Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If the lead has a record type - the default record type of the new owner is assigned to records created during...
A tab that combines a list view and related records into one screen with different frames.
Marketing User
lead conversion
Profile controls

2. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Standard User
Download AppExchange Packages
objects in a managed package
folder access level

3. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
1 day
300
Workflows
multiple record types

4. You can use _______________ for summary and matrix reporting only.
Lead - Contact - Solution
conditional highlighting
Permissions
Google adwords

5. Why do you create a web tab?
To display extended web content on SF window
Show details and add events
the recycle bin
Field level security

6. Field level security cannot be used to...
Value is always required
summary and matrix reports
make a field required
version control capabilities

7. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Workflow rules
The user is not able to edit it because it is read-only
Standard users
5 MB

8. Page Layout - Field level security - Record Types
Rcord type
components of a profile
in activity history
Configure the settings and rules for Case processing - including Business Hours - and Escalation

9. Campaigns and opportunities have a _____________ relationship.
List view
in activity history
Salesforce ID
many to much

10. You can modify the contents of a folder if the ______________ is set to read/write.
rollup summary field
folder access level
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard users

11. Users can _____________ from the sidebar and advanced search
Salesforce CRM workflow
Marketing -Call Center
Page layouts
search for public tags

12. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
System Administrator profile and Marketing User Profile (import Leads)
different types of sharing rules
Standard users
able to delete accounts

13. Records in _____________ do not count against your organization's storage limits.
before it is saved in Salesforce
50000
the recycle bin
denied

14. Available out of box - cannot be deleted (You can change the label name).
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
std price book or a price book
delete the field
Standard Field

15. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
When a Lead is converted
Automated rules
number from percentage

16. Who can view campaigns?
3
the record is saved/updated
All users
Custom Field

17. A custom summary formula cannot reference ____________ in an object.
YEAR(date_c) =YEAR(today())
other formula fields
Create a report
None of the users

18. A public group is a grouping of all except...
anyone in the team
Adding a user to the sales team group
Queue
The email address of the user whose identify is being confirmed.

19. List the type of case queues commonly used by call centers.
extend sharing for those records
Metric and gauge
Skill requirements - Product categories - Customer types - Service levels
references another summary formula

20. Dated exchange rates can be set in the time range of...
except Campaign
As short as a day and as long as a forever
Ideas
Lead - Contact - Solution

21. All existing custom objects that were previously deployed will still be deployed when you....
View the account - Edit the account
upgrade a managed application
csv files
lead assignment rule

22. In conditional highlighting - how may maximum conditions are allowed per report?
Gets assigned to lead owner's territory
3
Fiscal year - Licenses - Language - locale - time zones
Permissions

23. What is the use of campaign influence feature on oportunities?
cause data loss
Give a list of campaigns that influenced the user
As short as a day and as long as a forever
Profile controls

24. A custom lead field can be mapped to...
Profile
One solution field
version control capabilities
used on an oppy

25. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Gets assigned to lead owner's territory
Elements within a Page Layout
50000
multiple record types

26. Types of relationships that can exist between objects
Force.com
Master-detail - many-to-many - lookup - hierarchical
All users
5 MB

27. A workflow alert cannot be tracked...
in activity history
Summary or matrix (with at least one level of grouping)
must be between 5 and 50
Metric - table - gauge - chart - S-Control - VF page

28. What data can you export out of SFDC?
Forecasts
Lead - Contact - Solution
log in to SFDC Profile
All organization data

29. Sharing rule: ________ that grant access to groups of users.
Automated rules
List view
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Use cases for Email-to-Case

30. In order to implement more than one business process - ____________must also be implemented.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
previously approved process
To use a Case Assignment
multiple record types

31. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Create a report
Use cases for Email-to-Case
Permissions
The Marketing User profile

32. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
can be different users
50000
use everywhere rule
Tabular reports

33. Recycle bin houses deleted data for...
reportable
The Marketing User check box on the user profile page
30 days
make a field required

34. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Summary or matrix (with at least one level of grouping)
Custom Field
Any user can view all records that the running user role can view

35. What data can you request for in the weekly data export?
All organization data
summary and matrix
Components of the Console Tab
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

36. Field level security cannot be used to...
your organization's workflow
Call Support - Call Sales - Log a case online - Email Support
50000
make a field required

37. You can map a single column from the csv file to...
able to delete accounts
same access to the document
multiple fields in SFDC
User can log out all unsaved data is lost

38. Which salesforce.com feature allows the org to capture ROI on online advertising?
reportable
your organization's workflow
Call Support - Call Sales - Log a case online - Email Support
Google adwords

39. A delegated approver can revoke a...
Set thresholds for report analysis
Salesforce CRM workflow
Gets assigned to lead owner's territory
previously approved process

40. Inline editing updates the field when...
make a field required
Standard users
the record is saved/updated
Metric - table - gauge - chart - S-Control - VF page

41. Your recycle bin record limit is _____times the MBs in your general storage
250
tasks scheduled calendar events
Custom picklist
Solution Manager

42. When you configure search settings for your organization - the new value...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Account - Contacts - Opportunities
User can log out all unsaved data is lost
must be between 5 and 50

43. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
previously approved process
an error report after the loading
Case Auto-Response Rule
Master-detail - many-to-many - lookup - hierarchical

44. Standard picklist fields can be controlling fields but...
not dependent fields
make a field required
All users of SFDC who have access to campaigns objects
Objects on managed packages

45. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
not enforced
A tab that combines a list view and related records into one screen with different frames.
make a field required

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
To use Case Queues to manage Cases
As short as a day and as long as a forever
There is only one record type in person account - There is no contact related list in person account
territory management

47. The # of business hours that can be set for the organization to operate
Metric and gauge
The running user does not have access to the dashboard folder
Unlimited
be shared

48. A record of contact with customer support. A customer is reporting a problem or asking a question.
can be different users
Salesforce ID
Case
Case queue

49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

50. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
250
Rules and the use of Email Templates
salesforce.com portal
Google