Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is true about look up relationship?






2. When a case is deleted - following are deleted except






3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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4. Business process is available in following objects: _______________






5. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






6. To edit opportunity permission - where would you make the change?






7. You can delete the _____________ that is on an oppy.






8. Custom summary formulas are...






9. While scheduling an email reports user specifies all except...






10. Which of the following does not need business process?






11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






12. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






13. Specifying a "running user" in dashboard means...






14. A lookup field relationship...






15. When is it appropriate to use the Import Wizard vs. the Data Loader?






16. Create ads that display on search engines is possible in SFDC using...






17. List the type of case queues commonly used by call centers.






18. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






19. A custom lead field can be mapped to...






20. You can customize Profile to restrict users' ability to...






21. Record types are used to implement custom business processes by associating them to specific






22. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






23. You can map a single column from the csv file to...






24. Who can view campaigns?






25. Standard User Permissions + can manage published solutions + can manage solution categories






26. Name three settings on the Company Information page that administrators can edit.






27. Sharing rule: ________ that grant access to groups of users.






28. Sharing rules can be formed on the following except...






29. Applications are built on which platform?






30. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






31. Super User - Can customize and administer the application






32. Picklist dependency rules are __________ during import.






33. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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34. Conditional highlighting is used only in...






35. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






36. A role controls __________ that users have to an organization's data.






37. The # of business hours that can be set for the organization to operate






38. The account owner - opportunit owners - and case owners...






39. Can only view records






40. In order to implement more than one business process - ____________must also be implemented.






41. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






42. If the lead has a record type - the default record type of the new owner is assigned to records created during...






43. As a ________________ you can create page layout in the console and assign it to profiles.






44. You can then associate each business process with one or more record types and make it available to users...






45. A delegated approver can revoke a...






46. We cannot create sharing rules on...






47. Field level security cannot be used to...






48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






49. If a standard object is renamed - the reports are renamed based on...






50. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).