Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Error on failed web to lead validation is...
Field level security
no limits
routed to a default lead creator via email
many to many

2. Create ads that display on search engines is possible in SFDC using...
Google
Profile
except Campaign
lead conversion

3. Standard User Permissions + can edit - approve - activate and delete contracts
own a record and not see it
multiple fields in SFDC
Contract Manager
1

4. A _____________ cannot be the controlling field for a dependent field.
Salesforce and Marketing Automation - Customer Support Management
custom multi select picklist
Workflows
number from percentage

5. What is the number of values allowed in dependent pick list?
salesforce.com portal
300
500
extend sharing for those records

6. _____________can import a maximum of 500 account records in a session.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Standard users
Read-Only
Difference between workflow rule and workflow approval process

7. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Automated rules
Rules and the use of Email Templates
a campaign member
to a case

8. Applications are built on which platform?
50000
Force.com
using the data loader
300

9. Custom summary formula on report...
references another summary formula
own a record and not see it
an error report after the loading
To use a Case Assignment

10. What can stop a scheduled report-dashboard run?
own a record and not see it
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
300
The running user does not have access to the dashboard folder

11. As an admin - you can schedule regular data imports...
Show details and add events
using the data loader
Page layouts
Custom objects - Field level security

12. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
To display extended web content on SF window
Workflows
500
None of the users

13. A lookup field relationship...
number from percentage
many to much
Automated rules
links two objects together

14. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Use cases for Email-to-Case
Master-detail - many-to-many - lookup - hierarchical
To use Case Queues to manage Cases

15. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Contract Manager
3 or more hours per day
active assignment rules
Case Escalation Rule

16. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Line
Summary and table
Configure the settings and rules for Case processing - including Business Hours - and Escalation
dashboard components

17. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
YEAR(date_c) =YEAR(today())
using the data loader
Difference between workflow rule and workflow approval process
extend sharing for those records

18. Where do active currencies live?
Contacts
Adding a user to the sales team group
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
version control capabilities

19. You can map a single column from the csv file to...
To let the user select values in the view picklist
make a field required
multiple fields in SFDC
The running user does not have access to the dashboard folder

20. What data can you request for in the weekly data export?
User setting
All organization data
Custom Field
Use cases for Web-to-Case

21. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Solutions - Accounts - Opportunities
Standard Field
Workflow rules
Workflows

22. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
active assignment rules
using the data loader
Profile
able to delete accounts

23. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Profile
Summary or matrix (with at least one level of grouping)
Manage Letterheads - Manage Public Templates - Edit HTML Templates

24. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Gets assigned to lead owner's territory
Sales Team Role
except Campaign
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

25. Who can view campaigns?
folder access level
multiple fields in SFDC
5 MB
All users

26. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
View all data
tasks scheduled calendar events
Tabular reports
Master-detail - many-to-many - lookup - hierarchical

27. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Business Hours
User can log out all unsaved data is lost
Line

28. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
5
different types of sharing rules
Master-detail - many-to-many - lookup - hierarchical
Fiscal year - Licenses - Language - locale - time zones

29. A delegated approver can revoke a...
previously approved process
links two objects together
Contract Manager
300

30. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Value is always required
version control capabilities
Territory Management
link to report

31. How many lead assignment rules can be active at one time?
not enforced
not dependent fields
All users of SFDC who have access to campaigns objects
1

32. We cannot create sharing rules on...
can be different users
Case Auto-Response Rule
extend sharing for those records
objects in a managed package

33. The size limit for documents uploaded is...
Use cases for Case Hierarchies
Tabular reports
5 MB
other formula fields

34. Give an example of a one-to many relationship between standard objects.
All users of SFDC who have access to campaigns objects
Create on solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Accounts to Opportunities - or Contacts to Cases

35. Users can _____________ from the sidebar and advanced search
upgrade a managed application
Forecasts
search for public tags
number from percentage

36. Name three benefits of the cloud computing model.
different types of sharing rules
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Permissions
be shared

37. What information in the user record cannot be captured without a custom field?
50000
be shared
Hire date
own a record and not see it

38. Who can view a campaign in SFDC?
Value is always required
IP address is unknown
All users of SFDC who have access to campaigns objects
Role settings

39. Standard picklist fields can be controlling fields but...
Business Hours
250
upgrade a managed application
not dependent fields

40. Personal tags cannot...
be shared
Create on solution
build a custom forecast for the same
Master-detail - many-to-many - lookup - hierarchical

41. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

42. It is possible for a user to...
To let the user select values in the view picklist
Fiscal year - Licenses - Language - locale - time zones
Marketing -Call Center
own a record and not see it

43. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
own a record and not see it
the level of visibility
system administrator

44. An account team can be added by all except...
calculations on summary fields
anyone in the team
the record is saved/updated
Territory Management

45. Custom objects are...
reportable
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To use Case Queues to manage Cases
When a Lead is converted

46. You can use _______________ for summary and matrix reporting only.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
conditional highlighting
multiple fields in SFDC
All organization data

47. Can only view records
Rcord type
Download AppExchange Packages
one language at a time
Read-Only

48. Calendar and Task Activities are both...
The Marketing User check box on the user profile page
Set thresholds for report analysis
Default Locale - Default Language - Default Time Zone
tasks scheduled calendar events

49. The administrator wants to track data over a period of time. Which graph would he use?
Line
make a field required
log in to SFDC Profile
The Marketing User check box on the user profile page

50. Which one of these may be a controlling field and a dependent field?
A running user
Custom picklist
not dependent fields
Metric and gauge