Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Force.com
Profile controls
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Workflows
Salesforce ID
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Create a report

3. Picklist dependency rules are __________ during import.
one language at a time
To use Case Queues to manage Cases
your organization's workflow
not enforced

4. Name the standard applications in the list.
To use Case Queues to manage Cases
4k
Rules and the use of Email Templates
Marketing -Call Center

5. The size limit for documents uploaded is...
50000
5 MB
Line
Rules and the use of Email Templates

6. Who can view a campaign in SFDC?
View all data
1 day
custom multi select picklist
All users of SFDC who have access to campaigns objects

7. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Insert - update - upsert - delete
List view
Profile controls
Tabular reports

8. Which of the following does not need business process?
Rules and the use of Email Templates
territory management
your organization's workflow
Contacts

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Case queue
There is only one record type in person account - There is no contact related list in person account
delete the field
1

10. How does the Import Wizard perform matching when updating records?
User setting
Salesforce ID
Standard Field
using the custom summary field

11. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
multiple fields in SFDC
50000
300

12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
The designated weblead owner gets an email
One solution field
Workflows

13. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Use cases for Case Hierarchies
Account - Contacts - Opportunities
Tabular reports

14. Standard objects examples
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
can be different users
Gets assigned to lead owner's territory
Solutions - Accounts - Opportunities

15. Allows you to define different sets of picklist values for both standard and custom picklist.
Account - Contacts - Opportunities
The Marketing User check box on the user profile page
Salesforce and Marketing Automation - Customer Support Management
Rcord type

16. What is conditional highlighting for reports?
Set thresholds for report analysis
dashboard components
5 MB
Solutions - Accounts - Opportunities

17. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
the new label value
lead assignment rule
Summary and table

18. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Fiscal year - Licenses - Language - locale - time zones
Workflow rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Custom objects - Field level security

19. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
User setting
Master-detail - many-to-many - lookup - hierarchical
able to delete accounts
When a Lead is converted

20. What information in the user record cannot be captured without a custom field?
Tabular reports
Opportunity campaign related list - Contact campaign related list
To use the campaign import wizards
Hire date

21. Custom summary formulas are...
User setting
calculations on summary fields
link to report
make a field required

22. Field level security cannot be used to...
Custom forecasting
Fiscal year - Licenses - Language - locale - time zones
make a field required
A tab that combines a list view and related records into one screen with different frames.

23. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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24. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Summary and table
Standard users
delete the field
Use cases for Web-to-Case

25. ____________ is available for custom fiscal years.
csv files
Custom forecasting
Basically - the Gmail model - all you data is stored on servers
40

26. While scheduling an email reports user specifies all except...
Account - Contacts - Opportunities
Lead - Contact - Solution
300
link to report

27. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Sales Team Role
version control capabilities
To let the user select values in the view picklist

28. The account owner - opportunit owners - and case owners...
tasks scheduled calendar events
can be different users
To use Case Queues to manage Cases
denied

29. Error on failed web to lead validation is...
routed to a default lead creator via email
Default Locale - Default Language - Default Time Zone
Sales Cloud
Edit on solution

30. The maximum # of time trigger actions
Use cases for Email-to-Case
Custom objects - Field level security
Profile
40

31. Charts - Tables - Metrics - Gauge
Salesforce and Marketing Automation - Customer Support Management
30 days
controlling field for a dependent field
dashboard components

32. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
To display extended web content on SF window
Role settings
must be between 5 and 50
lead assignment rule

33. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
to a case
Field level security
Call Support - Call Sales - Log a case online - Email Support
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

34. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
All users of SFDC who have access to campaigns objects
forecast role hierarchy
Google

35. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Marketing User
Manage Letterheads - Manage Public Templates - Edit HTML Templates
lead assignment rule
cause data loss

36. Which information not captured on user record in Salesforce?
previously approved process
Edit on solution
multiple record types
Hire Date

37. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
summary and matrix
50000
Ideas

38. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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39. Permission to add a category to a solution require which permission
1
Create on solution
Custom picklist
All organization data

40. Conditional highlighting is used only in...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Hire date
All users
summary and matrix

41. Records in _____________ do not count against your organization's storage limits.
web-to-lead
User setting
The Marketing User profile
the recycle bin

42. Recycle bin houses deleted data for...
Profile controls
30 days
make a field required
Components of the Console Tab

43. Field level security cannot be used to...
Business Hours
Rcord type
Contacts
make a field required

44. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
multiple record types
The user loses all unsaved data after terminating the session
Tabular reports
csv files

45. List the places where Currency is specified
conditional highlighting
Fiscal year - Licenses - Language - locale - time zones
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Metric - table - gauge - chart - S-Control - VF page

46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Profile controls
Permissions
summary and matrix reports

47. Users can _____________ from the sidebar and advanced search
Accounts - Contacts - Leads - Solutions - and Custom objects
Download AppExchange Packages
search for public tags
anyone in the team

48. Partner Portal: Users login to the web portal rather than through the...
cause data loss
Insert - update - upsert - delete
salesforce.com portal
in activity history

49. What is true about look up relationship?
5 MB
Rcord type
Value is always required
A tab that combines a list view and related records into one screen with different frames.

50. May be used to group related cases - or to split one case into many different parts.
Create on solution
Unlimited
Use cases for Case Hierarchies
4000