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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can map a custom lead field to only one of the following objects at a single instance
4k
Case Auto-Response Rule
Account - Contacts - Opportunities
System Administrator

2. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
use everywhere rule
search for public tags
Manage public documents

3. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Contacts
Fiscal year - Licenses - Language - locale - time zones
3 or more hours per day

4. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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5. What is conditional highlighting for reports?
Contacts
Set thresholds for report analysis
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
lead assignment rule

6. Can view - edit and delete their own records
Standard User
All users
3 or more hours per day
To display extended web content on SF window

7. Reports that must be used to create dashboard components.
API
Custom summary and matrix reports
Line
Accounts - Contacts - Leads - Solutions - and Custom objects

8. Conditional formatting is available for...
using the custom summary field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Summary and table
the record is saved/updated

9. List the type of case queues commonly used by call centers.
Case Escalation Rule
View the account - Edit the account
Skill requirements - Product categories - Customer types - Service levels
IP address is unknown

10. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
the record is saved/updated
anyone in the team
same access to the document

11. Changing the data type of an existing custom field can cause data loss while changing to...
references another summary formula
All organization data
number from percentage
Metric - table - gauge - chart - S-Control - VF page

12. Why do you create a web tab?
To display extended web content on SF window
1
Metric and gauge
summary and matrix

13. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Marketing -Call Center
There is only one record type in person account - There is no contact related list in person account
Edit and Read opportunity
Business Hours

14. Create ads that display on search engines is possible in SFDC using...
Sales Cloud
API
Google
Marketing User

15. What data can you request for in the weekly data export?
Profile
All organization data
before it is saved in Salesforce
forecast role hierarchy

16. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Account - Contacts - Opportunities
40
before it is saved in Salesforce
tasks scheduled calendar events

17. To edit opportunity permission - where would you make the change?
Profile
The running user does not have access to the dashboard folder
automatically maps
1 day

18. Standard User Permissions + can import leads for the organization
Use cases for Email-to-Case
make a field required
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Marketing User

19. Custom objects are...
make a field required
reportable
Read-Only
View all data

20. What is true about managed packages?
salesforce.com portal
search for public tags
They are upgradeable
be shared

21. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Business Hours
Standard User
YEAR(date_c) =YEAR(today())
Edit on solution

22. How many Editions are there in SFDC?
upgrade a managed application
5
1
number from percentage

23. As an admin - you can schedule regular data imports...
link to report
The email address of the user whose identify is being confirmed.
using the data loader
A running user

24. The maximum # of time trigger actions
Standard User
Edit on solution
40
View the account - Edit the account

25. A workflow alert cannot be tracked...
log in to SFDC Profile
Any user can view all records that the running user role can view
in activity history
300

26. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
references another summary formula
reportable
own a record and not see it

27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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28. Error on failed web to lead validation is...
routed to a default lead creator via email
Adding a user to the sales team group
Manage public documents
must be between 5 and 50

29. What information in the user record cannot be captured without a custom field?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The email address of the user whose identify is being confirmed.
Hire date
make a field required

30. A role controls __________ that users have to an organization's data.
make a field required
the level of visibility
Create on solution
Tabular reports

31. Partner Portal: Users login to the web portal rather than through the...
Set thresholds for report analysis
Case queue
custom multi select picklist
salesforce.com portal

32. Personal tags cannot...
previously approved process
Field level security
except Campaign
be shared

33. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Create a report
30 days
Sales Team Role
Hire Date

34. Name the standard applications in the list.
Marketing -Call Center
Lead - Contact - Solution
a campaign member
different types of sharing rules

35. Standard objects examples
not enforced
to a case
Solutions - Accounts - Opportunities
controlling field for a dependent field

36. Name three sources from which cases can be created.
User setting
Case
Call Support - Call Sales - Log a case online - Email Support
make a field required

37. The size limit for documents uploaded is...
territory management
system administrator
5 MB
None of the users

38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
custom multi select picklist
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Salesforce CRM workflow
csv files

39. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
50000
Permissions
used on an oppy
Profile controls

40. You can map a custom lead field...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the level of visibility
to a case
4000

41. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Profile
3
Use cases for Web-to-Case
Field level security

42. It is possible for a user to...
own a record and not see it
Summary or matrix (with at least one level of grouping)
number from percentage
All users

43. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
The designated weblead owner gets an email
One solution field
Case Auto-Response Rule
Custom Field

44. Inline editing updates the field when...
the record is saved/updated
Opportunity campaign related list - Contact campaign related list
own a record and not see it
same access to the document

45. What does a company profile contain?
Summary and table
Fiscal year - Licenses - Language - locale - time zones
User setting
Objects on managed packages

46. Business process is available in following objects: _______________
API
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The designated weblead owner gets an email
Lead - Contact - Solution

47. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Salesforce and Marketing Automation - Customer Support Management
Solution Manager
except Campaign
Rules and the use of Email Templates

48. Show up to 2000 records in the record count display - Print up to 1000 records in print view
the level of visibility
Metric and gauge
Rules and the use of Email Templates
List view

49. In conditional highlighting - how may maximum conditions are allowed per report?
number from percentage
3
lead conversion
dashboard components

50. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
except Campaign
Automated rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation

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Salesforce Certification

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