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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
salesforce.com portal
Salesforce ID
Case Auto-Response Rule
When a Lead is converted
2. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
other formula fields
Rules and the use of Email Templates
Case
The user is not able to edit it because it is read-only
3. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
As short as a day and as long as a forever
territory management
Metric and gauge
Ideas
4. Available out of box - cannot be deleted (You can change the label name).
Standard Field
delete the field
the recycle bin
used on an oppy
5. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Difference between workflow rule and workflow approval process
routed to a default lead creator via email
Standard users
6. Specifying a "running user" in dashboard means...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Any user can view all records that the running user role can view
1
7. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Queue
web-to-lead
Opportunity campaign related list - Contact campaign related list
8. You need which permission to specify a running user other than yourself?
View all data
denied
Profile
rollup summary field
9. ____________ is available for custom fiscal years.
Custom forecasting
summary and matrix
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Sales Team Role
10. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
multiple record types
denied
territory management
active assignment rules
11. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
able to delete accounts
The email address of the user whose identify is being confirmed.
Account - Contacts - Opportunities
build a custom forecast for the same
12. When is a custom object created?
To capture unique data of the business
3
3 or more hours per day
Force.com
13. In conditional highlighting - how may maximum conditions are allowed per report?
3
Manage public documents
number from percentage
Rules and the use of Email Templates
14. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
objects in a managed package
summary and matrix reports
the record is saved/updated
The Marketing User check box on the user profile page
15. Field level security cannot be used to...
make a field required
salesforce.com portal
Call Support - Call Sales - Log a case online - Email Support
extend sharing for those records
16. Salesforce for Microsoft Outlook is which type of client?
the recycle bin
Standard Field
make a field required
API
17. You can map a single column from the csv file to...
reportable
As short as a day and as long as a forever
Force.com
multiple fields in SFDC
18. As a ________________ you can create page layout in the console and assign it to profiles.
before it is saved in Salesforce
csv files
Components of the Console Tab
system administrator
19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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on line
183
20. A person account is different from a business account because...
Standard User
There is only one record type in person account - There is no contact related list in person account
The user is not able to edit it because it is read-only
web-to-lead
21. Create ads that display on search engines is possible in SFDC using...
controlling field for a dependent field
Custom picklist
not dependent fields
Google
22. List the type of case queues commonly used by call centers.
salesforce.com portal
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Skill requirements - Product categories - Customer types - Service levels
parent.child relationships
23. The documents tab does not contain...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
make a field required
Opportunity campaign related list - Contact campaign related list
version control capabilities
24. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Adding a user to the sales team group
IP address is unknown
List view
User setting
25. Name three sources from which cases can be created.
Accounts to Opportunities - or Contacts to Cases
controlling field for a dependent field
Call Support - Call Sales - Log a case online - Email Support
To use Case Queues to manage Cases
26. Name the standard applications in the list.
Marketing -Call Center
Salesforce and Marketing Automation - Customer Support Management
Ideas
The user is not able to edit it because it is read-only
27. Where would you make changes in order to make default tabs visible?
User setting
Configure the settings and rules for Case processing - including Business Hours - and Escalation
using the custom summary field
Edit and Read opportunity
28. You cannot delete a product that is...
used on an oppy
except Campaign
link to report
Workflow rules
29. Why do you create a web tab?
To display extended web content on SF window
Case
controlling field for a dependent field
different types of sharing rules
30. Your recycle bin record limit is _____times the MBs in your general storage
Campaign Member or Contact Role
Export to excel
250
be shared
31. A _____________ cannot be the controlling field for a dependent field.
the new label value
salesforce.com portal
To display extended web content on SF window
custom multi select picklist
32. When is it appropriate to use the Import Wizard vs. the Data Loader?
30 days
Standard User
components of a profile
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
33. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Opportunity campaign related list - Contact campaign related list
denied
the level of visibility
34. How many lead assignment rules can be active at one time?
Hire Date
5 MB
before it is saved in Salesforce
1
35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Google adwords
Case queue
std price book or a price book
same access to the document
36. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
in activity history
delete the field
The user loses all unsaved data after terminating the session
Insert - update - upsert - delete
37. The administrator wants to track data over a period of time. Which graph would he use?
There is only one record type in person account - There is no contact related list in person account
Line
They are upgradeable
250
38. Give an example of where a junction object is used between standard objects.
lead conversion
To use the campaign import wizards
Google adwords
Campaign Member or Contact Role
39. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
300
Edit on solution
Salesforce CRM workflow
40. Record types are used to implement custom business processes by associating them to specific
Sales Team Role
Workflows
Page layouts
many to much
41. Name three benefits of the cloud computing model.
many to many
All users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce and Marketing Automation - Customer Support Management
42. How many roles can you create for your org?
500
Ideas
routed to a default lead creator via email
Contacts
43. The maximum # of time trigger actions
40
Set thresholds for report analysis
Hire Date
Edit and Read opportunity
44. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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183
45. Which is not a standard business object?
tasks scheduled calendar events
to a case
Sales Team Role
Ideas
46. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
One solution field
To use Case Queues to manage Cases
Automated rules
To let the user select values in the view picklist
47. What is the number of values allowed in dependent pick list?
based on their profile
summary and matrix reports
300
territory management
48. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
can be different users
different types of sharing rules
Opportunity campaign related list - Contact campaign related list
250
49. What is true about look up relationship?
routed to a default lead creator via email
tasks scheduled calendar events
Value is always required
Google adwords
50. ____________ is not available for printable lists
Profile
Export to excel
csv files
references another summary formula
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