Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The size limit for documents uploaded is...
Hire date
5 MB
Opportunity campaign related list - Contact campaign related list
Case queue

2. Your recycle bin record limit is _____times the MBs in your general storage
250
lead assignment rule
Case queue
Custom objects - Field level security

3. A custom lead field can be mapped to...
Force.com
Business Hours
Unlimited
One solution field

4. The maximum # of time trigger actions
Territory Management
Edit on solution
40
Show details and add events

5. Specifying a "running user" in dashboard means...
1
search for public tags
250
Any user can view all records that the running user role can view

6. While scheduling an email reports user specifies all except...
Use cases for Web-to-Case
300
5 MB
link to report

7. Dated exchange rates can be set in the time range of...
Master-detail - many-to-many - lookup - hierarchical
As short as a day and as long as a forever
forecast role hierarchy
territory management

8. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Any user can view all records that the running user role can view
Fiscal year - Licenses - Language - locale - time zones
When a Lead is converted
lead assignment rule

9. How many lead assignment rules can be active at one time?
Google adwords
use everywhere rule
1
Call Support - Call Sales - Log a case online - Email Support

10. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
The Marketing User check box on the user profile page
Forecasts
A running user
build a custom forecast for the same

11. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Manage Letterheads - Manage Public Templates - Edit HTML Templates
extend sharing for those records
to a case

12. Field level security cannot be used to...
The user is not able to edit it because it is read-only
The designated weblead owner gets an email
The user loses all unsaved data after terminating the session
make a field required

13. A public group is a grouping of all except...
50000
Queue
All users of SFDC who have access to campaigns objects
All users

14. To edit opportunity permission - where would you make the change?
4000
Download AppExchange Packages
View all data
Profile

15. Which salesforce.com feature allows the org to capture ROI on online advertising?
Edit on solution
4k
Google adwords
The user is not able to edit it because it is read-only

16. It is possible for a user to...
many to much
no limits
Case
own a record and not see it

17. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Campaign Member or Contact Role
Line
your organization's workflow
3 or more hours per day

18. The create new folder link will only be visible to users with which permission?
Manage public documents
Insert - update - upsert - delete
own a record and not see it
Profile controls

19. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
own a record and not see it
To use a Case Assignment
The Marketing User check box on the user profile page
Objects on managed packages

20. What data can you export out of SFDC?
All organization data
Adding a user to the sales team group
Case tasks
Marketing User

21. The data loader can load all objects - including custom objects - It generates...
The user loses all unsaved data after terminating the session
an error report after the loading
Solution Manager
Campaign Member or Contact Role

22. Record types are not available in...
the Professional Edition
3
version control capabilities
The running user does not have access to the dashboard folder

23. In conditional highlighting - how may maximum conditions are allowed per report?
3
View the account - Edit the account
Case queue
5 MB

24. Permission to add a category to a solution require which permission
5 MB
Value is always required
Create on solution
Give a list of campaigns that influenced the user

25. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Salesforce CRM workflow
multiple record types
delete the field

26. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
View all data
lead assignment rule
Insert - update - upsert - delete
territory management

27. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Insert - update - upsert - delete
Google adwords
Contract Manager

28. Users with access to opportunities as sales team members cannot...
dashboard components
Create on solution
extend sharing for those records
using the custom summary field

29. You can map a single column from the csv file to...
They are upgradeable
multiple fields in SFDC
make a field required
Custom summary and matrix reports

30. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Value is always required
To use the campaign import wizards
denied
The Marketing User profile

31. The documents tab does not contain...
using the data loader
one language at a time
Field level security
version control capabilities

32. List the functions of the Data Loader
must be between 5 and 50
Insert - update - upsert - delete
Use cases for Web-to-Case
except Campaign

33. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
summary and matrix reports
4000
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Salesforce and Marketing Automation - Customer Support Management

34. You can modify the contents of a folder if the ______________ is set to read/write.
Use cases for Email-to-Case
folder access level
Difference between workflow rule and workflow approval process
Custom forecasting

35. What is the number of values allowed in dependent pick list?
Ideas
300
Elements within a Page Layout
in activity history

36. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
4000
in activity history
automatically maps

37. Inline editing updates the field when...
4000
the record is saved/updated
Case
All users of SFDC who have access to campaigns objects

38. How does the Import Wizard perform matching when updating records?
Salesforce ID
Accounts to Opportunities - or Contacts to Cases
To use a Case Assignment
Profile

39. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Custom Field
Use cases for Email-to-Case
Sales Cloud
300

40. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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41. Applications are built on which platform?
controlling field for a dependent field
Google
Force.com
Territory Management

42. What is true about managed packages?
List view
version control capabilities
They are upgradeable
Gets assigned to lead owner's territory

43. What is true about look up relationship?
Value is always required
Sales Team Role
To use Case Queues to manage Cases
tasks scheduled calendar events

44. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
forecast role hierarchy
The running user does not have access to the dashboard folder
50000

45. If the data validation at web to lead form fails - who will get the error report?
used on an oppy
csv files
Gets assigned to lead owner's territory
The designated weblead owner gets an email

46. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
the Professional Edition
Marketing -Call Center
Workflow rules
using the data loader

47. As a ________________ you can create page layout in the console and assign it to profiles.
Line
Adding a user to the sales team group
system administrator
Use cases for Web-to-Case

48. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
To display extended web content on SF window
Profile controls
Profile
300

49. You can create _____________ directly from the csv import file.
Profile
based on their profile
User setting
parent.child relationships

50. Standard User Permissions + can manage published solutions + can manage solution categories
4000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Solution Manager
Unlimited