Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _____________can import a maximum of 500 account records in a session.
other formula fields
Standard users
500
User setting

2. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
search for public tags
different types of sharing rules
build a custom forecast for the same
System Administrator profile and Marketing User Profile (import Leads)

3. Which graphs rely on grand total for dashboards?
Metric and gauge
Forecasts
objects in a managed package
controlling field for a dependent field

4. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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5. The maximum number of values allowed in a controlling field.
300
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Use cases for Case Hierarchies
the level of visibility

6. All existing custom objects that were previously deployed will still be deployed when you....
Configure the settings and rules for Case processing - including Business Hours - and Escalation
an error report after the loading
upgrade a managed application
Give a list of campaigns that influenced the user

7. Which is not a standard business object?
Ideas
Accounts - Contacts - Leads - Solutions - and Custom objects
own a record and not see it
can be different users

8. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
3 or more hours per day
an error report after the loading
routed to a default lead creator via email

9. A public group is a grouping of all except...
The designated weblead owner gets an email
Queue
summary and matrix
Summary or matrix (with at least one level of grouping)

10. You need which permission to specify a running user other than yourself?
Marketing User
View all data
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
API

11. A person account is different from a business account because...
Set thresholds for report analysis
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
250
There is only one record type in person account - There is no contact related list in person account

12. There are _________ to new picklist or multi-select picklist values for any field during a single import
Automated rules
System Administrator
folder access level
no limits

13. The administrator wants to track data over a period of time. Which graph would he use?
log in to SFDC Profile
build a custom forecast for the same
Line
Lead - Contact - Solution

14. Available out of box - cannot be deleted (You can change the label name).
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
not enforced
Standard Field
summary and matrix

15. You can then associate each business process with one or more record types and make it available to users...
Profile controls
use everywhere rule
Queue
based on their profile

16. A custom summary formula cannot reference ____________ in an object.
Fiscal year - Licenses - Language - locale - time zones
A tab that combines a list view and related records into one screen with different frames.
before it is saved in Salesforce
other formula fields

17. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Account - Contacts - Opportunities
1 day
objects in a managed package
Profile

18. Standard objects examples
Standard User
5 MB
Solutions - Accounts - Opportunities
Insert - update - upsert - delete

19. What is Salesforce?
based on their profile
denied
except Campaign
Salesforce and Marketing Automation - Customer Support Management

20. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
There is only one record type in person account - There is no contact related list in person account
Difference between workflow rule and workflow approval process
Account - Contacts - Opportunities

21. When a case is deleted - following are deleted except
lead assignment rule
The running user does not have access to the dashboard folder
50000
Case tasks

22. Record types are not available in...
the Professional Edition
500
View the account - Edit the account
30 days

23. During a lead import - you can choose to enable ___________ as part of the import.
references another summary formula
rollup summary field
Workflows
active assignment rules

24. What data can you request for in the weekly data export?
Google
All organization data
IP address is unknown
dashboard components

25. Field level security cannot be used to...
forecast role hierarchy
The user loses all unsaved data after terminating the session
make a field required
300

26. A lead has been converted. Where can we find the campaigns associated with it?
parent.child relationships
forecast role hierarchy
Opportunity campaign related list - Contact campaign related list
the Professional Edition

27. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
using the custom summary field
All users
All organization data

28. Specifying a "running user" in dashboard means...
Solution Manager
Any user can view all records that the running user role can view
summary and matrix
Case Escalation Rule

29. Custom summary formulas are...
calculations on summary fields
Show details and add events
cause data loss
Unlimited

30. What can a user do an account record that has been manually shard read/write with him/her?
Page layouts
The Marketing User profile
Use cases for Web-to-Case
View the account - Edit the account

31. List the type of case queues commonly used by call centers.
Marketing User
Skill requirements - Product categories - Customer types - Service levels
anyone in the team
the recycle bin

32. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
based on their profile
different types of sharing rules
To capture unique data of the business
a campaign member

33. Applications are built on which platform?
Field level security
One solution field
Force.com
Sales Cloud

34. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
50000
Accounts - Contacts - Leads - Solutions - and Custom objects
System Administrator

35. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
4000
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
User can log out all unsaved data is lost
Standard users

36. Super User - Can customize and administer the application
Profile controls
System Administrator
Workflow rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation

37. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
A running user
Any user can view all records that the running user role can view
The user loses all unsaved data after terminating the session
To use Case Queues to manage Cases

38. Can only view records
Read-Only
Google adwords
Marketing User
the level of visibility

39. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Profile controls
Metric - table - gauge - chart - S-Control - VF page
Show details and add events

40. List Dashboard component types
own a record and not see it
Metric - table - gauge - chart - S-Control - VF page
Call Support - Call Sales - Log a case online - Email Support
All organization data

41. The # of business hours that can be set for the organization to operate
components of a profile
Unlimited
Gets assigned to lead owner's territory
version control capabilities

42. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
can be different users
salesforce.com portal
parent.child relationships
denied

43. Campaigns and opportunities have a _____________ relationship.
Salesforce CRM workflow
many to much
To display extended web content on SF window
Workflow rules

44. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Territory Management
IP address is unknown

45. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
The user is not able to edit it because it is read-only
Salesforce and Marketing Automation - Customer Support Management
denied

46. Who can view a campaign in SFDC?
All organization data
Show details and add events
summary and matrix
All users of SFDC who have access to campaigns objects

47. Personal tags cannot...
Accounts - Contacts - Leads - Solutions - and Custom objects
be shared
link to report
Automated rules

48. How many Editions are there in SFDC?
When a Lead is converted
the level of visibility
5
Metric and gauge

49. You can delete the _____________ that is on an oppy.
Profile
Opportunity campaign related list - Contact campaign related list
Adding a user to the sales team group
std price book or a price book

50. What information in the user record cannot be captured without a custom field?
the record is saved/updated
Accounts to Opportunities - or Contacts to Cases
Hire date
make a field required