Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A record of contact with customer support. A customer is reporting a problem or asking a question.






2. You cannot delete a product that is...






3. As a ________________ you can create page layout in the console and assign it to profiles.






4. Your recycle bin record limit is _____times the MBs in your general storage






5. If the lead has a record type - the default record type of the new owner is assigned to records created during...






6. Business process is available in following objects: _______________






7. Record types are not available in...






8. What is Salesforce?






9. What is true about managed packages?






10. The maximum # of time trigger actions






11. It is possible for a user to...






12. An online form to capture lead information - Email template response content published on your web site.






13. Who can view a campaign in SFDC?






14. Field level security cannot be used to...






15. Who can view campaigns?






16. The data loader can load all objects - including custom objects - It generates...






17. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






19. You can customize Profile to restrict users' ability to...






20. You can modify the contents of a folder if the ______________ is set to read/write.






21. A custom summary formula cannot reference ____________ in an object.






22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






23. Managed package is always...






24. Where do active currencies live?






25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






26. A delegated approver can revoke a...






27. It is possible for a user to...






28. Where would you make changes in order to make default tabs visible?






29. Super User - Can customize and administer the application






30. Applications are built on which platform?






31. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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32. Standard picklist fields can be controlling fields but...






33. A lookup field relationship...






34. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






35. List the functions of the Data Loader






36. A public group is a grouping of all except...






37. Campaigns and opportunities have a _____________ relationship.






38. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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39. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






40. The # of business hours that can be set for the organization to operate






41. Software-as-a-service (SaaS) model






42. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






43. Users can _____________ from the sidebar and advanced search






44. If a standard object is renamed - the reports are renamed based on...






45. Custom fiscal year works on a define once and...






46. Recycle bin houses deleted data for...






47. What is the limit on the compiled size of the formula field?






48. Which salesforce.com feature allows the org to capture ROI on online advertising?






49. Opportunities and quotes are a part of which cloud?






50. Which is not a standard business object?