Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about look up relationship?
Value is always required
One solution field
1 day
using the data loader

2. When a case is deleted - following are deleted except
Master-detail - many-to-many - lookup - hierarchical
except Campaign
Case tasks
Forecasts

3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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4. Business process is available in following objects: _______________
cause data loss
Business Hours
View the account - Edit the account
Lead - Contact - Solution

5. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
250
The email address of the user whose identify is being confirmed.
Profile
except Campaign

6. To edit opportunity permission - where would you make the change?
Profile
except Campaign
Default Locale - Default Language - Default Time Zone
a campaign member

7. You can delete the _____________ that is on an oppy.
std price book or a price book
Give a list of campaigns that influenced the user
Case Escalation Rule
different types of sharing rules

8. Custom summary formulas are...
None of the users
system administrator
Opportunity campaign related list - Contact campaign related list
calculations on summary fields

9. While scheduling an email reports user specifies all except...
A tab that combines a list view and related records into one screen with different frames.
except Campaign
link to report
the recycle bin

10. Which of the following does not need business process?
System Administrator
make a field required
Contacts
Hire date

11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
able to delete accounts
Use cases for Email-to-Case
All users
YEAR(date_c) =YEAR(today())

12. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
the Professional Edition
Profile
5 MB
lead conversion

13. Specifying a "running user" in dashboard means...
Contacts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Any user can view all records that the running user role can view

14. A lookup field relationship...
links two objects together
anyone in the team
Page layouts
not enforced

15. When is it appropriate to use the Import Wizard vs. the Data Loader?
reportable
Rcord type
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
be shared

16. Create ads that display on search engines is possible in SFDC using...
Show details and add events
different types of sharing rules
Google
30 days

17. List the type of case queues commonly used by call centers.
Download AppExchange Packages
Contacts
Skill requirements - Product categories - Customer types - Service levels
build a custom forecast for the same

18. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Salesforce and Marketing Automation - Customer Support Management
rollup summary field
None of the users
Case

19. A custom lead field can be mapped to...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Line
One solution field
A tab that combines a list view and related records into one screen with different frames.

20. You can customize Profile to restrict users' ability to...
Any user can view all records that the running user role can view
Automated rules
log in to SFDC Profile
routed to a default lead creator via email

21. Record types are used to implement custom business processes by associating them to specific
own a record and not see it
std price book or a price book
Profile
Page layouts

22. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
lead assignment rule
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Create a report
None of the users

23. You can map a single column from the csv file to...
Profile controls
3 or more hours per day
multiple fields in SFDC
500

24. Who can view campaigns?
version control capabilities
Custom Field
The designated weblead owner gets an email
All users

25. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Salesforce and Marketing Automation - Customer Support Management
All users of SFDC who have access to campaigns objects
Hire date

26. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Summary and table
many to much
Use cases for Case Hierarchies

27. Sharing rule: ________ that grant access to groups of users.
Sales Cloud
Manage Letterheads - Manage Public Templates - Edit HTML Templates
4k
Automated rules

28. Sharing rules can be formed on the following except...
List view
std price book or a price book
Objects on managed packages
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

29. Applications are built on which platform?
Custom summary and matrix reports
salesforce.com portal
web-to-lead
Force.com

30. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
the level of visibility
conditional highlighting
4000

31. Super User - Can customize and administer the application
System Administrator
Salesforce and Marketing Automation - Customer Support Management
lead assignment rule
Lead - Contact - Solution

32. Picklist dependency rules are __________ during import.
not enforced
User can log out all unsaved data is lost
Hire Date
web-to-lead

33. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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34. Conditional highlighting is used only in...
Solutions - Accounts - Opportunities
Summary and table
Case
summary and matrix

35. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Value is always required
the Professional Edition
many to much

36. A role controls __________ that users have to an organization's data.
Opportunity campaign related list - Contact campaign related list
To use Case Queues to manage Cases
Profile controls
the level of visibility

37. The # of business hours that can be set for the organization to operate
5 MB
Unlimited
The user is not able to edit it because it is read-only
Custom objects - Field level security

38. The account owner - opportunit owners - and case owners...
Use cases for Web-to-Case
Contract Manager
can be different users
Ideas

39. Can only view records
system administrator
the new label value
Read-Only
3

40. In order to implement more than one business process - ____________must also be implemented.
summary and matrix reports
the level of visibility
own a record and not see it
multiple record types

41. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Territory Management
Workflows
Case Auto-Response Rule
User can log out all unsaved data is lost

42. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
your organization's workflow
Custom picklist
Value is always required

43. As a ________________ you can create page layout in the console and assign it to profiles.
Objects on managed packages
Google adwords
The email address of the user whose identify is being confirmed.
system administrator

44. You can then associate each business process with one or more record types and make it available to users...
a campaign member
based on their profile
Solutions - Accounts - Opportunities
Salesforce CRM workflow

45. A delegated approver can revoke a...
Call Support - Call Sales - Log a case online - Email Support
previously approved process
Custom picklist
Edit and Read opportunity

46. We cannot create sharing rules on...
System Administrator
build a custom forecast for the same
objects in a managed package
your organization's workflow

47. Field level security cannot be used to...
Salesforce and Marketing Automation - Customer Support Management
make a field required
links two objects together
multiple fields in SFDC

48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Hire Date
The Marketing User check box on the user profile page
Custom picklist
Set thresholds for report analysis

49. If a standard object is renamed - the reports are renamed based on...
Elements within a Page Layout
Account - Contacts - Opportunities
multiple record types
the new label value

50. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
A tab that combines a list view and related records into one screen with different frames.
must be between 5 and 50
Field level security