Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Changing the data type of an existing custom field can cause data loss while changing to...
3 or more hours per day
links two objects together
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
number from percentage

2. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Role settings
Profile
Hire date
Create a report

3. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
one language at a time
YEAR(date_c) =YEAR(today())
conditional highlighting
Objects on managed packages

4. Used to escalate a case if it has not been resolved within a specified period of time.
Business Hours
Case Escalation Rule
can be different users
Rcord type

5. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
multiple fields in SFDC
3 or more hours per day
Edit and Read opportunity
multiple record types

6. Give an example of where a junction object is used between standard objects.
Role settings
Export to excel
Manage public documents
Campaign Member or Contact Role

7. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case tasks
Case
Solution Manager
be shared

8. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
User setting
lead assignment rule
use everywhere rule

9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Standard users
using the custom summary field
Gets assigned to lead owner's territory

10. What is true about look up relationship?
Value is always required
dashboard components
Summary or matrix (with at least one level of grouping)
cause data loss

11. Page Layout - Field level security - Record Types
Insert - update - upsert - delete
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
components of a profile
Salesforce CRM workflow

12. In list view enhancements - users cannot export list results to...
Automated rules
300
csv files
Mini Page Layout

13. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Use cases for Email-to-Case
300
The Marketing User profile
The designated weblead owner gets an email

14. Applications are built on which platform?
Force.com
The running user does not have access to the dashboard folder
Custom summary and matrix reports
Case tasks

15. A public group is a grouping of all except...
Queue
Mini Page Layout
Salesforce ID
Standard users

16. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
None of the users
Use cases for Web-to-Case
active assignment rules
conditional highlighting

17. ______________ will not give access to opportunity records that was previously a restricted account.
to a case
1 day
Adding a user to the sales team group
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

18. What can stop a scheduled report-dashboard run?
To let the user select values in the view picklist
Line
When a Lead is converted
The running user does not have access to the dashboard folder

19. Permission to add a category to a solution require which permission
Rcord type
Create on solution
Summary and table
Google adwords

20. A delegated approver can revoke a...
using the data loader
folder access level
previously approved process
Create a report

21. Create ads that display on search engines is possible in SFDC using...
Adding a user to the sales team group
3 or more hours per day
Edit on solution
Google

22. You can map a single column from the csv file to...
components of a profile
multiple fields in SFDC
All organization data
Skill requirements - Product categories - Customer types - Service levels

23. Which is not a standard business object?
Ideas
When a Lead is converted
Metric - table - gauge - chart - S-Control - VF page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

24. The administrator wants to track data over a period of time. Which graph would he use?
Line
Default Locale - Default Language - Default Time Zone
All users
User setting

25. A custom lead field can be mapped to...
Line
5 MB
Contract Manager
One solution field

26. Super User - Can customize and administer the application
All users
Google adwords
System Administrator
one language at a time

27. A lookup field relationship...
User setting
Case
links two objects together
web-to-lead

28. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Standard users
Use cases for Email-to-Case
log in to SFDC Profile
Components of the Console Tab

29. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
the recycle bin
using the custom summary field
3 or more hours per day
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

30. History tracking can be performed on the following standard objects except...
The designated weblead owner gets an email
the level of visibility
IP address is unknown
Forecasts

31. A workflow alert cannot be tracked...
references another summary formula
web-to-lead
in activity history
To use the campaign import wizards

32. When you configure search settings for your organization - the new value...
To display extended web content on SF window
must be between 5 and 50
Create on solution
Gets assigned to lead owner's territory

33. Available out of box - cannot be deleted (You can change the label name).
There is only one record type in person account - There is no contact related list in person account
Mini Page Layout
log in to SFDC Profile
Standard Field

34. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
There is only one record type in person account - There is no contact related list in person account
the level of visibility
calculations on summary fields

35. What can a user do an account record that has been manually shard read/write with him/her?
Solutions - Accounts - Opportunities
be shared
anyone in the team
View the account - Edit the account

36. A lead has been converted. Where can we find the campaigns associated with it?
50000
Hire Date
Opportunity campaign related list - Contact campaign related list
one language at a time

37. Custom summary formula on report...
Workflows
references another summary formula
log in to SFDC Profile
except Campaign

38. If a standard object is renamed - the reports are renamed based on...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
the new label value
Case Auto-Response Rule
Salesforce CRM workflow

39. Partner Portal: Users login to the web portal rather than through the...
Export to excel
30 days
API
salesforce.com portal

40. Name three sources from which cases can be created.
Google adwords
Call Support - Call Sales - Log a case online - Email Support
YEAR(date_c) =YEAR(today())
A running user

41. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
All users
not dependent fields
Default Locale - Default Language - Default Time Zone

42. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Accounts - Contacts - Leads - Solutions - and Custom objects
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
able to upgrade to other version
system administrator

43. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
the new label value
Field level security
build a custom forecast for the same
All organization data

44. _____________can import a maximum of 500 account records in a session.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Sales Team Role
cause data loss
Standard users

45. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
System Administrator
Elements within a Page Layout
Rules and the use of Email Templates
Profile

46. How many lead assignment rules can be active at one time?
1 day
not enforced
1
Field level security

47. Conditional formatting is available for...
5
Sales Cloud
a campaign member
Summary and table

48. While scheduling an email reports user specifies all except...
There is only one record type in person account - There is no contact related list in person account
Default Locale - Default Language - Default Time Zone
link to report
Contacts

49. How would an administrator modify lookup records in a console layout?
Territory Management
Salesforce CRM workflow
Permissions
Mini Page Layout

50. What data can you request for in the weekly data export?
same access to the document
1
To capture unique data of the business
All organization data