Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A public group is a grouping of all except...
Queue
version control capabilities
User can log out all unsaved data is lost
All users of SFDC who have access to campaigns objects

2. A role has a ________ relationship with users.
List view
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
many to many
Forecasts

3. Available out of box - cannot be deleted (You can change the label name).
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard Field
250
User setting

4. A delegated approver can revoke a...
Custom Field
Business Hours
own a record and not see it
previously approved process

5. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
1
Rules and the use of Email Templates
Hire Date
The Marketing User check box on the user profile page

6. A lead has been converted. Where can we find the campaigns associated with it?
Elements within a Page Layout
anyone in the team
Opportunity campaign related list - Contact campaign related list
Metric - table - gauge - chart - S-Control - VF page

7. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Hire date
Territory Management
All organization data
Rcord type

8. You can customize Profile to restrict users' ability to...
other formula fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
log in to SFDC Profile

9. The maximum # of time trigger actions
Summary and table
40
Metric - table - gauge - chart - S-Control - VF page
dashboard components

10. You need which permission to specify a running user other than yourself?
your organization's workflow
View all data
make a field required
Opportunity campaign related list - Contact campaign related list

11. Where would you make changes in order to make default tabs visible?
User setting
Create on solution
Case
Skill requirements - Product categories - Customer types - Service levels

12. Custom summary formula on report...
Edit and Read opportunity
references another summary formula
Objects on managed packages
When a Lead is converted

13. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Create a report
territory management
Rcord type

14. We cannot create sharing rules on...
Manage public documents
The designated weblead owner gets an email
objects in a managed package
to a case

15. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Objects on managed packages
User setting
4000
upgrade a managed application

16. It is possible for a user to...
API
own a record and not see it
other formula fields
Gets assigned to lead owner's territory

17. Personal tags cannot...
Case Auto-Response Rule
be shared
The Marketing User profile
Edit on solution

18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
300
extend sharing for those records
500

19. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Custom Field
5
link to report
Configure the settings and rules for Case processing - including Business Hours - and Escalation

20. What is conditional highlighting for reports?
Set thresholds for report analysis
Territory Management
Adding a user to the sales team group
Account - Contacts - Opportunities

21. Which information not captured on user record in Salesforce?
not enforced
Contract Manager
To display extended web content on SF window
Hire Date

22. List the places where Currency is specified
able to delete accounts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Gets assigned to lead owner's territory
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

23. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
delete the field
the new label value
except Campaign

24. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Export to excel
User can log out all unsaved data is lost
Tabular reports
Field level security

25. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
system administrator
based on their profile
IP address is unknown

26. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
not enforced
1 day
4k
To display extended web content on SF window

27. What is the number of values allowed in dependent pick list?
links two objects together
IP address is unknown
300
Summary or matrix (with at least one level of grouping)

28. Opportunities and quotes are a part of which cloud?
rollup summary field
many to much
Set thresholds for report analysis
Sales Cloud

29. What is Salesforce?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Salesforce and Marketing Automation - Customer Support Management
Tabular reports
Custom picklist

30. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
except Campaign
used on an oppy
different types of sharing rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

31. Reports that must be used to create dashboard components.
Contract Manager
Custom summary and matrix reports
upgrade a managed application
salesforce.com portal

32. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
using the data loader
3 or more hours per day
to a case
in activity history

33. Record types are used to implement custom business processes by associating them to specific
Lead - Contact - Solution
Page layouts
in activity history
Insert - update - upsert - delete

34. The size limit for documents uploaded is...
number from percentage
5 MB
territory management
links two objects together

35. Standard picklist fields can be controlling fields but...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
not dependent fields
Case tasks
Marketing User

36. What is true about look up relationships?
30 days
upgrade a managed application
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Edit and Read opportunity

37. Which of the following does not need business process?
View all data
previously approved process
Contacts
Components of the Console Tab

38. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Google
Custom Field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
User can log out all unsaved data is lost

39. You can delete the _____________ that is on an oppy.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Unlimited
std price book or a price book
To let the user select values in the view picklist

40. Field level security cannot be used to...
make a field required
based on their profile
no limits
Forecasts

41. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use Case Queues to manage Cases
All users
System Administrator profile and Marketing User Profile (import Leads)

42. Give an example of a one-to many relationship between standard objects.
Google adwords
used on an oppy
Master-detail - many-to-many - lookup - hierarchical
Accounts to Opportunities - or Contacts to Cases

43. Sharing rules can be formed on the following except...
Objects on managed packages
in activity history
They are upgradeable
Hire date

44. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Components of the Console Tab
delete the field
multiple fields in SFDC
All organization data

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. Changing the data type of an existing custom field can cause data loss while changing to...
Solution Manager
number from percentage
50000
Queue

47. Custom fiscal year works on a define once and...
use everywhere rule
active assignment rules
lead assignment rule
The running user does not have access to the dashboard folder

48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
rollup summary field
Rcord type
Queue
The email address of the user whose identify is being confirmed.

49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
used on an oppy
Gets assigned to lead owner's territory
4000

50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
Mini Page Layout
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Custom picklist