Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. While scheduling an email reports user specifies all except...
None of the users
Default Locale - Default Language - Default Time Zone
link to report
tasks scheduled calendar events

2. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Accounts to Opportunities - or Contacts to Cases
Marketing -Call Center
Difference between workflow rule and workflow approval process
Case

3. How many lead assignment rules can be active at one time?
1
Automated rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Show details and add events

4. The ____________ is a custom field that aggregates child record information in to the parent record.
Automated rules
Sales Cloud
rollup summary field
make a field required

5. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

6. Records in _____________ do not count against your organization's storage limits.
territory management
To use a Case Assignment
the recycle bin
Call Support - Call Sales - Log a case online - Email Support

7. Custom summary formulas are...
csv files
5 MB
calculations on summary fields
User can log out all unsaved data is lost

8. Software-as-a-service (SaaS) model
Skill requirements - Product categories - Customer types - Service levels
extend sharing for those records
Sales Team Role
Basically - the Gmail model - all you data is stored on servers

9. Which is not a standard business object?
automatically maps
Campaign Member or Contact Role
250
Ideas

10. Recycle bin houses deleted data for...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Force.com
30 days
Metric and gauge

11. A delegated approver can revoke a...
same access to the document
previously approved process
other formula fields
own a record and not see it

12. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
links two objects together
Workflow rules

13. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
make a field required
None of the users
number from percentage
denied

14. You can use conditional highlighting for which types of reports?
To use Case Queues to manage Cases
Export to excel
summary and matrix reports
Ideas

15. What can a user do an account record that has been manually shard read/write with him/her?
web-to-lead
View the account - Edit the account
Google
Workflow rules

16. A lookup field relationship...
Account - Contacts - Opportunities
links two objects together
Case
40

17. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Solutions - Accounts - Opportunities
API
Mini Page Layout
The user loses all unsaved data after terminating the session

18. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
csv files
Tabular reports
Sales Cloud
not dependent fields

19. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
The user loses all unsaved data after terminating the session
1 day
cause data loss
Automated rules

20. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Workflow rules
Google adwords
All organization data

21. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
be shared
rollup summary field
a campaign member
Profile

22. The system ___________ std lead fields to standard account - contact - and oppy fields.
used on an oppy
automatically maps
Google
30 days

23. Partner Portal: Users login to the web portal rather than through the...
Standard users
None of the users
Any user can view all records that the running user role can view
salesforce.com portal

24. Where do active currencies live?
Case queue
Insert - update - upsert - delete
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
lead conversion

25. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
50000
Standard Field
previously approved process

26. Give an example of where a junction object is used between standard objects.
1 day
Field level security
Campaign Member or Contact Role
Profile

27. What is the salesforce Console?
All organization data
The user is not able to edit it because it is read-only
references another summary formula
A tab that combines a list view and related records into one screen with different frames.

28. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
User can log out all unsaved data is lost
extend sharing for those records
As short as a day and as long as a forever

29. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
to a case
30 days
territory management

30. When a case is deleted - following are deleted except
Case tasks
std price book or a price book
To use a Case Assignment
API

31. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Accounts to Opportunities - or Contacts to Cases
territory management
300
The Marketing User profile

32. A role has a ________ relationship with users.
Workflows
The user loses all unsaved data after terminating the session
Case queue
many to many

33. _____________can import a maximum of 500 account records in a session.
Case queue
User can log out all unsaved data is lost
Standard users
500

34. The data loader can load all objects - including custom objects - It generates...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
forecast role hierarchy
To let the user select values in the view picklist
an error report after the loading

35. A _____________ cannot be the controlling field for a dependent field.
Difference between workflow rule and workflow approval process
custom multi select picklist
The Marketing User check box on the user profile page
Case

36. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
denied
Marketing -Call Center
5

37. If a standard object is renamed - the reports are renamed based on...
using the data loader
number from percentage
Custom forecasting
the new label value

38. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
The Marketing User check box on the user profile page
Download AppExchange Packages
Default Locale - Default Language - Default Time Zone
active assignment rules

39. The maximum # of time trigger actions
search for public tags
40
3
not enforced

40. In list view enhancements - users cannot export list results to...
objects in a managed package
csv files
Fiscal year - Licenses - Language - locale - time zones
routed to a default lead creator via email

41. Determines the level of access to the dashboard data
Edit on solution
A running user
Give a list of campaigns that influenced the user
rollup summary field

42. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
an error report after the loading
30 days
Accounts - Contacts - Leads - Solutions - and Custom objects

43. Which graphs rely on grand total for dashboards?
The email address of the user whose identify is being confirmed.
Forecasts
Metric and gauge
Hire date

44. Your recycle bin record limit is _____times the MBs in your general storage
no limits
Marketing -Call Center
250
an error report after the loading

45. Name the standard applications in the list.
50000
lead assignment rule
Marketing -Call Center
Configure the settings and rules for Case processing - including Business Hours - and Escalation

46. History tracking can be performed on the following standard objects except...
Forecasts
Sales Team Role
make a field required
one language at a time

47. Custom objects are...
Marketing -Call Center
Rules and the use of Email Templates
a campaign member
reportable

48. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
many to much
Accounts - Contacts - Leads - Solutions - and Custom objects
delete the field
Automated rules

49. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
web-to-lead
Sales Team Role
Components of the Console Tab
50000

50. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Adding a user to the sales team group
Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.