Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. May be used to group related cases - or to split one case into many different parts.






2. Managed package is always...






3. Who can view a campaign in SFDC?






4. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






5. You can map a single column from the csv file to...






6. What is true about look up relationships?






7. Partner Portal: Users login to the web portal rather than through the...






8. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






9. How many Editions are there in SFDC?






10. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






11. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






12. A custom summary formula cannot reference ____________ in an object.






13. You can use _______________ for summary and matrix reporting only.






14. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






15. A custom multi-select pick list cannot be a...






16. What is true about managed packages?






17. You can customize Profile to restrict users' ability to...






18. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






19. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






20. How does the Import Wizard perform matching when updating records?






21. How many roles can you create for your org?






22. The maximum # of time trigger actions






23. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






24. Give an example of a one-to many relationship between standard objects.






25. You must create the business process before creating record types for each of these objects...






26. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






27. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






28. Applications are built on which platform?






29. An online form to capture lead information - Email template response content published on your web site.






30. What can stop a scheduled report-dashboard run?






31. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






32. Standard picklist fields can be controlling fields but...






33. Give an example of where a junction object is used between standard objects.






34. You can import only ___________ per CSV file.






35. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






36. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






37. Standard objects examples






38. Recycle bin houses deleted data for...






39. All existing custom objects that were previously deployed will still be deployed when you....






40. Used to escalate a case if it has not been resolved within a specified period of time.






41. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






42. Personal tags cannot...






43. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






44. The maximum number of values allowed in a controlling field.






45. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






46. To edit opportunity permission - where would you make the change?






47. If using customizable forecasting - there is a seperate...






48. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






49. Which is not a standard business object?






50. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?