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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A custom summary formula cannot reference ____________ in an object.
API
other formula fields
Page layouts
make a field required
2. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Metric - table - gauge - chart - S-Control - VF page
before it is saved in Salesforce
other formula fields
Custom picklist
3. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Account - Contacts - Opportunities
build a custom forecast for the same
different types of sharing rules
4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
cause data loss
Automated rules
The user is not able to edit it because it is read-only
Workflows
5. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
The running user does not have access to the dashboard folder
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Edit and Read opportunity
Gets assigned to lead owner's territory
6. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Salesforce CRM workflow
Basically - the Gmail model - all you data is stored on servers
Export to excel
7. Record types are not available in...
Solution Manager
To use the campaign import wizards
the Professional Edition
upgrade a managed application
8. Partner Portal: Users login to the web portal rather than through the...
The Marketing User check box on the user profile page
upgrade a managed application
Unlimited
salesforce.com portal
9. The size limit for documents uploaded is...
5 MB
The designated weblead owner gets an email
one language at a time
Custom picklist
10. Name the standard applications in the list.
Marketing -Call Center
Business Hours
Value is always required
controlling field for a dependent field
11. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Sales Team Role
To use a Case Assignment
web-to-lead
12. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
use everywhere rule
using the custom summary field
Components of the Console Tab
User setting
13. Super User - Can customize and administer the application
System Administrator
controlling field for a dependent field
using the data loader
They are upgradeable
14. List Dashboard component types
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Contract Manager
Summary or matrix (with at least one level of grouping)
Metric - table - gauge - chart - S-Control - VF page
15. Give an example of where a junction object is used between standard objects.
Mini Page Layout
references another summary formula
Campaign Member or Contact Role
To use a Case Assignment
16. List the places where Currency is specified
multiple record types
Contacts
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
17. An account team can be added by all except...
5
parent.child relationships
anyone in the team
Show details and add events
18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Business Hours
Workflows
search for public tags
A tab that combines a list view and related records into one screen with different frames.
19. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Value is always required
5 MB
Custom forecasting
20. What is the role of Primary Object when creating custom report types?
in activity history
To let the user select values in the view picklist
rollup summary field
View all data
21. What information in the user record cannot be captured without a custom field?
number from percentage
Components of the Console Tab
Hire date
API
22. Which of these are inherited from objects on homepage in a console layout?
A tab that combines a list view and related records into one screen with different frames.
the recycle bin
Custom objects - Field level security
Standard Field
23. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
denied
API
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
24. What is true about look up relationship?
except Campaign
summary and matrix reports
Accounts - Contacts - Leads - Solutions - and Custom objects
Value is always required
25. How does the Import Wizard perform matching when updating records?
Salesforce ID
5
csv files
List view
26. The data loader can load all objects - including custom objects - It generates...
User setting
own a record and not see it
an error report after the loading
reportable
27. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
Warning
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on line
183
28. Page layouts are assigned to users based on...
There is only one record type in person account - There is no contact related list in person account
Role settings
Case
automatically maps
29. Permission to add a category to a solution require which permission
able to upgrade to other version
Case
the level of visibility
Create on solution
30. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
std price book or a price book
Give a list of campaigns that influenced the user
the Professional Edition
31. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Custom Field
Permissions
number from percentage
Custom picklist
32. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
anyone in the team
folder access level
The Marketing User profile
active assignment rules
33. Which graphs rely on grand total for dashboards?
Any user can view all records that the running user role can view
Metric and gauge
To use the campaign import wizards
Custom objects - Field level security
34. Salesforce for Microsoft Outlook is which type of client?
many to much
API
All organization data
Give a list of campaigns that influenced the user
35. What is the salesforce Console?
Standard Field
All organization data
A tab that combines a list view and related records into one screen with different frames.
Any user can view all records that the running user role can view
36. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
not enforced
Case Auto-Response Rule
objects in a managed package
upgrade a managed application
37. Personal tags cannot...
be shared
build a custom forecast for the same
std price book or a price book
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
38. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
rollup summary field
To use the campaign import wizards
API
not dependent fields
39. The account owner - opportunit owners - and case owners...
Fiscal year - Licenses - Language - locale - time zones
can be different users
The Marketing User check box on the user profile page
Solution Manager
40. Conditional highlighting is used only in...
5
Summary and table
summary and matrix
Marketing -Call Center
41. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
parent.child relationships
Workflow rules
build a custom forecast for the same
42. Opportunities and quotes are a part of which cloud?
able to upgrade to other version
delete the field
Profile
Sales Cloud
43. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Basically - the Gmail model - all you data is stored on servers
multiple record types
can be different users
cause data loss
44. Which salesforce.com feature allows the org to capture ROI on online advertising?
tasks scheduled calendar events
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Google adwords
As short as a day and as long as a forever
45. When is a custom object created?
To capture unique data of the business
not enforced
a campaign member
Show details and add events
46. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
make a field required
Difference between workflow rule and workflow approval process
tasks scheduled calendar events
Google adwords
47. Who can view a campaign in SFDC?
not enforced
All users of SFDC who have access to campaigns objects
Create a report
Edit and Read opportunity
48. A custom multi-select pick list cannot be a...
can be different users
Use cases for Email-to-Case
controlling field for a dependent field
To capture unique data of the business
49. You can use _______________ for summary and matrix reporting only.
Custom Field
conditional highlighting
User can log out all unsaved data is lost
Master-detail - many-to-many - lookup - hierarchical
50. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
links two objects together
To use the campaign import wizards
Case queue
API
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