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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What data can you request for in the weekly data export?
except Campaign
Case tasks
territory management
All organization data

2. The documents tab does not contain...
Summary or matrix (with at least one level of grouping)
csv files
version control capabilities
User setting

3. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
5 MB
previously approved process
make a field required

4. Field level security cannot be used to...
3
system administrator
many to many
make a field required

5. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
the recycle bin
Tabular reports
YEAR(date_c) =YEAR(today())
The Marketing User check box on the user profile page

6. Sharing rule: ________ that grant access to groups of users.
folder access level
link to report
other formula fields
Automated rules

7. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
links two objects together
summary and matrix reports
None of the users

8. A role has a ________ relationship with users.
cause data loss
Account - Contacts - Opportunities
many to many
upgrade a managed application

9. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
many to many
Case queue
custom multi select picklist
Standard User

10. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Account - Contacts - Opportunities
rollup summary field
View the account - Edit the account

11. Campaigns and opportunities have a _____________ relationship.
territory management
Territory Management
many to much
Call Support - Call Sales - Log a case online - Email Support

12. Changing the data type of an existing custom field can cause data loss while changing to...
The user is not able to edit it because it is read-only
number from percentage
Custom Field
a campaign member

13. Create ads that display on search engines is possible in SFDC using...
Profile
Google
List view
Workflows

14. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Unlimited
The Marketing User profile
tasks scheduled calendar events

15. If the data validation at web to lead form fails - who will get the error report?
Create on solution
Tabular reports
Master-detail - many-to-many - lookup - hierarchical
The designated weblead owner gets an email

16. Permission to add a category to a solution require which permission
able to upgrade to other version
Custom forecasting
Create on solution
Standard User

17. Which one of these may be a controlling field and a dependent field?
Sales Cloud
an error report after the loading
Custom picklist
salesforce.com portal

18. May be used to group related cases - or to split one case into many different parts.
API
tasks scheduled calendar events
Case tasks
Use cases for Case Hierarchies

19. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Set thresholds for report analysis
Custom Field
except Campaign
Profile controls

20. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Give a list of campaigns that influenced the user
references another summary formula
The email address of the user whose identify is being confirmed.
can be different users

21. Calendar and Task Activities are both...
Mini Page Layout
Master-detail - many-to-many - lookup - hierarchical
tasks scheduled calendar events
many to much

22. Custom summary formulas are...
5 MB
calculations on summary fields
Manage public documents
Marketing User

23. When is it appropriate to use the Import Wizard vs. the Data Loader?
link to report
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
3
other formula fields

24. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Lead - Contact - Solution
using the data loader
summary and matrix

25. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
denied
The user is not able to edit it because it is read-only
To use a Case Assignment
Google

26. What objects may be imported or updated using the Import Wizard?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
use everywhere rule
Permissions
Accounts - Contacts - Leads - Solutions - and Custom objects

27. Record types are not available in...
summary and matrix reports
300
the Professional Edition
Skill requirements - Product categories - Customer types - Service levels

28. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
When a Lead is converted
Line
links two objects together
Salesforce CRM workflow

29. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
When a Lead is converted
to a case
version control capabilities

30. Types of relationships that can exist between objects
an error report after the loading
Edit on solution
Master-detail - many-to-many - lookup - hierarchical
All users of SFDC who have access to campaigns objects

31. You cannot delete a product that is...
used on an oppy
make a field required
System Administrator profile and Marketing User Profile (import Leads)
upgrade a managed application

32. What is true about look up relationship?
Value is always required
YEAR(date_c) =YEAR(today())
Default Locale - Default Language - Default Time Zone
Show details and add events

33. Opportunities and quotes are a part of which cloud?
Hire date
Sales Cloud
Case tasks
Difference between workflow rule and workflow approval process

34. How many roles can you create for your org?
able to delete accounts
500
in activity history
Elements within a Page Layout

35. Business process is available in following objects: _______________
Lead - Contact - Solution
Read-Only
able to delete accounts
anyone in the team

36. Custom summary formula on report...
Use cases for Case Hierarchies
use everywhere rule
controlling field for a dependent field
references another summary formula

37. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
calculations on summary fields
different types of sharing rules
Case
YEAR(date_c) =YEAR(today())

38. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Manage public documents
Export to excel
not dependent fields

39. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
an error report after the loading
250
Rules and the use of Email Templates

40. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
routed to a default lead creator via email
IP address is unknown
upgrade a managed application
build a custom forecast for the same

41. Which of the following does not need business process?
Contacts
Ideas
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
make a field required

42. An account team can be added by all except...
anyone in the team
40
many to many
Sales Team Role

43. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Use cases for Email-to-Case
Profile
build a custom forecast for the same
Sales Cloud

44. You can map a custom lead field to only one of the following objects at a single instance
make a field required
Account - Contacts - Opportunities
Hire date
50000

45. ____________ is available for custom fiscal years.
Custom objects - Field level security
Custom forecasting
1
Sales Team Role

46. Conditional formatting is available for...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
different types of sharing rules
Summary and table
forecast role hierarchy

47. Give an example of where a junction object is used between standard objects.
Summary and table
Difference between workflow rule and workflow approval process
Campaign Member or Contact Role
Standard Field

48. The account owner - opportunit owners - and case owners...
3 or more hours per day
using the custom summary field
an error report after the loading
can be different users

49. Reports that must be used to create dashboard components.
Custom summary and matrix reports
The designated weblead owner gets an email
no limits
can be different users

50. The ____________ is a custom field that aggregates child record information in to the parent record.
Basically - the Gmail model - all you data is stored on servers
rollup summary field
number from percentage
not enforced

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Salesforce Certification

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