Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create and manage letterheads and email templates






2. May be used to group related cases - or to split one case into many different parts.






3. Can only view records






4. ____________ is not available for printable lists






5. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






6. Salesforce for Microsoft Outlook is which type of client?






7. ______________ will not give access to opportunity records that was previously a restricted account.






8. You can create _____________ directly from the csv import file.






9. You can import only ___________ per CSV file.






10. Standard objects examples






11. What is the salesforce Console?






12. You can map a single column from the csv file to...






13. During a lead import - you can choose to enable ___________ as part of the import.






14. There are _________ to new picklist or multi-select picklist values for any field during a single import






15. Which of these are inherited from objects on homepage in a console layout?






16. A custom summary formula cannot reference ____________ in an object.






17. Which salesforce.com feature allows the org to capture ROI on online advertising?






18. The account owner - opportunit owners - and case owners...






19. A record of contact with customer support. A customer is reporting a problem or asking a question.






20. Field level security cannot be used to...






21. How would an administrator modify lookup records in a console layout?






22. Business process is available in following objects: _______________






23. The documents tab does not contain...






24. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






25. A delegated approver can revoke a...






26. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






28. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






29. How many lead assignment rules can be active at one time?






30. Author and the owner do not have the...






31. Software-as-a-service (SaaS) model






32. What information in the user record cannot be captured without a custom field?






33. It is possible for a user to...






34. Allows you to define different sets of picklist values for both standard and custom picklist.






35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






36. Sharing rules can be formed on the following except...






37. Charts - Tables - Metrics - Gauge






38. You can delete the _____________ that is on an oppy.






39. In list view enhancements - users cannot export list results to...






40. What is conditional highlighting for reports?






41. As an admin - you can schedule regular data imports...






42. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






43. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






44. The size limit for documents uploaded is...






45. List Dashboard component types






46. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






47. You can customize Profile to restrict users' ability to...






48. Who can view a campaign in SFDC?






49. Which report formats must be used to create dashboard components?






50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of