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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Case tasks
not dependent fields
denied
Profile controls
2. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
IP address is unknown
When a Lead is converted
summary and matrix reports
3. Salesforce for Microsoft Outlook is which type of client?
API
multiple fields in SFDC
Custom picklist
std price book or a price book
4. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
250
Gets assigned to lead owner's territory
All organization data
5. You can import only ___________ per CSV file.
Google adwords
one language at a time
Summary or matrix (with at least one level of grouping)
Objects on managed packages
6. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Use cases for Case Hierarchies
Permissions
Create a report
different types of sharing rules
7. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
objects in a managed package
Export to excel
The designated weblead owner gets an email
1 day
8. As a ________________ you can create page layout in the console and assign it to profiles.
reportable
system administrator
System Administrator profile and Marketing User Profile (import Leads)
5
9. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Any user can view all records that the running user role can view
300
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Field level security
10. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Accounts - Contacts - Leads - Solutions - and Custom objects
Show details and add events
Ideas
can be different users
11. Give an example of a one-to many relationship between standard objects.
Rules and the use of Email Templates
Accounts to Opportunities - or Contacts to Cases
Any user can view all records that the running user role can view
Standard users
12. A role has a ________ relationship with users.
many to many
Create on solution
Workflows
conditional highlighting
13. The account owner - opportunit owners - and case owners...
can be different users
As short as a day and as long as a forever
Line
50000
14. A _____________ cannot be the controlling field for a dependent field.
Read-Only
Profile controls
custom multi select picklist
To use the campaign import wizards
15. Standard User Permissions + can import leads for the organization
4k
Standard users
Marketing User
can be different users
16. Specifying a "running user" in dashboard means...
Salesforce CRM workflow
search for public tags
Any user can view all records that the running user role can view
Sales Team Role
17. Inline editing updates the field when...
To use a Case Assignment
Case queue
Hire date
the record is saved/updated
18. List the functions of the Data Loader
Export to excel
Insert - update - upsert - delete
the new label value
used on an oppy
19. The # of business hours that can be set for the organization to operate
Unlimited
4000
3
calculations on summary fields
20. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Call Support - Call Sales - Log a case online - Email Support
None of the users
Manage public documents
many to much
21. Custom objects are...
Create a report
Skill requirements - Product categories - Customer types - Service levels
reportable
Custom Field
22. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
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on line
183
23. A delegated approver can revoke a...
Case tasks
previously approved process
Queue
cause data loss
24. Personal tags cannot...
4k
be shared
Show details and add events
50000
25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
4k
Territory Management
not enforced
Forecasts
26. Why do you create a web tab?
version control capabilities
lead assignment rule
To display extended web content on SF window
User can log out all unsaved data is lost
27. It is possible for a user to...
own a record and not see it
Custom forecasting
Salesforce ID
summary and matrix
28. Dated exchange rates can be set in the time range of...
based on their profile
As short as a day and as long as a forever
Profile
own a record and not see it
29. The maximum # of time trigger actions
other formula fields
40
Export to excel
multiple record types
30. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Marketing -Call Center
View the account - Edit the account
conditional highlighting
When a Lead is converted
31. What is the use of campaign influence feature on oportunities?
active assignment rules
Role settings
3 or more hours per day
Give a list of campaigns that influenced the user
32. What is the role of Primary Object when creating custom report types?
The Marketing User profile
Elements within a Page Layout
To let the user select values in the view picklist
Case queue
33. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
Use cases for Case Hierarchies
links two objects together
Contract Manager
34. When a case is deleted - following are deleted except
use everywhere rule
Standard Field
None of the users
Case tasks
35. Field level security cannot be used to...
make a field required
View all data
Marketing User
many to much
36. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
tasks scheduled calendar events
Call Support - Call Sales - Log a case online - Email Support
rollup summary field
37. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
3
YEAR(date_c) =YEAR(today())
dashboard components
38. A lead has been converted. Where can we find the campaigns associated with it?
Custom forecasting
before it is saved in Salesforce
The running user does not have access to the dashboard folder
Opportunity campaign related list - Contact campaign related list
39. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
50000
To display extended web content on SF window
Call Support - Call Sales - Log a case online - Email Support
Workflow rules
40. What is the limit on the compiled size of the formula field?
4k
Hire Date
parent.child relationships
territory management
41. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
reportable
Value is always required
Solution Manager
42. You can use conditional highlighting for which types of reports?
When a Lead is converted
summary and matrix reports
List view
calculations on summary fields
43. Name the standard applications in the list.
csv files
The user loses all unsaved data after terminating the session
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing -Call Center
44. As an admin - you can schedule regular data imports...
make a field required
Call Support - Call Sales - Log a case online - Email Support
using the data loader
previously approved process
45. Which graphs rely on grand total for dashboards?
Use cases for Case Hierarchies
system administrator
The Marketing User check box on the user profile page
Metric and gauge
46. The create new folder link will only be visible to users with which permission?
Manage public documents
The Marketing User profile
build a custom forecast for the same
None of the users
47. Sharing rule: ________ that grant access to groups of users.
version control capabilities
Automated rules
Use cases for Email-to-Case
The Marketing User check box on the user profile page
48. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
using the data loader
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
before it is saved in Salesforce
routed to a default lead creator via email
49. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
rollup summary field
Case tasks
Manage Letterheads - Manage Public Templates - Edit HTML Templates
50. Author and the owner do not have the...
same access to the document
Rules and the use of Email Templates
Automated rules
csv files