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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
use everywhere rule
The user is not able to edit it because it is read-only
User can log out all unsaved data is lost
To let the user select values in the view picklist

2. You can customize Profile to restrict users' ability to...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Summary and table
log in to SFDC Profile
View the account - Edit the account

3. Opportunities and quotes are a part of which cloud?
Workflows
Accounts - Contacts - Leads - Solutions - and Custom objects
use everywhere rule
Sales Cloud

4. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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5. Used to escalate a case if it has not been resolved within a specified period of time.
able to delete accounts
able to upgrade to other version
The Marketing User check box on the user profile page
Case Escalation Rule

6. If using customizable forecasting - there is a seperate...
Tabular reports
forecast role hierarchy
The user loses all unsaved data after terminating the session
Rcord type

7. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
The Marketing User profile
number from percentage
Workflow rules
The designated weblead owner gets an email

8. What is the salesforce Console?
Automated rules
Contacts
Default Locale - Default Language - Default Time Zone
A tab that combines a list view and related records into one screen with different frames.

9. Specifying a "running user" in dashboard means...
Custom summary and matrix reports
Any user can view all records that the running user role can view
can be different users
rollup summary field

10. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Use cases for Email-to-Case
using the custom summary field
User setting
To capture unique data of the business

11. While scheduling an email reports user specifies all except...
Read-Only
no limits
Adding a user to the sales team group
link to report

12. You can then associate each business process with one or more record types and make it available to users...
To let the user select values in the view picklist
User can log out all unsaved data is lost
Master-detail - many-to-many - lookup - hierarchical
based on their profile

13. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
salesforce.com portal
Create a report
Adding a user to the sales team group
Custom forecasting

14. Which of these are inherited from objects on homepage in a console layout?
web-to-lead
Contacts
Custom objects - Field level security
User can log out all unsaved data is lost

15. How does the Import Wizard perform matching when updating records?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Salesforce ID
Salesforce CRM workflow
make a field required

16. ____________ is not available for printable lists
Export to excel
1 day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All users

17. Users with access to opportunities as sales team members cannot...
5 MB
log in to SFDC Profile
extend sharing for those records
lead conversion

18. The account owner - opportunit owners - and case owners...
can be different users
Opportunity campaign related list - Contact campaign related list
Fiscal year - Licenses - Language - locale - time zones
the recycle bin

19. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
300
250
Edit on solution
build a custom forecast for the same

20. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
300
To use Case Queues to manage Cases
automatically maps

21. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Contract Manager
Give a list of campaigns that influenced the user

22. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflow rules
Workflows
Case Auto-Response Rule
Elements within a Page Layout

23. Record types are used to implement custom business processes by associating them to specific
search for public tags
Edit on solution
All organization data
Page layouts

24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Show details and add events
Create a report
delete the field

25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
summary and matrix reports
except Campaign
Sales Team Role
Ideas

26. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
5
Ideas
When a Lead is converted
300

27. It is possible for a user to...
250
own a record and not see it
Standard User
Case queue

28. You can use conditional highlighting for which types of reports?
Profile
summary and matrix reports
Queue
All users of SFDC who have access to campaigns objects

29. What is the number of values allowed in dependent pick list?
the level of visibility
parent.child relationships
Master-detail - many-to-many - lookup - hierarchical
300

30. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
controlling field for a dependent field
Edit and Read opportunity
Edit on solution
territory management

31. There are _________ to new picklist or multi-select picklist values for any field during a single import
The user is not able to edit it because it is read-only
Marketing User
250
no limits

32. When you configure search settings for your organization - the new value...
must be between 5 and 50
own a record and not see it
The running user does not have access to the dashboard folder
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

33. If the data validation at web to lead form fails - who will get the error report?
Master-detail - many-to-many - lookup - hierarchical
The designated weblead owner gets an email
able to upgrade to other version
Use cases for Web-to-Case

34. You can import only ___________ per CSV file.
lead conversion
one language at a time
Master-detail - many-to-many - lookup - hierarchical
Value is always required

35. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Ideas
Solution Manager
Edit and Read opportunity
Salesforce CRM workflow

36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Unlimited
Fiscal year - Licenses - Language - locale - time zones
Permissions
before it is saved in Salesforce

37. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
the Professional Edition
Account - Contacts - Opportunities
Business Hours
YEAR(date_c) =YEAR(today())

38. Standard User Permissions + can manage published solutions + can manage solution categories
salesforce.com portal
number from percentage
Solution Manager
System Administrator profile and Marketing User Profile (import Leads)

39. To edit opportunity permission - where would you make the change?
Profile
Contract Manager
custom multi select picklist
build a custom forecast for the same

40. How many roles can you create for your org?
500
Queue
Use cases for Case Hierarchies
Forecasts

41. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Automated rules
Rules and the use of Email Templates
Tabular reports
Difference between workflow rule and workflow approval process

42. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the recycle bin
Create a report
Custom picklist

43. Permission to add a category to a solution require which permission
Create on solution
Sales Cloud
other formula fields
anyone in the team

44. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
own a record and not see it
Permissions
able to upgrade to other version
300

45. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Fiscal year - Licenses - Language - locale - time zones
4000
Case
Components of the Console Tab

46. The size limit for documents uploaded is...
5 MB
Summary or matrix (with at least one level of grouping)
Value is always required
Sales Cloud

47. During a lead import - you can choose to enable ___________ as part of the import.
Contract Manager
active assignment rules
40
Rules and the use of Email Templates

48. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
able to delete accounts
Salesforce and Marketing Automation - Customer Support Management
the Professional Edition

49. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
The Marketing User profile
Download AppExchange Packages
the new label value
User can log out all unsaved data is lost

50. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Case Auto-Response Rule
Mini Page Layout
One solution field

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Salesforce Certification

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