Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
log in to SFDC Profile
web-to-lead
folder access level

2. What data can you request for in the weekly data export?
Custom objects - Field level security
All organization data
version control capabilities
3

3. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Accounts - Contacts - Leads - Solutions - and Custom objects
able to delete accounts
territory management
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

4. What can a user do an account record that has been manually shard read/write with him/her?
All organization data
Any user can view all records that the running user role can view
View the account - Edit the account
Force.com

5. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Custom summary and matrix reports
Tabular reports
web-to-lead

6. A _____________ cannot be the controlling field for a dependent field.
Elements within a Page Layout
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist
Marketing -Call Center

7. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
denied
Any user can view all records that the running user role can view
Value is always required

8. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
There is only one record type in person account - There is no contact related list in person account
Case queue
version control capabilities
Profile controls

9. Types of relationships that can exist between objects
except Campaign
link to report
System Administrator
Master-detail - many-to-many - lookup - hierarchical

10. You can use _______________ for summary and matrix reporting only.
parent.child relationships
Territory Management
custom multi select picklist
conditional highlighting

11. ____________ is available for custom fiscal years.
the new label value
Custom forecasting
Automated rules
3 or more hours per day

12. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
able to upgrade to other version
Workflows
build a custom forecast for the same
Line

13. When is a custom object created?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To capture unique data of the business
Manage public documents
Gets assigned to lead owner's territory

14. Managed package is always...
able to upgrade to other version
Components of the Console Tab
previously approved process
All users of SFDC who have access to campaigns objects

15. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Show details and add events
API
territory management

16. What is the number of values allowed in dependent pick list?
Export to excel
300
5
They are upgradeable

17. Create ads that display on search engines is possible in SFDC using...
number from percentage
previously approved process
Google
the level of visibility

18. You can create _____________ directly from the csv import file.
log in to SFDC Profile
parent.child relationships
Custom summary and matrix reports
anyone in the team

19. Sharing rules can be formed on the following except...
Solution Manager
Objects on managed packages
salesforce.com portal
1 day

20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
able to upgrade to other version
Custom Field
5
use everywhere rule

21. Field level security cannot be used to...
csv files
dashboard components
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
make a field required

22. Who can import data for all users?
Give a list of campaigns that influenced the user
System Administrator profile and Marketing User Profile (import Leads)
Google adwords
links two objects together

23. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
One solution field
based on their profile
YEAR(date_c) =YEAR(today())

24. A public group is a grouping of all except...
Queue
Case Escalation Rule
The user loses all unsaved data after terminating the session
Create on solution

25. What is true about managed packages?
Automated rules
Summary or matrix (with at least one level of grouping)
They are upgradeable
the level of visibility

26. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
a campaign member
Basically - the Gmail model - all you data is stored on servers
number from percentage
3 or more hours per day

27. Name the standard applications in the list.
Mini Page Layout
Marketing -Call Center
The designated weblead owner gets an email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
multiple record types
Use cases for Email-to-Case
used on an oppy
5

29. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
territory management
delete the field
Set thresholds for report analysis
Rules and the use of Email Templates

30. The documents tab does not contain...
Case Escalation Rule
version control capabilities
User setting
Manage Letterheads - Manage Public Templates - Edit HTML Templates

31. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
components of a profile
Hire date
Lead - Contact - Solution

32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
The user is not able to edit it because it is read-only
Marketing -Call Center
To use the campaign import wizards
the record is saved/updated

33. You need which permission to specify a running user other than yourself?
View all data
Custom forecasting
can be different users
other formula fields

34. Personal tags cannot...
Case queue
be shared
objects in a managed package
link to report

35. An account team can be added by all except...
many to many
One solution field
anyone in the team
using the custom summary field

36. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
no limits
Skill requirements - Product categories - Customer types - Service levels
links two objects together

37. Show up to 2000 records in the record count display - Print up to 1000 records in print view
The user is not able to edit it because it is read-only
List view
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
parent.child relationships

38. A lead has been converted. Where can we find the campaigns associated with it?
5
The user is not able to edit it because it is read-only
objects in a managed package
Opportunity campaign related list - Contact campaign related list

39. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
routed to a default lead creator via email
log in to SFDC Profile
All users of SFDC who have access to campaigns objects

40. Where do active currencies live?
able to delete accounts
Edit on solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
API

41. How many roles can you create for your org?
500
custom multi select picklist
search for public tags
Custom objects - Field level security

42. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Difference between workflow rule and workflow approval process
able to upgrade to other version
YEAR(date_c) =YEAR(today())
Default Locale - Default Language - Default Time Zone

43. Which of the following does not need business process?
When a Lead is converted
Create a report
based on their profile
Contacts

44. When is it appropriate to use the Import Wizard vs. the Data Loader?
View all data
5 MB
Export to excel
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

45. A workflow alert cannot be tracked...
in activity history
Google adwords
Standard User
conditional highlighting

46. A lookup field relationship...
1
links two objects together
View all data
3 or more hours per day

47. The create new folder link will only be visible to users with which permission?
calculations on summary fields
Manage public documents
same access to the document
View the account - Edit the account

48. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Show details and add events
Case tasks
Contract Manager

49. What is the limit on the compiled size of the formula field?
Profile
4k
Case queue
reportable

50. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Contacts
Tabular reports
300
Difference between workflow rule and workflow approval process