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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Calendar and Task Activities are both...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
tasks scheduled calendar events
Default Locale - Default Language - Default Time Zone
different types of sharing rules

2. If the lead has a record type - the default record type of the new owner is assigned to records created during...
number from percentage
Contacts
not enforced
lead conversion

3. Custom objects are...
reportable
Custom forecasting
Custom summary and matrix reports
Rules and the use of Email Templates

4. Page Layout - Field level security - Record Types
Hire Date
components of a profile
The email address of the user whose identify is being confirmed.
Custom Field

5. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Summary and table
tasks scheduled calendar events
Create a report
Lead - Contact - Solution

6. What is the limit on the compiled size of the formula field?
Profile
4k
Business Hours
User can log out all unsaved data is lost

7. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
same access to the document
250
Sales Team Role

8. A public group is a grouping of all except...
link to report
Create a report
Queue
Set thresholds for report analysis

9. What data can you export out of SFDC?
link to report
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
many to much
All organization data

10. Managed package is always...
Manage public documents
Sales Cloud
able to upgrade to other version
can be different users

11. A delegated approver can revoke a...
previously approved process
Hire Date
IP address is unknown
able to delete accounts

12. If using customizable forecasting - there is a seperate...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The designated weblead owner gets an email
using the custom summary field
forecast role hierarchy

13. List the places where Currency is specified
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Hire Date
links two objects together

14. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Standard User
multiple record types
As short as a day and as long as a forever
Rules and the use of Email Templates

15. All existing custom objects that were previously deployed will still be deployed when you....
Default Locale - Default Language - Default Time Zone
All users of SFDC who have access to campaigns objects
upgrade a managed application
Territory Management

16. An account team can be added by all except...
anyone in the team
Summary and table
Download AppExchange Packages
Accounts - Contacts - Leads - Solutions - and Custom objects

17. Opportunities and quotes are a part of which cloud?
Fiscal year - Licenses - Language - locale - time zones
make a field required
Sales Cloud
Metric - table - gauge - chart - S-Control - VF page

18. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
To use a Case Assignment
Use cases for Case Hierarchies
The Marketing User profile

19. You need which permission to specify a running user other than yourself?
Export to excel
Rules and the use of Email Templates
View all data
Profile

20. Users with access to opportunities as sales team members cannot...
the new label value
extend sharing for those records
own a record and not see it
Manage Letterheads - Manage Public Templates - Edit HTML Templates

21. Custom summary formula on report...
salesforce.com portal
When a Lead is converted
Case Auto-Response Rule
references another summary formula

22. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Create a report
Show details and add events
Marketing -Call Center
Opportunity campaign related list - Contact campaign related list

23. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Territory Management
Create on solution
different types of sharing rules

24. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The running user does not have access to the dashboard folder
Case Escalation Rule

25. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
the level of visibility
Workflows
3
300

26. You can import only ___________ per CSV file.
System Administrator profile and Marketing User Profile (import Leads)
one language at a time
same access to the document
Profile

27. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
There is only one record type in person account - There is no contact related list in person account
5 MB
Case Escalation Rule

28. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Sales Team Role
in activity history
Default Locale - Default Language - Default Time Zone
able to delete accounts

29. When a case is deleted - following are deleted except
Case tasks
Edit and Read opportunity
To use a Case Assignment
same access to the document

30. You can create _____________ directly from the csv import file.
Objects on managed packages
Set thresholds for report analysis
System Administrator profile and Marketing User Profile (import Leads)
parent.child relationships

31. ____________ is available for custom fiscal years.
Skill requirements - Product categories - Customer types - Service levels
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Basically - the Gmail model - all you data is stored on servers
Custom forecasting

32. You can map a single column from the csv file to...
They are upgradeable
multiple fields in SFDC
Custom picklist
Marketing -Call Center

33. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
To capture unique data of the business
Solution Manager
4000

34. As an admin - you can schedule regular data imports...
using the data loader
Any user can view all records that the running user role can view
calculations on summary fields
IP address is unknown

35. List the functions of the Data Loader
Insert - update - upsert - delete
version control capabilities
IP address is unknown
system administrator

36. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
other formula fields
Download AppExchange Packages
the Professional Edition
a campaign member

37. List Dashboard component types
previously approved process
Metric - table - gauge - chart - S-Control - VF page
300
Sales Cloud

38. When you configure search settings for your organization - the new value...
must be between 5 and 50
multiple fields in SFDC
Standard Field
Skill requirements - Product categories - Customer types - Service levels

39. Page layouts are assigned to users based on...
Role settings
To let the user select values in the view picklist
Rcord type
own a record and not see it

40. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
30 days
Profile
no limits

41. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
not dependent fields
Set thresholds for report analysis
using the custom summary field

42. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
references another summary formula
To use a Case Assignment
Summary or matrix (with at least one level of grouping)
Case Escalation Rule

43. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
multiple fields in SFDC
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

44. Users can _____________ from the sidebar and advanced search
Case Escalation Rule
no limits
search for public tags
There is only one record type in person account - There is no contact related list in person account

45. Super User - Can customize and administer the application
Permissions
All organization data
System Administrator
Manage public documents

46. Author and the owner do not have the...
same access to the document
search for public tags
able to delete accounts
Use cases for Web-to-Case

47. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Mini Page Layout
Edit on solution
300
Value is always required

48. What is true about look up relationships?
system administrator
Custom picklist
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
one language at a time

49. A role has a ________ relationship with users.
many to many
Custom picklist
Any user can view all records that the running user role can view
Marketing -Call Center

50. Name three settings on the Company Information page that administrators can edit.
link to report
Edit on solution
Default Locale - Default Language - Default Time Zone
own a record and not see it