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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Custom picklist
automatically maps
Salesforce CRM workflow
reportable

2. Standard User Permissions + can manage published solutions + can manage solution categories
anyone in the team
Solution Manager
Account - Contacts - Opportunities
Case

3. You can create _____________ directly from the csv import file.
Use cases for Email-to-Case
3
no limits
parent.child relationships

4. Specifying a "running user" in dashboard means...
4000
Any user can view all records that the running user role can view
can be different users
System Administrator

5. All existing custom objects that were previously deployed will still be deployed when you....
Automated rules
Set thresholds for report analysis
upgrade a managed application
Standard User

6. What is true about look up relationship?
Value is always required
300
other formula fields
The designated weblead owner gets an email

7. A lead has been converted. Where can we find the campaigns associated with it?
the Professional Edition
Opportunity campaign related list - Contact campaign related list
automatically maps
4k

8. Your recycle bin record limit is _____times the MBs in your general storage
IP address is unknown
Queue
250
territory management

9. What is true about managed packages?
They are upgradeable
other formula fields
Line
lead conversion

10. Which report formats must be used to create dashboard components?
View the account - Edit the account
Master-detail - many-to-many - lookup - hierarchical
Queue
Summary or matrix (with at least one level of grouping)

11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Salesforce CRM workflow
able to upgrade to other version
To use a Case Assignment
must be between 5 and 50

12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
not enforced
5 MB
Elements within a Page Layout

13. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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14. When is it appropriate to use the Import Wizard vs. the Data Loader?
300
cause data loss
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
make a field required

15. Where would you make changes in order to make default tabs visible?
User setting
System Administrator
Custom forecasting
automatically maps

16. Recycle bin houses deleted data for...
search for public tags
Lead - Contact - Solution
30 days
Summary and table

17. May be used to group related cases - or to split one case into many different parts.
None of the users
When a Lead is converted
tasks scheduled calendar events
Use cases for Case Hierarchies

18. Personal tags cannot...
denied
be shared
4k
Workflow rules

19. Available out of box - cannot be deleted (You can change the label name).
Standard Field
lead conversion
1 day
Configure the settings and rules for Case processing - including Business Hours - and Escalation

20. Give an example of where a junction object is used between standard objects.
summary and matrix reports
cause data loss
Campaign Member or Contact Role
own a record and not see it

21. Create ads that display on search engines is possible in SFDC using...
Google
Edit on solution
objects in a managed package
Sales Team Role

22. How does the Import Wizard perform matching when updating records?
Salesforce ID
Custom objects - Field level security
Marketing -Call Center
Business Hours

23. Software-as-a-service (SaaS) model
dashboard components
able to upgrade to other version
Basically - the Gmail model - all you data is stored on servers
other formula fields

24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Custom Field
Adding a user to the sales team group
Use cases for Email-to-Case
Case tasks

25. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
components of a profile
IP address is unknown
All organization data
Custom Field

26. You can map a single column from the csv file to...
Marketing -Call Center
search for public tags
multiple fields in SFDC
Configure the settings and rules for Case processing - including Business Hours - and Escalation

27. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Summary and table
own a record and not see it
to a case

28. In conditional highlighting - how may maximum conditions are allowed per report?
Edit on solution
3
There is only one record type in person account - There is no contact related list in person account
To use Case Queues to manage Cases

29. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Lead - Contact - Solution
except Campaign
Download AppExchange Packages
Queue

30. What objects may be imported or updated using the Import Wizard?
Force.com
Skill requirements - Product categories - Customer types - Service levels
Accounts - Contacts - Leads - Solutions - and Custom objects
calculations on summary fields

31. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Unlimited
lead assignment rule
own a record and not see it

32. Show up to 2000 records in the record count display - Print up to 1000 records in print view
All organization data
used on an oppy
List view
Salesforce ID

33. Determines the level of access to the dashboard data
A running user
Business Hours
All users
Opportunity campaign related list - Contact campaign related list

34. Used to escalate a case if it has not been resolved within a specified period of time.
controlling field for a dependent field
Insert - update - upsert - delete
Case Escalation Rule
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
cause data loss
summary and matrix reports
before it is saved in Salesforce

36. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
To display extended web content on SF window
different types of sharing rules
Standard User
Force.com

37. Who can view campaigns?
anyone in the team
used on an oppy
All users
own a record and not see it

38. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Edit and Read opportunity
territory management
Case
number from percentage

39. Custom objects are...
many to many
conditional highlighting
reportable
Rcord type

40. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
link to report
Show details and add events
To use the campaign import wizards

41. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
log in to SFDC Profile
Skill requirements - Product categories - Customer types - Service levels
Give a list of campaigns that influenced the user

42. To edit opportunity permission - where would you make the change?
Case Auto-Response Rule
active assignment rules
Create on solution
Profile

43. Two options for restricting access via IP Ranges
Metric - table - gauge - chart - S-Control - VF page
Value is always required
one language at a time
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

44. The maximum number of values allowed in a controlling field.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
300
Custom Field
objects in a managed package

45. What can a user do an account record that has been manually shard read/write with him/her?
forecast role hierarchy
Salesforce ID
own a record and not see it
View the account - Edit the account

46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Case Auto-Response Rule
own a record and not see it
able to delete accounts
Ideas

47. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Ideas
List view
Rules and the use of Email Templates
reportable

48. Users can _____________ from the sidebar and advanced search
different types of sharing rules
lead conversion
search for public tags
Use cases for Case Hierarchies

49. Page layouts are assigned to users based on...
Role settings
Use cases for Case Hierarchies
All organization data
Difference between workflow rule and workflow approval process

50. Custom summary formulas are...
calculations on summary fields
std price book or a price book
Salesforce ID
The user is not able to edit it because it is read-only

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Salesforce Certification

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