Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reports that must be used to create dashboard components.






2. Show up to 2000 records in the record count display - Print up to 1000 records in print view






3. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






4. You can map a custom lead field...






5. Who can view a campaign in SFDC?






6. Dated exchange rates can be set in the time range of...






7. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






8. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






9. You can create _____________ directly from the csv import file.






10. Record types are used to implement custom business processes by associating them to specific






11. You can map a custom lead field to only one of the following objects at a single instance






12. How many Editions are there in SFDC?






13. You can use _______________ for summary and matrix reporting only.






14. What is the limit on the compiled size of the formula field?






15. Name three settings on the Company Information page that administrators can edit.






16. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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17. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






18. List the functions of the Data Loader






19. Sharing rule: ________ that grant access to groups of users.






20. Name the standard applications in the list.






21. What is true about look up relationship?






22. Records in _____________ do not count against your organization's storage limits.






23. In conditional highlighting - how may maximum conditions are allowed per report?






24. Field level security cannot be used to...






25. Picklist dependency rules are __________ during import.






26. How many roles can you create for your org?






27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






28. You can use conditional highlighting for which types of reports?






29. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






30. There are _________ to new picklist or multi-select picklist values for any field during a single import






31. It is possible for a user to...






32. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






33. Campaigns and opportunities have a _____________ relationship.






34. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






35. The # of business hours that can be set for the organization to operate






36. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






37. Permission to add a category to a solution require which permission






38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






39. While scheduling an email reports user specifies all except...






40. Error on failed web to lead validation is...






41. In order to implement more than one business process - ____________must also be implemented.






42. A public group is a grouping of all except...






43. When you configure search settings for your organization - the new value...






44. You must create the business process before creating record types for each of these objects...






45. Available out of box - cannot be deleted (You can change the label name).






46. The size limit for documents uploaded is...






47. What is conditional highlighting for reports?






48. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






49. Which one of these may be a controlling field and a dependent field?






50. How does the Import Wizard perform matching when updating records?