Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
the record is saved/updated
Google
Case queue
rollup summary field

2. List the type of case queues commonly used by call centers.
40
Case Escalation Rule
Skill requirements - Product categories - Customer types - Service levels
denied

3. You can delete the _____________ that is on an oppy.
objects in a managed package
std price book or a price book
Ideas
Case Auto-Response Rule

4. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
3
Summary or matrix (with at least one level of grouping)
the Professional Edition

5. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Salesforce ID
lead assignment rule
Business Hours
the new label value

6. What is the salesforce Console?
summary and matrix
A tab that combines a list view and related records into one screen with different frames.
used on an oppy
different types of sharing rules

7. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
cause data loss
One solution field
upgrade a managed application

8. Give an example of a one-to many relationship between standard objects.
Set thresholds for report analysis
Mini Page Layout
The Marketing User check box on the user profile page
Accounts to Opportunities - or Contacts to Cases

9. How many Editions are there in SFDC?
5
Field level security
Marketing User
None of the users

10. Record types are not available in...
Forecasts
the Professional Edition
3 or more hours per day
multiple fields in SFDC

11. Where would you make changes in order to make default tabs visible?
Profile
User setting
territory management
Case tasks

12. Create ads that display on search engines is possible in SFDC using...
Rcord type
rollup summary field
Role settings
Google

13. How many roles can you create for your org?
As short as a day and as long as a forever
The designated weblead owner gets an email
View all data
500

14. A role controls __________ that users have to an organization's data.
the level of visibility
Value is always required
5 MB
When a Lead is converted

15. The size limit for documents uploaded is...
Business Hours
5 MB
in activity history
upgrade a managed application

16. If a standard object is renamed - the reports are renamed based on...
Standard users
the new label value
Metric - table - gauge - chart - S-Control - VF page
active assignment rules

17. Which information not captured on user record in Salesforce?
delete the field
anyone in the team
cause data loss
Hire Date

18. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Standard Field
All users
Rules and the use of Email Templates
All organization data

19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
make a field required
Role settings
The Marketing User profile

20. You can map a single column from the csv file to...
Create on solution
Google adwords
multiple fields in SFDC
All users of SFDC who have access to campaigns objects

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
own a record and not see it
summary and matrix
Sales Team Role
User can log out all unsaved data is lost

22. You cannot delete a product that is...
Hire Date
able to delete accounts
Google
used on an oppy

23. You can import only ___________ per CSV file.
Export to excel
references another summary formula
500
one language at a time

24. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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25. Field level security cannot be used to...
To capture unique data of the business
make a field required
Case
previously approved process

26. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
make a field required
Edit on solution
a campaign member
Value is always required

27. Business process is available in following objects: _______________
able to upgrade to other version
Lead - Contact - Solution
an error report after the loading
Forecasts

28. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
rollup summary field
references another summary formula
able to upgrade to other version

29. Custom objects are...
Sales Cloud
reportable
The email address of the user whose identify is being confirmed.
All users of SFDC who have access to campaigns objects

30. Which of these are inherited from objects on homepage in a console layout?
std price book or a price book
one language at a time
Custom objects - Field level security
Call Support - Call Sales - Log a case online - Email Support

31. You can use _______________ for summary and matrix reporting only.
conditional highlighting
5 MB
Salesforce CRM workflow
Objects on managed packages

32. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The designated weblead owner gets an email
Insert - update - upsert - delete
Profile

33. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Gets assigned to lead owner's territory
build a custom forecast for the same
the Professional Edition
Standard Field

34. The administrator wants to track data over a period of time. Which graph would he use?
be shared
Contract Manager
Line
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

35. A _____________ cannot be the controlling field for a dependent field.
Insert - update - upsert - delete
Hire date
custom multi select picklist
Permissions

36. You can use conditional highlighting for which types of reports?
All organization data
summary and matrix reports
Case tasks
50000

37. A custom multi-select pick list cannot be a...
many to many
controlling field for a dependent field
own a record and not see it
Standard User

38. To edit opportunity permission - where would you make the change?
calculations on summary fields
Territory Management
Google
Profile

39. Custom summary formula on report...
references another summary formula
Automated rules
based on their profile
To display extended web content on SF window

40. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
able to upgrade to other version
Profile
not enforced
To use Case Queues to manage Cases

41. How would an administrator modify lookup records in a console layout?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Mini Page Layout
Permissions
50000

42. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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43. Changing the data type of an existing custom field can cause data loss while changing to...
previously approved process
Edit and Read opportunity
Opportunity campaign related list - Contact campaign related list
number from percentage

44. Partner Portal: Users login to the web portal rather than through the...
All users
Contacts
salesforce.com portal
5

45. Field level security cannot be used to...
make a field required
300
Hire Date
own a record and not see it

46. Conditional formatting is available for...
active assignment rules
Role settings
Summary and table
summary and matrix reports

47. You can create _____________ directly from the csv import file.
parent.child relationships
using the custom summary field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The running user does not have access to the dashboard folder

48. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Accounts to Opportunities - or Contacts to Cases
make a field required
search for public tags

49. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
number from percentage
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
YEAR(date_c) =YEAR(today())
When a Lead is converted

50. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Difference between workflow rule and workflow approval process
To capture unique data of the business
lead conversion