Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Marketing -Call Center
To capture unique data of the business
A running user

2. When a case is deleted - following are deleted except
Case tasks
When a Lead is converted
build a custom forecast for the same
Workflows

3. Which information not captured on user record in Salesforce?
Edit and Read opportunity
Hire Date
to a case
Profile

4. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Metric - table - gauge - chart - S-Control - VF page
300
Salesforce CRM workflow

5. Business process is available in following objects: _______________
components of a profile
std price book or a price book
Lead - Contact - Solution
anyone in the team

6. List the functions of the Data Loader
Download AppExchange Packages
Campaign Member or Contact Role
Insert - update - upsert - delete
All users

7. Users can _____________ from the sidebar and advanced search
make a field required
Salesforce and Marketing Automation - Customer Support Management
Ideas
search for public tags

8. Create ads that display on search engines is possible in SFDC using...
Queue
summary and matrix reports
The Marketing User profile
Google

9. The size limit for documents uploaded is...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
1
5 MB
View the account - Edit the account

10. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Custom summary and matrix reports
Metric and gauge
Difference between workflow rule and workflow approval process

11. Author and the owner do not have the...
same access to the document
Google
log in to SFDC Profile
Objects on managed packages

12. How would an administrator modify lookup records in a console layout?
4k
Skill requirements - Product categories - Customer types - Service levels
Hire Date
Mini Page Layout

13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
components of a profile
Business Hours
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To capture unique data of the business

14. Users with access to opportunities as sales team members cannot...
User setting
Force.com
extend sharing for those records
Contacts

15. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
5 MB
rollup summary field
Mini Page Layout
Case Auto-Response Rule

16. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
delete the field
4k
Permissions
Fiscal year - Licenses - Language - locale - time zones

17. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
List view
Unlimited
Tabular reports

18. Reports that must be used to create dashboard components.
version control capabilities
Case tasks
Custom summary and matrix reports
Download AppExchange Packages

19. Which one of these may be a controlling field and a dependent field?
objects in a managed package
Custom picklist
an error report after the loading
Create on solution

20. How many lead assignment rules can be active at one time?
Forecasts
a campaign member
rollup summary field
1

21. List the places where Currency is specified
1
To let the user select values in the view picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Accounts to Opportunities - or Contacts to Cases

22. What is true about look up relationship?
Value is always required
Google
Unlimited
None of the users

23. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Unlimited
controlling field for a dependent field
Field level security

24. A custom lead field can be mapped to...
One solution field
Default Locale - Default Language - Default Time Zone
Give a list of campaigns that influenced the user
the new label value

25. Sharing rules can be formed on the following except...
Objects on managed packages
based on their profile
Any user can view all records that the running user role can view
a campaign member

26. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Automated rules
Call Support - Call Sales - Log a case online - Email Support
To let the user select values in the view picklist

27. What is true about look up relationships?
Accounts to Opportunities - or Contacts to Cases
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Salesforce and Marketing Automation - Customer Support Management
Case Auto-Response Rule

28. Opportunities and quotes are a part of which cloud?
Solutions - Accounts - Opportunities
1 day
Sales Cloud
reportable

29. Determines the level of access to the dashboard data
3 or more hours per day
rollup summary field
Profile
A running user

30. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Solutions - Accounts - Opportunities
Case
before it is saved in Salesforce
anyone in the team

31. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
version control capabilities
link to report
your organization's workflow

32. When is a custom object created?
Download AppExchange Packages
The email address of the user whose identify is being confirmed.
To capture unique data of the business
Line

33. In conditional highlighting - how may maximum conditions are allowed per report?
Use cases for Web-to-Case
They are upgradeable
3
Opportunity campaign related list - Contact campaign related list

34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Google
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
able to delete accounts
using the custom summary field

35. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Case
Custom objects - Field level security
Workflow rules
Profile

36. The data loader can load all objects - including custom objects - It generates...
folder access level
rollup summary field
an error report after the loading
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

37. While scheduling an email reports user specifies all except...
Salesforce ID
1 day
link to report
summary and matrix reports

38. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Territory Management
the record is saved/updated
lead conversion
Profile

39. You can map a custom lead field...
to a case
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Marketing User
Marketing -Call Center

40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
automatically maps
own a record and not see it
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Hire date

41. List the type of case queues commonly used by call centers.
Profile controls
Accounts - Contacts - Leads - Solutions - and Custom objects
Download AppExchange Packages
Skill requirements - Product categories - Customer types - Service levels

42. Record types are used to implement custom business processes by associating them to specific
the Professional Edition
5 MB
Page layouts
Sales Team Role

43. A custom summary formula cannot reference ____________ in an object.
using the data loader
build a custom forecast for the same
except Campaign
other formula fields

44. You can modify the contents of a folder if the ______________ is set to read/write.
The user loses all unsaved data after terminating the session
To capture unique data of the business
folder access level
30 days

45. Salesforce for Microsoft Outlook is which type of client?
API
To use a Case Assignment
Page layouts
The email address of the user whose identify is being confirmed.

46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. Two options for restricting access via IP Ranges
extend sharing for those records
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing User
3 or more hours per day

48. What is conditional highlighting for reports?
50000
Set thresholds for report analysis
Case queue
The running user does not have access to the dashboard folder

49. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Adding a user to the sales team group
search for public tags
System Administrator

50. What can a user do an account record that has been manually shard read/write with him/her?
calculations on summary fields
previously approved process
View the account - Edit the account
same access to the document