Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
System Administrator
make a field required
Sales Cloud
must be between 5 and 50

2. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
The user loses all unsaved data after terminating the session
must be between 5 and 50
make a field required
Edit on solution

3. Name the standard applications in the list.
territory management
5 MB
Marketing -Call Center
to a case

4. The maximum number of values allowed in a controlling field.
Accounts to Opportunities - or Contacts to Cases
not enforced
300
Page layouts

5. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Objects on managed packages
To use Case Queues to manage Cases
User can log out all unsaved data is lost
View all data

6. May be used to group related cases - or to split one case into many different parts.
To use the campaign import wizards
A running user
Use cases for Case Hierarchies
upgrade a managed application

7. As a ________________ you can create page layout in the console and assign it to profiles.
50000
system administrator
forecast role hierarchy
multiple fields in SFDC

8. Why do you create a web tab?
Google
To display extended web content on SF window
Campaign Member or Contact Role
300

9. You must create the business process before creating record types for each of these objects...
Case Escalation Rule
active assignment rules
different types of sharing rules
except Campaign

10. Types of relationships that can exist between objects
using the data loader
be shared
Master-detail - many-to-many - lookup - hierarchical
User setting

11. What data can you request for in the weekly data export?
All organization data
Campaign Member or Contact Role
not dependent fields
Lead - Contact - Solution

12. ____________ is available for custom fiscal years.
Custom forecasting
automatically maps
lead assignment rule
tasks scheduled calendar events

13. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Profile
anyone in the team
tasks scheduled calendar events
To use a Case Assignment

14. Picklist dependency rules are __________ during import.
Call Support - Call Sales - Log a case online - Email Support
own a record and not see it
not enforced
Marketing User

15. The maximum # of time trigger actions
The email address of the user whose identify is being confirmed.
300
3 or more hours per day
40

16. Custom summary formula on report...
tasks scheduled calendar events
The user loses all unsaved data after terminating the session
references another summary formula
calculations on summary fields

17. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Role settings
no limits
30 days

18. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Show details and add events
YEAR(date_c) =YEAR(today())
different types of sharing rules
Solution Manager

19. An account team can be added by all except...
components of a profile
web-to-lead
Permissions
anyone in the team

20. You can delete the _____________ that is on an oppy.
Line
They are upgradeable
YEAR(date_c) =YEAR(today())
std price book or a price book

21. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
None of the users
300
Give a list of campaigns that influenced the user
Tabular reports

22. It is possible for a user to...
5 MB
Account - Contacts - Opportunities
own a record and not see it
Profile

23. Permission to add a category to a solution require which permission
Sales Team Role
before it is saved in Salesforce
Create on solution
not dependent fields

24. Users with access to opportunities as sales team members cannot...
not enforced
many to many
objects in a managed package
extend sharing for those records

25. Partner Portal: Users login to the web portal rather than through the...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
salesforce.com portal
They are upgradeable
As short as a day and as long as a forever

26. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
tasks scheduled calendar events
None of the users
Salesforce CRM workflow
Rules and the use of Email Templates

27. A custom lead field can be mapped to...
a campaign member
forecast role hierarchy
One solution field
Standard users

28. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Objects on managed packages
denied
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Configure the settings and rules for Case processing - including Business Hours - and Escalation

29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

30. Author and the owner do not have the...
before it is saved in Salesforce
a campaign member
same access to the document
Custom forecasting

31. A custom summary formula cannot reference ____________ in an object.
Role settings
in activity history
Sales Cloud
other formula fields

32. Give an example of where a junction object is used between standard objects.
one language at a time
Components of the Console Tab
Campaign Member or Contact Role
summary and matrix

33. Campaigns and opportunities have a _____________ relationship.
All organization data
Field level security
Salesforce CRM workflow
many to much

34. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Territory Management
Use cases for Case Hierarchies
User can log out all unsaved data is lost
Create a report

35. Page Layout - Field level security - Record Types
3 or more hours per day
own a record and not see it
components of a profile
Standard User

36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Mini Page Layout
Basically - the Gmail model - all you data is stored on servers
YEAR(date_c) =YEAR(today())
Use cases for Web-to-Case

37. Changing the data type of an existing custom field can cause data loss while changing to...
50000
Summary or matrix (with at least one level of grouping)
many to many
number from percentage

38. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Custom objects - Field level security
Case tasks
Force.com

39. Opportunities and quotes are a part of which cloud?
Sales Cloud
30 days
not enforced
Contract Manager

40. Conditional highlighting is used only in...
summary and matrix
Set thresholds for report analysis
able to delete accounts
links two objects together

41. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Salesforce ID
To let the user select values in the view picklist
lead assignment rule
Standard users

42. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
To use Case Queues to manage Cases
Salesforce and Marketing Automation - Customer Support Management
Any user can view all records that the running user role can view
Field level security

43. Used to escalate a case if it has not been resolved within a specified period of time.
Contacts
Case Escalation Rule
active assignment rules
500

44. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
no limits
Force.com
None of the users
Business Hours

45. The documents tab does not contain...
List view
Read-Only
version control capabilities
rollup summary field

46. You can map a single column from the csv file to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Workflow rules
rollup summary field
multiple fields in SFDC

47. You cannot delete a product that is...
the record is saved/updated
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
used on an oppy
own a record and not see it

48. Sharing rule: ________ that grant access to groups of users.
Contract Manager
Marketing User
Automated rules
used on an oppy

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
territory management
cause data loss
anyone in the team
no limits

50. As an admin - you can schedule regular data imports...
Objects on managed packages
Case Auto-Response Rule
Edit on solution
using the data loader