Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
multiple fields in SFDC
Forecasts
territory management
make a field required

2. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
500
Components of the Console Tab
Manage Letterheads - Manage Public Templates - Edit HTML Templates
anyone in the team

3. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
summary and matrix
Standard users
The user loses all unsaved data after terminating the session
Custom picklist

4. Specifying a "running user" in dashboard means...
automatically maps
Page layouts
Any user can view all records that the running user role can view
Standard User

5. A custom lead field can be mapped to...
One solution field
no limits
summary and matrix
Case Escalation Rule

6. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Use cases for Web-to-Case
same access to the document
Force.com

7. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Ideas
Configure the settings and rules for Case processing - including Business Hours - and Escalation
system administrator
Custom objects - Field level security

8. Applications are built on which platform?
Field level security
Force.com
Standard User
search for public tags

9. Where would you make changes in order to make default tabs visible?
Show details and add events
User setting
To let the user select values in the view picklist
Workflows

10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Case Escalation Rule
make a field required
The user is not able to edit it because it is read-only

11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
able to upgrade to other version
500
objects in a managed package
Permissions

12. Software-as-a-service (SaaS) model
territory management
Basically - the Gmail model - all you data is stored on servers
Objects on managed packages
To let the user select values in the view picklist

13. Campaigns and opportunities have a _____________ relationship.
The user is not able to edit it because it is read-only
many to much
Hire date
When a Lead is converted

14. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
system administrator
Edit on solution
Standard Field
Basically - the Gmail model - all you data is stored on servers

15. Sharing rule: ________ that grant access to groups of users.
Show details and add events
Automated rules
upgrade a managed application
5

16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Custom summary and matrix reports
Case Auto-Response Rule
Workflow rules
link to report

17. Name three settings on the Company Information page that administrators can edit.
Master-detail - many-to-many - lookup - hierarchical
Value is always required
5 MB
Default Locale - Default Language - Default Time Zone

18. What is the use of campaign influence feature on oportunities?
Default Locale - Default Language - Default Time Zone
Give a list of campaigns that influenced the user
To display extended web content on SF window
system administrator

19. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
summary and matrix reports
Show details and add events
Value is always required

20. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
version control capabilities
able to delete accounts
salesforce.com portal
Case

21. Custom summary formula on report...
300
To use a Case Assignment
extend sharing for those records
references another summary formula

22. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Elements within a Page Layout
Solution Manager
A tab that combines a list view and related records into one screen with different frames.
50000

23. Standard objects examples
Profile
Solutions - Accounts - Opportunities
A tab that combines a list view and related records into one screen with different frames.
Summary or matrix (with at least one level of grouping)

24. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
an error report after the loading
tasks scheduled calendar events
Export to excel
To use Case Queues to manage Cases

25. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
One solution field
build a custom forecast for the same
User setting

26. You can use conditional highlighting for which types of reports?
summary and matrix reports
own a record and not see it
Role settings
Any user can view all records that the running user role can view

27. Standard picklist fields can be controlling fields but...
Metric and gauge
Manage public documents
not dependent fields
Ideas

28. You can create _____________ directly from the csv import file.
based on their profile
make a field required
parent.child relationships
one language at a time

29. Which of these are inherited from objects on homepage in a console layout?
Rcord type
List view
Custom objects - Field level security
Mini Page Layout

30. A lookup field relationship...
All users of SFDC who have access to campaigns objects
rollup summary field
links two objects together
make a field required

31. How many Editions are there in SFDC?
5
5 MB
Manage public documents
Rules and the use of Email Templates

32. Who can import data for all users?
other formula fields
tasks scheduled calendar events
System Administrator profile and Marketing User Profile (import Leads)
Use cases for Email-to-Case

33. You can map a custom lead field...
to a case
Sales Cloud
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
std price book or a price book

34. You can map a single column from the csv file to...
Ideas
Case queue
link to report
multiple fields in SFDC

35. Used to escalate a case if it has not been resolved within a specified period of time.
All organization data
Objects on managed packages
Case Escalation Rule
Hire date

36. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Profile controls
objects in a managed package
based on their profile

37. Personal tags cannot...
be shared
Territory Management
not dependent fields
To use a Case Assignment

38. To edit opportunity permission - where would you make the change?
Mini Page Layout
Profile
Tabular reports
5

39. The maximum number of values allowed in a controlling field.
300
build a custom forecast for the same
Basically - the Gmail model - all you data is stored on servers
in activity history

40. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it
Case
before it is saved in Salesforce

41. Who can view a campaign in SFDC?
summary and matrix
Business Hours
A running user
All users of SFDC who have access to campaigns objects

42. Custom objects are...
an error report after the loading
reportable
There is only one record type in person account - There is no contact related list in person account
Workflows

43. Available out of box - cannot be deleted (You can change the label name).
Standard Field
based on their profile
Insert - update - upsert - delete
able to delete accounts

44. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Permissions
Difference between workflow rule and workflow approval process
Tabular reports
Elements within a Page Layout

45. Users with access to opportunities as sales team members cannot...
Standard Field
A tab that combines a list view and related records into one screen with different frames.
not enforced
extend sharing for those records

46. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
multiple record types
As short as a day and as long as a forever
own a record and not see it

47. List Dashboard component types
Profile controls
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To let the user select values in the view picklist
Metric - table - gauge - chart - S-Control - VF page

48. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Solution Manager
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

49. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
All users of SFDC who have access to campaigns objects
Campaign Member or Contact Role
All users

50. What can a user do an account record that has been manually shard read/write with him/her?
except Campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile
View the account - Edit the account