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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Tabular reports
3 or more hours per day
The running user does not have access to the dashboard folder

2. The maximum number of values allowed in a controlling field.
Salesforce ID
All organization data
Default Locale - Default Language - Default Time Zone
300

3. History tracking can be performed on the following standard objects except...
Account - Contacts - Opportunities
delete the field
Forecasts
references another summary formula

4. Name the standard applications in the list.
Profile
None of the users
Marketing -Call Center
Mini Page Layout

5. Sharing rules can be formed on the following except...
Objects on managed packages
Workflow rules
View all data
To capture unique data of the business

6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
active assignment rules
denied
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

7. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use the campaign import wizards
5 MB
reportable

8. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
territory management
Call Support - Call Sales - Log a case online - Email Support
Edit on solution

9. Author and the owner do not have the...
same access to the document
summary and matrix reports
automatically maps
lead conversion

10. What information in the user record cannot be captured without a custom field?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
40
Hire date
Custom Field

11. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Profile controls
A tab that combines a list view and related records into one screen with different frames.
Sales Cloud

12. Which of the following does not need business process?
Master-detail - many-to-many - lookup - hierarchical
A tab that combines a list view and related records into one screen with different frames.
Contacts
previously approved process

13. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Download AppExchange Packages
Marketing -Call Center
Lead - Contact - Solution

14. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Case queue
4000
Profile
A running user

15. The size limit for documents uploaded is...
The running user does not have access to the dashboard folder
5 MB
same access to the document
territory management

16. What data can you request for in the weekly data export?
forecast role hierarchy
able to upgrade to other version
All users
All organization data

17. Specifying a "running user" in dashboard means...
summary and matrix reports
Any user can view all records that the running user role can view
Salesforce and Marketing Automation - Customer Support Management
your organization's workflow

18. The ____________ is a custom field that aggregates child record information in to the parent record.
To capture unique data of the business
rollup summary field
View the account - Edit the account
dashboard components

19. Field level security cannot be used to...
30 days
Salesforce and Marketing Automation - Customer Support Management
multiple fields in SFDC
make a field required

20. Can view - edit and delete their own records
Standard User
based on their profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist

21. If a standard object is renamed - the reports are renamed based on...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
the new label value
The email address of the user whose identify is being confirmed.
denied

22. Standard picklist fields can be controlling fields but...
not dependent fields
multiple record types
5 MB
system administrator

23. What is true about managed packages?
cause data loss
Force.com
They are upgradeable
View the account - Edit the account

24. If the data validation at web to lead form fails - who will get the error report?
upgrade a managed application
The Marketing User check box on the user profile page
The designated weblead owner gets an email
A tab that combines a list view and related records into one screen with different frames.

25. You can delete the _____________ that is on an oppy.
Case queue
std price book or a price book
500
Create on solution

26. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Fiscal year - Licenses - Language - locale - time zones
Tabular reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To use a Case Assignment

27. Inline editing updates the field when...
must be between 5 and 50
Case tasks
the record is saved/updated
View the account - Edit the account

28. Field level security cannot be used to...
build a custom forecast for the same
make a field required
be shared
3 or more hours per day

29. The # of business hours that can be set for the organization to operate
own a record and not see it
search for public tags
Unlimited
same access to the document

30. You can map a single column from the csv file to...
multiple fields in SFDC
not dependent fields
not enforced
lead assignment rule

31. You cannot delete a product that is...
Profile
using the data loader
active assignment rules
used on an oppy

32. Records in _____________ do not count against your organization's storage limits.
references another summary formula
the recycle bin
components of a profile
User can log out all unsaved data is lost

33. When is it appropriate to use the Import Wizard vs. the Data Loader?
Ideas
Give a list of campaigns that influenced the user
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Workflows

34. How would an administrator modify lookup records in a console layout?
used on an oppy
Mini Page Layout
Salesforce CRM workflow
API

35. If the lead has a record type - the default record type of the new owner is assigned to records created during...
The Marketing User profile
Summary or matrix (with at least one level of grouping)
previously approved process
lead conversion

36. You can import only ___________ per CSV file.
delete the field
make a field required
Salesforce CRM workflow
one language at a time

37. List the places where Currency is specified
Standard users
a campaign member
Territory Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

38. Which salesforce.com feature allows the org to capture ROI on online advertising?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Rules and the use of Email Templates
Google adwords
make a field required

39. During a lead import - you can choose to enable ___________ as part of the import.
an error report after the loading
active assignment rules
A tab that combines a list view and related records into one screen with different frames.
Salesforce ID

40. A role has a ________ relationship with users.
many to many
Edit and Read opportunity
To capture unique data of the business
the new label value

41. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Metric - table - gauge - chart - S-Control - VF page
The user loses all unsaved data after terminating the session
using the data loader
conditional highlighting

42. Conditional formatting is available for...
number from percentage
5 MB
Summary and table
Hire date

43. What is the role of Primary Object when creating custom report types?
4k
To let the user select values in the view picklist
Queue
Set thresholds for report analysis

44. Give an example of where a junction object is used between standard objects.
Use cases for Case Hierarchies
Campaign Member or Contact Role
250
Read-Only

45. Calendar and Task Activities are both...
tasks scheduled calendar events
in activity history
able to upgrade to other version
User can log out all unsaved data is lost

46. Opportunities and quotes are a part of which cloud?
Objects on managed packages
no limits
before it is saved in Salesforce
Sales Cloud

47. ______________ will not give access to opportunity records that was previously a restricted account.
routed to a default lead creator via email
Role settings
Adding a user to the sales team group
Mini Page Layout

48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
custom multi select picklist
Read-Only
To use Case Queues to manage Cases
Standard users

49. What data can you export out of SFDC?
Hire Date
multiple fields in SFDC
All organization data
many to many

50. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
The Marketing User check box on the user profile page
Create a report
Territory Management
The user is not able to edit it because it is read-only

Can you answer 50 questions in 15 minutes?

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