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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The # of business hours that can be set for the organization to operate
Solution Manager
rollup summary field
Unlimited
links two objects together
2. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Set thresholds for report analysis
multiple record types
There is only one record type in person account - There is no contact related list in person account
delete the field
3. How does the Import Wizard perform matching when updating records?
territory management
rollup summary field
Salesforce ID
the level of visibility
4. Standard objects examples
active assignment rules
There is only one record type in person account - There is no contact related list in person account
using the custom summary field
Solutions - Accounts - Opportunities
5. Standard picklist fields can be controlling fields but...
summary and matrix
not dependent fields
Use cases for Email-to-Case
Sales Team Role
6. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Use cases for Web-to-Case
Ideas
To use the campaign import wizards
7. List Dashboard component types
Workflows
a campaign member
Metric - table - gauge - chart - S-Control - VF page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
8. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
anyone in the team
Use cases for Web-to-Case
9. How many Editions are there in SFDC?
5
routed to a default lead creator via email
User setting
Fiscal year - Licenses - Language - locale - time zones
10. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Page layouts
Custom objects - Field level security
automatically maps
11. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Objects on managed packages
The Marketing User check box on the user profile page
Forecasts
Case tasks
12. What is the number of values allowed in dependent pick list?
300
Use cases for Web-to-Case
Profile controls
Sales Team Role
13. What is the role of Primary Object when creating custom report types?
Custom picklist
Give a list of campaigns that influenced the user
the recycle bin
To let the user select values in the view picklist
14. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
same access to the document
API
Case queue
forecast role hierarchy
15. The administrator wants to track data over a period of time. Which graph would he use?
Line
4000
except Campaign
Contract Manager
16. Which of the following does not need business process?
Google adwords
Contract Manager
Contacts
To use a Case Assignment
17. What is true about managed packages?
The email address of the user whose identify is being confirmed.
They are upgradeable
The Marketing User check box on the user profile page
30 days
18. When is a custom object created?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To capture unique data of the business
conditional highlighting
Sales Team Role
19. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Solution Manager
previously approved process
Field level security
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
20. Field level security cannot be used to...
Default Locale - Default Language - Default Time Zone
make a field required
except Campaign
search for public tags
21. What data can you export out of SFDC?
to a case
used on an oppy
Value is always required
All organization data
22. A role controls __________ that users have to an organization's data.
the level of visibility
before it is saved in Salesforce
Download AppExchange Packages
Opportunity campaign related list - Contact campaign related list
23. You can map a single column from the csv file to...
Campaign Member or Contact Role
upgrade a managed application
Contacts
multiple fields in SFDC
24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Profile
Standard Field
Case Auto-Response Rule
summary and matrix
25. How many lead assignment rules can be active at one time?
calculations on summary fields
All users of SFDC who have access to campaigns objects
same access to the document
1
26. A record of contact with customer support. A customer is reporting a problem or asking a question.
Call Support - Call Sales - Log a case online - Email Support
All organization data
Ideas
Case
27. Business process is available in following objects: _______________
Accounts - Contacts - Leads - Solutions - and Custom objects
anyone in the team
Accounts to Opportunities - or Contacts to Cases
Lead - Contact - Solution
28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Contacts
To use the campaign import wizards
API
The designated weblead owner gets an email
29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Automated rules
able to delete accounts
territory management
3 or more hours per day
30. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
own a record and not see it
Force.com
in activity history
31. How many roles can you create for your org?
Download AppExchange Packages
same access to the document
anyone in the team
500
32. You can map a custom lead field...
Create a report
Role settings
to a case
an error report after the loading
33. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Line
To capture unique data of the business
3 or more hours per day
Elements within a Page Layout
34. Standard User Permissions + can edit - approve - activate and delete contracts
Standard User
300
Contract Manager
Call Support - Call Sales - Log a case online - Email Support
35. Can view - edit and delete their own records
All organization data
Standard User
to a case
Solution Manager
36. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
the recycle bin
use everywhere rule
Custom summary and matrix reports
37. Campaigns and opportunities have a _____________ relationship.
not enforced
many to much
multiple record types
View the account - Edit the account
38. You can use _______________ for summary and matrix reporting only.
Profile
no limits
Accounts to Opportunities - or Contacts to Cases
conditional highlighting
39. Conditional highlighting is used only in...
Summary and table
objects in a managed package
Rules and the use of Email Templates
summary and matrix
40. Which graphs rely on grand total for dashboards?
5 MB
Contract Manager
Case Escalation Rule
Metric and gauge
41. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
many to much
components of a profile
one language at a time
Difference between workflow rule and workflow approval process
42. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
The Marketing User check box on the user profile page
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
To let the user select values in the view picklist
43. A lookup field relationship...
the record is saved/updated
All users of SFDC who have access to campaigns objects
Hire date
links two objects together
44. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Solutions - Accounts - Opportunities
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Rules and the use of Email Templates
salesforce.com portal
45. A custom multi-select pick list cannot be a...
Standard users
controlling field for a dependent field
Workflows
Profile
46. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
5 MB
Download AppExchange Packages
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Any user can view all records that the running user role can view
47. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Solutions - Accounts - Opportunities
To capture unique data of the business
lead assignment rule
48. What is conditional highlighting for reports?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Objects on managed packages
Set thresholds for report analysis
Page layouts
49. Sharing rules can be formed on the following except...
Profile controls
Set thresholds for report analysis
rollup summary field
Objects on managed packages
50. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
forecast role hierarchy
40
Role settings