Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






2. When is a custom object created?






3. Where would you make changes in order to make default tabs visible?






4. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






5. In conditional highlighting - how may maximum conditions are allowed per report?






6. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






7. A lead has been converted. Where can we find the campaigns associated with it?






8. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






9. Name three sources from which cases can be created.






10. Show up to 2000 records in the record count display - Print up to 1000 records in print view






11. Recycle bin houses deleted data for...






12. A delegated approver can revoke a...






13. When is it appropriate to use the Import Wizard vs. the Data Loader?






14. You can map a custom lead field to only one of the following objects at a single instance






15. What is true about look up relationship?






16. Who can view campaigns?






17. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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18. Custom objects are...






19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






21. Changing the data type of an existing custom field can cause data loss while changing to...






22. Sharing rules can be formed on the following except...






23. You can modify the contents of a folder if the ______________ is set to read/write.






24. Opportunities and quotes are a part of which cloud?






25. Which graphs rely on grand total for dashboards?






26. You can create _____________ directly from the csv import file.






27. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






28. Determines the level of access to the dashboard data






29. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






30. Why do you create a web tab?






31. A record of contact with customer support. A customer is reporting a problem or asking a question.






32. To edit opportunity permission - where would you make the change?






33. Custom summary formula on report...






34. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






35. A person account is different from a business account because...






36. It is possible for a user to...






37. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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38. When a case is deleted - following are deleted except






39. There are _________ to new picklist or multi-select picklist values for any field during a single import






40. An account team can be added by all except...






41. If using customizable forecasting - there is a seperate...






42. Standard picklist fields can be controlling fields but...






43. Conditional highlighting is used only in...






44. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






45. Partner Portal: Users login to the web portal rather than through the...






46. A role controls __________ that users have to an organization's data.






47. List the type of case queues commonly used by call centers.






48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






49. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






50. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.