Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Accounts to Opportunities - or Contacts to Cases
Profile
50000
web-to-lead

2. You need which permission to specify a running user other than yourself?
View all data
upgrade a managed application
Set thresholds for report analysis
able to delete accounts

3. _____________can import a maximum of 500 account records in a session.
Standard users
All organization data
Export to excel
can be different users

4. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
They are upgradeable
5 MB
Case Auto-Response Rule

5. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Profile
Master-detail - many-to-many - lookup - hierarchical
your organization's workflow

6. A workflow alert cannot be tracked...
500
Components of the Console Tab
in activity history
cause data loss

7. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
There is only one record type in person account - There is no contact related list in person account
Sales Cloud
controlling field for a dependent field

8. Your recycle bin record limit is _____times the MBs in your general storage
Give a list of campaigns that influenced the user
make a field required
250
Force.com

9. The data loader can load all objects - including custom objects - It generates...
A running user
Territory Management
an error report after the loading
Basically - the Gmail model - all you data is stored on servers

10. The size limit for documents uploaded is...
make a field required
5 MB
Sales Team Role
Metric and gauge

11. In conditional highlighting - how may maximum conditions are allowed per report?
300
3
1
Fiscal year - Licenses - Language - locale - time zones

12. All existing custom objects that were previously deployed will still be deployed when you....
System Administrator profile and Marketing User Profile (import Leads)
upgrade a managed application
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts

13. Inline editing updates the field when...
the record is saved/updated
forecast role hierarchy
1
link to report

14. Records in _____________ do not count against your organization's storage limits.
1 day
multiple record types
3 or more hours per day
the recycle bin

15. Used to escalate a case if it has not been resolved within a specified period of time.
Hire date
System Administrator profile and Marketing User Profile (import Leads)
forecast role hierarchy
Case Escalation Rule

16. Calendar and Task Activities are both...
Accounts to Opportunities - or Contacts to Cases
tasks scheduled calendar events
Salesforce CRM workflow
salesforce.com portal

17. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Profile
IP address is unknown
Profile controls
Case

18. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Elements within a Page Layout
List view
not enforced
All users of SFDC who have access to campaigns objects

19. How many roles can you create for your org?
Force.com
previously approved process
500
Opportunity campaign related list - Contact campaign related list

20. When is it appropriate to use the Import Wizard vs. the Data Loader?
Any user can view all records that the running user role can view
used on an oppy
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom picklist

21. Standard User Permissions + can import leads for the organization
All organization data
Marketing User
in activity history
delete the field

22. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
30 days
custom multi select picklist
YEAR(date_c) =YEAR(today())
the record is saved/updated

23. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Automated rules
parent.child relationships
Tabular reports
Accounts to Opportunities - or Contacts to Cases

24. A custom lead field can be mapped to...
One solution field
Value is always required
5
lead assignment rule

25. A role controls __________ that users have to an organization's data.
the level of visibility
All users
able to upgrade to other version
Case Auto-Response Rule

26. What is the number of values allowed in dependent pick list?
300
Elements within a Page Layout
Role settings
The designated weblead owner gets an email

27. The maximum number of values allowed in a controlling field.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Fiscal year - Licenses - Language - locale - time zones
300
Territory Management

28. Standard User Permissions + can edit - approve - activate and delete contracts
denied
active assignment rules
Contract Manager
the record is saved/updated

29. In order to implement more than one business process - ____________must also be implemented.
The designated weblead owner gets an email
multiple record types
delete the field
Accounts to Opportunities - or Contacts to Cases

30. A custom summary formula cannot reference ____________ in an object.
other formula fields
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Automated rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation

31. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
System Administrator profile and Marketing User Profile (import Leads)
Lead - Contact - Solution
Configure the settings and rules for Case processing - including Business Hours - and Escalation
extend sharing for those records

32. A lookup field relationship...
links two objects together
forecast role hierarchy
Rcord type
Custom objects - Field level security

33. Determines the level of access to the dashboard data
Campaign Member or Contact Role
They are upgradeable
A running user
Salesforce ID

34. In list view enhancements - users cannot export list results to...
log in to SFDC Profile
Accounts to Opportunities - or Contacts to Cases
csv files
one language at a time

35. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Rules and the use of Email Templates
The Marketing User check box on the user profile page
denied

36. Which of these are inherited from objects on homepage in a console layout?
40
Unlimited
salesforce.com portal
Custom objects - Field level security

37. List the functions of the Data Loader
Objects on managed packages
before it is saved in Salesforce
Give a list of campaigns that influenced the user
Insert - update - upsert - delete

38. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Unlimited
Accounts - Contacts - Leads - Solutions - and Custom objects
Queue

39. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Create a report
Ideas
build a custom forecast for the same
The user is not able to edit it because it is read-only

40. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
in activity history
3 or more hours per day
Opportunity campaign related list - Contact campaign related list
not enforced

41. Name three settings on the Company Information page that administrators can edit.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Adding a user to the sales team group
Default Locale - Default Language - Default Time Zone
Show details and add events

42. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
5 MB
Force.com
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

43. How many lead assignment rules can be active at one time?
1
List view
denied
Google adwords

44. What data can you request for in the weekly data export?
std price book or a price book
Role settings
own a record and not see it
All organization data

45. What is true about look up relationship?
Value is always required
Adding a user to the sales team group
folder access level
3 or more hours per day

46. We cannot create sharing rules on...
Skill requirements - Product categories - Customer types - Service levels
same access to the document
objects in a managed package
extend sharing for those records

47. As a ________________ you can create page layout in the console and assign it to profiles.
Default Locale - Default Language - Default Time Zone
system administrator
Edit and Read opportunity
Create on solution

48. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
500
All users
using the custom summary field
the record is saved/updated

49. Personal tags cannot...
be shared
Automated rules
250
All users of SFDC who have access to campaigns objects

50. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
links two objects together
anyone in the team
User can log out all unsaved data is lost
Accounts - Contacts - Leads - Solutions - and Custom objects