Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






2. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






3. Error on failed web to lead validation is...






4. How would an administrator modify lookup records in a console layout?






5. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






6. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






7. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






8. List Dashboard component types






9. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






10. When you configure search settings for your organization - the new value...






11. ______________ will not give access to opportunity records that was previously a restricted account.






12. The size limit for documents uploaded is...






13. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






14. You need which permission to specify a running user other than yourself?






15. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






16. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






17. Can view - edit and delete their own records






18. Name three benefits of the cloud computing model.






19. The # of business hours that can be set for the organization to operate






20. The maximum # of time trigger actions






21. Who can view a campaign in SFDC?






22. Which one of these may be a controlling field and a dependent field?






23. What is the salesforce Console?






24. What is the role of Primary Object when creating custom report types?






25. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






26. What can stop a scheduled report-dashboard run?






27. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






28. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






29. A custom summary formula cannot reference ____________ in an object.






30. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






31. Standard User Permissions + can import leads for the organization






32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






33. The account owner - opportunit owners - and case owners...






34. A _____________ cannot be the controlling field for a dependent field.






35. Standard objects examples






36. What is true about look up relationship?






37. Users with access to opportunities as sales team members cannot...






38. What is the number of values allowed in dependent pick list?






39. What is true about look up relationships?






40. What information in the user record cannot be captured without a custom field?






41. Picklist dependency rules are __________ during import.






42. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






43. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






44. Types of relationships that can exist between objects






45. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






46. During a lead import - you can choose to enable ___________ as part of the import.






47. To edit opportunity permission - where would you make the change?






48. Salesforce for Microsoft Outlook is which type of client?






49. How does the Import Wizard perform matching when updating records?






50. Dated exchange rates can be set in the time range of...