Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Elements within a Page Layout
Ideas
Case queue
Marketing User

2. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Default Locale - Default Language - Default Time Zone
folder access level
The user is not able to edit it because it is read-only
There is only one record type in person account - There is no contact related list in person account

3. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
upgrade a managed application
Components of the Console Tab
must be between 5 and 50
other formula fields

4. Campaigns and opportunities have a _____________ relationship.
Queue
Field level security
own a record and not see it
many to much

5. Can view - edit and delete their own records
able to delete accounts
None of the users
Standard User
a campaign member

6. A _____________ cannot be the controlling field for a dependent field.
able to delete accounts
Insert - update - upsert - delete
250
custom multi select picklist

7. The administrator wants to track data over a period of time. Which graph would he use?
Unlimited
Line
different types of sharing rules
Tabular reports

8. What does a company profile contain?
delete the field
Create on solution
4000
Fiscal year - Licenses - Language - locale - time zones

9. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Marketing -Call Center
Accounts to Opportunities - or Contacts to Cases
Edit on solution

10. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Basically - the Gmail model - all you data is stored on servers
4000
using the custom summary field
territory management

11. You can delete the _____________ that is on an oppy.
std price book or a price book
a campaign member
conditional highlighting
5 MB

12. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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13. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
conditional highlighting
Difference between workflow rule and workflow approval process
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Profile controls

14. You can map a custom lead field to only one of the following objects at a single instance
Use cases for Case Hierarchies
Account - Contacts - Opportunities
using the custom summary field
Sales Cloud

15. A delegated approver can revoke a...
previously approved process
Force.com
Account - Contacts - Opportunities
Campaign Member or Contact Role

16. A workflow alert cannot be tracked...
Give a list of campaigns that influenced the user
Sales Cloud
Any user can view all records that the running user role can view
in activity history

17. Page layouts are assigned to users based on...
must be between 5 and 50
not enforced
Role settings
the recycle bin

18. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
territory management
User setting
Territory Management

19. While scheduling an email reports user specifies all except...
Set thresholds for report analysis
Value is always required
300
link to report

20. The create new folder link will only be visible to users with which permission?
an error report after the loading
Manage public documents
Profile
To use a Case Assignment

21. Custom fiscal year works on a define once and...
use everywhere rule
Profile controls
salesforce.com portal
Case Auto-Response Rule

22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
4k
before it is saved in Salesforce
lead assignment rule
The user is not able to edit it because it is read-only

23. The maximum number of values allowed in a controlling field.
before it is saved in Salesforce
300
forecast role hierarchy
Call Support - Call Sales - Log a case online - Email Support

24. Record types are used to implement custom business processes by associating them to specific
Page layouts
Create on solution
Salesforce CRM workflow
active assignment rules

25. How many Editions are there in SFDC?
Case
5
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To let the user select values in the view picklist

26. When a case is deleted - following are deleted except
Case tasks
250
extend sharing for those records
All organization data

27. Users can _____________ from the sidebar and advanced search
your organization's workflow
Case Escalation Rule
search for public tags
Components of the Console Tab

28. Which salesforce.com feature allows the org to capture ROI on online advertising?
Case Auto-Response Rule
parent.child relationships
Metric - table - gauge - chart - S-Control - VF page
Google adwords

29. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
System Administrator
Salesforce CRM workflow
When a Lead is converted
YEAR(date_c) =YEAR(today())

30. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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31. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Tabular reports
custom multi select picklist
using the data loader

32. What is true about look up relationship?
own a record and not see it
Value is always required
Queue
search for public tags

33. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Standard users
Business Hours
build a custom forecast for the same
system administrator

34. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Rcord type
Give a list of campaigns that influenced the user
None of the users
summary and matrix

35. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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36. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
lead assignment rule
same access to the document
Give a list of campaigns that influenced the user

37. Recycle bin houses deleted data for...
Download AppExchange Packages
Google
30 days
extend sharing for those records

38. Available out of box - cannot be deleted (You can change the label name).
Create on solution
3 or more hours per day
Solution Manager
Standard Field

39. In conditional highlighting - how may maximum conditions are allowed per report?
Metric and gauge
Create a report
Hire date
3

40. Which information not captured on user record in Salesforce?
Read-Only
Ideas
Hire Date
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

41. Name the standard applications in the list.
Salesforce CRM workflow
3
Marketing -Call Center
Rcord type

42. The # of business hours that can be set for the organization to operate
Unlimited
make a field required
1 day
Hire date

43. Dated exchange rates can be set in the time range of...
Opportunity campaign related list - Contact campaign related list
4000
As short as a day and as long as a forever
Configure the settings and rules for Case processing - including Business Hours - and Escalation

44. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Opportunity campaign related list - Contact campaign related list
Use cases for Case Hierarchies
Edit and Read opportunity
own a record and not see it

45. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Workflow rules
parent.child relationships
Elements within a Page Layout
Use cases for Email-to-Case

46. Which of the following does not need business process?
the recycle bin
Account - Contacts - Opportunities
Contacts
Sales Team Role

47. Types of relationships that can exist between objects
Permissions
an error report after the loading
Master-detail - many-to-many - lookup - hierarchical
be shared

48. You can use _______________ for summary and matrix reporting only.
Basically - the Gmail model - all you data is stored on servers
conditional highlighting
Profile
The user loses all unsaved data after terminating the session

49. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Elements within a Page Layout
Field level security
Case Escalation Rule
same access to the document

50. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
To use Case Queues to manage Cases
Line
Profile controls