Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Forecasts
must be between 5 and 50
search for public tags

2. What data can you request for in the weekly data export?
All organization data
summary and matrix
Google
Territory Management

3. The maximum number of values allowed in a controlling field.
300
500
Edit on solution
folder access level

4. Conditional formatting is available for...
Profile controls
Business Hours
lead assignment rule
Summary and table

5. The size limit for documents uploaded is...
Google
the new label value
5 MB
multiple record types

6. Campaigns and opportunities have a _____________ relationship.
many to much
not enforced
the new label value
3

7. What does a company profile contain?
Contacts
automatically maps
View the account - Edit the account
Fiscal year - Licenses - Language - locale - time zones

8. Who can view campaigns?
All users
Summary and table
1 day
the new label value

9. Users can _____________ from the sidebar and advanced search
Fiscal year - Licenses - Language - locale - time zones
System Administrator profile and Marketing User Profile (import Leads)
rollup summary field
search for public tags

10. A workflow alert cannot be tracked...
Territory Management
tasks scheduled calendar events
in activity history
Manage public documents

11. An account team can be added by all except...
anyone in the team
The user is not able to edit it because it is read-only
Call Support - Call Sales - Log a case online - Email Support
not enforced

12. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
make a field required
Elements within a Page Layout
Business Hours
View all data

13. How many lead assignment rules can be active at one time?
Value is always required
300
1
previously approved process

14. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
calculations on summary fields
Mini Page Layout
territory management
using the custom summary field

15. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
conditional highlighting
API
Salesforce CRM workflow
cause data loss

16. A role controls __________ that users have to an organization's data.
5
the level of visibility
Default Locale - Default Language - Default Time Zone
many to much

17. A custom lead field can be mapped to...
denied
Summary and table
One solution field
They are upgradeable

18. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
300
Edit on solution
able to delete accounts
To capture unique data of the business

19. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
To use Case Queues to manage Cases
The Marketing User check box on the user profile page
The designated weblead owner gets an email
Rcord type

20. Which one of these may be a controlling field and a dependent field?
Custom picklist
can be different users
4000
Any user can view all records that the running user role can view

21. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Summary and table
own a record and not see it
5

22. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
active assignment rules
make a field required
conditional highlighting

23. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
own a record and not see it
no limits
make a field required

24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
log in to SFDC Profile
lead assignment rule
Solution Manager
Manage Letterheads - Manage Public Templates - Edit HTML Templates

25. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
not enforced
Sales Team Role
Use cases for Web-to-Case

26. History tracking can be performed on the following standard objects except...
Ideas
View the account - Edit the account
500
Forecasts

27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Accounts to Opportunities - or Contacts to Cases
Ideas
the new label value
Edit and Read opportunity

28. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Difference between workflow rule and workflow approval process
Manage public documents
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

29. Field level security cannot be used to...
Workflow rules
make a field required
able to delete accounts
A running user

30. We cannot create sharing rules on...
User setting
objects in a managed package
Territory Management
Salesforce and Marketing Automation - Customer Support Management

31. It is possible for a user to...
own a record and not see it
use everywhere rule
The email address of the user whose identify is being confirmed.
log in to SFDC Profile

32. An online form to capture lead information - Email template response content published on your web site.
50000
web-to-lead
own a record and not see it
lead assignment rule

33. Users with access to opportunities as sales team members cannot...
before it is saved in Salesforce
Rules and the use of Email Templates
must be between 5 and 50
extend sharing for those records

34. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
search for public tags
Salesforce and Marketing Automation - Customer Support Management
the recycle bin
Profile

35. What is the salesforce Console?
to a case
references another summary formula
multiple fields in SFDC
A tab that combines a list view and related records into one screen with different frames.

36. Changing the data type of an existing custom field can cause data loss while changing to...
dashboard components
references another summary formula
lead assignment rule
number from percentage

37. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
YEAR(date_c) =YEAR(today())
Download AppExchange Packages
denied
Hire date

38. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
To display extended web content on SF window
4000
Territory Management
using the data loader

39. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The user is not able to edit it because it is read-only
Territory Management
Salesforce and Marketing Automation - Customer Support Management
Case queue

40. You can use conditional highlighting for which types of reports?
To capture unique data of the business
Workflows
summary and matrix reports
The Marketing User profile

41. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Accounts - Contacts - Leads - Solutions - and Custom objects
lead assignment rule
objects in a managed package
denied

42. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
able to delete accounts
using the custom summary field
Contacts
calculations on summary fields

43. Managed package is always...
able to upgrade to other version
Lead - Contact - Solution
Custom picklist
same access to the document

44. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Case
Profile
User can log out all unsaved data is lost
To use Case Queues to manage Cases

45. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Sales Team Role
Page layouts
There is only one record type in person account - There is no contact related list in person account

46. When is it appropriate to use the Import Wizard vs. the Data Loader?
The Marketing User check box on the user profile page
Permissions
None of the users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

47. Which of the following does not need business process?
Force.com
Contacts
Case
forecast role hierarchy

48. Recycle bin houses deleted data for...
All organization data
30 days
Any user can view all records that the running user role can view
web-to-lead

49. What data can you export out of SFDC?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Opportunity campaign related list - Contact campaign related list
summary and matrix reports
All organization data

50. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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