Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard objects examples
Business Hours
anyone in the team
Solutions - Accounts - Opportunities
Profile

2. What information in the user record cannot be captured without a custom field?
API
link to report
All users of SFDC who have access to campaigns objects
Hire date

3. A delegated approver can revoke a...
View all data
Case queue
previously approved process
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

4. What is the limit on the compiled size of the formula field?
Hire date
4k
must be between 5 and 50
Basically - the Gmail model - all you data is stored on servers

5. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Sales Cloud
List view
in activity history

6. Applications are built on which platform?
the Professional Edition
Force.com
Salesforce ID
dashboard components

7. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
When a Lead is converted
Ideas
YEAR(date_c) =YEAR(today())

8. What is the role of Primary Object when creating custom report types?
system administrator
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Standard users
To let the user select values in the view picklist

9. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
use everywhere rule
Rules and the use of Email Templates
4k
Google adwords

10. A _____________ cannot be the controlling field for a dependent field.
5 MB
custom multi select picklist
salesforce.com portal
multiple record types

11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
List view
A tab that combines a list view and related records into one screen with different frames.
your organization's workflow

12. A custom multi-select pick list cannot be a...
the Professional Edition
territory management
controlling field for a dependent field
Metric and gauge

13. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Google
Solution Manager
summary and matrix reports
territory management

14. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Edit on solution
To use Case Queues to manage Cases
before it is saved in Salesforce
can be different users

15. Personal tags cannot...
be shared
to a case
1 day
summary and matrix reports

16. Which of the following does not need business process?
Workflows
Contacts
make a field required
no limits

17. A role controls __________ that users have to an organization's data.
Difference between workflow rule and workflow approval process
Show details and add events
Give a list of campaigns that influenced the user
the level of visibility

18. List Dashboard component types
All users of SFDC who have access to campaigns objects
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Metric - table - gauge - chart - S-Control - VF page
folder access level

19. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
conditional highlighting
The designated weblead owner gets an email
Opportunity campaign related list - Contact campaign related list

20. You can modify the contents of a folder if the ______________ is set to read/write.
API
Opportunity campaign related list - Contact campaign related list
folder access level
View the account - Edit the account

21. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
previously approved process
use everywhere rule
Manage Letterheads - Manage Public Templates - Edit HTML Templates
3 or more hours per day

22. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
a campaign member
make a field required
Hire Date
Custom Field

23. The administrator wants to track data over a period of time. Which graph would he use?
Forecasts
Use cases for Web-to-Case
Line
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

24. A lead has been converted. Where can we find the campaigns associated with it?
A running user
Elements within a Page Layout
used on an oppy
Opportunity campaign related list - Contact campaign related list

25. As an admin - you can schedule regular data imports...
Value is always required
using the data loader
std price book or a price book
5 MB

26. In list view enhancements - users cannot export list results to...
Google adwords
Show details and add events
csv files
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

27. If a standard object is renamed - the reports are renamed based on...
Contract Manager
Business Hours
Accounts to Opportunities - or Contacts to Cases
the new label value

28. You can customize Profile to restrict users' ability to...
denied
Google
log in to SFDC Profile
search for public tags

29. Dated exchange rates can be set in the time range of...
active assignment rules
As short as a day and as long as a forever
5 MB
Use cases for Email-to-Case

30. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
web-to-lead
Lead - Contact - Solution
Custom picklist

31. How many lead assignment rules can be active at one time?
1
links two objects together
components of a profile
Queue

32. What is true about look up relationship?
make a field required
csv files
Create on solution
Value is always required

33. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
other formula fields
tasks scheduled calendar events
Call Support - Call Sales - Log a case online - Email Support
Components of the Console Tab

34. Show up to 2000 records in the record count display - Print up to 1000 records in print view
5 MB
Case queue
List view
To display extended web content on SF window

35. Record types are used to implement custom business processes by associating them to specific
Page layouts
Solutions - Accounts - Opportunities
Custom summary and matrix reports
The email address of the user whose identify is being confirmed.

36. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
no limits
anyone in the team
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

37. While scheduling an email reports user specifies all except...
They are upgradeable
different types of sharing rules
link to report
no limits

38. How many roles can you create for your org?
Permissions
a campaign member
To let the user select values in the view picklist
500

39. Charts - Tables - Metrics - Gauge
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
dashboard components
Force.com
Summary or matrix (with at least one level of grouping)

40. To edit opportunity permission - where would you make the change?
anyone in the team
Profile
be shared
link to report

41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
multiple fields in SFDC
Create on solution
Profile
web-to-lead

42. Two options for restricting access via IP Ranges
5
Rules and the use of Email Templates
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To capture unique data of the business

43. A workflow alert cannot be tracked...
in activity history
Adding a user to the sales team group
Default Locale - Default Language - Default Time Zone
Salesforce CRM workflow

44. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Contract Manager
Rules and the use of Email Templates
the recycle bin
Download AppExchange Packages

45. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
objects in a managed package
conditional highlighting
The user loses all unsaved data after terminating the session
territory management

46. A public group is a grouping of all except...
Queue
log in to SFDC Profile
not enforced
40

47. You can map a single column from the csv file to...
multiple fields in SFDC
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Ideas
Contacts

48. Business process is available in following objects: _______________
Lead - Contact - Solution
a campaign member
Marketing -Call Center
many to many

49. What objects may be imported or updated using the Import Wizard?
lead assignment rule
Case Escalation Rule
Accounts - Contacts - Leads - Solutions - and Custom objects
There is only one record type in person account - There is no contact related list in person account

50. Sharing rules can be formed on the following except...
Objects on managed packages
Campaign Member or Contact Role
multiple record types
tasks scheduled calendar events