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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about managed packages?
300
Value is always required
They are upgradeable
Automated rules

2. A workflow alert cannot be tracked...
in activity history
YEAR(date_c) =YEAR(today())
Opportunity campaign related list - Contact campaign related list
Tabular reports

3. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
parent.child relationships
Lead - Contact - Solution
anyone in the team

4. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
own a record and not see it
Role settings
previously approved process

5. The system ___________ std lead fields to standard account - contact - and oppy fields.
Rcord type
automatically maps
Master-detail - many-to-many - lookup - hierarchical
custom multi select picklist

6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Custom summary and matrix reports
All users of SFDC who have access to campaigns objects
using the custom summary field
Summary or matrix (with at least one level of grouping)

7. The size limit for documents uploaded is...
50000
5 MB
not dependent fields
300

8. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
not enforced
Google adwords
Case queue

9. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
Use cases for Web-to-Case
View the account - Edit the account
not dependent fields

10. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Salesforce ID
Forecasts
same access to the document

11. The data loader can load all objects - including custom objects - It generates...
salesforce.com portal
web-to-lead
an error report after the loading
automatically maps

12. List Dashboard component types
lead conversion
a campaign member
The Marketing User profile
Metric - table - gauge - chart - S-Control - VF page

13. Can view - edit and delete their own records
Sales Team Role
Standard User
Hire date
many to much

14. In order to implement more than one business process - ____________must also be implemented.
multiple record types
active assignment rules
Automated rules
a campaign member

15. Name the standard applications in the list.
an error report after the loading
Contract Manager
Marketing -Call Center
Ideas

16. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
API
30 days
same access to the document

17. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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18. What can a user do an account record that has been manually shard read/write with him/her?
can be different users
make a field required
View the account - Edit the account
automatically maps

19. If a standard object is renamed - the reports are renamed based on...
System Administrator
lead assignment rule
the new label value
Case Escalation Rule

20. ____________ is not available for printable lists
List view
routed to a default lead creator via email
Difference between workflow rule and workflow approval process
Export to excel

21. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
5 MB
many to much
an error report after the loading

22. Determines the level of access to the dashboard data
Google
Queue
A running user
Lead - Contact - Solution

23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
use everywhere rule
using the custom summary field
Create on solution

24. Field level security cannot be used to...
folder access level
objects in a managed package
links two objects together
make a field required

25. A lookup field relationship...
able to upgrade to other version
links two objects together
40
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. Opportunities and quotes are a part of which cloud?
Master-detail - many-to-many - lookup - hierarchical
Role settings
Sales Cloud
custom multi select picklist

27. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Any user can view all records that the running user role can view
Workflows
Elements within a Page Layout
same access to the document

28. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Opportunity campaign related list - Contact campaign related list
one language at a time
Campaign Member or Contact Role

29. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Google
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Contract Manager

30. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
summary and matrix reports
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To let the user select values in the view picklist

31. Sharing rules can be formed on the following except...
Sales Team Role
Objects on managed packages
not enforced
To display extended web content on SF window

32. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom Field
Google adwords
other formula fields
based on their profile

33. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
lead conversion
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
can be different users

34. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Summary or matrix (with at least one level of grouping)
a campaign member
before it is saved in Salesforce

35. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Insert - update - upsert - delete
User setting
link to report
Components of the Console Tab

36. Salesforce for Microsoft Outlook is which type of client?
Marketing -Call Center
API
salesforce.com portal
used on an oppy

37. ____________ is available for custom fiscal years.
Hire date
the level of visibility
Custom forecasting
50000

38. Software-as-a-service (SaaS) model
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Basically - the Gmail model - all you data is stored on servers
Role settings
components of a profile

39. Campaigns and opportunities have a _____________ relationship.
number from percentage
To use a Case Assignment
Permissions
many to much

40. When you configure search settings for your organization - the new value...
the Professional Edition
Profile
must be between 5 and 50
Standard users

41. The administrator wants to track data over a period of time. Which graph would he use?
Line
Workflows
Objects on managed packages
Fiscal year - Licenses - Language - locale - time zones

42. The maximum # of time trigger actions
IP address is unknown
40
Edit and Read opportunity
Export to excel

43. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Accounts to Opportunities - or Contacts to Cases
When a Lead is converted
anyone in the team
Role settings

44. Picklist dependency rules are __________ during import.
5 MB
forecast role hierarchy
To display extended web content on SF window
not enforced

45. Inline editing updates the field when...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
number from percentage
the record is saved/updated
The running user does not have access to the dashboard folder

46. Which information not captured on user record in Salesforce?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Hire Date
Master-detail - many-to-many - lookup - hierarchical
One solution field

47. The create new folder link will only be visible to users with which permission?
lead assignment rule
Case
Manage public documents
the Professional Edition

48. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
no limits
using the data loader
make a field required
Field level security

49. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The Marketing User check box on the user profile page
upgrade a managed application
Account - Contacts - Opportunities

50. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
User setting
calculations on summary fields
System Administrator profile and Marketing User Profile (import Leads)

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Salesforce Certification

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