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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which salesforce.com feature allows the org to capture ROI on online advertising?
system administrator
Set thresholds for report analysis
Custom picklist
Google adwords

2. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
your organization's workflow
the level of visibility
routed to a default lead creator via email
Show details and add events

3. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Solutions - Accounts - Opportunities
Read-Only
Adding a user to the sales team group
a campaign member

4. The system ___________ std lead fields to standard account - contact - and oppy fields.
Elements within a Page Layout
Manage public documents
A running user
automatically maps

5. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
build a custom forecast for the same
same access to the document
To use a Case Assignment
dashboard components

6. A role controls __________ that users have to an organization's data.
the new label value
A tab that combines a list view and related records into one screen with different frames.
before it is saved in Salesforce
the level of visibility

7. List the type of case queues commonly used by call centers.
One solution field
IP address is unknown
Skill requirements - Product categories - Customer types - Service levels
4000

8. What is true about look up relationship?
web-to-lead
active assignment rules
Value is always required
Rcord type

9. An online form to capture lead information - Email template response content published on your web site.
Custom picklist
web-to-lead
IP address is unknown
5 MB

10. As an admin - you can schedule regular data imports...
Rcord type
using the data loader
System Administrator profile and Marketing User Profile (import Leads)
Hire Date

11. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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12. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Page layouts
Account - Contacts - Opportunities
in activity history
Custom Field

13. Types of relationships that can exist between objects
Download AppExchange Packages
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The running user does not have access to the dashboard folder
Master-detail - many-to-many - lookup - hierarchical

14. A lookup field relationship...
previously approved process
able to upgrade to other version
links two objects together
same access to the document

15. What data can you export out of SFDC?
calculations on summary fields
All organization data
the record is saved/updated
4k

16. Which is not a standard business object?
Campaign Member or Contact Role
Google adwords
To use Case Queues to manage Cases
Ideas

17. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
automatically maps
Standard users

18. ____________ is not available for printable lists
User setting
The designated weblead owner gets an email
Export to excel
own a record and not see it

19. A custom lead field can be mapped to...
The Marketing User profile
extend sharing for those records
multiple record types
One solution field

20. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Automated rules
1 day
Contract Manager

21. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
summary and matrix reports
the level of visibility
an error report after the loading

22. Campaigns and opportunities have a _____________ relationship.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist
Ideas
many to much

23. When is a custom object created?
Tabular reports
To capture unique data of the business
Profile
Hire date

24. Recycle bin houses deleted data for...
search for public tags
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
All users
30 days

25. The documents tab does not contain...
Profile
Solution Manager
Default Locale - Default Language - Default Time Zone
version control capabilities

26. You can import only ___________ per CSV file.
territory management
None of the users
User can log out all unsaved data is lost
one language at a time

27. What is the number of values allowed in dependent pick list?
multiple record types
300
All organization data
salesforce.com portal

28. When a case is deleted - following are deleted except
Google
Custom objects - Field level security
Case tasks
references another summary formula

29. Give an example of where a junction object is used between standard objects.
There is only one record type in person account - There is no contact related list in person account
Accounts to Opportunities - or Contacts to Cases
Permissions
Campaign Member or Contact Role

30. Can only view records
Solutions - Accounts - Opportunities
Google
The Marketing User profile
Read-Only

31. Record types are used to implement custom business processes by associating them to specific
Page layouts
the level of visibility
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
can be different users

32. Where do active currencies live?
active assignment rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
1 day
Case

33. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Fiscal year - Licenses - Language - locale - time zones
based on their profile
250

34. A public group is a grouping of all except...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
There is only one record type in person account - There is no contact related list in person account
rollup summary field
Queue

35. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
system administrator
Accounts to Opportunities - or Contacts to Cases
Use cases for Email-to-Case
extend sharing for those records

36. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
search for public tags
User can log out all unsaved data is lost
4000

37. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
multiple fields in SFDC
The designated weblead owner gets an email
The email address of the user whose identify is being confirmed.

38. Who can view a campaign in SFDC?
references another summary formula
custom multi select picklist
make a field required
All users of SFDC who have access to campaigns objects

39. Reports that must be used to create dashboard components.
Custom summary and matrix reports
able to delete accounts
User can log out all unsaved data is lost
Use cases for Web-to-Case

40. What is conditional highlighting for reports?
Set thresholds for report analysis
250
Hire Date
Any user can view all records that the running user role can view

41. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Sales Cloud
Edit and Read opportunity
30 days
lead assignment rule

42. You can modify the contents of a folder if the ______________ is set to read/write.
3 or more hours per day
log in to SFDC Profile
folder access level
3

43. Determines the level of access to the dashboard data
Contacts
forecast role hierarchy
300
A running user

44. If a standard object is renamed - the reports are renamed based on...
using the data loader
a campaign member
rollup summary field
the new label value

45. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
make a field required
There is only one record type in person account - There is no contact related list in person account
cause data loss
Show details and add events

46. How does the Import Wizard perform matching when updating records?
Custom summary and matrix reports
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Fiscal year - Licenses - Language - locale - time zones
Salesforce ID

47. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Create a report
Use cases for Web-to-Case
tasks scheduled calendar events
Workflow rules

48. In list view enhancements - users cannot export list results to...
To use a Case Assignment
csv files
Territory Management
None of the users

49. The maximum number of values allowed in a controlling field.
The running user does not have access to the dashboard folder
The designated weblead owner gets an email
300
50000

50. You can map a single column from the csv file to...
There is only one record type in person account - There is no contact related list in person account
multiple fields in SFDC
Page layouts
the level of visibility

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Salesforce Certification

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