Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






2. What data can you request for in the weekly data export?






3. Users can _____________ from the sidebar and advanced search






4. What is Salesforce?






5. What information in the user record cannot be captured without a custom field?






6. Types of relationships that can exist between objects






7. In list view enhancements - users cannot export list results to...






8. Standard picklist fields can be controlling fields but...






9. During a lead import - you can choose to enable ___________ as part of the import.






10. The administrator wants to track data over a period of time. Which graph would he use?






11. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






13. The maximum number of values allowed in a controlling field.






14. A custom lead field can be mapped to...






15. Specifying a "running user" in dashboard means...






16. How would an administrator modify lookup records in a console layout?






17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






18. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






19. Field level security cannot be used to...






20. Page Layout - Field level security - Record Types






21. Allows you to define different sets of picklist values for both standard and custom picklist.






22. Name three sources from which cases can be created.






23. Standard User Permissions + can edit - approve - activate and delete contracts






24. Opportunities and quotes are a part of which cloud?






25. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






26. Recycle bin houses deleted data for...






27. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






28. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






29. Which one of these may be a controlling field and a dependent field?






30. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






31. A role has a ________ relationship with users.






32. Who can view a campaign in SFDC?






33. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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34. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






35. Personal tags cannot...






36. Which report formats must be used to create dashboard components?






37. Show up to 2000 records in the record count display - Print up to 1000 records in print view






38. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






39. To edit opportunity permission - where would you make the change?






40. If a standard object is renamed - the reports are renamed based on...






41. ______________ will not give access to opportunity records that was previously a restricted account.






42. Conditional formatting is available for...






43. We cannot create sharing rules on...






44. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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45. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






46. A role controls __________ that users have to an organization's data.






47. A _____________ cannot be the controlling field for a dependent field.






48. Users with access to opportunities as sales team members cannot...






49. A custom multi-select pick list cannot be a...






50. How does the Import Wizard perform matching when updating records?