Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Error on failed web to lead validation is...






2. Create ads that display on search engines is possible in SFDC using...






3. Standard User Permissions + can edit - approve - activate and delete contracts






4. A _____________ cannot be the controlling field for a dependent field.






5. What is the number of values allowed in dependent pick list?






6. _____________can import a maximum of 500 account records in a session.






7. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






8. Applications are built on which platform?






9. Custom summary formula on report...






10. What can stop a scheduled report-dashboard run?






11. As an admin - you can schedule regular data imports...






12. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






13. A lookup field relationship...






14. List the places where Currency is specified






15. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






16. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






17. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






18. Where do active currencies live?






19. You can map a single column from the csv file to...






20. What data can you request for in the weekly data export?






21. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






22. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






23. A record of contact with customer support. A customer is reporting a problem or asking a question.






24. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






25. Who can view campaigns?






26. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






27. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






28. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






29. A delegated approver can revoke a...






30. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






31. How many lead assignment rules can be active at one time?






32. We cannot create sharing rules on...






33. The size limit for documents uploaded is...






34. Give an example of a one-to many relationship between standard objects.






35. Users can _____________ from the sidebar and advanced search






36. Name three benefits of the cloud computing model.






37. What information in the user record cannot be captured without a custom field?






38. Who can view a campaign in SFDC?






39. Standard picklist fields can be controlling fields but...






40. Personal tags cannot...






41. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?


42. It is possible for a user to...






43. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






44. An account team can be added by all except...






45. Custom objects are...






46. You can use _______________ for summary and matrix reporting only.






47. Can only view records






48. Calendar and Task Activities are both...






49. The administrator wants to track data over a period of time. Which graph would he use?






50. Which one of these may be a controlling field and a dependent field?