Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom objects are...
Google adwords
reportable
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
one language at a time

2. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Case tasks
3 or more hours per day
Territory Management
territory management

3. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Difference between workflow rule and workflow approval process
User setting
The user loses all unsaved data after terminating the session
To capture unique data of the business

4. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Rcord type
Gets assigned to lead owner's territory
Case queue
to a case

5. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Metric - table - gauge - chart - S-Control - VF page
300
using the data loader
Case Auto-Response Rule

6. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
log in to SFDC Profile
Workflow rules
must be between 5 and 50
Show details and add events

7. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
not enforced
To let the user select values in the view picklist
Components of the Console Tab
different types of sharing rules

8. Conditional formatting is available for...
The designated weblead owner gets an email
Summary and table
dashboard components
System Administrator profile and Marketing User Profile (import Leads)

9. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Page layouts
YEAR(date_c) =YEAR(today())
link to report
Set thresholds for report analysis

10. We cannot create sharing rules on...
objects in a managed package
All users
link to report
make a field required

11. Name three benefits of the cloud computing model.
Case tasks
5 MB
40
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

12. If a standard object is renamed - the reports are renamed based on...
automatically maps
A running user
the new label value
To capture unique data of the business

13. You can delete the _____________ that is on an oppy.
The Marketing User profile
A tab that combines a list view and related records into one screen with different frames.
std price book or a price book
Gets assigned to lead owner's territory

14. You can then associate each business process with one or more record types and make it available to users...
Workflows
based on their profile
To let the user select values in the view picklist
summary and matrix reports

15. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
delete the field
territory management
able to delete accounts
As short as a day and as long as a forever

16. All existing custom objects that were previously deployed will still be deployed when you....
To use the campaign import wizards
1 day
All organization data
upgrade a managed application

17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Mini Page Layout
Sales Cloud
1 day
Rules and the use of Email Templates

18. You need which permission to specify a running user other than yourself?
references another summary formula
based on their profile
View all data
API

19. Page Layout - Field level security - Record Types
components of a profile
Sales Cloud
many to many
Custom Field

20. When is a custom object created?
Contract Manager
To capture unique data of the business
the new label value
Create on solution

21. A record of contact with customer support. A customer is reporting a problem or asking a question.
Unlimited
delete the field
Case
Metric - table - gauge - chart - S-Control - VF page

22. Two options for restricting access via IP Ranges
Standard Field
3 or more hours per day
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Accounts - Contacts - Leads - Solutions - and Custom objects

23. What is conditional highlighting for reports?
250
Set thresholds for report analysis
Summary and table
forecast role hierarchy

24. You can create _____________ directly from the csv import file.
Tabular reports
parent.child relationships
not dependent fields
Show details and add events

25. The administrator wants to track data over a period of time. Which graph would he use?
web-to-lead
Custom picklist
Line
Elements within a Page Layout

26. How many lead assignment rules can be active at one time?
Mini Page Layout
1
upgrade a managed application
Metric and gauge

27. Record types are not available in...
no limits
multiple record types
the Professional Edition
Accounts - Contacts - Leads - Solutions - and Custom objects

28. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
must be between 5 and 50
csv files
To let the user select values in the view picklist

29. List the places where Currency is specified
Page layouts
40
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
upgrade a managed application

30. Custom summary formulas are...
5 MB
calculations on summary fields
Any user can view all records that the running user role can view
upgrade a managed application

31. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
make a field required
std price book or a price book
User can log out all unsaved data is lost

32. What is true about look up relationships?
40
YEAR(date_c) =YEAR(today())
4000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

33. Where would you make changes in order to make default tabs visible?
Create a report
Custom summary and matrix reports
Opportunity campaign related list - Contact campaign related list
User setting

34. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
number from percentage
version control capabilities
Default Locale - Default Language - Default Time Zone
Elements within a Page Layout

35. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
the level of visibility
Field level security
your organization's workflow
Summary or matrix (with at least one level of grouping)

36. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
territory management
Custom objects - Field level security
Custom picklist

37. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
link to report
Hire Date
One solution field
a campaign member

38. Campaigns and opportunities have a _____________ relationship.
many to much
version control capabilities
All organization data
Profile controls

39. What is Salesforce?
Force.com
Salesforce and Marketing Automation - Customer Support Management
custom multi select picklist
All organization data

40. ____________ is available for custom fiscal years.
Rcord type
The running user does not have access to the dashboard folder
Custom forecasting
Create on solution

41. An online form to capture lead information - Email template response content published on your web site.
own a record and not see it
delete the field
One solution field
web-to-lead

42. _____________can import a maximum of 500 account records in a session.
Custom Field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
routed to a default lead creator via email
Standard users

43. Show up to 2000 records in the record count display - Print up to 1000 records in print view
50000
List view
the Professional Edition
able to delete accounts

44. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
500
territory management
The email address of the user whose identify is being confirmed.

45. A lookup field relationship...
links two objects together
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Custom forecasting
components of a profile

46. How many roles can you create for your org?
Difference between workflow rule and workflow approval process
Case queue
3
500

47. Permission to add a category to a solution require which permission
Create on solution
Ideas
300
Case Escalation Rule

48. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Objects on managed packages
3 or more hours per day
Solution Manager

49. Who can view campaigns?
summary and matrix reports
Any user can view all records that the running user role can view
All users
Basically - the Gmail model - all you data is stored on servers

50. Where do active currencies live?
Line
As short as a day and as long as a forever
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts