Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Author and the owner do not have the...
None of the users
same access to the document
the new label value
Rules and the use of Email Templates

2. Field level security cannot be used to...
Google
Fiscal year - Licenses - Language - locale - time zones
make a field required
can be different users

3. What data can you request for in the weekly data export?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
All organization data
To use Case Queues to manage Cases
Lead - Contact - Solution

4. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Salesforce CRM workflow
The running user does not have access to the dashboard folder
components of a profile

5. Applications are built on which platform?
multiple record types
To use Case Queues to manage Cases
Force.com
Standard Field

6. Record types are used to implement custom business processes by associating them to specific
Page layouts
Value is always required
reportable
Custom forecasting

7. Standard picklist fields can be controlling fields but...
the new label value
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
able to delete accounts
not dependent fields

8. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
one language at a time
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Fiscal year - Licenses - Language - locale - time zones

9. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
the new label value
Rcord type
View the account - Edit the account
Salesforce CRM workflow

10. List the type of case queues commonly used by call centers.
summary and matrix
User setting
Skill requirements - Product categories - Customer types - Service levels
40

11. How many lead assignment rules can be active at one time?
1
use everywhere rule
Fiscal year - Licenses - Language - locale - time zones
Custom objects - Field level security

12. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Accounts to Opportunities - or Contacts to Cases
Elements within a Page Layout
The user is not able to edit it because it is read-only
Summary and table

13. There are _________ to new picklist or multi-select picklist values for any field during a single import
Skill requirements - Product categories - Customer types - Service levels
Any user can view all records that the running user role can view
no limits
View all data

14. Create and manage letterheads and email templates
Default Locale - Default Language - Default Time Zone
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Create a report
able to delete accounts

15. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Master-detail - many-to-many - lookup - hierarchical
Marketing -Call Center
be shared
different types of sharing rules

16. The size limit for documents uploaded is...
conditional highlighting
5 MB
custom multi select picklist
Custom summary and matrix reports

17. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
the record is saved/updated
System Administrator profile and Marketing User Profile (import Leads)
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

18. The administrator wants to track data over a period of time. Which graph would he use?
Give a list of campaigns that influenced the user
None of the users
Line
number from percentage

19. The # of business hours that can be set for the organization to operate
The designated weblead owner gets an email
Give a list of campaigns that influenced the user
Unlimited
When a Lead is converted

20. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
To use the campaign import wizards
Field level security
Salesforce ID

21. What is the number of values allowed in dependent pick list?
300
Salesforce CRM workflow
One solution field
custom multi select picklist

22. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Workflows
Custom picklist
forecast role hierarchy
cause data loss

23. In conditional highlighting - how may maximum conditions are allowed per report?
A tab that combines a list view and related records into one screen with different frames.
components of a profile
Use cases for Case Hierarchies
3

24. Determines the level of access to the dashboard data
A running user
in activity history
Marketing -Call Center
To display extended web content on SF window

25. What is conditional highlighting for reports?
Set thresholds for report analysis
must be between 5 and 50
components of a profile
None of the users

26. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
use everywhere rule
The Marketing User check box on the user profile page
5

27. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
4k
able to delete accounts
Google
summary and matrix

28. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Mini Page Layout
Custom forecasting
Set thresholds for report analysis

29. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
30 days
not enforced
IP address is unknown
except Campaign

30. List the functions of the Data Loader
Insert - update - upsert - delete
View all data
using the custom summary field
1

31. A role has a ________ relationship with users.
same access to the document
many to many
lead assignment rule
other formula fields

32. Page layouts are assigned to users based on...
system administrator
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Role settings
Case tasks

33. Available out of box - cannot be deleted (You can change the label name).
Salesforce ID
50000
Standard Field
System Administrator

34. You can create _____________ directly from the csv import file.
Contract Manager
parent.child relationships
an error report after the loading
View the account - Edit the account

35. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Difference between workflow rule and workflow approval process
used on an oppy
Download AppExchange Packages

36. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Manage public documents
System Administrator profile and Marketing User Profile (import Leads)
rollup summary field

37. Create ads that display on search engines is possible in SFDC using...
Google
Use cases for Web-to-Case
Line
IP address is unknown

38. Managed package is always...
able to upgrade to other version
log in to SFDC Profile
used on an oppy
Contract Manager

39. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
used on an oppy
Opportunity campaign related list - Contact campaign related list
Rcord type
a campaign member

40. The account owner - opportunit owners - and case owners...
System Administrator profile and Marketing User Profile (import Leads)
can be different users
Objects on managed packages
They are upgradeable

41. Why do you create a web tab?
Line
To display extended web content on SF window
250
Skill requirements - Product categories - Customer types - Service levels

42. Error on failed web to lead validation is...
To let the user select values in the view picklist
Google adwords
Objects on managed packages
routed to a default lead creator via email

43. Records in _____________ do not count against your organization's storage limits.
Custom forecasting
using the custom summary field
the recycle bin
your organization's workflow

44. Salesforce for Microsoft Outlook is which type of client?
summary and matrix reports
API
Contacts
The Marketing User profile

45. A custom summary formula cannot reference ____________ in an object.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Accounts to Opportunities - or Contacts to Cases
other formula fields
your organization's workflow

46. Types of relationships that can exist between objects
reportable
250
To use Case Queues to manage Cases
Master-detail - many-to-many - lookup - hierarchical

47. A role controls __________ that users have to an organization's data.
the level of visibility
All users of SFDC who have access to campaigns objects
All users
A tab that combines a list view and related records into one screen with different frames.

48. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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49. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
5 MB
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
denied
Ideas

50. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
View the account - Edit the account
Tabular reports
Metric - table - gauge - chart - S-Control - VF page
previously approved process