Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
All users of SFDC who have access to campaigns objects
make a field required
Master-detail - many-to-many - lookup - hierarchical
able to delete accounts

2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
YEAR(date_c) =YEAR(today())
Value is always required
upgrade a managed application

3. Users can _____________ from the sidebar and advanced search
All users of SFDC who have access to campaigns objects
There is only one record type in person account - There is no contact related list in person account
search for public tags
based on their profile

4. An online form to capture lead information - Email template response content published on your web site.
anyone in the team
View all data
web-to-lead
Create a report

5. Your recycle bin record limit is _____times the MBs in your general storage
250
To let the user select values in the view picklist
Force.com
Use cases for Case Hierarchies

6. Sharing rule: ________ that grant access to groups of users.
Automated rules
cause data loss
Fiscal year - Licenses - Language - locale - time zones
Account - Contacts - Opportunities

7. Two options for restricting access via IP Ranges
the new label value
must be between 5 and 50
controlling field for a dependent field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

8. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Rcord type
Manage Letterheads - Manage Public Templates - Edit HTML Templates
When a Lead is converted
Metric and gauge

9. Which is not a standard business object?
rollup summary field
Ideas
Marketing User
Case

10. Create ads that display on search engines is possible in SFDC using...
Google
Campaign Member or Contact Role
Download AppExchange Packages
csv files

11. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
The Marketing User check box on the user profile page
no limits
IP address is unknown

12. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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13. Salesforce for Microsoft Outlook is which type of client?
API
Summary and table
Download AppExchange Packages
except Campaign

14. List the places where Currency is specified
Custom forecasting
the record is saved/updated
300
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

15. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Contract Manager
300
The user loses all unsaved data after terminating the session
Standard users

16. Name three benefits of the cloud computing model.
Profile controls
Use cases for Email-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
a campaign member

17. The ____________ is a custom field that aggregates child record information in to the parent record.
not dependent fields
active assignment rules
dashboard components
rollup summary field

18. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
not dependent fields
std price book or a price book
active assignment rules

19. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Case tasks
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
active assignment rules
To use Case Queues to manage Cases

20. Which of the following does not need business process?
an error report after the loading
Hire date
same access to the document
Contacts

21. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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22. The maximum number of values allowed in a controlling field.
Lead - Contact - Solution
300
Create on solution
Hire Date

23. Opportunities and quotes are a part of which cloud?
build a custom forecast for the same
territory management
Sales Cloud
All organization data

24. What is Salesforce?
All users
Summary and table
Salesforce and Marketing Automation - Customer Support Management
web-to-lead

25. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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26. Who can view campaigns?
not dependent fields
Salesforce and Marketing Automation - Customer Support Management
All users
multiple record types

27. Sharing rules can be formed on the following except...
Objects on managed packages
territory management
different types of sharing rules
Permissions

28. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
controlling field for a dependent field
many to many
IP address is unknown

29. What is true about look up relationship?
1 day
To use the campaign import wizards
Value is always required
300

30. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
IP address is unknown
None of the users
Edit on solution
upgrade a managed application

31. Can view - edit and delete their own records
summary and matrix
Insert - update - upsert - delete
denied
Standard User

32. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
rollup summary field
own a record and not see it
Rules and the use of Email Templates

33. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Default Locale - Default Language - Default Time Zone
None of the users
View all data

34. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
different types of sharing rules
system administrator
There is only one record type in person account - There is no contact related list in person account
Salesforce CRM workflow

35. We cannot create sharing rules on...
the recycle bin
All organization data
objects in a managed package
Insert - update - upsert - delete

36. Author and the owner do not have the...
5 MB
Any user can view all records that the running user role can view
lead conversion
same access to the document

37. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Marketing User
Role settings
Gets assigned to lead owner's territory
The user is not able to edit it because it is read-only

38. What is the use of campaign influence feature on oportunities?
Automated rules
List view
Components of the Console Tab
Give a list of campaigns that influenced the user

39. _____________can import a maximum of 500 account records in a session.
summary and matrix reports
use everywhere rule
All organization data
Standard users

40. May be used to group related cases - or to split one case into many different parts.
Summary or matrix (with at least one level of grouping)
Standard Field
search for public tags
Use cases for Case Hierarchies

41. How many lead assignment rules can be active at one time?
50000
version control capabilities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
1

42. Standard User Permissions + can edit - approve - activate and delete contracts
Custom picklist
Contract Manager
able to upgrade to other version
summary and matrix

43. Charts - Tables - Metrics - Gauge
delete the field
Campaign Member or Contact Role
in activity history
dashboard components

44. Partner Portal: Users login to the web portal rather than through the...
Insert - update - upsert - delete
salesforce.com portal
Difference between workflow rule and workflow approval process
Solution Manager

45. Show up to 2000 records in the record count display - Print up to 1000 records in print view
To let the user select values in the view picklist
system administrator
List view
System Administrator profile and Marketing User Profile (import Leads)

46. You can create _____________ directly from the csv import file.
make a field required
summary and matrix reports
parent.child relationships
One solution field

47. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
make a field required
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Ideas

48. Custom fiscal year works on a define once and...
Custom Field
number from percentage
use everywhere rule
Ideas

49. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
many to much
web-to-lead
IP address is unknown
before it is saved in Salesforce

50. Field level security cannot be used to...
make a field required
own a record and not see it
50000
Tabular reports