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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
multiple record types
As short as a day and as long as a forever
many to many

2. You can map a custom lead field...
Metric and gauge
custom multi select picklist
anyone in the team
to a case

3. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Google adwords
Value is always required
territory management
IP address is unknown

4. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Gets assigned to lead owner's territory
Profile controls
User can log out all unsaved data is lost
All users of SFDC who have access to campaigns objects

5. How many lead assignment rules can be active at one time?
1
Standard User
To use Case Queues to manage Cases
custom multi select picklist

6. Business process is available in following objects: _______________
cause data loss
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Use cases for Email-to-Case
Lead - Contact - Solution

7. What is the salesforce Console?
able to delete accounts
Google
A tab that combines a list view and related records into one screen with different frames.
To use Case Queues to manage Cases

8. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Standard User
Components of the Console Tab
many to many
Metric - table - gauge - chart - S-Control - VF page

9. Can only view records
The Marketing User check box on the user profile page
Read-Only
5
5 MB

10. The system ___________ std lead fields to standard account - contact - and oppy fields.
Tabular reports
Queue
automatically maps
To use a Case Assignment

11. Calendar and Task Activities are both...
To let the user select values in the view picklist
lead conversion
Workflows
tasks scheduled calendar events

12. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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13. The size limit for documents uploaded is...
Solutions - Accounts - Opportunities
the new label value
Call Support - Call Sales - Log a case online - Email Support
5 MB

14. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
The email address of the user whose identify is being confirmed.
own a record and not see it
The Marketing User check box on the user profile page

15. You can create _____________ directly from the csv import file.
Profile
denied
parent.child relationships
System Administrator profile and Marketing User Profile (import Leads)

16. Page layouts are assigned to users based on...
except Campaign
4000
Role settings
system administrator

17. You must create the business process before creating record types for each of these objects...
When a Lead is converted
Summary or matrix (with at least one level of grouping)
Rules and the use of Email Templates
except Campaign

18. The administrator wants to track data over a period of time. Which graph would he use?
Line
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
denied
250

19. You can import only ___________ per CSV file.
All users
Field level security
They are upgradeable
one language at a time

20. Which graphs rely on grand total for dashboards?
To display extended web content on SF window
one language at a time
Accounts - Contacts - Leads - Solutions - and Custom objects
Metric and gauge

21. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To let the user select values in the view picklist
Business Hours
extend sharing for those records
tasks scheduled calendar events

22. What is the use of campaign influence feature on oportunities?
The running user does not have access to the dashboard folder
Components of the Console Tab
Give a list of campaigns that influenced the user
Export to excel

23. ____________ is not available for printable lists
Metric - table - gauge - chart - S-Control - VF page
To use the campaign import wizards
Export to excel
except Campaign

24. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
extend sharing for those records
Metric - table - gauge - chart - S-Control - VF page
500
User can log out all unsaved data is lost

25. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
log in to SFDC Profile
multiple fields in SFDC
not enforced
Salesforce CRM workflow

26. There are _________ to new picklist or multi-select picklist values for any field during a single import
Create on solution
Use cases for Case Hierarchies
List view
no limits

27. Records in _____________ do not count against your organization's storage limits.
the recycle bin
5 MB
Custom forecasting
objects in a managed package

28. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The user loses all unsaved data after terminating the session
All users
std price book or a price book
Case queue

29. A record of contact with customer support. A customer is reporting a problem or asking a question.
The email address of the user whose identify is being confirmed.
Custom summary and matrix reports
Case
log in to SFDC Profile

30. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
There is only one record type in person account - There is no contact related list in person account
the new label value
Rcord type
territory management

31. Field level security cannot be used to...
Marketing User
make a field required
the new label value
3 or more hours per day

32. Field level security cannot be used to...
make a field required
Solutions - Accounts - Opportunities
own a record and not see it
build a custom forecast for the same

33. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
To capture unique data of the business
Google
Solution Manager

34. Which information not captured on user record in Salesforce?
Profile
Page layouts
50000
Hire Date

35. Name three benefits of the cloud computing model.
Salesforce and Marketing Automation - Customer Support Management
Objects on managed packages
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Automated rules

36. Types of relationships that can exist between objects
A running user
Use cases for Case Hierarchies
Master-detail - many-to-many - lookup - hierarchical
Opportunity campaign related list - Contact campaign related list

37. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
using the data loader
Use cases for Email-to-Case
able to delete accounts
Export to excel

38. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom Field

39. What information in the user record cannot be captured without a custom field?
summary and matrix
Hire date
not enforced
log in to SFDC Profile

40. Super User - Can customize and administer the application
System Administrator
User setting
40
System Administrator profile and Marketing User Profile (import Leads)

41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
lead conversion
Profile
3
not dependent fields

42. Users can _____________ from the sidebar and advanced search
Sales Team Role
search for public tags
30 days
csv files

43. Who can view campaigns?
Basically - the Gmail model - all you data is stored on servers
Case Escalation Rule
All users
Use cases for Case Hierarchies

44. You can then associate each business process with one or more record types and make it available to users...
4k
own a record and not see it
based on their profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

45. When you configure search settings for your organization - the new value...
To display extended web content on SF window
Contract Manager
the record is saved/updated
must be between 5 and 50

46. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
To use the campaign import wizards
Opportunity campaign related list - Contact campaign related list
to a case
a campaign member

47. What is the limit on the compiled size of the formula field?
the level of visibility
denied
cause data loss
4k

48. Conditional formatting is available for...
Hire date
Summary and table
Custom objects - Field level security
make a field required

49. You can modify the contents of a folder if the ______________ is set to read/write.
not enforced
folder access level
Objects on managed packages
dashboard components

50. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
lead assignment rule
own a record and not see it
different types of sharing rules

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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