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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Rules and the use of Email Templates
Case Auto-Response Rule
search for public tags

2. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
40
Use cases for Web-to-Case
Account - Contacts - Opportunities

3. A workflow alert cannot be tracked...
the recycle bin
active assignment rules
in activity history
Adding a user to the sales team group

4. What objects may be imported or updated using the Import Wizard?
one language at a time
Accounts - Contacts - Leads - Solutions - and Custom objects
parent.child relationships
Line

5. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Forecasts
multiple record types
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

6. While scheduling an email reports user specifies all except...
Permissions
Unlimited
link to report
the recycle bin

7. What is true about managed packages?
Case queue
They are upgradeable
Tabular reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

8. What does a company profile contain?
dashboard components
To use a Case Assignment
Fiscal year - Licenses - Language - locale - time zones
Campaign Member or Contact Role

9. Standard User Permissions + can import leads for the organization
Download AppExchange Packages
Marketing User
One solution field
Salesforce ID

10. The create new folder link will only be visible to users with which permission?
To display extended web content on SF window
Manage public documents
cause data loss
Download AppExchange Packages

11. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Edit on solution
upgrade a managed application
Manage public documents

12. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
The user loses all unsaved data after terminating the session
Case Escalation Rule
Use cases for Email-to-Case
Salesforce CRM workflow

13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Salesforce ID
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard users

14. To edit opportunity permission - where would you make the change?
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile

15. It is possible for a user to...
own a record and not see it
able to upgrade to other version
make a field required
active assignment rules

16. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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17. Name three settings on the Company Information page that administrators can edit.
40
Default Locale - Default Language - Default Time Zone
The user is not able to edit it because it is read-only
Difference between workflow rule and workflow approval process

18. Users with access to opportunities as sales team members cannot...
Use cases for Web-to-Case
not dependent fields
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
extend sharing for those records

19. Who can import data for all users?
300
be shared
in activity history
System Administrator profile and Marketing User Profile (import Leads)

20. Custom fiscal year works on a define once and...
use everywhere rule
The user loses all unsaved data after terminating the session
Campaign Member or Contact Role
Manage Letterheads - Manage Public Templates - Edit HTML Templates

21. The ____________ is a custom field that aggregates child record information in to the parent record.
To use Case Queues to manage Cases
4000
custom multi select picklist
rollup summary field

22. When is a custom object created?
5 MB
Solutions - Accounts - Opportunities
Export to excel
To capture unique data of the business

23. Super User - Can customize and administer the application
To capture unique data of the business
routed to a default lead creator via email
System Administrator
use everywhere rule

24. How would an administrator modify lookup records in a console layout?
Rcord type
Download AppExchange Packages
Mini Page Layout
Edit and Read opportunity

25. Charts - Tables - Metrics - Gauge
lead conversion
make a field required
dashboard components
make a field required

26. List the functions of the Data Loader
Insert - update - upsert - delete
The running user does not have access to the dashboard folder
Give a list of campaigns that influenced the user
upgrade a managed application

27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
able to upgrade to other version
Role settings
Queue
The email address of the user whose identify is being confirmed.

28. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
5 MB
routed to a default lead creator via email
Use cases for Case Hierarchies
Salesforce CRM workflow

29. A custom summary formula cannot reference ____________ in an object.
Use cases for Web-to-Case
Read-Only
other formula fields
std price book or a price book

30. You can create _____________ directly from the csv import file.
Edit on solution
Sales Team Role
web-to-lead
parent.child relationships

31. Two options for restricting access via IP Ranges
Ideas
Hire Date
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Metric and gauge

32. Name three benefits of the cloud computing model.
Use cases for Case Hierarchies
automatically maps
Download AppExchange Packages
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

33. Who can view campaigns?
All users
different types of sharing rules
folder access level
Accounts to Opportunities - or Contacts to Cases

34. Give an example of a one-to many relationship between standard objects.
As short as a day and as long as a forever
Accounts to Opportunities - or Contacts to Cases
web-to-lead
Metric - table - gauge - chart - S-Control - VF page

35. Specifying a "running user" in dashboard means...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Any user can view all records that the running user role can view
Page layouts
Google adwords

36. A role has a ________ relationship with users.
View all data
many to many
Profile controls
the new label value

37. Can view - edit and delete their own records
Standard User
references another summary formula
the Professional Edition
Use cases for Case Hierarchies

38. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
denied
Custom picklist
your organization's workflow

39. Which report formats must be used to create dashboard components?
std price book or a price book
except Campaign
Summary or matrix (with at least one level of grouping)
To use a Case Assignment

40. Record types are not available in...
web-to-lead
the Professional Edition
can be different users
make a field required

41. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Unlimited
List view
Tabular reports
API

42. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
previously approved process
Custom Field
Hire Date
parent.child relationships

43. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
custom multi select picklist
extend sharing for those records
version control capabilities

44. If the lead has a record type - the default record type of the new owner is assigned to records created during...
To use a Case Assignment
lead conversion
can be different users
number from percentage

45. Permission to add a category to a solution require which permission
All users of SFDC who have access to campaigns objects
Create on solution
Google adwords
All users

46. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Gets assigned to lead owner's territory
Set thresholds for report analysis
Profile

47. Personal tags cannot...
Business Hours
be shared
Profile controls
None of the users

48. Dated exchange rates can be set in the time range of...
own a record and not see it
Metric - table - gauge - chart - S-Control - VF page
used on an oppy
As short as a day and as long as a forever

49. Types of relationships that can exist between objects
own a record and not see it
Master-detail - many-to-many - lookup - hierarchical
Custom objects - Field level security
not enforced

50. We cannot create sharing rules on...
must be between 5 and 50
Gets assigned to lead owner's territory
Ideas
objects in a managed package

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Salesforce Certification

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