Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A lead has been converted. Where can we find the campaigns associated with it?
The Marketing User profile
previously approved process
Opportunity campaign related list - Contact campaign related list
Read-Only

2. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Rcord type
Marketing User
Account - Contacts - Opportunities
using the custom summary field

3. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Download AppExchange Packages
Rules and the use of Email Templates
5
able to delete accounts

4. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
an error report after the loading
When a Lead is converted
summary and matrix reports

5. Personal tags cannot...
be shared
controlling field for a dependent field
Opportunity campaign related list - Contact campaign related list
using the custom summary field

6. Custom summary formula on report...
300
250
own a record and not see it
references another summary formula

7. Create ads that display on search engines is possible in SFDC using...
Lead - Contact - Solution
based on their profile
Profile controls
Google

8. Users with access to opportunities as sales team members cannot...
4000
Queue
extend sharing for those records
To use a Case Assignment

9. If the data validation at web to lead form fails - who will get the error report?
Marketing -Call Center
All users
The designated weblead owner gets an email
Contract Manager

10. A workflow alert cannot be tracked...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
in activity history
5
Automated rules

11. What is true about look up relationship?
Case
Value is always required
Elements within a Page Layout
4k

12. In list view enhancements - users cannot export list results to...
The Marketing User profile
search for public tags
a campaign member
csv files

13. When is a custom object created?
controlling field for a dependent field
To capture unique data of the business
Custom summary and matrix reports
except Campaign

14. Sharing rules can be formed on the following except...
3
Objects on managed packages
All organization data
Create a report

15. As a ________________ you can create page layout in the console and assign it to profiles.
Hire date
system administrator
All users
Solutions - Accounts - Opportunities

16. A custom multi-select pick list cannot be a...
forecast role hierarchy
A tab that combines a list view and related records into one screen with different frames.
Workflow rules
controlling field for a dependent field

17. When a case is deleted - following are deleted except
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Case tasks
Gets assigned to lead owner's territory
web-to-lead

18. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
an error report after the loading
Salesforce CRM workflow
except Campaign

19. You can modify the contents of a folder if the ______________ is set to read/write.
based on their profile
5 MB
a campaign member
folder access level

20. Business process is available in following objects: _______________
Salesforce ID
Case Auto-Response Rule
Lead - Contact - Solution
routed to a default lead creator via email

21. During a lead import - you can choose to enable ___________ as part of the import.
denied
30 days
active assignment rules
Set thresholds for report analysis

22. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Custom objects - Field level security
Workflows
Case

23. Record types are not available in...
Workflow rules
the Professional Edition
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
tasks scheduled calendar events

24. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
The running user does not have access to the dashboard folder
delete the field
Salesforce ID
Salesforce and Marketing Automation - Customer Support Management

25. The system ___________ std lead fields to standard account - contact - and oppy fields.
Mini Page Layout
The running user does not have access to the dashboard folder
automatically maps
There is only one record type in person account - There is no contact related list in person account

26. As an admin - you can schedule regular data imports...
30 days
using the data loader
Business Hours
build a custom forecast for the same

27. What is true about look up relationships?
able to delete accounts
Custom Field
can be different users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

28. Who can view campaigns?
To display extended web content on SF window
Solutions - Accounts - Opportunities
All users
reportable

29. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
using the data loader
a campaign member
Business Hours

30. The account owner - opportunit owners - and case owners...
Field level security
can be different users
Use cases for Web-to-Case
the level of visibility

31. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
conditional highlighting
Give a list of campaigns that influenced the user

32. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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33. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Profile controls
List view
4000
System Administrator

34. Which of these are inherited from objects on homepage in a console layout?
1 day
Custom objects - Field level security
Forecasts
the level of visibility

35. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
250
Create on solution
IP address is unknown
summary and matrix

36. Name the standard applications in the list.
When a Lead is converted
must be between 5 and 50
Marketing -Call Center
able to upgrade to other version

37. To edit opportunity permission - where would you make the change?
Profile
Workflow rules
The Marketing User check box on the user profile page
multiple record types

38. When you configure search settings for your organization - the new value...
cause data loss
must be between 5 and 50
Use cases for Web-to-Case
Edit on solution

39. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
one language at a time
Standard users
User can log out all unsaved data is lost

40. Error on failed web to lead validation is...
your organization's workflow
Default Locale - Default Language - Default Time Zone
log in to SFDC Profile
routed to a default lead creator via email

41. Field level security cannot be used to...
must be between 5 and 50
version control capabilities
Standard User
make a field required

42. You can import only ___________ per CSV file.
Profile
one language at a time
Manage Letterheads - Manage Public Templates - Edit HTML Templates
User can log out all unsaved data is lost

43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
summary and matrix
Solution Manager
Manage public documents

44. Standard User Permissions + can manage published solutions + can manage solution categories
Difference between workflow rule and workflow approval process
Permissions
300
Solution Manager

45. Who can view a campaign in SFDC?
5
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All users of SFDC who have access to campaigns objects
Hire date

46. Why do you create a web tab?
User setting
To display extended web content on SF window
Components of the Console Tab
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

47. Managed package is always...
multiple record types
territory management
Summary and table
able to upgrade to other version

48. You can create _____________ directly from the csv import file.
Profile
parent.child relationships
Salesforce and Marketing Automation - Customer Support Management
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

49. What data can you request for in the weekly data export?
Download AppExchange Packages
Permissions
All organization data
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

50. Custom objects are...
reportable
parent.child relationships
can be different users
To display extended web content on SF window