Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the number of values allowed in dependent pick list?
the Professional Edition
300
3 or more hours per day
Line

2. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
They are upgradeable
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Profile
Salesforce and Marketing Automation - Customer Support Management

3. List the places where Currency is specified
multiple fields in SFDC
There is only one record type in person account - There is no contact related list in person account
parent.child relationships
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

4. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
forecast role hierarchy
Lead - Contact - Solution
Show details and add events
The Marketing User check box on the user profile page

5. Which report formats must be used to create dashboard components?
They are upgradeable
Summary or matrix (with at least one level of grouping)
system administrator
Salesforce ID

6. Campaigns and opportunities have a _____________ relationship.
300
many to much
Value is always required
Summary and table

7. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
one language at a time
conditional highlighting
None of the users
same access to the document

8. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
web-to-lead
Hire date
They are upgradeable

9. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Create a report
Components of the Console Tab
When a Lead is converted

10. Name three sources from which cases can be created.
System Administrator
Call Support - Call Sales - Log a case online - Email Support
Case tasks
Marketing -Call Center

11. The data loader can load all objects - including custom objects - It generates...
Permissions
an error report after the loading
Forecasts
Use cases for Email-to-Case

12. Who can view a campaign in SFDC?
salesforce.com portal
same access to the document
All users of SFDC who have access to campaigns objects
can be different users

13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
The Marketing User check box on the user profile page
A tab that combines a list view and related records into one screen with different frames.
multiple record types
a campaign member

14. Custom objects are...
Role settings
the new label value
many to much
reportable

15. While scheduling an email reports user specifies all except...
The user loses all unsaved data after terminating the session
link to report
5
Accounts to Opportunities - or Contacts to Cases

16. Where would you make changes in order to make default tabs visible?
User setting
Accounts to Opportunities - or Contacts to Cases
Sales Team Role
Custom objects - Field level security

17. Calendar and Task Activities are both...
tasks scheduled calendar events
reportable
the new label value
Contract Manager

18. Name three settings on the Company Information page that administrators can edit.
Metric and gauge
Marketing User
Default Locale - Default Language - Default Time Zone
Contract Manager

19. Recycle bin houses deleted data for...
log in to SFDC Profile
30 days
50000
Salesforce and Marketing Automation - Customer Support Management

20. Inline editing updates the field when...
the record is saved/updated
an error report after the loading
objects in a managed package
one language at a time

21. The # of business hours that can be set for the organization to operate
All organization data
Unlimited
Hire date
Marketing User

22. _____________can import a maximum of 500 account records in a session.
previously approved process
Opportunity campaign related list - Contact campaign related list
Standard users
Give a list of campaigns that influenced the user

23. Personal tags cannot...
Case Auto-Response Rule
Use cases for Web-to-Case
be shared
YEAR(date_c) =YEAR(today())

24. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Tabular reports
View all data
4000

25. The maximum # of time trigger actions
40
the record is saved/updated
reportable
When a Lead is converted

26. Author and the owner do not have the...
Any user can view all records that the running user role can view
same access to the document
Solutions - Accounts - Opportunities
All organization data

27. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
delete the field
components of a profile
Elements within a Page Layout
The user is not able to edit it because it is read-only

28. When is a custom object created?
300
To capture unique data of the business
Marketing -Call Center
A tab that combines a list view and related records into one screen with different frames.

29. Users can _____________ from the sidebar and advanced search
forecast role hierarchy
search for public tags
in activity history
system administrator

30. How does the Import Wizard perform matching when updating records?
different types of sharing rules
Gets assigned to lead owner's territory
other formula fields
Salesforce ID

31. The create new folder link will only be visible to users with which permission?
the Professional Edition
Solutions - Accounts - Opportunities
Manage public documents
To use the campaign import wizards

32. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
the recycle bin
delete the field
There is only one record type in person account - There is no contact related list in person account
Hire Date

33. A custom summary formula cannot reference ____________ in an object.
250
Standard users
other formula fields
denied

34. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
As short as a day and as long as a forever
links two objects together
Components of the Console Tab
300

35. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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36. What data can you export out of SFDC?
Use cases for Web-to-Case
log in to SFDC Profile
All organization data
in activity history

37. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
the new label value
denied
Master-detail - many-to-many - lookup - hierarchical

38. What can a user do an account record that has been manually shard read/write with him/her?
3 or more hours per day
View the account - Edit the account
Edit and Read opportunity
multiple record types

39. Users with access to opportunities as sales team members cannot...
lead conversion
can be different users
The Marketing User check box on the user profile page
extend sharing for those records

40. A delegated approver can revoke a...
Profile
web-to-lead
Set thresholds for report analysis
previously approved process

41. Permission to add a category to a solution require which permission
Create on solution
The Marketing User profile
Manage public documents
based on their profile

42. In conditional highlighting - how may maximum conditions are allowed per report?
the Professional Edition
3
Google
not enforced

43. A custom lead field can be mapped to...
One solution field
Any user can view all records that the running user role can view
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
many to many

44. You cannot delete a product that is...
Elements within a Page Layout
5
in activity history
used on an oppy

45. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
components of a profile
They are upgradeable
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Field level security

46. ____________ is not available for printable lists
Hire date
Export to excel
Basically - the Gmail model - all you data is stored on servers
system administrator

47. A record of contact with customer support. A customer is reporting a problem or asking a question.
delete the field
Standard users
Case
5 MB

48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
reportable
delete the field
The Marketing User profile
Case queue

49. Who can import data for all users?
Contacts
multiple fields in SFDC
using the data loader
System Administrator profile and Marketing User Profile (import Leads)

50. Which of these are inherited from objects on homepage in a console layout?
The Marketing User check box on the user profile page
System Administrator profile and Marketing User Profile (import Leads)
Mini Page Layout
Custom objects - Field level security