Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






2. You must create the business process before creating record types for each of these objects...






3. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






4. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






5. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






6. You can create _____________ directly from the csv import file.






7. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






8. Custom objects are...






9. How would an administrator modify lookup records in a console layout?






10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






11. Which salesforce.com feature allows the org to capture ROI on online advertising?






12. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






13. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






14. How many roles can you create for your org?






15. Your recycle bin record limit is _____times the MBs in your general storage






16. Who can view campaigns?






17. A _____________ cannot be the controlling field for a dependent field.






18. A record of contact with customer support. A customer is reporting a problem or asking a question.






19. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






20. You can map a custom lead field to only one of the following objects at a single instance






21. All existing custom objects that were previously deployed will still be deployed when you....






22. You need which permission to specify a running user other than yourself?






23. Two options for restricting access via IP Ranges






24. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






25. Personal tags cannot...






26. List Dashboard component types






27. Software-as-a-service (SaaS) model






28. Managed package is always...






29. A custom lead field can be mapped to...






30. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






31. Give an example of where a junction object is used between standard objects.






32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






33. Custom summary formulas are...






34. Salesforce for Microsoft Outlook is which type of client?






35. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






36. Sharing rule: ________ that grant access to groups of users.






37. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






38. A custom summary formula cannot reference ____________ in an object.






39. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






40. History tracking can be performed on the following standard objects except...






41. What data can you export out of SFDC?






42. Picklist dependency rules are __________ during import.






43. To edit opportunity permission - where would you make the change?






44. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






45. What is conditional highlighting for reports?






46. As an admin - you can schedule regular data imports...






47. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






48. While scheduling an email reports user specifies all except...






49. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






50. If the data validation at web to lead form fails - who will get the error report?