Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Permission to add a category to a solution require which permission






2. All existing custom objects that were previously deployed will still be deployed when you....






3. Allows you to define different sets of picklist values for both standard and custom picklist.






4. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






5. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






6. Opportunities and quotes are a part of which cloud?






7. What is the number of values allowed in dependent pick list?






8. ______________ will not give access to opportunity records that was previously a restricted account.






9. Partner Portal: Users login to the web portal rather than through the...






10. Which of the following does not need business process?






11. You must create the business process before creating record types for each of these objects...






12. A lead has been converted. Where can we find the campaigns associated with it?






13. If using customizable forecasting - there is a seperate...






14. ____________ is not available for printable lists






15. The create new folder link will only be visible to users with which permission?






16. Can view - edit and delete their own records






17. Applications are built on which platform?






18. A role has a ________ relationship with users.






19. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






20. List the type of case queues commonly used by call centers.






21. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






22. What is the limit on the compiled size of the formula field?






23. Software-as-a-service (SaaS) model






24. What data can you request for in the weekly data export?






25. What does a company profile contain?






26. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






27. A public group is a grouping of all except...






28. Which of these are inherited from objects on homepage in a console layout?






29. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






30. The size limit for documents uploaded is...






31. Create ads that display on search engines is possible in SFDC using...






32. Standard objects examples






33. When is it appropriate to use the Import Wizard vs. the Data Loader?






34. You need which permission to specify a running user other than yourself?






35. To edit opportunity permission - where would you make the change?






36. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






37. A person account is different from a business account because...






38. A lookup field relationship...






39. You can create _____________ directly from the csv import file.






40. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






41. Inline editing updates the field when...






42. Managed package is always...






43. Where would you make changes in order to make default tabs visible?






44. Which information not captured on user record in Salesforce?






45. Record types are used to implement custom business processes by associating them to specific






46. May be used to group related cases - or to split one case into many different parts.






47. The size limit for documents uploaded is...






48. _____________can import a maximum of 500 account records in a session.






49. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






50. What information in the user record cannot be captured without a custom field?