Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A lookup field relationship...






2. Users with access to opportunities as sales team members cannot...






3. When is it appropriate to use the Import Wizard vs. the Data Loader?






4. Which information not captured on user record in Salesforce?






5. What is the number of values allowed in dependent pick list?






6. List the type of case queues commonly used by call centers.






7. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






8. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






9. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?


10. You can map a custom lead field to only one of the following objects at a single instance






11. Name the standard applications in the list.






12. Why do you create a web tab?






13. Changing the data type of an existing custom field can cause data loss while changing to...






14. What is true about managed packages?






15. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






16. You can use conditional highlighting for which types of reports?






17. The maximum number of values allowed in a controlling field.






18. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






19. Salesforce for Microsoft Outlook is which type of client?






20. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






21. Types of relationships that can exist between objects






22. Reports that must be used to create dashboard components.






23. Two options for restricting access via IP Ranges






24. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






25. If the lead has a record type - the default record type of the new owner is assigned to records created during...






26. Users can _____________ from the sidebar and advanced search






27. A custom multi-select pick list cannot be a...






28. Sharing rule: ________ that grant access to groups of users.






29. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






30. You can import only ___________ per CSV file.






31. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






32. What is Salesforce?






33. You can then associate each business process with one or more record types and make it available to users...






34. Partner Portal: Users login to the web portal rather than through the...






35. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






36. You must create the business process before creating record types for each of these objects...






37. To edit opportunity permission - where would you make the change?






38. Custom summary formula on report...






39. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






40. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






41. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






42. Super User - Can customize and administer the application






43. Which report formats must be used to create dashboard components?






44. Who can import data for all users?






45. Standard objects examples






46. List the functions of the Data Loader






47. Which one of these may be a controlling field and a dependent field?






48. A _____________ cannot be the controlling field for a dependent field.






49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...


50. An account team can be added by all except...