Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Create ads that display on search engines is possible in SFDC using...
1
To display extended web content on SF window
Contacts
Google

2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Ideas
denied
Contacts
Profile

3. Calendar and Task Activities are both...
Metric - table - gauge - chart - S-Control - VF page
Components of the Console Tab
tasks scheduled calendar events
many to many

4. Which is not a standard business object?
Value is always required
except Campaign
As short as a day and as long as a forever
Ideas

5. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Mini Page Layout
Summary and table
delete the field
Case tasks

6. If using customizable forecasting - there is a seperate...
same access to the document
forecast role hierarchy
Edit and Read opportunity
To use Case Queues to manage Cases

7. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
All users
custom multi select picklist
System Administrator profile and Marketing User Profile (import Leads)
3 or more hours per day

8. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
multiple record types
based on their profile
The Marketing User check box on the user profile page
active assignment rules

9. An online form to capture lead information - Email template response content published on your web site.
the level of visibility
Standard users
used on an oppy
web-to-lead

10. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
40
To let the user select values in the view picklist
to a case
When a Lead is converted

11. Records in _____________ do not count against your organization's storage limits.
Read-Only
When a Lead is converted
Use cases for Web-to-Case
the recycle bin

12. List the type of case queues commonly used by call centers.
Set thresholds for report analysis
Google
reportable
Skill requirements - Product categories - Customer types - Service levels

13. Custom fiscal year works on a define once and...
System Administrator
use everywhere rule
denied
Any user can view all records that the running user role can view

14. You cannot delete a product that is...
When a Lead is converted
Standard User
used on an oppy
the new label value

15. How would an administrator modify lookup records in a console layout?
folder access level
references another summary formula
automatically maps
Mini Page Layout

16. You can create _____________ directly from the csv import file.
number from percentage
parent.child relationships
Metric and gauge
None of the users

17. Allows you to define different sets of picklist values for both standard and custom picklist.
1 day
before it is saved in Salesforce
Rcord type
Custom forecasting

18. History tracking can be performed on the following standard objects except...
Opportunity campaign related list - Contact campaign related list
Forecasts
objects in a managed package
must be between 5 and 50

19. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Value is always required
List view
an error report after the loading

20. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
A running user
One solution field
Components of the Console Tab
Standard Field

21. List the places where Currency is specified
different types of sharing rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
version control capabilities
API

22. Record types are not available in...
When a Lead is converted
the Professional Edition
build a custom forecast for the same
The Marketing User profile

23. In order to implement more than one business process - ____________must also be implemented.
Edit and Read opportunity
Master-detail - many-to-many - lookup - hierarchical
multiple record types
All organization data

24. What is Salesforce?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Salesforce and Marketing Automation - Customer Support Management
Sales Team Role
rollup summary field

25. If a standard object is renamed - the reports are renamed based on...
std price book or a price book
All users
csv files
the new label value

26. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
A running user
Solutions - Accounts - Opportunities
able to delete accounts
View the account - Edit the account

27. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Fiscal year - Licenses - Language - locale - time zones
Case Escalation Rule
using the data loader

28. Applications are built on which platform?
There is only one record type in person account - There is no contact related list in person account
Gets assigned to lead owner's territory
Force.com
YEAR(date_c) =YEAR(today())

29. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
make a field required
version control capabilities
Hire date

30. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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31. Which one of these may be a controlling field and a dependent field?
Solutions - Accounts - Opportunities
Custom picklist
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
IP address is unknown

32. Users can _____________ from the sidebar and advanced search
Queue
be shared
search for public tags
Line

33. The administrator wants to track data over a period of time. Which graph would he use?
routed to a default lead creator via email
the Professional Edition
Create on solution
Line

34. While scheduling an email reports user specifies all except...
log in to SFDC Profile
Solutions - Accounts - Opportunities
Page layouts
link to report

35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
same access to the document
Use cases for Email-to-Case
Salesforce and Marketing Automation - Customer Support Management
using the custom summary field

36. Campaigns and opportunities have a _____________ relationship.
Standard users
many to much
The email address of the user whose identify is being confirmed.
Rcord type

37. Custom summary formula on report...
calculations on summary fields
A tab that combines a list view and related records into one screen with different frames.
std price book or a price book
references another summary formula

38. You can import only ___________ per CSV file.
One solution field
1
forecast role hierarchy
one language at a time

39. What information in the user record cannot be captured without a custom field?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
parent.child relationships
Hire date
IP address is unknown

40. All existing custom objects that were previously deployed will still be deployed when you....
Line
different types of sharing rules
upgrade a managed application
All users

41. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Campaign Member or Contact Role
Rcord type
1
cause data loss

42. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
One solution field
Download AppExchange Packages
System Administrator profile and Marketing User Profile (import Leads)
Gets assigned to lead owner's territory

43. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
before it is saved in Salesforce
The user is not able to edit it because it is read-only
Queue
Profile

44. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Forecasts
Rules and the use of Email Templates
Sales Team Role
Permissions

45. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
used on an oppy
Case queue
To display extended web content on SF window
5

46. Page Layout - Field level security - Record Types
components of a profile
be shared
Standard Field
Territory Management

47. Standard User Permissions + can import leads for the organization
A tab that combines a list view and related records into one screen with different frames.
Marketing User
Territory Management
Campaign Member or Contact Role

48. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Adding a user to the sales team group

49. Which graphs rely on grand total for dashboards?
Force.com
All organization data
other formula fields
Metric and gauge

50. Who can import data for all users?
system administrator
System Administrator profile and Marketing User Profile (import Leads)
Read-Only
Show details and add events