Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Solutions - Accounts - Opportunities
dashboard components
make a field required

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
version control capabilities
cause data loss
Salesforce CRM workflow
summary and matrix

3. You can delete the _____________ that is on an oppy.
std price book or a price book
log in to SFDC Profile
Google adwords
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

4. What is true about look up relationship?
Case Escalation Rule
Contacts
Value is always required
API

5. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
None of the users
The user loses all unsaved data after terminating the session
controlling field for a dependent field
std price book or a price book

6. As an admin - you can schedule regular data imports...
5
using the data loader
std price book or a price book
rollup summary field

7. We cannot create sharing rules on...
1
A tab that combines a list view and related records into one screen with different frames.
objects in a managed package
lead assignment rule

8. The system ___________ std lead fields to standard account - contact - and oppy fields.
Set thresholds for report analysis
Opportunity campaign related list - Contact campaign related list
automatically maps
System Administrator profile and Marketing User Profile (import Leads)

9. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
the Professional Edition
300
None of the users
Case

10. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
To use Case Queues to manage Cases
the recycle bin
previously approved process

11. Who can view campaigns?
extend sharing for those records
All users
automatically maps
Mini Page Layout

12. A role controls __________ that users have to an organization's data.
folder access level
can be different users
the level of visibility
Metric - table - gauge - chart - S-Control - VF page

13. The ____________ is a custom field that aggregates child record information in to the parent record.
4000
lead conversion
rollup summary field
To use a Case Assignment

14. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Standard Field
an error report after the loading
3

15. Two options for restricting access via IP Ranges
before it is saved in Salesforce
a campaign member
make a field required
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

16. Business process is available in following objects: _______________
To display extended web content on SF window
Give a list of campaigns that influenced the user
Lead - Contact - Solution
To use Case Queues to manage Cases

17. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Contract Manager
Skill requirements - Product categories - Customer types - Service levels
references another summary formula

18. It is possible for a user to...
the record is saved/updated
The Marketing User check box on the user profile page
parent.child relationships
own a record and not see it

19. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Case queue
Field level security
must be between 5 and 50
Profile controls

20. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Standard users
Custom picklist
csv files
Use cases for Web-to-Case

21. Field level security cannot be used to...
Role settings
Profile
routed to a default lead creator via email
make a field required

22. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
used on an oppy
Ideas
Field level security
Create a report

23. Which graphs rely on grand total for dashboards?
many to many
same access to the document
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Metric and gauge

24. Your recycle bin record limit is _____times the MBs in your general storage
Summary and table
250
make a field required
Elements within a Page Layout

25. Page Layout - Field level security - Record Types
Master-detail - many-to-many - lookup - hierarchical
When a Lead is converted
components of a profile
Role settings

26. The documents tab does not contain...
version control capabilities
System Administrator
territory management
Google

27. Permission to add a category to a solution require which permission
Create on solution
Ideas
Salesforce and Marketing Automation - Customer Support Management
Salesforce CRM workflow

28. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Custom summary and matrix reports
250
There is only one record type in person account - There is no contact related list in person account

29. Which report formats must be used to create dashboard components?
Case
Edit on solution
Summary or matrix (with at least one level of grouping)
The user loses all unsaved data after terminating the session

30. Determines the level of access to the dashboard data
conditional highlighting
A running user
Elements within a Page Layout
Ideas

31. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Opportunity campaign related list - Contact campaign related list
Permissions
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
multiple record types

32. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
3 or more hours per day
Marketing -Call Center
Salesforce CRM workflow
in activity history

33. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
objects in a managed package
250
To use the campaign import wizards
Elements within a Page Layout

34. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Account - Contacts - Opportunities
As short as a day and as long as a forever
The user is not able to edit it because it is read-only

35. Standard User Permissions + can import leads for the organization
One solution field
Marketing User
System Administrator profile and Marketing User Profile (import Leads)
A running user

36. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Case
Opportunity campaign related list - Contact campaign related list
3

37. How many roles can you create for your org?
500
System Administrator
Workflow rules
Use cases for Case Hierarchies

38. A custom summary formula cannot reference ____________ in an object.
The user loses all unsaved data after terminating the session
using the data loader
Case Escalation Rule
other formula fields

39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Case Auto-Response Rule
Unlimited
Components of the Console Tab
Account - Contacts - Opportunities

40. When is it appropriate to use the Import Wizard vs. the Data Loader?
log in to SFDC Profile
upgrade a managed application
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Role settings

41. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
no limits
When a Lead is converted
Summary and table
the new label value

42. Calendar and Task Activities are both...
Metric - table - gauge - chart - S-Control - VF page
Edit on solution
tasks scheduled calendar events
300

43. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
cause data loss
Custom picklist
API
Edit and Read opportunity

44. ____________ is available for custom fiscal years.
Standard User
API
Custom forecasting
controlling field for a dependent field

45. Name the standard applications in the list.
Unlimited
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing -Call Center
Permissions

46. A record of contact with customer support. A customer is reporting a problem or asking a question.
Standard users
Opportunity campaign related list - Contact campaign related list
be shared
Case

47. Field level security cannot be used to...
make a field required
rollup summary field
Google adwords
extend sharing for those records

48. While scheduling an email reports user specifies all except...
Standard User
Manage public documents
link to report
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

49. The # of business hours that can be set for the organization to operate
Unlimited
parent.child relationships
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
None of the users

50. Standard User Permissions + can edit - approve - activate and delete contracts
Sales Cloud
Contract Manager
50000
The running user does not have access to the dashboard folder