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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
parent.child relationships
Lead - Contact - Solution
The user is not able to edit it because it is read-only

2. You can map a custom lead field to only one of the following objects at a single instance
Hire date
use everywhere rule
Account - Contacts - Opportunities
Create on solution

3. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
an error report after the loading
5
Business Hours

4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
YEAR(date_c) =YEAR(today())
Download AppExchange Packages
using the data loader
1

5. Salesforce for Microsoft Outlook is which type of client?
Case Auto-Response Rule
As short as a day and as long as a forever
API
automatically maps

6. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Use cases for Case Hierarchies
a campaign member
To use the campaign import wizards

7. A workflow alert cannot be tracked...
Contract Manager
in activity history
To use a Case Assignment
Profile controls

8. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Custom forecasting
None of the users
before it is saved in Salesforce
YEAR(date_c) =YEAR(today())

9. A lookup field relationship...
Accounts to Opportunities - or Contacts to Cases
using the data loader
links two objects together
Give a list of campaigns that influenced the user

10. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Salesforce and Marketing Automation - Customer Support Management
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Queue
Adding a user to the sales team group

11. You can use _______________ for summary and matrix reporting only.
Case
conditional highlighting
denied
summary and matrix

12. Author and the owner do not have the...
except Campaign
same access to the document
own a record and not see it
Custom forecasting

13. Give an example of a one-to many relationship between standard objects.
version control capabilities
Force.com
System Administrator profile and Marketing User Profile (import Leads)
Accounts to Opportunities - or Contacts to Cases

14. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Manage public documents
To let the user select values in the view picklist
Workflows
Solution Manager

15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. What is Salesforce?
able to delete accounts
a campaign member
Salesforce CRM workflow
Salesforce and Marketing Automation - Customer Support Management

17. Calendar and Task Activities are both...
automatically maps
The user loses all unsaved data after terminating the session
tasks scheduled calendar events
3

18. In conditional highlighting - how may maximum conditions are allowed per report?
3
A tab that combines a list view and related records into one screen with different frames.
User can log out all unsaved data is lost
version control capabilities

19. As a ________________ you can create page layout in the console and assign it to profiles.
version control capabilities
Hire date
Campaign Member or Contact Role
system administrator

20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
They are upgradeable
Custom Field
Case Auto-Response Rule
1

21. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
log in to SFDC Profile
an error report after the loading
User can log out all unsaved data is lost
Profile controls

22. ______________ will not give access to opportunity records that was previously a restricted account.
Create a report
Create on solution
Elements within a Page Layout
Adding a user to the sales team group

23. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Basically - the Gmail model - all you data is stored on servers
Hire Date
The Marketing User profile
Queue

24. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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25. Standard User Permissions + can import leads for the organization
Marketing User
View all data
To let the user select values in the view picklist
active assignment rules

26. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Queue
IP address is unknown
an error report after the loading

27. List the type of case queues commonly used by call centers.
Edit and Read opportunity
Gets assigned to lead owner's territory
Skill requirements - Product categories - Customer types - Service levels
4000

28. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
All organization data
can be different users
reportable

29. What data can you export out of SFDC?
To use a Case Assignment
All organization data
Master-detail - many-to-many - lookup - hierarchical
dashboard components

30. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
None of the users
same access to the document
Google adwords

31. What is the role of Primary Object when creating custom report types?
Campaign Member or Contact Role
To let the user select values in the view picklist
Read-Only
YEAR(date_c) =YEAR(today())

32. Why do you create a web tab?
To display extended web content on SF window
A tab that combines a list view and related records into one screen with different frames.
own a record and not see it
The user loses all unsaved data after terminating the session

33. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Marketing -Call Center
using the custom summary field
Case queue

34. You can map a custom lead field...
All users
Salesforce ID
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
to a case

35. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
40
Google
Summary and table

36. When is a custom object created?
many to much
the new label value
40
To capture unique data of the business

37. Two options for restricting access via IP Ranges
csv files
Ideas
IP address is unknown
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

38. Field level security cannot be used to...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case Escalation Rule
Force.com
make a field required

39. In order to implement more than one business process - ____________must also be implemented.
Accounts to Opportunities - or Contacts to Cases
Salesforce CRM workflow
Marketing User
multiple record types

40. Changing the data type of an existing custom field can cause data loss while changing to...
300
number from percentage
Summary or matrix (with at least one level of grouping)
conditional highlighting

41. An online form to capture lead information - Email template response content published on your web site.
an error report after the loading
To let the user select values in the view picklist
4000
web-to-lead

42. ____________ is available for custom fiscal years.
search for public tags
Custom forecasting
Components of the Console Tab
Solutions - Accounts - Opportunities

43. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
500
Ideas
reportable

44. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
using the custom summary field
can be different users
able to delete accounts
Sales Cloud

45. Business process is available in following objects: _______________
Lead - Contact - Solution
many to much
web-to-lead
Contract Manager

46. If the lead has a record type - the default record type of the new owner is assigned to records created during...
None of the users
Adding a user to the sales team group
Basically - the Gmail model - all you data is stored on servers
lead conversion

47. Which information not captured on user record in Salesforce?
other formula fields
Hire Date
Use cases for Email-to-Case
500

48. Your recycle bin record limit is _____times the MBs in your general storage
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Profile
Role settings
250

49. An account team can be added by all except...
conditional highlighting
System Administrator
anyone in the team
used on an oppy

50. You must create the business process before creating record types for each of these objects...
IP address is unknown
Solution Manager
except Campaign
search for public tags

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Salesforce Certification

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