Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Create and manage letterheads and email templates
delete the field
300
conditional highlighting
Manage Letterheads - Manage Public Templates - Edit HTML Templates

2. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
link to report
no limits
3 or more hours per day

3. Standard objects examples
The user is not able to edit it because it is read-only
Custom summary and matrix reports
different types of sharing rules
Solutions - Accounts - Opportunities

4. A role controls __________ that users have to an organization's data.
the level of visibility
be shared
250
Basically - the Gmail model - all you data is stored on servers

5. Author and the owner do not have the...
Export to excel
same access to the document
250
own a record and not see it

6. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
denied
not enforced
Configure the settings and rules for Case processing - including Business Hours - and Escalation

7. You can use conditional highlighting for which types of reports?
not enforced
summary and matrix reports
version control capabilities
Use cases for Web-to-Case

8. Page layouts are assigned to users based on...
Edit on solution
List view
A running user
Role settings

9. Inline editing updates the field when...
Line
the record is saved/updated
Account - Contacts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

10. If a standard object is renamed - the reports are renamed based on...
the new label value
Any user can view all records that the running user role can view
User can log out all unsaved data is lost
4000

11. A delegated approver can revoke a...
Summary and table
lead conversion
previously approved process
Case tasks

12. In conditional highlighting - how may maximum conditions are allowed per report?
a campaign member
Custom forecasting
User setting
3

13. It is possible for a user to...
Rcord type
User can log out all unsaved data is lost
not enforced
own a record and not see it

14. The create new folder link will only be visible to users with which permission?
Manage public documents
Case Auto-Response Rule
Standard users
Download AppExchange Packages

15. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
A tab that combines a list view and related records into one screen with different frames.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
search for public tags
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

16. There are _________ to new picklist or multi-select picklist values for any field during a single import
User setting
Profile controls
no limits
Campaign Member or Contact Role

17. The # of business hours that can be set for the organization to operate
Unlimited
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Sales Team Role
the level of visibility

18. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
40
All organization data
Edit and Read opportunity

19. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
When a Lead is converted
50000
before it is saved in Salesforce
able to upgrade to other version

20. When you configure search settings for your organization - the new value...
must be between 5 and 50
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Default Locale - Default Language - Default Time Zone
When a Lead is converted

21. If using customizable forecasting - there is a seperate...
Forecasts
IP address is unknown
same access to the document
forecast role hierarchy

22. When is a custom object created?
To capture unique data of the business
objects in a managed package
Mini Page Layout
The email address of the user whose identify is being confirmed.

23. Standard User Permissions + can manage published solutions + can manage solution categories
To display extended web content on SF window
Solution Manager
used on an oppy
Profile controls

24. List the functions of the Data Loader
Insert - update - upsert - delete
3 or more hours per day
Line
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

25. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
log in to SFDC Profile
Profile controls
The email address of the user whose identify is being confirmed.
previously approved process

26. _____________can import a maximum of 500 account records in a session.
Call Support - Call Sales - Log a case online - Email Support
The email address of the user whose identify is being confirmed.
custom multi select picklist
Standard users

27. Where would you make changes in order to make default tabs visible?
User setting
before it is saved in Salesforce
Custom objects - Field level security
Download AppExchange Packages

28. Charts - Tables - Metrics - Gauge
dashboard components
Marketing -Call Center
Custom objects - Field level security
build a custom forecast for the same

29. What is Salesforce?
same access to the document
Salesforce and Marketing Automation - Customer Support Management
Google adwords
many to much

30. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Custom summary and matrix reports
The user is not able to edit it because it is read-only
Salesforce and Marketing Automation - Customer Support Management
able to delete accounts

31. When a case is deleted - following are deleted except
same access to the document
Case tasks
a campaign member
multiple record types

32. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Summary and table
not dependent fields
YEAR(date_c) =YEAR(today())
250

33. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
except Campaign
One solution field
Sales Cloud

34. Managed package is always...
1
anyone in the team
number from percentage
able to upgrade to other version

35. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
View the account - Edit the account
Download AppExchange Packages

36. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
objects in a managed package
Standard users
The Marketing User profile

37. Your recycle bin record limit is _____times the MBs in your general storage
able to upgrade to other version
They are upgradeable
250
Summary or matrix (with at least one level of grouping)

38. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Metric and gauge
One solution field
Standard users

39. You can map a single column from the csv file to...
Campaign Member or Contact Role
other formula fields
multiple fields in SFDC
Metric - table - gauge - chart - S-Control - VF page

40. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
links two objects together
based on their profile
IP address is unknown
Edit and Read opportunity

41. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
components of a profile
Default Locale - Default Language - Default Time Zone
Opportunity campaign related list - Contact campaign related list

42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
objects in a managed package
Case Auto-Response Rule
IP address is unknown
Manage public documents

43. A role has a ________ relationship with users.
used on an oppy
many to many
Solution Manager
A running user

44. While scheduling an email reports user specifies all except...
None of the users
link to report
Objects on managed packages
The running user does not have access to the dashboard folder

45. A lead has been converted. Where can we find the campaigns associated with it?
Basically - the Gmail model - all you data is stored on servers
Opportunity campaign related list - Contact campaign related list
rollup summary field
to a case

46. Show up to 2000 records in the record count display - Print up to 1000 records in print view
based on their profile
Profile
List view
User can log out all unsaved data is lost

47. What data can you request for in the weekly data export?
Custom summary and matrix reports
Accounts to Opportunities - or Contacts to Cases
make a field required
All organization data

48. Standard User Permissions + can import leads for the organization
Custom objects - Field level security
previously approved process
Marketing User
A running user

49. The maximum # of time trigger actions
All organization data
Account - Contacts - Opportunities
40
Automated rules

50. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Google adwords
Sales Cloud
components of a profile