Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The # of business hours that can be set for the organization to operate
Unlimited
the level of visibility
the new label value
conditional highlighting

2. Used to escalate a case if it has not been resolved within a specified period of time.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case Escalation Rule
dashboard components
not enforced

3. You can delete the _____________ that is on an oppy.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Sales Team Role
User setting
std price book or a price book

4. List the places where Currency is specified
Case Escalation Rule
Create a report
The email address of the user whose identify is being confirmed.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Standard Field
All users
different types of sharing rules

6. Create ads that display on search engines is possible in SFDC using...
Standard users
Google
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Unlimited

7. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Manage Letterheads - Manage Public Templates - Edit HTML Templates
in activity history
Components of the Console Tab
using the data loader

8. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Use cases for Email-to-Case
To capture unique data of the business
Google

9. An account team can be added by all except...
anyone in the team
To display extended web content on SF window
the level of visibility
objects in a managed package

10. Partner Portal: Users login to the web portal rather than through the...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
salesforce.com portal
Forecasts
Default Locale - Default Language - Default Time Zone

11. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Manage Letterheads - Manage Public Templates - Edit HTML Templates
many to much
Marketing User

12. Which is not a standard business object?
Ideas
an error report after the loading
The email address of the user whose identify is being confirmed.
able to delete accounts

13. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
1
anyone in the team
able to upgrade to other version
Permissions

14. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Forecasts
Fiscal year - Licenses - Language - locale - time zones
number from percentage

15. If the lead has a record type - the default record type of the new owner is assigned to records created during...
make a field required
lead conversion
Use cases for Email-to-Case
active assignment rules

16. The documents tab does not contain...
Set thresholds for report analysis
csv files
version control capabilities
YEAR(date_c) =YEAR(today())

17. To edit opportunity permission - where would you make the change?
tasks scheduled calendar events
Profile
4000
Any user can view all records that the running user role can view

18. Conditional highlighting is used only in...
Show details and add events
territory management
summary and matrix
Accounts - Contacts - Leads - Solutions - and Custom objects

19. A role controls __________ that users have to an organization's data.
List view
Create on solution
the level of visibility
able to upgrade to other version

20. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Role settings
a campaign member
Business Hours
500

21. What is the salesforce Console?
Territory Management
csv files
Tabular reports
A tab that combines a list view and related records into one screen with different frames.

22. Picklist dependency rules are __________ during import.
30 days
Campaign Member or Contact Role
not enforced
Create a report

23. A lead has been converted. Where can we find the campaigns associated with it?
All organization data
Opportunity campaign related list - Contact campaign related list
Difference between workflow rule and workflow approval process
None of the users

24. When a case is deleted - following are deleted except
one language at a time
Campaign Member or Contact Role
use everywhere rule
Case tasks

25. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The user loses all unsaved data after terminating the session
search for public tags
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Case queue

26. ____________ is available for custom fiscal years.
Custom forecasting
500
the record is saved/updated
can be different users

27. Calendar and Task Activities are both...
tasks scheduled calendar events
Objects on managed packages
User can log out all unsaved data is lost
Set thresholds for report analysis

28. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Create a report
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
4000

29. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Use cases for Web-to-Case
Profile controls
Value is always required
The running user does not have access to the dashboard folder

30. Page layouts are assigned to users based on...
Standard User
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the level of visibility
Role settings

31. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
forecast role hierarchy
Elements within a Page Layout
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
custom multi select picklist

32. A role has a ________ relationship with users.
multiple record types
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
dashboard components
many to many

33. What does a company profile contain?
summary and matrix reports
View all data
Fiscal year - Licenses - Language - locale - time zones
territory management

34. Where do active currencies live?
Summary and table
Territory Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
forecast role hierarchy

35. When you configure search settings for your organization - the new value...
must be between 5 and 50
5 MB
Configure the settings and rules for Case processing - including Business Hours - and Escalation
one language at a time

36. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Use cases for Web-to-Case
50000
Field level security
500

37. A workflow alert cannot be tracked...
in activity history
one language at a time
Custom summary and matrix reports
Workflows

38. The size limit for documents uploaded is...
5 MB
300
make a field required
forecast role hierarchy

39. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Use cases for Case Hierarchies
Automated rules
must be between 5 and 50
Edit and Read opportunity

40. Standard User Permissions + can manage published solutions + can manage solution categories
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Objects on managed packages
Solution Manager
link to report

41. Field level security cannot be used to...
make a field required
same access to the document
salesforce.com portal
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

42. Opportunities and quotes are a part of which cloud?
1 day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
As short as a day and as long as a forever
Sales Cloud

43. A custom lead field can be mapped to...
extend sharing for those records
The Marketing User profile
can be different users
One solution field

44. When is a custom object created?
To capture unique data of the business
Page layouts
link to report
links two objects together

45. Give an example of a one-to many relationship between standard objects.
3
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Accounts to Opportunities - or Contacts to Cases
used on an oppy

46. Who can import data for all users?
summary and matrix
not enforced
System Administrator profile and Marketing User Profile (import Leads)
Call Support - Call Sales - Log a case online - Email Support

47. How many roles can you create for your org?
Account - Contacts - Opportunities
dashboard components
500
references another summary formula

48. Who can view campaigns?
All users
the new label value
Permissions
system administrator

49. A custom summary formula cannot reference ____________ in an object.
Accounts to Opportunities - or Contacts to Cases
5 MB
other formula fields
Business Hours

50. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Field level security
As short as a day and as long as a forever
own a record and not see it