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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Author and the owner do not have the...






2. Record types are not available in...






3. Determines the level of access to the dashboard data






4. Which is not a standard business object?






5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






6. A _____________ cannot be the controlling field for a dependent field.






7. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






8. What does a company profile contain?






9. Field level security cannot be used to...






10. When is it appropriate to use the Import Wizard vs. the Data Loader?






11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






12. The # of business hours that can be set for the organization to operate






13. You can customize Profile to restrict users' ability to...






14. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






15. Used to escalate a case if it has not been resolved within a specified period of time.






16. Who can view campaigns?






17. A delegated approver can revoke a...






18. May be used to group related cases - or to split one case into many different parts.






19. A record of contact with customer support. A customer is reporting a problem or asking a question.






20. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






21. If the lead has a record type - the default record type of the new owner is assigned to records created during...






22. Salesforce for Microsoft Outlook is which type of client?






23. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






24. Show up to 2000 records in the record count display - Print up to 1000 records in print view






25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






26. A role has a ________ relationship with users.






27. A workflow alert cannot be tracked...






28. Record types are used to implement custom business processes by associating them to specific






29. An account team can be added by all except...






30. You must create the business process before creating record types for each of these objects...






31. Name three benefits of the cloud computing model.






32. Sharing rule: ________ that grant access to groups of users.






33. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






34. Standard objects examples






35. Who can import data for all users?






36. We cannot create sharing rules on...






37. An online form to capture lead information - Email template response content published on your web site.






38. In order to implement more than one business process - ____________must also be implemented.






39. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






40. You can map a custom lead field to only one of the following objects at a single instance






41. What can a user do an account record that has been manually shard read/write with him/her?






42. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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43. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






44. When you configure search settings for your organization - the new value...






45. A custom summary formula cannot reference ____________ in an object.






46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






47. What is true about look up relationships?






48. If using customizable forecasting - there is a seperate...






49. Charts - Tables - Metrics - Gauge






50. Which one of these may be a controlling field and a dependent field?







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