Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
upgrade a managed application
Hire date
parent.child relationships
Export to excel

2. Two options for restricting access via IP Ranges
summary and matrix
the recycle bin
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The Marketing User check box on the user profile page

3. Which information not captured on user record in Salesforce?
Hire Date
Elements within a Page Layout
custom multi select picklist
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

4. Users with access to opportunities as sales team members cannot...
extend sharing for those records
log in to SFDC Profile
300
When a Lead is converted

5. It is possible for a user to...
own a record and not see it
build a custom forecast for the same
the Professional Edition
one language at a time

6. When is a custom object created?
4k
Hire Date
To capture unique data of the business
There is only one record type in person account - There is no contact related list in person account

7. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
custom multi select picklist
parent.child relationships
not enforced

8. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Solution Manager
Salesforce CRM workflow
the new label value
Rules and the use of Email Templates

9. History tracking can be performed on the following standard objects except...
web-to-lead
Forecasts
Lead - Contact - Solution
The Marketing User profile

10. Custom fiscal year works on a define once and...
use everywhere rule
Basically - the Gmail model - all you data is stored on servers
Edit on solution
API

11. You can create _____________ directly from the csv import file.
parent.child relationships
summary and matrix
Custom summary and matrix reports
except Campaign

12. Calendar and Task Activities are both...
Custom Field
Sales Team Role
tasks scheduled calendar events
To use a Case Assignment

13. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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14. Standard picklist fields can be controlling fields but...
System Administrator
They are upgradeable
None of the users
not dependent fields

15. You can map a single column from the csv file to...
View all data
A tab that combines a list view and related records into one screen with different frames.
multiple fields in SFDC
Role settings

16. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Mini Page Layout
1 day
custom multi select picklist
To use Case Queues to manage Cases

17. What is true about look up relationship?
Value is always required
The email address of the user whose identify is being confirmed.
your organization's workflow
The Marketing User check box on the user profile page

18. List the functions of the Data Loader
Insert - update - upsert - delete
300
50000
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

19. What is the salesforce Console?
Automated rules
Line
To display extended web content on SF window
A tab that combines a list view and related records into one screen with different frames.

20. What is the limit on the compiled size of the formula field?
To capture unique data of the business
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Call Support - Call Sales - Log a case online - Email Support
4k

21. Field level security cannot be used to...
Use cases for Case Hierarchies
make a field required
Case Auto-Response Rule
custom multi select picklist

22. Can only view records
lead conversion
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Read-Only
The Marketing User check box on the user profile page

23. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom forecasting
Google adwords
previously approved process
50000

24. Salesforce for Microsoft Outlook is which type of client?
anyone in the team
API
Set thresholds for report analysis
Use cases for Web-to-Case

25. The account owner - opportunit owners - and case owners...
Profile controls
can be different users
Role settings
3

26. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
components of a profile
Hire Date
Sales Team Role
The Marketing User check box on the user profile page

27. The create new folder link will only be visible to users with which permission?
Manage public documents
extend sharing for those records
System Administrator
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

28. You can use _______________ for summary and matrix reporting only.
Read-Only
can be different users
conditional highlighting
3 or more hours per day

29. Available out of box - cannot be deleted (You can change the label name).
Value is always required
Standard Field
extend sharing for those records
controlling field for a dependent field

30. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Use cases for Email-to-Case
Account - Contacts - Opportunities
Read-Only

31. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Profile
references another summary formula
Show details and add events
500

32. Name three benefits of the cloud computing model.
All organization data
other formula fields
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
denied

33. How many lead assignment rules can be active at one time?
1
be shared
system administrator
controlling field for a dependent field

34. Users can _____________ from the sidebar and advanced search
forecast role hierarchy
Field level security
search for public tags
Default Locale - Default Language - Default Time Zone

35. Sharing rules can be formed on the following except...
Case tasks
Use cases for Web-to-Case
Objects on managed packages
Hire date

36. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
make a field required
Business Hours
A tab that combines a list view and related records into one screen with different frames.
Custom forecasting

37. You can map a custom lead field...
Accounts - Contacts - Leads - Solutions - and Custom objects
to a case
1 day
own a record and not see it

38. Personal tags cannot...
be shared
500
Standard Field
Master-detail - many-to-many - lookup - hierarchical

39. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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40. Allows you to define different sets of picklist values for both standard and custom picklist.
Force.com
All organization data
own a record and not see it
Rcord type

41. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Set thresholds for report analysis
Profile
List view
Marketing User

42. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Google adwords
std price book or a price book
Workflows
The user loses all unsaved data after terminating the session

43. Which report formats must be used to create dashboard components?
There is only one record type in person account - There is no contact related list in person account
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Line
Summary or matrix (with at least one level of grouping)

44. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Forecasts
Google
calculations on summary fields
YEAR(date_c) =YEAR(today())

45. How many roles can you create for your org?
500
except Campaign
not enforced
routed to a default lead creator via email

46. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Page layouts
50000
Case queue

47. ____________ is not available for printable lists
Call Support - Call Sales - Log a case online - Email Support
Export to excel
routed to a default lead creator via email
Queue

48. Recycle bin houses deleted data for...
30 days
Manage Letterheads - Manage Public Templates - Edit HTML Templates
to a case
Solutions - Accounts - Opportunities

49. List the type of case queues commonly used by call centers.
Download AppExchange Packages
Custom forecasting
extend sharing for those records
Skill requirements - Product categories - Customer types - Service levels

50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Marketing -Call Center
extend sharing for those records
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate