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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Field level security cannot be used to...
make a field required
Summary or matrix (with at least one level of grouping)
previously approved process
Metric and gauge
2. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Custom objects - Field level security
Lead - Contact - Solution
Rules and the use of Email Templates
make a field required
3. In list view enhancements - users cannot export list results to...
own a record and not see it
csv files
Metric and gauge
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
4. Why do you create a web tab?
To display extended web content on SF window
an error report after the loading
Give a list of campaigns that influenced the user
Workflow rules
5. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Salesforce and Marketing Automation - Customer Support Management
None of the users
6. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
references another summary formula
All organization data
delete the field
View all data
7. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Give a list of campaigns that influenced the user
csv files
folder access level
8. You can use conditional highlighting for which types of reports?
summary and matrix reports
Case tasks
own a record and not see it
Hire date
9. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
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10. What is the salesforce Console?
objects in a managed package
A tab that combines a list view and related records into one screen with different frames.
use everywhere rule
a campaign member
11. An online form to capture lead information - Email template response content published on your web site.
Accounts - Contacts - Leads - Solutions - and Custom objects
Custom Field
4000
web-to-lead
12. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Difference between workflow rule and workflow approval process
User setting
Metric - table - gauge - chart - S-Control - VF page
13. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
As short as a day and as long as a forever
an error report after the loading
Profile controls
Hire date
14. May be used to group related cases - or to split one case into many different parts.
std price book or a price book
All users of SFDC who have access to campaigns objects
There is only one record type in person account - There is no contact related list in person account
Use cases for Case Hierarchies
15. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Forecasts
Give a list of campaigns that influenced the user
the Professional Edition
4000
16. A _____________ cannot be the controlling field for a dependent field.
Standard users
custom multi select picklist
Account - Contacts - Opportunities
summary and matrix
17. Permission to add a category to a solution require which permission
Case Escalation Rule
Any user can view all records that the running user role can view
Workflows
Create on solution
18. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Solutions - Accounts - Opportunities
5
List view
19. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
View all data
reportable
Google adwords
20. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
before it is saved in Salesforce
Manage public documents
A tab that combines a list view and related records into one screen with different frames.
21. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Set thresholds for report analysis
Campaign Member or Contact Role
one language at a time
22. Inline editing updates the field when...
tasks scheduled calendar events
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
using the custom summary field
the record is saved/updated
23. Which of these are inherited from objects on homepage in a console layout?
40
Custom objects - Field level security
dashboard components
The running user does not have access to the dashboard folder
24. The # of business hours that can be set for the organization to operate
Unlimited
Show details and add events
Rcord type
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
25. The size limit for documents uploaded is...
5 MB
Default Locale - Default Language - Default Time Zone
Marketing -Call Center
300
26. In order to implement more than one business process - ____________must also be implemented.
Role settings
system administrator
multiple record types
an error report after the loading
27. Name three benefits of the cloud computing model.
can be different users
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Marketing User
The Marketing User profile
28. Salesforce for Microsoft Outlook is which type of client?
API
active assignment rules
300
5 MB
29. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
same access to the document
To use the campaign import wizards
used on an oppy
500
30. Field level security cannot be used to...
To capture unique data of the business
Campaign Member or Contact Role
make a field required
Value is always required
31. The account owner - opportunit owners - and case owners...
denied
version control capabilities
can be different users
references another summary formula
32. Can view - edit and delete their own records
Standard User
Accounts - Contacts - Leads - Solutions - and Custom objects
Edit and Read opportunity
Automated rules
33. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Manage public documents
All organization data
log in to SFDC Profile
able to delete accounts
34. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
None of the users
Queue
Metric and gauge
35. What is true about look up relationships?
Solutions - Accounts - Opportunities
denied
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Basically - the Gmail model - all you data is stored on servers
36. Standard User Permissions + can import leads for the organization
Metric and gauge
Standard User
To use Case Queues to manage Cases
Marketing User
37. Recycle bin houses deleted data for...
Salesforce and Marketing Automation - Customer Support Management
30 days
As short as a day and as long as a forever
Download AppExchange Packages
38. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
the Professional Edition
IP address is unknown
1
Show details and add events
39. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
IP address is unknown
no limits
Case Auto-Response Rule
Difference between workflow rule and workflow approval process
40. You can map a single column from the csv file to...
be shared
Workflow rules
When a Lead is converted
multiple fields in SFDC
41. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Create a report
cause data loss
Opportunity campaign related list - Contact campaign related list
42. Custom fiscal year works on a define once and...
use everywhere rule
Custom forecasting
Summary and table
territory management
43. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Marketing -Call Center
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Objects on managed packages
44. The maximum number of values allowed in a controlling field.
Export to excel
User setting
300
dashboard components
45. What is the number of values allowed in dependent pick list?
use everywhere rule
300
5 MB
Marketing -Call Center
46. What information in the user record cannot be captured without a custom field?
Hire date
summary and matrix
Manage Letterheads - Manage Public Templates - Edit HTML Templates
denied
47. Sharing rule: ________ that grant access to groups of users.
link to report
Automated rules
log in to SFDC Profile
Solutions - Accounts - Opportunities
48. Opportunities and quotes are a part of which cloud?
Summary and table
used on an oppy
Sales Cloud
Show details and add events
49. It is possible for a user to...
Workflow rules
own a record and not see it
5 MB
Metric - table - gauge - chart - S-Control - VF page
50. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Force.com
Case Auto-Response Rule
Hire Date
Solution Manager
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