Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Salesforce for Microsoft Outlook is which type of client?






2. Custom summary formulas are...






3. A lead has been converted. Where can we find the campaigns associated with it?






4. What data can you export out of SFDC?






5. In list view enhancements - users cannot export list results to...






6. Which of the following does not need business process?






7. The account owner - opportunit owners - and case owners...






8. _____________can import a maximum of 500 account records in a session.






9. Error on failed web to lead validation is...






10. Software-as-a-service (SaaS) model






11. What information in the user record cannot be captured without a custom field?






12. You can import only ___________ per CSV file.






13. Specifying a "running user" in dashboard means...






14. What is true about managed packages?






15. The # of business hours that can be set for the organization to operate






16. Recycle bin houses deleted data for...






17. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






18. Can only view records






19. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






20. A public group is a grouping of all except...






21. In conditional highlighting - how may maximum conditions are allowed per report?






22. The maximum # of time trigger actions






23. ______________ will not give access to opportunity records that was previously a restricted account.






24. A _____________ cannot be the controlling field for a dependent field.






25. A record of contact with customer support. A customer is reporting a problem or asking a question.






26. All existing custom objects that were previously deployed will still be deployed when you....






27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






28. An account team can be added by all except...






29. List the type of case queues commonly used by call centers.






30. Which information not captured on user record in Salesforce?






31. Users with access to opportunities as sales team members cannot...






32. List Dashboard component types






33. We cannot create sharing rules on...






34. Record types are not available in...






35. A custom lead field can be mapped to...






36. Field level security cannot be used to...






37. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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38. What is the use of campaign influence feature on oportunities?






39. Picklist dependency rules are __________ during import.






40. The documents tab does not contain...






41. Can view - edit and delete their own records






42. Campaigns and opportunities have a _____________ relationship.






43. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






44. The ____________ is a custom field that aggregates child record information in to the parent record.






45. Create ads that display on search engines is possible in SFDC using...






46. The data loader can load all objects - including custom objects - It generates...






47. You can use conditional highlighting for which types of reports?






48. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






49. You can map a custom lead field to only one of the following objects at a single instance






50. Permission to add a category to a solution require which permission