Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A record of contact with customer support. A customer is reporting a problem or asking a question.
using the custom summary field
Set thresholds for report analysis
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Case

2. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
previously approved process
denied
csv files
The user is not able to edit it because it is read-only

3. Allows you to define different sets of picklist values for both standard and custom picklist.
Territory Management
delete the field
Rcord type
30 days

4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
All organization data
Download AppExchange Packages
Role settings
IP address is unknown

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
The user is not able to edit it because it is read-only
Opportunity campaign related list - Contact campaign related list
different types of sharing rules
Territory Management

6. Record types are not available in...
Line
Field level security
summary and matrix
the Professional Edition

7. Permission to add a category to a solution require which permission
Elements within a Page Layout
Create on solution
Field level security
folder access level

8. What is the number of values allowed in dependent pick list?
salesforce.com portal
Case tasks
300
Custom objects - Field level security

9. Who can view campaigns?
Metric - table - gauge - chart - S-Control - VF page
custom multi select picklist
All users
anyone in the team

10. The maximum # of time trigger actions
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
one language at a time
40

11. Where would you make changes in order to make default tabs visible?
All organization data
As short as a day and as long as a forever
User setting
web-to-lead

12. Calendar and Task Activities are both...
Read-Only
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To use the campaign import wizards
tasks scheduled calendar events

13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Custom Field
The running user does not have access to the dashboard folder
Role settings

14. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Line
use everywhere rule
conditional highlighting
delete the field

15. Custom fiscal year works on a define once and...
the new label value
use everywhere rule
forecast role hierarchy
delete the field

16. Create ads that display on search engines is possible in SFDC using...
own a record and not see it
except Campaign
Google
must be between 5 and 50

17. The maximum number of values allowed in a controlling field.
300
Create a report
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
All users of SFDC who have access to campaigns objects

18. A public group is a grouping of all except...
upgrade a managed application
Queue
Metric - table - gauge - chart - S-Control - VF page
no limits

19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Custom forecasting
The user loses all unsaved data after terminating the session
conditional highlighting
View all data

20. Which report formats must be used to create dashboard components?
Create a report
Summary or matrix (with at least one level of grouping)
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Role settings

21. Custom summary formulas are...
Solutions - Accounts - Opportunities
folder access level
calculations on summary fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

22. You can use _______________ for summary and matrix reporting only.
upgrade a managed application
3
Role settings
conditional highlighting

23. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
The user is not able to edit it because it is read-only
The designated weblead owner gets an email
Mini Page Layout

24. A role has a ________ relationship with users.
many to many
Show details and add events
Basically - the Gmail model - all you data is stored on servers
1

25. What data can you request for in the weekly data export?
All organization data
Solutions - Accounts - Opportunities
50000
Line

26. Name the standard applications in the list.
View all data
5 MB
Marketing -Call Center
To display extended web content on SF window

27. Business process is available in following objects: _______________
Lead - Contact - Solution
used on an oppy
std price book or a price book
250

28. A workflow alert cannot be tracked...
automatically maps
summary and matrix reports
in activity history
using the data loader

29. During a lead import - you can choose to enable ___________ as part of the import.
web-to-lead
active assignment rules
Salesforce CRM workflow
many to many

30. Custom summary formula on report...
Custom forecasting
Business Hours
Google
references another summary formula

31. Reports that must be used to create dashboard components.
salesforce.com portal
The Marketing User profile
Custom summary and matrix reports
web-to-lead

32. List Dashboard component types
3 or more hours per day
Give a list of campaigns that influenced the user
5 MB
Metric - table - gauge - chart - S-Control - VF page

33. Records in _____________ do not count against your organization's storage limits.
Marketing User
Sales Team Role
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
the recycle bin

34. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Objects on managed packages
A tab that combines a list view and related records into one screen with different frames.
Solution Manager

35. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
40
Master-detail - many-to-many - lookup - hierarchical
a campaign member
3 or more hours per day

36. Recycle bin houses deleted data for...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To let the user select values in the view picklist
Create a report
30 days

37. You must create the business process before creating record types for each of these objects...
the recycle bin
except Campaign
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
There is only one record type in person account - There is no contact related list in person account

38. Personal tags cannot...
5 MB
able to delete accounts
be shared
Use cases for Web-to-Case

39. How many roles can you create for your org?
Insert - update - upsert - delete
There is only one record type in person account - There is no contact related list in person account
summary and matrix reports
500

40. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
be shared
previously approved process
Standard User

41. What is the salesforce Console?
Case Escalation Rule
A tab that combines a list view and related records into one screen with different frames.
objects in a managed package
parent.child relationships

42. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
conditional highlighting
references another summary formula
Salesforce and Marketing Automation - Customer Support Management

43. Page Layout - Field level security - Record Types
500
Default Locale - Default Language - Default Time Zone
components of a profile
automatically maps

44. List the type of case queues commonly used by call centers.
Objects on managed packages
To let the user select values in the view picklist
To display extended web content on SF window
Skill requirements - Product categories - Customer types - Service levels

45. Your recycle bin record limit is _____times the MBs in your general storage
To use a Case Assignment
3 or more hours per day
Permissions
250

46. Partner Portal: Users login to the web portal rather than through the...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
your organization's workflow
Profile
salesforce.com portal

47. When you configure search settings for your organization - the new value...
Fiscal year - Licenses - Language - locale - time zones
Custom picklist
Download AppExchange Packages
must be between 5 and 50

48. Standard User Permissions + can import leads for the organization
1
Marketing User
links two objects together
A running user

49. When is it appropriate to use the Import Wizard vs. the Data Loader?
a campaign member
Profile controls
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
based on their profile

50. What objects may be imported or updated using the Import Wizard?
Skill requirements - Product categories - Customer types - Service levels
Google adwords
All organization data
Accounts - Contacts - Leads - Solutions - and Custom objects