Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can import only ___________ per CSV file.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Ideas
one language at a time

2. What data can you request for in the weekly data export?
Create on solution
All organization data
Ideas
using the custom summary field

3. Permission to add a category to a solution require which permission
Tabular reports
can be different users
parent.child relationships
Create on solution

4. Where do active currencies live?
As short as a day and as long as a forever
4k
Sales Cloud
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

5. The administrator wants to track data over a period of time. Which graph would he use?
Line
5 MB
reportable
5

6. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
multiple fields in SFDC
an error report after the loading
Custom Field

7. What is conditional highlighting for reports?
Basically - the Gmail model - all you data is stored on servers
Google
Set thresholds for report analysis
must be between 5 and 50

8. Salesforce for Microsoft Outlook is which type of client?
Call Support - Call Sales - Log a case online - Email Support
API
None of the users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

9. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Custom summary and matrix reports
Permissions
Standard Field

10. Records in _____________ do not count against your organization's storage limits.
All organization data
3
the recycle bin
able to delete accounts

11. To edit opportunity permission - where would you make the change?
Give a list of campaigns that influenced the user
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Custom summary and matrix reports
Profile

12. You need which permission to specify a running user other than yourself?
Solutions - Accounts - Opportunities
View all data
The designated weblead owner gets an email
When a Lead is converted

13. You can create _____________ directly from the csv import file.
Custom objects - Field level security
Fiscal year - Licenses - Language - locale - time zones
Case Auto-Response Rule
parent.child relationships

14. A public group is a grouping of all except...
own a record and not see it
Rules and the use of Email Templates
Opportunity campaign related list - Contact campaign related list
Queue

15. Custom objects are...
denied
30 days
reportable
Marketing User

16. Which of these are inherited from objects on homepage in a console layout?
Skill requirements - Product categories - Customer types - Service levels
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Contacts
Custom objects - Field level security

17. What is the role of Primary Object when creating custom report types?
IP address is unknown
To let the user select values in the view picklist
Give a list of campaigns that influenced the user
based on their profile

18. May be used to group related cases - or to split one case into many different parts.
System Administrator profile and Marketing User Profile (import Leads)
Profile controls
The email address of the user whose identify is being confirmed.
Use cases for Case Hierarchies

19. The maximum # of time trigger actions
in activity history
Standard Field
Custom forecasting
40

20. What objects may be imported or updated using the Import Wizard?
All users
Accounts - Contacts - Leads - Solutions - and Custom objects
using the custom summary field
your organization's workflow

21. An account team can be added by all except...
be shared
anyone in the team
Territory Management
System Administrator

22. The # of business hours that can be set for the organization to operate
an error report after the loading
Unlimited
50000
not enforced

23. Sharing rules can be formed on the following except...
Objects on managed packages
Basically - the Gmail model - all you data is stored on servers
1 day
no limits

24. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Metric and gauge
To let the user select values in the view picklist
Sales Team Role
Gets assigned to lead owner's territory

25. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
controlling field for a dependent field
To use the campaign import wizards
based on their profile

26. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Skill requirements - Product categories - Customer types - Service levels
the level of visibility
Automated rules
Profile

27. When is it appropriate to use the Import Wizard vs. the Data Loader?
Marketing -Call Center
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Fiscal year - Licenses - Language - locale - time zones
All users

28. Calendar and Task Activities are both...
Difference between workflow rule and workflow approval process
One solution field
cause data loss
tasks scheduled calendar events

29. Record types are used to implement custom business processes by associating them to specific
Mini Page Layout
Page layouts
own a record and not see it
Custom picklist

30. When is a custom object created?
Set thresholds for report analysis
3 or more hours per day
your organization's workflow
To capture unique data of the business

31. The account owner - opportunit owners - and case owners...
can be different users
Solution Manager
One solution field
Case

32. A record of contact with customer support. A customer is reporting a problem or asking a question.
Read-Only
to a case
Case
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

33. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
rollup summary field
Rules and the use of Email Templates
4k

34. Managed package is always...
250
csv files
None of the users
able to upgrade to other version

35. List Dashboard component types
Tabular reports
The email address of the user whose identify is being confirmed.
Metric - table - gauge - chart - S-Control - VF page
Standard User

36. Software-as-a-service (SaaS) model
in activity history
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
System Administrator profile and Marketing User Profile (import Leads)
Basically - the Gmail model - all you data is stored on servers

37. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Territory Management
one language at a time
multiple fields in SFDC

38. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Force.com
Use cases for Email-to-Case
search for public tags
Permissions

39. We cannot create sharing rules on...
except Campaign
All users of SFDC who have access to campaigns objects
Profile
objects in a managed package

40. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
web-to-lead
The user is not able to edit it because it is read-only
Standard User
link to report

41. Sharing rule: ________ that grant access to groups of users.
Automated rules
Components of the Console Tab
View the account - Edit the account
the new label value

42. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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43. Allows you to define different sets of picklist values for both standard and custom picklist.
controlling field for a dependent field
Rcord type
delete the field
your organization's workflow

44. There are _________ to new picklist or multi-select picklist values for any field during a single import
View the account - Edit the account
used on an oppy
denied
no limits

45. It is possible for a user to...
the level of visibility
objects in a managed package
System Administrator profile and Marketing User Profile (import Leads)
own a record and not see it

46. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Sales Team Role
Difference between workflow rule and workflow approval process
own a record and not see it
the recycle bin

47. The ____________ is a custom field that aggregates child record information in to the parent record.
references another summary formula
rollup summary field
cause data loss
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

48. Who can view campaigns?
Profile
All users
Gets assigned to lead owner's territory
using the data loader

49. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
not enforced
Salesforce ID
before it is saved in Salesforce
no limits

50. Charts - Tables - Metrics - Gauge
Give a list of campaigns that influenced the user
Export to excel
Salesforce ID
dashboard components