Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Types of relationships that can exist between objects
Unlimited
reportable
3 or more hours per day
Master-detail - many-to-many - lookup - hierarchical

2. Business process is available in following objects: _______________
Rcord type
Case tasks
Use cases for Email-to-Case
Lead - Contact - Solution

3. Which graphs rely on grand total for dashboards?
Metric and gauge
Adding a user to the sales team group
lead conversion
Accounts - Contacts - Leads - Solutions - and Custom objects

4. A lookup field relationship...
links two objects together
Use cases for Web-to-Case
make a field required
As short as a day and as long as a forever

5. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
build a custom forecast for the same
different types of sharing rules

6. Users with access to opportunities as sales team members cannot...
All users of SFDC who have access to campaigns objects
Objects on managed packages
extend sharing for those records
folder access level

7. Name three settings on the Company Information page that administrators can edit.
summary and matrix
Default Locale - Default Language - Default Time Zone
3 or more hours per day
To display extended web content on SF window

8. Author and the owner do not have the...
Hire date
The user loses all unsaved data after terminating the session
same access to the document
able to delete accounts

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
to a case
extend sharing for those records
There is only one record type in person account - There is no contact related list in person account
delete the field

10. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
3 or more hours per day
To use Case Queues to manage Cases
Unlimited
able to delete accounts

11. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
the new label value
system administrator
territory management

12. The account owner - opportunit owners - and case owners...
can be different users
Master-detail - many-to-many - lookup - hierarchical
delete the field
custom multi select picklist

13. Give an example of where a junction object is used between standard objects.
same access to the document
Campaign Member or Contact Role
based on their profile
Manage Letterheads - Manage Public Templates - Edit HTML Templates

14. How many roles can you create for your org?
Rcord type
Sales Cloud
Use cases for Web-to-Case
500

15. _____________can import a maximum of 500 account records in a session.
Gets assigned to lead owner's territory
5
used on an oppy
Standard users

16. History tracking can be performed on the following standard objects except...
Forecasts
Tabular reports
Territory Management
4000

17. How would an administrator modify lookup records in a console layout?
As short as a day and as long as a forever
Custom objects - Field level security
Mini Page Layout
Master-detail - many-to-many - lookup - hierarchical

18. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
active assignment rules
30 days
territory management

19. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Case Auto-Response Rule
system administrator
System Administrator profile and Marketing User Profile (import Leads)

20. Create ads that display on search engines is possible in SFDC using...
Google
in activity history
controlling field for a dependent field
the recycle bin

21. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Solutions - Accounts - Opportunities
Case Auto-Response Rule
250
log in to SFDC Profile

22. What information in the user record cannot be captured without a custom field?
Hire date
search for public tags
Adding a user to the sales team group
There is only one record type in person account - There is no contact related list in person account

23. The # of business hours that can be set for the organization to operate
Unlimited
lead conversion
Hire Date
the level of visibility

24. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
lead conversion
300
anyone in the team

25. You can map a custom lead field...
The designated weblead owner gets an email
IP address is unknown
to a case
Case tasks

26. A role controls __________ that users have to an organization's data.
one language at a time
Use cases for Web-to-Case
the level of visibility
web-to-lead

27. An online form to capture lead information - Email template response content published on your web site.
One solution field
web-to-lead
your organization's workflow
components of a profile

28. While scheduling an email reports user specifies all except...
custom multi select picklist
None of the users
Salesforce CRM workflow
link to report

29. Picklist dependency rules are __________ during import.
not enforced
Read-Only
System Administrator
components of a profile

30. Name the standard applications in the list.
Forecasts
Marketing -Call Center
3
Ideas

31. What data can you request for in the weekly data export?
Salesforce ID
salesforce.com portal
in activity history
All organization data

32. Custom summary formula on report...
references another summary formula
The designated weblead owner gets an email
One solution field
Difference between workflow rule and workflow approval process

33. It is possible for a user to...
Mini Page Layout
own a record and not see it
Campaign Member or Contact Role
not dependent fields

34. You cannot delete a product that is...
own a record and not see it
used on an oppy
able to upgrade to other version
objects in a managed package

35. Record types are used to implement custom business processes by associating them to specific
A running user
previously approved process
Salesforce and Marketing Automation - Customer Support Management
Page layouts

36. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Contract Manager
Google
Default Locale - Default Language - Default Time Zone

37. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Accounts - Contacts - Leads - Solutions - and Custom objects
denied
Hire Date
1 day

38. Standard objects examples
Profile controls
Solutions - Accounts - Opportunities
cause data loss
Show details and add events

39. Page layouts are assigned to users based on...
Role settings
Create on solution
Gets assigned to lead owner's territory
Solution Manager

40. Who can import data for all users?
Use cases for Case Hierarchies
System Administrator profile and Marketing User Profile (import Leads)
summary and matrix
cause data loss

41. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Solution Manager
Read-Only
All users of SFDC who have access to campaigns objects
Tabular reports

42. List the functions of the Data Loader
To display extended web content on SF window
Marketing User
All users
Insert - update - upsert - delete

43. Managed package is always...
One solution field
able to upgrade to other version
multiple fields in SFDC
to a case

44. The maximum number of values allowed in a controlling field.
upgrade a managed application
The user loses all unsaved data after terminating the session
300
many to many

45. In conditional highlighting - how may maximum conditions are allowed per report?
A running user
3
dashboard components
The user loses all unsaved data after terminating the session

46. Opportunities and quotes are a part of which cloud?
Sales Cloud
Profile controls
Salesforce CRM workflow
use everywhere rule

47. A role has a ________ relationship with users.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Marketing -Call Center
When a Lead is converted
many to many

48. An account team can be added by all except...
extend sharing for those records
anyone in the team
Custom picklist
Unlimited

49. A custom multi-select pick list cannot be a...
Business Hours
able to upgrade to other version
no limits
controlling field for a dependent field

50. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
User setting
Territory Management
Business Hours
YEAR(date_c) =YEAR(today())