Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can map a custom lead field...






2. Name the standard applications in the list.






3. Opportunities and quotes are a part of which cloud?






4. Dated exchange rates can be set in the time range of...






5. Standard User Permissions + can import leads for the organization






6. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






7. Permission to add a category to a solution require which permission






8. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






9. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






10. Create and manage letterheads and email templates






11. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






12. Which is not a standard business object?






13. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






14. _____________can import a maximum of 500 account records in a session.






15. How many roles can you create for your org?






16. Give an example of where a junction object is used between standard objects.






17. When is a custom object created?






18. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






19. You can create _____________ directly from the csv import file.






20. Determines the level of access to the dashboard data






21. Sharing rules can be formed on the following except...






22. What is true about look up relationships?






23. We cannot create sharing rules on...






24. What is true about look up relationship?






25. Two options for restricting access via IP Ranges






26. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






27. A custom lead field can be mapped to...






28. Create ads that display on search engines is possible in SFDC using...






29. If using customizable forecasting - there is a seperate...






30. What objects may be imported or updated using the Import Wizard?






31. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






32. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






33. What does a company profile contain?






34. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






35. Your recycle bin record limit is _____times the MBs in your general storage






36. The size limit for documents uploaded is...






37. Reports that must be used to create dashboard components.






38. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






39. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






40. Where do active currencies live?






41. A role controls __________ that users have to an organization's data.






42. What data can you export out of SFDC?






43. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






44. List the type of case queues commonly used by call centers.






45. List Dashboard component types






46. The size limit for documents uploaded is...






47. Custom summary formula on report...






48. List the functions of the Data Loader






49. Software-as-a-service (SaaS) model






50. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?