Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The maximum # of time trigger actions






2. Salesforce for Microsoft Outlook is which type of client?






3. Which information not captured on user record in Salesforce?






4. You must create the business process before creating record types for each of these objects...






5. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






6. Which is not a standard business object?






7. Record types are used to implement custom business processes by associating them to specific






8. Standard picklist fields can be controlling fields but...






9. List the type of case queues commonly used by call centers.






10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






11. What is the role of Primary Object when creating custom report types?






12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






13. If the data validation at web to lead form fails - who will get the error report?






14. You can use _______________ for summary and matrix reporting only.






15. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






17. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






18. ____________ is not available for printable lists






19. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






20. Specifying a "running user" in dashboard means...






21. What is the number of values allowed in dependent pick list?






22. Dated exchange rates can be set in the time range of...






23. What is true about look up relationships?






24. What is true about managed packages?






25. Give an example of where a junction object is used between standard objects.






26. What can stop a scheduled report-dashboard run?






27. While scheduling an email reports user specifies all except...






28. A person account is different from a business account because...






29. When you configure search settings for your organization - the new value...






30. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






31. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






32. What data can you export out of SFDC?






33. In order to implement more than one business process - ____________must also be implemented.






34. The create new folder link will only be visible to users with which permission?






35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






36. Applications are built on which platform?






37. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






38. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






39. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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40. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






41. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






42. When a case is deleted - following are deleted except






43. Determines the level of access to the dashboard data






44. Campaigns and opportunities have a _____________ relationship.






45. Software-as-a-service (SaaS) model






46. Give an example of a one-to many relationship between standard objects.






47. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






48. Types of relationships that can exist between objects






49. You can use conditional highlighting for which types of reports?






50. If using customizable forecasting - there is a seperate...