Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can edit - approve - activate and delete contracts
Create on solution
Use cases for Case Hierarchies
Contract Manager
controlling field for a dependent field

2. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Metric and gauge
Marketing -Call Center
1 day
Edit on solution

3. An account team can be added by all except...
Ideas
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
anyone in the team
reportable

4. What is the number of values allowed in dependent pick list?
routed to a default lead creator via email
delete the field
300
number from percentage

5. What does a company profile contain?
other formula fields
dashboard components
300
Fiscal year - Licenses - Language - locale - time zones

6. You can import only ___________ per CSV file.
Google adwords
one language at a time
own a record and not see it
summary and matrix

7. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
conditional highlighting
forecast role hierarchy
search for public tags
build a custom forecast for the same

8. You can use conditional highlighting for which types of reports?
based on their profile
Rcord type
300
summary and matrix reports

9. What data can you request for in the weekly data export?
Solutions - Accounts - Opportunities
All organization data
Custom forecasting
500

10. Record types are not available in...
many to much
Unlimited
the Professional Edition
link to report

11. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
300
All organization data
The Marketing User profile

12. The ____________ is a custom field that aggregates child record information in to the parent record.
Set thresholds for report analysis
5 MB
can be different users
rollup summary field

13. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The Marketing User profile
Profile controls
Rules and the use of Email Templates
many to much

14. A record of contact with customer support. A customer is reporting a problem or asking a question.
Sales Cloud
As short as a day and as long as a forever
Case
delete the field

15. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
folder access level
make a field required
different types of sharing rules

16. It is possible for a user to...
upgrade a managed application
Page layouts
Business Hours
own a record and not see it

17. You need which permission to specify a running user other than yourself?
Line
View all data
3 or more hours per day
Standard User

18. If using customizable forecasting - there is a seperate...
std price book or a price book
forecast role hierarchy
territory management
Read-Only

19. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
salesforce.com portal
Workflows
Permissions
5

20. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Unlimited
Create a report
A running user

21. Calendar and Task Activities are both...
tasks scheduled calendar events
YEAR(date_c) =YEAR(today())
Role settings
Case Escalation Rule

22. Where would you make changes in order to make default tabs visible?
many to much
Role settings
When a Lead is converted
User setting

23. You cannot delete a product that is...
the level of visibility
Campaign Member or Contact Role
used on an oppy
Accounts to Opportunities - or Contacts to Cases

24. Users with access to opportunities as sales team members cannot...
links two objects together
Difference between workflow rule and workflow approval process
Forecasts
extend sharing for those records

25. Opportunities and quotes are a part of which cloud?
except Campaign
Sales Cloud
The designated weblead owner gets an email
Gets assigned to lead owner's territory

26. Your recycle bin record limit is _____times the MBs in your general storage
250
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
an error report after the loading
50000

27. Two options for restricting access via IP Ranges
to a case
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Hire date
log in to SFDC Profile

28. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
lead conversion
None of the users
make a field required

29. A workflow alert cannot be tracked...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
in activity history
User can log out all unsaved data is lost
Metric and gauge

30. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
3 or more hours per day
Profile
a campaign member
link to report

31. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Custom forecasting
make a field required
cause data loss
multiple fields in SFDC

32. If a standard object is renamed - the reports are renamed based on...
Summary and table
the new label value
System Administrator
All users of SFDC who have access to campaigns objects

33. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Any user can view all records that the running user role can view
To use the campaign import wizards
the new label value
IP address is unknown

34. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
no limits
Summary and table
Salesforce CRM workflow
The running user does not have access to the dashboard folder

35. You can delete the _____________ that is on an oppy.
Use cases for Web-to-Case
Call Support - Call Sales - Log a case online - Email Support
std price book or a price book
many to much

36. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
300
able to delete accounts
Sales Team Role
an error report after the loading

37. Allows you to define different sets of picklist values for both standard and custom picklist.
parent.child relationships
Case
Rcord type
used on an oppy

38. The maximum # of time trigger actions
Manage Letterheads - Manage Public Templates - Edit HTML Templates
denied
40
std price book or a price book

39. In list view enhancements - users cannot export list results to...
Default Locale - Default Language - Default Time Zone
csv files
components of a profile
Case queue

40. Which is not a standard business object?
5 MB
Any user can view all records that the running user role can view
Ideas
Line

41. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
One solution field
before it is saved in Salesforce
custom multi select picklist
Page layouts

42. Why do you create a web tab?
30 days
many to much
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

43. Name three benefits of the cloud computing model.
summary and matrix reports
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
controlling field for a dependent field
Salesforce CRM workflow

44. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
None of the users
Elements within a Page Layout
Salesforce ID
Automated rules

45. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
As short as a day and as long as a forever
Profile
own a record and not see it

46. How many roles can you create for your org?
500
40
Case Auto-Response Rule
used on an oppy

47. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Accounts to Opportunities - or Contacts to Cases
The Marketing User check box on the user profile page
upgrade a managed application

48. You can map a custom lead field...
components of a profile
Sales Team Role
Standard users
to a case

49. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Accounts to Opportunities - or Contacts to Cases
Hire date
When a Lead is converted

50. The maximum number of values allowed in a controlling field.
salesforce.com portal
300
an error report after the loading
3 or more hours per day