Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The # of business hours that can be set for the organization to operate






2. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






3. How does the Import Wizard perform matching when updating records?






4. Standard objects examples






5. Standard picklist fields can be controlling fields but...






6. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






7. List Dashboard component types






8. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






9. How many Editions are there in SFDC?






10. Which report formats must be used to create dashboard components?






11. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






12. What is the number of values allowed in dependent pick list?






13. What is the role of Primary Object when creating custom report types?






14. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






15. The administrator wants to track data over a period of time. Which graph would he use?






16. Which of the following does not need business process?






17. What is true about managed packages?






18. When is a custom object created?






19. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






20. Field level security cannot be used to...






21. What data can you export out of SFDC?






22. A role controls __________ that users have to an organization's data.






23. You can map a single column from the csv file to...






24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






25. How many lead assignment rules can be active at one time?






26. A record of contact with customer support. A customer is reporting a problem or asking a question.






27. Business process is available in following objects: _______________






28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






30. You can map a custom lead field to only one of the following objects at a single instance






31. How many roles can you create for your org?






32. You can map a custom lead field...






33. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






34. Standard User Permissions + can edit - approve - activate and delete contracts






35. Can view - edit and delete their own records






36. The ____________ is a custom field that aggregates child record information in to the parent record.






37. Campaigns and opportunities have a _____________ relationship.






38. You can use _______________ for summary and matrix reporting only.






39. Conditional highlighting is used only in...






40. Which graphs rely on grand total for dashboards?






41. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






42. Types of relationships that can exist between objects






43. A lookup field relationship...






44. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






45. A custom multi-select pick list cannot be a...






46. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






47. What is the use of campaign influence feature on oportunities?






48. What is conditional highlighting for reports?






49. Sharing rules can be formed on the following except...






50. If the data validation at web to lead form fails - who will get the error report?