Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A role has a ________ relationship with users.
folder access level
many to many
All organization data
Custom Field

2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Accounts - Contacts - Leads - Solutions - and Custom objects
the Professional Edition
Hire date
Business Hours

3. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
territory management
Profile controls
Line

4. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Case queue
an error report after the loading
using the data loader
The Marketing User profile

5. You can use conditional highlighting for which types of reports?
summary and matrix reports
the record is saved/updated
rollup summary field
A running user

6. An account team can be added by all except...
anyone in the team
reportable
System Administrator profile and Marketing User Profile (import Leads)
Google

7. Conditional highlighting is used only in...
number from percentage
can be different users
Lead - Contact - Solution
summary and matrix

8. Which graphs rely on grand total for dashboards?
Default Locale - Default Language - Default Time Zone
Metric and gauge
Google adwords
YEAR(date_c) =YEAR(today())

9. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Create a report
active assignment rules
300

10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Contract Manager
cause data loss
extend sharing for those records

11. Custom summary formula on report...
To capture unique data of the business
dashboard components
Profile
references another summary formula

12. What objects may be imported or updated using the Import Wizard?
std price book or a price book
Custom picklist
Accounts - Contacts - Leads - Solutions - and Custom objects
Workflow rules

13. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Call Support - Call Sales - Log a case online - Email Support
the recycle bin
View the account - Edit the account

14. Can only view records
web-to-lead
Read-Only
Adding a user to the sales team group
references another summary formula

15. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Use cases for Web-to-Case
1 day
Contacts
50000

16. Users can _____________ from the sidebar and advanced search
Permissions
before it is saved in Salesforce
search for public tags
web-to-lead

17. If the data validation at web to lead form fails - who will get the error report?
Elements within a Page Layout
300
Fiscal year - Licenses - Language - locale - time zones
The designated weblead owner gets an email

18. List Dashboard component types
Force.com
Hire Date
Metric - table - gauge - chart - S-Control - VF page
objects in a managed package

19. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The email address of the user whose identify is being confirmed.
Rules and the use of Email Templates
Value is always required
View all data

20. Name three benefits of the cloud computing model.
Marketing User
custom multi select picklist
Sales Team Role
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

21. You can customize Profile to restrict users' ability to...
View all data
Workflow rules
log in to SFDC Profile
controlling field for a dependent field

22. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
The running user does not have access to the dashboard folder
dashboard components
before it is saved in Salesforce

23. The size limit for documents uploaded is...
salesforce.com portal
Set thresholds for report analysis
5 MB
Difference between workflow rule and workflow approval process

24. Error on failed web to lead validation is...
denied
Objects on managed packages
routed to a default lead creator via email
reportable

25. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Territory Management
Sales Cloud
To use a Case Assignment
Case Escalation Rule

26. To edit opportunity permission - where would you make the change?
Profile
Configure the settings and rules for Case processing - including Business Hours - and Escalation
using the data loader
Set thresholds for report analysis

27. You cannot delete a product that is...
Value is always required
not dependent fields
used on an oppy
Difference between workflow rule and workflow approval process

28. Standard User Permissions + can import leads for the organization
parent.child relationships
Custom objects - Field level security
Marketing User
30 days

29. A custom multi-select pick list cannot be a...
dashboard components
controlling field for a dependent field
your organization's workflow
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

30. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Download AppExchange Packages
forecast role hierarchy
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

31. What can stop a scheduled report-dashboard run?
Case Auto-Response Rule
Sales Cloud
The running user does not have access to the dashboard folder
make a field required

32. Which information not captured on user record in Salesforce?
previously approved process
The designated weblead owner gets an email
Hire Date
cause data loss

33. A lead has been converted. Where can we find the campaigns associated with it?
Metric and gauge
used on an oppy
Solution Manager
Opportunity campaign related list - Contact campaign related list

34. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
All organization data
Custom forecasting
delete the field
objects in a managed package

35. There are _________ to new picklist or multi-select picklist values for any field during a single import
YEAR(date_c) =YEAR(today())
upgrade a managed application
parent.child relationships
no limits

36. What is Salesforce?
multiple record types
used on an oppy
System Administrator profile and Marketing User Profile (import Leads)
Salesforce and Marketing Automation - Customer Support Management

37. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
automatically maps
Read-Only
Use cases for Email-to-Case
None of the users

38. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Tabular reports
territory management
Sales Team Role
not enforced

39. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
controlling field for a dependent field
extend sharing for those records
Tabular reports
To display extended web content on SF window

40. You can create _____________ directly from the csv import file.
Export to excel
delete the field
parent.child relationships
Case

41. You can delete the _____________ that is on an oppy.
Salesforce ID
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5 MB
std price book or a price book

42. Field level security cannot be used to...
make a field required
no limits
5
3

43. How many lead assignment rules can be active at one time?
number from percentage
1
Ideas
System Administrator

44. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
reportable
anyone in the team
lead assignment rule

45. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Salesforce ID
A running user
one language at a time

46. An online form to capture lead information - Email template response content published on your web site.
log in to SFDC Profile
web-to-lead
4000
std price book or a price book

47. A workflow alert cannot be tracked...
Basically - the Gmail model - all you data is stored on servers
no limits
Custom picklist
in activity history

48. A public group is a grouping of all except...
parent.child relationships
Queue
User can log out all unsaved data is lost
able to delete accounts

49. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Gets assigned to lead owner's territory
1 day
Case

50. Charts - Tables - Metrics - Gauge
Custom Field
Salesforce CRM workflow
make a field required
dashboard components