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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






2. Standard User Permissions + can manage published solutions + can manage solution categories






3. You can create _____________ directly from the csv import file.






4. Specifying a "running user" in dashboard means...






5. All existing custom objects that were previously deployed will still be deployed when you....






6. What is true about look up relationship?






7. A lead has been converted. Where can we find the campaigns associated with it?






8. Your recycle bin record limit is _____times the MBs in your general storage






9. What is true about managed packages?






10. Which report formats must be used to create dashboard components?






11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






13. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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14. When is it appropriate to use the Import Wizard vs. the Data Loader?






15. Where would you make changes in order to make default tabs visible?






16. Recycle bin houses deleted data for...






17. May be used to group related cases - or to split one case into many different parts.






18. Personal tags cannot...






19. Available out of box - cannot be deleted (You can change the label name).






20. Give an example of where a junction object is used between standard objects.






21. Create ads that display on search engines is possible in SFDC using...






22. How does the Import Wizard perform matching when updating records?






23. Software-as-a-service (SaaS) model






24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






25. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






26. You can map a single column from the csv file to...






27. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






28. In conditional highlighting - how may maximum conditions are allowed per report?






29. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






30. What objects may be imported or updated using the Import Wizard?






31. You can customize Profile to restrict users' ability to...






32. Show up to 2000 records in the record count display - Print up to 1000 records in print view






33. Determines the level of access to the dashboard data






34. Used to escalate a case if it has not been resolved within a specified period of time.






35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






36. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






37. Who can view campaigns?






38. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






39. Custom objects are...






40. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






41. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






42. To edit opportunity permission - where would you make the change?






43. Two options for restricting access via IP Ranges






44. The maximum number of values allowed in a controlling field.






45. What can a user do an account record that has been manually shard read/write with him/her?






46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






47. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






48. Users can _____________ from the sidebar and advanced search






49. Page layouts are assigned to users based on...






50. Custom summary formulas are...







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