Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Call Support - Call Sales - Log a case online - Email Support
4k
the recycle bin
Components of the Console Tab

2. Can only view records
Read-Only
View all data
To capture unique data of the business
automatically maps

3. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To use Case Queues to manage Cases
Metric - table - gauge - chart - S-Control - VF page
Forecasts

4. Which is not a standard business object?
except Campaign
cause data loss
4k
Ideas

5. Can view - edit and delete their own records
Forecasts
Standard User
Custom summary and matrix reports
version control capabilities

6. Which of the following does not need business process?
active assignment rules
Metric - table - gauge - chart - S-Control - VF page
Contacts
5 MB

7. What can stop a scheduled report-dashboard run?
Salesforce ID
The running user does not have access to the dashboard folder
Hire date
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

8. You can use _______________ for summary and matrix reporting only.
reportable
Fiscal year - Licenses - Language - locale - time zones
API
conditional highlighting

9. What is the salesforce Console?
Set thresholds for report analysis
one language at a time
A tab that combines a list view and related records into one screen with different frames.
Create a report

10. You can customize Profile to restrict users' ability to...
must be between 5 and 50
log in to SFDC Profile
Profile
multiple fields in SFDC

11. You must create the business process before creating record types for each of these objects...
Manage public documents
except Campaign
active assignment rules
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

12. When you configure search settings for your organization - the new value...
Sales Cloud
Custom forecasting
must be between 5 and 50
A running user

13. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
cause data loss
Standard Field
View all data

14. As a ________________ you can create page layout in the console and assign it to profiles.
Standard users
no limits
system administrator
able to upgrade to other version

15. Show up to 2000 records in the record count display - Print up to 1000 records in print view
A running user
List view
Hire Date
calculations on summary fields

16. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Use cases for Web-to-Case
Case

17. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
delete the field
1 day
Campaign Member or Contact Role
Sales Team Role

18. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
They are upgradeable
used on an oppy
None of the users
must be between 5 and 50

19. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Read-Only
csv files
User can log out all unsaved data is lost

20. A workflow alert cannot be tracked...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The Marketing User check box on the user profile page
Solution Manager
in activity history

21. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
As short as a day and as long as a forever
different types of sharing rules
Manage public documents
Custom summary and matrix reports

22. The ____________ is a custom field that aggregates child record information in to the parent record.
Marketing User
rollup summary field
Marketing -Call Center
references another summary formula

23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Custom Field
Basically - the Gmail model - all you data is stored on servers
The user is not able to edit it because it is read-only
Edit on solution

24. We cannot create sharing rules on...
objects in a managed package
use everywhere rule
Hire date
Metric - table - gauge - chart - S-Control - VF page

25. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Line
Default Locale - Default Language - Default Time Zone
territory management

26. Charts - Tables - Metrics - Gauge
300
search for public tags
dashboard components
All users of SFDC who have access to campaigns objects

27. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
300
Any user can view all records that the running user role can view
not enforced

28. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
std price book or a price book
System Administrator
Edit and Read opportunity
Salesforce CRM workflow

29. Page layouts are assigned to users based on...
Role settings
the record is saved/updated
5
View all data

30. An account team can be added by all except...
references another summary formula
own a record and not see it
anyone in the team
As short as a day and as long as a forever

31. Standard objects examples
a campaign member
Forecasts
3 or more hours per day
Solutions - Accounts - Opportunities

32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
User setting
Insert - update - upsert - delete
To use Case Queues to manage Cases
To use the campaign import wizards

33. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Ideas
able to upgrade to other version
Workflows
the recycle bin

34. What data can you request for in the weekly data export?
salesforce.com portal
Use cases for Web-to-Case
Insert - update - upsert - delete
All organization data

35. Which salesforce.com feature allows the org to capture ROI on online advertising?
denied
make a field required
Google adwords
Insert - update - upsert - delete

36. Permission to add a category to a solution require which permission
Accounts - Contacts - Leads - Solutions - and Custom objects
Workflow rules
There is only one record type in person account - There is no contact related list in person account
Create on solution

37. List Dashboard component types
Opportunity campaign related list - Contact campaign related list
one language at a time
make a field required
Metric - table - gauge - chart - S-Control - VF page

38. A public group is a grouping of all except...
csv files
Queue
The running user does not have access to the dashboard folder
not enforced

39. When is it appropriate to use the Import Wizard vs. the Data Loader?
own a record and not see it
Workflow rules
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
one language at a time

40. A custom lead field can be mapped to...
Give a list of campaigns that influenced the user
API
Marketing -Call Center
One solution field

41. All existing custom objects that were previously deployed will still be deployed when you....
Salesforce CRM workflow
300
Configure the settings and rules for Case processing - including Business Hours - and Escalation
upgrade a managed application

42. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Download AppExchange Packages
Profile controls
Case

43. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Skill requirements - Product categories - Customer types - Service levels
Call Support - Call Sales - Log a case online - Email Support
the level of visibility
Configure the settings and rules for Case processing - including Business Hours - and Escalation

44. Standard picklist fields can be controlling fields but...
not dependent fields
Custom objects - Field level security
500
The Marketing User check box on the user profile page

45. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
tasks scheduled calendar events
Profile

46. ____________ is not available for printable lists
Difference between workflow rule and workflow approval process
One solution field
Export to excel
They are upgradeable

47. Create ads that display on search engines is possible in SFDC using...
routed to a default lead creator via email
Default Locale - Default Language - Default Time Zone
Google
make a field required

48. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Metric - table - gauge - chart - S-Control - VF page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Lead - Contact - Solution
before it is saved in Salesforce

49. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
A tab that combines a list view and related records into one screen with different frames.
Rcord type
own a record and not see it
Profile controls

50. You can then associate each business process with one or more record types and make it available to users...
able to delete accounts
based on their profile
references another summary formula
There is only one record type in person account - There is no contact related list in person account