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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which graphs rely on grand total for dashboards?
Account - Contacts - Opportunities
extend sharing for those records
Metric and gauge
build a custom forecast for the same

2. Super User - Can customize and administer the application
Summary or matrix (with at least one level of grouping)
Profile
System Administrator
build a custom forecast for the same

3. What is true about look up relationship?
able to upgrade to other version
Accounts to Opportunities - or Contacts to Cases
YEAR(date_c) =YEAR(today())
Value is always required

4. Page layouts are assigned to users based on...
Role settings
300
able to upgrade to other version
View the account - Edit the account

5. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
multiple record types
salesforce.com portal
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
3 or more hours per day

6. _____________can import a maximum of 500 account records in a session.
Standard users
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

7. Specifying a "running user" in dashboard means...
must be between 5 and 50
other formula fields
Any user can view all records that the running user role can view
30 days

8. Who can import data for all users?
Give a list of campaigns that influenced the user
Opportunity campaign related list - Contact campaign related list
API
System Administrator profile and Marketing User Profile (import Leads)

9. Record types are used to implement custom business processes by associating them to specific
lead assignment rule
Hire date
Page layouts
The Marketing User check box on the user profile page

10. Managed package is always...
able to upgrade to other version
User can log out all unsaved data is lost
Case queue
Basically - the Gmail model - all you data is stored on servers

11. What information in the user record cannot be captured without a custom field?
Hire date
Google
conditional highlighting
The running user does not have access to the dashboard folder

12. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
User setting
own a record and not see it
Workflow rules
Rules and the use of Email Templates

13. What is Salesforce?
Salesforce ID
not dependent fields
Salesforce and Marketing Automation - Customer Support Management
All organization data

14. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
number from percentage
All users
many to many

15. What does a company profile contain?
Difference between workflow rule and workflow approval process
tasks scheduled calendar events
using the data loader
Fiscal year - Licenses - Language - locale - time zones

16. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
All organization data
multiple record types
territory management
many to many

17. The create new folder link will only be visible to users with which permission?
Manage public documents
Ideas
lead conversion
Give a list of campaigns that influenced the user

18. Standard objects examples
cause data loss
Opportunity campaign related list - Contact campaign related list
custom multi select picklist
Solutions - Accounts - Opportunities

19. Dated exchange rates can be set in the time range of...
search for public tags
As short as a day and as long as a forever
View the account - Edit the account
YEAR(date_c) =YEAR(today())

20. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
To use Case Queues to manage Cases
Permissions
Opportunity campaign related list - Contact campaign related list

21. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
A tab that combines a list view and related records into one screen with different frames.
50000
a campaign member
Sales Cloud

22. When you configure search settings for your organization - the new value...
Custom picklist
IP address is unknown
To use Case Queues to manage Cases
must be between 5 and 50

23. Can view - edit and delete their own records
Hire Date
Standard User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Case

24. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
routed to a default lead creator via email
Use cases for Web-to-Case
Campaign Member or Contact Role
Components of the Console Tab

25. History tracking can be performed on the following standard objects except...
The running user does not have access to the dashboard folder
The designated weblead owner gets an email
Forecasts
Call Support - Call Sales - Log a case online - Email Support

26. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
There is only one record type in person account - There is no contact related list in person account
Use cases for Web-to-Case
40
The designated weblead owner gets an email

27. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
one language at a time
YEAR(date_c) =YEAR(today())
no limits
Mini Page Layout

28. A role has a ________ relationship with users.
summary and matrix
Use cases for Email-to-Case
many to many
components of a profile

29. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
calculations on summary fields
Page layouts
able to delete accounts
They are upgradeable

30. Custom fiscal year works on a define once and...
Default Locale - Default Language - Default Time Zone
references another summary formula
to a case
use everywhere rule

31. Personal tags cannot...
Workflows
5 MB
before it is saved in Salesforce
be shared

32. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Case Escalation Rule
Profile
Mini Page Layout

33. As a ________________ you can create page layout in the console and assign it to profiles.
denied
Territory Management
Default Locale - Default Language - Default Time Zone
system administrator

34. In list view enhancements - users cannot export list results to...
used on an oppy
Custom picklist
csv files
The user is not able to edit it because it is read-only

35. Applications are built on which platform?
None of the users
250
the Professional Edition
Force.com

36. Two options for restricting access via IP Ranges
your organization's workflow
Components of the Console Tab
All users of SFDC who have access to campaigns objects
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

37. What can a user do an account record that has been manually shard read/write with him/her?
Value is always required
View the account - Edit the account
components of a profile
A tab that combines a list view and related records into one screen with different frames.

38. Who can view campaigns?
routed to a default lead creator via email
All users
lead assignment rule
Master-detail - many-to-many - lookup - hierarchical

39. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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40. Users with access to opportunities as sales team members cannot...
4k
extend sharing for those records
Google
Permissions

41. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
able to upgrade to other version
to a case
Value is always required

42. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
web-to-lead
must be between 5 and 50
Standard User

43. You cannot delete a product that is...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
used on an oppy
multiple record types
Custom forecasting

44. How would an administrator modify lookup records in a console layout?
Mini Page Layout
before it is saved in Salesforce
Opportunity campaign related list - Contact campaign related list
Case tasks

45. Name three sources from which cases can be created.
The designated weblead owner gets an email
Call Support - Call Sales - Log a case online - Email Support
500
own a record and not see it

46. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
a campaign member
Profile controls
make a field required
1

47. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Rcord type
Page layouts
Custom summary and matrix reports

48. Which information not captured on user record in Salesforce?
5
Custom objects - Field level security
Forecasts
Hire Date

49. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
4k
multiple fields in SFDC
Solutions - Accounts - Opportunities
build a custom forecast for the same

50. As an admin - you can schedule regular data imports...
Case tasks
Workflows
using the data loader
250

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Salesforce Certification

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