Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many roles can you create for your org?
500
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
salesforce.com portal
previously approved process

2. Standard picklist fields can be controlling fields but...
not dependent fields
View all data
different types of sharing rules
To display extended web content on SF window

3. We cannot create sharing rules on...
parent.child relationships
Profile
version control capabilities
objects in a managed package

4. You need which permission to specify a running user other than yourself?
version control capabilities
Use cases for Email-to-Case
View all data
Manage Letterheads - Manage Public Templates - Edit HTML Templates

5. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Marketing -Call Center
Case queue
Salesforce CRM workflow
To capture unique data of the business

6. Author and the owner do not have the...
other formula fields
Standard Field
Case tasks
same access to the document

7. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
3
Objects on managed packages
able to delete accounts
active assignment rules

8. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
to a case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use Case Queues to manage Cases

9. What information in the user record cannot be captured without a custom field?
The running user does not have access to the dashboard folder
build a custom forecast for the same
Hire date
many to many

10. Where do active currencies live?
references another summary formula
Territory Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
your organization's workflow

11. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
To use a Case Assignment
Download AppExchange Packages
As short as a day and as long as a forever

12. A lead has been converted. Where can we find the campaigns associated with it?
Sales Cloud
Opportunity campaign related list - Contact campaign related list
your organization's workflow
Profile controls

13. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Profile
number from percentage
Case tasks
Workflow rules

14. Allows you to define different sets of picklist values for both standard and custom picklist.
Marketing -Call Center
Sales Team Role
Rcord type
search for public tags

15. An account team can be added by all except...
anyone in the team
Page layouts
Solution Manager
300

16. Which one of these may be a controlling field and a dependent field?
use everywhere rule
The designated weblead owner gets an email
Custom picklist
Default Locale - Default Language - Default Time Zone

17. Types of relationships that can exist between objects
Lead - Contact - Solution
reportable
Master-detail - many-to-many - lookup - hierarchical
automatically maps

18. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
no limits
reportable
The running user does not have access to the dashboard folder

19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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20. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Gets assigned to lead owner's territory
To let the user select values in the view picklist
cause data loss
Marketing -Call Center

21. Can only view records
Create a report
lead assignment rule
Read-Only
Adding a user to the sales team group

22. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
5 MB
Contract Manager
When a Lead is converted
Google

23. Calendar and Task Activities are both...
Create on solution
cause data loss
tasks scheduled calendar events
Case Escalation Rule

24. The create new folder link will only be visible to users with which permission?
Custom Field
Summary or matrix (with at least one level of grouping)
based on their profile
Manage public documents

25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Salesforce and Marketing Automation - Customer Support Management
dashboard components
5

26. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Solution Manager
Salesforce and Marketing Automation - Customer Support Management
5 MB

27. Who can view campaigns?
must be between 5 and 50
1 day
Field level security
All users

28. The size limit for documents uploaded is...
cause data loss
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
5 MB
The designated weblead owner gets an email

29. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Show details and add events
Custom Field
Tabular reports
Custom forecasting

30. A custom multi-select pick list cannot be a...
lead assignment rule
dashboard components
None of the users
controlling field for a dependent field

31. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Unlimited
The user loses all unsaved data after terminating the session
The user is not able to edit it because it is read-only
lead assignment rule

32. Which of the following does not need business process?
Custom summary and matrix reports
Contacts
links two objects together
objects in a managed package

33. When is a custom object created?
references another summary formula
version control capabilities
To capture unique data of the business
Contract Manager

34. How many Editions are there in SFDC?
Unlimited
reportable
5
links two objects together

35. Custom objects are...
reportable
As short as a day and as long as a forever
300
controlling field for a dependent field

36. In conditional highlighting - how may maximum conditions are allowed per report?
Google
Export to excel
3
A tab that combines a list view and related records into one screen with different frames.

37. Users with access to opportunities as sales team members cannot...
Sales Team Role
extend sharing for those records
csv files
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

38. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
make a field required
before it is saved in Salesforce
version control capabilities
std price book or a price book

39. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
To let the user select values in the view picklist
Case Auto-Response Rule
Configure the settings and rules for Case processing - including Business Hours - and Escalation
denied

40. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Custom picklist
Standard User
calculations on summary fields

41. Determines the level of access to the dashboard data
A running user
To use a Case Assignment
To use Case Queues to manage Cases
API

42. Conditional formatting is available for...
custom multi select picklist
User setting
Summary and table
Unlimited

43. Which graphs rely on grand total for dashboards?
Marketing -Call Center
Use cases for Email-to-Case
Metric and gauge
Field level security

44. The maximum # of time trigger actions
Edit and Read opportunity
40
YEAR(date_c) =YEAR(today())
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

45. What data can you request for in the weekly data export?
Custom Field
3
All organization data
Rules and the use of Email Templates

46. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
version control capabilities
many to many
Profile controls

47. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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48. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
the new label value
The running user does not have access to the dashboard folder
Skill requirements - Product categories - Customer types - Service levels
Create a report

49. There are _________ to new picklist or multi-select picklist values for any field during a single import
except Campaign
an error report after the loading
Edit on solution
no limits

50. Custom summary formulas are...
Automated rules
The email address of the user whose identify is being confirmed.
calculations on summary fields
Elements within a Page Layout