Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Super User - Can customize and administer the application
System Administrator
View the account - Edit the account
List view
4k

2. You can use _______________ for summary and matrix reporting only.
conditional highlighting
no limits
Forecasts
Ideas

3. List Dashboard component types
Mini Page Layout
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Metric - table - gauge - chart - S-Control - VF page
lead assignment rule

4. How many Editions are there in SFDC?
upgrade a managed application
To use Case Queues to manage Cases
5
Automated rules

5. What is the salesforce Console?
build a custom forecast for the same
references another summary formula
A tab that combines a list view and related records into one screen with different frames.
Ideas

6. What data can you request for in the weekly data export?
must be between 5 and 50
All organization data
There is only one record type in person account - There is no contact related list in person account
API

7. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
cause data loss
Permissions
std price book or a price book
A tab that combines a list view and related records into one screen with different frames.

8. It is possible for a user to...
own a record and not see it
not dependent fields
Default Locale - Default Language - Default Time Zone
Basically - the Gmail model - all you data is stored on servers

9. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Territory Management
40
Contract Manager
To use a Case Assignment

10. You can delete the _____________ that is on an oppy.
std price book or a price book
Give a list of campaigns that influenced the user
Summary and table
None of the users

11. If a standard object is renamed - the reports are renamed based on...
a campaign member
Summary and table
use everywhere rule
the new label value

12. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
250
1 day
Sales Cloud

13. What does a company profile contain?
objects in a managed package
Fiscal year - Licenses - Language - locale - time zones
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

14. Salesforce for Microsoft Outlook is which type of client?
Value is always required
Marketing User
API
csv files

15. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
They are upgradeable
multiple fields in SFDC
references another summary formula

16. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Basically - the Gmail model - all you data is stored on servers
using the custom summary field
a campaign member
many to much

17. Inline editing updates the field when...
custom multi select picklist
previously approved process
own a record and not see it
the record is saved/updated

18. You must create the business process before creating record types for each of these objects...
to a case
except Campaign
log in to SFDC Profile
None of the users

19. The size limit for documents uploaded is...
multiple fields in SFDC
Create on solution
Contract Manager
5 MB

20. What data can you export out of SFDC?
All organization data
Difference between workflow rule and workflow approval process
Workflows
To use a Case Assignment

21. Applications are built on which platform?
able to delete accounts
Force.com
extend sharing for those records
same access to the document

22. List the functions of the Data Loader
Insert - update - upsert - delete
Google
All users
automatically maps

23. Custom objects are...
View all data
the level of visibility
dashboard components
reportable

24. Recycle bin houses deleted data for...
Case Auto-Response Rule
web-to-lead
parent.child relationships
30 days

25. Determines the level of access to the dashboard data
They are upgradeable
A running user
the new label value
300

26. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
custom multi select picklist
Custom forecasting
4000
IP address is unknown

27. Record types are not available in...
not dependent fields
Sales Team Role
the Professional Edition
no limits

28. What can stop a scheduled report-dashboard run?
log in to SFDC Profile
the record is saved/updated
The running user does not have access to the dashboard folder
build a custom forecast for the same

29. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
250
4000
Field level security
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

30. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
summary and matrix
links two objects together
Solutions - Accounts - Opportunities

31. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
summary and matrix
Components of the Console Tab
Accounts to Opportunities - or Contacts to Cases
Standard User

32. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Sales Cloud
upgrade a managed application
able to delete accounts
anyone in the team

33. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
number from percentage
All users of SFDC who have access to campaigns objects
300

34. How does the Import Wizard perform matching when updating records?
Salesforce ID
Force.com
std price book or a price book
Role settings

35. Calendar and Task Activities are both...
tasks scheduled calendar events
To display extended web content on SF window
Manage Letterheads - Manage Public Templates - Edit HTML Templates
300

36. You can create _____________ directly from the csv import file.
parent.child relationships
Custom forecasting
Case Escalation Rule
Case tasks

37. Error on failed web to lead validation is...
Line
multiple fields in SFDC
Basically - the Gmail model - all you data is stored on servers
routed to a default lead creator via email

38. Name the standard applications in the list.
Call Support - Call Sales - Log a case online - Email Support
Marketing -Call Center
All organization data
300

39. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
automatically maps
links two objects together
Create a report

40. While scheduling an email reports user specifies all except...
link to report
use everywhere rule
extend sharing for those records
Rcord type

41. An account team can be added by all except...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
anyone in the team
conditional highlighting
Profile

42. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
version control capabilities
territory management
Basically - the Gmail model - all you data is stored on servers
extend sharing for those records

43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
build a custom forecast for the same
system administrator
The Marketing User check box on the user profile page
The email address of the user whose identify is being confirmed.

44. What is the number of values allowed in dependent pick list?
Territory Management
Sales Cloud
300
parent.child relationships

45. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
5
Custom picklist
50000
Sales Cloud

46. Standard User Permissions + can edit - approve - activate and delete contracts
Rules and the use of Email Templates
using the data loader
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Contract Manager

47. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Forecasts
calculations on summary fields
Read-Only

48. The system ___________ std lead fields to standard account - contact - and oppy fields.
different types of sharing rules
parent.child relationships
automatically maps
Force.com

49. Which is not a standard business object?
A tab that combines a list view and related records into one screen with different frames.
objects in a managed package
Ideas
Use cases for Web-to-Case

50. What is true about look up relationships?
components of a profile
Ideas
System Administrator
Object in look up relationship can link to self - The child object in lookup is a related list for the parent