Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
make a field required
parent.child relationships

2. Can view - edit and delete their own records
to a case
Salesforce and Marketing Automation - Customer Support Management
Marketing -Call Center
Standard User

3. What is true about managed packages?
a campaign member
conditional highlighting
They are upgradeable
using the custom summary field

4. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Difference between workflow rule and workflow approval process
Basically - the Gmail model - all you data is stored on servers
components of a profile

5. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
links two objects together
Case Escalation Rule
When a Lead is converted

6. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
The user loses all unsaved data after terminating the session
Metric - table - gauge - chart - S-Control - VF page
Default Locale - Default Language - Default Time Zone
4000

7. A person account is different from a business account because...
Objects on managed packages
There is only one record type in person account - There is no contact related list in person account
To capture unique data of the business
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

8. Create ads that display on search engines is possible in SFDC using...
Rcord type
Custom summary and matrix reports
Google
The email address of the user whose identify is being confirmed.

9. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
multiple record types
The user loses all unsaved data after terminating the session
territory management
Show details and add events

10. You can import only ___________ per CSV file.
one language at a time
Default Locale - Default Language - Default Time Zone
an error report after the loading
forecast role hierarchy

11. ____________ is available for custom fiscal years.
tasks scheduled calendar events
build a custom forecast for the same
Custom forecasting
1 day

12. How does the Import Wizard perform matching when updating records?
A running user
except Campaign
Queue
Salesforce ID

13. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Objects on managed packages
Sales Team Role
search for public tags

14. You can create _____________ directly from the csv import file.
parent.child relationships
Mini Page Layout
Custom Field
search for public tags

15. As a ________________ you can create page layout in the console and assign it to profiles.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
system administrator
All organization data
different types of sharing rules

16. Super User - Can customize and administer the application
When a Lead is converted
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
System Administrator
using the data loader

17. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
lead assignment rule
territory management
csv files

18. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
the new label value
Skill requirements - Product categories - Customer types - Service levels
must be between 5 and 50

19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
no limits
List view
dashboard components
denied

20. A workflow alert cannot be tracked...
able to upgrade to other version
in activity history
search for public tags
folder access level

21. What is the limit on the compiled size of the formula field?
in activity history
3
many to many
4k

22. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
must be between 5 and 50
not enforced
Custom Field

23. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Create a report
To use a Case Assignment
The user loses all unsaved data after terminating the session
summary and matrix

24. You cannot delete a product that is...
Hire Date
extend sharing for those records
The user is not able to edit it because it is read-only
used on an oppy

25. Which is not a standard business object?
Basically - the Gmail model - all you data is stored on servers
link to report
except Campaign
Ideas

26. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Forecasts
territory management
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
build a custom forecast for the same

27. When you configure search settings for your organization - the new value...
different types of sharing rules
None of the users
The designated weblead owner gets an email
must be between 5 and 50

28. Custom summary formulas are...
calculations on summary fields
used on an oppy
Any user can view all records that the running user role can view
a campaign member

29. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
make a field required
many to many
Manage public documents
Salesforce CRM workflow

30. Personal tags cannot...
Call Support - Call Sales - Log a case online - Email Support
3 or more hours per day
be shared
Opportunity campaign related list - Contact campaign related list

31. Which of these are inherited from objects on homepage in a console layout?
All organization data
Mini Page Layout
folder access level
Custom objects - Field level security

32. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Create a report
Custom picklist
Territory Management
Business Hours

33. What is the role of Primary Object when creating custom report types?
automatically maps
Gets assigned to lead owner's territory
To let the user select values in the view picklist
Create a report

34. What does a company profile contain?
to a case
Fiscal year - Licenses - Language - locale - time zones
List view
the recycle bin

35. Business process is available in following objects: _______________
search for public tags
Lead - Contact - Solution
They are upgradeable
rollup summary field

36. Page Layout - Field level security - Record Types
components of a profile
The Marketing User profile
references another summary formula
3

37. It is possible for a user to...
to a case
own a record and not see it
View all data
build a custom forecast for the same

38. If using customizable forecasting - there is a seperate...
Profile
forecast role hierarchy
an error report after the loading
the new label value

39. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Value is always required
Gets assigned to lead owner's territory
Elements within a Page Layout
The user is not able to edit it because it is read-only

40. What is the use of campaign influence feature on oportunities?
View all data
Give a list of campaigns that influenced the user
previously approved process
can be different users

41. List Dashboard component types
To display extended web content on SF window
Give a list of campaigns that influenced the user
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management

42. The # of business hours that can be set for the organization to operate
Unlimited
based on their profile
Field level security
Contacts

43. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
The Marketing User check box on the user profile page
User can log out all unsaved data is lost
Case
Territory Management

44. Custom summary formula on report...
View all data
references another summary formula
View the account - Edit the account
Ideas

45. The ____________ is a custom field that aggregates child record information in to the parent record.
the level of visibility
Custom Field
Ideas
rollup summary field

46. If a standard object is renamed - the reports are renamed based on...
make a field required
the new label value
many to much
own a record and not see it

47. Which report formats must be used to create dashboard components?
4k
To capture unique data of the business
List view
Summary or matrix (with at least one level of grouping)

48. You can use conditional highlighting for which types of reports?
Use cases for Case Hierarchies
summary and matrix
Mini Page Layout
summary and matrix reports

49. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
As short as a day and as long as a forever
Standard User
5 MB

50. The maximum # of time trigger actions
Rules and the use of Email Templates
Master-detail - many-to-many - lookup - hierarchical
40
custom multi select picklist