Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Available out of box - cannot be deleted (You can change the label name).
Sales Team Role
Standard Field
Use cases for Case Hierarchies
many to much

2. Picklist dependency rules are __________ during import.
search for public tags
not enforced
territory management
able to upgrade to other version

3. Error on failed web to lead validation is...
The designated weblead owner gets an email
routed to a default lead creator via email
Insert - update - upsert - delete
Permissions

4. What is the role of Primary Object when creating custom report types?
before it is saved in Salesforce
std price book or a price book
To let the user select values in the view picklist
forecast role hierarchy

5. Sharing rule: ________ that grant access to groups of users.
User setting
Automated rules
Force.com
Rules and the use of Email Templates

6. What data can you export out of SFDC?
components of a profile
All organization data
csv files
Master-detail - many-to-many - lookup - hierarchical

7. Name three settings on the Company Information page that administrators can edit.
As short as a day and as long as a forever
To use a Case Assignment
Default Locale - Default Language - Default Time Zone
except Campaign

8. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
many to much
Ideas
salesforce.com portal
IP address is unknown

9. Users with access to opportunities as sales team members cannot...
300
extend sharing for those records
Profile controls
a campaign member

10. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
forecast role hierarchy
controlling field for a dependent field
40
Components of the Console Tab

11. Personal tags cannot...
Rcord type
be shared
YEAR(date_c) =YEAR(today())
To display extended web content on SF window

12. Determines the level of access to the dashboard data
API
Contacts
Show details and add events
A running user

13. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
300
5 MB
own a record and not see it

14. An account team can be added by all except...
3 or more hours per day
anyone in the team
Case Auto-Response Rule
Fiscal year - Licenses - Language - locale - time zones

15. Standard User Permissions + can import leads for the organization
Marketing User
To use Case Queues to manage Cases
std price book or a price book
View all data

16. A role has a ________ relationship with users.
custom multi select picklist
Components of the Console Tab
many to many
Manage Letterheads - Manage Public Templates - Edit HTML Templates

17. Which information not captured on user record in Salesforce?
The Marketing User check box on the user profile page
Give a list of campaigns that influenced the user
Hire Date
Basically - the Gmail model - all you data is stored on servers

18. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Workflow rules
The Marketing User profile
used on an oppy

19. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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20. You cannot delete a product that is...
lead conversion
50000
Permissions
used on an oppy

21. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
System Administrator
routed to a default lead creator via email
View all data
Profile controls

22. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Download AppExchange Packages
in activity history
Metric and gauge

23. Which of the following does not need business process?
using the data loader
Field level security
able to upgrade to other version
Contacts

24. The maximum # of time trigger actions
40
Rules and the use of Email Templates
summary and matrix
To use the campaign import wizards

25. List the type of case queues commonly used by call centers.
Case tasks
be shared
Skill requirements - Product categories - Customer types - Service levels
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

26. During a lead import - you can choose to enable ___________ as part of the import.
The Marketing User profile
active assignment rules
calculations on summary fields
version control capabilities

27. The documents tab does not contain...
Mini Page Layout
version control capabilities
Profile
territory management

28. Campaigns and opportunities have a _____________ relationship.
Call Support - Call Sales - Log a case online - Email Support
Role settings
many to much
the Professional Edition

29. A person account is different from a business account because...
User setting
Salesforce and Marketing Automation - Customer Support Management
There is only one record type in person account - There is no contact related list in person account
Metric - table - gauge - chart - S-Control - VF page

30. Your recycle bin record limit is _____times the MBs in your general storage
multiple record types
summary and matrix
250
Master-detail - many-to-many - lookup - hierarchical

31. Inline editing updates the field when...
User setting
the record is saved/updated
Components of the Console Tab
csv files

32. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
not enforced
To use the campaign import wizards
Basically - the Gmail model - all you data is stored on servers

33. We cannot create sharing rules on...
Gets assigned to lead owner's territory
Case
objects in a managed package
Metric and gauge

34. A public group is a grouping of all except...
There is only one record type in person account - There is no contact related list in person account
The Marketing User check box on the user profile page
Mini Page Layout
Queue

35. A record of contact with customer support. A customer is reporting a problem or asking a question.
components of a profile
Basically - the Gmail model - all you data is stored on servers
Manage public documents
Case

36. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
number from percentage
Standard User
Salesforce CRM workflow
multiple record types

37. Allows you to define different sets of picklist values for both standard and custom picklist.
to a case
Profile
Rcord type
Workflows

38. How does the Import Wizard perform matching when updating records?
Salesforce ID
Use cases for Web-to-Case
Automated rules
Standard users

39. The maximum number of values allowed in a controlling field.
300
one language at a time
the new label value
Components of the Console Tab

40. Standard User Permissions + can edit - approve - activate and delete contracts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Fiscal year - Licenses - Language - locale - time zones
Custom summary and matrix reports
Contract Manager

41. Reports that must be used to create dashboard components.
Google
Use cases for Case Hierarchies
They are upgradeable
Custom summary and matrix reports

42. What is conditional highlighting for reports?
Marketing User
Set thresholds for report analysis
Role settings
When a Lead is converted

43. Where would you make changes in order to make default tabs visible?
conditional highlighting
User setting
able to delete accounts
lead assignment rule

44. There are _________ to new picklist or multi-select picklist values for any field during a single import
references another summary formula
no limits
summary and matrix
able to upgrade to other version

45. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
own a record and not see it
Export to excel
make a field required

46. Record types are not available in...
Rcord type
the Professional Edition
Use cases for Web-to-Case
Contacts

47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Sales Cloud
based on their profile
To capture unique data of the business
using the custom summary field

48. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Sales Team Role
Salesforce and Marketing Automation - Customer Support Management
Territory Management

49. What can stop a scheduled report-dashboard run?
Use cases for Case Hierarchies
Account - Contacts - Opportunities
The running user does not have access to the dashboard folder
5 MB

50. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
1
links two objects together
build a custom forecast for the same
Case Escalation Rule