Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
no limits
To use the campaign import wizards
Read-Only

2. When is a custom object created?
To capture unique data of the business
The designated weblead owner gets an email
Standard users
number from percentage

3. Where would you make changes in order to make default tabs visible?
Salesforce and Marketing Automation - Customer Support Management
Sales Cloud
Profile
User setting

4. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
able to delete accounts
Value is always required
Manage public documents

5. In conditional highlighting - how may maximum conditions are allowed per report?
Accounts to Opportunities - or Contacts to Cases
Metric - table - gauge - chart - S-Control - VF page
3
Automated rules

6. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Metric and gauge
use everywhere rule
able to upgrade to other version

7. A lead has been converted. Where can we find the campaigns associated with it?
Value is always required
When a Lead is converted
Opportunity campaign related list - Contact campaign related list
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

8. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Salesforce ID
5
Unlimited
50000

9. Name three sources from which cases can be created.
The user is not able to edit it because it is read-only
Call Support - Call Sales - Log a case online - Email Support
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Workflow rules

10. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Marketing -Call Center
calculations on summary fields
Summary and table
List view

11. Recycle bin houses deleted data for...
30 days
your organization's workflow
Difference between workflow rule and workflow approval process
System Administrator profile and Marketing User Profile (import Leads)

12. A delegated approver can revoke a...
The user is not able to edit it because it is read-only
30 days
Elements within a Page Layout
previously approved process

13. When is it appropriate to use the Import Wizard vs. the Data Loader?
All organization data
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
The designated weblead owner gets an email
components of a profile

14. You can map a custom lead field to only one of the following objects at a single instance
The user is not able to edit it because it is read-only
dashboard components
Account - Contacts - Opportunities
a campaign member

15. What is true about look up relationship?
Value is always required
1 day
To display extended web content on SF window
the new label value

16. Who can view campaigns?
All users
Opportunity campaign related list - Contact campaign related list
using the data loader
Sales Team Role

17. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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18. Custom objects are...
The running user does not have access to the dashboard folder
reportable
Create a report
using the custom summary field

19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
multiple record types
The user loses all unsaved data after terminating the session
To use Case Queues to manage Cases
3

20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
except Campaign
Case Auto-Response Rule
Download AppExchange Packages
Use cases for Email-to-Case

21. Changing the data type of an existing custom field can cause data loss while changing to...
Custom Field
number from percentage
The designated weblead owner gets an email
can be different users

22. Sharing rules can be formed on the following except...
40
link to report
summary and matrix reports
Objects on managed packages

23. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
3
system administrator
Download AppExchange Packages

24. Opportunities and quotes are a part of which cloud?
Use cases for Email-to-Case
cause data loss
Permissions
Sales Cloud

25. Which graphs rely on grand total for dashboards?
3 or more hours per day
Custom Field
not enforced
Metric and gauge

26. You can create _____________ directly from the csv import file.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Case Hierarchies
own a record and not see it
parent.child relationships

27. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
YEAR(date_c) =YEAR(today())
When a Lead is converted
csv files

28. Determines the level of access to the dashboard data
A running user
std price book or a price book
Account - Contacts - Opportunities
Export to excel

29. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Objects on managed packages
IP address is unknown
reportable
Adding a user to the sales team group

30. Why do you create a web tab?
Read-Only
To display extended web content on SF window
Force.com
Export to excel

31. A record of contact with customer support. A customer is reporting a problem or asking a question.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case
Standard Field
no limits

32. To edit opportunity permission - where would you make the change?
Profile
Read-Only
Role settings
All organization data

33. Custom summary formula on report...
Components of the Console Tab
references another summary formula
Hire date
links two objects together

34. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
previously approved process
the new label value
used on an oppy

35. A person account is different from a business account because...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
There is only one record type in person account - There is no contact related list in person account
to a case
5

36. It is possible for a user to...
Difference between workflow rule and workflow approval process
To use Case Queues to manage Cases
User can log out all unsaved data is lost
own a record and not see it

37. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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38. When a case is deleted - following are deleted except
View the account - Edit the account
One solution field
parent.child relationships
Case tasks

39. There are _________ to new picklist or multi-select picklist values for any field during a single import
different types of sharing rules
no limits
Summary and table
Solution Manager

40. An account team can be added by all except...
View the account - Edit the account
Solutions - Accounts - Opportunities
lead assignment rule
anyone in the team

41. If using customizable forecasting - there is a seperate...
forecast role hierarchy
delete the field
Show details and add events
Line

42. Standard picklist fields can be controlling fields but...
not dependent fields
Profile controls
Use cases for Email-to-Case
Custom Field

43. Conditional highlighting is used only in...
system administrator
summary and matrix
use everywhere rule
able to upgrade to other version

44. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
link to report
Case Escalation Rule
Case queue
Automated rules

45. Partner Portal: Users login to the web portal rather than through the...
500
250
salesforce.com portal
Business Hours

46. A role controls __________ that users have to an organization's data.
used on an oppy
the Professional Edition
To display extended web content on SF window
the level of visibility

47. List the type of case queues commonly used by call centers.
The email address of the user whose identify is being confirmed.
The designated weblead owner gets an email
Skill requirements - Product categories - Customer types - Service levels
To use Case Queues to manage Cases

48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
many to many
Account - Contacts - Opportunities
objects in a managed package
The Marketing User check box on the user profile page

49. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
except Campaign
Business Hours
links two objects together
a campaign member

50. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
not enforced
Case Auto-Response Rule
tasks scheduled calendar events
Salesforce CRM workflow