Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many Editions are there in SFDC?
5
your organization's workflow
1
Salesforce ID

2. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Field level security
references another summary formula
Edit and Read opportunity
Territory Management

3. Permission to add a category to a solution require which permission
4k
Case queue
Create on solution
Give a list of campaigns that influenced the user

4. What is true about look up relationships?
3 or more hours per day
rollup summary field
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
before it is saved in Salesforce

5. What is the role of Primary Object when creating custom report types?
All organization data
The running user does not have access to the dashboard folder
Opportunity campaign related list - Contact campaign related list
To let the user select values in the view picklist

6. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
conditional highlighting
custom multi select picklist
Automated rules

7. A workflow alert cannot be tracked...
Unlimited
Forecasts
Gets assigned to lead owner's territory
in activity history

8. Business process is available in following objects: _______________
4000
Difference between workflow rule and workflow approval process
Lead - Contact - Solution
based on their profile

9. Custom summary formulas are...
Edit and Read opportunity
calculations on summary fields
Solution Manager
None of the users

10. Name three sources from which cases can be created.
Profile
Call Support - Call Sales - Log a case online - Email Support
Hire date
Automated rules

11. It is possible for a user to...
Skill requirements - Product categories - Customer types - Service levels
All users of SFDC who have access to campaigns objects
Case tasks
own a record and not see it

12. If a standard object is renamed - the reports are renamed based on...
None of the users
in activity history
the new label value
4000

13. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Field level security
User setting
The user is not able to edit it because it is read-only
Workflow rules

14. A lookup field relationship...
links two objects together
number from percentage
no limits
summary and matrix reports

15. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Give a list of campaigns that influenced the user
own a record and not see it
Field level security
3 or more hours per day

16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
routed to a default lead creator via email
Master-detail - many-to-many - lookup - hierarchical
Case Auto-Response Rule
To capture unique data of the business

17. Conditional formatting is available for...
To capture unique data of the business
Summary and table
search for public tags
There is only one record type in person account - There is no contact related list in person account

18. Why do you create a web tab?
Metric and gauge
upgrade a managed application
build a custom forecast for the same
To display extended web content on SF window

19. You can customize Profile to restrict users' ability to...
Lead - Contact - Solution
Profile
log in to SFDC Profile
Set thresholds for report analysis

20. In list view enhancements - users cannot export list results to...
based on their profile
csv files
Page layouts
except Campaign

21. A _____________ cannot be the controlling field for a dependent field.
routed to a default lead creator via email
300
custom multi select picklist
Case queue

22. Charts - Tables - Metrics - Gauge
based on their profile
dashboard components
Metric and gauge
std price book or a price book

23. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
log in to SFDC Profile
Field level security
cause data loss

24. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Use cases for Case Hierarchies
Case tasks
Case queue
The Marketing User profile

25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Page layouts
Gets assigned to lead owner's territory
Summary or matrix (with at least one level of grouping)

26. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Mini Page Layout
system administrator
build a custom forecast for the same

27. Custom fiscal year works on a define once and...
use everywhere rule
in activity history
Summary or matrix (with at least one level of grouping)
not enforced

28. The account owner - opportunit owners - and case owners...
own a record and not see it
active assignment rules
can be different users
Gets assigned to lead owner's territory

29. How would an administrator modify lookup records in a console layout?
Mini Page Layout
an error report after the loading
Adding a user to the sales team group
routed to a default lead creator via email

30. What does a company profile contain?
Difference between workflow rule and workflow approval process
Fiscal year - Licenses - Language - locale - time zones
Elements within a Page Layout
1 day

31. Record types are not available in...
Custom objects - Field level security
40
links two objects together
the Professional Edition

32. Salesforce for Microsoft Outlook is which type of client?
API
must be between 5 and 50
make a field required
own a record and not see it

33. Which one of these may be a controlling field and a dependent field?
4000
Custom picklist
300
Metric - table - gauge - chart - S-Control - VF page

34. What is the use of campaign influence feature on oportunities?
Value is always required
a campaign member
Give a list of campaigns that influenced the user
own a record and not see it

35. What objects may be imported or updated using the Import Wizard?
All users
Use cases for Case Hierarchies
Accounts - Contacts - Leads - Solutions - and Custom objects
number from percentage

36. The system ___________ std lead fields to standard account - contact - and oppy fields.
List view
Custom objects - Field level security
300
automatically maps

37. The size limit for documents uploaded is...
an error report after the loading
5 MB
Rcord type
The Marketing User check box on the user profile page

38. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
All users
Case tasks
Line
50000

39. Determines the level of access to the dashboard data
They are upgradeable
Standard users
Manage public documents
A running user

40. _____________can import a maximum of 500 account records in a session.
Rcord type
make a field required
log in to SFDC Profile
Standard users

41. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To capture unique data of the business
Metric - table - gauge - chart - S-Control - VF page

42. Reports that must be used to create dashboard components.
250
Custom summary and matrix reports
Contacts
Google adwords

43. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
They are upgradeable
salesforce.com portal
the record is saved/updated

44. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Page layouts
in activity history
Use cases for Email-to-Case

45. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
parent.child relationships
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case Auto-Response Rule
Salesforce CRM workflow

46. As an admin - you can schedule regular data imports...
To use Case Queues to manage Cases
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Objects on managed packages
using the data loader

47. Where would you make changes in order to make default tabs visible?
User setting
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
link to report
to a case

48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
not enforced
Field level security
Salesforce and Marketing Automation - Customer Support Management

49. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
4000
The user loses all unsaved data after terminating the session
To use Case Queues to manage Cases
routed to a default lead creator via email

50. Super User - Can customize and administer the application
System Administrator
Download AppExchange Packages
3
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