Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which one of these may be a controlling field and a dependent field?
Territory Management
Create on solution
Custom picklist
Basically - the Gmail model - all you data is stored on servers

2. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Case Auto-Response Rule
Accounts - Contacts - Leads - Solutions - and Custom objects
Opportunity campaign related list - Contact campaign related list

3. The create new folder link will only be visible to users with which permission?
dashboard components
Manage public documents
1 day
3 or more hours per day

4. Recycle bin houses deleted data for...
Accounts to Opportunities - or Contacts to Cases
Custom summary and matrix reports
30 days
User setting

5. Custom summary formulas are...
calculations on summary fields
Configure the settings and rules for Case processing - including Business Hours - and Escalation
multiple fields in SFDC
All organization data

6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
not enforced
denied
Unlimited
be shared

7. Where would you make changes in order to make default tabs visible?
To display extended web content on SF window
cause data loss
User setting
List view

8. The ____________ is a custom field that aggregates child record information in to the parent record.
custom multi select picklist
Call Support - Call Sales - Log a case online - Email Support
make a field required
rollup summary field

9. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
reportable
3 or more hours per day
4000
web-to-lead

10. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Contract Manager
1 day
List view

11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
The Marketing User check box on the user profile page
Difference between workflow rule and workflow approval process
To use a Case Assignment
using the custom summary field

12. Who can view campaigns?
All users
The email address of the user whose identify is being confirmed.
As short as a day and as long as a forever
Objects on managed packages

13. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
summary and matrix
Campaign Member or Contact Role
Case queue
Edit on solution

14. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Case queue
Tabular reports
Default Locale - Default Language - Default Time Zone
Page layouts

15. What is conditional highlighting for reports?
Gets assigned to lead owner's territory
Line
Set thresholds for report analysis
own a record and not see it

16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Field level security
Permissions
web-to-lead
30 days

17. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
5 MB
To use the campaign import wizards
The user loses all unsaved data after terminating the session

18. When is it appropriate to use the Import Wizard vs. the Data Loader?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Metric - table - gauge - chart - S-Control - VF page
Value is always required
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

19. Standard User Permissions + can import leads for the organization
controlling field for a dependent field
the new label value
Marketing User
delete the field

20. What information in the user record cannot be captured without a custom field?
YEAR(date_c) =YEAR(today())
Hire date
rollup summary field
the Professional Edition

21. How would an administrator modify lookup records in a console layout?
Mini Page Layout
3 or more hours per day
Custom objects - Field level security
Campaign Member or Contact Role

22. Calendar and Task Activities are both...
lead assignment rule
Value is always required
Objects on managed packages
tasks scheduled calendar events

23. Personal tags cannot...
not enforced
1
folder access level
be shared

24. Opportunities and quotes are a part of which cloud?
Sales Cloud
5
one language at a time
dashboard components

25. Campaigns and opportunities have a _____________ relationship.
Profile
many to much
Read-Only
web-to-lead

26. Your recycle bin record limit is _____times the MBs in your general storage
Difference between workflow rule and workflow approval process
Insert - update - upsert - delete
System Administrator profile and Marketing User Profile (import Leads)
250

27. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
rollup summary field
Page layouts
to a case
Difference between workflow rule and workflow approval process

28. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Elements within a Page Layout
salesforce.com portal
Accounts to Opportunities - or Contacts to Cases
None of the users

29. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
To capture unique data of the business
Metric - table - gauge - chart - S-Control - VF page
Fiscal year - Licenses - Language - locale - time zones

30. Super User - Can customize and administer the application
User can log out all unsaved data is lost
Skill requirements - Product categories - Customer types - Service levels
search for public tags
System Administrator

31. During a lead import - you can choose to enable ___________ as part of the import.
Value is always required
rollup summary field
Case
active assignment rules

32. The size limit for documents uploaded is...
300
Permissions
5 MB
40

33. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Default Locale - Default Language - Default Time Zone
parent.child relationships
summary and matrix

34. A role controls __________ that users have to an organization's data.
system administrator
the level of visibility
custom multi select picklist
A running user

35. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
300
The user loses all unsaved data after terminating the session
The email address of the user whose identify is being confirmed.
calculations on summary fields

36. Which is not a standard business object?
can be different users
All organization data
Ideas
List view

37. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
link to report
Salesforce and Marketing Automation - Customer Support Management
cause data loss
3 or more hours per day

38. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
forecast role hierarchy
To use the campaign import wizards
Skill requirements - Product categories - Customer types - Service levels
Edit on solution

39. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
parent.child relationships
forecast role hierarchy
rollup summary field
Profile

40. List the functions of the Data Loader
Accounts to Opportunities - or Contacts to Cases
Insert - update - upsert - delete
Marketing -Call Center
Role settings

41. Standard User Permissions + can manage published solutions + can manage solution categories
Marketing User
Solution Manager
Solutions - Accounts - Opportunities
make a field required

42. Name the standard applications in the list.
Marketing -Call Center
the Professional Edition
used on an oppy
upgrade a managed application

43. You can use _______________ for summary and matrix reporting only.
To use the campaign import wizards
The running user does not have access to the dashboard folder
conditional highlighting
system administrator

44. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Case tasks
The Marketing User profile
Insert - update - upsert - delete
Workflow rules

45. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
references another summary formula
the Professional Edition
objects in a managed package

46. Create and manage letterheads and email templates
Role settings
a campaign member
All organization data
Manage Letterheads - Manage Public Templates - Edit HTML Templates

47. Sharing rules can be formed on the following except...
The designated weblead owner gets an email
before it is saved in Salesforce
Salesforce and Marketing Automation - Customer Support Management
Objects on managed packages

48. In conditional highlighting - how may maximum conditions are allowed per report?
Skill requirements - Product categories - Customer types - Service levels
3
Standard User
Workflow rules

49. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Campaign Member or Contact Role
own a record and not see it
an error report after the loading

50. Which of these are inherited from objects on homepage in a console layout?
many to much
make a field required
Custom objects - Field level security
API