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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom multi-select pick list cannot be a...
not enforced
controlling field for a dependent field
They are upgradeable
Use cases for Web-to-Case

2. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
To display extended web content on SF window
Use cases for Web-to-Case
Salesforce and Marketing Automation - Customer Support Management
upgrade a managed application

3. How many lead assignment rules can be active at one time?
Case queue
calculations on summary fields
anyone in the team
1

4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to many
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

5. The data loader can load all objects - including custom objects - It generates...
other formula fields
Accounts - Contacts - Leads - Solutions - and Custom objects
an error report after the loading
250

6. A delegated approver can revoke a...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
previously approved process
Contacts
Standard User

7. Standard User Permissions + can import leads for the organization
rollup summary field
Marketing User
components of a profile
A tab that combines a list view and related records into one screen with different frames.

8. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
link to report
Workflows
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
many to much

9. Two options for restricting access via IP Ranges
One solution field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Case queue
Edit on solution

10. In conditional highlighting - how may maximum conditions are allowed per report?
View the account - Edit the account
Master-detail - many-to-many - lookup - hierarchical
Manage public documents
3

11. Managed package is always...
able to upgrade to other version
Use cases for Web-to-Case
Edit on solution
The user loses all unsaved data after terminating the session

12. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Solutions - Accounts - Opportunities
Value is always required
active assignment rules

13. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
multiple fields in SFDC
View all data
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
30 days

14. The documents tab does not contain...
version control capabilities
System Administrator profile and Marketing User Profile (import Leads)
To use a Case Assignment
multiple record types

15. Which graphs rely on grand total for dashboards?
lead assignment rule
To let the user select values in the view picklist
web-to-lead
Metric and gauge

16. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
able to delete accounts
Profile controls
To use a Case Assignment

17. What is Salesforce?
None of the users
Salesforce and Marketing Automation - Customer Support Management
To use a Case Assignment
Contacts

18. What is the role of Primary Object when creating custom report types?
Workflow rules
build a custom forecast for the same
summary and matrix
To let the user select values in the view picklist

19. ____________ is available for custom fiscal years.
custom multi select picklist
summary and matrix
Google adwords
Custom forecasting

20. Which information not captured on user record in Salesforce?
A tab that combines a list view and related records into one screen with different frames.
Manage public documents
Hire Date
number from percentage

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
upgrade a managed application
Sales Team Role
csv files
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
All organization data
Objects on managed packages
Field level security
before it is saved in Salesforce

23. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Marketing -Call Center
3
extend sharing for those records
To use a Case Assignment

24. Picklist dependency rules are __________ during import.
version control capabilities
not enforced
able to delete accounts
Set thresholds for report analysis

25. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Skill requirements - Product categories - Customer types - Service levels
used on an oppy
The designated weblead owner gets an email

26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Workflows
None of the users
500
many to much

27. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Salesforce ID
Account - Contacts - Opportunities
5
YEAR(date_c) =YEAR(today())

28. The create new folder link will only be visible to users with which permission?
Manage public documents
not dependent fields
Marketing -Call Center
links two objects together

29. When you configure search settings for your organization - the new value...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
must be between 5 and 50
Page layouts
Export to excel

30. What is true about managed packages?
User can log out all unsaved data is lost
One solution field
They are upgradeable
API

31. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Line
List view
territory management
Difference between workflow rule and workflow approval process

32. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
salesforce.com portal
Workflows
many to much

33. How many Editions are there in SFDC?
To use Case Queues to manage Cases
Manage public documents
5
Give a list of campaigns that influenced the user

34. May be used to group related cases - or to split one case into many different parts.
system administrator
Use cases for Case Hierarchies
Automated rules
To display extended web content on SF window

35. If the data validation at web to lead form fails - who will get the error report?
500
The designated weblead owner gets an email
Profile
Automated rules

36. What is the number of values allowed in dependent pick list?
300
use everywhere rule
based on their profile
Default Locale - Default Language - Default Time Zone

37. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
A running user
Standard users
lead conversion

38. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
500
Case tasks
Contacts

39. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Marketing User
std price book or a price book
one language at a time
Show details and add events

40. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
User can log out all unsaved data is lost
Case queue
multiple record types
View the account - Edit the account

41. What is true about look up relationships?
web-to-lead
multiple record types
parent.child relationships
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

42. You can customize Profile to restrict users' ability to...
can be different users
Google
log in to SFDC Profile
40

43. Records in _____________ do not count against your organization's storage limits.
300
the recycle bin
many to many
Objects on managed packages

44. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Territory Management
Lead - Contact - Solution
Use cases for Case Hierarchies
Tabular reports

45. Create and manage letterheads and email templates
objects in a managed package
link to report
Manage Letterheads - Manage Public Templates - Edit HTML Templates
except Campaign

46. Salesforce for Microsoft Outlook is which type of client?
API
one language at a time
5
the record is saved/updated

47. You can use conditional highlighting for which types of reports?
A tab that combines a list view and related records into one screen with different frames.
summary and matrix reports
references another summary formula
csv files

48. Inline editing updates the field when...
the Professional Edition
Rules and the use of Email Templates
Summary and table
the record is saved/updated

49. Can view - edit and delete their own records
Standard User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to much
Create a report

50. The maximum # of time trigger actions
Case Escalation Rule
40
1
Read-Only

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