Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The system ___________ std lead fields to standard account - contact - and oppy fields.






2. You can create _____________ directly from the csv import file.






3. Field level security cannot be used to...






4. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






5. Who can view a campaign in SFDC?






6. Where do active currencies live?






7. What information in the user record cannot be captured without a custom field?






8. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






9. When is it appropriate to use the Import Wizard vs. the Data Loader?






10. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






11. A lookup field relationship...






12. Users with access to opportunities as sales team members cannot...






13. A custom lead field can be mapped to...






14. Sharing rule: ________ that grant access to groups of users.






15. Permission to add a category to a solution require which permission






16. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






17. The documents tab does not contain...






18. The administrator wants to track data over a period of time. Which graph would he use?






19. In list view enhancements - users cannot export list results to...






20. What is the role of Primary Object when creating custom report types?






21. Standard User Permissions + can import leads for the organization






22. Which salesforce.com feature allows the org to capture ROI on online advertising?






23. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






24. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






25. Custom summary formula on report...






26. Page layouts are assigned to users based on...






27. A role has a ________ relationship with users.






28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






29. Page Layout - Field level security - Record Types






30. What data can you export out of SFDC?






31. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






32. The create new folder link will only be visible to users with which permission?






33. During a lead import - you can choose to enable ___________ as part of the import.






34. Conditional formatting is available for...






35. What is conditional highlighting for reports?






36. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






37. Inline editing updates the field when...






38. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






39. Which is not a standard business object?






40. Who can view campaigns?






41. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






42. Used to escalate a case if it has not been resolved within a specified period of time.






43. It is possible for a user to...






44. Charts - Tables - Metrics - Gauge






45. You can import only ___________ per CSV file.






46. The account owner - opportunit owners - and case owners...






47. How would an administrator modify lookup records in a console layout?






48. Conditional highlighting is used only in...






49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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50. Show up to 2000 records in the record count display - Print up to 1000 records in print view