Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






2. What can stop a scheduled report-dashboard run?






3. Dated exchange rates can be set in the time range of...






4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






5. Records in _____________ do not count against your organization's storage limits.






6. Available out of box - cannot be deleted (You can change the label name).






7. A custom lead field can be mapped to...






8. The maximum number of values allowed in a controlling field.






9. Calendar and Task Activities are both...






10. What is the limit on the compiled size of the formula field?






11. Standard User Permissions + can import leads for the organization






12. There are _________ to new picklist or multi-select picklist values for any field during a single import






13. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






14. In conditional highlighting - how may maximum conditions are allowed per report?






15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






16. You can map a custom lead field...






17. Author and the owner do not have the...






18. How would an administrator modify lookup records in a console layout?






19. Specifying a "running user" in dashboard means...






20. To edit opportunity permission - where would you make the change?






21. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






22. When you configure search settings for your organization - the new value...






23. Which salesforce.com feature allows the org to capture ROI on online advertising?






24. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






25. Personal tags cannot...






26. During a lead import - you can choose to enable ___________ as part of the import.






27. What is conditional highlighting for reports?






28. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






29. In list view enhancements - users cannot export list results to...






30. What is the role of Primary Object when creating custom report types?






31. What is true about managed packages?






32. Super User - Can customize and administer the application






33. Users can _____________ from the sidebar and advanced search






34. You can use _______________ for summary and matrix reporting only.






35. List the functions of the Data Loader






36. Your recycle bin record limit is _____times the MBs in your general storage






37. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






38. You can map a single column from the csv file to...






39. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






40. Error on failed web to lead validation is...






41. Name three settings on the Company Information page that administrators can edit.






42. Sharing rule: ________ that grant access to groups of users.






43. A workflow alert cannot be tracked...






44. Allows you to define different sets of picklist values for both standard and custom picklist.






45. What is the salesforce Console?






46. Conditional highlighting is used only in...






47. Opportunities and quotes are a part of which cloud?






48. The # of business hours that can be set for the organization to operate






49. What does a company profile contain?






50. When a case is deleted - following are deleted except