Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Specifying a "running user" in dashboard means...
Lead - Contact - Solution
Any user can view all records that the running user role can view
custom multi select picklist
other formula fields

2. Name the standard applications in the list.
List view
Marketing -Call Center
delete the field
Field level security

3. Software-as-a-service (SaaS) model
Manage public documents
Metric - table - gauge - chart - S-Control - VF page
summary and matrix reports
Basically - the Gmail model - all you data is stored on servers

4. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Field level security
number from percentage
All users of SFDC who have access to campaigns objects
Create a report

5. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
the new label value
csv files
Configure the settings and rules for Case processing - including Business Hours - and Escalation

6. What is true about look up relationship?
Value is always required
Opportunity campaign related list - Contact campaign related list
Any user can view all records that the running user role can view
Tabular reports

7. Records in _____________ do not count against your organization's storage limits.
system administrator
Use cases for Case Hierarchies
the recycle bin
To use a Case Assignment

8. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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9. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
4000
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
active assignment rules
except Campaign

10. Who can import data for all users?
lead assignment rule
Gets assigned to lead owner's territory
System Administrator profile and Marketing User Profile (import Leads)
The Marketing User profile

11. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Queue
Permissions
Profile
View the account - Edit the account

12. You can map a custom lead field...
Metric and gauge
to a case
forecast role hierarchy
Master-detail - many-to-many - lookup - hierarchical

13. ______________ will not give access to opportunity records that was previously a restricted account.
YEAR(date_c) =YEAR(today())
no limits
Adding a user to the sales team group
before it is saved in Salesforce

14. What data can you request for in the weekly data export?
territory management
All organization data
dashboard components
Contacts

15. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts
upgrade a managed application
link to report

16. You can create _____________ directly from the csv import file.
parent.child relationships
The email address of the user whose identify is being confirmed.
All organization data
All organization data

17. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Value is always required
Case queue
300

18. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Forecasts
Call Support - Call Sales - Log a case online - Email Support
Case Auto-Response Rule
Difference between workflow rule and workflow approval process

19. Your recycle bin record limit is _____times the MBs in your general storage
250
Standard users
the new label value
Use cases for Case Hierarchies

20. Allows you to define different sets of picklist values for both standard and custom picklist.
not enforced
system administrator
Rcord type
Permissions

21. List the functions of the Data Loader
tasks scheduled calendar events
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
A tab that combines a list view and related records into one screen with different frames.
Insert - update - upsert - delete

22. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
references another summary formula
before it is saved in Salesforce
Download AppExchange Packages
std price book or a price book

23. Which information not captured on user record in Salesforce?
number from percentage
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Standard users
Hire Date

24. Used to escalate a case if it has not been resolved within a specified period of time.
Mini Page Layout
Case Escalation Rule
Accounts - Contacts - Leads - Solutions - and Custom objects
5

25. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Standard users
Edit on solution
To use Case Queues to manage Cases
parent.child relationships

26. Permission to add a category to a solution require which permission
Create on solution
an error report after the loading
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Web-to-Case

27. To edit opportunity permission - where would you make the change?
YEAR(date_c) =YEAR(today())
The Marketing User check box on the user profile page
Profile
30 days

28. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Create a report
build a custom forecast for the same
All organization data
Case tasks

29. What does a company profile contain?
Create on solution
Fiscal year - Licenses - Language - locale - time zones
Workflow rules
csv files

30. Standard User Permissions + can import leads for the organization
Edit on solution
the new label value
Marketing User
API

31. When a case is deleted - following are deleted except
Case tasks
50000
make a field required
The designated weblead owner gets an email

32. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
system administrator
Google adwords
using the data loader

33. What can stop a scheduled report-dashboard run?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case tasks
denied
The running user does not have access to the dashboard folder

34. Users can _____________ from the sidebar and advanced search
Google
Solutions - Accounts - Opportunities
in activity history
search for public tags

35. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
references another summary formula
folder access level
must be between 5 and 50
territory management

36. A workflow alert cannot be tracked...
in activity history
Insert - update - upsert - delete
version control capabilities
Sales Cloud

37. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
4k
Queue
Tabular reports
delete the field

38. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Case Auto-Response Rule
View the account - Edit the account
Business Hours
using the custom summary field

39. Give an example of a one-to many relationship between standard objects.
many to many
Marketing User
Accounts to Opportunities - or Contacts to Cases
csv files

40. Where would you make changes in order to make default tabs visible?
Profile
cause data loss
Read-Only
User setting

41. Name three sources from which cases can be created.
based on their profile
One solution field
Call Support - Call Sales - Log a case online - Email Support
Metric and gauge

42. The ____________ is a custom field that aggregates child record information in to the parent record.
50000
extend sharing for those records
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
rollup summary field

43. We cannot create sharing rules on...
objects in a managed package
folder access level
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
50000

44. Personal tags cannot...
Custom summary and matrix reports
Solution Manager
multiple fields in SFDC
be shared

45. Business process is available in following objects: _______________
4000
Metric and gauge
The designated weblead owner gets an email
Lead - Contact - Solution

46. Create ads that display on search engines is possible in SFDC using...
4k
Google
To let the user select values in the view picklist
conditional highlighting

47. How would an administrator modify lookup records in a console layout?
Show details and add events
All users of SFDC who have access to campaigns objects
Mini Page Layout
rollup summary field

48. You need which permission to specify a running user other than yourself?
View all data
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management
Workflow rules

49. Custom objects are...
using the data loader
must be between 5 and 50
reportable
Campaign Member or Contact Role

50. Can view - edit and delete their own records
link to report
many to many
There is only one record type in person account - There is no contact related list in person account
Standard User