Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An online form to capture lead information - Email template response content published on your web site.
Campaign Member or Contact Role
Gets assigned to lead owner's territory
calculations on summary fields
web-to-lead

2. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
50000
system administrator
The Marketing User profile

3. While scheduling an email reports user specifies all except...
The Marketing User profile
link to report
All organization data
Metric - table - gauge - chart - S-Control - VF page

4. Custom objects are...
reportable
std price book or a price book
Tabular reports
Gets assigned to lead owner's territory

5. When a case is deleted - following are deleted except
not dependent fields
using the data loader
Case tasks
Manage public documents

6. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
the level of visibility
Custom objects - Field level security
Rcord type
before it is saved in Salesforce

7. A custom lead field can be mapped to...
Give a list of campaigns that influenced the user
search for public tags
One solution field
All users

8. You can map a custom lead field...
to a case
multiple record types
Contacts
make a field required

9. ____________ is not available for printable lists
be shared
Export to excel
Insert - update - upsert - delete
Default Locale - Default Language - Default Time Zone

10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
link to report
Set thresholds for report analysis
Business Hours
your organization's workflow

11. What is the number of values allowed in dependent pick list?
extend sharing for those records
the Professional Edition
Hire Date
300

12. How many roles can you create for your org?
folder access level
version control capabilities
the record is saved/updated
500

13. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Call Support - Call Sales - Log a case online - Email Support
To use the campaign import wizards
3 or more hours per day
denied

14. A role has a ________ relationship with users.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Sales Cloud
To use Case Queues to manage Cases
many to many

15. Page Layout - Field level security - Record Types
Custom objects - Field level security
components of a profile
dashboard components
cause data loss

16. We cannot create sharing rules on...
custom multi select picklist
As short as a day and as long as a forever
Case tasks
objects in a managed package

17. What is the role of Primary Object when creating custom report types?
Salesforce and Marketing Automation - Customer Support Management
Edit on solution
To let the user select values in the view picklist
5 MB

18. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Set thresholds for report analysis
The user loses all unsaved data after terminating the session
csv files
Difference between workflow rule and workflow approval process

19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Summary or matrix (with at least one level of grouping)
many to many
To use the campaign import wizards
The user loses all unsaved data after terminating the session

20. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Hire Date
When a Lead is converted
controlling field for a dependent field
Create on solution

21. What data can you export out of SFDC?
Contract Manager
the record is saved/updated
Value is always required
All organization data

22. When is a custom object created?
To capture unique data of the business
make a field required
Custom summary and matrix reports
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

23. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Set thresholds for report analysis
Custom forecasting
The Marketing User check box on the user profile page
Sales Team Role

24. The documents tab does not contain...
version control capabilities
Profile
able to upgrade to other version
conditional highlighting

25. You can create _____________ directly from the csv import file.
be shared
parent.child relationships
250
Contacts

26. What is the salesforce Console?
500
A tab that combines a list view and related records into one screen with different frames.
Marketing User
A running user

27. Create ads that display on search engines is possible in SFDC using...
Sales Cloud
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Accounts to Opportunities - or Contacts to Cases
Google

28. What is true about look up relationship?
Elements within a Page Layout
Value is always required
can be different users
Read-Only

29. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
To let the user select values in the view picklist
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Show details and add events
system administrator

30. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Solution Manager
Use cases for Web-to-Case
no limits
Profile

31. The data loader can load all objects - including custom objects - It generates...
a campaign member
Line
Rules and the use of Email Templates
an error report after the loading

32. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
own a record and not see it
Profile controls
Role settings
calculations on summary fields

33. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
custom multi select picklist
an error report after the loading
Download AppExchange Packages
own a record and not see it

34. Calendar and Task Activities are both...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
tasks scheduled calendar events
Profile
Metric - table - gauge - chart - S-Control - VF page

35. Software-as-a-service (SaaS) model
Hire date
300
When a Lead is converted
Basically - the Gmail model - all you data is stored on servers

36. During a lead import - you can choose to enable ___________ as part of the import.
log in to SFDC Profile
automatically maps
active assignment rules
Skill requirements - Product categories - Customer types - Service levels

37. Conditional highlighting is used only in...
summary and matrix
Custom objects - Field level security
using the data loader
many to much

38. As a ________________ you can create page layout in the console and assign it to profiles.
cause data loss
Hire Date
system administrator
As short as a day and as long as a forever

39. A record of contact with customer support. A customer is reporting a problem or asking a question.
Custom forecasting
version control capabilities
Case
All organization data

40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Campaign Member or Contact Role
Salesforce and Marketing Automation - Customer Support Management
Profile
multiple fields in SFDC

41. Which graphs rely on grand total for dashboards?
Give a list of campaigns that influenced the user
The Marketing User check box on the user profile page
own a record and not see it
Metric and gauge

42. To edit opportunity permission - where would you make the change?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing -Call Center
Profile
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

43. Record types are not available in...
the Professional Edition
Solution Manager
Hire date
3 or more hours per day

44. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Use cases for Web-to-Case
Summary and table
lead conversion
Lead - Contact - Solution

45. The size limit for documents uploaded is...
List view
5 MB
Create a report
Summary or matrix (with at least one level of grouping)

46. If a standard object is renamed - the reports are renamed based on...
the new label value
The email address of the user whose identify is being confirmed.
territory management
User setting

47. Which is not a standard business object?
Manage public documents
Ideas
Workflow rules
lead assignment rule

48. You can import only ___________ per CSV file.
System Administrator profile and Marketing User Profile (import Leads)
one language at a time
multiple fields in SFDC
Case Escalation Rule

49. In list view enhancements - users cannot export list results to...
csv files
Case Escalation Rule
Custom forecasting
Custom Field

50. Who can view campaigns?
All users
Default Locale - Default Language - Default Time Zone
300
Contacts