Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
using the custom summary field
Rules and the use of Email Templates
reportable
Contract Manager

2. Name three settings on the Company Information page that administrators can edit.
links two objects together
Hire Date
Default Locale - Default Language - Default Time Zone
Google adwords

3. Page Layout - Field level security - Record Types
controlling field for a dependent field
delete the field
components of a profile
many to much

4. List the type of case queues commonly used by call centers.
Standard User
Value is always required
Contract Manager
Skill requirements - Product categories - Customer types - Service levels

5. A lead has been converted. Where can we find the campaigns associated with it?
the level of visibility
Custom objects - Field level security
Opportunity campaign related list - Contact campaign related list
Give a list of campaigns that influenced the user

6. Name the standard applications in the list.
objects in a managed package
upgrade a managed application
Marketing -Call Center
own a record and not see it

7. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
own a record and not see it
Standard Field
cause data loss
5

8. Custom summary formula on report...
references another summary formula
1 day
5 MB
API

9. Give an example of a one-to many relationship between standard objects.
the level of visibility
Accounts to Opportunities - or Contacts to Cases
Use cases for Case Hierarchies
the recycle bin

10. List the places where Currency is specified
different types of sharing rules
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Tabular reports

11. What does a company profile contain?
cause data loss
Fiscal year - Licenses - Language - locale - time zones
The Marketing User check box on the user profile page
std price book or a price book

12. A record of contact with customer support. A customer is reporting a problem or asking a question.
Lead - Contact - Solution
routed to a default lead creator via email
system administrator
Case

13. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Custom summary and matrix reports
All users
To use Case Queues to manage Cases
User can log out all unsaved data is lost

14. You can modify the contents of a folder if the ______________ is set to read/write.
lead conversion
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
denied
folder access level

15. You can import only ___________ per CSV file.
Business Hours
lead assignment rule
one language at a time
Salesforce and Marketing Automation - Customer Support Management

16. Field level security cannot be used to...
Account - Contacts - Opportunities
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
make a field required
except Campaign

17. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
before it is saved in Salesforce
300
lead assignment rule

18. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Skill requirements - Product categories - Customer types - Service levels
be shared
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

19. What is the use of campaign influence feature on oportunities?
Accounts - Contacts - Leads - Solutions - and Custom objects
make a field required
Give a list of campaigns that influenced the user
Marketing -Call Center

20. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
conditional highlighting
forecast role hierarchy
summary and matrix reports

21. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
routed to a default lead creator via email
the record is saved/updated
Difference between workflow rule and workflow approval process
csv files

22. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Forecasts
View all data
To use a Case Assignment
4k

23. What is the number of values allowed in dependent pick list?
Insert - update - upsert - delete
Field level security
300
Adding a user to the sales team group

24. The administrator wants to track data over a period of time. Which graph would he use?
Case tasks
4000
Line
Solution Manager

25. It is possible for a user to...
Skill requirements - Product categories - Customer types - Service levels
make a field required
able to upgrade to other version
own a record and not see it

26. Specifying a "running user" in dashboard means...
can be different users
Tabular reports
Export to excel
Any user can view all records that the running user role can view

27. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
IP address is unknown
1 day
own a record and not see it
Value is always required

28. What is true about look up relationships?
not dependent fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
an error report after the loading
delete the field

29. Which salesforce.com feature allows the org to capture ROI on online advertising?
5 MB
Google adwords
Read-Only
before it is saved in Salesforce

30. A custom lead field can be mapped to...
version control capabilities
not dependent fields
One solution field
Salesforce ID

31. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Contacts
5
lead assignment rule
be shared

32. What data can you request for in the weekly data export?
different types of sharing rules
territory management
All organization data
Custom summary and matrix reports

33. Managed package is always...
Business Hours
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
lead assignment rule
able to upgrade to other version

34. Changing the data type of an existing custom field can cause data loss while changing to...
When a Lead is converted
Standard users
using the data loader
number from percentage

35. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Marketing User
Components of the Console Tab
The email address of the user whose identify is being confirmed.
4000

36. The create new folder link will only be visible to users with which permission?
reportable
Custom summary and matrix reports
Sales Cloud
Manage public documents

37. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
The designated weblead owner gets an email
None of the users
When a Lead is converted

38. Can view - edit and delete their own records
All users of SFDC who have access to campaigns objects
Standard User
objects in a managed package
1

39. Charts - Tables - Metrics - Gauge
1 day
dashboard components
Use cases for Web-to-Case
an error report after the loading

40. An online form to capture lead information - Email template response content published on your web site.
The user is not able to edit it because it is read-only
web-to-lead
Marketing -Call Center
Case Escalation Rule

41. Which of the following does not need business process?
Elements within a Page Layout
active assignment rules
1 day
Contacts

42. A public group is a grouping of all except...
The Marketing User check box on the user profile page
Summary and table
Queue
upgrade a managed application

43. During a lead import - you can choose to enable ___________ as part of the import.
Custom summary and matrix reports
active assignment rules
Standard Field
own a record and not see it

44. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Create a report
When a Lead is converted
5 MB
territory management

45. What data can you export out of SFDC?
All organization data
Permissions
Profile
Custom summary and matrix reports

46. What is the salesforce Console?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Gets assigned to lead owner's territory
30 days
A tab that combines a list view and related records into one screen with different frames.

47. Calendar and Task Activities are both...
tasks scheduled calendar events
different types of sharing rules
build a custom forecast for the same
Salesforce CRM workflow

48. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
To let the user select values in the view picklist
Workflows
no limits
previously approved process

49. Super User - Can customize and administer the application
The user loses all unsaved data after terminating the session
automatically maps
can be different users
System Administrator

50. Users can _____________ from the sidebar and advanced search
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
50000
search for public tags
custom multi select picklist