Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your recycle bin record limit is _____times the MBs in your general storage
250
many to many
1 day
The Marketing User profile

2. What does a company profile contain?
system administrator
Fiscal year - Licenses - Language - locale - time zones
Ideas
Create a report

3. It is possible for a user to...
no limits
Solutions - Accounts - Opportunities
Rcord type
own a record and not see it

4. Who can import data for all users?
Difference between workflow rule and workflow approval process
csv files
System Administrator profile and Marketing User Profile (import Leads)
log in to SFDC Profile

5. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
User can log out all unsaved data is lost
Elements within a Page Layout
references another summary formula
Components of the Console Tab

6. Field level security cannot be used to...
custom multi select picklist
links two objects together
make a field required
references another summary formula

7. Standard picklist fields can be controlling fields but...
Custom summary and matrix reports
View the account - Edit the account
Profile
not dependent fields

8. Users can _____________ from the sidebar and advanced search
search for public tags
Profile
To capture unique data of the business
Edit on solution

9. Available out of box - cannot be deleted (You can change the label name).
Standard Field
active assignment rules
Value is always required
All organization data

10. You can then associate each business process with one or more record types and make it available to users...
links two objects together
based on their profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
number from percentage

11. To edit opportunity permission - where would you make the change?
Standard User
the record is saved/updated
Profile
Contacts

12. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Salesforce and Marketing Automation - Customer Support Management
salesforce.com portal
The email address of the user whose identify is being confirmed.

13. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Role settings
build a custom forecast for the same
different types of sharing rules
Permissions

14. A custom lead field can be mapped to...
lead conversion
Call Support - Call Sales - Log a case online - Email Support
One solution field
Standard users

15. Page Layout - Field level security - Record Types
cause data loss
Set thresholds for report analysis
summary and matrix
components of a profile

16. Record types are not available in...
User setting
Value is always required
the Professional Edition
forecast role hierarchy

17. Types of relationships that can exist between objects
None of the users
Master-detail - many-to-many - lookup - hierarchical
delete the field
cause data loss

18. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Standard users
The user loses all unsaved data after terminating the session
Force.com

19. A record of contact with customer support. A customer is reporting a problem or asking a question.
tasks scheduled calendar events
can be different users
Call Support - Call Sales - Log a case online - Email Support
Case

20. _____________can import a maximum of 500 account records in a session.
Salesforce CRM workflow
Standard users
The designated weblead owner gets an email
Metric - table - gauge - chart - S-Control - VF page

21. In list view enhancements - users cannot export list results to...
the recycle bin
extend sharing for those records
csv files
using the custom summary field

22. A workflow alert cannot be tracked...
Standard users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
in activity history
The Marketing User profile

23. What is conditional highlighting for reports?
Account - Contacts - Opportunities
The Marketing User profile
Basically - the Gmail model - all you data is stored on servers
Set thresholds for report analysis

24. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
not dependent fields
a campaign member
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
There is only one record type in person account - There is no contact related list in person account

25. You can modify the contents of a folder if the ______________ is set to read/write.
different types of sharing rules
folder access level
Sales Team Role
Marketing User

26. Campaigns and opportunities have a _____________ relationship.
many to much
The running user does not have access to the dashboard folder
Business Hours
search for public tags

27. When a case is deleted - following are deleted except
Case tasks
5
using the custom summary field
number from percentage

28. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Difference between workflow rule and workflow approval process
Master-detail - many-to-many - lookup - hierarchical
Fiscal year - Licenses - Language - locale - time zones
Edit and Read opportunity

29. Which one of these may be a controlling field and a dependent field?
5
using the custom summary field
Custom picklist
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

30. Two options for restricting access via IP Ranges
before it is saved in Salesforce
Case queue
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Standard users

31. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce CRM workflow
4k
Contract Manager

32. You cannot delete a product that is...
a campaign member
Default Locale - Default Language - Default Time Zone
Standard User
used on an oppy

33. What is true about look up relationships?
Metric - table - gauge - chart - S-Control - VF page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Custom summary and matrix reports
one language at a time

34. List the functions of the Data Loader
delete the field
Insert - update - upsert - delete
System Administrator profile and Marketing User Profile (import Leads)
IP address is unknown

35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
version control capabilities
Manage public documents
Set thresholds for report analysis
cause data loss

36. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
View all data
Edit on solution
Territory Management
Set thresholds for report analysis

37. Where would you make changes in order to make default tabs visible?
Value is always required
User setting
Show details and add events
Insert - update - upsert - delete

38. Custom objects are...
Campaign Member or Contact Role
Manage public documents
reportable
Elements within a Page Layout

39. What is the role of Primary Object when creating custom report types?
30 days
To let the user select values in the view picklist
std price book or a price book
salesforce.com portal

40. What is true about look up relationship?
Value is always required
Account - Contacts - Opportunities
Use cases for Case Hierarchies
Role settings

41. The account owner - opportunit owners - and case owners...
many to much
can be different users
Role settings
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

42. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
500
Use cases for Email-to-Case
web-to-lead
Contract Manager

43. What is the salesforce Console?
tasks scheduled calendar events
Case tasks
Read-Only
A tab that combines a list view and related records into one screen with different frames.

44. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
User setting
Hire Date
The Marketing User check box on the user profile page

45. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
reportable
Marketing User
Use cases for Web-to-Case

46. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Rules and the use of Email Templates
YEAR(date_c) =YEAR(today())
500
3 or more hours per day

47. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
calculations on summary fields
Metric - table - gauge - chart - S-Control - VF page
4000
The Marketing User profile

48. Permission to add a category to a solution require which permission
System Administrator
Create on solution
System Administrator profile and Marketing User Profile (import Leads)
Automated rules

49. Personal tags cannot...
territory management
be shared
List view
300

50. In conditional highlighting - how may maximum conditions are allowed per report?
Ideas
3
View all data
Sales Team Role