Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Record types are not available in...
Any user can view all records that the running user role can view
the Professional Edition
Campaign Member or Contact Role
routed to a default lead creator via email

2. You can create _____________ directly from the csv import file.
different types of sharing rules
parent.child relationships
Accounts to Opportunities - or Contacts to Cases
Solution Manager

3. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Profile
no limits
multiple fields in SFDC
3 or more hours per day

4. What information in the user record cannot be captured without a custom field?
3
reportable
Hire date
500

5. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
the Professional Edition
Standard Field
System Administrator

6. The data loader can load all objects - including custom objects - It generates...
Difference between workflow rule and workflow approval process
Contract Manager
Edit on solution
an error report after the loading

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Business Hours
the new label value
To capture unique data of the business

9. Two options for restricting access via IP Ranges
automatically maps
log in to SFDC Profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The email address of the user whose identify is being confirmed.

10. As a ________________ you can create page layout in the console and assign it to profiles.
previously approved process
Permissions
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
system administrator

11. What is the use of campaign influence feature on oportunities?
250
anyone in the team
There is only one record type in person account - There is no contact related list in person account
Give a list of campaigns that influenced the user

12. A public group is a grouping of all except...
no limits
Master-detail - many-to-many - lookup - hierarchical
As short as a day and as long as a forever
Queue

13. Custom summary formulas are...
tasks scheduled calendar events
used on an oppy
calculations on summary fields
before it is saved in Salesforce

14. What is true about managed packages?
50000
parent.child relationships
They are upgradeable
Metric - table - gauge - chart - S-Control - VF page

15. The # of business hours that can be set for the organization to operate
Any user can view all records that the running user role can view
Unlimited
Metric and gauge
3

16. The maximum number of values allowed in a controlling field.
1
300
The user is not able to edit it because it is read-only
Sales Cloud

17. As an admin - you can schedule regular data imports...
When a Lead is converted
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the record is saved/updated
using the data loader

18. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Opportunity campaign related list - Contact campaign related list
components of a profile
Sales Team Role

19. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
All users
There is only one record type in person account - There is no contact related list in person account
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
1

20. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
references another summary formula
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To use the campaign import wizards
Insert - update - upsert - delete

21. Can only view records
Read-Only
Use cases for Case Hierarchies
Business Hours
Elements within a Page Layout

22. How does the Import Wizard perform matching when updating records?
Salesforce ID
Default Locale - Default Language - Default Time Zone
rollup summary field
the level of visibility

23. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Account - Contacts - Opportunities
50000
Components of the Console Tab
own a record and not see it

24. Field level security cannot be used to...
Opportunity campaign related list - Contact campaign related list
make a field required
the Professional Edition
one language at a time

25. Name the standard applications in the list.
As short as a day and as long as a forever
extend sharing for those records
Marketing -Call Center
All users

26. How many roles can you create for your org?
routed to a default lead creator via email
make a field required
IP address is unknown
500

27. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
an error report after the loading
summary and matrix reports
Workflows

28. Conditional formatting is available for...
Create a report
40
routed to a default lead creator via email
Summary and table

29. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Edit and Read opportunity
System Administrator profile and Marketing User Profile (import Leads)
summary and matrix reports

30. How would an administrator modify lookup records in a console layout?
Google adwords
50000
lead conversion
Mini Page Layout

31. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Unlimited
dashboard components
IP address is unknown
summary and matrix reports

32. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
conditional highlighting
Elements within a Page Layout
Case Escalation Rule
40

33. Salesforce for Microsoft Outlook is which type of client?
API
A tab that combines a list view and related records into one screen with different frames.
Marketing User
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

34. It is possible for a user to...
Components of the Console Tab
own a record and not see it
300
Page layouts

35. Recycle bin houses deleted data for...
Summary or matrix (with at least one level of grouping)
30 days
make a field required
Marketing -Call Center

36. Used to escalate a case if it has not been resolved within a specified period of time.
cause data loss
Edit on solution
The user loses all unsaved data after terminating the session
Case Escalation Rule

37. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Case Auto-Response Rule
Sales Cloud
User can log out all unsaved data is lost

38. You can map a custom lead field...
to a case
custom multi select picklist
Opportunity campaign related list - Contact campaign related list
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

39. The administrator wants to track data over a period of time. Which graph would he use?
Line
They are upgradeable
the Professional Edition
Unlimited

40. The size limit for documents uploaded is...
5 MB
Queue
Territory Management
own a record and not see it

41. Inline editing updates the field when...
the record is saved/updated
Business Hours
Create a report
Accounts to Opportunities - or Contacts to Cases

42. During a lead import - you can choose to enable ___________ as part of the import.
Standard Field
Salesforce and Marketing Automation - Customer Support Management
active assignment rules
Ideas

43. Name three settings on the Company Information page that administrators can edit.
Standard User
Gets assigned to lead owner's territory
Default Locale - Default Language - Default Time Zone
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

44. Error on failed web to lead validation is...
A running user
Custom forecasting
routed to a default lead creator via email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

45. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
before it is saved in Salesforce
routed to a default lead creator via email
territory management

46. Dated exchange rates can be set in the time range of...
Create a report
own a record and not see it
Standard Field
As short as a day and as long as a forever

47. How many lead assignment rules can be active at one time?
1 day
YEAR(date_c) =YEAR(today())
1
500

48. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
based on their profile
a campaign member
dashboard components
not enforced

49. Who can view campaigns?
not dependent fields
All users
None of the users
Sales Team Role

50. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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