Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard User Permissions + can manage published solutions + can manage solution categories






2. When a case is deleted - following are deleted except






3. Which information not captured on user record in Salesforce?






4. You can customize Profile to restrict users' ability to...






5. Business process is available in following objects: _______________






6. List the functions of the Data Loader






7. Users can _____________ from the sidebar and advanced search






8. Create ads that display on search engines is possible in SFDC using...






9. The size limit for documents uploaded is...






10. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






11. Author and the owner do not have the...






12. How would an administrator modify lookup records in a console layout?






13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






14. Users with access to opportunities as sales team members cannot...






15. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






17. What is Salesforce?






18. Reports that must be used to create dashboard components.






19. Which one of these may be a controlling field and a dependent field?






20. How many lead assignment rules can be active at one time?






21. List the places where Currency is specified






22. What is true about look up relationship?






23. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






24. A custom lead field can be mapped to...






25. Sharing rules can be formed on the following except...






26. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






27. What is true about look up relationships?






28. Opportunities and quotes are a part of which cloud?






29. Determines the level of access to the dashboard data






30. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






31. Types of relationships that can exist between objects






32. When is a custom object created?






33. In conditional highlighting - how may maximum conditions are allowed per report?






34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






35. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






36. The data loader can load all objects - including custom objects - It generates...






37. While scheduling an email reports user specifies all except...






38. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






39. You can map a custom lead field...






40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






41. List the type of case queues commonly used by call centers.






42. Record types are used to implement custom business processes by associating them to specific






43. A custom summary formula cannot reference ____________ in an object.






44. You can modify the contents of a folder if the ______________ is set to read/write.






45. Salesforce for Microsoft Outlook is which type of client?






46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. Two options for restricting access via IP Ranges






48. What is conditional highlighting for reports?






49. A custom multi-select pick list cannot be a...






50. What can a user do an account record that has been manually shard read/write with him/her?