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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The # of business hours that can be set for the organization to operate
Unlimited
The designated weblead owner gets an email
Metric - table - gauge - chart - S-Control - VF page
Custom Field
2. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Lead - Contact - Solution
Show details and add events
Case
extend sharing for those records
3. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Case Auto-Response Rule
To use the campaign import wizards
Custom summary and matrix reports
able to delete accounts
4. Author and the owner do not have the...
Case Escalation Rule
log in to SFDC Profile
Automated rules
same access to the document
5. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
All organization data
Elements within a Page Layout
Profile
6. Charts - Tables - Metrics - Gauge
Profile
Profile controls
dashboard components
3 or more hours per day
7. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Fiscal year - Licenses - Language - locale - time zones
Use cases for Email-to-Case
Custom summary and matrix reports
Workflows
8. You can import only ___________ per CSV file.
4k
objects in a managed package
Accounts to Opportunities - or Contacts to Cases
one language at a time
9. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
List view
one language at a time
build a custom forecast for the same
10. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Salesforce and Marketing Automation - Customer Support Management
Custom summary and matrix reports
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Adding a user to the sales team group
11. A role controls __________ that users have to an organization's data.
Custom objects - Field level security
Case queue
the level of visibility
500
12. What is true about look up relationship?
Export to excel
dashboard components
Sales Team Role
Value is always required
13. Campaigns and opportunities have a _____________ relationship.
Profile
Page layouts
many to much
conditional highlighting
14. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
used on an oppy
Permissions
log in to SFDC Profile
15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
View all data
The Marketing User profile
the level of visibility
Use cases for Web-to-Case
16. Custom fiscal year works on a define once and...
use everywhere rule
denied
the record is saved/updated
Case Auto-Response Rule
17. Standard User Permissions + can edit - approve - activate and delete contracts
Sales Cloud
not dependent fields
Fiscal year - Licenses - Language - locale - time zones
Contract Manager
18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
own a record and not see it
4000
Profile
To let the user select values in the view picklist
19. Custom objects are...
extend sharing for those records
Use cases for Email-to-Case
reportable
a campaign member
20. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
API
Tabular reports
lead conversion
summary and matrix
21. Record types are not available in...
the Professional Edition
Lead - Contact - Solution
own a record and not see it
version control capabilities
22. All existing custom objects that were previously deployed will still be deployed when you....
Create on solution
Lead - Contact - Solution
250
upgrade a managed application
23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
reportable
Custom forecasting
Case Escalation Rule
Edit on solution
24. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
5 MB
To use Case Queues to manage Cases
Basically - the Gmail model - all you data is stored on servers
Custom forecasting
25. Which report formats must be used to create dashboard components?
Account - Contacts - Opportunities
Summary or matrix (with at least one level of grouping)
controlling field for a dependent field
Export to excel
26. As an admin - you can schedule regular data imports...
using the data loader
Ideas
There is only one record type in person account - There is no contact related list in person account
except Campaign
27. If using customizable forecasting - there is a seperate...
Manage public documents
forecast role hierarchy
extend sharing for those records
Give a list of campaigns that influenced the user
28. May be used to group related cases - or to split one case into many different parts.
Custom picklist
Use cases for Case Hierarchies
different types of sharing rules
Standard Field
29. A lookup field relationship...
Custom Field
links two objects together
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
There is only one record type in person account - There is no contact related list in person account
30. Sharing rule: ________ that grant access to groups of users.
Automated rules
One solution field
Default Locale - Default Language - Default Time Zone
delete the field
31. Name the standard applications in the list.
using the data loader
5 MB
Marketing -Call Center
4k
32. Custom summary formula on report...
View all data
references another summary formula
Call Support - Call Sales - Log a case online - Email Support
Hire Date
33. Record types are used to implement custom business processes by associating them to specific
the record is saved/updated
3 or more hours per day
number from percentage
Page layouts
34. It is possible for a user to...
Custom objects - Field level security
4000
API
own a record and not see it
35. A public group is a grouping of all except...
Queue
1
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
be shared
36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Summary and table
except Campaign
before it is saved in Salesforce
be shared
37. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
They are upgradeable
To display extended web content on SF window
number from percentage
38. Business process is available in following objects: _______________
must be between 5 and 50
Lead - Contact - Solution
use everywhere rule
based on their profile
39. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
except Campaign
1 day
Use cases for Email-to-Case
Salesforce and Marketing Automation - Customer Support Management
40. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Case queue
delete the field
Salesforce and Marketing Automation - Customer Support Management
The designated weblead owner gets an email
41. Can view - edit and delete their own records
previously approved process
Case tasks
Show details and add events
Standard User
42. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
View the account - Edit the account
Profile controls
Metric and gauge
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
43. Used to escalate a case if it has not been resolved within a specified period of time.
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role
Case Escalation Rule
links two objects together
44. You can map a custom lead field to only one of the following objects at a single instance
Hire Date
Account - Contacts - Opportunities
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
View all data
45. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Metric and gauge
To let the user select values in the view picklist
To use a Case Assignment
Metric - table - gauge - chart - S-Control - VF page
46. A record of contact with customer support. A customer is reporting a problem or asking a question.
Custom picklist
Case
40
All organization data
47. Standard objects examples
One solution field
previously approved process
Solutions - Accounts - Opportunities
5 MB
48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
When a Lead is converted
The email address of the user whose identify is being confirmed.
There is only one record type in person account - There is no contact related list in person account
To use the campaign import wizards
49. Field level security cannot be used to...
make a field required
The designated weblead owner gets an email
The email address of the user whose identify is being confirmed.
Profile
50. A workflow alert cannot be tracked...
own a record and not see it
in activity history
The running user does not have access to the dashboard folder
Basically - the Gmail model - all you data is stored on servers