Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about look up relationship?
Show details and add events
reportable
Value is always required
The user loses all unsaved data after terminating the session

2. Specifying a "running user" in dashboard means...
5
List view
Any user can view all records that the running user role can view
API

3. You can use conditional highlighting for which types of reports?
log in to SFDC Profile
Download AppExchange Packages
Rcord type
summary and matrix reports

4. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Use cases for Case Hierarchies
csv files
Case queue
The Marketing User check box on the user profile page

5. Your recycle bin record limit is _____times the MBs in your general storage
250
Case queue
using the custom summary field
lead assignment rule

6. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Custom picklist
All users of SFDC who have access to campaigns objects
Profile

7. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Salesforce and Marketing Automation - Customer Support Management
One solution field
able to delete accounts
Sales Cloud

8. What is the limit on the compiled size of the formula field?
Mini Page Layout
Profile
4k
Create a report

9. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Edit and Read opportunity
dashboard components
250

10. A person account is different from a business account because...
IP address is unknown
There is only one record type in person account - There is no contact related list in person account
They are upgradeable
To let the user select values in the view picklist

11. Software-as-a-service (SaaS) model
Salesforce ID
Basically - the Gmail model - all you data is stored on servers
All organization data
Use cases for Email-to-Case

12. In conditional highlighting - how may maximum conditions are allowed per report?
must be between 5 and 50
3
YEAR(date_c) =YEAR(today())
None of the users

13. Standard User Permissions + can import leads for the organization
Insert - update - upsert - delete
extend sharing for those records
Marketing User
must be between 5 and 50

14. List the functions of the Data Loader
Insert - update - upsert - delete
link to report
Default Locale - Default Language - Default Time Zone
the level of visibility

15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
an error report after the loading
Rcord type
used on an oppy

16. Error on failed web to lead validation is...
forecast role hierarchy
Marketing User
Contract Manager
routed to a default lead creator via email

17. An account team can be added by all except...
Create a report
Basically - the Gmail model - all you data is stored on servers
anyone in the team
Marketing -Call Center

18. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
previously approved process
System Administrator profile and Marketing User Profile (import Leads)
folder access level

19. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Use cases for Email-to-Case
Export to excel
conditional highlighting

20. How many lead assignment rules can be active at one time?
1
Value is always required
250
System Administrator profile and Marketing User Profile (import Leads)

21. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Territory Management
used on an oppy
using the custom summary field
50000

22. Record types are not available in...
Custom forecasting
the Professional Edition
Call Support - Call Sales - Log a case online - Email Support
not dependent fields

23. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Standard users
Forecasts
Basically - the Gmail model - all you data is stored on servers

24. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
log in to SFDC Profile
Edit on solution
The Marketing User check box on the user profile page

25. Super User - Can customize and administer the application
System Administrator
Google adwords
To let the user select values in the view picklist
Adding a user to the sales team group

26. Where would you make changes in order to make default tabs visible?
Set thresholds for report analysis
to a case
User setting
the record is saved/updated

27. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
One solution field
Contract Manager
To use a Case Assignment

28. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Sales Team Role
300
To use a Case Assignment

29. The maximum number of values allowed in a controlling field.
300
Mini Page Layout
Workflows
Queue

30. You can use _______________ for summary and matrix reporting only.
Case Escalation Rule
conditional highlighting
summary and matrix
dashboard components

31. Create and manage letterheads and email templates
Custom summary and matrix reports
Metric and gauge
Manage Letterheads - Manage Public Templates - Edit HTML Templates
rollup summary field

32. A custom multi-select pick list cannot be a...
link to report
csv files
Insert - update - upsert - delete
controlling field for a dependent field

33. You can map a single column from the csv file to...
one language at a time
Adding a user to the sales team group
multiple fields in SFDC
Show details and add events

34. What is conditional highlighting for reports?
Metric and gauge
used on an oppy
Set thresholds for report analysis
All organization data

35. Charts - Tables - Metrics - Gauge
Give a list of campaigns that influenced the user
log in to SFDC Profile
number from percentage
dashboard components

36. Standard objects examples
Create a report
Queue
View all data
Solutions - Accounts - Opportunities

37. Create ads that display on search engines is possible in SFDC using...
Solutions - Accounts - Opportunities
40
Google
To use Case Queues to manage Cases

38. If a standard object is renamed - the reports are renamed based on...
the new label value
300
Manage public documents
components of a profile

39. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
There is only one record type in person account - There is no contact related list in person account
the record is saved/updated
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

40. What objects may be imported or updated using the Import Wizard?
Territory Management
Accounts - Contacts - Leads - Solutions - and Custom objects
able to upgrade to other version
make a field required

41. Can only view records
Elements within a Page Layout
tasks scheduled calendar events
anyone in the team
Read-Only

42. The account owner - opportunit owners - and case owners...
Insert - update - upsert - delete
many to many
active assignment rules
can be different users

43. While scheduling an email reports user specifies all except...
Force.com
able to upgrade to other version
link to report
The user loses all unsaved data after terminating the session

44. In order to implement more than one business process - ____________must also be implemented.
different types of sharing rules
Default Locale - Default Language - Default Time Zone
multiple record types
Campaign Member or Contact Role

45. What is the salesforce Console?
Profile
able to upgrade to other version
A tab that combines a list view and related records into one screen with different frames.
As short as a day and as long as a forever

46. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Use cases for Case Hierarchies
All users
the level of visibility
Profile controls

47. Conditional formatting is available for...
To let the user select values in the view picklist
Case tasks
Force.com
Summary and table

48. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
number from percentage
50000
3 or more hours per day
Manage public documents

49. Page layouts are assigned to users based on...
anyone in the team
Role settings
Skill requirements - Product categories - Customer types - Service levels
Configure the settings and rules for Case processing - including Business Hours - and Escalation

50. The size limit for documents uploaded is...
Solutions - Accounts - Opportunities
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
tasks scheduled calendar events
5 MB