Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name three settings on the Company Information page that administrators can edit.
Case Auto-Response Rule
other formula fields
the record is saved/updated
Default Locale - Default Language - Default Time Zone

2. To edit opportunity permission - where would you make the change?
The Marketing User check box on the user profile page
Call Support - Call Sales - Log a case online - Email Support
Metric - table - gauge - chart - S-Control - VF page
Profile

3. Picklist dependency rules are __________ during import.
not enforced
One solution field
Case Escalation Rule
300

4. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce ID
Salesforce CRM workflow
Create on solution
250

5. Inline editing updates the field when...
the record is saved/updated
The running user does not have access to the dashboard folder
All users
Opportunity campaign related list - Contact campaign related list

6. Conditional highlighting is used only in...
summary and matrix
version control capabilities
40
make a field required

7. Where do active currencies live?
the record is saved/updated
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Tabular reports
components of a profile

8. ____________ is available for custom fiscal years.
Case queue
Custom forecasting
One solution field
web-to-lead

9. Can view - edit and delete their own records
4k
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Objects on managed packages
Standard User

10. What is the salesforce Console?
components of a profile
Permissions
A tab that combines a list view and related records into one screen with different frames.
5

11. During a lead import - you can choose to enable ___________ as part of the import.
YEAR(date_c) =YEAR(today())
Summary and table
active assignment rules
Show details and add events

12. Personal tags cannot...
be shared
Standard users
Metric - table - gauge - chart - S-Control - VF page
before it is saved in Salesforce

13. The account owner - opportunit owners - and case owners...
Standard User
build a custom forecast for the same
lead conversion
can be different users

14. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
parent.child relationships
a campaign member
search for public tags
extend sharing for those records

15. A custom summary formula cannot reference ____________ in an object.
lead conversion
other formula fields
dashboard components
Export to excel

16. Who can view campaigns?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Difference between workflow rule and workflow approval process
Account - Contacts - Opportunities
All users

17. The maximum # of time trigger actions
references another summary formula
Solution Manager
API
40

18. Partner Portal: Users login to the web portal rather than through the...
a campaign member
System Administrator
salesforce.com portal
Sales Cloud

19. Name three sources from which cases can be created.
All users of SFDC who have access to campaigns objects
Call Support - Call Sales - Log a case online - Email Support
using the custom summary field
tasks scheduled calendar events

20. You must create the business process before creating record types for each of these objects...
Read-Only
except Campaign
IP address is unknown
automatically maps

21. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Mini Page Layout
Show details and add events
The email address of the user whose identify is being confirmed.

22. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Hire Date
Download AppExchange Packages
Case Auto-Response Rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

23. What is the number of values allowed in dependent pick list?
previously approved process
300
the recycle bin
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

24. How many Editions are there in SFDC?
Forecasts
using the custom summary field
5
links two objects together

25. Allows you to define different sets of picklist values for both standard and custom picklist.
Give a list of campaigns that influenced the user
There is only one record type in person account - There is no contact related list in person account
Metric and gauge
Rcord type

26. A lookup field relationship...
link to report
reportable
links two objects together
All users of SFDC who have access to campaigns objects

27. Which one of these may be a controlling field and a dependent field?
Custom picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
be shared
extend sharing for those records

28. List the places where Currency is specified
the level of visibility
Manage public documents
Page layouts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

29. Record types are not available in...
the Professional Edition
multiple fields in SFDC
able to upgrade to other version
To use Case Queues to manage Cases

30. The # of business hours that can be set for the organization to operate
Case Auto-Response Rule
Unlimited
using the custom summary field
Set thresholds for report analysis

31. ______________ will not give access to opportunity records that was previously a restricted account.
Marketing -Call Center
Adding a user to the sales team group
a campaign member
own a record and not see it

32. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
the level of visibility
used on an oppy
Read-Only

33. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
the record is saved/updated
denied
Edit on solution
1 day

34. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
previously approved process
many to many
Manage public documents

35. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
1
Sales Team Role
Rules and the use of Email Templates
The email address of the user whose identify is being confirmed.

36. May be used to group related cases - or to split one case into many different parts.
summary and matrix
use everywhere rule
Use cases for Case Hierarchies
not dependent fields

37. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Queue
Basically - the Gmail model - all you data is stored on servers
4000

38. Error on failed web to lead validation is...
Give a list of campaigns that influenced the user
Opportunity campaign related list - Contact campaign related list
routed to a default lead creator via email
Hire Date

39. Managed package is always...
All users of SFDC who have access to campaigns objects
Profile
Force.com
able to upgrade to other version

40. Name three benefits of the cloud computing model.
territory management
Solutions - Accounts - Opportunities
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Hire Date

41. Users with access to opportunities as sales team members cannot...
the record is saved/updated
components of a profile
Sales Cloud
extend sharing for those records

42. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
active assignment rules
Manage public documents
1
Use cases for Email-to-Case

43. Permission to add a category to a solution require which permission
Create on solution
Page layouts
system administrator
All organization data

44. Give an example of where a junction object is used between standard objects.
cause data loss
List view
extend sharing for those records
Campaign Member or Contact Role

45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
cause data loss
Edit and Read opportunity
the record is saved/updated
lead conversion

46. Specifying a "running user" in dashboard means...
be shared
the level of visibility
Any user can view all records that the running user role can view
Business Hours

47. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Any user can view all records that the running user role can view
multiple fields in SFDC
Sales Team Role
They are upgradeable

48. Standard objects examples
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Solutions - Accounts - Opportunities
to a case
Custom Field

49. Field level security cannot be used to...
calculations on summary fields
make a field required
Hire Date
Workflow rules

50. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Contract Manager
Components of the Console Tab
search for public tags
before it is saved in Salesforce