Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What can stop a scheduled report-dashboard run?
many to much
There is only one record type in person account - There is no contact related list in person account
The running user does not have access to the dashboard folder
Metric - table - gauge - chart - S-Control - VF page

2. Users with access to opportunities as sales team members cannot...
Automated rules
250
Standard users
extend sharing for those records

3. What data can you request for in the weekly data export?
conditional highlighting
Case Auto-Response Rule
All organization data
able to delete accounts

4. You can customize Profile to restrict users' ability to...
Territory Management
1
log in to SFDC Profile
make a field required

5. Page Layout - Field level security - Record Types
Queue
Gets assigned to lead owner's territory
components of a profile
Case Auto-Response Rule

6. You cannot delete a product that is...
Salesforce and Marketing Automation - Customer Support Management
in activity history
used on an oppy
Hire date

7. Sharing rule: ________ that grant access to groups of users.
the new label value
Google adwords
System Administrator
Automated rules

8. A custom summary formula cannot reference ____________ in an object.
Metric - table - gauge - chart - S-Control - VF page
using the custom summary field
folder access level
other formula fields

9. Two options for restricting access via IP Ranges
a campaign member
summary and matrix
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Configure the settings and rules for Case processing - including Business Hours - and Escalation

10. Calendar and Task Activities are both...
tasks scheduled calendar events
must be between 5 and 50
Ideas
Case queue

11. ______________ will not give access to opportunity records that was previously a restricted account.
routed to a default lead creator via email
the record is saved/updated
Adding a user to the sales team group
3

12. Personal tags cannot...
rollup summary field
many to many
30 days
be shared

13. How many Editions are there in SFDC?
All users
able to delete accounts
Line
5

14. Managed package is always...
View all data
able to upgrade to other version
1
Custom Field

15. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Edit on solution
components of a profile
The Marketing User check box on the user profile page

16. Applications are built on which platform?
reportable
Force.com
To display extended web content on SF window
Forecasts

17. Name three sources from which cases can be created.
Objects on managed packages
Call Support - Call Sales - Log a case online - Email Support
Mini Page Layout
parent.child relationships

18. You can use conditional highlighting for which types of reports?
summary and matrix reports
4k
Workflows
Case

19. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
To use Case Queues to manage Cases
Rcord type
one language at a time

20. Available out of box - cannot be deleted (You can change the label name).
Manage public documents
Google adwords
number from percentage
Standard Field

21. Allows you to define different sets of picklist values for both standard and custom picklist.
To use Case Queues to manage Cases
different types of sharing rules
Opportunity campaign related list - Contact campaign related list
Rcord type

22. Conditional formatting is available for...
To use the campaign import wizards
Territory Management
make a field required
Summary and table

23. How does the Import Wizard perform matching when updating records?
reportable
Sales Cloud
controlling field for a dependent field
Salesforce ID

24. Which is not a standard business object?
3 or more hours per day
Workflows
Ideas
To use a Case Assignment

25. It is possible for a user to...
Custom forecasting
own a record and not see it
use everywhere rule
Marketing -Call Center

26. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Salesforce and Marketing Automation - Customer Support Management
Line
Use cases for Web-to-Case
tasks scheduled calendar events

27. Sharing rules can be formed on the following except...
Master-detail - many-to-many - lookup - hierarchical
Business Hours
Objects on managed packages
Summary or matrix (with at least one level of grouping)

28. You must create the business process before creating record types for each of these objects...
The email address of the user whose identify is being confirmed.
reportable
List view
except Campaign

29. Show up to 2000 records in the record count display - Print up to 1000 records in print view
references another summary formula
API
YEAR(date_c) =YEAR(today())
List view

30. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Force.com
250
delete the field
upgrade a managed application

31. Which report formats must be used to create dashboard components?
50000
Solution Manager
Summary or matrix (with at least one level of grouping)
40

32. Give an example of where a junction object is used between standard objects.
Solution Manager
delete the field
Campaign Member or Contact Role
Edit on solution

33. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
5 MB
link to report
rollup summary field
The user is not able to edit it because it is read-only

34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Use cases for Email-to-Case
Marketing -Call Center
no limits

35. Opportunities and quotes are a part of which cloud?
List view
1 day
Sales Cloud
Components of the Console Tab

36. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
able to delete accounts
The user loses all unsaved data after terminating the session
Solution Manager
Force.com

37. You can use _______________ for summary and matrix reporting only.
5 MB
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
All organization data
conditional highlighting

38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
None of the users
Any user can view all records that the running user role can view
The Marketing User check box on the user profile page
Solution Manager

39. Standard objects examples
make a field required
Use cases for Web-to-Case
Custom forecasting
Solutions - Accounts - Opportunities

40. When is a custom object created?
forecast role hierarchy
To capture unique data of the business
own a record and not see it
4000

41. Super User - Can customize and administer the application
Show details and add events
A tab that combines a list view and related records into one screen with different frames.
Skill requirements - Product categories - Customer types - Service levels
System Administrator

42. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Manage public documents
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
link to report

43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
the level of visibility
The email address of the user whose identify is being confirmed.
objects in a managed package
web-to-lead

44. Types of relationships that can exist between objects
Metric - table - gauge - chart - S-Control - VF page
Contract Manager
3 or more hours per day
Master-detail - many-to-many - lookup - hierarchical

45. A lead has been converted. Where can we find the campaigns associated with it?
Page layouts
Opportunity campaign related list - Contact campaign related list
Case queue
30 days

46. If a standard object is renamed - the reports are renamed based on...
the new label value
Custom forecasting
Elements within a Page Layout
Tabular reports

47. During a lead import - you can choose to enable ___________ as part of the import.
Difference between workflow rule and workflow approval process
Accounts to Opportunities - or Contacts to Cases
5
active assignment rules

48. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
version control capabilities
can be different users
3 or more hours per day

49. What is the role of Primary Object when creating custom report types?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
csv files
std price book or a price book
To let the user select values in the view picklist

50. What data can you export out of SFDC?
Standard users
All organization data
be shared
Google adwords