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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You must create the business process before creating record types for each of these objects...
web-to-lead
except Campaign
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Business Hours

2. The size limit for documents uploaded is...
not dependent fields
the recycle bin
5 MB
folder access level

3. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Difference between workflow rule and workflow approval process
All users
forecast role hierarchy

4. Standard User Permissions + can import leads for the organization
Marketing User
summary and matrix reports
Download AppExchange Packages
Custom picklist

5. A public group is a grouping of all except...
Custom Field
Queue
Google adwords
Forecasts

6. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
the level of visibility
The Marketing User check box on the user profile page
automatically maps
the new label value

7. Show up to 2000 records in the record count display - Print up to 1000 records in print view
able to delete accounts
IP address is unknown
List view
other formula fields

8. Allows you to define different sets of picklist values for both standard and custom picklist.
able to delete accounts
other formula fields
web-to-lead
Rcord type

9. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Metric and gauge
1
Rcord type
Edit and Read opportunity

10. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
summary and matrix
Contacts
Rules and the use of Email Templates
many to much

11. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Salesforce CRM workflow
IP address is unknown
denied
Create on solution

12. How would an administrator modify lookup records in a console layout?
be shared
an error report after the loading
Mini Page Layout
1 day

13. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Standard User
The user is not able to edit it because it is read-only
When a Lead is converted
Queue

14. What is conditional highlighting for reports?
1
Set thresholds for report analysis
Rcord type
To display extended web content on SF window

15. While scheduling an email reports user specifies all except...
Components of the Console Tab
link to report
Create a report
cause data loss

16. An account team can be added by all except...
anyone in the team
Accounts to Opportunities - or Contacts to Cases
Default Locale - Default Language - Default Time Zone
Manage Letterheads - Manage Public Templates - Edit HTML Templates

17. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
rollup summary field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To capture unique data of the business

18. Custom objects are...
Edit on solution
Lead - Contact - Solution
Solution Manager
reportable

19. Standard User Permissions + can manage published solutions + can manage solution categories
automatically maps
The user loses all unsaved data after terminating the session
Solution Manager
To capture unique data of the business

20. Records in _____________ do not count against your organization's storage limits.
Account - Contacts - Opportunities
can be different users
the recycle bin
YEAR(date_c) =YEAR(today())

21. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Call Support - Call Sales - Log a case online - Email Support
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
1 day

22. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Difference between workflow rule and workflow approval process
using the custom summary field
Custom summary and matrix reports
Standard User

23. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Edit on solution
Ideas
Mini Page Layout

24. The documents tab does not contain...
1 day
Summary or matrix (with at least one level of grouping)
version control capabilities
rollup summary field

25. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
delete the field
Set thresholds for report analysis
Custom Field
Tabular reports

26. Personal tags cannot...
250
be shared
None of the users
Forecasts

27. The system ___________ std lead fields to standard account - contact - and oppy fields.
in activity history
automatically maps
To use Case Queues to manage Cases
Accounts to Opportunities - or Contacts to Cases

28. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
The user is not able to edit it because it is read-only
own a record and not see it
search for public tags

29. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Mini Page Layout
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
active assignment rules
Salesforce CRM workflow

30. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
conditional highlighting
Use cases for Web-to-Case
using the custom summary field
Accounts to Opportunities - or Contacts to Cases

31. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
can be different users
YEAR(date_c) =YEAR(today())
no limits
Google adwords

32. Who can view campaigns?
All users
To use Case Queues to manage Cases
Adding a user to the sales team group
4000

33. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Profile controls
Create a report
an error report after the loading
All organization data

34. Give an example of a one-to many relationship between standard objects.
All organization data
Hire Date
folder access level
Accounts to Opportunities - or Contacts to Cases

35. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Custom summary and matrix reports
5
Opportunity campaign related list - Contact campaign related list

36. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Read-Only
Territory Management
Difference between workflow rule and workflow approval process
Line

37. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Rcord type
many to many
used on an oppy
before it is saved in Salesforce

38. Business process is available in following objects: _______________
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
references another summary formula
Lead - Contact - Solution
Territory Management

39. Author and the owner do not have the...
same access to the document
Permissions
Fiscal year - Licenses - Language - locale - time zones
build a custom forecast for the same

40. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
300
routed to a default lead creator via email
Custom Field
System Administrator

41. Recycle bin houses deleted data for...
None of the users
30 days
Call Support - Call Sales - Log a case online - Email Support
To use Case Queues to manage Cases

42. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
parent.child relationships
different types of sharing rules
Elements within a Page Layout

43. If a standard object is renamed - the reports are renamed based on...
Case tasks
the new label value
Rules and the use of Email Templates
rollup summary field

44. Your recycle bin record limit is _____times the MBs in your general storage
250
Master-detail - many-to-many - lookup - hierarchical
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the new label value

45. A workflow alert cannot be tracked...
many to much
different types of sharing rules
in activity history
log in to SFDC Profile

46. ______________ will not give access to opportunity records that was previously a restricted account.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
The Marketing User profile
Adding a user to the sales team group
To use the campaign import wizards

47. Name three sources from which cases can be created.
Custom forecasting
Accounts to Opportunities - or Contacts to Cases
a campaign member
Call Support - Call Sales - Log a case online - Email Support

48. ____________ is not available for printable lists
delete the field
the recycle bin
Queue
Export to excel

49. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
search for public tags
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

50. Salesforce for Microsoft Outlook is which type of client?
salesforce.com portal
API
search for public tags
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Salesforce Certification

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