Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the number of values allowed in dependent pick list?
able to delete accounts
300
Google
Difference between workflow rule and workflow approval process

2. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

4. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
automatically maps
Custom summary and matrix reports
YEAR(date_c) =YEAR(today())

5. The data loader can load all objects - including custom objects - It generates...
All organization data
denied
an error report after the loading
not enforced

6. You can then associate each business process with one or more record types and make it available to users...
based on their profile
They are upgradeable
Default Locale - Default Language - Default Time Zone
objects in a managed package

7. A workflow alert cannot be tracked...
View the account - Edit the account
in activity history
As short as a day and as long as a forever
Workflow rules

8. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Custom forecasting
csv files
Automated rules

9. What information in the user record cannot be captured without a custom field?
Default Locale - Default Language - Default Time Zone
Hire date
300
Accounts - Contacts - Leads - Solutions - and Custom objects

10. Give an example of a one-to many relationship between standard objects.
System Administrator
Accounts to Opportunities - or Contacts to Cases
Google adwords
own a record and not see it

11. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Basically - the Gmail model - all you data is stored on servers
Components of the Console Tab
able to delete accounts
Any user can view all records that the running user role can view

12. The # of business hours that can be set for the organization to operate
controlling field for a dependent field
Marketing -Call Center
Unlimited
number from percentage

13. Partner Portal: Users login to the web portal rather than through the...
Fiscal year - Licenses - Language - locale - time zones
Standard User
Custom picklist
salesforce.com portal

14. The maximum number of values allowed in a controlling field.
use everywhere rule
30 days
Edit and Read opportunity
300

15. As a ________________ you can create page layout in the console and assign it to profiles.
300
User setting
system administrator
One solution field

16. Custom objects are...
must be between 5 and 50
Solution Manager
reportable
Metric - table - gauge - chart - S-Control - VF page

17. The account owner - opportunit owners - and case owners...
Line
can be different users
Case Auto-Response Rule
Basically - the Gmail model - all you data is stored on servers

18. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To use the campaign import wizards
Custom objects - Field level security

19. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
objects in a managed package
Automated rules
A running user

20. The system ___________ std lead fields to standard account - contact - and oppy fields.
Give a list of campaigns that influenced the user
Automated rules
automatically maps
other formula fields

21. A custom lead field can be mapped to...
One solution field
All users
must be between 5 and 50
Custom summary and matrix reports

22. ____________ is available for custom fiscal years.
Custom forecasting
To use Case Queues to manage Cases
View the account - Edit the account
Configure the settings and rules for Case processing - including Business Hours - and Escalation

23. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
system administrator
reportable
50000
number from percentage

24. History tracking can be performed on the following standard objects except...
Standard users
use everywhere rule
Lead - Contact - Solution
Forecasts

25. How many Editions are there in SFDC?
To use the campaign import wizards
5
Marketing -Call Center
User setting

26. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
version control capabilities
System Administrator profile and Marketing User Profile (import Leads)
using the custom summary field
parent.child relationships

27. Inline editing updates the field when...
To let the user select values in the view picklist
Give a list of campaigns that influenced the user
the record is saved/updated
Google

28. Which one of these may be a controlling field and a dependent field?
Metric and gauge
be shared
routed to a default lead creator via email
Custom picklist

29. Super User - Can customize and administer the application
Permissions
System Administrator
Rcord type
Case Escalation Rule

30. What is the role of Primary Object when creating custom report types?
the recycle bin
Use cases for Web-to-Case
Case queue
To let the user select values in the view picklist

31. Recycle bin houses deleted data for...
300
API
salesforce.com portal
30 days

32. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
except Campaign
to a case
territory management
an error report after the loading

33. Dated exchange rates can be set in the time range of...
Unlimited
3
As short as a day and as long as a forever
controlling field for a dependent field

34. List the type of case queues commonly used by call centers.
log in to SFDC Profile
Skill requirements - Product categories - Customer types - Service levels
no limits
Sales Team Role

35. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Tabular reports
Elements within a Page Layout
Manage public documents
except Campaign

36. You can use conditional highlighting for which types of reports?
Rcord type
the record is saved/updated
summary and matrix reports
Give a list of campaigns that influenced the user

37. Applications are built on which platform?
dashboard components
They are upgradeable
summary and matrix reports
Force.com

38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Objects on managed packages
Standard User
Case Auto-Response Rule
cause data loss

39. Specifying a "running user" in dashboard means...
denied
Standard User
the new label value
Any user can view all records that the running user role can view

40. What is conditional highlighting for reports?
not enforced
components of a profile
Custom objects - Field level security
Set thresholds for report analysis

41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
one language at a time
a campaign member
3 or more hours per day
build a custom forecast for the same

42. What data can you request for in the weekly data export?
All organization data
Value is always required
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Google

43. The size limit for documents uploaded is...
5 MB
Rcord type
based on their profile
Default Locale - Default Language - Default Time Zone

44. You can customize Profile to restrict users' ability to...
Tabular reports
log in to SFDC Profile
Lead - Contact - Solution
Summary and table

45. ______________ will not give access to opportunity records that was previously a restricted account.
components of a profile
calculations on summary fields
Adding a user to the sales team group
web-to-lead

46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
30 days
Skill requirements - Product categories - Customer types - Service levels
Permissions
Fiscal year - Licenses - Language - locale - time zones

47. List the functions of the Data Loader
reportable
Insert - update - upsert - delete
other formula fields
To use the campaign import wizards

48. How many lead assignment rules can be active at one time?
To capture unique data of the business
Case Escalation Rule
1
Sales Team Role

49. You need which permission to specify a running user other than yourself?
500
View all data
lead conversion
parent.child relationships

50. Sharing rules can be formed on the following except...
All users of SFDC who have access to campaigns objects
components of a profile
Objects on managed packages
API