Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Forecasts
40
conditional highlighting

2. While scheduling an email reports user specifies all except...
many to many
One solution field
link to report
Create a report

3. ______________ will not give access to opportunity records that was previously a restricted account.
Contract Manager
A running user
Salesforce ID
Adding a user to the sales team group

4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Solutions - Accounts - Opportunities
Download AppExchange Packages
Use cases for Web-to-Case
Create on solution

5. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
The Marketing User check box on the user profile page
A running user
territory management
Metric and gauge

6. In order to implement more than one business process - ____________must also be implemented.
other formula fields
used on an oppy
cause data loss
multiple record types

7. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
before it is saved in Salesforce
To capture unique data of the business
The user loses all unsaved data after terminating the session

8. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Rules and the use of Email Templates
Permissions
Page layouts
Accounts - Contacts - Leads - Solutions - and Custom objects

9. What is the number of values allowed in dependent pick list?
Custom summary and matrix reports
300
using the custom summary field
Campaign Member or Contact Role

10. A delegated approver can revoke a...
previously approved process
1
Custom objects - Field level security
forecast role hierarchy

11. Create ads that display on search engines is possible in SFDC using...
Google
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Rules and the use of Email Templates
Metric - table - gauge - chart - S-Control - VF page

12. Records in _____________ do not count against your organization's storage limits.
no limits
Show details and add events
Google
the recycle bin

13. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
link to report
delete the field
The user is not able to edit it because it is read-only
Queue

14. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
version control capabilities
50000
custom multi select picklist
an error report after the loading

15. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Field level security
To display extended web content on SF window
To capture unique data of the business

16. When you configure search settings for your organization - the new value...
must be between 5 and 50
web-to-lead
Permissions
3

17. Give an example of where a junction object is used between standard objects.
other formula fields
Skill requirements - Product categories - Customer types - Service levels
Campaign Member or Contact Role
Forecasts

18. Name three settings on the Company Information page that administrators can edit.
routed to a default lead creator via email
system administrator
Case Auto-Response Rule
Default Locale - Default Language - Default Time Zone

19. You can import only ___________ per CSV file.
To let the user select values in the view picklist
one language at a time
other formula fields
Google

20. Page Layout - Field level security - Record Types
Standard Field
components of a profile
500
using the custom summary field

21. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
All users of SFDC who have access to campaigns objects
web-to-lead
links two objects together

22. What data can you request for in the weekly data export?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data
A tab that combines a list view and related records into one screen with different frames.

23. History tracking can be performed on the following standard objects except...
One solution field
territory management
Forecasts
To use a Case Assignment

24. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
To use Case Queues to manage Cases
Standard users
Edit and Read opportunity
Difference between workflow rule and workflow approval process

25. In list view enhancements - users cannot export list results to...
territory management
csv files
Custom picklist
the recycle bin

26. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
The Marketing User profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Forecasts

27. Standard User Permissions + can edit - approve - activate and delete contracts
Difference between workflow rule and workflow approval process
View the account - Edit the account
Default Locale - Default Language - Default Time Zone
Contract Manager

28. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
not dependent fields
previously approved process
Case

29. A public group is a grouping of all except...
Edit on solution
List view
1
Queue

30. Applications are built on which platform?
Force.com
using the custom summary field
Workflow rules
dashboard components

31. What is the limit on the compiled size of the formula field?
They are upgradeable
components of a profile
Elements within a Page Layout
4k

32. List the functions of the Data Loader
Queue
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Insert - update - upsert - delete
Line

33. ____________ is not available for printable lists
Salesforce and Marketing Automation - Customer Support Management
Export to excel
make a field required
Mini Page Layout

34. You can then associate each business process with one or more record types and make it available to users...
Profile
Accounts to Opportunities - or Contacts to Cases
Sales Team Role
based on their profile

35. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
same access to the document
Objects on managed packages
build a custom forecast for the same
IP address is unknown

36. You need which permission to specify a running user other than yourself?
4k
used on an oppy
View all data
Export to excel

37. The create new folder link will only be visible to users with which permission?
Manage public documents
Master-detail - many-to-many - lookup - hierarchical
objects in a managed package
3

38. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
IP address is unknown
the record is saved/updated
Hire Date

39. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

40. Where do active currencies live?
summary and matrix reports
able to delete accounts
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

41. Create and manage letterheads and email templates
1 day
Manage Letterheads - Manage Public Templates - Edit HTML Templates
User can log out all unsaved data is lost
make a field required

42. What is the salesforce Console?
Create on solution
1
A tab that combines a list view and related records into one screen with different frames.
4k

43. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
List view
None of the users
Contacts

44. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Case queue
Show details and add events
Fiscal year - Licenses - Language - locale - time zones
your organization's workflow

45. List the places where Currency is specified
Value is always required
make a field required
must be between 5 and 50
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

46. The system ___________ std lead fields to standard account - contact - and oppy fields.
can be different users
Manage Letterheads - Manage Public Templates - Edit HTML Templates
log in to SFDC Profile
automatically maps

47. Conditional highlighting is used only in...
salesforce.com portal
routed to a default lead creator via email
summary and matrix
Salesforce CRM workflow

48. The documents tab does not contain...
5 MB
Sales Team Role
version control capabilities
Use cases for Email-to-Case

49. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Basically - the Gmail model - all you data is stored on servers
Rules and the use of Email Templates
make a field required
Sales Team Role

50. Name the standard applications in the list.
Marketing -Call Center
Field level security
able to upgrade to other version
Object in look up relationship can link to self - The child object in lookup is a related list for the parent