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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
to a case
Summary or matrix (with at least one level of grouping)
3

2. What is the limit on the compiled size of the formula field?
3
Custom picklist
4k
All organization data

3. If the data validation at web to lead form fails - who will get the error report?
an error report after the loading
The designated weblead owner gets an email
in activity history
Profile

4. Used to escalate a case if it has not been resolved within a specified period of time.
the Professional Edition
Standard users
parent.child relationships
Case Escalation Rule

5. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
same access to the document
to a case
Elements within a Page Layout
controlling field for a dependent field

6. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Elements within a Page Layout
Campaign Member or Contact Role
Use cases for Email-to-Case
When a Lead is converted

7. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Ideas
To use Case Queues to manage Cases
components of a profile
List view

8. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Accounts - Contacts - Leads - Solutions - and Custom objects
Contract Manager
used on an oppy

9. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
link to report
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
dashboard components

10. Users with access to opportunities as sales team members cannot...
Salesforce and Marketing Automation - Customer Support Management
log in to SFDC Profile
multiple fields in SFDC
extend sharing for those records

11. Standard User Permissions + can import leads for the organization
A running user
Custom Field
Marketing User
Summary or matrix (with at least one level of grouping)

12. Which graphs rely on grand total for dashboards?
Accounts - Contacts - Leads - Solutions - and Custom objects
The user is not able to edit it because it is read-only
Metric and gauge
Value is always required

13. How many Editions are there in SFDC?
5
The designated weblead owner gets an email
The user is not able to edit it because it is read-only
Show details and add events

14. Record types are not available in...
the Professional Edition
Standard User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to many

15. Managed package is always...
links two objects together
Fiscal year - Licenses - Language - locale - time zones
Default Locale - Default Language - Default Time Zone
able to upgrade to other version

16. Determines the level of access to the dashboard data
log in to SFDC Profile
Solution Manager
except Campaign
A running user

17. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Sales Cloud
Any user can view all records that the running user role can view
lead conversion
Metric - table - gauge - chart - S-Control - VF page

18. There are _________ to new picklist or multi-select picklist values for any field during a single import
many to much
links two objects together
no limits
Marketing User

19. _____________can import a maximum of 500 account records in a session.
Standard users
5 MB
Summary and table
many to many

20. Custom fiscal year works on a define once and...
1
many to much
Custom summary and matrix reports
use everywhere rule

21. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Edit on solution
Contacts
Workflows

22. You can use conditional highlighting for which types of reports?
multiple fields in SFDC
Custom picklist
Hire Date
summary and matrix reports

23. Sharing rules can be formed on the following except...
Use cases for Web-to-Case
make a field required
Standard users
Objects on managed packages

24. An online form to capture lead information - Email template response content published on your web site.
Ideas
Gets assigned to lead owner's territory
web-to-lead
different types of sharing rules

25. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Campaign Member or Contact Role
based on their profile
Workflow rules
Use cases for Case Hierarchies

26. You can customize Profile to restrict users' ability to...
To let the user select values in the view picklist
log in to SFDC Profile
version control capabilities
denied

27. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
own a record and not see it
50000
Ideas

28. While scheduling an email reports user specifies all except...
3
Mini Page Layout
links two objects together
link to report

29. ____________ is not available for printable lists
using the data loader
Export to excel
Permissions
Create a report

30. Allows you to define different sets of picklist values for both standard and custom picklist.
Use cases for Case Hierarchies
Rcord type
Summary or matrix (with at least one level of grouping)
When a Lead is converted

31. A lookup field relationship...
links two objects together
A running user
Salesforce and Marketing Automation - Customer Support Management
Components of the Console Tab

32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Mini Page Layout
a campaign member
Workflow rules

33. Name three sources from which cases can be created.
using the custom summary field
To display extended web content on SF window
Call Support - Call Sales - Log a case online - Email Support
3 or more hours per day

34. What data can you export out of SFDC?
40
Objects on managed packages
All organization data
Solutions - Accounts - Opportunities

35. The size limit for documents uploaded is...
upgrade a managed application
300
Force.com
5 MB

36. Applications are built on which platform?
Force.com
link to report
Case Escalation Rule
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

37. The system ___________ std lead fields to standard account - contact - and oppy fields.
can be different users
use everywhere rule
the level of visibility
automatically maps

38. Give an example of where a junction object is used between standard objects.
Accounts - Contacts - Leads - Solutions - and Custom objects
Export to excel
All organization data
Campaign Member or Contact Role

39. Field level security cannot be used to...
Solution Manager
make a field required
a campaign member
the new label value

40. Can only view records
using the data loader
anyone in the team
Read-Only
System Administrator

41. List the type of case queues commonly used by call centers.
To use the campaign import wizards
an error report after the loading
many to much
Skill requirements - Product categories - Customer types - Service levels

42. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Default Locale - Default Language - Default Time Zone
before it is saved in Salesforce
Campaign Member or Contact Role
Standard User

43. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Accounts - Contacts - Leads - Solutions - and Custom objects
They are upgradeable
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Download AppExchange Packages

44. Personal tags cannot...
be shared
Edit and Read opportunity
Hire Date
Forecasts

45. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Case
30 days
Standard User

46. History tracking can be performed on the following standard objects except...
Forecasts
Summary or matrix (with at least one level of grouping)
Workflow rules
A tab that combines a list view and related records into one screen with different frames.

47. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Automated rules
Google
All users

48. Field level security cannot be used to...
Call Support - Call Sales - Log a case online - Email Support
to a case
make a field required
the recycle bin

49. Business process is available in following objects: _______________
Edit on solution
Download AppExchange Packages
Objects on managed packages
Lead - Contact - Solution

50. The maximum number of values allowed in a controlling field.
5 MB
Contacts
csv files
300

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Salesforce Certification

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