Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Author and the owner do not have the...
components of a profile
make a field required
Use cases for Email-to-Case
same access to the document

2. While scheduling an email reports user specifies all except...
link to report
4k
List view
many to many

3. The maximum # of time trigger actions
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
40
Basically - the Gmail model - all you data is stored on servers
Lead - Contact - Solution

4. When is a custom object created?
The Marketing User profile
different types of sharing rules
Call Support - Call Sales - Log a case online - Email Support
To capture unique data of the business

5. Custom summary formulas are...
calculations on summary fields
Custom Field
Metric - table - gauge - chart - S-Control - VF page
Master-detail - many-to-many - lookup - hierarchical

6. You can import only ___________ per CSV file.
one language at a time
tasks scheduled calendar events
All users of SFDC who have access to campaigns objects
extend sharing for those records

7. Your recycle bin record limit is _____times the MBs in your general storage
Forecasts
Use cases for Web-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
250

8. Users can _____________ from the sidebar and advanced search
Default Locale - Default Language - Default Time Zone
Salesforce and Marketing Automation - Customer Support Management
search for public tags
Profile

9. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Solutions - Accounts - Opportunities
Rules and the use of Email Templates
Case tasks
forecast role hierarchy

10. Can only view records
Read-Only
5
Mini Page Layout
Call Support - Call Sales - Log a case online - Email Support

11. What can stop a scheduled report-dashboard run?
able to delete accounts
Case Escalation Rule
The running user does not have access to the dashboard folder
To capture unique data of the business

12. Name three sources from which cases can be created.
To display extended web content on SF window
Call Support - Call Sales - Log a case online - Email Support
cause data loss
lead assignment rule

13. How many roles can you create for your org?
the Professional Edition
500
upgrade a managed application
Mini Page Layout

14. Campaigns and opportunities have a _____________ relationship.
many to much
Basically - the Gmail model - all you data is stored on servers
Difference between workflow rule and workflow approval process
Default Locale - Default Language - Default Time Zone

15. Calendar and Task Activities are both...
to a case
tasks scheduled calendar events
Field level security
All users of SFDC who have access to campaigns objects

16. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Standard User
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Use cases for Case Hierarchies

17. A custom multi-select pick list cannot be a...
Components of the Console Tab
3
controlling field for a dependent field
Call Support - Call Sales - Log a case online - Email Support

18. An online form to capture lead information - Email template response content published on your web site.
link to report
web-to-lead
Sales Cloud
1

19. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
controlling field for a dependent field
The email address of the user whose identify is being confirmed.
Metric and gauge
summary and matrix

20. What is true about look up relationships?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
many to much
used on an oppy
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

21. You can modify the contents of a folder if the ______________ is set to read/write.
version control capabilities
folder access level
Create on solution
reportable

22. As an admin - you can schedule regular data imports...
previously approved process
To use the campaign import wizards
Custom objects - Field level security
using the data loader

23. Give an example of a one-to many relationship between standard objects.
reportable
Google
Edit and Read opportunity
Accounts to Opportunities - or Contacts to Cases

24. ____________ is available for custom fiscal years.
the new label value
Custom forecasting
able to delete accounts
Read-Only

25. What information in the user record cannot be captured without a custom field?
Set thresholds for report analysis
Metric and gauge
Hire date
Sales Cloud

26. Where would you make changes in order to make default tabs visible?
the new label value
calculations on summary fields
User setting
Skill requirements - Product categories - Customer types - Service levels

27. ______________ will not give access to opportunity records that was previously a restricted account.
Use cases for Email-to-Case
csv files
Insert - update - upsert - delete
Adding a user to the sales team group

28. You can map a single column from the csv file to...
Sales Team Role
Give a list of campaigns that influenced the user
multiple fields in SFDC
Default Locale - Default Language - Default Time Zone

29. If using customizable forecasting - there is a seperate...
Accounts - Contacts - Leads - Solutions - and Custom objects
forecast role hierarchy
A running user
Line

30. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Read-Only
Sales Cloud
IP address is unknown
Create a report

31. Standard User Permissions + can edit - approve - activate and delete contracts
The Marketing User check box on the user profile page
Contract Manager
Create a report
forecast role hierarchy

32. There are _________ to new picklist or multi-select picklist values for any field during a single import
Solution Manager
Elements within a Page Layout
salesforce.com portal
no limits

33. Custom fiscal year works on a define once and...
Case tasks
Read-Only
Custom picklist
use everywhere rule

34. In list view enhancements - users cannot export list results to...
csv files
tasks scheduled calendar events
Ideas
multiple fields in SFDC

35. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
build a custom forecast for the same
Show details and add events
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
territory management

36. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
summary and matrix
can be different users
denied
The running user does not have access to the dashboard folder

37. Personal tags cannot...
Insert - update - upsert - delete
Unlimited
use everywhere rule
be shared

38. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
The running user does not have access to the dashboard folder
To display extended web content on SF window
the level of visibility

39. A role has a ________ relationship with users.
Page layouts
using the data loader
Set thresholds for report analysis
many to many

40. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
cause data loss
Show details and add events
Any user can view all records that the running user role can view

41. What can a user do an account record that has been manually shard read/write with him/her?
many to much
Queue
Standard Field
View the account - Edit the account

42. Create ads that display on search engines is possible in SFDC using...
many to much
Google
View the account - Edit the account
Workflow rules

43. A custom lead field can be mapped to...
When a Lead is converted
One solution field
components of a profile
View all data

44. Records in _____________ do not count against your organization's storage limits.
Profile controls
Marketing -Call Center
the recycle bin
Master-detail - many-to-many - lookup - hierarchical

45. Custom summary formula on report...
references another summary formula
the new label value
be shared
Marketing User

46. Standard User Permissions + can import leads for the organization
A tab that combines a list view and related records into one screen with different frames.
All users
Marketing User
able to upgrade to other version

47. How would an administrator modify lookup records in a console layout?
make a field required
active assignment rules
Mini Page Layout
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

48. In conditional highlighting - how may maximum conditions are allowed per report?
based on their profile
Salesforce CRM workflow
3
Account - Contacts - Opportunities

49. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
before it is saved in Salesforce
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
summary and matrix

50. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
1
The Marketing User profile
Create on solution
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)