Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Custom Field
multiple fields in SFDC
Create on solution

2. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Case tasks
Custom summary and matrix reports
Profile
User setting

3. Name three settings on the Company Information page that administrators can edit.
Value is always required
able to upgrade to other version
number from percentage
Default Locale - Default Language - Default Time Zone

4. Salesforce for Microsoft Outlook is which type of client?
Page layouts
custom multi select picklist
API
1 day

5. ____________ is available for custom fiscal years.
To let the user select values in the view picklist
250
Export to excel
Custom forecasting

6. What can stop a scheduled report-dashboard run?
Manage public documents
The running user does not have access to the dashboard folder
Google
4k

7. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
using the data loader
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the new label value
IP address is unknown

8. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Sales Team Role
Page layouts
To use Case Queues to manage Cases
routed to a default lead creator via email

9. You cannot delete a product that is...
Sales Team Role
Profile
used on an oppy
Campaign Member or Contact Role

10. Users can _____________ from the sidebar and advanced search
automatically maps
search for public tags
To let the user select values in the view picklist
5 MB

11. Your recycle bin record limit is _____times the MBs in your general storage
Insert - update - upsert - delete
250
folder access level
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

12. Which of these are inherited from objects on homepage in a console layout?
Page layouts
The running user does not have access to the dashboard folder
Force.com
Custom objects - Field level security

13. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
A running user
To use the campaign import wizards
in activity history

14. You can delete the _____________ that is on an oppy.
Difference between workflow rule and workflow approval process
std price book or a price book
Profile
All users of SFDC who have access to campaigns objects

15. When is a custom object created?
Edit on solution
To capture unique data of the business
The user loses all unsaved data after terminating the session
the new label value

16. Custom fiscal year works on a define once and...
use everywhere rule
YEAR(date_c) =YEAR(today())
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Give a list of campaigns that influenced the user

17. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
references another summary formula
Any user can view all records that the running user role can view
300

18. Record types are not available in...
Objects on managed packages
the Professional Edition
Read-Only
One solution field

19. What objects may be imported or updated using the Import Wizard?
log in to SFDC Profile
Accounts - Contacts - Leads - Solutions - and Custom objects
Solutions - Accounts - Opportunities
cause data loss

20. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
The user loses all unsaved data after terminating the session
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Marketing -Call Center

21. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Google
View all data
The running user does not have access to the dashboard folder

22. Where would you make changes in order to make default tabs visible?
Accounts to Opportunities - or Contacts to Cases
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
User setting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

23. During a lead import - you can choose to enable ___________ as part of the import.
own a record and not see it
except Campaign
active assignment rules
The email address of the user whose identify is being confirmed.

24. Recycle bin houses deleted data for...
Basically - the Gmail model - all you data is stored on servers
30 days
except Campaign
Workflows

25. When you configure search settings for your organization - the new value...
Unlimited
must be between 5 and 50
All users
To capture unique data of the business

26. Picklist dependency rules are __________ during import.
Components of the Console Tab
not enforced
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
1

27. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
previously approved process
300
To let the user select values in the view picklist
YEAR(date_c) =YEAR(today())

28. Custom objects are...
Google
reportable
All organization data
4000

29. A custom summary formula cannot reference ____________ in an object.
other formula fields
not enforced
Automated rules
Case Auto-Response Rule

30. In conditional highlighting - how may maximum conditions are allowed per report?
3
salesforce.com portal
Force.com
Case tasks

31. Can view - edit and delete their own records
build a custom forecast for the same
make a field required
Standard User
To use a Case Assignment

32. Opportunities and quotes are a part of which cloud?
300
Sales Cloud
able to upgrade to other version
Summary and table

33. When a case is deleted - following are deleted except
components of a profile
csv files
Case tasks
Master-detail - many-to-many - lookup - hierarchical

34. The data loader can load all objects - including custom objects - It generates...
the record is saved/updated
Edit and Read opportunity
an error report after the loading
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

35. How many lead assignment rules can be active at one time?
To display extended web content on SF window
1
40
1 day

36. How many roles can you create for your org?
salesforce.com portal
500
View the account - Edit the account
The email address of the user whose identify is being confirmed.

37. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Tabular reports
To use a Case Assignment
The Marketing User profile
salesforce.com portal

38. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
std price book or a price book
Read-Only
To capture unique data of the business

39. You can create _____________ directly from the csv import file.
Page layouts
Case Auto-Response Rule
parent.child relationships
can be different users

40. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
They are upgradeable
Components of the Console Tab
User can log out all unsaved data is lost
Standard User

41. Records in _____________ do not count against your organization's storage limits.
used on an oppy
Create a report
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
the recycle bin

42. Users with access to opportunities as sales team members cannot...
active assignment rules
extend sharing for those records
multiple record types
able to delete accounts

43. Business process is available in following objects: _______________
Fiscal year - Licenses - Language - locale - time zones
std price book or a price book
Lead - Contact - Solution
Summary or matrix (with at least one level of grouping)

44. The maximum number of values allowed in a controlling field.
references another summary formula
controlling field for a dependent field
300
Force.com

45. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
When a Lead is converted
a campaign member
web-to-lead
300

46. Which salesforce.com feature allows the org to capture ROI on online advertising?
The user loses all unsaved data after terminating the session
Google adwords
Custom objects - Field level security
own a record and not see it

47. While scheduling an email reports user specifies all except...
Google
link to report
Master-detail - many-to-many - lookup - hierarchical
many to much

48. Field level security cannot be used to...
make a field required
Manage public documents
Marketing -Call Center
View all data

49. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
number from percentage
Custom summary and matrix reports
The email address of the user whose identify is being confirmed.
Google adwords

50. An account team can be added by all except...
anyone in the team
Configure the settings and rules for Case processing - including Business Hours - and Escalation
objects in a managed package
Campaign Member or Contact Role