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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can import leads for the organization
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
1
Marketing User
Any user can view all records that the running user role can view

2. Conditional formatting is available for...
controlling field for a dependent field
4000
Summary and table
Default Locale - Default Language - Default Time Zone

3. When is a custom object created?
search for public tags
Force.com
Territory Management
To capture unique data of the business

4. Custom objects are...
Queue
reportable
Google adwords
components of a profile

5. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Role settings
As short as a day and as long as a forever
The Marketing User profile

6. The size limit for documents uploaded is...
The user loses all unsaved data after terminating the session
5 MB
Ideas
use everywhere rule

7. What objects may be imported or updated using the Import Wizard?
Case Escalation Rule
30 days
Accounts - Contacts - Leads - Solutions - and Custom objects
To capture unique data of the business

8. History tracking can be performed on the following standard objects except...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Forecasts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Contacts

9. Users with access to opportunities as sales team members cannot...
All users
extend sharing for those records
Unlimited
Line

10. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
lead assignment rule
version control capabilities
30 days

11. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
delete the field
The designated weblead owner gets an email
different types of sharing rules

12. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Case Escalation Rule
Show details and add events
Profile controls

13. What can stop a scheduled report-dashboard run?
One solution field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Account - Contacts - Opportunities
The running user does not have access to the dashboard folder

14. It is possible for a user to...
300
To display extended web content on SF window
own a record and not see it
Workflows

15. How would an administrator modify lookup records in a console layout?
Accounts - Contacts - Leads - Solutions - and Custom objects
The Marketing User check box on the user profile page
Queue
Mini Page Layout

16. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Standard User
components of a profile
Elements within a Page Layout

17. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
salesforce.com portal
different types of sharing rules
Solution Manager
Permissions

18. You can import only ___________ per CSV file.
Call Support - Call Sales - Log a case online - Email Support
Give a list of campaigns that influenced the user
not enforced
one language at a time

19. Picklist dependency rules are __________ during import.
Google adwords
not enforced
All users
the recycle bin

20. You can map a single column from the csv file to...
able to upgrade to other version
Configure the settings and rules for Case processing - including Business Hours - and Escalation
multiple fields in SFDC
Solutions - Accounts - Opportunities

21. If the data validation at web to lead form fails - who will get the error report?
To let the user select values in the view picklist
When a Lead is converted
The designated weblead owner gets an email
System Administrator profile and Marketing User Profile (import Leads)

22. Custom fiscal year works on a define once and...
automatically maps
use everywhere rule
make a field required
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

23. The documents tab does not contain...
version control capabilities
references another summary formula
Any user can view all records that the running user role can view
Call Support - Call Sales - Log a case online - Email Support

24. As a ________________ you can create page layout in the console and assign it to profiles.
lead assignment rule
the new label value
system administrator
build a custom forecast for the same

25. The ____________ is a custom field that aggregates child record information in to the parent record.
Solution Manager
Edit on solution
before it is saved in Salesforce
rollup summary field

26. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
previously approved process
All organization data
Ideas
The Marketing User profile

27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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28. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Read-Only
anyone in the team
View the account - Edit the account
lead conversion

29. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
To let the user select values in the view picklist
Adding a user to the sales team group
Show details and add events
make a field required

30. Can only view records
View all data
Automated rules
Read-Only
not dependent fields

31. Create and manage letterheads and email templates
folder access level
The email address of the user whose identify is being confirmed.
Workflows
Manage Letterheads - Manage Public Templates - Edit HTML Templates

32. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Adding a user to the sales team group
forecast role hierarchy
the record is saved/updated
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

33. You can create _____________ directly from the csv import file.
To let the user select values in the view picklist
1
Marketing User
parent.child relationships

34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
the record is saved/updated
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
5
using the custom summary field

35. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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36. How many lead assignment rules can be active at one time?
All organization data
YEAR(date_c) =YEAR(today())
1
Case tasks

37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
using the data loader
Workflows
Summary or matrix (with at least one level of grouping)
rollup summary field

38. All existing custom objects that were previously deployed will still be deployed when you....
Edit on solution
Insert - update - upsert - delete
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
upgrade a managed application

39. Managed package is always...
User setting
Difference between workflow rule and workflow approval process
able to upgrade to other version
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All users
automatically maps
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

41. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Difference between workflow rule and workflow approval process
5
Field level security

42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
controlling field for a dependent field
salesforce.com portal
Sales Team Role
The Marketing User profile

43. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
routed to a default lead creator via email
version control capabilities
the recycle bin

44. You can map a custom lead field to only one of the following objects at a single instance
40
Case tasks
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Account - Contacts - Opportunities

45. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Metric - table - gauge - chart - S-Control - VF page
folder access level
To use the campaign import wizards

46. To edit opportunity permission - where would you make the change?
Profile
parent.child relationships
search for public tags
API

47. Software-as-a-service (SaaS) model
None of the users
version control capabilities
Unlimited
Basically - the Gmail model - all you data is stored on servers

48. If a standard object is renamed - the reports are renamed based on...
own a record and not see it
the new label value
delete the field
Field level security

49. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Give a list of campaigns that influenced the user
To use Case Queues to manage Cases
multiple fields in SFDC
4k

50. Standard User Permissions + can edit - approve - activate and delete contracts
250
Contract Manager
extend sharing for those records
50000