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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What objects may be imported or updated using the Import Wizard?
lead conversion
Accounts - Contacts - Leads - Solutions - and Custom objects
using the data loader
Difference between workflow rule and workflow approval process

2. Your recycle bin record limit is _____times the MBs in your general storage
Rcord type
250
delete the field
A running user

3. A public group is a grouping of all except...
4k
build a custom forecast for the same
Queue
Edit on solution

4. You can delete the _____________ that is on an oppy.
Business Hours
The designated weblead owner gets an email
5
std price book or a price book

5. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
log in to SFDC Profile
50000
Value is always required

6. An online form to capture lead information - Email template response content published on your web site.
50000
Accounts to Opportunities - or Contacts to Cases
to a case
web-to-lead

7. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Metric and gauge
lead conversion
Download AppExchange Packages
the record is saved/updated

8. History tracking can be performed on the following standard objects except...
one language at a time
Read-Only
Forecasts
denied

9. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Manage public documents
Rcord type
Elements within a Page Layout
30 days

10. How would an administrator modify lookup records in a console layout?
Forecasts
controlling field for a dependent field
anyone in the team
Mini Page Layout

11. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
able to delete accounts
IP address is unknown
Metric - table - gauge - chart - S-Control - VF page
Workflow rules

12. Which graphs rely on grand total for dashboards?
Salesforce ID
Case queue
User can log out all unsaved data is lost
Metric and gauge

13. Recycle bin houses deleted data for...
salesforce.com portal
Standard User
30 days
Basically - the Gmail model - all you data is stored on servers

14. Give an example of a one-to many relationship between standard objects.
rollup summary field
Elements within a Page Layout
Accounts to Opportunities - or Contacts to Cases
Custom Field

15. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
5 MB
multiple record types
Automated rules
Territory Management

16. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
one language at a time
forecast role hierarchy
IP address is unknown
a campaign member

17. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
YEAR(date_c) =YEAR(today())
None of the users
Account - Contacts - Opportunities

18. How many Editions are there in SFDC?
Create a report
5
A running user
cause data loss

19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Salesforce CRM workflow
View all data
The user loses all unsaved data after terminating the session
5 MB

20. As a ________________ you can create page layout in the console and assign it to profiles.
3 or more hours per day
system administrator
Line
Show details and add events

21. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
To use the campaign import wizards
Standard User
Mini Page Layout

22. Sharing rules can be formed on the following except...
Objects on managed packages
based on their profile
your organization's workflow
Page layouts

23. ____________ is not available for printable lists
Hire date
Account - Contacts - Opportunities
To use Case Queues to manage Cases
Export to excel

24. What does a company profile contain?
Create on solution
Fiscal year - Licenses - Language - locale - time zones
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
can be different users

25. Which one of these may be a controlling field and a dependent field?
User can log out all unsaved data is lost
Custom picklist
When a Lead is converted
make a field required

26. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
View the account - Edit the account
System Administrator profile and Marketing User Profile (import Leads)
Sales Team Role
3 or more hours per day

27. Changing the data type of an existing custom field can cause data loss while changing to...
make a field required
multiple record types
Custom picklist
number from percentage

28. The maximum # of time trigger actions
number from percentage
3
YEAR(date_c) =YEAR(today())
40

29. Page layouts are assigned to users based on...
Role settings
Fiscal year - Licenses - Language - locale - time zones
The Marketing User check box on the user profile page
own a record and not see it

30. Field level security cannot be used to...
make a field required
Google
other formula fields
previously approved process

31. Record types are used to implement custom business processes by associating them to specific
Page layouts
salesforce.com portal
System Administrator profile and Marketing User Profile (import Leads)
5 MB

32. The # of business hours that can be set for the organization to operate
Custom Field
Unlimited
own a record and not see it
Manage public documents

33. Determines the level of access to the dashboard data
Standard User
Queue
Tabular reports
A running user

34. Reports that must be used to create dashboard components.
Any user can view all records that the running user role can view
3 or more hours per day
View the account - Edit the account
Custom summary and matrix reports

35. Conditional highlighting is used only in...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile controls
summary and matrix
Master-detail - many-to-many - lookup - hierarchical

36. Author and the owner do not have the...
able to delete accounts
Use cases for Case Hierarchies
same access to the document
csv files

37. Custom fiscal year works on a define once and...
Hire Date
Territory Management
300
use everywhere rule

38. Show up to 2000 records in the record count display - Print up to 1000 records in print view
There is only one record type in person account - There is no contact related list in person account
List view
not dependent fields
Forecasts

39. Give an example of where a junction object is used between standard objects.
4000
Page layouts
Field level security
Campaign Member or Contact Role

40. You can import only ___________ per CSV file.
Insert - update - upsert - delete
one language at a time
tasks scheduled calendar events
Standard User

41. What is true about managed packages?
They are upgradeable
dashboard components
many to much
Business Hours

42. Conditional formatting is available for...
Summary and table
delete the field
The Marketing User check box on the user profile page
reportable

43. Where do active currencies live?
Case tasks
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
multiple fields in SFDC

44. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
be shared
Business Hours
Adding a user to the sales team group
a campaign member

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. Record types are not available in...
the Professional Edition
custom multi select picklist
no limits
references another summary formula

47. Who can view campaigns?
5
different types of sharing rules
All users
the recycle bin

48. A _____________ cannot be the controlling field for a dependent field.
List view
Case tasks
custom multi select picklist
To use Case Queues to manage Cases

49. Create ads that display on search engines is possible in SFDC using...
Marketing -Call Center
not dependent fields
Sales Team Role
Google

50. Users with access to opportunities as sales team members cannot...
Workflows
the new label value
extend sharing for those records
many to many

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Salesforce Certification

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