Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An account team can be added by all except...






2. Who can view campaigns?






3. Name three settings on the Company Information page that administrators can edit.






4. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






5. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






6. Records in _____________ do not count against your organization's storage limits.






7. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






8. Partner Portal: Users login to the web portal rather than through the...






9. In conditional highlighting - how may maximum conditions are allowed per report?






10. A workflow alert cannot be tracked...






11. Conditional formatting is available for...






12. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






13. What information in the user record cannot be captured without a custom field?






14. When is it appropriate to use the Import Wizard vs. the Data Loader?






15. Calendar and Task Activities are both...






16. A _____________ cannot be the controlling field for a dependent field.






17. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






19. You can customize Profile to restrict users' ability to...






20. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






21. Used to escalate a case if it has not been resolved within a specified period of time.






22. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






23. What objects may be imported or updated using the Import Wizard?






24. What is the role of Primary Object when creating custom report types?






25. Charts - Tables - Metrics - Gauge






26. All existing custom objects that were previously deployed will still be deployed when you....






27. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






28. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






29. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






30. What is the limit on the compiled size of the formula field?






31. A person account is different from a business account because...






32. Give an example of where a junction object is used between standard objects.






33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






34. Available out of box - cannot be deleted (You can change the label name).






35. Which graphs rely on grand total for dashboards?






36. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






37. Create ads that display on search engines is possible in SFDC using...






38. Custom objects are...






39. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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40. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






41. A role has a ________ relationship with users.






42. Standard User Permissions + can edit - approve - activate and delete contracts






43. Custom fiscal year works on a define once and...






44. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






45. The size limit for documents uploaded is...






46. You can map a single column from the csv file to...






47. What data can you request for in the weekly data export?






48. Types of relationships that can exist between objects






49. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






50. Record types are used to implement custom business processes by associating them to specific