Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The system ___________ std lead fields to standard account - contact - and oppy fields.
Manage public documents
automatically maps
Adding a user to the sales team group
to a case

2. You can create _____________ directly from the csv import file.
Hire Date
parent.child relationships
Workflow rules
salesforce.com portal

3. Field level security cannot be used to...
many to many
make a field required
folder access level
Hire date

4. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Custom objects - Field level security
To capture unique data of the business
Sales Team Role
cause data loss

5. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
the record is saved/updated
Custom Field
Case tasks

6. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Salesforce and Marketing Automation - Customer Support Management
Workflows
1

7. What information in the user record cannot be captured without a custom field?
Hire date
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
multiple record types
be shared

8. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
To use Case Queues to manage Cases
previously approved process
Show details and add events
Tabular reports

9. When is it appropriate to use the Import Wizard vs. the Data Loader?
search for public tags
anyone in the team
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
View all data

10. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Metric and gauge
link to report
must be between 5 and 50
different types of sharing rules

11. A lookup field relationship...
web-to-lead
Master-detail - many-to-many - lookup - hierarchical
links two objects together
One solution field

12. Users with access to opportunities as sales team members cannot...
extend sharing for those records
1 day
50000
delete the field

13. A custom lead field can be mapped to...
denied
Solutions - Accounts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
One solution field

14. Sharing rule: ________ that grant access to groups of users.
The running user does not have access to the dashboard folder
3 or more hours per day
Automated rules
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

15. Permission to add a category to a solution require which permission
Edit and Read opportunity
Create on solution
The user loses all unsaved data after terminating the session
web-to-lead

16. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Read-Only
IP address is unknown
your organization's workflow
Case queue

17. The documents tab does not contain...
own a record and not see it
Objects on managed packages
version control capabilities
cause data loss

18. The administrator wants to track data over a period of time. Which graph would he use?
not dependent fields
Line
Objects on managed packages
Case queue

19. In list view enhancements - users cannot export list results to...
To use the campaign import wizards
csv files
previously approved process
To let the user select values in the view picklist

20. What is the role of Primary Object when creating custom report types?
Value is always required
To let the user select values in the view picklist
Ideas
Use cases for Email-to-Case

21. Standard User Permissions + can import leads for the organization
Marketing User
Salesforce CRM workflow
build a custom forecast for the same
Accounts to Opportunities - or Contacts to Cases

22. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Ideas
Solutions - Accounts - Opportunities
based on their profile

23. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
None of the users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
IP address is unknown
lead assignment rule

24. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
The user is not able to edit it because it is read-only
a campaign member
5

25. Custom summary formula on report...
250
None of the users
references another summary formula
There is only one record type in person account - There is no contact related list in person account

26. Page layouts are assigned to users based on...
Manage public documents
Role settings
Force.com
3

27. A role has a ________ relationship with users.
Insert - update - upsert - delete
able to delete accounts
many to many
version control capabilities

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Marketing -Call Center
Custom summary and matrix reports
Field level security

29. Page Layout - Field level security - Record Types
Accounts to Opportunities - or Contacts to Cases
components of a profile
Default Locale - Default Language - Default Time Zone
lead assignment rule

30. What data can you export out of SFDC?
All organization data
Case
Adding a user to the sales team group
summary and matrix

31. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Components of the Console Tab
build a custom forecast for the same
3 or more hours per day
dashboard components

32. The create new folder link will only be visible to users with which permission?
Manage public documents
Profile controls
Set thresholds for report analysis
The running user does not have access to the dashboard folder

33. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Contacts
300
Google adwords

34. Conditional formatting is available for...
The Marketing User check box on the user profile page
web-to-lead
4000
Summary and table

35. What is conditional highlighting for reports?
multiple fields in SFDC
Sales Team Role
Default Locale - Default Language - Default Time Zone
Set thresholds for report analysis

36. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Insert - update - upsert - delete
many to much
Components of the Console Tab

37. Inline editing updates the field when...
using the custom summary field
the record is saved/updated
API
link to report

38. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
The user loses all unsaved data after terminating the session
summary and matrix
Export to excel

39. Which is not a standard business object?
delete the field
Custom Field
Ideas
As short as a day and as long as a forever

40. Who can view campaigns?
Queue
All users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Contract Manager

41. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
300
Tabular reports
Territory Management
The Marketing User check box on the user profile page

42. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
System Administrator profile and Marketing User Profile (import Leads)
parent.child relationships
Rcord type

43. It is possible for a user to...
own a record and not see it
previously approved process
cause data loss
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

44. Charts - Tables - Metrics - Gauge
Custom objects - Field level security
dashboard components
Default Locale - Default Language - Default Time Zone
User setting

45. You can import only ___________ per CSV file.
territory management
custom multi select picklist
one language at a time
Case Escalation Rule

46. The account owner - opportunit owners - and case owners...
can be different users
Opportunity campaign related list - Contact campaign related list
System Administrator profile and Marketing User Profile (import Leads)
same access to the document

47. How would an administrator modify lookup records in a console layout?
Automated rules
Insert - update - upsert - delete
summary and matrix
Mini Page Layout

48. Conditional highlighting is used only in...
Objects on managed packages
the new label value
summary and matrix
The designated weblead owner gets an email

49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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50. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Elements within a Page Layout
List view
Standard User
3 or more hours per day