Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As an admin - you can schedule regular data imports...






2. The account owner - opportunit owners - and case owners...






3. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






4. The documents tab does not contain...






5. Standard User Permissions + can manage published solutions + can manage solution categories






6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






7. Standard picklist fields can be controlling fields but...






8. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






9. What is true about managed packages?






10. The ____________ is a custom field that aggregates child record information in to the parent record.






11. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






12. Determines the level of access to the dashboard data






13. ____________ is not available for printable lists






14. Recycle bin houses deleted data for...






15. A custom summary formula cannot reference ____________ in an object.






16. Permission to add a category to a solution require which permission






17. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






18. How would an administrator modify lookup records in a console layout?






19. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






20. Why do you create a web tab?






21. In order to implement more than one business process - ____________must also be implemented.






22. Available out of box - cannot be deleted (You can change the label name).






23. The data loader can load all objects - including custom objects - It generates...






24. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






25. Page Layout - Field level security - Record Types






26. It is possible for a user to...






27. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






28. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






29. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






30. Custom objects are...






31. Error on failed web to lead validation is...






32. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






33. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






34. Which of these are inherited from objects on homepage in a console layout?






35. Name three sources from which cases can be created.






36. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






37. The create new folder link will only be visible to users with which permission?






38. If the lead has a record type - the default record type of the new owner is assigned to records created during...






39. You can use conditional highlighting for which types of reports?






40. Sharing rule: ________ that grant access to groups of users.






41. Create ads that display on search engines is possible in SFDC using...






42. Calendar and Task Activities are both...






43. List Dashboard component types






44. How many Editions are there in SFDC?






45. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. What is conditional highlighting for reports?






48. How does the Import Wizard perform matching when updating records?






49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






50. You can customize Profile to restrict users' ability to...