Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Profile
Show details and add events
tasks scheduled calendar events
The Marketing User profile

2. Which graphs rely on grand total for dashboards?
User setting
Case tasks
Solutions - Accounts - Opportunities
Metric and gauge

3. What is true about managed packages?
build a custom forecast for the same
Fiscal year - Licenses - Language - locale - time zones
Solution Manager
They are upgradeable

4. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Metric and gauge
Create on solution
rollup summary field

5. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Page layouts
Case
web-to-lead

6. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
300
View all data
using the custom summary field
Case Auto-Response Rule

7. A custom summary formula cannot reference ____________ in an object.
other formula fields
Basically - the Gmail model - all you data is stored on servers
Marketing User
different types of sharing rules

8. Changing the data type of an existing custom field can cause data loss while changing to...
Gets assigned to lead owner's territory
View all data
number from percentage
summary and matrix reports

9. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
To let the user select values in the view picklist
the new label value
Default Locale - Default Language - Default Time Zone
able to delete accounts

10. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
use everywhere rule
link to report
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

11. Determines the level of access to the dashboard data
A running user
Create on solution
Queue
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

12. Create ads that display on search engines is possible in SFDC using...
can be different users
Google
using the data loader
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Marketing User
a campaign member
Hire date
All organization data

14. Opportunities and quotes are a part of which cloud?
Custom picklist
5 MB
Sales Cloud
Salesforce CRM workflow

15. An account team can be added by all except...
anyone in the team
Contract Manager
Standard User
Objects on managed packages

16. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
territory management
no limits
objects in a managed package
denied

17. You can modify the contents of a folder if the ______________ is set to read/write.
calculations on summary fields
YEAR(date_c) =YEAR(today())
Accounts - Contacts - Leads - Solutions - and Custom objects
folder access level

18. Two options for restricting access via IP Ranges
3
Territory Management
the new label value
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

19. List the places where Currency is specified
Hire date
conditional highlighting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Any user can view all records that the running user role can view

20. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Opportunity campaign related list - Contact campaign related list
Adding a user to the sales team group
Workflow rules
1 day

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
View the account - Edit the account
4k
anyone in the team

22. A public group is a grouping of all except...
Queue
Contacts
must be between 5 and 50
folder access level

23. You can create _____________ directly from the csv import file.
to a case
Metric - table - gauge - chart - S-Control - VF page
parent.child relationships
Queue

24. You can use conditional highlighting for which types of reports?
to a case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
summary and matrix reports
using the data loader

25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Role settings
the level of visibility
5 MB

26. Which of these are inherited from objects on homepage in a console layout?
They are upgradeable
Case queue
Territory Management
Custom objects - Field level security

27. ____________ is not available for printable lists
Line
Export to excel
Territory Management
Difference between workflow rule and workflow approval process

28. The documents tab does not contain...
Case Auto-Response Rule
search for public tags
extend sharing for those records
version control capabilities

29. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
use everywhere rule
system administrator
The email address of the user whose identify is being confirmed.

30. List Dashboard component types
Sales Team Role
Custom summary and matrix reports
Metric - table - gauge - chart - S-Control - VF page
Lead - Contact - Solution

31. A custom lead field can be mapped to...
All users of SFDC who have access to campaigns objects
Manage public documents
One solution field
Metric and gauge

32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Standard Field
The user loses all unsaved data after terminating the session
reportable
To use the campaign import wizards

33. While scheduling an email reports user specifies all except...
Value is always required
System Administrator profile and Marketing User Profile (import Leads)
link to report
Solutions - Accounts - Opportunities

34. Sharing rule: ________ that grant access to groups of users.
Contract Manager
links two objects together
Automated rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

35. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Fiscal year - Licenses - Language - locale - time zones
Export to excel
Marketing -Call Center

36. A workflow alert cannot be tracked...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
in activity history
To use Case Queues to manage Cases
custom multi select picklist

37. Field level security cannot be used to...
Fiscal year - Licenses - Language - locale - time zones
make a field required
Custom forecasting
web-to-lead

38. Inline editing updates the field when...
the record is saved/updated
When a Lead is converted
Hire Date
As short as a day and as long as a forever

39. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Export to excel
the new label value
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
lead assignment rule
Field level security
Gets assigned to lead owner's territory

41. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Export to excel
The email address of the user whose identify is being confirmed.
the recycle bin

42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Workflow rules
use everywhere rule
Custom Field
IP address is unknown

43. If a standard object is renamed - the reports are renamed based on...
system administrator
the new label value
40
IP address is unknown

44. You can then associate each business process with one or more record types and make it available to users...
40
Forecasts
IP address is unknown
based on their profile

45. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
in activity history
one language at a time
Give a list of campaigns that influenced the user

46. When a case is deleted - following are deleted except
Case tasks
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
salesforce.com portal
the new label value

47. You need which permission to specify a running user other than yourself?
As short as a day and as long as a forever
Standard users
used on an oppy
View all data

48. Custom objects are...
System Administrator profile and Marketing User Profile (import Leads)
Set thresholds for report analysis
reportable
Export to excel

49. Applications are built on which platform?
Mini Page Layout
Force.com
To use the campaign import wizards
be shared

50. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Gets assigned to lead owner's territory
objects in a managed package
different types of sharing rules
not enforced