Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If using customizable forecasting - there is a seperate...






2. How many Editions are there in SFDC?






3. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






4. Name three settings on the Company Information page that administrators can edit.






5. Create and manage letterheads and email templates






6. You can map a custom lead field to only one of the following objects at a single instance






7. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






8. What is true about look up relationship?






9. We cannot create sharing rules on...






10. You can customize Profile to restrict users' ability to...






11. _____________can import a maximum of 500 account records in a session.






12. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






13. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






14. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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15. As an admin - you can schedule regular data imports...






16. Conditional formatting is available for...






17. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






18. A lead has been converted. Where can we find the campaigns associated with it?






19. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






20. Recycle bin houses deleted data for...






21. Which graphs rely on grand total for dashboards?






22. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






23. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






24. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






25. Which of these are inherited from objects on homepage in a console layout?






26. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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27. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






28. ______________ will not give access to opportunity records that was previously a restricted account.






29. You need which permission to specify a running user other than yourself?






30. What data can you request for in the weekly data export?






31. Your recycle bin record limit is _____times the MBs in your general storage






32. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






33. Picklist dependency rules are __________ during import.






34. ____________ is not available for printable lists






35. List the functions of the Data Loader






36. Calendar and Task Activities are both...






37. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






38. A record of contact with customer support. A customer is reporting a problem or asking a question.






39. Custom summary formulas are...






40. The documents tab does not contain...






41. Available out of box - cannot be deleted (You can change the label name).






42. Name the standard applications in the list.






43. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






44. What is the role of Primary Object when creating custom report types?






45. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






46. A workflow alert cannot be tracked...






47. You can map a custom lead field...






48. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






49. Can only view records






50. Dated exchange rates can be set in the time range of...