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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
not dependent fields
Business Hours
Marketing User
500
2. You must create the business process before creating record types for each of these objects...
lead assignment rule
except Campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To display extended web content on SF window
3. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Workflows
web-to-lead
denied
All users
4. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
denied
3 or more hours per day
User can log out all unsaved data is lost
To display extended web content on SF window
5. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
based on their profile
Metric and gauge
List view
6. You can create _____________ directly from the csv import file.
Page layouts
Business Hours
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
parent.child relationships
7. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
One solution field
They are upgradeable
List view
Download AppExchange Packages
8. Custom objects are...
300
reportable
Marketing -Call Center
System Administrator
9. How would an administrator modify lookup records in a console layout?
Mini Page Layout
summary and matrix reports
When a Lead is converted
The user loses all unsaved data after terminating the session
10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Use cases for Case Hierarchies
Metric and gauge
link to report
Tabular reports
11. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
rollup summary field
A tab that combines a list view and related records into one screen with different frames.
System Administrator
12. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Case
in activity history
Master-detail - many-to-many - lookup - hierarchical
The Marketing User profile
13. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
4000
extend sharing for those records
territory management
As short as a day and as long as a forever
14. How many roles can you create for your org?
Standard users
500
300
The user loses all unsaved data after terminating the session
15. Your recycle bin record limit is _____times the MBs in your general storage
They are upgradeable
Fiscal year - Licenses - Language - locale - time zones
Permissions
250
16. Who can view campaigns?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
All users
Sales Cloud
Summary or matrix (with at least one level of grouping)
17. A _____________ cannot be the controlling field for a dependent field.
build a custom forecast for the same
Custom objects - Field level security
used on an oppy
custom multi select picklist
18. A record of contact with customer support. A customer is reporting a problem or asking a question.
Google adwords
Case
Business Hours
Value is always required
19. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
The user is not able to edit it because it is read-only
Fiscal year - Licenses - Language - locale - time zones
multiple record types
a campaign member
20. You can map a custom lead field to only one of the following objects at a single instance
summary and matrix
Profile controls
Account - Contacts - Opportunities
300
21. All existing custom objects that were previously deployed will still be deployed when you....
All organization data
Business Hours
Custom picklist
upgrade a managed application
22. You need which permission to specify a running user other than yourself?
5 MB
View all data
User can log out all unsaved data is lost
The running user does not have access to the dashboard folder
23. Two options for restricting access via IP Ranges
not dependent fields
denied
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To use Case Queues to manage Cases
24. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Google adwords
build a custom forecast for the same
Page layouts
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
25. Personal tags cannot...
None of the users
A tab that combines a list view and related records into one screen with different frames.
be shared
Edit on solution
26. List Dashboard component types
Marketing -Call Center
Queue
Metric - table - gauge - chart - S-Control - VF page
The user loses all unsaved data after terminating the session
27. Software-as-a-service (SaaS) model
except Campaign
reportable
Accounts to Opportunities - or Contacts to Cases
Basically - the Gmail model - all you data is stored on servers
28. Managed package is always...
able to upgrade to other version
Adding a user to the sales team group
To use a Case Assignment
many to many
29. A custom lead field can be mapped to...
Mini Page Layout
same access to the document
One solution field
3
30. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
System Administrator profile and Marketing User Profile (import Leads)
Standard users
Rules and the use of Email Templates
None of the users
31. Give an example of where a junction object is used between standard objects.
Adding a user to the sales team group
before it is saved in Salesforce
Campaign Member or Contact Role
Objects on managed packages
32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
500
search for public tags
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
33. Custom summary formulas are...
All users of SFDC who have access to campaigns objects
calculations on summary fields
reportable
Give a list of campaigns that influenced the user
34. Salesforce for Microsoft Outlook is which type of client?
API
number from percentage
Adding a user to the sales team group
Default Locale - Default Language - Default Time Zone
35. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Components of the Console Tab
Salesforce CRM workflow
multiple fields in SFDC
Create a report
36. Sharing rule: ________ that grant access to groups of users.
Automated rules
build a custom forecast for the same
Custom summary and matrix reports
able to upgrade to other version
37. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
references another summary formula
not dependent fields
4000
30 days
38. A custom summary formula cannot reference ____________ in an object.
As short as a day and as long as a forever
3 or more hours per day
3
other formula fields
39. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Use cases for Email-to-Case
the level of visibility
Show details and add events
Salesforce and Marketing Automation - Customer Support Management
40. History tracking can be performed on the following standard objects except...
using the custom summary field
Forecasts
5 MB
Tabular reports
41. What data can you export out of SFDC?
an error report after the loading
previously approved process
All organization data
own a record and not see it
42. Picklist dependency rules are __________ during import.
5
not enforced
components of a profile
Use cases for Email-to-Case
43. To edit opportunity permission - where would you make the change?
multiple fields in SFDC
Custom forecasting
Profile
Solution Manager
44. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
IP address is unknown
controlling field for a dependent field
The user is not able to edit it because it is read-only
std price book or a price book
45. What is conditional highlighting for reports?
To let the user select values in the view picklist
Set thresholds for report analysis
used on an oppy
A running user
46. As an admin - you can schedule regular data imports...
using the data loader
Create on solution
Opportunity campaign related list - Contact campaign related list
controlling field for a dependent field
47. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
User setting
Solutions - Accounts - Opportunities
make a field required
48. While scheduling an email reports user specifies all except...
Rcord type
objects in a managed package
Elements within a Page Layout
link to report
49. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
based on their profile
Download AppExchange Packages
Use cases for Web-to-Case
50. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
folder access level
Sales Cloud
The Marketing User check box on the user profile page