Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Give an example of a one-to many relationship between standard objects.
API
parent.child relationships
Contract Manager
Accounts to Opportunities - or Contacts to Cases

2. Calendar and Task Activities are both...
using the data loader
controlling field for a dependent field
5 MB
tasks scheduled calendar events

3. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
1
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The running user does not have access to the dashboard folder

4. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
the record is saved/updated
To use a Case Assignment
Permissions
many to many

5. You can use _______________ for summary and matrix reporting only.
Case tasks
conditional highlighting
Configure the settings and rules for Case processing - including Business Hours - and Escalation
500

6. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Google
able to upgrade to other version
Salesforce CRM workflow
references another summary formula

7. Reports that must be used to create dashboard components.
anyone in the team
Summary or matrix (with at least one level of grouping)
in activity history
Custom summary and matrix reports

8. Personal tags cannot...
Gets assigned to lead owner's territory
To capture unique data of the business
be shared
Contacts

9. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
List view
3 or more hours per day
Custom forecasting
Business Hours

10. The data loader can load all objects - including custom objects - It generates...
Read-Only
an error report after the loading
To use the campaign import wizards
3

11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
The Marketing User profile
YEAR(date_c) =YEAR(today())
Edit and Read opportunity
different types of sharing rules

12. Inline editing updates the field when...
1
Google
Rules and the use of Email Templates
the record is saved/updated

13. In order to implement more than one business process - ____________must also be implemented.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
one language at a time
std price book or a price book
multiple record types

14. Record types are not available in...
components of a profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the Professional Edition
API

15. A person account is different from a business account because...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
There is only one record type in person account - There is no contact related list in person account
Use cases for Web-to-Case
Manage Letterheads - Manage Public Templates - Edit HTML Templates

16. Author and the owner do not have the...
Lead - Contact - Solution
Custom summary and matrix reports
same access to the document
previously approved process

17. You need which permission to specify a running user other than yourself?
Use cases for Web-to-Case
View all data
Case queue
upgrade a managed application

18. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
system administrator
the record is saved/updated
Workflows

19. It is possible for a user to...
250
salesforce.com portal
version control capabilities
own a record and not see it

20. A custom summary formula cannot reference ____________ in an object.
link to report
conditional highlighting
The Marketing User check box on the user profile page
other formula fields

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Salesforce and Marketing Automation - Customer Support Management
Hire date
Sales Team Role
3

22. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the Professional Edition
cause data loss
Objects on managed packages

23. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

24. Users can _____________ from the sidebar and advanced search
search for public tags
territory management
Skill requirements - Product categories - Customer types - Service levels
cause data loss

25. Which of the following does not need business process?
Queue
Contacts
multiple fields in SFDC
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

26. In list view enhancements - users cannot export list results to...
csv files
using the data loader
Edit on solution
before it is saved in Salesforce

27. Who can view campaigns?
Force.com
All users
5
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

28. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the recycle bin
Case Escalation Rule
conditional highlighting

29. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
1 day
Show details and add events
IP address is unknown
Metric - table - gauge - chart - S-Control - VF page

30. What is Salesforce?
summary and matrix reports
They are upgradeable
3 or more hours per day
Salesforce and Marketing Automation - Customer Support Management

31. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
anyone in the team
Permissions
Rcord type

32. ____________ is available for custom fiscal years.
Custom forecasting
extend sharing for those records
number from percentage
no limits

33. Changing the data type of an existing custom field can cause data loss while changing to...
Default Locale - Default Language - Default Time Zone
Manage public documents
number from percentage
4000

34. Give an example of where a junction object is used between standard objects.
All users of SFDC who have access to campaigns objects
Campaign Member or Contact Role
log in to SFDC Profile
Sales Team Role

35. How many roles can you create for your org?
30 days
Role settings
500
std price book or a price book

36. What is the limit on the compiled size of the formula field?
User setting
forecast role hierarchy
lead conversion
4k

37. The size limit for documents uploaded is...
Profile
Salesforce and Marketing Automation - Customer Support Management
Force.com
5 MB

38. A lookup field relationship...
links two objects together
Custom forecasting
5
None of the users

39. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Hire date
Custom picklist
4000
Create a report

40. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
dashboard components
Create on solution
Objects on managed packages

41. A custom multi-select pick list cannot be a...
controlling field for a dependent field
previously approved process
User can log out all unsaved data is lost
links two objects together

42. Custom summary formulas are...
except Campaign
3 or more hours per day
calculations on summary fields
Fiscal year - Licenses - Language - locale - time zones

43. What is the role of Primary Object when creating custom report types?
conditional highlighting
an error report after the loading
To let the user select values in the view picklist
5 MB

44. You cannot delete a product that is...
The email address of the user whose identify is being confirmed.
used on an oppy
using the custom summary field
custom multi select picklist

45. We cannot create sharing rules on...
many to many
objects in a managed package
Components of the Console Tab
reportable

46. The documents tab does not contain...
previously approved process
components of a profile
Create on solution
version control capabilities

47. You can modify the contents of a folder if the ______________ is set to read/write.
parent.child relationships
folder access level
Edit and Read opportunity
Opportunity campaign related list - Contact campaign related list

48. A workflow alert cannot be tracked...
your organization's workflow
Case queue
in activity history
Page layouts

49. If the data validation at web to lead form fails - who will get the error report?
Use cases for Case Hierarchies
Opportunity campaign related list - Contact campaign related list
Metric and gauge
The designated weblead owner gets an email

50. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Skill requirements - Product categories - Customer types - Service levels
Case queue
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Elements within a Page Layout