Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Show up to 2000 records in the record count display - Print up to 1000 records in print view
5
4000
The user loses all unsaved data after terminating the session
List view

2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Summary or matrix (with at least one level of grouping)
version control capabilities
1
denied

3. Two options for restricting access via IP Ranges
Rules and the use of Email Templates
different types of sharing rules
csv files
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

4. An online form to capture lead information - Email template response content published on your web site.
Custom picklist
Queue
web-to-lead
Download AppExchange Packages

5. Conditional formatting is available for...
rollup summary field
Summary and table
before it is saved in Salesforce
Skill requirements - Product categories - Customer types - Service levels

6. It is possible for a user to...
own a record and not see it
Custom picklist
Fiscal year - Licenses - Language - locale - time zones
the new label value

7. You can map a custom lead field...
Campaign Member or Contact Role
to a case
A running user
lead conversion

8. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
summary and matrix reports

9. Record types are not available in...
the Professional Edition
Basically - the Gmail model - all you data is stored on servers
Salesforce CRM workflow
4k

10. You can map a single column from the csv file to...
parent.child relationships
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
multiple fields in SFDC
lead conversion

11. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
1 day
calculations on summary fields
Use cases for Web-to-Case
Case

13. The account owner - opportunit owners - and case owners...
Fiscal year - Licenses - Language - locale - time zones
can be different users
The Marketing User profile
A tab that combines a list view and related records into one screen with different frames.

14. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
4000
previously approved process
User can log out all unsaved data is lost
The user is not able to edit it because it is read-only

15. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
log in to SFDC Profile
Rcord type
Objects on managed packages

16. Which is not a standard business object?
in activity history
Google
To use Case Queues to manage Cases
Ideas

17. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
Campaign Member or Contact Role
User can log out all unsaved data is lost
Salesforce and Marketing Automation - Customer Support Management

18. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
the Professional Edition
Standard Field
Permissions
4000

19. Personal tags cannot...
Sales Team Role
Adding a user to the sales team group
A tab that combines a list view and related records into one screen with different frames.
be shared

20. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Show details and add events
references another summary formula
lead assignment rule

21. Custom summary formulas are...
calculations on summary fields
Account - Contacts - Opportunities
Custom summary and matrix reports
Salesforce and Marketing Automation - Customer Support Management

22. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Marketing -Call Center
Default Locale - Default Language - Default Time Zone
Case queue
The Marketing User profile

23. In list view enhancements - users cannot export list results to...
links two objects together
csv files
denied
controlling field for a dependent field

24. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Case tasks
Field level security
multiple record types
Salesforce CRM workflow

25. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Metric - table - gauge - chart - S-Control - VF page
5 MB
Unlimited

26. When a case is deleted - following are deleted except
Case tasks
components of a profile
an error report after the loading
5 MB

27. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Use cases for Case Hierarchies
make a field required
anyone in the team

28. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
many to much
250
To use a Case Assignment
Custom forecasting

29. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Lead - Contact - Solution
They are upgradeable
using the data loader

30. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
parent.child relationships
a campaign member
Elements within a Page Layout
Edit on solution

31. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Workflows
log in to SFDC Profile
objects in a managed package

32. You can use conditional highlighting for which types of reports?
automatically maps
extend sharing for those records
summary and matrix reports
using the data loader

33. Inline editing updates the field when...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Line
can be different users
the record is saved/updated

34. Which salesforce.com feature allows the org to capture ROI on online advertising?
Basically - the Gmail model - all you data is stored on servers
Google adwords
rollup summary field
Use cases for Email-to-Case

35. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
used on an oppy
in activity history
To display extended web content on SF window

36. The maximum number of values allowed in a controlling field.
300
Territory Management
own a record and not see it
The running user does not have access to the dashboard folder

37. Which one of these may be a controlling field and a dependent field?
cause data loss
Unlimited
Custom picklist
Sales Team Role

38. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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39. Available out of box - cannot be deleted (You can change the label name).
tasks scheduled calendar events
Standard Field
objects in a managed package
forecast role hierarchy

40. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
There is only one record type in person account - There is no contact related list in person account
anyone in the team
same access to the document

41. Changing the data type of an existing custom field can cause data loss while changing to...
Sales Cloud
search for public tags
The designated weblead owner gets an email
number from percentage

42. Salesforce for Microsoft Outlook is which type of client?
Queue
Automated rules
API
folder access level

43. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
can be different users
previously approved process
A running user

44. A custom lead field can be mapped to...
Skill requirements - Product categories - Customer types - Service levels
Hire date
One solution field
Account - Contacts - Opportunities

45. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
3
Mini Page Layout
They are upgradeable
Custom Field

46. An account team can be added by all except...
Workflows
Use cases for Web-to-Case
anyone in the team
Value is always required

47. While scheduling an email reports user specifies all except...
YEAR(date_c) =YEAR(today())
Create a report
Unlimited
link to report

48. A delegated approver can revoke a...
territory management
Case tasks
The email address of the user whose identify is being confirmed.
previously approved process

49. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Set thresholds for report analysis
The designated weblead owner gets an email
must be between 5 and 50
different types of sharing rules

50. Page layouts are assigned to users based on...
tasks scheduled calendar events
Any user can view all records that the running user role can view
Role settings
log in to SFDC Profile