Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
Elements within a Page Layout
Hire date
Opportunity campaign related list - Contact campaign related list

2. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
make a field required
Case Auto-Response Rule
own a record and not see it
IP address is unknown

3. Which graphs rely on grand total for dashboards?
Metric and gauge
a campaign member
Custom summary and matrix reports
Opportunity campaign related list - Contact campaign related list

4. A public group is a grouping of all except...
own a record and not see it
Solutions - Accounts - Opportunities
use everywhere rule
Queue

5. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
cause data loss
Field level security
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
50000
Sales Team Role
Role settings
View all data

7. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
except Campaign
Salesforce CRM workflow
System Administrator profile and Marketing User Profile (import Leads)

8. Personal tags cannot...
500
System Administrator
be shared
250

9. How many lead assignment rules can be active at one time?
1
To use the campaign import wizards
the recycle bin
the record is saved/updated

10. ____________ is not available for printable lists
Export to excel
The user is not able to edit it because it is read-only
summary and matrix reports
log in to SFDC Profile

11. Which of the following does not need business process?
Contacts
Master-detail - many-to-many - lookup - hierarchical
IP address is unknown
All organization data

12. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
Default Locale - Default Language - Default Time Zone
System Administrator
multiple fields in SFDC

13. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
The user is not able to edit it because it is read-only
The running user does not have access to the dashboard folder
Profile controls
System Administrator profile and Marketing User Profile (import Leads)

14. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
3 or more hours per day
Contacts
Unlimited

15. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
extend sharing for those records
Components of the Console Tab
Custom summary and matrix reports
objects in a managed package

16. As a ________________ you can create page layout in the console and assign it to profiles.
The Marketing User check box on the user profile page
System Administrator
system administrator
delete the field

17. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
version control capabilities
Case queue
the recycle bin
a campaign member

18. Which of these are inherited from objects on homepage in a console layout?
Basically - the Gmail model - all you data is stored on servers
One solution field
Manage public documents
Custom objects - Field level security

19. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Show details and add events
Field level security

20. Applications are built on which platform?
Use cases for Web-to-Case
tasks scheduled calendar events
Force.com
Permissions

21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Force.com
Rules and the use of Email Templates
As short as a day and as long as a forever
forecast role hierarchy

22. The maximum # of time trigger actions
All organization data
tasks scheduled calendar events
System Administrator
40

23. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
components of a profile
anyone in the team
routed to a default lead creator via email

24. List the functions of the Data Loader
Workflow rules
Insert - update - upsert - delete
upgrade a managed application
Use cases for Web-to-Case

25. Create and manage letterheads and email templates
upgrade a managed application
Queue
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case queue

26. In conditional highlighting - how may maximum conditions are allowed per report?
500
many to much
Tabular reports
3

27. Campaigns and opportunities have a _____________ relationship.
many to much
Edit and Read opportunity
They are upgradeable
Skill requirements - Product categories - Customer types - Service levels

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce and Marketing Automation - Customer Support Management
Use cases for Email-to-Case
500

29. The # of business hours that can be set for the organization to operate
Unlimited
Force.com
Case
using the data loader

30. If a standard object is renamed - the reports are renamed based on...
multiple fields in SFDC
the new label value
before it is saved in Salesforce
Configure the settings and rules for Case processing - including Business Hours - and Escalation

31. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Give a list of campaigns that influenced the user
300
not enforced

32. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
rollup summary field
territory management
5 MB
Fiscal year - Licenses - Language - locale - time zones

33. Inline editing updates the field when...
the record is saved/updated
Workflows
cause data loss
30 days

34. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The running user does not have access to the dashboard folder
Salesforce and Marketing Automation - Customer Support Management

35. You can map a custom lead field...
Sales Team Role
to a case
use everywhere rule
std price book or a price book

36. You cannot delete a product that is...
Workflow rules
other formula fields
Accounts - Contacts - Leads - Solutions - and Custom objects
used on an oppy

37. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
None of the users
Workflows
Business Hours

38. List the type of case queues commonly used by call centers.
Profile controls
parent.child relationships
version control capabilities
Skill requirements - Product categories - Customer types - Service levels

39. Author and the owner do not have the...
same access to the document
4000
Profile
50000

40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
30 days
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
routed to a default lead creator via email

41. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
5
rollup summary field
They are upgradeable

42. Who can view campaigns?
Google adwords
All users
Hire date
User setting

43. What is the limit on the compiled size of the formula field?
must be between 5 and 50
4k
links two objects together
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

44. List the places where Currency is specified
Standard Field
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Call Support - Call Sales - Log a case online - Email Support

45. You can delete the _____________ that is on an oppy.
Marketing -Call Center
Case
std price book or a price book
Business Hours

46. A role controls __________ that users have to an organization's data.
3 or more hours per day
the level of visibility
Rules and the use of Email Templates
Sales Team Role

47. During a lead import - you can choose to enable ___________ as part of the import.
Edit and Read opportunity
Solutions - Accounts - Opportunities
active assignment rules
Profile

48. List Dashboard component types
250
different types of sharing rules
To display extended web content on SF window
Metric - table - gauge - chart - S-Control - VF page

49. All existing custom objects that were previously deployed will still be deployed when you....
5 MB
Case Escalation Rule
upgrade a managed application
Solutions - Accounts - Opportunities

50. The create new folder link will only be visible to users with which permission?
Standard User
Profile
Manage public documents
the Professional Edition