Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A public group is a grouping of all except...
Queue
Territory Management
other formula fields
Call Support - Call Sales - Log a case online - Email Support

2. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Workflow rules
300
Components of the Console Tab
anyone in the team

3. You need which permission to specify a running user other than yourself?
Read-Only
View all data
There is only one record type in person account - There is no contact related list in person account
Export to excel

4. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
reportable
Force.com
Create on solution

5. Users with access to opportunities as sales team members cannot...
salesforce.com portal
extend sharing for those records
multiple fields in SFDC
other formula fields

6. Inline editing updates the field when...
Create on solution
the record is saved/updated
Export to excel
Queue

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. While scheduling an email reports user specifies all except...
active assignment rules
A running user
a campaign member
link to report

9. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Tabular reports
To use a Case Assignment
link to report

10. The # of business hours that can be set for the organization to operate
objects in a managed package
Unlimited
own a record and not see it
one language at a time

11. A delegated approver can revoke a...
Force.com
3 or more hours per day
previously approved process
Standard Field

12. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Salesforce ID
Solution Manager
Create on solution
using the custom summary field

13. Users can _____________ from the sidebar and advanced search
make a field required
Account - Contacts - Opportunities
custom multi select picklist
search for public tags

14. List the places where Currency is specified
search for public tags
The email address of the user whose identify is being confirmed.
Standard User
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

15. The size limit for documents uploaded is...
Queue
The designated weblead owner gets an email
summary and matrix reports
5 MB

16. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
User can log out all unsaved data is lost
Insert - update - upsert - delete
make a field required
Show details and add events

17. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
anyone in the team
log in to SFDC Profile
API
Difference between workflow rule and workflow approval process

18. Who can view campaigns?
Marketing -Call Center
3
5 MB
All users

19. Dated exchange rates can be set in the time range of...
Standard Field
Basically - the Gmail model - all you data is stored on servers
std price book or a price book
As short as a day and as long as a forever

20. Create ads that display on search engines is possible in SFDC using...
Objects on managed packages
A running user
Google
search for public tags

21. Opportunities and quotes are a part of which cloud?
Sales Cloud
The designated weblead owner gets an email
Summary and table
Unlimited

22. A role has a ________ relationship with users.
Solutions - Accounts - Opportunities
many to many
5
links two objects together

23. A workflow alert cannot be tracked...
in activity history
They are upgradeable
Case Escalation Rule
Line

24. How many lead assignment rules can be active at one time?
Standard User
using the custom summary field
30 days
1

25. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
except Campaign
Gets assigned to lead owner's territory
There is only one record type in person account - There is no contact related list in person account

26. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
folder access level
many to much
number from percentage
The Marketing User profile

27. Which graphs rely on grand total for dashboards?
Custom picklist
Contract Manager
forecast role hierarchy
Metric and gauge

28. The data loader can load all objects - including custom objects - It generates...
Export to excel
to a case
before it is saved in Salesforce
an error report after the loading

29. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Summary and table
1 day
make a field required

30. Custom fiscal year works on a define once and...
Rcord type
use everywhere rule
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
delete the field

31. What is true about managed packages?
System Administrator profile and Marketing User Profile (import Leads)
They are upgradeable
Custom picklist
be shared

32. If using customizable forecasting - there is a seperate...
forecast role hierarchy
csv files
Elements within a Page Layout
The email address of the user whose identify is being confirmed.

33. ______________ will not give access to opportunity records that was previously a restricted account.
Rcord type
active assignment rules
able to delete accounts
Adding a user to the sales team group

34. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
custom multi select picklist
links two objects together
The Marketing User check box on the user profile page
Case Auto-Response Rule

35. Used to escalate a case if it has not been resolved within a specified period of time.
version control capabilities
Case Escalation Rule
Contacts
links two objects together

36. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
many to much
Download AppExchange Packages
System Administrator profile and Marketing User Profile (import Leads)
When a Lead is converted

37. Allows you to define different sets of picklist values for both standard and custom picklist.
All users
Workflow rules
Rcord type
Edit on solution

38. You can map a single column from the csv file to...
To use a Case Assignment
the record is saved/updated
multiple fields in SFDC
controlling field for a dependent field

39. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
able to delete accounts
Default Locale - Default Language - Default Time Zone
3 or more hours per day
Use cases for Case Hierarchies

40. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Tabular reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Read-Only
Custom Field

41. What is the limit on the compiled size of the formula field?
None of the users
Opportunity campaign related list - Contact campaign related list
different types of sharing rules
4k

42. Give an example of a one-to many relationship between standard objects.
List view
Accounts to Opportunities - or Contacts to Cases
make a field required
Use cases for Case Hierarchies

43. Types of relationships that can exist between objects
System Administrator
Master-detail - many-to-many - lookup - hierarchical
csv files
lead assignment rule

44. An account team can be added by all except...
All organization data
Tabular reports
anyone in the team
View the account - Edit the account

45. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
Rules and the use of Email Templates
Metric and gauge
the new label value

46. What is the number of values allowed in dependent pick list?
300
1 day
csv files
able to upgrade to other version

47. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Create a report
before it is saved in Salesforce
3
Profile controls

48. Sharing rule: ________ that grant access to groups of users.
Automated rules
own a record and not see it
the level of visibility
Rules and the use of Email Templates

49. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Profile
The running user does not have access to the dashboard folder
lead assignment rule
There is only one record type in person account - There is no contact related list in person account

50. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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