Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom lead field can be mapped to...
std price book or a price book
Solution Manager
One solution field
lead conversion

2. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Force.com
To use the campaign import wizards
using the custom summary field

3. Which one of these may be a controlling field and a dependent field?
dashboard components
Field level security
Custom picklist
Components of the Console Tab

4. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
links two objects together
web-to-lead
Create a report

5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Accounts to Opportunities - or Contacts to Cases
using the custom summary field
To use Case Queues to manage Cases
A running user

6. Used to escalate a case if it has not been resolved within a specified period of time.
dashboard components
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case Escalation Rule
User can log out all unsaved data is lost

7. Dated exchange rates can be set in the time range of...
There is only one record type in person account - There is no contact related list in person account
using the custom summary field
extend sharing for those records
As short as a day and as long as a forever

8. Which graphs rely on grand total for dashboards?
components of a profile
User can log out all unsaved data is lost
conditional highlighting
Metric and gauge

9. Field level security cannot be used to...
Workflows
Field level security
make a field required
Objects on managed packages

10. A lookup field relationship...
5 MB
Business Hours
different types of sharing rules
links two objects together

11. The account owner - opportunit owners - and case owners...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Custom forecasting
Page layouts
can be different users

12. Personal tags cannot...
be shared
many to many
Contacts
3

13. Custom objects are...
must be between 5 and 50
Tabular reports
reportable
Configure the settings and rules for Case processing - including Business Hours - and Escalation

14. Determines the level of access to the dashboard data
be shared
reportable
As short as a day and as long as a forever
A running user

15. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Create a report
multiple record types
Use cases for Web-to-Case
Contacts

16. Inline editing updates the field when...
parent.child relationships
the record is saved/updated
Skill requirements - Product categories - Customer types - Service levels
not dependent fields

17. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Basically - the Gmail model - all you data is stored on servers
lead assignment rule
All organization data
To let the user select values in the view picklist

18. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Contract Manager
When a Lead is converted
50000
different types of sharing rules

19. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
To display extended web content on SF window
1 day
Summary and table
Call Support - Call Sales - Log a case online - Email Support

20. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Difference between workflow rule and workflow approval process
Skill requirements - Product categories - Customer types - Service levels
Page layouts

21. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Difference between workflow rule and workflow approval process
Edit on solution
use everywhere rule
the record is saved/updated

22. Calendar and Task Activities are both...
Salesforce ID
As short as a day and as long as a forever
tasks scheduled calendar events
make a field required

23. The system ___________ std lead fields to standard account - contact - and oppy fields.
Metric and gauge
automatically maps
reportable
One solution field

24. Can only view records
40
As short as a day and as long as a forever
Read-Only
300

25. The ____________ is a custom field that aggregates child record information in to the parent record.
multiple record types
Objects on managed packages
rollup summary field
Rules and the use of Email Templates

26. Name three settings on the Company Information page that administrators can edit.
Give a list of campaigns that influenced the user
no limits
Default Locale - Default Language - Default Time Zone
other formula fields

27. We cannot create sharing rules on...
Page layouts
Accounts - Contacts - Leads - Solutions - and Custom objects
routed to a default lead creator via email
objects in a managed package

28. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Marketing -Call Center
Metric and gauge
Hire Date

29. A public group is a grouping of all except...
Contract Manager
1 day
The email address of the user whose identify is being confirmed.
Queue

30. Name three sources from which cases can be created.
used on an oppy
active assignment rules
Call Support - Call Sales - Log a case online - Email Support
Create on solution

31. Users with access to opportunities as sales team members cannot...
Accounts to Opportunities - or Contacts to Cases
Custom objects - Field level security
extend sharing for those records
30 days

32. The maximum # of time trigger actions
5 MB
40
delete the field
User can log out all unsaved data is lost

33. Record types are used to implement custom business processes by associating them to specific
Forecasts
Page layouts
Google
Sales Team Role

34. A lead has been converted. Where can we find the campaigns associated with it?
Workflows
many to much
Marketing -Call Center
Opportunity campaign related list - Contact campaign related list

35. Two options for restricting access via IP Ranges
many to many
Forecasts
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Manage Letterheads - Manage Public Templates - Edit HTML Templates

36. If using customizable forecasting - there is a seperate...
The user loses all unsaved data after terminating the session
Contract Manager
Edit and Read opportunity
forecast role hierarchy

37. Reports that must be used to create dashboard components.
Campaign Member or Contact Role
YEAR(date_c) =YEAR(today())
multiple fields in SFDC
Custom summary and matrix reports

38. Can view - edit and delete their own records
Standard User
The user loses all unsaved data after terminating the session
Case Auto-Response Rule
multiple record types

39. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
automatically maps
Workflows
components of a profile

40. What is the salesforce Console?
log in to SFDC Profile
Territory Management
Tabular reports
A tab that combines a list view and related records into one screen with different frames.

41. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Standard users
Use cases for Email-to-Case
To let the user select values in the view picklist
territory management

42. Author and the owner do not have the...
version control capabilities
own a record and not see it
same access to the document
Rules and the use of Email Templates

43. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Case tasks
own a record and not see it
Adding a user to the sales team group
Configure the settings and rules for Case processing - including Business Hours - and Escalation

44. As a ________________ you can create page layout in the console and assign it to profiles.
Adding a user to the sales team group
rollup summary field
system administrator
tasks scheduled calendar events

45. The data loader can load all objects - including custom objects - It generates...
Queue
A tab that combines a list view and related records into one screen with different frames.
extend sharing for those records
an error report after the loading

46. All existing custom objects that were previously deployed will still be deployed when you....
previously approved process
3 or more hours per day
IP address is unknown
upgrade a managed application

47. ______________ will not give access to opportunity records that was previously a restricted account.
csv files
lead assignment rule
Adding a user to the sales team group
to a case

48. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
The email address of the user whose identify is being confirmed.
Basically - the Gmail model - all you data is stored on servers
Accounts - Contacts - Leads - Solutions - and Custom objects

49. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
IP address is unknown
upgrade a managed application
different types of sharing rules

50. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
dashboard components
objects in a managed package
The email address of the user whose identify is being confirmed.
Salesforce and Marketing Automation - Customer Support Management