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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can map a custom lead field to only one of the following objects at a single instance
4k
Case Auto-Response Rule
Account - Contacts - Opportunities
System Administrator
2. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
use everywhere rule
search for public tags
Manage public documents
3. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Contacts
Fiscal year - Licenses - Language - locale - time zones
3 or more hours per day
4. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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5. What is conditional highlighting for reports?
Contacts
Set thresholds for report analysis
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
lead assignment rule
6. Can view - edit and delete their own records
Standard User
All users
3 or more hours per day
To display extended web content on SF window
7. Reports that must be used to create dashboard components.
API
Custom summary and matrix reports
Line
Accounts - Contacts - Leads - Solutions - and Custom objects
8. Conditional formatting is available for...
using the custom summary field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Summary and table
the record is saved/updated
9. List the type of case queues commonly used by call centers.
Case Escalation Rule
View the account - Edit the account
Skill requirements - Product categories - Customer types - Service levels
IP address is unknown
10. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
the record is saved/updated
anyone in the team
same access to the document
11. Changing the data type of an existing custom field can cause data loss while changing to...
references another summary formula
All organization data
number from percentage
Metric - table - gauge - chart - S-Control - VF page
12. Why do you create a web tab?
To display extended web content on SF window
1
Metric and gauge
summary and matrix
13. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Marketing -Call Center
There is only one record type in person account - There is no contact related list in person account
Edit and Read opportunity
Business Hours
14. Create ads that display on search engines is possible in SFDC using...
Sales Cloud
API
Google
Marketing User
15. What data can you request for in the weekly data export?
Profile
All organization data
before it is saved in Salesforce
forecast role hierarchy
16. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Account - Contacts - Opportunities
40
before it is saved in Salesforce
tasks scheduled calendar events
17. To edit opportunity permission - where would you make the change?
Profile
The running user does not have access to the dashboard folder
automatically maps
1 day
18. Standard User Permissions + can import leads for the organization
Use cases for Email-to-Case
make a field required
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Marketing User
19. Custom objects are...
make a field required
reportable
Read-Only
View all data
20. What is true about managed packages?
salesforce.com portal
search for public tags
They are upgradeable
be shared
21. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Business Hours
Standard User
YEAR(date_c) =YEAR(today())
Edit on solution
22. How many Editions are there in SFDC?
upgrade a managed application
5
1
number from percentage
23. As an admin - you can schedule regular data imports...
link to report
The email address of the user whose identify is being confirmed.
using the data loader
A running user
24. The maximum # of time trigger actions
Standard User
Edit on solution
40
View the account - Edit the account
25. A workflow alert cannot be tracked...
log in to SFDC Profile
Any user can view all records that the running user role can view
in activity history
300
26. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
references another summary formula
reportable
own a record and not see it
27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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28. Error on failed web to lead validation is...
routed to a default lead creator via email
Adding a user to the sales team group
Manage public documents
must be between 5 and 50
29. What information in the user record cannot be captured without a custom field?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The email address of the user whose identify is being confirmed.
Hire date
make a field required
30. A role controls __________ that users have to an organization's data.
make a field required
the level of visibility
Create on solution
Tabular reports
31. Partner Portal: Users login to the web portal rather than through the...
Set thresholds for report analysis
Case queue
custom multi select picklist
salesforce.com portal
32. Personal tags cannot...
previously approved process
Field level security
except Campaign
be shared
33. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Create a report
30 days
Sales Team Role
Hire Date
34. Name the standard applications in the list.
Marketing -Call Center
Lead - Contact - Solution
a campaign member
different types of sharing rules
35. Standard objects examples
not enforced
to a case
Solutions - Accounts - Opportunities
controlling field for a dependent field
36. Name three sources from which cases can be created.
User setting
Case
Call Support - Call Sales - Log a case online - Email Support
make a field required
37. The size limit for documents uploaded is...
territory management
system administrator
5 MB
None of the users
38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
custom multi select picklist
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Salesforce CRM workflow
csv files
39. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
50000
Permissions
used on an oppy
Profile controls
40. You can map a custom lead field...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the level of visibility
to a case
4000
41. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Profile
3
Use cases for Web-to-Case
Field level security
42. It is possible for a user to...
own a record and not see it
Summary or matrix (with at least one level of grouping)
number from percentage
All users
43. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
The designated weblead owner gets an email
One solution field
Case Auto-Response Rule
Custom Field
44. Inline editing updates the field when...
the record is saved/updated
Opportunity campaign related list - Contact campaign related list
own a record and not see it
same access to the document
45. What does a company profile contain?
Summary and table
Fiscal year - Licenses - Language - locale - time zones
User setting
Objects on managed packages
46. Business process is available in following objects: _______________
API
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The designated weblead owner gets an email
Lead - Contact - Solution
47. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Salesforce and Marketing Automation - Customer Support Management
Solution Manager
except Campaign
Rules and the use of Email Templates
48. Show up to 2000 records in the record count display - Print up to 1000 records in print view
the level of visibility
Metric and gauge
Rules and the use of Email Templates
List view
49. In conditional highlighting - how may maximum conditions are allowed per report?
number from percentage
3
lead conversion
dashboard components
50. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
except Campaign
Automated rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation
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