Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How would an administrator modify lookup records in a console layout?
The user is not able to edit it because it is read-only
Mini Page Layout
except Campaign
Page layouts

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Metric - table - gauge - chart - S-Control - VF page
3
Fiscal year - Licenses - Language - locale - time zones
cause data loss

3. What objects may be imported or updated using the Import Wizard?
objects in a managed package
Accounts - Contacts - Leads - Solutions - and Custom objects
lead conversion
The Marketing User check box on the user profile page

4. Super User - Can customize and administer the application
System Administrator
Download AppExchange Packages
own a record and not see it
IP address is unknown

5. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Value is always required
Profile
multiple record types

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Account - Contacts - Opportunities
Sales Team Role
forecast role hierarchy
Master-detail - many-to-many - lookup - hierarchical

7. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Case queue
To use a Case Assignment
Difference between workflow rule and workflow approval process
automatically maps

8. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Read-Only
The Marketing User check box on the user profile page
your organization's workflow

9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Solution Manager
based on their profile
your organization's workflow
Workflows

10. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
parent.child relationships
version control capabilities
many to much
using the custom summary field

11. Create ads that display on search engines is possible in SFDC using...
Google
40
Skill requirements - Product categories - Customer types - Service levels
Contract Manager

12. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
API
Rules and the use of Email Templates
reportable
Fiscal year - Licenses - Language - locale - time zones

13. You can use conditional highlighting for which types of reports?
anyone in the team
Role settings
use everywhere rule
summary and matrix reports

14. While scheduling an email reports user specifies all except...
250
link to report
can be different users
The Marketing User check box on the user profile page

15. Which graphs rely on grand total for dashboards?
be shared
Page layouts
Metric and gauge
territory management

16. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
system administrator
able to upgrade to other version
different types of sharing rules
300

17. What is true about look up relationship?
Accounts - Contacts - Leads - Solutions - and Custom objects
Manage Letterheads - Manage Public Templates - Edit HTML Templates
many to much
Value is always required

18. A custom multi-select pick list cannot be a...
Campaign Member or Contact Role
multiple record types
controlling field for a dependent field
not dependent fields

19. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
folder access level
Custom picklist
different types of sharing rules
Profile controls

20. All existing custom objects that were previously deployed will still be deployed when you....
extend sharing for those records
Rules and the use of Email Templates
Custom forecasting
upgrade a managed application

21. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
salesforce.com portal
summary and matrix
Profile
Salesforce CRM workflow

22. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
All organization data
build a custom forecast for the same
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Give a list of campaigns that influenced the user

23. Which salesforce.com feature allows the org to capture ROI on online advertising?
The user is not able to edit it because it is read-only
Accounts - Contacts - Leads - Solutions - and Custom objects
Google adwords
based on their profile

24. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
can be different users
Hire Date
Profile
3 or more hours per day

25. What is Salesforce?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Case Hierarchies
Salesforce and Marketing Automation - Customer Support Management
upgrade a managed application

26. The # of business hours that can be set for the organization to operate
Unlimited
System Administrator
objects in a managed package
Case queue

27. To edit opportunity permission - where would you make the change?
Profile
Case tasks
Elements within a Page Layout
To use the campaign import wizards

28. Which information not captured on user record in Salesforce?
Case tasks
Campaign Member or Contact Role
All organization data
Hire Date

29. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Line
Workflow rules
a campaign member

30. Who can view campaigns?
All users
extend sharing for those records
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Field level security

31. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Custom objects - Field level security
delete the field
many to much

32. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
cause data loss
csv files
Objects on managed packages

33. Two options for restricting access via IP Ranges
Salesforce ID
Custom forecasting
Tabular reports
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

34. As an admin - you can schedule regular data imports...
Queue
using the data loader
Line
Basically - the Gmail model - all you data is stored on servers

35. How many Editions are there in SFDC?
Force.com
Role settings
Basically - the Gmail model - all you data is stored on servers
5

36. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Account - Contacts - Opportunities
5 MB
upgrade a managed application

37. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
dashboard components
User can log out all unsaved data is lost
Summary and table
other formula fields

38. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The running user does not have access to the dashboard folder
Insert - update - upsert - delete
4000

39. Opportunities and quotes are a part of which cloud?
Sales Cloud
Create on solution
1 day
components of a profile

40. Allows you to define different sets of picklist values for both standard and custom picklist.
calculations on summary fields
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
tasks scheduled calendar events
Rcord type

41. Standard User Permissions + can edit - approve - activate and delete contracts
All users
Contract Manager
The user loses all unsaved data after terminating the session
IP address is unknown

42. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Rcord type
5 MB
Create a report

43. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Standard users
3 or more hours per day
Google

44. The maximum number of values allowed in a controlling field.
300
Value is always required
Marketing User
except Campaign

45. You can map a single column from the csv file to...
multiple fields in SFDC
the new label value
The designated weblead owner gets an email
IP address is unknown

46. ____________ is not available for printable lists
Export to excel
Custom forecasting
Standard User
Gets assigned to lead owner's territory

47. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
YEAR(date_c) =YEAR(today())
Objects on managed packages
Ideas

48. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Role settings
a campaign member
Use cases for Email-to-Case
4k

49. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
3
Use cases for Web-to-Case
except Campaign
Default Locale - Default Language - Default Time Zone

50. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
a campaign member
User setting
Edit and Read opportunity