Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing rules can be formed on the following except...
Master-detail - many-to-many - lookup - hierarchical
Configure the settings and rules for Case processing - including Business Hours - and Escalation
own a record and not see it
Objects on managed packages

2. Software-as-a-service (SaaS) model
Workflow rules
parent.child relationships
Basically - the Gmail model - all you data is stored on servers
Role settings

3. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
List view
web-to-lead
To use Case Queues to manage Cases

4. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Ideas
using the custom summary field
Manage public documents
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

5. What objects may be imported or updated using the Import Wizard?
upgrade a managed application
Accounts - Contacts - Leads - Solutions - and Custom objects
Line
User can log out all unsaved data is lost

6. It is possible for a user to...
own a record and not see it
folder access level
Set thresholds for report analysis
300

7. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
upgrade a managed application
number from percentage
Create a report

8. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
the recycle bin
lead assignment rule
Sales Cloud

9. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
User setting
web-to-lead
cause data loss
a campaign member

10. Name three benefits of the cloud computing model.
Use cases for Web-to-Case
Create a report
Export to excel
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

11. An account team can be added by all except...
dashboard components
use everywhere rule
own a record and not see it
anyone in the team

12. Permission to add a category to a solution require which permission
40
Create on solution
User can log out all unsaved data is lost
before it is saved in Salesforce

13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
many to many
same access to the document
Custom objects - Field level security

14. You can create _____________ directly from the csv import file.
parent.child relationships
250
build a custom forecast for the same
5 MB

15. Which one of these may be a controlling field and a dependent field?
Custom picklist
The user loses all unsaved data after terminating the session
routed to a default lead creator via email
250

16. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Line
summary and matrix reports
To use the campaign import wizards
Components of the Console Tab

17. Types of relationships that can exist between objects
using the custom summary field
Google
Master-detail - many-to-many - lookup - hierarchical
the level of visibility

18. Managed package is always...
the Professional Edition
controlling field for a dependent field
YEAR(date_c) =YEAR(today())
able to upgrade to other version

19. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
Campaign Member or Contact Role
web-to-lead
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

20. Name the standard applications in the list.
custom multi select picklist
Create on solution
Solutions - Accounts - Opportunities
Marketing -Call Center

21. ______________ will not give access to opportunity records that was previously a restricted account.
Marketing User
Custom objects - Field level security
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Adding a user to the sales team group

22. Create ads that display on search engines is possible in SFDC using...
own a record and not see it
conditional highlighting
Google
Marketing User

23. Field level security cannot be used to...
Case
All organization data
make a field required
Custom picklist

24. Users with access to opportunities as sales team members cannot...
Salesforce and Marketing Automation - Customer Support Management
To use the campaign import wizards
Metric - table - gauge - chart - S-Control - VF page
extend sharing for those records

25. A custom multi-select pick list cannot be a...
5 MB
able to upgrade to other version
controlling field for a dependent field
the Professional Edition

26. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
except Campaign
be shared
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Workflow rules

27. To edit opportunity permission - where would you make the change?
Use cases for Web-to-Case
Profile controls
Profile
All users of SFDC who have access to campaigns objects

28. Standard User Permissions + can manage published solutions + can manage solution categories
log in to SFDC Profile
lead assignment rule
5
Solution Manager

29. A lookup field relationship...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
multiple fields in SFDC
links two objects together
web-to-lead

30. Which graphs rely on grand total for dashboards?
many to many
All users of SFDC who have access to campaigns objects
Metric and gauge
anyone in the team

31. Record types are not available in...
Automated rules
Standard Field
before it is saved in Salesforce
the Professional Edition

32. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
The Marketing User check box on the user profile page
before it is saved in Salesforce
lead assignment rule
As short as a day and as long as a forever

33. Partner Portal: Users login to the web portal rather than through the...
5 MB
Business Hours
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
salesforce.com portal

34. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
lead assignment rule
Opportunity campaign related list - Contact campaign related list
components of a profile

35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Any user can view all records that the running user role can view
delete the field
500

36. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
1 day
delete the field
routed to a default lead creator via email
IP address is unknown

37. Sharing rule: ________ that grant access to groups of users.
Adding a user to the sales team group
the recycle bin
anyone in the team
Automated rules

38. Personal tags cannot...
no limits
based on their profile
Workflow rules
be shared

39. Conditional highlighting is used only in...
the Professional Edition
summary and matrix
Account - Contacts - Opportunities
Line

40. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
1
30 days
The user is not able to edit it because it is read-only
anyone in the team

41. History tracking can be performed on the following standard objects except...
Fiscal year - Licenses - Language - locale - time zones
no limits
Forecasts
Use cases for Email-to-Case

42. When you configure search settings for your organization - the new value...
build a custom forecast for the same
forecast role hierarchy
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
must be between 5 and 50

43. If a standard object is renamed - the reports are renamed based on...
To use the campaign import wizards
Manage Letterheads - Manage Public Templates - Edit HTML Templates
the new label value
able to delete accounts

44. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Rcord type
Gets assigned to lead owner's territory
To use a Case Assignment

45. How does the Import Wizard perform matching when updating records?
be shared
The Marketing User profile
Salesforce ID
Case queue

46. Dated exchange rates can be set in the time range of...
except Campaign
Profile controls
Solution Manager
As short as a day and as long as a forever

47. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Standard Field
Hire date
The designated weblead owner gets an email
50000

48. The create new folder link will only be visible to users with which permission?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Manage public documents
Use cases for Email-to-Case
parent.child relationships

49. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
300
routed to a default lead creator via email
using the data loader
Case Auto-Response Rule

50. Users can _____________ from the sidebar and advanced search
custom multi select picklist
search for public tags
Marketing User
Custom forecasting