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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
500
Accounts - Contacts - Leads - Solutions - and Custom objects
Tabular reports
2. Business process is available in following objects: _______________
Lead - Contact - Solution
Salesforce ID
The Marketing User profile
Accounts - Contacts - Leads - Solutions - and Custom objects
3. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
cause data loss
Accounts to Opportunities - or Contacts to Cases
previously approved process
4. Who can view campaigns?
System Administrator
To use the campaign import wizards
One solution field
All users
5. The maximum number of values allowed in a controlling field.
4k
tasks scheduled calendar events
link to report
300
6. You can modify the contents of a folder if the ______________ is set to read/write.
std price book or a price book
Google adwords
Profile
folder access level
7. Used to escalate a case if it has not been resolved within a specified period of time.
Workflow rules
Case Escalation Rule
None of the users
be shared
8. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
build a custom forecast for the same
own a record and not see it
IP address is unknown
All users
9. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Custom Field
Create a report
Default Locale - Default Language - Default Time Zone
Google
10. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
To use a Case Assignment
use everywhere rule
50000
objects in a managed package
11. If using customizable forecasting - there is a seperate...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
forecast role hierarchy
Territory Management
IP address is unknown
12. In order to implement more than one business process - ____________must also be implemented.
Custom summary and matrix reports
Skill requirements - Product categories - Customer types - Service levels
300
multiple record types
13. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Accounts to Opportunities - or Contacts to Cases
objects in a managed package
The Marketing User profile
Summary and table
14. Your recycle bin record limit is _____times the MBs in your general storage
based on their profile
250
To use Case Queues to manage Cases
Hire Date
15. A public group is a grouping of all except...
not enforced
use everywhere rule
Queue
3 or more hours per day
16. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
anyone in the team
upgrade a managed application
Workflow rules
Unlimited
17. Sharing rule: ________ that grant access to groups of users.
cause data loss
Automated rules
Set thresholds for report analysis
no limits
18. The # of business hours that can be set for the organization to operate
Unlimited
number from percentage
Sales Cloud
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
19. Standard objects examples
Solutions - Accounts - Opportunities
Value is always required
different types of sharing rules
Solution Manager
20. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
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on line
183
21. List the functions of the Data Loader
no limits
csv files
40
Insert - update - upsert - delete
22. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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on line
183
23. Picklist dependency rules are __________ during import.
Summary and table
User setting
parent.child relationships
not enforced
24. Which salesforce.com feature allows the org to capture ROI on online advertising?
To use a Case Assignment
forecast role hierarchy
Case Escalation Rule
Google adwords
25. What data can you export out of SFDC?
All organization data
40
Elements within a Page Layout
1
26. What can stop a scheduled report-dashboard run?
Salesforce and Marketing Automation - Customer Support Management
The Marketing User check box on the user profile page
Accounts to Opportunities - or Contacts to Cases
The running user does not have access to the dashboard folder
27. The system ___________ std lead fields to standard account - contact - and oppy fields.
able to upgrade to other version
folder access level
automatically maps
50000
28. Allows you to define different sets of picklist values for both standard and custom picklist.
Fiscal year - Licenses - Language - locale - time zones
routed to a default lead creator via email
different types of sharing rules
Rcord type
29. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
folder access level
To use the campaign import wizards
To capture unique data of the business
The Marketing User check box on the user profile page
30. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
used on an oppy
Edit and Read opportunity
The running user does not have access to the dashboard folder
Page layouts
31. May be used to group related cases - or to split one case into many different parts.
300
able to upgrade to other version
30 days
Use cases for Case Hierarchies
32. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
All organization data
There is only one record type in person account - There is no contact related list in person account
Forecasts
33. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Automated rules
Read-Only
reportable
34. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
List view
able to delete accounts
different types of sharing rules
Show details and add events
35. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
active assignment rules
Edit on solution
300
Opportunity campaign related list - Contact campaign related list
36. In list view enhancements - users cannot export list results to...
csv files
routed to a default lead creator via email
lead assignment rule
Custom summary and matrix reports
37. There are _________ to new picklist or multi-select picklist values for any field during a single import
Business Hours
summary and matrix reports
no limits
Metric - table - gauge - chart - S-Control - VF page
38. Page Layout - Field level security - Record Types
many to much
Territory Management
components of a profile
To use Case Queues to manage Cases
39. The account owner - opportunit owners - and case owners...
Sales Cloud
Custom Field
can be different users
Objects on managed packages
40. Which of the following does not need business process?
Download AppExchange Packages
not dependent fields
Contacts
The email address of the user whose identify is being confirmed.
41. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
API
The user loses all unsaved data after terminating the session
except Campaign
They are upgradeable
42. What is conditional highlighting for reports?
Summary or matrix (with at least one level of grouping)
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
references another summary formula
Set thresholds for report analysis
43. Records in _____________ do not count against your organization's storage limits.
Case Auto-Response Rule
active assignment rules
the recycle bin
Case tasks
44. What is the salesforce Console?
System Administrator profile and Marketing User Profile (import Leads)
A tab that combines a list view and related records into one screen with different frames.
version control capabilities
Elements within a Page Layout
45. Custom fiscal year works on a define once and...
Any user can view all records that the running user role can view
Mini Page Layout
use everywhere rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
46. When a case is deleted - following are deleted except
Case tasks
make a field required
Territory Management
upgrade a managed application
47. List Dashboard component types
Set thresholds for report analysis
Metric - table - gauge - chart - S-Control - VF page
30 days
salesforce.com portal
48. Conditional formatting is available for...
active assignment rules
There is only one record type in person account - There is no contact related list in person account
YEAR(date_c) =YEAR(today())
Summary and table
49. Salesforce for Microsoft Outlook is which type of client?
API
Use cases for Case Hierarchies
Sales Team Role
The Marketing User profile
50. _____________can import a maximum of 500 account records in a session.
Standard users
objects in a managed package
Permissions
Edit on solution
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