Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List the type of case queues commonly used by call centers.






2. When a case is deleted - following are deleted except






3. Which is not a standard business object?






4. You cannot delete a product that is...






5. What objects may be imported or updated using the Import Wizard?






6. Used to escalate a case if it has not been resolved within a specified period of time.






7. Salesforce for Microsoft Outlook is which type of client?






8. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






9. What can stop a scheduled report-dashboard run?






10. As an admin - you can schedule regular data imports...






11. In list view enhancements - users cannot export list results to...






12. Allows you to define different sets of picklist values for both standard and custom picklist.






13. Name the standard applications in the list.






14. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






15. When is it appropriate to use the Import Wizard vs. the Data Loader?






16. What is Salesforce?






17. May be used to group related cases - or to split one case into many different parts.






18. Users with access to opportunities as sales team members cannot...






19. If the data validation at web to lead form fails - who will get the error report?






20. Record types are used to implement custom business processes by associating them to specific






21. Recycle bin houses deleted data for...






22. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






23. Can only view records






24. Personal tags cannot...






25. During a lead import - you can choose to enable ___________ as part of the import.






26. What is the role of Primary Object when creating custom report types?






27. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






28. Name three settings on the Company Information page that administrators can edit.






29. As a ________________ you can create page layout in the console and assign it to profiles.






30. A delegated approver can revoke a...






31. What information in the user record cannot be captured without a custom field?






32. You can then associate each business process with one or more record types and make it available to users...






33. All existing custom objects that were previously deployed will still be deployed when you....






34. History tracking can be performed on the following standard objects except...






35. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






36. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






37. Give an example of where a junction object is used between standard objects.






38. You can map a custom lead field to only one of the following objects at a single instance






39. An account team can be added by all except...






40. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






41. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






42. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






43. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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44. Custom summary formulas are...






45. You can modify the contents of a folder if the ______________ is set to read/write.






46. What does a company profile contain?






47. A person account is different from a business account because...






48. How does the Import Wizard perform matching when updating records?






49. What is true about look up relationships?






50. The documents tab does not contain...