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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
active assignment rules
anyone in the team
using the custom summary field
make a field required

2. Sharing rule: ________ that grant access to groups of users.
Use cases for Web-to-Case
4000
Automated rules
YEAR(date_c) =YEAR(today())

3. You can map a custom lead field...
Unlimited
to a case
User setting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

4. Your recycle bin record limit is _____times the MBs in your general storage
Download AppExchange Packages
custom multi select picklist
250
To capture unique data of the business

5. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
folder access level
use everywhere rule
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

6. What is the use of campaign influence feature on oportunities?
lead assignment rule
Give a list of campaigns that influenced the user
300
number from percentage

7. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To use a Case Assignment
parent.child relationships
the Professional Edition

8. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
reportable
using the data loader
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

9. You must create the business process before creating record types for each of these objects...
except Campaign
Custom forecasting
link to report
Any user can view all records that the running user role can view

10. The account owner - opportunit owners - and case owners...
can be different users
the recycle bin
As short as a day and as long as a forever
IP address is unknown

11. If the data validation at web to lead form fails - who will get the error report?
link to report
salesforce.com portal
The designated weblead owner gets an email
User setting

12. Records in _____________ do not count against your organization's storage limits.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the recycle bin
Basically - the Gmail model - all you data is stored on servers
Automated rules

13. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Territory Management
Edit and Read opportunity
components of a profile

14. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
There is only one record type in person account - There is no contact related list in person account
Permissions
build a custom forecast for the same
Custom forecasting

15. In order to implement more than one business process - ____________must also be implemented.
multiple record types
must be between 5 and 50
Fiscal year - Licenses - Language - locale - time zones
5 MB

16. Name the standard applications in the list.
Marketing -Call Center
To let the user select values in the view picklist
tasks scheduled calendar events
Export to excel

17. Salesforce for Microsoft Outlook is which type of client?
lead conversion
To use Case Queues to manage Cases
API
Automated rules

18. History tracking can be performed on the following standard objects except...
Forecasts
3 or more hours per day
Custom objects - Field level security
delete the field

19. Personal tags cannot...
5 MB
be shared
Unlimited
not enforced

20. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
IP address is unknown
lead conversion
able to delete accounts
Field level security

21. Can view - edit and delete their own records
Accounts - Contacts - Leads - Solutions - and Custom objects
multiple fields in SFDC
Force.com
Standard User

22. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
except Campaign
Call Support - Call Sales - Log a case online - Email Support
Adding a user to the sales team group
The user is not able to edit it because it is read-only

23. List the type of case queues commonly used by call centers.
Elements within a Page Layout
summary and matrix
Skill requirements - Product categories - Customer types - Service levels
extend sharing for those records

24. A workflow alert cannot be tracked...
in activity history
Edit and Read opportunity
System Administrator
Google

25. Name three benefits of the cloud computing model.
Custom objects - Field level security
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Manage public documents
the new label value

26. A person account is different from a business account because...
search for public tags
User can log out all unsaved data is lost
Default Locale - Default Language - Default Time Zone
There is only one record type in person account - There is no contact related list in person account

27. What data can you request for in the weekly data export?
All organization data
Workflow rules
a campaign member
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

28. What data can you export out of SFDC?
multiple fields in SFDC
Fiscal year - Licenses - Language - locale - time zones
All organization data
Rules and the use of Email Templates

29. It is possible for a user to...
own a record and not see it
web-to-lead
Show details and add events
All organization data

30. Which one of these may be a controlling field and a dependent field?
forecast role hierarchy
Custom picklist
denied
Adding a user to the sales team group

31. Page layouts are assigned to users based on...
references another summary formula
Page layouts
YEAR(date_c) =YEAR(today())
Role settings

32. Which salesforce.com feature allows the org to capture ROI on online advertising?
using the custom summary field
Custom Field
Google adwords
log in to SFDC Profile

33. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
using the custom summary field
Salesforce and Marketing Automation - Customer Support Management
Rules and the use of Email Templates
IP address is unknown

34. The maximum # of time trigger actions
Standard Field
Adding a user to the sales team group
Unlimited
40

35. Conditional formatting is available for...
Custom forecasting
Summary and table
Profile controls
Account - Contacts - Opportunities

36. A lead has been converted. Where can we find the campaigns associated with it?
Tabular reports
Opportunity campaign related list - Contact campaign related list
Ideas
cause data loss

37. Show up to 2000 records in the record count display - Print up to 1000 records in print view
5
Salesforce and Marketing Automation - Customer Support Management
Solutions - Accounts - Opportunities
List view

38. In list view enhancements - users cannot export list results to...
Set thresholds for report analysis
csv files
3 or more hours per day
not enforced

39. The documents tab does not contain...
can be different users
Opportunity campaign related list - Contact campaign related list
Use cases for Web-to-Case
version control capabilities

40. An online form to capture lead information - Email template response content published on your web site.
View all data
Value is always required
not dependent fields
web-to-lead

41. A custom summary formula cannot reference ____________ in an object.
Sales Cloud
other formula fields
40
territory management

42. What is true about look up relationships?
Unlimited
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Account - Contacts - Opportunities
Default Locale - Default Language - Default Time Zone

43. You can create _____________ directly from the csv import file.
250
All organization data
summary and matrix
parent.child relationships

44. You can then associate each business process with one or more record types and make it available to users...
Case Auto-Response Rule
dashboard components
based on their profile
30 days

45. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
300
The Marketing User check box on the user profile page
different types of sharing rules
use everywhere rule

46. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
system administrator
lead conversion
log in to SFDC Profile

47. Dated exchange rates can be set in the time range of...
parent.child relationships
Metric - table - gauge - chart - S-Control - VF page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
As short as a day and as long as a forever

48. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Create on solution
in activity history
YEAR(date_c) =YEAR(today())
Territory Management

49. What information in the user record cannot be captured without a custom field?
Field level security
When a Lead is converted
links two objects together
Hire date

50. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
not dependent fields
in activity history
Case queue
4000

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Salesforce Certification

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