Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which graphs rely on grand total for dashboards?
Lead - Contact - Solution
Metric and gauge
Skill requirements - Product categories - Customer types - Service levels
csv files

2. While scheduling an email reports user specifies all except...
link to report
own a record and not see it
forecast role hierarchy
same access to the document

3. What is true about look up relationship?
build a custom forecast for the same
Salesforce and Marketing Automation - Customer Support Management
make a field required
Value is always required

4. Error on failed web to lead validation is...
Case tasks
Configure the settings and rules for Case processing - including Business Hours - and Escalation
make a field required
routed to a default lead creator via email

5. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
before it is saved in Salesforce
components of a profile
active assignment rules

6. Determines the level of access to the dashboard data
denied
To use Case Queues to manage Cases
A running user
5

7. How does the Import Wizard perform matching when updating records?
search for public tags
other formula fields
Salesforce ID
Edit on solution

8. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
reportable
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Mini Page Layout

9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
4000
The user loses all unsaved data after terminating the session
Workflows

10. Specifying a "running user" in dashboard means...
Profile
User can log out all unsaved data is lost
Any user can view all records that the running user role can view
The Marketing User check box on the user profile page

11. List the type of case queues commonly used by call centers.
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
3
use everywhere rule

12. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Contacts
salesforce.com portal
The Marketing User check box on the user profile page
Field level security

13. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
can be different users
List view
To capture unique data of the business

14. What is the number of values allowed in dependent pick list?
300
Custom objects - Field level security
Page layouts
Use cases for Email-to-Case

15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
parent.child relationships
4000
Forecasts
YEAR(date_c) =YEAR(today())

17. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Case tasks
not dependent fields
using the custom summary field
Edit and Read opportunity

18. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Case queue
summary and matrix
territory management
Set thresholds for report analysis

19. Managed package is always...
own a record and not see it
Manage public documents
Gets assigned to lead owner's territory
able to upgrade to other version

20. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
many to many
Read-Only
multiple fields in SFDC

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Metric and gauge
Give a list of campaigns that influenced the user
Campaign Member or Contact Role
Sales Team Role

22. What is conditional highlighting for reports?
Set thresholds for report analysis
Adding a user to the sales team group
5 MB
Fiscal year - Licenses - Language - locale - time zones

23. How would an administrator modify lookup records in a console layout?
Mini Page Layout
csv files
The Marketing User check box on the user profile page
anyone in the team

24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Export to excel
300
They are upgradeable
Case Auto-Response Rule

25. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Campaign Member or Contact Role
own a record and not see it
denied
used on an oppy

26. In list view enhancements - users cannot export list results to...
custom multi select picklist
the record is saved/updated
A tab that combines a list view and related records into one screen with different frames.
csv files

27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
system administrator
Use cases for Email-to-Case
Use cases for Case Hierarchies
std price book or a price book

28. The administrator wants to track data over a period of time. Which graph would he use?
5 MB
Line
different types of sharing rules
dashboard components

29. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
the recycle bin
summary and matrix
To use the campaign import wizards

30. You can customize Profile to restrict users' ability to...
3
300
When a Lead is converted
log in to SFDC Profile

31. What objects may be imported or updated using the Import Wizard?
Marketing User
5 MB
Basically - the Gmail model - all you data is stored on servers
Accounts - Contacts - Leads - Solutions - and Custom objects

32. You can then associate each business process with one or more record types and make it available to users...
Line
Use cases for Email-to-Case
based on their profile
std price book or a price book

33. What is the limit on the compiled size of the formula field?
web-to-lead
the record is saved/updated
4k
All organization data

34. Standard objects examples
User can log out all unsaved data is lost
Skill requirements - Product categories - Customer types - Service levels
Solutions - Accounts - Opportunities
many to many

35. Custom summary formula on report...
Account - Contacts - Opportunities
Salesforce ID
Line
references another summary formula

36. A _____________ cannot be the controlling field for a dependent field.
must be between 5 and 50
active assignment rules
custom multi select picklist
The user loses all unsaved data after terminating the session

37. You can import only ___________ per CSV file.
different types of sharing rules
50000
one language at a time
Create a report

38. Who can view campaigns?
multiple record types
The user loses all unsaved data after terminating the session
All users
no limits

39. What information in the user record cannot be captured without a custom field?
1
Edit and Read opportunity
Account - Contacts - Opportunities
Hire date

40. To edit opportunity permission - where would you make the change?
Profile
Force.com
summary and matrix
calculations on summary fields

41. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
make a field required
the Professional Edition
log in to SFDC Profile
Permissions

42. Standard User Permissions + can manage published solutions + can manage solution categories
View the account - Edit the account
IP address is unknown
Summary and table
Solution Manager

43. The maximum number of values allowed in a controlling field.
automatically maps
300
Elements within a Page Layout
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

44. A role has a ________ relationship with users.
many to many
folder access level
The email address of the user whose identify is being confirmed.
Custom forecasting

45. A person account is different from a business account because...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
There is only one record type in person account - There is no contact related list in person account
The designated weblead owner gets an email
build a custom forecast for the same

46. Who can import data for all users?
version control capabilities
40
Case Auto-Response Rule
System Administrator profile and Marketing User Profile (import Leads)

47. A lead has been converted. Where can we find the campaigns associated with it?
Campaign Member or Contact Role
Opportunity campaign related list - Contact campaign related list
Custom objects - Field level security
other formula fields

48. Opportunities and quotes are a part of which cloud?
Sales Cloud
Summary or matrix (with at least one level of grouping)
Contacts
Use cases for Case Hierarchies

49. How many roles can you create for your org?
1
Objects on managed packages
web-to-lead
500

50. It is possible for a user to...
the level of visibility
make a field required
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it