Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Page layouts are assigned to users based on...
Role settings
Case
Case Escalation Rule
delete the field

2. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
multiple fields in SFDC
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
All organization data
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

3. Personal tags cannot...
the level of visibility
1 day
Create on solution
be shared

4. Custom objects are...
Unlimited
reportable
other formula fields
Basically - the Gmail model - all you data is stored on servers

5. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Custom objects - Field level security
The Marketing User profile
Give a list of campaigns that influenced the user

6. As an admin - you can schedule regular data imports...
log in to SFDC Profile
web-to-lead
using the data loader
Metric and gauge

7. Name three benefits of the cloud computing model.
use everywhere rule
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The Marketing User check box on the user profile page
Default Locale - Default Language - Default Time Zone

8. You can use _______________ for summary and matrix reporting only.
previously approved process
Google adwords
conditional highlighting
Tabular reports

9. The system ___________ std lead fields to standard account - contact - and oppy fields.
Standard users
extend sharing for those records
automatically maps
One solution field

10. How many roles can you create for your org?
500
own a record and not see it
build a custom forecast for the same
Workflow rules

11. A role controls __________ that users have to an organization's data.
300
objects in a managed package
Use cases for Email-to-Case
the level of visibility

12. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Workflow rules
Tabular reports
User setting
Mini Page Layout

13. We cannot create sharing rules on...
objects in a managed package
Case
5 MB
own a record and not see it

14. The maximum number of values allowed in a controlling field.
4k
Contract Manager
300
Manage public documents

15. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Tabular reports
delete the field
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
a campaign member

16. Records in _____________ do not count against your organization's storage limits.
build a custom forecast for the same
the recycle bin
Give a list of campaigns that influenced the user
other formula fields

17. A _____________ cannot be the controlling field for a dependent field.
Salesforce and Marketing Automation - Customer Support Management
Contacts
based on their profile
custom multi select picklist

18. You cannot delete a product that is...
used on an oppy
Use cases for Email-to-Case
same access to the document
Lead - Contact - Solution

19. Which salesforce.com feature allows the org to capture ROI on online advertising?
All organization data
Google adwords
Call Support - Call Sales - Log a case online - Email Support
Read-Only

20. What data can you export out of SFDC?
before it is saved in Salesforce
Case Escalation Rule
rollup summary field
All organization data

21. Which one of these may be a controlling field and a dependent field?
Difference between workflow rule and workflow approval process
Custom picklist
Summary and table
must be between 5 and 50

22. In list view enhancements - users cannot export list results to...
can be different users
Queue
csv files
Rcord type

23. List the functions of the Data Loader
active assignment rules
3
Insert - update - upsert - delete
forecast role hierarchy

24. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
no limits
Solution Manager
build a custom forecast for the same
Difference between workflow rule and workflow approval process

25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Custom objects - Field level security
routed to a default lead creator via email
Territory Management
no limits

26. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Case tasks
the new label value
Case Escalation Rule

27. You can map a custom lead field to only one of the following objects at a single instance
make a field required
Account - Contacts - Opportunities
csv files
Use cases for Web-to-Case

28. Determines the level of access to the dashboard data
Use cases for Web-to-Case
As short as a day and as long as a forever
Unlimited
A running user

29. What is the limit on the compiled size of the formula field?
System Administrator
Profile
Configure the settings and rules for Case processing - including Business Hours - and Escalation
4k

30. What does a company profile contain?
The user is not able to edit it because it is read-only
parent.child relationships
Fiscal year - Licenses - Language - locale - time zones
View the account - Edit the account

31. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Accounts - Contacts - Leads - Solutions - and Custom objects
The Marketing User check box on the user profile page
300
250

32. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Edit on solution
summary and matrix
Adding a user to the sales team group

33. Used to escalate a case if it has not been resolved within a specified period of time.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Rcord type
Case Escalation Rule
Gets assigned to lead owner's territory

34. What is the number of values allowed in dependent pick list?
Business Hours
own a record and not see it
300
Custom objects - Field level security

35. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Components of the Console Tab
links two objects together
5 MB
lead assignment rule

36. A custom multi-select pick list cannot be a...
components of a profile
Custom picklist
controlling field for a dependent field
using the data loader

37. Picklist dependency rules are __________ during import.
Lead - Contact - Solution
not enforced
many to many
Use cases for Email-to-Case

38. List the places where Currency is specified
calculations on summary fields
1 day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
before it is saved in Salesforce

39. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
upgrade a managed application
Salesforce and Marketing Automation - Customer Support Management
not enforced

40. Can only view records
Standard Field
Profile
link to report
Read-Only

41. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
The user loses all unsaved data after terminating the session
One solution field
cause data loss
parent.child relationships

42. It is possible for a user to...
own a record and not see it
Set thresholds for report analysis
Page layouts
System Administrator profile and Marketing User Profile (import Leads)

43. Specifying a "running user" in dashboard means...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
List view
Objects on managed packages
Any user can view all records that the running user role can view

44. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
4000
As short as a day and as long as a forever
Show details and add events

45. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
There is only one record type in person account - There is no contact related list in person account
Metric and gauge
50000
IP address is unknown

46. How many Editions are there in SFDC?
before it is saved in Salesforce
5
Standard Field
They are upgradeable

47. You can map a single column from the csv file to...
multiple fields in SFDC
Force.com
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Accounts - Contacts - Leads - Solutions - and Custom objects

48. Charts - Tables - Metrics - Gauge
denied
dashboard components
same access to the document
There is only one record type in person account - There is no contact related list in person account

49. You must create the business process before creating record types for each of these objects...
except Campaign
3 or more hours per day
Basically - the Gmail model - all you data is stored on servers
must be between 5 and 50

50. Standard objects examples
the recycle bin
Solutions - Accounts - Opportunities
must be between 5 and 50
system administrator