Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When you configure search settings for your organization - the new value...
the new label value
Rules and the use of Email Templates
one language at a time
must be between 5 and 50

2. History tracking can be performed on the following standard objects except...
Google
Forecasts
Lead - Contact - Solution
Campaign Member or Contact Role

3. You can create _____________ directly from the csv import file.
salesforce.com portal
Field level security
A running user
parent.child relationships

4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
log in to SFDC Profile
50000
A running user
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

5. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
dashboard components
Territory Management
use everywhere rule
Google adwords

6. In order to implement more than one business process - ____________must also be implemented.
multiple record types
search for public tags
Download AppExchange Packages
Create a report

7. If using customizable forecasting - there is a seperate...
the record is saved/updated
The user loses all unsaved data after terminating the session
Standard users
forecast role hierarchy

8. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
make a field required
Standard User
Master-detail - many-to-many - lookup - hierarchical

9. Which salesforce.com feature allows the org to capture ROI on online advertising?
Marketing -Call Center
Summary and table
Edit on solution
Google adwords

10. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case tasks
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

11. The maximum # of time trigger actions
Custom Field
custom multi select picklist
40
build a custom forecast for the same

12. A person account is different from a business account because...
Summary or matrix (with at least one level of grouping)
anyone in the team
routed to a default lead creator via email
There is only one record type in person account - There is no contact related list in person account

13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Edit and Read opportunity
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Rules and the use of Email Templates

14. A custom lead field can be mapped to...
Opportunity campaign related list - Contact campaign related list
One solution field
Custom picklist
View the account - Edit the account

15. A custom multi-select pick list cannot be a...
Account - Contacts - Opportunities
controlling field for a dependent field
Give a list of campaigns that influenced the user
Manage Letterheads - Manage Public Templates - Edit HTML Templates

16. Managed package is always...
5 MB
The email address of the user whose identify is being confirmed.
The user loses all unsaved data after terminating the session
able to upgrade to other version

17. Permission to add a category to a solution require which permission
The user loses all unsaved data after terminating the session
Rules and the use of Email Templates
When a Lead is converted
Create on solution

18. The data loader can load all objects - including custom objects - It generates...
Forecasts
an error report after the loading
Accounts to Opportunities - or Contacts to Cases
Profile

19. Users can _____________ from the sidebar and advanced search
Edit and Read opportunity
Metric - table - gauge - chart - S-Control - VF page
search for public tags
Export to excel

20. Custom summary formula on report...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Create a report
Profile
references another summary formula

21. What is the use of campaign influence feature on oportunities?
multiple fields in SFDC
Give a list of campaigns that influenced the user
Standard User
able to delete accounts

22. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
number from percentage
The user is not able to edit it because it is read-only
summary and matrix
active assignment rules

23. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
One solution field
500
cause data loss

24. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
All users
The user loses all unsaved data after terminating the session
Basically - the Gmail model - all you data is stored on servers
Sales Team Role

25. List Dashboard component types
Workflow rules
Metric - table - gauge - chart - S-Control - VF page
link to report
Campaign Member or Contact Role

26. Which information not captured on user record in Salesforce?
Use cases for Web-to-Case
All organization data
Hire Date
Metric and gauge

27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
many to much
before it is saved in Salesforce
Use cases for Email-to-Case
web-to-lead

28. A lookup field relationship...
make a field required
links two objects together
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
300

29. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Solutions - Accounts - Opportunities
automatically maps
Field level security

30. _____________can import a maximum of 500 account records in a session.
Profile
salesforce.com portal
upgrade a managed application
Standard users

31. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
many to much
not enforced
forecast role hierarchy
Workflow rules

32. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Ideas
Tabular reports
using the custom summary field
a campaign member

33. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
the record is saved/updated
Edit on solution
your organization's workflow
5

34. Can only view records
Read-Only
reportable
Use cases for Web-to-Case
Case tasks

35. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
an error report after the loading
None of the users
own a record and not see it

36. Record types are used to implement custom business processes by associating them to specific
Page layouts
Profile controls
5 MB
Manage public documents

37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
active assignment rules
Custom picklist
Workflows

38. Partner Portal: Users login to the web portal rather than through the...
be shared
Salesforce CRM workflow
salesforce.com portal
Case Escalation Rule

39. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
lead assignment rule
Queue
1 day
routed to a default lead creator via email

40. A role controls __________ that users have to an organization's data.
Any user can view all records that the running user role can view
Custom forecasting
calculations on summary fields
the level of visibility

41. What is Salesforce?
A tab that combines a list view and related records into one screen with different frames.
Accounts to Opportunities - or Contacts to Cases
a campaign member
Salesforce and Marketing Automation - Customer Support Management

42. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
IP address is unknown
the new label value
Queue

43. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
To capture unique data of the business
1 day
View all data

44. Personal tags cannot...
lead assignment rule
be shared
multiple record types
the level of visibility

45. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
1
delete the field
The user is not able to edit it because it is read-only
Profile

46. Salesforce for Microsoft Outlook is which type of client?
use everywhere rule
Role settings
API
Workflow rules

47. Super User - Can customize and administer the application
System Administrator
Queue
Automated rules
folder access level

48. In list view enhancements - users cannot export list results to...
the recycle bin
csv files
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
All users

49. Software-as-a-service (SaaS) model
Standard users
1 day
Salesforce ID
Basically - the Gmail model - all you data is stored on servers

50. Author and the owner do not have the...
Sales Cloud
Lead - Contact - Solution
same access to the document
except Campaign