Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which graphs rely on grand total for dashboards?






2. While scheduling an email reports user specifies all except...






3. What is true about look up relationship?






4. Error on failed web to lead validation is...






5. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






6. Determines the level of access to the dashboard data






7. How does the Import Wizard perform matching when updating records?






8. What is the use of campaign influence feature on oportunities?






9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






10. Specifying a "running user" in dashboard means...






11. List the type of case queues commonly used by call centers.






12. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






13. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






14. What is the number of values allowed in dependent pick list?






15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






17. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






18. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






19. Managed package is always...






20. As a ________________ you can create page layout in the console and assign it to profiles.






21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






22. What is conditional highlighting for reports?






23. How would an administrator modify lookup records in a console layout?






24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






25. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






26. In list view enhancements - users cannot export list results to...






27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






28. The administrator wants to track data over a period of time. Which graph would he use?






29. An online form to capture lead information - Email template response content published on your web site.






30. You can customize Profile to restrict users' ability to...






31. What objects may be imported or updated using the Import Wizard?






32. You can then associate each business process with one or more record types and make it available to users...






33. What is the limit on the compiled size of the formula field?






34. Standard objects examples






35. Custom summary formula on report...






36. A _____________ cannot be the controlling field for a dependent field.






37. You can import only ___________ per CSV file.






38. Who can view campaigns?






39. What information in the user record cannot be captured without a custom field?






40. To edit opportunity permission - where would you make the change?






41. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






42. Standard User Permissions + can manage published solutions + can manage solution categories






43. The maximum number of values allowed in a controlling field.






44. A role has a ________ relationship with users.






45. A person account is different from a business account because...






46. Who can import data for all users?






47. A lead has been converted. Where can we find the campaigns associated with it?






48. Opportunities and quotes are a part of which cloud?






49. How many roles can you create for your org?






50. It is possible for a user to...