Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A record of contact with customer support. A customer is reporting a problem or asking a question.
None of the users
dashboard components
same access to the document
Case

2. You cannot delete a product that is...
routed to a default lead creator via email
Difference between workflow rule and workflow approval process
used on an oppy
All organization data

3. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Summary and table
Basically - the Gmail model - all you data is stored on servers
Profile

4. Your recycle bin record limit is _____times the MBs in your general storage
own a record and not see it
to a case
250
automatically maps

5. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Rules and the use of Email Templates
All users
lead conversion
based on their profile

6. Business process is available in following objects: _______________
search for public tags
use everywhere rule
same access to the document
Lead - Contact - Solution

7. Record types are not available in...
the Professional Edition
Create a report
List view
When a Lead is converted

8. What is Salesforce?
parent.child relationships
There is only one record type in person account - There is no contact related list in person account
300
Salesforce and Marketing Automation - Customer Support Management

9. What is true about managed packages?
Forecasts
50000
Automated rules
They are upgradeable

10. The maximum # of time trigger actions
Create on solution
40
in activity history
Google adwords

11. It is possible for a user to...
To use Case Queues to manage Cases
3
30 days
own a record and not see it

12. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
anyone in the team
Skill requirements - Product categories - Customer types - Service levels
multiple fields in SFDC

13. Who can view a campaign in SFDC?
Adding a user to the sales team group
Metric - table - gauge - chart - S-Control - VF page
Custom forecasting
All users of SFDC who have access to campaigns objects

14. Field level security cannot be used to...
Give a list of campaigns that influenced the user
make a field required
except Campaign
All users of SFDC who have access to campaigns objects

15. Who can view campaigns?
The user is not able to edit it because it is read-only
All users
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Gets assigned to lead owner's territory

16. The data loader can load all objects - including custom objects - It generates...
Line
an error report after the loading
the Professional Edition
50000

17. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Accounts to Opportunities - or Contacts to Cases
a campaign member
active assignment rules
Territory Management

18. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
50000
Opportunity campaign related list - Contact campaign related list
references another summary formula
Profile

19. You can customize Profile to restrict users' ability to...
build a custom forecast for the same
forecast role hierarchy
The Marketing User profile
log in to SFDC Profile

20. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Use cases for Email-to-Case
Lead - Contact - Solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

21. A custom summary formula cannot reference ____________ in an object.
other formula fields
components of a profile
Workflow rules
Unlimited

22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
the recycle bin
All organization data
Automated rules

23. Managed package is always...
to a case
csv files
able to upgrade to other version
Queue

24. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The running user does not have access to the dashboard folder
The Marketing User profile
5 MB

25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Custom forecasting
an error report after the loading
links two objects together
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

26. A delegated approver can revoke a...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
tasks scheduled calendar events
previously approved process
The designated weblead owner gets an email

27. It is possible for a user to...
own a record and not see it
One solution field
make a field required
Show details and add events

28. Where would you make changes in order to make default tabs visible?
a campaign member
User setting
search for public tags
lead conversion

29. Super User - Can customize and administer the application
System Administrator
Use cases for Case Hierarchies
Business Hours
other formula fields

30. Applications are built on which platform?
used on an oppy
Force.com
Default Locale - Default Language - Default Time Zone
Account - Contacts - Opportunities

31. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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32. Standard picklist fields can be controlling fields but...
not dependent fields
Standard users
log in to SFDC Profile
List view

33. A lookup field relationship...
Any user can view all records that the running user role can view
previously approved process
links two objects together
The Marketing User check box on the user profile page

34. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Export to excel
Use cases for Email-to-Case
system administrator
Basically - the Gmail model - all you data is stored on servers

35. List the functions of the Data Loader
All users of SFDC who have access to campaigns objects
Workflow rules
multiple record types
Insert - update - upsert - delete

36. A public group is a grouping of all except...
5 MB
based on their profile
Queue
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

37. Campaigns and opportunities have a _____________ relationship.
Accounts - Contacts - Leads - Solutions - and Custom objects
Create a report
multiple fields in SFDC
many to much

38. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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39. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
The running user does not have access to the dashboard folder
Standard users
Permissions
The Marketing User profile

40. The # of business hours that can be set for the organization to operate
Unlimited
View all data
be shared
components of a profile

41. Software-as-a-service (SaaS) model
To use the campaign import wizards
Elements within a Page Layout
Case
Basically - the Gmail model - all you data is stored on servers

42. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
4000
When a Lead is converted
Case queue

43. Users can _____________ from the sidebar and advanced search
Mini Page Layout
5 MB
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
search for public tags

44. If a standard object is renamed - the reports are renamed based on...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
250
Campaign Member or Contact Role
the new label value

45. Custom fiscal year works on a define once and...
multiple record types
Hire date
conditional highlighting
use everywhere rule

46. Recycle bin houses deleted data for...
Components of the Console Tab
30 days
Profile controls
Solutions - Accounts - Opportunities

47. What is the limit on the compiled size of the formula field?
Workflows
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The Marketing User profile
4k

48. Which salesforce.com feature allows the org to capture ROI on online advertising?
The running user does not have access to the dashboard folder
Set thresholds for report analysis
Adding a user to the sales team group
Google adwords

49. Opportunities and quotes are a part of which cloud?
Sales Cloud
one language at a time
use everywhere rule
User setting

50. Which is not a standard business object?
Skill requirements - Product categories - Customer types - Service levels
denied
Unlimited
Ideas