Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Field level security cannot be used to...






2. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






3. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






4. Specifying a "running user" in dashboard means...






5. A custom lead field can be mapped to...






6. In order to implement more than one business process - ____________must also be implemented.






7. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






8. Applications are built on which platform?






9. Where would you make changes in order to make default tabs visible?






10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






12. Software-as-a-service (SaaS) model






13. Campaigns and opportunities have a _____________ relationship.






14. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






15. Sharing rule: ________ that grant access to groups of users.






16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






17. Name three settings on the Company Information page that administrators can edit.






18. What is the use of campaign influence feature on oportunities?






19. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






20. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






21. Custom summary formula on report...






22. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






23. Standard objects examples






24. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






25. Where do active currencies live?






26. You can use conditional highlighting for which types of reports?






27. Standard picklist fields can be controlling fields but...






28. You can create _____________ directly from the csv import file.






29. Which of these are inherited from objects on homepage in a console layout?






30. A lookup field relationship...






31. How many Editions are there in SFDC?






32. Who can import data for all users?






33. You can map a custom lead field...






34. You can map a single column from the csv file to...






35. Used to escalate a case if it has not been resolved within a specified period of time.






36. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






37. Personal tags cannot...






38. To edit opportunity permission - where would you make the change?






39. The maximum number of values allowed in a controlling field.






40. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






41. Who can view a campaign in SFDC?






42. Custom objects are...






43. Available out of box - cannot be deleted (You can change the label name).






44. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






45. Users with access to opportunities as sales team members cannot...






46. ______________ will not give access to opportunity records that was previously a restricted account.






47. List Dashboard component types






48. If the data validation at web to lead form fails - who will get the error report?






49. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






50. What can a user do an account record that has been manually shard read/write with him/her?