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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A lookup field relationship...
links two objects together
the record is saved/updated
conditional highlighting
300
2. Inline editing updates the field when...
40
same access to the document
the record is saved/updated
Show details and add events
3. An account team can be added by all except...
Lead - Contact - Solution
components of a profile
anyone in the team
300
4. Create ads that display on search engines is possible in SFDC using...
csv files
denied
Google
Insert - update - upsert - delete
5. It is possible for a user to...
own a record and not see it
250
many to much
Permissions
6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
previously approved process
Marketing User
using the custom summary field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
7. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
5
Set thresholds for report analysis
Sales Team Role
8. Personal tags cannot...
be shared
objects in a managed package
All users of SFDC who have access to campaigns objects
To use the campaign import wizards
9. In conditional highlighting - how may maximum conditions are allowed per report?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
3
territory management
10. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
A running user
controlling field for a dependent field
able to upgrade to other version
11. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The user loses all unsaved data after terminating the session
using the custom summary field
Create a report
The Marketing User check box on the user profile page
12. If using customizable forecasting - there is a seperate...
components of a profile
forecast role hierarchy
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Solution Manager
13. Records in _____________ do not count against your organization's storage limits.
the recycle bin
1 day
The user loses all unsaved data after terminating the session
Manage public documents
14. How many lead assignment rules can be active at one time?
number from percentage
1
many to many
extend sharing for those records
15. What is true about managed packages?
Gets assigned to lead owner's territory
Difference between workflow rule and workflow approval process
All users of SFDC who have access to campaigns objects
They are upgradeable
16. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
To use the campaign import wizards
Master-detail - many-to-many - lookup - hierarchical
tasks scheduled calendar events
17. There are _________ to new picklist or multi-select picklist values for any field during a single import
Gets assigned to lead owner's territory
The email address of the user whose identify is being confirmed.
Territory Management
no limits
18. What information in the user record cannot be captured without a custom field?
Google
links two objects together
Hire date
All users of SFDC who have access to campaigns objects
19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Opportunity campaign related list - Contact campaign related list
Rcord type
denied
Fiscal year - Licenses - Language - locale - time zones
20. Software-as-a-service (SaaS) model
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the level of visibility
Basically - the Gmail model - all you data is stored on servers
Marketing -Call Center
21. Custom summary formulas are...
Value is always required
Standard User
can be different users
calculations on summary fields
22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To use Case Queues to manage Cases
Use cases for Web-to-Case
All organization data
23. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Page layouts
Objects on managed packages
Gets assigned to lead owner's territory
24. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
tasks scheduled calendar events
calculations on summary fields
Hire date
25. You can map a custom lead field to only one of the following objects at a single instance
Profile
Account - Contacts - Opportunities
The user loses all unsaved data after terminating the session
many to many
26. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Account - Contacts - Opportunities
to a case
Custom Field
List view
27. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Standard users
Value is always required
Use cases for Web-to-Case
lead conversion
28. Available out of box - cannot be deleted (You can change the label name).
Google adwords
Standard Field
All organization data
Contacts
29. Why do you create a web tab?
To display extended web content on SF window
Case
the level of visibility
Case Escalation Rule
30. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Standard Field
When a Lead is converted
The Marketing User profile
31. Recycle bin houses deleted data for...
30 days
controlling field for a dependent field
The running user does not have access to the dashboard folder
able to delete accounts
32. Where would you make changes in order to make default tabs visible?
Ideas
300
Objects on managed packages
User setting
33. Who can import data for all users?
able to upgrade to other version
no limits
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
System Administrator profile and Marketing User Profile (import Leads)
34. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
User setting
Configure the settings and rules for Case processing - including Business Hours - and Escalation
other formula fields
To let the user select values in the view picklist
35. Managed package is always...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
able to upgrade to other version
System Administrator profile and Marketing User Profile (import Leads)
The email address of the user whose identify is being confirmed.
36. Opportunities and quotes are a part of which cloud?
Custom picklist
routed to a default lead creator via email
one language at a time
Sales Cloud
37. You can use _______________ for summary and matrix reporting only.
conditional highlighting
All organization data
Custom objects - Field level security
Automated rules
38. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Google
The Marketing User profile
API
39. Standard objects examples
other formula fields
log in to SFDC Profile
List view
Solutions - Accounts - Opportunities
40. Users with access to opportunities as sales team members cannot...
300
Lead - Contact - Solution
extend sharing for those records
Sales Cloud
41. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
tasks scheduled calendar events
Create a report
Use cases for Web-to-Case
version control capabilities
42. When is a custom object created?
conditional highlighting
To capture unique data of the business
5
300
43. Name the standard applications in the list.
the recycle bin
Campaign Member or Contact Role
Marketing -Call Center
Fiscal year - Licenses - Language - locale - time zones
44. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Create a report
None of the users
Case Escalation Rule
Business Hours
45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Read-Only
User can log out all unsaved data is lost
Standard users
Edit and Read opportunity
46. ______________ will not give access to opportunity records that was previously a restricted account.
Google
Adding a user to the sales team group
Force.com
Field level security
47. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
cause data loss
Basically - the Gmail model - all you data is stored on servers
Forecasts
48. Create and manage letterheads and email templates
Salesforce CRM workflow
forecast role hierarchy
Manage Letterheads - Manage Public Templates - Edit HTML Templates
View all data
49. Reports that must be used to create dashboard components.
Standard users
log in to SFDC Profile
Gets assigned to lead owner's territory
Custom summary and matrix reports
50. You can use conditional highlighting for which types of reports?
To let the user select values in the view picklist
All organization data
System Administrator profile and Marketing User Profile (import Leads)
summary and matrix reports