Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Managed package is always...
Profile
able to upgrade to other version
Tabular reports
in activity history

2. Available out of box - cannot be deleted (You can change the label name).
All organization data
Custom objects - Field level security
territory management
Standard Field

3. You cannot delete a product that is...
different types of sharing rules
except Campaign
used on an oppy
To capture unique data of the business

4. Super User - Can customize and administer the application
salesforce.com portal
System Administrator
conditional highlighting
Queue

5. Author and the owner do not have the...
Workflow rules
One solution field
the new label value
same access to the document

6. The account owner - opportunit owners - and case owners...
Opportunity campaign related list - Contact campaign related list
can be different users
Case Escalation Rule
The Marketing User profile

7. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
references another summary formula
Field level security
links two objects together
delete the field

8. Changing the data type of an existing custom field can cause data loss while changing to...
dashboard components
1
number from percentage
Standard User

9. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
The Marketing User check box on the user profile page
upgrade a managed application
Standard users

10. Standard User Permissions + can import leads for the organization
Marketing User
30 days
many to many
Salesforce CRM workflow

11. What data can you request for in the weekly data export?
All organization data
multiple record types
Edit on solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

12. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
3 or more hours per day
Master-detail - many-to-many - lookup - hierarchical
denied
link to report

13. Can view - edit and delete their own records
Set thresholds for report analysis
Field level security
different types of sharing rules
Standard User

14. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
System Administrator profile and Marketing User Profile (import Leads)
Forecasts
IP address is unknown
1

15. Applications are built on which platform?
Force.com
can be different users
Manage Letterheads - Manage Public Templates - Edit HTML Templates
System Administrator profile and Marketing User Profile (import Leads)

16. The # of business hours that can be set for the organization to operate
parent.child relationships
Objects on managed packages
upgrade a managed application
Unlimited

17. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
many to many
multiple record types
Profile

18. As an admin - you can schedule regular data imports...
using the data loader
std price book or a price book
Custom objects - Field level security
Manage public documents

19. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Case Auto-Response Rule
Use cases for Web-to-Case
5 MB

20. History tracking can be performed on the following standard objects except...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
version control capabilities
List view
Forecasts

21. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Components of the Console Tab
the recycle bin
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

22. You can customize Profile to restrict users' ability to...
1
Sales Team Role
active assignment rules
log in to SFDC Profile

23. You can map a custom lead field to only one of the following objects at a single instance
routed to a default lead creator via email
Marketing User
Account - Contacts - Opportunities
multiple record types

24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Summary or matrix (with at least one level of grouping)
Business Hours
Use cases for Email-to-Case
Forecasts

25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
the recycle bin
The Marketing User profile
Permissions
List view

26. Personal tags cannot...
in activity history
Solution Manager
be shared
The user loses all unsaved data after terminating the session

27. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
must be between 5 and 50
None of the users
The running user does not have access to the dashboard folder
tasks scheduled calendar events

28. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Account - Contacts - Opportunities
Elements within a Page Layout
one language at a time
Salesforce and Marketing Automation - Customer Support Management

29. Custom objects are...
Show details and add events
User setting
Business Hours
reportable

30. Sharing rule: ________ that grant access to groups of users.
Automated rules
using the data loader
search for public tags
System Administrator

31. Error on failed web to lead validation is...
routed to a default lead creator via email
To let the user select values in the view picklist
conditional highlighting
able to delete accounts

32. You need which permission to specify a running user other than yourself?
the Professional Edition
View all data
build a custom forecast for the same
automatically maps

33. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Custom forecasting
Workflow rules
log in to SFDC Profile
build a custom forecast for the same

34. A person account is different from a business account because...
web-to-lead
YEAR(date_c) =YEAR(today())
There is only one record type in person account - There is no contact related list in person account
Create a report

35. Custom summary formulas are...
the level of visibility
View all data
Contract Manager
calculations on summary fields

36. You can create _____________ directly from the csv import file.
Role settings
List view
parent.child relationships
multiple fields in SFDC

37. An account team can be added by all except...
routed to a default lead creator via email
System Administrator
anyone in the team
Give a list of campaigns that influenced the user

38. What is the role of Primary Object when creating custom report types?
Standard Field
lead assignment rule
To let the user select values in the view picklist
When a Lead is converted

39. Determines the level of access to the dashboard data
Metric - table - gauge - chart - S-Control - VF page
A running user
250
The user loses all unsaved data after terminating the session

40. In conditional highlighting - how may maximum conditions are allowed per report?
3
Field level security
controlling field for a dependent field
not enforced

41. Which graphs rely on grand total for dashboards?
Metric and gauge
salesforce.com portal
List view
Profile

42. Which is not a standard business object?
not dependent fields
Ideas
lead assignment rule
5 MB

43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Solutions - Accounts - Opportunities
link to report
using the data loader

44. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
active assignment rules
delete the field
in activity history

45. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
the record is saved/updated
Create a report
the level of visibility
make a field required

46. It is possible for a user to...
salesforce.com portal
own a record and not see it
own a record and not see it
before it is saved in Salesforce

47. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Solution Manager
using the custom summary field
Sales Team Role
make a field required

48. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Opportunity campaign related list - Contact campaign related list
Standard User
previously approved process

49. A lookup field relationship...
links two objects together
web-to-lead
Custom forecasting
Case Auto-Response Rule

50. Calendar and Task Activities are both...
Rcord type
IP address is unknown
other formula fields
tasks scheduled calendar events