Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can import only ___________ per CSV file.
Hire Date
Default Locale - Default Language - Default Time Zone
summary and matrix reports
one language at a time

2. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Create a report
500
Components of the Console Tab
delete the field

3. Who can import data for all users?
Custom objects - Field level security
log in to SFDC Profile
System Administrator profile and Marketing User Profile (import Leads)
be shared

4. Can view - edit and delete their own records
Standard User
make a field required
territory management
Territory Management

5. Create ads that display on search engines is possible in SFDC using...
Google
different types of sharing rules
no limits
Territory Management

6. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Metric - table - gauge - chart - S-Control - VF page
Salesforce ID
Force.com

7. Where would you make changes in order to make default tabs visible?
There is only one record type in person account - There is no contact related list in person account
active assignment rules
User setting
4000

8. Record types are not available in...
using the data loader
the Professional Edition
Case queue
Force.com

9. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Export to excel
different types of sharing rules
Difference between workflow rule and workflow approval process

10. If a standard object is renamed - the reports are renamed based on...
the new label value
Business Hours
dashboard components
be shared

11. The size limit for documents uploaded is...
Edit on solution
300
5 MB
Territory Management

12. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
To use a Case Assignment
extend sharing for those records
Edit and Read opportunity

13. Sharing rules can be formed on the following except...
controlling field for a dependent field
Line
Objects on managed packages
Sales Team Role

14. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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15. You can map a single column from the csv file to...
before it is saved in Salesforce
multiple fields in SFDC
Account - Contacts - Opportunities
many to much

16. The account owner - opportunit owners - and case owners...
make a field required
can be different users
Custom Field
multiple fields in SFDC

17. The size limit for documents uploaded is...
Case Escalation Rule
version control capabilities
Components of the Console Tab
5 MB

18. A custom lead field can be mapped to...
One solution field
Contract Manager
5 MB
Insert - update - upsert - delete

19. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
500
Contacts
be shared

20. How would an administrator modify lookup records in a console layout?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Google adwords
Mini Page Layout
Forecasts

21. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The user is not able to edit it because it is read-only
Create a report

22. Reports that must be used to create dashboard components.
Custom summary and matrix reports
csv files
3
reportable

23. Software-as-a-service (SaaS) model
Workflow rules
Basically - the Gmail model - all you data is stored on servers
System Administrator profile and Marketing User Profile (import Leads)
be shared

24. What can a user do an account record that has been manually shard read/write with him/her?
Objects on managed packages
the level of visibility
View the account - Edit the account
A running user

25. Standard User Permissions + can manage published solutions + can manage solution categories
the Professional Edition
same access to the document
Solution Manager
300

26. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Profile
objects in a managed package
dashboard components
50000

27. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
the Professional Edition
Sales Team Role
objects in a managed package
500

28. Determines the level of access to the dashboard data
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
A running user
Role settings

29. Why do you create a web tab?
Force.com
Sales Cloud
To display extended web content on SF window
Value is always required

30. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
previously approved process
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Use cases for Web-to-Case
multiple record types

31. If the data validation at web to lead form fails - who will get the error report?
Create a report
Forecasts
The designated weblead owner gets an email
Download AppExchange Packages

32. List Dashboard component types
Custom Field
version control capabilities
All users
Metric - table - gauge - chart - S-Control - VF page

33. Custom objects are...
Page layouts
reportable
Territory Management
Business Hours

34. The # of business hours that can be set for the organization to operate
Tabular reports
link to report
Unlimited
4000

35. Create and manage letterheads and email templates
Profile controls
Manage Letterheads - Manage Public Templates - Edit HTML Templates
IP address is unknown
using the data loader

36. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Show details and add events
tasks scheduled calendar events
cause data loss

37. If using customizable forecasting - there is a seperate...
Metric - table - gauge - chart - S-Control - VF page
A tab that combines a list view and related records into one screen with different frames.
forecast role hierarchy
Custom Field

38. While scheduling an email reports user specifies all except...
objects in a managed package
Case
link to report
A tab that combines a list view and related records into one screen with different frames.

39. Partner Portal: Users login to the web portal rather than through the...
Salesforce CRM workflow
tasks scheduled calendar events
salesforce.com portal
Custom picklist

40. _____________can import a maximum of 500 account records in a session.
Automated rules
50000
Standard users
To use Case Queues to manage Cases

41. All existing custom objects that were previously deployed will still be deployed when you....
routed to a default lead creator via email
Workflow rules
upgrade a managed application
Standard users

42. When you configure search settings for your organization - the new value...
must be between 5 and 50
All organization data
multiple fields in SFDC
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

43. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
the record is saved/updated
5

44. When a case is deleted - following are deleted except
before it is saved in Salesforce
make a field required
links two objects together
Case tasks

45. We cannot create sharing rules on...
an error report after the loading
The Marketing User profile
csv files
objects in a managed package

46. You cannot delete a product that is...
used on an oppy
a campaign member
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Role settings

47. What is true about look up relationship?
build a custom forecast for the same
own a record and not see it
Value is always required
The user loses all unsaved data after terminating the session

48. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
used on an oppy
Permissions
the record is saved/updated
Google adwords

49. A delegated approver can revoke a...
previously approved process
no limits
YEAR(date_c) =YEAR(today())
View all data

50. Show up to 2000 records in the record count display - Print up to 1000 records in print view
using the data loader
List view
Use cases for Web-to-Case
Profile