Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changing the data type of an existing custom field can cause data loss while changing to...






2. You can create _____________ directly from the csv import file.






3. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






4. Name three benefits of the cloud computing model.






5. A custom summary formula cannot reference ____________ in an object.






6. Conditional formatting is available for...






7. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






8. When is it appropriate to use the Import Wizard vs. the Data Loader?






9. Determines the level of access to the dashboard data






10. Can only view records






11. What is true about managed packages?






12. Charts - Tables - Metrics - Gauge






13. A workflow alert cannot be tracked...






14. An account team can be added by all except...






15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






16. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






17. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






18. What does a company profile contain?






19. If the data validation at web to lead form fails - who will get the error report?






20. There are _________ to new picklist or multi-select picklist values for any field during a single import






21. Picklist dependency rules are __________ during import.






22. Applications are built on which platform?






23. Salesforce for Microsoft Outlook is which type of client?






24. List the places where Currency is specified






25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






26. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...


28. In order to implement more than one business process - ____________must also be implemented.






29. ____________ is not available for printable lists






30. What is the number of values allowed in dependent pick list?






31. How many lead assignment rules can be active at one time?






32. What is the use of campaign influence feature on oportunities?






33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






34. History tracking can be performed on the following standard objects except...






35. A custom lead field can be mapped to...






36. The administrator wants to track data over a period of time. Which graph would he use?






37. You can delete the _____________ that is on an oppy.






38. You need which permission to specify a running user other than yourself?






39. Specifying a "running user" in dashboard means...






40. We cannot create sharing rules on...






41. Allows you to define different sets of picklist values for both standard and custom picklist.






42. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






43. Where would you make changes in order to make default tabs visible?






44. You must create the business process before creating record types for each of these objects...






45. What is the salesforce Console?






46. Software-as-a-service (SaaS) model






47. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






48. What is true about look up relationship?






49. Super User - Can customize and administer the application






50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...