Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Custom forecasting
Solution Manager
be shared

2. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Workflow rules
a campaign member
Business Hours

3. How many Editions are there in SFDC?
Marketing User
All users of SFDC who have access to campaigns objects
To let the user select values in the view picklist
5

4. Standard objects examples
250
Workflows
Gets assigned to lead owner's territory
Solutions - Accounts - Opportunities

5. The size limit for documents uploaded is...
5 MB
To let the user select values in the view picklist
number from percentage
many to much

6. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Lead - Contact - Solution
to a case
To use a Case Assignment
Salesforce CRM workflow

7. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
View all data
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Value is always required
3 or more hours per day

8. Users can _____________ from the sidebar and advanced search
Solution Manager
not dependent fields
a campaign member
search for public tags

9. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
3
Download AppExchange Packages
Salesforce and Marketing Automation - Customer Support Management
Field level security

10. It is possible for a user to...
number from percentage
multiple record types
own a record and not see it
Custom picklist

11. A workflow alert cannot be tracked...
calculations on summary fields
To use the campaign import wizards
in activity history
using the custom summary field

12. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Basically - the Gmail model - all you data is stored on servers
Edit on solution
Marketing -Call Center

13. You must create the business process before creating record types for each of these objects...
no limits
except Campaign
View all data
250

14. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Custom Field
based on their profile
your organization's workflow

15. What is the salesforce Console?
300
A tab that combines a list view and related records into one screen with different frames.
Line
Custom objects - Field level security

16. Page Layout - Field level security - Record Types
Solutions - Accounts - Opportunities
system administrator
components of a profile
Sales Team Role

17. If using customizable forecasting - there is a seperate...
rollup summary field
forecast role hierarchy
Value is always required
The running user does not have access to the dashboard folder

18. _____________can import a maximum of 500 account records in a session.
Profile controls
Unlimited
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Standard users

19. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
To let the user select values in the view picklist
multiple record types
cause data loss

20. Standard User Permissions + can import leads for the organization
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing User
Custom Field
Page layouts

21. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Profile
Case Auto-Response Rule
The user is not able to edit it because it is read-only
View the account - Edit the account

22. List the places where Currency is specified
Salesforce ID
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Standard User
csv files

23. Used to escalate a case if it has not been resolved within a specified period of time.
Profile controls
Permissions
Case Escalation Rule
tasks scheduled calendar events

24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
YEAR(date_c) =YEAR(today())
Create a report
lead assignment rule
an error report after the loading

25. Record types are not available in...
the Professional Edition
5
other formula fields
3 or more hours per day

26. Super User - Can customize and administer the application
Gets assigned to lead owner's territory
Campaign Member or Contact Role
can be different users
System Administrator

27. You cannot delete a product that is...
Standard User
multiple record types
The user loses all unsaved data after terminating the session
used on an oppy

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
able to upgrade to other version
Use cases for Email-to-Case
Solutions - Accounts - Opportunities
cause data loss

29. Two options for restricting access via IP Ranges
references another summary formula
Gets assigned to lead owner's territory
A tab that combines a list view and related records into one screen with different frames.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

30. Standard picklist fields can be controlling fields but...
not dependent fields
Custom picklist
Profile
Create a report

31. You can use conditional highlighting for which types of reports?
based on their profile
reportable
summary and matrix reports
All organization data

32. What information in the user record cannot be captured without a custom field?
Hire date
build a custom forecast for the same
None of the users
make a field required

33. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Elements within a Page Layout
Page layouts
Line

34. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
except Campaign
Opportunity campaign related list - Contact campaign related list
Business Hours
List view

35. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Fiscal year - Licenses - Language - locale - time zones
search for public tags
folder access level

36. During a lead import - you can choose to enable ___________ as part of the import.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Export to excel
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
active assignment rules

37. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
territory management
denied
To capture unique data of the business

38. Recycle bin houses deleted data for...
30 days
system administrator
To use a Case Assignment
must be between 5 and 50

39. Opportunities and quotes are a part of which cloud?
able to upgrade to other version
delete the field
routed to a default lead creator via email
Sales Cloud

40. Field level security cannot be used to...
make a field required
Rules and the use of Email Templates
your organization's workflow
build a custom forecast for the same

41. Which of these are inherited from objects on homepage in a console layout?
Show details and add events
Custom objects - Field level security
many to much
Metric and gauge

42. An account team can be added by all except...
components of a profile
anyone in the team
Field level security
search for public tags

43. Salesforce for Microsoft Outlook is which type of client?
View all data
Contract Manager
Summary and table
API

44. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Call Support - Call Sales - Log a case online - Email Support
Page layouts
To capture unique data of the business
When a Lead is converted

45. All existing custom objects that were previously deployed will still be deployed when you....
User can log out all unsaved data is lost
based on their profile
upgrade a managed application
300

46. Sharing rules can be formed on the following except...
one language at a time
use everywhere rule
Objects on managed packages
Custom Field

47. Custom summary formula on report...
use everywhere rule
references another summary formula
same access to the document
1 day

48. Name three settings on the Company Information page that administrators can edit.
Adding a user to the sales team group
links two objects together
4k
Default Locale - Default Language - Default Time Zone

49. A lookup field relationship...
based on their profile
4000
links two objects together
previously approved process

50. A custom multi-select pick list cannot be a...
Call Support - Call Sales - Log a case online - Email Support
web-to-lead
A tab that combines a list view and related records into one screen with different frames.
controlling field for a dependent field