Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Summary and table
an error report after the loading
To use the campaign import wizards

2. When is a custom object created?
To capture unique data of the business
used on an oppy
Profile
List view

3. What is the number of values allowed in dependent pick list?
4k
extend sharing for those records
300
500

4. What is the limit on the compiled size of the formula field?
1 day
Salesforce ID
make a field required
4k

5. Name the standard applications in the list.
in activity history
Account - Contacts - Opportunities
Marketing -Call Center
dashboard components

6. Opportunities and quotes are a part of which cloud?
Sales Cloud
3 or more hours per day
All organization data
To display extended web content on SF window

7. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Google
Workflow rules
Manage public documents
Profile

8. How does the Import Wizard perform matching when updating records?
Salesforce ID
View all data
Case Auto-Response Rule
Hire date

9. Can view - edit and delete their own records
Elements within a Page Layout
Standard User
Case Escalation Rule
Metric and gauge

10. Who can import data for all users?
csv files
System Administrator profile and Marketing User Profile (import Leads)
Metric and gauge
All users

11. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
5 MB
Gets assigned to lead owner's territory
They are upgradeable
Use cases for Email-to-Case

12. ______________ will not give access to opportunity records that was previously a restricted account.
Any user can view all records that the running user role can view
Adding a user to the sales team group
Custom objects - Field level security
Hire date

13. You can customize Profile to restrict users' ability to...
None of the users
log in to SFDC Profile
List view
500

14. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Custom objects - Field level security
links two objects together
rollup summary field

15. While scheduling an email reports user specifies all except...
Objects on managed packages
The designated weblead owner gets an email
link to report
System Administrator profile and Marketing User Profile (import Leads)

16. You can use conditional highlighting for which types of reports?
Manage public documents
using the data loader
Objects on managed packages
summary and matrix reports

17. The system ___________ std lead fields to standard account - contact - and oppy fields.
Standard Field
Rules and the use of Email Templates
automatically maps
folder access level

18. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
csv files
300
rollup summary field

19. Can only view records
Read-Only
previously approved process
Marketing -Call Center
can be different users

20. The maximum # of time trigger actions
40
All users
extend sharing for those records
View all data

21. List the places where Currency is specified
Metric and gauge
Standard users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Metric - table - gauge - chart - S-Control - VF page

22. What does a company profile contain?
Case Escalation Rule
Fiscal year - Licenses - Language - locale - time zones
objects in a managed package
an error report after the loading

23. Your recycle bin record limit is _____times the MBs in your general storage
own a record and not see it
250
4000
Case queue

24. ____________ is available for custom fiscal years.
Custom forecasting
lead assignment rule
delete the field
IP address is unknown

25. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
before it is saved in Salesforce
Rcord type
Business Hours

26. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
The Marketing User check box on the user profile page
Contract Manager
denied

27. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
The user is not able to edit it because it is read-only
Metric - table - gauge - chart - S-Control - VF page
the recycle bin
Profile controls

28. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
User setting
Sales Team Role
View all data
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

29. History tracking can be performed on the following standard objects except...
Lead - Contact - Solution
They are upgradeable
Forecasts
no limits

30. You can import only ___________ per CSV file.
upgrade a managed application
Automated rules
Skill requirements - Product categories - Customer types - Service levels
one language at a time

31. Record types are used to implement custom business processes by associating them to specific
Page layouts
All organization data
web-to-lead
Salesforce ID

32. Which report formats must be used to create dashboard components?
5
Territory Management
Summary or matrix (with at least one level of grouping)
Profile

33. Managed package is always...
Gets assigned to lead owner's territory
Accounts - Contacts - Leads - Solutions - and Custom objects
Lead - Contact - Solution
able to upgrade to other version

34. Sharing rules can be formed on the following except...
Edit and Read opportunity
Download AppExchange Packages
4k
Objects on managed packages

35. A role has a ________ relationship with users.
300
many to many
Components of the Console Tab
Marketing -Call Center

36. List Dashboard component types
Insert - update - upsert - delete
Custom summary and matrix reports
Metric - table - gauge - chart - S-Control - VF page
System Administrator profile and Marketing User Profile (import Leads)

37. Which information not captured on user record in Salesforce?
Call Support - Call Sales - Log a case online - Email Support
references another summary formula
Hire Date
in activity history

38. A custom summary formula cannot reference ____________ in an object.
Elements within a Page Layout
other formula fields
Export to excel
Call Support - Call Sales - Log a case online - Email Support

39. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Use cases for Email-to-Case
When a Lead is converted
There is only one record type in person account - There is no contact related list in person account
cause data loss

40. You can map a single column from the csv file to...
4k
multiple fields in SFDC
IP address is unknown
Call Support - Call Sales - Log a case online - Email Support

41. When you configure search settings for your organization - the new value...
Skill requirements - Product categories - Customer types - Service levels
dashboard components
YEAR(date_c) =YEAR(today())
must be between 5 and 50

42. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
They are upgradeable
Rules and the use of Email Templates
Edit on solution
using the data loader

43. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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44. Types of relationships that can exist between objects
Standard Field
able to upgrade to other version
forecast role hierarchy
Master-detail - many-to-many - lookup - hierarchical

45. What data can you request for in the weekly data export?
able to upgrade to other version
All organization data
must be between 5 and 50
link to report

46. ____________ is not available for printable lists
Metric and gauge
custom multi select picklist
5 MB
Export to excel

47. Custom objects are...
reportable
used on an oppy
To use a Case Assignment
To capture unique data of the business

48. Permission to add a category to a solution require which permission
To capture unique data of the business
Custom summary and matrix reports
User setting
Create on solution

49. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
API
able to delete accounts
To use Case Queues to manage Cases
Case Escalation Rule

50. What can a user do an account record that has been manually shard read/write with him/her?
used on an oppy
Value is always required
View the account - Edit the account
IP address is unknown