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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In order to implement more than one business process - ____________must also be implemented.
Metric - table - gauge - chart - S-Control - VF page
multiple record types
1
in activity history

2. The size limit for documents uploaded is...
Profile
Salesforce ID
different types of sharing rules
5 MB

3. Why do you create a web tab?
Insert - update - upsert - delete
Lead - Contact - Solution
To display extended web content on SF window
Queue

4. Custom summary formulas are...
calculations on summary fields
Line
before it is saved in Salesforce
csv files

5. A public group is a grouping of all except...
Summary and table
250
the Professional Edition
Queue

6. Which is not a standard business object?
Accounts - Contacts - Leads - Solutions - and Custom objects
Hire date
make a field required
Ideas

7. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Contract Manager
Case Auto-Response Rule
A running user

8. What is true about managed packages?
anyone in the team
forecast role hierarchy
search for public tags
They are upgradeable

9. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Custom picklist
Basically - the Gmail model - all you data is stored on servers
multiple fields in SFDC

10. A custom multi-select pick list cannot be a...
controlling field for a dependent field
When a Lead is converted
None of the users
Ideas

11. Give an example of a one-to many relationship between standard objects.
search for public tags
Accounts to Opportunities - or Contacts to Cases
Custom objects - Field level security
many to many

12. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Permissions
Standard Field
salesforce.com portal

13. How many roles can you create for your org?
Default Locale - Default Language - Default Time Zone
To capture unique data of the business
500
Manage Letterheads - Manage Public Templates - Edit HTML Templates

14. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Case
3
Contract Manager

15. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Opportunity campaign related list - Contact campaign related list
When a Lead is converted
Case Auto-Response Rule
make a field required

16. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
same access to the document
Download AppExchange Packages
using the data loader
Contract Manager

17. Which report formats must be used to create dashboard components?
One solution field
folder access level
Summary or matrix (with at least one level of grouping)
Line

18. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
All organization data
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Salesforce CRM workflow
one language at a time

19. A role has a ________ relationship with users.
own a record and not see it
Export to excel
many to many
Show details and add events

20. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Solution Manager
csv files
All users of SFDC who have access to campaigns objects

21. When is it appropriate to use the Import Wizard vs. the Data Loader?
API
Use cases for Web-to-Case
Account - Contacts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Use cases for Web-to-Case
To use Case Queues to manage Cases
Insert - update - upsert - delete
many to much

23. You need which permission to specify a running user other than yourself?
lead assignment rule
YEAR(date_c) =YEAR(today())
View all data
Elements within a Page Layout

24. Create ads that display on search engines is possible in SFDC using...
version control capabilities
different types of sharing rules
Google
Custom Field

25. If the lead has a record type - the default record type of the new owner is assigned to records created during...
View all data
4000
Queue
lead conversion

26. How does the Import Wizard perform matching when updating records?
able to upgrade to other version
Custom Field
Salesforce ID
Export to excel

27. If the data validation at web to lead form fails - who will get the error report?
able to upgrade to other version
Standard users
cause data loss
The designated weblead owner gets an email

28. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Force.com
To let the user select values in the view picklist
Custom picklist

29. Where would you make changes in order to make default tabs visible?
The Marketing User check box on the user profile page
Queue
using the custom summary field
User setting

30. Picklist dependency rules are __________ during import.
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
not enforced
Sales Team Role

31. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
A running user
reportable
Case
Create a report

32. If a standard object is renamed - the reports are renamed based on...
There is only one record type in person account - There is no contact related list in person account
not enforced
the new label value
500

33. Custom fiscal year works on a define once and...
search for public tags
use everywhere rule
before it is saved in Salesforce
make a field required

34. During a lead import - you can choose to enable ___________ as part of the import.
dashboard components
Create on solution
build a custom forecast for the same
active assignment rules

35. A _____________ cannot be the controlling field for a dependent field.
Metric - table - gauge - chart - S-Control - VF page
rollup summary field
custom multi select picklist
Edit and Read opportunity

36. The maximum # of time trigger actions
40
Read-Only
View all data
one language at a time

37. There are _________ to new picklist or multi-select picklist values for any field during a single import
automatically maps
no limits
web-to-lead
the recycle bin

38. A lookup field relationship...
View all data
links two objects together
Workflows
Salesforce and Marketing Automation - Customer Support Management

39. Super User - Can customize and administer the application
Salesforce ID
Create on solution
Gets assigned to lead owner's territory
System Administrator

40. Determines the level of access to the dashboard data
The user loses all unsaved data after terminating the session
Automated rules
One solution field
A running user

41. Applications are built on which platform?
Metric - table - gauge - chart - S-Control - VF page
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Permissions
Force.com

42. As an admin - you can schedule regular data imports...
tasks scheduled calendar events
3 or more hours per day
log in to SFDC Profile
using the data loader

43. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Any user can view all records that the running user role can view
As short as a day and as long as a forever
3 or more hours per day
30 days

44. The # of business hours that can be set for the organization to operate
Sales Team Role
links two objects together
Any user can view all records that the running user role can view
Unlimited

45. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
must be between 5 and 50
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
300
Standard users

46. The size limit for documents uploaded is...
Tabular reports
an error report after the loading
1
5 MB

47. Reports that must be used to create dashboard components.
Custom summary and matrix reports
upgrade a managed application
using the data loader
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

48. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
A tab that combines a list view and related records into one screen with different frames.
All organization data
Custom summary and matrix reports
None of the users

49. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Export to excel
The Marketing User profile
in activity history
Rules and the use of Email Templates

50. How many lead assignment rules can be active at one time?
1
The Marketing User profile
300
previously approved process

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Salesforce Certification

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