

31. What is true about look up relationship?
Value is always required
territory management
not dependent fields
objects in a managed package

32. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Web-to-Case
List view
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

33. It is possible for a user to...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
own a record and not see it
System Administrator
must be between 5 and 50

34. Your recycle bin record limit is _____times the MBs in your general storage
5 MB
Territory Management
250
When a Lead is converted

35. What is true about look up relationships?
All organization data
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
3
make a field required

36. History tracking can be performed on the following standard objects except...
Summary and table
must be between 5 and 50
Forecasts
rollup summary field

37. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
own a record and not see it
4000
To display extended web content on SF window

38. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Sales Cloud
1
Workflows
except Campaign

39. Custom objects are...
System Administrator profile and Marketing User Profile (import Leads)
Export to excel
active assignment rules
reportable

40. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
summary and matrix
Custom forecasting
components of a profile

41. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Rules and the use of Email Templates
be shared
YEAR(date_c) =YEAR(today())

42. The # of business hours that can be set for the organization to operate
Unlimited
Summary and table
IP address is unknown
Edit and Read opportunity

43. As an admin - you can schedule regular data imports...
using the data loader
Workflows
lead assignment rule
automatically maps

44. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
std price book or a price book
Adding a user to the sales team group
Forecasts

45. The size limit for documents uploaded is...
Standard users
Custom summary and matrix reports
5 MB
link to report

46. Can only view records
multiple record types
Elements within a Page Layout
Read-Only
version control capabilities

47. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
To let the user select values in the view picklist
Field level security
One solution field
The Marketing User check box on the user profile page

48. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
The Marketing User profile
different types of sharing rules
Solutions - Accounts - Opportunities
All users

49. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
active assignment rules
Accounts - Contacts - Leads - Solutions - and Custom objects
build a custom forecast for the same
Metric and gauge

50. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Skill requirements - Product categories - Customer types - Service levels
many to many
Tabular reports

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