Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The size limit for documents uploaded is...






2. List the functions of the Data Loader






3. Show up to 2000 records in the record count display - Print up to 1000 records in print view






4. When is it appropriate to use the Import Wizard vs. the Data Loader?






5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






6. If a standard object is renamed - the reports are renamed based on...






7. Two options for restricting access via IP Ranges






8. Name three sources from which cases can be created.






9. As a ________________ you can create page layout in the console and assign it to profiles.






10. An account team can be added by all except...






11. Standard User Permissions + can edit - approve - activate and delete contracts






12. Allows you to define different sets of picklist values for both standard and custom picklist.






13. Reports that must be used to create dashboard components.






14. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






15. What is Salesforce?






16. Records in _____________ do not count against your organization's storage limits.






17. The system ___________ std lead fields to standard account - contact - and oppy fields.






18. List the type of case queues commonly used by call centers.






19. Which one of these may be a controlling field and a dependent field?






20. Field level security cannot be used to...






21. You can map a custom lead field...






22. As an admin - you can schedule regular data imports...






23. How does the Import Wizard perform matching when updating records?






24. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?






25. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






26. How many Editions are there in SFDC?






27. We cannot create sharing rules on...






28. The documents tab does not contain...






29. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






30. What is true about look up relationships?






31. Standard picklist fields can be controlling fields but...






32. Can only view records






33. ______________ will not give access to opportunity records that was previously a restricted account.






34. You can delete the _____________ that is on an oppy.






35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






36. What information in the user record cannot be captured without a custom field?






37. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






38. What is conditional highlighting for reports?






39. Determines the level of access to the dashboard data






40. A public group is a grouping of all except...






41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






42. Which information not captured on user record in Salesforce?






43. Give an example of a one-to many relationship between standard objects.






44. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






45. What objects may be imported or updated using the Import Wizard?






46. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






47. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






48. Custom objects are...






49. Field level security cannot be used to...






50. Newsletter Settings: To which email address does Salesforce CRM send an activation message?