Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard User Permissions + can import leads for the organization






2. Conditional formatting is available for...






3. When is a custom object created?






4. Custom objects are...






5. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






6. The size limit for documents uploaded is...






7. What objects may be imported or updated using the Import Wizard?






8. History tracking can be performed on the following standard objects except...






9. Users with access to opportunities as sales team members cannot...






10. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






11. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






12. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






13. What can stop a scheduled report-dashboard run?






14. It is possible for a user to...






15. How would an administrator modify lookup records in a console layout?






16. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






17. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






18. You can import only ___________ per CSV file.






19. Picklist dependency rules are __________ during import.






20. You can map a single column from the csv file to...






21. If the data validation at web to lead form fails - who will get the error report?






22. Custom fiscal year works on a define once and...






23. The documents tab does not contain...






24. As a ________________ you can create page layout in the console and assign it to profiles.






25. The ____________ is a custom field that aggregates child record information in to the parent record.






26. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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28. If the lead has a record type - the default record type of the new owner is assigned to records created during...






29. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






30. Can only view records






31. Create and manage letterheads and email templates






32. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






33. You can create _____________ directly from the csv import file.






34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






35. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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36. How many lead assignment rules can be active at one time?






37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






38. All existing custom objects that were previously deployed will still be deployed when you....






39. Managed package is always...






40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






41. Name three benefits of the cloud computing model.






42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






43. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






44. You can map a custom lead field to only one of the following objects at a single instance






45. Used to escalate a case if it has not been resolved within a specified period of time.






46. To edit opportunity permission - where would you make the change?






47. Software-as-a-service (SaaS) model






48. If a standard object is renamed - the reports are renamed based on...






49. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






50. Standard User Permissions + can edit - approve - activate and delete contracts