Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An online form to capture lead information - Email template response content published on your web site.






2. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






3. A workflow alert cannot be tracked...






4. What objects may be imported or updated using the Import Wizard?






5. Create and manage letterheads and email templates






6. While scheduling an email reports user specifies all except...






7. What is true about managed packages?






8. What does a company profile contain?






9. Standard User Permissions + can import leads for the organization






10. The create new folder link will only be visible to users with which permission?






11. If the data validation at web to lead form fails - who will get the error report?






12. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






14. To edit opportunity permission - where would you make the change?






15. It is possible for a user to...






16. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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17. Name three settings on the Company Information page that administrators can edit.






18. Users with access to opportunities as sales team members cannot...






19. Who can import data for all users?






20. Custom fiscal year works on a define once and...






21. The ____________ is a custom field that aggregates child record information in to the parent record.






22. When is a custom object created?






23. Super User - Can customize and administer the application






24. How would an administrator modify lookup records in a console layout?






25. Charts - Tables - Metrics - Gauge






26. List the functions of the Data Loader






27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






28. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






29. A custom summary formula cannot reference ____________ in an object.






30. You can create _____________ directly from the csv import file.






31. Two options for restricting access via IP Ranges






32. Name three benefits of the cloud computing model.






33. Who can view campaigns?






34. Give an example of a one-to many relationship between standard objects.






35. Specifying a "running user" in dashboard means...






36. A role has a ________ relationship with users.






37. Can view - edit and delete their own records






38. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






39. Which report formats must be used to create dashboard components?






40. Record types are not available in...






41. Show up to 2000 records in the record count display - Print up to 1000 records in print view






42. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






43. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






44. If the lead has a record type - the default record type of the new owner is assigned to records created during...






45. Permission to add a category to a solution require which permission






46. As a ________________ you can create page layout in the console and assign it to profiles.






47. Personal tags cannot...






48. Dated exchange rates can be set in the time range of...






49. Types of relationships that can exist between objects






50. We cannot create sharing rules on...







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